The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
The Hanover Insurance Group January 2011 - Present
Nationwide Insurance June 2009 - January 2011
Nichols & Eberth July 2007 - June 2009
Hertz Schram, PC May 2004 - July 2007
James Howard Turner, P.C. May 2003 - May 2004
Oakland County Circuit Court September 2001 - May 2003
Skills
Civil Litigation, Personal Injury, Litigation, Trial Practice, Arbitration, Westlaw, Commercial Litigation, Product Liability, Courts, Legal Research, Wrongful Death, Workers Compensation, Trials, Public Liability, Personal Injury..., Insurance Law, Medical Malpractice, Appeals, Claim, Criminal Law, Legal Writing, Litigation Management, Mediation, Torts
Education
Michigan State University College of Law 1996 — 2000
Doctor of Law (J.D.)
Michigan State University 1987 — 1991
Bachelor of Arts (B.A.), Broadcast Journalism
Michigan State University
The Hanover Insurance Group November 2012 - Present
The Hanover Insurance Group September 2011 - Present
Zurich Financial Services November 2009 - August 2011
Global Corporate and Specialty Subsidiary of Allianz May 2008 - August 2009
Allianz 2002 - August 2009
Global Corporate and Specialty Subsidiary of Allianz September 2006 - May 2008
Global Risk US, Subsidiary of Allianz May 2005 - August 2006
Global Risk US, Subsidiary of Allianz December 2002 - May 2005
Aon Corporation May 2001 - December 2002
Aon 2001 - 2002
Skills
Risk Management
Education
The University of Chicago Booth School of Business 2009 — 2011
MBA, Finance & Strategy
Michigan State University - The Eli Broad College of Business 1995 — 1999
Bachelor, Finance and Business Management
The Hanover Insurance Group April 2014 - Present
The Hanover Insurance Group May 2013 - April 2014
The Hanover Insurance Group April 2011 - April 2013
The Hanover Insurance Group April 2010 - April 2011
Secure Investors Group Insurance Agency December 2008 - May 2010
Skills
Access, Microsoft Excel, Hyperion Interactive..., Business Objects, Business Strategy, Property & Casualty..., Umbrella Insurance, Insurance Law, Sales Operations, Project Management, Underwriting, Call Centers, Salesforce.com, Analysis, Insurance, Customer Service, General Insurance, Leadership, Management, Process Improvement, Sales, Training
Education
Michigan State University 2004 — 2008
Bachelor of Arts, Economics
The Hanover Insurance Group July 2013 - Present
Liberty Mutual May 2010 - July 2013
Travelers January 1980 - April 2010
Skills
Property & Casualty..., Commercial Insurance, Commercial Lines, Insurance, Casualty, Excess, Liability, Professional Liability, D&O, General Insurance, Umbrella Insurance, Workers Compensation, Legal Liability, Employment Practices..., Reinsurance, Underwriting, Brokers, Inland Marine, Sales
Education
Middle Tennessee State University 1974 — 1978
Bachelor of Science, Consumer Science & Marketing
CPCU and CIC
Bachelor of Science, Consumer Science & Marketing
The Hanover Insurance Group April 2015 - Present
The Hanover Insurance Group June 2010 - April 2015
Northwestern Mutual September 2009 - January 2011
Skills
Insurance, Property & Casualty..., Underwriting, Commercial Insurance, Workers Compensation, Disability Insurance, Risk Management, General Insurance, Financial Analysis, Liability, Microsoft Excel, Customer Service, Life Insurance
Education
Michigan State University - The Eli Broad Graduate School of Management 2006 — 2010
Bachelors of Marketing, Marketing, Sales, Finance
FHC 2002 — 2006
The Hanover Insurance Group January 2012 - Present
The Hanover Insurance Group September 2010 - January 2012
Nationwide Insurance August 2006 - September 2010
Skills
Property & Casualty..., Xactimate, Estimating, Coaching Baseball, Customer Service, Team Management, Casualty, Casualty Insurance, Claim, Claims Management, General Insurance, Property Damage, Claim Investigation, Professional Liability, Underwriting
Education
Middle Tennessee State University
Bachelor's degree, Finance and Insurance
The Hanover Insurance Group February 2013 - Present
The Hanover Insurance Group January 2012 - January 2013
The Hartford March 2011 - January 2012
The Hartford December 2009 - March 2011
The Hartford Insurance Group June 2004 - December 2009
Travelers Insurance 2002 - 2004
Skills
New Business Development, Underwriting, Property & Casualty..., Marketing, Sales, Management, Strategy, Brokers, Commercial Insurance, Insurance, Commercial Lines, Legal Liability, Professional Liability, Casualty, General Insurance, Liability, Workers Compensation
Education
Michigan State University 1985 — 1988
TGS Inc. March 2014 - Present
Alliantie Technical Group, Inc. March 2014 - Present
CDW April 2012 - February 2014
Tempest Investments LLC August 2010 - April 2012
The Hanover Insurance Group June 2011 - August 2011
Skills
Accounting, Analysis, Sales, Partner Management, New Business Development, Microsoft Excel, Access, Finance, Market Research, Selling, Salesforce.com, Advertising, Management, Project Management, Account Management
Education
Michigan State University 2009 — 2011
Bachelors, Accounting
Grayslake North High School 2005 — 2009
High School Diploma, General Education
The Hanover Insurance Group April 2015 - Present
Boston Celtics May 2011 - Present
The Hanover Insurance Group September 2012 - April 2015
The Hanover Insurance Group September 2010 - September 2012
Boston Celtics November 2007 - May 2011
The Hanover Insurance Group March 2009 - September 2010
Axon Communications September 2007 - February 2008
Skills
Underwriting, Customer Service, Outlook, Insurance, Risk Management, Access, Training, Analysis, Program Management, Troubleshooting, Editing, Microsoft Excel, Leadership, Coaching, PowerPoint, Microsoft Word, Microsoft Office, Process Improvement, Sales, Property & Casualty..., Management, Social Media
Education
Merrimack College 2003 — 2007
BA, Communication Studies
Sculpted a body by design January 2011 - Present
24 Hour Fitness January 2010 - November 2010
Chubb Insurance 1999 - 2009
Chubb Insurance 1995 - 1999
Atlantic Mutual Companies 1988 - 1995
The Hanover Insurance Group 1983 - 1988
Saints Peter and Paul Elementary School 1982 - 1983
Skills
Personal Training, Fitness, Fitness Training, Core Strength, Wellness Coaching, Wellness, Lifestyle Coaching, Lifestyle, Wellbeing, Small Business, Coaching, Health, Supplements, Motivational Speaking, Personal Development, Strength Training
Education
Marywood University 1978 — 1982
BS, Elementary Education/Early Childhood Education
Lighthouse Group September 2015 - Present
The Hanover Insurance Group February 2015 - September 2015
Lighthouse Group August 2013 - February 2015
The Hanover Insurance Group January 2012 - August 2013
The Hanover Insurance Group May 2010 - January 2012
Skills
Salesforce.com, Insurance, Property & Casualty..., Underwriting, New Business Development, Sales Operations, Selling, Direct Sales, Management, Cold Calling, Time Management, Customer Retention, Sales Management, Building Relationships, Customer Service, Sales, Commercial Insurance, Leadership, General Insurance
Education
Michigan State University 2006 — 2010
Bachelor of Arts (B.A.), Marketing
Currently a stay at home mother March 2009 - Present
Anne Penman Laser Therapy July 2005 - March 2009
The Hanover Insurance Group May 2003 - July 2005
AIG October 2001 - May 2003
AIG March 2000 - October 2001
AIG July 1999 - March 2000
AIG March 1999 - July 1999
ASU Group September 1998 - March 1999
Allstate November 1989 - September 1998
Skills
Insurance, Property & Casualty..., Claim, Litigation, Personal Injury, Investigation, Negotiation, General Insurance, Workers Compensation
Education
Michigan State University 1991 — 1995
Bachelor's degree, Animal Sciences
Oakland Community College
