Sykes Enterprises
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Enterprises Employees
Employee
Years
Job
Industry
Katherine Starks Katherine Starks's Sykes Enterprises Experience 2013 - 2014
Job Client Services Supervisor at Adecco Group
Industry Consumer Services
Experience
Adecco Group October 2014 - Present
Sykes Enterprises 2013 - 2014
GameStop April 2009 - May 2012
Skills
Customer Service, Attendance Management, Microsoft Excel, Production Management, Production Development, Coaching, Work Management, Inventory Management, Payroll, Laboratory Skills, Hematology, Pathology, Scanning Electron..., Phlebotomy, PowerPoint, Medical Records
Education
Spencerian College 2009 — 2012
Associate of Science (A.S.), Clinical Laboratory Science/Medical Technology/Technologist
Adecco Group October 2014 - Present
Sykes Enterprises 2013 - 2014
GameStop April 2009 - May 2012
Skills
Customer Service, Attendance Management, Microsoft Excel, Production Management, Production Development, Coaching, Work Management, Inventory Management, Payroll, Laboratory Skills, Hematology, Pathology, Scanning Electron..., Phlebotomy, PowerPoint, Medical Records
Education
Spencerian College 2009 — 2012
Associate of Science (A.S.), Clinical Laboratory Science/Medical Technology/Technologist
David Lasiter David Lasiter's Sykes Enterprises Experience July 2012 - August 2013
Job Wet Tower Operator
Industry Food Production
Experience
Rheem Manufacturing September 2015 - Present
Gerber Products Company June 2014 - August 2015
Citi Trends DC August 2013 - June 2014
SYKES Enterprises July 2012 - August 2013
SYKES Enterprises May 2011 - July 2012
Airesystems January 2008 - April 2009
Skills
Team Management, Customer Service..., Microsoft Excel, Visual Basic, Microsoft Word, Kronos Timekeeping, Customer Service, PowerPoint, BPO, Workforce Management, Call Centers, Contact Centers, Customer Experience, Leadership, Customer Satisfaction, Training, Coaching, Microsoft Office, Call Center Development, Customer Retention, Finance, Management, Inbound Marketing, Operations Management, Policy, Performance Management, Team Leadership, Process Improvement, Telemarketing, Time Management, Troubleshooting, Quality Assurance, Team Building, Training Delivery, Soft Skills
Education
University of Arkansas-Fort Smith 2007 — 2010
Bachelor of Business Administration, Business Administration and Management, General
Rheem Manufacturing September 2015 - Present
Gerber Products Company June 2014 - August 2015
Citi Trends DC August 2013 - June 2014
SYKES Enterprises July 2012 - August 2013
SYKES Enterprises May 2011 - July 2012
Airesystems January 2008 - April 2009
Skills
Team Management, Customer Service..., Microsoft Excel, Visual Basic, Microsoft Word, Kronos Timekeeping, Customer Service, PowerPoint, BPO, Workforce Management, Call Centers, Contact Centers, Customer Experience, Leadership, Customer Satisfaction, Training, Coaching, Microsoft Office, Call Center Development, Customer Retention, Finance, Management, Inbound Marketing, Operations Management, Policy, Performance Management, Team Leadership, Process Improvement, Telemarketing, Time Management, Troubleshooting, Quality Assurance, Team Building, Training Delivery, Soft Skills
Education
University of Arkansas-Fort Smith 2007 — 2010
Bachelor of Business Administration, Business Administration and Management, General
Darwin McMurtrey Darwin McMurtrey's Sykes Enterprises Experience June 2012 - May 2013
Job Customer Service Representative
Industry Consumer Services
Experience
Spokane Community College May 2013 - June 2014
Sykes Enterprises June 2012 - May 2013
Sykes Enterprises August 2010 - June 2012
West Corporation February 2008 - April 2010
West Corporation March 2007 - February 2008
Software Spectrum March 2006 - March 2007
West Corporation September 2005 - March 2006
Software Spectrum October 1998 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Team Building
Education
Spokane Community College
Associate of Arts and Sciences (AAS), Customer Service Support/Call Center/Teleservice Operation
Spokane Community College
Associate of Arts and Sciences (A.A.S.), Electronics Technology/Technician
Spokane Community College
Master Electronics Certificate, Electronics Technology/Technician
Spokane Community College May 2013 - June 2014
Sykes Enterprises June 2012 - May 2013
Sykes Enterprises August 2010 - June 2012
West Corporation February 2008 - April 2010
West Corporation March 2007 - February 2008
Software Spectrum March 2006 - March 2007
West Corporation September 2005 - March 2006
Software Spectrum October 1998 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Team Building
Education
Spokane Community College
Associate of Arts and Sciences (AAS), Customer Service Support/Call Center/Teleservice Operation
Spokane Community College
Associate of Arts and Sciences (A.A.S.), Electronics Technology/Technician
Spokane Community College
Master Electronics Certificate, Electronics Technology/Technician
Kristina Diederich's Sykes Enterprises Experience September 2007 - June 2010
Job Business Manager, Major Markets Sales Forecasting & Budgeting and Salesforce Administration
Industry Outsourcing/Offshoring
Experience
Sykes November 2013 - Present
Sykes August 2010 - October 2013
Sykes Enterprises September 2007 - June 2010
Signature Concepts, Inc October 2004 - June 2009
Sykes January 2007 - September 2007
Payment Alliance August 2006 - January 2007
SCI Wholesales May 2006 - August 2006
Skills
Certified in Salesforce..., Certified in Microsoft..., Call Center, Salesforce.com, Customer Experience, B2B, Forecasting, BPO, Outsourcing, Microsoft Excel, Sales, Business Analysis, Sales Management, Customer Satisfaction, Workforce Management, CRM, Lead Generation, Financial Services, Marketing, Call Centers, Analysis, Recruiting, Leadership, Training, Sales Operations, Vendor Management
Education
University of Tampa 2001 — 2006
B.A, Government World Affairs
University of Tampa - John H. Sykes College of Business 2001 — 2006
Bachelor, International Business
Universität Salzburg / University of Salzburg 2005 — 2005
International Business
Sykes November 2013 - Present
Sykes August 2010 - October 2013
Sykes Enterprises September 2007 - June 2010
Signature Concepts, Inc October 2004 - June 2009
Sykes January 2007 - September 2007
Payment Alliance August 2006 - January 2007
SCI Wholesales May 2006 - August 2006
Skills
Certified in Salesforce..., Certified in Microsoft..., Call Center, Salesforce.com, Customer Experience, B2B, Forecasting, BPO, Outsourcing, Microsoft Excel, Sales, Business Analysis, Sales Management, Customer Satisfaction, Workforce Management, CRM, Lead Generation, Financial Services, Marketing, Call Centers, Analysis, Recruiting, Leadership, Training, Sales Operations, Vendor Management
Education
University of Tampa 2001 — 2006
B.A, Government World Affairs
University of Tampa - John H. Sykes College of Business 2001 — 2006
Bachelor, International Business
Universität Salzburg / University of Salzburg 2005 — 2005
International Business
Sean Gordy, SPHR, SHRM - SCP's Sykes Enterprises Experience 2001 - 2005
Job HR Director at FIS
Industry Financial Services
Experience
FIS March 2005 - Present
Sykes Enterprises 2001 - 2005
HSN February 2001 - April 2002
Citigroup November 1994 - February 2001
Skills
Human Resources, Performance Management, Employee Relations, Workers Compensation, Deferred Compensation, Stock Compensation, Employee Stock Options, Employee Benefits, Employee Engagement, Employee Recognition, Employee Training, Recruiting, Benefits Administration, Unemployment Claims, Organizational Design, Employee Wellness, Strategic Human..., Compensation & Benefit, Compensation Structure..., Strategic HR, Onboarding, Talent Management, Change Management, HRIS, HR Policies, New Hire Orientations, Talent Acquisition, Workforce Planning, Leadership, College Recruiting, Job Descriptions, FMLA, Succession Planning, Performance Appraisal, Vendor Management, HR Transformation, Conflict Resolution, Affirmative Action, Employer Branding, Personnel Management, Organizational..., Labor Relations, PeopleSoft, Interviews, Compensation Structures, HR Consulting, Internet Recruiting, Taleo, Applicant Tracking..., Technical Recruiting
Education
University of South Florida 1986 — 1998
Bachelor of Science, Organizational Management
FIS March 2005 - Present
Sykes Enterprises 2001 - 2005
HSN February 2001 - April 2002
Citigroup November 1994 - February 2001
Skills
Human Resources, Performance Management, Employee Relations, Workers Compensation, Deferred Compensation, Stock Compensation, Employee Stock Options, Employee Benefits, Employee Engagement, Employee Recognition, Employee Training, Recruiting, Benefits Administration, Unemployment Claims, Organizational Design, Employee Wellness, Strategic Human..., Compensation & Benefit, Compensation Structure..., Strategic HR, Onboarding, Talent Management, Change Management, HRIS, HR Policies, New Hire Orientations, Talent Acquisition, Workforce Planning, Leadership, College Recruiting, Job Descriptions, FMLA, Succession Planning, Performance Appraisal, Vendor Management, HR Transformation, Conflict Resolution, Affirmative Action, Employer Branding, Personnel Management, Organizational..., Labor Relations, PeopleSoft, Interviews, Compensation Structures, HR Consulting, Internet Recruiting, Taleo, Applicant Tracking..., Technical Recruiting
Education
University of South Florida 1986 — 1998
Bachelor of Science, Organizational Management
Chet Zoltak's Sykes Enterprises Experience August 2013 - September 2014
Job
Industry Human Resources
Experience
STRATEGIC LEARNING GROUP, INC September 2014 - Present
SYKES Enterprises August 2013 - September 2014
SYKES September 2011 - August 2013
STRATEGIC LEARNING GROUP, INC May 2010 - August 2011
AMERISOURCEBERGEN CORPORATION January 2006 - April 2010
Philadelphia Human Resource Planning Society (PHRPS) January 2007 - December 2009
The Timken Company December 2004 - January 2006
Towers Perrin Administration Solutions January 1998 - January 2003
Learning and Development Practice January 1996 - January 1998
Towers Perrin January 1992 - January 1996
Skills
Talent Management, Talent Acquisition, Succession Planning, Leadership Development, Metrics, Employee Engagement, 360 Feedback, Human Resources, HR Consulting, Management, Leadership, Outsourcing, Strategic Planning, Onboarding, Program Management, Business Planning, Organizational Design, Organizational..., Executive Management, Career Management, E-Learning, Strategy, Workforce Planning, Career Development, Applicant Tracking..., Business Strategy, Deferred Compensation, Employee Relations, Consulting, Performance Management, Training, Training Delivery, HRIS, Change Management, Organizational..., Executive Coaching, Management Development, Personnel Management, Culture Change
Education
Stevens Institute of Technology 1978 — 1981
M.S, Industrial/Organizational Psychology
Stevens Institute of Technology 1978 — 1981
MS Applied Psychology, Industrial and Organizational Psychology
Seton Hall University 1975 — 1977
B.A, Psychology
STRATEGIC LEARNING GROUP, INC September 2014 - Present
SYKES Enterprises August 2013 - September 2014
SYKES September 2011 - August 2013
STRATEGIC LEARNING GROUP, INC May 2010 - August 2011
AMERISOURCEBERGEN CORPORATION January 2006 - April 2010
Philadelphia Human Resource Planning Society (PHRPS) January 2007 - December 2009
The Timken Company December 2004 - January 2006
Towers Perrin Administration Solutions January 1998 - January 2003
Learning and Development Practice January 1996 - January 1998
Towers Perrin January 1992 - January 1996
Skills
Talent Management, Talent Acquisition, Succession Planning, Leadership Development, Metrics, Employee Engagement, 360 Feedback, Human Resources, HR Consulting, Management, Leadership, Outsourcing, Strategic Planning, Onboarding, Program Management, Business Planning, Organizational Design, Organizational..., Executive Management, Career Management, E-Learning, Strategy, Workforce Planning, Career Development, Applicant Tracking..., Business Strategy, Deferred Compensation, Employee Relations, Consulting, Performance Management, Training, Training Delivery, HRIS, Change Management, Organizational..., Executive Coaching, Management Development, Personnel Management, Culture Change
Education
Stevens Institute of Technology 1978 — 1981
M.S, Industrial/Organizational Psychology
Stevens Institute of Technology 1978 — 1981
MS Applied Psychology, Industrial and Organizational Psychology
Seton Hall University 1975 — 1977
B.A, Psychology
Eagleston Enterprises Inc. Eagleston Enterprises Inc.'s Sykes Enterprises Experience January 1999 - August 2003
Job Simplify IT get Eagleston Enterprises Inc.
