Experience
Xerox Business Services, LLC   September 2013 - Present
Christian Brothers University  July 2008 - September 2013
Verizon Business (GTE Communicatoions Corp)   September 1996 - October 2003

Skills
Network Security, Telecommunications, Networking, Project Management, VoIP, Management, Software Installation, Network Administration, Avaya, Troubleshooting, IT Management, System Administration, Computer Hardware, Program Management, LAN-WAN, Project Planning, IP

Education
Verizon/GTECC   1998 — 2002
Nortel Networks, Engineering/Business

East Carolina University   1974 — 1975
None, History

Pitt Community College   1973 — 1974
Associates, Electrical

Experience
Xerox Business Services, LLC   September 2006 - Present
ACS a Xerox Company  September 2006 - July 2011
Coldwell Banker Preferred Partners   May 2005 - September 2006
J&D Express, Inc.   1997 - 2001

Skills
HTML, SharePoint Designer, Visio, Microsoft Office..., IIS, Windows Server, Metrics, SharePoint, Project Server, Process Improvement, System Administration, Active Directory, Enterprise Architecture, System Deployment, Disaster Recovery, Databases, Microsoft SQL Server, ITIL, IT Service Management, SDLC, Integration, Training, IT Strategy, IT Management, Requirements Analysis

Education
Minneapolis Community and Technical College   1992 — 1994
AAS, Accounting/Computer Programming

Experience
Atos  July 2015 - Present
The Vibe Refinery, Inc   July 2003 - Present
Xerox Business Services, LLC   September 2014 - June 2015
Xerox Business Services, LLC   January 2013 - September 2014
TM interactive   May 2007 - September 2007
Tribal DDB  June 2006 - March 2007
Slingshot Interactive   2006 - 2006
Vertis  December 1999 - July 2003
Jones Creative   2001 - 2003
JC Penney  1996 - 1999

Skills
Video, Creative Direction, Web Development, Interactive Advertising, Advertising, Art Direction, Graphics, Flash, Direct Mail, Social Media Marketing, Logo Design, Integrated Marketing, Photography, Interactive Marketing, Posters, Brand Development, Graphic Design, Online Marketing, Multimedia, Strategy, Online Advertising, New Media, Packaging, Adobe Creative Suite, Marketing, Corporate Identity, Direct Marketing, Illustrator, Digital Marketing, InDesign, Visual Communication, Corporate Branding, Collateral, Copywriting, Creative Strategy, Magazines, Publishing, Branding & Identity, Web Design

Education
Harvard Business Online   2013 — 2013
Certification

Pratt Institute   1982 — 1986

New York College of Technology

Experience
Carmazzi Global Solutions  July 2014 - Present
Xerox Business Services, LLC   April 2011 - June 2014
Gainesville Independent School District   August 2010 - April 2011
Academic Consulting Services   May 2009 - July 2010

Skills
Process Improvement, Vendor Management, Outsourcing, Customer Service, Microsoft Office, Project Management, Strategic Planning, Account Management, Change Management, Microsoft Excel, Leadership, Contract Negotiation, Sales, Applicant Tracking..., Recruiting, Management, Marketing

Education
University of Phoenix   2008 — 2011
Masters, Business Administration

Texas Tech University   2004 — 2008
B.A., Public Relations

Experience
Xerox Business Services, LLC   March 2012 - May 2013
Chico's FAS, Inc.   September 2010 - March 2012
Liz Clayborn   March 2010 - October 2010
American Sugar Refining  April 2009 - October 2009
EdisonLearning  January 2009 - February 2009
Affiliated Computer Services  May 2007 - May 2008
Citi  March 1993 - February 2007
Citigroup  1993 - 2007

Skills
Management, Analysis, Human Resources, Employee Benefits, Payroll, PeopleSoft, HR Policies, Customer Service, Personnel Management, Software Documentation, Insurance, Deferred Compensation, Outlook, HRIS, Benefits Administration, Program Management, Policy

Education
Fordham University
Business Administration and Management, General

State University of New York Empire State College
BS, Busines Administration

Experience
Healthways  February 2014 - Present
Xerox Business Services, LLC   August 2012 - February 2014
Healthways  August 2007 - December 2011

Skills
Contract Negotiation, Contract Management, Legal Writing, Medicare, Negotiation, Healthcare, Management, Analysis, Legal Research, Strategic Planning, Policy, Coaching, Health Insurance, Civil Litigation, Process Improvement, Legal Assistance, Outlook, Cross-functional Team..., Writing, Contract Development, Contract Writing, Negotiating Contracts, Legal Services, Legal Support

Education
Florida State University College of Law   1998 — 2000
J.D., Law

University of West Florida   1987 — 1992
B.A., English

Experience
FDIC  July 2012 - Present
Xerox Business Services, LLC   March 2008 - June 2012
Patton Boggs LLP  February 2003 - March 2008
Arter & Hadden LLP  September 2000 - January 2003
Fourteenth Court of Appeals  June 1998 - August 1998

Skills
Litigation, Commercial Litigation, Civil Litigation, Arbitration, Appeals, Business Disputes, Trade Secret Litigation, Contract Disputes, Business Torts, Dispute Resolution, Mediation, Legal Advice, Trial Practice, Professional Liability, Financial Crime, Litigation Management, Criminal Law, Banking Law, Legal Compliance, Federal Government, Federal Agencies, Hearings, Business Litigation, Corporate Governance, Class Actions, Intellectual Property, Privacy Law, Licensing, Trade Secrets, Courts, Trials, Legal Writing, Employment Law, Securities, Legal Research

Education
Southern Methodist University Dedman School of Law   1997 — 2000
JD

Texas A&M University   1993 — 1997
BBA

Texas A&M University - Mays Business School   1993 — 1997

Experience
Xerox Business Services, LLC   March 2012 - November 2012
Affiliated Computer Services  September 2004 - March 2012
Hallmark Cards, Inc  May 1980 - August 2004

Skills
Software Asset..., Process Improvement, Software Documentation, Vendor Management, Leadership, Information Technology, Business Analysis, ITIL, Software Development, Strategy, Enterprise Software, IT Management, Project Management, IT Strategy, Business Process..., Team Leadership, Client Liaison, Databases, Project Portfolio..., Outsourcing, Visio, Relational Databases, Hands-on Training, Leading Meetings, Online Research, Business Intelligence, Microsoft Excel, SharePoint, Requirements Analysis, Software Licensing, Cross-functional Team..., Business Process, Normalization, Win-win, EDI, Change Management, Fast Learner, Technical Liaison

Education
Baker University   1976 — 1980
BS, Business, 3.9

SM South   1973 — 1976
High School, College Prep, 3.9

Experience
Xerox Business Services, LLC   2007 - Present
Xerox Business Services, LLC   July 2007 - September 2012
Matrix Resources  November 2006 - June 2007
Lennar  February 2001 - October 2006

Skills
SQR, SDLC, PeopleSoft, Vendor Management, Software Documentation, System Administration, Requirements Gathering, Quality Assurance, Project Management, ERP, Requirements Analysis, Business Process, Business Analysis, Leadership, Business Process..., Oracle, Integration, Visio, Business Intelligence

Education
University of Florida   1997 — 2000
BABA, Business Adminstration with concentration in Mass Communications

