kgb Company
Industry: State agency
DescriptionThe KGB, translated in English as Committee for State Security, was the main security agency for the Soviet Union from 1954 until its break-up in 1991. As a direct successor of such preceding agencies as Cheka, NKGB, NKVD and MGB, the committee was attached to the Council of Ministers. Agency executives: First: Ivan Serov, Chairman; Last: Vadim Bakatin, Chairman Founded: March 13, 1954 Headquarters: Moscow, Russia Ceased operations: December 3, 1991 Motto: Loyalty to the party – Loyalty to motherland; Верность партии — Верность Родине Founders: Kliment Voroshilov, Nikolay Pegov , Presidium of the Supreme Soviet
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kgb Employees
University of Phoenix June 2012 - Present
Zenefits February 2015 - Present
University of Phoenix January 2013 - February 2015
University of Phoenix August 2011 - January 2013
University of Phoenix March 2010 - August 2011
MicroMentor January 2009 - May 2009
National Services Group December 2006 - July 2007
kgb May 2005 - March 2007
GNS Development Corporation September 2004 - May 2005
Skills
Public Speaking, Spanish, Strategic Planning, Leadership Development, Higher Education, Customer Service, Staff Development, Critical Thinking, Instructional Design, Project Management, Human Resources, Recruiting, Teaching, Leadership, Team Building, Process Improvement, Training, Microsoft Office, Microsoft Excel, Market Research, Problem Solving, PowerPoint, Analysis, Team Leadership, Collaboration, Non-profit Consulting, College Recruiting, Interviews, Microsoft Word, Policy, Time Management, Organizational..., Fundraising, Marketing Strategy, Adult Education, Nonprofits, Conflict Resolution
Education
Thunderbird School of Global Management 2007 — 2009
MBA
University of Arizona 2001 — 2007
BA, Summa Cum Laude
Atos August 2015 - Present
Astadia October 2013 - April 2015
Tesoro October 2012 - April 2015
Albert Consulting Group October 2012 - September 2013
kgb August 2011 - October 2011
CPS Energy July 2006 - May 2011
The University of Texas at San Antonio June 2006 - July 2006
CPS Energy July 2004 - June 2006
Texas A&M International University January 2001 - January 2003
C&R Computers October 1998 - July 2000
Skills
Problem Solving, Team Building, Process Improvement, Windows Network..., Weblogic, Symantec Netbackup 7, Windows Server 2003, Windows Server 2008, PC building, Desktop Deployment, Desktop Administration, Remote Desktop, Windows XP Pro, Microsoft Office, Symantec Antivirus, nMarket, OSIsoft PI, Windows 7, Windows Vista, Systems Analysis, System Deployment, Program Analysis, Windows Server, Servers, Network Administration, Active Directory, Teamwork, VMware ESX, CommVault, HP SIM, Data Center, Technical Support, Hardware, SAN, Windows, Laptops, Access, General Awesomeness, Windows XP
Education
Texas A&M International University 2000 — 2002
B.B.A, Business Administration; Computer Information Systems
Laredo Community College 1995 — 2000
A.A.S, Application Software Programming
Laredo Community College 1995 — 2000
A.A.S, Network Administration
San Antonio College 2004 — 2006
n/a, Linux, Networking
KGB June 2012 - Present
San Antonio Independent School District August 2011 - June 2012
Papa Johns November 2010 - June 2011
Family child care May 2009 - June 2010
United States Department of Defense July 2005 - July 2007
United States Air Force June 2004 - April 2005
United States Air Force June 2003 - June 2004
United States Air Force May 2001 - May 2003
Skills
Training, Customer Service, Time Management, Team Building, Logistics, Teamwork, Human Resources, Troubleshooting, Inventory Management, Military Experience, Military, DoD, Materials Management, Operations Management, Quality Control, Maintenance & Repair, Logistics Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Internet, Supervising, Typing
Education
University of Texas at Tyler 2013 — 2015
Master's degree, Human Resources Management
University of Phoenix 2009 — 2012
Bachelor's degree, Science in Business/Accounting, 3.04
Pima Community College
kgb August 2015 - Present
kgb group October 2013 - July 2015
118 218 Le Numéro (subsidiary of kgb group) 2008 - September 2013
Exalead / Dassault Systems June 2004 - December 2008
SQLI 2003 - 2004
Scoot France (subsidiary of Vivendi Group) 2001 - 2003
SQLI 2000 - 2001
Arianespace / Alcatel Space Industries 2000 - 2000
Skills
Project Management, Agile Methodologies, Search Engine Technology, ElasticSearch, Big Data, MongoDB, Amazon Web Services..., Software Design, Object Oriented Design, C++, C#, Java, PHP, Linux, Cisco IOS, Scrum, C, OOP, Architecture, Web Services, JavaScript, Java Enterprise Edition, Microsoft SQL Server, Cloud Computing, Agile Project Management, Pentaho Data Integration, MySQL, Subversion, SOA, Distributed Systems, Pentaho, Software Development, Open Source, Apache, Python, Scalability, Mobile Applications, Git, Web Applications, Architectures, REST, Start-ups
Education
Université René Descartes (Paris V) 1998 — 2000
Génie Logiciel, spécialité Informatique Répartie et Réseaux
Gustave Eiffel 1994 — 1998
Baccalauréat Scientifique, Spécialité Mathématiques, option Technologie Industrielle (Electronique, Informatique, Automatisme)
Conduit Global November 2010 - Present
kgb October 2008 - November 2010
kgb August 2005 - October 2008
kgb September 2002 - August 2005
Skills
Workforce Management, Management, Technical Support, Project Management, Customer Experience, Budgets, BPO, Forecasting, Telecommunications, Program Management, Call Center, Recruiting, Leadership, CRM, Process Improvement, Contact Centers, Vendor Management, Operations Management, Call Centers, Performance Management, Project Planning, Strategic Partnerships, Team Building, Leadership Development, Start-ups, Business Analysis, Customer Satisfaction, Strategy, Customer Retention, New Business Development, Business Development, Human Resources, Healthcare, Product Management, Outsourcing, Team Leadership, Customer Service, Strategic Planning, Salesforce.com, Training, Contract Negotiation, Lead Generation, Quality Assurance, Sales Management, Account Management, P&L Management, Coaching, Employee Training, Change Management, Team Management
Education
The University of Texas at San Antonio 1990 — 1992
BBA, Organizational Management
The University of Texas at San Antonio 1990 — 1992
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
AT&T April 2013 - Present
Bank of America October 2009 - March 2013
kgb December 2007 - October 2008
Humana October 2005 - September 2007
Skills
Customer-focused, Highly motivated..., Goal Oriented, Result Oriented, Mortgage Servicing, Insurance Background, Skilled Multi-tasker, Multi-task & Handle..., Analytical Reasoning, Adept problem-solver, Challenge Driven, Excellent verbal &..., Thrive in..., Call Centers, Leadership, Customer Service, Training, Management, Teamwork
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.89
University of Louisiana at Monroe 1998 — 2002
Bachelor of Science (BS), Agricultural Business and Management
kgb October 2014 - Present
118 218 Le Numéro (KGB Group subsidiary) November 2009 - October 2014
118 218 Le Numéro (KGB Group subsidiary) June 2007 - November 2009
Consulting Company November 2006 - June 2007
Université Blaise Pascal January 2005 - June 2006
U.C. TELECOM Ltd. January 1999 - July 1999
Skills
Microsoft SQL Server, Databases, SQL, Data Analysis, SQL Tuning, SQLServer 2005/2008, C#, DB2, SSIS, Oracle, T-SQL, Database Design, Business Intelligence, ETL, Data Migration, SSRS, DTS, Analysis Services, Software Development, MySQL, PL/SQL, Project Management, SSAS, Informix, Oracle PL/SQL..., Data Modeling, R, RStudio, ElasticSearch
Education
Université d'Auvergne (Clermont-Ferrand I) 2005 — 2006
Master's Degree, Business Administration and Management, Master
Université Blaise Pascal, ISIMA 2004 — 2006
Master's Degree, Database Modeling, Intelligent Systems, Master
Université de Poitiers 2003 — 2004
Master's Degree, Computer Science, Software and Database Design, Master
Université Paris - Val-de-Marne (Paris XII) 2000 — 2003
Bachelor's Degree, Computer Science
Université Catholique de l'Ouest - CIDEF 1999 — 2000
Certificat de la langue française
Gansu's University 1996 — 1999
Bachelor's Degree, Accounting and Computer Science
North Carolina Coordinated Campaign July 2014 - Present
kgb May 2014 - July 2014
AMF February 2011 - September 2013
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Management, PowerPoint, Public Speaking, Research, Project Management, Leadership, Strategic Planning, Sales
Education
University of North Carolina at Greensboro 2010 — 2014
Bachelor of Arts (B.A.), Political Science and Government
Ravenwood High School 2008 — 2010
FedEx October 2014 - Present
Conduit Global June 2014 - September 2014
kgb August 2005 - May 2014
kgb 2003 - 2005
kgb 2002 - 2002
US Airways 2000 - 2001
US Airways 1998 - 1999
US Airways 1996 - 1998
Skills
Call Centers, Management, Troubleshooting, Time Management, Disaster Recovery, Workforce Management, Avaya, Technical Support, Microsoft Excel, Customer Experience, Customer Satisfaction, Operations Management, Process Improvement, Training, Team Management, Leadership
Education
Slippery Rock University of Pennsylvania 1992 — 1996
Bachelor's degree, Major: Marketing; Minor: Economics, GPA: 3.38/4.0
Canon-Mcmillan 1989 — 1992
Apple 2012 - Present
Papa Johns September 2008 - September 2010
kgb August 2007 - August 2008
Skills
Techinical, Mac OS, iOS, Documentaries, Entrepreneurship, POS, Inventory Management, Cash Flow, Budgets, Management, Sales, Retail, Team Leadership, Account Management, Customer Experience
Education
North Carolina Agricultural and Technical State University 2010 — 2015
BS Management, Business
North Carolina Agricultural and Technical State University 2005 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
J.W. Business Acquisitions, Inc October 2014 - Present
Harris Teeter June 2011 - August 2014
kgb March 2011 - June 2011
Macy's November 2010 - January 2011
Lowes Foods November 2007 - June 2008
Skills
Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Social Media, Market Research, Product Marketing, Fashion, Fashion Blogging, Microsoft Word, Microsoft Excel, Social Networking
Education
North Carolina Agricultural and Technical State University 2008 — 2013
BS, Business, Management, Marketing, and Related Support Services
Thought Leadership Strategies March 2015 - Present
Falcon & Wolf, a Consultancy in PR, Marketing, Digital, Social, Mobile Strategy and Live Events August 2011 - Present
NYU 2013 - Present
Falcon & Wolf PR, Marketing, Digital, Social and Mobile Strategy January 2011 - Present
VeritasModo January 2014 - May 2015
Wolters Kluwer Law & Business March 2012 - July 2013
kgb April 2008 - October 2012
Dow Jones September 2004 - December 2006
Time Inc. January 2001 - September 2004
Markle Foundation 2000 - 2001
Skills
Corporate Communications, Media Relations, Crisis Communications, Strategic Communications, Social Media, Spokesperson, Thought Leadership, Television, Facebook, Public Relations, Social Media Strategy, Social Media Audits, Social Media Policy, Marketing Communications, Social Media Marketing, Integrated Marketing, Internal Communications, Brand Management, Strategy, Advertising, Speech Writing, Marketing, Publicity, Strategic Partnerships, Publishing, Corporate Social..., Start-ups, CRM, Public Affairs, Digital Media, New Media, Management, Content Strategy, Blogging, Writing, Magazines, Press Releases, Digital Strategy, Business Development, Editing, Branding & Identity, Marketing Strategy, Business Strategy
Education
The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS) 1988 — 1990
Master of Arts, International Relations
Universitat Freiburg
European Studies, Politischewissenschaft
Wittenberg University
Global Optics November 2014 - Present
kgb January 2013 - November 2014
United States Marine Corps May 2009 - July 2012
Skills
Military Experience, Electronics Repair, Weapons, Test Equipment, Soldering, Communications Security, Troubleshooting, RF troubleshooting, SATCOM, AC/DC, Satellite Communications, Electrical..., Multimeter, Cat5, Computer Hardware, Computer Repair, Equipment Maintenance, Equipment Repair, Customer Service, Leadership, Management, Microsoft Office, Process Improvement, Team Building, Team Leadership, Technical Support, Telecommunications
Education
University of Maryland University College
kgb September 2014 - Present
Gofobo.com March 2010 - August 2014
Gravity Interactive, Inc. August 2009 - March 2010
The 1st Movement March 2009 - June 2009
Team One Advertising November 2007 - December 2008
Electronic Arts (EA) November 2006 - November 2007
Activision October 2003 - October 2005
Genex October 2004 - April 2005
Skills
Quality Assurance, Scrum, JIRA, Regression Testing, Test Cases, Bugzilla, Testing, Mobile Applications, Photoshop, Drupal, Bug Tracking, Atlassian JIRA, Databases, SCRUM Project Management, Software Development, Subversion, Software Quality..., Web Application Testing, Microsoft Office, Web Testing, XML, Team Management, OmniGraffle, Illustrator, User Interface Design, Web Content Management, GUI, Console and Mobile..., Conceptual Feature..., Graphical User..., Information..., Tracker, VMware, Ruby, Cucumber, Oracle SQL Developer, TestRail, API Testing, Test Automation, Selenium Testing
Education
Westwood College of Technology and Design 2004 — 2006
Game Art and Design
Santa Monica College
Gateway Highschool
3.5 GPA - Graduated With Honors
Sears Holdings June 2014 - 2014
APAC/Samsung 2012 - 2014
kgb June 2008 - September 2012
Skills
Customer Satisfaction, Customer Service, Customer Experience, Motivational Speaking, Public Speaking, Training, Time Management, Team Building, Management
Education
North Carolina Agricultural and Technical State University 2006 — 2008
Bachelor of Arts (BA), African-American/Black Studies
University of Mount Olive 1998 — 2000
transfer, Criminal Justice
Communities In Schools September 2013 - Present
KGB October 2006 - September 2009
Skills
Community Outreach, Program Development, Nonprofits, Volunteer Management, Grant Writing, Fundraising, Youth Development, Program Evaluation, Community Organizing, Grants, Event Planning, Public Speaking, Social Services, Teaching, Research
Education
Texas Tech University 2002 — 2005
Bachelor's degree, Human Development and Family Studies, General
Western Texas College 1999 — 2000
kgb December 2013 - Present
Dell February 2011 - December 2013
Microsoft May 2008 - February 2011
Depiction, Inc. July 2007 - April 2008
Aztecsoft March 2004 - July 2007
Capco 2003 - 2004
Siebel Systems September 2000 - July 2002
Skills
Scrum, TDD, Continuous Integration, .NET, C#, SQL Server, IIS, Enterprise Library, Iterative, MSMQ, Agile, Refactoring, Visual C++, Pair Programming, Web Services, SOA, WCF, Design Patterns, Distributed Systems, UML, XML, Spring, ASP.NET, Architecture, Software Development, OOAD, C++, Web Applications, SQL, Software Engineering, REST, LINQ, ADO.NET, MVC, OOP, NUnit, Unit Testing, WF, Scalability, API, SOAP, Visual Studio, Subversion, Application Development, ASP.NET MVC, Programming, Object Oriented Design, CVS, TFS, Software Design
Education
University of South Carolina-Columbia 1999 — 2000
MS
Utah State University 1998 — 1998
MS
Sri Venkateswara University 1994 — 1998
B.Tech
Narayana
Sri Sathya Sai Institute of Higher Learning
Broad Institute August 2013 - Present
KA Tennis June 2010 - Present
Westboro Swim & Tennis September 2012 - January 2014
Lakota Bakery September 2005 - December 2013
kgb 2009 - 2010
Phoenix Science & Technology June 2008 - January 2009
Skills
Research, ELISA, Microsoft Office, PowerPoint, Microsoft Excel, Nucleic Acid Extraction, Nucleic Acid Isolation, RNA Quality Control, Nanodrop, Hybridization, Quantification, JMP, PCR, Lean Six Sigma, Agarose Gel..., Affinity Chromatography, Column Chromatography, Gas Chromatography, IR spectroscopy, Bacterial Culture, Gram Staining, Microsoft Word, Social Media, Tennis
Education
Quinnipiac University 2008 — 2012
Bachelor of Science (B.S.), Biology/Biological Sciences, General
kgb 2009 - July 2013
kgb_USA 2009 - July 2013
INFONXX 2006 - 2008
INFONXX 2004 - 2006
infonxx 2002 - 2004
INFONXX 2000 - 2001
Skills
Technical Support, Active Directory, Call Center, XP, Troubleshooting, Call Centers, Cisco Technologies, System Administration, Windows 7, Software Installation, Servers, Computer Hardware, Operating Systems, Leadership, Customer Service, Telecommunications, Vendor Management, Disaster Recovery, VoIP
Education
Northampton Community College 2002 — 2007
Associates, Web Development
Northampton Community College 2000 — 2007
Associates, Computer Sciences
Tippit & Moo Advertising May 2015 - Present
Signet Interactive February 2015 - May 2015
Lopez Negrete Communications January 2013 - January 2015
Ad 2 Houston October 2012 - June 2014
DrumBEAT Marketing July 2012 - January 2013
American Advertising Federation - Houston June 2012 - January 2013
Plato's Closet The Woodlands September 2010 - July 2012
American Advertising Federation - University of Houston December 2011 - May 2012
kgb January 2009 - December 2009
Skills
Copywriting, Advertising, Creative Writing, Social Media, Social Networking, SEO, Marketing Communications, Marketing Strategy, Content Writing, Digital Marketing, Email Marketing, Television, Brand Development, Social Media Marketing, Integrated Marketing, Creative Direction
Education
University of Houston 2009 — 2012
Bachelor of Arts in Communication, Advertising Major and Marketing Minor
Houston School of Advertising 2011 — 2011
Advertising
The Academy of Science & Technology 2005 — 2009
The Woodlands College Park 2005 — 2009
Russell Stover Candies September 2014 - Present
Craftsman Printers, Inc. June 2013 - September 2014
Heartland Payment Systems May 2013 - June 2013
Prosperity Bank June 2010 - February 2013
kgb June 2008 - June 2010
Skills
Retail Banking, Loans, Consumer Lending, Banking, Credit, Skills in consumer..., Commercial Banking, Financial Analysis, Relationship Management, Strategic Financial..., Finance, Microsoft Office, Microsoft Word, Loans Administration, Sales Operations, Building Strong..., Strategic Data Analysis, Digital Signage, Promotional Selling, Magazine Design, Publications, Digital Illustration, Variable Data Printing, Digital Printing, Wide Format Printing, Signage, Vinyl Banners, POP Displays, Specialty Advertising, Digital Marketing, Product Marketing
Education
Texas Tech University 2010 — 2012
Bachelor's degree, Marketing/Marketing Management, General
South Plains College 2008 — 2010
Associate's degree, Associates in Applied Science for Business
AT&T Mobility January 2013 - Present
St. James Presbyterian Church January 2012 - Present
St. James Presbyterian Church September 2011 - Present
kgb July 2012 - January 2013
St. James Presbyterian Church September 2010 - August 2012
Burger King Corporation January 2010 - September 2011
Citi July 2008 - October 2009
Skills
Music, Microsoft Office, Composition, Social Networking, Social Media, Photoshop, Teaching, Editing, Recording, Facebook, Singing, Vocalist, Customer Service, Sales
Education
Winston-Salem State University 2007 — 2011
Bachelor of Science (B.S.), Music Business & Vocal Performance
Rutgers, The State University of New Jersey-Camden 2006 — 2007
Biology/Spanish Double Major
Children's Home Society of North Carolina January 2015 - Present
Children's Home Society of North Carolina September 2014 - December 2014
Childcare Network, Inc. November 2013 - August 2014
Educational Playtime Too Inc. September 2011 - November 2013
kgb January 2010 - September 2011
Skills
Nonprofits, Public Speaking, Early Childhood..., Staff Development, Early Childhood Literacy, Leadership Development, Training, Early Childhood..., Microsoft Office, Teaching, Event Planning, Customer Service, Lesson Planning, Community Outreach, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Coaching, Classroom, Literacy, Research, Child Development, Leadership, Social Media, Fundraising, Data Entry, Social Networking, Time Management, Call Centers, Critical Thinking, Preschool, Echo
Education
North Carolina Agricultural and Technical State University 2007 — 2014
Bachelor's of Science, Child Development and Family Studies
