The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
The Hanover Insurance Group August 2013 - Present
The Hartford January 2009 - August 2013
Willis 2007 - 2008
Progressive Insurance January 2001 - August 2006
Skills
Insurance, Property & Casualty..., Claim, Claims Management, Liability, Underwriting, Casualty, Commercial Insurance, Legal Liability, General Insurance, Commercial Lines, Subrogation, Workers Compensation, Litigation Management, Claim Investigation, Reinsurance, Professional Liability, Property Damage, Risk Management, Liability Analysis, Claims Handling, Disability Insurance, Claims Resolution, Training, Customer Service, Claims Investigations, Workers' Compensation...
Education
Austin Peay State University 1996 — 1999
The Hanover Insurance Group February 1998 - Present
Skills
Underwriting, Property & Casualty..., Insurance, Liability, Casualty, Claim, Umbrella Insurance, Claims Management, Inland Marine
Education
Boston University 1998 — 2000
Masters, City/Urban, Community and Regional Planning
Assumption College 1992 — 1994
Bachelor's degree, Economics
CVS October 2011 - Present
The Hanover Insurance Group June 1994 - May 2011
Skills
COBOL, Informatica, DB2, ETL, Data Warehousing, SQL, SDLC, Databases, Application Development, Software Development
Education
Assumption College 1978 — 1982
bachelor of arts, chemistry
Physicians Mutual April 2013 - Present
UMass Memorial Medical Center August 2003 - December 2012
The Hanover Insurance Group January 1998 - October 2002
Skills
Liturgical Music, Nutritional Cleansing &..., Customer Satisfaction, Quality Improvement, Business Administration
Education
Assumption College 2002 — 2010
Bachelor of Liberal Studies, Communication and Music
Ripon College 1974 — 1976
Bachelor of Arts (B.A.), Music Performance, General
The Hanover Insurance Group April 2015 - Present
The Hanover Insurance Group January 2014 - April 2015
Enterprise Rent-A-Car July 2013 - December 2013
Enterprise Rent-A-Car March 2013 - July 2013
Enterprise Rent-A-Car June 2012 - March 2013
Assumption College Football September 2009 - May 2012
Enterprise Rent-A-Car May 2011 - August 2011
Polar Beverages May 2010 - August 2010
Ashworth By The Sea June 2006 - August 2009
Skills
Customer Service, Risk Management, Microsoft Excel, Account Management, Sales, Logistics Management, PowerPoint, Word, Property & Casualty..., Facebook, Event Planning, Outlook, Access, Fleet Management, Operations Management, Outside Sales
Education
Assumption College 2008 — 2012
Bachelor of Arts, Marketing
New Hampton Prep School 2004 — 2008
The Hanover Insurance Group June 2014 - Present
Stowe & Degon LLC September 2012 - June 2014
Whitinsville Golf Club April 2008 - November 2013
UniBank for Savings May 2011 - May 2012
Skills
Accounting, Tax Preparation, Account Reconciliation, Financial Reporting, Financial Analysis, ProSystem fx Tax, US GAAP, Tax Returns, Banking, Personal Income Tax..., General Ledger, Financial Statements, Tax Research, Tax, QuickBooks, Auditing
Education
Northeastern University 2012 — 2012
Master of Science, Accounting
Assumption College 2008 — 2012
Bachelor of Arts, Accounting and International Economics, Magna Cum Laude
Liberty Mutual Insurance March 2015 - Present
The Hanover Insurance Group May 2013 - March 2015
The Hanover Insurance Group June 2011 - May 2013
The Kairos Society 2010 - 2011
The Hanover Insurance Group June 2010 - August 2010
Babson College 2008 - 2009
Skills
Financial Modeling, Financial Analysis, Entrepreneurship, Analysis, Leadership, Competitive Analysis, Analytics, Risk Management, Finance, Mergers & Acquisitions, Access, Portfolio Management, Data Analysis, Strategy, Budgets
Education
Babson College 2007 — 2011
Bachelors of Science, Computational Mathematical Finance, Statistical Modeling
Cranbrook Kingswood 2003 — 2007
Collaborative Consulting February 2014 - May 2015
The Hanover Insurance Group November 2007 - December 2013
Staples January 1999 - October 2007
FM Global (formerly Factory Mutual) November 1996 - January 1999
Unum (formerly Paul Revere) January 1983 - November 1996
Dresser Industries - Bay Sate Abrasives September 1978 - January 1983
The Hanover Insurance Group (formerly State Mutual) May 1974 - September 1978
Skills
DB2, SDLC, Data Integration, Business Intelligence, ETL, Data Modeling, Data Warehousing, Data Quality, Database Design, Enterprise Architecture, Requirements Gathering, Data Governance, Master Data Management, Data Architecture, Data Warehouse...
Education
Assumption College 1981 — 1989
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Massachusetts, Amherst 1969 — 1973
Bachelor of Science (B.S.), Mathematics
University of Massachusetts, Amherst 1969 — 1973
Bachelor of Applied Science (B.A.Sc.), Mathematics
BJ's Wholesale Club June 2008 - Present
BJ's Wholesale Club June 2008 - Present
BJ's Wholesale Club January 2007 - June 2008
BJ's Wholesale Club March 2004 - January 2007
The Hanover Insurance Group October 2003 - March 2004
The Hanover Insurance Group June 2001 - October 2002
Skills
Customer Service, Logistics, Management, Payroll, Product Development, Time Management, Forecasting, Microsoft Excel, PowerPoint, Sales, Retail, Team Building, Budgets, Customer Satisfaction, Leadership
Education
Assumption College 1997 — 2001
Bachelors
Assumption College
Bachelor of Arts
Home Client ServicesCeridianAugust 2005 - March 2011
The Hanover Insurance Group August 1993 - June 2004
Skills
Microsoft Office, Leadership, Customer Service, Microsoft Excel, Event Planning, Training, Microsoft Word, Strategic Planning
Education
Atlantic Union College 1987 — 1993
Bachelor of Science (BS), Interior Design
Cognizant Technology Solutions October 2014 - Present
The Hanover Insurance Group October 2006 - October 2014
Select, Inc. October 2001 - October 2006
Aztec Technology Partners July 1999 - October 2001
Telespectrum Worldwide August 1996 - July 1999
Skills
Disaster Recovery, Integration, Organizational Design, IT architecture..., Process and Methodology..., Vendor..., Training, Business Development, Job cost analysis, Infrastructure..., Data Centers Specs. &..., Systems analysis and..., Strategic planning, Budgeting, Team building, Cash Flow Analysis, Information Technology, Data Center, Strategic Planning, Budgets, Storage, Change Management, Process Improvement, Team Building, Enterprise Architecture, Business Analysis, Security, Strategy, Management, Project Management, Cash Flow, Cost Accounting, Enterprise Software
Education
Babson College 2007 — 2007
Certificate, IT Consortium: Innovation with IT
Exin 2006 — 2006
Certificate, ITIL Foundation
ValueTrain 2004 — 2004
Certificate, Six Sigma, Green Belt
Cisco Systems 2001 — 2001
Certificate, IP Telephony / AVVID Specialist
Cisco Systems 2001 — 2001
Certificate, Voice Access Specialist
Cisco Systems 2000 — 2000
Certificate, Cisco Certified Design Associate (CCDA)
Microsoft 1996 — 1996
Certificate, Microsoft Certified Professional (MCP)
Novell 1995 — 1995
Certificate, Certified Netware Engineer (CNE)
Boston University 1994 — 1995
Masters Certificate, LAN/WAN and Client/Server
Wentworth Institute of Technology 1987 — 1992
B.S., Computer Engineering Technology
Jordan Hospital January 2012 - Present
Newton Wellesley Hospital November 2009 - Present
Balanced Tides Reiki and Sound 2007 - Present
do Terra 2013 - 2013
doTERRA Essential Oil 2013 - 2013
Dr Charles Barbara 2005 - 2009
The Hanover Insurance Group February 1995 - May 2005
Tufts Health Plan 1996 - 1997
Fallon Clinic 1994 - 1995
Newton Wellesley Hospital June 1975 - May 1994
Skills
Reiki, Teaching, Nursing, Healthcare, Utilization Management, Lifestyle Coaching, Wellness, Hospitals, Medicine, Treatment, Holistic Health, Therapists, Surgery, Rehabilitation, Health Education, Nutrition, Pain Management
Education
Assumption College
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
The Hanover Insurance Group 2012 - Present
The Hanover Insurance Group 2008 - 2011
The Hanover Insurance Group 2005 - 2008
