Interactive Intelligence
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 Headquarters: Indianapolis, Indiana, United States CEO: Donald E Brown (Apr 1995–) Number of employees: 2,000 (2016) Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence Employees
Employee
Years
Job
Industry
Chad Burnett Chad Burnett's Interactive Intelligence Experience January 2014 - March 2015
Job Internal Tool Developer
Industry Telecommunications
Experience
ShoreTel May 2015 - Present
Interactive Intelligence January 2014 - March 2015
ShoreTel September 2008 - January 2014
VegaStream 2006 - 2008
SPX Process Equipment 2005 - 2006
EarthTech 2004 - 2005
Skills
VoIP, SIP, Telephony, Windows Server, Troubleshooting, IP, Networking, Integration, Microsoft SQL Server, TCP/IP, Unified Communications, Contact Centers, C#, Telecommunications, Network Design, Managed Services, WAN, MySQL, Switches, Technical Support, Wireless, Call Center, ASP.NET, Business Intelligence, Network Administration, ITIL, Windows, IVR, Call Logging, Win32 API, SQL, ETL, Pre-sales, Call Centers, Cloud Computing, Solution Selling
Education
ITT Technical Institute-Greenfield 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications, 3.49
ShoreTel May 2015 - Present
Interactive Intelligence January 2014 - March 2015
ShoreTel September 2008 - January 2014
VegaStream 2006 - 2008
SPX Process Equipment 2005 - 2006
EarthTech 2004 - 2005
Skills
VoIP, SIP, Telephony, Windows Server, Troubleshooting, IP, Networking, Integration, Microsoft SQL Server, TCP/IP, Unified Communications, Contact Centers, C#, Telecommunications, Network Design, Managed Services, WAN, MySQL, Switches, Technical Support, Wireless, Call Center, ASP.NET, Business Intelligence, Network Administration, ITIL, Windows, IVR, Call Logging, Win32 API, SQL, ETL, Pre-sales, Call Centers, Cloud Computing, Solution Selling
Education
ITT Technical Institute-Greenfield 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications, 3.49
Julie Kost Julie Kost's Interactive Intelligence Experience December 2000 - April 2001
Job at American Structurepoint, Inc.
Industry Marketing and Advertising
Experience
American Structurepoint, Inc. May 2008 - Present
USA Funds Services June 1992 - May 2008
Interactive Intelligence December 2000 - April 2001
Skills
Strategic Planning, Marketing Strategy, Marketing, Marketing Communications, Marketing Management, Advertising, Budgets, Business Development, Coaching, Competitive Analysis, Copywriting, Customer Service, Email Marketing, Leadership, Management, New Business Development, Online Marketing, Press Releases, Product Marketing, Project Management, Project Planning, Proposal Writing, Public Relations, Public Speaking, Social Media, Social Media Marketing, Strategy, Teamwork, Time Management, Training, Account Management, Digital Marketing, Direct Marketing, Market Research
Education
Indiana Wesleyan University 2004 — 2008
Bachelor of Science, Marketing
American Structurepoint, Inc. May 2008 - Present
USA Funds Services June 1992 - May 2008
Interactive Intelligence December 2000 - April 2001
Skills
Strategic Planning, Marketing Strategy, Marketing, Marketing Communications, Marketing Management, Advertising, Budgets, Business Development, Coaching, Competitive Analysis, Copywriting, Customer Service, Email Marketing, Leadership, Management, New Business Development, Online Marketing, Press Releases, Product Marketing, Project Management, Project Planning, Proposal Writing, Public Relations, Public Speaking, Social Media, Social Media Marketing, Strategy, Teamwork, Time Management, Training, Account Management, Digital Marketing, Direct Marketing, Market Research
Education
Indiana Wesleyan University 2004 — 2008
Bachelor of Science, Marketing
Keith Foster Keith Foster's Interactive Intelligence Experience May 2015 - Present
Job Strategic Team Lead at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence May 2015 - Present
Interactive Intelligence February 2014 - Present
Interactive Intelligence April 2011 - Present
Manpower - Apple Contract December 2007 - April 2011
Community Tech Center, Inc. August 2004 - July 2009
Skills
VoIP, SIP, Networking, Unified Communications, Call Centers, Windows Server, Contact Centers, Microsoft Office, ACD, Customer Service, Windows 7, Help Desk Support, Enterprise Software, Troubleshooting, Business Networking, Computer Repair, Customer Satisfaction, Mac OS, Windows & Mac operating..., Polycom, Interaction Center, ICCE 3.0, ICCE 4.0, Interaction Edge, AudioCodes Gateway, Cloud Computing, Cloud Communications
Education
Ivy Tech Community College
Interactive Intelligence May 2015 - Present
Interactive Intelligence February 2014 - Present
Interactive Intelligence April 2011 - Present
Manpower - Apple Contract December 2007 - April 2011
Community Tech Center, Inc. August 2004 - July 2009
Skills
VoIP, SIP, Networking, Unified Communications, Call Centers, Windows Server, Contact Centers, Microsoft Office, ACD, Customer Service, Windows 7, Help Desk Support, Enterprise Software, Troubleshooting, Business Networking, Computer Repair, Customer Satisfaction, Mac OS, Windows & Mac operating..., Polycom, Interaction Center, ICCE 3.0, ICCE 4.0, Interaction Edge, AudioCodes Gateway, Cloud Computing, Cloud Communications
Education
Ivy Tech Community College
Christopher Highman Christopher Highman's Interactive Intelligence Experience October 2014 - Present
Job Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence October 2014 - Present
Skills
Microsoft SQL Server, Linux, Cloud Computing, .NET, C#, VMware, Active Directory, VoIP, PHP, MySQL, JavaScript, ASP.NET, Strategic Planning, SOAP, Project Management, REST, XML, Virtualization, Software Documentation, jQuery, Network Security, Visual Studio, Database Design, WCF, Agile Methodologies, C++, JSON, HTML 5, Windows Services, Ruby on Rails, Cisco VPN, Time Management, Objective-C, Asterisk, Perl, Software Deployment, Unit Testing, Design Patterns, Multithreading, Crash Dump Analysis, Perforce, iOS development, Vulnerability Assessment, Cisco Routing &..., Debugging Code, Regression Testing, Test Driven Development, Software Development, HTML5, SQL
Education
Western Governors University 2012 — 2013
Bachelor of Science (BS), Information Technology - Software Development
Ivy Tech Community College 2009 — 2011
Associates of Arts, General Studies, 3.9 GPA
University of Southern Indiana 2009 — 2011
Bachelors of Science, Chemistry, Senior Standing
Interactive Intelligence October 2014 - Present
Skills
Microsoft SQL Server, Linux, Cloud Computing, .NET, C#, VMware, Active Directory, VoIP, PHP, MySQL, JavaScript, ASP.NET, Strategic Planning, SOAP, Project Management, REST, XML, Virtualization, Software Documentation, jQuery, Network Security, Visual Studio, Database Design, WCF, Agile Methodologies, C++, JSON, HTML 5, Windows Services, Ruby on Rails, Cisco VPN, Time Management, Objective-C, Asterisk, Perl, Software Deployment, Unit Testing, Design Patterns, Multithreading, Crash Dump Analysis, Perforce, iOS development, Vulnerability Assessment, Cisco Routing &..., Debugging Code, Regression Testing, Test Driven Development, Software Development, HTML5, SQL
Education
Western Governors University 2012 — 2013
Bachelor of Science (BS), Information Technology - Software Development
Ivy Tech Community College 2009 — 2011
Associates of Arts, General Studies, 3.9 GPA
University of Southern Indiana 2009 — 2011
Bachelors of Science, Chemistry, Senior Standing
Brittney Bree Baxter's Interactive Intelligence Experience July 2014 - Present
Job Manager, Global Student Programs at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence July 2014 - Present
Interactive Intelligence February 2011 - June 2014
Vincennes University Aviation Technology Center 2009 - 2011
the Sunflower Group 2008 - 2009
Olinger Distributing Company June 2007 - August 2008
Red Bull Energy Drink 2005 - 2008
Skills
Sales, Event Planning, Microsoft Office, Account Management, Marketing, Recruiting, Leadership, College Recruiting, Customer Service, Salesforce.com, Public Speaking, Social Media Marketing, Event Management, Email Marketing, Human Resources, Leadership Development, Training, Social Media, Sales Operations, Social Networking
Education
Indiana University-Purdue University at Indianapolis 2003 — 2007
BA, Communication Studies
Oak Hill High School
Interactive Intelligence July 2014 - Present
Interactive Intelligence February 2011 - June 2014
Vincennes University Aviation Technology Center 2009 - 2011
the Sunflower Group 2008 - 2009
Olinger Distributing Company June 2007 - August 2008
Red Bull Energy Drink 2005 - 2008
Skills
Sales, Event Planning, Microsoft Office, Account Management, Marketing, Recruiting, Leadership, College Recruiting, Customer Service, Salesforce.com, Public Speaking, Social Media Marketing, Event Management, Email Marketing, Human Resources, Leadership Development, Training, Social Media, Sales Operations, Social Networking
Education
Indiana University-Purdue University at Indianapolis 2003 — 2007
BA, Communication Studies
Oak Hill High School
Zach Maddox's Interactive Intelligence Experience June 2014 - Present
Job Automation Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2014 - Present
Imagine Products Inc May 2013 - May 2014
IUPUI University Library January 2012 - May 2013
IUPUI Department of Computer Science August 2012 - December 2012
IUPUI University Library September 2010 - May 2012
Skills
Java, SQL, Eclipse, Microsoft SQL Server, Objective-C, C#, OO Software Development, OOAD, Microsoft Visual Studio, Oracle SQL Developer, C/C++, Oracle, Microsoft Office, Teamwork, Project Management, Written Communication, Self-starting, PHP, Python
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Bachelor's degree, Computer Science
Interactive Intelligence June 2014 - Present
Imagine Products Inc May 2013 - May 2014
IUPUI University Library January 2012 - May 2013
IUPUI Department of Computer Science August 2012 - December 2012
IUPUI University Library September 2010 - May 2012
Skills
Java, SQL, Eclipse, Microsoft SQL Server, Objective-C, C#, OO Software Development, OOAD, Microsoft Visual Studio, Oracle SQL Developer, C/C++, Oracle, Microsoft Office, Teamwork, Project Management, Written Communication, Self-starting, PHP, Python
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Bachelor's degree, Computer Science
Anthony Teal's Interactive Intelligence Experience November 1998 - December 2000
Job Senior Oracle DBA
Industry Utilities
Experience
Moser Consulting March 2015 - Present
Midwest ISO December 2011 - Present
Midwest ISO January 2006 - November 2011
HH Gregg October 2005 - December 2005
IUPUI December 1997 - December 2005
RealMed October 2002 - October 2005
Naval Surface Warfare Center June 2002 - September 2002
Heritage Environmental Services January 2001 - May 2002
Interactive Intelligence November 1998 - December 2000
Avantec July 1998 - October 1998
Skills
Military History, Oracle, PL/SQL, Oracle Enterprise..., OID, Netezza, SQL Server 2000-2008, Database Administration, Performance Tuning, Oracle RAC, Business Intelligence, Microsoft SQL Server, Databases, ITIL, SQL, SQL Tuning, SDLC, Data Warehousing, Integration, Data Guard, Security
Education
Indiana University-Purdue University at Indianapolis 1994 — 1998
Masters, Computer Science
Purdue University 1989 — 1991
Bachelors, Computer Technology
Hamilton Southeastern HS
Moser Consulting March 2015 - Present
Midwest ISO December 2011 - Present
Midwest ISO January 2006 - November 2011
HH Gregg October 2005 - December 2005
IUPUI December 1997 - December 2005
RealMed October 2002 - October 2005
Naval Surface Warfare Center June 2002 - September 2002
Heritage Environmental Services January 2001 - May 2002
Interactive Intelligence November 1998 - December 2000
Avantec July 1998 - October 1998
Skills
Military History, Oracle, PL/SQL, Oracle Enterprise..., OID, Netezza, SQL Server 2000-2008, Database Administration, Performance Tuning, Oracle RAC, Business Intelligence, Microsoft SQL Server, Databases, ITIL, SQL, SQL Tuning, SDLC, Data Warehousing, Integration, Data Guard, Security
Education
Indiana University-Purdue University at Indianapolis 1994 — 1998
Masters, Computer Science
Purdue University 1989 — 1991
Bachelors, Computer Technology
Hamilton Southeastern HS
Cody Clark's Interactive Intelligence Experience April 2010 - December 2012
Job Global Marketing and Brand Strategy Management Professional
Industry Marketing and Advertising
Experience
Standard Register January 2015 - Present
Salesforce March 2013 - December 2014
Cody Clark Design May 2009 - September 2014
Interactive Intelligence April 2010 - December 2012
Yellow Pages Group / Groupe Pages Jaunes – Canada May 2009 - April 2010
LMS Intellibound, Inc May 2008 - May 2009
Education
Indiana Wesleyan University 2010 — 2012
Masters of Business Administration, Applied Management; Marketing
University of Indianapolis 2005 — 2009
Bachelor of Fine Arts Cum Laude, Visual Communication Design; Marketing
Standard Register January 2015 - Present
Salesforce March 2013 - December 2014
Cody Clark Design May 2009 - September 2014
Interactive Intelligence April 2010 - December 2012
Yellow Pages Group / Groupe Pages Jaunes – Canada May 2009 - April 2010
LMS Intellibound, Inc May 2008 - May 2009
Education
Indiana Wesleyan University 2010 — 2012
Masters of Business Administration, Applied Management; Marketing
University of Indianapolis 2005 — 2009
Bachelor of Fine Arts Cum Laude, Visual Communication Design; Marketing
Greg Noland's Interactive Intelligence Experience June 2009 - Present
Job Gloal logistics Specialist at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2009 - Present
Skills
Contact Centers, Import Export
Education
Indiana University-Purdue University at Indianapolis 2014 — 2017
Bachelor of Science (B.S.), Environmental Science
Indiana University 2001 — 2006
History / Political Science
Interactive Intelligence June 2009 - Present
Skills
Contact Centers, Import Export
Education
Indiana University-Purdue University at Indianapolis 2014 — 2017
Bachelor of Science (B.S.), Environmental Science
Indiana University 2001 — 2006
History / Political Science
Tekiah Tunstall's Interactive Intelligence Experience April 2012 - May 2013
Job Systems Administrator at Stanley Security Solutions
Industry Information Services
Experience
Stanley Security Solutions June 2013 - Present
Interactive Intelligence April 2012 - May 2013
Interactive Intelligence October 2009 - April 2012
Marion County Health Department April 2008 - October 2009
Ivy Tech Community College January 2008 - April 2008
Clarian Health Partners March 2007 - January 2008
Skills
Leadership, System Administration, Troubleshooting, Program Management, Project Management, Analysis, Servers, Customer Service, Microsoft Office, Networking, Visio, SharePoint, XP, Access, Management, Training, Windows Server, Databases, Process Improvement, Technical Support, Software Installation, Operating Systems, IT Service Management, Help Desk Support, Information Technology, Software Documentation, Active Directory, Security, Wireless Networking
Education
Indiana University-Purdue University at Indianapolis
B.S.
Warren Central High School
Stanley Security Solutions June 2013 - Present
Interactive Intelligence April 2012 - May 2013
Interactive Intelligence October 2009 - April 2012
Marion County Health Department April 2008 - October 2009
Ivy Tech Community College January 2008 - April 2008
Clarian Health Partners March 2007 - January 2008
Skills
Leadership, System Administration, Troubleshooting, Program Management, Project Management, Analysis, Servers, Customer Service, Microsoft Office, Networking, Visio, SharePoint, XP, Access, Management, Training, Windows Server, Databases, Process Improvement, Technical Support, Software Installation, Operating Systems, IT Service Management, Help Desk Support, Information Technology, Software Documentation, Active Directory, Security, Wireless Networking
Education
Indiana University-Purdue University at Indianapolis
B.S.
