Experience
Spray Studio Atlanta   July 2014 - Present
Ash Marie Jewelry, LLC   March 2009 - Present
Enfathom, a Division of North Highland   November 2012 - November 2013
Avivia Health From Kaiser Permanente  August 2010 - August 2012
Metro Commercial Real Estate  2007 - 2010
Creative Juice Group LLC/ Flash Art Ventures   1998 - 2010
KARA Construction   June 2006 - September 2007
First Data Merchant Services   2005 - 2006

Skills
Jewelry, Jewelry Design, Necklaces, Bracelets, Handmade Jewelry, Gems, Silver, Beading, Luxury Goods, Executive Level..., Office Management, Photography, Sales, Customer Service, Office Administration, Coordinating Events, PowerPoint, Budgets, Social Networking, Marketing, Fashion, Social Media Marketing, Event Management, Fashion Shows, People Development, Public Relations, Personality Assessment, Events Coordination

Education
Polley Real Estate School   2007 — 2008
Real Estate License

Temple University   1998 — 2002
Bachelor's degree, Real Estate/Finance

Experience
First Data Merchant Services   November 2012 - Present
The American Marketing Association  December 2011 - January 2013
Sweet Peppers Deli  April 2011 - December 2011
Zeta Tau Alpha  January 2009 - December 2011

Skills
Social Media, Marketing, Sales, Event Planning, Customer Service, Teamwork, Market Research, Marketing Strategy, Recruiting, E-commerce, Merchant Services, Advertising, Communication, POS, Setting Appointments, Time Management, Leadership, Account Management, Salesforce.com

Education
University of West Georgia MBA   2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General

The University of Georgia   2009 — 2012
Bachelor of Business Administration (B.B.A.), Marketing

The University of Georgia - Terry College of Business   2009 — 2012
Bachelor of Business Administration, Marketing

Experience
Wells Fargo  February 2012 - Present
Wells Fargo  June 2005 - January 2012
Wells Fargo  June 2004 - May 2005
First Data Merchant Services   January 2002 - May 2004
Wells Fargo  January 1999 - December 2001

Skills
Loans, Banking, Credit, Portfolio Management, Financial Analysis, Credit Analysis, Financial Risk, Retail Banking, Relationship Management, Credit Risk, Sales

Education
State University of New York College at Old Westbury   1983 — 1985
Bachelor’s Degree, Political Economy

Experience
First Data Merchant Services   July 2013 - Present
Bank of America Merchant Services  February 2011 - June 2013
Rate Special LLC   February 2010 - November 2010
BofA  2006 - 2010

Skills
Merchant Services, Strategic Planning, business consulting, Entrepreneurship, Leadership, Networking, Financial Analysis, Finance, Online Advertising, Lead Generation, Start-ups, Small Business, Strategic Partnerships, SaaS, Business Development, Management Consulting, Training, Customer Acquisition, Social Networking, Analytics, Executive Management, Strategy, Sales, Online Marketing, CRM, Business Strategy, New Business Development, E-commerce, B2B, Salesforce.com, Affiliate Marketing, Marketing Strategy, Account Management, Sales Management, Sales Process, Competitive Analysis, Management, Investments, Marketing, Direct Marketing, Advertising, Direct Sales, Web Analytics

Education
University of California, Santa Barbara   2002 — 2006
Bachelor's Degree, Film Studies

University of California, Santa Barbara   2002 — 2006
Bachelor of Arts (B.A.), Film/Cinema/Video Studies

LNHS

LNHS

Experience
Chase Paymentech  August 2012 - Present
Columbus Data Services  January 2012 - April 2012
Century Payments, Inc.   December 2010 - November 2011
Bank of America Merchant Services  June 2009 - October 2010
First Data Merchant Services   November 2008 - June 2009
Chase Paymentech  January 2005 - November 2008

Skills
Contract Management, MLS Sales, Sales Management, Agent Recruitment, Portfolio Management, Sales Skills Training, Trend Analysis, CRM software, Data Analysis, Sales Operations, CRM, Selling Skills, Sales, New Business Development, Customer Retention, Merchant Services, Payments, E-payments, Debit Cards, Payment Card Processing, Account Management, Recruiting, E-commerce, Credit Cards, Pricing, Mobile Payments, Business Development, Lead Generation, Time Management, Competitive Analysis, Sales Process, Relationship Management, Gift Cards, B2B, Payment Gateways, Leadership, Electronic Payments, Payment Systems, Management, Analytics, Salesforce.com, Training, Cold Calling, Acquiring, Selling, Marketing, Sales Presentations, Direct Sales, Banking, Strategic Partnerships

Education
Bishop Lynch High School   1998 — 2002

Texas Tech University

Experience
MetroBPS   2006 - Present
Retriever Payment Systems  1996 - 2007
First Data Merchant Services   1994 - 1996

Skills
Banking, B2B, Merchant Services, Payment Card Processing, Electronic Payments, Credit Cards, Mobile Payments, Debit Cards, Payment Gateways, Payments, Payment Systems, E-payments, Credit, Acquiring, Sales Management, New Business Development, Account Management, Gift Cards, Portfolio Management, Relationship Management, Financial Services, Sales, Executive Management, Mobile Commerce, Transaction Processing, Strategic Partnerships, Commercial Lending, Cards, Internet Banking, Cross Selling, Retail Banking, Customer Acquisition, Mobile Banking, Merchant Acquiring, Loyalty Programs, Cash Management, Commercial Banking, NFC, Loans, Small Business Lending

Education
State University of New York at Stony Brook   1987 — 1991

Experience
Fluor  July 2008 - Present
Valeant Pharmaceuticals  November 2006 - July 2008
Citigroup  July 2005 - November 2006
Medsite Inc.  September 2002 - June 2005
First Data Merchant Services   July 2000 - February 2002
Xceed Inc.  October 1999 - June 2000

Skills
PMP, Program Management, Project Management, Vendor Management, SDLC, Process Improvement, PMO, ITIL, Leadership, E-commerce, Management, Product Development, Analytics, Quality Assurance