Hanover Insurance 2001 - 2005
The Hanover Insurance Group January 1998 - January 2001
The Hanover Insurance Group 1995 - 1998
The Hanover Insurance Group January 1990 - January 1995
Skills
Leadership, International..., Program Management, Relationship Management, Project Portfolio..., PMP, PMO, Property & Casualty..., Lloyds, Strategic Planning, Cross-functional Team..., Coaching & Mentoring, Process Improvement, Outsourcing, Budget Management, Team Building, Enterprise Software, SDLC
Education
Brandeis University 2007 — 2011
M.S, Information Technology
Assumption College
B.A, Business Administration and Management
The Hanover Insurance Group October 2014 - Present
The Hanover Insurance Group February 1994 - January 2006
Liberty Mutual Insurance March 1978 - January 1994
Skills
Photoshop, HTML, C++, Negotiation, Editing, C, Java, Insurance, Risk Management, Claims Management, Workers Compensation, Commercial Insurance, Legal Liability, Property & Casualty..., Claim, Liability, Casualty Insurance, General Insurance, Litigation Management, Management, Professional Liability, Leadership
Education
Assumption College 1976 — 1978
Bachelor's degree, American Government and Politics (United States)
University of Maryland College Park
The Hanover Insurance Group September 2015 - Present
RSA, The Security Division of EMC July 2014 - January 2015
Correlsense June 2013 - June 2013
TeamVisibility June 2012 - August 2012
Genzyme June 2011 - August 2011
Skills
Salesforce.com, Selling Skills, Leadership, Sales, New Business Development
Education
Babson College 2010 — 2014
Mount Saint Charles Academy 2004 — 2010
The Bridge of Central Massachusetts April 2014 - Present
Metal Gaiden, LLC June 2011 - Present
Armory July 2001 - Present
Algonquin Regional High School August 2010 - May 2011
The Hanover Insurance Group March 2006 - May 2007
The Hanover Insurance Group August 2005 - March 2006
Victory Supermarkets / Hannaford August 2000 - August 2005
Skills
School Guidance..., Member of MASCA, Naviance, iPass, MS Word, MS Excel, MS PowerPoint, MS Outlook, Small Business, Customer Service, Project Management, Social Networking, Office Administration, WordPress, Web Design, Writing
Education
Fitchburg State University 2007 — 2011
M.S., School Counseling, 3.93
Assumption College 2001 — 2005
B.A., Business Management major, Psychology minor, 3.34
North Middlesex Regional High School 1997 — 2001
High School Diploma
KODA Distribution Group November 2013 - Present
UMass Memorial Medical Center September 2013 - November 2013
The Hanover Insurance Group June 2001 - August 2013
Maximum Image by Sue July 1999 - July 2002
Skills
Outlook, Microsoft Office Xp, Essbase, PeopleSoft, Access, General Ledger, Financial Reporting, Account Reconciliation, Accounting, Sarbanes-Oxley Act, Financial Accounting, Insurance, GAAP, Process Improvement, Financial Statements, Business Objects, Property, Cash Flow
Education
Assumption College 1997 — 2001
Bachelor of Arts (B.A.), Accounting
UMass Memorial Medical Center August 2013 - Present
UMass Memorial Medical Center January 2011 - July 2013
Marcus & Millichap / Millstone Realty Group April 2007 - January 2011
Hanover Insurance January 2003 - April 2007
The Hanover Insurance Group June 2000 - January 2003
The Hanover Insurance Group March 1998 - June 2000
Skills
Financial Analysis, Insurance, Financial Reporting, Forecasting, Access, Process Improvement, Accounting, Budgets, Analysis, Risk Management, PeopleSoft, Financial Modeling, Auditing, Data Analysis, Strategic Planning, Strategic Financial..., Corporate Finance, Management, Leadership, Finance, Budgeting, Healthcare, Analytics
Education
Assumption College 2000 — 2003
Master of Business Administration (M.B.A.), Business/Commerce, General
Worcester State College 1988 — 1992
Bachelor of Science in Business Administration (B.S.B.A.), Accounting and Finance
Weiss Group LLC May 2004 - Present
Weiss Capital Management, Inc. 2010 - 2011
The Hanover Insurance Group 1993 - 2004
Skills
Accounting, Financial Reporting, Asset Management, Financial Analysis, Budgeting, Excel, Internal Controls, Forecasting, Asset Managment, Budgets, Alternative Investments, Equities
Education
Assumption College 1986 — 1990
B.A., Accounting
The Hanover Insurance Group April 2013 - Present
Self Employed February 2012 - March 2013
BJ's Wholesale Club February 2011 - December 2011
British Telecom January 2005 - July 2010
Genuity/Level 3 June 2002 - July 2004
Genuity November 1996 - May 2002
Trellis Communications 1995 - 1996
BankBoston 1984 - 1995
Skills
Enterprise Network..., Network Build, Field Engineering, Management of Technical..., Launch and Support of..., IT Service Management, International Network..., Vendor Management, Engineering, Networking, Management, Program Management, Telecommunications
Education
Boston University
Masters, Telecommunications
Northeastern University
Bachelor of Science, Management Information Systems
Villanova University
Certifcate in Six Sigma Green Belt, Information Technology
Babson College
Executive Leadership Program
Homesite Insurance September 2012 - Present
The Hanover Insurance Group April 2012 - September 2012
The Hanover Insurance Group November 2009 - April 2012
The Hanover Insurance Group August 2008 - November 2009
The Hanover Insurance Group June 2004 - August 2008
Premier Insurance (Travelers of Massachusetts) June 2003 - June 2004
Skills
Claims Management, Property & Casualty..., Commercial Lines..., Commercial Insurance, Personal Injury, Insurance, Liability, Workers Compensation, Casualty, Litigation Management, Property Damage, Subrogation, Claim, Property, Investigation, Adjustments, Legal Liability
Education
Boston University - School of Management 2011 — 2012
Certificate in Service Operations Excellence, Service Operations
Eastern Nazarene College 2005 — 2007
Master's, Management
Assumption College 1999 — 2003
Bachelor's, History
Teradyne June 2015 - Present
Hampshire Gymnastics March 2013 - April 2015
OzHarvest September 2014 - December 2014
The Hanover Insurance Group June 2014 - August 2014
Patriots Football Weekly June 2013 - August 2014
Springfield Armor November 2013 - March 2014
RaceWire May 2013 - December 2013
New Bedford Bay Sox May 2013 - September 2013
Post Club December 2012 - May 2013
Camp West Woods June 2010 - August 2012
Skills
Social Media, Facebook, Social Media Marketing, Sales, Teamwork, Customer Service, Microsoft Excel, Time Management, Sponsorship, Career Development..., Public Speaking
Education
University of Massachusetts at Amherst - Isenberg School of Management 2012 — 2015
Bachelor of Business Administration (B.B.A.), Operations and Information Management, Summa Cum Laude
Australian Catholic University 2014 — 2014
New England Colonial/Beacon Benefits 2012 - Present
Group Benefits Strategies 2005 - 2012
The Hanover Insurance Group October 1998 - December 2004
Paul Revere September 1990 - September 1998
Skills
Microsoft Excel, Employee Benefits, Time Management, Insurance, Project Management, Oral & Written..., Business Operations, Negotiation, Problem Solving, Financial Reporting, Ad Hoc Reporting, Organization, Public Speaking, Listener, Cost Reduction..., Big-picture Thinking, Product Development, Marketing, Sales, Training, Customer Service, Budgets, Management, Leadership, Process Improvement
Education
Assumption College
Bachelor's degree, Psychology
Nuance Communications May 2014 - Present
The Hanover Insurance Group March 2013 - May 2014
The Hanover Insurance Group June 2011 - March 2013
Boston Scientific June 2010 - August 2010
Phase Forward March 2008 - December 2009
ESD Systems January 2007 - August 2007
Skills
Financial Analysis, Financial Modeling, Microsoft Excel, Business Analysis, PowerPoint, Microsoft Office, Data Analysis, Outlook, Business Strategy, Microsoft Word, Leadership, Process Improvement, Analysis, Program Management, Forecasting, Management
Education
Babson College 2007 — 2011
Business Administration, Planning, Control & Analysis, cum laude
