Experience
LanguageLine Solutions   December 2011 - Present
Barnes & Noble  March 1995 - December 2011

Skills
Proofreading, Localization, Foreign Languages, Translation, Linguistics, Spanish, Editing, Interpreting, Technical Translation, Literature, Customer Service, Legal Translation, Intercultural..., Language Services, Multilingual

Education
State University of New York College at Purchase
Bachelor of Arts (BA), Literature

Experience
Centro Biblico Sharyland   February 2013 - Present
LanguageLine Solutions   February 2013 - April 2013
Back to the Bible  February 2011 - May 2012

Skills
Newsletters, Nonprofits, Copywriting, Editing, Copy Editing, Social Media, Photography, Public Relations, Event Planning, Social Media Marketing, Advertising, Social Networking, Graphic Design, Music, Art, Volunteer Management

Education
Southwestern Baptist Theological Seminary   2014 — 2018
Master's Degree, Worship

The University of Texas-Pan American   2006 — 2010
Bachelor, Social Work

Experience
Appco Group  March 2014 - Present
Lexington Plastic Surgeons/Dr. Michael E. Jones   2011 - 2012
LanguageLine Solutions   2004 - 2006
Verizon International Tele-Services   2002 - 2004

Skills
Customer Service, Customer Satisfaction, Interpreting, Spanish-speaking, Front Office, Receptionist Duties, Internet Services, IT Operations, Medical Billing, Legal Translation, Medical Translation, Tutoring, Written & Verbal..., Proficient Typing Skills, Communication Skills, Music Industry, Singer-songwriter, Ballet, Latin Dance, House Music, Mac OS, Internet Explorer, Microsoft Office, Telephone Reception, Administrative Office..., Multi-line Phone, Switchboard Operator

Education
Pontificia Universidad Católica Madre y Maestra
Hotel Management and Hospitality

The Art Institute of New York City
Fashion/Apparel Design

Experience
The Bay School  March 2014 - Present
LanguageLine Solutions   December 2013 - March 2014
Live Earth Farm Discovery Program   June 2013 - October 2013
University of California, Santa Cruz Family Student Housing Office   April 2012 - August 2012

Skills
Fine Art, Art, Visual Arts, Contemporary Art, Photoshop, Photography, Digital Printing, Darkroom, Writing

Education
University of California, Santa Cruz   2009 — 2013
Bachelor of Arts (B.A.), Fine/Studio Arts, General, 3.5 GPA

Experience
Optum - UnitedHealth Group  May 2013 - Present
ALTA Language Services, Inc.   November 2007 - April 2014
UnitedHealth Care - UnitedHealth Group   July 2012 - May 2013
UnitedHealth Care - UnitedHealth Group   December 2011 - May 2013
The Methodist Hospital System  July 2011 - January 2012
Memorial Hermann Healthcare System  July 2009 - June 2011
Compassionate Care Hospice  November 2010 - May 2011
MVM, Inc.   October 2009 - October 2009
LanguageLine Solutions   July 2008 - July 2009
MILC, LP   July 2006 - July 2008

Skills
Certified Medical..., Completion of..., Public Relations, Cross-cultural Training, Healthcare, Customer Service, Cantonese Chinese, Mandarin Chinese, Vietnamese, Health Insurance, Asia Pacific Client..., Marketing, Service Consultant, Project Management, Community Outreach, Medicare Advantage, Community Engagement, Community Development, Hospitals, Medicaid, Managed Care, Public Speaking, Program Management, Physician Relations, Management, Strategy, Human Resources, Translation, Multilingual, Market Research

Education
University of London   2010 — 2013
MSc, International Management (China)

University of Houston, C.T. Bauer College of Business   2003 — 2006
B.A., Business Administration

Experience
LanguageLine Solutions   May 2015 - Present
VMware  October 2005 - April 2015
JCD Consulting, LLC   September 2004 - October 2005
AAC  September 2001 - September 2004
iJET Intelligent Risk Systems  December 2000 - September 2001
Orange Technologies, Inc.   April 2000 - November 2000
Strategic Technologies formerly The Allied Group   December 1998 - April 2000
NASDAQ Stock Market  April 1994 - December 1998
General Electric  August 1988 - April 1994
Ingersoll Rand  January 1988 - August 1988

Skills
ITIL, Data Center, Cloud Computing, Virtualization, Enterprise Software, IT Strategy, Integration, VMware, SDLC, IT Service Management, IT Operations, Strategy, Business Process, Change Management, Enterprise Architecture, Management, Business Process..., Professional Services, Pre-sales, Process Improvement, Software Development, Project Management, Solution Selling, Management Consulting, SaaS, Telecommunications, Networking, Vendor Management, Information Technology, Business Intelligence, Disaster Recovery

Education
Northeastern University
College of Engineering (M.E.)

Brevard College
General Science (B.A.)

Northern Highlands Regional High School

Experience
UCSD Institute of the Americas   June 2015 - Present
Institute for Public Strategies  May 2015 - Present
LanguageLine Solutions   May 2014 - Present
San Diego County Medical Society Foundation  November 2010 - March 2015
UCSD Health Sciences, Center for Management Science in Health, Department of Internal Medicine   2010 - 2010
UCSD Health Sciences, Comprehensive Research Center in Health Disparities   2010 - 2010

Skills
Healthcare, Community Outreach, Health Promotion, Case Management, Patient Advocacy, HIPAA, Patient Education, Volunteer Management, Health Education, Public Health, Nonprofits, Medical Terminology, Direct Patient Care, Disease Management, Community Health, Hospitals, Program Development, Spanish, Microsoft Word, PowerPoint, Social Media, Research, Public Speaking, Microsoft Excel

Education
National University   2013 — 2015
Master's Degree, Public Health, emphasis in Health Promotion

