The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
Michigan State University October 2014 - Present
Trades of Hope November 2013 - Present
The Hanover Insurance Group February 2013 - October 2014
The Hanover Insurance Group November 2011 - January 2013
The Hanover Insurance Group October 2010 - November 2011
Cliff Hart & Associates February 2010 - October 2010
Mourer-Foster Insurance Agency January 2009 - February 2010
Skills
Commercial Insurance, Microsoft Excel, Outlook, Customer Service, Microsoft Word, Problem Solving, Goal Oriented, Leadership, Organization, Underwriting, New Business Development, Risk Management, Management, Team Building, Process Improvement, Analysis, Customer Retention, Time Management, Business Analysis, Microsoft Office, PowerPoint
Education
Cornerstone University 2010 — 2012
Master of Business Administration (MBA)
Ferris State University 2005 — 2008
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Ferris State University 2005 — 2008
Associate of Science (A.S.), Legal Studies, General
Farmers Insurance April 2012 - June 2014
The Hanover Insurance Group September 2008 - May 2012
Victoria's Secret 2007 - 2009
Bed Bath & Beyond 2006 - 2007
Skills
Underwriting, Customer Service, Insurance, Outlook, Property & Casualty..., Professional Liability, Access, Sales, Retail, Claim, Cold Calling, Customer Satisfaction, Pricing, Microsoft Excel, Liability, PowerPoint, Marketing, Microsoft Word, Spreadsheets, Leadership, Commercial Insurance, Workers Compensation
Education
Davenport University 2006 — 2010
Bachelor of Business Administration, Human Resource Management
Davenport University 2006 — 2010
Bachelor of Business Administration, Management
Davenport University 2006 — 2008
Associate of Business Administration, Business Administration
M&T Bank July 2012 - Present
The Hanover Insurance Group May 2011 - July 2012
Colello and Company, LLC December 2011 - June 2012
Walmart June 2007 - September 2010
Cosbey and Rader CPAs PLLC January 2007 - April 2007
Skills
Accounting, Spreadsheets, Accounts Payable, Account Reconciliation, Accounts Receivable, PeopleSoft, Financial Reporting, Auditing, Financial Accounting, Financial Analysis, Sarbanes-Oxley Act, Microsoft Excel, General Ledger, Internal Controls, Insurance, Microsoft Word, GAAP, PowerPoint, Customer Service, QuickBooks
Education
Saint Bonaventure University 2009 — 2011
Master of Business Administration (MBA)
Daemen College 2005 — 2009
Bachelor of Science (B.S.), Accounting
The Hanover Insurance Group March 2015 - Present
The Surety Group January 2014 - Present
Skills
Business Analysis, Customer Relations, Insurance, Microsoft Office, Strategic Planning, Team Building, Excel, Business Intelligence, Surety, Analysis, Risk Management, Underwriting, Problem Solving, Financial Analysis, Requirements Analysis, Customer Service, Marketing Strategy, Microsoft Excel, Surety Bonds, Property & Casualty..., Professional Liability, Commercial Insurance, Claim
Education
Colorado Technical University 2008 — 2010
MBA, Insurance Risk Management
The University of South Dakota 1990 — 1994
BS, Business Administration and Management, General
Envision September 2013 - Present
Clermont County Humane Society September 2014 - December 2014
Home Helpers, Inc. July 2010 - September 2011
Home Watch Care Givers July 2007 - December 2010
Groveport Madison Local School District January 2004 - January 2006
The Hanover Insurance Group October 2001 - October 2003
Mancuso Law Office March 2000 - March 2001
Skills
Volunteer Management, Nonprofits, Community Outreach, Fundraising, Public Speaking, Event Planning, Research, Workshop Facilitation, Community Engagement, Organization, Close Attention to..., Coordination, Microsoft Office, PowerPoint, Photoshop, InDesign, Customer Service, Microsoft Excel, Microsoft Word, Training, Leadership, Problem Solving, Healthcare, Time Management, Case Management, Filing, Administrative..., Data Entry, Typing, Strategic Planning, CPR Certified, Leadership Development, Higher Education
Education
University of Cincinnati 2013 — 2014
Bachelor's Degree, Applied Administration
Columbus State Community College 1996 — 1999
Associate's Degree, Legal Assistant/Paralegal
The Hanover Insurance Group September 2014 - Present
Diligent Hands Gracious Hearts November 2012 - September 2013
Great Harvest Bread Co. August 2012 - November 2012
Fike Recreation Center August 2011 - July 2012
Appalachia Service Project May 2011 - August 2011
Appalachia Service Project May 2009 - August 2011
Appalachia Service Project May 2009 - August 2010
BD's Mongolian Grill July 2006 - December 2009
AMC 20 Movie Theater October 2005 - March 2006
Skills
Self-driven, Editing, English, Public Speaking, Team Leadership, Operational Efficiency, Community Organizing, Project Management, Blogging, Nonprofits, Fundraising, Training, Management, Program Management, Published Assitant..., Mac/PC proficient, Proficitient with..., Writing, Worship, Discipleship, Skilled in Adobe..., First Aid and CPR..., Over 7 Years Customer..., High Energy, Optimistic, Non-profit Experience, Higher Education, Detail-Oriented, People Management, Wise, Community Outreach, Program Development, Event Planning, Volunteer Management, Volunteer Recruiting, International Relations, Community Development, Social Media, Student Affairs, Leadership Development, Customer Service, Public Relations, Event Management, Research, Newsletters, Microsoft Office, Leadership, Microsoft Excel, PowerPoint, Microsoft Word
Education
Iris Global Harvest School of Missions 2013 — 2013
Clemson University 2010 — 2012
Bachelor of Arts (B.A.), English - Writing and Publication Studies, 3.6
University of Michigan 2008 — 2009
English / Spanish, Mandarin, 3.6
The Hanover Insurance Group February 2014 - Present
The Hanover Insurance Group December 2010 - February 2014
The Hanover Insurance Group September 2003 - December 2010
The Hanover Insurance Group February 2002 - September 2003
Farm Bureau October 2001 - February 2002
Valassis August 2000 - September 2001
Groat Machinery, Inc. November 1989 - August 2000
Skills
Process Improvement, Training, Product Development, Continuous Improvement, Sales, Leadership
Education
Cleary University 2010 — 2010
Business-General, 4.0
Schoolcraft College 1991 — 1992
Business-General, 3.6
Henry Ford Community College 1988 — 1990
Business-General, 3.0
Churchill High School 1984 — 1988
Major League Triathlon May 2015 - Present
The Hanover Insurance Group June 2013 - May 2015
Skills
Actuarial Science
Education
College of the Holy Cross 2009 — 2013
Bachelor of Arts (B.A.), Mathematics
Marlborough High School 2005 — 2009
The Alexander Group September 2015 - Present
Market Metrics June 2014 - August 2015
Market Metrics June 2012 - June 2014
JPMorgan Chase & Co. January 2012 - June 2012
The Hanover Insurance Group June 2010 - August 2010
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Data Analysis, SPSS, Microsoft Access, Bloomberg, Public Speaking, Research
Education
College of the Holy Cross 2007 — 2011
BA, Economics and Sociology Double Major
Independent Motivational Speaker November 2012 - Present
Willow Glen Care Ctr February 2015 - June 2015
Owen-Dunn Insurance Services November 2013 - July 2014
The Hanover Insurance Group June 2011 - November 2013
City of Worcester November 2010 - May 2011
Skills
Inland Marine, Commercial Insurance, Property & Casualty..., Analysis, Leadership, Public Speaking, Community Outreach, Proposal Writing, Marketing, Data Analysis, Training, Microsoft Excel, Microsoft Office, Insurance, Teaching, Microsoft Word, Research, Access, Outlook, Social Media, Strategic Planning, Nonprofits, Customer Service, PowerPoint, Social Networking, Editing, Time Management, Management
Education
College of the Holy Cross 2007 — 2011
Bachelor of Arts, Economics, Environmental Studies Concentration
Litchfield High School 2004 — 2007
The Hanover Insurance Group June 2015 - Present
Georgina's Restaurant and Banquets June 2009 - Present
College of the Holy Cross Admissions Office September 2014 - May 2015
Connecticut Mediation Center May 2014 - August 2014
Worcester Public Schools March 2014 - May 2014
Burdick Household May 2013 - August 2013
Soma Intimates May 2012 - August 2012
Manchester Housing Authority May 2011 - August 2011
Skills
Microsoft Office, Sales, Microsoft Word, Microsoft Excel, Customer Service, Mac OS, Event Planning, Time Management, Social Networking, Facebook
Education
College of the Holy Cross 2011 — 2015
Bachelor of Arts (B.A.), English, Sigma Tau Delta English Honor Society
Bolton High School 2007 — 2011
Aon Risk Solutions September 2012 - Present
The Hanover Insurance Group April 2008 - September 2012
Skills
Underwriting, Insurance, Professional Liability, General Liability, Property & Casualty..., Legal Liability, Customer Service, Casualty Insurance, Commercial Insurance, Liability, Brokers
Education
Cornerstone University 2014 — 2016
Master of Business Administration (M.B.A.), Project Management
Grand Valley State University
BSW
Taylor University
Public Consulting Group June 2015 - Present
Public Consulting Group September 2013 - June 2015
Medibank Private September 2012 - March 2013
Liberty Mutual Insurance November 2011 - June 2012
The Hanover Insurance Group April 2011 - November 2011
The Hanover Insurance Group June 2009 - April 2011
Family Reading Partnership 2009 - 2009
Raytheon Technical Services Company LLC June 2008 - August 2008
Raytheon Technical Services Company LLC June 2007 - August 2007
Cornell University July 2006 - July 2007
