T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
Leviton Network Solutions September 2011 - Present
T-Mobile USA December 2009 - September 2011
T-Mobile, USA May 2008 - December 2009
Microsoft E&D Division November 2004 - May 2008
SelfCHARGE May 2002 - November 2004
SelfCHARGE March 2000 - May 2002
Intermec Technologies January 1999 - March 2000
Skills
Procurement, Supply Chain Management, Supply Chain, Management, Strategic Sourcing, Purchasing, ERP, Demand Planning, Vendor Management, Project Planning, Materials Management, Inventory Management, Telecommunications, Program Management, Manufacturing, Cross-functional Team...
Education
Central Washington University 1996 — 1998
B.S., Business Administration
Edmonds Community College 1992 — 1995
AA, General Studies
T-Mobile USA June 2009 - Present
T-Mobile USA October 2006 - June 2009
Skills
Customer Experience, Sales Management, Customer Retention, Sales Force..., Business Strategy, Sales Operations, Wireless, Leadership Development, Team Leadership, Business Development, Customer Satisfaction, Leadership, Retail, Training, Strategy
Education
California State University-San Marcos - College of Business Administration 2009 — 2012
Bachelor of Science (B.S.), Business Management & Organizations
T-Mobile USA October 2007 - Present
Brookstone May 2003 - October 2007
The Wiz 2002 - 2003
Trans World Entertainment April 2001 - February 2002
Hollywood Entertainment May 1996 - April 2001
Skills
Customer Experience, Sales, Customer Retention, Customer Satisfaction, Sales Operations, Training, Sales Management, Loss Prevention, Management, Customer Service, Leadership, Inventory Management, Team Leadership, Account Management, Team Building
Education
Chaffey College 1988 — 1990
Associate of Arts and Sciences (A.A.S.), Correctional science
Drinker Biddle & Reath LLP September 2014 - Present
Top Shelf Events 2009 - 2012
Top Shelf Events 2009 - 2012
Commonwealth of Pennsylvania December 2010 - May 2011
T-Mobile USA November 2005 - November 2010
The Honorable Jacquelyn Frazier-Lyde, First Judicial District February 2009 - June 2009
Skills
Event Planning, Bookkeeping
Education
Rutgers-Camden School of Law 2011 — 2014
J.D.
Cheyney University of Pennsylvania 2004 — 2008
Bachelors of Arts, Communications with minor in English
Phone Power 2013 - Present
Environmental Education Learning Community October 2012 - August 2013
T-Mobile USA May 2005 - March 2011
Skills
Computer Science, Java, JavaScript, jQuery, jQuery UI, PHP4/5, phpMyAdmin, PHP, J2EE Web Services, JSP, SQL, PostgreSQL, C++, C#, Visual Basic, Visual Studio, .NET, MVC Architecture, MVC, HTML, HTML 5, CSS, CSS3, Windows, Mac OS, Microsoft Office, Microsoft SQL Server, ASP.NET, Software Development..., Website Development, Programming, Database Systems, Project Leadership, Information Security, Technical..., Communications, Cross-Team Collaboration, MS Office, Web Development, JSON, ASP.NET MVC, MySQL, AJAX, LINQ, OOP, Subversion, ActionScript, Software Development, Customer Service
Education
California State University-Los Angeles 2009 — 2013
Master of Science (M.S.), Computer Science
California State University-Long Beach 2001 — 2009
Bachelor of Arts (B.A.), Economics
AT&T June 2014 - Present
AT&T April 2013 - June 2014
T-Mobile March 2013 - April 2013
T-Mobile April 2010 - April 2013
T-Mobile USA April 2008 - April 2010
T-Mobile, USA October 2005 - April 2008
T-Mobile USA November 1999 - October 2005
Skills
RF, UMTS, GSM, Optimization, Drive Test, Wireless, RF design, Telecommunications, Network Design, RF Engineering, Troubleshooting, WCDMA, 4G, BSS, Emergency Services, Integration, LTE, Leadership, NSN, Network Performance, Public Speaking, RAN, Testing, Training, Wireless Networking
Education
Cardinal Stritch University 2006 — 2007
MS, Management
Milwaukee School of Engineering 1995 — 1999
BS, Electrical Engineering
PPR Worldwide March 2014 - Present
Bite, A Global Marketing Services Agency February 2011 - February 2014
Sparkpr October 2010 - January 2011
East Bay Concepts, Inc. August 2010 - October 2010
T-Mobile USA April 2009 - June 2010
Tehama Group Communications August 2009 - May 2010
WIRELESS4U CALIFORNIA, USA December 2006 - April 2009
Live Nation June 2008 - August 2008
Chuck E. Cheese October 2003 - June 2006
Skills
Media Relations, Marketing, Content Strategy, Newsletters, Copy Editing, Public Relations, WordPress, Social Networking, SEO, Blogging, Research, Social Media, Editing, Strategic Communications, Content Development, Event Management, Editorial, AP Style, Corporate Communications, Press Releases
Education
California State University-Chico 2006 — 2010
B.A., Journalism: Public Relations
University of Brighton 2008 — 2008
General Education and Theme courses
ADP August 2006 - Present
ADP January 2010 - November 2012
ADP August 2003 - August 2006
T-Mobile USA May 2003 - August 2003
Aon Consulting (payrolled through Keepers, Inc. then Manpower) June 2002 - May 2003
Skills
HRIS Database Management, ADP Payroll, Benefits Administration, Recruitment, HR Project Management, Project Management, Virtual Teams, Customer Service, Time Management, Performance Management, Database Administration, Open Enrollment, Data Analysis, HR Consulting, Employee Benefits, Microsoft Excel, Microsoft Office, HR Software, HR Policies, Client Relations Skills, Relationship Management, Creative Problem Solving, Creative Solutions, Troubleshooting, Health Insurance, General Insurance
Education
Chesapeake College 1999 — 2002
Associate of Applied Science Degree, Business Management
Alcatel-Lucent December 2014 - Present
Fidelity Communications May 2013 - December 2014
Bluebird Network LLC March 2011 - May 2013
Missouri Network Alliance September 2009 - April 2011
Missouri Network Alliance January 2004 - September 2009
Missouri Network Alliance January 2001 - January 2004
T-Mobile USA January 1997 - January 2001
US Marine Corps March 1991 - February 1997
Skills
Telecommunications, Network Design, Optical Fiber, Fiber Optics, Wireless, Ethernet, VoIP, Selling, Managed Services, Metro Ethernet, Network Engineering, MPLS, Solution Selling, IP, Networking, DWDM, Unified Communications, Co-location, Business Development, Broadband, T1, Telephony
Education
Webster University 2006 — 2008
MBA
Webster University 2001 — 2003
MA, Telecommunications Management
Rockhurst University 1998 — 2000
BS, Computer Science
Campbell University 1995 — 1996
AA, Liberal Arts
University of Missouri-Columbia 1989 — 1990
Coldwell Banker Bain Seal November 2014 - Present
Natoven Original Music February 2005 - Present
T-Mobile USA May 2010 - September 2014
T-Mobile USA September 2003 - May 2010
Coldwell Banker March 2005 - July 2008
T-Mobile December 2001 - September 2003
Innoventry/Kelly Services June 2000 - September 2001
Skills
Real Estate, Real Estate Transactions, Customer Experience, Training, Social Media Marketing, Instructor-led Training, Sales Management, Real Estate Marketing, Customer Satisfaction, Training Delivery, Project Management, Customer Retention, Sales Operations, Advertising, Leadership, Employee Training, Customer Service, Sales, Retail Sales, Music Production, Sound Design, Audio Editing, Communication Training, Hands-on Training, Marketing Strategy, Marketing Communications, Studio Recording, Curriculum Design, Voice Over, Voice Acting, Needs Analysis, Blended Learning, Captivate, Team Building, Call Centers, Retail Marketing, SAP Retail, Orchestral Music, Sound Editing, Retention Strategies, Customer Acquisition, Curriculum Development, Radio Advertising, Video Editing, Audio Post Production, Video Production, Mobile Communications, Mobile Applications, Real Estate Financing, National Association of...
Education
Chemeketa Community College 1999 — 2000
Design and Applied Arts
T-Mobile USA January 2007 - November 2010
America Online LLC January 2004 - December 2006
Skills
Information Technology, Networking, Computer Hardware, Cisco Technologies, Customer Service, Troubleshooting, Computer Hardware..., Computer Hardware..., Cisco Routers, LAN-WAN, OSPF, EIGRP, BGP, Cisco IOS, Cisco Networking, Computer Networking, Subnetting, Port Security, Mobile Devices, Technical Support, Hardware, Network Administration, Operating Systems, Blackberry, Blackberry Enterprise...