Starting in January I will be enrolled in the Paralegal post-bachelors certification program
The Hanover Insurance Group June 2015 - Present
The Hanover Insurance Group April 2013 - June 2015
The Hanover Insurance Group June 2011 - April 2013
Muchmore Harrington Smalley & Associates August 2008 - May 2011
LaVoy & Zagorski, P.C. August 2006 - August 2008
Skills
Premium Auditing, Insurance, Underwriting, Commercial Insurance, Customer Service, Microsoft Excel, Microsoft Office, Event Planning, PowerPoint, Microsoft Word, Pivot Tables, Financial Analysis, Public Speaking, Workers Compensation, Finance, Sales, Data Analysis, Fundraising, Process Improvement, Analysis, Leadership, Risk Management, Management, Salesforce.com, Operations Management, Access, Property & Casualty..., Analytics, Business Analysis
Education
Michigan State University 2007 — 2011
Bachelor of Arts, Finance
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group April 2012 - January 2015
The Hanover Insurance Group June 2010 - April 2012
Michigan State University May 2008 - May 2010
Michigan State University August 2007 - December 2009
General Motors May 2008 - August 2008
Michigan State University August 2006 - May 2008
City of Plymouth, Michigan May 2007 - August 2007
Skills
Process Improvement, Project Management, Leadership, Analysis, Customer Service, Time Management, Microsoft Office, Public Speaking, Organization, Team Leadership, Business Analysis, Management, Microsoft Excel, Employee Training
Education
Michigan State University 2006 — 2010
Bachelor of Arts, Human Resource Management and Psychology
University of Waikato 2009 — 2009
Business
The Hanover Insurance Group January 2014 - Present
The Hanover Insurance Group April 2013 - December 2013
The Hanover Insurance Group June 2012 - April 2013
The Hanover Insurance Group June 2011 - June 2012
Commonwealth Bank March 2011 - June 2011
State of Michigan July 2008 - February 2011
Main street Pizza 2006 - 2008
Skills
Microsoft Excel, Social Networking, Financial Analysis, Salesforce.com, Access, Business Objects, Microsoft Word, Sales Process, Organization, Volunteering, College Recruiting, Insurance, Program Management, Event Planning, Change Management, Marketing, Customer Service, Leadership, Management, Microsoft Office, PowerPoint, Property, Sales, Training
Education
Michigan State University - The Eli Broad College of Business 2008 — 2012
Bachelor of Arts (B.A.), Finance, General, Graduated with Honors
UNSW Australia 2011 — 2011
Semester Study Abroad, International Finance, 4.0
Holt High School 2004 — 2008
The Hanover Insurance Group September 2014 - Present
Sam's Club March 2013 - August 2014
CVS Caremark Corporation July 2011 - March 2013
Skills
Security, Private Investigations, Asset Protection, Risk Assessment, Surveillance, Investigation, Loss Prevention, Policy, Internal Investigations, CCTV, Physical Security, Customer Service, Claims Handling, Property Claims, Claims Investigations, Interviewing Skills
Education
Michigan State University 2008 — 2012
Bachelor of Arts (BA), Criminal Justice with a Specialization in Security Management
Cognizant Technology Solutions October 2013 - Present
Federal Home Loan Bank of Boston July 2012 - October 2013
The Hanover Insurance Group April 2009 - April 2012
The Hanover Insurance Group May 2006 - April 2009
Nobilis Software February 1999 - June 2003
Workgroup 1990 - 1993
Skills
IT Strategy, Project Management, Organizational..., Leadership Development, Team Leadership, Technical Leadership, Thought Leadership, Operations Management, IT Operations Management, ITIL, Sales Management, Sales Operations, Leadership, Management, Start-ups, Strategy, Program Management, Business Analysis, Business Development, SDLC, Vendor Management, Requirements Analysis, Business Process..., Enterprise Software, Process Improvement, Software Project...
Education
Massachusetts Institute of Technology 2011 — 2012
Certificate in Leadership and Management, Management
University of Massachusetts at Lowell 1985 — 1989
Bachelor of Engineering (BEng), Industrial Technology
Dawson Companies August 2015 - Present
State Auto Insurance July 2012 - July 2015
The Hanover Insurance Group June 2008 - May 2012
Executive Risk Management an Affiliate of The Rockwood Company June 2007 - April 2008
The Walt Disney Company May 2006 - August 2006
Skills
Team Building, Property & Casualty..., Underwriting, Commercial Insurance, Strategic Planning, Customer Service, Business Development, Sales, General Insurance, Inland Marine, Risk Management, Marketing, Social Media Marketing, Social Media, Insurance, Member of Toastmasters, Process Improvement, Microsoft Office, Property, Microsoft Excel, PowerPoint
Education
Michigan State University 2003 — 2007
Bachelor of Arts (BA), Marketing
Robert W. Baird & Co. July 2014 - Present
Royal Oak Chamber of Commerce 2015 - 2015
The Hanover Insurance Group September 2012 - July 2014
Chungdahm Institute November 2010 - May 2012
Journeys Kidz October 2009 - October 2010
The Southwestern Company April 2009 - August 2009
Spartan Ventures April 2008 - September 2008
Skills
Management, Leadership, Public Speaking, Sales, Customer Service, Financial Modeling, Beginner Korean, Beginner Japanese, PowerPoint, Microsoft Office, Data Analysis, Marketing, Microsoft Excel, Inventory Management, Time Management, Japanese, Research, Social Media, Recruiting, Direct Sales, Series 7
Education
Michigan State University 2005 — 2009
Bachelor of Arts, Finance
Clarkston High School
The Hanover Insurance Group October 2014 - Present
First Baptist Church of Durand August 2014 - Present
LifeOfDad.com May 2013 - Present
DSVS, Inc. December 2005 - October 2014
CagePotato.com December 2010 - October 2013
thenoobdad.com January 2011 - May 2013
BJPenn.com April 2012 - May 2012
CoED Magazine September 2010 - January 2011
FightLaunch.com 2010 - 2010
Skills
Sports, MMA, Writing, Blogging, Social Networking, Sports Writing, Journalism, Wordpress, Creative Writing, Promoting, Social Media Marketing, Editing, Social Media, Copywriting, WordPress, Web Content, Digital Media, SEO, Advertising, Online Marketing, Online Advertising, Facebook, Public Relations, Video Production, Feature Articles, Copy Editing, Entertainment, Creative Direction, Press Releases, Content Strategy
Education
Michigan State University 2003 — 2003
Philosophy
BiblicalTraining.org 2013 — 2014
Foundations in Theological Studies
Bethany Baptist College and Seminary 2003 — 2005
Pastoral Theology
The Hanover Insurance Group August 2013 - Present
Brown & Brown of Detroit March 2012 - August 2013
NC Brokers, Inc. December 2007 - March 2012
The Christman Company May 2005 - January 2007
Education
Michigan State University
Bachelor of Arts, Political Science - Prelaw
The Home Depot April 2015 - Present
The Home Depot September 2014 - April 2015
The Home Depot February 2014 - September 2014
A Moment 2 Remember Photography May 2009 - June 2014
The Hanover Insurance Group May 2012 - 2013
Key Bank August 2007 - October 2011
TCF Bank July 2004 - August 2007
Skills
Creative Concept..., Customer Service, Community Relations, Decision Making, Coaching, Motivating, Problem Solving, Social Networking, Attention To Detail, Organizing, Priority Setting, Information Gathering, Achieving Results, Banking, Hiring, Customer Satisfaction, Customer Relations, Supervisory Skills, Customer Retention, Staff Development, Time Management, Creative Problem Solving, Interviewing, Telephone Skills, Leadership Development, Employee Relations, Interviews, Training, Human Resources, Networking, Team Building, Sales, Social Media, Leadership, Management, Marketing, Strategic Planning
Education
Western Michigan University 2013 — 2014
Administrative Medical Specialist with Medical Billing/Coding and Medical Terminology