Warren Central High School
Matt Dolan Matt Dolan's Interactive Intelligence Experience May 2014 - Present
Job Marketing at Interactive Intelligence
Industry Marketing and Advertising
Experience
Interactive Intelligence May 2014 - Present
KAR Auction Services, Inc October 2013 - May 2014
CarMax May 2013 - October 2013
Butler Toyota Scion December 2012 - May 2013
FastenalA February 2012 - December 2012
Brightpoint LLC January 2011 - February 2012
The Church of Jesus Christ of Latter-day Saints January 2009 - January 2011
Skills
Customer Service, Sales, Leadership, Lead Generation, Microsoft Office, Public Speaking, Cold Calling, Customer Satisfaction, Microsoft Excel, Strategic Planning, Budgets, Management, Microsoft Word, PowerPoint, Salesforce.com, Time Management, Outlook, Car sales, Public Relations, English, Windows, Research, Teaching, Photoshop, HTML, Spanish-speaking, Spanish-English, National Inside Sales, Inventory Management, Boy Scouts, People Management, Toyota Way, IVR, CIC, Bilingual Communications, Fully Bilingual Spanish
Education
Ivy Tech Community College 2012 — 2016
Spanish Language and Literature
Plainfield High School 2003 — 2008
Core 40 Diploma, General Studies
Interactive Intelligence May 2014 - Present
KAR Auction Services, Inc October 2013 - May 2014
CarMax May 2013 - October 2013
Butler Toyota Scion December 2012 - May 2013
FastenalA February 2012 - December 2012
Brightpoint LLC January 2011 - February 2012
The Church of Jesus Christ of Latter-day Saints January 2009 - January 2011
Skills
Customer Service, Sales, Leadership, Lead Generation, Microsoft Office, Public Speaking, Cold Calling, Customer Satisfaction, Microsoft Excel, Strategic Planning, Budgets, Management, Microsoft Word, PowerPoint, Salesforce.com, Time Management, Outlook, Car sales, Public Relations, English, Windows, Research, Teaching, Photoshop, HTML, Spanish-speaking, Spanish-English, National Inside Sales, Inventory Management, Boy Scouts, People Management, Toyota Way, IVR, CIC, Bilingual Communications, Fully Bilingual Spanish
Education
Ivy Tech Community College 2012 — 2016
Spanish Language and Literature
Plainfield High School 2003 — 2008
Core 40 Diploma, General Studies
Chris Weitzel Chris Weitzel's Interactive Intelligence Experience November 2011 - June 2014
Job Consulting Software Engineer | Serving Customers and Emphasizing Quality
Industry Computer Software
Experience
E-gineering, LLC July 2014 - Present
Evanced Solutions January 2015 - August 2015
Midcontinent Independent System Operator July 2014 - December 2014
Interactive Intelligence November 2011 - June 2014
State Farm Insurance August 2010 - May 2011
Skills
C#, Software Engineering, Object Oriented Design, Software Design Patterns, SQL, ASP.NET, Software Development, Refactoring, Object Oriented Software, Continuous Integration, Unit Testing, Dependency Injection, Algorithms, Java, C++, XML, Multithreaded..., Microsoft SQL Server, Communication, Debugging Code, .NET, Visual Studio, .NET Remoting, Entity Framework, Perforce, Version Control Tools, Software Documentation, Distributed Systems, Teamwork, Databases
Education
Indiana University-Purdue University at Indianapolis 2012 — 2015
Non-Degree Seeking, Computer Science
Southern Illinois University, Carbondale 2006 — 2011
BS, Computer Science
E-gineering, LLC July 2014 - Present
Evanced Solutions January 2015 - August 2015
Midcontinent Independent System Operator July 2014 - December 2014
Interactive Intelligence November 2011 - June 2014
State Farm Insurance August 2010 - May 2011
Skills
C#, Software Engineering, Object Oriented Design, Software Design Patterns, SQL, ASP.NET, Software Development, Refactoring, Object Oriented Software, Continuous Integration, Unit Testing, Dependency Injection, Algorithms, Java, C++, XML, Multithreaded..., Microsoft SQL Server, Communication, Debugging Code, .NET, Visual Studio, .NET Remoting, Entity Framework, Perforce, Version Control Tools, Software Documentation, Distributed Systems, Teamwork, Databases
Education
Indiana University-Purdue University at Indianapolis 2012 — 2015
Non-Degree Seeking, Computer Science
Southern Illinois University, Carbondale 2006 — 2011
BS, Computer Science
Kirk Miller Kirk Miller's Interactive Intelligence Experience 2005 - 2006
Job Medical Leave
Industry Information Technology and Services
Experience
Medical Leave January 2015 - Present
Apparatus April 2014 - December 2014
Apparatus August 2013 - March 2014
Apparatus February 2013 - July 2013
L5 Solutions, LLC December 2005 - February 2013
Interactive Intelligence 2005 - 2006
Frakes Engineering, Inc. 2000 - 2004
Education
Indiana University-Purdue University at Indianapolis 1999 — 2002
BS
The Ohio State University 1993 — 1996
Resource Management
United States Air Force Academy 1992 — 1993
N/A
Medical Leave January 2015 - Present
Apparatus April 2014 - December 2014
Apparatus August 2013 - March 2014
Apparatus February 2013 - July 2013
L5 Solutions, LLC December 2005 - February 2013
Interactive Intelligence 2005 - 2006
Frakes Engineering, Inc. 2000 - 2004
Education
Indiana University-Purdue University at Indianapolis 1999 — 2002
BS
The Ohio State University 1993 — 1996
Resource Management
United States Air Force Academy 1992 — 1993
N/A
Christopher Amon's Interactive Intelligence Experience March 2012 - July 2013
Job Director of Information Technology at Ivy Tech Community College
Industry Information Technology and Services
Experience
Ivy Tech Community College August 2013 - Present
Interactive Intelligence March 2012 - July 2013
Practive Solutions, Inc. November 2010 - March 2012
Indianapolis Airport Authority July 2008 - November 2010
Adecco Technical / Goodrich Aerospace January 2008 - March 2008
Northrop Grumman November 2006 - January 2008
Irwin Mortgage Corporation December 2003 - July 2006
ADESA October 2000 - September 2003
Bank One September 1999 - September 2000
Fiserv Output Solutions June 1996 - July 1998
Skills
Vendor Management, Security, ITIL, Information Technology, Software Documentation, Technical Support, System Administration, IT Asset Management, Management, Telecommunications, Troubleshooting, Process Improvement, Active Directory, Servers, SharePoint, Microsoft Office, Leadership, System Deployment, Software Installation, Computer Hardware, IT Service Management, Change Management, Windows Server, IT Management, Team Building, Training, Visio, Business Analysis, Problem Solving, Disaster Recovery, Asset Management, Strategic Planning, Maximo, IT Operations, Windows, MS Project, Microsoft Exchange, Help Desk Support, Procurement, SLA, Inventory Management, Asset Managment, Incident Management, Call Centers, Service-Now, Digital Signage, Microsoft SCCM 2012, Six Sigma
Education
Ivy Tech Community College 2014 — 2016
Associate’s Degree, Computer Information Technology, 4.0
Sierra College 2010 — 2010
Information Technology Security
Network Services Group 2001 — 2003
n/a, Information Technology Training
Ivy Tech State College 1996 — 1996
Certificate, Industrial Manufacturing
Ivy Tech State College 1994 — 1996
Radiology
Ivy Tech Community College 2015 — 2015
Certification, Six Sigma, A
Purdue University 2015 — 2015
Six Sigma Lean Green Belt, n/a
Ivy Tech Community College August 2013 - Present
Interactive Intelligence March 2012 - July 2013
Practive Solutions, Inc. November 2010 - March 2012
Indianapolis Airport Authority July 2008 - November 2010
Adecco Technical / Goodrich Aerospace January 2008 - March 2008
Northrop Grumman November 2006 - January 2008
Irwin Mortgage Corporation December 2003 - July 2006
ADESA October 2000 - September 2003
Bank One September 1999 - September 2000
Fiserv Output Solutions June 1996 - July 1998
Skills
Vendor Management, Security, ITIL, Information Technology, Software Documentation, Technical Support, System Administration, IT Asset Management, Management, Telecommunications, Troubleshooting, Process Improvement, Active Directory, Servers, SharePoint, Microsoft Office, Leadership, System Deployment, Software Installation, Computer Hardware, IT Service Management, Change Management, Windows Server, IT Management, Team Building, Training, Visio, Business Analysis, Problem Solving, Disaster Recovery, Asset Management, Strategic Planning, Maximo, IT Operations, Windows, MS Project, Microsoft Exchange, Help Desk Support, Procurement, SLA, Inventory Management, Asset Managment, Incident Management, Call Centers, Service-Now, Digital Signage, Microsoft SCCM 2012, Six Sigma
Education
Ivy Tech Community College 2014 — 2016
Associate’s Degree, Computer Information Technology, 4.0
Sierra College 2010 — 2010
Information Technology Security
Network Services Group 2001 — 2003
n/a, Information Technology Training
Ivy Tech State College 1996 — 1996
Certificate, Industrial Manufacturing
Ivy Tech State College 1994 — 1996
Radiology
Ivy Tech Community College 2015 — 2015
Certification, Six Sigma, A
Purdue University 2015 — 2015
Six Sigma Lean Green Belt, n/a
Gino Calderon's Interactive Intelligence Experience May 2014 - September 2015
Job Project Engineer at TripleCare
Industry Information Technology and Services
Experience
TripleCare September 2015 - Present
Interactive Intelligence May 2014 - September 2015
Interactive Intelligence June 2013 - May 2014
Interactive Intelligence October 2012 - May 2013
Angie's List September 2012 - May 2013
US Department of Homeland Security September 2012 - May 2013
Indiana University Health September 2009 - May 2012
Skills
Training, Quality Assurance, Social Media, Process Improvement, Management, Leadership, Business Analysis, Project Management, Information Technology, Access, Microsoft Office, Computer Hardware, Integrated Marketing, Facebook, Testing, Quality Control, Windows Server, VoIP, Network Infrastructure, Remote Infrastructure..., PowerPoint, Public Speaking
Education
Indiana University-Purdue University at Indianapolis 2008 — 2013
Bachelor of Science (BS), Informatics
Indiana University-Purdue University at Indianapolis 2008 — 2013
Minor, Business
TripleCare September 2015 - Present
Interactive Intelligence May 2014 - September 2015
Interactive Intelligence June 2013 - May 2014
Interactive Intelligence October 2012 - May 2013
Angie's List September 2012 - May 2013
US Department of Homeland Security September 2012 - May 2013
Indiana University Health September 2009 - May 2012
Skills
Training, Quality Assurance, Social Media, Process Improvement, Management, Leadership, Business Analysis, Project Management, Information Technology, Access, Microsoft Office, Computer Hardware, Integrated Marketing, Facebook, Testing, Quality Control, Windows Server, VoIP, Network Infrastructure, Remote Infrastructure..., PowerPoint, Public Speaking
Education
Indiana University-Purdue University at Indianapolis 2008 — 2013
Bachelor of Science (BS), Informatics
Indiana University-Purdue University at Indianapolis 2008 — 2013
Minor, Business
Brian Castille's Interactive Intelligence Experience System EngineerInteractive IntelligenceMay 2014 - Present
Job System Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence System EngineerInteractive IntelligenceMay 2014 - Present
Skills
SQL, Cloud Computing, Integration, HTML, Microsoft Office, Microsoft Servers, Network Security, Virtualization, Leadership, Customer Service
Education
Indiana University-Purdue University at Indianapolis
Interactive Intelligence System EngineerInteractive IntelligenceMay 2014 - Present
Skills
SQL, Cloud Computing, Integration, HTML, Microsoft Office, Microsoft Servers, Network Security, Virtualization, Leadership, Customer Service
Education
Indiana University-Purdue University at Indianapolis
Cherie Jensen - King's Interactive Intelligence Experience June 2011 - Present
Job Implementation Consultant at Interactive Intellegence ARM division
Industry Computer Software
Experience
Interactive Intelligence June 2011 - Present
Integrity Financial Partners December 2008 - May 2011
ONTARIO SYSTEMS, LLC April 2006 - December 2008
The Salvation Army Harbor Light Center 2004 - 2006
Indiana University-Purdue University Indianapolis 2004 - 2005
Skills
Business Analysis, Data Analysis, Crystal Reports, Call Centers, Software Documentation, Training, Databases, Requirements Analysis, SQL, Vendor Management, Process Improvement, Business Intelligence
Education
Indiana University-Purdue University at Indianapolis 2002 — 2005
Bachelors of Science, Computer Science
Interactive Intelligence June 2011 - Present
Integrity Financial Partners December 2008 - May 2011
ONTARIO SYSTEMS, LLC April 2006 - December 2008
The Salvation Army Harbor Light Center 2004 - 2006
Indiana University-Purdue University Indianapolis 2004 - 2005
Skills
Business Analysis, Data Analysis, Crystal Reports, Call Centers, Software Documentation, Training, Databases, Requirements Analysis, SQL, Vendor Management, Process Improvement, Business Intelligence
Education
Indiana University-Purdue University at Indianapolis 2002 — 2005
Bachelors of Science, Computer Science
Ryan Ratcliff's Interactive Intelligence Experience August 2013 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence August 2013 - Present
Interactive Intelligence April 2012 - August 2013
Interactive Intelligence November 2010 - April 2012
Computer Task Group January 2007 - August 2010
Entertainment Distribution Company May 2005 - January 2007
Universal Music Group/EDC LLC January 2000 - May 2005
Skills
Java, Data Science, Amazon Web Services..., Cloud Applications, C#, Visual Studio, Microsoft SQL Server, XML, Software Project..., Oracle, .NET, ASP.NET, SQL Server, Web Services, JavaScript, Software Architectural...
Education
Indiana University-Purdue University at Indianapolis 1997 — 2004
Bachelor of Technology (B.Tech.), Software Development
Interactive Intelligence August 2013 - Present
Interactive Intelligence April 2012 - August 2013
Interactive Intelligence November 2010 - April 2012
Computer Task Group January 2007 - August 2010
Entertainment Distribution Company May 2005 - January 2007
Universal Music Group/EDC LLC January 2000 - May 2005
Skills
Java, Data Science, Amazon Web Services..., Cloud Applications, C#, Visual Studio, Microsoft SQL Server, XML, Software Project..., Oracle, .NET, ASP.NET, SQL Server, Web Services, JavaScript, Software Architectural...
Education
Indiana University-Purdue University at Indianapolis 1997 — 2004
Bachelor of Technology (B.Tech.), Software Development
Crockett Smith's Interactive Intelligence Experience March 2014 - Present
Job Systems Support Specialist at Interactive Intelligence, Tour Guide at Indiana Zipline Tours, and 25U for Army NG
Industry Information Technology and Services
Experience
Interactive Intelligence March 2014 - Present
Indiana Zipline Tours March 2014 - Present
Army National Guard October 2010 - Present
Amazon October 2011 - March 2014
Random House May 2008 - October 2011
Walt Disney World January 2008 - June 2008
Skills
Photoshop, Microsoft Office, Zebra, Lenovo, Windows 7, Team Leadership, HTML, Hardware Support, Computer Hardware, Troubleshooting, RF troubleshooting, Honeywell DCS, Graphic Design, Handwriting Recognition, Task Management, Remedy Ticketing System, SharePoint, Social Networking, siemens
Education
Ivy Tech Community College 2006 — 2008
Graphic Design
Interactive Intelligence March 2014 - Present
Indiana Zipline Tours March 2014 - Present
Army National Guard October 2010 - Present
Amazon October 2011 - March 2014
Random House May 2008 - October 2011
Walt Disney World January 2008 - June 2008
Skills
Photoshop, Microsoft Office, Zebra, Lenovo, Windows 7, Team Leadership, HTML, Hardware Support, Computer Hardware, Troubleshooting, RF troubleshooting, Honeywell DCS, Graphic Design, Handwriting Recognition, Task Management, Remedy Ticketing System, SharePoint, Social Networking, siemens
Education
Ivy Tech Community College 2006 — 2008
Graphic Design
Kevin Glinski's Interactive Intelligence Experience January 2005 - Present
Job Lead Technical Integration Specialist at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence January 2005 - Present
Binary Software Indy, LLC January 2013 - Present
HMBA.org May 2010 - Present
Skills
C#, WPF, .NET, XML, WinForms, XSLT, SQL, JavaScript, Salesforce.com, UML, Crystal Reports, Perforce, Ruby, ruby on ra, HTML 5, Design Patterns, Java, Android Development, AngularJS, GOLang
Education
Indiana University-Purdue University at Indianapolis 2008 — 2012
Masters Computer Science, Software Engineering
Purdue University 2000 — 2004
Electrical and Computer Engineering
Interactive Intelligence January 2005 - Present
Binary Software Indy, LLC January 2013 - Present
HMBA.org May 2010 - Present
Skills
C#, WPF, .NET, XML, WinForms, XSLT, SQL, JavaScript, Salesforce.com, UML, Crystal Reports, Perforce, Ruby, ruby on ra, HTML 5, Design Patterns, Java, Android Development, AngularJS, GOLang
Education
Indiana University-Purdue University at Indianapolis 2008 — 2012
Masters Computer Science, Software Engineering
Purdue University 2000 — 2004
Electrical and Computer Engineering
Janet L Janet L's Interactive Intelligence Experience January 2004 - January 2010
Job Business Partner Manager
Industry Telecommunications
Experience
IDSolutions January 2010 - November 2012
Interactive Intelligence January 2004 - January 2010
Self Employed August 2001 - March 2004
Skills
Solution Selling, Unified Communications, Video Conferencing, Direct Sales, Channel, SaaS, VoIP, Managed Services, Salesforce.com, Account Management, Telecommunications, Sales Management, Cloud Computing, IVR, Call Center, Contact Centers, Telephony, Lead Generation, ACD, Sales Process, Integration, Cloud Applications, Network Architecture, Channel Partners, Go-to-market Strategy, Telepresence, IP, Networking, Partner Management, CRM, Software Industry, Vendor Management, New Business Development, Unified Messaging, SIP, Enterprise Software, Pre-sales, Cisco Technologies, Data Center, Wireless
Education
Lake Michigan College 1988 — 1990
No Degree, Business Management
Niles Senior High School
IDSolutions January 2010 - November 2012
Interactive Intelligence January 2004 - January 2010
Self Employed August 2001 - March 2004
Skills
Solution Selling, Unified Communications, Video Conferencing, Direct Sales, Channel, SaaS, VoIP, Managed Services, Salesforce.com, Account Management, Telecommunications, Sales Management, Cloud Computing, IVR, Call Center, Contact Centers, Telephony, Lead Generation, ACD, Sales Process, Integration, Cloud Applications, Network Architecture, Channel Partners, Go-to-market Strategy, Telepresence, IP, Networking, Partner Management, CRM, Software Industry, Vendor Management, New Business Development, Unified Messaging, SIP, Enterprise Software, Pre-sales, Cisco Technologies, Data Center, Wireless
Education
Lake Michigan College 1988 — 1990
No Degree, Business Management
Niles Senior High School
Bo Hinton's Interactive Intelligence Experience July 2014 - Present
Job Infrastructure Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence July 2014 - Present
Our Sunday Visitor April 2011 - July 2014
Shuttleworth Inc August 2009 - April 2011
Town & Country Homes, Inc June 2006 - January 2009
Skills
Windows 7, VoIP, Microsoft CRM, Kaspersky, Active Directory, Cisco Technologies, Windows Server, Mac OS, Ubuntu, Windows XP Pro, DOS, OS/2, XP, Microsoft Exchange, IIS, Servers, Technical Support, System Administration, Blackberry Enterprise..., Dell PowerEdge Servers, Backup Exec, Network Administration, Operating Systems, Help Desk Support, Windows XP, Security, Software Installation, Networking
Education
Ivy Tech Community College 2007 — 2010
Associate of Applied Science, Computer Information Technology
Ivy Tech Community College-Northeast 2010 — 2013
Certificate in Network Administration, Cisco & Microsoft Networking
Interactive Intelligence July 2014 - Present
Our Sunday Visitor April 2011 - July 2014
Shuttleworth Inc August 2009 - April 2011
Town & Country Homes, Inc June 2006 - January 2009
Skills
Windows 7, VoIP, Microsoft CRM, Kaspersky, Active Directory, Cisco Technologies, Windows Server, Mac OS, Ubuntu, Windows XP Pro, DOS, OS/2, XP, Microsoft Exchange, IIS, Servers, Technical Support, System Administration, Blackberry Enterprise..., Dell PowerEdge Servers, Backup Exec, Network Administration, Operating Systems, Help Desk Support, Windows XP, Security, Software Installation, Networking
Education
Ivy Tech Community College 2007 — 2010
Associate of Applied Science, Computer Information Technology
Ivy Tech Community College-Northeast 2010 — 2013
Certificate in Network Administration, Cisco & Microsoft Networking
Ben Haviland Ben Haviland's Interactive Intelligence Experience May 2013 - October 2013
Job Accounting Supervisor at Steel Dynamics, Inc
Industry Accounting
Experience
Steel Dynamics, Inc October 2013 - Present
Heritage Christian School July 2013 - Present
Interactive Intelligence May 2013 - October 2013
Whitesell Group May 2012 - May 2013
5-hour ENERGY April 2010 - May 2012
Skills
Financial Accounting, GAAP, General Ledger, Budgets, QuickBooks, Variance Analysis, Bank Reconciliation, Account Reconciliation, Financial Statements, Inventory Valuation, Fixed Assets, Month End Close, Year-end Close, Microsoft Excel, Corporate Tax, Managerial Finance, Great Plains Software, CPA, Access, Microsoft Word, Accounting
Education
University of Phoenix 2012 — 2014
Masters of Accounting, Accounting
Manchester College 2005 — 2010
Bachelor of Science (BS), Accounting
Steel Dynamics, Inc October 2013 - Present
Heritage Christian School July 2013 - Present
Interactive Intelligence May 2013 - October 2013
Whitesell Group May 2012 - May 2013
5-hour ENERGY April 2010 - May 2012
Skills
Financial Accounting, GAAP, General Ledger, Budgets, QuickBooks, Variance Analysis, Bank Reconciliation, Account Reconciliation, Financial Statements, Inventory Valuation, Fixed Assets, Month End Close, Year-end Close, Microsoft Excel, Corporate Tax, Managerial Finance, Great Plains Software, CPA, Access, Microsoft Word, Accounting
Education
University of Phoenix 2012 — 2014
Masters of Accounting, Accounting
Manchester College 2005 — 2010
Bachelor of Science (BS), Accounting
Emma Ehrhardt's Interactive Intelligence Experience May 2013 - Present
Job Computational Linguist at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence May 2013 - Present
The University of Arizona August 2011 - May 2012
The University of Arizona August 2010 - May 2011
Education
University of Arizona 2010 — 2012
Master of Science (MS), Human Language Technology, 4.0
Lincoln Christian University 2004 — 2009
Bachelor of Arts (BA), Biblical Exposition
Interactive Intelligence May 2013 - Present
The University of Arizona August 2011 - May 2012
The University of Arizona August 2010 - May 2011
Education
University of Arizona 2010 — 2012
Master of Science (MS), Human Language Technology, 4.0
Lincoln Christian University 2004 — 2009
Bachelor of Arts (BA), Biblical Exposition
Freeman Parks's Interactive Intelligence Experience May 2013 - February 2014
Job Security Developer, Platform Security At Salesforce.com Marketing Cloud
Industry Computer Software
Experience
salesforce.com February 2014 - Present
Interactive Intelligence May 2013 - February 2014
Department of Veterans Affairs July 2012 - May 2013
MediaFuel January 2012 - August 2012
National Football League January 2012 - February 2012
The Finish Line October 2010 - December 2011
Eli Lilly and Company April 2010 - August 2010
Eli Lilly and Company April 2009 - August 2009
Skills
MySQL, PHP, Databases, Microsoft SQL Server, JavaScript, SQL, Java, Python, C++, Microsoft Office, Programming, Web Development, HTML, HTML 5, Troubleshooting, Visual Studio, Visual Basic, Eclipse, Backtrack, Linux, Ubuntu, Social Networking, jQuery, Windows, Windows 7, C#, XHTML, C, AJAX, Access, Software Engineering, Network Security, Software Development, Ruby on Rails, CentOS, Windows XP Pro, Apache, Testing, WebSockets, Unix, Computer Science, TCP/IP, Computer Security, Requirements Gathering, User Acceptance Testing, System Integration..., Unit Testing, Defect Tracking, Software Development..., Agile Methodologies
Education
Indiana University-Purdue University at Indianapolis 2010 — 2013
Bachelor of Science (B.S.), Computer Science
Decatur Central 2005 — 2009
salesforce.com February 2014 - Present
Interactive Intelligence May 2013 - February 2014
Department of Veterans Affairs July 2012 - May 2013
MediaFuel January 2012 - August 2012
National Football League January 2012 - February 2012