Examiner.com December 2011 - Present
kgb January 2010 - May 2010
Skills
Copywriting, Writing, Editing, Internet, Microsoft Office, French, Grammar, Phonetics, Phonology, Linguistics, Social Networking, Tumblr, Facebook, Google+, SEO, GIMP, Image Manipulation, HTML, CSS, WordPress, Flickr, Twitter, Content Writing
Education
University of Florida 2008 — 2011
BA, Linguistics, French & Francophone Studies
Maryland State Highway Administration April 2014 - Present
Apac,Inc April 2013 - March 2014
United States Postal Service December 2012 - February 2013
kgb January 2012 - July 2012
Macy's September 2011 - January 2012
NC State Government August 2010 - September 2011
North Carolina Central University June 2007 - August 2010
IBM December 2004 - June 2007
High Point University February 2000 - December 2004
Skills
Recruiting, Human Resources, Customer Service, Employee Benefits, HRIS, Interviews, Onboarding
Education
North Carolina Central University 2007 — 2010
MPA, Public Administration
North Carolina A&T State University 2003 — 2007
BS, Criminal Justice
Celgene November 2013 - Present
Darden Restaurants November 2010 - November 2013
Orange-Ulster BOCES July 2008 - August 2010
kgb August 2008 - October 2009
IHOP October 2006 - September 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, English to Albanian..., Albanian to English..., Quality Assurance, Mathematics, Marketing, Awareness, Entrepreneurship, Social Entrepreneurship, Creative Work, Public Speaking, Research, Social Networking, Event Planning
Education
SUNY New Paltz 2010 — 2012
Bachelor of Science (BS), International Business, 3.46
Saint John's University 2008 — 2010
Marketing
Hostgator.com May 2013 - Present
Computer Nerdz April 2012 - January 2013
kgb March 2011 - March 2012
State of Alaska - Dept of Health and Human Services July 2010 - March 2011
Skills
Computer Hardware, Computer Software..., Computer Repair, Networking, Wireless Networking, Public Speaking, Published Author, Management, Technical Support, Help Desk Support, Troubleshooting, A+ Certified, Analysis, Printers, Laptops, Windows XP, Customer Service, Server Administration, Network Administration, Team Building
Education
Point Park University 2003 — 2004
Master of Business Administration (MBA), Management Information Systems, General
Southeastern Louisiana University 1990 — 2002
Bachelor's degree, Applied Behavioral Science
Marriott International April 2013 - Present
Poteet Flea Mart January 2011 - February 2012
kgb November 2011 - January 2012
kgb August 2010 - November 2010
Tetco Chevron June 2005 - February 2006
Skills
Call Center, Customer Service, Troubleshooting, Windows 7, Customer Satisfaction, Computer Hardware, Microsoft Office, Windows, XP, Technical Support, Networking, Sales, Team Management, Microsoft Excel
Education
San Antonio College 2013 — 2013
Emergency Medical Technician (EMT Ambulance)
Palo Alto College 2008 — 2013
Kaplan College 2011 — 2012
Diploma, Computer Support Technician
Kaplan Career Institute 2007 — 2008
Diploma, Electrical Technician
Citi April 2014 - Present
Citi August 2013 - April 2014
USAA/ KForce August 2012 - August 2013
kgb October 2011 - August 2012
T-Mobile USA November 2006 - August 2011
Champs Sports March 2002 - September 2006
Skills
Customer Satisfaction, Inventory Management, Retail, Customer Service, Troubleshooting, TCP/IP, DHCP, DNS, Technical Support, Software Documentation, Windows 7, Windows, System Administration, Wireless, Microsoft Exchange, XP, VPN, VMware, Active Directory, Help Desk Support, Software Installation, Operating Systems, System Deployment, Citrix, VMware ESX, Incident Management, Information Technology, Laptops, Cloud Computing, Blackberry Enterprise..., Call Centers, Computer Hardware, Hardware, Windows XP, Microsoft Office, Team Leadership, Management, Telecommunications, Servers, Mobile Devices, Disaster Recovery, Customer Experience, Enterprise Software, Blackberry, Leadership
Education
Remington College 2003 — 2005
Associates, Electronics and Computer Technology
St. Mary's University 1993 — 1994
South San Antonio High 1988 — 1992
high school, Diploma
Actress June 2011 - Present
kgb April 2012 - February 2013
Shisha Cafe September 2011 - January 2012
oDesk March 2011 - June 2011
TruckingDeals.com, LLC via oDesk March 2011 - April 2011
NEISD November 2008 - June 2009
Jim's Restaurant April 2008 - November 2008
US Express January 2006 - February 2007
NEISD at Longs Creek Elementary October 2004 - November 2005
NEISD April 2004 - October 2004
Skills
Teaching, Online Marketing, Leadership, Community Organizing, Film Acting, Vocal Range:..., Yoga, Belly Dancing, Long Distance Running, Vegan, Nutrition, Nutritionals, Wellness Coaching, Shooting..., Basic Swimming..., Commercial Driver..., Technical Support, Modeling, Acting, Voice Acting
Education
San Antonio Film Academy 2011 — 2012
Ongoing Acting Classes, Film Acting
US Army 1999 — 2000
Military Police
Stephens College 1998 — 1998
Psychology
James Madison High School 1994 — 1998
High School Diploma, and
American Public University
Casting America
Film Acting
Rackspace, the #1 managed cloud company June 2014 - Present
Rackspace, the #1 managed cloud company November 2013 - June 2014
kgb May 2009 - November 2013
kgb September 2005 - May 2009
kgb April 2005 - September 2005
kgb April 2003 - April 2005
Skills
Business Analysis, Programming, Reporting & Analysis, Executive Reporting, Data Reporting, Database Analysis, Management, Workforce Planning, Workforce Management, Contact Centers, Business Process..., Data Analysis, CRM, Performance Management, Team Leadership, Vendor Management, Start-ups, Customer Experience, Outsourcing, Leadership, Business Intelligence, Integration, Process Improvement, Call Center Development, Call Centers, Team Management
Education
University of Phoenix 2007 — 2012
Associate's degree, Information Technology, Computer Software Engineering
Citibank July 2014 - Present
Robert Half Technology May 2014 - Present
Robert Half Technology March 2012 - January 2014
kgb March 2012 - January 2014
Kforce Inc. December 2010 - October 2011
Volt Workforce Solutions June 2009 - March 2010
Skills
Windows XP Professional, Windows 7, Mac OS, Microsoft Office, Linux, DNS, DHCP, IMAP, SMTP, POP3, IEEE 802.11, Blackberry Enterprise..., Blackberry, Cisco Wireless, VMware, Citrix, Norton Ghost, AVG, VPN, Remote Assistance, RSA SecurID, VeriSign, Linksys, Symantec Endpoint..., Firewalls, Firefox, Dell Desktops, IBM PC, Intel, AMD, HP, Outlook, CRM software, Service Manager, Nvidia, CMS, iPhone, IP Networking, iPad, Android, Active Directory, System Deployment, Dell Computers, Technical Support, Help Desk Support, Windows XP Pro, Antivirus, Windows Vista, Remote Desktop, Printers
Education
Northwest Vista College 2011 — 2016
Preston & Company February 2011 - Present
Arvid Myhre June 2004 - January 2010
kgb 2001 - 2004
Various Contract Positions 1996 - 2001
Skills
Interviewing, recruitment strategies, Fiscal Responsibility, People Management, global recruiting, HR Strategy, HR Policies, Training & Development, Technical Recruiting, Financial Recruiting, National Account..., Sourcing, Strategic Planning, Strategic Sourcing, Global Communications, Contract Management, Contract Recruitment, Diversity Recruitment, Coaching, Interview Coaching, Interviews, Recruiting, Global Recruiting, Program Management, Employee Training, Personnel Management, Account Management, Job Coaching, Management, Human Resources, Talent Acquisition, Hiring, Employee Engagement, Succession Planning, Balancing Budgets, Employee Relations, Organizational..., Talent Management, Internet Recruiting, Recruitment Advertising, Benefits Administration, Onboarding, Performance Management, College Recruiting, HRIS, Project Planning, New Hire Orientations, Staffing Services, Call Centers, Training
Education
Del Val
Salisbury University
Communications, Journalism
kgb November 2012 - Present
kgb June 2003 - November 2012
Cingular Wireless July 2000 - May 2003
Skills
Leadership, Bilingualism, Multi-tasked, Payroll, Negotiation, Communication, Delegation, Management, Citrix Metaframe, Mainframe, Telecommunications
Education
Texas Tech University
Bachelor of Business Administration (BBA), General Studies
kgb April 2013 - Present
Hewlett-Packard June 2011 - February 2013
12th Man Productions August 2008 - May 2011
Skills
Visual Studio, HTML, Web Development, Agile Methodologies, Web Services, XML, C#, JavaScript, ASP.NET MVC, REST, SOAP, jQuery, CSS, .NET, Subversion, HTML 5, Web Applications, T-SQL, ASP.NET, AJAX, Software Development, SOA
Education
Texas A&M University 2007 — 2011
Bachelor of Science, Computer Science
United States Securities and Exchange Commission June 2014 - Present
United States Department of Homeland Security May 2013 - April 2014
kgb July 2012 - February 2013
Salem College Adult Education Center February 2009 - May 2012
Salem College August 2008 - May 2012
Asian Fusion June 2011 - December 2011
Dance Place May 2011 - August 2011
Colours Performing Arts June 2004 - August 2011
Sparks Temporary Staffing Agency August 2010 - January 2011
Sears Home Appliance Showroom May 2009 - December 2009
Skills
Payroll, Event Planning, PowerPoint, Microsoft Word, Microsoft Office, Bookkeeping, Fundraising, Youth Empowerment, Filing, Fax, Microsoft Excel
Education
Salem College 2008 — 2012
B.A, Mass Media and Communication
Eleanor Roosevelt High School 2004 — 2008
High School Diploma, General Studies
Acuity Hospital May 2014 - Present
Barshop Jewish Community Center November 2013 - January 2014
kgb December 2012 - May 2013
Oral Roberts University April 2011 - April 2012
Team Leader, SIFE August 2011 - January 2012
Oral Roberts University August 2011 - December 2011
Skills
Microsoft Office, Social Media, Research, Event Planning, Microsoft Word, PowerPoint, Public Speaking, Nonprofits, Customer Service, Photography
Education
Northwest Vista College 2013 — 2013
Counseling Psychology & International Business
Oral Roberts University 2010 — 2012
Counseling Psychology & International Business
kgb July 2007 - Present
118118 Money September 2013 - Present
118118 2007 - Present
Conduit Global Solutions 2007 - Present
118218 2007 - Present
