T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
JAMS February 2013 - Present
JAMS October 2008 - January 2013
JAMS May 2005 - September 2008
T-Mobile USA January 2002 - April 2005
MobileStar April 2000 - January 2002
Skills
Program Management, Management, Marketing, Mediation, Start-ups, Strategic Partnerships, Legal Research, Contract Negotiation, Business Development, Arbitration, Editing, Alternative Dispute..., Market Research, Sales, Leadership, Advertising, Mergers & Acquisitions
Education
Loyola Law School, Loyola Marymount University 1996 — 1999
Juris Doctor
University of San Diego 1991 — 1995
Bachelor of Arts, Major, Political Science; Minor, History
Regis Jesuit High School 1988 — 1991
United States Postal Service February 2010 - Present
Servicel Distributions July 2008 - January 2010
CertaPro Painters January 2006 - June 2008
T Mobile USA December 2004 - December 2005
Skills
Sales, Supervisory Skills, OSHA, Payroll, Inventory Management, Administration, Invoicing, Logistics, Budgets, Customer Service, Human Resources, Marketing Strategy, Process Improvement, Business Strategy, Marketing, Microsoft Office, Leadership, New Business Development, Team Building, Business Development, Training, Project Management, Team Leadership, Negotiation, Management, Strategic Planning, Continuous Improvement
Education
Tecnológico de Monterrey 1995 — 2011
Bachelor of Arts certified by National Asociation of Credential Evaluation Services 2013 USA, International Business, 3.2
Minnesota School of Business 2006 — 2006
n/a, Business Administration and Management, General, 4.0
Sunrise Communications Inc. September 2014 - March 2015
Expedia, Inc. May 2013 - February 2014
Cable Dahmer Chevrolet June 2011 - August 2011
Lotspeich Chevrolet Cadillac Buick GMC September 2010 - June 2011
T-Mobile USA December 2007 - June 2010
Reliable Toyota Lexus BMW November 2005 - December 2007
2003-2005RK Chevrolet Buick March 2005 - November 2005
US Navy January 2002 - February 2005
Skills
Credit Scoring, Credit Analysis, Financial Sales, Deal Structuring, Sales Management, Microsoft Office, Customer Relations, Automotive Sales, Customer Retention, Customer Satisfaction, Training, Credit, Automotive, Sales Process, Finance, Call Center, Automobile, Banking, Loans, Team Building, Direct Sales, Customer Experience, Telecommunications, Building Relationships, Networking, Management, Sales, Coaching, Team Leadership, Strategic Planning, Recruiting, Leadership, Employee Training, Call Centers, Sales Operations, Process Improvement, Marketing, Business Planning
Education
Missouri State University 2009 — 2010
2005-2007Southwest Missouri State University 2005 — 2007
T-Mobile USA June 2010 - Present
Marketstar – Sony Ericsson October 2007 - December 2009
MarketStar July 2007 - December 2009
Verizon Wireless August 2005 - September 2007
Skills
Technical Analysis, Sales Management, Marketing Management, Product Marketing, Promotions, Data Coding, Sales, Competitive Analysis, Team Building, Telecommunications, Customer Service, Wireless, B2B, Customer Retention, Customer Satisfaction, Management, Account Management, Mobile Devices, Retail, Sales Process, Direct Sales, Solution Selling, Training, Marketing Strategy, Marketing, Sales Operations, CRM
Education
Miami Dade College 2004 — 2008
Associate's degree, Information Technology, 3.0
Dade College
Associates, Arts Miami
La Salle High School
Grainger June 2015 - Present
Bank of America December 2012 - June 2015
T-Mobile USA August 2011 - November 2012
Verizon Wireless February 2011 - August 2011
JPMorgan Chase October 2010 - February 2011
T-Mobile USA August 2008 - October 2010
Skills
Customer Retention, Customer Service, Inventory Control, Troubleshooting, Cold Calling, Quotas, Direct Sales, Customer Satisfaction, Call Center, Customer Experience, Sales, Sales Operations, Wireless, Account Management, Sales Process, Sales Management, Telecommunications, Retail Sales, Retail, Sales Presentations, Mobile Devices, Cellular Communications, Microsoft Office
Education
Florida International University 2011 — 2012
Bachelor's in Science degree, Criminal Justice
Miami Dade College 2009 — 2010
associate in arts, criminal justice
T-Mobile June 2001 - Present
T-Mobile USA June 2000 - June 2001
Voicestream wireless June 1999 - June 2000
Alltel August 1997 - August 1999
Alltel Communications August 1997 - June 1999
Alltel Communications August 1996 - August 1997
Mineral Area College June 1992 - August 1996
Lead Belt Electric May 1992 - June 1993
United States Armed Forces June 1982 - June 1992
Skills
Wireless, UMTS, 3G, Microwave, RF, HSPA, Switches, Testing, RNC, Integration, 4G, Cellular Communications, LTE, GSM, Telecommunications, CDMA, GPRS, RF Engineering, Wireless Networking, BSS, WCDMA, Network Optimization, 2G, IP, Ethernet, WiMAX, EVDO, T1, Network Design, Fiber Optics, Antennas, RAN, Optical Fiber, Transmission
Education
Mineral Area College 1994 — 1996
Computer Science
Calhoun Univ. 1986 — 1987
Computer Science
Farmington Correctional Facility
T-mobile USA October 2006 - Present
Skills
Technical Support, Troubleshooting, Mobile Devices
Education
Lamar Institute of Technology 2014 — 2017
Electrical Instrumentation
AC Jones High School
High School/Secondary Diplomas and Certificates
T-Mobile USA March 1997 - Present
Education
Stevens Institute of Technology 1995 — 1997
MS in Electrical Engineering, Telecommunication
L.D College of Engineering - Ahmedabad 1991 — 1995
B.S, Electrical engineering
Wireless Vision, LLC 2012 - 2014
Catcorp - T-Mobile Premier Retailer 2010 - 2012
T-Mobile USA 2004 - 2010
Gateway Computers 2000 - 2004
Toys R Us 1989 - 1999
Skills
Sales Management, Sales, Management, Customer Satisfaction, Retail, Retail Sales, Driving Results, Customer Retention, Customer Experience, Coaching, Recruiting, Team Building, Local Marketing, Sales Operations, Training, P&L Management, Business Strategy, Business Planning, Inventory Management, Multi Unit, Account Management, Merchandising, Direct Sales, Cost Control
Education
Missouri State University 1987 — 1992
B.S., Marketing
T-Mobile USA January 2005 - Present
InCode Wireless October 2003 - December 2004
LCC International, Inc. May 2003 - October 2003
Marconi Wireless [Mobile Systems International] September 1999 - September 2002
PilTel Telecommunications Company January 1994 - September 1999
Skills
RF Engineering, RF design, UMTS, 2G, CDMA, 2G & 3G Performance..., 3G, Cellular Communications, GSM, HSPA, Network Design, Performance Tuning, RAN, RF, Telecommunications, WiMAX, Wireless, Optimization, Wireless Networking, LTE, 4G, Actix, WCDMA, Network Optimization, EVDO, Edge, TEMS, RF Design, Mobile Communications
Education
Mapua Institute of Technology 1987 — 1992
B.Sc.E.C.E., Electronics and Communications Engineering
T-Mobile February 2015 - Present
T-Mobile October 2013 - Present
T-Mobile USA August 2011 - Present
All American Associated Profesionals January 2002 - June 2008
US Navy 1986 - 1992
Skills
Telecommunications, Sales, Airplane Multiengine..., OSHA Certified, Management, Radio Communication, Property Financing, Commercial Finance, Mobile Devices, Mobile Applications, Business Development, Team Leadership, Business Strategy, Global Business..., Product Marketing, Entrepreneurship, Sales Operations, Product Demonstration, Wireless, Customer Satisfaction, Customer Retention, Selling, Customer Experience, Leadership, Direct Sales, Mobile Communications, Sales Process
Education
Miami Dade College
Aeronautical Engineering, Aeronautical Engineering
Santa Fe Community College
Business Finance, Business Administration and Management, General
ITT Technical Institute
Electrical Engineering, Electrical and Electronics Engineering
Grainger January 2014 - Present
Grainger September 2012 - December 2013
ExactTarget August 2010 - August 2012
Kellogg School of Management August 2008 - August 2010
Groupon March 2010 - May 2010
T-Mobile USA June 2009 - September 2009
Mobilink June 2005 - November 2007
Skills
SaaS, Mobile Marketing, Mobile Strategy, Digital Innovation, Marketing Strategy, Consumer Insights, Go-to-market Strategy, Sales Enablement, Product Strategy, Product Evangelism, Road Maps, Product Management, Competitive Analysis, Customer Insight, Product Development, Segmentation, Cross-functional Team..., E-commerce
Education
Northwestern University - Kellogg School of Management 2008 — 2010
MBA, Marketing, Management Strategy & Technology Industry Management
Lahore University of Management Sciences 2001 — 2005
BSc, Economics
T-Mobile March 2015 - Present
T-Mobile January 2014 - March 2015
T-Mobile USA October 2010 - January 2014
T-Mobile April 2008 - October 2010
T-Mobile July 2003 - April 2008
Wireless Concepts January 2002 - July 2003
Wireless Concepts October 1999 - December 2001
Skills
Sales, Sales Management, Direct Sales, Customer Satisfaction, Customer Experience, Sales Operations, Leadership, Training, Account Management, Customer Retention, Coaching, Solution Selling, B2B, Wireless, Cold Calling, Telecommunications, New Business Development, Product Marketing, Selling, Team Leadership, Customer Service, Vendor Management, Cross-functional Team..., Call Centers, Mobile Devices, Salesforce.com, CRM, Sales Presentations, Sales Process, Strategic Partnerships, Managed Services, Business Development, Channel Partners, Cellular Communications, Product Management
Education
Michigan State University 1995 — 1999
Bachelor's degree, Telecommunications
Personal Sabbatical June 2013 - July 2014
Historic Tours of America December 2013 - April 2014
ProQuest December 2012 - May 2013
Serials Solutions, a ProQuest company April 2007 - November 2012
T-Mobile USA July 2006 - March 2007
T-Mobile USA November 2005 - June 2006
Southern Datacomm, Inc. August 2004 - November 2005
Dr. Notes, Inc. October 2003 - August 2004
City of Redmond April 2001 - August 2003
CBS MarketWatch January 2000 - February 2001
Skills
Leadership, Vendor Management, Team Leadership, Software Documentation, Troubleshooting, Enterprise Software, SaaS, Strategic Planning, Project Management, Management, Customer Satisfaction, Process Improvement, Business Analysis, Customer Service, Databases, Integration, Product Management, Program Management, Visio, Team Building, Training, Networking, Quality Assurance, SharePoint, Cloud Computing, System Administration, Technical Support, Servers, Security, Disaster Recovery, CRM, Budgets, Strategy
Education
Minnesota State University, Moorhead 1987 — 1990
Bachelor of Science (B.S.), Business Management
North Dakota State College of Science 1986 — 1987
Liberal Arts and Sciences/Liberal Studies
Best Buy May 2015 - Present
Carrie McKenzie Consulting May 2011 - Present
ITech Tutors, LLC May 2012 - Present
Wisconsin Scottish, Inc. June 2002 - Present
Mosaic Sales Solutions May 2014 - December 2014
One Stop Wireless Inc November 2012 - June 2014
Wireless Evolution October 2011 - October 2012
Cricket Communications September 2009 - April 2011
T-Mobile May 2009 - September 2009
T-Mobile USA August 2007 - April 2009
Skills
Sales Operations, Account Management, Leadership, Sales Management, B2B, Customer Satisfaction, Training, Sales, Wireless, Social Networking, Marketing, Advertising, Retail, Telecommunications, Customer Experience, Recruiting, Direct Sales, Time Management, Coaching, Strategic Partnerships, Budgets, Human Resources, Leadership Development, Team Building, Team Management, Public Relations, Program Management, Team Leadership, Problem Solving, Cross-functional Team..., Public Speaking, Strategic Planning, Fundraising, Customer Relations, Mentoring, Promotions, Strategy Development, P&L Management, Hiring, Contract Negotiations, Vendor Relations, Competitive Analysis, Solution Selling, Building Relationships, Social Media, Social Media Marketing, Android, iOS, Mobile Technology, Management
