The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
Pritchard & Jerden October 2011 - Present
Pritchard & Jerden June 2009 - October 2011
The Hanover Insurance Group November 2000 - March 2009
The Hanover Insurance Group July 1999 - November 2000
John Deere Transportation Insurance March 1997 - July 1999
Skills
Property & Casualty..., Casualty, Insurance, Underwriting
Education
Florida State University 1988 — 1992
Bachelor's Degree, Risk Management & Insurance
H.E. Lennon, Inc. February 2014 - September 2014
The Hanover Insurance Group June 2009 - January 2014
G.R.O.W. (Grand Rapids Organization for Women) January 2009 - April 2009
Meijer Writing Center for Michigan Authors September 2008 - December 2008
Skills
Marketing Communications, Insurance, Corporate Communications, Management, Marketing, Social Media, Advertising, Professional Writing, Customer Service, Newsletters, Integrated Marketing, Sales, Editing, Business Strategy, InDesign
Education
Grand Valley State University 2004 — 2009
Bachelor of Science (B.S.), Communications
Guardian Life June 2014 - Present
Guardian Life December 2012 - Present
Guardian Life December 2012 - June 2014
The Hanover Insurance Group May 2010 - November 2012
Wells Fargo October 2008 - May 2010
Skills
Risk Management, Microsoft Excel, Time Management, Analytical Skills, Microsoft Office, Business Analysis, Property & Casualty..., Group Benefit Plans, Disability Insurance, Life Insurance, Dental Insurance, Vision Insurance, Statistical Data..., Employee Benefits, Insurance
Education
Kennesaw State University 2006 — 2008
Bachelor of Business Administration (B.B.A.), Operations Management and Supervision
Georgia Perimeter College 2004 — 2005
The Hanover Insurance Group July 2014 - Present
The Hartford January 2014 - July 2014
Travelers Personal Insurance September 2006 - September 2013
Travelers of Massachusetts March 2008 - September 2008
Travelers Insurance December 2005 - September 2006
Travelers Insurance November 2004 - December 2005
HRI Associates January 1984 - June 2004
Independent Insurance Agents of Northern Virginia January 1994 - January 1998
Skills
Insurance, Marketing, Property & Casualty..., New Business Development, Underwriting, Casualty, Management, General Insurance, Commercial Insurance, Leadership, Strategic Planning, Claim, Sales, Customer Retention, Strategy, Operations Management, Training, Business Development, Umbrella Insurance, Budgets, Team Building, Selling, Commercial Lines, Marketing Strategy, Employee Benefits, Sales Management, Business Planning, Sales Process, Profit management, Liability, Legal Liability, Sales Operations, Executive Management, Pricing, Professional Liability, Inland Marine, Brokers, Claims Management, D&O, Workers Compensation, Casualty Insurance
Education
Society of Professional Insurance Agents 1992 — 1992
Certified Insurance Counselor, Insurance
George Mason University
BA, Communications
Norton, Lewis & Goro, LLC February 2015 - Present
Brown & Brown September 2004 - June 2014
The Hanover Insurance Group September 2003 - September 2004
Skills
Insurance, Umbrella Insurance, Property & Casualty..., General Insurance, Casualty Insurance, Customer Retention, Health Insurance, Disability Insurance, Professional Liability, Underwriting
Education
Georgia State University
Education
Lenze Americas Corporation 2013 - Present
BNY Mellon April 2007 - April 2013
Monster Inc. April 2006 - April 2007
Creative Playthings 2005 - 2006
The Hanover Insurance Group 2004 - 2005
Yankee Eye Clinic 2002 - 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Process Improvement, Sales, Team Leadership, Customer Satisfaction
Education
Fitchburg State College 1991 — 1993
English Language and Literature/Letters
The Guardian Life Insurance Company of America April 2012 - Present
The Guardian Life Insurance Company of America August 2010 - March 2012
Nearby Buddy Finder, LLC (Contractual) June 2010 - February 2011
The Hanover Insurance Group May 2007 - August 2010
To My Door Collection (Contractual) September 2008 - September 2009
Holiday Inn January 2004 - April 2007
Skills
Process Improvement, Social Media, Term Life Insurance, Employee Benefits, Project Management, Graphic Design, HTML, Microsoft Access, Microsoft Office, Property & Casualty..., Proposal Support, Proposal Writing, SQL, VBA, Web Design, Web Development, Training, Sales
Education
Florida State University 2002 — 2007
Bachelor of Science, Risk Management / Insurance & General Management
St. Petersburg College 2000 — 2002
High School Dual Enrollment
United States Air Force 2012 - Present
Selective Insurance 2009 - 2011
United States Air Force 1994 - 2011
Farm Family Insurance Companies 2001 - 2009
The Hanover Insurance Group 1994 - 2001
United States Air Force 1985 - 1993
Skills
Microsoft Office, Word,..., Military, Command, Intelligence, Force Protection, Training, Leadership, Operational Planning, Afghanistan, NATO, Security Clearance, Military Operations, National Security, Military Experience, DoD, Defense
Education
NATO School - Oberammergau, Federal Republic of Germany 1990 — 1991
Graduate, International Relations and Affairs
Golden Gate University 1987 — 1988
Master's degree, Public Administration
University of Connecticut 1981 — 1985
Bachelor's degree, History
The Hanover Insurance Group August 2015 - Present
Thomson Reuters June 2012 - June 2015
Aflac November 2011 - April 2012
Skills
Marketing Strategy, Time Management, Spanish, Event Planning, Customer Service, Problem Solving, Data Analysis, Microsoft Office, Customer Relations, Critical Thinking, Social Networking, Team Building, Sales, Leadership, Access, Solution Selling, Microsoft Excel
Education
Grand Valley State University 2008 — 2012
Bachelors of Business Administration, International Business, Marking and Spanish
Universidad de Deusto 2009 — 2009
Business, Language and Culture
The Hanover Insurance Group December 2014 - Present
CVS Caremark Corporation April 2013 - December 2014
Travelers January 2010 - July 2012
Sports Authority April 2008 - January 2010
FCCI Insurance May 2005 - January 2008
Purmort & Martin Insurance Agency, LLC November 2002 - May 2005
Commerce Insurance October 1989 - October 2002
Skills
Associate in Claims..., Previously supervised..., Have handled Commercial..., Excellent customer..., Customer Service, Claim, Insurance, Adjusters, Property Damage, Legal Liability, General Liability claims, Premise liability and..., Claims Management, Casualty, Commercial Lines, Claims Handling, Commercial Insurance, Liability Analysis, Risk Management, Claims Investigations, Investigation, Liability, Property & Casualty..., Workers Compensation, Litigation Management, Subrogation, Claim Investigation, General Insurance, Personal Injury, Casualty Insurance
Education
Framingham State College 1985 — 1989
Bachelor of Arts (B.A.), Sociology
Uxbridge High School 1982 — 1985
High School Diploma, College Prep
The Hanover Insurance Group October 2013 - Present
The Hanover Insurance Group May 2013 - October 2013
Liberty Mutual Insurance September 2011 - April 2013
Zurich Insurance Services January 2007 - September 2011
Skills
Commercial Insurance, Property & Casualty..., Commercial Lines, Inland Marine, Underwriting, Ocean Marine, Insurance, Property, Casualty, Risk Management, General Insurance
Education
Florida State University 2002 — 2006
Bachelor of Science (B.S.), Applied Economics, Business
SunGard Availability Services September 2010 - Present
Family Medical and Maternity Care, PC 2009 - 2010
The Hanover Insurance Group June 1999 - January 2007
Skills
Business Continuity, Disaster Recovery, Cloud Computing, Sales, Mainframe, Data Center, Solution Selling, Microsoft Excel, VMware, Virtualization, Microsoft Office, PowerPoint, Six Sigma, Projects, File Management, Security, Lotus Notes, Business Development, Salesforce.com, Oracle Applications
Education
Fitchburg State University 1996 — 1999
Special Education/Sociology
Freelancer September 2014 - Present
Shanghai Insight Media Company, CNS Group April 2014 - August 2014
Phoenix Edita, Yilin Press October 2012 - March 2014
Individual Work September 2002 - June 2012
The University of Georgia September 2010 - May 2012
The Hanover Insurance Group January 2012 - January 2012
Sinochem Group July 2011 - August 2011
BP China May 2011 - July 2011
Georgia Perimeter College December 2008 - December 2009
Skills
Fluent English, Fluent Mandarin, Conversational Japanese, Working knowledge of..., Intermediate knowledge..., Working knowledge of..., Intermediate knowledge..., Customer Service, Public Speaking, Leadership, Accounting, Data Analysis, English, Risk Management, Sales, Teamwork, Japanese, Social Media, Teaching, Microsoft Excel, Research, Editing, Microsoft Office
Education
The University of Georgia 2010 — 2012
Bachelor of Business Administration, Risk Management and Insurance
Georgia Perimeter College 2008 — 2009
The Hanover Insurance Group July 2014 - Present
The Hanover Insurance Group July 2007 - July 2014
GMAC Insurance December 2004 - July 2007
GMAC Insurance October 1996 - December 2004
Skills
Insurance, Property & Casualty..., Claim, Sales, General Insurance, Account Management, Casualty, Underwriting, Sales Management, Sales Operations, Selling, Liability, Legal Liability, Commercial Insurance, Consultative Selling, Inland Marine
Education
Gettysburg College 1992 — 1996
BS, Management
York Risk Services Group May 2012 - Present
The Hanover Insurance Group September 2011 - May 2012
Herman Miller 2001 - 2011
Sara Lee November 1995 - January 2001
Skills
Process Improvement, Team Building, Manufacturing, Risk Assessment, Change Management, Healthcare, Leadership Development, Customer Service, Project Management, Insurance, Performance Management, Auditing, Training, Microsoft Excel, Continuous Improvement, Lean Manufacturing, Coaching, Root Cause Analysis, Leadership, Operations Management, Ergonomics, Workers Compensation, Risk Management, Cross-functional Team..., Contract Negotiation, Employee Training, Employee Relations, ISO 14001, Management, Negotiation, Safety Management...