ARAMARK April 2004 - May 2007
ARAMARK March 2002 - April 2004
Aramark Uniform Services February 1999 - March 2002
Honeywell 1997 - 1999
Honeywell 1996 - 1997
Skills
International HR, Executive Coaching, Executive Management, Training, Recruiting, Redundancy Management, Group Reorganisations, Leadership, Organizational..., Performance Management, Succession Planning, Talent Management, Management, Program Management, Negotiation, Talent Acquisition, Marketing, Personnel Management, Strategy, Organizational..., Cross-functional Team..., Public Speaking, Employee Relations, Forecasting, Human Resources, Employee Engagement, Operations Management, Leadership Development, Sales, Hiring, Coaching, Deferred Compensation, Telecommunications, Change Management, Start-ups, Team Building, Time Management, HRIS, Workforce Planning, Employer Branding, Management Consulting, Outsourcing, Employee Training, Organizational Design, Retail, Vendor Management, Sourcing, Mergers & Acquisitions, Consulting, Process Improvement
Education
University of Michigan 1992 — 1994
MBA
Yale University 1986 — 1990
BA
kgb October 2013 - April 2015
Trinity United Methodist Church April 2013 - May 2014
University of Texas at Austin January 2007 - October 2011
Texas Medical Association October 1999 - January 2007
Education
The University of Texas at Austin
a Bachelor of Arts, English
kgb January 2011 - February 2014
Holiday Inn 2014 - 2014
The Express-Times July 2007 - October 2010
Circuit City September 2006 - June 2007
The Home Depot January 2000 - January 2006
Skills
Sales, Leadership, New Business Development, Management, Sales Management, Strategy, Customer Service, E-commerce, Email Marketing, Account Management, Customer Retention, Online Advertising, B2B, Cold Calling, Marketing, Lead Generation, Business Development, Marketing Strategy, Social Media, Customer Satisfaction, Social Media Marketing, Direct Sales, Salesforce.com, CRM, Team Building, Online Marketing, Social Networking, Digital Media, PPC, Mobile Marketing, Training, Start-ups, Strategic Partnerships, Product Marketing, Customer Acquisition, SEM, Advertising, Digital Marketing, Team Leadership, Call Centers, Sales Presentations, Direct Marketing, Affiliate Marketing, Public Speaking
Education
Northampton Community College 1999 — 2001
AAS, Radio/Tv Production
WH
FTI Consulting September 2014 - Present
kgb January 2011 - May 2013
Fujifilm Medical Systems September 2009 - December 2010
Skills
Quality Assurance, Software Quality..., Bug Tracking, Test Planning, Test Automation, Manual Testing, Quality Center, Agile Methodologies, Regression Testing, Testing, SQL, SDLC, Scrum, Selenium, MySQL, Functional Testing, Microsoft Office
Education
Rutgers, The State University of New Jersey - Rutgers Business School 2013 — 2014
Master of Business Administration (M.B.A.), Accounting
University of Waterloo 2004 — 2009
Bachelor of Science (B.S.), Computer Engineering
Ground Control LLC January 2011 - December 2011
kgb November 2008 - February 2009
Teleperformance, USA December 2007 - August 2008
Skills
Windows, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Java, English, Troubleshooting, Networking
Education
University of Alaska Southeast 2010 — 2013
AAS Computer Networking Technician, Networking, 3.9
Medina Valley High School 2004 — 2007
American Bridge 21st Century July 2015 - Present
Atlas Project February 2015 - June 2015
Pennsylvania Democratic Party July 2014 - November 2014
Friends of Mark Warner June 2013 - August 2013
Obama for America June 2012 - November 2012
Ilustre Colegio de Abogados de Barcelona January 2012 - April 2012
Rob Krupika for State Senate June 2011 - August 2011
kgb February 2010 - July 2011
U.S. House of Representatives July 2010 - August 2010
Skills
Political Campaigns, Capitol Hill, Canvassing, Phone Banking, Legal Research, Online Research, Translation, Spanish-English, Spanish, Politics, Community Outreach, Votebuilder, NGP, Voter Registration, Legislative Relations, Policy Analysis, Public Policy, Legislative Research, Grassroots Organizing, Political Science, Grassroots, Public Speaking
Education
Penn State University 2009 — 2013
Bachelor of Arts (BA), Political Science
Penn State University 2009 — 2013
Bachelor of Science (BS), Economics
Penn State University 2009 — 2013
Bachelor of Arts (BA), Spanish
kgb August 2011 - Present
Education
San Antonio College 2006 — 2008
St. Phillips Community College 2005 — 2006
American Management Services February 2012 - Present
Marsh & McLennan Companies, Inc. April 2012 - December 2013
Sears Holdings Corporation July 2012 - February 2013
3rd Battalion 75th Ranger Regiment August 2004 - January 2012
Texas Workforce Commission September 2009 - April 2010
Apple April 2008 - August 2009
Harland Clarke July 2007 - January 2008
kgb April 2002 - August 2004
Skills
Internet Security, Virus Removal, Information Technology, Microsoft Office, Mac OS, MS-DOS, Windows, Marketing Communications, Social Media Marketing, Digital Photography, graphic design, Marketing Strategy, Advertising, Strategic Brand..., Sales Management, Small Business, Business Model..., Website Creation, Logo Design, Dispute Resolution, Collections, Office Management, Business Process..., Marketing Event Planning, Military Training, Email Hosting, Domain Management, Mac & PC platforms, Model Portfolios, Commercial Photography, Fashion Photography, Public Relations, Lead Generation, Online Communications, Network Security, Information Security, Radio Promotions, Name Development, Customer Retention, B2B Marketing, Conflict Prevention, Profit Maximization, Computer Hardware, Computer Repair, Software Installation, Mobile Communications, IT Strategy, Editorial Photography, High-end Retouching, Proofreading
Education
Texas A&M University 2012 — 2014
Master of Business Administration (MBA), Business Administration, Information Security, 4.0
The University of Texas at Austin 2008 — 2009
Advertising, 4.0
Georgia Institute of Technology 2005 — 2007
Mechanical Engineering
kgb June 2009 - October 2009
Alpaca Full Moon Farm January 2007 - February 2008
Education
Sarah Lawrence College 2008 — 2012
SAP 2012 - Present
Syclo January 2012 - June 2012
kgb 2010 - 2011
Alpine Access 2003 - 2008
APAC Customer Services 2005 - 2006
Clarify 1995 - 2000
Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Salesforce.com, Professional Services, Mobile Devices, Mobile Applications, Mobile Device Management, Mobile Technology, Customer Service, Direct Sales, Sales Process, Strategic Partnerships, Sales, CRM, Lead Generation, Software Industry, Start-ups, Go-to-market Strategy, Telecommunications
Education
Texas Tech University 1983 — 1986
BA MIS, Management Information Systems
Self-employed July 2014 - Present
Digital Services by the Guru July 2014 - Present
kgb July 2006 - March 2007
Skills
Computer Security, Computer Repair, Computer Hardware..., Web Development, Operating Systems, Microsoft Office
Education
Hale Center High School 2004 — 2008
San Antonio College
Thomson Reuters November 2013 - Present
FedEx Ground November 2003 - December 2013
kgb September 2009 - September 2010
Skills
Computer Hardware, Customer Service, Computer Repair, Computer Maintenance, International Logistics, Hazardous Materials..., AS400 system, Technical Support, Hardware, Process Improvement, Troubleshooting, Business Analysis, Microsoft SQL Server, Databases, Windows Server, Operating Systems, Integration
Education
Owens Community College
Chemistry
University of Toledo
Biochemistry
Gym Solutions Online August 2013 - Present
Gym Solutions Online 2013 - 2015
Gym Solutions Online 2013 - 2015
Gym Solutions Online 2013 - 2015
Federal Public Defender July 2012 - July 2013
Xtreme Solutions May 2012 - July 2012
kgb August 2003 - February 2012
Sprint Nextel August 1999 - October 2002
US Army May 1996 - August 1999
Skills
Switches, Cisco Technologies, VoIP, OSPF, IP, Routing, VPN, Firewalls, EIGRP, Network Administration, Troubleshooting, Telecommunications, Wireless Networking, SIP, QoS, Integration, Call Centers, Vendor Management, LAN-WAN, CCNA, Juniper, Data Center, Cisco Routers, Network Engineering, WAN, Cisco Call Manager, Windows Server, BGP, Leadership, Computer Network..., Management, Networking, RIP, ASA, Routing Protocols, Routers, Cisco Nexus, Operating Systems, Security, Disaster Recovery, Software Installation, Network Security, Technical Support, Cisco IOS, Active Directory, Wireless, Linux, TCP/IP, System Deployment, Network Design
Education
Cisco Networking Academy 2012 — 2012
CCNA Certified - November 2012
Comptia 2012 — 2012
Security +
San Antonio College 2007 — 2009
AAS - Network Administration (Routing)
Verizon Wireless 2015 - Present
Red Ventures July 2013 - June 2015
CarMax November 2013 - May 2014
kgb July 2012 - May 2013
Williams-Sonoma, Inc. September 2011 - January 2012
Skills
Customer Service, Sales, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Account Management, Cold Calling, Direct Sales, Sales Process, Selling, Lead Generation, Workforce Management, Telemarketing, B2B, Sales Management, Training, CRM, Sales Operations, Social Media Marketing, Retail, Social Networking, New Business Development, Advertising, Marketing, Leadership, Team Building, Sales Presentations
Education
The University of Texas at San Antonio 2011 — 2015
Mass Communication/Media Studies
Communications Arts Highschool 2007 — 2011
H, Communication and Media Studies
Allstate September 2011 - Present
kgb August 2008 - April 2011
Education
North Carolina A&T State University 2005 — 2009
Bachelors, Public Relations
Monroe High School 1998 — 2002
TengoInternet September 2013 - Present
TengoInternet May 2013 - September 2013
kgb August 2012 - May 2013
Accenture Technology Solutions October 2009 - March 2012
Accenture September 2007 - March 2010
Maximus March 2006 - August 2007
Accenture LLP February 2007 - May 2007
Accelerated Computer Professionals 2005 - 2006
Cox Communications 2000 - 2004
Skills
