T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
Ultima Real Estate January 2015 - Present
Great Real Estate inc January 2014 - December 2014
Fathom Realty May 2013 - January 2014
T-Mobile 2007 - 2012
T-mobile usa January 2005 - January 2006
Skills
Customer Service, Microsoft Word, Microsoft Excel, Outlook, Management, Staff Development, Real Estate, Account Management, Customer Satisfaction, Call Centers, Troubleshooting, Team Building, Training
Education
dental replacement training academy 2012 — 2013
RDA
Champions school of real estate 2012 — 2012
Real Estate
University of Phoenix 2010 — 2012
Business Management
University of Central Missouri State 2005 — 2007
Bear Transportation Services November 2014 - Present
Gary Freeman State Farm Insurance August 2013 - August 2014
T-Mobile USA May 2010 - August 2012
T-Mobile USA August 2009 - April 2010
T-Mobile September 2000 - July 2009
Raytheon Systems Company January 2000 - July 2000
Skills
Recruiting, Training, Sales, Sales Management, Multi-channel Retail, Account Management, Program Management, Management, Accounting, Banking, New Business Development, Staff Development, Leadership, Direct Sales, Analysis, Team Building, Sales Operations, Wireless, Employee Training, Customer Experience, Sales Process, Retail, Customer Service, Marketing, Team Leadership, Strategy, Cross-functional Team..., Merchandising, Outlook, Customer Satisfaction, Customer Retention, Business Development, Telecommunications, Insurance, Life Insurance, Health Insurance, Property & Casualty..., Mortgage Lending, Residential Mortgages, IRAs, Roth IRA, Retirement Planning, Mutual Funds, Car Loans, Successful Business..., SEP IRA, College Savings Plans
Education
University of North Texas 1992 — 1996
Bachelor of Business Administration (B.B.A.), Banking, Corporate, Finance, and Securities Law
University of North Texas 1992 — 1996
Bachelor's of Business Administration, Finance and Financial Management Services
Vail Resorts August 2011 - Present
Vail Resorts August 2007 - August 2011
Vail Resorts November 2006 - July 2007
Vail Resorts - Breckenridge Ski Resort November 2005 - April 2006
T-Mobile USA February 2005 - October 2005
Skills
Sales, Account Management, Marketing Strategy, Sales Management, Hotels, B2B, Business Strategy, Marketing, Tourism, Trade Shows, Hospitality Management, Hospitality, Strategic Planning, Negotiation, Business Development, Leadership, Revenue Analysis, Resorts, Event Management, Social Media Marketing
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2012 — 2014
Masters of Business Administration
University of New Hampshire 2000 — 2004
Bachelor of Arts
Cox Communications March 2013 - Present
AT&T Mobility August 2008 - March 2013
Telcordia Technologies October 2007 - May 2008
TTM March 2007 - October 2007
T-Mobile USA March 2006 - February 2007
Weyerhaeuser February 2004 - March 2006
Business Telecom Inc / BTI June 2000 - January 2004
Skills
Provisioning, Inventory Management, Wireless, Ethernet, Circuit Design, Transport Engineering, Granite, Remedy, VFO, Switches, T1, BMC Remedy, Network Engineering, Software Documentation, Testing, Networking, Routers, Telecommunications, VoIP
Education
University of North Carolina at Chapel Hill 1991 — 1995
B.S., Psychology
ZTE September 2012 - Present
T-Mobile USA July 2006 - July 2012
T-Mobile USA August 2003 - July 2006
T-Mobile USA April 2002 - August 2003
VoiceStream Wireless September 2000 - April 2002
Aerial Communications November 1999 - September 2000
Skills
Sales Management, Inventory Management, Retail, Hiring, B2B, Account Management, Customer Service, P&L, Recruiting, Sales Operations, Income Statement, Wireless, Business Development, Sales Presentations, Selling, Management, Training, Building Relationships, CRM, Leadership, Customer Retention, Employee Training, Sales
Education
University of Montana 1996 — 1998
B.S., Biomechanics/Exercise Science
South Park High School 1989 — 1993
Diploma
Nike July 2013 - Present
T-Mobile USA July 2012 - July 2013
T-Mobile July 2009 - July 2009
Amazon.com May 2007 - March 2009
Wells Fargo October 2005 - May 2007
Wells Fargo April 2001 - October 2005
Skills
Program Management, Event Planning, Event Management, Communications Strategy, Project Management, Project Portfolio..., Technology..., Cross-functional Team..., Change Management, Strategic Communications, Integration, Strategy, Business Process, Leadership, Management, Business Analysis, CRM, Project Planning, Business Strategy, Product Management
Education
University of Minnesota - Carlson School of Management
MBA, International Business, Marketing
University of Pune
MCS, Master of Computer Science
University of Pune
BCS, Computer Science
University of Washington 2009 — 2010
Public Relations
German-American Institute
German Language
Zetec February 2015 - May 2015
CompuCom October 2012 - January 2015
hiSoft Technology January 2012 - July 2012
GM Nameplate December 2010 - January 2012
SumTotal Systems, Inc. March 2005 - December 2009
Microsoft February 2004 - February 2005
T-Mobile, USA November 2001 - December 2003
The Transpo Group June 2000 - September 2001
LYNX Medical Systems June 1998 - June 2000
Group Health Cooperative September 1990 - September 1998
Skills
HRIS, Benefits Administration, Performance Management, Applicant Tracking..., Recruiting, Deferred Compensation, Onboarding, Employee Relations, Succession Planning, Human Resources, Training, Employee Engagement, Sourcing, Talent Acquisition, Technical Recruiting, Internet Recruiting, Leadership, Interviews, Change Management, Program Management, Project Management, College Recruiting, Employee Benefits, Budgets, Talent Management, Personnel Management, New Hire Orientations, Screening, Organizational..., Coaching, Management, Hiring, Process Improvement, Performance Appraisal, Employment Law, Workforce Planning, Policy, Career Development, Benefits Negotiation, HR Policies, Employee Training, FMLA, HR Consulting, Compensation & Benefit, Employer Branding, Leadership Development, Executive Search, Temporary Placement, Screening Resumes, Organizational...
Education
University of Phoenix
Bachelor of Science, Business Management
T-Mobile USA February 2006 - Present
AT&T / Cingular 1998 - 2006
Skills
4G, RF, Wireless, Telecommunications, Team Building, WCDMA, Negotiation, Strategic Partnerships, Cellular Communications, Mobile Devices, CDMA, Mobile Communications, LTE, UMTS, Mobile Technology, GSM
Education
University of Phoenix
Bachelor of Science, Business Management
University of Southern California
Certificate, Center for Telecom Management
Utica College of Syracuse University
Business Management
City College of Chicago
Electronic Technology
Community College of the US Air Force
Electronic Communications
T-Mobile February 2014 - Present
T-Mobile USA June 2009 - February 2014
T-Mobile 1999 - 2006
Skills
Wireless, Telecommunications, LTE, CDMA, GSM, Cellular Communications, UMTS, 3G, T1, IP, Computer Network..., VoIP, 4G, Switches, SS7, Wireless Networking, Troubleshooting, Mobile Devices, RF, Ethernet
Education
University of Phoenix 2013 — 2014
Information Technology
Intel Corporation May 2013 - Present
Intel Corporation 2013 - 2015
T-Mobile USA December 2011 - 2012
Waggener Edstrom January 2007 - May 2011
Waggener Edstrom May 1994 - December 2007
Skills
Media Relations, Strategic Communications, Crisis Communications, Social Media, Message Development, Thought Leadership, Product Launch, Analyst Relations, Marketing Communications, Speech Writing, Integrated Marketing, Communications Planning, Management, Corporate Communications, Brand Development, Internal Communications, Reputation Management, Strategic Partnerships, Positioning, Messaging, Brand Awareness, Public Relations, Brand Management, Publicity, Campaigns, Press Releases, Leadership
Education
University of Oregon 1989 — 1993
BA Journalism
T-Mobile USA July 2006 - Present
Hartford Life July 2002 - June 2006
iGATE April 1996 - June 2002
CRIS 1992 - 1996
Education
University of Phoenix 2008 — 2010
Master of Business Administration (MBA)
University of Mysore 1983 — 1987
Bachelor of Engineering (BE), Computer Science
AWAKEN Higher Brain Living August 2013 - Present
Sandra Vela Independent Consultant March 2011 - Present
T-Mobile January 2008 - February 2011
T-Mobile, USA 2008 - 2011
Sylvan Learning 2004 - 2006
Convergys October 1999 - May 2002
Consultant April 1995 - October 1999
Skills
Leadership Development, Coaching, Public Speaking, Strategic Planning, Instructional Design, Training & Development, Training Delivery, Training Skills, Teacher Training, Mediation, Writing, Organizational..., Team Building, Parenting, Parent Education, Conflict Resolution, NLP, Teaching, Classroom Management, Management Consulting, Training, Employee Training, MBTI, Community Outreach, Management Development, Executive Coaching, Leadership, Succession Planning, Recruiting, Organizational..., Employee Relations, Workshop Facilitation, Call Centers, Career Development, Performance Management, Performance Consulting, Onboarding, Employee Engagement, Workforce Planning, Personnel Management, Management, Human Resources
Education
University of Phoenix 2003 — 2006
MAOM, Organizational Management
University of the Incarnate Word 1976 — 1979
B.A., Education / Psychology
Maximus Federal Services September 2013 - February 2015
Maximus Federal Services September 2013 - April 2014
Deseret Industries May 2013 - August 2013
Robert Half International/Wells Fargo December 2012 - February 2013
Independant May 2012 - July 2012
T-Mobile USA November 2007 - April 2010
QWEST COMMUNICATIONS CORP August 2005 - October 2007
Community Lender March 2004 - February 2006
Impact Directories March 1999 - October 2002
Eagle Web Press - Boise July 2000 - October 2001
Skills
PowerPoint, Valuation, Excel, Microsoft Office, Financial Analysis, Advertising, Administration, Account Management, Analysis, Business Analysis, Advocacy, Team Building, Business Management, Budgeting, Billing, Bookkeeping, Customer Service, Coaching, Call Center, Customer Relations, Credit, Credit Risk, Customer Focus, Data Analysis, Direct Marketing, Administrative Duties, Mortgage Lending, Quantitative, Teamwork, Team Leadership, Telecommunications, Utilities, Presenter, Customer Experience, Call Centers, Budgets, Management, Invoicing, Administrative Work, Microsoft Excel, Time Management, Training, Leadership, Customer Satisfaction, Public Speaking, Customer Retention
Education
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Business Management & Finance, GPA 3.73
