Aspect Telecommunications
Industry: Call center company
DescriptionAspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America. Headquarters: Phoenix, AZ Revenue: 443 million USD (2014) CEO: Stew Bloom (Aug 1, 2012–) Number of employees: 2,088 (2017) Parent organization: Aspect Software Parent, Inc. Subsidiaries: Voxeo, Quilogy, Inc., Aspect Telecommunications,
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Aspect Telecommunications Employees
Osterhout Design Group September 2010 - Present
Sierra Nevada Corporation November 2003 - August 2010
Inter-4 January 2002 - October 2003
ASPECT COMMUNICATIONS January 1999 - October 2001
ASPECT Telecommunications March 1993 - December 1998
PPG BIOMEDICAL SYSTEMS January 1986 - December 1992
HARRIS DIGITAL TELEPHONE SYSTEMS January 1982 - December 1985
Burroughs 1979 - 1981
Skills
JMS, C++, Linux, Java, Perl, C, Unix, Software Project..., Windows CE, System Architecture, Software Architecture, Product Development, Product Management, Mobile Applications, Augmented Reality, Embedded Linux, Android Development, Middleware, Socket Programming, Multicast, Embedded SQL, Windows XP Pro, VxWorks, Situational Awareness, GPS Tracking, Software Development
Education
Union College 1975 — 1979
BSEE, Minor in Physics
Horace Greeley High School 1971 — 1975
9-12
Lone Oak Consulting LLC May 2008 - Present
North Highland March 2005 - May 2008
Tennessee Center for Performance Excellence September 2002 - September 2005
Caterpillar Financial March 2000 - March 2005
First American National Bank January 1999 - December 1999
Aspect Telecommunications June 1997 - December 1998
Skills
Business Process..., Change Management, Project Portfolio..., Process Improvement, Business Analysis, Organizational..., Strategy, Program Management, Business Strategy, Strategic Planning, PMP, Management Consulting, SDLC, Six Sigma, Leadership Development
Education
Belmont University - Jack C. Massey Graduate School of Business
Master of Business Administration (MBA)
Middle Tennessee State University
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Cresa September 2014 - Present
Workplace Management March 2009 - September 2014
Adobe Systems Incorporated April 2006 - February 2009
Grand Central Communications February 2005 - May 2006
Yahoo! January 2003 - January 2005
McAfee February 2001 - March 2002
LogicTier, Inc February 2000 - January 2001
Aspect Telecommunications April 1999 - January 2000
USWEB/CKS November 1998 - April 1999
3Com February 1998 - October 1998
Skills
Facilities Management, Contract Negotiation, Team Building, Budgeting, Strategic Planning, Budgets, Construction Management, Project Management, Program Management, Outside Plant, New Business Development, Project Planning, Space planning, Management, MS Project, Procurement, Start-ups, Process Scheduler, Outsourcing, Contract Management, Purchasing, Business Strategy, Construction, Business Process..., Engineering, Vendor Management, Sustainability, Proposal Writing, Team Leadership, CRM, Customer Service, Telecommunications, Product Management, Leadership, Operations Management, Change Management, Process Improvement, Negotiation, Business Development, Strategy
Education
San Jose State University
B.S., Interior Design
Self-employed October 2008 - Present
Precise Software Solutions, Inc 2008 - 2015
Aspect Telecommunications 1993 - 1995
Aspect Telecommunications 1989 - 1993
3Com 1988 - 1989
Raychem part of Tyco Electronics and Tyco International 1983 - 1988
Skills
Cost Accounting, Sales Operations, Salesforce.com, Microsoft Excel, Managing Corporate..., General Accounting..., Software Licensing
Education
The University of Montana - School of Business Administration
Bachelor of Science (BS), Finance, General
Accusoft May 2010 - Present
SAXOTECH A/S October 2004 - April 2010
In.vision Research Ltd. April 2004 - October 2004
Interwoven November 1999 - November 2002
Aspect Telecommunications August 1998 - July 1999
Intrawest September 1995 - April 1998
Skills
Content Management, Product Management, SaaS, Web Development, Web Content Management, Sales Process, Web Applications, Salesforce.com, Social Media, XML, Web 2.0, HTML, Unix, Content Strategy, IIS, CSS, Public Speaking, SQL, VMware, Technical Writing, Linux, XSLT, Technical Presentations, System Architecture, Apache, Semantic Web, Search, XSL, Sales Support, SalesLogix, W3C, rdf, Drupal, Metadata, Windows Server, OpenPublish, SOAP, WSDL, REST, Calais, RFQ, RFP preparation, Needs Analysis, New Media, Online Publishing, Solr, ECM, WEM, Taxonomy, Software Development
Education
The Second Derivative 2010 — 2010
Sales Presentations
Fanshawe College
Computer Science
Mohawk College
Radio Broadcasting
Product Management & Technology Consulting 2012 - Present
Polaris Wireless 2007 - 2012
Excellarc InterNetworks, Inc. 2002 - 2006
Timpani Networks, Inc. 2000 - 2002
Oracle/Sun Microsystems, Inc. 1995 - 2000
Aspect Telecommunications 1993 - 1994
Skills
Product Management, Enterprise Software, Software Development, System Architecture, Telecommunications, Location Based Services, Process Improvement, Mobile Devices, Analytics, SDLC, Global Business..., Network Architecture, Streaming Media, Software Engineering, Executive Management, Team Leadership, Engineering Management, Network Management..., Mobile Networks, Networking Protocols, SNMP, Project Planning, Cloud computing..., SDN, Network Function..., REST API, Location & Contextual..., Big Data and Hadoop, IoT, Service Management, FCAPS, Platforms and APIs, GIS applications, User Experience, Performance Improvement, High Availability, Scalability, Enterprise and Carrier..., Data Communication, Databases, Server and SAN..., Video over IP, Product Strategy, Systems Engineering, Agile/Scrum methodology, Customer Interaction, Start-ups, Management, Strategy
Education
Case Western Reserve University
MS, Computer Engineering
IIT Madras
PhD Program, Physics
Ranchi University
M.Sc., Physics
Accuray August 2011 - Present
Verifone March 2009 - July 2011
Business Objects 2005 - 2008
Bluestar Solutions 2000 - 2005
Aspect Telecommunications 1996 - 2000
Ernst & Young 1985 - 1996
Skills
Sarbanes-Oxley Act, Accounting
Education
University of California, Los Angeles 1981 — 1985
BA, Economics/Business
Canaan Partners March 1991 - Present
Aspect Telecommunications 1986 - 1991
Rolm Corporation 1983 - 1986
TRW Datacomm International 1980 - 1983
Skills
