Interactive Intelligence
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 Headquarters: Indianapolis, Indiana, United States CEO: Donald E Brown (Apr 1995–) Number of employees: 2,000 (2016) Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence Employees
Interactive Intelligence October 2012 - Present
Comerica May 2010 - March 2012
T Global Services April 2006 - December 2009
SBC/Ameritech Services, Inc. March 1999 - April 2006
Ameritech General Business Service February 1993 - March 1999
Michigan Bell Communications Inc February 1987 - February 1993
Michigan Bell Communications Inc December 1985 - February 1987
Kelly Services - Michigan Bell Communications Inc June 1984 - December 1985
Skills
Telecommunications, Project Management, Customer Support, Contact Centers, CRM, Unified Communications, Marketing Strategy, VoIP, Call Center, Cisco Technologies, Telephony, TDM, Integration, Visio, Customer Satisfaction, Switches, ACD, Cisco Call Manager, Call Centers, Enterprise Software, Mobile Devices, Team Leadership, Networking
Education
Henry Ford Community College
Computer Programming
Pontiac Business Institute
ITT Technical Institute August 2004 - Present
Crossroads Business Solutions, LLC August 2005 - October 2012
Bank of America October 2000 - May 2003
Interactive Intelligence October 1999 - October 2000
Productivity Point, INT'L October 1994 - October 1999
CompuServe, Inc. February 1990 - October 1994
University of Toledo August 1988 - June 1990
Skills
Networking, Information Security..., Strategic Planning, Vendor Management, Technology Selection, Employee Relations, Process Improvement, Network Security, Information Security, Program Management, Leadership, Project Management, Six Sigma, Campus, Management, Windows Server, Security, Recruiting, Risk Management, Analysis, Active Directory, Budgets, Training, Cross-functional Team..., ITIL, Business Intelligence, Information Technology, Adult Education, Staff Development, Higher Education, Leadership Development, Troubleshooting, System Administration, Customer Service, Enrollment Management, Operating Systems, Customer-focused Service, E-Learning, Teaching, Instructional Design, Network Administration, Windows, Resume Writing, Student Financial Aid, Faculty Development, Distance Learning, Academic Administration, Student Affairs, Student Recruiting, Accreditation
Education
Indiana State University 2009 — 2014
Ph.D., Technology Management - Digital Communications
University of Toledo College of Law 1984 — 1988
Juris Doctor, Corporate and Intellectual Property Law
University of Toledo 1982 — 1983
MBA, Management
University of Toledo 1974 — 1982
BBA, Information Technology
Cyara August 2015 - Present
One Million Acts of Innovation August 2011 - Present
Riedel Communications GmbH & Co. KG May 2015 - August 2015
Gale Force 7 July 2013 - August 2015
Interactive Intelligence 2014 - 2014
ShoreTel July 2011 - July 2013
MTS Allstream June 2006 - July 2011
Introtel e.networks 2005 - 2006
Bell Canada 2004 - 2005
TELUS - Williams Communications. - Wiltel - TTS Meridian Systems - TTS 2003 - 2004
Skills
Unified Communications, Solution Selling, Telecommunications, Managed Services, VoIP, Wireless, Cloud Computing, IP, Enterprise Software, Account Management, Telephony, Call Center, Strategy, Call Centers, Management, Product Management, Channel Partners, Sales Presentations, SaaS, New Business Development, Training, MPLS, Sales Process, Outsourcing, Avaya, Customer Service, Key Account Management, Contact Centers, Business Development, Networking, SIP, Sales, Leadership, Customer Retention, Mobile Devices, Sales Operations, Strategic Partnerships, Sales Management, Competitive Analysis, Security, Video Conferencing, WAN, Cisco Technologies, Customer Relations, Consultative Selling, Innovation, Innovation Development, King of RFP, Radio Frequency..., RF Specialist
Education
University of Toronto 2014 — 2015
Associate's Degree
Fanshawe College 2014 — 2014
Certificate
Pedowitz Group 2014 — 2014
Revenue Marketing Certificate
Fanshawe College 2013 — 2013
Certificate
York University - Schulich School of Business 2007 — 2007
Writing and Managing Winning Proposals
York University - Schulich School of Business 2005 — 2005
Certificate
Swiss Business School 2004 — 2004
Introduction to Financial Management
York University - Schulich School of Business 2003 — 2003
Developing and Implementing Strategic Marketing & Sales Plans
Humber College 1984 — 1984
Telecommunications Management
Humber College 1979 — 1982
3 year
Interactive Intelligence February 2014 - Present
Northrop Grumman Corporation September 2007 - December 2013
First Electric Supply January 2005 - September 2007
Dunhill Staffing May 2003 - January 2005
Mays Chemical Company February 1992 - May 2003
Envirospec LLC. 1988 - 1993
Skills
PMP, Video Production, Publishing, Team Leadership, Nonprofits, Marketing, Project Planning, Program Management, Process Improvement, Software Development, Business Analysis, Six Sigma, Management, Web Development, Entrepreneurship, Contract Negotiation, Business Process..., Leadership, SDLC, Customer Service, Information Technology, Project Management, Strategic Planning, SharePoint, Team Building, Security, Proposal Writing, Government, Visio, Vendor Management, Research, Cross-functional Team..., Public Speaking, Social Networking, Analysis, Software Documentation, Networking, Change Management, Access, Training, Risk Management, Policy, MS Project, Data Analysis, Budgets, System Administration, Business Intelligence, CRM, IT Strategy, IT Management
Education
Illinois State University
Bachelor's Degree, Accounting
Navient (formerly Sallie Mae) February 2014 - Present
Interactive Intelligence March 2013 - January 2014
ERPTech Consulting Inc May 2008 - February 2013
FORUM Credit Union August 2004 - March 2006
Skills
Tax, Accounting, Income Tax, SAP HR, Recruiting, Payroll, Microsoft Suites, Ceridian, Workday, Kronos Timekeeping, Human Resources, Employee Relations, HRIS, FMLA, HRIS Database Management, Kronos, Employee Benefits, HR Policies, Onboarding, Benefits Administration, Applicant Tracking..., Interviews, Management, Personnel Management, Talent Acquisition, Succession Planning, Performance Management
Education
Gujarat University 1995 — 2009
Bachelor's degree, Accounting
Indiana University School of Medicine - Department of Surgery June 2008 - Present
Interactive Intelligence April 2008 - June 2008
Crystal Food Services December 1999 - April 2008
Skills
Budgeting, Excel, Financial Analysis, Financial Reporting, Word, PowerPoint, Forecasting, General Ledger, Microsoft Office, Accounting, Financial Management, Variance Analysis, Fixed Assets, Great Plains, Analysis, Accounts Payable, Great Plains Software, Accruals, Accounts Receivable, Reconciliation, GAAP, Cost Accounting, Financial Accounting, Process Improvement, Budgets, Microsoft Excel, Account Reconciliation, Financial Modeling, Auditing, Data Analysis, Journal Entries, Finance, Managerial Finance
Education
University of Phoenix 2006 — 2009
Bachelors of Accounting, Accounting
Franklin College 1997 — 2000
Accounting
Interactive Intelligence February 2014 - Present
Cisco Systems January 2006 - February 2014
Genesys January 1999 - January 2006
MCI Corporation January 1992 - December 1999
Skills
Go-to-market Strategy, Product Marketing, Product Management, Contact Centers, Enterprise Software, Solution Selling, SaaS, Channel, Sales Enablement, Cloud Computing, Managed Services, Messaging, Software Development, SIP, Professional Services, MPLS, Business Alliances, Virtualization, Channel Partners, Account Management, Partner Management, VoIP, Demand Generation, Strategy, Telecommunications, Mobile Devices, Service Delivery, Agile Methodologies, Integration, Video Conferencing, Network Architecture, Business Intelligence, Unified Communications, Cisco Technologies, Salesforce.com, IP, Solution Architecture, Start-ups, CRM, Strategic Partnerships, Storage, Data Center, Software Engineering, Multi-channel Marketing, E-commerce, Management, Ethernet, Wireless, Sales Engineering, Program Management
Education
Elon University 1987 — 1992
Bachelor of Arts (BA), History & Religon
WT Woodson
Interactive Intelligence August 2013 - Present
Astute Solutions April 2010 - August 2013
Pro OnCall Technologies November 2008 - April 2010
Astute Solutions June 2007 - October 2008
Avtex March 2006 - June 2007
Interactive Solutions International January 2002 - March 2006
Cincinnati Bell June 2001 - January 2002
OneNet Communications October 1999 - June 2001
InfiNet Communications December 1996 - October 1999
CompUSA 1995 - 1996
Skills
Call Center, Retail, Telephony, VoIP, SIP, Product Management, Telecommunications, Unified Communications, Product Development, Customer Relations, IVR, Customer Experience, Consultative Selling, ACD, SaaS, Team Leadership, CRM, Call Centers, Business Analysis, Start-ups, Data Center, Program Management, Strategy, Management, Networking, Project Management, Contact Centers, Business Strategy, Business Development, Business Process, Enterprise Software, CTI, Professional Services, Solution Selling, Vendor Management, Cloud Computing, Integration, Salesforce.com, Project Planning
Education
Franklin University 1992 — 1994
Interactive Intelligence October 2011 - Present
ASTD-San Diego February 2009 - December 2011
Gibson Learning and Performance September 2007 - October 2011
Bellevue University April 2009 - September 2011
ICMI October 2007 - September 2011
Magellan Health Services October 2005 - September 2007
ICMI September 2001 - October 2005
Telespectrum August 1995 - June 2000
Education
San Diego State University-California State University 2007 — 2009
MA, Educational Technology
Hood College
BA, English
