SureWest Communications
Industry: Company
DescriptionConsolidated Communications Holdings, Inc., doing business as Consolidated Communications, is a broadband and business communications provider headquartered in Mattoon, Illinois. Headquarters: Mattoon, IL CEO: Steven C Oldham (Jan 1, 2006–) Revenue: 1.1 billion USD (2017) President: Bob Udell Subsidiaries: FairPoint Communications, Hickory Tech, Parent organization: Consolidated Communications Holdings, Inc.
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SureWest Communications Employees
VSP Global September 2015 - Present
Los Rios Community College District January 2014 - Present
VSP Optics Group May 2012 - September 2015
SureWest Communications September 2011 - May 2012
State Street Bank and Trust August 2011 - October 2011
Sonoma Research Associates January 2009 - January 2010
Marketing Evolution March 2008 - January 2009
Marketing Evolution March 2008 - June 2008
Sonoma Research Associates January 2006 - December 2007
Skills
Market Research, Analytics, Marketing Research, SAS, Statistical Modeling, Economics, Econometrics, Segmentation, Competitive Analysis, Customer Insight, Stata, Market Analysis, Data Analysis, Quantitative Research, Consumer Behaviour, Marketing Strategy, Forecasting, SPSS, Statistics, Strategic Planning, Marketing Communications, Microsoft Excel, Research, Microsoft Office, New Business Development, Business Planning, Business Strategy, Analysis, Data Mining, Survey Design, Management, Predictive Modeling, Predictive Analytics, Quantitative Analytics, Strategy, Primary Research, Pricing Strategy, Competitive Intelligence, Logistic Regression, Time Series Analysis, Advertising Research, Pricing, Big Data, Pricing Analysis, Process Improvement, Customer Analysis, R, SAS programming, Focus Groups, Business Process...
Education
Texas A&M University 2009 — 2011
M.S., Economics
Sonoma State University 2006 — 2007
B.A, Economics; Quantitative and Econometric Methods
Oracle November 2012 - Present
Volcano Corporation August 2007 - November 2012
SureWest Communications March 1997 - August 2007
Skills
Cross-functional Team..., MRP, Supply Chain, Forecasting, Software Documentation, Process Improvement, Purchasing, ERP, Continuous Improvement, Materials Management, Procurement, Program Management, Strategic Sourcing, Six Sigma, ISO 13485
Education
University of Phoenix
Bachelor's degree, Business Administration, Management and Operations
SureWest Communications January 2002 - Present
NEC Electronics February 1993 - December 2001
NEC Electronics America, Inc. 1993 - 2001
Education
Sierra College 1980 — 1983
Bachelor of Science (BS), Automotive Engineering Technology/Technician
Del Oro high school 1976 — 1980
Arrivato,llc December 2013 - Present
Bank of America /Genesis 10 April 2014 - February 2015
Ericsson 2012 - January 2014
Moshe & Associates July 2003 - September 2010
SureWest Communications June 2007 - June 2010
Kforce Technology Staffing December 2006 - June 2007
Polsinelli Shughart PC 2006 - 2007
MCG July 2006 - December 2006
Allied Staffing 2006 - 2006
Sprint 1997 - 2002
Skills
Switches, VoIP, Telecommunications, Project Management, Troubleshooting, Integration, Networking, Process Improvement, Wireless, System Deployment, Vendor Management, Program Management, Cloud Computing, Access, Databases, Call Centers, Cisco Technologies, Network Design, Analysis, Mobile Devices, Network Administration, Business Development, Cross-functional Team..., Disaster Recovery, Testing, Team Leadership, Sales, IP, Account Management, Start-ups, Product Management, DSL, Data Center, Marketing, Security, CRM, Management, Solution Selling, Strategic Partnerships, Managed Services, Enterprise Software, Visio, New Business Development, IT Management, Professional Services, SaaS, Strategy, SDLC, Business Intelligence, ITIL
Education
The George Washington University 1999 — 2002
Project Management - PMI
Sanford Brown 1991 — 1992
St Clair Highschool
St Clair Highschool
Hitachi Data Systems January 2012 - Present
Delta Dental of California May 2009 - January 2012
Hitachi Data Systems May 2009 - May 2010
Verizon Wireless May 2008 - May 2009
RagingWire Enterprise Solutions March 2004 - May 2008
Surewest Communications 2000 - 2002
Skills
Hitachi Data Systems..., Netapp Filers, HNAS Filers, Solutions Architect, VSP, VMWARE ESX, Solaris 8/9/10, Red Hat Linux, Hitachi Content..., Cisco MDS SAN switches, Cisco Nexus Switching, Brocade DCX Switching, HP-UX, Network Design &..., Disaster Recovery, Enterprise Software, System Administration, Storage, Virtualization, Enterprise Storage, VMware, Data Center, Managed Services, NAS, VMware ESX, Enterprise Architecture, SAN, Security, Integration, Storage Area Networks, Cisco Technologies, Cloud Computing, Solaris, NetApp, NetApp Filers
Education
Sierra College 2000 — 2004
AA, CS
FishNet Security May 2013 - Present
SureWest Communications November 2010 - April 2013
ISPN November 2008 - November 2010
Skills
Call Centers, Telecommunications, Computer Network..., VoIP, Troubleshooting, Technical Support, TCP/IP, IP, Cisco Technologies, Switches, Routers, DSL, LAN-WAN, Wireless, Ethernet, Network Engineering, Network Design, VPN
Education
Metropolitan Community College-Maple Woods 2006 — 2008
Associate's degree, Computer Systems Networking and Telecommunications
NAPCO/NASP September 2012 - Present
CertainTeed Corporation September 2012 - May 2013
Milgard Manufacturing March 2007 - August 2012
SureWest Communications May 2001 - March 2007
Skills
Process Improvement, Team Building, Team Leadership, Customer Retention, Performance Management, Microsoft Office, Lean Manufacturing, Employee Training, Leadership, Service Management, Cross-functional Team..., Change Management, Continuous Improvement, Operations Management, Customer Satisfaction, Customer Service, Training, Project Management, Coaching, Kaizen, Value Stream Mapping, Business Process..., 5S, Purchasing, Inventory Management, Forecasting, Logistics, Manufacturing, Six Sigma, Supply Chain Management, Sales Operations, Pricing, Inventory Control, Product Development, Sales Management, Contract Negotiation, Negotiation, Supply Chain, Building Materials, Materials Management, Budgets, Manufacturing..., MRP, Key Account Management, Strategic Planning, SAP, ERP, Process Scheduler, Management, Account Management
Education
Sierra College 2004 — 2007
Associate of Science (A.S.), Business Administration and Management, General
AAA Northern California, Nevada & Utah July 2015 - Present
Target August 2013 - July 2015
Target October 2010 - August 2013
SureWest Communications April 2005 - June 2010
SureWest Communications August 2001 - August 2008
Skills
Forecasting, Business Development, Microsoft Word, Product Management, Competitive Analysis, Training, Team Building, Strategic Planning, Leadership, Project Management, Teamwork, Revenue Analysis, Conflict Resolution, Program Management, Marketing Strategy, Telecommunications, Product Marketing, Marketing Communications, Wireless, Product Development, Sales, Marketing, Vendor Management, Account Management, Strategic Partnerships, Management, Recruiting, Analysis, Customer Retention, Budgets, Project Planning, Retail, Advertising, Customer Service, Team Leadership, Cross-functional Team..., Contract Negotiation, Strategy, Customer Satisfaction, Product Launch, Sales Operations, Event Planning, Direct Sales, Salesforce.com, Business Analysis, Sales Management, SDLC, E-commerce, Business Planning, CRM
Education
University of Phoenix 2003 — 2005
B.S., Business Management
Holt of California The CAT Rental Store March 2015 - Present
BluePrint Technologies Western Region June 2014 - March 2015
TelePacific Communications April 2013 - June 2014
Sprint Nextel February 2012 - March 2013
SureWest Communications August 2011 - December 2011
Integra Telecom December 2009 - July 2011
BNI El Dorado Hills October 2010 - March 2011
Twin Termite pest Control & Construction May 2009 - November 2009
AT&T Mobility May 2007 - May 2009
Skills
Telecommunications..., Telecommunications Sales, Fiber Optics, CDMA, GSM, ADSL, Carrier Ethernet, Ethernet/IP, IP Networking, SIP Trunking, PRI, Hosted VoIP, Wireless voice, Wireless data, Sales Training, Sales Forecasting, Sales Funnel Management, LAN/WAN, MPLS, VPLS, Dark Fiber, Business English, English grammar, Tutoring, professional writing, Data Center, Wireless, Co-location, Sales Management, VoIP, Telecommunications, IP, Solution Selling, Account Management, Leadership, Managed Services, Hosted Services, Network Design, Unified Communications, Sales, Management, DSL, Optical Fiber, Networking, Broadband, Telephony, Direct Sales, VPN, WAN, People Skills
Education
San Jose State University 2004 — 2009
B.A., English
SureWest Communications January 2012 - Present
SureWest Communications 2009 - 2011
SureWest Communications 2002 - 2008
2009 January 1999 - January 2002
SureWest Communications 1999 - 2002
SureWest Communications January 1995 - January 1999
SureWest Communications 1988 - 1995
