Interactive Intelligence
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 Headquarters: Indianapolis, Indiana, United States CEO: Donald E Brown (Apr 1995–) Number of employees: 2,000 (2016) Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence Employees
Interactive Intelligence January 2014 - Present
Five9.com November 2010 - December 2013
salesforce.com October 2007 - July 2008
Oracle March 2006 - September 2007
Siebel Systems, Inc. October 2004 - March 2006
Secure Computing Corp 2002 - 2004
Fair Isaac 1998 - 2002
Skills
SaaS, CRM, Enterprise Software, Cloud Computing, Strategy, Salesforce.com, Sales Operations, Business Development, Sales, Marketing, Solution Selling, Selling, Project Management, Business Intelligence, Management, Leadership, Analytics, Market Research, Customer Engagement
Education
California State University-Chico 1993 — 1997
Biological Sciences
Kirkland & Ellis LLP January 2015 - Present
Lodgic Hospitality 2014 - January 2015
Interstate Hotels & Resorts 2010 - 2013
Interactive Intelligence 2006 - 2009
Skills
Hospitality Industry, Hospitality Management, Hospitality, Hotel Management, Meeting Planning, Food & Beverage, Catering, Event Planning, Live Events, Coordinating Events, Wedding Planning, Corporate Events, Office Administration, Microsoft Office, Delphi, Customer Service, Dependable Team Player, Talent Booking
Education
California State University-Fullerton
Bachelor of Arts (B.A.)
Interactive Intelligence January 2013 - Present
Royal Island Roots, LLC January 2007 - December 2012
Aspect Software July 1998 - January 2007
Rockwell Electronic Commerce (Now Aspect Software) August 1995 - July 1998
NPRI/Versatility (Now Oracle) 1994 - 1995
Aristacom International 1992 - 1994
Demax Software 1991 - 1992
Candle Corporation 1985 - 1990
Ashton-Tate January 1985 - December 1985
Nissan Motor Corporation November 1982 - February 1984
Skills
Targeted Account Selling, Miller-Heiman Strategic..., Salesforce.com, Oracle CRM, Professional Mentoring, Team Selling, Strategic Account..., Idealist, Integrity, Self Expression, Software Industry, Enterprise Software, Integration, Sales Process, Start-ups, SaaS, Sales Operations, IVR, Mobile Devices, Leadership, Selling, Management, ACD, Sales, Solution Selling, CTI, Cloud Computing, Strategic Partnerships, Managed Services, Lead Generation
Education
California State University-Dominguez Hills 1982 — 1985
Business Administration, Marketing
El Camino College 1979 — 1982
Associate of Arts (A.A.), Business Administration, Marketing
[24]7 May 2015 - Present
Interactive Intelligence November 2013 - April 2015
Five 9, Inc. July 2011 - November 2013
Genesys November 2006 - June 2011
Exigen Group March 2004 - October 2005
RBC Capital Markets February 2000 - September 2002
Frontier Fund Management Company October 1994 - April 1997
Skills
Call Center, BPO, Strategic Partnerships, Outsourcing, Contact Centers, SaaS, Executive Management, Call Centers, CRM, Finance, Business Development, Cloud Computing, Enterprise Software, Mergers & Acquisitions, Telecommunications, Recruiting, Selling, Professional Services, Strategy, Mergers, Product Management, Management, Pre-sales, Cross-functional Team..., Leadership, Business Intelligence, Mobile Devices, Business Analysis, Program Management, Lead Generation, Team-oriented, Business Alliances
Education
University of California, Berkeley, Haas School of Business 1997 — 1999
M.B.A., Finance
Cornell University 1983 — 1987
B.A., Government/Political Science
Interactive Intelligence May 2014 - Present
Raytheon Intelligence, Information and Services July 2007 - June 2014
Raytheon Network Centric System July 2002 - June 2007
Skills
Software Engineering, Software Development, Testing, Software Design, Object Oriented Design, Visual Studio
Education
Boston University 2005 — 2007
Master of Science (M.S.), Computer Science
Polytechnic University 1998 — 2002
Bachelor of Science (BS), Computer Science
Interactive Intelligence May 2014 - Present
City of Rexburg January 2014 - Present
BYU-Idaho April 2013 - Present
Lawn Tech April 2012 - Present
BYU-Idaho November 2013 - April 2014
BYU-Idaho September 2010 - April 2011
Elm Fork Shooting Sports April 2004 - April 2008
Skills
Java, JavaScript, SQL, HTML, CSS, PHP, EMT, MySQL, Oracle, CSV, Organizational..., Employee Training, Hands-on Training, Time Management
Education
Brigham Young University - Idaho 2010 — 2014
Bachelor of Science, Computer Information Technology, 3.76 Major GPA
Interactive Intelligence June 2015 - Present
Interactive Intelligence June 2015 - Present
ERP Suites March 2014 - Present
Catholic Health Partners June 2013 - March 2014
Logicalis US July 2012 - June 2013
Sterling Jewelers July 2007 - August 2012
Acxiom 2005 - 2007
Bank of America October 2001 - August 2005
InteliData 1999 - 2001
IBM Global Services April 1997 - December 1999
Skills
ITIL, Unix, BMC Remedy, IT Service Management, CMDB, Service Desk, Integration, ITIL Certified, Problem Management, Technical Support, Incident Management, Change Management, Information Technology, Software Documentation, Business Process, Configuration Management, SDLC, Disaster Recovery, ServiceNow
Education
Kent State University 2007 — 2011
Org Comm, Communication, Information Tech
College of DuPage 2005 — 2007
AS - CIS, Information Systems
PwC September 2015 - Present
Freelancer January 2015 - Present
Interactive Intelligence April 2014 - September 2014
Butler University Speakers Lab January 2011 - May 2014
Butler University Office of Admissions January 2011 - January 2014
PwC June 2013 - August 2013
Johnson & Johnson July 2012 - January 2013
Skills
Public Speaking, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Finance, Time Management, Tax, Auditing, Communication, Financial Reporting
Education
Butler University - College of Business Administration 2014 — 2015
Master's Degree, Accounting
Butler University - College of Business Administration 2010 — 2014
Bachelor of Science (BS), Accounting
Interactive Intelligence August 2014 - Present
Interactive Intelligence October 2012 - August 2014
FedEx Express November 2007 - October 2012
FedEx Express November 2007 - February 2010
Skills
Financial Analysis, Financial Modeling, Sensitivity Analysis, Financial Forecasting, Business Case Design, Transportation Finance, Financial Strategy, Cross-functional Team..., Capital Project Planning, Investment Advisory
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
Executive MBA
Butler University 1994 — 1998
BS, Marketing, Finance
Interactive Intelligence April 2014 - Present
OrgSpan, Inc. September 2013 - April 2014
Lenovo January 2005 - September 2013
Skills
Product Marketing, Marketing, Product Launch, Brand Development, Go-to-market Strategy, Creative Direction, Cross-functional Team..., Digital Media, Integrated Marketing, Digital Marketing, Global Marketing, Direct Marketing, SaaS
Education
Clemson University 1991 — 1996
Bachelor of Science (B.S.), Textile Business Management and Marketing
Zimmer July 2014 - Present
Medtronic June 2005 - July 2014
Eli Lilly June 2000 - June 2005
Whittman-Hart April 1999 - June 2000
Interactive Intelligence January 1998 - March 1999
Miami University-Ohio June 1996 - December 1997
Education
Indiana Wesleyan University 2002 — 2004
Masters, Business Administration
Miami University 1996 — 1997
Masters, Technical and Scientific Communication
Brigham Young University 1990 — 1993
Bachelors, Sociology
Interactive Intelligence June 2015 - Present
MIR3 July 2014 - Present
Booz Allen Hamilton June 2013 - Present
Booz Allen Hamilton July 2011 - June 2013
PsiNapse July 2010 - July 2011
Salt Lake City Mayor's Office July 2009 - June 2010
Salt Lake City Mayor's Office May 2009 - August 2009
Embassy of Chile September 2007 - December 2007
O’Toole, Rothwell, Nassau, and Steinbach Law Firm September 2007 - December 2007
Skills
Program Management, Analysis, Management, Government, Budgets, Research, Market Research, Program Evaluation, Spanish, Public Policy, Interviews, Software Documentation, Grants, Statistics, Procurement, Time Management, Management Consulting, Project Management, Policy
Education
Brigham Young University 2008 — 2010
Master, Public Administration
Brigham Young University 2005 — 2008
Bachelor's, Latin American Studies
The Church of Jesus Christ of Latter-day Saints - Human Resources August 2014 - December 2014
Interactive Intelligence May 2014 - July 2014
BYU-Idaho April 2013 - May 2014
Melaleuca:The Wellness Company September 2012 - May 2014
Skills
Customer Service, Leadership, Troubleshooting, Networking, Security, Windows Server, Windows, HTML, Spanish, CSS, Java, Data Analysis, Linux, PHP, Foreign Languages, Teamwork, Research, Teaching, JavaScript, Active Directory, Microsoft SQL Server, Servers, Testing, Agile Methodologies, Information Security
Education
Brigham Young University - Idaho 2011 — 2015
Bachelor of Science (B.S.), Computer Information Technology
Clear Creek High School
Fifth Third Bank December 2014 - Present
Interactive Intelligence May 2013 - September 2014
Danville Chiropractic July 2012 - December 2012
Integrated Communications August 2011 - December 2011
Campbell University July 2010 - March 2011
Skills
Marketing, Public Speaking, Customer Service, Sales, Salesforce.com, Lead Generation, Fundraising, Budgets, Social Media Marketing, Customer Experience, Telecommunications, Management, Business Analysis, Event Planning, Microsoft Office, Cold Calling, Call Centers, Corporate Marketing, Social Media, Marketing Research, Market Analysis, Trade Shows, Events Coordination, Unified Communications, Business Process..., Qualifying Opportunities, Prospect Research, VoIP, Call Routing, ACD, IVR, Social Networking, CRM, Business Development, InsideView, Workforce Management, Marketing Strategy, Selling
Education
Campbell University 2010 — 2011
Master of Business Administration (M.B.A), Concentration in Marketing
Campbell University 2007 — 2010
Bachelors of Science, Economics
Interactive Intelligence October 2012 - Present
Pretech January 2011 - June 2012
Computershare June 2008 - January 2011
Nordia Inc. 2006 - 2008
Rogers Communications 1997 - 2005
Skills
Call Centers, Management, Team Leadership, Change Management, Coaching, Customer Experience, Telecommunications, Team Management, Contact Centers, Project Planning, Leadership, Customer Satisfaction, New Business Development, Start-ups, Workforce Management, Customer Service, Performance Management, Microsoft Office, Call Center, Customer Relations, Process Improvement, Outsourcing, Employee Relations, Team Building, Customer Retention, Hiring, Project Management, Operations Management, Sales Management, Problem Solving, VoIP, Forecasting, Organizational..., Budgeting, Planning, Mergers, Vendor Management, ERP, Administration, Mentoring, People Management, Performance Improvement, Leadership Development, Process Engineering, Excel, Account Management, Training, Avaya, IVR, Software Project...