University of California, San Diego   2006 — 2010
Bachelor's degree, Physical and Biological Anthropology, Minor in Healthcare Social Issues

Experience
LanguageLine Solutions   January 2013 - Present
Fresenius Medical Care  December 2014 - June 2015
Fresenius Medical Care  September 2014 - December 2014
MultiPlan  June 2014 - August 2014
BMC HealthNet Plan  August 2012 - December 2012
Dorchester House Multi Service Center  March 2012 - July 2012
Joseph M. Smith Community Health Center  October 2010 - June 2011
Masshealth  November 2009 - September 2010
Sirius XM Radio Inc.  January 2007 - January 2008

Skills
Fluent in English and..., Proficient in Windows..., Healthcare, Customer Service, Employee Benefits, Health Insurance, Call Centers, Hospitals, Medicine, Data Entry, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Medical Terminology, Community Outreach, Public Speaking, Outlook, Event Planning, Research, Medical Billing, Teaching

Education
The Salter School-Malden Campus   2013 — 2014
Health Claims Certificate, Health/Medical Claims Examiner

Colegio Cervantes   2004 — 2008
High School Diploma, High School Diploma

Experience
LanguageLine Solutions   July 2014 - Present
Fry's Electronics  November 2013 - October 2014
Panda Restaurant Group  March 2013 - August 2013
Panda Restaurant Group  September 2012 - February 2013
The Von's Companies, Inc.   October 2011 - July 2012
Tomtex Garment Company   August 2008 - January 2011
Indomanu Trading Co.   April 2005 - July 2008
Guangzhou Weifung Traders Ltd.   October 2002 - March 2005

Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Cash Register, Data Entry, Office Equipment..., Office Management, Receptionist Duties, Administrative..., Cash Handling Experience, Human Resources, Logistics, Software Documentation, Customer Service, Invoicing, Time Management, Sales, Team Leadership, Training, Management

Education
Guangzhou University   2000 — 2003
China Associate's Degree, English Studies

Oregon Institute of Technology
Bachelor's degree, Applied Psychology

Portland Community College
Associate of Science, General Studies

Experience
State Farm  April 2011 - Present
Hommework   June 2009 - Present
LanguageLine Solutions   May 2009 - April 2010
Elite Equestrian Emporium   January 2007 - May 2009

Skills
Bilingual-English/Spanis..., Customer Service, Sales, Sales Management, Project Management, Team Management, Property & Casualty..., Social Media Marketing, Telemarketing, Employee Training, Marketing Strategy, Market Research, Marketing Management, Marketing

Education
The University of Texas at El Paso   2007 — 2013
Bachelor's degree, Marketing/Marketing Management, General

Experience
LanguageLine Solutions   June 2008 - Present

Skills
Localization, Language Services, Translation, Globalization, Account Management, Internationalization, New Business Development, Business Development, Website Localization, Foreign Languages, Salesforce.com, Management, Leadership, Sales, Terminology, Technical Translation, Localization Testing, Linguistics, CRM, Program Management, Customer Service

Education
Graduate School of Management (at University of Dallas)   2000 — 2002
MBA

The University of Dallas   1996 — 2000
BA

Experience
LanguageLine Solutions   June 2013 - Present
Pacific Interpreters  April 2012 - June 2013
Evergreen Waste Solutions   June 2011 - August 2011
Vector Marketing  June 2010 - July 2010
Banana Republic  May 2010 - July 2010
USPESSan Salvador   June 2009 - August 2009
El Salvador   July 2009 - July 2009
The Church of Jesus Christ of Latter-day Saints  August 2006 - August 2008

Skills
Training, Salesforce.com, Spanish, Sales, Customer-focused Service, Microsoft Excel, Customer Service, MS Excel Pivot Tables, Team Building, Account Management

Education
University of Mississippi   2005 — 2011
Bachelor, Business Administration; Human Resource Management Emphasis

Experience
Middlebury Institute of International Studies at Monterey  May 2015 - Present
LanguageLine Solutions   August 2013 - April 2015
C.H. Robinson Worldwide, Inc.   October 2011 - July 2013
Law Office of F. Wiete ter Haar   September 2010 - June 2011
Chamberí School, Madrid, Spain   March 2010 - June 2010
Northern California World Trade Center  August 2009 - March 2010
Central Coast Head and Neck Surgeons   June 2008 - August 2009

Skills
Legal Writing, Spanish, Proofreading, Fundraising, Microsoft Office, Event Planning, Editing, Customer Service, Newsletters, Public Speaking, PowerPoint, Facebook, Marketing, Social Networking, Outlook

Education
University of California, Davis   2007 — 2011
Bachelor of Arts, International Relations & Spanish

ACCENT Institute Madrid, Spain   2010 — 2010
Spanish

Santa Catalina School Monterey, CA   2003 — 2007
High School Diploma

Experience
LanguageLine Solutions   July 2014 - Present
Lionbridge  March 2013 - July 2014
Hearst Media Services - (San Francisco Chronicle - SFgate.com)   June 2010 - March 2013
Media Networks Inc.  October 2007 - April 2010
Where Magazine/Where GuestBook   October 2005 - July 2007
Where Magazine  2006 - 2007
Concierge Preferred Magazine   September 2001 - October 2005
TravelCLICK  July 2000 - September 2001
Sears Tower Skydeck  January 1995 - July 2000
Sears Tower Skydeck  1995 - 2000

Skills
Advertising, Marketing, Advertising Sales, Public Relations, SEO, Account Management, Marketing Strategy, Integrated Marketing, Budgets, Business Development, Market Planning, Web Design, Cold Calling, Digital Strategy, Digital Media, Copywriting, Editing, Project Management, New Media, Customer Service, Lead Generation, Proposal Writing, Media Buying, Online Marketing, Social Media Marketing, Salesforce.com, CRM, Strategic Partnerships, Event Management, Media Planning, Direct Marketing, Email Marketing, Social Media, Marketing Communications, Content Management, Digital Marketing, Sales Operations, Online Advertising, B2B, New Business Development, Mobile Devices, Magazines, Mobile Marketing, SEM, Trade Shows, Event Planning, Facebook, Sales, Management, Selling