The Finish Line October 2010 - December 2011
Eli Lilly and Company April 2010 - August 2010
Eli Lilly and Company April 2009 - August 2009
Skills
MySQL, PHP, Databases, Microsoft SQL Server, JavaScript, SQL, Java, Python, C++, Microsoft Office, Programming, Web Development, HTML, HTML 5, Troubleshooting, Visual Studio, Visual Basic, Eclipse, Backtrack, Linux, Ubuntu, Social Networking, jQuery, Windows, Windows 7, C#, XHTML, C, AJAX, Access, Software Engineering, Network Security, Software Development, Ruby on Rails, CentOS, Windows XP Pro, Apache, Testing, WebSockets, Unix, Computer Science, TCP/IP, Computer Security, Requirements Gathering, User Acceptance Testing, System Integration..., Unit Testing, Defect Tracking, Software Development..., Agile Methodologies
Education
Indiana University-Purdue University at Indianapolis 2010 — 2013
Bachelor of Science (B.S.), Computer Science
Decatur Central 2005 — 2009
Kyle Randall's Interactive Intelligence Experience May 2011 - Present
Job Systems Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2011 - Present
IUPUI February 2006 - May 2011
Education
Indiana University-Purdue University at Indianapolis
B.S., Computer and Information Technology
Interactive Intelligence May 2011 - Present
IUPUI February 2006 - May 2011
Education
Indiana University-Purdue University at Indianapolis
B.S., Computer and Information Technology
David Paine's Interactive Intelligence Experience August 2004 - April 2012
Job Senior Solutions Architect @ Five9
Industry Telecommunications
Experience
Five9 April 2012 - Present
Interactive Intelligence August 2004 - April 2012
CBE Technologies, INC January 2004 - August 2004
Prominence Group September 1998 - April 2002
Skills
Unified Communications, VoIP, Telephony, IVR, ACD, SIP, SaaS, Cloud Computing, Telecommunications, Unified Messaging, Managed Services, SIP Trunking, CTI, Call Logging, Solution Selling, Contact Centers, Data Center, Call Centers, Integration, Cisco Technologies, Pre-sales, IP, MPLS, Avaya, IP PBX
Education
Indiana Wesleyan University 2010 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Indiana Wesleyan University 2009 — 2015
Bachelor of Science in Management
Five9 April 2012 - Present
Interactive Intelligence August 2004 - April 2012
CBE Technologies, INC January 2004 - August 2004
Prominence Group September 1998 - April 2002
Skills
Unified Communications, VoIP, Telephony, IVR, ACD, SIP, SaaS, Cloud Computing, Telecommunications, Unified Messaging, Managed Services, SIP Trunking, CTI, Call Logging, Solution Selling, Contact Centers, Data Center, Call Centers, Integration, Cisco Technologies, Pre-sales, IP, MPLS, Avaya, IP PBX
Education
Indiana Wesleyan University 2010 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Indiana Wesleyan University 2009 — 2015
Bachelor of Science in Management
Paisley Stoltman Paisley Stoltman's Interactive Intelligence Experience February 2011 - February 2013
Job Team Lead II: Radiology Information Systems at Acsension Health
Industry Computer Software
Experience
Ascension Health March 2013 - Present
Interactive Intelligence February 2011 - February 2013
New Castle Henry County Library September 2010 - February 2011
Ball Memorial Hospital June 2007 - September 2010
Citadel Network September 2003 - June 2007
Skills
•Computer systems: ..., •Active Directory •..., •Wireshark •HyperV,..., Troubleshooting, Servers, Operating Systems, Windows, Technical Support, Unix, Testing, Hardware, Software Installation, Healthcare Information..., Telecommunications, System Administration, SQL, Microsoft SQL Server, Linux, Process Improvement, Active Directory, Visio
Education
WGU Indiana 2014 — 2015
Master of Science- Information Security and Assurance, Computer and Information Systems Security/Information Assurance
WGU Indiana 2013 — 2014
Bachelor's of Science, Information Technology
Ivy Tech Community College 2001 — 2003
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Ascension Health March 2013 - Present
Interactive Intelligence February 2011 - February 2013
New Castle Henry County Library September 2010 - February 2011
Ball Memorial Hospital June 2007 - September 2010
Citadel Network September 2003 - June 2007
Skills
•Computer systems: ..., •Active Directory •..., •Wireshark •HyperV,..., Troubleshooting, Servers, Operating Systems, Windows, Technical Support, Unix, Testing, Hardware, Software Installation, Healthcare Information..., Telecommunications, System Administration, SQL, Microsoft SQL Server, Linux, Process Improvement, Active Directory, Visio
Education
WGU Indiana 2014 — 2015
Master of Science- Information Security and Assurance, Computer and Information Systems Security/Information Assurance
WGU Indiana 2013 — 2014
Bachelor's of Science, Information Technology
Ivy Tech Community College 2001 — 2003
Associate of Science (A.S.), Computer and Information Sciences and Support Services
John Strong's Interactive Intelligence Experience June 2011 - June 2014
Job Program Manager, IT Shared Services at KAR Auction Services
Industry Computer Software
Experience
KAR Auction Services, Inc June 2014 - Present
Interactive Intelligence June 2011 - June 2014
BCforward December 2010 - June 2011
Skills
Cisco Technologies, VoIP, Active Directory, Microsoft Exchange, Hyper-V, Technical Support, Solarwinds, Cloud Computing, Vendor Management, Information Technology, Networking, Routers, Windows, Firewalls, Group Policy, System Administration, Troubleshooting, Network Security, Team Leadership, VMware, BGP, Windows Server, QoS, SharePoint Designer, InfoPath Forms, Network Monitoring Tools, Network Engineering, SIP, Telecommunications, Service Level Management, IT Service Management, Operating Systems, Network Design, SharePoint, ITIL, CCNA, STP, Catalyst Switches, IT Operations, Backup Solutions, Carrier Relationship..., Nimsoft, ServiceNow
Education
Indiana University-Purdue University at Indianapolis 2006 — 2012
Business Management, Computer technology minor
KAR Auction Services, Inc June 2014 - Present
Interactive Intelligence June 2011 - June 2014
BCforward December 2010 - June 2011
Skills
Cisco Technologies, VoIP, Active Directory, Microsoft Exchange, Hyper-V, Technical Support, Solarwinds, Cloud Computing, Vendor Management, Information Technology, Networking, Routers, Windows, Firewalls, Group Policy, System Administration, Troubleshooting, Network Security, Team Leadership, VMware, BGP, Windows Server, QoS, SharePoint Designer, InfoPath Forms, Network Monitoring Tools, Network Engineering, SIP, Telecommunications, Service Level Management, IT Service Management, Operating Systems, Network Design, SharePoint, ITIL, CCNA, STP, Catalyst Switches, IT Operations, Backup Solutions, Carrier Relationship..., Nimsoft, ServiceNow
Education
Indiana University-Purdue University at Indianapolis 2006 — 2012
Business Management, Computer technology minor
Monique Nickolson's Interactive Intelligence Experience September 2013 - November 2014
Job Sales, Marketing, and Commercial Lending
Industry Wireless
Experience
Interactive Intelligence September 2013 - November 2014
Angie's List April 2010 - August 2013
Sprint January 2008 - July 2009
Indianapolis Colts May 2008 - January 2009
HSBC March 2006 - November 2007
Skills
Sales, Cold Calling, Salesforce.com, Event Management, Lead Generation, Email Marketing, Direct Sales, Sales Process, Marketing, Social Media Marketing, New Business Development, Advertising, Online Marketing, Selling, Customer Service, CRM, Mortgage Lending, Residential Mortgages, Mortgage Underwriting, Mortgage Servicing, Sales Presentations, Account Management, Social Networking, Marketing Strategy, Customer Retention, Business Development, Sales Operations, Sales Management, Product Marketing, Online Advertising, B2B, Telephony, Contact Centers, IVR, ACD, Customer Experience, Social Selling, Cloud-based
Education
Indiana University-Purdue University at Indianapolis
Bachelor, Tourism, Convention, and Event Managment
Interactive Intelligence September 2013 - November 2014
Angie's List April 2010 - August 2013
Sprint January 2008 - July 2009
Indianapolis Colts May 2008 - January 2009
HSBC March 2006 - November 2007
Skills
Sales, Cold Calling, Salesforce.com, Event Management, Lead Generation, Email Marketing, Direct Sales, Sales Process, Marketing, Social Media Marketing, New Business Development, Advertising, Online Marketing, Selling, Customer Service, CRM, Mortgage Lending, Residential Mortgages, Mortgage Underwriting, Mortgage Servicing, Sales Presentations, Account Management, Social Networking, Marketing Strategy, Customer Retention, Business Development, Sales Operations, Sales Management, Product Marketing, Online Advertising, B2B, Telephony, Contact Centers, IVR, ACD, Customer Experience, Social Selling, Cloud-based
Education
Indiana University-Purdue University at Indianapolis
Bachelor, Tourism, Convention, and Event Managment
Elena Konstantinova Elena Konstantinova's Interactive Intelligence Experience April 2014 - Present
Job Speech Solutions Architect at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence April 2014 - Present
Nuance Communications November 2007 - Present
Self-employed November 2006 - November 2007
Tuvox Communications June 2005 - November 2006
Children and Family Services of San Jose August 2005 - August 2006
Nuance Communications 2000 - 2005
Lucent 1997 - 1998
Skills
Java Enterprise Edition, Software Development, Perl, Speech Recognition, VXML, JavaScript, Java, Python, Swing, SOAP, Machine Learning, Artificial Intelligence, Object Oriented Design, Distributed Systems, Agile Methodologies, Algorithms, Databases, PHP, MySQL
Education
Institute of Transpersonal Psychology 2003 — 2006
MACP, individual and family therapy
Wellesley College 1994 — 1998
Honors BA, Computer Science/ Cognitive Science
Interactive Intelligence April 2014 - Present
Nuance Communications November 2007 - Present
Self-employed November 2006 - November 2007
Tuvox Communications June 2005 - November 2006
Children and Family Services of San Jose August 2005 - August 2006
Nuance Communications 2000 - 2005
Lucent 1997 - 1998
Skills
Java Enterprise Edition, Software Development, Perl, Speech Recognition, VXML, JavaScript, Java, Python, Swing, SOAP, Machine Learning, Artificial Intelligence, Object Oriented Design, Distributed Systems, Agile Methodologies, Algorithms, Databases, PHP, MySQL
Education
Institute of Transpersonal Psychology 2003 — 2006
MACP, individual and family therapy
Wellesley College 1994 — 1998
Honors BA, Computer Science/ Cognitive Science
Rich Phelan's Interactive Intelligence Experience September 2014 - Present
Job Infrastructure Team Lead at Interactive Intelligence
Industry Photography
Experience
Interactive Intelligence September 2014 - Present
Fishers Rotary Club 2004 - Present
Interactive Intelligence August 2011 - September 2014
Rich Phelan Photography March 2004 - July 2011
Thomson Multimedia January 2002 - January 2004
Thomson Multimedia January 2000 - January 2002
Thomson Multimedia April 1998 - 2000
Alverno Administrative Services, Inc October 1991 - April 1998
Alverno Information Services 1991 - 1998
Memorex Telex, N.A. October 1989 - September 1991
Skills
Network Architecture, TCP/IP, Telecommunications, VoIP, Architecture
Education
Indiana University-Purdue University at Indianapolis 1978 — 1983
BSE, Electrical Engineering
Interactive Intelligence September 2014 - Present
Fishers Rotary Club 2004 - Present
Interactive Intelligence August 2011 - September 2014
Rich Phelan Photography March 2004 - July 2011
Thomson Multimedia January 2002 - January 2004
Thomson Multimedia January 2000 - January 2002
Thomson Multimedia April 1998 - 2000
Alverno Administrative Services, Inc October 1991 - April 1998
Alverno Information Services 1991 - 1998
Memorex Telex, N.A. October 1989 - September 1991
Skills
Network Architecture, TCP/IP, Telecommunications, VoIP, Architecture
Education
Indiana University-Purdue University at Indianapolis 1978 — 1983
BSE, Electrical Engineering
Jathan Haggard Jathan Haggard's Interactive Intelligence Experience April 2014 - Present
Job Platform Test Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence April 2014 - Present
Interactive Intelligence July 2013 - April 2014
LightBound January 2011 - July 2013
LightBound August 2009 - December 2010
Skills
VoIP, Firewalls, Network Security, SIP, Cisco Technologies, Troubleshooting, Security, Routers, MGCP, Adtran, Network Engineering, Linux, WAN, Servers, Switches, Managed Services, Hardware, VPN, VMware, H.323, IP PBX, System Deployment, Cisco IOS, TCP/IP, Networking, Telecommunications, Technical Support, Cisco VoIP, Softswitch, Metaswitch, Unified Communications, Telephony, MPLS, Cisco Routers, Cisco Call Manager, Storage Area Networks, Microsoft Exchange, Softswitch Translations, Amazon Web Services..., Big Data, Jenkins, Puppet, Python, Powershell, Scalability Testing, Functional Testing, Test Case Generation, Test Planning, Data Center, Cloud Computing
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
General Studies
Ivy Tech Community College 2007 — 2009
Associate of Applied Science, Computer Networking Security
Interactive Intelligence April 2014 - Present
Interactive Intelligence July 2013 - April 2014
LightBound January 2011 - July 2013
LightBound August 2009 - December 2010
Skills
VoIP, Firewalls, Network Security, SIP, Cisco Technologies, Troubleshooting, Security, Routers, MGCP, Adtran, Network Engineering, Linux, WAN, Servers, Switches, Managed Services, Hardware, VPN, VMware, H.323, IP PBX, System Deployment, Cisco IOS, TCP/IP, Networking, Telecommunications, Technical Support, Cisco VoIP, Softswitch, Metaswitch, Unified Communications, Telephony, MPLS, Cisco Routers, Cisco Call Manager, Storage Area Networks, Microsoft Exchange, Softswitch Translations, Amazon Web Services..., Big Data, Jenkins, Puppet, Python, Powershell, Scalability Testing, Functional Testing, Test Case Generation, Test Planning, Data Center, Cloud Computing
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
General Studies
Ivy Tech Community College 2007 — 2009
Associate of Applied Science, Computer Networking Security
Staci Meo's Interactive Intelligence Experience April 2015 - Present
Job Events Coordinator at Interactive Intelligence
Industry Public Relations and Communications
Experience
Interactive Intelligence April 2015 - Present
Interactive Intelligence December 2014 - March 2015
Mertropolitan School District of Perry Township 2009 - November 2014
King Shots 2006 - 2009
Emmis Communications May 2001 - June 2004
WTTV-Sinclair Broadcast Group 1993 - 2001
Skills
Advertising, Social Media, Social Media Marketing, Photography, Digital Media, Video, New Media, Broadcast, Radio, Social Networking, Digital Marketing, Creative Direction, Public Relations, Marketing Communications, Editing, Event Planning, Digital Photography, Journalism
Education
Indiana University-Purdue University at Indianapolis 1988 — 1993
Bachelor of Arts, Organizational Communications
Interactive Intelligence April 2015 - Present
Interactive Intelligence December 2014 - March 2015
Mertropolitan School District of Perry Township 2009 - November 2014
King Shots 2006 - 2009
Emmis Communications May 2001 - June 2004
WTTV-Sinclair Broadcast Group 1993 - 2001
Skills
Advertising, Social Media, Social Media Marketing, Photography, Digital Media, Video, New Media, Broadcast, Radio, Social Networking, Digital Marketing, Creative Direction, Public Relations, Marketing Communications, Editing, Event Planning, Digital Photography, Journalism
Education
Indiana University-Purdue University at Indianapolis 1988 — 1993
Bachelor of Arts, Organizational Communications
Craig Dahlinger Craig Dahlinger's Interactive Intelligence Experience September 1999 - Present
Job Senior Software Developer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence September 1999 - Present
Skills
Multithreading, WPF, Object Oriented Design, C#, Software Design, Visual Studio, WinForms, WCF, .NET, XML, SOAP, OOP, Microsoft SQL Server, LINQ, Web Services, SQL, Android, Windows Mobile, REST, XMPP, SIP, IVR, NUnit, MongoDB, DSL, Unit Testing, Design Patterns, SQL Server, Boo Lang, PushSharp, Microsoft Lightswitch, Java, Spring, Redis, Amazon S3, DynamoDB, JavaScript, JavaScript Libraries
Education
LIU Brooklyn 1993 — 1997
Interactive Intelligence September 1999 - Present
Skills
Multithreading, WPF, Object Oriented Design, C#, Software Design, Visual Studio, WinForms, WCF, .NET, XML, SOAP, OOP, Microsoft SQL Server, LINQ, Web Services, SQL, Android, Windows Mobile, REST, XMPP, SIP, IVR, NUnit, MongoDB, DSL, Unit Testing, Design Patterns, SQL Server, Boo Lang, PushSharp, Microsoft Lightswitch, Java, Spring, Redis, Amazon S3, DynamoDB, JavaScript, JavaScript Libraries
Education
LIU Brooklyn 1993 — 1997
Fenrick James's Interactive Intelligence Experience June 2015 - Present
Job Project Manager focused on Partnership
Industry Government Administration
Experience
Interactive Intelligence June 2015 - Present
Kronos October 2013 - June 2015
Kronos April 2012 - October 2013
Indiana Department of Workforce Development December 2009 - April 2012
Indiana Department of Workforce Development December 2007 - December 2009
Vermeer Midwest August 2007 - December 2007
Skills
Management, Project Management, Leadership, Team Building, Software Documentation, Visio, SQL, Microsoft Office, Human Resources, Program Management, SaaS, SharePoint, Cloud Computing, Training, System Administration, Help Desk Support, Telecommunications, Consulting, Policy, HTML, Process Improvement, Databases, Change Management, Coaching, Networking, Windows, Access, Peripherals, Business Analysis, Project Planning, Integration, Microsoft SQL Server, Software Project..., Printers, Data Analysis, Troubleshooting, Time Management, Team Leadership, IT Management, Analysis, Technical Support, Business Process, Vendor Management, Windows 7, Government, Requirements Analysis, IIS, Requirements Gathering, XML, SDLC
Education
Indiana University-Purdue University at Indianapolis 2009 — 2011
Master’s Degree, Human Computer Interaction
University of Indianapolis 2000 — 2003
Bachelor of Applied Science (B.A.Sc.), Computer Systems Technology
Interactive Intelligence June 2015 - Present
Kronos October 2013 - June 2015
Kronos April 2012 - October 2013
Indiana Department of Workforce Development December 2009 - April 2012
Indiana Department of Workforce Development December 2007 - December 2009
Vermeer Midwest August 2007 - December 2007
Skills
Management, Project Management, Leadership, Team Building, Software Documentation, Visio, SQL, Microsoft Office, Human Resources, Program Management, SaaS, SharePoint, Cloud Computing, Training, System Administration, Help Desk Support, Telecommunications, Consulting, Policy, HTML, Process Improvement, Databases, Change Management, Coaching, Networking, Windows, Access, Peripherals, Business Analysis, Project Planning, Integration, Microsoft SQL Server, Software Project..., Printers, Data Analysis, Troubleshooting, Time Management, Team Leadership, IT Management, Analysis, Technical Support, Business Process, Vendor Management, Windows 7, Government, Requirements Analysis, IIS, Requirements Gathering, XML, SDLC
Education
Indiana University-Purdue University at Indianapolis 2009 — 2011
Master’s Degree, Human Computer Interaction
University of Indianapolis 2000 — 2003
Bachelor of Applied Science (B.A.Sc.), Computer Systems Technology
Braden Pitts's Interactive Intelligence Experience November 2014 - Present
Job Strategic Team Lead CaaS Private Cloud at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2014 - Present
Interactive Intelligence June 2014 - November 2014
Interactive Intelligence June 2013 - June 2014
DPS, Inc. December 2012 - May 2013
Wellfount Pharmacy Corporation February 2012 - December 2012
FedEx Express July 2009 - February 2012
Skills
Windows Server, Active Directory, Virtualization, Network Administration, Servers, Disaster Recovery, Network Security, Microsoft SQL Server, VMware ESX, Computer Hardware, Visual Basic, VoIP, Group Policy, Operating Systems, SharePoint, Microsoft Exchange, Microsoft Office, Windows 7, Help Desk Support, Cisco Technologies, Debian, PHP, MySQL, Network Design, CompTIA A+ Certification, Cisco IOS, Cisco Security, Arduino, Android, iOS, Project Management, Desktop Application..., Computer Forensics, Microsoft Server 2008 R2, Microsoft Server 2003 R2, DHCP, IPv4, IPv6, Cisco Routing &..., IP PBX, Linux Server, Linux Desktop, SaaS, Amazon Web Services..., Interaction Center 4.0, Interaction Center 3.0, Communications as a..., VMware Infrastructure, Office 365, Hyper-V
Education
Ivy Tech Community College 2010 — 2012
Technical Certificate in Computer Information Technology, Computer Information Technology
Mooresville High School 2005 — 2009
Ivy Tech Community College
Associates of Computer Information Technology, CIT - Networking
Interactive Intelligence November 2014 - Present
Interactive Intelligence June 2014 - November 2014
Interactive Intelligence June 2013 - June 2014
DPS, Inc. December 2012 - May 2013
Wellfount Pharmacy Corporation February 2012 - December 2012
FedEx Express July 2009 - February 2012
Skills
Windows Server, Active Directory, Virtualization, Network Administration, Servers, Disaster Recovery, Network Security, Microsoft SQL Server, VMware ESX, Computer Hardware, Visual Basic, VoIP, Group Policy, Operating Systems, SharePoint, Microsoft Exchange, Microsoft Office, Windows 7, Help Desk Support, Cisco Technologies, Debian, PHP, MySQL, Network Design, CompTIA A+ Certification, Cisco IOS, Cisco Security, Arduino, Android, iOS, Project Management, Desktop Application..., Computer Forensics, Microsoft Server 2008 R2, Microsoft Server 2003 R2, DHCP, IPv4, IPv6, Cisco Routing &..., IP PBX, Linux Server, Linux Desktop, SaaS, Amazon Web Services..., Interaction Center 4.0, Interaction Center 3.0, Communications as a..., VMware Infrastructure, Office 365, Hyper-V
Education
Ivy Tech Community College 2010 — 2012
Technical Certificate in Computer Information Technology, Computer Information Technology
Mooresville High School 2005 — 2009
Ivy Tech Community College
Associates of Computer Information Technology, CIT - Networking
Chip Funk Chip Funk's Interactive Intelligence Experience June 2012 - Present
Job Contact Center Solutions Consultant at Interactive Intelligence
Industry Management Consulting
Experience
Interactive Intelligence June 2012 - Present
Independent Consultant September 2010 - June 2012
Fidelity National Information Services August 2004 - September 2010
Expert Consultants Inc. January 2002 - July 2004
Intermedia October 2000 - November 2001
Voice Stream Wireless/Aerial Communications December 1998 - September 2000
Nextel January 1997 - December 1998
Cable & Wireless 1992 - 1997
Skills
Call Center, Workforce Management, Process Improvement, IVR, Telecommunications, ACD, CTI, Customer Relations, Customer Service, Strategic Planning, Team Building, Operations Management, Forecasting, Performance Management, Vendor Management, Customer Satisfaction, Account Management, Problem Solving, Customer Experience, Vendor Relations, Team Leadership, Business Intelligence, Quality Assurance, Avaya, Process Consulting, Contact Center Design, IEX, Customer Analytics, Expense Reduction, Workforce Planning, Situational Leadership, Trust Services, Project Management, Call Centers, Business Process...
Education
James Madison University 1980 — 1984
BS, Psychology
Interactive Intelligence June 2012 - Present
Independent Consultant September 2010 - June 2012
Fidelity National Information Services August 2004 - September 2010
Expert Consultants Inc. January 2002 - July 2004
Intermedia October 2000 - November 2001
Voice Stream Wireless/Aerial Communications December 1998 - September 2000
Nextel January 1997 - December 1998
Cable & Wireless 1992 - 1997
Skills
Call Center, Workforce Management, Process Improvement, IVR, Telecommunications, ACD, CTI, Customer Relations, Customer Service, Strategic Planning, Team Building, Operations Management, Forecasting, Performance Management, Vendor Management, Customer Satisfaction, Account Management, Problem Solving, Customer Experience, Vendor Relations, Team Leadership, Business Intelligence, Quality Assurance, Avaya, Process Consulting, Contact Center Design, IEX, Customer Analytics, Expense Reduction, Workforce Planning, Situational Leadership, Trust Services, Project Management, Call Centers, Business Process...
