Experience
United Health Group  January 2015 - Present
Smart Choice Communications  February 2013 - January 2015
American Telephone Company   February 2013 - January 2015
T-Mobile USA   July 2008 - February 2013
Pamida  January 2005 - July 2008
Pamida  February 2004 - January 2005
Pamida  June 2003 - January 2004
Pamida  January 2000 - May 2003

Skills
Customer Service, Team Building, Sales, Customer Satisfaction, Inventory Control, Telecommunications, Call Center, Merchandising, Sales Management, Customer Experience, Call Centers, VoIP, Wireless, Troubleshooting, Retail, Communication, Customer Support, Leadership

Education
Ozarks Technical Community College   2007 — 2008

El Dorado Springs R-2 Schools   1996 — 2000
High School Diploma

Experience
T-Mobile USA   2007 - Present
Cingular Wireless  November 2003 - August 2005
AT&T Wireless  1995 - 2005

Skills
Wireless, LTE, Telecommunications, RF Engineering, UMTS, Cellular Communications, 4G, GSM, Mobile Devices, 3G, CDMA, Network Design, Computer Network..., IP, Program Management, Product Management, Integration, Wireless Networking, VoIP, Team Leadership, Switches, Network Engineering, Cross-functional Team..., WiMAX, Project Planning, Strategy, Power Systems, Power Generation, Leading..., Creative Strategy

Education
Seattle University   1993 — 1995
Bachelor’s Degree, Electrical Engineering

North Seattle Community College   1988 — 1992
Associates Degree, General Studies

Experience
T-Mobile USA   April 2011 - Present
Wells Fargo Bank  January 2010 - March 2011
T-Mobile USA   June 2008 - January 2010
Microsoft  March 2008 - June 2008
Polaris Software Lab  June 2006 - January 2008
Igenesis Software Services   February 2004 - March 2006

Skills
Testing, Test Planning, Test Automation, Test Management, Management, SDLC, Six Sigma, Quality Assurance, Software Development, Quality Center, Unix, Telecommunications, Mobile Devices, Scrum, Software Quality..., Data Warehousing, Software Project..., GSM, SharePoint, Manual Testing, LTE, Oracle, PMP, Microsoft SQL Server, QTP, Integration, System Testing, Agile Methodologies, Requirements Analysis, XML, User Acceptance Testing, OAuth, Non-OAuth,...

Education
6Sigma   2009 — 2010
Six Sigma Green Belt Professional

University of Madras   2003 — 2006
Master of Computer Applications (MCA), Computer Programming, Specific Applications

National Institute of Information Technology   2002 — 2005
GNIIT, Computer Applications

Experience
iBwave Solutions Inc.  October 2012 - Present
iBwave Solutions Inc.  October 2010 - October 2012
Advanced RF Technologies   January 2008 - October 2010
T-Mobile USA   2004 - 2007
MobileNet Services  2004 - 2005
WFI  March 2004 - July 2004
Comarco Wireless Technologies  November 1999 - September 2002

Skills
Wireless, RF Engineering, LTE, CDMA, RF, WCDMA, WiMAX, GSM, Cellular Communications, 3G, Optical Fiber, Telecommunications, 4G, Microwave, UMTS, Wireless Networking, WiFi, HSPA, Antennas, EVDO, Network Optimization, Network Design, Mobile Devices, Mobile Communications, GPRS, Mobile Technology, Wireless Broadband, 2G, IP, VoIP, Ethernet, SDH, Backhaul, Fiber Optics, Broadband, Optimization, Transmission, MapInfo, Edge, WLAN, 3GPP, Sales Engineering

Education
Northwestern University   1995 — 1999
Bachelor's of Science

San Fernando High School   1992 — 1995

Experience
HomeSmart Realty  March 2015 - Present
Gysin Realty Group, LLC   2014 - March 2015
Verizon Wireless  November 2013 - March 2014
T-Mobile USA   January 2007 - October 2013
Good Samaritan Regional Medical Center  February 2006 - November 2006
T-Mobile USA   January 2002 - September 2003
Kmart, Sears, Roebuck and Co.   October 1999 - January 2002
Big K   October 1999 - January 2002
Foot Locker  October 1998 - June 1999

Skills
Telecommunications, Sales Operations, Account Management, Solution Selling, Wireless, Sales Management, Customer Retention, Sales Process, Sales, Customer Satisfaction, Salesforce.com, B2B, Call Center, Cellular Communications, Sales Presentations, M2M, Customer Experience, New Business Development, Channel, Customer Service, Call Centers, CRM, Management, Retail, Time Management, Pricing, Selling, Merchandising, Channel Partners, Managed Services, Product Marketing, Lead Generation, Building Relationships, Unified Communications, Product Management, Key Account Management, Selling Skills, Real Estate, Investment Properties

Education
Western Oregon University   2009 — 2011
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General

Western Oregon University   2009 — 2011
Bachelor of Science of Business Administration, Business, Management, Marketing, and Related Support Services

Oregon State University, College of Liberal Arts   2005 — 2009
Bachelor of Science of Business AdministrationBachelor of Science, Psychology

Oregon State University   2004 — 2009
Bachelor of Applied Science (BASc), Psychology

Chemeketa Community College Student   2003 — 2005
Transfer Degree, Business, Management, Marketing, and Related Support Services

Experience
Money Tree Software  January 2009 - Present
TEKFAB, Inc.   April 2008 - Present
Money Tree Software  January 2009 - January 2012
T-Mobile, USA  January 2003 - March 2007

Skills
Customer Service, Call Center, Outlook, Insurance, Call Centers, 401k, Portfolio Management, Strategic Planning, Investments, Accounting, Financial Analysis, Budgets, Nonprofits, Personal Finance, Financial Services, Strategic Financial..., Executive Management, Cash Flow, Asset Allocation, Business Analysis, Risk Management, Training, Finance, Fixed Annuities, Project Management, Wealth Management, Integration, Customer Service..., Concur

Education
Oregon State University-Cascades Campus   1999 — 2003

Experience
VEGA Americas, Inc.   May 2015 - Present
DriveTime  September 2012 - April 2015
Avon  February 2007 - September 2013
T-Mobile USA   November 2003 - October 2011
Mc Donalds  February 1997 - November 2003

Skills
Training, Leadership Development, Leadership, Sales, Employee Training, Project Planning, Customer Satisfaction, Customer Service, Recruiting, Team Leadership, Merchandising, Event Planning, Social Networking, Process Improvement, Microsoft Office, Business Development, Social Media, Microsoft Excel, PowerPoint, Advertising, Underwriting, Educational Leadership, Internal Audit, Management, Team Building

Education
Northern Kentucky University   2002 — 2005
Bachelor of the Arts, Elementary Education

