T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
T-Mobile July 2011 - Present
T-Mobile August 2009 - July 2011
T-Mobile USA November 2006 - August 2009
Skills
Wireless, GSM, UMTS, LTE, CDMA, Cellular Communications, Telecommunications, 4G, 3G, SS7, VoIP, Computer Network..., IP, Network Design, Mobile Devices, Architecture, Troubleshooting, RF, SIP, Wireless Networking, 2G, WiMAX, GPRS, Switches, Architectures
Education
The University of New Mexico 1998 — 1999
Architecture
T-Mobile USA January 2014 - Present
HWWS 2011 - December 2013
UTPA - Provost Office/HR 2008 - 2011
JAG Retail Corporation 2006 - 2008
HEB 2002 - 2007
Deloitte 2000 - 2002
Skills
Employee Relations, Performance Management, Human Resources, HRIS, Talent Management, HR Policies, Deferred Compensation, Recruiting, Benefits Administration, Succession Planning, Employee Engagement, Workforce Planning, Employee Benefits, Personnel Management, New Hire Orientations, Compensation, FMLA, Labor Relations, Job Descriptions, Organizational...
Education
The University of Texas-Pan American 2012 — 2014
Master of Arts (MA), Communication, General
The University of Texas-Pan American
Bachelor of Business Administration (BBA), Management
DaVita September 2014 - Present
ADA-ES, Inc. June 2014 - September 2014
T-Mobile USA 1999 - 2008
Skills
Wireless, Legal Writing, Legal Research, Contract Negotiation, Westlaw, Employment Law, Spanish, Customer Experience, Public Speaking, Telecommunications, Customer Retention, Research, Direct Sales, Policy Analysis, Mediation, Leadership
Education
University of Colorado School of Law 2011 — 2014
J.D., Law
The University of Texas at Austin 2008 — 2010
B.S., Communication Studies, Corporate Communication
T-Mobile July 2008 - Present
T-Mobile USA December 2005 - July 2008
T-Mobile USA April 2002 - December 2005
T-Mobile 2000 - 2002
Skills
GSM, Network Operations, Wireless, SMSC, Unix, F5 BigIP, F5, SQL*Plus, Nortel switches, Computer Network..., 4G, 3G, LTE, Telecommunications, RF, Network Design, CDMA, IP, Switches, SIP, TCP/IP, SS7, Core Network, WiMAX, Engineering, Mobile Technology, SMS, HSPA, Mobile Devices, Messaging, Wireless Networking, VoIP, Mobile Communications, MPLS, Cellular Communications, Operations Management
Education
Thomas Edison State College
Bachelor of Applied Science (B.A.Sc.), Information Technology
T-Mobile USA October 2010 - Present
Porsche/Audi of New Orleans March 2005 - February 2009
Don Bohn Ford June 2004 - March 2005
Lawrence Memorial Hospital April 2002 - June 2004
Lawrence Memorial Hospital April 2001 - November 2003
The University of Kansas 1999 - 2000
Skills
Event Planning, Marketing, PowerPoint, Public Speaking, Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, Fundraising, Customer Service, Advertising, Research, Account Management, Healthcare, Sales
Education
University of Kansas 1998 — 2004
Bachelor's of General Studies, Dual Bachelor of Arts Degree in Psychology and History. Conferred May 2004.
AISH HATORAH, Jerusalem, Israel 1999 — 2000
Study Abroad Program
St. Martin's Episcopal School 1994 — 1998
High School Diploma
NMRioWorks, PC Repair October 1998 - Present
T-Mobile USA December 2009 - February 2013
Santa Ana Star Casino February 2008 - January 2009
Heritage Home Healthcare February 2003 - 2008
Skills
Windows Server, Microsoft Exchange, Help Desk Support, Technical Support, Microsoft SQL Server, Active Directory, Citrix Metaframe, Servers, Software Installation, System Deployment, Blackberry Enterprise..., Windows 7, VMware, VPN, Networking, VMware ESX, System Administration, Disaster Recovery, Windows, Network Administration, Security, Troubleshooting, Customer Service, Information Technology, SQL, Training
Education
The University of New Mexico 1985 — 2007
Central NM Community College
Associates, Computer Networking
T-Mobile USA March 2008 - Present
VeriSign December 2006 - March 2008
inCode Wireless February 2004 - November 2006
MobileComm Professionals, Inc October 2003 - February 2004
Skills
GSM, Wireless, LTE, Telecommunications, UMTS, Location Based Services, AGPS, A-GPS, 3G, WiMAX, Cellular Communications, RAN, Wireless Networking, Integration, CDMA, 3GPP, GPRS, Mobile Communications, Mobile Devices
Education
University of California, Berkeley, Haas School of Business 2015 — 2018
Master of Business Administration (M.B.A.)
HBX CORe Harvard Business School 2015 — 2015
The University of Texas at Arlington 2000 — 2003
M.S., Electrical Engineering
University of Madras 1996 — 2000
B.E., Electronics and Telecommunications
Timpany 1987 — 1995
High School, High School
Tel West Network Services December 2010 - Present
Corporate Purchasing Solutions January 2010 - November 2010
T-Mobile USA December 2003 - December 2009
Skills
Co-location, Managed Services, Account Management, Salesforce.com, DS3, Unified Communications, Hosted Services, Telephony, Cold Calling, Metro Ethernet, Sales Management, B2B, PRI, Wireless
Education
Texas Tech University
Marketing
Travelers August 2014 - Present
Travelers March 2006 - August 2014
T-Mobile USA November 2002 - March 2006
Voicestream Wireless September 2001 - November 2002
TCF National Bank June 1999 - August 2001
Skills
Customer Service, Windows 7, Active Directory, Process Improvement, Troubleshooting, Disaster Recovery, VMware, Microsoft Office, Windows Server, Data Center, Vendor Management, Blackberry, Sales, Project Management, Technical Support, Computer Hardware, Lotus Notes, SharePoint, IT Operations, System Deployment, BMC Remedy, Databases, Integration, Airwatch
Education
The College of St. Scholastica 2003 — 2008
B.A, Computer Science / Computer Information Systems, 3.27 GPA
Strong-Bridge Consulting May 2014 - Present
T-Mobile USA August 2011 - May 2013
T-Mobile USA June 2010 - August 2011
T-Mobile USA September 2009 - June 2010
T-Mobile USA November 2005 - September 2009
T-Mobile USA December 2000 - November 2005
T-Mobile: VoiceStream Wireless 1999 - 2000
T-Mobile: VoiceStream Wireless 1998 - 1999
T-Mobile: VoiceStream WIreless 1996 - 1998
T-Mobile: Western Wireless Corp. dba Cellular One 1992 - 1996
Skills
Product Management, Wireless, Mobile Devices, Mobile Technology, GSM, Telecommunications, UMTS, VAS, Cross-functional Team..., Integration, Android, Mobile Applications, Strategic Partnerships, Go-to-market Strategy, Vendor Management, Product Lifecycle..., Product Marketing, LTE, Mobile Communications, Mobile Internet, Strategy, Cloud Computing, Cellular Communications, 3G, Customer Experience, CDMA, 4G, SaaS, Start-ups
Education
Texas A&M University
Bachelor of Science (BS), Marketing, Journalism
T-Mobile August 2014 - Present
T-Mobile USA Inc. November 1998 - Present
T-Mobile USA November 1998 - Present
Citibank 1997 - 1998
Wal-Mart 1994 - 1997
Skills
Customer Satisfaction, Writing, Supervisory Skills, Wireless, Research, Telecommunications, Customer Relations, Team Leadership, Team Management, People Management, Problem Solving, Management, Call Centers, Customer Service, Customer Experience, Leadership, Project Management, Customer Retention, Cross-functional Team..., Sales Operations, Program Management, Mobile Devices
Education
The University of New Mexico 1994 — 1997
The University of New Mexico
Business, Management, Marketing, and Related Support Services
Alaska Airlines November 2014 - Present
T-Mobile, USA July 2002 - November 2014
Skills
Process Improvement, SaaS, Testing, Project Management, SDLC, Enterprise Software, Integration, E-commerce, Agile Methodologies, Requirements Gathering, Requirements Analysis, Business Intelligence, Program Management, Cross-functional Team..., Change Management, Telecommunications, Quality Assurance, Leadership, Software Project..., Analysis, Business Process, Business Analysis, Vendor Management, PMO, Agile Project Management, Visio, PMP, Project Portfolio..., IT Strategy
Education
University of Washington 2014 — 2016
Master of Business Administration (MBA)
The Ohio State University Fisher College of Business 1998 — 2001
B.S.B.A, Information Systems and International Business
MarketSource December 2014 - Present
Sprint August 2013 - December 2014
T-Mobile USA June 2011 - June 2013
Radioshack November 2006 - June 2011
Skills
Training, Sales, Sales Management, Retail Sales, Team Leadership, Retail, Wireless, Call Centers, Forecasting, Inventory Management, Profit, Store Management, Management, New Business Development, Quotas, Customer Retention, Customer Experience, Store Operations, Coaching, Merchandising, Visual Merchandising, Income Statement, Sales Process, Inventory Control, Loss Prevention, Hiring, Sales Operations, Customer Satisfaction, Marketing, Customer Service, Recruiting, B2B, Direct Sales, Driving Results, Leadership, Sales Presentations, Cold Calling, Account Management, Salesforce.com, Telecommunications, Team Building, Solution Selling, Mobile Devices, Time Management, Cellular Communications, Cashiering, Microsoft Office, Microsoft Word, Performance Management, Strategic Planning
Education
Tidewater Community College 2007 — 2008
Cleveland High School 2000 — 2004
t-mobile usa May 2012 - Present
Genghis Grill January 2007 - February 2010
Skills
Telecommunications, Wireless, Mobile Devices, Direct Sales, Solution Selling, Account Management, GSM, Call Centers, VoIP, Customer Retention, Customer Experience, Sales Management, Sales, Sales Operations, Product Management, Customer Satisfaction, IP, LTE, Managed Services, Team Leadership
Education
The University of Tennessee at Chattanooga 2005 — 2009
Health and Human Performance
Ooltewah High School
Dell October 2014 - Present
Dell February 2014 - Present
Dell, Inc. July 2013 - January 2014
Dell, Inc April 2011 - July 2013
T-Mobile January 2010 - April 2011
T-Mobile USA 2009 - April 2011
Keyence 2006 - 2009
Skills
Telecommunications, Mobile Applications, Mobile Device Management, Mobile Technology, Mobile Computing, Fixed Mobile Convergence, Mobile Devices, Leadership, Technical Product Sales, Technical Sales..., Business Development, Cloud Computing, Direct Sales, IP, Networking, Product Management, Project Management, Sales, Solution Selling, VoIP, Wireless, Management, SaaS
Education
The University of Texas at Austin - Red McCombs School of Business 1999 — 2002
BBA, Management information Systems
Mid-America Regional Council December 2010 - Present
Mid-America Regional Council May 2007 - December 2010
T-Mobile, USA May 2005 - May 2007
CompuCom Systems, Inc. January 2001 - May 2005
Skills
Grants, Policy, Grant Writing, Public Administration, Budgets, Economic Development, Nonprofits, Government, Community Outreach, Community Development, Public Policy, Program Development, Policy Analysis