Education
Wayne State University 1993 — 1994
Masters, Industrial Waste Law course study, A
Ferris State University 1991 — 1994
Bachelor's degree, Industrial and Environmental Health Mgt, A
Grand Rapids Community College 1989 — 1991
Associate's degree, Plastics and Polymer Engineering Technology/Technician, A
Dell SecureWorks June 2014 - Present
The Hanover Insurance Group September 2009 - June 2014
Skills
Insurance, Sales, Property & Casualty..., Salesforce.com, Cold Calling, Direct Sales, Account Management, Pricing, Customer Retention, Negotiation, Provider Relations, New Business Development, Sales Operations, Training
Education
Georgia Southern University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Marketing with emphasis in Sales and Sales Management
Erie Insurance Group 2014 - Present
The Hanover Insurance Group 2007 - 2012
Selective Insurance 2004 - 2007
Selective Insurance 2001 - 2004
Law Offices Griffith, Strickler, Lerman Solymos & Calkins 1998 - 2001
Skills
Claim, Property Damage, Liability Analysis, Claims Management, Casualty, Claim Investigation, Legal Liability, Property & Casualty..., Liability, Commercial Insurance, Workers Compensation, Subrogation
Education
Stevenson University 2007 — 2010
Master of Science (MS), Forensic Studies
Frostburg State University
Bachelor's degree, Political Science and Government
UMass Medical School January 2015 - Present
Delta Consulting Group, LLC January 2014 - Present
Dunkin' Donuts National DCP, LLC October 2007 - October 2013
TJX July 2004 - October 2007
UMass Medical School 2002 - 2004
The Hanover Insurance Group 1993 - 2002
Skills
Budgets, Accounting, Analysis, Account Reconciliation, Forecasting, Microsoft Excel, Cash Management, Financial Accounting, Accounts Payable, General Ledger, Accounts Receivable, Variance Analysis, Internal Controls, Consolidation, AS400 system, Accruals, Corporate Finance, Business Process..., Capital Budgeting, Budget Monitoring, Employee Training, PeopleSoft, Collections, Journal Entries, Finance
Education
Franklin Pierce College
Business Administration and Management, General
Comfort Keepers April 2015 - Present
The Hanover Insurance Group August 2013 - January 2015
Schlesinger Associates January 2011 - August 2013
American Lung Association January 2013 - April 2013
Schlesinger Associates May 2012 - February 2013
The Atlanta Association of Black Journalist Student Chapter 2011 - 2012
Skills
Focus Groups, Social Media, Marketing Research, Social Networking, Market Research, Twitter, Event Planning, Microsoft Office, Blogging, Facebook, PowerPoint, Social Media Marketing, Public Relations, Customer Service, Writing, Photoshop, Cold Calling, Research, Qualitative Research, Editing, Fundraising, Press Releases, Marketing Communications, Newsletters, Interviews, Online Research, Marketing, Volunteer Management, Salesforce.com, AP Style
Education
Georgia State University 2009 — 2012
Bachelor of Arts, Journalism
University of West Georgia 2007 — 2009
Journalism, Public Relations
SmartBooks Corp. March 2013 - Present
The Hanover Insurance Group May 2012 - March 2013
Liberty Rental Corp January 2003 - June 2011
Thayer Symphony Orchestra August 2008 - August 2010
Spectrum Health Systems May 2002 - December 2002
Inforonics February 2000 - September 2001
Workers' Credit Union November 1999 - February 2000
Rollstone Bank & Trust February 1998 - November 1999
Insights Manufacturing October 1995 - December 1997
Internal Revenue Service February 1995 - May 1995
Skills
Accounts Payable, Reconciliation, Accounts Receivable, Payroll, Cash Management, Journal Entries, Accruals, Reconciliations, Great Plains, Cash Receipts, Reconciling, Solomon, Accounting, Bookkeeping, Payroll Processing, Great Plains Software, Job Costing, Invoicing, Expenses, Billing, Statements, Cash, ADP, Excel, Spreadsheets, Quickbooks, Timberline, Benefits Administration, Account Reconciliation, Customer Service
Education
Fitchburg State College
Bass Pro Shops Assistant to the VP of Business AffairsHorry Georgetown Technical CollegeSeptember 2008 - Present
Horry Georgetown Technical College September 2008 - August 2010
The Hanover Insurance Group 2000 - 2006
Commerce Insurance 1995 - 2000
Education
Fitchburg State University 1986 — 1988
Cramer September 2014 - Present
Teplansky Photography June 2007 - Present
Northborough Southborough Music Association January 2006 - June 2014
The Hanover Insurance Group July 1998 - June 2005
DGA Productions, Inc. January 1990 - June 1996
Skills
Lightroom, Photoshop, Nikon D700, PowerPoint, Image Editing, Video Production, Video, Photography, Social Media, Digital Photography, Multimedia, Social Media Marketing, Graphic Design, Facebook, Marketing Communications, Event Photography, Marketing, Email Marketing, Event Planning, Portrait Photography, InDesign, Television, Headshots, Senior Portraits, Property Photography, Brochures, Publishing, Press Releases, Camera, Corporate Communications, Photos, Broadcast, Portraits, Graphics
Education
Framingham State College 1985 — 1988
B.S., Media Communications, 3.85
The Hanover Insurance Group November 2014 - Present
The Hanover Insurance Group May 2014 - November 2014
The Hanover Insurance Group September 2013 - March 2014
Skills
Auto and Property..., Auto Insurance, Property & Casualty..., Human Resources, Customer Service, Social Networking, Sales, Microsoft Office, Financial Accounting, Property Damage, Insurance, Contract Negotiation, Negotiation, Customer Satisfaction, Claims Management, Commercial Insurance, Claim, Team Building, New Business Development, Strategic Planning, Liability
Education
Fitchburg State University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Worcester State University 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
The Hanover Insurance Group June 2015 - Present
Keller Williams Realty November 2014 - Present
The Hanover Insurance Group June 2014 - Present
The Hanover Insurance Group May 2011 - June 2014
The Hanover Insurance Group March 2008 - May 2011
Domestic Bank October 2007 - March 2008
Skills
Underwriting, Property & Casualty..., General Insurance, Commercial Insurance, Commercial Lines, Casualty, Liability, Umbrella Insurance, Insurance, Workers Compensation, Professional Liability, Risk Management, Claim, Casualty Insurance, Brokers
Education
Bay State Real Estate Academy 2014 — 2014
Real Estate
The Institutes 2012 — 2014
Associate in Commercial Underwriting
Worcester State College 2008 — 2010
Bachelor of Science, Business Administration
Fitchburg State College 2005 — 2008
Episcopal Divinity School October 2014 - Present
Horry Georgetown Technical College September 2008 - September 2014
Bass Pro Shops May 2007 - August 2008
The Hanover Insurance Group 2000 - 2006
Commerce Insurance December 1995 - August 2000
Skills
Microsoft Excel, Customer Service, Event Planning, Teaching, Fundraising, Staff Development, Social Media, Employee Relations, Insurance Law, Liability, Office Management, Research, Analysis, Team Building
Education
Fitchburg State University 1986 — 1988
Bachelor of Arts, English
Mount Wachusett Community College 1984 — 1986
Associate in Science, Communications and Broadcasting
The Hanover Insurance Group October 2014 - Present
State Farm Insurance March 2011 - October 2014
Asian American Center of Frederick May 2013 - August 2013
Frederick Community College August 2008 - December 2010
Skills
Communication, Access
Education
University of Maryland University College 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and communications
Frederick Community College 2009 — 2011
Associate's degree, Business Administration
QBE North America February 2011 - Present
Sterling National Corp. (QBE) October 2007 - January 2011
The Hanover Insurance Group March 1994 - October 2007
Education
Georgia Southern University 1990 — 1994
BBA, Finance
Stratford Academy - Macon, GA 1977 — 1990
K-12
Clients in New England and beyond May 2003 - Present
The Hanover Insurance Group September 2002 - May 2003
The Boston Consulting Group February 2001 - February 2002
Extraprise October 2000 - December 2000
EF Educational Tours November 1999 - May 2000
Manulife Financial July 1998 - September 1999
CSC January 1994 - January 1997
Digital Equipment Corporation January 1987 - January 1994
Skills
ASP.NET, ASP.NET MVC, .NET, Visual Studio, C#, Microsoft SQL Server, NopCommerce, DotNetNuke, Web Applications, Web Development, IIS, Architecture, Database Design, Integration, SQL, HTML, CSS, jQuery, JavaScript, Web Services, Cloud Computing, Amazon Web Services..., Rackspace Cloud, Oracle, XSLT, XML, Windows Server, Octopus, Powershell, E-commerce, Artisteer, Stored Procedures, Photoshop, WinForms, Microsoft Access, Bullhorn
Education
Gordon College
Bachelor of Arts (B.A.)
Northeastern University
Master of Science (M.S.)