Infrastructure..., Quality Assurance, Workforce Management, BPO, IO, Operations Management, Blue Pumpkin, eWFM, Etalk, Witness, Cisco Call Manager, Apropos, PeopleSoft, NICE Call Recording, IEX Total View, Call Center..., Trend Forecasting, Data Analysis, Outsourcing, Call Center, Business Process..., User Acceptance Testing, ITIL, Telecommunications, CRM, Contact Centers, Management, Project Management, Vendor Management, Process Improvement, Customer Experience, Resource Management, Service Delivery, Business Process, BMC Remedy, Visio, Enterprise Software, Call Center Development, IT Outsourcing, Integration, Business Analysis, IT Service Management, Telephony, VoIP, Troubleshooting, Service Management, SharePoint, Analysis, Training, Business Continuity
Education
Strayer University 2003 — 2013
West Texas A&M University 1995 — 1997
Midland College 1995 — 1995
Lowe's June 2011 - August 2011
MeadWestvaco June 2010 - December 2010
kgb September 2008 - June 2010
Education
North Carolina Agricultural and Technical State University 2007 — 2012
Transportation and Supply Chain Management
Pearson June 2015 - Present
CGI Federal April 2015 - June 2015
Knifton Enterprises Inc. February 2015 - February 2015
Citi December 2013 - August 2014
kgb May 2011 - October 2013
San Antonio College (SAC) January 2010 - May 2010
Volt December 2008 - March 2009
Alamo Colleges: Central Printing Office August 2005 - December 2005
The University of Texas at San Antonio: CIS Department June 2004 - August 2004
Skills
Technical Support, Networking, Servers, Help Desk Support, Active Directory, System Administration, Operating Systems, Information Technology, Printers, Documentation, Troubleshooting, Windows 7, Windows XP, SLA, Project Management, Microsoft Office, Customer Service
Education
San Antonio College 2005 — 2010
A.A.S, Computer Network Administration
Robert E. Lee Highschool 2001 — 2005
Diploma
A Place for Mom August 2010 - April 2011
kgb 2011 - 2011
Crayola March 2006 - November 2008
Interspace Airport Advertising August 1990 - January 2003
Education
Pennsylvania State University
BS, Business, Marketing
Conduit Global June 2012 - Present
kgb November 1999 - June 2012
Skills
Employee Relations, HRIS, Succession Planning, Employment Law, Employee Benefits, Organizational..., Workforce Planning, Workforce Management
Education
The University of Texas at San Antonio 2000 — 2003
BBA, Human Resources Management
Dashlane December 2014 - Present
Mention Lab Social and Digital Marketing September 2010 - October 2014
SocialYell Social Media for Social Good November 2008 - December 2010
kgb April 2007 - January 2008
MetLife August 2006 - April 2007
MetLife November 2004 - August 2006
NASDAQ OMX 1999 - 2002
Skills
Start-ups, Entrepreneurship, Strategic Partnerships, Marketing Strategy, Strategy, Competitive Analysis, Product Management, Analytics, Online Advertising, Business Strategy, Business Development, Strategic Planning, Product Marketing, Digital Marketing, Social Networking, Marketing, Online Marketing, Social Media Marketing, Mobile Marketing, Leadership, Business Planning
Education
Northwestern University - Kellogg School of Management 2002 — 2004
MBA
University of North Carolina at Chapel Hill 1993 — 1997
BA
Volvo Trucks April 2015 - Present
The University of North Carolina at Greensboro (UNCG): Interior Architecture February 2014 - Present
Professional Early Intervention October 2010 - June 2011
kgb January 2010 - September 2010
Skills
Color master..., Spec writing and sketch..., Adobe Creative Suite, Strong knowledge on..., Sketching, Microsoft Office, Project Planning, Events Coordination, Materials, Sustainable Design, Interior Architecture, Microsoft Word, Customer Service
Education
University of North Carolina at Greensboro 2013 — 2016
Bachelor of Fine Arts (B.F.A.), Interior Architecture, Senior
Cognizant Technology Solutions - Philippines April 2014 - July 2015
kgb - Philippines December 2007 - March 2014
kgb May 2007 - November 2007
NCO Group June 2006 - May 2007
kgb (formerly INFOnxx, Inc.) June 2003 - January 2005
Stradcom Corporation May 2000 - June 2001
One-Virtual Telecoms January 2000 - April 2000
Bayan Telecommunications November 1996 - December 1999
Skills
Data Center, Telecommunications, Cisco Technologies, Disaster Recovery, Active Directory, Network Administration, Vendor Management, Virtualization, ITIL, VMware, IT Service Management, Call Centers, IT Management, Network Security, Switches, VoIP, Technical Support
Education
University of Santo Tomas 1990 — 1995
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of Santo Tomas 1990 — 1995
BS Electronics and Communications Engineering
DILLONS STORES LTD August 2014 - Present
General Dynamics Information Technology August 2013 - April 2014
NCS Pearson March 2013 - July 2013
kgb November 2006 - September 2008
YBM Si-sa August 2004 - August 2006
Shenyang University of Technology August 2003 - December 2003
Skills
all sorts of cool and..., Testing, Customer Service, Software Documentation, Analysis, Research
Education
North Harris Community College
RSA - Cambridge University, CELTA
University of Kansas
Bachelor of Arts (BA), English Language and Literature, General
Market Jenius LLC March 2014 - Present
Cox Media Group Kudzu.com November 2013 - March 2014
Power Home Remodeling Group March 2012 - August 2013
American Income Life December 2011 - March 2012
TheMoveTonight.com June 2011 - March 2012
Horning Marketing Group November 2011 - November 2011
Salvation Army Boys & Girls Club Teen Center January 2011 - April 2011
No Flex Entertainment August 2010 - April 2011
NASCAR Inc. June 2010 - August 2010
kgb December 2008 - November 2009
Skills
New Business Development, Social Media Marketing, Advertising, Public Relations, Event Management, Analytics, Marketing, Quality control, Statistics, Sales, Leadership Development, Lead Generation, Customer Service, Social Networking, Public Speaking, B2B, Marketing Strategy, Marketing Communications, Coaching, Brand Management, Microsoft Office, Team Building, Digital Solutions, Search Engine Ranking, Search Advertising, PayPerClick, Search Engine..., Digital Marketing, Digital Strategy, Content Generation, Social Media, Management, Event Planning, Strategic Planning, Leadership, Account Management, Microsoft Excel, Microsoft Word, Strategy, Facebook, Google Adwords
Education
North Carolina Agricultural and Technical State University 2006 — 2011
Bachelor of Science, Manufacturing Systems (Motorsports), Magna Cum Laude (3.28)
Time Warner Cable July 2014 - Present
Conduit Global February 2013 - Present
kgb November 2002 - February 2012
American Airlines 1992 - October 2002
Skills
Aviation, Airlines, Flights, Aircraft, Airports, Commercial Aviation, Flight Safety, Aircraft Maintenance, Aerospace, Customer Service, Tourism, Travel Management, Civil Aviation, IATA, Avionics, Aeronautics, Airworthiness, Piloting, Business Travel, Ticketing
Education
Palo Alto College 2013 — 2014
Spartan School of Aeronautics
Commercial Pilot, Flight Instructor, Aviation and Aerodynamics
Law Office of Armando G. Martinez October 2000 - May 2014
kgb February 2005 - November 2006
university presbyterian children's center June 1996 - December 1998
Skills
Microsoft Office, PowerPoint, Troubleshooting, Microsoft Word, Outlook, Microsoft Excel, Data Entry, Customer Service, Research, System Administration, Teamwork, Time Management, Access, Process Scheduler, Supervisory Skills, Training, Telephone Skills, Software Documentation, Administrative..., Customer Satisfaction, Call Centers, Social Networking, Windows, Management, Filing, Fax, Spanish, Windows 7, Administrative...
Education
The University of Texas at San Antonio 2007 — 2009
Certification, Paralegal
St. Mary's University 1999 — 2002
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Blue Stream August 2015 - Present
Verizon Wireless October 2014 - August 2015
kgb March 2013 - October 2014
Skills
Call Centers, Account Management, Management, Customer Service, Business Analysis, CRM, Project Management, Analytics, Process Improvement, Change Management, Business Development, Microsoft Excel, PowerPoint, Microsoft Office, C, Teamwork, BPO
Education
North Carolina Agricultural and Technical State University 2006 — 2013
Bachelor of Science (B.S.), Electrical Engineering
North Carolina Agricultural and Technical State University 2006 — 2012
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
CapGrow Partners LLC December 2014 - Present
Web Design & Marketing Freelance January 2014 - Present
4i Consulting Group October 2013 - May 2014
Communications Supply Corporation April 2013 - October 2013
DGI Supply - A DoALL Company August 2012 - April 2013
Deltak February 2012 - June 2012
Tap in Leadership Academy February 2011 - May 2011
TMP Worldwide December 2009 - January 2010
Fox Development Corporation August 2009 - December 2009
kgb January 2007 - January 2008
Skills
Photoshop, Email Marketing, Direct Marketing, Analytics, Online Marketing, Marketing Communications, Marketing Strategy, Advertising, Social Media, Social Networking, Social Media Marketing, Account Management, Strategic Planning, Market Planning, Strategic Consulting, Mobile Advertising, Advertising Research, Attention To Detail, Team Leadership, Microsoft Office, Brand Communication, Brand Development, Brand Awareness, Brand Equity, Non-profit..., Non-profit Development, Non-profit Marketing, Strategic Communications, Public Relations, Writing, Creative Writing, Proposal Writing, Non-traditional Media, Vendor Relations, Media Planning, New Media, Entrepreneurship, Data Entry, Online Research, Office Administration, Budgeting, Brand Tracking, Business Strategy, Small Business, Emerging Technologies, Integrated Marketing, InDesign, SketchUp, Trade Show Exhibitor, Marketing
Education
University of Illinois at Urbana-Champaign 2007 — 2011
BS, Advertising
Lincoln Financial Group July 2014 - Present
Volvo Logistics November 2013 - June 2014
N.E.W. Customer Service Companies, Inc 2011 - 2013
UnitedHealth Group October 2008 - July 2010
The Telephone Center July 2008 - December 2009
kgb January 2007 - January 2008
American Express January 2006 - January 2007
Sears Roebuck January 2005 - January 2006
Shoe Show January 2003 - January 2005
Skills
Experienced in..., Fluent in all email and..., Strong customer service..., Strong Technical..., Knowledge of medical..., Typing speed 70 wpm.