Michigan State University 1998 — 2003
BA of Arts and Letters, History and Political Science
United States Military Academy at West Point 1996 — 1997
Cadet, Military Science and Operational Studies
Grosse Pointe South 1992 — 1996
The Hanover Insurance Group May 2014 - Present
TSA June 2010 - May 2014
Skills
Security, Training, Homeland Security, Emergency Management, Government, Crisis Management, Counterterrorism, Disaster Recovery, Business Continuity, Business Impact Analysis, Physical Security, Microsoft Excel, Leadership, Risk Assessment, Policy
Education
Massachusetts Maritime Academy 2012 — 2014
Master's Degree, Emergency Management
Westfield State College 2003 — 2007
Bachelor of Science (BS), Criminal Justice
Maynard High School 1999 — 2003
Trinity Health November 2012 - Present
Faurecia Automotive, Seating Division August 2010 - December 2012
Invescor Ltd March 2009 - August 2010
The Hanover Insurance Group January 2007 - March 2009
ProQuest Information & Learning May 2003 - January 2007
SPX, Service Solutions Division May 2002 - July 2003
Volt Information Sciences January 1998 - May 2002
Source Technology March 1991 - January 1998
Skills
Employee Relations, Succession Planning, Talent Management, Training & Development, Strong HR Generalist, Performance Management, Consultant to Senior..., Strategic Business..., Talent Acquisition, Employee Training, Employee Engagement, Recruiting, Workforce Planning, Onboarding, Training, Human Resources, Management Development, Labor Relations, HR Policies, Organizational..., HR Consulting, HRIS, Organizational..., Benefits Administration, College Recruiting, Job Descriptions, New Hire Orientations, Deferred Compensation, Compensation & Benefit, Personnel Management, FMLA, P&L Management, Operations, Sales Management, Employee Benefits, Applicant Tracking..., Organizational Design, Taleo, Career Development, Temporary Placement, Leadership Development, Executive Coaching, Employment Law, Hiring, Interviews, ADP Payroll, Internet Recruiting, Business Communications, Technical Recruiting, Leadership
Education
Michigan State University 2014 — 2015
Master's Certification, Strategic Human Resource Management
Purdue University 1986 — 1990
Bachelors, Law, Political Science & Criminal Justice
The Hanover Insurance Group July 2014 - Present
Allstate May 2013 - July 2014
Huntington National Bank August 2007 - May 2013
84 Lumber April 2002 - June 2007
Skills
Consumer Lending, Lines Of Credit, Loans, Credit, Banking, Retail Banking, Mortgage Lending, Cross Selling, Loan Origination, Deposits, Refinance, Internet Banking, Home Equity Lines of..., Home Equity Loans, Sales, Insurance, Customer Service, Management
Education
Michigan State University 1997 — 2000
Bachelor of Applied Science (BASc), Food Industry Management
The Hanover Insurance Group February 2011 - Present
Travelers Select Accounts - small commercial April 2008 - February 2011
Travelers Insurance - Construction Business Unit 2005 - 2008
Travelers Insurance May 2003 - April 2005
Travelers September 1998 - April 2003
Nationwide Insurance 1983 - 1998
Skills
Mentoring, Team Building, Public Speaking, Consultative Selling, Coaching, Training, Sales Operations, Sales, Recruiting, Performance Management, Insurance
Education
Salve Regina University 1996 — 2001
Masters
The Ohio State University 1978 — 1980
Miami University 1976 — 1978
Consumers Energy May 2014 - Present
The Hanover Insurance Group March 2011 - May 2014
The Hanover Insurance Group July 2009 - March 2011
The Hanover Insurance Group February 2008 - July 2009
Education
Michigan State University
Bachelor of Arts (BA), Advertising
ISO December 2014 - Present
ISO January 1999 - Present
The Hanover Insurance Group 1986 - 1999
Crum & Forster 1982 - 1986
Skills
Comm. Lines Coverage, Property & Casualty..., Product Development, Marketing, Output Policies, Employment Practices..., Professional Liability, Businessowners, Directors & Officers..., Risk Management, Inland Marine Insurance, Management, Product management, Underwriting, Public Speaking, Legal Liability, Product Management, Liability, Commercial Lines, Commercial Insurance, Insurance, General Insurance, Umbrella Insurance, Workers Compensation, Claim, Inland Marine, Reinsurance
Education
Rutgers University 1980 — 1982
Bachelor of Arts (B.A.), Psychology
Middlesex County College 1978 — 1980
Associate's degree, Liberal Arts and Sciences/Liberal Studies
The Institutes
CPCU, AMIM. AIM, AIS, AINS
The Hanover Insurance Group April 2015 - Present
West Bend Mutual Insurance August 2013 - April 2015
Secura Insurance April 2012 - August 2013
West Bend Mutual Insurance January 2010 - April 2012
United Parcel Service of America December 2009 - January 2010
Hotflame Gas, Inc May 2009 - November 2009
State Farm Insurance December 2008 - January 2009
Ameriprise Financial June 2008 - December 2008
MTU Motor Pool/Central Stores May 2005 - May 2008
Jasper's August 2003 - May 2008
Skills
Property & Casualty..., Underwriting, Commercial Insurance, Risk Analysis, Customer Service, Training, Risk Management, Claim, Management, General Insurance
Education
Michigan Technological University 2002 — 2008
Bachelor's, Business Administration; Management and Marketing
First Mercury Financial Corporation October 2012 - Present
Masco Corporation 2007 - November 2012
Amerisure Insurance 2004 - 2007
The Hanover Insurance Group August 2003 - December 2004
Wells Fargo Insurance Services June 2000 - August 2003
Willis 1999 - 2000
Great American Insurance April 1998 - September 1999
Premier Adjusting Company 1988 - 1998
Skills
Litigation Management, Liability, Claims Management, Product Liability, Negotiation, Contract Negotiation, Insurance, Strategic Planning, Property Damage, Independent Insurance..., Auto and Property..., Commercial Insurance, Automobile Liability, Personal Injury..., Accident Investigation, Industrial Accidents, Full & Final Settlements, Construction Risk and..., Licensed Insurance..., Commercial Photography, Claim Investigation, Claims Handling, Workers' Compensation..., Commercial Lines, Casualty, Risk Management, Litigation, Mediation, Casualty Insurance
Education
Michigan State University
Bachelor of Arts (BA), General Business Administration
Bloomfield Hills Lahser
High School Diploma, General Studies
Drummond Woodsum December 2012 - Present
CED Gilman Electrical Supply October 2010 - January 2013
Michelle Raber State Farm Agency March 2008 - April 2010
The Hanover Insurance Group June 2003 - February 2008
Skills
Property & Casualty..., Workers Compensation, Customer Service, Employee Relations, Insurance, Inventory Management, Team Building, Claim, Account Management, Recruiting, Microsoft Office, Life Insurance, Social Media, Sales, Sourcing
Education
Southern Maine Community College 2011 — 2012
Associate's degree, Business Administration
Marist College 1998 — 1999
University of Southern Maine - School of Business
Accounting
Integrity Insurance October 2014 - Present
Accident Fund Holdings, Inc. April 2013 - October 2014
Hanover Insurance Group September 2011 - April 2013
The Hanover Insurance Group October 2010 - September 2011
Summerlone LLC May 2007 - September 2007
Skills
Leadership, Insurance, Management, Marketing, Process Improvement, Sales, Access, Customer Service, Microsoft Office, Training, Strategic Planning, Property & Casualty..., Microsoft Excel, Project Management, Negotiation, Underwriting
Education
Michigan State University 2005 — 2010
Bachelors, Marketing
SLHS
The Hanover Insurance Group August 2015 - Present
The Hanover Insurance Group 2011 - August 2015
The Hanover Insurance Group 2010 - 2011
Skills