Venture Capital, Start-ups, Entrepreneurship, Mergers, M&A experience, Strategic Partnerships, Business Strategy, Product Management, Venture Financing, Valuation, Business Development, Early Stage Companies, Mergers & Acquisitions, Product Marketing, Strategy, Cycling
Education
Harvard Business School 1978 — 1980
MBA
Carleton University 1974 — 1978
B. Comm., Business/Commerce, General
Verint Systems January 2012 - Present
SS8 Networks April 2007 - December 2011
IEX Corporation, a NICE Systems Company 2002 - 2007
Aspect Telecommunications 1995 - 2001
VMX 1985 - 1995
Education
Indiana University Bloomington 1966 — 1971
BA, Psychology
J Cavanaugh Group, Inc September 2006 - Present
Xilinx, Inc. 1999 - 2006
Interaction Associates October 1997 - December 1999
Aspect Telecommunications 1990 - 1997
Skills
Workshop Facilitation, Leadership, Staff Development, Strategic Planning, Management, Time Management, Leadership Development, Organizational..., Stakeholder Management, Change Management, Organizational..., Coaching, Start-ups, Collaborative Problem..., Strategy, Training, Executive Coaching, Program Management, Cross-functional Team..., Strategic Thinking, Delegation, 360 Feedback, Career Development, Performance Management, Management Development, Personal Development, Team Building, Management Consulting, Career Development..., Executive Management, Human Resources, Career Counseling, Culture Change, Consulting, Employee Engagement, Executive Development, Succession Planning, Organizational Design, Training Delivery, MBTI, Performance Improvement, Emotional Intelligence, Conflict Resolution, Presentation Coaching, Business Coaching, Employee Training, Facilitation, Workforce Planning, Work Life Balance
Education
University of California, Santa Cruz 1988 — 1990
BA, Psychology
City of Oklahoma City July 2003 - Present
Oklahoma Sustainability Network 2006 - 2010
Aspect Telecommunications July 1997 - May 2001
Skills
Economic Development, Urban Planning, Government, Strategic Planning, Sustainability, Land Use Planning, Community Development, Policy, Public Policy, Event Planning, GIS, Zoning, Nonprofits, Grants, Public Speaking, Fundraising, Policy Analysis, Public Relations, Project Planning, Grant Writing, Organizational..., Community Outreach, Program Management, Research
Education
University of Oklahoma 2002 — 2004
MRCP, Regional and City Planning
University of Phoenix San Jose CA 1998 — 2000
MBA, Technology Management
University of San Francisco 1994 — 1996
BA, Organizational Behavior
University of California - San Francisco (UCSF) July 2010 - Present
Safeway 2004 - 2010
PeopleSoft 2003 - 2004
longboard 2000 - 2003
Aspect Telecommunications 1999 - 2000
Vertical Networks 1997 - 1999
Centigram 1995 - 1997
Education
Golden Gate University
Master of Science, Telecommunications Management
University of San Francisco
Bachelor of Science, Information Systems Management
EMC CORPORATION September 2007 - Present
ESCHER GROUP LTD September 2005 - September 2007
Mirror Image Internet September 1999 - September 2005
Aspect Telecommunications June 1997 - September 1999
Skills
TCP/IP, Storage, Perl, Software Development, Distributed Systems, Unix, Solaris, Shell Scripting, Scalability, Linux, Databases, Software Engineering, Java, JavaScript, Testing, Cloud Computing, Troubleshooting, C, MySQL, Software Documentation
Education
Lyon College 1992 — 1997
Bachelor of Science
Vocalcom North America August 2014 - August 2015
Bright Pattern, Inc. August 2012 - January 2014
Contactual, Inc June 2010 - September 2011
Oracle August 2006 - June 2010
Telephony@Work, Inc October 2002 - July 2006
Nortel Networks 1999 - 2002
Aspect Telecommunications 1990 - 1999
Lanier Worldwide 1981 - 1990
Skills
Enterprise Software, Account Management, Call Center, Sales Management, Strategic Planning, New Business Development, Product Management, Team Building, Product Marketing, SaaS, Telecommunications, Customer Service, Contract Negotiation, Operations Management, Marketing Strategy, VoIP, Solution Selling, Enterprise Solution..., Selling, Budgets, Call Centers, Cloud Computing, Program Management, CRM, Direct Sales, Professional Services, Strategic Partnerships, Lead Generation, Start-ups, Sales Process, Sales, Customer Satisfaction, Business Development, Strategy, Leadership, Business Alliances, Partner Management, P&L Management, Sales Enablement, Demand Generation, B2B, Go-to-market Strategy, Executive Management, Software Industry, Channel Partners, Sales Operations, Managed Services, Unified Communications, Marketing, Complex Sales
Education
Baylor University - Hankamer School of Business 1975 — 1979
Psychology, Business Adminstration
Intero Real Estate Services 2003 - Present
Amira Medical 2000 - 2002
Enact Health Management 1998 - 2000
Aspect Telecommunications 1996 - 1998
LifeScan, a Johnson & Johnson Company 1991 - 1996
LifeScan, a Johnson & Johnson Company 1988 - 1991
Cornish & Carey Commercial 1985 - 1987
Personal Products, a Johnson & Johnson Company 1981 - 1985
Skills
Technical Analysis, Social Networking, Communications Strategy, Negotiation, Real Estate, Contract Negotiation, Strategic Communications, Selling, Management, Product Development, Sales, Sales Operations, Competitive Analysis, Enterprise Software, Strategy, Investment Properties, Customer Service, First Time Home Buyers, Real Estate Transactions, Sellers, Residential Homes, Single Family Homes, Condos, Commercial Real Estate, Investors
Education
University of California, Berkeley 1975 — 1977
BA
inContact April 2015 - Present
Aspect Software June 1998 - January 2015
Aspect Software June 1998 - January 2015
inContact 2015 - 2015
inContact 2012 - 2015
Aspect Telecommunications 1998 - 2005
Convergys January 1994 - June 1998
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business systems information technology, A
FireEye, Inc. July 2013 - Present
Serena Software January 2004 - June 2013
FaceTime Communications May 2002 - December 2003
Nuasis Corporation January 2000 - May 2002
Clarent Corporation May 1999 - December 1999
Aspect Telecommunications August 1993 - May 1999
Skills
FrameMaker, DITA, Online Help, Adobe Acrobat, Single Sourcing, RoboHelp, Technical Communication, SnagIt, Technical Writing, Manuals, XMetal, Content Management, Captivate, DITA XML, MadCap Flare, Structured Authoring, Agile Methodologies, Scrum, SaaS, Enterprise Software, Software Documentation, Technical Documentation, XML, Information Architecture, Online Help Development, Quality Assurance, Integration, Databases, Testing, Information Mapping, Cross-functional Team..., Web Services, Product Management
