The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
Pilot Catastrophe Service August 2005 - Present
Infinity Insurance 1995 - 2005
The Hanover Insurance Group 1985 - 1995
Mallory Buick 1983 - 1984
Nixon & Company 1982 - 1983
Weber Chevrolet Inc 1974 - 1982
McKelvey Kessler Oldsmobile 1966 - 1973
Skills
Insurance, Property Damage, Property & Casualty..., Claims Management, Claim, Liability, Customer Service, Xactimate, Adjustments, Subrogation, Commercial Insurance, Property Claims, Claim Investigation, Insurance Adjusting, Claims Handling, General Insurance
Education
University of Missouri-Saint Louis
The Hanover Insurance Group November 2014 - Present
Axis Communications September 2013 - November 2014
Port of Houston Authority May 2010 - July 2013
Kforce Inc. July 2009 - May 2010
Skills
Microsoft Excel, Cognos, Financial Accounting, Financial Analysis, Financial Modeling, Operating Budgets, Capital Budgeting, Business Analysis, General Ledger, Account Reconciliation, Strategic Financial..., Analysis, Budgets, Forecasting, Financial Reporting, Access, Cost Accounting, Financial Forecasting, Variance Analysis, GAAP, Finance, Data Analysis
Education
University of New Hampshire - Whittemore School of Business and Economics 2005 — 2009
Bachelor's, Business Administration, Accounting
Cross Insurance July 2014 - Present
The Hanover Insurance Group July 2012 - July 2014
Skills
Sales, Property, Microsoft Office, Microsoft Excel, Insurance, Customer Service, Property & Casualty..., Liability, Commercial Insurance, Social Media, PowerPoint, Underwriting, General Insurance, Leadership, Account Management, Workers Compensation
Education
University of New Hampshire
Communication
AmTrust North America July 2014 - Present
Tower Group Companies April 2013 - Present
Zurich Insurance January 2011 - April 2013
ACE Group December 2008 - January 2010
Travelers July 2002 - May 2006
Fireman's Fund Insurance Company April 1997 - July 2002
The Hanover Insurance Group May 1996 - April 1997
Eagan Insurance Agency June 1990 - May 1996
Skills
Underwriting, Commercial Lines, Property & Casualty..., Casualty, Legal Liability, Marketing, Insurance, Inland Marine, Professional Liability, Umbrella Insurance, Liability, Commercial Insurance, Workers Compensation, Casualty Insurance, Claim, Employment Practices..., General Insurance, Brokers
Education
University of New Orleans 1993 — 1995
University of New Orleans
Early Childhood Education and Teaching
Philadelphia Insurance Companies July 2014 - Present
Plymouth Rock Assurance 2012 - July 2014
The Hanover Insurance Group March 2009 - September 2012
HSBC 2008 - 2009
HSBC 2008 - 2009
Quincy Mutual Fire Insurance October 2003 - March 2007
Amica Mutual Insurance Co. October 2000 - October 2003
Skills
Insurance, Customer Service, Property & Casualty..., Underwriting
Education
University of Rhode Island - College of Business Administration 1996 — 2000
Business Management, Management
Cory, Knight & Bennett PC September 2013 - Present
Zausmer, Kaufman, August & Caldwell, PC January 2011 - August 2013
The Hanover Insurance Group February 2005 - January 2011
The Williams Firm, P.C. May 2003 - January 2005
Skills
Trials, Public Liability, Appeals, Defense, Insurance Law, Litigation, Product Liability, Insurance, Arbitration, Civil Litigation, Personal Injury, Trial Practice, Commercial Litigation, Mediation, Courts, Legal Research
Education
University of Toledo College of Law 1988 — 1992
Juris Doctor, Law
University of Michigan 1984 — 1988
Bachelor of General Studies, English/History
Epic Games 2014 - Present
Vermont Mutual Insurance Group 2009 - 2014
The Hanover Insurance Group August 2006 - September 2009
Education
University of Montana 1994 — 1997
Bachelor of Arts (B.A.), Anthropology
American Education Institute, Inc
Senior Claims Law Associate, SCLA
Towers Watson July 2012 - Present
The Hanover Insurance Group June 2011 - July 2012
University Housing August 2007 - June 2011
Comprehensive Studies January 2001 - April 2011
Clearview Eyecare December 2006 - August 2007
Skills
Actuarial, Actuarial Science, Time Management, Analysis, Insurance, Access, Strategy, Microsoft Office, Risk Management, Training, Process Improvement, Financial Modeling, Management, Microsoft Word, Microsoft Excel, Data Analysis, Financial Analysis, Employee Benefits, General Insurance, Property & Casualty..., Project Management, PowerPoint, Customer Service, Public Speaking
Education
University of Michigan 2007 — 2011
Bachelor of Science, Actuarial Mathematics, Economics
University of Michigan 2007 — 2011
Bachelor of Science (B.S.), Actuarial Science
Papa Gino's June 2015 - Present
The Hanover Insurance Group August 2013 - May 2014
Papa Gino's July 2013 - August 2013
Sedgwick June 2012 - May 2013
macrisk manangement June 2007 - June 2012
FirstComp February 2006 - October 2007
OneBeacon Insurance August 2002 - February 2006
Safety Insurance September 2000 - August 2002
Skills
Claim, Property & Casualty..., Licensed for casualty..., Claims Management, Workers Compensation, Liability, Casualty, Insurance, Commercial Insurance, Subrogation, Claim Investigation, Commercial Lines, Litigation Management, General Insurance
Education
University of Rhode Island 1983 — 1987
Business Administration and Management, General
Perr & Knight February 2010 - September 2013
The Hanover Insurance Group May 2009 - January 2010
Deloitte Consulting August 2006 - February 2009
PricewaterhouseCoopers October 2004 - July 2006
American United Life October 2000 - October 2004
Skills
Actuarial Science, Insurance, General Insurance, Pricing, Property & Casualty..., Actuarial Consulting, Financial Reporting, Commercial Lines
Education
North Georgia College and State University 1997 — 2000
Bachelor of Science (B.S.), Mathematics
FAECC 1993 — 1995
Bachelor's degree, Risk Management and Insurance
Blue Cross Blue Shield Association September 2014 - Present
Blue Cross and Blue Shield Association June 2013 - Present
The Hanover Insurance Group June 2012 - December 2012
Skills
Strategic Consulting, Strategy, Management Consulting, Analytics, Analysis, Business Analysis, Data Analysis, Competitive Analysis, Market Research
Education
University of Michigan 2009 — 2013
Bachelor of Arts (BA), Economics
The Hanover Insurance Group July 2009 - Present
The Hartford May 2006 - July 2009
Federated Insurance October 2002 - May 2006
Skills
Commercial Insurance, Underwriting, Liability, Property & Casualty..., Commercial Lines
Education
University of Minnesota-Duluth 1998 — 2002
Finance, Math
The Hanover Insurance Group August 2015 - Present
The Hanover Insurance Group June 2013 - July 2015
The Hanover Insurance Group December 2011 - May 2013
The Hanover Insurance Group November 2010 - November 2011
The Hanover Insurance Group July 2009 - November 2010
The Hanover Insurance Group June 2008 - July 2009
Skills
Property & Casualty..., General Insurance, Insurance, VBA, Risk Management, Reinsurance, Access, Underwriting
Education
University of Michigan 2004 — 2008
Bachelor of Science (B.Sc.), Mathematics (Actuarial Science) & Economics
PAN Vegan Pledge November 2013 - Present
Stand-up Comedienne January 2012 - Present
sorryiamnotsorry.com February 2012 - Present
University of North Carolina at Chapel Hill January 2013 - April 2014
University of North Carolina at Chapel Hill August 2012 - December 2013
University of North Carolina at Chapel Hill January 2013 - May 2013
University of North Carolina at Chapel Hill School of Law Career Services Office July 2012 - January 2013
University of North Carolina School of Medicine (via contract with UTS), January 2012 - June 2012
The Hanover Insurance Group 2011 - 2011
Virginia Tech May 2010 - August 2010
Skills
Budgets, Legal Writing, Research, Creative Writing, Legal Research, Creative Nonfiction..., Stand-up Comedy, Improvisation, Comedy, Screenwriting, Blogging, Microsoft Office, Nonprofits, Higher Education, Community Outreach, Public Speaking, PowerPoint, Intellectual Property, Courts
Education
University of North Carolina School of Law 2010 — 2014
J.D.