The Hanover Insurance Group January 2008 - Present
Keane 2002 - Present
The Hanover Insurance Group 1998 - 2010
Hanover Insurance January 2007 - January 2008
Allmerica Financial January 2005 - January 2007
Allmerica Financial January 2003 - January 2005
The Hanover Insurance Group February 1998 - December 2002
New England Testing Labs 1993 - 1998
Revet Laboratories 1990 - 1993
Lycott Laboratory 1988 - 1990
Skills
SDLC, Testing, Software Development, Databases, Oracle, Requirements Gathering, PL/SQL, Requirements Analysis, Business Analysis, DB2, Data Warehousing, Systems Analysis, Business Requirements, SQL, COBOL, Enterprise Architecture, Software Project..., Software Quality..., Programming, Program Management, Quality Center, Websphere, Mainframe, Integration, Software Documentation, ETL, Agile Methodologies, Toad, Data Integration, User Acceptance Testing, Database Design, Visual Basic, Unix, XML, Data Modeling, Microsoft SQL Server, SOA, Exterro application
Education
Framingham State University 1974 — 1978
bs of science, chemistry
Framingham State University 1974 — 1978
The Hanover Insurance Group February 2012 - Present
The Hanover Insurance Group September 2010 - February 2012
The Hanover Insurance Group January 2009 - September 2010
The Hanover Insurance Group August 2007 - December 2008
Professionals Direct 2007 - 2007
Professionals Direct 2005 - 2007
Education
Wayne State University 2004 — 2005
MLIS, Master of Library and Information Science
Grand Valley State University 2000 — 2004
B.S., Biology
The Hanover Insurance Group September 2013 - Present
Nationwide Insurance April 2012 - July 2013
Insurance Experience April 2006 - January 2012
Skills
Account Management, Accuracy, Active Learning, Active Listening, Administration, Agency Management, Agency Relationships, Analytical, Analysis, Attention to Detail, Brokerage Process, Business Development, Claims, Cold Calling, Communication, Confidentiality, Customer Relations, Documentation, Judgment, Leadership, Marketing, Problem Solving, Relationship Building, Positive, Work Ethic, Claim
Education
Georgia State University
Business Administration and Management, General
University of Phoenix
Business Administration and Management, General
Corl Technologies LLC December 2014 - Present
The Hanover Insurance Group September 2011 - December 2014
University of Georgia Golf Course April 2010 - August 2011
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Valuation, Customer Service, Data Analysis, Research
Education
Georgia State University 2012 — 2014
Master's degree, Actuarial Science
University of Georgia - Terry College of Business 2006 — 2011
BBA, Economics, Risk Management and Insurance, Magna Cum Laude
The Hanover Insurance Group March 2014 - Present
The Hanover Insurance Group January 2011 - March 2014
Dextrys (The Hanover Insurance Group) May 2010 - January 2011
Veritude (The Hanover Insurance Group) February 2010 - May 2010
Skills
Sourcing, Talent Acquisition, Internet Recruiting, Applicant Tracking..., Insurance, Qualifying Candidates, Teamwork, Employee Benefits, Employee Engagement, Talent Management, Management, Temporary Staffing, Career Development, Executive Search, Screening, Team Building, Recruiting, Succession Planning, Boolean Searching, SDLC, Recruitment Advertising, Performance Management, Personnel Management, Benefits Negotiation, Workers Compensation, Account Management, Benefits Administration, HRIS, Taleo, Change Management, Human Resources, Cold Calling, PeopleSoft, Building Relationships, Resource Management, Process Improvement, Staffing Services, Training, Technical Recruiting, Screening Resumes, RPO, Vendor Management, Deferred Compensation, Full-life Cycle..., Coaching, College Recruiting, Contract Recruitment, Workforce Planning, Employee Relations, Onboarding
Education
Framingham State College 2006 — 2010
Bachelors Degree, Major: Psychology, Minor: Sociology
Fryeburg Academy 2002 — 2006
High School Diploma, Psychology
The Auto Club Group July 1997 - Present
Frankenmuth Insurance March 1986 - July 1997
The Hanover Insurance Group June 1986 - March 1994
Skills
Claims, Insurance, Property & Casualty..., Casualty, Liability, General Insurance, Commercial Insurance, Accident, Customer Service, Health Insurance, Negotiation, Coaching, Outlook, Risk Management, Budget, Microsoft Word, Subrogation, Litigation, Teamwork, Claim, Budgets, Claims Management, Workers Compensation, Legal Liability, Litigation Management, Commercial Lines, Life Insurance, Auto Claims, Term Life Insurance, Claim Investigation, Liability Analysis, Claims Handling, Property Claims, Adjusters, Insurance Adjusting, Casualty Insurance
Education
Ferris State University 1982 — 1984
BS, Majoring in Business and Insurance
Grand Rapids Community College 1980 — 1982
Associates In Arts, Majoring in Business
The Hanover Insurance Group December 2014 - Present
The Training Associates February 2012 - Present
The Training Associates March 2013 - September 2013
Shrewsbury Public Schools September 2009 - February 2012
Fallon Clinic September 2008 - August 2009
Fallon Clinic November 2007 - September 2008
Little Beginnings Preschool September 2006 - November 2007
Skills
Epic Systems, HIPAA, EMR, Medical Terminology, Healthcare, EHR, Patient Safety, Data Entry
Education
Framingham State University 2000 — 2004
bachelors, Communication/graphic design
Halstead Insurance September 2012 - Present
Herlihy Insurance Group November 2008 - September 2012
The Hanover Insurance Group April 2006 - November 2008
Skills
IBM AS/400, Property & Casualty..., Workers Compensation, Claim, Casualty Insurance, Insurance, Human Resources, Troubleshooting, General Insurance, Commercial Insurance, Underwriting, Account Management, Outlook, Customer Service, Commercial Lines, Process Improvement, Liability
Education
Fitchburg State University 2002 — 2011
Business
AIG July 2013 - Present
The Hanover Insurance Group June 2010 - July 2013
The Hanover Insurance Group June 2009 - June 2010
Insurance Office of America February 2007 - January 2009
Insurance Office of America June 2004 - November 2006
Skills
Underwriting, Commercial Lines, Property & Casualty..., Commercial Insurance, General Insurance, Insurance, Liability, Casualty, Umbrella Insurance, Professional Liability, Workers Compensation, D&O, Excess, Casualty Insurance, Customer Service, Negotiation
Education
Florida State University - College of Business 2002 — 2006
BS, Business Management & Insurance
IBM February 2015 - Present
IBM August 2012 - February 2015
The Hanover Insurance Group February 2009 - April 2011
Fidelity Investments June 2007 - September 2008
Fidelity Investments June 2005 - June 2007
Fidelity Investments December 2003 - June 2005
Skills
Salesforce.com, Account Management, Insurance, Business Development, CRM, Business Analysis, Sales
Education
Fitchburg State University 2011 — 2012
Exercise & Sports Science
Fitchburg State College 1998 — 2002
B. A, Business Management
Salem State University 1996 — 1997
Business Administration and Management, General
Leominster High School 1992 — 1996
The Hanover Insurance Group December 2014 - Present
Baystate Health April 2011 - December 2014
St.Francis Hospital December 2005 - April 2011
McKesson May 2001 - December 2005
Internet Business Systems December 1995 - May 2001
Skills
IT Strategy, Digital Strategy, Leadership, Management, IT Infrastructure..., Infrastructure..., VMware Infrastructure, Citrix, Team Building, Virtualization, Unified Messaging, Windows Server, IT Management, Integration, Active Directory, Technical Architecture, Cisco Technologies, VDI, Network Security, Switches, Servers, High Availability, Software Documentation, Microsoft Exchange, VMware, Windows, Data Center, IT Operations, Security, Cluster, Troubleshooting, Information Technology, Disaster Recovery, Infrastructure, VMware ESX, TCP/IP, Cisco Nexus, Server Architecture, Citrix Metaframe, Firewalls, Storage Area Networks, System Deployment, Vendor Management, Xen, vSphere, Terminal Services, Routers, SQL, Storage, Networking
Education
Florida Institute of Technology 1977 — 1981
Bachelor of Science (BS), Physics
ISO May 2005 - Present
The Hanover Insurance Group 1985 - 2005
Skills
Claim, Professional Liability, Property & Casualty..., Workers Compensation, Brokers, Insurance, Underwriting, Microsoft Excel, Liability, Commercial Lines, Reinsurance, Risk Management, CPCU, Governmental Affairs, Casualty, Umbrella Insurance, Commercial Insurance, Legal Liability, Analysis, New Business Development, Leadership, General Insurance, Management, Claims Management, D&O, Litigation Management, Insurance Law, Excess
Education
Gettysburg College 1975 — 1979
Nationwide Insurance August 2014 - Present
Liberty Mutual August 2004 - August 2014
The Hanover Insurance Group June 2001 - August 2004
The Hanover Insurance Group October 1998 - June 2001
Skills
Insurance, Claims Management, Property & Casualty..., Umbrella Insurance, Casualty, Term Life Insurance, Liability, Whole Life, Life Insurance, Fixed Annuities, Underwriting, Employee Benefits, Claim, Disability Insurance, General Insurance, Casualty Insurance
Education
Georgia State University - J. Mack Robinson College of Business 2009 — 2012
MBA, Risk Management and Insurance
Nnamdi Azikiwe University 1992 — 1996
Bachelor of Science (B.Sc.), Applied Statistics
Donna J. Popow, LLC October 2012 - Present
American Institute for CPCU also known as AICPCU January 2002 - October 2012
American Insititute for CPCU January 2002 - January 2006
CNA/Marine Office of America May 1994 - January 2001
CNA Insurance/Continental Insurance 1994 - 2001
The Hanover Insurance Group 1985 - 1986
Liberty Mutual 1977 - 1979
Skills
Technical Presentations, Writing Skills, project management, Litigation Management, Claims, Insurance Claims, Inland Marine, Adjusting, Claims Management, Claim, Project Management, Insurance, Litigation, Property & Casualty..., Excess, Liability, Adjustments, Risk Management, Ethics, Casualty, Workers Compensation, Underwriting, Leadership, Professional Liability, Reinsurance, Training, CPCU, Legal Liability, Commercial Lines, Commercial Insurance, Employment Practices..., D&O, Product Liability, Employee Benefits, Umbrella Insurance, Insurance Law, General Insurance, Brokers, Captives, Property Damage, Claim Investigation, Claims Handling, Public Liability, Liability Analysis, Health Insurance, Arbitration, Technical Writing, Marketing Management, Written & Oral..., Educational Leadership