Education
University of North Carolina at Chapel Hill
BS, Labor and Industrial Relations
MR Seven Inc July 2011 - Present
M2Wave Inc. January 2010 - Present
RFCyber Corporation 2004 - 2009
Next Dimensions Inc. 2002 - 2004
Clarent Corporation, Redwood City, CA 1997 - 2002
Aspect Telecommunications 1995 - 1997
Skills
Project Planning, Product Management, Start-ups, Strategy, Mobile Devices, Telecommunications, Business Development, Cross-functional Team..., Business Strategy, Management, Solution Selling, VoIP, Mobile Applications, Marketing Strategy, Engineering, Project Management, Team Leadership, Supply Chain Management, Software Development, New Business Development, Strategic Planning, Change Management, Business Planning, Business Intelligence, Entrepreneurship, Operations Management, Management Consulting, Wireless, Marketing, Go-to-market Strategy, Product Marketing, Strategic Partnerships, Product Development, CRM, Networking, SaaS
Education
University of California, Berkeley 1979 — 1980
MSc, Mechanical Engineering
Massachusetts Institute of Technology 1977 — 1979
BSc, Mechanical Engineering
Soft Machines August 2012 - Present
MoSys June 2009 - August 2012
Prism Circuits August 2007 - June 2009
AMD/ATI May 2007 - August 2007
PASEMI November 2004 - May 2007
Sun Microsystems Inc 2000 - 2004
National semiconductor corporation 1999 - 2000
NEC 1999 - 1999
Aspect Telecommunications 1998 - 1999
Texas Instruments 1996 - 1998
Skills
EDA, Team Leadership, VLSI, Semiconductors, SoC, ASIC, Analog, Mixed Signal, Cadence Virtuoso, Physical Verification, Signal Integrity, Power Analysis, Place & Route, Timing, SPICE, Physical Design, Tapeout, Perl, TCL, IC
Education
Bharathiar University 1990 — 1994
B.E, Electronics and Communication Engineering
TN Department of Safety October 2010 - December 2013
. January 2010 - October 2010
Aspect Software March 2009 - November 2009
Aspect Communications August 1993 - March 2000
Aspect Software 1993 - 2000
Aspect Telecommunications 1993 - 2000
Service Merchandise April 1985 - August 1993
H. J. Wilson Co., Inc. January 1982 - April 1985
Skills
Telecommunications, IVR, Telephony, ACD, Integration, MS Project, Project Management, Program Management, Volunteer Management, Federal Grants..., SharePoint, Call Center, Vendor Management, Call Centers, Data Center, CRM, Cross-functional Team..., Contact Centers, Professional Services, Troubleshooting, Outsourcing, Workforce Management, System Deployment, Managed Services, Process Improvement, Disaster Recovery
Education
Louisiana State University 1971 — 1973
Cisco Systems 2012 - Present
Cisco Systems 2010 - 2011
Convergys 2008 - 2010
Intervoice 2006 - 2008
Nuasis Corporation 1999 - 2006
Aspect Telecommunications 1988 - 1999
Aspect Communications 1988 - 1999
DAVID Systems May 1986 - July 1988
ROLM Corporation January 1983 - May 1986
ROLM Telecommunications 1982 - 1984
Skills
Product Management, VoIP, Call Center, Messaging, Enterprise Software, Unified Communications, Product Marketing, Telecommunications, SIP, IVR, Mobile, Product Life Cycle..., Mobile Devices, Product Lifecycle..., Call Centers, Data Center, Solution Selling, Wireless, Strategy, Go-to-market Strategy, SaaS, Start-ups, Telephony, Professional Services, Competitive Analysis, IP, Cloud Computing, Strategic Partnerships, Networking, Management, Channel Partners, Cisco Technologies, Contact Centers, Team Leadership, Pre-sales, CTI
Education
University of California, Berkeley 1978 — 1982
BA, Computer Science
N/A February 2010 - Present
Siperian 2009 - 2010
SS8 Networks 2007 - 2009
TuVox 2006 - 2007
Aspect Communications 2004 - 2005
Cisco 2004 - 2004
Latitude Communications 1999 - 2004
Aspect Telecommunications 1989 - 1999
ROLM Corporation 1978 - 1989
Ernst & Ernst 1975 - 1978
Skills
Cross-functional Team..., Program Management, Process Improvement, Strategy, Management, Project Management, Professional Services, Business Strategy, Call Center, Leadership, VoIP, Product Development, Team Management, Business Planning, SaaS, Enterprise Software, Telecommunications, Cloud Computing, Mergers & Acquisitions, Contact Centers, Executive Management, Integration, Manufacturing, Business Development, Start-ups, Call Centers, IVR, Strategic Partnerships, Vendor Management, Sales Operations, Sales, CRM, Training, Product Management
Education
Stanford University Graduate School of Business 1972 — 1975
MBA
Stanford University 1965 — 1970
B.S, Industrial Engineering; M.S., Operations Research
Sweet Life Chiropractic January 2010 - Present
Oakbridge Chiropractic April 2009 - December 2009
Aspect Telecommunications May 1997 - May 2002
Skills
Blair Upper Cervical, Upper Cervical, Headaches, Digital X-ray, Neck Pain, Whiplash, Arthritis, Sciatica, Scoliosis, Kinesio Taping, Chronic Pain, Postural Correction, Extremity Adjusting, Low Back Pain, Pain Management, Shoulder Pain, Chiropractic, Holistic Health, Musculoskeletal, Lifestyle, Nutrition, Wellness, Thompson Drop
Education
Life University 2006 — 2009
Doctor of Chiropractic, Chiropractic
University of Massachusetts at Lowell 2003 — 2005
Bachelor of Science, Mathematics, Computer Science, Pre-Med
University of Massachusetts, Amherst 1995 — 1997
Computer Science
Worcester Polytechnic Institute 1991 — 1994
Electrical Engineering
Information Security Services Management Leadership, San Francisco Bay Area 2015 - Present
IBM, Security Services Manager, Inspired Leadership Confidentiality, Integrity and Availability January 2009 - Present
IBM - Technical Manager January 2002 - January 2009
Johnson and Johnson Corporation - Senior Systems Engineer January 2000 - December 2001
ALZA Corporation May 1999 - January 2000
Hewlett Packard April 1997 - May 1999
Mitsui Comtek April 1995 - March 1997
Aspect Telecommunications March 1993 - April 1995
Skills
IT Management, Information Security, Management, IT Operations, Information Technology, Team Leadership, Disaster Recovery, Risk Management, Data Center, Windows Server, Servers, Troubleshooting, Software Documentation, Active Directory, Network Administration, Vendor Management, Enterprise Architecture, ITIL, Project Planning, Networking, HP, Computer Security, SDLC, Business Continuity, Security Management, Security, System Administration, Integration, Enterprise Software, IT Strategy, Process Improvement, Information Security..., Information Security..., Information Security..., Information Security..., Information Security..., Cisco Information...