Virginia Polytechnic Institute and State University 2006 — 2010
B.S., B.A., Business Management, concentration in Human Resources; Philosophy
Center for European Studies and Architecture 2007 — 2007
International Business
EY September 2015 - Present
The Hanover Insurance Group October 2014 - September 2015
The Hanover Insurance Group October 2012 - October 2014
The Hanover Insurance Group June 2011 - October 2012
Skills
Analysis, Insurance, Customer Service, Microsoft Excel, Accounts Payable, Leadership, Accounting, Property & Casualty..., Microsoft Office, Data Analysis
Education
University of Michigan 2007 — 2011
Bachelor of Arts, Economics
The Hanover Insurance Group November 2006 - Present
OneBeacon Insurance August 2002 - November 2006
MetLife Auto & Home June 1997 - August 2002
Metlife Auto & Home 1994 - June 1997
Skills
Claims Management, Appraisals, Property & Casualty..., Claim, General Insurance, Insurance, Commercial Insurance, Claim Investigation, Claims Handling, Claims Resolution
Education
University of Massachusetts, Amherst 1983 — 1987
BA
Tolleson Union High School District #214 December 2013 - Present
Delta Dental of Arizona July 2012 - December 2013
GE Capital January 2006 - December 2011
Citi January 2001 - January 2005
The Hanover Insurance Group January 1999 - January 2000
Skills
Account Management, Customer Service, Solution Selling, Customer Relations, Sales Growth, Negotiation, Key Account Management, Inventory Management, Customer Focus, Building Relationships, Sales Management, Sales Process, New Business Development, Contract Negotiation, Employee Benefits, Management
Education
University of Phoenix 2007 — 2008
Masters of BusinessAdministration, Business Administration and Management, General
University of Massachusetts
Bachelor of Science, Criminal justice
Citi August 2013 - Present
Citi August 2013 - Present
Amazon May 2012 - August 2012
American Express March 2012 - April 2012
The Hanover Insurance Group June 2007 - May 2011
Skills
Financial Analysis, Valuation, Analytics, Data Analysis, Competitive Analysis, Strategy, Business Strategy, Corporate Finance, Cross-functional Team..., Quantitative Analytics, Finance, Economics, Entrepreneurship, Forecasting, Business Analysis
Education
University of Michigan Business School 2011 — 2013
Master of Business Administration (MBA)
University of Michigan 2003 — 2007
Bachelor of Arts (B.A.), Economics
The Hanover Insurance Group July 2013 - Present
Pioneer State Mutual September 2012 - July 2013
Chase Bank March 2012 - September 2012
AFSCME Local 1799 June 2011 - April 2012
Skills
Customer Service, Microsoft Office, Accounting, Banking, Business Planning, Cash, Data Entry, Financial Analysis, Financial Statements, General Ledger, Insurance, Microsoft Excel, PowerPoint, QuickBooks, Risk Management, Tax, Underwriting
Education
University of Michigan-Flint 2007 — 2011
Bachelors of Business Administration, Accounting
Byron Area High School 2003 — 2007
Diploma
The Hanover Insurance Group February 2009 - Present
Allstate February 2002 - February 2009
GMAC Insurance February 2000 - February 2002
Skills
Claims Management, Claim, Insurance, Health Insurance, Medicare, Process Improvement, Medical Billing, Customer Service, Microsoft Excel
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA), Business Management, General
University of Phoenix 2002 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Globe Midwest / Adjusters International October 2011 - Present
The Hanover Insurance Group October 2007 - September 2011
The Hanover Insurance Group September 2006 - October 2007
ServiceMaster of Burton January 2004 - September 2006
Skills
Construction, Water Damage, Insurance, Claim, Consulting, Mold Remediation, Property Damage, Property & Casualty..., Claims Management, Commercial Lines, Xactimate, Claims Resolution, Management, Catastrophe, Claim Investigation, Property Claims, Restoration, Small Business, General Insurance, Legal Liability, Mitigation, Commercial Insurance, Subrogation, Adjustments, Casualty, Claims Handling, Homeowners
Education
University of Michigan-Flint 2000 — 2004
Bachelor of Arts, English
The Hanover Insurance Group November 2012 - Present
The Hanover Insurance Group February 2012 - November 2012
The Hartford March 2011 - February 2012
The Hartford December 2008 - March 2011
The Hartford November 2008 - November 2008
The Hartford March 2006 - October 2008
The Hartford November 2003 - February 2006
The Hartford April 2003 - October 2003
The Hartford January 2003 - March 2003
Skills
Underwriting, Middle Market, Commercial Lines, Property & Casualty..., Casualty, Commercial Insurance, Insurance, Strategic Leadership, Team Leadership, Leadership Development
Education
University of North Texas 2000 — 2002
Bachelors, Insurance
The Hanover Insurance Group June 2015 - Present
The Hanover Insurance Group May 2012 - Present
New York Life Insurance Company December 2011 - July 2012
American General Life and Accident March 2009 - December 2011
Enterprise Rent-A-Car July 2005 - February 2009
Millington Insurance Agency November 2003 - November 2005
Skills
Sales, Insurance, Customer Service, Term Life Insurance, Life Insurance, Sales Management, Leadership, Fixed Annuities, Team Building, Disability Insurance
Education
University of Michigan-Flint 1998 — 2004
Bachelors, Business
Lapeer East Highschool 1994 — 1998
HS, College Prepatory
G2G3 (part of Capita plc) August 2014 - Present
The Hanover Insurance Group September 2010 - August 2014
The Hanover Insurance Group August 2009 - September 2010
Fidelity Investments May 2007 - August 2008
Fidelity Investments 2006 - 2007
Fidelity Investments 2002 - 2006
Fidelity Investments 2000 - 2002
Fidelity Investments 1994 - 2000
Quality Solutions, Inc. 1991 - 1994
Skills
IT Service Management, Change Management, Application Lifecycle..., Leadership, Team Building, Management, Strategic Planning, Infrastructure..., ITIL Certified, Customer Support, Product Support, Process Improvement, Program Management, SDLC, Product Management, Vendor Management, Project Management, Strategy, IT Strategy, Project Portfolio..., IT Management, Team Management, Enterprise Architecture, PMO, Business Analysis, Integration, Business Intelligence, Software Project...
Education
University of New Hampshire
BS
Atlas Financial Holdings, Inc. November 2014 - Present
Michigan Insurance Company June 2011 - November 2014
The Hanover Insurance Group October 2006 - June 2011
Royal Premium Finance January 2006 - September 2006
Skills
Liability, Claim, Property & Casualty..., Claims Management, Casualty, Commercial Insurance, General Insurance, Insurance, Legal Liability, Commercial Lines, Professional Liability, CPCU, AIC, Litigation Management, Subrogation, Reinsurance, Workers Compensation, Casualty Insurance, Umbrella Insurance
Education
University of Michigan 2001 — 2005
Bachelor of Arts (B.A.), Linguistics, 3.6
Medical Mutual Insurance Company of North Carolina May 2013 - Present
The Hanover Insurance Group November 2011 - May 2013
The Hartford April 2010 - November 2011
The Hartford April 2009 - April 2010
Southeast Insurance September 2004 - April 2009
Skills
Insurance, Professional Liability, Medical Malpractice, Casualty Insurance, Workers Compensation, Property & Casualty..., Brokers, Underwriting
Education
University of North Carolina at Chapel Hill
Bachelor's degree, Psychology
Pinnacol Assurance May 2014 - Present
Flood and Peterson October 2013 - April 2014
The Hanover Insurance Group April 2011 - October 2013
Warner Chilcott July 2010 - April 2011
AFCO Credit Corporation/ AFCO acquired Cananwill Jan. 2009 March 2009 - June 2010
Cananwill Premium Funding January 2008 - March 2009
Cananwill Premium Funding January 2005 - January 2008
Skills
Sales Operations, Selling, Account Management, Insurance, CRM, Business Development, Marketing, Sales, Commercial Insurance, New Business Development, Management, Budgets, Sales Management, Salesforce.com, Direct Sales, Cold Calling, Training, Product Development, Property, CIC
Education
University of Nebraska at Kearney 1995 — 1999
B.S., Business Administration / Marketing
Intel Corporation April 2015 - Present
Exterro May 2014 - April 2015
Amber Bytheway 2000 - April 2015
National Financial Partners March 2008 - August 2013
Vignette August 2007 - February 2008
The Hanover Insurance Group September 2005 - July 2007
Exsel Advertising Agency February 2005 - September 2005
Pikes Peak Broadcasting Company June 2000 - February 2005
Skills
