T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
T-Mobile USA October 2000 - Present
Colonia Fire Department September 2008 - Present
T-Mobile November 2012 - April 2013
Skills
UMTS, Telecommunications, Networking, Wireless, LTE, GSM, 3G, VoIP, Microwave, RF, 4G, Network Design, Cellular Communications, Mobile Devices, CDMA, Mobile Communications, Wireless Networking, IP, Computer Network..., RF Engineering, Structural Firefighting, Financial Analysis, Self-starter, Self-driven, Proactive self-starter, Motivated self-starter, Highly motivated...
Education
Kean University 1996 — 2000
Industrial Electronics Technology/Technician
T-Mobile USA February 2008 - Present
SunCom Wireless March 1999 - February 2008
Target Stores, Inc. May 1997 - March 1999
Skills
Strategic Planning, Leadership Development, Human Resources, Coaching, Leadership, Project Management, Performance Management, Employee Relations, Talent Management, Recruiting, Organizational..., Employee Engagement, Succession Planning, Training, Team Building, Call Centers, Workforce Planning, Talent Acquisition, Onboarding
Education
University of Phoenix 2011 — 2015
MBA
James Madison University 1991 — 1995
BS
Omega Financial Services May 2012 - Present
Wachovia/Wells Fargo October 2007 - March 2010
Wachovia March 2007 - October 2007
T-Mobile USA July 2004 - November 2006
Teletech ( Verizon) March 2003 - July 2004
Popeye's August 2001 - February 2003
Compass Bank ( Processing Center ) May 2000 - May 2001
Skills
CompTIA, Technical Knowledge &..., Techinical, Networking, TCP/IP protocols, Windows, Windows 7, Windows Vista, Windows XP Pro, POS Machines, Customer Support, Management, Communication, Customer Service, PowerPoint, Collections, 10 Key
Education
Herzing University-Birmingham 2010 — 2010
Computer Network Systems, Computer Systems Networking and Telecommunications
T-Mobile USA October 2010 - Present
RBM Of Atlanta, Mercedes-Benz January 2005 - November 2010
Skills
Microsoft SQL Server, SQL, Powershell, High Availability, Disaster Recovery, SQL AlwaysOn, Troubleshooting, SQL Tuning, Backup Solutions, Symantec Backup, .NET, C#, Web Applications, Crystal Reports, Microsoft Office, Optimization, ASP.NET, WCF, Automation, Servers, Performance Tuning, SQL Server, SQL Server 2005/2008, WMI, SQL Auditing, Log shipping
Education
Kennesaw State University 2001 — 2004
Computer Science
Hyghland Industries August 2012 - Present
T-Mobile USA 2010 - 2012
BNSF Railway May 2008 - September 2008
Skills
Industrial Engineering, Time Study, Workflow, Workforce Planning, Process Improvement, Lean Manufacturing, Value Stream Mapping, Problem Solving, Operations Management, Quality Assurance, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Warehousing, Data Analysis, PeopleSoft, BMC Remedy, 3PL, Presentation Development, Document Management, Customer Service, Data Management, Troubleshooting
Education
Texas Tech University 2001 — 2008
Bachelor of Science (BS), Industrial Engineering
Houston Community College 2012 — 2014
Petroleum Engineering Technology, Petroleum Technology/Technician
University of phoenix dallas 2010 — 2012
Master of Business Administration (MBA), Project Management
Howard County State's Attorney March 2013 - Present
T-Mobile USA April 2009 - May 2012
Catholic Charities USA June 2008 - September 2008
At&t Wireless March 2007 - May 2008
Skills
Retail Sales, Customer Service, Microsoft Excel, Customer Satisfaction, Management, Sales, Outlook, Microsoft Word, Customer Experience, Coaching, PowerPoint, Leadership, Selling, Data Entry, Customer Retention, Microsoft Office, Inventory Management, Merchandising, Retail, Team Building, Team Leadership
Education
Howard Community College
Graphic Design
2007 Centennial High School
General Studies
T-Mobile February 2015 - Present
T-Mobile USA December 2012 - February 2015
Self Employment Consulting May 2012 - December 2012
AECOM October 2010 - April 2012
Global Linguist Solutions July 2009 - October 2010
Global Linguist Solutions January 2008 - July 2009
Comcast April 2007 - January 2008
Wireless Advocates July 2005 - October 2007
Virginia Department Of Motor Vehicles December 2001 - July 2005
Burke & Herbert Bank May 2000 - December 2001
Skills
Computer Skills, Multitasker, Technical Recruiting, Team Management, Program Management, Talent Acquisition, Government, Management, Government Contracting, Team Leadership, Expert User, High level of initiative, Expert Communicator, Strategic Sourcing, Creativity, Recruiting, Leadership, Internet Recruiting, Human Resources, Computer Proficiency, Team Building, Training, College Recruiting, Applicant Tracking..., Screening, Job Fairs, Taleo, Personnel Management, Sourcing, Proposal Writing, Security Clearance, Employee Benefits, Interviews, Policy, Employee Training, Temporary Placement, Employee Relations, Hiring, Organizational..., Quality Assurance, Consulting, Benefits Negotiation, Onboarding, Networking, Time Management
Education
Credited from University of MarylandMaryland November 2003 2004 — 2004
Bachelor of Science, Finance and Banking Management
Jami'at Amman Al-Ahliyya 1992 — 1996
B.A., Finance and Banking Science
Bully Dog Technologies August 2012 - Present
Bully Dog Technologies September 2011 - December 2012
t-mobile usa January 2010 - August 2011
Skills
automotive performance, Diesel Engine, People Skills, Sales, Automotive, Advertising, Vehicles, Sales Management, Account Management, B2B, Training, Automobile, Sales Process, Customer Satisfaction, Team Building, Automotive Aftermarket, Trade Shows
Education
Idaho State University 2008 — 2010
pocatello high school
Motorola, a Lenovo company December 2014 - Present
IBM April 2013 - December 2014
Start up October 2012 - February 2013
T-Mobile USA August 2009 - October 2012
T-Mobile USA August 2008 - July 2009
T-Mobile International February 2004 - August 2008
Polska Telefonia Cyfrowa PTC Era March 2001 - January 2004
Polska Telefonia Cyfrowa (Era) June 2000 - March 2001
Polska Telefonia Cyfrowa (Era) May 1998 - June 2000
Polska Telefonia Cyfrowa (Era) October 1996 - May 1998
Skills
E-commerce, Change Leadership, Product Management, Product Development, Mobile Devices, Android, Customer Service, Wireless, Digital Strategy, Software Development, Change Management, Management, IBM Websphere Commerce, Mobile Internet, Consulting, Web Development, P/L management, Multi-channel Retail, Mobile Web, IT Transformation, IT Modernization, Strategy, Mobile Applications, SaaS, Program Management, Telecommunications, Cloud Computing, Strategic Partnerships, Leadership, Start-ups, Business Development, Team Building, Vendor Management, Mobile Communications, Go-to-market Strategy, Agile Methodologies, User Experience
Education
London Business School 2006 — 2006
General Management
INSEAD 2005 — 2005
Leadership transition
Warsaw University of Technology 1989 — 1994
M. Sc., Telecommunications
State Farm December 2014 - Present
Kreative Kaptivations LTD June 2012 - Present
Mosaic Sales Solutions June 2013 - September 2014
T-Mobile USA June 2011 - April 2013
T-Mobile USA May 2009 - May 2011
Ohio Hydraulics Inc February 2006 - May 2009
Ohio Hydraulics Inc February 2006 - May 2009
Two Men and a Truck January 2005 - January 2006
Skills
Sales, Retail, Customer Satisfaction, Training, Retail Sales, Customer Experience, Marketing, Event Planning, Leadership, Merchandising, Store Management, Customer Retention, Cold Calling, CRM, Time Management, Social Networking, Team Leadership, Loss Prevention, Visual Merchandising, Sales Management, Direct Sales, Driving Results, Sales Operations, Customer Service, Account Management, Inventory Management, Sales Presentations, Quotas, Store Operations, Field Training, Field Marketing, Employee Training, Team Management, Management, Sales Promotion
Education
Hondros College of Business 2014 — 2014
Life & Health Insurance
Hondros College of Business 2014 — 2014
Property & Casualty Insurance
Lakota East High School 1998 — 2001
T-Mobile USA October 2012 - December 2014
T-Mobile USA March 2008 - September 2012
Starbucks Coffee Company September 2003 - March 2008
Dunkin' Brands November 1996 - March 2003
Skills
Leadership, Retail, Sales Management, Customer Experience, Sales Operations, Income Statement, Customer Retention, Operations Management, Sales, Coaching, Account Management, Customer Satisfaction, Training, Team Building, Cross-functional Team..., Employee Training, Budgets, Management, Recruiting, Team Leadership, Strategy, Sales Process, Direct Sales, Business Development, Profit, P&L Management, Product Development, Cold Calling, P&L, Merchandising, Selling, Performance Management, B2B
Education
Hofstra University
Bachelor's degree, Banking and Financial Services
Chicago Deming Association
Six Sigma Master's Program, Lean Six Sigma Green Belt Training
School City of Mishawaka August 2014 - Present
Penn-Harrison-Madison School Corporation January 2011 - Present
Ken Yoder Photography Inc January 2008 - Present
Baugo Extended Care January 2005 - Present
Ivy Tech Community College January 2010 - January 2011
Baugo Community Schools January 2009 - January 2011
T Mobile USA January 2003 - January 2005
Michael’s Arts and Crafts January 2001 - January 2003
FedEx Ground January 1999 - January 2001
Sears Roebuck and Company January 1996 - 1998
Skills
Computer Programming, Databases, Microsoft Excel, Java, JavaScript, PHP, Visual Basic, C#, C++, HTML5, CSS, MySQL, Microsoft SQL Server, SQL, Microsoft Word, WordPress, Perl, Microsoft Office
Education
Indiana University South Bend 2011 — 2013
Bachelor's Degree, Business, 3.318
Ivy Tech Community College-North Central 2008 — 2011
Associate's Degree, Computer Information Systems
University of Phoenix June 2010 - Present
T-Mobile USA July 2008 - Present
Hyatt Regency Chicago June 2004 - June 2008
Sprint January 2003 - May 2004
Merchandise Mart 1996 - 2003
Aubry Business Systems January 1993 - January 1996
Remodelers Supply 1983 - 1993
M & K Construction January 1977 - January 1983
Skills
Technical Management, Computer Hardware, Troubleshooting, Servers, Routers, Switches, Disaster Recovery, Active Directory, Vendor Management, Windows Server, Windows, Network Administration, XP, Administration, VMware, Network Security, Team Building, Access, Data Center, Problem Solving, Mac OS X, System Administration, Cisco, Deployment, Vendor Relations, Security, Outlook, Customer Relations, Windows Server 2003, Integration, Customer Service, Planning, Microsoft Office, Metrics, Virtualization, VoIP, Team Leadership, Databases, IT Management, Team Management, Strategic Planning, Budgeting, Operating Systems, Analysis, Staff Development, Database Administration, Windows 7, ITIL, Wireless, Telecommunications
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
MISM, Information Systems Management
DeVry University 2005 — 2007
BSTM, Technical Management GPA 3.93
DeVry University 1997 — 2000
Associate of Science, Electronics Technology GPA 3.92
Whitney M Young 1975 — 1978
Smart Strategic Business Solutions, LLC October 2014 - Present
Vision Of Angels Youth Foundation September 2011 - August 2015
Cleveland Indians March 2011 - October 2011
Fokused Entertainment, LLC June 2007 - February 2011
T-Mobile USA June 2006 - July 2010
Skills
Fundraising, Leadership, Customer Service, Event Management, Negotiation, Event Planning, Account Management, Time Management, Great People Skills, Great Communication, Organizational..., Promotions, Team Building, Sales Management, Social Media, Coaching, Non-profits, PowerPoint, Customer Relations, Special Events, Word, Retail, Excel, Microsoft Office, Public Speaking, Social Networking, Grant Writing, Nonprofits
Education
John Carroll University 2012 — 2014
Master's degree (M.A), Non-Profit/Public/Organizational Management, Current GPA 3.55
John Carroll University 2002 — 2007
Bachelor of Science (B.S) in Business Administration, Business Administration/Management
Choice Products & Services (Midtown Cellular) September 2012 - Present
T-Mobile USA October 2007 - August 2012
Best Buy Co., Inc. November 2006 - September 2007
Dick's Sporting Goods November 2004 - September 2006
Skills
Sales Operations, Selling, Sales, Retail, Sales Management, Customer Satisfaction, Training, Customer Retention, Customer Experience, Customer Service, Leadership, Direct Sales, Account Management, Merchandising, Retail Sales, Wireless, Store Management, Inventory Management, Visual Merchandising, Loss Prevention, Brand Management, Indirect Channel Sales, Telecommunications, Brand Development
Education
James Madison University 1997 — 2002
Bachelor of Science (B.S.)
