TDS Telecommunications Corp.
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TDS Telecommunications Corp. Employees
TDS Telecom January 2015 - Present
TDS Telecommunications Corp. December 2012 - December 2014
TDS Telecommunications Corp. September 2010 - November 2012
Lands' End June 2008 - April 2010
MOC International June 2004 - June 2007
Direct Mail Marketing & Programming - Tangram / AB Data / Electronic Printing Systems June 1999 - November 2001
Marketing Management - Schwendener Corp./Perkins & Will/McClier Corp./ Gilbane Building Co. June 1991 - April 1999
Skills
Selling, Sales, Solution Selling, Training, Coaching, Team Leadership, CRM, B2B, Management, Call Centers, Retail, Telecommunications, Account Management, Customer Service, Sales Management, Customer Satisfaction, Sales Process, Sales Operations, Customer Retention, Customer Experience, Cold Calling, VoIP, Marketing, Direct Sales, Process Improvement
Education
Northwestern University
TDS Telecommunications Corp. May 1993 - Present
TDS Telecom May 1993 - Present
Danny A. Tzakis, CLU & Associates May 1989 - April 1993
Skills
Contact Center..., Contact Center Strategy, Collections, A/R collections, Customer Contact, Sales Management, Customer Service, Customer Retention, Office Administration, Office Management, Retail Sales, Project Coordination, Process Improvement, Vendor Management, Call Centers, Contact Centers, Telecommunications, Sales, Team Leadership
Education
Milwaukee Area Technical College 1989 — 1991
Associate's degree, Information Processing
Mile High College 1986 — 1988
Court Reporting
TDS Telecommunications Corp. February 2015 - Present
TDS Telecommunications Corp. February 2007 - Present
State of Wisconsin January 2006 - January 2007
CompUSA May 2000 - May 2002
Skills
DSL, T1, Networking, VoIP, DSLAM, MARTENS, METASOLV, Cisco Routers, Switches, Troubleshooting, Managed Services, Technical Support, Routers, SIP, Multi Tasking, Hardware, Problem Solving, MPLS, Optical Fiber, WAN, Cisco IOS, T1s, T3, TCP/IP protocols, Metro Ethernet, DS3, Ethernet, LAN-WAN, ISDN, DWDM, Telephony, SIP Trunking, BGP, MPLS VPN, Fiber Optics, TDM, IP, Carrier Ethernet, Wireless Networking, Cabling, Internet Services, Telecommunication..., Desktop Computers, Routing, Switching, Hosted Services, Desktop Administration, Microsoft Office, IPTV, Network Administration
Education
Madison Area Technical College 2004 — 2007
Associate's degree, Computer Systems Adminstration
James Madison Memorial 1994 — 1999
TDS Telecommunications Corp. May 2009 - Present
West Business Services 2008 - 2009
Unique Arts 2007 - 2008
Skills
Adobe Creative Suite, Microsoft Office, Written & Verbal..., Digital Photography, Marketing, Snowboarding, Outside Sales, Business Sale, Communication Skills, Team Leadership, Development of Strategy, Data Entry, Account Management, Mountain Biking, Drop Ship, Invoice Processing, Client Relations Skills, Sales Compensation, Billing Systems, Telecommunication..., Customer Escalation...
Education
MATC 2001 — 2004
Associate's degree, Graphic Design
UW Fond du Lac 2000 — 2001
Citizens Community Federal July 2014 - Present
Helzberg Diamonds April 2013 - June 2014
Oxford Global Resources October 2012 - January 2013
Herzing University March 2011 - August 2012
Selective Video and Merchandise February 2009 - February 2011
TDS Telecommunications Corp. April 2008 - September 2008
Dell September 2007 - February 2008
Hat World / Lids.com March 2007 - September 2007
Midwest Mattress Outlet September 2005 - January 2007
Skills
Communication Skills, Motivated self-starter, Highly Reliable, Sales Process, Highly detail oriented, Commitment to Customer..., Hands-on Problem Solver, Microsoft Office, Leadership, Team Leadership, Time Management, Training
Education
Herzing University-Madison 2009 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Madison Area Technical College 2004 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Cottingham & Butler January 2015 - Present
IBM July 2014 - November 2014
Ford Dressage LLC January 2007 - July 2014
TDS Telecommunications Corp. June 2005 - April 2014
TDS Telecommunications Corp. February 2009 - April 2009
TDS Metrocom March 2004 - June 2005
TDS Metrocom January 2003 - March 2004
Skills
Training, Social Media, Leadership, Horses, Coaching, Public Speaking, Microsoft Office, Management, Customer Service, Equestrian, Call Center, Process Improvement, Leadership Development, Teaching, Event Planning, Sales, Call Centers
Education
The Institutes 2015 — 2015
AINS 23, General Insurance
The Institutes 2015 — 2015
AINS 22, General Insurance
Northern Kentucky University 1994 — 1998
BA, Theater
TDS Telecommunications Corp. April 2013 - Present
TDS Telecommunications Corp. April 2012 - April 2013
TDS Telecommunications Corp. July 2011 - April 2012
American TV May 2006 - August 2011
Skills
Employee Benefits, Employee Relations, Performance Management, Benefits Administration, Human Resources, Employee Training, Training, Onboarding, FMLA, Customer Satisfaction, Interviews, Talent Management
Education
Herzing University-Madison 2012 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General, 4.0 GPA
Madison Area Technical College 2002 — 2006
Associate Degree, Business Management
Madison Area Technical College 2002 — 2006
Associate Degree, Finance
Base CRM May 2014 - Present
TDS Telecommunications Corp. January 2009 - February 2015
Shoutlet September 2011 - January 2014
Apple April 2007 - November 2011
Skills
Computer Hardware, Apple Motion, Computer Software..., Training, Personal Training, Corporate Training, Training Material, Training Manuals, Development Of..., Voice Over, Product Marketing, OS X, Social Media, iWork, Social Media Marketing, Project Management, iOS, Friendly Personality, Management, Technical Documentation, Marketing, Salesforce.com, Mobile Devices, Social Networking, Email Marketing, Customer Service, Sales
Education
University of Wisconsin-Milwaukee 2014 — 2018
Bachelor's degree, Information Science and Technology
Madison Media Institute 2005 — 2007
Associate of Arts (A.A.), Music and Recording Technology, 3.96
Syringa Networks March 2015 - Present
TDS Telecommunications Corp. January 2014 - March 2015
US Forest Service May 2008 - November 2013
North Idaho College August 2009 - May 2011
Skills
Teaching, Public Speaking, Research, Microsoft Office, ArcGIS, GIS, PowerPoint, Event Planning, Critical Thinking, Geography, GPS, Training, Remote Sensing, ArcMap, Spatial Analysis, ESRI, Microsoft Word, ArcView, Google Earth, Cartography, Microsoft Excel, Data Analysis, Land Use Planning, LiDAR, Aerial Photography, Environmental Science, Water Resources, Topographic Surveys, Ecology, ERDAS Imagine, Field Work, Natural Resource..., Data Collection, Spatial Databases, Conservation Issues, Plant Identification, SQL, Python Programming, Statistics, Forest Management
Education
University of Idaho 2011 — 2013
Bachelor of Science (B.S.), Geography, GPA: 3.67
North Idaho College 2006 — 2009
Associate of Science (A.S.), Environmental Science
AT&T March 2014 - Present
Telephone and Data Systems (TDS) August 2006 - September 2013
TDS Telecommunications Corp August 2005 - August 2006
TDS Telecommunications Corp. September 2001 - August 2005
TDS Telecommunications Corp. June 1998 - August 2001
US Army June 1994 - June 1998
Skills
Technical Leadership, Sales, Telecommunications, Networking, VoIP, Management, Telephony, Sales Support, CCDA, MPLS Networking, Managed Services, Cisco Certified, Carrier Ethernet, Softswitch, Broadsoft, Wireless Applications, Business Continuity, Marketing, Microsoft Office, Microsoft Excel, Engineering, Electronics, Pricing, Strategic Thinking, Customer Satisfaction, Sales Operations, Ethernet, Co-location, IP, Security, Metro Ethernet
Education
Milwaukee Area Technical College 2005 — 2009
Associates in Applied Science Degree, Business Management
Fox Valley Technical College, and Central Texas College 1999 — 2000
Associates in Applied Science Degree; Diploma, Business Management
Hartford Union High School 1990 — 1994
Diploma, Basic Requirements
TDS Telecommunications Corp. June 2015 - Present
State Bank of Cross Plains September 2014 - May 2015
USDA August 2014 - September 2014
QBE North America August 2013 - July 2014
Dean Health Plan, Inc. March 2013 - August 2013
American Family Insurance March 2011 - March 2013
Allstate March 2009 - March 2011
Skills
Claim, Property & Casualty..., Health Insurance, Insurance, General Insurance, Liability, Commercial Insurance, Casualty, Customer Service, Policy, Claims Management, Liability Analysis, Claim Investigation, Legal Liability, Subrogation, Microsoft Office
Education
Madison Area Technical College
Associate of Arts and Sciences (AAS), IT Systems Administration
TDS Telecommunications Corp. June 1997 - Present
Skills
Accounting, Financial Accounting, Account Reconciliation, Internal Controls, Accounts Receivable, Accounts Payable, Auditing, Financial Reporting, General Ledger, Fixed Assets, Variance Analysis
Education
Norwich University 1998 — 2007
Bachelor of Applied Science (BASc), Accounting
CDW November 2013 - Present
