T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
Ericsson January 2015 - Present
ProKarma November 2013 - December 2014
Meteorcomm December 2011 - October 2013
Blue Nile July 2011 - December 2011
T-Moblie USA January 2009 - June 2011
T-Mobile USA April 2007 - March 2010
T-Mobile USA, Inc April 2004 - April 2007
AT&T Wireless January 2001 - January 2004
AT&T Wireless January 1999 - January 2004
AT&T Wireless January 1998 - January 2004
Skills
RUP, Product Management, Telecommunications, Software Development, Software Project..., Microsoft Excel, Governance, Leadership, Program Management, Project Delivery, Project Management, Technology, Agile Methodologies, Leadership Development, Organizational..., Change Management, Integration, SharePoint, Solution Architecture, Risk Management, PMO, Enterprise Software, MS Project, Testing, Strategy, Business Analysis, Management, Software Documentation, Analysis, Project Planning, Team Building, IT Strategy, Project Portfolio..., Business Process, Team Leadership, Mobile Applications, Business Process..., Consulting, PMP, Databases, Networking, Resource Management, Cloud Computing, Requirements Analysis, Team Management, Business Requirements, Data Center, Product Development, Training, ERP
Education
Cornell University 1990 — 1992
M.S., Communications
University of Washington 1984 — 1989
Bachelor of Arts, Communications/Psychology
Shorecrest Highschool 1980 — 1984
Stevens Institute of Technology
Project Manager Masters
Nexius October 2011 - Present
Wireless for Ericsson November 2010 - January 2011
Glorified Organizing January 2005 - November 2010
Clearwire January 2010 - October 2010
Dr. Carolina Robb, MFT August 2008 - December 2009
T-Mobile, USA June 2007 - July 2008
Hyatt Regency-San Francisco October 2006 - March 2007
Woofer Times (Dog Lover's Monthly Newspaper) May 2006 - October 2006
The Container Store October 2003 - April 2006
Rock-A-Bye Daycare June 1996 - December 2003
Skills
Billing, Administration, Accounts Receivable, Outlook, Wireless, Telecommunications, Vendor Management, Contract Management, Project Planning, Process Scheduler, Troubleshooting, Project Management, Team Building, Program Management, Visio, Microsoft Office, Software Documentation, Customer Service, Account Management, Access, Salesforce.com, SharePoint, Zoning, System Administration, Contract Negotiation, Team Leadership, Leadership, Cellular Communications, Project Coordination, Management
Education
Diablo Valley College 2013 — 2016
AA in Allied Health, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Diablo Valley College 1989 — 1993
A.A, General Education
Wireless Vision February 2013 - Present
T-Mobile January 2012 - August 2012
T-Mobile, USA November 2007 - December 2011
T-Mobile May 2004 - October 2007
Skills
Wireless, Telecommunications, Account Management, Customer Retention, Solution Selling, Sales Operations, Sales Management, Sales, Customer Satisfaction, Mobile Devices, Customer Experience, Sales Presentations, Product Marketing, New Business Development, Selling
Education
Clark Atlanta University
Economics
T-Mobile April 2015 - Present
T-Mobile February 2013 - Present
T-Mobile 2010 - Present
T-Mobile USA 2008 - 2010
T-Mobile 2007 - 2008
T-Mobile 2005 - 2007
T-Mobile 2001 - 2005
VoiceStream Wireless 2000 - 2001
Voicestream 1998 - 2001
Skills
General Management, Business Development, Full P&L Responsibility, Product Innovation, Product Launch, Branding & Identity, Positioning, New Market Expansion, Consumer Insight, Financial Analysis, Business Analysis, Competitive Analysis, Marketing Analytics, Leadership, Business Strategy, Management, Strategy, Customer Retention, Sales, Budgets, CRM, P&L Management, Project Management, Training, Program Management, Go-to-market Strategy, Executive Management, Brand Management, Market Analysis, Selling, Analytics, Retail, Marketing, Segmentation, Pricing, Business Intelligence, Market Planning, Brand Development, Mobile Technology, Vendor Management, Start-ups, Mobile Broadband
Education
Colorado State University 1996 — 2000
Bachelor's degree
T-Mobile March 2014 - Present
T-Mobile April 2010 - March 2014
T-Mobile USA July 2005 - January 2010
T-Mobile June 2003 - July 2005
T-Mobile December 2000 - June 2003
T-Mobile July 1999 - December 2000
T-Mobile July 1998 - July 1999
T-Mobile May 1997 - July 1998
Skills
Call Center, Vendor Management, Customer Satisfaction, Call Routing, Contract Negotiation, Social Networking, Operational Efficiency, Efficiency Improvement, Financial Planning, Staff Development, Staff Retention, Staff Planning, Leadership Development, Analytics, Business Analysis, Team Motivator, Change Leadership, Budgeting, Budget Development, Capital Budgeting, Operational Planning, Strategic Planning, Visioning, Visionary, Cross-functional Team..., Group Presentations, chat, Forecasting, Data Analysis, Hiring, Integration, Knowledge Management, Mentoring, User Experience, Wireless, Incentives, Call Center Development, Process Improvement, Process Development, CRM software, Strategic Financial..., Call Centers, Leadership, Performance Improvement, CRM, Change Management, Telecommunications, Human Resources, IVR, Budgets
Education
East Carolina University 1988 — 1993
Bachelor of Science, Pre-law
HCL Technologies 2014 - 2015
Talonworks, Inc. April 2013 - 2014
Digital Motorworks January 2013 - July 2013
T-Mobile USA January 2009 - March 2012
Iron Horse Safety Specialties Inc March 2007 - November 2008
Rightway Inc May 2005 - March 2007
Talonworks Semiconductors March 2003 - April 2005
Talonworks PC's February 2002 - March 2003
Skills
Troubleshooting, Windows Server, Linux, Telecommunications, Mobile Devices, Social Media, Testing, Computer Security, Call Centers, Mechanical Engineering, Electrical Engineering, Electronics Repair, Electro-mechanical..., Piracy, Wireless Networking, Computer Hardware, Networking, Hardware, Operating Systems, Software Installation, Customer Service, Windows, Training, Customer Satisfaction, Technical Support
Education
Collin County Community College 2003 — 2006
computer science, graphic
Texas Tech University DCE 2000 — 2005
Highschool
The Warranty Group December 2014 - Present
The Warranty Group June 2013 - November 2014
Tiffany & Co. October 2011 - March 2014
U.S. Cellular August 2012 - May 2013
Asia Bistro July 2011 - 2013
T-Mobile USA July 2009 - August 2012
Sterling Jewelers August 2004 - July 2009
T-Mobile March 2000 - November 2004
Skills
Sales Management, Retail, Sales, Inventory Management, Customer Retention, Change Management, Strategic Consulting, Corporate Training, Leadership, Customer Service, Luxury Goods, Telecommunications, Organizational..., Relationship-building..., Account Management, Process Implementation, Selling, Marketing Strategy, Entrepreneurship, Marketing, Coaching, Human Resources, Process Improvement, Project Planning, Employee Relations, Customer Experience, Time Management, Salesforce.com..., Sales Operations, Talent Acquisition, Customer Satisfaction, MS Project, Project Management, Program Implementation, Automotive, Property & Casualty..., IBM iSeries, Salesforce.com, Relationship Building
Education
Concordia University-St. Paul 2009 — 2011
MBA, Organizational Leadership
Duke University 2013 — 2013
Certificate of Project Management, Project Management
University of Minnesota-Twin Cities 1999 — 2003
BA, Sociology- Law, Criminology and Deviance
Blue Dot Safes August 2015 - Present
Blue Dot Safes December 2014 - Present
Loss Prevention Solutions, Inc. 2012 - Present
Wireless Vision, LLC / T-Mobile October 2012 - December 2014
T-Mobile USA November 2007 - October 2012
Toys R Us October 2004 - November 2007
The Home Depot January 2003 - October 2004
Wilsons Leather / LP Innovations 2000 - 2002
Kmart Corporation 1997 - 2000
Skills
Shrink Reduction, Physical Security, Internal Investigations, Surveillance, Inventory Control, Shrink Control, Fraud, CCTV, Inventory Management, Multi-unit, Loss Prevention, Investigation, Coaching, Profit, Private Investigations, Shrinkage, Income Statement, Store Management, Leadership, Interviews, Security Management, Asset Protection, Security, Retail, Driving Results, Store Operations, Hiring, Security Audits, Corporate Security, Risk Assessment, Background Checks, Fraud Detection, Organized Retail Crime, Management, Risk Management, Big Box, Crisis Management, Interrogation Techniques, Access Control, Security Operations, Wicklander-Zulawski..., P&L Management, P&L, Supervisory Skills, Executive Protection, Workplace Violence, POS, Enforcement, Certified Fraud Examiner, Multi-Unit
Education
Indiana Wesleyan University 2010 — 2013
Bachelor of Science (B.S.)
Community College of the Air Force
Laboratory for Scientific Interrogation (LSI SCAN)
Focused MAP November 2010 - Present
Dunkxchange January 2009 - October 2014
Evel Knievel January 2010 - January 2012
Farmers Insurance & Financial Services June 2010 - December 2011
T-Mobile USA 2005 - 2009
Infoline Yellowpages.com January 2004 - February 2005
Skills
Marketing Strategy, Marketing, Social Media Marketing, Direct Marketing, Online Advertising, Social Media, Social Networking, Event Planning, Marketing Communications, Public Relations, Event Management, Advertising, Sales Management, Market Planning, Strategic Planning, Account Management, Customer Service, Leadership, Blogging, Digital Marketing, Email Marketing, Coaching, Online Marketing, Team Building, Retail, Brand Management, Sales, Management, Brand Development, Entrepreneurship, Brand Awareness, Creative Direction, Digital Media, Strategy, Facebook, SEM, Business Strategy, New Business Development, SEO, Entertainment, Integrated Marketing, Lead Generation
Education
College of Southern Nevada 2009 — 2014
International Business
ITT Technical Institute 2004 — 2007
Computer Networking Systems
Coronado Highschool 1999 — 2003
General Education
Full Beaker, Inc. January 2015 - Present
ClassifiedAds.com, Inc. February 2010 - Present
Camp 5 Media January 2008 - February 2010
Marchex, Inc. March 2006 - December 2007
Marchex, Inc. October 2004 - March 2006
Hutchison Whampoa Americas Ltd March 2004 - October 2004
T-Mobile USA March 2003 - March 2004
Infospace, Inc. August 2000 - March 2003
Perkins Coie LLP March 1999 - July 2000
Bogle & Gates PLLC October 1998 - February 1999
Skills
Business Development, Online Advertising, Analytics, SEM, Strategic Partnerships, Start-ups, Strategic Planning, Website Monetization, Management, Lead Generation, Online Marketing, Mobile Advertising, PPC, Contract Negotiation, Leadership, Strategy
Education
University of Oregon School of Law 1995 — 1998
JD
Colby College 1992 — 1995
BA, cum laude, Government
Electrolux April 2014 - Present
917Creations.com September 2009 - Present
Electrolux Major Appliances February 2010 - April 2014
T-Mobile USA June 2007 - November 2009
Aiken County Sheriff Department 2004 - 2007
Skills
Advertising, Social Media, Fine Art, Digital Art, Customer Service, Social Media Marketing, Microsoft Office, Account Management, Online Advertising, Team Leadership, Marketing, Social Networking, Community Service, Acrylic Painting, Marketing Communications, Marketing Strategy, Leadership, Public Relations, Team Building, Event Planning, Online Marketing, Photography
Education
DeVry University-Georgia 2012 — 2014
Bachelor of Arts (B.A.), Digital Communication and Media/Multimedia
DeVry University-Georgia 2011 — 2014
Bachelor's degree, Multimedia Design and Development
Academy of Richmond County High School 1999 — 2003
Honor and Beta Graduate
AT&T April 2013 - Present
T-Mobile USA January 2006 - March 2013
2004-2006Sprint/Nextel 2004 - 2006
Beepers N Phones March 2002 - October 2004
Bobby Allison Wireless January 1997 - January 2002
Skills
Training, Customer Retention, Sales Management, Leadership
Education
Dalton State College
Nova Southeastern University
Pre Law
LabConnect LLC September 2014 - Present
T-Mobile USA June 2014 - September 2014
Darwin's Natural Pet Product April 2014 - June 2014
Port of Seattle January 2014 - March 2014
Beijing Mercedes-Benz Automotive Co., Ltd. May 2011 - April 2013
Mercedes-Benz (China) Automotive Co., Ltd. November 2010 - May 2011
Volkswagen Finance China Co., Ltd. & Volkswagen New Mobility Service Co., Ltd. March 2008 - November 2010
China Banking Regulatory Commission July 2007 - August 2007
Skills
Marketing, Operations Management, Marketing Strategy, Project Management, Business Process..., Data Analysis, People Skills, Marketing Communications, Business Development, Project Planning, Piano Playing, Singing, Public Speaking, Management, Leadership, Market Research, CRM, Analysis, Strategy, Program Management, Sales, Cross-functional Team..., Competitive Analysis
Education
University of Washington, Michael G. Foster School of Business 2013 — 2015
Master of Business Administration (MBA), Marketing, Operations Management
Renmin University of China 2010 — 2012
Diploma (part-time graduate program), Finance and Investment
Communication University of China 2004 — 2008
Bachelor of Arts (BA), International Broadcasting Journalism
Central Oregon Community College August 2011 - Present
T-Mobile USA November 2008 - August 2010
Skills
Student Affairs, Customer Service, Data Entry, Public Speaking, Microsoft Office, PowerPoint, Higher Education, Research, Community Outreach, Student Development, Social Media, Editing, Microsoft Excel, Program Development, Microsoft Word, Event Planning
Education
Concordia University-Portland 2012 — 2013
Master of Education (MEd), Educational Leadership
The University of New Mexico 2004 — 2006
Bachelor's of Arts, Anthropology
South Puget Sound Community College 2002 — 2004
Portland Community College 1999 — 2001
Associate's of Applied Science, Auto Collision Repair, 3.5+ GPA
Unique luxury travel 2014 - Present
PrideRock Holding Company January 2013 - Present
Grand Peaks January 2012 - Present
Parrot’s Landing Apartment Homes January 2012 - Present
5 Pounds A Month Incorporated July 2011 - Present
5 Pounds A Month Incorporated February 2011 - Present
T-Mobile USA January 2009 - January 2012
Grand Peaks 2011 - 2012
Dollar General January 2008 - January 2009