Education
Customer Centric Selling   2013 — 2013
Customer Centric Sales Certified, Sales Management

Purdue University   1986 — 1990
Bachelor of Science (B.S.), Family and Consumer Sciences/Human Sciences

Purdue University   1986 — 1990
Bachelor's, School of Consumer Sciences

Experience
LanguageLine Solutions   September 2014 - Present
University of Gothenburg  December 2011 - October 2013
University of Missouri  2007 - 2011
Univesity of Missouri, columbia   2007 - 2011

Skills
Biochemistry, Lifesciences, Microscopy, Western Blotting, Cell Culture, Life Sciences, Molecular Biology, PCR, Immunohistochemistry, Cell Biology, Molecular Cloning, Fluorescence Microscopy, Protein Purification, Cell

Education
University of Missouri-Saint Louis   2014 — 2016
Master of Science (MS), Business Intelligence

University of Missouri-Columbia   2003 — 2006
Master, Pharmacology

Zhejiang University   1997 — 2006
M.D. , master, Clinic medicine, Pharmacology

Experience
LanguageLine Solutions   January 2013 - Present
American Sales Consulting, LLC   November 2012 - Present

Skills
Account Management, Social Media Marketing, Marketing Communications, Business Development, Digital Marketing, Marketing, Digital Media, B2B, Sales Management, Strategic Planning, New Business Development, Microsoft Office, Integrated Marketing, Strategic Partnerships, Social Networking, Digital Strategy, Team Leadership, Television, Team Building, Strategy, Microsoft Excel, HTML, Windows, Customer Service

Education
SUNY New Paltz   2005 — 2007
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
University of Washington Medical Center  May 2015 - Present
LanguageLine Solutions   January 2014 - Present
Rover.com  August 2013 - Present
Seattle International Language School   November 2011 - Present
North Seattle College  August 2012 - May 2015
ZeroChaos  October 2013 - January 2014
Seattle Central Community College  September 2009 - August 2012
Embassy Suites  April 2010 - June 2010

Skills
Community Outreach, Volunteer Management, Non-profits, Program Development, Grant Writing, Fundraising, Event Planning, Public Speaking, Research, Diversity Training, Higher Education, Program Evaluation, Policy Analysis, Marketing, Nonprofits

Education
Eastern washington at bellevue   2008 — 2012
B.A, Business management

Seattle Central Community College   2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General

Experience
LanguageLine Solutions   September 2012 - Present
Pacific Interpreters  2012 - Present
California Unemployment Insurance Appeals Board  2012 - Present
Ca Department of Social Services State Hearings Division   March 2007 - Present
Rockwell Collins  May 2006 - Present

Skills
Teaching, Coaching, Management, Foreign Languages, Community Outreach, Staff Development, Hospitals, Nonprofits, Public Speaking, Spanish, Research, Translation, Team Leadership, Editing, Leadership Development, Microsoft Office, Program Management, Windows, English, HTML, Customer Service, French, Project Planning, Interpreting, Training, Project Management

Education
University of Phoenix   2007 — 2009
MA, Curriculum and Instruction

Odessa National 'I.I. Mecnikov' University
BA, Linguistics

Experience
LanguageLine Solutions   September 2013 - Present
Hilton Arlington & Towers   September 2010 - Present

Skills
Customer Service, Microsoft Office, Budgets, Microsoft Excel, Payroll, Leadership, Outlook, Microsoft Word, Accounting, Accounts Payable, Financial Analysis, Financial Reporting, Fundraising, Community Outreach, Auditing, Banking, Nonprofits, Hospitality, PowerPoint, Event Planning, Finance, Managerial Finance, Teamwork, Data Entry, Accounts Receivable, QuickBooks, Hospitality Industry, Invoicing, Hotels, Concierge Services, Public Relations, Guest Service Management, Quality Auditing, Quality System, Access, Human Resources, Team Building, Management

Education
University of Maryland University College   2014 — 2016
Master's degree, Accounting and Information Systems, GPA: B

George Mason University - School of Management   2008 — 2010
Bachelor of Science (B.S.), Accounting and and minor in Economics, GPA: 3.36

Northern Virginia Community College   2006 — 2008
Associate's degree, Business Administration, Management and Operations, GPA: 3.43

Kabuyefwe Friends seconday   1998 — 2000
High School Certificate

Experience
LanguageLine Solutions   June 2014 - Present
Silvia De la Rosa Joyeria   2006 - Present
Georgal Idiomas   July 2008 - July 2013
Christus VNA & Hospice San Antonio   March 2006 - July 2007
Artist  2000 - 2007
VNA and Hospice of South Texas   March 2003 - December 2005
Harcourt Educational Measurements   March 1999 - December 2002
The University of Texas at El Paso  January 1996 - July 1998
Border Art Residency   June 1995 - December 1995

Skills
Teaching English as a..., Language Teaching, Translation, Spanish, Classroom, Lesson Planning, Adult Education, Handmade Jewelry, E-Learning, Training, Foreign Languages

Education
The University of Texas at El Paso   2013 — 2015
Communication, Media Advertising, Tranlsation

Universidad Autonoma de Ciudad Juarez   1998 — 1999

The University of Texas at El Paso   1994 — 1998
Bachelor of Fine Arts (B.F.A.), Fine/Studio Arts, General