Telsta Network Services January 1986 - January 1988
Western Union January 1983 - January 1986
General Telephone January 1975 - January 1982
Skills
Project Management, Telecommunication..., Telecommunications..., Customer Service, Fiber Optic Cable, Cable Broadband, Resource Management
Education
Cook County Junior College
Sierra College
University of Maryland
Law enforcement
Build My Move.com March 2011 - Present
SureWest Communications June 2006 - March 2011
Education
University of Maryland College Park 1991 — 1994
Consolidated Communications July 2012 - Present
SureWest Communications January 2007 - July 2012
SureWest Communications May 2003 - January 2007
Lucent Technologies November 1994 - November 2002
Skills
DSL, Telecommunications, VoIP, Cabling, Troubleshooting, T1, Broadband, Routers, Technical Support, Fiber Optics, Ethernet, 5ESS, Switches, IPTV, IP, Internet Services, Customer Experience, Telecommunications..., Optical Fiber
Education
Sierra College 1991 — 1993
No Degree
Oakmont High School 1988 — 1991
High School Diploma, General Education
Gap Inc./Gap Inc. Direct August 2013 - November 2014
Esurance October 2012 - July 2013
SureWest Communications December 2006 - July 2012
Hackett London February 2004 - March 2006
Hackett London November 2002 - February 2004
Hackett London 2001 - 2002
Alfred Dunhill 1989 - 2000
Skills
Marketing Strategy, Team Leadership, Direct Sales, Business Development, Sales, Sales Management, Telecommunications, Product Marketing, Retail, Apparel, Forecasting, Operations Management, Contract Negotiation, Microsoft Office, Leadership, Process Improvement, Competitive Analysis, Budgets, Recruiting, Strategic Planning, Team Building, New Business Development, Marketing, Email Marketing, Strategic Partnerships, Lead Generation, Management, Customer Retention, Call Centers, Cross-functional Team..., Product Development, Customer Service, Product Management, Account Management, Sales Process, Marketing Communications, Logistics, Cold Calling, Vendor Management, Salesforce.com, Negotiation, Social Media, Sales Operations, Project Management, Solution Selling, Social Media Marketing, SaaS, Customer Satisfaction, Business Strategy, Customer Experience
Education
Sierra College 2010 — 2014
CCI/SureWest August 2013 - Present
Windstream Communications August 2010 - August 2013
SureWest Communications March 2002 - August 2010
Pro Staff February 2007 - September 2007
Trugreen Chemlawn December 2000 - March 2002
Skills
Direct Sales, Solution Selling, Account Management, Telecommunications, Salesforce.com, Cold Calling, Sales Process, Managed Services, Sales Management, Sales, New Business Development, VoIP, Data Center, Cloud Computing, B2B, Lead Generation
Education
University of Kansas 1994 — 1999
Communications
Topeka West High School
California Department of Social Services July 2014 - Present
CalSTRS April 2013 - June 2014
State of California Franchise Tax Board May 2012 - April 2013
SureWest Communications May 2009 - May 2012
SureWest Communications May 2005 - May 2009
SureWest Communications June 2003 - May 2005
Skills
Business Analysis, Testing, Telecommunications..., T1, DSL, PowerBuilder, SDLC, Production Support, VoIP, Switches, Ethernet, Software Configuration..., Software Documentation, IP, Telephony, IPTV
Education
University of California, Davis 2008 — 2012
Post Graduate Certificate, Business Analysis
University of Phoenix 1999 — 2003
Bachelor of Applied Science (B.A.Sc.), Computer Information Systems
UC Davis Department of Development and Alumni Relations December 2011 - Present
Solar Millennium/Solar Trust of America, LLC October 2010 - December 2011
PMC November 2006 - July 2010
SureWest Communications August 2004 - November 2006
Elliott Communications June 2002 - July 2004
California Redevelopment Association June 2001 - July 2002
Deen+Black PR (now Ogilvy PR Worldwide) January 2000 - February 2001
Naylor Publications September 1998 - January 2000
Radian International (now URS) September 1996 - September 1998
Larus Corporation September 1993 - June 1995
Skills
Strategy, Event Planning, Project Management, Social Media, Strategic Planning, Editing, Advertising, Strategic Communications, Community Outreach, Media Relations, Marketing Communications, Microsoft Office, Marketing, Corporate Communications, Leadership, Nonprofits, Public Relations, Contract Negotiation, Event Management, Renewable Energy, Crisis Communications, Marketing Strategy, Program Management, Proposal Writing, Email Marketing, Budgets, Product Marketing, Project Planning, Creative Writing, Management, Internal Communications, Press Releases, Newsletters, Social Media Marketing, Community Development, Publications, Fundraising, Copywriting, Publicity, Social Networking, Copy Editing
Education
Southern Oregon University 1991 — 1994
Bachelor of Arts, English (writing concentration)Anthropology/Journalism
Volcano Communications 2005 - Present
Sutter Health July 1999 - July 2005
Volcano Communications 1995 - 1999
SureWest Communications 1990 - 1995
Skills
Financial Analysis, Budgets, Project Management, Financial Reporting, Accounting, Strategic Planning, Team Building, Business Analysis, Customer Service, Business Strategy, Cross-functional Team..., Sales Management, Leadership, Integration, Windows, Troubleshooting, Program Management, Process Improvement, Start-ups, Product Management, Strategy, Business Process..., Analysis, Access, Executive Management, Small Business, Business Development, Project Planning, Team Leadership, Marketing, Contract Negotiation, System Administration, Policy, New Business Development, Entrepreneurship, Telecommunications, Purchasing, Negotiation, Account Management, Operations Management, Management, Sales, Mergers & Acquisitions, Training, Risk Management, Competitive Analysis, Business Planning, Microsoft Excel, Change Management, Coaching
Education
Hillsdale College 1981 — 1984
BA, Accounting
SureWest Communications 2011 - 2013
AT&T January 2001 - January 2010
Skills
Networking, VoIP
Education
Sierra College 2010 — 2011
State of Oregon May 2013 - Present
Toastmasters International July 2014 - June 2015
Toastmasters International 2014 - 2015
SureWest Communications March 1988 - May 2013
Natures Sunshine Products October 1984 - February 1988
Skills
SQL, Unix, Microsoft SQL Server, System Deployment, DNS, Solaris, HP-UX, AIX, Shell Scripting, Troubleshooting, EMC Storage, RHEL, Requirements Analysis, System Administration, TCP/IP, javascript, Security
Education
National University 1991 — 1992
BS, Computer Science
Utah State University 1973 — 1978
None, Electrical and Electronics Engineering
National Cable Television Cooperative September 2014 - Present
The Goldman Studio August 2013 - Present
KC Parent Magazine March 2010 - June 2014
Jewish Community Center of Greater Kansas City May 2008 - January 2010
SureWest Communications 2006 - 2008
Skills
Marketing Communications, Email Marketing, Advertising, Social Media Marketing, Social Media, Public Relations, Collateral, Marketing Strategy, Online Advertising, Marketing, Copywriting, Media Relations, Corporate Branding, Strategic Planning, Strategic Partnerships, Brand Management, Strategic Communications, Graphic Design, Magazines, Brand Development, Creative Direction, Adobe Creative Suite
Education
University of Kansas 1990 — 1994
BA, English
Department of Health Services Los Angeles County August 2015 - Present
IBM Global Business Services (GBS) October 2010 - Present
Xerox 2010 - 2013
DMV CA 2009 - 2010
IBM Global Services 2009 - 2010
TEKsystems 2009 - 2010
ZipRealty Inc 2005 - 2010
Business Intelligence Global September 2007 - June 2009
IT Serve Global Inc October 2002 - October 2007
SureWest Communications 2006 - 2007
Skills
Business Objects, Data Integration, Oracle Warehouse Builder, Analysis Services, SOA, Data Warehousing, Informatica, Enterprise Architecture, ETL, Data Modeling, PL/SQL, Analytics, Business Intelligence, Business Intelligence..., SSIS, Process Improvement, Architecture, Erwin, Architectures, SDLC, Database Design, Cognos, Data Migration, Data Warehouse..., Warehousing, Data Mining, Databases, Requirements Analysis, Business Analysis, Software Project..., SQL, Oracle, Solution Architecture, IT Strategy, OLAP, Integration
Education
Indian Institute of Technology, BHU 1986 — 1990
B.Tech, Elect. Engg
St. Columba College, Hazaribagh 1983 — 1985
Intermediate Science, Science
Consolidated Communications Inc. July 2012 - Present
SureWest Communications June 2003 - June 2012
Lincoln Area Archives Museum January 2011 - June 2011
Twelve Bridges Library August 2009 - December 2010
Skills
Digital Preservation, Library, Library Science, Research, Editing, Reference Services, Customer Service, Writing, Microsoft Office, Social Media, Information Retrieval, Excel, HTML, Archives, Budgeting, Word, Analysis, Strategic Planning, XML, CSS, Digitization, Collection Development, Metadata, Web 2.0, Information Management, XHTML, Social Networking, Books, Microsoft Excel, Microsoft Word, Budgets, Library Research, Regulatory Filings, Regulatory Requirements, Regulatory Analysis, Information Literacy, Electronic Resources, Digital Libraries, Telecommunications