ambling properties January 2007 - January 2008
Skills
Public Speaking, Strategic Planning, Customer Service, Program Development, Affordable Housing, Team Building, Microsoft Office, Social Media Marketing, Project Management, Coaching, Research, Budgets, Small Business, Microsoft Excel, Marketing Communications, Leadership, Team Leadership, Fundraising, Non-profits, Management, Customer Satisfaction, Apartments, Community Outreach, Social Networking, Training, Event Management, Entrepreneurship, Account Management, Public Relations, Recruiting, Event Planning, Social Media, Marketing Strategy, Business Development, Time Management, Payroll, Project Planning, Leases, Online Advertising, New Business Development, Troubleshooting, Outlook, Sales Management, Business Planning, Process Scheduler, Property Management, Business Strategy, Teamwork, System Administration
Education
R. B. Stall High School 1985 — 1989
Diploma
Columbus State University
Columbus State University
West Virginia State University
Publishing Power Inc September 2011 - Present
Independent Filmmaker January 2007 - Present
NetApp September 2011 - May 2015
Global Cinema Distribution LLC February 2011 - September 2011
ACFN March 2010 - January 2011
Talent 6 January 2009 - February 2010
T-Mobile USA May 2005 - December 2008
It’s a Grind Coffee House October 2002 - May 2005
Skills
Photoshop, Advertising, Illustrator, Facebook, Film, Time Management, Sales, Newsletters, Marketing, Training, Video, Entertainment, InDesign, Mac, Customer Service, Public Relations, Project Management, Outlook, Social Media, Management, Adobe Creative Suite
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Administration2008
De Anza College
AA, Graphic Design
Coldwell Banker Select, Realtors July 2014 - Present
T-Mobile USA October 2008 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Teaching, HTML, Adobe Creative Suite, SAP, Direct Sales, POS, Watson, Cash Management, Business Solutions..., SAP Business Software, InDesign, Inventory Management, Loss Prevention, Inventory Control, Physical Inventory, Shipping, Recieving, Windows Phone, Blackberry, Blackberry Enterprise..., Blackberry OS, Android, Photography, PDF Creator, Sales Process, Sales, HTC, Mac OS X, Tablets, Mobile Devices, Windows Mobile, Mobile Broadband, Retail Sales, Retail, Merchandising, Networking, Team Leadership, Profit, Quotas, Visual Merchandising
Education
Columbia College Chicago
Edinboro University of Pennsylvania
Seattle City Light April 2014 - Present
David Barton Gym April 2013 - Present
Mobility Integration Workgroup August 2012 - January 2014
Glow Networks/Cisco Networks February 2012 - August 2012
Precision Management Group June 2011 - September 2011
T-Mobile February 2011 - June 2011
WideNet Consulting, LLC October 2010 - March 2011
Nokia Siemens Networks December 2009 - July 2010
General Microsystems Inc. July 2007 - December 2008
T-Mobile USA April 2006 - April 2007
Skills
Unix, Solaris, Data Center, Servers, System Administration, Integration, Networking, Technical Support, Operating Systems, Linux, Troubleshooting, Telecommunications, Fitness, Information Technology, System Deployment, Customer Service, HP, Hardware, Infrastructure, Computer Hardware, Sun, Software Installation, Red Hat Linux, OpenSolaris, SPARC, Server Architecture, Personal Training, Cisco Technologies, Virtualization, Network Administration, IT Operations, Cross-platform..., Process Improvement, Deployment, Group Fitness, AFAA Certified Personal..., Architecture, Wellness Coaching, Architectures, Cross-functional...
Education
University of Washington 2005 — 2006
Certificate, UNIX Linux Administration
Community College of Southern Nevada 1984 — 1987
Associates, Computer Information Systems
Apple March 2015 - Present
Apple, Inc April 2012 - Present
T-Mobile, USA January 2011 - January 2012
Verizon Wireless January 2009 - May 2011
Verizon Wireless January 2009 - April 2010
Skills
Customer Retention, Customer Experience, Cold Calling, Direct Sales, Call Center, Wireless, Sales, Customer Satisfaction, Sales Operations, Account Management, Retail Sales, Telecommunications, Sales Process, Outside Sales, Solution Selling, Sales Presentations, Customer Service, Salesforce.com, B2B, Mobile Devices, SaaS, Call Centers, Retail, Sales Management, Selling, Training, Marketing
Education
East Tennessee State University 2006 — 2008
MA, Kinesiology and Sport Studies
East Tennessee State University 1999 — 2004
BS, Mass Communications
Hyatt Place August 2012 - December 2014
HTC USA October 2012 - February 2013
T-mobile USA October 2006 - July 2012
Skills
Account Management, Wireless, Mobile Devices, Customer Service, Telecommunications, Sales, Retail, Troubleshooting, Marketing, Microsoft Office, Sales Operations
Education
College of DuPage
Business
U.S. Cellular January 2014 - Present
Currently studying for PMP and Lean Six Sigma Certifications June 2013 - Present
RCN August 2013 - January 2014
Cricket Communications September 2008 - January 2013
River North Sales and Service February 2007 - August 2008
T-Mobile USA January 2004 - October 2006
MCI Corporation May 1997 - July 2003
Evangelical Lutheran Church in America 1993 - 1997
Skills
B2B, Wireless, Operations Management, Retail, Auditing, Microsoft Word, Customer Service, Customer Satisfaction, Customer Retention, Sales Operations, Employee Training, Cross-functional Team..., Telecommunications, Project Management, Community Outreach, Leadership, Training, Team Building, Retail Operation..., Microsoft Excel, National Account..., Instructor-led Training, Direct Sales, Indirect Sales Channels, Policy, Reports, Hands-on Training, Presentations, Multi Tasking, Retail Sales, Small Business Customer..., PowerPoint, Program Management, Management, Time Management, Cellular Communications, Mobile Devices, Human Resources, Budgets, Process Improvement, Customer Experience, Call Centers, Team Leadership, Sales Management, Marketing, Strategic Planning, Analysis, Software Documentation, Managed Services, Product Development
Education
Microtrain Technologies 2013 — 2013
IT Management 4
Concordia College 1980 — 1984
Bachelor of Arts (B.A.), Communications
Chicago Vocational High School 1976 — 1980
H.S, Dipolma, Cabinetmaking and Millwork
Integro Insurance Brokers March 2014 - Present
Steve Madden July 2012 - February 2014
T-Mobile USA June 2009 - July 2012
Skills
Microsoft Office, Wireless, Quotas, Customer Retention, Customer Service, Sales, Team Leadership, Management, Team Building, Leadership, Microsoft Excel, PowerPoint, Marketing, Microsoft Word, Training, Recruiting, Retail, Spanish, Customer Satisfaction, Telecommunications, Networking
Education
DeVry University 2006 — 2012
Bachelor of Professional Studies in Network and Communications Mgmt, Network and Communication Management
T-MOBILE USA December 2008 - October 2012
CVS Pharmacy July 2007 - November 2008
GO! Real Esate Inc. August 2003 - June 2007
Skills
Excellent Customer..., Multitasking, Learning Quickly, Management, Team Leadership, Cash Management, Organization, Exceeding Expectations, Exceeding Customer..., Positive Energy, Highly motivated..., Progressive Thinking, Building Relationships, Pitching Ideas, Problem Solving, CareerBuilder, Inventory Management, Customer Service, Sales, Store Operations, Training, Microsoft Excel, PowerPoint, Coaching, Filing, Customer Experience, Team-oriented, Close Attention to..., Cash Register, People-oriented, Motivated self-starter, Positive Team Player, Multi-line Phone, Outlook, Highly detail oriented, Planograms, early childhood..., Cpr Certified, Experience Working with..., Looked After Children, Assistant Teaching, Work in A Fast Paced..., Patience, Multi Tasking, Microsoft Word, Building Professional..., Employee Training, Coaching Staff, Organized with Strong..., Positive Can-do Attitude
Education
Starting Points Inc 2012 — 2013
CDA/CDS Certificate, Early Childhood- Assistant Teacher
CUNY Hostos Community College 2004 — 2005
Some College, Business, Management, Marketing, and Related Support Services
Herbert H. Lehman HS 2001 — 2004
High School Diploma, Liberal Arts and Sciences, General Studies and Humanities
Rasmussen College May 2014 - Present
Tampa General Hospital August 2013 - July 2014
T-Mobile USA April 2008 - September 2013
K-Mart November 2009 - December 2011
Tandem Nursing Home August 2004 - September 2006
IHS Nursing June 2002 - August 2004
Skills
Customer Service, clerical, communication, Cash Management, data entry, filing, Quality Assurance, Medical Terminology
Education
Rasmussen College-Tampa/Brandon 2014 — 2015
Associate's Degree, Medical/Clinical Assistant
D G Erwin Technical Center 2012 — 2013
Technical Diploma, Medical Coding/Billing
Brandon High School 2003 — 2006
High School Diploma, nursing
Wireless Advocates September 2015 - Present
Starbucks 2012 - 2015
T-Mobile, USA 2007 - 2012
AT&T/Cingular 2000 - 2007
Skills
Leadership, Analytics, Budget, Business Strategy, Vendor Management, Case Managment, Communication, Data Mining, Exception Based..., Investigation, Physical Security, Interrogation, Asset Managment, P&L, CCTV, Internal Audit, Technology Evaluation, Microsoft Office, Public Speaking, Writing, Criminal Investigations, Compliance, Multi-unit, Shrink Reduction, Workplace Violence, Income Statement, Budgets, Process Improvement, Telecommunications, Loss Prevention, Team Leadership, Fraud, Security Management, Asset Protection, Private Investigations, Crisis Management, Management, Cross-functional Team..., Inventory Control, Training, Interviews, Background Checks, Corporate Security, Risk Assessment, Business Continuity, P&L Management, Customer Retention, Store Management, Operations Management, Customer Satisfaction
Education
University of Phoenix
MBA, Business
Concordia College 1987 — 1991
BA, English
Gannett/13WMAZ May 2012 - May 2013
Dealchicken/13WMAZ/Gannett September 2011 - May 2012
The Communication Solutions Group, Inc January 2011 - April 2011
T-Mobile USA July 2009 - January 2011
The Walking Company November 2008 - July 2009
Skills
Press Releases, Social Media, Public Relations, Advertising, Media Relations, Marketing, Sales, Leadership, Television, Salesforce.com, Social Media Marketing, Management
Education
The Pennsylvania State University 2008 — 2011
BA, Corporate Communication
Drexel University
Design and Merchandising
T-Mobile June 2012 - Present
T-Mobile USA March 2011 - July 2012
T-Mobile May 2010 - March 2011
T-Mobile November 2003 - May 2010
Vulcan Performance Chemicals June 2000 - October 2003
Jean Simpson Personnel w/Vulcan Performance Chemicals May 1999 - June 2000
City of Shreveport January 1999 - May 1999
Golden Triangle Regional Airport October 1996 - December 1998
United States Air Force February 1989 - June 1995
Skills
Microsoft Office, Process Scheduler, Spreadsheets, Database Administration, Human Resources, Invoicing, Contract Management, Logistics, Transportation, System Administration, Strategy, Outlook
Education
Jefferson State Community College 2012 — 2014
Business Administration and Management, General
Community College of the Air Force 1989 — 1995
Technical; Job Related Courses
Department of Defense - Department of US Army April 2014 - Present
DEPARTMENT OF DEFENSE - Department of US Army. January 2013 - Present
Department of Army October 2011 - January 2013
Department of Army November 2009 - January 2013
Department of Army June 2011 - July 2011
Axiant, LLC September 2008 - March 2009
T-Mobile USA May 2007 - September 2008
T_MOBILE May 2006 - May 2007
Northrop Grumman October 2004 - May 2006
Computer Generated Systems, Inc. February 2004 - August 2004
Skills
PMO
Education
Army - Baylor University 2012 — 2012
Certificate of Completion, Basic Healthcare Administration Course (BHAC)
TUI University 2005 — 2006
Masters of Science - Healthcare Administration
University of Phoenix 2001 — 2002
MBA, Technology Management
Dillard University 1979 — 1983
Bachelor of Arts (B.A.), Business Administration
Joseph S. Clark High School 1976 — 1979
Diploma, Advance Studies
Driven Wireless 2011 - Present
Verizon Wireless September 2010 - March 2012
Verizon Wireless July 2009 - September 2010
Verizon Wireless November 2007 - June 2009
Verizon Wireless October 2006 - November 2007
T-Mobile USA August 2005 - July 2006
Skylight Wireless October 2003 - July 2005
Skills
Sales Operations, Sales, Sales Management, Leadership, Training, Sales Process, Management, Coaching, Direct Sales, Wireless, Customer Retention, Customer Satisfaction, Telecommunications, Solution Selling, Account Management, B2B, Cold Calling, Selling
Education
University of Phoenix 2008 — 2013
B.S; Bachelors, Business Finance
Collin County Community College 2005 — 2007
Aon Hewitt April 2013 - Present
Aon Hewitt April 2012 - April 2013
Yoh December 2007 - March 2012
T-Mobile USA August 2000 - October 2007
Aerotek / Option One February 2000 - August 2000
ADP June 1999 - February 2000
Skills
Sourcing, Business Intelligence, Applicant Tracking..., Business Strategy, Technical Recruiting, Team Leadership, Team Building, Strategic Sourcing, Talent Acquisition, Social Networking, Hiring, Strategy, Management, Recruiting, Training, Account Management, Temporary Placement, Executive Search, Interviews, Employee Relations, Talent Management, Human Resources, Employer Branding, Recruitment Advertising, Leadership, Vendor Management, Temporary Staffing, New Business Development, Coaching, Internet Recruiting, CRM, Cross-functional Team..., College Recruiting, Screening, Benefits Negotiation, Onboarding, Taleo, RPO, Cold Calling, Staffing Services, Screening Resumes, Networking, Process Improvement, Workforce Planning, Sales, Permanent Placement, Contract Recruitment, Behavioral Interviewing, Corporate Recruiting, Job Fairs
Education
East Stroudsburg University of Pennsylvania 1995 — 1999
BS
LG Networks, Inc. May 2012 - Present
ALLIED SEMICONDUCTOR May 2010 - October 2010
T-mobile USA January 2007 - March 2008
BeeWireless September 2006 - December 2006
Cingular Wireless December 2003 - August 2006
Walmart December 1999 - December 2003
Skills
Customer Service
Education
El Centro College 2011 — 2015
