CSG International
Industry: Company
DescriptionCSG is a multinational corporation headquartered in Greenwood Village, Colorado. It provides Business Support Systems software and services, primarily to the telecommunications industry. CSG was founded by Neal Hansen as a division of First Data in 1982. Headquarters: Englewood, Colorado, United States Revenue: 752.5 million USD (2015) CEO: Bret C. Griess Subsidiaries: CSG Systems Inc, Intec Telecom Systems,
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CSG International Employees
CSG International June 2011 - Present
CSG International December 2010 - December 2011
Oracle August 2009 - December 2010
Perminova, Inc. December 2008 - August 2009
Intec September 2004 - November 2008
ADC Telecommuncations May 2001 - September 2004
ADC Telecommunications May 2000 - April 2001
ADC Telecommunications April 1998 - May 2000
Winstar Communications October 1997 - April 1998
Marconi November 1996 - October 1997
Skills
Leadership, Team Management, Mentoring, Business Strategy, Business Analysis, Operations, Problem Solving, Coaching, Team Building, Process Improvement, Account Management, Business Planning, Business Management, Contract Negotiation, Customer Relations, Key Account Management, Online Marketing, New Business Development, Strategic Planning, Telecommunications, Product Management, Mobile Devices, Management, SaaS, Enterprise Software, Business Development, Cloud Computing, Customer Service, Sales Operations, Start-ups, Selling, Strategy, B2B, Go-to-market Strategy, Channel Partners, Sales, Sales Management, Executive Management
Education
San Diego State University-California State University
Master of Business Administration (M.B.A.), Marketing and Finance
San Diego State University-California State University
Bachelor of Science (B.S.), Marketing and Finance
The University of Texas at Austin
Business Administration and Management, General
Meriter-UnityPoint Health December 2014 - Present
Children's Hospital Colorado September 2008 - May 2011
Children's Hospital Colorado February 2007 - September 2008
Children's Hospital Colorado June 2005 - February 2007
CSG International 2000 - 2002
Skills
NICU, Clinical Research, EMR, Hospitals, Healthcare, Nursing, Patient Safety, Healthcare Management, Inpatient, Healthcare Information...
Education
Regis University
Bachelor's Degree, Registered Nursing/Registered Nurse
University of Nebraska at Omaha
Bachelor's Degree, Communication, Journalism, and Related Programs
University of Nebraska-Lincoln
CSG International August 2014 - Present
Uptime Entertainment March 2011 - Present
CSG International March 2014 - August 2014
Apple October 2012 - March 2014
Revolution 9 September 2011 - March 2014
Apple November 2011 - October 2012
Freelance Employment January 2006 - January 2012
NoiseFloor September 2010 - December 2010
Creative Bubble June 2009 - July 2009
Skills
User Interface Design, User Experience, Sound, Final Cut Pro, Sound Design, Audio Post Production, Music, Video, Pro Tools, Television, Photoshop, Sound Editing, iWork, Microsoft Office, Illustrator, Mac, Audio Editing, Live Sound, Broadcast, iMovie, Steinberg Nuendo, A&R, Audacity, Facebook, Serato, Adobe Illustrator, Adobe Photoshop, Audio mulch, Pages, Numbers, Nuendo
Education
Savannah College of Art and Design 2006 — 2010
BFA, Sound Design
Bishop McNamara 2002 — 2006
High School
SoftSource Consulting October 2014 - Present
CSG International August 2006 - October 2014
Code Monkey Publishing, LLC July 2003 - August 2006
Avaya May 1995 - July 2003
Skills
C#, Visual C++, Visual Studio, Windows, iOS development, Web Services, WCF, Agile Methodologies, .NET, C, Integration, Java, Requirements Analysis, SDLC, SOA, Scrum, Software Design, Software Development, Software Engineering, Testing, Unix, XML
Education
Regis University 1990 — 1992
Bachelor of Science (B.S.), Computer Science
University of Colorado Boulder 1988 — 1990
Infosend January 2012 - Present
CSG International January 2008 - June 2011
Zimmer Dental September 2004 - September 2006
St Jude Medical, Inc December 1994 - June 1996
Deknatel, Inc October 1988 - June 1994
Cellular One September 1985 - October 1988
Xerox October 1981 - February 1985
Skills
Marketing Strategy, Cross-functional Team..., Sales Operations, Sales, Selling, Sales Process, Solution Selling, Process Improvement
Education
San Diego State University
B.A. Social Welfare with Honors
San Diego State University-California State University
Misys June 2015 - Present
Long Range Systems, LLC December 2014 - May 2015
FieldAware October 2013 - July 2014
CSG International November 2011 - June 2012
CSG International September 2006 - November 2011
The Athlete's Foot September 1995 - January 2005
Skills
Microsoft Office, Management, SQL, Windows, SharePoint, HTML, CRM, SaaS, Salesforce.com, Leadership, Visio, Software Development, Sales, Virtualization, Product Management, Professional Services, Databases, Telecommunications, Cloud Computing, Solution Selling, Enterprise Software, Data Center, Customer Service, Account Management, Software Documentation, Cross-functional Team..., Mobile Devices, Business Intelligence, Business Analysis, Oracle, Process Improvement, Project Management, Troubleshooting, Technical Support, Microsoft Excel, Testing, Quality Assurance, Team Building, Microsoft Word, IT Strategy, IT Management
Education
Navarro College 1997 — 1999
Arts (music)
Corsicana High School 1993 — 1997
High School
CSG International May 2014 - September 2015
Union Pacific Railroad February 2014 - May 2014
University of Nebraska at Omaha - IS&T Attic August 2013 - May 2014
University of Nebraska at Omaha February 2013 - August 2013
Accenture Services December 2009 - December 2012
Skills
Oracle E-Business Suite, Oracle Applications, Oracle, BI Publisher, Oracle PL/SQL..., Weblogic, Android Development, ASP.NET MVC, ElasticSearch, Unix, Oracle SQL, XML Publisher, Web Services, JDeveloper, Oracle Report Builder, Oracle Fusion Middleware, Oracle Forms, Oracle R12 Financials, Toad 9.0, SQL, Oracle SQL Developer, Java, XML, PL/SQL, ADF, C#, MVC Architecture, HTML5, JavaScript, jQuery, CSS, OAF
Education
University of Nebraska at Omaha 2013 — 2014
Master of Science (M.S.), Management Information Systems, General
Osmania University 2005 — 2009
BE, Computer Science
Arrow Electronics June 2014 - Present
CSG International February 2007 - May 2013
Dexcom September 2005 - December 2006
CSG Systems, Inc. May 2002 - September 2005
Skills
HRIS, Benefits Administration, Executive Pay, Performance Management, Process Improvement, Mergers, Incentive Programs, Vendor Management, Employee Benefits, Deferred Compensation, Human Resources, Onboarding, Management, Strategy, Succession Planning, Program Management
Education
Northwest Missouri State University 1991 — 1995
Bachelor of Science (B.S.), Sociology and Business Administration
Northwest Missouri State University 1991 — 1995
Bachelor of Science (BS), Sociology and Business Adminstration
CSG International June 2015 - Present
Beacon Health System June 2014 - August 2014
Brookstone May 2013 - January 2014
MCE, Inc. July 2009 - August 2013
Skills
Python, Computer Science, Java, Object Oriented Software, Concurrent Programming, Information Security, Android Development, HTML, Windows, Analysis, SQL, Security, C, PowerPoint
Education
Purdue University 2012 — 2016
Computer Science
CSG International August 2015 - Present
Nestlé Waters North America October 2012 - June 2015
Unilever 2008 - September 2012
Hausner Hard Chrome, Inc. 2007 - 2008
Greenwell Chisholm Printing Co., Inc. 2005 - 2007
Progress Printing Company, Inc. 1995 - 2005
Skills
TPM, Six Sigma, SMED, Kanban, Continuous Improvement, 5S, Autonomous Maintenance, Kaizen Leadership, Gemba, Root Cause Analysis, DMAIC, GMP, Lean Manufacturing, Kaizen, Leadership, Management, Lean Management, 5-Why Mapping, Experienced Change Agent, Analytical Skills, Risk Assessment, Training, HACCP, Safety Engineering, OEE, Focused Improvement..., Six Sigma Concepts, HAACP, Consumer Relevent..., Safety Analysis, Supply Chain, Production Planning, Supply Chain..., 5 Why, Value Stream Mapping, Demand Planning, Goal Alignment, Breakdown Analysis, Go See Think and Do
Education
Murray State University 2012 — 2016
Master of Business Administration (MBA)
Murray State University 2009 — 2011
Bachelor of Science (BS), Business Administration, Summa Cum Laude
Darrow-Messner and Associates Organization Development
Leadership Development Program
Nestle Waters
TPM Coach
Unilever
TPM Facilitator
University of Tennessee-Knoxville
Certificate, Better Processing School
OCTC
AA, AAS, Business Administration, Management and Operations
CSG International October 2013 - Present
The Reserves Network March 2013 - October 2013
B-Comm Provider Outlook September 2011 - March 2013
The Shamrock Companies January 2004 - September 2011
Emdeon (f.k.a. ExpressBill) 2002 - 2003
Moore Business Communication Services 1997 - 2002
Meridia Health System 1992 - 1997
Westerfield Sales and Service 1990 - 1992
ITT Consumer Finance 1988 - 1990
Skills
Business Communication..., Patient Communication, Billing Solutions, Business Process..., Business Process..., Competitive Analysis, Content Management, Continuous Improvement, Contract Negotiations, Cost Reduction Solutions, Critical Print & Mail..., Customer Acquisition, Customer Communication..., Customer Engagement, Customer Satisfaction, Document Automation, EBPP, Enterprise Output..., Market Analysis, Market Intelligence, Operations Management, Output Management, Outsourcing Management, Patient Satisfaction, Patient Experience, Personalization, Personnel Supervision, Postage Cost Reduction, Presorting Services, Print and Mail Solutions, Product Marketing, Prospect, Sales, and..., Returned Mail Solutions, SaaS, Sales Management, Direct Sales, Sales Training, SAS70, Six Sigma, Social Media, Solution Selling, Electronic Payments, Strategic Planning, Strategic Partnership..., SWOT analysis, Total Quality..., Corporate Culture, Value Based Selling, Employee Satisfaction..., Customer Experience...
