T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
Self-employed March 2012 - Present
T-Mobile USA December 2002 - January 2014
Skills
Film, Entertainment, Theatre, Voice Acting, Improvisation, Drama, Television, Video Production, Feature Films, Short Films, Film Production
Education
Auburn University
Film/Cinema/Video Studies
DevelopmentWise Consulting June 2007 - Present
EMC Emerging Technologies Division May 2013 - December 2014
ASTD January 2013 - December 2014
ASTD January 2010 - December 2014
Boeing April 2012 - May 2013
PEMCO August 2010 - April 2012
ASTD January 2009 - December 2010
T-Mobile USA February 2008 - April 2010
ASTD Puget Sound Chapter January 2006 - December 2009
The Growth Partnership, Inc. June 2006 - April 2007
Skills
Large Group Facilitation, Program Facilitation, Instructional Design, Instructor-led Training, Writing, Microsoft Office, Program Management, Program Development, Blended Learning, Coaching, Experiential Learning, Leadership Development, project management, Performance Consulting, Learning Management, Building Relationships, Interviewing, Professional Networking, Public Speaking, Presentation Coaching, Competency Mapping, Education, Proofreading, Workshop Facilitation, Training, Organizational..., Talent Management, Leadership, Employee Training, Organizational..., Recruiting, Training Delivery, Project Management, Curriculum Development, Interviews, Executive Coaching, Adult Education, Staff Development, Needs Analysis, Strategy, Onboarding, Human Resources, Management Development
Education
Western Illinois University 1998 — 2000
M.S. Ed., Adult Education
Augustana College 1987 — 1991
B.A., Speech Communications
Nuance Communications March 2015 - Present
Barco July 2011 - Present
Barco January 2009 - July 2011
Aurora Imaging Technology November 2007 - December 2008
Sanofi-Aventis Pharmaceuticals March 2005 - November 2007
T-Mobile USA 2002 - 2004
Cingular Wireless 2001 - 2002
Deloitte Consulting 1998 - 2001
Internships 1988 - 1998
Skills
Solution Selling, Sales Management, Sales, Medical Devices, New Business Development, Healthcare, Sales Operations, B2B, Salesforce.com, Business Development, Sales Process, Product Launch, Strategic Planning, Medical Imaging, Women's Health, Cross-functional Team..., Marketing, Management, Team Leadership, Telecommunications, CRM, Product Marketing, Integration, Product Management, Direct Sales, Networking, Training, Account Management, Selling
Education
Austin College 1994 — 1998
Bachelor of Arts, Business Administration and Computer Science
Thunderbird School of Global Management 1997 — 1997
¨Winter Interim Studies in International Business
Eastside High School 1989 — 1993
HSD, International Baccalaureate Program
Grainger 2014 - Present
W.W. Grainger 2012 - 2014
For Rent Media Solutions 2009 - 2010
T-Mobile, USA 2008 - 2009
Fidelity Express 2007 - 2008
Black Gold Golf Club 2005 - 2007
Florida Marlins, Inc 2003 - 2005
Skills
Account Management, CRM, Cold Calling, Customer Service, Management, New Business Development, Personnel Management, Sales Operations, Sales Process, Selling, Budgets, Direct Sales, Sales, Team Leadership, B2B, Retail
Education
Brandman University, Part of the Chapman University System
Bachelor of Arts (BA), Applied Studies
California State University-Fullerton
Communications
Mater Dei High School
Ryder Transportation September 2013 - Present
T-Mobile USA 2010 - 2011
Communications and Electronics, Inc. June 2010 - November 2010
AT&T November 2006 - June 2009
Skills
Telecommunications, Wireless, Call Centers, GSM, 3G, UMTS, VoIP, Customer Experience, IP, LTE, CDMA, Cellular Communications, T1, Computer Network..., Customer Retention
Education
Dalton State College 2009 — 2016
Bachelor of Science (BS), Criminal Justice and Corrections
Berry College 2007 — 2008
International Relations and Affairs
Dalton State College 2005 — 2007
Bachelor of Arts (B.A.), Spanish Language and Literature
Northwest Whitfield High School 2001 — 2005
College Prep and Tech Prep, Dual Seal Diploma
T-Mobile USA June 2010 - Present
Garage at Post Office Square May 2009 - June 2010
FanFoto August 2008 - March 2009
Skills
Sales, Customer Satisfaction, Customer Retention, Telecommunications, Sales Operations, Customer Service, Direct Sales, Sales Management, Account Management, Wireless, Team Leadership, Training, Marketing
Education
Bay State College 2009 — 2014
Bachelor of Science degree, Business Management
Chelsea High School 2005 — 2009
T-Mobile USA May 2015 - Present
Providence Health & Serices/Swedish Medical Center September 2014 - March 2015
T-Mobile, USA January 2012 - November 2013
T-Mobile USA December 2010 - December 2011
Farmers Insurance February 2008 - December 2010
Katzi & Company September 1989 - December 2010
Skills
FMLA, Workers Compensation, Human Resources, Insurance, Management, Payroll, Employee Benefits, HRIS, Program Management, Case Management, Human Resource Planning, Human Resource..., Global Human Resources..., Customer Service, Case Managment, Long-Term Disability, Disability Rights, General Insurance, Workers' Compensation..., Disability Claims..., Disability Law, Cellular Communications, Disability Benefits, Disability Management, Microsoft Office, Microsoft Excel, Microsoft Word, Compensation & Benefit, Ethics & HR, HR Systems & Metrics, Performance Management, Employee Relations, Employee Engagement, Human Resources..., Employment Law, Recruiting, Retaining Talented..., Dealing with Discord, Mediator Manager, Project Management, Sales Management, Consultative Sales..., Onboarding
Education
Washington State University
Bachelor's degree, Business Administration/Marketing Management
Bellevue College 2014 — 2014
Human Resources Management Certificate, Human Resources Management and Services
UGA Finance September 2012 - Present
Spencer Reed Group June 2011 - August 2012
Avila University February 2011 - December 2011
Forest Laboratories October 2009 - June 2011
T-Mobile USA May 2009 - October 2009
Time Warner Cable November 2008 - May 2009
Time Warner Cable July 2007 - November 2008
T-Mobile USA 2003 - 2007
Skills
Training, Retail, Organizational..., Staff Development, Recruiting, Talent Acquisition, Business Development, Building Relationships, Sales, Applicant Tracking..., sourcing, Sourcing, EEO, Pharmaceutical Sales, Wireless, Channel Partners, Executive Staffing, Human Resources, Employee Benefits, Employee Handbooks, Talent Management, Interviews, Coaching, Salesforce.com, Employee Training, Hiring, Performance Management, Leadership, Employee Relations, Management, PeopleSoft, Customer Retention, Temporary Placement, Onboarding, Resume Writing, New Hire Orientations, College Recruiting, Benefits Administration, Internet Recruiting, Technical Recruiting, Employee Engagement, Workforce Planning, HRIS, Career Development, Staffing Services, Personnel Management, Screening
Education
Avila University 2004 — 2006
Master of Science, Organizational Development
Central Missouri State University 2000 — 2004
Bachelor, Psychology
Raymore-Peculiar High School
Down to Earth April 2012 - September 2012
Down to Earth 2012 - 2012
The Walking Company April 2010 - December 2010
The Walking Company April 2010 - December 2010
T-Mobile August 2005 - February 2010
T-Mobile USA August 2005 - February 2010
DIRECTV April 2004 - May 2005
Direct TV April 2004 - May 2005
Skills
Conflict Resolution, Training, Customer Service, Landscaping, Floor Management, Sales, Sales Management, Retail, Banking, Billing Systems, Fraud, Maintenance, Internet, Windows
Education
Boise State University 2008 — 2009
Liberal Arts and Sciences/Liberal Studies
Boise State University
Liberal Arts
Franklin K. Lane High School
Diploma, General Education
MetroPCS/T-Mobile USA September 2010 - February 2014
T-Mobile USA April 2003 - April 2007
Texas Cellular January 2001 - January 2003
Frank parra 1998 - 1999
Frank parra 1998 - 1999
Skills
Account Management, Salesforce.com, Sales Management, B2B, Customer Service, Hiring, Inventory Management, Customer Relations, Market Planning, New Business Development, Promotions, Negotiation, PowerPoint, Team Building, Cold Calling, Scheduling, Team Leadership, Consultative Selling, Strategic Planning, Excel, Marketing Strategy, Problem Solving, Word, Sales Support, Mentoring, Microsoft Office, Teamwork, Merchandising, Customer Retention, Sales Operations, Customer Satisfaction
Education
Northlake College
Business Management
Austin Community College 1996 — 1997
Business Management and Marketing
T-Mobile July 2015 - Present
T-Mobile July 2013 - July 2015
T-Mobile USA December 2010 - June 2013
T-Mobile USA June 2007 - December 2010
T-Mobile USA May 2005 - June 2007
T-Mobile USA May 2004 - May 2005
T-Mobile USA March 2003 - May 2004
Skills
Microsoft Excel, Photoshop, Event Planning, Management, Microsoft Office, Social Media, Operations Management, Video Production, Budgets, Creative Direction, Leadership, Customer Service, Presentation Design, PowerPoint, Team Leadership, Vendor Management, Telecommunications, Process Improvement, Customer Experience, Call Centers, Strategy, Team Management
Education
Bellevue College 2006 — 2007
Certificate, Graphic Design
T-Mobile January 2014 - Present
Strong-Bridge LLC August 2011 - December 2013
T-Mobile USA May 2011 - August 2011
Jaded Eye June 2010 - August 2011
LUSH FRESH HANDMADE COSMETICS October 2005 - April 2011
National Archives of the United Kingdom, Kew Gardens January 2009 - April 2009
Skills
Marketing & Business..., Leadership & Management, Client Interaction &..., Inventory Management &..., Technology & Office, Sales & Marketing..., Project Management, Research & Analysis, Business Process..., Customer Service..., Requirement Analysis &..., Product Offerings, Customer Experience..., Customer Experience..., Sales & Marketing..., Analysis, CRM, Management, Cross-functional Team..., Process Improvement, Visio, SharePoint
Education
University of Roehampton 2009 — 2011
Masters, Historical Research
Richmond, The American International University in London 2006 — 2009
Bachelor of Arts, History
Bellevue College 2003 — 2006
Associates in Arts and Sciences, History
ABB Concise October 2013 - Present
T-Mobile USA June 2012 - Present
Coral Springs Medical Center September 2011 - November 2012
Skills
Figure Drawing, Mathematics, Henna Temporary..., Rugby
Education
Broward Community College 2012 — 2015
Assosiate in Arts, Astrophysics
Marjory Stoneman Douglas High 2009 — 2012
High School Diploma, General
Quality Inn for Shamin Hotels Inc. June 2014 - Present
MobileNOW Inc. October 2013 - January 2014
T-Mobile USA April 2002 - August 2013
Wavetel Inc. May 2001 - November 2001
Skills
Retail, Wireless, Commitment to Customer..., Sales, Supervisory Management, Store Operations, Inventory Control, Coaching and Development, Merchandising, Supply Ordering, Event Promotion
Education
Fayetteville Technical Community College 2000 — 2001
Certificate program, Medical Office Management/Administration
Fayetteville State University 1992 — 1993