Education
Dawson College 1984 — 1986
accounting, Business Management
LaSalle College 1982 — 1984
AEC, International Tourism & Hotel Management
Concordia University
Continuning education, HR management
Navient May 2015 - Present
EDCi May 2013 - May 2014
Interactive Intelligence January 2010 - April 2013
Butler University July 2009 - October 2009
Butler University December 2007 - July 2009
Butler University February 2007 - December 2007
Need-A-Nerd Computer Service January 2005 - August 2007
Skills
IVR, VoIP, Virtualization, Windows Server, Troubleshooting, VMware, Technical Support
Education
Butler University
Bachelor, Science Computer Science
Interactive Intelligence March 2015 - Present
Interactive Intelligence May 2012 - February 2015
Interactive Intelligence June 2010 - May 2012
Interactive Intelligence September 2008 - June 2010
Interactive Intelligence 2001 - 2003
Gabriel Communications January 2000 - January 2001
Danville Community School Corporation January 1998 - January 2000
Indianapolis Marion County Public Library January 1993 - January 2000
Skills
Recruiting in the call..., Specialized recruiting..., Very driven and..., Hiring, Employee Relations, Telephony, Organization, Recruiting, Call Center, Management, Call Centers, Human Resources, Onboarding, Unified Communications, Networking, Interviews, Customer Service, Cloud Computing, Cross-functional Team..., Time Management, Integration, Benefits Administration
Education
Butler University 1994 — 1998
BS, Elementary Education
Interactive Intelligence October 2013 - Present
Populus Group April 2012 - October 2013
Resources Global Professionals August 2010 - May 2012
Indecon, LLC November 2009 - October 2010
Village Pantry, LLC August 2007 - July 2009
WELLPOINT INC March 2006 - August 2007
Midwest Instutitue of Medical Education March 2005 - March 2006
Sequoia Consulting Group July 2004 - March 2005
MAXIMUS May 2002 - June 2004
Renaissance July 2001 - March 2002
Skills
Budgeting, Vendor Relations, Financial Reporting, Inventory Management, Financial Planning, Budgets, Business Analysis, Strategy, Business Development, Leadership, Business Intelligence, Strategic Financial..., Operations Management, Business Process, Strategic Planning, Training, Management, Project Management, Process Improvement, Consulting
Education
Butler University - College of Business Administration 2001 — 2006
MBA, Finance, General
Purdue University - Krannert School of Management 1989 — 1993
B.S, Management/Finance
Collaborative Solutions, LLC May 2015 - Present
Interactive Intelligence February 2014 - May 2015
Interactive Intelligence May 2012 - February 2014
School of Science at IUPUI August 2011 - May 2012
Wishard Health Services June 2011 - May 2012
School of Science at IUPUI August 2010 - May 2012
Ivy Tech Community College August 2010 - August 2011
DePauw University April 2009 - May 2010
Skills
SPSS, Research, Statistics, Organizational..., Workday, Workday Calculated..., Data Analysis, Research Design, Job Analysis, Microsoft Excel, Software Troubleshooting, Psychology, Public Speaking, Multivariate Analysis, Survey Design, Performance Management, PowerPoint, HRIS, Management, Leadership, Change Management, Team Building
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Master's Degree
DePauw University 2006 — 2010
B.A.
Interactive Intelligence July 2013 - Present
Citi August 2012 - July 2013
Dialogic August 2007 - April 2012
Dialogic May 2007 - August 2007
State University January 2005 - July 2005
Skills
C++, C, Java, JavaScript, jQuery, PHP, Python, AJAX, Visual Studio, C#, Shell Scripting, Linux, JSON, CSS, XML, Dreamweaver, ClearCase, ClearQuest, JSP, HTML, Abacus, SIPP, Perl, Embedded C, Microsoft SQL Server, SQL, Problem Solving, Problem Analysis, Software Design, Bugzilla, Teamwork, Customer Oriented, Customer Analysis, SMTP, SNMP, SIP, Security, RTP, RTCP, HTTP, Communication Skills, Web Development, Oracle, JDBC, Autosys, Spring, Struts, Oracle PL/SQL..., J2EE Web Services, J2EE Application...
Education
State University of New York at Buffalo 2008 — 2011
Master of Science (M.S.), Computer Science
State University of New York at Buffalo 2004 — 2007
Bachelor of Science (B.S.), Computer Engineering
Clark College 2001 — 2003
Transfer, Computer Engineering
National Government Services July 2015 - Present
National Government Services March 2015 - Present
Interactive Intelligence January 2015 - February 2015
Key Benefit Administrators, Inc. July 2014 - January 2015
ACES – excellence in energy May 2014 - July 2014
ACTIVE Network May 2013 - May 2014
Robert Half Technology 2012 - 2013
Advanced Microelectronics July 2012 - September 2012
Nationwide Childrens Hospital January 2012 - July 2012
US Army October 2005 - February 2011
Skills
Visual C#, UML Tools, System Administration, Eclipse, MySQL, Use Case Analysis, Microsoft SQL Server, Software Installation, Technical Support, Java, Operating Systems, Windows 7, Windows XP, Windows Server, Troubleshooting, Help Desk Support, VMware, Computer Hardware, Software Documentation, DNS, VPN, Hardware, Office 2010, Crystal Reports, Microsoft Office, Databases, Networking, Management
Education
DeVry University 2011 — 2016
Interactive Intelligence January 2012 - Present
Unity Telecom May 2007 - January 2012
Cygnal Technologies May 2003 - April 2008
Avaya 1999 - 2004
Purolator Inc. 1996 - 2000
Skills
Call Center, VoIP, Telephony, IVR, CTI, Software Solutions, Contact Centre, Hosted Solutions, Process Automation, Workforce Management, Quality Management, Unified Communications, Solution Selling, Predictive Dialers, Outbound, CRM software, ACD, Leadership, Avaya, CRM, Call Centers, Cloud Computing, Enterprise Software, Inbound Marketing, New Business Development, SIP, SaaS, Telecommunications, Contact Centers, Avaya Technologies
Education
Bishop's University 1988 — 1992
Bachelor Of Business Administration (BBA), Economics and Human Resources
Scientific Drilling December 2014 - Present
Interactive Intelligence July 2013 - November 2014
Transaction Network Services October 2011 - July 2013
Transaction Network Services October 2005 - October 2011
VeriSign Communication Services Group June 1999 - October 2005
Saint Martin's University May 2001 - June 2003
Northrop Grumman Corporation September 1997 - June 1999
Boeing North American July 1991 - August 1997
Skills
Databases, Unix, C++, Java, Programming, Integration, Telecommunications, Linux, C, SOAP, System Architecture, MySQL, Perl, Object Oriented Design, Software Development, CVS, Distributed Systems, Tomcat, SDLC, SOA, Subversion, Agile Methodologies, Oracle, Testing, Solaris
Education
University of Southern California 1995 — 1998
Master of Science, Computer Engineering
California State Polytechnic University-Pomona 1986 — 1991
Bachelor of Science, Aerospace Engineering
Interactive Intelligence February 2013 - Present
Interactive Intelligence September 2010 - February 2013
CosmoProf Beauty Systems and Equipment December 2009 - September 2010
Diversified Systems May 2005 - June 2009
Aearo Technologies December 2004 - May 2005
Accent Technologies 2003 - 2004
Skills
CRM, Visio, Software Documentation, SharePoint, Customer Service, Management, Account Management, Team Building, Customer Satisfaction, Sales Management, Lead Generation, Business Intelligence, Sales, Salesforce.com, Analysis, CompTIA A+ Certification, SPSS
Education
Colorado Technical University 2008 — 2009
MBA, Marketing, 3.78 GPA
Indiana University-Purdue University at Indianapolis 2000 — 2006
Bachelor of Science in Business, Marketing & Logistics
Roncalli 1996 — 2000
Interactive Intelligence May 2005 - Present
Interactive Intelligence May 2005 - Present
Skills
SaaS, Salesforce.com, Event Planning, Budgets, Call Centers, Lead Generation, Solution Selling, CRM, Team Building, Unified Communications, Customer Service, IVR, Account Management, Channel, Demand Generation, Management, Contact Centers, Cloud Computing, Email Marketing, Event Management, Marketing, Marketing Strategy, ACD, VoIP, Telecommunications, Vendor Management, B2B Marketing, Customer Experience, Social Media, Project Management, Professional Services, Sales, Strategic Partnerships, Leadership, Enterprise Software, SIP, Managed Services, Sales Process, Direct Sales
Education
Bowling Green State University 1992 — 1997
BA, Communications
Verint Systems July 2012 - Present
Microsoft Corporation December 2010 - July 2012
Interactive Intelligence October 2008 - January 2010
Aspect Software June 2005 - July 2008
Imidio August 2002 - January 2005
Spectel August 2000 - July 2002
Brooktrout Technology August 1994 - August 2000
Brite Voice Systems 1990 - 1995
Skills
SaaS, Solution Selling, Management, Unified Communications, Start-ups, Direct Sales, Enterprise Software, Sales Operations, CRM, VoIP, Telecommunications, Professional Services, Sales Management, New Business Development, Product Marketing, Account Management, IVR, Selling, Call Centers, Channel Partners, Call Center, Cloud Computing, Contact Centers, Key Account Management, Software Industry, Salesforce.com, Workforce Management, Customer Experience, Partner Management, Contract Negotiation, Team Leadership, Unified Messaging, Interactive Voice..., Healthcare, Vertical Marketing, Performance Management, Contract Negotiations, Consultative Selling, Software Sales, Channel Management, Channel, Leadership, Strategic Partnerships, Strategy, Business Development, Marketing Strategy, Sales, Go-to-market Strategy, Lead Generation, Managed Services
Education
Boston University
MBA, Business
Indiana University
M.S., Systems Technology
Montclair State University
B.A., English, Mathmatics
Interactive Intelligence January 2011 - Present
Ericsson June 2007 - May 2010
Carrier Access March 2006 - December 2006
Circadence Corp October 2003 - February 2006
Voyant Technologies Inc April 2001 - September 2002
Xi Graphics 1997 - 2000
Skills
Perl, Embedded Systems, TCP/IP, Software Documentation, Linux, Programming, Unix, Distributed Systems, Solaris, Embedded Software, ClearCase, SNMP, Embedded Linux, Testing, Algorithms, Software Engineering, C++
Education
Colorado State University 2010 — 2012
Graduate On-Line classes, Computer Engineering
University of Colorado Denver 1996 — 2001
Bachelor's Degree, Computer Science, Math Minor
Jive Communications, Inc January 2015 - Present
West IP Communications October 2014 - January 2015
8x8, Inc. May 2012 - September 2014