Education
University of Phoenix 2011 — 2017
Doctor of Management, Organizational Leadership
University of Phoenix 2009 — 2011
MBA, Business Administration
Marquette University
B.A., Broadcast & Interpersonal Communications
T-Mobile July 2013 - Present
Strong-Bridge LLC October 2010 - June 2013
T-Mobile USA April 2008 - April 2009
T-Mobile November 2007 - April 2008
T-Mobile USA September 2004 - November 2007
Skills
Telecommunications, Cross-functional Team..., Continuous Improvement, Customer Experience, Income Statement, Wireless, Vendor Management, Call Centers, Process Improvement, Professional Services, Strategic Planning, Leadership, Business Development, Start-ups, Mobile Devices, Business Process..., Product Management, Program Management, Management, Management Consulting, Project Management, IT Strategy, Enterprise Software, Sales Operations, P&L Management, Integration, Outsourcing, Strategy, Change Management
Education
Loyola College in Maryland 1979 — 1983
Bachelor, education
Archbright September 2008 - Present
T-Mobile USA 2007 - 2008
Citicards 2005 - 2006
OCLC Online Computer Library Center, Inc. 1998 - 2005
Nationwide Insurance 1996 - 1998
Bluefield College 1994 - 1996
EY 1993 - 1994
Skills
Organizational..., Team Building, Leadership Development, Personnel Management, MBTI, Workshop Facilitation, Change Management, Succession Planning, Process Improvement, HRIS, Coaching, Employee Relations, Workforce Planning, Strategic Planning, Talent Management, Performance Improvement, Human Resources, Employee Engagement, Training, Recruiting, Employee Benefits, Onboarding, Talent Acquisition, Performance Management, Strategy, Employee Training, Benefits Administration, Organizational..., Conflict Resolution, Deferred Compensation, Consulting, Leadership, Executive Coaching, Organizational..., Measurement Systems, Evaluation
Education
The Ohio State University 2015 — 2016
Graduate Student, Post Doctoral Studies
The University of Akron 1987 — 1993
Ph.D., Doctoral Concentration in Organizational Psychology; Cognate: Business Administration
The University of Akron 1987 — 1993
M.S., Technical Education
Kent State University 1982 — 1987
B.B.A., Major in Accounting
Confront Success! February 2014 - Present
Well Rounded Content March 2000 - January 2012
T Mobile USA September 2007 - April 2008
Skills
Copywriting, Blogging, Copy Editing, Editing, Press Releases, Creative Writing, Web Content, Magazines, Content Strategy, Content Development, Editorial, Publications, Content Management, Newsletters, Social Networking, Social Media, Social Media Marketing, Marketing, WordPress, Public Speaking
Education
Missouri University of Science and Technology 2005 — 2006
Information and Science Technology
Mindy's hookah lounge & restaurant June 2015 - Present
International human rights commission June 2014 - Present
Miss Arab USA August 2013 - September 2014
T-mobile USA January 2008 - June 2012
T-Mobile USA January 2008 - June 2012
Mortgage America January 2007 - March 2007
Skills
Troubleshooting, Technical Support, Wireless, Customer Experience, Call Centers, Telecommunications, BMC Remedy, Customer Satisfaction, Customer Service, Routers, Avaya, Laptops, VPN, Software Documentation, Windows, Mentoring, Microsoft Office, T1, Call Center, Remedy, Escalation, Software Installation, Technical Training, TCP/IP, GSM, Network Operations, Computer Hardware, Cabling, Modems, Wireless Networking, XP, Telephony, LAN/WAN, Voice Mail, Documentation, Blackberry, Operating Systems, IP, Problem Solving, Desktop Support, E911, EDGE, Training, Team Leadership, Management, Networking, Strategic Planning
Education
Lehigh University 2008 — 2014
Bachelor of Engineering (B.Eng.), Telecommunications Engineering
Corporate T-Mobile July 2015 - Present
Corporate T-Mobile July 2012 - Present
T-Mobile USA July 2008 - July 2012
T-Mobile February 2007 - July 2008
T-Mobile November 2006 - January 2007
TeleTech 2000 - 2003
Skills
Call Center, Customer Experience, Vendor Management, Performance Management, Process Improvement, Training Delivery, Coaching, Customer Satisfaction, BPO, Telecommunications, Customer Service, Customer Retention, Training, Outsourcing, Leadership Development, Team Leadership, Cross-functional Team..., Change Management, Employee Relations, Leadership, Management, Call Centers, Recruiting
Education
Lee University 1981 — 1985
BS, Sociology
T-Mobile February 2015 - Present
T-Mobile October 2013 - Present
T-Mobile USA January 2012 - October 2013
T-Mobile USA March 2011 - January 2012
T-Mobile USA February 2009 - May 2011
T-Mobile USA May 2010 - March 2011
My Wireless Inc March 2008 - February 2009
Seguros Ideal January 2006 - January 2008
Skills
Wireless, Direct Sales, Mobile Devices, Telecommunications, Sales, Sales Management, Retail, Cellular Communications, Customer Service, Customer Retention, Customer Experience, Marketing, Sales Operations, Management, Customer Satisfaction, Retail Sales, Android, Sales Process, Account Management, Coaching
Education
Metropolitan State College of Denver 2007 — 2011
Bachelor of Science (BS), Marketing
Metropolitan State University of Denver 2007 — 2011
Bachelors, Marketing; Spanish
Northglenn High School 2003 — 2007
High School Diploma
TDS Metrocom June 2014 - Present
BearEndz Productions Inc. January 2002 - Present
TDS Metrocom December 2008 - June 2014
Comcast Business Services December 2007 - August 2008
T-Mobile USA June 2004 - December 2007
Skills
Cloud Computing, Managed Services, Telecommunications, Telephony, Hosted Services, hosted solutions, Hosted VoIP, VoIP, Unified Communications, Sales Process, Mobile Devices, Direct Sales, Solution Selling, Solutions Marketing, Networking, Cisco Technologies, Sales Operations, Selling, Account Management, Pre-sales, Lead Generation, CRM, Cold Calling, Customer Retention, Marketing, Sales Management, Management, E-commerce, Sales
Education
Metropolitan State University 2007 — 2008
BA, Media, Management and Marketing
Winona State University 1998 — 2000
N/A, Mass Communications
Sysco August 2015 - Present
HALL’S CHOPHOUSE October 2013 - August 2015
HILTON HEAD INTERNATIONAL BACCALAUREATE ELEMENTARY SCHOOL September 2012 - July 2013
COLDWELL BANKER RESIDENTIAL REAL ESTATE August 2005 - January 2012
SEBASTIANS CAFE AND CATERING October 2004 - August 2005
T-MOBILE USA April 2004 - October 2004
SOMERVILLE PUBLIC SCHOOLS— Somerville, MA September 2002 - December 2002
CAMBRIDGE PUBLIC SCHOOLS—Cambridge, MA June 2002 - August 2002
CAMBRIDGE PUBLIC SCHOOLS—Cambridge, MA December 2001 - June 2002
Skills
Advertising, Event Management, Budgeting, Cold Calling, Marketing, Budgets
Education
Lesley University 2000 — 2002
Master of Education (M.Ed.), Elementary Education
University of Vermont 1994 — 1997
B.A., Psychology
AT&T Labs July 2010 - Present
AT&T IT June 2007 - July 2010
T-Mobile USA May 2005 - July 2007
T-Mobile / Voicestream Wireless May 2004 - April 2005
T-Mobile / Voicestream Wireless February 2000 - April 2004
Omnipoint / Voicestream Wireless December 1997 - January 2000
HN Telecom 1995 - 1997
CANAC / Microtel February 1993 - September 1994
Skills
Team Building, Wireless, Network Administration, Troubleshooting, Databases, wireless system design, Switches, Java, System Deployment, Unix, Oracle, Solution Architecture, Networking, Perl, Microwave, Integration, Wireless Networking, Management, Solaris, TCP/IP, Open Source Software, GSM, Network Design, Disaster Recovery, IP, Testing, Telecommunications, Program Management, Vendor Management, WiFi, Ethernet, MPLS, Network Engineering, Mobile Devices, VoIP, LTE, SIP, Cisco Technologies, Routing
Education
The University of British Columbia 1987 — 1991
Electrical Engineering
Langara College 1985 — 1987
Studied 1st year of science
Chicago Taxicab Operators Association April 2011 - Present
T-Mobile USA July 2008 - June 2009
The Haymarket Group LLC January 2005 - July 2008
Skills
Public Speaking, Strategic Planning, Program Development, Non-profits, Research, Program Management, Negotiation, Fundraising, Team Building, Social Media, Public Relations, Contract Negotiation, Coaching, Leadership, Microsoft Office, Editing, Customer Service, PowerPoint, Microsoft Excel, Project Management, Marketing Strategy, Organizational..., Nonprofits, Community Outreach, Change Management, New Business Development, Government, Leadership Development, Marketing, Event Planning, Marketing Communications, Management, Data Analysis, Business Development, Entrepreneurship, Business Strategy, Budgets, Project Planning, Business Planning, Event Management, Training, Volunteer Management, Strategy, Strategic Communications, Management Consulting, Grant Writing, Policy, Analysis
Education
Lake Forest Graduate School of Management 2011 — 2013
Truman State University
Bachelor of Science, Political Science
T-Mobile October 2012 - Present
T-MOBILE USA November 2006 - August 2012
T-Mobile USA St. Clair Shores, MI November 2006 - October 2007
Star Theaters April 2002 - April 2006
Hudsons of Lakeside Mall October 1999 - August 2001
Skills
Territority Management, Account Management, Client Liaison, New Business Development, Business Relationship..., Blackberry, Android, Sales Management, Sales Presentations, Building Relationships, Strategic Creative..., Foreign Languages, Adaptability, Management, Customer Experience, Training, Wireless, Direct Sales, Leadership, Sales, Sales Operations, Customer Service, Cold Calling, Merchandising, Retail, Customer Retention, Quotas, Customer Satisfaction, Sales Process, Cellular Communications
Education
Macomb Community College 1998 — 2013
Business, Management, Marketing, and Related Support Services
Michigan College of Beauty-Troy 2002 — 2003
Cosmetology
IC Ukrainian
Applied Tech September 2014 - Present
Converged Technology Professionals Inc. April 2014 - August 2014
Time Warner Cable Business Class January 2013 - April 2014
Verizon Business July 2012 - January 2013
Time Warner Cable Business Class August 2011 - July 2012
Sprint Nextel July 2009 - July 2011
T-Mobile USA December 2006 - July 2009
University of Iowa August 2002 - May 2006
Skills
Consultative Selling, Cold Calling, Negotiation, Account Management, Sales Management, Salesforce.com, Microsoft Office 2007, Strategic Thinking, Telecommunications, Wireless Services, Wireline, Direct Sales, VoIP, Unified Communications, Cloud Computing, Data Center, Selling, Wireless, Enterprise Software, Customer Service, Sales, Solution Selling, Managed Services, Sales Process, Management, Business Development
Education
Marquette University 1998 — 2002
BS, Physics/Mathematics
Marquette University High School 1994 — 1998
High School, General Studies
Texas Home Health 2013 - Present
Exygon Health and Fitn August 2012 - Present
LDP - Leadership March 2012 - Present
Studio 33 Theatre November 2010 - Present
T-Mobile USA October 2009 - Present
T-Mobile USA October 2009 - July 2010
Gayletta's Photography April 2008 - May 2009
The Pollard Theatre 2004 - 2007
Skills
Telecommunications, GSM, 3G, Wireless, Acting Coach, Choreography, Singer/Songwriter, Acoustic Guitar, Sales Support, Customer Relations, Training, Sales, Time Management, Customer Retention, Cold Calling, Coaching, Employee Training, Sales Presentations, Account Management, Leadership Development, Healthcare, Home Health Agencies, Creative Strategy, Customer Service, Leadership, Management, Sales Management, Sales Operations
Education
Lamar University
Master of Arts (M.A.)
