West Telemarketing
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West Telemarketing Employees
Employee
Years
Job
Industry
Hector Alba Hector Alba's West Telemarketing Experience January 2001 - January 2004
Job Marketing Director 915 MediaGroup
Industry Marketing and Advertising
Experience
KTSM-TV Marketing DirectorSF StationApril 2007 - 2011
Aldo Shoe Inc January 2004 - January 2007
West Telemarketing January 2001 - January 2004
Skills
Video Production, Video, Marketing, New Media, Entertainment, Advertising, Photography, Social Media Marketing, Videography, Blogging, Final Cut Pro, Digital Media, Facebook, Online Marketing, Film, Editorial, Sales, Social Networking, Social Media, Content Strategy, Email Marketing, Online Advertising, SEO, Copywriting, Video Editing, Editing, Cinematography, Film Editing, HD Video, Sales Management, Marketing Strategy, Market Research
Education
San Francisco State University 2007 — 2009
Beca/ Marketing, Broadcast Electronic Communication Art/ Marketing
Utep El Paso Texas 2004 — 2006
Associate's degree, Communication and Media Studies
KTSM-TV Marketing DirectorSF StationApril 2007 - 2011
Aldo Shoe Inc January 2004 - January 2007
West Telemarketing January 2001 - January 2004
Skills
Video Production, Video, Marketing, New Media, Entertainment, Advertising, Photography, Social Media Marketing, Videography, Blogging, Final Cut Pro, Digital Media, Facebook, Online Marketing, Film, Editorial, Sales, Social Networking, Social Media, Content Strategy, Email Marketing, Online Advertising, SEO, Copywriting, Video Editing, Editing, Cinematography, Film Editing, HD Video, Sales Management, Marketing Strategy, Market Research
Education
San Francisco State University 2007 — 2009
Beca/ Marketing, Broadcast Electronic Communication Art/ Marketing
Utep El Paso Texas 2004 — 2006
Associate's degree, Communication and Media Studies
Pat Nguyen Pat Nguyen's West Telemarketing Experience March 1997 - June 1998
Job Director of Customer Experience at Proxibid
Industry Information Technology and Services
Experience
Proxibid May 2012 - Present
Proxibid May 2010 - May 2012
Proxibid March 2010 - May 2010
Proxibid, Inc October 2008 - March 2010
Proxibid, Inc. December 2004 - October 2008
Proxibid June 2003 - December 2004
Marriott International June 1999 - March 2003
West Telemarketing March 1997 - June 1998
Skills
Salesforce.com, Account Management, Leadership, Management, Customer Experience, Sales, Training, Customer Satisfaction, Team Leadership, Customer Service, Call Centers, Process Improvement, Contract Negotiation, Team Building, Product Management, E-commerce, Strategy, CRM, Customer Retention, Strategic Partnerships, Lead Generation, Start-ups, Selling, Analysis, Sales Operations, Competitive Analysis, Direct Sales, Business Development, Microsoft Excel
Education
University of Nebraska at Omaha 1999 — 2003
MIS, Management Information Systems
Proxibid May 2012 - Present
Proxibid May 2010 - May 2012
Proxibid March 2010 - May 2010
Proxibid, Inc October 2008 - March 2010
Proxibid, Inc. December 2004 - October 2008
Proxibid June 2003 - December 2004
Marriott International June 1999 - March 2003
West Telemarketing March 1997 - June 1998
Skills
Salesforce.com, Account Management, Leadership, Management, Customer Experience, Sales, Training, Customer Satisfaction, Team Leadership, Customer Service, Call Centers, Process Improvement, Contract Negotiation, Team Building, Product Management, E-commerce, Strategy, CRM, Customer Retention, Strategic Partnerships, Lead Generation, Start-ups, Selling, Analysis, Sales Operations, Competitive Analysis, Direct Sales, Business Development, Microsoft Excel
Education
University of Nebraska at Omaha 1999 — 2003
MIS, Management Information Systems
William Olsen William Olsen's West Telemarketing Experience August 2004 - January 2005
Job IS Assurance Associate
Industry Information Technology and Services
Experience
BDO USA, LLP August 2014 - Present
United States Air Force September 2012 - April 2014
United States Air Force September 2010 - August 2012
United States Air Force August 2009 - August 2010
AlliedBarton Security Services December 2008 - July 2009
Croft Truck Distributors March 2008 - September 2008
WarEagle Security April 2005 - March 2008
West Telemarketing August 2004 - January 2005
Six Flags Fiesta Texas March 2003 - August 2004
US Navy October 2001 - February 2003
Skills
Military, Air Force, DoD, Security Clearance, Quality Assurance, Business Process, Active DoD Top Secret..., Active TS/SCI Clearance, Project Management, Information Security, Information Security...
Education
Southern New Hampshire University
Master of Science (M.S.), Information Technology-Internet Security
The University of Texas at San Antonio 2003 — 2009
Bachelor of Arts (BA), Business Administration and Management, General
BDO USA, LLP August 2014 - Present
United States Air Force September 2012 - April 2014
United States Air Force September 2010 - August 2012
United States Air Force August 2009 - August 2010
AlliedBarton Security Services December 2008 - July 2009
Croft Truck Distributors March 2008 - September 2008
WarEagle Security April 2005 - March 2008
West Telemarketing August 2004 - January 2005
Six Flags Fiesta Texas March 2003 - August 2004
US Navy October 2001 - February 2003
Skills
Military, Air Force, DoD, Security Clearance, Quality Assurance, Business Process, Active DoD Top Secret..., Active TS/SCI Clearance, Project Management, Information Security, Information Security...
Education
Southern New Hampshire University
Master of Science (M.S.), Information Technology-Internet Security
The University of Texas at San Antonio 2003 — 2009
Bachelor of Arts (BA), Business Administration and Management, General
Sherman Young, Jr. Sherman Young, Jr.'s West Telemarketing Experience May 2001 - August 2001
Job Financial Planning Graduate
Industry Financial Services
Experience
Rollins, Inc. May 2006 - Present
Nationwide Furniture Incorporated August 2002 - February 2005
West Telemarketing May 2001 - August 2001
Skills
Sales, Customer Service, Telecommunications, Sales Management, Customer Satisfaction, Customer Retention, Team Building, Call Centers, Direct Sales, Account Management, Sales Operations, Leadership, Hiring, Microsoft Office, Process Improvement, Salesforce.com, Team Leadership, Time Management
Education
University of Alabama 2009 — 2013
Bachelor's degree, Consumer Science/Family Financial Planning & Counseling
University of Alabama 2009 — 2013
Bachelor's degree, Consumer Science; Family Financial Planning and Counseling, 3.0
Lanett High School; College
Rollins, Inc. May 2006 - Present
Nationwide Furniture Incorporated August 2002 - February 2005
West Telemarketing May 2001 - August 2001
Skills
Sales, Customer Service, Telecommunications, Sales Management, Customer Satisfaction, Customer Retention, Team Building, Call Centers, Direct Sales, Account Management, Sales Operations, Leadership, Hiring, Microsoft Office, Process Improvement, Salesforce.com, Team Leadership, Time Management
Education
University of Alabama 2009 — 2013
Bachelor's degree, Consumer Science/Family Financial Planning & Counseling
University of Alabama 2009 — 2013
Bachelor's degree, Consumer Science; Family Financial Planning and Counseling, 3.0
Lanett High School; College
Michael Ormand Michael Ormand's West Telemarketing Experience December 2003 - March 2004
Job Legal Assistant/Paralegal with Retail Experience
Industry Legal Services
Experience
Texas Attorney General June 2015 - July 2015
Law Offices of Andree Renee Jacques, PLLC January 2012 - February 2015
Reliable Abstract January 2007 - January 2011
BERNINA International AG October 2007 - October 2007
Macy's December 2005 - August 2007
Foley's November 2004 - September 2006
Stein Mart September 2005 - December 2005
Denny's April 2005 - July 2005
West Telemarketing December 2003 - March 2004
Frontier Enterprises June 2003 - September 2003
Skills
Merchandising, Retail Management, Legal Research, Legal Services, Legal Writing, Legal Support, Legal Documentation, Legal Documents, Payroll, Medical Records, Records Management, Filing, Evidence, Customer Service, Spanish, conversational French, Telephone Skills, Hiring, Typing, Interviewing, Vendor Relations, Word, PowerPoint, Scheduling, Inventory Management, Administrative Support, Negotiation, Excel, Data Entry, Administration, Customer Relations, Time Management, Microsoft Office, Contract Negotiation, Creative Problem Solving, Event Planning, Promotions, Compliance, Office Management, Employee Relations, Public Speaking, Spreadsheets, Customer Satisfaction, Real Estate, Research, Mentoring, Team Building, Problem Solving, Employment Law, Budgeting
Education
San Antonio College 2013 — 2017
Paralegal Studies
University of the Incarnate Word 2008 — 2009
Consumer Merchandising/Retailing Management
Texas State University 2006 — 2007
Fashion Merchandising
University of Houston 2005 — 2006
Broadcast Journalism
San Antonio College 2003 — 2005
Broadcast Journalism
Business Careers High School 1999 — 2003
Diploma, High School
Texas Attorney General June 2015 - July 2015
Law Offices of Andree Renee Jacques, PLLC January 2012 - February 2015
Reliable Abstract January 2007 - January 2011
BERNINA International AG October 2007 - October 2007
Macy's December 2005 - August 2007
Foley's November 2004 - September 2006
Stein Mart September 2005 - December 2005
Denny's April 2005 - July 2005
West Telemarketing December 2003 - March 2004
Frontier Enterprises June 2003 - September 2003
Skills
Merchandising, Retail Management, Legal Research, Legal Services, Legal Writing, Legal Support, Legal Documentation, Legal Documents, Payroll, Medical Records, Records Management, Filing, Evidence, Customer Service, Spanish, conversational French, Telephone Skills, Hiring, Typing, Interviewing, Vendor Relations, Word, PowerPoint, Scheduling, Inventory Management, Administrative Support, Negotiation, Excel, Data Entry, Administration, Customer Relations, Time Management, Microsoft Office, Contract Negotiation, Creative Problem Solving, Event Planning, Promotions, Compliance, Office Management, Employee Relations, Public Speaking, Spreadsheets, Customer Satisfaction, Real Estate, Research, Mentoring, Team Building, Problem Solving, Employment Law, Budgeting
Education
San Antonio College 2013 — 2017
Paralegal Studies
University of the Incarnate Word 2008 — 2009
Consumer Merchandising/Retailing Management
Texas State University 2006 — 2007
Fashion Merchandising
University of Houston 2005 — 2006
Broadcast Journalism
San Antonio College 2003 — 2005
Broadcast Journalism
Business Careers High School 1999 — 2003
Diploma, High School
Jennifer Dugas-Ford, PhD Jennifer Dugas-Ford, PhD's West Telemarketing Experience January 1999 - August 2000
Job Freelance Medical and Science Writer at SelfEmployed
Industry Writing and Editing
Experience
Self-Employed June 2014 - Present
University of Illinois at Chicago August 2014 - Present
University of Illinois at Chicago September 2012 - June 2014
University of Chicago May 2009 - September 2012
The University of Chicago September 2000 - May 2009
University of Chicago August 2001 - June 2006
The University of Chicago 2004 - 2006
The University of Chicago January 2002 - December 2004
West Telemarketing January 1999 - August 2000
University of Nebraska-Lincoln January 1998 - January 1999
Skills
Confocal Microscopy, Molecular Biology, Cell Biology, Molecular Cloning, Western Blotting, Genetics, Neuroscience, Grant Writing, Technical Writing, Proposal Writing, Creative Writing, Editing, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Adobe Design Programs, Adobe Photoshop, Adobe Illustrator, Adobe Creative Suite, Communication, Fundraising, Writing, Research, Clinical Research, Quantitative Research, Online Research, Research Design, Public Speaking, PowerPoint, Science, Data Analysis, PCR, Teaching, Life Sciences, Scientific Writing, Biology, Fluorescence Microscopy, Microscopy, Immunohistochemistry
Education
University of Chicago 2000 — 2009
PhD, Organismal Biology and Anatomy
University of Nebraska-Lincoln 1993 — 1998
BS, Biology
Self-Employed June 2014 - Present
University of Illinois at Chicago August 2014 - Present
University of Illinois at Chicago September 2012 - June 2014
University of Chicago May 2009 - September 2012
The University of Chicago September 2000 - May 2009
University of Chicago August 2001 - June 2006
The University of Chicago 2004 - 2006
The University of Chicago January 2002 - December 2004
West Telemarketing January 1999 - August 2000
University of Nebraska-Lincoln January 1998 - January 1999
Skills
Confocal Microscopy, Molecular Biology, Cell Biology, Molecular Cloning, Western Blotting, Genetics, Neuroscience, Grant Writing, Technical Writing, Proposal Writing, Creative Writing, Editing, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Adobe Design Programs, Adobe Photoshop, Adobe Illustrator, Adobe Creative Suite, Communication, Fundraising, Writing, Research, Clinical Research, Quantitative Research, Online Research, Research Design, Public Speaking, PowerPoint, Science, Data Analysis, PCR, Teaching, Life Sciences, Scientific Writing, Biology, Fluorescence Microscopy, Microscopy, Immunohistochemistry
Education
University of Chicago 2000 — 2009
PhD, Organismal Biology and Anatomy
University of Nebraska-Lincoln 1993 — 1998
BS, Biology
Eloise Daniel Eloise Daniel's West Telemarketing Experience 1994 - June 1998
Job Financial Foundations Manager at USAA
Industry Financial Services
Experience
USAA July 2013 - Present
USAA March 2005 - July 2013
USAA December 2003 - March 2005
USAA June 2000 - December 2003
USAA June 1998 - June 2000
West Telemarketing 1994 - June 1998
Skills
Management, Analysis, Customer Service, Microsoft Office, Call Centers, Property & Casualty..., Sales, Contact Center..., Yellow Belt, Talent Acquisition, Social Media, Problem Solving, Process Improvement, Project Management, Team Leadership, Cross-functional Team..., Leadership, Sourcing, Team Building
Education
Health Careers High School
High School Diploma, Clinical Laboratory Science/Medical Technology/Technologist
The University of Texas at San Antonio
Clinical Laboratory Science/Medical Technology/Technologist
USAA July 2013 - Present
USAA March 2005 - July 2013
USAA December 2003 - March 2005
USAA June 2000 - December 2003
USAA June 1998 - June 2000
West Telemarketing 1994 - June 1998
Skills