TDS Telecommunications Corp. March 2013 - October 2013
Prince Telecom 2008 - 2009
Education
Madison Area Technical College 2010 — 2013
IT Network Specialist Associates Degree, IT Networking
TDS Telecommunications Corp. July 2013 - Present
One Neck 2012 - 2015
TDS Telecommunications Corp. December 2012 - June 2013
Aerotek / TDS Telecom April 2011 - November 2012
QPS / Jack Links September 2010 - January 2011
Kool View Co., Inc. May 2007 - December 2008
Blackhawk Transport February 2006 - May 2007
servpro September 2005 - January 2006
Paul Davis Restoration June 1998 - January 2005
Skills
Customer Service, Accounts Receivable, Accounts Payable, Reception, Databases, Data Entry, Disaster Recovery, Word, Excel, Quickbooks, Xactimate, Great Plains, HTML, Administration, Customer Experience, Business Management, Telecommunications, Teamwork, Access, PowerPoint, Scheduling, QuickBooks, System Administration, Microsoft Excel, Microsoft Word, Process Scheduler, Management, Team Building
Education
Globe University 2009 — 2012
Bachelors, Information Technology
Madison Area Technical College 1993 — 1994
careambassadors.org 2010 - Present
TDS Telecommunications Corp. August 1996 - August 1997
TDS Telecommunications Corp. August 1985 - August 1996
Skills
Sales, Inventory Control, Public Relations, Work Orders, Purchasing, Fundraising, Web Master, Church Media, Be-Friender, Discipleship, Greeter, U.S. Veteran - Vietnam, VFW Chaplain, Troop Advocate, Care Ambassador
Education
Northwood University 1996 — 1996
NA, Sales & Marketing Management
Mott Community College 1985 — 1990
NA, Sales & Marketing Management
(Independent Consultant) August 2004 - Present
DuPont March 2014 - June 2015
TDS Telecommunications Corp. 2012 - 2012
SAP America April 1997 - August 2004
Skills
Cash Management, SAP, Treasury Management, Finance, Treasury, Risk Management, Payments, Accounts Payable, Banking, ERP, Accounting, SAP Implementation, SAP R/3, ABAP, SAP ERP, Business Analysis, Business Intelligence, Business Process, Management, Consulting, Requirements Analysis
Education
Northwestern University
Master of Science, Software Engineering
The University of Chicago Booth School of Business
MBA, Finance, Statistics and Economics
University of Illinois at Urbana-Champaign
Bachelor of Science, Computer Science
Endorphin Zone June 2012 - Present
TDS Telecommunications Corp. June 2004 - Present
TDS Telecommunications Corp. December 2003 - June 2004
TDS Telecommunications Corp. September 2001 - December 2003
Skills
Telecommunications, Wireless, IP, Telephony, MPLS, SIP, Ethernet, Process Improvement, DSL, Managed Services, Call Centers, Vendor Management, VoIP
Education
Madison Area Technical College 2001 — 2002
CCNA, Cisco Networking
Roundy's Supermarkets, Inc. April 2012 - Present
True Value Company June 2010 - Present
United States Cellular April 2009 - Present
PetSmart June 2013 - March 2015
PetSmart December 2004 - June 2013
Winn Dixie Stores November 2006 - March 2012
TDS Telecommunications Corp. November 2007 - March 2009
Ryerson,Inc March 1999 - October 2007
Borders November 1999 - July 2006
Jewel-Osco January 1997 - November 1999
Skills
Retail, Budgets, Coaching, Competitive Analysis, Contract Negotiation, Cross-functional Team..., Customer Satisfaction, Customer Service, Forecasting, Governance, Income Statement, Inventory Control, Inventory Management, Leadership, Leadership Development, Management, Marketing
Education
Northwestern University - Kellogg School of Management 1975 — 1979
MBA
Michigan State University 1970 — 1974
BA, Marketing
Title Source March 2015 - Present
The Network Effect, Inc January 2013 - March 2015
TDS Telecommunications Corp. October 2007 - January 2013
Ricoh Americas Corporation (Via Lanier Worldwide) July 2006 - October 2007
Skills
Customer Satisfaction, Customer Insight, Customer Service, Delighting Customers, Telecommunications, Unified Communications, Sales, Direct Sales, Call Center, Account Management, B2B, Sales Operations, Solution Selling, Sales Management, Process Improvement, Selling, Contract Negotiation, VoIP, Sales Process, Leadership, New Business Development, Managed Services, Salesforce.com, Call Centers, CRM, Cold Calling, Customer Retention, Wireless, Cloud Computing, MPLS, Business Intelligence, Telephony, Consulting
Education
Richard DeVos School of Management - Northwood University 2011 — 2013
Master of Business Administration (MBA), 3.94/4.00
Northwood University 2004 — 2006
Bachelor of Business Administration, Management, 3.96/4.00
TDS Telecommunications Corp. February 2012 - Present
Cottonwood Financial August 2009 - February 2011
Walgreens September 2001 - July 2009
Skills
Call Centers, Financial Analysis, Process Improvement, Customer Service, Telecommunications, Customer Satisfaction, Team Leadership, Sales, Account Management, Management, Customer Retention, Direct Sales, Financial Reporting, Analysis, Finance, Leadership, Budgets, Accounting, Credit
Education
Madison Area Technical College
Aplin & Ringsmuth, LLC October 2014 - Present
AF Law July 2014 - October 2014
TDS Telecommunications Corp. July 2013 - July 2014
University of Wisconsin- Dining and Culinary Services April 2011 - May 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Publisher, Social Networking, Interpersonal Skill, Flexibility, Close Attention to..., Hard-worker, Listening to customers, Analytical Skills, Organization, Committed to..., Cash Sales, Leadership, Access, Social Media
Education
Madison Area Technical College 2013 — 2014
Post Baccalaureate Diploma, Paralegal Studies
University of Wisconsin-Madison 2010 — 2013
Bachelor of Arts (BA), Political Science and Legal Studies
TDS Telecommunications Corp. July 2015 - Present
CUNA Mutual Group April 2013 - July 2015
Gallup January 2011 - April 2013
Gallup April 2005 - January 2011
Calibra Leadership (surveysbydesign.com / Center for Organization Effectiveness) February 2000 - April 2005
Ernst & Young LLP July 1997 - February 2000
Skills
Data Analysis, Project Management, Survey Design, SPSS, Organizational..., Leadership, Program Management, Survey Research, Software Documentation, Analysis, Databases, Statistics, Business Analysis, Digital Photography, Project Planning, 360 Degree Assessment, Agile Methodologies, Requirements Analysis, SaaS, Quantitative Research, Software Development, Focus Groups, Wedding Photography, PowerPoint, Multivariate Statistics, Psychometrics, Social Media Marketing, Online Survey Design, Survey Methodology, 360 Feedback, Employee Opinion Surveys, Research Design, Google Analytics, Sales Engineering, Agile Project Management, Internet Product..., Software Project..., Product Development, JIRA, Lightroom, Software Requirements, Job Analysis, Performance Appraisal, SharePoint, Quantitative Analytics, Dashboard Metrics, Management, Consulting, SDLC
Education
Minnesota State University, Mankato 1995 — 1997
MS, Industrial/Organizational Psychology
University of Wisconsin-Oshkosh 1990 — 1995
BS, Psychology
Spectrum Business November 2014 - Present
Spectrum Business November 2010 - November 2014
TDS Telecommunications Corp. December 2001 - October 2010
TDS Telecom 2001 - 2010
Skills
Telecommunications, Managed Services, PRI, VoIP, Solution Selling, Account Management, Direct Sales, Ethernet, SIP Trunking, Broadband, Co-location, Unified Communications, Call Centers, WAN, B2B, Telephony, MPLS, Sales, T1, Internet Services, IT Solutions, IP, VPN, Networking, Wireless, New Business Development, Hosted Services, Charter Business, Long Distance, Fiber Optics, MPLS VPN, MPLS Networking, Managed IP, IP PBX, PBX, Disaster Recovery
Education
Southwestern Academy 1996 — 1998
Associate's degree, Tourism and Travel Services Management
Madison Area Technical College 1993 — 1995
Business Courses, Business, Management, Marketing, and Related Support Services
TDS Telecommunications Corp. November 2011 - Present
TDS Telecommunications Corp. May 2007 - November 2011
Ameritech July 1988 - August 1998
Education
Kellogg Graduate School of Management 1991 — 1995
Master of Business Administration (MBA), Marketing
Mundelein College 1984 — 1988
Bachelor of Arts (BA), Economics
Concept Business Communications November 2012 - Present
Blackhawk Inc April 2013 - Present
TDS Telecommunications Corp. December 2011 - September 2012
Konica Minolta Business Solutions U.S.A., Inc. October 2010 - August 2011
Katun Corporation July 2008 - April 2010
Black Box Network Services June 2007 - March 2008
Katun Corporation January 2005 - April 2007
Skills
Negotiation, Social Networking, Consultative Selling, Strategic Planning, Situational Leadership, Selling, Sales Management, VoIP, Direct Sales, Solution Selling, Sales Operations, Sales Process, B2B, Business Development, Account Management, Salesforce.com, Cold Calling, Managed Services, Lead Generation, Sales, Product Marketing, New Business Development, CRM, Sales Presentations, Strategic Partnerships, Unified Communications, Telecommunications, Customer Satisfaction
Education
Normandale Community College
Associate in Arts
TDS Telecommunications Corp. April 2011 - Present
TDS Telecommunications Corp. November 2004 - April 2011
