Agero, Inc.
Industry: Company
DescriptionFounded: 1972 Subsidiaries: SwoopMe, Inc., Agero Administrative Service Corp., Parent organization: The Cross Country Group, LLC
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Agero, Inc. Employees
Agero, Inc. December 2005 - Present
Agero, Inc. January 2005 - November 2005
Agero, Inc. July 2004 - December 2004
Agero, Inc. April 2001 - June 2004
Agero, Inc. June 2000 - March 2001
Skills
Product Management, SaaS, Product Planning, Competitive Analysis, Product Marketing, Cross-functional Team..., Agile Methodologies, Product Development, Sales Management, Vendor Management, Strategic Planning, Process Improvement, Sales, New Business Development, Business Analysis, Product Lifecycle..., Product Launch, B2B, Program Management, Management, CRM, Six Sigma, Data Analysis, Business Intelligence, Strategy, Strategic Partnerships, Analytics, Telematics, Salesforce.com, Customer Satisfaction
Education
Northeastern University 1995 — 2000
BSBA, Marketing and International Business
Gold's Gym August 2015 - Present
Agero, Inc. December 2014 - Present
Blast Fitness May 2015 - August 2015
Chuze Fitness June 2014 - February 2015
Agero, Inc. April 2010 - December 2014
Cox Communications November 2007 - December 2009
Agero, Inc. July 2005 - November 2007
Agero, Inc. May 2005 - July 2005
Agero, Inc. December 2004 - May 2005
America Online 2002 - 2004
Skills
Call Center, Customer Retention, Customer Service, Food Quality, Food Service, Instructor-led Training, Job Coaching, Management, Supervising, Training, Trainers, Training Delivery, Call Centers, Customer Experience, Employee Training, Sales, Leadership Development, Team Building, Customer Satisfaction, Team Leadership, Coaching, Operations Management
Education
Pima Community College
Wells Fargo December 2014 - Present
Park Cities Ford Lincoln February 2014 - December 2014
Courtesy Nissan July 2013 - February 2014
Agero, Inc. January 2013 - June 2013
Skills
Automotive, Customer Service, English, HTML, CSS, Sports Industry, Software Development, Languages, French, Arabic, Spanish, C++, Java, Translation, Content Management, Business Coordination, Sales, Programming, Management, Leadership
Education
The University of Texas at Dallas
Richland College 2010 — 2013
Transfer of courses, Computer Software Engineering
SiriusXM Connected Vehicle Services, Inc. November 2013 - Present
Agero, Inc. January 2012 - November 2013
Agero, Inc. November 2010 - December 2011
Target June 2004 - November 2010
Carlson Restaurants / T.G.I. Friday's January 2010 - October 2010
Darden Restaurants February 2008 - September 2008
Skills
Microsoft Office..., Siebel, Mobile Phone Apps, Apple Products, Microsoft Windows XP..., iOS, Troubleshooting, Customer Service, Basic Telematics..., Microsoft Office 2007, Microsoft Office 2010, Triage, Redesigning and..., Supervisory Experience..., Process Improvement, Teamwork, Highly detail oriented, CRM, Committed to Customer..., Process Flow..., Process Creation, Adaptable & a quick..., Interviews, Leadership, Sales, Social Media, Blogging, Retail, Office 2010, Customer Escalation..., Vendor Management, Social Networking, Call Centers, Facebook, Time Management, Program Management, Management
Education
Tarrant County College 2008 — 2013
General Studies
Texas Christian University 2007 — 2008
None., General Studies
Keller High School 2003 — 2007
Diploma, Texas Scholar
Agero, Inc. 2012 - Present
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Data Entry, Outlook, Microsoft Excel, Administrative..., Telephone Skills, Microsoft Word, PowerPoint, Social Media, Office Administration
Education
University of Massachusetts Boston 2010 — 2012
Bachelor of Arts (B.A.), Ethics, Social, Political Philosophy & Communications
Salem State College 2006 — 2009
Mass Communication/Media Studies
American Income Life Insurance Company November 2013 - Present
Agero, Inc. February 2011 - March 2012
Inch By Inch Productions February 2001 - April 2009
Inch By Inch Productions February 2001 - April 2009
Tucson Newspapers, Inc March 1994 - February 2001
Tucson Newspapers, Inc March 1994 - February 2001
Skills
Advertising, Graphic Design, Photography, Publishing, Creative Writing, Editorial, Publications, English, Spanish, Fitness, Wellness Coaching, Personal Development, Inbound Marketing, Customer Service..., Social Media Marketing, Customer Satisfaction, Social Networking, Online Marketing, Social Media, Marketing Communications, Public Relations, Email Marketing, Newsletters, Brand Loyalty, Online Advertising, Integrated Marketing, Press Releases, Corporate Communications, Business Communications, Media Relations, Direct Marketing, Public Speaking, Blogging, Copywriting
Education
Institute for Integrative Nutrition 2012 — 2013
Certerficate, Foods, Nutrition, and Wellness Studies, General
2010 clic, Centro de Lenguas e Intercambio Cultural 2010 — 2010
Northern Arizona University
University of West Florida
University of Maryland-Asian Division
Northern Arizona University
Communications/Journalism, Public Relations
Weblayers, Inc. December 2008 - Present
Sigma Estimates LLC August 2011 - Present
Agero, Inc. May 2010 - Present
Maptuit Corporation January 2000 - May 2012
Fidelity Investments Jumper Classic 1999 - 2012
Prentice Hall November 2010 - January 2011
Lotus Development Corp/IBM 1992 - 2000
Lotus Development Corporation 1992 - 2000
Skills
Strategic Partnerships, Enterprise Software, Start-ups, SaaS, Cloud Computing, Product Marketing, Go-to-market Strategy, Product Management, Lead Generation, Demand Generation, Business Development, Business Alliances, Sales Management, Solution Selling, Strategy, Salesforce.com, Professional Services, New Business Development, B2B, Sales Enablement, Executive Management, Entrepreneurship, Channel Partners, CRM, Sales Process, Business Intelligence, Mobile Applications, Leadership, Business Strategy, Cross-functional Team..., Integration, Competitive Analysis, Agile Methodologies, E-commerce, IT Strategy, Mobile Devices, Program Management, Partner Management, Analytics, Venture Capital, P&L Management, Consulting, Enterprise Architecture, Direct Sales, Outsourcing
Education
Norwich University 1972 — 1976
B.S. Biology and PhD, Honorary, Business Administration
CCU
PhD, Business Administration
Pepperdine University
Masters, Human Resource Mgmt.
Leadership Forum Inc. February 2014 - Present
H&R Block December 2013 - Present
Five Star Staffing October 2013 - February 2014
Freelance Personal Finance Consultant September 2012 - February 2014
Smither & Associates September 2013 - October 2013
Agero, Inc. 2011 - 2012
Carolina Mountain Land Conservancy (CMLC) September 2010 - July 2011
Florida Natural Areas Inventory (FNAI) October 2008 - August 2010
Utah Division of Wildlife Resources August 2008 - October 2008
Missouri Department of Conservation January 2008 - July 2008
Skills
Field Work, Plant Identification, Project Planning, Scientific Data..., Process Improvement, ArcGIS, Logistics, Data Collection, Microsoft Excel, Scientific Research, Microsoft Office, Quality Assurance, Data Entry, Microsoft Word, Outlook, Tax Preparation, Program Management
Education
St. Lawrence University 2003 — 2007
Bachelor of Science (B.S.), Combined Environmental Studies and Biology
Eliassen Group March 2015 - Present
Eliassen Group December 2013 - March 2015
Signature Consultants May 2013 - December 2013
Signature Consultants June 2010 - May 2013
Agero, Inc. January 2009 - May 2010
Enterprise Rent-A-Car April 2007 - December 2008
Enterprise Rent-A-Car August 2003 - October 2006
Skills
Recruiting, Account Management, Management, SAP, Team Leadership, Team Management, Leadership, Talent Acquisition, Training, Business Process..., New Business Development, Program Management, Leadership Development, Business Intelligence, Mentoring Of Staff, Process Improvement, Corporate Recruiting, Hiring Employees, Sales Hiring, Mentoring, Hiring Practices, LinkedIn Recruiter
Education
State University of New York at Oswego 1999 — 2003
Bachelors of Arts, Public Relations
Amsterdam High School 1995 — 1999
TE Connectivity May 2014 - Present
Choco D'or September 2011 - April 2013
Agero, Inc. February 2010 - August 2010
Penn State University January 2006 - December 2008
Penn State University January 2007 - August 2008
Skills
Team Leadership, Project Management, Microsoft Office, Engineering, C++, Business Development, Management, Negotiation, MS Project, Project Planning, Strategy, Supply Chain Management, Strategic Planning, Change Management, Analysis, Program Management, Organizational..., Leadership, Research, Team Building
Education
Northeastern University 2009 — 2011
Master of Science (M.S.), Engineering Management, GPA 3.96
Penn State University 2005 — 2009
Bachelor's degree, Mechanical Engineering, GPA 3.76
Agero, Inc. May 2012 - Present
TriaSys technologies Corporation June 2010 - September 2010
Skills
Agile Methodologies, C, Mobile Applications, Testing, C++, Software Development, Software Engineering, Programming
Education
Northeastern University 2013 — 2015
M.S. in Computer Science
UMass Lowell 2008 — 2012
Bachelor of Science in Electrical Engineering
UTC Aerospace Systems September 2013 - Present
Agero, Inc. May 2013 - September 2013
Prism Technology Search November 2012 - February 2013
UTC Aerospace Systems March 2012 - October 2012
New Recruiting Solutions October 2011 - March 2012
Credentials Title and Escrow LLC. September 2011 - October 2011
Children's Hospital Boston November 2008 - September 2011
Korbel Partners, Inc. August 2008 - November 2008
Check Point Central Asia LLP May 2005 - July 2007
Check Point Central Asia LLP May 2003 - May 2005
Skills
Technical Recruiting, Sourcing, Interviewing, Negotiation, Applicant Tracking..., Monster, Sourcing & Procurement, Aerospace, Aeropace/ Defense, Microsoft Office, Defense Industry, Talent Acquisition, staffing, Human Resources, Avature, LinkedIn, OFCCP, College Recruiting, University Relations, University Recruitment, Defense, DoD, Internet Recruiting, Talent Management, Global Recruiting, Interviews, Defence, Recruiting, Dice.com, Social Recruiting, Cold Calling, Staffing Services, International..., Boolean Searching, People Skills, bullhorn, Temporary Placement, Benefits Negotiation, Training, Networking, Strategic Sourcing, Leadership, Information Technology, Management, Employee Benefits, Contract Recruitment, Temporary Staffing, Executive Search, Employer Branding, Screening Resumes
Education
Lasell College 2015 — 2017
Master's of Science, Human Resources Management
The Salter School-Malden Campus 2010 — 2011