Art Direction, Layout, Packaging, Illustration, Logo Design, Storyboarding, Desktop Publishing, Press Checks, Color Correction, Vendor Relations, Photo Shoots, Brochures, Advertising, Graphics, Graphic Design, Interaction Design, Web Design, Illustrator, InDesign, Flash, Dreamweaver, Photoshop, Photography, Brand Development, Multimedia, Creative Direction, QuarkXPress, Adobe Acrobat, Production, CSS, Typography, Corporate Identity, HTML, User Interface Design, Logos, Corporate Communications, Adobe Creative Suite, Pre-press, Print Production, Mac, Posters, Print Collateral, Digital Photography, Copywriting, Word, Microsoft Word, Marketing Communications, Collateral, Strategy, Newsletters
Education
University of North Texas 1996 — 2000
Communication Design
St. Leonard's College in Melbourne, Australia 1991 — 1994
Scottsdale Insurance Company August 2013 - Present
Allianz Global Corporate & Specialty May 2009 - May 2011
The Hanover Insurance Group September 2008 - May 2009
OneBeacon Insurance November 2006 - September 2008
Companion Property & Casualty May 2005 - October 2006
The Hartford January 1998 - January 2005
Skills
Inland, Underwriting, Property, Wind, Flood, Earthquake, Agency Relations, Legal Liability, Commercial Lines, Casualty
Education
University of Pittsburgh 1990 — 1993
BA, Communications & Rhetoric
Cumberland County College 1988 — 1990
AA, General Studies
Guardian Life June 2014 - Present
The Guardian Life Insurance Company of America September 2011 - June 2014
The Hanover Insurance Group August 2010 - September 2011
Perot Systems October 2007 - July 2010
Eden Management Services May 2007 - September 2007
Skills
Insurance, Underwriting, Life Insurance, Property & Casualty..., Process Improvement, Microsoft Office, Marketing, Access, Customer Service, Analysis, Employee Benefits, Financial Services, General Insurance, Investments, Microsoft Excel, Negotiation, Health Insurance, Disability Insurance, Claim, New Business Development, Public Speaking, Coaching, 401k, Salesforce.com, Portfolio Management, Strategic Financial..., Term Life Insurance, Microsoft Word, PowerPoint, Account Management, Time Management, Sales, Long-term Care, Mutual Funds, Workers Compensation, Credit, Relationship Management, Fixed Annuities, Retirement Planning, Risk Management, Finance, Financial Risk, Sales Operations
Education
University of Nebraska-Lincoln 2003 — 2007
B.A., History, Political Science, Spanish
The Hanover Insurance Group December 2014 - Present
CVS Caremark Corporation April 2012 - November 2014
OneBeacon Insurance October 2007 - December 2011
OneBeacon Insurance (formerly CGU Insurance) June 2001 - October 2007
General Accident Insurance July 1989 - June 2001
Mercury International 1987 - 1989
Skills
Business Relationship..., Team Management, Analysis, Start-ups, Performance Management, Screening, Talent Acquisition, Change Management, Strategic Planning, Succession Planning, Human Resources, Employee Engagement, Talent Management, Training, Organizational Design, Executive Coaching, Strategy, Personnel Management, Employee Relations, Onboarding, Vendor Management, Deferred Compensation, HRIS, Leadership, Workforce Planning, Management, Employee Benefits, Coaching, Program Management
Education
University of Rhode Island - College of Business Administration 2000 — 2007
Bachelor of Science, Business
SPHR Designation
The Hanover Insurance Group March 2014 - Present
The Hanover Insurance Group October 2011 - March 2014
The Hanover Insurance Group January 2011 - October 2011
S.H.Smith & Co. July 2007 - January 2011
Richardson Group March 2006 - July 2007
Meadowbrook August 2004 - March 2006
Skills
Property & Casualty..., Underwriting, Commercial Lines, Excess, Commercial Insurance, Casualty, Professional Liability, General Insurance, Workers Compensation, Umbrella Insurance, New Business Development, Account Management, Building Relationships, Sales Management, Sales Operations, Salesforce.com, Marketing, Sales, Management, Customer Service, Sales Process, Directors & Officers..., Casualty Insurance
Education
University of New Hampshire-Manchester 2001 — 2005
B.A., Communication Arts
Pinkerton Academy
High School Diploma
The Hanover Insurance Group March 2014 - Present
The Hanover Insurance Group June 2012 - February 2014
University of New Hampshire September 2006 - May 2012
Education
University of New Hampshire 2006 — 2012
Doctor of Philosophy (Ph.D.), Statistics
Beijing Normal University, Beijing, China 2002 — 2006
Bachelor of Science (B.S.), Mathematics
MAKE Consulting January 2014 - Present
The Hanover Insurance Group July 2012 - January 2014
Avila Rodriguez Hernandez Mena & Ferri, LLP September 2011 - May 2012
DAAD September 2010 - August 2011
Avila Rodriguez Hernandez Mena & Ferri, LLP June 2008 - September 2010
Apple Inc. November 2005 - August 2007
University of Miami College of Engineering May 2004 - August 2004
Skills
Spanish, Analysis, German, Client Engagement, Archival Research, International Business, Business Analysis, Computer Literate, Automotive, Environmental..., Customer Relations, International Relations, Transatlantic Relations, Community Outreach, Final Cut Pro, Social Media, Sales, Customer Service, Research, Microsoft Office, Microsoft Excel, Data Analysis, Customer Engagement, Training
Education
University of Notre Dame 2006 — 2010
Bachelor of Arts, History, German
Belen Jesuit Preparatory School 2002 — 2006
Diploma
Wellington Management May 2013 - Present
Monster August 2010 - Present
Monster August 2010 - April 2013
The Hanover Insurance Group June 2009 - July 2010
Worcester Polytechnic Institute August 2008 - June 2009
Larsen & Toubro Infotech July 2006 - August 2008
CGI August 2005 - March 2006
Skills
Visio, SQL Server, HTML, JavaScript, Access, SharePoint, SSAS, SSRS, PowerPivot
Education
Worcester Polytechnic Institute 2008 — 2009
MS-IT, MIS
Welingkar Institute of Management 2007 — 2008
DBM, Business Management
University of Mumbai 2002 — 2006
BE, Computer Science
Marsh May 2014 - Present
Marsh April 2013 - April 2014
The Hanover Insurance Group June 2011 - April 2013
Dow Corning May 2010 - August 2010
Skills
Property & Casualty...
Education
University of Michigan 2007 — 2011
Bachelor of Science (BS), Mathematics of Finance & Risk Management
The Hanover Insurance Group June 2013 - Present
Sunglass Hut November 2011 - Present
Abercrombie and Fitch January 2009 - November 2012
UNH Alliance April 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Social Media, Research, Public Speaking, Event Planning, Teamwork, HTML, Outlook, Sales, Windows, Time Management, Editing, Marketing
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 2009 — 2013
Bachelor of Science (B.S.), Business Administration: Management and Marketing
International Marine Underwriters April 2015 - Present
Harleysville Insurance June 2010 - Present
The Hanover Insurance Group May 2006 - June 2010
St. Paul Travelers June 2001 - May 2006
Skills
Team Player, Ice Breaker, Underwriting, Inland Marine, Property & Casualty..., Teamwork, Commercial Insurance, Legal Liability, General Insurance, Insurance, Commercial Lines, Casualty, Reinsurance, Professional Liability, Liability, Workers Compensation, Claims Management, Property
Education
University of Minnesota-Twin Cities 1997 — 2001
BA, Psychology and Spanish
Janesville Craig 1993 — 1997
Carey Financial October 2013 - Present
Prudential Investments April 2011 - October 2013
Transamerica Capital, Inc November 2008 - October 2010
RiverSource Distributors, Inc March 2006 - November 2008
New York Life Investment Mgt April 2005 - March 2006
Mainstay Asset Management November 2002 - April 2005
ING Funds December 2001 - November 2002
Phoenix Investment Partners, LTD January 2000 - November 2001
Phoenix Investment Partners November 1996 - January 2000
The Hanover Insurance Group April 1994 - November 1996
Skills
Mutual Funds, Series 7, Separately Managed..., Series 63, Asset Allocation, Wealth Management, Alternative Investments, Investments, Retirement Planning, Investment Advisory, Asset Managment, Securities, Investment Strategies, Equities, Portfolio Management, IRAs, Investment Management, Bonds, Sales, Financial Markets, Asset Management, Financial Advisory, Financial Services, Fixed Annuities, Sales Operations
Education
University of Rhode Island - College of Business Administration 1989 — 1994
BS, Business Admin
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group June 2014 - Present
University of New Hampshire August 2010 - May 2014
The Hanover May 2013 - August 2013
Benjamin Franklin Classical Charter School June 2012 - August 2012
Tinetrix Inc June 2010 - August 2010
Skills
Java, Teamwork, MySQL, HTML, Time Management, Leadership, SQL, Visual Basic, CSS, Microsoft SQL Server, Microsoft Office, ASP.NET, Toad 9.0, SQL DB2, XML
Education
University of New Hampshire 2010 — 2014
Bachelor of Science (BS), Information Technology
Franklin High School 2006 — 2010
The Hanover Insurance Group February 2015 - Present
Cigna June 2014 - January 2015