Management, Analysis, Customer Service, Microsoft Office, Call Centers, Property & Casualty..., Sales, Contact Center..., Yellow Belt, Talent Acquisition, Social Media, Problem Solving, Process Improvement, Project Management, Team Leadership, Cross-functional Team..., Leadership, Sourcing, Team Building
Education
Health Careers High School
High School Diploma, Clinical Laboratory Science/Medical Technology/Technologist
The University of Texas at San Antonio
Clinical Laboratory Science/Medical Technology/Technologist
Christopher Rosenbaum Christopher Rosenbaum's West Telemarketing Experience December 2006 - March 2007
Job Retail Professional
Industry Retail
Experience
Unemployed Sales AssociateF.Y.E.November 2013 - December 2013
Synerject LLC May 2012 - September 2013
Spirit Halloween September 2011 - January 2012
Breakaway Billiards LLC February 2010 - March 2011
7-Eleven July 2008 - January 2009
Farm Fresh August 2007 - May 2008
Busch Gardens May 2007 - August 2007
West Telemarketing December 2006 - March 2007
Busch Gardens May 2006 - August 2006
Lowe's Home Improvement April 2005 - March 2006
Skills
Cash Register, Customer Service, Love to Cook, Computers, Internet Services, Security, Automotive Electronics, Technology, Following Instructions, Friendly Personality, Machine Learning
Education
Thomas Nelson Community College 2004 — 2005
Information Technology Networking
Phoebus High School 2000 — 2004
Diploma with Honors, General studies. Technology, 3.2GPA
Unemployed Sales AssociateF.Y.E.November 2013 - December 2013
Synerject LLC May 2012 - September 2013
Spirit Halloween September 2011 - January 2012
Breakaway Billiards LLC February 2010 - March 2011
7-Eleven July 2008 - January 2009
Farm Fresh August 2007 - May 2008
Busch Gardens May 2007 - August 2007
West Telemarketing December 2006 - March 2007
Busch Gardens May 2006 - August 2006
Lowe's Home Improvement April 2005 - March 2006
Skills
Cash Register, Customer Service, Love to Cook, Computers, Internet Services, Security, Automotive Electronics, Technology, Following Instructions, Friendly Personality, Machine Learning
Education
Thomas Nelson Community College 2004 — 2005
Information Technology Networking
Phoebus High School 2000 — 2004
Diploma with Honors, General studies. Technology, 3.2GPA
Dwayne Sandefur Dwayne Sandefur's West Telemarketing Experience May 1996 - August 1996
Job IAM Security Analyst II at HCA
Industry Hospital & Health Care
Experience
HCA April 2014 - Present
West Corporation September 2006 - April 2014
ILD Telecommunications January 2001 - May 2006
Valero Energy Corporation August 2000 - January 2001
ThinkSpark July 1999 - August 2000
ILD Corp. September 1998 - July 1999
USLD Communications January 1997 - September 1998
Worldcom August 1996 - January 1997
West Telemarketing May 1996 - August 1996
Worldcom April 1994 - May 1996
Skills
.NET, C#, ASP.NET, Data Warehousing, Databases, IIS, Microsoft SQL Server, Oracle, PL/SQL, Program Management, SQL, Software Development, Telecommunications, Unix, VB.NET, Visual Studio, Web Services, Windows Server
Education
San Antonio College 1985 — 1989
Associate of Arts and Sciences (A.A.S.), Computer Programming
HCA April 2014 - Present
West Corporation September 2006 - April 2014
ILD Telecommunications January 2001 - May 2006
Valero Energy Corporation August 2000 - January 2001
ThinkSpark July 1999 - August 2000
ILD Corp. September 1998 - July 1999
USLD Communications January 1997 - September 1998
Worldcom August 1996 - January 1997
West Telemarketing May 1996 - August 1996
Worldcom April 1994 - May 1996
Skills
.NET, C#, ASP.NET, Data Warehousing, Databases, IIS, Microsoft SQL Server, Oracle, PL/SQL, Program Management, SQL, Software Development, Telecommunications, Unix, VB.NET, Visual Studio, Web Services, Windows Server
Education
San Antonio College 1985 — 1989
Associate of Arts and Sciences (A.A.S.), Computer Programming
Toddrek Elam Toddrek Elam's West Telemarketing Experience June 2009 - December 2009
Job Business System Analyst at Empyrean Benefit Solutions
Industry Hospital & Health Care
Experience
Empyrean Benefit Solutions, Inc. January 2015 - Present
Murphy USA July 2014 - December 2014
University of Houston January 2014 - June 2014
Gap Inc June 2012 - December 2013
Macy's June 2011 - May 2012
West Telemarketing June 2009 - December 2009
Skills
Customer Service, Marketing, Microsoft Word, Access, Teamwork, Microsoft Office, PowerPoint, Team Leadership
Education
Western Governors University 2015 — 2017
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Houston 2009 — 2014
Bachelor's Degree, Management Information Systems, General
Empyrean Benefit Solutions, Inc. January 2015 - Present
Murphy USA July 2014 - December 2014
University of Houston January 2014 - June 2014
Gap Inc June 2012 - December 2013
Macy's June 2011 - May 2012
West Telemarketing June 2009 - December 2009
Skills
Customer Service, Marketing, Microsoft Word, Access, Teamwork, Microsoft Office, PowerPoint, Team Leadership
Education
Western Governors University 2015 — 2017
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Houston 2009 — 2014
Bachelor's Degree, Management Information Systems, General
Glenn Parker Glenn Parker's West Telemarketing Experience December 1995 - September 1996
Job Web Design Sr. Analyst at City of San Antonio
Industry Government Administration
Experience
City of San Antonio January 2012 - Present
San Antonio Public Library March 2007 - January 2012
USAA April 1999 - March 2007
Electronic Data Systems November 1997 - April 1999
San Antonio Federal Credit Union September 1996 - November 1997
West Telemarketing December 1995 - September 1996
Marcive, Inc April 1993 - December 1995
Marcive, Inc. April 1993 - December 1995
West Telemarketing February 1993 - March 1993
West Telemarketing February 1993 - March 1993
Skills
VB.NET, ASP, Visual Basic, HTML, CSS, JavaScript, VBScript, Microsoft SQL Server, SQL, Stored Procedures, COBOL, Requirements Analysis, Analysis, Testing, Debugging, Communication, Customer Service, Change Management, Release Management, Organization, Time Management, asp.net, IIS, xml, Web Development, Windows XP, Highly detail oriented, Process Improvement, Programming, ASP.NET, Data Mapping, Self-motivated Team..., Disaster Recovery, Windows Server, SharePoint, Databases, Software Documentation, Web Applications, Technical Support, Systems Analysis
Education
The University of Texas at San Antonio 1988 — 1995
Bachelor of Business Administration (BBA), Accounting and Information Systems
Highlands High School 1984 — 1988
High School Diploma, General studies with a concentration in math and computer literacy.
San Antonio College 1986 — 1987
Prefreshman Engineering Program (PREP).
The University of Texas at San Antonio 1985 — 1985
Prefreshman Engineering Program (PREP)
City of San Antonio January 2012 - Present
San Antonio Public Library March 2007 - January 2012
USAA April 1999 - March 2007
Electronic Data Systems November 1997 - April 1999
San Antonio Federal Credit Union September 1996 - November 1997
West Telemarketing December 1995 - September 1996
Marcive, Inc April 1993 - December 1995
Marcive, Inc. April 1993 - December 1995
West Telemarketing February 1993 - March 1993
West Telemarketing February 1993 - March 1993
Skills
VB.NET, ASP, Visual Basic, HTML, CSS, JavaScript, VBScript, Microsoft SQL Server, SQL, Stored Procedures, COBOL, Requirements Analysis, Analysis, Testing, Debugging, Communication, Customer Service, Change Management, Release Management, Organization, Time Management, asp.net, IIS, xml, Web Development, Windows XP, Highly detail oriented, Process Improvement, Programming, ASP.NET, Data Mapping, Self-motivated Team..., Disaster Recovery, Windows Server, SharePoint, Databases, Software Documentation, Web Applications, Technical Support, Systems Analysis
Education
The University of Texas at San Antonio 1988 — 1995
Bachelor of Business Administration (BBA), Accounting and Information Systems
Highlands High School 1984 — 1988
High School Diploma, General studies with a concentration in math and computer literacy.
San Antonio College 1986 — 1987
Prefreshman Engineering Program (PREP).
The University of Texas at San Antonio 1985 — 1985
Prefreshman Engineering Program (PREP)
Kacee Forte Kacee Forte's West Telemarketing Experience August 2006 - January 2007
Job Insurance Professional
Industry Consumer Services
Experience
Lowe's Companies, Inc. June 2015 - August 2015
Charming Charlie March 2015 - April 2015
McKesson July 2014 - January 2015
Lowe's Companies, Inc. April 2014 - September 2014
PFS Group August 2012 - October 2013
Nationwide Insurance February 2011 - December 2011
Lowe's Home Improvement November 2007 - July 2011
Lane Bryant January 2007 - October 2007
West Telemarketing August 2006 - January 2007
Skills
Invoicing, Customer Service, Analysis, Retail, Pricing, Accounting, Outlook, Customer Satisfaction, Process Improvement, PowerPoint, Microsoft Word, Microsoft Office
Education
Texarkana College 2015 — 2016
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Interned at 3 Dental Offices 2008 — 2008
San Antonio College 2006 — 2008
Dental assisting
San Antonio College 2006 — 2008
Associates of Applied Science, Dental Assisting
Technical Training
Lowe's Companies, Inc. June 2015 - August 2015
Charming Charlie March 2015 - April 2015
McKesson July 2014 - January 2015
Lowe's Companies, Inc. April 2014 - September 2014
PFS Group August 2012 - October 2013
Nationwide Insurance February 2011 - December 2011
Lowe's Home Improvement November 2007 - July 2011
Lane Bryant January 2007 - October 2007
West Telemarketing August 2006 - January 2007
Skills
Invoicing, Customer Service, Analysis, Retail, Pricing, Accounting, Outlook, Customer Satisfaction, Process Improvement, PowerPoint, Microsoft Word, Microsoft Office
Education
Texarkana College 2015 — 2016
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Interned at 3 Dental Offices 2008 — 2008
San Antonio College 2006 — 2008
Dental assisting
San Antonio College 2006 — 2008
Associates of Applied Science, Dental Assisting
Technical Training
Michelle Bybee Michelle Bybee's West Telemarketing Experience September 1994 - July 1997
Job Girl Friday & Jackie of all Trades at Xeris Pharmaceuticals, Inc.
Industry Biotechnology
Experience
Xeris Pharmaceuticals, Inc. November 2013 - Present
StoredIQ, an IBM Company February 2012 - June 2013
Ascension Orthopedics, Inc. February 2008 - November 2011
Travis County Elections Division, Travis County Clerk December 2006 - November 2007
Banks Information Solutions March 2003 - February 2005
Clark, Thomas & Winters August 1999 - July 2000
Orion Marketing Group September 1997 - October 1998
West Telemarketing September 1994 - July 1997
Skills
Event Planning, Management, Leadership, Training, Customer Service, Recruiting, Team Building, CRM, Microsoft Office, Sales, Office Management, Sales Management, Salesforce.com, Marketing, Purchasing, Microsoft Excel, Strategic Planning, Accounts Payable, QuickBooks, Expense Reports, Organization, Security, Healthcare, Travel Planning, Vendor Management, Research, Quality Assurance, Process Improvement, Travel Arrangements, Reliability, Office Administration, Master Scheduling, PowerPoint, Telemarketing, ADA compliance, Quality Control, Human Resources, Public Relations, Start-ups, Medical Devices, Problem Solving, Account Management, Administration, Social Media, Outlook
Education
The University of Texas at Austin 2000 — 2002
Bachelor of Arts (BA) with Honors, Anthropology/Latin American Studies, 3.63 GPA
Continuing Education
Xeris Pharmaceuticals, Inc. November 2013 - Present
StoredIQ, an IBM Company February 2012 - June 2013
Ascension Orthopedics, Inc. February 2008 - November 2011
Travis County Elections Division, Travis County Clerk December 2006 - November 2007
Banks Information Solutions March 2003 - February 2005
Clark, Thomas & Winters August 1999 - July 2000
Orion Marketing Group September 1997 - October 1998
West Telemarketing September 1994 - July 1997
Skills
Event Planning, Management, Leadership, Training, Customer Service, Recruiting, Team Building, CRM, Microsoft Office, Sales, Office Management, Sales Management, Salesforce.com, Marketing, Purchasing, Microsoft Excel, Strategic Planning, Accounts Payable, QuickBooks, Expense Reports, Organization, Security, Healthcare, Travel Planning, Vendor Management, Research, Quality Assurance, Process Improvement, Travel Arrangements, Reliability, Office Administration, Master Scheduling, PowerPoint, Telemarketing, ADA compliance, Quality Control, Human Resources, Public Relations, Start-ups, Medical Devices, Problem Solving, Account Management, Administration, Social Media, Outlook
Education
The University of Texas at Austin 2000 — 2002
Bachelor of Arts (BA) with Honors, Anthropology/Latin American Studies, 3.63 GPA
Continuing Education
Dawn Pierson's West Telemarketing Experience December 2003 - March 2004
Job Social Services Analyst at DSS Dept of Social Services State of Louisiana
Industry Government Administration
Experience
DSS Dept of Social Services State of Louisiana November 2013 - Present
BYERS ENGINEERING CO August 2011 - August 2013
DIRECT BUY January 2011 - August 2011
National Oilwell Varco December 2005 - May 2011
Mervyns February 2005 - July 2005
West Telemarketing December 2003 - March 2004
Skills
Invoicing, Software Documentation, Quality Assurance, Customer Service, Time Management, SAP, Data Entry, Human Resources, Administrative..., Accounts Payable, Sales, Marketing, Databases, Auditing, Account Reconciliation, Spreadsheets
Education
Southeastern Louisiana University 1999 — 2005
B.S, Marketing
LSU Laboratory School (U-High)
High School
DSS Dept of Social Services State of Louisiana November 2013 - Present
BYERS ENGINEERING CO August 2011 - August 2013
DIRECT BUY January 2011 - August 2011
National Oilwell Varco December 2005 - May 2011
Mervyns February 2005 - July 2005
West Telemarketing December 2003 - March 2004
Skills
Invoicing, Software Documentation, Quality Assurance, Customer Service, Time Management, SAP, Data Entry, Human Resources, Administrative..., Accounts Payable, Sales, Marketing, Databases, Auditing, Account Reconciliation, Spreadsheets
Education
Southeastern Louisiana University 1999 — 2005
B.S, Marketing
LSU Laboratory School (U-High)
High School
Magricely Diaz Mercado Magricely Diaz Mercado's West Telemarketing Experience September 2003 - April 2004
Job Administrative Assistant at AngelTrax, Inc.