Certificate, Paralegal
Kazakh University of Economics, Almaty/Kazakhstan
Bs, Economics
Fujitsu May 2013 - Present
Agero, Inc. August 2012 - May 2013
Cardtronics March 2012 - June 2012
USFI September 2010 - February 2012
Hewlett-Packard November 2006 - February 2009
Zix Corporation October 2005 - June 2006
Verizon May 2005 - September 2005
Skills
Business Analysis, Web Development, Visio, E-commerce, Technical Writing, SQL, XML, SharePoint, Business Process, Integration, Project Planning, SDLC, Software Development, Agile Methodologies, Business Requirements, Requirements Analysis, IT Strategy, Networking, Requirements Gathering, Microsoft SQL Server, Software Documentation, Business Intelligence, C#
Education
Oklahoma State University
BSIE, Industrial Engineering and Management
River Metals Recycling June 2015 - Present
Schneider Electric January 2015 - Present
The David J. Joseph Co. March 2013 - Present
RWI Transportation LLC January 2013 - March 2013
Agero, Inc. July 2007 - June 2011
Brighton Center November 2002 - July 2005
Skills
Autonomous, Multi Tasking, Close Attention to..., Dependable Team Player, Organization, Flexible to Change, Communication, Documentations, Employee Training, Mentoring
Education
Northern Kentucky University 2002 — 2004
Associate's degree, Mental and Social Health Services and Allied Professions
Agero, Inc. July 2012 - Present
McDonald's Corporation May 2011 - July 2012
McDonald's Corporation September 2010 - May 2011
TG Missouri March 2004 - June 2010
Kawasaki Motors and Manufacturing April 1995 - January 1999
Skills
Production of parts, Assembly of parts, Detecting defects in..., Knowledge of precision..., Computer literate, Excellent interpersonal..., Supervisory experience, Shipping experience, Dependable Team Player, Adaptability to new job..., Cashiering, Supervisory Experience
Education
Pima Community College 2010 — 2010
Certificate of Completion, CNA
Lee College 1990 — 1991
Certificates of Completion, Millwright I and II and Millwright/Machinist Blueprint Reading
Agero, Inc. June 2008 - Present
Boston Through My Eyes 2009 - Present
Agero, Inc. June 2005 - June 2008
Agero, Inc. June 2003 - June 2005
RCN April 2003 - June 2005
Skills
Salesforce.com, Customer Experience, Direct Marketing, Marketing, Workforce Management, Marketing Strategy, Lead Generation, CRM, New Business Development, Advertising, Team Building, Team Leadership, Strategic Planning, Account Management, Call Centers, Cold Calling, Strategy
Education
Purdue University 1994 — 1999
Bachelor of Arts (B.A.), Advertising
Intuit December 2014 - Present
Agero, Inc. September 2014 - November 2014
Agero, Inc. April 2014 - September 2014
Agero, Inc. July 2012 - April 2014
Clay Nicolau Designs January 2010 - January 2014
Agero, Inc. June 2011 - July 2012
A+ Afterschool Program 2009 - 2011
Outdoor Design Co. 2006 - 2010
Skills
Product Management, Product Development, Project Management, Strategy, Mobile Technology, QuickBase, Business Development, Gamification, Sales Process, Web Design, Graphic Design, SEO, Agile Methodologies
Education
Plymouth State University 2008 — 2012
BS, Business Administration
Sky Zone Franchise Group September 2014 - Present
Gold's Gym April 2011 - September 2014
Agero, Inc. November 2009 - May 2011
Custom Built Personal Training July 2008 - November 2009
Special Olympics Massachusetts January 2008 - March 2008
Salem State University October 2004 - February 2007
Skills
Customer Service, Management, Fitness, Sales, Social Media, Sports, Personal Training, Recruiting, Human Resources, Fitness Training, Payroll, Hiring Employees, Inventory Management, Salesforce.com, Insurance, Employee Training, Public Speaking, Facilities Management, Computer Proficiency, Writing, Operations Management, Money Management, Fitness Instruction, Health Promotion, Hiring Personnel, Training, Marketing, Customer Retention, Leadership, Time Management, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Event Planning, Event Management, Customer Satisfaction, Social Networking, Team Building
Education
Salem State College 2003 — 2007
Bachelor of Science, Sports Management
Salem State College 2003 — 2007
Minor, Business Administration
General Dentistry 4 Kids June 2010 - Present
General Denistry 4 Kids 2010 - 2012
Agero, Inc. April 2006 - November 2009
Education
Pima Medical Institute-Tucson 2010 — 2011
Certification, Dental Assisting/Assistant
Agero, Inc. July 2011 - Present
Cross Country Automotive Services October 2010 - Present
Skills
Telematics, Product Planning
Education
Merrimack College 2005 — 2009
Bachelor, Marketing
Merrimack College 2005 — 2009
Bachelor, Marketing
Agero, Inc. April 2000 - Present
Volvo Car Corporation April 1997 - April 2000
Titan Tool March 1990 - April 1997
Skills
Team Building, Account Management, Management, Customer Satisfaction, Process Improvement, Customer Service, Sales Management, Customer Retention, Marketing, Product Marketing, B2B, Pricing
Education
Johnson and Wales University 1984 — 1988
Bachelor's degree, Business Administration and Management, General
Anthem, Inc. November 2014 - Present
Anthem, Inc. December 2013 - November 2014
Agero, Inc. March 2012 - December 2013
Skills
Data Analysis, Analysis, Project Management, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Access, Time Management, SQL, SAS, Teradata, Microsoft SQL Server, SQL Server Management..., SPSS, SSRS, SSIS, Cognos, Strategic Planning, Business Strategy, Customer Service, Market Research, Management, Brio Explorer, Maple, R, Matlab, HTML
Education
Northeastern University 2007 — 2012
Bachelor of Science (B.S.), Mathematics
Northeastern University 2007 — 2012
Bachelor of Science (B.S.), Political Science
University of Rochester January 2015 - Present
Self January 2014 - January 2015
Baden Street Attain Lab August 2013 - December 2013
Agero, Inc. October 2012 - May 2013
Skills
Microsoft SQL Server, C#, ASP.NET, JavaScript, .NET, Entity Framework, VBA/Excel, HTML, PHP, Web Development, Networking
Education
State University of New York College at Brockport 2007 — 2011
Bachelor of Science, Computer Science
Spencerport High School 2004 — 2007
High School, Mathematics and Computer Science
Clean Harbors May 2012 - Present
Diaspark Inc January 2006 - Present
Clean Harbors August 2006 - May 2012
Agero, Inc. February 2006 - June 2006
Microsoft January 2005 - January 2006
Wipro Technologies November 2004 - January 2006
Hugh Solutions November 2002 - January 2004
R Systems 2004 - 2004
Artin Systems August 2000 - November 2002
Skills
ASP.NET, C#, .NET, VB.NET, Web Services, Server Architecture, Application Development, SQL Server, HTML, Web Development, JavaScript, CSS, jQuery, Databases, Requirements Analysis, Web Applications, Hazardous Waste..., XML, Web Design, AJAX, ADO.NET, WCF, Silverlight, LINQ, SQL, Visual Basic, ASP, VSS, SQL Server 2000-2008, Microsoft SQL Server, Software Development, TFS, Agile Methodologies, T-SQL, Scrum, SSRS, WPF, Database Design, Entity Framework, SSIS, IIS, Design Patterns, SOA, ASP.NET AJAX, SOAP, Microsoft Technologies, Visual Studio, Test Driven Development, Crystal Reports, UML
Education
Maharshi Dayanand University 2004 — 2006
MSc
Osmania University 1998 — 2000
MISCA
Osmania University 1994 — 1997
BA
Hannibal collector May 2014 - Present
Kenneth, Eisen & Associates October 2013 - April 2014
Allied International Credit December 2012 - October 2013
Burton Lippman Law Group, P.C. December 2010 - October 2012
Greenspan & Douglas August 2008 - February 2009
Hameroff/Lavinsky Law Firm January 2007 - June 2008
Stuart Allan & Associates, Inc. February 2004 - December 2006
Agero, Inc. January 2003 - February 2004
Surety Acceptance Corporation January 1999 - January 2003
TermNet of the Mid West Inc. March 1995 - December 1999
Skills
Commercial Litigation, Litigation, Skip Tracing, Bankruptcy, Courts, Legal Assistance, Debt Settlement, Legal Writing, Creditors' Rights, Legal Research, Civil Litigation, Fraud, Insurance, Arbitration, Mediation, Customer Service, Risk Management, Negotiation, Team Building
Education
Pima Community College 2011 — 2015
AAS, Culinary Arts
Agero, Inc. September 2013 - Present
RBS Citizens NA April 2010 - September 2013
Zero Point Risk Research LLC April 2009 - April 2010
American Student Assistance April 2003 - January 2009
DST International, Boston, MA August 2002 - April 2003
State Street Bank and Trust Co, North Quincy, MA June 1992 - July 2002
Skills
GLBA, Active Directory, Change Management, SSO, NetIQ, Access Control, ACL, SMS, DLP, Risk Assessment, Microsoft SQL Server, Information Technology, Agile Methodologies, Software Documentation, Integration, ISO 27001, Penetration Testing, Visio, Computer Security, Application Security, Unix, Databases, Security Architecture..., Security Awareness, Software Development
Education
College of Electronic Devices Kiev, Ukraine
Bachelor Degree in Computer Science, Electronics/Microelectronics/Physics/Math/Automation
Northeastern University
Computer Systems Specialist Certificate
American Airlines May 2015 - Present
Go Agile LLC. August 2013 - Present
AIM Consulting Group February 2015 - April 2015
AT&T May 2014 - February 2015
Southwest Airlines August 2013 - May 2014
AT&T February 2013 - July 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2012 - February 2013
Agero, Inc. August 2012 - November 2012
MedAssets July 2011 - May 2012
Healthcare Payment Specialists December 2010 - June 2011
Skills
Six Sigma, Healthcare, OCR, Process Improvement, Change Management, Project Management, Strategic Planning, Business Analysis, Healthcare Information..., Visio, Program Management, Vendor Management, PMP, SDLC, Contract Negotiation, Cross-functional Team..., Business Process..., Software Documentation, Operations Management, Business Process, Leadership, Integration, Business Intelligence, MS Project, CRM, Management, Team Building, Training, Software Development, Troubleshooting, Information Technology, Databases, Networking, Requirements Analysis, Agile Project Management, Agile Methodologies, E-commerce, Analysis, IT Management, SharePoint, Team Leadership, Budgets, IT Strategy, Project Portfolio..., Executive Management, Software Project..., Requirements Gathering, HIPAA, Disaster Recovery, Consulting
Education
St. Mary's University 1987 — 1989
Master of Business Administration (M.B.A.), Finance
St. Mary's University 1984 — 1986
Master’s Degree, Computer Information Systems
St. Mary's University 1981 — 1983
Bachelor’s Degree, Business Administration - International Business
Martin High School 1974 — 1975
High School
St Joseph Academy 1968 — 1973
High School Degree, .