Education
The University of Kansas 2006 — 2010
MPA, Public Administration
The University of Kansas 1994 — 1999
BS, Organismal Biology
UnitedHealthcare February 2013 - Present
NEC April 2006 - January 2013
T-Mobile USA December 2003 - April 2006
Kairos Consulting December 2001 - December 2003
Nortel Networks January 1999 - December 2001
Cyrix Corporation (NATIONAL SEMICONDUCTOR) May 1995 - January 1999
Advanced Micro Devices (AMD) July 1990 - May 1995
IBM September 1987 - July 1990
Skills
Cloud Computing, Telecommunications, PaaS, Consulting, Product Management, Wireless, SaaS, Infrastructure..., Software Development, Product Development, Unified Communications, Strategic Partnerships, IT Strategy, Leadership, Sales, Strategy, Vendor Management, Sales Operations, Managed Services, Outsourcing, Management, Product Marketing
Education
Southern Methodist University - Cox School of Business 2000 — 2003
Wharton School of Business 1999 — 2000
University of Texas at Austin 1983 — 1987
BS
Training & Technical Skills
AIG July 2013 - Present
AIG August 2011 - July 2013
Mercer January 2011 - August 2011
Take-Two Interactive Software, Inc. September 2009 - October 2010
Take-Two Interactive Software, Inc. November 2007 - September 2009
Take-Two Interactive Software, Inc. December 2006 - November 2007
Cubitt Jacobs & Prosek August 2006 - October 2006
Cubitt Jacobs & Prosek Communications January 2006 - August 2006
T-Mobile USA October 2004 - January 2006
Hamele Heathcare Resources September 2002 - February 2004
Skills
Internal Communications, Corporate Communications, Crisis Communications, Press Releases, Public Relations, Media Relations, Event Management, Investor Relations, Strategic Communications, Social Media, Event Planning, Editing, Copy Editing, Change Management, Marketing Strategy, Marketing, Newsletters, Strategy
Education
The University of Kansas 1999 — 2004
BA, Strategic Communications
St. Charles High School 1995 — 1999
T-Mobile, USA April 2004 - June 2012
APAC Customer Services January 2001 - January 2002
USAA August 1996 - December 1999
Skills
Strategic Human..., Strategic Leadership, Strategic Planning, Team Building, Leadership Development..., Employee Relations, Lead Change, Relationship Building, Legal Compliance, Human Resources
Education
Troy University 2002 — 2004
Master of Science (MS), Human Resources Management
Troy University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
T-Mobile September 2012 - Present
T-Mobile USA May 2006 - Present
T-Mobile March 2012 - March 2013
Target November 2004 - August 2006
Skills
Retail, Sales, Customer Satisfaction, Team Leadership, Customer Service, Customer Retention, Leadership, Direct Sales, Customer Experience, Account Management, Management, Merchandising, Training, Sales Management, Employee Training, Telecommunications, Team Building, Wireless, Sales Process, Store Management, Coaching, Time Management, Inventory Management, Sales Operations, Mobile Devices, Strategic Planning, Recruiting, Solution Selling, Strategic Partnerships, Performance Management, Marketing Strategy, Business Development
Education
Tucumcari High School 1994 — 1998
High School Diploma
The University of New Mexico - Robert O. Anderson School of Management
T-Mobile March 2014 - March 2015
T-Mobile USA May 2011 - March 2014
T-Mobile March 2009 - May 2011
T-Mobile USA July 2005 - March 2009
T-Mobile USA July 2004 - July 2005
Waggener Edstrom Strategic Communications March 2003 - July 2004
Greenwich Technology Partners August 1999 - December 2001
Siemens Enterprise Communications April 1994 - July 1999
Skills
Issues Management, Corporate Social..., Media Relations, Crisis Communications, Investor Relations, Community Relations, Public Affairs, Storytelling, Internal Communications, Social Media, People Management, Public Relations, Reputation Management, Management, Strategy, Press Releases, Corporate Communications, Analyst Relations, Marketing Communications, Integrated Marketing, Strategic Communications, Community Development, Thought Leadership, Social Media Marketing, Messaging, Communication Training, Product Marketing, Newsletters, Brand Development, Brand Management, Strategic Partnerships, Positioning, Corporate Branding, Leadership, Nonprofits, Program Management, B2B, Entrepreneurship, Enterprise Software, Strategic Planning, Brand Awareness, Message Development, Content Strategy, Communications Planning, Content Development, Editing, Content Management, Speech Writing, Telecommunications, Cross-functional Team...
Education
Trinity College-Hartford
BA, English
The Taft School
High School
Fifth Season Gardening Co October 2007 - Present
Enterprise Rent-A-Car March 2005 - April 2006
T-Mobile USA November 2002 - April 2004
Washington Mutual Bank March 2000 - March 2002
Skills
Sales, Cross Selling
Education
The University of Georgia 1994 — 1998
Bachelor of Science (B.S.), Consumer Economics
Airspan Networks September 2014 - Present
RBS Wireless January 2013 - August 2014
Bahamas Telecommunications Company Ltd. February 2012 - December 2012
AT&T Mobility March 2011 - February 2012
Amerilink Telecom Corp July 2010 - February 2011
RBS Consulting April 2008 - August 2010
T-Mobile USA April 2007 - March 2008
T-Mobile July 2005 - April 2007
T-Mobile February 2005 - August 2005
T-Mobile December 2003 - February 2005
Skills
LTE, UMTS, GSM, RF Engineering, CDMA, 4G, RF, Wireless, WiMAX, 3G, Cellular Communications, HSPA, Network Optimization, WCDMA, Telecommunications, EVDO, Edge, Microwave, GPRS, RAN, Network Design, TEMS, Communications Audits, BSS, Computer Network..., Antennas, Network Performance, Optimization, Integration
Education
The University of Texas at Arlington 1995 — 1996
MSEE, Telecommunications
The University of Texas at Arlington 1988 — 1991
MSEE, Telecommunications Engineering
M Bellvile and Associates September 2015 - Present
Coach2Performance LLC October 2012 - Present
T-Mobile USA August 2007 - June 2010
T-Mobile USA August 2005 - August 2007
The Edmunds Group LLC September 2001 - August 2003
AT&T Broadband/Comcast October 1998 - August 2001
Verizon/AirTouch Wireless February 1995 - October 1998
Skills
Management Development, Career Development, Succession Planning, DDI, Performance Consulting, Organizational..., Executive Coaching, Coaching, Performance Management, Leadership Development, Leadership, Organizational..., Customer Satisfaction, Management, Business Development, Training Delivery, Training, Instructional Design, Call Centers, Talent Management, Workshop Facilitation, Human Resources, Change Management, Staff Development, Employee Engagement, Operations Management, Onboarding, Telecommunications, Performance Improvement, Time Management, Outsourcing, 360 Feedback, Strategy, Employee Training, Conflict Resolution, Customer Experience, Culture Change, Emotional Intelligence, Team Building, Needs Analysis
Education
The University of Texas at Dallas 2011 — 2012
Graduate Certificate, Executive and Professional Coaching
Logos University 2012 — 2015
Master of Science (MS), Christian Counseling
Virginia Commonwealth University
Bachelor of Arts, Political Science
Heartland Solutions Corp. March 2015 - Present
Samsung Telecommunications America January 2012 - March 2015
JDH Contracting, Inc. June 2010 - October 2011
JDH Contracting, Inc. February 2008 - June 2010
JDH Contracting, Inc. 2007 - 2008
T-Mobile USA 2004 - 2007
BCI Communications March 2002 - August 2004
Valcom Inc. 1998 - 2001
Valcom Inc. 1995 - 1998
Skills
Wireless, Microwave, Operations Management, Site Development, Team Building, 4G, Fiber, Schedules, Operation, Carriers, Construction, Contract Negotiation, Invoicing, Vendor, Requirements Analysis, RF, Troubleshooting, Documentation, Planning, Cost, Budgeting, Inventory Management, Forecasting, Customer Relations, Customer Service, Auditing, Business Strategy, Strategic Planning, Disaster Recovery, Analysis, Accounts Payable, Policy, Purchase, Microsoft Office, Reconciliation, Job Costing, Telecommunications, Subcontracting, Tower Modifications, Estimating, UMTS, LTE, Policy Writing, Safety Management, Training Skills, Quality Management, Project Planning, Software Documentation, Budgets, Project Management
Education
Andersonville Theological Seminary 2011 — 2014
Master of Christian Counseling, Counseling Psychology
Texas Southern University 1993 — 1997
Bachelors of Business Administration, Management
T-Mobile April 2012 - Present
Ericsson August 2011 - April 2012
Ericsson February 2011 - August 2011
Ericsson September 2009 - January 2011
T-Mobile February 2009 - September 2009
Ericsson June 2008 - February 2009
T-Mobile USA January 2007 - May 2008
Ericsson October 2006 - November 2006
Lucent Technologies August 2006 - October 2006
Ericsson June 2005 - August 2006
Skills
RF Planning, UMTS, TEMS, Network Optimization, HSPA, Actix, LTE, WCDMA, RAN, 3G, RF Engineering, Atoll, Network Performance, GSM, RF, HSDPA, 4G, 2G, MapInfo, TEMS Investigation, Edge, GPRS, RF design, Drive Test, CDMA, RNC, NSN, Cellular Communications, UTRAN
Education
The University of Manchester
BEng (Hons)
T-Mobile USA November 2010 - Present
T-Mobile USA June 2010 - November 2010
T-Mobile USA July 2009 - May 2010
North Texas/Oklahoma January 2008 - July 2009
T-Mobile USA April 2007 - December 2007
T-Mobile USA September 2005 - March 2007
T-Mobile USA March 2005 - September 2005
T-Mobile USA May 2004 - February 2005
Brightpoint March 2003 - April 2004
Dell Computer Corporation November 2002 - February 2003
Education
The University of Texas at Austin
The University of Texas at San Antonio
T-Mobile USA 2007 - 2013
yahoo! 2003 - 2007
Vendio Services, Inc. 1999 - 2003
Netscape 1997 - 1999
Northrop Grumman Corporation 1986 - 1996
Skills
Mobile Devices, Strategic Partnerships, Product Development, Product Marketing, Go-to-market Strategy, Product Management, Mobile Applications, Mobile Internet, Start-ups, Wireless, Cross-functional Team..., Business Development, Product Requirements, Strategy, Mobile Technology, Product Launch, Product Lifecycle..., Web Strategy, Online Advertising, E-commerce, Search Advertising, Mobile Advertising, Partner Management, SaaS, Integration, Enterprise Software, Mobile Communications, Management, Integrated Marketing, Leadership, Marketing, Mobile Commerce, Analytics, Competitive Analysis
Education
UCLA Anderson School of Management 1996 — 1997
MBA, Marketing
University of Southern California 1986 — 1987
MSEE, Control Systems
University of California, Santa Barbara 1982 — 1986
BSEE, Electrical Engineering
Christopher Purdy Corporation December 2010 - Present
Corbell Photography, LLC May 2010 - Present
Werner Enterprises January 2009 - September 2009