T-Mobile April 2014 - June 2015
T-Mobile USA April 2010 - April 2014
T-Mobile August 2009 - April 2010
T-Mobile November 2005 - August 2009
T-Mobile August 2004 - November 2005
MCI Worldcom January 2003 - April 2004
MCI Worldcom September 1996 - January 2003
MCI June 1991 - September 1996
Java Jim's Coffee House November 1989 - July 1994
MCI July 1990 - June 1991
Skills
Direct Sales, Wireless, Solution Selling, Account Management, Managed Services, Telecommunications, Channel, New Business Development, Unified Communications, Call Center, Sales Operations, Salesforce.com, Strategic Partnerships, Channel Partners, Mobile Devices, Customer Retention, Sales, VoIP, Sales Process, Selling, Customer Experience
Education
University of Nebraska at Kearney 1976 — 1980
Bachelor Of Science, Business Administration
JACKSON HEALTH PLAN October 2009 - April 2011
Great Miami Valley YMCA October 2007 - September 2009
T-Mobile USA June 2001 - April 2007
Omnipoint Communications/VoiceStream Wireless August 1999 - June 2001
DAISYTEK LATIN AMERICA January 1997 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Outlook, Windows, HTML, C++, Budgets, Java, Editing, Strategic Planning, Negotiation, SAP, PeopleSoft, IKA systems, CCC (Christensen..., Watson, POS, QuickBooks, Lotus Notes, Medifax, MARx, Marketing Strategy, Management, Public Speaking, Fundraising, Training, Leadership Development, Leadership, Team Building, Team Leadership, Advertising, Marketing, Social Media, Email Marketing, Social Networking
Education
University of Phoenix-South Florida Campus 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2003 — 2006
Bachelor's degree, Management
Comcast September 2013 - Present
OtterBox August 2012 - September 2013
T-Mobile USA January 2010 - June 2012
T-Mobile USA January 2008 - January 2010
T-Mobile USA February 2002 - January 2008
Skills
Team Leadership, Situational Leadership, Collections, Customer Service, Customer Retention, Account Management, Management, Administrative..., Recruiting, Training Delivery, Front Line Leadership, Call Center, Call Centers, Training, Customer Satisfaction, Employee Benefits, Workforce Management, Finance
Education
University of Phoenix 2005 — 2009
Bachelor's Degree, Human Service/Management
Northglenn High School 1996 — 2000
High School Diploma
Auditmacs May 2012 - Present
Auditmacs June 2010 - April 2012
T-Mobile USA 2009 - 2010
Skills
Wireless, Telecommunications, Databases, Leadership, Teamwork, Account Management, Solution Selling, Sales Management, Project Management, Sales, New Business Development, Customer Service, Managed Services, Mobile Device Management, Sales Operations, Selling, Telecom Expense..., VoIP, Enterprise Software, Management
Education
University of North Florida 2004 — 2007
Master of Arts (M.A.), English Language and Literature, General
University of North Florida 1999 — 2003
Bachelor of Arts (B.A.), English / Communications
Yale Appliance + Lighting September 2011 - Present
Metro Wireless, LLC May 2009 - November 2009
Cape Cod Wireless, LLC May 2003 - May 2009
T-Mobile, USA April 2001 - May 2003
TSR Wireless 1996 - 2000
Skills
Customer Satisfaction, Retail, Management, Sales Operations, Leadership, Product Development, New Business Development, Sales Process
Education
University of Massachusetts Dartmouth 1991 — 1996
BS, Business Management
BMC Durfee High School
Richard Sewell Consulting June 2013 - Present
T-Mobile August 2010 - May 2013
T-Mobile USA June 2008 - August 2010
T-Mobile 2007 - June 2008
Ernst & Young 2002 - 2006
Arthur Andersen Business Consulting 1996 - 2002
Skills
Internal Communications, Executive Communications, Project Management, Strategic Planning, Process Improvement, Communication Training, Corporate Communications, Training, Leadership, Management, Team Leadership, Strategic Communications, CRM, Strategy, Cross-functional Team..., Telecommunications, Analytics, Project Planning, Analysis, Human Resources, Enterprise Software, Employee Training, Vendor Management, Program Management, Customer Experience, Business Process..., Management Consulting, Consulting, Competitive Analysis, Six Sigma, Product Management, Strategic Partnerships
Education
University of Pennsylvania - The Wharton School
MBA
Williams College
B.A., English
Knowledge Universe July 2014 - Present
Knowledge Universe April 2011 - July 2014
T-Mobile USA April 2007 - July 2009
T-Mobile USA September 2003 - April 2007
T-Mobile USA May 2002 - September 2003
T-MOBILE USA August 1999 - May 2002
CELLULAR PLUS March 1993 - April 1999
Skills
Merchandising, Loss Prevention, Customer Relations, Inventory Management, Talent Management, Talent Development, Talent Assessment, Customer Retention, Recruiting, Sales, Retail, Training, Leadership, Cross-functional Team..., Process Improvement, Performance Management, CRM, Operations Management, Sales Management, Business Development, Marketing, New Business Development, Management, Coaching, Budgets, Customer Experience, Change Management, Customer Satisfaction, Hiring, Team Building, Customer Service, Strategic Planning, Sales Operations, Employee Training
Education
University of Phoenix 2009 — 2010
BS, Management
UNC Greensboro June 2014 - Present
The University of North Carolina at Greensboro Special Collections and University Archives August 2014 - Present
Smithsonian Institution Archives June 2015 - August 2015
Liberty Mutual Insurance October 2012 - June 2014
UNC Greensboro January 2011 - May 2012
T-Mobile USA October 2007 - May 2012
Longhorn Steakhouse December 2000 - January 2008
Guanghua Middle School August 2005 - July 2006
Skills
Social Networking, Microsoft Office, Team Leadership, Research, Customer Service, Analysis, Inventory Management, Technical Writing, Microsoft Word, PowerPoint, Microsoft Excel, Higher Education, Typing, Communication, Foreign Languages, Teaching English as a..., Schedules, Administrative..., Creative Writing, News Writing, Employee Training, Hiring, Customer Experience, Teaching, Blogging, Outlook, Coaching, Cataloging, Archival Research, Library Reference, Historical Research, Databases, Community Outreach, Grant Writing, Educational Technology, MARC, Digital Archiving, Historic Preservation, Archival Management, Public Speaking
Education
University of North Carolina at Greensboro 2014 — 2015
Master’s Degree, Library and Information Science, 3.83
University of North Carolina at Greensboro 2011 — 2012
Bachelor of Arts (B.A.), History, 3.8
University of Toledo 2001 — 2005
Film/Cinema/Video Studies
Computerized Facility Integration April 2012 - Present
Nerurkar Consulting LLC March 2010 - March 2012
Accruent December 2008 - March 2010
T-Mobile USA September 2006 - November 2008
Boullioun Aviation Services October 1994 - April 2006
Services Group of America 1988 - 1994
Skills
Mergers, Integration, Telecommunications, SDLC, Business Intelligence, Program Management, ITIL, Change Management, Team Leadership, Project Planning, Cloud Computing, Vendor Management, Contract Negotiations, Strategic Planning, Business Strategy, Data Warehousing, SaaS, Strategy, Contract Negotiation, Software Project..., Leadership, Cross-functional Team..., Mergers & Acquisitions, Project Management, PMO, Process Improvement, Business Analysis, ERP, Management, Enterprise Architecture, Business Development, CRM, Business Process..., Operations Management, Team Management, Business Process, Budgets, IT Management, Outsourcing, Management Consulting, Project Portfolio..., Consulting, IT Strategy, PMP, Enterprise Software, Requirements Analysis, Product Management, Information Technology
Education
University of Phoenix 2000 — 2002
MBA, Technology Management
Kinman Business University 1978 — 1982
BA, Business Law
Villa Maria Academy
T-Mobile US, Inc. May 2011 - Present
T-Mobile USA July 2008 - July 2010
T-Mobile USA June 2006 - June 2008
T-Mobile USA November 2003 - June 2006
Farmers Insurance January 1999 - November 2003
Skills
Sarbanes-Oxley Act, Risk Management, Internal Controls, Internal Audit, Enterprise Risk..., Sarbanes-Oxley, Security, Auditing, Business Continuity, Financial Analysis, Governance, Process Improvement, Information Security, Information Technology, Corporate Governance, Risk Assessment, Fraud, Cross-functional Team...
Education
University of Notre Dame 1984 — 1988
Business, Accounting
T-Mobile January 2015 - Present
T-Mobile February 2011 - Present
T-Mobile USA September 2006 - February 2011
Red Robin Gourmet Burgers May 2002 - September 2006
Skills
Channel, Messaging, Budgeting, Merchandising, Sales Operations, Wireless, P&L Management, Cross-functional Team..., Vendor Relations, Team Management, Retail, Optimization, Team Building, Strategic Planning, Customer Service, Marketing Strategy, Program Management, Inventory Management, Coaching, Direct Marketing
Education
The University of Montana 1999 — 2001
BS, Business Administration; Marketing and Management
University of Washington 1997 — 1999
Undergraduate Studies
T-Mobile USA November 2006 - Present
T-Mobile September 2003 - November 2006
Skills
Leadership Development, Performance Consulting, Performance Management, Succession Planning, Instructional Design, Leadership, Staff Development, Talent Management, Training Delivery
Education
University of North Carolina at Greensboro
Bachelor of Science (BS), Education
TeleSign April 2014 - Present
Intel Corporation May 2013 - April 2014
T-Mobile, USA January 2011 - March 2013
T-Mobile February 2010 - April 2011
T-Mobile September 2008 - March 2010
AOL Mobile January 2006 - September 2008
AOL Mobile September 2004 - December 2005
Verizon Wireless 2003 - 2004
Motorola 2000 - 2003
Skills
Product Management, Mobile Applications, Mobile Internet, Customer Experience, E-commerce, Mobile Communications, Product Development, Product Launch, Digital Strategy, Strategic Thinking, Partner Management, Digital Media, digital content, Mobile Content, Mobile Messaging, Social Networking, Location Based Services, Product Marketing, CDMA, Cross-functional Team..., Mobile Devices, Program Management, Mobile Technology, Wireless, Management, Strategic Partnerships, Mobile Commerce, Analytics, Product Lifecycle..., Pre-sales, Competitive Analysis, SMS, Product Planning, Android, Cellular Communications, Product Requirements
Education
University of Washington, Michael G. Foster School of Business 2003 — 2006
Master of Business Administration (MBA)
University of Notre Dame 1996 — 2000
BS, Computer Engineering
Nintendo of America Inc. July 2014 - Present
Nintendo May 2011 - July 2014
T-Mobile USA July 2008 - February 2011