Education
San Jose State University 2009 — 2014
MLIS, Library & Information Science
University of Oregon 1998 — 2000
BA, Anthropology, Folklore
Level 3 Communications October 2014 - Present
Time Warner Cable September 2010 - October 2014
SureWest Communications June 2008 - September 2010
GMAC / Nuvell May 2005 - April 2008
Robert Half Finance & Accounting August 2003 - April 2005
Cintas November 2002 - August 2003
Enterprise Rent-A-Car September 1993 - September 2002
Skills
Sales, Sales Management, Teamwork, Customer Retention, Business Development, Training, Recruiting, Account Management, Competitive Analysis, Contract Negotiation, Telecommunications, B2B, Selling, Cold Calling, Enterprise Software, Marketing, Direct Sales, Salesforce.com, Leadership, Sales Operations, Solution Selling, Entrepreneurship, Sales Process, Managed Services, Data Center, Sales Presentations, Lead Generation
Education
University of Iowa
Communications/Journalism
Rick Ridings Ford Mercury July 2010 - Present
Comedian Richard Wentz November 2008 - Present
PlanetEd Technologies, Inc. 2010 - November 2010
Wolfram Research May 2009 - October 2009
SureWest Communications January 2008 - October 2008
SBC January 2002 - May 2003
sbc 2001 - 2003
sbc 1999 - 2003
SBC January 2000 - December 2001
WAN/LAN Solutions, Inc. 1997 - 1999
Education
Musicians Institute 1989 — 1990
AS, Broadcast Technologies
Chick-fil-A at Belmar 2014 - Present
SureWest Communications July 2002 - February 2013
Career Partners International 2013 - 2013
WINfirst May 2000 - July 2002
Mobex Communications November 1997 - May 2000
Nextel March 1994 - May 1996
Motorola June 1988 - March 1994
Skills
Financial Analysis, Business Analysis, Organizational..., Performance Management, Call Centers, Start-ups, Strategy, Business Operations, P&L Management, Operations Process..., Mergers & Acquisitions, Due Diligence, Project Management, Back Office, Workforce Management, CRM, Training & Development, Customer Experience, Telecommunications, Call Center, Operations Management, Mergers, Product Management, Forecasting, Customer Service, Employee Training, Training, Team Leadership, Management, Business Planning, Budgets, Business Process, Customer Retention, Integration, Vendor Management, Recruiting, Mobile Devices
Education
University of Denver - Daniels College of Business 1984 — 1988
BSBA. Major: Finance / Marketing, Cum Laude, Finance & Marketing
California State University
Callan Associates
Macias Gini & O'Connell LLP (MGO) December 2014 - Present
Intellibridge Partners September 2010 - Present
SureWest Communications August 2005 - August 2010
NATO Board of Auditors July 1993 - March 2000
US GAO February 1976 - July 1997
Skills
Internal Controls, Auditing, Sarbanes-Oxley Act, Accounting, Financial Reporting, Financial Analysis, Internal Audit, Enterprise Risk..., Sarbanes-Oxley, Governance, Risk Management, Process Improvement, Budgets, COSO, SEC filings, Risk Assessment, Analysis, IIA Standards, SOX 404, PeopleSoft, Access Lists, Business Analysis, Fraud, Policy
Education
US Naval War College 1991 — 1992
Master of Arts (MA), National Security Policy Studies
James Madison University 1972 — 1975
BS, Accounting
BlueSoho October 2012 - Present
SureWest Communications March 2010 - June 2012
The Sacramento Bee December 1995 - July 2006
The Sacramento Bee December 1995 - July 2006
The Sacramento Bee December 1995 - July 2006
Skills
Customer Support, Databases, Data Analysis, Data Entry, Database Design, Trend Analysis, Forecasting, Managing Database, SDLC, Project Coordination, MS Project, Microsoft Excel, Microsoft Word, PeopleSoft, Problem Solving, Strategic Planning, People-oriented, Customer Service, PowerPoint, Financial Reporting, Hands-on Training, Troubleshooting, Analysis, Budgets, Social Media Marketing
Education
National University 2010 — 2014
B.S, Information Systems
CVS Caremark December 2014 - Present
United Health Group November 2011 - April 2014
SureWest Communications February 2008 - November 2011
LabOne September 1999 - August 2006
Quest Diagnostics September 1999 - August 2006
Skills
Customer Satisfaction, Process Improvement, Call Center, Customer Experience, Customer Retention, Microsoft Office, Supervisory Skills, Cable Networks, Microsoft Excel, Quality Assurance, New Hire Training, Metrics Reporting, Call Monitoring, Vendor Management, Call Centers, Program Management, Human Resources, Leadership, Team Building, Training, Troubleshooting, Account Management, Employee Relations, Software Documentation, Performance Management, Hiring
Education
Johnson County Community College 2004 — 2005
CERIFICATIONS, Medical Terminology and LEAD
Longview Community College 1988 — 1990
Computer and Information Sciences, General
Crowley Consulting June 2013 - April 2015
TEKsystems September 2011 - April 2013
SureWest Communications May 1999 - September 2010
CCSS Systems, LLC September 1997 - April 1999
Skills
Software Design, Software Development, Software Project..., Stored Procedures, CRM, SQL, GUI development, Programming, SDLC, Requirements Analysis, Project Management, Software Documentation, Problem Solving, Distributed Systems, Relational Databases, Business Analysis, Customer Service, Program Management, Account Management, Process Improvement, Technical Writing, Programming Languages, PowerBuilder, C#, .NET, Java, Visual Studio, Visual Basic, HTML, XML, JSP, J2EE Application..., ASP.NET, Production Support, T-SQL Stored Procedures, Billing Systems, Telecommunications, Telecommunications..., Healthcare, SharePoint, Visio, Microsoft Office, C++, Architectural Design, Database Design, Enterprise Software, Integration, Requirements Gathering
Education
University of California, Davis 1991 — 1997
Bachelors of Science, Kinesiology and Exercise Science
Comcast August 2011 - Present
SureWest Communications June 2010 - June 2011
SureWest Communications September 2009 - June 2010
Skills
Communication Skills, Leadership, Graduate of Integrity..., CEMA Certified, Basic Spanish..., Proficient with...
Education
San Diego State University-California State University 1999 — 2004
Bachelor of Science (B.S.), Business Marketing
VinSolutions April 2012 - Present
Forrest T. Jones December 2010 - April 2012
SureWest Communications April 2007 - December 2010
LaPetite Corporate Headquarters October 2005 - April 2007
H&R Block October 2004 - October 2005
Skills
Web Development, Scalable Web..., .NET, jQuery, jQuery UI, JavaScript, Microsoft SQL Server, PHP, Web Application Design, Web Design, CSS, XML, XSLT, C#, Web Services, JSON, SOAP, MVC, IIS, VB.NET, LINQ, ASP.NET
Education
Centriq Training 2006 — 2007
Multiple Microsoft Certifications
Longview Community College 2002 — 2003
Herndon Career Center 2000 — 2002
Raytown High School 1998 — 2002
Consolidated Communications April 2014 - Present
SureWest a Consolidated Communications Company March 2012 - April 2014
SureWest Communications April 2006 - March 2012
Daegis (formerly Unify) February 1988 - April 2006
United Administrative Services (UAS) 1984 - 1987
Skills
Mergers, Employee Relations, Customer Service, Account Management, Customer Relations, Stock Administration, Employment Law, Benefits Administration, Defined Benefit, 401k, Compensation, Equity Compensation, Performance Management, Deferred Compensation, Equities, Mergers & Acquisitions, Human Resources, PeopleSoft, Stocks, Employee Benefits, Compensation & Benefit, FMLA, Recruiting, HRIS, New Hire Orientations, Job Descriptions, Workforce Planning, Compensation & Benefits
Education
University of Phoenix 1998 — 2000
BS Business Management, Business Management and Human Resources, Graduated with Honors
ISG Technology Inc July 2014 - Present
Technology Group Solutions September 2011 - February 2014
SureWest Communications December 2010 - September 2011
Yellow Dog Networks January 2009 - October 2010
Skills
Strategic Planning, New Business Development, Account Management, Direct Sales, Sales Process, Solution Selling, Sales Management, Competitive Analysis, Business Intelligence
Education
Iowa State University 1983 — 1987
Marketing
Level 3 Communications February 2015 - Present
Unite Private Networks January 2012 - February 2015
SureWest Communications June 2009 - January 2012
NuVox Communications June 2008 - June 2009
Indymac 2003 - 2008
Skills
MPLS, Solution Selling, Telecommunications, Ethernet, Cisco Technologies, Business Development, Account Management, Fiber Optics, B2B, Managed Services, Sales, VoIP, Unified Communications, Data Center, Telephony, Direct Sales, Optical Fiber, Lead Generation, IP, Network Design, Networking, WAN, Co-location, Wireless, Cloud Computing, Selling, Program Management, Sales Management, Broadband, Wireless Networking, New Business Development, Leadership, Metro Ethernet, SIP Trunking, Call Centers
Education
University of Nebraska-Lincoln 1990 — 1995
Bachelor of Business Administration (B.B.A.)