Experience
LanguageLine Solutions   June 2014 - Present
Pacific Interpreters  February 2012 - Present
OSCE  April 2008 - November 2010
New York University  September 2006 - May 2008
National Democratic Institute (NDI)   November 2004 - June 2006
International Republican Institute  June 2003 - December 2004
Military Academy "Skenderbej"   February 2002 - June 2003
Albanian Daily News   November 1998 - December 2001

Skills
International..., International Relations, Democracy, Democratization, NGOs, Politics, Translation, Policy Analysis, Foreign Languages, Foreign Policy, Elections, Diplomacy, Coordination, Events, Youth Mentoring, Office Management, Strategic Planning, Publishing, Governance, Higher Education, Lobbying, Democracy Promotion, Eurasia, International..., Interpreting, Nonprofits, German, Human Rights, Political Consulting, Italian, Program Management, Research, Intercultural..., English, Public Affairs, Civil Society, Spanish, Capacity Building, Albanian, European Union, Multilingual, French, Linguistics, Legal Translation, Language Teaching

Education
New York University   2006 — 2008
MA, Politics

Universiteti i Tiranës   1996 — 2000
BA, British and American Studies

"Shejnaze Juka" Foreign Languages High School   1992 — 1996
High School Diploma, English Language

Experience
LanguageLine Solutions   February 2013 - Present

Skills
Language Services, Interpreting, Translation, Arabic

Education
State University of New York College at Buffalo   1999 — 2004
B.A & B.S, Psychology & Business Adminstration

Experience
Access Interpreting, Inc.   July 2015 - Present
LanguageLine Solutions   May 2015 - Present
California State University, Northridge  September 2012 - Present
Freelance  1996 - Present
Purple Communications, Inc  November 2007 - June 2014
Southwest Institute of Healing Arts  March 2011 - July 2012
Arizona State University  2003 - 2008

Skills
Teaching, American Sign Language, Interpreting, Public Speaking, Editing, Microsoft Office, Non-profits, Sign Language, Translation, Social Media, Research, Interpretation, Higher Education, Community Outreach, Curriculum Development, Fundraising, Social Networking, Linguistics, Tutoring, Creative Writing

Education
Rochester Institute of Technology   1994 — 1996
AAS, Educational Interpretation

Experience
LanguageLine Solutions   November 2014 - Present
LanguageLine Solutions   January 2014 - October 2014
Dove Chocolate Discoveries  June 2011 - September 2014
Mega Media Worldwide   June 2011 - December 2012
Language Services Associates  July 2010 - May 2011
Language Line Services  March 2007 - May 2008
NCI Mobility   2005 - 2006
hi-Tide Media   2005 - 2006
Dale Carnegie Training  1998 - 2004
Medialink  1992 - 1998

Skills
Public Relations, Team Leadership, Training, Media Relations, Event Management, Video Production, Event Planning, Team Building, Direct Sales, Sales, Fundraising, New Business Development, Public Speaking, Management, Press Releases

Education
University of Iowa   1982 — 1986
BA, Journalism and French

Experience
Korden Inc   August 2014 - June 2015
LanguageLine Solutions   January 2013 - May 2014
Stonegate Inc   December 2011 - December 2012
Bank of America  April 2004 - May 2010
Bank of America  January 2005 - February 2009

Skills
Customer Service, Microsoft Office, Leadership, Sales, Microsoft Word, Microsoft Excel, Retail, Account Management, Customer Satisfaction, Spanish, Customer Retention, New Business Development, Team Building, Management, Strategic Planning

Education
Riverside City College   2012 — 2013

Experience
Access On Time  September 2014 - Present
LanguageLine Solutions   February 2014 - Present
Towers of Winter Park Assisted Living Facility   2014 - Present
In-Home Tutors  January 2014 - March 2015
A+ Computer & Electronic Repair Specialist   January 2007 - August 2012
Berlitz  May 2010 - October 2011
Orlando Sentinel  February 2011 - August 2011
Children's Development Center  January 2010 - April 2011
Pro Lingo   September 2007 - December 2009

Skills
Computer Proficiency, Fluent English, Teaching English, Competitive Computer..., Consecutive Interpreting, Multilingual Cultural..., Multitasking..., Multi-Cultural Team..., Data Entry, Collections & Customer..., Interpreting &..., Applied Linguistics, Medical Office :..., Interpreting, Spanish, Teaching English as a..., Translation, Linguistics, Teaching, Multilingual, Legal Translation, Language Teaching, Foreign Languages, Proofreading, Marketing, Editing, Tutoring, Intercultural..., Medical Translation, English grammar, Teaching Adults, Cultural Awareness, Social Media, Terminology, Customer Service, Technical Translation, Higher Education, Time Management, Nonprofits, Event Planning, Grammar, Business English, International Education, Community Outreach, Facebook, Research, Spanish-English, Fundraising, Volunteer Management, Spanish-speaking

Education
University of Central Florida   2011 — 2015
Bachelor’s Degree, B.A., Interdisciplinary Studies, Political Science & Diplomacy, Minor in Spanish, 3.7

NCCAP Activity Directors Association   2011 — 2012
Bachelor’s Degree, Activity Director’s License & Certification, DC, NCCAP, 2012, 4.0

Valencia Community College   2007 — 2011
Associate’s Degree, Associate in Arts; Finance & EMT Certificate, 3.65

Experience
Just Interpretation LLC  August 2015 - Present
LanguageLine Solutions   November 2014 - Present
Cabrini Center   November 2010 - June 2012
Otsego Manor   March 2006 - November 2010

Skills
Mental Health, Social Services, Case Management, Crisis Intervention, Psychotherapy, Teaching, Healthcare, Customer Service, Microsoft Word, Healthcare Management, Treatment, Hospitals, CPR Certified, Health Education, Public Health, Public Speaking

Education
New York Methodist Hospital Center for Allied Health Education   2013 — 2015
Medical Radiologic Technology/Science - Radiation Therapist