OneAmerica Financial Partners Inc. April 2015 - Present
Interactive Intelligence October 2006 - April 2015
Interactive Intelligence May 2013 - October 2014
Interactive Intelligence June 2012 - April 2013
Interactive Intelligence January 2011 - May 2012
Interactive Intelligence May 2010 - December 2010
Interactive Intelligence May 2009 - May 2010
Interactive Intelligence December 2007 - May 2009
Interactive Intelligence October 2006 - December 2007
Electronic Data Systems September 2005 - September 2006
Skills
Leadership, Vendor Management, ITSM, Management, ITIL Certified, ITIL, ServiceNow, SNOW, SIP, Cloud Computing, IVR, VoIP, ACD, Unified Communications, Telephony, Professional Services, CTI, Telecommunications, Service Delivery, Call Centers, Contact Centers, SaaS, Network Design, Call Center, SIP Trunking, Unified Messaging, TCP/IP, Sales Engineering, Marketing, IT Service Management, Operations Management, ISDN, IP PBX, Cisco Call Manager, QoS, WAN, Nimsoft, Monitoring, Data Center, System Deployment, Integration
Education
Indiana University - Kelley School of Business 2007 — 2010
Masters of Business Administration (MBA), Marketing
Purdue University 1999 — 2005
Bachelors of Science, Computer Engineering
Interactive Intelligence May 2015 - Present
Sole Proprietorship March 2009 - Present
Interactive Intelligence May 2014 - May 2015
OrgSpan, Inc. November 2012 - May 2014
TriE Medical, Inc January 2012 - November 2012
Skills
iOS, Objective-C, C++, C#, iOS development, REST, Java, MySQL, C, Xcode, SQLite, Swift
Education
East Carolina University 2008 — 2011
Bachelor's degree, Computer Science
Interactive Intelligence March 2015 - Present
Lochbridge May 2014 - March 2015
Compuware August 2013 - May 2014
Compuware May 2013 - May 2014
Livonia Community Recreation Center December 2011 - May 2013
Livonia Parks and Recreation May 2011 - August 2012
Greg Norman Landscaping May 2012 - June 2012
Skills
JavaScript, Java, HTML, CSS, SQL, Agile Methodolgy, Software Development, Spring, jQuery, jQuery UI, AngularJS, Liferay, C, Databases, Eclipse, Tomcat, Agile Methodologies, JUnit, MySQL, Spring Framework
Education
Grand Valley State University 2009 — 2013
Bachelor of Science (B.S.), Computer Science
Grand Valley State University 2009 — 2013
Bachelor of Science (B.S.), Psychology
Osborne Fitness October 2007 - Present
Push Fitness For Women 2006 - 2007
Interactive Intelligence 2006 - 2007
Beazer Homes August 2002 - February 2006
Skills
Personal Training, Public Speaking, Coaching, Customer Service, Training, Leadership Development, Strategic Planning, Fitness Training, Wellness, Leadership, Employee Relations, Social Media, Fitness, Organizational..., Account Management, Team Building, Human Resources, Social Media Marketing, Microsoft Office, Sales, Nutrition, Social Networking, Personal Development, Time Management
Education
Institute of Integrative Nutrition 2012 — 2013
Certified Health Coach, Health and Wellness, General
University of Evansville 1996 — 2000
BS, Business Admin
Harper College 1997 — 1998
Interactive Intelligence July 2014 - Present
Interactive Intelligence May 2013 - June 2014
Teradata March 2011 - May 2013
Aprimo October 2008 - March 2011
Dominion Dealer Solutions October 2007 - October 2008
Dominion Dealer Solutions November 2006 - October 2007
Skills
SQL, Microsoft SQL Server, Databases, Windows Server, Virtualization, VMware, Servers, Integration, Troubleshooting, Firewalls, Cloud Computing
Education
Indiana State University 2000 — 2005
Bachelor of Science (B.S.), Computer Science
Interactive Intelligence March 2014 - Present
College of William and Mary August 2011 - August 2013
Rice University 2004 - 2009
Willis 2003 - 2004
University of Hawai'i at Mānoa August 2002 - June 2003
AIE, Inc 2001 - 2003
Skills
Linguistics, Teaching, Research, University Teaching, Editing, Higher Education, Academic Writing, Japanese, Foreign Languages, LaTeX, Python, Perl, R, Praat, Translation, Writing, Curriculum Design, Copy Editing, Proofreading, Lecturing, Computational..., Text Mining
Education
Rice University 2004 — 2010
PhD, Linguistics
University of Hawaii at Manoa 2000 — 2003
MA, East Asian Languages and Literature
Gustavus Adolphus College 1996 — 2000
B.A., Japanese Studies, Scandinavian Studies
Kansai Gaidai University 1997 — 1998
Japanese
Platenskolan, Motala 1995 — 1996
A.J. Dimond High School 1991 — 1995
High School
Interactive Intelligence February 2015 - Present
Interactive Intelligence May 2014 - Present
OrgSpan, Inc. January 2014 - May 2014
Groupon September 2012 - November 2013
Hearst Digital Media March 2010 - September 2012
LocalEdge March 2010 - April 2011
Greater Raleigh CVB September 2009 - February 2010
TriangleBlvd.tv July 2009 - January 2010
Eschelon Hospitality September 2008 - May 2009
Smily Rylies LLC. DBA The Bermuda Room, Cary NC August 2005 - September 2008
Skills
Social Media Marketing, Digital Media, Brand Management, Advertising, Online Marketing, SEO, Marketing, Marketing Strategy, CRM, Google Adwords, Strategy, Advertising Sales, Public Relations, Social Media, SEM, Email Marketing, Sales, Lead Generation, Copywriting, Salesforce.com, Presentation Development, SaaS, Sales Pipeline..., Sales Management, Solution Selling, Enterprise Software, Cloud Computing, Leadership, Sales Operations, New Business Development, Management, Account Management, Direct Sales, Social Networking
Education
East Carolina University 2004 — 2006
Fashion Design
Brooksource March 2015 - Present
Interactive Intelligence September 2014 - March 2015
Aerotek January 2013 - August 2014
Fox Valley Glass, Inc October 2006 - January 2013
Kohl's Department Stores May 2012 - August 2012
Kohl's Department Stores June 2011 - August 2011
EXPRESS June 2006 - May 2007
TCF Bank December 2005 - August 2006
Skills
Recruiting, Customer Service, Microsoft Office, Human Resources, Management, Sales, Temporary Placement, PowerPoint, Microsoft Excel, Networking, Cold Calling, Marketing, Microsoft Word, Staffing Services, Social Media, Time Management, Retail, Employee Relations, College Recruiting, Applicant Tracking..., Lead Generation, Public Speaking, Strategic Planning, Team Building, Salesforce.com, Project Management, Salesvue, Organization Skills
Education
Northern Illinois University 2007 — 2012
Bachelor's degree, corporate communications
Harper College 2008 — 2009
Schaumburg High School 2003 — 2007
High School
KAR Auction Services, Inc June 2014 - Present
TinderBox March 2014 - Present
Orr Fellowship 2009 - Present
Collina Ventures, LLC 2006 - Present
BlueLock, LLC 2006 - Present
Interactive Intelligence 2005 - Present
TechPoint 2008 - December 2014
Teach For America 2009 - April 2014
Cantaloupe.TV 2006 - March 2014
Central Indiana Community Foundation January 2012 - December 2013
Skills
Nonprofits, SaaS, Entrepreneurship, Business Development, Start-ups, Strategic Planning, Marketing Strategy, Marketing, Non-profits, Project Management, Venture Capital, Leadership, Salesforce.com, Sales, Business Analysis, Email Marketing, Social Media, Social Media Marketing, Investments, Process Improvement, New Business Development, Branding & Identity, Online Marketing, Innovation, Cloud Computing, Marketing Communications, Account Management, E-commerce, Strategic Partnerships, Analytics, Lead Generation, CRM, Product Management
Education
Indiana University - Kelley School of Business 1980 — 1981
MBA, Information Technology
University of Notre Dame 1974 — 1978
BBA, Accounting
University of Notre Dame - Mendoza College of Business 1974 — 1978
BBA, Accounting
Medxcel December 2014 - Present
Interactive Intelligence February 2012 - August 2014
Teradata November 2011 - February 2012
Connection Pointe September 2008 - November 2011
Equity Office Properties December 2005 - January 2008
Hokanson Companies April 2005 - December 2005
Household International September 2000 - January 2005
Skills
Property Management, Facilities Management, Contract Management, Contract Negotiation, Budgets, Construction, Leases, Corporate Real Estate, Customer Service, Vendor Management, International Project..., New Business Development, Business Development, Team Building, Leadership, Purchasing, Security, Project Management, Management, International Business, International Relations, Energy Management, Construction Management, Plumbing, HVAC, Preventive Maintenance, Lease Administration, Negotiation, Office Management, Real Estate, Space-planning, Six Sigma, Start-ups, Operations Management, Outsourcing, Space planning, Forecasting, Disposition, Due Diligence, Project Planning
Education
Harrison College 1994 — 1996
Associate of Science (A.S.), Business Administration and Management, General
Harrison College-Indianapolis 1994 — 1996
Associate of Science (A.S.), Accounting
Interactive Intelligence March 2015 - Present
FermUp January 2012 - Present
Rejuvenation Spa September 2010 - March 2013
Skills
Fermentation, Podcasting, Training, Photoshop, Photography, JavaScript, HTML, CSS
Education
Free Code Camp 2014 — 2015
Computer Software Engineering
University of Iowa 2005 — 2008
Bachelor of Arts (BA), Theatre Arts
Thammasat University 2005 — 2005
Thai Studies, International Thai Studies Program
Interactive Intelligence February 2013 - Present
Beyond.com March 2011 - Present
Monster.com March 2006 - April 2011
Monster WorldWide March 2005 - April 2011
Skills
Business Development, Recruiting, New Business Development, Salesforce.com, Strategic Planning, Strategic Partnerships, Social Media Marketing, Talent Acquisition, Marketing Strategy, Team Building, Sourcing, Solution Selling
Education
Indiana State University 1986 — 1991
Bachelor of Science (B.S.), Economics
Indiana Wesleyan University
Master of Business Administration (M.B.A.)