Premera Blue Cross September 2006 - July 2008
Crane Aerospace June 2006 - August 2006
Your At Home Vet April 2004 - May 2006
Closets n' More November 2002 - June 2004
Closets n' More November 2002 - June 2004
American Capital Development 1999 - 2001
Skills
Customer Service, Employee Benefits, Employee Relations, Recruiting, Interviews, Payroll, Management, Onboarding, Training, Applicant Tracking..., Employee Training, Budgets, Project Management, Deferred Compensation, Call Centers, Software Documentation, Analysis, FMLA, Time Management, Human Resources, Microsoft Office, New Hire Orientations
Education
University of Northern Colorado
Special Education and Teaching
T-Mobile December 2010 - Present
T-Mobile USA May 2006 - December 2010
T-Mobile USA January 2005 - May 2006
T-Mobile USA January 2004 - December 2004
Tektronix December 1998 - January 2004
Skills
UMTS, LTE, Wireless, Telecommunications, GSM, 4G, Mobile Technology, Cellular Communications, Mobile Devices, GPRS, Mobile Communications, RF, 3GPP, IP, Integration, NFC, 3G, HSPA, SS7, 2G, Core Network, Network Engineering, Shell Scripting, TCP/IP, Edge, System Deployment, Architecture, TDM, Product Management
Education
University of Texas at Dallas - Naveen Jindal School of Management 1999 — 2001
MS, Management in Information and Administrative Systems
University of North Texas 1994 — 1997
BSc, Bio-Medical Engineering
Cox Communications November 2011 - Present
T-Mobile December 2008 - November 2011
T-Mobile 2004 - 2008
T-Mobile 2002 - 2004
T-Mobile USA 1998 - 2002
AZCom 1994 - 1996
Skills
Social Networking, Account Management, B2B, Business Development, CRM, Coaching, Cold Calling, Contract Negotiation, Cross-functional Team..., Customer Retention, Customer Satisfaction, Customer Service, Digital Marketing, Direct Sales, Email Marketing, Integrated Marketing, Lead Generation, Leadership, Management, Marketing, Marketing Communications, New Business Development
Education
University of Phoenix
Bachelor of Science in Management, Business Management
T-Mobile USA August 2005 - Present
T-Mobile October 2011 - December 2011
Wireless World Connected March 2005 - August 2005
Cingular Wireless February 2003 - May 2005
Nextel September 1998 - February 2003
United States Marine Corps October 1993 - September 1998
Skills
Management, Wireless, GSM, RF, RF Engineering, Antennas, CDMA, T1, LTE, UMTS, Switches, Microwave, Telecommunications, TDMA, 4G, Fiber Optics, Backhaul, Cellular Communications, 3G, Computer Network..., Troubleshooting, WiMAX, Network Design, RAN, iDEN, Networking, HSPA, 2G, Wireless Networking, IP, WCDMA, Ethernet, Optical Fiber, WiFi, Network Optimization, Leadership
Education
University of Phoenix 2003 — 2004
USMC 1993 — 1998
Travelers December 2012 - Present
Research In Motion March 2011 - September 2012
T-Mobile USA December 2006 - March 2011
The Home Depot Contact Center June 2006 - December 2006
Skills
Customer Service..., Leadership Training, Oral & Written..., Coaching and Development, Call Center Leadership, Microsoft Office, Telecommunications, GSM, CDMA, Wireless, Blackberry, Mobile Devices, Edge, VoIP, 3G, Leadership, Change Management, Training, Team Building, Cross-functional Team..., Management, Coaching, UMTS, Sales Management, Customer Satisfaction, Team Leadership, Cellular Communications, Call Center, Customer Service, Sales, LTE, Mobile Technology, Wireless Networking, Vendor Management, Account Management, Call Centers, Troubleshooting, Mobile Communications, Technical Support, Networking, Process Improvement, Customer Experience, Team Management, Customer Retention, Operations Management, Time Management, Avaya, BMC Remedy, Service Delivery, Quality Assurance
Education
University of Oklahoma - Price College of Business
Bachelor's degree, Business Management
University of Oklahoma Health Sciences Center
Master's degree, Public Health Administration
McDonald's Corporation August 2012 - Present
Second Safe, LLC June 2014 - Present
Loss Prevention Solutions, Inc. December 1996 - Present
T-Mobile USA August 2007 - July 2012
Wireless Loss Prevention Council (WLPC) February 2009 - June 2012
ABRG - Levi’s & Dockers Outlets January 2006 - July 2007
FedEx Office July 1997 - January 2006
The Home Depot February 1994 - July 1997
Skills
Loss Prevention, Investigations, Physical Security, Retail, Fraud, Team Building, Internal Investigations, Asset Protection, Inventory Control, Interrogation Techniques, Interrogation, P&L, Fraud Investigations, CCTV, Interviewing, Surveillance, Investigation, Inventory Management, Corporate Security, Executive Protection, Fraud Prevention, Private Investigations, Coaching, Workplace Violence, Policy, Security Operations, Customer Service, Enforcement, Customer Satisfaction, Team Leadership, Criminal Justice, Budgets, Security Audits, Program Management, Supervisory Skills, Protection, Background Checks, Human Resources, Store Management, Recruiting, Crisis Management, Merchandising, Operations Management, Risk Management, Shrinkage, Income Statement, Profit, Strategy, Management, Process Scheduler
Education
University of New Haven 1989 — 1993
Bachelor of Science
The Holmes Organisation of Florida, Inc. April 2014 - Present
Brown & Brown of Florida, Inc. December 2010 - November 2013
The Main Street American Group / Old Dominion Insurance Company June 2008 - October 2010
Carolina Casualty Insurance Company June 2006 - June 2008
Zurich Insurance Services, Inc. June 2003 - June 2006
T-Mobile USA December 1999 - June 2003
Skills
Underwriting, Property & Casualty..., Commercial Insurance, Workers Compensation, Umbrella Insurance, Legal Liability, Insurance, Liability, Commercial Lines, Casualty, General Insurance, Professional Liability, D&O, Employee Benefits, Health Insurance, Inland Marine, Brokers, Employment Practices..., Excess, Risk Management, Claims Management, Directors & Officers..., Liability Analysis, Insurance Brokerage, Property, Customer Retention, Homeowners, Term Life Insurance, Captives, Subrogation, Life Insurance, Property Damage, Licensed Property &...
Education
University of North Florida
Bachelor of Arts (B.A.), History
T-Mobile October 2002 - Present
T-Mobile USA 2002 - Present
Freedom Training Center October 2011 - Present
Engage Dynamic Training LLC January 2008 - Present
T-Mobile October 2010 - May 2013
Skills
Information Architecture, Software Documentation, Instructor-led Training, Coaching, Team Leadership, Leadership Development, Computer Hardware, Instructional Design, Leadership, Customer Experience, Curriculum Design, System Administration, Training, Teaching, Team Building, Networking, Troubleshooting, Management, Quality Assurance, Customer Service, Call Centers, Employee Training, Staff Development, Technical Support, Telecommunications, VoIP, Wireless, Customer Satisfaction, Time Management, Vendor Management, Program Management, Analysis, Performance Management, Customer Retention
Education
University of Phoenix
AAIT, Information Technology and Web Design
Hensmann Technologies
Microsoft Certified Systems Administrator
Rocky Mountain Chrisitan School 1990 — 1994
High School
Technical Trades Institute
Computer Sciences
TeleBright Software Corporation August 2014 - Present
Tennis Coaching January 2002 - Present
PowerSource January 2014 - August 2014
SalesLab March 2009 - March 2013
VTE Global June 2011 - December 2012
Telecom April 2011 - December 2012
Broadview Networks October 2010 - April 2011
T-Mobile April 2009 - December 2009
T-Mobile USA January 2008 - April 2009
T-Mobile USA January 2004 - January 2007
Skills
Telecommunications, Direct Sales, Sales Management, Sales, Management, Selling, Training, Wireless, Coaching, Customer Service, Time Management, Consulting, Business Development, Solution Selling, Team Building, Leadership, Entrepreneurship, Salesforce.com, Sales Process, Program Management, Strategic Partnerships, Strategic Planning, Business Strategy, Account Management, Cold Calling, Sales Operations, Mobile Devices, New Business Development, Mentoring, Integrated Marketing, Strategic Communications
Education
University of Maryland College Park 1970 — 1976
John F Kennedy High School
University of Maryland College Park
Yum! Restaurants International March 2014 - Present
AT&T July 2013 - March 2014
AT&T June 2012 - August 2012
T-Mobile USA June 2011 - May 2012
T-Mobile USA September 2010 - May 2011
T-Mobile USA September 2009 - August 2010
2008-2009 T-Mobile USA February 2008 - August 2009
2006-2008T-Mobile USA September 2006 - January 2008
Bridlewood Country Club/Chili's Restaurant December 2003 - August 2006
Skills
Direct Sales, Wireless, Telecommunications, Customer Retention, Sales Operations, Cold Calling, Sales Management, Account Management, Customer Satisfaction, Customer Experience, Sales, Sales Process, Retail, Solution Selling, Salesforce.com, Mobile Devices, B2B, Sales Presentations, Product Marketing, Human Resources, Sales Compensation, Compensation Structures, Compensation Strategies, Talent Management, Talent Developer, Talent Pipelining, Directing Talent, Coaching, Leadership, Recruiting, Training
Education
University of North Texas 2009 — 2013
MBA, Business Administration; Organizational Behavior and Human Resources Management
University of North Texas 2004 — 2007
BA, Pschology
Newmont Mining Corp. October 2007 - Present
Dodds Land Works November 2005 - September 2007
T-Mobile USA October 2004 - November 2005
T-Moble USA May 2000 - September 2004
Landman at Large June 1997 - May 2000
Echo Bay Mines September 1995 - August 1997
Santa Fe Pacific Gold Corp. August 1993 - July 1995
Independent Consulting November 1992 - September 1993
Atlas Precious Metals Inc. April 1989 - October 1992
ECG Commercial Real Estate May 1987 - April 1989
Skills
Minerals
Education
University of Oklahoma 1972 — 1977
BA, Land, Natural Resources, Business
University of Nevada-Reno 1992 — 1993
Business Administration, Management and Operations
Metropolitan State University of Denver 2009 — 2009
GIS
T-Mobile September 2011 - May 2013
T-Mobile January 2009 - August 2011
T-Mobile January 2006 - December 2008
T-Mobile USA October 2005 - January 2006
Sprint October 2004 - February 2005
Sprint October 2003 - September 2004
Sprint July 2002 - September 2003
Skills
Strategy, Product Management, Forecasting, Management, Business Analysis, Pricing, Analysis, Wireless, Sales, Budgets, Pricing Strategy, Finance, Customer Satisfaction, B2B, Business Case, Managerial Finance, Customer Service, Business Analytics, Telecommunications, Mobile Devices, Competitive Analysis, Cross-functional Team...
