The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
The Hanover Insurance Group June 2014 - June 2015
The Hanover Insurance Group May 2013 - August 2013
Chaucer Syndicates Ltd October 2012 - January 2013
Holiday Companies May 2012 - September 2012
Maplewood Audi May 2011 - August 2011
RJF Agencies May 2010 - September 2010
Holiday Companies May 2009 - September 2009
Skills
Management, Leadership, Microsoft Office, Project Management, Underwriting, Budgets, Risk Management, Communication, Client Relations, Team Leadership, Microsoft Excel, Time Management, Insurance, Teamwork, Process Improvement, Margin Analytics
Education
Saint John's University 2010 — 2014
Business Leadership Management, Business Administration and Management, General
Imperial College London 2012 — 2012
Management, Business Administration and Management, General
Mahtomedi High School 2006 — 2010
Management, Economics
The Hanover Insurance Group November 2013 - Present
UnitedHealthcare March 2013 - August 2013
Stavros: Center for Independent Living April 2010 - February 2013
The May Institute June 2011 - June 2012
Six Flags New England March 2007 - February 2010
Skills
Marketing Strategy, Case Managment, Social Services, Mental Health, Crisis Intervention, Adolescents, Community Outreach, Psychology, Behavioral Health, Child Development, Program Development
Education
University of Massachusetts, Amherst 2010 — 2012
Bachelor of Science (B.S.), Psychology
Holyoke Community College 2008 — 2010
Associate of Arts (A.A.), Pre-Medicine/Pre-Medical Studies, Psychology
The Hanover Insurance Group January 2015 - Present
Integrity Adjusters, LLC August 2012 - January 2015
Skills
Insurance Adjusting, Property & Casualty..., Property Damage, Liability, Insurance, Claim, Adjustments
Education
Indiana University - Kelley School of Business 2011 — 2014
Bachelor of Science (BS), Accounting and Finance
Pensacola Christian College 2009 — 2010
The Hanover Insurance Group June 2014 - Present
University of Massachusetts Amherst November 2011 - May 2014
The Hanover Insurance Group June 2013 - August 2013
Apple Barn Café September 2008 - September 2010
Big Brother Big Sister April 2008 - August 2010
Skills
Highly Dedicated, Highly responsible, Outstanding..., Training, Number Crunching, Conflict Resolution, Microsoft Excel, Oral & Written..., Leadership, Responsible, Social Media
Education
Isenberg School of Management, UMass Amherst 2010 — 2014
Undergraduate, Finance
Saint John’s High School 2006 — 2010
Cisco Brewers May 2015 - Present
Bartlett's Farm May 2015 - Present
Isenberg School of Management, UMass Amherst January 2015 - Present
Emily Dickinson Museum September 2014 - Present
Protect Our Breasts September 2012 - Present
Isenberg Women in Business January 2012 - Present
The Hanover Insurance Group June 2014 - August 2014
Commonwealth Honors College May 2013 - May 2014
The Hanover Insurance Group May 2013 - August 2013
Darby's Bakery July 2009 - August 2013
Education
Commonwealth Honors College, UMass Amherst 2011 — 2015
Isenberg School of Management, UMass Amherst 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Wachusett Regional High School 2007 — 2011
Allied World June 2013 - Present
Aon Risk Services December 2011 - June 2013
The Hanover Insurance Group October 2010 - December 2011
The Hanover Insurance Group June 2008 - October 2010
The Hershey Company June 2007 - April 2008
Pacers Sports & Entertainment May 2006 - April 2008
Skills
Property, Underwriting, Commercial Insurance, Customer Service, Casualty, Property & Casualty..., Insurance, Liability
Education
Indiana University Bloomington 2003 — 2007
The Hanover Insurance Group May 2015 - Present
Travelers February 2014 - May 2015
Pekin Insurance January 2010 - February 2014
Aerotek June 2008 - January 2010
United State Smokeless Tobacco October 2005 - May 2008
Skills
Claim, Negotiation, Insurance, Recruiting, Customer Service, Microsoft Excel, Property & Casualty..., Microsoft Word, Training, Liability, Interviews, Commercial Lines, Casualty, Claims Management, Commercial Insurance, Property Claims, Property Damage
Education
Illinois State University 2003 — 2008
B.S., Finance, Economics
The Hanover Insurance Group November 2013 - Present
The Hanover Insurance Group September 2010 - October 2013
Seidman Graduate Business Office January 2008 - August 2010
Grand Valley State University May 2007 - August 2007
Skills
Human Resources, Interviews, Community Development, Event Planning, Program Development, Exit Interviews, Training, Community Relations, Employee Wellness..., Survey Methodology, Employee Appreciation, Volunteer Management, Talent Acquisition, Employee Benefits, Customer Service, Time Management, Leadership, Management, Microsoft Excel, Microsoft Office, Onboarding
Education
Michigan State University 2011 — 2013
Masters, Master in Human Resources and Labor Relations
Grand Valley State University 2006 — 2010
BBA, Human Resources
Howell High School 2002 — 2006
State Farm October 2014 - Present
The Hanover Insurance Group October 2000 - October 2014
GMAC Insurance 1997 - 2000
Miller, Rapp, Herbers, Bruebaker and Terry Inc. 1994 - 1997
Skills
Underwriting, General Insurance, Insurance, Property & Casualty..., Enterprise Risk..., Commercial Insurance, Reinsurance, Risk Management, SAS, Actuarial Science, Commercial Lines, Casualty, Financial Risk, Liability, Data Analysis, Casualty Insurance, Access
Education
Illinois Wesleyan University 1990 — 1994
Mathematics
Lexington Insurance Company March 2015 - Present
Worldwide Facilities, Inc. July 2012 - March 2015
The Hanover Insurance Group September 2010 - July 2012
Harner's Bakery & Restaurant January 2004 - August 2010
Wine Sergi Insurance December 2007 - January 2008
Skills
Property & Casualty..., Underwriting, Liability, Commercial Lines, Commercial Insurance, Insurance
Education
Illinois State University 2006 — 2010
BS, Insurance and Marketing
ICN Business School- Metz, France 2009 — 2009
International Business
Hortica Insurance & Employee Benefits September 2014 - Present
HARCO Insurance Services March 2012 - Present
HARCO Insurance Services May 2008 - August 2011
The Hanover Insurance Group July 2009 - July 2009
Myron Steves July 2009 - July 2009
HARCO Insurance Services May 2009 - July 2009
Texas Mutual Insurance Company June 2009 - June 2009
America First Insurance June 2009 - June 2009
Chubb June 2009 - June 2009
Lake Houston Tire January 2005 - May 2006
Skills
Motivativated, Passionate, Easy to Talk & Deal with, Dilligent, Easy-Going, Microsoft Office, Photoshop, Excel, Great People Skills, People-oriented, People Training, Leading People, People Management, Management, Microsoft Excel, Leadership, Employee Training, Property & Casualty..., Insurance, Claim, Social Networking, Time Management, Commercial Insurance, Umbrella Insurance, Negotiation, Inland Marine, Legal Liability, Customer Service, D&O, Liability, Casualty, General Insurance, Employment Practices..., Workers Compensation, Commercial Lines, Professional Liability, Sales, Account Management, Marketing, Cold Calling, Risk Management, Sales Management, Social Media, New Business Development
Education
Texas Tech University 2006 — 2010
General Business, Business
University of Houston-Downtown 2010 — 2011
General Business, Business Insurance
Houston Community College 2006 — 2006
Arts & Sciences, Undecided, 3.5
Kingwood High School 2002 — 2006
Business Administration and Management, General
The Hanover Insurance Group October 2007 - Present
The Hanover Insurance Group March 2000 - Present
Sentry Insurance September 1982 - April 1999
Skills
Time Management, Business Efficiency, Commercial Lines, Insurance, Organizational..., Software Documentation, Access, Process Improvement, Analysis, Employee Benefits, Data Analysis, Call Centers, CRM, Business, Lotus Notes, Leadership, Finance, Management, Testing, Requirements Gathering, Visio, Business Analysis
Education
ITIL 2012 — 2012
ITIL Foundation Certification in IT Service Management
The George Washington University 2007 — 2008
Professional Certification in Business Analyst
Henry Ford Community College
Assoc, Business
Thurston High School
Georgia College July 2015 - Present
Indiana State University May 2014 - May 2015
Indiana State University September 2014 - December 2014
Indiana State University May 2014 - August 2014
Indiana State University August 2013 - May 2014
Indiana State University January 2014 - April 2014
The Hanover Insurance Group August 2010 - August 2013
Baldwin & Lyons, Inc. March 2008 - August 2010
Baldwin & Lyons, Inc. May 2004 - March 2008
AmeriCorps July 2002 - July 2003
Skills
Commercial Insurance, Higher Education, Community Outreach, Event Planning, Student Development, Student Affairs, Process Improvement, Insurance, Microsoft Office, Program Development, Public Speaking, Fundraising, Leadership, Resume Writing, Volunteer Management, Academic Advising, Nonprofits
Education
Indiana State University 2013 — 2015
Master’s Degree, Student Affairs Higher Education
Indiana University - Kelley School of Business 1998 — 2002
Bachelor’s Degree, Business Econ & Public Policy, Operations Management, International Business
Starr Companies October 2014 - Present
Aspen Specialty Insurance August 2012 - October 2014
The Hanover Insurance Group May 2010 - July 2012
The Hanover Insurance Group June 2006 - May 2010
Skills
Underwriting, Management, Inland Marine, Property & Casualty..., Commercial Insurance, Casualty, Legal Liability, Liability, General Insurance, Claim, Insurance, Brokers, D&O, Workers Compensation, Captives, Financial Risk, Professional Liability, Commercial Lines, Claims Management, Umbrella Insurance, Risk Management, Excess, Reinsurance, Marine Insurance, Insurance Law, Health Insurance, Liability Analysis, Employment Practices...