Avtex Solutions, LLC June 2010 - Present
Avtex Solutions, LLC May 2009 - June 2010
Interactive Intelligence 2000 - 2009
Avery Dennison 1997 - 2000
Skills
PMP, Professional Services, SaaS, Call Center, Vendor Management, Solution Architecture, Cloud Computing, System Deployment, SharePoint, VoIP, IVR, CRM, Process Improvement, ACD, Business Analysis, Infrastructure, Telecommunications, Consulting, Unified Communications, Contact Centers, Call Centers, Telephony, Managed Services, Management, Enterprise Software
Education
Georgia State University - J. Mack Robinson College of Business
MBA, International Business
Rose-Hulman Institute of Technology
BS, Mechanical Engineering
Kronos 2015 - Present
eLoyalty, a TeleTech Company October 2014 - March 2015
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence December 2011 - January 2014
Interactive Intelligence August 2011 - December 2011
Alcatel-Lucent/Genesys 2007 - 2011
Genesys January 2004 - March 2007
Genesys February 2000 - January 2004
Intek Information Systems April 1999 - February 2000
DecisionOne April 1997 - April 1999
Education
Fort Hays State University 1992 — 1994
Ferris State University 1988 — 1990
Visual Communications
Modis Consulting February 2014 - Present
Interactive Intelligence April 2013 - January 2014
Blackboard November 2010 - September 2012
Artech Information Systems March 2010 - November 2010
Sprint Nextel March 1988 - February 2009
Skills
Software Project..., E-learning, Call Center Development, Telecommunications, VoIP, Project Planning, Project Implementation, Project Execution, Client Communication, Client Engagement, Client Relationship..., Client Interfacing, Client Services, Business Process..., Outsourcing, Virtual Teams, Change Management, Managed Services, IT Service Management, Resource Management, Customer Relations, Call Center, Vendor Management, SDLC, Project Portfolio..., PMO, Process Engineering, ITIL, Service Delivery, Program Management, IT Management, Process Improvement, Requirements Gathering, Team Leadership, Requirements Analysis, IT Outsourcing, Business Process, Process Development, Data Center, Team Management, Team Building, MS Project, Visio, People Management, Software Implementation, Integration, Cross-functional Team..., IT Operations, Higher Education, Project Management
Education
Medical Learning Center 2013 — 2013
Certified Intravenous Insertion
Medical Learning Center 2013 — 2013
Certified Medical Assistant
Medical Learning Center 2013 — 2013
Certified Phlebotomist
George Mason University 2008 — 2008
GMU Continuing Education - PMP Certificate, PMP
Coeus Technology Inc February 2009 - Present
Indecon Solutions May 2008 - February 2009
Comcast Cable March 2007 - May 2008
Interactive Intelligence January 2006 - December 2006
R.W. Williams July 1996 - December 2005
Skills
Strategic Planning, Process Improvement
Education
Indiana State University 1994 — 1999
Bachelor of Science, Exercise Physiology
Gameloft December 2014 - July 2015
Purdue University January 2011 - May 2014
Interactive Intelligence May 2012 - August 2012
Purdue University Calumet June 2011 - July 2011
Skills
Programming, C, Java, C++, Game Development, Matlab, Algorithms, Android Development, Teaching, C#, Software Engineering, Teamwork, Programming Languages, Linux, Visual Studio, Statistics, WPF Development, Eclipse, Algorithm Design, Computer Science, Machine Learning, x86 Assembly, Visual Basic, Team Leadership, Game Programming, Unity3D, OpenGL, Video Games, Game Design, Python
Education
Full Sail University 2014 — 2015
Master of Science (MS), Mobile Gaming, 3.67 out of 4.00
Purdue University 2009 — 2014
Bachelor of Science (B.S.), Computer Science, 3.25
Crown Point High School 2007 — 2009
High School Diploma, Diploma
Interactive Intelligence January 2014 - Present
Deutsche Bank May 2012 - January 2014
North Carolina State University April 2010 - May 2012
North Carolina State University July 2004 - July 2009
Skills
CSS, JavaScript, HTML, Web Applications, PHP, User Experience, Web Development, Usability, CMS, WordPress, Testing, jQuery, Front-end, Usability Testing, SQL, Photoshop, Google Analytics, Git, MySQL
Education
East Carolina University 1998 — 2003
B.S, Computer Science; Computer Science; Software Engineering
Forensic Services Group, Inc. January 2013 - Present
Hostetler & Kowalik October 2007 - March 2013
Interactive Intelligence April 2006 - September 2007
CDW February 2005 - April 2006
CDW July 2003 - February 2005
CDW May 2002 - July 2003
CDW May 1998 - May 2002
CDW June 1997 - May 1998
Skills
Bookkeeping, Employee Benefits, Juris, iManage, Microsoft Excel, Pivot Tables, Vlookup, Accounts Payable, Accounts Receivable, Sales Rep Training, Office Management, Solution Selling, Channel, Channel Partners, Vendor Relationships, Sales Process, Sales, B2B, Sales Operations, Marketing, Cold Calling, Best Case, Microsoft Office, Recruiting, Account Management
Education
Indiana University - Kelley School of Business 1993 — 1997
B.S., Business - Marketing & Management
Team Toffolo, Inc August 1993 - Present
Winn-Dixie February 2015 - Present
Interactive Intelligence March 2014 - January 2015
Citi April 2011 - July 2013
CSX Transportation July 2010 - February 2011
Blue Cross Blue Shield of Florida March 2010 - July 2010
Applied Extrusion Technologies February 2007 - September 2009
WellPoint August 2006 - February 2007
PDS Medical Solutions, Inc January 2006 - August 2006
Ambassador Solutions September 2005 - November 2005
Skills
Project Management, PMP, MS Project, Management, Requirements Analysis, Process Improvement, Agile Methodologies, Scrum, Six Sigma, SharePoint, Leadership, Training, Team Management, Business Intelligence, Software Project..., Budgets, Project Planning, Cross-functional Team..., Strategic Planning, Agile Project Management, Microsoft Project, Customer Service, PMO, Vendor Management, Planview, Integration, IT Management, SAP, ERP
Education
Rose-Hulman Institute of Technology 2002 — 2004
MS, Engineering Management
Indiana State University 1984 — 1987
BA, Computer Science
Interactive Intelligence March 2014 - Present
Interactive Intelligence January 2012 - March 2014
Interactive Intelligence August 2006 - January 2012
Nelnet June 2001 - August 2006
KnowledgeFirst.com July 2000 - May 2001
Sallie Mae 2000 - 2000
USA Group 1991 - 2000
Equipment Repair Service at ISU 1989 - 1991
Skills
Customer Interaction..., Software Demonstrations, VoIP, Call Center, Telephony, Team Leadership, Software, Contact Centers, IP Telephony, Business Process..., Solution Selling, IVR, Unified Communications, Telecommunications, SIP, SaaS, Cloud Computing, Managed Services, CTI, Workforce Management, Pre-sales, ACD, Call Centers, Unified Messaging, Salesforce.com, Data Center, Hosted Services, Sales, SIP Trunking, Cisco Technologies, WAN, IP PBX, Wireless, Direct Sales, Customer Experience, Sales Engineering, IP, Enterprise Software, Channel Partners, CRM, Sales Process, Call Logging, Software Industry, Video Conferencing, Vendor Management, Mobile Devices, Strategic Partnerships, Go-to-market Strategy, Avaya, Lead Generation
Education
Indiana State University 1986 — 1990
BS, Electronics Technology
Interactive Intelligence September 2015 - Present
Delaware North Companies August 2006 - Present
Pegasus Solutions 1999 - 2002
Resinter/Accor March 1988 - June 1996
Skills
Hospitality, Customer Service, Call Center, Hotels, Revenue Analysis, Hospitality Industry, Negotiation, Change Management, Hospitality Management, Contact Center..., Rooms Division, Team Building, Food & Beverage, Tourism, Account Management, Operations Management, Budgets, Customer Satisfaction, Sales, Pre-opening, Sales Management, Resorts, Leadership, Event Management, Micros, Hotel Management, Front Office, Property Management..., Yield Management, Forecasting, Customer Experience, Recruiting, Call Centers, Lodging, Management, E-commerce, Catering, Hotel Booking, Inventory Management, Income Statement, Employee Training, Leisure, Pricing, Customer Retention, Employee Relations, Training, Hiring, Team Leadership, Opening Hotels, Trade Shows
Education
Dublin City University 1977 — 1981
BA, English, Education, Theology
St. Louis. Dublin
Secondary School
Interactive Intelligence May 2014 - Present
OrgSpan February 2012 - May 2014
RentFeeder July 2010 - January 2012
Blue Cross & Blue Shield of North Carolina May 2008 - July 2010
First American CoreLogic 2004 - October 2007
TerraVerge Corporation 1999 - 2004
URS Corporation 1997 - 1999
TRW Space & Defense 1996 - 1997
Patton Harris Rust & Associates 1995 - 1997
Urban Desicision Systems 1993 - 1994
Skills
Product Management, SDLC, Enterprise Software, SaaS, Project Management, Start-ups, Software Engineering, Engineering Management, Management, Product Development, Entrepreneurship, Web Technologies, Mobile Product Strategy, Cloud Computing, New Product Release, Program Management, Product Road Mapping, Agile Methodologies, Leadership, Strategy
Education
Oklahoma State University 2009 — 2011
Masters of Science, Engineering & Technology Management
East Carolina University 1985 — 1990
George Mason University
Bachelors, Geographic Information Systems
Hanover College August 2012 - Present
Hanover College September 2011 - Present
Interactive Intelligence May 2013 - August 2013
Interactive Intelligence May 2012 - August 2012
Winona Building Pharmacy August 2010 - August 2011
Skills
Leadership, Salesforce.com, Data Analysis, Time Management, Peer Tutoring, Project Management, Event Photography, Research, Public Speaking, Microsoft Word, PowerPoint, Social Media, Critical Thinking, Event Planning
Education
Hanover College 2011 — 2015
Chemistry
University of Wollongong 2014 — 2014
Inorganic Chemistry
Interactive Intelligence October 2010 - Present
Skills
WAN, SaaS, Unified Communications, Solution Selling, Program Management, Negotiation, VoIP, Business Strategy, Mobile Devices, Network Security, Call Center, Telecommunications, Sales Operations, Channel Partners, Networking, IVR, Call Centers, Contact Centers, SIP, Cloud Computing, Management, Telephony, ACD, Integration, Selling, Salesforce.com, Account Management, Managed Services, Customer Experience, Vendor Management, Sales, Professional Services, Cisco Technologies, CRM, Enterprise Software, Direct Sales
Education
Imperial College London 1986 — 1989
B Engineering
Google January 2013 - Present
Tawlk May 2011 - October 2012
Interactive Intelligence December 2010 - December 2012
Indiana State University 2008 - 2010
Skills
C++, C, Java, Linux, C#, Programming, Windows, XML, Software Development, XP, Object Oriented Design, Eclipse, Python, Multithreading, Design Patterns, OOP
Education
Indiana State University 2007 — 2011
B.S., Computer Science, Mathematics
Interactive Intelligence June 2012 - Present
Interactive Intelligence 2012 - 2013
IUPUI School of Science March 2008 - June 2012
IUPUI School of Science March 2008 - June 2012
Keane Worldzen 2002 - 2003
Skills
Higher Education, Public Speaking, Event Planning, Research, Fundraising, Non-profits, Microsoft Office, Teaching, Student Affairs, Volunteer Management, Social Media, Customer Service, Marketing, Community Outreach, Nonprofits, Event Management, Outlook
Education
Illinois State University 1999 — 2001
Bachelor of Science (B.S.), Theatre/Theater
Parkland College 1997 — 1999
associates, Liberal Arts and Sciences/Liberal Studies