Education
Central New Mexico Community College 2013 — 2015
Associate Degree, Computer Information Systems Concentration: Network Administration, 3.76 GPA
The University of New Mexico 2012 — 2012
Business Administration; Management Information Systems
New Mexico State University 1999 — 2001
computer science
Santander Consumer USA Inc. November 2014 - Present
JPMorgan CIB (Corporate and Investment Bank) January 2011 - December 2014
T-Mobile USA October 2007 - December 2010
T-Mobile 2004 - 2007
Bearing Point February 2001 - April 2003
Lawrence and Associates June 2000 - January 2001
The IT Group August 1999 - January 2000
Skills
Integration, Project Management, Change Management, Web Development, Testing, SDLC, Requirements Analysis, Software Project..., Business Analysis, Visio, Business Process..., Certified Scrum Master..., ITIL, Management, Quality Assurance, Telecommunications, Program Management, Scrum, Disaster Recovery, Leadership
Education
The University of Texas at Dallas 2006 — 2007
MS, Project Management
California University of Pennsylvania 1996 — 2000
MS, Business Administration
Grove City College 1991 — 1995
Bachelors, Mechanical Engineering
MedCom Carolinas, Inc. November 2014 - Present
Novant Health January 2013 - November 2014
Installation Solutions Inc October 2012 - December 2012
USXpress Inc May 2008 - August 2011
T-Mobile USA March 2009 - January 2010
Skills
Customer Service, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Telephone Skills, Team Leadership, Fax, 10 Key, Windows, Multi-line Phone, XP, Administrative..., Call Center, Phone Etiquette, Customer Satisfaction, IBM iSeries, File Management, Shipping, PowerPoint
Education
Chattanooga State Community College 2009 — 2012
Certified Surgical Technologist
Hixson High School 2003 — 2007
High School Diploma
John & Shauna Inc May 2014 - Present
Maxway Imports Inc July 2012 - April 2014
T-Mobile USA November 2007 - July 2008
OneWest Bank July 2005 - October 2007
Soleus Air March 2003 - June 2005
Skills
Business Decision Making, Business Process..., Sales Management, Performance Management, Developing Standards, •Microsoft Office..., •Kofax 7.0, Citrix,..., •Completion of..., Management, Marketing, Mas 90, Microsoft Excel, New Business Development, Peachtree, Microsoft Office, PowerPoint, Process Improvement, Sales, Strategy, Budgets
Education
California State University-Los Angeles 2010 — 2012
Bachelor of Science (B.S.), Marketing Management
T-Mobile USA February 2011 - Present
T-Mobile USA January 2009 - February 2011
T-Mobile December 2004 - January 2009
T-Mobile December 2001 - December 2004
Skills
Applicant Tracking..., Onboarding, Performance Management, Personnel Management, New Hire Orientations, Recruiting, Interviews, Management, Technical Recruiting, Temporary Placement, Customer Service, College Recruiting, Talent Acquisition, Human Resources, Call Centers, Employee Relations, Talent Management, Sourcing, Hiring
Education
California State University-Chico 1994 — 1998
BA, Psychology, Human Resource Management and Child Development
T-Mobile USA October 2004 - Present
AT&T Wireless 1996 - 2004
RES February 1993 - September 1995
TriGem Computer September 1990 - December 1992
Skills
Mobile Devices, UMTS, GSM, 3G, RF, Wireless, CDMA, LTE, Electromagnetics, WCDMA, 4G, Telecommunications, RF Engineering, System Deployment, 2G, HSPA, Actix
Education
California State University-Sacramento 1988 — 1990
IEEE, Communications
Santa Clara High School, Santa Clara, CA
T-Mobile USA September 2010 - Present
NYS Assembly January 2005 - July 2005
S&B Mens Warehouse August 1999 - July 2005
Skills
Microsoft Office, Broadcast, Customer Service, Community Outreach, Events, Customer Retention, Management, Retail Sales, Training, Inventory Management, Time Management, Sales, Retail, Teamwork, Wireless, Spanish, Quotas, Event Management, New Hire Training, Event Planning, Customer Satisfaction
Education
City University of New York-Hunter College 2003 — 2006
Bachelor of Arts (BA), Political Science and Media Comunicarions
Suffolk County Community College 2001 — 2003
Associate of Arts (AA), General Studies
E. & J. Gallo Winery October 2014 - Present
E. & J. Gallo Winery February 2014 - October 2014
E. & J. Gallo Winery July 2013 - February 2014
Verizon Wireless March 2009 - July 2013
T-Mobile USA February 2006 - March 2009
Skills
Sales, Customer Service, Wineries, Winemaking, Wine Tasting, Wine, Sales Operations, Laboratory, Sales Management, Multi Tasking, Analytical Chemistry, Distillation, Customer Satisfaction
Education
California State University, Fresno 2009 — 2012
Bachelor of Science (B.S.), Viticulture and Enology
California State University-Fresno 2009 — 2012
B.S, Enology
Univar November 2014 - Present
Expedia, Inc. January 2013 - Present
Expedia January 2012 - January 2013
T-Mobile USA July 2010 - January 2012
H10 Capital March 2010 - July 2010
Nordstrom Inc March 2006 - December 2008
Nordstrom Inc June 2005 - March 2006
Nordstrom Inc June 2004 - June 2005
Johnson International Industries Inc October 1999 - June 2004
Skills
Cross-functional Team..., Sarbanes-Oxley Act, Procurement, Process Improvement, Strategic Sourcing, Microsoft Office, Customer Service, SharePoint, Contract Negotiation, Inventory Management, Microsoft Excel, Account Management, Databases, Contract Management, Program Management, Analysis
Education
Central Washington University 1995 — 1998
BA Public Relations
Central Washington University 1994 — 1998
Public Relations - Bachelor of Arts
T-Mobile November 2012 - Present
T-Mobile USA November 2007 - December 2012
IKON Office Solutions July 2007 - November 2007
Spherion May 2007 - June 2007
CELCITE MANAGEMENT SOLUTIONS April 2005 - May 2007
Trinity Christian Academy October 2002 - April 2005
La Senda Antigua UPCI 1999 - 2001
Skills
Microsoft Office, Word, Excel, Outlook, PowerPoint, Visio, Notary Public, Event Planning, Event Management, Expense Management, Expense Reports, Operating Expenses, Project Coordination, Microsoft Excel, Microsoft Word, Wireless, Cellular Communications, Telecommunications, Troubleshooting, Computer Network..., CDMA, Vendor Management, Call Centers, T1
Education
Chaffey College 2012 — 2012
Associate's degree, Business Administration, Management and Operations
Cerritos College 1999 — 2005
AA, General Studies
Christian Life College 2001 — 2002
AA, Christian Education
Little's Photography November 2013 - Present
T-Mobile USA August 2003 - March 2014
Skills
Visual Merchandising, Inventory Management, Customer Service, Team Building, Event Planning, People Management, CSS, Sales Coach, Sales, Retail, Leadership, Management, Human Resources, Customer Retention, Coaching, Sales Management, Customer Experience, Merchandising, Direct Sales, Process Scheduler, Store Management, Recruiting, Employee Training, Cold Calling, Team Leadership, Training, Profit, B2B, Account Management, Operations Management, Sales Presentations, Telecommunications, Forecasting, Mobile Devices, POS, Sales Process, Salesforce.com, Solution Selling, Wireless, Competitive Analysis, Team Management, Cellular Communications, Marketing Strategy, Business Development, Customer Satisfaction, Negotiation
Education
Broward Community College 2007 — 2013
Associate's degree, Web Design
Louisville Technical Institute 1995 — 1997
Associate of Arts and Sciences (AAS), Interior Design and Architecture
Chefs Toys September 2015 - Present
Kerry Group January 2011 - September 2015
UncleVic.com August 2008 - September 2010
Iron Mountain March 2005 - July 2008
T-Mobile USA June 2002 - September 2004
Xdrive Technologies March 2000 - June 2002
Throttle Networks dba Throttle.net 1998 - 1999
Epoch Internet March 1996 - July 1998
Amplicon Financial/Working Capital Technologies 1994 - 1996
Pitney Bowes 1992 - 1994
Skills
eCommerce, Internet Marketing, Social Media, SEM, E-commerce, SEO, Cross-functional Team..., CRM, Integrated Marketing, Social Media Marketing, Channel, Online Advertising, Web Marketing, Lead Generation, Strategy, SaaS, Email Marketing, B2B, Project Management, Strategic Partnerships, Business Development, Digital Marketing, Google Analytics, Multi-channel Marketing, Product Marketing, Leadership, Enterprise Software, Web Design, Sales, Marketing Strategy, Social Networking, Web Analytics, Management, Go-to-market Strategy, New Business Development, Marketing, Marketing Management, Team Building, User Experience, Marketing Communications, Entrepreneurship, Affiliate Marketing, PPC, Digital Strategy, Online Marketing
Education
California State University-Fullerton - College of Business and Economics 1987 — 1991
BA Degree
T-Mobile USA May 2005 - Present
T-Mobile USA December 2003 - May 2005
Skills
•Strong leadership and..., •Strong knowledge of..., •Experience in..., •Strong interpersonal..., •Experience in..., •Over 9 years fraud..., Microsoft Excel, Training, Strategy, Team Management, Networking, Telecommunications
Education
Centenary College 1999 — 2001
Bachelor's degree, Sociology
Warren County Community College 1995 — 1998
AAS, Legal Studies, General
T-Mobile June 2012 - October 2012
T-Mobile USA August 2010 - November 2010
FPL Foods January 2007 - April 2008
Janey & Dixon November 2004 - August 2006
MCI/WorldCom March 2002 - August 2002
Aegis Communications May 2000 - October 2000
Sojurner-Douglass College 1998 - 2000
PAJ Business Staffing/Baltimore Central Booking & Intake Center October 1998 - June 1999
Skills
Administrative..., Office Management, Invoicing, Spreadsheets, Accounts Receivable, Customer Service, Filing, Call Centers, Legal Writing, Negotiation, Interviews, Office Equipment, Outlook, Access, Calendars, Data Entry, Process Improvement, Microsoft Excel, Microsoft Office, Administration, Project Management, Account Reconciliation, Strategic Planning, Community Outreach, Competitive Analysis, Account Management, Purchasing, Legal Research, Human Resources, Managerial Finance, Client Billing, Public Administration, Team Leadership, Executive Support
Education
Capella University 2013 — 2016
Doctor of Philosophy (Ph.D.), Criminal Justice/Safety Studies
Strayer University 2009 — 2012
Master of Business Administration, Public Administration 2011
Sojourner-Douglass College 2004 — 2006
Bachelor of Arts, Human Services/Criminal Justice 2006
PNC January 2015 - Present
Santander Bank, N.A. December 2013 - January 2015
Wells Fargo November 2011 - November 2013
Sports Phan Network January 2011 - May 2013
Verizon Wireless November 2009 - July 2011
Hot Girls of LLC October 2003 - August 2009
T-Mobile USA January 2001 - January 2006
Giant Food October 1996 - November 2001
Education
Fairleigh Dickinson University 2012 — 2013
Master's degree, Business Administration and Management, General
Fairleigh Dickinson University 2010 — 2011
BA, Business
Camden County College 1997 — 2001
Associates, Criminal justice; area of Study Sociology
Haddonfield 1993 — 1997
Diploma, HS Diploma
T-Mobile USA June 2012 - Present
T-Mobile October 2006 - July 2012
E & J Gallo Winery August 2004 - October 2006
ROSS Stores, Inc January 2001 - January 2004
Skills
Employee Relations, Performance Management, Talent Management, Talent Acquisition, Human Resources, Deferred Compensation, Recruiting, Personnel Management, Employee Benefits, Organizational..., New Hire Orientations, Training, Leadership Development, FMLA
Education