Dallas County Community College 2001 — 2004
Certificate, PC Repair
The Pursuit of Healthiness July 2012 - Present
T-Mobile, USA August 2005 - Present
T-Mobile, USA August 2005 - Present
T-Mobile, USA August 2005 - Present
T-Mobile August 2005 - August 2012
Retail Parts Pro September 1998 - February 2005
Retail Parts Pro September 1998 - February 2005
Retail Parts Pro September 1998 - February 2005
Deli Staff September 1990 - July 1998
Deli Staff September 1990 - July 1998
Skills
Customer Relations, Promotions, Education, Telecommunications, Outlook, Team Building, Software Documentation
Education
Regis University 2010 — 2013
Associates, Social Science; Secondary Education; Business Administration
Regis University 2009 — 2013
Bachelor's; Associates Degree; Bachelor's Degree, Social Science; Secondary Education; Business Administration
Regis University 2010 — 2012
Bachelors; Associates Degree; Bachelors Degree, Secondary Education; Business Administration; business administration prior to changing
Regis University 2009 — 2012
Pending, Secondary Education
Colorado Technical University 2007 — 2008
Associate, Business Administration
T-Mobile October 2013 - Present
T-Mobile June 2012 - September 2013
T-Mobile USA June 2008 - June 2012
T-Mobile USA June 2008 - June 2012
Westwood College September 2007 - June 2008
Westwood College Online September 2007 - June 2008
ICT Group August 2004 - September 2007
ICT Group August 2004 - September 2007
Mci November 2003 - August 2004
Skills
Customer Retention, Interviews, Management, Customer Satisfaction, Sales, Networking, Telecommunications, Leadership, Troubleshooting, Customer Service
Education
Pikes Peak Community College 2007 — 2010
Business Transfer
Colorado State University
Pikes Peak Community College
Associate of Arts, Business
Regis University
Bachelor's, Management & Finance
T Mobile USA December 2004 - Present
T-Mobile 2004 - Present
Nortel 1993 - 2002
Nortel Networks 1993 - 2002
GTE Mobilnet 1987 - 1993
Skills
RF Engineering, Actix, RF design, EVDO, HSPA, HSDPA, UMTS, CDMA, WCDMA, EDGE, 4G, LTE, RF, GSM, 3G, Site Surveys, GPRS, TEMS, Planet, Wireless, TEMS Investigation, Drive Test, Wireless Networking, Wireless Network Design, MapInfo, HSUPA, TDMA, Radio Network Planning, Agilent, AMPS, 2G, Optimization, UTRAN, Antennas, Microwave, IS-95, WiMAX, RAN, Radio, Backhaul, Edge, RF Design, Surveying
Education
De Anza College 1979 — 1985
Coldwell Banker Residential Brokerage January 2014 - Present
Visalus Sciences May 2012 - April 2013
T-Mobile April 2011 - June 2012
T-Mobile USA January 2008 - April 2011
Wal-Mart Stores, Inc. August 2008 - December 2008
Aeropostale May 2007 - August 2008
Old Navy May 2003 - May 2006
Clinique November 2001 - April 2004
Kohl's Department Stores November 1997 - November 2001
the bon-ton department stores 1992 - 1997
Skills
Pricing, Organization, Outlook, Retail, Teamwork, Marketing Communications, Brand Awareness, Coaching, Account Management, Profit, Leadership, Sales, Recruiting, Team Building, Management, Customer Experience, Merchandising, Visual Merchandising, Store Management, Sales Operations, Human Resources, Business Development, Customer Retention, Direct Sales, Time Management, Hiring, Training, Customer Satisfaction, Employee Training, Cold Calling, Sales Management, P&L, Income Statement, Retail Sales, Inventory Management, Inventory Control, Sales Process, P&L Management, Loss Prevention, Customer Service, Marketing, Driving Results, Store Operations, Strategic Planning, Team Leadership
Education
Duquesne University 1983 — 1987
BA, Speech Communications major, minor Business Management
Private Family May 2009 - November 2013
T-Mobile USA April 2008 - May 2009
Electrolux Appliances June 2005 - November 2007
The Krystal Company December 2004 - June 2005
Claflin University August 2003 - May 2004
Claflin University August 2001 - August 2003
Skills
Microsoft Office, Microsoft Excel, Internet, PowerPoint, Customer Service, Office Administration, E-mailers, Multiple phone lines, Office Equipment, Communication, Health Education, Healthcare, Psychotherapy, Public Health
Education
University of Phoenix 2010 — 2012
Master of Arts (MA), Healthcare/Informatics
Claflin University 2000 — 2004
Bachelor of Arts (BA), Sociology
Silver Bluff High School 1996 — 2000
Diploma
OneSource Virtual August 2015 - Present
Insala September 2013 - August 2015
Insala January 2013 - September 2013
Fidelity Investments October 2012 - January 2013
Keller Graduate School of Management June 2010 - June 2012
Mercer Human Resource Consulting August 2010 - February 2011
T-Mobile USA September 2008 - August 2010
American Airlines Client Services September 2008 - August 2010
ADT Security Services September 2006 - September 2008
ADT Security Services October 2003 - September 2008
Skills
Software Implementation, Training Delivery, Human Resources, Training, Management, Customer Service, Recruiting, Resume Writing, Employee Relations, Time Management, HRIS, Coaching, Hiring, Employee Benefits, Leadership, Team Leadership, Analysis, Benefits, HR Solutions, Call Centers, Leadership Development, Team Building, Performance Management, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Engagement, Talent Management, Technical Recruiting, Career Development, Employee Training, Interviews, Career Counseling, Organizational..., Personnel Management, Benefits Administration, Deferred Compensation, Account Management, New Hire Orientations, Organizational..., System Administration, HR Consulting, Teamwork, Job Descriptions, Consulting, Program Management, Strategy, Sales, Microsoft Office, Succession Planning
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA, Human Resources
DeVry University 2007 — 2010
Bachelor's of Technical Management, Human Resources
Microsoft July 2012 - Present
Bellevue College May 2012 - Present
Microsoft July 2011 - Present
Microsoft Corporation December 2009 - September 2011
Microsoft July 2008 - December 2009
Microsoft Corporation June 2006 - July 2008
T-Mobile USA February 2002 - May 2006
T-Mobile 2002 - 2006
T-Mobile (fka VoiceStream) 2002 - 2006
T-Mobile / IT 2002 - 2006
Skills
Program Management, Business Intelligence, Data Warehousing, Portfolio Management, PMP, Process Improvement, Business Process, PMO, Start-ups, Master Data Management, Strategy, Leadership, Project Planning, Project Management, Management, Project Portfolio..., Enterprise Architecture, Software Project..., Product Management, Analysis, Vendor Management, Telecommunications, Enterprise Software, Cloud Computing, Integration, Business Process..., SDLC, Business Analysis, Agile Methodologies, Software Development, SaaS, Agile Project Management, IT Strategy, ITIL, Scrum, Project Delivery, SharePoint
Education
Columbia College 1985 — 1989
Criminal Justice; Business
ServiceNow - The Enterprise IT Cloud Company 2014 - Present
PreClarity, Inc. April 2013 - October 2014
IBM July 2012 - April 2013
T-Mobile USA 2004 - August 2012
T-Mobile 2001 - 2004
Voicestream Wireless 1998 - 2000
Analysts International 1996 - 1998
Western Wireless 1994 - 1996
Skills
Solaris, Data Warehousing, Linux, Servers, Leadership, System Administration, Unix, Software Development, Wireless, Databases, Telecommunications, Performance Tuning, Enterprise Software, HP-UX, Integration, Data Center, LTE, Management, Cisco Technologies, Budgets, Cloud Computing, 3G, Mobile Devices, Network Architecture, Shell Scripting, Network Design, Switches, GSM, SQL, VoIP, Solution Architecture, Enterprise Architecture, TCP/IP, Wireless Networking, Vendor Management, System Architecture, Perl, Big Data, Netezza, Agile Methodologies, IP, SaaS, Ethernet, Oracle, System Deployment, Troubleshooting
Education
Community College of the Air Force 1987 — 1990
Electronics
Mt. Vernon Township High School 1984 — 1987
General
Amtel LLC September 2014 - Present
Neverland Games and Cards May 2013 - Present
Penske Truck Leasing November 2013 - September 2014
T-Mobile USA February 2011 - January 2013
T-Mobile USA April 2009 - February 2011
Hollywood Entertainment September 1998 - February 2009
Metromedia Steakhouses January 1997 - January 1998
Country Connection Restaurant January 1988 - January 1997
Skills
Retail, Leadership, Customer Satisfaction, Management, Recruiting, Sales, Store Management, Income Statement, Customer Retention, Inventory Control, P&L Management, Profit, Loss Prevention, Sales Management, Multi-unit, P&L, Customer Experience, Hiring, Building Strong Teams, People Management, Operational Excellence, Telecommunications, High Performance Teams, Sales Operations, Visual Merchandising, Time Management, Inventory Management, Direct Sales, Retail Sales, Merchandising, Employee Training, People Development, Forecasting, Performance Management, Operations Management, Team Building, Retail Management, Windows Mobile, Online Sales, Store Operations, Interviews, Succession Planning, Fleet Management, Logistics, Training, Coaching, Team Leadership, Strategic Leadership
Education
Clark State Community College 1990 — 1992
Associate's Degree, Business Management
Clark State Community College 1990 — 1992
Associates Degree, Business Management
Cleveland Public Library April 2015 - Present
Cleveland Public Library November 2012 - April 2015
T-Mobile USA August 2006 - October 2013
Cleveland Magazine January 2010 - April 2010
The Call & Post Newspaper January 2009 - April 2009
Skills
Public Services, Teaching Classes, Customer Service, Journalism, Editorial, Photoshop, Research, Publishing, Writing, Blogging, InDesign, Press Releases, Proofreading, News Writing, Microsoft Office, Newspaper, Magazines, Social Media, Editing, Creative Writing, Copy Editing, Photography, Publications, Ap Style, Video Editing, PowerPoint, Interviews
Education
Cleveland State University 2005 — 2009
B.A, Journalism & Promotion Communication
Kent State University 2003 — 2005
T-Mobile, USA August 2000 - Present
U.S. Senate August 1996 - August 2000
Skills
Telecommunications, Wireless, Mobile Devices, Program Management, Mobile Communications, Strategic Partnerships, Strategy, Start-ups, Product Management, Cross-functional Team..., Mobile Technology, Go-to-market Strategy, Product Marketing, Vendor Management, Legislative Relations, Public Policy, Government, Strategic Planning, Policy Analysis, Strategic Communications, Politics
Education
DePaul University College of Law 1993 — 1996
J.D., Law
University of Illinois at Urbana-Champaign 1987 — 1991
BA, Political Science
INetU Managed Hosting September 2011 - Present
INetU Managed Hosting January 2008 - November 2011
T-Mobile USA April 1998 - April 2003
Skills
Data Center, Cloud Computing, Security, Apache, Project Management, Virtualization, Management, VMware, Windows Server, High Availability, Troubleshooting, Business Development, SaaS, Disaster Recovery, Red Hat Linux, VMware ESX, DNS
Education
Drexel University 1996 — 1997
Architecture
Northampton Community College 1993 — 1995
Associate's Degree, Architecture
Sr. Executive Consultant October 2014 - Present
Measured Progress December 2012 - September 2014
Houghton Mifflin Harcourt Publishing Company October 2006 - December 2011
T-Mobile USA January 2003 - April 2006
Sprint Nextel Communications January 1999 - December 2002
MCI Telecommunications April 1993 - December 1998
Skills
Process Engineering, Software Development, Demand Management, Portfolio Management, Vendor Management, Process Improvement, Cross-functional Team..., Team Building, Team Leadership, Program Management, PMO, Budgeting, IT Operations, IT Governance, Contract Negotiations, Business Process..., Strategic Planning, Change Management, Outsourcing, IT Strategy, Governance, Management, Enterprise Software, Business Process, Contract Negotiation, Budgets, Strategy
Education
The George Washington University - School of Business
Doctorate, Public Adminsitration / Information Technology
University of Denver
MPA, Public Administration
Drexel University
Master of Science (MS), Information Technology
The George Washington University
Bachelor of Arts (BA), Urban Planning
Dish Network April 2012 - June 2013
T-Mobile USA October 2007 - October 2010
First American OTS 2005 - 2007
Skills
Performance Consulting, Training Delivery, Needs Analysis, Succession Planning, Leadership Development, Coaching, Communication, Strategic Planning, Team Building/Management, Project Management, Conflict Resolution, Change Management, Employee Relations, Negotiation, Cross-functional Team..., Recruiting, Program Management, Training, Leadership, Employee Engagement, Performance Management, Onboarding, Team Building, Management, Team Management, Talent Management, Analysis, Organizational..., Human Resources, Career Development, Organizational..., Process Improvement, Employee Training, Executive Coaching, Workforce Planning, Call Centers, Hiring, Talent Acquisition, Interviews, Instructional Design, Workshop Facilitation, New Hire Orientations, Personnel Management
Education
Dallas Baptist University 2006 — 2008
Masters, Organizational Management
Information Builders May 2015 - Present
Equine Form August 2009 - Present
Maxsam Partners March 2015 - May 2015
Hewlett-Packard August 2014 - December 2014
Acceptiva December 2013 - June 2014
MUSIC Group December 2012 - November 2013
Concur Technologies August 2011 - December 2012
BSQUARE May 2010 - August 2011
T-Mobile USA July 2006 - May 2010
Cayenne Technologies September 2003 - August 2008
Skills
Web Development, User Interface Design, PHP, Program Management, Developer Relations, Flash, Flex, Flash Lite, HTML + CSS, HTML5, JavaScript, Java, Android, SQL, SQLite, XML, Drupal, HTML 5, SDL Tridion, Git, MySQL, Mobile Applications, jQuery, AJAX, Subversion, HTML, CSS, C#, Apache, Software Development, Scrum, Databases, Web Services, SDLC, User Interface
Education
University of Washington 2002 — 2003
Computer Science
Columbia Basin College 1997 — 1999
Computer Science
Hobbs 1991 — 1994
KPMG October 2013 - Present
State Street January 2011 - October 2013
T-Mobile USA September 2008 - December 2010
Boisvert Lawn Care January 2000 - January 2008
Al Packer Ford January 2006 - November 2006
Skills