Education
De Anza - Computer and Information Systems Security 1996 — 1997
Associate of Science (AS), Computer and Information Systems Security/Information Assurance, 3.5 GPA
Prometric 2005 — 2005
MCSE Windows 2003
Cisco Systems 2004 — 2004
Cisco Certified Network Associate
Drake Services 1998 — 1998
Certified Novell Engineer (v3.12)
Drake Services 1997 — 1997
A+ Certified
Computer Training Academy 1986 — 1997
Computer LAN / WAN Technician
Aberdeen Proving Grounds
Chemical Equipment Engineering U.S. Army
Professional Leadership and Development Course U.S. Army
Professional Leadership and Development
rePlanet October 2011 - Present
LiveTV / Jet Blue November 2006 - October 2011
Westbrook Service Corp April 2004 - September 2006
CoorsTek October 2000 - June 2003
S&R Precision September 1997 - March 1999
San Jose Unified School District May 1991 - September 1997
Aspect Telecommunications May 1989 - May 1991
Skills
Contract Negotiations, Technical Training, Inventory Management, Forecasting, Leadership, MRP, Management, Microsoft Excel, Procurement, Purchasing, SAP, Training, Software Documentation, Contract Negotiation, Customer Service, Budgets
Education
Yerba Buena High School 1982 — 1986
High Scholl Diploma, General Education
Evergreen Valley College
Law Enforcement
San Jose City College
Business Management
San Jose State University
Certificate Program
Vocational
Computer and Electronics
Yahoo! August 2010 - Present
Ask.com December 2008 - August 2010
PayPal December 2005 - November 2008
Visa August 2002 - December 2005
Next Card Inc February 1999 - July 2002
Aspect Telecommunications December 1997 - January 1999
Pretzel Logic Software Inc July 1996 - November 1997
IBM India (Tata IBM) May 1995 - June 1996
Education
Cochin University of Science and Technology 1994 — 1995
Masters of Technology
Osmania University 1989 — 1993
Bachelors of Engineering
Kendriya Vidyalaya 1977 — 1989
High School
Verifone January 2015 - Present
HCA May 2011 - January 2015
HCA August 2008 - May 2011
Infra February 2007 - August 2008
S1 April 2006 - November 2006
S1 November 2004 - April 2006
S1 December 1999 - November 2004
S1 December 1998 - December 1999
Aspect Telecommunications April 1997 - December 1998
Polycomm December 1995 - April 1997
Skills
Budgets, ITIL, Change Management, Servers, Microsoft Exchange, Management, Software Documentation, IT Management, IT Service Management, Team Building, Leadership, Strategic Planning, Network Administration, Project Management, Mergers & Acquisitions, Vendor Management, Process Improvement, Security, System Administration, Service Delivery, Visio, Networking, IT Strategy, Program Management, Hardware, Troubleshooting, Data Center, SAN, Training, SDLC, Information Technology, Technical Support, Business Analysis, Disaster Recovery, Integration, Analysis, IT Operations, Recruiting
Education
Western Governors University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
San Jose State University 1991 — 1995
BS, Business Administration
Taakott Printing Group, LLC January 2009 - Present
ASA Associates LLP March 2005 - 2009
Hewett Packard, LLC January 2000 - December 2008
Aspect Telecommunications March 1995 - January 2000
Skills
SQL, Microsoft SQL Server, Java, HTML, Windows Server, Troubleshooting, Windows, Active Directory, JavaScript, Networking
Education
Cal State, Hayward, CA 1985 — 1987
Bachelor of Applied Science (BASc), Computer and Information Sciences and Support Services
California State University-Hayward - School of Business and Economics
BSC, Computer and Information Sciences and Support Services
Marketecture B2B Consulting, LLC 2005 - Present
BEA Systems 2005 - 2006
Compaq/Hewlett-Packard 1999 - 2004
Pandesic, LLC 1998 - 1999
Edify Corporation 1997 - 1998
Aspect Telecommunications 1995 - 1997
Skills
Management, Technology, Customer Reference, Public Relations, Marketing Communications, Program Management, Product Marketing, Product Launch, Senior Executive..., Fortune 100, Case Studies, Success Stories, Testimonials, Press Releases, Article Placement, Editorial, Analyst Briefings, Video Production, Media, Media Skills Training, Media Relations, Digital Media, Online Marketing, Web Content, Webcasting, E-commerce, Email Marketing, E-newsletter, Newsletters, Magazines, Direct Mail, Team Management, Project Management, Integrated Marketing, Performance Metrics, Start-ups, Salesforce Training, SaaS, Enterprise Software, CRM, Salesforce.com
Education
University of Florida
Master's Degree, Education and Training
University of West Florida
Bachelor's Degree, Marketing and Communications
Ensim Corporation January 2000 - January 2001
Aspect Telecommunications January 1999 - January 2000
Siemens Corporation January 1994 - January 1999
Education
Archdiocese of San Francisco
Southern Illinois University
BS Ed, Occupational Education - Computers and Electronics
Jones International University
MA Ed, Corporate
University of San Francisco
MA, Theology
Google August 2010 - Present
Google April 2010 - October 2010
Google August 2009 - April 2010
Google November 2008 - August 2009
Google March 2005 - March 2008
eBay June 2001 - July 2004
Webvan 2000 - 2001
Constellar 1998 - 2000
Intraspect July 1996 - January 1998
Aspect Telecommunications October 1990 - September 1996
Skills
Software Development, Mobile Commerce, User Interface Design, Task Analysis, Design Patterns, Product Management, User Experience, User-centered Design, Negotiation, Interaction Design, User Research, User Experience Design, User Interface, Usability, Mobile Design, Usability Testing, Information Architecture, Visual Design, Contextual Inquiry, Human Computer..., Mobile Applications, Wireframes, Mobile Devices
Education
Cornell University 1980 — 1984
B.S., Computer Science
Broadcom March 2013 - Present
Broadcom March 2003 - Present
Gadzoox August 2000 - March 2003
Aspect Telecommunications June 1999 - August 2000
Baan September 1997 - January 1999
Skills
Semiconductors, SoC, Debugging, PCB design, Testing, Hardware
Education
Santa Clara University 1995 — 1999
EE, Electrical/Software Engineering
Stanford University
Inphi Corporation October 2008 - December 2012
Kleiner Perkins Caufield & Byers April 1997 - July 2007
Aspect Telecommunications 1994 - 1997
Aspect Communications 1994 - 1997
Tandem Computers, Inc. 1989 - 1994
Cunningham Communication 1985 - 1989
Regis McKenna, Inc. 1984 - 1985
Skills
Outlook, Administrative..., Office Management, Microsoft Office, Event Planning, Customer Service, PowerPoint, Microsoft Excel, Strategic Planning, Microsoft Word, Project Management, Human Resources, Event Management, Calendaring, Venture Capital, New Business Development, Executive Management, Marketing, Interviews, Administrative...
Education
Los Angeles Pierce College 1975 — 1979
General Education
Palo Alto Networks March 2013 - Present
Tellabs Inc Mechanical Design/EngineerTellabs2001 - February 2013
Aspect Communications 1991 - 2001
Aspect Telecommunications 1991 - 2001
David Systems 1986 - 1991
Skills
Telecommunications, MPLS, Solidworks, Mechanical Product..., Chassis, Manufacturing, IP, Ethernet, Electronic Cooling, Embedded Systems, Change Orders, AutoCAD, Embedded Software, Project Management, Mechanicals, Mechanical Engineering
Education
Mesa Community College 1975 — 1977
CSC June 2007 - Present
Cisco 1998 - 2008
Office of the Chief Technology Officer 2007 - 2007
Cisco Systems 1997 - 2007
Cisco Systems Inc, Herndon, VA 1997 - 2006
Lightspeed International 1997 - 1998
Aspect Software 1992 - 1998
Aspect Telecommunications 1992 - 1997
Education
Middlesex University 1982 — 1984
Currently seeking new opportunity January 2015 - January 2015
Independent Contractor April 2014 - December 2014
Currently seeking contract or permanent position August 2013 - April 2014
Lewis University May 2002 - May 2013
Altitude Software 2000 - 2001
Davox Corporation 1999 - 2001
Ameritech 1997 - 1999
Aspect Telecommunications 1995 - 1997
NEC Business Communications 1990 - 1995
Siemens Tel Plus 1989 - 1990
Skills
Information Security, Integration, Project Management, Telecommunications, Security, Team Leadership, Troubleshooting, Disaster Recovery, Volunteering, Active Directory, Cisco Technologies, Network Administration, VMware, Windows Server, Data Center, Network Security, Networking, System Administration, Cloud Computing, Computer Hardware, SharePoint, Windows 7, Linux, Visio, Servers, Operating Systems, Windows, DNS, TCP/IP, Computer Security, OS X, Windows XP, Databases, DHCP, Wireless Networking, Unix, VoIP, VPN, Access, ITIL, System Deployment, Business Continuity, Vendor Management, LAN-WAN, Quality Assurance, PMP, Cabling, Call Centers, Program Management, Information Technology
Education
Microtrain 2013 — 2014
PMP, ITIL, Business Analyst, Cisco Voice
Lewis University
Write by Design 1990 - Present
American Contract Bridge League 2012 - Present
Aspect Telecommunications 1997 - 2002
University of California 1999 - 2000
Novell, Inc. 1993 - 1996
IDA Asset Management Systems 1989 - 1990
Qronos Technology 1987 - 1989
Skills
Technical Writing, Editing, Technical Documentation, Software Documentation, Copy Editing, Teaching, Project Management, Research, Process design and..., Process Improvement, Process Management, Organization, Leadership, Strategic Planning
Education
Harvard University 1963 — 1967
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
The George Washington University
Amtrak October 2011 - Present
Amtrak / DISYS March 2010 - September 2011
Aspect Software 2005 - 2009
Aspect Communications 2004 - 2005
Aspect Communications 2001 - 2004
Aspect Telecommunications 1999 - 2000
Aspect Telecommunications 1996 - 1999
Aspect Telecommunications 1995 - 1996
MCI 1987 - 1995
Skills
IVR, ACD, CTI, Unified Communications, Telephony, VoIP, Contact Centers, Call Center, Telecommunications, Cloud Computing, SaaS, Enterprise Software, Management, System Deployment, Integration, Managed Services, System Architecture, Workforce Management, Vendor Management, Software Development, Business Analysis, Product Management, Call Centers, CRM, Professional Services, Pre-sales, Solution Architecture, Technical Support, Mobile Devices, SIP, Solution Selling, Avaya, IP, Program Management, Data Center
Education
Dutchess Community College
Magnachip Semiconductor July 2003 - Present
Amkor Technology December 2000 - April 2003
Amkor Technology 1999 - December 2000
Amkor Technology April 1997 - 1999
Aspect Telecommunications 1995 - 1997
Skills
Process Improvement, Product Marketing, Customer Support, Semiconductors, SAP, Contract Negotiation, Customer Service, Program Management, Management, IC, Semiconductor Industry, Cross-functional Team..., Microsoft Office, Marketing, Product Development, Sales, Start-ups, Business Development
Education
California State University-San Bernardino 1989 — 1993
MA, Experimental Psychology
University of California, Santa Barbara 1983 — 1987
BA, Biology
CERDIAN September 2010 - November 2010
CARQUEST/Tech. Pubs. June 2007 - January 2009
Unplanned Events May 2003 - July 2007
Brocade Communications, Incorporated 2001 - 2003
Amdahl Corporation 1998 - 2001
Aspect Telecommunications 1997 - 1998
Hybrid Networks 1997 - 1997
LifeScan 1993 - 1997
Frame Technology 1992 - 1993
Consilium, Incorporated 1991 - 1992
Skills
Software Documentation, Technical Writing, Testing, Visio, Management, Program Management, SDLC
Education
Evergreen Valley College 1976 — 1978
Retired January 2012 - Present
Genesys July 2011 - January 2012
Genesys March 2009 - July 2011
Genesys Telecommunications Laboratories, Inc. 2005 - December 2007
Genesys March 2002 - March 2005
Aspect 1996 - 1999
Aspect Communications 1996 - 1999
Aspect Telecommunications 1996 - 1999
Education
California Polytechnic State University-San Luis Obispo 1984 — 1989
Bachelor of Arts (B.A.), Communications
Pace November 2005 - Present
Rio Audio, a division of Digital Networks NA 2004 - 2005
Flextronics June 1999 - February 2004
Aspect Telecommunications August 1998 - June 1999
Teradyne 1992 - 1998
Skills
Logistics, Supply Chain, Warehousing, 3PL, Supply Chain Management, Analysis, Cross-functional Team..., Export, International Logistics, Management, Transportation, Negotiation, Operations Management, Process Improvement, Supply Chain..., Team Management, Contract Negotiation, Team Building, Supply Management
Education
City College of San Francisco 1988 — 1991
AA, Nursing
Customer Support April 2015 - Present
Bear River Associates October 2013 - April 2015
Available January 2011 - October 2013
PolyMorphia September 2007 - January 2011
FutureDial September 2006 - August 2007
Aspect Telecommunications 1997 - 2001
Visioneer 1996 - 1997
The Windward Group, LLC 1994 - 1996
Acuson 1993 - 1994
Claris Corporation 1992 - 1993
Skills
Testing, Software Quality..., Test Planning, Test Cases, Test Automation, SQL Server 2005/2000, Windows, Unix, Linux, Perl, SDLC, VMware, SQL, Quality Assurance, SQL Server, C, Bugzilla, Manual Testing, Regression Testing, Bug Tracking, TFS, Black Box Testing, Defect Tracking, ClearQuest, LIMS
Education
University of Illinois at Urbana-Champaign 1981 — 1985
Bachelor of Science, Computer Engineering
Dwell Realtors, Inc. January 2015 - Present
Intero Real Estate Services,San Carlos Office October 2006 - December 2014
Family Connections 2009 - 2014
Intero Real Estate Services January 2002 - September 2006
Zaplet March 2000 - May 2001
Aspect Software January 1996 - February 2000
Aspect Telecommunications 1996 - 2000
Skills