Carmel High school 1986 — 1990
Oracle October 2012 - Present
Micron Technology January 2011 - November 2012
Numonyx Inc. July 2008 - January 2011
SureWest Communications March 2002 - July 2008
Kensington Technology Group 1997 - 2002
Kensington 1996 - 2002
Easton Sports 1992 - 1996
Skills
Business Intelligence, Finance, Databases, Oracle, Customer Service, Business Analysis, Process Improvement, Analysis, SAP, Project Management, Team Leadership, SQL, Salesforce.com, Leadership, Strategic Planning, Purchasing, Telecommunications, Team Building, Cross-functional Team..., Microsoft Excel, Microsoft Office, Troubleshooting, PeopleSoft, Competitive Analysis, Forecasting, Operations Management, Coaching, Data Warehousing, Windows, Integration, PowerPoint, Management, Budgets
Education
University of San Francisco 2005 — 2007
BS, Economics
SureWest Communications May 2012 - Present
Skills
Telecommunications, VoIP, Telephony, Computer Network..., Fiber Optics, IP, Network Engineering, Troubleshooting, Wireless, Ethernet, Cable Modems, Call Center, LAN-WAN
Education
Longview Community College 1999 — 2001
AS, Computer Science
Blue Springs High School 1995 — 1998
General
Christy's Enchanted Garden December 2012 - Present
A Little Bit of Everything February 2012 - Present
Self-Employed November 2010 - Present
White Light Bookstore & Crystals August 2011 - August 2013
SureWest Communications September 2008 - November 2009
Aerotek Professional Services August 2007 - September 2008
American Family Insurance August 1998 - July 2007
Skills
Training, Coaching, Customer Service, Leadership, Sales Management, Telecommunications, Entrepreneurship, Marketing, Reiki, Sales, Team Building, Team Leadership
Education
Shawnee Mission West High School 1989 — 1992
Diploma
Johnson County Community College
Landmark Education
Staples, Inc. April 2008 - Present
Staples, Inc February 2007 - April 2008
TimeOut Sports & Leisure October 2006 - March 2007
SureWest Communications April 2003 - January 2007
Washoe County School District July 1998 - January 2001
Skills
Program Implementation, Coaching, Executive Level..., Leadership
Education
Southern New Hampshire University 2015 — 2017
CJ: Counter-terrorism & Homeland Security
University of Nevada-Reno 1996 — 2001
Human Community Sciences
West Valley College 1993 — 1995
The Miller Group (Robert E. Miller Group) May 2015 - Present
Cohen-Esrey Real Estate Services, LLC June 2013 - Present
Baldwin Graphics September 2011 - August 2013
ZTE 2010 - 2011
SureWest Communications June 2008 - June 2010
sanofi-aventis May 2002 - June 2008
Hill's Pet Nutrition July 1992 - January 1998
Skills
HRIS, Deferred Compensation, Employee Relations, Quality Assurance, Recruiting, Coaching, Strategic Planning, Vendor Management, Human Resources, Leadership, Talent Acquisition, Team Management, PeopleSoft, Labor Relations, Employee Benefits, Organizational..., SDLC, Talent Management, College Recruiting, FMLA, Process Improvement, Sourcing, Performance Management, HR Consulting, Personnel Management, Leadership Development, Onboarding, Executive Coaching, Interviews, Applicant Tracking..., Internet Recruiting, Organizational..., Management, Temporary Placement, Team Building, Payroll, Workforce Planning, Job Descriptions, Employee Engagement, Organizational Design, Call Centers, Technical Recruiting, Benefits Administration, Employee Training, Staffing Services, Team Leadership, Training, Change Management, Executive Search
Education
University of Minnesota-Twin Cities
MAIR, Human Resources
University of Wisconsin-La Crosse
B.S., Business Administration
Consolidated Communications Inc January 2005 - Present
SureWest Communications 2001 - Present
SureWest Communications January 2001 - January 2005
Skills
Internal Communications, SEO, Corporate Communications, Graphic Design, Strategic Communications, Product Management, Telecommunications, Corporate Branding, Project Management, Direct Mail, Budgets, Marketing Communications, Marketing Strategy, Social Media, Brand Development, Email Marketing, Management, B2B, Strategic Partnerships, Leadership, Customer Retention, Sales, Brand Awareness, Media Relations, Integrated Marketing, Strategic Planning, Market Planning, Marketing, Competitive Analysis, Trade Shows, Marketing Research, Creative Direction, Online Marketing
Education
University of California, San Francisco 2012 — 2012
University of Phoenix 2006 — 2008
MBA
California State University
Bachelor of Science Degree
Dawson Oil company August 2015 - Present
Shields, Harper & Co. January 2009 - September 2015
SureWest Communications March 2007 - January 2009
Skills
Customer Service..., Relationship Management, Sales, Inside Sales, Parts Ordering, Petroleum, Petroleum Products, Petroleum Systems, Oil & Gas Industry, Consulting, Project Management, Project Coordination, Handle Multiple..., Handle Multiple Projects, Relationship Building, Long-term Customer..., Vendor Relationship..., Relationship Development, Budgets, Price Quotes, Project Bidding, Bid Preparation, Project Delivery, Distribution, Private Sector, Public Sector, HAZWOPER, Contract Negotiation, CRM
Education
Sierra College 2003 — 2006
Associate's degree, Forest Management/Forest Resources Management
Kiewit Power March 2011 - Present
SureWest Communications July 2009 - March 2011
SureWest Communications November 2000 - November 2009
Birch Telecom December 1998 - November 2000
Q-Networks, Inc. April 1998 - December 1998
Skills
Direct Sales, Solution Selling, Contract Negotiation, Salesforce.com, Account Management, Cloud Computing, Sales Process, Business Development, SharePoint, Project Management, New Business Development, Troubleshooting, Networking, Sales Management, Process Improvement, Team Leadership, Program Management, Budgets, Business Analysis, Training, Marketing, Selling, CRM, Leadership, Forecasting, Integration, Customer Service, Wireless, Enterprise Software, Product Management, Cold Calling, Sales Operations, Sales, Strategy, Start-ups, SaaS, Security, Vendor Management, Management, Recruiting, Business Process..., Change Management, Strategic Planning, Operations Management, Telecommunications, VoIP, Data Center, Cross-functional Team..., Team Building, Project Planning
Education
University of Missouri-Kansas City 1995 — 1999
Bachelor of Arts, Communications
Wave Broadband September 2014 - Present
Staley Technologies Inc. April 2013 - September 2014
Comcast Cable January 2008 - July 2011
Comcast Cable May 2006 - January 2008
SureWest Communications May 2003 - May 2006
Skills
Leadership, Communicative Skills, Telephony, Telecommunications..., Training, Computer Repair, Computer-savvy, Networking, Wireless Routers, Router Configuration, Premise Wiring, Wiring Diagrams, Software Solutions, Music, Perfect Attendance, Superior organizational..., Technology, Drums, Optical Fiber, Fiber Optics, Troubleshooting, System Deployment, Testing, Computer Network..., Customer Satisfaction, Routers, Cabling, Computer Hardware, IP, Hardware, Windows 7, Cables, LAN-WAN, Network Engineering, Customer Service, Structured Cabling, Wireless Networking, Cat5, WAN, Switches, Cisco Routers, Hardware Installation, Network Design, T1, Cable Management, Wireless, Telecommunications, Project Management, Technical Support, Software Installation
Education
Heald College-Roseville 2011 — 2013
Associate’s Degree, Network/Security
Dell Ascension Health / Apex Systems Inc. May 2014 - Present
CenturyLink / TekSystem's Contractor February 2013 - April 2014
Barbeau Enterprises / Insight Global Contrator March 2014 - March 2014
Consolidated Communications September 2011 - February 2013
SureWest Communications December 2008 - September 2011
SureWest Communications November 2005 - December 2008
Sprint October 1999 - September 2002
US Army May 1997 - October 1999
US Army March 1996 - May 1997
Skills
Security, Software Documentation, Troubleshooting, Customer Service, Switches, Software Installation, Microsoft Office, Training, Management, Networking, Public Speaking, Cisco Technologies, Leadership, Hardware, System Deployment, Microsoft Word, Windows 7
Education
University of Phoenix 2005 — 2009
Bachelor of Arts (BA), Criminal Justice/Police Science
Miltenyi Biotec December 2010 - Present
ModernPen November 2004 - Present
SureWest Communications February 2007 - June 2010
Western Manufactured Housing Communities Association (WMA) August 2005 - February 2007
Rakela Company January 2005 - August 2005
Tower Records February 2004 - November 2004
Taber Creative Group July 2002 - February 2004
Skills
Marketing Communications, Marketing Strategy, Strategic Planning, Promotion Planning, Campaign Development, Campaign Management, Competitive Analysis, Email Marketing, Social Media Marketing, Web 2.0, SEO, SEM, Vendor Management, Copywriting, Editing, Graphic Design, Product Management, Product Marketing, Social Media, Press Releases, Marketing, Trade Shows, Public Relations, Direct Mail
Education
University of Phoenix 2007 — 2010
Master of Business Administration, Marketing
University of California, Davis 2001 — 2003
Bachelor of Arts, English
Midwest Medical Specislists April 2014 - Present
ECCO Select/Cerner March 2013 - June 2013
SureWest Communications November 2007 - December 2012
Sprint Nextel June 2006 - October 2007
Sprint January 2001 - February 2004
UMB Bank January 2000 - January 2001
Ball's Henhouse/Price Chopper and Hy-Vee June 1989 - January 2000
Skills
Troubleshooting, Computer Network..., VoIP, Telecommunications, Cisco Technologies, Microsoft Office, Switches, Wireless Networking, SNMP, Network Security, Visio, Wireless, WAN, IP, Networking, LAN-WAN, DSL, Program Management, Network Design, Vendor Management, TCP/IP, Data Center, Call Centers, T1, Optical Fiber, Ethernet, Network Administration, Broadband, Telephony, MPLS, Network Engineering, System Deployment, Routers, DOCSIS, Network Architecture, Fiber Optics, Hardware, Microsoft Exchange, Provisioning, Software Documentation, Routing, VPN, Metro Ethernet, Windows, Managed Services, DWDM, BGP, Restaurant/Bakery..., Professional Cake..., Healthcare Information...