Angie's List November 2014 - Present
Thought Loop November 2010 - Present
LA Fitness March 2011 - Present
Gusto, LLC March 2014 - January 2015
Teradata August 2009 - February 2014
Interactive Intelligence March 2007 - August 2009
Interactive Intelligence March 2005 - March 2007
Interactive Intelligence March 2002 - March 2005
Interactive Intelligence March 2000 - March 2002
InAir Aviation June 1999 - March 2000
Skills
.NET, WCF, ASP.NET, Web Services, Visual Basic, Microsoft SQL Server, SQL, Design Patterns, C#, XML, JavaScript, SOA, XSLT, SharePoint, WinForms, Java, C++, HTML 5, ASP.NET MVC, Software Development, Agile Methodologies, HTML, NUnit, Scrum, Databases, jQuery, CSS, Web Development, REST, JSON, Enterprise Architecture, AngularJS, ASP.NET Web API
Education
Indiana University-Purdue University at Indianapolis 1999 — 2007
Masters, Computer Science
Franklin College 1993 — 1998
Bachelor of Arts
DL Phillips & Assoc July 2011 - Present
Interactive Intelligence May 2010 - July 2011
Indiana State Teachers Assn April 1996 - August 2009
DL Phillips & Associates, Inc. September 1987 - June 2000
BKD (formerly Geo. S Olive, CPA) 1984 - 1987
3G Technologies (formerly KLF) 1978 - 1984
Skills
Wireless, VoIP, Telecommunications, Unified Communications, Telephony, Cloud Computing, Video, Digital Imaging, Call Center, Integration, Management, Call Centers, Customer Satisfaction, SIP, SaaS, Network Design, Project Management, Leadership, Managed Services, Data Center, Strategy, IVR, Professional Services, Solution Selling
Education
Indiana Institute of Technology 1982 — 2010
System Certifications, Technology
Saint Mary's University of Minnesota 1990 — 1990
Certified Telecommunications & Data Professional
Ivy Tech Community College 1980 — 1981
Business & Entrapreneural Studies
University of Indianapolis 1974 — 1978
Business, Banking Administration
KnowNormal May 2013 - Present
Interactive Intelligence 2012 - 2013
BlueStripe Software September 2008 - September 2012
Cisco Systems April 2005 - September 2008
Oculan Corp. March 2000 - May 2004
Onion Peel Solutions September 1998 - March 2000
State Farm Insurance September 1993 - September 1998
Skills
Cloud Computing, Linux, Product Management, Integration, Virtualization, Enterprise Software, Architecture, Agile Methodologies, Open Source, SaaS, Data Center, Start-ups, Network Administration, Perl, Web Applications, Software Engineering, Testing, Product Development, High Availability, Architectures, Unix, Enterprise Architecture, Cisco Technologies, Systems Management, Program Management, Network Security, Application Performance..., Operating Systems, XML, Software Project..., Professional Services, OpenNMS, Product Design, Security, JavaScript, Application Management, HTML, User Interface Design, Vulnerability Assessment, GNU, Open Source Licensing, Intrusion Detection, IP, Application Lifecycle..., MongoDB, Agile, Vulnerability Scanning, PHP, Amazon Web Services..., Amazon EC2
Education
Illinois State University 1992 — 1998
Master's Degree, Applied Computer Science
Illinois Wesleyan University 1986 — 1990
Bachelor's Degree, Arts Management (Emphasis in Marketing)
Interactive Intelligence February 2014 - Present
Interactive Intelligence December 2012 - February 2014
Interactive Intelligence February 2012 - December 2012
Interactive Intelligence, Inc. December 2009 - February 2012
Interactive Intelligence, Inc. June 2008 - December 2009
Interactive Intelligence, Inc. December 2000 - June 2008
Seurat Company / Allegiant Technology Group November 1999 - December 2000
XJD Coporation May 1999 - November 1999
Indiana State University July 1995 - May 1999
Indiana State University 1995 - 1999
Skills
Microsoft Exchange, Windows Server, Servers, Troubleshooting, Networking, Operating Systems, VoIP, Hardware, OS X, Office 2013, PureCloud, Computer Hardware, Windows 8, Windows, TCP/IP, Windows 7, Remote Access, PC Anywhere, Help Desk Support, Windows Vista, Software Documentation, Blackberry Enterprise..., Software Installation, Routers, FTP, McAfee, Call Centers, Information Technology, System Deployment, Active Directory, Software, Testing, Data Center, Spyware, VPN, VMware, Windows 2000, XP, Windows 95, Cisco VPN, Terminal Services, Windows NT, Microsoft Office Xp, Office 2010, Mac OS X, Telnet, Spiceworks, GoToMeeting, GoToAssist, Service-Now
Education
Indiana State University 1995 — 1999
BS, MIS
Indiana State University - School of Business 1995 — 1999
Bachelor's degree, Management Information Systems
Interactive Intelligence September 2015 - Present
Interactive Intelligence September 2014 - Present
Interactive Intelligence September 2013 - September 2014
ReverbNation August 2012 - September 2013
Duke Creative Services 2008 - 2012
Sinclair Institute / PHE 2000 - 2008
Skills
Web Design, Photoshop, CSS, User Interface, Dreamweaver, Digital Illustration, Logo Design, Wordpress, Social Media, User Interface Design, E-commerce, User Experience, XHTML, Coda, Information Architecture, Adobe Creative Suite, Interaction Design, Illustrator, jQuery, JavaScript, Email Marketing, Icon Design, HTML 5, Google Analytics, HTML, Front-end, Web Analytics, Usability, SEO, Web Development, Website Development, Graphic Design, Drupal, PHP, AJAX, Mobile Design, Adobe Fireworks, Flash, Web Project Management, CMS, Creative Direction, Branding & Identity, Art Direction, Advanced CSS, SEM, Illustration, Usability Testing, Google Adwords, Storefront, SASS
Education
ECPI College of Technology 2000 — 2002
Associate's degree, Information Technology / Networking
HealthSource Plus January 2015 - Present
Interactive Intelligence August 2014 - January 2015
Present January 2014 - June 2014
La Financière Sun Life June 2011 - November 2013
Belron Canada inc November 2010 - June 2011
Belron Canada inc April 2008 - January 2011
Nordia Inc. August 2007 - April 2008
MSDS Solutions 2005 - 2007
Fido Solutions 2003 - 2005
Intelco Communications Inc 2002 - 2003
Skills
Public Speaking, Conference Speaking, Business Development, Customer Service, Leadership, New Business Development, Outsourcing, Sales Management, Complaint Management, Sales, Strategic Planning, Customer Retention, Call Center, Call Center Development, Call Center..., Motivational Speaking, Human Resources, Coaching, Executive Coaching, E-commerce, Telecommunications, Call Centers, Process Improvement, Operations Management, Customer Experience, Employee Benefits, Performance Management, Customer Satisfaction, Mergers & Acquisitions, Sales Operations, Training, Management, CRM, Marketing Strategy, Marketing, B2B, Direct Marketing, Entrepreneurship, Retail, Team Leadership, Team Building, Account Management, Team Management, Insurance, Change Management, Employee Training, Recruiting, Direct Sales, Time Management, Strategy
Education
HEC Montréal 1998 — 2006
Louis Joseph Papineau 1982 — 1987
high school, general
CEGEP Ahuntsic
Interactive Intelligence October 2013 - Present
Life Skills January 2006 - August 2009
Christian Brothers College High School August 2006 - May 2009
Skills
Computer Proficiency, History, Customer Service, Customer Oriented, Restaurants, Administrative Work, Computer Networking, Social Media, Legal Writing, Legal Research, Research, Information Technology, Organization &..., Multi Tasking, Teamwork, Highly detail oriented, Technical Support, Project Management, Event Planning, SQL, Public Speaking, Microsoft Office
Education
Nova Southeastern University 2014 — 2016
Master’s Degree, Information Technology and Database Development
Flagler College 2009 — 2013
Bachelor of Arts (B.A.), History
Christian Brothers College High School 2006 — 2009
High School Diploma
Interactive Intelligence May 2015 - Present
Allscripts January 2014 - May 2015
Allscripts February 2009 - January 2014
Allscripts August 2003 - January 2009
Skills
SaaS, Salesforce.com, Account Management, Strategic Partnerships, Business Analysis, Enterprise Software, Business Development, Sales Process, Business Strategy, Training, Strategic Planning, Management, CRM, Sales Operations, Recruiting
Education
Elon University
Bachelor of Science (BS), Accounting and Business/Management
Interactive Intelligence May 2012 - Present
Interactive Intelligence October 2009 - May 2012
Interactive Intelligence January 2008 - November 2009
Purdue University August 2007 - December 2007
Adtran May 2007 - August 2007
Purdue University April 2004 - July 2007
Skills
MySQL, Microsoft SQL Server, Apache, PHP, CSS, C#, IIS, VMware, Windows Server, Java, Oracle, Web Development, Network Security, AJAX, VoIP, CCNA, UML, VPN, JSP, Hyper-V
Education
Indiana University - Kelley School of Business 2011 — 2014
Master of Business Administration (MBA), Finance, General
Purdue University 2003 — 2007
BS, Network Engineering Technology
Interactive Intelligence September 2015 - Present
Interactive Intelligence May 2015 - September 2015
Crowe Horwath LLP September 2012 - April 2015
Goshen Youth Soccer Organization (GYSO) 2010 - February 2015
Intercambio Express, Inc. December 2010 - January 2012
Intercambio Express, Inc. December 2009 - January 2011
Intercambio Express, Inc. February 2007 - December 2009
Skills
QuickBooks, Microsoft Office, Microsoft Word, Customer Service, Strategic Planning, Accounting, Microsoft Excel, Outlook, PowerPoint, Account Management, Programming, Teamwork, Leadership, High level of initiative, Organized Multi-tasker, Research, Negotiation, CPA, Team Building, Due Diligence, Risk Management, Banking, Auditing, Analysis, Management, Training, Financial Reporting, Financial Analysis, Financial Accounting, Internal Controls, GAAP
Education
Goshen College 2006 — 2010
Accounting, Accounting
Goshen College 2006 — 2010
Business Information Systems, Data Management, Networking, Visual Basic
Adapt Telephony Services, LLC June 2014 - Present
Adapt Telephony Services, LLC October 2005 - Present
Interactive Intelligence February 2004 - October 2005
CTG May 2003 - February 2004
Von Duprin / Ingersall-Rand November 1999 - February 2003
XL Connect October 1994 - November 1999
Skills
Mobile Communications, Business Analysis, Strategic Planning, Virtualization, Network Technology, Active Directory, Call Center Architecture, Cisco Technologies, Managed Services, Unified Communications, Cloud Applications, Cloud Computing, Document Management, Computer Hardware, Datacenter..., Enterprise Network..., Information Security..., Interactive..., ISDN, Microsoft Exchange, Microsoft Technologies, Network Design, Remote Infrastructure..., Server Administration, Server Architecture, Software Documentation, Storage Virtualization, Streamlining Operations, Streaming Media, Technical Documentation, TCP/IP, Troubleshooting, Voice Gateways, VoIP, Windows Server, Telecommunications, Project Management, Cross Functional Team..., Vendor Management, Mobile Technology, Budgets, Enterprise Software, Telephony, SaaS, Networking, Call Centers, Data Center, Professional Services, Servers
Education
Indiana Institute of Technology 2004 — 2006
Master of Business Administration (M.B.A.), MBA – Human Resources, A
Indiana Institute of Technology 2002 — 2004
Bachelor of Science (BS), Business Administration, Managed Information Systems, A
ITT Technical Institute-Indianapolis 1994 — 1996
Associate of Science (A.S.), Electronics and Communications Engineering Technology