Bachelor of Business Administration (BBA), General Sales, Merchandising and Related Marketing Operations
Bauder College 1989 — 1991
Associate of Arts (AA), Merchandising
Douglas Byrd High School 1988 — 1989
High school diploma, Academics
T-Mobile USA October 2006 - Present
Skills
Contract Negotiation, Customer Satisfaction, Contract Management, Negotiation, Customer Service, Project Management
Education
University of Washington 2008 — 2009
Certificate, paralegal studies
Western Washington University 2002 — 2004
Bachelor of Arts (B.A.), Business Administration, Marketing
Bellevue Community College 2001 — 2002
Associate's degree
Pearland Brokerage Inc September 2008 — Present
T-Mobile USA 2005 — 2008
Skills
Invoicing, Account Reconciliation, Sales, Customer Service, Customer Retention, Outlook, Budgets, Customer Satisfaction, Customer Experience, Microsoft Excel, Call Centers, Inventory Management, Journal Entries, Bank Reconciliation, Accounting
Education
King Graduate School Monroe College 2013 — 2014
Master Degree Concentration in Finance
Baruch College 2011 — 2011
Forensic Accounting Certificate, Accounting
Universidad APEC 2000 — 2004
Bachelor of Business Administration in Accountancy, Accounting, Summa Cum Laude
Sysgain Inc January 2015 - Present
Strong-Bridge Consulting October 2012 - January 2015
T-Mobile October 2012 - May 2013
AT&T Mobility September 2010 - October 2012
T-Mobile October 2006 - September 2010
T-Mobile USA March 2003 - October 2006
Independent 1999 - 2003
Skills
Mobile Devices, Cloud Computing, Telecommunications, Integration, Solution Architecture, Mobile Applications, Program Management, System Architecture, Wireless, Software Development, Requirements Analysis, Architecture, Agile Methodologies, Management, TCP/IP, Software Engineering, Amazon Web Services..., Mobile Technology, Google App Engine, Unix, Agile Project Management, Web Applications, Solaris, Linux, User Stories, Amazon Web Services, Continuous Integration, DevOps
Education
Berklee College of Music 1993 — 1997
Bachelor of Arts (BA), Music Production & Engineering
Costco Wholesale September 2015 - Present
Costco Wholesale November 2013 - Present
T-Mobile, USA August 2008 - April 2013
T-Mobile April 2007 - August 2008
T-Mobile January 2006 - April 2007
Skills
Business Analysis, Cross-functional Team..., Requirements Analysis, Requirements Gathering, SDLC, PDLC, Telecommunications, UAT coordination, Wireless, Waterfall, Business Analytics, Vendor Management, Call Center, Visio, PMO, Business Objects, Toad, SQL, SAP, Business Process, Agile Methodolgy, UML, Use Case Analysis, Process Modeling, Professional..., Business Process Design, Business Requirements, Business Process..., Software Project..., Enterprise Architecture, Systems Analysis, Functional..., Troubleshooting, Project Portfolio..., Software Documentation, Analysis, Integration, Data Warehousing, Data Modeling, System Deployment, User Acceptance Testing, Enterprise Software, Call Centers, Agile Methodologies, SharePoint, Leadership, Agile Project Management, Release Management, PMP, Cellular Communications
Education
Bellevue Community College 2007 — 2008
Business Administration
The George Washington University - School of Business Continuing Education, Managing Projects 2007 — 2007
Continuing Professional Education
MiraCosta College 2002 — 2004
Business Administration
T-Mobile May 2015 - Present
T-Mobile USA October 2011 - Present
Skills
writing, editing, Web Development, Proofreading, Dreamweaver, SharePoint, RoboHelp, HTML, Writing, Editing, Social Media, Web Content, Content Management, Instructional Design, Web Content Management, WordPress, Social Networking, Management, Screenplays, Microsoft Office, Mobile Devices, Marketing, Publishing, Content Development, Content Strategy, Editorial, Technical Writing, News Writing, Cross-functional Team..., Telecommunications, Team Leadership, Vendor Management, Call Centers
Education
Chatham University 2007 — 2011
Master of Professional Writing, 3.8 GPA
Bellevue Community College 2003 — 2005
Certificate, Technical Editing
Saint Michael's College 1986 — 1990
BA, English Language and Literature, General
Waltham High School 1982 — 1985
24-7 Intouch September 2012 - Present
T-Mobile USA June 2007 - June 2012
Citigroup March 2005 - February 2007
Skills
Telecommunications, Call Centers, Customer Service, Leadership, Customer Experience, Troubleshooting, Customer Satisfaction, Performance Management, Training, Team Leadership, Sales, Vendor Management, Management, Team Building
Education
Brookhaven Community College
Ivey and Bauer December 2014 - Present
CENTRAL GARDEN & PET March 2014 - December 2014
Boise State University September 2013 - March 2014
College of Western Idaho September 2012 - March 2014
T-Mobile USA April 2005 - November 2011
Skills
Customer Retention, Customer Service, Tutoring, Accounting, Statistics, Microsoft Office
Education
Boise State University 2012 — 2014
Bachelor of Business Administration (BBA), Accounting
College of Western Idaho 2012 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Comcast February 2014 - Present
T-Mobile USA July 2003 - April 2013
T-Mobile USA 2003 - 2013
Skills
Retail, Retail Sales, Customer Experience, Store Management, Customer Satisfaction, Sales, Merchandising, Customer Retention, Loss Prevention, Sales Operations, Visual Merchandising, Sales Management, Customer Service, Direct Sales, Inventory Management, Telecommunications, Profit, Store Operations, Inventory Control, Wireless
Education
Boston University 2014 — 2015
Language Interpretation and Translation
Cambridge School of Culinary Arts
Diploma
Connecticut Culinary Institute
Pastry Arts and Baking
Peabody High School
T-Mobile December 2008 - Present
T-Mobile October 2007 - December 2008
T-Mobile USA February 2007 - December 2008
T-Mobile August 2006 - February 2007
T-Mobile August 2005 - August 2006
T-Mobile November 2000 - August 2005
Western Wireless 1997 - 2000
Skills
Android, Product Management, Mobile Devices, Mobile Technology, Mobile Entertainment, Product Development, Product Planning, Mobile Operators, SS7, Mobile Communications, Smartphones, HTC, Wireless, 4G, LTE, Mobile Internet, Cellular Communications, GSM, UMTS, Go-to-market Strategy, Product Lifecycle..., 3G, Core Network, Mobile Applications, WiFi, Telecommunications, Product Marketing, Strategic Partnerships, Product Launch, Handsets, Product Requirements, Cross-functional Team..., Partner Management, Consumer Electronics, Team Leadership, Network Design, Troubleshooting, Testing, Customer Experience, Computer Network..., Solutions Marketing, CDMA, Location Based Services, VAS, IP
Education
Telcordia Technologies 1997 — 2001
SS7 Engineering & Operations and orther Telecommunications classes
Bellevue College 1992 — 1995
T-Mobile USA December 2002 - Present
BassResource.com March 1995 - Present
Microsoft January 1997 - November 2002
Pyrospectaculars May 1994 - January 2000
Northwest Cable News January 1994 - February 1997
Rocket Pictures 1988 - 1993
Skills
Organic Search, Search Advertising, Online Advertising, Online Publishing, Social Media, Internet Entrepreneur, E-commerce, E-commerce SEO, Video Production, Video Editing, Videography, Web Video, User Experience, Web Design, Web Analytics, Web Project Management, Website Development, web, Internet, Internet Strategy, Email Marketing, Online Marketing, SEO
Education
Bellevue College
Associates, Media Technology
Woodway
Honor Society
CSIdentity September 2014 - Present
California State University, Chico May 2012 - February 2013
T-Mobile USA April 2010 - March 2011
GNC June 2004 - March 2010
Ostendorf Electric, Inc May 2009 - September 2009
BLIXY.COM October 2008 - May 2009
XENTEL - Florida State Trooper Association March 2002 - February 2004
Skills
Sales, Management, SQL, Customer Service, PowerPoint, Teamwork, C++, Project Management, Microsoft Excel, Programming, Microsoft Word, MySQL, Social Media, PL/SQL, Product Management, Java, Start-ups, Social Networking, Direct Sales, Eclipse, Git, Photoshop, Retail, Sales Management, Object Oriented Design, Xcode, SDK, Github, Ruby on Rails, Scrum, Telemarketing, Mathematics, Mass Communication, Oracle SQL, Spreadsheets, Microsoft Visual Studio, Vim, SSRS, Entity Relationship..., Normalization, Certified Scrum Master..., MS Project, Training, CRM, Human Resources, Leadership
Education
California State University-Chico 2012 — 2014
Bachelor of Science (BS), Computer Information Systems (2 minors: Business Administration & Computer Science), Completed in August 2014
Butte College 2010 — 2012
Computer Science, Programming and Software Engineering
Broward Community College 2004 — 2007
Associate of Arts Degree, Communications
Samsung Electronics America November 2014 - Present
Samsung Electronics America June 2014 - November 2014
Samsung Mobile (STA) June 2013 - May 2014
T-Mobile June 2012 - May 2013
T-Mobile December 2010 - June 2012
T-Mobile USA November 2009 - December 2010
Voluntas Capital, LLC 2007 - November 2009
Cellhire USA LLC January 2005 - October 2007
Verizon Wireless 1988 - 2004
Skills
Cross-functional Team..., Strategic Planning, Sales Management, Change Management, Customer Relations, P&L Management, Operations Management, Business Reviews, Project Oversight, Call Center, Strategic Leadership, Senior Executives, Wireless, Telecommunications, Mobile Technology, Strategy, Start-ups
Education
University of California, Berkeley - Walter A. Haas School of Business 1990 — 1993
MBA, Business Administration and Management, General
Brigham Young University 1982 — 1988
Bachelor of Arts (BA), English
By Monday May 2014 - Present
Technology Providers Inc September 2013 - 2014
PlusOne Company April 2013 - September 2013
Onset Financial January 2013 - April 2013
V Vector Inc July 2012 - January 2013
Satton Marketing June 2011 - July 2012
T-Mobile USA August 2011 - January 2012
The Church of Jesus Christ of Latter May 2009 - May 2011
Pinnacle May 2008 - September 2008
Property Management, Harris Inc January 2004 - January 2008
Skills
Sales, Direct Sales, Small Business, Salesforce.com, Business Planning, Sales Management, Sales Presentations, Social Media Marketing, Finance, International Sales, Interviews, Public Speaking, Customer Service, Management, PowerPoint, Leadership
Education
Brigham Young University 2008 — 2012
Marketing
Century High School 2004 — 2008
Diploma, General Studies
T-Mobile September 2010 - Present
T-Mobile USA August 2006 - August 2010
T-Mobile USA January 2004 - August 2006
Voicestream/T January 2000 - January 2004
Voicestream Wireless January 1999 - January 2000
Skills
Business Analysis, Business Process, Projects, Program Building, Leadership, CRM, CRM databases, CRM Integration, Social CRM, Business Strategy, Business Process..., Marketing, Marketing Strategy, Database Administration, Data Management, Program Management, Project Management, Project Portfolio..., Business Case, Customer Lifecycle..., IT Project Lifecycle, Document Lifecycle..., People Skills, People Development, Change Management, Customer Service, Customer Experience
Education