Education
Seton Hall University School of Law 1984 — 1988
JD
Franklin & Marshall College 1973 — 1977
AB
Franklin & Marshall College 1973 — 1977
AB
bloomfield high school 1970 — 1973
Southern Insurance Underwriters, Inc. January 2015 - Present
Made With Love Cooking School LLC September 2014 - Present
Swiss Re Insurance Company February 2006 - June 2014
RSUI Group, Inc. June 2005 - February 2006
Travelers October 2002 - June 2004
AIG/Insurance Overload April 2002 - August 2002
The Hanover Insurance Group September 2000 - December 2001
Skills
Customer Service, Microsoft Word, PowerPoint, Research, Underwriting, Risk Management, English, Teaching, Property & Casualty..., Insurance, Liability, Training, Commercial Insurance, Commercial Lines, Legal Liability, Casualty, Professional Liability, Excess, Brokers, Inland Marine, Reinsurance, Workers Compensation, Microsoft Office, Underwriting..., Direct Sales, Event Planning, Rating, Outlook, Microsoft Excel, Casualty Insurance, Baking, Cooking, Culinary Skills, Culinary Education, Culinary Entertaining, General Insurance, Umbrella Insurance, Public Speaking, Sales, Marketing
Education
The University of Georgia 1997 — 1999
B.S.F.C.S, Child and Family Development witha Minor in Marriage and Family Therapy, B+
Georgia Perimeter College 1995 — 1997
Sociology, B+
Southern Connecticut State University 1993 — 1994
Communication, General, C
Allstate November 2014 - Present
Allstate January 2013 - November 2014
Farmers Insurance November 2012 - January 2013
Farmers Insurance May 2012 - November 2012
Farmers Insurance January 2011 - May 2012
The Ormond Agency July 2009 - January 2011
The Hanover Insurance Group December 2007 - July 2009
Allstate December 2006 - December 2007
Skills
Insurance, Commercial Insurance, Sales Management, Property & Casualty..., Training, Sales, Sales Operations, Management, Risk Management, Project Management, Marketing, Strategy, New Business Development, Selling, Commercial Lines, Underwriting, Casualty, Employee Benefits, Leadership, Casualty Insurance, Competitive Analysis, Cold Calling, Distribution Strategies, Consulting
Education
Florida State University 2003 — 2007
Bachelor of Science (BS), Economics
Health Alliance Hospital December 2009 - Present
St. Joseph's Hospital November 2008 - December 2009
The Hanover Insurance Group July 2006 - August 2007
Skills
Communication, Writing, Organization, Highly detail oriented, Mentoring, Team Leadership, Civic Engagement, Negotiation, Social Networking, Highly responsible, Conflict Resolution, Soarian Clinicals, Microsoft Office, Patient Safety, Clinical Support, Surgical Technology, CPR Certified, Clinical Research, Healthcare, HIPAA, Medical Terminology, Surgery, Hospitals, BLS, Customer Service, EMR, Healthcare Information..., Healthcare Management, Medicine, Nursing, Orthopedics, PowerPoint, Sales, Strategic Planning
Education
Fitchburg State University 1998 — 2003
Bachelor of Science (B.S.), History
Quincy College
Surgical Technology/Technologist
DentaQuest February 2015 - Present
Millis Public Schools September 2014 - February 2015
Fox Broadcasting Company WFXT FOX 25 October 2009 - December 2013
NECN October 2006 - January 2009
The Hanover Insurance Group December 2005 - October 2006
Skills
Microsoft Office, Outlook, Lotus Notes, HTML, Customer Service, Access, Sales, Peregrine, PC Anywhere, FoxPro, Adobe Acrobat, Crystal Reports, Facebook, Marketing, Account Management, Broadcast, Advertising, Social Media Marketing, Social Media, Time Management, Social Networking, Microsoft Word, Salesforce.com, Digital Media, Program Management, Management, Microsoft Excel, Oracle SQL, Employee Training, Leadership, Communication, Application Support, Problem Resolution, Analytical Skills, Interpersonal Skills, Thrive in..., Organizational skills, Teaching, Following Up
Education
Fitchburg State College 1994 — 1999
Bachelors of Science, Business Computer Information Systems
Natick High School 1990 — 1994
High School
The Hanover Insurance Group July 2014 - Present
The Hanover Insurance Group June 2013 - Present
Gordon Multimedia September 2011 - May 2013
Framingham State University August 2011 - May 2013
Babson Capital Management June 2011 - September 2012
North Brookfield Savings Bank July 2009 - July 2011
Skills
Website Entrepreneurship, Team Leadership, Customer..., Network Security, Project Management, Advanced Wordpress, Java, PHP, HTML, Unix, Technical Support, Leadership, Access, Software Documentation, Microsoft Office, Microsoft Excel, Customer Service, SDLC, Business Analysis, PowerPoint
Education
Framingham State College 2010 — 2013
Bachelor of Science (B.S.), Computer Science - Information Systems, 3.35
Holyoke Community College 2008 — 2010
Associate's degree, Computer and Information Systems Security/Information Assurance
Georgia-Pacific LLC 2012 - Present
Georgia-Pacific LLC 2010 - 2012
Nielsen 2008 - 2010
Nielsen 2007 - 2008
Nielsen 2005 - 2007
Nielsen 1999 - 2004
AIG 1997 - 1999
Accu-Tech Corporation 1996 - 1997
The Hanover Insurance Group 1994 - 1996
State Farm 1993 - 1994
Skills
Management, Marketing, Project Management, Sales, Account Management, Competitive Analysis, Cross-functional Team..., Process Improvement
Education
Georgia Southern University
Bachelor of Business Administration (BBA), Finance, General
Arthur J. Gallagher & Co. August 2015 - Present
The Insurance Library Association of Boston September 2014 - Present
WGA April 2015 - August 2015
William Gallagher Associates June 2014 - April 2015
William Gallagher Associates June 2013 - June 2014
The Hanover Insurance Group January 2012 - June 2013
Sedgwick CMS November 2010 - January 2012
Charles River Laboratories November 2007 - November 2010
Acadia Insurance Company October 2001 - November 2007
Sentry Insurance Company July 1996 - October 2001
Skills
Risk Management, Claim, Liability, Property & Casualty..., Property Damage, Subrogation, Insurance, Commercial Insurance, General Insurance, Claims Management, Liability Analysis, Analysis, Casualty, Claim Investigation, Reinsurance, Investigation, Legal Liability, Litigation, Underwriting, Commercial Lines, Employee Benefits, Workers Compensation, Professional Liability, Litigation Management, Claims Handling, Umbrella Insurance, Workers' Compensation..., Claims Resolution, Employment Practices..., Insurance Law, Adjustments, Inland Marine, Excess, D&O, Property Claims, CPCU, Product Liability, Claims Investigations, Health Insurance, Public Liability, Settlement, Arbitration, Medical Malpractice, Personal Injury, Negotiation, Accident, Mediation, Fraud, Casualty Insurance
Education
Nichols College 2010 — 2012
MBA, Business Management, 3.5
Fitchburg State College 1987 — 1991
BS, Economics
Fitchburg High School 1983 — 1987
High School diploma
The Hanover Insurance Group April 2013 - Present
The Hanover Insurance Group October 2010 - April 2013
Cincinnati Insurance Company May 2009 - June 2009
Dillon Insurance Services July 2008 - August 2008
Skills
Insurance, Underwriting, Risk Management, Commercial Lines, Employee Benefits, Enterprise Risk..., Analysis, Property & Casualty..., Commercial Insurance, Casualty, General Insurance, Liability, Professional Liability
Education
Georgia Southern University 2006 — 2010
Bachelor of Business Administration, Finance
Georgia Southern University - College of Business Administration 2006 — 2010
Finance, Risk Management and Insurance
The Hanover Insurance Group Senior Marketing RepresentativeThe HartfordApril 1987 - July 1996
Skills
Commercial Insurance, Insurance, Property, Workers Compensation, General Insurance, Professional Liability
Education
Florida State University 1980 — 1984
Bachelor's Degree, Multinational Business
The Hartford July 2015 - Present
The Hanover Insurance Group November 2013 - July 2015
LafargeHolcim August 2011 - November 2013
Five Star Quality Care October 2006 - August 2011
The Hanover Insurance Group 2002 - 2006
Skills
Risk Management, Insurance, Workers Compensation, Process Improvement, Data Analysis, Financial Analysis, Project Management, Leadership, Training, Enterprise Risk..., Management, Risk Analysis, Risk Assessment, Business Intelligence, Tableau, KPI Implementation, Requirements Gathering, Business Strategy, Trend Analysis, Business Objects, Collaborative Problem..., Consulting, Hyperion, Safety Programs, Employee Training, OBIEE, Surety Bonds, Collateral, Certificates Of..., Hyperion Reports, Public Speaking, OSHA, Presentations, SDLC
Education
Anna Maria College 2014 — 2016
Master of Business Administration (MBA)
Framingham State University 1997 — 2001
Aspen Grey Ltd. March 2015 - Present
The Hanover Insurance Group April 2013 - March 2015
Boston Indemnity Group March 2012 - March 2013
The Guarantee Company of North America USA August 2008 - February 2012
Skills
Commercial Insurance, Insurance, Property & Casualty..., Reinsurance, Surety, Surety Bonds, Underwriting, Brokers, Professional Liability, Liability, Risk Management, Casualty Insurance, General Insurance
Education
Georgia State University
Bachelor of Business Administration (BBA), Decision Sciences
Air National Guard June 2015 - Present
The Hanover Insurance Group August 2010 - Present
The Hanover Insurance Group June 2009 - August 2010
Travelers Insurance May 2008 - August 2008
Reynolds Plantation August 2006 - January 2008
Education
University of Georgia - Terry College of Business 2007 — 2008
BBA, Risk Management and Insurance
Georgia College and State University 2004 — 2007
Trustmark Insurance - Voluntary Benefits Solutions 2005 - Present
The Hanover Insurance Group January 2000 - January 2005
Unum January 1999 - January 2000
Unum January 1995 - January 1999
Unum January 1993 - January 1995
Skills
Microsoft Office, Research, PowerPoint, Sales, Training, Photoshop, Management, Leadership, Process Improvement, Claims Management, Underwriting, Business Analysis, Insurance, Claim, Customer Service
Education
Fitchburg State University
Bachelor of Science, Communications/Media