Walgreens October 2001 - January 2005
Skills
Customer Service, Customer Satisfaction, Access, Telecommunications, Inventory Management, Troubleshooting, Outlook, Retail, Microsoft Office, Microsoft Excel, Microsoft Word, Employee Training, Project Management, Networking, VoIP
Education
Madison Area Technical College 2002 — 2004
Verona Area High School 1998 — 2002
Law Firm of Conway, Olejniczak & Jerry, S.C. July 2009 - Present
Law Firm of Conway, Olejniczak & Jerry, S.C. May 2008 - August 2008
Integrys Energy Services May 2007 - August 2007
TDS Telecommunications Corp. May 2006 - August 2006
University of Wisconsin-Madison January 2006 - May 2006
Schreiber Foods May 2005 - August 2005
Grant Thornton January 2005 - April 2005
Schreiber Foods May 2004 - August 2004
Skills
Tax, Financial Analysis, Litigation, Auditing, Accounting, Corporate Law, Legal Research, Estate Planning, Employment Law, Finance, Corporate Tax, Business Formation, Trusts, Commercial Litigation, Mergers & Acquisitions
Education
Marquette University Law School 2006 — 2009
Juris Doctorate
University of Wisconsin-Madison 2005 — 2006
Masters of Accountancy - Tax Emphasis
University of Wisconsin-Madison 2001 — 2005
Bachelor of Business Adminstration, Accounting
Comcast Business February 2012 - Present
AT&T August 2008 - February 2012
TDS Telecommunications Corp. January 2006 - August 2008
TDS Telecommunications Corp. January 1996 - January 2006
Skills
Selling, Direct Sales, Solution Selling, Sales, Unified Communications, Telecommunications, VoIP, MPLS, Sales Process, Private Line, Long Distance, Sales Management, Customer Retention, Call Centers, Strategic Partnerships, CRM, Metro Ethernet, Consultative Selling, Telecommunications Sales, Channel, Account Management, Salesforce.com, Telephony, Broadband, Co-location, Sales Operations, Wireless, SIP Trunking, Internet Services, Quotas, Market Penetration, IP, WAN, Channel Partners, Sales Presentations, PRI, Networking, Mobile Devices, Lead Generation, DSL, Data Solutions, SaaS, Ethernet, Hosted Services, Network Design
Education
Murray State University 1987 — 1991
Bachelor of Science (B.S.), Marketing
University of Kansas
Telecommunications Management Program
Healthgrades November 2012 - Present
Healthgrades August 2008 - October 2012
TDS Telecommunications Corp. November 2006 - July 2008
Education
UW-Milwaukee 2002 — 2006
Bachelor of Business Administration (BBA), Management Information Systems
Madison Area Technical College 2000 — 2002
Dow Corning May 2012 - Present
Dow Corning October 2009 - July 2012
Dow Corning February 2007 - October 2009
TDS Telecommunications Corp. January 1997 - January 2007
Big Bear Sport Centers December 1986 - February 1996
Skills
SAP, Benefits, Customer Service, Excel, Benefits Administration, Talent Management, Process Improvement, Teamwork, Microsoft Office, Human Resources, Employee Benefits, Microsoft Excel, Recruiting, HRIS, FMLA
Education
Northwood University 1984 — 1987
BA, Business Administration
BMO Harris Bank September 2013 - Present
TDS Telecommunications Corp. October 2011 - September 2013
Hewlett Packard August 2010 - October 2011
Automated Health Systems June 2010 - August 2010
J.C. Penney July 2009 - August 2010
FOX 1410 AM April 2009 - July 2009
Rent-A-Center March 2009 - April 2009
Dairy Queen Incorporated April 2003 - March 2009
UW-Whitewater September 2005 - May 2006
Skills
Account Management, Training, Sales, Management, Advertising, PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Phone Etiquette, Research, IP Phones, Customer Support, Document Review, Web Applications, Data Entry
Education
Northcentral University 2009 — 2016
Master of the Arts, Marriage and Family Therapy
University of Wisconsin-Whitewater 2005 — 2008
Bachelor of the Arts, Journalism; Advertising
Waukesha South High School 2001 — 2005
High School
InnerWorkings August 2015 - Present
TDS Telecommunications Corp. March 2013 - June 2015
University of Wisconsin-Madison January 2012 - February 2013
Chicago Tribune Media Group November 2009 - May 2011
Tribune Company November 2008 - November 2009
Chicago Tribune Company October 2006 - November 2008
Chicago Tribune Company May 2005 - October 2006
Skills
Creative Direction, Marketing, Integrated Marketing, Email Marketing, Digital Marketing, Digital Media, CRM, Marketing Strategy, Interactive Marketing, B2B, Direct Mail, Online Marketing, Advertising, Direct Marketing, Leadership, Social Media Marketing, Content Strategy, SEM, Brand Development, Budgets, Media Planning, Social Media, Copywriting, Creative Strategy, Brand Management, Relationship Marketing, Marketing Communications, New Media, Brand Architecture, SEO, Loyalty Programs, Budget, P&L Responsibility, Staff Development, Culture Change, Customer Segmentation..., Digital Direct Marketing, Brand Positioning..., Web Content Management, Information Architecture, Web Analytics, Directing Talent, Multimedia Marketing..., Branding & Identity, E-commerce
Education
Northwestern University
BS, Communications, Speech, Theater
Johnson Health Tech North America September 2014 - Present
TDS Telecommunications Corp. January 2013 - October 2014
TDS Telecom November 2011 - January 2013
TDS Telecommunications Corp. July 2008 - November 2011
CUNA Mutual Group June 2006 - August 2007
Skills
Sales, Customer Service, Team Leadership, Telecommunications, Troubleshooting, Outlook, Microsoft Word, Microsoft Excel, Training, Team Building, Process Improvement, Marketing, Software Documentation, Social Media, Project Management, Direct Sales, PowerPoint, Teamwork, Time Management, VoIP, Coaching, Social Networking, Visio, Customer Experience, Access, Internal Communications, Editing, Sales Process
Education
Northern Arizona University 1999 — 2001
Communication, General
Infinity Contact February 2014 - Present
TDS Telecommunications Corp. January 2012 - February 2014
Paycor December 2010 - January 2012
Paychex March 2003 - December 2010
Skills
Coaching, Recruiting, Sales Management, Hiring Employees, Sales Rep Training, Solution Selling, Sales Process, Sales Leadership..., Sales Presentations, Sales Operations, SaaS, Building Relationships, Customer Retention, Selling, IP PBX, SIP, Hosted Services, Salesforce.com, B2B, New Business Development, SPIN Selling, Strategic Selling, Human Resources, Managed Services, Cold Calling, Telecommunications, Management, Leadership, Team Building, Marketing, Customer Service, Direct Sales, Sales, Team Leadership, Lead Generation, Strategic Planning, Training, Marketing Strategy, Negotiation, Business Development, Customer Satisfaction, Account Management
Education
Michigan State University 1993 — 1998
Journalism/Business, Public Relations, Business Finance
TDS Telecommunications Corp. May 2006 - Present
Choice One Communications August 2002 - April 2006
Dorsch Ford August 2001 - August 2002
Humana June 1998 - August 2001
Skills
VoIP, Telecommunications, Managed Services, Solution Selling, Direct Sales, Account Management, Co-location, Unified Communications, Sales Management, Selling, Sales, Sales Process, B2B, Cold Calling, Sales Operations, Customer Retention, Call Centers
Education
Notheast Wisconsin Technical College 1990 — 1992
Associate, Marketing
Northeast Wisconsin Technical College
CommScope January 2014 - Present
Marketplace Events March 2013 - January 2014
TDS Telecommunications Corp. November 2010 - December 2012
ADC April 2007 - October 2010
ADC December 2005 - April 2007
ADC April 2003 - December 2005
ADC October 2000 - April 2003
ADC November 1998 - October 2000
Dart Transit January 1998 - November 1998
Skills
Marketing Strategy, Event Marketing, Sales Operations, Direct Marketing, Marketing Management, Product Marketing, Partner Programs, Marketing Communications, Channel Marketing, Vertical Marketing, Salesforce.com, Market Research, Sales Support, Advertising, Desktop Publishing, Market Analysis, Budgeting, Budget Management, Campaign Management, Campaign Development, Media Relations, Training & Development, Cross-functional Team..., Partnership Development, B2B Marketing, Field Marketing, Budgets, Email Marketing, Public Relations, Community Engagement, Tactical Planning, Relationship Marketing, Vendor Management, Lead Generation, Sales Enablement, Logistics, Consumer Marketing, Copywriting, ROI Strategies, Trade Shows, Media Buying, Direct Mail, Segmentation, Product Management, Leadership, Multi-channel Marketing, Product Development, Strategy, Management, Event Planning
Education
Minnesota State University, Mankato 1993 — 1997
B.S., Marketing
La Crescent High School
UW Hospital & Clinics August 2007 - Present
University of Wisconsin Employees, Inc December 2012 - Present
TDS Telecommunications Corp. March 2007 - August 2007
Dean Health System May 2002 - March 2007
Third Wave Technologies 2000 - 2002
Skills
Deferred Compensation, Life Insurance, Disability Insurance, Wisconsin Retirement..., Health Insurance, FMLA, WFMLA, PeopleSoft, Employee Relations, Employee Benefits, Personnel Management, Onboarding, Benefits Administration, Human Resources, Healthcare, HRIS, New Hire Orientations, Performance Management, Applicant Tracking...