Education
Johnson County Community College 2013 — 2014
Certified in HITECH, Health Care Information Systems, A
Stephens College 1982 — 1984
Business/Psychology, 3
Comcast Cable July 2013 - June 2014
SureWest Communications 2008 - April 2014
Nebraska Furniture Mart 2003 - 2008
Skills
Call Centers, Customer Retention, Troubleshooting, Customer Service, Customer Satisfaction, Team Leadership, Direct Sales, Sales, Management, Sales Management
Education
Maple Woods Community College 1998 — 1999
Business Administration and Management, General
Raytown South High School 1994 — 1998
Diploma, General Studies
Longview Community College
Business Administration and Management, General
Consolidated Communications Inc (SureWest Communications) 2008 - June 2014
University of the Pacific, McGeorge School of Law 2006 - 2008
SureWest Communications 2002 - 2006
Comcast 1999 - 2002
Skills
Microsoft Office 2010, Advanced Excel, Microsoft Word, PowerPoint, PeopleSoft, Unclaimed Property, Sarbanes-Oxley, Individual Income Taxes, NACHA
Education
University of Phoenix
Master of Business Administration (M.B.A.), Accounting and Finance
University of Phoenix
Bachelor of Science (BS), Accounting and Finance
iFoster.org January 2010 - Present
Cox Consulting 2008 - Present
SureWest Communications 2007 - 2008
Pac-West Telecomm August 2000 - April 2007
Financial Relations Board 1998 - 2000
Loewen, Ondaatje McCutcheon 1997 - 1998
Deacon Capital 1995 - 1997
Skills
Foster Care, Mergers, Business Development, Business Strategy, Due Diligence, Investor Relations, Strategic Partnerships, Strategic Planning, Strategy, Fundraising, Program Management, Leadership, Organizational..., Budgets, Non-profits, Business Planning, Public Speaking, Contract Negotiation
Education
McGill University 1994 — 1995
MBA, Finance / International Business
Western University 1990 — 1994
Psychology, Organizational Behaviour / Social Psych
SureWest Communications April 2003 - Present
SureWest Communications May 2000 - March 2003
SureWest Communications March 1999 - April 2000
Jones Intercable July 1989 - December 1998
JONES INTERCABLE, INC July 1989 - December 1998
Skills
PeopleSoft, Deferred Compensation, Benefits Administration, Employee Benefits
Education
Sierra College 1974 — 1976
Sierra College
Accounting
US Army Corps of Engineers September 2011 - Present
Ericsson, via Yoh July 2010 - August 2011
SureWest Communications November 2008 - June 2010
Nokia Siemens Networks May 2008 - October 2008
Geriatric Health Services January 2006 - August 2007
WABTEC March 2004 - May 2004
Public Television, Inc. (KCPT) January 2003 - December 2003
Skills
IT Skills, Time keeping, Budgeting, Process Improvement, Cisco Technologies, Software Documentation, Budgets, IT skills, Troubleshooting, Switches, Management, Strategic Planning, Telecommunications, Account Management, Leadership, Wireless, Networking, Program Management
Education
Centriq 2007 — 2008
certificate, Network Administrator
National American University 2003 — 2004
Bachelor of Science, Business
Pinnacle Career Institute 2000 — 2002
Associate's, Electronics Technology
University of Nebraska-Lincoln 1986 — 1989
Business Administration
Unite Private Networks July 2013 - Present
SureWest Communications September 2011 - Present
NPG Cable March 2007 - September 2011
Suddenlink Communications March 2007 - September 2011
KCSR 2005 - 2007
Blount January 2001 - August 2005
Skills
Strategic Planning, Project Management, Finance, Auditing, Inventory Control, Cross-functional Team..., Sarbanes-Oxley Act, Cost Accounting, Forecasting, Project Planning, Supply Chain, Budgets, Process Improvement, PeopleSoft, Accounting, Financial Analysis
Education
Central Missouri State University 1992 — 1996
BSBA
UMKC
MBA, Operations Management
Hawaiian Telcom January 2013 - Present
Consolidated Communications July 2012 - January 2013
SureWest Communications April 2011 - June 2012
Skills
Business Strategy, Project Management, Telecommunications, Leadership, Management, Budgets, Negotiation, Marketing, Sales, Vendor Management, Strategic Planning, Process Improvement, Program Management, Operations Management, Business Process..., Team Leadership, Team Building, Business Analysis, Contract Negotiation, Sales Management, New Business Development, Product Management
Education
Regis University 1988 — 1990
Bachelors, Finance
CareFusion June 2014 - Present
CareFusion December 2008 - June 2014
Cornice Capital Consulting July 2006 - December 2008
Accredited Home Lenders May 2002 - July 2006
SureWest Communications August 2001 - May 2002
QuikNet, Inc. September 1998 - August 2001
Skills
Business Intelligence, Data Warehousing, Business Objects, Requirements Analysis, Cross-functional Team..., SAP BW, Process Improvement, CRM, Leadership, Enterprise Software, Strategy, Data Modeling, Management, Program Management, Team Leadership, Analytics, Analysis, Project Planning, Financial Analysis, Access, Project Management, Web Intelligence, Compliance, Data Integration, Testing, Budgets, Agile Methodologies, BI Strategy, Predictive Analytics, Voice of the Customer, Balanced Scorecard, Customer Experience, Business Analysis, Business Process
Education
University of California, Los Angeles 1985 — 1990
BS, Aerospace Engineering
University of California, Irvine - The Paul Merage School of Business 1995 — 1997
MBA, Finance
UCSD Extension 2006 — 2006
Data Mining I: Methods and Techniques
GIANT Solutions October 2015 - Present
Xantrion September 2012 - April 2015
Yoh Communications December 2011 - September 2012
TEKsystems August 2011 - October 2011
County of Inyo January 2009 - July 2009
SureWest Communications November 2001 - July 2008
Boundless Computing 2008 - 2008
Walker Communications May 1999 - February 2001
Skills
Telecommunications, Computer Repair, Telecom Infrastructure, TCP/IP, CDMA, Software Installation, Integration, LTE, Ethernet, WAN, Switches, IP, Wireless, Computer Network..., Cisco Technologies, Cabling, Troubleshooting, Computer Hardware, Network Administration, Networking
Education
Sierra College 2002 — 2003
Course Credit, Business Admin.
Fairfield High
Capgemini January 2007 - Present
Corning Incorporated June 2006 - December 2006
Belo Corp January 2006 - April 2006
Surewest Communications May 2005 - December 2005
Skills
E-procurement, PeopleTools, PeopleCode, SQR, Financials, PeopleSoft, Requirements Gathering, Data Conversion, Business Process, Requirements Analysis, Oracle, JDA IKB Data Manager, JDA Space Planning, IT Strategy, Oracle Applications, JDA, ERP, Business Process..., Software Project...