Verizon Business March 2011 - August 2012
Interactive Intelligence July 2008 - October 2010
Mitel Networks February 2000 - July 2008
TCI February 1997 - February 2000
Holy Name Hospital 1989 - 1997
Cortel Buisness Systems June 1988 - October 1989
Mitel July 1986 - June 1988
Skills
Network Architecture, Telephony, Unified Communications, Sales Engineering, VoIP
Education
Bergen Community College 1980 — 1982
Paramus High School 1975 — 1979
Interactive Intelligence April 2013 - Present
OrgSpan, Inc. April 2013 - May 2014
American Express January 2012 - April 2013
Expedia Inc. September 2007 - January 2011
F5 Networks September 2006 - September 2007
Amazon.com 2005 - 2006
Microsoft Corporation October 2004 - October 2005
Skills
Direct Sales, Salesforce.com, New Business Development, Lead Generation, Sales, SaaS, Sales Presentations, Sales Process, Enterprise Software, Contract Negotiation, Presentations, Customer Acquisition, Sales Management, Presentation Development, B2B, Sales Pipeline..., Enterprise Social, Unified Communications, Contact Center..., Technology Integration, Solution Selling
Education
Bob Jones University 1997 — 2001
BA, Interpretive Speech
ShoreTel July 2015 - Present
Interactive Intelligence September 2014 - June 2015
Interactive Intelligence October 2013 - June 2015
Interactive intelligence January 2012 - October 2013
Interactive Intelligence January 2008 - December 2011
Interactive Intelligence October 2006 - January 2008
Skills
SIP, Unified Communications, IVR, VoIP, SaaS, Cloud Computing, Pre-sales, ACD, Enterprise Software, Telephony, Telecommunications, Call Centers, Professional Services, CTI, Contact Centers, Product Management, Product Marketing, Solution Selling, Managed Services, Management, Integration
Education
Indiana University-Purdue University at Indianapolis 2002 — 2005
Master of Science (MS), Computer Science
Devi Ahilya Vishwavidyalaya 1997 — 2002
MCA, Computer Science
Carmel School Bhopal
Carmel School Bhopal
Carmel School Bhopal
Carmel School Bhopal
Carmel School Bhopal
Solstice Mobile September 2013 - Present
Indy Elite Lacrosse, LLC June 2010 - Present
CSG International September 2012 - September 2013
DIGIOP April 2012 - August 2012
Zionsville Community Schools February 2010 - May 2012
iGuide Robotics, Inc February 2010 - March 2012
Cal Poly San Luis Obispo June 2009 - September 2009
Interactive Intelligence July 2008 - September 2008
Scott A. Jones Household June 2007 - September 2007
WebMD June 2006 - September 2006
Skills
Linux, Robot Operating System, C++, Objective-C, iOS development, C, Java, MySQL, PHP, Visual C#, Active Directory, Exchange Server, Wireless Networking, Routers, Sockets, Windows, Software Development, .NET, ASP.NET, Microsoft Exchange, Operating Systems, Software Design, C#
Education
California Polytechnic State University-San Luis Obispo 2005 — 2009
BS, Computer Engineering
Pike High School 2001 — 2005
High School Diploma
Allstate December 2013 - Present
Allstate 2012 - 2013
Allstate 2009 - 2012
Purdue University January 2008 - December 2009
Interactive Intelligence May 2008 - August 2008
Triplefin June 2007 - August 2007
Academic Benchmarks June 2006 - August 2006
Lakota Local School District October 2004 - April 2006
Skills
IPv6, Protocol Analysis, Wireshark, MPLS, BGP, OSPF, EIGRP, Firewalls, Troubleshooting, Active Directory, Network Security, Cisco IOS, Network Administration, Network Design, System Administration, Solaris, Unix, DNS, DHCP, VMware, Windows Server, VoIP, Networking, Switches, Checkpoint, Cisco Nexus, Juniper, Routers, TCP/IP, Information Security, Infrastructure, Network Engineering, F5 BigIP, CCNA
Education
DePaul University 2011 — 2015
Master's degree, Computer and Information Network Security
Purdue University 2006 — 2009
B.S., Computer & Information Technology
Lakota West High School 2004 — 2006
High School, High School
Geofeedia December 2014 - Present
Salesforce Marketing Cloud November 2013 - December 2014
ExactTarget September 2012 - October 2013
ExactTarget March 2011 - August 2012
Interactive Intelligence October 2010 - March 2011
Cantaloupe.TV March 2008 - October 2010
ANGEL Learning September 2007 - March 2008
IU Dept of Medicine January 2007 - August 2007
Baker Hill June 2003 - December 2006
Ascension Health January 2002 - August 2002
Skills
Product Management, Product Marketing, Project Management, Software Development, Cross-functional Team..., Process Improvement, Management, Partner Management, SaaS, Salesforce.com, Cloud Computing, Business Analysis, Business Intelligence, Pricing Strategy, Leadership, Entrepreneurship, CRM, Product Development, Marketing Management, Professional Services, Sales, Enterprise Software, Integration, Strategic Partnerships
Education
Indiana University - Kelley School of Business 2007 — 2010
MBA, Management
DePauw University 1999 — 2003
B.A., Computer Science
Interactive Intelligence May 2015 - Present
CNO Financial Group May 2014 - May 2015
CNO Financial Group August 2013 - April 2014
Interactive Intelligence February 2012 - August 2013
Skills
Windows Server, Network Engineering, System Administration, Microsoft Exchange, SQL, JavaScript, Service-Now, Cloud Computing, Integration, ITIL, Monitoring, Linux, Tomcat, Websphere, WebSphere MQ, DevOps, Enterprise Architecture, IIS
Education
DePaul University 2012 — 2015
M.S., Network Engineering
Purdue University 2007 — 2011
B.S., Computer and Information Technology
Sur La Table October 2014 - Present
Sur La Table September 2013 - October 2014
Sur La Table September 2010 - September 2013
AAR Corp May 2010 - September 2010
Culver Franchising System, Inc. August 2008 - June 2010
Interactive Intelligence May 2008 - August 2008
Culvers of Plainfield April 2006 - August 2008
Culver's of Plainfield June 2003 - April 2006
Skills
New Hire Orientation, ADP, Background Checks, Reference Checking, Workers Compensation, Taleo, ADP Payroll, Phone Skills, Interviewing, Time Management, Customer Service, Employee Training, FMLA, Onboarding, Interviews, Human Resources, Hiring, New Hire Orientations, Performance Management, Applicant Tracking..., Recruiting, Payroll, Screening, Employee Relations
Education
Indiana University - Kelley School of Business 2008 — 2010
Bachelor of Science (BS), Business; Human Resource Management and Management
Butler University 2006 — 2008
Interactive Intelligence 2012 - Present
Overhauser & Lindman, LLC 2009 - 2012
Barnes & Thornburg LLP 2005 - 2008
Frost Brown Todd LLC 1996 - 2005
Skills
Patent Prosecution, Trademark Prosecution, Patent Portfolio..., Intellectual Property..., Business Methods, Licensing Agreements, Patent Analysis, Patent Strategy, Patent Development, Technology Transactions, Patents, Intellectual Property, Technology Transfer, Legal Research, Licensing, Legal Writing, Contract Review, Contract Writing, Patentability, Corporate Law, Legal Compliance, Patent Drafting, Software Licensing, Non-disclosure..., Legal Advice, Trade Secrets, Internet Law, Copyrights, Copyright Law, Trademarks, Cyberlaw, Legal Assistance, Unfair Competition, Patent Applications, Registered Patent..., Invention, Contract Management
Education
University of Dayton School of Law 1992 — 1995
Juris Doctorate, Intellectual Property Law
Bellarmine University 1987 — 1992
Bachelor of Arts, Accounting, with Minor Exceeded in Computer Science (43 credit hours in science and math), 3.4 GPA in CS coursework
Christian Academy of Louisville 1980 — 1987
College prep curriculum, including computers, physics, chemistry, and calculus
Interactive Intelligence October 2013 - Present
AmerisourceBergen Canada April 2011 - January 2013
Grenville Management and Printing March 2009 - April 2011
Boomerang Tracking February 2006 - December 2008
CSC February 2005 - September 2005
CBRE October 2003 - February 2005
Micro Warehouse Canada March 2003 - September 2003
TD Bank March 1996 - January 2003
Sodema 1995 - 1996
Sodema 1995 - 1996
Skills
Strategic Planning, Project Management, Customer Service, Change Management, Management, Operations Management, Process Improvement, Microsoft Office, Business Development, Business Analysis, Business Strategy, Coaching, Program Management, Sales, Team Building, Team Management, Team Leadership, Cross-functional Team..., Client Liaison, Helping Clients Succeed, Customer Management, Sales Management, Leadership, Strategy, Call Centers, Vendor Management, Customer Experience, Customer Satisfaction, Networking, Performance Management, Account Management, Outsourcing, Business Process..., CRM, Training, Customer Retention, Recruiting, Sales Process, Human Resources, Teamwork
Education
Concordia University 1994 — 1996
MA, History
Carleton University 1985 — 1986
BA, History and Political Science
HS Billings High School 1976 — 1981
High School Leaving Certificate
Interactive Intelligence April 2013 - Present
Walgreens April 2009 - April 2013
Gannett August 2007 - January 2009
Gannett - The Indianapolis Star October 2002 - August 2007
Sun-Times News Group 1999 - 2002
Skills
Leadership, Advertising
Education
Butler University - College of Business Administration 2007 — 2010
MBA, Business Administration
Indiana University Bloomington 1994 — 1999
B.S., General Studies
Interactive Intelligence September 2014 - Present
Project Management Institute September 2013 - April 2014
twv25@drexel.edu September 2012 - April 2013
Skills
Active Directory, Powershell, VMware, Matlab, Linux, System Administration, OS X, Nagios, Logstash, Puppet, AutoCAD, PTC Pro/Engineer, NXTG LEGOMINDSTORM, Debian, Maple 15, NXC, Microsoft Office, Open Office, Windows 7, Mac OS X, JavaScript
Education
Drexel University 2011 — 2016
Bachelor of Science, Computer Engineering, Junior
Interactive Intelligence March 2013 - Present
EMC April 2011 - October 2012
The MathWorks November 2007 - June 2010
Analog Devices Inc October 1999 - November 2007
Skills
Python, C++, Linux, Embedded Systems, Matlab, Testing, Debugging, Software Engineering, Java, Shell Scripting, Unix, Test Planning, Test Automation, Programming, C, Subversion, Automation, Development Tools, Bash, JavaScript, Cloud Computing, Perforce, C#, Scripting, Operating Systems, Amazon Web Services..., Embedded Software, CVS, Jenkins, ElasticSearch
Education
Boston University, Metropolitan College 1996 — 2000
Graduate Certificate, Software Engineering
Boston University 1995 — 1999
Bachelor of Science, Mechanical Engineering