Presbyterian Healthcare Services March 2008 - July 2008
T-Mobile USA December 2006 - February 2008
Horse and Angel Tavern August 2006 - November 2006
Craig Architects September 2006 - October 2006
National Laboratories April 2002 - August 2006
Education
The University of New Mexico 2010 — 2011
Biology, chemistry, pre-med
Central New Mexico Community College 2003 — 2005
Engineering, truck driving certificate
Central New Mexico Community College
Central New Mexico Community College(formerly Albuquerque TVI)
liberal Arts
ElDorado High School
High School Diploma
The University of New Mexico
liberal arts
The University of New Mexico
Valencia College
Genie Industries, a division of Terex Corp. June 2009 - Present
Motorola August 2006 - May 2009
T-Mobile USA January 2004 - May 2006
T-Mobile USA January 2000 - January 2004
Education
University of Washington, Michael G. Foster School of Business 2004 — 2006
MBA
The Catholic University of America
BA
University of Washington School of Law
JD
World Vision October 2013 - Present
BYNDL June 2011 - Present
Brand Building Experts 2010 - Present
Biz Dev Experts 2010 - September 2011
T-Mobile USA 2008 - 2010
Starbucks Coffee Company June 2005 - June 2008
Procter & Gamble March 1991 - June 2005
Procter & Gamble Puerto Rico 1988 - 1997
Skills
Product Development, Business Planning, Market Planning, Cross-functional Team..., Leadership, Consumer Products, Customer Insight, Brand Management, Positioning, Product Marketing, Channel, Brand Architecture, Competitive Analysis, Marketing Management, Product Launch, Strategic Partnerships, Segmentation, Marketing Research, P&L Responsibility, Go-to-market Strategy, Marketing Strategy, Market Research, Start-ups, Management, P&L Management, Product Management, Marketing, Brand Development, Strategy, Business Development, Advertising, Strategic Planning, Business Strategy, Marketing Communications
Education
Colegio San Antonio
The University of Texas at Austin - The Red McCombs School of Business
MBA, Marketing
University of Puerto Rico
Bachelor of Busines Administration, Marketing
Garcia Infiniti August 2015 - Present
Pacific Dental Services March 2015 - August 2015
Best Buy September 2012 - March 2015
T-Mobile USA October 2008 - June 2012
GameStop Inc December 2005 - December 2008
Skills
Management, Customer Service, Training, Sales, District Management, Retail, New Hire Training, New Hires, New Hire Processes, Operations Management, Leadership, Customer Experience, Coaching, Store Management, Team Building, Selling, Merchandising, Employee Training, Hiring, Customer Retention, P, Budgets, Profit, Inventory Management, Inventory Control, Loss Prevention, Recruiting, Direct Sales, Integrated Marketing, Sales Process, Executive Management, Time Management, Retail Sales, Interviews, Call Centers, Visual Merchandising, Performance Management, Team Leadership, B2B, Employee Relations, Marketing, Leadership Development, Business Planning, Human Resources, Sales Presentations, Strategy, Vendor Management, Social Networking, Business Development, Building Relationships
Education
The University of New Mexico
a degree, Business Marketing
Consumers Union April 2013 - Present
T-Mobile USA May 2011 - April 2013
T-Mobile June 2010 - May 2011
PCIA - The Wireless Infrastructure Association January 2010 - April 2010
National Association of Broadcasters September 2009 - December 2009
Federal Communications Commission May 2009 - August 2009
Octagon May 2007 - August 2007
Cue Recording Studios April 2004 - August 2004
Education
The Catholic University of America, Columbus School of Law 2008 — 2011
J.D., Communications Law
Potomac School
University of Virginia
B.A., Cognitive Science (Neuroscience), Psychology
Accenture September 2013 - Present
Accenture January 2010 - September 2013
WeatherBug September 2005 - December 2009
T-Mobile USA July 2002 - September 2005
AT&T Wireless July 2000 - July 2002
AT&T Wireless Services July 1999 - July 2000
Skills
Telecommunications, Wireless, B2B, Forecasting, Retail, Training, Sales Management, Sales, Project Management, New Business Development, Mobile Devices, Management, Leadership, Integration, Business Development, Account Management, Program Management, Sales Operations, Competitive Analysis, Strategic Planning, Solution Selling
Education
The Johns Hopkins University - Carey Business School 2008 — 2011
Graduate Program, MS Information and Telecommunications Systems / MBA
The Johns Hopkins University - Carey Business School 2006 — 2008
B.S., Business Management
Sam's Club October 2012 - Present
T-Mobile USA, employed by MarketSource January 2011 - June 2012
T-Mobile USA October 2010 - December 2010
Alltel Wireless March 2009 - September 2010
Alltel Wireless April 2008 - February 2009
Alltel Wireless July 2006 - March 2008
Wal-Mart February 2000 - June 2006
Skills
Customer Satisfaction, Sales Management, Direct Sales, Customer Service, Team Building, B2B, Training Delivery, Cross-functional Team..., Content Development, Multi-channel Retail, Retail Sales, Leadership Development, DISC
Education
The University of Southern Mississippi
Bachelor of Science, Psychology
Molina Healthcare October 2014 - Present
Molina Healthcare January 2014 - October 2014
Albuquerque Job Corps July 2013 - January 2014
Sandia Resort and Casino October 2011 - July 2013
T-Mobile USA June 2009 - October 2011
City of Albuquerque October 2005 - May 2009
Pre-Paid Legal Services, Inc. 2002 - 2003
Skills
Social Media, Blogging, Facebook, Strategic Planning, Call Center, Customer Service, Social Media Marketing, Program Management, Customer Experience, Process Improvement, Microsoft Office, Vendor Management, Team Building, Online Marketing, Team Leadership, Training, Social Networking, Marketing, Data Analysis, Community Outreach, Leadership, Management, Project Management, Analysis, Leadership Development, Marketing Strategy, Marketing Communications, Troubleshooting, Recruiting, Email Marketing, Online Advertising, Software Documentation, CRM, Advertising, Event Planning, PowerPoint, Account Management, Event Management, Telecommunications, Business Analysis, Performance Management, Employee Relations, Team Management, Web Content Management, Public Speaking, Mobile Devices, Cross-functional Team..., Press Releases, Public Relations, Coaching
Education
University of Phoenix 2007 — 2009
Bachelors of Science, Business and Project Management, 3.8 GPA
The University of New Mexico - Robert O. Anderson School of Management 1998 — 2003
Bachelor of Science (BS), International Business / Project Management
T-Mobile USA February 2013 - Present
Salesforce.com October 2011 - February 2013
Research In Motion June 2008 - 2011
Walsh Wireless 2007 - 2008
Sprint Nextel 2005 - 2007
Nextel Communications 2001 - 2005
Winstar 2000 - 2001
Skills
Strategic Sales, Market Development, Salesforce.com, Location Based Services, Solution Selling, Cloud Computing, CRM, Direct Sales, Enterprise Software, Wireless, Selling, Channel, Selling Skills, Cold Calling, Strategic Partnerships, Telecommunications, Managed Services, Customer Retention, Account Management, Sales, Sales Management, B2B, Sales Presentations, Channel Partners, Sales Process, Leadership, Mobile Devices, Unified Communications, Sales Operations, Training, SaaS, Negotiation, Strategy, New Business Development, Product Marketing, Program Management, Go-to-market Strategy
Education
The Ohio State University
Bachelor of Arts, Japanese
T-Mobile USA December 2011 - August 2013
Mobile Accord, Inc. October 2010 - March 2012
T-Mobile, USA 2007 - October 2010
T-Mobile June 2008 - June 2009
Blue Frog Mobile October 2005 - May 2007
Alternative Telecom and Networks April 1998 - August 2003
Skills
Product Management, Product Development, Strategic Partnerships, Partnership Development, Partnership Management, Mobile Applications, Mobile Technology, Mobile Devices, Partnerships, Partner Management, Product Marketing, Go-to-market Strategy, Strategy, Mobile Internet, Mobile Marketing, NFC, Mobile Payments, Mobile Content, Mobile Advertising, Mobile Communications, Digital Media, Wireless, Telecommunications, Management
Education
University of California, Berkeley 2003 — 2005
MIS
The Evergreen State College 1992 — 1996
BA
Comcast May 2008 - Present
T-Mobile USA March 2005 - May 2008
Philips Medical Systems NA May 2002 - February 2005
Philips Medical Systems September 2001 - May 2002
360networks December 2000 - June 2001
Swedish Medical Center April 1999 - December 2000
Thorsteinsson’s January 1998 - January 1999
McKenzie Fujisawa January 1997 - January 1998
Skills
Compensation, Total Rewards, Data Visualization, Incentive Programs, Sales Compensation, Executive Pay, Compensation & Benefit, Job Evaluation, PeopleSoft, Job Analysis, Cost Model Development, VBA, Certified Compensation..., Bonus Programs, Sales Compensation..., Compensation Program..., Variable Pay, Variable Pay Design, Job Pricing, Base Pay Administration, SAP HR, Compensation Structures, Leadership, Compensation & Benefits
Education
WorldAtWork 2002 — 2012
CCP, Compensation Management
The University of British Columbia 1993 — 1997
LL.B./MBA, Law, Finance
The University of British Columbia 1989 — 1993
B.Mus, Music education, English
VML October 2013 - May 2015
JPMorgan Chase February 2013 - October 2013
oDesk Freelancer December 2010 - March 2013
Jack Henry & Associates April 2012 - January 2013
JPMorgan Chase February 2012 - April 2012
Flextronics February 2011 - November 2011
Garmin International November 2008 - February 2011
T-Mobile USA February 2006 - November 2008
Blockbuster Inc May 2004 - May 2006
Citibank May 2003 - May 2004
Skills
Microsoft Office, Microsoft Office 2007, Android, Windows 7, Windows Mobile, Windows XP Professional, Quality Center, JIRA, Confluence, Problem Solving, Software Quality..., MS Exchange, GPS, Telecommunications, Troubleshooting, Team Management, Team Leadership, Customer Service, Technical Writing, ADB, Mobile, Quality Assurance, Test Automation, User Acceptance Testing, Bug Tracking, Black Box, Test Design, Life Cycle Assessment, release acceptance, Product Validation, bug triage, functional testing, Handsets, Regression Testing, Planning, Documentation, Hardware, Test Planning, Wireless, SDLC, Test Cases, Windows, Outlook, Loss Prevention, TFS, Agile Testing, Microsoft Test..., Mobile Devices, Software Documentation, GPS navigation
Education
University of Missouri-Kansas City 2008 — 2010
BLA, Liberal Arts
Truman State University 1997 — 2000
N/A, Psychology, Criminal Justice, English
Blue Springs South High School 1993 — 1997
Diploma, General studies
PlayMaker CRM January 2014 - Present