West Texas A&M University
Synchronoss Technologies February 2012 - November 2012
Synchronoss Technologies February 2012 - November 2012
T-Mobile October 2009 - January 2011
T-Mobile USA October 2009 - January 2011
Target Stores October 2008 - December 2008
Target September 2008 - November 2008
J.C. Penney December 2007 - December 2007
Education
Lehigh Carbon Community College 2011 — 2014
Catasauqua High School 2004 — 2008
HS Diploma
Catasauqua High School
High School Diploma
Lehigh Carbon Community College
AA, Computer Generated Interactive Design
T-Mobile December 2012 - Present
Dana Leopard Photography January 2006 - Present
Tmobile September 2008 - December 2012
Gulf Winds Federal Credit Union April 2008 - September 2008
Digital Zen November 2007 - April 2008
T-Mobile USA August 2004 - December 2007
Skills
Retail Management, Retail, Customer Experience, Customer Satisfaction, Inventory Management, Direct Sales, Merchandising, Customer Service, Word, PowerPoint, Microsoft Office, Telecommunications, Excel, Coaching, Team Building, Scheduling, Photoshop, Windows, Sales Management, Customer Retention, Sales, Microsoft Word, Training, Microsoft Excel, Leadership, Process Scheduler
Education
Limestone College 2012 — 2014
In Progress, Bachelors in Web Development
Pensacola State College 2003 — 2010
Associate of Arts (AA), General Studies, 3.69
KPMG September 2012 - Present
T-Mobile USA 2007 - September 2012
T-Mobile October 2005 - July 2007
Core Tech March 2005 - September 2005
Skills
Wireless, Telecommunications, Vendor Management, Program Management, Integration, System Architecture, Data Center, System Design, Financial Reporting, Financial Modeling, Process Optimization, Project Management, Leadership, Management, Strategy, Business Process, IT Strategy, Product Management, Mobile Devices, Team Leadership, Strategic Planning, Software Project..., Cross-functional Team..., Business Analysis, GSM
Education
University of Washington, Michael G. Foster School of Business 2009 — 2012
MBA
New Jersey Institute of Technology 2005 — 2007
Master of Science (M.S.), Telecommunications Engineering
Kwame Nkrumah' University of Science and Technology, Kumasi 1996 — 2000
Bachelor of Science (BSc), Electrical and Electronics Engineering
Body NV Fitness April 2013 - Present
Alaska Financial Company LLC/ McKinley Mortgage LLC August 2011 - February 2013
The Sports Authority June 2011 - August 2011
T-Mobile USA May 2009 - July 2010
Limited Too Inc./ Justice February 2007 - May 2009
Goody's Family Clothing Store July 2004 - February 2007
Skills
Bilingual-Spanish, Notary Public, Customer Service, Bilingual, Leadership, Marketing, Merchandising
Education
ISSA 2013 — 2015
Certified personal trainer, Fitness
Missouri Southern State University 2005 — 2015
Bachelor's degree, Marketing
Sharp Corporation (dba Sharp Packaging Solutions) 2012 - Present
Army National Guard June 2007 - November 2011
Derby Industries LLC February 2009 - July 2010
Derby Industries LLC January 2008 - February 2009
Derby Industries LLC April 2006 - January 2008
The Performance Group February 2006 - April 2006
T-Mobile USA October 2005 - January 2006
T-Mobile USA April 2004 - October 2005
Motion Industries February 2002 - March 2004
Weight Watchers International February 1999 - October 2001
Skills
Customer Service, Management, Sales, Analysis, Human Resources, Invoicing, Accounts Payable, Program Management, Troubleshooting, Forecasting, Quality Assurance, Office Management, QuickBooks, PowerPoint, Editing, Accounting, Employee Benefits, Interviews, Leadership, Healthcare
Education
Strayer University-Pennsylvania 2012 — 2013
Business Administration w/Concentration in Management
Lehigh Carbon Community College 2002 — 2011
Associates in Arts, Business Administration
Cannon Group 2014 - Present
T-Mobile USA 2009 - 2013
Sprint Nextel 2002 - 2008
Sprint 1998 - 2001
Skills
Direct Sales, Telecommunications, Strategy, Business Development, Solution Selling, Wireless, Contract Negotiation, Management Consulting, Mobile Devices, Management, Selling, Salesforce.com, B2B, Business Planning, Strategic Partnerships
Education
Villanova University - School of Business
MBA, Finance
Lehigh University - College of Business and Economics
B.S., Marketing
Winston Churchill High School
Diploma
HCA May 2011 - Present
T-Mobile USA February 2001 - September 2010
Cedar Street Electronics September 1997 - September 2000
Skills
Customer Service, Troubleshooting, Workshop Facilitation, Office Administration, Web Services, Networking, Information Security, Project Management, Strategic Planning, Software Documentation, Call Center, Access, Call Centers, Windows XP, Computer Hardware, Hardware, VMware, Windows Server, Information Technology, Citrix, Training, Windows, Management, Cisco Technologies, Technical Support, Windows 7, Active Directory, Microsoft Office, Switches, Wireless Networking, Network Security, Mobile Devices, System Administration, SharePoint, Computer Repair, Wireless, Public Speaking, Help Desk Support, Leadership, Time Management, Software Installation, HIPAA, Customer Satisfaction, Healthcare, Process Improvement, Teaching, Servers, E-Learning, Team Leadership, Data Analysis
Education
Pasco-Hernando Community College 2009 — 2012
Associate of Science (A.S.) Information Technology Security & (A.S.) Networking Service Technology, I.T., 3.86
Lansing Community College 1996 — 1997
N/A, Business & Art
Haslett 1991 — 1995
Diploma, General Studies
College Nannies & Tutors September 2011 - February 2013
Awareness Audiobooks March 2011 - October 2011
T-Mobile USA March 2008 - March 2011
Bath & Body Works October 2007 - March 2009
Equity LifeStyles Properties April 2004 - September 2007
Law Office of Thomas D Leidy Esq May 2003 - September 2003
Rohrbach Library September 1999 - May 2003
Skills
Editing, Publishing, Newsletters, Leadership, Training, Management, Social Media, Creative Writing, Coaching, Public Speaking, Social Networking, Facebook, Teaching, Photography, Time Management, Program Management, Customer Service
Education
Kutztown University of Pennsylvania 1999 — 2003
MLS, Library Science
Kutztown University of Pennsylvania 1999 — 2003
B.A, Anthropology
LB Altschul, LLC August 2010 - Present
Wireless Partners (WPi Services LLC) April 2010 - January 2012
Women's Wireless Leadership Forum 2007 - 2011
Extenet Systems Inc. 2008 - 2010
T-Mobile USA 1997 - 2008
D. Garvey Program Management. GTE Mobilnet (Verizon) 1993 - 1997
Skills
Wireless, Telecommunications, Business Development, Program Management, Cellular Communications, Infrastructure build..., Small cell antenna..., Network Communications, Negotiation, Antennas, 4G, Strategy, Wireless Networking, CDMA, LTE
Education
Pepperdine University 1979 — 1980
M.S. Organization Development, School of Business and Management
Michigan State University 1971 — 1975
Bachelor of Arts (B.A.), Communications
MasTec Network Solutions January 2014 - May 2014
MasTec Network Solutions September 2012 - May 2014
T-Mobile USA September 2008 - September 2012
T-Mobile USA (Formerly SunCom Wireless) December 2001 - September 2008
Wells Fargo (Formerly First Union National Bank) 2001 - 2001
Wells Fargo 1997 - 2001
Wells Fargo (Formerly First Union National Bank) 1992 - 1997
US Army 1973 - 1975
Skills
Project Management, Customer Service, Scheduling, Document Research &..., Data Analysis, Budget Control, Word, Excel, PowerPoint, Visio, SharePoint, Reporting & Analysis, Event Planning, Medical Terminology, Management, Budgets, Telecommunications, Recruiting, Call Centers, Project Planning, Operations Management, Team Building, Microsoft Excel, Process Scheduler, Microsoft Word, Training, Vendor Management
Education
Mclennan Community College 1983 — 1984
Computer Science Technology
University of Maryland 1979 — 1980
English
T-Mobile August 2015 - Present
T-Mobile July 2011 - Present
T-Mobile March 2011 - August 2015
T-Mobile, USA 2006 - March 2011
Voicestream Wireless May 2002 - September 2003
Omnipoint Communications May 1999 - May 2002
Omnipoint Communications May 1998 - May 1999
Omnipoint Communications August 1997 - May 1998
Skills
Customer Satisfaction, Management, Leadership, Sales Operations, Budgets, Performance Management, Customer Experience, Customer Retention, Account Management, Cross-functional Team..., Team Building, Sales, Telecommunications, Wireless, Vendor Management, Retail, Contract Negotiation, Direct Sales, Sales Management, Sales Process, Contract Management, Procurement, Mobile Devices, Cellular Communications, Customer Service, Call Centers, Product Management, Training, Solution Selling
Education
Kutztown University of Pennsylvania 1994 — 1996
T-Mobile USA April 2006 - Present
Merchandise Support, Inc (Eastman Kodak) 2002 - 2006
Education
Louisiana Tech University 1995 — 2000
Verizon Wireless May 2015 - Present
Award Solutions April 2015 - May 2015
Alcatel-Lucent March 2012 - March 2015
Ericsson April 2010 - May 2012
T-mobile USA November 2004 - December 2010
New York University November 2005 - July 2007
Ericsson Inc. USA July 2002 - October 2004
AT&T Mobility July 2002 - October 2004
Motorola September 2001 - June 2002
BT Global Services May 2000 - August 2001
Skills
Telecommunications..., International Project..., Corporate Finance, GSM, Optimization, LTE, Wireless, UMTS, Communications Audits, RF, 4G, Optimizations, CDMA, Actix, Telecommunications, 3G, Network Design, 2G, Project Management, RF Engineering, Drive Test, Wireless Networking, Cellular Communications, RAN, Network Optimization, WCDMA, Microwave, Rollout, HSPA
Education
Stony Brook University 2005 — 2007
MBA, Finance
Project Management Institute (PMI) 2006 — 2006
PMP, Project Management
Malaviya National Institute of Technology 1994 — 1998
Bachelor of Engineering (B.E.), Electronics and Telecommunications, 1
Building Life Foundations January 2004 - Present
T-Mobile USA February 2005 - June 2010
Skills
Team Building, Customer Service, Program Management, Training, Strategic Planning, Coaching, Public Speaking, Leadership Development, Building Relationships, Team Leadership
Education
Lindenwood University 2010 — 2012
Yates Materials LLC December 2014 - Present
Yates Concrete Inc. February 2014 - Present
Florida State University Athletic Boosters April 2013 - February 2014
Atlanta Falcons June 2012 - March 2013
Atlanta Falcons August 2012 - January 2013
LaGrange College March 2012 - June 2012
T-Mobile USA August 2010 - June 2012
Falcons 365 2012 - 2012
T-Mobile January 2010 - August 2010
Yates Concrete Inc. June 2002 - August 2008
Skills
Coaching, Weight Training, Direct Sales, Public Speaking, Mentoring, Outside Sales, Retail, Cold Calling, Sports, Fundraising, Concrete, Construction, Customer Service, Sales, Sales Operations, Management
Education
LaGrange College (Evening College) 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
LaGrange College 2008 — 2012
B.S, Business Administration
Methodist University 2006 — 2006
Methodist University 2006 — 2006
Core classes
One World Consulting Group September 2015 - Present
Amazon October 2014 - June 2015
Amazon EU Sarl June 2012 - October 2014
T-Mobile USA March 2011 - June 2012