Education
James Madison University 1980 — 1984
BS, Psychology
Andy Kauffman's Interactive Intelligence Experience July 2015 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence July 2015 - Present
Guilford Group May 2007 - July 2015
Safis Solutions 2010 - July 2013
Skills
Software Development, SDLC, Web Development, Java, JavaScript, SQL, JSF, SOA, Java Enterprise Edition, PL/SQL, Agile Methodologies, Web Services, Microsoft SQL Server, XML, Business Analysis, .NET, Web Applications, Eclipse, Databases, HTML, C#, SharePoint, ASP.NET, JSP, jQuery, CSS, JSON, Scrum, Software Engineering, Object Oriented Design, DB2, Requirements Analysis, Primefaces
Education
Manchester University 2003 — 2007
Bachelor of Science (B.S.), Computer Science, 3.5
Interactive Intelligence July 2015 - Present
Guilford Group May 2007 - July 2015
Safis Solutions 2010 - July 2013
Skills
Software Development, SDLC, Web Development, Java, JavaScript, SQL, JSF, SOA, Java Enterprise Edition, PL/SQL, Agile Methodologies, Web Services, Microsoft SQL Server, XML, Business Analysis, .NET, Web Applications, Eclipse, Databases, HTML, C#, SharePoint, ASP.NET, JSP, jQuery, CSS, JSON, Scrum, Software Engineering, Object Oriented Design, DB2, Requirements Analysis, Primefaces
Education
Manchester University 2003 — 2007
Bachelor of Science (B.S.), Computer Science, 3.5
Justin Lattea's Interactive Intelligence Experience April 2015 - Present
Job NOC Analyst at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence April 2015 - Present
Bytecafe Consulting May 2013 - April 2015
Fry's Electronics April 2011 - April 2013
Speedway LLC September 2010 - December 2010
Skills
Team Management, Computer Hardware, Retail, Team Leadership, Customer Relations, Problem Solving, Comptia Network +..., Microsoft Word, Customer Service, Sales, PowerPoint, CompTIA Network+..., Outlook
Education
Indiana University-Purdue University at Indianapolis 2011 — 2014
Bachelor's Degree, Information Technology, Junior
North Central High School 2006 — 2010
High School Diploma, General
Interactive Intelligence April 2015 - Present
Bytecafe Consulting May 2013 - April 2015
Fry's Electronics April 2011 - April 2013
Speedway LLC September 2010 - December 2010
Skills
Team Management, Computer Hardware, Retail, Team Leadership, Customer Relations, Problem Solving, Comptia Network +..., Microsoft Word, Customer Service, Sales, PowerPoint, CompTIA Network+..., Outlook
Education
Indiana University-Purdue University at Indianapolis 2011 — 2014
Bachelor's Degree, Information Technology, Junior
North Central High School 2006 — 2010
High School Diploma, General
Josh Emkes's Interactive Intelligence Experience May 2015 - Present
Job Talent Acquisition Systems Administrator
Industry Human Resources
Experience
Interactive Intelligence May 2015 - Present
Premiere Credit of North America September 2014 - May 2015
Celadon Group Inc. February 2013 - August 2014
Celadon Trucking Services Inc September 2012 - February 2013
Simon Property Group May 2012 - August 2012
Johnson County Government June 2003 - April 2012
Pro-Tek Photography August 2006 - October 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Research, Social Media, Java, Public Speaking, Teamwork, Windows, English, Event Planning, Sales, Human Resources, Time Management, Leadership, Interviews, Team Building, Payroll, Management, Recruiting
Education
Indiana University-Purdue University at Indianapolis 2006 — 2013
Bachelor of Arts (BA), Sociology
IUPUI 2007 — 2012
Interactive Intelligence May 2015 - Present
Premiere Credit of North America September 2014 - May 2015
Celadon Group Inc. February 2013 - August 2014
Celadon Trucking Services Inc September 2012 - February 2013
Simon Property Group May 2012 - August 2012
Johnson County Government June 2003 - April 2012
Pro-Tek Photography August 2006 - October 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Research, Social Media, Java, Public Speaking, Teamwork, Windows, English, Event Planning, Sales, Human Resources, Time Management, Leadership, Interviews, Team Building, Payroll, Management, Recruiting
Education
Indiana University-Purdue University at Indianapolis 2006 — 2013
Bachelor of Arts (BA), Sociology
IUPUI 2007 — 2012
Michelle Shauer's Interactive Intelligence Experience February 2015 - Present
Job Service Delivery Manager at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence February 2015 - Present
Interactive Intelligence May 2014 - February 2015
Enghouse Interactive October 2007 - May 2014
Metronome Inc November 2005 - August 2007
Net Versant August 2005 - October 2005
Surecraft May 2003 - August 2005
DMA International February 2004 - September 2004
Qwest Communications November 1993 - June 2002
Skills
Telecommunications, Cross-functional Team..., Program Management, Project Management, Management, Process Improvement, Team Management, Quality Assurance, Wireless, Vendor Management, Budgets, Integration, Unified Communications, Cisco Technologies, VoIP, Data Center, Testing, Outsourcing, Security, Enterprise Software, Salesforce.com, Business Process, Networking, Call Centers, IVR, System Deployment, Telephony, CTI, Cloud Computing, Avaya, SIP, Professional Services, SaaS, Managed Services, PMP, IP, Pre-sales, Contact Centers, ACD, Solution Selling, Mobile Devices, Product Management, Video Conferencing, Ethernet, WAN, CRM, Solution Architecture, Software Project..., Service Delivery
Education
Louisiana Tech University 1986 — 1991
BA, Pre Law
Grace king 1983 — 1986
General Studies
Interactive Intelligence February 2015 - Present
Interactive Intelligence May 2014 - February 2015
Enghouse Interactive October 2007 - May 2014
Metronome Inc November 2005 - August 2007
Net Versant August 2005 - October 2005
Surecraft May 2003 - August 2005
DMA International February 2004 - September 2004
Qwest Communications November 1993 - June 2002
Skills
Telecommunications, Cross-functional Team..., Program Management, Project Management, Management, Process Improvement, Team Management, Quality Assurance, Wireless, Vendor Management, Budgets, Integration, Unified Communications, Cisco Technologies, VoIP, Data Center, Testing, Outsourcing, Security, Enterprise Software, Salesforce.com, Business Process, Networking, Call Centers, IVR, System Deployment, Telephony, CTI, Cloud Computing, Avaya, SIP, Professional Services, SaaS, Managed Services, PMP, IP, Pre-sales, Contact Centers, ACD, Solution Selling, Mobile Devices, Product Management, Video Conferencing, Ethernet, WAN, CRM, Solution Architecture, Software Project..., Service Delivery
Education
Louisiana Tech University 1986 — 1991
BA, Pre Law
Grace king 1983 — 1986
General Studies
Betsy Patterson's Interactive Intelligence Experience February 2013 - Present
Job Inside Sales Repersentative, PureCloud at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence February 2013 - Present
Vision Solutions August 2011 - February 2013
Double-Take Software, now part of Vision Solutions February 2010 - July 2011
Orchard Software January 2007 - October 2009
Pierson Pet Sitting Service March 2006 - November 2006
Kent State University Recreation Center January 2004 - January 2006
Kent State University Recreation Center June 2005 - August 2005
Skills
Excel, Customer Relations, Outlook, Salesf, Microsoft CRM, Goldmine, Word, Cloud Computing, CRM, Salesforce.com, Sales Process, Microsoft Excel, SharePoint, Account Management, Microsoft Word, Sales, Sales Operations, Management, Negotiation, Customer Service, Enterprise Software, Direct Sales, New Business Development, Lead Generation, Microsoft Office, SaaS, Team Building, Marketing, Solution Selling, Training, Business Development, Sales Management
Education
Kent State University 2001 — 2005
Bachelors, Business Administration; Computer Information Systems
Norton High School
Interactive Intelligence February 2013 - Present
Vision Solutions August 2011 - February 2013
Double-Take Software, now part of Vision Solutions February 2010 - July 2011
Orchard Software January 2007 - October 2009
Pierson Pet Sitting Service March 2006 - November 2006
Kent State University Recreation Center January 2004 - January 2006
Kent State University Recreation Center June 2005 - August 2005
Skills
Excel, Customer Relations, Outlook, Salesf, Microsoft CRM, Goldmine, Word, Cloud Computing, CRM, Salesforce.com, Sales Process, Microsoft Excel, SharePoint, Account Management, Microsoft Word, Sales, Sales Operations, Management, Negotiation, Customer Service, Enterprise Software, Direct Sales, New Business Development, Lead Generation, Microsoft Office, SaaS, Team Building, Marketing, Solution Selling, Training, Business Development, Sales Management
Education
Kent State University 2001 — 2005
Bachelors, Business Administration; Computer Information Systems
Norton High School
Kenny Conklin's Interactive Intelligence Experience April 2015 - Present
Job Application Engineer, Steady State at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence April 2015 - Present
Interactive Intelligence October 2013 - April 2015
Interactive Intelligence November 2012 - October 2013
Interactive Intelligence January 2012 - November 2012
Interactive Intelligence January 2010 - January 2012
Purdue IT Network and Security October 2008 - December 2009
Skills
IVR, Troubleshooting, Software Installation, TCP/IP, VoIP, Telephony, Windows Server, Integration, Servers, Telecommunications
Education
Western Governors University 2015 — 2017
Master of Business Administration (MBA), IT Management
Purdue University 2006 — 2009
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications
Lake Michigan College 2003 — 2006
Associate of Science (AS), Computer Technology/Computer Systems Technology
Interactive Intelligence April 2015 - Present
Interactive Intelligence October 2013 - April 2015
Interactive Intelligence November 2012 - October 2013
Interactive Intelligence January 2012 - November 2012
Interactive Intelligence January 2010 - January 2012
Purdue IT Network and Security October 2008 - December 2009
Skills
IVR, Troubleshooting, Software Installation, TCP/IP, VoIP, Telephony, Windows Server, Integration, Servers, Telecommunications
Education
Western Governors University 2015 — 2017
Master of Business Administration (MBA), IT Management
Purdue University 2006 — 2009
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications
Lake Michigan College 2003 — 2006
Associate of Science (AS), Computer Technology/Computer Systems Technology
Harish Rathnaala Harish Rathnaala's Interactive Intelligence Experience June 2009 - August 2009
Job Business Analyst at Morningstar
Industry Financial Services
Experience
Morningstar September 2014 - Present
Morningstar September 2011 - August 2014
Office of Development, University of Illinois at Chicago November 2009 - May 2011
Dept of Innovation & Technology, City of Chicago August 2010 - December 2010
UIC Office of the Vice Chancellor for Academic Affairs August 2010 - December 2010
Interactive Intelligence June 2009 - August 2009
Physician Practices, Edward Hospital January 2009 - May 2009
UIC Parking Services 2008 - 2009
Skills
Test Automation, Web Design, Computer Hardware..., Software Quality..., Teaching Experience, Regression Testing, JavaScript, Microsoft Office, ASP.NET, Drupal, Adobe Creative Suite, SQL Server, MySQL, Rational Rose, Requirements Analysis, UML Tools, C, C#, HTML/XML, CSS, PHP, Oracle SQL, VBA, Java, Visio, MS Project, QTP, testcompl, JIRA, Perforce, Microsoft SQL Server, SQL, Quality Assurance, SDLC
Education
University of Illinois at Chicago 2008 — 2011
Master's, Management Information Systems
Jawaharlal Nehru Technological University 2004 — 2008
Bachelor's, Electronics & Communication Engineering
DAV Boys Senior Secondary School, Gopalapuram, Chennai 1990 — 2004
Morningstar September 2014 - Present
Morningstar September 2011 - August 2014
Office of Development, University of Illinois at Chicago November 2009 - May 2011
Dept of Innovation & Technology, City of Chicago August 2010 - December 2010
UIC Office of the Vice Chancellor for Academic Affairs August 2010 - December 2010
Interactive Intelligence June 2009 - August 2009
Physician Practices, Edward Hospital January 2009 - May 2009
UIC Parking Services 2008 - 2009
Skills
Test Automation, Web Design, Computer Hardware..., Software Quality..., Teaching Experience, Regression Testing, JavaScript, Microsoft Office, ASP.NET, Drupal, Adobe Creative Suite, SQL Server, MySQL, Rational Rose, Requirements Analysis, UML Tools, C, C#, HTML/XML, CSS, PHP, Oracle SQL, VBA, Java, Visio, MS Project, QTP, testcompl, JIRA, Perforce, Microsoft SQL Server, SQL, Quality Assurance, SDLC
Education
University of Illinois at Chicago 2008 — 2011
Master's, Management Information Systems
Jawaharlal Nehru Technological University 2004 — 2008
Bachelor's, Electronics & Communication Engineering
DAV Boys Senior Secondary School, Gopalapuram, Chennai 1990 — 2004
Andres Silva Andres Silva's Interactive Intelligence Experience December 2013 - Present
Job Lead DevOps Engineer AWS Professional Level Certified Solutions Architect Professional DevOps Engineer Certified
Industry Information Services
Experience
Amazon Web Services June 2015 - Present
Interactive Intelligence December 2013 - Present
Inmar October 2012 - December 2013
Libreeze September 2011 - October 2012
SilkRoad technology December 2007 - October 2011
Unifi Inc. December 2005 - December 2007
Watchtower May 2000 - December 2005
Univision November 1999 - May 2000
IBM Global Services January 1997 - November 1999
Skills
F5 BigIP, NetApp, Amazon AWS, Cloud Computing, boto, EC2, Hyper-V, VMware, Active Directory, SQL Server, Windows, SCOM, SAN, Linux, Windows Server, Virtualization, MySQL, IIS, SaaS, Apache, S3, SimpleDB, CloudFormation, DevOps, Microsoft SQL Server, DNS, Disaster Recovery, Web Services, Ubuntu, Python, VMware ESX, System Administration, Open Source, Amazon Web Services..., Amazon SimpleDB (SDB), Cluster, Servers, Amazon EC2, Amazon S3, Integration, Infrastructure, Networking, Security, ITIL, Microsoft Exchange, Chef, Eucalyptus, nginx, Operating Systems, Troubleshooting
Education
Inter-American University of Puerto Rico-Metropolitan Campus 1987 — 1991
Inter-American University of Puerto Rico-Metropolitan Campus 1987 — 1991
Amazon Web Services June 2015 - Present
Interactive Intelligence December 2013 - Present
Inmar October 2012 - December 2013
Libreeze September 2011 - October 2012
SilkRoad technology December 2007 - October 2011
Unifi Inc. December 2005 - December 2007
Watchtower May 2000 - December 2005
Univision November 1999 - May 2000
IBM Global Services January 1997 - November 1999
Skills
F5 BigIP, NetApp, Amazon AWS, Cloud Computing, boto, EC2, Hyper-V, VMware, Active Directory, SQL Server, Windows, SCOM, SAN, Linux, Windows Server, Virtualization, MySQL, IIS, SaaS, Apache, S3, SimpleDB, CloudFormation, DevOps, Microsoft SQL Server, DNS, Disaster Recovery, Web Services, Ubuntu, Python, VMware ESX, System Administration, Open Source, Amazon Web Services..., Amazon SimpleDB (SDB), Cluster, Servers, Amazon EC2, Amazon S3, Integration, Infrastructure, Networking, Security, ITIL, Microsoft Exchange, Chef, Eucalyptus, nginx, Operating Systems, Troubleshooting
Education
Inter-American University of Puerto Rico-Metropolitan Campus 1987 — 1991
Inter-American University of Puerto Rico-Metropolitan Campus 1987 — 1991
Sheela Ponnala Sheela Ponnala's Interactive Intelligence Experience October 2011 - Present
Job Engineer, Entrepreneur
Industry Telecommunications
Experience
Interactive Intelligence October 2011 - Present
AquaPuria India July 2012 - Present
Infosys Technologies Limited June 2008 - May 2011
Electronics Corporation of India Limited December 2007 - May 2008
Skills
SharePoint, ASP.NET, Application Development, Software Development, JavaScript, Visual Studio, InfoPath, LINQ, Microsoft SQL Server, TFS, SSRS, Solution Architecture, XML, Microsoft Office..., .NET, WCF, C#, Web Services, SQL, Salesforce.com, IIS, Cloud Computing, SharePoint Server
Education
Jawaharlal Nehru Technological University
(B.Tech) Bachelor of Technology, Electronics and Communications Engineering
Interactive Intelligence October 2011 - Present
AquaPuria India July 2012 - Present
Infosys Technologies Limited June 2008 - May 2011
Electronics Corporation of India Limited December 2007 - May 2008
Skills
SharePoint, ASP.NET, Application Development, Software Development, JavaScript, Visual Studio, InfoPath, LINQ, Microsoft SQL Server, TFS, SSRS, Solution Architecture, XML, Microsoft Office..., .NET, WCF, C#, Web Services, SQL, Salesforce.com, IIS, Cloud Computing, SharePoint Server
Education
Jawaharlal Nehru Technological University
(B.Tech) Bachelor of Technology, Electronics and Communications Engineering
Jon McCain's Interactive Intelligence Experience October 2006 - Present
Job Senior Speech Application Developer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence October 2006 - Present
Skills
Technical Support, Software Development, C#, SIP, .NET, Software Design, TCP/IP, XML, Visual Studio, Unified Communications, VoIP, Telephony, Telecommunications, IVR, Cloud Computing
Education
Rose-Hulman Institute of Technology 2011 — 2015
Indiana University-Purdue University at Indianapolis 1998 — 2006
Bachelor of Science (B.S.), Computer and Information Technology
Interactive Intelligence October 2006 - Present
Skills
Technical Support, Software Development, C#, SIP, .NET, Software Design, TCP/IP, XML, Visual Studio, Unified Communications, VoIP, Telephony, Telecommunications, IVR, Cloud Computing
Education
Rose-Hulman Institute of Technology 2011 — 2015
Indiana University-Purdue University at Indianapolis 1998 — 2006
Bachelor of Science (B.S.), Computer and Information Technology
Sean Aikins Sean Aikins's Interactive Intelligence Experience October 2010 - June 2015
Job eLearning Developer / Instructional Designer
Industry E-Learning
Experience
Interactive Intelligence October 2010 - June 2015
ITlogic May 2009 - November 2013
Night Management and N.I.G.H.T. Paranormal January 2008 - January 2011
TechSkills, LLC [Indianapolis Campus] September 2008 - October 2010
Stompfest, LLC May 2003 - December 2009
IndyGamers, LLC September 2001 - December 2009
Geek In The Box, Inc November 2006 - September 2008
mixxer, Inc (formerly 3GUpload) May 2006 - December 2006
Allied Solutions October 2004 - May 2006
The Adrenaline Vault October 2002 - May 2006
Skills
Instructional Design, Curriculum Design, Curriculum Development, Adobe Creative Suite, Photoshop, InDesign, Adobe Captivate, Articulate Storyline 2, Adobe Design Programs, Adobe Acrobat, Bvckup 2, IT Solutions, Graphic Design, Photography, Digital Photography, Web Design, E-Learning, E-Learning Consulting, E-learning Modules, Instructional Technology, Instructional Writing, Technical Support, Technical Subject Matter, Classroom Instruction, Instructor-led Training, Educational Technology, Information Technology
Education
ASSOCIATION FOR TALENT DEVELOPMENT (ATD) 2014 — 2014
Designing Learning Certificate
Western Governors University 2011 — 2012
Bachelor of Science Information Technology—Security, IT Security
Interactive Intelligence 2010 — 2011
Tech Skills 2007 — 2010
Certification:, A+, Network+, MCTS, MCP, MCSA-S, Security+, CIW, CISSP
Ivy Tech Community College 1999 — 2000
General Studies, Information Security
Perry Meridian High School 1996 — 1997
General Studies
Decatur Central High School 1994 — 1996
General Studies
Interactive Intelligence October 2010 - June 2015
ITlogic May 2009 - November 2013
Night Management and N.I.G.H.T. Paranormal January 2008 - January 2011
TechSkills, LLC [Indianapolis Campus] September 2008 - October 2010
Stompfest, LLC May 2003 - December 2009
IndyGamers, LLC September 2001 - December 2009
Geek In The Box, Inc November 2006 - September 2008