Catapult Systems December 2013 - Present
Robert Half Technology February 2013 - November 2013
SePRO Corporation March 2005 - December 2012
National Programming Service LLC June 2003 - March 2005
Interactive Intelligence November 1999 - June 2003
Bank of America August 1998 - November 1999
Canon Information Technology Services, Inc June 1996 - August 1998
United States Air Force June 1992 - November 1994
US Navy June 1987 - July 1991
Skills
Windows 7, Active Directory, Windows Server, DNS, SharePoint, Disaster Recovery, Cloud Computing, Hyper-V, Virtualization, Office 365, Firewalls, VoIP, IIS, VMware, Project Planning, Laptops, SaaS, XP, Backup Exec, Dell PowerEdge Servers, iPhone, Blackberry Enterprise..., iPad, IT Asset Management, DHCP, WINS, VLAN, Mobile Devices, Mac OS X, Sonicwall, Blackberry, NAS, Terminal Services, Fusion, Mac, Purchasing, Exchange 2010/2007/2003, Windows Azure, Microsoft Exchange, Servers, System Administration, System Deployment, Networking, Technical Support, Microsoft Certified..., WAN, Software Installation, Microsoft SQL Server, Software Documentation, Windows XP
Education
Ivy Tech Community College
AAS, Information Systems, 3.5
Community College Of the Air Force
AAS, AeroSpace Propulsion
Lantech Training
Indianapolis Colts June 2015 - Present
Interactive Intelligence September 2014 - December 2014
PwC January 2014 - March 2014
Indianapolis Colts May 2013 - December 2013
Skills
Microsoft Excel, Microsoft Office, Event Planning, Accounting, Facebook, Microsoft Word
Education
Butler University 2014 — 2015
Master's Degree, Accounting
Butler University 2011 — 2014
Bachelor's Degree, Accounting
North High School
Geofeedia February 2015 - Present
Interactive Intelligence November 2014 - February 2015
Vera Bradley July 2012 - September 2014
Vera Bradley January 2012 - July 2012
ExactTarget June 2011 - December 2011
Slingshot SEO August 2010 - December 2010
Vera Bradley May 2010 - August 2010
Butler University July 2009 - July 2009
Skills
Blogging, Marketing Strategy, Leadership, Recruiting, Project Management, Data Analysis, Retail, Fashion, Social Media, Facebook, Social Media Marketing, Event Planning, Social Networking, Marketing, Marketing Communications, Public Relations, Interactive Marketing, Microsoft Office, Email Marketing, PowerPoint, Advertising, Market Research, Microsoft Excel, Sales, Microsoft Word, Online Marketing, Creative Direction, Content Strategy, Photography, Spanish
Education
Butler University 2007 — 2011
Bachelor of Science (B.S.), Marketing
Saint Louis University Madrid 2010 — 2010
East Central High School
Interactive Intelligence May 2012 - Present
Skills
Java, C#, C++, SQL, PHP, JavaScript, CSS, XML, Visual Studio, Eclipse, NetBeans, Microsoft Office, Visio, Wireshark, LaTeX, R, Titanium, MySQL, Oracle, SQLite, HTML, Linux, Windows, Databases, Operating Systems, Algorithms, Web Development, Titanium Mobile, Jenkins, Microsoft SQL Server, Perforce
Education
Cedarville University 2008 — 2012
B.S., Computer Science
Convergent Resources, Inc. June 2012 - Present
Augusta Computer Group January 2002 - Present
Film Production March 1986 - Present
BlueBird 2001 - 2002
Interactive Intelligence July 2000 - April 2001
Merchant Trust / Automated Transaction Services / Innuity April 1999 - June 2000
Self employed April 1999 - June 2000
Automated Transaction Services April 1999 - June 2000
Shepherds Recovery April 1989 - June 2000
Commercial Driver January 1972 - January 1999
Skills
Windows Movie Maker, Television Production, Social Networking, IT Management, IT Outsourcing, IT Operations, Acting, Entertainment, Microsoft Servers, Windows Server 2008, Windows 7, System Administration, Guitar, Video Production, Windows Server, Networking, Servers, Software Installation, Social Media, Troubleshooting, Management, Training
Education
California State University-Long Beach
Business Strategy Advisors LLC August 2002 - Present
Interactive Intelligence May 2005 - Present
Merge Healthcare April 2003 - Present
SilkRoad January 2014 - Present
Ultra Consultants 2012 - Present
Advanced Life Sciences 2005 - Present
Heartsfield 2006 - Present
Illinois Fatherhood Initiative 1998 - Present
Ruth Lake 1994 - Present
Illinois IT Association (ITA) 1982 - Present
Skills
Fundraising, Business Strategy, Music Industry, Mergers, Strategic Planning, Start-ups, Business Development, Venture Capital, Athlete Representation, New Business Development, Team Building, Strategic Partnerships, Entrepreneurship, Advertising, Management Consulting, Strategy, Leadership, Management, Business Intelligence, Cross-functional Team..., Executive Management, Enterprise Software, Mergers & Acquisitions, Budgets, Competitive Analysis, Consulting, Product Development, Strategic Financial..., Product Management, Program Management, Contract Negotiation, Business Planning, SaaS, Business Process..., Process Improvement, Change Management, Marketing Strategy, Business Analysis, Corporate Finance, Professional Services, Acquisition Integration, Financial Analysis, IT Strategy, Governance, Product Marketing, Cloud Computing, Analytics, ERP, Finance, CRM
Education
University of Michigan - Stephen M. Ross School of Business 1971 — 1973
MBA, Accounting, Consulting
DePauw University 1967 — 1971
Bachelor of Arts (BA), Mathematics
Interactive Intelligence March 2012 - Present
Interactive Intelligence April 2007 - March 2012
Alliance Systems March 2006 - April 2007
Nexus IS March 2004 - March 2006
Skills
IVR, Cloud Computing, Call Center, VoIP, Unified Communications, Customer Experience, Managed Services, Channel, Telecommunications, Solution Selling, Call Centers, SaaS, Contact Centers, Sales, Strategic Account..., Professional Services, Cisco Technologies, Telephony, Channel Partners, Direct Sales, Enterprise Software, Customer Satisfaction
Education
California State University-Fullerton 1972 — 1974
Public Administration
Interactive Intelligence April 2012 - July 2015
SOS (Special Order Systems) November 2011 - March 2012
ESM April 2010 - August 2011
AccuQuote November 2008 - April 2010
ComGroup, Inc. October 2008 - November 2008
Nautilus, Inc. December 2003 - May 2008
CRB Telecom April 2003 - August 2003
ICT Group March 2002 - March 2003
Iconixx September 2001 - February 2002
CENTRIQ, Inc. March 2000 - August 2001
Skills
Troubleshooting, Solution Design, Managing High..., Telecommunications, Solution Architecture, Telephony, Business Process, Unified Communications, Contact Centers, System Administration, Access, Budgets, Data Center, Managed Services, SIP, WAN, Call Center, Security, VoIP, CTI, Product Management, Training, Enterprise Software, SaaS, IVR, Cloud Computing, High Performance Teams, IP, Call Centers, Cisco Technologies, CRM, Project Management, Disaster Recovery, Management, Leadership, Agile Methodologies, Integration, Hardware, Servers, SharePoint, Team Leadership, Wireless, Video Conferencing, Contract Negotiation, SIP Trunking, Routing, Network Design, Solution Selling, TCP/IP, Vendor Management
Education
Kansas State University 1981 — 1984
Pursued Degree, Electrical Engineering
Bethany College 1979 — 1981
none, Pre-Engineering
Grant Thornton LLP July 2015 - Present
Stanard & Associates, Inc. October 2014 - January 2015
Interactive Intelligence June 2014 - August 2014
DePaul University College of Law May 2013 - May 2014
Hollister Co. December 2010 - September 2012
Skills
HTML, Customer Service, CSS, Python, Java, JavaScript, PHP, C programming, Ruby on Rails, Assembly Language, TestComplete, WordPress, Drupal, Joomla, Virtual Machines, SPSS, Microsoft Office, Access, Leadership, Marketing, Customer Satisfaction, OS X, C#, Visual Studio, PowerPoint, Microsoft Excel, Microsoft Word, Social Media, Public Speaking
Education
DePaul University 2011 — 2015
Bachelor of Science (B.S.), Information Technology, 3.6/4.0
DePaul University 2011 — 2015
Interactive Intelligence April 2014 - Present
Interactive Intelligence January 2012 - April 2014
Interactive Intelligence January 2011 - January 2012
Butler University August 2010 - December 2010
Best Buy September 2007 - December 2010
Skills
Software Design, IVR, Microsoft SQL Server, CIC, SharePoint, JavaScript, Visio, ACD, SOAP, .NET, Software Development..., Telephony, Databases, Microsoft Office, Windows Server, Project Management, Windows 7, Requirements Analysis, Requirements Gathering, HTML, Salesforce.com, Call Centers, Defect Tracking, Rapid Prototyping, Agile & Waterfall..., Dialers, Software Consulting, CRM, CIC Attendant, CIC Handlers, SQL
Education
Butler University 2005 — 2010
Bachelor's degree, Computer Software Engineering
Wolfram September 2014 - Present
University of Illinois at Urbana-Champaign August 2010 - May 2014
Interactive Intelligence May 2013 - March 2014
Sawaab Publishing INC. June 2009 - February 2014
Skills
Android Development, Java, Object Oriented Design, Project Management, Team Leadership, C++, Microsoft Office, SQL, System Integration..., HTML, CSS, Data Structures, Time Management, Databases, Visual Basic, Strategic Partnerships, Operating Systems, Linux, Microsoft SQL Server, Programming, Social Networking, XML, PHP, Agile Methodologies, Scrum, Visio, Testing, Android
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science, Computer Science
Benedictine University 2009 — 2010
_, Medicine
Interactive Intelligence September 2014 - Present
Loft9 February 2014 - April 2014
Gold Systems April 2010 - December 2013
Dish Network June 2007 - March 2010
Boeing 2006 - 2007
Skills
IVR Design, Call Flow Design, Usability Testing, Requirements Analysis, User Experience Design, Voice User Interface..., User Interface Design, IVR, Human Factors, Usability Engineering, Agile Methodologies, Usability, User-centered Design, Human Computer..., User Experience, Task Analysis, Card Sorting, User Interface, Persona, User Research, Contextual Inquiry, Wire Framing, Paper Prototyping, Axure, Heuristic Evaluation, Leadership, Project Management, Business Analysis, Strategy
Education
California State University-Long Beach 2005 — 2007
MS, Psychology - Human Factors
California State University-Chico 2000 — 2004
Bachelor of Arts (B.A.), Psychology
Interactive Intelligence July 2015 - Present
Cummins Inc. September 2014 - July 2015
Cummins, Inc May 2013 - August 2014
Cummins Inc. January 2011 - April 2013
Christel House Academy March 2010 - January 2011
Thrivent Financial May 2007 - February 2010