University of Colorado
Certified Practitioner of Business Analysis
Bellevue Community College 1999 — 2002
Certified in Database Design Concept Realization
Bellevue Community College
Business Administration
T-Mobile USA July 2012 - Present
T-Mobile June 2006 - August 2012
Cingular Wireless January 2002 - January 2005
Pacific Bell Wireless January 2000 - December 2001
Pacific Bell Wireless June 1999 - December 1999
Skills
LTE, RF Engineering, UMTS, 4G, Actix, 3G, RF, GSM, HSPA, CDMA, TEMS, WCDMA, Wireless
Education
Louisiana Tech University 1995 — 1998
Masters, Electrical Engineering
Bangladesh University of Engineering and Technology 1988 — 1994
Bachelors, Electrical Engineering
Amazon.com May 2015 - Present
Amazon.com August 2011 - May 2015
T-Mobile USA 2007 - 2011
Gap Inc March 2006 - September 2007
Office Depot, Inc August 2002 - March 2006
WorldCom May 2000 - August 2002
Skills
Succession Planning, Employee Relations, Organizational..., Recruiting, Affirmative Action, Coaching, Change Management, Onboarding, Workforce Planning, Applicant Tracking..., Deferred Compensation, Talent Acquisition, HRIS, Union Avoidance, HR Policies, Personnel Management, Human Resources
Education
Bowie State University 2001 — 2003
MA, Administrative Management
SkyKick September 2015 - Present
Seattle Wunderman Network September 2012 - September 2015
T-Mobile July 2011 - August 2012
T-MOBILE USA July 2011 - August 2012
Bocada, Inc March 2009 - July 2011
BOCADA, INC March 2009 - July 2011
AT&T Mobility June 2008 - October 2010
ATT WIRELESS June 2008 - March 2009
Bocada, Inc. October 2006 - June 2008
BOCADA, INC October 2006 - June 2008
Skills
TFS, C# 3.0, Test Management, Manual Testing, Microsoft SQL Server, QA Engineering, Process Improvement, Software Project..., Quality Assurance, Quality Center, TFS Administration, Quality Assurance Lead, Offshore Software..., Scrum, Scrum Master, Agile Methodologies, Creating Test teams, User Acceptance Testing, Functional Testing, Testing, SQL, Requirements Analysis, Test Planning, Software Documentation, SDLC, C#, Software Quality..., Unix, Regression Testing, Test Cases, Cross-functional Team..., System Testing, SharePoint, Release Management
Education
Bellevue College
Washington State Nursing Assistant
Microbiology; Chemistry, Biology, Speech, Psychology
tenino
T-Mobile May 2004 - Present
T-Mobile USA June 2007 - April 2009
SCP Global Technologies January 2000 - November 2002
Volt Technical Resources November 1997 - December 1999
Skills
Applicant Tracking..., Recruiting, College Recruiting, Onboarding, Talent Acquisition, Employee Relations, Talent Management, Performance Management, Technical Recruiting, Internet Recruiting, Human Resources, HRIS, Sourcing, Benefits Negotiation, Vendor Management, Taleo
Education
Capella University 2003 — 2005
MS
Boise State University 1994 — 1996
BA
Boise State University 1993 — 1996
BS
T-Mobile USA January 2003 - October 2009
AT&T Wireless 1998 - 2002
Boeing Commercial Space Company 1995 - 1997
Skills
Telecommunications, Wireless
Education
Brigham Young University - Idaho 1984 — 1986
Saint Louis University Hospital April 2011 - Present
MedQuest Associates January 2007 - August 2011
Xerox September 2005 - December 2006
T-Mobile USA January 2004 - September 2005
Skills
Neurology, Cold Calling, Orthopedic, Sales Force Development, Sales Process, Sales, Physicians, New Business Development, Marketing, Pain Management, Management, Internal Medicine, Managed Care
Education
Auburn University
BS, Biomedical Sciences
Samsung Telecommunications America June 2014 - Present
Samsung Telecommunications America March 2013 - June 2014
T-Mobile USA March 2010 - December 2012
T-Mobile USA March 2008 - February 2010
Sprint Nextel • New York City Region September 2004 - March 2008
Sprint Nextel May 2003 - September 2004
Sprint Nextel April 2001 - May 2003
BabyGear.com January 2000 - October 2000
Skills
Retail, Merchandising, Sales Management, Profit, Loss Prevention, Inventory Management, Customer Satisfaction, Wireless, Customer Experience, Customer Retention, Sales Operations, Income Statement, Team Building, Store Management, Sales, Team Leadership, Multi-unit, People Development, Account Management, Cross-functional Team..., Recruiting, B2B, Management, Training, Leadership, Coaching, Selling, Time Management, Team Management, Customer Service, Hiring, Hands-on Training, Direct Sales, Highly motivated..., Building Relationships, P&L Management, Driving Results, Cold Calling, P&L
Education
City University of New York-Baruch College 1999 — 2004
B.A., Corporate Communications
Insight Global June 2012 - Present
CSI Tech November 2013 - February 2015
InterCall February 2009 - November 2011
T-Mobile USA August 2010 - July 2011
Amdocs November 2008 - February 2009
T-Mobile May 2008 - November 2008
T-Mobile May 2006 - May 2008
T-Mobile August 2005 - May 2006
Enterprise Rent-A-Car November 2004 - August 2005
Wentworth Marketing January 2004 - October 2004
Skills
Problem Solving, Program Management, Strategic Planning, Process Improvement, Superior Client Service, Public Speaking, Sales, Unix, Unix Shell Scripting, SQL, Oracle SQL, Informix, Perl, Java, Tidal Enterprise..., Adobe, PeopleSoft, Ensemble, Citrix, SharePoint, BMC Remedy, Quality Center, Service Desk, Salesforce.com, Tempo, Microsoft Office, Communication, Technical Liaison, Technical Writing, Forecasting, Retail, Systems Analysis, Business Analysis, Visio, Oracle, Access, Troubleshooting, Leadership, Management, Training, Data Analysis, Software Documentation, PMP, Integration, Enterprise Software, Vendor Management, XML, Windows Server, Project Planning, PL/SQL
Education
Georgia Institute of Technology 1998 — 2003
B.S., Industrial Engineering
Rosati-Kain 1994 — 1998
Benedictine University
M.S.M.O.B., Organizational Behavior
AT&T October 2014 - Present
Amtel LLC April 2013 - September 2014
T-Mobile January 2003 - April 2013
T-MOBILE USA January 2003 - April 2013
T-Mobile January 2003 - April 2013
Paradise Valley Holdings, DBA ACE TV RENTALS January 1998 - January 2003
Rent-A-Center January 1992 - January 1998
Friendly’s Corporation January 1990 - January 1992
Bess Eaton Donut Corporation January 1988 - January 1990
Israel Defense January 1980 - January 1988
Skills
Management, Training, Sales Operations, Employee Training, Leadership, Sales Management, Strategy, Customer Service, Merchandising, Profit, Retail, Sales, Telecommunications, Wireless, Direct Sales, Customer Retention, Customer Experience, Team Leadership, Selling, Coaching, Store Management, Recruiting, P, Cellular Communications, Inventory Management, Time Management, Loss Prevention, Performance Management, Marketing, Inventory Control, Hiring, Retail Sales, Team Building, Customer Satisfaction, Sales Process, Solution Selling, Mobile Devices, Product Marketing, Account Management
Education
Ben-Gurion University of the Negev
BA, Business Management
Wackenhut Services Inc. October 2013 - Present
AT&T u-verse – charlotte January 2012 - October 2013
Best Buy January 2011 - January 2012
T-Mobile USA January 2008 - January 2012
United States Marine Corps January 2000 - January 2004
Skills
Word Processing, Accurate Data Entry, Customer Retention, Technical Support, System Setup, Telephony, VoIP, Cable Networks, Wireless Networking, Network Security, Secret, Marine Corps, Dispatching, Mac OS, Internet Troubleshooting, Microsoft Office, Equipment Installation, Field Installation, Accurate Record Keeping, Troubleshooting, IPTV, Software Documentation
Education
Augusta State University - College of Business Administration 2006 — 2008
GEORGIA MILITARY COLLEGE 2004 — 2006
Associates of Science, Business Administration
PwC July 2014 - Present
Price Waterhouse Coopers November 2013 - Present
KPMG LLP September 2012 - October 2013
SON, University of Washington September 2011 - August 2012
T-Mobile USA June 2011 - September 2011
College Mapper Inc April 2011 - June 2011
Emergency Feeding Program January 2011 - March 2011
Skills
Project Management, Database Admin, Business Analysis, Requirements Analysis, SQL, Software Project..., Requirements Gathering, SDLC, SharePoint, Visio, Oracle, XML, Business Intelligence, Java, Unix, Integration, Agile Project Management, Telecommunications, PMO, Agile Methodologies, Change Management, Cross-functional Team..., Databases, Enterprise Software
Education
University of Washington 2010 — 2012
Master of Science in Information Management, Information Management
Birla Institute of Technology and Science
BE, Electronics and Electrical
MetroPCS April 2011 - Present
MasTec February 2010 - October 2010
Apple Inc. December 2008 - January 2010
T-Mobile, USA June 2006 - December 2008
AT&T February 2001 - April 2002
AT&T July 1996 - June 2001
SBC Internet Services 1996 - 2001
Skills
Project Management, CRM, Management, Conflict Resolution, Technical Support, Business Intelligence, Call Center, Trend Analysis, PMI, Coaching, Performance Management, PMP, Wireless Networking, Integration, Vendor Management, Troubleshooting, Process Improvement, Business Process, Networking, Change Management, Training, Business Analysis, Team Leadership, Leadership, Program Management, Operations Management, Customer Experience, Analysis, Product Management, Team Management, Software Documentation, Quality Assurance, Project Planning, Team Building, Outsourcing, Cross-functional Team..., Business Process..., Mobile Devices, Six Sigma, Telecommunications, Customer Satisfaction, Testing, Visio, Wireless, Databases, Customer Service, Account Management, VoIP, Customer Retention, Strategic Planning
Education
Aveta Business Institute 2013 — 2013
Six Sigma Green Belt Certification, Project Management, 3.50
Brookhaven Community College 2013 — 2013
Certificate, Project Management
California Coast University
Associate of Science (A.S.), Business Administration and Management, General
University of California, Santa Cruz
Certificate, Business, Psychology, CDAC Program
T-Mobile USA February 2004 - Present
Education
Briar Cliff University 2007 — 2009
Ford Motor Company - Product Development August 2014 - Present
Ford Motor Company - Product Development March 2013 - August 2014
Ford Motor Company - Purchasing August 2011 - March 2013
Ford Motor Company - Kansas City Assembly Plant June 2010 - August 2011
T-Mobile USA May 2009 - August 2009
Benson Institute May 2009 - May 2009
RMS - Advanced Programs January 2007 - July 2008
RMS - Naval Weapons Systems July 2006 - January 2007
Brigham Young University August 2005 - April 2006
Honeywell Aerospace May 2005 - August 2005
Skills
Analytical Abilities, Conflict Resolution, Financial Analysis, Engineering, Statistical Modeling, Statistical Programming, SAS/SQL, Product Development, Pro/Engineer, Unigraphics, C++, VBA, Priority Management, System Testing, Project Coordination, Analytical Skills, Capital Budgeting, Process Improvement, Financial Modeling, Analysis, Finance, Forecasting, Manufacturing, Data Analysis, Microsoft Excel, Variance Analysis, Market Research, Business Strategy, Cross-functional Team...