ITT Technical Institute-Indianapolis 1994 — 1996
Associate's degree, Electronics and Communications Engineering Technology, A
Summit Partners 2015 - Present
William Blair & Company 2013 - 2015
William Blair & Company 2012 - 2012
Interactive Intelligence 2011 - 2011
Skills
Investment Banking, Accounting, Financial Modeling, Bloomberg, Financial Analysis, Mergers & Acquisitions, Valuation, Corporate Finance, Microsoft Excel
Education
Indiana University - Kelley School of Business 2009 — 2013
Bachelor of Science (B.S.), Finance
Interactive Intelligence August 2015 - Present
Kelly Services November 2013 - July 2015
Zale August 2012 - November 2013
Winmark Corporation February 2011 - March 2012
KC Summers February 2008 - April 2009
Estee Lauder Group of Companies September 2002 - February 2008
Skills
Store Management, Merchandising, Retail, Visual Merchandising, Loss Prevention, Sales, Inventory Management, Retail Sales, Inventory Control, Profit, Customer Service, Customer Satisfaction, Sales Management, Driving Results, Store Operations, Fashion, Sales Operations, Management, POS, Apparel, Recruiting, Interviews, Sourcing, Training, Talent Acquisition, Applicant Tracking..., Coaching, Leadership, Team Building, Staff Development, Public Speaking
Education
Eastern Illinois University 2001 — 2005
Family Consumer Sciences, Business Administration and Management, General
Interactive Intelligence March 2012 - Present
SmartFile March 2014 - Present
Courseload LLC October 2010 - March 2012
ANGEL Learning February 2006 - October 2010
JP Morgan Chase April 2000 - February 2006
Skills
SaaS, Vendor Management, Project Management, Process Improvement, Cloud Computing, Software Development, ITIL, E-Learning, Management, Software Project..., Leadership, Program Management, IT Strategy, Enterprise Software, Entrepreneurship, IT Service Management, Team Leadership, Salesforce.com, Information Technology, Automation
Education
Indiana State University 1995 — 1997
BS, Technical Theater/Computer Science
Rose Hulman 1993 — 1994
Rolls-Royce June 2015 - Present
United Health October 2014 - May 2015
Interactive Intelligence June 2013 - October 2014
State of Indiana March 2013 - June 2013
TCC March 2010 - February 2013
Skills
Software Project..., Accounting, Management, Team Management, Information Technology, Project Planning, Software Documentation, Business Analysis, Integration, Process Improvement, Program Management, Project Management, SDLC, Time Management, User Acceptance Testing
Education
Indiana University - Kelley School of Business 2005 — 2008
Bachelor's degree, Accounting and Finance
Brebeuf Jesuit 2001 — 2005
High School Diploma
ADTRAN April 2011 - Present
Interactive Intelligence January 2007 - March 2011
Vonexus, Inc (Interactive Intelligence's company) July 2004 - December 2006
Interactive Intelligence, Inc September 2000 - June 2004
PricewaterhouseCoopers May 1998 - December 1998
CMG Worldwide September 1996 - February 1998
Skills
Telecommunications, Partner Management, Negotiation, Operations Management, Proposal Writing, Supply Chain Management, Unified Communications, Channel, Solution Selling, SaaS, Cloud Computing, VoIP, Managed Services, Channel Partners, Salesforce.com, Direct Sales, Strategic Partnerships, Account Management, Product Management, Telephony, Strategic Planning, Wireless, Management, Sales Management, Sales Process, Sales Operations, Business Development, Strategy, Enterprise Software, Building Relationships, Program Management, CRM, Teamwork, Lead Generation, Security, Business Planning, Go-to-market Strategy, Sales Enablement, SIP Trunking, Sales
Education
IAE FRANCE - Écoles Universitaires de Management 2000 — 2001
DESS, International Management
University of Indonesia 1991 — 1996
Bachelor, Accounting
Interactive Intelligence December 2013 - Present
Cummins, Inc April 2011 - December 2013
Beckman Coulter August 2007 - April 2011
Hula Bean Coffee & Ice Cream June 2008 - December 2010
Ingersoll Rand November 2000 - April 2007
Indianapolis Power & Light Company January 1990 - November 2000
Indiana Farm Bureau Co-Op January 1985 - January 1990
Skills
ITIL, TOGAF, Data Center, System Administration, IT Service Management, IT Strategy, Change Management, Outsourcing, Six Sigma, Problem Solving, Team Building, Team Leadership, Disaster Recovery, IT Management, Vendor Management, Operations Management, Management
Education
Indiana State University 1979 — 1984
BS
Interactive Intelligence March 2015 - Present
Skills
Cloud Computing, SharePoint, Software Project..., Business Intelligence, SDLC, Agile Methodologies, SaaS, Business Analysis, Strategic Planning, Project Management, IT Strategy, Management, Leadership, Analysis, Program Management, Enterprise Software, Strategy, Business Strategy, Integration, Software Development, Requirements Analysis, Six Sigma, Team Building, Vendor Management, Enterprise Architecture, Project Portfolio..., CRM, IT Management, Solution Architecture, Consulting
Education
Purdue University 1989 — 2004
BS, Computer Science
Indiana University - Kelley School of Business 2001 — 2003
MBA, Finance
Lutheran High School
MedAvail Technologies Inc. September 2014 - Present
MedAvail Technologies Inc. July 2013 - August 2014
Geosoft Inc. May 2011 - June 2013
Broadridge Financial Services April 2010 - May 2011
Sage December 2004 - December 2008
ECI March 2003 - April 2004
Novadigm, Inc. July 2002 - April 2003
Interactive Intelligence November 2000 - March 2002
Skills
Online Help Development, Technical Writing, FrameMaker, Manuals, Testing, User Experience, Software Documentation, SharePoint, Captivate, Editing, User Interface Design, Online Help, Content Management, MadCap Flare, Content Development, SnagIt, Single Sourcing, E-Learning, Agile Methodologies
Education
Eckerd College 1989 — 1993
Bachelor of Arts, German and History
Interactive Intelligence May 2015 - Present
Indiana Memorial Union Dining Services December 2014 - Present
Kelley Peer Coaching Program January 2015 - Present
Kelley Peer Coaching Program August 2014 - Present
Indiana Memorial Union Dining Services February 2014 - December 2014
Peer Assisted Study Sessions (PASS) January 2012 - July 2013
Econo-Mania Club July 2012 - June 2013
Skills
Public Speaking, Leadership, Teamwork, Communication, Management, Teaching, Microsoft Office, Critical Thinking, Customer Service, Project Management, Editing, Marketing, Writing, Interviews, PowerPoint, Team Leadership, Time Management, Event Planning, Listening
Education
Indiana University - Kelley School of Business 2013 — 2016
Bachelor of Science, Business - Finance Major, 4.00
Taylor's University 2011 — 2013
American Degree Transfer Program, 4.00
Bloomerang May 2015 - Present
Interactive Intelligence December 2014 - May 2015
BidPal, Inc December 2012 - December 2014
Aprimo July 2009 - November 2012
ANGEL Learning June 2008 - July 2009
Sigma Communications February 2007 - May 2008
Sigma Communications June 2005 - February 2007
Aon July 2002 - May 2005
MSX February 2002 - July 2002
Lincoln Financial Group June 2000 - February 2002
Skills
Test Automation, Testing, Quality Assurance, Web Applications, Selenium, Scrum, Test Planning, C#, SaaS, Visual Studio, Regression Testing, Scripting, WatiN, Regression, Test Cases, Mobile, Mobile Web Testing, UI testing, Exploratory Testing, Black Box Testing, Manual Testing, TestComplete, Web Testing, Java, Agile Methodologies, Agile Testing, MySQL, White Box Testing, Jenkins, Cucumber, REST
Education
Indiana Institute of Technology 1996 — 2000
Bachelor's, Computer Information Systems
Compassion 4 Asia 2011 - Present
Adapt 2004 - 2010
Interactive Intelligence 1999 - 2004
Skills
Account Management, Cloud Computing, Customer Service, Enterprise Software, IP, Leadership, Management, Public Speaking, SaaS, Sales, Sales Operations, Salesforce.com, Solution Selling, Strategic Partnerships, Telecommunications, Team Building
Education
Fort Hays State University
Hill City High School
Fort Hays State, Psychology
Interactive Intelligence December 2014 - Present
CNO Financial Group December 2012 - December 2014
CNO Financial Group September 2011 - December 2012
CNO Financial Group September 2009 - September 2011
Interactions July 2007 - July 2009
Conseco Insurance Company 2004 - 2007
Software Architects, Inc 2003 - 2004
Agilent Technologies 2000 - 2003
Skills
Web Services, Java, JavaScript, Ant, Subversion, Eclipse, Flex, Atlassian JIRA, Confluence, Agile Methodologies, Jenkins, SQL, REST, Open Source, SoapUI, iOS, Air, Microsoft SQL Server, Linux, Tomcat, Jetty, ActionScript, Sonatype Nexus, Hibernate, Adobe AIR, Software Development, JMS, PostgreSQL, SOAP, Enterprise Architecture, Maven, Oracle, Apache, Websphere, Android, Databases, Spring, SOA, Mobile Applications, Enterprise Software, Java Enterprise Edition, Spring Framework
Education
Indiana University - Kelley School of Business 1996 — 2000
CIS
Pioneer Advisory Partners March 2010 - Present
TransUnion December 2013 - Present
Interactive Intelligence May 2013 - August 2013
Level 3 Communications July 2012 - April 2013
iBAHN October 2009 - June 2012
The Alternative Board June 2009 - October 2009
Metro Denver Sports Commission January 2009 - July 2009
Spa Strategy April 2009 - May 2009
Interstate Hotels & Resorts June 2007 - September 2007
Skills
Product Management, Leadership, Business Strategy, Marketing, Competitive Analysis, Business Development, Business Analysis, Analysis, Social Media Marketing, Product Development, Marketing Communications, Hospitality, Budgets, Project Planning, Concept Development
Education
Henley Business School 2014 — 2018
MSc in Business & Management Research, Doctor of Business Administration
University of Denver - Daniels College of Business 2010 — 2011
International MBA
University of Denver 2006 — 2010
BSBA, Marketing, Geography
Queensland University of Technology 2008 — 2008
Study Abroad Certificate, International Marketing, Tourism Marketing/Management
Brebeuf Jesuit Preparatory School 2002 — 2006
Interactive Intelligence September 2015 - Present
Interactive Intelligence September 2014 - September 2015
United States Army 1994 - October 2014
Scale Computing January 2012 - September 2014
Blackboard 2009 - January 2012
ANGEL Learning 2006 - 2009
Microsystem Integrations 2003 - 2006
Skills
Microsoft SQL Server, Technical Support, SaaS, Cloud Computing, Leadership, Windows Server, VMware, Storage, Project Management, Security, Linux, Virtualization, HTML, SQL, Software Development, Customer Service, Integration, System Administration, Networking, IIS, Servers, Troubleshooting, Disaster Recovery, SAN, Network Security, VMware ESX, Microsoft Exchange, Active Directory, Data Center, Windows, Storage Area Networks, VMware Infrastructure, Solaris
Education
Excelsior College
Interactive Intelligence May 2015 - Present
8Bit Element LLC October 2013 - Present
Interactive Intelligence January 2015 - May 2015
Interactive Intelligence May 2014 - May 2015
Roskam Baking Company October 2009 - May 2014
AutoZone August 2007 - October 2009
Skills
Java, C++, C#, SQL, HTML, JavaScript, Python, Web Development, Software Development, ICCE 4.0, Bash, Linux System..., Windows System..., Networking, Sales Management, Troubleshooting, Computer Repair, Customer Service, Project Management, Technical Support, Team Leadership, Training, Sales, Entrepreneurship, Access, Small Business IT...