Business Analysis, Business Process..., Commercial Insurance, Data Analysis, Risk Management, Service Quality, Problem Solving, Access, Analysis, Resource Management, Customer Service, Operational Efficiency, Project Management, Data Modeling, Team Leadership, Capacity Management, Production Management, Quality Management, Inventory Management, Cycle Time Reduction, Cost Reduction, Strategic Partnerships, Microsoft Office, Hiring Personnel, Critical Thinking, Operational Streamlining, Talent Management, Service Operations, Interviews, Production Managment, Insurance, Management, Property, Microsoft Excel
Education
Michigan State University 2006 — 2010
American Institute of Chartered Property and Casualty Underwriters 2010 — 2011
Associate in General Insurance
DentaQuest December 2014 - Present
DentaQuest May 2012 - Present
The Hanover Insurance Group September 2009 - September 2011
Comcast May 2008 - September 2009
The Hanover Insurance Group June 1999 - May 2008
Harvard Pilgrim Health Care January 1990 - June 1999
Skills
ITIL, Operational Excellence, Customer Service, Call Center, Talent Management, Succession Planning, IT Service Management, Performance Management, Change Management, Coaching, Leadership Development, Customer Relations, Employee Engagement, Organizational..., Talent Acquisition, Customer Satisfaction, Six Sigma, Incident Management, Service Management, Service Desk, IT Governance, Organizational Design, Organizational..., Compensation, IT Operations, Problem Solving, CMMI, Service Delivery, Budgeting, ACD, IT Management, Operations Management, SLA, Hiring, Vendor Management, Metrics, Outsourcing, Mentoring, Budgets, Process Improvement, Call Centers, Project Management, Business Analysis, Enterprise Software, Data Center, Business Process..., PMO, Project Planning, Insurance, Team Management
Education
Merrimack College
Business Administration
Methuen High School
Northern Essex Community College
Respiratory Therapy
University of Lowell
Health Care Administration
University of Phoenix
Business Administration
The Hanover Insurance Group February 2012 - Present
The Hanover Insurance Group February 2011 - February 2012
The Hanover Insurance Group May 2009 - February 2011
The Hanover Insurance Group August 2007 - April 2009
Oxford Bank June 2006 - May 2007
Skills
Claim, Insurance, Liability, Property & Casualty..., Underwriting, Commercial Lines, Legal Liability, Workers Compensation, Customer Service, Casualty Insurance, Claims Management, Commercial Insurance, Microsoft Excel, Management, Leadership
Education
Michigan State University 2003 — 2007
Bachelor of Arts, General Management Business
UPC Insurance May 2014 - Present
The Hanover Insurance Group March 2013 - January 2014
Kemper Preferred April 2010 - March 2013
Boys & Girls Club of Gwinnet County 2008 - May 2010
New Beginnings Insurance Agency May 2009 - November 2009
1-800-WE-INSURE February 2009 - May 2009
Safeco Insurance August 2007 - October 2008
Safeco Insurance October 2005 - August 2007
Safeco Insurance September 2001 - October 2005
Safeco June 1999 - September 2001
Skills
Leadership, Insurance, Property & Casualty..., Management, Underwriting, Strategy, Change Management, People Development, Casualty, Training, Commercial Lines, Sales Management, Inland Marine, Commercial Insurance, Cross-functional Team..., Strategic Planning, New Business Development, Coaching, Liability, Marketing, Sales, General Insurance, Workers Compensation, Team Leadership, Umbrella Insurance, Risk Management, Project Planning, Executive Management, Claims Management, Marketing Management, Brokers, Sales Operations, Claim, Legal Liability, Casualty Insurance
Education
Miami University
BA, Political Science
Medical Advantage Group August 2013 - Present
Michigan Commercial Mutual Insurance February 2011 - August 2013
Michigan State Medical Society April 2004 - June 2009
The Doctors Company July 2002 - February 2004
The Doctors Company April 2000 - July 2002
The Hanover Insurance Group May 1998 - April 2000
Skills
Advertising, Budgeting, Promotions, Insurance, Brand Development, Marketing Strategy, Marketing Communications, Budgets, CRM, Sales, Training, Strategy, Analysis, Management, Marketing, Public Relations, Leadership
Education
Michigan State University
B.A, General Business
The Hanover Insurance Group July 2015 - Present
The Cincinnati Insurance Companies July 2012 - Present
Chubb July 2011 - August 2011
UBS Wealth Management May 2010 - August 2010
The Hanover Insurance Group June 2010 - June 2010
Wells Fargo Insurance Services December 2009 - December 2009
Education
Xavier University 2008 — 2012
Bachelor of Science in Business Administration, Finance, General
Maastricht University 2011 — 2011
International Economics
The Hanover Insurance Group January 2005 - Present
The Hanover Insurance Group September 1996 - January 2005
Skills
Claims Management, Casualty, Litigation Management, Liability, Legal Liability, Property & Casualty..., Claim, Workers Compensation, Commercial Insurance, General Insurance, Insurance, PADI
Education
Merrimack College 1972 — 1976
BA, Economics
Pentucket Regional High School 1969 — 1972
Wilson Partners March 2014 - Present
The Hanover Insurance Group June 2011 - February 2014
Michigan State University Guest Services October 2009 - May 2011
Michigan State University Marketing Association August 2009 - May 2011
Kohl's Department Stores May 2010 - August 2010
Education
Michigan State University 2007 — 2011
BA, Management
The Hanover Insurance Group June 2014 - Present
The Hanover Insurance Group June 2010 - May 2014
The Hanover Insurance Group October 2007 - June 2010
Skills
Insurance, Property & Casualty..., General Insurance, Liability, Claim, Commercial Insurance, Workers Compensation, Casualty Insurance, Umbrella Insurance, Market Consolidation
Education
Massachusetts College of Liberal Arts 1998 — 2002
Bachelor's Degree, Theatre/Theatre Arts Management, 3.2
TJX September 2011 - Present
TJX February 2010 - September 2011
TJX September 2008 - February 2009
Fidelity Investments April 2007 - October 2008
The Hanover Insurance Group 2000 - 2007
Skills
Regression Testing, Quality Assurance, SDLC, Test Planning, Testing, Test Cases, Business Analysis, Agile Methodologies, Software Quality..., Requirements Gathering, Waterfall, Business Requirements, Requirements Analysis, Databases, Analysis, Microsoft SQL Server, Integration
Education
Merrimack College 1989 — 1992
Bachelor of Science (B.S.), Concentration : Business Marketing
The Hanover Insurance Group September 2011 - Present
CNA Insurance September 2008 - September 2011
CNA Insurance June 2006 - September 2008
CNA Insurance June 2000 - June 2006
Skills
Claim, Commercial Insurance, Commercial Lines, Inland Marine, Property & Casualty..., Risk Management
Education
Middle Tennessee State University 1994 — 2000
Bachelor, Business
The Hanover Insurance Group October 2014 - Present
The Hanover Insurance Group July 2014 - October 2014
The Hanover Insurance Group June 2009 - July 2014
Students Consulting for Non-Profit Organizations 2007 - 2009
The Boeing Company May 2008 - August 2008
Skills
Leadership, Strategy, Marketing, Nonprofits, Customer Service, Underwriting, Property & Casualty..., Research, Commercial Insurance, Financial Analysis, Management Consulting, Public Speaking, Sales, Risk Management, Insurance, Analysis, New Business Development
Education
Michigan State University 2005 — 2009
Finance, Business
All Saints Academy July 2015 - Present
Providence College September 2013 - December 2014
Travelers July 2012 - September 2013
The Hanover Insurance Group October 2010 - July 2012
The Hanover Insurance Group June 2008 - October 2010
The Hanover Insurance Group October 2007 - June 2008
The Hanover Insurance Group August 2006 - October 2007
Skills