Education
University of Wisconsin-Whitewater 1995 — 1999
Bachelor, Human Resources
Madison Area Technical College
IT - System Analyst/Programmer
Allscripts May 2013 - Present
Software Guidance & Assistance November 2012 - May 2013
IT Convergence December 2011 - November 2012
IT Convergence July 2006 - November 2012
Clifton Gunderson November 2005 - May 2006
TEKsystems January 2005 - July 2005
Full Tilt DJ & Photography December 1990 - June 2005
American Family Insurance December 2004 - April 2005
TDS Telecommunications Corp. December 1999 - November 2004
University of Wisconsin-Madison May 2000 - August 2002
Skills
Project Management, Oracle, Windows, Operating Systems, Internet Explorer, SQL, Linux, SharePoint, Team Leadership, Change Management, Project Planning, MS Project, Access, Microsoft Office, Team Building, IT Management, Customer Service, Troubleshooting, Management, Telecommunications, Software Project..., Training, Program Management, IT Service Management, Project Delivery, Service Delivery, PMO set-up, Data Center, Security, System Administration
Education
Hillsborough Community College 2010 — 2014
AA, Business, 4.0 GPA
Madison Area Technical College 1992 — 1994
Business Mid-Management
Madison Media Institude 1989 — 1990
Techincal, TV / Radio Broadcasting, 3.67 GPA
TouchNet Information Systems, Inc. February 2014 - April 2014
NuGen I T, Inc. November 2012 - January 2014
Hodgsoft,Inc/Fero Software January 2011 - October 2012
TDS Telecommunications Corp. September 2007 - September 2010
Affordable Computer Help January 2006 - April 2008
Skills
Project Management, Networking, Wireless Networking, Network Design, Network Administration, Microsoft SQL Server, Microsoft Office, VoIP, Troubleshooting, Windows, Windows 7, Mac OS X, Web Design, Web Development, User Interface Design, Dreamweaver, Flash, CSS, MySQL, XAMPP, HTML, XHTML, PHP, JavaScript, Adobe Fireworks, HTML 5, Adobe Creative Suite, Photoshop, Illustrator, Maya, 3D Studio Max, Adobe After Effects, E-on Vue, Z-Brush, Combustion, Final Cut Pro, Avid, Adobe Premier, Live Type, Compressor, DVD Studio Pro, Pro Tools, Soundtrack Pro
Education
Madison Media Institute 2005 — 2006
Associate of Arts (A.A.), Digital Art and Animation
Madison Area Technical College 1999 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.34
TDS Telecommunications Corp. October 2013 - Present
Smart Solutions June 2012 - Present
Dane County Friends of Ferals July 2011 - July 2014
Smart Solutions February 2013 - October 2013
Angel's Wish Pet Adoption and Resource Center September 2003 - October 2010
National Model Railroad Association February 2010 - July 2010
CUNA Mutual Group January 1997 - February 2010
CUNA Mutual Group January 1997 - January 2010
Rayovac March 1981 - 1997
Skills
Managing Volunteers, Managing Groups, Change Management, Project Coordination, PowerPoint, Microsoft Technologies, Webinars, Problem Solving, Accounting, Business Analysis, Customer Relations, Documentation, Quality Assurance, SharePoint, Coaching, Business Communications, Event Management, DB2, SQL Server, VB.NET, COBOL, JCL, Debugging, C++, CICS, Software Development, Mainframe, MS Project, HTML, Vendor Management, XML, Software Documentation, Microsoft SQL Server, .NET, SDLC, SSRS, Visio, Requirements Gathering, Requirements Analysis, Database Design, Systems Analysis, Disaster Recovery, Databases, Software Project..., Integration, SQL, Management, Customer Service, Volunteer Management
Education
University of Wisconsin-Madison 1995 — 1997
Computer Science
University of Wisconsin-Whitewater 1990 — 1995
Madison Area Technical College 1981 — 1988
Associate, Data Processing
U.S. Cellular May 2013 - Present
US Cellular December 2006 - May 2013
TDS Telecommunications Corp. September 2001 - December 2006
Chorus Communications June 1999 - September 2001
Axley Brynelson, LLP 1994 - 1999
Skills
Government Relations, Wireless, Strategic Planning, Telecommunications, Legal Affairs, Public Administration
Education
Northwestern University - Kellogg School of Management 2003 — 2004
MBA, Management
University of Wisconsin-Madison 1992 — 1994
JD, Law
University of Wisconsin-Madison 1988 — 1994
MA, Public Policy & Administration
University of Wisconsin-Madison 1984 — 1988
BA, Economics
Enventis January 2015 - Present
Enventis April 2014 - January 2015
Zayo Enterprise Networks July 2013 - April 2014
Matrix Communications August 2012 - July 2013
Integra Telecom May 2007 - September 2012
Integra Telecom August 2005 - May 2007
Integra Telecom April 2004 - July 2005
TDS Telecommunications Corp. April 2002 - April 2004
KMC Telecom January 1999 - April 2002
McLeodUSA 1997 - January 1999
Skills
Co-location, Long Distance, MPLS, SIP Trunking, T1, VoIP, Telecommunications, Managed Services, Ethernet, PRI, Unified Communications, Telephony, IP, Solution Selling, Metro Ethernet, WAN, Wireless, Hosted Services, Direct Sales, SIP, Project Management, Troubleshooting, Switches, Routers, Wireless Networking, Networking, Pre-sales, ATM networks, Provisioning, Broadband, Call Centers, Optical Fiber, Video Conferencing, Cisco Technologies, Routing, Network Design, Sales Operations, Sales Engineering, Internet Services, Avaya, LAN-WAN, Data Center, Selling, Fiber Optics, Cellular Communications, DSL, DS3, Frame Relay, SDH, QoS
Education
The University of South Dakota 1987 — 1992
Metropolitan State University
BA, History
University of Minnesota-Twin Cities
TDS Telecommunications Corp. 2014 - Present
Baja Broadband April 2010 - December 2013
OrangeBroadband October 2006 - April 2010
Charter Communications October 1999 - September 2006
Skills
IPTV, SIP, VOD, MPLS, Cabling, OSPF, Tru2way, WiFi, Wireless Networking, WAN, Outside Plant, QoS, Technical Operations, Routing, Cisco IOS, Cables, System Deployment, MPEG, Satellite Communications, Multicast, MPLS VPN, MPEG2, GPON, LAN-WAN, Networking, T1, Data Center, IP Multicast, WDM, SNMP, Set Top Box, EPG, Integration, DAC, Call Centers, FTTH, DVB, MPEG-4, Provisioning, Carrier Ethernet, Fiber Optic Networks, Digital TV, Headend, ROADM
Education
Mesa Community College 1994 — 1995
none
TDS Telecommunications Corp. November 2010 - Present
Wisconsin Copy & Business Equipment September 2010 - November 2010
GANSER Company August 2009 - December 2009
Eberle Mortgage, LLC October 2006 - October 2009
Clean Freak, LLC March 2002 - December 2008
Ultimate Mortgage, LLC November 2006 - January 2008
First Equity Lending Group, LLC October 2005 - April 2006
Lighthouse Lending 2006 - 2006
Gordon Flesch Company August 2003 - October 2004
UW Medical Foundation September 1999 - August 2002
Skills
Customer Service, Sales, Mortgage Lending, Customer Retention, Direct Sales, Selling, Customer Satisfaction, Account Management, Sales Management, Negotiation, Call Center, Salesforce.com, Cold Calling, New Business Development, Marketing
Education
Madison Area Technical College 1997 — 2011
Associate's degree, Business Management
DeForest High 1994 — 1997
University of Wisconsin Hospital and Clinics August 2015 - Present
Independent 2005 - Present
University of Wisconsin Hospital and Clinics October 2011 - August 2015
University of Wisconsin Hospital and Clinics March 2011 - October 2011
University of Wisconsin Hospital and Clinics November 2009 - March 2011
University of Wisconsin Hospital and Clinics June 2003 - October 2009
University of Wisconsin Hospital and Clinics January 2002 - June 2003
TDS Telecommunications Corp. September 1999 - December 2001
Skills
Public Speaking, Writing, Editing, Organizational..., Event Planning, Mentoring, Development Of..., Recruiting, Volunteer Recruiting, Human Resources, Employee Benefits, Employee Recognition, Employee Training, Onboarding, Community Outreach, Interview Skills, Published Author, Hospitals, Healthcare, Leadership Development
Education
University of Wisconsin-Madison
Bachelor’s Degree, Communication Arts
Madison Area Technical College
Human Resources Certificate
United Way Training
Employment Resource Group, Inc. August 2015 - Present
Performance Asset Management June 2015 - August 2015
Jacobus Energy, Inc. / Quick Fuel Fleet Services, LLC. October 2014 - July 2015
Time Warner Cable February 2014 - October 2014
Wells Fargo July 2013 - February 2014
TDS Telecommunications Corp. November 2011 - July 2013
Skills
Sales, Customer Service, New Business Development, Microsoft Office, Lead Generation, Training, Call Centers, Team Building, Direct Sales, Outlook, Time Management, Teamwork, Telecommunications, Sales Process, Team Leadership, Managed Services, Product Management, Customer Retention, Customer Experience, Customer Satisfaction, Cold Calling, Sales Operations, Account Management, Solution Selling, Leadership, B2B, Customer Relations, Sales Management, Negotiation, Mentoring, Coaching, Telephone Skills, Communication
Education
Northeast Wisconsin Technical College 2008 — 2010
General Studies, General Studies
Ashwaubenon High School 2002 — 2006
High School/Secondary Diplomas and Certificates
City of Milwaukee Office of Small Business Development April 2015 - Present
99 SALES iDEAS January 2011 - Present
TDS Telecommunications Corp. July 2013 - February 2015
Direct Supply October 2011 - November 2012
YMCA of Metropolitan Milwaukee March 2009 - October 2011
Sinclair Broadcast Group 2008 - 2009
TMP Directional Marketing 2006 - 2008
Milwaukee Journal Sentinel 2004 - 2006