Industry Electrical/Electronic Manufacturing
Experience
ANGELTRAX, INC. August 2010 - Present
BEST WESTERN CIRCLE INN October 2009 - March 2011
SARRELL DENTAL & EYE CENTERS September 2008 - May 2009
FAMILY GUIDANCE CENTER May 2008 - July 2008
VANTAGE SOURCING, LLC February 2006 - May 2007
Vantage Sourcing, LLC April 2004 - February 2006
WEST TELEMARKETING September 2003 - April 2004
Skills
Microsoft Office, Bilingual Proficiency, Cultural Sensitivity, Computer Proficiency, Organizational Behavior, Hands-on Problem Solver, Front Office Support, Team-oriented, Clerical Skills, Commitment to Customer..., Retail Sales, Telecommunications, Telemarketing, Cold Calling, Collections, Event Planning, Invoicing, Management, Human Resources, Call Centers, Sales, Budgets, Customer Service, Marketing, Troubleshooting, Customer Satisfaction, Confidentiality, Multi-line Phone, Phone Etiquette, Manage Client..., Problem Solving, Team Building, Microsoft Excel
Education
U.S. Career Institute 2013 — 2014
Certification, Medical Insurance Coding Specialist/Coder
George C Wallace State Community College-Dothan 1999 — 2001
Certification, Drafting and Design Technology/Technician, General
Troy University
Psychology
Colegio San Felipe 1981 — 1984
High School Diploma, General Studies
Colegio La Milagrosa 1972 — 1981
Middle School, General Studies
ANGELTRAX, INC. August 2010 - Present
BEST WESTERN CIRCLE INN October 2009 - March 2011
SARRELL DENTAL & EYE CENTERS September 2008 - May 2009
FAMILY GUIDANCE CENTER May 2008 - July 2008
VANTAGE SOURCING, LLC February 2006 - May 2007
Vantage Sourcing, LLC April 2004 - February 2006
WEST TELEMARKETING September 2003 - April 2004
Skills
Microsoft Office, Bilingual Proficiency, Cultural Sensitivity, Computer Proficiency, Organizational Behavior, Hands-on Problem Solver, Front Office Support, Team-oriented, Clerical Skills, Commitment to Customer..., Retail Sales, Telecommunications, Telemarketing, Cold Calling, Collections, Event Planning, Invoicing, Management, Human Resources, Call Centers, Sales, Budgets, Customer Service, Marketing, Troubleshooting, Customer Satisfaction, Confidentiality, Multi-line Phone, Phone Etiquette, Manage Client..., Problem Solving, Team Building, Microsoft Excel
Education
U.S. Career Institute 2013 — 2014
Certification, Medical Insurance Coding Specialist/Coder
George C Wallace State Community College-Dothan 1999 — 2001
Certification, Drafting and Design Technology/Technician, General
Troy University
Psychology
Colegio San Felipe 1981 — 1984
High School Diploma, General Studies
Colegio La Milagrosa 1972 — 1981
Middle School, General Studies
Greg Kats's West Telemarketing Experience March 1999 - February 2000
Job .
Industry Retail
Experience
Kats Enterprises May 2009 - Present
CTG February 2000 - February 2009
West Telemarketing March 1999 - February 2000
DRM, Inc November 1997 - March 1999
Skills
ASP.NET, VB.NET, Microsoft SQL Server, C#, SQL, .NET, Visual Studio, ASP, Web Services, UML, AJAX, JavaScript, Design Patterns, Cloud Computing
Education
University of Nebraska-Lincoln 1981 — 1985
Kats Enterprises May 2009 - Present
CTG February 2000 - February 2009
West Telemarketing March 1999 - February 2000
DRM, Inc November 1997 - March 1999
Skills
ASP.NET, VB.NET, Microsoft SQL Server, C#, SQL, .NET, Visual Studio, ASP, Web Services, UML, AJAX, JavaScript, Design Patterns, Cloud Computing
Education
University of Nebraska-Lincoln 1981 — 1985
Erica Forbes's West Telemarketing Experience February 1998 - February 2000
Job Staffing Specialist at Spherion
Industry
Experience
H&R Block January 2013 - Present
Spherion September 2013 - December 2014
Hamilton Telecommunications 2004 - 2013
Jcpenney May 2001 - December 2004
West Telemarketing February 1998 - February 2000
Skills
Sales, Customer Service, Call Centers, Troubleshooting, Customer Satisfaction, Outlook, Windows, Technical Support, Access, Telecommunications, Computer Hardware, Customer Retention
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2001 — 2004
Bachelor of Science (BS), Business Management
Scotlandville Magnet High School 1998 — 2000
Diploma
H&R Block January 2013 - Present
Spherion September 2013 - December 2014
Hamilton Telecommunications 2004 - 2013
Jcpenney May 2001 - December 2004
West Telemarketing February 1998 - February 2000
Skills
Sales, Customer Service, Call Centers, Troubleshooting, Customer Satisfaction, Outlook, Windows, Technical Support, Access, Telecommunications, Computer Hardware, Customer Retention
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2001 — 2004
Bachelor of Science (BS), Business Management
Scotlandville Magnet High School 1998 — 2000
Diploma
Rod Kempkes Rod Kempkes's West Telemarketing Experience October 1989 - October 2000
Job Chief Administration Officer at West Corporation
Industry Telecommunications
Experience
West Corporation July 2012 - Present
West Corporation October 2006 - July 2012
West Teleservices October 2000 - October 2006
West Telemarketing October 1989 - October 2000
CPA 1986 - 1989
Skills
Telecommunications, Strategic Planning, Call Center, Process Improvement, Executive Management, Leadership, Call Centers, Entrepreneurship, Outsourcing, Business Development, Strategy, CRM, Customer Service, Product Development, Sales, Human Resources, P&L Management, Employee Relations, Management, Strategic Partnerships
Education
University of Nebraska-Lincoln
West Corporation July 2012 - Present
West Corporation October 2006 - July 2012
West Teleservices October 2000 - October 2006
West Telemarketing October 1989 - October 2000
CPA 1986 - 1989
Skills
Telecommunications, Strategic Planning, Call Center, Process Improvement, Executive Management, Leadership, Call Centers, Entrepreneurship, Outsourcing, Business Development, Strategy, CRM, Customer Service, Product Development, Sales, Human Resources, P&L Management, Employee Relations, Management, Strategic Partnerships
Education
University of Nebraska-Lincoln
Michelle Rosas Michelle Rosas's West Telemarketing Experience February 2001 - June 2004
Job Auto Damage estimator at Progressive Insurance
Industry Financial Services
Experience
Progressive Insurance August 2014 - Present
USAA May 2010 - July 2014
Converse Police Department August 2008 - August 2010
Alamo Heights Police Department May 2004 - August 2008
American Medical Response July 2001 - July 2004
West Telemarketing February 2001 - June 2004
Blockbuster May 1999 - January 2001
Skills
Insurance, Underwriting, Mutual Funds, Fixed Annuities, Investments, Banking, Asset Allocation, Credit
Education
University of the Incarnate Word 2012 — 2015
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
University of Phoenix 2009 — 2012
Bachelor of Applied Science (BASc), Human Services/Management, 3.9
Progressive Insurance August 2014 - Present
USAA May 2010 - July 2014
Converse Police Department August 2008 - August 2010
Alamo Heights Police Department May 2004 - August 2008
American Medical Response July 2001 - July 2004
West Telemarketing February 2001 - June 2004
Blockbuster May 1999 - January 2001
Skills
Insurance, Underwriting, Mutual Funds, Fixed Annuities, Investments, Banking, Asset Allocation, Credit
Education
University of the Incarnate Word 2012 — 2015
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
University of Phoenix 2009 — 2012
Bachelor of Applied Science (BASc), Human Services/Management, 3.9
JOY LIGGINS JOY LIGGINS's West Telemarketing Experience February 2003 - May 2004
Job Office Manager at Cory 1st Choice Home Delivery
Industry Transportation/Trucking/Railroad
Experience
Cory 1st Choice Home Delivery September 2008 - Present
Ferguson Enterprises February 2006 - July 2008
Telespectrum November 2004 - February 2006
West Telemarketing February 2003 - May 2004
Skills
Accounting, Account Management, PeopleSoft, Management, Business Planning, Coordination, Travel, Accounts Receivable, Accounts Payable, Account Reconciliation, Invoicing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, 10 Key, Analysis, Wordperfect, Outlook, Access, Interviews, Contractors, Claims Management, Spreadsheets, Vendor, Inventory Control, Dispatching, Multi Tasking, Administrative..., Problem Solving, Accurate Data Entry, Purchasing, Telecommunications, Budgets, Inventory Management, Hiring, Office Management, Telephone Skills, Employee Relations, QuickBooks, Payroll, Customer Service, Time Management, Leadership, Office Administration, Training, Calendaring, Recruiting, Warehousing
Education
Thomas Nelson Community College 2005 — 2007
Associate's degree, Accounting
Hampton High
Cory 1st Choice Home Delivery September 2008 - Present
Ferguson Enterprises February 2006 - July 2008
Telespectrum November 2004 - February 2006
West Telemarketing February 2003 - May 2004
Skills
Accounting, Account Management, PeopleSoft, Management, Business Planning, Coordination, Travel, Accounts Receivable, Accounts Payable, Account Reconciliation, Invoicing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, 10 Key, Analysis, Wordperfect, Outlook, Access, Interviews, Contractors, Claims Management, Spreadsheets, Vendor, Inventory Control, Dispatching, Multi Tasking, Administrative..., Problem Solving, Accurate Data Entry, Purchasing, Telecommunications, Budgets, Inventory Management, Hiring, Office Management, Telephone Skills, Employee Relations, QuickBooks, Payroll, Customer Service, Time Management, Leadership, Office Administration, Training, Calendaring, Recruiting, Warehousing
Education
Thomas Nelson Community College 2005 — 2007
Associate's degree, Accounting
Hampton High
Carrie Krueger Carrie Krueger's West Telemarketing Experience August 2012 - December 2012
Job Hyatt Regency Hill Country Resort and Spa
Industry Food & Beverages
Experience
Wendy's San Antonio, Texas February 2012 - Present
West Telemarketing August 2012 - December 2012
University of North Texas Health Science Center December 2008 - May 2011
Alamo Controls, Inc. June 1994 - August 1995
Skills
Insurance Claim Billing..., Government & Third..., Managed Care, TriCare, Medicare &..., Electronic Medical..., HIPPA Guidelines, MS Office, MOSS, Medisoft, CPT, HCPCS, ICD-9-CM, Data Entry, EMR, Microsoft Office, Administrative..., Payroll
Education
Ultimate Medical Academy-Tampa 2011 — 2012
Associate of Science (AS), Medical Insurance Coding Specialist/Coder, 3.74
San Antonio College
Wendy's San Antonio, Texas February 2012 - Present
West Telemarketing August 2012 - December 2012
University of North Texas Health Science Center December 2008 - May 2011
Alamo Controls, Inc. June 1994 - August 1995
Skills
Insurance Claim Billing..., Government & Third..., Managed Care, TriCare, Medicare &..., Electronic Medical..., HIPPA Guidelines, MS Office, MOSS, Medisoft, CPT, HCPCS, ICD-9-CM, Data Entry, EMR, Microsoft Office, Administrative..., Payroll
Education
Ultimate Medical Academy-Tampa 2011 — 2012
Associate of Science (AS), Medical Insurance Coding Specialist/Coder, 3.74
San Antonio College
Hannelore Bull's West Telemarketing Experience October 2006 - December 2006
Job Insurance Professional
Industry Insurance
Experience
Self-Employed November 2005 - Present
West Telemarketing October 2006 - December 2006
AAA Insurance March 2005 - November 2005
American Republic Insurance Company June 2004 - March 2005
Dial America Marketing August 1998 - December 2003
Self-Employed August 1999 - January 2003
Career Fairs Group, Inc (CFG) April 2000 - December 2000
infoUSA, March 1998 - June 1998
Skills
Health Insurance, Term Life Insurance, Medicare Supplements, Medicare, Dental Insurance, Telephone Skills, Telemarketing, Phone Sales, Phone Skills, Final Expense Insurance
Education
University of Nebraska at Omaha
Bachelor of Science (B.S.), Broadcast Communications; Geography
Self-Employed November 2005 - Present
West Telemarketing October 2006 - December 2006
AAA Insurance March 2005 - November 2005
American Republic Insurance Company June 2004 - March 2005
Dial America Marketing August 1998 - December 2003
Self-Employed August 1999 - January 2003
Career Fairs Group, Inc (CFG) April 2000 - December 2000
infoUSA, March 1998 - June 1998
Skills
Health Insurance, Term Life Insurance, Medicare Supplements, Medicare, Dental Insurance, Telephone Skills, Telemarketing, Phone Sales, Phone Skills, Final Expense Insurance
Education
University of Nebraska at Omaha
Bachelor of Science (B.S.), Broadcast Communications; Geography
Christina Lazard's West Telemarketing Experience September 2000 - January 2004
Job Logistics & Corrugated Supervisor
Industry Glass, Ceramics & Concrete
Experience
Libbey Inc. January 2015 - Present
Libbey Inc. 2015 - Present
JPMorgan Chase & Co. November 2014 - Present
AT&T September 2004 - August 2013
Cox Communications August 2004 - August 2005
West Telemarketing September 2000 - January 2004
Convergys July 2000 - January 2004
Skills
Customer Experience, Vendor Management, Customer Satisfaction, Human Resources, Customer Retention, Relationship Management, Financial Services, Budgets, Continuous Improvement, Problem Solving, Technical Support, Strategic Planning
Education
Penn Foster 2010 — 2011
Associate, Daycare
Southern University and Agricultural and Mechanical College at Baton Rouge 1993 — 2000
BA, Psychology
Libbey Inc. January 2015 - Present
Libbey Inc. 2015 - Present
JPMorgan Chase & Co. November 2014 - Present
AT&T September 2004 - August 2013