Universidad de Granada 2010 — 2010
Spanish
The Hanover Insurance Group September 2012 - Present
Sterling Jewelers June 2007 - September 2012
First Investors Corporation May 2010 - August 2010
Skills
Microsoft Office, Matlab, R, Customer Service, Commercial Insurance
Education
Clark University 2009 — 2010
Master of Science, Finance
Assumption College 2004 — 2008
Bachelor of Arts, Economics, Marketing
Baystate Health 2014 - Present
ISNE- Insurance Services of New England 2009 - Present
Country Bank for Savings January 2004 - Present
Bell & Hudson Insurance Agency, Inc. October 1986 - Present
Wing Memorial Hospital January 1980 - Present
Hanover Insurance Group 1983 - 1986
The Hanover Insurance Group 1980 - 1983
Skills
Property & Casualty..., Insurance, Underwriting, Workers Compensation, Commercial Insurance, Investments, Mutual Funds, Health Insurance, Small Business, Legal Liability, Casualty, Risk Management, Professional Liability, Team Building, Liability, Marketing, Sales, Sales Management, General Insurance, Credit, Customer Service, Claim, Employee Benefits, Reinsurance, Claims Management, Analysis, Banking, Brokers, Casualty Insurance, Disability Insurance, Employment Practices...
Education
Assumption College 1973 — 1977
B.A.
Assumption College 1973 — 1977
BA, Politics, Education
School name: 1973 — 1977
Bachelor of Arts, Political Science & Education
MiddleOak 2012 - February 2015
OneBeacon Insurance 2002 - 2010
Hartford Financial Services Group 1995 - 2002
The Hanover Insurance Group 1979 - 1995
Skills
Business Analysis, Commercial Lines, Problem Solving, Analysis, Requirements Analysis, Business Requirements, Insurance, Coverage, Compliance, Policy, Process Improvement, Documentation, Prioritization, Excel, Word, Abode Professional, Power Point, Vignette, Microsoft Excel, Commercial Insurance, Property & Casualty..., Leadership, General Insurance, Casualty Insurance, Management, Risk Management, Underwriting, Workers Compensation, Liability
Education
Villanova University 2011 — 2011
Masters, Business Analysis
Assumption College
Bachelors, Business Management
The Hanover Insurance Group February 2015 - Present
The Hanover Insurance Group November 2011 - January 2015
The Hanover Insurance Group February 2010 - October 2011
The Hanover Insurance Group September 2008 - January 2010
McGuire & McGuire September 2007 - September 2008
IC Federal Credit Union June 2002 - August 2007
Skills
Insurance, Operations Management, Commercial Insurance, Process Improvement, General Insurance, Business Analysis, Commercial Lines, Risk Management, Underwriting, Property & Casualty..., Call Centers, Training, Casualty, Analysis, Liability, Claim, Workers Compensation
Education
Assumption College 2008 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management
The George Washington University 2012 — 2013
Certified Business Analyst
Becker College 2003 — 2006
Bachelor of Science (B.S.), Legal Studies, General
Mount Wachusett Community College 2002 — 2003
General Studies - Transferred to 4 year school.
Oakmont Regional High School 1999 — 2002
High School Diploma
The Hanover Insurance Group 2009 - Present
The Hanover Insurance Group January 2006 - December 2008
Education
Assumption College 1982 — 1986
Bachelor's degree, Mathematics
Hanover Insurance December 1998 - Present
MetLife March 2005 - August 2008
METLIFE AUTO & HOME March 2005 - August 2008
Hanover Insurance July 2004 - February 2005
The Hanover Insurance Group June 1998 - February 2005
Hanover Insurance June 1998 - July 2004
Liberty Mutual Insurance January 1996 - January 1998
The Hanover Insurance Group January 1992 - January 1995
Skills
Claim, Employee Benefits, Liability, Contract Negotiation, Insurance, Program Management, Subrogation, Casualty, Claim Investigation, Legal Writing, Analysis, Legal Liability, Negotiation, Property & Casualty...
Education
Assumption College
Liberal Arts Program
KEAN COLLEGE OF NEW JERSEY
Commercial Recreation
The Hanover Insurance Group October 2011 - Present
Most Valuable Kids (MVK) September 2010 - December 2010
Cyprian Keyes Golf Club May 2004 - September 2008
Skills
Microsoft Office, Business Objects, Access, Microsoft Excel, PowerPoint, Remote Desktop, Outlook, MapPoint, Microsoft Word, Salesforce.com, Customer Service
Education
Georgetown University 2010 — 2011
Master's, Sports Industry Management
Assumption College 2006 — 2010
Bachelor of Arts, Management
The Hanover Insurance Group March 2014 - Present
The Hanover Insurance Group June 2010 - March 2014
The Hanover Insurance Group June 2008 - 2010
The Hanover Insurance Group June 2003 - June 2008
Skills
Insurance, Leadership, Property, Analysis, Risk Management, Analytics, Business Intelligence, Financial Analysis, Management, Pricing, Process Improvement, Underwriting, Microsoft Excel, Business Analysis, Commercial Insurance, Data Analysis, Casualty Insurance, Liability, General Insurance
Education
Assumption College 2010 — 2013
Master of Business Administration (MBA), Finance and Management
Assumption College 1999 — 2003
Bachelor's degree, Economics
Vibram Group February 2015 - Present
Inov-8 February 2013 - February 2015
The Hanover Insurance Group December 2011 - January 2013
The Hanover Insurance Group June 2010 - December 2011
The Ability Project May 2009 - August 2009
Skills
Marketing, Social Media, Marketing Strategy, Integrated Marketing, Advertising, Blogging, Social Media Marketing, Facebook, Recruiting, Online Advertising, Sales, Management, Event Planning
Education
Babson College 2006 — 2010
Bachelor of Science, Marketing
UNSW Australia 2008 — 2008
The Hanover Insurance Group December 2014 - Present
The Hanover Insurance Group January 2013 - December 2014
Stop & Shop November 2006 - July 2013
The Hanover Insurance Group September 2012 - January 2013
Westfield State University Intramural Sports September 2008 - May 2012
Skills
Reinsurance, Analysis, Property & Casualty..., Customer Service, Commercial Insurance, Microsoft Office, Auto Claims, Property Claims, Microsoft Excel, Communication, Website Development, Sales, Insurance, Claim, General Insurance, Liability, Training, Business Objects
Education
Assumption College 2013 — 2015
Master of Business Administration (MBA)
Westfield State University 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General, Class of 2012
Wachusett Regional High School 2004 — 2008
High School Diploma
Assumption College October 2007 - Present
The Hanover Insurance Group May 1984 - September 2007
Skills
SQL, Databases, Data Analysis, Programming, Management, Microsoft SQL Server, Access, Business Analysis, MySQL, Software Development, Software Documentation, Systems Analysis, Data Warehousing, Business Intelligence, Requirements Analysis, Oracle, Business Objects, Microsoft Excel, Data Mining, Microsoft Office, Analysis
Education
Assumption College 1980 — 1984
Bachelor of Arts (B.A.), Mathematics & French; Minor in Computer Science
Yarmouth High School 1976 — 1980
Liberty Mutual Insurance June 2013 - Present
The Hanover Insurance Group July 2011 - June 2013
The Bostonian Group May 2009 - August 2010
Newman Associates December 2007 - August 2008
TJO Sports December 2004 - August 2006
Skills
Xactimate, HCS, Guidewire, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Insurance Adjusting, Property Damage, Insurance, Claim, Sales, Leadership, Training, Underwriting, Property
Education
Assumption College 2007 — 2011
BA, Management; Finance
Westwood High School 2004 — 2007
GED
University of Massachusetts April 2001 - Present
The Hanover Insurance Group April 1983 - March 2001
Education
Assumption College
IBM December 1994 - Present
The Hanover Insurance Group October 1991 - December 1994
Education
Assumption College
Master of Business Administration (MBA), Business Administration and Management, General
Worcester State College
Bachelor of Science (BS), Business Administration and Management, General
Becker College
Associate of Science (AS)
Whitinsville Christian H.S.