University of Cincinnati   1998 — 2001
Associate of the Arts, Education

Experience
inContact  July 2015 - Present
SolarWinds  December 2014 - July 2015
Gild  July 2014 - November 2014
Signature Products Group  August 2012 - June 2014
BizCom Wireless   October 2010 - June 2014
Adobe -Omniture Business Unit   January 2011 - July 2012
T-Mobile USA   April 2009 - October 2010
American Whu-Hitu   2004 - 2010

Skills
Web Analytics, SEO, A/B testing, Merchandising, Sales Process, Marketing Strategy, SaaS, Lead Generation, Analytics, Omniture, Channel Sales, Channel Partners, Channel Strategy, Enterprise Technology..., Online Advertising, Saleforce.com, Salesforce.com, Sales, Management, Sales Management, Enterprise Software, Marketing, Strategy, Juggling, Dog Walking, Circus Arts, Leadership

Education
New Mexico State University   1999 — 2000
Associate, Business Management

Salt Lake Community College   1998 — 1999
Associate of Science, Business Administration; Business Management

Cottonwood High School   1994 — 1997
HS Diploma

Experience
IBM Global Process Services  October 2012 - Present
T-Mobile  March 2003 - December 2012
T-Mobile USA   June 2003 - June 2012
Qwest  February 2002 - October 2002
RCN/STARPOWER   March 2001 - November 2001
Teleglobe Business Solutions (Formally known as Telco)   November 1997 - December 2000
TELEGLOBE BUSINESS SOLUTIONS  November 1997 - December 2000
Intelidata  February 1995 - August 1997
INTELIDATA CORPORATION   February 1995 - August 1997
CONGRESSIONAL ACCESS COMPANY   April 1988 - November 1996

Skills
Telecommunications, Microsoft Office, Microsoft Excel, Team Leadership, Customer Service, Client Issue Resolution, Communication, Bill Review, Research, Analysis, Coaching, Government, Leadership, Microsoft Word, Teamwork, Troubleshooting, Call Centers

Education
Northern Virginia Community College   2000 — 2000
no degree, iNet+ Course

New Jersey City University   1973 — 1977
Bachelor of Arts (B.A.), Biology, General

New Jersey City University   1973 — 1977
Bachelor's degree, Biology/Biological Sciences, General, B

Jersey City State College
BA, Biology

Northern Virginia Community College

Northern Virginia Community College
Biology/Biological Sciences, General

Experience
University of Washington  March 2011 - August 2012
Basic Studies Volunteer Tutoring Program   January 2011 - March 2011
Franklin High School  January 2011 - January 2011
Garfield High School  2011 - 2011
Cleveland High School  September 2010 - October 2010
KBA, Inc.   May 2009 - October 2010
Camp Dresser McKee Inc.   September 2006 - December 2008
Zetron: Mission-Critical Communication Systems   May 2006 - July 2006
T-Mobile USA   September 2005 - June 2006
Garry Struthers Associates, Inc.   June 2005 - September 2005

Skills
Program Management, Newsletters, Editing, Proposal Writing, Creative Writing, English Language..., Marketing, Technical Writing, Multicultural Education, Advertising, Leadership, Teaching, PowerPoint

Education
Universiy of Washington   2011 — 2013
Master in Teaching, Secondary English/Language Arts

Seattle Central College   2011 — 2011
Continued Education, ESL (English as a Second Language) Reading/Language Arts

Northwestern State University   2001 — 2003
Master of Arts, 20th Century Literature

University of Louisiana at Monroe   1995 — 2000
Bachelor of Arts, Literature with a minor in History

Experience
Asurion  July 2012 - Present
Puget Sound Chapter, Project Management Institute   July 2011 - June 2013
Solavei  May 2012 - July 2012
iSoftStone  July 2011 - May 2012
Puget Sound Chapter of Project Management Institute (PMI)   July 2010 - August 2011
T Mobile USA  October 2008 - July 2011
T Mobile USA  April 2009 - January 2010
SNAPin Software  January 2008 - September 2008
AMDOCs Qpass, Inc.   January 2004 - October 2007
AT&T Wireless  March 1999 - December 2003

Skills
Program Management, PMP, Business Intelligence, Project Management, Wireless, PMO, CRM, Management, Business Development, Strategy, Strategic Partnerships, Enterprise Architecture, Project Planning, Leadership, Business Process, Enterprise Software, Product Development, Account Management, Service Delivery, Telecommunications, Management Consulting, Cloud Computing, Product Management, Integration, Mobile Devices, P&L Management, Pre-sales, Software Development, Vendor Management, Scrum, Outsourcing, Project Delivery, Process Improvement, Start-ups, Requirements Analysis, Project Portfolio..., Business Process..., SDLC, Business Analysis, IT Management, Cross-functional Team..., Requirements Gathering, Software Project..., SaaS, Training, Professional Services, Solution Architecture

Education
Oregon State University   1987 — 1990
BS EE

Catholic Junior College, Singapore

Experience
Apple  July 2012 - Present
T-Mobile USA   June 2008 - July 2012
Bank of America  January 2006 - May 2007
Cingular Wireless  April 2004 - June 2005
Nextel Communications/ Ibase Consulting   November 2003 - April 2004
Development  September 2002 - May 2003

Skills
Various Microsoft &..., Lotus Applications..., Oral/Written..., Wireless Switch..., Wireless, Networking

Education
North Lake College
no, Electrical Engineering; Network Engineering

Prairie View A&M University
Electrical Engineering; Network Engineering

South Oak Cliff High School
yes, Basic Studies

Experience
ACA Division - King County Department of Public Defense   April 2015 - Present
Pierce County Department of Assigned Counsel  June 2014 - December 2014
National Black Law Students Association  2012 - 2013
Ronald A. Peterson Law Clinic  August 2012 - December 2012
Public Defender Service  June 2012 - August 2012
T-Mobile USA   June 2011 - August 2011
U.S. House of Representatives - Committee on Oversight and Government Reform   April 2009 - June 2010
U.S. House of Representatives - Rep. Edolphus Towns (NY - 10)   June 2008 - April 2009
ACLU  January 2007 - February 2007
Washington D.C. City Council   May 2005 - May 2006

Skills
Private Investigations, Legislative Research, Legal Research, Strategic Leadership, Legal Writing, Westlaw, Politics, Legislative Relations, Hearings, Corporate Law, Intellectual Property, Public Policy, Research, Policy, Litigation, Public Speaking, Policy Analysis

Education
Seattle University School of Law   2010 — 2013
Law

New York University   2006 — 2006
Study Abroad Progam, Athens, Greece, Modern Greek Language and Literature

Oberlin College   2004 — 2008
Bachelor's of Arts, Politics

Sidwell Friends School

Experience
T-Mobile USA   April 2008 - Present
IBM  April 1990 - March 2008
Aventive   June 2000 - February 2001