University of Warsaw   1997 — 2002
Master's degree, Education

Experience
LanguageLine Solutions   October 2014 - Present
West Corporation  January 2010 - October 2014
Capgemini/Sogeti   October 2004 - January 2010
Gallup Organization  September 1999 - September 2004

Skills
Management Consulting, Government, Healthcare, Insurance, Telecommunications, Process Improvement, Project Management, Finance, Business Analysis, Program Management, PMP, Requirements Analysis, Management, Leadership, Analysis, Business Process..., Databases, Disaster Recovery, IT Management, IT Strategy, Information Technology, Integration, Oracle, SDLC, Software Documentation, Software Project..., Testing, Vendor Management

Education
University of Nebraska-Lincoln
Master of Science

Experience
GLOBO Language & Cultural Solutions  October 2014 - Present
Certified Languages International  April 2010 - Present
LanguageLine Solutions   January 2007 - April 2010

Skills
English, Proofreading, Customer Service, Microsoft Office, Interpreting, Foreign Languages, Microsoft Word, Editing, Intercultural..., Teamwork, Spanish, Translation, Microsoft Excel, Linguistics, Language Services, Research, Terminology, Website Localization, Multilingual, Technical Translation

Education
Universidad Interamericana   2011 — 2012
Medical Coding Continued Education Course

Universidad de Puerto Rico   2002 — 2005
Associate's degree, Natural Science and Honor's English Alumni

Experience
LanguageLine Solutions   April 2014 - May 2014
AT&T  May 2007 - April 2014
ChoicePoint Precision Marketing  January 2006 - May 2007
U.S. Army   April 1988 - September 2005
Thierica Equipment  1990 - 1994

Skills
HTML, Negotiation, Editing, Team Building, Project Management, Social Media, Event Planning, Teamwork, Sales, Management, Public Relations, Event Management, Employee Relations, Leadership, Organizational..., Recruiting

Education
Park University   2011 — 2014
Bachelor of Science (BSc), Business Management

Park University   2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

Experience
DTI LLC  February 2015 - Present
LanguageLine Solutions   July 2014 - January 2015
Best Buy  November 2013 - 2014

Skills
Hardware, Software Installation, Windows Server, Microsoft Excel, Microsoft Exchange, Symantec NetBackup

Education
Oregon Institute of Technology   2015 — 2017
Information Technology

Portland Community College   2012 — 2015
Information Technology

Experience
Superior Foods  February 2015 - Present
LanguageLine Solutions   December 2012 - Present
LanguageLine Solutions   January 2012 - December 2012
The Costa Report   September 2011 - December 2011
CBS KPIX News   February 2011 - May 2011
CBS College Sports Network  April 2010 - May 2010
SF Station  January 2010 - May 2010

Education
San Francisco State University   2008 — 2011
BA, Radio and Television

Monterey Peninsula College   2006 — 2008
Associate's degree

Experience
LanguageLine Solutions   December 2012 - Present
Pizza Hut  February 2012 - October 2012
Nardis Inc   September 2011 - January 2012
Volt Workforce Solutions  January 2011 - September 2011
Macy's  June 2010 - January 2011
Target  September 2007 - June 2010

Skills
Translation, Linguistics, Interpreting, Editing, Spanish, Proofreading, Multilingual, Foreign Languages, Intercultural..., English, Customer Service, Social Services, Psychology, Project Management

Education
Texas A&M University - San Antonio   2014 — 2015
Bachelor’s Degree, Psychology, 3.91

Northwest Vista College   2012 — 2014
Associate of Arts (A.A.), Psychology

Northwest Vista College   2007 — 2012
Associate of Arts (A.A.), General Studies

Northwest Vista College   2007 — 2012
Associate of Science (A.S.), General Studies

Experience
LanguageLine Solutions   March 2015 - Present
Alfredo Valle   January 2012 - Present

Skills
English, French, Spanish, Photography, Translation, Non-profits, Media Design, Journalism, Film, Editing, Writing, Public Relations, Research, Teaching, Blogging, Media Relations, New Media, Social Media, Photoshop, Fine Art, Broadcast, History, Radio, Social Networking, Nonprofits, Copy Editing, Magazines, Creative Writing

Education
The American University of Paris   2004 — 2008
Bachelor of Arts in Visual Culture, Communication, Film, Art History, Anthropology, Philosophy

University of Cape Town   2006 — 2007
Anthropology, African Studies, Film

Whitney M. Young Magnet High School   2000 — 2004
History, Film, Fine Arts

Experience
Mary Kay Inc.  June 2015 - Present
XSELL Technologies  September 2013 - November 2013
LanguageLine Solutions   August 2012 - June 2013
Macy's  October 2011 - March 2012

Skills
Sales, Customer Service, Management, Social Media Marketing, Microsoft Excel, Sales Management, Bilingual, Social Networking, Selling, Marketing Communications, Customer Experience, Oral & Written..., Online Marketing, Market Research, Adobe Analytics, Data Analysis, SEO, SEM, Omniture

Education
University of Texas at Dallas - Naveen Jindal School of Management   2014 — 2015
Master of Science, Marketing Analytics

The University of Texas at Dallas   2011 — 2014
Bachelor of Science (BS), Marketing

Experience
LanguageLine Solutions   July 2013 - Present
LanguageLine Solutions   March 2006 - June 2013
Crystal Window & Door Systems  January 2002 - May 2005
Nexgen Media Worldwide Inc   August 2000 - December 2001

Skills
Multilingual, Translation, Localization, Interpreting, Proofreading, Foreign Languages, Technical Translation, Website Localization, Intercultural..., Internationalization, Language Services, Linguistics, Terminology, Globalization, Project Management, Marketing Communications, Marketing, Marketing Strategy, Marketing Management, Trados, Editing