Cox Communications August 2004 - August 2005
West Telemarketing September 2000 - January 2004
Convergys July 2000 - January 2004
Skills
Customer Experience, Vendor Management, Customer Satisfaction, Human Resources, Customer Retention, Relationship Management, Financial Services, Budgets, Continuous Improvement, Problem Solving, Technical Support, Strategic Planning
Education
Penn Foster 2010 — 2011
Associate, Daycare
Southern University and Agricultural and Mechanical College at Baton Rouge 1993 — 2000
BA, Psychology
Chris Kasper Chris Kasper's West Telemarketing Experience 1990 - 1995
Job Regional Government & Education Account Executive at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable 2011 - Present
Windstream Communications 2010 - 2011
Qwest Communications 2005 - 2010
AT&T 2001 - 2002
Teleservice Resources 1998 - 2000
Precison Response Corp 1996 - 1998
West Telemarketing 1990 - 1995
Skills
Executive Level..., Telecommunications Sales, Strategic Planning, Solution Selling, Large Account Sales, Enterprise Account..., Salesforce.com, Sales Relationships, Revenue Forecasting, Quota Attainment, Sales Strategies, Contract Negotiations, Team Selling, Cloud Computing, Contract Negotiation, Cross-functional Team..., Data Center, Business Development, Sales Operations, Sales, VoIP, Marketing Strategy, Strategy, Telecommunications, Cold Calling, SaaS, Management, Enterprise Software, Direct Sales, Selling, Managed Services, Leadership, Negotiation, Product Management, Wireless, Telephony, Unified Communications, MPLS, Sales Process
Education
The University of Texas at San Antonio 1987 — 1991
Business Information Systems
Time Warner Cable 2011 - Present
Windstream Communications 2010 - 2011
Qwest Communications 2005 - 2010
AT&T 2001 - 2002
Teleservice Resources 1998 - 2000
Precison Response Corp 1996 - 1998
West Telemarketing 1990 - 1995
Skills
Executive Level..., Telecommunications Sales, Strategic Planning, Solution Selling, Large Account Sales, Enterprise Account..., Salesforce.com, Sales Relationships, Revenue Forecasting, Quota Attainment, Sales Strategies, Contract Negotiations, Team Selling, Cloud Computing, Contract Negotiation, Cross-functional Team..., Data Center, Business Development, Sales Operations, Sales, VoIP, Marketing Strategy, Strategy, Telecommunications, Cold Calling, SaaS, Management, Enterprise Software, Direct Sales, Selling, Managed Services, Leadership, Negotiation, Product Management, Wireless, Telephony, Unified Communications, MPLS, Sales Process
Education
The University of Texas at San Antonio 1987 — 1991
Business Information Systems
Willle Charles Willle Charles's West Telemarketing Experience October 2009 - February 2010
Job Fashion Designer / Stylist
Industry Retail
Experience
Sunglass Hut, Town Center April 2010 - February 2011
West Telemarketing October 2009 - February 2010
United States Army, United States of America September 2005 - June 2008
Education
The Art Institute of Virginia Beach 2010 — 2013
Bachelors of Arts, Fashion & Retail Management
The Art Institutes of Virginia Beach 2010 — 2013
Bachelor of Arts, Fashion & Retail Management; Fashion & Retail Management
United States Army Quartermaster Center & School
Sunglass Hut, Town Center April 2010 - February 2011
West Telemarketing October 2009 - February 2010
United States Army, United States of America September 2005 - June 2008
Education
The Art Institute of Virginia Beach 2010 — 2013
Bachelors of Arts, Fashion & Retail Management
The Art Institutes of Virginia Beach 2010 — 2013
Bachelor of Arts, Fashion & Retail Management; Fashion & Retail Management
United States Army Quartermaster Center & School
Daniel Knoll Daniel Knoll's West Telemarketing Experience January 2006 - January 2008
Job Information Technology Professional
Industry Information Technology and Services
Experience
Spokane Association of Realtors January 2012 - January 2013
Daniel Knoll DBA New Pacific PC January 2008 - January 2013
Dell INC January 2011 - January 2012
CSR Technology Group January 2010 - January 2011
West Telemarketing January 2006 - January 2008
Skills
Computer Hardware, Computer Repair, Computer Network..., IT Operations, IT Solutions, IT Strategy, Music Theory, Musicians, Microsoft Office, Outlook, Windows 7, Windows Vista, Windows XP, Linux System..., Unix Operating Systems, Unix Shell Scripting, Mac OS X
Education
Spokane Falls Community College
Music Theory and Composition
Mount Spokane High School
Computer Technology/Computer Systems Technology
Spokane Association of Realtors January 2012 - January 2013
Daniel Knoll DBA New Pacific PC January 2008 - January 2013
Dell INC January 2011 - January 2012
CSR Technology Group January 2010 - January 2011
West Telemarketing January 2006 - January 2008
Skills
Computer Hardware, Computer Repair, Computer Network..., IT Operations, IT Solutions, IT Strategy, Music Theory, Musicians, Microsoft Office, Outlook, Windows 7, Windows Vista, Windows XP, Linux System..., Unix Operating Systems, Unix Shell Scripting, Mac OS X
Education
Spokane Falls Community College
Music Theory and Composition
Mount Spokane High School
Computer Technology/Computer Systems Technology
Ray Garza Ray Garza's West Telemarketing Experience 2002 - 2003
Job Field Materials Coordinator for Halliburton Energy Service's/Supply Chain Professional
Industry Oil & Energy
Experience
Halliburton August 2015 - Present
Halliburton July 2014 - Present
Security Service Federal Credit Union July 2011 - August 2014
Security Service Federal Credit Union 2009 - 2011
Security Service Federal Credit Union 2005 - 2009
Citi 2003 - 2005
West Telemarketing 2002 - 2003
Skills
Loans, Banking, Consumer Lending, Commercial Lending, Credit Analysis, Commercial Banking, Credit Cards, Financial Analysis, Analysis, Credit Unions, Sales, Credit, Mortgage Lending, Loan Servicing, Underwriting, Risk Management, Investments, Management, Portfolio Management, Finance, Leadership, Call Centers, Home Equity Loans, Commercial Mortgages, Financial Services, Customer Service, Relationship Management, Microsoft Office, Outlook, Time Management, Mentoring, Team Building, Vendor Management, Team Leadership, Coaching, Project Management, Training, Strategic Planning, Business Analysis, Program Management, Payments, Business Development, Customer Retention, Customer Satisfaction, Microsoft Word, Microsoft Excel, Software Documentation, Petroleum, Oil, Supervisory Skills
Education
University of Phoenix 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Human Services Management
Axia College 2008 — 2010
Associate of Arts (A.A.), Business Management
Hondo High School 1998 — 2002
Diploma
Halliburton August 2015 - Present
Halliburton July 2014 - Present
Security Service Federal Credit Union July 2011 - August 2014
Security Service Federal Credit Union 2009 - 2011
Security Service Federal Credit Union 2005 - 2009
Citi 2003 - 2005
West Telemarketing 2002 - 2003
Skills
Loans, Banking, Consumer Lending, Commercial Lending, Credit Analysis, Commercial Banking, Credit Cards, Financial Analysis, Analysis, Credit Unions, Sales, Credit, Mortgage Lending, Loan Servicing, Underwriting, Risk Management, Investments, Management, Portfolio Management, Finance, Leadership, Call Centers, Home Equity Loans, Commercial Mortgages, Financial Services, Customer Service, Relationship Management, Microsoft Office, Outlook, Time Management, Mentoring, Team Building, Vendor Management, Team Leadership, Coaching, Project Management, Training, Strategic Planning, Business Analysis, Program Management, Payments, Business Development, Customer Retention, Customer Satisfaction, Microsoft Word, Microsoft Excel, Software Documentation, Petroleum, Oil, Supervisory Skills
Education
University of Phoenix 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Human Services Management
Axia College 2008 — 2010
Associate of Arts (A.A.), Business Management
Hondo High School 1998 — 2002
Diploma
Christi Brogan Christi Brogan's West Telemarketing Experience March 1993 - August 1995
Job Church Hostess/Wednesday Night Meal Coordinator at First Baptist Church of Boerne, TX
Industry Food Production
Experience
First Baptist Church of Boerne, TX September 2014 - Present
Brogan Family April 2008 - Present
Christi's Creations March 2012 - September 2014
CREATION CONCEPTS April 1995 - December 2007
Sitel August 1995 - March 1996
West Telemarketing March 1993 - August 1995
University United Methodist Church October 1994 - April 1995
ACT III Theater Corporation - Galaxy 14 Theater February 1993 - September 1993
Romano's Macaroni Grill April 1992 - February 1993
Skills
Microsoft Office, Customer Service, Microsoft Word, Photoshop, HTML, Microsoft Excel, PowerPoint, Data Entry, Editing, Web Design, Software Documentation, Outlook, Windows, Troubleshooting, Photography, Team Building, Management, Sales, Training, Event Planning, Social Media, Public Speaking, Strategic Planning
Education
The University of Texas at San Antonio 1993 — 1995
University of North Texas 1991 — 1992
Musical Theatre
First Baptist Church of Boerne, TX September 2014 - Present
Brogan Family April 2008 - Present
Christi's Creations March 2012 - September 2014
CREATION CONCEPTS April 1995 - December 2007
Sitel August 1995 - March 1996
West Telemarketing March 1993 - August 1995
University United Methodist Church October 1994 - April 1995
ACT III Theater Corporation - Galaxy 14 Theater February 1993 - September 1993
Romano's Macaroni Grill April 1992 - February 1993
Skills
Microsoft Office, Customer Service, Microsoft Word, Photoshop, HTML, Microsoft Excel, PowerPoint, Data Entry, Editing, Web Design, Software Documentation, Outlook, Windows, Troubleshooting, Photography, Team Building, Management, Sales, Training, Event Planning, Social Media, Public Speaking, Strategic Planning
Education
The University of Texas at San Antonio 1993 — 1995
University of North Texas 1991 — 1992
Musical Theatre
Jerry Gaspard Jerry Gaspard's West Telemarketing Experience June 2004 - July 2005
Job Sr. Developer at Accenture
Industry Management Consulting
Experience
Accenture August 2008 - Present
Best Buy October 2005 - Present
Barrister Global Services Network July 2005 - Present
West Telemarketing June 2004 - July 2005
Rivercity Merchandising August 1999 - April 2004
Skills
Pega PRPC, jQuery, Java, J2EE, Hibernate, Spring, HTML, JavaScript, XML, C++, IceFaces, Java Enterprise Edition, Integration, SQL, Software Project..., Programming, Servers, Project Management, Troubleshooting, Unix, Spring Framework, Access, Management, Databases, SDLC, Oracle, Requirements Analysis, Software Installation
Education
Texas Lutheran University 1999 — 2003
BS, Computer Science
Brackenridge HS 1995 — 1999
Accenture August 2008 - Present
Best Buy October 2005 - Present
Barrister Global Services Network July 2005 - Present
West Telemarketing June 2004 - July 2005
Rivercity Merchandising August 1999 - April 2004
Skills
Pega PRPC, jQuery, Java, J2EE, Hibernate, Spring, HTML, JavaScript, XML, C++, IceFaces, Java Enterprise Edition, Integration, SQL, Software Project..., Programming, Servers, Project Management, Troubleshooting, Unix, Spring Framework, Access, Management, Databases, SDLC, Oracle, Requirements Analysis, Software Installation
Education
Texas Lutheran University 1999 — 2003
BS, Computer Science
Brackenridge HS 1995 — 1999
David Fichna David Fichna's West Telemarketing Experience 2002 - 2003
Job Business Analyst, SMB Solutions at Infogroup
Industry Marketing and Advertising
Experience
Infogroup January 2013 - Present
Infogroup October 2010 - December 2012
InfoGroup February 2010 - October 2010
infoUSA September 2007 - February 2010
R&D Home Improvement 2004 - 2007
West Telemarketing 2002 - 2003
Concentra Solutions 2000 - 2002
APAC Customer Services 1992 - 2000
Skills
Salesforce.com, Lead Generation, Direct Marketing, Account Management, CRM, Email Marketing, Customer Service, Customer Experience, Web Analytics, Customer Acquisition, Customer Retention, Management, B2B, Analytics, Call Centers, Sales, Strategic Partnerships, Multi-channel Marketing, Database Marketing, Segmentation, B2B Marketing, Product Management, Direct Mail, Online Marketing, Digital Marketing
Education
University of Nebraska at Omaha
Marketing
Infogroup January 2013 - Present
Infogroup October 2010 - December 2012
InfoGroup February 2010 - October 2010
infoUSA September 2007 - February 2010
R&D Home Improvement 2004 - 2007
West Telemarketing 2002 - 2003
Concentra Solutions 2000 - 2002
APAC Customer Services 1992 - 2000
Skills
Salesforce.com, Lead Generation, Direct Marketing, Account Management, CRM, Email Marketing, Customer Service, Customer Experience, Web Analytics, Customer Acquisition, Customer Retention, Management, B2B, Analytics, Call Centers, Sales, Strategic Partnerships, Multi-channel Marketing, Database Marketing, Segmentation, B2B Marketing, Product Management, Direct Mail, Online Marketing, Digital Marketing
Education
University of Nebraska at Omaha
Marketing
Wilbert Armstead Wilbert Armstead's West Telemarketing Experience October 2004 - March 2005
Job Customer Service Supervisor at Ollies Bargain Outlets
Industry Retail
Experience
Ollies Bargain Outlets May 2006 - Present
Ollies Bargain Outlets February 2007 - October 2011
West Telemarketing October 2004 - March 2005
Skills