Education
Northern Illinois University - College of Business 2009 — 2012
MBA
Illinois State University 2002 — 2006
Business, Finance
The Hanover Insurance Group August 2015 - Present
Hanover Insurance Group October 2006 - Present
General Casualty Insurance (now QBE Insurance Group) December 2005 - October 2006
Sterling Boiler & Mechanical, Inc October 2005 - November 2005
Ermco Electric Inc June 2004 - September 2005
Skills
CHST, CRIS, OSHA 10 and 30 Hr...., Construction Safety, Risk Assessment, Risk Management, Insurance, Safety Engineering, Hazard Recognition, Safety Training, Workplace Safety, Workers Compensation, Safety Management..., Management, Industrial Safety, Industrial Hygiene, Ergonomics, Construction, Commercial Insurance, Accident Investigation, Inland Marine, Contract Management, Legal Liability
Education
Indiana State University 2000 — 2004
Bachelor of Science, Safety Management
Terre Haute North Vigo 1996 — 2000
The Hanover Insurance Group August 2015 - Present
Hannaford Supermarkets May 2012 - July 2015
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Market Research, SPSS
Education
State University of New York College at Geneseo 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
Hudson Valley Community College 2011 — 2013
Associate's Degree, Business Administration and Management, General, 3.61
Great American Insurance May 2013 - Present
Farmers Insurance Group of Companies August 2008 - May 2013
The Hanover Insurance Group January 2006 - August 2008
Auto Owners Insurance Company December 2000 - January 2006
Skills
Underwriting, Insurance, Liability, Casualty, Commercial Lines, Legal Liability, Reinsurance, Professional Liability, Claim, Risk Management, Brokers, New Business Development, D&O, Inland Marine, Casualty Insurance
Education
Hope College 1991 — 1995
BS: Business Administration & Economics, Business Administration and Management, General
The Hanover Insurance Group June 2015 - Present
State Street September 2013 - May 2015
Amherst Regional High School March 2014 - June 2014
Portland Sea Dogs March 2013 - September 2013
Global Spectrum September 2012 - September 2013
UMass Athletic Marketing September 2012 - September 2013
Mulllins Center Fall Face Off January 2012 - October 2012
Portland Pirates May 2012 - September 2012
Pond Hockey Classic January 2012 - May 2012
Soccerfest January 2012 - May 2012
Skills
Customer Relations, Hard Worker, Communication Written, Social Media, Social Networking, Social Media Marketing, Corporate Social..., Cold Calling, Renewals, Market Research, Negotiation, New Business Development, Ticket Sales, Databases, Drafting Agreements, Sales, Event Management
Education
University of Massachusetts at Amherst - Isenberg School of Management 2011 — 2015
BS, Sports Management, BBA, Finance, 3.90
Group Mission Trips June 2015 - Present
St. Mark's United Methodist Church August 2015 - Present
Ivy Tech Community College September 2011 - Present
Butler University January 2013 - Present
St. Mark's United Methodist Church December 2012 - July 2015
Indy Dispute Resolution September 2013 - September 2014
Broad Law Firm, LLC February 2012 - September 2013
Gaston Cavanaugh & Giesel November 2010 - February 2012
The Hanover Insurance Group 2004 - 2010
Cincinnati Financial Corporation 2000 - 2004
Skills
Litigation, Mediation, Civil Litigation, Commercial Litigation, Alternative Dispute..., Personal Injury..., Dispute Resolution, Trials, Insurance, Torts, Wrongful Death, Construction Law, Arbitration, Medical Malpractice, Legal Issues, Product Liability, Personal Injury, Wills
Education
Indiana University Robert H. McKinney School of Law 1986 — 1989
Doctor of Law (J.D.)
Miami University 1982 — 1986
Bachelor of Arts (BA), Political Science
Carmel High School 1978 — 1982
The Hanover Insurance Group July 2014 - Present
First American Title October 2012 - July 2014
Farmers Insurance November 2010 - September 2012
CareerBuilder.com March 2008 - September 2008
WREX TV June 2005 - February 2008
Skills
Customer Service, Lotus Notes, Excel, Data Entry, Data Mining, Marketing Research, Photojournalism, Video Editing, Deadline Management, Microsoft Excel, Interviews, Time Management, Sales, Facebook, Editing, Insurance, Workers Compensation, General Insurance, Commercial Insurance
Education
Northern Illinois University 2002 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies
Illinois State University 1999 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
HD Jacobs High School 1996 — 1999
LeaseHawk February 2010 - Present
The Hanover Insurance Group May 1997 - February 2007
Skills
Insurance, Property & Casualty..., Commercial Insurance, Claim, General Insurance, Team Building, Microsoft Excel, Microsoft Word, Quality Control, Data Analysis, Salesforce.com, Customer Service, Account Management, Training, Marketing Strategy, Property Management
Education
Indiana State University - School of Business 1993 — 1997
Bachelor of Business Administration (B.B.A.), Insurance
The Hanover Insurance Group November 2014 - Present
Farmers Insurance December 2013 - November 2014
Farmers Insurance May 2007 - December 2013
Access Mortgage and Financial 2005 - 2007
Mercury Insurance September 2005 - April 2006
Skills
mentoring, efficiency, Team Leadership, Customer Service, Independent Thinker, Quality Assurance, Analytic Thinking, Property Claims, Xactimate, Negotiation, Property, Claims Resolution, PowerPoint, Claim Investigation, Underwriting, Microsoft Excel, Claims Handling, Insurance, Property Damage, Homeowners, Claims Management, Claim, Licensed Property, Renters
Education
Grand Valley State University 1998 — 2004
Bachelor of Business Administration (BBA), Finance, General
Lakeview High School
The Hanover Insurance Group May 2012 - August 2015
Yankee Tent Rentals May 2000 - May 2012
Skills
Analysis, Commercial Insurance, Financial Analysis, Financial Modeling, Insurance, Customer Satisfaction, Investments, Leadership Development, Project Management, Property & Casualty..., Strategic Financial..., Risk Management, Valuation, Leadership, Underwriting, Microsoft Excel, Management, Liability
Education
Isenberg School of Management, UMass Amherst 2015 — 2017
Master of Business Administration (MBA)
University of Massachusetts at Amherst - Isenberg School of Management 2010 — 2012
BBA, Finance, GPA: 3.77
Greenfield Community College 2008 — 2010
Associate of Arts (A.A.), Business, GPA: 3.97
The Hanover Insurance Group August 2013 - Present
Rafters Sports Bar August 2010 - August 2012
Five College Movers August 2010 - August 2012
RI Export Assistance Center January 2010 - May 2010
Golden Krust June 2008 - September 2008
Skills
Intercultural..., Adaptability, Microsoft Office, Market Research, International Logistics, Business Analysis, Market Analysis, Corporate Finance, Foreign Policy, International Relations, Strategic Planning, Research, Non-profits, Marketing, Spanish, Team Building, Teamwork, International Business, Economics, International Marketing, Social Media Marketing, English, Customer Service, Marketing Strategy, Business Strategy, PowerPoint
Education
Grenoble Ecole de Management 2013 — 2015
Masters, International Business
Roger Williams University 2006 — 2010
Bachelor's degree, International Business, 3.33
CNA Insurance May 2015 - Present
The Hanover Insurance Group May 2014 - Present
Independent Beachbody Coach April 2014 - Present
The Hanover Insurance Group February 2013 - May 2014
Insurance Agency (privately held) 2008 - 2013
Robert Half International January 2008 - May 2008
Skills
General Insurance, Business Strategy, Liability, Insurance, Personal Development, Property & Casualty..., Underwriting, Analysis, Strategic Partnerships, Key Account Management
Education
Indiana State University 2015 — 2017
Bachelor’s Degree, Risk Management & Insurance
Mount Wachusett Community College 2012 — 2014
Associate's degree, Business Administration and Management, General
The Institutes
AU, AINS
University of Massachusetts Amherst September 2013 - Present
The Hanover Insurance Group June 2014 - August 2014
Perry Ellis International - @PEICorp May 2012 - November 2013
Antaeus Wealth Advisors, LLC June 2013 - August 2013
The Sunshine Group June 2009 - August 2010
Skills
Capital Markets, Time Management, Financial Risk..., Microsoft Office, Data Analysis, Outlook, Teamwork, Financial Analysis, Competitive Intelligence, Critical Thinking, Customer Satisfaction, Highly detail oriented
Education
Isenberg School of Management, UMass Amherst 2011 — 2015
Bachelor of Business Administration (BBA), Finance
Freeman Centennial
Freeman Centennial
CNA Insurance June 2004 - Present
Magna Carta Companies 1996 - 2004
E&M Insurance Associates 1995 - 1996
Aetna 1990 - 1994
The Hanover Insurance Group 1987 - 1990
General Accident Insurance 1981 - 1987
CNA 1978 - 1981
Skills
Marketing, Negotiation, Management, Team Building, Pricing, Direct Sales, Selling, Sales Process, Cold Calling, Reinsurance, Underwriting, Marketing Strategy, Sales Presentations, Key Account Management, Sales Operations, Organization, Inland Marine, Workers Compensation, Property & Casualty..., Property, Timely Decision Making, Automobile, Relationship Management, Risk Management, Risk Analysis, Insurance, Agency Relationship..., Agency Agreements, Employment Practices..., Claims Management, Employee Benefits