AirWatch by VMware July 2015 - Present
AirWatch by VMware November 2014 - July 2015
AirWatch by VMware September 2012 - November 2014
State Farm August 2011 - August 2012
The Hanover Insurance Group October 2010 - August 2011
Skills
Mobile Devices, Customer Service, Management, Salesforce.com, Time Management, Leadership, Account Management, Sales, Mobile Applications, Cold Calling, Microsoft Office, Direct Sales, Mobile Device Management, Microsoft Excel, Hospitality, Social Media, Solution Selling, Lead Generation, Selling, Customer Satisfaction, Food & Beverage, PowerPoint, Microsoft Word, Public Speaking, Sales Process, Restaurant Management, Food Service, Bartending, Menu Development, Food, Cooking, Catering, Sales Management, SaaS, Marketing, Cloud Computing, Enterprise Software, New Business Development, Business Development, B2B
Education
Georgia State University - J. Mack Robinson College of Business 2005 — 2010
Bachelor of Business Administration (BBA)
Uber July 2015 - Present
Personal Assistant February 2015 - Present
State Farm December 2014 - Present
The Hanover Insurance Group August 2013 - September 2014
Belk July 2012 - July 2013
Belk May 2012 - July 2012
JCPenney June 2009 - January 2011
Cumulus Media 2008 - 2009
Skills
Sales, Customer Service, Leadership, Management, Store Management, Merchandising, Time Management, Data Entry, Event Planning, Customer Satisfaction, Social Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, English, Research, Windows, Process Scheduler, POS, Visual Merchandising, Telephone Skills, Teamwork, Access, Inventory Management, Retail, Retail Sales, Cashiering, TEFL, Public Speaking, Team Building, Training, Marketing, Employee Training
Education
Georgia Southern University 2009 — 2013
Bachelor's degree, Business Management, 3.22
Georgia Southern University - College of Business Administration 2009 — 2013
Bachelor’s Degree, Business Administration and Management - Emphasis in Entrepreneurship and small business Management, 3.20
Northside High School
Northside High School
Fallon Health April 2014 - April 2015
EXL Service October 2011 - December 2012
The Hanover Insurance Group May 2006 - October 2011
Hanover Insurance June 2002 - May 2006
YMCA June 1998 - June 2002
Skills
Writing, Creative Writing, Screenwriter, Organization, Multi Tasking, Microsoft Excel, Internet, Social Media Marketing, Data Analysis, Photoshop, Custom Invitations, Customer Service, Reports, Entertainment Journalism, Outsourcing, Early Childhood..., Public Speaking, Business Process, Software Documentation, Project Management, Process Improvement
Education
Framingham State College
Framingham State University
Edwin Palmer, J. Mack Robinson College of Business January 2014 - January 2015
Honorable Justice Carol W. Hunstein, Supreme Court of Georgia August 2014 - December 2014
James, Bates, Brannan & Groover LLP May 2014 - August 2014
Honorable James R. Sacca, United States Bankruptcy Court, N.D. Georgia January 2014 - May 2014
Honorable Gail S. Tusan, Fulton County Superior Court August 2013 - December 2013
Morris Hardwick Schneider May 2013 - August 2013
Athens District Attorney's Office December 2011 - May 2012
Athens- Clarke County Public Defender's Office July 2011 - December 2011
The Hanover Insurance Group May 2010 - August 2011
Skills
Microsoft Excel, PowerPoint, Legal Writing, Legal Research, Microsoft Office, Microsoft Word, Organization, Westlaw, Lexis, Civil Litigation, Corporate Law, Editing, Real Estate, Mergers & Acquisitions, Legal Documents, Legal Interpretation, Health Law, Healthcare, Bankruptcy
Education
Georgia State University College of Law 2012 — 2015
Doctor of Law (J.D.), Top 10%
The University of Georgia 2008 — 2012
Bachelor of Science (B.S.), Political Science and Criminal Justice
Veritude May 2015 - Present
Veritude September 2011 - April 2015
Massachusetts Department of Public Health January 2011 - September 2011
The Hanover Insurance Group February 2009 - December 2010
Skyworks Solutions December 2003 - January 2009
Skyworks May 1999 - December 2003
Skills
Integration, SDLC, XML, DB2, EDI, Testing, Business Process, Agile Methodologies, EAI, Requirements Gathering, Requirements Analysis, Business Requirements, Websphere, Strategy, Management, COBOL, Solution Architecture, E-commerce, Unix, Cross-functional Team..., ETL, Oracle, Agile Application..., WTX, SWIFT messages
Education
Fitchburg State University
BA, English
Liberty Mutual Insurance October 2011 - Present
The Hanover Insurance Group January 2010 - October 2011
One Beacon Insurance 2000 - 2010
Skills
Blended Learning, Project Management, Training, Insurance, Underwriting, General Insurance, Property & Casualty..., Commercial Insurance
Education
Fisher College
Bachelor's degree, Business Administration and Management, General
The Hanover Insurance Group September 2013 - Present
Practical Fireams Training, LLC July 2009 - Present
DeWitt Charter Township 2013 - 2013
GC Services May 2008 - March 2010
Spirit Airlines May 2006 - May 2008
Skills
Employee Relations, Recruiting, Human Resources, Performance Management, Customer Service, Organizational..., Employee Training, Interviews, Training
Education
Ferris State University 2001 — 2013
Bachelor of Integrative Studies, Human Resources Management/Personnel Administration, General
Lansing Community College 2008 — 2009
Medical Transcription
Sal's Clothing Restoration Inc. June 2015 - Present
The Hanover Insurance Group October 2011 - Present
The Hanover Insurance Group October 2011 - August 2014
FEMA March 2008 - November 2011
Winsor/Loring LLC July 2002 - November 2011
Skills
Customer Service, Public Speaking, Negotiation, Insurance, Construction, Property Damage, Disaster Recovery, Property Management, Claim Investigation, Property, Claims Management, Xactimate, Emergency Management, Claims Resolution, Investigation, Claim, Policy, Liability, Claims Handling, Adjustments, General Insurance, Contractors, Property Claims, Claims Investigations, Disaster Response, Renovation, Commercial Insurance, Team Building, Management, Property & Casualty..., Strategic Planning, Sales, Contract Negotiation, New Business Development, Restoration
Education
Fitchburg State University 2014 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Fitchburg State University 1995 — 1997
Bachelor of Science (B.S.), Elementary Education and Teaching / Psychology
Mount Wachusett Community College 1988 — 1990
Associate of Science (A.S.), Criminal Justice/Police Science
Lunsford House Properties, LLC September 2014 - Present
The Hanover Insurance Group March 2011 - March 2014
UPS December 2013 - January 2014
Skills
Microsoft Excel, Property & Casualty..., General Insurance, Microsoft Access, Microsoft Word, Microsoft Project, Microsoft Powerpoint, Microsoft Visio, Java, HTML, CSS, Risk Assessment, Financial Analysis, Project Planning, Computer Repair, Computer Hardware, Computer Software, Data Mining, Data Visualization, Internet Marketing, Wordpress, Drupal, Visio, PowerPoint
Education
University of Georgia - Terry College of Business 2011 — 2013
Bachelor of Business Administration (B.B.A.), Risk Management and Insurance
Georgia State University - J. Mack Robinson College of Business 2009 — 2011
The Hanover Insurance Group February 2015 - Present
Zurich North America May 2012 - February 2015
Skills
Underwriting, Insurance, Property & Casualty..., Commercial Insurance, Professional Liability, Customer Service, Casualty, Surety Bonds, General Insurance, Liability, Legal Liability, Surety
Education
Florida State University 2010 — 2011
Bachelors, Risk Management/Insurance
Florida State University - College of Business 2010 — 2011
BS, Risk Management/Insurance
Florida State University 2004 — 2008
Bachelors, Criminology/Criminal Justice
Florida State University
B.S, Risk Management/ Insurance
Dell SecureWorks November 2014 - Present
The Hanover Insurance Group September 2012 - November 2014
Lake Windward Boat Services May 2010 - October 2014
RR Donnelley June 2012 - September 2012
Mobile Media Enterprises June 2011 - August 2011
Skills
Sales, Information Security, Threat Intelligence, Managed Security..., Incident Response, Compliance PCI, Lead Generation, Marketing, PowerPoint, Leadership, Microsoft Office, Microsoft Excel, Public Speaking, Social Networking, Public Relations, Cold Calling
Education
Florida State University 2008 — 2012
Bachelor of Science, Marketing and Real Estate
Florida State University - College of Business 2008 — 2012
Bachelor of Science (B.S.), Marketing and Real Estate
The Hanover Insurance Group October 2008 - Present
The Hanover Insurance Group June 2007 - October 2008
Staples January 2002 - June 2007
Education
Framingham State College 2003 — 2007
Bachelor's degree, Business Administration
Westborough High School 2000 — 2003
The Hanover Insurance Group August 2009 - Present
Sun Life Financial October 2005 - August 2009
The Key Program, Inc July 2004 - October 2005
Education
Fitchburg State College 2000 — 2004
Batchelor of Science, Human Services, psychology
Lending Club October 2014 - August 2015
The Hanover Insurance Group November 2012 - November 2013
Conservation Services Group August 2011 - December 2011
Carlson Communications April 2005 - May 2011
Davis Advertising September 2004 - December 2004
Skills
Adobe Creative Suite, Graphic Design, Illustrator, Brochures, Photoshop, Logo Design, Layout, Microsoft Office, Collateral, Corporate Branding, Direct Mail, Graphics, Marketing, Newsletters, Direct Mail Pieces, Brand Development, Business Cards, Posters, Displays, Mac, PC, Vector Illustration, Recruiting Coordinator, Outlook Calendar..., Interview Scheduling, Expensify - Expense..., PeopleFluent, Blue Jeans Video..., Advertising, Pre-press
Education
Fitchburg State University 2002 — 2004
Bachelor of Science, Graphic Design, Minor: Art
Quinsigamond Community College 2000 — 2002
Associate of Science, Graphic Design/Applied Arts
The Hanover Insurance Group January 2012 - Present
Kemper Insurance July 2002 - December 2011
Wausau Insurance June 1997 - July 2002
Skills
Property & Casualty..., Claim, Subrogation, Claims Management, Litigation, Liability, Legal Liability, Casualty, Workers Compensation, Commercial Insurance, Professional Liability, Insurance, General Insurance, Property Damage, Underwriting, Litigation Management, Casualty Insurance