Education
University of North Carolina at Greensboro 2011 — 2015
Bachelor of Arts (BA), Communication and Media Studies
Mount Olive College 2001 — 2004
Associates Degree, Communication/Spanish; Music
Allegiance Merchant Services June 2015 - Present
North Carolina A&T State University December 2012 - May 2015
Ralph Lauren September 2014 - March 2015
kgb May 2012 - November 2012
Refugee Family Services August 2010 - March 2012
Skills
Customer Service, Social Media, Microsoft Office, Customer Satisfaction, Community Outreach, Teaching English as a..., Hair Care, Front Office
Education
North Carolina Agricultural and Technical State University
Bachelor’s Degree, Biology/Biological Sciences, General
AT&T March 2013 - Present
T-Mobile August 2012 - March 2013
kgb July 2008 - November 2010
Skills
Wireless, Microsoft Office, Microsoft Excel, Inventory Management, Selling, Management, Customer Service, Retail, Retail Sales, Cold Calling, Call Centers, Sales, Mobile Devices, Customer Experience, Direct Sales, Customer Retention, Account Management, Mobile Communications, B2B, LTE, Store Management, 4G, Product Marketing, Product Management, Microsoft Word, PowerPoint, Public Speaking, Research, Social Media
Education
North Carolina Agricultural and Technical State University 2006 — 2011
Bachelor of Science (BS), Business Administration and Management, General
Dell September 2013 - Present
DynamicApis.com July 2013 - Present
kgb October 2012 - September 2013
Volusion February 2011 - October 2012
Yallaplay January 2012 - August 2012
TheKnot Inc. July 2010 - February 2011
TradeOne Marketing April 2008 - July 2010
Sheshunoff Management Services December 2007 - May 2008
Texas Tech University Health Sciences Center March 2005 - December 2007
Skills
.NET, Optimization Algorithms, Web Services, WCF, Web Applications, SQL Server, ASP.NET, C#, XML, SQL, Visual Studio, Software Development, Agile, ADO.NET, Subversion, Web Development, T-SQL, Databases, Scrum, Technical Leadership, Enterprise Architecture, REST, API, Application Architecture, Web Architecture, SOAP, WPF, Silverlight, Unit Testing, JSON, ESB, SSO, MSMQ, Telerik, Oracle, NHibernate, TFS, Design Patterns, SOA, Software Design, Integration, ASP.NET MVC, Scalability, Windows Azure, Microsoft SQL Server, Agile Methodologies, APIs, ElasticSearch, System Architecture, Algorithms
Education
Texas Tech University 2003 — 2007
Bachelor's Degree, Mathematics and Computer Science
Hereford High School
Diploma, General
Fynydd 2015 - Present
Library System of Lancaster County January 2014 - January 2015
KGB 2010 - 2012
Weis Markets Inc. January 2009 - March 2010
Education
Penn State University
Electrical Engineering
Outback Steakhouse May 2015 - Present
Aetna April 2014 - April 2015
APAC Customer Services January 2014 - April 2014
kgb July 2013 - January 2014
Skills
Customer Service, Sales, Management, Leadership, Marketing, Microsoft Office, Training, Time Management, Sales Management, Hospitality, Professional...
Education
Strayer University 2015 — 2019
Criminal Justice/Police Science, A/B Honor
Development Gateway September 2015 - Present
Management Systems International May 2015 - September 2015
Women for Women International June 2015 - August 2015
George Washington University August 2014 - May 2015
Wattsenglish Ltd. September 2013 - August 2014
Colegio Claret de Madrid September 2012 - September 2013
YMCA January 2012 - June 2012
Colegio San Antonio María Claret February 2011 - June 2011
YMCA of Greater Charlotte June 2010 - August 2010
kgb May 2009 - June 2010
Skills
Quantitative Research, Qualitative Research, Program Evaluation, Survey Design, Econometrics, Statistical Data..., Stata, ArcGIS, SPSS, Matlab, Microsoft Office, OpenStreetMap (OSM), Foreign Languages, Analysis, Public Policy, Adobe Creative Suite, Teaching, Curriculum Design, Lesson Planning, Research, English, Tutoring, Curriculum Development, Classroom, Language Teaching, ESL, International Education, Puns, Community Outreach, Grant Writing, Nonprofits, Policy Analysis
Education
The George Washington University 2014 — 2016
Master's Degree, Public Policy, 3.9/ 4.0
Universidad Pontificia Comillas 2012 — 2013
Postgraduate Certificate, Metodología y Evaluación de la Enseñanza y Aprendizaje del Inglés en el Aula
University of North Carolina at Chapel Hill 2008 — 2012
Bachelor of Arts, Public Policy and International Studies, 3.94/ 4.0
Universidad de Sevilla 2011 — 2011
Educational Psychology and History and Geography
North Carolina School of Science and Mathematics
Universidad Complutense de Madrid
Educational Psychology
HealthMarkets, Inc. August 2014 - Present
Health Markets July 2014 - Present
Legend Mazda January 2014 - Present
USAA April 2012 - December 2013
kgb May 2011 - February 2012
Rackspace, the Open Cloud Company October 2007 - March 2011
Skills
Brand Development, Customer Service, Hospitality Industry, Internal Communications, Lifesciences, Lead Generation, Project Management, Social Media, Market Analysis, Negotiation, R&D, Strategic Planning, Theatre, User Experience, Volunteer Management, Creative Writing, Youth Mentoring, Youth Development
Education
San Antonio College 2006 — 2008
kgb January 2001 - Present
Skills
Call Center, Workforce Management, BPO, Strategy, Customer Experience, Performance Management, CRM, Call Centers, Management, Customer Satisfaction
Education
Our Lady of the Lake University 1997 — 2001
BBA, Business/Human Resources
MegaPath June 2013 - Present
self January 2003 - Present
kgb February 2012 - April 2013
IHOP January 2011 - January 2012
Sykes Inc January 2002 - January 2003
Skills
Troubleshooting, Technical Support, Software Documentation, Call Centers, Networking, Customer Service, Leadership, Databases, Operating Systems, Hardware, Photoshop, Customer Satisfaction, Microsoft Suites, Soft Skills, Social Media, Office Equipment..., Visual Arts, Windows & Mac operating..., PC building, Learning Quickly, Quick Thinker, Highly motivated...
Education
University of Phoenix 2008 — 2013
Bachelor's degree, Business Administration and Management, General, 3.1 GPA
Self- Green Party Candidate for Texas Agriculture Commissioner November 2013 - Present
National Judicial Conduct and Disability Law Project, Inc. June 2013 - June 2014
Self Employed Public Speaker and Food Safety Advocate February 2012 - August 2013
kgb August 2011 - October 2012
Orkin August 2010 - February 2011
Zimmer Southwest January 2009 - September 2009
Zimmer Southwest January 2009 - September 2009
Rent A Center March 2008 - August 2008
Texas Dept of Aging and Disability Services November 2007 - March 2008
Peanut Corp of America July 2006 - March 2007
Skills
Account Management, PowerPoint, Customer Satisfaction, Troubleshooting, Project Management, Budgets, Marketing, Software Documentation, Telecommunications, Time Management, Access, Public Speaking, Social Sciences, Advocacy, Medical Terminology, Phlebotomy, Production Planning, Psychology, Direct Patient Care, Case Managment, Pest Control, Office Management, Food Safety, Quality Assurance, Operations Management, Management, Training, Policy, Nonprofits, Government, Program Management, Healthcare, Research, Community Outreach, Leadership, Public Relations, Case Management
Education
Texas Tech University 1987 — 1989
Texas Tech University
Wayland Baptist University
18 hours, Social Sciences
Kaiser Permanente March 2015 - Present
ElderHelp of San Diego May 2014 - Present
Kaiser Foundation Health Plan May 2011 - March 2015
MedImpact June 2010 - May 2011
DebtWave Credit Counseling February 2010 - May 2010
kgb May 2005 - January 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Public Speaking, Customer Service, PowerPoint, Critical Thinking, Sales, Social Networking, Leadership, Strategic Planning, Account Management, Training, Management
Education
Boardnext 2014 — 2014
Texas Tech University 2001 — 2005
Bachelor's degree, Microbiology, General
Second Stage Theatre September 2013 - May 2014
Hope Summer Repertory Theatre May 2013 - August 2013
University of Notre Dame June 2012 - April 2013
University of Notre Dame August 2012 - December 2012
The Araca Group June 2011 - August 2011
St. Marys Recreation Department May 2007 - August 2010
kgb October 2009 - February 2010
Education
University of Notre Dame 2009 — 2013
Bachelor of Arts (B.A.)
BMI Lehman Engel Musical Theatre Workshop 2013 — 2015
London Undergraduate Program, University of Notre Dame 2012 — 2012
Elk County Catholic High School 2005 — 2009
Noodle Education January 2013 - Present
kgb November 2010 - December 2012
AdForum.com (Maydream) November 2008 - November 2010
ORS InfoTech Pvt. Ltd February 2006 - December 2007
TM System Pvt. Ltd. June 2006 - December 2006
Skills
PHP, Python, MySQL, Web Services, Flask, Apache, Nginx, Memcached, Redis, MongoDB, Shibboleth, Amazon EC2, Amazon Web Services..., Linux, Web Applications, MVC, AJAX, JavaScript, jQuery, HTML, Subversion, XML, Microsoft SQL Server, CodeIgniter, Symfony, Smarty, SOAP, JSON, HTML 5, CSS, Android Development, Solr, REST, Databases
Education
Stevens Institute of Technology 2008 — 2009
Masters, Computer Science
SVIT - Vasad 2003 — 2007
Bachelors, Computer Engineering
Rentokil North America June 2015 - Present
Corporation Service Company June 2013 - May 2015
kgb October 2012 - June 2013
kgbdeals July 2011 - October 2012
kgb May 2010 - August 2011
kgb May 2006 - May 2010
Accu-Sort Systems - part of Danaher Corporation September 2005 - April 2006
Accu-Sort Systems - part of Danaher Corporation June 2004 - September 2005
Ormet Corporation March 2002 - June 2004
Skills
Forecasting, Process Improvement, Analysis, P&L Management, Management, Cash Management, Strategy, Financial Analysis, Mergers & Acquisitions, Team Leadership, Strategic Financial..., Operations Management, Sales Operations, Corporate Finance, Cash Flow Forecasting, Credit Analysis, Collections, Increase Productivity, Strategic Planning, Cross-functional Team..., Capital Budgeting, Budgets, Finance, Team Building, Business Analysis, Variance Analysis, Business Development
Education
Penn State University
MBA, Masters of Business
Pensacola Christian College
BS, Business Managment & Accounting
Political Consulting May 2015 - Present
Republican Party of Florida May 2014 - November 2014
Sister City Program of Gainesville, Inc. June 2013 - August 2013
Keith Perry for State Representative August 2012 - November 2012
Steve Oelrich for Congress May 2012 - August 2012
First Assembly of God Gainesville April 2011 - July 2011
kgb June 2009 - September 2010
City of Kodiak March 2007 - August 2007
Education
University of Florida 2012 — 2014
Master's degree, Religion
University of Florida 2010 — 2013
Bachelor's degree, Political Science and Religion
Hudson High SchoolHudson
High School Diploma, High School/Secondary Diplomas and Certificates
helobi, LLC October 2014 - Present
Rugged Art Cart July 2013 - December 2013