T-Mobile USA September 2009 - March 2011
T-Mobile USA June 2008 - September 2009
Starbucks Coffee Company January 2005 - June 2008
COMSYS (formerly Cotelligent) September 1996 - May 2004
Skills
Talent Acquisition, Expatriate Management, Immigration, Localizations, Vendor Management, People Management, Strategic Planning, Program Management, Relocation, Travel Management, Background Checks, Applicant Tracking..., Recruitment Advertising, Training Delivery, Lean Initiatives, Process Improvement, Process Development, Assessment, Selection, Human Resources, Management, Strategy, Employee Relations, Project Management, Immigration Law, Onboarding, Personnel Management, Lean Manufacturing, Recruiting, Performance Management, Process Simulation, Talent Management, Sourcing, Technology Needs..., Leadership
Education
Marylhurst University 2008 — 2016
Bachelor’s Degree
Oregon State University 1989 — 1990
ProfileJerseyDisplay.com December 2006 - Present
T-Mobile USA May 2009 - February 2013
T-Mobile March 2007 - May 2009
T-Mobile February 2004 - March 2007
T-Mobile June 2003 - January 2004
Senior Indirect Trainer – Central and Northeastern Regions October 2002 - June 2003
T-Mobile July 2001 - October 2002
T-Mobile November 1999 - July 2001
Skills
Cross-functional Team..., Telecommunications, Wireless, Customer Retention, Leadership, Public Relations, Coaching, Sales Operations, Vendor Management, Sports, Instructional Design, Sales Management, Customer Experience, Employee Training, Sponsorship, Call Centers, Account Management, Training, Team Building, Sales, Leadership Development, Program Management, Team Leadership, Management
Education
Vanderbilt University - Owen Graduate School of Management 2014 — 2015
University of Phoenix 2002 — 2005
Masters of Arts, Organizational Management
Middle Tennessee State University 1992 — 1997
Bachelor of Science, Communications
Sprint February 2013 - Present
Ericsson February 2013 - 2015
Cellular Specialties Inc. April 2011 - February 2012
Fixed Wireless Associates October 2009 - April 2011
T-Mobile USA 2000 - 2009
Diversified Wireless 1994 - 1996
Skills
Wireless, Budgeting, Telecommunications, Mobile, Planning, Deployment, Cellular, Cellular Communications, CDMA, System Deployment, GSM, UMTS, Budgets, Microwave, LTE, Mobile Devices, Backhaul, Project Planning, 4G, WiMAX, 3G, Wireless Networking, Construction Management, Vendor Management, Optical Fiber, Troubleshooting, Project Management, Program Management, RF, Integration, Testing
Education
Massasoit Community College 1985 — 1988
Electrical Engineering
T-Mobile April 2013 - Present
T-Systems December 2010 - January 2013
T-Mobile May 2006 - August 2010
T-Mobile, USA September 2001 - May 2006
Verizon Wireless/AirTouch / US West Celluar June 1993 - June 2001
Skills
Customer Experience, Wireless, Vendor Management, Telecommunications, Business Analysis
Education
Louisiana State University
BS, Marketing
Cramer-Krasselt August 2014 - Present
Arnold Worldwide July 2012 - July 2014
BBDO December 2011 - June 2012
SapientNitro October 2010 - December 2010
Draft FCB July 2010 - September 2010
Ogilvy April 2010 - June 2010
Frost & Sullivan March 2007 - July 2008
AUC News December 2004 - May 2006
T-Mobile USA June 2003 - July 2004
NetMedia, Inc. August 2000 - June 2003
Skills
Creative Strategy
Education
University of Arizona
BA, History
Miami Ad School
Copywriting
T-Mobile USA January 2007 - Present
T-Mobile USA January 2004 - January 2007
T-Mobile 2002 - January 2004
Mycom USA February 2002 - August 2002
Globe Telecom April 1996 - February 2002
Skills
BSS, GSM, Integration, LTE, Mobile Devices, NSN, RAN, Telecommunications, Testing, UMTS, Wireless, 3G
Education
Mapua Institute of Technology 1990 — 1995
BSECE
Covidien October 2014 - Present
Medtronic October 2014 - Present
Henry Schein Dental January 2011 - October 2014
Sprint July 2010 - January 2011
T-Mobile, USA January 2006 - July 2010
XO Communications 2005 - 2006
Hardwoods Specialty Products May 2004 - February 2005
Skills
Solution Selling, Sales Operations, Sales Management, Sales, B2B, Leadership, Management, Marketing, Start-ups, Telecommunications, Negotiation, Operations Management, Direct Sales
Education
Regis University 2008 — 2010
Masters, Business Administration
Metropolitan State University of Denver 1999 — 2004
Bachelor's degree, Master Business Administration
T-Mobile USA 2008 - Present
Capital One Auto Finance September 2006 - February 2008
Orbitz February 2005 - March 2006
Rocknot Inc. January 2002 - May 2005
VeriSign October 2003 - December 2004
XO Communications March 2001 - January 2002
LSU Health Sciences Center March 1998 - September 1999
Memorial Medical Center March 1987 - January 1998
Compumark February 1983 - March 1986
Education
Loyola University New Orleans 1991 — 1994
Theory / Composition
University of New Orleans 1988 — 1991
Theory / Composition
MarketSource November 2013 - Present
MarketSource November 2011 - October 2013
ZTE December 2010 - November 2011
T-Mobile USA July 2008 - December 2010
T-Mobile September 2006 - June 2008
The Jenks Group 2004 - 2006
Food Systems Unlimited 2003 - 2004
Skills
Account Management, Direct Sales, Telecommunications, Positioning, Wireless, Sales Management, New Business Development, Strategic Planning, Competitive Analysis, Sales Operations, Marketing, CRM, Marketing Strategy, Customer Retention, Leadership, Management, Sales, Product Management, Sales Process, Negotiation, Solution Selling, Product Development, Customer Experience, Cross-functional Team..., B2B, Retail, Product Marketing, Strategic Partnerships, Team Building, Selling, Salesforce.com, Strategy
Education
Mercer University - Stetson School of Business and Economics 1996 — 2000
MBA, Finance/Accounting/Statistics
T-Mobile 2010 - Present
T-Mobile USA February 2001 - August 2010
T-Mobile USA September 1998 - February 2001
T-Mobile USA September 1996 - September 1998
Environmental Science & Engineering, Inc. August 1988 - September 1996
University of Florida May 1983 - August 1988
Education
Liberty University 2010 — 2016
M.A. Professional Counseling
University of Florida 1983 — 1987
B.A., English (emphasis in writing)
T-Mobile USA Aspiring Model, Singer, ActressNo company yetSeptember 1998 - Present
Education
Middle Tennessee State University 2006 — 2010
Bachelor's, Music Business and Theatre
Motlow State Community College 2004 — 2006
Associate's, General Education
T-MOBILE USA September 2004 - Present
Skills
Outlook, Excel,..., Administrative..., Outlook, Event Planning, Process Scheduler, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Management, Recruiting, Leadership, Budgets, Onboarding, Calendars, Employee Benefits, Office Management, Data Entry, Invoicing, Spreadsheets, Office Administration, Travel Arrangements, Employee Relations, Human Resources
Education
Macomb Community College 1974 — 1977
2 years business classes
Huntington National Bank September 2012 - Present
Spartan Tactical Security November 2011 - Present
AT&T Advertising Solutions March 2011 - April 2012
JPMorgan Chase August 2008 - March 2011
Helio LLC March 2007 - July 2008
T-Mobile USA September 2005 - August 2006
Mizudo Martial Arts November 2001 - November 2004
Skills
Sales, Direct Sales, Advertising, Online Advertising, Self Shooting, Certified Firearms..., NRA, Firearms, Weapons Training, Weapons & Tactics..., Weapons Handling, Computer Repair, CPL, Retail Banking, Investment Banking, Banking, Sales Management, Account Management, CRM, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Marketing, Marketing Strategy, Sales Process, Salesforce.com, Team Building, Training
Education
Macomb Community College
Business Administration
American Tower March 2014 - Present
T-Mobile November 2010 - February 2014
T-Mobile - USA January 2009 - November 2010
Freelance March 2006 - September 2010
WKRN - News2, Young Broadcasting August 1999 - February 2006
Skills
Project Management, 3G, Construction, Program Management, Customer Service, Cellular Communications, Telecommunications, Broadcast, Integration, Wireless, UMTS, Human Resources, Television, Process Scheduler, Vendor Management, LTE, Management, GSM, Supply Chain, Microsoft Office, Project Planning, 2G, 4G, CDMA, Fiber Optics, Logistics, Microwave, Mobile Devices, RF, Rollout, Troubleshooting, WiMAX, Broadband, Computer Network..., Mobile Communications, Network Design, Optical Fiber, Transmission, WCDMA
Education
Middle Tennessee State University 1995 — 1999
Flagg RV May 2015 - Present
Noble and Cooley Drum Company May 2015 - Present
Mosaic Sales Solutions May 2013 - May 2015
T-Mobile USA July 2011 - May 2013
Verizon Wireless October 2006 - May 2010
Joined ATS Mobile Electronics January 2005 - March 2006
MP Electronics October 2003 - December 2004
Baystate Lincoln Mercury June 2002 - October 2003
Precise Software Solutions June 2000 - August 2001
Lincoln Mercury September 1997 - June 2000
Skills
Direct Sales, Salesforce.com, Account Management, Channel, Customer Service, Product Marketing, Management, Sales Operations, Strategy, Strategic Planning, Wireless, Recruiting, P, Merchandising, Mobile Devices, Time Management, Store Management
Education
Massachusetts Bay Community College 1987 — 1989
Criminal Justice
Summit County Re-entry Network (SCRN) March 2014 - Present
Shoe Show Inc. January 2013 - February 2014
Strawberry Retail Stores October 2012 - January 2013
The Road to Higher Education October 2009 - January 2012
Independent Residences August 2011 - December 2011
Kingdom House Youth May 2010 - October 2011
T-mobile USA December 2007 - August 2009
Skills
SPSS, Adobe Indesign, Adobe Creative Suite, Final Cut Pro, Adobe Photoshop, InDesign, Photoshop, Leadership Development, Community Outreach, Nonprofits, Training, Public Speaking, Customer Service, Event Planning, Fundraising, Leadership, Management, Microsoft Word, Microsoft Office, PowerPoint, Social Media, Strategic Planning
Education
The University of Akron 2012 — 2013
MPA, Non-Profit Management
Long Island University, Brooklyn Campus 2011 — 2012
Masters, Public Administration
Temple University 2005 — 2010
Bachelors, Journalism
T-Mobile August 2012 - Present
T-Mobile June 2011 - August 2012
T-Mobile USA May 2008 - June 2011
Williams-Sonoma, Inc. 2003 - 2008
JCrew 2001 - 2003
Mothers Work, Inc. (Destination Maternity) 1991 - 2001
Skills
Cross-functional Team..., Management, Marketing, Strategy, Product Marketing, Strategic Partnerships, Product Management, Product Development, Leadership, Mobile Devices, Talent Development, Go-to-market Strategy, Program Management, Customer Satisfaction, Marketing Research, P&L Management, Customer Experience, Contract Negotiation, B2B, Sales, Team Leadership, Strategic Planning, Training, Customer Insight, Retail, Wireless, Vendor Management, Mobile Technology, Telecommunications, Product Launch, Marketing Strategy, Team Building, Multi-channel Marketing, Business Development, Customer Retention, Training & Development
Education
Michigan State University
BS, Merchandising Management
All Care Family Services January 2015 - Present
United Family Services, LLC February 2014 - October 2014