Selling, Sellers, SFR, First Time Home Buyers, Investment Properties, Single Family Homes, Buyer Representation, Investors, Listings, Buyers, Real Estate, Customer-focused Service, New Homes, Marketing, Townhomes, Negotiation, Contract Negotiation, Real Property, Property, Referrals, Income Properties, Sales, Relocation, Residential Homes, Move Up Buyers, New Home Sales, Resellers, Relocation Buyers, Real Estate Transactions, Management, Luxury, Listing Homes, Vacation Homes, Council of Residential..., Condos, ABR, HUD, Seller Representation, e-PRO
Education
Santa Clara University 1997 — 1999
MBA, Innovation & Technology
San Diego State University-California State University 1988 — 1992
BS, Finance
Symon Communications January 2007 - April 2010
Aspect 1988 - 2000
Aspect Telecommunications 1988 - 2000
Aspect Communications 1987 - 2000
Education
Northeastern University 1981 — 1987
3-Way August 2014 - July 2015
NPI Solutions, Inc January 2014 - July 2014
Areotek January 2012 - May 2012
Access Closure November 2007 - August 2011
Cytyc March 2001 - June 2007
Gadzoox 1998 - 2001
Aspect Telecommunications 1995 - 1998
Skills
Management, Warehousing, Process Improvement, ISO 13485, FDA, V&V, ISO, CAPA, Distribution Center..., GMP, Cross-functional Team..., Quality Assurance, Capital Equipment, Quality System, Six Sigma, Medical Devices, Manufacturing, Team Building, Purchasing, SPC, Root Cause Analysis, Customer Service, Validation, Pharmaceutical Industry, Forklift Operator, Sales, Sales Operations, Inventory Management, Supply Chain, Software Documentation, Lean Manufacturing, FMEA, ISO 14971, Design Control, 21 CFR Part 11, Operating Room
Education
Diablo Valley College 1983 — 1984
Coupons.com, Inc. March 2010 - Present
MSCG Consulting December 2006 - March 2010
Network Appliance Inc. January 1999 - May 2005
Clarify Software Inc. July 1995 - January 1999
ROLM, A Siemens Company April 1991 - July 1995
Aspect Telecommunications November 1989 - April 1991
ROLM June 1985 - November 1989
IBM April 1984 - September 1984
IBM March 1983 - December 1983
Skills
Cloud Computing, Business Intelligence, Project Management, Business Process Mapping, Cross-functional Team..., Analytics, Integration, Business Analysis, SDLC, Salesforce.com, Web Development, Agile Methodologies, Software Project..., Business Process, SaaS, Management, Program Management
Education
University of California, Davis
BS, Computer Science and Mathematics
University of California, Los Angeles
Computer Science and Mathematics
Aspect Software December 2014 - Present
Aspect Software December 2011 - December 2014
Aspect Software February 2008 - December 2011
Aspect Communications November 2000 - February 2008
Aspect Telecommunications 1989 - 2000
Intelogic Trace, Inc September 1987 - September 1989
Datapoint Corp September 1983 - September 1987
United States Air Force March 1980 - April 1984
Skills
Customer Relations, Unified Communications, Strategic Account..., Project/Program..., Client Success, Communication, Critical Thinking, Client, Customer Service, Account Management, Next Generation..., Customer Contact, Workforce Optimization, Contact Centers, IVR, ACD, Leadership, CTI, Strategy, Optimising, Workforce Management, Call Center, Customer Experience, Telephony, Professional Services, Call Centers, Social Media as a..., Enterprise Software, Avaya, Vendor Management, VoIP, Pre-sales, Solution Selling, Telecommunications, Cross-functional Team..., CRM, Customer Satisfaction, Product Management, Cloud Computing, Salesforce.com, Integration, Inbound Marketing, SIP, SaaS, Training, Direct Sales, Sales Engineering, Managed Services, Sales Operations, Lead Generation
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business Management, Honors
USAF TTS 1980 — 1981
Avionics/Electronics, Avionic/Electronic Engineeering
ShoreTel September 2014 - Present
Huawei Enterprise USA February 2013 - June 2014
PSI 2007 - 2014
Harmonic August 2012 - January 2013
Good Technology November 2011 - June 2012
Cisco Systems May 2010 - August 2011
Cisco Systems February 2009 - May 2010
Cisco Systems November 2006 - February 2009
Genesys Telecom November 2002 - September 2006
Aspect Telecommunications July 2001 - November 2002
Skills
Field Marketing, Demand Generation, Lead Generation, Multi-channel Marketing, Channel, Sales Enablement, Marketing Management, Marketing Automation, Integrated Marketing, Product Management, Channel Partners, Cross-functional Team..., Email Marketing, Leadership, Start-ups, Marketing, Sales Operations, Segmentation, Program Management, Marketing Strategy, Marketing Communications, Strategy, Management
Education
St Mary's College 1983 — 1984
Masters, International Business
University of Colorado at Boulder 1978 — 1982
BA, English
Linklaters September 2004 - Present
Linklaters July 2001 - August 2004
Linklaters November 1999 - July 2001
Linklaters July 1999 - November 1999
Aspect Telecommunications June 1998 - January 1999
GATX Capital August 1997 - May 1998
Softworld Services February 1997 - August 1997
Philips Electronics N.V. October 1994 - January 1997
Ernst & Young September 1990 - September 1994
Skills
Risk Management, Strategic Planning, Pricing, Business Process..., Cross Cultural..., Pension Funds, International Tax, Strategic Business..., Cost Management, Experienced Change Agent, Professional Services, Cross-functional Team..., Senior Stakeholder..., Performance Improvement, Financial Presentations, Vendor Management, Financial Analysis
Education
Institute of Chartered Accountants - Ireland 1998 — 2004
ACA, Accounting and finance
Dublin Institute of Technology
Accounting and Finance
National College of Industrial Relations
SS8 Networks January 2005 - Present
GoDigital Networks 1999 - 2004
Aspect Software (formerly Aspect Communications) 1987 - 1999
Aspect Telecommunications 1987 - 1999
ROLM Corporation 1982 - 1987
Hewlett-Packard 1977 - 1980
Skills
Product Management, Solution Selling, Start-ups, Business Development, Sales Management, Professional Services, Program Management, Telecommunications, SaaS, Go-to-market Strategy, Enterprise Software, Unified Communications, Cloud Computing, Strategic Partnerships, Product Marketing, Business Alliances, Management, Software Development, Security, Cross-functional Team..., Leadership, Business Strategy, Managed Services
Education
Stanford University Graduate School of Business 1980 — 1982
MBA
Stanford University 1973 — 1977
BS, Electrical Engineering
Accenture August 1997 - Present
Aspect Telecommunications June 1994 - May 1997
Skills
Management, Telecommunications, PMO, Business Process..., IT Strategy, Budgets, Testing, Recruiting, Program Management, Business Analysis, SDLC, Management Consulting, Business Process, Business Intelligence, CRM, Integration, Vendor Management, Software Project...