Education
Finger Lakes School of Massage 1997 — 1998
Massage Therapy
Liverpool High School 1991 — 1995
Regents
Meijer April 2015 - Present
Newaygo Insurance Agency April 2008 - October 2014
Dykstra Agency, Inc 2004 - 2008
FR Neuman Co July 2003 - 2004
Coleman Agency 2000 - 2003
The Hanover Insurance Group 1996 - 1998
Skills
Property & Casualty..., General Insurance, Umbrella Insurance, Liability, Homeowners, Health Insurance, Claim, Inland Marine, Customer Service, Account Management, Process Improvement, Sales, Strategic Planning, Microsoft Excel, Term Life Insurance, Microsoft Office, Outlook, Life Insurance, Team Building, Training
Education
National Alliance for Insurance & Education 2008 — 2010
Certified Insurance Service Representative
Michigan State University
Insurance Licensing School
Grand Rapids Community College 1996 — 1998
Associates Degree, Business Administration
Ferris State University 1995 — 1996
Insurance
The Auto Club Group September 2010 - Present
Unitrin Direct Insurance March 2006 - September 2010
AIG Auto Insurance April 2002 - March 2006
AIG January 2001 - April 2001
The Hanover Insurance Group February 1999 - May 2000
Cotton States Insurance July 1998 - February 1999
STATE FARM INSURANCE January 1992 - July 1998
Skills
Claims, Insurance, Liability, Underwriting, Mentoring, Sales, Leadership Development, Customer Experience, Coaching, Claim, Analysis, Property Damage, Performance Management, Training, General Insurance, Claims Management, Property & Casualty..., Claims Handling, Commercial Insurance, Casualty Insurance
Education
Florida State University 1989 — 1991
BS, Criminology
The Training Associates January 2009 - Present
The Hanover Insurance Group 2009 - 2011
Fidelity Investments 2006 - 2008
Skills
Training, Training Delivery, Interviews, Project Coordination, Coordinating Schedules, Succession Planning, Consulting, Onboarding, Processing, Resume Writing, Organizational..., Customer Service, Order Processing, Job Scheduling
Education
Quinsigamond Community College
Associate's Degree, Criminal Justice/Police Science
Leominster High School 1999 — 2002
High School
Fitchburg State University
Bachelor's Degree, Criminal Justice/Police Science
One Beacon Entertainment Insurance September 2015 - Present
The Hanover Insurance Group February 2011 - May 2015
University of Massachusetts Amherst June 2010 - July 2010
Skills
Property & Casualty..., Risk Management, Commercial Insurance, Insurance, General Insurance, Professional Liability, Training, Leadership, Customer Service, Associate in General..., Workers Compensation, Legal Liability, Casualty, Liability, Commercial Lines, Accident, Microsoft Excel, Claim, Presentation Skills, Risk Assessment, Ergonomics
Education
University of Massachusetts, Amherst 2008 — 2010
Bachelor of Science (BS), Civil Engineering
Florida Institute of Technology 2006 — 2008
Quabbin Regional High School 2002 — 2006
Plymouth Rock Assurance September 2014 - Present
Plymouth Rock Assurance March 2013 - August 2014
Plymouth Rock Assurance October 2011 - March 2013
Plymouth Rock Assurance February 2010 - October 2011
The Hanover Insurance Group June 2008 - February 2010
The Hanover Insurance Group September 2006 - June 2008
MassMutual Financial Group January 2006 - September 2006
MassMutual Financial Group June 2003 - December 2005
MassMutual Financial Group June 2001 - May 2003
Skills
Insurance, Analytics, Analysis, Product Management, Strategy, Management, Salesforce.com, Marketing, Financial Analysis, Property & Casualty..., SQL, Reporting & Analysis, Business Objects, Data Management, Cross-functional Team..., Finance, Corporate Finance, Economics, General Insurance, Underwriting, Ruby, Ruby on Rails, HTML/CSS, Microsoft Excel, Visual Basic, Data Analysis, Web Analytics
Education
University of Massachusetts at Amherst - Isenberg School of Management 2003 — 2005
Masters, Business Administration
Framingham State College 1997 — 2001
BA, Economics
FM Global July 2013 - Present
The Hanover Insurance Group June 2010 - April 2013
The Hanover Insurance Group August 2008 - May 2010
Invensys November 2002 - May 2008
Invensys Process Systems 2004 - 2006
VistaSource (formerly a subsidiary of Applix Inc) 1999 - 2002
Skills
Performance Management, Training, Talent Management, Leadership, Management, Strategy, Change Management, Leadership Development, Organizational..., Coaching
Education
Fielding Graduate University 2004 — 2006
MA, Organization Development
University of Massachusetts, Amherst 1987 — 1992
BA, Elementary Education
The Hanover Insurance Group April 2010 - Present
Assurance Agency, Ltd January 2007 - December 2009
Assurance Agency January 2004 - 2007
Assurance Agency January 2003 - January 2004
Skills
Partner Relationship..., Talent Management, Results Oriented, Customer Service, Goal Oriented, Insurance, Commercial Lines, Partner Management, Property & Casualty..., Management, New Business Development, Underwriting, Negotiation, Human Resources, Workers Compensation, Commercial Insurance, Casualty Insurance, Liability
Education
University of Phoenix 2001 — 2003
Masters, Business Administration
Grand Valley State University 1991 — 1995
Bachelor of Science, Occupational Safety and Health
Michigan State University 1990 — 1991
General Studies
The Hanover Insurance Group August 2014 - Present
The Hartford Insurance Group March 2010 - August 2014
The Hartford January 2006 - March 2010
Skills
Underwriting, Workers Compensation, Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Technology E&O, Umbrella Insurance, Liability, Casualty, Commercial Lines, Professional Liability, Legal Liability, Brokers, Casualty Insurance, Sales, Management, Risk Management
Education
Georgia State University 2000 — 2005
Bachelors, Risk Management and Insurance
Staples May 2012 - Present
Spencer Technologies January 2012 - May 2012
National Grid November 2011 - January 2012
The Davis Companies February 2008 - June 2011
The Hanover Insurance Group May 2007 - February 2008
PAREXEL International January 2007 - April 2007
Skills
Talent Acquisition, Human Resources, Recruiting, Sourcing, Networking, Applicant Tracking..., Training, Talent Management, Cold Calling, Taleo, Staffing Services, Temporary Placement, Screening, Hiring, Internet Recruiting, Management, Interviews, Onboarding, Technical Recruiting
Education
Fitchburg State University 2005 — 2007
MBA, Concentration in Human Resource Management, 4.0
Fitchburg State University 1999 — 2004
BS, Interdisiplinary Studies, Minor Business Administration
The Hanover Insurance Group 2009 - Present
Nortel 2001 - 2008
Nortel 1998 - 2000
Bay Networks 1996 - 1998
Wellfleet Communications 1993 - 1996
Octocom 1991 - 1992
Digital Equipment Corporation 1987 - 1990
Digital Equipment Corporation 1983 - 1987
Skills
Supply Management, Cross-functional Team..., Vendor Management, Supply Chain Management, Strategic Sourcing, Process Improvement, Program Management, Outsourcing, Project Planning, Supply Chain, Management, Leadership, Strategy, Procurement, Analysis, Sourcing, Forecasting, Contract Negotiation, Competitive Analysis, Product Development
Education
Fitchburg State University 1969 — 1971
Business
Philips February 2009 - 2014
Masspro November 2006 - February 2009
The Hanover Insurance Group 2005 - 2006
Sterling Country Club 2003 - 2005
Allmerica Financial 2000 - 2002
Jones & Bartlett Publishers 1999 - 2000
Skills
Captivate, Instructional Design, E-Learning, Photoshop, HTML, CSS, jQuery, Needs Analysis, Learning Management, Dreamweaver, Web Content Management, Print, Interactive Media, Pdf, Blended Learning, Training Delivery, Graphic Design, Training, Technical Training, Front-end Design, Flash, Talent Management, Process Improvement, Instructor-led Training, Organizational..., Digital Photography, Online Publishing, Corporate Branding, Marketing Communications, Simulation Software, ADDIE, Program Management, Web Development, Content Management, Strategy, Management
Education
Fitchburg State University 1999 — 2002
BS, History
Massachusetts College of Liberal Arts 1988 — 1991
Sevigney-Lyons Insurance Agency April 2014 - Present
Sevigney-Lyons Insurance September 2013 - April 2014
Herlihy Insurance Group November 2010 - August 2013
The Hanover Insurance Group June 2007 - July 2009
The Hanover Insurance Group June 2007 - March 2009
Skills
Customer Service, Property & Casualty..., Umbrella Insurance, Team Building, Insurance, Underwriting, Claim, Account Management, Liability, Process Improvement, Sales, Casualty, Inland Marine, Risk Management, New Business Development
Education
London Metropolitan University 2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Fitchburg State University 2001 — 2005
Bachelor of Science, Business Marketing
Tufts Health Plan September 2015 - Present
Cisco Systems December 2012 - October 2014
Cobham Advanced Electronic Solutions June 2012 - October 2012
Massachusetts Clean Water Trust February 2012 - March 2012
The Hanover Insurance Group August 2011 - September 2011
Franklin Pierce University August 2009 - November 2009
Fidelity Investments October 2008 - May 2009
Hewlett Packard February 2008 - August 2008
Wellington Management December 2007 - February 2008
Thermo Fisher Scientific November 2007 - November 2007
Skills
Process Improvement, Business Analysis, Analysis, SQL, Requirements Analysis, Microsoft SQL Server, Windows, Analytics, SDLC, Access, Software Documentation, ERP, Oracle, Databases, Program Management, SharePoint, Business Intelligence, Testing, Training
Education
Fitchburg State College 1972 — 1975
BS in Ed, English
New Horizons 2010 — 2011
N/A, SQL BI
Quinsigamond Community College 1970 — 1972
Associate's Degree, Liberal Arts
Leader Bank August 2015 - Present
Leader Bank April 2013 - Present
The Hanover Insurance Group October 2011 - April 2013
Admirals Bank December 2010 - July 2011
Rockland Trust August 2008 - December 2010
Wolf and Company, P.C. July 2005 - August 2008
Skills
SEC filings, Accounting, GAAP, Sarbanes-Oxley Act, Internal Controls, Auditing, Financial Reporting, Financial Analysis, US GAAP, Internal Audit, CPA, General Ledger, Financial Accounting, Enterprise Risk..., Risk Management, Sarbanes-Oxley, QuickBooks, Financial Modeling, Revenue Recognition, Due Diligence, Income Tax, Tax Preparation, SAS70