HR Certification Institute/SHRM 2002 — 2002
PHR, Professional in Human Resources Certificate
University of California, Berkeley 1994 — 1998
Bachelor of Arts
California State University-East Bay
Certificate, Human Resources Management
Tiny Toes & Tutus, LLC October 2014 - Present
Consumer Cellular, Inc. September 2014 - December 2014
Central Oregon Community College September 2012 - June 2014
T-Mobile USA October 2009 - June 2012
T-Mobile USA September 2008 - October 2009
Skills
Microsoft Office 2003, Microsoft Office 2007, Public Speaking, Fast Learner, Typing, Organizing, Customer Satisfaction, Customer Service, People Skills, Social Skills, Analysis, Data Analysis, Trend Analysis, Trend Research, Scheduling, Forklift Operator, Roofing, General Construction, Community Outreach, Volunteering, Training, Team Leadership, Program Management, Process Scheduler, Troubleshooting, Microsoft Office, Team Building, Customer Experience, Telecommunications, Call Centers, Performance Management
Education
Oregon State University-Cascades 2015 — 2018
Bachelor’s Degree, Computer Science
Central Oregon Community College 2012 — 2014
Associate's Degree, Criminal Justice and Corrections
INSTE Bible College 2008 — 2010
Certificate, Christian Ministry
Ridgeview High School 2003 — 2007
High School Diploma
Keller Williams 2012 - Present
T-Mobile, USA 2008 - Present
T-Mobile March 2006 - Present
Western Wireless 2004 - 2006
Universal Underwriters 1997 - 2003
Skills
Customer Satisfaction, Customer Retention, Account Management, Change Management, Strategic Planning, Management, Negotiation, Sales Operations, Sales Management, Contract Negotiation, Marketing, Project Planning, Team Management
Education
Central Washington University 1993 — 1997
Bachelor of Science (B.S.), Law and Justice
Apple Inc. December 2012 - Present
T-Mobile USA March 2006 - Present
Apple July 2012 - December 2012
T-Mobile November 2008 - June 2012
T-Mobile USA April 2002 - June 2012
T-Mobile USA September 2005 - March 2006
T-Mobile USA February 2005 - September 2005
T-Mobile USA April 2002 - February 2005
The Pet Shop January 1999 - January 2001
Digital Satellite Systems/Unlimited January 1998 - January 1999
Skills
Highly motivated..., High Level Of Accuracy, Thorough Research, Analytic Thinking, Organization &..., Multi Tasking, Customer Service, Customer Satisfaction, Peer Mentoring, Leadership Development, Call Center, Training, Technical Support, Coaching, Workforce Management, Telecommunications, Troubleshooting, Wireless, Interviews, Sales Management, Performance Management, Sales, Blackberry, Customer Experience, Leadership, Analytical Skills, Avaya, Team Building, Team Leadership, Call Centers, Recruiting, Process Improvement, Cross-functional Team..., Mobile Devices, Team Management, Employee Training, Management, Customer Retention, Customer Support
Education
Cedar Crest College
Foreign Languages and Literatures, General
Cedar Crest College
Lehigh Community College
T-Mobile USA November 2010 - Present
Armani Exchange October 2006 - August 2010
University of Miami July 2009 - August 2009
Skills
Customer Service, Sales, Troubleshooting, Management, Customer Experience
Education
University of Miami 2006 — 2010
Bachelor of Science (B.S.), Biology, General
Broward College 2004 — 2006
Associate of Arts (A.A.), Biology, General
T-Mobile USA June 2011 - May 2013
Radio Shack August 2010 - May 2011
Skills
Sales, Direct Sales, Customer Satisfaction, Microsoft Office, Retail, Sales Operations, Time Management
Education
University of California, Davis 2014 — 2016
Business/Managerial Economics
City College of San Francisco 2012 — 2014
Expedia May 2012 - Present
CyberSource, a Visa Company February 2012 - May 2012
Memory Lane June 2010 - December 2011
Classmates Online March 2007 - June 2010
T-Mobile, USA February 2006 - March 2007
Skills
Tomcat, Agile Methodologies, Scrum, Java Enterprise Edition, MySQL, JSP, XML, Test Automation, Subversion, JDBC, Hadoop, JIRA, Software Development, Testing, JUnit, Selenium, Unix, Java, Eclipse, SQL, Oracle, SDLC, J2EE, Quality Assurance, Maven, Web Applications, JavaScript, CVS, Test Planning, PL/SQL, Servlets, AJAX, Integration, Hibernate, REST, TestNG, Node.js, Ruby, PHP, Github, Perforce, Jenkins, Hudson, PMD, Clover, Gradle, Scala, ScalaTest
Education
Nova Southeastern University 2013 — 2015
Master of Science, Management Information Systems
California State University-Chico 2001 — 2005
Computer Information Systems, Computer Science
Aircraft Maintenance Engineer 1996 — 1999
BS
T-Mobile April 2008 - Present
T-Mobile USA January 2003 - Present
VoiceStream May 1999 - June 2001
Western Wireless June 1998 - May 1999
Education
Bryn Mawr College 1988 — 1992
MacDuffie School 1981 — 1988
HS
VersionOne January 2015 - Present
NCR Corporation January 2014 - January 2015
InComm February 2011 - January 2014
InComm 2008 - February 2011
T-Mobile USA 2007 - 2008
T-Mobile USA 2003 - 2007
Skills
Analysis, Engineering, Product Development, Planning, Agile, Research, Scrum, Customer Relations, Testing, Compliance, Agile Project Management, Telecommunications, Windows, Documentation, Process Improvement, Troubleshooting, Deployment, Product Management, SQL, Microsoft SQL Server, .NET, Software Development, Software Documentation, Software Project..., Software Engineering, Enterprise Software, SharePoint, CRM, Agile Methodologies, Project Planning, Customer Service, Integration, Program Management, Quality Assurance, Visio, User Experience, Mobile Applications, Management, Start-ups, SDLC, Requirements Analysis, Requirements Gathering, Cloud Computing, Business Analysis, Wireless, Business Intelligence, Leadership, Vendor Management, Mobile Devices, SaaS
Education
Florida Atlantic University 2004 — 2007
Management Information Systems
Broward College 2002 — 2004
Computer Science
Anglo American School
UCLA April 2014 - Present
UCLA October 2012 - May 2014
Resource Outreach Specialist November 2010 - May 2011
T-MOBILE USA November 2007 - April 2011
Starbucks August 2005 - February 2008
Skills
Bilingual-Spanish, Inter-cultural..., Community Outreach, Intercultural..., Spanish, Research, Customer Service, Sales, Event Planning, Social Networking, Access, Analysis, Nonprofits, Social Media, Program Development, Public Speaking, Community Organizing, Public Relations, Data Entry, Microsoft Office
Education
California State University-Los Angeles 2005 — 2009
B.A, Sociology/Latin American Studies
Colliers International July 2015 - Present
ADP Dealer Services (renamed CDK Global, 10/14) April 2014 - June 2015
Nordstrom January 2012 - April 2014
T-Mobile USA September 2010 - January 2012
T-Mobile April 2003 - September 2010
The Boeing Company April 1997 - April 2003
Skills
Process Improvement, SharePoint, Strategic Sourcing, Analysis, Visio, Requirements Analysis, SQL, Reporting & Analysis, Access, Optimization, OLAP, Workforce Management, Infrastructure, Reverse Logistics, Lean Manufacturing, Spend Analysis, Oracle SQL Developer, Oracle HR, Functional Analysis, Business Analysis
Education
The George Washington University - School of Business 2010 — 2010
Associate's Certificate in Project Manager
The George Washington University - School of Business 2008 — 2010
Certificate in Business Analysis, Business Administration
Chapman University
The Boeing Company July 2011 - Present
T-Mobile USA November 2003 - July 2011
State of Oregon November 1997 - June 2003
Skills
Labor Relations, Employee Relation, Performance Management, Workforce Planning, Union, Performance Reviews, Executive Coaching, Talent Management, Leadership Development, Organizational Design, Human Resources, Leadership, Management, Onboarding, Talent Acquisition, Team Building, Organizational...
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2014
Master of Science (M.S.), Organization Development
George Fox University 2001 — 2003
MBA, Business Administration
California State University-Chico
Bachelor's Degree, Business - Marketing and Management
Shasta College
Associate of Science, Business
Inception Marketing, LLC. February 2011 - Present
Greenbags Unlimited October 2010 - January 2011
T-Mobile USA November 2009 - June 2010
SuperPrint USA September 2008 - November 2009
Denis Ko Productions Arts January 1998 - January 2002
Skills
Advertising, Web Design, Marketing, Typography, Art Direction, Graphic Design, Logo Design, Corporate Identity, Adobe Creative Suite, Creative Direction, Illustrator, InDesign, Illustration, Layout, Branding & Identity
Education
California College of the Arts
BFA, Graphic Design
California College of the Arts 2002 — 2002
Bachelor of Fine Arts (B.F.A.), Graphic Design
HDA Merchandising November 2010 - Present
Self Employed August 2008 - September 2012
LifeWise Health Plan of Oregon September 2007 - July 2008
T-Mobile USA June 2005 - September 2007
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Word, Inventory Management, Customer Satisfaction, Merchandising, Data Entry, Teamwork, Retail, Time Management, Microsoft Word, Microsoft Excel
Education
Central Oregon Community College 2001 — 2002
Certificate of Completion, Dental Assisting/Assistant, 3.65/4.0
Resource Energy Systems, LLC October 2014 - Present
Department of Correction,NYC September 2013 - October 2014
Laguardia Community College September 2012 - September 2014
LaGuardia Community College June 2010 - September 2013
T-Mobile USA August 2007 - August 2008
Dibya Deep Jyoti English High School May 2003 - May 2005
Skills
Solidworks, Matlab, CAD, Engineering, Finite Element Analysis, Mechanical Engineering, Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Manufacturing, C, ANSYS, Maple, SPSS, MathCAD, AutoCAD, Pro Engineer, Data Analysis, Teaching, Fluent, Revit, HVAC, Energy, C, Problem Solving, Analysis
Education
The city college of New York 2012 — 2013
Master of Engineering (M.Eng.), Mechanical Engineering
City University of New York City College 2008 — 2011
B.E, Mechanical Engineering
LaGuardia Community College
A.S, Mechanical Engineering
Tri-Chandra Campus, Tribhuvan University 2000 — 2003
B.S, Physics
DIRECTV February 2012 - Present
T-Mobile USA May 2010 - February 2012
T-Mobile USA October 2008 - May 2010
T-Mobile UK October 2006 - October 2008
Clipper Ventures September 2005 - August 2006
Lloyds TSB Bank Plc. July 2003 - August 2005
Barclays Bank Plc June 2001 - June 2003
Skills
Program Management, CRM, Team Management, Start-ups, Digital Marketing, Budgets, Partnerships, Customer Experience
Education
University of California, Los Angeles - The Anderson School of Management 2013 — 2016
Master of Business Administration (MBA)
Chartered Institute of Marketing 2003 — 2005
The University of Birmingham 1997 — 2000
Bachelor of Arts (B.A.)
Saritasa January 2011 - Present
T-Mobile USA November 2005 - January 2011
Skills
Mobile Applications, Software Development, Mobile Devices, Start-ups, CRM, Management, Web Development, E-commerce, JavaScript, Integration, Sales Process, Business Development, SaaS, Cloud Computing, .NET, Web Services, Software Project..., Agile Methodologies, Product Development, HTML, HTML 5, Business Analysis, Product Management, User Experience, Scrum, Mobile Technology, Android Development, MySQL, User Interface Design, Enterprise Software, iOS development, Amazon Web Services..., Web Applications, User Experience Design, 2nd Screen Mobile & Web...