mixxer, Inc (formerly 3GUpload) May 2006 - December 2006
Allied Solutions October 2004 - May 2006
The Adrenaline Vault October 2002 - May 2006
Skills
Instructional Design, Curriculum Design, Curriculum Development, Adobe Creative Suite, Photoshop, InDesign, Adobe Captivate, Articulate Storyline 2, Adobe Design Programs, Adobe Acrobat, Bvckup 2, IT Solutions, Graphic Design, Photography, Digital Photography, Web Design, E-Learning, E-Learning Consulting, E-learning Modules, Instructional Technology, Instructional Writing, Technical Support, Technical Subject Matter, Classroom Instruction, Instructor-led Training, Educational Technology, Information Technology
Education
ASSOCIATION FOR TALENT DEVELOPMENT (ATD) 2014 — 2014
Designing Learning Certificate
Western Governors University 2011 — 2012
Bachelor of Science Information Technology—Security, IT Security
Interactive Intelligence 2010 — 2011
Tech Skills 2007 — 2010
Certification:, A+, Network+, MCTS, MCP, MCSA-S, Security+, CIW, CISSP
Ivy Tech Community College 1999 — 2000
General Studies, Information Security
Perry Meridian High School 1996 — 1997
General Studies
Decatur Central High School 1994 — 1996
General Studies
Jeremy Turnipseed Jeremy Turnipseed's Interactive Intelligence Experience November 2014 - Present
Job Network Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2014 - Present
Interactive Intelligence March 2013 - November 2014
Sallie Mae May 2012 - March 2013
Lockheed Martin Information Technology May 2009 - May 2012
United States Marine Corps May 2003 - July 2008
Skills
System Administration, Security+, Server Administration, Cisco, Windows 7, Windows Server 2008, Windows Server 2003, Customer Service, Vendor Management, Windows Server, Network Administration, Cisco Technologies, Help Desk Support, Technical Support, Servers, Hyper-V, Firewalls, System Deployment, Computer Security, Management, Troubleshooting, Network Security, Data Center, Networking, Security
Education
Western Governors University 2011 — 2012
Bachelor of Science, IT-Security
Ivy Tech Community College 2009 — 2011
Associates of Science, Computer Information Technology
Interactive Intelligence November 2014 - Present
Interactive Intelligence March 2013 - November 2014
Sallie Mae May 2012 - March 2013
Lockheed Martin Information Technology May 2009 - May 2012
United States Marine Corps May 2003 - July 2008
Skills
System Administration, Security+, Server Administration, Cisco, Windows 7, Windows Server 2008, Windows Server 2003, Customer Service, Vendor Management, Windows Server, Network Administration, Cisco Technologies, Help Desk Support, Technical Support, Servers, Hyper-V, Firewalls, System Deployment, Computer Security, Management, Troubleshooting, Network Security, Data Center, Networking, Security
Education
Western Governors University 2011 — 2012
Bachelor of Science, IT-Security
Ivy Tech Community College 2009 — 2011
Associates of Science, Computer Information Technology
Sarah Willig's Interactive Intelligence Experience September 2008 - January 2009
Job Marketing Enthusiast
Industry Marketing and Advertising
Experience
MobileNOW! August 2014 - Present
WellPoint - National Government Services November 2013 - Present
Willig Concepts January 2006 - Present
T2 Systems October 2011 - June 2013
Interactive Intelligence September 2008 - January 2009
St. Vincent’s Health System March 2005 - September 2008
Catalyst Project Management September 2006 - September 2007
IPS May 2004 - December 2004
Rose-Hulman Ventures September 2003 - May 2004
Coldwell Banker March 2001 - March 2003
Skills
Marketing Strategy, Microsoft Office, Marketing Communications, Marketing, Web Design, Adobe Creative Suite, Graphic Design, Advertising, Marketing Automation, Content Marketing, Social Media Marketing, Social Media, Strategic Planning, Event Planning, HTML, Microsoft Excel, PowerPoint, Customer Service, Project Management, Market Research, CSS, Microsoft Word, SaaS, Department Budgeting, Budget Forecasts, Instruction, Mobile Marketing, ecommerce, Creative Direction, E-commerce, Event Management, Online Marketing, SEO, Salesforce.com, Email Marketing, Brand Management, Online Advertising, PPC, Lead Generation, Integrated Marketing, Direct Mail, Google Analytics, Press Releases, Digital Marketing, Photoshop, Blogging, Website Development, InDesign, Fundraising
Education
Indiana Wesleyan University 2006 — 2008
Master of Business Administration (MBA), Healthcare Management
Indiana University-Purdue University at Indianapolis 2005 — 2007
Registered Nursing/Registered Nurse
Saint Mary-of-the-Woods College 2000 — 2004
Bachelor of Science (BS), Marketing and Digital Media Communications
MobileNOW! August 2014 - Present
WellPoint - National Government Services November 2013 - Present
Willig Concepts January 2006 - Present
T2 Systems October 2011 - June 2013
Interactive Intelligence September 2008 - January 2009
St. Vincent’s Health System March 2005 - September 2008
Catalyst Project Management September 2006 - September 2007
IPS May 2004 - December 2004
Rose-Hulman Ventures September 2003 - May 2004
Coldwell Banker March 2001 - March 2003
Skills
Marketing Strategy, Microsoft Office, Marketing Communications, Marketing, Web Design, Adobe Creative Suite, Graphic Design, Advertising, Marketing Automation, Content Marketing, Social Media Marketing, Social Media, Strategic Planning, Event Planning, HTML, Microsoft Excel, PowerPoint, Customer Service, Project Management, Market Research, CSS, Microsoft Word, SaaS, Department Budgeting, Budget Forecasts, Instruction, Mobile Marketing, ecommerce, Creative Direction, E-commerce, Event Management, Online Marketing, SEO, Salesforce.com, Email Marketing, Brand Management, Online Advertising, PPC, Lead Generation, Integrated Marketing, Direct Mail, Google Analytics, Press Releases, Digital Marketing, Photoshop, Blogging, Website Development, InDesign, Fundraising
Education
Indiana Wesleyan University 2006 — 2008
Master of Business Administration (MBA), Healthcare Management
Indiana University-Purdue University at Indianapolis 2005 — 2007
Registered Nursing/Registered Nurse
Saint Mary-of-the-Woods College 2000 — 2004
Bachelor of Science (BS), Marketing and Digital Media Communications
Joshua I. Damron Joshua I. Damron's Interactive Intelligence Experience May 2014 - Present
Job Associate Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2014 - Present
Availity January 2014 - May 2014
Chrysler Group LLC December 2012 - January 2014
Premise Pro 2008 - January 2014
Defender Direct May 2012 - December 2012
Defender Direct October 2009 - May 2012
Defender Direct January 2007 - October 2009
Kokomo-Howard County Public Library August 2002 - August 2005
Skills
SharePoint, Call Centers, Analysis, Visio, Troubleshooting, Team Building, Microsoft SQL Server, Microsoft Office, Access, C#, Databases, Windows 7, Security, Windows, Web Services, VB.NET, Adobe Acrobat, PowerPoint, Outlook, Sales Management, Call Center, Photoshop, SaaS, Change Management, Accounting, Data Analysis, Telecommunications, SharePoint Designer, JavaScript, VBScript, XHTML, T-SQL, Visual Studio, WCF Services, Console Applications, Windows Forms..., Microsoft Dynamics, CSS, Oracle PL/SQL..., Oracle, Oracle SQL Developer, Dialers, IP Phones, Application Support, Web Applications, XML, Database Administration, JScript, Microsoft Dynamics GP, Test Automation
Education
Western Governors University 2014 — 2016
BS Information Technology—Software, Computer Software Engineering
Indiana Wesleyan University 2010 — 2012
Bachelor of Science (BS), Business Information Systems
Ivy Tech Community College 2002 — 2005
Technical Certificate, Computer Information Systems
Interactive Intelligence May 2014 - Present
Availity January 2014 - May 2014
Chrysler Group LLC December 2012 - January 2014
Premise Pro 2008 - January 2014
Defender Direct May 2012 - December 2012
Defender Direct October 2009 - May 2012
Defender Direct January 2007 - October 2009
Kokomo-Howard County Public Library August 2002 - August 2005
Skills
SharePoint, Call Centers, Analysis, Visio, Troubleshooting, Team Building, Microsoft SQL Server, Microsoft Office, Access, C#, Databases, Windows 7, Security, Windows, Web Services, VB.NET, Adobe Acrobat, PowerPoint, Outlook, Sales Management, Call Center, Photoshop, SaaS, Change Management, Accounting, Data Analysis, Telecommunications, SharePoint Designer, JavaScript, VBScript, XHTML, T-SQL, Visual Studio, WCF Services, Console Applications, Windows Forms..., Microsoft Dynamics, CSS, Oracle PL/SQL..., Oracle, Oracle SQL Developer, Dialers, IP Phones, Application Support, Web Applications, XML, Database Administration, JScript, Microsoft Dynamics GP, Test Automation
Education
Western Governors University 2014 — 2016
BS Information Technology—Software, Computer Software Engineering
Indiana Wesleyan University 2010 — 2012
Bachelor of Science (BS), Business Information Systems
Ivy Tech Community College 2002 — 2005
Technical Certificate, Computer Information Systems
Travis Gillison's Interactive Intelligence Experience November 2007 - Present
Job Integration Engineer
Industry Computer Software
Experience
Interactive Intelligence November 2007 - Present
Dugdale Communications August 2005 - November 2007
Cinergy Communications February 2002 - August 2005
Skills
VoIP, Telecommunications, SaaS, Unified Communications, Windows, Project Management, Customer Experience, Windows Server, Usability Testing, Hyper-V, Testing, Agile Methodologies, Troubleshooting, Telephony, Integration, IVR
Education
Indiana University-Purdue University at Indianapolis 2012 — 2015
Master of Science (M.S.), Technology
University of Southern Indiana 1997 — 2001
Bachelor of Science (B.S.), Radio and Television
Interactive Intelligence November 2007 - Present
Dugdale Communications August 2005 - November 2007
Cinergy Communications February 2002 - August 2005
Skills
VoIP, Telecommunications, SaaS, Unified Communications, Windows, Project Management, Customer Experience, Windows Server, Usability Testing, Hyper-V, Testing, Agile Methodologies, Troubleshooting, Telephony, Integration, IVR
Education
Indiana University-Purdue University at Indianapolis 2012 — 2015
Master of Science (M.S.), Technology
University of Southern Indiana 1997 — 2001
Bachelor of Science (B.S.), Radio and Television
Shannon Saylors : JNCIA, MCSA, MCDST, MCSE, ICCE Shannon Saylors : JNCIA, MCSA, MCDST, MCSE, ICCE's Interactive Intelligence Experience July 2012 - January 2014
Job Lync Project Administrator at Eli Lilly
Industry Information Technology and Services
Experience
Eli Lilly January 2015 - Present
National Government Services January 2014 - November 2014
Interactive Intelligence July 2012 - January 2014
Van Rooy Properties July 2010 - January 2012
HP April 2009 - June 2010
EDS March 2007 - April 2008
EDS March 2006 - March 2007
EDS Group 2003 - 2006
EDS 1996 - 2000
Skills
Troubleshooting, Servers, Technical Support, Windows Server, Active Directory, VBScript, DNS, Windows, HP, Computer Hardware, Hardware, Operating Systems, SQL, System Administration, VMware ESX, Software Documentation, DHCP, XP, System Migration, Backup Exec, Desktop Support, Group Policy, WSUS, Linux, IIS, Creative Problem Solving, Interpersonal..., Application Packaging, Acronis, Windows XP Pro, Lotus Notes, Xen, Windows Server 2003, Juniper, Juniper JNCIA-ER, Debian, MSI Packaging, Server 2000-2008, LyncIT, Interoperability, 2008 Administration, Server 2012, Exchange 2010/2007/2003, C Language, COBOL, Domain Management, WordPress, Acronis True Image, Disk Imaging, DISA STIGS
Education
New Horizons 2012 — 2012
New Horizons
CompTIA Storage+ Training
Ivy Tech Community College 1990 — 1991
Computer Science, Computer Technology/Computer Systems Technology
Eli Lilly January 2015 - Present
National Government Services January 2014 - November 2014
Interactive Intelligence July 2012 - January 2014
Van Rooy Properties July 2010 - January 2012
HP April 2009 - June 2010
EDS March 2007 - April 2008
EDS March 2006 - March 2007
EDS Group 2003 - 2006
EDS 1996 - 2000
Skills
Troubleshooting, Servers, Technical Support, Windows Server, Active Directory, VBScript, DNS, Windows, HP, Computer Hardware, Hardware, Operating Systems, SQL, System Administration, VMware ESX, Software Documentation, DHCP, XP, System Migration, Backup Exec, Desktop Support, Group Policy, WSUS, Linux, IIS, Creative Problem Solving, Interpersonal..., Application Packaging, Acronis, Windows XP Pro, Lotus Notes, Xen, Windows Server 2003, Juniper, Juniper JNCIA-ER, Debian, MSI Packaging, Server 2000-2008, LyncIT, Interoperability, 2008 Administration, Server 2012, Exchange 2010/2007/2003, C Language, COBOL, Domain Management, WordPress, Acronis True Image, Disk Imaging, DISA STIGS
Education
New Horizons 2012 — 2012
New Horizons
CompTIA Storage+ Training
Ivy Tech Community College 1990 — 1991
Computer Science, Computer Technology/Computer Systems Technology
Tyler Liden's Interactive Intelligence Experience June 2015 - Present
Job Senior Implementation Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2015 - Present
Interactive Intelligence June 2013 - Present
Education
Indiana University-Purdue University at Indianapolis 2009 — 2013
Bachelor of Science (BS), Computer Science
Zionsville Community High School 2005 — 2009
Academic Honors Diploma
Interactive Intelligence June 2015 - Present
Interactive Intelligence June 2013 - Present
Education
Indiana University-Purdue University at Indianapolis 2009 — 2013
Bachelor of Science (BS), Computer Science
Zionsville Community High School 2005 — 2009
Academic Honors Diploma
Travis Kerns's Interactive Intelligence Experience May 2014 - Present
Job Quality Services Coordinator, PSO at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2014 - Present
Interactive Intelligence November 2012 - May 2014
Interactive Intelligence November 2012 - July 2013
Fastenal August 2012 - December 2012
Riley Hospital for Children January 2011 - May 2012
Tefft Bridge and Iron October 2007 - July 2010
Skills
MySQL, Windows, C++, JavaScript, Friendly Personality, SQL, Java, HTML, CSS, Dependable Team Player, PHP, Usability Testing, Teamwork, Leadership, Time Management, Following Instructions, Close Attention to..., phpMyAdmin, Oral & Written..., Problem Solving, Agile Testing, Unit Testing, User Acceptance Testing, Visio, Testing
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Bachelor of Science, Informatics
Kankakee Valley High School 2007 — 2010
Interactive Intelligence May 2014 - Present
Interactive Intelligence November 2012 - May 2014
Interactive Intelligence November 2012 - July 2013
Fastenal August 2012 - December 2012
Riley Hospital for Children January 2011 - May 2012
Tefft Bridge and Iron October 2007 - July 2010
Skills
MySQL, Windows, C++, JavaScript, Friendly Personality, SQL, Java, HTML, CSS, Dependable Team Player, PHP, Usability Testing, Teamwork, Leadership, Time Management, Following Instructions, Close Attention to..., phpMyAdmin, Oral & Written..., Problem Solving, Agile Testing, Unit Testing, User Acceptance Testing, Visio, Testing
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Bachelor of Science, Informatics
Kankakee Valley High School 2007 — 2010
Andrew Mullally Andrew Mullally's Interactive Intelligence Experience April 2012 - April 2013
Job Senior Software Developer at 4DD Software
Industry Computer Software
Experience
4DD Software January 2014 - Present
Home April 2013 - January 2014
Interactive Intelligence April 2012 - April 2013
Sage Software April 2003 - March 2012
Skills
Agile Methodologies, Software Development, .NET, Web Development, Scrum, C#, Visual Studio, Software Project..., Object Oriented Design, WPF, Software Design, JavaScript, Databases, SQL, WCF, Design Patterns, SDLC, Requirements Analysis
Education
London South Bank University 1997 — 1999
BSc, Business Information Technology
4DD Software January 2014 - Present
Home April 2013 - January 2014
Interactive Intelligence April 2012 - April 2013
Sage Software April 2003 - March 2012
Skills
Agile Methodologies, Software Development, .NET, Web Development, Scrum, C#, Visual Studio, Software Project..., Object Oriented Design, WPF, Software Design, JavaScript, Databases, SQL, WCF, Design Patterns, SDLC, Requirements Analysis
Education
London South Bank University 1997 — 1999
BSc, Business Information Technology
Paul Lahr's Interactive Intelligence Experience April 2012 - June 2013
Job Sales Coordinator at NBCUniversal, Inc.
Industry Marketing and Advertising
Experience
NBCUniversal, Inc. May 2014 - Present
Interactive Intelligence April 2012 - June 2013
Starbucks Coffee Company May 2005 - May 2012
McNicholl Family July 2004 - May 2011
Indianapolis Convention and Visitors Association January 2010 - April 2010
Mental Health America March 2009 - July 2009
Bradford Barnes Associates October 2008 - January 2009
Skills
Brand Identity and..., Strategic Planning and..., Social Media Strategy, Project Management, Public Relations, Editing, Event Management, Research, Strategic Planning, Marketing, Facebook, Social Media Marketing, Social Networking, Sales, Team Building, Salesforce.com, Team Leadership, Customer Service, Social Media
Education
Purdue University 2004 — 2008
BA, Psychology, Religious Studies, Sociology, Child Development and Family Services
Indiana University-Purdue University at Indianapolis 2009 — 2010
Master's Degree, Public Relations
NBCUniversal, Inc. May 2014 - Present
Interactive Intelligence April 2012 - June 2013
Starbucks Coffee Company May 2005 - May 2012
McNicholl Family July 2004 - May 2011
Indianapolis Convention and Visitors Association January 2010 - April 2010
Mental Health America March 2009 - July 2009
Bradford Barnes Associates October 2008 - January 2009
Skills
Brand Identity and..., Strategic Planning and..., Social Media Strategy, Project Management, Public Relations, Editing, Event Management, Research, Strategic Planning, Marketing, Facebook, Social Media Marketing, Social Networking, Sales, Team Building, Salesforce.com, Team Leadership, Customer Service, Social Media
Education
Purdue University 2004 — 2008
BA, Psychology, Religious Studies, Sociology, Child Development and Family Services
Indiana University-Purdue University at Indianapolis 2009 — 2010
Master's Degree, Public Relations
Erik Skoog's Interactive Intelligence Experience June 2014 - Present
Job Technical Sales Consultant at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2014 - Present
Interactive Intelligence January 2014 - June 2014
Latitude Software - an Interactive Intelligence company November 2011 - January 2014
Interactive Intelligence September 2009 - November 2011
Skills
SaaS, IVR, Microsoft SQL Server, Call Centers, Manage Client..., Customer Service, Telecommunications, Disaster Recovery, Vendor Management, Unified Communications, Data Center, Management, Troubleshooting, Telephony, Cloud Computing, VoIP, SIP, Integration, CRM
Education
Indiana University-Purdue University at Indianapolis
Associates, Computer and Information Technology
Interactive Intelligence June 2014 - Present
Interactive Intelligence January 2014 - June 2014
Latitude Software - an Interactive Intelligence company November 2011 - January 2014
Interactive Intelligence September 2009 - November 2011
Skills
SaaS, IVR, Microsoft SQL Server, Call Centers, Manage Client..., Customer Service, Telecommunications, Disaster Recovery, Vendor Management, Unified Communications, Data Center, Management, Troubleshooting, Telephony, Cloud Computing, VoIP, SIP, Integration, CRM
Education
Indiana University-Purdue University at Indianapolis
Associates, Computer and Information Technology
Andrew St.Angelo's Interactive Intelligence Experience July 2014 - Present
Job Software Engineer at Impact Solutions LLC.