Skills
Cold Calling, Public Speaking, Toastmasters, Phone Sales, Structuring Deals, Pitches, Growing Sales, Increasing Revenue, Customer Retention, Sales, Sales Management, Sales Presentations, Telemarketing, Lead Generation, Marketing, Advertising, Financial Structuring, Account Management, Team Building, Entrepreneurship, Online Advertising, Direct Marketing, Training, Customer Service, Recruiting, Leadership Development, Coaching, Fundraising, Marketing Strategy, Time Management, Small Business, Communication, Event Planning, Leadership, Social Networking, Direct Sales, Social Media Marketing, Sales Process, Event Management, Public Relations, Marketing Communications, Customer Satisfaction, B2B, Team Leadership, Social Media, Strategic Planning, Online Marketing, Salesforce.com, Email Marketing, Budgets
Education
Springfield College 2010 — 2011
Bachelors Degree, Human Services, General
Marquette University 1997 — 2000
Broadcast Journalism
Chicago Communications July 2009 - Present
TDS Telecommunications Corp. January 2005 - May 2008
Radicom, Inc. 1997 - 2005
Skills
Wireless, VoIP, IP, Troubleshooting, Integration, Networking, Switches, Call Centers, TCP/IP, Telecommunications, GSM, Ethernet, Telephony
Education
McHenry County College 1991 — 1993
General Studies, Electrical, Electronics and Communications Engineering
Mchenry East Campus High School 1987 — 1991
General studies
Microsoft February 2014 - Present
CDW October 2011 - February 2014
CDW-G March 2010 - October 2011
CDW 2007 - March 2010
CDW 2006 - 2007
eVolved Soltuions, Berbee, and CDW Berbee January 2000 - March 2006
TDS Telecommunications Corp. 1998 - 2000
U.S. Cellular 1996 - 1998
Bellsouth Cellular Corp 1991 - 1996
Skills
Lync, Virtualization, VMware, Lync Server 2010, Microsoft Technologies, Cloud Computing, SCOM, Solution Architecture, Hyper-V, Servers, Windows Server, Unified Communications, Enterprise Software, IIS, Active Directory, Microsoft Exchange, SharePoint, Server Architecture, Infrastructure, Data Center
Education
University of Wisconsin-Stout 1987 — 1989
BS, Business Administration
Milwaukee School of Engineering 1984 — 1986
Computer Science and Engineering
TDS Telecommunications Corp. May 2015 - Present
Madison College May 2014 - May 2015
Skills
Windows, Integration, Computer Hardware, Microsoft Office, Leadership, Troubleshooting, Call Centers
Education
Madison Area Technical College 2013 — 2014
Information Technology Help Desk, Dean List
Madison Area Technical College 1996 — 1999
Associate's degree, Electrical and Electronics Engineering
TDS Telecommunications Corp March 2014 - Present
TDS Telecommunications Corp. January 2011 - Present
Vehicle License and Title Specialist January 2011 - January 2012
ALD Automotive February 1997 - December 2010
Financial Planning Services October 1990 - January 1997
Dynatech NewStar 1988 - 1990
Update Instrument, Inc 1980 - 1986
Skills
Team Building, Customer Satisfaction, Operations Management, Negotiation, Purchasing, Sales Management, Customer Service, Process Improvement, Account Management, New Business Development, Data Analysis, Transportation..., Invoice Processing, Fleet Management, License & Title...
Education
Madison Area Technical College
Psychology of Human Relations, Supervisor Personal Skills, Human Behavior at Work
US Dept. of Commerce Bureau of Export Administration
Training in Michigan, Milwaukee & DC
Wisconsin Dept. of Transportation
Time is Money (99, 02 & 06)
INOC, LLC February 2014 - Present
TDS Telecommunications Corp. September 2012 - February 2014
Best Buy August 2008 - August 2012
Ricoh Business Systems November 2008 - June 2009
AT&T Mobility December 2005 - March 2008
Skills
IT Solutions, Networking, Network Design, Wireless Networking, Wireshark, Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Call Manager, Cisco VoIP, Help Desk Support, Customer Satisfaction, Customer Oriented, Customer Engagement, Customer Support, Powershell, Microsoft Office, Windows Server, Windows 7, Windows, Windows XP Pro, Linux Server, Linux Desktop, Hardware Diagnostics, Hardware Support, Hardware Installation
Education
Madison Area Technical College 2011 — 2014
Associate of Science (AS), IT Networking Specialist
Madison Area Technical College 2011 — 2013
Technical Diploma, Helpdesk Support Specialist
University of Wisconsin-La Crosse 1998 — 2004
B.S., Finance/Economics Double Major
TDS Telecommunications Corp. December 2013 - Present
TDS Telecommunications Corp. July 2012 - December 2013
TDS Telecommunications Corp. March 2011 - July 2012
TDS Telecommunications Corp. September 2010 - March 2011
TDS Telecommunications Corp. November 2009 - September 2010
TDS Telecommunications Corp. January 2009 - November 2009
TDS Telecommunications Corp. September 2007 - December 2008
TDS Telecommunications Corp. April 2006 - September 2007
TDS Telecommunications Corp. April 2005 - April 2006
TDS Telecommunications Corp. August 2003 - April 2005
Skills
Call Centers, Telecommunications, Team Leadership, Call Center, Analysis, Customer Service, Customer Satisfaction, Process Improvement, Training, Leadership, Team Building, Sales, Account Management, Telephony, Technical Support, Project Management, CRM, Internet Services, VoIP, Managed Services, Business Process..., Collections, Financial Services, Order Management, Local Number Portability, Long Distance, Collections Management, Debt Collection, Sabre, Order Processing, Sales Order Processing, Change Orders, Problem Solving, Scheduling, Organizational..., Coaching, Employee Training, Quality Assurance, Customer Relations, Customer Retention, Leading Positive Change, Situational Leadership, Performance Management, Performance Improvement, Metasolv M6, RightNow, Difficult Situations, Diffusion, Customer Escalation..., Escalation Resolution
Education
Madison Area Technical College
Associates, Business Management
Trachte Building Systems June 2015 - Present
Baker Tilly November 2014 - May 2015
CUNA Mutual Group December 2013 - November 2014
QBE the Americas May 2011 - November 2013
Covance Laboratories December 2007 - May 2011
Vogel Bros. Building Co. September 2005 - December 2007
Holt-Smith & Yates Advisors 2004 - 2005
TDS Telecommunications Corp. September 1999 - April 2004
Skills
Accounting, Accounts Payable, Account Reconciliation, Invoicing, Accounts Receivable, Administrative..., Expenses, Bank Reconciliation, Journal Entries, PeopleSoft, SAP, Customer Service, 1099 Preparation, Deposits, Penta, Employee Expense Report..., Credit Card..., Customer Service/Support, Cash Deposits, Payroll, Process Improvement, Microsoft Office
Education
Madison Area Technical College 1995 — 1996
Diploma, Medical Assistant
TDS Telecommunications Corp. October 2015 - Present
TDS Telecommunications Corp. September 2007 - October 2015
TDS Metrocom January 2005 - September 2007
Skills
Customer Service, Project Management, Service Implementation, Training, Multi Tasking, Building Relationships, VoIP, Solution Selling, Selling, Co-location, Telecommunications, Managed Services, Call Centers, Direct Sales, SIP Trunking, Account Management, Unified Communications, MPLS, Hosted Services, T1, Internet Services, Sales
Education
Madison Area Technical College 2000 — 2001
Associate's degree, Finance, General
University of Wisconsin-Whitewater 1998 — 1999
General Studies
FairPoint Communications January 2008 - October 2011
TDS Telecommunications Corp. August 1993 - January 2008
TDS Telecommunications Corp. 1996 - 2000
TDS Telecommunications Corp. 1993 - 1996
AMERITECH SERVICES INCORPORATED 1988 - 1992
Wisconsin Bell 1980 - 1986
Skills
Team Building, Customer Service, Business Development, Marketing, Telecommunications, Staff Development, Business Process, Cross-functional Team..., Budgets, Management, Leadership, Wireless, Strategy, Project Planning, VoIP, Operations Management, Integration, Product Management, Process Improvement, Account Management, Executive Management, Call Centers, Program Management, Broadband, Managed Services, Team Leadership, Telephony, Vendor Management, CRM, Product Marketing, Business Analysis, Unified Communications, Accounting, Professional Services, Forecasting, Invoicing, Contract Negotiation, Auditing, Access, Business Process..., Mergers & Acquisitions, Sarbanes-Oxley Act, Analysis, Internal Controls, Co-location, Business Planning, Financial Analysis, Project Management, Telecommunications..., DSL
Education
Marquette University
Accounting
University of Wisconsin - Milwaukee
Bachelor Degree, Finance
University of Wisconsin - Whitewater
Master Degree, Finance
TDS Telecommunications Corp. August 2007 - Present
Sitel Corporation Call Center August 2005 - August 2007
Sitel August 2005 - August 2007
Mc Donalds August 1995 - June 2005
Skills
Customer Service
Education
Madison Area Technical College 1981 — 1982
Clerk Typist, Business
Madison Area Technical College 1979 — 1982
Diploma, Business
TDS Telecommunications Corp. July 2015 - Present
WEC Energy Group May 2015 - July 2015
Integrys Energy Group December 2013 - May 2015
Independent Printing Company, Inc September 2011 - December 2013
Houseware Distributors, Inc. July 2009 - November 2011
Broan-NuTone LLC October 2010 - August 2011
Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Access, Account Management, Analysis, Data Entry, Accounting, Budgets, Financial Analysis, Inventory Management, Leadership, Research, Time Management
