West Asset Management
Industry: Company
DescriptionHeadquarters: Omaha, NE Founded: 1994 Parent organizations: Alorica, West Corporation Subsidiaries: Accent Recovery Solutions, Accent Cost Containment Solutions, Accent Insurance Recovery Solutions
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West Asset Management Employees
Infinity CPA Group, LLC December 2013 - Present
West Corporation May 2011 - December 2013
West Asset Management May 2008 - May 2011
West Asset Management December 2006 - May 2008
Skills
Accounting, General Ledger, Account Reconciliation, Accounts Receivable, Invoicing, Financial Accounting, Microsoft Excel, Bookkeeping, Process Improvement, Analysis, Accounts Payable, Payroll Taxes, Outlook, Payments, Building Relationships, Call Centers, Tax Preparation, QuickBooks, Sarbanes-Oxley, Small Business Tax, Income Tax, ProSystem fx Tax, IRS Notice Resolution, W-2, Sales Tax, eFileCabinet, 1099 Preparation
Education
University of Nebraska at Omaha 2008 — 2013
Bachelor of Business Administration (BBA), Accounting
Iowa Western Community College 2005 — 2008
Associate of Science (AS), University Transfer
Thomas Jefferson High School 2001 — 2005
Sungevity May 2014 - Present
Sungevity February 2013 - May 2014
Bank of America May 2012 - February 2013
Health Net Federal Services October 2009 - May 2012
West Asset Management January 2009 - September 2009
First Step June 2005 - June 2008
Skills
Independent Thinking, Leadership, Customer Service, Loss Mitigation, Reporting & Analysis, Salesforce.com, Project Management, Credit, Management, Training & Development, Case Management, Microsoft Excel, Public Speaking, Investor Relations..., Process Implementation, Research, Office Administration, Business Process Design, Collections, Loans, Mortgage Lending, Loan Servicing, Financial Risk, Credit Risk, Credit Analysis, Confidentiality, Microsoft Office, Renewable Energy, Sales, Commercial Solar, PowerPoint, Microsoft Word, FDCPA, Data Privacy, Mortgage Servicing, Conflict Resolution, Negotiation
Education
Sacramento City College 2010 — 2011
Business Administration
Treasure Island Job Corps 2007 — 2008
Certificate, Office Administration
Kiewit April 2015 - Present
Kiewit April 2013 - April 2015
Gallup January 2011 - March 2013
West Asset Management August 2009 - December 2010
West Asset Management April 2008 - July 2009
Kiewit August 2007 - April 2008
Target June 2006 - July 2007
Skills
PeopleSoft, Recruiting, Employee Relations, Employment Law, Employment..., Microsoft Excel, Microsoft Office, FMLA, ADA compliance, Workplace Harassment, Training, Management, Onboarding, Call Centers, Employee Engagement, Hiring, Policy, Analysis, Software Documentation, Deferred Compensation, Human Resources, HRIS
Education
University of Nebraska at Omaha 2008 — 2011
MBA, International Business
University of Nebraska at Omaha 2005 — 2008
BSBA, Specialization in Human Resources
Central High School
Adams Land & Cattle Co. August 2011 - Present
Solutionary, Inc. October 2008 - August 2011
West Asset Management May 2007 - October 2008
Omnium Worldwide July 2002 - May 2007
Sprint January 1997 - May 2001
Skills
Business Analysis, Risk Management, Team Leadership, Strategic Planning, Process Improvement, Financial Analysis, Strategy, Budgets, Accounting, Change Management, Team Building, Forecasting
Education
Northwestern University - Kellogg School of Management 2001 — 2002
MBA, Strategy, Finance, Marketing, Organizational Behavior
University of Nebraska-Lincoln 1992 — 1996
BS Business Administration, Accounting, Finance, Economics
Caliber Home Loans September 2015 - Present
Personnel Resource Consultants April 2015 - September 2015
Portfolio Recovery Associates, Inc. December 2013 - October 2014
Kitchen Fair International May 2013 - December 2013
Capital One Bank June 2011 - January 2013
Portfolio Recovery Associates July 2009 - March 2011
Consolidated Resorts June 2008 - June 2009
Westgate Resorts 2007 - 2007
West Asset Management 2007 - 2007
Academy Collection Services 2004 - 2007
Skills
Customer Service, Process Improvement, Call Center, Recruiting, Employee Training, Vendor Management, Management, Call Centers, Coaching, Talent Management, Training, Outsourcing, Performance Management, Team Building, Leadership, Onboarding, Talent Acquisition, Human Resources, Employee Engagement, Team Leadership, New Hire Orientations, Applicant Tracking..., Employee Relations
Education
University of Nevada-Reno
Siemens Healthcare April 2015 - Present
US Capital Corporation October 2014 - Present
Lockton Companies June 2013 - September 2014
LaSalle Solutions November 2011 - January 2013
West Asset Management January 2009 - August 2011
GE Healthcare Financial Services June 2006 - December 2008
Inacom July 1996 - February 2001
Skills
Sales Management, Contract Negotiation, Account Management, New Business Development, Direct Sales, Sales, Business Development, Credit, Customer Retention, Customer Service, Entrepreneurship, Finance, Healthcare, Insurance, Leadership, Management, Marketing Strategy, Operations Management, Pricing, Process Improvement, Program Management, Risk Management, Sales Operations, Sales Process, Team Building, Telecommunications
Education
University of Nebraska-Lincoln 1991 — 1995
Business Administration
Millard South High School 1986 — 1990
University of Nebraska at Kearney
Kiewit January 2014 - Present
Merchants Credit Adjusters April 2012 - January 2014
West Asset Management January 2007 - April 2012
West Asset Management September 2005 - December 2006
West Asset Management August 2003 - August 2005
West Asset Management January 2002 - July 2003
Skills
Databases, SDLC, Software Documentation, Call Centers, Requirements Gathering, Systems Analysis, Data Warehousing, User Acceptance Testing, Visio, Crystal Reports, Software Development, Business Objects, T-SQL, Test Case Generation, SSIS, VBA, SharePoint, User Interface Design, iRise, Project Management, Testing, Analysis, SQL, Business Intelligence, Business Analysis, Process Improvement, Vendor Management
Education
Iowa State University 1997 — 2001
Bachelor's degree, Management Information Systems, General
GreatCall January 2014 - Present
LIDS Sports Group July 2012 - June 2014
LifeProof Otterbox September 2012 - January 2014
west asset management October 2010 - October 2011
Finish Line November 2005 - May 2010
Skills
Customer Satisfaction, Microsoft Office, Microsoft Excel, Customer Service, Inventory Management, Leadership, Manufacturing, Team Building, Retail, Team Leadership, PowerPoint, Microsoft Word, Social Media, Account Management, Outlook, Consumer Electronics, Workforce Management, Time Management, Schedules, Forecasting, Call Centers, Quality Assurance
Education
San Joaquin Delta College 2007 — 2009
Imperial Industries, Inc. August 2011 - Present
Marathon County Council of Safety March 2014 - Present
City of Mosinee April 2008 - Present
Mosinee Fire District January 2001 - Present
West Asset Management December 2009 - May 2011
Skills
Industrial Hygiene, Firefighter I, EMT Basic, EMT-IV Tech, OSHA 10-Hour Certified, Workers Compensation, Fire Protection, Safety Training, Incident Investigation, Supervisory Skills, Accident Investigation, First Aid, Emergency Management, Firefighters, Workplace Safety, Training, OSHA 30-Hour, Occupational Health, Risk Assessment, Construction Safety, Industrial Safety, Policy, Lock Out Tag Out, Emergency Services, Fire Management, OSHA Trainer, HAZWOPER, Investigation, Instructor-led Training, Disaster Response, Hazardous Materials, Firefighting, Fire Safety, Incident Command, Hazard Recognition, Sampling, Emergency Planning, Life Safety, AED, Fire Prevention, Safety Management..., Enforcement, Confined Space Rescue, Hazmat Operations, Hazard Analysis, Behavior Based Safety, Hazardous Materials..., Safety Auditing, Fall Protection, First Responder
Education
Wisconsin Safety Council 2014 — 2014
Effective Team Safety, Safety Certificate
CRS Wisconsin Services 2013 — 2013
Responsible Trainer - MSHA, Mine Safety and Health Administration - MSHA
Wisconsin Safety Council 2013 — 2013
Principles of Occupational Safety & Health (POSH), Industrial Safety Technology/Technician
Wiscosnin Safety Council 2013 — 2013
Occupational Health and Industrial Hygiene, Industrial Safety Technology/Technician
Northcentral Technical College 1995 — 1997
Police Science, Law Enforcement Investigation and Interviewing
Alliance Communications Management August 2011 - Present
West Asset Management April 2010 - July 2011
Sears Teleserv November 2006 - August 2009
The Answer Group (TAG) March 2003 - January 2005
Skills
Customer Satisfaction, Customer Service, Windows 7, Printers, Network Administration, XP, Active Directory, Visio, Technical Support, Software Documentation, Windows Vista, Microsoft Exchange, SharePoint, Troubleshooting, Operating Systems, Software Installation, Call Center, Lotus Notes, Microsoft Windows 98, Windows, Networking, Remote Desktop, Servers, Wireless Networking, DNS, A+ Certified, System Administration, DHCP, Routers, Citrix, Call Centers, Access, Help Desk Support, Computer Hardware, TCP/IP, Databases, Windows Server, Cisco Technologies, Laptops, Computer Repair, LAN-WAN, VPN, Hardware, Firewalls, Switches, Windows XP
Education
Kaplan University 2009 — 2013
Bachelor's Degree, Information Technology
Kaplan University 2007 — 2013
Bachelors, Computer Science
west asset management January 2010 - January 2011
Home daycare January 2009 - January 2010
home depot June 2008 - November 2008
Skills
Cashiering, Budgets, Time Management, Teamwork, Customer Service, Inventory Control, Data Entry, Customer Satisfaction, Strategic Planning
Education
Northcentral Technical College 2011 — 2014
Associate's degree, Business management
Brookfield Investment Management Inc December 2014 - Present
Northern Trust Corporation June 2013 - November 2014
Union Pacific Railroad April 2012 - April 2013
West Asset Management April 2011 - April 2012
American Income Life August 2008 - February 2010
Skills
SQL, Access, Microsoft Excel, Process Improvement, Lotus Notes, Microsoft Word, QuickBooks, Accounting, Financial Reporting, Analysis, General Ledger, Accounts Receivable, SAP, Financial Statements
Education
University of Nebraska at Omaha
Bachelor of Business Administration (B.B.A.), Accounting
University of Nebraska at Omaha
Bachelor of Science (BS), Accounting
OptumRx October 2014 - Present
The University of Arizona Health Network October 2012 - September 2014
The University of Arizona Health Network October 2011 - October 2012
First Script 2009 - 2011
West Asset Management March 2007 - August 2008
The Primavera Foundation June 2005 - July 2006
CODAC Behavioral Health Services, Inc. September 2001 - September 2004
Skills
Healthcare, Hospitals, Healthcare Management, EMR, EHR, HIPAA, Medical Terminology, Patient Safety
Education
Pima Medical Institute-Tucson 2013 — 2014
Bachelor's Degree, Healthcare Administration
Pima Medical Institute-Tucson 2010 — 2010
Associate Degree, Healthcare Administration
Pima Medical Institute-Tucson 2008 — 2009
Pharmacy Technician Certificate, Pharmacy Technician/Assistant
Hutchens, Senter, Kellam & Pettit, P.A., June 2014 - May 2015
The Hunoval Law Firm, PLLC April 2013 - June 2014
Rogers Townsend & Thomas, PC February 2012 - December 2012
STEVEN J. BAUM, P.C. January 2009 - September 2011
West Asset Management January 2009 - December 2009
Skills
Legal Research, Legal Writing, Legal Assistance, Foreclosures, Pleadings, Real Estate, Microsoft Office, Courts, Time Management, Management, Legal Documents, Loans
Education
SUNY Fredonia 2005 — 2008
Bachelor of Arts (B.A.), Criminal Justice
State University of New York College at Fredonia
Bachelor of Arts (B.A.), Criminal Justice
DisplayStar September 2014 - Present
DisplayStar September 2014 - June 2015
Jones Lang LaSalle January 2010 - October 2013
st 2010 SBM Site Services July 2009 - December 2011
West Asset Management January 2009 - June 2009
Progressive PCS, Inc April 2008 - November 2008
Operating Engineers Local 3 June 2005 - January 2007
Skills
Maintenance Management, Operations Management, Process Scheduler, Facilities Management, Contract Management, Budgets, Outlook, Customer Service, Accounts Receivable, Project Management, Management, Accounts Payable, Microsoft Excel, Project Planning, Contract Negotiation, Team Leadership, Research, New Business Development, Marketing, Construction
Education
Portland Community College 2014 — 2014
Business/Corporate Communications
Portland Community College 2014 — 2014
Professional Certificate, Mechanical Drafting and Mechanical Drafting CAD/CADD, 4.0