TJX Companies May 2011 - Present
TJX Companies July 2006 - April 2011
TJX Companies January 2006 - June 2006
Verizon October 2005 - January 2006
Dynamics Research Corporation April 2005 - August 2005
TJX Companies March 2001 - September 2004
The Hanover Insurance Group May 1999 - March 2001
Perseptive Biosystems September 1997 - May 1999
Skills
Lotus Notes, Web Development, ITIL, PMP, Cloud Computing, Compliance, VMware, Infrastructure, ITIL Certified, Blackberry Enterprise..., SDLC, Business Analysis, Windows Server, Active Directory, Software Documentation, Data Center, Servers, Troubleshooting, Cross-functional Team..., Virtualization, Process Improvement, Project Management, Office 365, iPhone, Infrastructure Projects, Operations Management, Databases, Agile Methodologies, Oracle, Enterprise Software
Education
Northeastern University - Graduate School of Business Administration 2011 — 2013
Masters of Business Administration, Marketing and Innovation/Entrepreneurship
Five-Star Leadership training 2012 — 2012
Atlantic Union College 1991 — 1996
Bachelor of Science & Bachelor of Arts, Computer Information Systems & Business Administration (Dual Major), 3.5
Bermuda Institute 1978 — 1991
High School Diploma
OneBeacon Insurance September 2013 - March 2014
The Hanover Insurance Group April 2010 - September 2013
OneBeacon Insurance December 2004 - April 2010
Atlantic Mutual Companies April 2001 - December 2004
Skills
Small Business, Accounting, Portfolio Management, Insurance, Underwriting, Commercial Insurance, General Insurance, Liability, Casualty, Commercial Lines, Workers Compensation, Risk Management, Professional Liability, Umbrella Insurance, Reinsurance, Property Damage, Property, Employment Practices...
Education
Averett University 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.7
Virginia Western Community College
Associate's degree, Business Administration and Management, General
The Hanover Insurance Group May 2014 - Present
Guy Carpenter & Company, LLC May 2006 - April 2014
Skills
Reinsurance, Property & Casualty..., Underwriting, Commercial Insurance, Casualty, Insurance, Professional Liability, General Insurance, Liability, Legal Liability, Claim, Commercial Lines
Education
American Institute for Chartered Property Casualty Underwriters
CPCU, ARe
Assumption College
The Boston Consulting Group June 2014 - Present
The Hanover Insurance Group March 2013 - May 2014
The Hanover Insurance Group June 2011 - March 2013
The Hanover Insurance Group June 2009 - June 2011
Interdisciplinary Affective Science Laboratory January 2008 - June 2009
Skills
Leadership Development, Leadership, Project Management, Analysis, Research, PowerPoint, Microsoft Excel, Planning Budgeting &..., Data Analysis, Recruiting, Management, Employee Relations, Employee Benefits, Program Management, Strategy, Insurance, Training, Business Analysis
Education
Boston College 2005 — 2009
BA, Psychology, Sociology
Babson College
Babson College
babson
Must've Done Something Good March 2005 - Present
Unum October 2001 - May 2004
The Hanover Insurance Group October 1997 - March 2000
Skills
Fiction Writing, Editing, Leadership, Tutoring, Creative Writing, Teaching Writing, Writing, Humorous Fiction, Teaching, Journalism, Web Content, Newsletters, Proofreading, Books, Freelance Writing, Underwriting
Education
Assumption College 1993 — 1997
B.A., English
The Hanover Insurance Group June 2015 - Present
The Hanover Insurance Group June 2014 - August 2014
Old New England Construction June 2013 - August 2014
Assumption College September 2013 - June 2014
Whitinsville Community Center September 2012 - December 2013
Whitinsville Community Center June 2008 - August 2012
Skills
Microsoft Access, Toad, Microsoft Excel, Microsoft SQL Server, Microsoft Word, HTML, Google Docs, Social Media, Teamwork, Access
Education
Southern New Hampshire University 2015 — 2017
Master of Science (MS), Corporate Finance
Assumption College 2012 — 2015
Bachelor of Arts Degree in Economics, Major: Economics with a business concentration Minor: Finance, graduate
Bentley University 2011 — 2012
Economics and Corporate Finance, Freshman
Northbridge High School 2007 — 2011
The Hanover Insurance Group August 2003 - Present
The Hanover Insurance Group January 2003 - Present
Hanover Insurance August 2003 - May 2011
R. Plante January 1991 - January 2001
Commonwealth Gas August 1989 - December 1999
Skills
Insurance, Claim, Claims Management, Customer Service, Liability, Casualty, Property & Casualty..., Subrogation, Strategic Planning, Property Damage, Commercial Insurance, Mold Remediation, General Insurance, Commercial Lines, Microsoft Excel, Property, Restoration, Water Damage, Sales, Legal Liability, Property Claims, Claims Resolution, Xactimate, Liability Analysis, Claim Investigation, Casualty Insurance
Education
Becker College 2008 — 2012
Bachelor of Science (BS)
Assumption College 1990 — 1994
Ark Media and Marketing LLC August 2015 - Present
Corporate Risk Solutions June 2015 - Present
Corporate Risk Solutions December 2014 - June 2015
The Hanover Insurance Group April 2014 - October 2014
Goji May 2013 - April 2014
Rhode Island Novelty January 2013 - May 2013
Skills
Press Releases, Event Management, Integrated Marketing, Marketing Management, Advertising, Social Media Marketing, Competitive Analysis, Public Relations, Digital Strategy, Facebook, Marketing, Social Media, Strategy, CRM, Market Research, Strategic Partnerships, Management, Retail, Leadership, Sales, Lead Generation, Blogging, Internal Communications, Human Relationship, Microsoft Office, Customer Service, Public Speaking, PowerPoint, Microsoft Excel, Event Planning
Education
Assumption College
Master of Business Administration (M.B.A.), MBA Candidate
University of Massachusetts Dartmouth 2008 — 2013
Bachelor of Science, Marketing
Department of Transitional Assistance 2013 - 2015
The Hanover Insurance Group December 2012 - May 2013
Bank of America October 2012 - December 2012
The Children's Place January 2007 - October 2012
Old Navy October 2001 - December 2006
Skills
Store Management, Loss Prevention, Visual Merchandising, Driving Results, Big Box, Multi-unit, Merchandising, Shrinkage, New Store Openings, District Management, Inventory Control, Store Operations, Associate Development, New Store Development, CPFR
Education
Assumption College 2014 — 2016
Quinsigamond Community College
Quinsigamond Community College
Business Administration and Management, General
MAPFRE U.S.A. Corp. July 2014 - Present
Global Atlantic Financial Group May 2013 - July 2014
Commonwealth Annuity May 2009 - April 2013
The Hanover Insurance Group January 2007 - April 2009
The Hanover Insurance Group December 1999 - November 2006