Skills
Enterprise Architecture, SOA, Solution Architecture, SaaS, Weblogic, Spring, Web Services, Agile Methodologies, Java Enterprise Edition, SDLC, Software Engineering, Mobile Applications, Distributed Systems, Agile Project Management, Scrum, System Architecture, SOAP, Integration, Software Development, Architectures

Education
Pennsylvania State University   1985 — 1987
MS, Computer Science

University of Pittsburgh   1980 — 1982
MS, Applied Mathematics

National Taiwan University   1974 — 1978
BS, Mathematics

Experience
Continental Structural Plastics  August 2014 - Present
Continental Structural Plastics  July 2011 - July 2014
T-Mobile USA   July 2004 - July 2010
T-Mobile  July 1998 - December 2003

Skills
Telecommunications, Customer Retention, Management, Sales Operations, Wireless, Customer Experience, Process Improvement, Data Modeling, SQL*Plus, Data Warehousing, Data Marts, Access, VBA, MSQuery, MS Excel Pivot Tables, PowerPivot, iRise, Prezi, Hyperion Reports, Forecasting, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, SPSS, Oracle, Break-even Analysis, Sales, Retail, Analysis

Education
Walsh College of Accountancy and Business Administration   2014 — 2015
MSIS, Computer and Information Systems Security/Information Assurance

Walsh College of Accountancy and Business Administration   2011 — 2013
BBA-BIT, Business Information Technology

Oakland Community College   2008 — 2011
ACC.ABA, Business - Concentrated in Accounting

Experience
T-Mobile  2014 - Present
Simplicity Consulting  2014 - 2014
Pexelz, LLC   2013 - 2013
T-Mobile USA   2002 - 2012
Starbucks Coffee Company  1996 - 1998
Generra Sportswear  1991 - 1993
Bank of Tokyo-Mitsubishi  1988 - 1991

Skills
Mobile, Wireless, Telecommunications, Customer Experience, Product Marketing, Cross-functional Team..., Mobile Technology, Strategic Partnerships, Customer Retention, Go-to-market Strategy, Segmentation, Competitive Analysis, Cellular Communications, Vendor Management, Mobile Devices, Business Strategy, Marketing, Customer Insight, Strategy, B2B, Product Management, Market Research, Sales Operations, Marketing Management, Mobile Marketing, Wireless Marketing, Start-ups

Education
University of Washington, Jackson School of International Studies   1994 — 1996
Master of Arts (MA), International Studies, Political Economics

University of Washington, Michael G. Foster School of Business   1993 — 1995
Master of Business Administration (MBA), International Marketing

Oregon State University   1983 — 1988
Bachelor of Arts (BA), Business Administration, Japanese, Economics, Statistics/Computer Science

Experience
Social Seniors Networks   September 2012 - March 2015
Go Wireless Inc.  November 2011 - April 2012
MetroPCS  July 2008 - November 2009
AT&T Wireless  March 2008 - June 2008
Mercedes-Benz of Westwood  October 2007 - March 2008
T-Mobile USA   March 1998 - September 2007
W.I.L.D. Radio 1090   June 1992 - March 1998
Tweeter Etc. / Cookin' Audio-Video   September 1987 - March 1998

Skills
Sales Management, Multi-Store Operations, Building High..., District Management, Wireless Management, Daily Operations..., Sales, KPI Implementation, Team Leadership, Social Media Marketing, World Class Customer..., Interpersonal Leadership, Performance Metrics, Quota Achievement, New Business Development, Staff Development, Sales Hiring, Committed to..., Profit Maximization, High-Impact Sales..., Recruiting, Oral & Written..., Community Outreach, Computer Proficiency, Sales Operations, Fast Paced Environments, Team Building, Training, Outstanding Time..., Independent Thinking, High Level of Initiative, Written & Oral..., Telecommunications, Radio Host, Radio Broadcasting, Music Production, Radio Advertising, Success Oriented, Top Producer, Solution Focused, Result Oriented, Competitive, Retail Sales

Education
Northeastern University
Business Administration

Experience
Expedia  April 2013 - Present
Expedia  2010 - April 2013
T-Mobile USA   July 2007 - February 2010
Washington Mutual  November 2006 - July 2007
Amirit Technologies  April 2006 - October 2006
Citigroup  February 1997 - April 2006

Skills
ITIL, Crisis Management, Customer Service, Policy Analysis, Business Process, Process Engineering, Banking, First Aid, Cpr Certified, Business Continuity, Risk Assessment, Risk Management, Risk Mitigation, Incident Management, Risk, Compliance, Emergency Management

Education
University of Phoenix   2005 — 2007
M.B.A, Business Administration

Northwood University   2001 — 2003
B.B.A, Management

Experience
T-Mobile USA   July 2012 - Present
Deutsche Telecom AG   August 2010 - August 2012
T-Mobile  June 2009 - June 2010
T-Mobile  October 2003 - June 2009

Skills
Telecommunications, Wireless, Mobile Devices, Account Management, M2M, Solution Selling, Direct Sales, Customer Retention, Product Management, VoIP, Mobile Technology, Salesforce.com, Cellular Communications, Customer Experience, New Business Development, Mobile Communications, Managed Services

Education
Ohio University   1995 — 2000

Experience
Buell Consulting Inc.  January 2014 - October 2014
T-Mobile  July 2013 - January 2014
T-Mobile  March 2012 - June 2013
T-Mobile  May 2010 - March 2012
T-Mobile USA   October 2008 - March 2012
T-Mobile USA   August 2006 - October 2008
T-Mobile USA   January 2005 - August 2006
T-Mobile USA   March 2001 - August 2004
VoiceStream Wireless  January 1999 - February 2001
Omnipoint Communications  January 1997 - January 1998

Skills
Wireless, Site Acquisition, Zoning, Integration, Project Management, Leases, Telecommunications, Cross-functional Team..., Networking, Management, Cellular Communications, LTE, Construction, RF, Site Development, Contract Management, 4G, CDMA, 2G, 3G, Microwave, Testing, Program Management, Wireless Networking, T1, Engineering, Contract Negotiation, Vendor Management, Location Intelligence, UMTS, Mobile Devices

Education
Barrington High School
Diploma

Harper Community College

Oakton Community College

Experience
T-Mobile USA   September 2004 - Present
RevX Inc   October 2000 - April 2004
Archimedes Software Europe, BV   May 1998 - September 2000
Acropolis Kenya Limited   1994 - 1998

Skills
Computer Systems..., Requirements Analysis, Requirements Gathering, Business Analysis, Requirements Management, Requirement..., Software Requirements, Functional Requirements, System Requirements, Program Management, Team Leadership, Elicitation, Process Improvement, Resource Management, Business Process..., Business Process Design, Waterfall, User Acceptance Testing, Billing Systems, Data Modeling, SDLC, Databases, Testing, ITIL, Software Documentation, Agile Methodologies, MS Project, Software Project..., Cross-functional Team..., SharePoint, Integration, Systems Analysis, Telecommunications, Business Requirements, PMO, Visio, Functional..., Solution Architecture, Business Process, Project Portfolio...

Education
Moi University   1989 — 1992
BSc

Experience
ALCATEL ONETOUCH  May 2013 - Present
Samsung Telecommunications America  May 2008 - May 2013
T-Mobile USA   February 2006 - May 2008
T-Mobile USA   August 2000 - February 2006
Inet (now Tektronix)   February 1999 - August 2000
Laboratories for Information Technology   May 1997 - July 1998
Guangdong Post and Telecom Technical Center   July 1993 - October 1994

Skills
Wireless, Mobile Devices, UMTS, LTE, Telecommunications, GSM, CDMA, 4G, Mobile Technology, Product Management, Mobile Communications, GPRS, 3GPP, Product Lifecycle..., Strategy, WiMAX, WCDMA, Android, IP, Testing, 3G, Cellular Communications, HSPA, WiFi, RF

Education
National University of Singapore   1994 — 1997
Master Engineering

South China University of Technology   1989 — 1993
B.Eng

Experience
T-Mobile  September 2011 - Present
T-Mobile USA   May 2010 - September 2011
T-Mobile USA   March 2009 - May 2010
T-Mobile USA   May 2008 - March 2009
Center Partners Inc  August 2006 - May 2008
Center Partners INC  March 2006 - August 2006
Center Partners Inc  November 2005 - March 2006

Skills
Vendor Management, Telecommunications, Customer Service, SAP, Training, Leadership, Customer Experience..., User Acceptance Testing, Contact Center..., Finance, Supply Chain Management, Workforce Management, Call Centers, Program Management, Team Building, Team Leadership, Sales, Account Management, Troubleshooting, Management, Customer Experience, E-commerce, Customer Satisfaction, Time Management, Customer Retention, Budgets, Process Improvement, Business Analysis, Cross-functional Team..., Business Process..., Outsourcing, Mobile Devices, IBM Websphere Commerce, CRM, Product Management, Wireless, Call Center Development, Integration, Contact Centers, Sales Operations, Performance Management, Analysis, Software Documentation, Team Management, Strategy, Business Process, Operations Management, Service Delivery, Change Management, Project Management

Education
Morehead State University   2009 — 2013
B.A., Business Administration and Management, General

North Idaho College   2004 — 2008
AA, Accounting, Communications, Business Administration

Experience
UC Berkeley UTREE Department   June 2014 - August 2015
European Innovation Academy  June 2015 - July 2015
UC Santa Cruz, Stone Research Group Biochemistry Lab   June 2012 - August 2012
Monterey Peninsula College  August 2011 - December 2011
T-Mobile USA   June 2004 - September 2010

Skills
Python, Java, Android, C, Research, Sales, Team Leadership, Matlab, Customer Service, Mobile Applications, Entrepreneurship, Interaction Design, Teaching, Scala, Robotics, CSS, Interpersonal Skills, Public Speaking, Social Media, Programming, Wearables, Internet of Things, Human Computer..., Arduino, HTML, Microsoft Office, Back-end Development, D3.js, PostgreSQL, Management, JavaScript, Mobile Devices, Telecommunications, Teamwork, Computer Security, Algorithms, Wireless, User Experience, C++, DBMS, Computer Science, Science, PowerPoint, Microsoft Word, Microsoft Excel, MySQL, SQL, Leadership

Education
UC Berkeley   2012 — 2015
Bachelor's Degree, Computer Science

Monterey Peninsula College   2010 — 2012
Associate's Degree, Engineering, Mathematics, Physics, Chemistry, High Honors

Experience
T-Mobile USA   October 2013 - Present
UNITED PARCEL SERVICE, Secaucus, NJ / Orlando, FL   June 1989 - September 2009

Skills
Customer Service, Strategic Planning, Leadership, Air Freight, Management, Training, Warehousing, Transportation...

Education
Onondaga Community College   1986 — 1989
Bachelor's Degree, Business Administration and Management, General, 3.2

Experience
Apple  June 2012 - Present
T-Mobile  February 2012 - August 2012
T-Mobile USA   June 2008 - January 2012
T-Mobile  July 2004 - June 2008
Time Warner Cable  August 2001 - August 2004

Skills
Coaching, Presentation Coaching, Inside Sales, Sales Trainings, Sales Management, Training & Development, Training Skills, Teamwork, Spanish, Mentoring, Retail, Instructional Design, Needs Analysis, Customer Relations, Account Management, Customer Service, Problem Solving, Negotiation, Microsoft Office, Public Speaking, Customer Satisfaction, Telecommunications, Sales Presentations, PowerPoint, Marketing Strategy, Sales Operations, Selling, Excel, Word, Consultative Selling, Planning, Cold Calling, Microsoft Word, Training, Sales

Education
Pace University   2001 — 2005
BS, Information Science

Bob Pike Group

Trainer University
content delivery

Experience
MetroPCS  November 2013 - Present
T-Mobile  May 2013 - October 2013
T-Mobile  October 2011 - May 2013
T-Mobile  June 2010 - January 2012
T-Mobile  August 2008 - August 2010
T-Mobile USA   October 2007 - August 2008
T-Mobile  August 2006 - October 2007

Skills
Cold Calling, Wireless, Customer Retention, Telecommunications, Account Management, Sales Management, Direct Sales, Solution Selling, Sales, Sales Operations, Retail, Sales Process, Customer Satisfaction, Training, Sales Presentations, Recruiting, Team Leadership, Management, Customer Service, Inventory Management, New Business Development, Marketing, Team Building, Product Management, Merchandising, Marketing Communications, Customer Experience, Coaching, Time Management, Trade Shows, Teamwork, Social Media, Retail Sales, Employee Relations, Sourcing, B2B

Education
Oklahoma State University   2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Oracle Corporation  January 2011 - Present
LexisNexis  November 2010 - January 2011
AT&T  September 2010 - November 2010
Independent IT Consulting  February 2010 - August 2010
Xerox Corporation  November 2009 - January 2010
US Department of Homeland Security  July 2009 - November 2009
T-Mobile USA   January 2007 - May 2009
Guardian Life Insurance Corp   October 2005 - January 2007
Interactive Data  September 2004 - October 2005
Adelphia Communications  July 2000 - August 2004

Skills
Grid Computing, Virtualization, Capacity Planning, DAS, Oracle RAC, Oracle, Performance Tuning, Unix, Enterprise Architecture, High Availability, Data Warehousing, Weblogic, Solaris, PL/SQL, Databases, SDLC, Data Modeling, Integration, SOA, Replication, RMAN, Requirements Gathering, Shell Scripting, Red Hat Linux, Cluster, Data Center

Education
Bachelor of Engineering (BEng)
Bachelor of Engineering (BEng)

Experience
Microsoft  June 2014 - Present
Microsoft  April 2014 - June 2015
T-Mobile USA   December 2011 - March 2014
T-Mobile  October 2008 - November 2011
T-Mobile  December 2006 - October 2008
T-Mobile  January 2004 - October 2006
IBM Global Services  2003 - 2003

Skills
IP, MPLS, Traffic Engineering, Mobile backhaul, SIP, VoIP, IMS, Protocol Analysis DPI, Deep Packet Inspection, OSPF, BGP, Peering, IMS DB/DC, Backhaul, Protocol Analysis, ATM networks, IPv6, LTE, VoLTE, Network Engineering, System Deployment, TCP/IP, Switches, Wireless, UMTS, GSM, GPRS, Network Design, Network Architecture

Education
Oklahoma State University   2001 — 2003
MS, Telecom Management

University of Pune   1996 — 2000
BS, Electronics

Experience
MarketStar  March 2012 - Present
Hewlett-Packard  March 2011 - June 2012
MarketStar  January 2009 - April 2011
Clearwire  March 2010 - March 2010
2008- 2009 Samsung Electronics/ Creative Channel Services   June 2009 - March 2010
2009-2010 Flextronics   January 2009 - 2010
T-Mobile  January 2000 - March 2009
T-Mobile USA   January 2000 - March 2009
T-Mobile USA   January 2001 - January 2008

Skills
Sales Operations, Sales, Marketing, Marketing Strategy, Team Building, Management, Recruiting, Time Management, Direct Sales, Account Management, Business Planning, Contract Negotiation, E-commerce, Selling Skills, Sales Management, Team Management, Cross-functional Team..., Email Marketing, Event Management, Marketing Event Planning, Salesforce.com, Customer Retention, Product Marketing, Leadership

Education
Montgomery College   2010 — 2013
Nursing, Nursing

Choctawhatchee High School   1996 — 1999
A.F.J. R.O.T.C program graduate

Experience
AT&T  July 2014 - Present
AT&T  March 2013 - July 2014
AT&T  October 2008 - February 2013
T-Mobile USA   May 2006 - October 2008

Skills
Direct Sales, Telecommunications, Wireless, Customer Experience, Sales Operations, Solution Selling, Sales, Mobile Devices, Customer Satisfaction, Account Management, Customer Service, Sales Process, Sales Management, Retail, Team Leadership, Product Marketing, Team Building, Training, Strategic Partnerships, Competitive Analysis, Forecasting

Education
Ohio University   2013 — 2015
Master of Business Administration, Executive Management

University of Hawaii at Manoa   2009 — 2011
Bachelor of Arts, Economics

Santa Barbara City College   2001 — 2004
Associate of Arts, Ethnic Studies

Santa Barbara City College   2001 — 2004
Associate of Arts, Black Studies

Experience
Ingram Micro  March 2012 - Present
T-Mobile USA   August 2010 - March 2012
Narus Networks Pvt Ltd (Boeing Inc.)   August 2009 - April 2010
Ness Technologies  September 2006 - September 2007
NetContinuuam Pvt Ltd (Barracuda Networks)   February 2005 - September 2006

Skills
Testing, Test Planning, Agile Methodologies, SDLC, Regression Testing, Test Automation, Software Project..., Manual Testing, Quality Assurance, Performance Testing, Perl, C, Quality Center, Linux, Unix, Software Development, SQL, TCP/IP

Education
Oxford Brookes University   2002 — 2003
MS, High speed Mobile Communications

Gurunanak Dev Engg. College (Gulbarga University, Karnataka   1996 — 2000
B.E, Electronics and Communications

Experience
T-Mobile USA   April 2014 - Present
T-Mobile  March 2005 - April 2014
T-Mobile  March 2005 - April 2010
AT&T Global Services  1996 - 2002
AT&T Wireless  1992 - 1996

Skills
Wireless, Telecommunications, Cellular Communications, Program Management, Sales Operations, Solution Selling, Direct Sales, Customer Retention, Management, Account Management, Mobile Devices, Customer Experience, Vendor Management, VoIP, Call Centers

Education
Montclair State University   1984 — 1990
BS, Science

Experience
Time Warner Cable Business Class  December 2013 - Present
IgKnight Productions, Inc. (Comedy Sync)   April 2013 - Present
T-Mobile USA   November 2012 - November 2013
iSee Innovations, LLC   November 2008 - 2013
T-Mobile (Hyperion Data Solutions, Inc)   May 2011 - December 2011
Verizon Wireless (Hyperion Data Solutions, Inc)   January 2011 - March 2011
Verizon Wireless (Hyperion Data Solutions, Inc)   July 2009 - October 2010
T-Mobile  April 2007 - October 2008
Cingular Wireless  August 2006 - February 2007
T-Mobile  November 2005 - June 2006

Skills
Optical Fiber, Mobile Devices, Wireless, Telecommunications, Mobile Technology, Product Management, LTE, IP, VoIP, Vendor Management, GSM, Mobile Applications, Start-ups, Strategic Partnerships, Networking, Ethernet, UMTS, CDMA, 3G, 4G

Education
Mt Sierra College   1998 — 2002
Bachelor of Science (B.S.), Telecommunications Technology

Rosemead High School   1990 — 1994

Experience
T-Mobile USA   December 2003 - Present
SkyTel  1998 - 2003

Skills
Solution Selling, CRM, Wireless, Direct Sales, Telecommunications, Sales, Leadership, Sales Management, Salesforce.com, Cross-functional Team..., B2B, Team Leadership, Customer Satisfaction, Contract Negotiation, Mobile Technology, Customer Service, Business Strategy, New Business Development, Teamwork, Project Management

Education
Pace University - Lubin School of Business   1998 — 2002
MBA, Management

The University of Connecticut School of Business   1992 — 1996
BS, Finance

Experience
Accenture  May 2015 - Present
Wipit, Inc.   March 2013 - October 2014
wipit  February 2013 - October 2014
FedEx Services  September 2010 - March 2012
VHA / Eureka Revenue IncCity of Industry, CA   April 2007 - November 2009
Prudential Realty  June 2006 - May 2007
T-Mobile USA   August 2004 - January 2006
Vinyl Technology Inc   March 2003 - August 2004
Dearden's Furniture Store   July 2000 - May 2002

Skills
Leadership, Team Building, Strategic Planning, Sales Operations, CRM, Sales, Negotiation, Training, Telecommunications, Account Management, Salesforce.com, Process Improvement, Microsoft Excel, Business Strategy, Contract Negotiation, Customer Service, New Business Development, Logistics, PowerPoint, Selling, Marketing Strategy, Human Resources, Spanish, Microsoft Word, Sales Presentations, Problem Solving, Customer Relations, Excel, Word, Outlook, Value-based Selling, Mediation, Screening Resumes, Budgets, Value Based Selling, Consultative Selling, Virtual Training, GoToMeeting, WebEx, Candidate Generation, Candidate Screening, Job Posting, Pipeline Building, Visual Basic, Zoho, MailChimp, DocuSign, Management, Strategy

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2011 — 2012
MBA, Finance and Dispute Resolution

Pepperdine University School of Law   2011 — 2012
Certificate, Straus Institute for Dispute Resolution

Wall Street Prep   2012 — 2013
Financial Modeling, Financial Statement Analysis, LBO, MBO, M&A

Pepperdine - IAE-Austral University   2012 — 2012
Certificate, Global Enterprise Management - Buenos Aires, Argentina

Pepperdine University   2009 — 2011
Bachelor of Science, Management

Mt. San Antonio College   2004 — 2006

Experience
XO Communications  February 2006 - Present
T-Mobile USA   January 2005 - October 2005

Education
Ohio University   1998 — 2003
Education, History

Experience
Egencia, an Expedia Inc. company   September 2007 - Present
T-Mobile USA   July 2000 - September 2007
Nextlink  April 1999 - June 2000
Western Wireless  September 1997 - April 1999

Skills
Telecommunications, Travel Management, Tourism, Account Management, B2B, Hotels, Trade Shows, Contract Negotiation, Hospitality, Sales Management, Business Travel, Revenue Analysis, Sales, Negotiation, Strategy, Marketing, Vendor Management, Travel Technology, Management, Airlines, Incentives, Salesforce.com, Leisure Travel, Online Travel, Strategic Partnerships, Hotel Booking, E-commerce, Incentive Travel, Car Rental, GDS

Education
Pacific Lutheran University   1984 — 1988
BBA

Experience
Best Buy  May 2015 - Present
Zantler   2014 - Present
University of Michigan College of Engineering  February 2015 - February 2015
Discovery Communications  February 2013 - April 2014
Gerson Lehrman Group  January 2010 - February 2013
Waldo Finn   September 2009 - February 2013
R2integrated  November 2010 - August 2011
T-Mobile USA   2006 - 2009
Apple Computer  September 2005 - November 2006
Forward Consulting LLC   August 2004 - September 2005

Skills
Digital Media, Product Planning, E-commerce, Online Marketing, Product Development, mobile, Social Media, Online Advertising, Mobile Devices, Mobile Applications, Product Management, Strategy, Start-ups, Strategic Partnerships, Product Marketing, Digital Strategy, Integrated Marketing, Business Development, Go-to-market Strategy, Digital Marketing, Marketing Strategy, Marketing, Market Research

Education
University of Washington   1992 — 1996
MBA, Business Administration and Management, General

Northwestern University
BS, Television/Film

Experience
8x8, Inc.   2013 - Present
Telenav  2010 - 2013
Microsoft ( Danger Inc.)   September 2007 - December 2010
Carrier IQ  2007 - 2007
T-Mobile USA   December 2005 - December 2006
Motorola Inc.  April 2005 - November 2005

Skills
Mobile Devices, Product Management, Wireless, Program Management, Cross-functional Team..., Android, GSM, Product Marketing, Testing, Cloud Computing, Strategy, UMTS, SDLC, Management, CDMA, Vendor Management, Project Management, Marketing Analytics, CRM, Agile Methodologies, User Experience Design, Product Development, Mobile Applications, LTE, 3GPP, 3G, Test Automation, VC Finance, Requirements Management, Requirements Gathering, Requirements Analysis, Financial Statement..., Financial Modeling, company evaluation, Consumer Products, Consumer Electronics

Education
University of California, Davis - Graduate School of Management   2010 — 2013
Master of Business Administration (MBA), Strategy & Entrepreneurial Finance

University of California, Berkeley   2008 — 2008
Project & Risk Management

New Jersey Institute of Technology   2003 — 2005
MS, Electrical Engineering ( Communication Systems)

University of Madras   1999 — 2003
BS, Electronics & Communication Engineering

Experience
T-Mobile  1999 - Present
T-Mobile USA   1999 - Present

Skills
Customer Experience, Mobile Devices, Telecommunications, Cross-functional Team..., Call Center, Business Analysis, Call Centers, Business Process, Wireless, Customer Satisfaction, Workforce Management, Process Improvement, Vendor Management, Team Leadership, Program Management, Product Management, Data Analysis, Customer Retention, Management, Analysis, Troubleshooting, Analytics

Education
The University of New Mexico   1995 — 1999

New Mexico Highlands University   1995 — 1995

Experience
T-Mobile  November 2010 - Present
T-Mobile, USA  November 2003 - November 2010

Skills
Telecommunications, Mobile Devices, Vendor Management, Wireless, Cross-functional Team..., Product Management, Mobile Technology, Customer Experience, Strategic Partnerships, Business Analysis

Education
Northern Illinois University - College of Business   1995 — 1997
MS, Management Information Systems

Northern Illinois University - College of Business   1990 — 1994
BS, Marketing

Experience
T-Mobile  March 1998 - Present
T-Mobile USA   1998 - Present
T-Mobile (formerly Powertel, Voicestream)   1998 - Present
T-Mobile  1998 - 2007

Skills
VBScript, Wireless, System Deployment, Program Management, Telecommunications, Testing, Wireless Networking, Linux, Operating Systems, Switches, Integration, Unix, Oracle, Vendor Management, Software Development, TCP/IP, Call Centers, VMware, Troubleshooting

Education
Framingham North High School   1962 — 1966

Northeastern University
computer science

Experience
Boeing  November 2012 - Present
Boeing  December 2009 - Present
T-Mobile USA   November 2008 - December 2009
T-Mobile  January 2006 - November 2008
T-Mobile  April 2004 - January 2006
Cingular Wireless  June 2001 - April 2004
VoiceStream Wireless  1999 - 2002

Skills
Wireless, Telecommunications, Vendor Management, Unix, Integration, SDLC, Mobile Devices, Oracle, Software Project..., ITIL Certified, Certified Project..., Weblogic, Project Planning, Project Coordination, Project Finance, Information Security...

Education
University of Phoenix   2009 — 2012
Bachelor of Science (BS), Business Management, Information Systems, 3.7 Cummulative

Montana State University-Bozeman

Experience
T-Mobile, USA  June 2007 - September 2011
T-Mobile, USA  May 2005 - June 2007
Real Networks  2002 - 2003
Logicalis  2000 - 2003
R Systems  1998 - 2002
TCIL Bellsouth Lth   1995 - 1998

Skills
Software Project..., Mobile Devices, Management, Agile Methodologies, Android, Cloud Computing, SDLC, Program Management, Scrum, Software Design, Software Engineering, Wireless, Testing, Product Management, REST, Mobile Applications, Enterprise Architecture, Agile Project Management, Software Development, Telecommunications, Enterprise Software, SaaS, Vendor Management, Integration, TCP/IP, Oracle, Mobile Technology

Education
University of Washington, Michael G. Foster School of Business
MBA

Nagpur University   1991 — 1995
Bachelor of Engineering in CT, Computer Science

Boys' High School, Allahabad
High School

Experience
Domo, Inc.   October 2015 - Present
Fleetmatics (Formerly SageQuest)   December 2009 - October 2015
Dun and Bradstreet  July 2008 - November 2009
Bridgeway Search Group-A Network Affiliate of MRI   2007 - 2008
T-Mobile USA   2006 - 2007
Enterprise Rent-A-Car  2005 - 2006

Skills
Management, Sales, Salesforce.com, Lead Generation, Solution Selling, SaaS, Business Development, B2B, Direct Sales, Sales Process, Selling, Sales Presentations, Cold Calling, Enterprise Software, Email Marketing, Strategic Planning, Strategic Partnerships, Account Management, CRM, Cloud Computing, Customer Retention, New Business Development, Sales Operations

Education
Ohio University   2001 — 2005
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Asurion  July 2012 - Present
T-Mobile USA   September 2005 - August 2012
Brink's, Inc.   1999 - 2005
Stream International (Formerly Corporate Software)   1996 - 2000

Skills
Wireless, Call Center, Troubleshooting, Telecommunications, VoIP, Operations Management, Process Management, Technical Support, Desktop Computers, Desktop Support..., Microsoft Exchange, CompTIA Network+..., CompTIA A+ Certification, Customer Service, Customer Experience, People Development, Workflow Management, PDA, Computer Hardware, System Administration, Customer Satisfaction, Help Desk Support, Customer Retention, Wireless Networking, Blackberry, BMC Remedy, Windows Server, Team Leadership, Time Management, Process Improvement, Quality Assurance, Teamwork, Networking, Program Management, Software Documentation, Management, Coaching, Team Building, Call Centers, Leadership, Training, Hardware, Vendor Management, System Deployment

Education
North Central Texas College
Associate of Science (A.S.), Occupational Therapist Assistant

University of Nigeria
Bachelor of Science (B.Sc.)

Experience
T-Mobile  February 2015 - Present
AT&T Mobility  July 2013 - December 2014
T-Mobile  July 2012 - July 2013
AT&T  March 2010 - March 2012
LCC  March 2010 - March 2011
Ericsson  June 2009 - January 2010
T-mobile  January 2007 - May 2009
Synergie Tech Solutions, US & Genesys Corporate Solutions, UK   January 2007 - May 2009
T-Mobile USA   January 2007 - May 2009
T-Mobile  2007 - 2009

Skills
RF, UMTS, LTE, 3G, Project Planning, CDMA, Wireless, WCDMA, Networking, Optimization, Telecommunications, Optimizations, RAN, TEMS, 4G

Education
New Jersey Institute of Technology   2002 — 2003
2003, DSP and Digital communications

University of Engineering and Technology, Lahore   1997 — 2000

Experience
University of Louisville  August 2011 - Present
NASA  2013 - 2013
NASA  2013 - 2013
NASA  2013 - 2013
North Dakota State University  August 2008 - July 2011
T-mobile USA   March 2008 - August 2008
Intel Corporation  June 2006 - September 2006
Adaptix   June 2004 - September 2004

Skills
Wireless Communications..., Computer Science, Simulations, Signal Processing, Matlab, LaTeX, Machine Learning, Algorithms

Education
University of Washington   2004 — 2008
PH.D, Electrical Engineering

Ohio University   2002 — 2004
MS, Electrical Engineering

Xi'an Jiaotong University   1996 — 2000
B.E., Electrical Engineering

Experience
Velocity Made Good, Inc.   December 2014 - Present
T-Mobile USA   August 2006 - November 2014
Village of Port Chester  September 2008 - March 2010
Landmark Condo Association   2004 - 2007
Landmark Condo Association   2004 - 2007
Landmark Condo Association   2004 - 2007
Independent Consultant  April 2002 - August 2006
Nextel Communications, Inc.   April 1998 - April 2002
Geotek Communications, Inc.   July 1997 - March 1998
Next Wave Wireless, Inc.   October 1996 - June 1997

Skills
Telecommunications, Wireless, Program Management, Zoning, Project Planning, Cellular Communications, Integration, Contract Negotiation, Management, Leadership, Project Management, Real Estate, 4G, Team Building, Networking, New Business Development, Vendor Management, Negotiation, LTE, Strategic Planning, Mobile Technology, Mobile Communications, CDMA, GSM, UMTS, Troubleshooting, Start-ups, Mobile Devices, Training, Budgets, Contract Negotiations, System Deployment, Product Management, Strategic Partnerships, Site Development, Forecasting, Change Management, WiMAX, Permitting, CSS, WordPress, Vendor Relations, XHTML, Photoshop, Constant Contact, Strategic Litigation, SAP, Ariba, WiFi, Cross-functional Team...

Education
Villanova University   2014 — 2015
Masters Certificate, Applied Project Management (Received) & IS/IT, (In progress)

Pace University School of Law Land Use Center Leadership Alliance Program   2009 — 2009
Certificate, Land Use Center Leadership Alliance Certificate Program

Pace University - Lubin School of Business   2004 — 2006
MBA, Marketing

University of California, Irvine   1990 — 1994
BA, English

Experience
T-Mobile USA   June 2007 - Present
T-Mobile USA   September 2000 - June 2007
T-Mobile USA   September 1999 - September 2000
US Navy  September 1988 - September 1992

Skills
GSM, Antennas, Actix, RF Planning, TEMS, RF Engineering, HSPA, HSDPA, Network Optimization, Edge, WCDMA, MapInfo, UMTS, 2G, LTE, 4G, 3G, RF, Cellular Communications, Telecommunications, Optimization, Wireless, RF design

Education
ITT Technical Institute   1997 — 1999
Bachelor of Applied Science (B.A.Sc.), Electronic Engineering, 3.9

North Seattle Community College   1994 — 1996
Associate of Arts (A.A.)

University of Toledo   1984 — 1986
NA, Engineering

Experience
T-Mobile  May 2007 - Present
T-Mobile USA   2007 - Present
AT&T  August 1999 - May 2007
U S WEST  June 1998 - August 1999

Education
University of Washington   1997 — 1998
Certificate, Project Management

North Seattle College   1979 — 1980
Certificate, Data Processing & Programming

Montana State University-Billings   1974 — 1975
BA, German

University of Montana   1965 — 1969
Music, German

Experience
HTC  October 2012 - Present
HTC America  October 2012 - Present
HTC Corporation  2006 - Present
T-Mobile  February 1999 - October 2006
T-Mobile USA   1999 - 2006

Skills
Wireless, Direct Sales, Customer Retention, Telecommunications, Solution Selling, Sales Operations, Strategic Partnerships, Mobile Devices, Account Management, Sales Management, B2B, Sales, Sales Process, Channel Partners, Product Marketing, Team Leadership, Salesforce.com, Product Management, Customer Experience, Retail, Channel, Contract Negotiation, Marketing Strategy, Unified Communications, Go-to-market Strategy, Cellular Communications, Managed Services, Mobile Technology, Selling, Management, Talent Management, Motivational Speaking, Customer Satisfaction, Leadership, CRM, Cross-functional Team..., New Business Development, Business Development, Team Building, Competitive Analysis, Customer Service, Sales Presentations, Strategic Planning, Training

Education
Northern Illinois University   1995 — 1997
BS, Corporate Communications

Libertyville   1990 — 1992
High school diploma

Experience
CM Matrix   January 2009 - Present
Westven Wireless Inc   May 2007 - November 2009
T-Mobile USA   March 2003 - February 2007
T-Mobile USA   April 2002 - November 2002

Skills
Sales Management, Team Building, Leadership, CRM, Management, Training, Sales Operations, Team Leadership, Sales, Coaching, Customer Satisfaction, Retail, Customer Retention, B2B, Account Management, New Business Development, Recruiting, Staffing Services, Job Placements, Mobile Devices, Negotiation, Strategic Planning, Networking, Customer Service, Marketing, Time Management, Salesforce.com, Talent Acquisition, Direct Marketing, Call Centers, Start-ups, Event Management, Leadership Development, Vendor Management, Business Development, Cold Calling, Social Networking, Sales Process, Customer Experience, Strategy, Employee Training, Performance Management, Entrepreneurship, Marketing Strategy, Lead Generation, Employee Relations, Direct Sales, Human Resources, Selling, Talent Management

Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'   1997 — 2003
BA, Business Management

Experience
T-Mobile USA   November 2012 - Present

Skills
Product Marketing, Marketing Communications, Public Relations, Advertising, Social Media Marketing, Marketing Strategy, Online Advertising, Email Marketing, Direct Marketing, Marketing, Social Media, Online Marketing, Marketing Management, Event Management, Brand Development, Brand Management

Education
Northwood University-Texas   2007 — 2009
Associate's degree, Fashion Marketing

Experience
Central NM Electric Cooperative   July 2013 - Present
PNM Resources  November 2012 - April 2013
Prime Therapeutics  March 2010 - November 2012
T-Mobile USA   1999 - 2006

Skills
Employee Relations, Employee Benefits, HRIS, Talent Acquisition, Onboarding, Human Resources

Education
New Mexico State University
Bachelor's degree, Finance, General

Experience
Mercy Rehabilitation Hospital  December 2014 - Present
Mercy Hospital  March 2013 - December 2014
T-Mobile USA   March 2011 - December 2012

Skills
Nursing Care, Nursing Education, Nursing, Telecommunications, Wireless, Customer Retention, Customer Experience, Direct Sales, Customer Satisfaction, CPR Certified, Healthcare

Education
Ozarks Technical Community College   2013 — 2016
Associate's Degree, Registered Nursing/Registered Nurse

Nixa High School   1999 — 2001
Diploma

Experience
T MOBILE USA  June 2006 - Present
CIBER, Inc.   January 2005 - June 2005
Providian Financial  October 1996 - March 2004
Kaiser Permanente  October 1993 - October 1996

Skills
Analysis, Vendor Management, Call Center, IVR, Visio, Telecommunications, Integration, Project Management, PMP, Unix, ACD, Program Management, Process Improvement, PMO, Technical Support, Call Centers, Troubleshooting, Mobile Devices, Wireless, System Deployment, SDLC, Cellular Communications, Testing, Requirements Analysis, VoIP, Cross-functional Team..., SharePoint, Product Management, Enterprise Software, Business Analysis, Requirements Gathering, Software Project..., ITIL, Agile Project Management, Business Intelligence, Business Process, Solution Architecture, Project Portfolio..., Business Requirements, CRM, Service Delivery, Resource Management, Agile Methodologies, User Acceptance Testing, Project Delivery, IT Strategy, Systems Analysis, Enterprise Architecture, Software Documentation, IT Management

Education
Ohlone College   2014 — 2014
ITIL Foundation in IT Service Management, Certificate #1002280718

Experience
Verizon Wireless  August 2010 - Present
Archways Behavioral Health   January 2010 - August 2010
T-Mobile USA   October 2005 - October 2009

Education
University of Phoenix   2011 — 2013
Master of Business Administration (MBA)

Missouri Valley College   2000 — 2005
Bachelor's degree, Criminal Justice

Leadership Academy

Experience
Accenture  June 2014 - Present
T-Mobile USA   July 2012 - June 2014
T-Mobile  July 2006 - July 2012
T-Mobile  April 2004 - June 2006
Nortel Networks  January 2001 - April 2004
Inet Technologies  August 2000 - December 2000
FedEx  May 2000 - August 2000

Skills
Telecommunications, Wireless, GSM, UMTS, LTE, 3G, Mobile Devices, CDMA, Program Management, GPRS, 4G, VoIP, Call Center, IP, 2G, ITIL v3 Foundations..., eTOM, Big Data, Enterprise Architecture, NNMi, HP uCMDB, Service Management, Customer Experience..., Netcool, Business Service..., SGSN, Splunk, MGCP, Cloud Computing, Data Warehousing, C++, Java, PCI DSS, Telecom BSS, Telcom OSS, Performance Management, Service Quality, Web Services, Managed Services, Engineering Change..., Coaching, TMF, Business Process..., Business Case, Risk Management, Risk Assessment, Systems Engineering, Network Management..., System Architecture, UML

Education
University of North Texas   1998 — 2000
Master of Science (MS), Computer Science

Osmania University   1994 — 1998
Bachelor of Engineering (B.E.)

Experience
Primeritus Financial Services Inc.  August 2014 - March 2015
AT&T  November 2010 - August 2014
Spheris/MedQuist   December 2008 - October 2010
Asurion  January 2008 - December 2008
T-Mobile USA   January 2002 - January 2008

Skills
Call Center Management, Complaint Handling and..., Customer Satisfaction..., Sales and Margin..., Cost Reduction..., Contact Center Startup, Policy/Procedure..., Business Systems..., Strategic Planning, Productivity/Process..., Team-Building/Staff..., Leadership, Training, Management, Process Improvement, Strategy, Team Leadership, Human Resources, Performance Management, Quality Assurance, Recruiting, Executive Management, Sales, Cross-functional Team..., Project Management, Coaching, Customer Service, CRM, Business Strategy, Team Building, Consulting, Enterprise Software, Analysis

Education
Nashville State Community College   1991 — 1995
Associate's degree, Business Administration and Management, General, 3.5