Insight Global/ADP March 2013 - June 2014
JVT Advisors October 2012 - December 2012
Strategic Staffing Solutions April 2012 - October 2012
Webster Five Cents Savings Bank June 2000 - September 2011
PFPC May 1999 - June 2000
PFPC 1998 - 1999
First Data Investor Services 1994 - 1998
Skills
Technical Writing, Policy Writing, Project Management, New Product Development..., Dreamweaver, Microsoft Technologies, Snag-It, Outlook, Risk Management, Critical Thinking, Teamwork, Cross-functional Team..., Procedure Writing, Forms Creation, Adobe Acrobat, Adobe LiveCycle Designer, WolfPac, Software Documentation, Analysis, Testing, Business Analysis, MS Project, Requirements Gathering, Business Requirements, SDLC, Functional..., User Acceptance Testing, Documentations, Business Process, Crystal Reports, Vendor Management, Team Leadership, Technical Documentation, Insurance, Microsoft Office, Microsoft Excel, Project Planning, Software Project..., Project Coordination, Access, Requirements Analysis, Banking, Clarity, Disaster Recovery, Information Management, Software Implementation, Team Building, Business Process Mapping, Systems Analysis, SharePoint
Education
New England College of Business & Finance 2011 — 2011
Managment Information Systems
University of Phoenix 2004 — 2006
Working toward, Bachelors in MIS
Becker Junior College 1985 — 1989
Associates, Accounting
Millbury Memorial High School 1978 — 1981
Diploma, Accounting and Business/Management
The Hanover Insurance Group November 2010 - November 2013
Bank of America August 2001 - July 2010
Bank of America November 1996 - August 2001
Cigna May 1996 - November 1996
Skills
GA insurance license -..., Banking, Credit Cards, Coaching, Staff Development, Operations Management, Call Center..., Performance Management, Problem Solving, Sales, Collections, Team Building, Hiring, Training, Recruiting, Oral & Written..., Performance Improvement
Education
University of North Carolina at Greensboro
Business Administration/General Management
Huron Consulting Group June 2013 - Present
The Hanover Insurance Group June 2012 - August 2012
ArborWind Power Turbines May 2011 - August 2011
Skills
Financial Analysis, Microsoft Excel, Business Strategy, Economics, Financial Modeling, Data Analysis, Microsoft Office, PowerPoint, Management Consulting, Excel, Access, Research, Word, Strategic Planning, Accounting, English, Public Speaking, Management, Start-ups, Statistics, Market Research, Business Analysis, Process Improvement, Valuation, Finance, Strategy, Analytics, Corporate Finance, Consulting, Analysis, Leadership, Project Management
Education
University of Michigan 2009 — 2013
Bachelor of Arts (B.A.), Economics
Grand Blanc High School 2005 — 2009
High School Diploma
The Hanover Insurance Group June 2014 - Present
Girls on the Run of Southeastern Michigan September 2012 - May 2014
Ann Arbor Street Art Fair, The Original April 2013 - July 2013
Girls on the Run of Southeastern Michigan May 2012 - June 2012
Skills
Time Management, Event Planning, Management, Leadership, Marketing
Education
University of Michigan 2010 — 2014
Bachelor of Arts (BA), Communication and Media Studies
Council Rock High School South 2006 — 2010
High School Diploma
Greater New York Insurance Companies October 2013 - Present
The Hanover Insurance Group September 2008 - August 2013
Jewelers Mutual Insurance Company November 2006 - September 2008
Utica National Insurance Group January 1996 - November 2006
Skills
Chartered Property..., 2005 Platinum Award -..., Risk Management, Insurance, Marketing, Underwriting, Leadership
Education
University of Rhode Island 1981 — 1985
Bachelor of Science, Marketing and Finance
The Hanover Insurance Group February 2002 - Present
Microcast, Inc 2000 - 2001
Great American Insurance 1998 - 2000
Capital One 1996 - 1998
Progressive Insurance 1991 - 1996
Skills
Operations Management, Property, Risk Management, Sales, Casualty, Insurance, Commercial Insurance, Commercial Lines, Property, Underwriting, Liability, Leadership, Sales Management
Education
University of Miami
The Hanover Insurance Group April 2015 - Present
Covidien July 2012 - May 2014
Covidien April 2010 - July 2012
Covidien January 2008 - April 2010
GTECH June 2005 - January 2008
GTECH S.p.A. June 1998 - June 2005
GTECH S.p.A. April 1997 - June 1998
APC October 1993 - April 1997
Skills
Process Improvement, IT Management, IT Strategy, Disaster Recovery, Vendor Management, Team Leadership, SDLC, Integration, Security, ERP, Business Intelligence, Data Center, SharePoint, Visio, Software Project..., Requirements Analysis, Software Documentation, Cross-functional Team..., ITIL, Business Analysis, Program Management, Project Portfolio..., Business Process..., Cisco Technologies
Education
University of Rhode Island 1989 — 1993
Berkshire Hathaway Homestate Companies July 2014 - Present
Berkshire Hathaway Homestate Companies October 2012 - July 2014
Farmers Insurance December 2009 - September 2012
Heger WaterSports Camp May 2009 - August 2009
Peace Corps March 2008 - April 2009
The Hanover Insurance Group June 2005 - February 2008
Skills
Sales, Training, Commercial Insurance, Marketing, Microsoft Office, Property & Casualty..., MS Project, Insurance, Underwriting
Education
University of North Texas 2001 — 2005
BBA, Insurance
The Hanover Insurance Group January 1997 - April 2011
The Hanover Insurance Group 1999 - 2006
The Hanover Insurance Group 1997 - 1999
Allstate Insurance 1995 - 1997
Allstate 1992 - 1995
Allstate 1989 - 1992
Allstate 1987 - 1989
United Parcel Service September 1983 - March 1987
Skills
Software Implementation, Document Management, Process Improvement, Operational Excellence, Change Management, Talent Management, Claims Management, Leadership, Risk Management, Human Resources, Performance Management, Business Process..., Integration, Cross-functional Team..., Claim, Strategic Planning, Training, Insurance, Resource Management, Project Management, Enterprise Architecture, SDLC, Business Development, Program Management, Policy, CRM, Business Analysis, Call Centers, Management, Recruiting, Employee Benefits, Enterprise Software, Business Requirements, IT Strategy, Performance Improvement, Project Portfolio..., Vendor Management, Coaching, Requirements Gathering, Negotiation, PMO
Education
University of North Carolina at Charlotte
Business, Finance, Accounting
Foy Insurance January 1995 - Present
The Hanover Insurance Group 1992 - 1995
New Hampshire Insurance September 1989 - April 1992
Skills
Property & Casualty..., Insurance, Network Design, Network Administration, Casualty, General Insurance, Workers Compensation, Umbrella Insurance, Small Business, Customer Service, Underwriting, Microsoft Office, New Business Development, Liability, Commercial Insurance, Employee Benefits, Commercial Lines, Risk Management, Microsoft Excel, Team Leadership, Brokers, Account Management, Claim, Strategic Planning, Process Improvement, Leadership, Legal Liability, Customer Retention, Sales, AMS360, Professional Liability
Education
University of New Hampshire 1985 — 1989
BS
The Hanover Insurance Group May 2014 - Present
MetLife Auto & Home January 1998 - May 2015
Providence Washington Insurance June 1996 - December 1997
Skills
Insurance, Underwriting, Property & Casualty..., Casualty, General Insurance, Liability, Commercial Insurance, Management, Commercial Lines, Casualty Insurance, Process Improvement, Risk Management, Business Analysis
Education
University of Rhode Island 1991 — 1995
Bachelor of Arts, Psychology
Coventry High School 1987 — 1991
The Milner Group October 2014 - Present
CIEE May 2008 - Present
The Hanover Insurance Group March 2014 - October 2014
Medieval Times May 2010 - February 2014
Georgia House of Representatives January 2010 - May 2010
North Georgia College and State University September 2009 - December 2009
North Georgia College and State University May 2008 - August 2009
Office Max December 2006 - August 2009
Skills
Fluent in German, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Customer Service, Customer Satisfaction, Creative Writing, Public Speaking, International Relations
Education
North Georgia College and State University 2007 — 2011
Bachelor of Science (BS), Poltical Science/ Pre Law
The Hanover Insurance Group June 2015 - Present
Travelers July 2014 - June 2015
Travelers July 2013 - June 2014
Travelers April 2012 - June 2013
Marsh October 2006 - April 2012
Marsh November 2005 - October 2006
Skills
Commercial Insurance, Property & Casualty..., Insurance, Casualty, Underwriting, Liability, General Insurance, Commercial Lines, Brokers, Workers Compensation, Reinsurance, Umbrella Insurance, Claims Management, Captives, Excess, Insurance Brokerage, Risk Management, D&O, Employment Practices..., Casualty Insurance, Liability Analysis, Professional Liability, Customer Service