Education
Brigham Young University 2008 — 2010
MBA, Finance
Brigham Young University 2000 — 2006
BS, Mechanical Engineering and Statistics
PNM Resources July 2010 - Present
NM Consejo February 2003 - July 2010
Gap, Inc. June 2004 - July 2009
T-Mobile USA September 1997 - February 2003
Intuit, Inc. December 1995 - August 1997
Citicorp November 1983 - October 1995
Skills
Strategy, Leadership, Process Improvement, Strategic Planning, Start-ups, Human Resources, Recruiting, Cross-functional Team..., Project Management, Management, Vendor Management, Enterprise Software, Training, Accounts Payable, Public Speaking, Call Centers, Program Management, Employee Benefits, Outsourcing, Team Building, Direct Sales, Risk Management, Customer Service, MS Project, Business Process..., Customer Experience, Change Management, Operations Management, Budgets, Retail, Business Analysis, Sales, Fundraising, Forecasting, Team Leadership, Contract Negotiation, Analysis, Account Management, Technical Support, Marketing, Performance Management
Education
Brigham Young University
BS, Business Management / Marketing
University of Idaho
Webster University
MA, Finance
American National Insurance Company November 2013 - Present
Performance Concepts, Inc. January 2005 - Present
T-Mobile, USA May 2009 - October 2013
Ozarks Technical Community College October 1999 - May 2009
Skills
Leadership Development, Organizational..., Career Development, Certified Trainer, Training, MBTI, DDI, Employee Training, Coaching, Workshop Facilitation, Leadership, Management, Interviews, Public Speaking, Strategic Planning, Time Management, Training Delivery, Executive Coaching, Performance Management, Call Centers, Team Building, Personal Development, Organizational..., Management Development, Employee Engagement, Talent Management, Performance Consulting, 360 Feedback, Instructional Design, Conflict Resolution, Workforce Planning, Culture Change, Performance Improvement, Facilitation, Emotional Intelligence, Succession Planning, Onboarding, Employee Relations, Organizational Design, Blended Learning, Learning Management, Motivational Speaking, Needs Analysis, Career Counseling, Staff Development, Human Resources, Instructor-led Training, Training Facilitation, Resume Writing, E-Learning
Education
Bellevue University 2012 — 2014
Master's degree, Org. Leadership and Executive Coaching
Missouri State University 1989 — 1999
BS, Organizational Communications
New Grid Networks, Inc. March 2010 - Present
The HabiHut at WaterStep.org April 2012 - Present
Acorn Energy Inc. September 2012 - March 2014
Local Power Inc. June 2007 - June 2013
Caterham F1 September 2010 - August 2012
Team HTC Columbia April 2008 - August 2009
Local Power Inc. March 2007 - April 2008
Powder River Development Services LLC September 2006 - May 2007
Wavecall October 2005 - September 2006
T-Mobile USA January 2002 - September 2005
Skills
Sponsorship, Sports Marketing, Strategic Partnerships, Marketing, Business Development, Contract Negotiation, New Business Development, Marketing Strategy, Team Building, Telecommunications, Program Management, Mobile Devices, Business Strategy, Partnership Marketing, Start-ups, Strategic Planning, Relationship Marketing, Wireless, Sports, Marketing Communications, Mergers & Acquisitions, Management
Education
Bates College 1982 — 1987
Bachelor of Arts (B.A.)
Blue Box, an IBM Company July 2015 - Present
Responsys September 2014 - July 2015
Russell Investments May 2013 - September 2014
T-Mobile USA April 2011 - May 2013
Holland America Line April 2010 - February 2011
e-Dialog, an eBay Company October 2006 - April 2010
Microsoft March 2006 - October 2006
CodeCorrect, Inc. (Now MedAssets) January 2005 - February 2006
Philips Oral Healthcare May 2004 - December 2004
Evergreen Food Services January 2002 - January 2004
Skills
Email Marketing, Direct Marketing, Campaign Management, Mobile Marketing, Online Marketing, Social Media, Account Management, Budgeting, Social Media Marketing, Digital Marketing, Online Advertising, Marketing Strategy, Lead Generation, Database Marketing, Viral Marketing, Facebook, Multi-channel Marketing, Digital Strategy, SEO, CRM, Budgets, Customer Segmentation..., Program Management, Strategy, Analytics, Project Management, Marketing Management, B2B, Marketing, Market Research, Web Analytics, Leadership, Management, Segmentation
Education
University of Phoenix 1998 — 2000
BS, Business Management
Bellevue College 1993 — 1996
AA, Business
JML SRC L.L.C. August 2015 - Present
Jacobs February 2014 - June 2015
Black & Veatch April 2013 - February 2014
T-Mobile USA January 2008 - April 2013
US Navy April 2002 - November 2008
T-Mobile January 2006 - January 2008
T-Mobile October 1999 - January 2006
US Army January 1993 - January 1996
Skills
Project Management, Product Management, Process Improvement, Wireless, Negotiation, Team Building, Telecommunications, Program Management, Business Process..., Management, Business Analysis, LTE, Project Planning, Vendor Management, Leadership, Cellular Communications, Integration, 4G, Contract Negotiation, Construction, Analysis, UMTS, Troubleshooting, Strategy, Construction Management, CDMA, Microwave, 3G, Account Management, Testing, Fiber Optics, Engineering, Access, Data Analysis, T1, SDH, Cross-functional Team..., Microsoft Office, CRM, MS Project, Product Development, Process Scheduler, Quality Assurance, Change Management, Software Documentation, Microsoft Project
Education
University of Minnesota-Twin Cities 2015 — 2016
Project Management
Augsburg College 2008 — 2012
Certificate, MA Leadership
Saint Mary's University of Minnesota 2005 — 2007
MA, Management
Metropolitan State University 2002 — 2005
BA, Liberal Arts
T-Mobile January 2015 - Present
T-Mobile September 2012 - January 2015
T-Mobile USA 2011 - September 2012
T-Mobile 2006 - 2011
T-Mobile 2005 - 2006
T-Mobile 2004 - 2005
T-Mobile 2004 - 2004
drugstore.com 2000 - 2003
Skills
Telecommunications, Process Improvement, Business Analysis, Management, Team Leadership, SAP, Testing, SharePoint, Supply Chain, Disaster Recovery, Security, Customer Experience, Business Process..., Leadership, Analysis, Integration, Outsourcing, Project Management, Retail, Cross-functional Team..., Supply Chain Operations
Education
Green River Community College 1998 — 1999
Bellevue Community College
Currently pursuing Bachelor of Arts in Business Administration, Business
The Wayfarer August 2015 - Present
24 Seven Inc. March 2015 - Present
SEPHORA June 2015 - September 2015
T mobile usa January 2014 - March 2015
Lush Spa July 2013 - January 2014
L'Occitane en Provence 2012 - 2013
Skills
Corrective makeup..., Bridal Looks, Lifestyle Counseling, Photo Shoots, Facials, Body Massage, Nutritional Counseling, Hosting, Customer Service, Skin Care, Deep Tissue Massage, Retail Sales, Skin Care Products, Makeup Artistry, Aromatherapy, Aesthetics, Time Management, Cosmetology, Waxing, Beauty Industry, Spa, Hair Care, Personal Care, Product Knowledge, Makeovers, Holistic Health, Fashion, Runway, Social Networking, Sales, Marketing
Education
Atelier Esthetique Institute of Esthetics 2012 — 2012
Esthetiques Certification, Aesthetician/Esthetician and Skin Care Specialist, 3.0
Borough of Manhattan Community College 2011 — 2013
Associate’s Degree, Public Relations, Advertising, and Applied Communication
Borough of Manhattan Community College
HTC June 2015 - August 2015
Microsoft July 2014 - June 2015
Microsoft December 2013 - March 2014
Tax Credit Group of Marcus & Millichap October 2013 - November 2013
Efinancial November 2012 - July 2013
Microsoft Corporation May 2011 - November 2012
Microsoft Corporation January 2011 - May 2011
T-Mobile USA March 2008 - November 2010
Microsoft March 2007 - March 2008
Starbucks May 2006 - July 2006
Skills
SharePoint, Crystal Reports, Visio, SQL, VB.NET, Process Improvement, SSIS, Databases, Microsoft Office, Business Intelligence, HTML, Data Analysis, ASP.NET, Analytics, Access, SSAS, DAX, SSRS, Software Documentation, VBA, Visual Basic, Analysis, Salesforce.com, PowerPivot
Education
Washington State University - College of Business and Economics 2004 — 2006
BA Business Administration, Management Information Systems
Bellevue College 2002 — 2004
AAS, Business
Bellevue Community College 2007 — 2009
Business Intelligence
SHI International Corp. July 2014 - Present
SHI June 2010 - Present
Ultimate Sound and Karaoke June 2007 - Present
T-Mobile USA January 2005 - May 2010
High Country Radio Network June 2003 - January 2005
Ultimate Wireless Communications January 1997 - January 2003
Radio Shack Franchise January 1996 - January 1998
Skills
Customer Relations, Customer Satisfaction, Cold Calling, Customer Service, Radio, Fundraising, Event Management, Excel, Retail, Inventory Management, Telephone Skills, Coaching, Budgeting, Account Management, Sales Management, Direct Sales, New Business Development, Advertising, Microsoft Excel, Sales
Education
Colorado Tech University 2007 — 2009
Bachelor, Business Administration
Colorado Technical University 2006 — 2007
Assoicates, Business Admin
Brigham Young University - Idaho 1994 — 1995
General Studies
Qualfon March 2013 - Present
Center Partners/ T-mobile September 2012 - March 2013