Dunkin' Brands February 2014 - Present
Johnson & Wales University October 2009 - Present
Agero, Inc. November 2012 - February 2014
The Pulse Network January 2011 - November 2012
Covidien 2009 - 2011
LoJack Corporation 2008 - 2010
Gillette Stadium October 2006 - December 2009
MBTA Police Department May 2008 - August 2008
Skills
Microsoft Office, Social Media Marketing, Customer Service, Social Media, PowerPoint, Marketing, Marketing Communications, Public Speaking, Strategic Planning, Marketing Strategy, Account Management, Team Leadership, Event Planning, Sales, Team Building, SharePoint, Microsoft Excel, Time Management, Teamwork, Fundraising, Training, Leadership Development, Event Management, Recruiting, Project Management, HTML, Outlook, Social Networking, Salesforce.com, Public Relations, Facebook, Email Marketing, Microsoft Word, Customer Satisfaction, Strategy, Adobe Creative Suite, Lead Generation, Trade Shows, Corporate Events, Management, Leadership, Customer Retention, Volunteer Management, Critical Thinking, Online Marketing
Education
Johnson and Wales University 2004 — 2008
Bachelors, Criminal Justice
Agero, Inc. January 2012 - Present
Highlands County Democratic Party January 1950 - Present
Florida Hospital January 1900 - January 1900
city of sebring, florida January 1900 - January 1900
Highlands County School District January 1900 - January 1900
Highlands Regional Medical Center January 1900 - January 1900
Highlands County January 1900 - 1900
Skills
Public Speaking, Social Media, Public Relations, Event Planning, Fundraising
Education
South Florida Community College 2011 — 2011
phd, hard knocks
Warner University 1900 — 1900
..., ...
Atlantic Group June 2008 - Present
Agero, Inc. March 2014 - August 2015
ACI Worldwide January 2013 - May 2013
ACI Worldwide January 2012 - December 2012
ACI Worldwide January 2009 - January 2012
Intuit May 2006 - June 2008
Intuit December 2004 - May 2006
Intuit April 2001 - December 2004
Tax & Accounting Software Corp April 2000 - April 2001
Taasc 1993 - 2000
Skills
Process Improvement, Cross-functional Team..., Change Management, Customer Experience, Vendor Management, Program Management, Strategic Planning, Leadership Development, Customer Satisfaction, Operations Management, Call Center, Business Development, Quality Assurance, P&L Management, Organizational..., Technical Support, Team Leadership, Business Process..., Coaching, Executive Management, Continuous Improvement, Contact Center..., Global Operations, Call Centers, Outsourcing, Mergers & Acquisitions, Enterprise Software, Training, Professional Services, Project Management, Cloud Computing, Business Analysis, CRM, SaaS, BPO, Customer Loyalty..., Net Promoter Score, Customer Insight, Customer Surveys, Customer Service..., Customer Service..., Order Management, Global Management, P&L Responsibilities, Employee Engagement, Employee Relations, Strategic Financial..., Cost Management, Customer Support
Education
Oklahoma State University 1997 — 2001
MBA, Strategy & E-Business
Oral Roberts University 1989 — 1993
BS, Accounting
Catalyst, a WPP Agency April 2015 - Present
Catalyst, A WPP Agency August 2013 - March 2015
Catalyst Online November 2012 - August 2013
Agero, Inc. March 2012 - November 2012
State Street Alternative Investment Solutions September 2009 - October 2011
Ballottti Learning Center September 2006 - May 2009
Skills
Marin Software, Google Adwords, Yahoo Search, Google Analytics, Financial Analysis, Analysis, Finance, Paid Search Strategy, PPC, Marketing Strategy, Integrated Marketing, Analytics, SEM, Competitive Analysis, Market Research, Online Advertising, Digital Marketing, Social Media Marketing
Education
University of Leicester
Master of Business Administration (MBA), Marketing
Suffolk University - Sawyer Business School 2005 — 2009
BSBA, Acounting, German
Ivie January 2014 - Present
Agero, Inc. January 2012 - February 2013
Agero, Inc. June 2002 - January 2012
ATX Group May 2000 - June 2002
ATX Group August 1999 - May 2000
Bayer AG, Germany January 1991 - July 1994
Skills
Digital Marketing, Product Marketing, Cross-functional Team..., Product Management, CRM, Marketing Management, Financial Analysis, Marketing Strategy, Direct Marketing, Financial Metrics, Strategic Financial..., Market Analysis, Business Development, Marketing, Integrated Marketing, Competitive Analysis, B2B, Business Strategy, Strategic Planning, Account Management, Leadership, Market Research, Marketing Communications, Segmentation, Market Planning, Team Leadership, Vendor Management, Email Marketing, Marketing Research, P&L Management, Business Planning, Sales
Education
Texas Christian University - M.J. Neeley School of Business 1994 — 1997
MBA
IHK Koeln - Germany 1987 — 1990
Bachelor of Business Administration (BBA), Finance & Marketing Management
Pragmatic Marketing Inc.
Pragmatic Marketing Certification
Hogan Center for Performance Excellence
Project Management Certification
Southern Methodist University - Cox School of Business 2003 — 2004
Graduate Finance Certification, Graduate Finance Certification
Bayco Products August 2013 - Present
Wasp Barcode Technologies April 2012 - August 2013
Ecolab Food Safety Specialties April 2011 - April 2012
Agero, Inc. March 2010 - March 2011
Agero, Inc. July 2008 - March 2010
Agero, Inc. October 2007 - July 2008
Ford Motor Company July 2007 - October 2007
General Motors - OnStar June 2004 - July 2007
GMAC Financial Services August 2000 - July 2004
Skills
Direct Marketing, Marketing Strategy, Product Marketing, Internal Audit, Product Development, Automotive, Contract Negotiation, Marketing Communications, Marketing Management, Digital Marketing, Email Marketing, Barcode, Barcode Technology, Channel Partners, Customer Service, Product Management, Channel Account..., Online Marketing, Change Management, Competitive Analysis, Sales, CRM, B2B, Marketing, Advertising, Multi-channel Marketing, Direct Mail, Customer Acquisition, B2B Marketing, Brand Management, Customer Satisfaction, Brand Development, Market Planning, Account Management, Management, Business Development, Vendor Management, Customer Retention, Lead Generation, Strategic Planning, Cross-functional Team..., Forecasting, Budgets, Salesforce.com, Sales Presentations, Direct Sales, Product Launch, Strategic Partnerships, Sales Operations, Strategy
Education
Northwood University 2001 — 2003
MBA
Michigan State University 1996 — 2000
BA
CLNS Radio April 2014 - Present
Agero, Inc. September 2012 - Present
John Hancock Life Insurance Company (U.S.A.) November 2011 - June 2012
Communicators International, Inc. November 2010 - May 2011
Maine Hockey Journal October 2010 - May 2011
Susquehanna University October 2007 - May 2010
Crusader, Susquehanna University August 2007 - May 2010
The Daily Item September 2009 - December 2009
Skills
QuarkXPress, Editing, InDesign, Copy Editing, Public Relations, Marketing, Web Content Management, Storytelling, Newspapers, Press Releases, Social Networking, Public Speaking, Social Media, Facebook, Writing, Microsoft Office, Event Planning, PowerPoint, Social Media Marketing, Leadership, Microsoft Excel, Microsoft Word, Blogging, Newsletters, Media Relations, Customer Service, Event Management, Research, AP Style, Advertising, Copywriting, Breaking News
Education
Susquehanna University 2006 — 2010
Bachelor of Arts, Communications/Journalism
Seven/Seventy-Nine July 2014 - Present
Agero, Inc. February 2011 - August 2014
Enterprise Rent-A-Car February 2003 - February 2011
Skills
Sales, Management, Sales Management, Sales Operations, Account Management, Sales Presentations, Operations Management, Project Management, Team Management, Purchasing, Purchasing Negotiation, Data Analysis, Salesforce.com, Time Management, Procurement, Cost Control, Cost Reduction, Trend Forecasting, Client Services, Client Presentation, Client Development, New Business Development, Video Production, Customer Satisfaction, Marketing Strategy, Strategic Planning, Team Building, Customer Service, Leadership
Education
University of Cincinnati 1997 — 2001
Bachelors of Business Administration, Marketing with German Minor
Johannes Kepler Universität Linz 2000 — 2000
International Studies, Business Administration and German
Chang Mai University, Thailand 2001 — 2001
International Business
Agero, Inc. March 2014 - Present
Agero, Inc. September 2011 - Present
Skills
Communication, Computers, Troubleshooting, Multi Tasking
Education
Merrimack College 2005 — 2009
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Malden Catholic HighSchool 2001 — 2005
HighSchool Diploma
VMware June 2015 - Present
Think Tank Team - Samsung Research America September 2014 - February 2015
Agero, Inc. March 2014 - August 2014
Eastern Mountain Sports February 2012 - May 2012
Kimberly-Clark September 2010 - December 2010
Skills
Industrial Design, Illustrator, Adobe Creative Suite, InDesign, Concept Design, Graphic Design, Sketching, Logo Design, Branding & Identity, Photoshop, Web Design, User Experience, Drawing, Microsoft Office, Mac, Model Making, Wireframes, User Interface, Interior Design, CAD, Sewing, Product Design, Interaction Design, Information Architecture
Education
Rhode Island School of Design 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Industrial and Product Design
Massachusetts Institute of Technology
Product Development Project
Yonsei University
Summer Education Program
Sirius XM Connected Vehicle Services November 2013 - Present
Agero, Inc. November 2009 - November 2013
ATX Group June 2003 - December 2009
ATX Group January 2001 - June 2003
PACCAR March 1998 - December 2000
PACCAR November 1996 - March 1998
Ford Motor Company June 1995 - November 1996
Ford Motor Company June 1993 - June 1995
Ford Motor Company July 1991 - June 1993
Ford Motor Company June 1989 - June 1991
Skills
Telematics, Product Management, Product Planning, Cross-functional Team..., Program Management, Software Development, Vehicles, Analysis, Integration, Telecommunications, Testing, Process Improvement, Wireless, Automotive, SaaS, Software Project..., Mobile Devices, Electronics, Engineering, System Architecture
Education
Lamar University 1982 — 1987
Bachelors, Electrical Engineering
Agero, Inc. 2009 - Present
Agero, Inc. 2005 - 2008
Agero, Inc. 2002 - 2005
Agero, Inc. 2001 - 2003
PMC-Zenith June 1999 - May 2001
ZSL, India 1996 - 1999
Skills
SDLC, Agile Methodologies, C#, Oracle, Databases, Software Development, .NET, SAS, Application Lifecycle..., Process Improvement, Microsoft SQL Server, Continuous Integration
Education
Madurai Kamaraj University 1992 — 1995
Master of Computer Applications (M.C.A.), Computer Science
APAC 1989 — 1992
Bachelor's degree, Physics
Agero, Inc. September 1999 - Present
Skills
Instructor-led Training, Call Center, Coaching
Education
Prairie View A&M University 1996 — 1998
Bachelor of Science (B.S.), Psychology
Tarrant County College 1994 — 1996
Associate of Arts (A.A.)