Education
California State University-Long Beach 2006 — 2009
BA, Communication
HBHS
Coca-Cola Refreshments July 2011 - Present
DAC Fitness February 2009 - Present
Northwestern Mutual January 2011 - June 2011
University of Memphis August 2008 - January 2011
Sprint Nextel September 2007 - June 2008
G&K Services May 2005 - August 2007
T-Mobile USA May 2005 - August 2007
Education
The University of Memphis 2009 — 2012
MALS, Master of Arts in Liberal Studies
The University of Memphis 1997 — 2000
BBA, International Business
Christian Brothers University 1996 — 1997
Germantown High School
Mt. Pisgah
Federal Home Loan Bank of Seattle July 2013 - Present
Atos February 2012 - July 2013
The Plaster Group, LLC November 2010 - February 2012
Independent January 2009 - October 2010
T-Mobile USA April 2001 - November 2008
Larson Long Term Care Group, LLC March 1999 - January 2001
MRS, Inc. February 1998 - December 1998
TC Systems, LLC January 1996 - November 1997
Matsushita Avionics Systems [Panasonic] March 1990 - December 1995
United States Air Force / USAFR January 1986 - February 1994
Skills
Enterprise Architecture, Solution Architecture, System Architecture, Server Architecture, SDLC, Strategic Planning, IT Strategy, Planning, Business Process..., Process Improvement, Program Management, Integration, Problem Solving, Change Management, Operations Management, Compliance, Road Maps, Vendor Management, Team Leadership, Team Building, Cross-functional Team..., Organizational..., Project Planning, Management, ITIL, Project Management, Leadership, Testing, Architecture, Requirements Analysis, Strategy, System Deployment, IT Management, Software Project..., Cloud Computing, Business Intelligence, PMO, Project Portfolio..., SharePoint, Architectures, Business Process
Education
City University of Seattle 1996 — 1998
BSCS
CCAF 1986 — 1989
AAS
Seattle Pacific University 1980 — 1982
Microsoft Certified Systems Engineer
Certificates
T-Mobile USA January 2009 - Present
T-Mobile April 2008 - January 2009
T-Mobile September 2007 - April 2008
Kmart Corporation August 2006 - September 2007
PETCO Animal Supplies, Inc. January 2005 - August 2006
Party Spa Rentals January 1999 - September 2005
MSX International July 1999 - November 2001
MSX International April 1996 - July 1999
Skills
Forecasting, Financial Modeling, Financial Analysis, Financial Reporting, Variance Analysis, Sarbanes-Oxley Act, Strategic Financial..., Finance, Managerial Finance, Corporate Finance, Income Statement, Analysis, Budgets, Process Improvement, Accounting, SAP, Internal Controls, Pricing, Telecommunications, Wireless, Management, Vendor Management, Customer Service, Customer Satisfaction
Education
Central Michigan University
Master of Science in Administration, Business Administration, Graduated 3.75 GPA
Northwood University
Bachelor of Business Administration, Business, Graduated 3.4 GPA
T-Mobile December 2013 - Present
T-Mobile December 2013 - Present
T-Mobile USA August 2008 - Present
T-Mobile, USA February 2006 - Present
Teleworld Solutions. January 2005 - February 2006
MAT Inc., USA May 2004 - January 2005
CSUS Media Services January 2002 - April 2004
G Plus Communications January 1998 - August 1999
Skills
RF, LTE, GSM, UMTS, WCDMA, 3G, 2G, RF design, HSPA, HSDPA, RF Engineering, GPRS, MapInfo, Actix, Wireless, TEMS, Network Optimization, TEMS Investigation, Radio Network Planning, Drive Test, Network Operations, Network Design, RAN, EDGE, Wireless Networking, 4G, WiFi, Telecommunications, Atoll, Optimization, TDMA, Cellular, Antennas, Microwave, IP, Nemo, Network Performance, Wireless Network Design, Communications Audits, RF Planning, BSS, CDMA, Cellular Communications, Radio, WiMAX, Edge, Rollout, UTRAN
Education
Bridgewater State University 2009 — 2012
Master of Science (MS), Technology Management, 3.97
California State University-Sacramento 2002 — 2004
Master of Science (MS), Electrical and Electronics Engineering, 3.95
Sir Syed University of Engineering and Technology 1997 — 2001
BSEE, Electronics Engineering, 3.6
Citi June 2014 - Present
JPMorgan Chase November 2011 - June 2014
T-Mobile USA 2008 - 2011
Skills
Microsoft Excel, Investments, Financial Modeling, Leadership, Financial Analysis, Corporate Finance, Loans, Accounting, Asset Management, Banking, Bloomberg, Business Planning, Credit, Credit Analysis, Equities, Finance, Portfolio Management, Management, Fixed Income
Education
City University of New York-College of Staten Island
Burlington Coat Factory October 2013 - Present
Auro International Supply Chain June 2012 - Present
NFI September 2012 - July 2013
4SIGHT Supply Chain Group June 2011 - June 2012
Philadelphia Youth Network February 2011 - May 2011
United Natural Foods 2010 - January 2011
Walmart April 2009 - September 2009
T-Mobile USA April 2007 - September 2008
T-Mobile July 2000 - September 2008
T-Mobile USA July 2004 - April 2007
Skills
Supply Chain Management, Distribution Management, Distribution Systems, WMS Implementation, Warehouse Management, Oracle Warehouse Builder, Manhattan WMOS, Risk Management, Inventory Management, Project Management, Business Intelligence, Inventory Analysis, MA Distributed Order..., MA Labor Management..., MA Transportation..., Critical Thinking, Supply Chain..., Supply Chain Operations, Supply Chain Consulting, International Supply..., Labor Management, Transportation Planning, Transportation..., Transportation..., Logistics Management, Logistics Analysis, Reverse Logistics, Lean Sigma, Six Sigma, Database Administration, Demand Forecasting, Financial Forecasting, Demand Planning, Process Improvement, Business Process..., Business Analysis, Business Process, Business Process Design, Distribution, Manhattan Associates..., Manhattan Associates..., Scope, Supply Chain, Strategic Planning, Logistics, Transportation, Vendor Management, Program Management, Quality Assurance, Analysis
Education
The George Washington University - School of Business 2006 — 2012
Certification in Project Management
Bucks County Community College 1999 — 2001
Associate's degree
PITC 1999 — 2000
Certification
Sheth C. M Highschool 1990 — 1998
Highschool Grad
Centsible Printing Machinery International June 2013 - Present
T-Mobile USA April 2005 - June 2013
Ikon Powder Coating Inc October 2004 - March 2005
Skills
Sales, Sales Operations, Wireless, Retail, Telecommunications, Customer Retention, Customer Experience, Direct Sales, Mobile Devices, Customer Satisfaction, Solution Selling, Cold Calling, Sales Management, B2B, Selling, Sales Process
Education
California State University-San Bernardino 2008 — 2010
Bachelor of Arts (B.A.), Business/Managerial Economics
California State University-Fullerton
Objective
T-Mobile USA June 2011 - Present
Boston Investment May 2010 - August 2010
Samsung Electronics February 2006 - June 2009
Bayer HealthCare June 2005 - August 2005
LG CNS Co., Ltd. December 2001 - June 2004
Skills
Financial Analysis, Strategic Planning, Business Analysis, Financial Modeling, Corporate Finance, Decision Support, Mergers & Acquisitions, Valuation, Accounting, Cross-functional Team..., Information Systems..., Analysis, Finance, Competitive Analysis, Leadership, Management, Strategy
Education
Carnegie Mellon University - Tepper School of Business 2009 — 2011
MBA, Finance and Strategy
Carnegie Mellon University - H. John Heinz III College 2004 — 2005
Master's Degree, Information Systems Management
Yonsei University - School of Business
BBA, Business Administration
AAA NCNU November 2009 - Present
Martinez Chamber of Commerce November 2010 - Present
Martinez Chamber of Commerce January 2009 - January 2013
New York Life Insurance Company 2007 - November 2009
Verizon Wireless April 2006 - January 2007
T-Mobile, USA January 2004 - October 2005
Cellular Warehouse June 1998 - January 2004
Skills
Insurance, Fixed Annuities, Life Insurance, Small Business, Term Life Insurance, Leadership, Sales Management, Universal Life, Customer Service, Sales, Permanent Life Insurance, Disability Insurance, Training, Selling, Buy-sell Agreements, Whole Life, Guaranteed Lifetime..., Customer Retention, Management, Key Person Protection, Deferred Compensation, Cold Calling, Business Planning, Estate Law, Mortgage Marketing, Charities, Networking, District Sales..., Mortgage Protection, Buy-Sell Funding, Child Passenger Safety..., Finance, Recruiting, Marketing
Education
Northgate High School 1991 — 1995
Diploma
California State University-Northridge
Diablo Valley College
Associate in Arts
Cascadia Consulting Group August 2013 - Present
FRG Waste Resources, Inc November 2009 - July 2013
T-Mobile USA January 2009 - September 2009
Iron Mountain April 2007 - January 2009
ADP January 2003 - February 2006
Varsity Painting March 1998 - September 1999
Skills
Account Management, Salesforce.com, Management, Sales Process, Program Management, Sales, Selling, Training, CRM, Budgets, Marketing, Negotiation, Cold Calling, Leadership, Direct Sales, Solution Selling, Team Building, Lead Generation, New Business Development, B2B, Proposal Writing, Consultative Selling, Business Intelligence, Employee Training, Project Planning, Interviews, Time Management, Customer Service, Project Management, Facilities Operations, Recycling, Waste Management, Customer Engagement
Education
California Polytechnic State University-San Luis Obispo 1997 — 2002
Bachelors, Economics, Finance
Bellarmine College Preparatory 1993 — 1997
High School Diploma, General
DeKalb Medical February 2014 - Present
DeKalb Medical October 2013 - January 2014
DeKalb Medical September 2011 - August 2013
T-Mobile USA January 2004 - April 2011
T-Mobile 2004 - 2007
Citizens Bank June 2002 - September 2003
Credit Suisse 2000 - 2001
DLJ February 1998 - 2000
VARIG August 1989 - May 1995
Skills
ITIL, Vendor Management, Telecommunications, Active Directory, Troubleshooting, Process Improvement, Quality Assurance, SharePoint, Software Documentation, Visio
Education
Chattanooga State Community College 2013 — 2013
MRI Program, Magnetic Resonance Imaging (MRI) Technology/Technician
Dekalb Medical School of Radiologic Technology 2011 — 2013
Radiologic Technologist, Radiologic Technology/Science - Radiographer, GPA 4.0
Georgia Perimeter College 2010 — 2013
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
MarketSource Inc. March 2015 - Present
MetroPCS December 2009 - Present
Sprint Nextel Corporation February 2006 - April 2009
T-Mobile USA October 2000 - April 2005
Skills
Wireless, Telecommunications, Sales Operations, Direct Sales, Sales Management, Mobile Devices, Account Management, 4G, EVDO, Sales, Product Marketing, Cellular Communications, Product Management, Cross-functional Team..., Channel, Salesforce.com, Marketing Strategy, Sales Presentations, Solution Selling, Customer Retention, Selling, Sales Process, Channel Partners, Strategic Partnerships, Customer Experience, Management, Leadership, New Business Development, Business Development, B2B, Customer Satisfaction, Team Building, Team Leadership, Retail, Training, Marketing, Competitive Analysis, Cold Calling, Customer Service, Forecasting, CRM
Education
Butler University - College of Business Administration 1995 — 1999
Bachelor, Science Business Administration
Help Portrait January 2010 - Present
Nine22 Photography January 2008 - Present
Salem Digital Photography Group January 2008 - July 2013
T-Mobile USA January 2002 - January 2010
Meggitt Aerospace July 2001 - September 2001
Warehouse 14 LLC January 1999 - January 2001
Skills
Customer Service, General Office Skills, Professional..., Client Billing, Computer Savvy, Bookkeeping, Business Management, Databases, Sales, Technical Support, Lightroom, Wedding Photography, Photography
Education
Chemeketa Community College 2010 — 2012
Associate's degree, Business Administration
Chemeketa Community College
Associate's degree
T-Mobile May 2015 - Present
T-Mobile May 2011 - Present
T-Mobile USA March 2011 - May 2011
T-Mobile USA September 2010 - March 2011
T-Mobile USA February 2006 - September 2010
T-Mobile USA March 2005 - February 2006
VoiceStream Wireless / T-Mobile USA November 2001 - March 2005
Boeing Defense & Space Group April 1992 - November 2001
Boeing Commercial Airplanes Group September 1990 - April 1992
Boeing Aerospace & Electronics Group June 1987 - September 1990
Skills
