T-Mobile USA
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 00 1 505-998-3793 CEO: John Legere (22 Sep 2012–) Headquarters: Bellevue, Washington, United States Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile USA Employees
USA-CLEAN Inc April 2015 - Present
UniPlace Christian Church (Disciples of Christ) July 2012 - July 2014
First Christian Church of Atlanta October 2011 - April 2012
T-Mobile USA May 2006 - April 2012
Georgia State University August 2008 - May 2010
Indianapolis Opera 2007 - 2008
Skills
Singing, Community Outreach, Leadership, Retail, Customer Satisfaction, Public Speaking, Sales, Team Building, Customer Experience, Customer Service, Event Management, Leadership Development, Music, Sales Management, Microsoft Office, Non-profits, Budgets, Microsoft Excel, Inventory Management, PowerPoint, Microsoft Word, Customer Retention, Marketing, Merchandising, Social Networking, Training, Management, Team Leadership, Outlook, Microsoft Publisher, Nonprofits
Education
Georgia State University 2008 — 2010
Master of Music, Voice Performance
Christian Theological Seminary 2005 — 2008
Eureka College 2001 — 2005
Bachelor of Arts (BA), Music Performance, General
Eureka High School
Liberty Mutual Insurance April 2013 - Present
Beachbody January 2012 - September 2013
AT&T Mobility September 2010 - April 2013
Pocket Wireless January 2009 - June 2010
T-Mobile USA May 2005 - December 2008
FedEx Office April 2004 - July 2006
Skills
Retail, Marketing, Sales, Management, Wireless, Mobile Devices, Sales Operations, Direct Sales, Customer Satisfaction, Customer Retention, Telecommunications, Account Management, Insurance, Property & Casualty..., Life Insurance, Term Life Insurance, Whole Life, Training, B2B, Advertising, Sales Management
Education
Gibbs College 2001 — 2003
Associate's, Visual Communications
John Inman Dialogue 2011 - Present
University of Washington May 2015 - Present
South Seattle College October 2012 - Present
ZINO Society September 2014 - July 2015
Impact Hub Seattle December 2014 - March 2015
Snoqualmie Casino September 2012 - January 2014
Russell Investments February 2012 - September 2012
The World Cafe Wiser Together Initiative 2009 - 2012
T-Mobile USA 2006 - 2011
Boys and Girls Clubs of Central Oregon 2007 - 2009
Skills
Organization development, Instructional systems..., Organization consulting, Conversational..., Coach & leadership..., High performing team..., Complex problem..., Business development, Decision making, Conflict management, Dialogue & deliberation, Collaboration &..., Research & analysis, Communication skills, Relationship building, Culture development, Strategic planning, Consultative Selling, Leadership Development, Coaching, Adult Education, Dialogue, Team Management, Systems Thinking, Cultural Transformation, Collaborative Learning, Public Engagement, Change Management, Performance Management, Executive Coaching, Mentoring, Talent Management, Non-profits, Organizational..., Culture Development, Business Development, Research, Leadership, Strategic Planning, Instructional Design, Team Building, Conversation, Communication Skills, Analysis, Cross-functional Team..., Organizational..., Nonprofits, Performance Consulting, Talent Acquisition, Human Resources
Education
Fielding Graduate University 2009 — 2015
Ed.D., Education Leadership and Change, 4.0
Fielding Graduate University 2010 — 2010
DDPE Certification, Dialogue and Delilberation
Fielding Graduate University 2009 — 2010
M.A., Human and Organizational Systems, 4.0
Oregon State University 2000 — 2003
Ed.M., Organizational Development and Adult Education, 3.98
Oregon State University 1971 — 1977
BS, Business Management
Oregon State University 1971 — 1977
B.S., Animal Science/Pre Vet Medicine
Palo Alto High School 1968 — 1971
High School diploma, College Prep
Nishimachi International School 1968 — 1968
9th grade
Ford Country Day School 1964 — 1968
5th through 8th grade prep school
Milestone Technologies, Inc. December 2013 - Present
WDS October 2011 - December 2013
King County Bar Association July 2011 - July 2013
Lehmbecker Law November 2010 - May 2011
Wyndham Vacation Resorts January 2007 - January 2010
T-Mobile USA August 2003 - March 2006
Internal Revenue Service December 2000 - May 2001
Skills
Outlook, Word, Customer Service, PowerPoint, Hotels, Cisco Phone Systems, Quickbooks
Education
Edmonds Community College 2010 — 2011
ABA Certification, Paralegal
Eastern Washington University 1993 — 2000
MPA, law, government, accounting
Eastern Washington University 1986 — 1993
Bachelor of Business, Health Services Administration
T-Mobile USA August 2012 - Present
The Continental Group October 2008 - February 2011
Skills
Customer Satisfaction, Sales, Customer Service, Budgets, Forecasting
Education
Florida Atlantic University 2009 — 2013
BA Finance / BA International Business and Trade, Business and finance
T-Mobile USA June 2015 - Present
Halbar RTS October 2012 - May 2015
Beeman Household September 2011 - May 2015
T-Mobile March 2011 - September 2011
T-Mobile USA May 2007 - March 2011
Macy's August 2006 - March 2007
Macy's Downtown Spokane August 2005 - July 2006
Washington State University May 2003 - August 2004
Washington State University August 2003 - June 2004
Washington State University August 2003 - May 2004
Skills
Leadership, Program Management, Management, Team Building, Training, Fundraising, Employee Engagement, Sales, Customer Service, Budgets, Access, Interviews, Retail, B2B, Time Management, Integrated Marketing, Microsoft Excel, Workshop Facilitation, Negotiation, Teaching, Event Planning, Hiring, Sales Management, Customer Retention, Event Management, Microsoft Office, Social Media, Strategy
Education
Gonzaga University 2010 — 2016
MA Organizational Leadership, Organizational Leadership
Washington State University 2001 — 2004
B.A., Criminal Justice
Mt. Spokane High School 1998 — 2001
High School, Highschool Diploma
T-Mobile April 2015 - Present
T-Mobile February 2014 - April 2015
T-Mobile February 2012 - January 2014
T-Mobile 2010 - January 2012
T-Mobile USA 2009 - 2010
T-Mobile USA 2007 - 2009
T-Mobile USA 2005 - 2007
Western Wireless Corporation 2000 - 2005
Skills
Cross-functional Team..., Project Management, Program Management, Agile Methodologies, Product Management, SDLC, Mobile Technology, Mobile Devices, Wireless, Team Building, Leadership, Telecommunications, Vendor Management, Business Analysis, Product Development, Requirements Analysis, Strategy, Integration, Solution Architecture, Analysis, Business Process
Education
University of Washington, Michael G. Foster School of Business 2007 — 2009
MBA, Technology Management
Eastern Washington University 2003 — 2007
BA
Banner Personnel September 2013 - September 2014
Banner Personnel January 2006 - August 2013
T-Mobile USA November 2003 - September 2005
Employco Group September 2000 - November 2003
Banner Personnel January 2000 - September 2000
Banner Personnel October 1998 - January 2000
Banner Personnel August 1998 - October 1998
Skills
Customer Service, Administration, Temporary Staffing, Call Center, Full-cycle Recruiting, Direct Sales, Inside Sales, Sales Management, Branch Management, Call Centers, Recruiting, Time Management, Resume Writing, Talent Acquisition, Human Resources, Temporary Placement, Hiring, Permanent Placement, Executive Search, Talent Management, Interviews, Sourcing
Education
Eastern Illinois University 1996 — 1998
Bachelor of Arts (BA), Sociology
Indiana University Bloomington 1994 — 1996
Montini Catholic 1990 — 1994
Caged Bird Legacy, LLC. May 2014 - Present
T-Mobile USA June 2013 - July 2015
T-Mobile USA April 2010 - June 2013
T-Mobile USA March 2009 - March 2010
T-Mobile USA June 2006 - March 2009
T-Mobile USA October 2004 - June 2006
Skills
Sales Management, Solution Selling, Team Leadership, M2M, Fixed Mobile Convergence, Quotas, Telecommunications, Co-location, Wireless, Cellular Communications, Mobile Communications, Managed Services, Channel, Solutions Marketing, Direct Sales, Business Development, International Business..., Management Consulting, Team Building, Client Development, Customer Engagement, Corporate Sales..., B2B, Globalization, Global Strategy, Account Management, Mobile Technology, Leadership, VoIP, Mobile Devices, 4G, Management, Sales, Selling, Strategic Partnerships, Networking, Customer Retention
Education
Georgetown University - The McDonough School of Business 2011 — 2012
Global MBA, International Business, 3.59
ESADE Business School 2011 — 2012
Global MBA, International Business
Georgia State University - J. Mack Robinson College of Business 2000 — 2002
BBA, Management-International Business
Morehouse College 1994 — 1996
Bachelor of Business Administration (BBA)
St. Mary's High School 1990 — 1994
High School Diploma, College Prep
Keller Williams Real Estate August 2013 - Present
Mace property management 2012 - Present
T-Mobile November 2012 - September 2013
T-Mobile USA October 2010 - November 2012
T-Mobile USA May 2009 - October 2010
T-Mobile USA March 2008 - May 2009
R-Solutions July 2007 - March 2008
Citi Financial July 2006 - August 2007
Skills
Sales, Sales Management, Development Of People, Maintaining Business..., Client Relationship..., Team Building, Sales Support, Marketing Strategy, Public Speaking, Achieving Results, Inside Sales, Employee Management, Employee Recognition, Managing High..., Inventory Management, Account Management, Goal Oriented, Results Oriented, Driving Results, CRM, Leadership, Sales Operations, Retail, Customer Retention, Customer Satisfaction, Customer Service, Management, Sales Process
Education
Polley Associates Real Estate 2010 — 2011
Real Estate Licence, Real Estate
Estrella Mountain Community College 2004 — 2005
YMCA of South Florida August 2015 - Present
EQuilibrium Orbis March 2015 - June 2015
Focus on the Family September 2012 - February 2015
Effilf Productions 2012 - 2013
T-Mobile USA April 2004 - July 2012
Skills
Teradata Marketing..., Online Advertising, Advertising, Marketing Strategy, Direct Marketing, Online Marketing, Animation, SEO, Computer Animation, Photoshop, Character Animation, Storyboarding, After Effects, Social Media Marketing, Premiere, Marketing, Visual Effects, Maya, Leadership, Visual Storytelling, Motion Graphics, Graphic Design, 3D animation, Texturing, Zbrush, Character Design, Modeling, Social Networking, Event Planning, Strategic Planning, Media Planning, Digital Marketing, Execution of Business...