Carenet Healthcare Services May 2009 - June 2013
kgb February 2006 - November 2009
Skills
Healthcare, Healthcare Information..., Medicare, Fitness, Medicaid, Health Insurance, Marketing Strategy, Market Research, Mental Health, Employee Wellness..., Patient Advocacy, Business Development, Customer Service, Healthcare Management, Sales
Education
The University of Texas at San Antonio 2002 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
118118Money October 2013 - Present
kgb May 2012 - Present
Conduit Global May 2012 - Present
118118 May 2012 - Present
118218 May 2012 - Present
kgb July 2007 - July 2012
InfoNXX September 2006 - July 2007
Excell Services January 2005 - July 2007
Skills
Vendor Management, Call Center, Disaster Recovery, Process Improvement, Analytics, Business Intelligence, Business Analysis, Outsourcing, Agile Methodologies, SDLC, Project Management, SharePoint, Change Management, SQL, Team Leadership, Enterprise Software, Call Centers, Cloud Computing, Leadership, Integration
Education
Texas Tech University - Rawls College of Business 1990 — 1997
BA, Management Information Systems
Southeastern Paper Group June 2005 - Present
kgb November 2002 - May 2005
Cardinal Health August 1999 - July 2002
Convergys February 1997 - July 1999
Skills
Key Account Management, Consultative Selling, Customer Satisfaction, Account Management, Sales Process, B2B, Sales Presentations, Direct Sales, New Business Development, Trade Shows, Cold Calling, Selling, Negotiation, Sales, Key Account Development, Solution Selling, Sales Management, Team Building, Forecasting, Pricing, Customer Service, Contract Negotiation, Corrugated, Purchasing, Sales Operations, Customer Retention, National Accounts, Management, Business Development, Sales Force Development, Product Development, Supply Chain, Inventory Management, Merchandising, Budgets, Recruiting, Market Planning, Packaging, Leadership, Income Statement, Salesforce.com, Training, Hiring, Manufacturing, Marketing Strategy, International Sales, Supply Chain Management, Commitment to Customer..., Coaching, Logistics
Education
University of South Carolina-Columbia 1990 — 1993
Bachelor's, Interdisciplinary Studies
Webber International University 1983 — 1985
Associate of Science (A.S.), International Travel and Tourism
ExecOnline, Inc. July 2015 - Present
Kaliara January 2010 - Present
untapt October 2013 - June 2015
kgb April 2011 - March 2013
What's the Deal January 2010 - April 2011
The Professional Aptitude Council February 2008 - February 2010
Money For Study Inc. August 2006 - February 2008
Sikorsky Aircraft 2004 - 2006
Skills
Ruby on Rails, CSS, MySQL, jQuery, PHP, Web Applications, Ruby, Agile Methodologies
Education
Penn State University 2003 — 2007
Bachelor of Science (BS), Computer Science
kgb September 2014 - Present
Conduit Global September 2014 - Present
hibu November 2012 - August 2014
Sykes Enterprises, Incorporated August 2007 - November 2012
Skills
Corporate Law, Legal Writing, Legal Research, Contract Negotiation, Intellectual Property, Licensing, SEC filings, Outsourcing, Software Licensing, Data Privacy, Corporate Governance, Legal Assistance, Employment Law, Legal Advice, Data Protection, SaaS, PCI DSS, Safe Harbor, Online Advertising, Risk Management, Information Security, IT Security Policies, Corporate Internal..., Regulatory Analysis, Privacy Law
Education
Widener University School of Law 2004 — 2007
J.D., Corporate/Business Law
Università degli Studi di Roma 'La Sapienza' 2006 — 2006
Villanova University 1999 — 2003
Creative Office Pavilion May 2008 - Present
Cohasset Historical Society August 2007 - December 2013
kgb September 2009 - February 2013
Boston Psychoanalytic Society and Institute July 2006 - September 2006
Peabody Museum of Archaeology and Ethnology February 2006 - April 2006
Harvard University Botany Libraries Archives October 2005 - December 2005
Skills
Archives, Blogging, Accounting, Legal Research, Legal Writing, Higher Education, Microsoft Office, Microsoft Excel, Customer Service, Social Media, Research, Proofreading, Editing, Legal Documents, Telephone Skills, Receptionist Duties, Billing Process, Museums, Genealogy
Education
Boston University Center for Professional Education 2012 — 2012
Certificate in Paralegal Studies
Simmons College 2004 — 2006
MLS, Archives Management
Smith College 2000 — 2004
BA, English Literature
Compeat Restaurant Management Systems July 2014 - Present
kgb July 2013 - May 2014
Tmaxsoft September 2012 - June 2013
Bagping March 2011 - September 2012
Avanade January 2008 - March 2011
Oerlikon January 2007 - December 2007
Skills
C#, Visual Studio, .NET, Microsoft SQL Server, SQL, ASP.NET, Software Development, AJAX, XML, JavaScript, T-SQL, ASP.NET MVC, WebAPI, Entity Framework, AngularJS, Oracle, TFS, LINQ, HTML, CSS, jQuery, IIS
Education
University of Florida 2000 — 2006
Bachelor of Science (BS), Computer Engineering
Dun & Bradstreet 2009 - Present
kgb December 2007 - July 2009
RainMaker Software 1995 - 2007
Education
Slippery Rock University of Pennsylvania 1982 — 1986
BS, Business Admin, Accounting, Marketing
American Express Global Business Travel April 2015 - Present
Kgb February 2015 - March 2015
Meridian Fund Services (USA) LLC September 2009 - January 2015
ContourGlobal February 2007 - September 2009
Minerals Technologies 1993 - 2007
Skills
Hedge Fund Industry;..., Due Diligence, Corporate Governance, Joint Ventures, Mergers, Microsoft Excel, Project Finance, Contract Negotiation, Restructuring, Corporate Finance, Private Equity, Corporate Law, Microsoft Office, Negotiation, Strategy, Management Consulting, Start-ups, Business Strategy, Business Planning, Accounting, Financial Modeling, Valuation, Investments, Asset Management, Financial Reporting, Hedge Funds, Risk Management, Financial Analysis, Mergers & Acquisitions
Education
Universidad Complutense de Madrid 1984 — 1985
law Degree, Family Law
Spain
Law Degree, Family Law
Duane Reade March 2009 - Present
kgb March 2009 - December 2009
urbanido June 2006 - July 2008
Wizard cybercafe center 2005 - 2007
North american Telephone network February 2002 - August 2002
Skills
Entrepreneurship, Research, Start-ups, Leadership, Time Management, Strategic Planning, Selling, Customer Service, Forecasting, Sales, Social Media, Healthcare, Retail, Management, Creative Writing, Screenwriting, Microsoft Office, Marketing Strategy, Proofreading
Education
Universidad Tecnológica de Santiago 2003 — 2008
pharmacy, biochemistry
Pontificia Universidad Católica Madre y Maestra 1997 — 2001
medicine
CACI International Inc March 2013 - Present
X-Technologies July 2008 - March 2013
kgb February 2006 - June 2008
U.S. Navy July 1996 - July 2000
Skills
Testing, Programming, Electricians, Systems Engineering, Electronics, Embedded Systems, Engineering Management, LabVIEW, Microsoft Office, Electrical Engineering, Engineering, Integration, Program Management, Troubleshooting
Education
The University of Texas at San Antonio 2002 — 2006
Bachelors, Engineering
Del Rio High School
MultiView June 2012 - Present
Sports Central January 2007 - Present
Carrollton-Farmers Branch ISD November 2010 - May 2012
kgb July 2009 - April 2012
University of North Texas November 2009 - May 2010
Star Community Newspapers January 2006 - May 2009
Skills
Research, International Relations, International..., Policy Analysis, Foreign Policy, Comparative Politics, Writing, Sports Media, Sports Journalism, Statistics, Announcer, Editing, Web Content, Journalism, Digital Media, Content Writing, Fundraising, News Writing, Feature Articles
Education
University of North Texas 2010 — 2012
Master of Arts (M.A.), Political Science and Government
University of North Texas 2007 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Kelly Services 2011 - Present
Self Published 2005 - Present
Self 2004 - Present
Norwich Arts Center 2012 - 2012
US Census Bureau 2010 - 2010
kgb 2009 - 2010
University of Connecticut 2008 - 2009
University of Connecticut 2005 - 2006
Connecticut Department of Environmental Protection 2000 - 2006
Avery Memorial Association 2003 - 2005
Skills
Mathematics, Community Outreach, Event Planning, PowerPoint, Microsoft Word, Microsoft Excel, Access, Customer Service, Photography, Creative Writing
Education
The University of Connecticut 2005 — 2010
Resource Economics with minor in Business
AIS February 2015 - Present
kgb November 2013 - January 2015
BizTech January 2011 - September 2013
MIL December 2008 - July 2010
Computer Sciences Corporation July 2006 - October 2008
CNSI February 2004 - July 2006
Columbia Research Corporation March 2003 - February 2004
Computer Sciences Corporation January 2003 - March 2003
British Telecom June 1998 - December 2002
Skills
Oracle Discoverer, Oracle E-Business Suite, Oracle, Oracle Applications, Oracle HR, Oracle Reports, PL/SQL, Financials, Oracle Forms, Business Analysis, Process Improvement, Solution Architecture, Business Intelligence, Requirements Analysis, ERP, SDLC, Enterprise Software
Education
University of Madras 1990 — 1993
B.S, Computer Science
kgb May 2012 - Present
Citi November 2004 - March 2011
Sears Operations August 2001 - November 2004
Skills
Customer Retention, Supervising, Sales Operations, Credit, Retail, Banking, Bankruptcy, Mortgage Banking, Customer Service, Management, Operations Management, Retail Banking, BPO, Budgets, Leadership, Vendor Management, Analysis, Customer Experience, Call Centers, Coaching, Customer Satisfaction, Team Building, Team Leadership, Time Management, Training, Process Improvement
Education
Rockingham Community College 1990 — 1991
Allstate August 2010 - Present
Select Staff September 2009 - August 2010
kgb June 2007 - July 2009
Excell Services July 2001 - June 2007
Skills
Call Center, Team Building, Call Centers, Recruiting, Performance Management, Direct Sales, Account Management, Customer Retention, Process Improvement, Leadership, Management, Hiring, New Hire Orientations, Insurance, Training
Education
Texas Tech University 1995 — 1997
Business Administration
School name:
Tiffany & Company July 2015 - Present
kgb July 2009 - July 2015
KGB_ (formerly InfoNXX) January 2006 - June 2009
The Rodale Institute 1999 - 2005
ARCADIS 1993 - 1999
Skills
Disaster Recovery, Security, Vendor Management, ITIL, IT Service Management, Data Center, Active Directory, IT Management, Information Technology, IT Strategy, Troubleshooting, Databases, Software Documentation, Network Security, Integration, ISO 27001, PCI DSS, Enterprise Risk..., HIPAA
Education
SANS 2012 — 2012
Defending Web Applications, DEV522
EC Council 2011 — 2011
Ethical Hacking, Ethical Hacking
Penn State University 1987 — 1993
MS, Earth Sciences
Five Faces of Eve June 2012 - Present
USPS HR Nat'l HQ HRSSC October 2011 - Present
kgb August 2003 - April 2009
AT&T _ (BellSouth) March 1999 - August 2003
American Express August 1995 - August 1998
Skills
Public Speaking, PowerPoint, Editing, Curriculum Design, Coaching, Curriculum Development, Project Management, Team Leadership, Data Analysis, Microsoft Excel, Workshop Facilitation, Teamwork, Employee Training, Access, Analysis, Time Management, Team Building, Leadership, Human Resources, Training, Leadership Development, Organizational..., Sales, Employee Relations, Strategy, Performance Management, Policy, Recruiting, Customer Retention, Conflict Resolution, Interviews
Education
North Carolina Agricultural and Technical State University
Bachelor of Arts (B.A.), BUSINESS EDUCATION (INFORMATION TECHNOLOGY)
Southwest Guilford High School
PayPal December 2014 - Present
Marriott Guest Experience Supervisor February 2014 - Present
Stericycle Communication Solutions October 2011 - February 2014
elove October 2009 - September 2011
kgb October 2006 - October 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Customer Satisfaction, Quality Assurance, Outlook, Office Management, English, Windows, Research, Public Speaking, Budgets, Internet, 10 Key, Social Media, Proofreading, Photoshop, Typing, Vendor Management, Telephone Skills
Education
University of Phoenix
Warrensville Heights City School District August 2011 - Present
North Carolina A&T State University March 2010 - May 2011
kgb April 2005 - October 2010
Skills
Management, Call Centers, Research, Leadership, Public Speaking, Team Management, Microsoft Office, Telecommunications, Performance Management, Presentations
Education
North Carolina Agricultural and Technical State University 2009 — 2012
Master of Arts (MA), History Teacher Education
North Carolina Agricultural and Technical State University 2003 — 2007
BA, History
Randolph-Macon College September 2010 - Present
Dominion Digital January 2011 - January 2011
Randolph-Macon College April 2010 - June 2010
kgb May 2008 - October 2009
Skills
Java, Python, C, JavaScript, CSS, HTML, jQuery, Access, Excel, Computers
Education
Randolph-Macon College 2008 — 2012
Computer Science
kgb September 2005 - Present
INFONXX April 2006 - March 2011
Skills
Call Centers, Workforce Management, Performance Management, Customer Experience, Customer Service, Training, Customer Satisfaction, BPO, Recruiting, Team Management, Management, Coaching, Team Leadership, Contact Centers, Account Management, Process Improvement
Education
San Antonio College
Associate's degree, Business Administration and Management, General
Xerox June 2012 - August 2012
Volt November 2011 - February 2012
kgb September 2011 - November 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Northwest Vista College 2010 — 2015
Associate of Applied Science, Computer Security
kgb August 2011 - Present
Walmart March 2011 - August 2011
United States Air Force January 2007 - January 2011
United States Air Force January 2007 - January 2011
Education
University of Phoenix 2011 — 2013
BS, Criminal Justice
Army Intelligence Technical Training School
S, Morse Code
Naval Communications Technical Training School
Communications Signals Collection and Processing
Virginia Allred Stacey High School
High School Diploma, 2004
Computer Resource November 2004 - Present
Northrop Grumman Corporation October 2012 - March 2014
Every Other One (Band) May 2008 - August 2011
kgb November 2009 - September 2010
CSS call center May 2008 - October 2008
Skills
Telecommunications, Marketing, Process Improvement, Networking, Training, Digital Photography, Customer Satisfaction, Software Documentation, Software Installation, Photoshop, Microsoft Office, Symantec Security, Active Directory, SAP, Cisco VPN, Smart Cards, Data Recovery, Hardware Installation, Sophos, Encryption Software, Optimization
Education
May, 2010 Trinity High School 2007 — 2010
Tarrant County College
The Hartford August 2007 - Present
The Hartford Insurance Group August 2007 - Present
kgb March 2004 - August 2007
kgb_ March 2004 - August 2007
Gilberts Bar & Grill April 2002 - May 2004
Gilbert's Bar & Grill March 2002 - May 2004
Skills
Account Management, Workforce Management, Customer Retention
Education
South Plains College 2002 — 2004
Associate, Psychology
kgb April 2001 - December 2011
kgb October 2005 - August 2008
kgb April 2004 - October 2005
Education
North Carolina A&T State University 1996 — 2000
BS, Accounting
University of North Carolina at
MBA, Accounting
Oak Farms Dairy March 2011 - Present
Conner Management Group June 2010 - February 2011
kgb April 2008 - May 2010
Skills
Outstanding Customer..., IT Operations, 10 Key
Education
Northwest Vista College 2009 — 2010
San Antonio College 2009 — 2010
kgb November 2011 - Present
Education
University of Phoenix 2002 — 2005
Business Management
Volt January 2014 - Present
Volt March 2012 - Present
kgb March 2011 - February 2012
KGB USA 2011 - 2012
Skills
Supervisory Skills, Supervisory Management, Technical Support, Staff Development, Networking, Wireless Networking, Network Security, Call Centers, Call Center Development, De-escalation, Verbal De-escalation, Customer Escalation..., Escalations Management, Escalation Resolution
Education
Palo Alto College
St Philip's College
I Can Do It June 2006 - December 2011
kgb October 2009 - December 2010
The Batter's Box January 2004 - April 2004
Skills
Microsoft Excel, Microsoft Word, PowerPoint, HTML, Organization, Time Management, Reliable, Fast Learner
Education
University of Central Florida 2007 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Skymap Games October 2012 - Present
SNHU Media Services October 2011 - Present
kgb December 2009 - February 2010
Skills
Unity3D, 3D Studio Max, Blender, Flash, Unreal 3
Education
Southern New Hampshire University 2010 — 2014
Game Design BA, Game Design
Suddenlink Communications August 2012 - Present
kgb March 2012 - August 2012
Wal-Mart February 2012 - August 2012
Skills
Retail, Merchandising, Store Management, Customer Service, Retail Sales, Sales, Cashiering, Store Operations, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Texas Tech University 2007 — 2012
Bachelor of Arts (BA), Sports and Exercise/ESS
Wylie High School 2003 — 2007
BMC Software October 2008 - Present
kgb September 2002 - May 2008
Vonage 2008 - 2008
Skills
IT Service Management, ITIL, BMC Remedy, Service Desk, Enterprise Software, Cloud Computing, SaaS, Virtualization, VMware, CMDB, Microsoft SQL Server, Systems Management, Active Directory, Numara Footprints, Databases, Help Desk Support, Microsoft Exchange, Windows 7, Windows Server
Education
Pamantasan ng Lungsod ng Maynila 1996 — 2001
Bachelor's degree, Computer Engineering
MCNA April 2013 - August 2014
kgb October 2012 - March 2013
Conn's August 2011 - October 2012
Via Metropolitan Transit August 2010 - August 2011
West Corporation June 2005 - August 2010
Sinclair Service Assessment March 2003 - April 2005
VNU Consumer Research January 2002 - January 2003
ACQ April 1998 - July 2000
Skills
Customer Service, Call Centers, Customer Satisfaction, Microsoft Excel, Accounts Receivable, Data Entry, Outlook
Education
Palo Alto College 2000 — 2003
Bachelor of Business Administration (BBA)
Winston Churchill High Schoo 1994 — 1998
High School Diploma
kgb September 2004 - May 2012
kgb USA 2004 - 2012
Skills
Call Centers, Customer Satisfaction, Customer Retention, Troubleshooting, Customer Service, Customer Experience, Process Improvement, Salesforce.com, Vendor Management, Data Entry, Account Management, Access, XP, Team Leadership, Sales, Outlook, Microsoft Office, Management, Training, Microsoft Excel
Education
North Carolina Agricultural and Technical State University
kgb 2004 - 2012
Chevy Chase Bank 2002 - 2004
Coyne Beahm Marketing and Advertising 2001 - 2001
Bank of America 1999 - 2001
Skills
Coaching, Management, Leadership, Call Center, Mentoring, Project Management, Motivation, Time Management, Call Center Development, Process Improvement, Bankruptcy, Account Management, Negotiating Fees, External Audit, Quality Auditing, Contract Management, Invoice Verification, Vendor Relationships, Vendor Management, Litigation Management, Reporting & Analysis, Team Leadership, Interviews, Advertising, Team Building, Customer Experience
Education
University of North Carolina at Greensboro 1994 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Texas Army National Guard June 2013 - Present
Afni 2010 - 2011
Avanzar Interior Technologies 2010 - 2010
kgb March 2001 - November 2009
Skills
Human Resources, Personnel Management, Employee Relations, Recruiting, Employee Benefits, Training, Technical Recruiting, HRIS, Payroll, Employee Engagement, Performance Management, Talent Acquisition, Onboarding, Benefits Administration, New Hire Orientations, HR Policies, Talent Management, Leadership, Deferred Compensation, Coaching, Management, Applicant Tracking..., Interviews, Internet Recruiting, Resume Writing
Education
Texas A&M University - San Antonio 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Texas A&M University - San Antonio 2013 — 2013
Bachelor of Applied Arts and Sciences, Business Administration and Management, General
Northwest Vista College 2011 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Kinetic Concepts August 2013 - Present
US Army Reserve January 2010 - Present
kgb August 2012 - August 2013
Harris Connect June 2012 - August 2012
Drury Hotels April 2011 - May 2012
Skills
Bilingual, Computer Graphics, Technical Support, Military Experience, Customer Service
Education
Northwest Vista College 2011 — 2014
Associate's degree, International Studies
Brandeis High School 2007 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
Avionn Home Health Care January 2015 - Present
kgb October 2008 - July 2011
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Photoshop, PowerPoint
Education
The University of Texas at San Antonio 2015 — 2017
Biology/Biological Sciences, General
Palo Alto College 2007 — 2014
kgb March 2012 - Present
Education
South Plains College 2011 — 2014
Roosevelt High School 2000 — 2008
United States Coast Guard August 2012 - Present
kgb June 2007 - August 2007
Family Dollar June 2006 - June 2007
Skills
Customer Service, Management, Microsoft Office, Training, Team Leadership, Leadership, Microsoft Excel, Military, Military Experience, Security Clearance
Education
North Carolina Agricultural and Technical State University 2004 — 2009
Bachelor of Science (BS), Graphic Communications
Southeast Guilford High School 2000 — 2004
Walgreens 2014 - 2014
kgb August 2010 - April 2013
Skills
PowerPoint, Medical Terminology, Customer Service, Microsoft Office, Prescription Drugs, Medicare Prescription..., Health Insurance, Stocking
Education
Allied Schools 2013 — 2014
Certifcate, Pharmacy Technician/Assistant
Texas Tech University
kgb Customer CareMarriott InternationalMay 2013 - Present
Skills
Information Technology, Linux, Windows XP, Windows 7, Mac OS
Education
University of Phoenix 2015 — 2016
Computer and Information Sciences and Support Services