Portland Community College 2012 — 2014
Certificate, Computer Aided Design & Draft
Stockton Christian School 1995 — 2005
OSHA
CarMax 2007 - 2012
West Asset Management 2005 - 2007
Skills
Microsoft Office, Customer Service, Collections, Data Entry, Communication Skills, Supervisory Skills, Negotiation, Medical Terminology, Finance, Dialer Management, Call Centers, Close Attention to..., Multi Tasking, FDCPA, Highly motivated..., Oral & Written..., Lotus Notes
Education
Kaplan University 2013 — 2015
Associate of Science (A.S.), Medical/Clinical Assistant
University of Phoenix 2010 — 2011
Associate's degree, Business Administration and Management, General
Omaha Sister Cities Association 2007 - Present
Omaha Sister Cities Association 2007 - Present
West Asset Management 2006 - 2012
Omaha Sister Cities Association 1996 - 2006
Commercial Federal Bank (now Bank of the West) 2005 - 2005
Mutual of Omaha 2003 - 2005
Omaha Sister Cities Association 2002 - 2004
Mutual of Omaha 2001 - 2003
Lithuanian-American Community, Inc. 2000 - 2003
Wells Fargo Financial 2001 - 2001
Skills
Strategic Planning, Analytics, Business Intelligence, Data Mining, Predictive Modeling, Segmentation, Data Analysis, Predictive Analytics, Statistics, Research, Market Research, Demographics, Qualitative Research, Database Marketing, Customer Insight, CRM, Credit Risk, Logistic Regression, Decision Trees, Clustering, SAS, SPSS, GIS, Voluntary Sector, Community Organizations, Community Leadership, Event Planning, Written Word, Grant Writing, International Programs, Global Citizenship, Cultural Institutions, Cultural Identity, Cultural Education, Urban Geography, Urban Issues, Economic Geography, Community Economic..., Location Intelligence, Political Geography, Civil Society, Policy Analysis, Conflict Analysis, Leadership, Teaching, Mentoring, Analysis
Education
University of Oklahoma 1984 — 1988
Doctor of Philosophy (PhD), Geography - Economic & Political
University of Saskatchewan 1981 — 1984
Master of Arts (M.A.), Geography - Economic / Northern Development
McGill University 1977 — 1980
Bachelor of Arts (B.A.), Geography / Urban Systems Program
Capio Partners, LLC 2013 - Present
Capio Partners, LLC 2008 - 2012
West Asset Management 2005 - 2007
Attention, LLC 1999 - 2005
Medaphis Services Corporation 1993 - 1998
PwC 1990 - 1993
Skills
Accounting, Finance, Strategic Planning, Leadership, Portfolio Management, Financial Analysis, Critical Thinking
Education
The University of Georgia 1989 — 1990
Master of Business Administration (MBA)
Law Offices of Andrea R. Shearer 2008 - 2014
West Asset Management 2005 - 2008
Professional Bureau of Collections January 2000 - February 2005
Skills
Excellent written and..., Microsoft Office..., •Extensive knowledge..., •Proficient knowledge..., •HIPPA knowledge and..., •Extensive..., Teamwork, Microsoft Word
Education
Hiram Johnson Senior High school — Sacramento, Ca. 1993 — 1998
Consumnes River College — Elk Grove, Ca.
ITT Technical Institute-Lathrop
ITT Technical Institute-Lathrop
ITT Technical Institute-Lathrop
Cox Media June 2014 - Present
Inflection October 2013 - May 2014
Inflection February 2012 - May 2014
West Asset Management March 2011 - December 2011
Vertrue Inc. July 1998 - April 2008
Skills
Primary..., People..Establishing..., Computer Proficiency-, Eye for Details, Customer Retention, Customer Service, Analytical Skills, People Skills, Team-oriented, Interpersonal..., Close Attention to..., Self-driven, Highly motivated..., Call Centers, Oral, Organization, Highly detail oriented, Phone Etiquette, Friendly Personality, Positive Team Player, People-oriented, Dependable Team Player, Learning Quickly, Social Skills, Motivated self-starter, Always Punctual, Customer Experience, Thinking Outside The Box, Works well in a team, Open Minded, Integrity, Fast-paced, Patience, Energetic team player, Positive Can-do Attitude, Always Willing to Learn, Enthusiasm to learn, Customer Satisfaction, Solid computer skills, Reliability, Organized Multi-tasker, Customer Acquisition, Calm, Analytics, Prioritize Workload, Timely Decision Making
Education
University of Nebraska at Omaha 1993 — 1997
Bachelor of Business Administration BBA, Finance/General
Metropolitan Community College 1991 — 1993
Associate of Arts (A.A.), Humanities/Humaistic Studies
Beal Bank /CLMG Corp November 2010 - 2013
Check City October 2007 - November 2009
West Asset Management September 2003 - August 2007
Skills
Call Center
Education
Nassau Community College
West Asset Management June 2006 - November 2009
The Home Depot February 2005 - June 2006
Foot Locker November 2004 - February 2005
Little Bucks, Inc April 2004 - November 2004
Town Center Nissan July 2003 - April 2004
Forms Processing Inc March 2003 - July 2003
Jamba Juice October 2002 - December 2002
UM School of Business Ziff Placement Center January 2001 - May 2002
Skills
Customer Service, New Business Development, Merchandising, Data Analysis, Access, PowerPoint, Microsoft Excel, Retail, Social Networking, Customer Satisfaction, Sales, Analysis, Marketing, Event Planning, Coaching
Education
University of Miami 1998 — 2002
BBA, Marketing, Music Business
Merrill Lynch May 2014 - Present
United States Army National Guard June 2008 - May 2014
Bank of America August 2012 - April 2014
West Asset Management March 2010 - March 2011
Skills
Call Centers, Credit, Financial Services, Banking, Loans, Customer Service, Process Improvement, Risk Management, Credit Analysis, Access, Portfolio Management, Mortgage Lending, Microsoft Excel, Business Analysis, Data Entry, Customer Satisfaction, Credit Risk
Education
Lindenwood University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Currently seeking Employment June 2012 - Present
West Asset Management November 2010 - June 2012
US Census Bureau February 2010 - August 2010
Carrier, Melanie Bottoms August 2009 - February 2010
E-Z Mart Inc July 2009 - September 2009
US Census Bureau March 2009 - May 2009
MBottoms, Bookkeeping/Typing November 2006 - December 2008
City of Fouke September 1999 - November 2006
Skills
15 yrs Bookkeeping..., Microsoft Office (Word,..., QuickBooks, Perception, A broad knowledge of..., Excellent communication..., 10-key, Employee payroll and..., Billing & collection of..., Forming annual budgets..., Preparation of outgoing..., Preparation of..., 9+ years cashier..., Grant writing skills, 18 months Loss...
Education
Texarkana College 2008 — 2012
Associate of Arts (AA), General Studies
West Monroe High School 1984 — 1987
picturesbysamuelle 1994 - Present
west asset management July 2011 - November 2014
Wachovia Securities September 2006 - March 2009
Skills
Customer Service, Research, Public Speaking, Security, Photos, Wedding Photography, Advertising, PowerPoint, Public Relations, Microsoft Office, Social Media, Team Building, Photoshop, Outlook, Editing, Event Planning, Social Networking, Social Media Marketing, Time Management
Education
south university 2011 — 2014
Criminal Justice/Police Science
Mississippi State University 1988 — 1989
Psychology
Developmental Services of Iowa October 2014 - Present
Private Home Health Care August 2001 - Present
REM of Iowa October 2013 - October 2014
Kaplan University May 2013 - October 2013
Iowa Correctional Institution for Women September 2012 - December 2012
West Asset Management March 2008 - May 2011
Nationwide January 2006 - April 2006
Skills
Training, Customer Service, Payroll, Healthcare, Security, First Aid, Cpr Certified, Budgets, CPR Certified, Criminal Justice, Hiring, Leadership, Mental Health Counseling, Microsoft Excel, Microsoft Word, Outlook, Program Management, Supervisory Skills, Treatment
Education
Kaplan University, Des Moines, IA 2013 — 2014
Bachelor's degree, Criminal Justice Forensic Pyschology, Junior
Kaplan University-Des Moines Campus 2012 — 2013
Associate of Arts and Sciences (AAS), Criminal Justice/Safety Studies, Graduated
Alorica March 2014 - Present
West Asset Management January 2009 - Present
McDonald's Corporation May 2004 - November 2008
Skills
Management, Training, Microsoft Office, Customer Service, Auditing, Internal Audit, Inventory, Scheduling Management, Research, Writing, Project Management, Interviewing Skills, Written Communication, Mentoring, Innovativeness, Security Management, Coaching, Software Documentation, Call Centers, Team Building, Process Improvement, Leadership, Operations Management, Analysis, Team Leadership, Performance Management, Time Management
Education
University of Nebraska at Omaha 2012 — 2015
Master of Arts (MA), History
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (BS), History
IRT January 2013 - Present
IRT January 2013 - June 2013
Macy's April 2012 - December 2012
Payless ShoeSource May 2011 - February 2012
Todays Office Professionals January 2011 - April 2011
s Office Professionals January 2011 - April 2011
West Asset Management January 2010 - January 2011
West Asset Management January 2010 - January 2011
Crate & Barrel September 2009 - January 2010
Crate & Barrel September 2009 - January 2010
Skills
Microsoft Word, Microsoft Excel, Social Media, Customer Service, Customer Satisfaction, Close Attention to..., Customer Retention, Technical Support, Billing Process, Computer Proficiency
Education
Benedict College 2006 — 2007
Music
Mississippi Valley State University 2005 — 2006
n/a, Music
McCluer South Berkeley 2002 — 2005
High School diploma
Contractor January 2013 - Present
Baumann Property Company February 2011 - December 2012
West Asset Management July 2010 - February 2011
Skills
Leadership, Troubleshooting, Software Documentation, Business Analysis, Process Improvement, Project Management, Program Management, Requirements Analysis, Integration, Access, Management, Customer Service, Team Leadership, Microsoft Office, System Administration, Active Directory, Windows 7, Business Process
Education
Saint Louis Community College-Florissant Valley 2010 — 2013
Associate of Arts (AA), Business Administration, Management and Operations
St. Louis Community College 2010 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Whataburger May 2013 - Present
West Asset management June 2012 - August 2012
Education
Southeastern Oklahoma State University 2012 — 2016
Biology, General
StrategicHealthSolutions December 2013 - Present
HACWN Conference 2010 - 2014
HACWN Conference 2010 - 2014
HACWN Conference 2010 - 2014
HACWN Conference 2010 - 2014
Family Urgent Care November 2012 - July 2013
West Asset Management December 2011 - November 2012
DJM Internal Medicine April 2009 - December 2011
Custom Computing Corporation September 2008 - March 2009
Neurological Surgery, Inc. August 2007 - September 2008
Skills
Healthcare, Medical Billing, Medical Coding, Budgets, Recruiting, Human Resources, Hospitals, Invoicing, Policy, Financial Reporting, Healthcare Management, Insurance, Physicians, Customer Service, Strategic Planning, Operations Management, Epic Systems, Revenue Cycle, Onboarding, EMR, Practice Management, Healthcare Consulting, Medicare, HIPAA
Education
Metropolitan Community College
Accounting
University of Nebraska at Omaha
General Studies
Nationwide Insurance February 2014 - Present
Information Providers Inc. IPI June 2013 - November 2013
AppleOne February 2013 - April 2013
Aerotek January 2012 - February 2013
West Asset Management August 2010 - October 2011
Allied Insurance April 2009 - June 2010
Ruan Transportation November 2006 - October 2008
Travelers Insurance March 1997 - November 2006
Systemed Inc June 1992 - January 1997
Skills
Insurance, Customer Service, Claims, Negotiation, Customer Relations, Budgeting, Microsoft Office, Risk Management, Process Improvement, Supervisory Skills, Excel, Problem Solving, Employee Relations, Word, Team Building, Outlook, Compliance, PowerPoint, Workers Compensation, Call Center, Strategic Planning, Analysis, Underwriting, Performance Management, Public Speaking, Research, Vendor Relations, Documentation, Financial Analysis, New Business Development, Contract Negotiation, Billing, Policy, Financial Reporting, Auditing, Teamwork, Lotus Notes, Commercial Insurance, Customer Satisfaction, Software Documentation, Claim
Education
University of Iowa 1989 — 1994
University of Iowa
B.A, Psychology/Biology
EIS Collections September 2010 - May 2012
NRA Group LLC 2008 - September 2009
West Asset Management 2007 - 2008
Convergys 2005 - 2007
Financial Asset Management Corp. 2005 - 2006
Nationwide Collections Inc 2002 - 2006
IntelliRisk / iQor 2000 - 2002
Risk Management Alternatives 1994 - 2000
Skills
Turn-Around Management •, P&L Management •, Organizational..., Cost Control, Talent Development •, Process Improvement..., Process Improvement, Organizational...