Industry Online Media
Experience
Interactive Intelligence July 2014 - Present
Impact Solutions LLC. August 2013 - July 2014
The Friedman Foundation for Educational Choice August 2007 - July 2013
T-Mobile December 2006 - July 2007
Impressa Corporation October 2004 - September 2006
Skills
Public Policy, Politics, Strategic Communications, Nonprofits, Policy Analysis, Web Development, Web Design, Website Development, Website Building, Website Updating, Google Website Optimizer, Corporate Websites, Websites, Backend Development, Back-end Programming, Social Networking, Web Project Management, Web Strategy, Customer Service
Education
Purdue University 2000 — 2003
Computer Science
Indiana University-Purdue University at Indianapolis
Bachelor of Science (BS), Computer Information Technology
Interactive Intelligence July 2014 - Present
Impact Solutions LLC. August 2013 - July 2014
The Friedman Foundation for Educational Choice August 2007 - July 2013
T-Mobile December 2006 - July 2007
Impressa Corporation October 2004 - September 2006
Skills
Public Policy, Politics, Strategic Communications, Nonprofits, Policy Analysis, Web Development, Web Design, Website Development, Website Building, Website Updating, Google Website Optimizer, Corporate Websites, Websites, Backend Development, Back-end Programming, Social Networking, Web Project Management, Web Strategy, Customer Service
Education
Purdue University 2000 — 2003
Computer Science
Indiana University-Purdue University at Indianapolis
Bachelor of Science (BS), Computer Information Technology
Robert Vick's Interactive Intelligence Experience July 2014 - Present
Job System Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence July 2014 - Present
HP Enterprise Services July 2012 - July 2014
L & E Engineering February 2012 - May 2012
Clawson Communications Inc May 2008 - October 2011
GameStop November 2003 - September 2008
Best Buy August 2005 - February 2006
Skills
Windows XP, Troubleshooting, Technical Support, Windows 7, Software Installation, Computer Hardware, Microsoft Office, Operating Systems, Windows, Team Leadership, Networking, Network Administration, Customer Service, Customer Satisfaction, Hardware, System Deployment, Software Documentation, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, CompTIA A+ Certification, Management, Access, Research, Teamwork, Databases, HTML, Social Media, System Administration, OS X, CompTIA Network+, Sales, Social Networking, Marketing, CCENT, CompTIA Security+, CIW Web Foundation..., CIW Database Design..., CompTIA A
Education
Western Governors University 2011 — 2016
Bachelor of Science (BS), Network Security
Indiana University-Purdue University at Indianapolis 2006 — 2008
Whiteland Community High School
Interactive Intelligence July 2014 - Present
HP Enterprise Services July 2012 - July 2014
L & E Engineering February 2012 - May 2012
Clawson Communications Inc May 2008 - October 2011
GameStop November 2003 - September 2008
Best Buy August 2005 - February 2006
Skills
Windows XP, Troubleshooting, Technical Support, Windows 7, Software Installation, Computer Hardware, Microsoft Office, Operating Systems, Windows, Team Leadership, Networking, Network Administration, Customer Service, Customer Satisfaction, Hardware, System Deployment, Software Documentation, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, CompTIA A+ Certification, Management, Access, Research, Teamwork, Databases, HTML, Social Media, System Administration, OS X, CompTIA Network+, Sales, Social Networking, Marketing, CCENT, CompTIA Security+, CIW Web Foundation..., CIW Database Design..., CompTIA A
Education
Western Governors University 2011 — 2016
Bachelor of Science (BS), Network Security
Indiana University-Purdue University at Indianapolis 2006 — 2008
Whiteland Community High School
Jeremy Drinkard's Interactive Intelligence Experience 2007 - 2009
Job Open Networker
Industry Think Tanks
Experience
Adapt Telephony Services, LLC November 2009 - Present
Myriad Mind, INC January 2013 - Present
Interactive Intelligence 2007 - 2009
Bloom Marketing Group March 2006 - December 2007
Cornerstone Information Systems December 2002 - March 2006
Skills
IVR, Contact Centers, Telephony, VoIP, Call Centers, Management, Project Management, Entrepreneurship, Information Technology, Predictive Dialers, Strategic Planning, Risk Management, Operations Management, Networking, Managing Distributed..., IT Architecture, Team Leadership, Search & Rescue, Troubleshooting, Skywarn, Security, Leadership, Professional Services, Business Analysis, Training, SaaS, Social Networking, Telecommunications, Cloud Computing, Disaster Recovery, Vendor Management, Software Documentation, Solution Selling, Salesforce.com, Unified Communications, Servers, Enterprise Software, Managed Services, Sales, Analysis, Business Development, Strategic Partnerships, Account Management, Sales Process, Process Improvement, Public Speaking
Education
Indiana Wesleyan University 2006 — 2008
Bachelor, Business Management, cum laude
Rochester Adams High School 1990 — 1992
Diploma, CAD/CADD Drafting and/or Design Technology/Technician
Adapt Telephony Services, LLC November 2009 - Present
Myriad Mind, INC January 2013 - Present
Interactive Intelligence 2007 - 2009
Bloom Marketing Group March 2006 - December 2007
Cornerstone Information Systems December 2002 - March 2006
Skills
IVR, Contact Centers, Telephony, VoIP, Call Centers, Management, Project Management, Entrepreneurship, Information Technology, Predictive Dialers, Strategic Planning, Risk Management, Operations Management, Networking, Managing Distributed..., IT Architecture, Team Leadership, Search & Rescue, Troubleshooting, Skywarn, Security, Leadership, Professional Services, Business Analysis, Training, SaaS, Social Networking, Telecommunications, Cloud Computing, Disaster Recovery, Vendor Management, Software Documentation, Solution Selling, Salesforce.com, Unified Communications, Servers, Enterprise Software, Managed Services, Sales, Analysis, Business Development, Strategic Partnerships, Account Management, Sales Process, Process Improvement, Public Speaking
Education
Indiana Wesleyan University 2006 — 2008
Bachelor, Business Management, cum laude
Rochester Adams High School 1990 — 1992
Diploma, CAD/CADD Drafting and/or Design Technology/Technician
Purnima Kapoor Purnima Kapoor's Interactive Intelligence Experience September 2013 - Present
Job Business Intelligence Developer
Industry Computer Software
Experience
Interactive Intelligence September 2013 - Present
Indiana Department of Education June 2012 - August 2012
Sapient July 2009 - August 2011
Infosys November 2006 - April 2009
Skills
Microsoft SQL Server, .NET, C#, ASP.NET, SQL, Databases, Testing, Data Warehousing, SSIS, HTML, CSS, SDLC, Business Intelligence, OOP, Requirements Analysis, Software Development, TFS, XML, Visual Studio, Crystal Reports, Visio, Change Management, SOLARC RightAngle, Stored Procedures, ETL, Database Design, PL/SQL
Education
Purdue University 2011 — 2013
Master of Science (MS), Computer Science
Kurukshetra University 2001 — 2005
Bachelor of Technology (B.Tech.), Computer Science & Engineering
Interactive Intelligence September 2013 - Present
Indiana Department of Education June 2012 - August 2012
Sapient July 2009 - August 2011
Infosys November 2006 - April 2009
Skills
Microsoft SQL Server, .NET, C#, ASP.NET, SQL, Databases, Testing, Data Warehousing, SSIS, HTML, CSS, SDLC, Business Intelligence, OOP, Requirements Analysis, Software Development, TFS, XML, Visual Studio, Crystal Reports, Visio, Change Management, SOLARC RightAngle, Stored Procedures, ETL, Database Design, PL/SQL
Education
Purdue University 2011 — 2013
Master of Science (MS), Computer Science
Kurukshetra University 2001 — 2005
Bachelor of Technology (B.Tech.), Computer Science & Engineering
Daniel A. White's Interactive Intelligence Experience November 2010 - Present
Job Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence November 2010 - Present
GlobalMagic Corporation January 2010 - October 2010
Office of Student Media, Kent State University January 2010 - January 2010
Kent State University August 2006 - December 2009
Cornerstone Chapel 1999 - 2009
The Medina County Gazette June 2007 - August 2007
Kent State University October 2005 - August 2006
Skills
C#, .NET Framework, ASP.NET, ASP.NET MVC, Visual Basic, Web Development, Software Development, Problem Solving, Web Design, JavaScript, Programming, .NET, Windows, C
Education
Kent State University 2005 — 2009
BS, Computer Science, Computer Information Systems, Web Design and Programming
Medina Senior High School 2001 — 2005
High School Diploma
Interactive Intelligence November 2010 - Present
GlobalMagic Corporation January 2010 - October 2010
Office of Student Media, Kent State University January 2010 - January 2010
Kent State University August 2006 - December 2009
Cornerstone Chapel 1999 - 2009
The Medina County Gazette June 2007 - August 2007
Kent State University October 2005 - August 2006
Skills
C#, .NET Framework, ASP.NET, ASP.NET MVC, Visual Basic, Web Development, Software Development, Problem Solving, Web Design, JavaScript, Programming, .NET, Windows, C
Education
Kent State University 2005 — 2009
BS, Computer Science, Computer Information Systems, Web Design and Programming
Medina Senior High School 2001 — 2005
High School Diploma
Alex Hokanson's Interactive Intelligence Experience June 2012 - February 2015
Job Software Engineer I at NextGear Capital
Industry Computer Software
Experience
NextGear Capital February 2015 - Present
Interactive Intelligence June 2012 - February 2015
Visionary Web January 2011 - May 2012
Bashpole Software, Inc January 2011 - April 2012
Skills
JavaScript, CSS, HTML, Java, Web Applications, C#, .NET, Visual Studio 2010/2012, Powershell, Testing, Node.js, Visual Studio, Perforce, Object Oriented Design, JSON
Education
Manchester College 2008 — 2012
Bachelor of Arts, Computer Science
NextGear Capital February 2015 - Present
Interactive Intelligence June 2012 - February 2015
Visionary Web January 2011 - May 2012
Bashpole Software, Inc January 2011 - April 2012
Skills
JavaScript, CSS, HTML, Java, Web Applications, C#, .NET, Visual Studio 2010/2012, Powershell, Testing, Node.js, Visual Studio, Perforce, Object Oriented Design, JSON
Education
Manchester College 2008 — 2012
Bachelor of Arts, Computer Science
Bryan Duckett's Interactive Intelligence Experience 2012 - Present
Job Talent Acquisition Partner at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence 2012 - Present
CDI Engineering Solutions 2003 - 2011
Education
Indiana University-Purdue University at Indianapolis 1986 — 1990
B.A., History
Interactive Intelligence 2012 - Present
CDI Engineering Solutions 2003 - 2011
Education
Indiana University-Purdue University at Indianapolis 1986 — 1990
B.A., History
Kimberly Puckett Kimberly Puckett's Interactive Intelligence Experience June 2011 - July 2013
Job Corporate Planning Analyst at Charlotte Russe
Industry Retail
Experience
Vans June 2015 - August 2015
Kent State University January 2014 - August 2015
Jo-Ann Stores, LLC. June 2014 - May 2015
Brighton Collectibles November 2013 - January 2014
White House Black Market November 2013 - January 2014
Interactive Intelligence June 2011 - July 2013
Jackson Healthcare May 2010 - May 2011
AKIMA DTSV May 2008 - May 2010
Skills
SQL, Visual Studio, Microsoft SQL Server, Quality Assurance, SDLC, .NET, Windows, Visual Basic, MySQL, Databases, CSS, Microsoft Excel, Microsoft Word, Analysis, Windows 7, Web Development, Agile Methodologies, Social Media, Customer Service, Leadership, Microsoft Office, Software Quality..., WordPress, Linux, Visio, Windows Server, XHTML, Project Management, PowerPoint, PHP, Scrum
Education
Kent State University 2013 — 2015
Master of Business Administration (MBA), Fashion Design and Management, 3.75/4.0
Kent State University 2013 — 2015
Masters in Art, Fashion, 4.0
Kennesaw State University 2007 — 2011
Bachelor of Science (B.S.), Information Technology, 3.5
Vans June 2015 - August 2015
Kent State University January 2014 - August 2015
Jo-Ann Stores, LLC. June 2014 - May 2015
Brighton Collectibles November 2013 - January 2014
White House Black Market November 2013 - January 2014
Interactive Intelligence June 2011 - July 2013
Jackson Healthcare May 2010 - May 2011
AKIMA DTSV May 2008 - May 2010
Skills
SQL, Visual Studio, Microsoft SQL Server, Quality Assurance, SDLC, .NET, Windows, Visual Basic, MySQL, Databases, CSS, Microsoft Excel, Microsoft Word, Analysis, Windows 7, Web Development, Agile Methodologies, Social Media, Customer Service, Leadership, Microsoft Office, Software Quality..., WordPress, Linux, Visio, Windows Server, XHTML, Project Management, PowerPoint, PHP, Scrum
Education
Kent State University 2013 — 2015
Master of Business Administration (MBA), Fashion Design and Management, 3.75/4.0
Kent State University 2013 — 2015
Masters in Art, Fashion, 4.0
Kennesaw State University 2007 — 2011
Bachelor of Science (B.S.), Information Technology, 3.5
LeAnn Melichar's Interactive Intelligence Experience May 2009 - Present
Job Sr. Talent Acquisition Partner, Interactive Intelligence. Communication solutions in the cloud. Still loving my job!!!
Industry Information Technology and Services
Experience
Interactive Intelligence May 2009 - Present
Ambassador Solutions 2008 - January 2009
Microsoft December 2005 - August 2008
EDS January 1997 - November 2005
Belcan 1990 - 1997
Belcan TechServices 1991 - 1995
Education
Robert Morris University 1987 — 1989
working towards MBA
Kansas State University
Bachelor of Science, Industrial Psychology
Interactive Intelligence May 2009 - Present
Ambassador Solutions 2008 - January 2009
Microsoft December 2005 - August 2008
EDS January 1997 - November 2005
Belcan 1990 - 1997
Belcan TechServices 1991 - 1995
Education
Robert Morris University 1987 — 1989
working towards MBA
Kansas State University
Bachelor of Science, Industrial Psychology
Jeremy Griggs, PMP's Interactive Intelligence Experience January 2013 - Present
Job Program Manager, PMO at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence January 2013 - Present
Interactive Intelligence January 2012 - January 2013
Interactive Intelligence Inc. January 2008 - November 2012
Omnilink Systems Inc. March 2007 - January 2008
Method IQ August 2005 - March 2007
Method IQ April 2004 - August 2005
Combest Inc. April 1997 - April 2004
Skills
Program Management, Project Management, PMP, Process Improvement, Contact Center..., Strategy, Strategic Planning, Project Scope..., Risk Analysis, CRM, Key Stakeholder..., System..., SDLC, Leadership, Budget Management, Telecommunications, Call Center, Management, SaaS, Business Analysis, Call Centers, Cross-functional Team..., Data Center, VoIP, Professional Services, Vendor Management, Unified Communications
Education
Villanova University 2005 — 2006
Master Certificate Applied Project Management, Project Management
Kennesaw State University 1989 — 1996
Secondary English Education
Interactive Intelligence January 2013 - Present
Interactive Intelligence January 2012 - January 2013
Interactive Intelligence Inc. January 2008 - November 2012
Omnilink Systems Inc. March 2007 - January 2008
Method IQ August 2005 - March 2007
Method IQ April 2004 - August 2005
Combest Inc. April 1997 - April 2004
Skills
Program Management, Project Management, PMP, Process Improvement, Contact Center..., Strategy, Strategic Planning, Project Scope..., Risk Analysis, CRM, Key Stakeholder..., System..., SDLC, Leadership, Budget Management, Telecommunications, Call Center, Management, SaaS, Business Analysis, Call Centers, Cross-functional Team..., Data Center, VoIP, Professional Services, Vendor Management, Unified Communications
Education
Villanova University 2005 — 2006
Master Certificate Applied Project Management, Project Management
Kennesaw State University 1989 — 1996
Secondary English Education
Brenda Kross, PMP's Interactive Intelligence Experience December 2013 - March 2014
Job Manager, Customer Support at Intuit
Industry Computer Software
Experience
Intuit March 2014 - Present
Interactive Intelligence December 2013 - March 2014
Interactive Intelligence November 2011 - November 2013
Stericycle June 2010 - November 2011
ICMI - Thinks Services, a Division of United Business Media LLC April 2008 - May 2010
Washington Mutual September 2006 - February 2008
Washington Mutual October 2005 - September 2006
Washington Mutual April 2005 - October 2005
Washington Mutual October 2003 - February 2005
Sears 2001 - 2003
Skills
Process Improvement, Leadership, Six Sigma, Cross-functional Team..., Management, Forecasting, Call Centers, Training, Strategy, Project Management, Workforce Management, Strategic Planning, Coaching, Customer Experience, Customer Service, Analytics, SDLC, Outsourcing, Quality Assurance, Team Management, Analysis, Customer Satisfaction, Data Analysis, Enterprise Software
Education
Judson University 1993 — 1995
Bachelors, Management and Leadership
HILS
HILS
Larkin High School
Women Unlimited LEAD
Intuit March 2014 - Present
Interactive Intelligence December 2013 - March 2014
Interactive Intelligence November 2011 - November 2013
Stericycle June 2010 - November 2011
ICMI - Thinks Services, a Division of United Business Media LLC April 2008 - May 2010
Washington Mutual September 2006 - February 2008
Washington Mutual October 2005 - September 2006
Washington Mutual April 2005 - October 2005
Washington Mutual October 2003 - February 2005
Sears 2001 - 2003
Skills
Process Improvement, Leadership, Six Sigma, Cross-functional Team..., Management, Forecasting, Call Centers, Training, Strategy, Project Management, Workforce Management, Strategic Planning, Coaching, Customer Experience, Customer Service, Analytics, SDLC, Outsourcing, Quality Assurance, Team Management, Analysis, Customer Satisfaction, Data Analysis, Enterprise Software
Education
Judson University 1993 — 1995
Bachelors, Management and Leadership
HILS
HILS
Larkin High School
Women Unlimited LEAD
Jennifer Mulkey's Interactive Intelligence Experience June 2000 - April 2007
Job Senior Software Engineer at Hurco Companies, Inc.
Industry Computer Software
Experience
Hurco Companies, Inc. July 2007 - Present
Interactive Intelligence June 2000 - April 2007
Centillion Digital Systems 1999 - 2000
Education
Indiana University-Purdue University at Indianapolis 1996 — 2000
BS, Physics
Hurco Companies, Inc. July 2007 - Present
Interactive Intelligence June 2000 - April 2007
Centillion Digital Systems 1999 - 2000
Education
Indiana University-Purdue University at Indianapolis 1996 — 2000
BS, Physics
James R. Hughes's Interactive Intelligence Experience Project Manager, ITInteractive IntelligenceFebruary 2011 - Present
Job Project Manager, IT at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence Project Manager, ITInteractive IntelligenceFebruary 2011 - Present
Interactive Intelligence February 1998 - Present
Interactive Intelligence 1998 - 2009
Skills
IVR, Telephony, CTI, Unified Communications, Call Centers, VoIP, SaaS, Telecommunications, Cloud Computing, ACD, Professional Services, Contact Centers, SIP, WAN, Data Center, Vendor Management, Managed Services, Active Directory, TCP/IP, Windows Server, Cisco Technologies, Project Management
Education
Indiana University-Purdue University at Indianapolis 1991 — 1998
Bachelors of Science, Computer Technology
Purdue University 1991 — 1998
Bachelors of Science, Computer Technology
Interactive Intelligence Project Manager, ITInteractive IntelligenceFebruary 2011 - Present
Interactive Intelligence February 1998 - Present
Interactive Intelligence 1998 - 2009
Skills
IVR, Telephony, CTI, Unified Communications, Call Centers, VoIP, SaaS, Telecommunications, Cloud Computing, ACD, Professional Services, Contact Centers, SIP, WAN, Data Center, Vendor Management, Managed Services, Active Directory, TCP/IP, Windows Server, Cisco Technologies, Project Management
Education
Indiana University-Purdue University at Indianapolis 1991 — 1998
Bachelors of Science, Computer Technology
Purdue University 1991 — 1998
Bachelors of Science, Computer Technology
Bob Cahill's Interactive Intelligence Experience September 2002 - May 2006
Job TACC Support Engineer
Industry Computer Software
Experience
Salesforce Marketing Cloud September 2012 - Present
Starwind Design January 2000 - Present
ExactTarget September 2009 - September 2012
ExactTarget May 2006 - April 2010
Interactive Intelligence September 2002 - May 2006
Tivoli 1998 - 2002
IQuest Internet 1995 - 1998
Skills
SaaS, Salesforce.com, Enterprise Software, Cloud Computing, Software Development, Email Marketing, JavaScript, HTML, Microsoft SQL Server, C#, XML, CSS, SQL, jQuery, Visual Studio, Linux
Education
Indiana University-Purdue University at Indianapolis 1989 — 1994
Computer Science, Computer Technology
University of Indianapolis 1980 — 1982
Biology, Scient
Salesforce Marketing Cloud September 2012 - Present
Starwind Design January 2000 - Present
ExactTarget September 2009 - September 2012
ExactTarget May 2006 - April 2010
Interactive Intelligence September 2002 - May 2006
Tivoli 1998 - 2002
IQuest Internet 1995 - 1998
Skills
SaaS, Salesforce.com, Enterprise Software, Cloud Computing, Software Development, Email Marketing, JavaScript, HTML, Microsoft SQL Server, C#, XML, CSS, SQL, jQuery, Visual Studio, Linux
Education
Indiana University-Purdue University at Indianapolis 1989 — 1994
Computer Science, Computer Technology
University of Indianapolis 1980 — 1982
Biology, Scient
Kim Towle's Interactive Intelligence Experience January 1998 - September 2010
Job CX Transformation Change Thought Leader Experienced Contact Center Professional Oracle Service Cloud
Industry Computer Software
Experience
Oracle July 2015 - Present
Avtex Solutions March 2012 - July 2015
Microsoft Corporation September 2010 - July 2012
Interactive Intelligence January 1998 - September 2010
AT&T January 1987 - December 1997
Skills
Strategic Planning, Solution Selling, Unified Communications, Channel, Customer Experience, Telecommunications, Cloud Computing, Enterprise Software, IVR, Direct Sales, Account Management, VoIP, Professional Services, SaaS, Call Centers, CRM, Sales Process, Channel Partners, Managed Services, Contact Centers, Sales, Cloud Applications, Selling, Lead Generation, Telephony, Integration, Vendor Management, Strategy
Education
James Madison University - College of Business 1983 — 1986
Bachelor of Business Administration (B.B.A.), Marketing
Oracle July 2015 - Present
Avtex Solutions March 2012 - July 2015
Microsoft Corporation September 2010 - July 2012
Interactive Intelligence January 1998 - September 2010
AT&T January 1987 - December 1997
Skills
Strategic Planning, Solution Selling, Unified Communications, Channel, Customer Experience, Telecommunications, Cloud Computing, Enterprise Software, IVR, Direct Sales, Account Management, VoIP, Professional Services, SaaS, Call Centers, CRM, Sales Process, Channel Partners, Managed Services, Contact Centers, Sales, Cloud Applications, Selling, Lead Generation, Telephony, Integration, Vendor Management, Strategy
Education
James Madison University - College of Business 1983 — 1986
Bachelor of Business Administration (B.B.A.), Marketing
Matt DeMougin's Interactive Intelligence Experience April 2009 - July 2009
Job Software Engineer III at Blackboard
Industry Computer Software
Experience
Blackboard July 2010 - Present
StreetLinks National Appraisal Services October 2009 - July 2010
Interactive Intelligence April 2009 - July 2009
Kaplan Financial January 2008 - March 2009
ITT Educational Services, Inc. June 2007 - January 2008
Orchard Software 2002 - 2007
eGIX 2001 - 2002
Skills
SQL, C#, ASP.NET, AJAX, Visual Basic, Databases, SQL Server, JavaScript, .NET, Programming, HTML, CSS, jQuery, XML, Software Engineering, Windows, Visual Studio, Web Development, OOP, ASP, Software Development, Java, PHP, MySQL
Education
Indiana University-Purdue University at Indianapolis 1997 — 2006
Bachelor of Science, Computer Science
Blackboard July 2010 - Present
StreetLinks National Appraisal Services October 2009 - July 2010
Interactive Intelligence April 2009 - July 2009
Kaplan Financial January 2008 - March 2009
ITT Educational Services, Inc. June 2007 - January 2008
Orchard Software 2002 - 2007
eGIX 2001 - 2002
Skills
SQL, C#, ASP.NET, AJAX, Visual Basic, Databases, SQL Server, JavaScript, .NET, Programming, HTML, CSS, jQuery, XML, Software Engineering, Windows, Visual Studio, Web Development, OOP, ASP, Software Development, Java, PHP, MySQL
Education
Indiana University-Purdue University at Indianapolis 1997 — 2006
Bachelor of Science, Computer Science
David Litty's Interactive Intelligence Experience April 2013 - October 2014
Job Interactive Intelligence Admin engineer at Navient
Industry Information Technology and Services
Experience
Navient October 2014 - Present
Interactive Intelligence April 2013 - October 2014
Education
Indiana University-Purdue University at Indianapolis 2002 — 2004
EET, Electrical, Electronic and Communications Engineering Technology/Technician
Taylor University 1992 — 1996
Bachelor of Business Administration (B.B.A.)
Navient October 2014 - Present
Interactive Intelligence April 2013 - October 2014
Education
Indiana University-Purdue University at Indianapolis 2002 — 2004
EET, Electrical, Electronic and Communications Engineering Technology/Technician
Taylor University 1992 — 1996
Bachelor of Business Administration (B.B.A.)
Gregg Reine's Interactive Intelligence Experience July 2010 - January 2011
Job
Industry Information Technology and Services
Experience
Premiere Credit LLC July 2013 - Present
HDG Mansur August 2011 - Present
PinPoint Resources February 2011 - July 2011
Interactive Intelligence July 2010 - January 2011
Radiant Systems/ATT/Eli Lilly March 2008 - July 2010
SHS International February 2003 - March 2008
Autoliv ASP August 2000 - January 2003
Van Ausdall & Farrar August 1999 - January 2000
Skills
Microsoft Certified..., Cisco Certified Network..., Comptia Security+, Certified Novell..., SQL, VMware, CCNA, Microsoft SQL Server, CompTIA Network+, Microsoft Exchange, Active Directory, Routers, Hardware, SAN, Windows Server, Firewalls, XP, Group Policy, Windows XP, VPN, Citrix, Servers
Education
Indiana University-Purdue University at Indianapolis 1990 — 1993
BS, Electrical Engineering Technology
Premiere Credit LLC July 2013 - Present
HDG Mansur August 2011 - Present
PinPoint Resources February 2011 - July 2011
Interactive Intelligence July 2010 - January 2011
Radiant Systems/ATT/Eli Lilly March 2008 - July 2010
SHS International February 2003 - March 2008
Autoliv ASP August 2000 - January 2003
Van Ausdall & Farrar August 1999 - January 2000
Skills
Microsoft Certified..., Cisco Certified Network..., Comptia Security+, Certified Novell..., SQL, VMware, CCNA, Microsoft SQL Server, CompTIA Network+, Microsoft Exchange, Active Directory, Routers, Hardware, SAN, Windows Server, Firewalls, XP, Group Policy, Windows XP, VPN, Citrix, Servers
Education
Indiana University-Purdue University at Indianapolis 1990 — 1993
BS, Electrical Engineering Technology
Becky Oguete's Interactive Intelligence Experience May 2011 - Present
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Interactive Intelligence May 2011 - Present
Edwards Project Solutions October 2010 - May 2011
TeleCommunication Systems, Inc February 2008 - February 2010
Ericsson Wireless Communications January 2002 - April 2003
Ericsson Wireless Communications June 2000 - January 2002
Ericsson Inc. February 1999 - June 2000
Skills
Project Management, Program Management
Education
Keller Graduate School 2001 — 2004
Master of Business Administration (MBA), Project Management
The University of Texas at Dallas 1995 — 1999
Bachelor of Science (B.S.), Computer Science
Interactive Intelligence May 2011 - Present
Edwards Project Solutions October 2010 - May 2011
TeleCommunication Systems, Inc February 2008 - February 2010
Ericsson Wireless Communications January 2002 - April 2003
Ericsson Wireless Communications June 2000 - January 2002
Ericsson Inc. February 1999 - June 2000
Skills
Project Management, Program Management
Education
Keller Graduate School 2001 — 2004
Master of Business Administration (MBA), Project Management
The University of Texas at Dallas 1995 — 1999
Bachelor of Science (B.S.), Computer Science
Amy Higgins's Interactive Intelligence Experience March 2013 - December 2013
Job Project Manager at Springleaf Financial Services
Industry Information Technology and Services
Experience
Springleaf Financial Services December 2013 - Present
Interactive Intelligence March 2013 - December 2013
Vantiv December 2009 - March 2013
CMC 2006 - 2009
CMC 2000 - 2006
CMC 1996 - 2000
Old National Bank 1994 - 1995
American General Finance 1989 - 1994
Skills
Call Center, IT Management, Business Analysis, ITIL, Process Improvement, Data Center, Vendor Management, Troubleshooting, Team Leadership, Telecommunications, Change Management, IVR, Management, SDLC, VoIP, System Administration, Visio, Contact Centers, Business Process..., Credit Cards, Disaster Recovery, Call Centers, Software Documentation, Integration, IT Strategy, Project Management, Software Project...