Property & Casualty..., Underwriting, Insurance, Liability, Risk Management, Process Improvement, Business Analysis, Customer Service, Analysis, Brokers, Consulting, Education, Social Media, Sales, Management, New Business Development, Marketing, Negotiation, Sales Management, Sales Operations, Customer Retention
Education
Providence College 2013 — 2014
Secondary Education and Teaching
Lynchburg College 2002 — 2006
Bachelor of Arts, International Relations
York Risk Services Group May 2012 - Present
The Hanover Insurance Group November 2006 - May 2012
Accident Fund Insurance Company of America May 2002 - August 2006
Skills
Workers Compensation, Insurance, Property & Casualty..., Claims Management, Casualty Insurance, Commercial Insurance, Claim, Liability, Legal Liability, Risk Management, General Insurance, Management, Underwriting, Health Insurance, Professional Liability, Reinsurance, Employee Benefits, TPA, Process Improvement
Education
Insurance Institute of America 2000 — 2002
Associate in Claims, Insurance- Claims
Michigan State University - The Eli Broad Graduate School of Management 1999 — 2001
MBA, integrative Management
The Hanover Insurance Group
Skills
Customer Service, Process Improvement, Leadership, Risk Management, Business Analysis, Property & Casualty..., Budgets, New Business Development
Education
Michigan State University
Bachelor’s Degree
Michigan State University - The Eli Broad College of Business
Bachelor’s Degree
The Hanover Insurance Group October 2014 - Present
The Hanover Insurance Group August 2013 - October 2014
State Street Bank March 2011 - August 2013
State Street Bank December 2007 - March 2011
J.P. Morgan September 2007 - December 2007
State Street Bank July 2006 - September 2007
State Street Bank June 2004 - July 2006
Skills
Global Custody, Mutual Funds, Bloomberg, Fixed Income, Equities, Operations Management, Microsoft Office, Outlook, Managing Deadlines, Highly detail oriented, Client Relations Skills, Client Service Oriented, Employee Training, Business Transformation, Team Leadership, Derivatives, Work in A Fast Paced..., Account Reconciliation, Organizational..., Team-oriented, Research, Change Management, Treasury, Project Management, Cash Flow, Forecasting, Treasury Management, Counterparty Risk, System Implementations
Education
New England College of Business and Finance 2009 — 2010
Master of Science (M.S.), Finance
Merrimack College 2000 — 2004
Bachelor of Science (B.S.), Business Administration, Finance and Romance Languages
Selective Insurance August 2011 - Present
The Hanover Insurance Group September 2002 - March 2011
One Beacon Insurance Group April 1988 - September 2002
Skills
Underwriting, Property & Casualty..., Commercial Insurance, Insurance, General Insurance, Liability, Casualty, Commercial Lines, Reinsurance, Professional Liability, Workers Compensation, Umbrella Insurance, Brokers, Legal Liability
Education
Middlesex County College 1980 — 1982
The Hanover Insurance Group January 2014 - Present
Mourer-Foster December 2011 - January 2014
Michigan State University September 2011 - May 2013
Volkswagen of America, Inc May 2011 - August 2011
Grupo Antolin June 2010 - August 2010
Skills
Microsoft Office, Actuarial Science, Mathematics, Statistics, Data Analysis, Analysis, Microsoft Excel, PowerPoint, Statistical Modeling, Microsoft Word, Research, Mathematica, Time Management, Quantitative Analytics, Applied Mathematics, Teamwork, Teaching, Finance, Customer Service
Education
Michigan State University 2009 — 2013
Recieved Bachelor of Science, Mathematics
Michigan State University 2009 — 2013
Bachelor of Science (B.S.) in Mathematics, Specialization in Actuarial Science
The Hanover Insurance Group April 2015 - Present
CNA Insurance January 2014 - April 2015
CNA Insurance June 2013 - January 2014
CNA Insurance March 2011 - June 2013
Dressel Insurance Group May 2009 - March 2011
Crotty Financial & Insurance Services, LLC June 2008 - November 2009
Miami University August 2006 - May 2008
Andres O'Neil & Lowe Insurance Agency, LLC December 2006 - March 2008
Skills
Insurance, Underwriting, Property & Casualty..., Marketing, Customer Service, Sales, Microsoft Office, Strategic Planning, Social Media, Public Speaking, Microsoft Excel, Financial Analysis, Professional Liability, Healthcare, Medical Liability, Team Building, Employee Benefits, New Business Development, Commercial Insurance, Account Management, Process Improvement, Social Media Marketing, Leadership, Health Insurance, Disability Insurance, Training, Cold Calling
Education
Miami University 2004 — 2008
Bachelor of Arts, Organizational Communication, Risk Management & Insurance
Bryan High School 2000 — 2004
The Hanover Insurance Group January 2015 - Present
AmTrust North America August 2014 - January 2015
Monitor Liability Managers (a W. R. Berkley Company) June 2001 - April 2014
Westport Insurance Company December 1995 - June 2001
Aetna June 1993 - December 1995
United States Air Force 1986 - 1990
Skills
Claims Handling, Professional Liability, Negotiation, Litigation Management, Policy Analysis, Coverage Issues, Claim Evaluation, Letter Writing, Public Speaking, Mentoring, Litigation Risk Analysis, Mediation, Time Management, Claims Auditing, Settlement Conferences, Technical Leadership, Building Relationships, Claims Management, Claim Investigation, Employee Training, Deadline Driven, Project Management, Quality Assurance, Liability, Claim, Legal Liability, Insurance, Employment Practices..., Liability Analysis, Excess, Casualty, Litigation, E&O, Claims Resolution, Commercial Lines, Property & Casualty..., Errors & Omissions, Excess & Surplus Lines, Insurance Law, Casualty Insurance
Education
Michigan State University 1990 — 1993
Bachelor of Arts (B.A.), Finance, General
The Hanover Insurance Group January 2013 - Present
The Hanover Insurance Group May 2012 - January 2013
Auto-Owners Insurance March 2011 - July 2012
Garan Lucow Miller 2007 - 2007
Education
Thomas M. Cooley Law School 2005 — 2007
JD
Marshall University 1995 — 1999
BS, Criminal Justice
White Mountains Capital April 2011 - Present
OneBeacon Insurance March 2007 - April 2011
The Hanover Insurance Group November 2003 - February 2007
Alexander, Aronson, Finning & Co., P.C. July 1999 - November 2003
Skills
Internal Controls, Sarbanes-Oxley, Model Audit Rule, Insurance, Internal Audit, Property & Casualty..., Reinsurance, Sarbanes-Oxley Act, Risk Management, Financial Risk, Financial Analysis, Auditing, IT Audit, Corporate Governance
Education
University of Massachusetts Lowell 1995 — 1999
Accounting
Southern New Hampshire University 2010 — 2011
Graduate Certificate, Fraud Examination and Forensic Accounting, A
Middlesex Community College 1990 — 1993
Associate's degree, Electronic Technology
Indeed.com November 2014 - Present
Indeed.com September 2013 - November 2014
PFP Services April 2013 - September 2013
Robert Half International, OfficeTeam Division May 2011 - April 2013
Prudential Financial August 2009 - May 2011
The Hanover Insurance Group June 2008 - August 2008
The Hartford May 2007 - August 2007
Skills
Temporary Staffing, Consulting, Management, Financial Services, Applicant Tracking..., Technical Recruiting, Temporary Placement, Talent Acquisition, Recruiting, Sales, Contract Recruitment, Resume Writing
Education
Merrimack College 2005 — 2009
B.S. Business Administration, Marketing
Branford High
Harleysville Insurance May 1995 - Present
Harleysville Insurance May 1994 - November 1995
The Hanover Insurance Group September 1991 - January 1994
The Hanover Insurance Group August 1987 - September 1991
Skills
Personal Injury, Personal Injury..., Property & Casualty..., Commercial Insurance, Subrogation, Casualty, Workers Compensation, Liability Analysis, Liability, Claim, Claims Management, Insurance, General Insurance, Claim Investigation, Personal Lines Auto, Commercial Lines...