Education
Full Sail University 2013 — 2014
Master's Degree, Entertainment Business
Full Sail University 2010 — 2012
Bachelor's degree, Computer Animation
Stevens-Henager College-Murray 2009 — 2010
Associate's degree, Graphic Design
T-Mobile Senior Program Manager, CS Quality - Customer ServiceT-Mobile USA2010 - 2014
T-Mobile USA 2008 - 2010
T-Mobile USA 2007 - 2008
T-Mobile USA 2004 - 2007
Education
Florida Atlantic University 2007 — 2012
Master of Arts (M.A.), Mass Communication/Media Studies
Florida Atlantic University 2002 — 2006
Bachelor of Arts (B.A.), Media and Cultural Studies
PMsquare June 2014 - Present
BrightStar Partners - an Avnet Services Company March 2010 - May 2014
The Home Depot October 2007 - January 2009
T-Mobile USA February 2006 - March 2007
Skills
Business Intelligence, Forecasting, Financial Analysis, Cognos, CRM, Microsoft Office, Management, Sales, Business Analysis, Finance, Business Analytics, Microsoft Excel, Financial Reporting, Management Consulting, SAP, Access, QuickBooks, Training, Solution Selling, Analytics
Education
Georgia State University 2002 — 2006
BBA, Double Major - Finance & Marketing (Cum Laude)
AT&T August 2014 - Present
Beverly Hospital January 2013 - September 2013
T-Mobile, USA December 2008 - April 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Oriented, Bilingual-English/Spanis..., Nursing Care, Bedside Manner, Cash Management, Administrative Work, Outstanding time..., Work Ethic, Sales
Education
El Camino College-Compton Center 2012 — 2016
Downey Adult School - Career and Education Center 2013 — 2014
Licensed Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants
Verizon August 2014 - Present
YWCA USA January 2011 - Present
Hewlett-Packard October 2013 - June 2014
US Tech Lab January 2012 - October 2013
Hewlett-Packard June 2013 - August 2013
MarketStar October 2012 - January 2013
Southern Polytechnic State University 2011 - 2013
Sprint Nextel July 2011 - January 2012
T-mobile USA September 2008 - May 2011
Extreme Media January 2007 - March 2009
Skills
Wireless, Advertising, Testing, Electronics, Social Networking, Social Media Marketing, Marketing, Social Media, Marketing Strategy, Product Management, Program Management, Sales, Event Planning, Project Management, Team Leadership, Mobile Devices, Online Marketing, Management, Project Planning, Networking, Product Development, Leadership, Customer Service, Troubleshooting, Product Marketing, Entrepreneurship, Competitive Analysis, Teamwork, Business Development, Market Research, CRM, Training, New Business Development, Telecommunications, Salesforce.com, Cross-functional Team...
Education
Southern Polytechnic State University 2011 — 2013
BS, Electrical Engineering
Georgia Perimeter College 2009 — 2011
AS, Mathematics
Southwest Dekalb
Kamaria Productions 2009 - Present
Radio One October 2011 - Present
Books By The Banks February 2013 - November 2013
National Speaking of Women's Health Foundation May 2006 - December 2008
CNW Management Corp. October 2004 - February 2006
T-Mobile, USA March 2003 - September 2004
Convergys September 2001 - December 2001
River Front Classic Corporation June 2001 - September 2001
Skills
Public Relations, Media Relations, Event Planning, Press Releases, Event Management, Fundraising, Marketing, Nonprofits, Management, Proposal Writing, Leadership, Community Outreach, Budgets, Strategic Planning, Advertising, Social Media Marketing, Sponsorship, Public Speaking, Recruiting, Program Management, Time Management, Project Management, Sales, Marketing Communications, Social Networking, Customer Service, Social Media, Entertainment
Education
Florida Agricultural and Mechanical University
Business Administration
Miami University
Communications, Public Relations
Walnut Hills
T-Mobile USA June 2012 - Present
T-Mobile February 2002 - Present
T-Mobile USA January 2007 - June 2012
T-Mobile USA September 2005 - January 2007
T-Mobile USA February 2002 - September 2005
Telatech January 2000 - December 2001
Trade Secrets February 1998 - October 1999
Skills
Customer Service, Time Management, Trending, Escalation, Job Coaching, New Hire Training, New Hires, Seperation, Annual Reviews, Call Monitoring, Project Management, Problem Solving, Financial Analysis, High Performance Teams, Fast Learner, Fast-paced, Acknowledgements, Empathy, Employee Engagement, Engagement, Highly Dedicated, Highly Reliable, Constructive Feedback, Hands-on Training, Performance Management, Employee Recognition, Incentive Programs, Recruiting, Job Scheduling, Sales Management, Collections, Financial Reporting, Customer Retention, Staff Retention, Activations, Churn, Bonus Programs, Technical Support, Microsoft Office, Citrix, Avaya, Remedy User, SharePoint, Build Strong Teams, Calibration, Quarterly Reviews, Troubleshooting, Customer Support, Product Launch, Policy
Education
CSU-Global 2012 — 2014
Bachelor's degree, Organizational Leadership
Centaurus High School 1995 — 1998
Front Range Community College
A Place for Mom March 2014 - Present
Puget Sound Energy October 2011 - November 2013
Prithvi Catalytic Vendor for Microsoft XBOX Command Center September 2010 - February 2011
T-Mobile, USA December 2000 - October 2007
Spiegel Group September 1991 - December 2000
Skills
Customer Experience, Call Center, Process Improvement, Workforce Management, Vendor Management, Cross-functional Team..., Forecasting, Team Leadership, Telecommunications, Team Building, Strategic Planning, Performance Management, Operations Management, Management, Call Centers, Business Process, Leadership, Budgets, Customer Satisfaction, Outsourcing, Team Management, Coaching, Analysis, Business Intelligence, Business Process..., Human Resources, Project Planning, CRM
Education
University of Illinois at Chicago 2009 — 2009
Certification Program, Non Profit Management
Edmonds Community College 1982 — 1983
No, Business
T-Mobile USA February 2011 - Present
Marcus Evans July 2010 - October 2010
Nexlink Communication Group April 2010 - July 2010
At&t Mobility October 2005 - January 2010
Skills
Leadership, Management, Sales, Marketing, B2B, Mobile Devices, Selling, New Business Development, Wireless, Retail, Customer Service, Advertising, Managed Services, Public Relations, Customer Experience
Education
Full Sail University 2010 — 2012
Master, Business Entertamient
Universidad del Sagrado Corazón 2004 — 2010
Bachelor, Communications (Advertising & Public Relations)
MaidPro February 2013 - Present
Rick Hendrick Chevrolet December 2011 - July 2012
Fleet One LLC February 2011 - August 2011
VF Imagewear Inc August 2006 - February 2011
Legal Intake Professionals February 2006 - August 2006
T-Mobile USA January 2004 - June 2005
MCI WorldCom October 2003 - January 2004
Wachovia National Bank May 2002 - May 2003
WVGS 91.9 fm September 1996 - June 2001
Skills
Customer Service, Sales Operations, Call Center, Outlook, Microsoft Office, Cold Calling, Account Management, Microsoft Excel, Microsoft Word, Teamwork, PowerPoint, Direct Sales, Retail, Team Building, Salesforce.com, Social Media, Public Speaking, Sales, Time Management, Coaching, Sales Management
Education
Middle Tennessee State University 2007 — 2009
Liberal Studies
Morris Brown College 2001 — 2002
Mass Communications
Georgia Southern University 1996 — 2001
Communications
Anheuser-Busch August 2015 - Present
SC Johnson April 2013 - August 2015
Mars March 2011 - February 2013
Kozy Shack Enterprises August 2008 - November 2010
Constellation Energy August 2007 - March 2008
T-Mobile USA March 2006 - July 2007
Weyerhaeuser Company May 2005 - August 2005
Sara Lee Corporation April 2004 - September 2004
Skills
Product Marketing, Hispanic Marketing, Niche Marketing, Direct Marketing, Marketing Strategy, Product Development, Marketing Management, Budget Management, P&L Management, Promotions, Cross-functional Team..., Social Media Marketing, Brand Development, Integrated Marketing, Marketing, Budgets, Product Management, Management, Forecasting, Advertising, Market Planning
Education
Florida Agricultural and Mechanical University 2004 — 2006
MBA, Marketing
Florida Agricultural and Mechanical University 2000 — 2004
BS, Management
Pacific Child & Family Associates June 2015 - Present
Phoenix House of Los Angeles January 2015 - April 2015
Phoenix House March 2014 - January 2015
The Chicago School of Professional Psychology October 2013 - August 2014
Center for Individual and Family Counseling June 2012 - August 2014
MarketStar December 2009 - March 2012
Road Runner Sports August 2009 - August 2011
Self Employed March 2009 - November 2009
T-Mobile, USA October 2005 - March 2009
Samsung Telecommunications America May 2005 - September 2005
Skills
Sales Operations, Leadership, Management, Sales, Retail, Wireless, Customer Service, Time Management, Creative Direction, Direct Sales, Customer Retention, Training, Team Building, Marketing, Team Leadership, Customer Experience, Coaching, Account Management, Event Planning, Customer Satisfaction, B2B, Sales Process
Education
The Chicago School of Professional Psychology at Los Angeles 2011 — 2013
Master of Arts (M.A.), Clinical Psychology, MFT Specialization
St. Thomas University 1992 — 1994
Bachelor of Arts (B.A.), Organizational Leadership
Florida Agricultural and Mechanical University 1987 — 1991
Political Science
Development Solutions, Inc. November 2010 - Present
T-Mobile, USA March 2010 - November 2010
Krahl Construction September 2008 - January 2010
Skender Construction Company April 2006 - May 2008
Education
Eastern Illinois University 1996 — 2001
BA, Education
Advantage Rent A Car June 2012 - August 2015
Avis Budget Group August 2010 - March 2012
T-Mobile USA August 2009 - August 2010
at&t Mobility December 2001 - June 2009
Skills
Sales Management, Customer Relations, Leadership Development, Customer Service, Team Building, Coaching, Team Leadership, Public Speaking, Performance Management, Building Relationships, Customer Satisfaction, People Management, Microsoft Office, Telecommunications, Merchandising, Retail, Talent Acquisition, Sales Operations, Training, Instructor-led Training, Recruiting, Staff Development, Forecasting, Customer Retention, Management, Sales, Account Management, Leadership, Sales Process, Operations Management, Direct Sales, Negotiation, Strategic Planning, Pricing, New Business Development, Budgets, Customer Experience, Inventory Management, Employee Training, Hiring, Business Planning
Education
Florida International University 2003 — 2007
Bachelor's
Miami Dade College 1999 — 2003
Associates
T-Mobile USA October 2009 - Present
Skills
Customer Experience, Cold Calling, Call Centers, Mobile Devices, Retail, Sales, Retail Sales, Sales Management, Account Management, Blackberry, Customer Satisfaction, Customer Service, Direct Sales, Sales Operations, Sales Process, Team Leadership, Telecommunications, Training, Wireless
Education
Edinboro University of Pennsylvania
Ericsson 2013 - Present
T-Mobile 2012 - 2013
T-Mobile USA 2009 - 2012
T-Mobile USA 2007 - 2009
Stacy's Pita Chip Company 2006 - 2007
Frito-Lay 2005 - 2006
PepsiCo 2004 - 2005
Miller Brewing Company 1992 - 2001
E&J Gallo Winery 1989 - 1992
Skills
National Accounts, Sales Management, Key Account Management, Forecasting, Competitive Analysis, Sales Operations, Account Management, Sales, Business Development, New Business Development, Product Development, Operations Management, Team Building, Trade Marketing, Contract Negotiation, Team Leadership, Business Planning, Strategic Planning, Marketing Strategy, Wireless, Income Statement, Increasing Sales Revenue, Leadership, Direct Sales, E-commerce, Marketing, P, Retail
Education
Florida State University 1985 — 1989
Bachelor of Science, Business Administration
University of Phoenix
Masters Degree, Business Administration and Management, General
Royal Events of Dallas September 2010 - Present
Hotels.com July 2012 - March 2013
T-Mobile USA May 2009 - June 2012
Sprint Nextel August 2007 - March 2009
Sarcom, Lewis Center January 2004 - January 2006
Skills
Wireless, Telecommunications, VoIP, T1, Computer Network..., Troubleshooting, Call Center, IP, UMTS, CDMA, Switches, Wireless Networking, TCP/IP, GSM, Network Design, DSL, Avaya, Routers, VPN, ATM networks, Call Centers, Software Installation, Networking, Technical Support, Telephony, Training
Education
Franklin University 2008 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Altep September 2013 - Present
T-Mobile, USA January 2013 - September 2013
T-Mobile June 2012 - December 2012
Edmonds Community College April 2011 - September 2012