Sabre Airline Solutions March 2013 - Present
Sabre Holdings October 2010 - February 2013
Sabre Holdings October 2009 - November 2010
Amazon.com (Zappos) August 2009 - October 2009
Primus Global 2003 - October 2009
Agero, Inc. April 2008 - August 2009
Cadbury Schweppes October 2007 - April 2008
Sabre 2005 - 2007
Verizon 2003 - 2005
Southern Illinois University 2001 - 2003
Skills
JMS, SOA, Agile Methodologies, Maven, Spring, Web Services, Java Enterprise Edition, Java, Weblogic, UML, Business Process Design, Hibernate, Tomcat, Design Patterns, EAI, JBoss Application Server, Enterprise Architecture, Software Development, ESB, JDBC, XSLT, Groovy, JPA, XML, WebSphere MQ, Integration, Spring Framework, REST, EJB, SDLC, JavaScript, Distributed Systems
Education
Southern Illinois University, Edwardsville 2000 — 2002
MS
University of Madras 1996 — 2000
BE
DTEA school 1990 — 1996
High School
Sica school
Middle School
Malcolm Gold Consulting, LLC April 2013 - Present
BMC Software April 2014 - July 2014
The National Archives November 2013 - April 2014
Windward IT Solutions June 2013 - August 2013
RightStar Systems March 2013 - June 2013
Agero, Inc. November 2012 - March 2013
SAIC July 2012 - November 2012
U.S. Coast Guard October 2009 - May 2012
U.S. Coast Guard May 2009 - October 2009
U.S. Coast Guard June 2007 - May 2009
Skills
Account Management, Change Management, Incident Management, System Administration, Systems Engineering, IT Project & Program..., ITIL Process..., SharePoint, Program Management, ITIL, Telecommunications, Analysis, BMC Remedy, Budgets, IT Service Management, Project Planning, Configuration Management, Servers, Testing, Business Process, Integration, Technical Support, Management, Technical Writing, Disaster Recovery, Help Desk Support, ITIL Certified, System Deployment, Problem Management, Training, IT Management, Security Clearance, Service Desk, SDLC, Microsoft SQL Server, Process Improvement, Software Development, Requirements Analysis, Troubleshooting, Windows Server, Software Documentation, Information Technology, Software Installation, Team Leadership, Project Management, IT Operations, ITIL v3 Foundations..., IT Strategy, Systems Analysis, Military
Education
Walden University 2014 — 2016
Master of Business Administration (MBA)
Lincoln University 2003 — 2006
Bachelor of Science (B.S.), Computer Science
SBDC Growth Accelerator
Circle September 2015 - Present
Agero, Inc. October 2014 - September 2015
Agero, Inc. July 2012 - October 2014
Franklin Sports Inc February 2010 - July 2012
On The Water Magazine December 2008 - January 2009
Skills
Graphic Design, Packaging, Adobe Creative Suite, Illustrator, Photoshop, QuarkXPress, InDesign, Adobe Acrobat, Logos, Layout, Logo Design, Catalogs, Illustration, Web Design, Graphics, Typography, Mac, User Interface Design
Education
Roger Williams University 2005 — 2009
Bachelors, Graphic Design
housewife 2011 - Present
USXpress September 2014 - September 2015
Agero, Inc. September 2013 - July 2014
Agero, Inc. December 2012 - September 2013
353d SOSS US Airforce October 2010 - May 2011
DMWR Financial Management September 2005 - May 2007
TrailBlazer Health Ent January 2004 - March 2005
Skills
Military, Security Clearance, Microsoft Office, Military Operations, DoD, Team Leadership, Customer Service, Program Management, Military Experience, Command, Strategic Planning, Microsoft Excel, Army, Team Building, Project Management, Government, Operational Planning, Leadership, Public Speaking, Microsoft Word, Training, Budgets, Management, Coaching, Editing
Education
Miller motte technical college 2014 — 2014
Certificate, Cdl
Saint Leo University 2005 — 2010
B.A, Criminal Justice
Fredonia Sr High School 1989 — 1992
High school Diploma, General Education
Agero, Inc. September 2010 - November 2014
Agero, Inc. June 2009 - September 2010
ASEAJI Engineering January 2004 - June 2009
Skills
Workforce Planning, Workforce Management, Demand Forecasting, Access, Customer Service, Customer Satisfaction, Collaborative Problem..., Microsoft Excel, Avaya Technologies, IEX Total View, Impact 360, Microsoft Office, Call Centers, CRM, Cross-functional Team..., Customer Experience, Leadership, Team Building, Vendor Management, Team Leadership
Education
Pima Community College 2004 — 2007
Registered Nursing/Registered Nurse
QuakeWrap, Inc. October 2014 - Present
QuakeWrap, Inc. June 2013 - October 2014
APAC Customer Services May 2012 - November 2012
Agero, Inc. July 2001 - December 2011
ORC International November 2000 - April 2001
Fry's Food and Drug November 1998 - November 2000
Skills
Independent Thinking, Critical Thinking, Creativity Skills, Organization Skills, Graphic Design, Adobe Creative Suite, Microsoft Word, Social Media, Social Networking, Communication, Writing, Social Media Blogging, Creative Writing, Facebook Marketing, Social Media Marketing, Marketing Research, Marketing Strategy, Marketing Budget..., Advertising, Copywriting, Visual Communication, Logo Design, Photoshop, Illustrator, InDesign, Spreadsheets, Microsoft Excel, PowerPoint, Digital Photography, Video Production, Video Editing, Audio Engineering, Instagram, Twitter, Google+
Education
Pima Community College 1999 — 2009
Associate of Applied Science, Digital Arts, Design
Cornerstone OnDemand October 2014 - Present
Cornerstone OnDemand January 2014 - September 2014
Cornerstone OnDemand February 2013 - January 2014
OnSource Online December 2011 - February 2013
Agero, Inc. April 2010 - November 2011
Agero, Inc. August 2008 - April 2010
Enterprise Holdings Inc. July 2006 - August 2008
Skills
SaaS, Account Management, Salesforce.com, Product Management, Cross-functional Team..., New Business Development, Sales Management, Sales, Process Improvement, Team Building, Presenting Solutions, PaaS, Cold Calling, Sales Process, CRM, Program Management, Sales Prospecting, Software Solution Sales, Product Development, Performance Management, Strategy, Enterprise Software, Service Delivery, Customer Experience, Business Requirements
Education
Penn State University 2002 — 2006
BS, Economics
Boston College High School 1998 — 2002
ZeroChaos February 2014 - Present
ZeroChaos April 2013 - February 2014
Agero, Inc. June 2011 - April 2013
T-Mobile June 2009 - February 2011
Sprint September 2004 - April 2009
Skills
Applicant Tracking..., Technical Recruiting, Recruiting, Talent Acquisition, Staffing Services, Sourcing, Contract Recruitment, Temporary Staffing, Temporary Placement, Internet Recruiting, Executive Search, Human Resources, Onboarding, Talent Management, Interviews, Technical Support, Customer Service, Experienced Trainer, Employee Relations, Screening Resumes
Education
Richland Community College
Authentia Software, Inc. October 2003 - Present
Fresenius Medical Care December 2014 - July 2015
PTC October 2013 - September 2014
Aria Solutions November 2012 - September 2013
Agero, Inc. May 2012 - July 2013
Cisco Systems August 2011 - April 2012
Covidien March 2011 - August 2011
Spyrel Inc February 2009 - February 2011
Philips Medical Systems April 2008 - January 2009
Nuance Communications December 2007 - March 2008
Skills
Salesforce.com, SaaS, Cloud Computing, Agile Project Management, Software Project..., Program Management, Vendor Management, Sales Force..., Contact Center Design, Telematics, Regulatory Requirements, fda, RUP, Business Process..., Business Development, CRM, Business Strategy, Product Management, Professional Services, Enterprise Software, Integration, Leadership, PMO, Scrum, Project Management, Management, Entrepreneurship, Consulting, Marketing, Strategic Partnerships, Governance, Quality Assurance, Sales Effectiveness
Education
Syracuse University 1980 — 1982
BA, Liberal Arts / Philosophy, 4.0
State University of New York at Buffalo 1982 — 1984
4.0
Sirius XM Radio Inc. January 2014 - Present
Agero, Inc. January 2011 - January 2014
ATX Group January 2007 - January 2011
Avaya 1998 - 2007
Skills
Java Enterprise Edition, SOA, JBoss Application Server, Object Oriented Design, Enterprise Architecture, J2EE Application..., MySQL, Web Services, System Architecture, Red Hat Linux, Linux System..., Bash, JavaScript, Project Management, CentOS, Python, SaaS, Oracle SQL, Problem Solving, Voice User Interface..., Slackware, Clojure, Software Development, Linux, Unix, Java, Databases, Graylog, EJB, struts, Telecommunications, Telematics, Agile & Waterfall..., Scrum
Education
San Francisco State University
Computer Science
University of San Francisco
Computer Science
Time Warner Cable March 2012 - Present
Agero, Inc. 2000 - March 2012
bcgi 1997 - 2000
FedEx 1984 - 1997
Skills
Employee Relations, Instructor-led Training, Training Needs Analysis, Training Delivery, Training, New Hire Orientations, Employee Training, Team Leadership, Employee Engagement, Team Building
Education
University of Massachusetts Lowell 1990 — 1994
Bachelor of Arts (BA), English Language and Literature, General, 3.8
Middlesex Community College 1987 — 1990
Associate in Arts in Liberal Arts and Sciences, Writing with a Psycology Minor, 4.0
Autodesk June 2015 - Present
PTC January 2006 - April 2015
Agero, Inc. 2004 - 2006
GE August 1999 - December 2003
Skills
Six Sigma, PMI, PMP, Strategic Consulting, New Business Development, Program Management, Project Portfolio..., Services Sales, Client Services, Business Integration, Global Business..., Business Development, Professional Services, Sales, Leadership, SDLC, Management, Project Management, Integration, Cross-functional Team..., Product Management, Enterprise Software, Business Analysis, Consulting, Process Improvement, Aquisition, Product Lifecycle...