Education
Grand Valley State University 2010 — 2015
Bachelor of Science (BS), Computer Science
Interactive Intelligence January 2015 - Present
Interactive Intelligence February 2014 - December 2014
Hitachi Consulting June 2012 - February 2014
O-I May 2011 - August 2011
Greater Bloomington Chamber of Commerce March 2010 - May 2011
Greater Bloomington Chamber of Commerce August 2009 - May 2010
Skills
Business Process, Team Leadership, Databases, Visio, Business Analysis, Microsoft Office, Access, Project Management, Business Intelligence, Data Analysis, SDLC, Microsoft Excel, Research, Software Documentation, SharePoint, SQL, Requirements Gathering, Data Warehousing, SAP, ERP, IT Strategy, Oracle E-Business Suite, Microsoft SQL Server, MS Project, Information Technology, Consulting, Microsoft Word, SAP ERP, Leadership, Information Management, Microsoft Dynamics AX, Agile Methodologies, Storyboarding, Business Process Design, Data Migration, Data Visualization, Enterprise Information..., ERP Implementations, Requirements Analysis, Analytics, Big Data, Data Governance, IT Governance, Technology Change..., Pharmaceutical Industry, Software Development, Boomi, Data Integration, User Acceptance Testing, Telecommunications
Education
Indiana University - Kelley School of Business 2011 — 2012
Master of Science, Information Systems
Indiana University - Kelley School of Business 2007 — 2011
Bachelor of Science, Business; Information & Process Management and Operations Management
Interactive Intelligence November 2007 - Present
Straitshot Communications 2004 - 2007
Interactive Solutions, Int 2002 - 2004
OneNet Communications 1998 - 2002
Skills
Unified Communications, IVR, Strategy, Telephony, CRM, VoIP, Channel Partners, Management, Solution Selling, Telecommunications, Sales, SaaS, Vendor Management, Direct Sales, Call Centers, Account Management, Marketing Management, Managed Services, Salesforce.com, Enterprise Software, Cloud Computing, Professional Services, Strategic Partnerships, Business Development, Sales Process, Customer Experience, Go-to-market Strategy, Product Management, Lead Generation, Selling, Partner Management, Wireless, Pre-sales, Mobile Devices, Sales Operations, SIP Trunking, Data Center, Demand Generation, ACD, Business Alliances, Sales Enablement
Education
Hope College 1994 — 1998
Springdale High School 1990 — 1994
Interactive Intelligence May 2013 - September 2014
Solana January 2012 - May 2013
Maritz Research October 2010 - January 2012
Buckeye CableSystem March 2010 - October 2010
Modern Data October 2009 - March 2010
Heartland Information Services March 2008 - March 2010
Skills
HTML 5, CSS3, Javascript, jQuery, Backbone.js, C# 4.0, .NET, Web Services API, ASP.NET MVC, ADO.NET, Microsoft SQL Server, SSIS, Linux, Apache, MySQL, PHP, Windows Server, IIS, Software Quality..., Unit Testing, Selenium, Software Project..., User Interface and User..., Business Intelligence, User Interface, JavaScript, Software Development, Databases, XML, C#, Web Development, ASP.NET, CSS, SQL, SDLC, HTML, Visual Studio, REST
Education
Franklin University 2007 — 2010
BS, Computer Science
Mercy College of Northwest Ohio 2005 — 2007
AS, Applied Science
Diversified Consultants, Inc January 2013 - Present
Interactive Intelligence October 2011 - January 2013
Latitude Software August 2009 - October 2011
Central Credit Services August 2006 - August 2009
Latitude Software September 2002 - August 2006
Skills
C#, .NET, Visual Studio, GUI development, XML, MySQL, SSRS, SQL Server, SQL, CSS, XSLT, Crystal Reports, Active Directory, HTTP, IIS, HTML, PHP, JavaScript, Troubleshooting, Diagnostic, Predictive Dialers, Dialers, Microsoft SQL Server, SSIS, Analytics
Education
Florida Community College at Jacksonville 1999 — 2002
Computer Science
Revolabs April 2015 - Present
Mitel April 2013 - April 2015
UC Consulting August 2012 - April 2013
Polycom May 2009 - August 2012
Interactive Intelligence January 2007 - January 2009
Active Voice 1992 - 2006
Cisco 2000 - 2002
Automated Answering Systems 1985 - 1990
Skills
VoIP, Telecommunications, Sales, Unified Communications, Unified Messaging, Business Intelligence, Cisco Technologies, Managed Services, Solution Selling, Sales Enablement, Professional Services, Strategic Partnerships, Salesforce.com, Go-to-market Strategy, Wireless, Video Conferencing, Telephony, Enterprise Software, Channel Partners, Selling, Avaya, SIP, Sales Operations, Sales Process, Integration, Strategy, Networking, Channel Sales, Cloud Computing, Telepresence, SIP Trunking, Direct Sales, MPLS, IP, SaaS, IVR, Hosted Services, Co-location, Data Center, Sales Engineering, Pre-sales, IP PBX, Lync, Contact Centers, WAN, Ethernet, ACD, Mobile Devices, Call Centers
Education
Hofstra University
M&T Bank July 2015 - Present
Elizabethtown College January 2012 - May 2015
Interactive Intelligence May 2014 - August 2014
Archbishop Spalding High School June 2011 - August 2014
Star Soccer Academy June 2012 - July 2014
Elizabethtown College May 2013 - June 2013
KCP Home Improvement December 2011 - January 2012
Skills
Customer Service, Coaching, Engineering, Mathematica, Higher Education, Matlab, Research, Calculus, Physics, Teaching, Tutoring, Public Speaking, Statistics, Spanish, SPSS
Education
Elizabethtown College 2011 — 2015
Bachelor's Degrees, Mechanical Engineering and History
Archbishop Spalding High School 2007 — 2011
Oracle September 2015 - Present
Interactive Intelligence June 2012 - September 2015
Calabrio, Inc August 2011 - May 2012
Verint Systems February 2007 - July 2011
Inter-Tel January 2004 - February 2007
Walnut Associates April 2001 - January 2004
Speechworks June 2000 - April 2001
HTI Voice Solutions October 1994 - June 2000
Davox January 1991 - October 1994
Skills
Contact Centers, B2B, Analytics, Voice of the Customer, Market Planning, Solution Selling, Unified Communications, SaaS, Call Center, Channel, Enterprise Software, VoIP, Workforce Management, Salesforce.com, Telephony, IVR, Telecommunications, Direct Sales, Managed Services, Account Management, Cloud Computing, New Business Development, Sales, Customer Experience, Sales Operations, Strategy, Start-ups, Sales Management, Leadership, Channel Partners, Avaya, Call Centers, Lead Generation, Sales Process, Management, Customer Retention, Integration, Professional Services, Go-to-market Strategy, Customer Satisfaction, Product Management, SIP, CRM, CTI, Pre-sales, Selling, Demand Generation, Partner Management, Software Industry, Business Alliances
Education
Gettysburg College 1986 — 1990
BS
Interactive Intelligence December 2009 - Present
Interactive Intelligence September 2007 - December 2009
Interactive Intelligence November 2006 - September 2007
Interactive Intelligence January 2005 - November 2006
Interactive Intelligence April 1999 - January 2005
Skills
IVR, Speech Recognition, CTI, SIP, Software Development, C#, Telephony, VoIP, .NET, ACD, Unified Communications, SaaS, XML, VXML, Networking, Cloud Computing, Process Improvement, Software Design, CRM, Enterprise Software, IP PBX, Integration, Software Documentation, Sales Engineering, Microsoft SQL Server, Professional Services
Education
Indiana University - Kelley School of Business 2004 — 2007
MBA
Rose-Hulman Institute of Technology 1995 — 1999
BS, Computer Science
Interactive Intelligence July 2012 - Present
Verizon September 2010 - July 2012
X2 Partners January 2010 - September 2010
AT&T August 2006 - December 2009
VerizonBusiness January 2005 - August 2006
SBC / Public Sector January 2002 - January 2005
Skills
Telecommunications, VoIP, Managed Services, Solution Selling, Consultative Selling, IT Solutions, Networking, Network Security, Network Design, Wireless Networking, Unified Communications, Business Analysis, Business Strategy, IT Transformation, Call Centers, Co-location, WAN, Wireless, Telephony, Enterprise Software, Cloud Computing, LAN-WAN, Sales, IP, MPLS, IVR, Disaster Recovery, Data Center, Contact Centers, Sales Operations
Education
Golden Gate University 2000 — 2002
MS, Technology Management
Pepperdine University, The George L. Graziadio School of Business and Management 1995 — 1999
BS, Business
SunGard 2006 - Present
Sungard Investran 2006 - 2009
Interactive Intelligence April 1998 - September 2005
Equitrac August 1993 - April 1998
Skills
SDLC, Visual Basic, C#, Databases, SQL, Resource Management, Testing, Agile Methodologies, Microsoft SQL Server, C++
Education
Florida International University 1985 — 1988
Interactive Intelligence Development Group Manager, PureCloudInteractive IntelligenceMay 2014 - Present
OrgSpan, Inc. March 2012 - Present
Digitalsmiths August 2008 - April 2012
Optio Software May 2004 - August 2008
air2web 1996 - 1998
fundtech 1996 - 1998
Skills
Agile Methodologies, Software Development, XML, Scrum, Cloud Computing, C#, Java, Python, Object Oriented Design, JavaScript, Product Management, Software Engineering, Web Applications, Linux, REST, Software Design
Education
North Carolina State University - College of Management 2008 — 2010
MBA, Business
Georgia Institute of Technology 1997 — 2002
BS, Computer Engineering
Adapt Telephony Services, LLC September 2013 - Present
Polycom March 2013 - Present
Sentri November 2011 - February 2013
Interactive Intelligence September 2009 - November 2011
Pinacor / InterPC 1994 - 2000
Skills
Cloud Computing, Solution Selling, Managed Services, IVR, SaaS
Education
Florida International University - College of Business
Meridian Hospitality November 2008 - Present
ChaCha Search, Inc. January 2008 - November 2008
Interactive Intelligence August 2000 - December 2007
Rotz Engineers March 1998 - July 2000
Skills
VoIP, SaaS, Distributed Systems, Spring, XML, C++, Lucene, Software Design, Hibernate, Open Source, JavaScript, HTML, IVR, Scalability, Software Development, Cloud Computing, .NET, Software Engineering, Spring Framework
Education
Georgia Institute of Technology 1993 — 1997
Bachelor of Science (BS), Electrical and Electronics Engineering
Interactive Intelligence December 2009 - Present
Interactive Intelligence, Inc. December 2006 - Present
Education
Indiana University - Kelley School of Business 2006 — 2007
MBA, Finance
Indiana University Bloomington 1986 — 1995
Cisco Systems July 2014 - Present
Interactive Intelligence August 2012 - July 2014
Interactive Intelligence August 2012 - August 2013
Evonik Degussa Corporation February 2011 - September 2012
Baldwin & Lyons January 2010 - March 2011
BASi February 2007 - January 2010