Education
Harcum College
Commercial Art
Owen J. Roberts High School
The Hanover Insurance Group 2012 - Present
Hanover Insurance 2008 - March 2012
Liberty Mutual Insurance March 2000 - October 2007
James Gould & Associates PC May 1995 - March 2000
Skills
Commercial Lines, Casualty, Property & Casualty..., Subrogation, Litigation Management, Liability, Workers Compensation, Liability Analysis, Claim, Claims Management, Product Liability, Insurance, Claim Investigation, Property Damage, Reinsurance, Personal Injury, Insurance Law, Litigation, Commercial Insurance
Education
AMIM 2014 — 2014
AMIM, Inland and ocean marine
Thomas M. Cooley Law School 1992 — 1995
Doctor of Law (JD)
Indiana University Bloomington 1987 — 1991
Bachelor's degree, Criminal Justice
Purdue University 1986 — 1987
Assurance January 2015 - Present
Assurance January 2013 - December 2014
The Hanover Insurance Group February 2012 - January 2013
Skills
Customer Service, Property & Casualty..., Leadership, Management, Insurance Program..., Workers Compensation, Risk Management, Temporary Staffing, Commercial Insurance, Account Management, Insurance
Education
Indiana State University
Bachelor of Science (B.S.), Business Management
The Hanover Insurance Group June 2015 - Present
University of Massachusetts Amherst December 2013 - Present
Bogey's Ice Cream August 2012 - August 2015
Chili's May 2011 - February 2014
Skills
Personnel Management, Customer Service, Customer Satisfaction, At Multitasking, Making Deadlines, Microsoft Excel, Microsoft Office, Reliability
Education
Isenberg School of Management, UMass Amherst 2012 — 2016
University of Massachusetts, Amherst 2012 — 2016
Bachelor of Business Administration (B.B.A.), Management
TIAA-CREF October 2013 - Present
The Hanover Insurance Group January 2012 - October 2013
The Hanover Insurance Group June 2010 - June 2012
UMassFive College Federal Credit Union September 2008 - May 2010
Georgetown Savings Bank 2005 - 2008
Skills
Project Management, Marketing Strategy, Business Analysis, Marketing Communications, Marketing Management, Direct Marketing, Digital Marketing, Training, Analysis, Budgets, Marketing, Time Management, Social Media, Microsoft Excel
Education
University of Massachusetts at Amherst - Isenberg School of Management 2006 — 2010
BA, Finance and Operations Management
Red to Black Editing 2008 - Present
Computer Systems Institute August 2013 - June 2014
The Hanover Insurance Group December 2012 - March 2014
Red Cab Taxi Co. December 2011 - August 2012
Davis Publications 2009 - 2010
MedStar Ambulance 2008 - 2009
Skills
Writing, Editing, Copywriting, Copy Editing, Proofreading, Mistake Proofing, English grammar, Poetry, Literature, American Literature, Latin American..., Russian Literature, Creative Writing, Adobe Creative Suite, Microsoft Office
Education
Hampshire College 2004 — 2008
Bachelor of Liberal Arts, Comparative Literature
The Hanover Insurance Group September 2015 - Present
The Hanover Insurance Group April 2014 - September 2015
The Hanover Insurance Group June 2012 - April 2014
UMass Athletics September 2009 - March 2012
UMass Baseball League April 2009 - January 2012
The Hanover Insurance Group June 2011 - August 2011
Skills
Financial Analysis, Microsoft Excel, Analysis, Event Management, Social Media, Data Analysis, Microsoft Office, PowerPoint, Bloomberg, Excel, Microsoft Word, Capital Management, Social Media Marketing, PowerPivot, Pivot Tables, Sports Management, Finance, SNL, Essbase, Rating Agency Relations, Capital Adequacy
Education
University of Massachusetts at Amherst - Isenberg School of Management 2008 — 2012
BBA/BS, Finance/Sport Management, 3.767
University of Massachusetts, Amherst 2008 — 2012
BBA/BS, Finance/Sport Management
Fidelity Investments/Veritude May 2012 - December 2012
Fidelity Investments February 2007 - March 2008
The Hanover Insurance Group August 2005 - November 2006
Fidelity Investments November 2004 - August 2005
Harvard Vanguard Medical Associates October 2000 - April 2004
Atlantic Benefit Concepts 1985 - 1996
Skills
Defined Benefit, Compliance, Strategic Planning, Research, Customer Service, Cost Reduction, Multimedia, Benefits, Employee Benefits, Pensions, Health, Proposal Writing, 401k, Customer Relations, Process Improvement, Analysis, Vendor Relations, Healthcare, Vendor Management, Microsoft Office, Negotiation, Problem Solving, Internal Communications, Insurance, Retirement, Onboarding, RFP, Writing, Excel, Word, PowerPoint, Account Management, Health Insurance, Change Management, Documentation, HR Policies, Project Planning, HIPAA, Product Development
Education
Indiana University Bloomington 1966 — 1970
BA, French, English, Teaching Certification
The Hartford February 2012 - Present
The Hartford November 2009 - February 2012
The Hartford June 2006 - November 2009
Family Shelter Service Organization June 2006 - November 2009
The Hanover Insurance Group April 2003 - June 2006
Kemper Insurance July 1999 - April 2003
Crum & Forster September 1996 - July 1999
Travelers June 1986 - September 1996
Skills
Sales Management, Change Management, Leadership, Sales, Marketing, Strategic Planning, Business Strategy, Insurance, Sales Process, Team Leadership, Project Management, P&L Management, Small Business, Underwriting
Education
Harvard Business School 2013 — 2013
Aligning Sales & Strategy
American Institute of Property Casualty Underwriters 1995 — 1999
CPCU, Insurance
Notre Dame College 1983 — 1986
BA, Merchandising, Management
The Hanover Insurance Group November 2014 - Present
The Hanover Insurance Group November 2011 - November 2014
Travelers March 2004 - November 2011
S.H. Smith & Company Inc. February 2001 - March 2004
Skills
Lawyers Professional..., Accountants..., Realtors Professional..., Architects & Engineers..., Miscellaneous..., Private & Non-Profit..., Financial Institutions, Executive Liability, Management Liability, Directors & Officers..., Fiduciary Liability, Employment Practices..., Crime Insurance, Kidnap & Ransom, Professional Liability, Commercial Lines, D, Employment Practices..., Excess, Fiduciary, Health Insurance, Insurance, Legal Liability, Liabilities, Liability, Property, Risk Management, Underwriting, D&O
Education
Indiana University Bloomington
BS, Management
Indiana Wesleyan University
MBA, Applied Management
The Hanover Insurance Group June 2014 - Present
University of Massachusetts Amherst September 2013 - Present
Oak Hill Country Club April 2013 - Present
Il Forno's May 2012 - February 2013
One Four Media May 2012 - September 2012
Hollister Co. January 2012 - May 2012
Vortx November 2011 - May 2012
Skills
Facebook, Social Media, Event Planning, PowerPoint, Microsoft Office, Time Management, Teamwork, Marketing, Data Analysis, Leadership
Education
University of Massachusetts at Amherst - Isenberg School of Management 2011 — 2015
Bachelor of Business Administration (B.B.A.), Marketing
Lunenburg High School 2007 — 2011
USG Insurance Services, Inc. July 2014 - Present
The Hanover Insurance Group October 2007 - April 2014
Skills
Commercial Insurance, Pollution Liability, Environmental Consulting, Insurance Brokerage, Customer Retention, Customer Satisfaction, Process Improvement, Property, Strategic Financial..., Financial Modeling, Analysis, Financial Reporting, Environmental Insurance, Risk Management, Claims Management, Property, Brokers, Casualty Insurance, Claim, General Insurance, Liability, Legal Liability, Umbrella Insurance
Education
Howard Community College
Nursing and Business Adminstration
Dartmouth College June 2015 - Present
The Hanover Insurance Group June 2014 - May 2015
The Hanover Insurance Group 2013 - 2014
Hamilton College 2010 - 2014
Hamilton College May 2012 - August 2012
Massachusetts State Senate May 2011 - August 2011
Skills
Microsoft Excel, Public Speaking, Data Analysis, Analysis, Media Relations, Project Management, Policy Analysis, Public Policy, PowerPoint, Product Management, Property & Casualty..., Personal Insurance, Regulatory Compliance, Competitive Intelligence, Hyperion, Business Objects, Product Marketing, Statistics, Qualtrics, Property and Casualty..., Personal Lines Insurance, Oracle Applications, Business Intelligence, Audit Command Language
Education
Hamilton College 2010 — 2014
Bachelor’s Degree, Public Policy and Communication with Concentration Honors, Cum Laude
The University of Edinburgh 2012 — 2013
Social Policy and Devolution Studies
The Hartford June 2014 - Present
The Hanover Insurance Group December 2012 - June 2014
IHT Insurance Agency Group April 2007 - December 2012
IHT Insurance Agency Group September 2011 - November 2012
IHT Insurance Agency Group April 2007 - August 2008
Skills
Sales, Sales Management, Insurance, Commercial Insurance, Marketing, Marketing Management, Training, Agency Relationship..., Management, Agency Development, Microsoft Excel, Project Management, Marketing Strategy, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Publisher, Operational Efficiency, Customer Retention, Graduate Level, Marketing Communications, Marketing Research
Education
The Ohio State University - The Max M. Fisher College of Business 2010 — 2012
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
Hondros College 2007 — 2007
Property and Casualty Insurance License, Insurance