Mobile Exchange December 2013 - Present
A Wireless - Verizon Wireless Premium Retailer July 2013 - November 2013
T-Mobile USA April 2005 - July 2013
Cingular Wireless July 2003 - May 2005
Olive Garden April 1999 - January 2001
Circuit City July 1997 - March 1999
Skills
Retail, Merchandising, Sales Management, Store Management, Customer Satisfaction, Profit, Visual Merchandising, Talent Acquisition, Income Statement, Customer Experience, Customer Service, Sales, Loss Prevention, Coaching, Team Building, Competitive Analysis, Leadership, Sales Operations, P
Education
Houston Community College
Wingspan Portfolio Advisors September 2012 - March 2013
Asset Management Outsourcing - Advantage Staffing December 2011 - May 2012
Cirro Energy - Imprimis Staffing April 2010 - November 2011
Trimarchi 2008 - 2011
Apple Inc - Volt Technical Resources November 2008 - July 2009
T-Mobile USA May 2006 - November 2008
National Lending Corporation April 2006 - April 2007
Sage Telecom October 2003 - April 2006
Comp USA Plano June 2000 - June 2002
Skills
Leadership, Microsoft Excel, Microsoft Word, A+ Essentials, Conflict Resolution, Technical Support, Interpersonal..., Business, Customer Service, Call Center, Negotiation, Organization, Problem Solving
Education
Current Collin County Community College 2008 — 2013
N/A, Business Administration Studies
Kaplan College-Dallas 2007 — 2007
Real Estate
Quest Diagnostics February 2014 - Present
OptumRx September 2013 - February 2014
U.S. Bank July 2012 - September 2013
T-Mobile USA May 2006 - June 2012
T-Mobile USA June 2003 - May 2006
Hunkler Eye & Surgery Center May 2002 - July 2002
Lightning Ridge Kennel June 1996 - May 2002
Skills
Leadership, Staffing Analysis, Written & Oral..., Job Scheduling, Trend Forecasting, Executive Reporting, Team Building, Critical Thinking, Customer Engagement, Events Coordination, Pay Close Attention to..., Organized Multi-tasker, Customer Satisfaction, Call Center..., Phone Etiquette, Clerical Skills, Office Administration, Team Leadership, Call Centers, Customer Retention, Performance Management, Analysis, Workforce Management, Quality Assurance, Management, Customer Service, Technical Support, Customer Experience, Process Scheduler, Project Planning, Human Resources, Process Improvement, Training, Telecommunications
Education
University of Phoenix 2006 — 2007
Kansas City Kansas Community College
Seattle Children's July 2013 - Present
T-Mobile USA December 2008 - July 2013
AT&T Mobility 2004 - July 2008
AT&T Wireless 2000 - 2004
The Boeing Company 1996 - 2000
Syntax, Inc. 1995 - 1996
Allied Telesyn, Inc 1994 - 1995
Laboratory of Pathology, Inc 1992 - 1994
Skills
Server Architecture, Unix, System Administration, Linux, Solaris, Operating Systems, AIX, Unix Shell Scripting, HP-UX, Application Support, Servers
Education
Western Washington University 1983 — 1986
Bachelor of Science, Geology
Green River Community College 1981 — 1983
None, Sciences
Mount Rainier High School 1977 — 1981
Quest Diagnostics Specimen Technician IIIQuest DiagnosticsAugust 2009 - Present
Sprint June 2006 - August 2009
T-Mobile USA June 2005 - June 2006
Skills
CompTIA A+, Computer Hardware..., Network Administration, TCP/IP, Windows, Wireless Networking, Software Installation, Mobile Devices
Education
Kansas City Kansas Community College
Associate's of Applied Science, Computer Systems Networking & Telecommunications
Wyandotte High School 1997 — 2001
High School Diploma, Business
Verizon Wireless September 2013 - Present
Verizon Wireless September 2013 - Present
US NAVY February 2006 - Present
T-Mobile, USA March 2007 - August 2007
Skills
Construction, Customer Satisfaction, Entrepreneurship, Investment Properties, Sales, Sales Operations, Military, Navy, Leadership, DoD, Team Building, Team Leadership, Troubleshooting, Operational Planning, Security, Weapons, Training, Project Planning, Customer Service, Strategic Planning, Operations Management, Microsoft Office, Public Speaking, Project Management, Supervisory Skills, Security Clearance, Program Management, Management, Command, Maintenance, Government, Quality Assurance, Logistics, Microsoft Excel, Electricians, Process Scheduler, Microsoft Word, Budgets, PowerPoint, Preventive Maintenance, Electronics, Computer Repair
Education
University of Alabama 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
University of Phoenix 2011 — 2014
Associate of Arts (AA), Criminal Justice and Corrections
Jacksonville State University 2001 — 2005
Asurion June 2015 - Present
Asurion February 2010 - June 2015
T-Mobile USA August 2009 - February 2010
T-Mobile February 2008 - December 2009
T-Mobile January 2006 - February 2008
Skills
Six Sigma, Wireless, Account Management, Direct Sales, Sales Operations, Sales Management, Customer Retention, Customer Experience, Telecommunications, Sales, Solution Selling, Salesforce.com, Customer Satisfaction
Education
Iowa State University 1997 — 2002
B.S., Community and Regional Planning
T-Mobile July 2015 - Present
T-Mobile December 2011 - July 2015
T-Mobile November 2006 - December 2011
Best Buy August 2006 - November 2006
Verizon Wireless October 2005 - August 2006
T-Mobile USA January 2002 - May 2005
Skills
Training & Development, Organizational..., Sales Management, Retail, Sales Process, Customer Service, Hiring, P&L, Recruiting, Change Management, Sales, Instructional Design, Training Facilitation, Training Delivery, Project Management, Business to Business..., Account Management, Cross Functional..., Employee Training, Income Statement, Direct Sales, Customer Satisfaction, Management, CRM, Leadership, Coaching, Selling, Leadership Development
Education
Gustavus Adolphus College
Normandale Community College
T-Mobile USA May 2004 - Present
Skills
4G, EVDO, CDMA, LTE, Wireless, Microwave, 3G, UMTS, T1, Wireless Networking, Troubleshooting, Backhaul, Team Leadership, Fiber Optics, Ethernet, Computer Network..., Optical Fiber, IP, WCDMA, 2G, TCP/IP, Spectrum Analyzer, Anritsu Certified, PIM Measurement..., Routers, HSPA, Optimization, Cabling, Antennas, NSN, Ericsson OSS
Education
DeVry University-Florida 2013 — 2013
Bachelor's degree, Technical Businesss Management
ITT Technical Institute-Fort Lauderdale 2003 — 2005
Associate of Science (A.S.), Computer Engineering
Broward College 1994 — 1997
Associate's degree, Business Administration and Management, General
Automobile Club of Southern California October 2012 - Present
T-Mobile USA 2007 - October 2012
Commercial Lighting Industries September 2006 - January 2007
Renaissance Esmeralda Resort, Marriott April 2005 - September 2006
Skills
Inventory Management, Customer Service, Team Building, Sales, Operations Management, POS, Sales Management, Retail Sales, Inventory, Inventory Control, Team-oriented, Cashiering, Retail, Highly detail oriented, Store Management, Customer Satisfaction, Phone Skills, Merchandising, Phone Etiquette, Customer Retention, Property & Casualty..., Microsoft Office, Microsoft Word, Microsoft Excel, Project Planning, New Business Development, Time Management, Customer Experience, Delegation, Schedules, Profit, Mac OS X, Data Entry
Education
Johnson and Wales University 2003 — 2005
Associate of Arts (AA), Baking and Pastry Arts/Baker/Pastry Chef
T-Mobile, USA September 2009 - Present
T-Mobile, USA August 2008 - September 2009
T-Mobile, USA April 2006 - August 2008
Skills
Quotas, Wireless, Customer Retention, Telecommunications, Retail Sales, Direct Sales, Customer Experience, Customer Satisfaction, Sales Operations, M2M, Mobile Communications, Mobile Devices, Sales Management, Cellular Communications, Sales, Leadership, Merchandising
Education
St Mark's High School 1996 — 2000
College/University Preparatory and Advanced High School/Secondary Diploma Program
Johnson & Wales University
Tampa General Hospital September 2015 - Present
T-Mobile USA January 2006 - Present
Bank of America February 1997 - August 2005
Wachovia Corporation 1994 - 1997
American Express TRS Co., Inc. 1986 - 1994
Skills
Call Center, Customer Service, Process Improvement, Six Sigma, Operations Management, Business Process..., Leadership, Team Building, Vendor Management, Performance Management, Call Centers, Human Resources, Marketing, Cross-functional Team..., Team Leadership, Management, Banking, Customer Experience, Program Management, Risk Management, Sales Management, Business Analysis, Training, Customer Satisfaction, Change Management, Workforce Management, Contact Centers, Microsoft Office, Telecommunications, Strategic Planning, Microsoft Excel, Visio, Coaching, Outsourcing, CRM, Customer Retention
Education
University of Florida - Warrington College of Business Administration 1994 — 1996
MBA, Business
Greensboro College 1977 — 1983
Bachelor of Arts
Action Home Health Care March 2015 - Present
Actress February 2010 - Present
T-Mobile USA April 2002 - March 2006
Skills
Post Production, Comedy, Commercials, Directing, Film, Drama, Documentaries, Sound, Video, Acting, Broadcast, Public Speaking, Voice Over, Blogging, Radio, Social Networking, Event Planning, Teamwork, Theatre, Creative Writing, Film Production, Independent Film, Publicity, Journalism, Photography, Short Films, Entertainment, Video Production, Producing, Public Relations, Social Media Marketing, Voice Acting, Social Media, Facebook, Time Management, Feature Films, Television
Education
Judson University 1993 — 1995
Communication Arts
Judson CollegeTheatre Arts & Production
Judson CollegeTheatre Arts & Production
VO WorkshopVoice Over TrainingRoyal
Stakana Analytics January 2008 - Present
Nordstrom February 2013 - October 2014
University of Washington 2008 - 2009
Washington Mutual March 2006 - November 2007
T-Mobile USA July 2004 - October 2005
Princeton Brand Econometrics April 2001 - September 2001
German Institute for Economic Research May 1999 - May 2000
Skills
SAS, Time Series Analysis, Statistical Computing, Business Statistics, Statistics, Statistical Modeling, SAS programming
Education
University of Washington 2001 — 2004
MS, Statistics
Humboldt University of Berlin 1998 — 2000
Studied Statistics and Economics
Pomona College 1993 — 1997
BA, Mathematics, Economics
Budapest Semester in Mathematics 1996 — 1996
Studied Mathematics
Centerline Solutions February 2015 - February 2015
Longent June 2014 - January 2015
Alliance Management Services, LLC 2015 - 2015
Alliance Management Services, LLC 2015 - 2015
LCC February 2014 - June 2014
Celcite Management Solutions / Amdocs Inc. February 2013 - March 2014
Nsoro May 2011 - February 2013
Teles USA February 2009 - January 2011
CM Solutios May 2005 - May 2008
T-Mobile USA 2001 - 2005
Skills
RF, RF Engineering, TEMS, UMTS, Actix, Cellular Communications, Wireless, 4G, Telecommunications, LTE, Wireless Broadband, 3G, Mobile Devices, Wireless Networking, Broadband, Computer Network..., VoIP, GSM, IP, Ethernet, CDMA, Microwave, Network Design, SIP, WiMAX, EVDO, Testing, WCDMA, 2G, MapInfo, RAN, Project Management, Drive Test, Edge, Antennas, RF design, WiFi, HSPA, GPRS, Network Optimization, Backhaul, Mobile Communications, Transmission, Fiber Optics, Optimization, TDMA, Troubleshooting, Optical Fiber, Communications Audits, Rollout
Education
ITT Technical Institute 1998 — 1999
B.A.S. Electronics Engineering, Engineering
ITT Technical Institute-Nashville 1991 — 1993
A.A.S. Electronics Engineering Technology, Electrical and Electronics Engineering, 2.9 GPA
T-Mobile USA November 2012 - Present
Sharp Business Systems, Inc. August 2008 - November 2012
North Isalnd Credit Union March 2002 - November 2007
Bank of America November 1997 - March 2002
Skills
Market Planning, Cold Calling, Sales Process, Account Management, Sales, Customer Service, Credit, Managed Print Services, Direct Sales, Solution Selling, New Business Development, B2B, Salesforce.com, Sales Management, Strategic Planning, Negotiation, Business Development, Team Building, Process Improvement, Forecasting, Insurance, Contract Negotiation, Marketing Strategy, Coaching, Selling, Management, Networking, Small Business, Customer Retention, Sales Presentations
Education
Grossmont College 1994 — 1998
Bachelor of Science, Business/Management
Mount Miguel High School 1989 — 1993
Diploma
Retired March 2012 - Present
T-Mobile USA March 1997 - October 2008
Advanced Fox Cellular November 1994 - March 1997
Broadcast Information Services April 1989 - November 1994