Education
Santa Clara University 1993 — 1997
BS, Computer Science, Mathematics
Moreau High School
American Planning Association - Oklahoma Chapter November 2009 - Present
Oklahoma Sustainability Network 2005 - Present
City of Oklahoma City 2003 - Present
University of Oklahoma RCPL 2002 - 2004
Aspect Telecommunications 1997 - 2001
Skills
Economic Development, Land Use Planning, Urban Planning, Comprehensive Planning, Community Development, Sustainability, Urban Design, Historic Preservation, Government, Public Policy, Grant Writing, GIS, Community Outreach, Public Speaking, Strategic Planning, Non-profits, ArcGIS, Zoning, Research, Redevelopment
Education
University of Oklahoma 2002 — 2004
MRCP, Urban Planning
University of Phoenix 2000 — 2001
MBA, Technology Management
University of San Francisco 1994 — 1996
BS, Organizational Behavior
NetSuite August 2015 - Present
Reflektion August 2014 - July 2015
eBay Enterprise May 2013 - July 2014
Oracle/ATG July 2005 - April 2013
Performix Technologies February 2002 - June 2005
Witness Systems January 1998 - January 2002
Answersoft / Davox June 1996 - May 1999
Rockwell International Switching Systems 1991 - 1997
Aspect Telecommunications 1989 - 1991
NEC America Inc 1987 - 1989
Skills
Enterprise Software, Strategic Partnerships, CRM, SaaS, Product Management, Management, Cloud Computing, Solution Selling, Business Development, Sales, Strategy, Direct Sales, Sales Operations
Education
Clark University
BA, Business
Clark University
RETIRED April 2014 - Present
Aspect Software May 2013 - April 2014
JPMorgan Chase July 2012 - April 2013
Presidio October 2011 - June 2012
Cisco March 2008 - July 2011
INX 2011 - 2011
Aspect Software 2003 - 2006
Aspect Communications 1992 - 2003
Aspect Telecommunications 1990 - 1992
Teknekron Infoswitch 1981 - 1989
Skills
Call Center, IVR, Unified Communications, Contact Centers, Professional Services, ACD, SaaS, Telephony, Managed Services, Telecommunications, VoIP, Call Centers, Direct Sales
Education
Camden County College 1964 — 1968
Marketing
Pure Storage March 2011 - Present
Gluster February 2010 - February 2011
Symantec January 2002 - February 2010
Veritas Software January 2001 - January 2002
Ventro Corporation November 1997 - May 2001
MarketMile 2001 - 2001
Verity, Inc. February 1996 - October 1997
Aspect Telecommunications 1992 - 1996
Skills
Storage, VMware ESX, SAN, Solaris, Veritas, Veritas Cluster Server, Cluster, VMware, Storage Area Networks, Shell Scripting, NAS, NetApp, Unix, File Systems, Brocade, Linux, AIX, Veritas Volume Manager, Replication, Switches, Veritas Storage..., System Deployment, Cisco Technologies, High Availability, Red Hat Linux, Virtualization, Technical Support
Education
San Jose State University
RAFT (Resource Area For Teaching) October 2014 - Present
Silpada Designs April 2011 - Present
Homestead High School 2011 - Present
West Valley Elementary School 1999 - 2013
Aspect Communications 1998 - 1999
Aspect Telecommunications 1995 - 1998
Aspect Communications 1992 - 1995
Aspect Communications 1989 - 1992
Frost Bros. 1978 - 1985
Frost Bros. 1978 - 1985
Skills
Program Management, Written & Oral..., Team Building, Strategic Planning, Strategic Vision, Nonprofits, Research, Event Planning, Community Engagement, Grant Administration, Fundraising, Budgets, Elementary Education, Increased Profitability, Employee Benefits, Office Administration, Wellness, Volunteer Management, Volunteer Recruiting, Volunteer Training, Community Service, Environmental Policy, Purchasing, Sales, Leadership, Tactical Planning, Corporate Events, Seminars, Team Management, Work Life Balance, Community Projects, Program Launch, Receptionist Duties, Employee Surveys, Employee Recognition, Editing, Spelling, Highly responsible, Staff Supervision, Efficent
Education
Michigan State University 1973 — 1977
Art and Interior Design
CSC April 2013 - Present
Hewlett-Packard April 2010 - December 2012
Sycomp June 2009 - April 2010
IBM Global Services January 2006 - May 2009
IBM 2003 - 2006
International Business Machines 2002 - 2003
Aspect Telecommunications 1996 - 1999
IBM 1993 - 1995
Skills
Professional Services, Strategy, Cloud Computing, Enterprise Software, Executive Management, Selling, CRM, IT Service Management, Sales Operations, Storage, Outsourcing, Business Intelligence, Data Center, SaaS, Leadership, Account Management, Consulting
Education
San Jose State University 1971 — 1976
BA, Molecular Biology
Lockheed Martin March 2014 - Present
Lockheed Martin June 2008 - March 2014
Lockheed Martin November 1997 - June 2008
Aspect Telecommunications 1991 - November 1997
Covalent Systems January 1988 - 1991
Skills
Systems Engineering, Testing, System Design, System Architecture, Software Development, Earned Value Management, Program Management, Aerospace, Software Engineering, Requirements Management
Education
Purdue University 1981 — 1987
BSCS, Computer Science
Brocade October 2009 - Present
Cisco April 2000 - September 2009
Oracle April 1996 - April 2000
Aspect Telecommunications December 1995 - March 1996
Pacific Gas & Electric Company September 1995 - October 1995
Matthew Bender 1988 - 1994
Matthew Bender 1984 - 1988
Matthew Bender 1981 - 1984
Skills
Technical Writing, Editing, Technical Communication, DITA, Software Documentation, Manuals, Editorial, FrameMaker, Windows, Online Help, Technical Documentation, Copy Editing, Content Management, XMetal, Single Sourcing
Education
University of California, Berkeley 1977 — 1981
BA, English
Exar Corporation Dir. of Financial ReportingEssex Property Trust2004 - 2005
Novellus Systems, Inc. 1998 - 2004
Aspect Telecommunications 1996 - 1998
Ernst & Young 1991 - 1996
Skills
Financial Reporting, Mergers, Accounting, SOX, Forecasting, SEC reporting, Revenue Recognition, Internal Controls, Consolidation, Auditing, GAAP, Accounts Receivable, External Audit, Managerial Finance, Cost Accounting, Due Diligence, Start-ups, Sarbanes-Oxley Act, SEC filings, Mergers & Acquisitions, IFRS, Variance Analysis, Cross-functional Team..., Cash Management, General Ledger, US GAAP, Strategic Financial..., Budgets, Acquisition Integration, Finance, Financial Modeling, Hyperion Enterprise, ERP, Internal Audit, QuickBooks, Tax, SAP, IPO, Corporate Finance, Financial Analysis, Process Improvement, CPA, Big 4, Financial Accounting, SOX 404