Education
Syracuse University 1995 — 1999
BS, BA, IST, MFL
Proctor Academy 1991 — 1995
HS, HS Diploma
Brookwood School 1986 — 1990
Boston Public Schools August 2015 - Present
Boston Public Schools September 2013 - August 2015
YMCA of Greater Boston September 2012 - August 2013
Boston Public Schools September 2012 - June 2013
Agero, Inc. October 2011 - August 2012
Travel Traders LLC February 2010 - September 2011
Skills
Microsoft Office, PowerPoint, Research, Microsoft Word, Public Speaking, Microsoft Excel, Teaching, English, Customer Service, Social Media, Teamwork, Photoshop, Lesson Planning, Nonprofits
Education
Northeastern University 2011 — 2013
Master of Arts in Teaching (M.A.), Elementary Education and Teaching, Special Education
University of Massachusetts at Dartmouth N 2006 — 2010
Bachelor of Arts (B.A.), Political Science
Agero, Inc. April 2015 - Present
Agero, Inc. September 2013 - April 2015
Agero, Inc. February 2013 - September 2013
Agero, Inc. June 2012 - February 2013
Wakefield Cooperative Bank January 2006 - September 2012
Agero, Inc. January 2012 - June 2012
Agero, Inc. May 2011 - January 2012
Southern New Hampshire University--New Paradigm Design September 2010 - May 2011
Esterline Communication Systems -- Racal Acoustics Ltd. September 2009 - April 2010
Skills
Project Management, Teamwork, Team Leadership, MS Project, Microsoft Excel, PowerPoint, Problem Solving, Internal Communications, Critical Thinking, Microsoft Project, Mobile Product..., Agile Project Management, Agile & Waterfall..., Training, Process Improvement
Education
Northeastern University 2011 — 2012
Master of Science, Project Management
Southern New Hampshire University 2008 — 2011
Bachelor of Science (B.S.), Business Administration
Raven's Thorn Designs February 2014 - Present
Agero, Inc. August 2003 - February 2014
Pugh Well Drilling January 1983 - October 2004
Lake Placid Tax Office March 1998 - June 2004
Skills
Business Managment,..., Invoicing, Customer Satisfaction, Customer Retention, Customer Service, Automotive, Call Centers, Team Building, Team Leadership, Sales, Management, Process Improvement, Strategic Planning, Microsoft Excel, Employee Relations, Training, Microsoft Office, Access, Marketing, Outlook
Education
Kellogg Community College 1979 — 1981
Associate's degree, Business/Commerce, General
Marshall High School 1975 — 1979
Diploma, English Major with minor in Business
Dancer's Image August 2014 - Present
Agero, Inc. June 2014 - August 2014
Homes For Families September 2012 - May 2013
Best Buddies January 2012 - May 2012
Girlsummer Day Camp 2005 - 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Teamwork, Team Leadership
Education
Lasell College 2009 — 2013
Bachelor of Science (B.S.), Psychology
Agero, Inc. September 2012 - Present
Interface People, LP 2010 - October 2012
Interface People, LP August 2010 - August 2012
PrecisionCare Software 2003 - 2010
NYC Department Of Environmental Protection July 2002 - August 2003
Skills
Databases, Microsoft SQL Server, SQL, T-SQL, SSIS, Data Warehousing, SSRS, Integration, Database Design, Software Engineering, Crystal Reports, .NET, Access, VB.NET, IPeople Quest, IPeople Echo, Testing, Analysis, IIS, C#, SQL Tuning, XML, Web Services, Agile Methodologies, SQL Server 2008R2, Meditech (IP Table..., HL7, Performance Tuning, Troubleshooting, Business Analysis, ASP.NET, Visio, VBScript, SDLC, SQL Replication, SQL DBA, SQL Server, Stored Procedures, Quest vWorkspace, IP, Sybase, Oracle, Aqua Data Studio, JAMS (JOB ACCESS &..., IBM Cognos, Firebird Database, MySQL Workbench
Education
Marist College 1998 — 2002
BS, CIS
Agero, Inc. May 2010 - Present
Cross Country Automotive 2005 - August 2010
Monster July 2003 - April 2005
Monster.com January 2002 - July 2003
Monster.com December 2000 - January 2002
Skills
Custom Software, Enterprise Architecture, CRM, Product Management, Enterprise Software, Cloud Computing, E-commerce, SaaS, Agile Methodologies, Cross-functional Team..., .NET, Vendor Management, Microsoft CRM, Business Process, Integration, Analytics, Strategy, Software Project..., Project Management, Professional Services, Business Analysis, Strategic Planning, Business Intelligence, Leadership, Analysis, SDLC, IT Strategy, Management, Process Improvement, Go-to-market Strategy, Program Management, Information Technology, SOA
Education
Northeastern University 2002 — 2003
EMBA, Business
Wentworth Institute of Technology 1989 — 1992
BSMET, Mechanical Engineering
Agero, Inc. September 2010 - Present
QA Signature 2009 - August 2010
GE Healthcare May 2001 - March 2009
Mascot Network, Cambridge, MA April 2000 - March 2001
Mascot Network, Inc. 1999 - 2000
Skills
Quality Assurance, SDLC, Test Automation, Testing, Test Planning, Testing Tools, Development Testing, Test Automation Tools, Testers, Lead Others, SQL, JIRA, TFS, QTP, Quality Center, mobile device testing, ios and android testing, baretail, vantive, Software Development, Software Documentation, Agile Methodologies, Automation, Mobile Testing, Analysis, Test Strategy, Web Applications, Regression Testing, Scrum, Test Cases, Manual Testing, Process Improvement, System Testing, Test Management, Cross-functional Team...