Customer Focus, Performance Management, Conflict Management, Cross-functional Team..., Governance, Customer Experience, Wireless, Customer Oriented, Telecommunications, PMO, Workshop Facilitation, Program Management, Vendor Management, Process Improvement, Project Management, Product Management, Management, Enterprise Software, Product Marketing, Leadership, Integration, Agile Project Management, IT Strategy, Marketing, CRM, Outsourcing, Strategy, Requirements Analysis, Project Delivery, Call Centers, Business Process, Business Intelligence, SDLC, Business Analysis, Mobile Technology, Team Leadership, Change Management, Business Process..., Software Project..., Forecasting, Procurement, Quality Assurance, Supply Chain, Testing, Budgets, Team Building, Mobile Devices, Project Portfolio..., Product Development, Resource Management
Education
City University of Seattle
MBA
Continuing Education Courses
Project Management, Leadership, Management Training
Western Washington University
BA, MIS, Finance, Marketing, Decision Sciences
Habitat for Humanity of Oregon August 2012 - Present
Pure Romance by Chani October 2011 - Present
T-Mobile USA June 2008 - October 2011
Oregon Department of Revenue February 2002 - June 2008
Skills
Event Planning, Non-profits, Microsoft Office, Event Management, Fundraising, PowerPoint, Microsoft Excel, Social Media, Microsoft Word, Customer Service, Outlook, Administrative..., Research, Public Speaking, Volunteer Management, Annual Campaign, Nonprofits
Education
Chemeketa Community College
Interactive Meeting Technology, LLC October 2013 - Present
NT Interactive Graphics July 2011 - Present
Vitamin T August 2013 - April 2014
OMCM Embroidery & Design May 2012 - October 2012
Hisdaul's September 2011 - May 2012
Fantasy Flight Games February 2010 - March 2011
Fantasy Flight Publishing February 2010 - April 2010
T-Mobile USA November 2007 - December 2009
Game Stop Inc November 2006 - March 2009
Skills
Graphic Design, Layout, Logo Design, Production, Art Direction, Graphics, Illustrator, InDesign, Adobe Creative Suite, Photoshop, Photography, Illustration, User Interface Design, Web Design, Corporate Identity, Typography, Advertising, Creative Direction, Publishing, Adobe Acrobat, Flash, Digital Illustration, Dreamweaver, Product Development, Packaging, Concept Design, Brand Development, Branding & Identity, Art, Vector Illustration, Concept Development, Prezi, Infographics, Responsive Web Design, HTML, HTML 5, CSS, CSS3, JavaScript, jQuery, User Experience, Information Architecture, Marketing Communications, Social Media, PowerPoint, Information Graphics, Interaction Design, Copywriting, Mac, Web Development
Education
The Art Institutes International-Minnesota 2008 — 2010
Bachelor of Applied Science - Advertising Design, Marketing, Art Direction, Graphic Design
Century College 2003 — 2005
Associate of Arts and Sciences (AAS), Art/Art Studies, General, Music Theory
SquareTwo Financial March 2013 - Present
SunGard Availability Services April 2012 - February 2013
T-Mobile USA May 2009 - April 2012
T-Mobile USA August 2002 - May 2009
Founders Asset Management May 1999 - December 2001
Founders Asset Management April 1998 - May 1999
M&T Bank October 1995 - March 1998
Skills
Human Resources, Talent Management, Employee Relations, Coaching, Performance Management, Leadership Development, Employee Engagement, Call Centers, Leadership, Training, Personnel Management, Onboarding, Team Leadership, Succession Planning
Education
Colorado State University
Master's Degree, Organizational Learning, Performance and Change
Canisius College
Bachelor of Science, Marketing
HRCI
Wells Fargo Financial July 2010 - Present
Hollywood Video (Kelly Services) September 2009 - June 2010
Regence HMO October 2007 - June 2009
T-Mobile USA October 2006 - October 2007
Salem Clinic November 2005 - September 2006
Wachovia September 2004 - November 2005
Best Western Inn June 2004 - July 2004
Education
Chemeketa Community College 2010 — 2013
AAOT, Undecided
Chemeketa Community College 2010 — 2013
GED
Frontier Communications March 2013 - Present
Russell Cellular February 2011 - February 2013
T-Mobile USA January 2010 - January 2011
AT&T Mobility May 2008 - March 2009
Dobson Communications June 2006 - May 2008
T-Mobile November 2003 - June 2006
Independent Contractor April 2003 - November 2003
Alltel May 2001 - April 2003
Charter Communications February 1999 - April 2001
Midwest Engineering August 1998 - February 1999
Skills
Sales, Telecommunications, Sales Management, Financial Analysis, Sales Funnel..., Retail Sales, B2B, Wireless, Telecommunications..., Recruiting, Team Building, Training, Performance Metrics, Data Analysis, Selling, Sales Process, Solution Selling, Management, Leadership, Direct Sales, Marketing, Start-ups, Retail, Sales Operations, Coaching, Budgets, Call Centers, Customer Satisfaction, Customer Service, Negotiation, Customer Experience, Cold Calling, Cellular Communications, Merchandising, Account Management
Education
Central Michigan University 1975 — 1982
MarketSource Inc. August 2012 - Present
T-Mobile January 2011 - July 2012
T-Mobile March 2008 - January 2011
T-Mobile USA April 2007 - March 2008
T-Mobile June 2003 - April 2007
T-Mobile June 2001 - June 2003
T-Mobile November 1999 - May 2001
Circuit City 1992 - 1999
Mckinney & Silver Advertising January 1992 - September 1992
Skills
Strategic Sales &..., Telecommunications..., Transformation &..., National Retail and..., Maximizing Revenue &..., Cross-functional Team..., Partnership Selection,..., Budget Management, P&L Responsibility, Strategic Market Entry, People Development, Sales Training Delivery..., Multi Segment Business..., Financial Analysis, Customer Satisfaction, Development Of Employees, Indirect Channel Sales, Direct Sales, Business Sales and..., Retail Sales, Marketing Strategy, Sales Operations, Sales Execution, Program Development, Contract Negotiation, Cross Functional..., Sales management, Senior Executive..., Change Management, Channel Strategy, Operations Management, Telecommunication..., Telecommunications, Sales Management, Business, Leadership, Segmentation, National Retail, Budgets, Wireless, Sales, Business Development, Management, Retail, Customer Experience, Customer Retention, Training, Marketing, Sales Process, Strategic Planning
Education
Campbell University
BA, Mass Communications
Colonial High
T-Mobile USA October 2005 - Present
Echostar Satellite Services L.L.C. 2003 - 2005
EchoStar Corporation February 1997 - October 2003
Skills
Training, Management, Sales, Customer Service, Customer Experience, Performance Management, Coaching, Customer Satisfaction, Call Centers, Team Leadership, Workforce Management, Leadership, Call Center, Telecommunications, Leadership Development, Outsourcing, Process Improvement, Operations Management, Instructor-led Training, Time Management, Microsoft Office, Employee Training, Customer Retention, Vendor Management, Team Building, Team Management, Employee Relations
Education
City University of New York-Herbert H. Lehman College 1974 — 1976
AAS, Television Production
CCHS
T-Mobile USA April 2014 - Present
T-Mobile March 2004 - April 2014
Skills
Vendor Management, Software Project..., SDLC, Integration, Telecommunications, Requirements Analysis, Business Analysis, Program Management, Business Intelligence, Cross-functional Team...
Education
Christian Brothers University 1989 — 1991
Master's degree
First American Bank October 2010 - Present
J Kevin Ballard Photography 1986 - Present
CONVERGYS NA July 2009 - February 2010
T-MOBILE USA February 2005 - July 2009
NORVERGENCE, INC January 2003 - July 2004
Sprint January 1996 - November 2002
COLORADO CROWN EAGLE September 1994 - December 1995
Up With People July 1990 - July 1994
Skills
Photography, Organizational Learning, Call Center, Coaching, Training Delivery, Curriculum Design, Technical Training, Needs Analysis, Training, Management
Education
Capella University 2005 — 2012
PhD, Education; Training and Performance Improvement, 4.0
University of Phoenix 2002 — 2003
Master of Arts, Adult Education
The University of New Mexico 1985 — 1989
Bachelor of Arts, Journalism
Efusjon Energy Club June 2009 - Present
NCFL Northern California Football League June 2008 - Present
Dynamic Office & Accounting Solutions October 2005 - Present
T-Mobile USA October 2001 - January 2003
Nextel Communications 1996 - 1999
Education
California State University-Chico 1994 — 1996
Wireless Advocates, LLC October 2012 - March 2015
T-Mobile USA April 2004 - August 2012
Wells Fargo Bank July 1999 - March 2004
Skills
SharePoint, Market Research, Management, Process Improvement, Analysis, Telecommunications, Customer Service, Vendor Management, Leadership, Microsoft Excel, Microsoft Office, Finance, Sales, Wireless, Budgets, Team Leadership, Sales Operations, Outlook, Accounting, Customer Retention, Team Building, Cross-functional Team..., SAP, Data Analysis, Customer Experience, Financial Analysis, PowerPoint, Time Management, Mobile Devices, Access, Account Reconciliation
Education
Central Washington University 1996 — 1998
Bachelor of Science (B.S.), Administrative Busness Management
City University of Bellevue, WA 2002 — 2003
Project Management
Wenatchee Valley College
Associate of Arts and Sciences (AAS), Business Administration and Management, General
BigDog Mower Co. - Excel Industries, Inc. February 2014 - Present
Hustler Turf Equipment - Excel Industries, Inc July 2011 - February 2014
CHEP December 2008 - December 2010
DHL March 2007 - July 2008
United States Air Force June 2004 - July 2007
T-Mobile USA June 2005 - October 2006
United States Air Force January 1997 - January 2001
Skills
Logistics, Transportation, Quality Auditing, Customer Service, Administration, Coordination, Shipping, Vendor Relations, Supply Chain Management, Customer Relations, Inventory Management, Process Improvement, Warehousing, Strategic Planning, Analysis, Supervisory Skills, Excel, Microsoft Office, Operations Management, Compliance, New Business Development, Microsoft Excel, Purchasing, Cross-functional Team..., Strategy, Supply Chain, Team Building, Sales Operations, International Sales, Supply Chain..., Leadership, System Administration, Sales, Negotiation, Continuous Improvement, Training
Education
Wichita State University 2003 — 2006
BA, Economics, Business Administration
Community College of the Air Force 1997 — 2005
AAS, Aviation Maintenance Technology
Butler Community College 2000 — 2002
AS, Science
Molina Healthcare September 2014 - Present
Nobel Biocare June 2014 - September 2014
T-Mobile USA October 2009 - June 2014
Apple November 2007 - October 2009
Kumon December 2004 - July 2005
State Farm Insurance January 2004 - June 2004
Skills
Account Management, Building Relationships, Cold Calling, Customer Acquisition, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Mobile Communications, Sales Management, Sales Operations, Team Building, Team Leadership, Telecommunications, Sales, Business Development, Management, Sales Process, Marketing Strategy, Teamwork, Team Management, Time Management, Mobile Technology, Microsoft Office, Salesforce.com, Leadership
Education
California State University-Fullerton
Business Administration and Management, General
Visiting Nurse Service of New York June 2015 - Present
Visiting Nurse Service of New York June 2012 - June 2015
Beth Israel Medical Center February 2012 - April 2012
H.D Sheldon & Co May 2011 - December 2011
T-Mobile USA March 2006 - January 2011
Skills
Administrative..., Customer Service, Bilingual, Self-driven, Motivated self-starter, Always Punctual, highly organized, Dedicated Professional, Highly Reliable, helpful, Microsoft Excel, Microsoft Office, Invoicing, PowerPoint, Time Management, Administrative..., HIPAA, Healthcare, Healthcare Management, Hospitals, Sales, Training, Microsoft Word, Outlook, Medicare, Leadership, Managed Care, Team Building, Data Entry, Administration
Education
City University of New York-Herbert H. Lehman College 2007 — 2012
Bachelor of Applied Science (B.A.Sc.), Public Health Education and Promotion, Senior
T-Mobile March 2015 - Present
T-Mobile March 2013 - Present
T-Mobile March 2008 - September 2012
T-Mobile USA March 2008 - September 2012
Skills
