First Data Merchant Services
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First Data Merchant Services Employees
Principle Solutions/Catlin May 2013 - Present
Ventyx, an ABB Company September 2011 - May 2013
Global Payments Inc. 2003 - September 2011
First Data Merchant Services June 1995 - May 2000
Skills
SDLC, Vendor Management, Software Project..., Process Improvement, Business Process..., MS Project, Program Management, Requirements Gathering, Electronic Payments, Project Management, Payments, Business Process, Data Center, Disaster Recovery, Requirements Analysis, PMO, Leadership, Microsoft Project
Education
Frostburg State University 1990 — 1995
Bachelors
First Data Merchant Services April 2015 - Present
First Data Corporation April 2014 - April 2015
First Data Merchant Services September 2012 - March 2014
First Data Corporation October 2011 - October 2012
First Data Corporation September 2010 - October 2011
First Data Corporation September 2009 - September 2010
Skills
Merchant Services, Payment Card Processing, Electronic Payments, Payments, Credit Cards, Gift Cards, Debit Cards, Mobile Payments, Transaction Processing, Payment Systems, E-payments, Credit, Payment Gateways, Banking, Relationship Management, Acquiring, Financial Services, Payment Services, EMV, Chargebacks, ACH, Software Documentation, Payment Industry, Cards, POS, Payment Cards, Training, PCI DSS, E-commerce, Portfolio Management, Credit Card Transaction..., Merchant Acquiring, Salesforce.com, Internet Banking, Mobile Commerce, Strategy, Executive Management, Cross Selling, Retail Banking, Fraud, Customer Acquisition, Strategic Partnerships, Financial Risk, Call Centers
Education
Ghent University 2000 — 2002
Law
Sint-Lodewijkscollege 1994 — 2000
High School, Latin - Physics - Chemistry
First Data Merchant Services May 2014 - Present
Add Bac, LLC May 2011 - January 2014
Altria September 2013 - September 2013
University of Georgia Athletic Association January 2013 - May 2013
Dalton Premier Indoor Soccer September 2011 - August 2012
Superior Tank Cleaning May 2008 - August 2012
Skills
Microsoft Excel, Microsoft Word, Social Media, Sales, Marketing, Consultative Selling, Account Management, Relationship Management, Customer Service, Social Media Marketing, Salesforce.com
Education
The University of Georgia 2012 — 2014
Bachelor of Business Administration (B.B.A.), Marketing, 3.26
Georgia Southern University 2010 — 2011
Pre-Business, 3.49
PureCars February 2015 - Present
DealerMatch December 2013 - October 2014
Sage April 2011 - October 2013
First Data Merchant Services September 2008 - April 2011
Sage November 2003 - February 2008
Worldcom (MCI) January 2002 - October 2003
Skills
Account Management, Sales Process, Sales, Salesforce.com, Customer Service, Lead Generation, Sales Operations, Team Leadership, Marketing, PowerPoint, Social Networking, Customer Satisfaction, Microsoft Excel, Email Marketing, Digital Marketing, Research, HTML, Teaching, Data Analysis, SEM
Education
Hampton University 1997 — 2002
Bachelor of Science (BS), Marketing
City of Fort Lauderdale June 2005 - Present
First Data Merchant Services October 1998 - May 2005
Skills
Investigations, Law Enforcement, Criminal Investigations, Fraud, Interrogation, Police, Sales, Six Sigma, Relationship Management, Merchant Card Processing, Merchant Acquiring, Service Quality, Field Training Officer, Hostage Negotiator, Criminal Law, Credit Card Fraud, Check Fraud, Police Training, Law Enforcement..., Enforcement, Patrol, Community Policing, Public Safety, Firearms, Crime Prevention, Criminal Justice, Emergency Management, Homeland Security, Surveillance
Education
Florida Atlantic University
Public Administration
MetLife April 2013 - Present
MetLife January 2012 - February 2013
MetLife June 2006 - December 2011
MetLife March 2004 - June 2006
Henry Schein March 2002 - March 2004
SurePay LLP August 2001 - February 2002
Electronic Concepts, Inc. February 2000 - June 2001
Deloitte and Touche, LLP June 1999 - February 2000
First Data Merchant Services February 1998 - May 1999
J.P. Morgan and Company, July 1996 - February 1998
Skills
Governance, Requirements Analysis, Business Analysis, Vendor Management, Process Engineering, Integration, SDLC, Project Planning, Project Management, SharePoint, Product Management, IT Management, Management, Analysis, CRM, Enterprise Software, Strategy, Data Warehousing, Oracle, Team Building, Business Intelligence, Testing, Software Development, IT Strategy, Quality Assurance, Disaster Recovery, Databases, Process Improvement, Financial Services, Security, Business Requirements, Risk Management, Business Process..., E-commerce, Requirements Gathering, Blogging, Business Process, Entrepreneurship, PMO, Program Management, Social Networking, Writing, Outsourcing, User Acceptance Testing
Education
Hofstra University 2000 — 2002
MBA, Information Systems
Fordham University 1992 — 1996
Bachelor of Science, Accounting
First Data Merchant Services October 1999 - Present
Skills
Project Management
Education
Hagerstown Community College 2010 — 2013
Williamsport High School
IBM Digital Sales February 2014 - Present
IBM October 2012 - February 2014
American Red Cross November 2008 - November 2010
Atlanta Journal-Constitution April 2007 - February 2008
First Data Merchant Services October 2001 - January 2005
IBM March 1993 - May 1998
Skills
Sales, Marketing, Networking, Organization, Key Account Management, Leadership, Customer Service, CRM, Management, Direct Sales, Salesforce.com, Customer Satisfaction, Pre-sales, Cold Calling, Sales Process, SaaS, Cloud Computing, Solution Selling, Enterprise Software, Storage, Sales Operations, Channel Partners, Account Management
Education
Georgia State University
Bachelor of Business Administration (BBA), Marketing
Newspaper Toolbox September 2012 - Present
Newspaper Toolbox September 2012 - Present
The Herald Mail Comany June 2011 - August 2012
First Data Merchant Services December 2003 - January 2011
Citibank September 1991 - October 2003
Skills
Revenue Generator, money-making ideas, Idea Generation, Advertising, Advertising Sales, New Business Development, Online Advertising, Sales, Newspapers, Marketing Strategy, Cold Calling, Online Marketing, SEM, Strategic Planning, Partnerships, Media Planning, Creative Solutions, Digital Media, Social Media Marketing, QuarkXPress, Email Marketing, Selling, InDesign, Social Media, Sales Planning, Selling Skills, Consultative Selling, sales training, promotions, direct marketing, new media, Strategic Partnerships, New Business..., Media Relations, publications, B2B, Less Annoying CRM, Salesforce.com, Revenue Growth..., planning sales calendars, reader contests, Direct Marketing, New Media
Education
Hagerstown Community College 1994 — 1995
Cumberland Valley in Chambersburg, PA 1981 — 1986
High School Diploma, Accounting and Business/Management
First Data Merchant Services October 1993 - Present
Skills
Credit Cards, Process Improvement
Education
South High 1986 — 1990
Hagerstown Community College
Vantiv September 2015 - Present
Emotional and Social Intelligence coach/Facilitator 2015 - Present
First Data Merchant Services April 2014 - September 2014
First Data Merchant Services September 2009 - April 2014
Yellowbook USA November 2004 - September 2009
UNIFIRST CORP. April 2004 - September 2009
Skills
Facilitation, Training Facilitation, Training Delivery, Public Speaking, Team Building, Motivational Speaking, Leadership, Instructor-led Training, Coaching, Sales Management, Training, Sales, Sales Motivation, Salesforce.com, Merchant Services, Cold Calling, Credit Cards, Customer Retention, Relationship Management, Management, Sales Process, CRM, Account Management, B2B, Sales Presentations, Sales Operations, Account Executives, Direct Sales, Customer Service, Business Development, Strategic Partnerships, Strategic Planning, Team Leadership, Mentoring, Consultative Selling, Payment Card Processing, Employee Training, Customer Acquisition, Solution Selling, Electronic Payments, Payments, Problem Solving
Education
Farmingdale State University of New York
Jamaica High School
Author Navigation April 2015 - Present
MetLife April 2013 - Present
MetLife January 2012 - February 2013
MetLife June 2006 - December 2011
MetLife March 2004 - June 2006
Henry Schein March 2002 - March 2004
SurePay, LLP August 2001 - February 2002
Electronic Concepts, Inc. February 2000 - June 2001
Deloitte and Touche LLP June 1999 - February 2000
First Data Merchant Services February 1998 - May 1999
Skills
Fashion, Handbags, Project Management, Marketing, Telecommunications, Luxury, Microsoft Office, Customer Service, Microsoft Excel, Retail, Microsoft Word, Budgets, PowerPoint, Strategic Planning, SAP, Management, Inventory Management, Business Strategy, Forecasting, Merchandising, Marketing Strategy, Sales, Risk Management, Leadership, IT Management, SharePoint, Project Planning, Program Management
Education
Hofstra University 2000 — 2002
MBA, Information Systems
Fordham University 1992 — 1996
BS, Accounting
National Capital Bank of Washington August 2014 - Present
Middletown Valley Bank November 2012 - July 2014
First Data Merchant Services February 2012 - October 2012
Washington County Department of Social Services March 2007 - February 2012
Skills
Network Administration, Virtualization, Computer Security, Disaster Recovery, Computer Network..., Server Administration, Database Administration, Microsoft Exchange, Troubleshooting, Network Security, Active Directory, Security, Networking, Servers, Help Desk Support, Information Technology, Hardware, Firewalls
Education
Hagerstown Community College 2001 — 2003
Associate of Science (A.S.), Computer Science
North Hagerstown High School
Visa Inc. January 2015 - Present
MasterCard Advisors May 2011 - December 2014
MasterCard Worldwide 2007 - May 2011
MasterCard Worldwide 2007 - 2007
MasterCard Worldwide 2004 - 2007
First Data Merchant Services 2002 - 2004
Skills
Analytics, Credit Cards, Financial Modeling, Payments, Data Mining, Strategy, SQL, Risk Management, Financial Analysis, Financial Services, Analysis, SAS, Business Intelligence, Segmentation, Fraud, Product Management, Debit Cards, Business Analysis, Finance, Financial Risk, Banking, Mergers & Acquisitions, Electronic Payments, Portfolio Management, SAS programming, Payment Systems, Payment Cards, Statistics, SPSS Clementine, Payment Card Processing, Access, Relationship Management, Innovation, R, Product Innovation, Data Quality, Operations Research, Credit Card Fraud, Merchant Services, GIS, PCI DSS, PCI Standards, Agile Methodologies, Hive
Education
Georgetown University - The McDonough School of Business 1999 — 2002
B.S.B.A., Finance & Accounting
Stony Brook University
Master’s Degree, Operations Research
Barnes and Nobles January 2015 - Present
Cross Country Home Services November 2006 - May 2013
First Data Merchant Services March 2006 - September 2006
Quality Specialist August 2005 - March 2006
The Answer Group (TAG) November 2003 - November 2004
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Powerpoint, SQL, QuickBooks, Windows, Windows Vista, Windows Mobile, PowerPoint, Outlook, Call Centers, Customer Service, Data Entry, Insurance, Customer Satisfaction, Customer Retention
Education
Florida Atlantic University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Minor Business Law
Broward College 2003 — 2006
Associate of Arts (A.A.), Accounting
Symantec March 2014 - Present
Alinean, Inc. February 2010 - March 2014
Booz Allen Hamilton October 2008 - March 2010
Alinean, Inc. February 2003 - October 2008
Verisign, Inc. (formerly NameEngine, Inc.) May 2000 - February 2003
First Data Merchant Services February 1995 - May 2000
Skills
Java, Ruby on Rails, ASP.NET MVC, C#, HTML 5, JavaScript, Agile Methodologies, Ruby, Web Services, XML, Software Development, MySQL, Struts, SQL, jQuery, CSS3, Spring, Node.js, AngularJS, JSON, AJAX, Databases, Microsoft SQL Server, PostgreSQL, Web Applications, Web Development, Responsive Web..., Software Deployment, JavaScriptMVC, iOS development, Test Driven Development, Hibernate, Linux, WPF Development, Jenkins, Grails, Play Framework, OS X, REST, Ember.js, Message Queue, API Development, DevOps, Design Patterns, Object Oriented Design, Windows Azure, Enterprise Software, Scrum, Tomcat, Cloud Computing
Education
Florida Atlantic University 1996 — 1998
AA, General
Bank of America Merchant Services April 2014 - July 2015
Bank of America December 2010 - April 2014
May-January Greencastle the Film March 2011 - March 2012
JCPenney May 2003 - April 2011
Check Into Cash September 2009 - November 2009
Randstad March 2009 - September 2009
First Data Merchant Services December 2008 - February 2009
IBMP August 2008 - February 2009
DCInternational January 2007 - January 2009
TheArc of Washington County Hagerstown October 2007 - August 2008
Skills
Customer Service, Quality Assurance, Collections, Customer Retention, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Banking, Business Analysis, Call Centers, Credit Cards, Data Entry, Dedicated Professional, Dependable Team Player, Film Production, Leadership, Management, Payments, Production Managment, Program Management, Relationship Management, Salesforce.com, Teamwork, Payment Card Processing
Education
Hagerstown Community College 2005 — 2012
Associate's degree, Psychology
North Hagerstown High School
Diploma
Hagerstown Community College
Priority Payment Systems May 2011 - Present
First Data Merchant Services September 2006 - April 2011
Skills
Credit Cards, Payments, Credit, Financial Analysis, Electronic Payments, Payment Card Processing, Customer Service, Financial Risk, Merchant Services, Risk Assessment
Education
Hofstra University 2002 — 2005
Bachelors, Business
First Data Corporation August 2012 - Present
First Data Merchant Services February 2010 - August 2012
First Data Corporation November 2006 - February 2010
First Data Corporation December 2001 - December 2006
First Data Corporation August 2000 - December 2001
Food Lion April 1996 - August 2000
TB Wood's August 1997 - January 1998
Skills
Microsoft SQL Server, Oracle 9i, Microsoft Office, Customer Service, Call Center, Six Sigma, Project Management, Database Design, SSIS, SSRS, Data Analysis, VBA, SQL, Time Management, Oral & Written..., Organizational..., Web Development, SharePoint, Management, Electronic Payments, Debit Cards, Call Centers, Banking, Business Analysis, Credit Cards, Mobile Payments, Payment Card Processing, Payment Systems, Payments, Relationship Management, Vendor Management, Software Documentation
Education
Hagerstown Community College 2004 — 2006
Business Administration and Management, General, 3.5
ITT Technical Institute-Harrisburg 1998 — 2000
Associate of Science (A.S.), Electrical and Electronics Engineering
Chambersburg Senior High School 1996 — 1998
High School Deploma, Electrical and Electronics Engineering
Blue Ribbon Foods February 2015 - Present
TruGreen February 2014 - December 2014
TruGreen December 2012 - February 2014
Venicom October 2011 - September 2012
Capital Processing Network August 2010 - August 2011
PLS Logistics January 2010 - April 2010
First Data Merchant Services January 2005 - February 2010
First Data February 2004 - January 2005
First Data July 1999 - February 2004
Skills
Electronic Payments, Cold Calling, Payment Card Processing, Sales Management, B2B, CRM, Sales, Competitive Analysis, Sales Operations, Sales Process, Lead Generation, Marketing Strategy, Merchant Services, Credit Cards, Account Management, Strategic Partnerships, Relationship Management, Mobile Payments, Debit Cards, Customer Retention, Direct Sales, Call Centers, Leadership, E-commerce, Management, Start-ups, Training, Strategy, Forecasting, Sales Presentations, Strategic Planning, Salesforce.com, Pricing, Selling, Business Analysis, Entrepreneurship, Coaching, Executive Management, Product Development, Budgets, Business Development, Customer Experience, New Business Development, Solution Selling, Team Leadership, Team Building, Customer Service, Payments, Marketing, Consultative Selling
Education
State School of New York at Stony Brook
Bachelor of Science, Economics
Hampton University
Economics
Ivy Prep Academy August 2012 - Present
Cumulus Media April 2012 - July 2012
First Data Merchant Services June 2008 - June 2009
Skills
Customer Service, Cold Calling, Sales, Account Management, Social Media, Social Media Marketing, Marketing, Salesforce.com, Sales Process, Social Networking, Microsoft Office, Public Speaking, Microsoft Excel, PowerPoint
Education
Georgia State University
Masters in Teaching, Social Studies Teacher Education
The University of Georgia
Bachelor of Arts (B.A.), History
AstraZeneca October 2013 - Present
First Data Merchant Services October 2011 - July 2013
Wiencek and Associates April 2008 - May 2009
Pii (Pharmaceutics International, Inc.). March 2005 - April 2008
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Software Documentation, Adobe Acrobat, Quality Assurance, Data Entry, Access, Administrative..., Clarity, SharePoint, Calibration Manager, Citrix, Labware LIMS 5.0.2, Clientline, Client Center, OneSource, Windows Vista, Merchant Manager, GMP, SOP, Pharmaceutical Industry, GLP
Education
Harford Community College 2004 — 2004
Overlea Senior High School 2000 — 2004
High School Diploma
American Credit Acceptance January 2015 - Present
Synchrony Financial July 2014 - January 2015
CertusBank May 2014 - July 2014
CertusBank August 2013 - April 2014
JPMorgan Chase November 2012 - August 2013
JPMorgan Chase April 2011 - October 2012
JPMorgan Chase July 2006 - April 2011
First Data Merchant Services March 2005 - July 2006
Benergy OS April 2004 - March 2005
National Benefit Managers, Inc June 1997 - May 2003
Skills
Lean Six Sigma - Green..., Kepner-Tregoe Problem..., Operational Risk..., HIPAA, FSA, and COBRA..., Myers Briggs: How to..., Kaizen Training, Workshop Facilitator..., Conflict Management..., Oz Leadership Training..., Minitab 16, Quality Companion 3.3, Microsoft Office..., Business Process Mapping, Employee Training, Credit Cards, Operational Excellence, Change Management, Relationship Management, Team Building, Employee Benefits, Performance Improvement, Coaching, Business Process..., Strategic Planning, Kaizen, Call Centers, Management, Human Resources, Process Improvement, Minitab, Cross-functional Team..., Business Analysis, Leadership, Vendor Management, Six Sigma, Program Management, CRM, Visio, Training, Strategy, Banking, Analysis, Risk Management, Customer Experience, Process Engineering, Conflict Management, Contract Negotiation, Insurance, Operations Management, Executive Management
Education
Frostburg State University 1997 — 2001
B.S., Pre-Law
Penn State University 2001 — 2002
Paralegal coursework, Paralegal studies
TransFirst March 2014 - Present
Michelle Dowling Calligraphy January 2006 - March 2014
Bank of America Merchant Services 2003 - 2005
First Data Merchant Services 1997 - 2003
Skills
Invitations, Parties, Special Events, Stationery, Event Management, Bar/Bat Mitzvahs, Trade Shows, Advertising, Creative Direction, Calligraphy, Live Events, Corporate Events, Public Relations, Customer Service, Sales, Marketing, Management, Marketing Strategy, Leadership, Strategic Planning, Relationship Management, Team Building, Banking, Sales Management, Credit Cards, Strategic Partnerships
Education
Fashion Institute of Technology 1993 — 1995
BS, Home Furnishings/Marketing
First Data Merchant Services June 2012 - Present
Kohl's Department Stores November 2011 - May 2012
Education
Hagerstown Community College 2010 — 2014
Morguard November 2014 - Present
Advanced Power Technologies, LLC January 2014 - November 2014
Cablevision (OMGFAST) February 2012 - December 2013
Astaldi March 2008 - January 2012
MCM January 2007 - March 2008
Mederi, Health Management Consultants January 2004 - December 2006
Spherion January 2000 - December 2001
Sports Authority 1999 - 2000
First Data Merchant Services 1997 - 1999
Skills
Employee Relations, Onboarding, Performance Management, HRIS, Talent Management, Human Resources, Talent Acquisition, Deferred Compensation, HR Policies, Recruiting, Employee Engagement, Succession Planning, Workforce Planning, Personnel Management, Employee Benefits, Labor Relations, Compensation & Benefit, FMLA, New Hire Orientations, Organizational Design, Benefits Administration
Education
Florida International University 1994 — 1997
Bachelor's degree, Finance, General
University of Florida 1992 — 1994
Associate of Arts and Sciences (A.A.S.), Accounting
Plantation High School
Patriot Underwriters March 2013 - Present
Global Response October 2012 - March 2013
Brick House Tavern & Tap June 2011 - November 2012
ABB CONCISE Optical Group August 2011 - September 2012
First Data Merchant Services February 2011 - August 2011
Ramblewood Elementary School November 2004 - February 2011
First Data Merchant Services April 2008 - April 2009
First Data Merchant Services November 2005 - April 2008
Skills
Payroll Processing, Microsoft Applications, Data Entry, Customer Satisfaction, Cashiering, Telecommunications, Team Leadership, Order Entry, Window Applications, Corporate Communications, Quality Control, Resource and Account..., Payroll, Call Centers, Process Improvement, Process Scheduler, Budgets, Customer Service, Social Networking, CPOE, Team Building, Training, Sales, Invoicing, Team-oriented, Hospitality
Education
Florida Atlantic University 2005 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
First Data Corporation November 2014 - Present
First Data Corporation February 2012 - November 2014
First Data Corporation December 2008 - January 2012
First Data Merchant Services April 2008 - December 2008
First Data March 2005 - April 2008
First Data Commercial Services January 2003 - March 2005
First Data Merchant Services September 2002 - January 2003
Skills
Merchant Services, Credit Cards, Electronic Payments, Payment Systems, Debit Cards, Payments, Call Centers, E-payments, Acquiring, Payment Card Processing, Payment Gateways, Mobile Payments, Transaction Processing, ACH, Vendor Management, Product Management, Payment Services, Gift Cards, Relationship Management, PCI DSS, E-commerce, Financial Services, Cards, Payment Industry, Analytics, Mobile Commerce, EMV, Payment Cards
Education
Frostburg State University 2004 — 2007
MBA, Business Management
Mount St. Mary's University 2004 — 2005
Frostburg State University 2001 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Hagerstown Community College 1999 — 2001
AS, Business Administration
Lord Fairfax Community College 1998 — 1998
N/A, Business Administration, Management and Operations
First Data Merchant Services September 2014 - Present
Signature Consultants June 2013 - September 2014
IP Datasystems, Inc October 2012 - March 2013
EMC November 2005 - May 2012
Snap Appliance January 2004 - February 2005
Alzheimer's Association July 2001 - July 2003
Nortel Networks 1997 - 1998
Skills
Disaster Recovery, Data Center, EMC Storage, Storage Area Networks, NAS, Networking, DNS, Network Architecture, Troubleshooting, Cisco Technologies, Switches, System Administration, VMware, Clariion, Network Security, Customer Relations, EMC, Symmetrix, Brocade, Fibre Channel, Operating Systems, Microsoft Exchange, Server Architecture, VPN, Active Directory, Data Domain, Security, Firewalls, Virtualization, DHCP, VMware ESX, SAN, Red Hat Linux, High Availability, FC, Systems Engineering, Network Administration, IP Networking, Troubleshooting Hardware, VMAX, VNX, Customer Service, Technical Support, VMware Infrastructure, Storage Solutions, HP, Backup Solutions, vSphere, Servers, Enterprise Storage
Education
Hagerstown Community College 2013 — 2016
Associate of Applied Science, CyberSecurity, 4.0
Oklahoma State University 1984 — 1987
RR Donnelley December 2007 - Present
First Data Merchant Services February 2004 - October 2006
Skills
Print Management, Project Management, Process Improvement, Variable Data Printing, Direct Marketing, Direct Mail, Digital Printing, Vendor Management, Account Management, Business Analysis, Pre-press, Cross-functional Team..., Management, Offset Printing, Change Management, Program Management, Outsourcing, Business Process..., Adobe Acrobat, Six Sigma, Microsoft Office, Teamwork, Sales, Customer Service, Packaging
Education
Frederick Community College 2014 — 2018
In progress, Business
Spruce Real Estate School 2000 — 2001
Real Estate License, Real Estate
M2 IT Solutions, LLC November 2011 - Present
First Data Merchant Services December 2007 - June 2009
Ingram Book Company April 2002 - September 2002
Skills
Routers, Servers, Firewalls, DNS, DHCP, TCP/IP, Network Administration, Routing, VMware, VoIP, Troubleshooting, Windows XP, Windows 7, Networking, Operating Systems
Education
Computertraining.com 2004 — 2005
Microsoft Certification, MCP, MCSA, MCSE
Harrisburg Area Community College 1996 — 2004
Construction 4:13, Inc. April 2012 - Present
St. James Brethren Church May 2010 - May 2011
K.W. Reese, Inc. 2005 - 2006
First Data Merchant Services September 2001 - October 2004
Skills
Accounting, Bookkeeping, Construction, Small Business..., Entrepreneurship, Sales, Business Management, Microsoft Office, QuickBooks, Microsoft Excel, Process Scheduler, Contract Negotiation, Management, Contractors, Contract Management, New Business Development, Construction Management, Administration, Renovation, Residential Homes
Education
Hagerstown Community College
Business Administration and Management, General
Office of the State Attorney September 2011 - Present
Office of the State Attorney August 2011 - December 2011
The Law Office of Delano S. Stewart 2009 - 2010
The Law Office of Pedro G. Velez Jr. 2009 - 2010
The Law Office of Joseph W. Brown II 2008 - 2009
First Data Merchant Services June 2004 - August 2004
Skills
Courts, Legal Research, Trials, Criminal Law, Westlaw, Legal Writing, Litigation, Civil Litigation, Hearings, Depositions, Legal Assistance, Lexis, Motions, Family Law, Personal Injury, Legal Issues, Pleadings, Mediation, Jury Trials, Microsoft Office, Legal Documents, Criminal Justice, Trial Practice, Research
Education
Florida International University
Doctor of Law (J.D.)
University of South Florida
Bachelor of Arts (B.A.), Political Science and Government
Atos July 2015 - Present
Xerox September 2013 - July 2015
Marriott International February 2006 - September 2013
First Data Merchant Services September 1994 - February 2006
Citi May 1992 - September 1994
Citi June 1986 - September 1994
Skills
Software Documentation, JCL, CICS, TWS, DB2, TPF, CA7, Unix, Linux, JES2, VM, Windows NT, IMS DB/DC, BMC Remedy, TSO, MVS, HMC, Dasd, Data Center, Operating Systems, Change Management, COBOL, Technical Support, Networking, Training, Hardware, Technical Documentation, Operations Management, Microsoft Excel, Exceeding Expectations, Microsoft Word, Jobtrac, Infoman, Automation, Netview, Mainview, EMC Storage, Omegamon, Batch Processing, IBM Mainframe, IT Operations, Property Management..., AIX, Visio, Mainframe, Management, ITIL v3 Foundations..., System Administration, Yield Management, IT Management
Education
Hagerstown Community College 1998 — 2001
Data Processing / Business Administration - coursework
Grumman Data Systems Institute 1992 — 1992
Technical Diploma, Computer Programming
SUNY Farmingdale 1985 — 1987
Associate of Arts and Sciences (A.A.S.), Data Processing / Business Administration
Shentel June 2012 - Present
Orchard Brands 2006 - 2012
Norm Thompson Outfitters 2002 - 2006
Covenant Baptist Church October 2000 - January 2002
First Data Merchant Services 1996 - 2000
MBNA 1992 - 1996
Skills
Call Centers, Team Leadership, Performance Management, Customer Service, Team Building, Management, Coaching, Employee Relations, Process Improvement, Microsoft Office, Training, Call Center, Telecommunications, Vendor Management, Leadership Development, Troubleshooting, Project Management, Leadership, Process Scheduler, Human Resources, Change Management, Software Documentation, Program Management, Customer Satisfaction, Operations Management, Recruiting, Multi-unit Retail..., E-Learning, Computer Graphics, Graphic Arts, Talent Management, Hiring, Business Process..., Quality Assurance, Interviews, Project Planning, Budgets, Analysis, Inventory Management, Onboarding, Retail, Employee Engagement, Talent Acquisition, Employee Benefits
Education
Florida International University
Certified in Training and Human Resource Development, Training - HR Development
American Micro Inc June 2013 - June 2014
JPMorgan Chase February 2007 - November 2010
First Data Merchant Services January 2006 - January 2007
Simply Wireless September 2004 - December 2005
Bob Evans April 2000 - September 2004
Skills
Web Design, PHP, Dreamweaver, Photoshop, Notepad++, MySQL, CSS, Graphic Design, Sales Management, HTML 5, JavaScript, HTML, Microsoft Office, Adobe Creative Suite
Education
Hagerstown Community College 2011 — 2013
Associate of Computer Science, Information Technology
Trax USA Corp August 2015 - Present
Trax USA Corp August 2015 - Present
FlashBanc, LLC May 2013 - June 2015
First Data Merchant Services January 2012 - April 2013
Interactive Response Technologies, (IRT) 2011 - 2011
Skills
Customer Service, Management, Microsoft Excel, Project Management, Leadership, Strategic Planning, Sales, Microsoft Word, Training, PowerPoint, Customer Experience, Call Centers, Workforce Management, Customer Satisfaction, BPO, Salesforce.com, B2B, Team Building, Business Development
Education
Florida Memorial College 2006 — 2010
B.S., Aviation
American Senior High 2002 — 2006
Diploma, General Studies
Whitetail Ski Resort December 2012 - March 2013
First Data Merchant Services August 2010 - January 2012
First Data Merchant Services August 2009 - August 2010
Skills
Customer Service, Training, Access, Time Management, Phlebotomy, Venipuncture, Labels, Recieving, Specimen Collection, Outpatient Laboratory, Cpr Certified, Drawing Blood, Maintaining A Positive..., Patient Education, Patient Safety, Medical Terminology, Microsoft Office, Microsoft Excel, Microsoft Word, Computers, Sales, Appointment Scheduling, Telephone Skills, Proficient Typing Skills, Data Entry, Cashiering, Transaction Processing, Account Management, Supervisory Skills
Education
Hagerstown Community College 2013 — 2014
Kaplan University January 2008 - Present
USI Insurance Services July 2005 - January 2008
JPMorgan Chase July 2002 - July 2005
First Data Merchant Services March 2001 - July 2002
JPMorgan Chase September 1996 - March 2001
Skills
Financial Analysis, Strategy, Forecasting, Leadership, Process Improvement, Financial Modeling, Budgets, Finance, Change Management, Strategic Planning, Training, Project Management, Corporate Finance, Risk Management, New Business Development, Account Management
Education
Hofstra University 1999 — 2003
MBA, Finance
SUNY College at Old Westbury 1995 — 1999
BS, Finance
Shepherd University May 2013 - Present
Hagerstown Community College October 2010 - April 2013
Hagerstown Community College August 2001 - October 2010
First Data Merchant Services May 1999 - May 2002
S & A Homes October 1998 - May 1999
Citibank Citicorp November 1990 - September 1998
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Social Media, Public Speaking, Coaching, Team Building, Event Planning, Human Resources, Project Management, Public Relations, Teaching, Research, Program Management, Leadership, Management, Access, Data Analysis, Training, Teamwork, Strategy, Recruiting, Leadership Development, Time Management, Fundraising, Nonprofits
Education
Shepherd University 2014 — 2016
Master's Degree, College Student Development and Administration CSDA
Frostburg State University 2008 — 2010
Bachelor's Degree, Sociology
Hagerstown Community College 2006 — 2008
Associate of Arts (AA), Psychology
Hagerstown Community College 1996 — 2007
Associate's Degree, Associate of Science (AS), Business Administration and Management, General
First Data Commercial Services 2009 - Present
First Data Merchant Services 1995 - Present
Skills
PMP, Payment Card Processing, Credit Cards, Vendor Management, Debit Cards, Acquiring, Payment Systems, Mobile Payments
Education
Gettysburg College 1971 — 1975
Bachelor of Arts (BA), Psychology
The Johns Hopkins University
Applied Behavioral Science
SupplyLogic October 2014 - Present
Certified Laboratories, Inc. October 2013 - October 2014
Phoenix House August 2011 - October 2013
Paperless Pros and Affiliates July 2004 - August 2011
Cold Spring Harbor Laboratory November 2003 - July 2004
OfficeMax February 2002 - November 2003
Gerald Stevens October 1998 - February 2002
First Data Merchant Services April 1996 - October 1998
State of Florida - Department of Transportation October 1994 - April 1996
Astoria Federal Savings November 1988 - October 1994
Skills
Deferred Compensation, COBRA, Cafeteria Plans, Candidate Assessment, Workforce Planning, Internet Mining, Exit Interviews, Job Description..., Candidate Generation, Human Capital Strategy, Compensation Plan Design, AAP, Employee Relations, Workplace Investigations, Personnel Policies, Non-compete Agreements, Hiring Practices, EEOC, ADEA, USERRA, OFCCP, FLSA, FCRA, HR Policies, HRIS, Progressive Discipline, Labor Relations, HR Budgeting, Benefits Negotiation, e, Employee Handbooks, Policy Writing, Internet Recruiting, Recruitment Training, Technical Recruiting, Social Media, Health Insurance, Union Grievances, Employee Grievance, Employee Referral..., AIRS, Salary Review, Job Analysis, Workers Compensation, Competency Based..., Ceridian Payroll System, Multi-state Payroll..., Payroll Conversions, Executive Pay, Compensation Structures
Education
Hofstra University
BBA, Management
University of Pennsylvania - The Wharton School
CEBS IFEBP-OnLine Program
Manning Media, Inc. December 2014 - Present
Manning Broadcasting November 2012 - Present
The Herald-Mail 2008 - Present
Nassau Broadcasting Partners March 2006 - November 2012
Meritus Health System 2003 - July 2011
First Data Merchant Services 2004 - 2006
Hagerstown Trust March 1994 - May 2004
NBC25, WHAG-TV 1985 - 2000
Skills
Radio Advertising, Idea Generation, Advertising, Marketing Strategy, Copywriting, Sales Management, Marketing Communications, Product Marketing, Public Relations, Public Speaking, Radio, Social Media Marketing, Social Media, Online Advertising, Event Planning, Broadcast, Media Relations, Email Marketing, Event Management, Press Releases, Social Networking, Marketing, Integrated Marketing, Newspapers, Strategic Planning, Facebook, Fundraising, Digital Media, Radio Broadcasting, Brand Development, Media Planning, Video Production, Television, Strategic Communications, Media Buying, Advertising Sales, Digital Marketing, New Media, Online Marketing, Publicity, Direct Marketing, Newsletters, Blogging, Video, Management, Sales, New Business Development, Digital Strategy
Education
Frostburg State University 2000 — 2006
MBA, Marketing
Towson University 1984 — 1985
Bachelor's, English
Gettysburg College 1981 — 1984
English
Smithsburg High School 1977 — 1981
MasterCard Advisors April 2013 - Present
PricewaterhouseCoopers August 2010 - April 2013
First Data Commercial Services September 2009 - August 2010
First Data Corporation September 2008 - September 2009
First Data Corporation January 2007 - September 2008
First Data Corporation August 2005 - 2007
First Data Merchant Services 2005 - 2007
Watson Laboratories, Inc June 2003 - August 2005
Bristol-Myers Squibb Co. June 1998 - May 2003
DuPont Pharmaceuticals 2002 - 2003
Skills
Product Development, Sales Management, Pharmaceuticals, Product Management, New Business Development, Program Management, Operations Management, Mobile Payments, Payments
Education
Fordham University - Graduate School of Business Administration 2002 — 2006
Master of Business Administration (MBA), Finance and Management
Loyola University Maryland 1994 — 1998
B.S., Chemistry
Eagles Soar Performing Arts Theatre November 2003 - Present
ESPA Theatre 2001 - Present
M Squared Marketing & Media 1980 - 2011
First Data Merchant Services July 2007 - August 2009
FEMA-Stratix June 2006 - October 2006
Dunwoody Crossing Apartments February 2002 - November 2003
Skills
Advertising, Marketing, Social Media, Public Speaking, Social Networking, Customer Service, Marketing Strategy, Strategic Planning, Team Building, Sales, Leadership, Microsoft Office, Theatre, Budgets, Acting, Training, Television, Entertainment, Social Media Marketing, Management
Education
Argosy University Atlanta 2007 — 2011
Master of Arts, Educational Leadership
Argosy University (2007 to 2011) 1993 — 1997
Master of Arts, Education Leadership
Florida A&M University 1993 — 1997
Bachelor of Science, Agronomy
Florida Agricultural and Mechanical University 1993 — 1997
BS, Science
Word Processing Services Inc March 2014 - Present
Buyer's Guide Publications July 2013 - January 2014
WHAG / NBC 25 November 2012 - July 2013
Yellowbook June 2012 - November 2012
Cear Channel Radio December 1999 - June 2012
First Data Merchant Services August 2004 - December 2007
Mainline Broadcasting September 2003 - June 2004
Clear Channel Radio December 1999 - October 2003
Skills
Marketing Communications, Public Relations, Lead Generation, Direct Marketing, B2B, SEM, Business Development, PPC, Media Planning, Strategic Partnerships, New Business Development, Digital Media, Google Adwords, Market Planning, Facebook, Copywriting, Advertising, Customer Service, Sales
Education
Hagerstown Community College 1984 — 1986
Associate's degree, Business, Management, Marketing, and Related Support Services
South Hagerstown High School 1979 — 1983
Academic
First Data Merchant Services August 2003 - Present
Fleet National Bank 1996 - 2003
Fleet National Bank 1995 - 1996
NatWest Bank 1993 - 1995
Barclays Bank of New York 1989 - 1992
Barclays Bank of New York 1986 - 1989
Marine Midland Bank 1984 - 1986
Marine Midland Bank 1981 - 1984
Skills
Banking, Credit, Finance, Financial Services, Business Analysis, Credit Risk, Credit Analysis, Regulatory Compliance
Education
Fordham University
Bachelor of Arts (BA), French Studies-Economics
Gold Coast Professional Schools, Inc. August 2012 - Present
Personally Yours Staffing March 2012 - August 2012
Alorica November 2011 - February 2012
Bank of America January 2009 - October 2010
USL December 2002 - August 2004
First Data Merchant Services September 2000 - November 2002
Walt Disney World January 1996 - August 1999
Skills
Problem Solving, Analytics, Kronos, Oracle, Putty, Coaching, Performance Management, Self Driven, Great People Skills, Natural Leader, Team-oriented, Open-minded, People-oriented, Training Experience, Microsoft, DOS, NICE Call Recording, EMPAC, Training, Sales, Customer Service, Manangement, Management, Sales Management, Process Improvement, Interviews, Hiring, Recruiting, Conflict Resolution, College Recruiting, Resume Writing, Organizational..., Applicant Tracking..., Leadership, Employee Training, Team Building
Education
Gemological Institute of America 2006 — 2009
Accredited Jewelry Professional, Diamond and Diamond Grading, Jewelry Essentials, Diamond Essentials, and Colored Stone Essentials
First Data Merchant Services April 2012 - Present
FedEx Ground February 2011 - April 2012
PB Dye Golf Club February 2011 - December 2011
Bacchus Wine and Spirits June 2008 - April 2009
Aerotek Staffing Company December 2008 - February 2009
C&R Liquors October 2005 - August 2006
Staples Distribution Center March 2005 - July 2005
Sams Club March 2004 - November 2004
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Leadership, Time Management
Education
Salisbury University 2006 — 2008
Bachelors of Arts, Interdisciplinary Studies(Psychology/Sociology)
Professional Golfers Career College 2009 — 2010
Associates Degree of Science, Specialized Professional Golf Management
Hagerstown Community College 2002 — 2003
Business, Business
Baltimore County Department Of Aging March 2013 - Present
Creative Computers, Incorporated January 1994 - Present
Henry G 1969 - Present
Insight Global January 2010 - October 2012
Marathon Staffing January 2008 - January 2012
Sygnetics Inc 2003 - 2004
Potomac Research Incorporated January 1998 - January 1999
First Data Merchant Services January 1996 - January 1998
EDP Temporary Assignment January 1994 - January 1996
United States Post Office January 1993 - January 1994
Skills
Windows 7, Databases, System Administration, Microsoft Office, Outlook, Information Technology, Microsoft Excel, Customer Service, Data Entry, HTML, CSS, Microsoft Word, Teamwork, Project Management, Windows 8, IOS Development, Android Development
Education
Florida Institute of Technology 2015 — 2017
Masters Degree, Cyber Security
University of Phoenix 2011 — 2013
Bachelor's degree, Computer and Information Sciences and Support Services
University of Phoenix 2011 — 2013
Bachelors Degree In Computer Science, Computer Programming, Specific Applications, 3.0
Phoenix University Online 2010 — 2012
Associate's degree, Business Administration, B+
Howard Community College 1996 — 1997
Novell Network Administrator
Howard Community College 1994 — 1995
systems administrator certificate
Western Vocational Technical School 1994 — 1995
Completed Learning Unix
Tomarchio Instructional Design, LLC July 2013 - Present
ASTD January 2012 - December 2014
Liberty Power June 2013 - December 2013
First Data April 2008 - May 2013
ASTD Volunteer 2005 - 2010
ASTD January 2008 - December 2008
First Data Corporation March 2004 - April 2008
First Data Corporation May 2003 - March 2004
First Data Corporation 2000 - 2003
First Data Merchant Services 1996 - 2000
Skills
Instructional Design, Workshop Facilitation, Virtual Facilitation, Performance Consulting, Social Learning, Project Management, Organizational..., eLearning, Instructor-led Training, Adult Learning..., Talent Management, Training, Learning Management, Training Delivery, Adult Education, Leadership, E-Learning, Mentoring, Coaching, Needs Analysis, Program Management, Captivate, Leadership Development, Blended Learning, Staff Development, Performance Improvement, Instructional Technology, Learning Management..., Onboarding, Consulting, Curriculum Development, Lectora, Strategy, Management, Talent Acquisition, Organizational..., Career Development, Organizational Learning, ADDIE, Management Development, Succession Planning, Executive Coaching, MBTI, Employee Engagement, Employee Training, Soft Skills, WebEx, SnagIt, Articulate Studio, Technical Training
Education
Fielding Graduate University 2002 — 2004
Graduate Certificate, Organization Development
State University of New York College at Oneonta 1981 — 1985
Olympus April 2013 - Present
Olympus July 2012 - March 2013
Olympus November 2009 - June 2012
Olympus January 2009 - October 2009
First Data Merchant Services January 2005 - August 2008
First Data Merchant Services January 2005 - August 2008
Dominos Pizza August 2004 - December 2004
Skills
Sales Operations, Customer Satisfaction, Process Improvement, Sales, Management, Product Launch, Training, Call Centers, Customer Service, Marketing, Time Management, Microsoft Excel, Data Entry, Capital Equipment, JD Edwards, Microsoft Office, Customer Support, Team Leadership, SAP, SAP CRM, Proofreading
Education
Florida State University 2001 — 2003
Shepherd University
First Data Merchant Services September 2013 - Present
First Data Merchant Services March 2012 - September 2013
Lowe's Home Improvement November 2007 - March 2012
GEICO April 2005 - June 2007
GEICO November 2004 - April 2005
Bed Bath & Beyond May 2002 - November 2004
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Credit Risk, Loss Prevention, Loss Mitigation, Insurance, Supervisory Skills, Negotiation, Surveillance, Management, Credit Analysis, Credit Cards, Fraud Detection, Anti Money Laundering, Safety Management..., Employee Training, Customer Service, Investigation, Inventory Management, Determination to Succeed, Credit Card Fraud, Hiring Employees, Employee Recognition, Business Meetings, Internal Theft..., Identity Theft, Internal & External..., Retail, Risk Assessment, Risk Analytics, Workers' Compensation..., Auto Claims
Education
Florida Atlantic University 2002 — 2004
Bachelor of Arts (B.A.), Criminal Justice
Palm Beach Community College 1999 — 2002
Associate of Arts (A.A.)
First Data Merchant Services April 2003 - Present
First Data Commercial Services November 1996 - Present
First Data Merchant Services June 2000 - April 2003
First Data Merchant Services December 1997 - June 2000
First Data Merchant Services November 1996 - December 1997
Skills
Credit Cards, Payment Card Processing, Payments, Electronic Payments, Debit Cards, Merchant Services, Credit, Financial Services, Risk Management, Call Centers, Banking, Payment Systems, Vendor Management, Mobile Payments, Software Documentation
Education
Hagerstown Community College
Current General Studies
Frederick High School 1987 — 1989
High School Diploma
Tranquility Landscapes March 2015 - Present
Tranquility Landscapes March 2015 - Present
Clearent May 2012 - March 2015
WorldPay November 2004 - May 2012
First Data Merchant Services April 2001 - August 2003
Elavon, Inc. April 2000 - November 2001
Skills
Payments, Credit Cards, Account Management, Sales Management, Customer Relations, Contract Negotiation, Team Building, Merchant Services, Talent Acquisition, Sales, Direct Sales, Business, Management, Curriculum Design, Composition, Music Industry, Customer Service, Leadership, Mobile Payments, Strategic Partnerships, Payment Card Processing, Debit Cards, Selling, Acquiring, Payment Gateways, E-payments, Payment Systems, Merchant Acquiring, Electronic Payments, Relationship Management, Cold Calling, Sales Process, Cards, Payment Services, Salesforce.com, Customer Retention, B2B, Customer Acquisition, Financial Services, Loyalty Programs, Transaction Processing, Mobile Commerce, ACH, Payment Industry, POS, Lead Generation
Education
Western Governors University 2006 — 2007
Master of Business Administration (MBA), International Business
Georgia State University 1996 — 1999
BS MMI, Music Industry Management
Southeastern Louisiana University 1994 — 1996
Pre-Med, 4.0
Lockheed Martin Information Technology January 2011 - May 2014
Lockheed Martin Information Technology January 2009 - December 2010
Lockheed Martin July 2004 - December 2008
First Data Merchant Services January 2000 - January 2001
Citigroup April 1992 - September 2000
Skills
Project Management, Requirements Analysis, Disaster Recovery, SharePoint, Program Management, Process Improvement, SDLC, Security, Databases, Enterprise Architecture, Integration, Change Management, Proposal Writing, Team Building, MS Project, Visio, Cross-functional Team..., Data Center, Analysis, Vendor Management, Management, Business Process..., Training, Requirements Gathering, ITIL, Windows / Apple / z/OS, Client Relationship..., Incident Management, Visual Communication, Technical Documentation, Technical Training, Technical Support, Time Management, Corporate Communications, Negotiation, Strategic Planning, Organization Skills, Client Presentation, PowerPoint, Analytic Problem Solving, Client Issue Resolution, Coaching & Mentoring, Information Technology, BMC Remedy, Testing, Software Documentation, Business Analysis, Documentation
Education
Harford Community College 2009 — 2012
Digital Media, Information Technology
Harford Community College 2008 — 2012
Associate of Arts, Digital Media
Harford Community College 1982 — 2011
Digital Design, Information Technology, Digital Design, 3.50
GE Capital September 2012 - Present
General Electric Commercial Financial Services 2009 - 2012
Sony Music Entertainment 2009 - 2009
Capmark August 2007 - February 2008
Wachovia Bank July 2005 - August 2007
First Data Merchant Services December 2004 - July 2005
Wachovia Bank July 2002 - December 2004
Skills
Financial Modeling, Underwriting, Credit Analysis, Portfolio Management, Financial Analysis, Valuation, Credit, Credit Risk, Due Diligence, Risk Management, Capital Markets, Financial Risk, Corporate Finance, Loans, Asset Managment, Banking
Education
Fordham Gabelli School of Business 2007 — 2009
Masters, Finance and Management
Pace University 1998 — 2002
Bachelor, Finance
CA Technologies April 2014 - Present
Amplified Technologies, Inc. June 2003 - Present
CA Technologies, as a Contractor January 2014 - March 2014
Bridgewater Associates, as a Contactor July 2010 - March 2011
EMC² Consulting Services, as a Contractor May 2009 - January 2010
Kaplan University January 2006 - August 2006
Citrix Systems, Inc. November 2004 - December 2005
IBM Canada September 2003 - June 2004
Lens Express, Inc. March 2001 - January 2003
First Data Merchant Services May 2001 - December 2001
Skills
SharePoint, Consulting, Information Architecture, Intranet, Visio, IIS, Project Management, CSS, JavaScript, Requirements Analysis, XML, HTML, User Experience, Change Management, E-commerce, Program Management, Business Analysis, IT Strategy, Disaster Recovery, SDLC, Integration
Education
The University of Chicago 1996 — 2002
Doctor of Philosophy (Ph.D.), Egyptology
Florida Atlantic University 1994 — 1996
Master’s Degree, Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
Florida Atlantic University 1990 — 1994
Bachelor’s Degree, Business Administration
Chase Paymentech July 2011 - Present
J P Morgan Chase-Paymentech November 2010 - July 2012
J P Morgan Chase January 2004 - October 2010
First Data Merchant Services September 1993 - July 2004
Skills
Vendor Management, Access, Payment Card Processing, Credit Cards, Payments, Electronic Payments, Debit Cards, Risk Management, Requirements Analysis, Testing, Financial Risk, Transaction Processing, Disaster Recovery, Executive Management, SDLC, Project Management, Payment Systems, E-payments, Performance Management, Strategic Planning, Training, Management, Cards, Financial Services, Call Centers, Change Management, Analysis, Cross-functional Team..., Banking, Financial Analysis, Business Analysis, Leadership, Coaching, Credit Analysis, Loans, Process Improvement, Customer Retention, Credit, Credit Risk, Payment Gateways, Portfolio Management, Mobile Payments, Relationship Management, Troubleshooting, Operations Management, Strategy, Business Process..., Project Portfolio..., Acquiring, Visio
Education
UMUC 2008 — 2012
BA, Business Adminstartion
Hagerstown Community College
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
Veeco Instruments January 2012 - Present
Sumitomo Corporation of America January 2011 - January 2012
AIG September 2008 - December 2011
American Home Mortgage October 2005 - September 2008
First Data Merchant Services August 2003 - October 2004
NYC Economic Development Corporation December 2000 - August 2003
Primedia April 1996 - December 2000
Skills
Treasury Services, Treasury, Cash Flow Forecasting, Sarbanes-Oxley Act, Treasury Management, Variance Analysis, Cash Flow, Internal Controls, Financial Analysis, General Ledger, Accounting, Forecasting, Cash Management, Financial Reporting, Budgets, Finance, Banking, Process Improvement, Analysis, Financial Modeling, Management, Risk Management, Internal Audit, Investments, Credit, Fixed Income
Education
St. John's University 1993 — 1997
Master of Business Administration (MBA), Finance, General
Hofstra University
Bachelor of Business Administration (BBA), Accounting
Deutsche Bank September 2013 - Present
Deutsche Bank April 2007 - August 2013
First Data Merchant Services August 2004 - April 2007
Skills
Investment Banking, Credit Risk, Corporate Finance, Bloomberg
Education
Hofstra University 2001 — 2004
Bachelor of Business Administration (BBA), Finance, General
North American Bancard September 2008 - Present
Various Enterpises January 2002 - Present
First Data Merchant Services February 2008 - April 2008
Skills
Musicianship, Technical Writing, Creative Writing, Creative Direction, Critical Thinking, Transaction Processing, Merchant Services, Credit Card Processing, Sales Operations, Sports, Drawing, Listening Skills, Corporate Communications, Marketing Strategy, Conversational, Free Lance Writing, Surfing, Guitarist, Hiking, Skateboarding, Snowboarding, Screenwriting, Competitive Intelligence, Honest
Education
Florida State University 2004 — 2008
BA, English
University of Pennsylvania January 2015 - Present
Laureate Education October 2011 - January 2015
Armstrong World Industries July 2010 - November 2011
The Hershey Company January 2008 - July 2010
First Data Merchant Services January 2000 - December 2007
CIBER - PHEAA Account December 1999 - December 2000
EDS Healthcare Systems - NASCO Account January 1996 - December 1999
Memorial Hospital of York March 1995 - January 1996
Sinai Hospital of Baltimore March 1992 - March 1995
Skills
Budget, Procurement, Policy, Finance, Vendor Management, Budgets, Training, Project Management, Project Planning, IT Strategy, Program Management, Cross-functional Team..., Leadership, Business Process..., Process Improvement, Management, Strategy, Enterprise Software
Education
Frostburg State University 2011 — 2016
Masters, MBA
York College of Pennsylvania 1988 — 1994
Bachelors, Information Systems, Accounting, Behavioral Science, Security
Planet Beach Contempo Spas May 2014 - Present
Visalus Sciences August 2010 - January 2014
First Data Merchant Services November 2006 - November 2008
Global Payments October 2005 - October 2006
Global Payments March 2000 - October 2005
AMI: American Megatrends, Inc. 1995 - 1997
Skills
Merchant Services, Credit Cards, Payment Card Processing, Sales Management, Direct Sales, Sales, Account Management, New Business Development, Payments, Cold Calling, Salesforce.com, Team Building
Education
Georgia Southern University 1989 — 2003
Aliant Payment Systems Inc 2015 - Present
First Data Merchant Services November 1994 - 2015
Skills
Credit Card Transaction..., Merchant Services, Payment Solutions, Electronic Payments, Account Management, Relationship Management, Payment Systems, Payment Card Processing, Mobile Payments, Debit Cards, Financial Services, Acquiring, Executive..., Credit Cards, Payments, Banking, Management, Risk Management, Strategic Partnerships, CRM, E-payments, Payment Gateways, Product Management, Vendor Management
Education
Gavilan College
Associate's degree, Business Administration and Management, General
First Data Corporation October 2006 - Present
First Data Merchant Services May 2000 - October 2006
Sparrow Investigations 1992 - 1994
Skills
Credit Cards, Payment Card Processing, Financial Risk, Fraud, Risk Management, Electronic Payments, Banking, Credit, Credit Risk, Operational Risk..., Debit Cards, Operational Risk, Risk Assessment, Payment Systems, Payments, Retail Banking, Merchant Services, Business Process..., Portfolio Management, Relationship Management, E-payments, Cards, Financial Services, Acquiring, Executive Management, Mobile Payments, Security, Bank Secrecy Act, Fraud Detection, KYC, Payment Gateways, AML, Transaction Processing, PCI DSS, Enterprise Risk..., Chargebacks, Risk Analysis, Payment Industry, Internet Banking, ACH, OFAC, Financial Institutions, USA PATRIOT Act, Credit Analysis, Treasury Management, Payment Cards, EMV, Payment Services, Anti Money Laundering, Business Continuity
Education
Florida Atlantic University 2004 — 2006
International Business, MBA
Old Dominion University 1984 — 1988
B.A., History, Minor in Management
Jedi Training School
Miami-Dade County December 2004 - Present
World Fuel Services March 2004 - October 2004
First Data Merchant Services January 2004 - March 2004
Rx Strategies December 2002 - January 2004
Skills
Java Enterprise Edition, Java, .NET, C#, Android, J2ME, Blackberry, iOS, LWUIT, Codename One, REST, SOAP, JSON, XML, Agile Methodologies, SQL, Stored Procedures, Oracle SQL, MySQL, Microsoft SQL Server, MyBatis, Struts, Stripes, JSTL, JSP, Apache Tiles, Spring, ASP.NET MVC, HTML, JavaScript, CSS, jQuery, jQuery Mobile, AJAX, WCF, Jersey, Security, LDAP, UML, Enterprise Architecture, Socket Programming, Multithreading, Ant, JUnit, Windows, Linux, Eclipse, Visual Studio, Spring Framework, Database Design
Education
Florida International University 1998 — 2002
BS, Computer Science
Aircraft Owners and Pilots Association 2003 - Present
First Data Merchant Services August 1996 - February 2003
WVANG 167 AW January 1995 - January 2001
Skills
Project Management, Aviation, Commercial Photography, Commercial Product..., Customer Service, Training, Microsoft Office, Flights, Aircraft, Program Management, Photoshop, Photography, Piloting, Technical Writing, Airports, Process Improvement, Commercial Aviation, Strategic Planning, Team Leadership, Leadership, Team Building, Operations Management
Education
Frederick Community College 2005 — 2010
Digital Media Production
University of Maryland University College 2006 — 2009
English, Journalism
First Data Commercial Services November 2008 - Present
Chase Paymentech January 2007 - October 2008
First Data 1996 - 2006
First Data Merchant Services 1996 - 2006
Skills
Payment Card Processing, Credit Cards, Payment Systems, Debit Cards, Payment Gateways, Mobile Payments, Financial Services, Vendor Management, Electronic Payments, Banking, Product Management, POS, Relationship Management, ACH, Acquiring, Business Analysis, Transaction Processing, E-payments, Merchant Services, Cards, E-commerce, Payments, PCI DSS, CRM, Payment Industry, Call Centers, SDLC
Education
Nova Southeastern University 2005 — 2008
MAcc, Accounting
Georgia State University - J. Mack Robinson College of Business 1983 — 1987
BBA, Accounting
University of Maryland University College 1980 — 1982
None, German
DocuTrac, Inc. December 2012 - Present
Runninghounds Photography January 2000 - Present
US Government May 2012 - November 2012
Hagerstown Community College January 2012 - May 2012
Hagerstown Community College September 2011 - May 2012
Hagerstown Community College 2009 - 2012
Apex Systems April 2010 - December 2010
First Data Merchant Services July 2002 - August 2009
Hagerstown Magazine April 2005 - April 2008
First Data Commercial Services September 2000 - July 2002
Skills
troubleshooting Software, Troubleshooting Hardware, Digital Photography, Photoshop, Photo Editing, Wedding Photography, Portrait Photography, Computer Maintenance, Customer Service, Military Experience, Military Leadership, Personnel Supervision, Call Center, Web Design, Microsoft Office, Word, Excel, Access, PowerPoint, HTML, Dreamweaver, Landscape Photography, Computer Hardware, Windows, Customer Relations, XP, Servers, Troubleshooting, Server Monitoring, Event Photography, Call Center..., MIG welding, Human Resources, Military Personnel, Retail Sales, Offset Printing, Arc Welding, Magnetic Particle..., Business Correspondence, Computer Forensics, Computer Repair, Nikon DSLR, Windows 7, Microsoft Excel, Microsoft Word, Databases, Adobe Creative Suite, Networking, TCP/IP, Call Centers
Education
Hagerstown Community College 2008 — 2012
A.A.S. Degree - Computer Support Specialist, Information Systems Technology, 3.11
Naval Technical Training 1985 — 1985
None - Training as a Human Resources Specialist (Military), Human Resources Military
SignaPay August 2005 - Present
Firstdata 2001 - 2005
First Data Merchant Services 1998 - 2005
First Data 1995 - 2005
Skills
Leadership Development, Management, Credit Cards, Merchant Services, Organizational..., Payment Card Processing, Training, Leadership, Call Center, Electronic Payments, Business Development, Customer Service, Strategic Partnerships, Team Building, Human Resources
Education
Fielding Graduate University 2002 — 2003
Visa Inc 2008 - Present
Visa July 2007 - Present
Bank of America February 2006 - July 2007
Bank of America Merchant Services 2004 - 2007
First Data Corporation February 2005 - January 2006
Chase Merchant Services November 2002 - February 2005
First Data Merchant Services 1995 - 2005
First Data Commercial Services January 2001 - February 2002
First Data Commercial Services June 1997 - January 2001
Skills
Process Improvement, Payments, B2B, Business Strategy, Selling, CRM, Strategy, Management, Payment Card Processing, Project Management, P&L Management, Enterprise Software, Mobile Payments, Strategic Partnerships, Electronic Payments, Debit Cards, Payment Systems, Credit Cards, Sales, Relationship Management, Strategic Planning, Sales Management, Account Management, Customer Satisfaction
Education
Frostburg State University 1999 — 2002
Masters, Business Administration
Shepherd University 1987 — 1991
Bachelors, Business Administration
Westminster High School
FierceMarkets Consultant - Strategic Relationship DevelopmentAARPJanuary 2014 - December 2014
AARP May 2013 - December 2013
First Data Merchant Services April 2012 - May 2013
RE/MAX Allegiance January 2004 - December 2011
Reel Deal Productions 1998 - 2011
Warren Communications News January 1999 - October 2010
National Journal January 1998 - December 1998
Phillips Communications January 1994 - December 1998
Ebsco Subscription Services June 1991 - December 1993
Skills
Selling, Real Estate, Marketing Strategy, Sales, Newsletters, Sales Management, Integrated Marketing, Direct Sales, Management, Editing, Sales Operations, Marketing, Strategic Consulting, Writing, Outside Sales, Business Development, Sales Support, Marketing Outsourcing, Screenwriting, Comedy, Restaurant Solutions..., Medical/Dental Credit..., Direct Mail Campaigns, Email Marketing, Membership Development, Membership Relations, Membership Growth, Customer Retention, Customer Acquisition, Membership Retention, Membership Sales, Account Management, Client Development, Event Management, Sales Presentations, Presentations, Copywriting, Copy Editing, Contract Negotiation, Contractual Agreements, Strategic Negotiations, Association Memberships, Nonprofits, Nonprofit Consulting, Consulting, Supervisory Skills, CRM, Salesforce.com, Public Speaking, Presentation Skills
Education
George Mason University 1989 — 1991
BA, English
Burgundy Farm Country Day School 1975 — 1990
Jr High, General Studies
First Data Merchant Services 2008 - Present
FirstData 2008 - Present
First Data Commercial Services February 1988 - Present
First Data Corp 1988 - Present
First Data International June 2003 - August 2008
First Data June 2000 - June 2003
First Data October 1991 - June 2000
Skills
Credit Card Processing, Acquiring, Merchant Services, EMV, Payment Card Processing, Credit Cards, Payments, Payment Systems, Transaction Processing, Electronic Payments, Payment Industry, Cards, PCI DSS, Training, Debit Cards, Mobile Payments, Banking, Payment Services
Education
Florida International University
Cablevision April 2008 - Present
Federated Payments September 2007 - March 2008
First Data Merchant Services 1998 - 2000
Education
Hofstra University 1982 — 1984
First Data Corporation July 2012 - Present
First Data Merchant Services July 2011 - Present
First Data Corporation March 2010 - July 2012
First Data Corporation June 2001 - March 2012
First Data April 2010 - July 2011
First Data Merchant Services June 2001 - April 2010
Skills
Financial Services, Electronic Payments, Merchant Services, Sales, Debit Cards, Call Centers, Payments, Strategy, Payment Card Processing, Product Management, Payment Systems, Credit Cards, Strategic Partnerships, E-payments, Mobile Payments
Education
Hagerstown Community College 1993 — 1995
Communications & Journalism
University of Maryland Baltimore County
Communications
First Data Merchant Services September 2002 - Present
Period September 2000 - Present
First Data Merchant Svcs GSCO Microsoft POS Desk July 2000 - Present
First Data Merchant Services June 2000 - September 2002
First Data Merchant Services July 2000 - June 2002
Education
HCC, MFRI and UMUC 2011 — 2015
working on BS, Major in Investigative Forensics and Criminal Justice, 4.0 GPA
Boonsboro High School
DegreeNo Degree
Degree
High School Graduate
Hagerstown Community College
US Department of Homeland Security June 2010 - Present
US Department of Homeland Security March 2009 - June 2010
CyberLock Consulting, Inc October 2005 - March 2009
First Data Merchant Services 2000 - 2005
Skills
Program Management, PMP, PMO, Project Portfolio..., Change Management, Strategic Planning, Business Analysis, Project Planning, Integration, Government, Federal Government, Certified Project..., Problem Solving, Government Contracting, DHS PM II, ITIL v3 Foundations..., DHS, Vendor Management, Visio, IT Strategy, Six Sigma, Proposal Writing, Requirements Analysis, Governance, Process Improvement, SDLC, ITIL, Disaster Recovery, Business Process..., Project Management, Risk Management, Cross-functional Team..., Leadership, MS Project, IT Management, Enterprise Architecture, Analysis, Management Consulting, Business Intelligence, Policy, DoD, Business Process, Security, Earned Value Management, Security Clearance, Software Documentation, Military, Information Assurance, National Security, Software Project...
Education
Frostburg State University 1998 — 2000
MBA, Business Administration
Shepherd University 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
George Washington high school 1989 — 1992
Piedmont Elementary
Bank of America Merchant Services August 2014 - Present
Bank of America Merchant Services July 2013 - August 2014
First Data Merchant Services January 2012 - July 2013
First Data Merchant Services January 2009 - December 2011
First Data Commercial Services January 2007 - December 2008
Skills
Product Marketing, Electronic Payments, Payment Card Processing, Mobile Payments, Payments, Analysis, Strategic Partnerships, Product Management, Salesforce.com, Mobile Commerce, Debit Cards, E-commerce, Credit Cards, Relationship Management, Merchant Services, Business Analysis, Payment Systems, Banking, Vendor Management, Financial Services
Education
Mount Saint Mary's College 2002 — 2005
Master of Business Administration (MBA), Marketing
Frostburg State University 1995 — 1999
BS, Economics
Muses Greek Entertainment Production Company March 2013 - Present
First Data Corporation March 2011 - Present
GTS Global Telecom Solutions January 2008 - 2010
Jagle Management March 2008 - 2009
First Data September 1996 - April 2007
First Data Merchant Services 1996 - 2006
First datra 1996 - 2004
Skills
Leadership, Telecommunications, Management, Customer Service, Banking, Process Improvement
Education
Georgia State University 1986 — 1988
Take 2 Interactive Accounting Supervisor AssetsGeller & CompanyOctober 2014 - Present
Take-Two Interactive Software, Inc. April 2010 - October 2014
First Data Merchant Services 1995 - 1998
Education
Fordham University 1994 — 1998
First Data Merchant Services April 2007 - Present
Computer Associates 1988 - 1990
Skills
Banking, COBOL, Acquiring, Integration, Database Design, Payments, Data Analysis, Project Management, Payment Card Processing
Education
Hofstra University 1977 — 1981
Bachelor of Science (BS), Computer Science
Susquehanna Bank December 2000 - Present
First Nationwide Mortgage 1998 - 2000
First Data Merchant Services 1993 - 1998
Skills
Commercial Banking, Retail Banking, Small Business Lending, Credit Analysis, Banking, Loans, Commercial Lending, Credit, Lines Of Credit, Credit Risk, Mortgage Lending, Risk Management, Consumer Lending
Education
Frederick Community College 1988 — 1990
Walkersville High School 1984 — 1988
Diploma, General
DHS March 2009 - Present
CyberLock Consulting, Inc October 2005 - February 2009
First Data Merchant Services June 2003 - October 2005
Education
Shepherd University 1992 — 1996
Frostburg State University
MBA, Business
TransFirst April 2015 - Present
McGovern Smith Advisors, LLC July 2014 - March 2015
Highland Spencer Consulting April 2008 - July 2014
First Data Corporation January 2003 - April 2008
First Data Merchant Services January 1995 - January 2003
First Data Corporation 1989 - January 1995
New York Life Insurance 1987 - 1989
Skills
Valuation, Deal Structuring, Contract Negotiation, Due Diligence, Business Development, Enterprise Valuation, Electronic Payments, Payment Card Processing, Mobile Payments, Credit Cards, Payments, Mergers, Merchant Services, Strategic Partnerships, Debit Cards, Acquiring, Transaction Processing, Corporate Development, Payment Systems, Executive Management, Banking, E-payments, Financial Analysis
Education
Hofstra University 1981 — 1985
Bachelor of Business Administration, Business, Management, Marketing, and Related Support Services
Holy Trinity High School 1977 — 1981
Regents Diploma, General Studies
Searching for the right opportunity! August 2015 - Present
Duke Energy Corporation January 2015 - July 2015
Duke Energy Corporation August 2014 - September 2014
Duke Energy Corporation July 2013 - November 2013
Duke Energy Corporation April 2012 - January 2013
Pombier Projects & Consulting Services, Inc March 2011 - April 2012
LES, URENCO November 2007 - March 2011
TECO Energy 2006 - 2008
First Data Merchant Services February 2001 - January 2002
Florida Power Corporation 1992 - 1996
Skills
Project Management, Development Of Employees, Development & delivery..., Supervision Of Personnel, Microsoft Office, Vision Database Power..., Change Management, Databases, Vision, Management, Nuclear, Procurement, Reactor, Nuclear Engineering, Continuous Improvement, Supervisory Skills, Energy, Power Plants, Power Generation, Human Performance, Instructor-led Training, Technical Training, Performance Improvement, Root Cause Analysis, Program Management
Education
University of Alabama 1987 — 1991
Bachelor of Applied Science (BASc), Applied Sciences
Florida State University 1969 — 1972
Bank of America Merchant Services July 2009 - Present
First Data Corporation November 2008 - July 2009
Chase Paymentech Solutions October 2006 - November 2008
Chase Merchant Services December 2000 - October 2006
First Data Merchant Services October 1998 - December 2000
Skills
Merchant Services, Acquiring, Payment Card Processing, Electronic Payments, Debit Cards, Credit Cards, Relationship Management, Payments, Mobile Payments, Credit, Transaction Processing, Payment Systems, ACH, Financial Services, Account Management, PCI DSS, Cards, Cross Selling, Banking, Vendor Management, Commercial Banking
Education
Florida Atlantic University 1989 — 1991
MBA, Business Administration
University of Florida 1982 — 1986
BSBA, Business Administration / Marketing
tapestry technologies, Inc. February 2015 - Present
Tapestry Technologies, Inc. February 2008 - Present
EDS May 2002 - February 2008
First Data Merchant Services July 1996 - February 2002
Skills
Public Speaking, Client Liaison, Relationship Management, Vendor Relationships, Business Process..., Customer Service, Manage Client..., Sales, Sales Presentations, Training Delivery, Soft Skills, Security, Program Management, Security Clearance, Information Assurance, Leadership, Training, CRM, Project Management, DoD, Information Security, Workshop Facilitation
Education
Frostburg State University 1988 — 1990
BS
Hagerstown Community College 1985 — 1988
Transferred
South Hagerstown High 1982 — 1986
High School Diploma
First Data Merchant Services February 2001 - Present
First Data Merchant Services March 1998 - February 2001
First Data Merchant Services July 1995 - March 1998
Skills
Project Management, SDLC, Project Portfolio..., Project Planning, Business Process..., Business Analysis, Payment Card Processing, Electronic Payments, Credit Cards, Debit Cards, Payments, Payment Systems, Mobile Payments, Merchant Services, Cards, Payment Gateways, Acquiring, E-payments, Transaction Processing, Payment Services, PCI DSS
Education
Hofstra University 1992 — 1994
Master of Business Administration (M.B.A.), Banking and Financial Support Services, 3.8 GPA
Queens College 1987 — 1992
Bachelor’s Degree, Early Childhood Education and Teaching, 3.9 GPA
NCCI Holdings, Inc August 2011 - Present
Citrix Systems March 2007 - February 2009
First Data Merchant Services April 1998 - March 2007
Skills
Salesforce.com, Program Management, Management, Sales, Account Management, Negotiation, Sales Management, Analysis, Process Improvement, Visio, CRM, Project Management, Data Analysis, SDLC, Business Process...
Education
Florida Atlantic University 2010 — 2010
Certificate, Project Management
Nova Southeastern University 2007 — 2009
MBA, - Finance, Economics, Operations Management, HR
Florida Atlantic University 2001 — 2004
Finance and Management -, Finance, Economics, Computer Studies, Management
Alpha Academy High
Diploma
Pembroke Hall ?
Pembroke Hall ?
Pembroke Hall ?
Pembroke Hall?
Citi October 2013 - Present
Citigroup October 2013 - Present
Citi Group September 2005 - October 2013
Citi November 2001 - September 2005
CyberRep.com October 1999 - February 2001
Aegis Communications 1997 - 1999
First Data Merchant Services 1995 - 1997
First Data Merchant Services 1995 - 1997
First Data Merchant Services 1995 - 1997
Skills
Credit Cards, Banking, Risk Management, Financial Risk, Portfolio Management, Credit, Investments, Business Analysis, Process Improvement, Operational Risk..., Financial Services, Project Management, PMO, Business Process..., Analysis, Financial Analysis, Relationship Management, Operational Risk, Call Centers, Project Portfolio..., Vendor Management, Outsourcing, Enterprise Risk..., Financial Modeling, Finance, Asset Management
Education
Frostburg State University 1995 — 1997
BS, Management
SHS
Genworth Financial VP, Financial & Strategic Planningprudential2004 - 2008
First Data Merchant Services 1997 - 1999
Education
Georgia State University - J. Mack Robinson College of Business 1999 — 2001
MBA, Finance
Rutgers University-New Brunswick 1988 — 1992
BS, Business Management
First Data Merchant Services August 2002 - March 2009
Lighthouse of Broward June 2001 - June 2002
Skills
Administrative..., Microsoft Word, Office Management, Data Entry, Training, Call Centers, Microsoft Excel, PowerPoint, Team Building, Customer Satisfaction, Team Leadership, Customer Service, Process Improvement, Salesforce.com, Banking, Customer Retention, Payment Card Processing
Education
Florida Atlantic University 1997 — 1999
Bachelor, Social Work
First Data Merchant Services Application ArchitectFirst Data1997 - Present
Education
Grumman Data Systems 1992 — 1993
Hamilton College 1979 — 1983
National Processing Company Senior Vice PresidentNPC2009 - Present
Transfirst 2006 - 2008
First Data Corporation 1996 - 2002
First Data Merchant Services 1996 - 2002
Automatic data processing 1982 - 1996
Education
Florida Atlantic University 1970 — 1972
BA, Management
Pompano Beach High School 1965 — 1968
HS
Global Payments March 2014 - Present
First Data Corporation May 2012 - May 2013
First Data Corporation October 2009 - May 2012
First Data Merchant Services August 2008 - March 2009
First Data Merchant Services January 2007 - August 2008
First Data Merchant Services March 2001 - January 2007
First Data Merchant Services February 2000 - March 2001
First Data Merchant Services September 1995 - February 2000
Farmers & Merchants Bank (currently Susquehanna) November 1990 - September 1995
Skills
Process Improvement, Management, Integration, Leadership, Operational Streamlining, Training, Risk Management, Cross-functional Team..., Business Process, Analysis, Software Documentation, Project Management
Education
Charles Keene College 1983 — 1984
EMFEC, Business Administration
Hagerstown Community College
Business Administration and Management, General
First Data Corporation 2000 - Present
FedEx Express July 2005 - November 2005
Citi September 1999 - February 2000
Intrepid Technologies December 1996 - September 1999
First Data Merchant Services October 1994 - December 1996
Citi January 1992 - May 1992
Education
Frostburg State University 1992 — 1994
Bachelors of Science, Psychology
Hagerstown Junior (now Community) College 1988 — 1992
Associates of Arts, General Studies/Liberal Arts, Minor: Psychology
First Data Merchant Services September 2014 - Present
First Data Merchant Services December 2013 - August 2014
First Data Merchant Services July 2011 - November 2013
First Data Corporation April 2006 - July 2011
First Data Merchant Services March 2004 - March 2006
Skills
Merchant Services, Payment Card Processing, Electronic Payments, Credit Cards, Payments, Debit Cards, Mobile Payments, Relationship Management, Payment Systems, Acquiring, Gift Cards, Strategic Partnerships
Education
University of Tennessee-Knoxville - College of Business Administration 1999 — 2003
Bachelor of Science in Business Administration, Marketing
First Data Merchant Services January 2012 - Present
First Data Commercial Services September 2007 - January 2012
International Lending Specialists LLC June 2006 - August 2007
Nova Southeastern University September 2004 - December 2004
Dewar, Wiggan & Int'l January 1997 - August 1998
Skills
Business Analysis, Visio, Access, MS Project, Software Documentation, SharePoint, Project Management, Management, Project Planning, Process Improvement, Quality Assurance, Training, SDLC, Disaster Recovery, Requirements Analysis, SQL
Education
Nova Southeastern University 2003 — 2005
Masters Degree, Business Administration; Management Information Systems
Florida International University 1998 — 2002
Bachelor, Business Administration
Nova Southeastern University
Master's degree, Business Administration and Management, General
Frederick County Humane Society January 2013 - Present
Dick's Sporting Goods April 2010 - January 2013
First Data Merchant Services February 2004 - November 2009
United Airlines March 1987 - October 2001
USMC November 1974 - November 1978
Skills
Customer Service, Sales, Retail, Store Management, Loss Prevention, Merchandising, Inventory Management, Visual Merchandising, Microsoft Excel, Microsoft Office, Retail Sales, Inventory Control, Microsoft Word, Customer Satisfaction, Time Management, PowerPoint, Store Operations, Management, Profit, Team Building, Website Development
Education
Harper College 1976 — 1978
Associate's degree, Business Administration and Management, General
TBH Photography 2008 - Present
First Data Merchant Services 1995 - 2004
Skills
Microsoft Excel, Editing, Customer Service, Marketing Communications, Microsoft Word, Social Media Marketing, Teaching, Facebook, Project Management
Education
Hagerstown Community College 1993 — 1995
First Data Merchant Services 2011 - Present
Chase Paymentech 2006 - 2007
Chase Merchant Services 2004 - 2006
Chase Merchant Services 2002 - 2004
Chase Merchant Services 2001 - 2002
Skills
Credit Cards
Education
Florida Atlantic University 1993 — 1996
18th Century British Literature
Hooper Holmes, Inc. October 2011 - Present
TAB Products, Inc October 2010 - April 2012
First Data Merchant Services October 1992 - January 2009
Skills
Sales, Strategic Planning, Sales Management, Account Management, Negotiation, Marketing, Customer Service, Marketing Strategy, Microsoft Excel, Microsoft Office, Business Development, Team Building, Coaching, Business Strategy, Health Insurance, Process Improvement, Management, Team Leadership, Budgets, Direct Sales
Education
National University San Diego 1980 — 1982
Bachelor of Business Administration (B.B.A.), Business/Human Resources
Grossmont College
Associate of Science (A.S.), Business/Commerce, General
Zumba Fitness, LLC March 2011 - June 2012
HIP Administrators January 2003 - March 2010
First Data Merchant Services January 1999 - January 2002
Media One Cable January 1997 - January 1999
PRC, LLC January 1996 - January 1997
AT&T January 1991 - January 1995
Skills
Business Innovation and..., Customer Relationship..., Forecasting and..., Certified Six Sigma..., Global Outsource..., Staff Development, Process and Performance..., Quality Improvement, Change Management, Blue Pumpkin Scheduling...
Education
Florida Atlantic University 1996 — 1997
Earned credits towards a Bachelor of Arts, International Business
Broward College
Associate of Arts Associate, Business
First Data Corporation September 2012 - Present
First Data Merchant Services January 2011 - September 2012
Target June 2009 - January 2011
FedEx Ground July 2005 - September 2008
Skills
Logistics, Training, Analysis, Customer Service, Data Entry, Customer Satisfaction, Leadership, Time Management, Inventory Management, Team Leadership, Access, Management, Process Improvement, Retail, Team Building, Operations Management
Education
Frostburg State University 2007 — 2009
bachelor's degree, Business Administration with a focus in management
Janice Dressin Nutritional Consultant May 1985 - Present
Insphere Insurance Solutions February 2011 - June 2011
Federated Merchant Services February 2009 - January 2010
Capital Payments, LLC March 2008 - January 2009
Chase Merchant Services 2003 - 2007
First Data Merchant Services January 2001 - January 2003
Skills
Sell all lines of...
Education
Florida State 215 2010 — 2010
licenced agent, life, health & variable annunity
Long Island University 1995 — 1998
BS, Nutrition
Fashion Institute of Technology 1983 — 1985
AAS, Marketing and Merchandising Management
First Data Merchant Services November 2014 - Present
BH Media June 2014 - November 2014
SuperMedia LLC September 2008 - June 2014
Skills
Advertising Sales, SEM, Online Advertising, Advertising, Lead Generation, Digital Marketing, Salesforce.com, Google Adwords, Mobile Marketing, Online Marketing, PPC, SEO, Social Media Marketing, B2B, Sales Presentations, Cold Calling, Direct Marketing, Account Management, B2B Marketing, Marketing Strategy, Customer Acquisition, New Business Development, Sales Process, Marketing, Direct Sales, CRM, Sales, Sales Management, Email Marketing, Customer Retention, Marketing Communications
Education
University of Phoenix 2008 — 2010
Master's Business Administration, Business Management
Ferrum College 1997 — 2003
Bachelor of Arts, Performing & Visual Arts
Enhanced Printing & Promotions July 2014 - Present
Johns Hopkins University April 2011 - September 2013
Hoover Forklift Sales, Inc. August 2002 - August 2004
First Data Merchant Services February 1998 - August 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, QuickBooks, PowerPoint, Multi Tasking, Multi-line Phone, Internet, Email, Mainframe, Retail, Customer Service, Data Entry, Invoicing, Telephone Skills, Social Media Marketing, Social Media, Accounts Receivable
Education
Southern New Hampshire University 2013 — 2016
Bachelor of Science (B.S.), Information Technology
Southern New Hampshire University 2004 — 2009
Bachelor of Arts (B.A.), Psychology, 3.19
Hagerstown Community College 1994 — 2000
Associate of Arts (A.A.), General Studies
Brown and Brown Insurance May 2014 - Present
Wright Risk Management August 2006 - April 2014
First Data Merchant Services June 2003 - August 2006
Education
Dowling 2004 — 2005
Masters, Corporate Finance
Hofstra University 1989 — 1994
Bachelors, Accounting
Citi September 2014 - Present
Citi February 2012 - September 2014
Wells Fargo Bank August 2010 - February 2012
First Data Merchant Services June 2005 - August 2008
Citi January 1993 - February 2005
Skills
Management, Mortgage Lending, Mortgage Banking, Loss Mitigation, Banking, FHA, Mortgage Underwriting, Credit, Process Improvement, Loan Origination, Risk Management, Refinance, Credit Analysis, Loans, Home Equity, Consumer Lending
Education
Hagerstown Community College 2005 — 2008
Associate's Degree, Accounting and Business/Management
Kaplan University May 2009 - Present
First Data Merchant Services January 1996 - January 2008
Skills
Career Counseling, Distance Learning, E-Learning, Training, Educational Leadership, Educational Technology, Public Speaking, Student Recruiting, Academic Administration, Instructional Technology, Staff Development, Enrollment Management, Teacher Training, Adult Education, Higher Education, Curriculum Development, Lesson Planning, Classroom, Admissions, Courses, Customer Service, Student Development, Leadership Development, Student Financial Aid, Research, Academic Advising, Community Outreach, Student Affairs, Coaching, Curriculum Design, Student Engagement, Retaining Customers, Campus, CampusVue, Instructional Design, Educational Consulting, Student Counseling
Education
Florida Atlantic University 1981 — 1983
Bachelor of Business Administration (B.B.A.)
Health Care Connection, LLC April 2011 - Present
The Tamalpais January 2003 - Present
Select Pest Control January 2007 - October 2009
Sutter Health Partners January 2006 - December 2006
Nelson Staffing January 2004 - January 2004
John Muir Medical Center January 2000 - January 2002
arcplan January 2000 - January 2001
First Data Merchant Services January 1998 - January 2000
Skills
Microsoft Office, B2B, Marketing Research, IT Operations, Staff Management, Supervisory Skills, Project Coordination, Financial Management, Accounts Payable, Accounts Receivable, Customer Relations, Client Relationship..., Switchboard Operator, Office Management
Education
Heald College 1992 — 1993
Secreatarial Science Diploma, Administrative Assistant and Secretarial Science, General
First Data Commercial Services September 2010 - Present
First Data Merchant Services November 1999 - August 2010
Skills
Merchant Services, Electronic Payments, Payment Card Processing, Gift Cards, Acquiring, Debit Cards, Payment Gateways, Payment Services, Credit Cards, Mobile Payments, Payment Systems, Transaction Processing, Payments, E-payments, Relationship Management
Education
South High 1990 — 1994
Hagerstown Community College
First Data Merchant Services August 1995 - Present
Pizza Hut August 1983 - August 1995
Skills
Payment Gateways, Payments, Banking, Gift Cards, Cross Selling, E-payments, Financial Services, Internet Banking, Leadership, Payment Systems, Relationship Management, Team Building, Transaction Processing, Sales, Mobile Payments, Credit Cards, Cards, Business Analysis
Education
Fort Hays State University 1982 — 1986
Bachelor of Arts (BA), Communication, General
Citi March 2009 - January 2012
First Data Merchant Services March 2007 - August 2008
Education
Hagerstown Community College 2012 — 2013
Bank of America January 2015 - Present
Bank of America February 2014 - January 2015
First Data Merchant Services April 2007 - November 2012
First Data Merchant Services September 2004 - April 2007
Skills
Call Centers, Process Improvement, Management, Credit Cards, Quality Assurance, Business Analysis, SDLC, Access, Visio, Customer Service, Risk Management, Software Documentation, Team Leadership, Microsoft Excel, Testing, Analysis, Microsoft Office, Project Management
Education
Frostburg State University 2012 — 2013
Master of Business Administration (MBA), Management
University of Maryland University College 2009 — 2011
Bachelor's degree, Management Studies
University of Maryland University College 2009 — 2010
Undergraduate Certificate, Business Project Management
First Data Merchant Services February 2005 - Present
Claims Administration Corporation October 1983 - February 2005
Education
Boonsboro High School
Hagerstown Community College
Orrstown Bank February 2008 - Present
First Data Merchant Services August 1996 - November 2007
Skills
Banking, Commercial Banking, Loans, Credit, Commercial Lending, Retail Banking, Credit Risk, Mortgage Lending, Credit Analysis, Consumer Lending, Risk Management, Portfolio Management, Financial Analysis, Small Business Lending, Cash Management, Underwriting, Investments, Customer Service, Investment Banking, Credit Cards
Education
Hagerstown Community College 1992 — 1993
Accounting and Business/Management
American Savings Bank November 2013 - Present
First Data Merchant Services August 2012 - January 2013
Citi June 2010 - August 2012
Bath & Body Works October 2010 - November 2011
Direct Mail Processors September 2007 - June 2010
Skills
Computers, Windows OS, Mac OS, MS-DOS, Microsoft Office Suite, Web Design, Web Development, Coding Languages, HTML, JavaScript, CSS, SharePoint, Verid, LexisNexis, Internet Browsers, Reading Comprehension, Writing, Customer Service, Customer Satisfaction, Customer Support, Customer Retention, Written & Verbal..., Experian, CAN for Windows, RemitPlus Software, Citrix Metaframe, Avaya Hardphone, Avaya Softphone, Avaya IP Telephony, Troubleshooting, Deductive Reasoning, Problem Solving, Teamwork, Leadership, Shopping Cart, Integration, Call Centers, Warm Calling, Cold Calling, Time Management
Education
Hagerstown Community College 2007 — 2011
N/A, Liberal Arts and Sciences, General Studies and Humanities
North Hagerstown High School 2004 — 2008
High School Diploma, General Studies, 3.24 GPA
Bank of America Merchant Services July 2010 - Present
Payment Alliance International June 2009 - June 2010
First Data Merchant Services February 2003 - April 2009
Education
Florida Atlantic University 1996 — 2001
Bachelor's degree, Psychology
Education Leadership Solutions November 2012 - Present
Martin's Famous Pastry Shoppe, Inc. November 2006 - November 2012
First Data Merchant Services October 2004 - November 2006
First Data Merchant Services August 2000 - October 2004
ORBCOMM July 1998 - August 2000
American Mobile Satellite Corporation December 1996 - July 1998
American Mobile Satellite Corporation January 1995 - December 1996
Kestrel Associates, LLC October 1994 - January 1995
US Army November 1990 - November 1994
Skills
Integration, Enterprise Architecture, Microwave, Java, Windows, Team Leadership, Ubuntu, Networking, SOA, HTML, MySQL, PHP, C++, Mobile Devices, Computer Network..., Web Services, Technical Support, Satellite, Oracle, SOAP, TCP/IP, Visio, Linux
Education
Hagerstown Community College
Penn State University
Foreign Service Youth Foundation July 2014 - Present
(ISSA) International Sports Sciences Association 2014 - 2014
Diplomatic Security Special Agents Association (DSSAA) July 2009 - January 2012
United States Embassy, Mbabane October 2005 - June 2008
First Data Merchant Services January 1996 - November 1998
Federated Department Stores April 1991 - October 1995
Skills
Sales, Sales Management, Business Analysis, Business Management, Merchandising, Inventory Management
Education
Florida State University 1986 — 1991
Bachelor of Science (BS), Fashion Merchandising
First Data Merchant Services Merchant Activations SpecialistFirst Data - Hagerstown, M DOctober 2014 - November 2014
Zerin Business Consulting Inc June 2014 - August 2014
Citi April 2014 - June 2014
Citi October 2013 - April 2014
First Data Merchant Services 2014 - 2014
Citimortgage April 2013 - October 2013
Best Buy August 2011 - April 2013
Dairy Queen November 2009 - August 2011
Arby's Restaurant Group, Inc. August 2008 - November 2008
Skills
Communication, Sales, Problem Solving, Conflict Resolution
Education
Member of Science Club, National Organization of Women Club
High School Diploma, Sociology, Psychology and Developmental Psychology; General Studies; General
Hagerstown Community College
Arts & Science
South Hagerstown High School