Education
University of Wisconsin-Green Bay 2013 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Northeast Wisconsin Technical College 2012 — 2012
General Studies
Union Cab Cooperative December 2014 - Present
Union Cab Cooperative August 1989 - Present
Codeversant May 2013 - Present
Darn Farm March 2013 - Present
Wisconsin Empathy Guild January 2012 - Present
TDS Telecommunications Corp. July 2000 - September 2004
Skills
Java, Grails, Groovy, Drupal, HTML, CSS, Unix, Business Analysis, Database Design, Database Queries, Office Applications, Cooperation, Permaculture Design..., Meeting Facilitation, Non-Violent/Compassionat..., Database Administration, Microsoft Office, Linux, Social Networking, Strategic Planning, Project Planning, Customer Service, Networking, Research, Marketing, Troubleshooting, Workshop Facilitation, Community Outreach, Social Media, Training, MySQL, Event Planning, Nonprofits, Leadership, Public Speaking
Education
University of Wisconsin-Madison 1984 — 1992
Bachelor of Arts (BA), Psychology
Madison Area Technical College 1997 — 2006
Associate's degree, Web Analyst/Programmer
TDS Telecom June 2014 - Present
TDS Telecommunications Corp. August 2013 - June 2014
Agri-Nutrition Consulting, Inc January 2010 - June 2014
TDS Telecommunications Corp. October 2012 - August 2013
TDS Telecommunications Corp. May 2012 - November 2012
TDS Telecommunications Corp. December 2010 - May 2012
TDS Telecommunications Corp. January 2009 - December 2010
State of Wisconsin March 2008 - July 2008
TDS Telecommunications Corp. June 2007 - March 2008
Skills
Process Improvement, SAP, Analysis, Problem Solving, Telecommunications, VoIP, Troubleshooting, Customer Relations, Call Center, Management, Leadership, Supervising, People Skills, Windows Vista, Computer Repair, Digital TV, Internet, Virus Removal, Apple OS, Call Centers, Procedure Development, Customer Service, Cisco Technologies, Cisco Routers, Team Management, Cross-functional Team..., Leadership Development, Active Directory, Windows XP Pro, Windows Services, Batch Files, Malware Analysis, Spyware, Computer Science, Microsoft Office 2007, Microsoft Office 2003, Microsoft SQL Server, Management Of Direct..., Self-motivated..., Highly detail oriented, Alcatel, Adtran, Performance Metrics, VPN, Switches, T1, WAN, System Deployment, TCP/IP, Wireless Networking
Education
HDI 2013 — 2013
Support Center Manager
Sun Prairie High School 1998 — 2012
Madison Area Technical College 2004 — 2006
IT-Help Desk Support Specialist, Information Technology
Madison Area Technical College 2003 — 2004
Microsoft Office Certification
TDS Telecommunications Corp. November 2012 - Present
Northern Bay Resort May 2007 - 2013
Skills
Python, Django, C#, ASP.NET MVC, MySQL, Microsoft SQL Server, RESTful WebServices, SOAP, jQuery, AJAX, Oracle SQL, XML, HTML5, CSS, JavaScript, Java, Eclipse, UML Tools, Joomla, Photoshop, Microsoft Office, Search Engine Ranking, Social Media Marketing, Wordpress, Drupal, Web Content Management, Project Management, MS Project, .NET, Visual Studio, ASP.NET
Education
Madison Area Technical College 2011 — 2013
Web Analyst/Programmer, Mobile Applications Development
Fox Valley Technical College 2007 — 2009
Associate's degree, Marketing
TDS Telecommunications Corp. March 2012 - Present
Paker Technical Consulting, LLC September 1999 - March 2012
WiSys Technology Foundation April 2010 - March 2011
AT&T Bell Laboratories August 1995 - January 1996
AT&T Bell Laboratories January 1993 - August 1995
AT&T Bell Laboratories January 1990 - January 1992
AT&T Bell Laboratories January 1987 - January 1990
AT&T Bell Laboratories August 1983 - January 1987
Skills
Project Management, Proposal Writing, Technology Transfer, Telecommunications, Technical Analysis, Market Analysis, Applied Engineering..., Integration, Leadership, VoIP, Parent-child..., Management, Networking, Wireless, Cross-functional Team..., System Architecture, Product Management
Education
Northwestern University 1982 — 1983
MS Eng, Electrical Engineering
Marquette University 1978 — 1982
BS Eng - cum laude, Biomedical Engineering
United States Patent and Trademark Office 2010 — 2010
Registration, Patent Agent
Project Management Institute 1998 — 2004
PMP, Certification
University of Wisconsin-Madison - School of Business 1996 — 1998
Masters Certificate, Project Management
TDS Telecommunications Corp. May 2008 - Present
Eaton May 1999 - May 2008
Skills
Accounting, Account Reconciliation, General Ledger, Sarbanes-Oxley Act, Internal Controls, Auditing, Variance Analysis, Fixed Assets, Cost Accounting, Financial Analysis
Education
Marian University 2003 — 2005
BBA: Business Administration
Madison Area Technical College 1995 — 1997
Associate's degree, Accounting
TDS Telecom May 2015 - Present
Teledon Solutions January 2013 - May 2015
TDS Telecommunications Corp. December 2009 - May 2015
Latitude Corporation February 2005 - October 2008
EZ Gregory October 2004 - February 2005
Skills
DWDM, Telecommunications, Broadband, Broadband Networks, Ethernet, GPON, VoIP, IP, DSL, Fiber Optics, MPLS VPN, Network Design, Cisco Technologies, WAN, Switches, Telecommunications..., Network Engineering, Routers, LAN-WAN, Cabling, Managed Services, Routing, Network Architecture, Integration, VPN, Customer Service, Cash Handling Experience, Phone Etiquette, Email Etiquette, Customer Service..., Client Follow-up, High Stress Environment, Learning New Concepts, Account Representation, Queue Management, CA Clarity, T1, Optical Fiber, Wireless
Education
Madison Area Technical College 2003 — 2004
Massage Therapy/Therapeutic Massage
New Glarus High School 1999 — 2003
Diploma, General Studies
CUNA Mutual Group September 2014 - Present
CUNA Mutual Group January 2013 - Present
Beacon Midwest 2002 - January 2012
Covance 2008 - 2010
Cuna Mutual Group 2006 - 2008
TDS Telecommunications Corp. 2002 - 2004
Skills
SQL, JavaScript, T-SQL, .NET, Database Design, XML, Java, Web Applications
Education
Madison Area Technical College 1991 — 2002
American Family Insurance December 2013 - Present
American Family Insurance December 2010 - December 2013
Summit Credit Union October 2009 - October 2010
TDS Telecommunications Corp. October 2006 - May 2009
TDS Telecommunications Corp. April 2004 - October 2006
TDS Telecommunications Corp. January 1999 - April 2004
TDS Telecommunications Corp. October 1997 - December 1998
TDS Telecommunications Corp. January 1994 - October 1997
TDS Telecommunications Corp. October 1987 - January 1994
Skills
SDLC, Business Process Design, Test Planning, Capital Budgeting, CASE, Leadership, Access, Strategy, Call Center, Vendor Management, Business Analysis, Integration, Business Process, CRM, Requirements Gathering, Project Management
Education
North Central College 1983 — 1987
BS, Computer Science
Care Wisconsin 2010 - Present
SVA Healthcare LLC 2007 - 2009
QBE 2006 - 2007
TDS Telecommunications Corp. 1997 - 2006
Education
University of Wisconsin-Madison - School of Business 2004 — 2005
Masters Certificate, Project Management
Madison Area Technical College 1996 — 1998
Associate of Applied Sciences, Computer Information Systems
University of Wisconsin-Madison
Bachelor Degree, Psychology
TDS Telecommunications Corp. June 2012 - Present
TDS Telecom May 2011 - June 2012
TDS Telecom April 2004 - May 2011
Skills
Talent Acquisition, Payroll, Talent Management, Employee Relations, Applicant Tracking..., Recruiting, Human Resources, Benefits Administration, Onboarding, Customer Service, Team Leadership
Education
Marian University 1997 — 2001
TDS Telecommunications Corp. September 2012 - Present
TDS Telecommunications Corp. August 2010 - September 2012
WPS Insurance April 2010 - August 2010
Lucy Burns Institute August 2008 - May 2010
Borders Books and Music November 2005 - August 2008
Skills
Software Documentation, Windows 7, XP, Networking, Help Desk Support, Lotus Notes, Customer Service, Microsoft Office, Troubleshooting, Technical Support, Microsoft Word, Computer Hardware, Siebel, Mercury QuickTest Pro, LoadRunner, Red Hat Linux
Education
Madison Area Technical College 2008 — 2010
Associates, Computer Systems Administrator
University of Wisconsin-Madison 1997 — 1998
United Health Group October 2013 - Present
UnitedHealth Group August 2013 - Present
AHIMA May 2012 - August 2013
Kroger December 2011 - January 2013
CIS Corp. April 2011 - August 2011
Knox County Schools December 2010 - April 2011
WOW! Cable, Internet and Phone November 2009 - May 2010
Home Improvements December 2007 - April 2010
TDS Telecommunications Corp. November 2003 - November 2007
TDS Telecommunications Corp. July 2001 - October 2003
Skills
Media Relations, Corporate Communications, Market Research, Public Relations, Advertising, Marketing Communications, Marketing Strategy, Customer Service, Social Media, Budgets, Medical Coding, Abstracting, HIPAA, Data Analysis, CMS, CPT, ICD-9-CM, ICD-10-CM/PCS, Competitive Intelligence, Data Management, HCPCS, Content Creation, Contract Management, Demographics, Strategic Planning, Budgeting, Crisis Management, Event Management, Internal Communications, Promotions, Strategic Communications, Event Planning, Community Relations, Press Releases, Copywriting, Speech Writing, Public Speaking, Editing, Brand Development, Reputation Management, Research, Sponsorship, Marketing Management, Media Planning, Marketing Research, Product Development, Publicity, Customer Relations, Management