Skills
Financial Systems, Financial Systems..., Financial Systems Design, Hyperion Enterprise, Financial Analysis, Business Intelligence, Financial Reporting, Accounting, OBIEE, Six Sigma, Access, Business Objects, Process Improvement, Problem Solving, Systems Analysis, System Administration, Information Systems..., Oracle Business..., SAP Business Objects, Hyperion Financial..., Website Administration, Software Implementation, User Acceptance Testing, End User Training, End User Support, eLearning Development, CMA
Education
Indiana University - Kelley School of Business
MSA, Accounting with emphasis in Information Systems
Colorado State University
MBA
Johnson University
BA
Interactive Intelligence May 1998 - Present
Skills
Public Relations, Writing, Editing, Media Relations
Education
Butler University
B.A., Psychology
General Motors June 2015 - Present
Faculty Technology Center (BYU-Idaho) February 2012 - April 2015
The Church of Jesus Christ of Latter-day Saints August 2014 - December 2014
Interactive Intelligence May 2014 - July 2014
Skills
Computer Hardware, OS X, Windows, Windows Server, Hyper-V, Networking, Customer Service, Troubleshooting, Java, Linux, Programming, Ubuntu, Databases, MySQL, SQL, WordPress, Virtualization, Splunk, Web Development, Web Design, HTML, CSS, PHP, Photography, Adobe Lightroom
Education
Brigham Young University - Idaho 2008 — 2015
Bachelor’s Degree, Computer Information Technology, 3.73 GPA
Interactive Intelligence February 2015 - Present
Interactive Intelligence July 2013 - January 2015
NetApp May 2010 - June 2013
North Carolina State University October 2009 - May 2011
Qualcomm June 2008 - June 2009
Central Electronics Engineering Research Institute June 2006 - August 2006
Skills
VHDL, Verilog, ASIC, Perl, Embedded Systems, SystemVerilog, Simulations, Functional Verification, C, Algorithms, Java, JavaScript, TestNG, JUnit, PHP, MySQL, Amazon Web Services...
Education
North Carolina State University 2009 — 2010
M.S, Electrical Electronics and Communications
Birla Institute of Technology and Science, Pilani 2004 — 2009
MS, Physics
Birla Institute of Technology and Science, Pilani 2004 — 2009
B.S; M.S, Electrical and Electronics Engineering; Physics
Interactive Intelligence January 2014 - Present
Skills
Computer Science, Java, Python, Software Development, Linux, C#, SQL, WPF, XAML, C++, XML, Project Management, CSS, Programming, HTML, Eclipse, Visual Studio, C, Databases, Software Engineering
Education
Colorado State University 2011 — 2013
Bachelor's degree, Computer Science
Interactive Intelligence June 2015 - Present
Interactive Intelligence January 2014 - Present
Interactive Intelligence July 2012 - January 2014
Hreishi Power Plant September 2008 - December 2008
Oger Telecom July 2008 - August 2008
Skills
C++, Visual Basic, Pspice, Matlab, Java, CCNA, Catia, AutoCAD, Microsoft Office, Multisim, MPLAB, HOMER, Microcontrollers, Assembly Language, Linux, TCP/IP, 3G, VoIP, UDP, SIP, IP Telephony, VPN, Telecommunications, Telephony, Programming, Integration, Network Administration, CATIA, NI Multisim, Cloud Computing, Troubleshooting
Education
Concordia University 2009 — 2012
Master of Engineering (M.Eng.), Electrical and Computer Engineering
AL Manar University 2007 — 2009
Bachelor of Science (B.S.), Computer and Electronics Engineering
COVER 6 GEAR 2013 - 2015
Interactive Intelligence May 2012 - February 2014
LiveVox August 2011 - May 2012
Verint August 2006 - July 2011
Wygant March 2006 - August 2006
Melita/eshare/divine/Melita/Concerto May 1998 - October 2005
Aspect Software 1998 - 2005
Chevy Chase Bank January 1994 - May 1998
Spherix 1991 - 1995
Hecht's 1989 - 1991
Skills
Telecommunications, Call Center, VoIP, IVR, Enterprise Software, Project Management, Integration, Cloud Computing, Program Management, Wireless, Call Centers, Unified Communications, Solution Selling, Telephony, Mobile Devices, Product Management, Contact Centers, Professional Services, CRM, Strategic Partnerships, SIP, Pre-sales, CTI, ACD, Avaya, Managed Services, Data Center, SaaS, Sales Engineering, IP, Vendor Management, Cisco Technologies, Solution Architecture, TCP/IP, Channel Partners, Go-to-market Strategy
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor's Degree, Project Management
Capitol College 1984 — 1987
Associate's degree, Electronic Engineering
Einstein High School 1977 — 1980
High School, General Studies
NIC Inc. November 2014 - Present
Interactive Intelligence October 2013 - October 2014
Crowe Horwath LLP June 2009 - September 2013
Crowe Chizek June 2008 - August 2008
Skills
ASP.NET, C#, SQL, Business Intelligence, SSRS, SSIS, Microsoft SQL Server, Software Development, HTML, Web Development, Visual Studio
Education
DePauw University 2005 — 2009
B.A., computer science
Interactive Intelligence July 2015 - Present
ShoreTel July 2013 - July 2015
ShoreTel April 2012 - June 2013
ShoreTel October 2011 - April 2012
InPath Devices May 2007 - October 2011
Skills
Unified Communications, Sales Management, Solution Selling, VoIP, Direct Sales, Telecommunications, Channel Partners, Telephony, Sales Operations, Channel, Go-to-market Strategy, Channel Sales, Selling, Salesforce.com, Strategic Partnerships, Sales Process, Managed Services, Sales
Education
University of Nebraska at Omaha 2014 — 2015
Master of Business Administration (MBA)
Creighton University 2002 — 2007
Interactive Intelligence July 2015 - Present
Interactive Intelligence May 2014 - Present
Ivy Tech Community College August 2013 - Present
School of Science at IUPUI August 2013 - Present
IUPUI August 2013 - March 2014
Cranbrook Educational Community May 2011 - August 2013
Central Michigan University January 2013 - May 2013
Central Michigan University November 2011 - May 2013
Skills
Research, Public Speaking, Teaching, Training, Higher Education, Social Media, Community Outreach, Grant Writing, Nonprofits, Program Development, Microsoft Office, Instructional Design, SPSS, Survey Design
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
Master of Science (M.S.), Industrial and Organizational Psychology
Central Michigan University 2009 — 2013
Bachelor of Science, Psychology
Interactive Intelligence May 2015 - Present
Interactive Intelligence January 2014 - May 2015
Interactive Intelligence January 2012 - December 2013
Interactive Intelligence November 2010 - December 2011
Skills
Python, Windows Server, SQL, SIP, VoIP, Predictive Dialers
Education
California State Polytechnic University-Pomona 2012 — 2015
Master of Science (MS), Electrical Engineering
University of California, Irvine 2006 — 2010
B.S., Electrical Engineering
iLAB January 2015 - Present
iLAB October 2013 - January 2015
Centurion Service Group August 2013 - September 2013
Interactive Intelligence May 2013 - August 2013
BYU-Idaho March 2009 - April 2013
China Horizons August 2012 - December 2012
Burger King Corporation August 2011 - December 2011
Skills
Testing, Security, SQL, Time Management, Microsoft Excel, Project Management, Software Documentation, Business Analysis, SDLC, Quality Assurance, Requirements Analysis, Software Quality..., Integration
Education
Brigham Young University - Idaho 2009 — 2013
Computer Information Technology, Computer Information Technology, 3.4
River Rock Homeowners Association June 2012 - Present
Interactive Intelligence November 2011 - Present
Avaya December 2010 - November 2011
Interactive Intelligence May 2006 - December 2010
Sphere Communications November 2004 - April 2006
Artisoft (Vertical) July 2000 - November 2004
Intertel 1996 - 1998
Skills
Call Center, Telephony, Direct Sales, Unified Communications, VoIP, SIP, Telecommunications, IVR, Consultative Selling, Sales Management, Account Management, Customer Relations, Team Building, PBX, Avaya, Solution Selling, Strategic Planning, Channel, ACD, Negotiation, Customer Experience, Cloud Computing, Contact Centers, Enterprise Software, Channel Partners, Professional Services, Selling, Call Centers, Sales, Networking, Customer Service, Sales Operations, Partner Management, SaaS, Salesforce.com, Pre-sales, Consulting, CRM, CTI, Sales Process, Managed Services, Demand Generation
Education
Chapman University 1992 — 1994
BSBA
Charlevoix High School
Interactive Intelligence November 2014 - Present
Interactive Intelligence January 2011 - Present
Corelink Administrative Solutions September 2008 - December 2010
CoreLink September 2008 - December 2009
itSMF USA Dakota Local Interest Group January 2008 - December 2009
itSMF Healthcare SIG 2008 - 2009
MeritCare Health System November 2007 - June 2008
MeritCare Health System May 2004 - October 2007
MeritCare Health System March 2000 - May 2004
MeritCare Health System June 1992 - March 2000
Skills
Telecommunications, PMP, ITIL, Training & Development, Help Desk Management, Process Improvement, IT Management, IT Service Management, Professional Services, Consulting, Employee Training, Help Desk Support, Strategy, Program Management, Leadership, Telephony, Requirements Analysis, Project Management, Management
Education
Central Michigan University 1997 — 1999
M.S., Healthcare Administration
Central Michigan University 1987 — 1992
B.S., Business Administration
yikes August 2014 - Present
Interactive Intelligence 2010 - August 2014
Interactive Intelligence 2008 - 2010
Interactive Intelligence 2004 - 2008
Interactive Intelligence January 2002 - December 2003
Interactive Intelligence 1999 - December 2001
Interactive Intelligence May 1997 - 1999
Profound Consulting May 1994 - April 1997
Automated Technology Associates 1992 - 1994
Automated Technology Associates 1988 - 1992
Skills
Contact Center Design, Predictive Dialers, Speech Analytics, Database Design, CRM software, Algorithm Design, Public Speaking, Web Development, Product Management, Product Life Cycle..., Presentation Development, Technical Design, VoIP, Product Lifecycle..., CRM, SIP, Mobile Applications, Unified Communications, Microsoft SQL Server, Professional Services, Call Centers, Telephony, Cloud Computing, SaaS, IVR, Managed Services, Agile Methodologies, Software Development, Contact Centers, CTI, Mobile Devices, ACD, SDLC, Unified Messaging, Speech Recognition, Strategy, Go-to-market Strategy, Software Engineering, Business Analysis, Call Logging, IP PBX, Pre-sales, Telecommunications, Channel Partners, Solution Selling, Networking, Cross-functional Team..., Team Leadership, Acquistions, Agile Application...
Education
Butler University 1983 — 1987
BA
University of California, Berkeley, Haas School of Business 2014 — 2014
New Haven High School 1979 — 1983
inContact December 2014 - Present
Interactive Intelligence April 2009 - December 2014
Vonage April 2008 - February 2009
Fifth Third Bank November 2005 - April 2008
American Express 1999 - 2005
Prudential Financial 1997 - 1999
AT&T 1996 - 1997
Wachovia 1993 - 1996
Skills
Workforce Management, Call Center, Contact Centers, IEX, Call Centers, IVR, Customer Experience, CRM, Operations Management, Unified Communications, Workforce Planning, Vendor Management, Management, Business Analysis, Telephony, Leadership, SaaS, Team Building, Salesforce.com, BPO
Education
Bridgewater College 1989 — 1993
Bachelor of Science, Business Administration
Postlethwaite & Netterville August 2015 - Present
PGA TOUR September 2014 - Present
Crescent City Soccer May 2014 - Present
United States Soccer Federation January 2014 - Present
ACES May 2011 - January 2014
Cardinal Ritter High School May 2008 - November 2013
Interactive Intelligence September 2010 - May 2011
Two Fish Wealth Management, LLC August 2009 - September 2010
Meridian Hills Country Club January 2009 - December 2009
Skills
Hedging, Commodity Markets, Trading, Commodity, Portfolio Management, Derivatives, Financial Analysis, Valuation, Energy Markets, Risk Management, Traders, Natural Gas, Financial Markets, Quantitative Finance, Securities, Microsoft Excel, Investments, Strategy
Education
Butler University - College of Business Administration 2006 — 2010
Bachelor of Science, Finance
Brownsburg High School 2002 — 2006
Altec February 2015 - Present
Interactive Intelligence 2013 - April 2015
BKD CPAs & Advisors February 2013 - September 2013
Community Healthcare Network April 2012 - January 2013
Robert Half Technology 2013 - 2013
Seven Corners, Inc. June 2011 - April 2012
Global Stainless Supply October 2009 - January 2011
Performance Marketing Group, Inc. September 2006 - December 2008
Skills
Insurance, Customer Service, Word, Microsoft Office, Excel, Computer Science, Information Security..., Cisco, Server Administration, Server Management, Microsoft Excel, CSS, Windows 7, Microsoft Word, Cisco Technologies, Windows Server, Networking, Technical Support, Microsoft Exchange, Active Directory, Computer Hardware
Education
DeVry University 2013 — 2015
Bachelor's degree, Computer Technology/Computer Systems Technology
Itt Tech 2010 — 2012
Bachelors, IT computer networking, 3.2
Kronos September 2015 - Present
Interactive Intelligence August 2014 - Present
Interactive Intelligence October 2013 - Present
Indiana Public Retirement System December 2012 - Present
Interactive Intelligence October 2014 - September 2015
Faegre Baker Daniels LLP July 2012 - December 2012
Indiana Public Retirement System August 2011 - July 2012
Liberty Mutual Insurance May 2011 - September 2011
Sallie Mae January 2010 - May 2011
Anchor Point Technology Resources 2011 - 2011
Skills
PMP, Program Management, Project Management, PMO Development, PMO set-up, Technical Training, Project Planning, PMP training, MS Project, Training Delivery, SDLC, Business Process..., Business Analysis, Training, Leadership, Clarity, Integration, Teaching, Process Improvement, Requirements Analysis, Software Development..., Open Workbench, RFP, Process Scheduler, Paralegals, PMO, Business Process, Microsoft Project, Vendor Management, Management, IVR, Telephony
Education
Butler University 1990 — 1993
MBA, General
Indiana University-Purdue University at Indianapolis 1987 — 1988
BA Liberal Arts, Economics
Mount Royal University 1982 — 1984
Associates Degree, Computer Science
Amazon August 2015 - Present
Interactive Intelligence April 2011 - August 2015
Progressive Insurance September 2010 - January 2011
Penske Logistics July 2007 - August 2010
Case Western Reserve University July 2004 - June 2007
Skills
Operations Research, SAS, Inventory Management, Supply Chain Management, Statistics, Data Analysis, Forecasting, Optimization, CPLEX, VBA, R, Mathematical Modeling, Algorithms
Education
Case Western Reserve University 2004 — 2007
PhD, Operations Research
Interactive Intelligence March 2015 - Present
Tangible Security September 2013 - March 2015
N2NetSecurity February 2013 - March 2014
Secure Enterprise Computing August 2010 - January 2013
Phase Forward August 2009 - August 2010
Maaguzi, LLC December 2008 - August 2009
North Carolina State University April 2008 - December 2008
College Foundation, Inc. December 2005 - April 2008
Etrials Worldwide, Inc. 2004 - 2005
etrials Worldwide 2001 - 2004
Skills
Penetration Testing, PCI DSS, IT Security Assessments, Information Security, Management, Security, Vulnerability Assessment, Computer Security, Information Security..., CISSP, GPEN, GXPN, QSA, IT Security Policies, Network Security, TCP/IP, IDS, IT Audit, Networking, Firewalls, Disaster Recovery, Data Center, Cloud Computing, Network Administration, VPN
Education
Capella University 2006 — 2010
Bachelor of Science, Information Assurance and Security
Interactive Intelligence October 2012 - Present
Brightpoint, Inc. July 2007 - September 2012
CIBER July 1999 - July 2007
Skills
Service Delivery, PMP, Requirements Analysis, Software Project..., Integration, Analysis, Warehouse Management, Project Management, CRM, PMO, Hosted Services, Program Management, Budgets, SDLC, Vendor Management, Logistics, Cloud Applications
Education
DePauw University
Interactive Intelligence August 2011 - Present
Transworks 2009 - August 2011
NCT, Inc. May 2005 - August 2008
Bindkey 2002 - 2005
FutureSource 2002 - 2003
Polaroid ID Systems 2000 - 2001
Skills
C++, Linux, Architecture, Java, SQL Server, C#, C, Agile Application..., Architectures, Visual Studio, Software Engineering, Software Development, Microsoft SQL Server, OOP, Agile Methodologies, Object Oriented Design, Subversion
Education
Belarusian State University 1985 — 1990
MS, Mathematics, Computer Science
Interactive Intelligence August 2008 - Present
Duke Realty Corporation January 2006 - July 2008
Skills
JavaScript, C#, ASP.NET, ASP.NET AJAX, CSS, HTML5, Software Development, .NET, HTML 5, Software Engineering, Software Design
Education
Butler University 2002 — 2005
BS, Computer Science
Interactive Intelligence December 2014 - Present
Interactive Intelligence March 2014 - Present
Honeywell 2008 - March 2014
FPE September 2006 - July 2008
Florida Production Engineering 2006 - July 2008
Collegis 2003 - 2006
Skills
Troubleshooting, Servers, Networking, Disaster Recovery, VMware, Data Center, Virtualization, SAN, Windows Server, Active Directory, VMware ESX, Cisco Technologies, System Administration, Storage, Hardware
Education
Clemson University
Interactive Intelligence March 2012 - Present
Sallie Mae May 2005 - March 2012
TK Software 2004 - 2005
VerticalPoint September 1987 - February 2004
Professional Data Management 1985 - August 1987
Pallm May 1982 - September 1984
Skills
VB.NET, C#, ASP.NET, Visual Studio, XML, Salesforce.com...