Negotiation, Access, Financial Analysis, Microsoft Excel, Sales Management, Accounting, Customer Service, Microsoft Office, Banking, Sales, Analysis, Forecasting, Finance, Budgets, PowerPoint, Leadership, Microsoft Word
Education
Rhode Island College 2008 — 2010
BS, Finance
Community College of Rhode Island 2007 — 2008
AS, Business Management
Northwood University
T-Mobile 2010 - Present
T-Mobile USA August 2006 - 2010
T-Mobile 2005 - 2006
T-Mobile 2004 - 2005
Skills
LTE, Actix, WCDMA, RF, 4G, Wireless, RF Engineering, Cellular Communications, UMTS, Telecommunications, 2G, CDMA, Network Optimization, 3G, GSM, HSPA
Education
Concordia University 2001 — 2003
Master, Electrical Engineering
Hewlett-Packard May 2014 - Present
Press Ganey Associates January 2013 - May 2014
Press Ganey Associates July 2012 - January 2013
Maxim Healthcare Services September 2011 - July 2012
Smith & Nephew September 2009 - September 2011
Smith & Nephew August 2009 - April 2011
T-Mobile March 2009 - August 2009
T-Mobile USA July 2008 - March 2009
T-Mobile June 2007 - June 2008
equal-plus Consulting February 2007 - May 2007
Skills
SharePoint, Process Engineering, Enterprise Portals, Business Intelligence, Business Analysis, Portals, Enterprise Architecture, Software Project..., Knowledge Management, SDLC, Business Process, Enterprise Content..., ITIL, Agile, Requirements Analysis, Document Management, Web Content Management, Program Management, Information Architecture, IT Strategy, IT Governance, IT Management, Solution Architecture, Content Management, Change Management, Consultancy, Process Improvement, SOA, Business Management, Business Process..., Microsoft CRM, Healthcare Information..., Healthcare, Collaboration, Agile Methodologies, Scrum, PMO set-up, Telepresence, IPT, Unified, Analytics, Management, Salesforce.com, Microsoft Dynamics ERP, Leadership, Strategy, Governance, Cross-functional Team..., PMO, Consulting
Education
Cleveland State University
Gilmour Academy
University of Utah
Plumtree Certified
Plumtree Certified
SAP EP Certified
SAP EP
Cambridge Sound Management December 2013 - Present
Tap 'n Tap October 2011 - December 2013
Deutsche Telekom August 2008 - October 2011
T-Mobile February 2007 - July 2008
T-Mobile HotSpot April 2006 - February 2007
T-Mobile HotSpot April 2005 - April 2006
T-Mobile HotSpot September 2003 - April 2005
T-Mobile USA 2002 - 2003
T-Mobile USA September 2001 - November 2002
Interlink Group June 2000 - August 2001
Skills
Business Development, Product Marketing, Sales Management, Marketing Strategy, Business Strategy, Android, Mobile Devices, Mobile Technology, Strategic Partnerships, Telecommunications, Start-ups, Marketing, Sales, New Business Development, Product Management, Go-to-market Strategy, CRM, Lead Generation, Enterprise Software, Mobile Marketing, Wireless, Mobile Applications, Product Development, Cloud Computing, Multi-channel Marketing, Brand Management, Sales Operations, B2B
Education
Colorado State University 1996 — 2000
BS, Business - Marketing
Falmouth High School 1992 — 1996
PocketBerry.com November 2010 - Present
Pinstack.com Smartphone Professional Alliance November 2006 - January 2013
T-Mobile USA February 2009 - May 2011
T-Mobile USA May 2006 - May 2011
T-Mobile USA September 2005 - May 2011
The BlackBerry Edge October 2009 - January 2011
Berrytastic.com November 2008 - January 2011
Orlando Blackberry August 2008 - April 2009
Chili's May 2004 - May 2005
Gap Inc. November 2002 - July 2004
Skills
Mobile Devices, Social Media, Blogging, Social Networking, Surfing, Android, Blackberry, Wireless, Team Leadership, Troubleshooting, Youth Leadership, Music Ministry, Youth Ministry, Christian Ministry, Sound Engineer, Mobile Device Management, Windows Mobile, Networking, Mobile Content, Customer Service, Mobile Internet, Mobile Communications, Sales, Mobile Technology, Customer Satisfaction, Training, Solutions Marketing, Mobile Strategy, Writing, Journalism, Windows, Quality Assurance, iPhone, Mobile, Soundbooth, Customer Relations, Retail, Audio Visual Design, Music Industry, Music, Fashion, Fashion Design, Photography, Sound Editing, Video Editing, Pool Service, skateboarding
Education
Eastern Florida State College 2000 — 2003
Palm Bay High School 1999 — 2001
FES- Further Enterprise Solutions September 2010 - Present
Quadgen Wireless Solutions February 2010 - August 2010
Mobilecom Solutions October 2007 - May 2010
T-Mobile USA January 2006 - October 2007
T-Mobile USA September 2003 - December 2005
Education
New York University - Leonard N. Stern School of Business 2011 — 2014
Master of Business Administration (M.B.A.)
Drexel University 2001 — 2003
Master of Science (M.S.)
University of Mumbai 1997 — 2001
Bachelor of Engineering (B.E.)
PSA, LLC - A MED3OOO Company January 2012 - Present
Go2IT Group November 2008 - Present
T-Mobile USA February 2009 - August 2011
Creative Intelligence April 2008 - September 2008
Colleton Software August 2007 - April 2008
Comdoc Business Systems August 2005 - April 2006
United States Marine Corps January 1998 - January 2001
Skills
Network Administration, Network Hardware, Storage Hardware, Dell Desktops, Telephone Support, Field Support, Computer Hardware, Network Cards, Laptops, Motherboards, Hardware Support, Printer Support, Gmail, Google Docs, Chrome, Microsoft Office, Windows Server 2003, Windows XP Professional, Android, XP, Dell Computers, Printers, Windows Server, Technical Support, Active Directory, Virtual PC, Virtualization, Inventory Management, Network Security, Firewalls, Windows XP
Education
College of Charleston 2002 — 2005
n/a, Political Science
College of Charleston 2002 — 2005
Political Science; and political science
T-Mobile May 2015 - Present
T-Mobile May 2011 - Present
T-Mobile USA March 2011 - May 2011
T-Mobile USA September 2010 - March 2011
T-Mobile USA February 2006 - September 2010
T-Mobile USA March 2005 - February 2006
VoiceStream Wireless / T-Mobile USA November 2001 - March 2005
Boeing Defense & Space Group April 1992 - November 2001
Boeing Commercial Airplanes Group September 1990 - April 1992
Boeing Aerospace & Electronics Group June 1987 - September 1990
Skills
Customer Focus, Performance Management, Conflict Management, Cross-functional Team..., Governance, Customer Experience, Wireless, Customer Oriented, Telecommunications, PMO, Workshop Facilitation, Program Management, Vendor Management, Process Improvement, Project Management, Product Management, Management, Enterprise Software, Product Marketing, Leadership, Integration, Agile Project Management, IT Strategy, Marketing, CRM, Outsourcing, Strategy, Requirements Analysis, Project Delivery, Call Centers, Business Process, Business Intelligence, SDLC, Business Analysis, Mobile Technology, Team Leadership, Change Management, Business Process..., Software Project..., Forecasting, Procurement, Quality Assurance, Supply Chain, Testing, Budgets, Team Building, Mobile Devices, Project Portfolio..., Product Development, Resource Management
Education
City University of Seattle
MBA
Continuing Education Courses
Project Management, Leadership, Management Training
Western Washington University
BA, MIS, Finance, Marketing, Decision Sciences
University of God's Chosen July 2014 - Present
ATSGraphix 2011 - Present
Taking Youth Seriously INC. January 2015 - Present
AFC Rangers High School football and athletics organization. June 2013 - January 2014
United Baptist/March of Ministries May 2013 - July 2013
New Covenant Knights Athletic Organization January 2012 - June 2013
T-Mobile USA March 2011 - August 2011
Skills
Sales Management, Sales Operations, Operations Management, Coaching Staff, Sales, Customer Retention, Customer Experience, Store Management, Team Leadership, Training, Direct Sales, Employee Training, Retail, Business Development, Telecommunications, Recruiting, Team Building, Merchandising, Coaching, Profit, Income Statement, Call Centers, Hiring, Social Networking, Microsoft Office, Social Media, Wireless, Customer Service, Inventory Management
Education
Strayer University-North Carolina 2009 — 2012
Bachelor of Business Administration (BBA), Retail Management
Strayer University-North Carolina 2009 — 2011
Associate of Arts (AA) Information Systems, Information Technology
Strayer University-North Carolina 2009 — 2010
Associate of Arts (AA) General Studies, Information Technology
East Carolina University 1993 — 1995
Decision Science
Sonos, Inc. March 2014 - Present
T-Mobile USA January 2009 - March 2014
Yahoo! July 2004 - December 2008
Yahoo! November 2001 - June 2004
Yahoo! March 1999 - October 2001
Socratic Technologies 1999 - 2000
Westminster College of SLC 1996 - 1998
Valley Mental Health 1994 - 1998
Utah State Division of Services for People with Disabilities 1994 - 1995
Skills
Segmentation, Analytics, Marketing Research, Ethnography, Market Research, Quantitative Research, Conjoint Analysis, Team Leadership, Global Strategy, Product Innovation, Customer Loyalty..., Research Design, Statistics, Consumer Behaviour, Consumer Insight, Pricing Research, Qualitative Research, Customer Insight, Focus Groups, Usability Testing, Brand Equity, Strategy, Leadership, Competitive Analysis, Positioning, Brand Loyalty, Marketing, Mobile Devices, Competitive Intelligence, Survey Design, Business Insights, Advertising Research, Product Development, Brand Architecture, Analysis, Market Analysis, Marketing Analytics, Business Development, Product Management, Mobile Marketing, Online Research, Product Launch, Data Analysis, Integrated Marketing, Brand Management
Education
University of Utah 1991 — 1998
MS, PhD, Social Psychology
Claremont McKenna College 1987 — 1991
BA, Economics, Psychology
University of Zimbabwe 1990 — 1990
6 mos Study Abroad Program, Economics/Psychology
Optum February 2015 - Present
Optum February 2012 - February 2015
Optum June 2009 - February 2012
T Mobile USA April 2006 - June 2009
First Data Corporation March 2005 - March 2006
Skills
Customer Retention, HIPAA, EDI, Call Centers, Microsoft Office, Medicare, Analysis, Visio, Customer Experience, Public Speaking, Microsoft Excel, Customer Service, Health Insurance, Networking, Account Management, Process Improvement, Team Building, Vendor Management, Healthcare, EMR, Project Management, Software Documentation, Training
Education
Colorado State University 1994 — 1996
N/a, International Business
T-Mobile July 2005 - Present
T-Mobile USA July 2003 - February 2005
Cendant September 2002 - January 2003
Skills
Telecommunications
Education
The George Washington University 1997 — 1999
Master's Certification, Global Contract Project Management
County College of Morris
Associates in Business Administration
Dover Business College
Computer Information Specialist
LG Electronics February 2015 - Present
iMobile August 2011 - February 2015
T-Mobile USA December 2002 - August 2011
Nextel Communications August 2001 - December 2002
Verizon Wireless October 2000 - June 2001
S.T.A.K.R. Communications January 2000 - September 2000
Experimental and Applied Sciences January 1999 - January 2000
EchoStar Communications Corporation January 1998 - January 1999
Skills
Wireless, Sales Operations, Cellular Communications, Telecommunications, Customer Retention, Sales Management, Direct Sales, Account Management, Sales, Solution Selling, Channel, Sales Process, B2B, Retail, Quotas, New Business Development, 4G, Merchandising, Management, Customer Service, CRM, Business Development, Income Statement, Customer Satisfaction, Customer Experience, P&L
Education
Colorado Mesa University
T-Mobile USA April 2011 - Present
CORESTAFF Services April 2010 - April 2011
Western Air Defense Sector April 2008 - September 2009
Western Air Defense Sector January 2006 - March 2008
Western Air Defense Sector 1992 - 2007
Western Air Defense Sector August 1992 - January 2006
Joint Defense Facility Nurrungar May 1991 - August 1992
Skills
Program Management, Process Improvement, Project Planning, Account Management, Product Management, Vendor Management, Project Management, Change Management, Security Clearance, Leadership, Telecommunications, Mobile Devices, Business Analysis, SharePoint, Networking, Troubleshooting, Cross-functional Team..., Organizational..., Training, Strategic Planning, Wireless, Visio, Management, Analysis, Quality Assurance, CRM, Team Leadership, Team Building, Testing, Integration, Six Sigma, Databases, Software Documentation, Security, Customer Experience, Call Centers, Scrum, System Administration, Strategy, Microsoft SQL Server, Analytics, Marketing, Requirements Analysis, SDLC, Business Intelligence, Agile Project Management, Business Process, Microsoft Office, Maintenance Training, Sarbanes-Oxley
Education
ProLango 2010 — 2010
Solutions IQ 2010 — 2010
Agile ScrumMaster
Community College of the Air Force 2006 — 2008
AAS
Saint Martin's College 1993 — 1996
Bachleor of Arts
State University of New York - System 1982 — 1985
AAS
Eastridge H.S. 1978 — 1982
Paradigm Professionals July 2015 - Present
Mantra Telecom Inc October 2011 - December 2014
CELCITE MANAGEMENT SOLUTIONS October 2009 - September 2011
INTEL August 2008 - September 2009
T-Mobile November 2004 - August 2008
LCC International February 2003 - August 2008
T-Mobile USA 2004 - 2007
AT&T 2003 - 2004
WFI 2000 - 2001
Tata Telecom 1997 - 2000
Skills
LTE, UMTS, GSM, RF Engineering, RF, 3G, WiMAX, CDMA, WCDMA, 4G, HSPA, Wireless, Edge, GPRS, Actix, Atoll, MapInfo, BSS, Nemo, UTRAN, Drive Test, Cellular Communications, Microwave, Telecommunications, RAN, RF Planning, Network Design, WiFi, Network Performance, 2G, Network Optimization, Optimization, RF design, HSDPA, Open Source Software, 3GPP, TEMS Investigation, TEMS, EVDO, Antennas, NSN, SS7, Core Network, Pathloss, RNC, Communications Audits, HSUPA, OFDM, CDMA2000, NetAct
Education
Maharashtra State Board of Technical Education 1988 — 1991
Electronics and Telecommunications Engineering, Electronics and Telecommunications Engineering
Delhi University
Cook County Juvenile Detention Center June 2008 - Present
T-Mobile USA June 2004 - September 2008
Cook County Juvenile Probation August 2003 - August 2004
Education
DePaul University 1999 — 2004
BA, Psychology
Kennedy h.s.
