First Data Corporation
Industry: Financial services company
DescriptionHeadquarters: Atlanta, Georgia, United States Founded: 1971 Subsidiaries: First Data, CardConnect Corp., Clover Network,
First Data Corporation List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at First Data Corporation. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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9,044 First Data Corporation employees in database. Find out everything there's to know about First Data Corporation employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
First Data Corporation Employees
Epicor Software Corp 2012 - Present
First Data Corporation 2003 - 2012
Allnet Communications / Frontier Communications / Global Crossing 1985 - 2001
Michigan Bell Telephone Co. / Ameritech 1978 - 1985
Skills
PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Project Management, Process Improvement, Quality Assurance, Telecommunications, Sales Process, Services Delivery, Management, Account Management, Solution Selling, Salesforce.com, Team Leadership, SaaS, Leadership, Customer Satisfaction, Program Management, Training, Vendor Management, Direct Sales, Business Analysis, Sales Management, New Business Development, Managed Services, Networking, VoIP, Strategic Partnerships, Cloud Computing, Professional Services, CRM, Enterprise Software, Cross-functional Team...
Education
Oakland University
Business Administration
First Data Corporation July 2015 - Present
Hy-Vee May 2013 - September 2014
Skills
Java, Objective-C, JavaScript, SQL, HTML, Microsoft Excel, PHP
Education
Northwest Missouri State University 2010 — 2014
Bachelor of Science (BS), Computer Science
Tendril August 2012 - Present
First Data Corporation August 2010 - August 2012
Paige Technologies March 2010 - August 2010
SAIC October 2008 - December 2009
TEKsystems May 2008 - October 2008
XELR8 Inc. November 2007 - March 2008
Jibbitz LLC July 2007 - January 2008
IBM September 2000 - August 2007
St. Vrain Valley School District December 2005 - May 2007
ASG Solutions Corp. August 1999 - September 2000
Skills
Cloud Security, Cloud Computing, Hybrid Cloud, Red Hat Linux, Amazon Web Services..., Computer Security, Firewalls, Hadoop, Servers, Security, Unix, System Administration, Linux, Disaster Recovery, Data Center, Virtualization, Operating Systems, VMware ESX, Apache, VPN, AIX, CISSP, Penetration Testing, TCP/IP, Network Security, SAN, Storage Area Networks, Storage, Nagios, Vulnerability Scanning, Vulnerability Assessment, Troubleshooting, Shell Scripting, DNS, HTML, Bash, Information Assurance, Cyber Security, Compellent, Information Security..., Nessus, PCI DSS, IT Management, IDS, RedHat, Routers, Switches, High Availability, Clouds, High Availability...
Education
Norwich University 2005 — 2007
Masters of Science, Information Assurance
University of Phoenix 2000 — 2004
Bachelors of Science, Information Technology
Pocatello 1990 — 1993
HS Diploma
hrQ Inc. August 2015 - Present
CoBank November 2010 - Present
Nerium International January 2014 - Present
Attain Technologies February 2006 - November 2010
First Data Corporation November 2003 - January 2006
Focus March 2002 - April 2003
Convergent Communications 2000 - 2001
JD Edwards 1998 - 2000
Robert Half International 1996 - 1998
Skills
Applicant Tracking..., Onboarding, Talent Acquisition, College Recruiting, Internet Recruiting, Taleo, Talent Management, Technical Recruiting, Recruiting, Human Resources, Workforce Planning, Strategy, Employee Relations, Hiring, Leadership, Temporary Placement, Training, Consulting, Payroll, PeopleSoft, Vendor Management, Management, Marketing
Education
University of Wyoming 1992 — 1994
BA, Accounting
Northwest College 1991 — 1992
Accounting
Envision Advisory September 2015 - Present
The First Tee of Greater Chicago 2015 - Present
Health Forum, an American Hospital Associati September 2013 - September 2015
The First Tee of Tampa Bay 2012 - 2014
Medjo, Inc. 2011 - September 2013
First Data Corporation 2006 - 2011
ROW Systems Inc. 2005 - 2006
Envision Management Group 2004 - 2005
Skills
Product Management, Analytics, Strategy, Management, Direct Marketing, Start-ups, Business Development, Risk Management, Product Marketing, Business Analysis, Product Development, New Business Development, Financial Services, Integration, Mergers & Acquisitions, Telecommunications, Strategic Partnerships, Marketing, SaaS, Competitive Analysis, CRM, Executive Management, Business Planning, Go-to-market Strategy, Market Analysis, Program Management, Vendor Management
Education
Nova Southeastern University
MBA
Texas Tech University
BBA
Chase Paymentech 2012 - Present
Fidelity National Information Services - NYCE 2008 - 2012
ACI Worldwide - S1 - Postilion 2006 - 2008
First Data Corporation 2005 - 2006
ACI Worldwide - S2 Systems 2000 - 2005
Alliance Data 1988 - 2000
JCPenney 1984 - 1990
Skills
Account Management, POS, New Business Development, ATM, Credit Cards, Consultative Selling, Prospects, Direct Sales, Electronic Payments, Customer Relations, Payments, Sales Support, Lead Generation, E-commerce, Retail, RFP, Solution Selling, Software Sales, Financial Institutions, EFT, Thought Leadership, Customer Service, Cards, Debit Cards, Online Payments, Payment Processing, Mobile Payments, Payment Systems, Payment Solutions, Merchant Services, Payment Gateways, Prepaid Cards, Mobile Commerce, Transaction Processing, PCI DSS, Strategic Partnerships, Debit, Credit Card Processing, ACH, Electronic Funds..., Sales, Payment Card Processing, Sales Operations, Sales Management, Acquiring, Payment Industry, E-payments, Selling, EMV
Education
Oklahoma State University 1978 — 1983
Bachelor of Science, Engineering
First Data Corporation March 2014 - Present
TSYS Merchant Solutions August 2011 - March 2014
Verizon Business April 2000 - December 2010
Aquila Energy Marketing Corporation March 1997 - March 2000
MCI Telecommunications January 1995 - February 1997
MCI Telecommunications March 1993 - December 1994
MCI Telecommunications August 1990 - February 1993
Skills
Telecommunications, Management, Managed Services, Business Analysis, Sales, Call Center, Process Improvement, Customer Service, VoIP, ITIL, Project Management, Account Management, Team Leadership, Team Building, Customer Satisfaction
Education
Northern Illinois University 1986 — 1990
Bachelor of Arts, Corporate Communications
Juniper Networks April 2015 - Present
First Data Corporation September 2013 - January 2015
Nova Southeastern University January 2011 - September 2013
FasTek November 2009 - September 2013
Multiple Sclerosis Foundation January 2008 - November 2008
Intercontinental Currency Consultants January 2003 - January 2004
First Forex Group January 2003 - January 2004
Harrington Financial & Energy Advisors, Inc. January 2002 - December 2002
The Answer Group (TAG) January 1999 - January 2001
Skills
Linux, Java, C++, Networking, Software Engineering, Eclipse, MySQL, Unix, Network Security, Windows, Android, PHP, Computer Security, Ubuntu, C, SQL, Computer Science, Troubleshooting, Software Development, Operating Systems, HTML, Object Oriented Design, NetBeans, CSS, Virtualization, JavaScript, Programming, Microsoft SQL Server, Android Development, AJAX, GWT, VMware Workstation, Moodle, UML, OOP, VMware ESX, C#, Design Patterns, JUnit, XML, Requirements Analysis, Visual Studio, JDBC, LaTeX, MediaWiki, Computer Hardware, Inno Setup, Go
Education
Nova Southeastern University 2010 — 2014
Bachelor of Science (BS), Computer Science, 3.91 GPA on a 4.0 scale
First Data Corporation March 2015 - Present
Guardian Life September 2014 - February 2015
The Bank of Tokyo-Mitsubishi UFJ, Ltd. January 2011 - September 2014
Ally Financial Inc. (formerly GMAC Financial Services) September 2007 - December 2010
Lennar October 2005 - September 2007
Bank of America April 2001 - November 2005
Honeywell (formerly AlliedSignal, Inc.) January 1997 - March 2001
PepsiCo January 1991 - December 1996
Skills
Succession Planning, Talent Management, Talent Acquisition, Employee Relations, Employee Engagement, Organizational..., Organizational..., HRIS, Leadership Development, Onboarding, Change Management, Corporate Governance, Mergers, Turn Around Management, Restructuring, Business Strategy, Executive Pay, Sales Growth, Team Leadership, Strategic HR, Strategy, Mergers & Acquisitions, Organizational Design, Personnel Management, Deferred Compensation, Strategic Planning, Leadership, Business Process..., Process Improvement, Human Resources, Workforce Planning, Management Consulting, Employee Benefits
Education
Ohio University 1981 — 1985
BBA, Business Administration
University of North Carolina at Wilmington
my indpendent research consultancy May 2011 - Present
First Data Corporation February 2000 - October 2006
McCann-Erickson August 1996 - February 2000
Skills
Marketing, Market Research, Management
Education
Northwestern University
Ph.D., Communication Studies
Texas A&M University
B.A., Speech Communication
University of Houston
M.A., Speech Communication
First Data Corporation October 2011 - Present
SuperMedia LLC 2006 - 2010
Verizon Information Services 2000 - 2006
GTE Directories March 1994 - October 2000
Skills
Project Planning, Process Improvement, Project Implementation, Project Coordination, Change Management, Operations Management, Sales Support, Sales Operations, Operations, Business Process..., Sales Process, Microsoft Office, Management, Software Documentation, Project Management, Analysis, CRM, Cross-functional Team..., Leadership, Account Management, Sales, Training
Education
Northwestern State University 1985 — 1989
Bachelor of Arts, Journalsim
Metropolitan Utilities District February 2015 - Present
First Data Corporation June 1997 - February 2015
American Foundation for Suicide Prevention 2012 - 2014
Self Employed Industrial Engineer, College Instructor, Database Developer September 1992 - December 1996
ACI Worldwide January 1987 - August 1992
Skills
PMP, Project Management, Project Delivery, Program Management, SDLC, PMO, Process Improvement, MS Project, Business Analysis, Project Portfolio..., Software Development, Software Project..., Vendor Management, Stakeholder Management, Requirements Analysis, Non-profit Leadership, Microsoft Project, Leadership, Management
Education
Northwestern University 1979 — 1983
B.S. I. E. Bachelor of Science Industrial Engineering, Industrial Engineering
CO-OP Financial Services October 2005 - Present
Fidelity National Information Services January 1999 - October 2005
XRT 1998 - 1998
First Data Corporation 1991 - 1998
Skills
Business Analysis, Debit Cards, Payment Card Processing, Account Management, Payment Systems, Sales, Cards, Electronic Payments, Financial Services, Strategic Partnerships, Payments, Product Management, Credit Cards, Lead Generation, Marketing Communications, Banking, ACH, Credit, Mobile Payments
Education
Oakland University 1987 — 1992
B.A., Communication / Business
Vantiv April 2014 - Present
Mercury Payment Systems March 2014 - Present
Armory Group June 2009 - Present
First Data Corporation September 2010 - April 2014
Red Tree Advertising and Brand Strategy June 2007 - February 2009
Pulte Homes - Colorado November 2005 - May 2007
Mazerov Research and Consulting April 2004 - July 2005
Graham Advertising June 1999 - May 2002
Skills
Product Marketing, Competitive Analysis, Strategy, Marketing Strategy, Direct Marketing, E-commerce, Management, Marketing Communications, Business Development, Marketing, Market Analysis, Product Management, Marketing Research, Email Marketing, Mobile Devices, Leadership, Strategic Partnerships, Integrated Marketing, Market Research, Marketing Management, Digital Marketing, Brand Development, Lead Generation, Creative Direction, Advertising, Shopper Marketing, B2B, Market Planning, Segmentation, Strategic Planning, Start-ups, New Business Development, B2B Marketing, Entrepreneurship, Public Relations, Online Marketing, Demand Generation, Executive Management, Business Strategy, Content Marketing, Strategic Content..., Content Strategy, E-commerce SEO, Copywriting, Mobile Payments, Emerging Payments, Stored Value, Sales, CRM
Education
University of Denver - Daniels College of Business 2004 — 2005
MBA
Northwood University 1995 — 1998
BBA
First Data Corporation June 2014 - Present
BB&T Prepaid (formerly MidAmerica Prepaid) November 2007 - June 2014
Urban Retail Properties August 2005 - August 2007
Glimcher Realty Trust February 2004 - August 2005
Skills
Marketing Strategy, Marketing, Marketing Communications, New Business Development, Public Relations, Retail, Strategic Planning, Event Planning, Advertising, Promotions, Sponsorship, Sales Presentations, Proposal Generation, Problem Solving, Fundraising, Budgets, Integrated Marketing, Sales Process, Email Marketing, Sales
Education
Ohio University 1997 — 2001
Bachelors
Magnificat High School 1993 — 1997
NetFactor May 2014 - March 2015
Examiner.com November 2012 - January 2014
Digital First Media March 2012 - November 2012
First Data Corporation September 2008 - March 2012
MapQuest June 2006 - July 2008
AOL - Netscape 2005 - 2006
AOL March 2001 - March 2005
Skills
Software Engineering, Agile Methodologies, Mobile Applications, Product Management, Scrum, E-commerce, Mobile Payments, Mobile Devices, Management, Program Management, User Experience, Agile Project Management, Analytics, Strategic Partnerships, Leadership, Lead Generation, SaaS, Cross-functional Team...
Education
University of Phoenix 2002 — 2004
MS/CIS, Computer Information Systems
Ohio University 1995 — 1997
BS, Communications/ Video Production
First Data Corporation February 2013 - Present
Clover Technologies Group June 2010 - February 2013
Skills
B2B, Business Development, Account Management, New Business Development, Direct Sales, Microsoft Office, Sales Presentations, Salesforce.com, Cold Calling, Leadership, Management, Sales, Marketing, Marketing Strategy, Sales Operations
Education
Northern Illinois University 1998 — 2002
Bachelor's degree, Textiles, Apparel and Merchandising
Ottawa Township High School 1994 — 1998
Nationwide Insurance August 2015 - Present
Commerce National Bank March 2014 - August 2015
Morgan Stanley Wealth Management January 2013 - March 2014
SunTrust Bank April 2010 - December 2012
First Data Corporation April 2006 - November 2009
Global Payments October 2002 - March 2006
Fifth Third Bank April 2001 - April 2002
Skills
Payment Card Processing, Business Development, Client Development, Strategic Planning, Quality Assurance, Strategy, Process Improvement, Sales, Management, CRM, Financial Services, Credit Cards, Team Leadership, Merchant Services, B2B, Banking, Relationship Management, Payments, Product Management
Education
Ohio Dominican University
Shorter University
Bachelors Science, Management
First Data Corporation June 2015 - Present
Skills
Salesforce.com, Financial Modeling, Economics, Analytics, Capital Markets, Portfolio Management, Market Research, Valuation, New Business Development, Forecasting, Strategy, Business Strategy, Philanthropy, Business Development, Credit Risk, CRM, Financial Services, Solution Selling, Credit, Management
Education
Ohio Wesleyan University 1994 — 1998
Bachelor of Arts (B.A.)
HoganTaylor LLP December 2014 - Present
HoganTaylor LLP January 2013 - December 2014
Jeff Wilkie Consulting April 2003 - November 2012
Tulsa Technology Center January 2010 - October 2012
City of Tulsa October 2007 - January 2010
Williams Company January 1998 - April 2003
Williams Company January 2001 - January 2002
Williams January 1999 - January 2000
First Data Corporation January 1995 - January 1998
Skills
Performance Management, Succession Planning, Executive Coaching, Strategic Planning, Labor Relations, Human Resource..., Employee Law, Change Management, Human Resources, Organizational Design, Program Management, Leadership Development, Organizational..., Employee Relations, Talent Management, Team Building, Coaching, Organizational..., Recruiting, Employee Engagement, Employee Training, Leadership, Performance Improvement, Training, Employee Benefits, Management, Workshop Facilitation, Project Planning, Strategy, Deferred Compensation, HR Policies, Conflict Resolution, Onboarding, Policy, Process Improvement, Applicant Tracking..., Hiring, Facilitation, Consulting, Public Speaking
Education
Oklahoma State University 1993 — 1994
Post Graduate Studies, Occupational and Adult Education
University of Oklahoma 1988 — 1992
Bachelor of Arts, Psychology, Industrial Organizational Psychology
First Data Corporation March 2015 - Present
David's Bridal 2014 - 2015
Convergys 2008 - 2014
American Express 2000 - 2006
American Express 1995 - 2000
Skills
16+ years VP/Director..., Led 1700+ employees in..., Responsible for..., Change agent with..., Instilling..., Strong reputation as..., Process Improvement, Leadership, Program Management, Call Centers, CRM, BPO, Sales, Customer Satisfaction, Training, Telecommunications, Customer Service, Contact Centers, Strategic Planning, Call Center, Strategy, Six Sigma
Education
Nova Southeastern University
Master of Business Administration (MBA)
University of Florida
Bachelor of Science (B.S.), Communications
First Data Corporation June 2014 - Present
Datacraft LLC January 2012 - Present
TalentBurst May 2011 - January 2012
Syntel Inc. November 2010 - May 2011
Home Service USA January 2010 - July 2010
American Express October 2003 - April 2009
American Express October 2000 - October 2003
American Express March 1997 - October 2000
American Express July 1992 - March 1997
Various Clients 1988 - July 1992
Skills
Project Delivery, Project Portfolio..., Spanish, Credit Cards, Project Management, Banking, Cross-functional Team..., Management Consulting, Latin America, Management, Vendor Management, Business Strategy, Strategy, Operations Management, Analysis, Requirements Analysis, Program Management, Product Management, Team Leadership, CRM, Outsourcing, Risk Management, Process Improvement, Financial Services, Governance, Business Process..., Change Management, E-commerce, SDLC, Business Intelligence, IT Management, Leadership, Business Transformation, Business Analysis, Strategic Planning, PMO, Analytics, IT Strategy, Software Project..., Business Process, Business Development, PMP, Portfolio Management, Team Management, Executive Management, Consulting, Start-ups, Requirements Gathering, ITIL, Financial Analysis
Education
Nova Southeastern University 2003 — 2006
MBA
Rutgers, The State University of New Jersey-Newark 1972 — 1976
BA, Economics
Memorial High School 1968 — 1972
High School, College Preparatory Program
FCA Fiat Chrysler Automobiles February 2015 - Present
North American Bancard March 2013 - August 2013
First Data Corporation June 2011 - March 2013
Ryla Tele Services April 2009 - June 2011
State of Tennessee June 2008 - March 2009
Ford Motor Company May 2005 - February 2007
Ford Motor Company April 2002 - May 2005
Ford Motor Company May 2000 - July 2002
Ford Motor Company May 1995 - March 2000
Ford Motor Company April 1993 - March 1995
Skills
Call Centers, Payment Card Processing, Management, Process Improvement, Leadership, Microsoft Office, Team Leadership, Credit Cards, Project Management, Customer Service, Training, Team Building, Microsoft Excel, Payments, Strategic Planning, Troubleshooting, Relationship Management, Analysis, Outlook, Payment Systems
Education
Oakland University 1990 — 1994
Bachelor's Degree, Psychology / Sociology
University of Detroit Mercy
Master's Degree, Liberal Studies
University of Detroit Mercy
Bachelor's Degree, BS Mechanical Engineering
Kaiser Permanente September 2014 - Present
First Data Corporation August 2009 - August 2014
R. L. Polk & Co. April 2007 - March 2009
DaimlerChrysler 2004 - 2007
Skills
Penetration Testing, Application Security, Security, CISSP, PCI DSS, Information Security..., Vulnerability Assessment, Security Audits, Cyber Security, CISA, Identity Management, Risk Management, Compliance, Security Policy, Security Awareness, System Administration, Risk Analysis, Linux, Security Management, Compliance Management, Computer Security, Information Security, Vulnerability Management, Malware Analysis, ISO 27001, Network Security, Business Continuity, CISM, Data Security, IDS, Web Application Security, Firewalls, Intrusion Detection, Vulnerability Scanning, Checkpoint, IPS, Computer Forensics, Security Architecture...
Education
Oakland Community College 2004 — 2007
CS:AS, Information Systems
First Data Corporation 2010 - Present
Education
Nova Southeastern University
Master of Business Administration (M.B.A.)
First Data Corporation December 2014 - Present
CBTS January 2012 - December 2014
TWTelecom January 2003 - January 2012
NKY Chamber 2003 - 2010
Verizon Wireless 2000 - 2003
Skills
Telecommunications, Sales Process, Solution Selling, Sales Management, VoIP, Wireless, Long Distance, Market Planning, Managed Services, Co-location, Cold Calling, Account Management, Direct Sales, Unified Communications, MPLS
Education
Northern Kentucky University
BS Psychology
Northern Kentucky University
Bachelor's Degree, Psycholgy, Minor Healthcare
First Data Corporation June 2012 - Present
GOG.com February 2012 - Present
Game Central November 2008 - February 2011
Montgomery County Memorial Hospital May 2007 - August 2007
City of Griswold Library October 2006 - May 2007
Skills
Technologically Savvy, Windows, Wireless Networking, Microsoft Office, FTP, Writing, Editing, Critical Thinking, Problem Solving, Typing, Social Networking, Blogging, Social Media, Content Management, Wordpress, Joomla, LaTeX, Video Games, DOS, Casual Games, HTML, Computer Games, MMO, Web Design, Online Gaming, Content Strategy, Game Development, Community Management, Publishing, WordPress, Editorial
Education
Northwest Missouri State University 2007 — 2011
Bachelor of Arts, Philosophy
Complete Nutrition June 2011 - July 2012
Leadership Resources June 2008 - February 2010
PSCU June 2007 - June 2008
First Data Corporation August 2001 - June 2007
Skills
B2B, Business Development, Business Strategy, Leadership, Leadership Development, Team Building
Education
University of Nebraska-Lincoln 1996 — 2000
Bachelor of Science (BS), Management Information Systems
Northwestern University 1992 — 1994
First Data Corporation March 2012 - Present
American Express October 2003 - December 2011
American Express January 2001 - October 2003
American Express January 1996 - January 2001
American Express January 1979 - January 1996
American Express January 1978 - January 1979
American Express January 1977 - January 1978
Frank B Hall November 1973 - July 1977
Nestles 1970 - 1973
Skills
Integration, Project Management, Change Management, Project Portfolio..., Management, Leadership, Enterprise Software, Databases, Budgets, SDLC, PMO, Vendor Management, PMP, Business Analysis, Customer Service, Business Process..., Credit Cards, Program Management, Software Project..., Project Delivery
Education
Nova Southeastern University 1977 — 1984
B.S., Business Management
Roosevelt High School 1964 — 1967
First Data Corporation April 2015 - Present
TransFirst September 2014 - March 2015
Vantiv December 2011 - September 2014
Skipjack, a division of Fifth Third Processing Solutions, LLC April 2009 - December 2011
Skipjack Financial Services January 2001 - April 2009
Jeff Ruby Culinary Entertainment May 1995 - May 2001
Skills
Payment Processing, Merchant Services, Payment Gateways, Customer Relations, POS, Payment Card Processing, Payments, Strategic Partnerships, Sales Management, Customer Service, Mobile Payments, Credit Cards, Relationship Management, Risk Management, E-commerce, Management, CRM, Strategy, Sales Process, Sales, Business Development, Sales Operations, Electronic Payments, Account Management, Banking, Training, Debit Cards
Education
Northern Kentucky University 1998 — 2000
B.A.
United States Naval Academy 1993 — 1995
Union Pacific Railroad May 2012 - Present
West Corporation September 2011 - April 2012
Self-Employeed 2010 - 2011
Visiting Nurse Association March 2009 - November 2010
Visiting Nurse Association November 2005 - November 2010
Software Engineering 2004 - 2005
Omaha World-Herald 1997 - 2003
Aquila 1996 - 1997
Matrixx Marketing 1995 - 1996
First Data Corporation 1994 - 1995
Skills
Team Building, Strategic Planning, Data Center, Project Management, Disaster Recovery, Telecommunications, Software Documentation, Program Management, Process Improvement, Cisco Technologies, Servers, Security, Project Planning, Management, Information Technology, Leadership, Strategy, Troubleshooting, System Administration, Switches, Routers, Network Administration, Change Management, Networking, Budgets, Business Intelligence, Citrix, Linux, Performance Management, Firewalls, Technical Support, Business Development, VPN, Microsoft Exchange, Training, Windows, Active Directory, Access
Education
Iowa Western Community College
Associates, Electronics Technology
Northwest Missouri State University
Bachelors, Electronics Engineering
Thomas Jefferson High School
Five Star Financial Group February 2013 - Present
United Insurance Group August 2010 - May 2013
Jackson National Life June 2008 - August 2010
American General Life & Accident June 2008 - March 2010
World Financial Group (WFG) August 2004 - June 2008
Ann Patrick Consulting February 2004 - January 2006
First Horizon Merchant Services November 2002 - January 2004
Lynk Systems, Inc. August 2002 - September 2003
First Data Merchant Services June 1999 - August 2001
First Data Corporation June 1990 - August 2001
Skills
Business Development, Sales, Life Insurance, Marketing, Program Management, Insurance, Long-term Care, Banking, Management, Fixed Annuities, Electronic Payments, New Business Development, Customer Service, Disability Insurance, Training, Budgets, Strategic Planning, Investments, 401k, Product Management, Securities, Strategic Financial..., Financial Analysis, Product Development, Small Business, Retirement Planning, Employee Benefits, Financial Services, Term Life Insurance, Sales Operations, Health Insurance, Long Term Care Insurance, Finance, Underwriting, Risk Management, Whole Life, Critical Illness, Property & Casualty..., Retirement, Financial Planning
Education
Northwestern University
BA
Northwestern University
Bachelor of Arts (B.A.)
Right at Home Inc. February 2014 - Present
Right at Home Inc. January 2011 - February 2014
University of Nebraska at Omaha January 2012 - December 2012
Infogroup September 2010 - January 2011
First Data Corporation October 2008 - January 2010
First Data Corporation February 2008 - October 2008
First Data Corporation August 2007 - February 2008
First Data Resources November 2003 - August 2007
First Data Corporation August 2002 - August 2003
First Data Resources September 2001 - August 2002
Skills
Payments, Strategic Planning, New Business Development, Process Improvement, Credit Cards, Debit Cards, Project Management, CRM, Product Management, Cross-functional Team..., Leadership, Salesforce.com, Management, Healthcare, Sales, Start-ups, Program Management, Growing Businesses, Risk Management, Team Management, Business Strategy, Customer Service, Entrepreneurship, Training, Solution Selling, Marketing, Product Development, Strategy, Contract Negotiation, Integration, Business Intelligence, Enterprise Software, Customer Satisfaction, Team Building, Executive Management, Business Development, Account Management, Consulting, Selling, Financial Services, Business Planning, Small Business, Business Analysis, Coaching, Change Management, Call Centers, Business Process...
Education
University of Colorado Boulder 1989 — 1991
MBA, Personnel and Human Resource Management
Northwest Missouri State University 1985 — 1989
BS, Accounting and Business Management
U.S. Bank September 2015 - Present
First Data Corporation January 2015 - September 2015
JPMorgan Chase & Co. March 2014 - January 2015
JPMorgan Chase July 2012 - March 2014
JPMorgan Chase November 2010 - July 2012
JPMorgan Chase May 2002 - December 2010
United Airlines March 2000 - March 2002
Skills
Retail Banking, Credit Cards, Operations Management, Offshore Operations, Customer Experience, Risk Management, Fraud, Risk, Strategic Leadership, Vendor Management, Call Center, Analysis, Banking, Fraud Prevention, Airlines, Healthcare, Program Management, Fraud Analysis, Risk Analysis, Falcon, Technology Planning, Genesys, IVR, NICE, Routing, Call Routing, Leadership Development, Team Leadership, BPO, Operational Risk, Leading Large Teams, Credit, Call Centers, Leadership, Financial Services, Management, Start-ups, Regulatory Compliance, Finance, Financial Risk
Education
Northwestern University
RealPage, Inc. November 2013 - Present
Cabot Norit Activated Carbon September 2012 - November 2013
Cabot Norit Activated Carbon April 2011 - September 2012
First Data Corporation August 2009 - April 2011
Criston Inc December 2008 - August 2009
Chase Paymentech Solutions July 2006 - November 2008
jcpenney 1999 - 2006
NewData Strategies 1999 - 2001
Carlson Restaurants / TGI Fridays 1998 - 1999
Skills
ITIL, IT Management, IT Service Management, ERP/CRM, Database Administration, Database Design, Database Management, Vendor Management, Budget Management, Certified Project..., Change Management, Training & Development, Disaster Recovery, Project Management, ERP, Enterprise Software, SQL, Networking, System Deployment, Servers, Network Administration, CRM, Hardware, Quality Assurance, Technical Support, Employee Training, Software Documentation, Troubleshooting, Team Leadership, Windows Server, Windows, Visio, Microsoft SQL Server, Citrix, Enterprise Architecture, Business Process, Business Analysis, PMP, High Availability, Leadership, Integration, SharePoint, Active Directory, Data Center, Security, VMware, Microsoft Exchange, Databases, VMware ESX, Business Continuity
Education
Oklahoma State University 1984 — 1986
Architectural Engineering / Computer Science
Oklahoma State University Technical Institue 1984 — 1985
Architectural Engineering
Piedmont High School 1980 — 1984
Diploma
First Data Corporation June 2015 - Present
Total Quality Logistics July 2012 - June 2015
UPS November 2009 - December 2011
Lutheran Social Services of Central Ohio June 2006 - August 2009
Skills
Spanish, Communication, Public Speaking, Customer Service, Microsoft Office, Typing, Geography, History, Sports, Marketing Strategy, Sales
Education
Ohio University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Finance, General, 3.1
First Data Corporation November 2012 - Present
Nebraska Army National Guard February 2008 - October 2012
Nebraska Army National Guard September 1999 - February 2008
Nebraska Army National Guard December 1994 - September 1999
Skills
Project Management, Change Management, Process Management, Operations Management, Technical Leadership, Technical Analysis, SharePoint, Clarity, MS Project, Visio, Leadership, Analysis, Military, Resource Management, Process Improvement, Cross-functional Team..., Security Clearance, Integration, Training, Vendor Management, SDLC, Team Building, Management, Government, Software Documentation, Business Analysis, Project Delivery, Information Technology, Software Project..., Employee Training, Military Operations, Military Experience, Army, Organizational..., Project Portfolio..., Program Management, Risk Management
Education
Nova Southeastern University 2009 — 2011
MBA, Business Administration and Management, General
University of Phoenix 2001 — 2004
BS, Business Management
Member of Project Management Institute
IBM April 2015 - Present
International Business Machines July 2013 - March 2015
International Business Machines July 2008 - June 2013
Bank of America March 2000 - June 2008
First Data Corporation November 1998 - December 1999
USN Communications March 1998 - September 1998
MCI 1995 - 1998
Tribune Company 1989 - 1995
Skills
Banking, Business Intelligence, Vendor Management, Risk Management, Financial Analysis, Analytics, Business Analytics, Financial Modeling, Business Analysis, IT Strategy, Change Management, Strategic Planning, Business Strategy, Business Process..., Process Improvement, Management Consulting, Business Development, PMO, Management, Governance, Strategy, Team Leadership, IT Management, Outsourcing, SDLC, Enterprise Architecture, Leadership, Program Management, Project Portfolio..., Project Management, Analysis, Cloud Computing, Integration, Enterprise Software, Business Process, Cross-functional Team...
Education
Northwestern University - Kellogg School of Management 1994 — 1996
MBA
University of Illinois at Urbana-Champaign
First Data Corporation January 2013 - Present
First Data Corporation March 2011 - December 2012
First Data Corporation June 2010 - February 2011
First Data Corporation January 2008 - October 2010
First Data Corporation September 2004 - December 2007
VeriSign February 2002 - June 2003
MagnaCash March 2000 - December 2001
Wells Fargo March 1998 - March 2000
Procter & Gamble July 1986 - March 1998
Skills
Product Management, Sales Management, Organizational..., Payments, Financial Services, Mobile Payments, Strategic Partnerships, Electronic Payments, Mobile Commerce, Credit Cards, Business Development, Payment Card Processing, Start-ups, New Business Development, Business Strategy, E-commerce, Product Development, Payment Systems, Debit Cards, Strategic Planning, Product Marketing, Competitive Analysis, Cross-functional Team..., EMV, Acquiring, Strategy, P&L Management, Credit, Gift Cards, SaaS, Business Process, Integrated Marketing, Marketing Strategy, E-payments, Relationship Management, Leadership, Executive Management, Cards, B2B, Program Management, Banking, Merchant Services, CRM, Analytics, Mobile Devices, Marketing, Management, Sales, Business Alliances, Vendor Management
Education
Northwestern University - Kellogg School of Management 1994 — 1996
MBA, General Management/Marketing
University of Illinois at Urbana-Champaign
First Data Corporation March 2014 - Present
City of Sheridan, Colorado January 2008 - Present
CenturyLink July 2011 - March 2014
CenturyLink 2009 - July 2011
Qwest Communications October 2004 - January 2009
Qwest Communications October 2003 - September 2004
Qwest Communications January 2000 - September 2003
U S WEST April 1999 - December 1999
Skills
Systems Analysis, Business Analysis, Tax, Government, Business Requirements, Data Analysis, Account Reconciliation, Project Management, Corporate Finance, Microsoft Office, Access, SAP FI, Vertex, Supervising, Tax Research, Tax Returns, XML, SQL, HTML, Adobe Acrobat, Visio, Sarbanes-Oxley Act, Accounting, Financial Reporting, Sales Tax, Policy, Budgets, Auditing, Accounts Payable
Education
University of Colorado Denver 2001 — 2008
MS, Accounting and MBA
University of Denver 1996 — 1998
MA, International Politics
Ohio Wesleyan University 1991 — 1995
BA, International Studies and German Studies
Vilseck American High School 1985 — 1991
SunGard Financial Systems July 2013 - Present
Verizon June 2012 - January 2013
T. Rowe Price October 2009 - June 2012
Don Buys 2010 - 2012
TIAA-CREF November 2007 - April 2008
T Rowe Price December 2003 - August 2007
USBank January 1998 - March 2003
MCI March 1997 - December 1997
Fred Meyer April 1996 - March 1997
First Data Corporation November 1995 - May 1996
Skills
JCL, COBOL, DB2, SQL, z/OS, IMS DB/DC, Fileaid, TSO, Easytrieve, MVS, IBM Mainframe, ISPF, Mainframe, Xpediter, Syncsort, SPUFI, CICS, Full SDLC, Visio, Business Requirements, SDSF, OS/390, Requirements Analysis, QMF, Production Support, Business Analysis, Requirements Gathering, Agile Application..., Data Warehousing, SDLC, ETL, Data Modeling, User Acceptance Testing, Systems Analysis, VSAM, SharePoint, Unix, Enterprise Architecture, Database Design, Enterprise Software, Data Conversion, Testing, Analysis, Performance Tuning, Databases
Education
Oklahoma State University 1975 — 1980
B.S., Computer Systems and Management Science
Choctaw High School 1971 — 1975
First Data Corporation February 2014 - Present
University of Nebraska Medical Center 2012 - Present
Skills
Cell Culture, PCR, Molecular Biology, Cell Biology, Western Blotting, RT-PCR, Fluorescence Microscopy, Molecular Cloning, qPCR, Tissue Culture, Immunohistochemistry, Confocal Microscopy, Flow Cytometry, Transfection, Cell
Education
Northwest Missouri State University 2008 — 2011
Bachelor's degree, Biology/Biochemistry
Nike August 2012 - Present
Walmart May 2008 - June 2012
Gap Inc. October 2005 - March 2008
Gaylord Entertainment January 2004 - September 2005
First Data Corporation February 2003 - October 2003
FedEx Corporation March 1996 - January 2003
Procter & Gamble December 1993 - February 1996
Sears, Roebuck and Co. April 1989 - December 1993
Allstate Insurance Corporation 1989 - 1991
Skills
Reputation Management, Corporate Social..., Issues Management, Crisis Communications, Financial Communications, Social Media, Media Relations, Brand Communication, Internal Communications, Strategy, Strategic Communications, Social Media Marketing, Public Relations, Message Development, Marketing Communications, Management, Leadership, Integrated Marketing, Corporate Communications
Education
Northwestern University 1984 — 1985
MSJ
Pomona College 1980 — 1984
B.A.
New Trier East High School 1976 — 1980
First Data Corporation June 2015 - Present
First Data Corporation December 2013 - May 2015
First Data Corporation October 2008 - December 2013
First Data Corporation 2004 - 2008
First Data Corporation 1998 - 2004
Solomonic Solutions 1994 - 1998
Lotus Development August 1991 - September 1994
Skills
Program Management, Privacy, Strategic Planning, Process Improvement, Information Security..., Analysis, Risk Management, Information Security, Policy, Software Development, Vulnerability Assessment, ITIL, Security, Software Documentation, Management, Disaster Recovery, Leadership, Network Security, Vendor Management, Servers, Governance, Computer Security, Data Center, IT Audit, IT Strategy, IT Management, Privacy Law, Enterprise Architecture, Business Continuity, Security Audits, ISO 27001, Data Security, Compliance, Risk Assessment, Contract Negotiation, Security Culture, Data Driven Decision..., IT Risk Management, Value Sensitive Design, Documentation, Mentoring, Financial Risk, Information Technology, SDLC
Education
Nova Southeastern University 2007 — 2014
PhD, Information Systems with a concentration in Information Security
Rutgers, The State University of New Jersey-New Brunswick
MLS
University at Albany, SUNY
Bachelor's degree, English Language and Literature, General
First Data Merchant Services March 2005 - Present
ADC System Services 2004 - 2005
First Data Corporation 2001 - 2005
Skills
Credit Cards, Payment Processing, Merchant Services, Electronic Payments, Product Development, Payments, Cards, Business Analysis, Coaching, Debit Cards, Disaster Recovery, EMV, Leadership, Call Centers, Mobile Payments, Payment Card Processing, Payment Gateways, Payment Industry, Payment Systems, Product Management, Team Leadership, Management
Education
Nova Southeastern University 2008 — 2010
Master of Business Administration, Business
CITGO Petroleum 2005 - Present
Independent Financial Contractor 2003 - 2005
Bank of Oklahoma 1998 - 2002
MetLife 1997 - 1998
First Data Corporation 1995 - 1997
Skills
Motivation, Petroleum, Presentations, Gas, Natural Gas, Tax Reporting, Energy, General Awesomeness, SAP, Budget Reconciliation, Change Management, Oil & Gas Industry, Team Management, Oil/Gas, Corporate Finance, Accounting, Commodity Markets, Refining, Escheatment, Finance, Accounts Payable, Financial Analysis, Upstream, Oil & Gas
Education
Oklahoma State University 1994 — 1996
Alacriti February 2015 - Present
Cole Information August 2013 - February 2015
MoneyGram International July 2010 - August 2013
MoneyGram International July 2010 - October 2011
First Data Corporation April 2009 - July 2010
First Data Corporation May 2007 - April 2009
Skills
Financial Services, Payment Card Processing, Account Management, Credit Cards, Credit, Payments, Salesforce.com, Relationship Management, New Business Development, Electronic Payments, Sales Management, Sales, B2B, Business Development, Product Management, Strategic Planning, Marketing Strategy, Payment Systems, Customer Acquisition, Sales Presentations, Management, Strategic Partnerships, Executive Management, CRM, Sales Process, Lead Generation, Vendor Management, Cold Calling, Competitive Analysis, Analytics, Consumer Lending, Customer Experience, Forecasting, Building Relationships, Finance, Direct Sales, Customer Retention, Strategy, P&L Management, Call Centers, Sales Operations, Selling, SaaS, Debit Cards, Marketing, Mobile Payments, Solution Selling, Direct Marketing, Product Marketing
Education
Northwest Missouri State University 2005 — 2007
MBA, Business and Marketing
Northwest Missouri State University 2001 — 2005
Bachelor of Science, Advertising/Marketing
Millard North High School 1998 — 2001
Hotel Technology Next Generation April 2015 - Present
StayNTouch January 2014 - July 2015
Proxce December 2014 - April 2015
Concilio Labs February 2014 - April 2015
Hotel Technology Next Generation March 2008 - January 2015
Commune Hotels & Resorts April 2013 - October 2014
Hyatt Hotels Corporation April 2009 - March 2013
Hyatt Hotels Corporation November 2008 - April 2009
First Data Corporation July 2006 - March 2008
Kaiser Permanente November 2003 - April 2006
Skills
Forecasting, Strategic Planning, Team Building, IT Strategy, IT Management, Change Management, Contract Negotiations, Vendor Management, Budgeting, Process Improvement, Business Analysis, Information Technology..., Technical Leadership, Budgets, Leadership, Strategy, Contract Negotiation, Disaster Recovery, Project Management, ITIL, Management, Team Leadership, Security, Telecommunications, Operations Management, Product Management, CRM, Business Process, Outsourcing, Finance, Business Process..., PMP, ERP, Business Intelligence, Integration, Project Portfolio..., Executive Management, Program Management, Information Technology, Governance, Enterprise Architecture, IT Operations, Cloud Computing, Cross-functional Team..., SaaS, SDLC, IT Service Management, Enterprise Software, PMO, Professional Services
Education
Northwestern University 2001 — 2003
Master of Technology, Computer Science
University of Chicago 1993 — 1994
MBA, Finance & Economics
University of Utah - David Eccles School of Business 1984 — 1988
Bachelor's degree, Accounting
OhioHealth November 2009 - May 2015
Wendys International February 2005 - June 2009
JPMorgan Chase February 2002 - April 2004
First Data Corporation June 1999 - March 2001
Bank One October 1990 - March 1999
Education
Ohio University-Zanesville Campus 1983 — 1985
Nursing / Science
Morton Buildings, Inc. March 2015 - Present
Advanced Correctional Healthcare November 2012 - January 2015
The KidLit Foundation November 2009 - April 2014
Russell, English, Scoma & Beneke, PC July 2011 - November 2012
Princeton Public Library March 2010 - July 2011
Princeton Police Department May 2009 - July 2011
Green River Books July 2002 - December 2008
Self Employed Contract Recruiter June 2000 - January 2002
First Data Corporation November 1998 - June 2000
First Data Corporation November 1995 - November 1998
Skills
Interviews, Management, Recruiting, Program Management, Human Resources, Leadership, Customer Service, Training, Employee Relations, Strategic Planning, Social Media, Leadership Development, Healthcare, Coaching, Microsoft Word, Microsoft Excel, Public Relations, Community Outreach, Small Business, Account Management, Onboarding, Sourcing, Technical Recruiting, Non-profits, Public Speaking, Applicant Tracking..., New Hire Orientations, Team Building, Microsoft Office, Event Planning
Education
Northern Illinois University
Bachelor of Arts (BA), English Education
Western Illinois University
MS, College Student Personnel
Slide Pay March 2014 - Present
Slide Pay March 2014 - June 2014
First Data Corporation August 2008 - October 2013
Skills
Business Analytics, Risk Management, Financial Accounting, Merchant Card Processing, Merchant Accounts, Merchant Acquiring, Data Analysis, Marketing Analytics, Marketing Communications, E-commerce, Enterprise Software, Risk Assessment, Chargeback Resolution
Education
Northwestern University 2004 — 2007
Associate of Arts (A.A.), Finance and Financial Management Services
West Interactive April 2014 - Present
Council Bluffs Community Schools September 2011 - April 2014
First Data Corporation August 2006 - April 2009
West Corporation January 2005 - August 2006
CSG International January 1998 - November 2003
Skills
Educational Technology, Teaching, Project Management, Manage Client..., Strategic Communications, Communication Industries, Billing Software Systems, Technical Liaison, CRM, Fundraising, Leadership, Customer Experience, Customer Service, Vendor Management, Call Centers, Telecommunications, Account Management, Process Improvement, Management, Business Analysis, Troubleshooting, Program Management, Telephony, Customer Satisfaction, Training, IVR, Salesforce.com
Education
Northwest Missouri State University 1990 — 1993
Human Environmental Resources & Management
Kelly Services July 2013 - Present
Sykes November 2012 - Present
First Data Corporation October 2010 - September 2012
Education
Nova Southeastern University 2010 — 2014
ACE Group North America June 2015 - Present
First Data Corporation January 2015 - June 2015
Dominick's in Lawrenceville February 2011 - January 2015
State Farm August 2014 - October 2014
Lendmark Financial Services May 2014 - August 2014
Dominick's in Watkinsville August 2011 - June 2014
Swim Atlanta March 2009 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, Team Management, Time Management, Work Ethic, Positivity, Athletics, Mathematics, Risk Management
Education
The University of Georgia 2012 — 2014
Bachelor's Degree, Risk Management and Insurance
Oglethorpe University 2010 — 2011
Bachelor of Science (BS), Mathematics
JPMorgan Chase & Co. February 2015 - September 2015
Chase Paymentech May 2013 - February 2015
PCI Security Standards Council September 2011 - May 2013
VeriFone March 2009 - May 2013
Venafi, Inc. October 2007 - January 2009
First Data Corporation September 2005 - October 2007
First Data Corporation December 2002 - September 2005
Anritsu March 2001 - September 2002
Firebrook, Inc June 1997 - October 2001
Cooking.com December 1999 - February 2001
Skills
Security, Information Security, PCI DSS, Enterprise Software, CISSP, Encryption, Product Management, Mobile Payments, Strategy, Payments, Security Architecture..., Payment Systems, Data Security, SaaS, Software Development, Information Technology, Cryptography, Payment Industry, Unix, Payment Card Processing, Payment Gateways, Network Security, Cloud Computing, Professional Services, Enterprise Architecture, Strategic Planning, Information Security..., Electronic Payments, Smart Cards, IT Operations, Networking, Disaster Recovery, PKI, Compliance, Product Development, Transaction Processing, NFC, Vulnerability Management, Application Security, Identity Management, EMV, Computer Security, Solution Architecture, Payment Solutions, Payment Processing, Business Continuity, Debit Cards, Mobile Solutions, Prophecy, Wizard
Education
Occidental College 1994 — 1997
BA
Peoples Bank November 2014 - Present
Raymond James Financial, Inc. May 2014 - Present
Peoples Bank March 2013 - November 2014
Branch Banking and Trust March 2011 - March 2013
First Data Corporation February 2009 - February 2011
American General Finance January 2005 - February 2009
Skills
Credit, Loans, Banking, Consumer Lending, Small Business Lending, Commercial Lending, Strategic Planning, Sales, Mortgage Lending, Retail Banking, Staff Management, Collections, Public Speaking, Positive Work..., Small Business, Mortgage Banking, Credit Analysis, Loan Origination, Commercial Banking, Underwriting, Insurance, Problem Management, Public Relations
Education
Ohio Valley University
Ohio Wesleyan University
BusinesSuites September 2012 - Present
Capital One Merchant Services August 2010 - July 2012
Iron Mountain June 2009 - May 2010
First Data USA November 2007 - January 2009
First Data Corporation April 2007 - November 2007
First Data Corp/TeleCheck June 2005 - April 2007
First Data Corp/TeleCheck April 2002 - June 2005
First Data Corp/TeleCheck May 1994 - April 2002
Skills
Key Account Management, Client Development, Management, Customer Retention, Value Propositions, RFP Generation, Contract Management, Vendor Relationships, Salesforce.com, Microsoft Office, Employee Management, Training Delivery, Project Coordination, Office Management, Operations Management, Business Process..., Implementer, Office Administration, Customer Service, Human Development, Collateral Materials..., Consumer Services, Customer Education, Executive Management, Administration Jobs, Client Representation, Helping Clients Succeed, Client Liaison, Delegate Management, Coaching Staff, Project Management, Staff Development, Executive Suites, Shared Office Space, Virtual Office, Office Solutions, Leadership, Process Improvement, Training, Sales, Recruiting, Cross-functional Team..., Vendor Management, Team Building, Strategy, Relationship Management, Analysis, Team Management, Project Planning, CRM
Education
The University of Texas at Dallas - School of Management 2006 — 2008
Executive Master of Business Administration (M.B.A.), Business Administration and Management, General
Project Management Institute 2007 — 2007
PMP Trained, Project Management
First Data Leaders 2004 — 2004
Financial Services Leader, Leadership in Financial Services
Oklahoma State University 1986 — 1988
Pursued CPA, Accounting
Cerner Corporation January 2013 - Present
Cerner Corporation May 2012 - January 2013
Northwest Missouri State University January 2012 - April 2012
Northwest Missouri State University August 2010 - February 2012
EXPRESS April 2010 - December 2011
First Data Corporation May 2011 - August 2011
Skills
Java, JavaScript, Microsoft Office, SQL, HTML/XML, PHP, CSS, Live Meeting, SharePoint, Servlets, Persistence, Agile Methodologies, Management, Visio, Project Management, Access, Microsoft Excel, Customer Service, PowerPoint, Social Media, Time Management, Leadership, Microsoft Word
Education
Northwest Missouri State University 2009 — 2012
Business Management, Computer Science, 3.95
Westside High School 2005 — 2009
Highschool Diploma
First Data Corporation July 2015 - Present
First Data Corporation August 2005 - June 2015
Chase February 1997 - August 2005
Skills
Credit Cards, Banking, Risk Management, Financial Services, Payments, Mergers & Acquisitions, AML, Due Diligence, Fraud, Financial Risk, Credit, Payment Card Processing
Education
Ohio Dominican University
Master of Business Administration (M.B.A.)
Otterbein College
Bachelor of Arts (B.A.), Business Psychology
First Data Corporation July 2014 - Present
Northwest Missouri State University February 2014 - May 2014
Catapult International May 2012 - August 2012
Skills
SQL, JavaScript, HTML, Java, Software Development, MySQL, Pegasystems PRPC, jQuery, Linux, C #, iOS development, Assembly Language, MIPS, Illustrator, Photoshop, Xcode, HTML 5, Oracle SQL Developer, AngularJS, Karma, JUnit, Test Driven Development, Git
Education
Northwest Missouri State University 2010 — 2014
Bachelor's Degree, Computer Science
Wolters Kluwer / CCH 2009 - Present
First Data Corporation 2003 - 2007
Quest Software (acquired by Dell) 2000 - 2003
Mobius Management Systems (acquired by ASG Software Solutions) 1996 - 2000
Skills
Solution Selling, Enterprise Software, Salesforce.com, Cloud Computing, Business Development, Competitive Analysis, SaaS, Product Marketing, E-commerce, Channel Partners, Channel Sales, Sales Presentations, Professional Services, Software Industry, Strategic Partnerships, Key Account Management
Education
Northern Illinois University
Bachelor’s Degree, Social Sciences & History
Synchrony Financial, formerly GE Capital Retail Finance July 1998 - Present
First Data Corporation February 1992 - June 1998
Skills
Talent Management
Education
Ohio University 1987 — 1991
Bachelor's Degree, Business Administration, Emphasis Human Resources
Sogeti USA LLC December 2014 - June 2015
Battelle January 2014 - November 2014
Sogeti USA LLC January 2012 - December 2013
Ohio Department of Administrative Services June 2010 - January 2012
McGraw-Hill December 2008 - April 2010
First Data Corporation January 2008 - December 2008
Ohio Administrative Knowledge System (OAKS) June 2006 - March 2007
Ohio Department of Public Safety January 2003 - March 2007
Ohio Bureau of Workers' Compensation 2001 - 2003
Ohio Senate 2001 - 2001
Skills
Change Management, Team Leadership, Organizational..., SDLC, Negotiation, Microsoft Office, Government, Program Management, Strategic Planning, Policy, Process Improvement, Project Management, Vendor Management, Business Process..., Recruiting, Business Analysis, Management Consulting, Team Building, Business Process, Project Planning, Quality Center, Testing, Quality Assurance, Maintaining Strong..., CRM Integration, Test Management, Test Planning, User Acceptance Testing, Project Coordination, Project Delivery, Organizational Change..., Management, Leadership, CRM, Training
Education
Ohio Dominican University 2006 — 2008
Masters
Providence College 1989 — 1993
Bachelor of Science
Notre Dame H.S. 1985 — 1989
High school diploma
WilliamMcNallyBooks.com August 2010 - Present
LMM Interactive March 2010 - Present
Orthoathletic.com March 2000 - June 2012
First Data Corporation November 2008 - March 2010
Chase Paymentech November 2005 - October 2008
Chase Merchant Services/First Data Corporation January 2001 - November 2005
First Data Corp January 1999 - January 2001
FLA Orthopedics 1997 - 1999
Skills
Electronic Payments, Merchant Services, Payment Card Processing, Credit Cards, Acquiring, Debit Cards, Mobile Payments, Strategic Partnerships, Payments, Credit, Process Improvement, Account Management, Executive Management, E-commerce, Relationship Management
Education
Nova Southeastern University 1996 — 1997
MBA, Business
University of Florida 1983 — 1988
BA, Public Administration
First Data Corporation Implementation ManagerFirst Data CorporationJune 2009 - August 2012
Fidelity National Information Services May 2002 - February 2009
EFD Prepaid Solutions May 2002 - February 2009
WildCard Systems May 2002 - July 2005
American Express TRS Company Inc January 2000 - January 2002
Skills
SDLC, Vendor Management, Payment Card Processing, Software Project..., Agile Project Management, Agile Methodologies, Business Analysis, Payments, PMP, Credit Cards, Process Improvement, PMO, Scrum, Visio, Electronic Payments, Payment Systems, Business Process..., Program Management, Debit Cards, Cross-functional Team..., Management, Product Management, Project Portfolio...
Education
Nova Southeastern University
Bachelor of Science (B.S.), Business Administration, Management and Operations
First Data Corporation February 2012 - Present
Global Payments October 2008 - December 2009
North American Bancard January 2004 - October 2008
Lilly Properties, LLC January 1997 - October 2003
Skills
Merchant Services, Sales Management, Sales, E-commerce, Banking, Gift Cards, Marketing, Payments, Payment Card Processing, Sales Operations, Relationship Management, Human Resources, Payroll Services, Payroll Analysis, Employee Benefits, Workers Compensation, Workforce Management, Workforce Planning, Cost Savings Strategies
Education
Oakland Community College
Marketing
Pitney Bowes Software July 2013 - Present
BlueCross BlueShield of SC June 2012 - July 2013
First Data Corporation June 2011 - June 2012
BCBSSC March 2010 - June 2011
Right Path Realty January 2006 - September 2009
Ku Consulting February 2007 - August 2009
Arista Info Systems January 2004 - February 2007
Daleen 2002 - 2003
SE Technologies 1998 - 2000
Skills
SDLC, Program Management, Requirements Analysis, SharePoint, Business Analysis, Analysis, Security, Testing, Training, Software Project..., Vendor Management, Business Intelligence, Integration, Management, Requirements Gathering
Education
Oglethorpe University 1995 — 1996
Business Management
CoBank, ACB March 2010 - Present
GE Capital May 2006 - March 2010
First Data Corporation September 2003 - May 2006
GE Capital October 1998 - September 2003
American National Bank of Chicago January 1996 - October 1998
Skills
Corporate Finance, Financial Modeling, Mergers & Acquisitions, Financial Analysis, Due Diligence, Risk Management, Commercial Lending, Credit Analysis, Portfolio Management, Finance
Education
Northwestern University - Kellogg School of Management
MBA, Finance & Strategy
University of Colorado Boulder 1991 — 1995
BA, Philosophy and Political Science
First Data Corporation August 2006 - Present
West Interactive 2005 - 2006
CSG Systems 1998 - 2003
Education
Northwest Missouri State University 1990 — 1993
Genesys July 2013 - Present
Genesys July 2011 - June 2013
Genesys Telecommunications June 2008 - October 2011
First Data Corporation June 1996 - May 2008
Mutual of Omaha June 1995 - June 1996
Skills
IVR, CTI, ACD, Call Center, Workforce Management, Customer Relations, SIP, Genesys, Call Routing, Call Recording, PBX, Telephony, Speech Recognition, Outbound, VoIP, Telecommunications, Call Logging, Inbound Marketing, Customer Service, Data Center, Unified Communications, Call Centers, Integration, Avaya, Contact Centers, Solution Architecture, Solution Selling, Software Development, SaaS, Management, Project Management, Partner Management, IP, Professional Services, Cloud Computing, Customer Experience, Enterprise Software, CRM, Cisco Technologies, Pre-sales, Cross-functional Team..., Sales Engineering, Managed Services, Software Industry, Go-to-market Strategy, Product Management, VXML, Mobile Devices, Salesforce.com, Routing
Education
Northwest Missouri State University 1990 — 1995
Bachelor of Science (BS), Management Information Systems, General
Daniel J Gross HS 1987 — 1990
H.S. Diploma, Summa Cum Laude
CenturyLink April 2015 - Present
Grace Networks Incorporated May 2013 - Present
FICO August 2010 - January 2013
First Data Information Services 2008 - 2010
First Data (was Intelligent Results) 2004 - 2010
First Data Corporation 2004 - 2010
Lante February 1998 - August 2001
Arthur Andersen October 1996 - February 1998
Real Networks October 1995 - October 1996
Accenture August 1987 - October 1995
Skills
SaaS, CRM, Enterprise Software, Agile Methodologies, Integration, Analytics, Enterprise Architecture, Software Development, Management, Project Management, Leadership, Business Development, Linux, Testing, Analysis, Product Development, Account Management, Data Mining, Professional Services, Hadoop
Education
Northwestern University 2014 — 2016
Master's Degree, Predictive Analytics
Portland State University 1987 — 1988
Bachelor's Degree, Accounting, 3.91
Portland State University 1979 — 1983
Bachelor's Degree, Economics/Comp Sci, 3.83
Reed College
Reed College
Wells Fargo February 2011 - Present
YMCA of Greater Charlotte December 2005 - Present
Wells Fargo May 2009 - January 2011
Wachovia, A Wells Fargo Company November 2001 - May 2009
First Data Corporation December 1995 - September 2001
Soft Play, LLC 1992 - 1995
The Charlotte Observer August 1989 - December 1991
Skills
Adobe Dreamweaver, Adobe InDesign, Adobe Flash, Adobe Fireworks, Adobe Photoshop, Document Management..., Vignette, Microsoft Office Suite..., Visio, SharePoint 2007, Windows SharePoint..., Joomla!, WordPress, HTML, CSS, Content Management..., Javascript, PHP, XML, SharePoint Designer, SharePoint, Wordpress, Photoshop, Leadership, Management, Strategy
Education
Webster University 2003 — 2004
Communications Management
Northwestern University 1989 — 1989
Journalism
Johnson C. Smith University 1985 — 1989
Bachelor of Arts, Journalism
School Town of Highland 2012 - Present
Cabela's 2007 - 2012
First Data Corporation February 1997 - April 2007
Skills
Sales, Account Management, Payment Card Processing, Credit Cards, Customer Service, Sales Management, Training, Wireless, Technical Support, Troubleshooting, Sonicwall, Mac OS X Server, Mobile Device Management
Education
Northern Illinois University 1984 — 1989
Bachelor of Science (B.S.), Social Sciences
TD June 2014 - Present
Merchant Payment Consulting Group, LLC. January 2014 - Present
First Data Corporation January 2011 - December 2013
First Data Corporation August 2008 - January 2011
First Data Corporation 1997 - August 2010
Chase Paymentech 2006 - 2008
First Data Merchant Services August 1997 - January 2007
First Data USA 1997 - 2007
Chase Merchant Services 1997 - 2006
American Express 1995 - 1997
Skills
Payment Card Processing, Mobile Payments, Chargebacks, Dispute Resolution, Financial Services, Financial Coaching, Transaction Processing, Merchant Services, Credit Cards, Payment Systems, Electronic Payments, Payment Gateways, Acquiring, Cards, Relationship Management, Credit, Debit Cards, ACH, Payments, E-payments, Business Analysis, Management, Executive Management
Education
Nova Southeastern University 2006 — 2007
MS, Management/Leadership
University of Phoenix 2001 — 2005
BS, Business Administration
First Data Corporation April 2000 - Present
Signature Consultants 1996 - 2003
Precision Response Corporation 1999 - 2000
Skills
Pro*C, SQL*Plus, PL/SQL, C, C++, Oracle
Education
Nova Southeastern University 2008 — 2010
MBA
University of Florida - Warrington College Of Business 1982 — 1986
BS, Business Admin - Major Computer Information Science
CDK Global, Inc. (Formerly ADP Dealer Services) October 2014 - Present
ADP Dealer Services August 2007 - September 2014
ADP Dealer Services November 2003 - August 2007
Choiceparts, LLC an ADP Joint Venture October 2000 - November 2003
First Data Corporation 1998 - 2000
Skills
Financial Due Diligence, Acquisition Integration, Systems Integrations, Business Integration, Operational Due..., Sarbanes Oxley, SEC Reporting, GAAP Research, Financial Planning and..., Financial Forecasting, Oracle E-Business Suite, Hyperion Reporting, Internal Controls, Internal Audit, Project Management, Due Diligence, Hyperion Enterprise, Sarbanes-Oxley, SEC filings, Financial Reporting, Forecasting, Process Improvement, US GAAP, Financial Analysis, Finance, Variance Analysis, Sarbanes-Oxley Act, Integration, Accounting, Strategy, Leadership, Financial Planning, Management, Mergers & Acquisitions, Analysis
Education
Northern Illinois University - College of Business
Bachelor of Science, Accountancy
First Data Corporation October 2012 - Present
WorldPay US, Inc. October 2010 - September 2012
First Data Commercial Services 2008 - August 2010
First Data Corporation January 2005 - January 2008
First Data Corporation 2004 - 2005
First Data Corporation 2001 - 2004
First Data Corporation 1990 - 2001
Education
W. Michigan University 1980 — 1983
Bachelors of Business Administration, Finance
Northern Michigan University 1979 — 1980
Business
Massachusetts Department of Revenue February 2015 - Present
First Data Corporation October 2013 - January 2015
Verio April 2001 - August 2013
Xcel Energy January 2006 - January 2007
Arthur Andersen January 1998 - April 2001
Skills
Tax, Sales Tax, PeopleSoft, Accounting, Sales & Use Tax, State Tax, Property Tax
Education
Oklahoma Baptist University 1980 — 1984
BBA, Accounting
First Data Corporation Recovery and Resolution AnalystUnitedHealthcareNovember 2012 - Present
Equity Staffing Group June 2012 - November 2012
FIRST DATA RESOURCES November 1981 - December 2009
First National Bank of Omaha March 1978 - November 1981
Cadillac State Bank March 1971 - March 1978
Education
Northern Michigan University 1975 — 1977
Banking
Market Force Information March 2013 - Present
gBehavior March 2013 - Present
Market Force Information August 2011 - March 2013
Nielsen 2004 - 2006
First Data Corporation 2002 - 2003
Sprint Nextel 1999 - 2001
Skills
Management, Market Research, Leadership, Team Leadership, Customer Satisfaction, Process Improvement, Customer Insight, Marketing Research, Call Centers, Analytics, High level of initiative, Program Management, Sales, Forecasting, Quality Assurance, Customer Service, Cross-functional Team..., Segmentation, Team Building, Competitive Analysis, CRM, Customer Experience, Retail, Data Analysis, Strategy, Account Management
Education
Nova Southeastern University—Shepard Broad Law Center
Ontario Senior High
The Ohio State University
Bachelor of Science (BS)
NSU July 2010 - Present
Institute for Essential Change August 2008 - Present
iPayment, Inc. February 2005 - June 2008
First Data Corp 2003 - 2005
First Data Merchant Services 1990 - 2005
Chase Merchant Services 1999 - 2004
First Data Corporation 1996 - 2000
Skills
Electronic Payments, Payment Card Processing, Merchant Services, Strategic Planning
Education
Nova Southeastern University 2008 — 2010
Master's, Marriage & Family Therapy
University of Phoenix
Nova Southeastern University
Ph.D., Marriage & Family Therapy
Expert Global Solutions August 2015 - Present
Convergys August 2007 - August 2015
Colo 5 2009 - 2009
ADT Securities July 2007 - August 2007
Citizens Property Insurance August 2005 - June 2007
Capital One December 2000 - June 2005
Circuit City November 1998 - December 2000
First Data Corporation July 1994 - November 1998
Skills
Cisco, Data Center, Disaster Recovery, VoIP, Routers, Cisco Technologies, Firewalls, Network Security, EIGRP, CCNA, OSPF, Cisco IOS, Telecommunications, VPN, Networking, Network Architecture, WAN, Routing
Education
Northwest Missouri State University 1987 — 1990
Bachelor of Science (B.S.)
ClearTran, BNY Mellon Treasury Services December 2009 - Present
Infinity Data Corporation 2009 - 2009
Western Union Payment Services 2005 - 2008
First Data Corporation 1998 - 2004
First Data Corporation 1995 - 1997
Western Union Commercial Services 1985 - 1995
Skills
Payments, Credit Cards, Internet Banking, Sales Management, Software Solutions, Payment Processing, E-commerce, Electronic Payments, Lead Generation, Mobile Payments, Banking, Executive Management, Financial Services, Business Process, SaaS, Selling, Payment Card Processing, Strategy, Debit Cards, Program Management, Management, Strategic Partnerships, Telecommunications, Sales, Relationship Management, New Business Development, Mergers & Acquisitions, Payment Systems, E-payments, Finance, B2B, Sales Operations, Marketing Strategy, Leadership, Performance Management
Education
Ohio University 1972 — 1976
BBA, Business Administration
MLT VPMega Link Technologies, Inc.1997 - Present
First Data Corporation 1996 - 2005
Reuters 1995 - 1996
Bankers Trust 1994 - 1995
Bank of America January 1989 - January 1994
Skills
Software Development, Program Management, Product Management
Education
NEW YORK INSTITUTE OF FINANCE 1992 — 1994
Fundamentals of the Securities Industry
Odessa National 'I.I. Mecnikov' University 1971 — 1976
MS, Applied Math
Western Union August 2011 - Present
Western Union September 2006 - August 2011
First Data Corporation January 2001 - September 2006
Education
University of Nebraska - Lincoln 1984 — 1989
BS, Finance
Nova Southeastern University 1995 — 1996
MBA
Bellevue West High School
Miami-Dade County October 2013 - Present
Michael Gold Freelance 2000 - Present
Florida Department of Economic Opportunity / CareerSource Broward August 2009 - December 2011
Pitney Bowes, Inc. August 2005 - January 2009
Neopost USA, Inc. September 2004 - August 2005
First Data Corporation May 2003 - September 2004
IKON Office Solutions, Inc. March 2000 - May 2003
Skills
Key Account Management, Community Outreach, Negotiation, Process Improvement, Grants, Strategic Planning, Non-profits, New Business Development, Policy Analysis, Proposal Writing, Team Leadership, Public Speaking, B2B, Selling, Budgets, economic development, community development, non profit management, Developing Client..., Case Management, fiscal accountability, workshops, staff training, Case Managment, Nonprofits, Community Development, Management, Resume Writing, Economic Development, Sales, Business Development, Accountability, Sales Operations, Account Management, Recruiting, Organizational..., Policy, Workshops, Sales Process, Solution Selling
Education
Nova Southeastern University 2009 — 2014
M.B.A. - Management, Masters in Business Administration, 3.61
Nova Southeastern University 2006 — 2009
M.P.A., Masters in Public Administration, 3.66
University of Florida 1986 — 1991
Bachelor of Arts, History
Wells Fargo March 2012 - Present
TriWest Healthcare Alliance September 2011 - March 2012
Wells Fargo May 2009 - May 2011
JPMorgan Chase December 2004 - May 2009
Metris (HSBC) 2002 - 2004
OU Family Medicine 2002 - 2003
First Data Corporation 2001 - 2002
Education
Oklahoma State University 1996 — 2000
BS, MIS
Columbus, Ohio 2014 - Present
Huntington National Bank 2009 - 2014
Citibank 2007 - 2009
First Data Corporation 2006 - 2006
Corporate One Federal Credit Union 1990 - 2005
Skills
Debit Cards, Banking, Vendor Management, Product Management, Electronic Payments, Risk Management, New Business Development, Payment Card Processing, System Conversion, Consolidation, Leadership, Operations, Project Implementation, Compliance, Customer Satisfaction, Retail Banking, Business Analysis, Microsoft Office, Project Management, Quality Center, User Acceptance Testing, Test Planning, Financial Services, Management
Education
Ohio Dominican University
JM Family Enterprises August 2012 - Present
LexisNexis August 2005 - August 2012
First Performance Corporation August 2002 - August 2005
First Data Corporation October 2001 - July 2002
Skills
SQL Server, C#, JavaScript, HTML, XML, .NET, Linux, ASP.NET, MySQL, SQL, Software Development, PHP, Web Services, AJAX, CSS, Microsoft SQL Server, WCF, Agile Methodologies, Database Design, Web Applications, Visual Studio, Amazon Web Services...
Education
Nova Southeastern University 2006 — 2008
Masters of Science, Information Security
Nova Southeastern University 1996 — 1998
Bachelor of Science, Computer Information Systems
Iowa Hearing Aid Centers November 2006 - Present
Toyota Financial Services 2001 - 2004
First Data Corporation 1992 - 2001
Education
Northern Illinois University 1989 — 1990
MBA, Human Resources
University of Iowa 1985 — 1988
BBA, Business Admin-Human Resources
First Data Corporation September 2014 - Present
JPMorgan Chase October 2002 - August 2014
Skills
Banking, Financial Services, Government
Education
Kellogg Graduate School of Management 1991 — 1993
MBA, Finance, Marketing
Wesleyan University 1983 — 1987
BA, History
Amgen July 2012 - Present
Active Job Seeker August 2010 - November 2012
First Data Independent Sales December 2007 - July 2010
First Data Corporation 1999 - 2010
First Data Corporation July 2004 - December 2006
First Data Corporation 2002 - 2006
UNITED STATES ARMY RESERVE July 2004 - July 2005
UNITED STATES ARMY RESERVE, El Monte, CA/Jordan/Iraq 2002 - 2004
First Data Corporation 1999 - 2002
Skills
Training, Process Improvement, Customer Retention, Relationship Management, Leadership
Education
University of Michigan 2011 — 2011
Six Sigma Black Belt Certification, Six Sigma
University of Phoenix 2003 — 2008
Master of Business Administration, Business
Battalion Brigade Pre Command Course (BBPCC) 2004 — 2004
Leadership and Critical Thinking
Recruiting and Retention School 1995 — 1995
United States Army Recruiting Commanders Course, Recruiting
United States Army Combined Arms and Services Staff School 1993 — 1993
Leadership, Critical Thinking, Operations, Planing, Tactics, War Gaming
Northern State University 1983 — 1986
BS, Political Science
Aberdeen Central High School 1980 — 1981
Bank of America Merchant Services 2013 - Present
First Data Corporation 2012 - 2013
First Data Corporation 2010 - 2013
First Data Corporation 2007 - 2009
Skills
Human Resources, CRM, Onboarding, Talent Acquisition, College Recruiting, Workforce Planning, HRIS, Succession Planning, Talent Management, Technical Recruiting, Recruiting, Interviews, Contract Recruitment, Employee Relations, Employer Branding, New Hire Orientations, Sourcing, Personnel Management, Training, Payments, Employee Engagement, HR Policies, Screening, Performance Management, Hiring, Job Fairs, Resume Writing, Employee Benefits, PeopleSoft, Career Development, HR Consulting, Permanent Placement, Employee Training, Job Descriptions, Networking, Organizational..., Recruitment Advertising
Education
Nova Southeastern University 2011 — 2013
Masters, Employment Law
Nova Southeastern University 2008 — 2010
MBA, Business
Florida Atlantic University 2004 — 2007
BS, Finance, Marketing
First Data Corporation January 2011 - Present
First Data Merchant Services June 2009 - December 2010
CitiGroup April 2007 - February 2009
Indymac Bank 2004 - 2007
Education
American Institute of Medical Sales
Medical Device Sales
Nova Southeastern University
MBA, Business and Finance
Tulane University
BSM, Business Management
Bank of America Merchant Services October 2010 - Present
First Data Merchant Services November 2003 - May 2009
First Data Corporation 1999 - 2009
First Data Merchant Services February 2000 - November 2003
First Data Merchant Services July 1999 - February 2000
First Data Merchant Services December 1996 - July 1999
Skills
Call Center, Avaya, Sla, Networking, Troubleshooting
Education
Nova Southeastern University 2002 — 2004
MS, Human Resources
Bethune-Cookman College 1992 — 1996
B.S, Psychology
First Data Corporation August 2015 - Present
Dexmedia, LLC September 2007 - Present
SunTrust Bank January 1993 - June 2007
Skills
Customer Service, Marketing Strategy, Performance Management, Marketing, Leadership, Management, Strategic Planning, Social Media, Microsoft Office, Customer Retention, Team Building, Process Improvement, Social Media Marketing
Education
The Johns Hopkins University - Carey Business School 2007 — 2010
Masters In Science, Organizational Development.Strategic Human Resources
Obafemi Awolowo University 1984 — 1988
Bachelors of Science, Demography & Social Statistics., Demography and Population Studies
First Data Corporation 2012 - Present
First Data September 2003 - Present
First Data Resources 1995 - May 2012
Skills
Credit Cards, Relationship Management, Banking, Vendor Management, Debit Cards, Payment Card Processing, Electronic Payments, Payments, Financial Services, Cards, Payment Systems, Credit, Transaction Processing, Financial Risk, Six Sigma
Education
Oklahoma City University 1998 — 2001
MBA, Finance
University of Central Missouri 1990 — 1991
MS, Student Personnel and Administation
Webster University 1984 — 1988
BA, Management
Livingston International August 2013 - Present
Romney Presidential Transition Team September 2012 - November 2012
Waste Management (acquired Oakleaf) 2011 - 2012
Oakleaf Global Holdings 2009 - 2011
U.S. Department of Housing and Urban Development 2008 - 2009
US Small Business Administration 2006 - 2008
The ServiceMaster Company 1997 - 2006
First Data Corporation 1993 - 1996
Lehman Brothers 1985 - 1993
Education
University of Chicago 1982 — 1985
MBA, Finance
Northwestern University 1978 — 1982
BA, International Politics
CBRE Global Workplace Solutions September 2015 - Present
Johnson Controls December 2006 - August 2015
First Data Corporation March 1999 - December 2006
Cordis, a Johnson & Johnson Company July 1990 - March 1999
Skills
Business Process Mapping, Employee Training, Six Sigma, Continuous Improvement, Process Improvement, Quality Management, Quality Assurance, ISO, Quality System, Business Process..., Facilities Management, Quality Auditing, TQM, Root Cause Analysis, DMAIC, Program Management, Team Building, Balanced Scorecard, Operational Excellence, Call Center, Performance Improvement, Management, Visio
Education
Nova Southeastern University 1993 — 1995
MBA
The Wellpoint Companies, Inc / Amerigroup Corp March 2014 - Present
Clemson University February 2007 - March 2014
Clemson University January 2000 - January 2007
Card Systems, Incorporated January 1999 - January 2000
First Data Corporation January 1997 - January 1999
Jack Christenson Realtors, Inc January 1993 - January 1996
EDS/GM January 1985 - January 1993
Electronic Data Solutions January 1984 - January 1985
Skills
Analysis, Management, Human Resource..., Problem Analysis, Creative Problem Solving, Strategic Planning, IT Strategy, Common Sense, Root Cause Problem..., Mainframe, Software Development, PMP, Leadership, Project Management, Business Process, Personnel Management, Testing, Business Analysis, SDLC, Program Management
Education
Oakland University 1982 — 1984
B.S, Management Information Systems; Computer Science and Human Resources Management
Training
Bachelor of Science (B.S.), Other Training:
Schering-Plough August 2006 - Present
First Data Corporation November 2000 - October 2004
Education
Northern Illinois University 1993 — 1995
Bachelors, Criminology
TSYS August 2015 - Present
First Data Corporation June 2014 - August 2015
First Data Corporation October 2011 - June 2014
First Data Corporation February 2010 - October 2011
Express Vending of Omaha LLC November 2004 - April 2010
TD Ameritrade October 2009 - February 2010
First Data Corporation June 2000 - November 2005
Skills
Forecasting, Product Management, Financial Analysis, Strategic Planning, Process Improvement, Vendor Management, CRM, Sales, Finance, Business Development, Management, Budgets, Product Development, Contract Negotiation, Accounting, Account Management, Cross-functional Team..., Risk Management, Credit, Pricing, Financial Services, Customer Service, Financial Risk, Marketing, Sales Operations, Project Management, Strategic Financial..., New Business Development, Six Sigma, B2B, Credit Cards, Access, Banking, Business Analysis
Education
Northwest Missouri State University 1988 — 1992
B.S, Finance, Economics
WellPoint, Inc. June 2009 - November 2014
Administaff Services March 2007 - March 2008
TCF Bank July 2004 - November 2006
First Data Corporation July 1994 - February 2004
Skills
Call Center, Health Insurance, Provider Relations, Customer Service, PPO, HMO, Insurance, Medicare, Data Entry, HIPAA, Outlook, Medicare Part D
Education
Northwest Nazarene University
One Year of Business Studies, Business, Management, Marketing, and Related Support Services
Assurant June 2015 - Present
NextEra Energy, Inc. January 2015 - June 2015
TRX Integration, Inc. July 2014 - January 2015
Chico's FAS Inc. March 2014 - July 2014
First Data Corporation February 2010 - March 2014
Gates Corporation June 2009 - February 2010
Knowledge management March 2008 - May 2009
COZENT SOFTWARE SOLUTIONS May 2006 - January 2008
Skills
Oracle, Oracle Applications, SDLC, Unix, Business Intelligence, SQL, Vendor Management, Microsoft SQL Server, ITIL, Requirements Analysis, Integration, IT Strategy, IT Management, ERP, Oracle E-Business Suite, Data Warehousing, PL/SQL, ETL, Performance Tuning
Education
Northwestern Polytechnic University 2008 — 2009
Masters
Wellspring Lutheran Services March 2015 - Present
Genesee County Schools October 2014 - Present
MD's Sports Tavern & Grill October 2013 - September 2014
First Data Corporation October 2007 - April 2011
Food Bank Of Eastern Michigan April 2003 - October 2007
Skills
Marketing Strategy, Management, Customer Service, Strategic Planning, Sales, Leadership, Project Management, Strategy, Social Media, Microsoft Excel, Business Development
Education
Walden University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Health Care Management
Oakland University 2001 — 2003
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Wisconsin Health Insurance (WPS) November 2014 - Present
First Data Corporation August 2014 - Present
Advance Services - Union Pacific November 2012 - June 2014
AdvanceMed Corp 2011 - 2012
Sears September 2010 - February 2011
OPS Lewis & Clark Middle School August 2008 - December 2009
Blue Cross Blue Shield of Nebraska February 2007 - August 2008
Mutual of Omaha June 1998 - February 2007
Henry Doorly Zoo May 1991 - June 1999
Central Christian Schools July 1990 - May 1998
Skills
SQL, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Data Warehousing, Access, Data Analysis, Visual Basic, Software Documentation, SAS, Visio, Analysis, Management, Training
Education
Northwest Missouri State University 1988 — 1989
Bachelor's degree, Mathematics
University of Northern Iowa 1981 — 1983
Bachelor's Degree, Secondary Mathematics Education; Computer ScienceAdditional Computer Science courses
Fiserv EFT December 2013 - Present
First Data Corporation September 2001 - December 2013
US Army June 1992 - July 1995
Skills
Payment Processing, Debit Cards, Debit, Cards, Account Management, Payments, EFT, ATM, Prepaid, Financial Analysis, Payment Card Processing, Credit Cards, Electronic Payments, Mobile Payments, Financial Services, ACH, ATM networks, Banking, CRM, Credit, Direct Sales, E-payments, Electronic Funds..., Gift Cards, Merchant Services, Payment Gateways, Payment Systems, Product Management, Relationship Management, Strategic Partnerships
Education
Nova Southeastern University 2002 — 2004
B.S., Business Management
United FIeld Chase June 2008 - Present
United Field Chase, Inc. June 2007 - Present
United Field Chase, Inc. 2008 - 2012
Bristol West Insurance Group January 1999 - January 2003
First Data Corporation February 1991 - January 1999
Education
Ocean County College 1986 — 1988
Associates, Computer Science
First Data Corporation February 2007 - December 2014
BMO Financial Group January 2004 - February 2007
Skills
Customer Service, Strategic Planning, Leadership, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Microsoft Office, Sales, Research, Training, Windows, Technical Support, Call Centers, Teamwork, Troubleshooting, Problem Solving, Banking, Software Documentation, Telecommunications, Outlook, Customer Retention, Retail
Education
Northwestern College 2000 — 2002
Associate of Science (AS), Computer Information Systems
Roosevelt University
Bachelor of Applied Science (BASc), Telecommunications
Wells Fargo Home MortgageProvide monthly capacity analysis for New Loan Data Integrity, Salability R July 2005 - Present
First Data Corporation 1994 - 2005
USAA 1987 - 1994
Skills
Portfolio Management, Operations Management, Risk Management, Manage Client..., Business Analysis, Credit Cards, Six Sigma, Process Improvement, Business Continuity..., Management, Leadership, Product Management, Integration, Project Planning, Customer Service, Analysis, Team Building
Education
Oklahoma State University
BS – Business Administration, Human Resources Management/Personnel Administration, General
World Harvest Church September 2013 - Present
Dell, formerly Quest Software July 2007 - Present
Quest Software July 2007 - September 2012
First Data Corporation February 1999 - July 2007
Skills
Salesforce.com, Customer Service, Outlook, Sales Process, Account Management, Change Management, Data Maintenance, Information Sharing, Coordinating Skills, Calendaring, Detailed Organization, Sales Operations
Education
The Ohio State University 1984 — 1989
BFA, Fine Arts - Dance
Ohio Dominican University
Master's degree, Theology/Theological Studies
Walden University June 2011 - Present
First Data Corporation October 2007 - April 2011
Education
Oakland University 2000 — 2003
B.A., Communication & Journalism
First Data Corporation 2007 - 2012
Education
Universal Collegge of Healing Arts 1996 — 1997
Massage Therapy, Massage Therapy
Ohio University 1978 — 1982
N/A, Interior Design
First Data Corporation March 2015 - Present
First Data Corporation January 2014 - March 2015
First Data Corporation October 2012 - December 2013
First Data Corporation August 2011 - September 2012
Worman & Sheffler, P.A. May 2009 - July 2011
Mills and Nebraska December 2006 - May 2009
Mills and Nebraska May 2006 - November 2006
Neal P. Pitts, P.A. June 2005 - February 2006
Starbucks July 2004 - March 2005
Mills and Nebraska March 2001 - November 2002
Skills
Account Management, Customer Retention, Team Leadership, Payment Card Processing, Credit Cards, Merchant Services, Project Management, Analysis, Process Improvement, Six Sigma, Management, Leadership, SharePoint, Salesforce.com, Customer Service, Strategic Partnerships, CRM
Education
Nova Southeastern University 2010 — 2011
Bachelor of Science (B.S.), Business
Sixsigma.us 2013 — 2013
Process Improvement Training, 10/1/2013 - 10/3/2013
Valencia College 2001 — 2003
Associate of Arts (A.A.), General
TracFone Wireless November 2007 - Present
All American Semiconductor August 2005 - September 2007
First Data Corporation August 1999 - December 2004
Motorola Solutions America Latina y Caribe November 1996 - October 1998
Education
Nova Southeastern University 1994 — 1998
Bachelor of Business Administration (B.B.A.), International Business, 3.28
Ricoh USA August 2015 - Present
First Data Corporation November 2014 - August 2015
Keytel Systems March 2013 - January 2014
AstraZeneca July 2007 - August 2012
Pitney Bowes January 2006 - July 2007
United States Air Force Security Forces April 1997 - April 2001
Skills
Pharmaceutical Sales, Gastroenterology, Managed Care, Product Launch, Sales Effectiveness, Pharmaceutical Industry, Neurology, Pulmonology, Selling Skills, Allergy, Account Management, Urology, Cold Calling, Microsoft Office
Education
Ohio University 2001 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Cincinnati 1992 — 1994
Business Administration and Management, General