Education
Ohio State University 1974 — 1978
Bachelor of Arts (BA)
Culinary Institute of America 1973 — 1974
Associates Degree
Western Union May 2007 - Present
West Asset Management 2005 - 2007
ARS National Services 2000 - 2004
NRC 1997 - 2000
Financial Collection Agencies 1991 - 1997
Capital Credit Corporation 1990 - 1991
ACB 1984 - 1990
Skills
Banking, Call Center, Finance, Financial Services, Accounts Receivable, Credit, Credit Cards, Risk Management, Relationship Management, Vendor Management, Process Improvement, Executive Management, Business Development, Loans, Payments, New Business Development, Account Management, Portfolio Management, Call Centers, Strategy
Education
Center for Creative Leadership 2003 — 2003
Strategic Leadership
Southwestern College 1983 — 1985
N/A, Business Administration
Southwestern College
Northern Trust October 2009 - December 2013
West Asset Management March 2009 - October 2009
The Warranty Group January 2008 - February 2009
JP Morgan Chase (formerly Bear Stearns) January 2004 - December 2007
Tata Consultancy Services March 2003 - January 2004
Object Frontier August 2002 - March 2003
Skills
Agile Methodologies, WCF, Microsoft SQL Server, WPF, Software Development, jQuery, ASP.NET, .NET, Oracle, SSIS, WinForms, SSRS, NUnit, C#, NHibernate, VB.NET, Sybase, Infragistics, TDD, Certified..., Salesforce.com..., Apex Programming, Apex Data Loader, Visualforce Pages, Salesforce.com, SDLC
Education
Madurai Kamaraj University 1998 — 2002
Bachelor of Engineering, Computer Science Engineering
Southeast QSR May 2009 - Present
Tricrown, DBA January 2008 - January 2009
West Asset Management April 2007 - December 2007
Springhill Medical Center August 2006 - April 2007
Providence Hospital 2005 - 2006
Education
Phoenix College 2009 — 2010
AAHTT, HTT, Environmental Science
University of South Alabama 2001 — 2003
French
West Business Solutions August 2012 - Present
West Asset Management October 2010 - August 2012
2006-2010 August 2006 - October 2010
2004-2006 July 2004 - August 2006
Omnium Worldwide July 2002 - July 2004
Skills
Process Improvement, Call Center, Strategy Implementation, Communication, Analysis, Auditing, Issue Resolution, Account Management, Vendor Management, Strategic Planning, Business Development, Team Building, Call Centers, Operations Management, Quality Assurance, Business Analysis, Management, Leadership, CRM, Contract Management, Team Leadership, Training, Outsourcing, Salesforce.com, Risk Management, Performance Management, Business Process..., Executive Management, Strategy, Software Documentation, Customer Experience, Cross-functional Team..., Coaching, Program Management, Customer Retention, Recruiting, Forecasting, Financial Services, Banking, Integration, Credit Cards, Analytics, Team Management, Workforce Management, Change Management, Business Intelligence, SDLC, Lead Generation, Data Analysis, Telecommunications
Education
University of Nebraska at Omaha 1997 — 1999
Public Relations/Image Management
West Asset Management May 2011 - Present
PayPal September 2005 - November 2011
Skills
Microsoft Word, Excel,..., Networking, Technical Support, System Administration, SQL, Accounting, Employee Benefits, Insurance, Software Documentation, Windows 7, Vendor Management, Visio, Analysis, CRM, Customer Service, Call Centers, Leadership, Operations Management, Management, Process Improvement, Team Building, Team Leadership, Customer Satisfaction
Education
University of Phoenix 2004 — 2008
Bachelor of Applied Science (BASc), Information Technology
Northwest High School 1999 — 2003
Diploma
ITT Technical Institute-Indianapolis
Criminology and Computer Forensics
Exelis August 2011 - March 2013
Capital One Financial February 2011 - April 2011
West Asset Management September 2009 - December 2009
L-3 Communications October 2004 - July 2008
Collegiate Funding Services March 2000 - April 2004
Education
Germanna Community College 2014 — 2014
Certificate, Medical Office Assistant/Specialist
Herzing University-Madison 2008 — 2010
Diploma Program, Medical Billing & Insurance Coding
Strayer University (VA) 1992 — 2001
Bachelor of Science (BS), Business Administration
LA Fitness April 2012 - Present
National Federation of Professional Trainers August 2008 - March 2012
West Asset Management June 2007 - March 2008
Skills
Personal Training, Strength Training, Fitness Training, Fitness, Weight Training, Nutrition, Wellness, Sports Nutrition, Wellness Coaching, Functional Training, Exercise Physiology, Nutritional Counseling, Athletics, Lifestyle, Endurance, Cpr Certified, Circuit Training, Health Education, Exercise Prescription, Injury Prevention, Coaching, Sports, Lifestyle Coaching, Corrective Exercise, Strength, Nutrition Education, Athletic Training, Weight, Core Strength, Weight Management, Training, Performance Enhancement, Customer Service, Group Training, Boot Camp, Fitness Consulting, Weight Loss Coaching, Agility, Toning, Health Promotion, Bodybuilding, Supplements, Sports Conditioning, Rehabilitation, Sports Injuries, Group Exercise..., Sports Training, Cardiovascular Fitness, Aerobics, Athletic Performance
Education
Trinity Valley Community College 2005 — 2007
Associate Degree, Computer Information Management Systems Technology
National Federation of Personal Trainers
Tarrant County Community College
C&A Industries January 2011 - Present
West Asset Management February 2006 - February 2011
US Data Corporation August 2004 - February 2006
District 66 Westside Community Schools January 2004 - May 2004
Gallagher Park Pool May 2001 - September 2003
Skills
Training & Development, Adult Education, Employee Relations, Sales, Cold Calling, Customer Service, Leadership, Leadership Development, Marketing, Employee Training, Call Centers, Resume Writing, Coaching, Training, Recruiting, Technical Recruiting, Onboarding, Operations Management, Team Building, Performance Management, Sourcing, Sales Management, Talent Acquisition, Human Resources, Team Leadership, Customer Retention, Hiring, Interviews, Customer Satisfaction, Business Development, Microsoft Excel, Applicant Tracking..., Employee Benefits, Account Management, B2B, College Recruiting, New Business Development, Program Management, PowerPoint, Management, Data Analysis, Temporary Placement
Education
University of Nebraska at Omaha 1999 — 2004
BS, Secondary Education
Columbus High School 1995 — 1999
ACE Group April 2015 - Present
Serco October 2013 - February 2014
Mom365 January 2013 - April 2013
FieldWorks February 2012 - April 2012
West Asset Management September 2009 - June 2010
Senior Helpers - St. Louis August 2008 - September 2009
Para-Quad January 2006 - July 2008
St. Luke's Hospital November 2003 - June 2005
Skills
Data Entry, Administrative..., Fax, Office Management, Telephone Skills, Customer Service, Office Administration, Microsoft Word, Outlook, Healthcare, Microsoft Excel, Microsoft Office, Event Planning, Call Centers
Education
St. Louis Community College 2011 — 2011
Certification, Business/Office Automation/Technology/Data Entry, B
Hazelwood West High School
MedQuist 1994 - July 2011
West Asset Management January 2007 - September 2007
Skills
HIPAA, Healthcare Information..., Revenue Cycle, EHR, Healthcare, Sales Process, Hospitals, EMR, Speech Recognition, Health Information..., HL7, Healthcare Management, Process Improvement, Managed Care, Healthcare Consulting, Medicare, Leadership, Revenue Cycle Management, Healthcare Industry, Informatics, Epic Systems, Practice Management, Radiology, Team Building, Acute Care, Meditech, Medical Billing, Medical Records, Salesforce.com, Health Information..., Sales, Strategic Planning, Medical Coding, Medical Technology, Medical Transcription, Hospital Revenue Cycle, Cerner, Medicaid, Physicians, Business Development, CPOE, Customer Satisfaction, HIT, PACS, Ambulatory, Orthopedic
Education
Louisiana Tech University 1983 — 1987
MBA Consulting Services, Inc. (MBA CSi) July 2013 - Present
West Asset Management October 2012 - December 2012
Computing Technologies December 2011 - June 2012
Computing Technologies June 2011 - November 2011
University of Massachusetts Amherst Resident Life August 2008 - May 2011
Skills
SQL, HTML, PHP, PhpMyAdmin, Eclipse, Microsoft Excel, Access, Visio, Microsoft Word, Spanish, French, English, Mandarin, Editing, Portuguese, PowerPoint, Writing, Facebook, Public Speaking, Customer Service, Proofreading
Education
Pace University 2013 — 2015
Master's degree, Information Systems
University of Massachusetts, Amherst 2007 — 2011
Bachelor of Arts, Spanish
Rappahannock Youth Symphony 2013 - 2014
Rappahannock Pops Orchestra 2008 - 2014
West Asset Management July 2008 - September 2011
WCC Cable Inc. January 2005 - March 2008
Adelphia Communications October 1999 - April 2003
Skills
Network Architecture, Home Networking, FACS, Networking, Databases, Access, Windows Vista, Troubleshooting, Operating Systems, Windows, Software Documentation, Quality Assurance, Windows 7, Analysis, Microsoft Office, Management, Outlook
Education
Strayer University 1996 — 1998
Computer Information Systems
University of North Texas 1976 — 1993
Bachelor of Music / Performance, Jazz Studies, Music Education. Minor: Music Theory
CallMe! January 2010 - Present
Rinnai America March 2008 - November 2009
Axiant, LLC July 2004 - February 2008
West Asset Management June 2000 - July 2004
Skills
Workforce Planning, Employee Relations, Change Management, Strategic Planning, Team Leadership, Performance Management, Talent Management, Recruiting, Talent Acquisition, Succession Planning, Onboarding, Deferred Compensation, Personnel Management, Human Resources, Leadership, Process Improvement, Training, Management, Employer Branding, Start-ups, Policy, Employee Benefits, Call Centers, Program Management, Organizational Design, Team Building, Strategy, Interviews, Hiring, Business Development
Education
Kennesaw State University - Michael J. Coles College of Business 1994 — 1996
MBA
University of Georgia - Terry College of Business 1988 — 1992
BBA, International Business
SHS
Lincoln Financial Group November 2011 - Present
West Asset Management July 2010 - November 2011
FirstComp Insurance December 2005 - July 2010
Commercial Federal Bank October 1998 - December 2005
Skills
SDLC, User Acceptance Testing, Testing, Quality Assurance, Business Analysis, Software Documentation, Requirements Gathering, Analysis, Management, Visio, SQL, Requirements Analysis, System Testing, Project Management, Process Improvement
Education
Metropolitan Community College
I.T. Development
Walters State College
West Asset Management June 2005 - Present
Lucas & Renick, PA July 2002 - May 2005
Education
Miami Dade College 2003 — 2006
AA, Accounting
Miami Dade College 2001 — 2003
Certificate, Legal Secretary
Atlanta Technical College
Paralegal Studies
Miami-Dade College
Associate's degree, Accounting
JPMC November 2011 - February 2012
West Asset Management March 2009 - April 2011
Genesis 10 March 2007 - January 2009
Vertical1 in Kansas City April 2006 - January 2007
DMR Consulting 2000 - 2002
Skills
SharePoint, Business Analysis, Requirements Analysis, Access, Analysis, Requirements Gathering, SDLC, Information Technology, Business Intelligence, Telecommunications, Data Migration, Software Documentation, Consulting, Business Objects, Project Management, Management, Business Process
Education
University of Iowa 1983 — 1988
B.A., Communications / Business
McCarthy Martin Law, LLP June 2013 - Present
Josheph Lopez Wilson Law Office March 2010 - June 2013
West Asset Management 2007 - 2008
Southroads Mall June 1996 - February 2006
Skills
Customer Service, English, Windows, Public Speaking, HTML, Strategic Planning, Negotiation, Bilingual-English/Spanis..., Notary Public, Management, Immigration Law, Multitasking Skills, Time Management, Administration, Spanish, Legal Assistance, Legal Research
Education
Metropolitan Community College
Counseling Psychology