Customer Service, Retail, Customer Satisfaction, Teamwork, Team Leadership, Outlook, Team Building, Microsoft Word, Microsoft Excel, Performance Management, Microsoft Office, PowerPoint
Education
Shaw University 2007 — 2013
Business Adminstration:Management
Ollies Bargain Outlets May 2006 - Present
Ollies Bargain Outlets February 2007 - October 2011
West Telemarketing October 2004 - March 2005
Skills
Customer Service, Retail, Customer Satisfaction, Teamwork, Team Leadership, Outlook, Team Building, Microsoft Word, Microsoft Excel, Performance Management, Microsoft Office, PowerPoint
Education
Shaw University 2007 — 2013
Business Adminstration:Management
Kristi Caskey Kristi Caskey's West Telemarketing Experience 2015 - 2015
Job 7th and 8th ELAR Teaching at Natalia Independent School District
Industry Real Estate
Experience
Natalia Independent School District August 2011 - Present
West Telemarketing 2015 - 2015
West Telemarketing 2015 - 2015
Sivage Homes March 2011 - August 2011
North East Independent School District August 1985 - June 2009
Skills
Marketing Strategy, Strategic Planning, Public Speaking, Sales, Team Building, Real Estate, Customer Service, Budgets, Coaching, Management, Teaching, Team Leadership, Educational Leadership, Lesson Planning, Nonprofits, Leadership Development
Education
Texas A&M University-Kingsville 1999 — 2002
Masters of Science, Administration
Texas State University 1980 — 1983
Bachelor of Science, Education
Natalia Independent School District August 2011 - Present
West Telemarketing 2015 - 2015
West Telemarketing 2015 - 2015
Sivage Homes March 2011 - August 2011
North East Independent School District August 1985 - June 2009
Skills
Marketing Strategy, Strategic Planning, Public Speaking, Sales, Team Building, Real Estate, Customer Service, Budgets, Coaching, Management, Teaching, Team Leadership, Educational Leadership, Lesson Planning, Nonprofits, Leadership Development
Education
Texas A&M University-Kingsville 1999 — 2002
Masters of Science, Administration
Texas State University 1980 — 1983
Bachelor of Science, Education
Brad Hunt Brad Hunt's West Telemarketing Experience 1995 - 1999
Job Operations Technology Sr. Consultant for CVS Caremark Corporation
Industry Pharmaceuticals
Experience
CVS Caremark Corporation March 2012 - Present
Acro Service Corp August 2010 - March 2012
Accenture April 2010 - August 2010
Verizon November 2005 - March 2010
MCIWorldcom November 1998 - November 2005
West Telemarketing 1995 - 1999
Skills
Team Building, Customer Service, Call Center, Process Improvement, Process Management, Project Coordination, Project Implementation, Staffing Services, SDLC, User Acceptance Testing, BPO, International Project..., Product Management, Order Management, Requirements Analysis, Requirements Gathering, Business Requirements, Business Analysis, Project Management, Program Management, Cross-functional Team..., Data Analysis, System Deployment, System Development, Regression Testing, Telecommunications, Supply Chain Management, Call Centers, Leadership, Account Management, Vendor Management, Training, Management, Troubleshooting, Quality Assurance, Recruiting, Business Process..., CRM, PMP, Visio, Networking, Product Development, Team Leadership, Integration, SharePoint, Change Management, Analysis, Access, Business Intelligence, Management Consulting
Education
Villanova University 2013 — 2014
Master's Certificate, Business Analysis
San Antonio College 1997 — 1999
CVS Caremark Corporation March 2012 - Present
Acro Service Corp August 2010 - March 2012
Accenture April 2010 - August 2010
Verizon November 2005 - March 2010
MCIWorldcom November 1998 - November 2005
West Telemarketing 1995 - 1999
Skills
Team Building, Customer Service, Call Center, Process Improvement, Process Management, Project Coordination, Project Implementation, Staffing Services, SDLC, User Acceptance Testing, BPO, International Project..., Product Management, Order Management, Requirements Analysis, Requirements Gathering, Business Requirements, Business Analysis, Project Management, Program Management, Cross-functional Team..., Data Analysis, System Deployment, System Development, Regression Testing, Telecommunications, Supply Chain Management, Call Centers, Leadership, Account Management, Vendor Management, Training, Management, Troubleshooting, Quality Assurance, Recruiting, Business Process..., CRM, PMP, Visio, Networking, Product Development, Team Leadership, Integration, SharePoint, Change Management, Analysis, Access, Business Intelligence, Management Consulting
Education
Villanova University 2013 — 2014
Master's Certificate, Business Analysis
San Antonio College 1997 — 1999
Aaron Richard Aaron Richard's West Telemarketing Experience March 2003 - May 2004
Job Claims Customer Service at Lincoln Financial Group
Industry Financial Services
Experience
Lincoln Financial Group October 2012 - Present
Dell Services March 2010 - October 2012
PayPal September 2007 - January 2009
PayPal October 2006 - September 2007
E-Mail Solutions Inc June 2004 - September 2006
West Telemarketing March 2003 - May 2004
Skills
Technical Support, Life Insurance, Customer Service, International Liaison, Business Process..., Training, Risk Assessment, Term Life Insurance, Permanent Life Insurance, Fixed Annuities, Tablet PC, Call Centers, XP, Access, Windows 7, Troubleshooting, Insurance, Windows XP
Education
University of Nebraska at Omaha 2003 — 2004
Geography
University of Missouri-Columbia 1999 — 2002
Geography
Napoleon High School 1995 — 1999
Lincoln Financial Group October 2012 - Present
Dell Services March 2010 - October 2012
PayPal September 2007 - January 2009
PayPal October 2006 - September 2007
E-Mail Solutions Inc June 2004 - September 2006
West Telemarketing March 2003 - May 2004
Skills
Technical Support, Life Insurance, Customer Service, International Liaison, Business Process..., Training, Risk Assessment, Term Life Insurance, Permanent Life Insurance, Fixed Annuities, Tablet PC, Call Centers, XP, Access, Windows 7, Troubleshooting, Insurance, Windows XP
Education
University of Nebraska at Omaha 2003 — 2004
Geography
University of Missouri-Columbia 1999 — 2002
Geography
Napoleon High School 1995 — 1999
Suesette Swanigan's West Telemarketing Experience October 2005 - May 2006
Job Data entry, Customer service, Driver
Industry Consumer Services
Experience
MAXIMUS May 2014 - Present
Capital Source Corporation December 2013 - May 2014
Aerotek October 2013 - December 2013
Travelocity Business August 2013 - October 2013
dairyland buses inc September 2007 - June 2013
West Telemarketing October 2005 - May 2006
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Data Entry, Customer Satisfaction, Process Scheduler, Inventory Management, Outlook, Team Building, Microsoft Excel, Time Management, Telephone Skills, Leadership, Team Leadership, Training, Teamwork, Administration, Call Centers, Inventory Control, Sales, System Administration, Fax, Critical Thinking, Data Analysis
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Administration and Management, General, 3.9
MAXIMUS May 2014 - Present
Capital Source Corporation December 2013 - May 2014
Aerotek October 2013 - December 2013
Travelocity Business August 2013 - October 2013
dairyland buses inc September 2007 - June 2013
West Telemarketing October 2005 - May 2006
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Data Entry, Customer Satisfaction, Process Scheduler, Inventory Management, Outlook, Team Building, Microsoft Excel, Time Management, Telephone Skills, Leadership, Team Leadership, Training, Teamwork, Administration, Call Centers, Inventory Control, Sales, System Administration, Fax, Critical Thinking, Data Analysis
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Administration and Management, General, 3.9
Carolyn (Wright) Bishop Carolyn (Wright) Bishop's West Telemarketing Experience 1996 - 2000
Job Creative Director, Owner at Type Specific
Industry Photography
Experience
Type Specific April 2012 - Present
Kay Bishop Photography June 2010 - Present
The Psychological Corporation September 2002 - October 2003
Open Systems Group June 2001 - June 2002
West Telemarketing 1996 - 2000
Ventana Corporation 1998 - 1999
Skills
Blogging, Social Media, Microsoft Office, Graphic Design, Web Design, Photography, Editing
Education
Alamo Heights High School 1983 — 1987
San Antonio College
Type Specific April 2012 - Present
Kay Bishop Photography June 2010 - Present
The Psychological Corporation September 2002 - October 2003
Open Systems Group June 2001 - June 2002
West Telemarketing 1996 - 2000
Ventana Corporation 1998 - 1999
Skills
Blogging, Social Media, Microsoft Office, Graphic Design, Web Design, Photography, Editing
Education
Alamo Heights High School 1983 — 1987
San Antonio College
Federico Brennittelli Federico Brennittelli's West Telemarketing Experience January 1992 - June 1996
Job Account Manager
Industry Internet
Experience
Logix Communications August 2015 - Present
Carenet Healthcare Services May 2011 - July 2015
West Business Services January 2006 - November 2009
BTG December 2004 - January 2006
West Business Services September 2002 - January 2004
XO Communications, Inc January 2000 - May 2002
Direct Communications, Inc July 1999 - January 2000
NOS Communications, Inc July 1996 - June 1999
West Telemarketing January 1992 - June 1996
Skills
Sales Management, Leadership, Operations Management, Coaching, Sales, Sales Process, Management, Call Centers, Performance Management, Customer Satisfaction, Employee Relations, CRM, Team Building, B2B, Sales Operations, Training, Customer Service, Marketing Strategy, Human Resources, Start-ups, Customer Retention, Cold Calling, Account Management, Selling, Budgets, Direct Sales, Process Improvement, Salesforce.com, Business Development, Executive Management, Team Leadership, New Business Development, Strategic Planning, Networking, Telecommunications, Public Speaking, Healthcare, Employee Benefits
Education
8/2003University of Texas at San AntonioUS-Texas 2000 — 2003
Bachelor's DegreeBA, Communication; Speech
The University of Texas at San Antonio 2000 — 2003
Bachelor of Arts, Communication
Logix Communications August 2015 - Present
Carenet Healthcare Services May 2011 - July 2015
West Business Services January 2006 - November 2009
BTG December 2004 - January 2006
West Business Services September 2002 - January 2004
XO Communications, Inc January 2000 - May 2002
Direct Communications, Inc July 1999 - January 2000
NOS Communications, Inc July 1996 - June 1999
West Telemarketing January 1992 - June 1996
Skills
Sales Management, Leadership, Operations Management, Coaching, Sales, Sales Process, Management, Call Centers, Performance Management, Customer Satisfaction, Employee Relations, CRM, Team Building, B2B, Sales Operations, Training, Customer Service, Marketing Strategy, Human Resources, Start-ups, Customer Retention, Cold Calling, Account Management, Selling, Budgets, Direct Sales, Process Improvement, Salesforce.com, Business Development, Executive Management, Team Leadership, New Business Development, Strategic Planning, Networking, Telecommunications, Public Speaking, Healthcare, Employee Benefits
Education
8/2003University of Texas at San AntonioUS-Texas 2000 — 2003
Bachelor's DegreeBA, Communication; Speech
The University of Texas at San Antonio 2000 — 2003
Bachelor of Arts, Communication
Linda Driggars Linda Driggars's West Telemarketing Experience September 1993 - October 2004
Job CREW TRAINER at McDonald's
Industry Restaurants
Experience
McDonald's January 2007 - Present
West Telemarketing September 1993 - October 2004
US Navy February 1980 - August 1993
Skills
Type over 50+ wpm, Microsoft Office, PowerPoint, Printers, Xerox Printers, Spreadsheets, Human Resources, Administrative..., Hospitality, Internet, Leadership, Calculator, Payroll, Cashiering, 10 Key, Military, Office Administration, Data Entry, Customer Service, Employee Relations, Employee Training, Microsoft Excel, Sales, Strategic Planning, Team Building, Teamwork, Time Management, Training
Education
Navy leadership school 1983 — 1993
Military Leadership
CTA SCHOOL (BUSINESS) 1981 — 1981
TECHNICAL, Business Administration and Management, General
University of Maryland University College 1981 — 1981
Sociology
University of Maryland University College 1981 — 1981
history 156
Hope High School 1977 — 1980
DIPLOMA, General Studies
McDonald's January 2007 - Present
West Telemarketing September 1993 - October 2004
US Navy February 1980 - August 1993
Skills
Type over 50+ wpm, Microsoft Office, PowerPoint, Printers, Xerox Printers, Spreadsheets, Human Resources, Administrative..., Hospitality, Internet, Leadership, Calculator, Payroll, Cashiering, 10 Key, Military, Office Administration, Data Entry, Customer Service, Employee Relations, Employee Training, Microsoft Excel, Sales, Strategic Planning, Team Building, Teamwork, Time Management, Training
Education
Navy leadership school 1983 — 1993
Military Leadership
CTA SCHOOL (BUSINESS) 1981 — 1981
TECHNICAL, Business Administration and Management, General
University of Maryland University College 1981 — 1981
Sociology
University of Maryland University College 1981 — 1981
history 156
Hope High School 1977 — 1980
DIPLOMA, General Studies
Janet Desselles Janet Desselles's West Telemarketing Experience February 1994 - July 1994
Job Flight Attendant with 16 years experience, including calm, effective leadership and superior customer service skills.