Bioanalytical Systems, Inc. February 2007 - January 2010
Netlink Technologies 2002 - 2005
Skills
CCNP Certified, Networking, Active Directory, Cisco Technologies, Data Center, Windows Server, VPN, Disaster Recovery, VMware, Virtualization, IT Management, Cisco IOS, System Administration, Network Security, Security, CCNA, Troubleshooting, Servers, Visio, Project Management, Technical Support, Hardware, DNS, DHCP, VoIP, Cisco Nexus, ASA, XP, Routers, Microsoft Certified..., Switches, WAN, Citrix, Group Policy, Microsoft Exchange, Network Engineering, TCP/IP, Routing, Network Architecture, Hyper-V, Firewalls, Network Administration, Wireless Networking, Storage Area Networks, Infrastructure, Cisco VPN, Network Design, Cisco Routers, LAN-WAN, SAN
Education
DeVry Institute of Technology 1997 — 1999
Electrical and Electronics Engineering
Indiana State University 1995 — 1996
Industrial Electronics Technology/Technician
South Newton 1991 — 1995
Interactive Intelligence April 2013 - Present
Zenergy Technologies July 2012 - April 2013
iContact 2009 - July 2012
Lulu.com 2008 - 2009
GPI Inc. 2007 - 2007
Sogeti USA 2004 - 2006
Geolearning November 2002 - December 2003
Adobe Systems Inc 1998 - 2001
Skills
Agile Methodologies, Agile Testing, Test Automation, Scrum, Test Planning, Selenium, Test Automation..., Regression Testing, Test Driven Development, Continuous Integration, JIRA, BDD, Testing, Exploratory Testing, Kanban, SDLC, Quality Assurance, Test Cases, Ruby, Software Quality..., Integration Testing
Education
Hamilton College 2002 — 2004
Interactive Intelligence April 2015 - Present
Interactive Intelligence May 2014 - April 2015
Interactive Intelligence July 2013 - May 2014
Cisco Systems October 2010 - July 2013
Cisco System March 2007 - October 2010
Skills
Java, Shell Scripting, Linux, Agile Methodologies, SOA services, Web Services, Object Oriented Design, SOA, Integration Architecture, Amazon Web Services..., Cloud Computing, Spring, Unix, SOAP, Cisco Technologies, Perl, Software Engineering, Software Design, Distributed Systems, Architectures, CAMEL, ActiveMQ, MySQL, Scripting, XML, ClearCase, C++, CXF, Integration, TCP/IP, Design Patterns, Software Development, Bash, XStream, Team Building, Java Enterprise Edition, Eclipse, Python, REST, Subversion, JUnit, Android, Test Automation, Tomcat, Hibernate, Ant, SNMP, Architecture, JMS
Education
Georgia Institute of Technology 2004 — 2006
Interactive Intelligence 2005 - Present
Automated Technology Associates 1993 - 2003
Skills
Telephony, SIP, Software Design, IVR, VoIP
Education
Hanover College 1988 — 1992
Appirio March 2013 - Present
Interactive Intelligence May 2012 - March 2013
Aprimo July 2007 - May 2012
ProTrans International May 2004 - July 2007
Skills
Employee Relations, Performance Management, Human Resources, Compensations, Employee Recognition, Talent Acquisition, College Recruiting, Strategic HR, Acquisition Integration, Accountability, Reliability, People-oriented, Talent Management, Deferred Compensation, Recruiting, Management, Bonus Programs, Coaching, Employee Engagement, Organizational..., Professional Services, Onboarding, HRIS, Benefits Administration, Hiring, Workforce Planning, Personnel Management, Applicant Tracking..., Employee Training
Education
Indiana University - Kelley School of Business
BS in Business, Concentration in HR Management
SAS June 2014 - Present
Interactive Intelligence August 2013 - June 2014
ChannelAdvisor January 2012 - August 2013
ChannelAdvisor Corporation January 2008 - January 2012
Watson Pharmaceuticals October 2008 - January 2009
ChannelAdvisor Corp June 2004 - October 2007
Financial Technologies, Inc. November 2003 - June 2004
Visionary Systems, Inc. September 2000 - July 2003
Trans Union (formerly Visionary Systems and Worthknowing.com) 2001 - 2003
Skills
MongoDB, EC2, Cloud Computing, NoSQL, Hive, HBase, Hadoop, Microsoft SQL Server, Oracle, Database Design, SQL Tuning, T-SQL, Replication, Databases, Business Intelligence, PostgreSQL, Data Modeling, SQL, Agile Methodologies, SDLC, Relational Databases, PL/SQL, Database Administration, Performance Tuning, MS Integration Services, Analysis Services, Data Warehouse..., Scalability, XML, Data Warehousing, ETL, High Availability, Scrum, Amazon EC2, SSRS, SSIS, Web Services, REST, SOAP, SOA, Test Driven Development, Enterprise Architecture, Shell Scripting, Web Applications, .NET
Education
Emory University 1993 — 1997
Bachelor of Science (BS), Chemistry
Cecilia and Allison, Inc August 2013 - Present
Interactive Intelligence June 2006 - August 2013
Laserfiche May 2002 - April 2006
Cisco Systems May 2001 - August 2001
Skills
C++, Software Development
Education
Harvey Mudd College 1998 — 2002
BS, Computer Science
Canon Solutions America June 2014 - Present
Interactive Intelligence January 2014 - June 2014
KSM Consulting January 2013 - January 2014
Katz, Sapper & Miller 2008 - January 2013
Freudenberg-NOK August 2005 - October 2008
Skills
VMware, Project Management, Security, VoIP, Citrix, Blackberry Enterprise..., Encryption, Xen, Mobile Computing, IT Leadership, Process Improvement, SharePoint, Microsoft SQL Server, Active Directory, Networking, Information Technology, Access, Windows 7, Visio, SQL, Windows Server, Microsoft Office, Business Analysis, Disaster Recovery, Troubleshooting, Microsoft Exchange, Citrix Metaframe, Storage, Certified Project..., Cisco Technologies, ITIL, Leadership, Network Administration, Management, Strategy, IT Strategy, Servers, Telecommunications
Education
Western Michigan University - Haworth College of Business 2001 — 2005
BA, Business Management/General Business
Ferris State University 2000 — 2001
Computer Science
Boeing June 2008 - Present
Widener University September 2012 - December 2012
Boeing June 2008 - June 2012
Boeing September 2007 - June 2008
Boeing February 2004 - September 2007
Boeing September 2001 - February 2004
Interactive Intelligence April 2000 - July 2001
Dialogic August 1999 - April 2000
Dialogic June 1998 - August 1999
The New York Times November 1995 - June 1998
Skills
C++, Visual C++, Java, GUI development, User Interface Design, Human Machine Interface, Simulation Software, Flight Simulation, Algorithm Design, C, Software Engineering, Requirements Analysis, Systems Engineering, Embedded Software, Algorithms, OOP, Software Design
Education
Widener University 2002 — 2009
Master’s Degree, Software Engineering
East Stroudsburg University of Pennsylvania 1996 — 2000
BS, Computer Science
Penn State University 1987 — 1992
BS, Secondary Education
Interactive Intelligence May 2015 - Present
Anchor Point Technology Resources March 2014 - May 2015
Hewlett-Packard October 2004 - March 2006
Convergys August 2003 - October 2004
Skills
Team Management, Business Development, Management, Service Delivery, Project Management, Requirements Analysis, Customer Service, Technical Support, Human Resource..., Training and development, Needs Analysis, Business Analysis, SDLC, ITIL, SQL, Global HR Leadership, Education, Educational Technology, Educational Leadership, Vendor Management, Training, Networking, CRM, Information Technology, Software Project..., Process Improvement
Education
Indiana State University 2013 — 2015
Master of Science (M.S.), Human Resources Development
ICFAI Hyderabad, India 2006 — 2007
Diploma in Business Management, Business Management
Karnatak University 2000 — 2003
Bachelor Of Computer Applications, Computer Applications
Cummins Inc. August 2013 - Present
Cummins Inc June 2011 - August 2013
Interactive Intelligence June 2010 - July 2011
Indianapolis Colts December 2007 - February 2011
Ernst & Young January 2007 - December 2007
Ernst & Young June 2006 - August 2006
Indianapolis Colts August 2005 - June 2006
Steak n Shake May 2005 - July 2005
IUPUI January 2004 - May 2005
Skills
Financial Analysis, Accounts Receivable, Excel, SOX
Education
Indiana University - Kelley School of Business 2002 — 2006
Degree: Bachelor of Science, Business; Accounting and Finance
Dow AgroSciences March 2014 - Present
Roche December 2012 - March 2014
Roche Diagnostics April 2012 - July 2012
JPMorgan Chase December 2011 - March 2012
Indiana Office of Utility Consumer Counselor September 2007 - June 2011
Julian Center Guild 2009 - 2009
OneAmerica Financial Partners June 2006 - August 2007
Interactive Intelligence March 2005 - December 2005
Skills
Financial Analysis, Microsoft Excel, Auditing, Public Policy, Analysis, Change Management, Accounting, Access, Finance, Process Improvement, SAP, Data Analysis, Data Management, Pricing
Education
Indiana Institute of Technology 2013 — 2015
Master of Business Administration (MBA), 3.8
Indiana University - Kelley School of Business 2000 — 2005
Bachelor of Science, Business Administration; Finance
North Central
Interactive Intelligence December 2013 - Present
Teradata July 2012 - December 2013
JD Byrider April 2009 - April 2011
Purdue University July 2007 - April 2009
Skills
SQL, C#, Microsoft SQL Server, HTML, ASP.NET, jQuery, Photoshop, Web Applications, Web Development, Visual Studio, JavaScript, Premiere, Flash, Boomi, Web Services, Workday, X++, Microsoft Dynamics AX, Concur, Open Air, IIS
Education
Indiana University - Kelley School of Business 2011 — 2012
MSIS, Information Systems
Purdue University 2005 — 2008
BS, Computer Graphics Technology
University of Southern Indiana 2003 — 2005
AS, Business
Interactive Intelligence October 2013 - Present
Interactive Intelligence March 2012 - October 2013
Interactive Intelligence January 2011 - March 2012
Interactive Intelligence July 2007 - January 2011
Interactive Intelligence September 1999 - July 2007
Computer Task Group 1998 - 1999
Skills
Forecasting, Workforce Management, Software Development, Agile Methodologies, Enterprise Software, Software Project..., Scrum, Product Development, SaaS, Strategy, Telecommunications, Management, Leadership, Lean Startup, C++, C#, Database Design, SQL, Talent Management, SDLC, Call Centers
Education
Hanover College 1993 — 1998
B.A., Computer Science
Interactive Intelligence September 2015 - Present
Premiere Credit of North America April 2015 - Present
BrightPoint North America September 2008 - March 2014
Thomson, Inc. March 1996 - September 2007
Skills
Recruiting, Human Resources, Visio, New Hire Orientations, Management, Vendor Management, Employee Relations, Applicant Tracking..., Onboarding, Training, Talent Acquisition
Education
Indiana Institute of Technology 2003 — 2006
BS/BA, Business Administration - HR Mgmt.