Education
Fitchburg State University 2000 — 2005
Business Adminstration, Accounting
The Hanover Insurance Group 2001 - Present
Sun Life Financial 2000 - 2001
Allmerica Financial 1997 - 2000
Skills
RACF, IBM Mainframe, IBM Tivoli, CLIST, SQL, DB2, Software Development, Easytrieve, COBOLII, Testing, Information Security
Education
Fitchburg State College 1991 — 1995
Bachelor of Science (BS), Computer Science
Westfield State University 1990 — 1991
First Data Corporation November 2010 - Present
First Data Corporation March 2009 - November 2010
First Data Corporation August 2006 - March 2009
First Data Corporation December 2001 - August 2006
GE Capital October 1997 - December 2001
The Hanover Insurance Group February 1997 - October 1997
Fidelity Bank December 1995 - February 1997
Parisian June 1995 - December 1995
First North American National Bank June 1994 - June 1995
Skills
Payments, Electronic Payments, Credit Cards, Payment Card Processing, Relationship Management
Education
Sprayberry High School
Kennesaw State University - Michael J. Coles College of Business 1994 — 1998
B.B.A., Finance
Georgia State University - J. Mack Robinson College of Business 2012 — 2012
The Hanover Insurance Group October 2013 - Present
The Hanover Insurance Group July 2012 - Present
Chartis Insurance April 2009 - April 2012
MRI - The Boston Group July 2008 - February 2009
Target Insurance Services May 2005 - July 2008
St. Paul Travelers April 2003 - May 2005
St. Paul Travelers April 2003 - May 2005
Chubb Executive Risk September 1996 - April 2003
Skills
Underwriting, Insurance, Professional Liability, D&O, Employment Practices..., Fiduciary Liability, Casualty
Education
Western New England University 1989 — 1997
MBA, Finance
Framingham State University 1981 — 1986
BA, Economics
The Hanover Insurance Group June 2011 - Present
IntePros Federal, Inc April 2008 - June 2011
YRCI June 2007 - April 2008
Westgate Resorts April 2006 - June 2007
Ruby Tuesdays June 2004 - September 2004
Kirks Auto Sales June 2003 - June 2004
Mary Immaculate Hospital June 2000 - September 2003
Skills
Business Development, Recruiting, Strategic Planning, Sales, Management, Commercial Insurance, Networking, Account Management, Customer Service, Employee Benefits, Leadership, Analysis, Risk Management
Education
George Mason University
Bachelor of Science, Economics
The Hanover Insurance Group August 2013 - Present
n/a - currently unemployed April 2012 - August 2013
AIG February 2005 - April 2012
Chick-fil-A August 2001 - October 2004
AIG May 2004 - August 2004
TJX May 2000 - August 2000
Broadwater Controls, LLC March 1999 - August 1999
Wendy’s February 1996 - March 1999
Skills
Underwriting, Commercial Lines, Data Analysis, Communication, Customer Service, Problem Solving, Microsoft Office, Microsoft Word, New Business Development, Teamwork, Team-oriented, Friendliness, Prompt, Time Management, Dependable Team Player, Work Well Independently, Multi Tasking, Microsoft Excel, Customer Experience, Customer Satisfaction, Risk Management, Quick Thinker, Tactfulness, Dedication to..., Dedicated Professional, Dedicated to work, Always Willing to Learn, Willing to Go the Extra..., Meet Deadlines, Difficult Situations, Managing Deadlines
Education
Georgia Southern University 1999 — 2004
BS, Public Relations
McGriff, Seibels & Williams, Inc. October 2001 - Present
Marsh November 1997 - October 2001
The Hanover Insurance Group 1995 - 1997
Wakely & Associates 1993 - 1995
Tillinghast/Towers Perrin 1983 - 1993
Skills
Enterprise Risk..., Actuarial Science, Risk Measurement, Risk Analytics, Property & Casualty..., Risk Management, General Insurance, Commercial Insurance, Reinsurance, Casualty Insurance, Workers Compensation, Liability, Insurance, Underwriting
Education
Georgia Institute of Technology 1982 — 1985
Bachelor of Science, Applied Mathematics
LeapFrog Systems July 2012 - Present
LeapFrog Systems December 2009 - July 2012
The Hanover Insurance Group 2006 - 2009
The Hanover Insurance Group 2004 - 2006
Allmerica Financial Corp 1998 - 2003
Education
Fitchburg State College 1983 — 1987
Accounting
Fitchburg State University 1983 — 1987
BSA, Accounting
Selective Insurance August 2015 - Present
The Hanover Insurance Group May 2011 - August 2015
Travelers May 2008 - May 2011
Zurich North America 2006 - 2008
Skills
P&C Insurance, Underwriting, Commercial Lines, Commercial Insurance, Property & Casualty..., Liability, Workers Compensation, Insurance, Casualty Insurance, General Insurance
Education
Frostburg State University 2001 — 2004
B.S., Liberal Studies, Computer Science
Travelers August 2014 - Present
The Hanover Insurance Group January 2011 - Present
The Hanover Insurance Group January 2010 - January 2011
World Financial Group Inc January 2004 - January 2010
Skills
Insurance, Underwriting, Risk Management, Enterprise Risk..., Sales, Market Analysis, Excess Liability..., Cash Flow, Salesforce.com, CRM, Microsoft Excel, Monte Carlo Simulation, VAR, Life Insurance, Health/Accident/Sickness, Fixed Annuities, Pivot Tables, Property & Casualty..., Liability, Employee Benefits, Customer Service
Education
Georgia State University - J. Mack Robinson College of Business 2007 — 2009
Bachelor of Business Administration (BBA), Risk Management & Insurance, 3.5/4.0
Georgia State University, Robinson College of Business 2007 — 2009
Bachelor of Business Administration, Risk Management and Insurance
The Hanover Insurance Group November 2014 - Present
The Hanover Insurance Group June 2013 - November 2014
Higgins Powersports June 2012 - June 2013
MacNeill Group, Inc October 1997 - December 2011
L.A.M.I., Inc. January 1992 - January 1996
Barnett Bank January 1986 - January 1991
Bankers Life Insurance Company January 1981 - January 1985
Skills
Customer Service, Insurance, Underwriting, Process Improvement, Team Building, Payroll, Strategic Planning, Management, Property & Casualty..., Employee Benefits, Claims Management, Operations Management, Program Management, Workers Compensation, Strategic Leadership, Claim, Leadership, Risk Management, Performance Management, Budgets, Team Leadership, Marketing, Microsoft Excel, General Insurance, Commercial Lines, Inventory Management, Sales, Business Process..., Analysis, Training, Account Management, Business Analysis, Liability, Employee Relations, Project Management, Cross-functional Team..., Customer Satisfaction, Software Documentation, Access, Coaching, Commercial Insurance, Casualty, Health Insurance, Professional Liability, Income Statement, System Administration, Vendor Management, Compliance, P&C Licensed Agent /..., Office Administration
Education
Florida International University 1980 — 1983
University of Florida 1979 — 1980
220 P&C License
CPIA
Insurance
AA
The Hanover Insurance Group May 2010 - Present
The Hanover Insurance Group October 2006 - May 2010
The Hanover Insurance Group May 2003 - October 2006
Aquent December 2002 - May 2003
Fidelity Investments September 2000 - October 2002
PreVision Marketing October 1999 - September 2000
Skills
Publishing, Layout, Creative Direction, Adobe Acrobat, Graphics, QuarkXPress, Logo Design, Art Direction, Brochures, Direct Mail, User Interface Design, Adobe Creative Suite, Branding & Identity, Typography, Corporate Identity, Collateral, Web Design, Dreamweaver, Posters, Mac, InDesign, Graphic Design, Illustrator, Illustration, Multimedia, Interaction Design, Advertising, Email Marketing, Flash, User Experience, Brand Development, Corporate Branding, Photoshop, Marketing Communications, Social Media, Marketing Strategy, Marketing, Social Media Marketing, Leadership, Management
Education
Fitchburg State University 1990 — 1994
BS, Communications Media, Graphic Design
St. Bernard's Central High School 1990 — 1994
General
Varsity Claims Service August 2014 - Present
NADO Insurance Services January 2001 - August 2014
Sedgwick January 2000 - January 2001
AIG April 1996 - December 1999
The Hanover Insurance Group February 1989 - April 1996
Ohio Casualty Insurance January 1988 - November 1989
Skills
Property Damage, Claim, Claims Management, Claim Investigation, Property & Casualty..., Subrogation, Commercial Lines, Casualty, Legal Liability, Mold Remediation, Insurance, Commercial Insurance, Liability, Casualty Insurance, General Insurance, Professional Liability, Inland Marine, Litigation Management, Property Claims, Water Damage, Xactimate
Education
Georgia Southern University 1984 — 1988
BBA in Finance with an emphsis in Insurance, Finance & Insurance
Allianz Global Corporate & Specialty (AGCS) July 2012 - Present
The Hanover Insurance Group June 2008 - July 2012
Skills
Insurance, Underwriting, Commercial Insurance, General Insurance, Brokers, Property & Casualty..., Commercial Lines, Financial Risk, Risk Management, Leadership, Inland Marine, Legal Liability, Professional Liability, Casualty, Claims Management, Financial Analysis, D&O, Strategic Planning, Employee Benefits, Claim, Reinsurance, Umbrella Insurance, Workers Compensation
Education
Florida State University - College of Business
Marketing
The Hanover Insurance Group April 2015 - Present
Keller Williams Realty, Inc. December 2013 - Present
Randstad USA September 2012 - April 2015
CA Technologies April 2000 - March 2004
Skills
Unix
Education
Worcester Polytechnic Institute 1999 — 2000
Certification, Unix/C/C++ Programming
Framingham State College 1994 — 1997
Bachelor of Science, Food and Nutrition; Dietetics; Biology
Dube & Hazelwood, P.C. January 2010 - Present
The Hanover Insurance Group January 2010 - October 2012
The Hanover Insurance Group August 2007 - January 2010
Kashuk Bourgault, Kittredge & Frustaci, P.C. August 2006 - August 2007
Greenberg, Rosenblatt, Kull & Bitsoli, P.C. February 2004 - August 2006
Education
Fitchburg State University
MBA, Accounting
Johnson & Wales University
BS, Management
KPMG August 2014 - Present
CRIF Lending Solutions March 2014 - August 2014
Ermas Consulting August 2013 - December 2013
Georgia State University - Executive MBA Program January 2013 - December 2013
The Hanover Insurance Group March 2011 - December 2012
ADP- Tax Credit Service Department August 2010 - December 2010