Gilbreth International Corp December 1975 - September 1988
Skills
SAP, Analysis, Forecasting, Finance, Wireless, Management, Access, Telecommunications, Project Management, Budgets, Financial Analysis
Education
The George Washington University - School of Business 2006 — 2006
CEU, Project Management
Gwynedd Mercy University 1989 — 1990
Secondary education
Rutgers University – Camden 1975 — 1984
Bachelor, Management & Computer Science
NuCO2 April 2011 - Present
T-Mobile USA July 2009 - May 2011
T-Mobile USA December 2008 - July 2009
T-Mobile USA October 2005 - December 2008
U.S. Cellular November 2003 - October 2005
Skills
Sales, Retail, Sales Process, Management, Coaching, Sales Management, CRM, Sales Operations, Customer Retention, Account Management, Direct Sales, Wireless, Customer Satisfaction, B2B, Customer Experience, Budgets, Customer Service
Education
Johnson & Wales University 2006 — 2009
Bachelor of Applied Science, Food & Beverage Management
Verizon Wireless October 2013 - Present
Artech Information Systems January 2013 - October 2013
T-Mobile USA January 1998 - January 2012
T-Mobile November 1996 - January 1998
Healy & Company January 1995 - January 1996
US Navy July 1986 - January 1994
Skills
UMTS, GSM, Wireless, RF Engineering, RF, 4G, HSPA, Telecommunications, 3G, Cellular Communications, Radio Network..., Network Design, System Performance, EVDO, Network Optimization, Antennas, Mobile Devices, CDMA, Microwave, WCDMA, Optimization
Education
Indiana Wesleyan University 2007 — 2009
Bachelor of Science (BS), Management
Indiana Wesleyan University 2006 — 2009
Bachelor of Science (BS), Business Management
T-Mobile USA May 2009 - Present
Treetop Baby 2008 - Present
Skills
Wireless, Sales, Sales Process, Telecommunications, Coaching, Customer Satisfaction, Customer Service, Sales Management, Customer Retention, Employee Training, Sales Operations, Customer Experience, Team Leadership, Direct Sales, Mobile Devices, Management, Account Management, Cellular Communications, Retail, Store Management
Education
Indiana University-Purdue University at Indianapolis 2001 — 2008
Bachelor's degree
Tri-West 1998 — 2001
Quality Real Estate August 2013 - Present
Wal-Mart Stores March 2011 - Present
T-Mobile USA April 2008 - August 2010
Sears August 2006 - April 2008
CBS 3 Eyewitness News May 2006 - August 2006
Office of Housing & Residence Life, Indiana University of Pennsylvania August 2003 - May 2006
Eastwick Helping Hands Learning Center December 1999 - August 2005
Skills
Intercultural..., Operations Management, Human Resources, Goal Oriented, Freight, Talent Acquisition, Talent Management, Microsoft Office, Mobile Devices, Mobile Communications, Hiring, Customer Retention, Microsoft Word
Education
Strayer University 2010 — 2013
Master's, Educational Management
Indiana University of Pennsylvania 2002 — 2006
Bachelors of Science, Communications
T-Mobile USA April 2012 - Present
Sprint Nextel May 2001 - February 2002
Sprint Nextel June 1999 - May 2001
Sprint Nextel October 1997 - June 1999
Sprint Nextel June 1996 - October 1997
Skills
Competitive Intelligence, Marketing Strategy, Market Opportunity..., Market Development, Wireless, Segmentation, Strategic Planning, Market Research, Marketing Management, Telecommunications, Marketing Operations, Corporate Strategy, Industry Analysis, Secondary Research
Education
Indiana University - Kelley School of Business
MBA, Marketing
University of Economics in Prague
Master of Economics
TESSCO Technologies September 2013 - August 2014
T-Mobile USA November 2009 - July 2013
Egencia September 2008 - November 2009
Mobility Management Services 2005 - 2008
Vodafone Global Enterprise 1999 - 2004
AirTouch Vodafone 1990 - 1999
Skills
Team Building, Contract Negotiation, Product Management, Change Management, Strategy, Business Development, Leadership, Sales Management, Wireless, Cross-functional Team..., Solution Selling, Enterprise Software, Product Development, B2B, Account Management, Channel Partners, Start-ups, Telecommunications, Management, CRM, New Business Development, Sales, P&L Management, Direct Sales, Strategic Planning, Strategic Partnerships, SaaS
Education
Harvard University
IMD Business School
The University of Georgia 1984 — 1988
BA
AT&T September 2011 - Present
ECOM Consulting, Inc. September 2011 - Present
T-Mobile USA June 2008 - April 2010
Dibon Solutions Inc. September 2007 - May 2008
Motorola September 2006 - August 2007
Business Strategies Group March 2005 - August 2005
Echostar March 2004 - February 2005
New jersey institute of Technology August 2002 - December 2003
Skills
LTE, Requirements Analysis, Testing, GSM, SDLC, CDMA, UMTS, Wireless, Telecommunications, Test Planning, SQL, Business Analysis, Solution Architecture, Databases, Agile Methodologies, Business Process, Scrum, Business Intelligence
Education
New Jersey Institute of Technology 2005 — 2008
Masters, Telecommunication
New Jersey Institute of Technology 2002 — 2003
Bachelors, Computer Engineer
Jai Hind College 1999 — 2002
Bachelors, Computer Science
Indian High School, Dubai
AT&T Mobility November 2009 - Present
AT&T December 2006 - November 2009
T-Mobile 2003 - 2005
T-Mobile USA 2003 - 2005
American Tower 1998 - 2000
Vanguard Cellular Systems 1995 - 1998
Skills
UMTS, Telecommunications, LTE, Wireless, Cellular Communications, 4G, Mobile Devices, Strategy, Leadership, Program Management, Networking, Process Improvement, CDMA, WiMAX, RF, RF Engineering, EVDO, GSM, GPRS, PMP, Vendor Management, Cross-functional Team..., HSPA, IP, Management, Team Leadership, Computer Network..., Project Management, Mobile Technology
Education
Kennesaw State University - Michael J. Coles College of Business 2009 — 2010
CMC, Certified Managerial Coaching
Kennesaw State University - Michael J. Coles College of Business 2007 — 2009
MBA, Finance
North Carolina Agricultural and Technical State University 1988 — 1993
Pink Castle Fabrics February 2011 - Present
Bizdom U July 2008 - October 2009
Quicken Loans July 2007 - July 2008
Auction It Today November 2006 - January 2007
T-Mobile USA March 2004 - October 2005
Skills
Sales, Entrepreneurship, Sales Management, Team Building, Social Media, Marketing Strategy, Start-ups, Business Development, Public Speaking, Customer Service, Business Analysis, Management, Project Management, Microsoft Office, Social Media Marketing, Direct Marketing, Recruiting, Customer Satisfaction, Coaching, Business Planning, Leadership
Education
Kent State University 1996 — 2008
Bachelor's degree, Sociology
Kent State University 1996 — 2005
Bachelor of Science (BS), Sociology
Hach Lange / Danaher Corporation June 2010 - Present
T-Mobile USA September 2007 - June 2010
Skills
Troubleshooting, Microsoft SQL Server, Software Installation, Testing, Team Leadership, Windows, Integration, Process Improvement, Windows Server, Databases, Operating Systems, Microsoft Office, Software Development, Program Management, Access, Visual Basic, VMware, Visual C#, Visual Studio, MVC Architecture, MVVM, .NET, Scrum, Agile Methodolgy, Lean Software..., Agile Methodologies, Strategic Planning, Customer Service, Analysis, Public Speaking
Education
ITT Technical Institute-Albuquerque 2006 — 2009
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance, 3.88
Microsoft August 2014 - Present
Microsoft April 2013 - Present
Microsoft July 2011 - April 2013
Microsoft August 2007 - July 2011
T-Mobile USA February 2003 - July 2007
Skills
Solution Architecture, Mobile Devices, Enterprise Software, Program Management, Cross-functional Team..., Business Analysis, Strategy, Analytics, User Experience, Management, Product Management, Marketing, Product Marketing, Solution Selling, Strategic Partnerships, Forecasting
Education
Illinois State University 1997 — 1999
MS, Communication
Illinois State University 1994 — 1997
BS, Communications
Lincoln Christian College 1991 — 1994
BS, Biblical Studies
MetroPCS June 2014 - Present
T-Mobile March 2011 - February 2014
T-Mobile USA March 2007 - March 2011
T-Mobile August 2005 - March 2007
Dish Network February 2005 - August 2005
Dish Network March 2004 - February 2005
Dish Network August 2003 - February 2004
Dish Network May 2001 - August 2003
Dish Network April 2000 - May 2001
GlynnDevins March 1999 - April 2000
Skills
Sales, Account Management, Sales Operations, Sales Management, Direct Sales, Telecommunications, P&L Management, Customer Retention, Strategic Partnerships, Strategy, Retail, Leadership, Wireless, Team Building, Business Development, Strategic Planning, Forecasting, Executive Management, Management, Performance Management, Selling, CRM, Customer Satisfaction, B2B, Team Leadership, Marketing, Sales Process, Customer Experience, Solution Selling, Coaching, Operations Management, New Business Development, Cross-functional Team..., Contract Negotiation, Training, Marketing Strategy, Leadership Development, Vendor Management, Cold Calling, Merchandising, Budgets, Business Planning, Lead Generation, Business Strategy, Competitive Analysis, Product Marketing, Salesforce.com, Program Management, Start-ups, P&L Responsibility
Education
Kansas State University 1992 — 1997
B.S., Management
Kansas State University 1992 — 1997
B.S., Marketing
T-Mobile August 2015 - Present
T-Mobile May 2014 - August 2015
T-Mobile July 2010 - May 2014
T-Mobile November 2009 - July 2010
T-Mobile USA December 2006 - October 2009
Amazon.com May 2006 - October 2006
T-Mobile January 2004 - May 2006
T-Mobile August 2000 - January 2004
AT&T July 1997 - February 2000
Skills
Customer Experience, Consumer Insights, Retail, Sales Operations, Channel, Customer Satisfaction, Cross-functional Team..., Customer Focus, Telecommunications, Program Management, Process Improvement, Stakeholder Management, Mobile, Change Management, Customer Service, Customer Insight, Mobile Devices, Customer Retention, Marketing Strategy, Enterprise Software, Leadership, Strategy, Wireless
Education
Texas Christian University - M.J. Neeley School of Business 1997 — 2000
BBA, Marketing
Indiana University Bloomington
T-Mobile March 2011 - Present
Nexius November 2010 - January 2011
T-Mobile USA January 2007 - October 2010
Rogers (Canada) January 2006 - December 2006
Aircom (Australia) June 2004 - January 2006
Ericsson (Australia) April 2002 - June 2004
Cingular (U.S.) April 2001 - July 2001
Hutchison (U.K.) October 2000 - March 2001
Ericsson (U.S.) June 2000 - September 2000
Lucent (Australia) July 1999 - June 2000
Skills
RF, UMTS, Wireless, RF Engineering, LTE, 3G, WCDMA, GSM, RF Planning, HSPA, Network Design, Rollout, Telecommunications, Actix
Education
Griffith University 1992 — 1996
Microelectronic Engineering (Honours), Telecommunications
American Heart Association July 2015 - Present
Sprint March 2015 - Present
NextGatePC May 2007 - Present
Sprint December 2014 - March 2015
T-Mobile USA July 2013 - July 2014
Busby's Heating and Air January 2012 - August 2012
Electrolux North America September 2010 - October 2011
Skills
IT Specialist, Tae Kwon Do Instructor, Nation of Islam Prison..., Customer Retention, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Management, Account Management, Sales, Troubleshooting, Telecommunications, Customer Service, Technical Support, Mobile Devices, Process Improvement, Team Building, Solution Selling, Sales Operations, Business Development
Education
University of South Carolina-Aiken 2007 — 2009
Howard University 2006 — 2007
Amdocs August 2014 - Present
Amdocs May 2013 - July 2014
CELCITE MANAGEMENT SOLUTIONS July 2011 - May 2013
CELCITE MANAGEMENT SOLUTIONS July 2010 - July 2011
T-MOBILE USA July 2009 - August 2010
NEXGEN WIRELESS INC December 2007 - July 2009
IndSoft June 2007 - September 2007
global associates January 2007 - May 2007
AIR2ACCESS LLC May 2006 - August 2006
Skills
UMTS, LTE, 3G, GSM, RF Engineering, CDMA, Actix, NSN, RF, HSDPA, WiMAX, Network Optimization, 4G, WCDMA, EVDO, Telecommunications, Wireless, RAN, HSPA, Cellular Communications, MapInfo, UTRAN, Optimization, 2G, Mobile Devices, TEMS, GPRS, Management, BSS, TEMS Investigation, Project Delivery, Project Coordination, Project Management, Microwave, Network Design, Network Engineering, Edge, Drive Test, Pre-launch, Post-launch, People Management, Project Implementation, Project Execution, Special event monitoring, HSPA+, Nokia, ericsson, VoLTE
Education
Illinois Institute of Technology