PlayMaker CRM February 2013 - January 2014
Alltech, Inc. January 2012 - January 2013
T-Mobile June 2011 - January 2012
T-Mobile June 2005 - June 2011
T-Mobile USA April 2006 - January 2008
T-Mobile USA January 2004 - June 2005
US Cellular October 2001 - May 2003
Skills
Direct Sales, Telecommunications, Sales, Cold Calling, Account Management, Sales Management, CRM, Customer Retention, Strategic Planning, Management, New Business Development, Sales Operations, B2B, Selling, Business Development, Leadership, Recruiting, Training, Merchandising, Networking, Marketing, Salesforce.com
Education
Brentwood Academy 1996 — 2000
Tennessee Technological University
University of Tennessee at
7-Eleven, Inc January 2015 - Present
7-Eleven, Inc August 2009 - January 2015
T-Mobile USA June 2007 - August 2009
Bath & Body Works May 2004 - June 2007
Skills
Strategic Planning, Cross-functional Team..., Team Leadership, Customer Retention, Customer Service, Profit, Account Management, New Business Development, Organizational..., Inventory Control, Project Planning, Loss Prevention, Process Improvement, Inventory Management, Performance Management, Employee Relations, Entrepreneurship, Strategy, Recruiting, Hiring, Training, Logistics, Supply Chain, Contract Negotiation, Management
Education
The George Washington University 2007 — 2011
Ed.D., Human and Organizational Learning
The University of Chicago Booth School of Business 1999 — 2001
MBA, Strategy; Managerial & Organizational Behavior
United States Military Academy at West Point 1982 — 1986
BS, U.S. History
Gary Roosevelt High
High School Diploma
eBay Inc April 2013 - February 2015
Barri Finance Group July 2011 - October 2012
CGI/ARAS December 2009 - July 2011
Dell Financial Services August 2006 - December 2009
T-Mobile USA January 2005 - August 2006
Providian /JP Morgan Chase January 2000 - January 2005
First USA/JP Morgan Chase January 1995 - January 2000
First USA 1995 - 2000
Skills
Vendor Management, Leadership, Cross-functional Team..., Management, Customer Service, Performance Management, Team Building, Collections, Human Resources, Training, Executive Management, Call Centers, Behavioral Interviewing, Staff Development, Call Center Development, Call Quality, Motivated self-starter, Offshore Management, Team Leadership, Business Process..., Change Management, Sales, Outsourcing, Customer Experience, Process Improvement, Data Analysis, Analytics, BPO, Business Analysis, Call Center, Time Management, Customer Retention, Customer Satisfaction, Career Pathing, Creativity Coaching, Mentoring, Strategy, Social Media Marketing, Marketing
Education
Texas A&M University-Corpus Christi
Master of Business Administration (MBA)
Texas A&M University-Corpus Christi
Bachelor of Science
Solidi Storage September 2012 - Present
Cogs Design January 2010 - October 2012
T-Mobile USA 2005 - January 2010
Altera August 1998 - October 2002
AMD December 1987 - August 1998
Skills
Mobile Devices, Product Planning, HTML, Consumer Electronics, Product Marketing, Product Management, Wireless, Marketing, Idea Generation, New Business Development, Mobile Communications, User Experience, Mobile Technology, Start-ups, User Interface, Telecommunications, Mobile Internet, Competitive Analysis, Digital Strategy, Strategic Partnerships, Product Innovation, Product Development, Cross-functional Team..., User-centered Design, Embedded Systems, Business Strategy, Business Development, System Architecture, Strategy, Project Management, Mobile Applications, Go-to-market Strategy, Electronics, Android, Product Design, Digital Marketing, Product Launch, Japanese, User Experience Design, Information Architecture, Semiconductors, Positioning, Experience Design, WiFi, Enterprise Software, SaaS, Product Lifecycle..., Management, Program Management, Leadership
Education
UCLA 2001 — 2019
Design, architecture, mobile development
The University of Texas at Austin 1983 — 1987
Bachelor of Science, Electrical and Computer Engineering
S&B Construction Group LLC March 2015 - Present
Gibson Associates March 2011 - October 2013
T-Mobile USA July 2008 - October 2010
AT&T February 1992 - June 2008
Skills
Recruiting..., Career Development, Personal Development, Green Jobs, Hot Jobs, Christian Leadership, Business Development, Talent Acquisition, Telecommunications, Mobile Devices, Solution Selling, Account Management, Leadership Development, Cold Calling, Recruiting, Wireless, Resume Writing, Technical Recruiting, Strategic Planning, Applicant Tracking..., Direct Sales, VoIP, Leadership, Negotiation, Sales Process, Internet Recruiting, B2B, Human Resources, Marketing, Sales, Sourcing, Executive Search, Sales Operations, Sales Management, Enterprise Software, Strategy, Building Relationships, Customer Retention, College Recruiting, Salesforce.com, Training, Professional Services, Temporary Placement, Networking, CRM, Interviews, Vendor Management, Consulting, Employee Training, Strategic Partnerships
Education
University of Louisiana at Monroe
Bachelor of Business Administration, BBA
Tennessee Temple University
Bachelor of Divinity
Language Institute of Queretaro (Mexico)
Diploma in Linguistics (Spanish)
Momentum!
Ouachita Parish
University of Guanajuato (Mexico)
Graduate Studies, Linguistics
True Health Diagnostics 2014 - 2015
Frisco Computer Solutions 2011 - 2014
PREMIERE FITNESS/PREMIER FITNESS 4YOUTH 2012 - 2013
T-Mobile USA 2005 - 2012
Skills
Client Development, Client Rapport, Customer Retention, Microsoft Office, Entrepreneurship, Strategic Planning, Tactical Planning, Strategy Implementation, Networking, Coaching, Mentoring, Project Management, Management, Process Improvement, Customer Service, Public Speaking, Leadership, Program Management, Sales, Team Leadership, Training, Team Building
Education
Texas Woman's University 2013 — 2014
Master of Business Administration (M.B.A.), Health System Management
Texas Woman's University 2006 — 2010
Bachelor of Science (B.S.), Kinesiology and Exercise Science
University of Kansas 1997 — 1999
Sports and Exercise
Front Desk, Inc May 2015 - Present
EveryMove, Inc. February 2014 - April 2015
Cozi Group, Inc. August 2013 - February 2014
Allrecipes.com September 2010 - August 2013
Kiha Software July 2010 - September 2010
T-Mobile USA May 2009 - July 2010
Experticity August 2008 - February 2009
Wizards of the Coast April 2007 - September 2008
Nordstrom March 2005 - May 2007
Martini Design May 2004 - March 2005
Skills
User Experience, User Interface Design, User Interface, Mobile Applications, Mobile Design, CSS, HTML 5, Web Design, Wireframes, WordPress, Graphic Design, Web Development, Photoshop, Adobe Creative Suite, Mobile Devices, Art Direction, Interaction Design, Wire Framing, Information Architecture, Graphics, Content Strategy, Android, Animation, Creative Direction, HTML, iPhone, Information Design, Digital Strategy, Social Media, Visual Design, Website Development, Typography, HTML5, Usability, iPad, Corporate Identity, Brand Development, Visual Communication, Concept Development, iOS, Graphic Production, Prototyping, sketch, JIRA, Branding, Illustrator, Marketing Strategy, Social Media Marketing
Education
PNCA (Pacific Northwest College of Art) 1997 — 2000
Graphic Design/ Multimedia
The University of Akron
Graphic Design
High 5 Promotions November 2013 - Present
Tag Media December 2009 - March 2015
Concordia University Texas February 2011 - February 2015
ReachLocal November 2011 - November 2013
ReachLocal January 2010 - February 2011
T-Mobile USA March 2009 - January 2010
Grande Communications January 2008 - March 2009
Bestline Communications November 2006 - January 2008
Continental Airlines September 2001 - March 2007
Continental Airlines September 2002 - September 2004
Skills
Web Marketing, Conflict Resolution, Public Speaking, Microsoft Excel, Account Management, Social Media Marketing, Sales Management, Sales, Salesforce.com, Online Advertising, Marketing Strategy, Social Media, New Business Development, Social Networking, Marketing, Business Development, Team Building, Marketing Communications, Advertising, SEM, Small Business, Customer Service, Strategic Planning, Direct Sales, Training, PPC Bid Management, Leadership, Online Marketing, PPC, Facebook, Sales Process, Selling
Education
Texas State University-San Marcos 2004 — 2006
Business Management, Business and Science
The University of Texas at Dallas - School of Management January 2013 - May 2015
Texas Veterans Commission August 2011 - May 2015
T-Mobile, USA November 2004 - January 2010
Litton Industries, Ingalls Shipbuilding May 1999 - 2004
United States Navy December 1990 - May 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Leadership, Teamwork
Education
The University of Texas at Dallas 2011 — 2015
Bachelor of Science (BS), Logistics, Materials, and Supply Chain Management
The University of Texas at Dallas 2011 — 2015
Bachelor of Science (B.S.), Logistics, Materials, and Supply Chain Management
Compass Group North America March 2013 - Present
Bare Escentuals March 2012 - March 2013
Francesca's Collection October 2011 - May 2012
T-Mobile, USA June 2009 - February 2011
Pottery Barn September 2007 - May 2009
Andreas Enterprises August 2005 - August 2007
Breaux Vineyards, Ltd. February 2002 - March 2004
Skills
Merchandising, Customer Service, Forecasting, Product Marketing, Budget, Management, Loss Prevention, Employee Training, Training, Team Building, Marketing, Sales, Sales Management, Leadership, Retail, Customer Satisfaction, Inventory Management, P&L, Strategic Planning, Account Management, New Business Development, Marketing Strategy, Team Leadership
Education
Temple University 2015 — 2019
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Temple University 1987 — 1991
BA, Science, School of Journalism Public Relations
Mesquite PCS LLC October 2013 - Present
T-Mobile USA June 2010 - October 2013
T-Mobile USA September 2007 - June 2010
T-Mobile USA November 2006 - September 2007
HEB Grocery Company June 1998 - June 2006
Skills
Marketing, Sales Management, Customer Retention, Strategic Planning
Education
Texas A&M University-Corpus Christi 1999 — 2003
BBA, Marketing
Guavus March 2014 - Present
Continental Automated Buildings Association (CABA) April 2011 - Present
Mantra Telecom October 2010 - March 2014
Vergennes Broadband July 2011 - July 2012
T-Mobile USA November 2003 - October 2010
Siemens 2002 - 2003
BroadLink Communications, Inc. January 2000 - December 2001
WFI 1999 - 2000
Motorola Mobility January 1998 - January 1999
Harris Corporation (P-COM, Digital Microwave acqusition) 1995 - 1998
Skills