Ohio University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Coffman
The Hanover Insurance Group May 2015 - Present
The Hanover Insurance Group June 2008 - April 2015
The Hanover Insurance Group March 2007 - June 2008
The Hanover Insurance Group June 2005 - March 2007
Center for Family Business - Husson College September 2004 - May 2005
Skills
Access, Analysis, Business Analysis, Data Analysis, Oracle, Troubleshooting, SDLC, Microsoft SQL Server, Microsoft Excel, Requirements Analysis, Requirements Gathering, Microsoft Office, SQL, Visio, Systems Analysis, Databases, IT Service Management, Customer Service, Leadership, Data Warehousing, Software Project..., Software Documentation, Business Requirements, Nonprofits, Management, Vendor Management, Process Improvement, Business Process, Business Process..., User Acceptance Testing, Enterprise Architecture, Database Design, Data Visualization, SharePoint, Business Intelligence, IT Strategy, Data Modeling, MS Project, Automation, Non-profits, Project Server, Integration
Education
Husson College 2004 — 2005
Master's degree, Business Science, 3.4
Husson College 2000 — 2004
Bachelor's degree, Computer Information Systems, 3.7
Oxford High School
Harvard Business School August 2014 - Present
Thrive Coaching & Consulting Group January 2011 - Present
The Service Profit Chain Institute March 2005 - Present
The Hanover Insurance Group January 2005 - March 2006
RJM Consulting January 2001 - December 2004
The Forum Corporation January 1996 - June 2000
Fidelity Investments 1992 - 1995
The Focus Group 1989 - 1991
Skills
Executive Coaching, Leadership Team..., Facilitation, Organizational..., Alignment, Organizational..., Culture Change, Leadership Development, MBTI, Leadership, Business Alignment, Workshop Facilitation, Team Building, Management, Training, Coaching, Program Management, Change Management, Business Strategy, Consulting, Strategic Planning
Education
Boston University 1993 — 1995
Masters, Education: Organizational Development
Hofstra University 1984 — 1988
Bachelor's degree, Marketing
York Risk Services Group September 2013 - Present
The Hanover Insurance Group September 2012 - September 2013
Etna Supply Company June 2011 - September 2012
Skills
Microsoft Word, Customer Service, Property & Casualty..., Public Speaking, PowerPoint, Marketing, Insurance, Team Building, Teamwork, Critical Thinking, Microsoft Office, Microsoft Excel, Social Media, Photoshop, Time Management
Education
Insurance Institute of America 2014 — 2015
ARM, Associate in Risk Management
Insurance Institute of America 2014 — 2014
Risk Management for Public Entities (RMPE)
Insurance Institute of America 2013 — 2014
AU, Associate in Commercial Lines Underwriting Designation
Grand Valley State University 2010 — 2012
Business Administration and Management, General
Schoolcraft College 2008 — 2010
Associates, Business
The Hanover Insurance Group May 2015 - Present
Freelancer October 2014 - Present
Fairfield Inn & Suites by Marriott September 2013 - May 2015
Jackson Hewitt Tax Service Inc. January 2015 - April 2015
Jackson Hewitt Tax Service Inc. January 2013 - April 2013
Bose Corporation May 2012 - January 2013
Jackson Hewitt Tax Service Inc. January 2012 - April 2012
Horace Mann June 2011 - October 2011
Protocol Global Solutions December 2010 - June 2011
Skills
Web Design, Organic Farming, Customer Service, Accounting, Python, Tax Preparation, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Oracle, SAP, Siebel, MARSHA, English, Research, Windows, Outlook, Property & Casualty..., Sales, Bookkeeping, Microsoft Applications, Mechanics, Landscaping, Automotive, HTML, CSS, JavaScript, Learning New Software, Social Media, Teamwork, Leadership, Data Entry, Office Support
Education
Quinsigamond Community College 2011 — 2012
Associates, Business Administration - Transfer
Greenfield Community College 2008 — 2010
Liberal Arts and Sciences, General Studies and Humanities
Louisiana Tech University 2007 — 2008
Liberal Arts and Sciences, General Studies and Humanities
Morgan Stanley October 2012 - Present
The Hanover Insurance Group June 2009 - October 2012
Illinois State University August 2007 - May 2009
Circuit City May 2008 - January 2009
Skills
Underwriting, Insurance, Commercial Insurance, Risk Management, Customer Service, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Analysis, General Insurance, Leadership, Microsoft Word
Education
Illinois State University 2007 — 2009
MA, Politics & Government
Illinois State University 2004 — 2007
BA, Politics & Government; History
Sutton Public Schools January 2013 - Present
The Hanover Insurance Group June 2015 - August 2015
College Works Painting May 2013 - October 2013
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Public Speaking, Facebook, Twitter, YouTube, Blogging, Teamwork, Time Management
Education
Isenberg School of Management, UMass Amherst 2012 — 2016
Operations and Information Management Major; Information Technology Minor
Sutton High School 2008 — 2012
Teva Specialty Pharmaceuticals May 2009 - Present
Abbott Laboratories September 2008 - 2009
Forest Laboratories March 2002 - September 2008
The Hanover Insurance Group May 1999 - January 2002
MetLife April 1998 - April 1999
Marsh January 1997 - March 1998
MetLife September 1989 - December 1996
Skills
Pharmaceutical Sales, Allergy, Cardiology, Endocrinology, Gastroenterology, Managed Care, Internal Medicine, Neurology, Pharmaceutical Industry, Product Launch, Psychiatry, Pulmonology, Rheumatology, Sales, Sales Effectiveness, Sales Management, Urology
Education
Isenberg School of Management, UMass Amherst 1984 — 1989
BBA, Finance
Ally Financial Inc. September 2014 - Present
The Hanover Insurance Group May 2013 - September 2014
The Hanover Insurance Group September 2011 - May 2013
FleetCor October 2010 - June 2011
EveryNetwork June 2008 - January 2009
Skills
Account Management, Microsoft Excel, Outlook, Sales, PowerPoint, Salesforce.com, Microsoft Office, Leadership, Cold Calling, Customer Service, Sales Management, New Business Development, Team Building, Forecasting, Recruiting, Team Leadership, Negotiation, Marketing, Marketing Strategy, Social Media, Direct Sales, Selling, Sales Process, Management, Training, Coaching, Insurance
Education
Iona College 2006 — 2010
Bachelor's of Business Administration, Management
iProspect April 2015 - Present
iProspect October 2013 - April 2015
Carbonite October 2012 - August 2013
GSN (TV & Games) January 2012 - September 2012
C-4 Analytics, LLC September 2011 - December 2011
Overdrive Interactive June 2011 - September 2011
The Hanover Insurance Group August 2008 - April 2009
Oracle & City Government of Boston February 2008 - May 2008
Moreland Capital Management June 2006 - August 2006
Skills
Web Analytics, Coremetrics Analytics, Google Analytics, Online Marketing, Google Adwords, PPC, SEO, Database Marketing, SEM, IBM Cognos, Cognos Reporting, Business Intelligence, Business Analysis, Statistical Data..., SQL, Microsoft SQL Server, Relational Databases, JavaScript, Microsoft Excel, Cognos, Analytics, Databases, Digital Marketing
Education
Isenberg School of Management, UMass Amherst 2015 — 2017
Master of Business Administration
Worcester Polytechnic Institute 2005 — 2010
B.S., Actuarial Mathematics, Management
University of Massachusetts Amherst September 2015 - Present
Isenberg Undergraduate Consulting Group September 2015 - Present
The Massachusetts Daily Collegian April 2014 - Present
The Massachusetts Daily Collegian January 2013 - Present
Isenberg Undergraduate Consulting Group February 2015 - September 2015
The Hanover Insurance Group June 2015 - August 2015
Sensata Technologies June 2013 - August 2013
Staples May 2011 - September 2012
Skills
Finance, Administration, Leadership, Time Management, Teamwork, Invoicing, Microsoft Office, Microsoft Excel, Customer Service
Education
Isenberg School of Management, UMass Amherst 2012 — 2016
Bachelor of Business Administration (BBA), Operations and Information Management, Minors: Information Technology and Economics, 3.81 GPA
Mathews Finch Consulting Group April 2015 - Present
The Hanover Insurance Group 2010 - April 2015
The Hanover Insurance Group 2007 - 2010
The Hanover Insurance Group 2004 - 2007
Allmerica Financial 1996 - 2004
Citizens Insurance Company of America 1987 - 1996
Skills
HR Consulting, Executive Search, Executive Coaching, Executive Management, Leadership, Talent Management, Talent Acquisition, Succession Planning, Onboarding, Performance Management, Workforce Planning, Employee Relations, Organizational..., Employee Training, Process Improvement, Strategic HR, Change Management, Leadership Development, Career Development, Employee Engagement, HR Policies, Organizational Design, Organizational..., Mergers
Education
Hodges University
Center for Nonprofit Excellence - Certificate Program in Management, Operations and Goverance
University of Michigan
BA, Organizational Psychology
University of Michigan - Stephen M. Ross School of Business
School of Executive Education
State Auto Insurance April 2012 - Present
Amerisure Insurance September 1994 - September 1995
The Hanover Insurance Group September 1984 - September 1994
Education
Indiana University-Purdue University at Indianapolis
Bachelor General Studies, Currently enrolled. 21 hours from getting final degree.