Industry Computer Networking
Experience
Eagleston Enterprises Inc August 2003 - Present
Eagleston Enterprises Inc. August 2003 - Present
Eagleston Enterprises Inc. March 2002 - Present
tekservePOS 2004 - 2013
Sykes Enterprises January 1999 - August 2003
Skills
Troubleshooting, Laptops, Customer Service, Telephony, Cisco Technologies, Networking, VoIP, Cabling, Software Installation, Technical Support, Entrepreneurship, Call Centers, Hardware, Sales, Network Administration, Purchasing, Computer Hardware, Telecommunications, Ethernet, Data Recovery, POS, Retail, Wireless, Training, Servers, Manufacturing, Wireless Networking, Management, Hardware Diagnostics, Routers, Security Clearance
Education
University of Phoenix 2008 — 2010
BS, Information Technology
University of Phoenix 2008 — 2010
BS, e-Business
University of Phoenix 2006 — 2008
AA, Business Administration
University of Phoenix 2006 — 2008
AA, Information Technology
University Of Phoenix Online
B.S, Information Technology
Eagleston Enterprises Inc August 2003 - Present
Eagleston Enterprises Inc. August 2003 - Present
Eagleston Enterprises Inc. March 2002 - Present
tekservePOS 2004 - 2013
Sykes Enterprises January 1999 - August 2003
Skills
Troubleshooting, Laptops, Customer Service, Telephony, Cisco Technologies, Networking, VoIP, Cabling, Software Installation, Technical Support, Entrepreneurship, Call Centers, Hardware, Sales, Network Administration, Purchasing, Computer Hardware, Telecommunications, Ethernet, Data Recovery, POS, Retail, Wireless, Training, Servers, Manufacturing, Wireless Networking, Management, Hardware Diagnostics, Routers, Security Clearance
Education
University of Phoenix 2008 — 2010
BS, Information Technology
University of Phoenix 2008 — 2010
BS, e-Business
University of Phoenix 2006 — 2008
AA, Business Administration
University of Phoenix 2006 — 2008
AA, Information Technology
University Of Phoenix Online
B.S, Information Technology
Raymond Auch's Sykes Enterprises Experience January 2010 - August 2014
Job Client Services Account Management at Teleperformance, USA
Industry Outsourcing/Offshoring
Experience
Teleperformance, USA August 2014 - Present
Sykes Enterprises January 2010 - August 2014
Care Core National June 2009 - January 2010
BlueCross BlueShield of SC August 2008 - January 2009
MV Solutions March 2007 - January 2008
Asurion August 2006 - March 2007
Verizon Wireless February 1995 - August 2005
Skills
Call Center, Client Services, Customer Satisfaction, Avaya, ACD, Account Management, Customer Service, Customer Experience, Workforce Management, Operations Management, Client Advocate, Project Management, Program Management, Leadership, Management, Outsourcing, Call Centers, Service Delivery, Contact Centers, Performance Management
Education
Rutgers University 1993 — 1994
Criminal Justice
Union County College 1979 — 1981
Associate of Arts (AA), Criminal Justice and Corrections
Teleperformance, USA August 2014 - Present
Sykes Enterprises January 2010 - August 2014
Care Core National June 2009 - January 2010
BlueCross BlueShield of SC August 2008 - January 2009
MV Solutions March 2007 - January 2008
Asurion August 2006 - March 2007
Verizon Wireless February 1995 - August 2005
Skills
Call Center, Client Services, Customer Satisfaction, Avaya, ACD, Account Management, Customer Service, Customer Experience, Workforce Management, Operations Management, Client Advocate, Project Management, Program Management, Leadership, Management, Outsourcing, Call Centers, Service Delivery, Contact Centers, Performance Management
Education
Rutgers University 1993 — 1994
Criminal Justice
Union County College 1979 — 1981
Associate of Arts (AA), Criminal Justice and Corrections
SECRET (SPENCER) RICHARDS SECRET (SPENCER) RICHARDS's Sykes Enterprises Experience February 2011 - November 2011
Job Health Educator focused on sexual and reproductive health
Industry Health, Wellness and Fitness
Experience
Pure Romance August 2012 - November 2014
ETR April 2014 - August 2014
ETR Associates May 2013 - November 2013
Saint Mark Baptist Church January 2011 - December 2011
St. Mark Baptist Church September 2010 - December 2011
Sykes Enterprises February 2011 - November 2011
Piggly Wiggly July 2005 - January 2006
Skills
Customer Service, Clerical Duties, Microsoft Office, Data Input, PowerPoint, Word, SAS, Data Entry, Microsoft Word, Fundraising, Microsoft Excel, Retail, Sales, Clerical Work, Time Management
Education
University of South Carolina-Columbia 2012 — 2013
Master of Public Health, Health Promotion, Education, and Behavior
South Carolina State University 2006 — 2010
BS, Biology
Pure Romance August 2012 - November 2014
ETR April 2014 - August 2014
ETR Associates May 2013 - November 2013
Saint Mark Baptist Church January 2011 - December 2011
St. Mark Baptist Church September 2010 - December 2011
Sykes Enterprises February 2011 - November 2011
Piggly Wiggly July 2005 - January 2006
Skills
Customer Service, Clerical Duties, Microsoft Office, Data Input, PowerPoint, Word, SAS, Data Entry, Microsoft Word, Fundraising, Microsoft Excel, Retail, Sales, Clerical Work, Time Management
Education
University of South Carolina-Columbia 2012 — 2013
Master of Public Health, Health Promotion, Education, and Behavior
South Carolina State University 2006 — 2010
BS, Biology
J.J. Jones's Sykes Enterprises Experience 2000 - 2003
Job Network Admin. at Hazard Independent Schools
Industry Information Technology and Services
Experience
Hazard Independent Schools September 2003 - Present
SYKES Enterprises 2000 - 2003
CYBOR Corporation February 1998 - March 2000
Skills
Cisco Certified Network..., Microsoft Certified..., Microsoft Certified..., Network Administration, Windows Server, Security, Technical Support, Networking, Servers, Active Directory, Virtualization, Switches, Routers, Data Center, Information Technology, Management, VPN, Disaster Recovery, Strategic Planning, Troubleshooting, Leadership, Cloud Computing, System Administration
Education
University Of Kentucky 1995 — 1997
B.S., G.S.
University of Alabama at Birmingham
Civil Engineering
Hazard Independent Schools September 2003 - Present
SYKES Enterprises 2000 - 2003
CYBOR Corporation February 1998 - March 2000
Skills
Cisco Certified Network..., Microsoft Certified..., Microsoft Certified..., Network Administration, Windows Server, Security, Technical Support, Networking, Servers, Active Directory, Virtualization, Switches, Routers, Data Center, Information Technology, Management, VPN, Disaster Recovery, Strategic Planning, Troubleshooting, Leadership, Cloud Computing, System Administration
Education
University Of Kentucky 1995 — 1997
B.S., G.S.
University of Alabama at Birmingham
Civil Engineering
Troy Heinert Troy Heinert's Sykes Enterprises Experience August 1997 - August 1998
Job Payroll Manager at Running Aces Casino & Racetrack
Industry Information Technology and Services
Experience
Running Aces Casino & Racetrack April 2015 - Present
Paychex May 2014 - April 2015
Paychex March 2012 - May 2014
Wayzata Marine January 2003 - November 2011
Select Fitness August 2001 - January 2003
ClientLogic Corporation May 2000 - May 2001
DecisionOne Corporation August 1999 - May 2000
DecisionOne Corp August 1998 - August 1999
Sykes Enterprises August 1997 - August 1998
Sykes Enterprises January 1996 - January 1997
Skills
Customer Service, Customer Relations, Operations Management, Microsoft Office, Team Building, Problem Solving, Process Improvement, Excel, Word, Team Leadership, Vendor Management, Vendor Relations, PowerPoint, Call Center, Account Management, Retail, Hiring, Outlook, Customer Satisfaction, Supervisory Skills, Quality Assurance, Administration
Education
The University of North Dakota 2011 — 2012
General Studies
The University of Mary 1996 — 1997
Computer Information Systems
The University of North Dakota 1993 — 1996
Management Information Systems
Running Aces Casino & Racetrack April 2015 - Present
Paychex May 2014 - April 2015
Paychex March 2012 - May 2014
Wayzata Marine January 2003 - November 2011
Select Fitness August 2001 - January 2003
ClientLogic Corporation May 2000 - May 2001
DecisionOne Corporation August 1999 - May 2000
DecisionOne Corp August 1998 - August 1999
Sykes Enterprises August 1997 - August 1998
Sykes Enterprises January 1996 - January 1997
Skills
Customer Service, Customer Relations, Operations Management, Microsoft Office, Team Building, Problem Solving, Process Improvement, Excel, Word, Team Leadership, Vendor Management, Vendor Relations, PowerPoint, Call Center, Account Management, Retail, Hiring, Outlook, Customer Satisfaction, Supervisory Skills, Quality Assurance, Administration
Education
The University of North Dakota 2011 — 2012
General Studies
The University of Mary 1996 — 1997
Computer Information Systems
The University of North Dakota 1993 — 1996
Management Information Systems
Daniel Hurt Daniel Hurt's Sykes Enterprises Experience November 2009 - June 2010
Job Student at University of Phoenix
Industry Retail
Experience
Sykes Enterprises November 2009 - June 2010
Radio Shack November 2006 - January 2007
Wal-Mart October 2005 - March 2006
Education
University of Phoenix 2009 — 2011
Business/Admin/Management
Perry County Central High School
Diploma
Sykes Enterprises November 2009 - June 2010
Radio Shack November 2006 - January 2007
Wal-Mart October 2005 - March 2006
Education
University of Phoenix 2009 — 2011
Business/Admin/Management
Perry County Central High School
Diploma
Patty Dill Patty Dill's Sykes Enterprises Experience March 2008 - December 2009
Job Call Center Leader
Industry Consumer Services
Experience
Meyer Teleservices 2011 - 2012
National Pen Company 2009 - 2011
Sykes Enterprises March 2008 - December 2009
Share Group 2007 - 2008
FLS Connect 2006 - 2007
Fidelity National Information Services / eFunds 2004 - 2006
Strategic Fundraising 1999 - 2004
Nash Finch Company 1992 - 1998
Holiday Companies 1985 - 1992
Skills
Leadership, Customer Service, Process Improvement, Strategic Planning, Project Management, Vendor Management, Management, Strategy, Training, CRM, Outsourcing, Recruiting, Business Process..., Call Centers, Team Building, Start-ups, Operations Management, Program Management, Coaching, Analysis, Budgets
Education
South Dakota State University 1974 — 1978
Bachelor's degree, Music Teacher Education
Meyer Teleservices 2011 - 2012
National Pen Company 2009 - 2011
Sykes Enterprises March 2008 - December 2009
Share Group 2007 - 2008
FLS Connect 2006 - 2007
Fidelity National Information Services / eFunds 2004 - 2006
Strategic Fundraising 1999 - 2004
Nash Finch Company 1992 - 1998
Holiday Companies 1985 - 1992
Skills
Leadership, Customer Service, Process Improvement, Strategic Planning, Project Management, Vendor Management, Management, Strategy, Training, CRM, Outsourcing, Recruiting, Business Process..., Call Centers, Team Building, Start-ups, Operations Management, Program Management, Coaching, Analysis, Budgets
Education
South Dakota State University 1974 — 1978
Bachelor's degree, Music Teacher Education
Deanna Gilbert Deanna Gilbert's Sykes Enterprises Experience February 2009 - November 2009
Job Experienced Facilitor and Early Childhood Education
Industry Education Management
Experience
Capital One May 2011 - October 2011
Verizon Wireless June 2010 - May 2011
Sykes Enterprises February 2009 - November 2009
GLEAMNS Human Resources Commission, Inc. April 2004 - February 2009
Greenwood Head Start Center April 2004 - February 2009
Education
University of Phoenix 2011 — 2013
BS, Psychology
Penn Foster 2010 — 2011
CDA, Child Development
Piedmont Technical College
Associates
Capital One May 2011 - October 2011
Verizon Wireless June 2010 - May 2011
Sykes Enterprises February 2009 - November 2009
GLEAMNS Human Resources Commission, Inc. April 2004 - February 2009
Greenwood Head Start Center April 2004 - February 2009
Education
University of Phoenix 2011 — 2013
BS, Psychology
Penn Foster 2010 — 2011
CDA, Child Development
Piedmont Technical College
Associates
Emmylou Shivley Emmylou Shivley's Sykes Enterprises Experience August 2011 - Present
Job IT Financial Analyst at Sykes Enterprises, Inc
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises August 2011 - Present
Sykes Enterprises, Inc October 2009 - August 2011
Sykes Asia, Inc June 2004 - April 2009
Astech Pengson Distributors, Inc January 2002 - May 2004
Astech Pengson Distributors, Inc October 1999 - December 2001
Astech Pengson Distributors, Inc May 1996 - September 1999
Skills
Vendor Management, Call Center, Telecommunications, Analysis, Business Analysis, Call Centers, IT Service Management, Management, Negotiation, Networking, Outsourcing, Product Management, Program Management, Sales, Process Improvement
Education
Polytechnic University of the Philippines 1992 — 1996
Bachelor of Arts, Broadcast Communication
Sykes Enterprises August 2011 - Present
Sykes Enterprises, Inc October 2009 - August 2011
Sykes Asia, Inc June 2004 - April 2009
Astech Pengson Distributors, Inc January 2002 - May 2004
Astech Pengson Distributors, Inc October 1999 - December 2001
Astech Pengson Distributors, Inc May 1996 - September 1999
Skills
Vendor Management, Call Center, Telecommunications, Analysis, Business Analysis, Call Centers, IT Service Management, Management, Negotiation, Networking, Outsourcing, Product Management, Program Management, Sales, Process Improvement
Education
Polytechnic University of the Philippines 1992 — 1996
Bachelor of Arts, Broadcast Communication
Patrick Kangrga's Sykes Enterprises Experience October 2009 - July 2012
Job Mercer Media & Outreach Specialist at Mercer School of Theology
Industry Religious Institutions
Experience
Mercer School of Theology September 2015 - Present
Episcopal Diocese of Long Island July 2015 - Present
Grace Church Van Vorst July 2015 - Present
st james episcopal church September 2014 - February 2015
Episcopal Diocese of Massachusetts-(Life Together-Episcopal Service Corps) August 2013 - June 2014
Epiphany Episcopal Church-Dulaney Valley and Creative Kids Community Center September 2012 - July 2013
Revel Magazine December 2011 - July 2012
SYKES enterprises October 2009 - July 2012
Skills
Loans, Mortgage Lending, Event Management, Event Planning, Social Networking, Fundraising, Public Speaking, Social Media, Microsoft Word, Teaching, Public Relations, Copywriting, Editing, Research, Community Outreach, Non-profits
Education
University of Central Arkansas
English Literature
Mercer School of Theology September 2015 - Present
Episcopal Diocese of Long Island July 2015 - Present
Grace Church Van Vorst July 2015 - Present
st james episcopal church September 2014 - February 2015
Episcopal Diocese of Massachusetts-(Life Together-Episcopal Service Corps) August 2013 - June 2014
Epiphany Episcopal Church-Dulaney Valley and Creative Kids Community Center September 2012 - July 2013
Revel Magazine December 2011 - July 2012
SYKES enterprises October 2009 - July 2012
Skills
Loans, Mortgage Lending, Event Management, Event Planning, Social Networking, Fundraising, Public Speaking, Social Media, Microsoft Word, Teaching, Public Relations, Copywriting, Editing, Research, Community Outreach, Non-profits