Education
Mercer County Community College
Associate's degree, Business Administration and Management, General
Upper Freehold Regional High School
Snellings Walters Insurance Agency August 2015 - Present
AppleOne Employment Services January 2015 - August 2015
ACE Group-Commercial Risk Services April 2013 - December 2014
Safeco Insurance- A Member of Liberty Mutual Insurance February 2009 - March 2013
The Hanover Insurance Group February 2008 - February 2009
Leavitt Group November 2007 - February 2008
Liberty Mutual Insurance October 2005 - July 2007
Nationwide Insurance September 2001 - October 2005
Enterprise Rent-A-Car 2000 - 2001
Skills
Consultative Sales..., Relationship Marketing, New Business Development, Sales, Customer Retention, Marketing, Customer Service, Temporary Placement, Talent Acquisition, Cold Calling, Business Development, Sourcing, Recruiting, Staffing Services
Education
Marshall University
BBA, Marketing
Strayer University
MBA, Marketing Concentration
William Warren Group August 2013 - Present
Farmers Insurance April 2011 - August 2013
Farmers Insurance September 2008 - April 2011
Farmers Insurance September 2007 - September 2008
The Hanover Insurance Group June 2004 - August 2006
Skills
Underwriting, Market Research, P&L Management, Strategic Planning, Product Management, Pricing, Competitive Analysis, Corporate Strategy..., Mergers & Acquisitions, Financial Analysis, Business Process..., Insurance, International Business, Analysis, Strategy, Leadership, Marketing, Management, Business Strategy, Risk Management
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2006 — 2007
MBA, Finance
Loyola University New Orleans 2000 — 2004
BBA, Business Finance
The Hanover Insurance Group July 2015 - Present
ACUITY, A Mutual Insurance Company July 2013 - March 2015
QBE the Americas February 1998 - July 2013
General Casualty 1998 - 2012
Citizens Insurance Company April 1983 - February 1998
Skills
Insurance, Underwriting, Umbrella, Property & Casualty..., General Liability, Casualty, Workers Compensation, Commercial Insurance, General Insurance, Liability, Commercial Lines, Legal Liability, Umbrella Insurance, Employment Practices..., Inland Marine, D&O, Liability Analysis, Casualty Insurance, Reinsurance, Subrogation, Brokers, Excess, Claim, Claims Management, Professional Liability, Health Insurance, Life Insurance
Education
Michigan State University
BA, Risk Management & Insurance
The Hanover Insurance Group June 2015 - Present
Worcester County Sheriff's Office 2015 - 2015
Harrington Hospital June 2014 - July 2014
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Public Speaking, First Aid, CPR Certified, Teamwork, Leadership, Research, Time Management, Social Media, Training, Emergency Management, Supervisory Skills
Education
Massachusetts Maritime Academy 2012 — 2016
Bachelor of Science (B.S.), Emergency Management
Massachusetts Maritime Academy
Farm Bureau Insurance of Michigan September 2014 - Present
The Hanover Insurance Group June 2012 - June 2014
Aflac February 2011 - May 2012
Dunham's Sports June 2009 - May 2012
Education
Michigan State University 2008 — 2012
Bachelor of Arts (BA), Finance, 3.6 Overall GPA
Michigan State University
Study Abroad - Summer Sports Program Down Under
Travelers September 2014 - Present
The Hanover Insurance Group May 2014 - August 2014
The Hanover Insurance Group March 2012 - April 2014
The Hanover Insurance Group October 2009 - March 2012
Independent Bank May 2007 - August 2008
Skills
Underwriting, Risk Management, Sales Management, Data Analysis, Commercial Insurance, Business Planning, Salesforce.com, Production Planning, Process Improvement, Building Relationships, Microsoft Excel, Hyperion, Database Design
Education
Michigan State University 2005 — 2009
BA, Finance
Johnson Matthey 2013 - Present
The Hanover Insurance Group 2011 - 2012
Becton Dickinson 2005 - 2011
Pfizer 2002 - 2005
Skills
HRIS, Deferred Compensation, Recruiting, PeopleSoft, Leadership Development, Employee Engagement, Cross-functional Team..., Start-ups, Coaching, Training, Healthcare, Strategic Planning, Team Building, Process Improvement, Performance Management, Change Management, Employee Relations, Leadership, Labor Relations, Program Management, Personnel Management, Onboarding, Organizational Design, HR Consulting, Executive Coaching, Mergers, Applicant Tracking..., Technical Recruiting, Executive Search, Sourcing, Mergers & Acquisitions, College Recruiting, Employer Branding, Interviews, Benefits Administration, Employee Training, HR Policies, Career Development, Job Descriptions, Hiring, Compensation & Benefit, Temporary Placement, Vendor Management, Strategic HR, Strategic Sourcing, Policy, Career Counseling, Resume Writing, Taleo, Benefits Negotiation
Education
Merrimack College
BA, Psychology/ Sociology
Rivier College
MBA, General Management
Agencyport Software. June 2006 - Present
The Hanover Insurance Group August 2000 - May 2006
Eli Lilly and Company September 1998 - January 2000
Education
New Jersey Institute of Technology 1997 — 1998
MS, Industrial Engineering
National Institute of Technology Tiruchirappalli 1990 — 1994
Bachelor of Engineering (BE), Mechanical Engineering
Massachusetts Institute of Technology
Tackling the Challenges of Big Data
The Hanover Insurance Group September 2013 - Present
The Hanover Insurance Group February 2013 - September 2013
The Hanover Insurance Group February 2012 - February 2013
The Hanover Insurance Group October 2005 - February 2012
Bristol West Insurance Group March 2004 - October 2005
Skills
Budget, Insurance, Account Management, Customer Service, Marketing, Property & Casualty..., Sales Management, Salesforce.com, Building Relationships, Agency Relationship..., Efficiency, Agency Economics, Cross-functional Team..., Leadership
Education
Michigan Technological University 1997 — 2002
BS, Business Administration
Beaumont Hospital Taylor April 2015 - Present
Oakwood Hospital and Medical Center July 2014 - Present
The Hanover Insurance Group April 2013 - July 2014
Detroit Medical Center January 2013 - April 2013
Newland Medical Associates October 2012 - January 2013
Feinberg Consulting May 2012 - October 2012
Mission OB/Gyn July 2009 - July 2012
Midwest Health Center February 2009 - July 2009
Sunrise Hospital August 2008 - December 2008
Henry Ford Macomb Hospital April 2003 - June 2008
Skills
Risk Management, Microsoft Excel, Healthcare, Medicaid, Case Managment, Medical Malpractice, Medicare, HIPAA, Healthcare Information..., Personal Injury, Social Security..., Managed Care, Health Law, Workers Compensation, Legal Research
Education
Thomas M. Cooley Law School 2003 — 2007
Juris Doctor, Law
Oakland University 2000 — 2003
Bachelor's in the Science of Nursing, Nursing
Macomb Community College 1994 — 1997
Associate Degree in Nursing, Nursing
Travelers April 2004 - Present
The Hanover Insurance Group March 1995 - March 2004
Skills
Insurance, Property & Casualty..., Strategic Planning
Education
Mercer University - Stetson School of Business and Economics 2005 — 2009
MBA, Business
Xavier University 1988 — 1992
BA, Business Administration
The Hanover Insurance Group September 2015 - Present
Nationwide Insurance & Allied Insurance, A Nationwide Company June 2010 - September 2015
Travelers Insurance December 2007 - June 2010
Fireman's Fund Insurance Company March 1996 - March 2000
Great American Insurance Co June 1991 - March 1996
Skills
Commercial Insurance, Sales Operations, Management, Sales, Insurance, Property & Casualty..., Underwriting, Commercial Lines, Leadership, Sales Management
Education
Miami University
BS, Marketing
Sparkhound September 2013 - Present
The Hanover Insurance Group April 2012 - August 2013
The Hanover Insurance Group June 2010 - April 2012
Michigan State University January 2008 - June 2010
Altria June 2009 - August 2009
Fenway Sports Group June 2007 - August 2007
Skills
Project Management, Process Improvement, Communication Skills, Foreign Languages, Cross Functional..., Business Analysis, Marketing, Project Planning, Event Planning, Microsoft Office, Management, Microsoft Word, Program Management, Time Management, Research, Leadership, PowerPoint, Customer Service, Microsoft Excel, Sales, Cross-functional Team...