MS, Electrical and computer engineering
Samsung Telecommunications America April 2011 - Present
T-Mobile, USA September 2010 - April 2011
T-Mobile, USA July 2007 - September 2010
T-Mobile, USA February 2006 - July 2007
T-Mobile, USA August 2003 - February 2006
T-Mobile, USA June 2002 - August 2003
Cellmania/Research in Motion September 1999 - June 2002
Education
Indiana University Bloomington 1992 — 1996
Bachelor of Science, Finance
Forward Thinking Systems July 2015 - Present
T-Mobile, USA June 2011 - July 2015
T-Mobile, USA November 2009 - June 2011
The Goodyear Tire & Rubber Company January 2007 - November 2009
Skills
Building Relationships, Client Management, Solution Selling, Staff Development, Productivity Improvement, Strategic Business, Customer Retention, Contract Negotiation, Presentation Development, Technical Presentations, Sales Presentations, Needs Analysis, Program Development, Sales Recruitment, Strategic Planning, Consultative Selling, CRM, Telecommunications, Team Building, Sales Operations, Sales, Mobile Devices, Customer Satisfaction, Customer Experience, Selling, Management, Training, Wireless, Salesforce.com, P&L Management, Strategy, B2B, Business Development, Competitive Analysis, Team Leadership, Strategic Partnerships, Project Management, Product Marketing, Sales Management, Sales Process, Time Management, Recruiting, Call Centers, Account Management, Cold Calling, New Business Development, Leadership, Cross-functional Team..., Direct Sales, Product Management
Education
The University of Akron 2002 — 2007
Bachelor, Sales Management
Hondros College 2010 — 2010
Accident/Health/Life, Insurance
The Richmond Property Group August 2015 - Present
Nerium International September 2014 - Present
self May 2007 - Present
SAIF Corporation February 2014 - August 2015
Treasure Valley Community College January 2012 - January 2013
Lifetouch National School Studios August 2010 - December 2010
AIU Online November 2009 - July 2010
Yahoo! September 2008 - October 2009
T-Mobile, USA July 2007 - September 2008
Mt. Angel Seminary August 2006 - May 2007
Skills
Graphics, Customer Service, Logo Design, Graphic Design, Photoshop, Social Media, Layout, Creative Direction, CSS, Photography, Adobe Acrobat, Web Design, Advertising, Adobe Creative Suite, Microsoft Word, Flash, Public Speaking, Microsoft Excel, Microsoft Office
Education
International Academy of Design 2009 — 2010
Bachelor of Fine Arts, Graphic Design
International Academy of Design 2007 — 2008
Associates, Graphic Design
2007 * Mount Angel Seminary 2005 — 2007
Philosophy, 2005; Photography
Pacific University 2002 — 2005
Degree Not Completed, Music
T-Mobile USA December 2008 - Present
Wintrust Mortgage January 2001 - December 2008
Wintrust Mortgage Corporation January 2001 - December 2008
Skills
Team Building, B2B, Inventory, Retail, Coaching, Merchandising, Budgets, Process Scheduler, Program Management, Sales Management, Customer Satisfaction, Sales, Customer Service, Sales Operations, Income Statement, Negotiation, Employee Relations, New Business Development, Direct Sales, Recruiting, Inventory Management, Telecommunications, Cold Calling, Leadership, Strategic Planning, Customer Experience, Customer Retention, P&L Management, Training, Performance Management, Management, Profit, Account Management
Education
Western Illinois University 1993 — 1996
Business Management
Western Illinois University 1993 — 1996
Business Management
Kendall College 1993 — 1994
Business Management
Columbia College
Kendall College
Business Management
T-Mobile US November 2006 - Present
T-Mobile USA 2003 - 2006
New York City Department of Finance January 1999 - January 2000
New York City Department of Finance 1998 - 2000
Hartford Insurance Company Law Offices January 1995 - January 1998
Skills
Business Development, Public Affairs, Regulatory Affairs, Telecommunications, Wireless, Strategic Partnerships, Contract Negotiation, Program Management, Strategic Planning, Cellular Communications, Vendor Management, 4G, Mobile Devices, Zoning, Negotiation, CDMA, Project Management, LTE, Government, Policy, Cross-functional Team..., UMTS, Mobile Technology, Mobile Communications, Product Management, Integration, GSM, IP, 3G, Management
Education
Pace University School of Law
Juris Doctor, Certificate, Environmental Law
Hobart and William Smith Colleges
Bachelor of Arts, Philosophy
New York University, Wagner School of Public Service
Masters of Public Administration, M.P.A.
T-Mobile, USA June 2011 - Present
T-Mobile July 2008 - July 2011
T-Mobile USA December 2004 - July 2008
T-Mobile June 2002 - December 2004
B2S UK Limited May 2001 - May 2002
Paging Network, Inc 1995 - 2001
Skills
Telecommunications, Customer Retention, Wireless, Call Center, Management, Call Centers, Customer Service, Project Management, VoIP, Sales Operations, Training, Coaching, Instructional Design, Leadership, Vendor Management, Strategic Planning, Strategic Partnerships, Customer Experience, Team Management, Salesforce.com, Sales Management, Team Building, Program Management, Solution Selling, Business Development, Direct Sales, Lead Generation, Cross-functional Team..., Mobile Devices, Business Planning, Customer Satisfaction, Negotiation, Account Management, Sales Process, Integration, Team Leadership, CRM, Sales, Selling, Budgets, Cold Calling, B2B, Employee Training, Strategy, Product Management, Product Marketing, Performance Management, Hiring, Software Documentation, Needs Analysis
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
Masters, Human Resources
University of Phoenix
Bachelor of Business Marketing
T-Mobile USA January 2005 - Present
Comnet solutions inc May 2003 - January 2005
Flextronics ( previously called Telcom Global Solutions) June 2000 - May 2003
HFCL 2000 - 2001
Birla AT&T Communications July 1996 - October 2000
HFCL June 1995 - June 1996
Indian Air Force September 1989 - June 1996
Skills
RF design, RF, UMTS, GSM, 3G, Cellular, RF Engineering, NSN, Optimization, HSPA, Network Optimization, WCDMA, Communications Audits, Cellular Communications, Optimizations, CDMA, HSDPA, Network Design, Wireless, Wireless Networking, Telecommunications, GPRS, 4G, 2G, WiMAX, Edge, Actix, LTE, Drive Test, Atoll, RF Planning, Microwave, TEMS, RAN, BSS, Network Performance, TEMS Investigation, EVDO, MapInfo, UTRAN, HSUPA
Education
Shri Jaya Chamrajendra college of engineering 1983 — 1987
B.E.
Kendriya Vidyalaya 1981 — 1983
Higher Secondary
Kendriya Vidyalaya 1970 — 1981
secondary school
A.T. Still University Rehab Office Assistant VolunteerHoly Family Resurrection Medical CenterJune 2012 - October 2012
Kid's Therapy Services, Inc. June 2012 - October 2012
Athletico December 2011 - February 2012
T-Mobile USA August 2007 - August 2009
Skills
Medical Terminology, HIPAA, Microsoft Office, Medical Records, CNA Duties, Quality Patient Care, Vital Signs, Laboratory Skills
Education
Northeastern Illinois University 2009 — 2011
Bachelor's degree in Science, Biology/Biological Sciences, General
Harper College 2006 — 2009
Certified Nurse Assistant, Health Services/Allied Health/Health Sciences, General
T-Mobile April 2015 - Present
T-Mobile USA June 2014 - August 2014
Sonata Software Limited August 2011 - 2012
Skills
Alteryx, MapInfo Professional, Tableau, R, Business Intelligence, SQL, Data Analysis, Management, Data Mining, Databases, Marketing Strategy, Java, Microsoft SQL Server, Business Analysis, Marketing, Statistics, Statistical Modeling, Google Analytics, C++, MS Project, Visual Paradigm, UML, Oracle, SDLC, Access, SAP Netweaver, C, Crystal Reports, Business Objects, Business Analytics, CRM, SAS, BEx Analyzer, Predictive Analytics, Data Warehousing, MySQL, ETL, SAS programming, Google Adwords, PPC, Business Development, Lead Generation, Leadership, PL/SQL, Microsoft Excel, Strategy, Visio
Education
The University of Texas at Dallas - School of Management 2013 — 2014
Master of Science, Information Technology & Management (MIS), 3.73
Indian Institute of Management, Indore 2009 — 2011
Certificate Programme in Management, Business Administration and Management, General
Visvesvaraya Technological University 2005 — 2009
Bachelor of Engineering (BE), Information Technology
UnitedHealth Group February 2014 - Present
State Farm Bank December 2012 - January 2014
T-Mobile USA October 2010 - October 2012
New York Life & MainStay Investments April 2009 - September 2010
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Team Leadership, Sales, Vendor Management, Account Management, Process Improvement, Management, Troubleshooting, Outlook, Team Building, Leadership, Public Speaking, Microsoft Office, Training, Leadership Development, Coaching, Microsoft Word, Strategic Planning, Credit, Communication, Nonprofits, Social Networking, Teaching, PowerPoint
Education
University of Phoenix 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Herzing University-Winter Park 2004 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
T-Mobile USA April 2000 - January 2015
Town of Steilacoom, WA 1999 - 2000
Town of Steilacoom, WA 1995 - 1999
City of Vacaville, CA 1988 - 1995
Solano County Resource Management 1988 - 1988
Skills
Telecommunications, Program Management, Vendor Management, Wireless, Strategy, Contract Negotiation, Management, Leadership, Zoning, Land Development, Operations Management, Project Management, System Deployment, Public Speaking, Risk Management, Public Policy, Compliance Management, Customer Service, Cellular Communications, Mobile Devices, Computer Network..., 3G, LTE, UMTS, 4G, Mobile Communications, Change Management, GSM, RAN, RF, CDMA, Teaching, Urban Planning, Microwave, Network Design, WiFi, City Planning, Motorcycle Education, Standards Development
Education
Humboldt State University
BA, Geography
Western Illinois University
MA, Geography
MPI Research, Inc. August 2012 - Present
MPI Research April 2011 - August 2012
MPI Research April 2008 - August 2012
One Love One World Inc. June 2010 - April 2011
Advanced Sales & Marketing August 1993 - December 2010
Confero Inc. Customer Experience Measurement January 2001 - June 2010
FranklinCovey 2002 - 2004
T-Mobile USA June 2000 - October 2002
One-Stop Communications 1998 - 2000
Disc-Go-Round April 1995 - December 1998
Skills
Management, Troubleshooting, Social Media, SharePoint, Software Documentation, Program Management, Strategic Planning, Team Building, Microsoft Office, Training, Customer Service, Project Management, Technical Support, Information Technology, Team Leadership, Strategy, Research, Retail, Mobile Devices, Sales, Networking, Information Security, Marketing, Windows, Data Analysis, System Administration, Enterprise Mobility, Outlook, Public Speaking, Windows 7, Analysis, 21 CFR Part 11, Altiris Deployment..., Managed Services, System Deployment, Mobile Device Management, iOS, Blackberry, Blackberry Enterprise..., Android, Windows Phone, Project Planning, Network Security, Drones, Multirotors, End User Experiences
Education
Penn Foster - Private Investigation 2006 — 2007
Private Investigation
Kalamazoo Valley Community College 1996 — 1999
Computer Information Systems, Business Administration
Portage Central High School 1992 — 1996
General Studies
YES! Communities April 2015 - Present
TXU Energy January 2014 - April 2015
Chiro One Wellness Centers May 2013 - January 2014
Donor Direct July 2012 - November 2012
T-Mobile USA April 2006 - June 2012
Valor Telecommunications June 2003 - April 2006
VALOR Telecommunications LLC June 2000 - June 2003
Skills
Call Center, Customer Service, Recruiting, Curriculum Design, Feedback, Training Delivery, Instructional Design, Performance Management, Leadership Development, Instructor-led Training, Training, Management, Customer Satisfaction, Quality Assurance, Coaching, Needs Analysis, Leadership, Customer Experience, Software Documentation, Operations Management, Team Leadership, Vendor Management, Telecommunications, Process Improvement, Employee Relations, Team Building, Employee Training, Change Management, Team Management, Technical Support, Analysis, Wireless, Cross-functional Team..., Customer Support, Performance Consulting, Troubleshooting, Networking, Customer Retention, Program Management, System Administration, Time Management, Project Planning, Call Centers, Interviews, Blackberry, Technical Training, Workforce Management, Training & Development, Leadership Development...