Industry Airlines/Aviation
Experience
Southwest Airlines February 1997 - Present
Adecco Group January 2003 - January 2004
State Farm Insurance February 2003 - July 2003
Datamark September 2001 - January 2002
National Census Bureau February 2000 - July 2000
National Security Containers September 1996 - January 1997
Target June 1996 - October 1996
Houston's Restaurants January 1995 - June 1995
West Telemarketing February 1994 - July 1994
H.E.B. Grocery Store June 1993 - April 1994
Skills
Fluent French, Spokesperson Training, Strategic Planning..., Retreat Facilitation, Large Group Facilitation, Flights, Strategic Planning, Workshop Facilitation, Airport Management, Leadership, Civil Aviation, Airlines, Flight Training, Aviation, Airline Management, Crew Resource Management, Training, Administration, Human Factors, Airworthiness, Time Management, Teamwork, Data Entry, General Aviation, Business Aviation, Team Leadership, Employee Relations, Research, Charter, Flight Planning, Flight Safety, Airports, Aircraft, Commercial Aviation, Airline Reservations, Event Planning, Ticketing, Team Building, Operations Management, Airline Ticketing, Human Resources, Ground Handling, International Flight..., Process Scheduler, Interviews, Outlook, Project Planning
Education
The University of Texas at El Paso 2011 — 2011
Public Relations/ French/ Psychology
University for People at Southwest Airlines(Phoenix) 2000 — 2000
Certificate, Microsoft Office Suite- Word, Powerpoint, Access, Excel
Riverside High School 1988 — 1992
Diploma, Honors Math, Science, Computer Programming, Data Entry
Southwest Airlines February 1997 - Present
Adecco Group January 2003 - January 2004
State Farm Insurance February 2003 - July 2003
Datamark September 2001 - January 2002
National Census Bureau February 2000 - July 2000
National Security Containers September 1996 - January 1997
Target June 1996 - October 1996
Houston's Restaurants January 1995 - June 1995
West Telemarketing February 1994 - July 1994
H.E.B. Grocery Store June 1993 - April 1994
Skills
Fluent French, Spokesperson Training, Strategic Planning..., Retreat Facilitation, Large Group Facilitation, Flights, Strategic Planning, Workshop Facilitation, Airport Management, Leadership, Civil Aviation, Airlines, Flight Training, Aviation, Airline Management, Crew Resource Management, Training, Administration, Human Factors, Airworthiness, Time Management, Teamwork, Data Entry, General Aviation, Business Aviation, Team Leadership, Employee Relations, Research, Charter, Flight Planning, Flight Safety, Airports, Aircraft, Commercial Aviation, Airline Reservations, Event Planning, Ticketing, Team Building, Operations Management, Airline Ticketing, Human Resources, Ground Handling, International Flight..., Process Scheduler, Interviews, Outlook, Project Planning
Education
The University of Texas at El Paso 2011 — 2011
Public Relations/ French/ Psychology
University for People at Southwest Airlines(Phoenix) 2000 — 2000
Certificate, Microsoft Office Suite- Word, Powerpoint, Access, Excel
Riverside High School 1988 — 1992
Diploma, Honors Math, Science, Computer Programming, Data Entry
Lance Sons's West Telemarketing Experience September 1995 - July 1997
Job Information Technology Executive
Industry Information Technology and Services
Experience
General Motors May 2013 - December 2014
Dell January 2011 - July 2012
Dell September 2006 - February 2011
Dell January 2003 - September 2006
Dell March 1999 - March 2003
Dell July 1997 - March 1999
West Telemarketing September 1995 - July 1997
Skills
IT Strategy, IT Management, Vendor Management, Program Management, SDLC, Disaster Recovery, Business Analysis, Enterprise Architecture, Cloud Computing, PMO, Integration, SaaS, Pre-sales, Governance, Data Center, Agile Methodologies, Business Intelligence, Service Delivery, Project Portfolio..., ERP, IT Service Management, Requirements Analysis, Management, PMP, Software Project..., ITIL, Solution Architecture, Software Development, Virtualization, SharePoint, IT Operations, Outsourcing, Business Process..., CRM, Information Technology, Leadership, Enterprise Software, IT Outsourcing, Business Continuity, System Deployment, Data Warehousing, Business Process, Cross-functional Team...
Education
The University of Texas at Austin - The Red McCombs School of Business
Bachelor of Business Administration (BBA), Management Information Systems, General
General Motors May 2013 - December 2014
Dell January 2011 - July 2012
Dell September 2006 - February 2011
Dell January 2003 - September 2006
Dell March 1999 - March 2003
Dell July 1997 - March 1999
West Telemarketing September 1995 - July 1997
Skills
IT Strategy, IT Management, Vendor Management, Program Management, SDLC, Disaster Recovery, Business Analysis, Enterprise Architecture, Cloud Computing, PMO, Integration, SaaS, Pre-sales, Governance, Data Center, Agile Methodologies, Business Intelligence, Service Delivery, Project Portfolio..., ERP, IT Service Management, Requirements Analysis, Management, PMP, Software Project..., ITIL, Solution Architecture, Software Development, Virtualization, SharePoint, IT Operations, Outsourcing, Business Process..., CRM, Information Technology, Leadership, Enterprise Software, IT Outsourcing, Business Continuity, System Deployment, Data Warehousing, Business Process, Cross-functional Team...
Education
The University of Texas at Austin - The Red McCombs School of Business
Bachelor of Business Administration (BBA), Management Information Systems, General
Jermaine Joiner Jermaine Joiner's West Telemarketing Experience June 2001 - August 2001
Job Financial Service Professional with Mass Mutual
Industry Financial Services
Experience
Mass Mutual June 2011 - Present
Mass Mutual 2011 - 2012
Wells Fargo Bank November 2006 - June 2011
Best Buy May 2004 - November 2006
West Telemarketing June 2001 - August 2001
Skills
Microsoft Office, PeopleSoft, Life Insurance, Disability Insurance, Long Term Care Insurance, Marketing Strategy, Fact Finding, Retirement, Health Insurance, Group Life, Group Health
Education
Texas Southern University 2001 — 2005
Bachelor, Science Business Administration
Sam Houston High School 1996 — 2001
Degree, General Studies
Mass Mutual June 2011 - Present
Mass Mutual 2011 - 2012
Wells Fargo Bank November 2006 - June 2011
Best Buy May 2004 - November 2006
West Telemarketing June 2001 - August 2001
Skills
Microsoft Office, PeopleSoft, Life Insurance, Disability Insurance, Long Term Care Insurance, Marketing Strategy, Fact Finding, Retirement, Health Insurance, Group Life, Group Health
Education
Texas Southern University 2001 — 2005
Bachelor, Science Business Administration
Sam Houston High School 1996 — 2001
Degree, General Studies
Rick Scheel's West Telemarketing Experience 1991 - 1992
Job Sr VP of Business Development at Carenet Healthcare Services, Sales Rainmaker
Industry Health, Wellness and Fitness
Experience
Carenet January 2009 - Present
United Health / Fiserv Health / UMR 2001 - 2007
Benefit Planners 1994 - 2001
West Telemarketing 1991 - 1992
Datapoint 1980 - 1991
Skills
Leadership, Managed Care, Healthcare, Strategic Planning, Medicare, Health Insurance, Account Management, Management, Employee Benefits, Sales, Sales Management, Medicaid, Team Building, Selling, Process Improvement, Insurance, Healthcare Industry, New Business Development, Executive Management, Business Development, Pharmacy Benefit..., Team Leadership, Strategic Partnerships, Healthcare Information..., Sales Operations, Salesforce.com, Call Centers, Direct Sales, Customer Service, Product Development, Thought Leadership, Process Engineering, Benefits Administration, Customer Relations, Sales Support, Client Retention, Contract Negotiation, Organizational..., Pricing, Business Strategy, B2B, Healthcare IT, Business Planning, HIPAA, Customer Retention, Call Center, Consultative Selling, Contract Negotiations, PBM, Benefits
Education
San Antonio College 1979 — 1982
Associates Degree, Computer Programming
Carenet January 2009 - Present
United Health / Fiserv Health / UMR 2001 - 2007
Benefit Planners 1994 - 2001
West Telemarketing 1991 - 1992
Datapoint 1980 - 1991
Skills
Leadership, Managed Care, Healthcare, Strategic Planning, Medicare, Health Insurance, Account Management, Management, Employee Benefits, Sales, Sales Management, Medicaid, Team Building, Selling, Process Improvement, Insurance, Healthcare Industry, New Business Development, Executive Management, Business Development, Pharmacy Benefit..., Team Leadership, Strategic Partnerships, Healthcare Information..., Sales Operations, Salesforce.com, Call Centers, Direct Sales, Customer Service, Product Development, Thought Leadership, Process Engineering, Benefits Administration, Customer Relations, Sales Support, Client Retention, Contract Negotiation, Organizational..., Pricing, Business Strategy, B2B, Healthcare IT, Business Planning, HIPAA, Customer Retention, Call Center, Consultative Selling, Contract Negotiations, PBM, Benefits
Education
San Antonio College 1979 — 1982
Associates Degree, Computer Programming
Carlos T Medina's West Telemarketing Experience September 2003 - September 2004
Job Network Operations Manager at AlliedBarton Security Services
Industry Security and Investigations
Experience
AlliedBarton Security Services March 2007 - Present
Initial Security December 2005 - January 2007
Robert Half Technology January 2005 - January 2006
Hallmark Institute of Technology 2005 - 2006
West Telemarketing September 2003 - September 2004
West Corporation 2001 - 2003
Skills
Disaster Recovery, Troubleshooting, Software Documentation, Security, Windows 7, Network Administration, Vendor Management, Data Center, Cisco Technologies, System Administration, Active Directory, Switches, Networking, Security+, Business Continuity, Management, CompTIA Security+, Leadership
Education
University of the Incarnate Word 2007 — 2011
BAAS, Business Administration
San Antonio College 1996 — 2000
Associates, Computer Information Systems
AlliedBarton Security Services March 2007 - Present
Initial Security December 2005 - January 2007
Robert Half Technology January 2005 - January 2006
Hallmark Institute of Technology 2005 - 2006
West Telemarketing September 2003 - September 2004
West Corporation 2001 - 2003
Skills
Disaster Recovery, Troubleshooting, Software Documentation, Security, Windows 7, Network Administration, Vendor Management, Data Center, Cisco Technologies, System Administration, Active Directory, Switches, Networking, Security+, Business Continuity, Management, CompTIA Security+, Leadership
Education
University of the Incarnate Word 2007 — 2011
BAAS, Business Administration
San Antonio College 1996 — 2000
Associates, Computer Information Systems
Jack Nichols Jack Nichols's West Telemarketing Experience December 1995 - May 1996
Job owner at JBN Software
Industry Computer Software
Experience
JBN Software November 2009 - Present
TestAmerica Laboratories, Inc. March 2008 - November 2009
Reed Group June 2004 - March 2008
Level 3 Communications April 2004 - June 2004
US Department of Energy October 2001 - January 2004
LeadsOnline March 2001 - July 2001
ECOM Trading June 2000 - March 2001
Citizens Communications July 1998 - June 2000
US Air Force May 1996 - July 1998
West Telemarketing December 1995 - May 1996
Skills
jQuery, Visual Studio, Microsoft SQL Server, Agile Methodologies, Databases, ASP, Web Applications, Web Services, CSS, IIS, OOP, .NET, Silverlight, ASP.NET, C#, JSON, JavaScript, Visual Basic, MVC, XML, Crystal Reports, Management, Scrum, WCF, TFS, SQL, Object Oriented Design, Database Design, Web Development, T-SQL, Programming, Active Directory, Access, Quality Assurance, AJAX, VBA, HTML, Software Development, Training, Web Design, Database Administration, Program Management, VB.NET, SSRS, WPF, SSIS, LINQ, REST, ASP.NET MVC
Education
San Antonio College 1992 — 1995
Computer Science
JBN Software November 2009 - Present
TestAmerica Laboratories, Inc. March 2008 - November 2009
Reed Group June 2004 - March 2008
Level 3 Communications April 2004 - June 2004
US Department of Energy October 2001 - January 2004
LeadsOnline March 2001 - July 2001
ECOM Trading June 2000 - March 2001
Citizens Communications July 1998 - June 2000
US Air Force May 1996 - July 1998
West Telemarketing December 1995 - May 1996
Skills
jQuery, Visual Studio, Microsoft SQL Server, Agile Methodologies, Databases, ASP, Web Applications, Web Services, CSS, IIS, OOP, .NET, Silverlight, ASP.NET, C#, JSON, JavaScript, Visual Basic, MVC, XML, Crystal Reports, Management, Scrum, WCF, TFS, SQL, Object Oriented Design, Database Design, Web Development, T-SQL, Programming, Active Directory, Access, Quality Assurance, AJAX, VBA, HTML, Software Development, Training, Web Design, Database Administration, Program Management, VB.NET, SSRS, WPF, SSIS, LINQ, REST, ASP.NET MVC
Education
San Antonio College 1992 — 1995
Computer Science
Yolanda Silva Yolanda Silva's West Telemarketing Experience August 2004 - March 2006
Job Communications Program Manager at Sprint
Industry Telecommunications
Experience
Sprint Nextel July 2010 - Present
Sprint June 2007 - July 2010
Sprint December 2005 - June 2007
West Telemarketing August 2004 - March 2006
Skills
Leadership, Customer Service, Team Building, Call Centers, Telecommunications, Program Management, Customer Experience, Project Management, Microsoft Office, Training, Public Speaking, PowerPoint, Team Leadership, Customer Satisfaction, Coaching, Marketing, Microsoft Excel, Wireless, Cross-functional Team..., Microsoft Word, Time Management, Contract Negotiation, Process Improvement, Management, Event Planning, Marketing Communications, Social Media, Social Media..., Social Media Marketing, Corporate Communications, Internal Communications, Public Relations, SharePoint, SharePoint Designer, Web Analytics, Event Management, Corporate Events, Employee Training