Education
Ivy Tech Community College
AAS, CIS, Programming
Springleaf Financial Services December 2013 - Present
Interactive Intelligence March 2013 - December 2013
Vantiv December 2009 - March 2013
CMC 2006 - 2009
CMC 2000 - 2006
CMC 1996 - 2000
Old National Bank 1994 - 1995
American General Finance 1989 - 1994
Skills
Call Center, IT Management, Business Analysis, ITIL, Process Improvement, Data Center, Vendor Management, Troubleshooting, Team Leadership, Telecommunications, Change Management, IVR, Management, SDLC, VoIP, System Administration, Visio, Contact Centers, Business Process..., Credit Cards, Disaster Recovery, Call Centers, Software Documentation, Integration, IT Strategy, Project Management, Software Project...
Education
Ivy Tech Community College
AAS, CIS, Programming
Cynthia Deno's Interactive Intelligence Experience 2000 - 2002
Job Owner, Creative Memories
Industry Consumer Services
Experience
Creative Memories 2002 - 2009
Interactive Intelligence 2000 - 2002
KSM Systems Group 1998 - 2000
MPlan 1996 - 1998
IU Medical Group Primary Care 1992 - 1998
Education
Indiana Wesleyan University 1995 — 1997
MBA
University of Kentucky 1986 — 1990
Columbus North High School 1982 — 1986
Creative Memories 2002 - 2009
Interactive Intelligence 2000 - 2002
KSM Systems Group 1998 - 2000
MPlan 1996 - 1998
IU Medical Group Primary Care 1992 - 1998
Education
Indiana Wesleyan University 1995 — 1997
MBA
University of Kentucky 1986 — 1990
Columbus North High School 1982 — 1986
Brandon B. Rowe's Interactive Intelligence Experience August 2011 - September 2013
Job Sr. Marketing Manager, Contact Center at Mitel
Industry Telecommunications
Experience
Mitel September 2014 - Present
Sabre Airline Solutions September 2013 - September 2014
Interactive Intelligence August 2011 - September 2013
Avaya (Acquired Nortel) January 2009 - August 2011
Nortel July 2007 - January 2009
Nortel April 2008 - December 2008
Nortel July 2007 - March 2008
IBM November 2006 - July 2007
Enterprise Rent-A-Car October 2003 - February 2006
Skills
Product Marketing, Competitive Analysis, Go-to-market Strategy, Product Management, Cross-functional Team..., Sales Operations, Lead Generation, Marketing Strategy, Marketing, Business Development, CRM, Strategy, Marketing Communications, Leadership, Product Launch
Education
Keller Graduate School of Management
MBA, Marketing Management
Massachusetts Institute of Technology - Sloan School of Management
Technology, Operations & Value Chain Management
Morris Brown College
Bachelor of Science, Marketing
Mitel September 2014 - Present
Sabre Airline Solutions September 2013 - September 2014
Interactive Intelligence August 2011 - September 2013
Avaya (Acquired Nortel) January 2009 - August 2011
Nortel July 2007 - January 2009
Nortel April 2008 - December 2008
Nortel July 2007 - March 2008
IBM November 2006 - July 2007
Enterprise Rent-A-Car October 2003 - February 2006
Skills
Product Marketing, Competitive Analysis, Go-to-market Strategy, Product Management, Cross-functional Team..., Sales Operations, Lead Generation, Marketing Strategy, Marketing, Business Development, CRM, Strategy, Marketing Communications, Leadership, Product Launch
Education
Keller Graduate School of Management
MBA, Marketing Management
Massachusetts Institute of Technology - Sloan School of Management
Technology, Operations & Value Chain Management
Morris Brown College
Bachelor of Science, Marketing
Jim Kern's Interactive Intelligence Experience June 2015 - Present
Job Technical Quality Manager CaaS Global Infrastructure
Industry Information Technology and Services
Experience
Interactive Intelligence June 2015 - Present
Scale Computing July 2014 - May 2015
Scale Computing December 2012 - July 2014
Scale Computing April 2011 - December 2013
Indy NCC August 2006 - August 2013
Blackboard March 2009 - April 2011
SIM2K September 2000 - August 2007
Skills
Virtualization, Cloud Computing, VMware, Storage, Linux, Windows Server, Data Center, Disaster Recovery, Storage Area Networks, SAN, High Availability, SaaS, Microsoft SQL Server, Servers, VMware ESX
Education
Indiana University-Purdue University at Indianapolis 2000 — 2006
BS, Computer Integrated Manufacturing Technology
Interactive Intelligence June 2015 - Present
Scale Computing July 2014 - May 2015
Scale Computing December 2012 - July 2014
Scale Computing April 2011 - December 2013
Indy NCC August 2006 - August 2013
Blackboard March 2009 - April 2011
SIM2K September 2000 - August 2007
Skills
Virtualization, Cloud Computing, VMware, Storage, Linux, Windows Server, Data Center, Disaster Recovery, Storage Area Networks, SAN, High Availability, SaaS, Microsoft SQL Server, Servers, VMware ESX
Education
Indiana University-Purdue University at Indianapolis 2000 — 2006
BS, Computer Integrated Manufacturing Technology
Anthony Surtees's Interactive Intelligence Experience September 2012 - Present
Job Database Applications Specialist
Industry Information Technology and Services
Experience
Interactive Intelligence September 2012 - Present
BCForward February 2012 - October 2012
TCC Software Solutions March 2011 - September 2012
Sallie Mae January 2008 - November 2011
Bucher + Christian September 2007 - January 2008
Houghton Mifflin 2005 - 2007
Skills
C#, .NET, SQL Server, Business Analysis, Data Warehousing, Process Improvement, Programming, Microsoft SQL Server, Databases, SDLC, SQL, SharePoint, Software Development, Software Engineering, XML
Education
Ivy Tech Community College 2002 — 2005
A.A.S., Computer Science
Interactive Intelligence September 2012 - Present
BCForward February 2012 - October 2012
TCC Software Solutions March 2011 - September 2012
Sallie Mae January 2008 - November 2011
Bucher + Christian September 2007 - January 2008
Houghton Mifflin 2005 - 2007
Skills
C#, .NET, SQL Server, Business Analysis, Data Warehousing, Process Improvement, Programming, Microsoft SQL Server, Databases, SDLC, SQL, SharePoint, Software Development, Software Engineering, XML
Education
Ivy Tech Community College 2002 — 2005
A.A.S., Computer Science
Brickel Alex's Interactive Intelligence Experience June 2015 - Present
Job Senior DevOps Developer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence June 2015 - Present
Franciscan Alliance, Inc. June 2003 - June 2015
Technical Youth June 2001 - June 2003
Skills
Software Development, .NET, Healthcare Information..., C#, JavaScript, VB.NET, Microsoft SQL Server, SharePoint, Business Analysis, HIPAA, SQL, Process Improvement, Healthcare, Access, Project Management, Data Analysis, jQuery, Web Services, Google Maps API, Software Documentation, Visio, Enterprise Architecture, Systems Analysis, Active Directory, Disaster Recovery, Databases, SDLC, Troubleshooting, Windows, Web Development, Integration, Scrum
Education
Indiana University-Purdue University at Indianapolis 1999 — 2001
Interactive Intelligence June 2015 - Present
Franciscan Alliance, Inc. June 2003 - June 2015
Technical Youth June 2001 - June 2003
Skills
Software Development, .NET, Healthcare Information..., C#, JavaScript, VB.NET, Microsoft SQL Server, SharePoint, Business Analysis, HIPAA, SQL, Process Improvement, Healthcare, Access, Project Management, Data Analysis, jQuery, Web Services, Google Maps API, Software Documentation, Visio, Enterprise Architecture, Systems Analysis, Active Directory, Disaster Recovery, Databases, SDLC, Troubleshooting, Windows, Web Development, Integration, Scrum
Education
Indiana University-Purdue University at Indianapolis 1999 — 2001
Mike Tharp's Interactive Intelligence Experience February 2013 - Present
Job System Administrator Hosted Services at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence February 2013 - Present
Interactive Intelligence July 2010 - February 2013
Indianapolis Airport Authority May 2008 - July 2010
Indianapolis Airport Authority July 2007 - May 2008
Sarcom November 2003 - May 2008
Eli Lilly November 2003 - July 2007
Skills
Active Directory, Windows Server, Symantec Endpoint..., Microsoft Exchange, Blackberry Enterprise..., VBScript, VMware
Education
Indiana Wesleyan University 2014 — 2016
Bachelor of Science (B.S.), Management
Ivy Tech Community College 2000 — 2003
AAS, Computer Information Systems
Interactive Intelligence February 2013 - Present
Interactive Intelligence July 2010 - February 2013
Indianapolis Airport Authority May 2008 - July 2010
Indianapolis Airport Authority July 2007 - May 2008
Sarcom November 2003 - May 2008
Eli Lilly November 2003 - July 2007
Skills
Active Directory, Windows Server, Symantec Endpoint..., Microsoft Exchange, Blackberry Enterprise..., VBScript, VMware
Education
Indiana Wesleyan University 2014 — 2016
Bachelor of Science (B.S.), Management
Ivy Tech Community College 2000 — 2003
AAS, Computer Information Systems
Jeremy Whereatt's Interactive Intelligence Experience November 2014 - Present
Job Remote Services Team Lead at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2014 - Present
Interactive Intelligence October 2013 - November 2014
Interactive Intelligence April 2012 - October 2013
Interactive Intelligence January 2011 - May 2012
Ingersoll Rand Security Technologies November 2008 - December 2010
Charles Schwab June 2008 - August 2008
Thomson Telecom June 2006 - February 2008
Skills
Testing, Troubleshooting, VoIP, Hardware, System Deployment, Project Management, Technical Support, Management, Windows Server, Data Center, Software Installation
Education
Indiana University-Purdue University at Indianapolis 2006 — 2010
Computer and Information Technology
Lawrence Central H.S.
Interactive Intelligence November 2014 - Present
Interactive Intelligence October 2013 - November 2014
Interactive Intelligence April 2012 - October 2013
Interactive Intelligence January 2011 - May 2012
Ingersoll Rand Security Technologies November 2008 - December 2010
Charles Schwab June 2008 - August 2008
Thomson Telecom June 2006 - February 2008
Skills
Testing, Troubleshooting, VoIP, Hardware, System Deployment, Project Management, Technical Support, Management, Windows Server, Data Center, Software Installation
Education
Indiana University-Purdue University at Indianapolis 2006 — 2010
Computer and Information Technology
Lawrence Central H.S.
Chas Bowman's Interactive Intelligence Experience October 2011 - Present
Job Senior Technical Sales Consultant at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence October 2011 - Present
Interactive Intelligence May 2003 - October 2011
Televerity 2001 - 2003
Expanets 1999 - 2001
Skills
Unified Communications, SIP, IVR, VoIP, Telephony, Call Center, SaaS, Cloud Computing, Telecommunications, ACD, Unified Messaging, Call Logging, CTI, Contact Centers, Cisco Technologies, Data Center, Managed Services, call center software, business process..., ip telephony, hosted call center, Network Engineering, ip pbx, Call Centers, SIP Trunking, Networking, Switches, WAN, Professional Services, Sales Engineering, IP, LAN-WAN, MPLS, Video Conferencing, Pre-sales, Network Architecture, Network Design, TCP/IP, IP PBX
Education
Ivy Tech Community College 1998 — 1999
Computer Science
IUPUI 1997 — 1998
Computer Science
Interactive Intelligence October 2011 - Present
Interactive Intelligence May 2003 - October 2011
Televerity 2001 - 2003
Expanets 1999 - 2001
Skills
Unified Communications, SIP, IVR, VoIP, Telephony, Call Center, SaaS, Cloud Computing, Telecommunications, ACD, Unified Messaging, Call Logging, CTI, Contact Centers, Cisco Technologies, Data Center, Managed Services, call center software, business process..., ip telephony, hosted call center, Network Engineering, ip pbx, Call Centers, SIP Trunking, Networking, Switches, WAN, Professional Services, Sales Engineering, IP, LAN-WAN, MPLS, Video Conferencing, Pre-sales, Network Architecture, Network Design, TCP/IP, IP PBX
Education
Ivy Tech Community College 1998 — 1999
Computer Science
IUPUI 1997 — 1998
Computer Science
Larry Wright's Interactive Intelligence Experience March 2014 - Present
Job Director, Global Human Resources at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence March 2014 - Present
Interactive Intelligence June 2011 - February 2014
Brightpoint April 2008 - June 2011
Roche Diagnostics 1999 - 2008
Cummins 2006 - 2007
Skills
Employee Relations, Applicant Tracking..., HR Policies, Workforce Planning, Onboarding, Interviews, College Recruiting, Talent Acquisition, Performance Management, Benefits Administration, Employee Training, Recruiting, Coaching, Deferred Compensation, Human Resources, Training, Employee Engagement, HRIS, Employee Benefits, Management, Talent Management, Budgets, Succession Planning, Leadership, Strategy, Program Management, Hiring, Change Management, Temporary Placement, Mergers & Acquisitions, Personnel Management, New Hire Orientations, Organizational..., Compensation & Benefit, FMLA, Technical Recruiting, Taleo, Employment Law, Strategic HR
Education
Indiana Wesleyan University 1995 — 1999
BS, Business Administration
Interactive Intelligence March 2014 - Present
Interactive Intelligence June 2011 - February 2014
Brightpoint April 2008 - June 2011
Roche Diagnostics 1999 - 2008
Cummins 2006 - 2007
Skills
Employee Relations, Applicant Tracking..., HR Policies, Workforce Planning, Onboarding, Interviews, College Recruiting, Talent Acquisition, Performance Management, Benefits Administration, Employee Training, Recruiting, Coaching, Deferred Compensation, Human Resources, Training, Employee Engagement, HRIS, Employee Benefits, Management, Talent Management, Budgets, Succession Planning, Leadership, Strategy, Program Management, Hiring, Change Management, Temporary Placement, Mergers & Acquisitions, Personnel Management, New Hire Orientations, Organizational..., Compensation & Benefit, FMLA, Technical Recruiting, Taleo, Employment Law, Strategic HR
Education
Indiana Wesleyan University 1995 — 1999
BS, Business Administration
Charles Cafrelli's Interactive Intelligence Experience January 2012 - Present
Job Senior Software Engineer
Industry Computer Software
Experience
Interactive Intelligence January 2012 - Present
D&M Holdings 2005 - December 2011
Escient October 2000 - December 2011
Ameritech July 1999 - October 2000
Analysts International Corporation (AIC) February 1996 - October 2000
Boehringer Mannheim/Roche Diagnostics February 1997 - July 1999
Truevision, Inc. February 1996 - February 1997
Origin/Electronic Arts 1991 - 1995
TelSpan July 1990 - February 1991
Skills
C++, Linux, Programming, Software Engineering, Software Development, C, Java, Testing, Software Design, Python, Windows, Win32, Visual Studio, Architecture, Embedded Systems, Embedded Software, Embedded Linux, RTOS, ARM, Integration, XML, Android, Scripting, Game Programming, Amazon Web Services..., Amazon EC2, Amazon S3, Workflow Management..., Mac OS, ElasticSearch
Education
Indiana University-Purdue University at Indianapolis 1985 — 1990
BS, CPT
Interactive Intelligence January 2012 - Present
D&M Holdings 2005 - December 2011
Escient October 2000 - December 2011
Ameritech July 1999 - October 2000
Analysts International Corporation (AIC) February 1996 - October 2000
Boehringer Mannheim/Roche Diagnostics February 1997 - July 1999
Truevision, Inc. February 1996 - February 1997
Origin/Electronic Arts 1991 - 1995
TelSpan July 1990 - February 1991
Skills
C++, Linux, Programming, Software Engineering, Software Development, C, Java, Testing, Software Design, Python, Windows, Win32, Visual Studio, Architecture, Embedded Systems, Embedded Software, Embedded Linux, RTOS, ARM, Integration, XML, Android, Scripting, Game Programming, Amazon Web Services..., Amazon EC2, Amazon S3, Workflow Management..., Mac OS, ElasticSearch
Education
Indiana University-Purdue University at Indianapolis 1985 — 1990
BS, CPT
Chris Capps's Interactive Intelligence Experience May 2013 - Present
Job Implementation Consultant at Interactive Intelligence
Industry Retail
Experience
Interactive Intelligence May 2013 - Present
Wolters Kluwer June 2011 - December 2012
Aptude, Inc. September 2010 - June 2011
Herff Jones March 2008 - December 2009
Herff Jones, Inc. October 1991 - March 2008
Herff Jones, Inc. November 1988 - October 1991
Skills
Windows Server, Troubleshooting, Network Administration, VoIP, Cisco Technologies, Firewalls, Routers, Technical Support, Microsoft Exchange, Servers
Education
University of Michigan
Executive Management
Indiana University-Purdue University at Indianapolis 1984 — 1988
Associate's degree, Computer Technology
IUPUI 1984 — 1986
Associate, Computer Technology
Interactive Intelligence May 2013 - Present
Wolters Kluwer June 2011 - December 2012
Aptude, Inc. September 2010 - June 2011
Herff Jones March 2008 - December 2009
Herff Jones, Inc. October 1991 - March 2008
Herff Jones, Inc. November 1988 - October 1991
Skills
Windows Server, Troubleshooting, Network Administration, VoIP, Cisco Technologies, Firewalls, Routers, Technical Support, Microsoft Exchange, Servers
Education
University of Michigan
Executive Management
Indiana University-Purdue University at Indianapolis 1984 — 1988
Associate's degree, Computer Technology
IUPUI 1984 — 1986
Associate, Computer Technology
Thy Harbison's Interactive Intelligence Experience June 2000 - June 2004
Job Consultant, Software Testing & Quality Assurance at MasterCard
Industry Computer Software
Experience
MasterCard July 2013 - Present
MasterCard September 2011 - July 2013
MasterCard August 2009 - September 2011
Anheuser-Busch InBev June 2004 - August 2009
Interactive Intelligence June 2000 - June 2004
IBM ( Tivoli) January 1999 - June 2000
Skills
SQL, Quality Assurance, Testing, Requirements Analysis, Quality Center, User Acceptance Testing, Test Planning, Oracle, Software Quality...
Education
Lindenwood University 2004 — 2006
MBA
Purdue University 1994 — 1998
BA, Industrial Mgmt / MIS Minor
MasterCard July 2013 - Present
MasterCard September 2011 - July 2013
MasterCard August 2009 - September 2011
Anheuser-Busch InBev June 2004 - August 2009
Interactive Intelligence June 2000 - June 2004
IBM ( Tivoli) January 1999 - June 2000
Skills
SQL, Quality Assurance, Testing, Requirements Analysis, Quality Center, User Acceptance Testing, Test Planning, Oracle, Software Quality...
Education
Lindenwood University 2004 — 2006
MBA
Purdue University 1994 — 1998
BA, Industrial Mgmt / MIS Minor
Sarah Morley's Interactive Intelligence Experience January 2015 - July 2015
Job Consultant at Avanade
Industry Computer Software
Experience
Avanade July 2015 - Present
Interactive Intelligence January 2015 - July 2015
Interactive Intelligence January 2014 - January 2015
IUPUI June 2009 - January 2015
Interactive Intelligence January 2013 - January 2014
Interactive Intelligence October 2009 - January 2013
Virtual Marketing Strategies June 2008 - October 2009
Indiana University 2007 - 2008
General Hotels 2006 - 2007
Skills
Data Analysis, SharePoint, Salesforce.com, Customer Service, Accounting, Microsoft Office, Leadership, Financial Analysis, Microsoft Excel, Forecasting, Budgets, PowerPoint, Maintenance Management, SPSS, Visual Basic, Projects, Minitab, Matlab, Microsoft Money, Cost Management, Financial Reporting, Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics ERP, SQL Server Management...
Education
Indiana Wesleyan University 2010 — 2012
MS, Accounting
Indiana University-Purdue University at Indianapolis 2003 — 2007
BS, Tourism
Avanade July 2015 - Present
Interactive Intelligence January 2015 - July 2015
Interactive Intelligence January 2014 - January 2015
IUPUI June 2009 - January 2015
Interactive Intelligence January 2013 - January 2014
Interactive Intelligence October 2009 - January 2013
Virtual Marketing Strategies June 2008 - October 2009
Indiana University 2007 - 2008
General Hotels 2006 - 2007
Skills
Data Analysis, SharePoint, Salesforce.com, Customer Service, Accounting, Microsoft Office, Leadership, Financial Analysis, Microsoft Excel, Forecasting, Budgets, PowerPoint, Maintenance Management, SPSS, Visual Basic, Projects, Minitab, Matlab, Microsoft Money, Cost Management, Financial Reporting, Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics ERP, SQL Server Management...