Education
Oklahoma State University   1998 — 2000
Master of Science (MS), Mass Communication/Media Studies, Marketing

National Tsing Hua University
Bachelor of Arts (B.A.), Chinese Language and Literature

Experience
Hayashi Wayland  July 2015 - Present
Central Coast HR Association   January 2014 - Present
Portfolio Hotels & Resorts  April 2014 - July 2015
Pebble Beach Company  February 2014 - February 2014
LanguageLine Solutions   December 2009 - September 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, English, Windows, Time Management, Salesforce.com, Management, Event Planning, Social Media Marketing, Social Networking, Marketing

Education
University of California, Davis   2011 — 2013
Bachelor of Arts (B.A.), Communication

Monterey Peninsula College   2009 — 2011
Associate of Arts (A.A.), Economics

Notre Dame High School   2005 — 2009
High School

Experience
PPD  April 2014 - Present
LanguageLine Solutions   November 2012 - April 2014
HCN Consulting   July 2011 - April 2012
Blackhawk  May 2002 - June 2011
FAE - Business School   July 2011 - 2011
Expo Conventions   August 2006 - May 2007

Skills
New Business Development, Brazilian Portuguese, Portugese Translation, Business Strategy, International Business, Market Research, International Trade, Sales, English, International Sales, Business Development, Market Analysis, Negotiation, Marketing Strategy, Product Management, Portuguese, Business Planning, Project Planning, Multilingual, Sales Operations, Start-ups, Finance, Market Planning, Management Consulting, Translation, Supply Chain Management, Marketing, Public Relations, Supply Chain, Pricing, Strategy, Marketing Communications, Export, Entrepreneurship, Product Development, International Marketing, Competitive Analysis, Team Management, Key Account Management, Spanish, Marketing Management, Forecasting, Mergers & Acquisitions

Education
University of North Carolina at Wilmington   2008 — 2011
International Business Admnistration, Administration, Business

FAE Business School   2006 — 2007
International Business, International Business and Relations

Experience
nKey Mobile Solutions   June 2011 - Present
LanguageLine Solutions   August 2009 - Present
Pottery Barn  1999 - 2011
Oh! Five Baby Shoes - US   May 2005 - December 2008
Seragini Design   December 1997 - May 1998
Addison Seefeld and Brew   September 1997 - November 1997
Comdesign/ Competence   April 1997 - August 1997
M.A/ Frank Mayer   June 1996 - April 1997
Des Design   February 1991 - July 1996

Skills
Advertising, Strategy, Sales, Portuguese, Marketing Strategy, Entrepreneurship, CRM, Customer Service, Management, SEO, English, Social Media, New Business Development, Account Management, Advertising Management, Project Management, SEM, International Business, Small Business Online..., Multilingual, Latin America, Spanish, Creative Direction, Mobile Marketing, Negotiation, Social Media Marketing, International..., Retail, Digital Marketing, Bilingual, Liaison, Consecutive..., Sales Operations, Online Advertising, Marketing Communications, Lead Generation, Customer Relations, Sales Management, Email Marketing, Google Adwords, Customer Support, Product Marketing, Website Development, Social Networking, E-commerce, Strategic Partnerships, American Citizenship, Salesforce, Olympus platform

Education
University of California, Berkeley   2010 — 2011
Extension, Strategic Online Marketing Certificate

Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor's degree and Post Graduated, Advertising and Advertising management - Marketing

Universidade Federal do Rio Grande do Sul
Bachelor of Fine Arts (B.F.A.), Fine Arts - Drawing/graphics, A

Experience
LanguageLine Solutions   September 2014 - Present
West Corporation  June 2011 - August 2014
West Corporation  January 2007 - June 2011
West Corporation  January 2005 - January 2007
InterCall  November 2003 - December 2004
Mshow Web Conferencing   May 2000 - November 2003
Electronic Data Systems  August 1998 - May 2000
United States Air Force  May 1994 - August 1998

Skills
SaaS, Integration, Enterprise Software, Leadership, Strategy, Data Center, Mobile Devices, VoIP, Software Development, Networking, Product Development, Pre-sales, Team Building, Recruiting, Service Delivery, Information Technology, Customer Service, Mergers & Acquisitions, SIP, Architectures, Acquisitions, Architecture, Business Intelligence, Call Centers, Computers, Disaster Recovery, E-commerce, IT Management, IVR, Infrastructure, K-12, Management, Mentoring, Mergers, Mergers, Microsoft SQL Server, Process Improvement, Product Management, SDLC, Sales Process, SharePoint, Technical Leadership, Technology Integration, Telecommunications, Telephony, Vendor Management, CRM

Education
University of Notre Dame   1990 — 1994
Bachelors of Science, Electrical Engineering

Experience
LanguageLine Solutions   January 2013 - Present
LanguageLine Solutions   2005 - 2013
NetworkOmni  2003 - 2005
LanguageLine Solutions   2000 - 2003
AEGON  1995 - 2000
NCR Corporation  1989 - 1995

Skills
Team Leadership, Sales Management, Business Strategy, New Business Development, Change Management, Team Building, Profit Maximization, Solution Selling, Marketing, Contract Negotiation, Strategic Planning, Federal Procurement, Salesforce.com, Channel Partners, Government Contracting, Account Management, B2B, Business Development, Competitive Analysis, Customer Satisfaction, Direct Sales, Lead Generation, Leadership, Management, Market Research, Marketing Management, Marketing Strategy, Sales Process, Selling, Strategy

Education
University of Baltimore   1994 — 1996
Master of Business Administration (MBA), Business Administration, Management and Operations

University of Maryland College Park   1985 — 1989
Bachelor of Science (BS), Marketing