Education
University of Central Arkansas
English Literature
Derrick Ellis's Sykes Enterprises Experience 1995 - 2001
Job Sr Systems Analyst at City of Las Vegas
Industry Computer Software
Experience
City of Las Vegas November 2008 - Present
AST Corporation August 2007 - November 2008
City of Burbank 2007 - 2008
Southwest Gas 2007 - 2007
Arch Coal, Inc. 2002 - 2007
Appsability 2001 - 2002
Sykes Enterprises 1995 - 2001
Skills
Oracle Applications, Oracle E-Business Suite, PL/SQL, Oracle Reports, Oracle Discoverer, Financials, ERP, SQL, HRIS, Unix, Databases, Integration, Analysis, XML Publisher, BI Publisher, HTML, SQL*Plus, Oracle SQL, Requirements Analysis, SOA, Payroll, XML, BPEL, Microsoft Office, Linux, Business Intelligence, SDLC, Business Process
Education
Southern Illinois University, Edwardsville 1978 — 1988
B.S., Business Administration
City of Las Vegas November 2008 - Present
AST Corporation August 2007 - November 2008
City of Burbank 2007 - 2008
Southwest Gas 2007 - 2007
Arch Coal, Inc. 2002 - 2007
Appsability 2001 - 2002
Sykes Enterprises 1995 - 2001
Skills
Oracle Applications, Oracle E-Business Suite, PL/SQL, Oracle Reports, Oracle Discoverer, Financials, ERP, SQL, HRIS, Unix, Databases, Integration, Analysis, XML Publisher, BI Publisher, HTML, SQL*Plus, Oracle SQL, Requirements Analysis, SOA, Payroll, XML, BPEL, Microsoft Office, Linux, Business Intelligence, SDLC, Business Process
Education
Southern Illinois University, Edwardsville 1978 — 1988
B.S., Business Administration
Howard Cunningham Howard Cunningham's Sykes Enterprises Experience December 1997 - June 1998
Job Luxury vehicle driver and porter Consulting software engineer
Industry Computer Software
Experience
EMC DataDomain November 2008 - October 2014
Integrian November 2007 - November 2008
Taproot Systems November 2005 - November 2007
Adaptec February 2004 - November 2005
Spirent Communications November 2000 - February 2004
Alcatel Microelectronics September 1999 - November 2000
Broadband Technology June 1998 - September 1999
Sykes Enterprises December 1997 - June 1998
Affiliated Computer Services May 1997 - December 1997
Ericsson August 1996 - May 1997
Skills
Device Drivers, Software Engineering, Storage, Software Development, Embedded Systems, Process Improvement, Team Leadership, Unix, C, Linux, ClearCase, TCP/IP, Storage Area Networks, Debugging, Agile Methodologies, Integration, Fibre Channel, Leadership, Enterprise Software, Firmware, Perl, Visual Studio, Disaster Recovery, RTOS, Embedded Linux, Testing, Shell Scripting, Embedded Software, System Architecture, Distributed Systems
Education
Rochester Institute of Technology 1973 — 1974
MSEE, Communications
University of Toledo 1969 — 1973
Bachelor of Science (BS), Electrical and Electronics Engineering
EMC DataDomain November 2008 - October 2014
Integrian November 2007 - November 2008
Taproot Systems November 2005 - November 2007
Adaptec February 2004 - November 2005
Spirent Communications November 2000 - February 2004
Alcatel Microelectronics September 1999 - November 2000
Broadband Technology June 1998 - September 1999
Sykes Enterprises December 1997 - June 1998
Affiliated Computer Services May 1997 - December 1997
Ericsson August 1996 - May 1997
Skills
Device Drivers, Software Engineering, Storage, Software Development, Embedded Systems, Process Improvement, Team Leadership, Unix, C, Linux, ClearCase, TCP/IP, Storage Area Networks, Debugging, Agile Methodologies, Integration, Fibre Channel, Leadership, Enterprise Software, Firmware, Perl, Visual Studio, Disaster Recovery, RTOS, Embedded Linux, Testing, Shell Scripting, Embedded Software, System Architecture, Distributed Systems
Education
Rochester Institute of Technology 1973 — 1974
MSEE, Communications
University of Toledo 1969 — 1973
Bachelor of Science (BS), Electrical and Electronics Engineering
Paul Romanowicz Paul Romanowicz's Sykes Enterprises Experience January 2009 - January 2012
Job Servicing Compliance Supervisorat Cenlar FSB
Industry Banking
Experience
Cenlar FSB January 2015 - Present
Cenlar FSB May 2012 - December 2014
Sykes Enterprises January 2009 - January 2012
Waddell & reed, inc January 2009 - January 2010
Skills
Competitive Analysis, Stock Trading, Trend Analysis, Financial Forecasting, Business Analysis, Operations Management, Benefit Cost Analysis, Technical Analysis, High Pressure Situations, Investor Relations, Public Speaking, Team Leadership, Situational Leadership, Outstanding time..., Strategic Thinking, Timely Decision Making, Highly responsible, Creative Problem Solving, FX Hedging, FX Swaps, Futures Trading, Financial Services, Time Management, Portfolio Management, Banking, Finance, CRM, Mortgage Lending, Mortgage Servicing, Quality Assurance, Auditing, Customer Service
Education
Rider University 2011 — 2013
Bachelor of Science (B.S.), Finance & Investments
Cenlar FSB January 2015 - Present
Cenlar FSB May 2012 - December 2014
Sykes Enterprises January 2009 - January 2012
Waddell & reed, inc January 2009 - January 2010
Skills
Competitive Analysis, Stock Trading, Trend Analysis, Financial Forecasting, Business Analysis, Operations Management, Benefit Cost Analysis, Technical Analysis, High Pressure Situations, Investor Relations, Public Speaking, Team Leadership, Situational Leadership, Outstanding time..., Strategic Thinking, Timely Decision Making, Highly responsible, Creative Problem Solving, FX Hedging, FX Swaps, Futures Trading, Financial Services, Time Management, Portfolio Management, Banking, Finance, CRM, Mortgage Lending, Mortgage Servicing, Quality Assurance, Auditing, Customer Service
Education
Rider University 2011 — 2013
Bachelor of Science (B.S.), Finance & Investments
Karen Clarkson Karen Clarkson's Sykes Enterprises Experience 2010 - Present
Job Director Global Account Management SYKES
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises 2010 - Present
ICT Group (Acquired by Sykes) February 2006 - 2010
ICT Group, Inc 2001 - 2006
Skills
Call Center, Inbound Marketing, Customer Experience, BPO, Outsourcing, Workforce Management, Leadership, CRM, Call Centers, Operations Management, Vendor Management, Customer Satisfaction, Telemarketing, Offshoring, Customer Retention, Service Delivery, Call Center Development, Lead Generation, Team Management, Customer Acquisition, Performance Management, Contact Centers, Account Management, Process Improvement, Client Services
Education
Penn State 1987 — 1991
Bachelor of Arts (BA), English
Sykes Enterprises 2010 - Present
ICT Group (Acquired by Sykes) February 2006 - 2010
ICT Group, Inc 2001 - 2006
Skills
Call Center, Inbound Marketing, Customer Experience, BPO, Outsourcing, Workforce Management, Leadership, CRM, Call Centers, Operations Management, Vendor Management, Customer Satisfaction, Telemarketing, Offshoring, Customer Retention, Service Delivery, Call Center Development, Lead Generation, Team Management, Customer Acquisition, Performance Management, Contact Centers, Account Management, Process Improvement, Client Services
Education
Penn State 1987 — 1991
Bachelor of Arts (BA), English
Matthew Eubanks Matthew Eubanks's Sykes Enterprises Experience October 2011 - April 2013
Job Team Manager for Intuit Line of Business
Industry Information Technology and Services
Experience
Convergys June 2013 - Present
Sykes Enterprises October 2011 - April 2013
A.Z. National Guard May 2007 - May 2010
Parker Aerospace April 2008 - November 2009
U.S. Army May 2003 - May 2007
Skills
Troubleshooting, Team Leadership, Process Improvement, Microsoft Office, Windows 7, Computer Hardware, Technical Support, Hardware, Databases, Visual Basic, Visio, SharePoint, Operating Systems, Microsoft SQL Server, Networking, Programming, Software, Windows XP, Software Documentation, JavaScript, Software Installation, Customer Service, Leadership, Training, Information Technology
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Information Technology, 2.85
CodeAcademy.com 2012 — 2013
N/A, Computer Programming, N/A
Convergys June 2013 - Present
Sykes Enterprises October 2011 - April 2013
A.Z. National Guard May 2007 - May 2010
Parker Aerospace April 2008 - November 2009
U.S. Army May 2003 - May 2007
Skills
Troubleshooting, Team Leadership, Process Improvement, Microsoft Office, Windows 7, Computer Hardware, Technical Support, Hardware, Databases, Visual Basic, Visio, SharePoint, Operating Systems, Microsoft SQL Server, Networking, Programming, Software, Windows XP, Software Documentation, JavaScript, Software Installation, Customer Service, Leadership, Training, Information Technology
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Information Technology, 2.85
CodeAcademy.com 2012 — 2013
N/A, Computer Programming, N/A
Justin Greth Justin Greth's Sykes Enterprises Experience 1996 - 1997
Job Corporate Trainer and eLearning Instructional Design
Industry Computer Software
Experience
BMC Software December 2012 - Present
Health Plan Services August 2012 - December 2012
eMASON Inc April 2008 - May 2012
Sage Software April 2003 - April 2008
Maney and Gordon 2000 - 2001
Computer Management Consultants 1999 - 2000
Verifone 1997 - 1999
Sykes Enterprises 1996 - 1997
Ensoniq Corporation 1992 - 1996
Skills
Instructional Design, Captivate, Training Delivery, Training, Video Production, Audio Editing, Instructor-led Training, Camtasia, Sony Vegas Video, LCMS, Management, Software Implementation, Business Development, Business Analysis, Visio, Software Documentation, SharePoint, SnagIt, Learning Management, Hands-on Training, Technical Training, Needs Analysis, Blended Learning, Technical Writing, Technical Documentation, WebEx, Webinars, Technical Communication
Education
Penn State University 1990 — 1995
Conestoga 1988 — 1990
BMC Software December 2012 - Present
Health Plan Services August 2012 - December 2012
eMASON Inc April 2008 - May 2012
Sage Software April 2003 - April 2008
Maney and Gordon 2000 - 2001
Computer Management Consultants 1999 - 2000
Verifone 1997 - 1999
Sykes Enterprises 1996 - 1997
Ensoniq Corporation 1992 - 1996
Skills
Instructional Design, Captivate, Training Delivery, Training, Video Production, Audio Editing, Instructor-led Training, Camtasia, Sony Vegas Video, LCMS, Management, Software Implementation, Business Development, Business Analysis, Visio, Software Documentation, SharePoint, SnagIt, Learning Management, Hands-on Training, Technical Training, Needs Analysis, Blended Learning, Technical Writing, Technical Documentation, WebEx, Webinars, Technical Communication
Education
Penn State University 1990 — 1995
Conestoga 1988 — 1990
Donald Speir Donald Speir's Sykes Enterprises Experience August 1996 - September 1997
Job Java Enterprise Software Developer
Industry Computer Software
Experience
Bank of America June 2010 - April 2015
Sapphire Technologies July 2009 - June 2010
Blue Cross Blue Shield of Florida January 2000 - April 2009
Blue Cross Blue Shield of Florida September 1997 - January 2000
Sykes Enterprises August 1996 - September 1997
Stevens Sportwear February 1985 - September 1996
Skills
SDLC, SOA, Java Enterprise Edition, Eclipse, DB2, Networking, Quality Assurance, XML, SQL, SharePoint, Scrum, Hibernate, System Deployment, Web Applications, Visio, Web Services, JBoss Application Server, Java, EJB, Architecture, Ant, Struts, Requirements Analysis, Unix, COBOL, Visual Studio, AJAX, Integration, JMS, Enterprise Architecture, Spring, C, Linux, Enterprise Software, Websphere, ASP.NET, Apache, IIS, J2EE Application..., Visual Basic, Agile Methodologies, Middleware, Microsoft SQL Server, Oracle, Spring Framework, WebSphere
Education
University of Phoenix 2001 — 2005
BS, Information Technology
Jones County Junior College 1982 — 1984
Associates, Technical Data Processing
Bank of America June 2010 - April 2015
Sapphire Technologies July 2009 - June 2010
Blue Cross Blue Shield of Florida January 2000 - April 2009
Blue Cross Blue Shield of Florida September 1997 - January 2000
Sykes Enterprises August 1996 - September 1997
Stevens Sportwear February 1985 - September 1996
Skills
SDLC, SOA, Java Enterprise Edition, Eclipse, DB2, Networking, Quality Assurance, XML, SQL, SharePoint, Scrum, Hibernate, System Deployment, Web Applications, Visio, Web Services, JBoss Application Server, Java, EJB, Architecture, Ant, Struts, Requirements Analysis, Unix, COBOL, Visual Studio, AJAX, Integration, JMS, Enterprise Architecture, Spring, C, Linux, Enterprise Software, Websphere, ASP.NET, Apache, IIS, J2EE Application..., Visual Basic, Agile Methodologies, Middleware, Microsoft SQL Server, Oracle, Spring Framework, WebSphere
Education
University of Phoenix 2001 — 2005
BS, Information Technology
Jones County Junior College 1982 — 1984
Associates, Technical Data Processing
BETHANI ADAMS BETHANI ADAMS's Sykes Enterprises Experience November 2009 - April 2011
Job Warranty Administrator at Bluegrass Automotive
Industry Consumer Services
Experience
Bluegrass Automotive August 2015 - Present
ADP November 2011 - August 2015
Sykes Enterprises November 2009 - April 2011
Accent Marketing Services October 2008 - October 2009
Aetna Building Maintenance February 2006 - July 2007
Skills
Customer Service, Call Center, Customer Satisfaction, Microsoft Office, Telephone Skills, Customer Relations, Excel, Troubleshooting, Supervisory Skills, Problem Solving, Scheduling, Word, Administration, PowerPoint, Inventory Management, Interviewing, Windows, Computer Hardware, Writing, Training, Outlook, Data Entry, Sales, Access, Team Leadership, Teamwork, Social Networking, Customer Experience, Technical Support, Human Resources, Call Centers, Coaching, Process Improvement, System Administration, Employee Relations, Insurance, Recruiting, Software Documentation, Team Building, Microsoft Excel, Microsoft Word
Education
Indiana Wesleyan University
Business
The University of Memphis
English Literature
University of Louisville
Nursing
Bluegrass Automotive August 2015 - Present
ADP November 2011 - August 2015
Sykes Enterprises November 2009 - April 2011
Accent Marketing Services October 2008 - October 2009
Aetna Building Maintenance February 2006 - July 2007
Skills
Customer Service, Call Center, Customer Satisfaction, Microsoft Office, Telephone Skills, Customer Relations, Excel, Troubleshooting, Supervisory Skills, Problem Solving, Scheduling, Word, Administration, PowerPoint, Inventory Management, Interviewing, Windows, Computer Hardware, Writing, Training, Outlook, Data Entry, Sales, Access, Team Leadership, Teamwork, Social Networking, Customer Experience, Technical Support, Human Resources, Call Centers, Coaching, Process Improvement, System Administration, Employee Relations, Insurance, Recruiting, Software Documentation, Team Building, Microsoft Excel, Microsoft Word
Education
Indiana Wesleyan University
Business
The University of Memphis
English Literature
University of Louisville
Nursing
Miurel Zavala Miurel Zavala's Sykes Enterprises Experience December 1998 - February 2000
Job Looking for a position as a medical front desk in a hospital, clinic or private practice. I have 4 years of experience.