Skills
Financial Analysis, Financial Reporting, Insurance, Internal Controls, SEC filings, Accounting, Analysis
Education
Assumption College 1993 — 1997
Bachelor's degree, Accounting
Saint-Gobain Abrasives May 2014 - Present
Santander Bank, N.A. October 2013 - May 2014
EMC June 2013 - October 2013
Citizens Bank March 2012 - June 2013
Boston Financial Data Services December 2011 - March 2012
Citizens Bank June 2011 - December 2011
Nestle Waters April 2010 - November 2010
The Hanover Insurance Group 2009 - 2010
Santander Bank, N.A. 2006 - 2009
Excel Staffing 2005 - 2006
Skills
Talent Acquisition, Talent Management, Recruiting, Employee Relations, Executive Search, Business Relationship..., IT Recruitment, Sales Management, Human Resources, Technology Recruitment, Corporate Recruiting, Onboarding, Applicant Tracking..., Sourcing, College Recruiting, Technical Recruiting, HRIS, Workforce Planning, Contract Recruitment, Deferred Compensation, Employee Engagement, PeopleSoft, Screening, Taleo, Vendor Management, Recruitment Advertising, Coaching, Organizational..., Personnel Management, HR Policies, Building Relationships, Change Management, Business Development, Leadership, Hiring, Succession Planning, Temporary Placement, Interviews, New Hire Orientations, Management, Strategy, Permanent Placement, Employer Branding, Strategic Sourcing, Resume Writing, HR Consulting, Behavioral Interviewing, Account Management, Background Checks, Staff Augmentation
Education
Assumption College 2007 — 2009
Assumption College 2001 — 2005
Harleysville Insurance/Nationwide Insurance May 2013 - Present
The Hanover Insurance Group October 2008 - April 2013
The Hanover Insurance Group January 1999 - October 2008
The Hanover Insurance Group June 1995 - January 1998
The Hanover Insurance Group June 1987 - January 1995
Skills
Process Improvement, Insurance, Commercial Lines..., Underwriting, Training, Product Development, Technology, Change Management, Commercial Insurance, Leadership, Project Management, Property, Vendor Management
Education
Assumption College 1985 — 1987
Bachelor of Science (B.S.), Business Management
The Hanover Insurance Group September 2015 - Present
The Hanover Insurance Group March 2014 - Present
The Hanover Insurance Group October 2012 - March 2014
The Hanover Insurance Group May 2011 - October 2012
MAPFRE June 2010 - May 2011
Skills
Business Analysis, Risk Management, Microsoft Excel, Customer Service, Microsoft Office, Strategic Planning, Microsoft Word, Facilitation, Requirements Gathering, Commercial Insurance, Requirements Analysis, Business Process, Software Documentation, Analysis, Insurance, Data Analysis
Education
Assumption College 2006 — 2010
Bachelor of Arts (B.A.), Mass Communication/Media Studies
City Year July 2015 - Present
The Hanover Insurance Group March 2012 - Present
The Hanover Insurance Group June 2010 - June 2012
The Hanover Insurance Group June 2010 - March 2012
United Way of Central MA June 2009 - August 2009
U.S. Coast Guard Academy June 2008 - August 2008
Skills
Process Improvement, Project Management, Property & Casualty..., Change Management, Employee Relations, Business Analysis, Microsoft Office, Microsoft Excel, Public Speaking, Leadership Development, Management, Training, Leadership, Marketing, Community Outreach, Talent Management, Team Building, Human Resources, Employee Benefits, Staff Development, Nonprofits, Analysis, Insurance, Time Management, Performance Management, Policy, Program Management, Data Analysis, Strategic Planning, Recruiting, Organizational..., Vendor Management, PowerPoint, Coaching, College Recruiting, Budgets, Employee Engagement
Education
Assumption College 2014 — 2016
Master of Business Administration (MBA)
College of the Holy Cross 2006 — 2010
B.A., History
East Lyme High School
GetHuman January 2014 - May 2014
Advenira Enterprises July 2012 - January 2013
City Realty Group May 2009 - June 2012
MassChallenge January 2012 - May 2012
QED Talent November 2010 - January 2012
The Hanover Insurance Group January 2011 - May 2011
The Barbarian Group December 2008 - January 2009
Education
Babson College
BS, Entrepreneurship, Finance, BRIC (Global Business Management)
University of Massachusetts, Amherst
Finance, Economics
Russian School of Mathematics 1999 — 2003
Perot Systems April 2005 - April 2006
MetLife December 2002 - March 2005
OneBeacon Insurance July 2000 - February 2002
The Hanover Insurance Group April 1988 - July 2000
Skills
Software Project..., Enterprise Software, Program Management, PMP, Agile Methodologies, SDLC, PMO, Integration, Agile Project Management, Software Development, Scrum, Business Process, Quality Assurance, MS Project, Cloud Computing, Management, Cross-functional Team..., SaaS
Education
Assumption College 1990 — 1993
Associate's Degree, Business Administration and Management, General
Assumption College
Business Administration & Management
Web Industries November 2011 - Present
Web Industries November 2010 - November 2011
Pinnacle Development Partners, Inc. 1994 - July 2011
Wachusett Youth Lacrosse (NP) 2000 - June 2011
E.L. Harvey & Sons 2008 - 2010
The Hanover Insurance Group 1985 - 1994
Skills
Visual Studio, LLBLGen Pro, Salesforce.com API, SQL Server 2000-2008, Enterprise Architecture, Virtualization, Agile Project Management, Entrepreneur, Software Development, Database Administration, High Performance..., C#, VB.NET, SQL Server, .NET, XML, T-SQL, Web Services, SSRS, TFS, SQL, Salesforce.com, Microsoft SQL Server, SDLC, Databases, IT Strategy, Leadership, Enterprise Software, CRM, Strategy, Operating Systems, Entrepreneurship
Education
Worcester Polytechnic Institute 1985 — 1992
Master of Science (MS), Computer Science
Assumption College 1981 — 1985
Bachelor of Arts (BA), Mathematics & Computer Science
The Hanover Insurance Group July 2012 - Present
Travelers Insurance September 2007 - July 2012
Travelers September 2003 - September 2007
Skills
Claim Investigation, Legal Assistance, Compliance, Subrogation, Litigation Management, Legal Liability, Property Damage, Casualty, Workers Compensation, Property & Casualty..., Liability Analysis, Claims Management, Investigation, Product Liability, Mediation
Education
Assumption College 1999 — 2003
Bachelor of Arts (B.A.), History
The Hanover Insurance Group May 2014 - Present
The Hanover Insurance Group September 2012 - May 2014
The Hanover Insurance Group January 2011 - September 2012
Digital Federal Credit Union November 2007 - January 2011
Skills
Property & Casualty..., Insurance, Risk Management, Underwriting, Research, Loans, Microsoft Office, Commercial Insurance
Education
Nichols College 2011 — 2014
Master of Business Administration (M.B.A.)