Experience
Netsync Network Solutions  October 2014 - Present
ACS, a Xerox Company  July 2011 - Present
Xerox Business Services, LLC   April 2013 - October 2014
Instituto Tecnologico y De Estudios Superiores de Monterrey  October 2008 - April 2011
Texas G&S Investments   September 2005 - May 2008
Healthcare Computer Concepts   January 2004 - May 2005
Universidad Autonoma de Tamaulipas  January 2001 - January 2004

Skills
Cisco Technologies, Active Directory, Microsoft Exchange, Security, Troubleshooting, Routing, Technical Support, Cloud Computing, ASA, ITIL, Disaster Recovery, VPN, Windows Server, Firewalls, IT Management, IT Operations, Networking, WAN, Network Security, CCNA, Data Center, VMware ESX, VMware, IT Service Management, Incident Management, Servers, Wireless Networking, Network Administration, Information Security, Switches, LAN-WAN, Business Continuity, Hardware, Network Engineering, DNS, Network Architecture, Network Design, TCP/IP

Education
Tecnológico de Monterrey   2008 — 2011
Master in Telecommunications Administration, IT, Telecommunications, Business, Economy

Universidad Autónoma de Tamaulipas   1999 — 2003
Network Engineer, Telecommunications, Electronics, Information Technologies

Experience
Transition  December 2012 - February 2014
Xerox Business Services, LLC   May 2009 - November 2012
EDS, an HP Company  2007 - 2009
Electronic Data Systems  1992 - 2007
Montgomery Ward  1978 - 1992

Skills
IT Outsourcing, Data Center, Outsourcing, Vendor Management, Service Delivery, IT Service Management, IT Strategy, Business Analysis, Strategic Planning, ITIL, Business Strategy, Team Building, Team Leadership, Professional Services, Management, Integration, Process Improvement, Enterprise Software, Cloud Computing, Business Development, IT Operations, Program Management, Account Management, Organizational..., Infrastructure, Cisco Technologies, Information Technology, Resource Management, IT Management, SaaS

Education
Northwestern University   2013 — 2016
Leadership and Organization Behavior

University of Southern California - Marshall School of Business   1979 — 1984
Business Administration

Experience
Xerox Business Services, Llc   June 2012 - Present
Lowe's Companies, Inc.   October 2011 - 2012
The Hire Key   December 2008 - March 2011
Kelly Services  2011 - 2011
Siemens  December 2004 - December 2008
Sony  November 2003 - November 2004
Sony Electronics  2003 - 2004
KPMG, LLC  2000 - 2001
IBM HR Staffing   1996 - 1998

Skills
Program Management, Temporary Placement, Project Planning, Sourcing, Interviews, Talent Management, Strategic Sourcing, Community Outreach, Human Resources, Training, Recruiting, Policy, Employee Relations, Talent Acquisition, Corporate Communications, Onboarding, Leadership, Managed Services, Management, Internet Recruiting, Staffing Services, Performance Management, Workforce Planning, Hiring, Team Leadership, Customer Service, Executive Management, Succession Planning, PeopleSoft, Networking, Business Process, HRIS, Business Development, Organizational..., Taleo, Personnel Management, Technical Recruiting, Customer Satisfaction, College Recruiting, Applicant Tracking..., Budgets, Resource Management, Employee Engagement, Strategic Planning

Education
Mercy College

WPHS

Experience
Xerox Business Services, LLC   November 2011 - Present
Galloway and Collens, PLLC   October 2009 - October 2011
UAW Ford/GM/Chrysler Legal Services Plan   October 2008 - October 2009
Foto 1 Imaging   1999 - 2002

Skills
Legal Writing

Education
Wayne State University Law School   2004 — 2006
JD, Law

Thomas M. Cooley Law School   2003 — 2004
Law

Eastern Michigan University   1997 — 2001
B.S., Telecommunications and Film

Experience
Xerox Business Services, LLC   June 2014 - Present
Xerox State Health Care, LLC   June 2013 - May 2014
Xerox Services  December 2007 - May 2013
BCDI Bank Kigali   February 1995 - August 2000
Commercial Bank of Rwanda   October 1981 - December 1993

Skills
Sarbanes-Oxley Act, Financial Reporting, Financial Analysis, Auditing, Internal Controls, Accounting, Internal Audit, Process Improvement, Financial Accounting, Managerial Finance, General Ledger, Account Reconciliation, Banking, Accounts Payable, Variance Analysis, SEC filings, External Audit, SAP, Sarbanes-Oxley, Finance, Business Analysis, Management, Business Process..., Analysis, Accounts Receivable, Forecasting, PeopleSoft, Financial Services, Microsoft Excel, Management Consulting, Budgets, Data Analysis, Training, Hyperion Enterprise, Accruals, US GAAP, Cost Accounting, GAAP, Revenue Recognition, Financial Statements, IFRS, Financial Audits, Journal Entries, Change Management, QuickBooks, Business Planning, CPA, Consolidation, Quality Assurance

Education
University of Phoenix   2009 — 2013
Doctor of Business Administration, Business

University of Phoenix   2005 — 2007
Master of Business Administration (MBA), Health/Health Care Administration/Management

La Roche College   2000 — 2002
Bachelor's Degree, Business Administration and Management

Experience
Atos  July 2015 - Present
Xerox Business Services, LLC   July 2014 - July 2015
Senco Brands, Inc  November 2011 - July 2014
Ethicon Endo-Surgery / Johnson & Johnson   July 2011 - November 2011
Siemens IT Solutions and Services Pvt. Ltd.   April 2011 - May 2011
Senco Products, Inc  June 2006 - October 2008
Senco Products, Inc  May 1992 - June 2006

Skills
Cisco CCNA Training, WindowsXP, Windows 7, Windows Server 2003, Windows Server 2008, Mac OS X, Microsoft Office 2007, Microsoft Office 2010, Microsoft Office..., Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Computer Hardware, Incident Management, Data Management, Access Management, Time Management, IBM AS400, HP Proliant, ADIC Scalar Tape..., Data Center, SOX, Great People Skills, Computer Hardware..., Virus Removal, Laptops, Troubleshooting, Documentation, Desktop Support, Software Installation, Problem Solving, Software Documentation, Technical Support, Outlook, Office 2010, PowerPoint, Siteminder, OS X, IBM iSeries, Training, Management, XP, Windows Server, Manufacturing, Continuous Improvement, Project Management, Team Leadership, Microsoft Office, Process Improvement

Education
University of Cincinnati-Clermont College   2009 — 2011
Associate of Applied Science, Computer Systems Support, 3.7 GPA

Southern Hills Career Center   1985 — 1987
Machining Technology

Western Brown High School   1983 — 1987
General Studies

Experience
Atos  July 2015 - Present
Xerox Business Services, LLC   March 2012 - Present
The Home Depot  2007 - 2011
HCL Technologies  2003 - 2007
Advanced Micro Devices  1995 - 2003
Scott Instruments Corporation   1990 - 1995
Intellysis   1985 - 1987