Education
Texas A&M University-Texarkana 1997 — 2000
Bachelor of Science (B.S.), Criminal Justice
Arkansas State University-Jonesboro 1988 — 1990
Jackson State University 1987 — 1988
Meijer February 2014 - Present
Meijer October 2012 - February 2013
Meijer October 2011 - October 2012
Walmart June 2009 - October 2011
Sears Holdings Corporation June 2007 - June 2009
Sears Holdings, Inc November 2006 - June 2007
T-Mobile USA May 2004 - June 2006
Gateway Country Stores LLC March 2003 - May 2004
W Food Stores September 1999 - April 2003
Skills
Retail, Merchandising, Time Management, Management, Customer Service, Access, Retail Sales, Microsoft Excel, Community Outreach, Inventory Management, Inventory Control, Store Management, Loss Prevention, Visual Merchandising, Profit, Cashiering, P&L, Store Operations, Customer Satisfaction, Planograms, Forecasting
Education
Grand Valley State University 2001 — 2007
BBA, Accounting
Lowe's Home Improvement May 2011 - Present
T-Mobile USA January 2011 - May 2011
Skills
CAD Software, SolidWorks, SketchUp, Customer Service, Team Leadership, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Training
Education
University of Colorado - Colorado Springs 2013 — 2016
Bachelor of Science (BS), Mechanical and Aerospace Engineering, 3.57 GPA
Harding University 2006 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, 3.87 GPA
Camino Information Services January 2015 - Present
Kaduceus INC July 2014 - Present
Cbeyond March 2013 - October 2013
Verge Mobile LLC February 2012 - March 2013
T Mobile USA September 2008 - February 2012
SunCom Wireless May 2005 - September 2008
Skills
Marketing, Project Management, SQL, Business Analysis, Java, Microsoft SQL Server, Program Management
Education
Guilford Technical Community College
Instrument Associates, Inc. January 2015 - Present
T-Mobile USA October 2013 - October 2014
Verizon Wireless November 2004 - October 2013
Crown Packaging November 2004 - February 2007
Victory Packaging July 2001 - March 2003
Cooper Bussmann July 1996 - February 2000
Littelfuse 1992 - 1995
Skills
Sales, Cross-functional Team..., Leadership, Product Development, Contract Negotiation, Process Improvement, Management, Account Management, Sales Operations, Direct Sales, New Business Development, B2B, Sales Management, Team Leadership, Business Acquisition, Employee Training, Situational Leadership, Team Building, General Awesomeness, Mentoring, Positive Can-do Attitude, Positivity, New Business Acquisition, Contract Negotiations, Packaging Concepts and..., Power Generation, Lead Generation, Lead Management, Contact Management, Senior level..., Setting Appointments, Meeting Planning, Organizing Meetings, Product Support, Measurement Systems, Process Flow, Event Management, Event Planning, Events Coordination, Follow-up Sales Activity, Project Management
Education
Villanova University 2013 — 2013
Government Contracts
Villanova University 2009 — 2010
Master Certificate, Advanced Supply Chain Managenment
Villanova University 2006 — 2007
Master Certificate, Lean Six Sigma
Webster University 1997 — 1999
Masters, Business with Emphasis in Procurement
Illinois Institute of Technology 1988 — 1991
BS, Chemical Engineering
Takeda Pharmaceuticals North America April 2013 - Present
Fastenal April 2013 - April 2013
Fastenal 2008 - April 2013
T-Mobile USA 2006 - 2006
Executive Cellular Phones 2000 - 2005
Skills
Supplier Negotiations, Team Leadership, Sales Operations, Promotions, Product Development, Sales Process, Consultative Selling, B2B
Education
Kean University 2007 — 2011
Bachelor of Arts (BA), Criminal Justice, 3.85 GPA / Honors
Samaritan Lebanon Community Hospital June 2014 - Present
Essia Health April 2013 - Present
Essia Health April 2013 - April 2014
T-Mobile USA January 2008 - October 2010
T-Mobile USA January 2008 - October 2010
Memorial Union, Oregon State University January 2004 - January 2008
Oregon State University January 2002 - January 2004
Intercollegiate Athletics, Oregon State University January 1999 - January 2000
Oregon State University January 1997 - January 1999
US West Communications, Inc January 1993 - January 1997
Skills
Healthcare, Hospitals, Epic Systems, Cpr Certified, EMR, EHR, Healthcare Information..., Medical Terminology
Education
Grand Canyon University
Master of Science, Health Care Informatics
Southern Oregon University
Bachelor of Arts, Humanities/Fine and Performing Arts
Forces Technical School
Cryptographic Linguist, SCI Procedures
Defense Language Institute
Certification, Persian Farsi
T-Mobile USA October 2008 - Present
Microsoft Corporation July 2008 - October 2008
TSYS September 2007 - June 2008
Quintiles Transnational October 2006 - September 2007
RSM McGladrey Employer Services November 2004 - October 2006
NOVA Information Systems April 2004 - November 2004
Universal Tax Systems March 2001 - April 2004
ADP Canada January 1998 - March 2001
Skills
SDLC, Business Analysis, Visio, Integration, Resource Management, PMBOK, Six Sigma, CMMI, Risk Management, Conflict Resolution, Lessons Learned, Project Management, Capital Budgeting, Program Management, Agile Methodologies, SharePoint, ITIL, Requirements Gathering, MS Project, Requirements Analysis, Vendor Management, Scrum, Data Warehousing, Testing, Business Requirements, User Acceptance Testing, Quality Assurance, Telecommunications, Change Management, SQL, Analysis, PMP
Education
PMI 2006 — 2006
PMP, Project Management
Oracle University 2000 — 2001
Diploma, SQL, PL/SQL
University of Toronto 1996 — 1997
Diploma, Computer Sciences
Karachi University 1988 — 1992
B.Comm., Business Management
Intel Corporation December 2012 - Present
T-Mobile, USA December 2008 - Present
T-Mobile December 2008 - Present
Intel Corporation 2012 - 2014
Cingular Wireless June 2005 - December 2008
AT&T Mobility December 2001 - December 2008
Skills
Performance Monitoring, Data Analysis, Software Project..., Program Management, Agile Methodologies, Project Management, Business Analysis, Process Improvement, Project Planning, Vendor Management, Integration, Performance Management, Wireless, Quality Assurance, Management, Product Management, Team Building, Telecommunications, Team Leadership, SharePoint, Testing, Change Management, Business Intelligence, Strategic Planning, Mobile Devices, System Deployment, Troubleshooting, SaaS, Software Development, Requirements Gathering, Visio, Cross-functional Team..., VoIP, Strategy, Databases, LTE, Six Sigma, Analysis, Agile Project Management, Software Documentation, Solution Architecture, Cloud Computing, SDLC, Security, Scrum, ITIL, Requirements Analysis
Education
DeVry University 1999 — 2001
BS, Electronics Engineer
University of Illinois at Chicago 1993 — 1996
Nursing
FL Department of Revenue May 2015 - Present
FL Department of Revenue February 2013 - May 2015
Barron Wholesale Tire March 2009 - January 2013
X-Factor Freelance Drafting March 2009 - December 2012
Barron Wholesale Tire, Inc March 2009 - August 2011
Jackson Hewitt December 2006 - April 2007
UnitedHealth Group December 2003 - April 2004
T-Mobile USA March 2002 - February 2003
Skills
Customer Service, Bookkeeping, Billing, Inventory Management, Invoicing, Fixed Assets, Accounting, Windows Vista, Office Administration, Scanners, Cash Flow, Strategic Financial..., Strategic Consulting, SharePoint, Microsoft Office, Management, Public Speaking, Microsoft Word, Team Building, Outlook, Access, Microsoft Excel
Education
Kaplan University 2009 — 2011
Bachelors Degree; towards the degree, Computer Information Systems; network administration; 2012
Kaplan University 2005 — 2011
Associate, Information Technology
Kaplan University 2005 — 2009
Associate of Applied Science, Computer Information Systems
Target June 2014 - Present
T-Mobile June 2012 - June 2014
T-Mobile August 2008 - June 2012
T-Mobile July 2004 - July 2008
T-Mobile USA October 2002 - July 2004
Skills
Account Management, Strategic Planning, Problem Solving, Sales Management, Sales Operations, Visual Merchandising, Leadership Development, Territory Management, Sales Force Development, Store Management, Customer Experience, Management, Customer Satisfaction, Sales, Leadership, Direct Sales, Recruiting, Coaching, Retail, Customer Service, Training
Education
Indiana University-Purdue University at Indianapolis
Bachelor of Science (B.S.), Sports Management
Wells Fargo October 2012 - Present
JPMorgan Chase Bank August 2011 - September 2012
Wells Fargo Bank N.A May 2009 - August 2011
T-Mobile USA March 2007 - May 2009
Skills
Direct Sales, Sales Management, Banking, Customer Service, Operations Management, Business Management, Sales Skills Training, Team Leadership, Employee Training, Employee Development, Problem Solving, Team Building, Coaching, Customer Relations, Employee Relations, Financial Analysis, Financial Planning, Hiring, Leadership Development, Mentoring, Planning, Quality, Retail, Telecommunications, Teamwork, Business Travel, Small Business, Sales Operations, Sales Process, Retail Banking, Branch Banking, Private Banking, Cellular Communications, Strategic Leadership, Wireless, Corporate Communications, Inventory Management, Team Management, Management, Budgets, Financial Services, Sales, Leadership, Loans, Relationship Management, Customer Retention, Microsoft Office, Strategy, Marketing, Microsoft Excel
Education
Western Governors University 2012 — 2015
B.S. Sales and Sales Management, Business, Management, Marketing, and Related Support Services
Highline Community College 2004 — 2006
AAS, Criminal Justice
Decatur high school 2001 — 2004
MotoShop Technology - Advance Auto Parts October 2014 - Present
AT&T Mobility September 2011 - October 2014
Clearwire September 2010 - September 2011
T-Mobile USA October 2007 - July 2010
Quintex Wireless / UtStarcom August 2004 - February 2007
Ford Motor Company January 2004 - July 2004
New York Jets June 2003 - August 2003
Skills
Partner Management, CDMA, Marketing Communications, Process Improvement, Team Management, Telephony, Direct Sales, Mobile Devices, Marketing, Sales, Wireless, Product Marketing, B2B, Account Management, Customer Retention, Sales Process, Salesforce.com, Telecommunications, Competitive Analysis, Sales Operations, Sales Management, Solution Selling, Customer Satisfaction, Leadership, Strategy
Education
Sachem Central School District
High School Diploma
Hofstra University
T-Mobile September 2014 - Present
Crystal Equation Corporation August 2011 - Present
T-Mobile USA June 2006 - August 2011
Perimeter Internetworking Inc. January 2006 - June 2006
Breakwater Security April 2004 - January 2006
Clearblue Technologies Inc. 2002 - 2004
Eagle Insurance Group 1997 - 2001
Skills
Cisco Technologies, Security, Disaster Recovery, Network Security, VPN, Firewalls, IP, Network Design, Checkpoint, Servers, Integration, Active Directory, Troubleshooting, CISSP, Telecommunications, Networking, TCP/IP, Data Center, System Administration, System Deployment, Unix, Switches, Linux
Education
Highline College 2002 — 2005
South Seattle College 1998 — 2000
University of Hawaii at Manoa 1988 — 1992
Waianae High School 1984 — 1988
Apple Retail Inc October 2010 - Present
UniFirst Corporation November 2009 - October 2010
T-Mobile USA June 2009 - October 2009
Adamson's Karate Studios January 2006 - September 2009
Aramark Uniform Services January 2008 - June 2009
Education
Indiana University-Purdue University at Indianapolis 2001 — 2006
Bachelor Degree, General Studies
Union Bank March 2014 - July 2014
GE September 2011 - March 2014
Johnson & Johnson September 2009 - September 2011
Johnson & Johnson February 2008 - September 2009
GE Capital February 2005 - January 2008
Washington Mutual August 2002 - February 2005
T-Mobile USA July 2000 - August 2002
Sprint PCS February 1999 - July 2000
Bear Creek Corporation September 1997 - February 1999
Discover Financial Services September 1986 - September 1997
Skills
Continuous Improvement, Performance Management, Succession Planning, Employee Engagement, Organizational Design, Talent Management, Executive Coaching, Employee Relations, Cultural Diversity, Learning Managerment..., Adult Learning..., Change Management, Professional Mentoring, Program Development, Product Launch, Organizational..., Recruiting, Cross-functional Team..., Leadership, Training, Human Resources, Organizational..., Personnel Management, Deferred Compensation, Leadership Development, Talent Acquisition, HRIS, Onboarding, HR Transformation, Culture Change, HR Consulting, Career Development, Labor Relations, Employer Branding, College Recruiting, HR Policies, Employee Training, Management Development, Employee Benefits, Applicant Tracking..., Training Delivery, Performance Improvement, Workshop Facilitation, Interviews, Benefits Administration, Coaching, Hiring, Conflict Resolution, Management, Strategy
Education
Grand Canyon University 1995 — 1997
BS, Management
Bishop Hartley
The Ohio State University Fisher College of Business
Business
State of Utah Department of Workforce Services April 2012 - Present
CellularOne of NE Arizona June 2010 - May 2012
T-Mobile USA July 2007 - January 2009
Noll Human Resource Services August 2006 - April 2007
Leap Wireless July 2000 - May 2002
PrimeCo Personal Communications November 1997 - May 2000
Bell Atlantic Mobile June 1992 - September 1997
Skills
Strategic Planning, Sales Management, Leadership, Contract Negotiation, Management, Direct Sales, Team Building, Negotiation, Budgets, Start-ups, Sales, Recruiting, Customer Service, Strong Work Ethic, Team Player, Employee Loyalty, Operations Management, Interviewing, Resume Writing, Leadership Development, Coaching, Cold Calling, Training, Organizational..., Business Strategy, Team Leadership, Work Ethic, Program Management, Teamwork, Process Improvement, Change Management, Project Planning, Customer Satisfaction, Interviews, Employee Relations, Strategy, Policy, Marketing, Public Relations, Analysis, Career Counseling, Telecommunications, Performance Management, Conflict Resolution, Employee Training, Mergers & Acquisitions, Public Speaking, Event Planning, Nonprofits, Payroll
Education
Illinois State University 1971 — 1973
Master of Science in Higher Education, Guidance and Counseling, 3.5 GPA
Illinois State University 1969 — 1971
Bachelor of Science, Secondary Education and Teaching, 3.0 GPA
Joliet Junior College 1967 — 1969
Associate's degree, Physical Education Teaching and Coaching, 3.5 GPA
Coldwell Banker Burnet St. Cloud MN May 2014 - Present
Mindy's Catering and Bakery February 2010 - December 2014
T-Mobile USA February 2001 - January 2008
Marey Studios, Inc. November 1988 - January 2002
Skills
Catering and Event..., Customer Relations, Insurance, Solution Selling, Consultative Selling, Sales Process, Catering, Customer Service, Selling, Marketing, Management, Telecommunications, Direct Sales, Marketing Strategy, Sales, Recruiting, Retail, CRM, B2B, Sales Operations, Coaching, Sales Management, Team Building, Customer Satisfaction, Account Management, New Business Development, Social Networking, Training, Social Media Marketing, Business Development, Business Planning, Strategic Planning, Team Leadership, Product Marketing, Negotiation, Budgets, Customer Retention, Online Advertising, Inventory Management, Event Management, Event Planning, Leadership
Education
Gustavus Adolphus College 1975 — 1978
Bachelor's degree
Gustavus Adolphus College 1974 — 1978
BA, Direction, Theatre, Music and Health
DMI (Digital Management, Inc.) October 2015 - Present
T-Mobile February 2014 - October 2015
T-Mobile February 2012 - February 2014
T-Mobile March 2011 - February 2012
T-Mobile USA April 2010 - March 2011
T-Mobile USA February 2008 - March 2010
T-Mobile USA August 2006 - February 2008
CARCO Group, Inc. July 2005 - April 2006
United States House of Representatives September 2004 - December 2004
Skills
Sales, Negotiation, Business Development, Expense Management, Strategic Sales, Account Growth &..., Team Building, Territory Management, Wireless, Time Management, Sales Operations, Enterprise Software, Telecommunications, B2B, Sales Management, Cross-functional Team..., Account Management, New Business Development, Customer Retention, Sales Process, Solution Selling, Strategy
Education
Hofstra University 2001 — 2005
BA, Political Science, International Relations
Microsoft January 2012 - Present
Microsoft September 2007 - January 2012
T-Mobile USA November 2004 - September 2007
Boeing December 2001 - September 2004
Alliance of Angels September 1999 - August 2000
Skills
Product Management, Business Development, Pricing Strategy, Financial Modeling, Go-to-market Strategy, Mobile Devices, Competitive Analysis, Product Marketing, Business Modeling, Product Planning, Telecommunications..., Mobile Applications, Segmentation, Windows Phone, Android, iPhone, Cross-functional Team..., Mobile Technology, Strategy, Blackberry, Telecommunications, Mobile Phone Apps, Mobile Advertising, App Store, Marketplace, Mobile Internet, Business Alliances, Partner Management
Education
Leadership Tomorrow 2003 — 2004
University of Washington, Michael G. Foster School of Business 1998 — 2001
MBA, Finance, Marketing
Grinnell College 1988 — 1992
B.A., Political Science
Governor Dummer Academy 1984 — 1988
High School
Verizon Wireless September 2014 - Present
T-Mobile USA July 2013 - Present
MetroPCS Inc March 2008 - October 2013
Sprint Nextel June 2006 - March 2008
T-Mobile November 2005 - June 2006
Cingular Wireless September 2004 - October 2005
Western Wireless June 2004 - September 2004
AT&T Wireless August 2003 - May 2004
L.D. Engineering College, Ahmedabad, India February 2000 - May 2000
Hi-Rel Electronics September 1999 - January 2000
Skills
RF, Optimization, LTE, Wireless, CDMA, EVDO, CDMA2000, OSS, RF Engineering, MapInfo, 4G, Cellular Communications, GSM, TEMS, Actix
Education
The University of Texas at Arlington 2000 — 2003
M.S.
Gujarat University 1995 — 1999
B.E
LoJack SCI May 2015 - Present
T-Mobile April 2011 - May 2015
My Global Talk October 2009 - May 2011
CTB Networks March 2010 - September 2010
Cote Collaborative January 2010 - September 2010
Affinity Global Services July 2008 - July 2009
T-Mobile USA February 2002 - July 2008
McLeod USA January 2000 - February 2002
Employer Service Corporation June 1998 - December 1999
McLeod USA February 1997 - June 1998
Skills
Strategic Partnerships, Wireless, Business Development, Telecommunications, Mobile Devices, Start-ups, Program Management, Direct Sales, Account Management, Sales, Sales Management, Managed Services, Project Planning, SaaS, Outsourcing, Sales Operations, Team Building, B2B, New Business Development, Strategy, Enterprise Software, Leadership, Selling, Corporate Partnership..., Corporate Sales..., Sales Force Development, Strategic Sales Plans, Solution Selling, Management
Education
Indiana University Bloomington 1985 — 1990
BS
Meru Networks January 2014 - Present
T-Mobile USA July 2004 - December 2013
T-Mobile USA July 2004 - December 2013
T-Mobile USA July 2004 - December 2013
CNA Insurance January 2003 - July 2004
divine inc September 2001 - April 2002
CompuCom Systems Inc August 1999 - September 2001
Comark Inc January 1999 - July 1999
Comark Inc January 1998 - January 1999
World Color Inc January 1995 - December 1997
Skills
EDGE, UMTS, GPRS, Integration, Creative Problem Solving, Wireless, Wireless Networking, Troubleshooting, HSPA, M2M, Hardware, Telecommunications, VoIP, Mobile, IP, Cloud Computing, Computer Hardware, Deployment, GSM, Messaging, Data Center, WiFi, Mobile Device Management, Mobile Communications, LTE, Mobile Devices, System Deployment, Mobile Technology, Enterprise Software, Cisco Technologies, Pre-sales, Direct Sales, Networking, CRM
Education
Hastings College 1991 — 1993
Bachelor of Science, Marketing
DePaul University 2003 — 2004
Network Security Certificate, Computer, Information and Network Security, A
T-Mobile, USA 2011 - Present
HCL Technologies February 2004 - Present
HCL Technologies 2009 - 2010
HCL Technologies 2008 - 2009
HCL Technologies November 2007 - February 2008
HCL Technologies 2007 - 2008
HCL Technologies June 2006 - June 2007
Aalayance February 2004 - May 2005
Skills
SDLC, Relationship Management, Pre-sales, Crisis Management, Requirements Analysis, Software Project..., Quality Management, Knowledge Management, Program Management, SOA, Vendor Management, Java Enterprise Edition, Solution Architecture, Agile Methodologies, Enterprise Architecture, Business Analysis, Testing, EAI, Requirements Gathering, Agile Project Management, PMP, Service Delivery, IT Strategy, Business Process Design, Integration, Business Intelligence
Education
Indian Institute of Management, Calcutta 2006 — 2007
Executive program, Management
Visvesvaraya Technological University 1999 — 2003
BE, Electronics and Communication
T-Mobile USA July 2008 - Present
Sprint 2007 - 2008
Monsanto 2007 - 2007
Oracle 2004 - 2007
Skills
Unix, Oracle, SQL, Solaris, Wireless, PL/SQL, ETL, Data Modeling, Integration, Testing, Databases, Shell Scripting, Solution Architecture, Perl, Agile Methodologies, Software Development, Data Warehousing, Linux, Unix Shell Scripting, SDLC, Software Project..., Requirements Analysis
Education
Indian Institute of Technology, Roorkee 2002 — 2004
M.Tech, Information Technology
iWireless June 2015 - Present
Ericsson November 2013 - March 2015
AT & T November 2012 - October 2013
T-Mobile USA January 2008 - March 2010
T-Mobile May 2005 - December 2007
IRIS Telecom 1999 - 2004
Skills
GSM, RF, Actix, Atoll, Cellular Communications, HSPA, LTE RAN Optimization, GPRS/EDGE, UMTS RF Design &..., SQL/Toad, VoLTE Launch, VBA Scripting for Excel, Asset Wireles Network..., Optimization, Network Optimization, Radio, Edge, RAN, 2G, LTE, 3G, UMTS, TEMS, Wireless, WCDMA
Education
Istanbul Technical University 1987 — 1993
Bachelor of Science (B.S.)
Wheels, Inc. August 2015 - Present
Optelcon April 2014 - July 2015
T-Mobile January 2011 - February 2014
T-Mobile USA January 2008 - January 2011
T-Mobile USA May 2006 - January 2008
T-Mobile USA December 2004 - May 2006
T-Mobile USA February 2002 - December 2004
T-Mobile USA September 2001 - February 2002
VoiceStream Wireless - Now T-Mobile USA March 2001 - September 2001
Skills
Wireless, Direct Sales, Solution Selling, Telecommunications, Sales Management, M2M, Account Management, Mobile Devices, Sales Operations, Sales Process, Customer Retention, B2B, Salesforce.com, Strategic Partnerships, Sales, New Business Development
Education
Iowa State University 1988 — 1992
T-Mobile 2000 - Present
T-Mobile USA 2000 - Present
T-Mobile USA, Inc. (Deutsche Telekom AG) 2000 - Present
Skills
4G, UMTS, Wireless, GSM, LTE, Telecommunications, IP, 3G, Program Management, CDMA, Cellular Communications, Facilities Management, Data Center, Vendor Management, Network Design, HSPA, WCDMA, GPRS, Microwave, 2G, WiMAX
Education
Humboldt State University 1968 — 1973
T Mobile USA February 2011 - June 2012
T-Mobile USA October 2008 - February 2011
Bath and Body Works August 2004 - September 2008
Blockbuster, Inc 2002 - 2004
Kinko's 1993 - 2002
Skills
Retail, Merchandising, Sales Management, Loss Prevention, Income Statement, Profit, Time Management, Cross-functional Team..., Recruiting, Leadership Development, Talent Management, Team Building, Coaching, Management, Customer Retention, Leadership, Sales Process, Strategy, Sales Operations, P&L Management, Performance Management, Sales, B2B, Business Development, Training, Budgets, P&L
Education
Hillsdale College
BA, Economics/ International Business
T-Mobile June 2009 - Present
T-Mobile USA June 2004 - June 2009
T-Mobile June 1996 - June 2004
CMT Partners dba Cellular One May 1994 - May 1996
Skills
UMTS, Switches, Wireless, Integration, LTE, RNC, Management, Project Management, Networking, Mobile Devices, 3G, Telecommunications, Cellular Communications, 4G, GSM, CDMA
Education
Johnson County Community College
AT&T Mobility October 2004 - Present
Alcatel-Lucent 2012 - 2014
Alcatel-Lucent 2012 - 2014
National GSM /UMTS RAN December 2003 - September 2004
T-Mobile USA July 2002 - December 2003
TWS a reputed Wireless consulting Company in USA May 2000 - July 2002
Lucent Technologies May 1998 - May 2000
RF with Sky cell communications January 1998 - April 1998
Govt.of India August 1995 - October 1995
Skills
LTE, UMTS, GSM, Network Optimization, Edge, Troubleshooting, Project Management, Test Equipment, Quality Control, WCDMA, CDMA, HSPA, RAN, Telecommunications, RF, Vendor Management, RF Engineering
Education
Indian Institute of Technology, Madras 1993 — 1997
MSEE, Electrical, Electronics and Communications Engineering
University of Phoenix 2006 — 2008
MBA-TM, Technology Management
National Institute of Technology Warangal 1983 — 1987
B.Tech, Electronics & Telecommunications Engineering
SCNR college 1981 — 1983
Telecom Technology Services, Inc. March 2015 - Present
Telecom Technology Services, Inc. September 2014 - February 2015
TTS USA May 2014 - August 2014
Nexius USA January 2014 - April 2014
T-Mobile USA February 2013 - December 2013
Ericsson South Korea May 2011 - October 2012
Linkquest Telecom Limited INDIA February 2011 - May 2011
MTN Nigeria December 2009 - January 2011
Ericsson South Africa November 2008 - November 2009
Omnitele Finland February 2008 - October 2008
Skills
2G/3G/LTE RF..., 3G, RF, Transmission, Optimization, RF Planning, 2G, GSM, UMTS, WCDMA, LTE, RAN, Network Optimization, BSS, TEMS, TEMS Investigation, Drive Test, Telecommunications, CDMA, HSDPA, Actix, NSN
Education
IGNOU 2003 — 2006
Master of Computer Applications (M.C.A.), B
Aditya Institute of Engineering 1996 — 2000
Electronics Engineering, Communication, A
Express Stores LLC/ T-Mobile Premier Retailer September 2012 - Present
T-Mobile December 2011 - November 2012
T-Mobile USA January 2011 - December 2011
T-Mobile June 2009 - February 2011
T-Mobile USA December 2006 - June 2009
AT&T Wireless January 2000 - November 2006
Vanguard Cellular One 1995 - 2000
Skills
Wireless, Account Management, CRM, Call Centers, Cross-functional Team..., Customer Retention, B2B, Customer Experience, Customer Satisfaction, Direct Sales, Vendor Management, Telecommunications, New Business Development, Product Management, Product Marketing, Project Management, Retail, Retail Sales, Sales, Sales Management, Sales Operations, Sales Process, Selling, Store Management, Strategic Partnerships, Mobile Devices, P&L Management, Solution Selling, Strategy
Education
Central Dauphin HIgh School
Harrisburg Area Community College
Sedgwick CMS May 2011 - Present
LGR Telecommunications 2008 - May 2011
Centivia, LLC July 2004 - July 2008
T-Mobile 2004 - July 2008
Centivia / Active Compliance 2004 - 2008
T-Mobile USA 2004 - 2008
LHS January 2000 - February 2004
LHS Communications 2000 - 2004
Telemig (Belo Horizonte, Brazil) October 2002 - July 2003
TIM (Rio de Janeiro, Brazil) December 2002 - December 2002
Skills
Unix Shell Scripting, Oracle, Data Modeling, PL/SQL, SQL, Telecommunications..., SQL Tuning, Unix, Integration, Data Warehousing, Requirements Analysis, Enterprise Architecture, Database Design, Solution Architecture, Software Development, Performance Tuning, Databases
Education
Kennesaw State University 1993 — 1998
Computer Science, Mathematics
Kennesaw State University 1993 — 1998
BS, Computer Science
T-Mobile June 2012 - Present
T-Mobile 2001 - 2008
T-Mobile January 2003 - November 2006
T-Mobile USA 2002 - 2006
T-Mobile January 2001 - January 2003
UAB "Omnitel", Lithuania 1997 - 2000
Skills
UMTS, GSM, LTE, HSPA, 3G, EVDO, RF Engineering, Network Optimization, 4G, CDMA, Edge, RAN, RF, Telecommunications, Cellular Communications, Network Design, Antennas, Wireless, Network Performance, Microwave, TEMS, Optimization, RF design, Actix, 2G, WCDMA, Drive Test, GPRS, HSDPA, TEMS Investigation, RF Planning, MapInfo, NSN, RNC, TDMA, Ericsson OSS, Mobile Communications, Rollout, BSS, UTRAN, Communications Audits
Education
Project Management Institute 2009 — 2010
Certified PMP
Kauno Technologijos Universitetas 1990 — 1995
T-Mobile April 2013 - Present
T-Mobile February 2010 - April 2013
T-Mobile USA 2012 - 2013
T-Mobile November 2006 - February 2008
Skills
HTML5, CSS3, Adobe Illustrator, Adobe Fireworks, Adobe Photoshop, Adobe Flash, JavaScript, jQuery, Mobile Web..., Responsive Web Design, Adobe PDF, Microsoft SharePoint, Adobe DreamWeaver, CSS, SharePoint, Web Design, Illustrator, Photoshop, Talent Acquisition
Education
Kansas State University 2007 — 2010
Master's degree, Industrial/Organizational Psychology
Kansas State University 2001 — 2006
Master of Science (M.S.), Industrial and Organizational Psychology
Consulting and Contract Services October 2013 - Present
T-Mobile, USA March 2006 - July 2013
Ciber Inc. - Kraft USA 2005 - 2006
Rodale, Inc. 1994 - 2004
Skills
Change Management, Mobile Devices, Vendor Management, Telecommunications, Team Leadership, Wireless, SharePoint, Call Centers, Customer Experience, Technical Support, Analysis, Call Center, Troubleshooting, Business Analysis, Visio, Cross-functional Team..., Project Management, SDLC, Software Documentation, IT Strategy, Integration, Process Improvement, Customer Satisfaction, IT Management, Disaster Recovery, System Deployment, Quality Assurance, Active Directory, Requirements Analysis, ITIL, Data Center, VoIP, Networking, BMC Remedy, Testing
Education
Lehigh Carbon Comminuity College 2014 — 2016
Associate's Degree, Network Services
Kaplan University 2000 — 2005
Bachelors of Science in Applied Management
Bethlehem Catholic High School
Kaplan University Online
Bachelors of Science in Applied Management
Sleepy's June 2013 - Present
Cricket Communications January 2009 - May 2013
WirelessNet Communications,Ltd January 2006 - April 2008
T-Mobile USA January 2001 - March 2005
Best Buy 2000 - 2002
Circuitcity Stores, Inc. 1995 - 2000
Skills
Retail, Sales, Management, Merchandising, Inventory Management, Customer Retention, Store Management, Training, Leadership, Sales Management, Employee Training, Business Development, B2B, Budgets, Customer Service, Marketing Strategy, Sales Operations, Customer Satisfaction
Education
Karachi University
T-Mobile USA October 2010 - Present
Weyerhaeuser August 1997 - November 2009
Skills
Business Analysis
Education
Highline College
none, Language and writing
T-Mobile June 2012 - Present
T-Mobile, USA November 2007 - June 2012
ADA Cellworks January 2006 - May 2006
Skills
RF, LTE, GSM, Drive Test, UMTS, 3G, RF Engineering, CDMA, Wireless, Testing, Actix, HSPA, Network Optimization, TEMS, UTRAN
Education
New Jersey Institute of Technology 2006 — 2007
MS, Telecommunications
Gujarat University 2002 — 2006
BE, Electronics & Communication
T-Mobile USA 1995 - Present
AT & T Wireless 1995 - 2004
Skills
Wireless, RF Engineering, 4G, Telecommunications, CDMA, LTE, UMTS, EVDO, Cellular Communications, RF, Mobile Devices, GSM, Network Optimization, Program Management, HSPA, Cross-functional Team..., Edge, Microwave, WiMAX, 3G, WCDMA, Integration, WiFi, Wireless Networking, Wireless Broadband, iDEN, RAN, Backhaul, IP, GPRS, 2G, VoIP, Communications Audits
Education
The George Washington University 1990 — 1995
MS, Engineering Management
Howard University 1986 — 1989
BSEE, Electrical Engineering
Hite Consulting, LLC January 2006 - Present
Western Michigan University September 2004 - December 2005
T-Mobile USA July 2002 - September 2003
US Army September 1998 - May 2001
Education
Hawaii Pacific University 2001 — 2002
MBA, E-Business
Hawaii Pacific University 2000 — 2001
BA, Economics
Wayne State University 1991 — 1995
BS, Business Administration
Sunovion Pharmaceuticals Inc. June 2011 - Present
Inventiv Health/ Publicis Selling Solutions December 2010 - June 2011
Sunovion Pharmaceuticals Inc. May 2008 - July 2009
Sepracor Pharmaceuticals May 2008 - July 2009
Sciele Pharmaceuticals April 2007 - May 2008
T-Mobile USA June 2004 - April 2007
Enterprise Rent a Car February 2003 - May 2004
Skills
Pulmonology, Asthma, Diabetes, Allergy, ENT, Sales Operations, COPD, Pediatrics, Sales Management, Sales, New Business Development, Pharmaceutical Sales, Sales Force Development, Pharmaceutical Industry, Managed Care, Respiration, Product Launch, Selling
Education
Indiana Wesleyan University 2010 — 2012
Masters of Business Administration, Health Care Management
Purdue University 1998 — 2002
BS, Sales and Marketing
Purdue University 1998 — 2002
Bachelor of Science, Organizational Leadership and Supervision
AT&T Mobility July 2010 - Present
T-Mobile USA June 2002 - July 2010
Skills
4G, LTE, UMTS, RF Engineering, WCDMA, GSM, Cellular Communications, RAN, MapInfo, RF, Wireless, 3G, Antennas, Actix, Vendor Management, Team Leadership, RF design, Network Optimization, Optimization
Education
The University of Kansas 2005 — 2007
MBA, Management
Kansas State University 1999 — 2002
B.S., Electrical Engineering
T-Mobile Network Technician, Dell Contractor at BoeingBoeingJune 2013 - Present
T-Mobile November 2011 - June 2013
T-Mobile, USA January 2006 - November 2011
ID Biomedical April 2005 - December 2005
ID Biomedical January 2004 - May 2005
T-Mobile 2000 - 2003
Skills
CCNA, CCNP, CCNA Security, CWNA, Cisco IOS, Data Center, Wireless, Hardware, Databases, Servers, Software Installation, Cisco Technologies, SQL, Routers, Troubleshooting, Disaster Recovery, Network Design, DNS
Education
ITT Technical Institute-Seattle 2004 — 2005
Associate's degree, Network and System Administration/Administrator
T-Mobile USA January 2015 - Present
T-Mobile (Contract Position) November 2013 - December 2014
Microsoft (Contract position) May 2005 - May 2013
Skills
Microsoft SQL Server, SSRS, SQL, SSIS, Data Warehousing, Databases, Test Planning, System Testing, Requirements Analysis, SDLC, Data Marts, Requirements Gathering, Business Analysis, Business Intelligence, C#, Manual Testing, Visual Studio, Test Automation, Software Development, Testing, Database Design, Gap Analysis, Solution Architecture, Business Process, Business Requirements, Systems Analysis, T-SQL, User Acceptance Testing, Analysis Services, Data Integration, Software Design, Software Project...