Assumption College 2003 — 2007
Bachelors, Marketing and Finance
Marlborough High School 1999 — 2003
Hallmark Financial Services Inc. November 2013 - Present
Healthcare Solutions November 2011 - November 2013
The Hanover Insurance Group September 2009 - January 2012
AIG July 1998 - September 2009
Infinity Insurance March 1993 - July 1998
Skills
Insurance, Pricing, Process Improvement, Product Management, Strategic Planning, Data Analysis, Product Development, Analysis, Competitive Analysis, Forecasting, Business Strategy, Property & Casualty..., Financial Analysis, Analytics, Marketing Strategy, Strategy, Team Leadership, Business Analysis, Litigation Management, Leadership, Risk Management, Vendor Management, Sales, Account Management, Reinsurance, Management, Claims Management, Liability, Cross-functional Team..., Claim, Professional Liability, Commercial Insurance, Umbrella Insurance, Business Planning, General Insurance, Underwriting, Legal Liability, Brokers, Executive Management
Education
Auburn University 1986 — 1990
BSBA, Finance
MetLife Auto & Home March 2005 - Present
The Hanover Insurance Group December 1992 - Present
Hanover June 2004 - March 2005
The Hanover Insurance Group June 1998 - February 2005
Hanover June 1998 - July 2004
Liberty Mutual Insurance January 1996 - January 1998
allmerica January 1992 - January 1995
Education
Assumption College
Liberal Arts Program
KEAN COLLEGE OF NEW JERSEY
Commercial Recreation
SimpliVity Corporation June 2014 - Present
Brookfield Renewable Power March 2012 - May 2014
The Hanover Insurance Group June 2006 - February 2012
The Hanover Insurance Group 2006 - 2009
QUALIS TECHNOLOGY 2005 - 2006
Arch Wireless 2000 - 2005
Skills
Talent Management, HRIS, Deferred Compensation, Human Resources, Performance Management, Change Management, Personnel Management, Employee Benefits, Leadership, Leadership Development, Organizational..., Project Management, Training, Policy, Coaching, Job Descriptions, College Recruiting, Vendor Management, Technical Recruiting, Succession Planning, Employee Relations, Workforce Planning, Program Management, Employment Law, Organizational Design, Sourcing, Onboarding, Job Evaluation, Talent Acquisition, Management, Strategy, HR Policies, PeopleSoft, Internet Recruiting, Team Building, Interviews, Business Strategy, Analysis, Process Improvement, Employee Training, Salary, Payroll, Employee Engagement, Compensation & Benefit, Benefits Administration
Education
Assumption College
BS, Liberal Arts and Sciences/Liberal Studies
Fidelity Investments June 2010 - Present
The Hanover Insurance Group May 2009 - September 2009
Fidelity Investments November 2007 - February 2009
FILI, Fidelity Investments June 2006 - October 2007
Fidelity Investments December 2005 - June 2006
Fidelity Investments March 2001 - December 2005
Education
Babson College 1993 — 1997
Bachelor of Science
Saint John's High School (Shrewsbury) 1989 — 1993
Unum December 2010 - Present
Bowditch & Dewey, LLP August 2007 - June 2011
Genzyme Corporation April 2007 - August 2007
Allmerica Financial Corporation July 2000 - May 2006
The Hanover Insurance Group September 1998 - July 2000
PFPC, fomerly First Data Coporation June 1996 - September 1998
Skills
Life Insurance, Insurance, Relationship Management, Projects, Process Improvement, Customer Service, Quality Assurance, Claim, Analysis, Series 6, Management, Disability Insurance, Training, Mutual Funds, Investments, Call Centers, Risk Management, Underwriting, Employee Benefits
Education
Assumption College 2011 — 2015
Master of Business Administration (MBA), Economics, Finance, Accounting, GPA - 3.925
Assumption College 2008 — 2010
Bachelor's, Economics
Mount Wachusett Community College 2006 — 2008
Associates, Paralegal
Wachusett Regional High School 1985 — 1989
Diploma
TJX March 1990 - Present
TJX March 1990 - Present
The Hanover Insurance Group March 1986 - March 1990
Skills
Retail, Process Improvement, Project Management, SDLC, Visio, SharePoint, Business Analysis, Management, Vendor Management, Project Planning, Business Process, Software Development, Leadership, Cross-functional Team..., Project Portfolio..., Change Management, Team Leadership, SQL, Performance Management, Data Analysis, Business Process..., Business Intelligence, Program Management, IT Management, Software Project..., Requirements Analysis, Team Building, Software Documentation, Enterprise Architecture, Analysis, Customer Service, Windows, Access, Microsoft SQL Server, IT Strategy, Integration, ITIL, Inventory Management
Education
Westfield State College 1981 — 1985
Bachelor of Science (BS), Mathematics and Computer Science
Assumption College
Master of Business Administration (M.B.A.)
The TJX Companies, Inc. September 2015 - Present
adidas group 2009 - 2014
adidas group 2005 - 2009
adidas group 2004 - 2005
Reebok 2001 - 2004
Reebok 1998 - 2001
Reebok 1997 - 1998
State Chemical 1996 - 1997
Access Surgical Internantional 1995 - 1996
The Hanover Insurance Group 1993 - 1994
Skills
SD, SAP, SAP R/3, EDI, AFS, ERP, Supply Chain, Retail, Supply Chain Management, Production Planning, SAP SD, Inventory Management, Warehouse Management, Business Analysis, Cross-functional Team..., Management, Apparel, Merchandising, Requirements Analysis, SAP Implementation
Education
Assumption College 1989 — 1993
BJ's Wholesale Club August 2010 - January 2013
The Hanover Insurance Group June 2007 - May 2010
The Hanover Insurance Group June 2006 - June 2007
Southwest Bank of St. Louis March 2002 - October 2004
Skills
SDLC, Requirements Gathering, Business Analysis, User Acceptance Testing, Process Improvement, Business Process..., Vendor Management, Testing, Business Process..., PeopleSoft, Project Planning, SharePoint, Analysis, Business Process, Visio, Business Requirements, Requirements Analysis
Education
Assumption College
Bachelor of Arts, Management
The Hanover Insurance Group 2004 - Present
The Hanover Insurance Group 1999 - 2004
The Hanover Insurance Group 1993 - 1997
KPMG Advisory May 1988 - April 1990
Deluxe Corporation (NEBS) 1984 - 1988
Skills
Analysis, Governance, Auditing, Fraud, Internal Audit, Insurance, Financial Analysis, Finance, Financial Risk, Sarbanes-Oxley Act, Risk Management, Internal Controls, Enterprise Risk..., Process Improvement, Risk Assessment, COSO, Financial Reporting, IT Audit, Corporate Governance, Sarbanes-Oxley, Business Process...