Nordstrom May 2015 - Present
Nordstrom January 2012 - May 2015
First Data Corporation February 2009 - December 2011
West Asset Management August 2008 - January 2009
H&A Media Group December 2007 - July 2008
First Data Resources October 2006 - November 2007
First Data Resources January 2005 - October 2006
First Data Resources October 1998 - December 2004
First Data Resources March 1997 - October 1998
Skills
HTML, JavaScript, SQL, DHTML, CSS, XML, Java, Pega Works, Agile, Scrum, SDLC, Software Project..., Agile Methodologies, Business Analysis, Testing, Visio, Web Applications, Requirements Gathering, MS Project, Software Documentation, Process Improvement, Project Management, Access, CSS Javascript, SharePoint, Requirements Analysis, Product Management, CRM, Business Intelligence, Databases, Enterprise Architecture, Software Development, Vendor Management, Microsoft SQL Server, Systems Analysis, Agile Project Management, DB2, Data Warehousing, SOA, Integration, Business Requirements, Team Leadership
Education
University of Nebraska at Kearney 1986 — 1990
BS, Business Administration / Marketing
Millard North HS 1981 — 1985
Georgia Department of Revenue July 2010 - Present
State of Georgia July 2006 - July 2008
West Asset Management October 2005 - July 2006
Shoney's January 1992 - August 2005
Chest Casino January 1997 - March 1999
Skills
Strategy, Auditing
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Management
Delgado Community College 2003 — 2005
Associate of Science, Business Administration
Delgado Community College 2002 — 2005
Associate of Science, Accounting
QualityWorks Consulting Group, LLC May 2015 - Present
LIME June 2011 - January 2015
West Asset Management 2010 - September 2011
SymSure Limited April 2009 - August 2010
SuperClubs 2007 - 2009
Serttel 2006 - 2007
Fiscal Services Limited 1999 - 2001
Skills
Requirements Analysis, SDLC, Testing, Regression Testing, Software Quality..., C#, SQL, User Acceptance Testing, Microsoft SQL Server, Test Automation, Software Documentation, Project Management, ASP.NET, Business Intelligence, Telecommunications, Software Development, Software Project..., System Testing, Web Services, Software Engineering, Functional Testing, VB.NET, Software Testing Life..., Scrum, Mobile Devices, Xactly Incent, System Administration, Test Planning, Brazilian Portuguese, Brazil, SAP BI/BW, Avaya IP Telephony, Avaya Site..., Requirements Gathering, Test Management, Software Implementation, Quality Assurance, Eclipse, Mobile Technology, Business Objects, Business Requirements, Change Management, Telecom BSS, SASN, Microsoft Project, Ericsson OSS, Telecommunications...
Education
Mona School of Business and Management (MSBM) 2015 — 2015
Certificate, Project Management
University of the West Indies, Mona Campus 2012 — 2014
Master's Degree, Computer Science - Software Engineering
Universidade Católica de Pernambuco 2003 — 2007
Computer Science, Software Engineering
St. Georges College 1989 — 1994
High School Diploma
Mutual of Omaha May 2013 - Present
Carlson Rezidor Hotel Group July 2012 - April 2013
West Asset Management May 2009 - July 2012
Blue Cross and Blue Shield of Nebraska June 2008 - December 2008
Citizens Bank April 2007 - May 2008
Morgan Stanley June 2006 - January 2007
Skills
Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Analysis, SQL, Systems Analysis, Use Case, Agile Methodologies, User acceptance testing, Business Requirement...
Education
LIU Post 2003 — 2005
Master of Science, Information Systems
University of Central Oklahoma 1999 — 2002
Bachelor of Science, Computer Science
DIRECTV April 2013 - Present
Awen Photography July 2008 - Present
PayPal February 2008 - March 2013
Millard Preventive Maintenance January 2008 - August 2012
Qdoba Restaurant Corporation May 2006 - July 2008
West Asset Management 2007 - 2008
Panera Bakery Cafe 2006 - 2007
Taco Bell January 2002 - November 2006
Jeff Schrier Ford Inc January 1996 - January 2002
Aid Association for Lutherans January 1994 - January 1996
Skills
Computer Repair, Customer Service, Customer Relations, Team Building, Coaching, Operations Management, Supervisory Skills
Education
Metropolitan Community College 2009 — 2010
General Studies, 3.58
North American School of Forestry and Conservation 1989 — 1991
Certificate of Completion, Forestry and Conservation
Downs High School 1982 — 1984
Diploma
Brightstar Corp. March 2014 - Present
West Business Solutions June 2011 - March 2014
West Asset Management October 2007 - July 2011
Omnium Worldwide, Inc. September 2005 - October 2007
Omnium Worldwide, Inc. March 2000 - September 2005
Omnium Worldwide, Inc. September 1998 - March 2000
Skills
Process Improvement, Executive Management, Vendor Management, Strategic Planning
Education
University of Nebraska-Lincoln 1994 — 1998
Bachelors, Journalism and Mass Communication
FedEx Ground December 2011 - Present
West Asset Management September 2010 - December 2011
Emmaus Homes, Inc November 2007 - September 2010
Emmaus Homes December 2007 - August 2009
Emerson Climate Technologies Flow Controls Division July 2003 - August 2007
2003 Income Solutions Services, Inc January 2003 - January 2005
Income Solutions January 2003 - May 2003
Uniscource World Wide February 2001 - April 2002
Net Communications July 2000 - December 2000
Skills
Employee Relations, Human Resources, Training, Policy, Employee Training, New Hire Orientations, Performance Management, HR Policies, Leadership, Temporary Placement, Strategic Planning, Employment Law, Recruiting, Budgets, Succession Planning, Performance Appraisal, Applicant Tracking..., Program Management, Benefits Administration, Interviews, Personnel Management, Management, Change Management, Hiring, Onboarding
Education
Lindenwood University 2003 — 2005
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Lindenwood University 1994 — 1997
Bachelor's degree, Human Resources Management/Personnel Administration, General
Lindenwood University
BS, Human Resources
Coro Women in Leadership
Lindenwood University
MBA, Business
West Corporation Revenue Generation June 2012 - June 2014
Bell Supply Company November 2011 - April 2012
West Asset Management December 2004 - November 2011
Skills
Recruiting, Job Descriptions, Team Building, Talent Management, Training, Interviews, Employee Relations, Sourcing, Benefits Administration, Leadership Development, Employee Benefits, FMLA, Management, Hiring, Talent Acquisition, PeopleSoft, Call Centers, Policy, Onboarding, Applicant Tracking..., Human Resources, Employee Training, HRIS, Time Management, College Recruiting, HR Policies, Performance Management, Coaching, Succession Planning, Deferred Compensation, Personnel Management, Workforce Planning, Employee Engagement, Payroll, New Hire Orientations
Education
Texas A&M University-Commerce
Business Administration
Grayson County College
Business & Management
Texarkana Academy of Musical Arts August 2014 - Present
LarryRCampbell 2006 - Present
Performer April 1967 - Present
Reliable Life Insurance March 2009 - May 2014
LarryProGuitarLessons 2005 - 2013
West Asset Management April 2007 - February 2009
Lowes Home Improvement August 2005 - March 2007
Regional Sound & Communications, Inc. July 1996 - February 2005
Loveall Music Company/ Audio Division September 1978 - June 1996
Skills
Sound Design, Sound Reinforcement, Sound Installation, Sales, Sales Presentations, Teaching Guitar, Teaching Music Theory, Music Production, Songwriting, Guitar, Band, Composition, Recording, Guitarist, Music, Rock, Songs, Singing, Musical Theatre, dB SPL / PWL / ISL /..., Mixing, Loudspeaker/ Rigging &..., Control-voltage paging..., Excel spreadsheets, Acoustic Guitar, Musicians, Microsoft Excel, Audio Engineering, Drums, Music Theory, Sound, Pro Tools, Music Education, Bass, Logic Pro, Jazz, Audio Post Production, Music Industry, Studio Recording, Sound Editing, Concerts, Keyboards, Live Sound, Audio Editing, Music Publishing, Mastering, Original Music, Soundtrack, Bands, Rock Music
Education
Texarkana College 1994 — 1995
Mathematics
Advanced Sound Reinforcement WorkshopPeavey Electronics Corp Meridian, MS
Advanced Design, Operation, & Troubleshooting Techniques in 1980, 1984, 1985, & 1988
National System's Contractor Association/ Advanced Sound Design & Estimating Course
Advanced Sound Design & Estimating Course / April 1994
Robinson High School
Yamaha Sound Reinforcement Dallas 1994 Training Workshop
Internet Brands September 2013 - Present
Internet Brands June 2012 - Present
Aureus Medical Group August 2010 - April 2012
West Asset Management March 2010 - August 2010
Skills
Recruiting, Microsoft Office, Technical Recruiting, Customer Service, Talent Acquisition, Executive Search, Microsoft Excel, Account Management, Sourcing, New Business Development, Microsoft Word, Project Management, Employee Relations, Sales, PowerPoint, Management, Salesforce.com, Human Resources, Interviews, Applicant Tracking..., CRM, Sales Management, Networking, Internet Recruiting, Marketing, Cold Calling, Entrepreneurship, College Recruiting, Staffing Services, Temporary Placement, Contract Recruitment, Hiring, SDLC, Temporary Staffing, Benefits Negotiation, Onboarding, Screening Resumes, Screening, Job Fairs, Building Relationships, Permanent Placement, Lead Generation, Customer Retention, Business Development, Social Networking, Employer Branding, Resume Writing, Leadership, Training
Education
University of Nebraska-Lincoln 2005 — 2009
Bachelor of Science (B.S.), Business Administration
Centro de Lenguas Modernas - Universidad de Granada 2008 — 2008
Millard North High School 2001 — 2005
Wyndham Vacation Rentals May 2015 - Present
Hampton Inn Mobile East Bay / Daphne June 2012 - April 2015
Inn Serve, Inc. November 2011 - March 2015
Homewood Suites by Hilton Daphne, AL February 2011 - July 2012
Wequassett Resort and Golf Club June 2011 - August 2011
West Asset Management 2009 - 2010
Ticket Solutions, Inc July 2008 - January 2009
Skills
Customer Service, Hospitality, Event Planning, Hotels, OnQ, Resorts, Social Media, Hospitality Industry, Guest Service Management, Hospitality Management, Hotel Management, Budgets, Management, Front Office, Tourism
Education
University of Alabama 2004 — 2008
Sports Management
Daphne High School 2000 — 2004
First Presbyterian Church August 2015 - Present
ClouDesk September 2015 - Present
LuciDesign May 2012 - Present
Thomas Gorton Music and Dance Library, University of Kansas August 2012 - July 2015
MV Transportation July 2014 - January 2015
American Eagle Outfitters October 2010 - May 2012
Midwest Eye Care, P.C. January 2012 - 2012
West Asset Management December 2010 - December 2011
Bank of the West (via Remedy Intelligent Staffing) July 2010 - December 2010
I.C. System, Inc. January 2010 - July 2010
Skills
Social Media, Music Education, Teaching, Customer Service, Higher Education, Piano, Creative Writing, Microsoft Office, Research, Sales, Photoshop, Social Networking, Data Entry, Time Management, Event Planning, Community Outreach, Blogging, Volunteer Management, Event Management, Training, Coaching, Social Media Marketing, Administration, Critical Thinking, Program Development, Team Building, Marketing Communications, Music Production
Education
Missouri Western State University 2015 — 2017
Music Technology
The University of Kansas 2012 — 2015
Music Therapy/Therapist
North Iowa Area Community College 2007 — 2009
Certificate in Assisted Nursing, General Studies/Music
Charles City Community High School 2005 — 2009
West Asset Management August 2014 - March 2015
ITT Technical Institute June 2013 - January 2014
Doghouse Express September 2001 - June 2013
AAA Roadside Assistance March 2008 - October 2012
CenturyLink April 2006 - January 2007
West February 2005 - March 2006
Education
ITT Technical Institute-Omaha 2012 — 2015
Kemper CPA Group LLP September 2015 - Present
University of the Pacific October 2014 - Present
Bowman & Company LLP 2014 - 2015