Foushee and Associates, Inc September 2008 - March 2010
Powers Concrete, Inc July 2003 - September 2008
Seattle Mariners Baseball Club September 2000 - July 2003
Skills
Construction, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Photoshop, Photography, Microsoft Excel, Inventory Management, Outlook, Troubleshooting, Time Management, First Aid, Computer Hardware, Research, Teamwork
Education
Edmonds Community College 2011 — 2012
Digital Forensics Certificate, CIS
Everett Community College 2000 — 2003
Associates in Fine Arts, Photography
Everett Community College 2000 — 2003
Associates in Arts and Sciences, Photography
Currently Edmonds Community College
degree; Associates; Associates, Computer Science; Arts and Sciences; Fine Arts; Photography
Snohomish High School
Arise Virtual Solutions Inc. March 2015 - Present
JPay Inc July 2012 - March 2015
T-Mobile USA April 2009 - June 2012
McGladrey & Pullen September 2008 - February 2009
Convergys Corporation April 2000 - August 2008
7-Eleven Stores February 1997 - April 2000
Tropical Foods International Supermarkets January 1994 - June 1996
Skills
Process Improvement, Customer Service, Supervision, Auditing, Finance, Accounting, Outlook, US GAAP, Financial Reporting, Performance Management, QuickBooks, Internal Controls, General Ledger, PeopleSoft, Hands-on Training, Coaching, Team Building, Customer Satisfaction, Change Management, Business Analysis, Time Management, Training, Leadership, Team Leadership, Human Resources, Management, Business Process..., Customer Retention, Customer Experience, Team Management, Recruiting, Analysis, Account Management, Sales, Cross-functional Team..., Operations Management, Forecasting, Business Process, Telecommunications, CRM, Negotiation, Workforce Management, Call Centers, Vendor Management, Troubleshooting, Project Management, Payroll, Retail, Accounts Receivable
Education
Florida Atlantic University 2006 — 2008
Accounting and Business/Management
Florida Atlantic University 2005 — 2008
Bachelor of Business Administration (B.B.A.), Accounting
Broward Sheriff's Office (BSO) June 2014 - Present
MyAssist May 2013 - June 2014
Organizing for America August 2012 - November 2012
J.M June 2011 - September 2012
T-Mobile USA June 2005 - November 2010
US Army June 2004 - May 2005
Florida Army National Guard September 2002 - May 2004
Skills
Customer Service, Troubleshooting, Microsoft Office, Outlook, Telecommunications, Team Leadership, Training, Microsoft Excel, Software Documentation, Call Center, Data Entry, Leadership, PowerPoint, Microsoft Word, Process Improvement, Research, Public Speaking, Analysis, Community Outreach, Market Research, Social Networking, Team Building, Social Media, Facebook, Telephone Skills, Coaching, Employee Training, Customer Retention, Customer Satisfaction, Time Management, Event Planning, Management, Fundraising, Public Relations, Teamwork
Education
Southern New Hampshire University 2013 — 2016
Bachelor of Arts (B.A.), Creative Writing
Florida A&M University 2000 — 2003
T-Mobile USA 2006 - October 2012
AT&T 2000 - 2005
Teledesic 1997 - 2000
Harris Computers 1995 - 1996
IBM 1994 - 1995
Skills
Mobile Devices, Wireless, Telecommunications, Program Management, Product Management, Cross-functional Team..., Mobile Applications, Testing, Mobile Technology, GSM, LTE, Cloud Computing, Integration, Strategic Partnerships, Product Development, Team Leadership, Vendor Management, Competitive Analysis, Start-ups, Mobile Communications, UMTS, Product Lifecycle..., Product Planning, Product Marketing, Go-to-market Strategy, Mobile Internet, Cellular Communications
Education
Florida Atlantic University 1994 — 1998
Master of Science, Electrical Engineering
Chico's FAS Inc. January 2013 - Present
Pacific Sunwear August 2010 - December 2012
T-Mobile, USA May 2006 - August 2010
Voice Stream Wireless August 1998 - August 2004
Skills
Succession Planning, Employee Relations, Onboarding, Performance Management, Talent Management, HRIS, Workforce Planning, Leadership Development, Applicant Tracking..., Deferred Compensation, Employee Engagement, Human Resources, Leadership, Strategy, Talent Acquisition, Training, Benefits Administration, New Hire Orientations, Personnel Management, HR Policies, College Recruiting, Organizational...
Education
Florida State University
Bachelor of Science, Business Management
SPHR Certification
Troy University
Master of Science, Human Resource Management
Pitney Bowes Presort Services March 2012 - Present
T-Mobile USA July 2007 - September 2011
Federated Investors 2007 - 2010
Nelnet August 2003 - December 2003
Jacksonville Regional Chamber of Commerce April 2003 - August 2003
Bank of America February 1980 - December 2002
Skills
Business Continuity, Disaster Recovery, Business Continuity..., Risk Management, Program Management, Crisis Management, Security, Emergency Management, Strategic Planning, Strategy, Business Resilience, Management, Business Strategy, Budgets, Enterprise Risk..., Vendor Management, Process Improvement, Risk Assessment, Financial Risk, Telecommunications, Physical Security, Enterprise Software, Security Management, Business Analysis, ISO 27001, Leadership, Negotiation, Governance, SDLC, IT Operations, Information Security, CISSP, Fraud, ITIL, Security Audits, Mergers, Change Management, IT Strategy, Information Technology, IT Service Management, Project Portfolio..., Team Leadership, Solution Architecture, Information Security..., Analysis, Incident Management, Business Process..., Management Consulting, Cross-functional Team...
Education
Norwich University 2010 — 2012
MSBC, Business Continuity Management, A
Florida State University 1973 — 1977
BS, Criminology, Government
T-Mobile March 2014 - Present
T-Mobile USA August 2009 - March 2014
T-Mobile USA August 2007 - August 2009
T-Mobile International February 2005 - July 2007
Deutsche Telekom November 2002 - January 2005
Deutsche Telekom March 2001 - October 2002
Deutsche Telekom February 1999 - February 2001
Deutsche Telekom August 1996 - January 1999
Skills
Pricing, Strategic Planning, Financial Analysis, Financial Modeling, Analysis, Planning, Forecasting, English, German, Project Planning, Strategy, Business Strategy, Analytics, Business Analysis, Management, Market Research, Cross-functional Team..., Mobile Devices
Education
Fachhochschule Darmstadt 1996 — 2000
Diplom Betriebswirtin (FH)
T-Mobile USA July 2011 - Present
Sprint Nextel March 2001 - March 2009
Sprint Nextel September 1998 - March 2001
Sprint Nextel March 1996 - September 1998
Skills
Wireless, Project Management, Leadership, Management, Engineering, Training, Mobile Devices, Video Conferencing, Cold Calling, Team Management, Proposal Writing, Co-location, Cross-functional Team..., WiMAX
Education
The George Washington University 1998 — 2000
Masters Certificate, Project Management
George Mason University 1988 — 1993
BA, Business, Communcations
T-Mobile USA March 2013 - Present
T-Mobile (formerly SunCom Wireless) February 2008 - March 2013
SunCom Wireless January 2006 - February 2008
Target Corporation May 2004 - January 2006
AirGate/Sprint PCS, Inc January 2002 - May 2004
Great West Life November 1998 - June 2001
Horne Insurance Agency February 1998 - November 1998
Skills
Personnel Management, Employee Relations, Talent Management, Sourcing, Succession Planning, Human Resources, Recruiting, Employee Benefits, Onboarding, Performance Management, Hiring, Training, New Hire Orientations, Time Management, Applicant Tracking..., Leadership, Customer Retention, Policy, Interviews, Talent Acquisition, Customer Service, Deferred Compensation, Benefits Administration, HRIS
Education
Webster University 1998 — 2000
Masters
Francis Marion University 1988 — 1992
Bachelor's
SkyKick September 2014 - Present
Lake Washington Institute of Technology January 2013 - August 2014
T-Mobile USA January 2006 - June 2012
Graybar Electric January 1997 - January 2001
Skills
Network Administration, Wireless Networking, Windows Services, TCP/IP protocols, Windows Server, Windows 7, DNS Server, DHCP, IIS, Router Configuration, LAN Switching, Customer Service, Troubleshooting, Team Leadership, Networking, Sales, Team Building, Microsoft Excel, Accounting, Portfolio Management, Sales Operations, Financial Risk, Mobile Devices, Sales Process, Credit
Education
Lake Washington Technical College 2013 — 2014
Associate of Applied Science, Computer Security and Network Technology
Edmonds Community College 2004 — 2006
Credit Business Associate, NACM
Cle-Elum Roslyn High School 1990 — 1995
T-Mobile December 2010 - Present
T-Mobile, USA 2006 - December 2010
T-Mobile May 2001 - January 2006
Protection One April 1998 - May 2001
Via Christi Health November 1997 - April 1998
Via Christi Health June 1996 - November 1997
Via Christi Health August 1978 - June 1996
Skills
High Performance Teams, Cross-functional Team..., 360 Feedback, Employee Relations, Performance Management, Workforce Planning, Coaching, Recruiting, New Hire Orientations, Talent Management, Call Centers, Human Resources, Management, Leadership Development, Employee Engagement, Leadership, HRIS, Management Development, Onboarding, Talent Acquisition, Change Management, Training, Succession Planning, Project Planning, Deferred Compensation, Team Management, Strategic Planning, Personnel Management, Benefits Administration, Employee Benefits, Temporary Placement, HR Consulting, Payroll, HR Policies, FMLA, Program Management, Applicant Tracking..., College Recruiting, Labor Relations, Employee Training, Interviews, Compensation & Benefit, Organizational..., Taleo, Hiring, Organizational Design, Organizational..., Employer Branding, Strategic HR, Career Development
Education
Friends University 1996 — 1998
Masters Degree HRD/OD, Human Resources
Friends University Wichita, Kansas 1990 — 1991
Bachelor Degree of Science, Human Resources Management, Human Resources
Wichita State University, Wichita, Kansas 1976 — 1978
Associate Degree of Science, Respiratory Therapy, Health Science
Kaiserslautern American High School
Gwinnett County Public Library January 2011 - Present
AMDOCS @ T-Mobile USA November 2008 - January 2010
T-MOBILE USA July 2006 - November 2008
WACHOVIA September 2005 - July 2006
Skills
Troubleshooting, Visio, SQL, Oracle, Visual Basic, Access, Windows Vista, Java, FrontPage, Customer Satisfaction, Software Documentation, Customer Service, Testing, Computer Hardware, Quality Assurance, Training, Servers, Technical Support, Windows 7, Leadership, Unix, Microsoft Office, Telecommunications
Education
Keller Graduate School of Management 2007 — 2008
Master, Information Systems Management; Information Security
Georgia Southern University 2000 — 2005
Bachelor of Business Administration, Information Systems
Westside
Westside High School
Owl Tutors May 2013 - Present
Owl Tutoring Inc May 2008 - Present
Owl Tutoring Inc May 2008 - Present
Mobile Solution May 2006 - August 2007
Office Max November 2004 - November 2005
T-Mobile USA January 2002 - November 2004
Skills
Organizational..., Excel, Excel Services, Financial Analysis, Financial Modeling, Corporate Finance, Financial Accounting, Quantitative Risk..., Presentations, Calculus, Public Speaking, Microsoft Excel, Data Analysis, Accounting, Market Research, Customer Service, Project Management, Project Planning, Leadership, Process Improvement, Access, Time Management, Strategic Planning, Entrepreneurship, Business Strategy, Finance, Marketing, Management, Training, Start-ups, Budgets, Leadership Development, Business Planning, Facebook, Coaching, Sales Operations, Research, Tutoring
Education
Florida Atlantic University
MBA, Finance, General
Florida Atlantic University 2005 — 2008
Bachelors Degree, Finance
Verizon May 2013 - Present
The Experts May 2012 - June 2013
Tek-Systems March 2011 - May 2012
T-Mobile USA October 2008 - January 2011
US Navy September 2004 - September 2008
Skills
Active Directory, XP, TCP/IP, Citrix, Hubs, Switches, Remedy Ticketing System, NetMeeting, Routers, Blackberry, Windows 7, Computer Hardware, Software Installation, Troubleshooting, Windows Server, Hardware, Operating Systems, VMware, A+ Certified, VPN, Servers
Education
ECPI College of Technology 2009 — 2011
BS, Computer Science, Network Security
Homewood-Flossmoor 1998 — 2002
High school diploma, General Studies
The Holocaust Museum and Education Center of Southwest Florida August 2012 - Present
Teletech Holdings November 2008 - June 2009
T-Mobile, USA January 2006 - October 2008
Lake Sumter Community College February 2001 - December 2005
Lake County Schools August 1998 - June 2000
Skills