Industry Medical Practice
Experience
Planned Parenthood Mar Monte February 2015 - August 2015
Airport Terminal Services September 2014 - October 2014
Foothill Community Health Clinic November 2011 - July 2014
ALOM Technologies August 2009 - April 2010
Santa Clara Social Service April 2008 - August 2008
2008 1st National Realtor April 2006 - January 2008
Saint Gobain Semiconductor October 2002 - March 2006
Novellus Systems August 2000 - October 2002
Sykes Enterprises December 1998 - February 2000
Skills
Excel, Word, PowerPoint, Internet Explorer, Outlook Express, Photo Editor, Windows Movie Maker, Movie Magic, Office Administration, Translation, Oracle, ERP, Microsoft Excel, Cpr Certified, HIPAA, Microsoft Word, Time Management, Training, Data Entry, Management, Employee Relations, Microsoft Office, Customer Service, Program Management, Outlook, Leadership, Team Building, Healthcare, Manufacturing
Education
The National Hispanic University 2011 — 2012
Certificate
IBT 2008 — 2009
Medical Billing
Instituto San Francisco Marista 1980 — 1991
High School
Planned Parenthood Mar Monte February 2015 - August 2015
Airport Terminal Services September 2014 - October 2014
Foothill Community Health Clinic November 2011 - July 2014
ALOM Technologies August 2009 - April 2010
Santa Clara Social Service April 2008 - August 2008
2008 1st National Realtor April 2006 - January 2008
Saint Gobain Semiconductor October 2002 - March 2006
Novellus Systems August 2000 - October 2002
Sykes Enterprises December 1998 - February 2000
Skills
Excel, Word, PowerPoint, Internet Explorer, Outlook Express, Photo Editor, Windows Movie Maker, Movie Magic, Office Administration, Translation, Oracle, ERP, Microsoft Excel, Cpr Certified, HIPAA, Microsoft Word, Time Management, Training, Data Entry, Management, Employee Relations, Microsoft Office, Customer Service, Program Management, Outlook, Leadership, Team Building, Healthcare, Manufacturing
Education
The National Hispanic University 2011 — 2012
Certificate
IBT 2008 — 2009
Medical Billing
Instituto San Francisco Marista 1980 — 1991
High School
Daniel Zschomler Daniel Zschomler's Sykes Enterprises Experience October 1996 - October 1997
Job Systems DBA at Marketing Architects
Industry Program Development
Experience
Marketing Architects September 2010 - Present
Lawson Software October 2009 - September 2010
PPD March 2000 - October 2009
First Union October 1997 - March 2000
Sykes Enterprises October 1996 - October 1997
Education
The University of South Dakota 1992 — 1994
B.S Business Administraction, Accounting
South Dakota State University 1990 — 1992
BS, Accounting
Bismarck Junior College 1985 — 1987
Marketing Architects September 2010 - Present
Lawson Software October 2009 - September 2010
PPD March 2000 - October 2009
First Union October 1997 - March 2000
Sykes Enterprises October 1996 - October 1997
Education
The University of South Dakota 1992 — 1994
B.S Business Administraction, Accounting
South Dakota State University 1990 — 1992
BS, Accounting
Bismarck Junior College 1985 — 1987
Andre Shannon Andre Shannon's Sykes Enterprises Experience January 2007 - November 2012
Job An Out of the Box Thinker
Industry Graphic Design
Experience
FCI LLC November 2014 - February 2015
Sykes Enterprises January 2007 - November 2012
Bodek & Rhodes, Inc January 2000 - January 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Southern New Hampshire University 2012 — 2016
Bachelors Degree, Video Game Design and Development, 3.616
Southern New Hampshire University 2012 — 2014
Associates Degree of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services, 3.616
FCI LLC November 2014 - February 2015
Sykes Enterprises January 2007 - November 2012
Bodek & Rhodes, Inc January 2000 - January 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Southern New Hampshire University 2012 — 2016
Bachelors Degree, Video Game Design and Development, 3.616
Southern New Hampshire University 2012 — 2014
Associates Degree of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services, 3.616
Becki Joyce's Sykes Enterprises Experience October 1999 - November 2001
Job Office of Economic Development at UVaWise
Industry Education Management
Experience
UVa-Wise July 2015 - Present
Southwest Virginia Technology Development Center June 2012 - Present
Lightyear Network Solutions January 2012 - June 2012
SouthEast Telephone November 2000 - June 2011
Sykes Enterprises October 1999 - November 2001
Skills
Training, Operations Management, Customer Service, Call Center Development, Telecommunication..., Legal Assistance, Office Management, Title Searches, Customer Retention, Temporary Staffing, Troubleshooting, Business Development, Telecommunications, Employee Relations, Public Relations, Leadership, Public Speaking, Customer Satisfaction, Team Building, Microsoft Word, Leadership Development, Account Management, Strategic Planning, Management, Process Improvement, Vendor Management, Budgets, Sales, Nonprofits
Education
The University of Virginia's College at Wise 1982 — 1986
BS, Business and Public Administration
The University of Virginia's College at Wise 1982 — 1986
Bachelor of Arts (BA), Business and Public Administration
UVa-Wise July 2015 - Present
Southwest Virginia Technology Development Center June 2012 - Present
Lightyear Network Solutions January 2012 - June 2012
SouthEast Telephone November 2000 - June 2011
Sykes Enterprises October 1999 - November 2001
Skills
Training, Operations Management, Customer Service, Call Center Development, Telecommunication..., Legal Assistance, Office Management, Title Searches, Customer Retention, Temporary Staffing, Troubleshooting, Business Development, Telecommunications, Employee Relations, Public Relations, Leadership, Public Speaking, Customer Satisfaction, Team Building, Microsoft Word, Leadership Development, Account Management, Strategic Planning, Management, Process Improvement, Vendor Management, Budgets, Sales, Nonprofits
Education
The University of Virginia's College at Wise 1982 — 1986
BS, Business and Public Administration
The University of Virginia's College at Wise 1982 — 1986
Bachelor of Arts (BA), Business and Public Administration
Stephen Settgast Stephen Settgast's Sykes Enterprises Experience December 2013 - January 2014
Job Experienced Proffessional in Data Entry, Logistics, Transportation, Medical, and Personal/Industrial Security
Industry Warehousing
Experience
Department of Veterans Affairs, Jonathan M Wainwright Memorial Medical Center September 2014 - Present
Sykes Enterprises December 2013 - January 2014
Sam's Club May 2013 - September 2013
Neighborhood Christian Lawyer September 2012 - January 2013
Costco Wholesale January 2012 - October 2012
Costco Wholesale May 2009 - January 2012
Radioshack/ SC Kiosks August 2007 - January 2009
Wireless Advocates December 2006 - August 2007
US Army July 2002 - June 2006
Skills
Customer Service, Customer Satisfaction, Outlook, Training, PowerPoint, Sales, Leadership, Team Leadership, Process Scheduler, Team Building, Management, Sales Management, Retail, Inventory Management, Recruiting, Teamwork, Microsoft Office, Social Networking, Payroll, Typing, Microsoft Excel, Microsoft Word, Employee Relations, Event Planning, Time Management, Public Speaking, PowerPoint skills, Marketing, Coaching, Operations Management, Customer Retention, Employee Training, Military, Critical Thinking, Logistics, Sales Operations, Problem Solving, Retail Sales, Leadership Development, Communication, Interviews, Merchandising, Data Entry, Appointment Scheduling, Multiline Phone Operator
Education
Asheworth College 2015 — 2016
Gunsmithing Certification, Gunsmithing/Gunsmith
University of Phoenix 2009 — 2013
Bachelor of Science, Business Management
Moorpark High School 1998 — 2002
Diploma
Department of Veterans Affairs, Jonathan M Wainwright Memorial Medical Center September 2014 - Present
Sykes Enterprises December 2013 - January 2014
Sam's Club May 2013 - September 2013
Neighborhood Christian Lawyer September 2012 - January 2013
Costco Wholesale January 2012 - October 2012
Costco Wholesale May 2009 - January 2012
Radioshack/ SC Kiosks August 2007 - January 2009
Wireless Advocates December 2006 - August 2007
US Army July 2002 - June 2006
Skills
Customer Service, Customer Satisfaction, Outlook, Training, PowerPoint, Sales, Leadership, Team Leadership, Process Scheduler, Team Building, Management, Sales Management, Retail, Inventory Management, Recruiting, Teamwork, Microsoft Office, Social Networking, Payroll, Typing, Microsoft Excel, Microsoft Word, Employee Relations, Event Planning, Time Management, Public Speaking, PowerPoint skills, Marketing, Coaching, Operations Management, Customer Retention, Employee Training, Military, Critical Thinking, Logistics, Sales Operations, Problem Solving, Retail Sales, Leadership Development, Communication, Interviews, Merchandising, Data Entry, Appointment Scheduling, Multiline Phone Operator
Education
Asheworth College 2015 — 2016
Gunsmithing Certification, Gunsmithing/Gunsmith
University of Phoenix 2009 — 2013
Bachelor of Science, Business Management
Moorpark High School 1998 — 2002
Diploma
Barbara Riley's Sykes Enterprises Experience June 2009 - July 2010
Job Senior Account Manager East U.S at LeisureLink
Industry Hospitality
Experience
LeisureLink December 2014 - Present
Booking.com April 2014 - November 2014
Booking.com January 2011 - March 2014
Sykes Enterprises June 2009 - July 2010
Marriott Vacation Club Int November 2007 - November 2008
Marriott Vacation Club Int July 2000 - November 2007
Skills
Cognos, Client Acquisition, Client Relationship..., Revenue Analysis, E-commerce, Online Advertising, Affiliate Marketing, Account Management, Direct Marketing, Email Marketing, Conversion Optimization, Digital Marketing, SEM, Web Analytics, Analytics, Sales Management, Marketing Strategy, Competitive Analysis, New Business Development, Cold Calling, Mobile Marketing, Social Media Marketing, B2B, Customer Acquisition, Project Management, Lead Generation, Marketing, Sales Operations, Leadership, Management, Hospitality, Tourism, Online Marketing, Sales, Hospitality Industry, Customer Service, Hospitality Management, Budgets, Hotels
Education
Piedmont Technical College
Associate of Science (A.S.), Business/Commerce, General
Strayer University
Bachelors, Business
LeisureLink December 2014 - Present
Booking.com April 2014 - November 2014
Booking.com January 2011 - March 2014
Sykes Enterprises June 2009 - July 2010
Marriott Vacation Club Int November 2007 - November 2008
Marriott Vacation Club Int July 2000 - November 2007
Skills
Cognos, Client Acquisition, Client Relationship..., Revenue Analysis, E-commerce, Online Advertising, Affiliate Marketing, Account Management, Direct Marketing, Email Marketing, Conversion Optimization, Digital Marketing, SEM, Web Analytics, Analytics, Sales Management, Marketing Strategy, Competitive Analysis, New Business Development, Cold Calling, Mobile Marketing, Social Media Marketing, B2B, Customer Acquisition, Project Management, Lead Generation, Marketing, Sales Operations, Leadership, Management, Hospitality, Tourism, Online Marketing, Sales, Hospitality Industry, Customer Service, Hospitality Management, Budgets, Hotels
Education
Piedmont Technical College
Associate of Science (A.S.), Business/Commerce, General
Strayer University
Bachelors, Business
Cheryl Barnes's Sykes Enterprises Experience September 2011 - March 2012
Job Principal Owner at Beautiful Delights Catering Company
Industry Events Services
Experience
Beautiful Delights Catering Company September 2015 - Present
Cheryl's Sassy Lashes - YOUnique Presenter February 2015 - Present
Vous Etes Belle - You Are Beautiful February 2015 - Present
Big Orange Productions January 2014 - Present
Horizon Air May 2012 - Present
Cheryl Lynne Wright - Freelance Writing Services/Poet 2009 - Present
Sykes Enterprises September 2011 - March 2012
Beltappo, INC. March 2010 - June 2010
SanMar Corporation October 2008 - December 2009
2009 TriArc Electric Supply August 2007 - June 2009
Skills
Marketing, Motivation, Sales Promotion, Promotional, Brand Awareness, Brand Ambassadorship, Customer Service, Social Networking, Business Development, Selling, Time Management, Training, Purchasing, Coaching, Small Business, Team Building, Social Media, Event Planning, Leadership, Event Management, Marketing Strategy, Public Speaking, Social Media Marketing, Public Relations, Team Leadership, Sales, Online Marketing, Entrepreneurship
Education
Spokane Falls Community College 1980 — 1983
AA, Commercial Art
Central Valley High school
Reiki Blessings Academy
Certificate, Reflexology
Spokane Falls Community College
Visual Arts
University of Makeup
Certificate
Beautiful Delights Catering Company September 2015 - Present
Cheryl's Sassy Lashes - YOUnique Presenter February 2015 - Present
Vous Etes Belle - You Are Beautiful February 2015 - Present
Big Orange Productions January 2014 - Present
Horizon Air May 2012 - Present
Cheryl Lynne Wright - Freelance Writing Services/Poet 2009 - Present
Sykes Enterprises September 2011 - March 2012
Beltappo, INC. March 2010 - June 2010
SanMar Corporation October 2008 - December 2009
2009 TriArc Electric Supply August 2007 - June 2009
Skills
Marketing, Motivation, Sales Promotion, Promotional, Brand Awareness, Brand Ambassadorship, Customer Service, Social Networking, Business Development, Selling, Time Management, Training, Purchasing, Coaching, Small Business, Team Building, Social Media, Event Planning, Leadership, Event Management, Marketing Strategy, Public Speaking, Social Media Marketing, Public Relations, Team Leadership, Sales, Online Marketing, Entrepreneurship
Education
Spokane Falls Community College 1980 — 1983
AA, Commercial Art
Central Valley High school
Reiki Blessings Academy
Certificate, Reflexology
Spokane Falls Community College
Visual Arts
University of Makeup
Certificate
Colleen Enright Colleen Enright's Sykes Enterprises Experience November 1987 - April 1992
Job Documentation Project Manager
Industry Computer Software
Experience
IBM July 2015 - Present
IBM February 2002 - March 2015
Infomediary Technology Solutions - ITS 2000 - 2001
Paraform March 1998 - September 2000
Parametric Technology Corporation April 1992 - March 1998
Sykes Enterprises November 1987 - April 1992
Skills
Software Documentation, Technical Writing, Online Help, Technical Communication, Technical Documentation, DITA, Editing, Content Management, Manuals, Project Management, Agile Methodologies, Project Planning, Team Leadership, Software Development, Information Architecture, Usability Testing, HTML, Information Design, FrameMaker, Visio, Translation, Mentoring, Awesomeness, Prioritize Workload, Recruiting, single sourcing, Cross Functional Team..., Coaching, Single Sourcing
Education
San Jose State University
BA, Mathematics with emphasis in Statistics; minor in Technical Writing
IBM July 2015 - Present
IBM February 2002 - March 2015
Infomediary Technology Solutions - ITS 2000 - 2001
Paraform March 1998 - September 2000
Parametric Technology Corporation April 1992 - March 1998
Sykes Enterprises November 1987 - April 1992
Skills
Software Documentation, Technical Writing, Online Help, Technical Communication, Technical Documentation, DITA, Editing, Content Management, Manuals, Project Management, Agile Methodologies, Project Planning, Team Leadership, Software Development, Information Architecture, Usability Testing, HTML, Information Design, FrameMaker, Visio, Translation, Mentoring, Awesomeness, Prioritize Workload, Recruiting, single sourcing, Cross Functional Team..., Coaching, Single Sourcing
Education
San Jose State University
BA, Mathematics with emphasis in Statistics; minor in Technical Writing
Greg Zern Greg Zern's Sykes Enterprises Experience May 2013 - Present
Job Senior Manager, Global Finance at Sykes Enterprises
Industry Accounting
Experience
Sykes Enterprises May 2013 - Present
Ernst & Young September 2006 - May 2013
Education
University of Florida
Sykes Enterprises May 2013 - Present
Ernst & Young September 2006 - May 2013
Education
University of Florida
Shawna Noud Shawna Noud's Sykes Enterprises Experience January 1997 - December 2000
Job Computer Software Professional
Industry Computer Software
Experience
Intel Corp. (Contractor) 2001 - 2010
Intel Corporation April 2008 - December 2008
Intel Corporation October 2007 - January 2008
Intel Corporation January 2001 - October 2006
Sykes Enterprises January 1997 - December 2000
Data Dimensions April 2000 - September 2000
Skills
Testing, Test Automation, Test Planning
Education
Oregon Institute of Technology
Associate, Computer Science; Computer Science
Portland Community College
Oregon Associate of Arts Transfer Degree, General Studies; Math, Science, Art, English, Writing, Speech, Social Science, etc
Intel Corp. (Contractor) 2001 - 2010
Intel Corporation April 2008 - December 2008
Intel Corporation October 2007 - January 2008
Intel Corporation January 2001 - October 2006
Sykes Enterprises January 1997 - December 2000
Data Dimensions April 2000 - September 2000
Skills
Testing, Test Automation, Test Planning
Education
Oregon Institute of Technology
Associate, Computer Science; Computer Science
Portland Community College
Oregon Associate of Arts Transfer Degree, General Studies; Math, Science, Art, English, Writing, Speech, Social Science, etc
David Wehman David Wehman's Sykes Enterprises Experience July 2014 - Present
Job Relationship & Service Representative
Industry Public Relations and Communications
Experience
Sykes Enterprises July 2014 - Present
Sykes Enterprises March 2012 - Present
Business Services Concierge December 2009 - Present
Creative Concepts Gift Giving September 2002 - August 2011
Ray Kriegbaum & Associates February 2009 - May 2010
TeleTech September 1998 - May 2002
Skills
Sales, Management, Small Business, Customer Service, Nonprofits, Marketing, Social Media Marketing, New Business Development, Selling, Direct Sales, Marketing Strategy, Account Management, Analysis, Team Building, Email Marketing, Sales Management, Social Media, Strategic Planning, Online Marketing
Education
University of South Florida 1993 — 1995
BA, Public Relations, Communications
Polk Community College 1990 — 1992
Associate of Arts (AA), Communication and Media Studies
Sykes Enterprises July 2014 - Present
Sykes Enterprises March 2012 - Present
Business Services Concierge December 2009 - Present
Creative Concepts Gift Giving September 2002 - August 2011
Ray Kriegbaum & Associates February 2009 - May 2010
TeleTech September 1998 - May 2002
Skills
Sales, Management, Small Business, Customer Service, Nonprofits, Marketing, Social Media Marketing, New Business Development, Selling, Direct Sales, Marketing Strategy, Account Management, Analysis, Team Building, Email Marketing, Sales Management, Social Media, Strategic Planning, Online Marketing
Education
University of South Florida 1993 — 1995
BA, Public Relations, Communications
Polk Community College 1990 — 1992
Associate of Arts (AA), Communication and Media Studies
Corey Fischer Corey Fischer's Sykes Enterprises Experience August 2001 - January 2004
Job Customer Care Manager at Asurion
Industry Consumer Services
Experience
Asurion April 2009 - Present
National Electronic Warranty June 2004 - Present
NEW June 2006 - April 2009
Sykes Enterprises August 2001 - January 2004
Pizza Hut / PAC Pizza August 1992 - May 2000
U.S. Army September 1988 - September 1991
Skills
Call Center, Customer Service, Team Leadership, Coaching, Recruiting, Outlook, Customer Experience, Call Centers, Time Management, Customer Satisfaction, Hiring, Employee Engagement, Technical Support, Customer Retention, Forecasting, Performance Management, Vendor Management, Training, Workforce Management, Leadership, Team Building, Process Improvement
Education
Southern Oregon University 1993 — 1996
English / Tech report writtin
Oregon Institute of Technology
Applied Psychology
Southern Oregon University
English Major
Asurion April 2009 - Present
National Electronic Warranty June 2004 - Present
NEW June 2006 - April 2009
Sykes Enterprises August 2001 - January 2004
Pizza Hut / PAC Pizza August 1992 - May 2000
U.S. Army September 1988 - September 1991
Skills
Call Center, Customer Service, Team Leadership, Coaching, Recruiting, Outlook, Customer Experience, Call Centers, Time Management, Customer Satisfaction, Hiring, Employee Engagement, Technical Support, Customer Retention, Forecasting, Performance Management, Vendor Management, Training, Workforce Management, Leadership, Team Building, Process Improvement
Education
Southern Oregon University 1993 — 1996
English / Tech report writtin
Oregon Institute of Technology
Applied Psychology
Southern Oregon University
English Major
Brad Willbrand's Sykes Enterprises Experience 2004 - 2006
Job Senior Regional Business Development Manager
Industry Information Technology and Services
Experience
Yoh, A Day & Zimmermann Company October 2008 - Present
Envision, LLC 2006 - 2008
Sykes Enterprises 2004 - 2006
Variety of increasing responsible roles 1994 - 2004
Education
University of Missouri-Saint Louis
BS, Business Administration
Yoh, A Day & Zimmermann Company October 2008 - Present
Envision, LLC 2006 - 2008
Sykes Enterprises 2004 - 2006
Variety of increasing responsible roles 1994 - 2004
Education
University of Missouri-Saint Louis
BS, Business Administration
Alison Ritterbusch Alison Ritterbusch's Sykes Enterprises Experience July 2003 - Present
Job Senior Director, Global IT Project Management Office at Sykes Enterprises
Industry Information Technology and Services
Experience
Sykes Enterprises July 2003 - Present
Sykes Enterprises 2003 - Present
PennWell 2000 - 2003
PennWell 1998 - 2000
PennWell 1993 - 1998
Skills
Outsourcing, PMO, Strategic Planning, Executive Management, Project Management, Disaster Recovery, Management, Strategy, Process Improvement, CRM, B2B, Information Technology, Team Leadership, Vendor Management, Customer Service, Risk Management, Software Documentation, Product Development, E-commerce, Mergers & Acquisitions, Start-ups, Business Process..., Software Development
Education
Oklahoma State University 1989 — 1992
BS, Business Management, minors in Marketing and International Business
Sykes Enterprises July 2003 - Present
Sykes Enterprises 2003 - Present
PennWell 2000 - 2003
PennWell 1998 - 2000
PennWell 1993 - 1998
Skills
Outsourcing, PMO, Strategic Planning, Executive Management, Project Management, Disaster Recovery, Management, Strategy, Process Improvement, CRM, B2B, Information Technology, Team Leadership, Vendor Management, Customer Service, Risk Management, Software Documentation, Product Development, E-commerce, Mergers & Acquisitions, Start-ups, Business Process..., Software Development
Education
Oklahoma State University 1989 — 1992
BS, Business Management, minors in Marketing and International Business
Doug Carter's Sykes Enterprises Experience October 1991 - September 1996
Job VP Business Development at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek January 2013 - Present
CW Enterprises Business Consulting March 2007 - December 2012
People-4- PAWS FL 2008 - 2011
Support Services Group (S2G) May 2002 - March 2007
Stream International May 1998 - May 2002
Sykes Enterprises October 1991 - September 1996
Skills
Process Improvement, Nonprofits, Recruiting, Business Planning, Technical Support, Strategic Planning, Mergers & Acquisitions, Knowledge Sharing, Strategy, Cloud Computing, BPO, Lead Generation, Sales, Business Development, Offshoring, Account Management, Contact Centers, Human Resources, Solution Selling, Talent Acquisition, Project Planning, Customer Experience, Service Delivery, Team Building, Management, Teamwork, Strategic Partnerships, Technical Recruiting, Business Strategy, Leadership, Performance Management, Salesforce.com, Marketing, Outsourcing, Program Management, Project Management, New Business Development, Cross-functional Team..., Professional Services, Negotiation, Software Documentation, Change Management, Workforce Management, Healthcare, CRM, Start-ups, Business Analysis, Customer Retention, Customer Satisfaction, Product Management
Education
The Ohio State University 1970 — 1972
MBA, Marketing, Consumer behavior
University of Maryland College Park
Bachelor of Applied Science , Engineering and Education
StarTek January 2013 - Present
CW Enterprises Business Consulting March 2007 - December 2012
People-4- PAWS FL 2008 - 2011
Support Services Group (S2G) May 2002 - March 2007
Stream International May 1998 - May 2002
Sykes Enterprises October 1991 - September 1996
Skills
Process Improvement, Nonprofits, Recruiting, Business Planning, Technical Support, Strategic Planning, Mergers & Acquisitions, Knowledge Sharing, Strategy, Cloud Computing, BPO, Lead Generation, Sales, Business Development, Offshoring, Account Management, Contact Centers, Human Resources, Solution Selling, Talent Acquisition, Project Planning, Customer Experience, Service Delivery, Team Building, Management, Teamwork, Strategic Partnerships, Technical Recruiting, Business Strategy, Leadership, Performance Management, Salesforce.com, Marketing, Outsourcing, Program Management, Project Management, New Business Development, Cross-functional Team..., Professional Services, Negotiation, Software Documentation, Change Management, Workforce Management, Healthcare, CRM, Start-ups, Business Analysis, Customer Retention, Customer Satisfaction, Product Management
Education
The Ohio State University 1970 — 1972
MBA, Marketing, Consumer behavior
University of Maryland College Park
Bachelor of Applied Science , Engineering and Education
Becky Windle's Sykes Enterprises Experience 2000 - 2007
Job Client Relationships, Operational Efficiencies, Outsourcing, and PMO
Industry Telecommunications
Experience
Cox Media September 2009 - Present
Independent Consultant January 2007 - September 2009
self employed January 2007 - September 2009
Sykes Enterprises 2000 - 2007
Sykes Enterprises, Inc 2000 - 2004
Broadwing Communications January 1999 - July 2000
Education
University of Houston 1985 — 1989
BBA, MIS
Cox Media September 2009 - Present
Independent Consultant January 2007 - September 2009
self employed January 2007 - September 2009
Sykes Enterprises 2000 - 2007
Sykes Enterprises, Inc 2000 - 2004
Broadwing Communications January 1999 - July 2000
Education
University of Houston 1985 — 1989
BBA, MIS
Amy Moran-Moberg's Sykes Enterprises Experience January 2005 - October 2009
Job AVP Learning & Development at CareCentrix
Industry Hospital & Health Care
Experience
CareCentrix April 2013 - Present
Sykes February 2010 - April 2013
Sykes February 2005 - April 2013