Education
University of Tennessee-Knoxville 2002 — 2004
MS, Communication
Maryville College 1978 — 1982
BA, History/English Literature
Perrigo Company plc February 2015 - Present
Atmos Energy June 2014 - January 2015
Johnson Controls December 2013 - April 2014
AmerisourceBergen July 2013 - November 2013
TDS Telecommunications Corp. May 2011 - May 2013
Kohler Co. November 2010 - April 2011
eBay May 2009 - September 2010
DGN Technologies January 2010 - April 2010
Infokall January 2008 - December 2009
Skills
SAP BW, Business Objects, ABAP, SAP R/3, SAP Implementation, SAP BI, SAP, SAP Netweaver, SAP ERP, Business Analysis, Data Warehousing, Business Intelligence, Consulting
Education
Michigan Technological University
MS
Madison Area Technical College October 2009 - Present
IDDBA November 2007 - June 2008
TDS Telecommunications Corp. July 2001 - November 2007
Ho-Chunk, Inc. August 1999 - July 2001
Republican Party of Wisconsin January 1998 - August 1999
Inacom May 1996 - October 1997
contractor December 1994 - April 1996
Skills
Computer Hardware, Troubleshooting, Programming, PC, Windows 7, Windows, Help Desk Support, Call Tracking, Microsoft Office, ServiceNow, Networking, Printers, Technical Writing, Train Employees, Train Staff, Active Directory, Drupal, MediaWiki, A+ Certified..., Field Support, Malwarebytes, McAfee Antivirus, Blackboard, Mobile Devices, Novell
Education
Northwest State Community College 1991 — 1993
Associate's degree, Computer Programming
PCDI (Professional Career Design Institute) 2004 — 2004
Diploma/Certificate, Web Site Design, completed
TDS Telecommunications Corp. April 2011 - Present
Emerson Network Power, Embedded Computing Division 2002 - June 2009
Emerson Network Power Embedded Computing division - Formally Artesyn Technologies 1996 - 2002
Emerson Network Power Embedded Computing division - Formally Computer Products 1991 - 1996
Emerson Network Power Embedded Computing division - Formally Heurikon Corp 1985 - 1991
Skills
VoIP, Troubleshooting, VMware, Switches, Ethernet, Linux, TCP/IP, Routers, Windows Server, Motherboard rework and..., Hardware, Testing, Servers, Software Installation, Wireless Networking
Education
Herzing University 2009 — 2011
Associate of Science, Computer Networking and Security Technology
BroadSoft Training
Madison Area Technical College
Associate, Electronics Technology, Digital
OneNeck IT Solutions May 2012 - Present
TDS Telecommunications Corp. September 2009 - May 2012
TDS Telecommunications Corp. December 2007 - August 2009
TDS Telecommunications Corp. August 2006 - December 2007
TDS Telecommunications Corp. September 2003 - August 2006
TDS Telecommunications Corp. December 2001 - September 2003
TDS Telecommunications Corp. September 2001 - December 2001
Skills
VoIP, MPLS, Telecommunications, IP, Data Center, Managed Services, Wireless, Ethernet, Cisco Technologies, SIP, Network Design, Troubleshooting, Network Engineering, Internet Services, Call Center, Vendor Management, T1, Process Improvement, Project Management, Networking
Education
Milwaukee School of Engineering 1993 — 1996
Associate's degree, Electrical Engineering Technologies/Technicians
Milwaukee School of Engineering 1993 — 1996
Electrical, Electronic and Communications Engineering Technology/Technician
Wisconsin Housing and Economic Development Authority (WHEDA) 2014 - 2015
Wisconsin Housing and Economic Development Authority (WHEDA) 2014 - 2015
Wisconsin Housing and Economic Development Authority (WHEDA) 2014 - 2015
TDS Telecommunications Corp. June 2012 - January 2013
UW-School of Medicine & Public Health June 2008 - August 2011
Public Defenders Office June 1999 - 2007
Skills
Financial Reporting, Accounting, Finance, Customer Service, Microsoft Excel, Auditing, Microsoft Office, Government, Accounts Receivable, Accounts Payable, Financial Accounting, Outlook, Policy, Internal Controls, Microsoft Word, Budgets, Social Networking
Education
Madison Area Technical College
Police Science, Accounting
Cvengros Consulting November 2009 - Present
TDS Telecommunications Corp. October 1997 - October 2009
Ameritech June 1987 - October 1997
Martin Marietta Aerospace May 1985 - August 1985
Skills
Telecommunications, Telephony, VoIP, T1, DSL
Education
University of Wisconsin-Whitewater 1991 — 1994
Masters, Business Administration
Marquette University 1983 — 1987
BS, Electrical Engineer
Aetna July 2015 - Present
HAP Midwest Health Plan April 2015 - July 2015
HAP Midwest Health Plan June 2012 - July 2015
Blue Cross Blue Shield of Michigan March 2007 - January 2012
TDS Telecommunications Corp. May 1994 - January 2007
Skills
Call Center, Insurance, Customer Satisfaction, Team Leadership, Personal Development, Customer Service, Marketing, Training, Management, Medicare, Process Improvement, Account Management, Team Building, Coaching, Leadership, Sales, Strategic Planning, Sales Management, Call Centers, Outlook, Customer Retention, Vendor Management, Sales Operations, Recruiting
Education
University of Michigan 1990 — 1994
BA, Communications
Michigan State University 1989 — 1990
University of Michigan
Bachelor of Arts (B.A.), Communication, General
Staybridge Suites® Hotels September 2014 - Present
ITT Technical Institute November 2012 - April 2014
TDS Telecommunications Corp. March 2012 - August 2012
Verizon Wireless October 2010 - March 2012
Kahler Slater August 2009 - April 2010
Erin's Snug Irish Pub January 2009 - April 2010
The Heights Event Center March 2007 - July 2008
Skills
Social Networking, Event Planning, Event Management, Microsoft Office, Social Media, Recruiting, InDesign, Microsoft Word, Adobe Creative Suite, Marketing, Public Relations, Outlook, Microsoft Excel, Photoshop, Illustrator, Revit, Process Scheduler, Public Speaking, Corporate Events, Presentations, Space-planning, Educational Technology, Direct Marketing, Student Recruiting, Customer Retention, Open Houses, Higher Education, Adult Education, College Recruiting, Secondary Education, Client Rapport, High School Students, Sales, Cold Calling, Sales Presentations, Sales Management, Hospitality, Hospitality Management
Education
Madison Area Technical College 2006 — 2007
Meeting and Event Management
Madison Area Technical College 2003 — 2006
Associate's degree, Marketing
VAHS
VAHS
TDS Telecommunications Corp. June 2013 - September 2014
Dell January 2006 - June 2013
Dell Inc June 2008 - March 2010
Dell Inc January 2006 - May 2008
Tennessee Department of Transportation December 2004 - January 2006
Ruffin Enterprises Inc July 2002 - December 2004
Skills
Customer Satisfaction, Digital Imaging, Dell Computers, XP, Microsoft Office, Inventory Management, Features, Call Center, File Management, Leadership, Microsoft Certified..., Electronics, Information Systems, Photoshop, AutoCAD, Microstation, Legal Writing, Call Centers, Training, Windows XP, Program Management, Project Management
Education
Nashville State Community College 2014 — 2015
Surgical Technologist Certificate, Surgical Technology/Technologist, A
Shelton State Community College 2000 — 2002
Associates of Applied Science Degree, Technical Drafting
Gallup June 2012 - Present
Woofus Pet Spa February 2010 - Present
Villari's Martial Arts October 2001 - Present
TDS Telecommunications Corp. August 2011 - June 2012
Network Engineering Technologies April 2011 - August 2011
Synergy Metalworks LLC August 2010 - February 2011
Mennenga Tax & Financial Service July 2007 - July 2010
Domin-8 Enterprise Solutions January 2007 - July 2007
University of Wisconsin-Madison November 2005 - December 2006
Skills
Microsoft Office, Team Leadership, Customer Service, Microsoft Excel, Outlook, Java, Microsoft Word, Social Media, SharePoint, SQL, Teamwork, Facebook, PowerPoint, Windows, Networking, Business Analysis, Access, Databases, Visio, Project Management
Education
Madison Area Technical College 2011 — 2013
Associate's degree, IT Programmer/Analyst
University of Wisconsin-Madison 2002 — 2006
BS, Economics
Gordon Flesch Company January 2015 - Present
State of Wisconsin Department of Administration September 2012 - January 2015
Gordon Flesch Company May 2012 - August 2012
TDS Telecom July 2011 - March 2012
TDS Telecommunications Corp. March 2011 - July 2011
ITx Solutions July 2010 - December 2010
Kwik Trip June 2009 - November 2009
Steve and Barry's November 2008 - December 2008
Kwik Trip May 2008 - October 2008
Hardee's May 2007 - January 2008
Skills
Troubleshooting, Customer Service, Microsoft Office, Call Center, Windows 7, Microsoft Excel, Outlook, Computer Hardware, Access, Customer Satisfaction, Sales, Microsoft Word, Networking, PowerPoint, Windows, Software Documentation, XP, Time Management, Inventory Management, Active Directory
Education
Madison Area Technical College 2007 — 2010
Program of, IT Computer Systems Administrator Specialist
Minnesota State University, Mankato 2006 — 2007
Aviation
Deerfield High School 2002 — 2006
HS Diploma, Math, Computer Science
TDS Telecommunications Corp. January 2009 - Present
TDS Telecommunications Corp. September 1994 - February 2009
Sterner Lighting Systems October 1973 - February 1978
Skills
Telecommunications, T1
Education
Minnesota State University, Mankato 1970 — 1973
Small Business Administration/Management
TDS Telecom March 2015 - Present
TDS Telecom October 2014 - March 2015