LTE, Wireless, UMTS, WiFi, CDMA, Network Design, Cellular Communications, RAN, 3GPP, Wireshark, GPRS, GSM, IEEE 802.11, Microwave, Edge, Wireless Networking, RF Engineering, Ethernet, M2M, Antennas, TCP/IP, MIMO, 3G, Network Architecture, Wireless Broadband, 4G, WCDMA, Cognitive Radio, HSPA, 3GPP2, Systems Engineering, Spectrum Management, Technology Management, Strategic Consulting, Core Network, DAS, i-DAS, o-DAS, IMS, EPC (Evolved Packet..., VoLTE, VoWiFi, mesh networks, Hotspot 2.0, GBA..., Big Data Analytics, Hadoop, Apache Spark, Anomaly Detection, Root Cause Analysis, Big Data
Education
The Johns Hopkins University
Certificate (Coursera)
University of Denver
MS
University of Denver
Grad Certificate
T-Mobile USA 2003 - Present
T-Mobile June 2003 - July 2014
Education
Texas Tech University 1979 — 1981
Suddenlink Business Services (SBS) 2011 - Present
T-Mobile USA 2010 - June 2011
Time Warner Cable Business Class September 2005 - November 2009
Time Warner Cable Business Class January 2002 - September 2005
Time Warner Cable Business Class March 2000 - January 2002
Time Warner Cable Business Class June 1998 - March 2000
Time Warner Cable Business Class June 1997 - June 1998
ALG 1996 - 1997
84 Lumber 1993 - 1995
Resash 1987 - 1988
Skills
Telecommunications, Account Management, CRM, Business Development, Managed Services, Solution Selling, Broadband, Direct Sales, Sales Operations, Enterprise Software, Cloud Computing, Product Marketing, Strategy, Management, Sales Management, Process Improvement, MPLS, Start-ups, VoIP, Customer Service, Wireless, Leadership, Sales, Salesforce.com, Strategic Partnerships, Sales Process, New Business Development
Education
The University of Akron 1986 — 1993
Organizational Business, Communications
Cuyahoga Falls High
AT&T Mobility 2013 - Present
T-mobile USA May 2010 - August 2013
Verizon July 2009 - April 2010
Heritage Honda July 2005 - December 2008
Skills
Computer Repair, Computer Maintenance, Computer Hardware, Computer Management, Mobile Devices, Mobile Applications, Sales Operations, Sales Process, Merchandising, Sales, Customer Experience, iOS, Exceeding Customer..., Android, Retail Sales, Customer Oriented, Customer Service, Customer Satisfaction, Customer Acquisition
Education
The Community College of Baltimore County 2000 — 2003
Associate of Science (AS)
computer training.edu 2009 — 2009
Information Technology
Georgia Lottery Corporation September 2013 - Present
AT&T Mobility August 2008 - May 2013
T-Mobile 1998 - 2005
Powertel 1998 - 2005
T-mobile USA 1998 - 2005
Skills
Project Planning, Telecommunications, Instructional Design, Vendor Management, Mobile Devices, Team Building, Technical Writing, Wireless, Visio, Testing, Project Management, Technical Communication, Program Management, Microsoft Office, SDLC, Process Improvement, Cross-functional Team..., Six Sigma, Integration, Networking, Editing, Leadership, Troubleshooting, Management, Team Leadership, Software Documentation, Requirements Analysis, MS Project, SharePoint, Quality Assurance, Agile Methodologies, Software Project..., Software Development, PMP, PMO, Business Analysis, Agile Project Management, IT Management, Training, Strategic Planning, Writing, Microsoft Project
Education
University of Arkansas at Little Rock 2000 — 2002
Masters, Professional and Technical Writing, 3.9
Texas Woman's University 1993 — 1995
Rhetoric
T-Mobile USA September 2011 - June 2013
T-Mobile USA May 2006 - September 2011
Samsung Telecommunications America August 2005 - April 2006
Aircom International April 2005 - August 2005
MobileComm Professionals, Inc March 2004 - April 2005
Skills
Telecommunications, Wireless, GSM, LTE, UMTS, Mobile Devices, 3G, Mobile Communications, CDMA, GPRS, HSPA, Testing, RF, Edge, Integration, Product Management
Education
Texas A&M University-Kingsville 2001 — 2003
Master's degree, Electrical Engineering
T-Mobile August 2011 - Present
T-Mobile USA 2005 - August 2011
New Edge Networks an Earthlink Company 2004 - 2005
Lantana 2004 - 2004
Sprint 2000 - 2003
Skills
IPv6, Strategy Development, Network Architecture, IP, Network Design, MPLS, Cisco Technologies, LTE, Network Security, UMTS, Networking, 3GPP, Wireless, Android, Architecture
Education
The University of New Mexico - Robert O. Anderson School of Management 2003 — 2006
MBA, Business
University of Virginia 2001 — 2002
Graduate Certificate, Technology Leadership
University of Pittsburgh 1997 — 1999
BS
Ten Gun Design June 2015 - Present
T-Mobile May 2014 - June 2015
iSoftStone January 2014 - May 2014
Simplicity Consulting August 2013 - December 2013
iSoftStone February 2013 - August 2013
iSoftStone August 2011 - December 2012
T-Mobile April 2011 - September 2011
T-Mobile USA April 2003 - April 2011
Skills
Vendor Management, Telecommunications, SDLC, Program Management, PMO, Wireless, Business Analysis, Cross-functional Team..., Software Project..., Requirements Analysis, Project Management, Integration, Mobile Devices, Project Planning, Product Development, Software Documentation, Process Improvement, MS Project, ITIL, Change Management, Business Intelligence, Project Portfolio..., IT Management, Management, Visio, SharePoint, Resource Management, Requirements Gathering, Strategy, Leadership, Outsourcing, Project Delivery, Service Delivery, Product Management, Testing, Quality Assurance, Enterprise Software, Scrum, System Deployment, Go-to-market Strategy, Solution Architecture, Agile Methodologies, Business Process..., IT Strategy, Enterprise Architecture, CRM, Business Process, Business Requirements, Team Leadership, Software Development
Education
The University of Georgia 1994 — 1995
T-Mobile US June 2012 - Present
T-Mobile USA September 2008 - June 2012
T-Mobile USA August 2006 - August 2008
T-Mobile August 2004 - August 2006
T-Mobile January 2003 - May 2004
Skills
Call Center, Customer Experience, Customer Service, Outsourcing, Cross-functional Team..., Vendor Management, Business Process, People Management, Remote Team Management, Service Operations, Procedure Design, Program Management, Troubleshooting, Collaborative Problem..., Building Relationships, Innovative Thinking, Problem Analysis, Management, Call Centers, Telecommunications, Strategy, Wireless, Coaching, Operations Management, System Deployment, Project Planning, Customer Satisfaction, Professional..., Project Management, Business Intelligence, Networking, Mobile Devices, Business Strategy, Workforce Management, Customer Retention, Strategic Planning, Cellular Communications, Technical Support, Call Center Development, CRM, Virtual Teams
Education
The University of New Mexico 1990 — 1995
T-Mobile USA February 2008 - Present
Clinique 2012 - 2013
Caribana Boutique May 2006 - January 2011
RadioShack July 2003 - September 2006
Skills
Customer Experience, Customer Retention, Wireless, Telecommunications, Customer Satisfaction, Loss Prevention, Sales Operations, Merchandising, Retail, Blackberry, Direct Sales, Cellular Communications, Sales Management, 4G, Store Management, Sales Training, Coordinating Events, Training, Mobile Devices, Sales, Leadership, Selling Skills
Education
Tufts University 2003 — 2008
Bachelor of Arts, Psychology
MarketSource April 2013 - Present
RadioShack July 2012 - April 2013
Wireless Advocates April 2011 - June 2012
Go Wireless Inc. June 2010 - February 2011
Flextronics September 2009 - May 2010
GoWireless, Inc. July 2009 - September 2009
T-Mobile USA October 2007 - July 2009
T-Mobile USA March 2005 - September 2007
Skills
Sales, Customer Retention, Retail, Wireless, Sales Management, Sales Operations, Training, Leadership, Team Building, Inventory Management, Customer Service, B2B, Team Leadership, Management, Customer Satisfaction, Negotiation, Merchandising, Sales Process, Telecommunications, Account Management, Profit, Direct Sales, Operations Management, Loss Prevention, Coaching, P&L Management, Customer Experience, Recruiting, Cold Calling, Contract Negotiation, Forecasting, Employee Training, New Business Development, Solution Selling, Salesforce.com, Selling, Cross-functional Team..., Hiring, Store Management, Vendor Management, Competitive Analysis, Key Account Management, Income Statement, Product Marketing, Retail Sales, Multi-unit, Inventory Control, Performance Management, Sales Presentations, Call Centers
Education
University of Phoenix 2008 — 2013
Business Administration and Management, General
Union County College 1997 — 1998
Some, Criminal Justice
East Side High School
Lexmark Enterprise Software April 2014 - Present
Perceptive Software February 2013 - April 2014
Perceptive Software March 2012 - November 2012
Black & Veatch July 2011 - March 2012
T-Mobile USA 2006 - July 2011
T-Mobile & NACE Partnership 2007 - 2011
AMLI September 2003 - February 2006
Skills
PowerPoint development, Layout, Email Marketing, Web Design, User Experience, Adobe Creative Suite, Adobe Acrobat, Graphic Design, CSS, HTML, Corporate Branding, User Interface Design, Creative Direction, Dreamweaver, OS X, Professional..., Content Management, Advertising, Illustrator
Education
JCCC 2013 — 2017
In Progress - Associate of Arts (AA), Graphic Design
University of Kansas 1997 — 2002
Bachelor of Fine Arts (BFA), Metalsmithing
Vans November 2014 - Present
Lowe's Home Improvement March 2013 - November 2014
Lowe's Home Improvement January 2013 - March 2013
T-Mobile USA September 2005 - December 2012
DaVor Photography June 2004 - September 2005
Skills
Retail, Inventory Management, Merchandising, Sales, Sales Management, Customer Service, Customer Experience, Store Management, Customer Retention, Customer Satisfaction, Retail Sales, Wireless
Education
Antonelli Institute Of Art And Photography 2000 — 2002
Associates, Photography
Temple University - Fox School of Business and Management
Entrepreneurship
RFIP, Inc. May 2012 - Present
SecureNet, Inc. August 2011 - April 2012
T-Mobile USA January 2009 - August 2011
New Mexico Scorpions Professional Hockey Team February 2007 - January 2009
Skills
CCTV, Access Control, Security, Surveillance, New Business Development, Management, Business Development, Solution Selling, Direct Sales, Team Building, Retail, Account Management, Integration, Wireless, Telecommunications, Sales
Education
The University of New Mexico 1997 — 2001
Signature Corporate Housing July 2009 - Present
National Corporate Housing October 2006 - June 2009
Beasley Realty 2004 - 2005
T-Mobile USA 2000 - 2005
Southwestern Bell Wireless (Cingular) 1995 - 2000
Skills