Education
University of Denver - Daniels College of Business   1994 — 1998
BSBA, International Business / Marketing

The University of Hong Kong   1997 — 1997
International Business

The Institute for the International Education of Students, London, England   1997 — 1997
International Business

International School of Brussels, Belgium   1991 — 1994
High School Diploma

Experience
First Data Merchant Services   2008 - 2013
Chase Paymentech  2004 - 2008
Chase Paymentech  2003 - 2004
First American Payment Systems  1999 - 2003

Skills
Leadership, Project Management, Sales Operations, Customer Service..., Analytical Problem..., Relationship Management..., Call Center Management, Credit Card Transaction..., Merchant Services, Payment Card Processing, Strong Negotiation, Excellent Communication..., Close Attention to..., Sales Process..., Process Improvement, Solutions Specialist, Strategic Partnerships, Develop and Deliver, Salesforce.com..., Employee Training, Call Centers, Electronic Payments, Payments, Debit Cards, Credit Cards, Management, Mobile Payments, Relationship Management

Education
Tarrant County College

Experience
Boys & Girls Clubs of America  July 2007 - April 2014
Acsys  November 2006 - July 2007
The Hain Celestial Group  May 2002 - May 2006
Jennifer Convertibles  February 1998 - May 2002
First Data Merchant Services   January 1997 - February 1998
Henry Schein  November 1992 - January 1997

Education
Clayton State University   2014 — 2014
Certificate, Meeting and Event Planning

State University of New York College at Old Westbury
Bachelor of Science (BS), Bus.Mgmt/Accounting

Suffolk County Community College
Associate of Arts and Sciences (AAS), Accounting

Experience
Parollion   August 2015 - Present
Palms of Pasadena hospital  June 2013 - August 2015
Bay Pointe Nursing Pavilion   April 2013 - June 2013
Apollo Health and Rehab   June 2012 - June 2013
BayCare Health System  November 2003 - June 2012
St. Anthony Hospital  November 2003 - June 2012
St. Petersburg General Hospital  January 2004 - November 2004
J P Morgan Chase  January 2003 - January 2004
First Data Merchant Services   January 2000 - January 2001
First USA  January 1999 - January 2000

Skills
PICC lines, Central Lines, EKG, Certified EKG Technician, PALS, Microsoft Office, Beacon, Meditech, ICU, Medical/Surgical, Vital Signs, Nursing Process, Inpatient, Telemetry, Wound Care, Nursing, Emergency Nursing, Medical Records, Healthcare, IV, Medical Monitoring, Nursing Education, BLS, Acute Care, ACLS, Patient Safety, Hospitals, Healthcare Management, EMR, Emergency Room, EHR, Healthcare Information..., Pediatrics, Home Care, Patient Advocacy, Critical Care, Ambulatory, Cerner, Patient Education, Medication..., Physicians, Epic Systems, Registered Nurses, Direct Patient Care, JCAHO, Physician Relations, Utilization Management, Nursing Care, CPOE, Quality Patient Care

Education
State College of Florida-Manatee-Sarasota   2013 — 2015
BSN, Registered Nursing/Registered Nurse

Breckinridge School of Nursing Tampa FL   2010 — 2012
Associate of Science, Nursing

Experience
Slim Chickens  June 2015 - Present
Joe's Crab Shack  September 2013 - June 2015
First Data Merchant Services   May 2012 - September 2013
United States Air Force  January 1994 - January 1998

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, HTML, Budgets, Training

Education
Stephen F. Austin State University

Experience
Central Payment Corporation  December 2013 - Present
Merchant Relief Council   June 2012 - November 2013
Bank of America Merchant Services  September 2009 - June 2012
First Data Merchant Services   November 2008 - September 2009
JPMorgan Chase  June 2004 - November 2008
Fifth Third Merchant Processing   May 2003 - June 2004
Checkcare Systems of St. Louis   May 1994 - May 2003
EF Hutton , Inc.   May 1991 - April 1994

Skills
Investments, New Business Development, Business Strategy, Strategic Planning, Mergers, Business Development, Insurance, Sales Management, Negotiation, Sales, Strategic Financial..., Securities, Banking, Marketing Strategy, Financial Analysis, Small Business, Marketing, Management, Team Building, Selling, Accounting, Executive Management, Risk Management, Credit, Credit Cards, Merchant Services, Start-ups, Finance, Strategy, Process Improvement, Forecasting, Electronic Payments, Business Planning, Payment Card Processing, Mergers & Acquisitions, Portfolio Management, Strategic Partnerships, Financial Services, Mobile Payments, Payments, Cash Management, Auditing, Relationship Management, Credit Risk, Financial Risk, Loans, Credit Analysis, Payment Systems, Payment Gateways, POS

Education
Syracuse University

Experience
Chase Paymentech  November 2012 - Present
Chase Paymentech  August 2008 - November 2012
Chase Paymentech  July 2002 - August 2008
Chase Merchant Services  December 2000 - July 2002
Chase Merchant Services  November 1997 - December 2000
First Data Merchant Services   November 1995 - November 1997

Skills
Contract Negotiations, Mergers and Acquisitions, Marketing Strategy, Financial Reporting, Business Strategy, Business Management, Business Planning, Operations Management, Operations, Account Management, Key Account Management, Revenue Management, Multitasker, Payment Processing, Credit Card Processing, Mergers, Negotiation, Credit Cards, Merchant Services, Payments, Payment Gateways, Electronic Payments, Acquiring, Mobile Payments, New Business Development, Consultative Selling, Customer Relations, Compliance, B2B, Strategic Planning, Process Improvement, Team Leadership, Transaction Processing, Team Building, Pricing, Competitive Analysis, Payment Solutions, Strategic Partnerships, Contract Negotiation, POS, Sales Process, Debit, Salesforce.com, Debit Cards, Online Payments, Portfolio Management, Payment Card Processing, Management, Customer Service, Program Management

Education
Southern Methodist University - Cox School of Business   2008 — 2010
MBA, Business Administration