Education
Jawaharlal Nehru Technological University 2000 — 2004
B.Tech, Computer sciences and Information Technology
Jawaharlal Nehru Technological University 2000 — 2004
B.Tech, CSIT
Mahatma Gandhi Institute of Technology
Bachelor's degree; S.S.C. Examination, Computer Science and Information Technology
Verizon Wireless June 2014 - Present
Microsoft July 2012 - June 2014
Intel Corporation June 2012 - July 2012
T-Mobile USA October 2011 - June 2012
AT&T Mobility May 2011 - October 2011
Solutelia February 2011 - May 2011
Further Enterprice Solution July 2010 - January 2011
Skills
Testing, UMTS, GSM, TEMS, RF, Wireless, Actix, WCDMA, 3G, LTE, TEMS Investigation, Agilent, GPRS, CDMA, MapInfo, Drive Test, Analyzer, Optimization, Excel, XP, Matlab, QXDM, XCAL, SYSTEM 80 - Aeroflex, Anritsu BTS Master, Signaling Analyzer from..., VoLTE, VoWiFi, Iris View, Accuver - XCAP, Link Master LML, Link Master - LMA, IMS
Education
University of Bridgeport 2009 — 2011
MS EE, Electronics and Communications Engineering, 3.4 GPA
Gujarat University 2005 — 2008
BE Electronics and Tele Communication, Tele Communication, 3.5 GPA
T-Mobile December 2011 - Present
T-Mobile USA February 2008 - November 2011
Sprint Nextel July 2001 - July 2003
Skills
Quotas, Retail Sales, Customer Experience, Customer Retention, Wireless, Telecommunications, Customer Satisfaction, Cellular Communications, Retail, Direct Sales, Sales Operations, Merchandising, Sales Management, Mobile Communications, Mobile Devices, M2M
Education
Kansas City Kansas Community College 1998 — 1999
State Fair Community College 1996 — 1998
T-Mobile USA 2007 - Present
Pacific Bell Mobile Services 1995 - 2007
GENTECH, Saudi Arabia November 1982 - December 1984
Saudi Telecom Company June 1980 - November 1982
ITT PHILIPPINES INC. June 1978 - June 1980
Skills
RNC, Network Performance, UMTS, HSDPA, HSPA, RF, GSM, 2G, RF Engineering, Spectrum Analyzer, GPRS, 4G, Network Optimization, System Performance, T1, Actix, Microwave, RF design, Switch, RAN, 3G, WCDMA, Signaling, EDGE, Network Design, TDMA, Site Surveys, Dimensioning, Edge, LTE, Wireless, CDMA
Education
Holy Angel University 1973 — 1978
BSEE, ELECTRICAL
T-Mobile US, Inc. June 2012 - Present
T-Mobile USA March 2011 - June 2012
T-Mobile USA October 2005 - March 2011
Northrop Grumman Corporation January 2003 - September 2004
Utility Engineering August 2001 - November 2002
Minnesota Life August 1996 - May 2001
Skills
Microsoft Excel, Sales, PowerPoint, Customer Service, Microsoft Office, Human Resources, Travel Arrangements, Wireless, Telecommunications, Administrative..., Sales Management, Sales Operations, Team Leadership, Time Management, Training
Education
Hennepin Technical College 2000 — 2005
Graphics arts
St. Olaf College
Art BA, Fine Arts Teacher K-12
T-Mobile USA July 2010 - March 2012
APAC Customer Service- Medco August 2009 - December 2009
TeamStaff GS August 2007 - July 2009
FirstLine Transportation Security June 2005 - August 2007
Spec Plating Corporation October 2004 - March 2005
St. John's Mercy Medical Center August 2004 - October 2004
Harrah's March 2004 - October 2004
Studdard Moving & Storage April 2002 - August 2002
Education
2005-2006 Maple Woods Community College Kansas
Associate; BS degree., Arts
2005-2005 Penn Valley Community College Kansas
General Studies
Highland Community College
T-Mobile USA October 2010 - Present
Wal-Mart October 2009 - October 2010
Payless ShoeSource July 2006 - October 2009
Target October 2002 - July 2006
Qwest February 2002 - August 2002
Skills
Store Management, Loss Prevention, Visual Merchandising, Merchandising, Big Box, Retail, Inventory Control, Profit, Inventory Management, Accountability
Education
Inver Hills Community College 2010 — 2012
Post Secondary Certificate, Paralegal
University of Minnesota Duluth 2000 — 2005
Bachelor of Arts, Political Science
AT&T September 2013 - Present
Susan G. Komen for the Cure October 2009 - Present
Swayy's Angel Imaging Photography 2009 - Present
Alltel Wireless September 2009 - December 2014
T-Mobile USA 2004 - 2009
Education
Kaplan University
Bachelor of Arts (B.A.), Communication and Media Studies
T-Mobile USA July 2001 - Present
Telnet April 2000 - July 2001
Ericsson April 1998 - December 1999
MLJ, Inc. January 1996 - November 1997
Skills
Vendor Management, GSM, RF, Network Optimization, RF Engineering, Drive Test, WCDMA, Project Management, TEMS
Education
University of Arkansas 1994 — 1996
M.S.E.E., Electrical Engineering
University of Arkansas 1992 — 1994
M.S., Mathematics
John Brown University 1987 — 1990
B.S. Engineering, Electrical Engineering
T-Mobile USA September 1998 - Present
DOD - Pearl Harbor Naval Shipyard June 1994 - August 1996
Skills
GSM, Telecommunications, Wireless, UMTS, LTE, 3G, 4G, Microwave, WCDMA, 2G, GPRS, HSPA, RF, Cellular Communications, CDMA, RF Engineering
Education
United States Air Force/Hawaii Air National Guard 1998 — 2004
Sattelite and Microwave communications, Passing
United States Army/United States Army Reserves - Hawaii 1988 — 1998
29J - Telecommunications Terminal Device Repair, A
Honolulu Community College 1991 — 1994
Associate of Science (AS), Industrial Electronics Technology/Technician, A
Superior Court of Fulton County June 2013 - Present
Cobb County Juvenile Court December 2008 - January 2013
RYLA Inc. November 2010 - August 2011
Verizon Wireless April 2007 - September 2007
T-Mobile USA March 2006 - January 2007
New Orleans Recreation Department May 2003 - August 2005
Skills
Sales, Human Resources, Policy, Interviews, Customer Service, Leadership, Management, Training, Call Centers, Mediation, Leadership Development, Recruiting, Research, Microsoft Office, Team Leadership, PowerPoint
Education
Argosy University Atlanta 2010 — 2012
M.A., Forensic Psychology
Kennesaw State University 2007 — 2010
B.S., Psychology & Criminology
T-Mobile usa August 2010 - Present
Education
Kennesaw State University 2011 — 2013
Business
T-Mobile USA January 2012 - Present
ATEM Corp December 2008 - January 2012
Smitha Industries March 2006 - December 2006
Mishra Dhatu Nigam Limited June 2005 - July 2005
Skills
Switches, Cisco Technologies, OSPF, Routing, IP, BGP, MPLS, Networking, Routers, Network Design, Network Architecture, Routing Protocols, LAN-WAN, Project Management, LTE, System Deployment, EIGRP, Cisco, Telecommunications, ATM networks, Troubleshooting, Computer Network..., 3G, Network Engineering, Cisco IOS, Alcatel
Education
Texas A&M University-Kingsville 2007 — 2008
Master's in Electrical Engineering, Electrical and Electronics Engineering
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor's in Electrical Engineering, Electrical and Electronics Engineering
Nasilele Photography June 2012 - Present
T-Mobile USA May 2009 - February 2012
T-Mobile USA November 2007 - May 2009
T-Mobile USA May 2005 - November 2007
Skills
Customer Service, Leadership, Customer Experience, Training, Management, Loss Prevention, Customer Satisfaction, Team Leadership, Microsoft Office, Team Building, Strategic Planning, People Management, People Training, Leadership Development, Cross-functional Team..., Multitasker, Mac OS X, Photography, Digital Photography, Digital Media, Photoshop, PC, Detail Orientation, Attention To Detail, Driving Results, Team Motivator, Teamwork, Team Management, Fine Art Photography, Portrait Photography, Inventory Management, Employee Training
Education
Katharine Gibbs School 2003 — 2004
Associate's degree, Digital Communication and Media/Multimedia
Cisco March 2015 - Present
T-Mobile USA June 2008 - March 2015
T-Mobile June 2006 - June 2008
Verizon Data Services May 2005 - June 2006
Skills
T1, Computer Network..., Telecommunications, Wireless, UMTS, Cellular Communications, Provisioning, DS3, GSM, NOC, IP, SDH, GPRS, WAP, Cisco Routers, Cisco Routing &..., CCNA, Cisco Technologies, CCENT, TCP/IP, Visio, Ethernet, VAS, Netscout, Software Installation, Technical Support, Troubleshooting, Networking, Firewalls, Mobile Devices, Cisco Security, Cisco Firewall Security
Education
ITT Technical Institute-Richardson 2001 — 2003
Associate's degree, Information Technology
Allen
T-Mobile USA October 2007 - Present
Skills
Accounts Payable, Invoicing, Sarbanes-Oxley Act, Accounts Receivable, SAP, Account Reconciliation, General Ledger, Microsoft Excel, Customer Service, Financial Reporting
Education
Highline Community College 1994 — 1996
Associate's degree, Accounting