Account Management, Sales Management, Team Building, Selling, New Business Development, Contract Negotiation, Sales, Customer Service, Negotiation, Direct Sales, Cold Calling, Customer Satisfaction, Strategic Planning, Real Estate, Forecasting, Team Leadership, Small Business, Sales Process, Advertising, Training, CRM, Leadership, Coaching, Inventory Management, Hotels, Online Marketing, Apartments, Leases, Hiring, Event Planning, Social Media Marketing, Solution Selling, Hospitality, Recruiting, Marketing Strategy, Social Networking, Income Statement, Lead Generation, Sales Presentations, Strategic Partnerships, Event Management, Marketing, Operations Management, Management, Budgets, Business Development, Sales Operations, B2B, Customer Retention, Salesforce.com
Education
The University of Texas at El Paso 1974 — 1976
Education
Ysleta High School
Freelance Translation January 2013 - Present
CHUNGDAHM Learning May 2014 - May 2015
American College of Radiology August 2011 - November 2013
T-Mobile USA December 2006 - May 2007
PenTeleData April 2004 - November 2006
Skills
Technical Support, Social Media, Customer Service, Outlook, Microsoft Word, Databases, Call Centers, Japanese, Translation, Localization, Microsoft Office, Microsoft Excel, Data Entry, Call Center, Research
Education
Temple University 2008 — 2011
B.A., Asian Studies
Temple University Japan 2009 — 2010
Asian Studies, Japanese
Lehigh Carbon Community College 2007 — 2008
A.A., Liberal Arts
T-Mobile June 2011 - Present
T-Mobile USA April 2007 - July 2011
T-Mobile USA June 2002 - April 2007
Bed Bath & Beyond July 1997 - January 2003
Skills
Retail, Sales, Inventory Management, Leadership, Customer Satisfaction, Sales Operations, Management, Training, Customer Experience, Customer Service, Human Resources, Project Planning, Team Building, Telecommunications, Account Management, Sales Management
Education
The University of Akron
Bachelor of Arts, Psychology
Stark State College
Post, Secondary
CAPITAL TELECOM, LLC July 2013 - Present
SBA Network Services October 2009 - June 2013
Self - Employed June 2009 - October 2009
T-Mobile USA July 2004 - June 2009
Network Development Consulting July 1999 - November 2003
Verizon Wireless 1996 - 1998
Skills
Zoning, Negotiation, Wireless, Wireless Networking, Permitting, Site Development, LTE, UMTS, 4G, Cellular, Telecommunications, 3G, GSM, CDMA, Contract Negotiations, Microwave, Contract Negotiation, WiMAX, Vendor Relations, Contract Management, Team Building, Real Estate, Site Selection, Scheduling, Planning, Real Estate Development, New Business Development, Strategic Planning, Land Use, Forecasting, Deployment, Problem Solving, Operations Management, Sales Management, Mobile, Team Leadership, Mergers, Vendor, Cellular Communications, Mobile Devices, Project Planning, Mobile Communications, RF, WiFi, Vendor Management, Location Intelligence, Site Acquisition, Program Management, Fiber Optics, Network Design
Education
Thomas M. Cooley Law School 1991 — 1993
JD, Law
University of Massachusetts, Amherst 1985 — 1989
Bachelor, English
Melrose High School 1982 — 1986
Albuquerque International Sunport April 2012 - Present
Albuquerque International Balloon Fiesta October 2011 - Present
Albuquerque International Balloon Fiesta October 2010 - October 2010
Lockheed Martin IS&GS Civil September 2006 - December 2009
Lockheed Martin September 2006 - December 2009
Sento Corp November 2005 - May 2006
University of Phoenix-Albuquerque Campus March 2004 - August 2005
T-Mobile USA January 2001 - February 2003
SPRINT PCS July 1998 - December 2000
Southwest Airlines March 1993 - April 1998
Skills
Call Center, Customer Service, Coaching, Organizational..., Mentoring, Hiring, Customer Satisfaction, Team Building, Team Leadership, Operations Management, Performance Management, Supervisory Skills, Quality Assurance, Problem Solving, Interviewing, Compliance, Leadership Development
Education
The University of Texas at Arlington 1977 — 1979
BS, Criminal Justice
Joseph M. Lucas and Associates May 2010 - Present
Law Office of Edward Siebert January 2010 - May 2010
Ariano, Hardy, Nyuli, Johnson, Richmond & Goettel, P.C. September 2008 - January 2010
Kane County, IL September 2007 - September 2008
Kane County, IL May 2005 - September 2008
Target October 2004 - May 2005
McHenry County State's Attorney June 2004 - August 2004
T-Mobile USA October 2002 - August 2003
Entercom Communications November 2001 - June 2002
Spherion July 2001 - October 2001
Skills
Family Law, Civil Litigation, Appeals, Legal Research, Legal Writing, Litigation, Courts, Editing, Westlaw, Copywriting, Hearings, Trials, Motions, Arbitration, Juvenile Law, Trial Practice
Education
The John Marshall Law School 2003 — 2006
Juris Doctor
University of Illinois at Urbana-Champaign 1995 — 2000
B.S., Journalism
Confirmit June 2015 - Present
Conductor, Inc. October 2012 - June 2015
Usablenet February 2010 - August 2012
T-Mobile USA March 2005 - December 2009
Sprint January 2004 - January 2005
Verizon Wireless August 2000 - January 2004
Skills
Mobile Devices, SaaS, E-commerce, Account Management, Online Marketing, SEO, Solution Selling, New Business Development, Salesforce.com, Cloud Computing, Business Development, Mobile Applications, Sales Process, Strategic Partnerships, Mobile Technology, Mobile Internet, B2B, Direct Sales, Mobile Marketing, Negotiation, Sales, Digital Marketing, Social Media, Selling, Team Building, SEM, Conductor Searchlight, Mobile, Sales Presentations, Key Account Management, Teamwork, Social Skills, Social Networking, Business Strategy, Mobile Commerce, Mobile Strategy, Consultative Sales..., Multi-channel Marketing, web presence management, Sales Management, Consultative Selling, Team Leadership, Contract Negotiations, Team-oriented, Digital Media, Marketing Strategy, Closing Deals, Closing Business, Closing Abilities, Software Industry
Education
University at Albany, SUNY 1996 — 2000
BA, Communication, Business
Universiteit van Tilburg / Tilburg University 1999 — 1999
Business law
Hospital for Special Surgery April 2013 - Present
T-mobile USA June 2009 - Present
Kids Footlocker November 2007 - June 2009
NYC School Construction Authority June 2006 - August 2006
Board of Education M June 2003 - June 2006
Skills
Customer Service, Access, Data Entry, Microsoft Office, Administration, Student Counseling, Microsoft Works, Microsoft Office 2007, Microsoft Office 2003, Android, Public Speaking, Public Relations, Guitar, Computer Hardware, Customer Retention, Customer Acquisition, Money, Inventory Management, OS X, Outlook, Telephone Skills, Employee Training, Online Research, SPSS, Windows XP, Plannning, Community Outreach, Microsoft Excel, Mobile Telephony, PowerPoint, Research, Event Planning, Microsoft Word, Nonprofits, Teaching, Language Proficiency, Windows XP Professional, Mac OS X, Mobile..., Internet Research, Type, Children, Activity Planning, Phone Skills, Customer Focus, Patient Education, Patient Satisfaction, Quality Patient Care, Epic Systems, Higher Education
Education
Queens College, City University of New York 2006 — 2010
B.A, Psychology
Touro College
Bachelor’s Degree, Biology, General
Certified Payment Processing March 2012 - August 2012
T-Mobile, USA 2003 - 2011
Continental Airlines January 2002 - June 2003
Skills
Customer Service, Direct Sales, Typing, Cash Handling, Phone Skills, Phone Sales, Wireless, Customer Retention, Word, Team Leadership, Mentoring, Non-profits, Quality, Problem Solving, Troubleshooting, English, Telephone Skills, Cold Calling, Inside Sales, Customer Experience, Microsoft Word, Nonprofits, Smartphones, Telemarketing
Education
The University of Texas-Pan American 2012 — 2016
Bachelor of Arts (BA) in Political Science, Minor in Computer Information Systems, Senior
Edinburg High School 1993 — 1997
Diploma
T-Mobile 2011 - Present
T-Mobile USA 2009 - 2011
T-Mobile USA 2006 - 2009
T-Mobile USA 2005 - 2006
Virtuoso 2004 - 2005
Getty Images 2000 - 2004
Skills
Vendor Management, Program Management, Business Analysis, SDLC, Requirements Analysis, Business Intelligence, Visio, Requirements Gathering, Integration, Agile Methodologies, Telecommunications, Software Project..., Business Requirements, Cross-functional Team..., Change Management, Project Portfolio..., Analysis, Leadership, PMO, MS Project, IT Management, ITIL, PMP, IT Strategy, Enterprise Architecture, Business Process, SharePoint, Project Management, Process Improvement, Management, Business Process..., Project Delivery, Team Leadership, Systems Analysis, Resource Management, Scrum, System Deployment, Testing, Agile Project Management, Outsourcing, IT Service Management, Software Development, CRM, Solution Architecture, Governance, Information Technology, Waterfall, Enterprise Software, Software Documentation, Product Management
Education
University of Washington, Michael G. Foster School of Business 1999 — 2002
MBA, Business Management
The Maharaja Sayajirao University of Baroda
Masters, Computer Science & Applications
The Maharaja Sayajirao University of Baroda
Bachelors, BSC Chemistry
T-Mobile USA April 2014 - Present
TEOCO February 2014 - April 2014
NSN - Nokia Solutions and Networks June 2013 - February 2014
T-Mobile USA 2011 - June 2013
Telecom Transport Management 2010 - 2010
RadioFrame Networks 2005 - 2009
Qwest 1998 - 2005
Comsearch 1994 - 1998
Telecom Soutions Inc. (a subsidiary of LCC) 1993 - 1994
The Conservation Fund 1991 - 1993
Skills
LTE-Advanced, EPC, Carrier Aggregation, VoLTE, MIMO, SON, IMS, Wireless, LTE, CDMA, UMTS, RF, Troubleshooting, 3G, GSM, RF Engineering, Network Optimization, Data Analysis, Databases, 3GPP, RF Planning, 4G, Optimization, WiFi, MapInfo, Backhaul, RAN, Network Design, Network Performance, Mobile Communications, TEMS, HSDPA, IP, Mobile Devices, Actix, Geolocation, Vendor Management, Networking
Education
The University of Georgia 1985 — 1990
Bachelor of Science
AFCENT International High School 1983 — 1985
UniqueHR May 2012 - Present
The University of Texas Rio Grande Valley September 2015 - Present
Our Lady of the Lake University April 2015 - Present
The University of Texas - Pan American January 2007 - September 2015
University of Phoenix October 2012 - May 2015
ARAMARK Healthcare June 2010 - December 2012
Lower Rio Grande Valley Workforce Development Board March 2005 - July 2012
T-Mobile, USA November 2007 - June 2010
T-Mobile September 2007 - November 2008
T-Mobile August 2006 - September 2007
Skills
Leadership Development, Organizational..., Employee Engagement, Performance Improvement, Healthcare, Process Improvement, Performance Management, Change Management, Employee Relations, Coaching, Leadership, Conflict Resolution, Operations Management, Human Resources, Strategic Planning
Education
Texas A&M University
Doctor of Philosophy (PhD), Human Resources Development
The University of Texas-Pan American 1998 — 2000
Master of Business Administration (M.B.A.), Management
Texas A&M University-Kingsville 1993 — 1996