Education
Saratov State University named after N.G.Chernyshevsky 1980 — 1986
MS, Statistics
Agero, Inc. November 2013 - Present
Enterprise Holdings March 2013 - May 2013
Enterprise Holdings November 2011 - April 2013
Enterprise Holdings October 2010 - October 2011
Enterprise Holdings March 2007 - September 2010
Enterprise Holdings June 2006 - February 2007
San Diego Padres January 2004 - March 2006
San Diego Unified School District August 2003 - March 2006
Vector Marketing October 2003 - September 2004
Skills
Increased Profitability, Account Management, Customer Retention, Employee Relations, Leadership Development, Business Management..., Staff Retention, Sales Process, New Business Development, Customer Satisfaction, Sales, Leadership, Training, Development Of Employees, B2B, Time Management, Social Media, Google Webmaster Tools, Profitable Growth, Customer Experience, Growth Strategies, Sales Presentations, Fleet Management, Inventory Management, Interviews, Talent Acquisition, SEO, Google Analytics, Google Adwords, Google+, Social Media Marketing, Team Building, Employee Training, Building Relationships, Marketing, Management, Blogging, Blog Marketing, Social Media Blogging, Social Networking, Microsoft Excel, Microsoft Word, Mac OS, Facebook Marketing, Facebook Fan Page..., Facebook Fan Page..., Twitter, P&L Management, Customer Service, Event Management
Education
University of California, Santa Barbara 2001 — 2003
Bachelor of Arts (BA), Communication, Spanish minor
Santa Barbara City College 2000 — 2003
Associate of Arts and Sciences (AAS), Communication, Spanish
Vista High School 1995 — 1999
GED, General Studies
Sirius XM Connected Vehicle Services Inc August 2011 - Present
Agero, Inc. July 2010 - August 2011
Eagle Creek Software Services February 2006 - June 2010
IBM Global Services /Lexmark April 2004 - February 2006
Capgemini /BMC Software January 2004 - April 2004
Escorts Limited July 1997 - June 2000
Skills
EIM, Scripting, Web Services, XML, Business Services, XSLT, MSMQ, Siebel, EAI, SOA, Order Management, PL/SQL, Software Project..., Integration, Data Migration, Solution Architecture, Solution Design, CTI, SQL, Siebel EAI, Agile, Business Analysis, Oracle Order Management, Enterprise Software, Business Process, Requirements Gathering, Informatica, Scrum, Testing, Agile Methodologies, Architectures, Architecture, Business Requirements, Enterprise Architecture, Program Management
Education
Oracle University 2012 — 2012
Siebel 8.0 Customer Order Management Accelerated
IBM 2010 — 2010
IBM WebSphere MQ V7 System Administration
University of Nebraska-Lincoln 2000 — 2003
Masters, Industrial and Management Systems Engineering
National Institute of Technology Tiruchirappalli 1993 — 1997
Bachelors, Production Engineering
Agero, Inc. July 2014 - Present
Indralok April 2012 - June 2014
Simplexity November 2010 - April 2012
Wells Fargo November 2009 - November 2010
First Data Corporation April 2008 - December 2009
Attic Technologies INC. August 2006 - April 2008
Morin Computers June 2004 - July 2006
Skills
ASP.NET, TFS, C#, WCF, MVC 2/3, Microsoft SQL Server, SQL, SSIS, SSRS, SSAS 2008, Web Services, Agile Methodologies, IIS, T-SQL, XML, SDLC, AJAX, JavaScript, WPF, Database Design, Web Development, OOP, jQuery, Scrum, Windows Azure, SQL Azure, .NET, ETL, CSS, SharePoint, ASP.NET MVC, Java, Silverlight, Business Analysis, SOA, Software Development
Education
Monmouth University
Master of Science (M.S.)-contd., Computer Science, A-
Saurashtra University
Bachelor of Engineering (B.E.) / (B.S.), Electronics Communications & Computer Science, A+
Bright English Medium School
HSC/SSC, Science
Rapid7 September 2014 - Present
Rapid7 December 2013 - September 2014
Rapid7 March 2013 - December 2013
Rapid7 September 2012 - March 2013
Agero, Inc. July 2011 - August 2012
Agero, Inc. July 2010 - July 2011
Elavon, Inc. October 2008 - July 2010
Micros Retail Systems September 2006 - October 2008
Poison Apple Pictures March 2005 - July 2008
Skills
Direct Sales, CRM, Sales Operations, Sales, Cold Calling, Account Management, Security, New Business Development, Salesforce.com, Solution Selling, Sales Process, SaaS, Enterprise Software, Lead Generation, Product Development, Cloud Computing, Professional Services, Strategic Partnerships, Networking, Customer Retention, Channel Partners, Start-ups, Customer Service, Product Management, Sales Management, Business Development, Team Leadership, Metasploit, NeXpose, Negotiation, Sales Presentations, Recruiting, Cross-functional Team..., Demand Generation, B2B, Member of Toastmasters, Cross-functional..., Federal Government, Federal Procurement, Leadership, Strategy, Network Security, Partner Management, Training, Business Alliances, Consultative Selling, Computer Security, Product Marketing
Education
Saint Joseph's University - Erivan K. Haub School of Business 2000 — 2004
BS, Business Management
Oratory Prep 1996 — 2000
Sirius XM Radio Inc.Connected Vehicle Services Inc. November 2013 - Present
Agero, Inc. November 2010 - November 2013
Sabre Holdings July 2010 - November 2010
ATX Group Inc. to Agero Connected Services Inc. October 2005 - June 2010
Radio Shack Corporation September 2002 - August 2004
Stanley Works May 2000 - April 2004
Stanley Black & Decker, Inc. February 1998 - May 2000
Bank of America fka/ NationsBank November 1996 - February 1998
Stanley Black & Decker, Inc. 1993 - 1996
Mothers Against Drunk Driving (MADD) 1989 - 1993
Education
Northwestern California University School of Law 2014 — 2015
The University of Texas at Dallas 1989 — 1996
Master’s Degree
The University of Texas at Dallas 1984 — 1988
Bachelor’s Degree
Richland College 1980 — 1983
Associate’s Degree
Agero, Inc. August 2010 - Present
Xenatus Global 2008 - 2010
Hoodiny Entertainment Group 2007 - 2009
Plutus Enterprises 2000 - 2006
Skills
SDLC, Software Project..., SQL, Project Management, Integration, Business Analysis, Vendor Management, Software Development, Agile Project Management, Agile Methodologies, Requirements Analysis, Requirements Gathering, IT Strategy, Enterprise Architecture, Program Management
Education
Syracuse University - Martin J. Whitman School of Management 1996 — 2000
Bachelor of Science
Agero, Inc. November 2012 - Present
Agero October 2007 - October 2012
Agero November 2006 - June 2007
Agero October 2004 - November 2006
EDS November 2001 - October 2004
Skills
Process Improvement, Data Analysis, Databases, Business Analysis, Customer Satisfaction, Project Management, Analysis, Software Project..., VBA, MS Project, MS Visio Modeling, SQL, PL/SQL, MS Access and Oracle..., SDLC methodology, Blue Pumpkin, Remedy & JIRA, Integration, Quality Assurance, CRM, Agile Methodologies
Education
Sault College 2005 — 2007
Certificate, Human Resources
Algoma University 2000 — 2001
Bachelor of Business Administration (B.B.A.), Business
Nipissing University 1995 — 1999
Bachelor of Arts (B.A.), Statistics
Sirius XM Radio Inc. Connected Vehicle Services November 2013 - Present
Agero, Inc. 2011 - November 2013
ATX Group June 2008 - 2011
Alcatel-Lucent 2007 - 2008
Nortel Networks 1991 - 2007
Skills
Quality Center, Test Planning, Unix, Test Automation, Integration Testing, Testing, User Acceptance Testing, QTP, Requirements Analysis, Quality Assurance, SoapUI, Software Quality..., Software Project..., SQL, System Testing, JIRA, Manual Testing, Test Strategy, Agile Methodologies, SDLC, PMP, Integration, Waterfall, Test Cases, Java Enterprise Edition, Regression Testing, Agile Project Management, Release Management, ClearCase
Education
The University of Texas at Dallas 1987 — 1989
MS, Computer
National Sun Yat-Sen University
BA
Agero, Inc. July 2012 - Present
Agero May 2008 - July 2012
IDEXX Laboratories October 2006 - May 2008
PepsiCo 2003 - 2007
US Airways 1994 - 2000
IBM 1992 - 1992
Skills
Mergers, Consumer Products, Finance Operations, Brand Analysis, Cost Containment, Commercial Finance, Union Negotiations, Profitability, Manufacturing Finance, Restructuring, Corporate Finance, Strategic Planning, P&L, Corporate Governance, Financial Modeling, Business Strategy, Acquisition Integration, Financial Analysis, Cost, Business Growth, Sales Growth, Increasing Sales, Accountability, Cost Accounting, Negotiation, Mergers & Acquisitions, Business Development, Income Statement, Budgets, Finance, Profit, Strategy
Education
Rochester Institute of Technology 1988 — 1992
BS, Accounting and International Relations
Penfield High
Agero, Inc. December 2011 - Present
Cross Country Automotive Services August 1987 - December 2011
Panagraphics, Inc 1984 - 1987
Skills
Print Production, Operations Management, Problem Solving, Purchasing, Digital Printing, Customer Service, Process Improvement, Cross-functional Team..., Direct Mail, Product Development, Vendor Management
Education
Suffolk University 1974 — 1980
Bachelor of Science (BS), Business Administration and Management, General
Agero, Inc. February 2013 - Present
Whifflebird Studios January 2009 - Present
Agero, Inc. September 2010 - February 2013
Biscom September 1999 - September 2010
Consultant for Annie Lewis O'Connor January 2005 - January 2006
iCorps Technologies January 1999 - September 1999
Masschusetts Highway Department August 1984 - December 1998
Skills
CSS, Cloud Computing, Linux, JavaScript, Microsoft SQL Server, C#, Android, Software Development, Active Directory, Software Design, Web Services, Eclipse, Mobile Applications, AJAX, Java, Software Engineering, ASP.NET, Web Applications, XML, SaaS, Enterprise Software, JSP, .NET, Tomcat, MySQL, Networking, Subversion, Objective-C, Apache, Visual Studio, C++
Education
Massachusetts Institute of Technology 1977 — 1984
SB, Architecture, Civil Engineering
Massachusetts Institute of Technology
Sirius XM Radio Inc. November 2013 - Present
Agero, Inc. 1996 - November 2013
ATX Group 1996 - 2008
Skills
Product Management, Telematics, Partnerships, Location Based Services, Strategic Partnerships, Product Development, New Business Development, Product Marketing, Automotive, Cross-functional Team..., Business Strategy, M2M, Business Development, Program Management, Mobile Devices, Competitive Analysis, Marketing Strategy, Start-ups, Strategic Planning, Wireless
Education
Lipscomb University 1986 — 1990
Bachelor of Arts (B.A.), Speech Communication and Marketing
Sirius XM Radio Inc. November 2013 - Present
Agero, Inc. October 2012 - Present
Agero, Inc. January 2012 - September 2012
ATX Group January 2009 - January 2012
Clearwire December 2007 - December 2008
JPMorgan Chase February 2007 - December 2007
Southern Illinois University Edwardsville May 2006 - December 2006
Southern Illinois University Edwardsville August 2005 - May 2006
Skills
Web Services, Spring, SQL, Java, Hibernate, SOA, Agile Methodologies, Distributed Caching, Terracotta, Load Balancing, Performance Tuning, JPA, Job Scheduling, Enterprise Integration, Flex, ESB, Acegi, JSF, Compliance, Telematics, Telecommunications, Training, JBoss Application Server, XML, JUnit, Struts, Java Enterprise Edition, EJB, Scrum, Ant, Glassfish, Servlets, Maven, JSP, Test Driven Development, Tomcat, Weblogic, JDBC, SOAP, REST, UML, Websphere, Hudson
Education
Southern Illinois University, Edwardsville 2005 — 2007
Masters, Computer Science
Unidine Corporation March 2015 - Present
Independent Consultant May 2014 - February 2015
Agero, Inc. October 2012 - December 2013
Uno Chicago Grill August 2011 - October 2012
Ahold USA, Inc April 2006 - April 2011
Plymouth Rock Assurance July 2003 - April 2006
Cytyc July 2001 - November 2002
Harcout General, Inc April 1997 - June 2001
PHCS December 1991 - April 1997
Skills
Employee Benefits, Compensation & Benefit, Human Resources, Strategy, Deferred Compensation, Succession Planning, Mergers & Acquisitions, Negotiation, Healthcare, Management, Insurance, Business Strategy, Performance Management, Onboarding, Employment Law, Talent Management, Employee Relations, Organizational..., Talent Acquisition, Non-Qualified Deferred..., Retiree Medical, HRIS Database Management
Education
Northeastern University
Bachelor of Science (B.S.), Business Administration/Human Resources Management
Agero, Inc. March 2008 - Present
Agero, Inc. November 2007 - March 2008
Agero, Inc. July 2004 - November 2007
Skills
Process Improvement, Salesforce.com, Customer Satisfaction, CRM, Customer Retention, Call Center, Microsoft Office, Microsoft Excel, Microsoft Word, Key Account Management, OEM Management, Key Account..., Sales, Sales Management, New Business Development, Sales Process, Call Centers, Management, Account Management, Team Building, Customer Service, Cross-functional Team...