Edgewood Group Family Services, LLC July 2011 - February 2014
Open Arms Residential Services May 2010 - April 2012
UHS Hospitals August 2010 - July 2011
Outreach House for Girls October 2009 - March 2010
SunTrust Bank December 2008 - November 2009
T-Mobile USA February 2008 - September 2008
Nielsen Business Media May 2004 - October 2007
YMCA of Greater March 2003 - December 2003
Skills
Community Outreach, Group Therapy, Mental Health, Microsoft Office, PowerPoint, Social Services, Training, Customer Service, Mental Health Counseling, Nonprofits, Psychotherapy, Healthcare, Program Development, Treatment, Event Planning, Interviews, Case Management, Motivational..., Cpr Certified, Crisis Intervention, Psychology, Conflict Resolution, Career Counseling
Education
Liberty University 2015 — 2017
Master of Science, Marriage and Family Therapy/Counseling
University of Maryland University College 2008 — 2014
Bachelor's Degree, Social Science
Highmark Direct August 2013 - Present
T-Mobile USA 2006 - 2012
Skills
Telecommunications, Customer Service, Wireless, Management, Sales, Project Management, Microsoft Office, Mobile Devices, Team Leadership, Leadership, Health Insurance, Technical Support, Concierge Services
Education
Lehigh Carbon Community College 2015 — 2017
Psychology
T-Mobile April 2014 - Present
T-Mobile December 2011 - April 2014
T-Mobile March 2011 - December 2011
T-Mobile USA August 2010 - March 2011
T-Mobile August 2009 - August 2010
T-Mobile April 2009 - July 2009
T-Mobile October 2008 - March 2009
T-Mobile November 2006 - October 2008
SkyWest Airlines July 2005 - November 2006
Mass Mutual/Executive Compensation Inc October 2001 - May 2005
Skills
Metrics Reporting, BrassRing, Microsoft Excel, PowerPoint, Metrics, Administrative..., HRIS, Organizational..., Multi Tasking, SharePoint, Outstanding people..., CRM, Hiring, Call Centers, Taleo, Call Center, Sourcing, Policy, PeopleSoft, Customer Retention, Outlook, Conflict Management, Labor Relations, Retail, Bilingual, Visio, Problem Solving, SAP, Talent Acquisition, Recruiting, Team Building, Management, Leadership
Education
Metropolitan State College of Denver 2000 — 2005
B.S., Finance
Virtual Instruments July 2015 - Present
CDG, LLC March 2015 - Present
TechSmith Corporation September 2014 - March 2015
TechSmith Corporation March 2011 - September 2014
T-Mobile USA June 2007 - January 2011
Michigan State University Mock Trial Association May 2007 - April 2009
Skills
Camtasia Studio, Adobe CS, Salesforce.com, Microsoft Office, SharePoint, People Management, Inside Sales, Outside Sales, B2B, Solution Selling, Diversity Strategy, New Business Development, Coaching, Sales Pipeline..., Sales, Camtasia, Business Development, Sales Presentations, Marketing Strategy, Management, Sales Management, Adobe Creative Suite, Product Marketing, Product Management, Leadership, Marketing, Training, Strategy, Selling, Team Building, Consulting, Time Management, Market Research, Strategic Planning, Enterprise Software, CRM, Sales Process, Direct Sales, Sales Operations, Competitive Analysis, Social Media, Multi-channel Marketing, Project Management, Go-to-market Strategy, Channel Partners, Start-ups, Account Management, Product Launch, Marketing Communications
Education
Michigan State University - The Eli Broad College of Business 2004 — 2009
Bachelor of Arts, Finance
ADP 2015 - Present
ADP August 2012 - Present
T-Mobile USA July 2010 - July 2012
T-Mobile USA June 2008 - July 2010
T-Mobile USA September 2007 - June 2008
Skills
Staff Development, Solution Selling, Sales Management, Account Management, Inventory Management, Team Building, Management, Direct Sales, Process Improvement, Leadership, Recruiting, Budgets, Team Leadership, Retail, Time Management, Training, Customer Experience, Business Development, Project Management, Employee Training
Education
Webster University 2009 — 2011
Master of Arts, Management and Leadership
Missouri State University 2002 — 2006
Bachelor of Science, Education; Speech/Theatre
T-Mobile August 2010 - Present
T-Mobile USA April 2008 - September 2010
JP Morgan Chase 2001 - 2008
Skills
Training, Requirements Analysis, Leadership, Leadership Development, Management, Instructional Design, Coaching, Human Resources, Staff Development, Instructor-led Training, Sales, Onboarding, Sales Management, Time Management
Education
Missouri State University 1998 — 2000
Music Education
Missouri Southern State University 1996 — 1998
Music Education: Vocal emphasis, piano
T-Mobile, USA September 2006 - August 2015
Chase February 1998 - August 2006
Education
University of Missouri-Kansas City 2015 — 2019
Doctor of Pharmacy (Pharm.D.), Pharmacy
Missouri State University 2015 — 2015
Prerequisites
Ozarks Technical Community College 2012 — 2015
Prerequisites
Rightside May 2015 - Present
Socrata October 2013 - May 2015
Limeade January 2013 - October 2013
TalentWise November 2008 - January 2013
Entellium, Inc February 2008 - October 2008
Concur April 2006 - February 2008
T-Mobile USA January 2005 - April 2006
Onyx Software July 2002 - January 2005
Knowledge Advisors, Inc February 2001 - September 2001
Productivity Point International, Inc March 1999 - February 2001
Skills
Product Marketing, Marketing Strategy, SaaS, Lead Generation, Email Marketing, Social Media, Channel Marketing, Integrated Marketing, Go-to-market Strategy, Multi-channel Marketing, Corporate Communications, Business Development, Strategy, Strategic Partnerships, Start-ups, CRM, Competitive Analysis, Cross-functional Team..., E-commerce, Cloud Computing, Marketing, Demand Generation, Leadership, Direct Sales, Online Advertising, Management, Mobile Devices, Sales, Sales Operations, Product Launch, SEM, Social Media Marketing, Professional Services, Salesforce.com
Education
Northwestern University - Kellogg School of Management 1999 — 2002
MBA
Miami University 1989 — 1993
B.S.
Marmion Academy 1985 — 1989
High School diploma
Santander Bank, N.A. July 2015 - Present
T-Mobile USA October 2005 - July 2015
Skills
Sales Management, Leadership, Sales, Customer Service, Team Building, Business Development, New Business Development, Account Management, Wireless, Management, Telecommunications, Mobile Devices, Team Leadership, Customer Experience, Training, Cellular Communications, Sales Operations, Customer Retention, Customer Satisfaction, Contract Negotiation, Solution Selling
Education
Brooklyn Technical High School 1998 — 2002
Regents Diploma, Computer Science
Kingsborough Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
POSRG April 2013 - Present
World Wide TechServices December 2012 - Present
POSRG April 2012 - Present
PCS Superstore July 2011 - November 2012
The Phone Center April 2010 - July 2011
Flextronics July 2009 - March 2010
Kingsborough Community College September 2008 - June 2009
T-mobile USA August 2007 - September 2008
Skills
Troubleshooting, Computer Hardware, Technical Support, Customer Service, Servers, Data Entry, Sales, Microsoft Office, Access, Databases, Human Resources, IP, Microsoft Excel, Retail, SQL, Linux System..., Java, Bash, MS-DOS, Network Administration, Android, iOS, Blackberry, Blackberry Enterprise..., Blackberry OS, Windows Server, Windows, Operating Systems, Laptops, Help Desk Support, Network Security, Hardware, Software Installation, Linux, System Administration, Windows 7, Windows XP, HTML, Remote Desktop, A Certified, Wireless Networking, Information Technology, OS X, Computer Repair, Training, Hardware Installation, System Deployment, VMware, Mobile Devices, Antivirus
Education
The Cooper Union for the Advancement of Science and Art 2010 — 2012
James Madison High School 2002 — 2005
High School Equivalency Diploma
Kingsborough Community College
Associates
Sarasota County Parks and Recreation - Ad-Vance Talent April 2015 - Present
Harris Beverages January 2013 - February 2015
ACS, a Xerox Company December 2011 - January 2013
Werner Enterprises - Dollar General June 2011 - March 2012
Theater Xperts February 2011 - April 2011
T-Mobile USA March 2010 - July 2010
Kelly Services at Ceridian Benefit Services March 2009 - February 2010
Superior Building Supplies May 2006 - December 2008
Stream Incorporated September 2005 - November 2005
Kellogg, Brown and Root/Service Employees International April 2004 - August 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Leadership, Payroll, Customer Satisfaction, Human Resources, Troubleshooting, Accounts Payable, Accounts Receivable, QuickBooks, Call Centers, Program Management, Account Management, Budgets, Employee Relations, Government, Inventory Management, Invoicing, Logistics, Management, Operations Management, PowerPoint, Pricing, Process Scheduler, Project Planning, Purchasing, Recruiting, Retail, Sales, Strategic Planning, Supervisory Skills, Team Building, Team Leadership, Team Management, Teamwork, Training, Social Media
Education
America's Driving Force 2011 — 2011
Southeastern Academy School of Travel and Tourism 1988 — 1989
Certificate, Tourism and Travel Services Management
Gainesville High School 1985 — 1988
Diploma
Lipscomb University
T-Mobile February 2014 - Present
T-Mobile June 2012 - February 2014
T-Mobile July 2009 - August 2012
T-Mobile, USA April 2007 - July 2009
T-Mobile USA August 2003 - March 2007
Sprint October 2000 - July 2003
Skills
Wireless, Direct Sales, Sales Operations, Sales Management, Solution Selling, Account Management, Telecommunications, Customer Retention, Channel, Sales Process, Customer Experience, Mobile Devices, Salesforce.com, Sales, B2B, Product Marketing, Customer Satisfaction, Cross-functional Team..., New Business Development, Retail, Selling, Management, Channel Partners, Product Management, Team Leadership, Marketing Strategy, Competitive Analysis, Business Development, Go-to-market Strategy, Cold Calling, Call Centers, Strategic Partnerships
Education
Marquette University 1997 — 2000
MBA, Business Administration, Marketing
Universiteit Antwerpen, Belgium 1996 — 1997
European Union, Economic Monetary Integration
Marquette University 1992 — 1996
B.S., Marketing
Escape Day Spa & Salon April 2014 - Present
Viacom June 2012 - May 2014
Schroder Chiropratic 2011 - 2012
T-Mobile, USA 2003 - 2011
Skills
Sports Massage, Deep Tissue Massage, Swedish Massage, Prenatal Massage, Team Building, Management, Analysis, Customer Retention, Public Speaking, SAP, Accounts Payable, Team Leadership, SAP ERP, Outlook, Vendor..., Accounts Receivable, Advertising, Awesomeness, Microsoft Excel, Strategic Planning, Therapeutic Massage, Customer Service
Education
Middle Tennessee State University
Bachelor of Science (B.S.), Business Administration and Management, General
Natural Health Institute 2007 — 2008
Massage Therapy, Eastern Therapies
Keller Williams 2012 - Present
Witchkraft Racing and Witchkraft Motorsports, LLC January 2009 - Present
T-Mobile USA February 2010 - March 2013
Detroit Sports Nation LLC. June 2010 - June 2011
Target November 2008 - November 2009
Target June 2005 - November 2008
Skills
Inventory Management, Public Relations, Retail, Promotions, SAP, Final Cut Pro, Photography, Sales, Sales Management, Talent Management, Competitive, Video Production, Interviews, Marketing, Social Networking, Visual Merchandising, Selling