Center Partners November 2010 - September 2012
Center Partners/ T-mobile August 2009 - November 2010
Center Partners/ T-mobile August 2008 - August 2009
Icon Security May 2007 - August 2008
Icon Security Group April 2005 - August 2008
T-Mobile USA August 2007 - May 2008
Firstline Security April 2003 - September 2005
Skills
Call Center, Sales Management, Workforce Management, Sales Operations, Customer Satisfaction, Customer Service, Leadership Development, Coaching, Avaya, Sales Process, Management, Direct Sales, Microsoft Office, Cold Calling, Public Speaking, Operations Management, Telemarketing, Sales, Account Management, Salesforce.com, Leadership, Training, Customer Experience, Call Centers, Customer Retention, Outsourcing, Time Management, Employee Training, Selling, Team Leadership, Performance Management, Fantasy Football, Poker
Education
Boise State University 2003 — 2005
Associate’s Degree, Associates of Science, 3.2 GPA
Northwest Nazarene University 2002 — 2003
Biochemistry
Lockheed Martin October 2014 - Present
Accenture Federal Services AFS December 2012 - October 2014
Accenture May 2012 - December 2012
Comcast cable January 2007 - May 2012
T-Mobile USA November 2006 - January 2007
Total E&P September 2002 - February 2003
Skills
PHP and MySQL, MS Office Suite, Systems Analysis, System Administration, Unix, Microsoft Office, Management, System Deployment, SDLC, Troubleshooting, Project Planning, Project Management, Analysis, Networking, Testing, Databases, Change Management, Consulting, Process Improvement, Software Installation, Data Center, Research, Leadership, Training, Engineering, Telecommunications, Business Analysis, Microsoft Excel, Hardware, Information Technology
Education
Bowie State University 2006 — 2009
M.Sc, Management Information System
Federal University of Technology Owerri 1998 — 2004
B.Eng, Communications Engineering
BlueStream Professional Services June 2015 - July 2015
Crown Castle February 2015 - May 2015
Nexius February 2013 - January 2015
AT&T August 2011 - February 2013
T-Mobile USA April 2010 - August 2011
T-Mobile USA May 2005 - April 2010
T-Mobile USA March 2002 - May 2005
T-Mobile/Voicestream Wireless July 2000 - March 2002
T-Mobile/Aerial Communications July 1999 - July 2000
Skills
Computer Network..., UMTS, T1, Vendor Management, Optical Fiber, Telecommunications, Cellular Communications, Wireless, Fiber Optics, LTE, 2G, 3G, Gigabit Ethernet, Management, Antennas, Project Management, Team Mentoring, WCDMA, HSPA, Field Installation, RF & Microwave Design, Mobile Devices, RF, VoIP, 4G, Ethernet, CDMA, RF Engineering, GSM, WiMAX, Microwave, Networking, Network Design, IP, Wireless Networking, WiFi, Switches, GPRS, RAN, Rollout, Managed Services, EVDO, Wireless Broadband, Backhaul, Salesforce.com, Microsoft Excel, Transmission, Broadband, Team Building
Education
Indiana University of Pennsylvania 1998 — 1999
Business Management
Bob Jones University 1994 — 1998
Bachelor of Science, Communications
HubSpot July 2014 - Present
Avention October 2012 - July 2014
Harte-Hanks, Inc. September 2011 - October 2012
Aberdeen Group, a Harte-Hanks Company July 2009 - October 2012
Aberdeen Group March 2007 - July 2009
Aberdeen Group, Inc, March 2007 - January 2008
T-Mobile USA April 2005 - March 2007
Skills
B2B Marketing, Solution Selling, Demand Generation, B2B, New Business Development, Account Management, Salesforce.com, Lead Generation, Consultative Selling, Cold Calling, Mobile, Social Media Marketing, Online Marketing, Online Advertising, SaaS, Go-to-market Strategy, Enterprise Software, Sales Process, Direct Sales, Marketing Strategy, Selling, Marketing, Sales Operations, Sales Management, Business Development, Mobile Devices, Start-ups, Sales Enablement, Sales Enablement Tools, Field Enablement, Field Readiness, Sales Execution, CRM, Leadership, Strategy, Product Marketing, Business Intelligence, Sales
Education
Bates College 2000 — 2005
Bachelor of Arts (BA), Economics
USAID July 2015 - Present
Unisys December 2014 - Present
T-Mobile USA September 2009 - January 2014
Tmobile September 2008 - September 2009
Tmobile January 2008 - September 2008
Knology January 2006 - January 2008
Skills
Trend Analysis, Business Strategy, Job Coaching, Telecommunications, Telecommunication..., Human Resources, Trending, Multi Tasking, Marketing Communications, Marketing Strategy, Project Management, Project Coordination, Troubleshooting, Sales Management, Direct Sales, Operations Management, Microsoft Office, Microsoft Excel, Microsoft Word, Small Business, Team Leadership, Team Building, Team Management, Event Management, Coaching, Training, Call Centers, Leadership Development, Organizational..., Customer Experience, Employee Training, Performance Management, Social Networking, B2B
Education
LSU Shreveport 2015 — 2016
Master of Business Administration (MBA), Business Administration and Management, Emphasis in HR Mgmt
Georgia Regents University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.15
Verizon Wireless June 2013 - Present
T-Mobile October 2012 - May 2013
St. Joseph Mercy Oakland October 2011 - October 2012
T-Mobile USA September 2008 - December 2011
Disney College Program June 2008 - August 2008
Famous Dave's BBQ Restaurant July 2006 - March 2008
Skills
Customer Service, Time Management, Microsoft Excel, Sales, PowerPoint, Quotas, Cash Flow, Customer Retention, Customer Experience, Direct Sales, Customer Satisfaction, Wireless, Sales Process, Training, Account Management, Sales Management, Troubleshooting, Cold Calling, Telecommunications, Solution Selling, Sales Operations, Retail, Cellular Communications, Networking, Mobile Devices, Selling, Mobile Technology, Retail Sales, Management, B2B, Mobile Communications, Sales Presentations
Education
Baker College of Auburn Hills 2014 — 2015
Bachelor's Degree, Business Management
Baker College of Auburn Hills 2012 — 2014
Associate's Degree, Business Managment
Baker College Center for Graduate Studies 2010 — 2011
Certificate, Phlebotomy
St. Clair Community College
Bachelor's degree, Business Management
ADP April 2014 - Present
Pizza Hut May 2012 - May 2014
ADP July 2013 - April 2014
ADP June 2012 - July 2013
T-Mobile USA August 2008 - May 2012
Pizza Hut May 2001 - September 2008
Dr Greene's Medical Center August 1997 - January 1998
Skills
Wireless, Mobile Devices, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Internet Explorer, Front Office Support, Restaurant Management, Payroll, Management, Word Processing, Desktop Publishing, Windows, Call Centers, Customer Retention, Training, Customer Experience, Telephone Skills, Team Building, Team Leadership, Leadership Development, Recruiting, Coaching, Sales, Customer Service, Event Planning, Technical Support, Fundraising, Hiring, Nonprofits, Leadership, Data Entry, Teamwork, Outlook, Social Networking, Employee Relations, Time Management, Access, Performance Management
Education
A. R. Johnson Health Sciences and Engineering Magnet High School 1993 — 1997
High School Diploma, Health Professions and Related Clinical Sciences, Other
Augusta State University
some coursework completed, Pre-Medicine/Pre-Medical Studies
Axia College
some course work completed, Marketing
T-Mobile USA October 2007 - March 2012
Money Tree January 2005 - January 2007
CenterTwist January 1998 - January 2004
Skills
Telecommunications, Wireless, Customer Service, GSM, UMTS, Microsoft Office, 3G, Process Improvement, Microsoft Word, Cellular Communications, Call Center, RF Engineering
Education
Bellevue College
AT&T Mobile and Business Solutions July 2013 - Present
AT&T Mobility December 2010 - July 2013
CWA Local 4900 June 2009 - July 2013
AT&T Mobility May 2008 - December 2010
Brighthouse Networks September 2007 - February 2008
T-Mobile USA September 2005 - May 2007
Skills
Customer Service, Customer Retention, Sales, Information Technology, Mobile Technology, Management, Wireless, Sales Management, Customer Satisfaction, Retail, Selling, Advertising, Mobile Devices, Telecommunications, Team Management, Customer Experience, Team Building, Team Leadership, Account Management, Direct Sales, Sales Operations, Microsoft Office, Solution Selling, Strategic Planning, Training, Sales Process, Cellular Communications, Public Speaking, Networking, Inventory Management, Coaching, Leadership, Retail Sales, Store Management, Troubleshooting, VoIP, Social Media, Microsoft Word, Sales Presentations, Time Management, Microsoft Excel, Process Improvement, Employee Training, B2B, Marketing
Education
IUPUI 2005 — 2006
N/A, Visual Communications
Ball State University 2002 — 2005
N/A, Telecommunications
perry meridian 1998 — 2002
Academic Honors Diploma, Academic Honors Diploma
City Creek Reserve July 2008 - Present
T-Mobile USA May 2007 - August 2007
American Express April 2004 - August 2006
HSBC May 2002 - October 2003
Pacific Northwest National Laboratory April 2001 - August 2001
Skills
Financial Analysis, Forecasting, Statistical Modeling, Microsoft Excel, Risk Management, Cost Benefit, Management, Analysis, Data Analysis, Finance, Presentations, Capacity Planning, Market Research, Financial Modeling, Process Improvement, Cross-functional Team..., Product Development, Pricing, Strategic Financial...