Education
Saint Anselm College 1991 — 1993
Bachelor of Arts (B.A.), Politics
Michigan State University 1989 — 1991
Political Science
Agero, Inc. October 2011 - Present
Cross Country Automotive Services May 2000 - October 2011
Education
Southern New Hampshire University 1991 — 1992
MBA, Business Administration, Finance
Plymouth State University 1987 — 1991
BS, Business Adminstration
Agero, Inc. July 2005 - Present
Education
Strayer University (VA) 2012 — 2013
Master of Business Administration (MBA), Currently Enrolled
Fidelity Investments January 2015 - Present
Fidelity Investments September 2007 - December 2014
Liberty Mutual May 2006 - September 2007
Liberty Mutual January 2003 - May 2006
Agero, Inc. January 2002 - December 2002
Omgeo 2000 - 2001
Putnam Investments 1999 - 2000
Skills
Business Analysis, Requirements Gathering, Data Analysis, Project Management, Business Requirements, Risk Management, Peer Mentoring, Mentoring, Risk Assessment, Lean Management, Lean Thinking, Lean Tools, Six Sigma, Compliance, Process Improvement, Access, Financial Services, Business Intelligence, Visio, Analysis, Vendor Management, SDLC, Requirements Analysis, Business Process..., Asset Management
Education
Merrimack College 1994 — 1999
BS, Finance and International Business
Boston College High School 1990 — 1994
Agero, Inc. October 2014 - Present
Blue Cross Blue Shield of MA July 1981 - October 2014
Skills
Vendor Management, Business Process..., Production Support, Strategic Financial..., Performance Management, Project Portfolio..., Project Management, Governance, Organizational Design, Operations Management, IT Operations Management, Process Improvement, SDLC, PMO, Insurance, IT Strategy, Program Management, Business Process, Business Analysis, Risk Management, Requirements Gathering, Visio, Business Intelligence
Education
Stonehill College
Bachelors, Accounting
tCognition February 2011 - Present
Agero, Inc. May 2009 - Present
tCognition December 2006 - Present
Skills
Web Services, XML, .NET, C#, ASP.NET, Requirements Analysis, AJAX, SQL, JavaScript, Visual Studio, Microsoft SQL Server, Agile Methodologies, Design Patterns, Microsoft CRM
Education
Shivaji University 2002 — 2006
Bachelor of Engineering (B.E.), Computer Science
Agero, Inc. March 2006 - Present
Infospace Mobile November 2005 - March 2006
Lillian Vernon May 2005 - November 2005
Skills
SQL, XML, C#, Agile Methodologies, Web Services, JavaScript, .NET, SDLC, ASP.NET, WCF, Oracle, Software Development, Scrum, Databases
Education
Harvard extension school 2009 — 2012
Masters, Management
Western Kentucky University 2003 — 2004
Masters, Computer Science
JBIET 1998 — 2002
Bachelors, Computer Science
Jawaharlal Nehru Technological University 1998 — 2002
Bachelor's, Computer science
Stanley Girls High School 1984 — 1996
High School
Agero, Inc. September 2012 - Present
PAREXEL August 2010 - September 2012
e-Dialog October 2005 - August 2010
Fresenius Medical Care 2000 - 2005
THE MSP GROUP April 1998 - March 2000
The Open Group November 1997 - January 1998
Skills
ETL, PL/SQL, SQL, Oracle SQL, Databases, Oracle, XML, Perl, SDLC, Data Warehousing, Integration, Business Intelligence, Data Modeling, Agile Methodologies, Microsoft SQL Server, Web Services, Scrum, Unix, T-SQL, Database Design, Visio, Requirements Analysis, Software Development, SOA, Web Applications, Enterprise Architecture, MySQL, UML, Linux, Software Project..., Oracle SQL Developer
Education
Northeastern University
BS, Computer Engineering Technology
BNY Mellon April 2013 - Present
Agero, Inc. January 2012 - March 2013
Monitor Group June 2007 - January 2012
Skills
Computer Science, Web Development, Web Applications, C#, .NET, ASP.NET, Microsoft SQL Server, VB.NET, ADO.NET, SSRS, Visual Studio, SQL, Java, MySQL, WCF, TFS, ASP.NET AJAX, SOA, JavaScript, Design Patterns, Web Services, ASP.NET MVC, OOP, Databases, Scrum, Agile Methodologies, AJAX, Software Development, XML, LINQ, T-SQL
Education
UMass Lowell 2005 — 2007
Bachelor of Science, Computer Science
Middlesex Community College 2003 — 2005
Associate, Computer Science
Etix May 2015 - Present
SAS April 2013 - April 2015
Agero March 2013 - April 2013
Agero, Inc. August 2011 - March 2013
MIT Lincoln Laboratory May 2011 - July 2011
Lawrence Livermore National Laboratory June 2010 - August 2010
National Aeronautics and Space Administration (NASA) June 2009 - August 2009
MIT June 2008 - August 2008
Milwaukee School of Engineering June 2007 - August 2007
Skills
Java, iOS development, REST, Objective-C, Software Development, jQuery, Web Services, Ruby on Rails, Ruby, C#, RestKit, JavaScript, CSS, Eclipse, HTML, SQL, Core Data, C, C++, JNI, Windows Mobile, Git, Subversion, Node.js
Education
North Carolina State University 2010 — 2012
Master of Computer Science, Computer Science
Universidad del Turabo 2006 — 2010
Bachelor of Science (BS), Computer Engineering, Engineering Valedictorian
Agero, Inc. March 2008 - Present
Safelite AutoGlass February 1996 - March 2000
State Street Consultants January 1995 - February 1996
Enterprise Rent-A-Car June 1992 - January 1995
Skills
Customer Service, Customer Satisfaction, Problem Solving, Microsoft Office, Outlook, Word, Excel, Customer Relations, PowerPoint, Account Management, Retail, Windows, Teamwork, Coaching, Team Building, Analysis, Call Centers, Forecasting, Management, Microsoft Excel, Microsoft Word, Process Improvement, Salesforce.com, Training
Education
Salem State College 1989 — 1992
Master of Business Administration (M.B.A.), Business
University of Massachusetts, Amherst 1984 — 1988
Bachelor of Science (B.S.), Hotel, Restaurant & Travel Administration
ActiveEngagement, LLC January 2015 - Present
Seminole County Public Schools January 2013 - January 2015
Randstad USA March 2014 - November 2014
Seminole County Public Schools August 2013 - March 2014
Kaplan University January 2009 - December 2012
Sears Holdings Corporation December 2007 - January 2009
Agero, Inc. July 2006 - May 2007
Skills
Coaching, Microsoft Office, PowerPoint, Customer Service, Student Financial Aid, CampusVue, Higher Education, Adult Education, Staff Development, Student Affairs, E-Learning, Admissions, Public Speaking, Distance Learning, Teaching, Leadership Development, Leadership, Microsoft Excel, Microsoft Word
Education
Grand Canyon University 2012 — 2015
Bachelor of Arts (B.A.), Theology/Theological Studies
Kaplan University-Davenport Campus 2010 — 2012
Associate of Science (A.S.), Human Services, General
Constant Contact February 2008 - June 2014
Agero, Inc. March 2006 - February 2008
Agero, Inc. March 2004 - March 2006
Agero, Inc. October 2000 - March 2004
Skills
Salesforce.com, SaaS, Call Center, Customer Support, Technical Support, Email Marketing, CRM, Change Management, Coaching, Management, Customer Experience, RightNow, Project Management, Performance Management, Customer Satisfaction, Process Improvement, Customer Service, Workforce Management, Call Centers, Troubleshooting, Customer Retention, Team Leadership, Vendor Management
Education
Salem State University
Zellars Center for Learning & Leadership March 2013 - Present
Agero, Inc. June 2011 - March 2013
Project Love Church October 2008 - December 2010
Boomtown Casino December 2000 - April 2008
KTAL Channel 6 News (NBC Affiliate) August 2000 - February 2001
Skills
Data Integrity, Network Systems Security, Marketing Planning ..., Research Development, Media Productions...