Onboarding, Applicant Tracking..., Employee Relations, Talent Acquisition, Recruiting, Performance Management, Human Resources, College Recruiting, Technical Recruiting, Call Centers, Sourcing, Workforce Planning, Hiring, Training, Process Improvement, Coaching, Organizational..., Customer Service, Management, Customer Retention, Team Building, Employee Training, Interviews, Talent Management, Taleo, HRIS, New Hire Orientations, Internet Recruiting, Customer Experience, Screening Resumes, Team Leadership, Telecommunications, Employee Engagement, Networking
Education
Central New Mexico Community College 2013 — 2015
Bac4, Business Administration and Management, General
Pratt Community College 1995 — 1997
Associate of Science (A.S.), Business Administration and Management, General
Sunshine Shuttle & Limousine LLC January 2014 - Present
Dale Carnegie Training June 2011 - February 2012
AT&T Mobility July 2010 - June 2011
T-Mobile USA August 2008 - June 2010
Sogifty Publishing LLC January 2006 - February 2008
Hearmuff Inc February 2001 - March 2005
Magno Sound & Video 1987 - 1991
Skills
Sales Management, Human Relations, New Business Development, Direct Sales, Team Management, Sales Process, Consultative Selling, Solution Selling, Sales Operations, Selling, Profitability, Product Development, Coaching, B2B, Cross-functional Team..., Increasing Sales, Operational Efficiency, Morale, Sales Compensation, Sales Presentations, Fortune 500, Quotas, Customer Retention, Cold Calling, Team Building, Lead Generation, Account Management, Salesforce.com, People Skills, Customer Experience, Employee Training, Leadership Development, Training Delivery, Consulting, Profit, Sales, Training, Sales Promotion, Team Leadership, Leadership, CRM, Marketing, Management, Marketing Strategy, Strategic Planning, Advertising, Public Speaking
Education
City University of New York-Hunter College 1983 — 1987
BA, Communications, Philosophy, French
Merritt Island High School
Comcast 2014 - Present
Kohl's Department Stores January 2011 - February 2014
T-Mobile, USA May 2006 - January 2011
Wells Fargo April 2005 - May 2006
GE Capital November 2003 - April 2005
HSBC March 2001 - November 2003
Fairfield Resorts September 1999 - December 2000
Wal-Mart May 1997 - September 1999
Skills
Predictive Modeling, SAS, Statistical Modeling, Analytics, SAS programming, Segmentation, Credit Risk Scorecard..., Market Mixed Modeling, Forecasting, CART & CHAID, Cluster Analysis, Financial Services, Cross-functional Team..., CRM, Customer Acquisition, Business Intelligence, Database Marketing, Credit Risk, Portfolio Management, Strategy, Credit Cards, SAS Programming
Education
California Coast University 2001 — 2003
Master of Business Administration (MBA), Management
University of Arkansas 1995 — 1997
Master of Science (MSc), Statistics
University of Arkansas at Fayetteville 1993 — 1995
Master of Science, Applied Mathematics
Apple July 2013 - Present
T-Mobile, USA November 2009 - July 2013
T-Mobile February 2006 - July 2013
T-Mobile, USA February 2006 - January 2009
T-Mobile USA February 2005 - February 2006
T-Mobile USA December 2001 - February 2005
Skills
Management, Training, Leadership, Customer Satisfaction, Professional..., Call Centers, Team Leadership, Interviews, Analysis, Human Resources, Coaching, Team Building, Customer Retention, Project Planning, Sales, Customer Service, Customer Experience, Time Management, Vendor Management, Hiring, Project Management, Employee Training, Performance Management, Cross-functional Team..., Telecommunications, Operations Management, Process Improvement, Recruiting, Sales Management, Team Management, Leadership Development, Sales Operations, Employee Relations, Change Management, Program Management, Training Delivery, Workforce Management, Outsourcing, Wireless, Business Development, Business Analysis, Conflict Resolution, Business Process..., Organizational..., Strategic Planning, Talent Acquisition, Quality Assurance, VoIP, Outlook
Education
Newman University 2002 — 2004
Bachelor of Science
Butler County Community College 2000 — 2002
Newman University 1998 — 1999
Bachelor of Business Administration (BBA), Bachelor of Science
T-Mobile March 2014 - Present
T-Mobile September 2012 - March 2014
T-Mobile USA 2004 - October 2012
T-Mobile September 2002 - October 2004
AT & T Fixed Wireless 2000 - 2001
Fox Communications 1994 - 1999
Skills
Large Group Facilitation, Executive Level..., Presenter, Process Documentation, Analysis, Documentation, Workshop Facilitation, Program Management, Cross-functional Team..., Vendor Management, Customer Experience, Telecommunications, Presentations, Process Improvement, Management, Visio, Forecasting, Project Management, Business Process, Team Leadership, Mobile Devices, Project Portfolio..., Strategy, Budgets, SharePoint, Change Management, Leadership, Wireless, Sales, Business Planning, Marketing Management, CRM, Marketing, Customer Retention, Documentations, Project Planning, Business Process..., Product Management, Strategic Partnerships, Training, Business Analysis, Analytics, Mobile Technology
Education
Central Washington University 1990 — 1992
Bachelor of Science, Business Administration - Marketing and Management
Edmonds Community College 1988 — 1990
Associate of Arts, Business
Interventions Recovery Counseling Center June 2015 - Present
University of Miami, Miller School of Medicine December 2014 - Present
Miami Dade College July 2014 - Present
Carlos Albizu University May 2013 - Present
UrbanPromise Miami January 2014 - December 2014
Drug Abuse Foundation October 2012 - August 2014
Goodman Psychological Services Center May 2013 - December 2013
AT&T Mobility June 2009 - October 2012
Brentwood Behavioral Healthcare June 2011 - July 2012
T-Mobile USA July 2007 - June 2009
Skills
Psychotherapy, Group Therapy, Family Therapy, Treatment Planning, Clinical Documentation, Psychology, Motivational..., Clinical Psychology, Clinical Research, Treatment, Social Services
Education
Carlos Albizu University - Miami Campus 2013 — 2017
Doctor of Psychology, Clinical Psychology
Carlos Albizu University - Miami Campus 2013 — 2014
Master of Science (M.S.), Clinical Psychology
Mississippi College 2010 — 2012
Master of Science (MS), Mental Health Counseling
University of North Carolina at Chapel Hill 2001 — 2008
Bachelor of Arts, Psychology
T-Mobile May 2015 - Present
T-Mobile USA May 2014 - Present
T-Mobile USA January 2013 - May 2014
T-Mobile USA September 2011 - January 2013
T-Mobile USA February 2011 - September 2011
T-Mobile USA March 2010 - January 2011
T-Mobile USA July 2008 - March 2010
T-Mobile USA January 2008 - July 2008
MDS Pharma Services January 2005 - July 2006
Farmers New World Life Insurance September 2003 - January 2005
Skills
Customer Experience, Sales Management, Sales, Team Leadership, Leadership Development, Diversity & Inclusion, Sales Operations, Driving Results, Quotas, Wireless, Telecommunications, Customer Retention, Training, Cold Calling, Customer Service, Leadership, Marketing, Direct Sales, Professional..., Product Marketing, Management, Cross-functional Team...
Education
Cascadia Community College 2003 — 2005
Edmonds Community College 1997 — 1999
Bothell High School 1995 — 1997
Google April 2011 - Present
Mindjet June 2010 - March 2011
T-Mobile USA August 2006 - July 2010
Microsoft Research January 2006 - August 2006
University of Toronto January 2004 - December 2005
Cognos 2001 - 2003
Skills
User Experience, User Research, User Experience Design, Project Planning, Project Management, Innovation, Human Computer..., Usability Testing, Creative Direction, Business Intelligence, User-centered Design, Ethnography, Mobile Devices, Analytics, Usability, User Interface, Design Strategy, Information Architecture, E-commerce, Heuristic Evaluation, Usability Engineering, User Interface Design
Education
University of Toronto 2004 — 2006
Master's degree, Computer Science (Human Computer Interaction)
Carleton University
Bachelor's degree, Computer Science
Microsoft May 2011 - Present
T-Mobile USA December 2000 - May 2011
Microsoft January 1997 - December 2000
Saltmine 1997 - 2000
Skills
Vendor Management, Program Management, Cross-functional Team..., SDLC, SharePoint, Software Project..., System Deployment, PMP, Requirements Analysis, Process Improvement, Visio, Integration, Telecommunications, PMO, ITIL, Agile Project Management, Change Management, Project Portfolio..., Resource Management, Enterprise Architecture, Security, Business Process, Team Leadership
Education
The George Washington University - School of Business 2004 — 2008
CBA, Business Analysis, Program Management
Edmonds Community College 1995 — 1999
AA, Basic
Central Washington University
Criminal Justice
Pacific Crest Securities February 2011 - Present
T-Mobile USA July 2007 - February 2011
Skills
Valuation, CRM, Strategic Partnerships, Enterprise Software, Financial Modeling, Business Analysis, Financial Analysis, Mobile Devices, Investment Banking, Investments, Corporate Development, Mergers, Mergers & Acquisitions, Equity Research, Cross-functional Team..., Capital Markets
Education
Carnegie Mellon University - Tepper School of Business
MBA
Virginia Polytechnic Institute and State University
Engineering
CFA Level III Candidate; Series 7/63/86/87
Colorado Computer Support May 2011 - January 2012
Sanborn Maps November 2010 - December 2010
TechForLess October 2009 - July 2010
OfficeTeam/Robert Half International April 2009 - July 2009
PRC Inc May 2008 - October 2008
Kwik Way November 2007 - April 2008
T-Mobile USA July 2003 - October 2006
Wells Fargo Consumer Credit Group March 2003 - June 2003
Union Printers Home June 2002 - February 2003
Skills
Computer Hardware, Technical Support, Customer Support, Help Desk Support, Windows 7, Microsoft Office, Active Directory, Troubleshooting, Customer Service, Windows, Outlook, Microsoft Excel, Printers, Mac OS X, HTML
Education
Cedarville University 1999 — 2000
European History; European History
Marlin Business Services Corp November 2013 - Present
Proficio Mortgage Ventures, LLC April 2013 - November 2013
Absolute Mortgage June 2012 - April 2013
Citizens Bank October 2009 - June 2012
FAIRWAY MEDICAL SERVICES January 2010 - August 2010
T-mobile USA May 2008 - October 2009
Sovereign Bank Arena January 2008 - July 2008
T-Mobile USA February 2007 - May 2008
Skills
CRM, Leadership, Management, Business Development, Marketing, Marketing Strategy, Sales, Team Building, Direct Sales, Sales Management, Recruiting, Project Management, Customer Satisfaction, Strategic Planning, Budgets, New Business Development, Business Strategy, Account Management, Business Planning, Coaching
Education
Villanova University 2011 — 2011
CAPM Certified Associate, Project Management
Holy Family University 2008 — 2009
BACHELOR OF SCIENCE, Business, Management, Marketing, and Related Support Services
Conwell Egan 1996 — 1999
Bucks County Community College
SBA Network Services September 2010 - Present
T-Mobile USA July 2004 - February 2010
American Tower March 1997 - April 2004
American Tower Corporation February 1997 - April 2004
American Tower Corporation February 1997 - April 2004
Unusuals Fine Jewelry September 1987 - February 1997
Unusuals Fine Jewelry September 1987 - February 1997
United States Air Force September 1978 - December 1983
USAF Hospital Emergency Room K.l September 1978 - December 1983
USAF Hospital Emergency Room K.l September 1978 - December 1983
Skills
Project Management, Wireless, Account Management, LTE, Real Estate, Sales Management, Management, Contract Negotiation, Zoning, New Business Development, Marketing, Cellular Communications, Business Development, WiMAX, Process Scheduler, UMTS, Program Management, Site Acquisition, Recruiting, Negotiation, Retail, Optical Fiber, Telecommunications, 4G, Sales, Towers, Microwave, Sales Operations, GSM, CDMA, Project Planning, Direct Sales, Contract Management, 3G, T1, Vendor Management
Education
California State University-Monterey Bay 1977 — 1978
Monterey Peninsula College 1976 — 1978
Associate, Arts
TMC Transportation October 2013 - Present
Office Furniture Warehouse, Inc. June 2013 - February 2014
Backus Enterprise Incorporated July 2010 - June 2013
T-Mobile, USA March 2008 - July 2012
Dynamic Training Experience March 2000 - March 2008
Skills