Education
University of Missouri-Kansas City 2000 — 2002
MBA, Finance
ILS Law College Pune India 1993 — 1998
Bachelor of Law
Medtronic October 2009 - Present
Synthes April 2009 - March 2010
Integra Neurosciences June 2006 - April 2009
T-Mobile USA November 2004 - June 2006
United States Air Force February 1997 - February 2001
Education
University of Nevada-Las Vegas 2001 — 2004
B.S.B.A
The Coca-Cola Company March 2011 - March 2015
T-Mobile April 2007 - August 2010
T-Mobile USA 2007 - 2009
Washington Mutual January 2003 - February 2007
WaMu 2003 - 2007
Nike May 1999 - November 2002
General Motors February 1987 - May 1999
The Flint Journal December 1980 - February 1986
Skills
Internal Communications, Public Relations, Media Relations, Strategy, Communication Training, Strategic Planning, Marketing Communications, Crisis Communications, Corporate Communications, Product Development, Strategic Communications, Leadership, Press Releases, Management, Copywriting, Change Management, Speech Writing, Project Management, Cross-functional Team..., Social Media, Writing, Marketing Strategy, Integrated Marketing, Event Planning, Social Media Marketing, Journalism, Newsletters, Editing
Education
University of Michigan
Bachelor of Arts, English, Communications
University of Michigan
ComNet Solutions, Inc September 2001 - Present
ComNet Solutions, Inc. 2001 - Present
VP Energy, LLC October 2012 - February 2014
Private 2001 - 2004
T-Mobile USA 1994 - 2002
T-Mobile March 1999 - September 2001
T-Mobile Wireless USA, Inc. 2000 - 2001
T-Mobile 1994 - 2001
Skills
Internet Services, Leadership, Training, Sales, Marketing Strategy, Customer Satisfaction, Coaching, VoIP, Broadband, IP, Project Planning, Direct Sales, Switches, Business Development, Mobile Communications, WiFi, T1, Unified Communications, Selling, 4G, Managed Services, SS7, Telecommunications, Network Design, Vendor Management, GSM, Product Management, RF, Ethernet, Wireless Networking, Wireless, MPLS, Fiber Optics, Networking, Computer Network..., Solutions Marketing, Network Optimization, GPRS, WCDMA, 2G, Optical Fiber, Microwave
Education
Landmark 2006 — 2009
University of Maryland College Park 1963 — 1982
None, Business, Marketing, Journalism, German
H.O. Penn Machinery Co., Inc. June 2013 - Present
Spot On Networks June 2011 - June 2013
Clearwire June 2010 - April 2011
Pocket Communications September 2008 - January 2010
Verizon Wireless July 2007 - September 2008
T-MOBILE USA November 1998 - June 2007
Bell Atlantic Mobile September 1994 - November 1998
THOMAS INDUSTRIES, INC September 1992 - June 1994
POWERPHONE, INC April 1991 - June 1992
PIONEER GROUP INC August 1989 - September 1990
Skills
Telecommunications, Account Management, Consultative Selling, Mobile, Wireless, Customer Relations, Problem Solving, Sales, Direct Sales, Solution Selling, B2B, Salesforce.com, Product Management, Customer Experience, Business Development, Team Leadership, Managed Services, Contract Negotiation, Cellular Communications, Leadership, Strategy, Mobile Communications, 4G, Product Development, Marketing Strategy, Customer Service, Mobile Devices, Sales Operations, Selling
Education
University of New Haven
Coolpad Technologies, Inc. March 2013 - Present
T-Mobile USA April 2011 - March 2013
Huawei July 2009 - April 2011
Huawei July 2009 - October 2010
Sony Ericsson January 2008 - July 2009
Sony Ericsson July 2005 - 2008
MarketStar January 2003 - May 2005
Skills
Global Management, Business Development, Forecasting, Contract Negotiation, Segmentation, Training, Negotiation, Telecommunications, Product Management, Wireless, Product Marketing, Mobile Devices, Mobile Technology, Account Management, Solution Selling, Customer Lifecycle..., Product Development, Team Building, Spanish-speaking, Sales Management, Income Statement, Partner Management, Retail, Marketing, Sales Operations, Market Planning, Direct Sales, Customer Experience, Mobile Communications, Asian Culture, GSM, Cross-functional Team..., Leadership, Strategy, Strategic Planning, Sales, B2B, Competitive Analysis, Management, Vendor Management, New Business Development, Team Leadership, Outsourcing, Go-to-market Strategy, Program Management, Channel Partners, LTE, Cellular Communications, Product Lifecycle..., Product Launch
Education
University of Phoenix 2006 — 2008
Master of Business Administration (M.B.A.), Global Management and Strategy
Weber State University 1999 — 2003
Bachelor of Science (B.S.), Technical Sales, Spanish
T-Mobile USA May 2012 - Present
Motorola November 2009 - May 2012
RadioFrame Networks July 2007 - August 2008
RadioFrame Networks February 2003 - July 2007
RadioFrame Networks January 2001 - February 2003
AT&T Wireless September 1999 - January 2001
Wind River Systems July 1997 - September 1999
Naval Undersea Warfare Center June 1990 - June 1997
Skills
Wireless, Embedded Systems, VxWorks, RF, LTE, CDMA, UMTS, GSM, Embedded Software, Device Drivers, Digital Signal..., WiMAX, RTOS, iDEN, Cellular Communications, Software Engineering, 3GPP, WiFi, Telecommunications, System Architecture, TCP/IP, Software Development, RF Engineering, C, 4G, Systems Engineering, Testing, Mobile Communications, Firmware, ClearCase, SNMP, Wireless Networking, Debugging
Education
Washington State University 1987 — 1990
MS, Electrical Engineering
University of Northern Iowa 1983 — 1987
BS, Applied Physics
AT&T Mobility November 2008 - Present
CELCITE MANAGEMENT SOLUTIONS November 2005 - October 2008
WFI August 2005 - November 2005
T-Mobile USA November 2000 - August 2005
RFL Electronics, Inc. March 2000 - November 2000
Skills
Atoll, Actix, TEMS, TEMS Investigation, RF Engineering, HSPA, Drive Test, MapInfo, Edge, UMTS, WCDMA, RF, LTE, Network Optimization
Education
University of Missouri-Columbia 1995 — 1999
BSEE, Electrical Engineering
University of Missouri-Rolla 1993 — 1995
Electrical, Electronics and Communications Engineering
Ultra Mobile March 2015 - Present
Microsoft March 2014 - Present
Microsoft April 2013 - March 2014
T-Mobile April 2012 - March 2013
T-Mobile December 2010 - June 2012
T-Mobile USA February 2008 - November 2010
Microsoft August 2007 - February 2008
Microsoft August 2006 - July 2007
Microsoft January 2005 - August 2006
AT&T Wireless / Cingular June 2003 - January 2005
Skills
Product Management, Strategic Partnerships, Mobile Devices, Product Marketing, Strategy, Cross-functional Team..., Wireless, Business Development, Enterprise Software, Product Development, Management, Leadership, Channel Partners, Integration, Go-to-market Strategy, Partner Management, Segmentation, Competitive Analysis, Organizational..., Mobile Technology, Telecommunications, B2B, Marketing, Sales, Pricing, Solution Selling, Business Strategy, Start-ups, Messaging, Product Lifecycle..., Storytelling, Marketing Strategy
Education
University of Pennsylvania - The Wharton School
MBA, Finance, Strategy
University of Puget Sound
BA, Economics, Politics & Government
TTS LLC March 2012 - July 2015
TIAA-CREF February 2008 - March 2011
JPMorgan Chase September 2007 - February 2008
T-MOBILE USA June 2004 - September 2007
LandAmerica Commonwealth 2001 - 2003
Skills
Customer Service, Logistics, Operations Management, Process Improvement, Shipping, Microsoft Excel, Microsoft Office, Team Building, Inventory Management, Budgets, Management, SAP, Microsoft Word, Inventory Control, PowerPoint, Transportation, Strategic Planning, Purchasing, Accounting, Sales Management, Sales, Coaching, Leadership, Call Centers, Customer Retention, Account Management
Education
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Simplicity Consulting May 2011 - Present
Wiley McGee Communications April 2011 - Present
T-Mobile USA November 2005 - May 2011
Waggener Edstrom January 2001 - November 2005
Woodburn Company Stores November 1999 - January 2001
KATU - TV June 1999 - December 1999
Skills
Corporate Communications, Media Relations, Communication Training, Public Relations, Internal Communications, Strategic Communications, Marketing Communications, Marketing, Integrated Marketing, Crisis Communications, Event Planning, Event Management, Press Releases, Management, Copywriting, Message Development, Digital Marketing, Content Strategy, Team Leadership, Messaging, Social Media Marketing, Brand Management, Communications Planning, Digital Strategy, Digital Media
Education
University of Oregon 1994 — 1999
Bachelor of Science (BS), Journalism, Advertising
CarMax July 2015 - Present
T-Mobile December 2011 - July 2015
T-mobile Usa December 2009 - December 2011
T-mobile Usa, Inc March 2005 - December 2009
Burlington Coat Factory June 2002 - March 2005
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, SAP, Taleo, Mac OS X, Mac OS, Management, Wireless, Wireless Broadband, Windows, HTML, Sales, Team Building, Sales Operations, Customer Satisfaction, Retail, Cold Calling, Strategic Planning, Coaching, Sales Management, OS X, Quotas, Call Centers, Customer Experience, Customer Service, Customer Retention, Direct Sales, Store Management, Telecommunications
Education
University of New Orleans 2001 — 2007
BA, Business Administration
University of New Orleans 2001 — 2007
B.A, Business Administration
Saginaw High School 1998 — 2001
Computer Networking / Administration
Alabama Spine and Pain ReceptionistShoals Primary Care LLCJanuary 2012 - October 2013
T-mobile USA February 2006 - February 2012
Education
University of North Alabama 2005 — 2010
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
T-Mobile 2015 - Present
T-Mobile USA May 2010 - May 2015
Vector Marketing May 2009 - August 2009
University of Minnesota Dining Services October 2006 - May 2007
Skills
Sales, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Social Media, Microsoft Word, Outlook, Photoshop, Editing, Social Networking, Event Planning, Social Media Marketing, Public Relations, Team Leadership
Education
University of Wisconsin Milwaukee 2008 — 2012
Bachelor of Science, Journalism / Documentary, Graduate
Milwaukee Area Technical College 2007 — 2008
University of Minnesota-Twin Cities 2006 — 2007
Samsung Electronics America March 2015 - Present
Wireless Universe Inc. August 2014 - March 2015
T-Mobile November 2012 - June 2014
T-Mobile USA May 2006 - November 2012
T-Mobile October 2005 - May 2006
Skills
Sales, Customer Retention, Telecommunications, Wireless, Customer Experience, Leadership, Management, Retail, Store Management, Coaching, Account Management, Cross-functional Team..., Customer Satisfaction, Merchandising, Sales Management, Sales Operations, Sales Process, Selling, Project Planning, Profit, Cold Calling, B2B, Analysis, Inventory Management, P&L Management, Recruiting, Direct Sales, Talent Management, P&L, Team Building, Team Leadership, Competitive Analysis, Product Marketing, Training, Solution Selling, Forecasting, Call Centers
Education
University of North Florida - College of Business Administration 2002 — 2008
Business Management, Business
RJ Reynolds November 2008 - Present
T-Mobile USA May 2004 - November 2008
Skills
Sales, Customer Service, Management, Sales Management, Marketing, Account Management, Strategic Planning, Sales Operations, Retail, Leadership
Education
University of North Texas 2002 — 2007
Bachelor of Business Administration, General Business
T-Mobile USA February 2012 - Present
T-Mobile USA February 2007 - February 2012
Tom Duffy Co. 2004 - 2008
Skills
Sales Operations, Customer Retention, Sales, Customer Experience, Direct Sales, Sales Process, Solution Selling, Account Management, Telecommunications, Retail, Mobile Devices, Wireless, Sales Management, Customer Satisfaction, Team Leadership, Coaching and Development
Education
University of Phoenix-Southern California Campus 2009 — 2011
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.67
Arlington High School 1991 — 1995
High School Diploma
T-Mobile Verge Mobile LLC November 2014 - Present
T-Mobile Verge Mobile LLC January 2013 - Present
T-Mobile USA February 2004 - January 2013
Walgreens August 2002 - February 2004
Skills
Customer Satisfaction, Leadership, Sales, Training, Retail, Recruiting, Management, Sales Management, Merchandising, Performance Management, Cold Calling, Loss Prevention, Strategy, Visual Merchandising, Profit, Customer Retention, P&L Management, Income Statement, Building Relationships, Sales Operations, Account Management, Cross-functional Team..., Customer Driven, Goal-driven leader, Interviews, Customer Experience, Retail Sales, Customer Oriented, Communication, Employee Training, Human Resources, Program Management, Hiring, Team Building, Team Leadership, Coaching, Inventory Management, Telecommunications, Wireless, Customer Service, Mobile Devices, Marketing, Driving Results, Leadership Development, Inventory Control, Social Networking, Talent Acquisition, Wireless Networking, Sales Process, Hands-on Training