Education
Syracuse University 2000 — 2003
MS
AmTrust Financial Services, Inc. (AFSI) June 2012 - Present
SureWest Communications October 2005 - June 2012
TASQ Technology 1998 - 2005
Skills
Financial Reporting, Accounting, Sarbanes-Oxley Act, Financial Analysis, Account Reconciliation, Budgets, Process Improvement, SEC Filings, Variance Analysis, Monthly Close Process, PeopleSoft, Oracle E-Business Suite, Microsoft Excel, Visio
Education
University of Phoenix 1999 — 2001
Bachelor’s Degree, Business Administration / Accounting, 3.91
California State Board of Equalization December 2012 - Present
SureWest Communications 2009 - 2012
SureWest Communications 2004 - 2009
SureWest Communications 2001 - 2004
Skills
Customer Service, Customer Oriented, Technical Presentations, Written & Oral..., Conflict Resolution, Leadership, Hands-on Training, Personal Training, Coaching Staff, Close Attention to..., Technical Support, Accountability, FTTH, Wireless Networking, Computer Hardware, Computer Proficiency, Field Installation, Troubleshooting, Telephony, Entertainment Technology, Home Theater, Ethernet, Telecommunications, Network Design, Wireless, IPTV, PeopleSoft, VoIP, DSL, IP, Networking, Call Centers, Software Documentation, Cabling, Broadband, Customer Experience, Customer Support, LAN-WAN
Education
Troy State University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Comcast Business December 2012 - Present
Comcast Business June 2012 - December 2012
CCT Telecomm May 2011 - May 2012
SureWest Communications July 2009 - February 2010
Skills
Management, Cold Calling, Sales Operations, Sales, Customer Satisfaction, New Business Development, Telecommunications
Education
UC Davis 2001 — 2006
Bachelors, Political Science
Shentel Communications August 2006 - Present
SureWest Communications July 2002 - July 2006
WINfirst July 2000 - July 2002
Skills
Integration, Telecommunications, Business Intelligence, Wireless, Program Management, VoIP, Cross-functional Team..., Project Management, SDLC, Data Center, Business Process..., Process Improvement, Computer Architecture, PMO, Wireless Networking, T1, Vendor Management, Call Centers, Architecture, Network Engineering, Visio, Requirements Analysis, Ethernet, Troubleshooting, Testing, Disaster Recovery, Product Management, IT Architectures, Cyber-security, NIST Framework
Education
University of Rochester 1989 — 1990
MS, Optics
Lafayette College 1985 — 1989
BS, Electrical Engineering
Sutter Health January 2014 - Present
Verizon March 2013 - December 2013
SureWest Communications April 2007 - March 2013
Associated Press Ad Management September 2006 - March 2007
AP Ad Management February 2000 - March 2007
Skills
PeopleSoft
Education
King's College 1998 — 1999
AA Equivalent, King’s College
Accounting
Wells Fargo June 2015 - Present
Wells Fargo March 2014 - Present
Wells Fargo October 2004 - Present
Wells Fargo October 2004 - August 2009
Wells Fargo Bank Services March 2001 - October 2004
Accenture November 1998 - February 2001
SureWest Communications 1998 - 2001
JP Morgan Securities November 1997 - October 1998
J.P. Morgan Securities November 1997 - October 1998
CIRTS for General Electric Company June 1997 - October 1997
Skills
SDLC, Technology Management, Release Management, PowerBuilder, Software Quality..., Oracle PL/SQL..., ClearCase, Subversion, Unix Shell Scripting, Unix, Quality Assurance, Software Development, Requirements Analysis, Java Enterprise Edition, Oracle, Microsoft SQL Server, Integration, Websphere, PL/SQL, Requirements Gathering, Perl, Testing, Java, Sybase, User Acceptance Testing, PMO, Test Planning, SOA, Data Warehousing, Waterfall, Agile Methodologies, Architectures, Management, Software Project..., Vendor Management
Education
Osmania University 1991 — 1994
MCA, Computer Science
Kakatiya University 1990 — 1991
B.Ed, Education
Kakatiya University 1987 — 1990
B.Sc, Maths, Physics, Chemistry
Expedia, Inc. July 2015 - Present
Expedia, Inc January 2007 - Present
Expedia June 2010 - July 2015
Expedia, Inc August 2009 - August 2010
Microsoft June 2005 - June 2007
Microsoft January 2005 - January 2007
Expedia, Inc January 2002 - January 2005
WinFirst January 2001 - January 2002
SureWest Communications 2001 - 2002
Skills
Web Infrastructure, Technological, Organizational..., Leading Organizational..., Cross Functional Team..., Application Support..., Data Center, Project Portfolio..., IT Operations Management, IT Infrastructure..., IT Service Management, High Availability, P&L Budget Management, IT Operations, Cross-functional Team..., ITIL, Change Management, IT Management, Team Leadership, E-commerce, IT Strategy, Operations Management, Process Improvement, Vendor Management, Leadership, Management, Team Building, Disaster Recovery, Infrastructure, SDLC, SharePoint, Cloud Computing
Education
University of Maryland University College
AT&T Mobility January 2011 - Present
Surewest Communications October 2007 - April 2011
SureWest Wireless October 2001 - August 2006
ATT Wireless/CellularOne November 1996 - October 2001
Nortel Networks previously called Bay Networks November 1994 - November 1995
Amdahl Corp/Fujitsu June 1989 - October 1995
IBM - San Jose Hard Disk Division May 1988 - July 1989
Skills
Telecommunications, Network Engineering, Wireless, Computer Network..., Cisco Technologies, System Deployment, Hardware, IP, Microsoft Exchange, Network Administration, Networking, Servers, Software Installation, Switches, Technical Support, Testing, Troubleshooting, Unix, VPN, VoIP, WAN, Wireless Networking, DSL
Education
San Jose State University 1989 — 2004
University of California, Santa Cruz 1994 — 1995
UCSC Extensions - Network/LAN Technology
SureWest Communications September 1995 - Present
Skills
Microsoft Office, Customer Service, VoIP, Call Centers, Troubleshooting, Telecommunications, Team Leadership, Software Documentation
Education
Sierra College 2000 — 2003
Northern Arizona University August 2012 - Present
Deckers Outdoor Corporation September 2010 - July 2012
SureWest Communications March 2004 - October 2005
Education
University of Arizona 1996 — 1998
MBA
Blue Shield of California January 2013 - Present
Coventry Health Care, Inc January 2012 - January 2013
HEWLETT PACKARD December 2009 - January 2012
SureWest Communications October 2001 - December 2009
Skills
Unix, Business Intelligence, Database Design, SQL, SQL Server, Oracle, Data Warehousing, Data Warehouse..., Microsoft SQL Server, Cycling, Swimming, Running, Triathlon, HP-UX, Databases, Oracle RAC, PL/SQL, Solaris, Servers, Enterprise Architecture, Disaster Recovery, Integration, Requirements Analysis, Red Hat Linux, Linux, Data Modeling, SOA, Cluster, Weblogic, Oracle Applications, Security, RMAN
Education
University of California, Riverside 1997 — 2001
Bachelor's degree, Business Administration and Management, General
Wide Open West May 2014 - Present
SureWest Communications November 2011 - May 2014
Command Transportation January 2010 - November 2011
SureWest Communications July 2008 - January 2010
Regency Office Products August 2007 - January 2008
Time Warner Cable 2007 - 2008
Jayhawk Cafe 2001 - 2007
Skills
Cold Calling, Account Management, Sales, New Business Development, B2B, Direct Sales, Business Development, Customer Service, Salesforce.com, Solution Selling, Telecommunications, Sales Process, Selling, Data Center, Cloud Computing, Networking, Sales Management, Sales Operations
Education
University of Kansas 2001 — 2007
Bachelor's degree
SureWest Communications May 2006 - Present
Hewlett Packard July 2004 - May 2005
Questa Engineering May 2003 - July 2004
Skills
Microsoft SQL Server, Sybase, SQL, Unix, Integration, Testing, Database Design, Windows, Web Design, Oracle, Troubleshooting, Data Warehousing, Software Documentation, Business Analysis, TCP/IP, PL/SQL, T-SQL, SDLC, Solaris, Telecommunications, VoIP, Business Intelligence, Web Applications, Databases
Education
The University of Texas at Austin 1999 — 2002
Bachelor of Science (B.S.), Computer Sciences
Blue Shield of California March 2006 - Present
Blue Shield of California February 2006 - Present
SureWest Communications February 2005 - March 2006
Fujitsu Computer Products of America June 2000 - March 2005
Fujitsu 2001 - 2005
Wells Fargo January 1997 - January 1999
Skills
Forecasting, Budgeting, Financial Analysis, Strategic Planning, Microsoft Office, Budgets, Reporting automation, Process Improvement, Analytics, Business Analysis, Automation, Team Leadership, Accounting, Business Process..., Risk Management, Cross-functional Team...
Education
San Diego State University-California State University
Silver Spring Networks August 2009 - Present
The National Wild Turkey Federation February 2015 - Present
Silver Spring Networks February 2014 - Present
MetroPCS July 2005 - May 2010
SureWest Communications November 1999 - July 2005
Surewest Wireless 1999 - 2005
AirTouch September 1992 - November 1995
Skills
Troubleshooting, Wireless, CDMA, T1, Networking, Technical Support, Microwave, Integration, RF, Network Design, Smart Grid, Telecommunications
Education
Sierra College 2001 — 2003
Operation HOPE March 2014 - Present
SureWest Communications August 1998 - December 2008
Education
Heald College 1997 — 1998
Innovative Intelligent Products, LLC May 2013 - Present
SureWest Communications April 1995 - March 2013
Integrity Tax Services October 2004 - August 2011
Seaview Financial Services May 1992 - November 1995
Business Computer Training Institute November 1987 - June 1993
Ernst & Young September 1976 - August 1981
Skills
Strategic Planning, Wireless, Broadband, Telecommunications, VoIP, Mergers, Strategic Partnerships, Account Management, Accounting, Accounts Payable, Accounts Receivable, Banking, Budgets, Business Development, Business Intelligence, Business Planning, Business Process..., Business Strategy, CPA, Cellular Communications, Cloud Computing, Competitive Analysis, Contract Negotiation, Cross-functional Team..., Direct Sales, Enterprise Software, Ethernet, Executive Management, Fiber Optics, Finance, Forecasting, Fundraising, Human Resources, IP, IPTV, Integration, Leadership, Lobbying, MPLS, Managed Services, Management, Managerial Finance, Mergers, Mobile Devices, Network Design, Networking, New Business Development, Optical Fiber, Payroll, Product Management
Education
Whitworth University 1972 — 1976
BA, Accounting/Finance
University of Puget Sound
SureWest Communications November 2011 - Present
180SQUARED, INC. March 2011 - July 2011
Dorado Software February 2009 - December 2010
Bank of America November 2002 - August 2008
Skills
XML, SQL, TCP/IP, Web Services, Telecommunications
Education
Southern Polytechnic State University 1999 — 2004
Bachelor of Science, Computer Science
SureWest Communications March 2007 - Present
Blue Shield of California 1996 - 2006
Skills
Strategic Planning, Succession Planning, Project Management, Instructional Design, Program Management, Deferred Compensation, Team Leadership, Employee Training, Training Delivery, Community Outreach, Vendor Management, Event Planning, Operations Management, Public Speaking, PeopleSoft, HRIS, Cross-functional Team..., Benefits Administration, Leadership, Workforce Planning
Education
National University 2000 — 2001
Master of Arts (M.A.), Human Resources
University of California, Davis
Volcano Communications April 2005 - Present
SureWest Communications 2003 - 2005
WinFirst 2001 - 2003
Volcano Communications 1983 - 2001
Skills
Cable Television, Broadband, TCP/IP, Wireless, Cisco Technologies, Fiber Optics, Telecommunications, VoIP, IP, Cabling, Optical Fiber, Computer Network..., Product Management, Telephony
Education
San Joaquin Delta College
AA Electronic
SureWest Communications 2003 - 2008
AirTouch Cellular 1994 - 2000
PrimeCo 1995 - 1999
Education
University of San Francisco 1982 — 1984
MBA, Finance
Consolidated Communications January 2014 - Present
SureWest Communications 2007 - 2013
SureWest Communications February 2003 - 2007
Microserv, Inc. 1999 - 2002
Purvin & Gertz, Inc. 1989 - 1997
Skills
Direct Sales, Vendor Management, Project Management, Competitive Analysis, Social Media, Telecommunications, Marketing Communications, Telephony, Managed Services, Copywriting, Direct Marketing, Marketing, Social Media Marketing, Product Marketing, Marketing Strategy, VoIP, IP, Product Management, Ethernet, Strategy, Mobile Devices, Wireless, Leadership, Strategic Partnerships, Salesforce.com, Product Launch, Broadband, Call Centers, Customer Retention, Collateral, Advertising, IPTV, Customer Service, Solution Selling, Brand Management, Cross-functional Team..., Account Management, Strategic Planning, Marketing Management, Online Advertising, Management, Team Leadership, Email Marketing, Sales Process, Business Development, Digital Marketing, New Business Development, Sales, Event Planning, Lead Generation
Education
University of Saskatchewan
Bachelor's Degree, Marketing & Finance
Consolidated Communications February 2014 - Present
Consolidated Communications August 2011 - February 2014
SureWest Communications August 2000 - August 2011
ITI 1998 - August 2000
Advanced Communications, Inc. August 1996 - 1998
US Army 1992 - 1996
Skills
Telecommunications, VoIP, Wireless, Managed Services, Troubleshooting, IP, Telephony, Cisco Technologies, Network Design, Data Center
Education
University of Phoenix 2009 — 2011
Associates in Information Technology & Networking, Information Technology, Associates
The Permanente Medical Group, Inc., Kaiser Permanente July 2012 - Present
SureWest Communications July 2000 - July 2012
Skills
PeopleSoft, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Business Analysis, Call Centers, Visio, Administrative..., Data Entry, Payroll, Training, Telecommunications, Customer Satisfaction, Sales, Lotus Notes, PowerPoint, Budgets, Access, Troubleshooting, Software Documentation, Process Improvement, Administrative...