Education
Michigan State University 2006 — 2010
BA, General Management
HP Enterprise Services February 2012 - Present
HP Enterprise Services November 1997 - June 2012
Electronic Data Systems (EDS) November 1997 - 2008
Citizens Insurance 1991 - 1997
The Hanover Insurance Group 1991 - 1997
Plastipak Packaging 1988 - 1991
Info-Data, Inc. 1987 - 1988
Central Credit Union of Michigan 1986 - 1987
Skills
Resource Management, Process Improvement, Business Process, Business Process..., Leadership, IT Outsourcing, SDLC, Project Management, Project Delivery, Enterprise Architecture, IT Strategy, PMO, PMP, Program Management, Vendor Management, Change Management, IT Service Management, Business Analysis, MS Project, Software Project..., Service Delivery, Visio, ITIL, SharePoint, Business Intelligence, Quality Assurance, Outsourcing
Education
Madonna University 1982 — 1987
BS, Computer Information Systems
Livonia Stevenson High School 1979 — 1982
Diploma, College Prep
The Hanover Insurance Group July 2009 - Present
Tetra Tech 1992 - July 2009
Skills
Talent Acquisition, Workforce Planning, Onboarding, Talent Management, Recruiting, Human Resources, Applicant Tracking..., HRIS, Employee Relations, Succession Planning, Deferred Compensation, Employee Benefits, Benefits Administration, Employee Engagement, College Recruiting, Organizational Design, Performance Management
Education
Michigan State University
BA, Business Administration
The Hanover Insurance Group Store ManagerStarbucks Coffee Company2004 - 2009
Store Assistant Manager 2003 - 2004
Skills
Management, Instructional Design, Training Facilitation, Team Building, Project Management, Communication, Change Management, Marketing, Document Management
Education
Oakland University 2008 — 2010
Master’s Degree, Workforce Development and Training
Michigan State University 1999 — 2003
Bachelor’s Degree, Hospitality Administration/Management
Lake Orion High School 1995 — 1999
High School, Advanced Placement Program, 3.8
AAIC January 2011 - Present
The Hanover Insurance Group October 2009 - March 2011
Skills
Casualty Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Liability, Insurance, Underwriting, Legal Liability, Umbrella Insurance, Reinsurance, Claim, Claims Management, Workers Compensation, Professional Liability, Brokers, Risk Management, Inland Marine, Employment Practices..., Public Speaking, Excess, Casualty, Commercial Lines, Excess & Surplus Lines
Education
Michigan State University 2005 — 2008
Bachelor of Arts, Hospitality Business
Travelers Insurance January 2010 - Present
The Hanover Insurance Group 2008 - 2010
Skills
Commercial Insurance, Property & Casualty..., Underwriting, Insurance, General Insurance, Excess, Relationship Management, Umbrella Insurance, Liability, Risk Management, Casualty, Inland Marine, Commercial Lines, D&O, Brokers, Reinsurance, Financial Risk, Professional Liability, Legal Liability, Financial Services, Employment Practices..., Workers Compensation, Business Requirements, Business Analysis, Small Business, Process Improvement, Requirements Gathering, Agents, SDLC, Vendor Management, Casualty Insurance
Education
Loyola University Maryland
Bachelor of Arts, English Literature
Cognizant Technology Solutions October 2005 - Present
The Hanover Insurance Group 2012 - 2012
BILT 2000 - 2000
Skills
PMP, LOMA, Delivery Management, Account/ Operations Lead
Education
Management Development Institute
PGPM, Information/ Operations Management
CDW August 2013 - Present
Reed Social Media Group January 2013 - Present
The Hanover Insurance Group June 2012 - August 2012
Michigan State University August 2011 - December 2011
What's Happening! Community Newspapers June 2011 - September 2011
Starbucks Coffee Company June 2010 - August 2011
Skills
Leadership, Social Media Marketing, Facebook, Linkedin Marketing, Facebook Fan Page..., Pinterest Marketing, Social Media Blogging, Sales Management, Customer Service, Sales, Social Media, Social Networking, Finance, Brand Loyalty, Customer Retention, PowerPoint, Marketing, Event Management, Public Speaking, Customer Satisfaction, Time Management, Management, Marketing Analytics, Training, Project Design, Microsoft Excel, Email Marketing, Presentation Development, Inventory Management, New Business Development, Marketing Communications, Interpersonal..., Training & Development, Employee Training, Sales Operations, Marketing Research, Marketing Strategy, Online Marketing, Integrated Marketing, Retail, Lead Generation, Online Advertising
Education
Michigan State University 2009 — 2013
Bachelors, Marketing
Michigan State University 2009 — 2013
Bachelor's degree, Marketing
State of Michigan Department of Technology, Management and Budget February 2015 - Present
Themis Bar Review January 2015 - Present
Washtenaw County Public Defender May 2014 - August 2014
The Hanover Insurance Group October 2010 - September 2013
WJBK Fox 2 Sports May 2010 - September 2010
Independent Bank September 2007 - September 2010
The Michigan Journal August 2009 - May 2010
WJBK Fox 2 News January 2010 - April 2010
Education
Michigan State University College of Law 2013 — 2015
Doctor of Law (J.D.)
University of Michigan-Dearborn 2007 — 2010
Marketing, Journalism
Hanover Insurance Director of CL OpsTechnologyHanover InsuranceJanuary 2003 - January 2008
The Hanover Insurance Group January 1999 - 2003
Pilgrim Insurance May 1996 - January 1999
Pilgrim Insurance May 1993 - May 1996
Education
Middlebury College 1988 — 1992
Bachelor of Arts, Economics
MiddleOak CT Marketing ManagerThe Hanover Insurance Group1995 - 2000
The Hanover Insurance Group 1995 - 2000
Education
Merrimack College 1977 — 1981
BA, History
The Hanover Insurance Group April 2005 - Present
Northeastern University January 2003 - April 2004
Comverse Network Systems May 2000 - August 2002
Education
Northeastern University 2002 — 2004
None, Computer Science
Merrimack College 1997 — 2002
Bachelor of Science, Computer Science
Michigan Insurance Company April 2013 - Present
The Hanover Insurance Group September 2009 - April 2013
Secura Insurance January 2007 - September 2009
Auto-Owners Insurance November 2001 - January 2007
Skills
Commercial Lines, Underwriting, Insurance, Property & Casualty..., Commercial Insurance, Casualty, Legal Liability, Liability, General Insurance, Professional Liability, Umbrella Insurance, Workers Compensation, Inland Marine, Employment Practices...