SYKES Enterprises January 2005 - October 2009
JPMorganChase 2001 - 2005
JP Morgan Chase 2001 - 2005
Skills
Performance Management, Leadership Development, Coaching, Change Management, Call Center, Talent Management, Team Building, Organizational..., Strategic Planning, Customer Service, Process Improvement, Employee Relations, Call Centers, Project Management, Leadership, Training, BPO, Training Delivery, Outsourcing, Employee Engagement, E-Learning, Succession Planning, Contact Centers, Management, Recruiting, Organizational..., Operations Management, Team Leadership
Education
Duke Integrative Medicine 2012 — 2013
Certified Integrative Health Coach
University of South Florida 1998 — 2000
M.Ed., Higher Education Administration
CareCentrix April 2013 - Present
Sykes February 2010 - April 2013
Sykes February 2005 - April 2013
SYKES Enterprises January 2005 - October 2009
JPMorganChase 2001 - 2005
JP Morgan Chase 2001 - 2005
Skills
Performance Management, Leadership Development, Coaching, Change Management, Call Center, Talent Management, Team Building, Organizational..., Strategic Planning, Customer Service, Process Improvement, Employee Relations, Call Centers, Project Management, Leadership, Training, BPO, Training Delivery, Outsourcing, Employee Engagement, E-Learning, Succession Planning, Contact Centers, Management, Recruiting, Organizational..., Operations Management, Team Leadership
Education
Duke Integrative Medicine 2012 — 2013
Certified Integrative Health Coach
University of South Florida 1998 — 2000
M.Ed., Higher Education Administration
Katherine Page, PMP's Sykes Enterprises Experience September 1999 - November 2000
Job Change Manager at Bank of America
Industry Banking
Experience
Bank of America January 2001 - Present
Bank of America 2001 - 2009
Sykes Enterprises September 1999 - November 2000
Skills
Project Portfolio..., Vendor Management, Business Process..., Change Management, Banking, Business Analysis, Process Improvement, Organizational Design, Risk Management, PMO, Governance, ITIL, Training
Education
University of Mississippi 1992 — 1996
Bank of America January 2001 - Present
Bank of America 2001 - 2009
Sykes Enterprises September 1999 - November 2000
Skills
Project Portfolio..., Vendor Management, Business Process..., Change Management, Banking, Business Analysis, Process Improvement, Organizational Design, Risk Management, PMO, Governance, ITIL, Training
Education
University of Mississippi 1992 — 1996
James McElhannon's Sykes Enterprises Experience October 1993 - April 1997
Job Sr. Software Lead and Project Manager at bioMérieux
Industry Information Technology and Services
Experience
bioMérieux July 2014 - Present
Webster University August 2013 - Present
Solution Consultants March 2012 - September 2014
NCR Corporation March 2011 - March 2012
SITA April 2007 - January 2011
ARINC June 2002 - April 2007
ARINC December 2000 - June 2002
Anheuser-Busch April 1997 - December 2000
Sykes Enterprises October 1993 - April 1997
Custom System Design June 1989 - October 1993
Skills
Integration, Requirements Analysis, Software Development, Software Engineering, Program Management, Systems Engineering, PMP, Strategy, Architecture, Team Leadership, Software Project..., Product Management, Business Analysis, Agile Methodologies, Airports, Airlines, Leadership, Outsourcing, SOA, Project Portfolio..., Architectures, AtTask, C++, C#, Perl, Linux
Education
Univ. Of Illinois (Springfield)
MS, Computer Science
Webster University
MBA
Webster University
BS, Computer Science
University of Missouri-Saint Louis 2015 — 2020
Doctor of Philosophy (PhD), Applied Mathematics - Computer Science emphasis
bioMérieux July 2014 - Present
Webster University August 2013 - Present
Solution Consultants March 2012 - September 2014
NCR Corporation March 2011 - March 2012
SITA April 2007 - January 2011
ARINC June 2002 - April 2007
ARINC December 2000 - June 2002
Anheuser-Busch April 1997 - December 2000
Sykes Enterprises October 1993 - April 1997
Custom System Design June 1989 - October 1993
Skills
Integration, Requirements Analysis, Software Development, Software Engineering, Program Management, Systems Engineering, PMP, Strategy, Architecture, Team Leadership, Software Project..., Product Management, Business Analysis, Agile Methodologies, Airports, Airlines, Leadership, Outsourcing, SOA, Project Portfolio..., Architectures, AtTask, C++, C#, Perl, Linux
Education
Univ. Of Illinois (Springfield)
MS, Computer Science
Webster University
MBA
Webster University
BS, Computer Science
University of Missouri-Saint Louis 2015 — 2020
Doctor of Philosophy (PhD), Applied Mathematics - Computer Science emphasis
Alfred Mazzucca's Sykes Enterprises Experience May 2013 - Present
Job Global Security PCI Security Analyst
Industry Financial Services
Experience
Sykes Enterprises May 2013 - Present
ISACA May 1989 - 2014
PHH Corporation June 2012 - March 2013
Open Systems Technologies Consultant June 2012 - March 2013
Fiserv, Inc. January 2008 - June 2012
ADP 1996 - 2010
ADP September 1986 - July 2007
ADP Brokerage Information Services 1986 - 2007
Automatic Data Processing 1986 - 2007
ADP Brokerage Services Group 1986 - 2007
Skills
Disaster Recovery, Security, Computer Security, Unix, Data Security, Linux, Visio, PCI DSS, Networking, Business Continuity, SAS70, Data Privacy, Vendor Management, Firewalls, Information Security, Sarbanes-Oxley Act, Network Security, Data Center, SDLC, Vulnerability Management
Education
Peirce College 1980 — 1990
AS, Computer Information Systems
Sykes Enterprises May 2013 - Present
ISACA May 1989 - 2014
PHH Corporation June 2012 - March 2013
Open Systems Technologies Consultant June 2012 - March 2013
Fiserv, Inc. January 2008 - June 2012
ADP 1996 - 2010
ADP September 1986 - July 2007
ADP Brokerage Information Services 1986 - 2007
Automatic Data Processing 1986 - 2007
ADP Brokerage Services Group 1986 - 2007
Skills
Disaster Recovery, Security, Computer Security, Unix, Data Security, Linux, Visio, PCI DSS, Networking, Business Continuity, SAS70, Data Privacy, Vendor Management, Firewalls, Information Security, Sarbanes-Oxley Act, Network Security, Data Center, SDLC, Vulnerability Management
Education
Peirce College 1980 — 1990
AS, Computer Information Systems
Leslie Larson's Sykes Enterprises Experience 2002 - 2005
Job Senior Manager Internal Audit
Industry Accounting
Experience
Cott Beverages March 2008 - Present
Danka Office Imaging September 2005 - March 2008
Sykes Enterprises 2002 - 2005
Nielsen Media Research 2000 - 2002
Skills
Internal Audit, IT Audit, Variance Analysis, Sarbanes-Oxley Act, Financial Reporting, Sarbanes-Oxley, Internal Controls, Forecasting, SEC filings, Cost Accounting, Financial Statements, Management, Budgets, Process Improvement, SOX 404, Auditing, ERP, Financial Analysis, Accounting, Due Diligence, Leadership, Financial Accounting, Managerial Finance, Quality Auditing, Business Process..., Fixed Assets, Analysis, US GAAP, Finance, External Audit, General Ledger, Account Reconciliation, Risk Management, Consolidation, Governance, Assurance, Accounts Payable, Strategic Financial...
Education
University of New Hampshire
Cott Beverages March 2008 - Present
Danka Office Imaging September 2005 - March 2008
Sykes Enterprises 2002 - 2005
Nielsen Media Research 2000 - 2002
Skills
Internal Audit, IT Audit, Variance Analysis, Sarbanes-Oxley Act, Financial Reporting, Sarbanes-Oxley, Internal Controls, Forecasting, SEC filings, Cost Accounting, Financial Statements, Management, Budgets, Process Improvement, SOX 404, Auditing, ERP, Financial Analysis, Accounting, Due Diligence, Leadership, Financial Accounting, Managerial Finance, Quality Auditing, Business Process..., Fixed Assets, Analysis, US GAAP, Finance, External Audit, General Ledger, Account Reconciliation, Risk Management, Consolidation, Governance, Assurance, Accounts Payable, Strategic Financial...
Education
University of New Hampshire
Maria Menguita's Sykes Enterprises Experience April 2001 - March 2005
Job Multimedia Designer
Industry Design
Experience
Skies America Publishing June 2005 - September 2008
Sykes Enterprises April 2001 - March 2005
Education
Portland Community College 2008 — 2010
AAS Web Design, Basic Design, CSS and Dynamic HTML, Graphics for Multimedia, Vector Graphics/Animation
Southwestern Oregon Community College
Web Development
Skies America Publishing June 2005 - September 2008
Sykes Enterprises April 2001 - March 2005
Education
Portland Community College 2008 — 2010
AAS Web Design, Basic Design, CSS and Dynamic HTML, Graphics for Multimedia, Vector Graphics/Animation
Southwestern Oregon Community College
Web Development
Alex McGuire's Sykes Enterprises Experience December 2008 - September 2012
Job Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2014 - Present
Convergys September 2012 - July 2014
Sykes Enterprises December 2008 - September 2012
The Home Depot Contact Center March 2002 - March 2008
Skills
Call Center, BPO, Vendor Relations, Outsourcing, Process Improvement, Customer Service, Onboarding, Customer Relations, Coaching, Change Management, Workforce Management, Six Sigma, Vendor Management, Customer Satisfaction, Call Centers, Customer Experience, Management, Employee Training, Training, Talent Management, Employee Relations, Performance Management, Account Management, Offshoring, Team Management, Team Leadership, Telecommunications
Education
University of Florida 1987 — 1992
B.S., Mathematics
Convergys July 2014 - Present
Convergys September 2012 - July 2014
Sykes Enterprises December 2008 - September 2012
The Home Depot Contact Center March 2002 - March 2008
Skills
Call Center, BPO, Vendor Relations, Outsourcing, Process Improvement, Customer Service, Onboarding, Customer Relations, Coaching, Change Management, Workforce Management, Six Sigma, Vendor Management, Customer Satisfaction, Call Centers, Customer Experience, Management, Employee Training, Training, Talent Management, Employee Relations, Performance Management, Account Management, Offshoring, Team Management, Team Leadership, Telecommunications
Education
University of Florida 1987 — 1992
B.S., Mathematics
Tanya Croom's Sykes Enterprises Experience March 1997 - February 1998
Job Senior Network Engineer at USPS
Industry Information Technology and Services
Experience
United States Postal Service December 2008 - Present
United States Postal Service May 2007 - December 2008
Northrop Grumman July 2003 - May 2007
HiddenMind Technology April 2003 - July 2003
HiddenMind Technology November 2000 - November 2002
SBC Datacomm November 1999 - November 2000
TEKsystems June 1999 - November 1999
Divi Resorts September 1998 - April 1999
Sage Group February 1998 - September 1998
Sykes Enterprises March 1997 - February 1998
Skills
Juniper Firewalls, Bluecat DHCP/DNS, Bluecoat Proxy, Solsoft Policy Manager, Opsware NCM, Juniper NSM, Cisco Security Manager, Cisco Pix, FWSM and ASA..., Cisco IOS/CATOS Switches, Juniper IDP, LINUX/UNIX, Network Design, Network Troubleshooting, Network Implementation, Firewalls, Security Operations, Security Operations..., Cisco Technologies, Juniper, PIX, Troubleshooting, Networking, TCP/IP, Computer Security, Servers, DHCP, VPN, DNS, Bluecoat, Operating Systems, Switches, Network Security, Routers, CISSP, Security
Education
Strayer University (VA) 2005 — 2007
BS, Internetworking Technology
North Lenoir 1988 — 1992
United States Postal Service December 2008 - Present
United States Postal Service May 2007 - December 2008
Northrop Grumman July 2003 - May 2007
HiddenMind Technology April 2003 - July 2003
HiddenMind Technology November 2000 - November 2002
SBC Datacomm November 1999 - November 2000
TEKsystems June 1999 - November 1999
Divi Resorts September 1998 - April 1999
Sage Group February 1998 - September 1998
Sykes Enterprises March 1997 - February 1998
Skills
Juniper Firewalls, Bluecat DHCP/DNS, Bluecoat Proxy, Solsoft Policy Manager, Opsware NCM, Juniper NSM, Cisco Security Manager, Cisco Pix, FWSM and ASA..., Cisco IOS/CATOS Switches, Juniper IDP, LINUX/UNIX, Network Design, Network Troubleshooting, Network Implementation, Firewalls, Security Operations, Security Operations..., Cisco Technologies, Juniper, PIX, Troubleshooting, Networking, TCP/IP, Computer Security, Servers, DHCP, VPN, DNS, Bluecoat, Operating Systems, Switches, Network Security, Routers, CISSP, Security
Education
Strayer University (VA) 2005 — 2007
BS, Internetworking Technology
North Lenoir 1988 — 1992
Sheryl Insigne-Serrano's Sykes Enterprises Experience April 2004 - July 2009
Job ETL Developer
Industry Information Services
Experience
IBM Solutions Delivery, Inc., Philippines October 2010 - December 2014
ArkPhil Information Technology Solutions Inc July 2009 - August 2010
Sykes Enterprises April 2004 - July 2009
Skills
T-SQL, PL/SQL, Microsoft SQL Server, Data Warehousing, Business Intelligence, ETL, SSIS, SSRS, DataStage, Requirements Analysis, Oracle, Enterprise Software, SDLC, Data Integration
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (B.S.), Electronics and Communications Engineering
IBM Solutions Delivery, Inc., Philippines October 2010 - December 2014
ArkPhil Information Technology Solutions Inc July 2009 - August 2010
Sykes Enterprises April 2004 - July 2009
Skills
T-SQL, PL/SQL, Microsoft SQL Server, Data Warehousing, Business Intelligence, ETL, SSIS, SSRS, DataStage, Requirements Analysis, Oracle, Enterprise Software, SDLC, Data Integration
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (B.S.), Electronics and Communications Engineering
Jason Oliva's Sykes Enterprises Experience August 2004 - Present
Job Senior Global Director, Financial Planning & Analysis at Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises August 2004 - Present
Skills
Process Improvement, Call Centers, BPO, Outsourcing, Vendor Management, Business Analysis, Customer Experience, Forecasting, Team Management, Management, Financial Analysis, Change Management, Performance Management
Education
University of Tampa - John H. Sykes College of Business 2007 — 2009
MS Finance, Corporate finance
University of South Florida 2004 — 2006
B.S., General Business Administration, Finance and Accounting concentrations
Hillsborough Community College 2002 — 2003
A.A., Justice Administration
Sykes Enterprises August 2004 - Present
Skills
Process Improvement, Call Centers, BPO, Outsourcing, Vendor Management, Business Analysis, Customer Experience, Forecasting, Team Management, Management, Financial Analysis, Change Management, Performance Management
Education
University of Tampa - John H. Sykes College of Business 2007 — 2009
MS Finance, Corporate finance
University of South Florida 2004 — 2006
B.S., General Business Administration, Finance and Accounting concentrations
Hillsborough Community College 2002 — 2003
A.A., Justice Administration
Tim Platanitis-Mckee's Sykes Enterprises Experience 1998 - 2000
Job Solution Architect at Hewlett Packard Company
Industry Telecommunications
Experience
Hewlett Packard Company December 2000 - Present
Sykes Enterprises 1998 - 2000
Teleservices Internet Group 1997 - 1998
Skills
Avaya AES, Avaya Aura, Avaya Site..., Avaya Communication..., Avaya IP Telephony, Cisco UICME r7.x, Nortel DMS, SAP CRM integration, Contact Centers, Contact Center..., Call Center reporting, Deployment resource..., IVR, Provisioning
Education
University of Maine 1985 — 1989
BA, Business Administration
Hewlett Packard Company December 2000 - Present
Sykes Enterprises 1998 - 2000
Teleservices Internet Group 1997 - 1998
Skills
Avaya AES, Avaya Aura, Avaya Site..., Avaya Communication..., Avaya IP Telephony, Cisco UICME r7.x, Nortel DMS, SAP CRM integration, Contact Centers, Contact Center..., Call Center reporting, Deployment resource..., IVR, Provisioning
Education
University of Maine 1985 — 1989
BA, Business Administration
Victor Harris's Sykes Enterprises Experience January 2000 - February 2000
Job PeopleSoft Security Analyst at UNC Chapel Hill
Industry Information Technology and Services
Experience
UNC Chapel Hill September 2009 - Present
UNC Chapel Hill December 2000 - August 2009
First Union National Bank February 2000 - November 2000
Sykes Enterprises January 2000 - February 2000
Information Architects January 1997 - June 1999
Skills
PeopleSoft, SQL, PL/SQL, Visual Basic, Databases, Oracle, Programming, Java, Requirements Analysis, XML, Visio, Analysis, Business Analysis, SDLC, SharePoint, Systems Analysis, Crystal Reports, Unix, Troubleshooting, Technical Support, Windows, System Administration
Education
University of North Carolina at Charlotte 1990 — 1996
Bachelor of Arts, Computer Science
UNC Chapel Hill September 2009 - Present
UNC Chapel Hill December 2000 - August 2009
First Union National Bank February 2000 - November 2000
Sykes Enterprises January 2000 - February 2000
Information Architects January 1997 - June 1999
Skills
PeopleSoft, SQL, PL/SQL, Visual Basic, Databases, Oracle, Programming, Java, Requirements Analysis, XML, Visio, Analysis, Business Analysis, SDLC, SharePoint, Systems Analysis, Crystal Reports, Unix, Troubleshooting, Technical Support, Windows, System Administration
Education
University of North Carolina at Charlotte 1990 — 1996
Bachelor of Arts, Computer Science
Deborah Bartels's Sykes Enterprises Experience 2005 - 2006
Job Controller at Consolidated Healthcare Services, LLC
Industry Accounting
Experience
Consolidated Healthcare Services, LLC June 2009 - Present
Giannini Management Enterprise July 2008 - June 2009
Lennar Homes LLC April 2006 - December 2007
Sykes Enterprises 2005 - 2006
White Lodging Services 2001 - 2005
Education
Purdue University Calumet 1995 — 1999
Bachelor, Accounting
Consolidated Healthcare Services, LLC June 2009 - Present
Giannini Management Enterprise July 2008 - June 2009
Lennar Homes LLC April 2006 - December 2007
Sykes Enterprises 2005 - 2006
White Lodging Services 2001 - 2005
Education
Purdue University Calumet 1995 — 1999
Bachelor, Accounting
Venkat Aravala's Sykes Enterprises Experience November 2003 - January 2004
Job Lead Software Architect at CS STARS
Industry Information Technology and Services
Experience
CS STARS March 2012 - Present
DaVita April 2011 - October 2011
Healthways November 2008 - April 2011
Deloitte December 2006 - November 2008
Intergraph August 2004 - November 2006
Pilgrim Software January 2004 - August 2004
Sykes Enterprises November 2003 - January 2004
Vertical Alliance Group August 2003 - November 2003
University of South Carolina May 2002 - May 2003
Skills
Architecture, CRM, Risk Management, .NET, Business Process Design, Insurance, Healthcare, WCF, Requirements Analysis, Software Development, Agile Methodologies, Web Services, SDLC, Architectures, Software Project..., SharePoint, XML, Oracle, SOA, Enterprise Architecture, Business Analysis
Education
University of South Carolina 2002 — 2003
Master of Engineering, Computer Science
University of South Carolina 2000 — 2002
Master of Science, Electrical Engineering
Osmania University 1996 — 2000
Bachelor of Engineering, Electronics & Communications
CS STARS March 2012 - Present
DaVita April 2011 - October 2011
Healthways November 2008 - April 2011
Deloitte December 2006 - November 2008
Intergraph August 2004 - November 2006
Pilgrim Software January 2004 - August 2004
Sykes Enterprises November 2003 - January 2004
Vertical Alliance Group August 2003 - November 2003
University of South Carolina May 2002 - May 2003
Skills
Architecture, CRM, Risk Management, .NET, Business Process Design, Insurance, Healthcare, WCF, Requirements Analysis, Software Development, Agile Methodologies, Web Services, SDLC, Architectures, Software Project..., SharePoint, XML, Oracle, SOA, Enterprise Architecture, Business Analysis
Education
University of South Carolina 2002 — 2003
Master of Engineering, Computer Science
University of South Carolina 2000 — 2002
Master of Science, Electrical Engineering
Osmania University 1996 — 2000
Bachelor of Engineering, Electronics & Communications
Marcia McAdoo's Sykes Enterprises Experience 2000 - Present
Job Telecommunications Analyst II, Global IT Sykes Enterprises, Incorporated
Industry Information Technology and Services
Experience
Sykes Enterprises 2000 - Present
Education
St. Petersburg College
Sykes Enterprises 2000 - Present
Education
St. Petersburg College
Joe Hite's Sykes Enterprises Experience 1997 - 2000
Job CEO at Integrated Solutions & Technolgies, LLC
Industry Information Technology and Services
Experience
Integrated Solutions & Technolgies, LLC September 2003 - Present
Rutherford County Chamber of Commerce 2004 - 2013
VIAM USA January 2001 - July 2003
Integrated Systems & Services Group August 1999 - December 2000
Sykes Enterprises 1997 - 2000
Mueller Industries, Inc. August 1991 - July 1998
Oscar Mayer October 1988 - August 1991
Casseco Plastic Products June 1987 - August 1988
Skills
Sales, Team Building, Leadership, Management, Small Business, Strategic Planning, Integration, Project Management, Management Consulting, Process Improvement, Business Planning, Business Development, Strategy, Operations Management, Marketing, Project Planning, Start-ups, Change Management, Business Intelligence, E-commerce, ERP, Supply Chain Management, Disaster Recovery, Vendor Management, Manufacturing, CRM, Program Management, Business Process, Outsourcing, Cloud Computing, IT Management, Business Process..., Business Analysis, Information Technology, Solution Selling, SaaS
Education
Tennessee Technological University 1985 — 1987
BSIE, Engineering
Auston Peay State University 1983 — 1984
Associate's degree, Pre Engineering
Integrated Solutions & Technolgies, LLC September 2003 - Present
Rutherford County Chamber of Commerce 2004 - 2013
VIAM USA January 2001 - July 2003
Integrated Systems & Services Group August 1999 - December 2000
Sykes Enterprises 1997 - 2000
Mueller Industries, Inc. August 1991 - July 1998
Oscar Mayer October 1988 - August 1991
Casseco Plastic Products June 1987 - August 1988
Skills
Sales, Team Building, Leadership, Management, Small Business, Strategic Planning, Integration, Project Management, Management Consulting, Process Improvement, Business Planning, Business Development, Strategy, Operations Management, Marketing, Project Planning, Start-ups, Change Management, Business Intelligence, E-commerce, ERP, Supply Chain Management, Disaster Recovery, Vendor Management, Manufacturing, CRM, Program Management, Business Process, Outsourcing, Cloud Computing, IT Management, Business Process..., Business Analysis, Information Technology, Solution Selling, SaaS
Education
Tennessee Technological University 1985 — 1987
BSIE, Engineering
Auston Peay State University 1983 — 1984
Associate's degree, Pre Engineering
John McGinty's Sykes Enterprises Experience July 2001 - May 2002
Job Manager of Practice Technology and Support Services at Carlton Fields Jorden Burt
Industry Information Technology and Services
Experience
Carlton Fields Jorden Burt May 2014 - Present
Sedgwick LLP July 2013 - April 2014
Carlton Fields, P.A. August 2008 - July 2013
Carlton Fields Jorden Burt May 2002 - August 2008
Sykes Enterprises July 2001 - May 2002
SBC Telecom August 2000 - March 2001
Skills
Management, Leadership, Team Building, Problem Analysis, Project Management, Vendor Management, Vendor Relationships, Problem Solving, Team Management, Budgets, Budget Process, Team Leadership, Project Planning, Disaster Recovery, Business Continuity, VMware, Citrix, Active Directory, Servers, Technical Support, System Administration, System Deployment, Microsoft Exchange, Data Center, Blackberry Enterprise..., Hardware, Windows Server, Virtualization
Education
Tampa Technical Institute (Now Remington College) 2000 — 2002
A.S., Network Engineering
University of South Florida
Economics
Carlton Fields Jorden Burt May 2014 - Present
Sedgwick LLP July 2013 - April 2014
Carlton Fields, P.A. August 2008 - July 2013
Carlton Fields Jorden Burt May 2002 - August 2008
Sykes Enterprises July 2001 - May 2002
SBC Telecom August 2000 - March 2001
Skills
Management, Leadership, Team Building, Problem Analysis, Project Management, Vendor Management, Vendor Relationships, Problem Solving, Team Management, Budgets, Budget Process, Team Leadership, Project Planning, Disaster Recovery, Business Continuity, VMware, Citrix, Active Directory, Servers, Technical Support, System Administration, System Deployment, Microsoft Exchange, Data Center, Blackberry Enterprise..., Hardware, Windows Server, Virtualization
Education
Tampa Technical Institute (Now Remington College) 2000 — 2002
A.S., Network Engineering
University of South Florida
Economics
Gary Hampson's Sykes Enterprises Experience July 1994 - September 1996
Job Director, Corporate IT at Heska Corporation
Industry Veterinary
Experience
Heska Corporation October 1996 - Present
Sykes Enterprises July 1994 - September 1996
United States Navy September 1973 - September 1994
Education
Penn State University 1969 — 1973
BA, History
Nationa Defense University Industrial College of the Armed Forces
Heska Corporation October 1996 - Present
Sykes Enterprises July 1994 - September 1996
United States Navy September 1973 - September 1994
Education
Penn State University 1969 — 1973
BA, History
Nationa Defense University Industrial College of the Armed Forces
Scott Burden's Sykes Enterprises Experience June 2010 - June 2013
Job Director, Customer Care at Merchant eSolutions
Industry Financial Services
Experience
iShoutOut July 2013 - February 2015
Sykes Enterprises June 2010 - June 2013
ICT, Inc 2005 - February 2010
Dish Network September 2000 - May 2004
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Vendor Management, Operations Management, Inbound Marketing, Process Improvement, Customer Satisfaction, Offshoring, Service Delivery, Performance Management, Telemarketing, Call Center, IVR, Leadership
Education
The University of Texas at San Antonio
Bachelor of Science (BS), Management Information Systems
iShoutOut July 2013 - February 2015
Sykes Enterprises June 2010 - June 2013
ICT, Inc 2005 - February 2010
Dish Network September 2000 - May 2004
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Vendor Management, Operations Management, Inbound Marketing, Process Improvement, Customer Satisfaction, Offshoring, Service Delivery, Performance Management, Telemarketing, Call Center, IVR, Leadership
Education
The University of Texas at San Antonio
Bachelor of Science (BS), Management Information Systems
Dennis Sutphen's Sykes Enterprises Experience 2001 - 2003
Job Retired
Industry Staffing and Recruiting
Experience
Kforce Inc. August 2010 - August 2010
Kforce Inc. November 2003 - August 2010
Retired and enjoying life August 2010 - 2010
Sykes Enterprises 2001 - 2003
Skills