Education
Sierra College 2015 — 2016
Associate’s Degree, Business Administration
Sierra College 1996 — 1998
Associate’s Degree, Liberal Arts
ETS September 2013 - Present
UC Davis Health System May 2011 - September 2013
Blue Shield of California April 2009 - May 2011
Blue Shield of California December 2005 - April 2009
SureWest Communications September 2004 - December 2005
California family fitness November 2003 - September 2004
Accountemps March 2003 - November 2003
DST Output August 2000 - December 2002
Mutual of Omaha May 1995 - March 2000
Skills
Financial Analysis, Financial Reporting, Business Analysis, Financial Modeling, Budgets, Accounting, Process Improvement, Access, Data Analysis, Forecasting, Finance
Education
University of Nebraska-Lincoln 1987 — 1992
B.S., Finance
SureWest March 2008 - Present
SureWest Communications 1998 - 2009
NEC Electronics September 1985 - January 1998
Skills
Administrative Support
Education
Sierra College 1994 — 1998
AA, General Business
Health Net March 2008 - Present
HealthNet 2008 - Present
SureWest Communications August 2004 - February 2008
Etrade Financial May 2001 - June 2004
Cal Fed 1999 - 2001
Skills
SDLC, Software Project..., Cross-functional Team..., PMP, Business Analysis, Requirements Gathering, Vendor Management, Business Process..., Integration, Visio, Requirements Analysis, Business Requirements, PMO, Project Portfolio..., Systems Analysis
Education
UC Davis 1999 — 2001
Professional Certification, Project Management
University of California, San Diego 1997 — 1999
BA/BS, Economics, Communication
SureWest Communications October 2012 - Present
SureWest Communications October 2012 - Present
Everest Communications December 2001 - March 2009
Aquila 2000 - 2001
Birch Telecom 1997 - 2000
Skills
Computer Network..., T1, WAN, Call Centers, VLAN, DWDM, Network Architecture, Switches, Networking, Network Design, TCP/IP, Ethernet, Data Center, Routers, SIP, Metro Ethernet, Telephony, Telecommunications, Fiber Optics, MPLS, LAN-WAN, Troubleshooting, Cisco Technologies, Cabling, IP, DSL, Provisioning, Direct Sales, Broadband, VoIP, RF, Wireless, Network Engineering, CCNP, Optical Fiber, Wireless Networking, Routing
Education
DeVry 1995 — 1996
BTM, Telecommunications
University of Missouri-Kansas City 1987 — 1989
Music
Turner 1985 — 1987
KCKCC
AS, Science
Qwest Communications August 2010 - Present
SureWest Communications February 2001 - April 2009
SureWest Communications 2002 - 2009
Education
University of California, Davis 1987 — 1992
Bachelor's degree, Sociology
University of California, Davis 1987 — 1992
Bachelor's degree, Rhetoric and Communication
Client Retention January 2008 - Present
Surewest Communications August 1991 - June 2012
Lathem Lumber 1987 - 1991
Heart Federal Savings & Loan 1972 - 1979
Skills
Customer Retention, Telecommunications, Customer Acquisition, Customer Experience, Call Center, Marketing Strategy, Brand Loyalty, Loyalty Marketing, Email Marketing, Loyalty Programs, Lead Generation, Marketing, Direct Marketing, Entrepreneurship, Business Development, Customer Satisfaction, Call Centers, B2B, Product Marketing, Customer Service, Account Management, Strategic Partnerships, Sales, Management, Direct Sales, CRM, Time Management, E-commerce, Salesforce.com, Analysis, Strategy, Competitive Analysis, Human Resources, Selling, Start-ups, Mobile Marketing, Leadership, Sales Process
Education
Sierra College 1969 — 1971
Business
Lyon Real Estate 2015 - Present
The Jackson Laboratory 2014 - 2015
SBM Management Services, LP November 2013 - November 2014
SBM Management Services, LP September 2012 - November 2013
Smile Business Products 2010 - 2012
Crawford & Company September 2007 - December 2008
SureWest Communications April 2006 - September 2007
Skills
Tax, Accounting, Tax Preparation, QuickBooks, Auditing, General Ledger, Accounts Payable, Account Reconciliation, Accounts Receivable, Forecasting, Finance, Financial Reporting, Customer Service, Contract Negotiation
Education
Kaplan University 2007 — 2010
Bachelor of Science, Accounting
Kaplan University 2007 — 2010
Bachelor's Degree, Business Administration
SureWest Communications January 2001 - Present
Skills
Routers, Telecommunications, Wireless, IP, TCP/IP, LAN-WAN, VoIP, T1, Computer Network..., Network Engineering, Switches, Network Design, Provisioning, Cabling, Call Centers, WAN, Ethernet, Account Management, Optical Fiber, DSL, Vendor Management, Direct Sales, MPLS, Broadband, Telephony, Cisco Technologies, Fiber Optics, Troubleshooting, Networking, Data Center, Managed Services, Routing, Wireless Networking, Co-location, RF, SIP Trunking, Unified Communications, SNMP, Cloud Computing, DWDM, Metro Ethernet, IPTV, Carrier Ethernet, Telecommunications..., Integration, DOCSIS, VLAN, System Deployment, Network Architecture, SIP
Education
Lindenwood University 1996 — 2000
Business Administration
Consolidated Communications April 1994 - Present
SureWest Communications October 1989 - April 1994
AT&T April 1981 - October 1989
Skills
Switches, Ethernet, Cisco Technologies, Network Design, MPLS, SS7, Provisioning, DS3, STP, Telecommunications, VoIP, IP, Wireless, SDH, Telephony, Computer Network..., Troubleshooting, WAN, Network Engineering
Education
Sierra College 1979 — 1985
A.S., Electronics
Telcordia
Hertz Equipment Rental January 2014 - Present
Rabobank February 2012 - December 2013
Rabobank September 2006 - February 2012
SureWest Communications August 2004 - August 2006
Delta Business Solutions August 2000 - August 2004
Searle Pharmaceuticals April 1995 - June 1998
Lorex Pharmaceuticals (div. of Searle) December 1991 - March 1995
Skills
Financial Reporting, Human Resources, Banking, Mergers & Acquisitions, Sarbanes-Oxley Act, Accounting, Internal Controls, Financial Accounting, Finance, Cash Management, Analysis, Financial Analysis, Microsoft Excel, Account Reconciliation, US GAAP, Variance Analysis, Accounts Payable, General Ledger, Strategic Financial..., Auditing, Risk Management, Financial Modeling, GAAP, Corporate Finance, Financial Risk, Credit, Due Diligence, Sarbanes-Oxley, Process Improvement, SEC filings, PeopleSoft, Loans, Internal Audit, Access, Budgets, Business Process..., Credit Risk, Business Analysis, Forecasting, Business Planning, Cash Flow, Managerial Finance, Budget Process
Education
Loyola University of Chicago
BBA, Accounting
Consolidated Communications September 2011 - Present
SureWest Communications June 2005 - September 2011
Skills
Telecommunications, Account Management, Marketing, Product Management, Sales, Management, Advertising, Marketing Strategy, Social Media, Social Media Marketing, Marketing Communications, Troubleshooting, Project Management, Online Advertising, Digital Marketing
Education
University of Phoenix 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Oakmont High School
SureWest Communications September 1990 - Present
Happy Pines Nursery February 2004 - March 2011
Verizon 1978 - 1990
Skills
Fire Sprinkler Systems, VoIP, Telecommunications, Computer Network..., Sprinkler Systems, Fiber Optics, IP, Wireless, Network Design, Telephony, IPTV, Broadband, Network Engineering
Education
Mt. San Antonio College
Electrical Engineering
Sierra college
Computer Science
Warm Hugs Design December 2009 - Present
Lennar December 2005 - April 2008
SureWest Communications September 1994 - January 2004
Skills
Type 71 wpm, 10 key
Education
Sierra College
AA in Accounting, Accounting
NextLevel Internet January 2012 - Present
NextLevel Internet August 2011 - December 2011
NextLevel Internet January 2011 - July 2011
NextLevel Internet 2010 - February 2011
Westminster Woods Camp and Conference Center June 2006 - August 2010
The Muir Quarterly September 2008 - June 2010
University of California at San Diego December 2007 - June 2010
SureWest Communications April 2005 - June 2005
Skills