Sales Management, Training, Staff Development, Team Leadership, Cross-functional Team..., Change Management, Great Motivator, Exceeding Targets, Exceed Sales Goals, Communication Skills, Customer Service..., Sales Rep Training, Goal Orientation, Management Of Direct..., Entrepreneurship, Call Center, Project Planning, Team Building, Small Business, Process Improvement, Customer Service, Management, Call Centers, Program Management, Leadership, Strategic Planning
Education
University of Arizona 2001 — 2003
Bachelor of Arts (B.A.), Communication/Business, 3.8
Central Arizona College 2000 — 2001
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 4.0
Blackhawk Network July 2012 - Present
Marketstar Incorporated September 2007 - August 2011
Locke & Key Management Group 2006 - 2009
T-Mobile USA 2004 - 2007
Skills
Account Management, Marketing, Sales, Management, Sales Operations, Brand Management, Marketing Strategy, Business Development, Advertising, Customer Service, Training, Salesforce.com
Education
California State University-Fresno 1999 — 2004
Bachelor of Arts, Business Administration; special emphasis in Marketing
Arts & Learning Conservatory June 2004 - May 2015
Victory Churches of the USA May 2003 - May 2015
California Victory Church March 2007 - April 2015
T-Mobile USA June 2004 - June 2006
Alofa Tunoa Church and Bible College October 2001 - July 2002
RSM EquiCo April 2000 - October 2001
State Farm July 1991 - June 1992
United States Marine Corps January 1989 - June 1991
Skills
Strategic Planning, Coaching, Preaching, Editing, Theology, Teaching, Nonprofits, Fundraising, Leadership Development, Public Speaking, Program Development, Community Outreach, Event Planning, Leadership, Social Networking, Staff Development, Conflict Resolution, Organizational..., Team Building, Volunteer Management, Public Relations, Social Media, Customer Service, Training, Administration, Event Management, Entrepreneurship, Program Management, Small Business, Higher Education, Research, Motivational Speaking, Team Leadership, Executive Coaching, Sales, Blogging, Proposal Writing, Management
Education
Vanguard University of Southern California 1992 — 1998
Bachelor of Arts (BA), Religious Education
California State Polytechnic University-Pomona 1995 — 1996
Industrial & Systems Engineering
Newman Grove High School 1983 — 1987
Diploma
T-Mobile July 2010 - Present
T-mobile USA July 2008 - July 2010
T-Mobile January 2006 - July 2008
T-Mobile Inc. May 2004 - January 2006
AT&T Wireless 2002 - 2004
AT&T Fixed Wireless 1999 - 2001
Education
City University of Seattle 1996 — 2000
BS, Computer Systems
Samsung Telecommunications America September 2013 - Present
HTC December 2012 - September 2013
T-Mobile April 2009 - January 2011
Alltel Communications October 2006 - March 2009
T-Mobile USA October 2005 - October 2006
Western Wireless June 2004 - September 2005
Western Wireless Corp 1999 - June 2004
Skills
Product Development, Project Management, Team Leadership, Account Management, Customer Experience, Supply Chain Management, Supply Chain Operations, Reverse Logistics, Business Development, Forecasting, Management, Mobile Devices, Product Management, Retail, Sales Operations, Strategic Partnerships, Strategy, Supply Chain, Telecommunications, Product Marketing, Cross-functional Team..., Pricing
Education
California State University-Chico 1990 — 1995
Bachelor of Arts (B.A.), Psychology, Business
T-Mobile March 2014 - Present
Thermo-Fisher Scientific May 2012 - March 2014
T-Mobile - USA October 2008 - May 2012
LFI February 2006 - July 2008
Chiron Corporation February 2005 - August 2006
AT&T Wireless September 1998 - February 2005
Skills
Forecasting, SOX, Budgeting, Cash Management, Strategic Planning, Sarbanes-Oxley Act, Budgets, Cost Accounting, Financial Reporting, Cross-functional Team..., Accounting, Financial Modeling, Business Planning, Corporate Finance, Leadership, Financial Analysis, Analysis, Finance, Strategy, Business Analysis, Management, Executive Management, Internal Controls, Strategic Financial..., Cash Flow, Project Planning, Operations Management, Managerial Finance, Mergers & Acquisitions, Financial Planning
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2004 — 2006
MBA, Finance
California State University-San Marcos - College of Business Administration 1993 — 1997
B.S., Accounting & Management
Costco Wholesale October 2011 - Present
T-Mobile December 2007 - October 2011
T-Mobile USA April 2005 - December 2007
Kaiser Permanente January 2001 - December 2003
NorthWind Consulting Services January 2000 - December 2000
Skills
Integration, Weblogic, Web Services, Troubleshooting, Unix, Solution Architecture, Java Enterprise Edition, System Administration, Web Applications, SDLC, Enterprise Architecture, Requirements Analysis, Cross-functional Team..., Websphere, Visio, E-commerce, Systems Analysis, Performance Tuning, System Deployment, Solaris, IBM Websphere Commerce, Unix Shell Scripting, SOA, IIS, Databases, WebSphere Application..., Agile Methodologies, System Center Products, Akamai
Education
California State University-Fullerton 1988 — 1992
Broadcast Communications
Hewlett-Packard March 2014 - Present
Costco Wholesale August 2013 - February 2014
Hewlett-Packard August 2010 - May 2013
T-Mobile USA 2003 - 2010
Hewlett-Packard 1999 - 2002
Boeing 1996 - 1999
Boeing 1987 - 1996
Skills
HP Openview, HP-UX, HP, Solution Architecture, Systems Management, ITIL, IT Service Management, Incident Management, Data Center, IT Operations, Unix Shell Scripting, Virtualization, Unix, Cloud Computing, Servers, Enterprise Architecture, Requirements Analysis, Enterprise Software, Information Technology, Pre-sales, Disaster Recovery, Network Administration, VMware
Education
Central Washington University
Bachelor of Science (B.S.), Accounting
T-Mobile USA January 2005 - Present
Cingular Wireless June 1999 - January 2005
PA Consulting 1989 - 1995
Education
Brunel University London 1987 — 1992
MBA, Business
University of Warwick 1981 — 1985
T-Mobile USA 2010 - Present
T-Mobile 2005 - 2010
Capital One 2004 - 2005
Capital One 2000 - 2004
KeyBank 1987 - 2000
Education
City University of Seattle
Bachelor's degree, Business
Pierce Community College
Associate of Arts and Sciences (A.A.S.), Business
Sport Chalet June 2012 - June 2014
Sport Chalet September 2009 - June 2012
AT&T June 2006 - September 2009
AT&T Mobility June 2006 - February 2008
T-Mobile USA March 2005 - June 2006
Arnie's Service Supply November 2003 - January 2004
Skills
Retail, Customer Service, Visual Merchandising, Merchandising, Inventory Management, Apparel, Fashion, Inventory Control, Store Management, Training, Trend Analysis, Assortment, Marketing, Forecasting
Education
California State University-Los Angeles 2003 — 2008
B.S, Business Administration option HR
T-Mobile USA January 2006 - May 2013
WAMU 2004 - 2006
HSBC August 2000 - July 2004
JPMorgan Chase August 1998 - July 2000
Skills
Credit Risk, Credit, Portfolio Management, Risk Management, Statistical Modeling, Wireless, Financial Risk, Credit Analysis, Process Improvement, Analytics, SAS, Credit Cards, Strategy, Financial Services, Analysis, Forecasting, Cross-functional Team..., Call Centers, Financial Modeling, Business Analysis, Banking, Finance, Financial Analysis, Management, Mergers & Acquisitions, Vendor Management, Executive Management, Relationship Management, Business Process..., Customer Experience, Business Strategy, Managerial Finance
Education
Carnegie Mellon University - Tepper School of Business 1985 — 1987
Master of Business Administration (MBA), Finance and Operations
Virginia Polytechnic Institute and State University 1982 — 1984
M. Engr., Civil Engineering
Columbia University in the City of New York 1981 — 1982
Master of Science (MS), Mining and Mineral Engineering
Puget Sound Energy October 2011 - Present
T-mobile USA August 2005 - October 2011
Pacific Coast Feather June 2002 - August 2003
StorageTek 2001 - 2002
Pacific Coast Feather Company May 2000 - May 2001
T-Mobile July 1994 - May 2000
Skills
SAP R/3, SD, CRM, SAP, SAP ERP, Business Process, Business Analysis, Integration, Vendor Management, Requirements Analysis, ERP, Telecommunications, Business Intelligence, Business Process..., SDLC
Education
Central Washington University
Bachelor of Applied Science (BASc), Accounting
Mondelēz International February 2013 - Present
T-Mobile USA January 2009 - January 2013
HSBC April 2007 - October 2008
HSBC May 2005 - April 2007
Education
Indiana University - Kelley School of Business 2011 — 2013
MBA, Masters of Business Administration
California State University Stanislaus 2000 — 2004
BA, Criminal Justice
T-Mobile USA Replenishment Specialist IIIT-Mobile2006 - Present
Education
City University of Seattle 2002 — 2005
The Walt Disney Company June 2011 - Present
West Coast Video Solutions January 2010 - August 2011
NBC Universal October 2010 - June 2011
Serial Entertainment January 2005 - October 2010
Paramount Pictures July 2008 - November 2008
Method Studios 2008 - 2008
T-Mobile USA 2004 - 2005
Skills
Video Production, Film, Documentaries, Dreamweaver, Digital Distribution, Content Security, Entertainment, Digital Media
Education
California State University-Northridge 2006 — 2008
Bachelors, Multimedia
CBRE October 2012 - Present
Tampa Bay Lightning August 2009 - November 2012
T-Mobile USA July 2006 - December 2009
Hines April 2001 - July 2006
Shorenstein Realty Services April 1996 - April 2001
Skills
Facilities Management, Troubleshooting, Project Management, Vendor Management, Budgets, Operations Management, Contract Negotiation, Contract Management, Team Building, Management, Project Planning, Time Management, Leadership, Process Scheduler, HVAC, Team Leadership, Customer Service, Microsoft Office, Construction, Customer Satisfaction, Event Management, Supervisory Skills, Process Improvement, Training, Program Management, Inventory Management, Facilities Operations, System Administration, Account Management, Negotiation, Strategic Planning, Analysis, Sales
Education
City University of New York City College
Local 94 Training Center
BOMI CERTIFICATION, Stationary Engineers Program
Springhill Regional Hospital January 2010 - August 2010
Bayonet Point Medical Center December 2008 - April 2009
DCSE Certified October 2007 - April 2008
T-Mobile USA November 2000 - August 2005
New Jersey Transit (Railroad June 1997 - September 2000
Skills
SEO, Codes, Online Advertising, Copywriting, Social Media, Wordpress, Computer Forensics, Advertising, CSS, Dreamweaver, Web Design, PPC, Google Adwords, Blogging, WordPress, Digital Media, Social Networking, Graphic Design, Content Management, Email Marketing, Newsletters, Content Strategy, Leadership, Social Media Marketing, New Media, Marketing Strategy, Facebook, SEM, HTML, E-commerce, YouTube, Marketing, Affiliate Marketing, Video, Web Analytics, Google Analytics, Website Development, Networking, Digital Marketing, Web Development, Online Marketing, User Experience, Mobile Marketing, Digital Strategy, Lead Generation, Web Marketing, Entrepreneurship, Web 2.0, Small Business, Social Marketing
Education
Central Florida Institute 2008 — 2010
Cardiac Sonography
Noninvasive Cardiovascular Technology 2008 — 2009
Diploma, Electrocardiogram Technician
Santa Fe Community College 2004 — 2008
T-Mobile October 2014 - Present
T-Mobile April 2013 - October 2014
T-Mobile January 2011 - June 2012
T-Mobile May 2010 - January 2011
T-Mobile USA March 2005 - 2010
AT&T Mobility April 2001 - March 2005
Verizon Wireless January 2000 - March 2001
Vodafone/AirTouch January 1997 - January 2000
Skills
Relationship Builder, Leadership, Proactive Communicator, Loss Prevention, Fraud Management, Risk Management, Privacy/Security, Revenue Assurance, Project Management, Fraud/Risk Reporting, Fraud, Physical Security, Cross-functional Team..., Internal Investigations, Private Investigations, Risk Assessment, Asset Protection, Management, Program Management, Surveillance, Security, Training, Corporate Security, Vendor Management, Enterprise Risk..., Enforcement, Team Leadership, Inventory Control, Executive Protection, Information Security, Security Management, Business Continuity, CCTV, Security Audits, Internal Audit, Crisis Management, Investigation, Financial Risk, Access Control, Security Operations, Background Checks, Retail, Emergency Management, Business Process, Multi-unit, Vulnerability Assessment, Customer Experience, Workplace Violence, Interviews, Wireless