Experience
LanguageLine Solutions   June 2014 - Present
ChristineLeeRoth   January 2010 - Present
PTIGlobal  July 2013 - Present
Portland State University  July 2007 - June 2008
Portland State University  July 2006 - June 2007
American International Assurance Korea   June 2004 - August 2005
American International Assurance Korea   December 2001 - June 2004

Skills
Translation, Proofreading, Foreign Languages, Korean, English, Intercultural..., Higher Education, Research, Customer Service, Microsoft Office, International Relations, Marketing, PowerPoint, Training, Editing, Multilingual, Linguistics, Press Releases, Management, Interpreting, Analysis, Localization, Leadership

Education
Portland State University   2005 — 2008
Master, Business

Yonsei University   1996 — 2000
Bachelor, English & Chinese Literature

Experience
LanguageLine Solutions   July 2007 - September 2015
Monterey Bay Aquarium  March 2004 - July 2007

Skills
Marketing, Account Management, Event Planning, Salesforce.com, PowerPoint, B2B, Healthcare, Sales Operations, Leadership, Marketing Strategy, Sales, Sales Presentations, Customer Service, Management, Microsoft Office, Social Media, Training, CRM, Social Media Marketing, Lead Generation, Marketing Communications, Sales Management, Customer Satisfaction, Team Building, Email Marketing, Strategic Planning, Time Management, Program Management, Sales Process, Business Development, Direct Sales, New Business Development, Team Leadership, Social Networking, Problem Solving, Advertising, Cold Calling, Public Relations, Strategic Partnerships, Teamwork, Selling, Market Research, Solution Selling, Customer Retention, Enterprise Software

Education
University of Arizona, Eller College of Management   2001 — 2003
Business

Monterey Peninsula College   1999 — 2001
AA

Experience
IAS  January 2014 - Present
LanguageLine Solutions   December 2012 - November 2013
Language Line Services  October 2010 - December 2012
Language Line Services  April 2002 - October 2010
LanguageLine Solutions   June 1998 - March 2002

Skills
Call Center, Telecommunications, Troubleshooting, Avaya, Software Documentation, Active Directory, Hardware, Computer Hardware, Networking, Servers, Software Installation, TCP/IP, VoIP, Virtualization, Printers, Windows 7, Vendor Management, System Administration, Linux, Network Administration, Databases, Help Desk Support, Microsoft Exchange, Network Security, Testing, Windows, Customer Service, Project Management, Management, Information Technology, VMware, Technical Support, Operating Systems, Windows Server, Account Management, Customer Satisfaction, SharePoint, Visio, Team Leadership, ITIL, IT Management, Call Centers, Salesforce.com, Remote Desktop, Windows XP Pro, Cloud Computing, Microsoft SQL Server, Software, Switches, XP

Education
University of California, Los Angeles

Experience
.   2015 - Present
Endeavor Consulting Group, LLC  November 2009 - 2015
LanguageLine Solutions   March 2009 - November 2009
Wyeth Pharmaceuticals  April 2004 - December 2008

Skills
CAPA, GMP, 21 CFR Part 11, Sop, Change Control, GxP, Trackwise, Validation, Computer System..., FDA, LIMS, Cleaning Validation, Quality Assurance, Quality System, Pharmaceutical Industry, Manufacturing

Education
Universidad Central del Caribe School of Medicine   2000 — 2004
Basic Sciences for Medicine, Basic Sciences for Medicine

UPR-Mayagüez   1995 — 1999
BS, Biology

Experience
University of Hawaii Leeward Community College   June 2014 - Present
Language Wonderland   July 2013 - Present
LearningBiz   April 2013 - Present
LanguageLine Solutions   October 2008 - January 2010
Defense Language Institute Foreign Language Center  May 2006 - April 2008
Penn State University  November 2004 - May 2006
China Language Institute   August 2002 - July 2003
Taipei Municipal Nanmen Junior High School   July 2001 - June 2003

Skills
Public Speaking, Teaching, Personal Development, Microsoft Office, Training, Customer Service, Student Counseling, Couples Counseling, English, Higher Education, Adult Education, Mandarin, Research, Classroom, Curriculum Development, Curriculum Design, Editing, E-Learning, Instructional Design, Language Teaching

Education
Penn State University   2003 — 2005
Master of Education (M.Ed.), Counselor Education/School Counseling and Guidance Services, 3.67

National Chengchi University   1997 — 2001
Bachelor of Arts (B.A.), Chinese Language and Literature, Education, Journalism, 3.84

Experience
LanguageLine Solutions   April 2013 - Present
Language Line Services  April 2011 - April 2013
Girl Scout council of Orange County  August 2002 - December 2008
United Way of Greater Los Angeles  1999 - 2001

Skills
Non-profits, Fundraising, Community Outreach, Public Speaking, Social Media, Public Relations, Research, Editing, Event Management, Volunteer Recruiting, Social Media Marketing, Strategic Planning, Customer Service, Nonprofits, Volunteer Management, Marketing Strategy, Spanish, Grant Writing, Leadership, Teaching, PowerPoint

Education
Universidad de Lima   1983 — 1988
Bachelor, Communications and Advertising

Experience
LanguageLine Solutions   Analytical LinguistMetlangSeptember 2014 - Present
Language Line I   October 2010 - Present
Lionbridge Interpretations   January 2009 - Present
Perot Systems  2009 - Present
Uniworld Language Services   January 1999 - Present

Skills
Translation, English, Interpreting, Proofreading, Microsoft Office, Multilingual, Program Management, Foreign Languages, Microsoft Word, Vendor Management, Public Speaking, Customer Service, Microsoft Excel, Simultaneous..., Language Services, continuous..., Sight Translation, help fill out SSI,..., Help fill out Passport..., Analytical Linguist

Education
Pacific States University   1972 — 1975
Master of Business Administration (MBA), Engineering/Industrial Management