Education
Michigan State University 2000 — 2004
BA, Criminal Justice / Security Management
Amazon June 2015 - Present
T-Mobile USA May 2014 - April 2015
AT&T August 2012 - January 2014
RadioShack September 2010 - August 2012
Sprint February 2011 - April 2012
Hollywood Video November 2008 - June 2010
Skills
Sales, Team Leadership, Customer Experience, Telecommunications, Public Speaking, Technical Support, Media Relations, Public Relations, Leadership, Customer Service, Sales Management, Retail, Coaching, Selling, Customer Satisfaction, Wireless, Customer Retention, Management, Account Management, Mobile Devices, Wireless Networking, Training, Direct Sales, VoIP, Spanish, CRM, Team Building, Troubleshooting, Product Marketing, B2B, Strategic Partnerships, Teamwork, IP, Sales Process, Marketing Strategy, Managed Services, Salesforce.com, New Business Development, Solution Selling, Cellular Communications, Team Management, Time Management, Sales Operations, Marketing, Call Centers, Mobile Technology, Sales Presentations, Unified Communications, Telephony, Broadband
Education
Laney College 2014 — 2016
Bachelor of Arts (B.A.), Psychology
T-Mobile USA July 2012 - Present
Rocket Songs July 2011 - July 2012
The 2011 Farm Progress Show Featuring Rodney Atkins May 2011 - January 2012
Bullseye Public Relations 2009 - 2011
First Step Records/BlueBox Records 2009 - 2011
Skills
Microsoft Office, Apple, Social Media Marketing, Field Marketing, Creative Visualization, Sponsorship Relations, Eventing, Public Relations, Advertising, Facebook, Music, Sponsorship, Radio, Management, Customer Service
Education
Millikin University 2008 — 2012
Music Business/Communication Double Major, Music, Business, Communication Theory, Public Relations
T-MOBILE September 2010 - Present
T-Mobile USA 2005 - October 2010
Wireless Facilities Inc. (WFI) September 2002 - October 2005
Exi Parsons Ltd.at Dallas, USA[Change Company December 2001 - August 2002
Ericsson, China March 2001 - July 2001
GrameenPhone 1996 - 2000
Skills
HSPA, Actix, RNC, UTRAN, WCDMA, TEMS, UMTS, HSDPA, 4G, RF Engineering, Network Performance
Education
Khulna University of Engineering and Technology 1991 — 1995
Bachelor's Degree, Electrical and Electronics Engineering
T-Mobile USA July 2011 - Present
T-Mobile July 2010 - July 2011
T-Mobile March 2010 - August 2010
T-Mobile July 2009 - April 2010
T-Mobile July 2007 - July 2009
T-Mobile July 2005 - July 2007
Skills
Wireless, Mobile Devices, Sales, Sales Operations, Strategy, Retail, Forecasting, Training, Marketing Strategy, Management, Customer Retention, Account Management, Project Planning, Telecommunications, Direct Sales, Sales Management
Education
Loyola University Maryland 2000 — 2005
BA, Business Management
Verizon Wireless May 2014 - Present
T-Mobile USA May 2011 - August 2012
T-Mobile USA August 2010 - March 2011
T-Mobile USA August 2005 - May 2010
Voicestream Wireless August 2001 - July 2005
Skills
Sales Presentation..., Onboarding, Sales Management, Account Management, Relationship Management, Building Relationships, Forecasting, Business Development, Product Launch, Service Launches, Team Building, Small Business, Dealer Management, Sales, Customer Satisfaction, Sales Operations, Management, Contract Negotiation, Leadership, Wireless, Training, Retail, Sales Process, Customer Retention, Selling, Telecommunications, Strategy, Sales Presentations
Education
McNeese State University
St. Louis Catholic High School
Aurora Behavioral Health Care January 2015 - March 2015
Aurora Behavioral Health Care October 2013 - March 2015
North County Serenity House May 2013 - August 2013
Seasons Hospice & Palliative Care May 2012 - December 2012
Walgreens February 2010 - June 2010
T-Mobile USA February 2008 - February 2010
Cox South Hospital February 2004 - March 2008
Skills
Case Management, Client Advocacy, Psychosocial Assessment, Research, Therapeutic Crisis..., Written & Oral..., Social Services, Psychology, Training, Time Management, Hospitals, HIPAA, Mental Health, Motivational..., Therapists, Group Therapy, Crisis Intervention, Mental Health Counseling, CBT, Psychotherapy, Adolescents, Customer Service, Behavioral Health
Education
University of Southern California 2011 — 2014
Master's, Social Work
Missouri State University 2003 — 2006
Bachelor's Degree, Psychology
University of Missouri-Columbia 2001 — 2003
BS Psychology, Psychology
Fair Grove High School
Diploma
Prepaid Wireless Group December 2012 - Present
TDP Wireless (TDP Inc.) August 2011 - December 2012
T-Mobile USA March 2007 - August 2011
Deloitte and Touche June 2004 - March 2007
Protiviti Inc May 2003 - May 2004
Small Business Development Center October 2001 - May 2003
Skills
SQL, PHP, MySQL, HTML, AJAX, JavaScript, VBScript, Microsoft Excel, Microsoft Word, PowerPoint, SAS Certified Base..., python, R, Data Analysis, Python, Management, Leadership, Business Development, Sales, Mobile Devices, Strategy, Start-ups, Wireless, Product Management, Customer Service, Strategic Planning
Education
Washington State University - College of Business and Economics 2001 — 2002
MBA, Finance, MIS
Lewis-Clark State College 2000 — 2001
BS, Business Administration
Utah Valley State College 1998 — 2000
AA, General Studies
It Works Global January 2015 - Present
CIGNA Group Insurance April 2003 - Present
T-Mobile USA February 2009 - June 2012
Skills
Customer Service, Microsoft Word, Teaching, Public Speaking, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, Event Planning, Research, Wellness, Event Management
Education
Lincoln Technical Institute-Allentown 2012 — 2013
Certificate, Allied Health and Medical Assisting Services
Allentown Central Catholic High School
Diploma, Business
Lehigh County Community College
Associate of Arts and Sciences (AAS), Administrative Assistant and Secretarial Science, General
Verizon Wireless September 2014 - Present
T-Mobile November 2012 - Present
T-Mobile USA July 2012 - November 2012
T-Mobile USA March 2012 - July 2012
T-Mobile USA August 2011 - December 2011
T-Mobile USA April 2011 - August 2011
T-Mobile USA August 2010 - December 2010
Ericsson India LTD January 2007 - December 2010
Ericsson January 2006 - January 2007
Skills
LTE, HSPA, UMTS, GSM, Communications Audits, Actix, TEMS, TEMS Investigation, Atoll, RF Engineering, Drive Test, WCDMA, MapInfo, Network Optimization, RF, HSDPA, 3G, RF Planning, RAN, Network Performance, Edge, RNC, UTRAN, Optimization, Ericsson OSS, NSN, NetAct, MapInfo Professional, HSUPA, Network Design, MIMO, 4G, 2G, RF design
Education
Kurukshetra University
Bachelors, TechnologyElectrical Engineering
JMIT RADAUR 2000 — 2004
Electrical, Electrical, Electronics and Communications Engineering
Deconstruction Inc. March 2015 - Present
Friends of Ameya Pawar January 2015 - February 2015
Swatch Group US November 2013 - September 2014
Swatch Group US December 2012 - November 2013
Eternal Spring Martial Arts July 2011 - 2013
I AM Self Defense 2010 - 2013
Chicago In Home Self Defense January 2008 - January 2012
Bulgari USA June 2008 - July 2011
T-Mobile USA July 2005 - February 2008
Skills
Martial Arts, Self Defense, Kickboxing, Kung Fu, Wellness, Qigong, Fitness, Training, Management, Advertising, Personal Training, Sales, Fitness Training, Event Management, Sales Operations, Customer Satisfaction
Education
Missouri Valley College 2002 — 2005
Bachelor of Science, Business Administration, Finance
A Gentleman's Image June 2008 - Present
Burdick Lexus October 2011 - August 2012
JOS A BANK December 2009 - July 2011
JOS A BANK April 2007 - December 2009
Dell June 2006 - February 2007
T-MOBILE USA April 2002 - May 2006
Helzberg Diamonds August 2001 - April 2002
Skills
Merchandising, Retail, Customer Service, Customer Relations, Purchasing, Sales Management, Mac OS X, Microsoft Office, Public Speaking, Online Marketing, Product Marketing, Real Estate, Mobile Marketing, Mobile Devices, Marketing Research
Education
Baker College
Business and Marketing
East Detroit High School- College
Macomb Community College
General Studies
CORE Performance Company August 2015 - Present
CORE Performance Company August 2012 - Present
Clear Evolution, LLC December 1998 - Present
DeKalb History Center April 2009 - March 2012
The Artisan Residential Condominium Association November 2008 - October 2010
Pink & Green Publishing January 2007 - January 2008
Ribbon Nutrition January 2007 - January 2008
Better Nutrition Magazine 2004 - March 2005
T-Mobile USA 2002 - 2003
Skills
Social Media, Salesforce.com, Public Speaking, Sales, Social Media Marketing, Customer Service, Advertising, Marketing, Social Networking, Microsoft Office, Facebook, Online Advertising, Account Management, Strategic Planning, Marketing Strategy, Project Management, Dogs, Coaching, Management, Training, Public Relations, Event Planning, Marketing Communications, Email Marketing, Online Marketing, Event Management, Community Outreach, Leadership, Blogging, Fundraising, Entrepreneurship, Small Business, Team Building, Foursquare
Education
Millsaps College 1989 — 1991
Sociology
T-Mobile USA August 2005 - Present
Polaris Financial Services October 2004 - January 2007
T-Mobile March 2002 - August 2005
Adecco-Verizon Wireless April 2001 - February 2002
Adecco- AT&T Wireless August 2000 - March 2001
Adecco- AT&T Wireless August 2000 - March 2001
Re/Max Northwest April 1999 - December 1999
Skills
SAP R/3, Process Improvement, Access, Sarbanes-Oxley Act, Testing, Forecasting, SAP, Databases, SharePoint, Microsoft Excel, Procurement, Cross-functional Team..., Management, Telecommunications, Wireless, Quality Assurance, Analysis, Vendor Management, Program Management, Leadership, Account Management, SAP ERP, Integration
Education
Lake Washington Institute of Technology 1997 — 2000
2002Rockwell Institute
2007SAP Education
Otteson High School
High School Diploma; Participated, Running Start Program- General Education; Math, Science, English, US History/Government
Microsoft August 2014 - Present
Infinite Computer Solutions September 2011 - August 2014
Clearwire July 2007 - September 2011
T-Mobile USA October 2005 - July 2007
Deep Motors - India September 2001 - March 2003
Skills
Software Project..., Software Quality..., Resource Management, Offshore Management, Quality Assurance, Test Automation, SDLC, Agile Methodologies, Test Planning, Requirements Analysis, Functional Testing, User Acceptance Testing, Performance Testing, Telecommunications, Testing, Software Quality..., Software Documentation, System Testing, SQL, Integration, Project Management, Visio, XML, Oracle, Unix, Quality Center, Test Cases, Business Analysis, Linux, QTP, Software Development, Test Strategy, Requirements Gathering, Regression Testing, Databases, Scrum, Analysis, Test Management, Waterfall, Agile Project Management, Business Requirements, SharePoint, Web Services, Web Applications, Manual Testing, PMP, Release Management, PL/SQL, SOA, JIRA
Education
UC Berkeley Extension 2009 — 2010
Certificate Program in Project Management, Project Management
Lamar University 2003 — 2005
MS, Computer Science
University of Mumbai 1997 — 2001
B.Engg., Computer Engineering.