Avention March 2014 - Present
Sales Consulting April 2013 - June 2014
T-Mobile-USA May 2010 - July 2012
Broadview Networks December 2009 - May 2010
Comcast Spotlight March 2008 - April 2009
Verizon Communications March 1980 - April 2007
Verizon 2004 - 2007
Verizon 2002 - 2004
Verizon/Bell Atlantic January 1999 - September 2002
Verizon January 1995 - January 1999
Skills
Telecommunications, Multi-channel Marketing, Product Development, Market Research, Product Management, Sales Management, Marketing Strategy, Positioning, SaaS, Solution Selling, Professional Services, Channel, Product Marketing, Account Management, Marketing Communications, Manager Development, Sales Forecasting, Advertising, Public Speaking, Sales Operations, Managed Services, Forecasting, Strategy, Management Development, VoIP, New Business Development, Selling, B2B, Management, Direct Sales, Strategic Planning, Project Management, Sales Process, Business Development, Leadership, Channel Partners, Cross-functional Team..., Wireless, Sales, Executive Managment, Business Planning, Salesforce.com, Strategic Partnerships, CRM, Customer Retention, Go-to-market Strategy, Executive Management
Education
College of the Holy Cross
Bachelor of Arts, Political Science/Pre-Law
Wellesley High School
Amazon June 2014 - Present
Amazon April 2012 - May 2014
T-Mobile April 2010 - March 2012
T-Mobile USA May 2008 - March 2011
T-Mobile April 2005 - May 2008
T-Mobile February 2004 - March 2005
Lexmark July 2002 - February 2004
Lexmark December 2001 - June 2002
Lexmark August 1997 - November 2001
Skills
Product Management, Product Marketing, Brand Management, Cross Channel Marketing, Consumer Insight, Segmentation, Concept Development, Go-to-market Strategy, Cross-functional Team..., Strategic Partnerships, Customer Insight, Analysis, Marketing Management, Telecommunications, Competitive Analysis, Market Research, Product Launch, Multi-channel Marketing, Strategy, Business Development, Wireless, Leadership, Mobile Technology, Market Planning, Product Lifecycle..., Vendor Management, Pricing, Product Innovation, Digital Marketing, Business Planning, E-commerce, Marketing, Team Management, B2B Marketing
Education
Duke University - The Fuqua School of Business 2001 — 2003
MBA, Business
University of Colorado at Boulder 1993 — 1997
MS, Finance
PricewaterhouseCoopers May 2014 - Present
T-Mobile October 2010 - April 2014
T-Mobile June 2009 - October 2010
T-Mobile USA June 2009 - October 2010
CSC August 2007 - May 2009
UnitedLex Corporation January 2007 - March 2009
Shell November 2004 - September 2007
CSC April 2000 - August 2007
XTO Energy 1999 - 2000
Burlington Resources 1996 - 1999
Skills
IT Strategy, Security, Business Continuity, Program Management, Business Analysis, Enterprise Architecture, IT Governance, Security Management, Network Security, Risk Assessment, Organizational..., Technical Leadership, Strategic Leadership, Cross-functional Team..., Thought Leadership, Identity Management, Innovative Thinking, Management Consulting, System Architecture, Compliance, Crisis Management, Strategic Planning, Sarbanes-Oxley Act, Mobile Security, Security Incident..., Security Architecture..., Wireless, Telecommunications, Governance, Strategy, Information Technology, Information Security..., Professional Services, Process Improvement, CISSP, Integration, Management, Enterprise Software, Outsourcing, Cloud Computing, Architecture, Information Security, Vendor Management, Computer Security, Leadership, Consulting, Risk Management, Architectures, Business Process..., IT Management
Education
Virginia Polytechnic Institute and State University 2013 — 2015
Master of Science (MS), Information Technology
Cornell University - S.C. Johnson Graduate School of Management 2007 — 2008
Certificate, Executive Leadership
University of Maryland University College
Bachelor of Science (BS), Management
Amazon May 2015 - Present
Amazon 2012 - Present
T-Mobile USA 2008 - 2012
Amgen 2006 - 2008
Amgen 2003 - 2006
Immunex 2001 - 2003
Skills
Project Management, Budget, Business Continuity..., Comprehensive Planning, Facilities Management, Contract Management, Process Improvement, Vendor Management, Project Planning, Continuous Improvement, GMP, Process Scheduler, Team Building, Preventive Maintenance, Strategic Planning, CMMS, Procurement, Budgets, Cross-functional Team..., Operations Management, Program Management, Quality Assurance, Leadership, Manufacturing, Training, Management, Troubleshooting, Contract Negotiation, Customer Service, Change Management, Software Documentation, MS Project, Inventory Management, Purchasing, Team Leadership, Six Sigma, Lean Manufacturing, Customer Satisfaction, Start-ups, Performance Management, Root Cause Analysis
Education
Colorado Technical University
Bachelor of Science, Business Administration, MGMT
TelePacific Communications January 2015 - Present
TelePacific Communications November 2013 - Present
TelePacific Communications November 2012 - Present
T-Mobile USA July 2011 - September 2012
Time Warner Cable Business Class July 2010 - July 2011
AT&T February 2008 - July 2010
Nationwide Funding, LLC 2007 - 2008
Indymac Bank March 2007 - November 2007
Ortho Mattress, Inc. February 2005 - March 2007
A.M.D. Security Inc April 1999 - December 2004
Skills
Telecommunications, Selling, Sales Operations, B2B, Sales, CRM, Direct Sales, Cold Calling, Solution Selling, New Business Development, Customer Retention, Salesforce.com, Sales Management, Managed Services, Wireless, Networking, Customer Satisfaction, Strategy, Unified Communications, Mobile Devices, VoIP, HPBX, Cloud Services, Cloud Computing
Education
DeVry University-California 2011 — 2015
Bachelor's degree, Networking and Communications
CompTia 2012 — 2012
A+, Computer Technology/Computer Systems Technology
Kirkland's Home August 2008 - Present
T-Mobile USA October 2007 - August 2008
Kirkland's Home September 2000 - October 2007
Saks Incorporated June 1994 - September 2000
Skills
Leadership, Multi-unit, Store Management, Retail, Loss Prevention, Sales Operations, Merchandising, Inventory Management, Visual Merchandising, Sales, Sales Management, Profit, Forecasting, Recruiting, Customer Service, Customer Experience, Coaching, Hiring, Customer Satisfaction, Inventory Control, Time Management, Human Resources, Performance Management, Driving Results, Store Operations, Employee Relations, Team Building, Program Management, New Business Development
Education
Delta State University 1990 — 1994
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Mississippi Delta Community College 1989 — 1991
AA, Business
Digital TechBox LLC & Clubs2Win May 2015 - Present
T-Mobile January 2002 - April 2015
T-Mobile USA November 2006 - April 2011
T-Mobile USA January 2002 - November 2006
AT&T October 1999 - December 2001
Marconi January 1999 - October 1999
Center for Developement of Telematics August 1995 - December 1998
Skills
Wireless, Telecommunications, GSM, Product Management, Mobile Devices, 3GPP, UMTS, System Architecture, GPRS, Software Development, Integration, Software Engineering, Agile Methodologies, Software Project..., Cross-functional Team..., Program Management, 3G, Unix, TCP/IP, Mobile Technology, Management, Agile Project Management, Network Design, Vendor Management, Requirements Analysis, Strategy, Product Marketing, Networking, SDLC, LTE, Leadership
Education
University of Washington, Michael G. Foster School of Business 2013 — 2015
Executive MBA, General Management
University of Washington 1999 — 2001
MS, Computer Science
Delhi University 1991 — 1995
B.E., Electronics and Communications Engineering
HansRaj Model School 1982 — 1991
High School, Engineering
T-Mobile February 2015 - Present
T-Mobile January 2014 - February 2015
T-Mobile May 2012 - January 2014
T-Mobile USA September 2010 - May 2012
T-Mobile USA August 2008 - September 2010
T-Mobile USA March 2007 - August 2008
T-Mobile USA December 2005 - March 2007
Western Wireless July 2005 - December 2005
Western Wireless Corporation June 2004 - July 2005
Western Wireless Corporation October 2003 - June 2004
Skills
Six Sigma, Telecommunications, Wireless, Sales Operations, Direct Sales, Account Management, Customer Retention, Customer Experience, Team Building, Solution Selling, Customer Satisfaction, Income Statement, Call Center, Channel, Sales Process, Sales, Team Leadership, New Business Development, B2B, Mobile Devices, Forecasting, Retail, Strategy, Start-ups, Marketing Strategy, Leadership, Management, Call Centers, Enterprise Software, Marketing, Strategic Partnerships, Business Development, P&L Management, Awesomeness
Education
Colorado State University
Master of Science (M.S.), Organizational Leadership
Lubbock Christian University
Bachelor of Science (B.S.), Business Management
Texas Tech University
Business Administration and Management, General
Citizens Bank September 2015 - Present
Citizens Bank July 2013 - September 2015
Citizens Bank October 2012 - July 2013
T-Mobile USA November 2006 - July 2012
Skills
Sales, Customer Satisfaction, Leadership, Team Management, Consumer Lending, Retail Banking, Loans, Small Business Lending, Banking, Branch Management, Cross Selling, Credit Analysis, Branch Banking, Credit, Commercial Banking, Commercial Lending, Mortgage Lending, Lines Of Credit, Loan Origination, Team Building, Hiring, Recruiting, Small Business, Refinance, Financial Analysis, Team Leadership, Cold Calling, Residential Mortgages, Customer Service, Financial Services
Education
Classical High School 2000 — 2004
High School Diploma, English
Community College of Rhode Island
Health & Human Services September 2007 - November 2014
T-Mobile USA June 2005 - October 2007
Sage Telecom July 2004 - June 2005
Countrywide Home Loans June 1998 - May 2004
MCI WorldCom October 1995 - April 1998
Washington Communication Systems August 1988 - October 1995
Skills
Interviews, Employee Benefits, Social Services, Finance, Microsoft Office, Customer Service, Management, Project Management, Microsoft Excel, Strategic Planning, Accounts Payable, Accounts Receivable, W2, ADP Payroll, Payroll Taxes, Payroll Processing, Payroll Services
Education
DeVry University 2010 — 2012
Cyber/Computer Forensics and Counterterrorism
Kaplan University 2009 — 2010
Psychology
Samsung Telecommunications America October 2012 - Present
T-Mobile USA October 2010 - October 2012
T-Mobile September 2008 - September 2010
T-Mobile March 2003 - September 2008
Skills
Retail, Retail Sales, Sales, Wireless, Sales Management, Direct Sales, Customer Retention, Telecommunications, Mobile Devices, Customer Satisfaction, Account Management, Sales Operations, Management, Team Leadership, Customer Service, Inventory Management, Coaching, Business Planning, Problem Solving, Performance Management, Strategic Planning, Hiring, Customer Relations, Scheduling, Project Management, Leadership, Communication, Merchandising, Training, Field Training, Trade Show..., Trade Show Exhibitor, Mobile Applications, Mobile Technology, Mobile Communications, Social Media, Marketing, Social Media Marketing
Education
DePaul University 2001 — 2004
Bachelor's Degree, Double Major Marketing & Management
Year Up April 2015 - Present
PCN Strategies June 2014 - April 2015
Robert Half Technology December 2013 - May 2014
Populus Group August 2011 - October 2013
Bank of America January 2010 - August 2011
T-MOBILE USA February 2007 - January 2010
Portnoff Law Associates 2006 - 2007
Skills
Human Resources, Consulting, Talent Management, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Sourcing, Recruiting, Onboarding, Management, College Recruiting, Internet Recruiting, Time Management, HRIS, Contract Recruitment, Account Management, Leadership, Performance Management, Strategy, Temporary Placement, Staffing Services, Organizational..., SDLC, Resource Management, Staff Augmentation, Employee Engagement, Personnel Management, Employee Relations, Cold Calling, Process Improvement, Benefits Negotiation, Screening Resumes, Business Development, Permanent Placement, Building Relationships, Screening, Sales, Executive Search, Training, Resume Writing, Employee Training, Hiring, CRM, Temporary Staffing, Employee Benefits, Interviews, Integration, IT Recruitment
Education
La Salle University
Master of Science- In Progress, Human Capital Development
Temple University
Bachelor of Science, Business Administration, Marketing
Community College of Philadelphia
A.S., Business Administration
Upper Darby High School
T-Mobile USA April 2015 - Present
MetroPCS September 2010 - April 2015
Metro PCS October 2008 - September 2010
Verizon Wireless December 2006 - October 2008
Sprint PCS September 2000 - December 2006
Skills
Sales, Merchandising, Training, Direct Sales, Account Management, Wireless, Telecommunications, Sales Operations, Solution Selling, Customer Retention, Sales Management, Sales Process, Customer Satisfaction, B2B, Retail, Problem Solving, Customer Experience, Cross-functional Team..., Cold Calling, Team Management, Leadership, Call Centers, Salesforce.com
Education
Colorado Technical University 2014 — 2016
Master of Business Administration (M.B.A.), Human Resources Management and Services
Colorado Technical University 2011 — 2014
Bachelor's Degree, Marketing
La Guardia Community College
Associate's Degree, Communication
Brookline College August 2010 - Present
Direct Alliance February 2010 - August 2010
944 Magazine June 2009 - January 2010
T-Mobile USA 2005 - 2009
Skills
Marketing, Sales, Networking, Training, Customer Service, Leadership, Public Speaking, Recruiting, Social Networking, Event Planning, Coaching, Leadership Development, Team Building, Staff Development, Higher Education
Education
Colorado State University-Pueblo 2001 — 2004
Fellowship Farms August 2015 - Present
San Diego Pipe June 2015 - Present
Metal Supply Inc. June 2015 - Present
Shaklee Distributor & Business Developer February 2012 - Present
The Sporting Club November 2014 - June 2015
T-Mobile USA February 2011 - February 2013
Skills
Fitness Training, Social Networking, Networking, Fitness, Lifestyle, Direct Sales, Small Business, Sales, Entrepreneurship, Customer Satisfaction, Customer Service, Leadership, Coaching, Time Management, Team Building, Marketing, Salesforce.com, Training, Positive Personality, Goal Oriented, Intelligence, Challenge Driven, Highly Ambitious, Energetic Leader, Social Media Marketing, Team Leadership, Sales Management, Account Management, Social Media, Personal Development, Business Networking, Advertising, Solution Selling, Healthcare, Blogging, Network Marketing, Retail Sales, Personal Training, Great Motivator, Strategic Planning, Sports Nutrition, Start-ups, Online Marketing, Facebook, Public Speaking, Sales Process
Education
Clark College 2009 — 2012
Associate's degree, General Studies
Cook Inlet Academy
VMware August 2014 - Present
T-Mobile USA November 2009 - August 2014
Diamond Wireless November 2005 - October 2009
Skills
Sales Management, Customer Service, Retail, Sales, Customer Satisfaction, Customer Retention, Solution Selling, New Business Development, Selling, Microsoft Office, Small Business, B2B, Team Building, Team Leadership, Aquisition, Technology, Business Development, Cloud Computing, Managed Services, IT Strategy, Network Architecture, Mobile Devices, Solution Architecture, Strategic Partnerships, Technology Management, Telecommunications
Education
Colorado State University 2007 — 2009
Bachelor of Arts (B.A.), Economics
Front Range Community College 2005 — 2007
TracFone Wireless April 2015 - Present
Transformational Sales Leader September 2013 - March 2015
BlackBerry Corporation February 2012 - September 2013
HTC Corporation April 2011 - October 2011
T-Mobile USA June 2008 - March 2011
Wm Wrigley Jr Company July 2006 - March 2008
The Wrigley Company PTY, LTD July 2004 - July 2006
Wm Wrigley Jr Company July 2002 - June 2004
Wm Wrigley Jr Company June 2001 - June 2002
Miller Brewing Company May 1998 - May 2001
Skills
Strategy, Sales Operations, Cross-functional Team..., CRM, Management, Sales Management, Leadership, Project Management, Business Development, Sales, Retail, Wireless, Business Planning, Strategic Planning, Marketing, FMCG, Supply Chain, Telecommunications, Account Management, Enterprise Software, Training, Forecasting, Business Transformation, Competitive Analysis, Organizational..., B2B, Key Account Management, Mobile Devices, Customer Service, Customer Retention, P&L Accountability, Strategic Partnerships, Direct Sales, Product Management, P&L Management, Sales Process
Education
Concordia College 1981 — 1985
Bachelor of Arts, Business, English, French
CIBC February 2015 - Present
Collaboration Partners - Social Impact Consultants 2011 - February 2015
CIBC World Markets February 2010 - January 2015
CIBC World Markets January 2007 - December 2009
T-Mobile USA 2005 - 2006
China Netcom September 2001 - July 2003
McKinsey & Company January 1999 - January 2001
Skills
Financial Modeling, Mergers, Financial Analysis, Due Diligence, Valuation, Private Equity, Corporate Development, Business Strategy, Corporate Finance, Strategic Planning, Strategy, Investment Banking, Investments, Equities, Management Consulting, Investor Relations, Competitive Analysis, Mergers & Acquisitions, Finance, Portfolio Management, Management
Education
Stanford University Graduate School of Business 2003 — 2005
MBA
Columbia University in the City of New York
The Chinese University of Hong Kong
BBA
T-Mobile USA 2010 - 2012
Texas Roadhouse 2005 - 2010
Johnson & Johnson April 2009 - December 2009
US Navy 2002 - 2004
Skills
Customer Service, Sales, Management, Event Planning, Process Improvement, Marketing, Leadership, Team Building, Training, Account Management, Fundraising, Project Management, Time Management, Contract Negotiation, Leadership Development, Cross-functional Team..., Microsoft Office
Education
DeSales University 2013 — 2015
Master of Business Administration (MBA)
Penn State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Northampton Community College 1999 — 2007
Associate's degree, Business Administration and Management, General
SAC Wireless 2014 - Present
T-Mobile USA 2012 - 2013
Accurate Lease Administration 2011 - 2013
Scribcor/Fell Lease Administration 2005 - 2011
Duke Realty Corporation 2003 - 2005
Skills
Telecommunications, Real Estate, Project Management, Wireless, Account Management, Change Management, Contract Negotiation, Finance, Project Planning
Education
College of DuPage
General Electric April 2014 - Present
Capital One September 2013 - April 2014
T-MOBILE USA March 2012 - August 2013
T-Mobile USA December 2008 - August 2013
DeVry University July 2007 - October 2007
DeVry University July 2007 - October 2007
S&D Marketing June 2004 - February 2005
S&D MARKETING June 2004 - February 2005
Skills
Data Entry, PowerPoint, Microsoft Excel, Microsoft Word, Call Center, Customer Service, Customer Satisfaction, Outlook, Customer Retention, Database Administration, File Management, Critical Thinking, Troubleshooting, Access, Time Management, Cold Calling, Telecommunications, Office Equipment, Sales, Networking, Telephone Skills, Accounts Payable
Education
DeVry University 2007 — 2011
Bachelor of Science, Multimedia Design
DeVry University 2007 — 2010
Bachelor of Science, Multimedia Design
DeVry University 2007 — 2010
Associates of Science, Web Graphic Design
DeVry University 2007 — 2010
Associates of Science, Web Graphic Design
Cox Communications July 2009 - Present
EMBARQ June 2007 - October 2008
Fidelity Mortgage May 2006 - June 2007
T-Mobile USA June 2004 - May 2006
GSM Wireless February 2001 - June 2004
Skills
Sales, Customer Satisfaction, Management, Training, Sales Management, B2B, Retail, Call Centers, Merchandising, Customer Service, Time Management, Store Management, Human Resources, Project Planning, Loans, Sales Operations, Customer Retention, Team Leadership, Account Management, Leadership, Product Management
Education
Cypress College
Computer Science
Bellevue College January 2012 - Present
T-Mobile USA July 2008 - April 2010
SunCom Wireless January 2006 - July 2008
Skatell's Manufacturing Jewelers 2001 - 2005
BellSouth January 1999 - January 2001
Skills
Criminal Justice, Network Design, Process Improvement, Forecasting, Analysis, Budgets, Software Documentation, Wireless, Telecommunications, VoIP, Call Center, Mobile Devices, Vendor Management, Security Clearance, Customer Experience, Access, LTE, Security, Troubleshooting, GSM, Team Leadership, UMTS, Call Centers
Education
Columbia College (SC) 1996 — 1998
Bachelor of Science (BS), Business Administration and Management, General
Transitions Lifestyle System March 2008 - Present
Omni Hotels March 2010 - August 2014
T-Mobile USA 2005 - 2006
Skills
Lifestyle, Customer Service, Social Networking, Coaching, Therapeutic Massage, Spa, Reflexology, Blogging, Social Media, Online Marketing, Entrepreneurship, Small Business, Wellness, Marketing, Nutrition, Advertising, Time Management, Insurance, Social Media Marketing, Email Marketing, Facebook, Deep Tissue Massage, Reiki, Sales, Training, People Skills, Trade Shows
Education
Montclair State University 2000 — 2002
Bachelor of Arts, Theater
DeSales University 1997 — 2000
credits towards BA, Theater
SAIF Corporation January 2014 - Present
SAIF Corporation November 2012 - January 2014
State of Oregon Employment Department April 2010 - November 2012
Eoff Electrical Supply June 2006 - December 2008
Don Poncho Mexican Foods April 2005 - June 2006
T-Mobile USA November 2004 - April 2005
1-800-Reconex April 2000 - January 2004
Prudential Real Estate Salem 1998 - 1999
Skills
Accounts Receivable, Accounts Payable, Account Reconciliation, Invoicing, Accounting, Financial Analysis, Budgets, Customer Service, Financial Accounting, Banking, Training, Credit, Management, Sales, Finance, Financial Statements, Retail, Negotiation, Call Center, Customer Satisfaction, Process Improvement, Policy
Education
Corban University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Chemeketa Community College 2010 to 2010 — 2012
Transfer Degree, the Field of Business; Management
Business Computer Training Institute 1997 — 1998
Certificate of Completion, Office Administration
Deb Arnold, Ink. November 2007 - Present
T-Mobile USA February 2007 - October 2007
Independent Business Communications Consulting May 2006 - February 2007
Young & Rubicam Brands March 2004 - April 2006
Young & Rubicam Brands September 2003 - March 2004
Concept Communications, Ltd. 1994 - 2001
Skills
B2B, Internal Communications, Strategic Planning, Marketing Communications, Public Speaking, Writing, Change Management, Industry Award..., Industry Award..., Learning Award Expert, Persuasive Presentations, C-Level Presentations, Executive Reporting, Performance Reporting, Speech Writing, Proposal Writing, Creative Writing, Consulting, Leadership, Management, Start-ups, Editing, Business Strategy, Strategic Communications, Strategy
Education
Columbia University - Columbia Business School 2001 — 2003
MBA, Marketing, Management
Tufts University 1985 — 1989
BA, International Relations, cum laude
Walmart eCommerce September 2015 - Present
Walmart eCommerce February 2015 - September 2015
Walmart eCommerce March 2014 - January 2015
Walmart eCommerce August 2012 - March 2014
University of Michigan Ross School of Business August 2010 - April 2012
T-Mobile USA May 2011 - August 2011
Covisint, subsidiary of Compuware March 2011 - April 2011
NuRide April 2006 - July 2010
Infosys Technologies December 2005 - April 2006
Infosys Technologies January 2003 - November 2005
Skills
Multi-channel Retail, E-commerce, Retail Replenishment, Business Strategy, Supply Planning, Product Management, Financial Modeling, Process Improvement, Business Analysis, Project Management, Start-ups, Outsourcing, Social Media Marketing, Risk Modeling, Information Technology..., Digital Marketing, Social Networking, Publishing, Business Modeling, Market Research, Agile Methodologies, Salesforce.com, Macro, Microsoft Excel, SQL, Peer Leadership, KPI Management, Business Reporting
Education
University of Michigan - Stephen M. Ross School of Business 2010 — 2012
MBA, Business Strategy
Delhi University 1998 — 2002
Bachelor of Information Technology, Information Technology
Army Public School 1996 — 1998
10+2, Maths, Science, Computers
CSC February 2012 - Present
Agentrics, LLC (formerly WWRE/GNX) May 2011 - January 2012
Agentrics January 2009 - May 2011
Zenitex Corporation July 2002 - June 2008
T-Mobile USA August 2001 - June 2002
American Express March 2000 - August 2001
Skills
Production Planning, Strategic Sourcing, Vendor Management, eSourcing, Product Development, Supply Chain Management, Contract Negotiation, Consulting
Education
Cornell University - S.C. Johnson Graduate School of Management 2010 — 2012
MBA
Seattle University 1997 — 2001
BA, Finance, E-Commerce Information Systems
CSM Bakery Solutions June 2015 - Present
Caprivi Consulting, LLC April 2014 - May 2015
Microsoft August 2010 - November 2013
T-Mobile USA 2007 - July 2010
IBM 2005 - 2007
Pride International 2000 - 2003
Education
York University - Schulich School of Business 2003 — 2005
MBA
Drake University
BSBA (Cum Laude)
T-Mobile January 2012 - Present
T-Mobile USA July 2009 - January 2012
T-Mobile USA November 2008 - July 2009
T-Mobile USA November 2004 - November 2008
T-Mobile USA May 2000 - November 2004
VoiceStream Wireless December 1998 - May 2000
Analysts International Corporation (AIC) September 1997 - December 1998
Capital Technologies July 1996 - September 1997
Spectrum Controls November 1988 - July 1996
Skills
E-commerce, System Administration, System Deployment, Telecommunications, Software Development, Strategy, SAN, Integration, Recruiting, Outsourcing, Visio, Change Management, Team Leadership, Data Center, Unix, Agile Methodologies, Software Project..., Mobile Devices, Requirements Analysis, Program Management, Vendor Management, SDLC, User Experience, Resource Management, Business Analysis, Process Improvement, ITIL, Enterprise Architecture, Enterprise Software, Cloud Computing, IT Strategy, Agile Project Management
Education
City University of Seattle 2002 — 2004
North Seattle College 1987 — 1989
AA
Western Washington University 1986 — 1987
MetroPCS October 2013 - Present
Assurant Solutions August 2013 - October 2013
StepUp Mobile, LLC. December 2011 - August 2013
NTELOS January 2010 - December 2011
Dish Network July 2008 - February 2010
TMobile 2007 - 2007
T-Mobile, USA 1997 - 2007
T-Mobile Wireless 1997 - 2007
T-mobile 1997 - 2007
Skills
Selling, Wireless, Strategic Partnerships, New Business Development, Business Development, Sales Management, Contract Negotiation, Direct Sales, B2B, Mobile Devices, Solution Selling, Sales Operations, Account Management, Sales, Telecommunications, Product Management, Cross-functional Team..., Product Marketing, Channel Partners, Sales Process, Customer Experience, Salesforce.com, Start-ups, Managed Services, Competitive Analysis, Go-to-market Strategy, VoIP, Call Centers, Strategy, SaaS, Customer Retention, International Sales, P&L Management
Education
Colorado State University 1987 — 1992
BS, Business Administration and Management, General
General Motors March 2014 - Present
T-Mobile January 2001 - Present
T-Mobile, USA 2001 - Present
Amdocs January 2001 - March 2014
Skills
Software Documentation, SDLC, Telecommunications, Integration, SQL, Requirements Analysis, ITIL, Business Analysis, Program Management, Telecommunications..., Oracle, Unix, Vendor Management, Wireless, Mobile Devices, Agile Methodologies, Process Improvement, Business Process, Billing Systems, Software Project..., Testing, Team Leadership, Solution Architecture, Visio
Education
Clark Atlanta University 1993 — 1997
T-Mobile October 2008 - Present
T-Mobile USA October 2008 - Present
AAI Rejuvenation Clinic LLC 2015 - 2015
AAI Rejuvenation Clinic LLC 2015 - 2015
AAI Rejuvenation Clinic 2014 - 2015
T-Mobile USA May 2006 - October 2008
T-Mobile USA January 2002 - May 2006
NJ Market January 2000 - January 2002
Commercial Real Estate January 1996 - January 1998
Gale & Wentworth LLC 1996 - 1998
Skills
Project Management, Team Leadership, UMTS, Construction, 4G, LTE, Management, Wireless, Procurement, Budgets, RF, Cellular Communications, Zoning, Telecommunications, Vendor Management, Leases, Mobile Devices, CDMA, GSM, Risk Management
Education
GWU/ESI 2005 — 2006
Masters Certificate, Project Managment
Clark University 1988 — 1992
Clark University
BA
George Washington University/ESI International Project Management Institute
Master Certificate, Project Management
Currently Unemployed December 2014 - Present
G5 Engineering Solutions July 2012 - December 2014
Computer Servants, Inc. December 2010 - July 2012
Elbit Systems of American, C4I Solutions April 2008 - July 2011
Datamaxx Applied Technologies April 2005 - December 2007
T-Mobile USA 1997 - 2005
IPMC; MultiVest 1980 - 1993
Skills
Team Building, Telecommunications, Visio, Program Management, Customer Relations, Project Management, Government Contracts, Military Ruggedized..., Negotiation, Security, Customer Service, Management, PMO, Government Procurement, PMP, Contract Management, Vendor Management, Integration, Team Leadership, Cross-functional Team..., Government, Process Improvement, Call Centers, Analysis, Strategic Planning, Human Resources, MS Project, Product Management, Project Planning, Requirements Analysis, Software Documentation, CRM, Leadership, Systems Engineering, Budgets, Military, Testing, Salesforce.com, Business Analysis, Software Development, Software Project..., Product Development, Operations Management, Microsoft Project
Education
RMC Project Management, Inc
Program Management Tricks of the Trade
Coach Training Alliance
Life Coach
Dekalb Community College
AS, AS in Business Administration
Training Camp
PMP
T-mobile October 2005 - Present
T-Mobile USA 2005 - Present
Cumulus April 2004 - January 2005
Ceridian 2001 - 2004
Tucker Federal Bank 1994 - 2001
Skills
Databases, Telecommunications, SDLC, Business Analysis, Wireless, Oracle, Automation, Customer Service, Critical Thinking, MBA, Training, Requirements Analysis, Leadership, Process Improvement, Vendor Management, SQL, Project Management, Servers, Testing, Integration
Education
Columbus State University 2011 — 2016
M.S., Computer Science
Mercer University - Stetson School of Business and Economics 2002 — 2004
MBA, General
University of Alabama 1988 — 1992
BS, Finance
DIRECTV July 2012 - Present
T-Mobile USA June 2001 - June 2012
Triangle Electronics August 1996 - June 1999
Skills
Sales Operations, Sales Management, Telecommunications, Wireless, Account Management, Direct Sales, Sales Process, Sales, Solution Selling, Salesforce.com, New Business Development, Team Leadership, Management, Product Development, Chaos Management, Mobile Devices, Strategic Partnerships, Recruiting, Indirect Sales Channels, Selling, Customer Retention, Customer Satisfaction, Strategy, Cross-functional Team..., Customer Experience, Team Building
Education
Southern Illinois University, Carbondale 1995 — 1996
DeVry University
Saucedo RES, LLC September 2007 - Present
T-Mobile USA September 2007 - Present
Education
DePaul University
T-Mobile USA March 2010 - Present
T-mobile USA July 2008 - March 2010
Sprint/Nextel July 2006 - July 2008
Nextel Communications July 2005 - July 2006
Paige Personnel service June 2004 - July 2005
Comcast February 2002 - January 2004
Skills
Wireless, Cellular Communications, Telecommunications, UMTS, LTE, 4G, GSM, CDMA, Computer Network..., 3G, VoIP, Wireless Networking, Network Engineering, Network Design, SS7, TCP/IP, Switches, IP, Edge, Troubleshooting, Ethernet, Microwave, Integration, GPRS, TEMS, EVDO, WiMAX, WCDMA, BSS, Program Management, NSN, Mobile Communications, T1, RF, Mobile Devices, 2G, RF Engineering, Testing, Fiber Optics, RAN
Education
US Army Signal School 1997 — 1997
Telecommunications
College of DuPage
Novant Health Internal Medicine Calabash November 2012 - Present
Autumn Care Skilled Nursing and Rehabilitation June 2012 - November 2012
Henry Management February 2008 - December 2009
T-Mobile USA April 2002 - March 2005
Intel Corporation 1997 - 1999
United States Air Force November 1990 - October 1996
Skills
Customer Service, CPR Certified, Training, Healthcare, Management, Leadership, Microsoft Word, BLS, Outlook
Education
Brunswick Community College
Practical Nursing Diploma, Licensed Practical/Vocational Nurse Training
Southern Illinois Univeristy @ Kirtland AFB, New Mexico 1997 — 1998
BS, Workforce Education and Development
Community College of the Air Force 1993 — 1996
AS, Avionics Systems Technology
NSN Senior RF SpecialstNokia Siemens Networks1999 - Present
T-Mobile 2007 - 2008
T-Mobile USA 2007 - 2008
Nokia Siemens Networks 2005 - 2008
Education
Czech Technical University in Prague 1993 — 1999
Juniper Networks July 2012 - Present
Ciena March 2012 - July 2012
Tellabs January 2008 - March 2012
Kineto Wireless March 2007 - December 2007
T-Mobile USA May 2006 - December 2006
Siemens, Mobile Communication Group. January 2000 - November 2004
Alcatel, Inventec, and research inst. etc. September 1996 - December 1999
Skills
Unix, Networking, TCP/IP, Switching, VLAN, Embedded Software, System Testing, WiFi, Network Design, Distributed Systems, LTE, Debugging, ATM networks, Network Architecture, Device Drivers, CDMA, VoIP, Telecommunications, Switches, SNMP, VxWorks, Solaris, Embedded Systems, Wireless, SGSN, Shell Scripting, IP, SDH, Automation, 3G, IPv6, QoS, C++, Perl, SIP, 3GPP
Education
University of Maryland College Park 2004 — 2006
MS, Telecommunications
East China University of Science and Technology
BS, Electronics Engineering
REI August 2011 - Present
REI September 2010 - July 2011
Microsoft February 2010 - September 2010
T-Mobile USA September 2008 - January 2010
Starbucks Coffee Company October 2007 - September 2008
Starbucks October 2006 - October 2007
Starbucks April 2006 - October 2006
Starbucks November 2005 - April 2006
Starbucks February 2004 - November 2005
The Ground Round, Inc. December 2002 - February 2004
Skills
Brand Management, Integrated Marketing, Retail, Strategy, Marketing, Merchandising, Cross-functional Team..., CRM, Advertising, Management, Sales, Market Research, Leadership, Public Relations, Marketing Communications
Education
Clark University 1994 — 1995
MBA, Marketing and Workforce Diversity
Clark University 1990 — 1994
BA, Management and Marketing
AT&T 2013 - Present
AT&T Wireless 2011 - 2013
AT&T Mobility 2010 - 2011
AT&T 2008 - 2010
T-Mobile USA 2006 - 2008
WFI 2006 - 2008
WFI 2004 - 2006
Skills
Cellular Communications, UMTS, LTE, Telecommunications, Project Planning, Real Estate, Contract Negotiation, CDMA, 4G, EVDO, GSM, System Deployment, Wireless, Program Management, Strategic Planning, Network Design, Strategy, Mobile Devices, Business Development, Strategic Partnerships, WiMAX, 3G, Microwave
Education
Seattle University 1989 — 1992
Juris Doctor (J.D.), Law
University of Washington 1984 — 1987
Bachelor's Degree, Psychology
Dickinson College 1983 — 1984
T-Mobile USA 2006 - Present
T-Mobile 2006 - March 2009
Skills
UMTS, Wireless, LTE, 4G, Cellular Communications, 3G, GSM, HSPA, Microwave, GPRS, Computer Network..., WiMAX, RAN, CDMA, T1
Education
Columbia College
Bachelor of Business Administration (BBA), Business Administration and Management, General
T-Mobile July 2015 - Present
T-Mobile Wireless USA March 2007 - Present
T-Mobile USA 2007 - Present
T-Mobile 2007 - Present
T-Mobile March 2003 - March 2007
Skills
Telecommunications, Customer Experience, Windows, Call Centers, Leadership, GSM, Visio, Team Leadership, Avaya, Customer Service, Cellular Communications, Customer Satisfaction, Wireless, Mobile Devices, IVR, Cross-functional Team..., Training, Program Management, Business Analysis, Management, Software Documentation, Cisco Technologies, Project Management, Customer Retention, Wireless Networking, Technical Support, TCP/IP, System Deployment, Networking, IP, Team Management, Process Improvement, Analysis, Vendor Management, Project Planning, Troubleshooting, Workforce Management, Quality Assurance, Coaching, 3G, Change Management, ITIL, Computer Hardware, Active Directory, Team Building, Integration, Sales, Mobile Communications, Blackberry, BMC Remedy
Education
Northampton Community College 2000 — 2002
Colorado Mountain College 1990 — 1991
Iris Grant Designs October 2008 - Present
T-Mobile USA June 2006 - October 2008