West Asset Management October 2010 - July 2011
West Asset Management May 2009 - October 2010
Skills
PeopleSoft, Oracle, Kronos Timekeeping, Microsoft Excel, Microsoft Word, Citrix Metaframe, Spanish-speaking, PowerPoint, Windows XP Pro, Windows 7, Windows 2000, Customer Service, Accounting, Auditing, Teamwork, Time Management, Public Speaking, Access, Leadership, Event Planning, Data Entry, Management
Education
University of the Pacific - Eberhardt School of Business 2012 — 2015
Bachelor's degree, Accounting
University of the Pacific - Eberhardt School of Business 2012 — 2015
Master's degree, Accounting
San Joaquin Delta College 2010 — 2012
Associate of Science (A.S.), Accounting
eBay June 2003 - Present
West Asset Management May 2010 - June 2010
Education
Northcentral Technical College 2005 — 2007
Associate's degree, Business, Management, Marketing, and Related Support Services
Wausau East High School
Maines Paper & Food Service, Inc. November 2014 - Present
Olum's of Binghamton December 2013 - October 2014
Olum's of Binghamton November 2011 - December 2013
West Asset Management 2010 - 2011
Best Value Ceramics 2005 - 2006
Skills
Computer Proficiency, Customer Service, Warranty, Interpersonal Skills, Interpersonal..., Strategic Thinking, Organization Skills, Data Entry, Call Centers, Writing, Self-confidence, Higher Education, Customer Satisfaction, Management, Microsoft Word, Sales, Operations Management, Retail, Strategic Planning
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Human Resources Management/Personnel Administration, General
University of Phoenix 2011 — 2013
Associate's Degree, Medical Billing and Coding, 3.13
PeopleMark Inc Temp Service (St. Jude Children's Research Hospital) November 2014 - June 2015
Hilton Garden Inn April 2013 - November 2014
West Asset Management October 2011 - December 2012
Mystic Lake Casino Hotel June 2005 - February 2011
Desirae's Catering & Event Planning January 2002 - 2006
Walt Disney World January 2004 - January 2005
HMSHos 2000 - 2002
Papa John's International 1998 - 2000
Skills
Catering, Restaurants, Cuisine, Recipes, Customer Service, Leadership, Team Building, Menu Development, Banquets, Culinary Skills, Chef, Food, Hospitality, Event Planning, Restaurant Management, Training & Development, Loans, Mortgage Lending
Education
Le Cordon Bleu College of Culinary Arts-Minneapolis 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Restaurant, Culinary, and Catering Management/Manager
MacFarlane group January 2012 - Present
Smith, Haynes & Watson July 2010 - June 2012
Phillips & Cohen Associates September 2007 - June 2010
West Asset Management January 2000 - August 2007
Skills
Call Centers, Management, Team Building, Analysis, Credit Cards, Forecasting, Credit, Risk Management, Budgets, Process Improvement, Operations Management, Customer Service, Loans, Employee Training, Executive Management, Payroll, Negotiation, Vendor Management, Time Management, Call Center, Strategic Planning, Financial Analysis, System Administration, Consumer Lending, Insurance, Leadership, Sales, Collections, Microsoft Office, Banking, Financial Services, Callcenter, Team Leadership, Finance, Portfolio Management, Business Development, CRM, Financial Risk, Underwriting, Predictive Dialers, Dialer Management, Dialers, Debt Settlement, Debt Management, Distressed Debt, Consumer Debt, Employee Engagement, Time & Attendance
Education
IDCE 2012 — 2013
Engineer Certification, Dialer implementation and strategies
Dale Carnegie 2010 — 2013
Purdue University
CROSSMARK May 2015 - Present
Roswell Recreation & Parks October 2014 - March 2015
West Asset Management February 2014 - July 2014
Cloud Tome Games May 2013 - July 2014
Sandswept Studios August 2007 - December 2008
Skills
Photoshop, Illustrator, Video Games, Character Concept Design, American Sign Language, Japanese, Scenery Design, Film, Creativity Skills, Sculpture, Creativity, Cartoons, Interpersonal..., Art, Storyboarding, Comics, Character Designs, Microsoft Excel, Marketing Strategy, Social Media, Microsoft Office, PowerPoint, Creative Direction, Microsoft Word, Public Speaking
Education
Old Dominion University 2010 — 2012
Bachelor's of Art, Drawing and Design
Tidewater Community College 2007 — 2010
Associate's degree, Social Sciences
Savannah College of Art and Design 2006 — 2007
None, Sequential Art
Wright, Lindsey & Jennings LLP June 2015 - August 2015
Baker Donelson May 2015 - June 2015
Mitchell, Williams, Selig, Gates & Woodyard, P.L.L.C. January 2015 - April 2015
Legal Aid of Arkansas August 2014 - December 2014
AT&T June 2014 - August 2014
Harte Hanks February 2013 - August 2013
West Asset Management June 2012 - August 2012
Harte-Hanks, Inc. June 2011 - August 2011
West Asset Management June 2010 - August 2010
Brookshire Grocery Company June 2008 - August 2009
Skills
Microsoft Office, Research, Government, Customer Satisfaction, Customer Service, Accounting, Data Entry, Troubleshooting, Microsoft Excel, PowerPoint, Microsoft Word, Access, Event Planning, Public Speaking, Outlook
Education
University of Arkansas School of Law, Fayetteville 2013 — 2016
Southern Arkansas University 2009 — 2012
Bachelor of Arts (BA), Political Science and Government
Ericsson June 2014 - Present
Convergent Revenue Cycle Management January 2014 - June 2014
West Asset Management November 2006 - January 2014
MEMC Southwest July 2005 - November 2006
Ericcson August 1998 - November 1998
Skills
Artificial Intelligence, Machine Learning, Natural Language..., Natural Language..., Natural Language..., Lexical Semantics, Semantic Analysis, Ontology Engineering, Computational Semantics, Natural Language, Discourse Analysis, Artificial Neural..., Evolutionary Algorithms, Genetic Programming, Reinforcement Learning, Simulated Annealing, Knowledge Representation, Semantic Modeling, Semantic Networks, Python, SQL, C#, Perl, C++, Unix, Windows, .NET, Software Development, Business Analysis, XML, Debugging, JavaScript, Visual Basic, Databases, SDLC, HTML
Education
The University of Texas at Dallas 1997 — 2001
Computer Science/Mathematics
The University of Texas at Dallas
Mathematics and Computer Science
Gartner August 2015 - Present
West Asset Management May 2014 - July 2015
Siemens Healthcare July 2005 - May 2014
Cerner Corporation June 2003 - July 2005
Cerner Corporation July 2001 - June 2003
Kansas City Chiefs 1999 - 2002
Horizon Health August 1999 - July 2001
Education
Northwest Missouri State University 1997 — 1999
Masters, Business Administration
Northwest Missouri State University 1992 — 1996
Bachelors, Marketing
Maryville High School 1988 — 1992
General Studies
Savvis Communications March 2013 - May 2013
Peabody Energy June 2012 - November 2012
West Asset Management July 2008 - April 2012
La Gra October 2007 - February 2008
Skills
Technical Writing, Quality Assurance, Help Desk Support, Process Improvement, Data Analysis, Business Analysis, Strategic Planning, Project Management, Software Documentation, Analysis, Change Management, Analytics, SDLC, Vendor Management, Team Leadership, Visio
Education
University of Missouri-Saint Louis 2003 — 2009
B.S., Economics
West Asset Management July 2013 - Present
First National Bank of Omaha April 2011 - July 2013
1st National Bank of Omaha November 2010 - April 2011
TDAmeritrade June 1999 - January 2009
Skills
Software Development, Business Analysis, SDLC, SQL, Requirements Gathering, Requirements Analysis, Unix, Data Warehousing, Software Quality..., Software Project..., Process Improvement, Visio, Testing, Integration, Linux
Education
University of Nebraska at Omaha 2002 — 2009
BSBA, Management Information Systems
Security Credit Services, LLC February 2010 - Present
West Asset Management May 2007 - January 2010
JPMorgan Chase November 2002 - May 2007
Verizon June 1995 - October 2002
Skills
Call Center, Credit, Financial Services, Management, Manage Client..., Strengthening Client..., Vendor Management, Account Management, Relationship Management, Sales, BPO, Loans, Credit Risk, Credit Cards, Outsourcing, Risk Management, Telecommunications, Executive Management, Networking, Call Centers, Business Development, Operations Management, Loss Mitigation
Education
Jacksonville State University 1987 — 1991
BS, Business Management
North Cobb High
West February 2001 - April 2008
West Asset Management February 2001 - April 2008
Omnium Worldwide 2001 - 2008
Education
Metropolitan Community College 1995 — 1997
IMAGINiT Technologies, CFD Analysis Group June 2015 - Present
Client Resources Inc. Development Center June 2013 - April 2015
Election Systems and Software October 2011 - December 2012
West Asset Management June 2009 - February 2011
First Comp. Insurance October 2005 - February 2009
Skills
Quality Assurance, Interviews, Training, Agile Methodologies, Benefits Negotiation, Talent Management, Process Improvement, Requirements Analysis
Education
Metropolitan Community College 2005 — 2007
University of Nebraska at Omaha 2001 — 2003
Bachelor of Science (BS), General Studies
Vital Recovery services May 2011 - Present
West Asset Management March 2008 - December 2009
Hollis Cobb Associates July 2007 - March 2008
Empire solutions Inc February 2007 - June 2007
Ventus Capital services January 2005 - June 2007
Outsourcing Solutions, Inc. 2001 - 2005
Prudential bank 1999 - 2001
Skills
Call Center, Skip Tracing, Management, Process Improvement, Customer Service, Credit Cards, Finance, Call Centers, Credit
Education
University of Phoenix 1994 — 1997
Arkansas Industrial Machinery June 2014 - Present
Fidelity Information Services April 2012 - March 2013
FIS - Fidelity Information Services June 2010 - April 2012
Harte Hanks August 2008 - July 2009
West Asset Management February 2006 - August 2008
RAB Marketing April 2003 - February 2006
Cooper Standard Automotive July 2001 - April 2003
Geosearch Logging, Inc November 2000 - July 2001
Benchmark Industries, South Arkansas Regional Health Center July 1999 - November 2000
Industrial Controls Associates January 1983 - May 1999
Skills
Call Center, Customer Relations, Six Sigma, Coaching, Telephone Skills, Business Process, Performance Management, Customer Satisfaction, Customer Service, Workforce Management, Operations Management, Process Improvement, Problem Solving, Quality Assurance, People Management, Hiring, Mentoring, Supervisory Skills, Change Management, Strategic Planning, Program Management, Team Building, Microsoft Office, Excel, Quality Management, Customer Experience, Troubleshooting, Team Management, IVR, Sales Management, Data Analysis, Administration, Continuous Improvement, Microsoft Excel, Business Analysis, Call Centers, Forecasting, Leadership, Vendor Management, Human Resources, Budgets, Team Leadership, SharePoint, Analysis, Testing, Outsourcing, Cross-functional Team..., Management, Training, Strategy
Education
Texas A&M University 1979 — 1982
Bachelor of Science, Industrial Distribution/Sales Engineering
Tyler Junior College 1976 — 1978
Associate of Applied Science, Petroleum Technology
BoardVantage September 2014 - Present
BoardVantage June 2012 - September 2014
Wireless Generation November 2007 - June 2012
Wireless Generation November 2006 - October 2007
Wireless Generation November 2005 - November 2006
West Asset Management April 2003 - April 2005
First Union/Wachovia & Nations Bank/Bank of America 1997 - 2001
Corning Incorporated June 1994 - June 1996
Skills
Salesforce.com, Process Improvement, Account Management, Customer Service, Management, Mentoring, Microsoft Office, Social Media, CRM, Event Planning, Project Management, Leadership, Training, Program Management, Sales, Data Analysis, Team Building, Strategic Planning, Time Management, Software Documentation, Product Management, Professional Services, Customer Support, Technical Support
Education
Spelman College 1994 — 1999
Corning West High School 1990 — 1994
Cigna Healthcare August 2014 - October 2015
West Asset Management September 2013 - August 2014