Education
Brigham Young University 2006 — 2008
Masters
Brigham Young University 1999 — 2002
Bachelor of Science Degree
Pasco High School
St. Luke's Health System of Idaho September 2012 - Present
T-Mobile USA February 2009 - August 2012
T-Mobile March 2003 - February 2009
T-Mobile November 2000 - March 2003
Nordstrom August 1999 - November 2000
Skills
Information Security, Digital Forensics, Risk Assessment, eDiscovery, Corporate Investigations, Network Security, Computer Forensics, Security, Vulnerability Assessment, Computer Security, Network Engineering, Information Technology, Network Design, Firewalls, Telecommunications, ITIL, Troubleshooting, Litigation Support, VPN, Networking, Information Security..., PCI DSS, Data Center, Penetration Testing, CISSP
Education
Edmonds Community College 2008 — 2011
Certificate, Digital Forensics, 4.0 Honor Roll
Brigham Young University 1980 — 1984
B.S., Computer Science
CRG Events September 2009 - July 2010
CRG Events December 2007 - March 2009
Self-employed September 2005 - November 2007
T-Mobile USA December 2003 - September 2005
Education
Seattle University 1999 — 2003
BA, Computer Science; Minor in Studio Art
British Columbia Institute of Technology 1997 — 1998
Certificate of Technology, Software Systems Development
Goodman Manufacturing January 2014 - Present
Goodman Manufacturing October 2011 - January 2014
Goodman Manufacturing November 2010 - November 2011
Goodman Manufacturing June 2008 - November 2010
Airtime A/C and Heating May 2007 - March 2008
T-Mobile, USA July 2006 - May 2007
T-Mobile, USA October 2004 - July 2006
Gandolfo's Deli December 2003 - October 2004
Information Alliance 2002 - 2003
Skills
Employee Relations, Performance Management, HRIS, Process Improvement, Outlook, PowerPoint, Excel, Word, Problem Solving, Team Building, Microsoft Office, Change Management, Inventory Management, Data Analysis, Public Speaking, Team Leadership, Interviewing, Customer Relations, Customer Satisfaction, Microsoft Excel, Human Resources, Training, Sales, Employee Training, Management, Customer Service, Organizational..., Onboarding, Payroll, Recruiting, Employee Benefits, Workforce Planning, New Hire Orientations, Succession Planning, Benefits Administration, Interviews
Education
Utah State University 2002 — 2005
Bachelors, Management and Human Resources
Brigham Young University - Idaho 1998 — 2002
Associates, Business Management
T-Mobile USA January 2007 - Present
PBOSG at NASA Plum Brook Station March 2001 - January 2007
Cedar Fair, LP 1990 - 1998
Bleile Technical Services, Inc. 1986 - 1990
Dan-Mar Company Incorporated 1974 - 1986
Skills
Wireless, Systems Engineering, Telecommunications, UMTS, Engineering, IP, Linux, VoIP, Program Management, LTE, Requirements Analysis, Vendor Management, Project Management, GSM
Education
Bowling Green State University 1972 — 1981
AA, Electronics, Programming, Chemistry
T-Mobile USA September 2005 - June 2013
Boise State University August 1999 - August 2005
Boise State University May 1996 - August 1999
Education
Boise State University
MS, Instructional & Performance Technology
Boise State University
BS, Social Work
T-Mobile, USA January 2011 - Present
T-Mobile, USA March 2009 - January 2011
T-Mobile, USA May 2006 - March 2009
T-Mobile, Hot Spot May 2005 - May 2006
Old Navy/Gap, Inc. October 2003 - May 2005
Old Navy/Gap, Inc. June 2002 - October 2003
Old Navy/Gap, Inc. June 2000 - June 2002
Skills
Employee Relations, Performance Management, Leadership Development, Employee Training, Process Improvement, Workshop Facilitation, Project Management, SPHR, Succession Planning, Talent Acquisition, Talent Management, Workforce Planning, HRIS, Human Resources, Employee Benefits, Organizational Design
Education
Southern Methodist University 2011 — 2015
Master of Liberal Studies, Organizational Dynamics
Baylor University - Hankamer School of Business 1995 — 2000
Bachelor of Business Administration, Finance
AT&T June 2015 - Present
T Mobile USA May 2013 - October 2013
Education
Baylor University - Hankamer School of Business 2012 — 2014
Bachelors of Business Administration, Management, 3.2/4.0 Major
High Point University 2010 — 2012
Computer Science
T-Mobile 2013 - April 2014
T-Mobile USA July 2007 - 2012
T-Mobile USA May 2005 - July 2007
Xversity 2005 - 2006
Skills
Product Marketing, Customer Experience, Program Management, Product Lifecycle..., Product Management, Mobile Devices, Marketing, Visio, Vendor Management, Telecommunications, Mobile Marketing, Customer Satisfaction, Mobile Technology, E-commerce, Wireless, Requirements Gathering, Cross-functional Team...
Education
Boston University 1998 — 2000
University of Washington
T-Mobile May 2015 - Present
T-Mobile May 2013 - Present
T-Mobile April 2011 - April 2013
T-Mobile August 2010 - April 2011
T-Mobile January 2009 - August 2010
T-Mobile USA April 2007 - January 2009
T-Mobile January 2006 - April 2007
Skills
Cross-functional Team..., Wireless, Contract Negotiation, Retail, Planning, Project Planning, Telecommunications, Direct Sales, Strategy, Sales Operations, Account Management, Competitive Analysis, Sales Process, Sales Management, Business Development, Sales, Team Building, Team Leadership, B2B, Marketing, Marketing Strategy, Negotiation, Leadership, Customer Service, Mobile Devices, Customer Retention, Strategic Partnerships, Product Management
Education
Texas Tech University 1999 — 2002
JD/MBA, Sales Leadership & Contract Negotiation
Bard College at Simon's Rock 1994 — 1998
BA, Literary Studies
REI April 2012 - Present
Medify, Inc. 2011 - 2012
Premera Blue Cross 2010 - 2011
T-Mobile USA 2007 - 2009
T-Mobile USA 2004 - 2006
Classmates Online, Inc. 2003 - 2004
AAA Travel 2000 - 2003
AAA Insurance 1998 - 2000
AAA Insurance 1996 - 1998
WR Grace 1990 - 1994
Skills
Product Management, Leadership, Product Marketing, Strategy, Cross-functional Team..., Marketing, Strategic Partnerships, Competitive Analysis, Program Management, Project Management, Forecasting, Process Improvement, Strategic Planning, E-commerce, Management, Pricing Strategy, Analytics, Marketing Communications, Business Strategy, Sales, Segmentation, Project Planning, Customer Insight, Marketing Management, P&L Management, Marketing Strategy
Education
Babson College - Franklin W. Olin Graduate School of Business
MBA, Marketing
Mannheim American
Northeastern University
BS, Finance
T-Mobile January 2011 - Present
T-Mobile, USA June 2008 - January 2011
FiberTower October 2006 - June 2008
T-Mobile March 1999 - August 2006
Aerial Communications 1995 - 1999
Cellular One 1994 - 1995
Ameritech 1992 - 1994
Ameritech 1990 - 1992
Skills
RF System Design, Traffic Engineering, System Quality Metrics..., LNA Usage, RF System Sweep, Antenna Placement, Local Channel..., Frequency Hopping..., Spectrum Management, Cell Split Strategies, Strategies, System Deployment, RF, Usage, Performance Metrics, Antennas, Health, Channel, Temporary Placement, Telecommunications, Vendor Management, Wireless, Cross-functional Team..., GSM, Process Improvement, UMTS, Contract Negotiation, Financial Analysis, Analytics, Management, LTE, Leadership, Project Planning, 3G, Network Design, CDMA, Mobile Technology, Start-ups, Product Management, Program Management, Networking, 4G, IP, CRM, Business Strategy, Microwave, Business Process
Education
Auburn University, College of Business 2009 — 2011
EMBA
Columbia College Chicago 1988 — 1991
BA, Management
Thornwood High School
Consulting 2014 - Present
U.S. Cellular 2009 - 2014
T-Mobile USA 2002 - 2009
1stAg 2001 - 2002
BearingPoint 2000 - 2001
Amadeus 1994 - 2000
Royal Caribbean International 1992 - 1994
Infosys 1990 - 1992
Skills
Enterprise Architecture, SOA, SDLC, Integration, Vendor Management, IT Strategy, Telecommunications, Solution Architecture, Agile Methodologies, Software Project..., Business Intelligence, Wireless, Software Development, Data Warehousing, Cloud Computing, Program Management, Requirements Analysis, Mobile Devices, Business Analysis, IT Management, Enterprise Software, Agile Project Management, EAI, PMO, PMP, Architecture
Education
University of Michigan - Stephen M. Ross School of Business 2007 — 2009
MBA, Strategy, Finance, Leadership
Birla Institute of Technology and Science 1985 — 1989
Master of Science, Computer Science
Taubman Co. January 2010 - Present
Taubman Company April 2006 - December 2009
Microcenter 2005 - 2006
T-Mobile USA 2003 - 2005
FranklinCovey 1994 - 2004
Skills
Retail, Strategic Planning, Shopping Centers, New Business Development, Contract Negotiation, Sales, Team Building, Social Media Marketing, Real Estate, Leadership, Business Strategy, Contract Management, Management, Account Management, Marketing Communications, Business Planning, Event Management, Sales Management, Construction, Negotiation, Project Management, Business Development, Budgets, Property Management, Competitive Analysis, Team Leadership, Income Statement, Marketing, Vendor Management, Strategy, Coaching, Leadership Development, Team Management, Customer Service, Event Planning, Marketing Strategy, Training, Project Planning, Advertising, Change Management, Public Relations, Process Improvement
Education
Brigham Young University 1984 — 1990
BS, Commercial Physical Education
T-Mobile USA 2007 - Present
T-Mobile 2005 - 2007
VoiceStream 2000 - 2003
Skills
Solution Selling, Cross-functional Team..., Sales Management, Telecommunications, Sales Operations, Wireless, Strategic Partnerships, Direct Sales, Sales, Customer Satisfaction, Vendor Management, Customer Experience, Account Management, Start-ups, Mobile Devices, Leadership, Contract Negotiation, Team Building, B2B, Management, Retail, Sales Process, P&L Management, Customer Retention, Business Development, Product Marketing, Selling, Salesforce.com, Strategy, Product Management, Competitive Analysis, Lead Generation, CRM, Cold Calling, Go-to-market Strategy, Channel Partners, Sales Presentations, SaaS, New Business Development, Key Account Management, Call Centers
Education
Boston College 1983 — 1987
Bachelor of Science (B.S.), Marketing
T-Mobile USA November 2006 - Present
Starbucks August 2001 - November 2006
Micron Electronics, Inc December 1997 - August 2001
Skills
Internal Audit, IT Audit, Risk Assessment, Sarbanes-Oxley Act, Information Security, Process Improvement, Enterprise Risk..., Auditing, Security, Network Security, CPA, Information Security..., Leadership, Fraud, Computer Security, Governance, PCI DSS, Business Continuity, COBIT, ISO 27001
Education
Boise State University 1993 — 1997
BBA, Accounting with Internal Audit Emphasis
Our World Neighborhood Charter School August 2008 - Present