Southern Methodist University   2006 — 2010
MBA, Business Administration

YTI   1993 — 1995
Diploma, Travel and Tourism

Experience
Shenandoah Valley Language Services, LLC   August 2014 - Present
First Data Merchant Services   October 2007 - November 2010

Skills
Art, Microsoft Office, Teaching, Social Media, Photoshop, Graphic Design, Crafts, Illustrator, Fashion Design, Painting, Editing, Spanish Teacher, PowerPoint, Customer Service, Nonprofits, Research, Curriculum Development, Spanish, Web Design, Strategic Planning, Event Management, Public Speaking

Education
Keyston Junior College, La Plume , PA   1993 — 1994
English

INACAP   1989 — 1991
Dise~no y Produccion de Areas Verdes/ Paisajismo

Universidad de Santiago de Chile   1980 — 1984
Industrial Design Engineering

Liceo N 7 Providencia   1977 — 1979
licenciada en 1979

Universidad Catolica de Chile
Facultad de Arte-Dibujo Basico y Figura Humana

Experience
Harford Mutual Insurance Company  2006 - Present
Global Payments  2002 - 2005
First Data Merchant Services   1998 - 2002
Nabanco  1994 - 1998
Grumman Aerospace  1987 - 1994
AT&T  1982 - 1987
New Jersey Bell  1973 - 1987

Skills
Commercial Insurance, Business Analysis, Risk Management, Insurance, IT Strategy, Agile Methodologies, Property & Casualty..., Software Development, Strategic Planning, Software Documentation, SDLC, Leadership, Underwriting, CRM, Program Management, SharePoint, Vendor Management, Project Management

Education
St. Francis University   1969 — 1973
BS, Accounting

Experience
First Data Merchant Services   September 2013 - Present
Abercrombie & Fitch  September 2012 - August 2013
Saratoga Business Advisors   July 2011 - July 2011
Hollister Co.  May 2009 - August 2009
SUNY Plattsburgh  2008 - 2009

Skills
Microsoft Office, QuickBooks, Time Management, Fluent in written and..., Effective..., Credit Risk, Credit Analysis, Underwriting, Microsoft Word

Education
University at Albany, SUNY   2010 — 2012
Bachelor of Arts (B.A.), Economics

Buffalo State College   2009 — 2010
Interior Design

Experience
Transaction Labs   January 2009 - Present
CurvePay   May 2014 - June 2015
Transaction Labs   2009 - March 2014
MoneyCard Financial, Inc.   2006 - 2008
WiredBenefits, Inc.   2006 - 2008
Chockstone, Inc.   2001 - 2006
Excite@Home  1999 - 2001
Pure Payments   1998 - 1999
First Data Merchant Services   1995 - 1997

Skills
System Architecture, Business Strategy, Agile Methodologies, Mobile Payments, Product Development, Payment Card Processing

Education
University of California, Berkeley   1989 — 1991
Computer Science

University of California, Santa Barbara   1983 — 1987
BS, Physics & Applied Mathematics

Experience
Raymond James Financial, Inc.   May 2015 - Present
Chase Paymentech Solutions  June 2011 - May 2015
Chase Paymentech Solutions  October 2006 - June 2011
Chase Paymentech Solutions  March 2001 - October 2006
Bank One Payment Services   1998 - 2001
First Data Merchant Services   1995 - 1998

Skills
Payments, Debit Cards, Product Management, Marketing, Mobile Payments, Merchant Services, Analysis, Electronic Payments, Market Research, E-commerce, Credit, Credit Cards, E-payments, Payment Card Processing, Management, Strategic Partnerships, Relationship Management, Technical Documentation

Education
University of Tampa   2008 — 2012
BA

St. Petersburg College   2005 — 2007
AS

Experience
FAMES Enterprises, LLC   July 2012 - Present
PAE  January 2010 - September 2012
Lockheed Martin Corporation  May 2006 - January 2010
Lockheed Martin Corporation  July 2004 - May 2006
Lockheed Martin Corporation  May 2003 - July 2004
Lockheed Martin Corporation  September 2001 - May 2003
First Data Merchant Services   October 2000 - February 2001
Sbarro Inc  March 1999 - October 2000
Guy Carpenter & Company  April 1994 - March 1999
Ogden Services Corporation  September 1990 - April 1994

Skills
Compensation, HR Strategy, HRIS, Benefits, Global HR, Employee Relations, Talent Management, Employee Benefits, Deferred Compensation, Human Resources, Personnel Management, Leadership Development, HR Policies, Workforce Planning, Performance Management, Talent Acquisition, Applicant Tracking..., Onboarding, Management, Technical Recruiting, Recruiting, Budgets, Team Building, Training, Change Management, Leadership, Strategy, Mergers & Acquisitions, Succession Planning, Temporary Placement, Labor Relations, Employee Engagement, Organizational...

Education
New York University, Management Institute   1992 — 1995
Post Graduate Degree

State University of New York at Buffalo - School of Management   1985 — 1990
BS

Experience
FlexPoint, a division of Pivotal Payments   January 2015 - Present
Pivotal Payments  August 2010 - Present
First Data Merchant Services   2008 - 2009
Conquest Financial Services   2007 - 2008
George S. May International  2006 - 2007
George S. May International  2006 - 2007

Skills
Payment Processing, Merchant Services, Credit Card Processing, Payment Gateways, Interchange, E-commerce, Gift Cards, ISO Agent Recruiter, ISO Agent Training, Payment Card Processing, Credit, Business Development, Acquiring, Transaction Processing, Start-ups, Credit Cards, E-payments, Payment Systems, PCI DSS, Relationship Management, Payments, Direct Sales, Electronic Payments, Debit Cards, Strategic Partnerships, Strategy, Mobile Payments, Sales, B2B, Banking, New Business Development, Loyalty Programs, Cards, Payment Industry, Financial Services, Payment Cards, Marketing Strategy, Sales Operations, Payment Services, Training, Product Management, Sales Rep Training, ACH, Customer Acquisition, Executive Management, Solution Selling, Sales Management, Management, Leadership, Business Strategy