Project Management, Temporary Placement, Talent Acquisition, Sourcing, Training, Employee Benefits, Management, Human Resources, Talent Management, Employee Relations, Performance Management, Staffing Services, Recruiting, Personnel Management, Team Building, Applicant Tracking..., Onboarding, Technical Recruiting, Leadership
Education
The Ohio State University Fisher College of Business 1962 — 1966
BS, Ind. Mngt/Ind. Engr
Cuyahoga Falls High School 1959 — 1962
Kforce Inc. August 2010 - August 2010
Kforce Inc. November 2003 - August 2010
Retired and enjoying life August 2010 - 2010
Sykes Enterprises 2001 - 2003
Skills
Project Management, Temporary Placement, Talent Acquisition, Sourcing, Training, Employee Benefits, Management, Human Resources, Talent Management, Employee Relations, Performance Management, Staffing Services, Recruiting, Personnel Management, Team Building, Applicant Tracking..., Onboarding, Technical Recruiting, Leadership
Education
The Ohio State University Fisher College of Business 1962 — 1966
BS, Ind. Mngt/Ind. Engr
Cuyahoga Falls High School 1959 — 1962
Wendy Kurtic's Sykes Enterprises Experience 2007 - April 2012
Job VP Account Operations
Industry Outsourcing/Offshoring
Experience
The Results Companies May 2014 - Present
Xerox April 2012 - February 2014
Sykes Enterprises 2007 - April 2012
Eastman Kodak 2005 - 2007
Eastman Kodak 2003 - 2005
GE Capital 2001 - 2003
Xerox 2000 - 2001
Xerox 1999 - 2000
Xerox 1997 - 1999
Xerox 1992 - 1997
Skills
Program Management, Cross-functional Team..., Vendor Management, Outsourcing, Call Centers, Contract Negotiation, Supplier Negotiation, International Business, International Project..., Strategy, Management, Strategic Planning, Project Management, Leadership, Customer Satisfaction, Analysis, Telecommunications, Operations Management, SaaS, Account Management, Integration, Project Planning, Mergers & Acquisitions, Sales Management, Budgets, Customer Retention, Sales, CRM, Negotiation, Process Improvement, BPO, Business Process..., P&L Management, Marketing, Customer Experience, Contract Management
Education
University at Buffalo 1989 — 1991
MBA, Finance, Management Science
Rochester Institute of Technology 1984 — 1989
BS, Engineering
The Results Companies May 2014 - Present
Xerox April 2012 - February 2014
Sykes Enterprises 2007 - April 2012
Eastman Kodak 2005 - 2007
Eastman Kodak 2003 - 2005
GE Capital 2001 - 2003
Xerox 2000 - 2001
Xerox 1999 - 2000
Xerox 1997 - 1999
Xerox 1992 - 1997
Skills
Program Management, Cross-functional Team..., Vendor Management, Outsourcing, Call Centers, Contract Negotiation, Supplier Negotiation, International Business, International Project..., Strategy, Management, Strategic Planning, Project Management, Leadership, Customer Satisfaction, Analysis, Telecommunications, Operations Management, SaaS, Account Management, Integration, Project Planning, Mergers & Acquisitions, Sales Management, Budgets, Customer Retention, Sales, CRM, Negotiation, Process Improvement, BPO, Business Process..., P&L Management, Marketing, Customer Experience, Contract Management
Education
University at Buffalo 1989 — 1991
MBA, Finance, Management Science
Rochester Institute of Technology 1984 — 1989
BS, Engineering
Donald Milligan's Sykes Enterprises Experience October 2008 - October 2011
Job Case Manager at Polk County BoCC
Industry Outsourcing/Offshoring
Experience
Coventry Health Care, an Aetna Company March 2014 - Present
Polk County BoCC October 2011 - March 2014
Sykes Enterprises October 2008 - October 2011
Polk Works 1998 - 2005
Skills
Human Resources, Career Counseling, Organizational..., Employee Relations, Career Development, Coaching, Workforce Development, Resume Writing, Recruiting, Onboarding, Workforce Planning, Leadership Development, College Recruiting, Applicant Tracking..., Conflict Resolution, Staff Development, Interviews, Training
Education
University of Florida 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature/Letters
Coventry Health Care, an Aetna Company March 2014 - Present
Polk County BoCC October 2011 - March 2014
Sykes Enterprises October 2008 - October 2011
Polk Works 1998 - 2005
Skills
Human Resources, Career Counseling, Organizational..., Employee Relations, Career Development, Coaching, Workforce Development, Resume Writing, Recruiting, Onboarding, Workforce Planning, Leadership Development, College Recruiting, Applicant Tracking..., Conflict Resolution, Staff Development, Interviews, Training
Education
University of Florida 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature/Letters
Jennie Ryan's Sykes Enterprises Experience October 1997 - December 1999
Job Graphic Designer at Pro Specialties Group
Industry Marketing and Advertising
Experience
Pro Specialties Group December 2000 - Present
TradeNet Publishing, Inc. May 2006 - August 2006
Niko Software January 2005 - May 2006
Merkury Consulting January 2000 - December 2000
Sykes Enterprises October 1997 - December 1999
Skills
Branding & Identity, Email Marketing, Packaging, Visual Communication, Social Media Marketing, Graphic Design, Web Design, Web Development, Website Development, Web Marketing, Logo Design, Computer Graphics, Graphics, Illustration, Vector Illustration, Vector Design, Photoshop, Illustrator, Communication, Technical Support, Information Technology, Typography, Embroidery, Digital Photography, Fine Art, Corporate Branding, Employee Training, Lapel Pins, License Management, Internet Strategy, Multimedia, Customer Oriented
Education
Fort Hays State University 1997 — 2005
Bachelor's Degree, Art, Business, Leadership, Honors
San Diego Mesa College 2001 — 2003
Associate's Degree, General Studies
Pro Specialties Group December 2000 - Present
TradeNet Publishing, Inc. May 2006 - August 2006
Niko Software January 2005 - May 2006
Merkury Consulting January 2000 - December 2000
Sykes Enterprises October 1997 - December 1999
Skills
Branding & Identity, Email Marketing, Packaging, Visual Communication, Social Media Marketing, Graphic Design, Web Design, Web Development, Website Development, Web Marketing, Logo Design, Computer Graphics, Graphics, Illustration, Vector Illustration, Vector Design, Photoshop, Illustrator, Communication, Technical Support, Information Technology, Typography, Embroidery, Digital Photography, Fine Art, Corporate Branding, Employee Training, Lapel Pins, License Management, Internet Strategy, Multimedia, Customer Oriented
Education
Fort Hays State University 1997 — 2005
Bachelor's Degree, Art, Business, Leadership, Honors
San Diego Mesa College 2001 — 2003
Associate's Degree, General Studies
Kinsey O'Brien's Sykes Enterprises Experience May 2010 - September 2010
Job Associate Attorney at Hurwitz & Fine, P.C.
Industry Law Practice
Experience
Hurwitz & Fine, P.C. August 2013 - Present
Hurwitz & Fine, P.C. May 2012 - May 2013
University at Buffalo Law School April 2012 - May 2013
United States Attorney's Office May 2011 - August 2011
Sykes Enterprises May 2010 - September 2010
Barnes & Noble August 2007 - May 2010
Senator Schumer's Buffalo Regional Office June 2007 - August 2008
Skills
Legal Research, Litigation, Corporate Law, Microsoft Word, Microsoft Office, Courts, Legal Writing, Editing, PowerPoint, Microsoft Excel
Education
University at Buffalo Law School 2010 — 2013
Juris Doctor, Law
University at Buffalo, The State University of New York 2007 — 2010
BA, Political Science and Economics
City Honors School 2002 — 2007
IB Diploma, Adv. Regents with Honors
Hurwitz & Fine, P.C. August 2013 - Present
Hurwitz & Fine, P.C. May 2012 - May 2013
University at Buffalo Law School April 2012 - May 2013
United States Attorney's Office May 2011 - August 2011
Sykes Enterprises May 2010 - September 2010
Barnes & Noble August 2007 - May 2010
Senator Schumer's Buffalo Regional Office June 2007 - August 2008
Skills
Legal Research, Litigation, Corporate Law, Microsoft Word, Microsoft Office, Courts, Legal Writing, Editing, PowerPoint, Microsoft Excel
Education
University at Buffalo Law School 2010 — 2013
Juris Doctor, Law
University at Buffalo, The State University of New York 2007 — 2010
BA, Political Science and Economics
City Honors School 2002 — 2007
IB Diploma, Adv. Regents with Honors
Desmond Smoot's Sykes Enterprises Experience May 2011 - Present
Job Agent at sykes enterprises
Industry Consumer Services
Experience
sykes enterprises May 2011 - Present
Arkadelphia Health Club January 2011 - April 2011
Education
Ouachita Baptist University 2007 — 2011
BA, Kinesiology
sykes enterprises May 2011 - Present
Arkadelphia Health Club January 2011 - April 2011
Education
Ouachita Baptist University 2007 — 2011
BA, Kinesiology
Matthew Kuney's Sykes Enterprises Experience August 2009 - March 2010
Job Supervisor of Customer Service
Industry Telecommunications
Experience
Verizon Wireless December 2014 - Present
Verizon Wireless August 2014 - December 2014
Verizon Wireless March 2010 - November 2014
Sykes Enterprises August 2009 - March 2010
Blue Ridge Bank March 2009 - August 2009
Skills
Leadership, Networking, Software Installation, Technical Support, Training, Troubleshooting, System Administration, Security, Computer Network..., Network Design, Hardware, Network Administration, Wireless Networking, Telecommunications, Security, Customer Service, Customer Satisfaction, Management
Education
Strayer University
Bachelor of Science, Information Science; Network Security Management
Tri-County Technical College 2009 — 2010
Associate of Arts (A.A.), Computer and Information Sciences, General
Verizon Wireless December 2014 - Present
Verizon Wireless August 2014 - December 2014
Verizon Wireless March 2010 - November 2014
Sykes Enterprises August 2009 - March 2010
Blue Ridge Bank March 2009 - August 2009
Skills
Leadership, Networking, Software Installation, Technical Support, Training, Troubleshooting, System Administration, Security, Computer Network..., Network Design, Hardware, Network Administration, Wireless Networking, Telecommunications, Security, Customer Service, Customer Satisfaction, Management
Education
Strayer University
Bachelor of Science, Information Science; Network Security Management
Tri-County Technical College 2009 — 2010
Associate of Arts (A.A.), Computer and Information Sciences, General
Deondria Wagner's Sykes Enterprises Experience October 2008 - October 2010
Job
Industry Nonprofit Organization Management
Experience
Volunteer May 2012 - Present
Sykes Enterprises October 2008 - October 2010
Sitel August 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking
Education
Webster University 2009 — 2011
Master of Business Administration (M.B.A.), Human Resources Development
South Carolina State University 2002 — 2006
Bachelor of Science (BS), Psychology
Volunteer May 2012 - Present
Sykes Enterprises October 2008 - October 2010
Sitel August 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking
Education
Webster University 2009 — 2011
Master of Business Administration (M.B.A.), Human Resources Development
South Carolina State University 2002 — 2006
Bachelor of Science (BS), Psychology
Karla Duray's Sykes Enterprises Experience March 1998 - October 2004
Job Program Analyst II at Job Service North Dakota
Industry Information Technology and Services
Experience
Job Service North Dakota August 2010 - Present
Job Service North Dakota October 2006 - August 2010
Job Service North Dakota October 2004 - October 2006
Sykes Enterprises March 1998 - October 2004
Sykes Enterprises January 1996 - March 1998
Skills
Delivery of Excellent..., Experience with MS..., Data Entry Skills, Excellent..., Attentin to Detail, Pride in Performance
Education
NDSU
Associate Degree, Bottineau; Business Administration
The University of North Dakota
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Job Service North Dakota August 2010 - Present
Job Service North Dakota October 2006 - August 2010
Job Service North Dakota October 2004 - October 2006
Sykes Enterprises March 1998 - October 2004
Sykes Enterprises January 1996 - March 1998
Skills
Delivery of Excellent..., Experience with MS..., Data Entry Skills, Excellent..., Attentin to Detail, Pride in Performance
Education
NDSU
Associate Degree, Bottineau; Business Administration
The University of North Dakota
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
William Deuring's Sykes Enterprises Experience January 2013 - Present
Job Customer Service Representative at Sykes Enterprises
Industry Retail
Experience
Sykes Enterprises January 2013 - Present
Walmart March 2012 - Present
Collegepro Painters February 2012 - June 2012
Pacific Lutheran University September 2009 - January 2012
Giddings and Webster Mouthpieces January 2011 - October 2011
Skills
Research, Analysis, Oral & Written..., Microsoft Excel, Microsoft Word
Education
Pacific Lutheran University 2008 — 2011
Bachelor of Arts (B.A.), Political Science and German, 3.14
Sykes Enterprises January 2013 - Present
Walmart March 2012 - Present
Collegepro Painters February 2012 - June 2012
Pacific Lutheran University September 2009 - January 2012
Giddings and Webster Mouthpieces January 2011 - October 2011
Skills
Research, Analysis, Oral & Written..., Microsoft Excel, Microsoft Word
Education
Pacific Lutheran University 2008 — 2011
Bachelor of Arts (B.A.), Political Science and German, 3.14
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Atento
Teletech Holdings, Inc