Skills
Virtualization, Disaster Recovery, VMware, Data Center, Vendor Management, ITIL, Servers, Active Directory, IT Service Management, Windows Server, IT Management, SharePoint, Integration, Windows, System Administration, Unix, Project Planning, Security, Citrix, Hardware, Enterprise Architecture, Management, Operating Systems, Microsoft Technologies, Technical Support, Information Technology, Enterprise Software, System Deployment, Software Installation, IT Operations, VMware Infrastructure, IT Strategy, Infrastructure, Project Management

Education
University of North Texas   1972 — 1981
Bachelor of Music, Composition

University of North Texas   1972 — 1981
Bachelor of Music, Music Theory and Composition

Experience
Xerox Business Services LLC  November 2012 - Present
Hewlett Packard Company  May 2011 - Present
Hewlett Packard  June 2005 - August 2011
HP  April 2007 - April 2011
Patni Computer Systems  March 2000 - May 2005
Metlife  2004 - 2005
Microtech  1996 - 1999

Skills
Apache, IIS, Weblogic, iPlanet, Siteminder, LDAP, Team Management, Proxy, Time Management, Sun, SunOne, Tomcat, Web Servers, JBoss, Solaris, MySQL, Directory Server, DNS, Linux, SAML, Sun Identity Manager, Federation, FTP, SSO, Identity Management

Education
Boston University   2008 — 2010
MS, CIS

Shivaji University   1990 — 1994
Bachelor of Engineering, Electronics

Experience
Xerox Business Services, LLC   September 2014 - Present

Skills
Talent Management, Talent Acquisition, Recruiting, Executive Search, healthcare, Healthcare Information..., Information Technology, Start-ups, Start-up Ventures, Global Health, global technology, People Skills, Connecting People, Business Development, New Business Development, Project Management, Project Planning, Strategy, Sourcing, Strategic Partnerships, Strategic Planning, Executive Management, Business Strategy, Management Consulting, Negotiation, Program Management, Healthcare, Consulting, Training, Leadership

Education
University of Massachusetts, Amherst   1983 — 1990
BA, Communications

Universidad de Salamanca   1989 — 1989
Spanish Language and Literature

Experience
Xerox Business Services, LLC   October 2012 - Present
SourceHOV  December 2009 - June 2012
SOURCECORP  November 2006 - December 2009
Simpson Housing, LLLP  2004 - June 2006
Gallagher Enterprises, LLC   2000 - 2004
Nationsway Transport  1998 - 1999

Education
New York University - Leonard N. Stern School of Business   1993 — 1996
Master of Business Administration (MBA), Management and Accounting

Colgate University   1989 — 1993
Bachelor of Arts (B.A.), Spanish Language and Literature, Magna cum laude

Trinity Valley School   1981 — 1988
High school diploma, N/A

Experience
Atos  July 2015 - Present
Xerox Business Services, LLC   March 1999 - June 2015
Accenture (formerly Andersen Consulting, formerly Apprise)   March 1996 - February 1999
Alcatel-Lucent (formerly Lucent, formerly AT&T Microelectronics)   1994 - March 1996
Federal Reserve Bank of New York  1992 - 1993
Mutual Benefit Life  September 1984 - February 1992
Western Electric  July 1979 - September 1984

Skills
IBM Mainframe, IMS DB/DC, Database Administration, Systems Programming, TSO, VSAM, ITIL

Education
Rutgers, The State University of New Jersey-New Brunswick   1975 — 1979
BS, Computer Science

Verona High School   1971 — 1975

Experience
Supernova Energies   May 2010 - Present
CompuCom  October 2012 - August 2013
Xerox Business Services, LLC.   January 2008 - October 2012
First Horizon National Corporation  September 2001 - January 2008
Paradigm Technologies, Inc.   July 1996 - September 2001

Skills
Vendor Management, Outsourcing, Security, Risk Management, Process Improvement, Strategic Planning, IT Management, SDLC, Business Development, Computer Security, Vulnerability Assessment, Strategy, Application Security, Disaster Recovery, Project Management, Management Consulting, ITIL, Integration, Requirements Analysis, Management, Risk Assessment, Software Project..., Governance, Information Security, IT Strategy, Team Leadership, Data Center, Program Management, Business Process..., Enterprise Software, Business Process, Cloud Computing, Enterprise Architecture, Information Technology, PMP, Professional Services, SaaS

Education
Prairie View A&M University

Experience
BroadPath Healthcare Solutions  December 2014 - Present
Common Ground Healthcare Cooperative  June 2013 - November 2014
Xerox  January 2013 - May 2013
Xerox Business Services, LLC   February 2011 - November 2012
Pegasystems Inc.  April 2007 - February 2011
DST Health Solutions (Formerly CSC Healthcare, Inc.)   March 1996 - April 2007
Palmetto Physical Therapy Network   February 1995 - February 1996
(Formerly Healthsource Inc. - Formerly Provident Life & Accident Insurance, Inc.)   1982 - 1995

Skills
Management, Health Insurance, Business Process..., Medicare, Project Management, Process Improvement, CRM, Sales Operations, Recruiting, Project Planning, Business Intelligence, Strategy, Software Development, Healthcare, Business Strategy, Team Leadership, SDLC, Consulting, Start-ups, Business Process Design, Software Project..., Business Analysis, Enterprise Architecture, Enterprise Software, SharePoint, Training, Leadership, Business Process, Requirements Analysis

Education
Southern Wesleyan University   1990 — 1992
BS-MHR

Wake Technical Community College   1983 — 1983
COBOL I & COBOL II

Gaston College   1981 — 1981
ASSEMBLER & BASIC Programming

Central Piedmont Community College   1976 — 1978
AAS

East Gaston High School   1974 — 1976

Experience
Xerox  July 2013 - Present
Xerox  December 2012 - July 2013
Xerox Business Services LLC  April 2008 - December 2012
ACS (Affiliated Computer Services)   2006 - 2008
Contact of Chattanooga   2002 - 2006
Hospice of Chattanooga  1997 - 2002
Hunter Museum of American Art  1982 - 1996

Skills
Customer Service, Fundraising, Public Relations, Program Management, Strategic Planning, Event Planning, Team Building, Public Speaking, Process Improvement, Non-profits, Budget, Change Management, Microsoft Excel, Microsoft Word, Outsourcing, Service Delivery, Project Management, Leadership, Nonprofits, ITIL, Team Leadership, Analysis, Account Management, Leadership Development, Project Planning, Contract Negotiation, Business Analysis, Vendor Management, Budgets, System Administration, Management, Community Outreach, Business Process..., PMP, Training, IT Service Management, Data Center, Cross-functional Team..., Strategy, Software Documentation, IT Management, IT Strategy, Networking, Integration, Business Process, Disaster Recovery, Marketing, SharePoint, IT Operations, Proposal Writing

Education
Bank Street College of Education   1984 — 1988
Masters, Leadership/Administration

The University of Tennessee at Chattanooga   1976 — 1980
BFA, Art Education

Experience
KGS (Kforce Government Solutions)   October 2014 - Present
Xerox Business Services, LLC   July 2012 - Present
Catapult Learning  October 2011 - May 2012
Texas Commission on Environmental Quality  October 2009 - January 2011
Texas Commission on Environmental Quality  November 2007 - September 2009
Texas Commission on Environmental Quality  January 2004 - October 2007
Texas Commission on Environmental Quality  December 1993 - December 2003
United States Air Force  September 1979 - October 1993

Skills
Education, Academic Tutoring, Training, Privacy Act, Information Security..., Software Project..., Records Management, Microsoft Office, Corel Office, Windows, Unix, MS-DOS, Change Control, Software Configuration..., Risk Assessment, Systems Management, Quality Assurance, Systems Analysis, IT Audit, Technical Writing, Websense, Troubleshooting, Testing, Crystal Reports, Data Center, FTP, SQL, Visio, SharePoint, Supervising, Information Management, Consulting, Mentoring, Sports Coaching, Volunteering, Information Security, Project Planning, Management, Network Administration, System Administration, Software Documentation, Databases, Operating Systems, Analysis, ITIL

Education
Huston-Tillotson University   2011 — 2012
Alternative Teacher Certification Program, Education

Cybertex Institute of Technology   2011 — 2011
Certification, Information Technology

St. Edward's University   2004 — 2006
Master of Science, Computer Information Systems

St. Edward's University   2001 — 2003
Bachelor of Arts, Computer Systems Management

Austin Community College   1998 — 2000
Associate of Science, Business Administration

Eli Whitney Regional Vocational Technical School   1975 — 1979
Certificate of Apprenticeship, Graphic Communications

Experience
UnitedHealth Group  March 2014 - Present
ATR, Inc.   October 2013 - March 2014
Xerox Business Services, LLC   April 2012 - October 2013
Baker Hughes  December 2011 - April 2012
Harris County Public Health and Environmental Services  September 2011 - January 2012
Academy  July 2011 - September 2011
JPMorgan Chase  April 2011 - July 2011
EMC  October 2010 - April 2011
Verizon Data Services  June 2010 - October 2010
U.S. Department of Labor   September 2009 - June 2010

Skills
Project Planning, Problem Solving, Research, Proposal Writing, Proposal Management, Program Management, Project Portfolio..., MS Project, Team Leadership, Virtual Teams, Offshoring, Project Finance, Project Implementation, Vendor Management, Vendor Relations, Sourcing & Procurement, Data Warehousing, E-procurement, PMO, SDLC, Cross-functional Team..., Requirements Analysis, Integration, IT Strategy, Resource Management, Business Process..., MBA, Data Center, Enterprise Architecture, ERP, Business Intelligence, SharePoint, Information Technology, Agile Methodologies, Change Management, Software Documentation, Project Management, Strategy, Enterprise Software, Management, Requirements Gathering, Cloud Computing, Databases, Analysis

Education
University of Houston
Bachelor of Science (B.Sc.), Industrial Organizational Psychology

University of Phoenix
Masters of Business Administration, Technology Management / Finance

Experience
Atos  July 2015 - Present
Xerox Business Services LLC  2012 - 2012
ACS, A Xerox Company  April 2011 - July 2011
ACS  August 2004 - March 2011
Affiliated Computer Services, Inc.   2004 - March 2011
Pomeroy IT Solutions  September 1999 - August 2003

Skills
Citrix, Active Directory, VMware, Servers, Citrix Metaframe, Virtualization, System Administration, IT Management, Windows, IT Strategy, VMware ESX, VMware Infrastructure, Windows Server, Data Center, Service Delivery, Disaster Recovery, IT Operations, vSphere, DNS, Networking, Operating Systems, Hardware, ITIL, Infrastructure, IT Service Management, Technical Support, SAN, Storage, Microsoft Exchange, System Deployment, Cisco Technologies, HP, Incident Management

Education
University of Phoenix   2009 — 2012
BSM, Management

University of Phoenix   2007 — 2009
AAIT, IT

Experience
The Bridge Corporation  2015 - Present
EarthLink  2014 - Present
Xerox Business Services, LLC   2013 - 2014
E-Study Online School   2010 - 2013
Interac Co., LTD.   2009 - 2010

Skills
Management, Leadership, Teaching, Training, Public Speaking, Curriculum Design, Staff Development, Microsoft Office, Customer Service, Sales, Event Management, Coaching, Editing, Social Networking, Social Media, Event Planning, Higher Education, Information Technology, Networking, Curriculum Development, CRM

Education
State University of New York at Buffalo
Certificate in Business Administration

Curtin University of Technology
Master of Arts (MA), Applied Linguistics

The New England Institute of Art
Bachelor of Science (BS), Media Technology

Experience
Xerox Business Services, LLC   February 2014 - Present
Tenet Healthcare (formerly Vanguard Health Systems)   October 2012 - March 2014
Detroit Medical Center  January 2006 - September 2012
MSX International  January 2004 - January 2006
MSX International  January 1999 - December 2004
Dykema Gossett PLLC  January 1995 - January 1999
Plunkett & Cooney, P.C.   November 1991 - December 1995

Skills
Complex contract..., Litigation and..., Healthcare compliance..., Statutory employment..., Compensation and fringe..., Policy and procedure...

Education
UCLA   1989 — 1991
Doctor of Law (J.D.)

UCLA
Master of Fine Arts (MFA), Film/Cinema/Video Studies

University of Michigan
Bachelor of Arts (B.A.), Broadcast Journalism

Experience
VCE  2015 - Present
Xerox Business Services, LLC   2014 - 2015
Xerox  2010 - 2014
Xerox (Formerly Affiliated Computer Services, Inc.)   2009 - 2010
Xerox (Formerly Affiliated Computer Services, Inc.)   2008 - 2009
Xerox (Formerly Affiliated Computer Services, Inc.)   2007 - 2008
Xerox (Formerly Affiliated Computer Services, Inc.)   2006 - 2007
Xerox (Formerly Affiliated Computer Services, Inc. ~ Acquisition from Lockheed Martin)   August 2001 - December 2005
Lockheed Martin  January 2000 - August 2001
Lockheed Martin  March 1999 - December 1999

Skills
ITIL, IT Service Management, Disaster Recovery, SDLC, Management, Data Center, IT Management, IT Operations, Process Improvement, Outsourcing, Vendor Management, IT Strategy, Cloud Computing, Business Analysis, PMP, Program Management, Change Management, Project Management, Visio, Service Delivery, Software Documentation, SharePoint, Business Process, Cross-functional Team..., MS Project, Enterprise Software, Networking, Leadership, IT Outsourcing, Strategy, SaaS, Team Management, Project Portfolio..., Information Technology

Education
Project Management Institute (PMI)
Project Management

itSMF / People PC
Cloud Computing

University of Phoenix-Southern California Campus
Masters of Business Administration, Technology Management

University of Phoenix-Southern California Campus
Bachelors of Science in Information Technology, Database Management Systems

Experience
Farmers Insurance  August 2014 - April 2015
Xerox Business Services, LLC.   November 2011 - March 2014
ACS, a Xerox Company  July 2010 - October 2011
Affiliated Computer Services, Inc.   January 2007 - June 2010
ACS, Inc. - International Talent Acquisition   February 2003 - December 2006
ACS, Inc. - Domestic Recruiting   November 1999 - February 2003
U.S. Navy   January 1977 - January 1997

Skills
Applicant Tracking..., Talent Acquisition, Strategic Planning, Outsourcing, Military, Human Resources, Sourcing, Temporary Placement, Technical Recruiting, Employee Benefits, Recruiting, Management, Staffing Services, Information Technology, HRIS, Leadership, Onboarding, Coaching, Start-ups, Internet Recruiting, Change Management, Customer Service, Executive Search, Talent Management, Mergers & Acquisitions, Vendor Management, IT Outsourcing, Team Leadership, Deferred Compensation, Organizational..., Call Centers, Consulting, Employee Training, Team Building

Education
Athens State University   1997 — 1999
BA

Experience
Atos North America  July 2015 - Present
Xerox Business Services, LLC   May 2015 - June 2015
TEKsystems  February 2015 - May 2015
General Dynamics Information Technology  September 2013 - February 2015
General Dynamics Information Technology  May 2012 - September 2013
EES, LLC  January 2011 - May 2012
EES, LLC  February 2010 - January 2011
EES, LLC  October 2007 - February 2010
Starbucks  August 2006 - March 2007
Bank of America  March 2001 - December 2002

Skills
Entrust IdentityGuard, Entrust Security Manager, Entrust PKI, RSA SecurID, CompTIA Security+, ITIL v3 Foundations..., BMC Remedy, Blackberry, CompTIA A+ Certification, HDI Support Center..., Help Desk Support

Education
University of Maryland College Park   1992 — 1998
BA, Sociology

Bellevue College   2000 — 2001
Information Technology

Experience
Atos  July 2015 - Present
Xerox Business Services, LLC   August 2013 - June 2015
Anthelio Healthcare Solutions  September 2011 - August 2013
HR Consulting Contracts   March 2010 - September 2011
1stWEST Financial Corporation   January 2007 - September 2008
ELECTRONIC DATA SYSTEMS  January 1998 - November 2006
ANTARES ALLIANCE GROUP  January 1994 - December 1997

Education
Colorado State University   2009 — 2013
Bachelor's degree

Monroe County Community College   1982 — 1985
Associates Degree

Experience
Xerox Business Services, LLC.   September 2010 - 2014
ACS, a Xerox Company  July 2010 - September 2010
U.S. Department of Energy SRS   February 2010 - July 2010
AT&T  February 2008 - October 2009
IBM  June 2002 - February 2008

Skills
Software Documentation, Program Management, Vendor Management, Data Center, Disaster Recovery, ITIL, Troubleshooting, SharePoint, Servers, CRM, Networking, Cisco Technologies

Education
Sullivan University   2011 — 2012
MBA, Management Information Systems

Johnson C. Smith University - JCSU   1998 — 2002
Bachelor of Science, Computer Science

Experience
Xerox Business Services, LLC   April 2008 - Present
Citi  2006 - 2008
Americredit  April 2001 - September 2003
NEC Business Solutions  May 1999 - May 2001
Northrop Grumman Aerospace Systems  January 1997 - May 1999

Skills
ITIL, BMC Remedy, IT Service Management, Outsourcing, Incident Management, Asset Management, Managed Services, Management, Vendor Management, Service Delivery, Requirements Analysis, IT Operations, Data Center, Service Management, SharePoint, IT Outsourcing, Visio, Disaster Recovery, Sla, VMware, PMP, IT Management, Enterprise Software, Integration, IT Strategy, Service Desk, Governance, Unix

Education
Stephen F. Austin State University   1994 — 1996
BA, Journalism and Sociology

The University of Texas at Arlington   1992 — 1994
Journalism and Sociology

Experience
Elizabeth Creger Learning & Performance   November 2005 - Present
Xerox Business Services, LLC   2015 - Present
Covered California  June 2013 - June 2014
The CARA Group, Inc.   January 2013 - June 2013
T-Mobile  2010 - 2012
Korn/Ferry International  2005 - 2012
Maximus Inc.  2004 - 2005
MWD, Metropolitan Water District of Southern CA   2003 - 2004
Baxter International Inc.  2002 - 2003
Intel  1999 - 2002

Skills
Instructional Design, E-Learning, Change Management, Captivate, Needs Analysis, Curriculum Design, Camtasia, Performance Analysis, Performance Support..., mLearning, In the..., Electronic Performance..., Performance-based..., Problem-based Learning, Scenario-based Learning, Human Capital Management, Information Design, Program & Course..., Interactive Assessments, Software & System..., Learner Analysis, Task Analysis, Information Mapping, Web-based Training, Learning Technology..., Business Intelligence, Agile Methodologies, Scrum, Rational Unified..., Software Development..., Articulate Studio, Adobe Presenter, Lectora, Scripting, Storyboarding, Hands-on Training, Training Delivery, SnagIt, Web 2.0, Multimedia, Business Development, Content Management, ERP, Technical Writing, Storyline, CRM

Education
University of California, Los Angeles   1989 — 1992
Bachelor of Arts, English Literature

California State University-Fullerton   2004 — 2007
Master of Science in Instructional Design and Technology, Instructional Design, eLearning, Distance Learning

Experience
Xerox Business Services, LLC   June 2011 - Present
Fiserv, Inc.   August 2005 - March 2011
IBM  August 2004 - August 2005
Candle Corp/ACS (Affiliated Computer Services)   September 1996 - August 2004
Litton Computer Services  January 1991 - September 1996

Skills
DB2, AIX, Mainframe, Unix, z/OS, Databases, Operating Systems, SAP BASIS, Linux, SQL, Problem Solving, ITIL, JCL, TSO, Performance Tuning, Database Administration, Troubleshooting

Education
Cal Lutheran University
Management Information Systems, General

California Lutheran University
Management Information Systems and Services

Santa Barbara City College
Management Information Systems, General

Experience
Mercer  February 2015 - April 2015
State of New Jersey Office of Emergency Management   February 2013 - April 2015
New Jersey Institute of Technology  January 2014 - June 2014
Volunteer Center of Bergen County, Inc  January 2012 - March 2014
Pony Power   July 2013 - August 2013
Fairleigh Dickinson University  February 2013 - May 2013
Xerox Business Services, LLC.   2008 - 2011
Xerox Business Services, LLC.   2006 - 2008
The Depository Trust And Clearing Coporation   2001 - 2005
The Depository Trust And Clearing Corporation  2000 - 2001

Skills
Process Improvement, Program Management, CRM, Leadership, Change Management, Risk Management, Management, Business Analysis, Project Management, Strategy, Cross-functional Team..., Vendor Management, Six Sigma, Business Process Mapping, Finance, Communication, Analysis, Business Process, Business Transformation, Banking, Product Management, Business Strategy, Training, Business Process..., Offshoring, Outsourcing, Requirements Analysis, Service Delivery, Financial Services, Process Engineering, Project Portfolio..., IT Strategy, Human Resources, Relationship Management, Governance, Customer Satisfaction, Team Building, Customer Experience, Call Centers, Disaster Recovery, Consulting, Performance Management, Team Leadership, Business Intelligence, Executive Reporting, Reporting & Analysis, Ad Hoc Reporting

Education
Amber University
BA Business Management

Fairleigh Dickinson University
Society for Human Resource Management's Learning System Certificate of Achievement

HR Certification Institute (HRCI)

Motorola University
Six Sigma Black Belt Certification; Trained by John Maar, Director of Strategic Quality at Motorola

Breakthrough Management Group University
Design for Six Sigma Certification

IBM
Train the Trainer for Green Belt Certification

American Management Association
Managing Projects and Business Units

State of New Jersey Office of Emergency Management
CERT and CART Certification

American Radio Relay League (AARL The National Association for Amateur Radio)
Amateur Radio Technician Class License

New Jersey State Police Marine Services Bureau
Boating License and Safety Certificate

Experience
Unisys  June 2014 - Present
Xerox Business Services, LLC   October 2011 - June 2014
Xerox Business Services, LLC   October 2010 - October 2011
Xerox Business Services, LLC   September 2010 - October 2010
Xerox Business Services, LLC   April 2006 - September 2010
MWV - MeadWestvaco   April 2002 - April 2006
Westvaco  October 1999 - April 2002

Skills
Program Management, Program Development, ITIL Implementation, IT Strategy, IT Service Management, Integration, Vendor Management, Resource Management, Outsourcing Management, Business Analysis, Continuous Improvement, Process Improvement, Management, Strategy, Outsourcing, Project Management, Disaster Recovery, Thought Leadership, ITIL, Requirements Analysis, Software Documentation, Cross-functional Team...

Education
Texas Tech University
Bachelor of Science (B.S.), Psychology

The George Washington University
Master's Certificate, Project Management

Experience
Xerox Business Services, LLC   July 2013 - Present
Xerox Business Services, LLC   September 2012 - July 2013
Affiliated Computer Services, A Xerox Company  February 2006 - September 2012
Affiliated Computer Services  November 1998 - February 2006

Skills
Disaster Recovery, Software Documentation, Security, ITIL, Management, Vendor Management, Integration, Outsourcing, Leadership, Business Continuity, Process Improvement, Program Management, IT Outsourcing, Data Center, IT Service Management, IT Strategy, Change Management, Project Management, Information Security, IT Management, Business Process..., IT Operations, SDLC, Service Delivery, Professional Services, Call Centers, Information Technology, Managed Services, Incident Management, Business Process, Enterprise Software, SharePoint, Cloud Computing, Business Analysis

Education
University of North Florida

Experience
Xerox Corporation  November 2013 - Present
Xerox Business Services, LLC   April 2007 - Present
Gordon & Rees LLP  2006 - 2007
various small law firms in Dallas   November 2003 - May 2006
Texas Instruments  1995 - 2001

Education
Southern Methodist University Dedman School of Law   2000 — 2003
JD

Texas Tech University   1991 — 1995
BS

Experience
Xerox Business Services, LLC   July 2011 - Present
Xerox Business Services, LLC   March 2005 - July 2011
HSBC  March 2003 - February 2005

Skills
VMware ESX, NetApp Filers, Windows Server, Microsoft SQL Server, Fax Server, Fax over IP, Orion, Environmental Monitoring, Incident Management, Crisis Management, Problem Management, Change Management, BMC Remedy, Peregrine, Active DoD Secret..., Microsoft Office, SharePoint, NetApp, ITIL, Technical Support, VMware, Management, Active Directory, Business Process, Disaster Recovery, Networking, Project Management, Requirements Analysis, Virtualization

Education
Transylvania University   1998 — 2002
Bachelor of Arts (B.A.), Business Administration, Management and Operations

Experience
Xerox Business Services, LLC   April 2013 - Present
Spokane WA  April 2012 - September 2012
Panhandle State Bank  March 2010 - May 2011
Pinkerton Retirement Specialists   2008 - 2008

Skills
Customer Relations, Microsoft Office, Excel, Investments, Customer Service, Word, Insurance, Banking, Compliance, Access, Wealth Management, Equities, Finance, Sales, Property, Credit, Life Insurance, Call Centers, Customer Retention, Financial Services

Education
Oregon State University   1975 — 1979
Bachelor of Science, Business Administration

Lakeridge High School

Experience
Xerox Business Services, LLC   December 2013 - Present
Patton Boggs LLP  October 2013 - December 2013
BlackBerry (formerly Research In Motion)   March 2009 - August 2013
Munsch Hardt Kopf & Harr   March 2007 - March 2009
Yee & Associates  January 2005 - March 2007
Texas Court of Appeals, Fifth District   May 2004 - July 2004
Dell Computer Corporation  August 2000 - August 2002
The Procter & Gamble Corporation   February 1997 - August 2000

Skills
Patent Litigation, Patent Prosecution, Intellectual Property, Patents, Licensing, Litigation, Trademarks, Trade Secrets, Legal Writing, Copyright Law, Leadership, Policy, Technical Standards, Standards Compliance, Corporate Law, Patentability, Civil Litigation

Education
Southern Methodist University Dedman School of Law   2002 — 2005
JD, Law

The University of Texas at Austin   1992 — 1996
Bachelor of Science, Mechanical EngineerIng

Experience
Xerox Business Services, LLC   April 2014 - Present
Xerox  July 2005 - April 2014
Disney Worldwide Services  June 2004 - July 2005
Unicorn Security Systems, Inc   January 1983 - August 1996

Skills
MS Project, Project Planning, Visio, SharePoint, Documentation, Clarity, Scope Management, Resource Management, Project Implementation, Project Documentation, Project Plans, Vendor Management, ITIL, Requirements Analysis, Deliverables, Service Delivery, Process Improvement, Coordination, Requirements Gathering, Customer Relations, MS Office Suite, Document Management, Scheduling, Business Process, Outlook, Software Documentation, VoIP, Networking, Cisco Call Manager, Cisco Technologies, Disaster Recovery, Project Portfolio...

Education
California State Polytechnic University-Pomona   1981 — 1982

Experience
Xerox Business Services, LLC   December 1997 - Present

Skills
Account Management, Business Analysis, Process Improvement, Vendor Management, Business Development, CRM, Team Leadership, Outsourcing, Business Intelligence, Team Building, Business Process..., Project Management, Strategy, Call Centers

Education
Columbia College   1975 — 1978
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Xerox Business Services LLC  January 2005 - Present

Skills
Corporate Governance, Legal Writing, Legal Compliance, Corporate Law, Training Management, International Law, Intellectual Property, Legal Research, Joint Ventures, Mergers & Acquisitions, Licensing, Litigation, Commercial Litigation, Employment Law, Program Management

Education
Texas Tech University   1995 — 2000
BA

Experience
Peak Systems, Inc.   May 2015 - Present
Xerox Business Services, LLC   March 2012 - February 2015
Stratosphere Networks, LLC  January 2011 - March 2012
Subcontractor to Xerox Business Services, LLC   February 2010 - December 2010
Echo Global Logistics  November 2006 - January 2010
Knight Industries  March 2006 - September 2006
Ajilon Consulting  November 2005 - January 2006
Natural Data  June 2005 - October 2005
APAC Customer Services  April 2003 - June 2005
Fort Dearborn Company  January 1998 - November 2002

Skills
C#, Video Games, Team Leadership, Enterprise Architecture, Disaster Recovery, IT Strategy, Agile Methodologies, Microsoft SQL Server, Project Management, Web Design, SDLC, Social Media, Servers, Technical Support, Process Improvement, Information Technology

Education
Northwestern University   1996 — 2001
BS, Computer Studies, Dean's List numerous times

Northwestern University
Bachelor of Science (B.S.), Computer Studies

Experience
Xerox Business Services, LLC   June 2000 - Present

Skills
Management, Business Development, SaaS, Program Management, Outsourcing, IT Outsourcing, Business Analysis, Vendor Management, Process Improvement, IT Strategy, Financial Analysis, Corporate Finance, Strategy, Cross-functional Team..., Business Process..., Professional Services, Cloud Computing

Education
Thunderbird School of Global Management
Master of Business Administration (MBA)

Experience
American Airlines  July 2015 - Present
Xerox Business Services, LLC   October 2011 - March 2015
Lapre Scali & Company   August 2009 - September 2011
Haydon Building Corp  January 2007 - July 2009
KBI General Contractors   January 1999 - January 2006
ADP  1985 - 1993

Skills
Employee Benefits, Change Management, Performance Management, Employee Relations, Employee Training, Personnel Management, ADP Payroll, Interviews, Payroll, HRIS, Human Resources, Training, Benefits Administration, Customer Service, Coaching, Account Reconciliation, Payroll Taxes, Tax, Workers Compensation, Process Improvement, Budgets, Succession Planning, Deferred Compensation, Mergers & Acquisitions, PeopleSoft, Talent Management

Education
SUNY Brockport

Experience
Xerox Business Services, LLC   April 2013 - Present
Xerox Business Services, LLC   March 2008 - March 2013
Affiliated Computer Services  August 2007 - March 2008
Affiliated Computer Services  August 2005 - August 2007
Affiliated Computer Services  January 2004 - August 2005
Affilliated Computer Services   January 2001 - January 2004
Access Data Corp.  November 1999 - September 2000
Iron Age Corporation  January 1997 - November 1999

Skills
HRIS, Human Resources, Onboarding, Employee Relations, Outsourcing, Program Management, Talent Management, Talent Acquisition, Organizational..., BPO, Vendor Management, Performance Management, Training, Analysis, Recruiting, Project Management, Change Management, Employee Benefits, Deferred Compensation, Business Process, Personnel Management, Workforce Planning, Employee Engagement, HR Policies, Applicant Tracking..., Benefits Administration, Organizational Design, HR Transformation, Succession Planning, HR Consulting, Interviews, Process Improvement

Education
Chatham College   2005 — 2011
Master, Business Administration

Point Park University
Bachelor's, Human Resource Management

Experience
Xerox Business Services, LLC   November 2010 - Present
ACS, a Xerox Company  2007 - November 2010
Affiliated Computer Services, Inc. ("ACS")   2005 - 2007
Affiliated Computer Services, Inc. ("ACS")   2003 - 2005
Affiliated Computer Services, Inc. ("ACS")   2001 - 2003
Affiliated Computer Services, Inc. ("ACS")   November 2000 - 2001
PricewaterhouseCoopers  1998 - November 2000

Skills
Mergers, Due Diligence, Valuation, Corporate Development, CPA, Mergers & Acquisitions, Strategy, Business Development, Business Planning, Strategic Planning, Corporate Finance, Entrepreneurship, Private Equity, Financial Modeling, Financial Analysis, Acquisition Integration, Program Management, Finance, Management, Process Improvement

Education
The University of Texas at Austin - Red McCombs School of Business   1993 — 1999
BBA, MPA, Accounting

Experience
Xerox Business Services, LLC   May 2005 - Present
CTG  June 1986 - July 2004

Skills
Healthcare Information..., Cerner, Epic Systems, Recruiting, Healthcare, Meditech, NextGen, EHR, EMR, CPOE

Education
Le Moyne College
Certification in Computer Information Systems. Undergraduate studies at various NYS colleges

Experience
Xerox Business Services, LLC   June 2004 - July 2014

Skills
Employee Relations, Talent Acquisition, Recruiting, Onboarding, Talent Management, HRIS, Performance Management, Human Resources, HR Policies, PeopleSoft, Employee Benefits, Workforce Planning, Employee Engagement, Change Management, Leadership, Personnel Management, Coaching, Applicant Tracking..., Deferred Compensation, Benefits Administration, Succession Planning

Education
University of Phoenix   2007 — 2009
MBA, Human Resource Mgt

Arizona State University   1991 — 1994
Bachelor's degree, Human Resource Mgt

Experience
Insurance Overload Staffing  July 2014 - Present
Xerox Business Services, LLC   July 2013 - July 2014
Xerox Human Resources Outsourcing   May 2012 - June 2013
Elk Valley Health Services a wholly owned subsidiary of Critical Homecare Solutions, Inc.   May 2011 - January 2012
Abacus Staffing  November 2010 - April 2011
Guardian Healthcare Providers  March 2008 - February 2010
Medical Staffing Network  June 2007 - February 2008
TEMPORARY JOB ASSIGNMENTS   May 2004 - March 2007
Apartment Selector  2003 - 2006
Staffmark  April 2002 - April 2004

Skills
Full-cycle Recruiting, Direct Recruiting, Internet Recruiting, Customer Service, Microsoft Office, Interviewing, Talent Management, Recruiting, Interviews, Process Improvement, Screening, Sourcing, Employee Relations, Human Resources, Temporary Placement, SDLC, New Hire Orientations, Employee Benefits, Leadership, Temporary Staffing, Management, Job Fairs, Onboarding, Coaching, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Background Checks, Taleo, Staffing Services, Benefits Administration, HRIS, Screening Resumes, Hiring, Benefits Negotiation, Contract Recruitment, Deferred Compensation, PeopleSoft, Performance Management

Education
Univesity of Phoenix   2011 — 2015
Bachelor's degree, Human Resource Management, 3.79 GPA

Arkansas State University
Accounting, 3.0

Experience
Hewlett-Packard  November 2014 - Present
US Navy Reserves  July 2014 - Present
Xerox Business Services, LLC   January 2012 - November 2014
US Navy Reserve  February 2012 - June 2014
HP Enterprise Services  August 2008 - December 2011
EDS  July 1998 - 2008

Skills
Windows Server, Active Directory, Information Security, ITIL, IT Service Management, Servers, Data Center, Disaster Recovery, VMware, Solaris, System Administration, Virtualization

Education
Monroe Community College   1999 — 2003
Associate's Degree, Computer Systems Technology

Experience
Xerox Business Services, LLC.   November 2002 - November 2012
Xerox Services  2002 - 2012
RHIConsulting   June 1999 - November 2002
Pioneer Wear, Inc.   March 1982 - June 1999

Skills
COBOL, COBOLII, CICS, Datacom, JCL, VSAM, TSO, ISPF, BMS, Easytrieve

Education
Blue Hills Regional Technical School   1970 — 1972
Associate's degree, Computer Programming

Experience
Xerox Business Services, LLC.   April 2011 - September 2013
U.S. Department of State Bureau of Consular Affairs   October 2010 - April 2011
Nesco Resource  June 2010 - October 2010
Bank of America  August 2009 - June 2010
Smart Serve Process Serving   March 2003 - November 2009
United States Postal Service  March 1979 - January 2002

Skills
Security Clearance, Troubleshooting, SharePoint, Team Building, Training, Process Improvement, Customer Service, Technical Support, Loans, Mortgage Lending, Information Technology, Six Sigma, Supervisory Skills, Training Delivery, Loan Servicing, Government, Program Management, System Administration, Software Documentation, Computer Hardware, Team Leadership, Access