Skills
Research, Process Improvement, Leadership, Data Analysis, Financial Modeling, Economics, Fundraising, Financial Analysis, Statistics, Public Speaking, Analytics, PowerPoint, Strategic Planning, Analysis, Management Consulting, Market Research, Microsoft Excel, Program Management, Software Documentation, Management, Training, Project Management, Strategy
Education
Cornell University 2005 — 2009
BS, Policy Analysis and Management
CIT February 2015 - Present
CIT September 2012 - February 2015
AIG August 2011 - September 2012
The Hanover Insurance Group June 2009 - August 2011
Cornell University, School of Industrial and Labor Relations September 2006 - January 2009
TJX June 2008 - August 2008
Massachusetts State Police Headquarters May 2008 - August 2008
Skills
Data Analysis, Project Implementation, Project Planning, Change Management, Culture Change, Process Improvement, HRIS, Employee Relations, Talent Management, Recruiting, Deferred Compensation, Employee Benefits, Organizational..., Performance Management, Workforce Planning, Succession Planning, Organizational Design, Employee Engagement, Leadership Development, Onboarding, Talent Acquisition, Human Resources, Analysis
Education
Cornell University
BS, Industrial and Labor Relations
College of the Holy Cross September 2013 - Present
The Hanover Insurance Group June 2015 - August 2015
Advertising and Communications/PR Workshop March 2015 - March 2015
Sales and Marketing Workshop March 2015 - March 2015
Excel Workshop October 2014 - October 2014
Fullbridge August 2014 - August 2014
Lynn Utilities Services Pc June 2009 - August 2014
Skills
American Sign Language, Business, Economics, Microsoft Excel, Research, Teamwork, Microsoft Word, PowerPoint, Writing, Organization Skills, Leadership, Communication, Public Speaking, Data Analysis, Sales, Marketing, Statistics, Editing, Mathematics, Scrum
Education
College of the Holy Cross 2012 — 2016
Bachelor's degree, Economics
Iona Preparatory School 2008 — 2012
High School Diploma
UBS Investment Bank July 2014 - Present
The Hanover Insurance Group June 2013 - August 2013
Gardocki Farms April 2006 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Social Media, Public Speaking, English, Windows, Time Management, Analysis
Education
College of the Holy Cross 2010 — 2014
Bachelor of Arts (B.A.), Economics
Glencar Undewriting Managers March 2015 - Present
Glencar Underwriting Managers December 2013 - March 2015
Glencar Underwriting Managers, Inc. September 2012 - December 2013
AmTrust North America April 2010 - August 2012
Tower Group Companies September 2006 - April 2010
Great American Custom September 2002 - September 2006
Hylant Group July 2000 - August 2002
Travelers November 1997 - April 2000
The Hanover Insurance Group 1987 - 1997
Skills
Underwriting, Insurance, Property & Casualty..., Workers Compensation, Commercial Insurance, General Liability, Commercial Lines, Casualty, Reinsurance, Inland Marine, Program Management, Product Management, Managing Agency..., Customer Service, Crime, Liability, Profitable Growth, General Insurance, Auto, Umbrella Insurance, Long-term Customer..., Profitable Relationships, Professional Liability, Property, Legal Liability, Financial Analysis, Liability Analysis, Claims Management, D&O, Brokers, Analysis, Employee Benefits, Claim, Risk Management, Casualty Insurance, Marketing Strategy, Long Term Business...
Education
Cleary University 1988 — 1992
BBA, Management
University of Michigan 1984 — 1987
PwC August 2015 - Present
College of the Holy Cross June 2012 - Present
The Hanover Insurance Group September 2014 - December 2014
Rand-Whitney Group June 2014 - August 2014
UMass Memorial Medical Center June 2013 - September 2013
City of Worcester September 2009 - August 2012
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Public Speaking, Event Planning, Community Outreach, Fundraising, Microsoft Office..., Research, Time Management, Spanish
Education
College of the Holy Cross 2011 — 2015
BA, Accounting/Economics
Worcester Technical High School 2007 — 2011
Finance & Marketing, 3.8
Liberty Mutual Insurance July 2014 - Present
Liberty Mutual Insurance May 2013 - July 2014
Bank of America April 2012 - May 2013
Bank of America August 2010 - April 2012
The Hanover Insurance Group March 2008 - August 2010
The Hanover Insurance Group June 2006 - January 2008
College of the Holy Cross May 2005 - July 2005
Colleges of Worcester Consortium, Inc. May 2004 - August 2004
City of Worcester, MA February 2004 - May 2004
Skills
Insurance, Finance, Process Improvement, Strategy, Leadership, Microsoft Excel, Training, PowerPoint, Analytics, Business Strategy, Business/Competitive..., Microsoft Access, Economics, Microsoft PowerPoint, Forecasting, BusinessObjects, Cross-functional Team..., Data Strategy, Reporting, Business Intelligence, Data Modeling, Database Design, Trending, Process Design, SQL, LexisNexis InsurQuote, Quadrant MapPro, Perr&Knight RateFilings, Analysis, Business Analysis, Management, Access
Education
College of the Holy Cross
Bachelor’s Degree, Economics
Indiana University - Kelley School of Business
Liberty Mutual Insurance 1996 - 1998
Liberty Mutual Insurance 1992 - 1996
Kemper Insurance 1990 - 1992
The Hanover Insurance Group 1987 - 1990
Skills
Insurance, Interviews, Training, Management, Property & Casualty..., Claims Management, Claims Handling, Claims Resolution, Workers' Compensation..., Auto Claims, Claims Investigations, Negotiation, Human Resources, Workers Compensation, Claim, Administration, Liability Analysis, Property Damage, Claim Investigation, Subrogation, Liability, Litigation Management, Commercial Insurance, General Insurance
Education
Colgate University
Bachelor of Arts degree, Geology
The Hanover Insurance Group June 2013 - Present
Accenture May 2011 - May 2013
Karen Clark & Company, Inc. July 2009 - February 2011
Plymouth Rock March 2008 - July 2009
Acton-Boxborough Friends of Music May 1998 - May 2009
The Howes Insurance Agency January 2003 - March 2008
Minuteman Senior Services 2003 - 2008
iLine, Inc May 2000 - April 2002
Monsanto Company March 1993 - June 1999
Anheuser-Busch 1988 - 1993
Skills
Strategic Planning, Project Management, Cross-functional Team..., Strategy, Team Building, Customer Experience, Leadership, Process Improvement, Entrepreneurship, Start-ups, Management, Leadership Development, Vendor Management, Operations Management, Organizational..., Business Process..., Insurance, Consulting, IT Management, Program Management, Outsourcing, Management Consulting
Education
University of Massachusetts, Amherst 1983 — 1984
None, Business Administration
College of Our Lady of the Elms 1978 — 1982
BA, Mathematics/Business Management
The Hanover Insurance Group January 2014 - Present
The Hanover Insurance Group November 2011 - Present
The Hanover Insurance Group December 1999 - November 2011
Cobb-Hall Insurance January 2001 - January 2003
Citizens Insurance Company January 1997 - January 1999
Citizens Insurance Company January 1995 - January 1997
Skills
Call Centers, Claim, Insurance, Underwriting, General Insurance, Management, Property & Casualty..., Customer Relations, Claims, Training & Development, Customer Service, Team Leadership, Inside Sales, Salesforce.com, Sales Process, Salesforce Training, SPIN Sales Training, Sales Presentations, Quality Assurance, Quality Management, Quality Auditing, Instructor-led Training, Technical Training, Call Center Development, Umbrella Insurance, Quality Control, Agency Relationship...
Education
Cleary University 2010 — 2012
Bachelor's Degree; BBA, Business
Cleary University 2010 — 2012
Lansing Community College Associates
Associates, General Studies
The Hanover Insurance Group September 2003 - Present
Fiber Optic Network Solutions corp June 2000 - September 2003
Greenberg, Rosenblatt, Kull & Bitsoli, P.C. 1995 - 2000
Wall, Smith, Bateman & Associates 1989 - 1992
Skills
US GAAP, Financial Reporting, Sarbanes-Oxley Act, Internal Controls, Auditing, SEC filings, Variance Analysis
Education
Western State College 1981 — 1984
Mesa State College
Bachelor of Science (BS), Accounting
The Home Depot January 2014 - Present
Unrated Carrier August 2011 - August 2013
The Hanover Insurance Group February 1996 - August 2011
Skills
Commercial Insurance, Underwriting, Workers Compensation, Commercial Lines, Analysis, Brokers, Employment Practices..., Risk Management, Umbrella Insurance, Claim, Liability, Legal Liability, General Insurance, Casualty, Insurance, Professional Liability, Property & Casualty..., Claims Management, D&O, Reinsurance, Liability Analysis, Excess, Life Insurance, Inland Marine, CPCU, Casualty Insurance, Customer Service
Education
Cuyahoga Community College
General Business
TIAA-CREF April 2015 - Present
TIAA-CREF June 2014 - Present
The Hanover Insurance Group March 2013 - May 2014
The Hanover Insurance Group March 2012 - March 2013
The Hanover Insurance Group January 2011 - March 2012
The Hanover Insurance Group June 2009 - June 2011
The Hanover Insurance Group June 2009 - January 2011
Skills
Insurance, Process Improvement, Microsoft Office, Business Analysis, PowerPoint, Customer Service, Microsoft Word, Building Relationships, Business Relationship..., Relationship Management, Talent Management, Leadership, Employee Relations, Management, Program Management, Strategy, Human Resources, Training, Project Management, Leadership Development, Sales, Marketing, Interviews, Cross-functional Team..., Data Analysis, Analysis
Education
College of the Holy Cross
B.A.
Travelers January 2013 - Present
Travelers Insurance August 2012 - December 2012
Travelers Insurance August 2008 - August 2012
Travelers Insurance October 2007 - August 2008
Progressive Insurance April 2007 - September 2007
The Hanover Insurance Group March 2006 - April 2007
State Farm Insurance Companies October 2004 - March 2006
State Farm Insurance Companies September 2003 - October 2004
Towers Watson June 2001 - September 2003
Skills
Predictive Modeling, Actuarial Science, Insurance, SAS, Analytics, Statistical Modeling, Data Analysis, Property & Casualty..., SAS programming, SQL, Predictive Analytics, Pricing, Commercial Insurance, GLM, Actuaries, Linear Regression, R, Casualty, Workers Compensation, Ratemaking, Liability, Python, HTML, Django, Risk Management, SAS Programming, Casualty Insurance
Education
Columbia University - Columbia Business School 2013 — 2015
EMBA
University of Iowa
MS, Statistics
University of Science and Technology of China
BE, Automation
Gallagher Charter Lakes - Arthur J. Gallagher Risk Management Services February 2013 - Present
Arthur J. Gallagher & Co. Risk Management Services January 2011 - February 2013
Professional Concepts Insurance Agency, Inc. January 2010 - May 2010
The Hanover Insurance Group March 2005 - December 2009
Smiths Industries June 1999 - April 2005
Skills
Customer Service, Underwriting, Insurance, Risk Management, Marketing Research, Sales Support, Direct Sales, Professional Liability, Sales Operations, Property & Casualty..., Sales, Health Insurance, Marketing, Liability, New Business Development, Workers Compensation, Legal Liability, Casualty, Claim, Brokers, Employment Practices..., Commercial Lines, General Insurance, Commercial Insurance, Casualty Insurance
Education
University of Phoenix - Michigan Location 2001 — 2003
MBA, Business Administration/E-Business
Davenport University 1993 — 1997
BBA, Marketing
Wolters Kluwer Financial Services July 2014 - Present
Paint Misbehavin, Inc. August 2013 - Present
Wolters Kluwer Financial Services January 2012 - July 2014
OneShield April 2010 - November 2011
ISO March 2010 - March 2010
The Hanover Insurance Group May 2008 - December 2009
The Hanover Insurance Group October 2004 - May 2008
Hanover Insurance/Allmerica Financial January 2000 - October 2004
Hanover Insurance/Allmerica Financial January 1997 - January 2000
Hanover Insurance/Allmerica Financial January 1995 - January 1997
Skills
Change Management, Business Analysis, Vendor Management, Team Leadership, Business Process..., Requirements Analysis, Process Engineering, Cross-functional Team..., Team Management, Offshore Resource..., Project Implementation, Internal Communications, Property & Casualty..., Training & Development, Blended Learning, Organizational Change, Legal Compliance, Regulatory Filings, Requirements Gathering, Management, Product Management, SDLC, Insurance, Leadership, Employee Training, Project Management, Business Requirements, Program Management, Agile Methodologies, IT Strategy, CRM, Budgets, Process Improvement, Integration, Risk Management, Business Process, Software Documentation, PMP, Analysis, Business Intelligence, Software Project..., Executive Management, Project Portfolio..., PMO, Business Process..., Underwriting, Strategy, Outsourcing, Financial Services, SharePoint
Education
College of the Holy Cross
BA, Economics
IIA/CPCU
Chartered Property-Casualty Underwriter (CPCU)
The Hanover Insurance Group December 2000 - Present
Freelance Public Relations Services 1993 - 2004
Ann Arbor Area Convention & Visitors Bureau September 1997 - September 2000
Skills
Public Relations, Community Development, Press Releases, Public Speaking, Event Planning, Fundraising, Graphic Design, Media Relations, Leadership, Strategic Planning, Nonprofits, Insurance, Customer Service, Event Management, Social Media Marketing, Social Media, Internal Communications, Training, Marketing, Program Development, Government, Marketing Communications, Strategic Communications, Program Management, Volunteer Management, Building Relationships, Non-profits, Corporate Communications, Editing, Workshop Facilitation
Education
Davenport University 2013 — 2016
Master of Business Administration (M.B.A.), Stragetic Management
Stephen F. Austin State University 1990 — 1994
Bachelor's Degree, Journalism with emphasis in public relations, minor in writing
Nationwide Insurance August 2013 - Present
Nationwide Insurance June 2010 - July 2013
The Hanover Insurance Group 2005 - 2010
Fleet Bank 2003 - 2005
First USA 1998 - 2002
Signet Bank 1994 - 1997
McKinsey & Company 1990 - 1994
Chemical Bank (JPM) 1983 - 1988
Skills
Underwriting, Relationship Management, Risk Management, Financial Analysis, Insurance, Portfolio Management, Financial Services, Strategic Planning, Property & Casualty..., Financial Modeling, Change Management, Business Strategy, Life Insurance, Strategy, Business Development
Education
Darden Business School 1988 — 1990
MBA
Columbia College (NY) 1978 — 1983
BA, Economics
Stuyvesant High School
The Hanover Insurance Group October 2010 - Present
Citizens Bank 2010 - 2010
Sensata Technologies 2006 - 2009
Skills
Human Resources, Management, Recruiting, Sourcing, Talent Acquisition, Talent Management, Actuarial Science, Employee Benefits, Onboarding, Corporate Finance, Internet Recruiting, Strategy, Hiring, CRM, Leadership, College Recruiting, Process Improvement, Consulting
Education
Colgate University
Bachelors
Human Resources Certification Institute
Certification, Senior Professional Human Resources
Villanova University
Masters Certificate, Human Resources Management
The Hanover Insurance Group January 2012 - Present
Pictometry International Corp. August 2009 - May 2011
Firemans Fund Insurance Company December 2002 - July 2009
Fireman's Fund Insurance Company December 2002 - December 2007
Reliance Insurance Company January 1993 - January 1999
Skills
ma, Insurance, Property & Casualty..., Underwriting, Workers Compensation, Casualty, Commercial Lines, Professional Liability, Liability, Brokers, General Insurance, Sales Management, Sales, Negotiation, Commercial Insurance, Leadership, Marketing, Sales Operations, Team Building
Education
Cornell University 1980 — 1984
B.S., Economics
Commonwealth Medicine September 2010 - Present
Massachusetts Nurses Association February 2010 - September 2010
St. Vincent Hospital August 2009 - February 2010
The Hanover Insurance Group November 1986 - August 2006
Skills
Nursing, Patient Centered..., NCQA, Ergonomics, Healthcare, Industrial Hygiene, Process Improvement, Cross-functional Team..., Risk Management, Insurance, Technology, Workflow, Adobe Connect, Occupational Safety, Program Development, Public Health, Training, Medical Home, Public Speaking, Patient Safety, Occupational Health, Healthcare Management
Education
University of Massachusetts, Amherst 2011 — 2016
DNP, School of Nursing
Quinsigamond Community College 2007 — 2008
Associate of Science (A.S.), Nursing
Harvard University School of Public Health
Master of Science (M.S.), Environmental Health Science
College of the Holy Cross
Bachelor of Arts (B.A.), Biology
Nationwide Agribusiness Insurance Company February 2015 - Present
Harleysville Insurance August 2014 - February 2015
The Hanover Insurance Group April 2013 - August 2014
Nationwide Insurance January 2012 - April 2013
Nationwide Insurance September 2010 - January 2012
Nationwide Insurance October 2008 - September 2010
Star Financial October 2007 - May 2008
Indiana Tech August 2006 - May 2008
Lebanon Democrat September 2005 - December 2005
Skills
Xactimate, Lotus Notes, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Internet, Intranet, Windows 7, Property, Customer Service, Commercial Insurance, Claim, Insurance, Casualty Insurance, Liability, Property Damage
Education
Indiana Institute of Technology 2006 — 2008
MBA, Management
Cumberland University 2004 — 2006
Bachelor of Science (BS), Accounting
University of West Florida 2003 — 2004
None, Accounting
South Florida Community College 2001 — 2003
Associates Degree, Business Administration
The One Group Hospitality, Inc. August 2014 - Present
Ambac Financial Group, Inc. May 2013 - Present
The Doctors Company December 2010 - Present
The Hanover Insurance Group 2007 - May 2010
CNO Financial (Conseco) 2002 - May 2007
ManagedOps.com 2000 - 2002
Manufacturers Services Ltd 1999 - 2000
Physicians Quality Care 1998 - 1999
Computervision Corporation 1997 - 1998
Centennial Technologies 1997 - 1998
Skills
Enterprise Risk..., Restructuring, Audit Committee, Insurance, Risk Management, Financial Analysis, Compliance, Accounting, Business Strategy, Management, Finance, Leadership, Strategy, Strategic Planning
Education
Colby College 1963 — 1967
BA, Business Administration
The Hanover Insurance Group May 2014 - Present
The Hanover Insurance Group May 2014 - Present
College of the Holy Cross August 2013 - Present
CBS Corporation September 2011 - December 2014
Big Brothers Big Sisters of Massachusetts/Metrowest May 2012 - May 2014
vineyard vines 2012 - 2014
Big Brothers Big Sisters of Central Mass/Metrowest, Inc. May 2012 - August 2012
Big Brothers Big Sisters of Central Mass/Metrowest, Inc. September 2011 - May 2012
Massachuetts State House June 2008 - August 2010
Skills
Teamwork, Fundraising, Social Media, Marketing, Event Planning, Community Outreach, Writing, Strategic Leadership, Creativity, Creative Problem Solving, Positive Team Player, Enthusiast, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Research
Education
College of the Holy Cross 2010 — 2014
Bachelor, Sociology, Italian
The Hanover Insurance Group June 2014 - Present
College of the Holy Cross September 2013 - May 2014
College of the Holy Cross September 2011 - May 2014
Town of Old Lyme Parks and Recreation June 2008 - August 2013
Nativity School of Worcester July 2012 - July 2012
Skills
Analysis, Research, Statistics, Microsoft Excel, Teamwork, First Aid, Event Planning, Cpr Certified, Tutoring, Calculus, Critical Thinking, Data Analysis
Education
College of the Holy Cross 2010 — 2014
Bachelor of Arts (B.A.), Mathematics
Liberty Mutual Insurance March 2014 - Present
The Hanover Insurance Group June 2011 - March 2014
Cornell Mathematics Dept August 2009 - May 2011
Skills
Insurance, Property & Casualty..., Actuarial Science, Data Analysis, General Insurance
Education
Cornell University 2007 — 2011
Bachelor of Arts, Mathematics
Cobbs Allen October 2011 - Present
The Hanover Insurance Group June 2011 - October 2011
The Hanover Insurance Group June 2009 - May 2011
College of the Holy Cross October 2008 - June 2009
Skills
Talent Management, Change Management, Organizational..., Employee Engagement, Employee Relations, Recruiting, Human Resources, Leadership, Employee Benefits, Management, Project Management, Organizational Design, Talent Acquisition, Benefits Administration, Strategic Planning, Mergers & Acquisitions, Deferred Compensation, HRIS
Education
College of the Holy Cross 2005 — 2009
BA, Sociology, Italian
KPMG July 2013 - Present
GnB English School December 2011 - December 2012
Total Insurance Services, Inc June 2011 - August 2011
The Hanover Insurance Group June 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Property & Casualty..., Risk Management, Good Computer Skills, Management, Analysis, Customer Service, Policy, Strategy, Research, Basic Korean, Economics, TEFL Certified, Corporate Finance, Marketing, Project Management, Data Analysis, Insurance
Education
Colby College 2007 — 2011
Bachelor's, Economics
Colby College 2007 — 2011
Bachelor or Arts, Economics
New Trier Township High School 2003 — 2007
Diploma
Liberty Mutual Insurance December 2014 - Present
Liberty Mutual Insurance April 2014 - Present
Liberty Mutual Insurance December 2012 - April 2014
Liberty Mutual Insurance January 2012 - December 2012
The Hanover Insurance Group August 2011 - January 2012
The Hanover Insurance Group June 2010 - January 2012
Opus Investment Management June 2009 - August 2009
Merrill Lynch February 2009 - April 2009
Carney Antell LLC May 2008 - August 2008
Skills
Insurance, Underwriting, Investments, Property, Microsoft Excel, Property & Casualty..., Data Analysis, Leadership, PowerPoint, Financial Analysis, Business Analysis, Management, Analytics, Analysis, Risk Management, Microsoft Office, Public Speaking, Research, Microsoft Word, General Insurance
Education
William E. Simon School of Business 2015 — 2018
Master of Business Administration (M.B.A.)
College of the Holy Cross 2006 — 2010
Bachelor, Economics
University of Saint Joseph June 2015 - Present
American Corporate Partners (ACP) 2014 - Present
UBS 2013 - Present
MassMutual Financial Group 2006 - 2011
The Hanover Insurance Group 2002 - 2006
United States Air Force 1982 - 2002
PricewaterhouseCoopers LLP 1986 - 2001
Skills
Leadership, Auditing, Internal Controls, Internal Audit, Management, Risk Assessment, Insurance, Sarbanes-Oxley Act, Enterprise Risk..., Project Planning, Coaching, Financial Reporting, Financial Analysis, Accounting, Risk Management, Staff Development, Collaborative Leadership, Accountability, Governance, Financial Risk, Sarbanes-Oxley, Financial Services
Education
The University of Connecticut 1982 — 1986
Bachelor of Science, Accounting
Tilburg University 1984 — 1984
International Business and Economics
Cornell University 2012 — 2012
Executive Leadership Program
Endurance September 2013 - Present
The Hanover Insurance Group December 2011 - September 2013
USG Insurance Brokerage December 2010 - November 2011
Swett & Crawford January 2009 - August 2010
Arch Insurance Group October 2002 - January 2009
Skills
Insurance, Property, Business Development, Commercial Insurance, Property & Casualty..., Brokers, Excess, Underwriting, Commercial Lines, Insurance Brokerage
Education
Clemson University 1996 — 2001
Bachelor of Science, Industrial Education
Lakeside High School 1991 — 1996
National Association of Corporate Directors (NACD) 2015 - Present
AcademixDirect, Inc. November 2009 - Present
The Hanover Insurance Group May 2014 - Present
Dynamic Signal 2011 - Present
AcademixDirect, Inc. November 2009 - December 2014
Publicis & Hal Riney 2004 - 2007
President & CEO, ConsumerConnect April 2001 - August 2002
Internet Capital Group (ICGE) 2000 - 2001
General Motors 1998 - 2000
General Motors March 1997 - April 1998
Skills
Digital Marketing, Start-ups, Marketing Strategy, Online Advertising, Strategic Planning, Market Analysis, Entrepreneurship, Strategy, Advertising, Marketing, Executive Management, Strategic Partnerships, Marketing Communications, Leadership, Business Development, Business Strategy, Public Speaking, Management Consulting, Lead Generation, Management, Analytics, E-commerce, Online Marketing, Product Marketing
Education
Harvard Business School 1987 — 1989
Master of Business Administration (M.B.A.)
Dartmouth College 1980 — 1984
Bachelor of Arts (B.A.), Economics
Stanford University Graduate School of Business
Director's Consortium
Stanford University Graduate School of Business
Executive Program for Emerging Companies
Preferred Mutual March 2014 - Present
Utica National Insurance Group January 2012 - December 2013
Narragansett Bay Insurance Company October 2009 - January 2012
The Hanover Insurance Group February 2004 - October 2009
1-2-3 Enterprises, Inc. 2003 - 2004
GMAC Insurance 2001 - 2003
Allstate Insurance August 1999 - December 2000
Progressive Insurance 1982 - 2000
Progressive Corp 1982 - 2000
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Claim, Commercial Insurance, Umbrella Insurance, Negotiation, Reinsurance, Liability, Commercial Lines, Strategic Planning, Casualty, Risk Management, Legal Liability, Workers Compensation, Claims Management, Health Insurance, Excess, Professional Liability, Brokers, Life Insurance, Inland Marine, Employment Practices..., Litigation Management, D&O, Actuarial Science, Liability Analysis, Employee Benefits, Casualty Insurance
Education
The University of Akron 1976 — 1981
Political Science, Mathematics
Chapel - Maria Imaculada 1973 — 1975
Cornell University
Applied Analytical Methods
Firestone High School
U.S. Air Force Institute of Technology
Numerical Mechanics
The Hanover Insurance Group June 2015 - Present
The Hanover Insurance Group June 2014 - June 2015
WilmerHale Legal Services Center of Harvard Law School May 2013 - August 2013
National Fisheries Institute June 2012 - November 2012
College of the Holy Cross September 2011 - May 2012
Club 24 December 2010 - August 2011
Skills
Public Relations, Public Policy, Press Releases, Media Relations, Strategic Communications, Research, Political Science, Community Outreach, Student Leadership, Social Media, Microsoft Excel, Grassroots Organizing, Microsoft Word, Microsoft Office, PowerPoint, History, Politics, Fundraising, Disability Law, Administrative Law, Civil Litigation
Education
College of the Holy Cross 2010 — 2014
Bachelor of Arts, History
Mission College Preparatory High School 2007 — 2010
Capital Insurance Group August 2012 - July 2015
The Hanover Insurance Group May 2010 - August 2012
Barlocker Insurance Services January 2008 - May 2010
Skills
Baking, Insurance, Casualty, Property & Casualty..., Legal Liability, Commercial Insurance, Commercial Lines, Liability, Professional Liability, Underwriting, Umbrella Insurance, Workers Compensation, General Insurance, Employment Practices..., Brokers, D&O, Claim, Excess, Claims Management, Reinsurance
Education
Columbia College 2012 — 2016
Human Resources, Human Resources Management/Personnel Administration, General
DeAnza College 2009 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
The Hanover Insurance Group September 2015 - Present
The Hanover Insurance Group June 2015 - August 2015
American Enterprise Institute January 2015 - April 2015
Girls CHOICE September 2014 - December 2014
FoxCreek Swim Team May 2014 - August 2014
Site Director September 2013 - May 2014
Skills
Community Outreach, Fundraising, Data Analysis, Public Speaking, Research
Education
College of the Holy Cross 2012 — 2016
Political Science
VSA Partners, Inc. May 2015 - Present
Dragon Rouge April 2014 - May 2015
Publicis Kaplan Thaler October 2013 - April 2014
LIPMAN February 2013 - September 2013
FactSet Research Systems June 2011 - February 2013
The Hanover Insurance Group June 2010 - August 2010
Skills
Account Management, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Data Analysis, Japanese, Relationship Management, Advertising, Keynote, Post Production, Adobe Acrobat, InDesign, User Experience Design, Google Adwords, FactSet, Marketing
Education
Cornell University 2007 — 2011
B.S., Applied Economics and Management (Finance concentration)
The Hanover Insurance Group June 2013 - Present
Worcester Art Museum May 2012 - July 2012
Columbus Museum of Art June 2011 - August 2011
Museum of San Lorenzo November 2010 - June 2011
Columbus Zoo May 2008 - August 2008
Skills
Research, Customer Service, Foreign Languages, Customer Experience, Pricing Analysis, Marketing Research, Underwriting, Commercial Insurance
Education
College of the Holy Cross 2008 — 2012
Bachelor of Arts (B.A.), History
Foremost Insurance July 2009 - Present
Foremost Insurance 2006 - 2009
The Hanover Insurance Group January 1995 - June 1999
Skills
Liability, Casualty, Underwriting, Property & Casualty..., General Insurance, Insurance, Homeowners, Legal Liability
Education
Cornerstone University 2009 — 2011
Bachelor, Business Management
Kellogg Community College 2000 — 2005
Associate in Applied Arts, Parlegal
SNL Financial March 2015 - Present
Massachusetts Association of Insurance Women, Inc. (MAIW) July 2013 - Present
SNL Financial May 2013 - March 2015
SNL Financial February 2012 - June 2013
Highline Data November 2007 - February 2012
International Association of Insurance Professionals October 2010 - December 2011
Highline Data September 2005 - November 2007
The Hanover Insurance Group June 2003 - September 2005
The Hanover Insurance Group (Allmerica Financial) February 2001 - June 2003
Skills
Excel, Co-Chair IAIP Young &..., Pivot Tables, Insurance, Macro, Property & Casualty..., Underwriting, Data Manipulation, General Insurance, Commercial Insurance, Brokers, Customer Service, Liability, New Business Development, Microsoft Excel, Leadership
Education
College of the Holy Cross 1997 — 2001
Bachelor of Arts, Mathematics
The Institutes
Certificate, General Insurance
The Hanover Insurance Group August 2011 - Present
Lloyd Pro Group December 2010 - August 2011
Advanced Insurance Strategies June 2008 - November 2010
Lloyd Bennett 2002 - 2008
Skills
Insurance, General Insurance, Underwriting, Commercial Insurance, Property & Casualty..., Sales, Workers Compensation, Casualty, Team Building
Education
Clemson University 1987 — 1992
BS, Finance, Accounting
Black Hills Insurance Agency September 2014 - Present
The Hanover Insurance Group July 2012 - August 2014
The Hanover Insurance Group June 2009 - July 2012
Cornell University's Exectutive Education Office September 2008 - March 2009
Cornell Center for Technology Enterprise and Commercialization July 2008 - August 2008
Sirius Satellite Radio June 2008 - July 2008
Skills
Underwriting, Marketing, Insurance, Finance, Financial Analysis, Property & Casualty..., Risk Management, Data Analysis, Analysis, Microsoft Excel, Access, Business Analysis, Analytics, Commercial Insurance, Strategic Planning, Leadership
Education
The Institutes 2009 — 2012
Associate in Commercial Underwriting (AU); Associate in General Insurance (AINS)
Cornell University 2006 — 2009
Bachelor of Science, Applied Economics and Management
The Hanover Insurance Group June 2015 - Present
St. Josep Obrer October 2014 - May 2015
Skills
Spanish Teaching, Research, Business Analysis, Leadership, Microsoft Word, Foreign Languages, Public Speaking, Customer Service, Microsoft Excel, Spanish
Education
College of the Holy Cross 2012 — 2016
Bachelor’s Degree, Economics; Spanish
Universitat de les Illes Balears 2014 — 2015
Bachelor’s Degree, Economics; Spanish
The Hanover Insurance Group April 2015 - Present
The Hanover Insurance Group December 2013 - Present
Office Team & SNI Companies June 2013 - November 2013
Worcester County District Attorney's Office March 2013 - May 2013
College of the Holy Cross May 2011 - May 2013
U.S. Department of State May 2012 - August 2012
Dunkin Donuts February 2008 - May 2012
US Probation Office June 2011 - August 2011
Skills
Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Outlook, Social Media, English, Time Management, Event Planning, Data Entry, Windows, Editing, Social Networking, Leadership, Team Leadership, Facebook
Education
College of the Holy Cross 2010 — 2013
BA, Anthropology, 3.2
Quinnipiac University 2009 — 2011
None, Legal Studies, 3.8
Cathedral High School 2005 — 2009
HS Diploma, 3.6
Nationwide August 2014 - Present
Burns & Wilcox April 2013 - July 2014
The Hanover Insurance Group May 2005 - April 2013
Progressive Insurance July 2000 - May 2005
Progressive Insurance June 1996 - July 2000
Progressive Insurance August 1995 - June 1996
Progressive Insurance December 1993 - August 1995
Progressive Insurance March 1991 - December 1993
Skills
Insurance, Sales, Sales Management, Employee Benefits, Management, Analysis, Forecasting, Coaching, Consultative Selling..., Leadership, Development &..., Creative Market..., Presentations, Prospecting for New..., Relationship Management, Strategic Consulting, Team Building, Territory..., Performance Management, Process Improvement, Umbrella Insurance, Property & Casualty..., Customer Service, Underwriting, Casualty, Commercial Insurance, Commercial Lines, General Insurance, Legal Liability, Liability, Cold Calling, Professional Liability, D&O, Brokers, Claim, Recruiting, Marketing, Casualty Insurance
Education
Cleveland State University
Bachelor of Business Administration (BBA), Mangement and Labor
Hondros College
Licensed Insurance Agent, Property and Casualty Insurance
The Institues
Pursuing additional education in both Commercial and Personal Lines Insurance, Currently pursuing
Walsh College
Associate's degree, Associate in Surplus Lines Insurance - ASLI, Currently pursuing 2014
Fallon Health September 2013 - Present
Fallon Health September 2012 - September 2013
Fallon Health May 2011 - September 2012
The Hanover Insurance Group June 2008 - September 2009
Skills
Insurance, Property & Casualty..., General Insurance, Health Insurance, Customer Service, Medicare Advantage, Health Education, Communication, Customer Retention, Problem Solving, Multi Tasking, Writing, Persuasiveness, Friendly Personality, Recruiting, Prioritize Workload, Written & Oral..., Microsoft Office, Marketing, Sales Presentations, Relationship Marketing, Building Strong..., Medicaid Managed Care, Community Outreach, Medicare, Medicaid, Long-term Care, Elder Care, Social Networking
Education
College of the Holy Cross 2004 — 2008
Bachelor of Arts (BA), Psychology
Hudsonville High School 2000 — 2004
Honors Diploma
Boston Heart Diagnostics March 2014 - Present
MME 2006 - 2011
The Hanover Insurance Group October 2005 - May 2006
The Hanover Insurance Group December 2002 - October 2005
The Hanover Insurance Group July 2001 - December 2002
Skills
Microsoft Office, Great Plains Software, Attention To Detail, Accounts Payable, Billing, Accounts Receivable, Outlook, Account Reconciliation, Journal Entries, Process Improvement, Data Entry, Customer Service, Quality Assurance, Pivot Tables, Adjustments, Invoicing, Cash Applications, Oil & Gas Industry, Billing Process, Cash Receipts, Billing Systems, Customer Satisfaction, Organization, Property & Casualty..., Variable Annuities, Fixed Annuities, Cash Posting, ACH, User Acceptance Testing
Education
Community College of Rhode Island
North Kingstown High School, Rhode Island
The Hanover Insurance Group September 2015 - Present
OHM Advisors September 2014 - September 2015
Bricks Fitness Studio May 2014 - August 2014
Lakeshore TolTest Corporation February 2011 - October 2013
Cleary University December 2009 - February 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Proposal Writing, Editing, Outlook, Teamwork, Sales, Higher Education, Resume Writing, Surety Bonds, Formatting Documents, Proposal Support, Business Development..., Bid Bonds, InDesign, Trade Shows, Writing, Construction Management, Engineering, Business Development, Event Planning, Leadership, Training
Education
Cleary University 2009 — 2016
Currently Enrolled, Business Development
Cleary University 2009 — 2012
Associate's degree, Business Administration
Hartland High School
The Hanover Insurance Group June 2014 - Present
Worcester Regional Research Bureau June 2013 - August 2013
Skills
Economics, Statistics, Data Analysis, Research, Microsoft Excel, Public Speaking, Leadership, Customer Service
Education
College of the Holy Cross 2010 — 2014
Bachelor of Arts (B.A.), Economics
Catholic Memorial High School 2006 — 2010
Columbia University, Office of the President June 2015 - Present
Columbia University, Office of the President February 2014 - June 2015
Columbia University, Office of the President March 2013 - February 2014
Columbia University, Office of Residential Programs August 2012 - May 2013
Harvard College June 2011 - July 2012
The Hanover Insurance Group June 2010 - June 2011
Skills
Research, Public Speaking, Training, Data Analysis, Project Management, Organization, Documentation Practices, Budgets, Recruiting, Program Management, Human Resources, Policy, Higher Education, Event Planning, Management
Education
Teachers College, Columbia University 2012 — 2013
Master of Arts (M.A.), Higher and Postsecondary Education
Cornell University 2006 — 2010
Bachelor of Arts (B.A.), History
Concentric Energy Advisors January 2014 - Present
Concentric Energy Advisors January 2013 - January 2014
Concentric Energy Advisors July 2011 - January 2013
The Hanover Insurance Group June 2010 - August 2010
Education
College of the Holy Cross 2007 — 2011
Bachelor's degree, Mathematics, Italian Studies
Duxbury High School 2003 — 2007
High School Diploma
Priest Promotions August 2010 - Present
Indiana Insurance December 2004 - September 2012
The Hanover Insurance Group August 1999 - November 2004
The Hanover Insurance Group 1999 - 2001
HBOC March 1990 - June 1997
Skills
Property & Casualty..., Insurance, Commercial Insurance, Commercial Lines, Workers Compensation, Underwriting, Umbrella Insurance, General Insurance, Legal Liability, Casualty, Professional Liability, Small Business, Liability, Claims Management, Claim, Casualty Insurance, Marketing Communications
Education
College of DuPage 1976 — 1978
Associate's degree, Business Administration and Management, General
General Motors November 2012 - Present
The Hanover Insurance Group March 2004 - October 2012
U.S Army Military Police Corp 1995 - 2003
Skills
Eloqua Administrator, salesforce.com, Eloqua Master, Digital Marketing, Eloqua RLC Master, Certified Business..., Hyperion Reports, Business Objects, Business Analysis, Process Improvement, Analysis, Project Management, Microsoft Excel, Leadership, Training, Management, Strategic Planning
Education
Cleary University 2006 — 2010
Bachelors Degree, Business Administration, Management and Operations
The Hanover Insurance Group December 2013 - Present
Gallery Collision Center July 2010 - November 2013
Ocean State Auto Auction March 2010 - July 2010
Fiore Volkswagon April 2008 - March 2010
Skills
Massachusetts Licensed..., Vehicles, Parts, Automotive, Microsoft Office, Microsoft Excel, Lean Manufacturing, Customer Service, Strategic Planning, Negotiation, Product Development, Project Management, Continuous Improvement, Process Improvement, Insurance, Sales Management
Education
New England Institute of Technology 2005 — 2008
Associate's degree, Collision Repair Technology
Community College of Rhode Island 2004 — 2005
Associate of Arts (AA), General Studies
Analysis Group February 2014 - Present
Concentric Energy Advisors June 2012 - January 2014
Sun Life Financial June 2011 - August 2011
The Hanover Insurance Group June 2010 - August 2010
Westborough Country Club April 2009 - August 2009
Dunkin Donuts June 2006 - August 2008
Skills
Data Processing, Microsoft Excel, SAS Programming, SQL, Financial Modeling, Valuation, DCF Analysis, CAPM Analysis, Microsoft Access, PowerPoint, Statistical Analysis, Econometrics, Economic Theory, Game Theory, Corporate Finance, Energy Regulation, Demand Forecasting
Education
College of the Holy Cross 2008 — 2012
Bachelor of Arts (BA), cum laude, Economics and Mathematics, 3.67
GEICO July 2015 - Present
GEICO May 2014 - Present
GEICO April 2013 - May 2014
Fulbright Commission 2012 - 2012
The Hanover Insurance Group June 2010 - August 2010
Skills
Teaching, Tutoring, Microsoft Office, Research, PowerPoint, Microsoft Excel, Spanish, Social Media, Microsoft Word, Data Analysis
Education
College of the Holy Cross 2007 — 2011
Bachelor of Arts (B.A.), Mathematics
Pontificia Universidad Católica del Perú 2009 — 2009
Study Abroad, Spanish Language and Literature
The Hanover Insurance Group June 2014 - Present
The Hanover Insurance Group June 2013 - August 2013
Holy Cross Economics Department June 2012 - August 2012
Skills
Research, Data Analysis, Stata, Economics, Mathematics, Matlab, Eviews, Econometrics, Statistics, Property & Casualty..., Corporate Finance, Microsoft Office, Hyperion Planning, P&L Analysis, Visual Basic
Education
College of the Holy Cross 2010 — 2014
Bachelor of Arts (BA), Economics and Mathematics, 3.6 GPA
Hudson High School
The Hanover Insurance Group April 2014 - Present
The Hanover Insurance Group March 2013 - March 2014
The Hanover Insurance Group June 2012 - February 2013
Cornell University August 2008 - June 2012
The Hanover Insurance Group June 2011 - August 2011
Skills
PowerPoint, Spanish, Microsoft Excel, Microsoft Office, Microsoft Word, Research, Economics, Social Media, Public Speaking, Time Management, Data Analysis, Analysis, Teamwork, Customer Service, Human Resources, Leadership, Project Management, Access, Training, Statistics, Editing, Change Management, Social Networking, Business Strategy, Management, Marketing, Deferred Compensation, Event Planning, Process Improvement, Market Research
Education
Cornell University 2008 — 2012
Bachelor of Arts (B.A.), Economics, International Relations, Spanish
Universidad de Buenos Aires 2010 — 2010
Billerica Memorial High School 2004 — 2008
State Street July 2015 - Present
The Hanover Insurance Group April 2015 - July 2015
The Hanover Insurance Group April 2014 - March 2015
The Hanover Insurance Group June 2012 - March 2014
The Hanover Insurance Group June 2011 - August 2011
International Business-Government Counsellors, Inc. August 2010 - November 2010
Skills
Data Analysis, Marketing, Research, Analytics, Economics, Microsoft Excel, PowerPoint, Leadership, Business Analysis, Microsoft Word, Stata, Eviews, Statistics, Econometrics, Economic Research, PowerPivot, Finance, Financial Analysis, Microsoft Office, Public Speaking, Analysis, Market Research
Education
College of the Holy Cross 2008 — 2012
Bachelor of Arts (B.A.), Mathematics and Economics
The Hanover Insurance Group January 2014 - Present
Harleysville Insurance April 2013 - January 2014
Travelers Insurance August 2006 - July 2012
The Hanover Insurance Group September 1989 - August 2006
Skills
Negotiation, Customer Service, Goal Oriented, Litigation, Property & Casualty..., Analysis, Claim, Adjustments, Microsoft Office, Independent, Mentoring, Teamwork, Highly Adaptable, Claims, Adjusting, Investigations, Priority Management, Highly motivated..., Pay Close Attention to..., Integrity, Initiative, Dependable, Oral & Written..., Exceeding Targets, Commercial Lines, Property Damage, Liability Analysis, Liability, Claims Management, Claim Investigation, Legal Liability, Commercial Insurance
Education
College of the Holy Cross
Bachelor of Arts (B.A.), Economics
The Hanover Insurance Group June 2015 - Present
College of the Holy Cross Alumni Fund Office September 2013 - May 2015
College of the Holy Cross Alumni Fund Office October 2012 - May 2015
The Hanover Insurance Group June 2014 - August 2014
Michael Page June 2013 - August 2013
Dr. Arthur F. Sullivan Middle School October 2012 - April 2013
Skills
Microsoft Excel, Microsoft Office, Social Media, Banking, PowerPoint, Microsoft Word, Research, Recruiting, Data Analysis, Teamwork, Public Speaking, Analysis, Economics, Market Research, Leadership
Education
College of the Holy Cross 2011 — 2015
Bachelor’s Degree, Economics, Art History, Asian Studies
Regis High School 2007 — 2011
Selective Insurance April 2012 - Present
The Hanover Insurance Group August 2007 - February 2012
Firemans Fund Insurance Company February 2005 - July 2007
The Hartford 2000 - 2005
Skills
Inland Marine, Microsoft Office, Program Management, Underwriting, Customer Service, Transportation, Planning, Policy, Project Planning, Insurance, Reinsurance, Management, Risk Management, Training, Claim, Commercial Insurance, Property & Casualty..., Marketing, Sales, Brokers, New Business Development
Education
Coastal Carolina University 1997 — 2000
BA, Business, Management, Marketing, and Related Support Services
Coker College 1993 — 1994
CIT July 2012 - Present
The Hanover Insurance Group August 2006 - July 2012
US Trust May 2002 - March 2006
Morgan Stanley May 1989 - May 2002
Skills
Employee Benefits, Succession Planning, Deferred Compensation, Talent Management, Performance Management, Employee Relations, Employee Engagement, Workforce Planning, HRIS, Onboarding, Talent Acquisition, Benefits Administration, Human Resources, Executive Pay, Organizational..., Organizational Design, Personnel Management, Recruiting, Workers Compensation, Organizational..., Labor Relations, College Recruiting, HR Policies, HR Consulting
Education
Columbia Business School 1997 — 1999
MBA, Finance/Accounting
Cornell University 1985 — 1989
BS, Industrial and Labor Relations
TJX January 2013 - Present
MA Department of Elementary and Secondary Education September 2011 - December 2012
Dunkin' Donuts National DCP, LLC February 2011 - August 2011
The Hanover Insurance Group April 2009 - December 2010
Upromise, Inc. January 2007 - January 2009
BJ's Wholesale Club February 2003 - December 2006
Be Free 1999 - 2002
Keane 1995 - 1999
Versyss, Inc 1988 - 1993
Skills
Business Analysis, Visio, SDLC, Software Project..., Program Management, Vendor Management, Requirements Analysis, Agile Methodologies, Management, Business Process, PMP, Requirements Gathering, Process Improvement, IT Strategy, Software Documentation, Cross-functional Team..., Ice Hockey, SharePoint, Project Management, Integration, Data Warehousing, Leadership, PMO
Education
College of the Holy Cross 1983 — 1987
BA, Physics
Nationwide Insurance July 2010 - Present
The Hanover Insurance Group January 2009 - August 2010
Hanover Insurance May 2005 - December 2008
Fleet Credit Card Services 2003 - 2005
Bank One 1998 - 2002
Signet Bank 1994 - 1997
McKinsey & Company 1990 - 1994
Chase Manhattan Corporation 1983 - 1988
Education
University of Virginia Darden School of Business 1988 — 1990
Columbia College (NY) 1978 — 1983
BA, Economics
The Hanover Insurance Group April 2015 - Present
The Hartford August 2013 - Present
The Hartford 2011 - 2013
The Hartford 2009 - 2011
The Hartford 2008 - 2009
The Hartford January 2008 - 2008
InSearch Worldwide 2007 - 2008
Comix 2005 - 2007
InSearch Worldwide 1999 - 2005
Skills
Talent Acquisition, Screening, Sourcing, Management, Executive Search, Applicant Tracking..., Technical Recruiting, Financial Services, Recruiting, Benefits Negotiation, Succession Planning, Talent Management, Building Relationships, Onboarding, Employee Benefits, College Recruiting, Internet Recruiting, Leadership
Education
Clemson University 1991 — 1995
Bachelor of Science, Management
Massachusetts Convention Center Authority November 2010 - Present
Staples Inc August 2006 - February 2009
Health Management Resources November 2003 - August 2006
HR Integration Systems August 1999 - November 2003
Biz2Net October 1998 - August 1999
Digital Corporation April 1998 - October 1998
Fidelity Investments December 1996 - October 1997
Fidelity Investments April 1996 - December 1996
The Hanover Insurance Group August 1995 - April 1996
The Dodge Group August 1993 - August 1995
Skills
.net, Microsoft SQL Server, Databases, XML, SDLC, ASP.NET, JavaScript, Unix, Java, Oracle, HTML, Visual Basic, Web Applications, Access, Crystal Reports, DB2, Web Development
Education
New Horizons 2010 — 2010
MCTS, ASP.NET & ADO.NET
Framingham State College 1985 — 1995
Bachelor's degree, Computer Science
Colorado Mesa University 1982 — 1984
Framingham State University
Degree: Bachelor of Science, Computer Science
The Hanover Insurance Group April 2014 - Present
CNA Insurance December 2009 - April 2014
HPIC April 2006 - December 2009
CNA March 2005 - April 2006
Employers Reinsurance Corp December 2002 - March 2005
The Reciprocal Group 1998 - 2002
Skills
Professional Liability, Insurance, Underwriting, Excess, Hospitals, Umbrella, Umbrella Insurance, Healthcare, Commercial Insurance, Long-term Care, Health Insurance, Brokers, Risk Management, Legal Liability, Workers Compensation, Captives, Property & Casualty..., Liability, Casualty, Commercial Lines, Casualty Insurance
Education
Columbia Southern University 2004 — 2009
BS, Business
Doeren Mayhew April 2015 - Present
Mason-McBride October 2014 - April 2015
ColburnColburn August 2012 - September 2014
The Hanover Insurance Group February 2010 - August 2012
Weiss Insurance Agenceis December 2007 - November 2009
The Plexus Groupe February 2002 - November 2007
Aon October 2000 - February 2002
State Farm Agent May 1999 - October 2000
Skills
Insurance, Underwriting, Commercial Insurance, Commercial Lines, Property & Casualty..., Legal Liability, Casualty, Brokers, Customer Service, Workers Compensation, General Insurance, Liability, Inland Marine, Professional Liability, Employment Practices..., D&O, PowerPoint, Health Insurance, Salesforce.com, Microsoft Word, Claim, Benefits Administration, Disability Insurance, Excess, Umbrella Insurance, Life Insurance, Reinsurance, Directors & Officers..., Term Life Insurance, Claims Management, Casualty Insurance
Education
Cornell College 1994 — 1998
Bachelor of Arts (BA), Psychology/Music Performance
Kaneland High School 1990 — 1994
CodeGuard January 2015 - Present
AIM Systems, Inc. December 2014 - January 2015
Infinity Insurance June 2012 - August 2014
The Hanover Insurance Group January 2011 - June 2012
Hanover Insurance April 2009 - December 2010
Hill/Macdonald, LLC June 2008 - February 2009
Bowditch & Dewey, LLP June 2006 - July 2007
Moore Ingram Johnson & Steele May 2005 - July 2005
Skills
Ruby on Rails, HTML, CSS, Github, Web Applications, Ruby, APIs, Bootstrap, AngularJS, JavaScript, Property & Casualty..., Customer Service, Insurance, Microsoft Excel, Leadership, Management, Microsoft Office, Microsoft Word
Education
Tech Talent South 2014 — 2014
Code Immersion Program
College of the Holy Cross 2004 — 2008
BA, Classics
The Hanover Insurance Group October 2005 - Present
Skills
Property & Casualty..., Claim
Education
Curry College 2000 — 2004
Hanover Insurance June 1995 - Present
The Hanover Insurance Group 1995 - Present
Skills
SQL, Oracle, Systems Analysis, SDLC, Microsoft SQL Server, Informatica, DB2, Software Development, Business Objects, Business Intelligence, Data Warehousing, Programming, Relational Databases, Enterprise Architecture, Analytics, Unix, PL/SQL, Databases, XML, Toad, ETL, Data Quality, Business Requirements, Integration, Data Analysis, Insurance, Visio, SharePoint, Access, SOA, Database Design, Unix Shell Scripting, Software Documentation, Solution Architecture, COBOL, Requirements Gathering, Erwin, Websphere, Software Project..., Data Warehouse..., Data Integration, Data Modeling, Requirements Analysis
Education
College of the Holy Cross 1991 — 1995
Bachelor of Arts (B.A.), Mathematics
Central High 1987 — 1991
RMG 2011 - Present
The Hanover Insurance Group September 2010 - Present
Worcester Local First 2008 - 2008
Skills
Financial Analysis, Microsoft Excel, Accounting, Financial Reporting, Risk Management, Insurance, Access
Education
College of the Holy Cross 2006 — 2010
b.a., Economics/ Pre-Med
Nashoba Regional School District May 2009 - Present
The Hanover Insurance Group November 1991 - May 2001
Plymouth Rock Assurance June 1990 - November 1991
Skills
Healthcare, Public Speaking, Teacher Training, PowerPoint, Microsoft Word, Coaching, Child Development, Developmental..., Assistive Technology, Speech, Microsoft Office, Down Syndrome
Education
Worcester State University 2005 — 2009
M.S., Speech-Language Pathology
College of the Holy Cross 1986 — 1990
B.A., Psychology
Arlington High School 1982 — 1986
The Hanover Insurance Group 1981 - Present
Hanover Insurance 1981 - Present
The Hanover Insurance Group 1981 - 2009
Skills
Co-chair of the..., Chair of the..., Health Insurance, Legal Liability, Commercial Insurance, Leadership, Litigation, Management, Risk Assessment, Risk Management, Property, Liability, Insurance, Claim, Property, Workers Compensation, Claims Handling, Claims Resolution, Property & Casualty..., Liability Analysis, Insurance Law, Disability Insurance, Strategy, Criminal Investigations, Brokers, Claims Management, Personal Injury
Education
County College of Morris 1971 — 1974
Criminal Justice
The Hanover Insurance Group February 2013 - Present
Firemans Fund Insurance Company May 2010 - February 2013
OneBeacon Insurance February 2007 - May 2010
Chubb Insurance July 2000 - February 2007
Royal Insurance April 1993 - July 2000
Industrial Risk Insurers January 1989 - April 1993
Skills
Fire Protection, Commercial Insurance, Risk Management, Risk Assessment
Education
Cornell University 1977 — 1981
BS, Chemical Engineering
Houston International Insurance Group April 2013 - Present
Travelers Insurance March 2009 - November 2012
The Hanover Insurance Group June 2007 - February 2009
Kingsway America 2007 - 2009
Kingsway America 2007 - 2009
Universal Underwriters Group March 1997 - August 2005
Warrior Insurance Group 1993 - 1997
Skills
Insurance, Workers Compensation, Automobile, General Liability, Umbrella Insurance, Property, Inland Marine, Crime, Criminology, Microsoft Office, Equipment Breakdown, Operations Management, Legal Liability, Reinsurance, Claim, Health Insurance, WBS, Brokers, D&O, Claims Management, Professional Liability, Excess, Employment Practices..., Commercial Insurance, Property & Casualty..., Underwriting, General Insurance, Casualty Insurance, Liability
Education
Keller Graduate School of Management of DeVry University 2001 — 2005
MBA, Business Administration
Western Illinois University 1989 — 1991
Bachelor of Arts, Law Enforcement (Kaskaskia)
College of DuPage 1987 — 1989
AAS, Travel & Tourism
The Hanover Insurance Group July 2009 - September 2012
Chubb Group of Insurance Companies February 1989 - April 2009
Skills
Positive Team Player, Relationship Developer, Sales Presentations, Marketing Communications, Market Research
Education
Thunderbird School of Global Management 1983 — 1983
MIM/MBA, Finance, Insurance
Concordia College 1974 — 1978
B.A., Political Science, Spanish, International Relations, Russian
The Hanover Insurance Group October 2004 - Present
Skills
SDLC, PMP, Software Project..., Process Improvement, Business Analysis, Requirements Analysis, Requirements Gathering, Business Requirements, PMO, Resource Management, MS Project, Business Process..., Project Delivery, Vendor Management
Education
Cleary University 1997 — 1999
Bachelor of Business Administration (BBA), Information Technology
Powers Catholic High School 1977 — 1981
The Hanover Insurance Group February 1989 - Present
United States Navy 1985 - 1989
Skills
Casualty, Premises Liability, Litigation, Claims, Personal Injury, Civil Litigation, Insurance, Litigation Management, Liability, Public Liability, Trials, Insurance Law, Subrogation, Legal Liability, Workers Compensation, Property & Casualty..., Claims Management, Arbitration, Accident, Claim
Education
College of the Holy Cross
A.B., history
Suffolk University Law School
JD, law
Central Mutual Insurance Co September 2015 - Present
The Hanover Insurance Group January 2012 - Present
Hanover Insurance March 2009 - October 2012
The Hanover Insurance Group January 2008 - March 2009
The Hanover Insurance Group June 2006 - January 2008
Skills
Property, Underwriting, Casualty, Umbrella Insurance, Homeowners, Process Improvement, Business Analysis, Call Centers, Insurance, Liability
Education
College of the Holy Cross 2002 — 2006
BA, English
The Hanover Insurance Group March 2012 - Present
The Hanover Insurance Group July 2009 - March 2012
Liberty Mutual Insurance February 2008 - July 2009
Liberty Mutual Insurance February 2007 - February 2008
Liberty Mutual Insurance June 2005 - February 2007
Skills
Strategic Financial..., Financial Analysis, Financial Modeling, Property & Casualty..., Business Analysis, Process Improvement, Finance, Strategic Planning, Business Process..., Analytics, Analysis, Risk Management, Mergers, Business Strategy, Change Management, Strategy, Project Management, Business Planning, Underwriting, Financial Risk, Insurance, Financial Planning
Education
D'Amore-McKim School of Business at Northeastern University 2003 — 2005
MBA, Finance
Villanova University 1996 — 2000
Bachelor of Science Business Administration, Finance
Hanover Insurance 2007 - Present
The Hanover Insurance Group 2001 - 2007
PwC 1996 - 2001
Skills
SDLC, Insurance, Property & Casualty..., Project Life Cycle..., Vendor Management, Relationship Building, Resource Allocation, Optimization Strategies, Employee Recruitment, Development Planning, Technical/Non-Technical..., Staff Instruction, Workplace Planning, Employee Relations, Project & Program..., Contract Negotiations, Issue Resolution, Constructive..., Client Requirements..., Employee Incentives &..., Recruiting, Change Management, Human Resources, Requirements Gathering, Access, Resource Management, SQL, Process Improvement, Business Analysis, Business Requirements, Requirements Analysis, Business Process..., Program Management, SharePoint
Education
Connecticut College
Bachelor of Arts (B.A.)
The Hanover Insurance Group April 2012 - Present
Assurance December 2006 - April 2012
Chubb August 1996 - April 2005
Hanover Insurance Group April 1990 - August 1996
Skills
Associate in Risk..., Associate in Insurance..., Property & Casualty..., Underwriting, Commercial Lines, General Insurance, Liability, Commercial Insurance, Casualty Insurance
Education
College of DuPage
2 years of Undergraduate Classes, Sociology
The Institutes
Associate in Commercial Underwriting, Insurance
PricewaterhouseCoopers August 2012 - Present
Cornell University September 2011 - December 2011
The Hanover Insurance Group June 2011 - August 2011
Education
Cornell University 2008 — 2011
Bachelor of Science (BS), Applied Economics and Management
Hunter College High School 2002 — 2008
Sotheby's August 2015 - Present
Quidley & Company Fine Art July 2015 - August 2015
Creiger Group Fine Art Consulting June 2015 - August 2015
Murphy Kuhnert Art Consulting September 2014 - December 2014
The Hanover Insurance Group July 2012 - August 2014
The Hanover Insurance Group June 2011 - July 2012
Smithsonian Institution June 2010 - August 2010
National Gallery of Art June 2010 - August 2010
The Icing on the Cake May 2007 - June 2007
Skills
Art Business, Art Consulting, Consulting, Art History, Private Collections, Fine Art, Contemporary Art, Art, Museums, Curating, Curatorial Projects, Risk Management, Underwriting, Commercial Insurance, Property & Casualty..., Casualty Insurance, Casualty, Liability, Leadership, Writing
Education
Sotheby's Institute of Art 2015 — 2015
Art Business
Georgetown University 2014 — 2015
Master of Arts (M.A.), Art & Museum Studies
College of the Holy Cross 2007 — 2011
Bachelor of Arts (B.A.), Art History Major, Studio Art Minor
American Institute of Roman Culture 2008 — 2008
Roman Art and Archaeology
Newton Country Day School of the Sacred Heart 2000 — 2007
Fidelity Investments September 2014 - Present
Hewlett-Packard November 2012 - September 2014
ADP August 2010 - November 2012
The Hanover Insurance Group April 2008 - July 2010
Fidelity Investments April 2006 - March 2008
Fidelity Investments August 2005 - March 2006
Fidelity Investments July 2003 - July 2005
Fidelity Investments December 2002 - June 2003
Skills
Requirements Analysis, Project Management, Process Improvement, Risk Management, Product Management, PMP, PMO, Management, Business Analysis, Leadership, Business Process, Project Planning, Business Development, Testing, Vendor Management, Requirements Gathering, SDLC, Budgets, Resource Management, Business Process..., Human Resources, Data Warehousing, Program Management, Project Portfolio..., Software Project..., Software Documentation, Talent Management, Outsourcing, Change Management, Business Intelligence, CRM, IT Strategy, Agile Methodologies, Financial Services, Consulting, Customer Service, Information Technology
Education
Curry College 1995 — 1999
Bachelor Arts, Business Management, Criminal Justice
Markel Corporation March 2015 - Present
Frankenmuth Insurance July 2012 - March 2015
Nationwide Insurance November 2010 - July 2012
The Hanover Insurance Group November 2007 - October 2010
Allied Insurance January 2004 - November 2007
Skills
Underwriting, Property & Casualty..., Leadership, Risk Analysis, Training, Staff Supervision, Data Analysis, Portfolio Management, Project Management, Staff Development, Umbrella Insurance, Microsoft Office, Managing Processes, Data Presentation, Employee Engagement, Customer Oriented, Microsoft Excel, Managing Workflow, Business Objects, Operating Budgets, Performance Reviews, Vendor Contracts, Staff Management, Team Building, Leadership Development, Strategic Leadership, Benefit Cost Analysis, Business Impact Analysis, Business Process..., Behavioral Interviewing, Competitive Analysis, Operations Management, Team Leadership, Risk Management, Inland Marine, Analytics, Compliance, Interviews, Auditing, Change Management
Education
Concordia University-Ann Arbor 2014 — 2016
Master of Science (MS), Organizational Leadership
Olivet College 1999 — 2003
B.A, Economics
Hanover Insurance Group May 1990 - Present
The Hanover Insurance Group May 1990 - November 2009
Aetna Property & Casualty February 1988 - April 1990
Skills
Insurance, Insurance Claims, General Liability, Premises Liability, Claims Management, Liability, Property & Casualty..., Claims, Commercial Insurance, Casualty, Claim, Quality Auditing, Claim Investigation, Litigation Management, Workers Compensation, Public Liability, General Insurance, Legal Liability, Commercial Lines, Claims Resolution, Casualty Insurance
Education
College of the Holy Cross 1973 — 1977
BA
CIC designation
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group January 2013 - December 2014
Enterprise Rent-A-Car October 2007 - December 2012
Southbridge Savings Bank June 2006 - October 2007
College of St. Joseph in Vermont May 2003 - May 2006
Skills
Sales Management, Customer Service, Marketing, Microsoft Office, PowerPoint, Microsoft Excel, Public Relations, Public Speaking, New Business Development, Negotiation, Budgets, Microsoft Word
Education
College of St. Joseph 1999 — 2003
Bachelor of Arts, Communications
St. John's High School 1996 — 1999
General
Plunkett Cooney September 2014 - Present
Secrest Wardle September 2013 - Present
State Farm Insurance November 2011 - Present
State Farm Insurance February 2008 - October 2011
State Farm Insurance May 2002 - February 2008
The Hanover Insurance Group October 2000 - May 2002
Allstate March 1995 - October 2000
Skills
Claims, Insurance, Outlook, Customer Service, Word, Excel, Typing, Microsoft Word, Machine Transcription, Employee Benefits, Microsoft Excel, Claim, Training, Software Documentation, Administration, Telephone Skills, Time Management, Legal Writing, Liability
Education
Cornerstone University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Cornerstone University 2008 — 2010
Associate of Science (AS), Business Administration and Management, General, A
The Hanover Insurance Group April 2008 - Present
Education
Cornerstone University 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Grand Valley State University 2004 — 2008
Bachelor's of Science, Economics/Statistics
The Hanover Insurance Group June 2014 - Present
9 Town Transit June 2013 - August 2013
Subway June 2012 - August 2012
Yale Pediatric Endocrinology June 2011 - August 2011
Education
College of the Holy Cross 2010 — 2014
Bachelor of Arts (B.A.), Mathematics
Safety Insurance Company January 2008 - Present
Safety Insurance 2008 - 2014
The Hanover Insurance Group 1993 - 2008
Education
Curry College
Bachelor's degree, Business Administration and Management, General
Liberty Mutual Insurance April 2014 - Present
The Hanover Insurance Group June 2011 - April 2014
Education
Cornell University 2007 — 2011
Bachelor of Arts (B.A.), Statistics
Lyon & Billard Lumber Company July 2014 - Present
The Hanover Insurance Group October 2011 - July 2012
The Hanover Insurance Group 2011 - 2012
Engle Martin & Associates October 2009 - October 2011
Skills
Contract Negotiation, Interviews, Quality Assurance, Insurance, Claim, Liability, Property & Casualty..., Claims Management, Property Damage, Underwriting, Customer Service, General Insurance, Commercial Insurance
Education
Avon Old Farms
HS degree
Curry College
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
The Hanover Insurance Group May 1983 - October 1996
Allmerica Financial 1960 - 1996
Education
College of the Holy Cross 1955 — 1959
Bachelor's degree, Economics and Accounting
The Hanover Insurance Group May 2012 - June 2015
The Hanover Insurance Group 2008 - 2012
Liberty Mutual Insurance 2007 - 2008
Arbella Insurance Group 2000 - 2007
The Covenant Group 1995 - 2000
The Main Street America Group 1990 - 1995
Skills
Leadership, Product Knowledge, Interpersonal Skills, Effective Communication, Team Building, Strategic Planning, Customer Focused, Project Management, Analysis, Agent Focused, Negotiation, Driving Results, Product Development, Value Selling, Cross-functional Team..., Product Management, Marketing, Customer Service, Coaching
Education
Colgate University
Bachelor’s Degree, Concentration in Economics and Pyschology
Rensselaer Polytechnic Institute
Master of Business Administration (M.B.A.), Concentration in Financial Services