History, Research, Writing, Archiving, College Teaching, Curriculum Design, Corporate Training, Customer Service, Training Delivery, Call Centers, Training, Instructor-led Training, Instructional Design, Teaching, Program Management, E-Learning, Management, Leadership, Digital Preservation, Team Building
Education
Southern Connecticut State University 1989 — 1992
Master of Science, History
Franklin Pierce College 1984 — 1987
Bachelor of Arts, Anthropology
T-Mobile, USA July 2010 - Present
T-Mobile USA February 2001 - July 2010
Mr. Bulky Treats and Gifts August 1997 - September 2000
Archibald Candy Corporation July 1988 - August 1997
Skills
Merchandising, Retail, Sales Operations, Training, Management, P&L, P&L Management, Sales, Budgets, Store Management, Telecommunications, Customer Experience, Customer Retention
Education
Eastern Illinois University 1983 — 1986
Bachelor of Science, Marketing
Elgin Community College
T-Mobile USA September 2004 - Present
Adecco at Verizon Wireless March 2004 - August 2004
Venturi Partners at T February 2004 - March 2004
BEA Systems December 2002 - September 2003
Computer Associates International May 2000 - October 2001
Washington School Information Processing Cooperative September 1997 - May 2000
Washington Mortgage Services & Investment Corporation January 1994 - May 1995
Skills
Project Management, Product Marketing, Organization, Software Documentation, Telecommunications, Mobile Devices, Meeting Planning, Marketing Communications, Visio, Event Planning, Training, Administrative..., Time Management, Performance Metrics, Process Scheduler, Program Management, CRM, Ad Hoc Reporting, Microsoft Excel, Customer Service, Outlook, Budgets
Education
Everett Community College 1991 — 1994
T-Mobile USA June 2011 - Present
Expeditors International January 1992 - August 2009
Expeditors International January 1987 - December 1991
Education
Gonzaga University 1982 — 1986
Accounting - Business
Lifetouch August 2014 - Present
Group Focus October 2013 - September 2014
MarketStar October 2007 - April 2013
T-Mobile USA May 2001 - October 2007
Priceclick.com July 1999 - May 2001
Skills
Account Management, Sales, Sales Operations, Marketing, Strategy, Management, Retail, Business Development, Mobile Devices, Customer Retention, Sales Management, Wireless, Telecommunications, Training, Direct Sales, Leadership, Product Marketing, Sales Process, Selling, CRM, Customer Satisfaction, Customer Service, E-commerce, Trade Shows, Strategic Partnerships, Solution Selling, Customer Experience, Salesforce.com, Sponsorship, Team Building, Marketing Management, B2B, Sales Presentations, Coaching, Team Leadership, Competitive Analysis, Negotiation, Marketing Strategy, Employee Training, Lead Generation, Cold Calling, Product Management, Merchandising, Cross-functional Team..., Multi-channel Marketing, Inventory Management, Time Management, Digital Photography, Portrait Photography, Group Presentations
Education
Golden West College 1990 — 1993
Associates, Marketing & Management
Islip High School 1985 — 1989
T-Mobile USA January 1997 - August 2008
T-Mobile 1997 - 2008
Skills
Telecommunications, 3G, LTE, GSM, Wireless, UMTS, Cellular Communications, 4G, CDMA, Mobile Devices
Education
Erie Community College 1971 — 1974
Construction Engineering Technologies
PocketBerry.com November 2010 - Present
Pinstack.com Smartphone Professional Alliance November 2006 - January 2013
T-Mobile USA February 2009 - May 2011
T-Mobile USA May 2006 - May 2011
T-Mobile USA September 2005 - May 2011
The BlackBerry Edge October 2009 - January 2011
Berrytastic.com November 2008 - January 2011
Orlando Blackberry August 2008 - April 2009
Chili's May 2004 - May 2005
Gap Inc. November 2002 - July 2004
Skills
Mobile Devices, Social Media, Blogging, Social Networking, Surfing, Android, Blackberry, Wireless, Team Leadership, Troubleshooting, Youth Leadership, Music Ministry, Youth Ministry, Christian Ministry, Sound Engineer, Mobile Device Management, Windows Mobile, Networking, Mobile Content, Customer Service, Mobile Internet, Mobile Communications, Sales, Mobile Technology, Customer Satisfaction, Training, Solutions Marketing, Mobile Strategy, Writing, Journalism, Windows, Quality Assurance, iPhone, Mobile, Soundbooth, Customer Relations, Retail, Audio Visual Design, Music Industry, Music, Fashion, Fashion Design, Photography, Sound Editing, Video Editing, Pool Service, skateboarding
Education
Eastern Florida State College 2000 — 2003
Palm Bay High School 1999 — 2001
T-Mobile October 2013 - Present
Telenor Connexion AB March 2013 - October 2013
Arrow Electronics March 2012 - March 2013
T-Mobile USA August 2009 - March 2012
Sierra Wireless/Wavecom August 2007 - July 2009
Ericsson Inc March 1997 - August 2007
Brother International 1993 - 1997
Tampa Microwave Lab May 1991 - September 1993
Kollsman May 1987 - May 1991
Skills
Product Management, International Sales, Account Management, M2M, Telematics, New Business Development, Distributors, Wireless, Internet of Things, Sales Management, Cellular Communications, Wireless Networking, Telecommunications, Business Development, CRM, Selling, Cloud Computing, Cross-functional Team..., Managed Services, Management, Solution Selling, Sales Process, Channel Partners, Sales Presentations, Strategic Partnerships, Professional Services, LTE, P&L Management, Mobile Devices, Strategy, CDMA, Mobile Communications, Mobile Technology, Direct Sales, Embedded Systems, Networking, Go-to-market Strategy, WiFi, Sales, VoIP, RF, Product Marketing, Pre-sales, Unified Communications, IP, Solutions Marketing, SaaS, 4G, GSM
Education
Florida Atlantic University 1998 — 2000
MBA, Business Administration, International Business
Universidad Autónoma de Santo Domingo 1977 — 1984
BSEE/BSME, Electromechanical Engineering
Adecco Group North America January 2014 - Present
Adecco Group April 2013 - December 2013
Adecco May 2012 - April 2013
Adecco August 2008 - April 2013
MPS Group April 2008 - August 2008
EarthLink July 2003 - February 2008
T-Mobile USA October 1997 - June 2003
US Navy 1987 - 1991
Skills
Vendor Management, Management, Leadership, Disaster Recovery, IT Operations, Cloud Computing, Sla, SDLC, Data Center, Program Management, ITIL, Change Management, Integration, Cross-functional Team..., Agile Project Management, IT Strategy, ITIL Process..., IT Management, CRM, Business Analysis, Team Leadership, Telecommunications, Process Improvement, Project Portfolio..., Information Technology, PMO, Outsourcing, Business Intelligence, Enterprise Architecture, PMP, IT Service Management, Enterprise Software, Business Process..., Software Project..., SaaS, Infrastructure, Business Process, IT Outsourcing, Professional Services, Solution Architecture, Requirements Analysis, Service Delivery, ERP, Security, Consulting, Resource Management, Governance, System Deployment, SharePoint, Managed Services
Education
IMD (International Institute for Management Development) - Business Programs 2011 — 2011
Georgia Institute of Technology 1983 — 1987
BS, Computer Science
Nuance Communications February 2015 - Present
Nuance Communications April 2013 - January 2015
Citizen, Inc. January 2012 - April 2013
Clutch Development, Inc. June 2011 - December 2011
T-Mobile March 2009 - June 2011
Hemlock Ridge Farm June 2006 - January 2008
Everypoint June 2006 - October 2006
GetConnected, Inc. May 2004 - June 2006
T-Mobile USA October 2003 - April 2004
Travelport October 2002 - October 2003
Education
Georgia Institute of Technology 1995 — 1999
Alexander Proudfoot May 2013 - Present
WSBI, Inc. September 2012 - December 2012
Florida Environmental & Land Services, Inc. September 2012 - December 2012
T-Mobile USA January 2010 - October 2012
Morris Visitor Publications June 2009 - November 2009
Uzzell Group August 2008 - December 2008
Skills
Public Relations, Marketing Communications, Social Media, Social Media Marketing, Advertising, Marketing, Event Planning, Marketing Strategy, Event Management, Press Releases, Media Relations, Online Advertising, Digital Marketing, Integrated Marketing, Management Consulting, Project Management, Business Development, Strategic Planning, Management, Cross-functional Team..., Leadership
Education
Florida A&M University 2010 — 2012
Master of Business Administration (MBA), Marketing/Marketing Management, General, 3.34
Florida A&M University 2004 — 2008
Bachelor of Science (B.S.), Public Relations/Image Management, 3.0
Kendrick Law Practice, LLC (Georgia business attorneys) August 2011 - August 2013
BTS/Partnership for Community Action May 2007 - October 2012
DeKalb County Government November 2010 - January 2012
Airport Retail Management May 2009 - June 2010
DeKalb County Government May 2009 - August 2009
Fulton County Government September 2008 - May 2009
DeKalb Academy of Technology March 2006 - August 2007
T-Mobile USA June 2003 - March 2006
Skills
Leadership, Research, Payroll, Non-profits, Program Management, Strategic Planning, Customer Service, Employee Relations, Outlook, Budgets, Government, Microsoft Office, Social Media, Public Speaking, Nonprofits, Human Resources, Community Outreach, Policy, Training
Education
Troy University
Masters, Public Administration, 3.4
Georgia State University 2007 — 2008
BS, Urban Policy, Economics
Lowe's Home Improvement March 2014 - Present
Microsoft August 2011 - March 2014
T-Mobile USA July 2007 - August 2011
AT&T March 2000 - June 2007
Williams October 1997 - March 2000
Gable & Gotwals July 1995 - October 1997
Williams & Connolly LLP October 1994 - June 1995
The Honorable Harold H. Greene August 1993 - September 1994
US Securities and Exchange Commission August 1988 - May 1992
Ernst & Young June 1985 - August 1988
Skills
Privacy Law, Data Privacy, Data Security, Corporate Law
Education
Georgetown University Law Center 1989 — 1992
JD, Law
University of Central Oklahoma 1983 — 1985
Bachelor of Science, Accounting
T-Mobile USA August 2002 - September 2010
PACCAR 1985 - 2000
PACCAR 1985 - 2000
Skills
Telecommunications, VoIP, IP, Vendor Management, Routers, Switches, PBX, Network Architecture, VPN, Routing, Cisco, Cisco IOS, Unix, Visio, Avaya, Disaster Recovery, Documentation, Security, Analysis, MS Project, Microsoft Office, Troubleshooting, Problem Solving, Excel, Windows, SQL, Wireless, Linux, Word, Testing, Cisco Technologies, System Deployment, Integration, Call Centers, TCP/IP, Technical Support, Operating Systems, SharePoint, Networking, Wireless Networking, Data Center
Education
Everett Community College 1973 — 1975
AS, General/Mathematics
La Sierra Sr High 1961 — 1965
HS, General
KHB Consulting September 2011 - Present
Chattanooga State Community College 2009 - Present
T-Mobile USA 2006 - September 2011
Empire Bank (Central Bancompany) 2001 - 2005
JPMorgan Chase (Formerly Bank One) 1997 - 2001
Skills
Leadership Development, Career Development, Organizational..., Performance Management, Training, Employee Relations, Strategic Planning, Succession Planning, Public Speaking, Executive Coaching, Leadership, Call Centers, Human Resources, Interviews, Talent Acquisition, Change Management, Coaching, Management, Staff Development, Program Management, Team Building, Hiring, Process Improvement, Employee Training, Strategy, Conflict Resolution, Team Leadership, Talent Management, Onboarding
Education
Grand Canyon University 2007 — 2009
M.S., Leadership
Evangel University 2001 — 2005
B.A., Management
InComm December 2013 - May 2014
RiVi Consulting Group L.L.C November 2012 - December 2013
Software Paradigms International September 2010 - October 2012
Self Employed November 2008 - September 2010
T-Mobile April 2007 - November 2008
T-Mobile USA January 2006 - April 2007
T-Mobile December 2003 - January 2006
TVA January 2003 - December 2003
e-Botz June 2002 - December 2002
CEDAR Document Technologies November 2001 - June 2002
Skills
PMP, SharePoint, Information Technology, Microsoft Office, Quality Center, BMC Remedy, Clarity, Erwin, Program Management, Vendor Management, Business Process..., Project Management, SDLC, Quality Assurance, Process Improvement, Business Analysis, PMO, Six Sigma, Visio, Cross-functional Team..., Management, Leadership, Operations Management, Change Management, CRM, Analysis, Business Process, Team Leadership, Team Building, Project Portfolio..., Telecommunications, Outsourcing, Databases, Business Intelligence, Testing, E-commerce, Start-ups, Software Development, Access, Oracle, Project Planning, Training, MS Project, Risk Management, Enterprise Software, Requirements Analysis, ITIL, Quality Management, Microsoft SQL Server, Software Project...
Education
Portland State University 1980 — 1982
MBA, Management
Gonzaga University 1969 — 1972
BA and Teaching Cert., Psychology and Education
Cabela's February 2014 - Present
Cabela's April 2013 - February 2014
Cabela's September 2012 - April 2013
Cabela's July 2012 - September 2012
T-Mobile USA December 2011 - July 2012
Cox Communications May 2008 - July 2010
Coca-Cola Enterprises August 2005 - January 2008
Walmart March 2000 - August 2005
Skills
Leadership, Operations Management, Social Media Marketing, Merchandising, Public Speaking, Training, Customer Service, Sales, Management, Retail, Microsoft Office, Time Management, Team Building, Microsoft Excel, Inventory Management, Microsoft Word, Marketing, Outlook, Event Planning, Social Media, PowerPoint, Customer Retention, Social Networking, Cold Calling, Account Management, AS400 software, Team Leadership, Inventory Control
Education
Fort Hays State University 2011 — 2015
Bachelor's Degree
University of Phoenix 2008 — 2010
Associate's Degree
T-Mobile May 2015 - Present
T-Mobile December 2014 - April 2015
T-Mobile USA October 2013 - November 2014
T-Mobile TPR March 2013 - October 2013
MetroPCS June 2009 - March 2013
Skills
Problem Solving, Cash Handeling, Job Coaching, Great Motivator, Spanish, Goal Oriented, Goal-driven leader, Retail Sales, Management, Leadership, Wireless, Customer Satisfaction, Customer Experience, Sales, Retail, Direct Sales, Customer Retention, Team Leadership, Telecommunications, Time Management, Mobile Devices, Store Management
Education
Florida International University 2014 — 2016
Miami Dade College 2011 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
The Carroll Team September 2015 - Present
DeKalb Office May 2014 - August 2015
Pitney Bowes July 2013 - May 2014
Pitney Bowes September 2011 - July 2013
T-Mobile,USA July 2010 - September 2011
T-Mobile, USA January 2008 - July 2010
T-Mobile, USA January 2008 - January 2008
T-Mobile, USA January 2007 - January 2008
T-Mobile, USA October 2006 - January 2007
Downbeat Entertainment March 2001 - September 2006
Skills
Leadership, Cross-functional Team..., Account Management, Cold Calling, Direct Sales, Sales Management, Sales, Team Leadership, B2B, Contract Negotiation, Customer Service, New Business Development, Selling, Strategy, Sales Operations, Training, Management, Marketing Strategy, Team Building, Customer Retention, Coaching, Retail, Strategic Planning, Business Planning, Inventory Management, Customer Satisfaction, Budgets, Advertising, Sales Process, Business Strategy, Time Management, Salesforce.com, Solution Selling, Sales Presentations, Analysis, Business Development, CRM, Strategic Partnerships, Lead Generation, Human Resources, Key Account Management, P&L Management, Organizational..., Recruiting, Sales Force Development, Forecasting, Customer Experience, Selling Skills, Marketing, Competitive Analysis
Education
Gonzaga University 2011 — 2013
Master's Degree, Communications and Organizational Leadership, 3.8
University of Phoenix 2009 — 2011
Bachelor's Degree, Business Management, 3.7
Middle Tennessee State University 1990 — 1995
BA, Commercial Music
Association Technology Solutions (ATS) January 2014 - Present
Metropolitan State University of Denver August 2012 - December 2013
T-Mobile USA April 2011 - November 2012
Blockbuster July 2010 - February 2011
Galaxy 1 Marketing August 2008 - June 2010
Skills
Customer Relations, Customer Service, Microsoft Office, Windows, Social Media, Customer Satisfaction, Microsoft Word, Marketing, Microsoft Excel, Supervisory Skills, Computer Hardware, Merchandising, Telecommunications, Cash Handling, Outlook, Telephone Skills, Data Entry, Electronics, Hardware, Technical Support, Technical Training, Training, Cellular Phone Sales, HTML
Education
Metropolitan State University of Denver 2012 — 2013
Bachelor of Science, Computer Information Systems
Front Range Community College 2008 — 2011
Associate of Arts, Business
Poudre High School 2003 — 2005
Diploma, General Studies
Aderant April 2013 - Present
Veredus August 2012 - February 2013
Florida State University 2010 - 2012
Florida State University 2010 - 2012
Florida State University 2010 - 2012
Florida State University 2010 - 2012
AT&T Mobility 2008 - 2010
T-Mobile USA 2006 - 2008
Verizon Wireless 2004 - 2006
ALLTEL Communications 2002 - 2004
Skills
Linux, Network Security, Software Documentation, Web Development, SQL, System Administration, jQuery, JavaScript, Security, VB.NET, Troubleshooting, CSS, Integration, Firewalls, TCP/IP, VPN, HTML 5, Operating Systems, C++, MySQL, Visual Basic, Perl, T-SQL, SSH, SSL, Unix, Java, Ubuntu, Digital Certificates, Windows, LAN-WAN, Routers, Computer Forensics, Digital Forensics, Network Forensics, Malware Analysis, Sleuthkit, Microsoft Office, CSS3, Solaris, BSD, Fedora, RedHat, Unix Shell Scripting, MIPS, Verilog, VHDL, Adobe Fireworks
Education
Florida State University 2010 — 2012
Bachelor of Science (BS), Computer Criminology
Tallahassee Community College 2002 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Florida State University 1999 — 2001
Bachelor of Science (BS), Criminology
Cox Enterprises August 2015 - Present
Primus Software Corporation December 2013 - Present
First Data Corporation June 2013 - December 2013
Air Serv Corporation June 2011 - August 2012
Modis/ Home Depot Support Center March 2011 - June 2011
TEK Systems/ AT&T April 2010 - June 2010
T-Mobile, USA April 2007 - January 2010
T-Mobile, USA June 2006 - April 2007
Cingular Wireless October 2005 - June 2006
Cingular Wireless September 2004 - October 2005
Skills
SQL, Technical Support, Microsoft Excel, Application Support, Remedy Ticketing System, Unix, Requirements Analysis, Telecommunications, Vendor Management, Troubleshooting, User Acceptance Testing, SharePoint, Software Documentation
Education
Grambling State University 1995 — 2001
BS, Computer Information Systems
XO Communications January 2014 - Present
BMW Manufacturing June 2010 - May 2013
SunTrust Banks January 2008 - August 2009
Wachovia Bank April 2006 - January 2008
T-Mobile Usa June 2003 - January 2005
American Eagle Outfitters December 2002 - June 2003
Pacific Sunwear Of California ( PacSun) June 1996 - December 2002
Skills
Automotive, Sales Process, Solution Selling, Direct Sales, Cloud Computing
Education
George Mason University 1996 — 1999
Business Administration
Universidad del Sagrado Corazón 1993 — 1996
Government & Politics
Colegio Madre Cabrini 1987 — 1993
T-Mobile USA May 2011 - Present
T-Mobile February 2009 - Present
T-Mobile July 2008 - Present
T-Mobile January 2007 - Present
Peter H. Yi, DDS, PS March 1998 - January 2007
Skills
Cross-functional Team..., Vendor Management, Process Improvement, Strategy, Management, Analysis, Accounts Payable, Operations Management, Team Leadership, SAP, People Development, Change Management, Forecasting, People Management, Cross Functional..., Project Management, Strategic Business..., Partnering Success
Education
Everett Community College
Associates
College Course Work - University of Washington
T-Mobile USA March 2009 - Present
Ciniris/JACT Records March 2009 - February 2012
T-Mobile USA November 2003 - March 2009
Circuit City May 2001 - November 2003
Skills
Coaching, Team Leadership, Leadership, Sales Operations, Management, Sales Management, Accountability, Customer Service, Training, Sales, Retail, Social Media Marketing, Microsoft Office, Web Design, Dreamweaver, Building Relationships, Graphic Design, Screen Printing, Sales Presentations, Account Management, Cross-functional Team..., Photoshop, After Effects, Flash, HTML, HTML 5, Adobe Acrobat, Adobe Creative Suite, Illustrator, Social Media, Social Networking, Food & Beverage, Food Service, Catering, Bartending, Event Planning, Event Management, Events Coordination, Marketing, Online Marketing, Video Editing, Team Building, Team-oriented, Dependable Team Player, Inventory Management, Advertising, Customer Retention, Profit & Loss Management, Time Management
Education
State University of New York College at Buffalo 2006 — 2011
B.S. (in progress), Business Administration/Marketing
Buffalo State College
Business Administration
Erie Community College
Associates Degree, Liberal Arts
University at Buffalo
Rogers Communications August 2015 - Present
T-Mobile USA January 2011 - August 2015
T-Mobile USA July 2009 - December 2010
T-Mobile USA October 2005 - July 2009
General Mills Inc. August 2002 - October 2005
The Pillsbury Company January 1998 - July 2000
Titan Industries July 1994 - August 1997
Gillette 1993 - 1993
Skills
P&L Management, Product Management, Product Innovation, Business Modeling, Customer Acquisition, Segmentation &..., Product Marketing, Insight Generation, Marketing Strategy, Business Analysis, Business Turnaround, People Management, Promotions, Driving Growth, Segmentation, Leading Diverse Teams, New Business Development, Product Launch, Development &..., Strategic Brand..., Idea Incubation, Management, Competitive Analysis, Leadership, Marketing Management, Mobile Devices, Brand Management, Strategy, Cross-functional Team..., Business Planning, Go-to-market Strategy, Marketing, Wireless
Education
Indiana University 2000 — 2002
MBA, Marketing, Finance, Operations, GPA 3.76
Faculty of Management Studies - University of Delhi 1992 — 1994
MBA, Marketing, GPA equivalent to 3.8
University of Mumbai 1989 — 1992
B.Com., Economics, Accounting and Business/Management, GPA equivalent to 3.8
Bedekar
T-Mobile USA June 2007 - Present
Friends University November 2009 - December 2011
Wal-Mart June 2006 - June 2007
The Wichita Eagle April 2004 - June 2006
Collins Industries, Inc. September 1999 - November 2003
TruGreen LandCare March 1994 - October 1999
Railroad Savings Bank 1995 - 1995
Skills
Leadership Development, Organization Development, Compliance, Program/Policy Design..., Employment & Business..., Employee & Labor..., Recruiting & Selection, Training/Facilitation, Sales Leadership, Goal..., Business Process..., Human Capital..., Human Resource..., Human Resource..., Operational Leadership, Recruiting, Organizational..., Human Capital, Employment, Personnel Management, Operations Management, Sales Management, Leadership, Human Resources, Deferred Compensation, Process Improvement, Employment Law, Training, Employee Relations, Performance Management, Management, Labor Relations, Onboarding, Employee Engagement, Training Delivery, Sales, Succession Planning, Time Management, Employee Training, Strategic Planning, Coaching, Interviews, Call Centers, Payroll, Customer Retention, Employee Benefits, New Hire Orientations, Talent Management, Benefits Administration, College Recruiting, HR Policies
Education
University of Southern Mississippi 2010 — 2014
Ph.D., Human Capital Development
Friends University 2008 — 2010
Master of Business Law, Business Law
University of Phoenix 2003 — 2008
BS, MBA, Business Admin
William Mitchell College of Law
Juris Doctor in progress
T-Mobile May 2015 - Present
T-Mobile January 2015 - Present
T-Mobile February 2014 - Present
T-Mobile June 2012 - January 2014
T-Mobile USA February 2011 - June 2012
T-Mobile USA April 2010 - January 2011
T-Mobile USA April 2003 - March 2010
Grupo Textil Inc April 2002 - March 2003
Conversent Communications April 2000 - April 2002
Teleglobe Business Solutions January 1999 - April 2000
Skills
Sales, Contract Negotiation, Selling, Wireless, Managed Services, Solution Selling, Mobile Devices, Direct Sales, Telecommunications, MPLS, Cold Calling, Unified Communications, VoIP, Sales Process, Strategic Partnerships
Education
Fordham University 1994 — 1998
BA, Economics and Communications
Saint Anthony's High School 1990 — 1994
New York State Regents Diploma, Core Studies
Beats Audio May 2015 - Present
Samsung Telecommunications America February 2014 - April 2015
Blackberry Mobile (RIM) March 2013 - January 2014
T-Mobile USA June 2012 - March 2013
BFG Communications March 2011 - October 2011
Florida Council of Compulsive Gambling November 2010 - January 2011
PFM May 2010 - August 2010
Event Pro Strategies January 2009 - May 2010
Obama for America August 2008 - November 2008
Skills
Social Media, Google+, Google Analytics, Facebook, Twitter, Marketing Strategy, Spanish, Fundraising, Nonprofits, Sales, Training, Management, Market Research, Marketing, Customer Service, Brand Management, Event Management, Event Planning, Social Media Marketing, Social Networking
Education
Florida State University
Bachelor of Science, International Affairs
Altlantic Technical Center
Associate of Science (A.S.), Data Modeling/Warehousing and Database Administration, Computer Programing
ADP March 2015 - Present
T-Mobile USA July 2012 - March 2015
Verizon June 2006 - June 2012
Trintek Inc October 2004 - June 2006
SRA International March 2003 - October 2004
Sikorsky Aircraft August 2001 - September 2002
Skills
Human Factors, Human Computer..., Heuristic Evaluation, Usability Testing, User Experience, Usability Engineering, Usability, Telecommunications, Vendor Management, Usability Labs, Research, Product Management, Task Analysis, User Research, User-centered Design, User Interface Design, User Interface, Wireframes, Mobile Devices, Persona, Card Sorting, User Scenarios, Wire Framing, User Experience Design, Interaction Design, Information Architecture, Mobile Applications, Information Design, Experience Design, Rapid Prototyping, Mobile Design
Education
Flagler College 1994 — 1998
B.A., Psychology/ Social Science
Embry-Riddle Aeronautical University
Human Factors and Systems Engineering
Harbortouch January 2015 - Present
Metro PCS May 2008 - July 2013
ADT Fire & Security 2007 - 2008
Culligan - Funk Water Quality Company February 2006 - February 2007
T-Mobile USA May 1998 - December 2004
Staples, Inc. April 1993 - November 1997
Skills
Training, Management, Team Building, Sales, Mobile Devices, Wireless, Business Development, Start-ups, Marketing, Telecommunications, Sales Management, Leadership, Retail, Contract Negotiation, Sales Operations, Human Resources
Education
Whitehall High School 1971 — 1975
Diploma, College Prep
Fisher College
Undergraduate, Business Administration
Heidtman Steel Company April 2011 - Present
Sprint 2009 - April 2011
Boost Mobile 2008 - July 2009
Boost Mobile 2006 - July 2008
T-Mobile USA 2003 - 2006
Skills
Recruiting, Sales Management, Sales Operations, Management, Sales, B2B, Marketing, Lead Generation, Account Management, Customer Service, Direct Sales, Team Building, Advertising, Strategic Planning, New Business Development, Negotiation, Operations Management, Process Improvement
Education
Eastern Michigan University 1999 — 2002
Bachelor of Science, Industrial Distribution
Monroe County Community College
Windermere Real Estate Issaquah February 1996 - Present
T-Mobile USA June 2011 - August 2012
Windermere Real Estate/East Inc. September 1996 - 2012
T-Mobile USA February 2009 - May 2011
Skills
Mobile Devices, Telecommunications, Customer Experience, Customer Retention, Multi-channel Marketing, Vendor Management, Product Marketing, Cross-functional Team..., Direct Sales, Account Management, Product Launch, Real Estate, Sellers, Marketing, Sales Management, Sales, Management, Selling, First Time Home Buyers, Referrals
Education
Eastern Washington University 1987 — 1990
Issaquah High School 1983 — 1986
BlueLinx Corporation June 2015 - Present
BlueLinx Corporation April 2014 - May 2015
McNichols Company September 2010 - April 2014
T-Mobile USA May 2004 - July 2008
Skills
Customer Service, Sales, Account Management, B2B, Cold Calling, Sales Management, New Business Development, Direct Sales, Project Planning, Marketing Strategy, Forecasting, Inventory Management, Contract Negotiation, Building Relationships, Strategic Planning, Negotiation, Solution Selling, Team Building, Selling, Analysis, Management, Leadership, Sales Process
Education
Georgia State University
BBA, Marketing
Georgia State University
BBA, Business Economics
Riverwood High School
Diploma
Covestic July 2014 - Present
Black Wolf Ranch August 2000 - Present
CIO Source January 2011 - June 2014
Covestic October 2009 - February 2011
Austin Logistics May 2007 - February 2010
Upstart July 2006 - April 2007
GreatCall, INC 2006 - 2007
T-Mobile March 2001 - June 2006
T-Mobile USA 2000 - 2006
Intertech January 2000 - January 2001
Skills
Integration, Telecommunications, Business Process, Budgeting, Budgets, POS, Project Management, SDLC, Program Management, Vendor Management, Leadership, Management, IT Service Management, Project Planning, PMO, PMP, Process Improvement, Software Documentation, Agile Methodologies
Education
Georgia State University 1986 — 1989
Bachelors, Accounting
T-Mobile January 2013 - Present
T-Mobile, USA November 2004 - December 2012
T-Mobile USA February 2004 - October 2004
The Florida State University Visitor's Services May 2000 - August 2001
Skills
Sales Operations, Key Account Management, Sales Management, Account Management, Lead Generation, Outlook, Selling, Cold Calling, Product Development, Negotiation, B2B, Contract Negotiation, Sales Process, Blackberry, New Business Development, Creative Direction, Solution Selling, Marketing Strategy, Salesforce.com, Mobile Technology, XP, CRM, Business Development, Customer Service, Wireless, Sales, Customer Retention, Strategic Planning, Sales Presentations, Managed Services, Telecommunications, Strategy, Strategic Partnerships, Direct Sales, Process Improvement, Mobile Devices, Customer Experience, Product Marketing, Management, Windows XP, Channel Partners, Product Management, Customer Satisfaction, M2M, SaaS, VoIP
Education
Florida State University 1997 — 2001
BS Communication Disorders, BA Music
GE Healthcare September 2015 - Present
Time Warner Cable Business Class July 2012 - September 2015
T-Mobile May 2011 - June 2012
T-Mobile USA April 2010 - May 2011
T-Mobile September 2007 - April 2010
SunCom Wireless 2005 - 2007
SunCom Wireless 2003 - 2005
Carbis April 2002 - July 2003
Skills
Sales Operations, Sales Management, Forecasting, Leadership, Business Development, Account Management, Strategic Negotiations, Customer Retention, Operating Budgets, Strategic Partnerships, Wireless, Strategy, CRM, Solution Selling, Sales, Customer Satisfaction, B2B, Management, Salesforce.com, Call Centers, Motivation, Contact Center...
Education
Francis Marion University
Bachelor of Science (B.S.), Political Science
Francis Marion University
Bachelor of Science (B.S.), Political Science and Government
Trans World Entertainment October 2012 - June 2013
Asurion May 2011 - December 2011
T-Mobile USA January 2007 - January 2011
Dell, Inc. August 2005 - November 2006
Music4Less January 2004 - December 2004
Trans-Continental Studios October 2003 - December 2004
Skills
Customer Relations, Microsoft Office, Customer Service, Problem Solving, Leadership, Sales, Time Management, Software Documentation, CRM, Merchandising, Security, Technical Support, Customer Satisfaction, Retail, Data Entry, Inventory Management, Troubleshooting, Microsoft Excel, Account Management, Team Leadership, Sales Management
Education
Full Sail University 2002 — 2003
Associates Of Science, Show Production And Touring
Full Sail University 2001 — 2002
Associates Of Science, Recording Arts
Grand Haven High School 1997 — 2001
Diploma, General Education
Intel Corporation January 2013 - Present
Newfield Wireless, a Tektronix Communications Co. February 2014 - November 2014
Solution Sources Programming January 2012 - December 2012
T-Mobile USA September 1999 - December 2007
T-Mobile 1999 - 2007
Mobistar 1998 - 1999
LCC International Inc. 1990 - 1999
Sprint Nextel 1994 - 1998
France Telecom - Itineris 1991 - 1994
Skills
RF, Wireless, Testing, Engineering, Project Planning, Project Management, Program Management, Scrum, Agile Project Management, Business Process, Process Improvement, LTE, Integration, Strategy, Management, Enterprise Software, Telecommunications, Leadership, Certified Scrum Master...
Education
George Mason University
Mission College 2011 — 2012
Communications
T-Mobile USA January 2007 - Present
TEKsystems March 2006 - November 2006
Alltel Communications/Formally Western Wireless Corporation May 2001 - February 2006
Western Wireless Corporation August 1999 - May 2001
Skills
Word, Visio, PowerPoint, Customer Service, Excel, Call Center, Vendor Management, Process Improvement, Telecommunications, Problem Solving, Customer Relations, Customer Experience, Vendor Relations, Customer Satisfaction, Team Building, Retail, Microsoft Excel, Microsoft Word, Project Management, Call Centers, Cross-functional Team..., Operations Management, Business Analysis, Customer Retention, Program Management, Analysis, Business Process, Business Process..., Access, Coaching, Software Documentation, Team Leadership, Management, Troubleshooting, Workforce Management, Quality Assurance, Wireless, Testing
Education
Eastern Washington University 1978 — 1981
Business Administration
JPMorgan Chase July 2007 - Present
WaMu July 2007 - October 2008
T-Mobile USA December 2005 - July 2007
Washington Mutual December 1999 - December 2005
U.S. Navy February 1993 - May 1999
Skills
Customer Service, Data Analysis, Strategic Planning, Problem Solving, Customer Relations
Education
Edmunds Community College 2008 — 2011
Everett Community College 1999 — 2001
Penn State University 1985 — 1988
ADRF August 2013 - Present
Advanced RF Technologies April 2013 - July 2013
Longent, LLC. January 2009 - April 2013
T-Mobile USA 2008 - December 2008
SunCom Wireless / T-Mobile May 2001 - February 2008
TTK Wireless January 2001 - May 2001
Maxwell Faraday January 2000 - December 2000
TeleCorp PCS May 1998 - December 1999
Sprint PCS July 1997 - April 1998
Skills
Wireless, CDMA, RF Engineering, RF, Network Design, Wireless Networking, Integration, Switches, Optimization, Drive Test, Antennas, Management, TDMA, LTE, UMTS, Telecommunications, GSM, DAS, 2G, 4G, Cellular Communications, Microwave, Optical Fiber, 3G, WiMAX, Network Optimization, EVDO, WCDMA, HSPA, WiFi, Edge, Backhaul, Wireless Broadband, Fiber Optics, GPRS, RF design, Actix, HSDPA, Network Performance, T1, 3GPP, CDMA2000, RAN, Computer Network..., ATM networks, Mobile Communications, Network Engineering, Transmission, TEMS, Mobile Devices
Education
Florida State University 1991 — 1996
BSEE, Electrical Engineering
St. Johns River Community College 1989 — 1991
Bachelor of Arts (B.A.), Associates
Leesburg High School 1986 — 1989
T-Mobile USA, Inc. July 2011 - Present
T-Mobile USA February 2008 - October 2011
T-Mobile USA November 2004 - January 2008
Whalen & Company/Tetra Tech, Inc. 2004 - 2004
Ledoux Esquire Inc 2001 - 2001
MacKenzie & Albritton, LLP 1998 - 2001
Cellular One/AT&T Wireless 1995 - 1998
Cellular One 1994 - 1998
Skills
Zoning, Litigation, Telecommunications, Wireless, Contract Negotiation, Consumer Class Action, Trademark Infringement, Strategic Advice, Risk Mitigation, Legal Advice, Land Use Law, Commercial Litigation, Government..., Patent Litigation, Management, Program Management, Vendor Management, Cross-functional Team..., Leadership, 4G, Budgets, Cellular Communications, Civil Litigation, Contract Management, Corporate Governance, Corporate Law, Cyberlaw, Data Privacy, Dispute Resolution, Due Diligence, Employment Law, Government, IP, Intellectual Property, LTE, Legal Compliance, Legal Research, Legal Writing, Mediation, Mobile Technology, Negotiation, Networking, Outsourcing, Policy, Privacy Law, Real Estate, Real Estate Development, Risk Management, Strategic Partnerships, Strategy
Education
Golden Gate University 2000 — 2001
MBA, Business
Golden Gate University, School of Law 1999 — 2001
Juris Doctor, Law
Saint Mary's College of California 1991 — 1994
BS, Business
T-Mobile January 2013 - Present
T-Mobile USA March 2009 - December 2012
TIAA-CREF September 2004 - March 2007
Freddie Mac June 2003 - September 2004
Auspex Systems August 2000 - April 2003
Skills
SOA, Agile Methodologies, Enterprise Architecture, Weblogic, Websphere, Java Enterprise Edition, SDLC, Java, Software Development, EAI, Spring, EJB, Struts, Hibernate, Web Services, Solution Architecture, Team Management, Systems Analysis, Integration, XML, Agile, Visio, JDBC, OOAD, Rational Rose, RUP, PL/SQL, J2EE, Requirements Analysis, Development Management, Software Project..., eCommerce, Web Services API
Education
Georgia State University - J. Mack Robinson College of Business 2013 — 2015
Master of Business Administration (MBA), Operations Managenent
AIMA - Center for Management Education
Master's degree, Information Technology and Management
QBE North America November 2013 - Present
T-Mobile USA August 2006 - June 2013
T-Mobile February 2005 - August 2006
SunTrust Bank July 2000 - February 2005
SunTrust Bank September 1995 - July 2000
Skills
Telecommunications, Vendor Management, Business Analysis, SDLC, Integration, Visio, Requirements Analysis, Process Improvement, SQL, Program Management, Wireless, Project Management, SharePoint, Agile Methodologies, Software Documentation, Unix, Business Process..., Team Leadership, Product Management, Access, Customer Experience, Data Analysis, Testing, Software Project..., PMP, Analysis, Business Requirements, Business Process
Education
Western Governors University 2010 — 2013
Bachelor of Science (BS), Management Information Systems, General
Florida Agricultural and Mechanical University 1990 — 1995
Journalism/Econmics
T-Mobile USA September 2002 - Present
Unitrin Insurance 1996 - 2002
Education
Governors State University
Insight December 2014 - Present
Wells Fargo April 2014 - December 2014
JPMorgan Chase July 2012 - March 2014
T-Mobile, USA May 2008 - July 2012
T-Mobile May 2006 - April 2008
Fry's Electronics, Inc. June 1995 - April 2006
Skills
Merchandising, Customer Retention, Inventory Control, Sales, Customer Service, Recruiting, Management, Inventory, Customer Experience, Retail, Customer Satisfaction, Visual Merchandising, Inventory Management, Call Center, Direct Sales, Sales Management, Retail Sales, Telecommunications, Loss Prevention, Forecasting
Education
Mesa Community College 2011 — 2015
Working towards BA, Business/Commerce, General
El Camino College 1993 — 1994
None, General
American Recruiting and Consulting Group (ARC Group) January 2015 - Present
Recruitment Intelligence™ January 2015 - Present
T-Mobile November 2009 - January 2015
T-Mobile USA November 2009 - April 2010
XO Communications June 2009 - December 2009
American Recruiting and Consulting Group June 2004 - May 2009
Verizon Wireless Communications February 2002 - May 2004
AT&T Wireless February 1994 - April 2001
AT&T Wireless Services / McCaw Cellular 1994 - 2001
Skills
Business Development, Consulting, CRM, Leadership, Management, Networking, New Business Development, Recruiting, Solution Selling, Strategy, Team Building, Customer Retention
Education
Nova Southeastern University 1999 — 2001
2001, MBA
Florida International University 1989 — 1993
1993, BBA, Finance
T-Mobile July 2014 - Present
T-Mobile USA May 2009 - Present
T-Mobile December 2007 - May 2009
Micron Technology November 2003 - May 2007
Skills
Training, Recruiting, HRIS, Employee Relations, Performance Management, Onboarding, Talent Management, Talent Acquisition, Management, Employee Engagement, HR Policies, Succession Planning, Call Centers, Applicant Tracking..., Hiring, College Recruiting, Personnel Management, Workforce Planning, New Hire Orientations, Human Resources
Education
George Fox University 2007 — 2009
University of Idaho 1992 — 1996
T-Mobile 2004 - Present
T-Mobile USA March 2003 - Present
Education
Georgia College and State University 1996 — 1999
Wilkinson County High School 1991 — 1995
Apptio August 2015 - Present
Apptio July 2014 - August 2015
Apptio October 2013 - July 2014
Aceyus January 2012 - October 2013
Aceyus April 2010 - January 2012
Aceyus July 2009 - April 2010
T-Mobile November 2006 - July 2009
T-Mobile USA January 2006 - November 2006
Harvey Companies 1997 - 2005
Harvey Companies 1997 - 2005
Skills
Call Centers, Integration, IVR, Avaya, Telecommunications, Call Center, Vendor Management, Business Analysis, VoIP, Program Management, Cisco Technologies, Contact Centers, Project Management, CRM, Cross-functional Team..., SDLC, ACD, Workforce Management, Analytics, Leadership, Project Delivery, CTI, Professional Services, Training, Databases, Enterprise Software, Customer Satisfaction, System Deployment, Pre-sales, Call Routing, SaaS, SQL, Major Accounts, Executive Reporting, Microsoft SQL Server, SharePoint, Visio, Unified Communications, Cisco Call Manager, Technical Project..., Wireless, HTML 5, jQuery, CSS3, Javascript, Technology Business..., Management
Education
Western Washington University 2001 — 2003
Bachelor of Arts (B.A.), Economics / Accounting
Everett Community College 1997 — 2001
AA, Business / General Transfer
Amazon Web Services July 2012 - Present
InterCall August 2009 - July 2012
Shealey Consulting, Inc. November 2007 - August 2009
Long Lines 2007 - January 2009
T-Mobile USA 2003 - 2007
T-Mobile USA 2000 - 2003
Powertel 1996 - 2000
Universal Data Consultants/GECITS 1992 - 1996
Skills
Information Technology, Telecommunications, Wireless, Vendor Management, Managed Services, VoIP, Customer Satisfaction, Troubleshooting, Mobile Devices, Billing Systems, Team Building, Integration, Mobile Technology, Unified Communications, Open Source Software, Computer Network..., Leadership, Program Management, IP, Enterprise Architecture, Product Management, Security, IT Strategy, SaaS, Enterprise Software, System Deployment, Mobile Communications, Unix, Team Leadership, Cloud Computing, Solution Architecture, Cross-functional Team..., Data Center, Strategic Partnerships, PMP, IT Management, Professional Services, Salesforce.com, Strategy, Start-ups, Cisco Technologies, Network Design, Outsourcing, Disaster Recovery, CRM, Solution Selling, Requirements Analysis, Business Intelligence, Networking
Education
Georgia Institute of Technology 1985 — 1988
Bachelor of Science, Computer Science, Applied Mathematics, 4.0
The Coca-Cola Company November 2010 - Present
T-Mobile January 2004 - November 2010
T-Mobile USA March 2004 - January 2007
TOTAL SYSTEMS SERVICES 2002 - 2004
Independent January 2001 - January 2002
BEARINGPOINT January 2000 - January 2001
Hewlett-Packard January 1997 - January 2000
Skills
SDLC, Requirements Analysis, Business Process..., Software Development, Telecommunications, Project Management, Requirements Gathering, Business Analysis, Process Improvement, Vendor Management, IT Strategy
Education
National Technological University
Florida International University
B.S, Computer Science
ESI George Washington University
AT&T Mobility July 2012 - Present
Solutions³ LLC September 2010 - May 2012
Self Employed May 2009 - September 2010
T-Mobile USA December 2003 - May 2009
AT&T Mobility November 1998 - December 2003
Skills
Program Management, Solution Selling, New Business Development, Wireless, Account Management, Cloud Computing, Business Intelligence, Customer Satisfaction, Management, Telecommunications, Direct Sales, Sales, Sales Process, Enterprise Software, Salesforce.com, Process Improvement
Education
Gettysburg College
Bachelor of Arts, Management; Accounting and Finance
T-Mobile USA April 2004 - Present
Venturi Technology Partners October 2003 - April 2004
Turner Broadcasting December 2002 - October 2003
Venturi Technology Partners July 2002 - November 2002
DMR Consulting March 2001 - February 2002
ProLink Services April 2000 - March 2001
EDS Group June 1999 - April 2000
EDS Group January 1997 - June 1999
Education
Florida Agricultural and Mechanical University 1992 — 1996
BS, Computer Information Systems
T-mobile USA 2001 - Present
Saltmine December 1999 - January 2001
ASI Financial Services December 1997 - December 1999
SAIC September 1996 - December 1997
Litton PRC August 1988 - September 1996
Skills
Agile Methodologies, SDLC, Requirements Gathering, Requirements Analysis, Business Analysis, Software Project..., Vendor Management, Telecommunications, Integration, Wireless, SharePoint, Program Management, Resource Management, Oracle, Project Delivery, Product Management, Software Development, Unix, Project Portfolio..., Business Requirements, Project Management, Testing, PMP, Visio, IT Strategy, Solution Architecture, Scrum, PMO, System Deployment, Mobile Devices, Systems Analysis, Cross-functional Team..., Business Intelligence, IT Management, Enterprise Architecture, Cloud Computing, Agile Project Management, Web Services, Process Improvement, MS Project, ITIL, Business Process, User Acceptance Testing, Data Warehousing, IT Service Management, Software Documentation, SQL, Enterprise Software, Business Process..., SOA
Education
George Mason University 1984 — 1988
Bachelor of Arts (BA), English
Northern Virginia Community College 1984 — 1986
Associate of Science (AS), General Studies
USHEALTH ADVISORS May 2015 - Present
T-Mobile USA 2002 - Present
T-Mobile Wireless 2002 - Present
T-MOBILE U.S 2002 - Present
West African Produce October 2012 - Present
T-Mobile July 2002 - July 2013
McDonald's Corporation, CIRCITY CITY, T-MOBILE May 1975 - June 1982
Education
George Mason University 1976 — 1978
T-Mobile February 2013 - Present
IBM Netezza April 2010 - February 2013
JP Morgan Chase January 2009 - June 2009
WaMu August 2007 - January 2009
Washington Mutual June 2004 - August 2007
T-Mobile USA August 2003 - May 2004
T-Mobile International January 2002 - July 2003
VoiceStream/T-Mobile USA June 2001 - January 2002
VoiceStream January 2000 - June 2001
VoiceStream April 1998 - January 2000
Skills
SSRS, Process Improvement, Big Data, Business Analysis, Data Architecture, Data Warehousing, Telecommunications, Analytics, Business Intelligence, Segmentation, SDLC, Predictive Analytics, SOA, Data Quality, Integration, Data Management, ETL, Data Modeling, CRM, Data Mining, Change Management, Databases, Business Analytics, Enterprise Architecture, Enterprise Software, Data Integration
Education
Eastern Washington University 1980 — 1985
BA, German Language and Literature, BA International Affairs, BA Economics/Econometrics
T-Mobile USA October 2013 - Present
MetroPCS April 2002 - September 2013
Galaxy Engineering Services April 1999 - October 2001
Skills
CDMA, UMTS, LTE, TEMS Investigation, LUCENT CDMA, NSN UMTS-LTE, ACTIX, CEER, NETPAL, IP-BTS, Planet EV, ASSET, Prospect, RF Engineering, 3G, Cellular Communications, RF, Wireless, 4G, GSM
Education
Florida Agricultural and Mechanical University 1994 — 1997
BSEE, Electrical Engineering
T-Mobile USA November 2003 - Present
Skills
Wireless Solutions, Wireless Services, Quotas, Wireless, Sales Management, Account Management, Coaching, Customer Retention, Direct Sales, Leadership, Sales Operations, Talent Management, Telecommunications, Customer Service, Customer Experience, Sales, Team Leadership, Customer Satisfaction, Sales Process
Education
Eastern Michigan University 2001 — 2007
Bachelor of Applied Science (BASc), Busness/ Economics
Verity Credit Union November 2014 - Present
Verity Credit Union June 2013 - November 2014
T-Mobile, USA July 2011 - August 2012
Cascade Natural Gas May 2002 - October 2010
Intermec Technologies Corporation October 1999 - January 2002
Airborne Express September 1996 - February 1999
Skills
Contract Management, Microsoft Office, Outlook, Budgets, Management, Billing Systems, Strategic Planning, Microsoft Word, Financial Analysis, Forecasting, Call Center, Team Leadership, SharePoint, Account Management, PowerPoint, SAP, Cross-functional Team..., Invoicing, Accounting, Accounts Receivable, Visio, Training, Call Centers
Education
Edmonds Community College 2012 — 2015
Associate’s Degree, Business Management, 3.88
T-Mobile January 2015 - Present
T-Mobile USA August 2010 - March 2014
T-Mobile USA February 2009 - August 2010
CIGNA Healthcare May 2000 - December 2008
Skills
Teamwork, Credit, Sales, Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Customer Experience, Analysis, Project Management, Microsoft Office, Troubleshooting, Account Management, Marketing Strategy, Employee Benefits
Education
Georgia Northwestern Technical College 1993 — 1994
GED
T-Mobile USA studentKaplan University2009 - 2009
Precision Response Corporation September 2002 - August 2005
Education
Kaplan University 2009 — 2011
BS, Bachelor of Science in Business Administration
Florida Atlantic University 2007 — 2009
BS, International Business
T-Mobile, USA June 2000 - Present
Law Offices of Bruce Kreigman September 1997 - May 2000
Boelter & Associates April 1994 - August 1997
Skills
Intellectual Property, Contract Management, Legal Writing, Bankruptcy, Privacy Law
Education
Edmonds Community College 1988 — 1989
AA, Paralegal
University of Washington 1981 — 1983
none, Dietetics
David's Bridal September 2013 - Present
Marshall Retail Group May 2013 - August 2013
The Children's Place August 2011 - April 2013
Soma Intimates January 2010 - August 2011
Chico's FAS Inc. January 2009 - August 2010
T-Mobile USA 2008 - 2009
J.Jill Group December 2003 - January 2008
Victoria's Secret August 1996 - October 2003
Skills
Store Management, Merchandising, Visual Merchandising, Store Operations, Loss Prevention, Retail Sales, Profit, Driving Results, Retail, Multi-unit, Big Box, New Store Openings, Merchandise Planning, District Management, Shrinkage, Hiring
Education
Eckerd College 1979 — 1983
BA Sociology, Liberal Arts
Eckerd College 1979 — 1983
Bachelor's degree-Sociology, Sociology
MBO Partners January 2014 - Present
Keller Williams Realty January 2013 - Present
T-Mobile USA November 2007 - July 2012
Jefferson Government Relations July 2007 - November 2007
United States Senate February 2007 - May 2007
National Association of Community Health Centers September 2006 - December 2006
Skills
Business Analysis, Management Consulting, Business Intelligence, Strategic Planning, Policy Analysis, Government Liason, Public Policy, Public Speaking, Research, Staff Development, Training, Leadership, Government, Non-profits, Budgets, Project Management, Program Management, Proposal Writing, Sales Operations, Customer Service, Process Improvement, Management, Direct Sales, Policy, Analysis, Sales, Selling, Competitive Analysis, Negotiation, Leadership Development, Contract Negotiation, Nonprofits
Education
George Mason University 2004 — 2006
B.A., Government and Public Administration
Loudoun Valley 1998 — 2002
T-Mobile January 2011 - Present
T-Mobile USA July 2000 - December 2010
Omnipoint Communications Inc 1997 - 2000
Aircast October 1995 - December 1997
OHM Remediation September 1994 - October 1995
Skills
Accounting, Tax, Sarbanes-Oxley Act, Auditing, US GAAP
Education
Stockton University 1989 — 1994
B.A., Accounting
Fairleigh Dickinson University
Graduate Certificate, State and Local Tax
Progressive Insurance June 2014 - March 2015
JPMorgan Chase January 2012 - June 2014
T-Mobile USA July 2009 - July 2010
T-Mobile May 2006 - July 2009
T-Mobile October 2001 - May 2006
T-Mobile March 2001 - October 2001
T-Mobile January 2000 - March 2001
Skills
B2B, Sales, Retail, Leadership, Customer Satisfaction, Management, Training, Coaching, Merchandising, Customer Service, Customer Retention, Direct Sales, Sales Management, Sales Operations
Education
Florida International University
Bachelor of Business Administration, Marketing
LICENSURE/CERTIFICATION May 2012 - Present
El Camino Hospital January 2011 - Present
Starbucks Coffee Company June 2010 - Present
Starbucks June 2010 - Present
T-Mobile USA July 2009 - June 2010
Citi December 2002 - March 2008
Skills
Barista Training
Education
Foothill College
Graduate
CNM
Associates degree, Pre-managment
Manzano High School/TVI
High School diploma
OHSU Oregon Health & Science University September 2014 - Present
University of Oregon March 2014 - Present
Portland Community College March 2014 - Present
The Proxy Group LLC November 2011 - November 2014
T-Mobile USA August 2003 - February 2012
Bank of America August 2003 - May 2004
University of Oregon September 2002 - August 2003
Skills
Library, Customer Service, Microsoft Office, Social Media, Leadership, Customer Experience, Training, Customer Retention, Team Leadership, Management, Research, PowerPoint, Microsoft Excel, Public Speaking, Customer Satisfaction, Microsoft Word, Social Networking, Sales, Event Planning, Time Management, Libraries
Education
Emporia State University 2013 — 2015
Master of Library & Information Science (MLS), Archives/Archival Administration
University of Oregon 1999 — 2003
Bachelor of Science (BS), Political Science and Government
Safeco/Liberty Mutual Insurance Company August 2003 - June 2009
T-Mobile USA May 2001 - July 2003
Education
Edmonds Community College 2009 — 2010
Certificate, Health Care Unit Coordinator
Lynnwood High School 1995 — 1999
Diploma, general
Allergan June 2015 - Present
Waste Management November 2012 - June 2015
T-Mobile USA February 2009 - November 2012
T-Mobile USA February 2009 - June 2011
Cbeyond April 2008 - August 2008
Skills
New Business Development, Small Business, B2B, Cold Calling, Telemarketing, Word, Excel, PowerPoint, Sales Process, Telecommunications, Team Leadership, Customer Service, Customer Acquisition, Account Management, Management, Microsoft Excel, Direct Sales, Sales Management, Business Development, Microsoft Word, Team Building, Sales, Solution Selling, Training, Marketing Strategy
Education
Florida Atlantic University 2003 — 2007
BA, Finance
T-Mobile USA October 2004 - June 2012
Convergys March 2002 - October 2004
Skills
Telecommunications, Call Center, Customer Satisfaction, Customer Retention, Direct Sales, Sales, Account Management, Customer Experience, Sales Management, Cellular Communications, Customer Service, Wireless, Sales Operations, Solution Selling
Education
Florida Atlantic University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
T-Mobile USA February 2011 - Present
Honeywell June 2006 - August 2008
Pechanga Resort & Casino May 2005 - February 2006
TSA August 2002 - March 2005
Education
Ferris State University 1992 — 1994
Crown Castle June 2015 - Present
Protingent on Contract at Crown Castle July 2014 - June 2015
T-Mobile November 2005 - April 2013
T-Mobile, USA November 2005 - April 2013
Skills
Leases, Lease Administration, Commercial Real Estate, Management
Education
North Seattle Community College 2013 — 2014
Property Management Certification
Edmonds Community College 2004 — 2012
AA, Paralegal
Best Buy Mobile November 2009 - Present
Best Buy Mobile November 2009 - November 2011
T Mobile USA August 2007 - November 2009
Education
Florida International University 2005 — 2007