OnDeck December 2014 - Present
Comcast May 2014 - December 2014
Comcast Cable July 2012 - May 2014
T-Mobile USA January 2006 - June 2012
T-Mobile USA September 2006 - January 2008
Alliance Data Systems January 1998 - January 2005
Skills
Call Center, Customer Experience, Customer Retention, Workforce Management, Training, Forecasting, Leadership, Call Centers, Customer Satisfaction, Cross-functional Team..., Management, Contact Centers, IVR, Customer Service, Team Leadership, Process Scheduler, Telecommunications, Team Building, Process Improvement, Vendor Management, Performance Management, Analysis, Wireless, Coaching, Time Management, Troubleshooting, Project Management
Education
Metropolitan State University of Denver 1999 — 2003
Bachelor of Fine Arts, Photography
Self Employed September 2015 - Present
Sprint Nextel June 2012 - September 2015
Sprint January 2010 - April 2012
T-Mobile USA January 2001 - September 2009
VoiceStream Wireless July 2000 - January 2001
Nextel S.A. May 1997 - July 2000
Front Page Seattle and Emerald City TV June 1995 - April 1997
United Broadcasting November 1989 - June 1995
Skills
Blackberry, B2B, Mobile Devices, Android, Wireless, VoIP, Telecommunications, Sales, Mobile Technology, Sales Process, Solution Selling, Training, Management, Retail, Sales Operations, Lead Generation, Salesforce.com, Direct Sales, Customer Retention
Education
Manchester College 1977 — 1981
Bachelor's Degree
Manchester University 1977 — 1980
Associate of Arts (AA)
Dean Foods September 2013 - Present
Dean Foods January 2012 - September 2013
Dean Foods June 2010 - January 2012
T-Mobile USA January 2010 - June 2010
T-Mobile August 2008 - January 2010
Whirlpool Corporation June 2004 - August 2008
Whirlpool Corporation October 2002 - June 2004
Colgate Palmolive 1998 - 2002
Colgate 1994 - 1998
PPG 1991 - 1994
Skills
SAP, ERP, Cross-functional Team..., Business Intelligence, Vendor Management, Process Improvement, Supply Chain, Business Analysis, Change Management, Supply Chain Management, Business Process..., IT Strategy, Leadership, Strategy, Project Management, Software Documentation, SAP ERP, Management, Team Leadership, Business Process, SDLC, Analysis, CRM, IT Management, Solution Architecture, Integration, Security, Project Portfolio..., PMO, Business Transformation, Information Technology, Program Management, Outsourcing, PMP, Six Sigma, Process Engineering, Leadership Development, ITIL, Governance
Education
Loughborough University 1984 — 1988
Civil Engineering (Building Services), Building Services
Park High School, Birkenhead 1982 — 1984
Bachelor of Science (B.Sc.), A Levels
Methanex Corporation August 2015 - Present
Logan Human Resources Management Inc. September 2012 - Present
Allium Consulting Corporation June 2012 - Present
Teradici March 2013 - April 2015
New Gold July 2011 - June 2012
North Shore Credit Union April 2010 - June 2011
PMC-Sierra September 2008 - April 2010
PMC Sierra March 2007 - September 2008
HSBC 2005 - 2007
T-Mobile USA 2003 - 2005
Skills
Compensation Management..., Total Rewards, Executive Compensation, Incentive Plan Design, Project Management, HRIS, HR Reporting, Data Analysis, Data Modeling, Performance Management, Benefits Management &..., Incentive Programs, Human Resources, Executive Pay, Leadership, Employee Benefits, Talent Management, Deferred Compensation, Cross-functional Team..., Personnel Management, Succession Planning, Management, Organizational..., Compensation & Benefits
Education
McMaster University 1990 — 1992
MBA
The University of British Columbia 1985 — 1989
BA
HBO December 2012 - Present
People Making a Difference (PMD) January 2012 - Present
Compuware Gomez May 2011 - November 2012
Harris Corporation October 2010 - May 2011
T-Mobile, USA January 2007 - September 2010
SavaJe Technologies May 2006 - October 2006
Nokia January 2001 - January 2006
Nokia January 2000 - January 2001
Nokia Networks January 1999 - January 2001
Nokia Networks January 1998 - January 1999
Skills
Mobile, Wireless, Process Development, Cross-functional Team..., Agile, Android, International Business, Executive Management, Quality Assurance, Mobile Devices, Agile Methodologies
Education
Massachusetts Institute of Technology
SM, Electrical Engineering and Computer Science
North Carolina State University
BS, Electrical Engineering
Oxford University
University of Massachusetts
MBA, Business administration
T-Mobile, USA 2005 - Present
t-mobile October 2000 - Present
T-Mobile 2000 - Present
T-Mobile via Corestaff 2000 - Present
Skills
HRIS, Onboarding, ADP Payroll, Benefits Administration, Employee Benefits, Payroll, FMLA, Applicant Tracking..., Human Resources
Education
Lansing Community College 1988 — 1990
T-Mobile USA Mobile AssociateT-Mobile2005 - Present
T-Mobile 2005 - 2010
Education
Mesa Community College 2007 — 2007
Bonin enterprise June 2009 - Present
Garland CERT (Community Emergency Response Team) September 2008 - Present
T-Mobile USA December 2007 - June 2009
ABeam/Tranzation April 2007 - December 2007
Konica Minolta Business Solutions June 2005 - April 2007
Maxim Healthcare December 2004 - June 2005
Skills
Solution Selling
Education
Louisiana State University 2000 — 2004
BS, Chemistry
FES March 2013 - Present
LCC October 2012 - February 2013
Nexius Wireless, Inc. March 2004 - April 2012
T-Mobile USA 1999 - 2009
Nexius Wireless 2004 - 2007
Incode Wireless 2003 - 2003
Marconi Wireless 1996 - 2002
Skills
RF Engineering, GSM, 3G, UMTS, Telecommunications, LTE, RF, CDMA, WiMAX, Microwave, 4G, Actix, WCDMA, HSPA
Education
Mapua Institute of Technology 1986 — 1991
Bachelor of Science in Electronics and Communications Engineering
Mapua Institute of Technology
T-Mobile August 2007 - Present
T-Mobile February 2007 - Present
T-Mobile USA 2007 - Present
T-Mobile Wireless 2006 - Present
Skills
LTE, CDMA, Telecommunications, Cellular Communications, 4G, Wireless, Vendor Management, Mobile Devices, UMTS, GSM, VoIP, Mobile Communications, WiMAX, 3G, Microwave
Education
Middlesex County College 1980 — 1981
Liberal Arts - General
Leidos January 2015 - Present
Volunteer/ Non-Profit Organizations September 2010 - Present
Leidos September 2013 - January 2015
SAIC July 2012 - September 2013
National Counseling Group March 2010 - April 2012
National Counseling Group September 2009 - April 2012
Pre-Paid Legal Services, Inc January 2001 - January 2009
T-Mobile USA October 2004 - November 2006
Century 21 All Service January 2004 - December 2004
CitiFinancial/ Washington Mutual Finance October 2003 - November 2004
Skills
Crisis Intervention, Customer Service, Public Speaking, Research, Psychology, Coaching, Microsoft Office, Training, PowerPoint, Team Building, Social Media, Strategic Planning, Microsoft Word, Community Outreach, Teaching, Fundraising, Event Planning, Logistics, Microsoft Excel, Creative Writing, Blogging, Songwriting, Mental Health, Government Procurement, Report Writing, Program Management, Nonprofits, Social Networking, Security Clearance, DoD
Education
Liberty University 1995 — 1998
Bachelor of Science, Clinical Psychology
Word of Life Bible Institute 1994 — 1995
Clinical Psychology
AT&T August 2014 - Present
AT&T July 2011 - Present
Talley Inc February 2011 - June 2011
Bechtel May 2010 - December 2010
Bechtel May 2010 - December 2010
T-Mobile USA June 2001 - May 2010
T-Mobile June 2000 - May 2010
Voicestream Wireless September 1999 - June 2001
Aerial Communication, Inc September 1999 - June 2000
Skills
Wireless, 4G, Cellular Communications, UMTS, LTE, Telecommunications, Microwave, GSM, 3G, WCDMA, Optical Fiber, Ethernet, Antennas, Fiber Optics, Site Development, 2G, Computer Network..., T1, IP, Vendor Management, Software Documentation, RF Engineering, Switches, Engineering, Procurement
Education
Lake Area Tech School 1983 — 1985
Lake Area Technical Institute
Business Degree
Wireless Link, LLC October 2010 - Present
AT&T 2010 - Present
AT&T 2010 - 2014
Celcite Management Solutions October 2010 - September 2013
T-Mobile USA November 2004 - October 2010
General Dynamics 2002 - 2004
MSI/Marconi 2000 - 2003
Pacific Bell Wireless May 1997 - May 2000
LCC 1995 - 1997
Dolby Laboratories 1995 - 1996
Skills
RF Engineering, UMTS, RF, Optimizations, 2G, 3G, CDMA, LTE, Optimization, Wireless, Cellular Communications, GSM, RF Planning, 4G, HSPA, RAN, EVDO, TEMS, Edge, TEMS Investigation, HSDPA, RF design, MapInfo, WCDMA, Atoll, Network Optimization, UTRAN, MapInfo Professional, Ericsson OSS, DAS, Nemo, Network Engineering, OFDM, RNC, Network Performance, GPRS, Antennas, Drive Test, WiMAX, Microwave, Network Design
Education
Mapua Institute of Technology 1986 — 1991
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Panasonic Automotive Systems September 2013 - Present
GFA Inc. August 2010 - September 2013
T-Mobile August 2002 - August 2010
T-Mobile USA August 2002 - August 2010
Skills
FMLA, Employee Relations, Recruiting, Human Resources, Personnel Management, Workers Compensation, Background Checks, Onboarding, Succession Planning, Performance Management, HR Policies, Logistics, Employee Recognition, Labor Relations, Training, Research, Talent Management, Employee Benefits, Data Analysis, Temporary Placement, Leadership, New Hire Orientations, Workforce Planning, Screening, Management, Deferred Compensation, Talent Acquisition, Performance Appraisal, HRIS, Employee Engagement, Payroll
Education
LaGrange College 2004 — 2008
Bachelors, Business Administration/Minor Human Resources
Mobilelink August 2015 - Present
Samsung February 2013 - April 2015
Best Buy July 2011 - November 2012
RadioShack January 2007 - July 2011
Radioshack January 2007 - July 2011
Radioshack January 2007 - July 2011
Wireless Advocates 2005 - 2007
Wireless Advocates 2005 - 2007
T-Mobile USA 2004 - 2005
Wireless Retail 2000 - 2004
Skills
Sales Management, Retail, Leadership, Training, Management, Sales Operations, Direct Sales, Profit, Merchandising, Income Statement, Sales, Customer Satisfaction, Account Management, Inventory Management, B2B, Team Building, Talent Management, New Business Development, Customer Service, Selling, Team Leadership, Operations Management, Employee Training, CRM, P, Performance Management, Store Management, Customer Retention, Sales Process, Recruiting, Business Development, Customer Experience, Hiring
Education
Minnesota School of Business 1998 — 2000
Associate's degree, Business Administration and Management, General
T-Mobile April 2015 - Present
T-Mobile USA 2012 - April 2015
T-Mobile April 2010 - April 2012
T-Mobile 2008 - 2010
T-Mobile 2002 - 2008
McDonald's Corporation 1998 - 2000
The Walt Disney Company 1996 - 1998
Disney Interactive Studios 1995 - 1996
The Disney Store 1991 - 1995
Disney Consumer Products 1990 - 1991
Education
Lewis and Clark College 1986 — 1990
Bachelor of Science, Business Administration
Huawei October 2010 - Present
Huawei July 2010 - October 2010
Fibertower April 2010 - June 2010
Huawei September 2008 - April 2010
Tek Systems June 2008 - August 2008
The Marquis Group January 2008 - May 2008
T-Mobile USA August 2007 - December 2007
Verizon February 2007 - July 2007
CST Services,Inc. December 2001 - January 2007
Smart Communications, Inc. January 2000 - December 2001
Skills
3G, RAN, UMTS, GSM, Microwave, Transmission, Wireless, Telecommunications, LTE, BSS, CDMA, T1, Cellular Communications, Optical Fiber, RF, Network Design, Fiber Optics, Routers, Wireless Networking, Computer Network..., WiMAX, PDH, SDH, Troubleshooting, Drive Test, 2G, Integration, WCDMA, Antennas, NSN, Open Source Software, HSPA
Education
Mapua Institute of Technology 1989 — 1994