West Assest Manangement 2012 - 2013
Gentiva Health Services 2011 - 2011
MD Pediatric Associates 2006 - 2010
North Dallas Pediatric Associates 2004 - 2006
Skills
Bank Reconciliation, Hospitals, Invoicing, Customer Service, Team Building, Healthcare, Microsoft Office, HIPAA, Microsoft Excel, Leadership, Process Improvement, Training, Data Entry, Inventory Management, Microsoft Word, Outlook, Software Documentation
Education
Trinity Valley Community College 2004 — 2005
Texas A&M Commerce 1985 — 1986
Nebraska Home Health Care November 2013 - Present
Angels Care Home Health August 2012 - November 2013
KPTM Fox42 June 2011 - August 2012
West Business Services December 2010 - June 2011
MIREX Corporation/Guaranteed July 2009 - August 2010
Relax the Back March 2008 - November 2009
West Asset Management August 2008 - August 2009
Alegent Health Systems January 2006 - July 2008
Peterson Company March 2005 - February 2006
Education
Iowa Western Community College 2000 — 2001
Business and Marketing
Iowa Western Community College 2000 — 2001
West Asset Management October 2008 - July 2011
INDEPENDENT SOFTWARE DEVELOPMENT March 2005 - October 2008
MBNA AMERICA, DALLAS,TX March 2003 - March 2005
AVNET, INC., PHOENIX, AZ 1997 - 2002
MBNA AMERICA, DALLAS, TX 1996 - 1997
DALLAS INDEPENDENT SCHOOL DISTRICT, DALLAS, TX 1995 - 1996
VIATA, INC., RICHARDSON, TX 1993 - 1995
HALLMARK ELECTRONICS, INC., DALLAS, TX 1989 - 1993
Additional Experience Includes: 1975 - 1989
Skills
FTP, JCL, COBOL, Systems Analysis, SQL, Databases, IMS DB/DC, Visual Basic, Software Documentation, Business Analysis, .NET, SDLC, MVS, Mainframe
Education
University of Central Oklahoma 1966 — 1968
Commercial art
Rennes Health & Rehab Center 2014 - Present
Boys & Girls Clubs of America 2013 - Present
Bell Tower Residence 2014 - 2014
Goodwill Industries International August 2011 - 2014
West Asset Management January 2010 - May 2011
West Business Services May 2007 - January 2009
Check Into Cash December 2005 - May 2007
Wausau Tile June 1991 - February 2004
RICHARD & ASSOCIATES INTERNATIONAL June 1987 - June 1991
Credit Bureau of Ashland May 1986 - June 1987
Skills
Coaching, Coordinating Activities, Rehabilitation..., Human Services, Adult-focused Care, Listening Skills, Customer Service, Microsoft Word, Customer Satisfaction, Account Management, Recruiting, Interviews, Business, Customer Retention, Social Services, Credit Analysis, Youth Development, Community Resources, Coaching & Mentoring, Documentation &..., Adolescent Behavior, Financial Assistance, Behavioral Assessment, Social Companion, Collections, Sales, Eligibility..., Teamwork, Public Speaking, Leadership, Team Building
Education
Northcentral Technical College 2011 — 2013
Associate's Degree
Mount Senario College 1975 — 1979
Bachelor's Degree
Phillips High School 1971 — 1975
HDR July 2014 - Present
HDR March 2013 - July 2014
HDR June 2009 - March 2013
West Asset Management December 2007 - June 2009
Omnium Worldwide May 2004 - December 2007
Omnium Worldwide September 2003 - May 2004
Skills
Marketing Communications, Event Planning, Proposal Writing, Collateral, Marketing Strategy, Trade Shows, Presentation Development, Microsoft Office, B2B, CRM, Editing, Project Management, Proposal Development, Budgeting, Qualifications..., Layout and Design, Marketing, Budgets, Team Building, Strategy, Management, Leadership, Strategic Planning
Education
University of Nebraska at Omaha 2005 — 2008
Masters, Communications
University of Nebraska at Omaha 2000 — 2004
Bachelor of Science (B.S.), Business Administration (Marketing Management Focus)
Omnium Worldwide, Inc. President, Receivable ServicesWest Corporation2007 - Present
West Asset Management 2007 - Present
Education
University of Denver 1981 — 1986
TD Ameritrade March 2009 - Present
TD Ameritrade January 2008 - February 2009
West Asset Management January 2006 - December 2007
Securian Financial Group June 2000 - December 2005
Skills
Visio, Business Analysis, SDLC, Process Improvement, Vendor Management, Security, Program Management, Risk Management, Management, Requirements Analysis, Business Intelligence, Business Process..., IT Management, IT Strategy, ITIL, Leadership, MS Project, PMP, Project Management, Project Portfolio..., Requirements Gathering, Integration, Software Documentation, Software Project...
Education
Truman State University 1996 — 2000
B.S., Computer Science
Child Care Services April 2015 - Present
West Business Solutions April 2014 - Present
West Business Solutions January 2013 - April 2014
West Asset Management November 2010 - December 2012
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Strategic Planning, Leadership
Education
Texarkana College 1986 — 1988
GED, Music Theory and Composition
West Corporation September 2012 - Present
West Asset Management 2004 - September 2012
Accent Insurance Recovery Solutions 1999 - 2004
Accent Insurance Recovery Solutions May 1997 - September 1999
Accent Insurance Recovery Solutions September 1996 - May 1997
Omnium Worldwide February 1995 - August 1996
MAIL MARKETING INC December 1988 - February 1995
Skills
Accounts Receivable, Financial Reporting
Education
University of Nebraska at Omaha 1986 — 1991
Bachelor of Business Administration (BBA), Finance, General
Fresh View Solutions June 2013 - Present
Client Services Incorporated April 2011 - May 2013
NCO Group July 2009 - September 2010
The Outsource Group February 2008 - June 2009
West Asset Management February 2005 - October 2007
IC System February 2003 - February 2005
Omnium Worldwide May 2000 - January 2003
GC Services October 1992 - May 2000
Skills
Call Center, Operations Management, Process Improvement, Team Building, Leadership, Management, Budgets, Team Leadership, Account Management, Business Analysis, Performance Management, Change Management, Call Centers, Vendor Management, Risk Management, Training, Customer Satisfaction, Coaching, Forecasting, Credit, Analysis, Outsourcing, Banking, CRM, Customer Experience, Executive Management, Strategic Planning, Insurance, New Business Development, Strategy, Business Development, Customer Retention, Recruiting, Credit Cards, Team Management, Customer Service, Finance
Education
University of Missouri-Saint Louis 1988 — 1991
BSBA, Marketing and Management
University of Missouri-Columbia 1986 — 1987
General
Blue Cross and Blue Shield of Nebraska August 2011 - Present
West Asset Management November 2006 - April 2012
Omnium Worldwide, Inc. May 2006 - November 2006
Freddie Mac September 2001 - May 2005
Cornell Technical Services 1994 - 2001
American Management Systems (AMS) 1990 - 1994
Skills
SDLC, Requirements Gathering, Business Analysis, Requirements Analysis, Agile Methodologies, Systems Analysis, Process Improvement, Vendor Management, Software Project..., Software Documentation, Data Analysis, SQL, Agile Project Management, DB2
Education
James Madison University 1979 — 1983
BBA, Business Management, Management Information Systems
Childers Household June 2014 - Present
InterCall August 2013 - June 2014
West Asset Management March 2013 - June 2013
West Corporation November 2012 - March 2013
Associated Staffing Incorporated April 2012 - October 2012
West Corporation October 2011 - February 2012
West Corporation August 2010 - December 2010
Developmental Services of Iowa February 2010 - August 2010
Oriental Trading Company July 2009 - October 2009
West Corporation September 2007 - June 2008
Skills
Customer Service, Recruiting, Training, Human Resources, Management, Microsoft Excel, PowerPoint, Team Building, Microsoft Office, Microsoft Word, Employee Relations, Outlook, Account Management, Process Improvement, Team Leadership, Leadership, Coaching, Interviews, Employee Training, Temporary Placement, PeopleSoft, Hiring
Education
University of Nebraska at Omaha 2000 — 2006
BSBAD, Human Resources and Small Business
Norfolk Senior High 1996 — 2000
Signature Performance, Inc. June 2008 - Present
West Asset Management July 2006 - November 2007
Omnium Worldwide August 2004 - July 2006
Omnium Worldwide 2000 - August 2004
Education
University of Nebraska-Lincoln 1987 — 1991
Galaxy Asset Management February 2010 - Present
Sojourner Center 2005 - Present
West Asset Management October 2006 - January 2010
HSBC 2005 - 2006
Metris Companies 2000 - 2006
Creditrust 1998 - 1999
Bank One 1998 - 1998
Chevy Chase Bank 1995 - 1998
Skills
Asset Management, Call Center, Call Centers, Credit Cards, Credit Reporting, Credit Risk, Customer Service, Vendor Management, Banking, Bankruptcy, Credit, Executive Management, Financial Services, Operations Management, Portfolio Management
Education
The University of Georgia 1985 — 1989
Bachelor Business Adminstration, MIS
West Asset Management August 2005 - Present
Nationwide Credit 2000 - 2005
Skills
Call Center, Visio, Call Centers, Process Improvement, Customer Service, Leadership, Training, Vendor Management
Education
Kennesaw State University 1995 — 2000
Bachelor of Science (BS), Political Science
Capio Partners, LLC January 2013 - Present
Capio Partners January 2011 - December 2012
West Asset Management 2002 - 2008
Skills
Financial Analysis, Accounting, Accounts Receivable, Financial Reporting, Accounts Payable, Budgets, General Ledger, Executive Management, Internal Controls, Finance, Financial Modeling
Education
University of Nebraska-Lincoln 1991 — 1995
Bachelors, Accounting
Kiewit December 2013 - Present
Kiewit November 2010 - Present
Shin's Martial Arts Academy 2006 - Present
West Asset Management September 2010 - November 2010
Aureus Group June 2010 - September 2010
Deliveron Consulting Services March 2009 - June 2010
HDI NE Chapter 2008 - May 2010
Creighton University 2006 - May 2010
Creighton University June 2003 - March 2009
QA3 Financial Corp October 2002 - June 2003
Skills
Security, SharePoint, Project Management, DNS, Microsoft Exchange, Servers, Software, Strategy, Microsoft SQL Server, Cross-functional Team..., Information Technology, Management, Training, Analysis
Education
University of Nebraska at Omaha 2002 — 2006
MS, MIS
University of Nebraska at Omaha 1994 — 1999
BS, Computer Science w/ minor in mathematics
Millard North Sr. High 1990 — 1994
University of Colorado Boulder
Various
West Asset Management December 2004 - January 2012
RMS Corporation February 2003 - November 2004
Northwestern Mutual Life Insurance October 2001 - November 2002
IBM Corporation September 2000 - September 2001
American Software, Inc June 1997 - June 2000
Contract Business Consultant October 1995 - May 1997
Yokogawa Corporation of America October 1987 - June 1995
Ingram Cactus Company March 1984 - October 1987
Moore Paper Company March 1980 - March 1984
Skills
PMP, Process Improvement, Team Management, Call Center, Customer Relations, Visio, RFP, Risk, Change Management, Customer Satisfaction, Project Planning, Contract Negotiations, Business Analysis, Problem Solving, Cross-functional Team..., Documentation, SDLC, Agile Project Management, Microsoft Office, Microsoft Project, Requirements Analysis, ROI, Project Management, Business Process..., Customer Service, Training, Call Centers, Software Documentation, Management, Business Development, Contract Negotiation, Financial Risk, Return on Investment, MS Project, Leadership, Budgets, Team Building, CRM, Product Development, B2B, ERP, Start-ups, Finance, Access, Vendor Management, Analysis, Insurance, Risk Management
Education
St. Mary's College
BBA, Marketing
West Corporation September 2014 - Present
West Corporation January 2011 - August 2014
West Asset Management October 2008 - January 2011
West Asset Management December 2006 - October 2008
Skills
Predictive Modeling, Data Mining, SAS, Data Analysis, Statistics, Analytics, Predictive Analytics, Analysis, CRM, Data Warehousing, SQL, Business Intelligence, Project Management, Segmentation, Regression Testing, Call Centers, Statistical Modeling, Market Research, Risk Management, Business Analysis, Tableau, Business Analytics, SAS programming, Databases, Database Marketing, Data Modeling, Access, Business Objects, Visio, R