Sprint Nextel October 2004 - June 2006
Nextel January 2003 - October 2004
Nextel October 2001 - January 2003
Nextel November 2000 - October 2001
Nextel September 1999 - November 2000
Nextel February 1999 - September 1999
Nextel September 1997 - February 1999
Skills
Management, SDLC, Troubleshooting, Software Documentation, Technical Support, Cisco Technologies, Testing, Requirements Analysis, Training, Vendor Management, Telecommunications, Visio, Integration, Call Centers
Education
Colorado Technical University 2011 — 2013
Master of sc, Computer and Information Systems Security/Information Assurance
Colorado Technical University 2011 — 2013
Master of sc, Computer and Information Systems Security/Information Assurance
Morehouse College 1991 — 1996
Bachelors, Businesss Administration and Management
T-Mobile USA May 2011 - Present
T-Mobile USA June 2004 - April 2011
AT&T Wireless Services 2000 - 2004
Skills
ITIL, Vendor Management, SQL, Data Warehousing, Unix, Visio, Oracle, Telecommunications, SDLC, Business Analysis, Integration, Business Intelligence, Unix Shell Scripting, PMO, Project Management, Requirements Analysis
Education
City University of Seattle
MBA, Information Systems
Z Wireless September 2012 - Present
Bill's Natural Soap March 2012 - Present
T-Mobile USA January 2009 - March 2012
RadioShack May 2005 - September 2009
Skills
Sales Management, Loss Prevention, Retail, Sales Operations, Store Management, Merchandising, Customer Satisfaction, Visual Merchandising, Retail Sales, Sales, Inventory Management, Profit, Management, Leadership, Training, P&L Management, Time Management
Education
DePaul University 2004 — 2007
Bachelor's, Business Administration
Northcentral Technical College 1998 — 2001
Associate's, Marketing, Criminal Justice
Park Falls High School 1994 — 1998
High School Diploma
T-Mobile USA January 2014 - Present
T-Mobile USA November 2012 - December 2013
AT&T Mobility - Premier Client Group April 2012 - November 2012
AT&T - Business Integrated Solutions August 2009 - April 2012
Sprint Nextel October 2008 - February 2009
Sprint Nextel December 2005 - October 2008
Virtualphone, Inc. November 1998 - December 2005
Skills
Wireless Solutions, Consultative Selling, Wireless, Solution Selling, Telecommunications, Mobile Applications, Account Management, Selling, Management, Leadership, Sales Operations
Education
Concordia University-St. Paul 2012 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Minnesota School of Business 1997 — 1998
Associates Degree in Applied Science, Business Administration
Teeter Hang Ups March 2014 - Present
Whidbey Island Telcom July 2013 - February 2014
Future Health Inc May 2009 - June 2013
T-Mobile USA February 2008 - May 2009
T-Mobile USA June 2003 - February 2008
APAC Customer Services 1999 - 2003
Motorola Inc 1987 - 1999
Skills
Forecasting, Financial Analysis, Process Improvement, Financial Modeling, Finance, Strategic Planning, Cross-functional Team..., Financial Forecasting, Sarbanes-Oxley Act, Budgets, Hyperion Enterprise, Financial Reporting, Management, Managerial Finance, Strategy, Program Management, Analysis, Start-ups, Business Planning, Business Process..., Variance Analysis, Telecommunications, Leadership
Education
DePaul University 1991 — 1994
MBA, Finance
University of Northern Iowa 1982 — 1987
Bachelor of Business Administration (BBA), Finance and Economics
CBS Northstar May 2015 - Present
T-Mobile USA September 2010 - April 2013
Skills
Call Centers, Customer Experience, Technical Support, Telecommunications, Troubleshooting, Wireless, VoIP
Education
Dallas County Community College
Associate of Science (A.S.)
Volt Workforce Solutions April 2009 - Present
apple.inc/volt technical services April 2009 - August 2009
T-Mobile USA December 2007 - February 2009
T-Mobile 2007 - 2009
JERIMY GRIESER May 2007 - November 2007
stream 2007 - 2007
stream international 2007 - 2007
Whelan Security 2005 - 2007
State Inspections May 2006 - July 2006
Whelan Security September 2005 - May 2006
Skills
Information Technology, Networking, Windows Server, Blackberry Enterprise..., TCP/IP, Technical Support, Help Desk Support, Troubleshooting, Call Centers, Routers, Security, Management, Customer Service, Citrix
Education
Collin County Community College 2005 — 2010
Diploma
Collin County Community College
Andrew Systems Inc September 2014 - Present
Contracting Management and Consulting November 2003 - December 2014
MasTec Network Solutions March 2014 - June 2014
SBA Communications February 2013 - January 2014
General Dynamics Information Technology June 2011 - February 2013
Buell Consulting Inc. 2010 - 2011
Meade Electric Company September 2006 - March 2009
PACE SYSTEMS February 2006 - September 2006
Henkels & McCoy August 2004 - January 2006
T-MOBILE USA November 2002 - July 2004
Skills
Change Management, Telecommunications, Wireless, Project Planning, Contract Negotiation, Project Management, Program Management, UMTS, Team Building, Microwave, Process Improvement, Team Leadership, Integration, Troubleshooting, Strategic Planning, Cellular Communications, Fiber Optics, CDMA, Operations Management, Budgets, Vendor Management, Management, Analysis, RF, Cross-functional Team..., Construction Management, LTE, Leadership, 4G, Customer Service, RF Engineering, Proposal Writing, Manufacturing, Training, WiMAX, Strategy, Human Resources, GSM, Business Planning
Education
DePaul University 2000 — 2003
BA, focused on Management - Continuing
CarMax December 2014 - Present
T-Mobile October 2012 - January 2015
Dick's November 2011 - September 2012
Adidas Group June 2009 - July 2011
T-Mobile USA September 2003 - June 2009
AT&T 2000 - 2001
Skills
Retail, Store Management, Sales, Management, Training, Sales Management, Team Building, Profit, Store Operations, Sales Operations, Customer Service, Visual Merchandising, Loss Prevention, Inventory Management, Customer Satisfaction, Strategy, Forecasting, Coaching, Talent Management, Income Statement, Inventory Control, Performance Management, Sourcing, Apparel, Business Analysis, Community Outreach, Talent Acquisition, Payroll, Business Development, Sales Presentations, Market Analysis
Education
College of DuPage 1998 — 2006
Business Management
T-Mobile USA Solution ArchitectJuniper2011 - 2012
Skills
UMTS, Telecommunications, GSM, Wireless, GPRS, 3G, Linux, 3GPP, LTE, IPv6, WCDMA, SIP, HSPA, Network Design, IP
Education
Cleveland State University 2001 — 2004
MS EE, Wireless Networks
T-Mobile USA April 2012 - Present
Windstream Communications September 2011 - April 2012
Bechtel - Clearwire Project February 2010 - February 2011
First Choice Maintenance LLC January 2005 - November 2009
T-Mobile July 2001 - July 2004
Altel Communications August 2000 - April 2001
KMC Telecom - Fiber Services July 1999 - July 2000
Sprint PCS April 1998 - June 1999
Skills
Wireless, Construction, Cellular Communications, Telecommunications, LTE
Education
Cleveland State
Business Maagement
Cuyahoga Community College
Associates, Business Management
Omron Automotive Electronics January 2005 - Present
Omron Automotive Electronics January 2005 - Present
Illinois Air National Guard June 1996 - May 2007
Illinois Air National Guard January 1996 - January 2007
T-Mobile USA March 2004 - June 2004
HP / Agilent Technologies January 2001 - January 2003
Education
University of Illinois at Urbana-Champaign 1995 — 2000
Bachelors of Science, Electrical Engineering
Community College of the Air Force
Applied Science, Electronic Systems Technology
United States Air Force Air Training CenterTeam Chief Academy
Associates Degree, Applied Science; Electronic Systems Technology
Ambit Energy April 2013 - Present
T-Mobile USA August 2010 - June 2012
WellPoint December 2003 - May 2010
Stream International January 1996 - January 2003
Skills
Bilingual-Spanish, PDA, Android, HTML, Soft Skills, Mobile Internet, Blackberry OS, Pharmacy Benefit..., Windows Vista, Windows 7, Microsoft Word, Microsoft Excel, Data Entry, Remedy Ticketing System, Customer Service
Education
Collin County Community College
Computer-aided Design
Group Health Cooperative December 2013 - Present
PACE Staffing Network June 2013 - December 2013
Matisia Consultants November 2012 - May 2013
T-Mobile - Consultant thru CIBER November 2011 - November 2012
Staffing Technologies March 2011 - November 2011
T-MOBILE USA November 2004 - September 2010
PEMCO, INC March 2004 - October 2004
Boeing - Consultant thru Volt March 2003 - February 2004
Boeing SSG - Consulant thru CIBER July 1999 - March 2003
Snohomish Co PUD - Consulant thru CIBER January 1998 - June 1999
Skills
Vendor Management, SDLC, Business Analysis, Process Improvement, Program Management, Visio, Project Management, PMP, Cross-functional Team..., Business Intelligence, Software Project..., Business Process..., Agile Methodologies, Business Requirements, Requirements Gathering, Software Development, Requirements Analysis, Business Process, IT Management, Management, SharePoint
Education
City University of Seattle
MBA, Business Administration
University of Washington 1981 — 1983
BA, Business Administration
T-Mobile U.S.A 2006 - 2010
T-Mobile 2006 - 2010
Multibillion dollar company 2006 - 2010
T - Mobile USA April 2006 - October 2009
Education
County College of Morris
AAS, Chemistry
T-Mobile November 2011 - Present
T-Mobile USA June 2011 - November 2011
T-Mobile 2010 - 2011
Knowledge Networks 2007 - 2008
Buckle My Shoe Nursery School 2007 - 2007
Foot Locker 2003 - 2005
Skills
Management, Human Resources, Leadership, Cross-functional Team..., Recruiting, Employee Training, Great Motivator, Coaching, Sales Management, Customer Service, Staff Development, Sales, Cellular Communications, Customer Retention, Direct Sales, Retail
Education
Columbia Southern University 2008 — 2010
Master of Business Administration (MBA), Human Resources Management and Services
College of Staten Island, City University of New York 2001 — 2006
Bachelor of Arts in Sociology, Sociology
T-Mobile NOC TechnicianT-Mobile2013 - Present
T-Mobile USA 2006 - 2013
SunCom Wireless 2003 - 2005
Tekmark Global Solutions / Lucent Technologies / Reliance Infocomm 2002 - 2003
AirGate PCS 2000 - 2002
Aero Tek / Signal Points Systems 1999 - 2000
US Army 1995 - 1999
Education
DeVry University 2007 — 2009
Electronics Technology
Lower Richland High School 1991 — 1995
Electronics
T-Mobile October 2003 - Present
T-Mobile, USA June 2001 - June 2003
Cox Communications October 2000 - June 2001
U.S Army March 1995 - August 2000
Skills
Testing, UMTS, Switches, Troubleshooting, Wireless, Microsoft Excel, Customer Service, RF, Networking, Software Installation, Telecommunications, Team Building, Microsoft Office
Education
Delgado Community College 2010 — 2012
Business Administration and Management, General
University of New Orleans 1986 — 1987
Marketing
T-Mobile USA August 2009 - Present
Perot Systems July 2001 - August 2009
Brookshire Grocery Company March 1987 - July 2001
Skills
Program Management, Telecommunications, Wireless
Education
Collin County Community College
Associate's Degree, AAS- Computer Information Systems
T-Mobile USA July 2001 - August 2013
Mark IV - IVHS Inc. November 1998 - February 2001
Frontier Communications Inc. September 1999 - November 1999
GTE Airfone Inc. July 1992 - July 1998
United States Marine Corps October 1982 - October 1988
Skills
Cellular Communications, Technical Support, Telecommunications..., System Administration, RF Engineering, Alcatel, Wireless Networking, Operations Management, Voice & Data Telephony, System Testing, Citrix, GSM, GPRS, UMTS, 3G, 4G, HSPA +plus, LTE, Routers, VLAN, MPLS, TCP/IP, VoIP, Circuit Analysis, T1, T3, SS7, Ethernet, Microwave, UTRAN, Node B, Core Network, Nokia, Ericsson, Nortel DMS, OSS/OMC/NMS, L2/L3 protocols, LAN-WAN, CDMA, TDMA, Granite, HLR/VLR, Troubleshooting, Remedy Ticketing System, KPI Reports, Workstations, Switches, IP, Wireless, Computer Network...
Education
DeVry University 2008 — 2009
Bachelor's Degree, Technical Project Management (TM)
DeVry University 1998 — 2001
Associate's Degree, Telecommunications Network Management (TCM)
DeVry University 1989 — 1991
Associate's Degree, Digital Electronic Engineering Technology (DET)