BS Electronics and Communications Engineering, Telecommunications
Notre Dame University 1985 — 1989
T-Mobile August 2013 - Present
T-Mobile January 2011 - Present
T-Mobile February 2007 - January 2011
T-Mobile USA 2007 - 2011
EXPRESS 2004 - 2007
Pier 1 Imports 1995 - 2004
Skills
Merchandising, Retail, Team Building, Sales Management, Coaching, Cross Functional..., Strategic Planning, Sales Operations, Communication, Leadership Development, Full P&L Responsibility, Customer Service, Strategic Partnerships, Marketing Strategy, Customer Satisfaction, Recruiting, New Business Development, Management, Cross-functional Team..., Account Management, Team Leadership, Sales, Operations Management, Direct Sales, Inventory Management, Negotiation, Business Development, Leadership, B2B, Contract Negotiation, Marketing, Business Strategy, Sales Process, Vendor Management, P&L Management, Customer Retention, Selling, Customer Experience, Profit, Income Statement, Product Management, Strategy, Solution Selling, Product Marketing, Competitive Analysis, Profit Maximization, CRM, Mobile Devices, Forecasting, Wireless
Education
Michigan State University
Bachelor's of Science degree, Business, Management, Marketing, and Related Support Services
Kroll Ontrack May 2008 - Present
T-Mobile USA January 1997 - May 2008
Skills
Telecommunications, Wireless, Software Documentation
Education
Minnesota State University, Mankato 1984 — 1987
Bachelor's degree
T-Mobile July 2009 - Present
T-Mobile USA 1997 - Present
Education
Kentucky Wesleyan College 1990 — 1994
Singh's Caribbean Heat June 2006 - Present
Verizon Wireless October 2013 - December 2013
2020 Companies August 2013 - September 2013
Target Mobile (Radio Shack) September 2012 - March 2013
AT&T Mobility April 2009 - December 2009
T-Mobile USA March 2007 - March 2009
Skills
New Business Development, Marketing Strategy, B2B, Marketing, Retail, Customer Service, Cold Calling, Merchandising, Trade Shows, Inventory Management, Product Marketing, Team Building, Wholesale, Advertising, Salesforce.com, Key Account Management, Direct Sales, Pricing, Product Development, Sales Presentations, Purchasing, Marketing Communications, Forecasting, Marketing Management, Sales, Sales Management, Account Management, Sales Operations, Leadership, Customer Satisfaction, Customer Retention, Sales Process, Customer Experience, Telecommunications
Education
Minneapolis Community and Technical College 2007 — 2014
Business management, Marketing
T-Mobile USA Design Engineering ManagerTechnology Research Consultants, Inc.2005 - 2007
Education
Mapua Institute of Technology 1989 — 1994
BSECE, Engineering
Roman Jewelers March 2011 - Present
Eastern Pennsylvania Business Journal March 2011 - November 2011
Diversified Payroll Solutions 2009 - May 2010
Coffee News of Lehigh Valley, LLC January 2005 - November 2009
First Priority Pay January 2009 - September 2009
T-Mobile, USA October 1996 - January 2004
Verizon, Whitehall, Pennsylvania , November 1993 - July 1996
Computerland of Somerville November 1988 - October 1993
Skills
Training, Salesforce.com, Sales Operations, Sales, Recruiting, New Business Development, Merchandising, Marketing Strategy, Management, Leadership, Enterprise Software, Customer Service, Customer Retention, CRM, Account Management
Education
Middlesex County College 1981 — 1983
Computer Science
T-Mobile USA June 2010 - Present
Starbucks Coffee Company December 1997 - February 2009
Zale Corporation March 1995 - December 1997
Pier 1 imports May 1992 - March 1995
TJ Maxx March 1986 - May 1992
Education
La Salle University 1971 — 1975
BA, Sociology/Criminal Justice
MobilNet Services June 2007 - Present
Cincinnati Bell 2014 - 2015
T-Mobile USA October 2005 - May 2007
ReakTech Company Ltd. 2004 - 2005
Millicom Ghana Ltd. June 2002 - December 2004
Millicom Ghana Ltd. August 1998 - May 2002
Skills
GSM, 3G, Wireless, UMTS, GPRS, CDMA, EVDO, LTE, Network Design, BSS, RF
Education
University of Phoenix 2009 — 2010
MBA, Business Management
Kaplan University 2008 — 2008
Diploma, Project Management
Kwame Nkrumah' University of Science and Technology, Kumasi 1993 — 1998
BSc, Electrical/Electronic Engineering
Presec
Express Employment Professionals December 2006 - Present
T-Mobile 2004 - 2006
T-Mobile USA 2003 - 2005
Absolut Spirits Co., Inc. 2002 - 2004
Coors Brewing Company, Inc. 1994 - 2002
Procter & Gamble 1989 - 1994
Procter&Gamble 1987 - 1994
Skills
Sales Management, Marketing Strategy, New Business Development, Recruiting, Account Management, Marketing, Team Building, Strategic Planning, Sales, Customer Service, Public Relations, Marketing Communications, Advertising, Social Media Marketing, Marketing Management, Social Media, Direct Sales, Talent Acquisition, Cold Calling, Coaching
Education
University of Florida - Warrington College of Business Administration 1985 — 1987
MBA, Marketing
Kenyon College 1977 — 1981
BA, Political Science
LTV Holdings October 2005 - July 2014
Freelance Computer Consultant February 2003 - April 2014
CarMax August 2012 - January 2013
FHAAMLO HOLDINGS August 2004 - October 2005
Cingular Wireless August 2003 - August 2004
T-Mobile USA March 2002 - July 2003
Skills
Equities, Investments, Derivatives, Portfolio Management, Capital Markets, Marketing Strategy, Futures, Options Strategies, E-mini S&P 500 Futures, Bloomberg Terminal, Foreign Exchange, Sales, Risk Management, Financial Analysis
Education
Lynn University 1997 — 2002
B.A. Communication (with emphasis in Marketing), Communication, General
BISSELL Homecare, Inc. January 2013 - Present
T-Mobile USA October 2009 - October 2012
kgb August 2006 - October 2009
kgb February 2003 - August 2006
kgb June 2002 - February 2003
IBM Global Process Services August 2001 - June 2002
AT&T Wireless Services July 1998 - August 2001
Skills
Call Center, Customer Service, Hiring, Performance Management, Coaching, Customer Satisfaction, Operations Management, Sales Management, Six Sigma, Excel, Microsoft Office, Telecommunications, Vendor Management, Team Leadership, Leadership Development, Call Centers, Customer Retention, Customer Experience, Cross-functional Team..., Management, Forecasting, Process Improvement, Leadership, Workforce Management, Microsoft Word, Vendor Contracts, RFP Generation, SOW, Contact Centers, Microsoft Excel, Start-ups, Sales, Project Planning
Education
Liberty University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
ECPI College of Technology 2000 — 2001
MCSE, Information Technology
University of Central Florida 1996 — 2000
Bachelors of Science, Criminal Justice
North Tampa Church of Christ August 2012 - Present
T-Mobile USA October 2009 - June 2012
T-Mobile 2000 - 2009
T-Mobile 1998 - 2000
Aetna 1991 - 1997
Skills
Analysis, Team Building, Billing, Administration, Visio, Vendor Management, SharePoint, Troubleshooting, Process Improvement, Quality Assurance, Problem Solving, Word, Budgeting, Team Leadership, Compliance, Outlook, Excel, Good Communications, Microsoft Excel, Project Management, System Administration, Program Management, Budgets, Telecommunications, Call Centers, Business Analysis, Wireless, Technical Support, Microsoft Word, Management, ITIL, Operations Management, Training, Customer Service, Invoicing, Change Management, Cross-functional Team..., Integration, Software Documentation, Access, Microsoft Office, Customer Satisfaction, Customer Experience, Security, Networking, VoIP, Organizational..., Project Planning, Employee Relations, Customer Retention
Education
David Lipscomb University
BS, Business Mgmt/Secretarial Studies
T-Mobile USA Project ManagerSRZ SecurityMay 2004 - October 2005
Education
Lorain County Community College 2003 — 2006
Associates, Science/Mathematics
T-Mobile May 2012 - Present
Alcatel-Lucent 2008 - April 2012
Astron Solutions, LLC April 2007 - April 2012
T - Mobile USA April 2007 - August 2008
GTL Limited January 2000 - March 2007
Skills
RAN, UMTS, CDMA, GPRS, GSM, LTE, 3G, WCDMA, SIGTRAN, IMS, Wireless, 2G, IMS DB/DC, Integration, Open Source Software, BSS, Cellular Communications, 4G, Telecommunications, Switches, IP, Network Design, SS7, Computer Network...
Education
Middlesex University
Master's Degree
Utkal University
Bachelor's Degree
College Loan Corporation September 2014 - Present
Self August 2008 - Present
Ebay auctions and Shipping August 2008 - Present
Silver State Schools Credit Union August 2013 - September 2014
Robert Half Technology July 2013 - July 2013
Intelligent Technical Solutions June 2013 - July 2013
T-mobile USA December 2010 - April 2012
Secure-tek March 2010 - June 2010
AT&T Mobility September 2005 - August 2008
Wireless Advocates LLC June 2005 - August 2005
Skills
Troubleshooting, Sales, Customer Service, Windows 7, Windows Server, Inventory Management, Team Leadership, Training, DNS, Microsoft Technologies, Microsoft Certified..., Hardware, DHCP, CompTIA A+ Certification, Help Desk Support, Security, Wireless, Public Speaking, Telecommunications, Teamwork, Server Administration, Technical Support, Networking, A+ Certified, Active Directory, Blackberry, Laptops, VPN, Software Installation, Retail Sales, Profit, Spanish, Supervisory Skills, Direct Sales, Customer Satisfaction, Customer Experience, Customer Retention, Sales Operations, Account Management, CompTIA Network+..., CompTIA Security+..., Sales Presentations, Employee Training, B2B, Inventory Control, Time Management, Call Centers, Solution Selling, Retail, Windows Vista
Education
LV-PITA 2012 — 2013
IT Certifications
Long Beach City College 2001 — 2006
Associate of Arts (A.A.), Speech Communication and Rhetoric
RIm Of The World HS 1996 — 2000
High School Diploma
Cisco Systems February 2012 - Present
T-Mobile USA January 2011 - January 2012
Nokia Siemens Networks April 2005 - January 2011
Nokia Networks September 1998 - March 2005
Bayan Telecommunications December 1995 - August 1998
Skills
MPLS, Multicast, OSPF, BGP, Core Network, PCRF, Data Center Architecture
Education
The University of Dallas 2003 — 2005
MBA
Mapua Institute of Technology 1991 — 1995
BS ECE, Electronics and Communications
T-MOBILE USA June 2005 - Present
WFI Inc January 2001 - June 2005
Smart Communications, Inc. November 1999 - April 2001
Education
Mapua Institute of Technology 1992 — 1997
BS in Electronics & Communications Engineering, Electronics & Communications
T- Mobile usa January 2006 - Present
Education
McCann School of Business and Technology 2013 — 2014
Associate's Degree, Medical/Clinical Assistant
Long Island University, Brooklyn Campus
undergraduate, Marketing/Marketing Management, General
Vo's Seafood September 2010 - Present
Vo’s Seafood Restaurant January 2010 - January 2012
T-Mobile November 2007 - April 2010
T-Mobile USA January 2007 - January 2010
Skills
Sales, Sales Management, Customer Service
Education
Lamar Institute of Technology 2008 — 2010
Associate of Science (AS), Instrumentation Technology/Technician
Lamar Institute of Technology
Associates of Applied Science, Instrumentation Technology
West Brook Senior High School
Diploma
T-Mobile USA June 2012 - Present
Papa Johns May 2011 - June 2012
Education
Missouri State University 2010 — 2012
Currently Attending, Computer Science
T-Mobile USA 2009 - Present
Ocean Zen 2007 - 2009
Olive Garden 2000 - 2007
Skills
Sales and Marketing, FOH restaurant..., Customer Service, Customer Service..., Customer Service..., Customer Retention, Customer Acquisition, Customer Engagement, Food Service Operations
Education
Academy of Health Sciences
Certification, Diagnostic Radiology Residency Program
Missouri State University