Education
Walsh College of Accountancy and Business Administration 2010 — 2013
Master's degree, Business Administration and Management, General
University of Michigan-Dearborn 2001 — 2005
BA, English
FTI Consulting September 2015 - Present
The Hanover Insurance Group June 2013 - August 2015
Juniper Hill Golf Course April 2007 - August 2011
Main Street Tanning August 2008 - August 2009
Education
University of Michigan 2009 — 2013
Bachelor degrees, Actuarial Mathematics, Economics & Statistics
University of Michigan 2009 — 2013
Bachelor degrees, Actuarial Mathematics, Economics & Statistics
Haas Casualty Claims Services April 2015 - Present
Society Insurance October 1999 - January 2015
CGU 1998 - 1999
The Hanover Insurance Group 1995 - 1997
CNA Insurance 1989 - 1995
Skills
Commercial Insurance, Claims, Insurance, Customer Service, Negotiation, Customer Relations, Litigation Management, Excel, Microsoft Office, Investigation, Personal Injury..., Claim, Claim Investigation, Claims Management, Legal Liability, Liability, Property Damage, Subrogation, Property & Casualty..., Workers Compensation
Education
University of Minnesota-Twin Cities
BA, Psychology
University of Wisconsin-Madison
MS, Industrial Relations
CNA Insurance June 2011 - Present
The Hanover Insurance Group June 2009 - June 2011
Chubb June 2008 - August 2008
Skills
Property & Casualty..., Underwriting, Casualty, Commercial Lines, Professional Liability, Liability, Commercial Insurance, Insurance
Education
University of Notre Dame
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group April 2011 - January 2015
The Hanover Insurance Group March 2007 - April 2011
Progressive Insurance May 2005 - March 2007
Progressive Insurance November 2004 - May 2005
Skills
Litigation Management, PIP, Claim, Claims Management, Insurance, Medicare, Subrogation, Personal Injury, Claim Investigation, Fraud, Claims Resolution, Claims Handling, Claims Investigations, Accident, General Insurance
Education
National Alliance for Insurance Education 2014 — 2014
Certified Insurance Counselor (CIC), Agency management, personal lines, commercial property, life and health, commercial casualty
University of Michigan-Dearborn 1999 — 2003
Bachelor of Business Administration (B.B.A.), Management and Marketing
The Hanover Insurance Group 2011 - Present
The Hanover Insurance Group 2007 - 2011
The Hanover Insurance Group 2006 - 2007
The TJX Companies, Inc. 2005 - 2006
Skills
Insurance, Property, Microsoft Excel, Analysis, Customer Service, Data Analysis, Access, General Insurance
Education
University of New Hampshire 2001 — 2005
Bachelor of Science (B.S.), Economics
Liberty Mutual Insurance Group October 2012 - Present
Liberty Mutual Insurance Group April 2009 - October 2012
Liberty Mutual Insurance Group January 2007 - April 2009
Liberty Mutual Insurance Group September 2004 - February 2007
Liberty Mutual Insurance Group December 1994 - September 2004
The Hanover Insurance Group June 1990 - July 1992
Skills
Project Manager, Compliance Management, Lean Initiatives, Claims Management, Process Improvement, Property & Casualty..., Claims, Casualty, Liability, Insurance Claims, Adjusting, Insurance, Compliance, Investigation, Coverage, Litigation Management, Umbrella, Commercial Insurance, Claim, General Insurance, Workers Compensation, Lean Manufacturing, Umbrella Insurance, Underwriting, Adjustments, Legal Liability, Casualty Insurance, Leadership, Management, Risk Management, Claim Investigation
Education
AIC/CPCU 2002 — 2004
Associate, Claims
University of Phoenix 2002 — 2004
Masters, Business Adminstration
University of New Hampshire 1988 — 1992
BA, Sociology
QBE the Americas April 2010 - December 2013
QBE the Americas June 2009 - April 2010
Unigard Insurance/ QBE November 2008 - June 2009
Unigard Insurance/QBE July 2007 - October 2008
Unigard Insurance/QBE June 2001 - July 2007
Reliance Insurance 1998 - 2001
USF&G 1998 - 1999
The Hanover Insurance Group 1996 - 1997
Aetna 1989 - 1996
Skills
Training, Claim, Change Management, Management, Underwriting, Recruiting, Insurance, Claims Management, Property & Casualty..., Program Management, Call Centers, Risk Management, Leadership, Legal Liability, Liability, General Insurance, Casualty, Commercial Lines, Subrogation, Claim Investigation, Reinsurance, Property Damage, Litigation Management, Commercial Insurance, Excess, Liability Analysis, Claims Resolution, Inland Marine, Umbrella Insurance, Workers Compensation, Professional Liability
Education
University of Minnesota-Duluth
Bachelor of Arts (B.A.), Communications Business Administration
Amazon September 2014 - Present
Amazon July 2013 - September 2014
University of Michigan August 2012 - April 2013
University of Michigan September 2012 - December 2012
The Hanover Insurance Group June 2012 - August 2012
Allstate Noto Insurance Advisors, LLC June 2010 - August 2011
WWPH 107.9 FM September 2005 - June 2009
Skills
Microsoft Office, Microsoft Excel, Tableau, SQL, Writing, SPSS, HTML, XML, Regular Expressions, OBIEE, Visio, Blogging, Research, Mac OS X, Statistics, MovieMaker, Adobe Audition, Audacity, Access, Visual Basic, Blogger, Facebook, Twitter
Education
University of Michigan 2009 — 2013
Bachelor of Arts (B.A.), Economics
West Windsor-Plainsboro North 2005 — 2009
Diploma
Ford Motor Company March 2015 - Present
Ally Financial Inc. December 2014 - March 2015
1800 Radiator and AC September 2014 - December 2014
1800 Radiator and AC 2011 - September 2014
The Hanover Insurance Group 2010 - 2011
Skills
Insurance, Analysis, Leadership, Finance, Budgets, Forecasting, Management, Investments, Customer Service, Sales Management, Mergers & Acquisitions, Team Building
Education
University of Michigan 2007 — 2009
Bachelor's Degree, Economics
Oakland Community College 2005 — 2007
Associates of Liberal Arts
Travelers Insurance 2007 - 2010
The Hanover Insurance Group 2005 - 2007
Chubb 2002 - 2005
AIG 1999 - 2002
Education
University of North Carolina at Wilmington 1993 — 1996
B.A., Psychology
The Hanover Insurance Group May 2015 - Present
The Hanover Insurance Group January 2011 - May 2015
The Hanover Insurance Group August 2009 - December 2010
The Hanover Insurance Group September 2008 - August 2009
The Hanover Insurance Group June 2006 - August 2008
Skills
Insurance, Property & Casualty..., Underwriting, Sales Management, Operations Management, Microsoft Excel, PowerPoint, Salesforce.com, Sales, Sales Operations
Education
University of Michigan 2001 — 2005
BA, Economics
University of Michigan 2001 — 2005
Economics
Deloitte & Touche LLP July 2013 - Present
The Hanover Insurance Group June 2012 - August 2012
Geco Travel December 2009 - September 2010
University of Michigan September 2009 - May 2010
Skills
Research, Data Analysis, Microsoft Office, Access, Financial Modeling, Policy Analysis, Writing, Data Mining, Microsoft SQL Server, SAS, Stata, SPSS, Accounting, R, Analysis, Social Networking
Education
University of Michigan 2009 — 2013
Bachelor of Arts (B.A.), Economics, Germanic Languages and Literature
Okemos High School 2005 — 2009
Capital One July 2012 - Present
The Hanover Insurance Group February 2012 - Present
C2 Education January 2010 - Present
Barnes and Noble April 2007 - Present
Education
Cistercian
Cistercian Prep. School
Colegio de los Olivos de Argentina
University of North Texas
B.S; Certificate, Mathematics; Statistics
University of North Texas
The Hanover Insurance Group December 2014 - Present
Cisco Systems January 2012 - December 2014
EMC September 2011 - December 2011
Cisco Systems April 2009 - September 2011
Starent Networks (Acquired by Cisco Systems) April 2009 - April 2010
Dialogic (formerly NMS Communications) December 2008 - April 2009
NMS Communications (Acquired by Dialogic) November 1998 - December 2008
NMS Communications (formerly Natural MicroSystems) November 1996 - November 1998
Stratus Computer October 1991 - November 1996
Skills
Employee Recognition, Restructuring, Employee Relations, HRIS, Talent Management, HR Policies, Human Resources, Deferred Compensation, Recruiting, Employee Benefits, Professional Services, Leadership, Organizational..., Workforce Planning, Organizational Design, Talent Acquisition, Training, Mergers & Acquisitions, Organizational..., Employment Law, Program Management, Personnel Management, Team Management, Succession Planning, Employee Engagement, Performance Management, Technical Recruiting, Onboarding, College Recruiting, Internet Recruiting, Employer Branding, Applicant Tracking..., Executive Development, Change Management, Executive Coaching, Employee engagement
Education
University of Pennsylvania - The Wharton School 1998 — 2001
CEBS, CEBS
Worcester State University 1987 — 1992
BS, Business
Mercury Insurance July 2014 - Present