Education
University of Iowa 2002 — 2006
PhD, Mathematics
Independent Consultant June 2009 - Present
West Asset Management December 2005 - May 2009
Comforce 2004 - 2005
Fresenius Medical Care February 2001 - October 2003
Accountemps August 1999 - December 2000
GE Capital 1999 - 2000
COMPDENT INSURANCE September 1998 - June 1999
Skills
Variance Analysis, General Ledger, Financial Reporting, Budgets, Account Reconciliation, Accounts Receivable, Accounts Payable, Financial Analysis, Forecasting, Accounting, Management, Internal Controls, Sarbanes-Oxley Act, Journal Entries, Analysis, Fixed Assets, Finance
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
Master, Accounting and Financial Management
Kennesaw State University 1994 — 1997
BBA, ACCOUNTING
Jeunesse Global, LLC May 2015 - Present
West Corporation 1995 - Present
West Asset Management 1995 - Present
Skills
Commercial Litigation, Legal Research, Licensing, Process Improvement, Vendor Management, Leadership, Litigation, Customer Service, Civil Litigation, Team Building, Legal Writing, Financial Services
Education
University of Nebraska College of Law 1992 — 1995
Doctor of Law (JD)
University of Nebraska-Lincoln 1987 — 1991
Bachelor of Business Administration (BBA)
UNAVCO April 2015 - Present
Janus Capital Group May 2014 - April 2015
W.J. Bradley May 2013 - November 2013
Experis - Western Union December 2012 - May 2013
Finance and Business Consulting - Free Lance July 2011 - October 2012
Raytheon IIS February 2011 - July 2011
West Asset Management 2009 - 2009
Marriott International 2006 - 2009
Level 3 Communications 2000 - 2006
DigitalGlobe April 1997 - February 1998
Skills
Telecommunications, Strategic Planning, Process Improvement, Finance, Visio, Forecasting, Access, Project Management, Customer Service, Analysis, Program Management, Sales Operations, Cross-functional Team..., Leadership, Strategy
Education
University of Nebraska at Omaha 1991 — 1996
B.GS, Geography, Economics
Omaha Central High
Omaha Central High
Alorica March 2015 - Present
West Corporation June 2012 - March 2015
West Asset Management March 2009 - June 2012
UNMC December 2005 - March 2009
First Data 2001 - 2005
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Strategic Financial..., Variance Analysis, Accounting, Hyperion Enterprise, Finance, Cash Management, Financial Forecasting, Managerial Finance, Cost Accounting, Cash Flow, Internal Controls, Team Building, Business Analysis, Call Centers, Leadership, Management, Process Improvement
Education
University of Nebraska at Omaha 1997 — 2001
BS, Finance/Banking
Mutual of Omaha Director of HR OperationsOmnium Worldwide, Inc.2005 - 2007
West Asset Management 2005 - 2007
Skills
Employee Benefits, Performance Management, Employee Relations, Succession Planning, Employee Engagement, Organizational Design, Human Resources, Leadership Development, PeopleSoft, Workforce Planning, Onboarding, Recruiting, Talent Management, Organizational..., Applicant Tracking..., Talent Acquisition, Deferred Compensation, College Recruiting, Personnel Management, Organizational..., HRIS, HR Consulting, Interviews, Job Analysis, HR Policies, Benefits Administration, Employee Training, New Hire Orientations, Job Descriptions, Temporary Placement, Career Development, Human Capital, Hiring, Employer Branding, Compensation & Benefit, Employment Law, Training, Resume Writing, Affirmative Action, Workers Compensation, Internet Recruiting, Taleo, EEO, Background Checks, Executive Coaching, Technical Recruiting
Education
University of Nebraska at Omaha
MS, Industrial/Organizational Psychology
Accenture June 2007 - Present
West Asset Management June 2005 - June 2007
Skills
Process Improvement, Project Management, Management, Strategic Planning, Program Management, Business Strategy, Business Analysis, Team Leadership, Strategy, Leadership, International Business, Business Development, Management Consulting, Software Testing
Education
Thunderbird School of Global Management 2009 — 2011
Global MBA, International Business
University of Maryland University College 1999 — 2005
Bachelor’s Degree, Information Systems Management
West Asset Management August 2009 - August 2010
AT&T June 2009 - September 2009
US Cellular July 2006 - September 2008
First Data Solutions September 2003 - July 2006
First Data Solutions May 2001 - September 2003
First Data Solutions October 1999 - May 2001
Education
University of Nebraska at Kearney 1988 — 1992
B.S.
Integrity Solution Services, Inc. June 2012 - June 2014
Valarity, LLC June 2010 - June 2012
West Asset Management November 2009 - June 2010
FedEx Express December 1994 - January 2001
Skills
Customer Service, Microsoft Excel, Microsoft Office, Team Building, Account Management, Sales Management, New Business Development, Marketing Strategy, Cold Calling, Inventory Management, Process Improvement, Training, Management, Call Centers, Human Resources, Coaching, Outlook, Quality Assurance, Negotiation, Administration, Sales
Education
University of Missouri-Saint Louis 1983 — 1987
BSBA, Logistics
Wright City High School 1979 — 1983
General
Gearbox Software December 2009 - Present
West Asset Management February 2006 - August 2007
Education
The University of Texas at Dallas 2007 — 2009
HavenBrook Homes September 2014 - Present
Atlanticus January 2014 - July 2014
HCA July 2012 - May 2013
Redline Recovery Services, LLC July 2009 - May 2012
West Asset Management March 2006 - May 2009
Skills
Financial Analysis, Income Statement, Balance Sheet Review, Cash Flow, Customer Profitability, Vendor Finance, Revenue Forecasting, Financial Forecasting, Query Writing, Database Design
Education
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor of Science (BS), Finance, General
CAPIO PARTNERS January 2013 - Present
CAPIO PARTNERS January 2008 - December 2012
West Asset Management January 1999 - December 2007
Medaphis Services Corporation 1989 - 1998
GC Services 1973 - 1989
Skills
Revenue Cycle, Revenue Cycle Management, Healthcare Consulting, Healthcare, Hospitals, HIPAA, Medical Billing, Medicare, Medicaid, Healthcare Industry, Healthcare Management, Process Improvement, Accounts Receivable, Call Center, Leadership Development, Executive Management, Contract Negotiation, Team Building, EMR, Management, Call Centers, Leadership, Operations Management, Training, Software Documentation, Budgets, Customer Service, Coaching, Epic Systems, Medical Coding, Physicians, New Business Development, Insurance, Health Information..., Strategic Planning, Portfolio Management, Meditech, Negotiation, Physician Relations, Credit Cards, Health Information..., Skip Tracing, Performance Improvement, Credit, Workforce Management
Education
Temple University 1970 — 1972
Associates, Liberal Arts
St. James High School 1967 — 1970
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
One Staff Medical October 2010 - Present
One Transcription Services August 2011 - Present
West Asset Management November 2000 - November 2008
West Asset Management/ West Corp 2000 - 2008
Omnium Worldwide 2000 - 2007
Skills
RPG, DB2, SDLC, IBM iSeries, Microsoft SQL Server, Visio, RPG III, Databases, Visual Basic, Embedded SQL, Visual Studio, JavaScript, C#, IBM AS/400, FTP, SQL, Stored Procedures, Programming, Operating Systems, Database Design, EDI, Crystal Reports, Systems Analysis, Security, VB.NET
Education
Southeast Community College 1997 — 1999
Associates Infomation Technology, programming, 3.4
ITT
Nationstar Mortgage September 2011 - Present
West Asset Management July 2009 - August 2011
Skills
Investments, Loan Servicing, Credit, Sales, Banking, Portfolio Management, Business Development, Sales Management, Asset Managment, Loans, Mortgage Banking, Finance, Executive Management, Loan Origination, Mortgage Lending, Loss Mitigation, Account Management, Call Center, Risk Management, New Business Development, Asset Management, Management, Selling, Real Estate
Education
University of Oklahoma
Amica Mutual Insurance Co. September 2010 - March 2012
California State Automobile Association May 2007 - August 2008
SITEL Corp. April 2004 - November 2006
Bank of America 2006 - 2006
West Asset Management 2006 - 2006
Skills
CRM, Call Centers, Insurance, Casualty, Account Management, Umbrella Insurance, Property & Casualty..., Underwriting, Sales, Customer Service, Customer Experience, Customer Engagement, Customer Retention, People Skills, Time Management, Sales Process, Building Relationships
Education
University of Nevada-Las Vegas
Accounting and Various Business Administration and Hotel Administration courses
Clark County CommunityCollage of So. Nevada
Criminal Justice, Hotel Administration, Business Administration
Microsoft Learning 2010 — 2010
Microsoft Office 2007
Glass Mountain Capital, LLC October 2009 - Present
West Asset Management June 2008 - October 2009
Dell Financial Services October 2001 - May 2008
The Associates 1987 - 2001
Skills
Outsourcing Management, Segmentation, Credit
Education
Louisiana State University 1982 — 1987
BS, Finance
West Asset Management September 2005 - November 2009
West Asset Management 2004 - 2009
Education
Pebblebrook High School 1993 — 1997
Middle Georgia State University
Sociology
Macon State University
TJX October 2013 - Present
TJX October 2012 - October 2013
MBA Student at Devry (Keller Graduate School of Management) August 2010 - June 2013
West Asset Management March 2008 - August 2012
Target Corporation September 2003 - December 2007
NEXTEL October 2001 - January 2002
Bed, Bath August 1999 - September 2000
Skills
Inventory Management, Contract Management, Government, Policy Analysis, Management, Customer Satisfaction, Accounting, Customer Experience, Analysis, Budgets, Training, Microsoft Excel, Strategic Planning, PowerPoint, Change Management, Program Management, Microsoft Office, Operations Management, Merchandising, Forecasting, Process Improvement, Data Analysis, Team Leadership, Team Building, Business Analysis, Access, Market Research, Performance Management, Administration, Human Resources
Education
Keller Graduate School of Management 2011 — 2013
Master, Business Administration; Finance
Cal-State East Bay University 2005 — 2008
Bachelor of Arts, Business Administration, Finance Specialization
San Joaquin Delta College 2002 — 2005
Associate of Arts, Business Administration
Client Services Incorporated December 2013 - Present
United Recovery Systems LP January 2006 - November 2013
West Asset Management April 2003 - December 2005
Financial Asset Management Systems April 2000 - April 2003
Skills
Credit Cards, Debt Settlement, Risk Management, Credit Risk, Loans, Portfolio Management, Debt Management, Credit Analysis, Vendor Management, Loss Mitigation, Process Improvement, Financial Analysis, Account Reconciliation, Accounting, Analysis, Assets Recovery, BPO, Business Analysis, Business Process..., Business Strategy, Commercial Lending, Consumer Lending, Credit Scoring, Credit Unions, Debt Consolidation, Executive Management, FDCPA, Finance, Financial Modeling, Financial Risk, Financial Services, Fraud, Leadership, Loan Origination, Management, Mortgage Lending, Negotiation, Operations Management, Relationship Management, Retail Banking, Team Building, Underwriting, Training, Outsourcing, Loan Servicing, Forecasting, Residential Mortgages, Payments, Mortgage Servicing, Insurance
Education
Southern Illinois University, Edwardsville
West Interactive August 2013 - Present
West Asset Management May 2011 - August 2013
West Corporation August 2008 - August 2011
West Corporation September 2007 - August 2008
OfficeMax April 2006 - October 2007
Sears Holdings Corporation June 2005 - August 2006
West Corporation February 2003 - July 2005
Skills
Customer Service, Training, Employee Training, Recruiting, Coaching, Leadership, Management, Program Management, Human Resources, Team Leadership, Microsoft Office, Performance Management, Team Building, Analysis, Time Management