Education
Indiana Wesleyan University 2010 — 2012
MS, Accounting
Indiana University-Purdue University at Indianapolis 2003 — 2007
BS, Tourism
Jairo Ballesteros's Interactive Intelligence Experience August 2015 - Present
Job Sr Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence August 2015 - Present
Exacq Technologies November 2010 - July 2015
Raytheon Technical Services Company April 2009 - November 2010
Pelco December 2007 - March 2009
Integral Technologies May 2001 - December 2007
Skills
Software Development, Security, Biometrics, Software Design, Access Control, C++, Software Engineering, Linux, .NET, Intrusion Detection, Mobile Applications, Electronics, Windows, C#, DVR, Integration, Visual Studio, Embedded Software, C
Education
Indiana University-Purdue University at Indianapolis
Masters, Electrical & Computer Engineering
Indiana University-Purdue University at Indianapolis
B.S., Electrical Engineering
Interactive Intelligence August 2015 - Present
Exacq Technologies November 2010 - July 2015
Raytheon Technical Services Company April 2009 - November 2010
Pelco December 2007 - March 2009
Integral Technologies May 2001 - December 2007
Skills
Software Development, Security, Biometrics, Software Design, Access Control, C++, Software Engineering, Linux, .NET, Intrusion Detection, Mobile Applications, Electronics, Windows, C#, DVR, Integration, Visual Studio, Embedded Software, C
Education
Indiana University-Purdue University at Indianapolis
Masters, Electrical & Computer Engineering
Indiana University-Purdue University at Indianapolis
B.S., Electrical Engineering
Michael Wessel's Interactive Intelligence Experience October 2012 - May 2015
Job Senior Application Developer at Marketpath, Inc.
Industry Telecommunications
Experience
Marketpath, Inc. June 2015 - Present
Interactive Intelligence October 2012 - May 2015
OneAmerica February 2011 - October 2012
Teleservices Direct June 2009 - January 2011
Purdue University January 2009 - March 2010
M3V Data Management May 2008 - August 2008
Skills
Web Development, CSS, SQL, Microsoft SQL Server, XML, HTML, VB.NET, IceLib, C#, SOAP, REST
Education
Ivy Tech Community College 2012 — 2015
Associate of Applied Science (B.A.Sc.), Automotive Technology
Purdue University 2005 — 2009
Bachelor of Science (B.S.), Computer Graphics
Marketpath, Inc. June 2015 - Present
Interactive Intelligence October 2012 - May 2015
OneAmerica February 2011 - October 2012
Teleservices Direct June 2009 - January 2011
Purdue University January 2009 - March 2010
M3V Data Management May 2008 - August 2008
Skills
Web Development, CSS, SQL, Microsoft SQL Server, XML, HTML, VB.NET, IceLib, C#, SOAP, REST
Education
Ivy Tech Community College 2012 — 2015
Associate of Applied Science (B.A.Sc.), Automotive Technology
Purdue University 2005 — 2009
Bachelor of Science (B.S.), Computer Graphics
Michael Walkup's Interactive Intelligence Experience October 2013 - Present
Job Communications & Customer Experience Expert
Industry Information Technology and Services
Experience
Interactive Intelligence October 2013 - Present
Inergex January 2006 - September 2013
Skills
Network Administration, Windows Server, Troubleshooting, VMware, Disaster Recovery, MCSA, System Administration, Microsoft Exchange, Technical Support, Networking, Help Desk Support, VPN, IT Service Management, CCNA, Computer Hardware, Citrix, VMware ESX, Training, Team Leadership, CRM, Project Planning, Salesforce.com, Cloud Computing, Inside Sales, Call Center Development, Customer Service..., CIC, RFP, RFI, Microsoft Office, Customer Data..., Business Process..., Workforce Management, Active Directory, Process Improvement, Servers, Data Center, Windows 7, Hardware Support
Education
ITT Technical Institute-Indianapolis 2000 — 2007
Associate’s Degree, Computer and Information Sciences and Support Services
Interactive Intelligence October 2013 - Present
Inergex January 2006 - September 2013
Skills
Network Administration, Windows Server, Troubleshooting, VMware, Disaster Recovery, MCSA, System Administration, Microsoft Exchange, Technical Support, Networking, Help Desk Support, VPN, IT Service Management, CCNA, Computer Hardware, Citrix, VMware ESX, Training, Team Leadership, CRM, Project Planning, Salesforce.com, Cloud Computing, Inside Sales, Call Center Development, Customer Service..., CIC, RFP, RFI, Microsoft Office, Customer Data..., Business Process..., Workforce Management, Active Directory, Process Improvement, Servers, Data Center, Windows 7, Hardware Support
Education
ITT Technical Institute-Indianapolis 2000 — 2007
Associate’s Degree, Computer and Information Sciences and Support Services
Kreigh Hirschy's Interactive Intelligence Experience April 2015 - Present
Job UI Designer at Interactive Intelligence
Industry Internet
Experience
Interactive Intelligence April 2015 - Present
Interactive Intelligence September 2013 - Present
National FFA Organization January 2013 - September 2013
National FFA Organization July 2011 - December 2012
Cooperative Ventures of Indiana October 2010 - July 2011
Judicial Technology and Automation Committee (JTAC) December 2008 - December 2009
Skills
Web Development, CSS, AngularJS, JavaScript, XHTML, HTML 5, Adobe Creative Suite, Web Standards, Photoshop, jQuery, Front-end, Drupal, PHP, Illustrator, jQuery UI, Flash, Foundation and Bootstrap, Web Applications, Web UI/UX
Education
Indiana University-Purdue University at Indianapolis 2008 — 2011
Media Arts & Sciences, Web Development
Interactive Intelligence April 2015 - Present
Interactive Intelligence September 2013 - Present
National FFA Organization January 2013 - September 2013
National FFA Organization July 2011 - December 2012
Cooperative Ventures of Indiana October 2010 - July 2011
Judicial Technology and Automation Committee (JTAC) December 2008 - December 2009
Skills
Web Development, CSS, AngularJS, JavaScript, XHTML, HTML 5, Adobe Creative Suite, Web Standards, Photoshop, jQuery, Front-end, Drupal, PHP, Illustrator, jQuery UI, Flash, Foundation and Bootstrap, Web Applications, Web UI/UX
Education
Indiana University-Purdue University at Indianapolis 2008 — 2011
Media Arts & Sciences, Web Development
J. Callan Hale's Interactive Intelligence Experience 2001 - 2004
Job Sr. Implementation Software Engineer at Wolters Kluwer Clinical Drug Information
Industry Hospital & Health Care
Experience
Wolters Kluwer Clinical Drug Information January 2005 - Present
Interactive Intelligence 2001 - 2004
Integral Technologies 1997 - 2001
Skills
Software Development, SDLC, Agile Methodologies, PL/SQL, .NET, C#, Enterprise Architecture, JavaScript, Data Warehousing, XML, SQL, T-SQL, Web Services, Microsoft SQL Server, Software Project..., ASP.NET, Requirements Analysis, Web Applications, Databases, Visual Studio
Education
Indiana University-Purdue University at Indianapolis 2013 — 2017
Informatics
Rose-Hulman Institute of Technology 1993 — 2007
Computer Engineering, Engineering
Wolters Kluwer Clinical Drug Information January 2005 - Present
Interactive Intelligence 2001 - 2004
Integral Technologies 1997 - 2001
Skills
Software Development, SDLC, Agile Methodologies, PL/SQL, .NET, C#, Enterprise Architecture, JavaScript, Data Warehousing, XML, SQL, T-SQL, Web Services, Microsoft SQL Server, Software Project..., ASP.NET, Requirements Analysis, Web Applications, Databases, Visual Studio
Education
Indiana University-Purdue University at Indianapolis 2013 — 2017
Informatics
Rose-Hulman Institute of Technology 1993 — 2007
Computer Engineering, Engineering
Daniel Hoge's Interactive Intelligence Experience June 2013 - Present
Job Senior System Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence June 2013 - Present
Amazon May 2012 - June 2013
Renaissance Systems and Services February 2010 - May 2012
UPS June 2007 - February 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Interaction Dialer, ICCE Certified, Java, Computer Hardware, Networking, Troubleshooting, Technical Support, Active Directory, Windows Server, Windows, Network Administration
Education
Indiana University-Purdue University at Indianapolis 2007 — 2010
Bachelor's degree, Computer and Information Sciences and Support Services
Interactive Intelligence June 2013 - Present
Amazon May 2012 - June 2013
Renaissance Systems and Services February 2010 - May 2012
UPS June 2007 - February 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Interaction Dialer, ICCE Certified, Java, Computer Hardware, Networking, Troubleshooting, Technical Support, Active Directory, Windows Server, Windows, Network Administration
Education
Indiana University-Purdue University at Indianapolis 2007 — 2010
Bachelor's degree, Computer and Information Sciences and Support Services
Erin Stewart's Interactive Intelligence Experience November 2014 - Present
Job Regional Sales Manager at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence November 2014 - Present
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence, Inc. July 2012 - December 2013
Prime Communications March 2010 - June 2012
Crossroads Wireless AT&T October 2002 - February 2010
Skills
Sales Operations, Sales Management, Direct Sales, Loss Prevention, Sales, Sales Process, Customer Retention, Retail, Cold Calling, Merchandising, Wireless, Account Management, Customer Satisfaction, Sales Presentations, Team Building, Customer Service, B2B, Salesforce.com, Trade Show Ambassador, Sales & Product Training, Call Centers, Leadership, Lead Generation, Training, Selling, Solution Selling, Management, Team Leadership
Education
Indiana University-Purdue University at Indianapolis
Interactive Intelligence November 2014 - Present
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence, Inc. July 2012 - December 2013
Prime Communications March 2010 - June 2012
Crossroads Wireless AT&T October 2002 - February 2010
Skills
Sales Operations, Sales Management, Direct Sales, Loss Prevention, Sales, Sales Process, Customer Retention, Retail, Cold Calling, Merchandising, Wireless, Account Management, Customer Satisfaction, Sales Presentations, Team Building, Customer Service, B2B, Salesforce.com, Trade Show Ambassador, Sales & Product Training, Call Centers, Leadership, Lead Generation, Training, Selling, Solution Selling, Management, Team Leadership
Education
Indiana University-Purdue University at Indianapolis
Rudy Nichols's Interactive Intelligence Experience March 2012 - June 2014
Job Senior Database Administrator
Industry Hospital & Health Care
Experience
Black Knight Financial Services Data & Analytics November 2014 - Present
Fidelity Information Services June 2014 - October 2014
Interactive Intelligence March 2012 - June 2014
Diversified Clinical Services April 2007 - January 2012
Skills
Disaster Recovery, Data Warehousing, Process Improvement, Microsoft SQL Server, Databases, T-SQL, Vendor Management, Windows Server, Troubleshooting, Servers, Software Documentation, Security, SQL, Business Analysis, Access, Management
Education
University of Phoenix 2002 — 2004
Masters of Science, Computer Information Systems
Jones College-Jacksonville 1994 — 1998
Bachelor of Science, Computer Information Systems
Purdue University
Black Knight Financial Services Data & Analytics November 2014 - Present
Fidelity Information Services June 2014 - October 2014
Interactive Intelligence March 2012 - June 2014
Diversified Clinical Services April 2007 - January 2012
Skills
Disaster Recovery, Data Warehousing, Process Improvement, Microsoft SQL Server, Databases, T-SQL, Vendor Management, Windows Server, Troubleshooting, Servers, Software Documentation, Security, SQL, Business Analysis, Access, Management
Education
University of Phoenix 2002 — 2004
Masters of Science, Computer Information Systems
Jones College-Jacksonville 1994 — 1998
Bachelor of Science, Computer Information Systems
Purdue University
Laura Karnes's Interactive Intelligence Experience August 2014 - Present
Job Accounts Payable Specialist at Interactive Intelligence
Industry Accounting
Experience
Interactive Intelligence August 2014 - Present
Indianapolis Motor Speedway October 2004 - August 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, English, Windows, Outlook, Invoicing, Accounts Payable
Education
Indiana University-Purdue University at Indianapolis 1977 — 1979
Liberal Arts and Sciences/Liberal Studies
Interactive Intelligence August 2014 - Present
Indianapolis Motor Speedway October 2004 - August 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, English, Windows, Outlook, Invoicing, Accounts Payable
Education
Indiana University-Purdue University at Indianapolis 1977 — 1979
Liberal Arts and Sciences/Liberal Studies
Prabahar Ignatius PMP's Interactive Intelligence Experience 2009 - June 2015
Job Senior Technical Consultant at Salesforce
Industry Computer Software
Experience
Salesforce July 2015 - Present
Interactive Intelligence 2009 - June 2015
Interactive Intelligence 2004 - 2008
Interactive Intelligencey March 2003 - June 2004
Tellabs Inc 2001 - 2003
Aptech Consultancy January 2000 - January 2001
Indigo technologies March 1997 - January 2000
Skills
C#, Object Oriented Design, Microsoft SQL Server, Software Project..., Requirements Analysis, Agile Methodologies, OOAD, Database Design, C++, CRM, Call Center Development, Call Center Architecture
Education
Manonmaniam Sundaranar University 1992 — 1996
Bachelor of Engineering, ECE
Salesforce July 2015 - Present
Interactive Intelligence 2009 - June 2015
Interactive Intelligence 2004 - 2008
Interactive Intelligencey March 2003 - June 2004
Tellabs Inc 2001 - 2003
Aptech Consultancy January 2000 - January 2001
Indigo technologies March 1997 - January 2000
Skills
C#, Object Oriented Design, Microsoft SQL Server, Software Project..., Requirements Analysis, Agile Methodologies, OOAD, Database Design, C++, CRM, Call Center Development, Call Center Architecture
Education
Manonmaniam Sundaranar University 1992 — 1996
Bachelor of Engineering, ECE
Keith Grinsell's Interactive Intelligence Experience November 2000 - January 2005
Job Senior technical engineer at Adapt Telephony Services, LLC
Industry Information Technology and Services
Experience
Adapt Telephony Services, LLC January 2005 - Present
Interactive Intelligence November 2000 - January 2005
Interactive Intelligence 2000 - 2005
Skills
Cisco Technologies, VoIP, Disaster Recovery, Windows Server, Microsoft SQL Server, SQL, Unified Communications, Cloud Computing, Troubleshooting, Telecommunications
Education
Ivy Tech Community College
Associate of Science (A.S.), Information Technology
Adapt Telephony Services, LLC January 2005 - Present
Interactive Intelligence November 2000 - January 2005
Interactive Intelligence 2000 - 2005
Skills
Cisco Technologies, VoIP, Disaster Recovery, Windows Server, Microsoft SQL Server, SQL, Unified Communications, Cloud Computing, Troubleshooting, Telecommunications
Education
Ivy Tech Community College
Associate of Science (A.S.), Information Technology
Zhiyan (Mandy) Chen's Interactive Intelligence Experience June 2011 - June 2012
Job Associate at AA
Industry Accounting
Experience
AA Senior Financial Analyst7 Days Group Holdings Limited
Interactive Intelligence June 2011 - June 2012
Belden Inc. October 2010 - May 2011
Education
Indiana University-Purdue University at Indianapolis
Master's Degree, Accounting, 3.6/4.0
Renmin University of China
Bachelor's Degree, Chemistry, 3.6/4.0
AA Senior Financial Analyst7 Days Group Holdings Limited
Interactive Intelligence June 2011 - June 2012
Belden Inc. October 2010 - May 2011
Education
Indiana University-Purdue University at Indianapolis
Master's Degree, Accounting, 3.6/4.0
Renmin University of China
Bachelor's Degree, Chemistry, 3.6/4.0
Daniel Ancich's Interactive Intelligence Experience September 2013 - Present
Job Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence September 2013 - Present
Profile Systems, LLC October 2011 - September 2013
Argonne National Laboratory February 2010 - August 2011
HOME DEPOT June 2009 - August 2009
Legacy Professionals LLP August 2008 - September 2008
Munster Little League March 2002 - August 2007
Skills
C++, Java, Visual Basic, HTML, PHP, C#, C, Network Architecture, Programming, Software Development, XML, Windows, MySQL, Visual Studio, Access, Software Engineering, Security, Network Administration
Education
Lewis University 2007 — 2011
B.S. Computer Science, Networking and Software Programming
Munster High School
Interactive Intelligence September 2013 - Present
Profile Systems, LLC October 2011 - September 2013
Argonne National Laboratory February 2010 - August 2011
HOME DEPOT June 2009 - August 2009
Legacy Professionals LLP August 2008 - September 2008
Munster Little League March 2002 - August 2007
Skills
C++, Java, Visual Basic, HTML, PHP, C#, C, Network Architecture, Programming, Software Development, XML, Windows, MySQL, Visual Studio, Access, Software Engineering, Security, Network Administration
Education
Lewis University 2007 — 2011
B.S. Computer Science, Networking and Software Programming
Munster High School
Erik Kreigh's Interactive Intelligence Experience December 2013 - Present
Job System Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence December 2013 - Present
Upper Level Networks May 2012 - December 2013
Fry's electronics September 2006 - January 2012
Skills
Computer Hardware, Windows 7, Troubleshooting, Customer Service, Computer Repair, Active Directory, A+ Certified, Microsoft Office, Windows, Printers, Laptops, Technical Support, Customer Satisfaction, Mac OS X, PHP, ASP.NET, HTML, CSS, ActionScript, Network Administration, Adobe Design Programs, Windows Vista, Windows XP Pro, iOS development, Java, OS X
Education
Indiana University-Purdue University at Indianapolis 2011 — 2013
Bachelor's degree, Informatics, 3.4
Indiana University-Purdue University at Indianapolis 2010 — 2013
Bachelor's degree, Informatics
Interactive Intelligence December 2013 - Present
Upper Level Networks May 2012 - December 2013
Fry's electronics September 2006 - January 2012
Skills
Computer Hardware, Windows 7, Troubleshooting, Customer Service, Computer Repair, Active Directory, A+ Certified, Microsoft Office, Windows, Printers, Laptops, Technical Support, Customer Satisfaction, Mac OS X, PHP, ASP.NET, HTML, CSS, ActionScript, Network Administration, Adobe Design Programs, Windows Vista, Windows XP Pro, iOS development, Java, OS X
Education
Indiana University-Purdue University at Indianapolis 2011 — 2013
Bachelor's degree, Informatics, 3.4
Indiana University-Purdue University at Indianapolis 2010 — 2013
Bachelor's degree, Informatics
Amanda McGhee's Interactive Intelligence Experience 2010 - 2011
Job Computer Software Professional
Industry Computer Software
Experience
Interactive Intelligence 2010 - 2011
Education
Indiana University-Purdue University at Indianapolis
Bachelors
Interactive Intelligence 2010 - 2011
Education
Indiana University-Purdue University at Indianapolis
Bachelors
Christopher Guntz's Interactive Intelligence Experience May 2012 - August 2012
Job Student at Purdue University
Industry Computer Software
Experience
Interactive Intelligence May 2012 - August 2012
Eli Lilly and Company May 2009 - August 2009
Skills
Java, C#, C++
Education
Purdue University 2007 — 2013
Ivy Tech Community College
Interactive Intelligence May 2012 - August 2012
Eli Lilly and Company May 2009 - August 2009
Skills
Java, C#, C++
Education
Purdue University 2007 — 2013
Ivy Tech Community College
John (J.D.) Davis's Interactive Intelligence Experience September 2013 - February 2014
Job Security Consultant at Cigital, Inc
Industry Computer & Network Security
Experience
Cigital, Inc March 2015 - August 2015
Rook Security July 2014 - March 2015
Rook Security February 2014 - July 2014
Interactive Intelligence September 2013 - February 2014
IUPUI July 2011 - September 2013
Indiana University January 2010 - June 2010
Skills
Network Security, OS X, Linux, SQL, Python
Education
Indiana University-Purdue University at Indianapolis 2011 — 2015
Bachelor's degree, Computer and Information Technology
Cigital, Inc March 2015 - August 2015
Rook Security July 2014 - March 2015
Rook Security February 2014 - July 2014
Interactive Intelligence September 2013 - February 2014
IUPUI July 2011 - September 2013
Indiana University January 2010 - June 2010
Skills
Network Security, OS X, Linux, SQL, Python
Education
Indiana University-Purdue University at Indianapolis 2011 — 2015
Bachelor's degree, Computer and Information Technology
Shawn Henson's Interactive Intelligence Experience April 2013 - October 2014
Job IT Professional
Industry Information Technology and Services
Experience
Interactive Intelligence April 2013 - October 2014
Anderson Public Library July 2002 - November 2012
U.S. Army Reserve September 1996 - September 2002
Hussey Mayfield Memorial Public Library July 1997 - June 2002
Skills
Windows Server, SQL, Active Directory, Microsoft SQL Server, Java, Servers, Troubleshooting, Virtualization, VoIP, CIC, MDaemon, Dreamweaver, Joomla, Horizon ILS, Windows 7, Journalism, Public Affairs, Microsoft Exchange, Symantec Antivirus, Technology Planning, Disaster Recovery, Integrated Library..., Library Reference, Library Instruction, Customer Support, Computer Repair, Software Troubleshooting, Help Desk Support
Education
Indiana University-Purdue University at Indianapolis 1999 — 2002
Bachelor's Degree, Information Technology
Interactive Intelligence April 2013 - October 2014
Anderson Public Library July 2002 - November 2012
U.S. Army Reserve September 1996 - September 2002
Hussey Mayfield Memorial Public Library July 1997 - June 2002
Skills
Windows Server, SQL, Active Directory, Microsoft SQL Server, Java, Servers, Troubleshooting, Virtualization, VoIP, CIC, MDaemon, Dreamweaver, Joomla, Horizon ILS, Windows 7, Journalism, Public Affairs, Microsoft Exchange, Symantec Antivirus, Technology Planning, Disaster Recovery, Integrated Library..., Library Reference, Library Instruction, Customer Support, Computer Repair, Software Troubleshooting, Help Desk Support
Education
Indiana University-Purdue University at Indianapolis 1999 — 2002
Bachelor's Degree, Information Technology
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia