Interactive Intelligence
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 Headquarters: Indianapolis, Indiana, United States CEO: Donald E Brown (Apr 1995–) Number of employees: 2,000 (2016) Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence Employees
Employee
Years
Job
Industry
Simon Gallagher Simon Gallagher's Interactive Intelligence Experience June 2014 - Present
Job Senior IT Operations Engineer, Enterprise Systems at Interactive Intelligence
Industry Retail
Experience
Interactive Intelligence June 2014 - Present
RICS Software 2010 - May 2014
OneBridge, Inc. 2002 - 2010
Virtual Financial Services, Inc. August 2000 - August 2002
Independent Contractor September 1998 - August 2000
NewMedia Inc. 1994 - September 1998
PC Solutions, Inc. January 1992 - 1994
Skills
SQL Server 4.21-2008 R2, SQL Server, Databases, Data Modeling, ETL, Database Design, SSIS, Performance Tuning, T-SQL, Relational Databases, SQL, Data Migration, Database Administration, Data Management, Application Development, C#, Microsoft SQL Server, XML, Software Development, SSRS, SQL Tuning, Disaster Recovery, IIS, SharePoint, Business Intelligence, Visual Studio, Data Warehousing, .NET, ASP.NET, Enterprise Architecture, SDLC, Agile Methodologies, Integration, Stored Procedures
Education
University of Kent 1988 — 1991
BSc, Computer Science
Interactive Intelligence June 2014 - Present
RICS Software 2010 - May 2014
OneBridge, Inc. 2002 - 2010
Virtual Financial Services, Inc. August 2000 - August 2002
Independent Contractor September 1998 - August 2000
NewMedia Inc. 1994 - September 1998
PC Solutions, Inc. January 1992 - 1994
Skills
SQL Server 4.21-2008 R2, SQL Server, Databases, Data Modeling, ETL, Database Design, SSIS, Performance Tuning, T-SQL, Relational Databases, SQL, Data Migration, Database Administration, Data Management, Application Development, C#, Microsoft SQL Server, XML, Software Development, SSRS, SQL Tuning, Disaster Recovery, IIS, SharePoint, Business Intelligence, Visual Studio, Data Warehousing, .NET, ASP.NET, Enterprise Architecture, SDLC, Agile Methodologies, Integration, Stored Procedures
Education
University of Kent 1988 — 1991
BSc, Computer Science
Lisa Lamontagne Lisa Lamontagne's Interactive Intelligence Experience January 2013 - Present
Job Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence January 2013 - Present
Skills
Java, HTML, .NET, CSS, Databases, Eclipse, JavaScript, Microsoft SQL Server, SQL, Software Development, Software Engineering, Team Leadership, Visual Basic, Visual Studio, Windows, XML
Education
University of North Florida 2012 — 2014
Computing & Information Sciences, Information Science
University of North Florida 2003 — 2007
International Studies, International Relations & Politics
Interactive Intelligence January 2013 - Present
Skills
Java, HTML, .NET, CSS, Databases, Eclipse, JavaScript, Microsoft SQL Server, SQL, Software Development, Software Engineering, Team Leadership, Visual Basic, Visual Studio, Windows, XML
Education
University of North Florida 2012 — 2014
Computing & Information Sciences, Information Science
University of North Florida 2003 — 2007
International Studies, International Relations & Politics
Ralph Manno's Interactive Intelligence Experience July 2004 - Present
Job Vice President, Enterprise Communications at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence July 2004 - Present
Iteration Software January 2003 - June 2004
SeeCommerce December 2000 - December 2002
Ariba April 1999 - December 2000
Platinum Technology November 1991 - April 1999
Skills
Solution Selling, Enterprise Software, SIP, VoIP, Product Management, SaaS, Leadership, Sales Management, Direct Sales, Telephony, Professional Services, Cloud Computing, Strategy, Strategic Partnerships, Sales Process, Channel Partners, Unified Communications, Business Development, Sales, Software Industry, Managed Services, Call Centers, Salesforce.com, Pre-sales, Partner Management, Account Management, Data Center, Demand Generation, Business Alliances, Channel, Lead Generation, Selling, CRM, Sales Operations, IVR, Start-ups, Telecommunications, Sales Enablement, Go-to-market Strategy, Management, Business Intelligence, Complex Sales
Education
University of Missouri-Saint Louis 1982 — 1986
Bachelor of Science (BS), Business
Interactive Intelligence July 2004 - Present
Iteration Software January 2003 - June 2004
SeeCommerce December 2000 - December 2002
Ariba April 1999 - December 2000
Platinum Technology November 1991 - April 1999
Skills
Solution Selling, Enterprise Software, SIP, VoIP, Product Management, SaaS, Leadership, Sales Management, Direct Sales, Telephony, Professional Services, Cloud Computing, Strategy, Strategic Partnerships, Sales Process, Channel Partners, Unified Communications, Business Development, Sales, Software Industry, Managed Services, Call Centers, Salesforce.com, Pre-sales, Partner Management, Account Management, Data Center, Demand Generation, Business Alliances, Channel, Lead Generation, Selling, CRM, Sales Operations, IVR, Start-ups, Telecommunications, Sales Enablement, Go-to-market Strategy, Management, Business Intelligence, Complex Sales
Education
University of Missouri-Saint Louis 1982 — 1986
Bachelor of Science (BS), Business
Jothan Yeager's Interactive Intelligence Experience July 2015 - Present
Job MidMarket Sales Manager at Interactive Intelligence: Helping Clients Turn Customer Service into a Competitive Weapon
Industry Telecommunications
Experience
Interactive Intelligence July 2015 - Present
Black Box Network Services February 2008 - July 2015
Inflow Systems, Inc. October 2006 - July 2007
Alphatech Voice & Data Solutions / Accolade Technologies April 1997 - September 2006
Telephone Brokerage Group March 1997 - January 1998
Skills
VoIP, Unified Communications, Solution Selling, Wireless, Avaya, Telecommunications, MPLS, Wireless Networking, Cisco Technologies, Telephony, ShoreTel, Managed Services, SIP Trunking, Networking, Co-location, Voice & Data Convergence, Meru, WiFi, Sales, Direct Sales, Sales Process, WAN, SIP, Account Management, Consultative Selling..., Structured Cabling, Data Network, Data Network Design, Telecommunications..., NEC, Adtran, IP PBX, LAN-WAN, Switches, TDM, Video Conferencing, Avaya Technologies, Contact Center...
Education
University of Phoenix
Interactive Intelligence July 2015 - Present
Black Box Network Services February 2008 - July 2015
Inflow Systems, Inc. October 2006 - July 2007
Alphatech Voice & Data Solutions / Accolade Technologies April 1997 - September 2006
Telephone Brokerage Group March 1997 - January 1998
Skills
VoIP, Unified Communications, Solution Selling, Wireless, Avaya, Telecommunications, MPLS, Wireless Networking, Cisco Technologies, Telephony, ShoreTel, Managed Services, SIP Trunking, Networking, Co-location, Voice & Data Convergence, Meru, WiFi, Sales, Direct Sales, Sales Process, WAN, SIP, Account Management, Consultative Selling..., Structured Cabling, Data Network, Data Network Design, Telecommunications..., NEC, Adtran, IP PBX, LAN-WAN, Switches, TDM, Video Conferencing, Avaya Technologies, Contact Center...
Education
University of Phoenix
Stephen Mejean's Interactive Intelligence Experience April 2015 - Present
Job Reporting Consultant at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence April 2015 - Present
Interactive Intelligence May 2014 - April 2015
Interactive Intelligence May 2013 - May 2014
Interactive Intelligence May 2012 - August 2012
MD Logistics September 2011 - February 2012
University of Indianapolis August 2011 - December 2011
US Army March 2008 - October 2010
US Army June 2004 - March 2008
Skills
Microsoft Excel, Marketing, Staff Development, Customer Service, Microsoft Office, Team Leadership, PowerPoint, Social Media, Troubleshooting, Visio, Leadership, Networking, HTML, Cisco IOS, Cisco Routers, Windows 7, Windows, Computer Hardware
Education
University of Indianapolis - School of Business 2011 — 2013
Bachelor of Science Degree, Information Systems, Networking
Interactive Intelligence April 2015 - Present
Interactive Intelligence May 2014 - April 2015
Interactive Intelligence May 2013 - May 2014
Interactive Intelligence May 2012 - August 2012
MD Logistics September 2011 - February 2012
University of Indianapolis August 2011 - December 2011
US Army March 2008 - October 2010
US Army June 2004 - March 2008
Skills
Microsoft Excel, Marketing, Staff Development, Customer Service, Microsoft Office, Team Leadership, PowerPoint, Social Media, Troubleshooting, Visio, Leadership, Networking, HTML, Cisco IOS, Cisco Routers, Windows 7, Windows, Computer Hardware
Education
University of Indianapolis - School of Business 2011 — 2013
Bachelor of Science Degree, Information Systems, Networking
Shaun A Wells Sr.'s Interactive Intelligence Experience January 2015 - Present
Job System Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence January 2015 - Present
Spectrum Technology, Inc. July 2012 - December 2014
OneAmerica May 2012 - July 2012
Brightpoint December 2011 - March 2012
Northrop Grumman Information Systems / City of Indianapolis November 2010 - December 2011
Dell July 2010 - November 2010
Telamon January 2010 - July 2010
Skills
Technical Support, Help Desk Support, Windows 7, Computer Hardware, Troubleshooting, Windows Server, DNS, Active Directory, System Administration, Customer Service, Hardware, Windows, Software Installation, Microsoft Office, Customer Satisfaction, System Deployment, Documentation, Problem Solving, Desktop Support, Operating Systems, TCP/IP, Customer Relations, XP, Access, Laptops, Microsoft Excel, Microsoft Exchange, Routers, Testing, Wireless Networking, Printers, DHCP, Excel, Word, Group Policy, Information Technology, VoIP, A Certified, Workstations, Altiris, Service Desk, Dell Computers, Servers, Computers, ConnectWise, Windows XP, Microsoft Word
Education
University of Indianapolis 2004 — 2006
Bachelor Of Science, Information Systems
Ball State University 2000 — 2003
Computer Science
Muncie Central High School 1995 — 1998
Interactive Intelligence January 2015 - Present
Spectrum Technology, Inc. July 2012 - December 2014
OneAmerica May 2012 - July 2012
Brightpoint December 2011 - March 2012
Northrop Grumman Information Systems / City of Indianapolis November 2010 - December 2011
Dell July 2010 - November 2010
Telamon January 2010 - July 2010
Skills
Technical Support, Help Desk Support, Windows 7, Computer Hardware, Troubleshooting, Windows Server, DNS, Active Directory, System Administration, Customer Service, Hardware, Windows, Software Installation, Microsoft Office, Customer Satisfaction, System Deployment, Documentation, Problem Solving, Desktop Support, Operating Systems, TCP/IP, Customer Relations, XP, Access, Laptops, Microsoft Excel, Microsoft Exchange, Routers, Testing, Wireless Networking, Printers, DHCP, Excel, Word, Group Policy, Information Technology, VoIP, A Certified, Workstations, Altiris, Service Desk, Dell Computers, Servers, Computers, ConnectWise, Windows XP, Microsoft Word
Education
University of Indianapolis 2004 — 2006
Bachelor Of Science, Information Systems
Ball State University 2000 — 2003
Computer Science
Muncie Central High School 1995 — 1998
Pamela Hood Pamela Hood's Interactive Intelligence Experience June 2013 - June 2015
Job Senior Buyer
Industry Logistics and Supply Chain
Experience
Bernalillo County June 2015 - Present
Interactive Intelligence June 2013 - June 2015
AIT Laboratories December 2012 - May 2013
New Orleans on the Avenue October 2011 - September 2012
Martin University February 2008 - September 2011
5LINX Enterprises Inc. May 2009 - February 2011
Sorensen Construction (2003 - 2004) September 2003 - March 2004
Alphagraphics, Inc January 2001 - January 2002
LightPath Technologies, Inc January 2000 - January 2001
Air Force Research Laboratories January 1996 - January 1999
Skills
Leadership, Management, Public Speaking, Training, Team Building, Customer Service, Coaching, Strategic Planning, Leadership Development, Team Leadership
Education
University of Phoenix
BS, Business Administration
Webster University
MA, Procurement
Bernalillo County June 2015 - Present
Interactive Intelligence June 2013 - June 2015
AIT Laboratories December 2012 - May 2013
New Orleans on the Avenue October 2011 - September 2012
Martin University February 2008 - September 2011
5LINX Enterprises Inc. May 2009 - February 2011
Sorensen Construction (2003 - 2004) September 2003 - March 2004
Alphagraphics, Inc January 2001 - January 2002
LightPath Technologies, Inc January 2000 - January 2001
Air Force Research Laboratories January 1996 - January 1999
Skills
Leadership, Management, Public Speaking, Training, Team Building, Customer Service, Coaching, Strategic Planning, Leadership Development, Team Leadership
Education
University of Phoenix
BS, Business Administration
Webster University
MA, Procurement
Steven McDanield's Interactive Intelligence Experience October 2013 - October 2014
Job Lead Instructional Designer at Brilgent
Industry Education Management
Experience
Briljent December 2014 - Present
Interactive Intelligence October 2013 - October 2014
LearningMate 2012 - October 2013
Navistar Defense September 2009 - October 2012
Ohio Gratings Inc February 2008 - August 2008
Games Corporation September 2006 - October 2007
Arrow International April 2002 - September 2006
Emerson Control Techniques 1999 - 2002
Flight Options 1997 - 1999
Skills
Process Improvement, Team Building, Strategic Planning, Quality Assurance, Training, Instructional Design, Technical Writing, Project Management, Military Doctrine, Defense Electronics, Electrical Engineering, AutoCAD, Training Delivery, ADDIE, DoD, Military Training, Software Documentation, Military, Leadership, Troubleshooting, Leadership Development, Instructor-led Training, Performance Management, Employee Training, Security Clearance, Talent Management, E-Learning, Strategy, Blended Learning, Cross-functional Team..., Six Sigma, CRM, Project Planning, Team Leadership, Systems Engineering, Learning Management, Analysis, Learning Management..., Army, Needs Analysis, Defense, Testing, Government, Organizational..., Program Management, Management, Consulting
Education
ITT Technical Institute 1996 — 1999
BASEE, Electronics Engineering
University of Maryland College Park 1989 — 1992
BA, TRADOC Instructional Systems Design, Instructional Design
Briljent December 2014 - Present
Interactive Intelligence October 2013 - October 2014
LearningMate 2012 - October 2013
Navistar Defense September 2009 - October 2012
Ohio Gratings Inc February 2008 - August 2008
Games Corporation September 2006 - October 2007
Arrow International April 2002 - September 2006
Emerson Control Techniques 1999 - 2002
Flight Options 1997 - 1999
Skills
Process Improvement, Team Building, Strategic Planning, Quality Assurance, Training, Instructional Design, Technical Writing, Project Management, Military Doctrine, Defense Electronics, Electrical Engineering, AutoCAD, Training Delivery, ADDIE, DoD, Military Training, Software Documentation, Military, Leadership, Troubleshooting, Leadership Development, Instructor-led Training, Performance Management, Employee Training, Security Clearance, Talent Management, E-Learning, Strategy, Blended Learning, Cross-functional Team..., Six Sigma, CRM, Project Planning, Team Leadership, Systems Engineering, Learning Management, Analysis, Learning Management..., Army, Needs Analysis, Defense, Testing, Government, Organizational..., Program Management, Management, Consulting
Education
ITT Technical Institute 1996 — 1999
BASEE, Electronics Engineering
University of Maryland College Park 1989 — 1992
BA, TRADOC Instructional Systems Design, Instructional Design
Chetan Pachpande Chetan Pachpande's Interactive Intelligence Experience October 2013 - September 2015
Job Software Engineer at Coyote Logistics
Industry Computer Software
Experience
Coyote Logistics September 2015 - Present
Interactive Intelligence October 2013 - September 2015
RHB Global May 2013 - August 2013
IUPUI June 2012 - May 2013
Indiana University School of Medicine March 2012 - July 2012
Tata Consultancy Services December 2009 - December 2011
Skills
C#, WCF Services, Web Services, WPF Development, Microsoft SQL Server, ASP.NET, C++, Oracle, Eclipse, Java, Databases, JSP, PHP, MySQL, JavaScript, VB.NET, HTML, CSS, XML, Matlab, Drupal, HTML 5, Linux, PL/SQL, Web Applications, C, SQL Server, XSLT, Perl Script, Visual Studio, JSON, Perl, SQL, Agile Methodologies, Python, .NET, Visual Basic, Unix, NetBeans, LINQ, Entity Framework, WinForms, WPF, WCF, HTML5
Education
Free Code Camp 2015 — 2016
Certificate in Full Stack Web Development, Computer Software Engineering
Purdue School of Science 2012 — 2013
MS, Computer and Information Sciences
University of Pune 2005 — 2009
Bachelors of Engineering, Information Technology
Coyote Logistics September 2015 - Present
Interactive Intelligence October 2013 - September 2015
RHB Global May 2013 - August 2013
IUPUI June 2012 - May 2013
Indiana University School of Medicine March 2012 - July 2012
Tata Consultancy Services December 2009 - December 2011
Skills
C#, WCF Services, Web Services, WPF Development, Microsoft SQL Server, ASP.NET, C++, Oracle, Eclipse, Java, Databases, JSP, PHP, MySQL, JavaScript, VB.NET, HTML, CSS, XML, Matlab, Drupal, HTML 5, Linux, PL/SQL, Web Applications, C, SQL Server, XSLT, Perl Script, Visual Studio, JSON, Perl, SQL, Agile Methodologies, Python, .NET, Visual Basic, Unix, NetBeans, LINQ, Entity Framework, WinForms, WPF, WCF, HTML5
Education
Free Code Camp 2015 — 2016
Certificate in Full Stack Web Development, Computer Software Engineering
Purdue School of Science 2012 — 2013
MS, Computer and Information Sciences
University of Pune 2005 — 2009
Bachelors of Engineering, Information Technology
Vic Cooper Vic Cooper's Interactive Intelligence Experience 1998 - October 2001
Job Telecommunications Consultant & Contact Center Architect and owner of Inteletry LLC
Industry Telecommunications
Experience
Inteletry November 2001 - Present
Society of Telecommunications Consultants 2009 - 2015
Sutter Health 2008 - 2009
Robert Half International 2005 - 2007
Peoplesoft 2001 - 2005
Interactive Intelligence 1998 - October 2001
Skills
VoIP, Contact Centers, CTI, Business Process, Unified Communications, Telephony, Call Center, SaaS, Cloud Computing, Telecommunications, IVR, Vendor Management, Interactive Intelligence, ACD, Call Centers, Professional Services, Integration
Education
University of Oklahoma 1980 — 1984
BFA, Fine Arts
Inteletry November 2001 - Present
Society of Telecommunications Consultants 2009 - 2015
Sutter Health 2008 - 2009
Robert Half International 2005 - 2007
Peoplesoft 2001 - 2005
Interactive Intelligence 1998 - October 2001
Skills
VoIP, Contact Centers, CTI, Business Process, Unified Communications, Telephony, Call Center, SaaS, Cloud Computing, Telecommunications, IVR, Vendor Management, Interactive Intelligence, ACD, Call Centers, Professional Services, Integration
Education
University of Oklahoma 1980 — 1984
BFA, Fine Arts
Jamie Langlois Jamie Langlois's Interactive Intelligence Experience April 2012 - Present
Job Regional Sales Manager, Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence April 2012 - Present
ID Analytics 2007 - 2009
eBureau 2006 - 2007
LexisNexis 1999 - 2006
CSC Credit Services 1994 - 1999
Skills
Account Management, Strategic Planning, Sales, Microsoft SQL Server, SaaS, New Business Development, Risk Management, Solution Selling, Salesforce.com, Strengthening Client..., Call Centers, CRM, Portfolio Management, .NET, Vendor Management, Process Improvement, Sales Management, Business Analysis, Business Development, Analytics, Business Intelligence
Education
University of Minnesota-Duluth
BBA, Bachelor of Business Administration, Major: Marketing, Finance Minor: Communications
Interactive Intelligence April 2012 - Present
ID Analytics 2007 - 2009
eBureau 2006 - 2007
LexisNexis 1999 - 2006
CSC Credit Services 1994 - 1999
Skills
Account Management, Strategic Planning, Sales, Microsoft SQL Server, SaaS, New Business Development, Risk Management, Solution Selling, Salesforce.com, Strengthening Client..., Call Centers, CRM, Portfolio Management, .NET, Vendor Management, Process Improvement, Sales Management, Business Analysis, Business Development, Analytics, Business Intelligence
Education
University of Minnesota-Duluth
BBA, Bachelor of Business Administration, Major: Marketing, Finance Minor: Communications
Grant Schenck Grant Schenck's Interactive Intelligence Experience May 2000 - February 2005
Job Senior Application Design Engineer at ShoreTel
Industry Telecommunications
Experience
ShoreTel February 2005 - Present
Microsoft Newsgroup 1994 - 2008
Interactive Intelligence May 2000 - February 2005
Executone January 1995 - May 2000
Other include IBM Advanced Services, MECA Software, Coordination Technology, ADP/Bunker Ramo, etc. May 1980 - January 1995
Skills
Windows, C++, C#, Telephony, COM, asp.NET, Professional Services, IVR, Cisco Call Manager, VoIP, Telecommunications, Unified Communications, IP, Software Development, CTI, Integration, IP PBX, Visual Studio, Salesforce.com, .NET, JavaScript, HTML, Call Centers, Contact Centers, XML, TCP/IP, ASP.NET, SIP, TAPI, TSP
Education
University of Pennsylvania 1975 — 1980
BS in Computer Science Engineering, Computer Science Engineering
Dwight Franklin International School 1973 — 1975
High School Graduate, Math and Sciences
ShoreTel February 2005 - Present
Microsoft Newsgroup 1994 - 2008
Interactive Intelligence May 2000 - February 2005
Executone January 1995 - May 2000
Other include IBM Advanced Services, MECA Software, Coordination Technology, ADP/Bunker Ramo, etc. May 1980 - January 1995
Skills
Windows, C++, C#, Telephony, COM, asp.NET, Professional Services, IVR, Cisco Call Manager, VoIP, Telecommunications, Unified Communications, IP, Software Development, CTI, Integration, IP PBX, Visual Studio, Salesforce.com, .NET, JavaScript, HTML, Call Centers, Contact Centers, XML, TCP/IP, ASP.NET, SIP, TAPI, TSP
Education
University of Pennsylvania 1975 — 1980
BS in Computer Science Engineering, Computer Science Engineering
Dwight Franklin International School 1973 — 1975
High School Graduate, Math and Sciences
Russell Raby Jr, PMP Russell Raby Jr, PMP's Interactive Intelligence Experience May 2014 - February 2015
Job Experienced Project Manager and Business Professional
Industry Telecommunications
Experience
Fidelity Investments - Veritude April 2015 - Present
Interactive Intelligence May 2014 - February 2015
Fidelity Investments July 2011 - December 2013
Fidelity Investments March 2007 - July 2011
Fidelity Investments February 2001 - February 2007
Fidelity Investments May 1998 - February 2001
Fidelity Investments March 1997 - May 1998
Fidelity Investments January 1996 - March 1997
Fidelity Investments October 1995 - December 1995
Skills
Call Centers, PMP, Customer Experience, Management, Call Center, Leadership, Process Improvement, Telecommunications, Product Management, SDLC, Vendor Management, Business Analysis, Agile Methodologies, Project Management, IVR, Financial Services, Call Routing, Operations Management, Program Management, Contact Centers, Six Sigma, Business Process, Forecasting, Outsourcing, Business Process..., CRM, Workforce Management, Cross-functional Team..., Team Management, Databases, Project Portfolio..., Software Project..., Requirements Gathering, Data Analysis, VoIP, Team Leadership
Education
University of Massachusetts at Lowell
BS
Fidelity Investments - Veritude April 2015 - Present
Interactive Intelligence May 2014 - February 2015
Fidelity Investments July 2011 - December 2013
Fidelity Investments March 2007 - July 2011
Fidelity Investments February 2001 - February 2007
Fidelity Investments May 1998 - February 2001
Fidelity Investments March 1997 - May 1998
Fidelity Investments January 1996 - March 1997
Fidelity Investments October 1995 - December 1995
Skills
Call Centers, PMP, Customer Experience, Management, Call Center, Leadership, Process Improvement, Telecommunications, Product Management, SDLC, Vendor Management, Business Analysis, Agile Methodologies, Project Management, IVR, Financial Services, Call Routing, Operations Management, Program Management, Contact Centers, Six Sigma, Business Process, Forecasting, Outsourcing, Business Process..., CRM, Workforce Management, Cross-functional Team..., Team Management, Databases, Project Portfolio..., Software Project..., Requirements Gathering, Data Analysis, VoIP, Team Leadership
Education
University of Massachusetts at Lowell
BS
Denise Meyer's Interactive Intelligence Experience August 2009 - June 2015
Job
Industry Computer Software
Experience
Omtool July 2015 - Present
Interactive Intelligence August 2009 - June 2015
Interactive Intelligence August 2007 - August 2009
Polycom, Inc. December 2006 - August 2007
Polycom, Inc. January 2006 - October 2006
Polycom, Inc. April 2004 - January 2006
Polycom, Inc. October 2000 - April 2004
Skills
Online Marketing, Lead Generation, Email Marketing, Marketing Communications, Social Media Marketing, Strategy, Telecommunications, Marketing Strategy, Video Conferencing, Project Management, Go-to-market Strategy, Integrated Marketing, Unified Communications, Solution Selling, Copywriting, Digital Marketing, Leadership, Event Management, B2B Marketing, Event Planning, Management, Customer Experience, Non-profit Board...
Education
University of Massachusetts at Lowell 1996 — 2000
BSBA
Pinkerton Academy 1992 — 1996
General Studies
Omtool July 2015 - Present
Interactive Intelligence August 2009 - June 2015
Interactive Intelligence August 2007 - August 2009
Polycom, Inc. December 2006 - August 2007
Polycom, Inc. January 2006 - October 2006
Polycom, Inc. April 2004 - January 2006
Polycom, Inc. October 2000 - April 2004
Skills
Online Marketing, Lead Generation, Email Marketing, Marketing Communications, Social Media Marketing, Strategy, Telecommunications, Marketing Strategy, Video Conferencing, Project Management, Go-to-market Strategy, Integrated Marketing, Unified Communications, Solution Selling, Copywriting, Digital Marketing, Leadership, Event Management, B2B Marketing, Event Planning, Management, Customer Experience, Non-profit Board...
Education
University of Massachusetts at Lowell 1996 — 2000
BSBA
Pinkerton Academy 1992 — 1996
General Studies
Stephen Gordon, CWPP Stephen Gordon, CWPP's Interactive Intelligence Experience November 2012 - Present
Job Sr. Analyst, Implementation at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence November 2012 - Present
Hyatt Hotels Corporation May 2006 - September 2012
Hyatt Hotels Corporation May 2002 - May 2006
Hyatt Hotels Corporation January 2001 - May 2002
Skills
MS Office Suite, Aspect eWFM, IEX TotalView, BayBridge CenterBridge, Avaya CMS, Kana, PowerPoint, Workforce Management, Workforce Planning, Forecasting, Long Term Business..., Cost Allocation, Budget, Strategic Planning, Budgets, Avaya, IEX, Process Improvement, Microsoft Office, Coaching, Management, Call Centers, Project Planning, Business Intelligence, Customer Satisfaction, Vendor Management, Process Scheduler, Contact Centers, Sales
Education
University of Nebraska at Omaha 1996 — 1998
Millard South 1992 — 1996
Highschool Diploma, General Studies
Interactive Intelligence November 2012 - Present
Hyatt Hotels Corporation May 2006 - September 2012
Hyatt Hotels Corporation May 2002 - May 2006
Hyatt Hotels Corporation January 2001 - May 2002
Skills
MS Office Suite, Aspect eWFM, IEX TotalView, BayBridge CenterBridge, Avaya CMS, Kana, PowerPoint, Workforce Management, Workforce Planning, Forecasting, Long Term Business..., Cost Allocation, Budget, Strategic Planning, Budgets, Avaya, IEX, Process Improvement, Microsoft Office, Coaching, Management, Call Centers, Project Planning, Business Intelligence, Customer Satisfaction, Vendor Management, Process Scheduler, Contact Centers, Sales
Education
University of Nebraska at Omaha 1996 — 1998
Millard South 1992 — 1996
Highschool Diploma, General Studies
Justin Dahlke Justin Dahlke's Interactive Intelligence Experience October 2013 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence October 2013 - Present
Bronto Software May 2009 - September 2013
WNCN-TV - NBC17.com 2007 - May 2009
McClatchy Interactive October 2006 - September 2007
JBA Network January 2004 - October 2006
TopFloorStudio, LLC. 2005 - 2005
Skills
MySQL, PHP, Hadoop, Java, Cassandra, Zend Framework, jQuery, JavaScript, CSS, Apache, REST, Web Applications, AJAX, MVC, HTML, Web Development, Linux, HBase, Spring
Education
University of North Carolina at Asheville 2000 — 2004
Bachelor in multimedia arts & sciences, Focus in audio recording
Interactive Intelligence October 2013 - Present
Bronto Software May 2009 - September 2013
WNCN-TV - NBC17.com 2007 - May 2009
McClatchy Interactive October 2006 - September 2007
JBA Network January 2004 - October 2006
TopFloorStudio, LLC. 2005 - 2005
Skills
MySQL, PHP, Hadoop, Java, Cassandra, Zend Framework, jQuery, JavaScript, CSS, Apache, REST, Web Applications, AJAX, MVC, HTML, Web Development, Linux, HBase, Spring
Education
University of North Carolina at Asheville 2000 — 2004
Bachelor in multimedia arts & sciences, Focus in audio recording
Tina Jesson Tina Jesson's Interactive Intelligence Experience December 2010 - August 2011
Job CEO Tina's Traditional Old English Kitchen, The T Plan & Tina's Traditional Tea Room Tours
Industry Food Production
Experience
Tina's Traditional Old English Kitchen November 2011 - Present
The T-Plan 2011 - Present
Food Revolution Day 2012 - 2013
Visibility Creator November 2008 - November 2011
Interactive Intelligence December 2010 - August 2011
Home Stagers Academy March 2004 - December 2010
Green Fest Expos Inc July 2009 - June 2010
www.homestagers.co.uk January 2001 - January 2009
Cattles PLC June 1997 - December 2001
Atos Origin April 1997 - July 2001
Skills
Cooking, Lead Generation, Email Marketing, Marketing Communications, Social Media, Public Relations, Copywriting, Database Marketing, Brand Management, Trade Shows, Public Speaking, Online Advertising, B2B
Education
University of Nottingham 1994 — 1996
HNC, Computer Studies
Queen Elizabeths Grammer School 1979 — 1985
Tina's Traditional Old English Kitchen November 2011 - Present
The T-Plan 2011 - Present
Food Revolution Day 2012 - 2013
Visibility Creator November 2008 - November 2011
Interactive Intelligence December 2010 - August 2011
Home Stagers Academy March 2004 - December 2010
Green Fest Expos Inc July 2009 - June 2010
www.homestagers.co.uk January 2001 - January 2009
Cattles PLC June 1997 - December 2001
Atos Origin April 1997 - July 2001
Skills
Cooking, Lead Generation, Email Marketing, Marketing Communications, Social Media, Public Relations, Copywriting, Database Marketing, Brand Management, Trade Shows, Public Speaking, Online Advertising, B2B
Education
University of Nottingham 1994 — 1996
HNC, Computer Studies
Queen Elizabeths Grammer School 1979 — 1985
Ben Coats Ben Coats's Interactive Intelligence Experience November 2012 - Present
Job Sr. Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence November 2012 - Present
Interactive Intelligence February 2012 - November 2012
Colonial Life August 2011 - February 2012
CGI September 2009 - August 2011
Aprimo, Inc. July 2007 - September 2009
Newberry Pathology Associates May 2001 - July 2007
Skills
C#, JavaScript, HTML5, CSS3, ASP.NET, Microsoft SQL Server, VB.NET, WinForms, Software Development, XML, Agile Methodologies
Education
University of South Carolina-Columbia 2005 — 2007
Bachelor of Science, Physics
Piedmont Technical College 1999 — 2005
Associate of Science, General
Interactive Intelligence November 2012 - Present
Interactive Intelligence February 2012 - November 2012
Colonial Life August 2011 - February 2012
CGI September 2009 - August 2011
Aprimo, Inc. July 2007 - September 2009
Newberry Pathology Associates May 2001 - July 2007
Skills
C#, JavaScript, HTML5, CSS3, ASP.NET, Microsoft SQL Server, VB.NET, WinForms, Software Development, XML, Agile Methodologies
Education
University of South Carolina-Columbia 2005 — 2007
Bachelor of Science, Physics
Piedmont Technical College 1999 — 2005
Associate of Science, General
Ken Dickinson Ken Dickinson's Interactive Intelligence Experience October 2014 - Present
Job Agile Testing Manager | Senior Software Engineer
Industry Computer Software
Experience
Interactive Intelligence October 2014 - Present
Interactive Intelligence May 2014 - October 2014
OrgSpan, Inc. March 2014 - May 2014
Subway September 2010 - March 2014
Subway August 2007 - September 2010
Skills
Test Automation, Agile Methodologies, Quality Assurance, Scrum, Testing, Business Analysis, System Testing, User Acceptance Testing, POS, Requirements Analysis, Visual Studio, Software Quality..., Visio, SQL, Software Development, Mobile Applications, Regression Testing, Test Strategy, Test Management, Test Planning, Management, Ruby, Cucumber, iOS development, Amazon Web Services..., Unified Communications, Android Development, CaaS, SaaS, Mobile Strategy, JavaScript, UI Automation, .NET, SQL Server, Integration Testing, TestComplete, Ranorex, JIRA, Continuous Delivery, Test Driven Development, SoapUI, Performance Testing, Load Testing, Mobile Payments, Mobile Technology, Large Scale Deployments, Mobile Design, Cross-platform..., User Experience, Swift
Education
University of New Haven 2002 — 2005
Computer Science
Learning Tree International 2011 — 2011
Software Testing Foundation
Interactive Intelligence October 2014 - Present
Interactive Intelligence May 2014 - October 2014
OrgSpan, Inc. March 2014 - May 2014
Subway September 2010 - March 2014
Subway August 2007 - September 2010
Skills
Test Automation, Agile Methodologies, Quality Assurance, Scrum, Testing, Business Analysis, System Testing, User Acceptance Testing, POS, Requirements Analysis, Visual Studio, Software Quality..., Visio, SQL, Software Development, Mobile Applications, Regression Testing, Test Strategy, Test Management, Test Planning, Management, Ruby, Cucumber, iOS development, Amazon Web Services..., Unified Communications, Android Development, CaaS, SaaS, Mobile Strategy, JavaScript, UI Automation, .NET, SQL Server, Integration Testing, TestComplete, Ranorex, JIRA, Continuous Delivery, Test Driven Development, SoapUI, Performance Testing, Load Testing, Mobile Payments, Mobile Technology, Large Scale Deployments, Mobile Design, Cross-platform..., User Experience, Swift
Education
University of New Haven 2002 — 2005
Computer Science
Learning Tree International 2011 — 2011
Software Testing Foundation
Christina Gates Christina Gates's Interactive Intelligence Experience July 2014 - Present
Job
Industry Online Media
Experience
Interactive Intelligence July 2014 - Present
Trident Marketing January 2014 - July 2014
Trident Marketing May 2013 - February 2014
Yelp.com January 2010 - May 2013
Algonquin Books of Chapel Hill/Workman Publishing July 2007 - January 2010
University of North Carolina Press February 2006 - July 2007
TIPS Technical Publishing August 2005 - January 2006
Algonquin Books/Workman Publishing May 2004 - August 2005
Skills
Community Management, Community Engagement, Social Media, Social Media Marketing, Digital Marketing, Event Planning, Press Releases, Publicity, Editing, Brand Awareness, Brand Ambassadorship, Public Relations, Online Reputation..., Negotiation, Blogging, Newsletters, Copywriting, Research, Email Marketing, Publishing, Event Management, Media Relations, Facebook, Marketing Communications, Advertising, Social Networking, Online Advertising, Content Strategy, Marketing, New Media, Online Marketing, Social Marketing, Content Management, Copy Editing
Education
University of North Carolina at Chapel Hill
BA, English
University of North Carolina at Greensboro
MA, English -- Writing & Editing
Interactive Intelligence July 2014 - Present
Trident Marketing January 2014 - July 2014
Trident Marketing May 2013 - February 2014
Yelp.com January 2010 - May 2013
Algonquin Books of Chapel Hill/Workman Publishing July 2007 - January 2010
University of North Carolina Press February 2006 - July 2007
TIPS Technical Publishing August 2005 - January 2006
Algonquin Books/Workman Publishing May 2004 - August 2005
Skills
Community Management, Community Engagement, Social Media, Social Media Marketing, Digital Marketing, Event Planning, Press Releases, Publicity, Editing, Brand Awareness, Brand Ambassadorship, Public Relations, Online Reputation..., Negotiation, Blogging, Newsletters, Copywriting, Research, Email Marketing, Publishing, Event Management, Media Relations, Facebook, Marketing Communications, Advertising, Social Networking, Online Advertising, Content Strategy, Marketing, New Media, Online Marketing, Social Marketing, Content Management, Copy Editing
Education
University of North Carolina at Chapel Hill
BA, English
University of North Carolina at Greensboro
MA, English -- Writing & Editing
Jameson Allden-Collins Jameson Allden-Collins's Interactive Intelligence Experience April 2000 - November 2003
Job CEO of ALLSTRAC INC
Industry Computer Networking
Experience
Allstrac, Inc. January 2013 - Present
Emtec Federal Inc. April 2011 - January 2013
Pepperweed Consulting January 2009 - April 2011
Absolute Software November 2003 - January 2009
Interactive Intelligence April 2000 - November 2003
OCR Services Inc. April 1995 - April 2000
USARA (U.S. Army Ranger Association) August 1988 - September 1992
Skills
SaaS, Cloud Computing, Enterprise Software, Solution Selling, Channel, Professional Services, Business Alliances, Salesforce.com, Account Management, Managed Services, Direct Sales, Channel Partners, Sales Enablement, Enterprise Technology..., Enterprise Solution..., CRM, Product Management, New Business Development, Security, Integration, Strategic Partnerships, IT Service Management, Management, Sales Process, Software Industry, Go-to-market Strategy, Business Development, Data Center, Complex Sales, Virtualization, Leadership, Partner Management, IT Management, SharePoint, Demand Generation, Start-ups, Pre-sales, HP, Cisco Technologies, Cross-functional Team..., Negotiation, Strategic Alliances, Contract Negotiation, Key Account Management, Sales Presentations, B2B, Storage, VoIP, Competitive Analysis, Business Intelligence
Education
University of Oxford 1992 — 1997
MST Law, International Law
Allstrac, Inc. January 2013 - Present
Emtec Federal Inc. April 2011 - January 2013
Pepperweed Consulting January 2009 - April 2011
Absolute Software November 2003 - January 2009
Interactive Intelligence April 2000 - November 2003
OCR Services Inc. April 1995 - April 2000
USARA (U.S. Army Ranger Association) August 1988 - September 1992
Skills
SaaS, Cloud Computing, Enterprise Software, Solution Selling, Channel, Professional Services, Business Alliances, Salesforce.com, Account Management, Managed Services, Direct Sales, Channel Partners, Sales Enablement, Enterprise Technology..., Enterprise Solution..., CRM, Product Management, New Business Development, Security, Integration, Strategic Partnerships, IT Service Management, Management, Sales Process, Software Industry, Go-to-market Strategy, Business Development, Data Center, Complex Sales, Virtualization, Leadership, Partner Management, IT Management, SharePoint, Demand Generation, Start-ups, Pre-sales, HP, Cisco Technologies, Cross-functional Team..., Negotiation, Strategic Alliances, Contract Negotiation, Key Account Management, Sales Presentations, B2B, Storage, VoIP, Competitive Analysis, Business Intelligence
Education
University of Oxford 1992 — 1997
MST Law, International Law
Danny Meyers Danny Meyers's Interactive Intelligence Experience October 2007 - March 2015
Job Delivering tomorrow's contact center today at inContact
Industry Computer Software
Experience
inContact April 2015 - Present
Interactive Intelligence October 2007 - March 2015
AMTdirect January 2006 - October 2007
Witness Systems 2004 - 2005
Skills
Call Center, CaaS/SaaS/Cloud, IVR, Solution Selling, Workforce Management, Dialer, Dialers, Sales Process, Product Management, VoIP, Unified Communications, Telephony, Selling, Call Centers, Managed Services, ACD, Customer Experience, Sales Operations, IP, Contact Centers, Channel Partners, Sales, SaaS, Pre-sales, Call Logging, Account Management, Direct Sales, New Business Development, Professional Services, Speech Recognition, Software Industry, SIP, CTI, Unified Messaging, Telecommunications, Sales Management, Salesforce.com, Cloud Computing, Sales Engineering, SIP Trunking, IP PBX, Avaya, CRM, Enterprise Software
Education
University of North Carolina at Charlotte
Bachelor of Science (BS)
inContact April 2015 - Present
Interactive Intelligence October 2007 - March 2015
AMTdirect January 2006 - October 2007
Witness Systems 2004 - 2005
Skills
Call Center, CaaS/SaaS/Cloud, IVR, Solution Selling, Workforce Management, Dialer, Dialers, Sales Process, Product Management, VoIP, Unified Communications, Telephony, Selling, Call Centers, Managed Services, ACD, Customer Experience, Sales Operations, IP, Contact Centers, Channel Partners, Sales, SaaS, Pre-sales, Call Logging, Account Management, Direct Sales, New Business Development, Professional Services, Speech Recognition, Software Industry, SIP, CTI, Unified Messaging, Telecommunications, Sales Management, Salesforce.com, Cloud Computing, Sales Engineering, SIP Trunking, IP PBX, Avaya, CRM, Enterprise Software
Education
University of North Carolina at Charlotte
Bachelor of Science (BS)
Jeff Kays Jeff Kays's Interactive Intelligence Experience 2015 - Present
Job Business Advisory | Customer Experience | Executive Coaching | Leadership Development
Industry Management Consulting
Experience
Interactive Intelligence 2015 - Present
Eight 25 Group, LLC 2011 - Present
Marshall Goldsmith Stakeholder Centered Coaching 2013 - Present
Vistage International 2011 - Present
VorsightBP 2014 - Present
Tip of the Spear Ventures 2013 - Present
Skills
Competitive Analysis, P&L Management, Marketing Strategy, Strategic Alliances, Global Business..., Growth Strategies, Direct Sales, Sales Process, Market Analysis, Sales Management, Leadership Development, Channel, Executive Coaching, Strategy, Channel Partners, Cross-functional Team..., Enterprise Software, Start-ups, Leadership, Program Management, Management Consulting, Entrepreneurship, Strategic Partnerships, Executive Management, Management, E-commerce, CRM, Strategic Planning, Solution Selling, Go-to-market Strategy, Sales, Business Strategy, Coaching, SaaS, New Business Development, Business Development, Unified Communications, Marketing, Analytics, Product Marketing, Lead Generation, Product Management, Professional Services, Networking, Talent Management, Selling, Organizational..., Cloud Computing, Consulting, Salesforce.com
Education
The University of Texas at Dallas - School of Management
Master of Business Administration (MBA), Management
The University of Texas at Dallas - School of Management
Graduate Certificate, Executive & Professional Coaching
University of Missouri-Saint Louis
Bachelor of Arts, Communications
Interactive Intelligence 2015 - Present
Eight 25 Group, LLC 2011 - Present
Marshall Goldsmith Stakeholder Centered Coaching 2013 - Present
Vistage International 2011 - Present
VorsightBP 2014 - Present
Tip of the Spear Ventures 2013 - Present
Skills
Competitive Analysis, P&L Management, Marketing Strategy, Strategic Alliances, Global Business..., Growth Strategies, Direct Sales, Sales Process, Market Analysis, Sales Management, Leadership Development, Channel, Executive Coaching, Strategy, Channel Partners, Cross-functional Team..., Enterprise Software, Start-ups, Leadership, Program Management, Management Consulting, Entrepreneurship, Strategic Partnerships, Executive Management, Management, E-commerce, CRM, Strategic Planning, Solution Selling, Go-to-market Strategy, Sales, Business Strategy, Coaching, SaaS, New Business Development, Business Development, Unified Communications, Marketing, Analytics, Product Marketing, Lead Generation, Product Management, Professional Services, Networking, Talent Management, Selling, Organizational..., Cloud Computing, Consulting, Salesforce.com
Education
The University of Texas at Dallas - School of Management
Master of Business Administration (MBA), Management
The University of Texas at Dallas - School of Management
Graduate Certificate, Executive & Professional Coaching
University of Missouri-Saint Louis
Bachelor of Arts, Communications
Mark Zerr's Interactive Intelligence Experience September 2011 - Present
Job Technical Analyst for Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence September 2011 - Present
Wesleyan Church Corp February 2000 - September 2011
St. Vincent Hospital June 1997 - February 2000
Skills
SQL, Microsoft SQL Server, SharePoint, Crystal Reports, Business Analysis, Requirements Analysis, Integration, Business Intelligence, ERP, SSRS, Visio, T-SQL, Troubleshooting, Visual Studio, Windows Server, Business Process, Microsoft Dynamics AX, Microsoft Dynamics GP, Workday, Sage FAS Fixed Assets
Education
University of Indianapolis 1986 — 1990
Bachelor’s Degree, MIS
Interactive Intelligence September 2011 - Present
Wesleyan Church Corp February 2000 - September 2011
St. Vincent Hospital June 1997 - February 2000
Skills
SQL, Microsoft SQL Server, SharePoint, Crystal Reports, Business Analysis, Requirements Analysis, Integration, Business Intelligence, ERP, SSRS, Visio, T-SQL, Troubleshooting, Visual Studio, Windows Server, Business Process, Microsoft Dynamics AX, Microsoft Dynamics GP, Workday, Sage FAS Fixed Assets
Education
University of Indianapolis 1986 — 1990
Bachelor’s Degree, MIS
Ora Ocon Ora Ocon's Interactive Intelligence Experience April 2014 - Present
Job Team Lead, Principle Implementation Consultant at Interactive Intelligence
Industry Insurance
Experience
Interactive Intelligence April 2014 - Present
Black Knight Financial Services (formerly LPS) August 2013 - April 2014
Allstate October 2012 - August 2013
FSV Payment Systems January 2009 - October 2012
Merrill Lynch March 2007 - January 2009
Citi April 2001 - August 2006
Skills
SDLC, Requirements Analysis, Quality Assurance, Business Analysis, Visio, Vendor Management, Software Documentation, Business Requirements, Project Management, Program Management, Enterprise Architecture, Process Improvement, Agile & Waterfall..., Training, Debit Cards, Insurance, Pre-paid Cards, Technical Support, Technical Writing, Matlab, Java, Management, Disaster Recovery, SharePoint, Credit Cards, Collections, SQL, Technical Analysis, Systems Analysis, Integration, Agile Methodologies, Software Project..., Business Process, User Acceptance Testing, Business Intelligence, Business Process..., MS Project, Data Warehousing, Scrum, Databases, Analysis, Testing, Requirements Gathering, Microsoft SQL Server
Education
University of North Florida
BSEE, Electrical Engineering
Interactive Intelligence April 2014 - Present
Black Knight Financial Services (formerly LPS) August 2013 - April 2014
Allstate October 2012 - August 2013
FSV Payment Systems January 2009 - October 2012
Merrill Lynch March 2007 - January 2009
Citi April 2001 - August 2006
Skills
SDLC, Requirements Analysis, Quality Assurance, Business Analysis, Visio, Vendor Management, Software Documentation, Business Requirements, Project Management, Program Management, Enterprise Architecture, Process Improvement, Agile & Waterfall..., Training, Debit Cards, Insurance, Pre-paid Cards, Technical Support, Technical Writing, Matlab, Java, Management, Disaster Recovery, SharePoint, Credit Cards, Collections, SQL, Technical Analysis, Systems Analysis, Integration, Agile Methodologies, Software Project..., Business Process, User Acceptance Testing, Business Intelligence, Business Process..., MS Project, Data Warehousing, Scrum, Databases, Analysis, Testing, Requirements Gathering, Microsoft SQL Server
Education
University of North Florida
BSEE, Electrical Engineering
Christina S Gerard Christina S Gerard's Interactive Intelligence Experience 2003 - 2005
Job National Business Development Sales | Account Relationship Manager | Client Representative | Inside Sales at Echo360
Industry Computer Software
Experience
WiserU September 2013 - Present
Echo360, Inc. September 2012 - 2013
MB Associates Leaps & Bounds 2009 - August 2012
HP Software/ Tower Software 2007 - 2009
Synchris, Inc. (Acquired by Spring CM) 2006 - 2007
Interactive Intelligence 2003 - 2005
NobleStar Systems 2002 - 2003
TruSecure Corporation 2000 - 2002
Skills
Marketing Management, Enterprise Software, Cloud Computing, SaaS, Lead Generation, Solution Selling, Salesforce.com, New Business Development, Account Management, Professional Services, Business Development, Demand Generation, Sales, Program Management, Go-to-market Strategy, CRM, Channel, Strategic Partnerships, Marketing, Networking, Management, Leadership, Customer Satisfaction, Small Business, Consulting, Direct Sales, Selling, Sales Process, Security, Product Marketing, Channel Partners, Strategy, Start-ups, Cold Calling, Business Alliances, Advertising, Product Management, Sales Management, ACT!, Client Service Oriented, Sales Prospecting, Upselling, VoIP, Enterprise Solution..., Sales Logix, Negotiation, Software Industry, Sales Presentations, Marketing Strategy, B2B
Education
University of Massachusetts Boston
Psychology
WiserU September 2013 - Present
Echo360, Inc. September 2012 - 2013
MB Associates Leaps & Bounds 2009 - August 2012
HP Software/ Tower Software 2007 - 2009
Synchris, Inc. (Acquired by Spring CM) 2006 - 2007
Interactive Intelligence 2003 - 2005
NobleStar Systems 2002 - 2003
TruSecure Corporation 2000 - 2002
Skills
Marketing Management, Enterprise Software, Cloud Computing, SaaS, Lead Generation, Solution Selling, Salesforce.com, New Business Development, Account Management, Professional Services, Business Development, Demand Generation, Sales, Program Management, Go-to-market Strategy, CRM, Channel, Strategic Partnerships, Marketing, Networking, Management, Leadership, Customer Satisfaction, Small Business, Consulting, Direct Sales, Selling, Sales Process, Security, Product Marketing, Channel Partners, Strategy, Start-ups, Cold Calling, Business Alliances, Advertising, Product Management, Sales Management, ACT!, Client Service Oriented, Sales Prospecting, Upselling, VoIP, Enterprise Solution..., Sales Logix, Negotiation, Software Industry, Sales Presentations, Marketing Strategy, B2B
Education
University of Massachusetts Boston
Psychology
Randy Miears Randy Miears's Interactive Intelligence Experience January 2013 - August 2014
Job Manager of Affiliate Sales at Boastly iMobiCard
Industry Information Technology and Services
Experience
Boastly iMobiCard August 2014 - Present
Interactive Intelligence January 2013 - August 2014
Windstream Hosted Solutions August 2012 - January 2013
GHA Technologies December 2011 - August 2012
AVST November 2007 - March 2011
Triton Netoworks October 2006 - November 2007
AIT Technologies May 2004 - September 2006
Mercury Communication Services, Inc. June 1999 - April 2004
Skills
Solution Selling, Cloud Computing, Direct Sales, Telecommunications, Account Management, Selling, Unified Communications, Sales Operations, Sales Management, Sales, Cold Calling, Leadership, Integration, VoIP, Managed Services, Wireless, Channel Partners, New Business Development, Professional Services, SaaS, Networking, Salesforce.com, Enterprise Software, Sales Process, Call Centers, Strategic Partnerships, CRM, Disaster Recovery
Education
University of North Texas
Bachelor of Business Administration (BBA), Business Administration
Boastly iMobiCard August 2014 - Present
Interactive Intelligence January 2013 - August 2014
Windstream Hosted Solutions August 2012 - January 2013
GHA Technologies December 2011 - August 2012
AVST November 2007 - March 2011
Triton Netoworks October 2006 - November 2007
AIT Technologies May 2004 - September 2006
Mercury Communication Services, Inc. June 1999 - April 2004
Skills
Solution Selling, Cloud Computing, Direct Sales, Telecommunications, Account Management, Selling, Unified Communications, Sales Operations, Sales Management, Sales, Cold Calling, Leadership, Integration, VoIP, Managed Services, Wireless, Channel Partners, New Business Development, Professional Services, SaaS, Networking, Salesforce.com, Enterprise Software, Sales Process, Call Centers, Strategic Partnerships, CRM, Disaster Recovery
Education
University of North Texas
Bachelor of Business Administration (BBA), Business Administration
Keith R. Hardin PMP's Interactive Intelligence Experience October 1999 - December 2004
Job Information Technology Project Manager at BCforward / Bucher & Christian
Industry Information Technology and Services
Experience
BCforward / Bucher & Christian October 2010 - Present
BCforward / Bucher & Christian October 2010 - Present
State of Indiana / FSSA April 2005 - June 2010
State of Indiana / FSSA April 2005 - June 2010
Interactive Intelligence October 1999 - December 2004
Education
University of Louisville 1977 — 1987
BS & MS
BCforward / Bucher & Christian October 2010 - Present
BCforward / Bucher & Christian October 2010 - Present
State of Indiana / FSSA April 2005 - June 2010
State of Indiana / FSSA April 2005 - June 2010
Interactive Intelligence October 1999 - December 2004
Education
University of Louisville 1977 — 1987
BS & MS
Ron Reich's Interactive Intelligence Experience April 2013 - July 2015
Job
Industry Entertainment
Experience
Self Employed Grandfather July 2015 - Present
Interactive Intelligence April 2013 - July 2015
Employee Benefits Communications September 2011 - March 2013
The TriSyn Group, an Infor Company July 2009 - August 2011
Autonomy-Cardiff November 2007 - November 2008
Ilog, Inc. August 2004 - September 2007
Pegasystems, Inc. October 1999 - July 2004
Skills
SaaS, CRM, Leadership, Software Industry, Sales Operations, Salesforce.com, Business Development, New Business Development, Start-ups, Professional Services, Business Alliances, Go-to-market Strategy, Sales, Financial Services, Management, Vendor Management, Cloud Computing, Solution Selling, Strategy, Selling, Sales Process, Account Management, Business Intelligence, Recruiting, Product Management, Lead Generation, Direct Sales, Enterprise Software, Pre-sales, Cold Calling, Strategic Partnerships, Channel Partners, Consulting, Sales Enablement
Education
UNC - Chapel Hill 1967 — 1971
BA
Self Employed Grandfather July 2015 - Present
Interactive Intelligence April 2013 - July 2015
Employee Benefits Communications September 2011 - March 2013
The TriSyn Group, an Infor Company July 2009 - August 2011
Autonomy-Cardiff November 2007 - November 2008
Ilog, Inc. August 2004 - September 2007
Pegasystems, Inc. October 1999 - July 2004
Skills
SaaS, CRM, Leadership, Software Industry, Sales Operations, Salesforce.com, Business Development, New Business Development, Start-ups, Professional Services, Business Alliances, Go-to-market Strategy, Sales, Financial Services, Management, Vendor Management, Cloud Computing, Solution Selling, Strategy, Selling, Sales Process, Account Management, Business Intelligence, Recruiting, Product Management, Lead Generation, Direct Sales, Enterprise Software, Pre-sales, Cold Calling, Strategic Partnerships, Channel Partners, Consulting, Sales Enablement
Education
UNC - Chapel Hill 1967 — 1971
BA
Amber Molina Amber Molina's Interactive Intelligence Experience November 2013 - December 2014
Job Events & Community Relations Coordinator at NextGear Capital
Industry Financial Services
Experience
NextGear Capital January 2015 - Present
Interactive Intelligence November 2013 - December 2014
Interactive Intelligence October 2012 - October 2013
Indiana Sports Corporation May 2012 - September 2012
Fox Sports Indiana February 2012 - June 2012
HDG Mansur January 2012 - May 2012
Consult One February 2012 - March 2012
Emmis Communications May 2011 - August 2011
Hawthorns Golf and Country Club May 2010 - August 2010
Education
University of Missouri-Columbia 2008 — 2011
Communication, Organizational Communication, Film Studies
NextGear Capital January 2015 - Present
Interactive Intelligence November 2013 - December 2014
Interactive Intelligence October 2012 - October 2013
Indiana Sports Corporation May 2012 - September 2012
Fox Sports Indiana February 2012 - June 2012
HDG Mansur January 2012 - May 2012
Consult One February 2012 - March 2012
Emmis Communications May 2011 - August 2011
Hawthorns Golf and Country Club May 2010 - August 2010
Education
University of Missouri-Columbia 2008 — 2011
Communication, Organizational Communication, Film Studies
Anna Flynn's Interactive Intelligence Experience August 2015 - Present
Job Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence August 2015 - Present
UNC Technology Without Borders October 2013 - Present
Sweeps September 2014 - Present
Capital One June 2015 - August 2015
University of North Carolina at Chapel Hill August 2014 - May 2015
University of Southern California June 2014 - August 2014
University of Maryland October 2011 - May 2012
Skills
Programming, Software Development, Java, Python, C++, JavaScript, HTML, CSS, Robotics, Bootstrap, Unix, Computer Science, Eclipse, C, Perl
Education
University of North Carolina at Chapel Hill 2012 — 2015
Bachelor of Science (B.S.), Computer Science
Interactive Intelligence August 2015 - Present
UNC Technology Without Borders October 2013 - Present
Sweeps September 2014 - Present
Capital One June 2015 - August 2015
University of North Carolina at Chapel Hill August 2014 - May 2015
University of Southern California June 2014 - August 2014
University of Maryland October 2011 - May 2012
Skills
Programming, Software Development, Java, Python, C++, JavaScript, HTML, CSS, Robotics, Bootstrap, Unix, Computer Science, Eclipse, C, Perl
Education
University of North Carolina at Chapel Hill 2012 — 2015
Bachelor of Science (B.S.), Computer Science
Aaron Ward Aaron Ward's Interactive Intelligence Experience June 2015 - Present
Job MidMarket Sales Manager Helping customers gain a competitive advantage
Industry Computer Software
Experience
Interactive Intelligence June 2015 - Present
Cisco Systems Capital October 2010 - June 2015
Cisco Systems August 2007 - November 2010
Shoreline Mortgage 2005 - 2007
Wachovia, A Wells Fargo Company 2002 - 2005
Skills
Channel, Strategy, Sales, Finance Consulting, Service Providers, Strategic Planning, Channel Partners, Negotiation, Unified Communications, Sales Process, Cisco Technologies, Selling, Solution Selling, VoIP, Direct Sales, SaaS, Go-to-market Strategy, Cloud Computing, Salesforce.com, Data Center, Managed Services, Management, Account Management, Telecommunications, Professional Services, Enterprise Software, Virtualization, Sales Operations, Business Development, Sales Enablement, CRM, Networking
Education
University of North Carolina at Wilmington
Bachelor's degree
Interactive Intelligence June 2015 - Present
Cisco Systems Capital October 2010 - June 2015
Cisco Systems August 2007 - November 2010
Shoreline Mortgage 2005 - 2007
Wachovia, A Wells Fargo Company 2002 - 2005
Skills
Channel, Strategy, Sales, Finance Consulting, Service Providers, Strategic Planning, Channel Partners, Negotiation, Unified Communications, Sales Process, Cisco Technologies, Selling, Solution Selling, VoIP, Direct Sales, SaaS, Go-to-market Strategy, Cloud Computing, Salesforce.com, Data Center, Managed Services, Management, Account Management, Telecommunications, Professional Services, Enterprise Software, Virtualization, Sales Operations, Business Development, Sales Enablement, CRM, Networking
Education
University of North Carolina at Wilmington
Bachelor's degree
Charles Swain Charles Swain's Interactive Intelligence Experience June 2013 - Present
Job Contact Center Consultant
Industry Management Consulting
Experience
Interactive Intelligence June 2013 - Present
Chase April 2011 - June 2013
Fidelity National Information Services July 2003 - September 2010
Skills
Workforce Management, Cross-functional Team..., Business Analysis, Business Process..., Telecommunications, Vendor Management, Contact Centers, Call Center, Six Sigma, Customer Experience, Process Improvement, Leadership, Analysis, Avaya, IVR, Call Centers, Operations Management, Performance Management, BPO
Education
University of North Texas 1988 — 1992
Interactive Intelligence June 2013 - Present
Chase April 2011 - June 2013
Fidelity National Information Services July 2003 - September 2010
Skills
Workforce Management, Cross-functional Team..., Business Analysis, Business Process..., Telecommunications, Vendor Management, Contact Centers, Call Center, Six Sigma, Customer Experience, Process Improvement, Leadership, Analysis, Avaya, IVR, Call Centers, Operations Management, Performance Management, BPO
Education
University of North Texas 1988 — 1992
Nilesh Ghadge Nilesh Ghadge's Interactive Intelligence Experience September 2013 - May 2015
Job Software Engineer at Coyote Logistics
Industry Computer Software
Experience
Coyote Logistics June 2015 - Present
Interactive Intelligence September 2013 - May 2015
Indiana University School of Medicine May 2012 - August 2013
Indiana University School of Medicine January 2012 - May 2012
Cisco Systems January 2009 - December 2011
Skills
Shell Scripting, Microsoft SQL Server, Linux, C, Perl, SQL, Java, C++, Unix, ASP.NET, jQuery, JavaScript, MySQL, Apache, CSS, TCP/IP, XML, Core Java, PostgreSQL, jQuery Mobile, HTML, C#, PHP, Eclipse, Android, XSLT, Web Applications, Programming, Subversion, Windows Phone, Windows Azure, WCF Services, SQL Azure, Silverlight, WPF, AJAX, SharePoint, Test Driven Development, Git, Github, XAML, SoapUI, Fiddler, REST, .NET, Software Development, WCF
Education
Purdue School of Science, Indianapolis, USA 2012 — 2013
Master of Science (M.S.)
University of Pune 2004 — 2008
Bachelor of Engineering
Coyote Logistics June 2015 - Present
Interactive Intelligence September 2013 - May 2015
Indiana University School of Medicine May 2012 - August 2013
Indiana University School of Medicine January 2012 - May 2012
Cisco Systems January 2009 - December 2011
Skills
Shell Scripting, Microsoft SQL Server, Linux, C, Perl, SQL, Java, C++, Unix, ASP.NET, jQuery, JavaScript, MySQL, Apache, CSS, TCP/IP, XML, Core Java, PostgreSQL, jQuery Mobile, HTML, C#, PHP, Eclipse, Android, XSLT, Web Applications, Programming, Subversion, Windows Phone, Windows Azure, WCF Services, SQL Azure, Silverlight, WPF, AJAX, SharePoint, Test Driven Development, Git, Github, XAML, SoapUI, Fiddler, REST, .NET, Software Development, WCF
Education
Purdue School of Science, Indianapolis, USA 2012 — 2013
Master of Science (M.S.)
University of Pune 2004 — 2008
Bachelor of Engineering
Patrick Hahn Patrick Hahn's Interactive Intelligence Experience May 2015 - August 2015
Job Software Engineer Intern at Interactive Intelligence
Industry Computer Software
Experience
UNC-Chapel Hill Computer Science August 2015 - Present
Interactive Intelligence May 2015 - August 2015
Bloom Lab at UNC-Chapel Hill February 2015 - May 2015
CISMM at UNC-Chapel Hill May 2013 - December 2014
Skills
Java, Programming, Data Analysis, Research, Matlab, Computer Science, Software Development, C++, Statistics, Machine Learning, Git, GAMS, REST
Education
University of North Carolina at Chapel Hill 2012 — 2016
Bachelor's Degree, Computer Science, Mathematical Decision Sciences, 3.93 GPA
UNC-Chapel Hill Computer Science August 2015 - Present
Interactive Intelligence May 2015 - August 2015
Bloom Lab at UNC-Chapel Hill February 2015 - May 2015
CISMM at UNC-Chapel Hill May 2013 - December 2014
Skills
Java, Programming, Data Analysis, Research, Matlab, Computer Science, Software Development, C++, Statistics, Machine Learning, Git, GAMS, REST
Education
University of North Carolina at Chapel Hill 2012 — 2016
Bachelor's Degree, Computer Science, Mathematical Decision Sciences, 3.93 GPA
Catherine Vitat's Interactive Intelligence Experience July 2014 - Present
Job Senior Proposal Writer English and French, Interactive Intelligence, Inc.
Industry Computer Software
Experience
Interactive Intelligence July 2014 - Present
One-of-a-Kind-Writer at WordPress September 2013 - July 2014
One of a Kind Writing and Translation November 2012 - July 2014
SEPHORA October 2013 - June 2014
Avant Healthcare Marketing September 2011 - October 2012
Consultant May 2010 - August 2011
Self Employed/Sales and Marketing May 2010 - March 2011
The Special Touch Boutique February 2005 - July 2010
Century 21 Realty Group March 2009 - November 2009
Eli Lilly May 2002 - November 2007
Skills
Marketing, Management, Leadership, Marketing Strategy, Project Management, Strategy, Sales, Marketing Communications, Event Management, Proposal Writing, Event Planning, Account Management, Social Media, Business Planning, CRM, Cross-functional Team..., Training, Strategic Planning, Marketing Management, Product Launch, Start-ups, Public Relations, Brand Management, Team Building, Pharmaceutical Industry, Editing, Social Media Marketing, Advertising, Consulting, Team Leadership, French to English, English to French, Technical Translation
Education
University of South Florida 1990 — 1994
Bachelor of science
Indiana Real Estate Sales Person License 2009 — 2009
Real Estate Licence
Certified Staging Professionals Program 2009 — 2009
Certification
Actor's Studio of Rome 1985 — 1988
Baccalaureate
Interactive Intelligence July 2014 - Present
One-of-a-Kind-Writer at WordPress September 2013 - July 2014
One of a Kind Writing and Translation November 2012 - July 2014
SEPHORA October 2013 - June 2014
Avant Healthcare Marketing September 2011 - October 2012
Consultant May 2010 - August 2011
Self Employed/Sales and Marketing May 2010 - March 2011
The Special Touch Boutique February 2005 - July 2010
Century 21 Realty Group March 2009 - November 2009
Eli Lilly May 2002 - November 2007
Skills
Marketing, Management, Leadership, Marketing Strategy, Project Management, Strategy, Sales, Marketing Communications, Event Management, Proposal Writing, Event Planning, Account Management, Social Media, Business Planning, CRM, Cross-functional Team..., Training, Strategic Planning, Marketing Management, Product Launch, Start-ups, Public Relations, Brand Management, Team Building, Pharmaceutical Industry, Editing, Social Media Marketing, Advertising, Consulting, Team Leadership, French to English, English to French, Technical Translation
Education
University of South Florida 1990 — 1994
Bachelor of science
Indiana Real Estate Sales Person License 2009 — 2009
Real Estate Licence
Certified Staging Professionals Program 2009 — 2009
Certification
Actor's Studio of Rome 1985 — 1988
Baccalaureate
Rick Chin's Interactive Intelligence Experience May 2008 - June 2011
Job Chief Information Officer at Bosshardt Realty Services
Industry Financial Services
Experience
Bosshardt Realty Services, LLC November 2013 - Present
James Moore & Co., P.L. July 2011 - June 2013
Interactive Intelligence May 2008 - June 2011
EyeTeaPros February 2008 - November 2008
Pinnacle Financial Corporation July 2002 - March 2008
The Pinnacle Companies 2002 - 2008
The Impac Companies June 2007 - December 2007
Taylor, Bean & Whitaker December 1997 - July 2002
Accounting & Computer Consultants, Inc. November 1989 - June 1998
Skills
CRM, Disaster Recovery, Operations Management, ITIL, Infrastructure..., Salesforce.com, Call Center, Management, Cloud Computing, Marketing Strategy, Visio, Telecommunications, VoIP, Business Intelligence, Data Center, Unified Communications, Direct Sales, IVR, SaaS, Sales, Strategic Planning, Project Management, Cisco Technologies, Security, Call Centers, Managed Services, Enterprise Software, ACD, Solution Selling, Process Improvement, Team Leadership, CTI, Professional Services, Team Management, Vendor Management, Information Technology, IT Operations, Integration, Consulting, Contact Centers, SIP, Channel Partners, Product Management, Lead Generation, Networking, Pre-sales, Outsourcing, Strategic Partnerships, Solution Architecture, Virtualization
Education
University of Illinois at Urbana-Champaign - College of Business 1978 — 1982
Accounting, Accounting, Business, Law, Computer
Bosshardt Realty Services, LLC November 2013 - Present
James Moore & Co., P.L. July 2011 - June 2013
Interactive Intelligence May 2008 - June 2011
EyeTeaPros February 2008 - November 2008
Pinnacle Financial Corporation July 2002 - March 2008
The Pinnacle Companies 2002 - 2008
The Impac Companies June 2007 - December 2007
Taylor, Bean & Whitaker December 1997 - July 2002
Accounting & Computer Consultants, Inc. November 1989 - June 1998
Skills
CRM, Disaster Recovery, Operations Management, ITIL, Infrastructure..., Salesforce.com, Call Center, Management, Cloud Computing, Marketing Strategy, Visio, Telecommunications, VoIP, Business Intelligence, Data Center, Unified Communications, Direct Sales, IVR, SaaS, Sales, Strategic Planning, Project Management, Cisco Technologies, Security, Call Centers, Managed Services, Enterprise Software, ACD, Solution Selling, Process Improvement, Team Leadership, CTI, Professional Services, Team Management, Vendor Management, Information Technology, IT Operations, Integration, Consulting, Contact Centers, SIP, Channel Partners, Product Management, Lead Generation, Networking, Pre-sales, Outsourcing, Strategic Partnerships, Solution Architecture, Virtualization
Education
University of Illinois at Urbana-Champaign - College of Business 1978 — 1982
Accounting, Accounting, Business, Law, Computer
Aaron LeBoeuf Aaron LeBoeuf's Interactive Intelligence Experience November 2008 - July 2012
Job Senior IT Business Analyst at AP Professionals of Arizona
Industry Information Technology and Services
Experience
AP Professionals of Arizona May 2015 - Present
Dignity Health October 2013 - April 2015
Tri-Analytics July 2012 - April 2015
Ally Financial Inc. June 2012 - September 2013
Interactive Intelligence November 2008 - July 2012
Latitude Software November 2006 - November 2008
Latitude Software November 2004 - November 2006
Skills
Microsoft SQL Server, Troubleshooting, Crystal Reports, Security, Windows, SaaS, Visual Studio, Visual Basic, HTML, UDB, Teradata, Oracle, .Net, Business Intelligence, Ab Initio, Informatica, Datastage, QlikView, PowerPivot, J2EE, JavaScript, Ruby on Rails, Strategy and Planning, Architecture and Design, JAD/JAR, Simulations, Data Analysis, Requirements, Design,..., Process Automation, Mentorship/Knowledge..., Governance, Management Consulting, Change Management, Program/Solution..., Configuration Management, Release Management, MCITP, SDLC, Systems Analysis, IIS, .NET, SSRS, ETL, SQL, Data Profiling, SSIS, Data Integration, Requirements Analysis, Data Warehousing, SharePoint
Education
University of North Florida 1999 — 2003
BS, Computer Information Science
AP Professionals of Arizona May 2015 - Present
Dignity Health October 2013 - April 2015
Tri-Analytics July 2012 - April 2015
Ally Financial Inc. June 2012 - September 2013
Interactive Intelligence November 2008 - July 2012
Latitude Software November 2006 - November 2008
Latitude Software November 2004 - November 2006
Skills
Microsoft SQL Server, Troubleshooting, Crystal Reports, Security, Windows, SaaS, Visual Studio, Visual Basic, HTML, UDB, Teradata, Oracle, .Net, Business Intelligence, Ab Initio, Informatica, Datastage, QlikView, PowerPivot, J2EE, JavaScript, Ruby on Rails, Strategy and Planning, Architecture and Design, JAD/JAR, Simulations, Data Analysis, Requirements, Design,..., Process Automation, Mentorship/Knowledge..., Governance, Management Consulting, Change Management, Program/Solution..., Configuration Management, Release Management, MCITP, SDLC, Systems Analysis, IIS, .NET, SSRS, ETL, SQL, Data Profiling, SSIS, Data Integration, Requirements Analysis, Data Warehousing, SharePoint
Education
University of North Florida 1999 — 2003
BS, Computer Information Science
Derek Hale Derek Hale's Interactive Intelligence Experience May 2015 - Present
Job Technical Team Manager at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2015 - Present
Interactive Intelligence April 2014 - May 2015
Interactive Intelligence April 2013 - April 2014
Interactive Intelligence March 2012 - April 2013
AMC Theatres December 2011 - March 2012
AMC Theatres August 2010 - December 2011
AMC Theatres August 2009 - January 2011
Federal Mogul October 2004 - August 2009
Skills
Active Directory, Troubleshooting, Computer Hardware, Documentation, Windows, SQL, Excel, Access, Linux, SharePoint, Word, Windows Server, XP, Problem Solving, PowerPoint, Database Administration, Photoshop, Operating Systems, Radiant, Android, iPhone, Signage, Aloha, Microsoft Excel, OS X, Software Documentation, Java, Hardware
Education
University of Michigan 2003 — 2008
Computer Enginerring, Engineering
Interactive Intelligence May 2015 - Present
Interactive Intelligence April 2014 - May 2015
Interactive Intelligence April 2013 - April 2014
Interactive Intelligence March 2012 - April 2013
AMC Theatres December 2011 - March 2012
AMC Theatres August 2010 - December 2011
AMC Theatres August 2009 - January 2011
Federal Mogul October 2004 - August 2009
Skills
Active Directory, Troubleshooting, Computer Hardware, Documentation, Windows, SQL, Excel, Access, Linux, SharePoint, Word, Windows Server, XP, Problem Solving, PowerPoint, Database Administration, Photoshop, Operating Systems, Radiant, Android, iPhone, Signage, Aloha, Microsoft Excel, OS X, Software Documentation, Java, Hardware
Education
University of Michigan 2003 — 2008
Computer Enginerring, Engineering
Michelle (Burke) Mann's Interactive Intelligence Experience August 2010 - December 2010
Job Assurance Experienced Associate at PwC
Industry Accounting
Experience
PwC September 2013 - Present
PwC June 2012 - August 2012
Rolls-Royce May 2011 - June 2012
Central Indiana Community Foundation February 2011 - May 2011
University of Indianapolis October 2008 - April 2011
Interactive Intelligence August 2010 - December 2010
Skills
Accounting, Auditing, US GAAP, Sarbanes-Oxley, Access, Leadership, Microsoft Excel, Time Management, Customer Service, Event Planning, Team Leadership, PowerPoint, Microsoft Word, Management Skills, Data Analysis, Microsoft Office, Google Adwords, Remote Desktop, Visio, Event Management, Project Planning, Public Speaking
Education
University of Indianapolis - School of Business 2008 — 2013
BS/MBA, Accounting, CIS, & Global Supply Chain
PwC September 2013 - Present
PwC June 2012 - August 2012
Rolls-Royce May 2011 - June 2012
Central Indiana Community Foundation February 2011 - May 2011
University of Indianapolis October 2008 - April 2011
Interactive Intelligence August 2010 - December 2010
Skills
Accounting, Auditing, US GAAP, Sarbanes-Oxley, Access, Leadership, Microsoft Excel, Time Management, Customer Service, Event Planning, Team Leadership, PowerPoint, Microsoft Word, Management Skills, Data Analysis, Microsoft Office, Google Adwords, Remote Desktop, Visio, Event Management, Project Planning, Public Speaking
Education
University of Indianapolis - School of Business 2008 — 2013
BS/MBA, Accounting, CIS, & Global Supply Chain
Andrew Rowles's Interactive Intelligence Experience May 2015 - August 2015
Job Software Engineering Intern at Interactive Intelligence
Industry Computer Software
Experience
GymPeak August 2014 - Present
Interactive Intelligence May 2015 - August 2015
CodeHS June 2013 - August 2013
Jester Communications June 2012 - August 2012
Skills
Back-end Development, Mobile Applications, iOS Development, Android Development, Django, Python, OpenCV, Front-end Development, Git, Java, JavaScript, jQuery
Education
University of South Carolina-Columbia 2014 — 2018
Computer Engineering, 3.82 / 4.0 GPA
Hilton Head Island High School 2011 — 2014
GymPeak August 2014 - Present
Interactive Intelligence May 2015 - August 2015
CodeHS June 2013 - August 2013
Jester Communications June 2012 - August 2012
Skills
Back-end Development, Mobile Applications, iOS Development, Android Development, Django, Python, OpenCV, Front-end Development, Git, Java, JavaScript, jQuery
Education
University of South Carolina-Columbia 2014 — 2018
Computer Engineering, 3.82 / 4.0 GPA
Hilton Head Island High School 2011 — 2014
Cara Weingartner's Interactive Intelligence Experience May 2014 - August 2014
Job J.D. Candidate at Notre Dame Law School
Industry Law Practice
Experience
District 10 Pro Bono Project January 2015 - May 2015
Interactive Intelligence May 2014 - August 2014
Indiana University August 2013 - May 2014
Liberty Mutual Insurance June 2013 - August 2013
Indiana University May 2012 - May 2013
Indianapolis Indians May 2012 - August 2012
Meridian Hills Country Club May 2009 - August 2011
North Central High School and Washington Township Swim Club July 2009 - February 2011
Skills
Time Management, Event Planning, Research, Access, PowerPoint, Marketing, Athletics, Microsoft Excel, Microsoft Office, Public Speaking, Microsoft Word, Leadership, Data Analysis, Revenue Analysis, Compliance
Education
University of Notre Dame Law School 2015 — 2018
Juris Doctor (J.D.)
Indiana University Bloomington 2011 — 2015
Bachelor of Science in Business, Finance and Operations Management with Highest Distinction and Honors in Business
District 10 Pro Bono Project January 2015 - May 2015
Interactive Intelligence May 2014 - August 2014
Indiana University August 2013 - May 2014
Liberty Mutual Insurance June 2013 - August 2013
Indiana University May 2012 - May 2013
Indianapolis Indians May 2012 - August 2012
Meridian Hills Country Club May 2009 - August 2011
North Central High School and Washington Township Swim Club July 2009 - February 2011
Skills
Time Management, Event Planning, Research, Access, PowerPoint, Marketing, Athletics, Microsoft Excel, Microsoft Office, Public Speaking, Microsoft Word, Leadership, Data Analysis, Revenue Analysis, Compliance
Education
University of Notre Dame Law School 2015 — 2018
Juris Doctor (J.D.)
Indiana University Bloomington 2011 — 2015
Bachelor of Science in Business, Finance and Operations Management with Highest Distinction and Honors in Business
Erik Delorey's Interactive Intelligence Experience November 2007 - May 2010
Job Product Marketing Manager at Empirix
Industry Information Technology and Services
Experience
Empirix January 2015 - Present
Empirix January 2010 - Present
Interactive Intelligence November 2007 - May 2010
Empirix January 2005 - November 2007
Empirix June 2000 - November 2007
State Street Bank June 1997 - June 2000
Skills
VB.net, VoIP, Test Automation, IVR, SIP, ISDN, Salesforce.com, Siebel, .NET, SAP, CTI, Telecommunications, Unified Communications, Telephony, Cloud Computing, Contact Centers, Sales Engineering, SaaS, Call Center, Enterprise Software, Pre-sales, IP, Avaya, H.323, Video over IP, IP Multimedia Subsystem, Pre-Sales Initiatives, Integration, Call Centers, Testing, Networking, VB.NET, Professional Services, Solution Selling, Databases, Avaya Technologies, Strategy
Education
University of Phoenix 2005 — 2007
MBA
Westfield State University 1993 — 1997
Bachelors
North Quincy 1989 — 1993
Empirix January 2015 - Present
Empirix January 2010 - Present
Interactive Intelligence November 2007 - May 2010
Empirix January 2005 - November 2007
Empirix June 2000 - November 2007
State Street Bank June 1997 - June 2000
Skills
VB.net, VoIP, Test Automation, IVR, SIP, ISDN, Salesforce.com, Siebel, .NET, SAP, CTI, Telecommunications, Unified Communications, Telephony, Cloud Computing, Contact Centers, Sales Engineering, SaaS, Call Center, Enterprise Software, Pre-sales, IP, Avaya, H.323, Video over IP, IP Multimedia Subsystem, Pre-Sales Initiatives, Integration, Call Centers, Testing, Networking, VB.NET, Professional Services, Solution Selling, Databases, Avaya Technologies, Strategy
Education
University of Phoenix 2005 — 2007
MBA
Westfield State University 1993 — 1997
Bachelors
North Quincy 1989 — 1993
Bob Shappell's Interactive Intelligence Experience March 2013 - Present
Job Director, Technical Sales at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence March 2013 - Present
Interactive Intelligence, Inc. July 2009 - March 2013
Interactive Intelligence April 2005 - July 2009
Interactive Intelligence, Inc. March 2000 - April 2005
Skills
Unified Communications, SaaS, VoIP, Cloud Computing, Integration, Solution Selling, Cross-functional Team..., SIP, Telephony, Call Centers, Data Center, Virtualization, Business Analysis, IVR
Education
University of Michigan-Flint 1971 — 1975
St. Michael, Flint, MI
Interactive Intelligence March 2013 - Present
Interactive Intelligence, Inc. July 2009 - March 2013
Interactive Intelligence April 2005 - July 2009
Interactive Intelligence, Inc. March 2000 - April 2005
Skills
Unified Communications, SaaS, VoIP, Cloud Computing, Integration, Solution Selling, Cross-functional Team..., SIP, Telephony, Call Centers, Data Center, Virtualization, Business Analysis, IVR
Education
University of Michigan-Flint 1971 — 1975
St. Michael, Flint, MI
Nick Sartor's Interactive Intelligence Experience November 2011 - Present
Job Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2011 - Present
University of North Florida September 2007 - November 2011
University of North Florida August 2004 - August 2007
@quasar Internet Solutions, Inc February 2001 - October 2004
Skills
SQL, Windows, JavaScript, .NET, Visual Studio, C#, Software Development, Linux, XML, SharePoint, Program Management, Microsoft SQL Server, HTML, Active Directory, System Administration, C++, Web Development, C, OS X, WiX, Windows 7, Windows Server, Windows XP, Windows 8, GNU/Linux, Troubleshooting, Agile Methodologies, Programming, VMware, Operating Systems, Servers, Unix, Virtualization, Hyper-V
Education
University of North Florida 2003 — 2007
Bachelor of Science (B.S.)
Interactive Intelligence November 2011 - Present
University of North Florida September 2007 - November 2011
University of North Florida August 2004 - August 2007
@quasar Internet Solutions, Inc February 2001 - October 2004
Skills
SQL, Windows, JavaScript, .NET, Visual Studio, C#, Software Development, Linux, XML, SharePoint, Program Management, Microsoft SQL Server, HTML, Active Directory, System Administration, C++, Web Development, C, OS X, WiX, Windows 7, Windows Server, Windows XP, Windows 8, GNU/Linux, Troubleshooting, Agile Methodologies, Programming, VMware, Operating Systems, Servers, Unix, Virtualization, Hyper-V
Education
University of North Florida 2003 — 2007
Bachelor of Science (B.S.)
Cindy Herrington's Interactive Intelligence Experience April 1997 - Present
Job Senior Manager Partner Programs
Industry Telecommunications
Experience
Interactive Intelligence April 1997 - Present
IBM April 1988 - April 1997
Eckerd Drugs May 1982 - April 1988
Skills
IVR, VoIP, Contact Centers, Call Centers, Unified Communications, Call Center, Telecommunications, Professional Services, Workforce Management, Cloud Computing, Telephony, SIP, ACD, Customer Experience
Education
University of Rhode Island 1978 — 1983
BS, Pharmacy
Interactive Intelligence April 1997 - Present
IBM April 1988 - April 1997
Eckerd Drugs May 1982 - April 1988
Skills
IVR, VoIP, Contact Centers, Call Centers, Unified Communications, Call Center, Telecommunications, Professional Services, Workforce Management, Cloud Computing, Telephony, SIP, ACD, Customer Experience
Education
University of Rhode Island 1978 — 1983
BS, Pharmacy
Glenn Nergard's Interactive Intelligence Experience 2005 - 2007
Job Sales Director Cisco Contact Center practice at ConvergeOne Advanced Services
Industry Telecommunications
Experience
ConvergeOne Advance Services (formerly called SimpliCTI Software Solutions) February 2013 - Present
Exony January 2012 - January 2013
VoiceRite January 2008 - December 2011
Citel Technologies 2007 - January 2008
Interactive Intelligence 2005 - 2007
Avaya 2000 - 2005
Sears 1998 - 2000
AirTouch 1996 - 1998
AT&T Universal Card Services 1990 - 1996
Skills
Call Center, Customer Relations, PBX, CTI, Workforce Management, ACD, IVR, Call Recording, VoIP, Unified Communications, Telecommunications, Sales Management, SIP, Solution Selling, Avaya, Team Leadership, New Business Development, Account Management, Process Improvement, Customer Service, Pre-sales, Cisco, Team Building, Vendor Management, Strategic Planning, Professional Services, Cloud Computing, Forecasting, Channel Management, Consultative Selling, Customer Satisfaction, Business Analysis, Negotiation, Program Management, Telephony, Problem Solving, Business Intelligence, Budgeting, Call Routing, UC, Analytics, Selling, Contact Centre, Direct Sales, Customer Experience, Channel, Contract Negotiations, Unified Messaging, Quality Management, SPC
Education
University of North Florida - College of Business Administration
BBA, Finance
ConvergeOne Advance Services (formerly called SimpliCTI Software Solutions) February 2013 - Present
Exony January 2012 - January 2013
VoiceRite January 2008 - December 2011
Citel Technologies 2007 - January 2008
Interactive Intelligence 2005 - 2007
Avaya 2000 - 2005
Sears 1998 - 2000
AirTouch 1996 - 1998
AT&T Universal Card Services 1990 - 1996
Skills
Call Center, Customer Relations, PBX, CTI, Workforce Management, ACD, IVR, Call Recording, VoIP, Unified Communications, Telecommunications, Sales Management, SIP, Solution Selling, Avaya, Team Leadership, New Business Development, Account Management, Process Improvement, Customer Service, Pre-sales, Cisco, Team Building, Vendor Management, Strategic Planning, Professional Services, Cloud Computing, Forecasting, Channel Management, Consultative Selling, Customer Satisfaction, Business Analysis, Negotiation, Program Management, Telephony, Problem Solving, Business Intelligence, Budgeting, Call Routing, UC, Analytics, Selling, Contact Centre, Direct Sales, Customer Experience, Channel, Contract Negotiations, Unified Messaging, Quality Management, SPC
Education
University of North Florida - College of Business Administration
BBA, Finance
Coleen Frink's Interactive Intelligence Experience May 2015 - Present
Job PreSales Engineer | Solutions Architect | Contact Center
Industry Computer Software
Experience
Interactive Intelligence May 2015 - Present
Arrow Systems Integration January 2015 - April 2015
Arrow Shared Solutions and Services, Inc. (Arrow S3) January 2014 - January 2015
Arrow Shared Solutions and Services, Inc. (Arrow S3) October 2011 - January 2014
Cross Telecom April 2010 - October 2011
Avaya December 2009 - April 2010
Nortel February 2003 - December 2009
Nortel May 2000 - December 2002
Nortel March 1986 - April 2000
Education
University of Minnesota-Twin Cities
Bachelor of Mathematics
Interactive Intelligence May 2015 - Present
Arrow Systems Integration January 2015 - April 2015
Arrow Shared Solutions and Services, Inc. (Arrow S3) January 2014 - January 2015
Arrow Shared Solutions and Services, Inc. (Arrow S3) October 2011 - January 2014
Cross Telecom April 2010 - October 2011
Avaya December 2009 - April 2010
Nortel February 2003 - December 2009
Nortel May 2000 - December 2002
Nortel March 1986 - April 2000
Education
University of Minnesota-Twin Cities
Bachelor of Mathematics
Virginia Sanders's Interactive Intelligence Experience May 2015 - Present
Job RFP Specialist at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2015 - Present
Interactive Intelligence May 2014 - April 2015
John Wiley and Sons September 2003 - April 2014
John Wiley and Sons June 2003 - August 2003
Allen County Public Library May 1999 - August 2002
Skills
Copy Editing, Proofreading, Publishing, Editing, Books, Online Publishing, Line Editing, Manuscript, RFP, Project Management, Content Development, AP Style, Grammar, Fact-checking, Published Author, RFP Generation, Feature Articles, Editorial, Content Management, Web Content
Education
University of Indianapolis 1999 — 2003
Bachelor of Arts (BA), Theatre/Theater, English Literature
Bishop Dwenger High School 1996 — 1999
Interactive Intelligence May 2015 - Present
Interactive Intelligence May 2014 - April 2015
John Wiley and Sons September 2003 - April 2014
John Wiley and Sons June 2003 - August 2003
Allen County Public Library May 1999 - August 2002
Skills
Copy Editing, Proofreading, Publishing, Editing, Books, Online Publishing, Line Editing, Manuscript, RFP, Project Management, Content Development, AP Style, Grammar, Fact-checking, Published Author, RFP Generation, Feature Articles, Editorial, Content Management, Web Content
Education
University of Indianapolis 1999 — 2003
Bachelor of Arts (BA), Theatre/Theater, English Literature
Bishop Dwenger High School 1996 — 1999
Ken Bouma's Interactive Intelligence Experience January 2014 - Present
Job Implementation Consultant at Interactive Intelligence
Industry Financial Services
Experience
Interactive Intelligence January 2014 - Present
Harris & Harris December 2012 - December 2013
Harris & Harris April 2012 - December 2012
Apex Financial Management, LLC December 2010 - March 2012
Apex Financial Management, LLC March 2005 - December 2010
Skills
Windows Server, Troubleshooting, Microsoft SQL Server, System Administration, Databases, Process Improvement, SQL, Call Centers, Network Administration, Windows, Business Analysis, Visio, Windows XP, VoIP, Systems Analysis, Software Implementation, Vendor Management, Management, Predictive Dialers, Technical Documentation, Technical Training, Hands-on Training, Analytics, SharePoint, Training, Telephony Systems, Software Training, XP, Credit Cards, Credit, Telephony, Active Directory, Requirements Gathering, Interaction Collector, Interaction Dialer
Education
University of Missouri-Columbia 2000 — 2004
BA, Interdisciplinary
Interactive Intelligence January 2014 - Present
Harris & Harris December 2012 - December 2013
Harris & Harris April 2012 - December 2012
Apex Financial Management, LLC December 2010 - March 2012
Apex Financial Management, LLC March 2005 - December 2010
Skills
Windows Server, Troubleshooting, Microsoft SQL Server, System Administration, Databases, Process Improvement, SQL, Call Centers, Network Administration, Windows, Business Analysis, Visio, Windows XP, VoIP, Systems Analysis, Software Implementation, Vendor Management, Management, Predictive Dialers, Technical Documentation, Technical Training, Hands-on Training, Analytics, SharePoint, Training, Telephony Systems, Software Training, XP, Credit Cards, Credit, Telephony, Active Directory, Requirements Gathering, Interaction Collector, Interaction Dialer
Education
University of Missouri-Columbia 2000 — 2004
BA, Interdisciplinary
Travis Humphreys's Interactive Intelligence Experience November 2012 - Present
Job Sr Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2012 - Present
Bay Bridge Decision Technologies October 2008 - October 2012
Gateway Communications Services, Inc. March 2007 - October 2008
Skyrocket Technical Support, Inc. June 2006 - March 2007
Skills
Visual Studio, C#, MySQL, C++, OOP, Web Development, PHP, Desktop Application..., Microsoft SQL Server, Visual Basic, Call Centers, Database Design
Education
University of Maryland Baltimore County 2002 — 2006
BS, Computer Science
Interactive Intelligence November 2012 - Present
Bay Bridge Decision Technologies October 2008 - October 2012
Gateway Communications Services, Inc. March 2007 - October 2008
Skyrocket Technical Support, Inc. June 2006 - March 2007
Skills
Visual Studio, C#, MySQL, C++, OOP, Web Development, PHP, Desktop Application..., Microsoft SQL Server, Visual Basic, Call Centers, Database Design
Education
University of Maryland Baltimore County 2002 — 2006
BS, Computer Science
Trent Vance's Interactive Intelligence Experience July 2014 - Present
Job Product Manager at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence July 2014 - Present
Interactive Intelligence October 2012 - June 2014
BidPal, Inc December 2011 - October 2012
Interactive Intelligence January 2011 - December 2011
Interactive Intelligence May 2009 - January 2011
Interactive Intelligence January 2008 - May 2009
Interactive Intelligence October 2006 - January 2008
Skills
IVR, VoIP, Cloud Computing, Microsoft Certified..., SaaS, SIP, Technical Support, Telecommunications, Active Directory, Unified Communications, TCP/IP, Cisco Technologies, Telephony, Data Center, Virtualization
Education
University of Indianapolis 2000 — 2004
Bachelor's of Science, Computer Information Systems
Interactive Intelligence July 2014 - Present
Interactive Intelligence October 2012 - June 2014
BidPal, Inc December 2011 - October 2012
Interactive Intelligence January 2011 - December 2011
Interactive Intelligence May 2009 - January 2011
Interactive Intelligence January 2008 - May 2009
Interactive Intelligence October 2006 - January 2008
Skills
IVR, VoIP, Cloud Computing, Microsoft Certified..., SaaS, SIP, Technical Support, Telecommunications, Active Directory, Unified Communications, TCP/IP, Cisco Technologies, Telephony, Data Center, Virtualization
Education
University of Indianapolis 2000 — 2004
Bachelor's of Science, Computer Information Systems
Jason Douthit's Interactive Intelligence Experience April 2007 - Present
Job IT Enterprise Architect at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence April 2007 - Present
IQuest Internet LLC August 2000 - April 2007
Dynasty Online April 1998 - August 2000
Skills
VoIP, SIP, Linux, Cloud Computing, Unified Communications, TCP/IP, Microsoft SQL Server, Virtualization, SQL
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Information Technology
Interactive Intelligence April 2007 - Present
IQuest Internet LLC August 2000 - April 2007
Dynasty Online April 1998 - August 2000
Skills
VoIP, SIP, Linux, Cloud Computing, Unified Communications, TCP/IP, Microsoft SQL Server, Virtualization, SQL
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Information Technology
Jennifer Wilson Peevey's Interactive Intelligence Experience October 2011 - Present
Job Solutions Marketing Manager at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence October 2011 - Present
Interactive Intelligence January 2010 - December 2011
Interactive Intelligence May 2009 - January 2010
AcroSoft January 2003 - May 2009
Skills
Product Marketing, Product Management, Software Implementation, Software Training, Presenter, CRM, Hands-on Training, Unified Communications, Business Intelligence, Contact Centers, Enterprise Software, IVR, SaaS
Education
University of South Carolina-Columbia 2001 — 2005
BA, Psychology
Interactive Intelligence October 2011 - Present
Interactive Intelligence January 2010 - December 2011
Interactive Intelligence May 2009 - January 2010
AcroSoft January 2003 - May 2009
Skills
Product Marketing, Product Management, Software Implementation, Software Training, Presenter, CRM, Hands-on Training, Unified Communications, Business Intelligence, Contact Centers, Enterprise Software, IVR, SaaS
Education
University of South Carolina-Columbia 2001 — 2005
BA, Psychology
Jennifer Kier's Interactive Intelligence Experience March 2012 - Present
Job Customer Focused Advocate
Industry Telecommunications
Experience
Interactive Intelligence March 2012 - Present
Interactive Intelligence 2005 - 2015
Interactive Intelligence 2005 - 2015
Interactive Intelligence 2005 - 2015
Interactive Intelligence November 2010 - March 2012
Interactive Intelligence January 2005 - November 2010
Skills
IVR, SaaS, Unified Communications, Call Center, Contact Centers, Net Promoter Score, Call Centers, Telecommunications, ACD, Salesforce.com, Management, Vendor Management, VoIP, Telephony, Customer Service, Voice Technology, CTI, Professional Services, Customer Experience, Predictive Dialers, Workforce Management, Pre-sales
Education
University of Northern Colorado 1991 — 1995
BS, Communications and Public Relations
Interactive Intelligence March 2012 - Present
Interactive Intelligence 2005 - 2015
Interactive Intelligence 2005 - 2015
Interactive Intelligence 2005 - 2015
Interactive Intelligence November 2010 - March 2012
Interactive Intelligence January 2005 - November 2010
Skills
IVR, SaaS, Unified Communications, Call Center, Contact Centers, Net Promoter Score, Call Centers, Telecommunications, ACD, Salesforce.com, Management, Vendor Management, VoIP, Telephony, Customer Service, Voice Technology, CTI, Professional Services, Customer Experience, Predictive Dialers, Workforce Management, Pre-sales
Education
University of Northern Colorado 1991 — 1995
BS, Communications and Public Relations
John Swenson's Interactive Intelligence Experience July 2010 - Present
Job Software Developer at Bay Bridge Decision Technologies
Industry Computer Software
Experience
Interactive Intelligence July 2010 - Present
UPS May 2007 - June 2010
Skills
Java, C++, Windows, C, JavaScript, MySQL, PHP, User Interface, Microsoft Office, Testing, Quality Assurance, CSS, SQL, Test Automation, SPSS, Quality Center
Education
University of Maryland Baltimore County 2004 — 2009
BS, Math
Interactive Intelligence July 2010 - Present
UPS May 2007 - June 2010
Skills
Java, C++, Windows, C, JavaScript, MySQL, PHP, User Interface, Microsoft Office, Testing, Quality Assurance, CSS, SQL, Test Automation, SPSS, Quality Center
Education
University of Maryland Baltimore County 2004 — 2009
BS, Math
Perry Thomas's Interactive Intelligence Experience April 2015 - Present
Job Software Engineer, Test at ININ
Industry Information Technology and Services
Experience
Interactive Intelligence April 2015 - Present
Orasi Software June 2010 - Present
Cycle Gear September 2009 - June 2010
Marriot July 2008 - January 2009
CarMax August 2007 - July 2008
Skills
Test Automation, Selenium WebDriver, Eclipse, Visual Studio, C#, Java, QTP, VBScript, Quality Assurance, Agile Methodologies, Software Project..., SDLC, Test Planning, Software Quality..., SQL, Linux, Git, Subversion, Strategic Planning, ALM, Customer Satisfaction, Agile Project Management, Team Building, Microsoft SQL Server, RESTful WebServices, JSON, XML, Teamwork, Time Management, Leadership, Microsoft Word, Microsoft Excel, Unified Functional..., Software Documentation, Python, Ruby on Rails, HTML, Scrum
Education
University of North Carolina at Greensboro 2006 — 2009
B.A, Economics
University of Strathclyde 2009 — 2009
Bachelor's degree, Economics
Interactive Intelligence April 2015 - Present
Orasi Software June 2010 - Present
Cycle Gear September 2009 - June 2010
Marriot July 2008 - January 2009
CarMax August 2007 - July 2008
Skills
Test Automation, Selenium WebDriver, Eclipse, Visual Studio, C#, Java, QTP, VBScript, Quality Assurance, Agile Methodologies, Software Project..., SDLC, Test Planning, Software Quality..., SQL, Linux, Git, Subversion, Strategic Planning, ALM, Customer Satisfaction, Agile Project Management, Team Building, Microsoft SQL Server, RESTful WebServices, JSON, XML, Teamwork, Time Management, Leadership, Microsoft Word, Microsoft Excel, Unified Functional..., Software Documentation, Python, Ruby on Rails, HTML, Scrum
Education
University of North Carolina at Greensboro 2006 — 2009
B.A, Economics
University of Strathclyde 2009 — 2009
Bachelor's degree, Economics
Eric Sewell's Interactive Intelligence Experience July 2013 - Present
Job Presales Consultant at Interactive Intelligence
Industry Insurance
Experience
Interactive Intelligence July 2013 - Present
Interactive Intelligence May 2009 - July 2013
AcroSoft January 1999 - May 2009
Policy Management Systems Corporation 1995 - 1999
Skills
Agile Methodologies, Software Development, Software Documentation, Software Project..., Microsoft SQL Server, Technical Support, Product Support, Technical Product..., Professional Services, Technical Presentations, Technical Services, Business Process...
Education
University of South Carolina - The Moore School of Business 2006 — 2009
MBA
University of South Carolina-Columbia 1991 — 1995
Computer Information Systems, Computer programming, Information Systems
Interactive Intelligence July 2013 - Present
Interactive Intelligence May 2009 - July 2013
AcroSoft January 1999 - May 2009
Policy Management Systems Corporation 1995 - 1999
Skills
Agile Methodologies, Software Development, Software Documentation, Software Project..., Microsoft SQL Server, Technical Support, Product Support, Technical Product..., Professional Services, Technical Presentations, Technical Services, Business Process...
Education
University of South Carolina - The Moore School of Business 2006 — 2009
MBA
University of South Carolina-Columbia 1991 — 1995
Computer Information Systems, Computer programming, Information Systems
David Menne Jr.'s Interactive Intelligence Experience May 2012 - Present
Job Territory Manager at Interactive Intelligence | Contact Center, Unified Communications, Business Process Automation
Industry Information Technology and Services
Experience
Interactive Intelligence May 2012 - Present
Dell March 2011 - May 2012
HITS Scanning Solutions July 2010 - February 2011
Sage Innovations February 2010 - July 2010
Datalink Corporation February 2007 - December 2009
Midrange Computer Solutions, Inc. (MCSI) September 1999 - February 2007
Data General 1998 - 1999
MTI Technology 1997 - 1998
Anacomp 1990 - 1997
Xerox Corporation 1984 - 1989
Skills
The Contact Center, Unified Communications, Business Process..., Cloud-based..., Enterprise Storage, Backup Solutions, Disaster Recovery, Storage Resource..., Information Lifecycle..., Networking, Business Planning, Solution Selling, Managed Services, ILM, Storage, Cloud Computing, New Business Development, Enterprise Software, Storage Area Networks, Virtualization, Data Center, Management, CRM, Leadership, SaaS, Sales, Account Management
Education
University of Missouri-Columbia 1979 — 1983
BA, Marketing and English
DeSmet Jesuit High School 1975 — 1979
Interactive Intelligence May 2012 - Present
Dell March 2011 - May 2012
HITS Scanning Solutions July 2010 - February 2011
Sage Innovations February 2010 - July 2010
Datalink Corporation February 2007 - December 2009
Midrange Computer Solutions, Inc. (MCSI) September 1999 - February 2007
Data General 1998 - 1999
MTI Technology 1997 - 1998
Anacomp 1990 - 1997
Xerox Corporation 1984 - 1989
Skills
The Contact Center, Unified Communications, Business Process..., Cloud-based..., Enterprise Storage, Backup Solutions, Disaster Recovery, Storage Resource..., Information Lifecycle..., Networking, Business Planning, Solution Selling, Managed Services, ILM, Storage, Cloud Computing, New Business Development, Enterprise Software, Storage Area Networks, Virtualization, Data Center, Management, CRM, Leadership, SaaS, Sales, Account Management
Education
University of Missouri-Columbia 1979 — 1983
BA, Marketing and English
DeSmet Jesuit High School 1975 — 1979
Matthew Cheely's Interactive Intelligence Experience December 2012 - Present
Job Lead Web Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence December 2012 - Present
Lulu.com April 2011 - December 2012
Dancik International March 2010 - March 2011
Bandwidth.com February 2008 - March 2010
Skills
JavaScript, XML, Agile Methodologies, CSS, Software Development, HTML, Scrum, Java, SQL, Eclipse, Spring, Backbone.js, AJAX, jQuery, PostgreSQL, Prototype, Ruby on Rails, Python, Hibernate, JBoss Seam, Unix Shell Scripting, REST, Web Services, Drools, JAX-WS, Kohana, PHP, Linux, Tomcat, JBoss Application Server, Ruby, Programming, Git
Education
University of Maryland College Park 2000 — 2006
Neuroscience and Cognitive Science
UNC Wilmington 1996 — 2000
Bachelor of Science (BS), Marine Biology
Interactive Intelligence December 2012 - Present
Lulu.com April 2011 - December 2012
Dancik International March 2010 - March 2011
Bandwidth.com February 2008 - March 2010
Skills
JavaScript, XML, Agile Methodologies, CSS, Software Development, HTML, Scrum, Java, SQL, Eclipse, Spring, Backbone.js, AJAX, jQuery, PostgreSQL, Prototype, Ruby on Rails, Python, Hibernate, JBoss Seam, Unix Shell Scripting, REST, Web Services, Drools, JAX-WS, Kohana, PHP, Linux, Tomcat, JBoss Application Server, Ruby, Programming, Git
Education
University of Maryland College Park 2000 — 2006
Neuroscience and Cognitive Science
UNC Wilmington 1996 — 2000
Bachelor of Science (BS), Marine Biology
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia