CSG International
Industry: Company
DescriptionCSG is a multinational corporation headquartered in Greenwood Village, Colorado. It provides Business Support Systems software and services, primarily to the telecommunications industry. CSG was founded by Neal Hansen as a division of First Data in 1982. Headquarters: Englewood, Colorado, United States Revenue: 752.5 million USD (2015) CEO: Bret C. Griess Subsidiaries: CSG Systems Inc, Intec Telecom Systems,
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CSG International Employees
M1 Finance March 2015 - Present
CSG International June 2013 - March 2015
IT Services - Marquette University September 2012 - May 2013
Commercial Forged Products June 2012 - August 2012
Marquette University Law School January 2012 - May 2012
Congressman Peter J. Roskam September 2011 - December 2011
Student Media Interactive - Marquette University October 2009 - May 2011
Skills
Node.js, AngularJS, JavaScript, Customer Support, Software Development, HTML, RESTful WebServices, JSON, PHP, MySQL, Java, Python, SPSS, Matlab, R, SAS, Spring Framework, Spring MVC, Scala, Akka, JPA, Hibernate
Education
Marquette University 2009 — 2013
Honors Bachelor's of Science, Computational Mathematics
Benet Academy 2005 — 2009
PLANET Group February 2013 - Present
CSG International July 2004 - Present
CSG International July 2004 - December 2006
Information Technology Inc. (ITI)Lincoln, NE August 2003 - March 2004
Commercial Federal Bank October 2001 - June 2003
Mutual of Omaha July 1997 - August 2001
First Data Resources January 1990 - January 1997
Skills
PL/SQL Oracle, Unix, COBOL COBOL/DB2, Visual Basic,Lotus..., TSO, CA7/CA11,..., Software Documentation, Integration, Requirements Analysis, Quality Assurance, Business Analysis, SQL, Requirements Gathering, Testing, PL/SQL, SDLC
Education
Indiana University Bloomington
B.S., Business Management
Metropolitan Community College
Computer Programming
CSG International March 2015 - Present
Novitex Enterprise Solutions November 2012 - Present
Pitney Bowes Management Services November 2010 - November 2012
CTG May 2010 - November 2010
Gensis Direct August 2007 - June 2010
Rocket Direct Mail August 2006 - July 2007
Database Management Marketing Inc. February 2005 - May 2006
Xerox Corporation June 1994 - February 2005
Skills
Digital Printing, Business Process..., Variable Data Printing, Process Improvement, Project Management, Management, Business Process..., Color Management, Contract Negotiation, Integration, Direct Mail, Account Management, B2B, Marketing, Program Management, Solution Selling, Strategy, Operations Management, Six Sigma, Document Management, Offset Printing, Leadership, Managed Print Services, Negotiation, Adobe Acrobat, Selling, Quality Assurance, Sales, Lean Manufacturing, Sales Management, Pre-press, Outsourcing, Print Management, Cross-functional Team..., Document Imaging, P, Printers, P&L Management, Sales Process
Education
Indiana State University 1976 — 1980
Printing Management
CUES May 2013 - Present
Metro Community College February 2012 - Present
Lincoln Financial Group August 2012 - April 2013
Freelance position May 2012 - September 2012
CSG International August 2000 - December 2011
Peter Kiewit Institute 2009 - 2010
R&C Lanscape and Lawncare, Inc. 2005 - 2006
TeamQuest Corporation 1997 - 2000
Soil and Water Conservation Society 1997 - 1997
Skills
FrameMaker, Technical Writing, Proofreading, Process Improvement, Coaching, Software Documentation, Online Help, RoboHelp, SharePoint, Adobe Acrobat, Editing, Microsoft Office, Copy Editing, Leadership, Technical Training, Training, Microsoft Excel
Education
University of Nebraska at Omaha 2000 — 2004
MA, English
Iowa State University 1994 — 1997
BA, English; minor in Women Studies
S-C M-T High School
MATRIXX Software Inc February 2015 - Present
CSG International December 2010 - December 2014
Intec February 2006 - January 2011
IBM October 2002 - February 2006
PwC Brasil January 2001 - September 2002
PriceWaterhouseCoopers January 1999 - December 2000
PriceWaterhouseCoopers January 1998 - December 1998
Telecom Argentina 1996 - 1998
Telecom 1996 - 1998
Price Waterhouse January 1996 - December 1997
Skills
Telecommunications, Pre-sales, BSS, Integration, Billing Systems, New Business Development, Business Process, Cloud Computing, Professional Services, Wireless, PMP, CRM, PMO, Open Source Software, Solution Selling, SaaS, Software Project..., Rating, Mobile Devices, IT Strategy, Strategy, Project Management, Business Process Design, Telecommunications..., Start-ups, Management, Business Analysis, Solution Architecture, VAS, Business Development, Sales Process, Mobile Communications, Mobile Technology, Public Speaking, Mobile Marketing, Solutions Marketing, Requirements Analysis, Telco, M2M, LTE, Consulting, Product Management, Go-to-market Strategy, TMF, Conference Speaking, Mobile, Mobile Solutions, Mobile Industry Expert, OTT, Internet of Things
Education
Ibmec 2002 — 2003
Master of Business Administration (MBA)
Universidad de Belgrano 1990 — 1996
Bachelor
Universidad de Belgrano 1990 — 1994
Bachelor
CSG International January 2015 - Present
Huron Consulting Group October 2013 - December 2014
Nuesoft Technologies March 2013 - October 2013
Georgia State University January 2012 - July 2013
Tata Consultancy Services March 2011 - January 2012
Ebsavvy Infotech Pvt. Ltd. September 2009 - June 2010
Skills
Microsoft SQL Server, SQL, Java, Visio, Business Analysis, Microsoft Office, HTML, PL/SQL, Oracle, Requirements Gathering, Windows, PHP, Project Management, MS Project, Software Project..., SAS, Oracle SQL, SAP ERP, PostgreSQL, CentOS, Fedora, Nagios, Minitab, ElasticSearch, Big Data, Consulting
Education
Georgia State University - J. Mack Robinson College of Business 2012 — 2013
Master of Science (MS), Management Information Systems
Rajiv Gandhi Technical University 2006 — 2010
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
CSG International October 2005 - December 2013
CSG International May 2002 - October 2005
CSG International May 2000 - May 2002
Mulhall's August 1999 - May 2000
Con-E-Co July 1996 - August 1999
Skills
HP QC Mercury, HP Quick Test Pro for..., HP Sprinter, JIRA, UDM -Unified..., Automated Software..., manual software testing, Test Writing, Test Planning, GUI test automation, VoIP, Telephony, STI Certified Help Desk..., Customer Service, Customer Support, Escalation Resolution, Billing Solutions, SharePoint, SQL, SLBOS, Microsoft Excel, Microsoft Word, Microsoft Office, CA7, Roscoe, Unix, MKS Integrity Software..., Agile & Waterfall..., Help Desk Support, Hotel Booking, Accounts Payable, Test Automation, regression testing
Education
Metropolitan Community College 1983 — 2015
Computer Science
University of Nebraska at Omaha 1984 — 1987
Accounting
ConAgra Foods June 2014 - Present
ConAgra Foods February 2013 - Present
CSG International January 2012 - February 2013
SAIC November 2010 - January 2012
Blackman & Associates, PC January 2010 - April 2010
Wachovia Securities January 2008 - December 2008
Skills
CPA, Accounting, Process Improvement, Auditing, Internal Controls, Internal Audit, Analysis, Cost Accounting, Finance, General Ledger, Management, Risk Management, Strategic Financial..., GAAP
Education
University of Nebraska at Omaha 2008 — 2010
Bachelor Of Science in Business Administration, Accounting
Institute of Internal Auditors Training
Continuing Professional Education (CPEs), Accounting, Auditing, Business/Management, Industry Specific, Soft Skills
Metropolitan Community College
Bachelor of Business Administration (B.B.A.), Accounting
University of Oklahoma
Meteorology
CSG International January 2015 - Present
CSG International May 2014 - December 2014
iKnowledge August 2013 - May 2014
T-Mobile March 2013 - September 2013
US Cellular-Answer Wireless September 2007 - January 2013
Skills
JavaScript, HTML 5, CSS, Backbone.js, Java, SQL, Android Development, Salesforce.com, C#, Objective-C, xcode, ASP.NET, Cubase, Pro Tools, Music Production, Composition, Music Industry, Studio Recording, Songwriting, Music Theory, Guitarist, Audio Engineering, HTML5, Web Development, HTML
Education
Northeastern Illinois University 2012 — 2014
Bachelor's Degree, Computer Science, 3.94 GPA
McHenry County College 2010 — 2012
Associate of Science (A.S.), General Studies
State Street March 2015 - Present
Locust Street Properties, LLC November 2013 - March 2015
Lawrence 2009, LLC DBA Tonic & Mass Street Pub April 2010 - August 2014
Basehor-Linwood High School August 2010 - April 2013
CSG International June 2012 - August 2012
UNION BANK AND TRUST October 2007 - August 2009
Skills
Operations Management, Management, Coaching, Strategic Planning, Customer Service, Organization, Leadership, Teamwork, Microsoft Office, Time Management, Microsoft Excel, Social Media, Training, Team Building, Microsoft Word, Social Networking, People Skills, Banking, Project Management, Chartering, Creativity
Education
University of Kansas 2009 — 2013
Communication Studies, Business Administration and Management, General
Johnson County Community College 2007 — 2009
CSG International October 2013 - Present
CSG International September 2013 - October 2013
CSG International June 2010 - September 2013
CSG International October 2009 - June 2010
Mid America Computer Corporation September 2007 - October 2009
Skills
Outstanding Customer..., Troubleshooting, Online Marketing, Technical Support, Team Leadership, Leadership, Product Management, Business Analysis, Strategic Planning, Microsoft Office, Call Centers, Telecommunications, Process Improvement, Online Advertising, Marketing, Requirements Analysis, Microsoft Excel, SDLC, HTML, Customer Service, Billing Systems, Agile Methodologies
Education
Metropolitan Community College 2011 — 2013
Real Estate and Business Managment
nebraska christian college 2006 — 2007
Music Ministry
Blair High School 2002 — 2006
CSG International Director of Global Environmental, Health, and SafetyCSG InternationalJune 2010 - Present
CenturyLink August 1999 - 2011
QPI 1997 - 1999
OSHA 1995 - 1997
US Army Corps of Engineers July 1992 - 1997
Skills
Certified Safety..., Process Improvement, EHS, Strategic Planning, Team Building, Environmental Compliance, Training, Project Management, Team Leadership, Change Management, Ergonomics, Operations Management, Leadership, Safety Consulting, Safety Management..., Industrial Hygiene, Construction Safety, Environmental..., Management, Inspection
Education
Creghton University 1991 — 1995
Bachelor's degree, Environmental Science
Johns Hopkins School of Medicine
Harvard Medical School
Occupational Health and Industrial Hygiene
CSG International June 2005 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Budgets, Strategic Planning
Education
Metropolitan Community College
CSG International September 2014 - Present
Sage August 2010 - September 2014
Sage August 2008 - June 2010
Skills
Cisco Wireless, SAP, WebEx, Service Desk, Microsoft Exchange, Active Directory, Customer Support, Call Center, SharePoint, Software Installation, Avaya, GoToAssist, Help Desk Support, Call Centers, Android, Group Policy, Desktop Computers, Cloud Computing, Service-Now, Hardware Support, Windows Server, Computer Hardware, Windows XP, Windows 7, Troubleshooting, Technical Support, iPhone, Cisco Technologies
Education
Gwinnett Technical College 2007 — 2009
Associate's degree, Network and System Administration/Administrator
Vantiv April 2013 - Present
CSG International May 2006 - January 2012
CSG International March 2003 - May 2006
CSG International April 1995 - March 2003
First Data Corporation June 1986 - April 1995
Skills
Sales, Sales Management, New Business Development, Account Management, Customer Service, Account Planning, Billing Systems, Data Center, Long-term Customer..., Broadband, Cloud Computing, SaaS, Solution Selling, Mobile Devices, Lead Generation, Start-ups, Strategy, Go-to-market Strategy, B2B, Product Development, CRM, Pre-sales, Program Management, Leadership, Strategic Planning, Competitive Analysis, Salesforce.com, Team Building, Management, Direct Sales, E-commerce, Telecommunications, Strategic Partnerships, Vendor Management, Enterprise Software, Financial Services, Customer Retention, Relationship Management, Call Centers, Pricing, Business Development, Sales Process, Managed Services, Negotiation, Forecasting, Customer Satisfaction, Sales Operations, Budgets, Product Management, Cross-functional Team...
Education
University of Nebraska-Lincoln 1981 — 1985
Bachelor of Science Degree, Business Administration (Marketing & Management)
Harvard Business School
Senior Executive Leadership Program
Currently seeking new opportunities in information technology February 2015 - Present
CSG International November 2013 - Present
CSG International July 2011 - November 2013
Intec Billing Inc 1988 - July 2011
CSG Systems November 2010 - November 2010
Skills
Integration, Requirements Analysis, Program Management, Telecommunications, Software Project..., Product Management, Mobile Devices, Cloud Computing, Leadership, Unix, Solution Architecture, Management, Software Development, Security, SDLC, Enterprise Architecture, PMP, Business Analysis, System Architecture, Agile Methodologies, Business Development, SaaS, Project Management, Professional Services, IT Strategy, Data Center, Vendor Management, Requirements Gathering, CISSP
Education
Imperial College London 1969 — 1972
BSc, Mathematics
Imperial College London 1969 — 1972
Bachelor’s Degree, Mathematics
STRATA August 2015 - Present
CSG International February 2014 - August 2015
CDI Technology January 2013 - February 2014
Illinois Institute of Technology July 2012 - December 2012
Tata Consultancy Services 2010 - 2011
Skills
SOA, WCF Services, WCF, Web Services, Cross-platform..., JSON, XML, SOAP, .NET, ElasticSearch, Kibana, ReSharper, C#, LINQ, Visual Studio, SoapUI, Agile Methodologies, JIRA, Java, Microsoft SQL Server, WPF, NUnit, SQL, MySQL, Databases, ASP.NET, HTML, Eclipse, TFS, Stored Procedures, SAP CRM Technical, JD Edwards, ABAP, Amazon EC2, SAP, SDLC, Net Beans IDE, SAP CRM WEB UI, Entity Framework
Education
Illinois Institute of Technology 2012 — 2013
MS, information Technology and Management
G.H.Patel College Of Engg. & Tech.,V.V.Nagar,Sardar Patel University 2005 — 2009
Bachelor's degree, Information Technology
CSG International April 2015 - Present
SpringCM January 2014 - March 2015
creative werks, llc October 2013 - January 2014
Basware December 2012 - August 2013
Alliance of Chicago Community Health Services August 2011 - December 2012
Veloxtech March 2009 - December 2012
Community Healthcare System September 2010 - August 2011
Countryside Healthcare October 2008 - March 2009
Imperial Healthcare February 2007 - October 2008
Hillcrest Healthcare center December 2006 - February 2007
Skills
Software Documentation, Active Directory, Networking, Servers, Databases, Healthcare Information..., SDLC, EHR, Healthcare, Technical Support, SQL, Troubleshooting, Help Desk Support, EMR, Access, Requirements Analysis, Windows Server, Information Technology, Epic Systems, Web Applications, Testing, Business Analysis, Process Improvement, EDI, Citrix, SaaS, Software Implementation, JBoss Application Server, Technical Documentation, Remote Desktop, VPN, Program Management, Hardware, System Deployment, Agile Methodologies, Centricity, Patient Portal, Desktop Support, IIS, Hyper-V, Accounts Payable, Data Center, Oracle, Quality Assurance, Solution Implementation, ERP, SAP, SSRS, .NET, Salesforce.com...
Education
Lincoln Christian University 2002 — 2005
Master of Arts (M.A.), Clinical Pastoral Counseling/Patient Counseling
Manipal Academy of Higher Education 2000 — 2002
Associate's degree, Information Technology
Mahatma Gandhi University 1998 — 2002
Bachelor of Commerce (B.Com.), Business/Commerce, General
Seventh Day Adventist Higher Secondary School 1994 — 1998
High School, High School/Secondary Diplomas and Certificates
CSG International 2011 - Present
T-Mobile 2010 - 2011
Intercall 2007 - 2010
T-Mobile USA Inc. 2002 - 2007
T-Mobile 2003 - 2004
T-Mobile 2002 - 2002
Daleen Technologies 1999 - 2001
Sema Telecoms 1997 - 1999
Unisys Corporation 1993 - 1994
LASC Compañia Latinoamericana de Software 1992 - 1993
Skills
Telecommunications, Integration, Wireless, Solution Implementation, Project Planning, Software Architectural..., Business Process..., Information Management, Full SDLC, Strategic Leadership, Cross-functional Team..., Quality Assurance, Software Development, Business Analysis, Business Requirements, Management Consulting, Revenue Analysis, Revenue Assurance, Billing Systems, Billing Process, Vendor Management, Vendor Relationships, KPI implementation, Billing Mediation, IT Management, ITIL Service Strategy, Software Project..., Management, Process Improvement, Oracle, Requirements Analysis, Solution Architecture, Mobile Devices, Telecommunications..., Team Leadership, Unix, Cloud Computing, Professional Services, Managed Services, Open Source Software, VoIP, Program Management, Pre-sales, CRM, Product Management, Testing, SDLC, Business Intelligence, Consulting
Education
Agile Scrum Training
Agile Scrum Training
Oglethorpe University
MBA
Escuela Colombiana de Ingeniería 'Julio Garavito'
BS, Information Computer Science
Escuela Colombiana de Ingeniería 'Julio Garavito'
BS, Information System Engineer
CSG International 2014 - Present
First Advantage (acquired LexisNexis Screening) 2013 - 2014
LexisNexis Screening 2006 - 2013
Newell Rubbermaid (Sanford Division) July 2002 - December 2005
VeriSign April 2001 - January 2002
RR Donnelley May 2000 - April 2001
Skills
Onboarding, Employee Relations, HRIS, Talent Acquisition, Talent Management, Human Resources, Employee Engagement, Performance Management, Recruiting, Organizational..., Workforce Planning, Succession Planning, Training, Management, New Hire Orientations, Labor Relations, Leadership, Personnel Management, HR Policies, Organizational..., Strategy, Performance Appraisal, Compensation, Coaching, Career Development, Conflict Resolution, Screening, Benefits Administration, Interviews, HR Consulting, Sourcing, Strategic HR, Hiring, Job Evaluation, Change Management, Applicant Tracking..., College Recruiting, Payroll, Employee Benefits, Process Improvement, Technical Recruiting, FMLA
Education
Illinois Institute of Technology
MBA, Organization & Management
Loyola University Chicago
BBA, Human Resources Management
Booz Allen Hamilton June 2014 - Present
CSG International October 2007 - June 2014
AOI Corporation September 2006 - October 2007
Skills
Space planning, Project Management, AutoCAD, Facilities Management, Project Planning, Program Management, Microsoft Office, Strategic Planning, Programming, Leadership, Budgets, MS Project, Space Planning
Education
Iowa State University 2001 — 2006
Bachelor's degree, Interior Design
Citadel LLC March 2015 - Present
InContext Solutions February 2013 - January 2015
CSG International June 2012 - January 2013
Risetime February 2012 - June 2012
Echo Global Logistics October 2010 - February 2012
Protiviti October 2006 - October 2010
Optiver May 2006 - October 2006
NAVTEQ October 2005 - May 2006
BB&T March 2004 - October 2005
Credit Bank of Prishtina December 2001 - March 2004
Skills
.NET, C#, Microsoft SQL Server, Software Development, Visual Studio, ASP.NET, AngularJS, Architecture, SQL, Web Applications, SOA, JavaScript, jQuery, Java, Web Services, Agile Methodologies, VB.NET, TFS, LINQ, T-SQL, Architectures, WCF, SDLC, ASP.NET MVC, SOAP, REST, AppFabric, Distributed Systems, Distributed Caching, TDD, ESB, OOD, UML, Windows Phone, WebAPI, MVC, CSS, LESS, Knockout, Photoshop, Tortoise SVN, Entity Framework, AJAX, Scrum, IIS, Bootstrap, MongoDB, Underscore.js
Education
DePaul University 2007 — 2012
Master’s Degree, Software Engineering, Software Architecture
Millikin University 1999 — 2002
Bachelor’s Degree, Computer Science
Art To Remember September 2014 - Present
Connect Think October 2011 - July 2014
CSG International October 2009 - October 2011
West Monroe Partners July 2006 - October 2009
DePuy Orthopaedics, a Johnson and Johnson Company January 2005 - August 2005
Skills
C#, SQL, Agile Methodologies, .NET, Microsoft SQL Server, Web Services, Enterprise Architecture, JavaScript, WCF, ASP.NET MVC, Entity Framework, VB.NET, SDLC, Software Development, ASP.NET, Software Project..., XML, Software Design, SOA
Education
The University of Chicago 2008 — 2011
M.S. Computer Science, Computer Science
Indiana University - Kelley School of Business 2002 — 2006
Bachelors in Business, Computer Information Systems, Operations Management, and Business Process Management
CSG International April 2014 - Present
Comcast Cable February 2013 - April 2014
Comcast Cable February 2009 - February 2013
Comcast Cable March 2008 - February 2009
Montgomery County Emergency Service Inc. March 2007 - March 2008
US Environmental Protection Agency (EPA) January 2006 - May 2006
Skills
VoIP, Process Improvement, Troubleshooting, Vendor Management, Telecommunications, Call Centers, Report Writing, Critical Thinking, Data Analysis, Statistical Data..., Oracle PL/SQL..., Toad Data Modeler, SoapUI, Software Documentation, Analysis, Business Analysis, Integration, Team Leadership, Customer Service, Microsoft Office, Business Process
Education
La Salle University 2003 — 2006
Bachelor of Science (BS), Criminalistics and Criminal Science
Indiana University of Pennsylvania 2002 — 2003
Yash Solutions LLC November 2007 - Present
CVS Health June 2014 - Present
JPMorgan Chase June 2013 - June 2014
CSG International May 2013 - July 2013
GSK April 2010 - April 2013
EMC August 2011 - December 2012
Lowe's Home Improvement January 2009 - March 2010
Skills
HACMP, AIX, TSM, Unix, System Administration, Disaster Recovery, Unix Shell Scripting, Netbackup, Virtualization, Cluster, Shell Scripting, Brocade, NetApp, High Availability, Storage Area Networks, IBM AIX
Education
New Jersey Institute of Technology
MS, Computer Science
Jawaharlal Nehru Technological University
Bachelor's degree, Electronics and Instrumentation Engineering
CSG International August 2015 - Present
West Interactive January 2015 - August 2015
West Interactive April 2010 - January 2015
West Corporation Revenue Generation April 2009 - April 2010
ADT February 2007 - March 2009
Skills
Call Center, Account Management, Customer Experience, Customer Satisfaction, CRM, SMS, IVR, Telecommunications, Customer Service, Project Management, Telephony, VoIP, B2B, Innovation, Vendor Management, Process Improvement, Call Centers, Solution Selling, Product Management, Salesforce.com, Sales Process, Sales Operations, Direct Sales, SaaS, Unified Communications, Selling, Lead Generation, Outsourcing, Networking, Sales Presentations, New Business Development, Cold Calling, Customer Retention, Program Management
Education
University of Nebraska at Omaha 2011 — 2014
Bachelors of Science, Public Relations/Image Management
Metropolitan Community College 2006 — 2011
Associate's degree, Business Administration and Management, General
CSG International April 2013 - Present
Telefonica USA January 2012 - April 2013
Telecom Italia Sparkle September 2010 - January 2012
Verizon Business August 2005 - November 2010
MCI May 2002 - August 2005
WorldCom July 1999 - April 2002
Skills
VoIP, Customer Relations, Call Center, Customer Service, ITFS, IT solutions, cloud, Data Center, Telecommunications, Multinational, MPLS, Ethernet, Network Security, Cloud Computing, Call Centers, IT Solutions, Unified Communications, Leadership, Product Management, Networking, Negotiation, Managed Services, Strategy, Network Design, IP, Mobile Devices, New Business Development, Routing, SaaS, Selling, Solution Selling, Wireless, Management, Program Management
Education
University of Miami - School of Business 2006 — 2008
MBA, International Business
Manhattanville College 2002 — 2004
Masters of Science, Leadership and Strategic Management
Manhattanville College 1997 — 2001
Bachelor of Arts, International Management
Allstate Walker Agency November 2014 - December 2014
CSG International December 2013 - November 2014
Nationwide Insurance March 2011 - July 2013
West Telemarking March 2007 - October 2009
Nordstrom June 2006 - February 2007
Macy's West October 1998 - June 2005
Skills
Insurance, Retail, Sales, Time Management, Customer Service, Customer Retention, Call Centers, Marketing, Customer Satisfaction, Property & Casualty..., Finance, Employee Benefits, Access, Leadership, Umbrella Insurance, Casualty, Financial Analysis, Account Management, Analysis, Commercial Insurance, Team Building, Sales Management, Training, Process Improvement
Education
DeVry University 2011 — 2014
Bachelor of Business Administration (B.B.A.), retail marketing
University of Phoenix 2010 — 2011
Bachelor of Business Administration (B.B.A.), retail marketing
Henry Foss High School 1992 — 1996
LOANZ, Inc December 2014 - September 2015
CSG International July 2013 - December 2014
Paylocity June 2011 - July 2013
The Computer Guy March 2006 - May 2011
WellCare September 2004 - September 2005
Skills
Windows Server, VMware, Active Directory, Powershell, Networking, Microsoft SQL Server, SQL, IIS, VMware Infrastructure, Microsoft Exchange, Help Desk Support, Hyper-V, Troubleshooting, Windows, VMware vSphere, Windows Azure, VMware ESX, DevOps
Education
International College 2002 — 2004
Associates, Computer Information Technology
Centrix Solutions, a Q2 Company June 2013 - Present
Doane College August 2011 - May 2012
CSG International May 2011 - August 2011
Avnet January 2011 - January 2011
Audio Video Specialist 2008 - 2009
Skills
Public Speaking, Microsoft Office, Social Media, Facebook, Research, Microsoft Excel, Organization, Quality Assurance, Help Desk Support, Home Networking, Microsoft SQL Server, Wakeboarding, Analysis, Management
Education
Doane College 2009 — 2013
Undergraduate, Business Administration Major and Computer Science Minor
Archbishop Bergan Catholic High School 2005 — 2009
E. Roland Stubblefield December 2013 - Present
CSG International November 1996 - December 2013
CSC 1986 - 1996
IBM 1977 - 1986
Louisiana State University 1973 - 1977
Skills
Habitat for Humanity..., Commissioner and..., Supporter of Lone Tree..., Multi property Home..., Billing Systems, Program Management, Telecommunications, Software Development, Account Management, Business Intelligence, Lone Tree, Property, Leadership, Business Analysis, SaaS, Marketing, Requirements Analysis, Professional Services, Software Project...
Education
Louisiana State University 1971 — 1975
BS, math, business
Broadmoor High School Baton Rouge, LA 1968 — 1971
Diploma
FMI Business Systems February 2015 - Present
CSG International August 2008 - May 2009
CSG International August 2003 - August 2008
CSG International May 2001 - August 2003
Skills
Microsoft Office, Highly detail oriented, Always Punctual, Keen Listener, High Level Of Accuracy, Achieving Your Highest..., Customer Service, Team Leadership, PowerPoint, Marketing, Facebook, Microsoft Word, Team Building, Time Management, Training
Education
Flagler College-Tallahassee 2013 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General
Tallahassee Community College 2010 — 2012
Associate of Arts (A.A.)
CSG International September 1999 - Present
Skills
Employee Relations, Training Delivery, Training, Talent Acquisition, Recruiting, Onboarding, Human Resources, HRIS, Employee Training, Conflict Resolution, Succession Planning, Employee Engagement, Coaching
Education
Doane College
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Doane College-Lincoln Grand Island and Master
Master of Arts (MA), Human Resources Management and Services
Amazon January 2015 - Present
The Savo Group July 2013 - January 2015
CSG International October 2010 - July 2013
Illinois Municipal Retirement Fund February 2010 - October 2010
Illinois Municipal Retirement Fund September 2004 - February 2010
Illinois Municipal Retirement Fund May 2004 - September 2004
Skills
.NET, C#, Agile Methodologies, Web Services, Software Development, Microsoft SQL Server, Test Driven Development, Visual Studio, SQL, SDLC, XML, ASP.NET, WCF, Design Patterns, Testing, JavaScript, VB.NET, Scrum, TFS, Java, Eclipse, ATDD, SOA, MVC, NHibernate, WinForms, Specflow, ASP.NET MVC, Databases, MSTest, Entity Framework, Integration Testing, TeamCity, Microsoft Test Manager..., Red Hat Linux, Ubuntu, Selenium, Agile Testing
Education
Northern Illinois University
Bachelor of Science, Computer Science
Illinois Central College
Computer and Information Sciences, General
CSG International August 2012 - Present
West Corporation September 2000 - September 2012
First Technology Solutions September 1998 - September 2000
Mid America Computer Corporation. September 1992 - August 1998
Skills
Active Directory, Microsoft SQL Server, Disaster Recovery, Data Center, Unix, Virtualization, SQL, Linux, Servers, Databases, VMware, Technical Support, Troubleshooting
Education
Hastings College 1990 — 1992
Bachelor, Computer Science
CSG International February 2013 - Present
Cherry Communications Co. September 2011 - December 2012
College Center for Library Automation August 2008 - September 2011
Cherry Communications Co. February 2006 - September 2011
College Center for Library Automation June 2007 - August 2008
Cherry Communications Co. August 2004 - January 2006
Skills
Research, Leadership, Library, Customer Service, Analysis, Social Media, Online Research, Qualitative Research, Library Science, Editing, Project Management, Statistics, Loss Prevention, Politics, Sales, Marketing, Production Management, Call Center..., Mail Sorting, Print Management, Production Planning, 5S, Manufacturing Operations, Process Improvement
Education
Florida State University 2004 — 2009
BS, Criminology
CSG International January 2008 - June 2011
CSG Systems, Inc January 2008 - June 2011
BENEFITSONLINE.COM September 2007 - January 2008
1-800Hosting May 2007 - August 2007
Sign A Rama June 2004 - April 2007
Peaches Uniforms February 2002 - June 2004
EYEMASTERS April 2001 - February 2002
GTI December 1998 - March 2001
Skills
HP Exstream Dialogue, Technical Support, HP, Operating Systems, Software Documentation, Troubleshooting
Education
DeVry University 2005 — 2008
BS, Computer Information Systems
DeVry University 2005 — 2008
Bachelor of Science, Computer Information System
Omaha Public Schools 2012 - 2014
Werner Enterprises October 2011 - November 2012
CSG International January 2004 - July 2011
CSG International February 2002 - January 2004
CSG International August 2000 - February 2002
CSG International May 1999 - August 2000
CSG International July 1997 - May 1999
Gateway February 1995 - May 1997
Skills
SQL, SharePoint, Requirements Analysis, Microsoft SQL Server, Business Analysis, Business Intelligence, Software Documentation, Requirements Gathering, Databases, Agile Methodologies, Software Project..., Data Analysis
Education
Judson College (IL) 1987 — 1988
Computer Science
CSG International October 2013 - Present
CSG International February 2012 - Present
CSG International October 2010 - February 2012
CSG International November 2007 - October 2010
CSG International November 2005 - November 2007
CSG International May 2003 - November 2005
CSG International October 2000 - May 2003
First Data Corporation November 1999 - October 2000
First Data Corporation November 1998 - November 1999
First Data Corporation November 1998 - November 1998
Skills
Leadership, Solution Architecture, Systems Analysis, System Architecture, Enterprise Architecture, Testing, Agile Methodologies, Test Planning, SDLC, Quality Center, Microsoft SQL Server, Requirements Analysis, Business Analysis, Unix, Software Project..., Visio, XML, Software Documentation, Billing Systems, User Acceptance Testing, Integration, Regression Testing, SQL, Requirements Gathering, Test Automation, Test Cases, System Testing, Quality Assurance, Scrum, Test Management, Solution Selling, Creative Solutions, Software Quality..., Oracle, QTP, Performance Testing, Manual Testing, SOA
Education
Metropolitan Community College 2000 — 2000
Some College, Computer Science, 3.89
University of Nebraska at Omaha 1995 — 1996
Some College, Accounting, 3.12
Metropolitan Community College 1993 — 1994
Some College, Accounting, 4.0
Burke High School 1991 — 1994
Diploma, Accounting
Blue Cross and Blue Shield of Nebraska June 2014 - Present
CSG International May 1999 - June 2014
Skills
Software Project..., Billing Systems, Integration, Agile Methodologies, Business Analysis, Computer Security, Disaster Recovery, Oracle, Requirements Analysis, SDLC, Security, Solution Architecture, System Deployment, Systems Analysis, Telecommunications, Testing, Unix, VMware, Virtualization
Education
Bellevue University 1999 — 2001
Information Systems
Metropolitan Community College 1993 — 1997
Western Union December 2013 - Present
PA Consulting Group October 2010 - December 2013
Modis June 2004 - October 2010
CSG International February 2002 - June 2004
CSG International December 2000 - January 2002
CSG International May 2000 - November 2000
Skills
Product Management, ITIL Certified, Business Development, Strategic Planning, Change Management, Consulting, Competitive Analysis, Training, Project Management, Product Marketing, Mergers & Acquisitions, Outsourcing, Professional Services, Analysis, Business Process..., Leadership, Strategy, Process Transformation, ITIL v3 Foundation..., Dodd-Frank Legislation, ITIL Intermediate...
Education
University of Denver - Daniels College of Business 2006 — 2007
MBA, Business
Loyola University of Chicago 1991 — 1995
B.S., Finance
CSG International July 2015 - Present
WOW! Internet, Cable & Phone 2010 - 2015
WOW Internet and Cable 2007 - 2010
Adelphia 1997 - 2002
Skills
Linux, SQL, Microsoft SQL Server, JavaScript, Windows, Telecommunications, Call Centers, Call Center, Java, Computer Hardware, Visio, Routers, System Administration, VoIP, Troubleshooting, TCP/IP, Integration, Windows 7, Unix, Active Directory, Switches, Network Design, Operating Systems, Windows Server, Cloud Computing, VPN, Telephony, Technical Support, Wireless
Education
Keller 2009 — 2011
MBA, Computer Information Systems
DeVry University 2001 — 2008
BS, Information Systems Emphasis on Database
Amdocs September 2014 - Present
CSG International August 2013 - July 2014
Amdocs October 2010 - August 2013
Skills
Oracle PL/SQL..., Toad, Quality Center, Putty, Unix Shell Scripting, HP-UX, HP Quality Center, SoapUI, BMC Remedy, C/C++, Pro*C, Informatica Power Center
Education
Kurukshetra University 2007 — 2010
Master's Degree, Master of Computers Applications
Government College for Girls -Sector 11 Chandigarh 2002 — 2005
Bachelor's Degree, Bachelors of Commerce
GMSSS-16 2000 — 2002
High School, Commerce
CSG International May 2011 - Present
13 Properties, LLP 2009 - 2015
First Data Corporation November 2003 - May 2011
CSG Systems, Inc. June 1998 - November 2003
First Data Corporation 1994 - 1998
First Data Corporation 1993 - 1994
Capital Financial 1992 - 1993
Spence Title 1989 - 1992
Skills
Outsourcing, Process Improvement, Vendor Management, Supplier Negotiation, Program Management, Strategic Negotiations, Change Management, Contract Negotiation, RFP, Cross-functional Team...
Education
University of Nebraska-Lincoln 1984 — 1989
BA, English
Harvard Business School
Blair
Blair
Noise Consulting Group, Inc. February 2015 - July 2015
CSG International January 2014 - December 2014
Siemens Industry US August 2012 - January 2014
General Electric February 2010 - July 2012
General Electric February 2010 - July 2012
eMeter Corporation July 2009 - January 2010
Black & Veatch February 2007 - April 2009
Fidelity National Information Services February 2005 - February 2007
AT&T October 1998 - December 2004
Andersen Consulting January 1997 - October 1998
Skills
Integration, SDLC, Smart Grid, Smart Metering, Software Development, Agile Methodologies, AMI, Program Management, Management Consulting, Software Engineering, Meter Data Management, Technical Leadership, System Implementations, Utility Industry, Business Process, Professional Services, Technical Sales..., Technical Presentations, Disaster Recovery, Software Documentation, Project Planning, SCADA, Product Management
Education
Eastern Kentucky University 1990 — 1994
Bachelors of Science, Computer Science
CSG International July 2012 - Present
AmAsia3 Corporation December 2011 - Present
GRESSS January 2011 - Present
TeleTech Holdings, Inc. September 2007 - January 2011
Iron Mountain Records Management May 2000 - October 2007
FedEx January 1996 - April 2000
FedEx January 1986 - January 1996
INTREPID ENTERPRISES January 1984 - January 1986
PETER KIEWIT CORPORATION January 1982 - January 1984
Skills
Global Real Estate, International..., International Facility..., Global Government..., Financial Planning, Financial Analysis, Construction Management, Corporate Development, Commercial Real Estate, Real Estate Transactions, Construction Engineering, Government Contracting, Government Incentives, Incentive Programs, Economic Development..., Acquisition Integration, Analysis, Asset Management, BPO, Budgets, Business Development, Call Centers, Construction, Contract Management, Contract Negotiation, Corporate Real Estate, Customer Satisfaction, Data Center, Disposition, Due Diligence, Executive Management, Facilities Management, Feasibility Studies, Finance, Leadership, Leases, Management, Location Intelligence, Management Consulting, Mergers, Negotiation, Operations Management, Outsourcing, Process Scheduler, Project Management, Property Management, Purchasing, Real Estate, Real Estate Development, Risk Management
Education
Tulane University - A.B. Freeman School of Business 1990 — 1992
MBA, Business Administration and Management, General
Louisiana State University
BS, Construction Management/Engineering, Construction Engineering
Louisiana State University
Minor (none degree), Architecture
Prophet November 2011 - Present
Dean Foods August 2006 - May 2011
CSG International April 1998 - August 2006
Skills
Calendar Management, Meeting and Event..., Business Writing /..., Coordinating Travel..., Board Experience, Microsoft Word, Lotus Notes, Excel, Visio, PowerPoint & Outlook, Microsoft Project, Adobe Acrobat, PC and MAC Proficient, PFM (Flight Management..., System Administration, Microsoft Excel
Education
Dominican University of California
Regis Uniiversity
B.A, Liberal Arts; Business Administration
Advanced Payroll Systems April 2015 - Present
Comverse 2005 - 2014
CSG International 2002 - 2005
Lucent Technologies 2000 - 2002
Kenan Systems 1997 - 2000
Jones Cyber Solutions 1995 - 1997
Jones Intercable 1990 - 1995
Skills
Telecommunications..., Billing Systems, Requirements Analysis, Telecommunications, Software Development, Software Project..., SDLC, Integration, Agile Methodologies, BSS, SQL, Unix, Solution Architecture, User Experience, Training, Business Process..., Application Support..., Software Documentation, Business Analysis, CRM, Microsoft Office
Education
Indiana University of Pennsylvania
B.S., Management Information Systems and Accounting
Managed Business Solutions July 2014 - Present
Wellpoint Anthem BCBS May 2013 - March 2014
Weidenhammer July 2012 - January 2013
CSG International January 2000 - March 2012
Janus Capital Group May 1998 - January 2000
US Bank January 1995 - May 1998
Skills
Training & Development, Technical Training, Training Delivery, Online Training, Software Training, Diversity Training, Live Meeting, Lync, WebEx, Microsoft Office, PowerPoint, Innovation, Creative Problem Solving, Virtual Training, Distance Learning, Hands-on Training, E-Learning, Adult Education, Employee Training, Curriculum Development, Blended Learning, Needs Analysis, Training, Instructional Design, Business Analysis, Instructor-led Training, Software Documentation, Technical Writing, Learning Management, Captivate, Learning Management..., Workshop Facilitation, Camtasia, SnagIt, Leadership, Call Centers, ADDIE, Technical Documentation, Visio, RoboHelp, Staff Development, SharePoint, Leadership Development, Instructional Technology
Education
Greenville College
Secondary Education and Teaching
Intermountain Bible College
Pastoral Studies/Counseling
CSG International May 2008 - Present
Research In Motion September 2005 - May 2007
Compugen May 2005 - August 2005
Skills
Excellent communication..., Microsoft Windows..., Shell Scripting, SQL,..., Oracle 10g/11g/ASM/RAC,..., TCP/IP, DHCP, SMTP,..., Linux, Microsoft Office, VMware, Perl, TCP/IP, SQL, HTML, Requirements Gathering, Technical Architecture, Establish & Maintain..., Software Documentation, Integration, Databases, Troubleshooting, Enterprise Architecture, Networking, System Deployment, Technical Support, Network Security, Programming, Wireless, Operating Systems, Telecommunications, VoIP
Education
University of Guelph 2003 — 2008
Honours Bachelor of Applied Computing, B.Sc., Computer Science
Humber College 2003 — 2007
Diploma in Wireless & Telecommunications Technology, Computer Science
Physicians Mutual March 2014 - Present
CSG International July 2012 - March 2014
West Interactive November 2010 - July 2012
Skills
Credit Card Processing, Payments, Call Center, Payment Processing, Payment Card Processing, Credit Cards, Management, Process Improvement, Program Management, Call Centers, Vendor Management, Account Management, Project Management, CRM, New Business Development, Enterprise Software, Forecasting
Education
Doane College 2006 — 2008
MA, Management
University of Nebraska-Lincoln 2001 — 2005
BSBA, Business Administration
TMS Services August 2014 - Present
Glamour Studios January 2012 - July 2014
TSYS Merchant Solutions April 2012 - February 2013
Diva Enterprises October 2007 - April 2012
CSG International October 2006 - October 2007
Skills
Recruiting, Human Resources, Performance Management, Cold Calling, Organizational..., Employee Training, MIS, Customer Retention, Taleo, Employee Referral..., Recruitments, College Recruiting, Building Relationships, Corporate Recruiting, Screening, Training, Onboarding, Business Networking, Exit Interviews, Coaching, Sales, New Hire Orientations, Interviews, Applicant Tracking..., Sourcing
Education
Des Moines Area Community College 1990 — 1992
Associate's Degree
Logan-Magnolia High School
T-Mobile April 2014 - Present
CSG International November 2013 - March 2014
Equinix March 2013 - October 2013
Equifax 2011 - 2012
AT&T June 2011 - September 2011
CREDO Mobile 2010 - 2011
Cbeyond 2010 - 2011
Qualcomm May 2010 - October 2010
MasterCard March 2008 - July 2010
Omnitracs (formerly a division of Qualcomm) February 2007 - March 2008
Skills
Product Management, Product Innovation, Information Technology..., Management Consulting, Requirements Analysis, International Business, Project Management, Leadership, Telecommunications, Solution Architecture, Financial Services, SDLC, SOA, Web Services, Data Processing, Business Analysis, Requirements Gathering, Architectures, Hibernate, Springs, Telecommunications..., SOAP UI, Java Web Services, SOAP/XML, Oracle PL/SQL..., JMS, CSG's Intermediate..., CSG's Singleview product, Subversion, Web Logic, JBoss Application Server, MVC Architecture, Axis2, Sun Certified Java..., JSP, Python, Customer Demos, PreSales Support, Vertex taxation, CVS, Billing Mediation, Convergent Billing, Testing, Agile Methodologies, Integration, XML, PL/SQL
Education
Georgia Institute of Technology 2012 — 2015
Master of Business Administration (MBA),, Entrepreneurship and International Business
Georgia Institute of Technology 2012 — 2015
Master of Business Administration (MBA), Technology Entrepreneurship, International Business Strategy
Osmania University 1999 — 2003
Bachelor of Engineering, Mechanical Engineering
Wolverine Trading June 2015 - Present
All IT Solutions June 2011 - Present
(TekSystems/Populus Group)The Timken Company November 2013 - May 2015
CSG International April 2013 - October 2013
Iowa State University October 2011 - March 2013
Iowa State University May 2010 - October 2011
Group project 2010 - 2011
IOWA DOT May 2009 - December 2009
Iowa State University Extension January 2008 - December 2009
Iowa State University January 2009 - May 2009
Skills
C#, JavaScript, XML, Java, Python, Eclipse, Databases, Programming, Oracle, C++, .NET, SQL, Visual Studio, AJAX, PHP, ASP.NET, jQuery, Scheme, Lisp, Expression Blend, C, Microsoft SQL Server, Software Development, JSON, VB.NET, CSS, Ruby on Rails, Socket Programming, WPF, T-SQL
Education
Iowa State University 2007 — 2011
Bachelor of Science, COM S; B, Computer Science
Manipal Academy of Higher Education 2005 — 2007
Bachelor's degree, Computer Engineering
CSG International August 2015 - Present
FLW International February 2015 - Present
China Eastern Airlines August 2008 - July 2012
Skills
Java, C++, Eclipse, C, CSS, HTML, JavaScript, Xcode, Git, LaTeX, SQL, XML, Web Development, Algorithms, JSP, MySQL, Software Project..., Software Architectural..., Databases, Android Development, Android SDK, HTTP, TCP/IP, Servlets, AJAX, jQuery, jQuery Mobile, Python, Linux, iOS Development, JSON
Education
Illinois Institute of Technology 2012 — 2014
Master's degree, Computer Science
Nanjing University of Aeronautics and Astronautics 2004 — 2008
Bachelor of Science (BS), Management Information System
Mutual of Omaha April 2015 - Present
PayPal October 2012 - April 2015
CSG International June 2006 - October 2012
West Corporation January 2004 - June 2006
Skills
Unix, Oracle, Teradata, Perl, Linux, Agile Methodologies, Shell Scripting, Database Design, SOA, Data Modeling, Solaris, HTML, VBScripts,..., Microsoft SQL Server, Operating Systems:..., Programming Languages:..., Microsoft SQL Server..., Data Modelling, Erwin, Tableau, Perl Script, SPSS Clementine, SQL, SDLC, Requirements Analysis
Education
University of Nebraska at Omaha 2012 — 2014
MS, Management Information Systems
Koneru Lakshmaiah College of Engineering 1993 — 1997
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
University of Nebraska at Omaha 2013 — 2014
Graduate Certificate, System Analysis and Design
Cision June 2014 - Present
CSG International April 2013 - June 2014
Robert Half Technology June 2012 - April 2013
Freelance January 2012 - April 2013
Pircher, Nichols & Meeks 2010 - 2012
Gogette Communications LLC September 2011 - December 2011
Illinois Institute of Technology May 2009 - December 2011
Education
Illinois Institute of Technology 2009 — 2011
Masters Degree, Information Technology and Management
Iowa State University 1997 — 2002
Bachelor of Science, Journalism
Rashad Investment Group, LLC July 2006 - Present
CSG International November 1997 - Present
Intec Billing December 2000 - June 2011
Skills
Billing Systems, Requirements Analysis, Leadership, SDLC, Software Documentation, Telecommunications, Software Project..., Unix, Business Analysis, Oracle, Solution Architecture, Business Intelligence, Software Development
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
MISM, Information Systems Management
CSG International March 2015 - Present
CSG International - Content Direct October 2011 - March 2015
Breakthrough Technologies May 2010 - October 2011
NogginLabs Inc. September 2005 - May 2010
RedEye Motion Capture Studio May 2004 - August 2004
Skills
Adobe Creative Suite, Microsoft Office, Flex, Instructional Design, ActionScript, Flash, iOS, Android, Actionscript 2.0 and 3.0, Adobe Flex sdks 3 & 4, Adobe Flash, Open Laszlo, PHP, XHTML, XML, 3D Studio Max, SecondLife/Linden..., Swift 3D, Camtasia Studio, Audacity, Articulate, Microsoft Project, Microsoft PowerPoint, Microsoft Visio, Adobe Flash Builder, Team Leadership, Workload Management, Web Development, Web Applications, Objective-C, JavaScript, Interaction Design, Java - Android, User Experience, Visio
Education
Big Nerd Ranch 2011 — 2011
iOS/Objective C
Big Nerd Ranch 2011 — 2011
Intermediate iOS Bootcamp, iOS/Objective C
London Metropolitan University 2008 — 2009
MA, Digital Media
Building Open Laszlo Applications 2007 — 2007
Open Laszlo Studios
Open Laszlo Fundamentals 2007 — 2007
Open Laszlo Studios
Northern Illinois University 2000 — 2005
BFA, Art/Design - Time Arts
CSG International June 2015 - Present
National Indemnity Company September 2013 - May 2015
NCO Group February 2013 - July 2013
Bobbi's Hummus September 2012 - February 2013
JCC St. Louis Day Camp May 2012 - August 2012
Tree of Life Or L'Simcha Congregation September 2011 - May 2012
YMCA Camp Ockanickon, Inc. 2008 - 2008
Skills
Creative Writing, Editing, Public Speaking, Leadership, PowerPoint, Microsoft Excel, Fundraising, Time Management, Microsoft Office, Microsoft Word, Blogging, Childcare, Camp, Teaching, Retail, Data Entry, JavaScript, Programming, Windows Batch, Python, CSS, Java, Web Design, Windows, Social Media
Education
Metropolitan Community College 2014 — 2016
Programming for Database and Web
University of Pittsburgh 2007 — 2012
Bachelor of Arts (B.A.), English Literature and Writing
Lower Moreland High School 2003 — 2007
High School Diploma
West Corporation April 2014 - Present
CSG International 1990 - 2013
Skills
Talent Acquisition, Onboarding, Employee Relations, Benefits Administration, Outlook, HRIS, Business Analysis, Visio, Performance Management, Recruiting, Team Building, Vendor Management, Microsoft Excel
Education
Iowa Western Community College
Lewis Central High School
CSG International October 2014 - Present
CSG International September 2012 - October 2014
The Coca-Cola Company May 2011 - August 2012
Precision Flow Technologies January 2011 - May 2011
Emory Healthcare August 2010 - December 2010
Audi AG January 2010 - May 2010
Maui Jim August 2009 - December 2009
INDIAN RAILWAYS January 2008 - May 2008
Skills
Six Sigma, Optimizations, Analysis, Leadership, Statistics, Project Planning, Business Analysis, Program Management, Strategic Planning, Forecasting, Change Management, Team Leadership, Team Building, Inventory Management, 5S, Optimization, Process Improvement, Manufacturing, Lean Manufacturing, Project Management
Education
Georgia Institute of Technology 2009 — 2010
Master's degree, Industrial Engineering
Nagpur University 2005 — 2009
Bachelor's degree, Industrial Engineering
Modern School 1996 — 2005
Mathematics & Computer Science
Orion Healthcare Technology November 2013 - Present
CSG International November 2007 - October 2013
Professional Veterinary Products August 2004 - October 2007
Skills
Information Technology, Customer Service, Network Administration, Computer Hardware, Computer Repair, Troubleshooting, System Administration, Software Documentation, Networking, Windows 7, Technical Support, System Deployment, Operating Systems, Disaster Recovery, Help Desk Support, Team Leadership, Vendor Management, Business Analysis, Process Improvement, Requirements Analysis
Education
Metropolitan Community College 2003 — 2004
Micro-computer Technology
University of Nebraska at Omaha 2002 — 2003
Marketing
University of Nebraska-Lincoln 2001 — 2002
Advertising
Verizon Wireless April 2014 - Present
LinkedIn September 2010 - May 2014
Inflection January 2009 - September 2010
PayPal, Inc March 2007 - October 2008
PayPal, Inc March 2002 - March 2007
PayPal, Inc April 2001 - February 2002
PayPal, Inc January 2001 - April 2001
CSG International August 1999 - October 2000
West Corporation 1999 - 1999
MCI WorldCom 1997 - 1999
Skills
Training & Development, Technical Training, Staff Training, Quality Systems, International Training, International..., Quality Assurance, Customer Satisfaction, Customer Experience, Customer Relations, Customer Service, Employee Training, Management, Quality System, Social Media, Training, Troubleshooting, Customer Retention, Sales, Salesforce.com, Telecommunications, Call Centers
Education
Doane College
CSG International January 2012 - Present
Skills
MS Project, Agile Methodologies, Integration, Testing, Requirements Analysis, SDLC
Education
Osmania University 2000 — 2003
MCA, Computer Applications
Nagarjuna University 1997 — 2000
Kendriya Vidyalaya
CSG International December 2013 - Present
Northrop Grumman Corporation October 2012 - December 2013
Northrop Grumman Corporation June 2003 - October 2012
Skills
Continuous Integration, Software Engineering, Agile Project Management, JIRA, Scrum, Agile Methodologies, Java, Eclipse, Software Project..., Configuration Management, Atlassian JIRA, Certified Scrum Master..., Kanban, Weblogic, J2EE Application..., Automated Software..., Mentoring, Team Mentoring, Fantasy Football, Confluence, JUnit, Servant Leadership, Agile Coach, XML, Java Enterprise Edition, Linux, Software Development, Unix, Requirements Analysis, SQL
Education
University of Nebraska at Omaha 2003 — 2008
Master of Science (MS), Computer Science
Iowa State University 1999 — 2003
Bachelor of Science (BS), Computer Science
CSG International January 2006 - Present
CSG International October 2000 - October 2006
CSG International August 2004 - January 2006
First Data Corp January 1995 - January 2000
Skills
Product Management, Business Analysis, Account Management, SaaS, Telecommunications, Team Leadership, Vendor Management, Strategic Partnerships, Customer Service, Cloud Computing, Solution Selling, Integration, Business Intelligence, Strategic Planning, CRM, Databases, Agile Methodologies, Professional Services, Requirements Analysis, Windows, Data Center, Software Project..., Cross-functional Team..., Salesforce.com, SDLC, Process Improvement, Enterprise Software, Program Management, Management, Outsourcing, Solution Architecture, Mobile Devices, Business Process, Go-to-market Strategy, Managed Services, Sales Process, Virtualization, Call Centers, Disaster Recovery, Security
Education
Metropolitan Community College 1992 — 1994
Metropolitan Community College 1990 — 1994
Metro Community College
Metro Community College
Accenture Interactive 2015 - Present
Sapient 2013 - 2015
Sapient 2012 - 2013
CSG International 2011 - 2012
Symphony IRI Group 2010 - 2011
BSI 2009 - 2010
Dick Blick Holdings -- dba Blick Art Materials 2008 - 2009
Chicago Cycle 2005 - 2008
Southern Wine & Spirits 2004 - 2005
Macy's West 2003 - 2003
Skills
Requirements Gathering, Business Analysis, Requirements Analysis, SDLC, CQ5, CMS, E-commerce, Adobe, Content Management, Project Delivery, Digital Marketing, Digital Strategy, User Experience, End User Training, End-user manuals, Project Planning, Data Analysis, Documentation, Analytics
Education
Indiana University - Kelley School of Business 2000 — 2004
BS, Management, Marketing, Psychology
University of Wisconsin - Study Abroad
Facebook April 2015 - Present
PayPal September 2010 - April 2015
eBay Inc/PayPal 2008 - 2010
PayPal 2006 - 2008
CSG International 2002 - 2006
Lucent Technologies January 2000 - February 2002
MIT Media Lab August 1999 - December 1999
Skills
Product Development, Leadership, Product Management, Analytics, Agile Methodologies, E-commerce, SaaS, Competitive Analysis, Go-to-market Strategy, Cross-functional Team..., Product Marketing, Mobile Devices, Start-ups, Enterprise Software, Strategy, Requirements Analysis, Mobile Payments, Payments, Billing Systems, Pricing Analysis, Revenue Assurance, Billing Operations, Financial Systems, Telecommunications
Education
Massachusetts Institute of Technology
Masters, Mechanical Engineering, GPA 5.0/5.0
University College Dublin
BSc, Mechanical Engineering, First Class Honors
CSG International August 2014 - Present
Bank of the West, BNP Paribas Group August 2012 - August 2014
Farm Credit Services of America February 2005 - July 2012
Farm Credit Services of America April 2003 - January 2005
Farm Credit Services of America July 1997 - March 2003
Farm Credit Services of America April 1995 - June 1997
Farm Credit Services of America January 1994 - March 1995
Skills
Program Management, Leadership, Strategy, Team Building, Process Improvement, Budgets, Public Speaking, Training, Strategic Planning, Management, Analysis, Portfolio Management, Cross-functional Team..., Workshop Facilitation, Banking, Business Process..., Marketing, Customer Service, Analytics, Agile Methodologies, Project Management, Project Planning, Coaching, Business Process, Vendor Management, Change Management, Finance, Business Analysis, Executive Management, Leadership Development, Recruiting, Credit, Retreats, Credit Analysis, Product Development, Human Resources, Financial Risk, Business Planning, Organizational..., Large Group Facilitation, SDLC, Risk Management, Loans, Team Leadership
Education
Iowa State University 1991 — 1994
M.S, Economics
Rutgers University-New Brunswick 1987 — 1991
Bachelor of Arts, Economics and Sociology
International School Bangkok 1984 — 1987
High School, International Baccalaureate (IB)
Institute for Career Advancement Needs 2010 — 2011
Influence Graduate, Leadership
CSG International December 2013 - Present
SkillPath Seminars June 2012 - December 2013
Payless ShoeSource June 2012 - June 2012
Payless ShoeSource May 2008 - June 2012
Payless ShoeSource April 2000 - May 2008
Skills
Instructional Design, E-Learning, Training, Captivate, Articulate Storyline, Technical Writing, Team Building, Critical Thinking, Leadership, Microsoft Office, PowerPoint, Management, Microsoft Excel, Team Leadership, Customer Service, Human Resources, Retail, Change Management, Strategy, Coaching, Social Media
Education
Emporia State University 2010 — 2012
Master of Science Degree, Instructional Design and Technology, 4.0
Washburn University 2003 — 2008
Bachelor of Arts Degree, Communication; Corporate
CSG International May 2012 - Present
CSG Systems December 2006 - May 2012
Vertrue July 2001 - December 2006
Wells Fargo 2003 - 2003
Ameritrade 1999 - 2001
Ameritrade 1999 - 2001
The Minikahda Club 1997 - 1999
Proformance Research Organization 1997 - 1998
Dakota Dunes 1996 - 1996
Dakota Dunes 1996 - 1996
Education
University of Nebraska at Omaha 2002 — 2004
B.S., Finance - Business Finance
University of Nebraska at Omaha 2002 — 2004
B.S., Finance - Financial Markets and Banking
Iowa State University - College of Business 1993 — 1997
B.S., Operations Management
Orbitz Worldwide June 2015 - Present
EY August 2013 - Present
Kelley School of Business July 2011 - April 2013
Ernst & Young June 2012 - August 2012
PPG Industries Inc., January 2012 - August 2012
CSG International May 2008 - June 2011
Automated Benefits May 2007 - August 2007
University of Alberta June 2006 - August 2006
Skills
Creative Problem Solving, Cross-functional Team..., People Skills, Competitive Analysis, Data Analysis, Business Analytics, Analytics, Market Research, Project Management, Business Analysis, Product Management, Business Strategy, Requirements Analysis, Process Improvement, Consulting, Leadership, Strategy, Analysis, Problem Solving
Education
Indiana University - Kelley School of Business 2011 — 2013
MBA
University of Alberta 2005 — 2008
B.S.
CSG Systems August 2002 - Present
CSG International August 2002 - Present
MCI/WorldCom May 1997 - August 2002
Skills
Solution Selling, Account Management, CRM, Project Management, Management, Analysis, Business Analysis, Telecommunications, B2B, Vendor Management
Education
Fort Hays State University 1990 — 1993
Sacred Heart High School
IgniteRM February 2015 - Present
thekoolest.com 2013 - Present
CSG International March 2006 - March 2015
CSG International April 2001 - March 2006
Client Server Software Solutions 1998 - 2000
Paricom, Inc. 1998 - February 1999
Pamida 1996 - February 1998
Skills
Web Services, Perl, Software Development, XML, C#, Agile Methodologies, SQL, Unix, Software Project..., Solution Architecture, Windows, HTML, Databases, ASP.NET, JavaScript, Business Analysis, .NET, Microsoft SQL Server, Software Documentation, Software Design, Architecture, Software Engineering, Software Quality..., Requirements Analysis, Enterprise Architecture, Requirements Gathering, Database Design, Visual Basic, Testing, Unix Shell Scripting, Oracle, Integration, Test Automation
Education
Grace University 1998 — 2000
Bachelor's degree, Bible/Biblical Studies
Bellevue West High School
CSG International September 2015 - Present
CSG International December 2013 - September 2015
CSG International December 2009 - December 2013
CSG International May 2007 - December 2009
Skills
Agile Methodologies, SDLC, Requirements Analysis, Project Management, SQL, Software Project..., Unix, Software Development, Oracle, Perl, Microsoft SQL Server, Business Analysis, Integration, CRM, Business Intelligence, Software Documentation, Requirements Gathering, Vendor Management, Process Improvement, Visio, SharePoint, Testing, Agile Project Management, Team Leadership, Telecommunications, Team Building, Business Process, Customer Service, Scrum, Product Management, Billing Systems, Cross-functional Team..., Quality Assurance, Account Management
Education
DeSales University 2000 — 2004
Bachelor of Arts (B.A.), Dance
DeSales University 2000 — 2004
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
CSG International May 1999 - Present
Intec 1999 - Present
Skills
Telecommunications..., Unix, Integration, Open Source Software, Billing Systems, Mediation, BSS, Team Management, Telecommunications, BMC Remedy, System Deployment, Telco, Solution Architecture, HP-UX, Shell Scripting, Solaris, Pre-sales, VAS, Charging, Unix Shell Scripting, Roaming, GSM, Telecom BSS, System Architecture, Mobile Devices
Education
Georgia Institute of Technology 1996 — 1999
BA, Computer Science/Software Engineering
Reed Group February 2014 - Present
Ascend Clinical June 2013 - February 2014
Healthgrades August 2010 - June 2012
Healthgrades August 2007 - July 2010
Accenture Techonology Solutions December 2005 - August 2007
CSG International October 2000 - April 2004
Great-West Life May 1998 - February 1999
Great-West Life July 1994 - April 1998
Employee/Independent Contractor January 1990 - June 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, T-SQL, Oracle, Mainframe, Unix, XML, HTML, WordPress, SSIS, SSRS, SSAS, PowerPoint, Visio, SharePoint, MS Project, Fileaid, Siebel, Toad, Worksoft Certify, IBM Rational Tools, Bugzilla, UML, RUP Methodologies, Agile & Waterfall..., ETL, SQL, Analysis Services, Requirements Gathering, Integration, TFS, Quality Assurance, Test Planning, User Acceptance Testing, Testing, Databases, Stored Procedures, Business Analysis, Agile Methodologies, SDLC, Database Design, Scrum
Education
Regis University - School for Professional Studies 1998 — 2003
Computer Science, GPA 4.0
Denver Paralegal Institute 1990 — 1991
Certificate of Paralegalism, graduated with honors
Gustavus Adolphus College 1984 — 1988
Bachelor of Arts, Music, graduated with honors
CSG International September 2013 - Present
Paylocity March 2010 - August 2013
Comarch Inc. August 2007 - July 2009
Illinois Institute of Technology 2002 - 2007
Skills
SQL, Project Management, Microsoft Office, Microsoft Excel, Business Analysis, Microsoft SQL Server, CRM, Databases
Education
Illinois Institute of Technology 2002 — 2007
Bachelors of Science, Business with a focus in Information Technology
CSG International November 2010 - Present
CSG International April 2008 - November 2010
Parlano, Inc. September 2006 - April 2008
Target Group Inc. December 2003 - August 2006
Skills
Agile Methodologies, SDLC, Microsoft SQL Server, Requirements Analysis, User Acceptance Testing, Quality Center, Scrum, SQL, System Testing, Testing, Quality Assurance, Test Automation, Manual Testing, Agile Project Management, Regression Testing, Requirements Gathering, JIRA, Test Planning, HP Quality Center
Education
Lawrence University 1998 — 2002
Bachelor of Arts (BA), Anthropology
Lincoln Park High School 1994 — 1998
International Baccalaureate
CSG International 2009 - Present
Intec April 1997 - Present
Intec Billing 1997 - Present
CSG/Intec 1997 - Present
Education
Georgia Institute of Technology 1994 — 1997
CSG International July 2012 - Present
Ameritas May 2011 - August 2012
ACI Worldwide April 2009 - June 2011
IOD 2010 - 2010
Physicians Mutual 2005 - 2007
Skills
DB2, Data Modeling, Data Warehousing, Databases, Architecture, z/OS, Performance Tuning, Database Design, Database Administration, SQL Tuning, Business Intelligence, COBOL, AIX, SQL, Unix, Database Management, Master Data Management, Relational Databases, Mainframe, Unix Shell Scripting, Application Development, Linux, JCL, Data Management, Erwin, XML, Disaster Recovery, Software Development, TSO, SOA, Programming, Windows, PL/SQL, IBM Mainframe, High Availability, Shell Scripting, Enterprise Architecture, ETL, 20 Plus Certifications..., Database Admin, Microsoft SQL Server, Oracle 10 & 11g, IBM 2011-2013 Data..., Data Architecture, Data Migration, Data Warehouse..., Websphere, Oracle, Informatica, SDLC
Education
metropolitan community colllege, Omaha Ne 2011 — 2011
Oracle, 4.0
DeVry University Phoenix 1982 — 1985
BS. Computer Information Systems, Compter Programming and Management
DeVry University Phoenix, AZ 1982 — 1985
Bachelor of Science (BS), Computer and Information Sciences and Support Services, 2.75
CSG International October 2014 - Present
Modis March 2013 - October 2014
Alpha Dog Marketing December 2010 - December 2012
Experian November 1990 - November 2010
Skills
Analytics, Databases, Segmentation, Data Mining, SQL, Database Marketing, ETL, Microsoft SQL Server
Education
Doane College 1984 — 1987
Bachelor of Science (BS), Computer Science
Doane College 1983 — 1987
Bachelor of Science (BS), Computer Science
Western Union April 2011 - Present
Western Union April 2005 - Present
CSG International April 1999 - August 2002
Frontervision April 1998 - April 1999
EchoStar Corporation April 1997 - April 1998
Time Warner Cable March 1991 - April 1997
Skills
Analysis, AML, Internal Controls, Risk Assessment, Risk Management, Fraud, Due Diligence, Management, Strategy, Financial Risk, Banking, Financial Services, Financial Analysis, Anti Money Laundering
Education
Indiana University Bloomington 1983 — 1987
BS Business, Accounting
CSG International March 2005 - Present
First data resources March 1998 - October 2003
Education
University of Nebraska at Omaha 2005 — 2011
B.S., Computer Science
Metropolitan Community College 2003 — 2005
A.S., Computer Science, Computer Science
Creighton Institute of Technology 1997 — 1997
Certificate in Assembler Programming, Software Enginering
CSG International June 2008 - Present
First Data Corporation June 2004 - June 2008
First Data Corporation May 2002 - June 2004
First Data Corporation October 2000 - May 2002
First Data Corporation October 1998 - October 2000
Skills
JSP, Java, Android, iOS, Subversion, XML, C#, DB2, Perl, Eclipse, Tomcat, Shell Scripting, Unix, Agile Methodologies
Education
Iowa Western Community College 1998 — 1999
University of Nebraska-Lincoln 1990 — 1993
CSG International March 2014 - Present
CSG International July 2011 - Present
West Corporation June 2010 - June 2012
West Corporation August 2006 - September 2010
West Corporation September 2000 - August 2006
West Interactive July 2000 - September 2000
West Telemarketing January 1999 - July 2000
West Telemarketing August 1997 - January 1999
West Telemarketing December 1996 - August 1997
Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS
Education
Metropolitan Community College
CSG International September 2007 - Present
MetroGroup Corporation September 2006 - September 2007
WorkflowOne, Relizon, Reynolds & Reynolds, Duplex Products May 1990 - September 2006
Moore Business Forms June 1987 - January 1990
Skills
Solution Selling, BPO, New Business Development, Consultative Selling, Account Management, Selling, Lead Generation, B2B, Strategic Partnerships, SaaS, Salesforce.com, CRM, Business Development, Sales Process, Professional Services, Direct Sales, Outsourcing, Product Management, Strategy, Enterprise Software, Key Account Management, Sales Operations, P&L Management, Executive Management, Channel Partners, Product Marketing, Sales
Education
Ferris State University 1982 — 1986
Bachelor of Science, Marketing/Sales
Trace3 April 2013 - Present
Sprint January 2013 - March 2013
CSG International June 2011 - December 2012
CSG International June 2011 - April 2012
CenturyLink October 2009 - June 2011
Embarq January 2006 - October 2009
Sprint 1999 - 2006
Skills
Vendor Management, Business Analysis, Program Management, Process Improvement, Integration, Management, Telecommunications, Project Management, SaaS, Managed Services
Education
Kansas State University 1993 — 1997
B, Mathematics
Cornel/Pencol Pharmacy Senior Sales ConsultantNovartis Pharmaceuticals CorporationNovember 2008 - April 2014
Novartis Pharmaceuticals Corporation November 2005 - November 2008
Novartis Pharmaceuticals Corporation March 2004 - November 2005
CSG International June 1989 - August 2002
Skills
Account Management, Selling Skills, Key Account Management, Sales, Endocrinology, Pharmaceutical Sales, Product Management, Cardiology, Urology, Gastroenterology, Pulmonology, OB/GYN, Nephrology, Osteoporosis, Rheumatology, Strategic Planning, Neurology, Employee Training, Training & Development, Sales Operations, Salesforce.com, Team Building, Leadership, Management
Education
Florida State University
Bachelor's Degree, Political Science
University of Kentucky
CSG International March 2009 - Present
ista February 2006 - January 2009
Convergys August 1995 - January 2006
Skills
Management, Team Building, Training, Process Improvement, Recruiting, Account Management, Performance Management, Vendor Management, Sourcing, Interviews, Business Analysis, Building Relationships, Business Process, SDLC
Education
Florida State College at Jacksonville 1995 — 1999
CSG International August 2014 - Present
CSG Systems August 2010 - August 2014
Dex Media July 1996 - September 2010
Skills
Agile Methodologies, Quality Center, User Acceptance Testing, System Testing, Test Automation, Test Planning, Scrum, Testing, Requirements Analysis, SDLC, SQL, Requirements Gathering, Business Analysis, HP Quality Center, Software Documentation
Education
University of Nebraska at Omaha 1994 — 1996
BS, Computers
Metropolitan Community College 1990 — 1994
AS, Libreral Arts, Commputer Programming
CSG International September 2014 - Present
CoSentry June 2012 - September 2014
Hewlett-Packard October 2006 - September 2014
CoSentry October 2006 - June 2012
Orion Systems February 2002 - October 2004
Pensat Communications April 2000 - September 2001
Pensat International 1999 - 2001
Viatel 1997 - 1999
Skills
Data Center, IT Service Management, Telecommunications, ITIL, Disaster Recovery, Linux, Networking, Administrative Work, Active Directory, Technical Support, Operating Systems, System Administration, Training Delivery, VMware, Windows Server, Troubleshooting, IT Operations, SQL, IT Management, Help Desk Support, Process Improvement, Cisco Technologies, Outsourcing, IT Outsourcing, Network Security, Integration, IT Strategy, Citrix, Servers, SharePoint, Virtualization, Cloud Computing, HP, Vendor Management, Project Management, Computer Hardware
Education
ITT Technical Institute-Omaha 2000 — 2004
Associates of Applied Science Degree, Computer Network Systems Technology, 3.75 GPA
U.S. Air Force Institute of Technology 1985 — 1989
Systems Communication and Information Specialist Training
University of Puerto Rico-Humacao
Associate of Science (A.S.), Administrative Assistant and Secretarial Science, General
CSG International December 2013 - Present
CSG International August 2013 - December 2013
CSG Systems October 2005 - August 2013
Skills
Business Analysis, Process Improvement, Billing Systems, Customer Service, Team Leadership, Team Building, Troubleshooting, Requirements Analysis, Vendor Management
Education
Iowa State University 2001 — 2005
Bachelor's degree, Marketing
CSG International January 2010 - Present
University of Nebraska at Omaha August 2007 - May 2009
Shanghai HYRON Software CO., LTD July 2003 - May 2007
Skills
XML, Web Services, SQL, Microsoft SQL Server, C#, Software Development, .NET, Java, Databases, ASP.NET, MySQL, Tomcat, Eclipse, Oracle, Hibernate, Unix, JSP, Visual Studio, SOA, Web Applications
Education
University of Nebraska at Omaha 2007 — 2009
MS, Computer Science
Donghua University 1999 — 2003
BS, Computer Science
CSG International September 2011 - Present
Sierra Nevada Corporation July 2010 - October 2011
Qwest Communications November 2006 - February 2010
Strom Technical February 2006 - November 2006
Irving Burton Associates February 2004 - February 2006
M Labriola Services, Inc. (MLSI) August 1998 - October 2003
Prior Experience June 1989 - January 1998
Skills
Cross-functional Team..., RFP, Contract Management, Strategic Sourcing, Contract Negotiation, Procurement, Vendor Management, Telecommunications, Negotiation, Supply Management, Global Sourcing, Outsourcing, Proposal Writing, Process Improvement, Analysis, Sourcing, Supply Chain Management, Purchasing, Pricing, E-procurement, Program Management, Manufacturing, Materials Management, Strategy, Change Management, Operations Management, Supply Chain, Government Procurement, Business Process..., Government Contracting, Management, Leadership, Business Development, Integration, Strategic Planning
Education
Eastern Oregon University
B.S., Anthropology/Sociology
CSG International August 2012 - Present
AirSage July 2010 - August 2012
Intec June 1996 - July 2010
Skills
Software Development, Agile Methodologies, Unix, Integration, Requirements Gathering, Requirements Analysis, Web Services, Product Management, Open Source Software, Solution Architecture, Software Project..., Telecommunications, Perl, Project Management, PL/SQL, Java, Subversion, Technical Writing, Solaris, Shell Scripting, Linux, Software Design, Architectures, Oracle, Scrum, Distributed Systems, XML, SQL, SDLC, Software Engineering, Unix Shell Scripting, Architecture
Education
Georgia Institute of Technology 1980 — 1996
MSCS
CSG International April 2000 - Present
Sitel March 1998 - April 2000
CAS 1996 - 1998
Majers/A.C. Nielsen January 1983 - January 1996
Skills
Visio, Process Improvement, Outlook, Account Management, Onboarding, Sales, Project Management, Data Analysis, Product Management, Strategic Planning, Talent Acquisition, Vendor Management, Analysis, Business Analysis, Salesforce.com
Education
University of Nebraska at Omaha 2000 — 2005
Bachelor's degree, Business and Communications
Metropolitan Community College 1992 — 2000
Associate's degree, General Studies
CSG International October 1994 - Present
Skills
Integration, Billing Systems, Software Project..., Agile Methodologies, Solution Architecture, SDLC, Enterprise Architecture, Requirements Analysis, Requirements Gathering, Software Development, SOA, Business Analysis, Agile Project Management, Vendor Management
Education
Doane College 1975 — 1979
Florida International University May 2015 - Present
CSG International April 2013 - March 2015
Amdocs January 2011 - March 2013
Skills
C++, Unix, C, Data Structures, Perl Script, EPM, SQL, Oracle, Operating Systems, Requirements Analysis, SDLC, OOP, Perl, MySQL, Core Java, Unix Shell Scripting, Java Enterprise Edition, PL/SQL, Telecommunications, JSP, HTML, Shell Scripting
Education
Florida International University 2015 — 2016
Master of Science (MS), Computer Science
Uttar Pradesh Technical University 2006 — 2010
Bachelor of Engineering (BEng), Information Technology, GPA 3.6
Nominum 2014 - Present
Comverse 2010 - 2014
Iridium 2008 - 2010
Redknee 2006 - 2008
CSG International 2003 - July 2006
Alcatel-Lucent 1999 - 2003
Skills
OSS, BSS, CRM software, Bilingual – fluent in..., Roaming, Web Services, Middleware, Work Flow Processing, Mediation, Policy Management, Content Delivery, Service Activation, Network Provisioning
Education
Florida International University - College of Business Administration 1996 — 1998
MBA, Information Technology
Florida International University 1991 — 1994
Engineering, Civil
CSG International January 2007 - Present
Accenture August 2000 - November 2006
Skills
Quality Management, Program Management, Software Project..., Process Assessment, Business Process..., Business Process Design, Business Process..., Designing Quality..., Operational Excellence, Internal Audit, Process Auditing, Quality Auditing, Global Delivery, SDLC, Integration, Outsourcing, Global Management, Cross-functional..., Thought Leadership, Risk Management, Organizational..., Training & Development, Training Delivery, Requirements Management, Requirements Analysis, Business Analysis, Test Management, User Acceptance Testing, Change Management, Quality Assurance
Education
Georgia State University - J. Mack Robinson College of Business 1998 — 2000
Master of Business Administration (M.B.A.), Computer Information Systems
St. Xavier's College / University of Calcutta
Bachelor's degree, Mathematics
CSG International 2003 - Present
Sabre Holdings 2000 - 2002
Skills
C#, Perl, C++, Java, XML, JBoss Seam, JBoss Portal, JBoss, Python, Web Services, PostgreSQL, Oracle, SQL Server
Education
Denver Technology Institute 2000 — 2000
Certification
Hobart College 1981 — 1985
Bachelor's degree, Computational Mathematics
Forte Research Systems, Inc. April 2014 - Present
CSG International January 2012 - April 2014
CSC March 2011 - January 2012
Telligen Inc January 2010 - March 2011
Kingland Systems May 2008 - May 2009
Florida Power & Light May 2007 - August 2007
Skills
Requirements Analysis, SDLC, PL/SQL, SQL, Oracle, Microsoft SQL Server, Software Project..., XML, Web Services, Java Enterprise Edition, Requirements Gathering, Atlassian JIRA, C# 4.0, Agile Methodolgy
Education
Iowa State University 2005 — 2009
BS, Computer Software Engineering
Northrop Gruman Information December 2012 - Present
Markel International February 2012 - December 2012
CSG International December 2009 - December 2011
Cox Enterprises March 2004 - December 2009
The Home Depot September 2002 - March 2004
BroadRiver Communication Corporation August 2000 - September 2001
BellSouth June 1996 - August 2000
Bellsouth 1999 - 1999
Bellsouth 1996 - 1998
Price Waterhouse Management Consultants January 1993 - May 1996
Skills
IT Transformation, Strategic Planning, Integrated Systems, IT Strategy, Business Process..., Resource Management, Program Management, Process Improvement, Process Engineering, Team Leadership, Account Management, Team Building, Customer Relations, Integration, Change Management, Problem Solving, Business Analysis, SDLC, Software Project..., Requirements Analysis, Telecommunications, Risk Management, Team Management, IT Governance, PMO, Performance Management, Vendor Management, Agile, SAP, Management Consulting, ITIL, Business Management, Executive Management, Cross-functional Team..., IT Management, Financial Management, Budgeting, Product Development, IT Operations, ERP, Budget Management, Project Implementation, IT Service Management, Vendor Relations, MS Project, Operations Management, Business Strategy, Consultancy, Governance, People Management
Education
Georgia State University 2003 — 2005
MBA, Executive MBA in Business and Finance Management
James Madison University 1985 — 1988
BBA, Computer Information Systems
CSG International March 2011 - Present
Applied Systems February 2008 - March 2011
Applied Systems May 2007 - February 2008
Skills
Test Cases, Regression Testing, Web Testing, Manual Testing, Test Automation, Testing, Usability Testing, Quality Assurance, Test Scripts, Agile Testing, SDLC, Microsoft SQL Server, Microsoft Office, Agile Methodologies, Test Planning, SAFE trained, JIRA, Client Support, QA
Education
Governors State University 2008 — 2010
Master of Business Administration (M.B.A.)
Illinois State University 2002 — 2007
Bachelor’s Degree, Business Administration and Management, General
Benaissance June 2014 - Present
Benaissance September 2013 - June 2014
CSG International 2008 - 2013
Skills
Genesys, C#, VB.NET, Microsoft SQL Server, Java, T-SQL, SQL, Web Services, IVR, Enterprise Software, Solution Architecture, SOA, Software Development, IIS, Agile Methodologies, SaaS, TFS, ASP.NET MVC, AJAX, Unix, SDLC, .NET, ASP.NET, Integration, JavaScript, CTI, Linux, jQuery, SOAP, XML, Visual Studio, WCF, Telecommunications, VoIP, Telephony, Architectures, Shell Scripting, Web Applications, IT Management, Agile Project Management, Software Engineering, Databases, Unified Communications
Education
ITT Technical Institute-Omaha
Associate of Science (A.S.), Computer Software Engineering
CSG Systems February 2010 - Present
CSG International 2010 - Present
Rosselot's Remodeling and Construction 1989 - 2009
Skills
Product Management, Telecommunications, Integration
Education
Santa Fe Community College 1974 — 1975
Florida State University 1971 — 1973
Communications/Psychology
Florida Construction School
State of Florida Certified General Contractor
CSG International September 2015 - Present
SRVR LLC August 2011 - September 2015
SRVR LLC September 2007 - August 2011
Rapid Global Business Solution Inc June 2007 - July 2007
Lviv Regional Division of State Land Cadastre Center within Land Resources Committee of Ukraine November 2004 - April 2006
Horodok District Division of State Land Cadastre Center within Land Resources Committee of Ukraine March 2004 - November 2004
Skills
Software Development, C#, .NET, iOS development, JavaScript, Troubleshooting, VoIP, Technical Support, Software Installation, Testing, Servers, Telecommunications, Quality Assurance, Firewalls, Call Centers, Networking, Team Leadership, Routers, Product Management, iOS, Microsoft SQL Server, ASP.NET, Analysis, Microsoft Office, SQL
Education
Ukrainian State University of Forestry and Wood Technology 1998 — 2003
Master of Science, Automation and computer-integrated technologies
Harper College
Certificate, IPhone application development
Intertech
Cratificate, Unit Testing in Visual Studio 2012
CSG International July 2004 - Present
Skills
Management, Unix, Linux, Perl, SQL, Solaris, Microsoft SQL Server, Bash, Shell Scripting, System Administration, Technical Support
Education
Metropolitan Community College 2012 — 2013
Associate's Degree, Linux Administration
University of Nebraska at Omaha
Management Information Systems, General
CSG International 1998 - 2013
First Data Corporation April 1995 - April 1997
Skills
Software Development, Cobol, TSO, JCL, VSAM
Education
Longview Community College 1992 — 1995
Scott Community College 1974 — 1976
Associate of Science (AS), Computer Software Engineering
CSG International May 1999 - Present
Skills
Software Development, XML, Agile Methodologies, Assembly Language, COBOL, JCL
Education
Iowa Western Community College 1997 — 1999
Associate of Science (A.S.), Computer Programming
University of Nebraska at Omaha 1995 — 1997
Iowa Western Community College 1993 — 1995
Associate of Science (A.S.), Chemistry
Sogeti August 2012 - Present
Mutual of Omaha 2012 - 2012
CSG International 2011 - 2011
Orion Healthcare Technologies 2011 - 2011
FirstComp 2009 - 2011
TD Ameritrade 2005 - 2009
Deloitte 2003 - 2005
TD Ameritrade 2000 - 2003
Interlink Group 1999 - 2000
ARTHUR ANDERSEN 1998 - 1999
Skills
Software Quality..., Test Management, Project Management, Program Management, Business Analysis, Requirements Analysis, Test Planning, Software Development, Risk Management, Agile & Waterfall..., Consulting, Management, HP Quality Center, HP ALM, Financial Services, Microsoft Office, Change Management, Customer Service, Quality Assurance..., Testing, Internal Audit, IT Audit, Web Services, Insurance, Stock Market, Business Intelligence, SQL, ITIL, COBIT, Salesforce.com, SDLC, Agile Methodologies
Education
University of Nebraska at Omaha 2001 — 2003
Master of Business Administration (M.B.A.)
Doane College 1990 — 1994
Bachelor of Science (BS), Computer Science
CSG International January 2002 - July 2015
CSG International September 2013 - June 2015
Skills
Java, JavaSE, C, Python, Perl, PHP, HTML, XML, XSLT, HTML5, CSS, MongoDB, AngularJS, Node.js, GruntJS, MySQL, JavaScript, jQuery, Software Engineering, Software Development, Software Design, SQL, Subversion, CVS, git, Maven, Ant, Eclipse, LAMP administration, LAMP, Unix Administration, Linux System..., Linux, Unix, Agile Methodologies, Scrum, Full SDLC
Education
Georgia Institute of Technology 1995 — 1999
Bachelor of Science (B.S.), Computer Science