TDS Telecommunications Corp. February 2012 - October 2014
TDS Telecommunications Corp. October 2009 - February 2012
TDS Telecommunications Corp. October 2008 - October 2009
TDS Telecommunications Corp. April 2006 - October 2008
TDS Telecommunications Corp. April 2004 - April 2006
Crutchfield Corporation September 2000 - February 2004
Skills
Project Management, Training Skills, Sales Support, Call Center, Customer Relations, Telecommunications, Customer Service, Customer Satisfaction, Supervisory Experience, Sales Management, Management, Sales, VoIP, Managed Services, Team Leadership, Process Improvement, Customer Retention, Leadership, Telephony, Team Building, Coaching, Employee Training, Call Centers, Cisco Technologies, Co-location, IP, MPLS, Sales Operations, T1, Training, Unified Communications, Broadband, Account Management, DSL, Long Distance, PRI, Performance Management
Education
Middle Tennessee State University 1993 — 1999
BS, Sociology
Middle Tennessee State University 1993 — 1999
Bachelors Of Science, Sociology
BMO Harris Bank May 2011 - Present
Wisconsin Department of Natural Resources (DNR) January 2014 - February 2014
Kohl's Department Stores November 2009 - June 2011
The Legend At Bergamont August 2010 - February 2011
Associated Bank May 2008 - October 2009
AT&T Mobility December 2007 - March 2008
TDS Metrocom June 2006 - September 2007
TDS Telecommunications Corp. August 2000 - January 2006
Skills
Sales, Account Management, Social Media, Customer Satisfaction, Customer Service, B2B, Troubleshooting, Time Management, Microsoft Word, Leadership, Process Improvement, Public Speaking, Microsoft Office
Education
Madison Area Technical College 2012 — 2014
Certificate, Paralegal Studies
University of Wisconsin-Platteville 2001 — 2006
Bachelor of Science, Business Administration and Management, General
TDS Telecommunications Corp. April 2013 - Present
TDS Telecommunications Corp. August 2011 - April 2013
Aerotek March 2011 - August 2011
Menard, Inc. September 2003 - March 2011
Madison College September 2010 - November 2010
Madison College June 2010 - July 2010
Madison Area Technical College August 2006 - December 2006
Skills
Telecommunications, Troubleshooting, Perl, Call Centers, Computer Repair, VoIP, Cisco Technologies, Hardware
Education
Madison Area Technical College 2009 — 2011
Network Specialist, IT
Madison Area Technical College 2009 — 2011
Computer Systems Administration Specialist, IT
Madison Area Technical College 2005 — 2007
Liberal Arts Transfer, Associate of Applied Science
TDS Telecommunications Corp. September 1998 - Present
US Navy Reserve May 2005 - November 2011
Education
NYIT
Bachelor of Science (BS), Telecommunications/Computer Science/Business
New York Institute of Technology
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
University of Phoenix - Online Campus
TDS Telecom July 2014 - Present
TDS Telecommunications Corp. March 2012 - July 2014
Skills
Active Directory, Project Management, Visio, PowerPoint, XP, Microsoft Excel, XHTML, Visual Basic, Process Improvement, Teamwork, Microsoft Word, VMware, Network Security, Windows XP, System Administration, Troubleshooting, SQL, Customer Service
Education
Herzing University 2010 — 2012
Associate of Science (A.S.), Information Technology
Minnesota State University, Mankato 1995 — 1996
CUNA Mutual Group February 2015 - May 2015
Robert Half Technology November 2014 - November 2014
Wisconsin Department of Public Instruction September 2014 - October 2014
Fetch Rewards, LLC April 2014 - May 2014
Robert Half Technology January 2014 - February 2014
TDS Telecommunications Corp. April 2013 - November 2013
CNSI September 2011 - April 2013
Terrasame February 2011 - April 2011
Skills
Java Enterprise Edition, Java, Agile Methodologies, Web Applications, Requirements Analysis, JavaScript, Software Development, SDLC, SQL, Business Analysis, Microsoft SQL Server, XML, Software Project..., Oracle, Customer Service, Spring Framework, Web Services
Education
Northern Michigan University 2005 — 2011
Bachelors of Science - Computer Science, Computer Science and Mathematics
Brink’s October 2013 - Present
Brink’s October 2013 - Present
Kohl's Department Stores November 2005 - Present
TDS Telecommunications Corp. April 2007 - June 2009
JK Hackl Transportation September 2002 - July 2006
Skills
Retail
Education
Madison Area Technical College 1989 — 1992
Associate's degree, Accounting, GPA 3.75, GPA 3.85 Major
Vita Plus Corporation April 2002 - Present
TDS Telecommunications Corp. April 1997 - April 2002
Famous Footwear April 1997 - April 2002
Skills
Agronomy, Farms, Microsoft Word, PowerPoint, Horticulture, Import/Export Operations, Microsoft Dynamics SL, Accounts..., Financial Reporting, Accounting, Fixed Asset Management, Monthly Closing, Account Reconciliation, Syteline ERP, Food, Spreadsheets, Financial Accounting, Invoicing, General Ledger, Financial Analysis, Accounts Receivable, Accounts Payable
Education
Northcentral Technical College 1988 — 1992
Computer Programming/Programmer, General
Rauma's Busines College
yes, Accounting and Finance, A-
TDS Telecommunications Corp. August 2012 - Present
TDS Telecommunications Corp. March 2008 - August 2012
Optimum Communications Corporation February 2007 - March 2008
Diversified Networks Inc January 2005 - February 2008
McLeodUSA September 1997 - March 2004
Skills
Telecommunications, Troubleshooting, Team Leadership, Call Centers, T1, Telephony, DSL, VoIP, ACD, ISDN, IP PBX, Cabling, Networking, Voice Mail
Education
Lakewook Community College 1987 — 1988
Associate of Arts (A.A.), General Studies
Minnesota State University, Mankato 1985 — 1987
Computer Science
Admin Data Pro February 2015 - Present
HappyDIYHome April 2014 - Present
Team Beachbody Independent Business Coach November 2011 - April 2014
TDS Telecommunications Corp. September 1999 - October 2004
GTE March 1998 - September 1999
Skills
Fitness, Marketing Communications, Public Speaking, Personal Training, Strength Training, Marketing Strategy, Nutrition, Fitness Training, Wellness, Social Media, Telecommunications, Sports, Marketing, Coaching
Education
Madison Area Technical College
Associate's Degree
Sallie Mae 2011 - 2012
Wells Fargo Home Mortgage October 2009 - April 2010
TDS Telecommunications Corp. September 2007 - August 2008
Sitel June 2006 - August 2008
Education
Milwaukee Area Technical College 2009 — 2010
GED, GED
TDS Telecommunications Corp. 1999 - 2012
Education
Madison Area Technical College 1998 — 2000
Associate's degree, Computer Information Services - Networking Specialist
TDS Telecommunications Corp. August 2011 - Present
Skills
Telecommunications, VoIP, Call Center, Managed Services, IP, Troubleshooting, MPLS, Cisco Technologies, Telephony, Wireless, Ethernet, Unified Communications, T1, Vendor Management, Customer Satisfaction
Education
Madison Area Technical College 2009 — 2011
Meriter Medical Group September 2013 - March 2014
St. Mary's Hospital May 2013 - June 2013
TDS Telecommunications Corp. September 2001 - January 2013
Mid-Plains Telephone/Mid-Plains Communications March 1995 - August 2001
Skills
Customer Service, Outlook, Customer Satisfaction, Microsoft Word, Microsoft Office, Microsoft Excel, English, Phone Etiquette, Windows, Software Documentation, Invoicing, Call Centers, Training, Analysis, Accounts Receivable, Telecommunications, Quality Assurance, Medical Terminology, Troubleshooting, Teamwork, Data Entry, Medical Records, Telephone Skills, Epic Systems
Education
Madison Area Technical College 2013 — 2013
Basic Medical Reception Skills Certificate
University of Wisconsin-Platteville
TDS Telecommunications Corp. February 2012 - Present
Simplex Healthcare October 2010 - October 2011
Jewel Marketing Inc. 2008 - 2009
Skills
Sales, Sales Management, Direct Sales, Training, Consulting, Recruiting, Customer Service, HIPAA, CPNI, Lead Generation, Networking, Interviews, Call Centers, Management, Building Relationships
Education
Middle Tennessee State University
University of Phoenix
Grant Thornton LLP October 2014 - Present
Fiskars June 2014 - Present
4244 lumley Road March 2014 - Present
Department Of administrations Madison WI 2013 - 2014
Elite AV August 2013 - November 2013
Madison Geeks February 2013 - September 2013
TDS Telecommunications Corp. December 2012 - February 2013
Skills
Remote Desktop, Technical Support, Audio Visual Support, Audio Visual Integration, Technical Writing, Audio Visual Design, Software Documentation, Technical Documentation, Live Video Streaming, Streaming Media, Symantec Antivirus, Antivirus, Technical Training, Application Packaging, Software Updates, Desktop Application..., Desktop Support..., Linux Server, Linux Desktop, Android, iPhone Support, Project Management, Network Topology, Network Security, Packet Capture, Deep Packet Inspection, Customer Service, Customer Oriented, Change Management, System Administration, Active Directory..., Cisco Technologies, Cisco Routers, Polycom Video..., Video Conferencing, WebEx, Virus Removal, Enterprise Risk..., Risk Management, Failure Analysis, Microsoft Office, Microsoft Office 2007, Microsoft CRM, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Windows Phone, Windows 2000, Windows Services
Education
Madison Area Technical College 2010 — 2013
Non-Degree Program, Network, Linux, Security, System Administration/Administrator
Madison Area Technical College 2010 — 2013
Systems Administration