Savant Assets Recovery Services September 2009 - October 2010
Georgia State University February 2009 - December 2009
Skills
Financial Analysis, Corporate Finance, Tax Credits, Financial Modeling, Valuation, Microsoft Excel, Finance, Forecasting, Research, Access, Accounting, Data Analysis, Financial Reporting, Financial Engineering, Financial Econometrics, Economics, Investments, SAS programming, R programing, Management, Analysis, Financial Risk, Risk Management, Budgets, Insurance, Statistics, Econometrics, Credit, Quantitative Finance, VBA, Quantitative Analytics, Cash Flow, SAS, Monte Carlo Simulation, Business Analysis, Actuarial Science, Stata, Bloomberg Terminal, Data Mining, Bloomberg, Portfolio Management, SPSS, Fixed Income, Predictive Modeling, Macroeconomics, R, Analytics, Statistical Modeling, Asset Management, Time Series Analysis
Education
Georgia State University - J. Mack Robinson College of Business 2012 — 2013
Master of Science (MS), Mathematical Risk Management
Georgia State University - J. Mack Robinson College of Business 2008 — 2010
Bachelor of Business Administration (B.B.A.), Finance, General
Georgia State University - J. Mack Robinson College of Business 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business/Managerial Economics
International University of Grand-Bassam 2006 — 2008
Bachelor of Business Administration, Finance
The Hanover Insurance Group September 2015 - Present
Hanover Insurance November 2009 - Present
Travelers Insurance April 2006 - November 2009
Insurance Associates April 2005 - April 2006
Travelers Insurance February 2002 - April 2005
Selective HR Solutions June 2000 - February 2002
Skills
Underwriting, Commercial Insurance, Property & Casualty..., Insurance, Casualty, Professional Liability, Liability, Commercial Lines, General Insurance, Workers Compensation, Legal Liability, Umbrella Insurance, Employment Practices..., Brokers, Analysis, Sales Operations, D&O, Claim, Reinsurance, Small Business, New Business Development, Sales, Inland Marine
Education
George Mason University 1985 — 1989
BS, Economics
Park View 1981 — 1985
College Prep
The Hanover Insurance Group November 2010 - Present
Gerber Collision & Glass October 2009 - November 2010
GEICO August 2001 - October 2009
Progressive Insurance 1996 - 2001
Education
Piedmont College 2005 — 2007
MBA, Management
Georgia Southern University 1991 — 1995
BS
The Hanover Insurance Group November 2010 - Present
The One-eleven Chophouse August 2007 - Present
Education
Fitchburg State University 2013 — 2016
Master of Science (M.S.), Applied Communication Studies
Worcester State University 2005 — 2009
Bachelor of Arts (B.A.), Communication
Harleysville Insurance October 2013 - Present
McKee Risk Management, Inc. February 2012 - October 2013
The Hanover Insurance Group March 2011 - February 2012
PMA Insurance Group September 2006 - March 2011
Liberty Mutual Insurance February 2004 - September 2006
PMA Capital Corp May 2000 - November 2003
PMA Capital Corp January 1997 - May 2000
Liberty Mutual August 1994 - January 1997
Skills
Casualty, Underwriting, Workers Compensation, Umbrella, Brokers
Education
Gettysburg College 1990 — 1994
Bachelor of Arts, Economics
Travelers 1997 - Present
The Hanover Insurance Group 1982 - 1997
Skills
Claim, Insurance, Legal Liability, Litigation Management, Workers Compensation, Commercial Insurance, Commercial Lines, Professional Liability, Reinsurance, Umbrella Insurance, Process Improvement, Product Liability, Risk Management, Strategic Planning, Vendor Management, Learning Management..., Learning Management, Management Consulting, Training, Management
Education
Georgetown University 1973 — 1977
BA, American Studies
Walker & Dunlop August 2011 - Present
Walker & Dunlop January 2013 - June 2014
Walker & Dunlop August 2011 - January 2013
The Hanover Insurance Group August 2010 - July 2011
Skills
Financial Modeling, Financial Analysis, Due Diligence, Real Estate Economics, Finance, Structured Finance, Credit Analysis, Loans, Credit, Valuation, Financial Structuring, Credit Risk, Real Estate, Commercial Real Estate, Microsoft Excel, Mortgage Lending, Acquisitions, Border Control, Rent Roll, Rollovers
Education
Georgia State University 2004 — 2009
Bachelor of Business Administration (BBA), Finance and Real Estate
Bristol-Myers Squibb, Devens Ma. December 2011 - Present
The Hanover Insurance Group May 2011 - December 2011
Expert Pest Control January 2011 - November 2011
Hewlett-Packard January 2000 - June 2010
Hewlett-Packard January 2000 - June 2010
Compaq Computer Corporation January 1994 - January 2000
Digital Equipment Corporation 1987 - 1991
Skills
Vendor Management, SharePoint, Process Improvement, IT Strategy, Troubleshooting, Program Management, Six Sigma, ITIL, Project Management, Change Management, Enterprise Architecture, Visio, Servers, Windows, IT Service Management, System Deployment, Software Project..., Management, Software Development, IT Management, Disaster Recovery
Education
Fitchburg State College 1988 — 1991
BA, Business Administration
Mount Wachusett Community College 1986 — 1988
Associates, Business Administration - IT Technologies
Travelers 2009 - Present
Travelers Insurance March 2007 - February 2009
Travelers 2003 - 2006
Safety Insurance 2002 - 2003
Trust Insurance Co. 1998 - 2003
The Hanover Insurance Group 1986 - 1997
Skills
Professional..., Insurance, Claim, Claims Management, Property & Casualty..., CPCU, Senior Claim Law..., Claim Investigation, Product Development, Product Liability, Legal Liability, Casualty, Liability, Professional Liability, Casualty Insurance, Commercial Insurance
Education
Fisher College 1990 — 1991
Business Law
Lafayette Academy 1973 — 1975
Associate's degree, Medical Assistant
Westport High School 1968 — 1972
Business
SimplexGrinnell August 2007 - Present
The Hanover Insurance Group June 2001 - May 2005
Skills
Accounts Receivable, Accounts Payable, Outlook, Accounting, Invoicing, General Ledger, Account Reconciliation
Education
Fitchburg State University 1997 — 1998
Southern New Hampshire University 1993 — 1996
International Business
The Hanover Insurance Group March 2012 - Present
Great Lakes Athletic Club March 2010 - March 2012
Skills
Insurance, Property & Casualty..., Customer Service, Commercial Insurance, General Insurance, Risk Management, Claim, Leadership
Education
Ferris State University 2005 — 2009
Bachelor of Science (B.S.), Criminal Justice
CVS-Caremark Specialty Pharmacy 2000 - 2006
Data General 1995 - 1998
Data General 1994 - 1995
The Hanover Insurance Group 1993 - 1994
Burdett School 1992 - 1993
Data General 1991 - 1991
YMCA of Greater Worcester 1989 - 1991
ManpowerGroup 1987 - 1989
Social Security Administration 1985 - 1987
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Research, Photoshop, Teaching, HTML, C++, C, Java
Education
Algonquin Regional High School Northboro, Massachusetts
Diploma
Fitchburg State College
Bachelor of Science
ePay Business Solutions, Inc. March 2007 - Present
The Hanover Insurance Group 1999 - April 2003
Peachtree Software 1995 - 1996
Skills
Software Documentation, Process Improvement, Project Management, Technical Writing, Technical Support, Customer Service, Full-Charge Bookkeeping, Office Management, Technical Product..., Organization, Team Leadership
Education
Franklin Pierce College 1993 — 1996
Bachelor of Science (BS), Business Administration and Management, General
Fitchburg State College 1991 — 1993
Ohio Casualty Insurance 1996 - 2012
Humana October 1995 - February 1996
The Hanover Insurance Group January 1995 - September 1995
Providian Corporation January 1992 - December 1994
Worldwide Insurance Group September 1984 - January 1992
Crum & Forster June 1980 - September 1984
Education
Fisk University 1976 — 1980
Bachelor of Science (BS), Business Administration and Management, General
Archbishop Alter 1972 — 1979
High School
Accident Fund Insurance Company of America October 2014 - Present
Michigan Insurance Company July 2011 - July 2014
The Hanover Insurance Group December 2009 - June 2011
Kraft Lake Insurance Agency November 2007 - December 2009
Lakeland Underwriters LLC January 1996 - November 2007
Skills
New Business Development, People-oriented, Building Relationships, Sales, Product Marketing, Time Management, Organizational..., Commercial Insurance, Professional Liability, Profitable Growth, Brokers, Reinsurance, Inland Marine, D&O, Marketing, Liability Analysis, Employment Practices...
Education
Grand Valley State University 1987 — 2007
Bachelor of Business Administration (BBA), Marketing/Statistics
The Hanover Insurance Group February 2015 - Present
The Hanover Insurance Group January 2012 - February 2015
A-Affordable Insurance Agency August 2009 - January 2012
Ashburnham Market Place April 2005 - September 2009
Skills
Customer Service, Property & Casualty..., Sales, Research, Problem Solving, Umbrella Insurance, Customer Retention, Salesforce.com, Point of Sale, Insurance, Call Centers, Underwriting
Education
Fitchburg State College 2005 — 2009
Bachelor of Science (B.S.), History
The Hanover Insurance Group 2009 - 2012
Harleysville Insurance April 2006 - April 2009
Independent Consultant January 2004 - April 2006
OneBeacon Insurance January 1997 - December 2003
Skills
Underwriting, Analysis, Training Delivery, Insurance, Commercial Lines, Property & Casualty..., Inland Marine, Casualty, Training, Workers Compensation, Umbrella Insurance, Legal Liability, General Insurance, Liability, Brokers, Professional Liability, Risk Management, Reinsurance, Claim, Claims Management, Excess
Education
Georgia State University 1988 — 1992
Master of Business Administration (MBA), Finance, General
University of Florida 1974 — 1978
Bachelor of Science Business Administration, Management
Insurance Institute of America
Certified Property Casualty Underwriter (CPCU), Underwriting
The Hanover Insurance Group June 2014 - Present
Framingham State University October 2013 - May 2014
Town of Framingham July 2013 - August 2013
BJ's Wholesale Club March 2011 - June 2013
Skills
System Deployment, Research, PowerPoint, Help Desk Support, Microsoft Office
Education
Framingham State University 2011 — 2015
Bachelor’s Degree, Computer Science, Senior (Graduated)
Framingham State University