Education
Assumption College
Bachelor of Science, Accounting (minor in Finance)
Ayer High School
The TJX Companies, Inc. April 2013 - Present
The Hanover Insurance Group December 2009 - April 2013
Dextrys April 2009 - January 2010
Fidelity Investments July 2007 - 2008
Fidelity Investments 2005 - 2007
Fidelity Investments July 2002 - July 2005
Fidelity Investments September 2001 - July 2002
Fidelity Investments January 1996 - September 2001
Fidelity Investments September 1994 - January 1996
Avery Dennison January 1993 - September 1994
Skills
Process Improvement, Program Management, Human Resources, Project Management, SDLC, Data Analysis, Software Documentation, Business Analysis, Requirements Analysis, Management, Requirements Gathering, Analysis, Databases, Vendor Management, Software Project..., Business Requirements, Change Management, System Administration, Product Management, Team Building, PMP, Outsourcing, Business Process..., Financial Services, Employee Benefits, Software Development, Visio, Strategy
Education
Assumption College 1980 — 1984
BA, Politics
Zensar October 2013 - Present
Akibia October 2007 - October 2013
The Hanover Insurance Group 2004 - 2005
Putnam Investments 2003 - 2005
Skills
Salesforce.com, Solution Selling, Lead Generation, SaaS, Account Management, Enterprise Software, Sales Process, Sales, Channel Partners, Direct Sales, Sales Operations, Cloud Computing, Communication, Managed Services, New Business Development, Professional Services, Networking, Data Center, Management, Vendor Management
Education
Johnson and Wales University 1999 — 2003
Marketing
Assumption College
Wachusett
Wellesley College October 2014 - Present
Worcester Polytechnic Institute October 2012 - October 2014
Graduate Leverage March 2012 - November 2012
Stone and Paul PC February 2012 - April 2012
Babson College January 2012 - March 2012
Citizens Bank May 2006 - December 2011
Charles Edgar CPA December 2009 - June 2010
US Census Bureau March 2010 - May 2010
The Hanover Insurance Group January 2009 - May 2009
Babson College September 2008 - May 2009
Skills
Accounting, Tax Preparation, Customer Service, Finance, Management, Tax, Student Financial Aid, Banking, Microsoft Excel, Financial Reporting, Income Tax, Leadership, Financial Aid..., Time Management, Business, Access, Teamwork, Microsoft Office, PowerPoint, Microsoft Word, Higher Education
Education
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2009
MSA, Accounting
Babson College 2005 — 2009
BSBA, Public Acounting and Legal Studies
The Goddard School February 2011 - Present
The Hanover Group July 2010 - March 2011
The Hanover Insurance Group 2010 - 2011
21st Century Insurance August 2007 - September 2009
Georgia Ensemble Theatre 2006 - 2007
Georgia Ensemble Theatre 2006 - 2007
Blueprint for Life January 2006 - December 2006
Kitt's Music September 2004 - July 2005
Humanscale December 2003 - July 2004
Decore-ative Specialties June 2003 - October 2003
Skills
Sales, Sales Process, Training, Leadership, New Business Development, Selling, Business Development, Sales Operations, Insurance, Cold Calling, Call Centers, Time Management, Microsoft Office
Education
Azusa Pacific University 1999 — 2003
Bachelor's, Business Adminstration
Azusa Pacific University
Business Administration
White Mountains Capital July 2011 - Present
OneBeacon Insurance Group July 2007 - July 2011
MetLife September 2005 - July 2007
The Hanover Insurance Group September 2003 - September 2005
State Street Corporation September 2000 - September 2003
Skills
Internal Audit, Internal Controls, Risk Assessment, Enterprise Risk..., Sarbanes-Oxley Act, IT Audit, Insurance, Financial Risk, IT Risk Management, Continuous Auditing, Compliance, CAATs, Audit Committee..., Audit Policies &..., Staff Management &..., Reinsurance, Sarbanes-Oxley, Process Improvement, Audit Committee, Governance, Managerial Finance, Management, Auditing, Corporate Governance, Business Process..., Risk Management
Education
Babson College 1996 — 2000
The Main Street America Group April 2015 - Present
Eastern States Insurance Agency October 2014 - April 2015
The Hanover Insurance Group September 2012 - September 2014
The Hanover Insurance Group April 2011 - September 2012
Hanover Insurance Group October 2006 - April 2011
Skills
Surety Bonds, Bonds, Underwriting, Claim, Commercial Insurance, Liability, Reinsurance, Professional Liability, General Insurance, Spreadsheets, Financial Accounting, Legal Liability, Research, Workers Compensation, Brokers, Claims Management, Property & Casualty...
Education
Assumption College
B.A, Economics
The Hanover Insurance Group November 2014 - Present
Good Tymes DJ Service January 1996 - Present
MAPFRE Insurance July 2013 - October 2014
MAPFRE Insurance July 2012 - July 2013
MAPFRE Insurance October 2005 - July 2012
MAPFRE Insurance January 2005 - October 2005
Skills
Insurance, Property & Casualty..., Liability, Customer Service, Legal Liability, Microsoft Office, Analysis, Negotiation, Process Improvement, Team Building, Software Documentation, Coaching, Strategic Planning, Microsoft Word, PowerPoint, Business Analysis, Data Analysis, Public Speaking
Education
Mount Wachusett Community College 2000 — 2001
Associate of Science (A.S.)
Assumption College
Bachelor of Business Administration (BBA)
The Hanover Insurance Group, Inc. August 2011 - Present
The Hanover Insurance Group December 2000 - December 2013
Mirick O'Connell 1998 - December 2000
Skills
Insurance, Microsoft Office, Document Management, Project Management, Outlook, Visio, Salesforce.com, Training, Analysis, Business Analysis, Litigation Management, SharePoint, Microsoft Word, Contract Negotiation, Litigation Support, Lotus Notes, Process Improvement, Adobe Acrobat, Strategic Planning, Legal Writing, Governance, Microsoft Excel, Management, Recruiting, Litigation, PowerPoint, Legal Research, Risk Management, Sales, Software Documentation, Public Speaking
Education
Assumption College
Bachelor's Degree
Assumption College January 2008 - Present
The Hanover Insurance Group January 1993 - January 2008
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Event Planning, Time Management, Leadership, Customer Service, Editing, Training, Public Speaking, Microsoft Word
Education
Assumption College
Central New England College
The Salter School
Zion Coffee Roasters March 2011 - Present
Kelly Services at C&S Wholesale Grocers March 2014 - June 2014
The Hanover Insurance Group January 2013 - March 2014
Simplex Grinnell June 2005 - March 2011
PC Connection, Inc. 2000 - 2001
PC Connection, Inc. 2000 - 2001
PC Connection, Inc. 2000 - 2001
PC Connection, Inc. 2000 - 2001
Skills
Outlook, Customer Service, Microsoft Excel, Budgets, Microsoft Word, Microsoft Office, Sales Management, Negotiation, PowerPoint, Accounting, Account Management, New Business Development, Team Leadership, Team Building, Training, Leadership, Strategic Planning, Process Improvement, Marketing, Sales, Management, Public Speaking, Event Planning
Education
Assumption College 1977 — 1981
Bachelors, General
The Hanover Insurance Group 2014 - Present
The Hanover Insurance Group January 2013 - Present
The Hanover Insurance Group 2011 - 2013
The Hanover Insurance Group 2008 - 2011
The Hanover Insurance Group 2006 - 2008
The Hanover Insurance Group 2000 - 2006
Competitive Edge Services 1996 - 1997
Skills
Security, Integration, IT Management, Enterprise Architecture, Citrix, Active Directory, Software Development, Software Deployment, Cross-functional Team..., Organizational Design, Cost Reduction..., IT Financial Management, Succession Planning, Acquisition Integration, Mergers, IT Executive Management, IT Strategy, Business Analysis, Vendor Management, IT Service Management, Information Technology, SDLC, Mergers & Acquisitions, Websphere, Requirements Gathering, SOA, Process Improvement, Requirements Analysis, PMP, SharePoint, Strategy, Management, Leadership, Insurance
Education
ITIL V3 Cerified 2011 — 2011
ITILV3, IT Service Management
Microsoft Certification Program 2008 — 2008
Microsoft Certified Systems Engineer, Windows Server
Babson College 2007 — 2007