Mercury Insurance April 2013 - June 2014
Mercury Insurance April 2007 - April 2013
Phoenix Insurance Group Inc. / Mazey, Reed & Brey March 2005 - April 2007
The Hanover Insurance Group January 2005 - March 2005
Fireman's Fund Insurance Company November 2003 - December 2004
Citizens United Reciprocal Exchange November 2002 - November 2003
Encompass Insurance November 2001 - November 2002
Allstate Insurance May 1995 - November 2001
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Umbrella Insurance, Casualty, Customer Service, Liability, Claim, Legal Liability, Risk Management, Brokers, Renters, Marketing, Sales, Claims Management, Process Improvement, Liability Analysis, Coaching, Homeowners, Claim Investigation, Automobile, Business Services, Claims Handling, Umbrella, Condos, Home, Customer Relations, Coverage, Compliance, Licensed Property, Property Damage, Personal Lines Auto, Casualty Claims, Fraud, Employee Training
Education
West Chester University of Pennsylvania 1995 — 1997
BS, Marketing
University of Pittsburgh 1993 — 1995
Business Duo
Downingtown Senior High School
Travelers November 2010 - Present
IBM April 2005 - October 2010
The Hartford 2000 - 2005
AMS Services 1992 - 2001
Hedden Insurance 1987 - 1992
The Hanover Insurance Group 1981 - 1987
Skills
Vendor Management, IT Strategy, ITIL, Process Improvement, SDLC, Insurance Agency..., Underwriting, IT Management, IT Service Management, Technical Leadership, Commercial Insurance, Personnel Management, Personal Insurance, Training development..., Information Security..., Directory Services, Insurance, Cross-functional Team..., Leadership, Service Level Agreements, Service Level Management, Business Analysis, Solution Architecture, Incident Management, Infrastructure, PMO, Disaster Recovery, Change Management, Information Technology, Management, IT Operations, IT Outsourcing, Project Management
Education
University of New Haven 2004 — 2007
Master of Science (M.S.), Engineering Management
NFA
The Hanover Insurance Group May 2012 - Present
Montgomery Insurance January 2009 - May 2012
Montgomery Insurance April 2006 - December 2008
Montgomery Insurance November 2002 - April 2006
Skills
Commercial Lines, HMO, Property & Casualty..., Commercial Insurance, Underwriting, Casualty, Claims Management, Insurance, Workers Compensation, Inland Marine, Claim, Umbrella Insurance, General Insurance, Legal Liability, Professional Liability, D&O, Liability, Reinsurance
Education
University of Miami 1992 — 1996
Rockbridge April 2013 - Present
Nationwide Insurance October 2006 - April 2013
Genworth Financial 2003 - 2006
The Hanover Insurance Group 1995 - 2003
Skills
Insurance, Process Improvement, Financial Analysis, Financial Reporting, Financial Modeling, Strategic Financial..., General Insurance, Financial Risk, Accounting, Internal Controls, SEC filings, Business Process..., GAAP, Business Analysis, Mergers & Acquisitions, Sarbanes-Oxley, Essbase, Corporate Finance, Business Transformation, Real Estate Financing, Sarbanes-Oxley Act, Property & Casualty..., Enterprise Risk..., Finance, Internal Audit, US GAAP, Auditing, Financial Accounting, Financial Planning
Education
University of Rhode Island 1986 — 1990
Bachelor's degree, Accounting and Finance
Global Atlantic Financial Group August 2015 - Present
John Hancock May 2006 - Present
The Hanover Insurance Group January 2005 - April 2006
The Hanover Insurance Group 2000 - 2006
The Hanover Insurance Group 1997 - 2000
Skills
Accounting Policy, Technical Accounting, Financial Reporting, Insurance, Accounting, US GAAP, Statutory, IFRS, SEC reporting, Reporting & Analysis, 10Q, Ad Hoc Reporting
Education
University of Notre Dame 1983 — 1987
Bachelor of Business Administration, Accounting
Unum September 2011 - Present
Lowes Companies July 2007 - October 2010
Lowe's July 2007 - October 2010
Lowe's Companies, Inc. July 2007 - October 2010
The Hanover Insurance Group August 2003 - May 2007
GMAC Insurance August 1998 - April 2007
Skills
SDLC, Vendor Management, Process Improvement, Consulting, Enterprise Software, Information Technology, Requirements Gathering, Risk Management, Business Analysis, Visio, IT Strategy, Change Management, Business Process..., Testing, Requirements Analysis, Program Management, Quality Assurance, PMO, Software Project..., Project Portfolio..., IT Management, Integration, Business Process, PMP, Enterprise Architecture, ITIL, Business Intelligence, Resource Management, Disaster Recovery, Software Documentation, Business Requirements, SharePoint, User Acceptance Testing, Data Warehousing, Agile Methodologies
Education
University of Missouri-Kansas City 1967 — 1973
Bachelor, Business Administration, Organizational Behavior Studies
Nationwide Insurance September 2005 - Present
The Hanover Insurance Group January 2003 - September 2005
The Main Street America Group August 1998 - 2003
Liberty Mutual Insurance August 1991 - August 1998
Skills
Insurance, Product Management, Training Experience, Product Development, Customer Focus, Legal Compliance, Business Requirements, Diversity & Inclusion, Data Analysis, Operational Process..., Training, Marketing, Underwriting, Team Building, Property & Casualty..., Pricing
Education
Antioch University New England 1998 — 2001
MA, Organization and Management
University of New Hampshire 1987 — 1989
Bachelor of Science (BS), Political Science
The Hanover Insurance Group January 2014 - Present
Chartis September 2003 - January 2014
Skills
Account Management, Business Analysis, Reinsurance
Education
University of New Hampshire 1992 — 1996
The Hanover Insurance Group October 2012 - Present
Crimando & Cleland, PC January 2007 - April 2012
Martin, Bacon & Martin, PC November 2005 - December 2006
Martin, Bacon & Martin, PC November 2003 - November 2005
Skills
Civil Litigation, Litigation, Family Law, Personal Injury, Commercial Litigation, Strong Written and Oral..., Team Building, Legal Research, Appeals, Claim, Trials, Courts, Product Liability, Legal Documents, Arbitration, Toxic Tort, Motions, Torts, Litigation Management, Insurance Law, Public Liability, Personal Injury..., Medical Malpractice, Mediation, Insurance, Depositions, Legal Writing, Trial Practice, Corporate Law, Westlaw, Hearings
Education
Wayne State University 2002 — 2005
Doctor of Law (J.D.), Law, 3.15
University of Michigan 1998 — 2002
Bachelor of Science and Engineering (B.S.E.), Industrial and Operations Engineering, 3.37
Pence & Ogburn, PLLC January 2010 - Present
Alber Crafton January 2003 - November 2007
Landrum & Shouse August 1989 - March 1999
The Hanover Insurance Group 1985 - 1989
Royal & SunAlliance April 1979 - 1985
Education
University of Notre Dame 1974 — 1978
Willis February 2012 - November 2013
Millennium Insurance Solutions September 2007 - February 2012
The Hanover Insurance Group January 2004 - August 2007
Fireman's Fund Insurance Company November 2001 - January 2004
Hanover Insurance Company September 2000 - November 2001
Reliance Insurance Company February 1987 - August 2000
Skills
Commercial Insurance, Insurance, Casualty, Property & Casualty..., Policy, Workers Compensation, Customer Service, Customer Relations, Liability, Talent Management, Operations Management, Team Building, Analysis, Auditing, General Insurance, Claim, Leadership, Management, Legal Liability, Strategic Planning, Training, Underwriting, Commercial Lines, Professional Liability, Umbrella Insurance
Education
UNC Chapel Hill
Organizational Communication, General
UMass Medical School November 2010 - Present
The Hanover Insurance Group July 2009 - November 2010
Veritude November 2008 - July 2009
Workplace Resource January 2006 - March 2008
Cutler Associates July 2004 - July 2005
Elegant Pursuits March 1991 - December 2000
Hanover Insurance (formerly State Mutual) May 1981 - May 1990
Skills
Analysis, Databases, Customer Service, Leadership, Marketing, Event Management, Microsoft Office, Sales, Public Relations, Research
Education
University of New Hampshire 1977 — 1981
B.A., Mathematics
Apollo Education Group August 2015 - Present
The Hanover Insurance Group October 2011 - July 2015
USAA June 2007 - July 2010
Healthways September 2003 - June 2007
Skills
Process Improvement, Risk Management, Contract Negotiation, Insurance, Vendor Management, Outsourcing, RFP
Education
University of Rhode Island 1997 — 2000
BA, Economics and Political Science
Wells Fargo Insurance Services 2008 - Present
The Hanover Insurance Group 2007 - 2008
Skills
Property & Casualty..., Underwriting, Insurance, Risk Management, Commercial Insurance, Financial Risk, Due Diligence, Strategic Planning, Relationship Management, Account Management, Sales, Investments, Liability, Employment Practices..., Casualty Insurance, Workers Compensation, Claim
Education