Moser Consulting November 2012 - Present
Interactive Intelligence November 2009 - November 2012
CAE 2008 - 2009
Lockheed Martin Corporation 2001 - 2007
Education
Florida Institute of Technology
Master's degree, Computer Science
Florida State University
Bachelor of Science (BS), Computer Science
Interactive Intelligence December 2013 - Present
Interactive Intelligence May 2013 - December 2013
Interactive Intelligence May 2011 - May 2013
Franklin College November 2007 - May 2011
Franklin College IT Department November 2007 - May 2011
OneAmerica May 2010 - July 2010
OneAmerica, Inc May 2009 - July 2010
OneAmerica May 2009 - July 2009
Franklin Community School Corporation January 2008 - May 2009
Franklin Community School Corporation January 2008 - May 2009
Skills
SQL, Access, Microsoft Office, Software Development, Integration, Computer Hardware, Public Speaking, Networking, Leadership, CIC, Customer Interaction, Visio, Testing, Call Center, VoIP, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft SQL Server, Team Leadership, Windows Server, SIP, Training
Education
Franklin College 2007 — 2011
Bachelor of Science, Computer Sciene
Franklin College of Indiana, Franklin 2007 — 2011
Bachelor of Arts Degree, Computer Science and Computer Information & Systems
Interactive Intelligence February 2015 - Present
Angie's List May 2014 - February 2015
Angie's List March 2011 - May 2014
Angie's List June 2010 - March 2011
Angie's List August 2006 - June 2010
Skills
Concur Implementation, Concur, Travel Management..., Project Management, Third Party Vendor..., Vendor Relationships, Vendor Management, Contract Negotiation, Accounting, Accounts Payable, Account Management, Accounts Receivable, Payroll, Finance, Sales, Customer Service, Advertising, Sales Process, Lead Generation, Microsoft Excel, Accounting Applications, Account Reconciliation, Outlook, Microsoft Office, New Business Development, Time Management, Year-end Close, Process Improvement, Management, Microsoft Dynamics, Deadline Driven, Organizational..., Month End Close, Monarch, Solution Implementation, Program Implementation, Expense Management, Expense Reports, Onboarding, Microsoft Dynamics GP
Education
Florida Metropolitan University 2002 — 2004
Business Admin, Finance
Indiana University-Purdue University at Indianapolis 2000 — 2002
Business
Interactive Intelligence July 2000 - Present
Education
Indiana State University
Interactive Intelligence May 2015 - Present
Questex April 2014 - April 2015
SHRM February 2011 - April 2014
Rock Creek Strategic Marketing January 2010 - February 2011
Blackbarn Media March 2008 - January 2010
Metropolitan Chess LLC 2007 - 2008
CedarPC 2004 - 2006
St. Alban's Parish 1998 - 2001
Skills
Drupal, PHP, MySQL, jQuery, HTML, Apache, Mac OS X, Subversion, Perl, Bash, CSS, JavaScript, Linux, Python, Photoshop, Git, Vim, Mathematics, Virtualization, Section 508, Wordpress, Web Development, AJAX, Ruby, SQL, LAMP, HTML5, CMS, Windows, Joomla, Programming, Amazon Web Services, Combinatorics, Magento, Web Applications, Front-end Development, Node.js, Regular Expressions, Haskell, CouchDB, Economics, HTML 5, OS X, Open Source, Usability, Zsh, System Administration, DevOps, Riak, Clojure
Education
George Mason University 1999 — 2007
BS, Economics
Georgetown Day School 1995 — 1999
HNTB June 2013 - May 2015
SWC Technology Partners January 2011 - June 2013
Dents Gloves Australia 2010 - 2010
SWC Technology Partners August 2008 - August 2009
Interactive Intelligence July 2007 - September 2007
Walker Information June 2006 - August 2006
Skills
SharePoint, Software Development, Business Intelligence, Java, ASP.NET, Business Analysis, ETL, Management, SSRS, SDLC, Microsoft SQL Server, ASP.NET Web API, REST, Consulting, JavaScript, Requirements Gathering, Networking
Education
Hanover College 2004 — 2008
BA, Computer Science
University of Wollongong 2007 — 2007
Computer Science
Appirio March 2014 - Present
Interactive Intelligence May 2013 - April 2014
Dell July 2007 - May 2013
Skills
Solution Selling, Salesforce.com, Account Management, SaaS, Channel Partners, Cloud Computing, Direct Sales, Enterprise Software, Sales Process, Lead Generation
Education
Indiana University - Kelley School of Business 2003 — 2007
B.S., Marketing
Interactive Intelligence May 2015 - Present
John Deere June 2013 - Present
John Deere May 2012 - August 2012
Skills
User Experience, Data Analysis, Task Analysis, User Interface Design, Interaction Design, Information Architecture, Agile Methodologies, Rapid Prototyping, Paper Prototyping, Wireframes, Heuristic Evaluation, User Research, Usability Testing, Card Sorting, Mobile Application..., Web Application Design, Human Factors, Human Computer..., Basic HTML, CSS, Management, Microsoft Office, Product Development, Process Improvement, Qualtrics, SPSS, Software Prototyping
Education
North Carolina State University 2011 — 2015
Master’s Degree, Human Factors and Ergonomics
Florida State University 2002 — 2006
BS, Psychology, Philosophy
Interactive Intelligence January 2014 - Present
Allston Trading May 2013 - August 2013
Interactive Intelligence May 2012 - August 2012
Old World Gondoliers April 2009 - May 2012
Skills
JavaScript, AngularJS, HTML, CSS, Java, Python, C++, C, Linux, Git, Software Engineering
Education
Georgia Institute of Technology 2015 — 2017
Master of Science (M.S.), Computer Science
Purdue University 2011 — 2013
Bachelor, Computer Science
University of Indianapolis 2008 — 2012
N/A, Music Technology and Computer Science
ACUITY, A Mutual Insurance Company June 2014 - Present
Elmhurst College September 2011 - May 2014
Elmhurst College August 2012 - December 2013
Interactive Intelligence May 2013 - August 2013
Lawrence Livermore National Laboratory June 2012 - August 2012
Applied Systems June 2011 - August 2011
Skills
JSF, Dojo, Java, JDBC, SQL, DB2, COBOL, JCL, CICS, IBM MQ, Eclipse, RAD, ISPF, z/OS, C++, HTML, Windows, Mac
Education
Elmhurst College 2010 — 2014
Bachelor of Science (BS), Computer Science, Mathematics
Interactive Intelligence 2008 - Present
ARA 2004 - 2008
Education
Duke University
Doctor of Philosophy (Ph.D.), Electrical and Electronics Engineering
Interactive Intelligence March 2014 - Present
IMMI September 2010 - March 2014
Indiana State University August 2006 - December 2009
Pages Food Store April 2000 - August 2005
Skills
Information Technology, Computer Hardware, Cisco Wireless, Windows Server, Windows 7, Avaya Site..., Avaya Communication..., Avaya IP Telephony, Dell Computers, Dell PowerEdge Servers, VMware, HP Proliant, CompTIA A+ Certification, VMware ESX, Servers, SharePoint, Help Desk Support, Network Administration, Active Directory, Cisco Technologies, Troubleshooting, System Administration, Networking, Virtualization, Microsoft Technologies, Data Center, Network Architecture, OS X, Disaster Recovery, Storage Area Networks, Network Security, Network Design, Storage, Windows, Red Hat Linux, Group Policy, Cloud Computing, Microsoft Exchange, DNS, VPN, DHCP, Integration, Microsoft Certified...
Education
Indiana State University 2004 — 2009
Bachelor of Science (BS), Information Technology
Riverton Parke 1998 — 2002
Interactive Intelligence 2007 - 2010
Education
Indiana University - Kelley School of Business 2001 — 2003
Master's degree