BBA, Management & TQM
EHS
HTC March 2011 - August 2015
T-Mobile USA December 2008 - March 2011
Starbucks Coffee Company May 2006 - December 2008
Sun Microsytems 1995 - 2005
Subway Investor Group 1991 - 1995
Skills
Strategy, Team Building, Telecommunications, Leadership, Management, Program Management, International Business, Strategic Planning, Business Planning, Cross-functional Team..., Process Improvement, Product Management, Team Leadership, Time Management, SDLC, Business Analysis, Sales, Business Strategy, Vendor Management, Business Development, CRM, Project Management
Education
Thunderbird School of Global Management 2002 — 2004
MBA, International Management
Vanguard University of Southern California 1986 — 1989
B.A. Business Mgmt
T-Mobile USA January 2009 - Present
T-Mobile USA November 2010 - October 2011
T-Mobile USA February 2007 - January 2009
Symetra Financial August 2005 - January 2007
Symetra Financial December 2003 - August 2005
Safeco Insurance 2001 - 2003
Safeco Insurance 1996 - 2001
Space Labs Medical 1993 - 1996
Skills
Project Management, Business Analysis, Interactive Marketing, Brand Management, New Media, Product Management, Web Analytics, E-commerce, Product Marketing, Content Management, Analytics, Vendor Management, User Experience, Digital Marketing, Mobile Devices, Leadership, Web Marketing, Management, Web Marketing Strategy, Integrated Marketing, Digital Strategy, Strategic Partnerships, Marketing, Cross-functional Team..., Online Advertising, Strategy, Creative Direction, Social Media, Facebook, Mobile Marketing, B2B, Online Marketing, Blogging, Internal Communications, SEM, Email Marketing, Multi-channel Marketing, Google Analytics, SEO, Web Content Management, Content Strategy, Omniture, Usability, Web Project Management, Lead Generation, PPC
Education
The University of Kansas 1987 — 1991
Bachelor of Science
Apple June 2013 - Present
T-Mobile December 2009 - May 2013
T-Mobile USA September 2006 - November 2009
Siemens Enterprise Networks May 1987 - June 2006
ROLM 1983 - 1987
Skills
Sales Support, B2B, Sales Engineering, Telecommunications, Wireless, Call Center, VoIP, Sales Operations, Call Centers, Managed Services, Electrical Engineering, Sales Process, M2M, Engineering, Sales Presentations, Ethernet, Channel Partners, Telephony, Solution Selling, SIP Trunking, Networking, Sales Management, Avaya, MPLS, Sales, Pre-sales, Strategic Partnerships, IP, Mobile Devices, Enterprise Software, Go-to-market Strategy
Education
Texas A&M University 1978 — 1983
Bachelor of Science (BS), Electrical and Electronics Engineering
T-Mobile November 2012 - Present
T-Mobile September 2007 - November 2012
T-Mobile USA April 2005 - August 2007
WFI January 2005 - April 2005
Cube Software Private Limited (CSPL) June 2000 - June 2002
Skills
UMTS, HSPA, RF Engineering, 4G, LTE, Actix, CDMA, GSM, HSDPA, WCDMA, Cellular Communications, TEMS, RF, 3G, RF design, EVDO, Edge, Network Optimization, Microwave, WiMAX, 2G, GPRS, RAN, RF Design
Education
The University of Texas at Arlington 2002 — 2004
Master's degree
University of Pune 1996 — 2000
Bachelors
N.G.F.S 1982 — 1996
High School
iMobile US February 2012 - March 2013
T-Mobile USA May 2004 - January 2012
Voicestream Wireless October 1998 - April 2004
Omnipoint Communications November 1997 - October 1998
MOBIL OIL CORPORATION 1994 - 1997
CVS Pharmacy 1992 - 1994
Skills
Wireless, Telecommunications, Merchandising, Retail, Sales Management, Team Building, Vendor Relations, Customer Retention, POS, P&L Management, Hiring, Loss Prevention, Sales Growth, Expansion, Business Acumen, Channel, Performance Management, Coaching, Leadership Development, Customer Service, Management, Training, Leadership, Customer Satisfaction, Inventory Management, Recruiting, Sales, Team Leadership, Sales Operations, Direct Sales, Inventory Control, Customer Experience, Store Operations, District Sales..., Multi-unit Retail..., Retail Sales, Profit, Strategy, Sales Process, Time Management, Marketing, Cold Calling, Selling, Employee Training, Cross-functional Team..., Account Management, B2B, Solution Selling, Driving Results, Rainmaker
Education
Thomas College 1988 — 1992
Management Information Systems, Business
DIRECTV August 2015 - Present
DIRECTV April 2014 - Present
T-Mobile August 2013 - March 2014
T-Mobile March 2011 - August 2013
T-Mobile June 2005 - March 2011
T-Mobile January 2004 - June 2005
T-Mobile USA August 1999 - January 2004
Skills
Telecommunications, Vendor Management, Customer Experience, Mobile Devices, Program Management, Cross-functional Team..., Process Improvement, Team Leadership, Wireless, Call Centers, Apple Certified, HTML, Broadcast Television, Customer Satisfaction, Business Analysis, Customer Service, Customer Retention, Management, Project Management, Call Center
Education
The University of New Mexico 1999 — 2002
Electrical and Electronics Engineering
Koehler Barton Insurance Agency November 2009 - Present
Germer & Simecek Investments Inc. December 2005 - Present
T-Mobile USA February 2005 - April 2009
Fischer & Wieser Specialty Foods July 2004 - February 2005
Nokia Mobile Phones October 2000 - April 2004
Nokia 2000 - 2004
Education
Texas State University 1989 — 1994
T-Mobile September 2009 - Present
T-Mobile USA April 2005 - Present
Concur Technologies Inc. September 2003 - April 2005
Entomo Inc. January 2001 - September 2003
One2One.com May 1999 - January 2001
Ohmeda Inc. May 1997 - May 1999
Skills
Agile Methodologies
Education
University of Wisconsin-Madison 1996 — 1997
M.S, Electrical and Computer Engineering
Tianjin University
B.S, Biomedical Engineering
T-Mobile February 2011 - Present
T-Mobile December 2008 - February 2011
T-Mobile March 2007 - December 2008
T-Mobile USA January 2006 - March 2007
t-mobile June 2003 - January 2006
Skills
Telecommunications, Wireless, Customer Experience, Vendor Management, Call Center, Mobile Devices, System Deployment, Avaya, Telecommunications..., Business Analysis, SDLC, UMTS, 3G, VoIP, Mobile Communications, BMC Remedy, GSM, Integration, 4G, Cross-functional Team..., Business Requirements, Requirements Analysis, Program Management, Mobile Technology, IP, Service Delivery, Call Centers, Cellular Communications, Workforce Management, PMO, Testing, PMP, ITIL, CDMA, T1, Technical Support, Network Design, Troubleshooting, SIP, Managed Services, Software Project..., Visio, Product Management, Business Process
Education
The University of Kansas 1996 — 2001
T-Mobile November 1997 - Present
T-Mobile USA 1997 - Present
T-Mobile Wireless 1997 - Present
Skills
Requirements Analysis, Telecommunications, Process Improvement, Mobile Devices, Call Centers, Wireless, Project Management, Business Analysis, Cross-functional Team..., Visio, Requirements Gathering, Troubleshooting, Integration, SDLC, Customer Experience, Business Requirements, Vendor Management, Management, Business Process, Program Management, Testing, Project Delivery, Software Project..., PMP, Business Intelligence, System Deployment, SharePoint, PMO, Software Documentation, Business Process..., Analysis, Product Management, Agile Methodologies
Education
The University of New Mexico
BA, Criminology/Sociology; Minor, Business Administration
SPEED FC July 2011 - Present
T-Mobile, USA August 2003 - June 2011
T-Mobile, USA 2002 - 2003
Skills
PCI DSS, Vendor Management, ITIL, Team Management, Access Control, Identity Management, Identity Federation, Oracle Access Manager, Oracle identity..., Access, Information Security, Enterprise Software, Project Management, Databases, Program Management, Active Directory, Security, CISSP, Business Analysis, Integration, Management, Team Leadership, Visio, SQL, Networking, CISA, Process Improvement, SDLC
Education
The University of New Mexico 1990 — 1995
B.A., Political Science / History
Pagetech Ltd 2004 - Present
Event Activation Group LLC March 2013 - Present
The Last Shuttle Media Group, LLC April 2013 - Present
Dance614 September 2013 - Present
T-Mobile USA 2004 - Present
Schottenstein Center July 1998 - July 2003
Skills
Live Events, Event Management, Video Production, Video, Social Media Marketing, Corporate Events, Event Planning, Marketing Communications, Social Networking, Public Relations, Television, Broadcast, Entertainment, Creative Direction, Video Editing, Trade Shows, Digital Media, Production Managment, Sound, Photography, Social Media, Online Marketing, Email Marketing, Brand Development, Advertising, Online Advertising, Multimedia, Facebook, Copywriting, Production Management
Education
The Ohio State University
Mosaic Sales Solutions 2010 - 2011
BDS Marketing February 2008 - January 2009
Mosaic Sales Solutions 2006 - 2008
T-Mobile USA 2005 - 2006
MarketSource 2003 - 2005
Skills
Retail, Merchandising, Income Statement, Marketing, Marketing Strategy, P&L, Recruiting, Sales Management, Store Management, Sales Operations, Leadership, Account Management, B2B, Cold Calling, Direct Sales, Sales
Education
Thomas Edison State College
BSBA
Deloitte February 2014 - Present
Dell August 2011 - February 2014
Dell July 2006 - August 2011
T-Mobile USA 2001 - 2006
T-Mobile 2001 - 2006
Skills
Supply Chain Management, Call Centers, Process Improvement, Vendor Management, Workforce Management, Customer Experience, Program Management, Cross-functional Team..., Team Leadership, Business Process..., Customer Satisfaction, Project Management, Management, Operations Management, Outsourcing, ERP, Six Sigma, Training, Project Planning, Business Analysis, Leadership, Call Center, Forecasting, Software Documentation, Team Building, Service Delivery
Education
Tennessee State University 1992 — 1994
Architectural Engineering
T-Mobile USA January 2012 - Present
T-Mobile April 2010 - February 2012
T-Mobile January 2006 - March 2010
T-Mobile August 2004 - December 2005
Skills
Direct Sales, B2B, New Business Development, Sales Process, Account Management, Mobile Devices, Mobile Technology, Wireless, M2M, Sales Operations, Customer Satisfaction, Sales Presentations, Solution Selling, Telecommunications, Sales, Management, Customer Retention
Education
The Ohio State University 1998 — 2002
The Florentine Group, LLC January 2008 - Present
T-Mobile USA November 2005 - November 2007
Self - Employed February 2004 - November 2005
Wireless Facilities, Inc. January 1998 - January 2004
Wireless Facilities, Inc. 1998 - 2004
New Orleans HDLC 1998 - 1998
New Orleans City Planning Commission 1994 - 1998
City of New Orleans 1990 - 1998
Skills
Cross-functional Team..., LTE, Wireless, Telecommunications, Zoning
Education
Tulane University - A.B. Freeman School of Business 1984 — 1986
MBA, Concentration in General Management and Finance
Tulane University 1976 — 1981
Bachelor of Architecture, Architecture
Tulane University 1976 — 1981
Masters of Architecture, Architecture
T-Mobile USA 2000 - Present
Education
Texas A&M University-Corpus Christi 2000 — 2004
AT&T July 2013 - December 2014
T-Mobile USA August 2011 - March 2013
Knight Imaging 2007 - 2013
Cingular January 2005 - August 2006
AT&T Wireless Services January 2003 - January 2005
AT&T Wireless Services July 1999 - December 2003
AT&T Wireless Services July 1996 - July 1999
Lockheed Martin September 1983 - February 1996
Skills
UMTS, LTE, 4G, Wireless, Telecommunications, Project Management, 3G, Cellular Communications, Vendor Management, CDMA, GSM, Mobile Devices, Testing, IP, Network Design, Switches, VoIP, Fiber Optics, Ethernet
Education
Texas Tech University
Bachelor of Science in Engineering Technology, Electrical and Electronics
Compendium Inc. March 2010 - Present
T-Mobile USA October 2008 - March 2010
Starbucks Coffee Company January 2006 - July 2008
Starbucks Coffee Company October 2004 - January 2006
Starbucks Coffee Company December 2003 - October 2004
Starbucks Coffee Company October 2000 - December 2003
Skills
Inventory Management, Retail, Strategy, Supply Chain, Product Development, Sales, Forecasting, Project Management, Strategic Planning, Management, Merchandising, Analysis, Leadership, Training, Marketing Strategy, Business Strategy, Business Analysis, Cross-functional Team..., Team Management, Pricing, Project Planning, Negotiation, P&L, Competitive Analysis, Account Management, Advertising, Market Planning, Purchasing
Education
The University of Montana - School of Business Administration 1991 — 1996
Bachelor of Science (BS), Marketing
AT&T Mobility February 2008 - Present
T-Mobile USA October 2000 - September 2007
Victoria's Secret November 1989 - October 2000
Education
The University of Texas at Austin 1987 — 1989
IBM April 2014 - Present
Accuvant April 2010 - April 2014
AOS August 2007 - April 2010
T-Mobile USA 2002 - 2005
Skills
Account Management, Security, Virtualization, Enterprise Software, Computer Security, VMware, Cisco Technologies, Information Security, Management, Penetration Testing, Managed Services, Data Center, Solution Selling, VPN, Unified Communications, Disaster Recovery, PCI DSS, Network Security, Information Technology, Cloud Computing, Sales Process, Channel Partners, Professional Services
Education
The University of Kansas
Bachelors, Business Communications
T-Mobile August 2009 - Present
T-MOBILE, USA 2009 - Present
T-MOBILE, USA 2009 - Present
TTS Inc June 2007 - July 2009
Telecom Technology Services Inc. 2007 - 2009
T-Mobile 2006 - 2009
Aircom International 2005 - 2007
MobileComm Professionals Inc 2003 - 2004
Skills
System Deployment, TEMS Investigation, RF Engineering, EVDO, Network Design, UMTS, GSM, Actix, RF, 3G, 4G, Telecommunications, 3GPP, RAN, Wireless, GPRS, Wireless Networking, 2G, TEMS, Microwave, BSS, HSPA, WCDMA, MapInfo, Network Optimization, Mobile Devices, LTE, Cellular Communications, Edge, CDMA, WiMAX
Education
The University of Texas at Arlington
Private Company 2010 - Present
Rosicki, Rosicki & Associates 2007 - 2008
T-Mobile, USA 2005 - 2007
Pitnick & Margolin, LLP 2003 - 2004
Education
Touro College Jacob D. Fuchsberg Law Center 2001 — 2004
JD
T-Mobile USA February 2005 - Present
Nokia Mobile Phones October 2000 - April 2004
Education
Texas State University 1989 — 1994
Samsung Electronics November 2012 - Present
T-Mobile USA June 2010 - October 2012
T-Mobile January 2006 - June 2010
Clinton Fire Department 2001 - 2010
Unicel February 2001 - April 2003
Redman Mattress and Furniture December 1998 - February 2001
Skills
Telecommunications, Mobile Technology, Mobile Devices, Location Based Services, WAP, Incident Management, SMS, IVR, 3G, Business Case, Solutions Marketing, Call Center, Problem Solving, Problem Management, Training, Hands-on Training, Instructor-led Training, Visual Merchandising, Merchandising, Merchandise Planning, Creative Merchandising, Business Networking, Customer Retention, Customer Service, Customer Satisfaction, Customer Oriented, Task Analysis, Call Centers, Customer Experience, Management, Sales, Sales Operations, Business Development, Account Management, Sales Management, Cellular Communications, Managed Services, Product Management, Business Planning, Product Marketing, Team Leadership, Unified Communications, Wireless Networking, Start-ups, M2M, Sales Presentations, Cross-functional Team..., CRM, Leadership, Forecasting
Education
The Ohio State University 1995 — 1999
BA, Environmental Sciences
Blackstone Schoool of Law 1992 — 1994
Assoc, Legal Aid/ Business Law
Telephone Connection Inc. May 2008 - Present
Chinook Wireless September 2006 - January 2008
T-Mobile USA 2000 - 2006
Grande River Communications Inc. July 1993 - August 2000
Skills
Telecommunications, VoIP, GSM, Wireless, SDH, Mobile Devices, Computer Network..., Telephony, Management, IP, Start-ups, Networking, Wireless Networking, Capacity Planning, RF, Microwave, LTE, Avaya
Education
Texas A&M University-Corpus Christi 1985 — 1992
BS, Electronics Instruction
T-Mobile USA
Skills
Wireless, Broadband, Wireless Networking, 4G, Cellular Communications, Account Management, LTE, RF, Site Development, Project Management, Site Acquisition, Vendor Management, Project Coordination, GSM, Environmental Compliance, RF Engineering, Team Building, Telecommunications, Program Management, Team Leadership, Strategic Planning, UMTS, WiMAX, Microwave, Operations Management, Construction, Troubleshooting, Contract Negotiation, Budgets, Leasing, Business Development, Project Planning, CDMA, 3G, Network Design, Mobile Devices, Optical Fiber, Fiber Optics, Construction Management, Cross-functional Team..., GPRS, Zoning
Education
The Ohio State University 1964 — 1968
Asurion November 2009 - Present
T-Mobile USA 2002 - 2005
Saturn 1998 - 2000
EDS / Saturn 1998 - 2000
Skills
Call Center, Cross-functional Team..., Customer Satisfaction, Customer Experience, Call Centers, Vendor Management, Team Leadership, Customer Retention, Program Management, Operations Management, Training, Project Management, Customer Service, Process Improvement, CRM, Leadership
Education
The University of Southern Mississippi 1993 — 1996
Business, Marketing
T-Mobile USA June 2011 - Present
T-Mobile USA June 2006 - November 2011
T-Mobile USA May 2005 - June 2006
Skills
Telecommunications, Business Analysis, Product Management, Call Center, Vendor Management, Wireless, SDLC, Cross-functional Team..., Mobile Devices, PMO, PMP, Program Management, Customer Experience, Requirements Analysis, Process Improvement, Software Project...
Education
The University of Tennessee at Chattanooga
Bachelor of Science, Business Administration
T-Mobile January 2006 - Present
T-Mobile USA 2000 - Present
Education
University of Oregon 1990 — 1992
MS, Mathematics
Tufts University 1986 — 1990
BA, Mathematics
T-Mobile October 2010 - Present
ATT 2010 - 2011
G CORP INTERNATIONAL INC. 2008 - 2009
T-mobile USA 2008 - 2008
Skills
LTE, RF Engineering, Actix, 3G, GSM, 4G, HSPA, RF, CDMA, Wireless, WCDMA, Drive Test, MapInfo, RAN, TEMS, Network Optimization
Education
Texas Southern University—Thurgood Marshall School of Law
T-Mobile USA Network Operations Lead Technician/Level IIIT-MobileFebruary 2013 - Present
T-Mobile September 2006 - February 2013
T-Mobile July 2003 - September 2006
VoiceStream Communications October 2001 - July 2003
Aerial Communications November 2000 - October 2001
Skills
Cross-functional Team..., Management, VoIP, Telecommunications, Wireless, Sales, Team Leadership, Mobile Devices, Project Management, GSM
Education
The University of Manchester
In progress, Egyptology
KLD Nano Grid Systems October 2014 - Present
SolarFlex January 2010 - Present
T-Mobile USA February 1999 - January 2010
Hick & Ragland Engineering 1990 - 1995
Skills
Systems Engineering, RF Engineering, Engineering Management, Electrical Engineering, Simulations, RF, System Design
Education
Texas Tech University 1985 — 1990
BSEE
SEI
T-Mobile December 2012 - Present
T-Mobile USA March 2011 - November 2012
American Electric Power June 2010 - February 2011
American Electric Power July 2003 - May 2010
Citi National Investment Bank June 1998 - August 2001
Skills
Financial Modeling, Risk Management
Education
The Ohio State University Fisher College of Business 2001 — 2003
MBA, Corporate Finance
Herbalife June 2013 - Present
T-Mobile USA November 2010 - June 2013
Fannie Mae May 2010 - November 2010
Verizon Business June 2007 - May 2010
Microsoft February 2007 - May 2007
Dell Inc May 2003 - July 2005
Skills
Requirements Analysis, Agile Methodologies, Business Analysis, Requirements Gathering, SDLC, Software Project..., Databases, Pre-sales, Data Warehousing, Visio, SharePoint, Agile Project Management, Scrum, Project Management, Management
Education
University of Findlay 2005 — 2006
MBA
T-Mobile USA March 1999 - Present
Centennial Wireless August 1995 - March 1999
Skills
RF, RF Engineering, HSPA, UMTS, GSM, Drive Test, TDMA, Actix, RF design, TEMS, TEMS Investigation, Network Performance, RAN, 2G, MapInfo, WCDMA, 3G, Nemo, HSDPA, HSUPA, GPRS, Pathloss, RNC, System Optimization, Radio Network Planning, Wireless Network Design, E911, Cellular, EDGE, LTE
Education
The Ohio State University 1985 — 1990
BSEE
Cycling Sports Group April 2013 - Present
AT&T June 2008 - November 2012
Market Source January 2006 - June 2008
T-Mobile USA 2004 - 2006
Bike Barn January 1998 - January 2004
Skills
Customer Relations, Cold Calling, Customer Service, Retail, Inventory Management, Training, CRM, Sales Process, Negotiation, Sales, Management, Sales Operations, Merchandising, Coaching
Education
University of Phoenix 2007 — 2009
Yes, International Business
University of Phoenix 2005 — 2007
Bachelors of Arts, Business Management
Texas Tech University 1998 — 1999
Bachelors, Business
T-Mobile 2010 - Present
T-Mobile USA 2008 - 2010
Education
Thammasat University
Bachelor of Computer Science
University of Kentucky College of Business
MBA
T-Mobile USA February 2010 - June 2012
Verizon Wireless September 2004 - November 2008
Comp USA August 2002 - August 2004
Education
Texas State Technical College 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
The Johns Hopkins University Applied Physics Laboratory June 2014 - August 2014
ADASHI Systems July 2013 - August 2013
T-Mobile USA June 2012 - August 2012
Skills
Java, C, C++, NASA World Wind, Eclipse, Visual Studio, Windows 7, Mac OS X, Linux, Python, Software Development, Simulations, Software Engineering, Programming
Education
The Johns Hopkins University 2011 — 2015
Bachelor's Degree, Computer Science