Clark Insurance March 2012 - Present
The Hanover Insurance Group January 2008 - March 2012
MEMIC 2001 - 2006
MEMIC May 2000 - 2001
Skills
Insurance, Commercial Insurance, Property & Casualty..., Underwriting, Workers Compensation, General Insurance, Liability, Professional Liability, Casualty, Umbrella Insurance, Commercial Lines, Health Insurance, Risk Management, Account Management, Employee Benefits, New Business Development, Strategic Planning, Claim, Disability Insurance, Legal Liability, Claims Management, Life Insurance, Brokers, Marketing, D&O, Small Business
Education
University of Phoenix 2004 — 2006
MBA, Business
Husson College
BS, Business
Selective Insurance February 2014 - Present
Hanover Insurance January 2006 - February 2014
The Hanover Insurance Group December 1999 - January 2006
The Hanover Insurance Group December 1996 - 1999
Skills
Liability, Property & Casualty..., Large Loss, Claims Management, Insurance, Legal Liability, Operational Planning, Commercial Litigation, Risk Assessment, Project Management, Cross-functional Team..., Litigation, Personal Injury, Subrogation, Litigation Management, Casualty, Commercial Lines, Commercial Insurance, General Insurance, Claim Investigation, Liability Analysis, Claim, Professional Liability
Education
Hampden-Sydney College 1983 — 1987
BA, Economics / German
The Hanover Insurance Group October 2013 - Present
Louis Benton January 2013 - September 2013
East Grand Rapids High School November 2011 - July 2012
Skills
Event Management, Interpersonal..., Organizational..., Cultural Diversity, Critical Thinking, Youth Mentoring, Volunteer Recruiting, Building Relationships, Coordinating Events, Creative Problem Solving, Event Planning, Hospitality, Internal Communications, Leadership, Marketing, Newsletters, Team-oriented, Volunteering
Education
Grand Valley State University 2009 — 2012
Bachelor of Science (BS), Health Communications
Velcro Group Corp. 2013 - 2014
BJ's Wholesale Club 2009 - 2012
The Hanover Insurance Group 2007 - 2009
The Hanover Insurance Group 2005 - 2007
State Street 2003 - 2005
State Street 2001 - 2003
The Gillette Company 2000 - 2001
The Gillette Company 1999 - 2000
The Gillette Company 1998 - 1999
The Gillette Company 1996 - 1998
Skills
Talent Management, Performance Management, Employee Relations, Organizational..., Change Management, Expatriate Experience, Start-up Operations, International Management, Labor Relations, Strategic Leadership, Start-ups, Leadership, Mergers & Acquisitions, Executive Coaching, Human Resources, Cross-functional Team..., Employee Engagement, New Hire Orientations, Hiring, Personnel Management, Recruiting, Coaching, HRIS, HR Consulting, Management, Succession Planning, Organizational..., Team Building, Strategy, Employee Benefits, HR Policies, Organizational Design, Deferred Compensation, Employee Training, Leadership Development, Onboarding, Applicant Tracking..., Workforce Planning, Career Development, Talent Acquisition, Project Management, Interviews, Employment Law, Outsourcing, Sourcing, New Business Development, Negotiation, Training, Executive Search, Benefits Administration
Education
Hartwick College
BA, Sociology
University of Warwick
MA, U.S.A. / U.K. Comparative Labor (Human Resources) History
The Hanover Insurance Group October 2013 - Present
CNA Insurance 2007 - 2013
Wausau Insurance April 2003 - April 2007
Skills
Commercial Insurance, Leadership, Casualty, Property & Casualty..., Liability, Insurance, Underwriting, Brokers, Umbrella Insurance, Management, Professional Liability, Legal Liability, Excess, Reinsurance, Workers Compensation, General Insurance, Claim, Claims Management, Employment Practices..., D&O, Commercial Lines
Education
Illinois Institute of Technology 1997 — 2001
BS, Computer Information Systems
Aon April 2015 - Present
Aon December 2012 - April 2015
The Hanover Insurance Group October 2011 - November 2012
Aon June 2010 - August 2010
Skills
Actuarial Science, General Insurance, Insurance, Property & Casualty..., Programming, Actuarial Exams, Microsoft Excel, Access, SQL, VBA
Education
Hofstra University 2001 — 2011
Bachelor of Science (BS), Mathematics and Computer Science
The Hanover Insurance Group April 2015 - Present
Oakwood Healthcare November 2009 - Present
Rehab Without Walls August 2008 - Present
Oakwood Healthcare January 2001 - November 2009
Skills
Public Speaking, Group Therapy, Substance Abuse..., Health Education, Community Outreach, Community Organizing, Grant Writing, Crisis Intervention, Mental Health
Education
Indiana Institute of Technology 2004 — 2008
Bachelor of Science (BS), Therapeutic Recreation/Recreational Therapy
Indiana Institute of Technology 2004 — 2008
Bachelor of Science (BS), Non-Profit/Public/Organizational Management
Indiana Institute of Technology
San Antonio Express-News August 2013 - Present
The Hanover Insurance Group July 2012 - Present
State Street January 2010 - June 2012
Commonwealth of Massachusetts February 2007 - December 2009
L&T Infotech May 2005 - January 2007
Infosys April 2004 - May 2005
Skills
Oracle, Oracle Applications, Oracle Financial, Oracle R12 Financials, Oracle E-Business Suite, Bill of Materials, Work in Progress, Purchasing and..., Data Management Banking, finance cash Management, Account Payables, Account Recievables, Purchase Order, General Ledger, SQL, PL/SQL, SQL*Loader, Oracle Application..., Oracle PL/SQL..., Oracle Forms, Oracle Reports, Oracle Enterprise..., Unix, Unix Shell Scripting, XML Publisher, BI Publisher, Forms 6i, Reports 6i, Windows 2000, Windows NT, Oracle Financial Modules, Inventory, EB TAX, Software Development, SDLC, Mainframe, JAVa, JavaScript
Education
University of Calcutta 2002 — 2004
Master's degree, Computer Engineering
Indian Institute of Technology, Kharagpur 1998 — 2002
Bachelor's degree, Computer Science
EMC July 2015 - Present
EMC October 2013 - July 2015
Fallon Community Health Plan July 2011 - September 2013
The Hanover Insurance Group March 2008 - July 2011
The Hanover Insurance Group January 2007 - March 2008
The Hanover Insurance Group August 2001 - November 2006
The Hanover Insurance Group March 2000 - July 2001
The Hanover Insurance Group July 1998 - February 2000
Skills
Human Resources, Insurance, Management, Software Project..., Project Management, Process Improvement, Change Management, SDLC, Business Process, Vendor Management, Business Intelligence, Call Centers, PMP, PMO, Business Analysis, Data Warehousing, Agile Methodologies, Program Management, Requirements Gathering, Software Development, Business Process..., Project Portfolio...
Education
University of Massachusetts at Amherst - Isenberg School of Management 2001 — 2006
MBA, Business Administration
Isenberg School of Management, UMass Amherst 1994 — 1998
BA, Marketing
Wachusett Regional High School 1991 — 1994
NOLS
Veristat August 2015 - Present
The Cumberland Gulf Group August 2012 - August 2015
The Hanover Insurance Group March 2011 - July 2012
The Hanover Insurance Group April 2009 - March 2011
Bose Corporation March 2007 - November 2008
Bose Corporation December 2005 - March 2007
Boston International 2005 - 2005
Bernardi Auto Group 2002 - 2005
Skills
Recruiting, Process Improvement, Talent Acquisition, Workforce Planning, Program Management, Talent Management, Strategic Planning, Building Relationships, Career Development, High-volume Recruiting, Team Leadership, Management, Leadership, Customer Service, Talent Pipelining, Employee Engagement, Recruitment/Retention, Developing Partnerships, Employee Referral..., Program Development, Full-cycle Recruiting, Situational Leadership, Training and Development, Taleo, Training, Training & Development, Relationship Building
Education
Ashland High School
Hofstra University
James Madison University
Bachelor of Science (B.S.), Communication Studies, concentration in Organizational Communication, Minor in HR Training & Dev.