Education
Walden University 2010 — 2014
Psychology
National American University 2010 — 2010
Psychology
UNO and Creighton
Metro Community College
West Asset Management October 2006 - February 2010
Education
Johnson & Wales University 1995 — 2004
MBA, BS, AS, Global Business Management, Finance, Accounting
MedAssets August 2013 - Present
MedAssets April 2013 - August 2013
MedAssets August 2011 - April 2013
MedAssets September 2010 - August 2011
West Asset Management November 2007 - March 2011
West Asset Management September 2004 - November 2007
Skills
Microsoft SQL Server, SQL, T-SQL, Python, Stored Procedures, .NET, Visual C#, SSRS, XML, Database Triggers, Agile Methodologies, TIBCO, FACS, Rally, C#, SQL Server, SQL database design, TIBCO EMS, SQL Triggers, TIBCO iProcess, Visual Studio, Call Centers, TIBCO BusinessWorks
Education
Texas State Technical College 2002 — 2004
Associate of Applied Science, Software Engineering
West Corporation September 2010 - Present
West Asset Management October 2004 - September 2010
Avaya January 2004 - October 2004
Avaya April 2002 - January 2004
Avaya April 2001 - April 2002
Ag Processing, Inc August 1998 - April 2001
Ag Processing, Inc September 1996 - August 1998
Skills
Business Intelligence, Data Analysis, IVR, Business Analysis, Analytics, Call Center, Process Improvement, Vendor Management, Analysis, Operations Management, Account Management, Workforce Management, Leadership, Strategy, Call Centers, Cross-functional Team..., Finance, Forecasting, Executive Management, Strategic Planning, Budgets, Project Management, Start-ups
Education
University of Northern Iowa 1991 — 1993
Bachelor of Arts (B.A.), Accounting
CareScout July 2015 - Present
Ranstand December 2014 - June 2015
Southwest Credit Systems, L.P. March 2013 - May 2014
West Asset Management October 2011 - March 2012
JAK Job Scout November 2010 - February 2011
GC SERVICES / MCI WORLDCOM November 2004 - October 2007
ADAMS MARK HOTELS AND RESORTS January 2003 - May 2004
Skills
Customer Service, Writing, Microsoft Office, Social Media, Accounting, Data Entry, 10 Key, Numerical Filling, Collections, Microsoft Excel, Microsoft Word, Time Management, Finance, Legal Research, Management, Public Speaking, Team Building, Legal Writing, Leadership, Access, Outlook, PowerPoint, Event Planning, Coaching, Litigation, Teamwork, Research, Westlaw, Problem Solving, Contract Negotiation, Human Resources, Social Networking, Community Outreach, Event Management, Mediation, Legal Assistance, Call Centers, Customer Retention
Education
Midwest Institute 2004 — 2005
Associate, Applied Science, Paralegal Studies
Sanford-Brown College-Hazelwood 1999 — 2000
Associate of Arts and Sciences (A.A.S.), Paralegal Studies
Sanford-Brown College-Hazelwood 1999 — 2000
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Allstate September 2014 - Present
Thomas Insurance Agency April 2013 - Present
Verizon Wireless December 2011 - December 2012
Kaplan Higher Education August 2010 - June 2011
West Asset Management October 2006 - June 2010
AARP July 2004 - April 2006
GEICO February 1994 - January 2004
Skills
Excel, PowerPoint, Team Leadership, Public Speaking, Non-profits, Fundraising, Call Center, Outlook, Community Outreach, Event Planning, Coaching, Team Building, Research, Time Management, Data Analysis, Data Entry, Policy
Education
Kaplan University 2012 — 2013
Post Baccalaureate Certificate, Paralegal, 3.0
Mary Washington University 1988 — 1993
Bachelor of Science (BS), Political Science and Government
Atlanta Public Schools March 2009 - Present
West Asset Management April 2002 - July 2008
Associated Credit Union June 1979 - April 2002
Education
Atlanta University 1985 — 1988
Master of Public Administration (MPA), Public Finance
Spelman College 1979 — 1983
Bachelor of Arts (BA), Education / Childhood Development
Spelman College 1979 — 1983
Bachelor's degree, Elementary Education and Teaching
Cirrinity June 2012 - Present
West Asset Management January 2010 - November 2010
Eastbay/Footlocker Inc. September 2009 - January 2010
Nicolet Staffing, Inc. January 2008 - May 2009
Gravitter Plumbing & Heating May 1998 - February 2009
Companion Care, Inc. April 2007 - January 2008
Nicolet Area Technical College March 2007 - November 2007
University of Wisconsin-Green Bay August 2006 - December 2006
Skills
Networking, Customer Service, Active Directory, Windows Server, Servers, Troubleshooting, Network Administration, Information Technology, System Administration, Security, Windows, Software Documentation, Microsoft Office, Team Leadership, Training, Computer Hardware, Laptops, Windows 7, Windows XP, Technical Support, Printers, CompTIA A+, Help Desk Support, Hardware
Education
Nicolet Area Technical College 2003 — 2007
Associate of Arts, Generals/Information Technology
Nicolet College 2003 — 2007
Associate of Arts (A.A.), University Transfer Program/I.T
University of Wisconsin-Green Bay
Business Administration, Management and Operations
West Asset Management April 2009 - Present
AMERICA'S CAR- MART October 2006 - May 2008
OPPORTUNITES INC January 2005 - October 2006
Skills
RECEPTIONIST, Clerical Duties, Customer Service
Education
Texarkana College 2004 — 2012
ARKANSAS HIGH 2001 — 2002
DIPLOMA, BASICS
University of the Pacific January 2012 - Present
University of the Pacific January 2012 - Present
University of the Pacific April 2011 - August 2011
University of the Pacific April 2011 - July 2011
Aerotek – WAMU September 2008 - October 2009
West Asset Management May 2008 - September 2008
Washington Mutual Bank September 1997 - October 2007
Skills
Access, Outlook, Microsoft Excel, Customer Service, Fraud, Auditing, Employee Benefits, Filing, Data Entry, PowerPoint, Microsoft Word, Microsoft Office, Administrative..., Event Planning, Spreadsheets, Research, Public Speaking, Office Management, Community Outreach, Fundraising
Education
Franklin High School
High School Diploma
San Joaquin Delta College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Intuit October 2010 - Present
Intuit 2010 - 2012
West Asset Management November 2006 - September 2010
Skills
Type 50-60 wpm, 10-Key Calculation, Intermediate knowledge..., Word Processing, Data Entry, Purchasing, Excellent..., Computer Proficiency in..., Excellent interpersonal..., Answer multiple..., Strong work ethic with..., Operate general office...
Education
Rappahannock Community College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Washington & Lee High School 1999 — 2003
West Asset Management 2008 - Present
Western Asset Management January 2003 - August 2008
Dawn Foods February 2002 - October 2003
Complete Sales, Inc. 1992 - 2002
Skills
Account Management, Customer Service, Customer Relations, Client Relationship..., Client Development, Customer Satisfaction, Customer relationship..., Analytical Abilities, Quality Assurance
Education
Kennesaw State University 2005 — 2006
Paralegal Certificate, Law
Harte-Hanks, Inc. January 2013 - Present
West Asset Management March 2004 - May 2011
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service
Education
Kaplan University 2011 — 2014
Heath and Wellness
Online Resources May 2012 - Present
West Asset Management June 2011 - March 2012
GEICO March 2006 - July 2009
Winn Residential June 2005 - March 2006
Skills
Perform clerical duties, Excellent written and..., Extremely productive in..., Proficient in the use..., Call Centers, Customer Service, Time Management
Education
ITT Technical Institute-Springfield 2012 — 2014
Associate's degree, Criminal Justice and criminology and Forensic Technology
Brooke Point High School 2000 — 2004
High School Diploma, General Studies
Harte Hanks August 2008 - Present
Harte-Hanks Data Technologies 2011 - 2012
Western Asset Management July 2010 - July 2011
West Asset Management July 2010 - June 2011
JC Penney May 2009 - June 2010
Little Caesars Pizza July 2008 - September 2008
McDonald's Corporation July 2005 - September 2008
Skills
Customer Service, type 55 wpp, Sales Process
Education
Texarkana College 2007 — 2010
Nursing
Lafayette County High
Diploma
Texarkana College
West Asset Management April 2009 - September 2012
walmart August 2006 - December 2008
Skills
Data Entry, Credit, Outlook, Microsoft Excel, Microsoft Office, Process Improvement, Access, Software Documentation, Microsoft Word
Education
Texarkana College 2003 — 2006
Criminal Justice and Corrections
Oriental Trading Company September 2014 - Present
Nebraska News Service August 2012 - December 2012
University of Nebraska College of Law January 2012 - December 2012
KRNU2 January 2012 - May 2012
Daily Nebraskan January 2011 - 2012
NewsNetNebraska August 2011 - December 2011
West Asset Management May 2011 - August 2011
Hartley Elementary School August 2010 - May 2011
Skills
Editing, Research, English, Microsoft Word, Microsoft Office, Photoshop, PowerPoint, Public Speaking, Microsoft Excel, Creative Writing, Film
Education
University of Nebraska-Lincoln 2008 — 2012
Bachelor's of Journalism, News-Editorial
University of Victoria Wellington 2009 — 2009
Study Abroad
Millard North High School 2004 — 2008
High School Diploma
Convergys July 2008 - January 2010
West Asset Management 2010 - 2010
Harbor Freight Tools November 2005 - June 2008
Jackson Hewitt January 2008 - April 2008
Education
Sanford-Brown College-Hazelwood 2011 — 2012
CERTIFIED, Pharmacy Technician/Assistant
DeVry University March 2009 - March 2013
Alene Candle's LLC 2010 - 2012
West Asset Management 2005 - 2007
Pizza Hut 2004 - 2005
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Research, Customer Service, Higher Education, Teamwork, Leadership, Critical Thinking, Basic math skills, basic finance skills, Organization Skills, inventory practices, process of elimination, discerns well, Product education, data entry, discernment of product..., Internet, Microsoft Access, Email, MS Visio/Project, MS Project, Instant Messaging, Typing, Unified Communications, Detailed Oriented, Project Planning, Creativity Skills, Filing, Phone etiquette, Data Entry, Employee Benefits, Deferred Compensation, Personnel Management, Coaching, Access, Onboarding, Training, Management, Team Building
Education
Southern New Hampshire University 2013 — 2016
Business Studies B.S., Human Resource Management, Senior
DeVry Columbus 2009 — 2013
Human Resource Management, Senior
Wilton Lyndeborough Cooperative High School 1998 — 2000
Diploma
21st Century Insurance March 2011 - Present
Nationwide Credit, Inc. October 2009 - March 2011
West Asset Management October 2008 - July 2009
Education
Minnesota State College-Southeast Technical 2007 — 2008
Diploma, Band Instrument Repair
West Asset Management October 2007 - Present
Education
Remington College-Mobile Campus 2005 — 2005
Galaxy Asset Management January 2010 - Present
West Asset Management May 2004 - December 2009
TradeStation Securities December 2004 - May 2006
Prudential Financial October 2001 - July 2004
Security First Network Bank February 2000 - August 2001
FleetBoston Financial April 1999 - January 2000
Skills
Accounting, Clearing Operation, Compensation analyst, Depository Operations, Personal Trust..., Foreign Currency, Microsoft Excel, Sunguard, Metavante, APAC, Latitude, SEI Trust 3000, Lotus Notes, Microsoft Word, Trust, Investments, Banking, Debt Management
Education
University of Massachusetts, Amherst 1990 — 1994
Criminology
West Asset Management 2007 - 2013
West Corporation 2007 - 2013
Education
Peru State College 1996 — 2000
Bachelor of Science (BS), Business Administration
Keller Williams Real Estate January 2014 - Present
West Asset Management May 2010 - February 2013
Remax December 1993 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
University of Idaho 1982 — 1987
Bachelor of Science (B.S.), Agriculture, Economics
University of Idaho
Master of Public Administration (M.P.A.), Budget, Organizational Culture, Human Reources