Education
Miami University 1982 — 1987
B.A., Political Science
Fairview High School
CSG International September 2007 - Present
CSG International January 1997 - Present
Structural Component Systems, Inc. July 2004 - September 2007
Skills
Agile Project Management, Software Project..., Requirements Analysis, Test Automation, Risk Management, Leadership, Integration, Web Development, Agile Methodologies, MIS, Software Development, SaaS, Software Design, Testing, Full SDLC, Program Management, ERP Software, Risk Assessment, Strategic Thinking, Scrum, agile, Training Delivery, Technical Training, Systems Analysis, Internal Audit, International..., Team Leadership, Coaching, Peer Mentoring, Enterprise Architecture
Education
Purdue University 2014 — 2014
Lean Six Sigma Green Belt Certification, A
Scaled Agile Academy 2013 — 2013
SAFe Program Consultant (SPC), Information Technology, A
Scaled Agile Academy 2013 — 2013
Scaled Agilist (SA), Information Technology, A
AIM Institute 2011 — 2012
AIM Leadership Academy, Information Technology
Rally Software 2009 — 2009
Certified Scrum Master, Information Technology, A
CSG International November 2014 - Present
Union Pacific Railroad November 2013 - November 2014
Securities America, Inc. Member FINRA/SIPC September 2003 - November 2013
Skills
Health Insurance, Talent Acquisition, Recruiting, Employee Relations, Performance Management, Deferred Compensation, Time Management, Retirement Planning, Applicant Tracking..., Human Resources, Leadership, Training, Talent Management, Interviews, Personnel Management
Education
Peru State College 1998 — 2002
Bachelor's Degree, Psychology/Sociology
Westside High School
Berkley Technology Services January 2014 - Present
CSG International October 2011 - December 2013
JP Morgan Chase June 2011 - October 2011
JP Morgan Chase - Chase Paymentech January 2007 - June 2011
Independent Consultant / Contractor July 2005 - February 2007
JP Morgan Chase - Chase Paymentech March 2005 - January 2007
Lakeland Electric November 2000 - March 2005
Verizon May 2000 - November 2000
Skills
.NET, Architecture, Software Development, Agile Project Management, Scrum, C#, VB.NET, PL/SQL, Oracle, WCF, Software Project..., Team Leadership, Visual Studio, Database Design, Visual Basic, Visio, TFS, SOA, XML, Metadata, Subversion, Mentoring, Development Management, Business Analysis, Microsoft SQL Server, Microsoft Coded UI, ATDD, SOAP, Merchant Card Processing, Electronic Payment..., High Availability, Disaster Recovery, Product Development, Agile Methodologies, Web Services, Web Applications, Software Design, SDLC, Enterprise Architecture, SQL, ASP.NET, T-SQL, Integration, Data Warehousing, IIS, SharePoint, Data Modeling, Enterprise Software, Linux, Java
Education
Northern Illinois University 2012 — 2014
Master of Business Administration (MBA)
Northern Illinois University 2012 — 2013
Certificate of Graduate Study, Management Information Systems
University of South Florida 1998 — 2000
Business, MIS
CSG International July 2014 - Present
Communication Logistics Inc. July 2012 - June 2014
TacoBell February 2006 - July 2012
Skills
3D Studio Max, Animation, Photoshop, C#, Maya, Illustrator, Flash, Microsoft Office, HTML 5, JavaScript, jQuery, CSS, XML, MySQL, PHP, AJAX, SQL, Microsoft SQL Server, Visual Studio, Dreamweaver, ASP.NET, MVC Architecture, Agile Methodologies
Education
Purdue University Calumet 2006 — 2011
Bachelor's degree, Computer Graphics Technology: Gaming and Animation
Werner Enterprises January 2012 - Present
CSG International March 2006 - December 2011
First Data Corporation July 2001 - December 2005
Skills
Software Quality..., Business Analysis, Software Project..., Test Planning, Business Process, Test Automation, Quality Assurance
Education
Metropolitan Community College 1984 — 1985
Yutan High School 1971 — 1984
High School Diploma, General Studies
Content Direct, a CSG Company January 2015 - Present
CSG International May 2012 - Present
ViaWest November 2011 - May 2012
Catholic Health Initiatives October 2010 - November 2011
Elavon, Inc. September 2002 - September 2010
AT&T Broadband (Comcast) December 2001 - September 2002
Coors Brewing Company January 2001 - December 2001
Qwest July 1999 - January 2001
Compaq March 1999 - July 1999
ExxonMobil May 1998 - March 1999
Skills
VMware, Active Directory, VMware ESX, Disaster Recovery, Virtualization, Windows Server, Servers, Citrix, Microsoft Exchange, Cloud Computing, Technical Support, Security, IIS, HP Blade, Citrix Metaframe, VPN, Operating Systems, Powershell, System Administration, DNS, High Availability, Networking, Cluster, DHCP, Microsoft SQL Server, Microsoft Technologies, Integration, Databases, XP, Enterprise Architecture, Domain Migrations, Terminal Services, SharePoint, Windows Clusters, Windows Server (NT,..., Microsoft Exchange..., VBScript, Security and Compliance, Firewalls, SQL Server (7, 2000,..., Active Directory Design, Group Policy, Hyper-V, SCVMM, SCOM, F5 BigIP
Education
Purdue University 1993 — 1998
BS, Computer Information Systems Technology
CSG International August 2015 - Present
CSG International June 2015 - August 2015
Northwest Missouri State University September 2014 - May 2015
The Store Kraft Manufacturing Company December 2011 - August 2014
Skills
Java, HTML5, CSS, Python, JavaScript, SQL, Programming
Education
Northwest Missouri State University 2013 — 2017
Computer Science, Junior
Beatrice High School 2009 — 2013
CSG International September 2013 - Present
CSG International July 2011 - September 2013
CSG International July 2010 - July 2011
Walgreens January 2010 - July 2010
Walgreens November 2008 - January 2010
Walgreens February 2008 - October 2008
Walgreens May 2007 - January 2008
Walgreens August 2001 - April 2007
Skills
Process Improvement, Analysis, Requirements Analysis, Retail, Strategy, Training, Business Process, Software Documentation, Visio, HTML, CSS, JavaScript, jQuery, SASS, SQL, Organization, Problem Solving, PHP, Web Services
Education
Northern Illinois University 2003 — 2007
Bachelors, Operations and Information Management
CSG International October 2011 - Present
AURORA BANK June 2005 - September 2010
COMCAST CORPORATION May 2004 - June 2005
THE RITZ-CARLTON HOTEL COMPANY May 2003 - February 2004
THE WALT DISNEY COMPANY February 1996 - May 2003
THE WALT DISNEY COMPANY November 1997 - December 2001
Skills
Leadership Development, Training, Coaching, Leadership, Team Building, Program Management, Organizational..., E-Learning, Budgets, Talent Management, Performance Management, Management, Employee Engagement, Training Delivery, Employee Relations, Succession Planning, Instructional Design, Organizational..., Onboarding, Executive Coaching, Human Resources, Talent Acquisition, Vendor Management, Workforce Planning, HRIS
Education
Sam Houston State University 1990 — 1995
Bachelor of Fine Arts, Communications; promotions and public relations
Pikes Peak Community College September 2003 - Present
Arapahoe Community College January 2011 - Present
Author January 2014 - Present
Battelle January 2015 - Present
Colorado Springs Utilities May 2009 - January 2015
State of Colorado September 2004 - May 2009
Pikes Peak Community College May 2002 - June 2004
CSG International February 2001 - April 2002
Jones Cyber Solutions November 1999 - February 2001
Skills
Visual Basic, Oracle, PL/SQL, SQL, Systems Analysis, C# 4.0, ASP.NET, WPF Development, Agile Methodologies, Scrum, SharePoint, InfoPath, Microsoft SQL Server, Oracle PL/SQL..., Informatica, HTML 5, XML, Visual Studio, C#, Programming, Software Development, .NET, Visio, JavaScript
Education
Regis University 2000 — 2002
Master's Degree, Computer Information Technology
Regis University 1996 — 1999
Bachelor's Degree, Computer Science
Verizon Wireless August 2013 - February 2015
Tata Consultancy Services January 2013 - July 2013
CSG International July 2008 - January 2013
Accenture February 2006 - April 2008
Hewlett-Packard February 2005 - January 2006
Pronto Networks July 2001 - January 2005
Skills
Project Management, Networking, Requirements Analysis, Oracle, TCP/IP, SQL, Change Management, Solution Architecture, DNS, System Administration, Databases, SOA, Tuxedo, Risk Management, Oracle RAC, Nagios, Network Administration, Singl.eView, Routing, High Availability, Web Server, OSS/BSS billing solution, Wi-Fi Hotspot..., Oracle 11g, AIX/Linux/HP-UX/Solaris, Shell/Perl scripting, Convergent Billing and..., Performance analysis of..., Use of SharePoint and..., Internet Bandwidth..., LAN/WAN, Layer 3 switches, Proxy server, Pre sales and Post..., Release (configuration)..., Requirement Analysis, Web Filtering, NAT, Routing Protocols, DNS management, DHCP, SMTP, Oracle SQL, Network Modeling, Network Operations, HTTP, HTTPS, Data Center..., Advanced knowledge of..., Telecom Billing and...
Education
Project Management Institute 2009 — 2009
PMP, Project Management
North Maharashtra University 1999 — 2001
Master's degree, Computer Science
Sardar Patel University 1996 — 1999
Bachelor's degree, Business Administration and Management, General
Canadian Western Bank June 2013 - Present
CSG International January 1997 - May 2013
Skills
Architecture, Agile Methodologies, Solution Architecture, Software Development, Enterprise Architecture, Unix, XML, Tuxedo, SQL PL, Oracle Applications, Requirements Analysis, SDLC, Business Analysis, Requirements Gathering, Integration, Business Process, SQL, Systems Analysis, Oracle
Education
Northern Alberta Institute of Technology / NAIT
Computer Systems Technology
Scottrade Center August 2015 - Present
Indiana State University July 2014 - August 2015
All-Star Performance January 2014 - May 2014
Lighthouse Partners August 2013 - November 2013
CSG International June 2010 - June 2013
Boys and Girls Clubs of America February 2010 - June 2010
Oscar's Pizza and Sports Grille May 2009 - June 2010
Red Bull May 2005 - May 2009
Skills
Direct Marketing, Team Leadership, Spanish, Articulate Communicator, High Organizational..., Self-management, Highly self-motivated, Multitasking Skills, Thrive in A Fast-paced..., Learning Quickly, Employee Training, Always Willing to Learn, Dependable Team Player, Meet Deadlines, Proficient Typing Skills, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Sales, Marketing Strategy, Marketing
Education
University of Iowa 2008 — 2009
Bachelor of Arts (B.A.), Economics
South Dakota State University 2005 — 2008
Business/Managerial Economics
CSG International - Content Direct October 2010 - Present
CSG International - Content Direct July 2009 - October 2010
CSG International January 2007 - July 2008
Skills
SaaS, Strategic Partnerships, Product Management, Business Development, New Business Development, Sales, Integration
Education
Northwestern University 2005 — 2008
Masters of Science
Purdue University 2000 — 2004
Bachelor of the Arts
McKinsey & Company April 2014 - Present
CSG International March 2012 - April 2014
McKinsey & Company January 2011 - March 2012
Northeastern University January 2010 - December 2010
OmniClaim June 2009 - December 2009
NTT Data Corporation June 2007 - July 2008
Skills
Data Warehousing, Business Intelligence, Database Design, SSIS, SSAS, SSRS, Pentaho, Datastage, Crystal Reports, Oracle, SQL Server 2000-2008, PL/SQL, Client Service, Product Development, Microsoft SQL Server, T-SQL, Analysis Services, Databases, SQL, Performance Tuning, Integration, Data Integration, Relational Databases, ETL, Data Modeling
Education
Northeastern University 2008 — 2010
Masters, Management Information Systems
Visvesvaraya Technological University 2003 — 2007
BE, engineering
Kumarans 1995 — 2003
CSG International December 2010 - Present
Intec June 2004 - December 2010
ADC Telecommunications June 1999 - June 2004
Saville Systems December 1992 - June 1999
Skills
Billing Systems, Requirements Analysis, Business Analysis, Telecommunications, SQL, Telecommunications..., Requirements Gathering, Integration, Data Migration, SDLC, Software Project..., Systems Analysis, Solution Architecture, Oracle, PL/SQL
Education
Northern Alberta Institute of Technology 1986 — 1993
Computer Systems Technology
CSG International January 2000 - Present
CSG International January 2000 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Southeast Community College-Milford 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Computer Science
University of Nebraska at Omaha
CSG International August 2014 - Present
Product Development Technologies June 2012 - August 2014
Milwaukee School of Engineering September 2008 - May 2012
PDT June 2011 - September 2011
Skills
Android mobile App..., Software Design, Software Quality..., OOP, Java, Python, Linux, Software Engineering, Mobile Applications, Eclipse, Object Oriented Design, Android, Software Development, Git, Embedded Software
Education
Milwaukee School of Engineering 2008 — 2012
Bachelor of Science, Software Engineering
CSG International October 2013 - Present
CSG International July 2011 - October 2013
Planet Consulting October 2009 - July 2011
Comverse July 2004 - September 2009
CHR Solutions (Formerly Martin Group) August 2002 - July 2004
Level 3 Communications, LLC October 2000 - November 2001
Planet Consulting May 1996 - October 2000
Skills
Agile Methodologies, Web Services, XML, Microsoft SQL Server, .NET, Subversion, Software Development, Java, C#, Unix, Team Leadership, Oracle, Linux, ASP.NET, Visual Studio, AJAX, Ruby on Rails, JavaScript, ORM, Enterprise Architecture, UML, OOAD, SDLC, TMF, Technical Consultation, Product Development, Pre-sales, Software Project..., Software Design Patterns, Software Architectural..., Test Driven Development, Version Control, NoSQL, Big Data, REST, SOA, SaaS, Automated Software..., Client Relations, Client Liaison, Team Building, Continuous Integration, Build Automation, Data Analysis, Peer Reviews, Value Propositions, Recruiting, Interviewing Skills, Training, Confidentiality
Education
South Dakota State University 1992 — 1996
EY November 2014 - Present
Deloitte October 2012 - October 2014
Sapient November 2011 - September 2012
Said Business School September 2010 - November 2011
CSG International July 2011 - September 2011
Capgemini February 2007 - September 2010
Skills
Business Transformation, Financial Modeling, Risk Management, Information Technology, Management, Business Valuation, Transaction Processing, Business Analysis, Management Consulting, IT Strategy, Software Project..., Program Management, Business Strategy, Pre-sales, Requirements Analysis, Strategy, Business Process..., Cross-functional Team..., Mergers & Acquisitions, Project Portfolio..., Business Process, Project Management, Product Management, Change Management, Consulting, Due Diligence, Leadership, Corporate Finance, E-commerce, Valuation, Restructuring, Private Equity, Finance, Financial Services, Project Planning, Portfolio Management
Education
University of Oxford - Said Business School 2010 — 2011
MBA, Strategy, Finance
National Institute of Technology Rourkela 1998 — 2002
B.E., Chemical Engineering, Graduated summa cum laude - 84%; Top 1% of Class
First Data Corporation March 2012 - Present
CSG International October 2004 - June 2011
CSG International October 2002 - October 2004
CSG International February 1997 - October 2002
CSG International April 1994 - February 1997
American Cancer Society December 1991 - December 1993
March of Dimes Birth Defects Foundation November 1981 - December 1991
Skills
IT Management, Account Management, Team Leadership, IT Solutions, Change Management, Strategic Planning, Solution Selling, Professional Services, Vendor Management, Business Analysis, SDLC, Process Improvement, Cross-functional Team..., IT Service Management, Billing Systems, Resource Management, Team Building, Budget, Operating Budgets, Client Development, Project Management, Project Delivery, Management, CRM
Education
Nebraska Wesleyan University
Bachelor, Science Interpersonal Communications
CSG International June 2014 - Present
TransUnion October 2012 - June 2014
Northern Illinois University August 2011 - May 2012
Northern Illinois University August 2011 - May 2012
TransUnion May 2011 - August 2011
Caterpillar Inc. August 2010 - December 2010
Phi Sigma Kappa - Pi Pentaton Chapter August 2010 - December 2010
Phi Sigma Kappa -Pi Pentaton Chapter January 2010 - May 2010
Association of Information Technology Professionals (A.I.T.P) January 2010 - May 2010
GreenWorld Alliance June 2009 - August 2009
Skills
Microsoft Office, Excel, Word, Access, PowerPoint, Outlook, MS Project, Visio, SharePoint, MySQL, SAP, SAP Netweaver, SQL Server Management..., Gentran Integration..., Unicenter Service Desk, InTouch, Salesforce.com, Microsoft Excel, Leadership, Microsoft Word, Networking, SQL, Software Documentation, Analysis, Training, Data Analysis, Customer Service
Education
Northern Illinois University - College of Business 2011 — 2012
Masters, Management Information Systems
Northern Illinois University 2007 — 2011
Bachelors, Operations and Information Management
SunEdison August 2014 - Present
Equinix April 2014 - Present
Cybernation Inc. CA August 2008 - Present
Zebra Technologies August 2008 - Present
CSG International April 2013 - June 2014
Nintendo June 2012 - May 2014
Enterprise Products June 2011 - January 2014
Equinix Inc. 2014 - 2014
Equinix Inc. 2014 - 2014
Aviat Networks June 2013 - November 2013
Skills
Vertex O Series, Oracle eBTax, Taxware, Oracle E-Business Suite, ERP, Oracle Applications, Oracle, Integration, PL/SQL, Software Project..., Financials, Oracle R12 Financials, Sabrix 5.x
Education
Sardar Patel University 1994 — 1996
MBA, Finance
Sardar Patel University 1989 — 1994
BS, Electronics and Communication
Sainik School 1982 — 1989
CSG International March 2008 - May 2014
Argent Networks November 2007 - February 2008
Boston Communications Group 2004 - 2007
bcgi May 2003 - December 2006
ADC 1999 - 2003
Unica 2001 - 2002
lightbridge 1996 - 2000
EDS 1986 - 1994
Skills
Product Management, Consulting, Management, Mobile Devices, Marketing, Product Marketing, Telecommunications, SaaS, Start-ups, Process Improvement, Marketing Strategy, Strategic Partnerships, Market Research, Sales, Cloud Computing, Business Development, Wireless, Enterprise Software, Go-to-market Strategy, Cross-functional Team..., Solution Selling, CRM, Professional Services, Integration, Pre-sales, Strategy, Vendor Management, Program Management, Salesforce.com, Competitive Analysis, Software Project...
Education
Michigan State University
CSG International June 2015 - Present
HDR, Inc. December 2014 - June 2015
First Data Corporation September 2014 - December 2014
Kiewit January 2010 - June 2014
Kiewit October 1996 - December 2009
Kiewit September 1990 - September 1996
Skills
Payroll, Cost Accounting, Contract Management, PeopleSoft, Human Resources, Project Planning, Budgets, Process Scheduler, Accounting, Project Management, Employee Relations, Supervisory Skills, Forecasting, Analysis, Leadership, Management, Team Building, SAP, Process Improvement
Education
Midland University 1986 — 1990
Bachelor of Science (B.S.), Accounting
Synchrony Financial March 2015 - Present
Freddie Mac September 2013 - March 2015
AlixPartners September 2012 - September 2013
CSG International October 2010 - September 2012
Skills
Business Analysis, Management, Consulting, Financial Analysis, Finance, Financial Services, Project Management, Business Intelligence, Vendor Management, Enterprise Software, Executive Management, Portfolio Management, Financial Risk, Leadership
Education
University of Iowa - Henry B. Tippie College of Business
M.A., Economics
Nagoya University
Nagoya University Program for Academic Exchanges
Zhejiang University
B.A., Economics
ALTESS 2008 - 2013
7-Eleven August 2008 - December 2008
Radford University January 2007 - May 2007
Radford University August 2006 - May 2007
Blue Ridge Village Rehab Center June 2006 - August 2006
Chartwells (Higher Education Division) September 2005 - May 2006
Walmart June 2005 - August 2005
ARAMARK September 2004 - May 2005
CSG International June 2004 - June 2004
Chartwells (Higher Education Division) September 2003 - May 2004
Skills
Technical Writing, Public Affairs, Process Improvement, Adobe LiveCycle Designer, Adobe Acrobat, Microsoft Word, Microsoft Publisher, PowerPoint, Visio, BMC Remedy, Copy Editing, Publications Production, ITIL v3 Foundations...
Education
Radford University 2008 — 2009
Master of Science (M.S.), English Language and Literature/Letters
Radford University 2003 — 2007
Bachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing
CSG International September 2013 - Present
ATTO Technology, Inc. June 2007 - August 2013
Saab Sensis Corporation June 2006 - August 2006
Rochester Institute of Technology May 2005 - February 2006
American Axle & Manufacturing September 2004 - March 2005
Skills
C, C++, Java, Python, Assembly Language, VHDL, UML, Unix, Linux, Windows, OS X, Embedded Systems, Object Oriented Design, RTOS, Software Documentation, Version Control, Unit Testing, Debugging, Protocol Analyzer, API Development, GUI development, CPU design, Computer Hardware, Computer Repair, Programming, Computer Maintenance, SCSI, RAID, MS-DOS, Software Design Patterns, Agile Methodologies
Education
Rochester Institute of Technology 2002 — 2007
Bachelor of Science (Cum Laude), Computer Engineering, 3.4/4.0
Williamsville North High School 1999 — 2002
LinkedIn October 2013 - March 2015
LinkedIn November 2011 - October 2013
CSG International July 2011 - November 2011
West Corporation October 2010 - July 2011
Salesgenie March 2007 - March 2010
Metro Health Services Federal Credit Union September 2006 - March 2007
Nautica April 2006 - July 2006
Skills
Account Management, Salesforce.com, Direct Mail, Hiring, Direct Marketing, Research, Sales Support, Customer Satisfaction, Sales, Customer Experience, Customer Service, Marketing, Customer Retention, Marketing Communications, E-commerce, Project Management, Web Chat, Time Management, Sales Operations, Lead Generation, CRM, RightNow, Management
Education
San Diego State University-California State University 2000 — 2005
BS, Marketing
Wilcox High School 1996 — 2000
Yahoo! July 2012 - Present
Yahoo May 2011 - July 2012
UnitedHealth Group October 2008 - May 2011
UnitedHealth Group July 2006 - October 2008
Central States Health and Life Co of Omaha November 2002 - July 2006
CSG International 1999 - 2002
Skills
Vendor Management, Business Development, Process Improvement, Account Management, Cross-functional Team..., Contract Negotiation, Team Management, Business Analysis, CRM
Education
University of Nebraska at Omaha 2002 — 2006
MBA, Business Administration and Management, General
Midland Lutheran College 1996 — 2000
BSBA, Management
Fremont High School 1994 — 1996
Diploma
CSG International September 2011 - Present
McDonald's Corporation May 2007 - September 2011
Skills
Business Analysis, Requirements Gathering, Visio, SDLC, Vendor Management, Data Warehousing, Requirements Analysis, Integration, Web Design, IT Strategy, HTML 5, PHP, Google Analytics, Advanced CSS, JavaScript, Business Requirements, .NET, C#, Mobile Devices, SharePoint, XML, Project Management, Business Intelligence, MySQL, Software Project..., SQL, Silverlight, Photoshop, Xcode, Omniture
Education
Northern Illinois University 2006 — 2008
Theoretical Computer Science
CSG International November 2003 - Present
RC2 (formerly Learning Curve International) 1999 - 2003
ComEd 1997 - 1999
Skills
Microsoft SQL Server, Software Development, T-SQL, Software Deployment, Environment Management, Technical Support, System Design, Strategic Planning, Visual Basic, IIS, HTML, Microsoft Systems..., Microsoft Office, Project Management, Process Improvement, Data Migration, ETL, SQL Server, SQL, XML, Windows Batch, Powershell, Visual C#, XSLT, ASP, BMC Bladelogic, BMC ProactiveNet, Subversion
Education
Purdue University 1992 — 1996
BSIM, Industrial Management w/ Minor in MIS
Union Pacific Railroad May 2015 - Present
Physicians Mutual October 2012 - March 2015
CSG International September 2007 - December 2012
CSG Systems September 2007 - July 2011
InfoUS January 2007 - September 2007
Skills
SDLC, HP QTP and UFT, HP Quality Center and..., TestPlant's eggPlant, Test Automation, Software Quality..., Agile & Waterfall..., Requirements Analysis, Software Documentation, Test Planning, Troubleshooting, Manual Testing, UAT,..., Configuration Management, PL/SQL, SharePoint, Disaster Recovery, HP Sprinter, Windows 7, Rally, Windows, VBScript, Microsoft Office, Visio
Education
NBDC 1999 — 1999
Certification, Oracle DBA Certification, N/A
Southeast Community College 1988 — 1992
AAS, Design Engineering Structual Steel
Southeast Community College, Lincoln NE 1989 — 1990
Certification, Computer/Information Technology Administration and Management, 3.8
CSG International October 2010 - Present
Harris Corporation December 2006 - June 2010
Leitch Technology September 2003 - December 2006
Skills
Testing, Technical Documentation, Software Quality..., Integration, Test Planning, Quality Assurance, Technical Writing, Cross-functional Team..., Program Management, Agile Methodologies, Test Automation, XML, Requirements Analysis, Technical Support, Hardware, Troubleshooting, Manual Testing
Education
Purdue University 1999 — 2003
Bachelor of Arts, Professional Writing, Computer Technology
CSG International 2011 - Present
Red Hat May 2010 - May 2011
Bryan School of Business & Economics August 2009 - April 2011
YouTimeSolution January 2010 - May 2010
China Construction Bank July 2008 - July 2009
Shanghai Microelectronics Equipment Company, LTD. March 2007 - June 2007
Skills
Business Intelligence, Business Objects, Data Warehousing, SQL, SQL PL, SAP BI, ETL, Oracle, Microsoft SQL Server, Business Objects Data..., Data Mining, ETL Tools, Sap R2, SAP R/3, XML, HTML, ADO.NET, C++, C, ASP.NET, TCP/IP, JSP, VB.NET, Photoshop, AutoCAD, Lotus, VHDL, x86 Assembly, Unica, Microsoft Excel, Microsoft Word, .NET, Analysis, CRM
Education
UNC Greensboro 2009 — 2011
Master, Information Technology
University of North Carolina at Greensboro 2009 — 2011
Master, Information Technology
Shanghai University 2005 — 2008
Master, Intellectual Property Law
Shanghai University 2001 — 2005
Bachelor, Telecommunication
CSG International September 2006 - Present
Solutionary, Inc. April 2005 - June 2006
PapioTrade 2002 - 2005
Skills
Active Directory, Security, Information Security, Information Security..., Windows, Network Security, CISSP, Windows Server, Visio, SQL, System Administration, Troubleshooting, PCI DSS, Security Policy..., Threat & Vulnerability...
Education
Metropolitan Community College 2007 — 2010
Computer Science
University of Nebraska Lincoln 1989 — 1991
Mechanical Engineering
CSG International March 2014 - Present
Comcast Spotlight July 2011 - February 2014
Comcast Spotlight January 2010 - July 2011
Broe 2005 - 2007
Skills
Software Documentation, Active Directory, Computer Hardware, Enterprise Software, Blackberry Enterprise..., System Deployment, Problem Solving, Troubleshooting, Computers, Computer Repair, Business Development, iPhone Support, Microsoft Office, Windows 7, Software, Blackberry applications, Problem Analysis, Technical Support, Digital Media, Servers, Integration, Databases
Education
Metropolitan State College of Denver 1998 — 2004
Bachelor of Science (B.S.), Computer Systems/Web Design
Self-Employed September 2014 - Present
RepPro December 2014 - January 2015
CSG International September 2013 - December 2014
Coyote Logistics July 2010 - September 2013
Illinois Department of Transportation January 2009 - July 2010
Skills
jQuery, C#, JavaScript, SQL, Ruby, Scrum, Agile, Node.js, Backbone.js, MongoDB, PostgreSQL, iOS Development, Agile Methodologies, Object Oriented Design, C++, AJAX, HTML, ASP.NET MVC
Education
Northern Illinois University 2007 — 2010
Bachelor of Science (BS), Computer Science
CSG International September 2005 - Present
Skills
Requirements Analysis, Software Project..., Business Analysis, Agile Methodologies, Process Improvement, Requirements Gathering, Vendor Management
Education
Southeast Community College
University of Nebraska at Omaha
Management Information Systems, General
GHX June 2015 - Present
Society for Technical Communication (STC) June 1997 - Present
Imagine Communications April 2012 - April 2015
Ready, Set, Work Job Search Networking Group February 2009 - July 2014
CSG International November 1997 - March 2012
Society for Technical Communication, Rocky Mountain Chapter June 2006 - June 2007
U.S. Bank January 1985 - July 1997
Skills
Technical Communication, Technical Writing, Content Management, Content Development, Instructional Design, Manuals, Software Documentation, Documentation, Writing, Editing, Proofreading, Publications, Policies and Procedures, MadCap Flare, FrameMaker, Online Help, Adobe Acrobat, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Visio, Outlook, SnagIt, Telecommunications, Agile Methodologies, Web Content, E-Learning, Camtasia, Newsletters, Mentoring, Training, WordPress
Education
University of Denver 1992 — 1997
Master of Special Studies, Applied Communications major, Technical Writing emphasis
Regis University 1986 — 1990
Bachelor of Science, Management major, Economics minor
University of Denver 1992 — 1997
Certificate of Technical Writing, Applied Communications
WageWorks September 2013 - April 2015
WageWorks February 2011 - September 2013
WageWorks, Inc July 2010 - January 2011
Spots and Stripes January 2010 - March 2010
CSG International June 2008 - August 2008
Santa Clara University October 2007 - July 2008
Skills
Financial Analysis, Forecasting, Finance, Accounting, Budgets, Microsoft Office
Education
University of Denver 2015 — 2017
Master of Business Administration (M.B.A.)
Santa Clara University 2006 — 2010
Bachelor of Science (BS), Finance
iCIMS July 2015 - Present
CSG International March 2012 - July 2015
Time Warner Cable March 2011 - March 2012
Bell Environmental January 2010 - December 2010
Cablevision February 2009 - January 2010
Gotham Personnel August 2006 - February 2009
Skills
Salesforce.com, Telecommunications, Account Management, Managed Services, Solution Selling, Direct Sales, VoIP, Broadband, Co-location, B2B, Sales, Sales Management, IP, Cloud Computing, PRI, Telephony, Strategic Partnerships, Leadership, CRM, Call Centers, Unified Communications, Selling, Sales Process
Education
Pace University - Lubin School of Business 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Management Major, Psychology Minor
CSG International December 2011 - Present
CSG International December 2010 - Present
CSG Systems November 2006 - November 2010
Avanade 2003 - 2006
IBM Global Services January 2000 - January 2004
Skills
Agile Methodologies, Enterprise Architecture, SDLC, Software Development, Web Services, Microsoft Technologies, SOA, Solution Architecture, SaaS, Microsoft SQL Server, .NET, Software Project..., Requirements Analysis, T-SQL, C#, Architecture
Education
Missouri State University 1995 — 1999
Bachelors of Science, Object Oriented Computer Information Systems
West Interactive April 2014 - Present
Council Bluffs Community Schools September 2011 - April 2014
First Data Corporation August 2006 - April 2009
West Corporation January 2005 - August 2006
CSG International January 1998 - November 2003
Skills
Educational Technology, Teaching, Project Management, Manage Client..., Strategic Communications, Communication Industries, Billing Software Systems, Technical Liaison, CRM, Fundraising, Leadership, Customer Experience, Customer Service, Vendor Management, Call Centers, Telecommunications, Account Management, Process Improvement, Management, Business Analysis, Troubleshooting, Program Management, Telephony, Customer Satisfaction, Training, IVR, Salesforce.com
Education
Northwest Missouri State University 1990 — 1993
Human Environmental Resources & Management
CSG International July 2013 - Present
CSG International June 2012 - July 2013
CSG International October 2007 - June 2012
CSG International April 2006 - October 2007
Hewlett-Packard October 1999 - May 2003
MCI Corporation June 1996 - December 1997
MCI Corporation June 1993 - July 1994
Skills
Major Incident..., Problem Management, Trend Analysis, Project Management, Strategic Planning, Creative Writing, Resume Writing, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Budgets, Troubleshooting, Presentations, Proposal Writing
Education
Oral Roberts University 1987 — 1992
Marketing
CSG International 2010 - Present
Skills
Agile Methodologies, Software Quality..., Requirements Analysis, Quality Center, Testing, Quality Assurance, Troubleshooting, QTP, Regression Testing, Software Project..., Unix, Test Automation, User Acceptance Testing, Test Planning, Requirements Gathering, Integration, System Testing, Software Documentation, SQL, Databases, HP Quality Center
Education
Nebraska Wesleyan University 2002 — 2006
BA, Business Administration
CSG International March 2013 - Present
Fiserv August 2011 - April 2013
RR Donnelley (formerly Bowne & Co., Inc.) December 2007 - July 2011
Aon Hewitt (formally Hewitt Associates) February 2006 - December 2007
Solartech, Microsoft Learning Solutions June 2005 - February 2006
Mercedes Benz USA October 2004 - June 2005
Skills
SDLC, Requirements Analysis, Analysis, Visio, Software Development, Quality Assurance, Unix, Data Analysis, Software Project..., Integration, Testing, Systems Analysis, Databases, SharePoint, Software Documentation, Project Management, Business Requirements, Project Planning, XML, Process Improvement, Requirements Gathering, Business Analysis, .NET, Vendor Management, Management, Microsoft SQL Server, SQL, Agile Methodologies, Microsoft Office
Education
Ramapo College of New Jersey 2001 — 2005
BS
New Solutions Nutrition August 2011 - Present
CSG International March 2008 - Present
First Data Corporation April 1997 - March 2008
Information Technology Inc May 1994 - April 1997
Skills
Software Development, Strategic Planning, COBOL, Agile Methodologies, Testing, Business Analysis, Windows, VSAM, Syncsort, JCL, TSO, Team Leadership, Process Improvement, Mainframe, Requirements Analysis, Analysis, Integration
Education
Midland Lutheran College 1990 — 1994
BS, CIS, Mathematics
Darko Kravos Consulting Inc. 2005 - Present
IBM Canada Ltd. 2005 - 2005
Adastra 2004 - 2005
Darko Kravos Consulting Inc. 2002 - 2004
BearingPoint 2000 - 2002
Gamma-Dynacare Medical Laboratories 1999 - 2000
CSC 1998 - 1999
CSG International 1997 - 1998
Skills
Business Analysis, Business Intelligence, Project Management, Data Warehousing, ETL, Master Data Management, Data Integration, Management Consulting, Dodd-Frank, Capital Markets, Leadership, SDLC, Competitive Analysis, Enterprise Architecture, Team Leadership, IT Strategy, Solution Architecture, Requirements Gathering, Data Modeling, Governance, Data Warehouse..., Business Process
Education
Ryerson University
Computer Science
University of Belgrade
Theoretical Mathematics
Mathematical High School, Belgrade
Giesecke & Devrient June 2014 - Present
Giesecke & Devrient October 2011 - June 2014
CSG International January 2011 - September 2011
Intec Telecom Systems July 2008 - December 2010
Vivo January 2008 - July 2008
Telemig Celular September 2005 - December 2007
Skills
Roaming, Telecommunications, GSM, Billing, Mediation, Interconnect, Billing Systems, Revenue Management, Business Analysis, Requirements Analysis, Integration, Business Management, Pre-sales, MS Project, Oracle SQL, Unix, PL/SQL, Consultancy, OSS, BSS, Mobile, Customer Relations, Project Planning, Team Leadership, Business Strategy, Mobile Devices, Management, Solutions Marketing, UMTS, Open Source Software, WCDMA, 3G, Solution Architecture, Mobile Technology, Telco, Revenue Assurance, Mobile Communications, Invoicing, M2M, NFC
Education
Fundação Dom Cabral 2007 — 2008
MBA, Project Management
Pontifícia Universidade Católica de Minas Gerais 2002 — 2006
Graduation, Telecommunication and Electronic Engineering
CSG International April 2012 - Present
Cenveo June 2009 - March 2012
WorkflowOne December 2007 - July 2008
RR Donnelley January 2006 - September 2007
RR Donnelley January 2004 - January 2006
Moore Corporation January 2002 - January 2004
Pitney Bowes April 2001 - October 2001
Xerox Corporation June 1999 - April 2001
Moore Corporation February 1994 - June 1999
Moore Corporation January 1986 - February 1994
Skills
Business Planning, Product Launch, Compensation & Benefit, Digital Printing, Print Management, Offset Printing, New Business Development, Variable Data Printing, Solution Selling, Account Management, Sales Management, Sales Process, B2B, Strategic Planning, Marketing Strategy, Direct Sales, Management, Sales, Sales Operations, Training, Selling, Executive Management, Print On Demand, Product Marketing, Marketing, Strategy, Email Marketing, Forecasting, Strategic Partnerships, Project Management, Leadership, Direct Mail, Pricing, Manufacturing, Lead Generation, Key Account Management, Outsourcing, Business Strategy
Education
Miami University 1978 — 1982
Kenston High School
NetEnrich, inc. June 2015 - Present
Discover Soccer October 2009 - Present
Sailthru July 2014 - June 2015
Mindjet (via merger with Spigit) May 2013 - June 2014
CSG International September 2010 - April 2013
NovaStor Corporation February 2007 - February 2009
Ixia June 2004 - January 2007
Cendura October 2003 - March 2004
NetScreen Technologies May 2003 - October 2003
Techmar Communications July 1999 - March 2003
Skills
Account Management, Sales Operations, Salesforce.com, Sales, Sales Management, Business Development, SaaS, Enterprise Software, Cloud Computing, Lead Generation, New Business Development, Marketing, Leadership, Management, Email Marketing, Strategy, Start-ups, Solution Selling, Direct Sales, Strategic Partnerships, Channel, Storage, Channel Partners
Education
San Jose State University 2000 — 2002
M.A., Organizational, Interpersonal, and Intercultural Communication
San Jose State University 1994 — 1999
B.A., Political Science
A.T. Kearney 2011 - Present
CSG International 2005 - 2011
Accenture 2004 - 2005
ADC 1997 - 2004
Infosys 1995 - 1997
Education
The University of Chicago - Booth School of Business
MBA
Grant MacEwan University
National Institute of Information Technology
Honors Diploma
University of Mysore
Bachelor of Engineering
Upwork (formerly Elance-oDesk) May 2015 - Present
Elance-oDesk (formerly Elance) April 2014 - May 2015
Elance January 2014 - March 2014
Gigya September 2013 - December 2013
Gigya July 2012 - December 2013
Orbitz Worldwide February 2011 - June 2012
CSG International December 2008 - February 2011
Cognizant Technology Solutions March 2005 - November 2008
CSG International (formerly Telution) July 2004 - January 2005
Xerox Global Services October 2001 - June 2004
Skills
SaaS, SDLC, Software Development, Software Project..., Project Management, Software Implementation, Agile & Waterfall..., Account Management, Knowledge Management, E-commerce, Six Sigma, IVR, JIRA, Customer Relations, Project Delivery, Onboarding, CRM, Software Consulting, Management Consulting, Online Travel, Digital Media, User Acceptance Testing, Agile Methodologies, Requirements Analysis, Mobile Devices, Cloud Computing, Customer Service, Management, Strategy, Leadership
Education
Northwestern University 1995 — 2000
Bachelor of Science (BS), Industrial Engineering
Northwestern University 1995 — 2000
Bachelor of Science (B.S.), Journalism
IBM Global Business Process Services June 2015 - Present
CSG International January 2015 - June 2015
Solstice Mobile March 2013 - December 2014
Solstice Consulting February 2012 - March 2013
Skills
Mobile Applications, Objective-C, iPhone Application..., Xcode, App Store, Java, MySQL, Java Enterprise Edition, Eclipse, Jenkins, Sonar, JavaScript, .NET, Github, HTML, Spring, Agile Methodologies, Scrum
Education
Northwest Missouri State University 2010 — 2012
Master's degree, Computer Science
CSG International March 2014 - Present
CSG International August 2012 - March 2014
CSG International April 2009 - August 2012
CSG Systems November 2005 - April 2009
CSG Systems April 2002 - November 2005
Skills
Business Analysis, Product Management, Requirements Analysis, Software Project..., Leadership, Requirements Gathering, Billing Systems, Software Development, Pragmatic Marketing..., Process Improvement, Testing, SQL, Software Implementation, Business Requirements, Customer Service, Management, Project Management, Software Design, Customer Relations, Scripting, Telecommunications
Education
Northwest Missouri State University 1997 — 2002
BS, Mathematics
Northwest Missouri State University 1997 — 2002
BS, Mathematics Education
Arbor Bank July 2014 - Present
Omaha Metro Contract Marketing February 2013 - July 2014
Omaha Steaks July 2012 - December 2012
Omaha Metro Contract Marketing December 2011 - July 2012
CSG International July 2010 - November 2011
CAS, Inc. March 2006 - March 2010
RedDoor Marketing September 2004 - March 2006
CSMI August 2001 - September 2004
Skills
Public Relations, Promotions, Budgeting, Vendor Relations, Contract Negotiation, Sales Support, Staff Management, Direct Marketing, Database Marketing, Lead Generation, Direct Mail, Email Marketing, Marketing Strategy, Marketing Communications, Social Media, SEO, Google Adwords, Integrated Marketing, Customer Relations, Creative Development, Corporate Communications, Marketing Management, New Business Development, Advertising, Event Management, Strategic Planning, Copywriting, Direct Sales, Online Marketing, Media Relations, Sales Management, Account Management, Public Speaking, Trade Shows, Marketing Effectiveness, B2B, Business Development, Management, Multi-channel Marketing, Sales Operations, Creative Direction, Budgets, Marketing, Strategy, Customer Acquisition, Market Planning, Digital Marketing, B2B Marketing, Online Advertising, SEM
Education
Midland University
Master of Business Administration (M.B.A.), Finance Concentration
University of Nebraska-Lincoln
Bachelor of Journalism, Advertising / Marketing Communications
PrentissGrant Law April 2015 - Present
A Therapeutic Touch July 1989 - Present
White House Black Market November 2014 - April 2015
CSG International October 2013 - November 2014
Millard Public Schools September 2004 - October 2013
Skills
Customer Service, Leadership, Administration, Teamwork, Strategic Planning, Telephone Skills, Management, Fundraising, Team Building, Public Speaking, Microsoft Office, Microsoft Word, Data Entry, Nonprofits, Process Scheduler, Accounts Payable, Microsoft Excel, Event Management, Bookkeeping, Invoicing, Customer Experience, Account Reconciliation, Health, Newsletters, Proofreading, Tutoring, Youth Ministry, Youth Development, Sales, Marketing, Budgets, Sales Management, PowerPoint, Training
Education
University of Nebraska at Omaha 2015 — 2017
Bachelor's degree, Bachelor of General Studies, Business
Metropolitan Community College 2013 — 2015
General Studies Associate Degree, Business, Management, Marketing, and Related Support Services
School of Massage 1988 — 1989
Licensed Massage Therapist, Certificate/License
Nebraska Wesleyan University 1986 — 1988
General Electives
Southeast Community College 1984 — 1986
Business/General Studies, General Studies
Lincoln Northeast High School 1981 — 1984
High School Graduate, High School/Secondary Diplomas and Certificates
CSG International October 2010 - Present
CSG International June 2007 - October 2010
Convergys Corporation 1994 - 2006
Skills
Agile, Testing, Windows, Quality Center, Microsoft Office, Test Planning, SDLC, Agile Methodologies, Software Development, Integration, Quality Assurance, Requirements Analysis, Business Requirements, Software Project..., HP Quality Center, User Acceptance Testing, System Testing, Business Analysis, Requirements Gathering, Software Quality..., SQL
Education
Northwest Missouri State University 1990 — 1994
BS, Psychology Minor Computer Science
Auburn Senior High School 1986 — 1990
CSG International February 2012 - Present
CSG International January 2003 - February 2012
CSG International January 2001 - January 2003
First Data Corporation 1996 - 2001
University of Nebraska at Omaha August 1994 - December 1996
Skills
Business Analysis, Technical Writing, Requirements Analysis, FrameMaker, Billing Systems, Product Management, Agile Methodologies, Technical Documentation, E-Learning, Instructional Design, Management, Software Documentation, Training
Education
Miami University 1989 — 1993
BA, English
University of Nebraska at Omaha
MA, English
CSG International December 1999 - Present
Skills
Unix, Linux, SQL, Quality Assurance, HTML, Perl, Unix Shell Scripting, Troubleshooting, Test Planning, SDLC, Solaris, Software Development, XML, Microsoft SQL Server, Requirements Analysis, Software Quality..., Oracle, JCL, COBOLII, Assembly Language, Fortran, DB2, IMS DB/DC, Windows Programming, Telecommunications..., Service Center..., Billing Systems, Cable Broadband, Lead Generation, Sybase, Test Cases, Unit Testing, Integration Testing, IIS, Test Automation, Testing, PL/SQL, SOA, Databases, Visio
Education
Northern Illinois University 1979 — 1982
Bachelor of Science in Computer Science
ArcLight Consulting September 2014 - June 2015
CSG International January 2013 - January 2014
AJA Enterprises January 2006 - 2014
EchoStar Corporation April 2010 - January 2013
AJA Enterprise 2005 - 2013
Functional Consultant HCM 2006 - 2009
HACLA 2008 - 2008
Oracle 1998 - 2006
Oracle 1998 - 2006
MCI 1995 - 1996
Skills
ERP, HRIS, Network Administration, Analysis, Oracle E-Business Suite, Oracle Applications, Requirements Analysis, Business Analysis, Documentation, Change Management, Team Leadership, Business Process, Databases, OBIEE, Problem Solving, Oracle HR, Cornerstone, iRec, Applicant Tracking..., Payroll, Onboarding, Personnel Management, SDLC, Performance Management, Human Resources, Software Documentation, Consulting, Employee Benefits, Management, System Administration, Testing, Oracle, Training, Vendor Management, Integration, Business Intelligence, Program Management, SaaS, Enterprise Software, Information Technology
Education
Pueblo Community College
Regis University
BS
University of Phoenix
MS
Infogroup June 2013 - Present
Tutoring for Fast Results December 2011 - Present
Fundraising with Shaklee October 2011 - Present
Shaklee Independent Distributor - Creating Financial Independence January 1987 - Present
The Healing Gallery 2012 - 2013
Data Technologies Incorporated February 2012 - November 2012
CSG International October 2009 - December 2011
CSG International October 2005 - October 2009
CSG International 1984 - 1992
Skills
Product Management, Business Analysis, Requirements Analysis, Software Project..., Integration, Billing Systems, Telecommunications, Vendor Management, Process Improvement, Team Building, Training, Analysis, Agile Methodologies, Leadership, Project Management, Business Development, Management, Strategy, Sales, Cross-functional Team..., Testing, Start-ups, Coaching, Product Development, Quality Assurance, E-commerce, Software Documentation, SDLC, CRM, SaaS, Program Management, Customer Service, Team Leadership, Strategic Planning, Account Management
Education
Metropolitan Community College
Scotiabank October 2012 - Present
Rogers Communications July 2011 - August 2012
Hudson's Bay Company October 2010 - June 2011
comverse July 2006 - August 2010
CSG International April 2005 - June 2006
ITSP September 2000 - March 2005
Skills
Java Enterprise Edition, Software Development, Agile Methodologies, Unix, ClearCase, Weblogic
Education
Shanghai University 1988 — 1992
Bachelor's degree, Computer Science
CSG International May 2013 - Present
CSG Systems May 2010 - Present
CSG Systems, Inc. July 1998 - May 2010
CSG Systems 1998 - 2009
Skills
Software Project..., Business Analysis, Project Management, SharePoint, Agile Methodologies, Requirements Analysis, Program Management, Integration, Databases, SQL, Product Management, SaaS, Testing
Education
Oklahoma State University 1985 — 1989
Bachelor of Arts (BA), music, business, computers
Tulsa Community College 1980 — 1982
Associate's degree, Computer Programming
CSG International July 2013 - Present
CSG International July 2001 - July 2013
Planet Consulting 1996 - 2001
Skills
Agile, Software Development, Requirements Analysis, Application Architecture, Integration, Interfaces Design, Certified Project..., Agile Methodologies, PMP, Software Project...
Education
Northern State University 1985 — 1990
West Corporation July 2014 - Present
AAA Life Insurance Company October 2011 - July 2014
CSG International March 2009 - February 2010
ASC Information Technology September 2007 - December 2008
First Data Corporation November 1999 - April 2005
First Data Corporation February 1997 - November 1999
First Data Corporation April 1995 - February 1997
First Data Corporation April 1989 - June 1995
Skills
VoIP, Telecommunications, Systems Analysis, SDLC, Solution Architecture, Unix, Cisco Technologies, Call Centers, Data Center, Servers, Active Directory, Analysis, Disaster Recovery, IVR, Networking, Integration
Education
University of Nebraska at Omaha 2001 — 2007
BGS, (Electronic Engineering & Technology, MIS, Computer Science)
Metropolitan Community College 1990 — 1992
Computer Science
CSG International May 2011 - Present
Scripps Networks Interactive November 2004 - April 2010
Jones Media Networks February 2000 - November 2004
KPMG September 1996 - February 2000
Colorado Association of School Executives June 1994 - August 1996
Skills
Strategy, Financial Analysis, Mergers, Financial Modeling, Telecommunications, Management, Forecasting, Budgets, Mergers & Acquisitions, Finance, Sarbanes-Oxley Act
Education
Metropolitan State University of Denver 1993 — 1996
BS, Accountancy
CSG International August 2003 - Present
Skills
SQL, Software Development, Web Services, Agile Methodologies, Solution Architecture, Integration, SOA, XML, Enterprise Architecture, Requirements Analysis, Architectures, Software Project..., Software Design, Java Enterprise Edition, System Architecture
Education
Moravian College 1993 — 1997
United Health Group March 2014 - Present
SEAKR Engineering June 2012 - October 2013
Lockheed Martin January 2007 - June 2012
Accenture September 2005 - December 2006
CSG International October 2000 - June 2005
Qwest February 1999 - October 2000
Lockheed Martin March 1987 - January 1999
Lockheed Martin March 1987 - January 1999
Skills
Analysis, Program Management, Process Improvement, Financial Analysis, Risk Management, Military, Aerospace, Integration, Government, Proposal Writing, Requirements Analysis, Requirements Management, Information Assurance, Six Sigma, Project Management, Incurred Cost Submission
Education
Columbine
Regis University
Bachelor of Applied Science (BASc), Business Administration and Management, General
DMSi Software December 2013 - Present
CSG International September 1997 - December 2013
Skills
Product Management, Project Management, Customer Service, Business Analysis, Requirements Gathering, Business Requirements, Project Delivery, Account Management, Agile Methodologies, Billing Systems, CRM, Cross-functional Team..., Integration, PMP, Process Improvement, Program Management, Project Planning, Requirements Analysis, SDLC, SaaS, Software Documentation, Software Project..., Team Leadership, Telecommunications, Vendor Management, Visio
Education
Nebraska Wesleyan University 1991 — 1995
BS Business Administration, Finance
Suncor Energy January 2012 - Present
Suncor Energy January 2005 - January 2012
CSG International October 2000 - January 2005
MCI Corporation August 1998 - October 2000
Lockheed Martin October 1995 - August 1998
Skills
SAP, Variance Analysis, Financial Analysis, Financial Modeling, Financial Reporting, Forecasting, Accounting, SAP BW, Petroleum, Capital Budgeting, Energy, Cost Accounting, Microsoft Excel, Corporate Finance, Training Delivery, Analysis, Finance, Internal Controls, Sarbanes-Oxley Act
Education
Regis University 2006 — 2008
Master of Business Administration (MBA)
Southern Utah University 1991 — 1994
Bachelor's degree, Business Administration and Management, General
ReliaSource (sub to Northrop Grumman) October 2014 - Present
The SI Organization, Inc. September 2013 - March 2014
CSG International October 2012 - March 2013
GH Engineering June 2012 - October 2012
TASC, Inc. January 2011 - June 2012
Sybase May 2009 - August 2010
Northrop Grumman October 2008 - February 2009
Volt Technical Resources (1099) June 2008 - July 2008
ManTech IS&T August 2007 - April 2008
Lockheed Martin Information Technology September 2003 - August 2007
Skills
DOD 8570 (Security+), Oracle, Unix, PL/SQL, SDLC, Database Design, Microsoft SQL Server, ETL, Integration, Databases, XML, Visio, Regular Expressions, Shell Scripting, Awk, Perl, Data Modeling, SQL, Software Development, Linux, Software Engineering, Systems Analysis, Java, Eclipse, Oragle 10g DBA, Sed, Vi, Cron, APEX 4.1, vSphere ESXi Hypervisor
Education
George Mason University School of Engineering 2011 — 2012
Certificates
Strayer University 1993 — 1995
MS
Portland State University 1982 — 1984
BS
Southern Oregon University 1980 — 1982
CSG International September 2014 - Present
CSG International September 2007 - August 2014
Westcon 2002 - 2007
Skills
Solution Selling, Account Management, Telecommunications, Sales, Customer Service, VoIP, Marketing, Cloud Computing, SaaS, Enterprise Software, CRM, Product Management, Managed Services, Channel Partners
Education
University of Nebraska at Omaha 1999 — 2002
Bachelor of Science in Marketing - Communications Minor
Northwestern College 1998 — 2000
CSG International February 1999 - Present
Nortel Networks May 1996 - February 1999
Skills
.NET, C#, WCF, LINQ, C++, Solaris, Web Services, .NET, Software Development, Agile Methodologies, Microsoft SQL Server, XML, Eclipse, Java Enterprise Edition, SOA, Software Engineering, Enterprise Architecture, Software Design, Scrum, C++, Windows, Unix, WCF, Unix Shell Scripting, C#, SOAP, Architecture, SQL
Education
Southern Methodist University 1995 — 2007
MS, computer science
Nanjing University 1984 — 1988
computer science
CSG International June 2011 - Present
Comcast Cable September 2003 - May 2011
Adelphia Media Services October 2001 - September 2003
Skills
Budgets, Telecommunications, Finance, Project Management, Leadership, Process Improvement, Business Planning, Financial Analysis, Integration, Program Management, Strategic Planning, Business Analysis, Strategy
Education
Penn State University 1997 — 2001
Bachelor of Science, Accounting
CSG International August 2014 - Present
CSG International August 2011 - August 2014
CSG Systems November 2010 - August 2011
CSG International August 2009 - December 2010
CSG International October 2004 - August 2009
The Sports Authority September 2003 - October 2004
RE/MAX August 2002 - September 2003
Verado October 2000 - January 2002
ICG Communications April 1998 - October 2000
ICG Communications, Inc. March 1997 - April 1998
Skills
Active Directory, Software Documentation, Servers, Troubleshooting, SDLC, Security, Testing, Software Development, Networking, Operating Systems, Technical Support, Windows
Education
Metropolitan State University of Denver 1996 — 1996
Bachelor of Science, Computer Information Systems and Management Science
University of Northern Colorado 1991 — 1995
Bachelor of Science, Computer Information Systems and Management Science
Teachers Retirement System of NYC April 2014 - Present
CSG International February 2013 - March 2014
Bridgewater Associates August 2012 - February 2013
Axis Capital June 2011 - August 2012
AllianceBernstein May 2010 - May 2011
T-Mobile September 2005 - May 2010
Verizon September 2003 - August 2005
Lifeline Communications May 2001 - August 2003
Nortel Networks October 2000 - April 2001
OCBC Bank January 2000 - September 2000
Skills
SDLC, SQL, Oracle, PL/SQL, T-SQL, Requirements Analysis, Business Analysis, SOA, Agile Methodologies, XML, .NET, C#, VB.NET, Vendor Management, Java, Testing, Windows, Project Management, Quality Assurance, C, Data Migration
Education
Osmania University
Master's degree, Mathematics and Statistics
CareFusion September 2014 - Present
CareFusion October 2012 - September 2014
CareFusion May 2009 - October 2012
IMS Health March 2003 - May 2009
A & A Pain Institute of St. Louis May 2000 - January 2003
CSG International May 2002 - August 2002
CSG International May 2001 - August 2001
Skills
Process Improvement, Cross-functional Team..., Business Analysis, Pricing, Healthcare, Project Management, Contract Management, Segmentation, Strategic Planning, Data Analysis, Contract Negotiation, Pharmaceutical Industry, Business Development, Leadership, Training, Product Development
Education
Murray State University
Bachelor of Science, Telecommunications Systems Management
Northern Illinois University
Master of Business Administration, MBA
CSG International August 2005 - May 2014
Echostar January 2000 - July 2005
Skills
SDLC, Integration, Vendor Management, Testing, SharePoint, Requirements Analysis, Quality Assurance, Software Documentation, Business Analysis, Cross-functional Team..., Project Management, Troubleshooting, Process Improvement, Program Management, Software Development, Requirements Gathering, Account Management, Billing Systems, SQL, Technical Writing, German, Data Analysis
Education
Metropolitan State College of Denver 2011 — 2016
BS, ACS Certified, Chemistry
Metropolitan State College of Denver 1997 — 2003
BA, Journalism, minor in German
CSG International July 2013 - Present
CSG Systems May 2010 - Present
Monitronics International February 2009 - April 2010
Kubra November 2002 - August 2008
Footstar March 2001 - May 2002
Footstar November 1998 - March 2001
IBM January 1997 - March 1998
IBM April 1994 - January 1997
Skills
Process Improvement, Outsourcing, Management, Technical Support, System Administration, Vendor Management, IT Operations, Data Center, Team Building, Leadership, Project Management, Disaster Recovery, Integration, Team Leadership, Information Technology, Business Analysis, IT Management
Education
Texas Institutes 1976 — 1976
Data Processor Certification, Data Processing
Our Lady of the Lake University
Business Management
CSG International July 2013 - Present
First National Bank of Omaha March 2011 - July 2013
Deloitte July 2011 - March 2012
First National Bank of Omaha January 2008 - July 2011
Werner Enterprises November 2005 - January 2008
Deloitte & Touche August 2004 - November 2005
Tenaska 2003 - 2004
Northwest Missouri State University 2002 - 2003
Skills
IT Audit, CISA, Information Security..., SAS70, Auditing, Sarbanes-Oxley Act, PCI DSS, Risk Management, Enterprise Risk..., Internal Audit, Risk Assessment, COBIT, Internal Controls, Budgets, Insurance, SSAE 16
Education
Northwest Missouri State University 2001 — 2003
Master of Business Administration (MBA), Management Information Systems, 3.86
Northwest Missouri State University 1997 — 2001
Bachelor of Science (B.S.), Accounting, 3.79
CSG International October 2010 - Present
First Data Corporation October 1990 - August 2010
Priority Data 1989 - 1990
Skills
Agile, .NET, SQL Server, C#, Unix, Windows, XML, Web Services, SOA
Education
Rensselaer Polytechnic Institute 1984 — 1988
Bachelor of Science (B.S.), Aeronautic Engineering
CSG International June 2012 - Present
CSG International June 2010 - June 2012
IMLeagues May 2009 - August 2009
ANZ July 2007 - July 2008
Keane India Pvt Ltd September 2005 - July 2007
Skills
Software Development, Agile Methodologies, Web Services, .NET, C#, SOA, Microsoft SQL Server, C, C++, XML, WCF, SDLC, Perl, ASP.NET, WCF Services, SQL
Education
North Carolina State University 2008 — 2010
Master's degree, Computer Science
Thadomal Shahani Engineering College, Mumbai, India 2001 — 2005
Undergraduate, Computer Engineering
Union Pacific Railroad September 2014 - Present
Union Pacific Railroad November 2013 - September 2014
True Blue Computer Solutions, LLC February 2009 - December 2013
Union Pacific Railroad June 2013 - November 2013
CSG International June 2011 - June 2013
CSG International June 2010 - June 2011
E&A Consulting Group June 2006 - June 2010
Avatech Solutions December 2005 - June 2006
Engineering Design Consultants December 2002 - December 2005
Olsson Associates May 2000 - December 2002
Skills
Railroad Engineering, Civil Engineering, Process Improvement, Microstation, Active Directory, Windows Server, DNS, Troubleshooting, Group Policy, Technical Support, DHCP, System Administration, Microsoft Office, BMC Remedy, IIS, IT Service Management, Backup Exec, Windows, Microsoft SQL Server, Windows 7, VMware, Network Security, Disaster Recovery, Security, Asset Management, Hyper-V, Networking, Firewalls, Asset Managment, ITIL, Computer Hardware, Documentation, HP, Software Documentation, VMware ESX, DFS, Network Administration, Windows Server 2008, SQL Server, AutoCAD Civil 3D, AutoCAD, MicroStation
Education
Southeast Community College 1998 — 2000
AAP, Architectural Engineering
Werner Enterprises September 2015 - Present
CSG International October 2013 - September 2015
Applied Underwriters August 2013 - October 2013
Data Support Systems, Inc. May 2013 - July 2013
Gallup August 2012 - March 2013
College of Saint Benedict and Saint John’s University January 2009 - May 2012
Remembermephotography May 2004 - May 2012
Computers911411 December 2007 - December 2010
Deer Run Golf Course May 2005 - August 2008
Skills
Microsoft Excel, Microsoft Office, Customer Service, Social Media, Social Networking, Facebook, Networking, Windows, Event Planning, Entrepreneurship
Education
St. John's University 2008 — 2012
Bachelor of Arts (BA), Computer Science and Economics
Holy Family Catholic High School
Progression Volleyball Consulting September 2014 - Present
Top Flight Volleyball Club LLC May 2013 - October 2014
CSG International November 2012 - May 2013
Water Quality Association January 2011 - November 2012
Mercer University August 2010 - January 2011
NOW Foods June 2009 - September 2009
Lasell College September 2008 - December 2008
Newbury College September 2007 - September 2008
Harper College August 2004 - November 2006
DBS Communications 2004 - 2005
Skills
Coaching, Operations Management, Research, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Public Speaking, Microsoft Word, Editing, Event Planning, Social Media, Project Management, Outlook, Event Management, Sales, New Business Development, Leadership, Marketing, Fundraising, Volleyball, Strategic Planning, Recruiting, Project Planning, Nonprofits, Time Management, Sports, Account Management, Consulting
Education
Newbury College 2007 — 2010
B.S, Business Administration with a Concentration in Sports Management
International SOS September 2013 - Present
CSG International March 2010 - September 2013
Computershare April 2003 - March 2010
Imagetec LP January 1999 - April 2003
Skills
Customer Retention, Sales Management, CRM, B2B, Account Management, Solution Selling, Lead Generation, New Business Development, BPO, Business Development, Strategic Planning, Marketing Strategy, Key Account Management, Call Center, Outsourcing, Product Marketing, Business Strategy, Project Management, Team Leadership, Contract Negotiation, Deal Closure, Integrated Marketing, Budget Forecasts, SaaS
Education
Northern Illinois University 1991 — 1993
BS, Economics
The Ohio State University 1988 — 1991
Engineering
CSG International September 2014 - Present
Dell Services January 2011 - September 2014
Convergys Corporation May 1997 - December 2009
Education
Southeast Community College
ASSOCIATE OF APPLIED SCIENCE, COMPUTER PROGRAMMING
CSG International September 2010 - Present
Verizon October 2008 - September 2010
Education
The University of Texas at Arlington 2005 — 2007
National Institute of Technology Durgapur 1998 — 2002
B.E, CSE
Jeppesen 2008 - Present
Comverse 2005 - 2008
Booz Allen Hamilton 2003 - 2004
Self Employed 2002 - 2003
CSG International 2001 - 2002
USWest/Qwest, Telecommunications 1999 - 2001
Kinder Morgan 1998 - 1999
URS Corporation 1989 - 1998
Environmental Science and Engineering, Inc 1987 - 1989
Skills
Program Management, PMP, Change Management, Process Improvement, SDLC, Project Management, PMO, Business Analysis, Software Project..., Agile Methodologies, Vendor Management, Integration, Resource Management, Requirements Analysis, Project Portfolio..., Visio, Management, MS Project, Agile Project Management, Cross-functional Team..., Business Process..., Quality Assurance, Leadership
Education
Nebraska Wesleyan University
Bachelor of Science (BS), Chemistry/Education
CSG International June 2012 - Present
CSG International May 2002 - June 2012
Skills
Requirements Analysis, Integration, Business Analysis, Billing Systems, Agile Methodologies, Requirements Gathering, Business Requirements, Telecommunications, Software Project..., SDLC, Program Management, Enterprise Architecture, Vendor Management
Education
Saint Mary's University of Minnesota 1997 — 2001
BA, Political Science, English Literature
CSG International January 1994 - June 2011
Skills
Software Development, SQL, C#
Education
The University of South Dakota 1970 — 1974
Bachelor's degree, Computer Science
Metropolitan Community College 2011 — 2013
Information Technology
SCL Health January 2015 - Present
Douglass & Associates,Co, LPA November 2013 - Present
DaVita Kidney Care October 2014 - December 2014
DaVita December 2011 - September 2013
Kaiser Permanente April 2005 - December 2011
State of Colorado - Department of Human Services 2004 - 2005
ZOLL Medical Corporation 2002 - 2003
CSG International 1998 - 2002
Skills
Process Improvement, Business Analysis, EHR, HIPAA, Program Management, Leadership, Healthcare Information..., Healthcare, SDLC, Hospital Information..., Large Systems..., Medical Billing, Agile Methodologies, Rules Engines, Operations Management, Change Management, Requirements Analysis, Transformational..., Cross-functional Team..., Business Transformation, Legal Compliance, SOX Compliancy, EMR, Billing Solutions, Vendor Management, Visio, SharePoint, Epic Systems, Microsoft SQL Server, Quality Assurance, Business Intelligence, Project Management, Software Documentation, Informatics, Revenue Cycle, Software Development, Budget Process, IT Operations, Integration, Analysis, Strategy, Scrum, Waterfall, Mobile Applications, EDI, Reporting & Analysis, HL7, Security Audits, Kronos
Education
Metropolitan State College of Denver
Bachelor's Degree, Computer Information Systems
Oregon Health & Science University
American Medical Informatics Association (AMIA), Biomedical & Health Informatics
West Corporation April 2014 - Present
Heartland Medical Billing May 2013 - January 2014
CSG International June 2012 - May 2013
Affinitas Corporation September 1999 - June 2012
SITEL Corporation 1989 - 1999
Skills
Call Center, CRM, Customer Retention, Vendor Management, Account Management, Direct Marketing, Lead Generation, B2B, Customer Acquisition, Salesforce.com, Customer Satisfaction, BPO, Call Centers, New Business Development, Strategy, Business Development, SaaS, Outsourcing, Telemarketing, Telecommunications, Direct Sales, Customer Experience, Sales Process, Leadership, Team Building, Team Leadership, Sales Operations, Strategic Partnerships, Process Improvement, Sales, Selling, Management, Online Marketing, Sales Management, Email Marketing, Training, Inbound Marketing, Workforce Management, Marketing, Marketing Strategy, Client Services, Marketing Management, Direct Mail
Education
Northwest Missouri State University
Bachelor of Science (BS), Public Relations and Marketing
University of Nebraska at Omaha
All About Pets Veterinary Center October 2009 - November 2011
CSG International April 2006 - March 2009
Analysts International July 2005 - March 2006
State of Nebraska January 1999 - January 2004
Advanced Business Consultants January 1997 - January 1999
Security Benefit Group January 1995 - January 1997
State of Nebraska January 1991 - January 1995
Skills
Software Development
Education
Southeast Community College
Associate of Applied Science Degree, Computer Programming Technology
University of Nebraska
Bachelor of Science Degree, Education
Lincoln Financial Group June 2012 - Present
CSG International January 2008 - November 2011
Skills
MS Project, MS Windows, MS Sharepoint, Outlook, Customer Service, Customer Experience, Customer Retention, Training Delivery, Software Documentation, Hiring Employees, Project Staffing, Staff Supervision, Staff Management, Microsoft Word, Microsoft Excel, Microsoft Office 2007, Microsoft PowerPoint
Education
Nebraska Wesleyan University 2009 — 2009
Certificate, Project Management
University of Nebraska-Lincoln
Bachelor of Arts (B.A.), Business Psychology
Creighton University Medical Lab July 2012 - February 2013
CSG International August 2007 - February 2010
First Data July 1996 - July 2007
Skills
Excellent verbal and..., Phlebotomy, Wide range of..., Adept with computer..., Hematology/Urinalysis, Clinical Chemistry, Blood Bank, Clinical Microbiology, Basic Life Support, Communication
Education
Southeast Community College 2010 — 2012
Associate of Applied Science, Medical Laboratory Technology
Metropolitan Community College 1999 — 2002
Associate's degree, Web Design
Wayne State College
Bachelor of Science Degrees, Biology and Broadcast Communications
CSG International October 2006 - Present
Comtec Inc. October 2001 - June 2007
Citibank (Banamex USA) January 1998 - October 2001
Skills
SQL, Microsoft SQL Server, Unix, Databases, Integration, Software Project..., Business Analysis, .NET, Agile Methodologies
Education
Montclair State University
Bachelor of Science (B.S.), Business Administration (Management Information Systems)
Self-employed March 2007 - Present
CSG International June 2004 - March 2007
TD Ameritrade August 1999 - October 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Social Media, Microsoft Word, PowerPoint, Strategic Planning, Inventory Management, Public Relations, Event Planning, Team Leadership, Project Management, Team Building, Event Management, Account Management, Outlook, Spanish, Time Management, Marketing Communications
Education
Metropolitan Community College 2004 — 2006
Associate of Arts (AA), Interior Design
University of Iowa 1989 — 1993
BA, Spanish Language and Literature
Aetna March 2013 - Present
Methodist Health System March 2012 - December 2014
CSG International May 2002 - June 2009
Education
Nebraska Methodist College 2011 — 2012
Bachelor of Science (BS), Registered Nursing/Registered Nurse
University of Nebraska at Omaha
Bachelor of Arts (BA), Communication, Journalism, and Related Programs
CSG International
Skills
SOA, Agile Methodologies, Software Development, Integration, Software Project..., Requirements Analysis, XML, Web Services, Business Analysis, Telecommunications, SQL, Oracle
Education
Northern Alberta Institute of Technology / NAIT 1993 — 1995
CSG International May 2013 - Present
First Data Corporation March 2006 - April 2013
Guoxin Lucent Technologies Network Technologies Co., Ltd. May 2000 - September 2004
Education
Westisde High School 1993 — 1997
Metropolitan Community College
CSG International March 2013 - Present
Education
Metropolitan Community College
CSG International September 2014 - Present
Best Buy August 2010 - September 2014
Dark Light Studios LLC. June 2013 - August 2013
Coachouse Gifts October 2009 - December 2009
Vector Marketing May 2009 - August 2009
Skills
Industrial Engineering, Certified Green Belt, Six Sigma, Safety, Logistics, Inventory Control, Inventory Management, 5S, Ergonomics, Pareto Analysis, Linear Programming, Simulations, Statistical Data..., Engineering Economics, Kaizen, Kanban, Microsoft Excel, Microsoft Word, Customer Service, Windows, Microsoft Office, PowerPoint, Research, English, Outlook, Marketing, Teaching
Education
South Dakota School of Mines and Technology 2008 — 2014
Bachelor of Science (BS), Industrial Engineering
RCS - A Division of iHeartMedia August 2008 - Present
RCS - A Division of iHeartMedia October 2000 - Present
CSG International May 1997 - October 2000
Skills
Software Development, SQL, Agile Methodologies, Software Design, HTML, Visual Studio, C#, C++, Android, Management, ASP.NET, Product Development, Product Management, Perforce, Networking, XML, Web Services, .NET, HTML5
Education
University of Nebraska at Kearney 1993 — 1997
Bachelor's degree, Comprehensive Computer Science
Mid-Plains Community College 1989 — 1991
Associate of Arts (AA), Computer Science
Microsoft June 2014 - Present
CSG International February 2013 - May 2014
Tek Services August 2011 - February 2013
Education
Southern Illinois University, Carbondale
Master's degree