Troubleshooting, Networking, Microsoft Office, Technical Support, VoIP, System Administration, Research, Cloud Computing, Customer Service, Network Security, TCP/IP, HTML, Servers, Windows, Computer Repair, Leadership, Linux, Cisco IOS, Computer Security, Network Design, Network Administration, Data Center, Security, Windows 7, Unix, Public Speaking, Team Leadership, Virtualization, Wireless Networking, Cisco Technologies, Disaster Recovery, VMware, Operating Systems, DNS
Education
University of California, San Diego 2006 — 2010
B.S., Cognitive Science, Neuroscience Specialization
Granite Bay High School 2001 — 2005
SureWest Communications July 2004 - Present
SureWest Communications 2004 - 2012
SureWest Communications 2004 - 2012
Entertainment, Inc. January 2002 - May 2004
Capgemini August 1996 - October 2001
Education
Maplewoods Community College 2001 — 2003
Accounting, Marketing, Business
Southwest Baptist University 1980 — 1982
SelectQuote Senior Insurance Services July 2012 - Present
SureWest Communications December 2010 - December 2011
Heartland Payment Systems March 2009 - November 2010
Paychex 2007 - 2009
Skills
Sales Process, Cold Calling, Medicare, Account Management, Sales
Education
Park University 2000 — 2003
Finance
Iowa Western Community College 1997 — 1999
General Education
Sutter Health May 2014 - May 2015
Greenberg Traurig, LLP September 2012 - April 2014
SureWest Communications November 2008 - June 2012
SureWest Communications November 2006 - October 2008
SureWest Communications June 2004 - November 2006
SureWest Communications June 2000 - June 2004
SureWest Communications September 1998 - June 2000
Skills
Microsoft Office 2010, PeopleSoft, Diligent Board Portal, Westlaw, Legal Research, Executive Support, Corporate Law, Office 2010, Intellectual Property, Corporate Governance, Mergers, Mergers & Acquisitions, Leadership, Finance, Process Improvement
Education
University of California, Santa Cruz
Paralegal Studies
Helzberg Diamonds August 2015 - Present
University of Kansas Medical Center October 2014 - September 2015
Waddell & Reed June 2014 - November 2014
Kohl's Department Stores May 2013 - May 2014
Waddell & Reed October 2012 - May 2013
Heartland Services / Panasonic Service Center August 2011 - July 2012
SureWest Communications September 2007 - August 2011
KForce Staffing / ScriptPro April 2007 - August 2007
KForce Staffing / Sprint, May 2006 - March 2007
Pitney Bowes Management Services March 2004 - May 2006
Skills
Networking, Customer Support, Troubleshooting, Computer Hardware, Customer Service, Process Improvement, Cisco Technologies, Telecommunications, Vendor Management, Active Directory, SharePoint, Technical Support, Access, Security, Testing, Software Documentation, VoIP, Management
Education
Ottawa University 2010 — 2014
Bachelor's degree, Management Information Systems and Services
Vatterott College 2003 — 2005
Associate's degree, Computer Systems and Networking Technology; Computer Systems and Networking Technology
Central High 1993 — 1997
SureWest Communications November 2007 - Present
SureWest Communications January 2000 - November 2007
SureWest Communications April 1998 - January 2000
SureWest Communications May 1997 - April 1998
American Management Systems (AMS) June 1994 - May 1997
Skills
Java, JSP, JDBC, HTML, XML, Android, SQL, Sybase ASE, .NET, C#, ADO.NET, LINQ, PowerBuilder, Software Design, Software Development, Object Oriented Design, WinForms, JavaScript
Education
UC Davis 1989 — 1994
BS, Computer Science & Engineering, Electrical Engineering
SureWest Communications March 1998 - Present
Alaska Telecom Inc.(Previous ATU telecommunications) 1993 - 1998
Skills
T1, DS3, Provisioning, IP, Computer Network..., TDM, Telecommunications, Network Engineering, VPLS, Network Design, VoIP, Wireless
Education
Sacramento City College 1986 — 1988
SureWest A Consolidated Communications Company February 2012 - Present
SureWest Communications February 2009 - Present
AmeriGas January 2006 - January 2008
Pacific Bell/SBC Communication January 1998 - January 2005
Skills
Call Center, Training, Human Resources, Leadership, Cross-functional Team..., Telecommunications, Management, Change Management, Coaching, Payroll, Customer Service, Project Management, Contractors, Consulting, Film Production, Gas, Hardware, Interviews, ISO, Internal Communications, Internal Audit, Key Performance..., Microsoft Office, PowerPoint, Proofreading, Painting, Psychotherapy, QuickBooks, Quality Assurance, Qualitative Research, Quality Control, Research, R&D, Renovation, Renewable Energy, Disaster Recovery, TCP/IP, Theatre, Technical Writing, Typing, User Experience, University Teaching, Vendor Management, Visio, VoIP, Valuation, Video Production, Video Editing, Creative Writing, Warehousing
Education
New College of California 1997 — 1999
MA, Leadership and Humanities
John F. Kennedy University 1996 — 1998
BA, Liberal Studies
SureWest Communications January 1999 - Present
Universal Network Development Corporation March 1997 - January 1999
Southwest Airlines May 1994 - March 1997
Skills
Telecommunications, VoIP, Wireless, IP, Call Centers, Computer Network..., Managed Services, Troubleshooting, Ethernet, Network Design, MPLS, Vendor Management, Cisco Technologies, Telephony, Product Management, Fiber Optics, Process Improvement, Project Management, Integration, Cross-functional Team...
Education
Pasadena City College 1992 — 1993
N/A, General
Arcadia Highschool 1990 — 1992
SureWest Communications June 2007 - Present
SureWest Communications June 2004 - June 2007
United States Marine Corps November 1995 - November 2000
Skills
Telecommunications, Call Centers, Computer Network..., Broadband, VoIP, Call Center, MPLS, Ethernet, Fiber Optics, DSL, IPTV, Network Design, IP, Telephony, Wireless, Routing, Routers, Switches, LAN-WAN, Customer Retention, WAN, Wireless Networking, TCP/IP, Managed Services, Troubleshooting
Education
Sacramento City College 2001 — 2003
SureWest Communications January 2009 - Present
SureWest Communications June 2008 - January 2009
SureWest Communications April 2004 - June 2008
SureWest Communications December 1977 - April 2004
Education
Sierra College 1973 — 1976
Associate of Arts (AA), Business Management
Del Oro High 1969 — 1973
United Rentals Inc. February 2013 - Present
SureWest Communications November 2012 - February 2013
Girl Scouts of the USA 2010 - 2013
Comcast August 2001 - January 2010
Skills
Telecommunications, Troubleshooting, VoIP, Telephony, Customer Experience, Customer Retention, Technical Support, Wireless, Customer Satisfaction, T1, Customer Service, Broadband, Sales, Call Centers, Networking, Management, Microsoft Excel, Team Building
Education
University of Phoenix 2010 — 2013
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Junction City High School 1990 — 1992
High School, General Studies
SureWest Communications 2008 - Present
Education
Sonoma State University
Bachelor of Arts (B.A.), English Language and Literature, General
University of Phoenix-Sacramento Valley Campus
Master of Business Administration (MBA)
California ISO March 2014 - Present
SureWest Communications 2006 - 2012
Skills
MPLS, Network Architecture, Telecommunications, Computer Network..., Ethernet, VoIP, DSL, Telephony, Switches, LAN-WAN, IP, Routers, Network Design
Education
Sierra College 2003 — 2006
Associate's degree in Network Administration, Computer Science, 3.5
SureWest Communications OSP Engineering SupervisorITC Service Group, Inc.July 2014 - Present
Skills
Telecommunications, Engineering, Product Management, Troubleshooting, Wireless
Education
Sierra College 1972 — 1993
Associate of Arts (AA), Business/Commerce, General
SureWest Communications September 2013 - Present
AT&T April 2011 - August 2013
Custom Benefit Administrators August 2009 - May 2010
AT&T July 2006 - January 2009
Mitel June 2004 - July 2006
Sunset Christian Center September 2002 - June 2004
Mitel January 2001 - September 2002
Staples June 1999 - January 2001
Skills
Selling, Telecommunications, Telephony, Data Center, Consulting, Total Cost Reduction, Total Cost of Ownership, Solution Selling
Education
Marshall University