Education
Erie 1 BOCES   2014 — 2015
Certificate, Licensed Practical/Vocational Nurse Training

Erie Community College   1997 — 2000
AAS, Computer Information Systems

Experience
Xerox Business Services, LLC   May 2012 - Present
Capital One Bank  January 2008 - May 2012
Computer Sciences Corp  November 1994 - January 2008
Fiserv  July 1993 - November 1994

Skills
PMP, Banking, Loan Servicing, Small Business, Retail Banking, Business Development, Management, Business Intelligence, Training, Requirements Gathering, Loans, Retail, Team Building, Integration

Education
Collin County Community College   1988 — 1990
Business

University of North Texas   1983 — 1984

Experience
Xerox Business Services, LLC   February 2004 - Present
The Goodyear Tire & Rubber Company  June 1995 - February 2004

Education
Kent State University   1974 — 1978
BA, Business Administration

Experience
GameStop  July 2015 - Present
CompuCom  September 2013 - July 2015
Xerox Business Services, LLC.   December 2007 - September 2013

Skills
Accounting, Financial Analysis, Financial Modeling, Forecasting, Essbase, Internal Controls, Process Improvement, Finance, Hyperion Enterprise, Sarbanes-Oxley Act, Variance Analysis, Financial Reporting, Budgets, Managerial Finance, Cost Accounting, Accounts Receivable, Account Reconciliation, General Ledger, Financial Accounting, Financial Forecasting

Education
The University of Texas at Arlington - College of Business   2002 — 2007
Bachelors

Experience
Xerox Business Services, LLC   March 2012 - Present
CHEP  August 2000 - December 2011
Siemens Enterprise Communications  April 2000 - August 2000
Walt Disney World  September 1995 - April 2000
Walt Disney World  1996 - 2000
ASI  1995 - 1996
Kirchman Corporation  September 1994 - September 1995

Skills
Linux, Unix, Solaris, Apache, NetApp, VMware ESX

Education
University of Central Florida - College of Business Administration   1988 — 1990
MBA

University of Central Florida   1974 — 1977
BSET, Electronics

Experience
CreditRepair.com - Progrexion   May 2013 - Present
Xerox Business Services, LLC   February 2011 - May 2013
Teleperformance USA  October 2007 - January 2010
Continental Airlines  August 2000 - October 2007

Skills
Security, Firewalls, Windows, Network Security, Information Security, Disaster Recovery, Information Security..., Vulnerability Assessment, Information Assurance, Penetration Testing, Policy, IT Service Management, Software Documentation, System Administration, PCI DSS, Operating Systems, Networking, Computer Security, Computer Hardware, Active Directory, Access, Antivirus, CCNA, CISSP, Cisco Technologies, Computer Forensics, Customer Service, DHCP, DNS, Data Center, Group Policy, Call Centers, Hardware, IPS, IT Management, IT Operations, IDS, Information Technology, Linux, Management, Microsoft Exchange, Microsoft Technologies, Network Administration, Network Architecture, Network Design, Network Engineering, Quality Assurance, Servers, Switches, TCP/IP

Education
University of Phoenix
Master of Science, Business Administration

ITT Technical Institute   2007 — 2009
Bachelor of Science, Information Systems Security

ITT Technical Institute   2005 — 2007
Associate of Science, Computer Networking Systems

Experience
e-Stet  October 2014 - Present
Girl Scouts of Greater Los Angeles  2012 - Present
Xerox Business Services, LLC   August 2010 - October 2014
Howrey  March 2010 - August 2010
Latham & Watkins  August 2006 - January 2010
Munger, Tolles & Olson, LLP   October 2004 - August 2006
Weston, Benshoof, Rocherfort, Rubalcava & MacCuish, LLP   January 2001 - October 2004
Foley & Lardner  September 2000 - December 2000
Latham & Watkins  February 2000 - August 2000
The Walt Disney Company  November 1998 - February 2000

Skills
Troubleshooting, SharePoint, Litigation Support, Technical Support, Windows XP, Microsoft Exchange, XP, Active Directory, Blackberry Enterprise..., Blackberry, Security, Software Installation, Software Documentation, Networking, System Administration, Hardware, Cisco Technologies, Help Desk Support, Lotus Notes, Litigation, Access, Relativity, LAW Prediscovery, Box.net, FileZilla

Education
California State University-Los Angeles   2014 — 2016
Paralegal Program

Woodbury University   1990 — 1991
Architecture, Business

Pasadena City College
General education and architectural design

Experience
Xerox Business Services, LLC   December 1999 - Present
Deutsche Bank  December 1998 - December 1999
Bankers Trust Company  April 1990 - December 1998
Bankers Trust - BT Factors   September 1987 - March 1990

Education
Polytechnic University   1997 — 1999
Master of Science, Information Systems Engineering

Pace University - Lubin School of Business
Bachelor of Business Administration (B.B.A.)

SUNY Rockland Community College
Associate's Degree, Business Administration and Management, General

Experience
Xerox Business Services, LLC   July 2004 - Present
Green Tree Servicing  December 2001 - July 2004

Education
Texas A&M University   1977 — 1979
MBA, Accounting

University of Arkansas at Fayetteville   1973 — 1976
BA, Mathematics

Experience
Atos  July 2015 - Present
Xerox Business Services, LLC   September 2009 - June 2015
Affiliated Computer Services, Inc.   June 1997 - September 2009

Skills
ITIL, Active Directory, Service Delivery, Data Center, Integration, Troubleshooting, Windows Server, Project Management, Vendor Management, Business Analysis, Microsoft Office

Education
Community College of Allegheny County
Associate of Science (A.S.), Computer Science

Experience
State of New Hampshire Public Utilities Commission   April 2013 - Present
Xerox Business Services, LLC   September 2010 - April 2013
State of New Hampshire Liquor Commission   September 2009 - September 2010
State of New Hampshire Liquor Commission   January 2008 - September 2009
State of New Hampshire Bureau of Accounts   June 2007 - January 2008
State of New Hampshire Department of Resources and Economic Development   December 2005 - June 2007
State of New Hampshire Department of Environmental Services  May 2003 - September 2004

Skills
Payroll, Invoicing, Internal Controls, Internal Audit, Training, Auditing, Accounts Payable, General Ledger, Financial Statements, Analysis, Finance, Accounting, Software Documentation, Financial Analysis, Sarbanes-Oxley Act, Policy

Education
Southern New Hampshire University
Graduate Certificate, Fraud Examination and Forensic Accounting

Southern New Hampshire University
Master of Science, Accounting

Curry College
Bachelor of Arts, Business Management, Magna Cum Laude

Experience
Apple  August 2015 - Present
Apple  October 2014 - July 2015
Xerox Business Services, LLC   April 2012 - October 2014

Skills
Change Management, Project Management, IT Strategy, Program Management, Contract Negotiation, Process Improvement, Contract Management, Outsourcing, Business Process..., Disaster Recovery, Business Analysis, Management, Project Planning

Education
The University of Texas School of Law   2007 — 2010
Juris Doctor (J.D.)

The University of Texas at Austin   2002 — 2006
Bachelor's Degree, BHP/Marketing