Education
Central Washington University 1988 — 1991
Bachelor of Science (B.S.), Aviation Management (Business)
Butte High School
Butte High School
Butte High School
Eatonville High School
T-Mobile August 2008 - Present
T-Mobile USA July 2006 - July 2008
Team Fishel November 2005 - May 2006
Barna Log Systems of Northern California November 2003 - November 2005
ICG Communications November 1999 - November 2003
MCI June 1994 - November 1999
Education
Lucent Technologies 2001 — 2001
Certificate, DWDM Fiber Engineer/Maintenance
California State University-Sacramento 1995 — 1996
Associates, Telecommunication Management
T-Mobile USA 2004 - 2013
Henry Cogswell College August 2005 - January 2006
Independent Project Management Consultant March 2002 - September 2004
AT&T Fixed Wireless Services December 1999 - January 2002
AT&T July 1994 - December 1999
Skills
Telecommunications, Product Management, Wireless, Vendor Management, Program Management, Project Management, SDLC, Cross-functional Team..., Project Planning, Release Management, Integration, Mobile Devices, Software Project..., Software Documentation, Testing, Enterprise Software, E-commerce, Change Management, Data Center, Start-ups, Management, PMP, Training, System Deployment, Project Portfolio..., PMO, Call Centers, Agile Project Management, Business Process, Visio, Requirements Analysis, Business Analysis, Resource Management, IT Strategy, CRM, SharePoint, Business Intelligence, Project Delivery, Agile Methodologies, IT Management, Requirements Gathering, Business Process..., MS Project, Consulting, Business Requirements
Education
California State University-Northridge
Bachelor of Arts (B.A.), Communication and Media Studies
AT&T's Project Management Master's Certificate Program
Certified ITIL Practioner V2 Service Level Manager Change, Release and Control
Rational University: RUP Level 2 Deployment
Pyramid Network Services, LLC August 2015 - Present
Integrated Consulting Solutions Inc. (ICSI) October 2008 - Present
DeVry University 2008 - Present
International TaeKwon-Do Federation (ITF) 1982 - Present
MasTec Network Solutions June 2014 - August 2015
Crown Castle September 2013 - June 2014
General Dynamics (Wavsys) / AT&T Generator Project March 2013 - September 2013
T-Mobile USA March 2012 - March 2013
Bechtel Communications Inc (via Talascend), AT&T LTE Project March 2011 - January 2012
Dover Business College December 2010 - March 2011
Skills
Wireless, CDMA, Telecommunications, LTE, Project Management, 4G, Program Management, WiMAX, Project Planning, Vendor Management, Contract Negotiation, Team Building, Cellular Communications, Management, Strategic Planning, Strategy, RF, Analysis, Leadership, Leadership Development, Budgets, Engineering, Zoning, Lease Negotiations, UMTS, Towers, Troubleshooting, Negotiation, Integration, Mobile Devices, Construction, Microwave, Construction Management, System Deployment, Wireless Networking, Fiber Optics, Networking, GSM, Network Design, RF Engineering, Optical Fiber, Cross-functional Team..., WiFi, Computer Network..., MS Project, Team Leadership
Education
The George Washington University - School of Business 2005 — 2005
Project Management Certification, Project Management
LIU Brooklyn 1990 — 1992
MBA, Management
City University of New York City College 1982 — 1988
Engineering, Bachelor of Mechanical Engineering
T-Mobile December 2014 - Present
Simplicity Consulting November 2013 - November 2014
T-Mobile USA April 2007 - May 2013
T-Mobile February 2007 - April 2007
T-Mobile July 2002 - February 2007
T-Mobile July 2001 - July 2002
Bayliner (US Marine/Brunswick Boats) 1998 - 2001
Frontier Packaging 1997 - 1998
Skills
Wireless, Telecommunications, Management, Leadership, Mobile Devices, Marketing, Customer Experience, Vendor Management, Cross-functional Team..., Product Management, Mobile Communications, Product Marketing, Program Management, Strategic Partnerships, Go-to-market Strategy, Sales Operations, Merchandising, Enterprise Software, Marketing Strategy, Project Management, Sales, Team Management
Education
Central Washington University 1995 — 1997
Bachelor of Science (B.S.), Business Administration, Management and Operations
Best Buy September 2006 - February 2013
Retired Supply Chain Professional March 1981 - February 2013
T-Mobile USA 2004 - 2006
Target 1981 - 1999
Skills
Inventory Management, Logistics Management, Reverse Logistics, Supply Chain..., Supply Chain Management, Distribution Center..., Distribution Strategies, Leadership, Inventory Control, Retail, Logistics, Customer Satisfaction, Operations Management, Demand Planning, Warehouse Management, Six Sigma, Supply Chain, Strategic Planning, Customer Service, Transportation, Supply Chain Operations, Shipping, Process Improvement, Profit, P&L Management, Performance Management, Loss Prevention, Income Statement, Merchandising, Team Building, 3PL, Cross-functional Team..., Management, Warehousing, Financial Analysis, Store Management, Project Management, Vendor Management, Transportation..., Driving Results, Visual Merchandising, CPFR, Forecasting, Sales, Training, Project Planning
Education
Carnegie Mellon University
BA, Economics
Northwestern University
MA, Economics
Vertafore March 2015 - Present
T-Mobile USA November 2010 - June 2014
T-Mobile November 2010 - May 2014
TD Canada Trust 2004 - 2010
TD Canada Trust October 2004 - February 2009
Rich Craft Homes May 2002 - August 2002
Rich Craft Homes May 2002 - August 2002
Ottawa Police Forensics Department May 2001 - August 2001
Triware, (E-commerce solutions company) May 2000 - August 2000
Price Waterhouse Coopers (PWC) May 1999 - August 1999
Skills
Business Strategy, Competitive Analysis, Strategy, Product Marketing, CRM, Management, Analysis, Leadership, Marketing Strategy, Marketing, Financial Analysis, Pricing, Sales, Customer Insight, Integrated Marketing, Risk Management, Portfolio Management, Finance, Cross-functional Team..., Forecasting, Product Management
Education
Calreton University
Bachelors of Engineering, Computer Systems
Cheonggang Academy
Bachelors of Engineering, Computer Systems
Carleton University
Finance
Carleton University
Bachelors of Commerce, Finance
Carleton University
Bachelors of Commerce, Finance
VanderHouwen & Associates, Inc., onsite PC Tech at precsion castparts July 2015 - Present
GAVS December 2013 - July 2015
CompuCom June 2012 - December 2013
Quantum Communication March 2011 - April 2012
NPG of Oregon September 2007 - March 2011
JELD-WEN Development Inc May 2006 - May 2007
Lancair International August 2005 - May 2006
T-Mobile USA May 2005 - January 2006
Affordable Computer Solutions January 2003 - May 2005
Redmond School District December 2000 - June 2002
Skills
DHCP, Routers, Servers, Active Directory, Network Administration, TCP/IP, DNS, Computer Hardware, VoIP, Novell, Windows 7, Ethernet, Networking, Unix, SMTP, Technical Support, Telecommunications, Hardware Support, SMS, Sales, Hardware, Troubleshooting, XP, Windows, Windows Server, Microsoft Exchange, Help Desk Support, Citrix, Security, Windows XP
Education
Linn-Benton Community College 1998 — 1999
None, None
Chemeketa Community College 1992 — 1997
Associates Degreee, Computer Programming with a Support focus
Central Oregon Community College 1986 — 1990
Non degree seeking courses, various
Redmond High School 1982 — 1986
Diploma, College Prepatory
T-Mobile USA January 2005 - Present
T-Mobile USA October 2000 - January 2005
Bayliner Marine March 1993 - May 1999
Skills
Data Center, Telecommunications, Integration, IP, Vendor Management, Wireless, Enterprise Architecture, LTE, Program Management, System Deployment, Testing, Unix, Project Management, GSM, Computer Network..., VoIP, Managed Services, Cisco Technologies, Network Design, TCP/IP
Education
University of Arizona 1990 — 1993
Master of Arts (MA)
Central Washington University 1987 — 1989
Bachelor of Arts (BA)
T-Mobile USA July 2008 - Present
Cape Cod Hospital April 2007 - May 2008
T-Mobile USA July 2006 - April 2007
T-Mobile USA June 2002 - July 2006
T-Mobile USA April 2001 - June 2002
Safeway June 1992 - April 2001
Skills
Vendor Management, Software Documentation, Unix, Wireless, Telecommunications, Oracle, Testing, Databases, System Deployment, Cross-functional Team..., SQL, Troubleshooting, Project Management, Technical Support, Servers, Management, SharePoint, Integration, Leadership, Visio
Education
Central Washington University
Bachelor of Science, Accounting2004
University of Massachusetts Lowell
Bachelor of Science, Information Technology 2010
University of Washington, Seattle Washington
Certificate, Network Engineering 2011
T- Mobile-USA February 2007 - March 2015
Sprint PCS August 2000 - February 2007
Pacific Bell Wireless April 1998 - September 1999
Skills
Testing, Microsoft Office, TEMS Investigation..., ASSET, MS VISIO, Actix Spotlight, Ericsson -WinFoil, TEMS Route Analysis, Mentum Planet 5.5, TEMS Pocket Tool
Education
California State University-Long Beach 1990 — 1994
Bachelor's Degree, Electrical and Electronics Engineering, A
T-Mobile February 2006 - Present
T-Mobile USA December 2000 - Present
T-Mobile December 2000 - February 2006
Bradlees January 2000 - December 2000
Skills
Surveillance, Security, Mobile Devices, Program Management, Training, Policy, Microsoft Office, Loss Prevention, Legal Compliance, Telecommunications, Legal, PowerPoint, Wireless, Operations Management, Internal Investigations, Investigation
Education
City University of New York-John Jay College of Criminal Justice 1994 — 1999
BA, Criminology
Tmobile September 2007 - Present
T-Mobile USA September 2007 - Present
Advance Centers October 2005 - September 2007
Crusader Cash Advance March 2005 - October 2005
Skills
Customer Service, Call Centers, Loans
Education
Elizabeth High School 1997 — 2001
Bryant & Stratton College
Targa Resources August 2015 - Present
EMSI April 2013 - August 2015
Saxon, MSI September 2009 - July 2012
Bank of America April 2009 - August 2009
T-Mobile, USA January 2006 - February 2009
Skills
Human Resources, Microsoft Office, Recruiting, ADP Payforce, Customer Service, Troubleshooting, Schedules, Retail Sales, Taleo, Administrative..., Cashiering, Call Center, Executive Support, Reports, Administrative..., Retail, Outlook, Call Centers, Employee Training, Social Media, Training, Data Entry, Interviews, Hiring, Onboarding, Applicant Tracking..., Sourcing, Administration
Education
Central Oregon Community College 1999 — 2005
Central Oregon
Instantspiffs.com March 2014 - Present
Wireless Shop July 2012 - March 2015
T-mobile USA January 2006 - January 2011
Sprint:Together with Nextel January 2005 - January 2006
Verizon Wireless January 2002 - January 2004
AT&T by Linkmakers January 2001 - January 2002
Cingular Wireless/SNET Wireless January 1997 - January 2001
Skills
Account Management, Solution Selling, Direct Sales, Sales Management, Sales, New Business Development, Telecommunications, Salesforce.com, Sales Process, Wireless, B2B, Sales Operations, Mobile Devices, Cold Calling, Business Development, Product Management, Key Account Management, Product Marketing
Education
Central Connecticut State University
Central Connecticut State University
English/Language Arts Teacher Education
T-Mobile USA December 2008 - February 2012
McDonald's Corporation August 2006 - November 2008
Skills
Customer Retention, Customer Service, Customer Experience, Keyboardist, Ten Key, Discipline, Efficiency
Education
Central Oregon Community College 2006 — 2007
Degree not finished, General Studies
Redmond High School 2003 — 2006
Central Oregon Community College
General studies
New Mexico Primary Care Association January 2014 - Present
League of Women Voters of Central New Mexico March 2013 - Present
T-Mobile USA February 2000 - August 2008
Skills
Customer Service, Public Speaking, Management, Leadership, Research, Microsoft Excel, Project Management, Nonprofits
Education
New Mexico State University 1974 — 1978
Bachelor of Science (BS), Horticultural Science
Louisiana State University 1978 — 1982
Master's degree, Landscape Architecture
Central New Mexico Community College 1998 — 2000
Certificate, Computer Science