Education
DePauw University 1978 — 1982
Bachelor of Arts (B.A.), Computer Science
Lawrence Central High School 1975 — 1978
MAXIS360 July 2013 - Present
Interactive Intelligence March 2008 - July 2013
Bloom Marketing Group October 2006 - March 2008
Indiana University Bloomington 2001 - 2006
Skills
Troubleshooting, Call Center, VoIP, Technical Support, Technical Leadership, SIP, CIC, CaaS, Hosted Voice, Telephony, Computer Network..., Relational Databases, Windows System..., Linux System..., Polycom, Android, IVR, ACD, Cloud Computing, Call Logging, CTI, Windows, Unified Communications, Windows Server, Linux, XP, Call Centers, Networking, System Administration
Education
Indiana University Bloomington 2005 — 2006
General Studies
Culver Stockton College 1997 — 2000
Adapt Telephony Services, LLC May 2014 - Present
Adapt Telephony Services, LLC 2010 - May 2014
Adapt Telephony Services, LLC May 2005 - 2010
Carpenter Realtors March 2004 - January 2006
Interactive Intelligence 2002 - 2005
Made2Manage February 1999 - February 2002
Made2Manage Systems, Inc. 1999 - 2002
The American Legion 1996 - 1999
Skills
Quality Assurance, Unified Communications, VoIP, Telecommunications, Vendor Management, Troubleshooting, Disaster Recovery, Enterprise Software
Education
Butler University 1993 — 1998
Computer Science
Interactive Intelligence April 2007 - Present
Thomson Financial 2004 - 2007
Verizon 2002 - 2003
Saksoft 2001 - 2002
Skills
STL, Multithreading, Visual C++, Object Oriented Design, Software Design, C++, XML, C#, Software Development, Visual Studio, .NET, Unix, Subversion, Agile Methodologies, Scrum, Linux, Web Services
Education
Bharathiar University 1994 — 1998
Bachelor Of Engineering, Mechanical
Institute of Road and Transport Technology 1994 — 1998
Bachelor's degree, Mechanical Engineering
Interactive Intelligence January 2007 - Present
Skills
Troubleshooting, Integration, Active Directory, Windows Server, Microsoft SQL Server, ISDN, Pre-sales, Vendor Management, IVR, VoIP, IP, Telecommunications, SIP
Education
Carleton University 1982 — 1988
Bachelor's degree, Electrical and Electronics Engineering
Interactive Intelligence May 2008 - Present
Education
Butler University - College of Business Administration 2006 — 2010
Workfront Inc. August 2014 - Present
Interactive Intelligence January 2005 - July 2014
Captaris 1996 - 2002
CallWare Technologies 1994 - 1996
Novell 1989 - 1994
Wicat Systems 1982 - 1989
Skills
Marketing, SaaS, Solution Selling, Channel, Demand Generation, Lead Generation, Unified Communications, Product Marketing, Competitive Analysis, Call Centers, Strategic Partnerships, Telephony, Account Management, Start-ups, Product Management, VoIP, CRM, Enterprise Software, Sales Process
Education
University of Phoenix 1987 — 1989
BS, Business Administration, Business with Marketing emphasis
Brigham Young University 1977 — 1982
Business
Western High School 1975 — 1977
High School Diploma
Boeing May 2015 - Present
Allied Solutions LLC March 2013 - June 2014
Interactive Intelligence August 2012 - March 2013
Technicolor January 2011 - June 2012
Electrical and Computer Engineering department, Purdue University, Indianapolis August 2010 - January 2011
Purdue School Of Engineering and Technology September 2009 - June 2010
National Science Foundation May 2009 - July 2009
Office of Equal Opportunity January 2009 - April 2009
Skills
Linux, Python, Java, C++, C, C#, SQL, PHP, Object Oriented Design, Android, Software Development, Testing, Databases, Programming, Unix, Algorithms, Software Engineering
Education
California State University-Long Beach 2014 — 2016
Master of Science (M.S.), Computer Science, GPA 3.67
Purdue University 2008 — 2012
Bachelor of Science (B.S.), Computer Engineering
Purdue University 2008 — 2012
Bachelor of Science (BS), Computer Engineering
Interactive Intelligence January 2011 - Present
Interactive Intelligence, Inc. December 2007 - December 2010
Interactive Intelligence November 2003 - December 2007
Interactive Intelligence September 2000 - November 2003
IBM Tivoli Software September 1998 - September 2000
IBM Tivoli Software September 1996 - September 1998
Software Artistry, Inc. November 1995 - September 1996
Applied Computing Devices October 1989 - November 1995
GTE June 1986 - October 1989
Skills
IVR, ACD, CTI, Call Center, Unified Communications, SaaS, Contact Centers, Workforce Management, Professional Services, Cloud Computing, VoIP, Telephony, Strategy, Managed Services, Integration, Call Centers, Telecommunications, Business Intelligence, Go-to-market Strategy, Business Development, Enterprise Software, Leadership, Sales Operations, Solution Selling, Consulting, Management
Education
Bowling Green State University 1992 — 1995
MBA
Bowling Green State University 1982 — 1986
BS, Computer Science
iS3, Inc. June 2006 - Present
iS3, Inc. June 2004 - Present
Command Software November 2003 - June 2004
Results Technology October 2001 - October 2003
Interactive Intelligence January 1998 - September 2001
Logic Services & Support June 1993 - January 1998
IBM January 1987 - June 1993
Mylex January 1985 - January 1987
Modcomp 1975 - 1980
Skills
Agile Methodologies, Software Development, Product Development, Scrum, SQL, XML, JavaScript, Product Management, Win32 API, Java, C, C#, Cloud Computing, Marketing, Management, Programming, Embedded Systems, Device Drivers, C++, Web Applications, Python, Unix, Testing, Software Engineering, Perl, Multithreading, Software Design, Mobile Devices, Visual Studio, Test Automation, MFC, Embedded Software, Integration, .NET, Windows, SOA, Android, Debugging, Architectures, Software Quality...
Education
Scrum Alliannce 2012 — 2012
Certified Scum Master
Nova Southeastern University 1991 — 1994
Florida Atlantic University 1976 — 1978
Phsyics
Broward Community College 1972 — 1976
Electrical and Electronics Engineering
South Broward
ITT Educational Services, Inc. February 2015 - Present
ITT Educational Services, Inc. February 2011 - Present
ITT Educational Services, Inc. January 2010 - February 2011
ITT Educational Services, Inc. November 2008 - March 2010
Ace Mortgage Funding February 2007 - November 2008
Interactive Intelligence 2004 - 2007
Oxford Financial Group, Ltd. 1998 - 2004
Wizard Trading, Inc. 1995 - 1998
Skills
Accounting, Financial Accounting, Forecasting, PowerPoint, Financial Reporting, Process Improvement, Finance, Fixed Assets, Microsoft Word, Portfolio Management, Outlook, Financial Analysis, Sarbanes-Oxley Act, Budgets, Public Speaking, Microsoft Office, Analysis, Microsoft Excel
Education
Butler University 1994 — 1998
Bachelors, Finance
Interactive Intelligence August 2011 - Present
Purdue University August 2010 - Present
Intel Corporation May 2011 - August 2011
Interactive Intelligence October 2003 - July 2010
Aastra December 2000 - December 2001
Skills
Software Engineering, Linux, Visual Studio, XML, SQL, Cloud Computing, C#, Unix, Perl, Java, Distributed Systems, Microsoft SQL Server, MySQL, .NET, JavaScript, Integration, Programming, Databases, Visual Basic, Web Services, CSS, Database Design, Eclipse, Testing, UML
Education
Purdue University 2007 — 2015
PhD, Computer Science
University of North Texas 2002 — 2003
Master’s Degree, Computer Science
Community College of the Air Force 1996 — 2000
Associate’s Degree, Avionic Systems Technology
McMurry University 1996 — 1999
Bachelor’s Degree, Computer Science
Interactive Intelligence August 2008 - May 2015
OpusEdge Inc. November 2006 - July 2008
Skills
Software Development, Object Oriented Design, Java, Eclipse, .NET, XML, Visual Studio, C#, Design Patterns, Agile Methodologies, Multithreading
Education
Concordia University 2007 — 2008
Master of Applied Computer Science, Computer and Information Sciences, General, 3.33
Concordia University 2005 — 2006
Graduate Diploma, Computer Science & Software Engineering, 3.58
Interactive Intelligence August 2008 - Present
Leading Point 2007 - 2008
ProgressSoft June 2006 - June 2007
GCE 2004 - 2006
Skills
.NET, C#, Design Patterns, ASP.NET, SQL, Requirements Analysis, ASP.NET MVC, Unit Testing, OOP, SQL Server, UML, Visual Studio, MVC, JavaScript, XML, Object Oriented Design, WCF, TDD, Agile, OOAD, HTML, LINQ, Silverlight, AJAX, ADO.NET, Web Services, CSS, jQuery, T-SQL, Patterns, Software Engineering, Salesforce.com..., Windows Server, Microsoft Dynamics, X++, javasc, CodeSmith, Perforce, TFS, Agile Methodologies, SOA, SAML 2.0, SSO, Microsoft SQL Server, Oracle
Education
Concordia University 2013 — 2014
Master’s Degree in Computer Science, Computer Science
McGill University
Bachelors, Computer Engineering
Intel Security August 2015 - Present
Broadcom October 2012 - August 2015
Interactive Intelligence August 2008 - September 2012
Trellia Networks January 2007 - June 2008
CyklOne May 2006 - January 2007
Blueslice Networks November 2003 - May 2006
Nortel Networks October 2000 - March 2003
Ericsson August 1998 - September 2000
CAE October 1996 - August 1998
Skills
Software Design, C++, Software Development, Object Oriented Design, TCP/IP, Multithreading, Unix, STL, C, Design Patterns, Software Engineering, Visual Studio, Telecommunications, Mobile Devices, Programming, Information Security, Distributed Systems, Architecture, OOP, Visual C++, Win32 API, Linux, Testing, Wireless, Architectures, IP, SNMP, BAP (Binary Analysis..., OCaml
Education
Concordia University
Doctor of Philosophy (Ph.D.), Information and Systems Engineering (Part-time)
Concordia University 2010 — 2012
Master of Engineering (M.Eng.), Computer and Information Systems Security
Concordia University 1992 — 1995
Bachelor of Computer Science, Information Systems
Interactive Intelligence February 2015 - Present
Ernst & Young September 2010 - January 2015
Butler University August 2009 - May 2010
Ernst & Young January 2009 - March 2009
Conseco May 2008 - December 2008
Skills
Accounting, Analysis, Auditing, Financial Analysis, Financial Reporting, Internal Audit, Internal Controls
Education
Butler University - College of Business Administration 2009 — 2010
Masters, Accounting
Butler University - College of Business Administration 2005 — 2009
Bachelors, Accounting, MIS
Orbis Education May 2013 - Present
JD Byrider September 2011 - May 2013
Author Solutions, Inc. February 2011 - October 2011
Double-Take Software, Inc. (recently acquired by Vision Solutions, Inc.) October 2007 - January 2011
Powerway, Inc. June 2003 - October 2007
Interactive Intelligence January 2001 - June 2003
Interactive Intelligence November 1999 - January 2001
Interactive Intelligence November 1997 - November 1999
Compression, Inc. May 1997 - November 1997
Compression, Inc. August 1995 - May 1997
Skills
Accounting, Sarbanes-Oxley Act, Financial Reporting, Finance, Management, Auditing, Internal Audit, Strategic Planning, Financial Analysis, Financial Statements
Education
Butler University 1989 — 1992
BA, Accounting
Butler University 1989 — 1992
Bachelor's degree, Accounting
Interactive Intelligence February 2015 - Present
Kronos August 2014 - February 2015
Iasta April 2011 - August 2014
HedgeHog Inc. June 2006 - April 2011
Skills
Project Management, Project Planning, Training, Process Improvement, SaaS, Account Management, Strategic Sourcing, Change Management, eSourcing, E-procurement, Supply Management, Sales, Procurement
Education
Butler University 2001 — 2005
Bachelor of Science (BS)
Butler University - College of Business Administration 2001 — 2005
Bachelor of Science, Marketing
Recruitics 2015 - Present
Buildium LLC 2015 - 2015
Wayfair 2012 - 2015
Interactive Intelligence May 2011 - October 2011
Center for Computational Analysis of Structured and Organized Systems May 2010 - April 2011
Skills
C#, Java, ASP.NET, JavaScript, CSS, Web Development, Microsoft SQL Server, Programming, PHP, Ruby, Ruby on Rails, HTML, VB.NET, Python, Mobile Applications, Git, .NET, ASP, SQLite, MySQL
Education
Carnegie Mellon University 2005 — 2011
BS, Information Systems, Policy and Management
Interactive Intelligence April 2014 - Present
Peak Client Group, Inc August 2010 - October 2012
ZeroChaos May 2011 - November 2011
AT&T March 1998 - June 2008
Skills
Proposal Writing, Telecommunications, RFP, Microsoft Office, Proposal Coordination, Editing, PowerPoint, Sales Support, High Organizational..., Visio, Technical Writing, Sales Operations, Access, Management, Microsoft Excel
Education
Indiana University-Purdue University at Indianapolis 1998 — 2006
BA, History/Anthropology
Columbus State Community College 1978 — 1980
Associates in Applied Science, Veterinary Technology, 3.56
Cornell College 1976 — 1978
None, Liberal Arts, 2.8
Interactive Intelligence January 2014 - Present
LodgeNet Interactive Corporation October 2010 - December 2013
AT&T December 2005 - April 2010
Disneyland Resort January 2004 - December 2005
Disneyland Resort March 2002 - January 2004
The Walt Disney Company March 2000 - March 2002
Skills
E-commerce, Call Centers, Account Management, Telecommunications, B2B, Strategic Partnerships, International Sales, Solution Selling, Selling, Sales, VoIP, Direct Sales, Salesforce.com, Sales Management, Mobile Devices, Sales Operations, CRM, Managed Services, Cloud Computing, Wireless, Business Development, Product Management, Sales Process, SaaS, Enterprise Software, Channel Partners, Customer Retention, Lead Generation, Unified Communications, Strategic Planning, Leadership, Management, Strategy
Education
California State University-Fullerton 1994 — 1999
Communications, Public Relations
Interactive Intelligence June 2015 - Present
Interactive Intelligence July 2013 - May 2015
Interactive Intelligence January 2012 - July 2013
Interactive Intelligence January 2011 - December 2011
Midwest ISO May 2010 - August 2010
Butler University August 2006 - May 2010
Butler University August 2005 - May 2006
Skills
C#, Windows, Microsoft Office, C++, VBA, Visual Basic, Visio, Java, .NET, Troubleshooting, Analysis, SOAP, Visual Studio, Technical Support
Education
Butler University 2005 — 2010
BS, Computer Science
Indiana University-Purdue University at Indianapolis 2005 — 2010
Bachelors, Electrical Engineering
US Federal Government July 2012 - Present
Interactive Intelligence 2011 - 2011
Skills
Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, C, C++, Java, Python, Matlab, SML, Software Development, Reverse Engineering, Protocol Analysis, High Performance..., Computer Network..., Programming
Education
Johns Hopkins Engineering for Professionals 2013 — 2015
Master of Science (MS), Computer Science
Carnegie Mellon University 2008 — 2012
Bachelor of Science (BS), Computer Science
Carnegie Mellon University 2008 — 2012
Bachelor of Science (BS), Mathematics
Archway Technology Partners June 2011 - Present
Interactive Intelligence 2010 - 2010
Strike A Pose Photo Entertainment 2009 - 2010
Butler EPICS 2008 - 2010
Skills
SQL, .NET, C#, SSRS, Flex, JavaScript, HTML, HTML 5, Java, CSS, PHP, MySQL, C++, C, ASP.NET, XML, jQuery, Python, Visual Studio, AJAX, Linux, ActionScript, Visual Basic, Powershell, Web Development, SOAP, Object Oriented Design
Education
Butler University 2007 — 2011
Bachelor of Science (B.S.), Computer Science
Interactive Intelligence August 2010 - Present
Hewlett-Packard 2009 - 2010
EDS 2008 - 2009
EDS 2005 - 2007
EDS 1998 - 2004
Skills
MPLS, Routing Protocols, LAN-WAN, Cloud Communications, SaaS, VoIP, SIP, Virtualization, Management, Data Center, Cisco Technologies, Cloud Computing, Cisco IOS, Unified Communications, Infrastructure, Network Security, Networking, Solution Selling, Telecommunications, Managed Services
Education
Central Michigan University 1993 — 1998
Bachelor's degree, Business Administration and Management, General
ULTA Beauty June 2015 - Present
Interactive Intelligence July 2014 - May 2015
DePaul University August 2012 - July 2014
Robbins, Salomon & Patt August 2013 - December 2013
Skills
Windows Server, ISDN, SIP, VLSM, BGP, OSPF, EIGRP, HSRP, VRRP, Active Directory, VLAN, MPLS, MPLS VPN, EoMPLS, Cisco Routing &..., CCNA, CCNP Certified, VPN, Windows 7, Router Configuration, Wireless Networking, Network Security, Cisco Routers, Remote Desktop, Network Deployment, Routing Protocols, VMware Server, Virtual Server, Exchange 2010/2007/2003, Software Deployment, PXE, Unix Operating Systems, Ruby on Rails, Ethical Hacker, Metasploit, Nmap, Nessus, NeXpose, System Migration, Migration Projects, DNS Server, HP Procurve, HP Proliant, Routers, VMware, Firewalls, Troubleshooting, Cisco Technologies, Microsoft Exchange, Networking
Education
DePaul University 2014 — 2016
Master's Degree, Computer, Information and Network Security (CINS), GPA: 4.0
DePaul University 2012 — 2014
Bachelor of Science (BSc), Network Technologies (Security), GPA: 3.5
Joliet Junior College 2010 — 2012
Associate's degree, Computer Systems Networking and Telecommunications, 3.8
Romeoville High School 2006 — 2006
High School Diploma, Calculus, Advance Computers, & Computer Applications, 3.6
Interactive Intelligence May 2014 - August 2014
Education
DePaul University 2011 — 2015
Bachelor of Science, Computer Science
DePaul University 2011 — 2015
Interactive Intelligence July 2013 - Present
Sears Holdings Corporation 2006 - 2012
Sears Holdings Corporation 2003 - 2006
Motorola Mobility 2000 - 2003
Motorola 1995 - 2000
Skills
Leadership, Management, Cross-functional Team..., Process Improvement, Program Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (M.B.A.)
Penn State University 1990 — 1995
Bachelor of Science (B.S.), Business Logistics and International Business
Interactive Intelligence December 2014 - Present
Indiana Air Force National Guard March 2004 - Present
Fusion Alliance April 2013 - November 2014
Independent Consultant August 2012 - April 2013
DSCI July 2011 - July 2012
Booz Allen Hamilton November 2010 - July 2011
AIT Laboratories August 2009 - November 2010
Roche Diagnostics December 2008 - August 2009
Skills
TSQL, SQL Developer, EDI, XML, XML Schema, XSLT, XQuery, SSAS 2008, MDX, SSRS, SSIS, BizTalk, Enterprise Services, ASP.NET, Object Oriented Software, C#, VB.NET, Intersystems Cache, HL7, IIS, SAN, Systems Engineering, CISSP, MCITP, T-SQL, Process Automation
Education
Indiana University-Purdue University at Indianapolis 2005 — 2009
BS, Informatics, Cognate in Data Communications
Community College of the Air Force
Associate of Science (A.S.), Information Systems
Purdue University
Certificate, Computer Science
Protiviti September 2015 - Present
Interactive Intelligence September 2014 - September 2015
Drexel University June 2014 - September 2014
BioTelemetry, Inc. October 2010 - August 2013
Mount Laurel School of Music March 2005 - January 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, HTML, CSS, JavaScript, SQL, Windows, Access, Windows 7, Team Leadership, Help Desk Support, PHP, Windows 8, TestExecute
Education
Drexel University 2013 — 2017
Bachelors of Science, Information Technology
Camden County College 2005 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Interactive Intelligence April 2007 - Present
Alliance Systems April 2001 - April 2007
Stevens Communications October 1999 - April 2001
Pacific Life August 1990 - October 1999
Skills
VoIP, Technical Support
Education
California State University-Long Beach
Bachelor’s Degree, Business Administration and Management, Finance