Education
Strayer University 2013 — 2016
Bachelor's Degree, Business Administration and Management, Marketing, 4.0
Sprint Nextel July 2010 - Present
Sprint June 2007 - July 2010
Sprint December 2005 - June 2007
West Telemarketing August 2004 - March 2006
Skills
Leadership, Customer Service, Team Building, Call Centers, Telecommunications, Program Management, Customer Experience, Project Management, Microsoft Office, Training, Public Speaking, PowerPoint, Team Leadership, Customer Satisfaction, Coaching, Marketing, Microsoft Excel, Wireless, Cross-functional Team..., Microsoft Word, Time Management, Contract Negotiation, Process Improvement, Management, Event Planning, Marketing Communications, Social Media, Social Media..., Social Media Marketing, Corporate Communications, Internal Communications, Public Relations, SharePoint, SharePoint Designer, Web Analytics, Event Management, Corporate Events, Employee Training
Education
Strayer University 2013 — 2016
Bachelor's Degree, Business Administration and Management, Marketing, 4.0
Sherrell Bolden Sherrell Bolden's West Telemarketing Experience June 2000 - June 2002
Job Medical Device Sales
Industry Computer Hardware
Experience
Ethicon Endo-Surgery a Johnson & Johnson Company 2013 - Present
Dell August 2012 - January 2013
Dell Computers September 2008 - August 2012
Dell Computers July 2006 - May 2008
Dell Computers July 2006 - August 2007
Southern Illinois University Carbondale July 2002 - July 2006
West Telemarketing June 2000 - June 2002
Skills
Strategic Communications, Qualitative Research, Highly Adaptable, Organizing, Community Organizing, Account Management, Revenue Forecasting, Cross-functional Team..., Strategic Leadership, Time Management, Multitasker, Problem Solving, Determination, Business Resilience, Delivering Results, Driving Results, Team Oriented, Project Planning, Self Starter, Self-confidence, Fast Learner, Key Account Management, Team-oriented, Team Leadership, Direct Sales, Sales Management, Strategy, Solution Selling, Selling, Cloud Computing, Sales Operations, Salesforce.com, Sales, CRM, Customer Service, Channel Partners, Enterprise Software, Leadership, Competitive Analysis, Sales Presentations, Call Centers, Product Launch, Business Development, Building Relationships, Lead Generation, Strategic Partnerships, Selling Skills, B2B, Sales Force Development, Customer Retention
Education
Southern Illinois University, Carbondale 2004 — 2006
Master's of Science in Workforce Education, Workforce Education
Ethicon Endo-Surgery a Johnson & Johnson Company 2013 - Present
Dell August 2012 - January 2013
Dell Computers September 2008 - August 2012
Dell Computers July 2006 - May 2008
Dell Computers July 2006 - August 2007
Southern Illinois University Carbondale July 2002 - July 2006
West Telemarketing June 2000 - June 2002
Skills
Strategic Communications, Qualitative Research, Highly Adaptable, Organizing, Community Organizing, Account Management, Revenue Forecasting, Cross-functional Team..., Strategic Leadership, Time Management, Multitasker, Problem Solving, Determination, Business Resilience, Delivering Results, Driving Results, Team Oriented, Project Planning, Self Starter, Self-confidence, Fast Learner, Key Account Management, Team-oriented, Team Leadership, Direct Sales, Sales Management, Strategy, Solution Selling, Selling, Cloud Computing, Sales Operations, Salesforce.com, Sales, CRM, Customer Service, Channel Partners, Enterprise Software, Leadership, Competitive Analysis, Sales Presentations, Call Centers, Product Launch, Business Development, Building Relationships, Lead Generation, Strategic Partnerships, Selling Skills, B2B, Sales Force Development, Customer Retention
Education
Southern Illinois University, Carbondale 2004 — 2006
Master's of Science in Workforce Education, Workforce Education
sharon riles sharon riles's West Telemarketing Experience April 2001 - June 2006
Job warehouse associate at uncommon goods
Industry Warehousing
Experience
uncommon goods November 2010 - Present
West Telemarketing April 2001 - June 2006
Kmart Corporation February 2000 - April 2001
MCI Phone company January 2000 - March 2001
Skills
Consular Processing, Straight Talk, Speech Writing, Reading, Getting The Job Done, Get Along Well with..., Helping Clients, Hardwork, Dedicated to work, Loyal, Timely Decision Making, Highly detail oriented, Warehouse Management, Customer Service, Customer Satisfaction
Education
College of New Rochelle 2010 — 2014
Bachelor's degree, Psychology
uncommon goods November 2010 - Present
West Telemarketing April 2001 - June 2006
Kmart Corporation February 2000 - April 2001
MCI Phone company January 2000 - March 2001
Skills
Consular Processing, Straight Talk, Speech Writing, Reading, Getting The Job Done, Get Along Well with..., Helping Clients, Hardwork, Dedicated to work, Loyal, Timely Decision Making, Highly detail oriented, Warehouse Management, Customer Service, Customer Satisfaction
Education
College of New Rochelle 2010 — 2014
Bachelor's degree, Psychology
Thomas Mefford Thomas Mefford's West Telemarketing Experience January 1989 - August 1991
Job Data Analyst / Project Management
Industry Research
Experience
Cooperative Institute for Research in Environmental Sciences August 1991 - Present
West Telemarketing January 1989 - August 1991
Skills
Organization and..., Superior Problem Solving, Scientific Instrument..., Data Analysis, Quality Assurance, Working With Diverse..., Project Management, Research, Science, Analysis, Data Collection, Environmental Science, Excel, Microsoft Office, Data Management, Word, Troubleshooting, Climate Change, Problem Solving, Environmental Awareness, Windows, Meteorology, Microsoft Excel, Microsoft Word, Programming, Fortran, Linux, Remote Sensing, Statistics, Databases
Education
University of Nebraska-Lincoln 1984 — 1988
Bachelor of Science, Meteorology and Climatology
Cooperative Institute for Research in Environmental Sciences August 1991 - Present
West Telemarketing January 1989 - August 1991
Skills
Organization and..., Superior Problem Solving, Scientific Instrument..., Data Analysis, Quality Assurance, Working With Diverse..., Project Management, Research, Science, Analysis, Data Collection, Environmental Science, Excel, Microsoft Office, Data Management, Word, Troubleshooting, Climate Change, Problem Solving, Environmental Awareness, Windows, Meteorology, Microsoft Excel, Microsoft Word, Programming, Fortran, Linux, Remote Sensing, Statistics, Databases
Education
University of Nebraska-Lincoln 1984 — 1988
Bachelor of Science, Meteorology and Climatology
Stacy Horton Stacy Horton's West Telemarketing Experience June 2005 - May 2006
Job Nanny at J. Bare
Industry Hospital & Health Care
Experience
Girling Health Care November 2012 - Present
J. Bare May 2006 - Present
West Telemarketing June 2005 - May 2006
Skills
Childcare, Customer Service, Higher Education, Microsoft Office, Microsoft Word, Data Entry, Critical Thinking, Microsoft Excel, Filing
Education
Tulsa Community College 2013 — 2013
PCT, Medical
Tulsa Community College 2009 — 2013
general education leading up to RN
Wings Health Care 2010 — 2010
CNA, Nurse aide
Girling Health Care November 2012 - Present
J. Bare May 2006 - Present
West Telemarketing June 2005 - May 2006
Skills
Childcare, Customer Service, Higher Education, Microsoft Office, Microsoft Word, Data Entry, Critical Thinking, Microsoft Excel, Filing
Education
Tulsa Community College 2013 — 2013
PCT, Medical
Tulsa Community College 2009 — 2013
general education leading up to RN
Wings Health Care 2010 — 2010
CNA, Nurse aide
Cameron H. Thomas Cameron H. Thomas's West Telemarketing Experience September 1986 - August 1987
Job Owner, GTRSALES / Auto Insurance Mart
Industry Real Estate
Experience
GTRSALES / Auto Insurance Mart August 1987 - Present
West Telemarketing September 1986 - August 1987
TierOne Bank February 1981 - December 1983
Skills
Licensed Real Estate..., Licensed P&C Insurance..., Licensed Life Insurance..., P&C Insurance, Short Sales, Licensing, Sellers, Sales Management, Business Planning, Single Family Homes, Rentals, Commercial Real Estate, Selling, Investment Properties, First Time Home Buyers, FHA, Sales, Property Management, New Business Development, Entrepreneurship, Investors, Business Development, Referrals, Team Building, Consulting, Real Estate Development, Strategic Planning, Marketing, Insurance, Coaching, HUD, Public Speaking, Residential Homes, Real Estate Transactions, Contract Negotiation, Negotiation, Small Business, REO, Property, Customer Service, Brokerage, Real Estate, Buyer Representation, Foreclosures, Marketing Strategy, Real Estate License, Condos, Real Property, Move Up Buyers, Buyers
Education
University of Nebraska-Lincoln 1979 — 1983
Bachelor of Science, Business Administration
Burke HS 1976 — 1979
GTRSALES / Auto Insurance Mart August 1987 - Present
West Telemarketing September 1986 - August 1987
TierOne Bank February 1981 - December 1983
Skills
Licensed Real Estate..., Licensed P&C Insurance..., Licensed Life Insurance..., P&C Insurance, Short Sales, Licensing, Sellers, Sales Management, Business Planning, Single Family Homes, Rentals, Commercial Real Estate, Selling, Investment Properties, First Time Home Buyers, FHA, Sales, Property Management, New Business Development, Entrepreneurship, Investors, Business Development, Referrals, Team Building, Consulting, Real Estate Development, Strategic Planning, Marketing, Insurance, Coaching, HUD, Public Speaking, Residential Homes, Real Estate Transactions, Contract Negotiation, Negotiation, Small Business, REO, Property, Customer Service, Brokerage, Real Estate, Buyer Representation, Foreclosures, Marketing Strategy, Real Estate License, Condos, Real Property, Move Up Buyers, Buyers
Education
University of Nebraska-Lincoln 1979 — 1983
Bachelor of Science, Business Administration
Burke HS 1976 — 1979
Celeste Leilani K. Gibson Celeste Leilani K. Gibson's West Telemarketing Experience 2004 - 2005
Job Spanish & English, Inbound Sales & Retention Supervisor
Industry Broadcast Media
Experience
Cox Communications December 2010 - March 2012
Cox Communications June 2010 - December 2010
Time Warner Cable 2009 - 2010
Time Warner Cable 2008 - 2009
Internal Revenue Service 2002 - 2008
USAA 2007 - 2007
Kelly Services 2005 - 2007
West Telemarketing 2004 - 2005
Victoria's Secret 2001 - 2002
Benita Family Center 1998 - 2000
Skills
Law Clerk
Education
Therapeutic Body Concepts 2003 — 2003
Texas State Registered Massage Therapist
St. Mary's University 1986 — 1989
Major: Political Science/International Relations Minor: Law, Minor: Law
Cox Communications December 2010 - March 2012
Cox Communications June 2010 - December 2010
Time Warner Cable 2009 - 2010
Time Warner Cable 2008 - 2009
Internal Revenue Service 2002 - 2008
USAA 2007 - 2007
Kelly Services 2005 - 2007
West Telemarketing 2004 - 2005
Victoria's Secret 2001 - 2002
Benita Family Center 1998 - 2000
Skills
Law Clerk
Education
Therapeutic Body Concepts 2003 — 2003
Texas State Registered Massage Therapist
St. Mary's University 1986 — 1989
Major: Political Science/International Relations Minor: Law, Minor: Law
Robert L. Gilyard's West Telemarketing Experience December 2000 - December 2004
Job Bondfiles Inc Network Owner (BONDFILESINC.TRIPOD.COM)
Industry Marketing and Advertising
Experience
Bondfiles Inc August 2003 - Present
Black Independent Party 2007 - 2015
West Telemarketing December 2000 - December 2004
The Employment Company May 1995 - August 2003
Shirley's Globetrotters September 1996 - February 1997
Skills
Political Consulting, Entertainment Law, Entrepreneurship, Entertainment, law, paralegal, bondfiles inc, inc wallstreet, Modeling, Politics, Advertising, Social Media, Social Media Marketing, Marketing Strategy, Online Marketing, Social Networking, Blogging, Public Relations, Marketing Communications, Promotions, Brand Development, Facebook, Business Strategy, Market Research, New Business Development, Negotiation, Media Relations, Advertising Sales, Copywriting, Strategic Planning, Leadership, Management, Public Speaking, Online Advertising, Retail, Small Business, Customer Service, SEO, Email Marketing
Education
University of Phoenix 2013 — 2015
Bachelor of Applied Science (B.A.S.), Criminal Justice Administration and Management, African American Policy, 3.4
University of Arkansas at Fayetteville 2003 — 2007
Law, Entertainment, 3.3
University of Arkansas at Fort Smith 2003 — 2007
Associate of Applied Science, Law
Bondfiles Inc August 2003 - Present
Black Independent Party 2007 - 2015
West Telemarketing December 2000 - December 2004
The Employment Company May 1995 - August 2003
Shirley's Globetrotters September 1996 - February 1997
Skills
Political Consulting, Entertainment Law, Entrepreneurship, Entertainment, law, paralegal, bondfiles inc, inc wallstreet, Modeling, Politics, Advertising, Social Media, Social Media Marketing, Marketing Strategy, Online Marketing, Social Networking, Blogging, Public Relations, Marketing Communications, Promotions, Brand Development, Facebook, Business Strategy, Market Research, New Business Development, Negotiation, Media Relations, Advertising Sales, Copywriting, Strategic Planning, Leadership, Management, Public Speaking, Online Advertising, Retail, Small Business, Customer Service, SEO, Email Marketing
Education
University of Phoenix 2013 — 2015
Bachelor of Applied Science (B.A.S.), Criminal Justice Administration and Management, African American Policy, 3.4
University of Arkansas at Fayetteville 2003 — 2007
Law, Entertainment, 3.3
University of Arkansas at Fort Smith 2003 — 2007
Associate of Applied Science, Law
Michelle Spring Michelle Spring's West Telemarketing Experience September 2008 - November 2011
Job Contact/Call Center Supervisor
Industry Consumer Services
Experience
LogistiCare May 2014 - August 2015
LogistiCare April 2013 - May 2014
LogistiCare August 2012 - March 2013
West Telemarketing September 2008 - November 2011
Skills
Customer Service, Customer Retention, Call Centers, Leadership, Contact Centers, HIPAA
Education
Pulaski Technical College 2010 — 2013
Computer/Information Technology Administration and Management
Pulaski Technical College
LogistiCare May 2014 - August 2015
LogistiCare April 2013 - May 2014
LogistiCare August 2012 - March 2013
West Telemarketing September 2008 - November 2011
Skills
Customer Service, Customer Retention, Call Centers, Leadership, Contact Centers, HIPAA
Education
Pulaski Technical College 2010 — 2013
Computer/Information Technology Administration and Management
Pulaski Technical College
Earnest Hunter Earnest Hunter's West Telemarketing Experience March 2001 - February 2011
Job Sales Development and Implementation Spec, Comm/Marketing
Industry Telecommunications
Experience
Time Warner Cable Business Class June 2015 - Present
Time Warner Cable June 2011 - June 2015
West Telemarketing March 2001 - February 2011
Skills
Process Improvement, Account Management, Call Center, Call Centers, Coaching, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Program Management, Project Planning, Team Building, Team Leadership, Training, Vendor Management
Education
University of Florida 1994 — 2000
Bachelor of Arts, Marketing, Advertising
Time Warner Cable Business Class June 2015 - Present
Time Warner Cable June 2011 - June 2015
West Telemarketing March 2001 - February 2011
Skills
Process Improvement, Account Management, Call Center, Call Centers, Coaching, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Program Management, Project Planning, Team Building, Team Leadership, Training, Vendor Management
Education
University of Florida 1994 — 2000
Bachelor of Arts, Marketing, Advertising
Gary Suber Gary Suber's West Telemarketing Experience June 1998 - June 1999
Job
Industry Gambling & Casinos
Experience
Colonial Downs July 1999 - Present
West Telemarketing June 1998 - June 1999
Skills
Customer Service, Team Leadership, Team Building, Microsoft Office, Inventory Management, Video Editing, Social Media, Event Management, Final Cut Pro, Video Production, Microsoft Excel, Video, Budgets, Event Planning, Time Management, Outlook, Microsoft Word, Management, Customer Satisfaction, Public Relations
Education
Thomas Nelson Community College
Associate's degree, Broadcast Journalism
Colonial Downs July 1999 - Present
West Telemarketing June 1998 - June 1999
Skills
Customer Service, Team Leadership, Team Building, Microsoft Office, Inventory Management, Video Editing, Social Media, Event Management, Final Cut Pro, Video Production, Microsoft Excel, Video, Budgets, Event Planning, Time Management, Outlook, Microsoft Word, Management, Customer Satisfaction, Public Relations
Education
Thomas Nelson Community College
Associate's degree, Broadcast Journalism
Ernest Bevans - Comptia A+, Net+, MCP's West Telemarketing Experience 1995 - 1996
Job Business systems support analyst
Industry Information Technology and Services
Experience
Pabst Brewing Company June 2014 - Present
Louis Vuitton 2013 - 2013
Illumina September 2011 - June 2012
Pabst Brewing October 1999 - September 2011
KREATIV December 2000 - February 2010
Eye Masters 1999 - 2000
Robert Half Technology - Comsol 1997 - 1999
West Telemarketing 1995 - 1996
Angelus Press 1992 - 1994
Intelogic Trace Datapoint 1987 - 1992
Skills
IT Solutions, Project Management, Microsoft Technologies, Integration, Training, Desktop Administration, Technology, Computer Hardware, Networking, Management, Access, Active Directory, Business Intelligence, Cloud Computing, Databases, Disaster Recovery, Hardware, Help Desk Support, Network Administration, Security, Solution Selling, Servers, Software Documentation, Software Installation, System Administration, Time Management, Windows, Windows 7, Windows Server, Technical Support, IT Management, Information Technology
Education
CBM School of electronics 1986 — 1998
Associates Degree, Electronics Technology
SMU
Microsoft Certification, MCP
Pabst Brewing Company June 2014 - Present
Louis Vuitton 2013 - 2013
Illumina September 2011 - June 2012
Pabst Brewing October 1999 - September 2011
KREATIV December 2000 - February 2010
Eye Masters 1999 - 2000
Robert Half Technology - Comsol 1997 - 1999
West Telemarketing 1995 - 1996
Angelus Press 1992 - 1994
Intelogic Trace Datapoint 1987 - 1992
Skills
IT Solutions, Project Management, Microsoft Technologies, Integration, Training, Desktop Administration, Technology, Computer Hardware, Networking, Management, Access, Active Directory, Business Intelligence, Cloud Computing, Databases, Disaster Recovery, Hardware, Help Desk Support, Network Administration, Security, Solution Selling, Servers, Software Documentation, Software Installation, System Administration, Time Management, Windows, Windows 7, Windows Server, Technical Support, IT Management, Information Technology
Education
CBM School of electronics 1986 — 1998
Associates Degree, Electronics Technology
SMU
Microsoft Certification, MCP
Virgie-Nicole (Ricks) Taylor's West Telemarketing Experience September 2002 - December 2003
Job Dynamic , Driven, Communicator
Industry Investment Management
Experience
Protiviti/USAA November 2014 - Present
Capital Group August 2013 - 2014
The University of Texas at San Antonio August 2010 - May 2012
Southwest Business Corp January 2008 - December 2008
US Army March 2006 - February 2008
INFONXX July 2004 - February 2006
West Telemarketing September 2002 - December 2003
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Data Entry, Outlook, Microsoft Office 2007, Windows, Software Documentation, Time Management, Data Analysis, Human Resources, Budgets, Training, Marketing, Access, Policy, Insurance, Leadership, Event Planning, Public Speaking, Social Media, Research, Social Networking, Communication, Event Management
Education
Webster University 2012 — 2015
Master of Arts (M.A.), International Relations and Affairs
The University of Texas at San Antonio 2010 — 2012
Degree, progress, (Public Relations)
San Antonio College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
U.S. Army Training 2006 — 2009
culinary arts; Associates of Arts, Marksmanship, Military Science Physical
Career Point Institute 2003 — 2004
Legal secretary, Legal secretary
Protiviti/USAA November 2014 - Present
Capital Group August 2013 - 2014
The University of Texas at San Antonio August 2010 - May 2012
Southwest Business Corp January 2008 - December 2008
US Army March 2006 - February 2008
INFONXX July 2004 - February 2006
West Telemarketing September 2002 - December 2003
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Data Entry, Outlook, Microsoft Office 2007, Windows, Software Documentation, Time Management, Data Analysis, Human Resources, Budgets, Training, Marketing, Access, Policy, Insurance, Leadership, Event Planning, Public Speaking, Social Media, Research, Social Networking, Communication, Event Management
Education
Webster University 2012 — 2015
Master of Arts (M.A.), International Relations and Affairs
The University of Texas at San Antonio 2010 — 2012
Degree, progress, (Public Relations)
San Antonio College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
U.S. Army Training 2006 — 2009
culinary arts; Associates of Arts, Marksmanship, Military Science Physical
Career Point Institute 2003 — 2004
Legal secretary, Legal secretary
Joshua Mijares Joshua Mijares's West Telemarketing Experience January 2007 - May 2009
Job Doctor of Dental Surgery Candidate at UTHSCSA School of Dentistry
Industry Hospital & Health Care
Experience
Self-Employed January 2011 - Present
St. Philips College August 2014 - April 2015
The University of Texas at San Antonio January 2011 - May 2013
The University of Texas at San Antonio January 2010 - December 2012
AT&T January 2008 - January 2010
HEB May 2008 - May 2009
West Telemarketing January 2007 - May 2009
Skills
Research, Biochemistry, Life Sciences, Teaching, Science, Lecturing, Sales, Multi-Cultural Team..., Customer Service, University Teaching, College Teaching, Chemistry, Organic Chemistry, Laboratory Techniques, Synthetic Organic..., Laboratory Skills, Spectroscopy, Mass Spectrometry, Analytical Chemistry, Protein Chemistry, Protein Structure, Lipid Metabolism, Lipids, Nucleic Acid, Management, Sales Management, Physical Organic..., Academic Tutoring, One-on-one Instruction, Musical Background, General Chemistry, Music Performance, Team Building, Team Leadership, Team Management, Team Motivation, Organizational..., Strategic Leadership, RT-PCR, SDS-PAGE, PCR, Guest Lecturing, Higher Education, Customer Satisfaction
Education
The University of Texas Health Science Center at San Antonio 2015 — 2019
Doctor of Dental Surgery (D.D.S.), Dentistry
The University of Texas at San Antonio 2009 — 2014
Bachelor of Arts (B.A.), Chemistry
The University of Texas at San Antonio 2009 — 2013
Bachelor of Science (B.S.), Biochemistry
The University of Texas at Austin
Economics
Self-Employed January 2011 - Present
St. Philips College August 2014 - April 2015
The University of Texas at San Antonio January 2011 - May 2013
The University of Texas at San Antonio January 2010 - December 2012
AT&T January 2008 - January 2010
HEB May 2008 - May 2009
West Telemarketing January 2007 - May 2009
Skills
Research, Biochemistry, Life Sciences, Teaching, Science, Lecturing, Sales, Multi-Cultural Team..., Customer Service, University Teaching, College Teaching, Chemistry, Organic Chemistry, Laboratory Techniques, Synthetic Organic..., Laboratory Skills, Spectroscopy, Mass Spectrometry, Analytical Chemistry, Protein Chemistry, Protein Structure, Lipid Metabolism, Lipids, Nucleic Acid, Management, Sales Management, Physical Organic..., Academic Tutoring, One-on-one Instruction, Musical Background, General Chemistry, Music Performance, Team Building, Team Leadership, Team Management, Team Motivation, Organizational..., Strategic Leadership, RT-PCR, SDS-PAGE, PCR, Guest Lecturing, Higher Education, Customer Satisfaction
Education
The University of Texas Health Science Center at San Antonio 2015 — 2019
Doctor of Dental Surgery (D.D.S.), Dentistry
The University of Texas at San Antonio 2009 — 2014
Bachelor of Arts (B.A.), Chemistry
The University of Texas at San Antonio 2009 — 2013
Bachelor of Science (B.S.), Biochemistry
The University of Texas at Austin
Economics
Wendy Friend Seevers Wendy Friend Seevers's West Telemarketing Experience January 2005 - August 2007
Job HHA at Valley Home Care Solutions
Industry Hospital & Health Care
Experience
Valley Home Care Solutions August 2011 - Present
West Virginia's Choice April 2007 - May 2009
West Telemarketing January 2005 - August 2007
Skills
Microsoft Office, SmartDraw, PowerPoint, English
Education
University of Phoenix 2011 — 2013
Bachelor of science in Health care administartation, LTC HCA
University of Phoenix 2008 — 2011
Associate of Science (A.S.), LTC
Valley Home Care Solutions August 2011 - Present
West Virginia's Choice April 2007 - May 2009
West Telemarketing January 2005 - August 2007
Skills
Microsoft Office, SmartDraw, PowerPoint, English
Education
University of Phoenix 2011 — 2013
Bachelor of science in Health care administartation, LTC HCA
University of Phoenix 2008 — 2011
Associate of Science (A.S.), LTC
Gilbert Diana's West Telemarketing Experience 1999 - 2004
Job Purchasing Coordinator at Graham Packaging
Industry Packaging and Containers
Experience
Graham Packaging June 2007 - Present
HCA 2006 - 2007
Capstone Companies 2004 - 2006
West Telemarketing 1999 - 2004
Education
Southeastern Louisiana University
Graham Packaging June 2007 - Present
HCA 2006 - 2007
Capstone Companies 2004 - 2006
West Telemarketing 1999 - 2004
Education
Southeastern Louisiana University
Jeanne Robinson, SPHR Jeanne Robinson, SPHR's West Telemarketing Experience 1996 - 1998
Job Assistant Vice President, Human Resources at Inova Health System
Industry Hospital & Health Care
Experience
Inova Health System October 2011 - Present
Military Officers Association of America (MOAA) July 2010 - October 2011
Navy Federal Credit Union September 2006 - July 2010
AmSouth Bank 2002 - 2004
Hibernia National Bank 1999 - 2001
Center for the Support of Families August 1988 - June 1999
West Telemarketing 1996 - 1998
United States Air Force September 1986 - July 1996
Skills
Employee Relations, Onboarding, Leadership Development, Recruiting, Organizational..., Human Resources, Applicant Tracking..., Talent Acquisition, College Recruiting, Workforce Planning, Performance Management, Deferred Compensation, Personnel Management, New Hire Orientations
Education
Penn State University 1981 — 1985
BA, Speech Communications
Webster Univerisity 1995 — 1996
Master's degree, Human Resources Development
Inova Health System October 2011 - Present
Military Officers Association of America (MOAA) July 2010 - October 2011
Navy Federal Credit Union September 2006 - July 2010
AmSouth Bank 2002 - 2004
Hibernia National Bank 1999 - 2001
Center for the Support of Families August 1988 - June 1999
West Telemarketing 1996 - 1998
United States Air Force September 1986 - July 1996
Skills
Employee Relations, