T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
Primary Services December 2014 - Present
T-Mobile USA June 2010 - June 2014
Skills
Customer Service, PowerPoint, Retail Sales, Retail, Sales, Microsoft Office, Microsoft Word, Outlook, Management, Public Speaking, Customer Satisfaction, Leadership, Team Building, Strategic Planning, Training, Time Management, Account Management
Education
San Jacinto College
T-Mobile USA February 2011 - Present
Sustainable Contracting Group September 2007 - January 2011
Amgen March 2007 - June 2007
Polyworks, Inc January 2005 - February 2007
Skills
Reducing Operating Costs, Training, Organizational..., Organization &..., Multiple Priorities, Event Management, Event Planning, Supervising, Decision Support, Creative Strategy, Creative Direction, GSM, Cellular Communications, Process Improvement, Telecommunications, T1, Contract Negotiation, Leadership, LTE, Project Planning, Mobile Communications, 3G, Account Management, Program Management, Team Leadership, Troubleshooting, 4G, Wireless, Project Management, UMTS, Management, VoIP, CDMA, Vendor Management, Team Building, Operations Management, Customer Experience, Customer Satisfaction
Education
Saint Louis University 1999 — 2001
Social Work
Southeast Missouri State University 1993 — 1996
UbiQuai Incorporated October 2014 - Present
Wondoloski & Group, LLC February 2014 - October 2014
T-Mobile USA May 2013 - February 2014
MetroPCS July 2010 - April 2013
MetroPCS June 2007 - June 2010
MetroPCS June 2004 - June 2007
MetroPCS October 2001 - June 2004
Spectra Wireless Solutions 1997 - October 2001
PrimeCo Personal Communications 1995 - 1998
Lucent Technologies 1994 - 1995
Skills
LTE, Wireless, 4G, Business Process..., Product Management, Vendor Management, Telecommunications, Mobile Devices, CDMA, RF, Cellular Communications, Integration, RF design, TDMA, IP, Transmission, Computer Network..., Optimization, 3G, GSM, EVDO, RF Engineering, UMTS, Wireless Networking, Antennas, Drive Test, VoIP, Program Management, Testing, WiMAX, Microwave, Network Performance, Network Design, Backhaul, Mobile Communications, SS7, Private Pilot, Team Management, Team Leadership, Management, Networking, Leadership
Education
The University of Texas at Dallas - School of Management 2010 — 2012
MBA, Global Leadership, Summa Cum Laude
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1992
Bachelor of Science (BS), Electrical Engineering
NOKIA Networks/ WAVSYS September 2014 - Present
Parsons/ORIN November 2013 - September 2014
Glotel June 2013 - October 2013
T-Mobile August 2013 - September 2013
T-Mobile USA May 2007 - May 2013
Ministry of Defence (Saudi Arabia) September 1992 - December 2004
Skills
GSM, 3G, 2G, 4G, Switches, Integration, Troubleshooting, Antennas, Commissioning, UMTS, LTE, Software Installation, Testing, Wireless, WiMAX, Telecommunications, CDMA, Microwave, Management, Leadership, Team Building, Team Leadership
Education
Saint Louis University (PH) 1982 — 1987
B. S. Electronics and Communications Engineering
Saint Louis University (PH)
Angie's List May 2013 - Present
Brown & Brown Insurance of Indiana, LLC. December 2011 - April 2013
T-Mobile, USA 2004 - 2011
Sherwin-Williams Paints 2001 - 2003
Buck's Wholesale Bait Company 1999 - 2001
San Diego County Sheriff 1995 - 1999
United States Marine Corps 1990 - 1995
Skills
Sales, Sales Management, Retail, Problem Solving, Leadership, Communication, Sales Process, Customer Retention, Customer Oriented, Task-oriented, Driven By Results, Strategic Planning, Account Management, Sales Operations, Building Relationships, CRM, Call Centers, Coaching, Cold Calling, Customer Experience, Customer Satisfaction, Customer Service, Customer-focused Service, Direct Sales, Employee Benefits, Insurance, Leadership Development, Management, Marketing, Microsoft Excel, Mobile Devices, New Business Development, Operations Management, Training, Team Leadership, Team Building, Selling, Sales Presentations, Recruiting, Profit, SaaS
Education
Calvary Chapel Bible College 2010 — 2013
Evening Courses towards an Associates Degree, Theology/Theological Studies
Palomar College 1997 — 1997
Certificate of Training, Drug Evaluation and Classification Course, Graduated/Completed - A
San Diego Miramar College 1995 — 1995
Graduated - 31st San Diego Regional Law Enforcement Police Academy, Law Enforcement/Criminal Justice, 3.5+ GPA/ Deans List
Johnson Matthey Pharma Services January 2013 - Present
Painting, Inc. March 2007 - Present
T-Mobile USA June 2009 - July 2012
CollegePro Painters October 2004 - September 2007
Skills
Chemistry, Mathematics, Management, Physics, Computers, Microsoft Office, Automotive, PowerPoint, Microsoft Excel, Computer Repair, Telecommunications, Automotive Repair, Electronics Repair, Equipment Repair, Painting, Problem Solving, Property Management, Sales Process, Public Speaking, People Skills, Spanish, Spatial Analysis, Space-planning, Entrepreneurship, Bilingual, Cash Management, Customer Service, Customer Satisfaction, Customer Retention, Data Analysis, Goal Oriented, Power Tools, HPLC, GC-MS, IR spectroscopy, NMR spectroscopy, UV/Vis, Atomic Absorption, Gas Chromatography, Mass Spectrometry, Titration, Organic Chemistry, Inorganic Chemistry, Organic Synthesis, Inorganic Synthesis, Laboratory Safety, Chemical Operator, Pharmaceutical..., cGMP Experience, Active Pharmaceutical...
Education
Salem State University, Salem, MA 2006 — 2011
Bachelor of Science (BS), Chemistry
T-Mobile USA August 2008 - Present
The Body Shop Inc. 1996 - 2007
CVS Pharmacy 1984 - 1996
Skills
Loss Prevention, Retail, Inventory Control, Inventory Management, Merchandising, Multi-unit, Income Statement, Store Management, Team Building, Profit, Asset Protection, Customer Experience, Private Investigations, Customer Service, Customer Satisfaction, POS, Coaching, Internal Investigations, Operations Management, Sales Management, Fraud, Leadership, Forecasting, Physical Security, Management, Process Improvement, Store Operations, Cross-functional Team..., Sales, Team Leadership, Shrinkage, Training, Time Management, Certified Fraud Examiner, Big Box, Multi-Unit, P&L
Education
Bay Shore High School
Paul Smith's College
Brinker International January 2010 - Present
T Mobile USA January 2003 - January 2010
T-Mobile January 2003 - June 2003
Direct TV January 2002 - October 2002
Circuit City January 1998 - January 2001
Skills
Customer Service, Hospitality, Food, Restaurant Management, Culinary Skills, Food Safety, Cooking, Bartending, Hiring, New Restaurant Openings, ServSafe, Food Preparation, Labor Control, Recipes
Education
Paradise Valley Community College
High School Diploma, Business Management
SeaTec September 2014 - Present
Microsoft July 2010 - August 2014
Point B October 2006 - July 2010
SinglePoint November 2004 - October 2006
T-Mobile USA April 2002 - November 2004
InfoSpace July 2000 - April 2002
Verizon Wireless August 1996 - March 2000
Boeing 1987 - 1995
Skills
Product Management, Cross-functional Team..., Product Marketing, Project Management, Mobile Devices, Product Development, Mobile Technology, Program Management, Mobile Applications, Telecommunications, Leadership, Product Lifecycle..., Go-to-market Strategy, Strategic Partnerships, Process Improvement, Management, Agile Methodologies, Scrum, PMO, Mobile Marketing, Analytics, Project Portfolio..., Project Manager..., Agile Project Management, Team Mentoring, Managed Services, Engineering Management, SDLC, PMP, Consumer Software, P&L Management, Embedded Systems, Internet of Things, DO-178B, Release Management, Team Building, Application lifecycle...
Education
Santa Clara University
Bachelor of Science (B.S.E.E.), Electrical, Electronics and Communications Engineering
Seattle University
MBA, Business, Management, Marketing
T-Mobile June 2011 - Present
International Fund Services November 2008 - June 2011
International Fund Services February 2008 - November 2008
T-Mobile October 2006 - February 2008
T-Mobile USA October 2002 - October 2006
AL Systems, Inc October 2001 - October 2002
Lear Corporation November 2000 - May 2001
Knoll Pharmaceutical Company 1997 - 2000
Quantex Microsystems 1996 - 1997
Skills
HP-UX, Data Center, Unix, High Availability, Solaris, NAS, Storage, Shell Scripting, Capacity Planning, SAN, EMC Storage, Linux, System Administration, Solution Architecture, System Deployment, Technical Support, Disaster Recovery, Integration
Education
Rutgers University-New Brunswick 1993 — 2001
BA, Computer Science
GEMAIRE May 2011 - Present
GEMAIRE February 2010 - Present
MedVance Institute May 2009 - February 2010
T-Mobile USA 2006 - 2009
Brown & Brown, Inc. 2001 - 2006
Gambro Renal Products 1997 - 2001
The Homac Companies 1995 - 1997
Certified Vacations 1993 - 1995
Skills
Employee Relations, Human Resources, Employee Benefits, Organizational..., Mergers, Management, Employee Engagement, Recruiting, Training, Talent Management, Coaching, Talent Acquisition, Performance Management, Leadership Development, Succession Planning, Team Building, FMLA, Hiring, Benefits Administration, Leadership, HR Policies, Executive Coaching, Deferred Compensation, Employee Training, New Hire Orientations, Onboarding, Interviews, Personnel Management, Organizational..., Labor Relations, HRIS, Workforce Planning, Job Descriptions, Payroll, College Recruiting, Applicant Tracking..., Employee Handbooks, Strategic HR, Compensation & Benefit, Career Development, Mergers & Acquisitions
Education
Rollins College - Crummer Graduate School of Business 2001 — 2003
M.S., Human Resources
Palm Beach Atlantic University
B.S., Human Resources
Worldpay August 2015 - Present
Wells Fargo April 2012 - August 2015
Wells Fargo Bank April 2011 - April 2012
Wells Fargo Home Mortgage April 2009 - April 2011
AutoNation June 2006 - January 2009
T Mobile USA June 2002 - August 2005
Skills
Credit, Cash Management, Credit Cards, Commercial Banking, Commercial Lending, Payroll, Payments, E-commerce, Coaching, Retail Sales Experience, Customer Retention, Loss Prevention, Employee Training, Banking, Sales, Financial Services, Loans, Leadership, Merchant Services, Business Development, Sales Management, Sales Operations
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2006 — 2010
Bachelor's Degree, Business Administration and Management, General
Ghost Marketing August 2009 - Present
Dell June 2007 - August 2009
Traq Wireless 2006 - 2007
Hoovers September 2005 - March 2006
T-Mobile USA June 2003 - March 2005
Skills
Marketing Strategy, Social Networking, Social Media, Social Media Outreach, Social Marketing, Market Research, Market Analysis, Business Development, Business Strategy, Business Analysis, Business Management, Alliance Development, Business Intelligence, Sales, Direct Sales, Strategic Partnerships, Strategic Planning, Private Equity, Social Entrepreneurship, Demand Generation, New Business Development, Organizational..., Customer Lifecycle..., Lead Generation, Customer Acquisition, Market Development, B2B Marketing, Strategy Development, Start-ups, Competitive Analysis, SaaS, B2B, Salesforce.com, Competitive Intelligence, Go-to-market Strategy, Channel Management, Marketing Management, Consultative Selling, Online Marketing, Customer Experience, Segmentation, Strategic Consulting, Healthcare, Strategy, Selling, Management, Product Management, Product Marketing, E-commerce, Enterprise Software
Education
University of Phoenix 2007 — 2009
MBA, Global Management
Park University 2003 — 2004
B.S, Marketing Management
Safeway April 2012 - Present
Whole Foods Market October 2011 - April 2012
T-Mobile USA March 2008 - October 2011
Schnitzer West November 2006 - March 2008
Microsoft April 2006 - November 2006
Eddie Bauer August 2005 - April 2006
Safeway 1997 - 2005
Costco Wholesale September 1989 - July 1997
Skills
Management, Strategic Financial..., Forecasting, Business Planning, Budgets, Financial Analysis, Accounting, Analysis, Business Analysis, Customer Service, Finance, Financial Accounting, Real Estate, Microsoft Excel, Retail, Inventory Management, P&L, Strategic Planning, Sales, Income Statement, Team Building, Financial Planning
Education
San Diego State University-California State University
Bachelor of Science (B.S.), Finance, General
T-Mobile April 2015 - Present
T-Mobile November 2011 - March 2015
T-Mobile September 2013 - January 2014
T-Mobile, USA June 2011 - November 2011
T-Mobile June 2002 - June 2011
Skills
Wireless, Customer Retention, Sales, Solution Selling, Telecommunications, Customer Experience, Vendor Management, Sales Management, Mobile Devices, Direct Sales, Account Management, Management, Leadership, Strategic Partnerships, Customer Satisfaction, Sales Process, Sales Operations, Marketing Strategy, Salesforce.com, Product Management, B2B, Team Leadership, CRM, Competitive Analysis, Product Marketing
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2013 — 2015
Master of Business Administration (MBA)-, Marketing & Digital Innovation/Information Systems
Pepperdine University, The George L. Graziadio School of Business and Management 2010 — 2013
Bachelor of Science (BS), Business Administration, Management and Operations
SurveyMonkey November 2014 - Present
The Proxy Group LLC July 2011 - November 2014
FIR Advertising 2012 - 2013
EdVenture Partners 2012 - 2012
Apple Inc. 2009 - 2010
T-Mobile USA 2004 - 2009
Get Wireless Inc. June 2002 - August 2004
Skills
Project Management, CRM, Leadership, Digital Marketing, Public Speaking, Marketing, Time Management, Management, Web Design, SEO, Networking, Customer Service, Social Media, Market Research, Social Media Marketing, Microsoft Excel, PowerPoint, Online Marketing, Microsoft Office, SaaS, Troubleshooting, Sales, Online Advertising, Marketing Strategy, Strategic Planning, Entrepreneurship, Google Analytics, Web Development, Windows, Branding & Identity, Spanish, Account Management, Email Marketing, HTML, CSS, jQuery, JavaScript, E-commerce, Data Visualization, Adobe Creative Suite, Design, Scope Management, Quality Control, Client Relations, Business Analysis, Data Analysis
Education
Portland State University - School of Business 2010 — 2013
Bachelor of Science, Marketing and Advertising Management
Portland Community College 2007 — 2009
Associate's Degree in Business, International Business, Computer Science
Mozilla January 2014 - Present
Gap Inc./Gap Inc. Direct November 2011 - January 2014
T-Mobile, USA June 2008 - November 2011
Accenture June 1998 - June 2008
Skills
Agile Methodologies, Software Project..., Change Management, Software Development, Scrum, Team Leadership, Telecommunications, Management, Leadership, E-commerce, Strategic Planning, Project Planning, Enterprise Software, SDLC, Agile Project Management, Technical Leadership, Strategy, Integration, Business Process, Security, Vendor Management, IT Strategy, Consulting, IT Management, Business Intelligence, Requirements Analysis
Education
Regis University 1994 — 1998
B.S.
Angelina Faulkner September 2011 - Present
Benchmark Sound Services March 2013 - July 2015
Deyan Audio October 2012 - April 2013
Enterprise Rent-A-Car September 2011 - March 2013
Wildfire Post Studios December 2012 - February 2013
Black Beak Productions April 2012 - January 2013
T-mobile USA April 2009 - December 2010
Officeworks Australia December 2008 - February 2009
Bike and Build May 2008 - August 2008
RIT Woman's Center September 2007 - May 2008
Skills
5.1 Mixing, Recording, Music Production, SSL 9000J, SSL Duality, Photoshop, Teamwork, Adobe Creative Suite, Photography, Team Building, Team Management, Spanish, Social Media, Advertising, Non-profits, Customer Service, Budgets, Audio Post Production, Pro Tools, Sound for Film, Re-recording Mixing, Dialogue Editing, SFX Editing, ADR recording, Foley Editor, Foley Artist, Waves Plug-ins, D-Command, Audio Restoration, PDF, Strategic Planning, Telecommunications, Team Leadership, Coaching, Customer Relations, Budgeting, Retail, Illustrator, InDesign, Fundraising, Quality Assurance, Community Development, Preflight, Print, Sound, Audio Engineering, Editing, Management, Video, Adobe Acrobat
Education
The Los Angeles Film School 2011 — 2012
AAS, Recording Engineering, 3.9
Rochester Institute of Technology 2004 — 2008
Bachelor of Fine Arts, Visual Media
Credit Karma August 2015 - Present
Credit Karma March 2015 - September 2015
T-Mobile USA March 2008 - September 2015
Coach September 2006 - February 2008
Skills
Employee Relations, Workflow Planning /..., Customer Service, Training & Development, Employee Benefits..., Onboarding, Candidate Selection, Retail Sales, Process Improvements, Recruiting, Employment Law, Customer Retention, Performance Evaluations, Customer Satisfaction, Sales, Retail Sales Experience, Store Management, Retail, Customer Experience, Microsoft Office, Visual Merchandising, Telephone Skills, Direct Sales, Mobile Devices, Cashiering, Sales Operations, Cold Calling, Loss Prevention, Telecommunications, Call Centers, Wireless and..., MS Office, Data Management, Data Analytics, Negotiations, Project Management, Research & Analysis, Recordkeeping, Collaboration, Business Administration, Scheduling, Needs Assessment, Troubleshooting, Compensation and..., Process Improvement
Education
San Francisco State University
Bachelor of Arts (BA), Sociology
SDL plc December 2014 - Present
NutriStyle April 2014 - Present
Consolidar November 2013 - Present
Via 121, Inc. October 2013 - Present
TNS North America April 2013 - September 2013
T-Mobile May 2012 - March 2013
Microsoft March 2010 - April 2012
T-Mobile USA September 2008 - March 2010
T-Mobile USA January 2008 - September 2008
Microsoft January 2005 - January 2008
Skills
Social Media, Wireless, Product Management, Consumer Insights, Competitive Analysis, Market Research, Product Marketing, Strategic Partnerships, Customer Insight, Strategy, Marketing Strategy, Business Strategy, Mobile Devices, Segmentation, Product Planning, Competitive Intelligence, Go-to-market Strategy, Cross-functional Team..., Market Analysis, Program Management, Product Development, Value Propositions, Analytics, Product Launch, Management, Telecommunications, Marketing, Product Innovation, Integrated Marketing, Pricing, Positioning, Entrepreneurship, Start-ups, CRM, Product Strategy, Leadership, Advertising, Product Lifecycle..., Partner Management, User Experience, Cloud Computing, Enterprise Software, Value Proposition, Strategy Development, Marketing Management, E-commerce, B2B, Mobile Technology, Consulting, Strategic Planning
Education
Santa Clara University 1987 — 1990
MBA
University of Portland 1981 — 1985
BSEE
Coe's Crab Creation Catering April 2014 - Present
Cooking With Coetry January 2013 - Present
Laurel Tavern December 2013 - Present
Pash Entertainment April 2013 - Present
T-Mobile usa November 2009 - March 2013
Altura Credit Union 2007 - 2008
Skills
Customer Service, Microsoft Excel, PowerPoint, Catering, Food, Chef, Sales, Retail, Event Planning, Event Management, Inventory Control, Fundraising, Merchandising, Customer Satisfaction, Cooking, Time Management, Training, Leadership, Sales Management, Team Building, Negotiation
Education
Landmark Education 2013 — 2013
Personal Awareness and Self-Improvement
Los Angeles Valley College 2010 — 2011
Business Administration and Management, General
Riverside City College 2006 — 2008
Psychology
MetroPCS December 2007 - Present
T-Mobile USA September 2005 - December 2007
IDT Corporation 2003 - 2005
Skills
T1, CDMA, 4G, LTE, Backhaul, Cellular, Wireless, Ethernet, Cellular Communications, Computer Network..., Provisioning, Optical Fiber, Network Design, IP, Switches
Education
Salve Regina University 1993 — 1997
Bachelor of Science, Accounting
St. Dominics High School
Cisco Systems February 2011 - Present
T-Mobile USA April 2008 - September 2010
T-Mobile USA 2002 - 2008
GeoWorks February 1999 - March 2002
Telcorida Technologies (BELLCORE) 1997 - 1999
Prudential Financial 1994 - 1997
Skills
Wireless, Telecommunications, Sales Engineering, Program Management, Selling, Strategy, Solution Selling, Start-ups, Enterprise Software, Cross-functional Team..., Direct Sales, Customer Retention, Unified Communications, Leadership, B2B, Mobile Devices, Management, Business Development, Cloud Computing, Sales, Managed Services, Channel
Education
New York University - Leonard N. Stern School of Business
Saint Peter's University 1995 — 1998
MBA
St. Peter's College 1991 — 1995
B.S.
Seton Hall University 1987 — 1991
Bachelor's Degree
RETS 1985 — 1987
Diploma
FieldEZ Technologies Pvt Ltd July 2014 - July 2015
FieldAware September 2012 - July 2014
T-Mobile USA August 2007 - September 2012
Appraisal March 2005 - August 2007
Budget Rent a Car January 2003 - March 2005
Wireless Cellular June 2001 - December 2002
Skills
Troubleshooting, Blackberry, Training, Telecommunications, Technical Support, Analysis, Time Management, Sales, Android, Production Support, Selling, Technical Documentation, Mobile Applications, Cloud Computing, Call Centers, SaaS, Team Building, Customer Service
Education
Prairie View A&M University 1999 — 2000
Some College Completed, Criminal justice
The Blue Book Building & Construction Network June 2013 - Present
T-Mobile USA July 2012 - June 2013
LexisNexis January 2006 - June 2012
Yellowbook January 2000 - January 2006
Skills
Business Development, Sales Management, Lead Generation, Selling, Marketing, Sales Process, Legal Research, Leadership, Salesforce.com, Start-ups, CRM, Management, Online Advertising, Sales, Interviews, Contract Negotiation, Marketing Strategy, Solution Selling, Team Leadership, Direct Sales, Cold Calling, SEO, New Business Development, SEM, PPC, B2B, Sales Operations, Sales Presentations, Recruiting, Strategic Partnerships, Telecommunications, Account Management, SaaS, Product Marketing, Online Marketing, Strategy, Training, Mobile Devices, Professional Services, Competitive Analysis, Customer Retention, Key Account Management, Product Management, Direct Marketing, B2B Marketing, Selling Skills, College Basketball
Education
Sacred Heart University
Verizon Wireless September 2013 - Present
Verizon Wireless June 2012 - September 2013
Velocity Technology Solutions September 2011 - May 2012
T-Mobile USA March 2006 - September 2011
AT&T Wireless June 2004 - February 2006
NORVERGENCE, INC August 2003 - March 2004
Skills
Cloud Computing Services, Application Management..., Windows NT, Windows Vista, Sun Solaris System, Cisco WAN, Oracle, Microsoft SQL Server, DB2, Routers, T1/T3, GSM, UMTS, CDMA, LTE, Unix, Cloud Computing, Active Directory, Integration, Telecommunications, Vendor Management, Wireless, Troubleshooting, Management, Leadership, Networking, Security, Mobile Devices, System Administration, Network Engineering, Servers, Lawson HRIS, VOLTE
Education
University of Phoenix 2007 — 2009
Master of Business Administration, Management
Saint Peter's University 2000 — 2004
Bachelor of Science, Business Management
Wacker Polysilicon North America January 2015 - Present
Wacker Polysilicon June 2014 - January 2015
University of Tennessee September 2013 - May 2014
Chattanooga State Community College August 2011 - December 2012
BlueCross BlueShield of Tennessee March 2008 - December 2010
T-Mobile USA January 2006 - January 2008
CIGNA January 2004 - January 2006
Jewelry Television January 2003 - January 2004
Skills
Microsoft Office, Microsoft Word, Troubleshooting, Process Engineering, Data Analysis, PowerPoint, Microsoft Excel, Chemical Engineering, Leadership, Management, MS Project, Outlook, Access, Software Documentation, Teamwork, Accounts Receivable, Customer Satisfaction, Customer Service, Administrative..., Accounts Payable, Visio, System Administration, Process Improvement, Windows, Accounting, Analysis, Recruiting, Training, Process Scheduler, Data Entry, Public Speaking, Safety, Emerson DeltaV, Waste Water Treatment..., River water treatment, Filter press, Cooling tower, Project Management
Education
The University of Tennessee at Chattanooga 2013 — 2014
Bachelor of Science (BS), Engineering Technology Management
Chattanooga State Technical Community College 2011 — 2012
Associate of Science (AS), Chemical Process Technology
Roane State Community College 1992 — 1993
Business Management
Goldman Sachs August 2014 - Present
McGladrey October 2013 - August 2014
T-Mobile USA December 2006 - September 2013
McGladrey January 2012 - March 2012
Skills
Customer Service, Customer Satisfaction, Accounting, Sales Operations, Retail, Training, Cold Calling, Team Building, Direct Sales, Account Management, Sales, Solution Selling, PowerPoint, Microsoft Excel, Strategic Planning, Customer Retention, Salesforce.com, Inventory Management, Budgets
Education
The University of Texas at Dallas - School of Management 2010 — 2012
Bachelor of Science (BS), Accounting
Richland Community College
Associates, Science with Emphasis on Business
iconmobile group July 2015 - Present
iconmobile group May 2013 - Present
Milestone Technologies June 2012 - May 2013
Milestone Technologies December 2011 - June 2012
Google September 2010 - October 2011
T-MOBILE USA October 2008 - February 2011
SPORTS AUHTHORITY September 2007 - December 2008
Skills
Troubleshooting, Visio, Active Directory, Technical Support, Networking, VPN, Windows, Hardware, Management, Outlook, Visual Basic, Customer Service, Microsoft Office, Lotus Notes, Windows 7, MS Project, Linux, Blackberry
Education
San Jose State University 2007 — 2010
Bachelor of Science, Business Administrator; Management Information Systems
T-Mobile USA January 2013 - Present
T-Mobile USA March 2012 - January 2013
T-Mobile USA April 2009 - March 2012
Triops, Inc. February 2007 - February 2009
Aegis Lending Corporation January 2006 - March 2007
Skills
Finance, Marketing, Data Analysis, Management, Product Development, Advertising, Merchandising, Sourcing, Sales, Analysis, Pricing, Fraud Detection, Link Analysis, Credit Risk, Credit Analysis, Risk Management, Negotiation, Customer Satisfaction, Customer Retention, SQL, Account Management, Telecommunications, Vendor Management, Team Leadership, Process Improvement, Strategy
Education
Saint Leo University 2011 — 2014
MBA, Marketing
University of West Florida - College of Business 2003 — 2006
BSBA, Global Marketing, Finance
Total Voice and Data, Inc February 2009 - February 2010
T-Mobile USA June 2007 - February 2009
AT&T October 1990 - October 2003
Dale Carnegie Training August 1987 - April 1991
U. S. Marine Corps April 1974 - August 1978
Skills
Strategy, Management, Customer Service, Selling, Enterprise Software, Sales Management, Marketing, Business Development, Entrepreneurship, Training, Coaching, Strategic Planning, Marketing Strategy, Talent Management, Direct Sales, Social Media, Sales, New Business Development, Account Management, Telecommunications, Networking, Strategic Partnerships, Social Media Marketing, Cold Calling, Mobile Devices, Leadership, Team Leadership, CRM, Social Networking, Contract Negotiation, B2B, Team Building, Recruiting, Solution Selling, Salesforce.com
Education
Rutgers University-New Brunswick 1978 — 1982
BA
T-Mobile USA August 2013 - Present
Verge Mobile LLC/T-Mobile Branded February 2013 - August 2013
Viaero Wireless September 2012 - February 2013
Viaero Wireless March 2012 - September 2012
T-Mobile January 2006 - February 2012
Skills
Cellular Communications, Sales Operations, Wireless, Customer Retention, Telecommunications, Mobile Devices, Wireless Broadband, Direct Sales, Cold Calling, Store Management, Sales Process, Sales Management, Customer Satisfaction, M2M, Solution Selling, Account Management, Merchandising, Team Leadership, Team Building, Recruiting, Retail, Sales, Management, B2B, Loss Prevention, Leadership, Customer Experience, Selling, Marketing Strategy, Negotiation, Income Statement, Sales Presentations, P&L Management, Product Marketing, Salesforce.com, Inventory Management, Retail Sales, Strategic Partnerships, P
Education
Lone Star College System 2013 — 2015
Associate's degree, Registered Nursing/Registered Nurse
Phoenix College
Associates, General Studies
Egnyte June 2015 - Present
Egnyte January 2015 - Present
EMC July 2012 - January 2015
Fiberlink July 2011 - July 2012
T-Mobile USA 2008 - July 2011
BCS Global 2007 - 2008
Broadwing Communications 2002 - 2007
ATX 2004 - 2006
MCI 1999 - 2002
Skills
Mobile Communications, Business Networking, Sales Management, Managed Services, Solution Selling, Strategic Partnerships, SaaS, Salesforce.com, Contract Negotiations, Customer Retention, Wireless, Enterprise Content..., Cloud Computing, Direct Sales, Vendor Management, Selling, Business Development, Sales, Lead Generation, Mobile Devices, Enterprise Software, Management, Contract Negotiation, Sales Process, Telecommunications, Cold Calling, Account Management, Channel Partners, Start-ups, Networking, Sales Operations, Professional Services, Go-to-market Strategy, Product Marketing, Strategy, Leadership, Unified Communications, Sales Presentations, Negotiation, Product Management, VoIP, CRM, B2B, Business Alliances, Call Centers, Co-location, Competitive Analysis, Cross-functional Team..., Data Center, New Business Development
Education
Rutgers University 1992 — 1998
BA with Honors, Labor Relations
Xavier University 1986 — 1990
Communications
Middletown High School South 1983 — 1986
Huawei Device USA May 2013 - Present
Huawei Device USA May 2013 - Present
T-Mobile USA April 2011 - June 2012
Telemundo Media, a division of NBCUniversal August 2002 - April 2011
Hispanic Broadcasting Corporation April 1998 - January 2002
Ogilvy & Mather January 1996 - November 1997
Skills
Local, regional,..., Marketing Strategy, Advertising, Public Relations, Marketing, Strategy, Social Media, Event Management, Leadership, Management, B2B, Media Buying, Media Planning, Strategic Planning, Radio, Broadcast, Television, Budgets, Advertising Sales, Integrated Marketing, Sales, Social Media Marketing, Brand Development, Customer Insight, Online Advertising, Cross-functional Team..., Strategic Partnerships, Lead Generation, Video, Market Analysis, Retail, Strategic Communications, Marketing Communications, Digital Marketing, Product Development, Customer Retention, Social Networking
Education
Richland Community College 1998 — 2001
Tarrant County College
Wavsys February 2008 - Present
Orin USA November 2007 - February 2008
Aircom International October 2006 - June 2007
T-Mobile USA October 2005 - September 2006
Networkers International February 2005 - September 2005
Cingular Wireless February 2001 - February 2005
Ericsson February 1998 - February 2001
Education
Pasadena City College 1988 — 1989
General Education
AT&T Mobility January 2010 - Present
AT&T Mobility September 2009 - January 2010
Chicago Festival Association April 2009 - January 2010
Fast Track August 2008 - May 2009
T-Mobile USA July 2007 - May 2009
Bath & Body Works December 2005 - December 2006
Education
Purdue University 2005 — 2009
Bachelors, Mass Media Communications
Lincoln Technical Institute 2010 - 2014
UniFirst Corporation 2009 - 2010
Inventiv Health/Sanofi—Aventis 2008 - 2008
Apria Healthcare 2006 - 2007
T-Mobile USA 2000 - 2006
Skills
Community Outreach, Sales, Career Counseling, Telecommunications, Pharmaceutical Sales, Customer Service, Networking, Adult Education, Microsoft Office, Customer Retention, Resume Writing, Interviews, CampusVue, Student Affairs, Career Development, Student Recruiting
Education
Rhode Island College 2002 — 2006
Bachelor of Arts, Public and Professional Communications
Mitsubishi UFJ Trust & Banking Corporation (U.S.A.) June 2011 - Present
JPMorgan Chase November 2009 - June 2011
T-Mobile USA June 2009 - November 2010
Skills
Investments, Equities, Financial Analysis, Trading, Bloomberg, Finance, Banking, Analysis, Management, Fixed Income, Financial Modeling, Customer Service, Negotiation, Securities, Portfolio Management, Risk Management, Microsoft Office, Financial Services, Derivatives, Sales, Leadership, PowerPoint, Business Development, KYC, BSA/AML, FATCA, Foreign Exchange
Education
Rutgers University-New Brunswick 2004 — 2009
BA, East Asian Language and Studies, Economics, History Philosophy
American Express Global Business Travel September 2015 - Present
Staples March 2013 - September 2015
Convergys August 2011 - March 2013
T-Mobile August 2006 - August 2011
T-Mobile USA 2005 - August 2011
IBM Global Services 2004 - 2005
Alpine Access 2003 - 2004
Williams Sonoma 2001 - 2003
WorldCom 1999 - 2001
TeleTech 1998 - 1999
Skills
Workforce Management, Forecasting, Call Center, Outsourcing, Vendor Management, Operations Management, Customer Experience, Performance Management, Coaching, Leadership, Management, Cross-functional Team..., Call Centers, Contact Centers, Service Delivery, Customer Retention, Capacity Planning, Avaya, Telecommunications, Technical Support, Change Management, CRM, Quality Assurance, Project Management, Call Center Development, Training, Time Management, Program Management, Team Leadership, Business Process..., Team Management, BPO, Business Analysis, Team Building
Education
Regis University 2010 — 2012
MBA, International Business, 3.87
Regis University 2002 — 2005
BS, Information Systems, 3.89
Samsung Electronics America December 2011 - Present
T-Mobile USA January 2006 - January 2012
Stevens Institute of Technology 2005 - 2005
Stevens Institute of Technology 2005 - 2005
Vodafone June 2002 - August 2003
Skills
GSM, CDMA, Wireless, LTE, Mobile Devices, UMTS, Mobile Communications, Telecommunications, GPRS, 4G, Testing, 3G, Software Project..., 3GPP, IP, Cross-functional Team...
Education
Stevens Institute of Technology 2003 — 2005
Masters, Telecommunications Management
Pune Institute of Computer Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
Hallym University, South Korea January 2012 - August 2013
T-Mobile USA June 2008 - April 2009
E. Morris Communications 2005 - May 2007
Synovate 2002 - 2005
DDB, Chicago 2000 - 2002
University of the West Indies 1990 - 1993
Skills
Focus Groups, Qualitative Research, Ethnography, Customer Insight, Consumer Behaviour, Marketing Research, Market Research, Quantitative Research, Advertising Research, Segmentation, Advertising, Integrated Marketing, Marketing Strategy, Social Media, Marketing Communications, Brand Equity, Creative Strategy, Research, Brand Architecture, Competitive Analysis, Analytics, Strategy, Marketing, Analysis, Strategic Planning, Creative Direction, Brand Management, Management, Digital Marketing, Leadership, Research Design, SPSS, Brand Development, Consumer Insight, Data Analysis, Project Management, Digital Strategy, Media Planning
Education
The University of Texas at Austin 1994 — 2000
Doctor of Philosophy (MA & Ph.D.)
Pratt Institute 1987 — 1989
Master of Science (MSc)
Edna Manley School For the Visual Arts 1982 — 1985
Diploma in Graphic Design (BA)
St Andrew High School for Girls
The Savo Group May 2015 - Present
The SAVO Group February 2013 - May 2015
Paylocity Corporation January 2010 - February 2013
Paylocity Corporation January 2008 - January 2010
Warranty Finance LLC January 2006 - January 2008
Residential Loan Centers of America January 2005 - January 2006
T-Mobile USA January 2003 - January 2005
Skills
Microsoft SQL Server, Microsoft Office, SharePoint, Knowledge Transfer, Research, Cross-functional Team..., Team-oriented, Remote Access, Test Planning, Test Cases, System Testing, Manual Testing, Usability Testing, Regression Testing, User Acceptance Testing, Data Analysis, Query Writing, Software Documentation, Software Quality..., High Technical Aptitude, Fast Learner, Fast-paced, Highly motivated..., Customer Oriented, Hands-on Training, Instructor-led Training, Troubleshooting, Bug Tracking, Critical Thinking, Collaborative Problem..., Deductive Reasoning, Dedication to..., Technology Needs..., Identifying Client Needs, On Site, Work Well Independently, Analytical Skills, SaaS, Cloud Applications, Process Improvement, Communication, Technical Presentations, Passion for Technology, Passion for Helping..., Committed to Customer..., Product Specialists, Expert Advisor, Building Relationships, Web Applications, Microsoft Excel
Education
Roosevelt University 2006 — 2008
Master of Arts, Education
The University of Illinois at ChicagoCollege of Business Administration 1998 — 2002
Bachelor of Science, Marketing
American Efficient July 2014 - November 2014
Portables Unlimited March 2013 - December 2013
T-Mobile February 2010 - August 2012
T-Mobile USA October 2008 - February 2010
T-Mobile October 2008 - January 2010
T-Mobile May 2007 - September 2008
T-Mobile November 2005 - April 2007
Verizon Wireless August 2004 - October 2005
QuickPage Communications January 2004 - July 2004
Skills
Wireless, Customer Retention, Sales Operations, Sales Management, Sales Process, Customer Satisfaction, Direct Sales, Account Management, Customer Experience, Telecommunications, Mobile Technology, Mobile Devices, Training, Team Building, Sales Presentations, Selling, Sales
Education
Robert Morris University 2010 — 2012
Currently enrolled, Organizational Studies
Pennsylvania State University 2001 — 2002
B.A, Psychology
University of Pittsburgh 1998 — 1999
Baldwin High School
JPMorgan Chase May 2012 - Present
CompTIA March 2011 - Present
Asurion January 2011 - March 2012
Regions Financial Corporation June 2009 - January 2011
T-Mobile USA May 2009 - August 2009
Education
Klein Forest High School
High School Diploma
Prairie View A&M University
Rodney Strong Wine Estates April 2014 - Present
Rodney Strong Wine Estates September 2012 - April 2014
T-Mobile June 2012 - August 2012
T-Mobile USA February 2011 - June 2012
T-Mobile USA June 2010 - January 2011
T-Mobile USA July 2007 - June 2010
Diageo Chateau & Estate Wine Company July 2003 - July 2007
Diageo March 2002 - June 2003
Diageo October 1999 - January 2002
Diageo 2000 - 2002
Skills
P&L Responsibility, Sales & Sales Management, Channel & Customer..., Sales Operations and..., Training Delivery, Loss Prevention, Trade Marketing, Team & People..., Strategic Thinking &..., Organizational Design..., New Business Development, Project Management, Retail, Consumer Goods, Beverage Industry, Financial Analysis, Strategic Negotiations, Wine Product Knowledge, Leadership, Cross-functional Team..., Team Building, Telecommunications, Management, Sales Operations, Team Leadership, Sales, Budgets, Business Development, Sales Management, P&L Management, Forecasting, Operations Management, Pricing, Account Management, Strategy, Project Planning, B2B, FMCG, Key Account Management, Product Marketing, Training, Customer Experience, Competitive Analysis, Marketing, P&L, Direct Sales, Brand Management, Marketing Management, Key Account Development, Executive Management
Education
Pennsylvania State University 1987 — 1991
Bachelor of Science (BS), Economics
Council Rock HS
EmAi Consulting, LLC July 2012 - Present
T-Mobile USA September 2002 - June 2012
HOUSE OF LLOYD January 2001 - January 2002
TELETECH HOLDINGS, INC 1999 - 2002
Skills
SkillSoft Project..., Call Center Senior..., Multi-Site Operational..., Call Center Startup and..., Customer Care & Service, Inbound, Outbound and..., Performance Management, Mentoring & Development, Technology Support, Revenue, Profit & Loss..., Call Center, Customer Service, Technical Support, Customer Satisfaction, Direct Sales, Call Centers, Training, Process Improvement, Troubleshooting, Telecommunications, Project Management, Management, Leadership, Coaching, Networking, Change Management, Project Planning, Retail, Customer Retention, Account Management, Cross-functional Team..., Team Building, Operations Management, Sales Operations, CRM, Quality Assurance, Sales Management, Employee Training, Hiring, Business Analysis, Analysis, Mobile Devices, Negotiation, Onboarding, Human Resources, Workforce Management, Team Management, SDLC, Wireless, Talent Management
Education
Rockhurst College
Bachelor's degree, Business Administration and Management, General
T-Mobile USA November 2012 - January 2014
Dex Media Inc. - SuperMedia (Bell Atlantic, Verizon Communications, Idearc) January 1999 - October 2012
Iberia Airlines 1987 - 1998
Eastern Airlines, Inc. 1979 - 1987
Skills
Advertising, Online Advertising, SEM, Online Marketing, Social Media Marketing, Small Business Websites, Mobile Websites, PPC, Digital Advertising, SoLoMo, Direct Mail Marketing, Yellow Pages, IYP, Internet Yellow Pages, Salesforce.com, Sales, Sales Prospecting, Hunter, Lead Generation, Outbound Marketing, Twitter, Facebook Fan Page..., CRM, Wireless, GPS Applications, M2M, Training, New Business Development, Cold Calling, Mobile Applications, Mobile Devices, Mobile Technology, Mobile Advertising, Mobile Marketing, Google Adwords
Education
Salem State College
BS, Urban Planning/Geography
Pleasant View Animal Hospital January 2011 - Present
2010 Ecommerce Inc February 2009 - January 2010
T-Mobile USA October 2005 - November 2008
Paris Landing State Park May 2005 - September 2005
Skills
Customer Service, Social Media, Photoshop, Microsoft Office, Wordpress, Website Building, Microsoft Word, Costume Design, Prop Making, Public Relations, Event Planning, Event Management, Facebook, Blogging, Training, Social Networking, Digital Photography, Social Media Blogging, Word
Education
Penn State University 1997 — 2001
Bachelor of Science, Recreation and Park Management. Focus: Park Management
Oracle January 2013 - Present
Instantis Inc. July 2010 - January 2013
Daptiv, Inc. February 2006 - June 2010
Seattle Children's Hospital July 2005 - February 2006
Ascentium September 2004 - July 2005
TekSystems September 2004 - January 2005
T-Mobile USA December 2003 - September 2004
eProject March 2003 - October 2003
Washington Mutual August 2001 - March 2003
Netigy Corporation September 1999 - January 2001
Skills
Program Management, Project Portfolio..., Product Management, Pre-sales, SaaS, Business Intelligence, Software Project..., Software Development, Vendor Management, Project Planning, Analysis, Business Analysis, Business Process, Governance, Business Process..., Integration, Requirements Analysis, Start-ups, Cross-functional Team..., SDLC, MS Project, Management Consulting, Change Management, Telecommunications, Account Management, Team Building, ERP, Negotiation, Coaching, Problem Solving, SharePoint, Risk Management, Quality Assurance, Requirements Gathering, ITIL, Product Development, Security, Six Sigma, RFP, Contract Negotiation, Operations Management, Mentoring, Portfolio Management, Customer Relations, Business Management, Deployment, Planning, Budgeting, Agile, Web Project Management
Education
St. Mary's College of California 1982 — 1985
MBA, Executive MBA
Washington State University 1972 — 1976
BA, Industrial Arts Education/Technology
T-mobile USA November 2009 - Present
Motorola December 2008 - November 2009
Brabeion Software July 2008 - December 2008
Motorola February 2000 - December 2008
Information Systems Audit and Control Association 2003 - 2006
Price Waterhouse Coopers 1997 - 2000
Amgen July 1992 - September 1997
Skills
System Deployment, Physical Security, Internal Audit, Security, Information Security, Disaster Recovery, Governance, Risk Management, Computer Security, Network Security, Program Management, Information Technology, Leadership, Enterprise Risk..., Computer Forensics, Business Continuity, CISA, CISSP, COBIT, Cloud Computing, Data Center, Enterprise Architecture, Entrepreneurship, ISO 27001, Information Security..., Vulnerability Assessment, Risk Assessment, Management, Telecommunications, Security Audits, IT Audit, Vulnerability Management, Security Management, Private Investigations, Compliance, PCI DSS, Integration, Public Speaking, Incident Management, Information Assurance, Operational Risk..., Data Security
Education
Pepperdine University 1983 — 1987
MBA, Business Administration
Youngstown State University 1972 — 1976
BS in AS, Security Management
Longfellow Junior HS Lorain Ohio
Agility Leadership Group, LLC. January 2011 - Present
T-Mobile USA July 2009 - January 2011
T-Mobile USA May 2008 - July 2009
T-Mobile October 2000 - May 2008
VoiceStream Wireless November 1997 - October 2000
Skills
Leadership Development, Strategy, Organizational..., Change Management, Leadership, Talent Management, Coaching, Employee Engagement, Executive Coaching, Performance Improvement
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
Master of Science (M.S.), Organizational Development
Bethany University
Bachelor of Arts (B.A.), Business Administration, Management
Youth Crossroads, LLC August 2015 - Present
Investigation Discovery Television Network, Discovery Communications May 2013 - Present
Federal Bureau of Investigations National Academy February 2012 - Present
Alicia Project June 2004 - Present
Carnegie Mellon University Software Eng. Institute February 2012 - February 2013
T-Mobile USA February 2009 - February 2011
Point Park University September 2006 - June 2008
Skills
Psychology, Mental Health, Internet Safety, Psychotherapy, Interviews, Family Therapy, Counseling Psychology, Adolescents, Mental Health Counseling, Enforcement, Crisis Intervention, Public Speaking, Research, Background Checks, Leadership Development, Nonprofits, Grant Writing, Treatment, Fundraising, Staff Development, Editing, Healthcare, Training, Clinical Research, Facebook, Program Development, Child Development, Policy, Coaching, Social Networking, Social Services, Case Managment, Community Development, Conflict Resolution, Workshop Facilitation, Community Outreach, Grants, Group Therapy, Program Evaluation, Supervisory Skills, Volunteer Management, Motivational..., Organizational..., Event Planning, Teaching, Youth Development, Personal Development, Youth Mentoring, Analysis, Television
Education
The Chicago School of Professional Psychology 2013 — 2015
Master of Arts (M.A.), Forensic Psychology
Point Park University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Strong-Bridge LLC August 2011 - Present
inCode Consulting, a division of Ericsson November 2008 - July 2011
Verisign December 2006 - October 2008
inCode Consulting April 2006 - November 2006
Tom Hoch Consulting July 2005 - April 2006
T-Mobile USA February 2002 - May 2005
Globalstar USA (Vodafone/Airtouch) January 2000 - July 2001
Tom Hoch Photography April 1993 - December 2000
CellularOne (Airtouch / ATTWS) February 1995 - January 2000
Skills
Cross-functional Team..., Strategy, Product Management, Program Management, Telecommunications, Wireless, Business Strategy, Project Management, Vendor Management, Management Consulting, Mobile Devices, Product Marketing, Professional Services, Leadership, Consulting, CRM, Strategic Partnerships, Outsourcing, Customer Experience, Business Development, Marketing, Business Process..., Marketing Strategy, Contract Negotiation, Go-to-market Strategy, Start-ups, IT Strategy, Business Operations, Strategic Planning, Executive Management, SaaS, P&L Responsibility, Strategic Consulting, B2B, Competitive Analysis, Sales Operations, Customer Service..., P&L Management, Customer Retention, Mobile Technology, Network Architecture, Operational Strategy, Roaming, Project Portfolio..., EBITDA Growth, Strategic Growth..., P&L Ownership, Mobile Consulting, Product Development..., Customer Experience,...
Education
San Jose State University 1989 — 1994
Bachelor's Degree, Aviation, Finance
T-Mobile USA June 2007 - September 2011
Brookstone February 1992 - April 2007
Wilsons Leather June 1987 - January 1992
Prints Plus 1986 - 1987
Gap Inc. 1979 - 1986
Skills
Retail, Driving Results, Merchandising, Store Management, Customer Retention, Visual Merchandising, Loss Prevention, Management, Customer Satisfaction, Leadership, Profit, P&L, Retail Sales, Inventory Management, Store Operations, Customer Experience, Sales Operations
Education
Bush School
Pitzer College
B.A., English Literature
Energy Transfer August 2012 - Present
FedEx Office HQ September 2011 - August 2012
T-Mobile April 2010 - March 2011
T-Mobile March 2010 - June 2010
T-Mobile USA May 2007 - April 2010
T-Mobile May 2007 - March 2010
Trammell Crow Company March 2006 - May 2007
GC Services May 2004 - March 2006
Skills
A+ Certified, Blackberry Enterprise..., Microsoft Office, Troubleshooting, Technical Support, Operating Systems, Call Centers, Networking, Software Installation, Help Desk Support, Lotus Notes, Windows, Blackberry, Customer Service, Testing, Laptops, System Administration, Telecommunications, Android, Team Building, Time Management, XP, Windows 7, Active Directory, Hardware, Microsoft Exchange, Information Technology, Windows XP
Education
Richland College Class of 2013 2012 — 2013
CCNA
Richland College 2011 — 2013
Associates, Information Systems
Bryan Adams High School 1997 — 1999
High School Diploma
Bryan Adams High School Class of 1997 — 1999
Office Depot August 2014 - Present
T-Mobile USA June 2012 - March 2014
The Home Depot October 2011 - June 2012
U.S. Cellular 2004 - July 2010
MONTGOMERY WARD, LLC (Wards) 1995 - 2002
Thrifty Corp 1984 - 1995
Thrifty Corp 1980 - 1984
Skills
Cross-functional Team..., Leadership, Management, Customer Satisfaction, Change Management, Retail, Leadership Development, Sales, Coaching, Strategic Planning, Selling, Time Management, Customer Experience, Customer Retention, Store Management, Team Leadership, Inventory Control, Team Building, Customer Service, Inventory Management, People Development, P&L Management, Operational Excellence
Education
San Diego State University-California State University
Mathematics
MyNetwork LLC May 2014 - August 2014
T-Mobile USA January 2012 - January 2013
Wachovia Securities 2008 - 2009
Cingular Wireless 2004 - 2006
AT&T Wireless May 1999 - October 2004
Vanguard Cellular Systems November 1988 - May 1999
Skills
Strategic Planning, Direct Sales, Team Building, Retail, Executive Management, Solution Selling, Leadership, Enterprise Software, Sales, Coaching, Competitive Analysis, Strategy, Management, Telecommunications, Business Strategy, Budgets, Sales Process, Selling, Team Leadership, Cross-functional Team..., Salesforce.com, Cold Calling, Account Management, Business Development, Contract Negotiation, New Business Development, Recruiting, Operations Management, Training, Sales Management, Channel, Start-ups, B2B, Strategic Partnerships, Customer Service, Sales Operations, Business Planning, Negotiation, Wireless, Project Management, Networking, CRM, Mobile Devices, Customer Satisfaction, Product Marketing, Product Management, P&L Management, Managed Services, Vendor Management, Call Centers
Education
Penn State University
T-Mobile July 2015 - Present
Clean Rite Centers, LLC September 2012 - Present
Smarte Carte January 2012 - September 2012
Genesis Worldwide/American Express Travel October 2010 - January 2012
ASURION INC May 2008 - October 2010
T-Mobile USA August 2004 - May 2008
Wireless July 2001 - August 2004
Skills
Sales, Retail, CRM, Cross-functional Team..., Wireless, Telecommunications, Direct Sales, Account Management, Solution Selling, Sales Management, Mobile Devices, Call Center, Training, Recruiting, Inventory Management, Customer Service, Employee Training, Merchandising, Advertising, Marketing, Pricing, Sales Presentations, Talent Acquisition, Insurance, Call Centers, Customer Satisfaction, Leadership, Management
Education
St. John's University 1996 — 2001
Bachelor of Arts, Psychology
St. John's University 1996 — 2001
Bachelor of Arts, Psychology
University of Phoenix
Masters of Business Administration 2008, Present
University of Phoenix
Masters of Business Administration 2008, Present
Cellebrite Inc. March 2012 - Present
Merkle Enterprises, LLC March 2011 - March 2012
Brightstar August 2010 - February 2011
National Property Management Services April 2007 - August 2010
T-Mobile USA January 2004 - March 2007
T-Mobile January 2002 - December 2003
T-Mobile USA/ VoiceStream Wireless January 2000 - January 2002
T-Mobile USA/Omnipoint Communications July 1996 - December 1999
Verizon Wireless/Bell Atlantic Mobile January 1991 - June 1996
Skills
Telecommunications, Mobile Devices, Sales Operations, Wireless, Business Development, Management, Strategy, Competitive Analysis, Sales Process, New Business Development, Strategic Partnerships, Change Management, Territory Management, Sales Management, Customer Retention, Product Management, Selling, Direct Sales, Strategic Planning, Sales, B2B, Leadership, Account Management, Vendor Management, Customer Experience, Negotiation, Recruiting, Budgets, Channel, Organizational..., Supply Chain, Customer Satisfaction, Solution Selling, Incentive Programs, Forecasting
Education
Roger Williams University 1987 — 1991
B.S., Business w/ Marketing Minor
West Morris Mendham HighSchool
Amazon June 2013 - Present
T-Mobile USA November 2005 - May 2013
Western Wireless July 1999 - November 2004
Electronic Data Systems June 1994 - July 1999
Skills
Data Center, IT Operations, Unix, Cisco Technologies, Disaster Recovery, Telecommunications, Troubleshooting, Wireless, Vendor Management, Integration, System Deployment, Security, TCP/IP, Shell Scripting, SDLC, Servers, IP, Red Hat Linux, Software Development, Enterprise Asset...
Education
University of Washington 2002 — 2002
Certificate, Unix Administration
Saint Michael's College 1993 — 1993
Networking & Telecommunications
University of Vermont 1989 — 1993
Bachelor of Arts, History/Geography
American Telecommunications, Inc. 2015 - Present
Citi December 2013 - Present
T-MOBILE USA June 2012 - Present
T-mobile USA June 2012 - Present
USANA Health Sciences. May 2012 - December 2013
T-MOBILE USA October 2010 - October 2011
T-MOBILE USA May 2011 - August 2011
T-MOBILE USA July 2009 - October 2010
Sears Holding Corporation January 2003 - January 2005
Quixtar/ Amway January 2002 - January 2003
Skills
Windows, Customer Service, Recruiting, Selling Skills, Cross Selling, Administrative..., Sales, Training, Employee Training, Cold Calling, Retail Sales, Direct Sales, Customer Experience, Time Management, Team Building, Coaching, Team Leadership, Teamwork, Telecommunications, Salesforce.com, Interviews, Retail, Hiring, Store Management, Inventory Control, Building Relationships, Forecasting, Strategy, Telephone Skills, Cellular Communications, P, Merchandising, Business Development, Onboarding
Education
Borough of Manhattan Community College 2012 — 2013
Associate of Science (A.S.), Legal Assistant/Paralegal
Saint John's University 2002 — 2006
Bachelor of Applied Science (BASc), Criminal Justice/Police Science
St. John's University 2002 — 2006
B.A, Criminal Justice; Business administration
Xaverian High School 1998 — 2002
diploma
RB February 2015 - Present
RB July 2014 - January 2015
RB May 2012 - June 2014
RB October 2010 - April 2012
Foremost Groups, Inc March 2009 - October 2010
T-Mobile USA April 2006 - February 2008
Skills
Word, ERP, Problem Solving, Inventory Management, Analysis, Credit, PowerPoint, Microsoft Office, Customer Relations, Retail, Account Management, Financial Analysis, Customer Service, Microsoft Word, Sales Management, Negotiation, Project Management, Process Improvement, Finance, Financial Modeling, Forecasting
Education
Rutgers Business School 2011 — 2014
MBA, Marketing and International Business
Thomas Edison State College
B.A, History
Rutgers University-New Brunswick 2002 — 2006
Randolph High School
Independent Consultant January 2015 - Present
American Tower January 2014 - January 2015
AT&T January 2013 - January 2014
Nokia Siemens Networks May 2012 - December 2012
Independent Consultant January 2012 - June 2012
Mobilitie April 2010 - January 2012
Blackdot Wireless June 2009 - April 2010
T-Mobile USA March 2007 - April 2009
T-Mobile January 2006 - March 2007
Verizon Wireless May 2003 - January 2006
Skills
Vendor Management, Contract & lease..., Project Management, Lease Negotiations, Program Management, Telecommunications, Cross-functional Team..., Networking, Strategy, LTE, Business Development, New Business Development, Start-ups, Negotiation, Project Planning, Wireless, Management, Contract Negotiation, CRM, Leadership, Strategic Planning, Forecasting, Budgets, Contract Management, Mergers & Acquisitions, Site Acquisition, 4G, GSM, Integration, CDMA
Education
University of California, Irvine 2013 — 2015
Masters, in progress, Logistics, Materials, and Supply Chain Management
University of Notre Dame 2007 — 2008
Certificate, Negotiations
Regis University
Bachelor of Arts, Organizational Development
Aflac August 2015 - Present
T-Mobile USA November 2004 - June 2012
Skills
Call Center, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Leadership, Sales, Sales Management, Team Leadership, Team Building, Telecommunications, Wireless, Process Improvement, Customer Service, Training
Education
Pinnacle Career Institute-South Kansas City 2002 — 2004
Assoiciates, Telecommunications Micro Processor Technology
Microsoft (via Experis) February 2014 - September 2014
T-Mobile, USA January 2004 - May 2013
Washington Mutual Bank January 2003 - January 2004
Emerald Solutions September 1999 - October 2001
Ernst & Young LLP June 1997 - July 1999
Electronic Data System (EDS) January 1993 - June 1997
SHL Systemhouse May 1990 - December 1992
Skills
Business Analysis, SDLC, Requirements Analysis, Systems Analysis, Vendor Management, Requirements Gathering, Visio, Integration, Telecommunications, Business Intelligence, Program Management, Cross-functional Team...
Education
Queen's University 1994 — 1996
MBA
Simon Fraser University 1985 — 1989
Bachelor of Science (B.Sc.), Management and Systems Science (MSSC)
T-Mobile USA July 2009 - Present
T-Mobile April 2007 - July 2009
Brinker International December 2003 - March 2005
Skills
Sales Management, Sales, Retail, Team Leadership, Team Building, Forecasting, Training, Sales Operations, Account Management, Solution Selling, Selling, Wireless, Business Development, Leadership, Coaching, Telecommunications, Customer Service, Management, Process Improvement, Cold Calling, Time Management, Customer Experience, Customer Satisfaction, B2B, Customer Retention, Cross-functional Team..., Inventory Management, Direct Sales, Sales Process, Salesforce.com, New Business Development, Marketing, Strategy, Strategic Partnerships, Contract Negotiation
Education
Purdue University Calumet 2001 — 2003
Beachbody May 2015 - Present
America's Health Care Plan (AHCP) May 2014 - Present
State Farm Insurance Agency June 2012 - April 2014
T-Mobile USA 2007 - 2009
US Army September 2002 - December 2006
Skills
Troubleshooting, Customer Service, Microsoft Office, Computer Hardware, Team Leadership, Customer Satisfaction, Microsoft Excel, Leadership, Telecommunications, Call Center, Windows 7, Networking, Microsoft Word, Windows, Computer Repair, PowerPoint, Technical Support, Inventory Management, Team Building, Wireless Networking, Training, Call Centers, Quality Assurance, Visio, Software Documentation, Analysis, Process Improvement, Insurance, Customer Retention, Program Management, Sales, Management
Education
Portland Community College 2010 — 2013
Associate of Arts (A.A.), General Studies
Heald College Portland 2009 — 2010
None, Computer Information Systems
T-Mobile March 2015 - Present
T-Mobile March 2011 - Present
T-Mobile November 2009 - March 2011
T-Mobile USA - Chicago Central Chicago May 2008 - November 2009
T-Mobile USA January 2007 - May 2008
The Mobile Solution Corporation May 2000 - January 2006
Skills
Wireless, Sales Operations, Sales Management, Telecommunications, Customer Retention, Direct Sales, Account Management, Solution Selling, Customer Experience, Cellular Communications, Sales Process, Customer Satisfaction, Cold Calling, Sales, Mobile Devices, 4G, Salesforce.com, B2B, New Business Development, Product Marketing, Leadership, Management, Cross-functional Team..., CRM, Business Development
Education
Robert Morris University 2006 — 2008
Bachelors in Business Administration, Business Management
University of Illinois at Chicago 1999 — 2003
Liberal Arts-Spanish
Mother McCauley Liberal Arts High School 1995 — 1999
T-Mobile April 2014 - Present
T-Mobile January 2010 - April 2014
T-Mobile, USA October 2007 - January 2010
Wide Open West January 2000 - June 2005
Skills
Product Requirement..., Process Improvement, New Product Ideas, Team Leadership, Telecommunications, Customer Experience, Cross-functional Team..., Business Process, Customer Satisfaction, Business Analysis, Management, Quality Assurance, Customer Service, Call Center, Wireless, Sales, Microsoft Office, Customer Retention, Call Centers, Troubleshooting, Coaching, Systems Engineering
Education
Pikes Peak Community College
Associate of Science
T-Mobile USA April 2009 - Present
San Diego Oceans Foundation September 2008 - April 2012
Lexus Carlsbad September 2006 - September 2008
AT&T (Cingular Wireless) - Wireless Solution Store December 2000 - March 2006
Skills
Fundraising, Microsoft Office, Strategic Planning, Problem Solving, Sales Management, Team Leadership, Business Management..., Team Building, Coaching, Budgeting, Negotiation, Customer Relations, Inventory Management, Retail, Scheduling, Event Management, Finance, Mobile Technology, Economics, Schedule Writing, Strategic Partnerships, Sales, Management, Leadership, Customer Retention, Account Management, Sales Operations, Leadership Development, New Business Development, Marketing, Event Planning, Marketing Strategy, Sales Process, Training
Education
San Diego State University-California State University 2001 — 2006
B.S., Business Administration - Marketing
Lee's Summit Medical Center January 2013 - March 2015
T-Mobile USA November 2007 - May 2012
AT&T Mobility May 2005 - October 2007
Caremark Rx January 2001 - January 2003
T-Mobile USA January 2000 - January 2001
Skills
Customer Service, Management, Customer Retention, Customer Experience, Call Centers, Leadership, Training, Entrepreneurship, Business Strategy, Team Building, Research, Business Development, Budgets, Business Process, Strategic Planning, Consulting, Sales, Troubleshooting, Direct Sales, Employee Benefits, Team Leadership, Retail, Teamwork, Online Marketing, Human Resources, Telecommunications
Education
Career Education Systems (the best!)
National and Missouri state real estate salesperson exam
Mid-America Nazarene University 2011 — 2014
B.A, Management and Human Relations
Pulaski Technical College 2007 — 2010
General Studies
Wright Business School 2003-2004
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Meléndez Torres Law, PSC 2012 - Present
T-Mobile USA 2008 - 2012
SunCom Wireless 2004 - 2008
AT&T Wireless 2002 - 2004
McConnell Valdes 1995 - 2001
NJ Department of Law & Public Safety 1992 - 1995
Skills
Corporate Law, Corporate Governance, Privacy Law, Telecommunications, Contract Negotiation, Entertainment Law, Commercial Litigation, FCPA Investigation, Legislative Affairs, Licensing, Courts, Litigation, Bankruptcy, Government, Class Actions, Civil Litigation, Legal Writing, Legal Research
Education
The Tuck School of Business at Dartmouth 2008 — 2008
Executive Education Certificate, Gateway to Business Management
Center for Creative Leadership 2007 — 2007
Executive Education Certificate, Developing the Strategic Leader
Rutgers University School of Law - Newark 1989 — 1992
Doctor of Law (J.D.)
Rutgers University-New Brunswick 1984 — 1989
B.A., Dual Degree: Spanish Literature + Hisp Caribbean Studies
Universidad Nacional Autónoma de México 1987 — 1988
Junior Year Abroad Studies, Latin American History
Verizon Wireless September 2015 - Present
Wireless Store, Inc June 2009 - May 2015
Summatis Communications August 2008 - March 2009
T-Mobile April 2002 - July 2008
T-Mobile USA 2002 - 2008
Conversent Communications May 2000 - April 2002
Hoffman Recruiters August 1999 - May 2000
Verizon Wireless November 1995 - July 1999
Skills
Sales Management, Retail Management, Wireless Services, Sales Operations, Wireless, Business Development, Sales Process, Customer Retention, Telecommunications, Store Management, Sales, New Business Development, Training, Management, Solution Selling, Cold Calling, Strategy, Account Management, Direct Sales
Education
Plymouth State University 1990 — 1995
BS, Health Education
Plymouth State 1990 — 1994
Bachelor of Science, Health Educations
T-Mobile January 2011 - Present
Moss Adams LLP December 2009 - April 2010
T-MOBILE USA June 2008 - October 2009
Moss Adams LLP September 2006 - June 2008
VERIZON (now Idearc Media) February 2005 - June 2005
Skills
Project Management, SharePoint, Vendor Management, Program Management, Content Management, Copywriting, Corporate Communications, Research, Public Relations, Marketing Communications, Copy Editing, Editing, Newsletters, Marketing, Analysis, Press Releases, Management, Change Management, Marketing Management, Event Planning, Web Content Management, Product Development, Internal Communications, Strategic Communications, Email Marketing, Social Media, Customer Service, Leadership, Sales
Education
Purdue University 2014 — 2016
Master of Science (M.S.), Communication
Washington State University 2002 — 2004
Bachelor's, Communications, emphasis in Public Relations
Symmetric System Solutions August 2009 - Present
Trifecta Technologies, Inc. October 2010 - August 2014
Dial Electronics March 2009 - July 2009
China King of Allentown September 2008 - November 2008
T-Mobile USA May 2008 - August 2008
Carmike Cinemas Theater June 2004 - September 2006
Skills
Windows System..., Linux System..., VMware, Integration, Information Technology, Technical Support, Computer Hardware, VMware ESX, Amazon Web Services..., VMware Infrastructure, Dell PowerEdge Servers, Networking, Servers, Troubleshooting, Network Security, Databases, Cisco Routers, IBM Websphere Commerce, IT Hardware Support, Laptops, MySQL, DNS Administration, Watchguard, Bluecoat, PHP, CMS, Tomcat, Apache, Drupal, Microsoft Office, SharePoint Server, VPN, VoIP, DB2, APC, Data Center, Data Recovery, Data Analysis, Project Management, Ticketing Systems, JIRA, Confluence, Asana, Responsive Web Design, Video Editing, Adobe Creative Suite, Android, iOS, Red Hat Linux
Education
Penn State University 2006 — 2008
Information Science and Technology
Pennsylvannia State University 2006 — 2008
Bachelors Degree, Information Science and Technology
SNI Technology August 2015 - Present
Robert Half Management Resources June 2015 - August 2015
Robert Half Management Resources October 2014 - June 2015
Robert Half Technology December 2011 - October 2014
The Seva Group September 2009 - December 2011
Kforce Technology Staffing May 2009 - July 2009
Sudina Search January 2009 - April 2009
Robert Half Technology December 2005 - December 2008
T-Mobile USA August 2004 - October 2005
Education
Penn State University 2000 — 2004
St Paul's 1993 — 2000
High School
T-Mobile February 2015 - Present
T-Mobile June 2014 - February 2015
T-Mobile May 2013 - June 2014
T-Mobile USA September 2011 - May 2013
Skills
Program Management, Teamwork, Sales, Entrepreneurship, Presenter, English, Customer Service, Inventory Management, Microsoft Office, Recruiting, Public Relations, Event Planning, Data Analysis, Research, Project Management, Project Planning, Business Strategy, Store Management, Sales Management, SAP, Organizational..., Organizational..., Organizational..., Organizational Structure, Organizational Behavior, Training, Leadership, Management, Team Leadership
Education
Purdue University Calumet 2012 — 2014
Master's Degree, Science, 4.0
Purdue University 2007 — 2011
Bachelor Of Arts, History, Political Science, Interdisciplinary Studies & Organizational Development
Dahn Yoga & Health Centers, Inc. June 2011 - October 2011
Dahn Yoga & Health Centers, Inc. March 2010 - June 2011
IBREA Certified December 2009 - May 2010
T-Mobile April 2009 - May 2009
T-Mobile USA September 2008 - March 2009
Black & Veach Corp. April 2008 - September 2008
SmartSignal March 2007 - June 2008
Mayer Brown LLP August 2007 - October 2007
Law Offices of Gregory P. Turza February 2005 - May 2007
Motient Communications 2004 - 2006
Skills
Coordination, Administration, Supervisory Skills, Accounts Payable, Budgeting, Strategic Planning, Microsoft Office, Customer Relations, Excel, Negotiation, Public Speaking, Public Relations, Word, PowerPoint, Event Management, Planning, Writing, Analysis, Customer Service, Event Planning, Team Building, Contract Negotiation, Research, Problem Solving, Forecasting, Access, Outlook, Process Improvement, Coaching, Employee Relations, Mentoring, Accounting, Vendor Management, Account Management, Contract Management, Compliance, Program Management, Budgets, Microsoft Word, Microsoft Excel, Leadership, System Administration, Project Planning, Marketing, Editing, Project Management, Social Networking, Organizational..., Artistic Vision
Education
Robert Morris College 1998 — 2000
Business Administration
T-Mobile November 2008 - Present
T-Mobile USA 2004 - 2008
MCI Corporation 1997 - 2004
Skills
UMTS, SDH, IP, DWDM, Telecommunications, LTE, MPLS, GSM, HSPA, Wireless, Mobile Devices, Microwave, 3G, Wireless Networking, Switches, CDMA, CCNA, Integration, Cellular Communications
Education
Queens University of Charlotte
T-Mobile April 2013 - April 2014
T-Mobile August 2012 - April 2013
T-Mobile July 2012 - August 2012
T-Mobile USA May 2008 - July 2012
Jack Henry & Associates February 2007 - April 2008
Image Technologies July 2005 - December 2006
Skills
Telecommunications, Android, Training, Windows Mobile, Leadership, Customer Experience, 3G, Wireless Networking, Blackberry OS, Symbian, Metric Management, 4G, Edge, Management, Software Implementation, Customer Satisfaction, End User Training, Wireless Routers, WiFi, UMA, Hotspot, Remedy Ticketing System, Software Installation, Application Support, HSPA+, Apple OS, Learning & Development, Remittance Systems, Wireless
Education
Texas A&M University-Commerce 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Texas A&M University-Commerce 2012 — 2015
Master of Business Administration (MBA), Business
University of Phoenix 2008 — 2010
Bachelors, Management, GPA 3.75
Remington College-Dallas Campus 2002 — 2003
Associates, Computer Networking, GPA 4.0
T-Mobile USA March 2015 - Present
T-Mobile USA March 2012 - March 2015
T-Mobile USA March 2011 - March 2012
T-Mobile USA July 2008 - March 2011
T-Mobile USA December 2006 - July 2008
Verizon Wireless June 2004 - December 2006
Skills
Sales Management, Training Delivery, Account Management, National Accounts, New Store Development, Strategic Partnerships, Team Management, Direct Sales, Program Management, Sales Presentations, Management, Sales Operations, Team Leadership, Retail, Cross-functional Team..., Coaching, Leadership, Customer Experience, Forecasting, Training, Sales Process, Team Building, Sales, B2B, Customer Satisfaction, Solution Selling, Wireless, Inventory Management, Customer Retention, Lead Generation, Recruiting, Retail Sales, New Business Development, Selling, Merchandising, Store Management, Business Development, Telecommunications, P&L Management, Customer Service, Cold Calling, Quotas, Product Management, Employee Training, Time Management, Visual Merchandising, Instructor-led Training, Store Operations, Mobile Communications, Leadership Development
Education
Bellevue College 2010 — 2012
Business, Management, Marketing, and Related Support Services
Santa Barbara City College 2000 — 2002
Business, Management, Marketing, and Related Support Services
Asurion June 2012 - Present
Asurion October 2010 - June 2012
Asurion July 2009 - October 2010
T-Mobile, USA September 2008 - July 2009
Cricket Communications October 2007 - September 2008
Sprint 2003 - 2007
Skills
Sales Operations, B2B, Direct Sales, Wireless, Customer Satisfaction, Telecommunications, Solution Selling, Account Management, Customer Service, Sales, Management, Competitive Analysis, Leadership, Managed Services, Quotas, Building Relationships, Training, Salesforce.com, CRM, Vendor Management, Customer Retention, Coaching, Sales Process, Cold Calling, Call Centers, Product Marketing, Cross-functional Team..., Product Launch, Unified Communications, International Relations, Customer Experience, Merchandising, Retail, Program Management, Business Strategy, Mobile Devices, Strategic Partnerships, Sales Management, Sales Presentations, Channel Partners, Product Management, P&L Management, International Business, Competitive Intelligence, BPO, Channel Sales, International Sales
Education
Rose State College 1990 — 1994
Business
Texas Tech University
MarketSource June 2013 - Present
American Tower March 2013 - May 2013
T-Mobile USA February 2011 - June 2012
T-Mobile USA September 2008 - February 2011
T-Mobile USA September 2007 - September 2008
Express Center LLC October 2006 - August 2007
Nexgen Wireless LLC November 2002 - October 2006
SBC Communications/Cingular Wireless (Presently AT&T) February 2002 - November 2002
SBC Communications/Cingular Wireless (Presently AT&T) January 2000 - February 2002
SBC Communications/SNET (Presently AT&T) January 1999 - January 2000
Skills
Sales, Negotiation, Business Planning, Lease Negotiations, Collective Bargaining, Policy Writing, Wireless, Sales Management, B2B, Contract Negotiation, Start-ups, Retail, Direct Sales, Account Management, Telecommunications, Strategic Planning, Management, Selling, Sales Presentations, Business Development, Cold Calling, Customer Service, Coaching, Marketing Strategy, Salesforce.com, Program Management, Leadership, Strategic Partnerships, Sales Operations
Education
Roger Williams University 1986 — 1990
BS, Business Administration
T-Mobile January 1998 - Present
T-Mobile, USA 1998 - Present
Skills
Cellular Communications, 3G, Construction, Vendor Management, 4G, UMTS, Telecommunications, Site Acquisition, CDMA, Microwave, GSM, Cross-functional Team..., LTE, Wireless, Management, Ethernet, Construction Management, Fiber Optics, Operations Management, Mobile Devices, WiMAX, RF, Optical Fiber, Project Management, Troubleshooting
Education
Saint Vincent College 1985 — 1989
Vericom Global Solutions June 2013 - Present
Comcast January 2010 - April 2013
Cricket Communications February 2008 - January 2010
T-Mobile USA February 2006 - February 2008
Vonage 2005 - 2006
Nextel 1998 - 2005
Radio Shack 1995 - 1998
Skills
Hiring, Sales Management, Wireless, Telecommunications, Retail, P&L Management, Sales Operations, Contract Negotiations, B2B, Forecasting, Account Management, Competitive Analysis, New Business Development, P&L, Channel Management, Team Leadership, Direct Sales, Strategic Planning, Vendor Relations, VoIP, Cross-functional Team..., Budgeting, Strategic Partnerships, Marketing Strategy, Budget Analysis, Channel Partners, Budgets, Contract Negotiation, Income Statement, Training, Executive Management, Key Account Management, Selling, Sales, Program Management, Customer Retention, Sales Process, Product Management, Recruiting, Mobile Devices, Start-ups, Process Improvement, Vendor Management, Customer Experience, Change Management, Call Centers, Solution Selling, Sales Presentations, Networking, Marketing
Education
Penn State University 1981 — 1985
GNAS, Business, Management, Science, 3.5+
Penn State University 1980 — 1985
BALAS
T-Mobile USA August 2013 - Present
T-Mobile January 2011 - August 2013
T-Mobile November 2008 - January 2011
T-Mobile August 2006 - November 2008
T-Mobile USA November 2004 - August 2006
AT&T Wireless November 2001 - November 2004
Galaxy Engineering Services May 2000 - November 2001
Sprint BMO February 1999 - April 2000
CanadaLife Insurance Company September 1997 - February 1999
Canadian Armed Forces September 1994 - September 1997
Skills
UMTS, Wireless, GSM, Telecommunications, LTE, RF, Wireless Networking, Network Design, HSPA, Cellular Communications, Mobile Devices, 3G, 2G, RAN, 4G, Network Optimization, Process Improvement, Vendor Management, Data Management, Network Performance, BSS, RF design, CDMA, Management, EVDO, System Deployment, Computer Network..., SS7, Open Source Software, WiFi, Rollout, Fiber Optics, RF Engineering, Project Management, Networking, Optimization, WCDMA, Microwave, Mobile Communications, RF Planning, Core Network, IP, Transmission, Ethernet, 3GPP, Business Process..., DAS, Software Development, Agile Methodologies, SaaS
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2011 — 2013
Master of Business Administration (MBA), Investment Management, Global Supply Chain Management
Royal Military College of Canada/Collège militaire royal du Canada
Bachelor of Engineering, Electrical Engineering
Ascena Retail Group, Inc. September 2013 - Present
Talbots March 2012 - September 2013
T-Mobile USA March 2008 - March 2012
NY & Company May 2006 - January 2008
Gap Inc March 2000 - May 2006
Skills
Leadership, Strategic Planning, Retail, Store Management, Sales, Sales Operations, Time Management, Profit, Loss Prevention, Team Building, Management, Training, Merchandising, Coaching, Customer Satisfaction, Selling, Strategy, Account Management, Sales Process, Customer Experience, P&L Management, Customer Retention, P&L, Income Statement, Customer Service, Inventory Management, Visual Merchandising, Hiring, Employee Training
Education
Rhode Island College 1980 — 1982
Bachelor of Science (BS), Social Work
AT&T Mobility August 2014 - Present
BDA May 2013 - December 2013
AT&T Mobility September 2010 - May 2013
Nokia USA June 2004 - May 2009
T-Mobile USA May 2003 - June 2004
Acclaim Entertainment December 2001 - December 2002
Hasbro December 1999 - December 2001
Reckitt & Colman August 1997 - December 1999
The Dial Corporation January 1996 - August 1997
Skills
Product Marketing, Cross-functional Team..., Marketing Strategy, Program Management, Strategic Planning, Product Management, Marketing, Management, Project Planning, Project Management, Sales Operations, Training, Sales, Digital Marketing, Social Media Marketing, Advertising, Online Marketing, Mobile Marketing, Mobile Devices, Mobile Applications, Mobile Advertising, Mobile Games, Brand Management, Brand Awareness, Brand Development, Product Development, Online Advertising, Integrated Marketing, Partner Management
Education
Thunderbird School of Global Management 1993 — 1995
MBA, International Management and Marketing
Penn State University 1983 — 1987
BS, Administration of Justice
T-Mobile USA May 2003 - Present
Sprint Sites USA January 2001 - November 2003
Cellular One January 1994 - January 2000
Skills
3G, 2G, LTE, UMTS, Wireless, IP, RF, Telecommunications, Antennas, 4G, Cellular Communications, CDMA, GSM, WCDMA, WiMAX, RF Planning, Optimization, HSPA, Project Planning, Computer Network..., RAN, Wireless Networking, HSDPA, EVDO, Integration, Edge, VoIP, GPRS, TCP/IP, SS7, Ethernet, Network Performance, Provisioning, System Deployment, RF design, 3GPP, Wireless Broadband, Vendor Management, Mobile Devices, T1, Agile Methodologies
Education
San Francisco State University 2013 — 2015
Advanced Project Management Certificate
UHS February 2013 - Present
excelleRx, an Omnicare Company January 2009 - January 2013
T-Mobile USA June 2005 - December 2008
SunCom Wireless June 2005 - December 2008
Canon Technology Solutions 2000 - 2005
ElectronicInk January 2000 - June 2000
Skills
VB.NET, C#, XML, Agile, .NET, ASP.NET, Visual Studio, JavaScript, OOP, HTML, Web Services, CSS, SSRS, ASP, Crystal Reports, PL/SQL, Software Development, Business Analysis, Requirements Analysis, Database Design, Web Applications, WPF, SharePoint, Oracle SQL, T-SQL, Software Engineering, HL7, Agile Methodologies, Oracle, Microsoft SQL Server, Scrum, IIS, SQL, Databases, SDLC, Visual Basic, SSIS, Software Project..., TFS
Education
Pennsylvania State University-Great Valley Graduate Center 2004 — 2007
MS
Widener University 1996 — 2000
BS
iSoftStone North America 2013 - Present
Senior Software Consultant 2009 - Present
HP Enterprise Services (Contracting basis) 2009 - 2011
AT&T Mobility (Contracting basis) March 2007 - 2009
T-Mobile USA 2004 - 2006
AT&T Wireless 1998 - March 2004
Skills
Agile Methodologies, ATG Dynamo, ATG, Java Enterprise Edition, REST, Integration, SOA, Web Applications, Agile Project Management, JDBC, Enterprise Architecture, JBoss Application Server, Web Services, Spring, UML, SDLC, Scrum, JSP, Ant, Tomcat
Education
Peking University
B.S., Computer Science
The University of Memphis
M.S., Computer Science
T-Mobile July 2014 - Present
T-Mobile USA March 2008 - June 2014
Microsoft February 2007 - February 2008
Microsoft March 2006 - May 2006
Skills
Software Project..., Program Management, Business Intelligence, Management, Project Management, Testing, Quality Assurance, PMP, Business Process, Project Delivery, Vendor Management, SDLC, Telecommunications, Integration, Requirements Analysis, Mobile Devices, Strategic Planning, Product Development, Product Management, Business Analysis, Project Portfolio...