T-Mobile USA 2005 - 2007
Education
Boston College 2001 — 2003
CellularONE, NE AZ July 2010 - Present
T-Mobile USA 1999 - July 2010
Skills
Telecommunications, Vendor Management, Cellular Communications, Cross-functional Team..., Team Leadership, UMTS, Mobile Devices, Operations Management, VoIP, Testing, Product Management, Wireless, GSM, Call Centers, 3G, Project Management, Computer Network..., Strategic Planning, Network Design, Contract Negotiation, Strategic Partnerships, Solution Selling, CDMA, Program Management, Strategy, Process Improvement, Management, Networking, Customer Service, 4G, IP, Troubleshooting, Integration, Wireless Networking, PMP, LTE, WiMAX, Project Planning, Business Analysis
Education
Brigham Young University 1985 — 1989
BS, Finance
Mesa Community College 1980 — 1985
AA, Business
Microsoft January 2012 - Present
Microsoft August 2010 - January 2012
KnowledgeBase Marketing March 2010 - August 2010
JP Morgan Chase September 2008 - October 2009
Washington Mutual September 2007 - September 2008
T-Mobile, USA August 2005 - August 2007
Florida State University 2000 - 2005
Skills
Credit Risk, Statistical Modeling, ALLL / Loss Forecasting, Predictive Modeling, Data Mining, SAS, Analytics, ALLL, Statistics, Economics, Econometrics, Risk Management, Analysis, Strategy, Macroeconomics, Segmentation, Data Analysis, Business Intelligence, Financial Risk, Financial Modeling, Predictive Analytics, Quantitative Analytics, Business Analytics, R, Market Analysis
Education
Florida State University 2002 — 2005
Doctor of Philosophy (PhD), Economics
Florida State University 2000 — 2002
Master of Science (MS), Economics
Boğaziçi University 1995 — 1999
BS, Mathematics
Besiktas Ataturk Anadolu Lisesi 1991 — 1994
High School
TED Koleji
T-Mobile, USA July 2004 - Present
t-mobile 2004 - 2007
Malsha Distributors January 2002 - July 2004
CNCG January 2000 - January 2002
NY Post January 1998 - January 2000
Education
Baruch College, City University of New York (CUNY) 1982 — 1987
AT&T Labs, Inc. April 2011 - Present
AT&T Labs, Inc. August 2010 - March 2011
T-Mobile USA February 2009 - May 2010
T-Mobile USA July 2006 - December 2008
T-Mobile USA August 2005 - July 2006
Grameen Phone Limited-Telenor ASA December 2000 - August 2005
Grameen Phone Limited-Telenor ASA October 1998 - December 2000
CityCell (Singtel-PBTL joint venture) July 1994 - September 1998
Computer Center, Bangladesh University of Engineering & Technology January 1994 - July 1994
Education
Institute of Business Administration, Dhaka University 1993 — 1995
Master of Business Administration (M.B.A.), Finance
Bangladesh University of Engineering and Technology 1987 — 1992
Bachelor’s Degree, Electrical & Electronic Engineering
T-Mobile USA 2000 - Present
T-Mobile USA July 1999 - Present
VoiceStream Wireless July 1999 - May 2001
Air Force National Guard - Washington State 1995 - 2001
Skills
Switching, Wireless, IPS, Data Center, IP, Network Design, Telecommunications, UMTS, GSM, Network Security, LTE, Security Architecture..., Network Architecture, 4G, Cloud Computing, Call Centers, Security
Education
Brigham Young University 1981 — 1984
Bachelor of Science (BS), Computer Science with Minor in Military History
FUJIFILM SonoSite, Inc. November 2012 - Present
Avanade April 2010 - November 2012
T-Mobile, USA 2006 - March 2009
Skills
College Recruiting, Talent Acquisition, Technical Recruiting, Internet Recruiting, Applicant Tracking..., Interviews, Onboarding, Benefits Negotiation, Contract Recruitment, Employee Benefits, Employee Relations, Hiring, Human Resources, Management, Recruiting, Screening, Screening Resumes, Sourcing, Talent Management, Taleo
Education
Bellevue College
XRS Corporation September 2013 - Present
Blackbay February 2010 - July 2013
Intermec Technologies March 2008 - February 2010
T-Mobile USA September 2003 - August 2007
Sprint Paranet Solutions (Sprint E-solutions) March 1986 - May 2003
Skills
Channel, Direct Sales, Go-to-market Strategy, Management, Managed Services, Enterprise Software, Sales Operations, Sales Management, SaaS, Mobile Devices, Strategic Partnerships, Selling, Account Management, Solution Selling, Professional Services, Wireless, Salesforce.com, Product Management, Sales, Channel Partners, Security, Sales Process, Leadership, Integration
Education
Bowling Green State University 1977 — 1981
Bachelor of Science in Business Administration, Selling and Sales Management
T-Mobile USA September 2007 - Present
T-Mobile August 2004 - September 2007
VoiceStream and T-MOBILE June 2002 - August 2004
Omnipoint January 1998 - June 2002
Omnipoint September 1996 - January 1998
Skills
Telecommunications, Wireless, GSM, UMTS, 3G, IP, VoIP, Cellular Communications, Vendor Management, 4G, Computer Network..., LTE, CDMA, Network Design, Troubleshooting, Switches, Mobile Devices, Ethernet, GPRS, Program Management, RF, Integration, Mobile Communications, SS7, 2G
Education
State University of New York at New Paltz 1992 — 1996
Bachelor's degree
State University of New York at Binghamton 1991 — 1993
T-Mobile USA December 2008 - Present
Propex December 2005 - November 2007
Propex May 2003 - December 2005
BP May 1999 - May 2003
Amoco Fabrics and Fibers Company July 1998 - May 1999
Skills
Statistics, Strategic Planning, Customer Retention, Account Management, Process Engineering, Project Management, Telecommunications, National Accounts, National Retail, People Development, Sales Presentations, Sales Management, Mentoring, Team Building, Textile Industry
Education
Institute of Textile Technology 1996 — 1998
Master of Science, Business Management and Textile Technology
Auburn University 1991 — 1996
Bachelor of Science, Textile Engineering; Computer Science
Georgia Institute of Technology - Georgia Tech College of Management
Accounting and Finance
Greenville Water September 2013 - Present
T-Mobile USA June 2004 - July 2013
Safeco Insurance May 2000 - June 2004
Skills
Wireless, SharePoint, Vendor Management, Troubleshooting, Telecommunications, Disaster Recovery, System Administration, Network Security, Windows Server, Network Administration, Process Improvement, Active Directory, Integration, VMware, Cisco VoIP, Avaya, Unix, Cisco Technologies, Server Administration, System Deployment, Network Design, Project Management, VoIP, Switches, Data Center, Networking, Servers, Wireless Networking, Technical Support, Blackberry Enterprise..., VPN, Operating Systems, Firewalls, Virtualization, Hyper-V, DHCP, Hardware, TCP/IP, Security
Education
Bob Jones University 1994 — 1998
Bachelor of Science (BS), Business
T-Mobile March 2012 - Present
T-Mobile, USA February 2011 - March 2013
T-Mobile USA February 2008 - February 2012
SunCom Wireless September 2002 - February 2008
SunTrust Bank June 2001 - September 2002
SunTrust Bank February 2000 - June 2001
Capital One January 1993 - January 2000
Skills
Staff Development, Leadership Development, Performance Improvement, Training Management, Performance Management, Organizational..., Executive Coaching, Management Development, Leadership, Training, Employee Training, Onboarding, Coaching, Talent Management, Human Resources, Change Management, Consulting, Strategic Planning, MBTI, Succession Planning, Employee Engagement, Training Delivery, Organizational..., Program Management, Personnel Management, Employee Relations, Interviews, Workforce Planning, Talent Acquisition, Recruiting, Career Development, Team Building, Hiring, Workshop Facilitation
Education
University of Texas 2012 — 2012
Certification, Executive Coaching Certification/OD, A
Averett University 1997 — 1999
MBA, Business
Merrimack College 1974 — 1978
BS, Bus Ad/.Marketing
Wells Fargo October 2012 - Present
T-Mobile, USA October 2010 - October 2012
T-Mobile, USA July 2006 - October 2010
T-Mobile, USA December 2001 - July 2006
Education
DeVry University Phoenix 1998 — 1999
Bachelor of Applied Science (BASc), Information Technology
Austin Peay State University 1992 — 1996
Bachelor of Arts (BA), Business Management
T-Mobile USA October 2011 - Present
Tim O'Regan Communication Strategies April 2009 - October 2011
Cyren Call Communications December 2006 - March 2009
Sprint Nextel October 2003 - December 2006
Amlev Dershowitz Communications April 2002 - October 2003
Freei Networks June 2000 - October 2000
JP Morgan January 2000 - May 2000
KWR International June 1999 - September 1999
U.S. Peace Corps and Municipality of Paihuano September 1995 - November 1997
Office of Congressman Edward J. Markey September 1992 - August 1995
Education
Columbia University - School of International and Public Affairs 1998 — 2000
Master of International Affairs, Economics and Finance
Boston College 1987 — 1991
Bachelor of Arts, History
T-mobile Account Development RepresentativeT-Mobile2005 - Present
T-Mobile USA 2005 - Present
Education
Augusta State University 2002 — 2005
BA, Communications, Public Relations
ConocoPhillips July 2014 - Present
ConocoPhillips March 2014 - Present
KC Credit Services December 2012 - March 2014
CLEAR February 2010 - April 2012
De Lage Landen June 2007 - August 2009
Hooper Holmes April 2004 - May 2007
T-Mobile USA May 2000 - June 2003
Skills
Process Improvement, Program Management, Performance Management, Project Management, Recruiting, Team Building, Software Documentation, Change Management, Sales, Coaching, Analysis, Business Process, IT Service Management, Human Resources, Team Leadership, Integration, Customer Service, Budgets, Call Centers, Operations Management, Active Directory, Employee Training, System Administration, Customer Retention, Employee Relations, Telecommunications, Hiring Employees, Globalization, Vendor Relationships, Service Desk Management, Process Redesign, Start-ups, World Class Customer..., ITIL Implementation, Performance Benchmarking
Education
Baker University
Master of Science, Business Management
Fairmont State College
Bachelor of Science, Psychology
Fairmont State College
Associate of Arts
T-Mobile December 2012 - Present
T-Mobile April 2012 - Present
T-Mobile USA May 2008 - April 2012
T-Mobile, USA January 2008 - May 2008
T-Mobile, USA June 2007 - January 2008
T-Mobile USA February 2006 - June 2007
T-Mobile USA July 2005 - February 2006
T-Mobile USA February 2005 - July 2005
T-Mobile USA July 2004 - February 2005
Skills
Employee Training, Vendor Management, Call Centers, Cross-functional Team..., Strategy, Performance Management, Telecommunications, Customer Experience, Call Center
Education
Boise State University 1997 — 2000
Psychology
T-Mobile USA January 2007 - Present
T-Mobile USA January 2004 - Present
Education
Bharathiar University 1994 — 1998