University of Michigan
Economics
Superior Investigative Services November 2011 - Present
The Hanover Insurance Group May 2011 - November 2011
Skills
Insurance, Claims Management, Workers Compensation, Liability, Property & Casualty..., Casualty Insurance, Legal Liability, Commercial Insurance, General Insurance, Claim
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
The Hanover Insurance Group December 2014 - Present
Northfield Fire Department September 2007 - Present
FM Global June 2007 - November 2014
Skills
Financial Risk, Fire Protection, Strategy, Property & Casualty..., Risk Assessment, Fire Safety, Risk Analysis, NFPA, Hazard Analysis, Fire Management, Hazard Recognition, Fire Suppression Systems, Firefighting, Life Safety, Fire Protection..., Insurance, Risk Management
Education
University of New Haven 2003 — 2007
BS, Fire protection Engineering
Pioneer valley Regional High School
Liberty Mutual Insurance April 2014 - Present
The Hanover Insurance Group February 2013 - April 2014
Travelers Insurance June 2012 - January 2013
Travelers of Massachusetts January 2008 - May 2012
Travelers of Massachusetts October 2005 - January 2008
Travelers of Massachusetts June 2003 - October 2005
Travelers of Massachusetts September 2001 - June 2003
Skills
Insurance, Property & Casualty..., Claims Management, Claim, Process Improvement, Business Workflows, Project Management, Underwriting, Commercial Insurance, Training, Litigation, General Insurance, Analysis, Strategic Planning
Education
Brandeis University 2013 — 2016
Master's in Project and Program Management
University of Rhode Island 1997 — 2001
Bachelor of Arts, Communication Studies
The Hanover Insurance Group May 2013 - Present
Zurich North America 2005 - May 2013
The Hartford 2004 - 2005
Charles L. Crane Agency 1999 - 2005
lutheran trust 1994 - 1999
Skills
Underwriting, Negotiation, New Business Development, Leadership, Management, Property & Casualty..., Commercial Insurance, Workers Compensation, Insurance, General Insurance, Liability, Commercial Lines, Marketing, Sales Management, Brokers, Sales, Umbrella Insurance, Small Business, Coaching, Risk Management, Employment Practices..., Casualty, Inland Marine, Customer Service, Excess, Legal Liability, Training, Professional Liability, Insurance Brokerage, Directors & Officers..., Liability Analysis, D&O, Claim, Surety Bonds, Disability Insurance, Health Insurance, Claims Management, Life Insurance, Homeowners, Reinsurance, Term Life Insurance, Employee Benefits, Casualty Insurance
Education
University of Minnesota Duluth 1988 — 1993
BA, Political Science & History
The Hanover Insurance Group July 2015 - Present
State Auto Insurance / RTW May 2014 - July 2015
MN Counties Intergovernmental Trust May 2006 - April 2014
Sedgwick 2002 - 2005
Gallagher Bassett Services, Inc. 1999 - 2001
Preferred Works, Inc. 1995 - 1998
Sedgwick James of Minnesota 1992 - 1995
Skills
Workers Compensation, Subrogation, Claims Management, Customer Service, Strategic Planning, Innovative Claim..., Claim Investigation, Client Relations Skills, Litigation Management, Workers' Compensation..., Third Party Liability, Claim, Liability, Commercial Insurance, Brokers, Training, Casualty Insurance, Insurance, General Insurance, Legal Liability, Property & Casualty..., Litigation
Education
University of Minnesota-Twin Cities 1983 — 1986
Bachelor of Science degree in Triathlon
St. John's University - Collegeville, MN 1979 — 1981
Ford Motor Company April 2015 - Present
Ford Motor Company November 2010 - May 2015
The Hanover Insurance Group September 2004 - November 2010
The Hanover Insurance Group 2004 - 2006
Skills
Financial Modeling, Financial Analysis, Financial Reporting, Insurance, Underwriting, Analysis
Education
Wayne State University 2005 — 2008
MBA
University of Michigan 1998 — 2002
BA, Economics
Smith Moore Leatherwood LLP August 2007 - Present
FullHouse Concerts January 2006 - August 2007
Alegis Group LP March 2003 - June 2005
Oakwood Homes September 2001 - March 2003
Wendover Financial June 2000 - September 2001
Wendover Financial April 1998 - June 2000
NationsBank July 1995 - March 1998
Domino's Pizza December 1993 - June 1995
The Hanover Insurance Group June 1993 - December 1993
Skills
Analysis, Risk Management, Compliance, Forecasting, Management, Finance, Strategic Planning, Leadership, Process Improvement, Accounting, Credit, Accounts Receivable, Portfolio Management, Training
Education
University of North Carolina at Greensboro
Bachelor of Science, Finance
Al Dente Restaurant November 2009 - Present
The Hanover Insurance Group September 2008 - September 2009
Formerly at Bank of America 2000 - 2008
Bank of America 1980 - 2008
NCR 1995 - 2000
Skills
Credit, Relationship Management, Financial Risk, Risk Management, Vendor Management, Call Center, Portfolio Management, Operations Management, Retail Banking, Process Improvement, Business Relationship..., Customer Experience, Insurance, Business Analysis, Loans, Change Management, Cross Selling, Customer Satisfaction, Process Management
Education
University of Phoenix 2007 — 2009
BSM, Business Management
The Hanover Insurance Group December 2012 - Present
The Hanover Insurance Group December 2012 - Present
Humanity Michigan Fund October 2010 - Present
Liberty Tax Service October 2009 - February 2010
Yeo and Yeo CPA's April 2008 - March 2009
TRW June 1987 - July 2005
Skills
Accounting, Tax, Auditing, Accounts Payable, Accounts Receivable, Payroll, Financial Statements, Invoicing, Financial Reporting, QuickBooks, Microsoft Office, Customer Service, Account Reconciliation, Tax Preparation, Strategic Planning, General Ledger, CPA
Education
University of Michigan-Flint 2006 — 2008
Bachelors, Accounting
The Hartford April 2015 - Present
The Hanover Insurance Group November 2012 - April 2015
Hanover January 2010 - November 2012
Lexington (Div 92 AIG) October 2008 - January 2010
Skills
Commercial Insurance, Commercial Lines, Casualty, Liability, Legal Liability, General Insurance, Umbrella Insurance, Insurance, Workers Compensation, Professional Liability, Inland Marine, Reinsurance, Employment Practices..., Claim, Property & Casualty..., Underwriting, CPCU, Claims Management, Team Building, Brokers, Property, Excess, Liability Analysis, D&O, Risk Management, Financial Analysis, Process Improvement, Customer Service, Directors & Officers..., Insurance Brokerage, Negotiation, Captives, Strategic Planning, Casualty Insurance
Education
University of Oklahoma 1982 — 1986
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Lawton High School
The Hanover Insurance Group September 2014 - Present
The Hanover Insurance Group July 2010 - September 2014
ICW Group December 2005 - July 2010
CNA Surety July 1997 - December 2005
Skills
Surety Bonds, Surety, Underwriting, Insurance, Commercial Insurance, Property & Casualty..., Professional Liability, Bonds, Commercial Lines, Financial Analysis, Financial Risk, Claim, Risk Management, Negotiation, Legal Liability, Reinsurance, Casualty, Liability, Employment Practices..., Inland Marine, D&O, Brokers, Workers Compensation, Claims Management
Education
University of North Texas 1987 — 1991
The Hanover Insurance Group December 2011 - Present
Travelers Insurance June 2008 - December 2011
Travelers July 2006 - June 2008
Travelers December 2004 - July 2006
Skills
Claim, Property & Casualty..., Sales, Marketing, Brokers, Commercial Insurance
Education
University of Minnesota-Twin Cities
Master of Education, Elementary Education
University of Minnesota 1996 — 2000
Bachelor of Science, Elementary Education
The Hanover Insurance Group February 2015 - Present
The Hanover Insurance Group December 2010 - January 2015
Gallagher Bassett Services, Inc November 2007 - December 2010
Perot Systems 2006 - 2007
Skills
Claims, General Liability, Coverage, Liability, Litigation, Mediation, Analysis, Insurance, Negotiation, Customer Service, Investigations, Property & Casualty..., Ocean Marine, Jones Act, Arbitration, Legal Liability, Claim, Claims Management, Property Damage, Litigation Management, Product Liability
Education
University of Nebraska-Lincoln 2003 — 2007
Bachelor of Arts, Philosophy
Acadia Insurance June 2009 - Present
Acadia Insurance May 2006 - June 2009
The Hanover Insurance Group June 1986 - May 2006
Skills
Property & Casualty..., Risk Management, Commercial Insurance, General Insurance, Liability, Workers Compensation, Casualty, Claim, Training, Commercial Lines, Underwriting, Claims Management, Legal Liability, Professional Liability, Reinsurance, Umbrella Insurance, Casualty Insurance
Education
University of New Hampshire 1974 — 1978
BA, Science
The Hanover Insurance Group March 2014 - Present
Citizens Insurance March 2011 - March 2014
The Hartford January 2010 - April 2011
Farmers Insurance June 2008 - January 2010
Education
University of North Carolina at Charlotte - Belk College of Business 1999 — 2001
BSBA, Marketing
Hanover Insurance Group 2009 - Present
The Hanover Insurance Group 2001 - 2009
Harleysville Insurance 1997 - 2001
Hanover Insurance 1986 - 1997
Skills
Insurance, Liability, Commercial Insurance, Commercial Lines, Legal Liability, Professional Liability, Claim, Casualty, Property & Casualty..., Risk Management, Process Improvement, Reinsurance, Workers Compensation, Claims Management, General Insurance
Education
AIC, CPCU, CIC,CRM
University of Rhode Island
Economics/Resource Economics
University of Rochester
biology/geology
The Kessler Group 2010 - Present
The Hanover Insurance Group 2004 - 2010
DTN 2003 - 2004
McKinsey & Company 2001 - 2003
Goldman Sachs May 2000 - August 2000
The Motley Fool 1998 - 2000
The Wall Street Journal 1995 - 1997
Skills
Strategy, Product Management, Mergers & Acquisitions, Marketing, Project Management, Strategic Planning, Leadership
Education
New York University - Leonard N. Stern School of Business 1999 — 2001
MBA
University of North Carolina at Chapel Hill 1991 — 1995
BA
Spencer Stuart June 2015 - Present
Bloomberg LP June 2014 - June 2015
Bloomberg LP September 2012 - May 2014
Bloomberg LP June 2011 - August 2012
The Hanover Insurance Group June 2010 - August 2010
Global Intercultural Experience for Undergraduates October 2008 - October 2009
Skills
Analytics, Bloomberg, Sales, Bloomberg Terminal, Fixed Income, Financial Markets, Management, Equities, CRM, Finance, Financial Analysis, Derivatives, Financial Modeling, Hedge Funds, Portfolio Management
Education
University of Michigan 2007 — 2011
Bachelor's Degree, Economics
The Hanover Insurance Group June 2013 - Present
The Hanover Insurance Group May 2012 - June 2013
The Hanover Insurance Group January 2007 - May 2012
General Casualty June 2002 - December 2006
Palmer Goodell Insurance Agency September 2000 - June 2002
Skills
Commercial Insurance, Customer Service, Property & Casualty..., Risk Management, Insurance, Employment Practices..., General Insurance, Underwriting, Workers Compensation, Legal Liability, Commercial Lines, Liability, D&O, Inland Marine, Brokers, Reinsurance, Umbrella Insurance, Sales, Claim, Professional Liability, Claims Management, Health Insurance, Casualty, Casualty Insurance
Education
University of Massachusetts, Amherst 1994 — 1998
BA, English, Women's Studies
Arlington Catholic
Arlington Catholic
Arlington Catholic
The Hanover Insurance Group 1997 - Present
Education
University of New Hampshire
Julie T Hunt June 2012 - Present
CNA Insurance 2003 - 2012
The Hanover Insurance Group 1983 - 2002
Skills
Risk Management, Risk Assessment, Risk Analysis, Enterprise Risk..., Ergonomics, Commercial Lines, Accident, Training, Consulting, Safety Management..., Claim Investigation, Business Analysis, Process Improvement, Product Liability, Workers Compensation, Motor Fleet, Property Management, Fire Safety, Business Continuity, Liability, Professional Liability
Education
University of Oklahoma
Bachelor of Science (BS)
Barclays Capital Vice PresidentLehman BrothersMarch 1998 - September 2008
The Hanover Insurance Group September 1988 - February 1994
Education
New York UniversityMBA 1978 — 1981
MBA, Finance
University of Michigan 1975 — 1976
M. Arch., Architecture
University of Michigan 1971 — 1975
BS, Architecture
The Hanover Insurance Group
Skills
Property & Casualty..., Underwriting, General Insurance, Commercial Insurance, Liability, Claim, Reinsurance, Casualty, Claims Management, Commercial Lines, Legal Liability, Professional Liability
Education
University of Puget Sound
NTT Data Corporation February 2007 - Present
The Hanover Insurance Group May 1984 - February 2007
Paul Revere Insurance Co 1979 - 1983
Quabbin Regional School District September 1977 - June 1979
Skills
Mainframe, CICS, TSO, JCL, IBM Mainframe, ITCAM and Omegamon..., CPSM, Fault Analyzer, z/OS, WebSphere MQ, VSAM, Tivoli Decision Support, Debug Tool, Performance Tuning, Disaster Recovery, Assembler, System and application..., TMON for CICS, RLS, Systems Analysis, COBOL, Endeavor, DB2, Easytrieve, Enterprise Architecture, Unix
Education
University of New Hampshire 1976 — 1978
Master of Science (MS), Mathematics
Worcester State College 1972 — 1976
Bachelor of Science (BS), Mathematics and Secondary Ed, 3.7
Farmers Insurance April 2008 - Present
Unisys December 2004 - April 2008
The Hanover Insurance Group October 2000 - September 2004
Education
University of New Hampshire 1993 — 1997
Bachelor of Arts (B.A.), Communications
USI Insurance Services November 2002 - Present
USI Insurance Services 2002 - 2012
The Hanover Insurance Group 2000 - 2002
Skills
Claims Handling, Claims Resolution, Insurance, Property & Casualty..., Customer Service, Claim, Commercial Insurance
Education
University of New Hampshire 1996 — 2000
Bachelor of Arts (B.A.), Communication, General
The Hanover Insurance Group May 2011 - Present
Sedgwick August 2003 - May 2011
Travelers April 2001 - August 2003
Golden Eagle Insurance May 1993 - October 2000
Fireman's Fund Insurance Company June 1991 - May 1993
American Hardware Mutual Insurance December 1990 - June 1991
Safeco Insurance February 1988 - December 1990
Education
University of Missouri-Kansas City 1980 — 1984
Bachelor of Business Administration (BBA), Marketing
The Hanover Insurance Group June 2012 - Present
Skills
Financial Analysis, Microsoft Excel, Access, Insurance, Business Analysis, Process Improvement, Financial Reporting, Analysis, Underwriting, Property & Casualty..., Risk Management, Claim, General Insurance, Liability, Workers Compensation, Casualty, Reinsurance, Claims Management, Customer Service, Microsoft SQL Server, Hyperion Planning, Hyperion Financial..., Hyperion Interactive...
Education
University of Massachusetts, Amherst 2008 — 2011
Bachelor of Science (B.S.), Accounting
The Hanover Insurance Group July 2013 - Present
The Auto Club Group September 2011 - July 2013
The Hanover Insurance Group August 1987 - July 2011
Skills
Automobile Claims, Auto Theft/Fire Claims, Total Loss Claims, Mini Tort Claims, PPI Claims, Minimal commercial auto..., Training of new..., Michigan Adjuster..., Kentucky Adjuster..., Adjusters, Legal Liability, Training, Auto Claims, Casualty, Policy, Claims Management, Claim, Insurance, Liability, Property & Casualty..., Subrogation
Education
University of Michigan-Flint 1981 — 1987
Bachelor's degree, Criminal Justice
The Hanover Insurance Group November 2007 - Present
Skills
Litigation Management, Litigation, Civil Litigation, Legal Research, Mediation, Corporate Law, Legal Writing
Education
University of Pittsburgh School of Law 1996 — 1999
Doctor of Law (JD)
University of Michigan 1991 — 1996
Bachelor of Arts (BA), History & Psychology
The Hanover Insurance Group May 2012 - Present
Mayfield Collision Centers January 2007 - May 2012
Education
Mount Union College
Bachelor's degree, Business Administration and Management, General
EMC Insurance Companies 1998 - Present
Zurich North America 1994 - 1998
The Hanover Insurance Group 1992 - 1994
Travelers 1990 - 1992
Travelers 1988 - 1990
Travelers 1987 - 1988
State of Mississippi, County of Winston 1983 - 1986
Skills
Casualty, Claim, Commercial Insurance, General Insurance, Legal Liability, Liability, Litigation Management, Property & Casualty..., Subrogation, Environmental Law, Claims Management, Claims Handling, Claims Investigations, Claims Resolution, Human Resources, General Liability..., Commercial Lines..., Liability Analysis, Insurance Law, Toxic Tort, Automobile Liability, Mediation, Indemnity, Litigation, Investigation, Workers' Compensation..., Property Claims, Product Liability, Workers Compensation, Commercial Lines, Property Damage, Claim Investigation, Insurance, Casualty Insurance
Education
University of Mississippi School of Law 1979 — 1982
Juris Doctor, Law
University of Mississippi 1975 — 1979
Bachelor of Business Administration (BBA), Business Administration and Management, General
The Main Street America Group March 2007 - Present
The Hanover Insurance Group March 2006 - March 2007
CNA 2002 - 2006
Skills
Property & Casualty..., Independent Insurance...
Education
University of Pennsylvania - The Wharton School 1988 — 1992
Insurance
Data Diagnostics LLC September 2013 - Present
Brightmont Academy September 2013 - May 2014
Charyl Stockwell Preparatory Academy November 2011 - August 2013
Kensington Woods High School August 2010 - November 2011
The Hanover Insurance Group November 2006 - September 2008
Meemic Insurance Company June 1996 - November 2006
Education
University of Michigan 2009 — 2010
Master of Arts (MA), Secondary Education
University of Michigan 1980 — 1985
BA, Actuarial Science