Education
San Jose State University
BS, Accounting and Finance
Stanford University May 2014 - Present
American Medical Systems May 2011 - May 2014
BAE Systems August 1999 - May 2011
Aspect Telecommunications September 1997 - June 1999
Norrell Services, Inc June 1997 - September 1997
Los Gatos Christian School August 1983 - June 1997
LGCC 1983 - 1997
Pantego Academy August 1982 - June 1983
LaHaye January 1980 - June 1982
United States Air Force August 1973 - August 1977
Education
Private College 1977 — 1982
BS, Education
San Diego Bible College
Bachelor of Science, Education
Asia-Pacific International University
Degree; A.S, progress; Mechanical Design
Starbucks June 2014 - December 2014
Nintendo August 2013 - December 2013
Integra teleccom May 2013 - June 2013
Crane Electronics 2011 - 2012
Starbucks Coffee Company March 2001 - August 2005
Aris Corporation 1999 - 2005
Aspect Telecommunications March 1999 - May 2000
Skills
Oracle, Oracle Applications, Testing, Order Management, ERP, Integration, SDLC, Oracle E-Business Suite, Oracle HR, Analysis, Business Intelligence, Requirements Analysis, SQL, Software Development, PL/SQL, EDI, Purchasing, XML Publisher, eCommerce Gateway, Problem Solving
Education
University of Hyderabad 1988 — 1990
Masters, Economics
Acharya Nagarjuna University 1984 — 1984
UG, Economics
Space Systems Loral October 2010 - Present
South Valley Vintage Amps 2002 - Present
West Coast World Martial Arts of Hollister 2008 - 2010
Gadzoox Networks 1999 - 2002
Ra-Tek CMS Hartzell 1999 - 1999
Aspect Telecommunications 1992 - 1999
United Technologies, Pratt & Whitney Chemical Systems Division 1986 - 1991
Skills
Manufacturing, Product Development, Product Management, Embedded Systems, Start-ups, Product Marketing, Electronics, Semiconductors, RF, Integration, Cross-functional Team..., Program Management, Management, Process Improvement, Engineering, Project Management, Strategy, Engineering Management, Testing
Education
San Jose State University
Mechanical Engineering
University of California, Berkeley
Marketing
University of California, Santa Cruz
Project & Program Management
West Coast Martial Arts of Morgan Hill
Western States Home Services August 2012 - Present
Telecom June 2010 - Present
Habitat for Humanity September 2010 - June 2012
Aspect Software (aka Concerto Software; aka Rockwell Firstpoint Contact) 2004 - 2010
Rockwell FirstPoint 2001 - 2004
Aspect Telecommunications 1992 - 2001
Datapoint 1978 - 1992
Skills
Employee Management, Field Service, Technical Leadership, Process Improvement, Goal-driven leader
Education
SW Building Science Training Center 2012 — 2012
Home Energy Auditor, Home Energy, BPI Certification
Clover Park Technical College
Industrial Electronics Technology/Technician
Gateway
Pierce College at Fort Steilacoom
General
UC Santa Cruz April 2004 - Present
Rainmaker Systems, Inc. March 2000 - April 2004
Space Systems Loral April 1998 - March 2000
Applied Materials September 1997 - April 1998
Aspect Telecommunications January 1995 - July 1997
Lockheed Martin June 1989 - January 1995
Rohr Industries January 1987 - June 1989
TRW January 1985 - January 1987
United States Air Force April 1980 - July 1984
Skills
Capital Project Planning, Project Management, Strategic Planning, Space Planning, Project Planning, Construction Cost..., Negotiation, Facilities Management, Team Leadership, Data Analysis, Higher Education, Research, Grant Writing, Relocations and Moves, Nonprofits, Community Outreach, Fundraising, Public Speaking, Analysis, Qualitative Research, Event Planning, Management, Program Management, Statistics, Teaching, Social Media
Education
University of Maryland College Park
Bachelor's of Science, Interior Design/ Architecture
Accenture Llc November 2013 - Present
DCS Contractor for Accenture Llc March 2013 - November 2013
Plexis Healthcare Systems Inc. August 2011 - February 2013
Plexis Healthcare Systems Inc. February 2007 - August 2011
Plexis Healthcare Systems Inc. June 2004 - February 2007
Oregon Department of Motor Vehicles February 2003 - June 2004
Aspect Telecommunications June 1994 - July 2002
Space Systems Loral April 1989 - June 1994
Omniplan Corporation August 1986 - March 1989
Ford Aerospace March 1984 - August 1986
Skills
Functional Design, User Stories, User Scenarios, Product Requirements, Pre-sales Technical..., Technical Demonstrations, Product Direction, Requirements Analysis, SharePoint, Visio, Agile Methodologies, Business Analysis, Team Leadership, Product Management, Project Management, Analysis, Windows, Software Implementation, Functional..., Technical Writing, Usability, Program Management, Scrum, User Interface Design, Requirements Gathering, Healthcare, Project Planning, Software Development, Software Project..., SDLC, Software Documentation, SQL, Software Engineering, Agile Application..., Software Design
Education
University of Houston
BS
Stock and Options Trading 2007 - Present
Indecon Solutions 2005 - 2007
Stock and Options Trading 1996 - 2004
Arbor Software 1994 - 1995
Aspect Telecommunications 1993 - 1994
Aion Corporation 1986 - 1992
Andersen Consulting - currently Accenture 1982 - 1986
Skills
Management Consulting, Systems Analysis, Business Analysis, Project Management, Process Improvement, Personnel Management, Technical Support, Training, Team Building, Team Management, Communication
Education
Purdue University - Krannert School of Management 1978 — 1981
Bachelor of Science (BS), Industrial Management
Speedway High School 1975 — 1978
California Water Service Company April 2013 - Present
California Water Service Company March 2001 - April 2013
Global Village Communication 1996 - 1999
Aspect Telecommunications 1994 - 1996
Intel Corporation 1983 - 1994
Skills
Human Resources, Employee Training, PeopleSoft, Customer Service, Workers Compensation, FMLA, SDI, Employee Relations, CFRA, LTD
Education
James Madison University
Bachelor's degree, Industrial Social Work