Metrowest Leadership
Travelers 2008 - Present
Travelers 2003 - 2008
CNA Insurance 1995 - 2003
The Hanover Insurance Group 1990 - 1995
Safeco Insurance Company 1985 - 1990
Skills
Claims Handling, Property & Casualty..., Litigation Management, Claims Management, Process Improvement, Claims Resolution, Negotiation, Technical Presentations, Claim, Liability, Insurance, Professional Liability, Casualty Insurance
Education
CPCU, ARM, SCLA, AIC, INS 1985 — 1998
CPCU, ARM, SCLA, AIC, INS, Insurance
Iowa State University 1976 — 1980
Bachelor of Science (B.S.), Textiles and Clothing Merchandising
The Hanover Insurance Group June 2006 - Present
The Hanover Insurance Group January 1997 - June 2006
The Hanover Insurance Group January 1987 - January 1997
Skills
Insurance, Property & Casualty..., Underwriting, Commercial Insurance, Liability, Workers Compensation, Claims Management, Requirements Gathering, Process Modeling, Microsoft Excel, Facilitations, Managing Projects, Customer Service, Business Requirements, Strategic Enterprise..., Access, Dialogue Manager
Education
Indian River Community College 1983 — 1985
The Hanover Insurance Group February 2010 - Present
AAA Insurance April 2005 - February 2010
The Hartford March 2000 - April 2005
Skills
Property & Casualty..., Underwriting, General Insurance, Commercial Insurance, Casualty Insurance, Liability, Insurance, Umbrella Insurance, Sales Management, Professional Liability, Workers Compensation
Education
Indiana State University - School of Business 1994 — 1998
Bachelor of Science (B.S.), Insurance and Risk Management
Citizens Financial Group, Inc. August 2015 - Present
The Hanover Insurance Group June 2014 - August 2015
The Hartford April 2011 - June 2014
The Hartford June 2010 - April 2011
The Hartford August 2007 - June 2010
The Hartford Financial Services Group, Inc. June 2004 - August 2007
The Hartford Financial Services Group, Inc. June 2003 - May 2004
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Visio, Bloomberg Terminal, SNL, RMIS, TM1, Mac OS X, Member of Toastmasters, Financial Analysis, Capital Markets, Property & Casualty..., Treasury, Six Sigma, Financial Risk, Insurance, Strategy, Sarbanes-Oxley Act, Accounting, Leadership, Management, Variance Analysis, OS X, Analysis, Finance, Risk Management
Education
University of Hartford 2006 — 2010
MBA, Finance & Insurance
Hamilton College 2000 — 2004
BA, Economics, Government
Kent School 1996 — 2000
High School
The Hanover Insurance Group October 2014 - Present
The Hanover Insurance Group October 2010 - October 2014
Hanover Insurance March 2008 - October 2010
Salter College August 2007 - January 2008
College of the Holy Cross February 2005 - June 2006
Skills
Property & Casualty..., Commercial Insurance, Claim, Claims Management, Property Damage, Risk Management, Claim Investigation
Education
University of Massachusetts at Amherst - Isenberg School of Management 1982 — 1986
Bachelor of Business Administration, Management
Pedernales Electric Cooperative April 2008 - Present
UPS January 2006 - September 2007
Broadridge Financial Solutions December 2004 - December 2005
The Hanover Insurance Group June 2003 - October 2004
Phoenix Global Solutions August 1997 - April 2001
Skills
Software Project..., ERP, Business Intelligence, Microsoft SQL Server, SDLC, SAP R/3, ABAP, SAP ERP, Business Analysis, Oracle
Education
IGNOU 1997 — 1998
Diploma in Computers
Vijaya College 1992 — 1997
Bachelor of Commerce (B.Com.)
Elements Insurance January 2015 - June 2015
Oak Tree Insurance Agency, LLC July 2012 - April 2014
The Hanover Insurance Group July 2010 - July 2012
Fidelity Investments July 2008 - November 2008
Fidelity Investments April 2008 - June 2008
Fidelity Investments October 2006 - December 2007
Fidelity Investments January 2006 - November 2006
Fidelity Investments May 2004 - January 2006
Skills
Investments, Fixed Income, Strategic Financial..., Relationship Management, Financial Modeling, Finance, Needs Analysis, Product Development, Coaching, Positioning, Negotiation, Research, Mutual Funds, Retirement, Policy Analysis, Property & Casualty..., Business Development, Insurance, Analysis, Leadership
Education
University of Massachusetts at Amherst - Isenberg School of Management 1995 — 2000
Bachelor of Science (B.S.), International Marketing, Media, and Communication
Barnstable High School 1988 — 1992
Liberty Mutual Insurance March 2013 - January 2015
The Hanover Insurance Group December 2011 - February 2013
The Hanover Insurance Group March 2011 - December 2011
The Hanover Insurance Group August 2007 - February 2011
The Hanover Insurance Group June 2006 - August 2007
MorganStanley SmithBarney LLC June 2005 - August 2005
Holyoke Catholic High School 1999 - 2004
Skills
Underwriting, Analysis, Portfolio Management, Product Management, Property & Casualty..., Management, Insurance, New Business Development, General Insurance, Sales, Financial Analysis, Risk Management, Access, Financial Modeling, Data Analysis, Process Improvement, Microsoft Excel
Education
Isenberg School of Management, UMass Amherst
Bachelor of Business Administration (BBA), Finance
Ironshore Insurance March 2015 - Present
Ironshore Insurance February 2013 - Present
The Hanover Insurance Group April 2012 - February 2013
Allied World Assurance Company (U.S.), Inc. November 2009 - April 2012
Chubb Insurance September 2005 - November 2009
Danaher Lagnese & Neal February 2002 - September 2005
Day, Berry & Howard April 2000 - February 2002
Education
The University of Connecticut School of Law 1994 — 1999
Juris Doctor (J.D.)
Hamilton College 1990 — 1994
A.B., English, Psychology
Travelers August 2014 - Present
The Hanover Insurance Group August 2009 - August 2014
Myers Risk Services 2004 - 2009
St. Paul Companies (formerly USF&G) 1994 - 2004
Liberty Mutual Insurance 1986 - 1994
Skills
Property & Casualty..., Commercial Insurance, Underwriting, Risk Management, Insurance, Casualty, Leadership, Workers Compensation, Legal Liability, Professional Liability, General Insurance, Commercial Lines, Claims Management, Liability, Umbrella Insurance, Inland Marine, Claim
Education
Grove City College 1982 — 1986
BS, Mathematics
The Hanover Insurance Group April 2014 - Present
AmTrust North America/ First Nonprofit Group May 2013 - April 2014
First Nonprofit Group January 2012 - May 2013
First Nonprofit Insurance Company January 2011 - July 2012
Aglios, Inc 2001 - 2003
DuPont 1995 - 2000
Skills
Property & Casualty..., Commercial Insurance, Non-profits, Management, Professional Liability, National Accounts, Team Building, Underwriting, Risk Assessment, Claim, Workers Compensation, Commercial Lines, Insurance, Casualty, Liability, Legal Liability, Nonprofits, General Insurance, Umbrella Insurance, Reinsurance, Excess, Casualty Insurance
Education
Illinois State University
BS, Business Administration:Management & marketing
The Hanover Insurance Group June 2015 - Present
The Hartford April 2011 - June 2015
The Hartford August 2008 - April 2011
The Hartford September 2005 - August 2008
The Hartford March 2005 - September 2005
The Hartford January 2003 - March 2005
Skills
Underwriting, Property & Casualty..., Commercial Insurance, RAPID Decision Making..., ADKAR Change Management, Passionate Performance..., New Business Development, Leadership, Management, Training, Selling, Coaching, Team Building, Customer Retention, Insurance, General Insurance, Liability, Risk Management, Workers Compensation, Casualty Insurance, Professional Liability, Customer Service, Claim, Brokers, Change Management, Sales
Education
Indiana State University 1998 — 2002
Criminology, Criminology & Insurance
DeCotis Insurance Associates October 2010 - Present
The Hanover Insurance Group December 2008 - October 2010
Travelers February 2004 - October 2008
Skills
Property & Casualty..., Insurance, Commercial Insurance, Umbrella Insurance, Commercial Lines, Account Management, Casualty, Underwriting, Liability, Legal Liability, Inland Marine, Workers Compensation, Employment Practices..., Brokers, Claim, General Insurance, Casualty Insurance, Excess, Professional Liability
Education
Green Mountain College 1999 — 2003
BS, Business
Mt. Hope
BS, Business Administration and Management, General
Allianz Global Corporate & Specialty Americas January 2011 - Present
VeriClaim, Inc. July 2010 - February 2011
Zurich Financial Services May 2007 - May 2008
Zurich Financial Services February 2005 - May 2007
Zurich Financial Services January 1999 - February 2005
Zurich Insurance 1996 - 2005
Zurich Financial Services 1996 - 1999
Zurich Financial Services 1993 - 1996
The Hanover Insurance Group 1984 - 1993
Skills
Risk Management, Claim, Claims Management, Claim Investigation, Retirement Planning, Reinsurance, Insurance Law, Property & Casualty..., Property Claims, Insurance, Management, Brokers, Financial Risk, Litigation Management, Legal Liability, Employee Benefits, Captives, Product Liability, Casualty, Liability, Subrogation, Commercial Lines, Commercial Insurance, General Insurance, Professional Liability, Property Damage, Underwriting, Casualty Insurance, Claims Handling
Education
Illinois State University 1975 — 1980
BA, Criminal Justice Sciences
The Hanover Insurance Group January 2012 - Present
J. Smith Lanier & Co. June 2007 - December 2011
Aon October 2003 - May 2007
Chubb October 2001 - October 2003
Chubb November 1999 - October 2001
Chubb November 1995 - October 1999
Chubb June 1987 - October 1995
Skills
D&O, Underwriting, Commercial Insurance, Liability, Professional Liability, Broking, Cyber Insurance, Financial Institutions, International Insurance, Employment Practices..., Crime Insurance, Fidelity Bonds, Fiduciary Liability, Errors & Omissions, Property & Casualty...