Education
Southern University and Agricultural and Mechanical College at Baton Rouge
Agero, Inc. February 2015 - Present
Agero Inc. October 2013 - June 2015
APAC Customer Services August 2011 - October 2013
APAC Customer Services March 2008 - August 2011
Skills
Customer Service, Excel, Reporting & Analysis, Call Centers, Customer Satisfaction, Workforce Management, Data Analysis, Telephone Skills, Data Entry, Forecasting, Process Improvement, Training, Operations Management, Troubleshooting, Customer Experience, Microsoft Excel
Education
Pima Community College 2009 — 2012
AAS, Criminal Justice
Agero, Inc. July 2014 - Present
Enterprise Rent-A-Car August 2012 - July 2014
Not Your Average Joe's May 2011 - January 2014
Staples January 2011 - June 2011
GE Lighting January 2010 - June 2010
Commonwealth Tank, Inc January 2009 - August 2009
Skills
Program Management, Marketing, Cross-functional Team..., Retail, Market Research, Management, Marketing Analytics, Consumer Behavior, Sales Process, Sales, Leadership, Training, Competitive Analysis, Product Marketing, Market Analysis, Marketing Communications, SEO, Analysis, Business Development, Product Development, Social Media Marketing, Customer Insight, Negotiation, Marketing Strategy, PowerPoint, Customer Service, Consumer Behaviour
Education
Northeastern University 2008 — 2012
Business Administration, Marketing, Psychology Minor
Agero, Inc. August 2013 - Present
U.S. Army May 2010 - June 2011
Manpower Inc. August 2009 - April 2010
Southwestern Company May 2005 - August 2005
Skills
Customer Service, Leadership, Sales, Customer Retention, Account Management, Recruiting, Call Centers, Customer Satisfaction, Social Networking, CRM
Education
Murray State University 2005 — 2009
Economics
Southwestern Sales School 2005 — 2005
sales/business management
Agero, Inc. December 2011 - Present
99 Restaurant December 2010 - Present
Sodexo February 2011 - December 2011
Salem Hospital July 2010 - November 2010
Salem Hospital March 2008 - November 2010
Salem Hospital March 2008 - July 2010
The Cheese Cake Factory October 2007 - February 2008
Porthole Restaurant and Pub May 2006 - October 2007
Skills
Customer Service
Education
Salem State University 2009 — 2013
BS, Accounting and Finance
North Shore Community College
Associates, Business Administration and Criminal Justice
Salem State University
BS, Business Administration
Kronos October 2012 - February 2014
Agero, Inc. April 2011 - October 2012
Talbots October 2010 - April 2011
EMD Serono June 2010 - September 2010
Suffolk University January 2010 - May 2010
Suffolk University September 2008 - December 2009
State Street Corp June 2006 - August 2006
Boston Financial Data Services June 2005 - August 2005
Skills
Access, Visio, Word, HTML, VBA, Excel, SQL, PowerPoint, Data Analysis, Microsoft Office, Databases, Windows, Microsoft SQL Server, Troubleshooting, Systems Analysis, Microsoft Excel, Quality Assurance
Education
Suffolk University - Sawyer School of Management 2006 — 2010
BSBA, Information Systems, Cum Laude
Agero, Inc. August 2011 - Present
Check 'n Go December 2008 - August 2011
The Company of Rock House October 2007 - December 2008
Skills
Customer Service, Team Building, Employee Relations, Budgeting, Quality Assurance, Call Center, Assisted Living, Collections, Employee Management
Education
The University of Texas at Arlington 2012 — 2013
Master of Business Administration (M.B.A.)
The University of Texas at Arlington 2011 — 2012
M.S., Healthcare Administration
Tarleton State University 2003 — 2007
B.S., Economics
Ironshore Insurance October 2013 - Present
Agero, Inc. December 2012 - October 2013
Kelly Nissan of Lynnfield April 2005 - August 2012
Law Offices of Stephen W. White December 2009 - March 2010
Skills
Vehicles, Automobile, Automotive Aftermarket, Parts, Automotive Repair, Suspension, Automotive Engineering, Brake, Dealer Management, Steering
Education
The Salter School-Malden Campus 2009 — 2010
Associate's degree, Paralegal
North Shore Community College 2000 — 2003
Associates Degree, Graphic Design/Business Marketing
Pima County Legal Defender's Office August 2015 - Present
Impartial Services Group July 2008 - Present
Agero, Inc. January 2015 - August 2015
Agero, Inc. May 2010 - January 2015
Woj Delivery July 2008 - July 2009
MSX International September 2006 - July 2008
Skills
Automotive, Vehicles, Negotiation, Customer Service, English, Customer Satisfaction, Parts, Automobile, Customer Retention
Education
Pima Community College
Associates of Applied Science in Paralegal Studies
Pima Community College
Associates of Applied Science, General Studies
Purdue University Calumet
Business Administration and Management, General
Agero, Inc. June 2014 - Present
K2 Advisors November 2012 - June 2014
HealthcareSource January 2011 - March 2012
Tuition Management Systems 2012 - 2012
Specialized Technology Resources, Inc. 2012 - 2012
Real Estate Educate June 2008 - December 2010
Cardinal Health January 2008 - June 2008
Aspen Grove 2008 - 2008
Alton Steel, Inc. 2007 - December 2007
Skills
ASP.NET, ASP.NET MVC, Windows Azure, Microsoft SQL Server, Visual Studio, Amazon Web Services..., WCF, C#, LINQ, jQuery, Entity Framework, TFS, .NET, T-SQL, HTML5, Telerik, PHP, AJAX, SQL Server, SSRS, MySQL, MVC, IIS, Web Services, ADO.NET, NUnit, AngularJS, Node.js, APIGEE, MongoDB, Linux, Git, Google Maps API, REST, JavaScript, C++, Design Patterns, UML Tools, Apache
Education
Southern Illinois University, Edwardsville 2006 — 2007
masters, computer Science
Agero, Inc. February 2013 - Present
Merrimack Valley YMCA January 2004 - Present
Agero, Inc. November 2012 - February 2013
EarthLink Business September 2012 - November 2012
Bentley University June 2012 - July 2012
Group 1 Automotive April 2012 - May 2012
Kotzen and Sohl EA January 2012 - April 2012
Cataudella's August 2011 - March 2012
EarthLink Business 2012 - 2012
Skills
Microsoft Office, Excel, Microsoft Word, First Aid, PowerPoint, Cpr Certified, Customer Service, Non-profits, Peachtree, Research, Fundraising, Quicken
Education
Salem State University 2009 — 2012
Bachelors of Science, Business Administration, Accounting Concentration
Northern Essex Community College 2007 — 2009
Transfered to SSU, Accounting
Southern New Hampshire University
Forensic Accounting
Agero, Inc. November 2011 - Present
European Wax Center July 2009 - March 2011
Massage Envy July 2009 - March 2011
Skills
Strong multi tasker, Oral and written..., Data entry, Training and development, Self starter/self..., Team oriented, Team Leadership
Education
Southern Arkansas University 1996 — 2001
Ba, Business Administration
Vecna Technologies October 2012 - Present
Vecna Technologies September 2012 - Present
Agero, Inc. 1995 - 2005
Agero, Inc. 1994 - 2004
Education
UMass Boston 1996 — 1998
Bachelor of Science (B.S.), Information Technology
Northeastern University 1987 — 1990
Bachelor of Science (B.S.), Mathematics
LivingSocial December 2012 - Present
Agero, Inc. April 2012 - December 2012
Coventry Health Care October 2006 - August 2011
Education
Pima Community College 2002 — 2016
Agero, Inc. 2010 - 2013
Arizona Mail Orders October 2004 - April 2008
Skills
Customer Service
Education
Pima Community College 2008 — 2009
certificate, Medical Office Computer Specialist/Assistant
Desert View High School 2000 — 2004
General Studies
Convergys November 2013 - November 2014
CoWorx Staffing Services August 2013 - October 2013
Safeway November 2011 - August 2013
Agero, Inc. November 2010 - February 2011
APAC Customer Services May 2004 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Typing, Data Entry, Customer Service, Insurance, Research, Legal Research, Writing, Telephone Skills, Filing, Ten Key, Medical Terminology
Education
Pima Community College 2012 — 2013
Certificate, Medical Office Specialist
Pima Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Southern Illinois University, Carbondale 1976 — 1980
Bachelor of Science (B.S.), Education/Teaching of Individuals in Early Childhood Special Education Programs
Agero, Inc. October 2012 - Present
Novo1 February 2011 - January 2012
Novo1 July 2010 - February 2011
Skills
Receptionist Duties, Data Entry, Medicare, Health Insurance, Customer Service, Analytics, Bookkeeping, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks
Education
Lon Morris College 2006 — 2007
Business, Management, Marketing, and Related Support Services
Agero, Inc. 2012 - 2013
SOREO In Home Support Services, LLC June 2011 - July 2012
Pima Community College Print-Making February 2009 - March 2011
Pima Community College Aviation August 2009 - December 2009
Chopsticks fine Asian Dining June 2008 - December 2008
Skills
Customer Service, Food & Beverage, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Servers, Translation, Typing, Spanish
Education
University of Arizona 2013 — 2017
Psychology
Pima Community College 2007 — 2013
Associates in liberal Arts Concentration In Psychology, Psychology
Flowing Wells High School 2003 — 2007
High school Diploma, General
Agero, Inc. August 2011 - September 2013
ASARCO October 2007 - December 2008
ANS March 2007 - September 2007
Skills
Human Resources, HRIS, Microsoft Word, Microsoft Excel, PowerPoint, Access, Outlook, SAP, Restrack, PeopleSoft, Abra, Esmart, ADP
Education
Pima Community College 2010 — 2011
Certificate, Machine Tool Technology/Machinist
University of Phoenix
Certification, Human Resources
Agero, Inc. December 2000 - Present
Skills
Customer Satisfaction, Customer Retention, Automotive, Process Improvement, Customer Service, Call Centers, Cross-functional Team..., Team Building, Team Leadership, Vehicles, Management, Customer Experience, Product Development, Operations Management
Education
University of Phoenix 2002 — 2010
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Ramapo College of New Jersey 1972 — 1973
Moritz Kia August 2013 - Present
Agero, Inc. May 2004 - August 2012
Education
University of Arizona 2001 — 2004
Political Science and Government, 3.4
Pima Community College 1997 — 2001
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.7
Agero, Inc. September 2014 - Present
Moultons Surf and Turf 2000 - 2013
Education
Salem State University 2005 — 2010
Bachelor of Business Administration (B.B.A.), Accounting
Agero, Inc. October 2012 - Present
Nokia November 2011 - October 2012
Capital One November 2009 - November 2011
Staples September 2008 - October 2009
Skills
Quality Assurance, SDLC, RESTful WebServices, Web Services, SoapUI, Load Testing, Agile Methodologies, Agile Project Management, Agile Testing, Quality Center, JIRA, Bugzilla, Bug Tracking, Visual Studio, Eclipse, Android Development, Android SDK, iOS development, iOS, Windows 7, Linux, Xcode, TFS, Subversion, Github, SQL, Microsoft SQL Server, Manual Testing, Integration Testing, UAT coordination, User Acceptance Testing, Rally, Version One, Test Cases, STLC, Test Planning, Test Driven Development, APIs, Web Services API, Tortoise SVN, ADB, Visio, Waterfall
Education
Southern New Hampshire University 2012 — 2015
Bachelor's degree, Computer Engineering