Education
St. Francis Xavier University   1976 — 1980
BBA, Business Administration; Management, Deans List

Experience
The Bancorp  May 2015 - Present
BNY Mellon  February 2011 - March 2015
PNC GIS  February 2008 - February 2011
First Data Merchant Services   May 2006 - February 2008
NCO Group  February 2001 - October 2005

Skills
GENERAL: Microsoft..., Mutual Funds, Outlook, Access, Microsoft Excel, Microsoft Office, Risk Management, Microsoft Word, PowerPoint, Software Documentation, Administrative..., Customer Service, Process Improvement, Data Analysis, SharePoint, Office Management, Teamwork, Project Management, Insurance, System Administration, Analysis, Securities, Program Management, Policy, CRM, Team Building, Research, Project Planning, Back Office, Management, Training, Lotus Notes, Financial Services, Account Reconciliation, Finance, Budgets, PeopleSoft, Accounting, Banking, Administration, Accounts Payable, Time Management, Call Centers, Visio

Education
Widener University School of Law   2013 — 2016
Banking, Corporate, Finance, and Securities Law, 3.8

University of Delaware   1987 — 1999
Bachelor of Arts (B.A.), Psychology, 3.2

Experience
Santander Bank, N.A.   March 2014 - September 2014
First Data Merchant Services   March 2013 - March 2014
Everest Sales and Solutions   August 2005 - July 2011
TTE  August 2003 - September 2005
Ethicon  2002 - 2003

Skills
Account Management, CRM, Sales Operations, Sales, Forecasting, Negotiation, Sales Management, Manufacturing, Sales Process, Customer Service, Supply Chain Management, Procurement, Process Improvement, Product Development, Strategic Planning, New Business Development, Supply Chain, Purchasing, Cross-functional Team..., International Sales, Customer Satisfaction, Business Development, Electronics, Logistics, Project Management, Product Management, B2B, Strategic Communications, Inventory Management, MRP, Analysis, Digital Marketing, Social Media Marketing, Product Marketing, Operations Management, Direct Sales, Customer Relations, Materials Management, Problem Solving, Teamwork, Coaching, SEO, Social Media, Competitive Analysis, Key Account Management

Education
Harvard Extension School   2012 — 2013
Strategic Management Certification Program, Business Administration, Management and Operations

Harvard Extension School   2012 — 2016
Degree Candidate, Master of Liberal Arts (ALM), Communication, Journalism, and Related Programs, MLA

Tecnológico de Monterrey, Cd. Juárez   1998 — 2002
Industrial and Systems Enginner, Engineering

The University of Texas at El Paso   1996 — 1998
English Formal Education, English

Experience
Bank of America Merchant Services  November 2012 - Present
First Data Merchant Services   November 2005 - November 2012

Skills
Account Management, Cold Calling, Debit Cards, Direct Sales, Electronic Payments, Gift Cards, Merchant Services, New Business Development, Payment Card Processing, Salesforce.com, Sales Management, Sales Process

Education
University of Central Florida

Experience
Logix Communications  September 2014 - Present
Cbeyond  September 2013 - September 2014
Pisano Consulting Services   November 2012 - September 2013
WorldPay  September 2010 - November 2012
First Data Merchant Services   2002 - 2009

Skills
Merchant Services, Cold Calling, Consultative Selling, Credit Card Processing, Payment Processing, Electronic Payments, Sales Management, Payment Gateways, Salesforce.com, Debit Cards, New Business Development, Account Management, ACH, Credit Cards, Cards, Team Building, Customer Relations, Sales Process, Contract Negotiation, Negotiation, Direct Sales, Payments, Retail, Payment Systems, Coaching, Banking, Customer Service, POS, Problem Solving, E-commerce, Team Leadership, Payment Card Processing, Selling, B2B, Business Development, Relationship Management, Sales, Sales Operations, Leadership, Mobile Payments, Strategic Partnerships, E-payments, Mobile Commerce, Transaction Processing, Gift Cards, Payment Industry, Payment Services, Lead Generation, Merchant Acquiring, EMV

Education
University of Houston   1993 — 1997
Bachelor’s Degree, Communication and Media Studies

University of Houston

Experience
First Data Merchant Services   Business Development ConsultantFirst Data Merchant ServicesDecember 2004 - Present

Skills
Sales, Customer Service, Management, Sales Management, Business Development, Banking, CRM, Salesforce.com, Credit, Business Analysis

Education
University of Arkansas at Little Rock
Bachelor's degree, Business, Psychology

University of Arkansas at Little Rock
Business Administration, Management and Operations

Experience
ProcessMAP Corporation  April 2014 - Present
Kleo Inc.   June 2013 - April 2014
Blackboard Inc.  April 2011 - May 2013
Learn.com  March 2008 - December 2010
Learn.com  2003 - 2007
Learn.com Inc.   December 2001 - 2003
Mercantec Inc.   May 1999 - November 2001
First Data Merchant Services   June 1989 - March 1999
Lanier Document Products   June 1982 - April 1989

Skills
Sales Management, Consulting Best..., E-Learning / Talent Mgt..., E-commerce, BankCard Processing, Cloud Computing, SaaS, Strategic Partnerships, Salesforce.com, Enterprise Software, Sales, Talent Management, Account Management, Channel, Sales Process, Solution Selling, Consulting, Management, E-Learning, Platforms, CRM, Business Development, Team Leadership, Cross-functional Team..., Team Building, Lead Generation, Strategy, Training, Start-ups, Direct Sales, Vendor Management, Leadership, Business Alliances, Professional Services, Forecasting, Sales Operations, Selling, Partner Management, Recruiting, Mobile Devices, Networking, Go-to-market Strategy, Product Development, Competitive Analysis, Channel Partners, Executive Management, Product Marketing, Sales Enablement, Product Management, New Business Development

Education
Southern Illinois University, Carbondale
Bachelor's degree

Experience
Benjamin Law Group, P.C.   July 2015 - Present
McNeil, Silveira, Rice & Wiley   October 2012 - June 2015
Marin City Community Development Corporation  2007 - 2009
ZipRealty  2003 - 2004
Sprint  2000 - 2002
First Data Merchant Services   1999 - 2000

Skills
Legal Research, Legal Writing, Mediation, Litigation, Employment Law, Westlaw, Real Estate, Contract Negotiation, Non-profits, Public Speaking, Legal Assistance, Research, Civil Litigation, Negotiation, Corporate Law, Nonprofits

Education
University of San Francisco School of Law   2009 — 2012
Juris Doctor (J.D.)

University of California, Berkeley
BA

Experience
LB&B Associates Inc  September 2012 - Present
Arrow Electronics, Inc  November 2001 - April 2012
First Data Merchant Services   January 1999 - January 2001
H&R Block  January 1995 - January 2001
Vytra Health Plans  January 1997 - January 1999
Maxi-Aids   January 1996 - January 1997

Skills
Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, MS Project, Outlook, Data Entry, Administrative..., Access, Employee Relations, Lotus Notes, Teamwork, Office Management, Inventory, Spreadsheets, Team Building, Customer Satisfaction, Project Planning, Administrative..., Process Improvement

Education
State University of New York at Old Westbury
B.S, Industrial and Labor Relations

Suffolk County Community College
A.A, Business Administration

Experience
First Data Merchant Services   December 2002 - Present
EY  June 2000 - November 2002

Skills
Process Improvement, Accounting, Auditing, Finance, Financial Accounting, Analysis, Financial Analysis, Financial Modeling, Managerial Finance, Microsoft Excel, Financial Reporting

Education
St. John's University   2004 — 2007
Master of Business Administration (M.B.A.), Accounting

University of Hartford   1996 — 2000
Bachelor’s Degree, Finance

Experience
Keller Williams Classic Realty Group - Orlando, FL  July 2015 - Present
Innovation 720   March 2015 - Present
First Data Merchant Services   February 2011 - June 2015
Ermenegildo Zegna Group  February 2014 - January 2015
Italian Shoemakers Inc   April 2012 - October 2013
Hollister Co.  September 2011 - February 2012
New York Life Insurance Company  October 2009 - February 2011
Nationwide Insurance  October 2008 - July 2009

Skills
Real Estate, Investment Properties, Market Research, Import/Export Operations, Client Development, Marketing, Customer Service, Direct Sales, Sales, Account Management, Sales Management, Cold Calling, Direct Import, Operations Management, Relationship Management, B2B, Employee Training, Product Marketing, Training, International Business, Retail, Sales Presentations, Project Management, Social Media, Research

Education
University of Florida   2003 — 2008
BA, Chinese - East Asian Languages, Literatures, and Linguistics

Experience
First Data Corporation  September 2012 - Present
Viamericas Corporation  2015 - 2015
Viamericas Corporation  2015 - 2015
Citi  January 2012 - November 2012
First Data Corporation  August 1997 - July 2010
First Data Merchant Services   1997 - 2010
First Data Commercial Services  1997 - 2010

Skills
Risk Management, Business Analysis, Program Management, Integration, Customer Relations, Customer Service, Payment Systems, Vendor Management, Project Management, Cross-functional Team..., Project Planning, Outsourcing, Business Process, SDLC, Requirements Analysis, PMP, Software Development, Disaster Recovery, Governance, PMO, IT Management, IT Strategy, Process Improvement, Information Technology, ITIL, Business Intelligence, Business Process..., Enterprise Architecture, Project Portfolio..., Visio, Software Project..., Resource Management, Security, Electronic Payments

Education
Texas A&M University-Kingsville   1979 — 1983
Bachelor of Business Administration (BBA), Management Information Systems and Services

Texas A&M University-Kingsville   1979 — 1982
BBA (Bachelor of Business Administration), Majoring in Computer Information Systems

Experience
First Tennessee Bank  2011 - Present
Regions Financial Corporation  2006 - 2010
First Data Merchant Services   2005 - 2006
ACE Cash Express  2002 - 2004
Office Team  2001 - 2002
Union Planters Bank  1997 - 2000

Skills
Leadership, Customer Service, Research, Banking, Project Management, Finance

Education
The University of Memphis
Pre-Nursing Studies

Experience
Wells Fargo  February 2015 - Present
First Data Merchant Services   2005 - 2015
First Data Merchant Services   1998 - 2005
First Data Merchant Services   June 1994 - 1998

Skills
Merchant Services, Credit Card Processing, Payment Processing, Electronic Payments, Payment Gateways, Credit Cards

Education
University at Albany, SUNY   1987 — 1990
Criminal Justice

Newfield HS

Experience
Miura Systems   February 2015 - Present
First Data  March 2010 - January 2015
Ingenico  September 2009 - March 2010
First Data Merchant Services   October 2008 - September 2009
Chase Paymentech  October 2001 - October 2008
InfoGenesis  1999 - 2001
Vista Communications  1996 - 1999

Skills
Mobile Commerce, Credit Card Processing, Mobile Payments, Merchant Services, Payment Processing, Sales Management, Payments, New Business Development, Account Management, Electronic Payments, Payment Gateways, POS, Contract Negotiation, Negotiation, Payment Card Processing, Sales Operations, Strategy, Sales, Strategic Partnerships, B2B, Business Development, Enterprise Software, Leadership, Management, CRM, PCI DSS, Credit Cards

Education
The Citadel   1988 — 1992
B.A.

Experience
Easy Street Publishing   August 2013 - Present
First Data Merchant Services   2010 - 2010
Elite Leads Business Development, Uniglobe   2009 - 2010
Redemption House Publishing   2008 - 2009

Skills
Sales Management, Salesforce.com, Sales Operations, Sales Process, Marketing Strategy, Marketing Communications

Education
The University of Huddersfield

The University of Huddersfield

University of Arkansas at Fayetteville

Experience
First Data Merchant Services   April 2015 - Present
JP Morgan Chase/ChasePaymentech   October 2009 - Present

Skills
Customer Service, Payment Card Processing, Merchant Services, Payment Gateways, Salesforce.com, Electronic Payments, Account Management, B2B, Relationship Management, Strategic Partnerships, CRM

Education
Texas Tech University

Experience
Adecco / Roche Diagnostics Corporation,   February 2013 - January 2014
Rhode Island Lead Technicians   April 2005 - October 2013
Calyx Software  November 2010 - April 2012
Ellie Mae, Inc  July 2005 - September 2010
Online Documents, Inc  January 2005 - June 2005
Reed Business Information, Inc   January 2004 - December 2004
First Data Merchant Services   April 2003 - December 2003
Bankers Systems Inc  October 1999 - October 2001

Skills
Customer Service, Customer Relations, Account Management, Compliance, New Business Acquisition, Legal Services, Sales Management, Negotiation, New Business Development, Credit, Consultative Selling, Banking, Salesforce.com, Strategic Planning, Contract Negotiation, Team Building, Problem Solving, B2B, Process Improvement, Selling, Mortgage, Forecasting, Microsoft Office, SaaS, Business Strategy, Product Development, Contract Negotiations, Business Analysis, Business Intelligence, Real Estate, Vendor Management, Coaching, Team Leadership, Solution Selling, Sales Process, Loans, Product Management, Excel, Teamwork, Public Speaking, Competitive Analysis, Lead Generation, Sales Support, Marketing Strategy, Business Planning, Business Management, Cold Calling, Software Sales, Territory, Market Penetration

Education
Temple University
BA, Pshchology

Experience
Web startup   February 2015 - April 2015
Fiserv  February 2011 - January 2015
Bright House Networks  September 2010 - February 2011
EG&G - Kennedy Space Center   June 2010 - September 2010
Convergys  June 2009 - November 2009
ProVation Medical  May 2008 - March 2009
First Data Merchant Services   April 2007 - February 2008
Trendium, Inc.   July 2005 - February 2007
Publix Super Markets, Inc.   June 2002 - January 2005
ELISA Technologies, Inc.   April 1997 - April 2000

Skills
Technical Writing, FrameMaker, Visio, SharePoint, Writing, Editing, Business Analysis, RoboHelp, HTML, Excel, Adobe Acrobat, Team Building, Telecommunications, Technical Documentation, Word, CSS, PowerPoint, MS Office Suite, Rational Unified..., Team Foundation Server, Version Control, Rational ClearCase, Rational Requisite Pro, Banking Software, Biotechnology, Microsoft Word, Agile Methodologies, TFS, Microsoft Excel, ClearCase, Microsoft Office, Manuals, Training, Project Management, SnagIt, Troubleshooting

Education
University of Central Florida
B.A., Technical Writing

University of Illinois at Urbana-Champaign
B.S., Life Sciences

Experience
Bank of America Merchant Services  2010 - Present
Chase Paymentech  May 2007 - April 2010
Chase Merchant Services  October 2005 - May 2007
ValueLink   May 2004 - October 2005
First Data Merchant Services   November 2001 - May 2004

Skills
Credit Cards, Payment Systems, Process Improvement, Electronic Payments, Payment Card Processing, Product Management, Project Management, Acquiring, Management, Mobile Payments, Payment Gateways, Business Analysis, Payments, Relationship Management

Education
University of Florida   1991 — 1995

Experience
First Data Merchant Services   September 2012 - Present
ACS, a Xerox Company  April 2010 - August 2012
ACS, a Xerox Company  November 2009 - April 2010
Coca-Cola Enterprises Inc.  May 1989 - November 2007
ETA Systems  1984 - 1989

Skills
ITIL v3 Foundations..., Process Improvement, Vendor Management, ITIL, IT Service Management, Outsourcing, Change Management, Program Management, Project Portfolio...

Education
Texas Christian University - M.J. Neeley School of Business   1979 — 1983
BBA, Accounting

Experience
Nuvodia  May 2015 - Present
First Data Merchant Services   January 2012 - April 2015
Bank of America  December 2007 - December 2011
Bank of America  March 2005 - December 2007
Bank of America  June 2003 - March 2005
Mortgage Plus, Inc   August 2001 - November 2002
Wells Fargo Financial  May 2000 - July 2001

Skills
PMP, Process Improvement, Credit Cards, Team Leadership, Project Management, Customer Service, Merchant Services, Banking, Team Management, DFSS Green Belt, Lean Green Belt, Six Sigma, Management, Project Planning, Virtual Teams, Team Building, Customer Service..., Electronic Payment..., Finance, Risk Management, Business Analysis, Electronic Payments, Payments, Debit Cards, Relationship Management

Education
Washington State University - College of Business and Economics   1998 — 2000
BA- Cum Laude, Business Administration-Finance

Spokane Falls Community College   1996 — 1998
AA, Liberal Arts

Experience
San Francisco Bay Area  February 2012 - Present
ACI Worldwide  2008 - February 2012
MTXEPS, Inc   February 2006 - June 2008
First Data Merchant Services   2002 - 2005
Concord EFS  1992 - 2002

Skills
Quality Assurance, Payments, POS, Software Project..., Electronic Payments, Requirements Analysis, Software Development, Business Analysis

Education
University of Aberdeen   1966 — 1970
Bachelor of Science (B.Sc.)

Experience
GWC Warranty  2011 - Present
Automotive Finance Corporation  2010 - 2011
Cars.com  2008 - 2010
First Data Merchant Services   2005 - 2008
National Processing Company  2001 - 2005

Skills
Customer Service, Management, Strategic Planning, Project Management, Sales Management, Leadership, Negotiation, New Business Development, Marketing, Team Building, Territory Management, Territory Development, Territory Account..., Territory Growth, Territory Penetration, Automotive, Automotive Sales..., Automotive Products, Extended Warranty, Warranty, Finance, Cold Calling, Sales, B2B, Business Development, Sales Process, Customer Retention, Dealers, Sales Operations, Automobile, Sales Presentations, Account Management, Customer Satisfaction

Education
The University of Akron   1987 — 1991
Business Administration

Experience
NCR Corporation (formerly Radiant Systems)   April 2008 - Present
First Data Merchant Services   July 2003 - January 2008
Concord EFS / EPS (Electronic Payment Services) / Buypass / Manta Systems   1994 - 2003
IBM  January 1984 - March 1994
IBM  July 1978 - December 1993

Skills
Business Development, Software Development, Program Management, Enterprise Software, Payments, Integration, Testing, Linux, Management, Payment Gateways, Marketing, Leadership, Cross-functional Team..., Project Management, Business Analysis, Agile Methodologies, Technical Support, Product Management, Sales, Programming, Project Planning, Strategic Planning, Requirements Analysis, SaaS, Visio, Software Documentation, Business Intelligence, Mobile Payments, Debit Cards, Team Leadership, Agile Project Management, Vendor Management, Start-ups, Retail, POS, Credit Cards, SDLC, Unix, IT Strategy, Payment Systems, HTML, Electronic Payments, Business Strategy, XML, Payment Card Processing, Process Improvement, Java, PCI DSS, Software Project..., E-commerce

Education
Stanford University   1977 — 1978
Master of Science, Electrical Engineering

Stanford University   1973 — 1977
Bachelor of Science, Electrical Engineering

Experience
Infoblox  May 2010 - Present
Netcordia   August 2006 - May 2010
U.S. Senate   October 2004 - August 2006
First Data Merchant Services   February 2004 - October 2004
Enterasys Networks  July 2002 - February 2004
Genuity  August 1999 - July 2002
AlliedSignal Technical Services Corporation  June 1998 - August 1999
NASA Langley Research Center  October 1992 - May 1994

Skills
Software Development, TCP/IP, Perl, Linux, Network Security, Unix, Network Architecture, IP, Firewalls, Apache, Security, Shell Scripting, Cisco Technologies, Virtualization, Software Engineering, Ruby on Rails, SNMP, C, C++, Data Center, Java, VoIP, ExtJS, SQL, Agile Methodologies

Education
The Johns Hopkins University   2001 — 2005
M.S., Computer Science

Virginia Polytechnic Institute and State University   1994 — 1998
B.S., Computer Engineering

Experience
Bank of America Merchant Services  June 2015 - Present
Bank of America Merchant Services  October 2011 - Present
First Data Corporation  January 2006 - August 2010
First Data Merchant Services   March 2001 - January 2006

Skills
Project Management, Product Development, Credit Cards, SDLC, Payments, Business Analysis, Vendor Management, Process Improvement, Banking, Financial Services, Relationship Management, Management, Product Management

Education
Texas A&M University-Corpus Christi
Master's Course Studies

The University of Texas at San Antonio
B.S., Biology

Experience
None  September 2011 - Present
Destination Rewards, Inc.   February 2008 - September 2011
First Data Merchant Services   1990 - 2002
MGIC  1971 - 1987

Education
State University of New York College at Oneonta   1965 — 1969

Experience
Internal Revenue Service  February 2011 - Present
IRS  November 2007 - February 2011
First Data Merchant Services   1996 - 2000

Skills
Java, JavaScript, Perl, C, Software Development, Web Development, Documentum, ClearCase

Education
The Johns Hopkins University   1992 — 1996
Master of Science (MS), Computer Science

University of Maryland Baltimore County   1983 — 1989
Bachelor of Science (BS), Computer Science

Experience
Quest Diagnostics  March 2006 - Present
Questdiagnostics   2006 - Present
First Data Merchant Services   May 2005 - March 2006

Education
Sri Krishnadevaraya University   1995 — 2000

Experience
PNC Merchant Services  June 2013 - Present
Bank of America Merchant Services  November 2009 - June 2013
EXiT Results Realty  December 2005 - July 2012
First Data Merchant Services   May 2006 - December 2009
Re/Max 100  July 2005 - December 2005
Dialysis Corporation of America  January 2004 - November 2004
Rocky Run Bar & Tavern   2003 - 2004
All-State Career  April 2003 - August 2003

Education
Towson University   1997 — 2001

Experience
Hewlett-Packard  May 2013 - Present
Hewlett-Packard  September 2004 - Present
EMC Corporation  June 2000 - August 2004
MedStar Health  December 1998 - June 2000
MedStar Health  October 1998 - June 2000
First Data Merchant Services   November 1997 - October 1998
Ryland Mortgage Incorporated   March 1997 - October 1997
Ryland Mortgage  June 1996 - February 1997
Baltimore Gas & Electric Company, Home Products and Services   January 1990 - June 1996
National Security Agency (NSA)   November 1988 - January 1990

Skills
SOW, New Business Development, Storage, Disaster Recovery, HP, Data Migration, Storage Area Networks, Project Management, SAN, Pre-sales, High Availability, Unix, Data Center, Solution Architecture, Cluster, Virtualization, Business Continuity, Business Analysis, IT Service Management, Management, ITIL, IT Strategy, Professional Services, Program Management, Integration, TCP/IP, IT Operations, Enterprise Software, PMP, Troubleshooting, Software Documentation, Databases, Servers, SQL, Oracle, AIX, Networking, IT Management, Enterprise Architecture, Cloud Computing

Education
Unversity of Baltimore   2000 — 2007
Bachelors in Computer Information Systems, Management Information Systems and Services

University of Baltimore   1990 — 1997
BS, Information Systems

Experience
First Data Merchant Services   January 2014 - Present
First Data Merchant Services   2008 - Present
TeleCheck  April 1994 - Present
First Data Corporation  April 1994 - Present

Skills
Merchant Services, Payment Card Processing, Electronic Payments, Credit Cards, Debit Cards, Gift Cards, Credit, Payment Gateways, Acquiring, Payments, Relationship Management, Mobile Payments, E-payments, ACH, Payment Systems, Financial Services, Executive Management, Cards

Education
University of California, Irvine
Bachelor of Arts (B.A.), School of Social Ecology

Experience
First Data Corporation  May 2012 - Present
First Data Corporation  April 2011 - May 2012
First Data Merchant Services   May 2008 - April 2011
Title Alliance, Ltd.   2006 - 2008
Target  2004 - 2005

Education
University of Delaware   1996 — 2000
Bachelor of Science, Interdisciplinary Studies

Experience
Nova Southeastern University  June 2010 - Present
Got Learning?, Inc.   August 2000 - May 2010
First Data Merchant Services   May 1999 - July 2000
Nova Southeastern University  July 1996 - April 1999
CIGNA  December 1990 - March 1996

Skills
Training, Program Management, Instructional Design, Staff Development, Organizational..., Public Speaking, Policy, Team Building, Higher Education, Coaching, Career Counseling, Teaching, Program Evaluation, Adult Education, Leadership Development

Education
St. Thomas University
MS Equivalent, Systemic Studies (group psychology)

University of Kentucky
MS, Educational Psychology

Experience
First Data Merchant Services   2005 - Present
Concord EFS  2000 - 2005
Unisys Corporation  1981 - 2002

Skills
Integration, Payment Systems, Requirements Analysis, SDLC, Software Development, Software Project..., Testing

Education
Troy University   1978 — 1981
BS, Computer Science, Mathematics

Experience
First Data Merchant Services   1996 - Present
First Data Corporation  December 2008 - December 2010
Jamesway Department Stores   September 1989 - September 1994
Zayre Corporation  September 1983 - September 1989

Skills
Call Center, Process Improvement, Change Management, Vendor Relations, Six Sigma, Call Centers, Disaster Recovery, Project Management, Customer Satisfaction, Credit Cards, Payment Card Processing, Vendor Management, Business Analysis, Risk Management, Visio, Payment Systems, Payments, SDLC, Debit Cards, Training, Software Documentation, Electronic Payments, Leadership, Mobile Payments, Program Management, Team Leadership, E-payments, Cards, Transaction Processing, Payment Gateways

Education
University of Phoenix   2008 — 2010
Business Management

Strayer University   1991 — 1993
Certificate, Computer Information Systems

Hagerstown Community College
Associates, Physical Science

University of Maryland University College
Meteorology

Experience
First Data Merchant Services   July 2014 - Present
Huntington National Bank  January 2010 - July 2014
Citifinancial  May 2005 - November 2009

Skills
Banking, Loans, Credit, Small Business Lending, Commercial Banking, Consumer Lending, Retail Banking, Commercial Lending, Credit Analysis, Mortgage Lending, Cross Selling, Loan Origination, Portfolio Management, Financial Analysis, Sales, Management, Customer Service, New Business Development, Relationship Management, Finance, Financial Services, Leadership

Education
The University of Akron   1999 — 2004
Business and Organizational Communications, business, communications, computer science

Experience
AmeriQuest Business Services  September 2011 - December 2012
AmeriQuest Transportation   September 2011 - December 2012
First Data  June 2005 - September 2011
First Data Merchant Services   January 2005 - September 2011

Skills
Contract Negotiations, Credit, Billing, Customer Relations, Customer Service, Invoicing, Negotiation, Contract Negotiation, Risk Management

Education
University of Florida   1997 — 2001
BA, English, graduated with Honors

Experience
First Niagara Bank  July 2013 - Present
First Niagara Bank  September 2009 - July 2013
First Niagara Bank  September 2009 - July 2011
HSBC  June 2006 - September 2009
First Data Merchant Services   2001 - 2006

Skills
Commercial Lending, Banking, Credit, Small Business Lending, Loans, Commercial Banking, Credit Analysis, Credit Risk, Portfolio Management, Commercial Mortgages, Treasury Management, Underwriting, Investments, Financial Analysis, Risk Management

Education
State University of New York College at Plattsburgh   1979 — 1983

Experience
First Data Corporation  May 1999 - Present
First Data Merchant Services   May 1999 - June 2004

Skills
Merchant Services, Electronic Payments, E-commerce, Debit Cards, Payment Card Processing, Credit Cards, Payments, B2B, Sales Process, Banking, Relationship Management, Credit, Portfolio Management, Cross Selling, Cash Management, New Business Development, Financial Services, Sales Management, Loans, Strategic Partnerships, Salesforce.com, ACH, Mobile Payments, Sales, Retail Banking, Business Development, Payment Systems, Cold Calling, Commercial Banking, Small Business Lending, Acquiring, Customer Retention, Gift Cards, Payment Gateways, Customer Acquisition, Selling, Sales Presentations

Education
University of Illinois at Urbana-Champaign   1990 — 1994
Bachelors, Marketing

Experience
First Data  1991 - Present
First Data Merchant Services   1991 - Present
First Data Corporation  May 1990 - Present

Skills
Payment Card Processing, Credit Cards, Relationship Management, Payments, Gift Cards, Merchant Services, Electronic Payments, Mobile Payments, Debit Cards, Call Center, Project Management, Product Management, Strategic Planning, Account Management, Customer Experience, Acquiring, Payment Gateways, Process Improvement, Financial Services, Operations Management

Education
University of Florida   1973 — 1977
BA, Political Science

University of Florida   1973 — 1977
Bachelor of Arts (BA)

Experience
First Data Merchant Services   October 2006 - January 2011

Skills
Windows Server, SQL, Oracle, Microsoft SQL Server, Java, Servers, JavaScript, Active Directory, Business Analysis, Customer Service

Education
Drexel University   2012 — 2017
Master of Science (M.S.), Information Systems

Stony Brook University   2003 — 2005
Bachelor of Science (BS), Management Information Systems, General

Experience
First Data Merchant Services   November 2004 - Present
Citi Financial  March 2003 - October 2004
Unired Inc   April 1998 - June 2002

Skills
Merchant Services, Payment Card Processing, Electronic Payments, Gift Cards, Sales Management, Debit Cards, Account Management, Payment Gateways, Credit Cards, Direct Sales, Mobile Payments

Education
Universidad del Turabo   1975 — 1981
Bachelor Degree in BA, Business Administration and Management, General

Experience
First Data Merchant Services   March 2012 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop

Education
Southern University and Agricultural and Mechanical College at Baton Rouge   2006 — 2010
Bachelor’s Degree, Sociology