Education
Hobart and William Smith Colleges 1983 — 1987
BA, Political Science
The Hanover Insurance Group January 2010 - Present
OneBeacon Insurance April 2004 - December 2009
Atlantic Mutual January 1992 - March 2004
Atlantic Mutual Companies March 1989 - March 2004
Skills
Underwriting, Property & Casualty..., General Liability, Casualty, Commercial Lines, Workers Compensation, Commercial Insurance, Strategic Planning, Customer Relations, Business Planning, Litigation Management, Leadership, Umbrella Insurance, Legal Liability, Claim, Strategy, Disability Insurance, Term Life Insurance, Inland Marine, Mergers & Acquisitions, Health Insurance, Risk Analysis, Executive Management, Captives, Financial Risk, Business Development, Life Insurance
Education
Isenberg School of Management, UMass Amherst 1971 — 1980
B.B.A., Corp. Finance
The Hanover Insurance Group July 2010 - Present
OneBeacon Insurance April 2004 - June 2010
Atlantic Mutual Companies August 1992 - March 2004
Progressive Insurance 1984 - 1992
Skills
Casualty, Property & Casualty..., Liability, Claims Management, Legal Liability, Litigation Management, Claim, Commercial Insurance, Insurance, Commercial Lines, Product Liability, Process Improvement, Claim Investigation, General Insurance, Professional Liability, Property Damage, Subrogation, Underwriting, Workers Compensation
Education
Hofstra University 1990 — 1995
M.B.A., Management
State University of New York College at Cortland 1980 — 1984
B.A., Economics/Math
The Hanover Insurance Group May 2015 - Present
The Hanover Insurance Group August 2014 - May 2015
The Hanover Insurance Group February 2014 - July 2014
Bath & Body Works October 2012 - February 2014
Travelers October 2010 - October 2012
Target July 2008 - October 2010
Skills
Succession Planning, Talent Management, Leadership Development, Hiring, Loss Prevention, Store Management, Leadership, New Hire Orientations, Retail, Visual Merchandising, Interviews, Recruiting, Employee Relations, Performance Management, Time Management
Education
Illinois Wesleyan University 2004 — 2008
B.A., Business Administration: Management
Verizon Wireless September 2014 - Present
Xerox State Healthcare, LLC June 2013 - September 2014
Self Employed March 2011 - June 2013
Encadria Staffing Solutions LLC July 2008 - February 2009
Travelers Insurance January 2008 - May 2008
First Horizon Insurance Agency, Inc. January 2006 - January 2008
The Hanover Insurance Group August 2002 - January 2006
Liberty Mutual Insurance May 2001 - July 2002
US Army August 1983 - July 1987
Skills
Property & Casualty..., Personal Lines Auto, World Class Customer..., Sales, Data Entry, Umbrella Insurance, Claim, Customer Retention, New Business Development, Professional Liability, Account Management, Homeowners, Leadership, Customer Service
Education
Oglethorpe University 2004 — 2006
B.A., Communications, Politics
Henry Ford Community College 1995 — 2000
A.A., Liberal Arts
The Hanover Insurance Group March 2013 - Present
Travelers Insurance July 2005 - March 2013
Iowa State University August 2002 - June 2005
Skills
Property & Casualty..., Commercial Insurance, Commercial Lines, Casualty, Insurance, Sales, Customer Service, New Business Development, Underwriting, Legal Liability, Negotiation, Umbrella Insurance, Liability, General Insurance, Casualty Insurance, Workers Compensation, Professional Liability
Education
Iowa State University - College of Business 2001 — 2005
Marketing, Management
Farmers Insurance Group September 2011 - Present
Merchants Insurance Group January 2009 - September 2011
The Hanover Insurance Group July 2007 - November 2009
Michigan Millers Mutual Insurance Company June 2003 - July 2007
Liberty Mutual Insurance / Ohio Casualty Group May 1994 - June 2003
CNA Insurance / MOAC Marine Office of America Corp May 1988 - May 1994
Skills
Commercial Lines, Property & Casualty..., Commercial Insurance, Inland Marine, General Insurance, Insurance, Liability, Umbrella Insurance, Brokers, Underwriting, Casualty, Workers Compensation, Cargo Insurance, Risk Management, Casualty Insurance, Legal Liability, Project Management, Communication, Cross-functional Team..., Reinsurance, Ocean Marine, Customer Service, Excess & Surplus Lines, Business Process..., Training, EPLI, Professional Liability, Management
Education
Indiana University Bloomington 1983 — 1988
Bachelor of Science
The National Alliance for Insurance Education & Research 2014 — 2015
Certified Insurance Counselor CIC designation
Insurance Institue of America / IIA / CPCU 1997 — 2000
Chartered Property and Casualty Underwriter CPCU
Insurance Institue of America / IIA / AMIM 1990 — 1991
Associate in Marine Insurance Management AMIM
St. Joseph Mercy Hospital July 2015 - Present
University of Virginia April 2011 - July 2015
The Hanover Insurance Group September 1993 - November 2009
Skills
Employee Relations, Talent Management, HR Consulting, Performance Management, Performance Improvement, Instructor-led Training, Collaboration, Building Relationships, Career Counseling, Process Improvement, Behavioral Interviewing, Interviewing Skills, Job Descriptions, Program Facilitation, Workshop Facilitation, Internal Investigations, Goal Setting, Development Planning, Competency Assessment, Competency Based..., Competency Based..., HR Software, Kettlebells, Cardio Kickboxing, Performance Appraisal, Talent Acquisition, HR Policies, Human Resources, Training, Personnel Management, Onboarding, Leadership
Education
Indiana University Bloomington 1990 — 1992
Master of Science, Higher Education/Student Affairs Administration
Virginia Polytechnic Institute and State University 1985 — 1989
Bachelor of Science, Family & Child Development/Human Services
ProSimics June 1996 - Present
EMC Corporation November 2010 - May 2015
The Hanover Insurance Group October 2009 - November 2009
The Hanover Insurance Group August 2009 - August 2009
Fidelity Investments September 2007 - July 2009
Fidelity Investments April 2006 - September 2007
Gotuit Media October 2005 - March 2006
NCAD June 2003 - October 2003
Comverse Network Systems November 1995 - November 2001
Nu-Mega Technologies November 1994 - November 1995
Skills
Technical Writing, Visio, Software Documentation, Technical Documentation, Quality Assurance, Editing, Content Management, Program Management, Online Help, RoboHelp
Education
The University of Chicago 1975 — 1978
Ph.D., English language, Shakespeare, poetry
Indiana University Bloomington 1972 — 1974
M.A., fiction writing, literary history, Renaissance
Williams College 1969 — 1972
B.A., English, Psychology
The Hanover Insurance Group January 2010 - Present
OneBeacon Insurance February 2002 - December 2009
Chubb Insurance June 1988 - February 2002
Skills
Commercial Lines, Property & Casualty..., Underwriting, Casualty, Commercial Insurance, Liability, General Insurance, Insurance, Workers Compensation, Umbrella Insurance, Employment Practices..., Inland Marine, Excess, Casualty Insurance, Brokers, Process Improvement, Risk Management
Education
Hamilton College 1984 — 1988
B.A., History
The Scotts Miracle-Gro Company July 2015 - Present
Bloomington Brands, LLC January 2014 - January 2015
The Scotts Miracle-Gro Company May 2014 - August 2014
The Hanover Insurance Group March 2011 - June 2013
The Hanover Insurance Group June 2009 - June 2011
The Hanover Insurance Group June 2009 - March 2011
Delphi Automotive 2008 - 2008
Education
Indiana University - Kelley School of Business 2013 — 2015
MBA, Marketing
Michigan State University 2005 — 2009
BA, Marketing
Nationwide Insurance January 2015 - Present
Crestbrook Insurance November 2013 - January 2015
Nationwide Insurance January 2006 - November 2013
Selective Insurance 2005 - 2006
The Hanover Insurance Group 1994 - 2005
Ohio Casualty Group 1988 - 1994
Meridian Insurance 1982 - 1988
Skills
Product Management, Supervisory Skills, Underwriting, Property & Casualty..., CPCU, General Insurance, Process Improvement, Business Analysis, Insurance, Leadership, Risk Management, Team Building, Product Development, Casualty, Strategic Planning, Analysis, Management, Sales, Vendor Management, Sales Operations, Commercial Lines, Liability, Commercial Insurance, Casualty Insurance, Claim
Education
Indiana University—Purdue University Fort Wayne 1975 — 1979
BS - Business Administration, Management
Indiana University—Purdue University Fort Wayne
The Hanover Insurance Group June 2012 - Present
Summers Law Offices March 2013 - June 2013
University of Massachusetts Amherst September 2010 - January 2012
Target June 2011 - September 2011
Casaceli Construction, LLC 2004 - 2011
University of Massachusetts Amherst February 2009 - May 2010
US EPA May 2009 - July 2009
Heirloom Harvest CSA Farm May 2008 - August 2008
Skills