Education
AICPCU 2001 — 2007
AU, AIM, AIS, API, ACS, Commercial Insurance
Michigan State University
Bachelor of Arts, Business
The Hanover Insurance Group October 2009 - Present
The Hanover Insurance Group April 2009 - October 2009
LAMMICO 2003 - 2006
Hailey, McNamara, Hall, Larmann, & Papale 1996 - 2003
Skills
Litigation Management, Liability, General Liability, Premises Liability, Insurance Claims, Claims, Litigation, Casualty, Insurance, Claims Management, Property & Casualty..., Accident, Professional Liability, Insurance Law, Subrogation, Public Liability, Medical Malpractice, Claim, Legal Liability, Casualty Insurance
Education
Loyola University New Orleans School of Law 1980 — 1983
JD
FARA Insurance Services April 2012 - Present
FARA Insurance Services April 2012 - Present
USAgencies/Affirmative Insurance April 2011 - November 2011
Farmers Insurance October 1989 - April 2011
AIG 1989 - 2011
The Hanover Insurance Group February 1984 - August 1989
Skills
Customer Service, Insurance Claims, Property & Casualty..., Claims Investigations, Claims Handling, Litigation Management, Coverage Issues, Writing, Mentoring New Hires
Education
Loyola University New Orleans 1974 — 1979
Bachelor of Arts, Political Science
Loyola University New Orleans 1974 — 1979
Bachelor of Arts (B.A.), Political Science and Government
The Hanover Insurance Group June 2014 - Present
Guilford Specialty Group January 2008 - January 2014
Alea North America Insurance Company 2002 - 2007
The Hartford 1984 - 2001
Skills
Insurance Law, Holding Companies, Statutory Accounting, Excess & Surplus Lines, Corporate Governance, Property & Casualty..., Commercial Insurance, Reinsurance, Statutory Compliances, Licensing, Litigation, Product Liability, Finance, Claim, Litigation Management, Insurance, Liability, Auditing, Legal Liability, Due Diligence, Underwriting, Civil Litigation, Casualty, Claims Management, Subrogation
Education
Manchester Community College 1986 — 1989
Associate of Science (A.S.), Paralegal Studies Program
The Hanover Insurance Group August 2014 - Present
The Hanover Insurance Group April 2012 - August 2014
The Hanover Insurance Group June 2011 - June 2013
The Hanover Insurance Group June 2011 - April 2012
Future Business Leaders of America-Phi Beta Lambda (FBLA-PBL) October 2008 - June 2011
Michigan Department of Community Health August 2010 - December 2010
Skills
Leadership, Auditing, Accounting, Financial Accounting, Finance, Financial Analysis, Insurance, Recruiting, Data Analysis, Customer Service, Business Analysis, Process Improvement
Education
Michigan State University 2008 — 2011
Bachelor of Arts, Accounting
Saint Joseph's University 2007 — 2008
Bachelor of Arts, Undecided Business
Chubb Group of Insurance Companies December 2002 - Present
Chubb Insurance May 1998 - December 2002
Chubb Insurance November 1996 - May 1998
The Hanover Insurance Group June 1989 - October 1996
Skills
Underwriting, Property & Casualty..., Insurance, Umbrella Insurance, General Insurance, Liability, Professional Liability, Legal Liability
Education
Midland Lutheran College
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
The Hanover Insurance Group July 2013 - May 2014
Kreis, Enderle, Hudgins & Borsos, P.C. October 2011 - July 2013
Journal of Business & Securities Law May 2011 - May 2012
MSU College of Law Moot Court Trial & Advocacy Board May 2011 - May 2012
Garan, Lucow, Miller PC 2010 - 2010
Progressive Insurance June 2005 - June 2009
Skills
Legal Research, Civil Litigation, Serengeti Tracker, Family Law, Legal Writing, Westlaw, Leadership, Management, Customer Service, Training, Content Writing, Claims Resolution, Personal Injury, Creative Writing, Contract Law, People Skills, Advocacy, Process Improvement, Content Development, Resolve Issues, Medical Records, Medical Terminology, Lexis, Microsoft Office, WordPress, Claims Investigations
Education
Michigan State University College of Law 2009 — 2012
JD
Wayne State University 2004 — 2006
BA, Sociology
Travelers January 2015 - Present
The Hanover Insurance Group March 2006 - March 2010
Education
Lycoming College 1982 — 1986
Bachelors, Business Administration, Economics
MetLife 2013 - Present
Advanced Knowledge in Commercial Auto, Personal Auto, Environmental, Property, General Liability December 2012 - August 2013
Arrowpoint Capital 2005 - December 2012
Young America Insurance Company 2003 - 2005
Progressive Insurance 2000 - 2003
The Hanover Insurance Group 1996 - 2000
Skills
Liability Analysis, Legal Liability, Claim, Liability, Claims Management, Casualty, Property & Casualty..., Commercial Lines, General Insurance, Insurance, Property Damage, Litigation Management, Claim Investigation, Adjusters, Claims Handling, Claims Resolution, Litigation, Casualty Insurance, Commercial Insurance, Customer Service, Mediation
Education
Lynchburg College 1990 — 1994
BA, Sociology
Wilton High School
High School diploma.
Business Electronics, Inc. November 1997 - Present
The Hanover Insurance Group 1984 - November 1997
Skills
Call Centers, Administrative..., Fax, Telephone Skills, Data Entry, Spreadsheets, Filing, Office Management, Office Equipment, Confidentiality, Calendars, 10 Key, Office Administration, Travel Arrangements, Appointment Scheduling, Call Center, VoIP, Customer Service, Direct Sales, Project Management, Administrative..., Microsoft Office, Telecommunications, New Business Development, Telephony, Microsoft Excel
Education
Middlesex Community College 1980 — 1982
Associates, Medical Secretary
The Hanover Insurance Group June 2013 - Present
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Accounting, PowerPoint, Teamwork, Financial Accounting, Financial Analysis, Customer Service, Financial Reporting, Bookkeeping
Education
Michigan State University 2009 — 2013
Bachelor of Arts (BA), Accounting, 3.3
Frontier Adjuster's October 2010 - Present
Self-employed March 2006 - Present
The Hanover Insurance Group 2012 - 2012
The Hanover Insurance Group 2012 - 2012
Claims Adjustment Specialist February 2008 - February 2010
North American Claims March 2007 - March 2008
Bayview Custom Builders March 1997 - February 2004
Skills
Xactimate, Simsol, integriclaim, Estimating, Computers, Customer Service, Desk Adjusting, Attention to detail, Contruction repairs, Claim Investigation, Communication Skills, Written Communication, Large Loss, Casualty, Claims Management, Property & Casualty..., Commercial Lines, Legal Liability, Property Claims, Claims Handling, Liability, Commercial Insurance, Claim, Property Damage, Insurance, General Insurance, Subrogation, Professional Liability, Casualty Insurance
Education
Macomb Community College
Associate's degree, General Studies
The Hanover Insurance Group June 2007 - Present
MiddleOak May 2005 - June 2007
Infinity Insurance February 2001 - May 2005
Skills
Property & Casualty..., Workers Compensation, Claim, Commercial Insurance, Casualty Insurance, General Insurance, Insurance
Education
Manchester Community College 1998 — 2002
Conard High School 1994 — 1998
High School Diploma
Bankers Insurance Group March 2014 - Present
The Hanover Insurance Group December 2010 - March 2014
The Hanover Insurance Group March 2009 - December 2010
The Hanover Insurance Group January 2007 - March 2009
Liberty Mutual Insurance February 2005 - December 2006
Liberty Mutual Insurance January 2004 - February 2005
Farmers Insurance November 2002 - December 2003
Farmers Insurance May 2001 - November 2002
Skills
Ratemaking, Planning, Predictive Analytics, Trend Analysis, Price Elasticity, SAS programming, SQL, Communication, Management, Report Development, Pricing, Analysis, Commercial Lines, Data Analysis, Project Planning, Commercial Insurance, SAS Programming, Actuarial Science, General Insurance, Property, Insurance, Reinsurance, Analytics, Risk Management, Underwriting
Education
Loyola University Maryland 1997 — 2001
Bachelor of Science (B.S.), Mathematics
Meemic Insurance Company March 2015 - Present
The Hanover Insurance Group June 2006 - March 2015
Skills
Licensed Property &..., Management, Project Management, Underwriting, General Insurance, Umbrella Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Technologies, Call Centers, Business Analysis, Analytics, PowerPoint, Economics, Business Strategy, Business Planning, Mentoring New Hires
Education
Michigan State University 2002 — 2006
Bachelor of Science (B.S.), Economics w/ Business Cognate