BS, Engineering
T-Mobile, USA April 2014 - Present
T-Mobile, USA March 2004 - April 2014
Skills
Telecommunications, Sales Operations, B2B, Sales, Negotiation, Cold Calling, Wireless
Education
Auburn University 1999 — 2003
Marketing
Centennial HS
Brookstone September 2013 - Present
T-Mobile USA July 2007 - May 2012
Education
Baruch College, City University of New York (CUNY) 2005 — 2009
BA, Business Communication
T-Mobile, USA April 2006 - Present
Simms Tax Service February 2003 - May 2005
Education
Bowie State University
05/2011
Hewlett-Packard January 2015 - Present
DIRECTV May 2013 - March 2014
T-Mobile USA, Field Service Center March 2008 - June 2012
T-mobile USA, Field Service Center November 2007 - March 2008
T-mobile USA, Field Service Center May 2006 - November 2007
T-mobile USA July 2005 - May 2006
Skills
Cross-functional Team..., Microsoft Office, Customer Experience, Workforce Management, Contact Centers, Analysis, Management, Business Analysis, Process Improvement, Call Centers, SQL, Oracle, Microsoft Excel, Access, Staffing Analysis, Aspect, Process Management, Workforce Planning, Project Management, Downstream Processing, Document Processing, Customer Service, Scheduling Management, Data Analysis, SharePoint, Vendor Relationships, Vendor Management Skills, Visual Basic, Visio, Telecommunications, Vendor Management
Education
Boise State University 2001 — 2003
NA, Electrical Engineering
Eagle High School 2000 — 2001
High School Diploma, Computer Science and Cisco Networking, 3.25
Leon Solutions July 2011 - Present
Novarad November 2006 - June 2011
T-Mobile, USA 2002 - 2006
Education
Brigham Young University 1997 — 2002
BS, Computer Science
T-Mobile USA March 2007 - Present
Springfield News-Leader January 2006 - May 2011
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Telecommunications, Troubleshooting, Technical Support, Sales, Workforce Management, Team Leadership, Wireless, Data Entry, Telephone Skills, Account Management, Outlook, Microsoft Office, Contact Centers, Time Management, Avaya
Education
Florida Atlantic University 2002 — 2004
Bachelor of Arts (B.A.), Communication: Intercultural and Organizational
Broward Community College 1998 — 2002
Associate of Arts (A.A.), Business Administration and Management, General
CompuCom August 2014 - Present
T-Mobile July 2013 - July 2014
T-Mobile USA July 2012 - July 2013
ABB CONCISE OPTICAL GROUP May 2011 - July 2012
T-Mobile December 2006 - May 2011
Miami-Dade County Public Schools March 2000 - December 2006
Skills
Microsoft Office, Unix Administration, Active Directory, SharePoint, IP Phones, SCCM, Cisco Call Manager, Windows, Problem Solving, ITIL, Process Improvement, Customer Relations, Change Management, Troubleshooting, Program Management, Team Leadership, Project Planning, Wireless Broadband, Wireless Networking, POS, Microsoft Exchange, XP, Routers, Software Installation, Telecommunications, Networking, Integration, Computer Hardware, VoIP, Technical Support, IP, Operating Systems, Cisco Technologies, Remote Access, Servers, Security, Windows 7, Help Desk Support, Unix, BMC Remedy, Customer Service, Citrix, Switches, Avaya Site..., Avaya, iOS, Blackberry Enterprise..., Cisco VoIP, Avaya IP Telephony, WAN
Education
Broward Community College
Computer Science
Bellevue College March 2012 - Present
T-Mobile USA June 2010 - January 2012
Rent-A-Center and Rent-A-Center Financial Services November 2008 - May 2010
Alert Cellular October 2007 - June 2008
AT&T Mobility December 1999 - October 2007
Circuit City November 1998 - November 1999
Skills
Retail, Account Management, Customer Service, Sales Management, Hiring, Sales Support, Customer Relations, Inventory Management, Team Building, Customer Satisfaction, Wireless, Strategic Planning, P&L, New Business Development, P&L Management, Direct Sales, Budgeting, Coaching, Cold Calling, Vendor Management, Product Marketing, Merchandising, Product Management, Telecommunications, Scheduling, Operations Management, PowerPoint, Negotiation, Contract Negotiations, Word, Vendor Relations, Microsoft Office, Excel, Outlook, Problem Solving, Retail Management, Team Leadership, Consultative Selling, Marketing Strategy, Business Planning, Employee Relations, Income Statement, Store Management, Sales Process, Mobile Devices, Sales Operations, Selling, Time Management, Customer Retention
Education
Bellevue Community College
Boise State University
Georgia-Pacific LLC January 2013 - Present
Heatcraft Worldwide Refrigeration July 2011 - December 2012
Heatcraft Worldwide Refrigeration December 2010 - July 2011
T-Mobile February 2007 - December 2010
T-Mobile USA September 2005 - February 2007
T-Mobile USA June 2001 - June 2001
Skills
Telecommunications, Wireless, GSM, Vendor Management, 3G, Integration, Mobile Devices, Network Design, IP, MPLS, Communications Audits, VoIP, System Deployment, Business Analysis, Call Center, Process Improvement, Program Management, Business Objects, Troubleshooting, Cisco Technologies, 2G, Forecasting, Inventory Management, Leadership, Management, Call Centers
Education
Auburn University
Master of Applied Mathematics, Statistical Sciences
LaGrange College
Bachelor of Science
Dwayne Marsh January 2009 - Present
T-Mobile January 2004 - July 2010
T-Mobile USA January 2004 - January 2007
schomburg center October 2001 - December 2003
Education
Baruch College, City University of New York (CUNY) 2001 — 2004
Accounting
SATMAP June 2015 - Present
Charter Communications March 2011 - May 2015
T-Mobile, USA April 2008 - March 2011
T-Mobile, USA April 2008 - March 2011
DLW Associates, Inc. October 2006 - April 2008
T-Mobile, USA September 2003 - October 2006
T-Mobile USA September 2002 - September 2003
DLW Associates, Inc. January 2000 - September 2002
Ameritech January 1993 - January 1999
Ameritech / Indiana Bell June 1973 - December 1992
Skills
Customer Experience, Call Center, Telecommunications, Leadership Development, Change Management, Performance Management, Coaching, Cross-functional Team..., Succession Planning, Team Building, Organizational..., Organizational..., Process Improvement, Training, Business Process..., Strategic Planning, Strategy, Executive Coaching, Leadership, Call Centers, Human Resources, Business Strategy, Management, Customer Service, Culture Change, Sales Management, Sales, Customer Satisfaction
Education
Benedictine University
Organization Behavior
Indiana University Bloomington
Business Administration
Alcoa February 2011 - Present
Ryzex June 2010 - February 2011
Apex Microtechnology October 2008 - March 2010
Sensorlink January 2008 - September 2008
T-Mobile USA January 2000 - January 2006
FedEx October 1995 - October 1999
UPS October 1991 - October 1995
Skills
Troubleshooting, Testing, Electronics, Inspection, Electricians, Analysis, Purchasing, Maintenance & Repair, Outlook, Microsoft Excel, Customer Service, Wireless, Microsoft Word, Calibration, PCB design
Education
Bellingham Technical College 2006 — 2008
Electronics Technician, Industrial Electronics Technology/Technician, 3.67
Whatcom Community College 1994 — 1995
Sociology, Sociology
Santander Consumer USA Inc. October 2013 - Present
PNC BANK April 2012 - Present
Morgan Stanley Smith Barney May 2011 - April 2012
T-Mobile USA January 2004 - September 2010
Skills
Training, Forecasting, Leadership, Strategic Financial..., Management, Sarbanes-Oxley Act, Financial Analysis, Financial Reporting, Strategic Planning, Program Management
Education
City University of New York-Baruch College 2001 — 2004
Accounting and Finance
T-Mobile USA October 2012 - May 2013
T-Mobile USA October 2011 - October 2012
T-Mobile USA September 2006 - October 2011
T-Mobile September 2000 - 2006
Skills
Training, Customer Experience, Customer Retention, Wireless, Sales Operations, Human Resources, Employee Training, Retail, Instructional Design, Leadership, Store Management, Telecommunications, Call Centers, Troubleshooting, Adult Education, Educational Leadership, Leadership Development, Management, Team Building, Training Delivery
Education
Boise State University 1998 — 2000
MA, Education
Brigham Young University 1995 — 1998
Bachelor of Fine Arts (BFA)
Chase October 2012 - January 2013
T-Mobile USA June 2011 - September 2012
RadioShack September 2008 - July 2011
MJM Global Insurance Brokerage June 2007 - July 2008
Skills
Typing, Opening New Accounts, Loan Origination, Administrative..., Inventory Control, Office Equipment, Deposits, Retail Sales, Loss Prevention, Recruiting, Visual Merchandising, Merchandising
Education
Bergen Community College 2005 — 2007
Liberal Arts and Sciences, General Studies and Humanities
Hackensack High 2001 — 2005
High School Diploma
T-Mobile USA July 1999 - November 2010
T-Mobile 1999 - 2010
The Bellingham Herald May 1998 - July 1999
Skills
Customer Service, Typing, Fax, Facebook, Microsoft Word, Microsoft Excel, Copying, Phone Skills, Phone Etiquette, Answering Phones, Data Entry, Credit Scoring, Dispatching
Education
Bellingham Technical College 1995 — 1997
Associate's degree, Administrative Assistant and Secretarial Science, General
Bellingham Technical College
Associate of Applied Science
Meridian High School 1980 — 1984
GED, General Studies
Southern Health Partners January 2011 - Present
Dr. Cook & Dunagan October 2010 - August 2011
T-Mobile USA September 2007 - July 2008
Skills
Phlebotomy, Immunizations, Vital Signs, Medication..., Supervision, Cpr Certified, First Aid, AED, Injections, IV, Time Management, Leadership and..., Communication, Emergency Response
Education
Augusta Technical College 2007 — 2010
Practical Nursing Diploma, Practical Nursing, Vocational Nursing and Nursing Assistants
Thomson High School 1994 — 1997
Vocational Diploma, Health Care
Elysee Investments February 2014 - January 2015
Miami Marlins, L.P. January 2013 - December 2013
Miami Marlins, L.P. April 2012 - December 2012
American Express January 2007 - October 2010
T-Mobile USA January 2005 - January 2007
American Museum of Natural History November 1998 - March 2005
Skills
Training, Sales, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Access, Call Centers, Quality Assurance, Process Scheduler, Marketing, Social Media, Social Networking, Microsoft Office, Leadership, Time Management, Ticket Sales, CRM, Teamwork, Baseball
Education
ITT Technical Institute-Fort Lauderdale 2015 — 2016
Network Systems Administrator, Information Technology
Berkeley College
Business Management
T-Mobile USA April 2008 - Present
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Business Administration and Management, General
Bakersfield College 2004 — 2007
Associate's degree, Psychology