Research, Public Speaking, Word, Microsoft Office, Excel, Customer Service, Data Analysis, Statistics, Economics, Facebook, Microsoft Word
Education
University of Massachusetts, Amherst 2010 — 2011
Masters of Science, Resource Economics
University of Massachusetts at Amherst - Isenberg School of Management 2006 — 2010
Bachelors of Science, Resource Economics
BB&T Insurance Services 2014 - Present
Wells Insurance 2004 - 2014
The Hanover Insurance Group 1998 - 2002
Skills
Liability, Commercial Insurance, Legal Liability, Casualty, Property & Casualty..., Insurance, Reinsurance, General Insurance, Commercial Lines, Underwriting, Professional Liability, Umbrella Insurance, Workers Compensation
Education
Indiana University Bloomington 1988 — 1992
BA, Anthropology
Fremd High School 1984 — 1988
Capehart & Scatchard, P.A. May 2012 - Present
The Hanover Insurance Group October 2001 - December 2011
Cooper, Levenson Law Firm September 1998 - October 2001
Skills
Litigation, Legal Writing, Product Liability, General Liability, Insurance, Premises Liability, Civil Litigation, Legal Liability, Public Liability, Appeals, Trials, Personal Injury, Trial Practice, Liability, Claim, Alternative Dispute..., Accident, Insurance Law, Torts, Personal Injury..., Arbitration, Litigation Management, Professional Liability, Mediation, Medical Malpractice, Construction Law, Subrogation, Wrongful Death, Commercial Litigation, Courts, Workers Compensation, Bad Faith, Toxic Tort, Depositions
Education
Washington University in St. Louis 1987 — 1990
Juris Doctor, Law
Indiana University Bloomington 1983 — 1987
Bachelor of Arts, Political Science and History
Zurich North America June 2015 - Present
The Hanover Insurance Group March 2013 - May 2015
The Hanover Insurance Group December 2012 - February 2013
The Hanover Insurance Group April 2012 - December 2012
The Hanover Insurance Group February 2011 - April 2012
Farmers Insurance September 2009 - February 2011
Skills
Property & Casualty..., Insurance, Commercial Insurance, Claim, Claim Investigation, Liability Analysis, Property Damage, Subrogation
Education
Grand Valley State University 2000 — 2006
Bachelor of Science, Psychology
Liberty International Underwriters August 2013 - Present
The Hanover Insurance Group August 2012 - August 2013
Travelers Insurance Company April 2005 - August 2012
Great American Custom Insurance Compan October 2004 - April 2005
Gulf Insurance Company January 2000 - October 2004
Reliance National September 1998 - January 2000
AIG September 1994 - September 1998
Wausau Insurance August 1991 - September 1994
Fireman's Fund Insurance Company September 1989 - August 1991
Buhl High School September 1986 - June 1989
Education
Woodbury University 1993 — 1996
MBA, Marketing
Idaho State University 1983 — 1986
BS, Secondary Education
Navigators Namangement Company Inc. August 2012 - Present
The Hanover Insurance Group April 2010 - August 2012
Kemper Insurance 2006 - 2009
Coregis Insurance 1999 - 2006
Tokio Marine- TM Claims 1998 - 1999
Crawford & Company 1990 - 1998
Skills
Professional Liability, Casualty, Claim, Liability, Financial Risk, Litigation Management, Litigation, Property & Casualty..., Legal Liability, Product Liability, Commercial Insurance, Insurance, Negotiation, Claims Management
Education
Indiana University Bloomington 1983 — 1986
BA Theater
Indiana University Bloomington 1983 — 1986
BA Germanic Studies
The Hanover Insurance Group February 2011 - Present
The Hanover Insurance Group December 2009 - September 2011
Education
Grand Valley State University 2003 — 2006
Bachelor of Arts, Communication
CVS Caremark Corporation November 2013 - Present
CVS Caremark Corporation September 2011 - October 2013
Walgreens August 2008 - August 2011
Kemper Insurance March 1989 - May 1999
The Hanover Insurance Group October 1985 - March 1989
Skills
SDLC, Business Analysis, Visio, Change Management, Data Warehousing, Requirements Analysis, Business Requirements, Analysis, Vendor Management, Software Documentation, SharePoint, Agile Methodologies, Requirements Gathering, Process Improvement, Software Project...
Education
Illinois State University 1981 — 1985
Bachelor's Degree, Business Administration, International Business
Arbella Insurance Group August 2012 - December 2013
South Shore Mental Health Center August 2011 - August 2012
The Hanover Insurance Group June 2009 - August 2011
The Hanover Insurance Group June 2009 - September 2010
Liberty Mutual May 2008 - August 2008
Skills
Team Leadership, Cross-functional Team..., Microsoft Office, PowerPoint, Microsoft Excel, Process Improvement, Training, Project Management, Customer Service, Event Planning, Public Speaking, Management, Team Building, Social Media, Leadership, Microsoft Word, Customer Satisfaction, Coaching, Access, Time Management, Program Management, Budgets, Data Analysis, Leadership Development, Fundraising, Nonprofits, Organizational...
Education
Isenberg School of Management, UMass Amherst 2005 — 2009
BBA, Business Management
University of Cape Town 2008 — 2009
Business
The Hanover Insurance Group April 2015 - Present
York Risk Services Group September 2014 - April 2015
PRI October 2010 - September 2014
Broadspire March 1997 - October 2010
Skills
Claims Management, Liability, Workers Compensation, Litigation Management, Professional Liability, Claim Investigation, Property, Liability Analysis, Claim, Insurance, Subrogation, Casualty, Casualty Insurance, General Insurance, Underwriting
Education
Hofstra University
BA, Speech Pathology
Bluestone Insurance, Inc. November 2013 - Present
Travelers September 2012 - October 2013
The Hanover Insurance Group September 2011 - September 2012
Travelers June 2009 - September 2011
Skills
Casualty, Underwriting, Property & Casualty..., Insurance, General Insurance, Commercial Lines, Commercial Insurance, Data Analysis, Claim, Health Insurance, Legal Liability, Liability, Analysis, Microsoft Excel, Reinsurance, Risk Management, Workers Compensation
Education
University of Massachusetts at Amherst - Isenberg School of Management 2011 — 2014
Master of Business Administration (MBA)
Westfield State College 2005 — 2009
B.A., B.S., Finance, Economics
Highcrest Middle School September 2014 - Present
Harvest Bible Chapel August 2012 - August 2014
Harvest Christian Academy August 2006 - August 2012
Harvest Bible Chapel October 1998 - March 2000
The Hanover Insurance Group December 1994 - March 1996
Skills
Office Administration, Teaching, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Accounts Payable
Education
Harper College 1993 — 1994
Business Administration and Management, General
Hertz February 2015 - Present
The Hanover Insurance Group November 2014 - January 2015
Liberty Mutual Insurance July 2013 - May 2014
Liberty Mutual July 2011 - July 2013
Twins Enterprise May 2007 - February 2012
Skills
Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Research, Insurance, Accounts Receivable, Financial Analysis, Corporate Finance, Financial Reporting, Financial Accounting
Education
University of Massachusetts at Amherst - Isenberg School of Management 2007 — 2011
Bachelor of Business Administration (BBA), Finance, Sport Management
The Hanover Insurance Group December 2009 - Present
The Travelers Insurance 2003 - December 2009
Skills
Underwriting, Maritime, Property & Casualty..., Commercial Insurance, Brokers
Education
Indiana Wesleyan University 1993 — 1995
Master of Science (MS), Management
St. Ambrose University 1976 — 1980
Bachelor of Arts (B.A.), Business Admin and Economics
The Hanover Insurance Group September 1993 - Present
Skills
Writing, Insurance, Negotiation, Investigation, Evaluation, Teaching, Training, Communication, Blacksmithing, Ballistics
Education
Indiana University Bloomington 1978 — 1981
Bachelor of Arts (BA), Communication, Journalism, and Related Programs
Batesville High School 1972 — 1978
N/A April 2013 - Present
Farmers Eastern Market Operations - Expansion April 2009 - April 2013
The Hanover Insurance Group April 2004 - April 2007
aetna life & casualty January 1992 - July 1998
Skills
Leadership, Public Speaking, Property & Casualty..., Strategic Planning, Sales, Marketing, Insurance, Training
Education
Virginia Union University 1968 — 1970
Bachelor of Science (BS), Political Science and Government
Hampton University 1966 — 1968
none, n/a
The Hanover Insurance Group April 2013 - Present
Monitor Liability Managers, LLC May 2005 - March 2013
Education
Harper College
Paralegal, Paralegal Studies
The Hanover Insurance Group February 2014 - Present
The Hanover Insurance Group May 2012 - February 2014
Lansing Lugnuts January 2009 - May 2012
Skills
Business Analysis, Customer Satisfaction
Education
Indiana University Bloomington 2007 — 2008
Master of Science (M.S.), Sport Business and Management
Providence College 2003 — 2007
Bachelor of Arts (B.A.), History, Political Science