Certificate, IT Consortium - Innovation with IT
Worcester State College 1982 — 1986
BS, Computer Science
eClinicalWorks April 2015 - Present
New England Home Therapies, Inc. May 2012 - April 2015
Spectrum Health Systems, Inc. April 2010 - May 2012
The Hanover Insurance Group September 2007 - January 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Research, Outlook, Windows, Customer Service, Microsoft Office, Process Improvement, Training, Healthcare, Leadership, Team Leadership, Public Speaking, Nonprofits, Medicare, Medicaid, MCOs, Provider online service..., IVR, Prior Authorization, A/R Collections, DME, Enteral Nutrition, Home Infusion, Oxygen Therapy, Mental Health, EOB, Insurance Verification, Medicare/Medicaid..., HIPAA, Fee Schedules, Telecommunications, online portals, CMS-1500, electronic claim filing, PECOS validation
Education
Assumption College 2009 — 2009
Certificate, Medical Billing, Coding and Terminology
Bay Path University 2004 — 2005
Business Administration, Management and Operations
Uxbridge High School 1996 — 1998
High school diploma
Beachbody November 2014 - Present
Plymouth Rock Assurance December 2013 - Present
The Hanover Insurance Group January 2012 - December 2013
The Hanover Insurance Group June 2010 - February 2012
The Hanover Insurance Group June 2008 - June 2010
JCSI May 2007 - February 2008
Skills
Attention To Detail, Business Communications, Creative Problem Solving, Property & Casualty..., Time Management, Building Relationships, Commercial Lines, Underwriting, Teamwork, Liability, Claim, Casualty, Benefits Administration, Liability Analysis, Training, Small Business, Sales, Risk Management, Analysis, Customer Satisfaction, Property Claims, Customer Retention, Management, Employee Training, Accident, Claims Resolution, Team Building, Account Management, Legal Liability, Data Analysis, Process Improvement, Property, Claim Investigation, Goal Oriented, Workers Compensation, Customer Service, Call Centers, Property Damage, Marketing, Leadership, Subrogation, Negotiation, Claims Management, Adjustments, Relationship Management, Professional Liability, Homeowners, Access, Claims Handling, Casualty Insurance
Education
Assumption College 2009 — 2012
Master of Business Administration (MBA), Marketing/Marketing Management, General
Worcester State College 2006 — 2008
Bachelors, Business
The University of Connecticut 2004 — 2006
Bachelor of Business Administration (BBA)
Doherty High School 2000 — 2004
The Hanover Insurance Group January 2006 - Present
Hanover Insurance September 1998 - January 2006
The Hanover Insurance Group September 1990 - September 1998
The Hanover Insurance Group October 1979 - September 1990
Skills
Commercial Lines, Underwriting, Insurance, Product Development, Customer Service, Property & Casualty..., Commercial Insurance, General Insurance, Liability, Professional Liability, Legal Liability, Reinsurance, Claim, Claims Management, Umbrella Insurance
Education
Assumption College 1984 — 1987
Business Administration and Management, General
MassBay Community College 2009 - Present
NELINET, Inc. January 2003 - August 2009
Westborough Public Library September 2001 - May 2003
The Hanover Insurance Group September 1990 - December 2002
Worcester City Hospital February 1983 - August 1990
Jacob Edwards Library November 1982 - May 1984
Skills
Higher Education, Student Affairs, Student Development, Staff Development, Instructional Design, Academic Advising, Teaching, Program Development, Adult Education, Distance Learning, Curriculum Design, Curriculum Development, Career Counseling, Information Science, Instructional Technology, Academic Libraries, Resume Writing, Student Counseling, Administration
Education
University of Rhode Island 1980 — 1981
Master of Library Science, Special Libraries
Assumption College 1978 — 1980
Master of Arts, History
Assumption College 1974 — 1978
Bachelor of Arts (B.A.), History major; Politics & Psychology minors
Simmons College
Doctor of Arts, Library Adminstration
Nationwide Insurance January 2014 - Present
The Main Street America Group January 2010 - June 2013
Travelers 2006 - 2008
The Hanover Insurance Group 1998 - 2006
Commerce Insurance 1995 - 1998
Skills
Legal Liability, Insurance, Property & Casualty..., Liability, Casualty, Subrogation, Claims Management, Property Damage, Training, Customer Service, Claim, Liability Analysis, Claims Handling, Commercial Insurance, Commercial Lines, Claims Resolution, Claim Investigation, Professional Liability, General Insurance, Litigation Management, Workers' Compensation..., Personal Lines Auto, Underwriting, Property Claims, Claims Investigations, Reinsurance
Education
Assumption College 1986 — 1991
BS, Business/History
Edgecom
TJX August 2013 - Present
TJX 2007 - August 2013
The Hanover Insurance Group 2004 - 2007
The Hanover Insurance Group 2001 - 2004
Skills
Forecasting, Financial Analysis, Income Statement, Trend Analysis, Financial Reporting, Financial Modeling, Variance Analysis, P&L Analysis, Budgets, Microsoft Excel, Accounting, Inventory Management, Operations Management, Logistics, P, Process Improvement
Education
Assumption College 2001 — 2006
Master of Business Administration (M.B.A.)
Bridgewater State College 1993 — 1997
Bachelor's degree, Exercise Science
Route 1 Auto Group, Inc. January 2007 - April 2013
Ford Motor Company January 2004 - November 2006
General Dynamics Information Technology June 2001 - February 2002
State Street Bank April 2000 - May 2001
General Dynamics Information Technology May 1999 - March 2000
The Hanover Insurance Group September 1998 - May 1999
Skills
Strategic Planning, Training, Customer Satisfaction, Sales, Marketing Strategy, Time Management, Outlook, Microsoft Office, Negotiation, Human Resources, Budgets, Account Management, Logistics, Retail, Customer Retention, Team Building, Process Improvement, Sales Management
Education
Assumption College 1995 — 2000
Bachelor of Arts, Marketing, Business
The Hanover Insurance Group 1989 - Present
Education
Assumption College 1993 — 1999
Bachelor of Science, Communication
Marianapolis Preparatory School 1984 — 1988
The Hanover Insurance Group June 1997 - Present
Allmerica Financias June 1997 - Present
Skills
COBOLII, DB2, JCL, Java, CICS web services, CICS, Ratabase, Community Service, Sports Coaching, TSO, Syncsort, Easytrieve plus, Software Development, Systems Analysis, Problem Solving, Insurance, Requirements Gathering, Websphere, Testing, SOA, SDLC, Toad, COBOL, Easytrieve, IBM Mainframe, Mainframe, Quality Assurance
Education
Assumption College 1993 — 1997
Bachelor of Arts (BA), Computer Science
EMC May 2012 - Present
University of Massachusetts 2007 - 2010
The Hanover Insurance Group April 1993 - December 2003
Dun and Bradstreet Software 1990 - 1992
Skills
Project Coordination, Financial Software..., ms access, ms excel, system adminstration, training, business analyst, Software Project..., General Ledger..., fixed assets, capital projects, software consultant
Education
Assumption College
Worcester State College
The Hanover Insurance Group
Skills
Business Analysis, Insurance
Education
Assumption College
Bachelor of Science (B.S.), Communication
The Hanover Insurance Group October 2000 - Present
MAPFRE January 1996 - September 2000
Education
Assumption College
Bachelor of Business Administration (BBA), Accounting
Assumption College
Master's Degree
The Hanover Insurance Group June 2006 - Present
The Hanover Insurance Group June 2003 - June 2006
Crawford & Company March 2000 - June 2003
Claims Verification Inc. June 1996 - 2000
Skills
Research, Negotiation, Microsoft Excel, Strategic Planning, Budgets, English, Teaching, Photoshop, HTML, Editing
Education
Boston University - School of Management
Service Operation Excellence
Seton Hall University
Bachelor's Degree, Criminology
Assumption College
Master of Business Administration (M.B.A.)
Oracle June 1999 - Present
The Hanover Insurance Group May 1992 - August 1994
Education
Assumption College 1988 — 1992
Bachelor of Arts (B.A.), Mathematics and Computer Science
Rensselaer Polytechnic Institute
MS, Computer Science