Pacific States University   1972 — 1975
MBA, Engineering/Industrial Management

Experience
LanguageLine Solutions   October 2013 - Present

Skills
Project Management, Localization Testing, Project Portfolio..., Website Localization, Process Improvement, Customer Service, International Business..., Trados, Manuals, Desktop Publishing, Localization, Vendor Management, L10n, Technical Writing, Technical Translation, Language Services, Leadership, Training, Management, Multilingual, Quality Assurance, Budgets, Foreign Languages, Human Resources

Education
Willamette University - Atkinson Graduate School of Management   2011 — 2013
MBA

Oregon State University   2001 — 2006
Industrial Engineering

Benson high school   1997 — 2001

Experience
CyraCom  January 2014 - Present
Certified Languages International  January 2014 - Present
LanguageLine Solutions   January 1991 - Present

Skills
Multilingual, Language Services, Interpreting, Customer Service, Website Localization, Translation, Localization, Legal Translation, Linguistics, English, Editing, Technical Translation, Intercultural..., Foreign Languages, Terminology, Internationalization, Transcription, Manuals, Language Teaching, Simultaneous..., Globalization

Education
Saint John's University
BS, Business

St. John's University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Safeway  July 2014 - Present
RPh on the Go  March 2014 - July 2014
LanguageLine Solutions   March 2014 - July 2014
Smith's Food & Drug Centers   June 2010 - May 2013
King Soopers  January 2010 - May 2010
NP3 Pharmaceuticals   June 2008 - November 2009
Norlin Library - University of Colorado Boulder   August 2004 - May 2009
SASC (Student Academic Services Center) - University of Colorado Boulder   August 2005 - December 2006

Skills
Public Speaking, Healthcare, Microsoft Office, Pharmacists, PowerPoint

Education
Roseman University of Health Sciences   2010 — 2013
Doctor of Pharmacy (Pharm.D.)

University of Colorado Boulder   2004 — 2008
BS, Physiology, Psychology (Chemistry Minor)

Experience
Language Line Services  September 2009 - Present
LanguageLine Solutions   June 2006 - March 2013
LanguageLine Solutions   March 2002 - June 2006

Education
University of Hawaii at Manoa   1984 — 1987
Bachelor of Business Administration, Management Infomation Systems

Experience
LanguageLine Solutions   May 2008 - Present
LLS  May 1997 - Present
PSCC corporation   June 2001 - October 2007

Skills
Editing, Fiction, Literature, Journalism, Public Relations, Proofreading, Manuals, Marketing, Copy Editing, Creative Writing

Education
Universidad Complutense de Madrid
Juris Doctor, Major Civil Law / International Law-Minor BA Humanities / Political Science

Experience
LanguageLine Solutions   October 2010 - Present
Netstyle SRL   2008 - 2010
OverTV IpTV Network   2007 - 2008
Corporación Dermoestética   January 2005 - October 2007
Viacom  January 1999 - December 2004
SAET Group SpA   April 1996 - December 1998

Skills
Sales, E-commerce, Product Marketing, B2B, Market Research, Public Relations, New Business Development, Marketing Strategy, Strategy, Business Development, Social Media Marketing, Email Marketing, Marketing, Management, Start-ups, Product Management, Leadership, Team Leadership, Brand Management, Product Development, Sales Operations, Strategic Planning, Advertising

Education
Portland State University   2011 — 2011
Certification, PROJECT MANAGEMENT

Universidad de Cantabria, Santander, Spain   1995 — 1995
MARKETING, Scholarship

Università degli Studi di Torino   1989 — 1994
BA, Political Science/ International

Experience
LanguageLine Solutions   August 2014 - Present
LanguageLine Solutions   February 2014 - Present
LanguageLine Solutions   March 2013 - Present
RainTown Press  2010 - 2012
Ooligan Press  March 2011 - September 2011
American InterContinental University Online  June 2007 - November 2009

Skills
Marketing Communications, Copywriting, Online Advertising, Social Media, Email Marketing, Marketing Strategy, Advertising, Social Media Marketing, Public Relations, Publishing, Marketing, Direct Marketing, Editing

Education
Portland State University   2010 — 2012
Master of Science, Writing, 3.97

Rhodes College   2000 — 2004
Bachelors of Arts, English, Concentration in Fiction Writing

Experience
Language Line Solutions  June 2003 - Present
LanguageLine Solutions   June 2003 - Present
Language Line Services  November 2003 - May 2007
Wake County Public School System  August 1993 - June 1995

Skills
Consecutive..., document translation, Foreign Languages..., Translation, French, Interpreting, Medical Translation, Linguistics, Foreign Languages, Language Services, Language Teaching, Multilingual, Technical Translation, Intercultural..., Legal Translation

Education
UNC Chapel Hill
Bachelor of Arts (B.A.), French Language and Literature

University of Pittsburgh
Master of Arts (M.A.), French Language Teacher Education

Experience
LanguageLine Solutions   March 1998 - Present

Education
The University of Texas at Austin   1970 — 1973
BS, Communication and Media Studies

Experience
Bloomberg LP  October 2014 - Present
Buffalo State College  May 2013 - August 2014
Kenmore Tonawanda UFSD  July 2013 - July 2014
Buffalo State College  August 2013 - May 2014
The Exchange  May 2012 - August 2012
LanguageLine Solutions   May 2011 - August 2011
Sears Holdings Corporation  July 2008 - August 2009

Skills
Customer Service, Spanish, Research, Teaching, International Travel, Multilingual, Microsoft Office, Public Speaking, PowerPoint, Social Media, Social Networking, Translation, Interpreting, International Relations

Education
State University of New York College at Buffalo   2010 — 2014
Bachelor of Science (BS), International Relations, Geography, International Business

Yonsei University   2011 — 2011
International Relations, Korean Language and Culture