Education
Queensland University of Technology
Masters, Information Techonology
San Jose State University
Masters, Information Technology
Savitri Vidya Sala
The Institute of Chartered Accountants of India
Chartered Accountancy
University of Madras
Bachelors, Mathematics
Microsoft Corporation September 2013 - Present
Microsoft March 2011 - September 2013
Microsoft September 2006 - March 2011
T-Mobile USA 2004 - 2006
Skills
Software Development, Distributed Systems, Agile Methodologies, Business Intelligence, .NET, Microsoft SQL Server, Enterprise Software, Software Engineering, Agile Project Management, Cloud Computing, C#, Web Services, Software Design, Scrum, SharePoint, SaaS, Scalability
Education
Portland State University 2002 — 2004
MS, Computer Science
Utah State University 2002 — 2002
MS, EE
Chaitanya Bharathi Institute Of Tech. Osmania Univ. 1998 — 2002
BE, Electrical and Electronics Engg
Little Flower High School 1983 — 1995
T-mobile November 2008 - Present
T-Mobile October 2008 - Present
T-Mobile USA October 2008 - Present
T-Mobile March 2000 - September 2008
Skills
Account Management, B2B, Coaching, Cold Calling, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Hiring, Inventory Management, Leadership, Leadership Development, Management, Marketing, Merchandising, Mobile Devices, New Business Development, Onboarding, Operations Management, P, Product Management, Recruiting, Retail, Sales, Sales Management, Sales Operations, Sales Presentations, Sales Process, Selling, Solution Selling, Strategic Partnerships, Strategic Planning, Team Building, Team Leadership, Telecommunications, Time Management, Training, Wireless
Education
Palm Beach Atlantic University 2006 — 2008
MA, Psychology
University of Central Florida 1998 — 2002
BA, Psychology
Expedia February 2012 - Present
T-Mobile November 2007 - February 2012
T-Mobile USA June 2006 - November 2007
T-Mobile USA June 2004 - June 2006
T-Mobile June 2002 - June 2004
AT&T May 1994 - August 2001
Skills
Avaya, Call Center, Telecommunications, Wireless
Education
Regis University 2003 — 2004
Constant Flow Marketing 2013 - Present
J & M Wholesale Books 2009 - Present
T-Mobile USA 2005 - 2009
Ritz Camera Centers 2002 - 2005
Skills
Sales Management, Account Management, Telecommunications, Sales Operations, Direct Sales, Customer Retention, Customer Service, Customer Experience, Sales, Solution Selling, Team Building, Customer Satisfaction, Selling, Retail, Sales Process, New Business Development, Marketing, B2B, Leadership, Mobile Devices, Strategy, Strategic Planning, Marketing Strategy, Business Development, Advertising, Training, Social Media
Education
Rochester College 1996 — 1998
Biology
Heidrick & Struggles 2010 - Present
T-Mobile USA March 2007 - April 2009
BECO/SierraITS June 2004 - January 2006
Management Recruiters International August 2003 - May 2004
Skills
Employee Relations, Project Management, Recruiting, Management, Talent Acquisition, Strategy, Screening, Customer Service, New Hire Orientations, Hiring, Interviews, Business Development, Cold Calling, Training, Sourcing
Education
Purdue University 1999 — 2003
BA, Communications
Maine East High School
AT&T October 2012 - Present
AT&T March 2011 - October 2012
T-Mobile USA November 2006 - March 2011
Bechtel Telecommunications September 2004 - November 2006
BPL Mobile Communications Ltd. 2000 - 2001
Skills
Product Development, Planning, Cross-functional Team..., Wireless, Telecommunications, Program Management, Mobile, Team Leadership, Product Management, Vendor Management, GSM, Network Design, CDMA, 3G, Operations Management, RF, Requirements Analysis, UMTS, IP, WiFi, Competitive Analysis, Deployment, Mobile Devices, Project Planning, Mobile Communications, System Deployment, Integration, Cellular Communications, Product Marketing, Strategy, LTE, 4G, Go-to-market Strategy, Testing
Education
Penn State University 2002 — 2004
MS, Electrical Engineering
University of Mumbai 1997 — 2001
BS, Electronics and Telecommunications
T-Mobile USA
Education
Saint Louis University (PH) 1986 — 1990
Charter Communications April 2012 - Present
Windstream Communications, formerly NuVox Communications February 2010 - February 2012
TSI Integrated Technologies 2007 - 2009
Dietrich Lockard Group 2005 - 2007
T-Mobile USA 2004 - 2005
Convergence Communications 2002 - 2004
SBC/AT&T 1992 - 2002
Six Flags, Inc. 1973 - 1991
Skills
Solution Selling, Account Management, Direct Sales, New Business Development, Sales Management, Sales, Sales Process, Telecommunications, Managed Services, Cold Calling, Strategic Planning, B2B, Selling, Customer Service, Wireless, Management, Marketing, Networking, Sales Operations, Customer Retention, Strategic Partnerships, Salesforce.com, VoIP
Education
Saint Louis University 1991 — 1991
Bachelor, Liberal Studies
Eyrewood Studios January 2009 - Present
Expedia, Inc. May 2008 - November 2008
Deeny Construction February 2007 - March 2008
T-Mobile USA 2006 - 2007
T-Mobile USA 2003 - 2006
Skills
User Experience, Mobile Devices, Project Management, Social Media, Editing, Social Networking, Leadership, Digital Media, User Interface Design, Advertising, Mobile Applications, Business Development, Photography, Video Games, Facebook, Online Advertising
Education
Reed College 1996 — 1999
Bachelor of Arts (B.A.), Psychology, 3.83
T-Mobile September 2009 - Present
T-Mobile USA April 2003 - September 2009
Teledata Control Inc November 2002 - April 2003
Mobile Communications Plus April 2002 - November 2002
Nextel Communications March 2001 - April 2002
AT&T Wireless Services September 1999 - March 2001
AT&T Wireless 1992 - 1999
Skills
Direct Sales, Telecommunications, Cellular Communications, B2B, Customer Retention, Managed Services, Management, VoIP, Sales Process, M2M, Leadership, Salesforce.com, Program Management, Sales, Enterprise Software, Strategic Partnerships, Customer Experience, Account Management, Unified Communications, CRM, Sales Management, Solution Selling, Call Centers, Social Media Marketing, Marketing Strategy, Email Marketing, Sales Operations
Education
Rutgers University 1988 — 1992
BS
TD Bank Mount Laurel, NJ September 2008 - Present
Sun Trust Bank....Nashville, TN March 2008 - July 2008
T-Mobile 2003 - 2008
T-Mobile USA 2003 - 2007
Cingular Wireless 1992 - 2003
Education
Burlington County College 1969 — 1972
Aquent November 2014 - Present
Trepoint July 2009 - November 2014
T-Mobile USA November 2006 - July 2009
Xerox May 2006 - October 2006
Portland State University September 2005 - June 2006
Hewlett-Packard June 2001 - July 2005
Hewlett-Packard June 1999 - September 2000
Skills
Account Management, Brand Development, Social Media Marketing, Marketing Strategy, Direct Marketing, Email Marketing, Copywriting, Copy Editing, Creative Writing, Thought Leadership, Online Marketing, Marketing Communications, Marketing Management, Digital Marketing, Social Media
Education
Portland State University - School of Business 2005 — 2006
MBA, Marketing
University of California, San Diego - The Rady School of Management 2004 — 2005
MBA, Marketing
University of California, Santa Barbara 1997 — 2001
BA, Computer Science
Capital One Bank July 2014 - Present
Capital One December 2011 - July 2014
Citi Group November 2010 - December 2011
KeyBank NA April 2007 - June 2010
General Dynamics Information Technology January 2006 - April 2007
Sprint Nextel August 2004 - January 2006
T-Mobile USA July 2001 - August 2004
AT&T Wireless 1992 - 1996
Skills
Real Estate, Real Estate Development, Disposition, Corporate Real Estate, Entitlements, Real Estate Transactions, Leases, Mergers, Asset Management, Contract Negotiation, Zoning, Management, Real Estate Economics, Commercial Real Estate, Mergers & Acquisitions, Business Development
Education
Tulane University Law School 1997 — 1999
Juris Doctor, Law
Thomas M. Cooley Law School 1996 — 1997
Juris Doctor, Law
Susquehanna University 1987 — 1991
BA, Communications
Ramapo College of New Jersey
Ramsey High School
T-Mobile, USA 2004 - Present
DLG 2004 - 2005
Education
Portland State University 2002 — 2004
Masters, Electrical Engineering
University of Pune 1996 — 2000
Bachelors, Electronics Engineering
ami
Comcast 2007 - Present
Motorola Mobility 2006 - 2007
T-Mobile USA 2000 - 2006
Omnipoint Communications (now T-Mobile USA) 1996 - 2000
Telcordia Technologies (formerly Bellcore, now Ericsson) 1986 - 1996
Skills
Mobile Devices, Product Management, Wireless, Vendor Management, Integration, Product Marketing, Mobile Applications, Telecommunications, Strategic Partnerships, Product Development, Strategy, Program Management, Start-ups, Go-to-market Strategy, Strategic Planning, GSM, Project Management, Product Innovation, Cellular Communications, E-commerce, Management, Competitive Analysis, Cross-functional Team..., Entrepreneurship, Team Building, Mergers
Education
University of Pennsylvania - Moore School of Electrical Engineering 1982 — 1983
Master of Science (MS), Systems Engineering
Rutgers, The State University of New Jersey-New Brunswick 1978 — 1982
Bachelor of Science (B.S.), Electrical Engineering
Providence Health & Services August 2012 - Present
Providence Health & Services January 2012 - August 2012
PEMCO FINANCIAL SERVICES June 2007 - December 2011
Providence Health & Services 2007 - 2007
T-MOBILE USA March 2005 - October 2006
WASHINGTON MUTUAL BANK October 2002 - March 2005
American Express January 2001 - January 2002
Nabisco, Inc December 1999 - January 2001
NABISCO ROYAL, INC January 1997 - November 1999
Unisys of Colombia January 1995 - January 1997
Skills
Human Resources, Financial Analysis, Market Pricing, Sales Compensation Plans, Incentive Programs, Compensation Strategies, Global Compensation, Compensation Structures, Job Design, Performance Management, Deferred Compensation, Compensation & Benefit, Job Evaluation, Legal Compliance, Job Analysis, Employee Relations, Employee Benefits, Salary, Leadership, Training, Management, Strategy, Talent Management
Education
Pontificia Universidad Javeriana 1994 — 1995
Graduate Certificate, Specialist in Management Systems for Engineering
EAFIT/ICESI University
Graduate Certificate, Specialist in Finance
Pontificia Universidad Javeriana 1981 — 1986
Engineer, Industrial Engineer
Colombo Britanico
WorldatWork Total Reward Association
Certified Compensation Professional, Compensation
WorldatWork Total Reward Association
Certified Sales Compensation Professional, Sales Compensation
T-Mobile USA June 2010 - Present
Skills
SDLC, Functional..., Business Analysis, CRM, Agile Methodologies, Requirements Analysis, Telecommunications
Education
Queensland University of Technology
Masters, Information Technology
MetroPCS December 2008 - Present
JT Communications Inc. March 2005 - May 2006
T-Mobile USA April 1998 - February 2005
Skills