Education
University of New Orleans
Bachelor's degree, Marketing/Marketing Management, General
The Coca-Cola Company March 2015 - Present
Coca-Cola Refreshments January 2012 - March 2015
T-Mobile September 2009 - January 2012
T-Mobile USA February 2007 - September 2009
T-Mobile USA June 2005 - February 2007
Skills
Customer Satisfaction, Customer Retention, Sales Management, Sales, Merchandising, Retail, Management, CRM, Customer Service, Selling, Sales Operations, Direct Sales, Training, Inventory Management, Time Management, Account Management, People Management, Team Building, Team Leadership, Cold Calling, Marketing, Telecommunications, New Business Development
Education
Western Oregon University 2001 — 2005
B.A. Interdisciplinary Studies, Social Science, Health
University of Oregon 2000 — 2001
David Douglas High School 1996 — 2000
ARRIS April 2013 - Present
Google May 2010 - April 2013
Motorola Mobility February 2008 - May 2010
Motorola, Inc. February 2007 - March 2008
Dotterer Consulting October 2005 - January 2007
CellularOne, Inc. October 2004 - July 2005
T-Mobile USA December 1996 - October 2004
Motorola, Inc. January 1995 - December 1996
Motorola 1993 - 1995
Motorola, Inc. 1992 - 1993
Skills
Program Management, Systems Engineering, Operations Management, Capacity Planning, Budgeting, Problem Solving, Product Support, Construction, Employee Relations, Efficiency Improvement, Performance Monitoring, Computer Operations, Equipment Management, Multi-Site Operations, Team Building, Telecommunications, Vendor Management, PMP, Cross-functional Team..., Wireless, Strategic Planning, Project Planning, 3G, Mobile Devices, Mobile Communications, UMTS, Leadership, Management, Cellular Communications, CDMA, WiMAX, Budgets, Performance Improvement, Integration, GSM, Project Management, LTE, 4G, RF, Personnel Management, Product Management, Performance Management, Mobile Technology
Education
Academy Leadership
University of Phoenix
Salesforce September 2015 - Present
Oracle June 2014 - August 2015
Oracle Corporation May 2011 - May 2014
T-Mobile April 2010 - April 2011
T-Mobile USA March 2009 - March 2010
T-Mobile October 2007 - February 2009
T-Mobile USA, Inc. January 2005 - September 2007
Skills
Wireless, Salesforce.com, Telecommunications, Solution Selling, Direct Sales, Business Development, Sales, Contract Negotiation, New Business Development, Forecasting, Leadership, Mobile Devices, Training, Sales Operations, Strategic Partnerships, Strategy, Vendor Management, B2B, Sales Management, Team Leadership
Education
University of Michigan 2000 — 2004
Bachelor's Degree, Psychology
New Horizons Computer Learning Centers / 5Point Enterprises January 2015 - Present
New Horizons Computer Learning Center - 5 Point Enterprises March 2011 - May 2014
T-Mobile USA September 2005 - July 2010
Cingular Wireless January 2000 - November 2004
Skills
Solution Selling, Account Management, Direct Sales, Cold Calling, Sales Process, Sales Operations, New Business Development, Customer Service, Sales Management, Channel, Cloud Computing, Territory Development, Networking, Quotas, Sales Presentations, Sales, Managed Services, Closing Deals, Account Planning, Team Building, Channel Partners, Team Leadership, Enterprise Software, Telecommunications, Lead Generation, Strategic Partnerships, Customer Retention, Partner Management, Salesforce.com, Outside Sales, Go-to-market Strategy, SaaS, Training, Qualifying Prospects, Wireless, Territory Management, Call Center, B2B, Strategic Planning, Selling, Business Development, Customer Satisfaction, CRM, Information Technology, Unified Communications, Project Management, Security, Consulting, Leadership, Program Management
Education
University of Phoenix 2010 — 2012
Associates, Psychology
Sykes August 2009 - Present
Carolina West Wireless August 2006 - August 2009
SunCom Wireless 2004 - 2006
T-Mobile USA 1997 - 2003
American Express 1989 - 1996
Skills
Customer Service, Forecasting, Wireless, Customer Experience, Customer Satisfaction, Call Center, Customer Retention, Call Centers, Workforce Management, Vendor Management, Direct Sales, Telecommunications, Sales Process, Cross-functional Team..., Program Management, Process Improvement, Outsourcing, Leadership, CRM
Education
University of Phoenix
BSM, Bachelor of Science in Management
Verizon Wireless August 2014 - Present
Land Services, Inc. July 2011 - July 2014
Clearwire November 2009 - June 2011
T-Mobile USA November 1999 - October 2009
Auburn Land & Energy January 1998 - December 1998
Elexco Land Services November 1994 - January 1998
Farbman Land Group November 1993 - October 1994
Michigan Bell, Traverse City, MI 1988 - 1989
Michigan Bell, Traverse City, MI 1988 - 1989
Skills
Wireless, Telecommunications, Zoning, Contract Negotiation, Contract Negotiations, Microwave, Energy, Site Acquisition, Leases, Project Management, UMTS, Real Estate, Wireless Networking, Networking, WiMAX, 3G, Management, Cellular Communications, Troubleshooting, Mergers & Acquisitions, CDMA, System Deployment, 4G, LTE, Negotiation, Vendor Management, Ethernet, RF, Land Acquisition, Mobile Communications, WiFi, Site Development, Backhaul, EVDO, Optical Fiber, Lease Negotiations, T1, RAN, Telecommunications..., Lease Administration, Fiber Optics, RF Engineering, Communications Audits, Wireless Broadband
Education
University of Oklahoma 1983 — 1985
BBA, Professional/Petroleum Land Mgt
MarketSource Inc. November 2012 - Present
Coka Concrete, LLC July 2011 - October 2012
T-Mobile USA April 2008 - October 2010
T-Mobile USA April 2007 - March 2008
T-Mobile August 2004 - March 2007
T-Mobile USA July 2003 - July 2004
Alamosa PCS June 2001 - June 2003
Alamosa PCS (Sprint Affiliate) 2001 - 2003
Sprint 1996 - 2000
AT&T (formerly Southwestern Bell Mobile Systems) 1988 - 1995
Skills
Sales Management, Retail, Channel Management, Contract Negotiations, Wireless, New Business Development, Telecommunications, Account Management, Team Building, Key Account Management, Merchandising, Vendor Management, Strategic Planning, Coaching, Profit, Consultative Selling, Mobile, Change Management, Customer Experience, Strategy Development, Market Planning, Contract Negotiation, Channel Partners, Selling, Mobile Devices, Strategy, Sales, CRM, Cross-functional Team..., B2B, Business Development, Competitive Analysis, Customer Retention, Leadership, Management, Marketing, Sales Operations
Education
University of North Texas
BBA, Real Estate
Global Response September 2013 - Present
JPay Inc 2012 - 2013
T-Mobile February 2008 - June 2012
T-Mobile USA October 2006 - March 2008
T-Mobile October 2005 - 2006
Coppercom inc August 1999 - October 2005
Skills
Team Building, Customer Service, Customer Retention, Project Management, Team Leadership, Cross-functional Team..., Account Management, Process Improvement, Coaching, Business Analysis, Strategic Planning, Sales, Management, Program Management, Training, Operations Management, Performance Management, Sales Management, Budgets, Leadership, Retail, CRM, Time Management, Human Resources, Leadership Development, Sales Process, Strategy, Employee Relations, Recruiting, Sales Operations, Product Management, Team Management
Education
University of Phoenix 2011 — 2013
BA, Business Communications
T-Mobile USA September 2010 - Present
Sterling Insurance, A Windsor Health Group Company January 2008 - September 2010
Sycor Productions April 2007 - February 2009
Advance America July 2006 - December 2007
Safelite Auto Glass May 2004 - July 2006
CAI Teleservices/Nextel/Chase July 2001 - July 2002
TCIM Teleservices September 1999 - September 2001
Skills
Call Center, Customer Service, Software Documentation, Troubleshooting, Customer Satisfaction, Team Leadership, Microsoft Office, Business Analysis, Training, Windows 7, Team Building, Outlook, Project Management, Access, Vendor Management, SharePoint, Leadership, Customer Retention, Employee Training, Avaya, Citrix, Forecasting, Databases, HTML, Performance Management, Teamwork, Team Management, Project Planning, Workforce Management, Data Entry, Windows, Data Analysis, Customer Experience, Process Improvement, Microsoft Word, PowerPoint, Microsoft Excel, Time Management, Program Management, Call Centers, System Administration, Networking
Education
University of Phoenix 2006 — 2010
Bachelors of Science, Business Information Systems
University of Phoenix
Associates of Science, Information Technologies
T-Mobile USA May 2009 - Present
2006-2009North Georgia Athletic Club January 2007 - January 2009
A Matter of Taste Catering January 2001 - January 2006
Education
2008-2010 Keller School of Management
MBA, Business Management
University of North Georgia
B.A, Exercise Science Pre-Med
Telogis June 2010 - Present
Oracle January 2008 - May 2010
Abbott Laboratories January 2005 - November 2007
T-Mobile USA January 2004 - January 2005
BTM Capital Corporation March 2001 - January 2004
Skills
New Business Development, Negotiation, Training & Development, SaaS, Sales Management, Enterprise Software, Mobile, Territory, Sales Operations
Education
University of Massachusetts Boston 1999 — 2003
B.S, Business Management; Marketing
Asurion June 2015 - Present
Asurion June 2015 - Present
Permanent General December 2012 - June 2015
Permanent General August 2010 - December 2012
T-Mobile January 2002 - August 2010
T-MOBILE USA January 2002 - July 2010
T-Mobile USA October 2002 - May 2003
The Farmers Bank September 1993 - April 1998
Skills
Call Center, Mentoring, Customer Relations, Microsoft Office, Curriculum Design, Talent Development, Human Resources, Recruiting, Talent Management, Training, Customer Service, Leadership Development, Organizational..., Process Improvement, Customer Retention, Team Building, Leadership, Coaching, Call Centers, Workshop Facilitation, Team Leadership, Customer Satisfaction, Management, Performance Management, Customer Experience, Time Management, Personnel Management, Project Management, Onboarding, Vendor Management, Employee Engagement, Employee Relations, Employee Training
Education
Phoenix University 2007 — 2014
Master's degree, Human Resource Management, 3.8
University of Phoenix 2007 — 2011
BSHRM, Human Resource/Organizational Development
Fifth Third Bank August 2015 - Present
EverBank September 2011 - August 2015
Moeini Lending Group April 2006 - September 2011
First Residential Mortgage 2002 - 2004
T-Mobile USA 2001 - 2003
T-Mobile (formerly Powertel) 1996 - 2003
T-Mobile 2001 - 2002
Powertel 1996 - 2002
Skills
Mortgage Lending, FHA, VA, Sales Management, Loan Origination, Customer Satisfaction, Refinance, Sales, Investment Properties, Real Estate Economics, Negotiation, Mortgage Banking, Government Loans, Residential Mortgages, Cold Calling, VA loans, Commercial Lending, Foreclosures, Investments, Loans, FHA financing, Customer Service, Selling, Reverse Mortgages, Credit, REO, USDA, Real Estate, Funding, First Time Home Buyers, Investors, Real Estate Financing, Commercial Mortgages
Education
Bishop Kenny
University of North Florida
T-Mobile USA October 2007 - Present
Who's Calling Inc. November 2006 - October 2007
Vallent Corporation April 2006 - November 2006
Vallent Corporation (formerly WatchMark Corporation) October 2001 - March 2006
People.Com Consultants Inc. {Client: WatchMark Corporation} February 2001 - August 2001
People.Com Consultants Inc. {Client: Lucent Technologies} August 2000 - February 2001
Tata Consultancy Services (TCS) Limited {Client: Nortel Networks} January 1997 - July 2000
Hind Rectifiers Limited July 1995 - June 1996
Skills
SDLC, Software Development, Unix, Telecommunications, Systems Engineering, Business Analysis, Wireless, Performance Management, Data Modeling, Data Management, Business Intelligence, Project Management, Product Management, GSM, UMTS, LTE, Performance Dashboards, KPI Dashboards, Performance Reporting, KPI Reports, Vendor Management, Release Management, Proof of Concept, Feasibility Studies, Product Support, Global Cross-Functional..., Leadership, Strategy, 4G, Perl, 3G, Integration, Agile Methodologies, Requirements Analysis, KPI implementation, Software Project..., Solution Architecture, Engineering, Cellular Communications, WCDMA, RF Engineering, CDMA, GPRS, Open Source Software, ClearCase, Network Optimization, IP
Education
University of Mumbai 1992 — 1996
B.E.
FPL Energy LLC 2006 - Present
Florida Power and Light August 2003 - Present
T Mobile USA July 2002 - August 2003
Nortel Networks August 1996 - December 2001
Nortel 1996 - 2001
Motorola July 1995 - August 1996
Education
University of Miami 1991 — 1995
BSEE, Electrical Engineering
T-Mobile February 2015 - Present
T-Mobile October 2013 - January 2015
T-Mobile April 2012 - October 2013
T-Mobile, USA March 2011 - April 2012
T-Mobile October 2010 - March 2011
T-Mobile March 2008 - October 2010
Maxim Healthcare Services April 2006 - September 2007
Grand Canyon University/University of Phoenix October 2001 - November 2005
Devo's Burritos/The News Cafe April 1998 - September 2001
Skills
Outlook, Word, Customer Relations, PowerPoint, Excel, T-Mobile IHAPs, SAP R/3, Customer Service, Microsoft Excel, Project Management, Process Improvement, Microsoft Word, Business Analysis, Vendor Management, Management, Leadership, Training, Business Intelligence, Project Planning, SAP, Strategy, Team Building, Program Management
Education
University of Phoenix 2002 — 2003
Bachelor of Science in Business, Marketing, 3.55
Washington State University 1993 — 1996
Hotel and Restaurant Administration
Beat the Streets Philadelphia July 2010 - Present
Penn Grapplers Club 2009 - Present
Franklin Financial Group LLC June 2005 - July 2010
T-Mobile USA 2004 - 2005
Education
University of Pennsylvania 1999 — 2004
American Girl October 2014 - Present
American Girl August 2013 - October 2014
T-Mobile USA March 2007 - July 2013
DraftFCB November 2004 - March 2007
Campbell-Ewald December 1999 - October 2004
MARS Advertising May 1994 - November 1999
Louis-London (now Momentum) July 1997 - July 1998
Skills
Mobile Marketing, Advertising Management, Integrated Marketing, Digital Marketing, Digital Strategy, Interactive Marketing, Partnership Marketing, Advertising, Marketing Communications, Strategy, Social Media Marketing, Market Planning, Marketing, Online Advertising, Creative Direction, Budgets, Go-to-market Strategy, Social Media, Creative Briefs, Product Management, Brand Development, Management Of Creative..., Integrated Brand..., Account Management, Management, Leadership, Sales
Education
University of Michigan 1990 — 1993
Bachelor of Arts, College of Literature, Science and the Arts
Urban Lending Solutions May 2015 - Present
Urban Lending Solutions August 2013 - Present
TrendBlue Technologies June 2012 - Present
University Corporation for Atmospheric Research June 2013 - August 2013
New Dawn Memory Care October 2012 - May 2013
T-Mobile January 2010 - June 2012
T-Mobile January 2008 - January 2010
T-Mobile, USA January 2007 - January 2008
T-Mobile, USA January 2006 - January 2007
T-Mobile, USA January 2005 - January 2006
Skills
Active Directory, Troubleshooting, Servers, System Administration, Networking, Security, Operating Systems, Computer Hardware, Technical Support, VPN, TCP/IP, Windows Server, System Deployment, DNS, Group Policy, Microsoft Office, Microsoft Technologies, Microsoft Office 2003, Wireless, Software Installation, Testing, Cross-functional Team..., Microsoft Exchange, Windows 7, Microsoft Office 2007, OS X, Integration, Windows, VMware, Mac OS, Configuration Management, SharePoint, IP, Visio, Wireless Networking, Apple Remote Desktop, Mac, Blackberry Enterprise..., DNS management, Citrix, DNS administration, Windows Server 2003, Windows Server 2008, Exchange Server, VMware ESX, Enterprise Software, SCCM
Education
University of Phoenix 2003 — 2004
Independent Consultant October 2009 - Present
T-Mobile USA September 2000 - August 2009
Catalina Marketing June 1999 - April 2000
Gateway Computer Associates (GCA) May 1998 - June 1999
Fidelity National Information Services May 1996 - May 1998
Skills
HP-UX, Oracle RAC, PL/SQL, RMAN, SQL*Plus, Oracle, Databases, High Availability, Oracle Applications, Performance Tuning, AIX, Database Administration, Microsoft SQL Server, Solaris, Data Migration, Unix Shell Scripting, Perl, Unix, Data Warehousing, Weblogic, System Administration, Disaster Recovery
Education
University of Massachusetts Boston 1980 — 1982
BS, Major: Math /Computer Science Minor: Accounting
Roy W Brown Middle School
Indian Road Cafe November 2008 - Present
Wilde New Media Consulting October 2008 - Present
Next2Friends Ltd May 2008 - October 2008
T-Mobile USA July 2007 - May 2008
Healthy Pet April 2003 - June 2007
OSI January 2005 - January 2007
Vermont DanceSport Academy January 2001 - April 2002
Arthur Murray 1998 - 2001
General Electric (GE) 1997 - 1998
Skills
Business Development, E-commerce, Social Media Marketing, Strategy, Start-ups, Strategic Planning, Marketing, Project Management, Contract Negotiation, Marketing Strategy, Integrated Marketing, Requirements Gathering, Opportunity Analysis, Presentation Development, Social Networking, Competitive Analysis, Mobile Devices, Salesforce.com, Mixology, Wine & Spirits Industry, Craft Beer, Cocktails, Beverage Industry, Alcoholic Beverages, Food & Beverage, Wine & Food Pairing, Management, New Business Development, Sales, Leadership, Strategic Partnerships, Sales Operations, Email Marketing, Social Media, Analytics, Advertising
Education
University of Minnesota-Twin Cities 1990 — 1996
BA
Lend Lease June 2013 - Present
Telecom Technology Services, Inc. January 2013 - June 2013
T-Mobile USA 2005 - June 2013
CELCITE MANAGEMENT SOLUTIONS January 2010 - December 2012
Concordia Wireless 2009 - January 2010
Celcite April 2007 - December 2009
Oxford International September 2005 - March 2007
T-Mobile; DT, (formerly VoiceStream; VSTR, and Omnipoint; OMPT) 1996 - 2005
Skills
Sales Engineering, Zoning Presentations, RF Propagation Tools, Wireless, 4G, LTE, RF Engineering, CDMA, UMTS, Cellular Communications, RF, GSM, Microwave, Telecommunications, HSPA, 3G, EVDO, WiMAX, Antennas, T1, Mobile Devices, IP, Wireless Networking, Network Optimization, 2G, Optical Fiber, WCDMA, Edge, Transmission, RF design, GPRS, RAN, WiFi, Network Design, Mobile Communications, MapInfo, BSS, Fiber Optics
Education
University of Phoenix 2004 — 2007
B.S., Business Management
University of Oklahoma 1977 — 1979
T-Mobile USA September 1999 - Present
T-Mobile 1999 - Present
Voicestream Wireless August 1996 - August 1999
Comcast Metrophone January 1996 - August 1996
Mantech SMA September 1995 - January 1996
National Security Agency January 1994 - August 1995
Skills
UMTS, Switches, RF Engineering, GPRS, GSM, WCDMA, IS-95, MapInfo, MapBasic, Vertical Mapper, Global Mapper, MIPT, Optimizer, RANOPT, Interference Analysis, Actix, Atoll, Planet EV, Linux distributions, KDE, KDevelop, Qt, LTE, 4G, HSPA, 3G, Network Optimization, Cellular Communications, CDMA, TEMS, WiMAX, Optimization, HSDPA, RF, Spectrum Analyzer, Drive Test, RF design, Antennas, TDMA, RAN, UTRAN, Backhaul, Ericsson OSS, RF Planning, Microwave
Education
University of Maryland College Park 1979 — 1987
University of Massachusetts at Lowell 1981 — 1986
BS, Electronics Engineering Technology
T-Mobile USA October 2011 - Present
T-Mobile USA April 2009 - October 2011
T-Mobile July 2007 - April 2009
Knology, Inc 2003 - 2007
ING Atlanta 2000 - 2001
Skills
Leadership Development, Delivering Results, People-oriented, Connecting People, Difficult Situations, Strategic Planning, Strategic Partnerships, Career Development, Visionary Thinking, Goal Setting, Communication Training, Customer Experience, Leading Change, Inspiring Leadership, Cross-functional Team..., Virtual Teams, Accountability, Wireless, Change Management, Customer Satisfaction, Customer Retention, Team Building, Training, Telecommunications, Call Centers, Leadership
Education
University of Phoenix 2012 — 2014
Bachelor's of Science in Management, Business Administration and Management, General
Glenn Hills High School 1989 — 1993
High School Diploma
MarketSource July 2014 - Present
Anderson Merchandisers November 2012 - July 2014
T-Mobile, USA June 2010 - November 2012
T-Mobile USA May 2006 - May 2010
T-Mobile September 2005 - May 2006
T-Mobile July 2004 - September 2005
Council on Crime and Justice September 2003 - August 2004
Skills
Training, Sales, Sales Management, Leadership, Building Relationships, Account Management, Sales Operations, Wireless, Selling Skills, Development of Sales, Coaching, Marketing, Team Building, Team Management, Teamwork, Urban, National Retail, Retail Sales, Retail, Visual Merchandising, Recruiting, Merchandising, Customer Experience, Store Management, Sales Process, Management, Mobile Devices, Employee Training, Customer Retention, Customer Satisfaction, Profit, Time Management, Cold Calling, Customer Service, Selling
Education
University of Minnesota-Twin Cities 1999 — 2004
BA, Sociology
St. Odilia
Bank Of America Home Loans March 2012 - Present
Bank of America January 2009 - Present
Bank of America January 2009 - February 2012
T-Mobile USA October 2007 - November 2008
T-Mobile USA February 2007 - October 2007
Citi Cards November 2003 - January 2006
Sears credit 2003 - 2006
Citi Cards October 2002 - November 2003
Sears Credit 2000 - 2003
Sears Credit Services March 2002 - October 2002
Skills
Customer Satisfaction, Customer Experience, Vendor Management, Team Leadership, Process Improvement, Call Center, Workforce Management, Customer Service, Sales Management, Account Management, Team Management, Leadership, Coaching, Management, Change Management, Operations Management, Team Building, Business Analysis, Outsourcing, Performance Management, Telecommunications, Cross-functional Team..., Training, Business Development, Project Planning, Project Management, Program Management, Budgets, Strategic Planning, Leadership Development, Six Sigma, Six Thinking Hats, Lean Management, Business Process..., CRM, Call Centers, Customer Retention, Software Documentation, Strategy, Troubleshooting, Networking, Quality Assurance, Analysis, Selling, Hiring, Recruiting, Sales
Education
University of Phoenix 2006 — 2014
Business Administration and Management, General
University of Phoenix
B.S, Business Management
Andover Fire and Rescue January 2015 - Present
Hennepin EMS November 2012 - Present
North Memorial Health Care November 2010 - February 2013
Save-A-Life Minnesota February 2010 - June 2012
Canterbury Park March 2010 - August 2010
GolfNet, Inc April 2005 - December 2008
Golf Intelligence 2005 - 2008
T-Mobile, USA March 2004 - March 2006
Education
St Cloud Community and Technical College 2010 — 2012
Paramedicine, Paramedicine
Anoka Technical College 2009 — 2010
Certificate, EMS
University of Minnesota-Twin Cities 2002 — 2005
B.S., Sport Studies
T-Mobile, USA January 2005 - Present
Education
University of Maryland College Park 1994 — 1999
T-Mobile USA February 2008 - Present
SunCom Wireless March 1996 - February 2008
Education
University of North Carolina at Charlotte 1990 — 1993
Personal Communications Center, Inc January 2015 - Present
American Telecommunications, Inc. August 2013 - November 2014
American Telecommunications, Inc August 2010 - August 2013
Bobcar Experiential Media/EscalateMedia July 2010 - August 2013
T-Mobile USA April 2007 - June 2010
T-Mobile USA April 2004 - March 2007
Skills
Channel, Leadership, Wireless, Telecommunications, Mobile Devices, Solution Selling, Direct Sales, Sales Management, Sales Operations, Account Management, Cross-functional Team..., Sales Process, Retail, Customer Retention, Sales, Business Development, Team Leadership, Strategy, Management, CRM, Managed Services, Strategic Partnerships, Customer Satisfaction, Business Planning, Marketing, Forecasting, Team Management, Program Management, Strategic Planning, Business Strategy, Product Management, Selling, Product Marketing, Competitive Analysis, Customer Experience, Channel Partners, Start-ups, SaaS, Sales Presentations, Mobile Technology, B2B, Go-to-market Strategy, Salesforce.com, Lead Generation, VoIP, New Business Development, Training, Cellular Communications, P&L Management, Enterprise Software
Education
University of North Carolina at Charlotte
Electrical Engineering
Winston Salem State University
Computer Science
T-Mobile USA July 2012 - Present
T-Mobile May 2010 - January 2012
T-Mobile USA July 2008 - May 2010
T-Mobile January 2006 - July 2008
Cingular Wireless (Formerly AT&T Wireless) August 2003 - December 2005
AT&T Wireless October 2002 - August 2003
Skills
Deferred Compensation, Payroll, Pay, Employee Management, HRIS, Benefits Administration, Employee Benefits, Ceridian, Kronos, PeopleSoft, Employee Relations, ADP Payroll, Onboarding, Human Resources, Union, Vendor Management, Program Management, HR Policies, Training, Personnel Management, Process Improvement, Change Management, Management, Leadership
Education
UMUC Graduate School of Technology and Management
Master of Science in Management, Human Resource Specialty
University of Maryland University College
BS, Technology Management
McGraw-Hill Education November 2014 - Present
Prismatic Media August 2008 - Present
Amazon June 2012 - November 2014
T-Mobile October 2006 - May 2012
T-Mobile USA February 2005 - October 2006
Health Market Science 2003 - 2004
Skills
HP Openview, Requirements Analysis, Requirements Gathering, Perl, Unix Shell Scripting, HP-UX, Solaris, Red Hat Linux, Oracle SQL, Creative Writing, ITIL, Server Monitoring, HP Operations Manager, OMU, Ksh, Ubuntu, SQL, Java, Client/server, System Deployment, Testing, Programming, Distributed Systems, Integration, Oracle, Linux, Apache, Troubleshooting, Software Engineering, Software Development, C, Unix, C++, Windows, Shell Scripting
Education
University of North Texas 1987 — 1998
MS CS, Computer Science
University of North Texas 1994 — 1997
BS CS, Computer Science
TRM January 2014 - Present
SCE, Inc. October 2013 - Present
SCE Engineering June 2013 - October 2013
T-Mobile USA 1997 - April 2013
T-Mobile 2007 - 2009
Skills
Wireless, Cellular Communications, 4G, UMTS, LTE, Telecommunications, Site Acquisition, GSM, CDMA, 3G, WiMAX, Microwave, RF, Zoning, 2G
Education
University of Notre Dame 1971 — 1975
Nothwestern Energy November 2011 - Present
T-Mobile USA 2010 - November 2011
T-Mobile April 2008 - April 2010
T-Mobile January 2007 - April 2008
T-Mobile September 2002 - December 2006
GE Capital 2001 - 2001
Skills
Management, Call Centers, Coaching, Call Center, Customer Satisfaction, Leadership, Team Building, Customer Service, Team Management, Leadership Development, Human Resources, Customer Retention, Quality Assurance, Performance Management, Training, Process Improvement, Vendor Management
Education
University of Phoenix 1988 — 1991
Anaconda Senior High School
T-Mobile October 2011 - Present
T-Mobile USA July 2002 - Present
T-Mobile 2001 - Present
American Tower February 2002 - January 2003
Creative Solutions and More September 2001 - December 2001
Vodafone March 2001 - September 2001
AirTouch April 1997 - February 2000
US West New Vector May 1996 - March 1997
US West Cellular September 1992 - April 1996
Education
University of Phoenix 2002 — 2004
BS, Business Management
T-Mobile July 2006 - Present
T-Mobile USA 2006 - Present
Skills
Customer Experience, Multi-unit, Solution Selling, Direct Sales, Customer Retention, Cold Calling, Sales Operations, Sales Presentations, Customer Satisfaction, Sales Process, Sales, Contract Negotiation, Sales Management, Telecommunications, Salesforce.com, Wireless, Leadership, Account Management, Selling, Mobile Devices, Call Centers, B2B
Education
University of Phoenix 2004 — 2008
Bachelor's degree, Business Administration, Management and Operations
University of Montana April 2012 - Present
Directv March 2009 - April 2012
T-Mobile USA August 2008 - August 2009
MITRE May 2004 - June 2005
SAIC June 1997 - October 2002
Skills
Telecommunications, Wireless, Mobile Devices, GSM, Call Centers, Customer Experience, LTE, UMTS, Cellular Communications, Customer Retention, 3G, Customer Satisfaction, VoIP, Troubleshooting, Mobile Communications, Vendor Management, Wireless Networking, 4G, Mobile Technology, RF
Education
The University of Montana 1989 — 1993
XO Communications May 2015 - Present
XO Communications(Paladin Consulting) September 2014 - May 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - June 2014
T-Mobile USA June 2013 - October 2013
T-Mobile, USA March 2005 - January 2013
T-Mobile 2003 - 2005
TotalTel / Covista Communications January 1998 - January 2002
Skills
BMC Remedy, Telecommunications, Microsoft Office 2007, Integration, Wireless, ITIL, Requirements Analysis, Configuration Management, Software Development, SQL, Solution Architecture, UMTS, Microsoft SQL Server, Mobile Devices, Requirements Gathering, Software Project..., SDLC, Project Management, Change Management, Business Objects, Vendor Management, Business Analysis, Troubleshooting, System Deployment, Incident Management, Analysis, Management, Software Documentation, Program Management, Product Management, GSM, Testing, Project Planning, Visio, Disaster Recovery, Leadership, IT Management, Service Delivery, Enterprise Architecture, IT Strategy, Strategy, Service Management, Web Services, IIS, Release Management, Systems Analysis, Process Improvement, Team Management, Technical Support, Remedy AR System
Education
University of Nevada-Reno
UNLV
T-Mobile March 2009 - Present
T-Mobile USA May 2008 - March 2009
T-Mobile USA March 2007 - May 2008
City of Albuquerque October 2005 - February 2007
T-Mobile USA May 2001 - September 2005
Skills
Call Center, Project Management, Analytics, Customer Service, Six Sigma, Cross-functional Team..., Product Management, Telecommunications, Customer Experience, Mobile Devices, Wireless, Vendor Management, Program Management, Process Improvement, Business Analysis, Product Lifecycle..., Product Development, Product Launch, Strategic Planning, Team Leadership, Account Management, Call Centers, Competitive Analysis, GSM, Integration, Mobile Technology, Management, Product Marketing, Operations Management, Sales Operations, Strategy, Testing, Training
Education
University of Phoenix 2007 — 2010
Bachelor of Science, Business Administration
Valley High School 1996 — 2000
Diploma
ESI International - George Washington UniversityMotorola University
Battlemaid Entertainment January 2009 - Present
T-Mobile USA October 2009 - September 2012
T-Mobile March 2008 - April 2010
Skills
Social Media, Acting, Social Networking, Marketing, Entertainment, Customer Service, Public Speaking, Theatre, Social Media Marketing, Creative Writing, Television, Sales, Producing, Film Production, Blogging, Microsoft Office
Education
University of Michigan 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
The City College of New York 2010 — 2012
BA, Theatre
Citizens Bank January 2013 - Present
Citizens Bank July 2011 - January 2013
Clearwire November 2010 - July 2011
AT&T Mobility January 2010 - November 2010
T-Mobile USA November 2006 - January 2010
Skills
Sales Management, Customer Service, Sales, Retail, Customer Retention, Customer Satisfaction, Series 6, Career Development, New Business Development, Wireless Broadband, Retail Banking, Project Management, Operations Management, Regional Development, Regional Planning, Talent Acquisition, Full P&L Responsibility, Notary Public, Multi-unit, Training, Inventory Management, Coaching, Marketing, Team Building, B2B, Retail Sales, Mobile Technology, Employee Training, Telecommunications, Relationship Management, Consumer Lending, Branch Management, Leadership Development, Loans, Portfolio Management, Mortgage Lending, Investments, Loan Origination, Financial Services, Series 63, Insurance, Mortgage Banking, Credit, Salesforce.com, Lines Of Credit, Home Equity Loans, Credit Cards, Banking, Management, P
Education
University of Phoenix 2011 — 2012
Information Technology, Web Development
T-Mobile USA May 2014 - Present
T-Mobile USA January 2012 - April 2014
T-Mobile USA February 2010 - June 2012
T-Mobile April 2007 - February 2010
Goff Wireless - Authorized Sprint Indirect Channel May 2001 - April 2007
Skills
Account Management, New Business Development, Billing, Customer Service, Wireless, Customer Retention, Direct Sales, Salesforce.com, Key Account Management, Mobile Communications, B2B, Management, Selling, Customer Experience, Customer Satisfaction, Solution Selling, Training, Forecasting, Sales, Invoicing, Sales Operations, Sales Process, Cold Calling, Lead Generation, Strategic Planning, Recruiting, Networking, Operations Management, Team Building, P&L Management, Business Development, Telecommunications, Budgets, CRM, Business Intelligence, Managed Services, Sales Presentations, Sales Management, Product Marketing, Strategic Partnerships, Cross-functional Team..., Mobile Devices, Strategy
Education
University of Phoenix 2008 — 2010
University of Phoenix
Hillsborough Community College 1989 — 1990
The Church of Jesus Christ of Latter-day Saints - ICS March 2013 - Present
Xerox September 2012 - March 2013
Consonus February 2005 - March 2012
Independent Consulting June 2002 - February 2005
SBC December 1995 - June 2002
T-Mobile USA November 1998 - July 2001
State of Utah November 1991 - December 1995
Skills
Data Center, Firewalls, VPN, Telecommunications, Routers, MPLS, WAN, Routing Protocols, Network Administration, IP, Network Engineering, High Availability, Disaster Recovery, Security, Storage, Integration, Business Analysis, Cisco Technologies, Unified Communications, VoIP, Networking, Problem Solving
Education
University of Phoenix 1993 — 1995
MBA, Business
Weber State University 1989 — 1992
BA, Telecommunications
TEKSystems September 2014 - November 2014
Altisource Portfolio Solutions S.A. April 2012 - March 2014
Agile Systems January 2011 - February 2012
Artech Information Systems LLC January 2010 - August 2010
Excell Data Corp October 2009 - December 2009
TEKsystems January 2009 - May 2009
Siemens IT Solutions and Services November 2007 - May 2008
T-Mobile USA December 2004 - August 2007
Skills
Data Modeling, Information Architecture, Business Intelligence, Business Analysis, SDLC, Data Warehousing, Solution Architecture, Consulting, Business Process, Databases, SQL, Enterprise Software
Education
Saint John's University
Master of Business Administration (M.B.A.), Finance
University of Pittsburgh
Bachelor's Degree, Psychology
University of Pittsburgh
Bachelor's Degree, Information Science
Susquehanna Bank May 2005 - January 2008
T-Mobile, USA April 2003 - May 2005
Fleet Boston Financial Group April 1990 - June 2001
Education
University of Phoenix 2007 — 2009
Associates, Business
T-Mobile June 2009 - Present
T-Mobile USA 2009 - Present
Circuit City March 2007 - March 2009
Circuit City April 2004 - February 2007
Education
University of Mumbai 1993 — 1998
Bachelors, Commerce & Economics
University of Mumbai
Bachelors
Retired August 2015 - Present
Cablevision of Connecticut June 2010 - November 2011
T-Mobile USA August 2003 - April 2009
Skytel November 2001 - August 2003
Skytel May 1997 - October 2001
Skills
Account Management, Business Development, Sales, Vendor Management, Sales Process, Sales Management, Telecommunications, SaaS, Solution Selling, Cloud Computing, Wireless, Customer Satisfaction, Call Centers, Managed Services, CRM, Customer Retention, Salesforce.com, Sales Operations, Team Leadership, Mobile Devices, Direct Sales, Training, Selling, Management, Leadership, New Business Development, Lead Generation, Customer Experience, P&L Management, B2B, M2M, Strategy, Cold Calling, Key Account Management, Professional Services, Networking, Strategic Partnerships, Co-location, Competitive Analysis, Enterprise Software, Cross-functional Team..., VoIP, Contract Negotiation, Product Management, Unified Communications, Sales Presentations, Go-to-market Strategy, Start-ups, Product Marketing, Channel Partners
Education
University of New Haven 1964 — 1968
BS, Marketing
Redstone Foods, Inc. 2012 - Present
T-Mobile USA 2009 - 2011
Jani-King International 2008 - 2009
Jani-King International 2005 - 2008
Sprint 2002 - 2004
IBM 2000 - 2002
AT&T Wireless 1999 - 2000
Skills
Telecommunications, Solution Selling, Business Development, Franchising, Result Oriented, Wireless, Solution Development, P&L Management, Product Management, Enterprise Software, Coaching, Sales Operations, Go-to-market Strategy, Strategic Partnerships, CRM, Sales, Product Marketing, Management, Marketing Management, Selling, Leadership, Outsourcing, Strategy, Channel Partners, B2B, New Business Development, Sales Management, Executive Management, Business Planning, Account Management, Contract Negotiation, Team Building, Start-ups, Mobile Devices, Networking, International Sales, Business Strategy, Direct Sales, Negotiation, Sales Process, P&L, Income Statement, Key Account Management, Customer Retention, Salesforce.com, Lead Generation, Sales Presentations, Cold Calling, Budgets, Cross-functional Team...
Education
University of North Texas 1986 — 1991
BBA, Strategic Management
Qualcomm June 2013 - Present
Microsoft June 2010 - June 2013
T-Mobile October 2007 - May 2010
T-Mobile USA 2007 - May 2010
Intel July 1998 - March 2006
Skills
Integrated Marketing, Multi-channel Marketing, Consumer Electronics, Product Marketing, Digital Marketing, Strategic Partnerships, Mobile Devices, Demand Generation, Advertising, Cross-functional Team..., Mobile Marketing, E-commerce, CRM, Brand Development, Digital Strategy, Management, Marketing, Marketing Management, Marketing Strategy, Product Management, Strategy
Education
University of Oregon - Charles H. Lundquist College of Business 1995 — 1998
Bachelor of Science (BS), Marketing and Finance with a minor in Economics
NSI August 2014 - Present
T-Mobile USA April 2010 - Present
T-Mobile January 2014 - August 2014
T-Mobile USA April 2010 - April 2011
Las Vegas Metropolitan Police Department June 1999 - March 2010
Las Vegas Metropolitan Police Department April 1997 - May 1999
Las Vegas Metropolitan Police Department April 1996 - March 1997
Skills
Credit Cards, Identity Theft, Checks, Retail, Certified Fraud Examiner, Fraud, Physical Security, Forensic Analysis, Surveillance, Security Management, Loss Prevention, Internal Investigations, Interrogation, Security, Investigation, Asset Protection, Public Safety, Interviews, Criminal Justice, Crime Prevention, Firearms, Evidence, Security Operations, Police, Protection, Emergency Management, Executive Protection, Criminal Investigations, Background Checks, Homeland Security
Education
University of Nevada-Las Vegas 2000 — 2005
Masters, Creative Writing, English
University of Nevada-Las Vegas 1974 — 2000
Bachelor, English
Time Warner Cable Business Class May 2010 - Present
ATT February 2008 - February 2009
T-MOBILE USA October 2002 - February 2008
Verizon Wireless January 1996 - January 2002
Skills
Wireless, VoIP, Direct Sales, Sales Operations, Salesforce.com, Solution Selling, Account Management, Sales, MPLS, Cold Calling
Education
University of Phoenix
Masters, Business Administration
San Diego State University
B. S, Business Administration (Finance)
Maryland Department of Juvenile Services February 2011 - Present
T-Mobile USA March 2005 - February 2011
RadioShack July 2004 - March 2005
Education
University of Maryland University College 2011 — 2013
In Progress, Business
Friendly High School 2002 — 2004
HS Diploma
StoragePros May 2015 - July 2015
Emdeon August 2014 - March 2015
Xtend Healthcare, LLC April 2014 - May 2014
Accredo - An Express Scripts Company December 2013 - April 2014
Private Organization July 2012 - July 2013
Travel Agent February 2010 - September 2010
XO Communications July 2009 - September 2009
Verizon Wireless October 2005 - July 2009
T MOBILE USA February 2004 - June 2005
SHIP E INC April 2003 - February 2004
Skills
Training, Call Centers, Management, Process Improvement, Leadership, Call Center, Team Building, Customer Experience, Project Management, Customer Satisfaction, Customer Retention, Sales, Telecommunications, Workforce Management, Vendor Management, Customer Support, Team Leadership, Account Management, Technical Support, Outlook, PeopleSoft, IT Recruitment, Staffing Services, HRIS, OSHA, FMLA, Payroll, Property Management
Education
University of Phoenix 2010 — 2013
MBA, Human Resource Management
University of Phoenix 2009 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
University of Phoenix 2004 — 2008
Bachelor's, Business Management
NYU Langone Medical Center August 2011 - Present
T-Mobile USA July 2011 - August 2012
Class/SOS Security Inc March 2008 - January 2011
Cingular/At&t Wireless July 2004 - May 2007
New York Medical February 2003 - October 2003
Lifespire June 2001 - September 2002
Circuit City March 1998 - April 2000
T Wireless March 1998 - April 2000
Marriott International August 1996 - March 1998
Skills
Training, Customer Service, Security, Sales, Call Centers, Troubleshooting, Sales Operations, Project Planning, Healthcare, Insurance, Wireless, Computer Security, Invoicing, Supervisory Skills, Cpr Certified, Leadership, Credit, Microsoft Office, Team Leadership, Access Control
Education
York College 2001 — 2004
Marketing
University of Phoenix
T-Mobile USA September 2013 - Present
T-Mobile June 2012 - August 2013
T-Mobile January 2010 - June 2012
T-Mobile June 2009 - February 2010
T-Mobile July 2004 - May 2009
T-Mobile October 2002 - July 2004
Walmart.com November 2000 - October 2002
Bedding One May 2000 - October 2000
Flooring America December 1999 - June 2000
HomePoint.com July 1999 - December 1999
Skills
Customer Satisfaction, Incentive Programs, Workshop Facilitation, Budgets, Process Improvement, Customer Experience, Documentations, Call Center, Customer Service, Workforce Management, Training, Project Management, Coaching, Management, Team Leadership, Customer Retention, Call Centers, Operations Management, Team Building, Outsourcing, Forecasting, Contact Centers, Performance Management, Telecommunications, Team Management, Strategy, Human Resources, Leadership, Business Analysis, Analysis, Quality Assurance, Sales, Sales Management, Time Management, Vendor Management, Data Analysis, Retail, Cross-functional Team...
Education
University of Mississippi 1986 — 1989
Business Marketing, Interior Design
blu note Home Theater and Specialty Audio May 2013 - Present
blu note Home Theater and Specialty Audio May 2012 - Present
AutoNation August 2010 - May 2012
Nissan Southwest August 2010 - May 2011
Meineke Econolube May 2009 - August 2010
T-Mobile USA December 2003 - December 2008
Prindle's Automotive January 1999 - January 2003
Skills
Automotive Technology, Consumer Electronics, Advanced Automotive..., EPA 609 Certified, ASE Master Tech..., Automotive Engineering, Electronics, Automotive, Automobile, Parts, Vehicles, Management, Automotive Electronics, Testing, Sales, Warranty, Dealers, Brake, Automotive Repair, Engineering, Suspension, Customer Retention, Training, Customer Satisfaction, Customer Service
Education
Universal Technical Institute 2007 — 2009
Automotive Technology
University of Northern Colorado 1998 — 2003
Bachelor's degree, Communications Human Emphasis
Wasson High
Calliope, Inc January 2009 - Present
University of Phoenix January 2007 - January 2010
T-Mobile USA January 2003 - January 2007
Skills
Event Planning, Leadership, Public Speaking, Marketing, Management, Teaching, Marketing Strategy, Team Building, Customer Service, Account Management, Training, Coaching, Social Media
Education
University of Phoenix
Master of Arts, Ed./Adult Ed
University of Phoenix
Bachelor of Science, Business/Marketing
American Red Cross Southeastern Louisiana October 2014 - Present
Motorola June 1990 - September 2008
T-Mobile USA September 1998 - July 2008
United States Air Force June 1977 - July 1990
Skills
Telecommunications, Program Management, Strategic Planning, Team Building, Customer Service, Microsoft Office, Budgets, Change Management, Project Planning, Microsoft Excel, Process Improvement, Project Management, Troubleshooting, Negotiation, VoIP, Microsoft Word, Team Leadership, Sales Management, Coaching, Analysis, Electronics, Management, Networking, Mobile Devices, GSM, Vendor Management, Leadership, Public Speaking, Wireless, Event Planning, Training
Education
West Jefferson 1973 — 1977
University of Phoenix
Business Administration, Management and Operations
Weight Watchers October 2012 - Present
T-Mobile USA February 2012 - July 2012
Kelly Services October 2011 - January 2012
Emerald Marketing LLC. October 2008 - October 2011
Skills
Call Centers, Customer Experience
Education
Belton High School 1996 — 1999
High School/Secondary Diplomas and Certificates
University of Phoenix
Travelers April 2013 - Present
T-Mobile USA March 2009 - June 2012
AIG May 2004 - June 2008
Skills
Auditing, Time Management, Customer Service, Insurance, Interviews, Call Centers, Customer Satisfaction, Finance, Property, Training, Workers Compensation, Commercial Insurance, Underwriting, Liability, General Insurance
Education
University of Phoenix
Bachelor's degree, Business Administration and Management, General
T-Mobile November 2014 - Present
T-Mobile USA June 2010 - November 2014
Verizon Wireless October 2003 - April 2010
AT&T Wireless May 2003 - October 2003
Mellon Investor Services June 1999 - December 2001
Education
University of Massachusetts, Amherst 1993 — 1997
Bachelor of Arts (BA), Economics
T-Mobile USA October 1996 - Present
Education
University of New Haven
ASEE, Electrical Engineering