Selling, Property Management, Real Estate, Sales, Leases, Customer Retention, Marketing, Customer Service, Negotiation, Contract Negotiation, Management, Direct Sales, Account Management, Customer Satisfaction, Business Development, Sales Management, Sales Operations
Education
Rutgers University
Bachelor's Degree, Management
Blue Print Management Group, Inc. July 2012 - Present
United Nations Peacekeeping Chad, Haiti and Sudan (Abyei) January 2009 - May 2012
T-Mobile USA January 2008 - January 2009
Skills
Business Continuity
Education
City University of New York-Queens College 1975 — 1978
Masters Degree, Economics
Mitchell International February 2013 - Present
Mitchell International September 2010 - January 2013
LPL Financial December 2009 - September 2010
Microsoft February 2009 - October 2009
T-Mobile USA 2008 - 2009
Bear Stearns February 2007 - February 2008
Citi Group June 2005 - January 2007
Skills
Business Analysis, Requirements Gathering, Business Requirements, Scrum, SDLC, Visio, Agile Methodologies, Requirements Analysis, Software Project..., Leadership, SQL, Agile Project Management, SharePoint, Program Management, Business Intelligence
Education
ICFAI Business School 2003 — 2005
MBA, Finance
Punjab Engineering College 1996 — 2000
B-TECH, Computer science
Microsoft March 2010 - Present
T-Mobile 2009 - March 2010
T-Mobile USA 2003 - 2009
Mackie Designs aka Loud Technologies 2001 - 2002
HBS International aka Solucient 1998 - 2001
Crystal Point Software Inc. 1997 - 1998
Skills
CRM, Program Management, Cross-functional Team..., Process Improvement, Business Analysis, Vendor Management, Management, Team Leadership, Leadership, Enterprise Software, Change Management, Stakeholder Management, PMO, Software Project..., Business Intelligence
Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Science (B.S.), Business Economics
T-Mobile USA October 2008 - Present
Skills
Employee Training, Employee Relations, Onboarding, Performance Management, Human Resources, Team Building, Program Management, Coaching, Leadership, Talent Management, Succession Planning, Recruiting, Employee Engagement
Education
Saint Leo University 2012 — 2014
Bachelor's degree, HR MAnagement
Saint Pete College & Santa Fe Community College 1989 — 1999
Associate of Arts (AA)
Pride Abstract and Settlement Services, LLC September 2012 - Present
T-Mobile USA March 2009 - June 2012
First American Title Insurance Company June 1997 - May 2008
Skills
Customer Service, Notary Public, Process Improvement, Troubleshooting, Outlook, Real Estate, Project Management, Training, Small Business, Call Centers, Sales Management, Technical Support, Team Building, Time Management, Customer Satisfaction, Investment Properties, Real Estate Transactions, Mortgage Lending, Foreclosures, First Time Home Buyers, Management
Education
Penn State University 1994 — 1996
Astronomy and Astrophysics
AT&T Mobility April 2014 - Present
AT&T March 2013 - April 2014
AT&T Mobility March 2010 - March 2013
Revol Wireless February 2009 - October 2009
Candidate Assistance 2007 - 2007
T-Mobile USA 2004 - 2006
T-Mobile USA 2004 - 2006
T-Mobile 2004 - 2006
Sprint 1998 - 2004
Sprint 1998 - 2004
Skills
Consultative Selling, Wireless, Solution Selling, Sales Management, Account Management, Customer Retention, Customer Experience, Mobile Devices, Retail, Sales, Selling, Direct Sales, Telecommunications, Sales Process, Entrepreneurship, Managed Services, Sales Operations, Cold Calling
Education
Lakeland Community College 2012 — 2016
Associate of Arts (A.A.), Business/Commerce, General
Salem International University 1993 — 1994
SimplexGrinnell March 2015 - Present
Overland Contracting Inc. March 2014 - January 2015
AT&T Mobility July 2013 - February 2014
Silver Spring Networks July 2007 - February 2013
T-Mobile USA 2004 - 2007
Skytel/Worldcom 1998 - 2004
PAGENET 1990 - 1999
Skills
Integration, Program Management, Vendor Management, Product Management, PMP, Cross-functional Team..., Agile Methodologies, Cloud Computing, Smart Grid, Project Management, MS Project, SaaS, Management, Troubleshooting, RF, Networking, Wireless, Microsoft Project, Telecommunications
Education
San Diego City College 2008 — 2010
Cisco Routing
TCI
Electronics, Telecommunications, Computer Technology
T-Mobile USA June 2012 - Present
Sandokan Solutions LLC April 2007 - June 2012
Wireless Facilities Inc. October 2003 - April 2007
Telecom Network Specialists January 2002 - November 2003
Ericsson USA October 2000 - December 2001
Ericsson January 1996 - October 2000
Skills
Network Engineering, Network Performance, Technical Support, Network Deployment and..., PSTN, PLMN, GSM, UMTS, LTE, TDMA, CDMA, IN, NSS, BSS, RAN, E911, SUPL, CMAS, TDOA, AGPS, SMLC, GMLC, Protocol Analysis
Education
Saint Louis University (PH) 1987 — 1992
BSECE, Electronics & Communications Engineering
Presbyterian Hospital February 2009 - Present
T-Mobile USA November 1998 - December 2007
Wireless Venture Partners December 2006 - October 2007
Skills
Patient Safety, Hospitals, BLS, Healthcare, Inpatient, Radiology, PACS, EMR, Healthcare Information..., Medical Imaging, Cpr Certified, Radiography, ACLS, Epic Systems, Medical Terminology, Patient Education, EKG
Education
Pima Medical Institute-Albuquerque 2007 — 2008
Associate's degree, Radiologic Technology/Science - Radiographer
SD Global Solutions April 2009 - Present
T-Mobile, USA August 2003 - April 2009
WFI April 2000 - August 2003
Essar Commvision Ltd January 1998 - March 2000
CGL - Node 1991 - 1997
Skills
Program Management, Network Design, Integration, Wireless, UMTS, GSM, Switches, LTE, Telecommunications..., Testing, Wireless Networking, CDMA, Telecommunications, Network Engineering, 3G, 4G
Education
Panjab University 1996 — 1999
MBA, Marketing
Punjab Engineering College 1987 — 1991
BE, Electronics and Communication
GMHS - 16 1975 — 1985
Panjab University
AT&T July 2012 - Present
Intelligent Mechatronic Systems March 2010 - January 2012
T-Mobile USA March 2008 - September 2009
AT&T Mobility March 2005 - March 2008
AT&T February 1999 - November 2004
Skills
Hosting, Wireless, Telecommunications, Direct Sales, Sales Process, Telematics, Mobile Data Solutions, Usage Based Insurance..., Mobile Software...
Education
Purdue University 1985 — 1990
B.S., Financial Planning
CareCore National June 2014 - Present
Pikes Peak Community College May 2011 - Present
JACSports May 2012 - July 2012
Spherion Contracted For Zurich Insurance June 2010 - October 2010
First Source Solutions April 2009 - January 2010
Wal-Mart September 2007 - February 2008
T-Mobile USA September 2006 - September 2007
Bally's and Paris Hotel Casino December 2002 - September 2006
Skills
Radiology Authorizations, Clinical Documentaion, CPT Coding, ICD-9-CM, Coding Standards, Medical Terminology, Data Entry, Clerical Skills, Microsoft Word, HIPAA, Medical Records, Customer Service, Insurance, Call Centers, Telephone Skills, Invoicing, Troubleshooting, Access, Critical Thinking, Technical Support, Transcription, Homeschool Learning..., Medisoft
Education
Pikes Peak Community College 2011 — 2014
Certified Coding Specialist (CCS), Medical Insurance Coding Specialist/Coder
Pikes Peak Community College 2011 — 2014
Certified Coding Specialist (CCS), Medical Insurance Coding Specialist/Coder
Basic High School 1984 — 1988
High School Diploma, Academic
STS International Inc December 2012 - Present
STS International Inc August 2011 - December 2012
British Telecom Professional Services July 2010 - August 2011
Beachhead Solutions March 2010 - July 2010
T-Mobile USA October 2007 - March 2010
All Standard Transmissions February 2005 - October 2007
Alfi's Auto Body June 2003 - December 2004
Skills
Project Management, Customer Service, Networking, Sales, Inventory Management, Quality Control, Databases, Financial Statements, Painting, Salesforce.com, SaaS, Troubleshooting, Switches, ITIL, Cisco Technologies, Technical Support, Training, Management, Hardware, Data Center, VoIP, Routers
Education
San Jose State University 2007 — 2009
Bachelors of Science, Business Administration; Management Information Systems
De Anza Community College 2005 — 2007
Associate of Arts, University Transfer Studies
Charter Communications September 2011 - Present
T-Mobile USA February 2005 - September 2011
TeleTech February 2003 - February 2005
TeleTech February 1998 - February 2003
Skills
Team Leadership, Vendor Management, Client Services, Call Center Management, Performance Management, Customer Satisfaction..., Quality Assurance, Command Center, Real Time, Workforce Management, Strategic Design, Strategic Planning, Forecasting, Capacity Planning, Predictive Modeling, Life Cycle Assessment, Business Intelligence, Application Development, Application Design, Database Development, Database Design, Qualitative Research, Applied Mathematics, MS Office Suite, Adobe Creative Suite, SQL Server, Telecom Technologies, Call Center
Education
Penn State University 2000 — 2001
none, Management Information Services
Penn State University 1994 — 1995
none, Engineering/Astrophysics
T-Mobile March 2013 - November 2013
T-Mobile June 2007 - March 2013
T-Mobile USA August 2003 - June 2007
AT&T 1998 - 2002
AT&T 1995 - 1998
Skills
Call Center, Staff Development, Performance Metrics, Leadership, Data Analysis, Telecommunications, Customer Retention, Customer Satisfaction, Wireless, Workforce Management, IEX, Coaching, Conflict Resolution, Team Leadership, Customer Experience, Team Building, Leadership Development, Process Improvement, Customer Service, Employee Relations, Call Centers
Education
Henry W. Bloch - University of Missouri
Professional Development
Roosevelt University
Bachelor's degree, Communication
AT&T University
Roosevelt University
Bachelor's degree, Communication, General
T-Mobile USA June 2006 - Present
United States Marine Corps March 1986 - March 2006
Education
Park University 2002 — 2006
BS, Computer Information Systems Management
T-Mobile USA Inc October 2007 - April 2011
T-mobile usa 2007 - 2011
Verizon Wirelss - Prc February 2007 - October 2007
Verizon Wireless PRC February 2007 - October 2007
adelphia Communications/Time Warner Cable August 2004 - March 2007
Adelphia Communications/Time Warner Cable August 2004 - February 2007
Cheap Tickets January 2003 - September 2004
Skills
Technical Support
Education
Harrison High School 1980 — 1982
Harrison High School
Pikes Peak Com. College
History
Pikes Peak Community College
T-mobile USA
Skills
Direct Sales
Education
Queensborough Community College
Associate's degree, Business Administration and Management, General
T-Mobile USA March 2004 - Present
Skills
Strategy, Microsoft Office, Project Management, Management, Customer Service, Microsoft Excel, Strategic Planning, Leadership, Microsoft Word, Research
Education
San Francisco State University 1971 — 1973
Bachelor's Degree in History, East European and Slavic
University of San Francisco 1963 — 1965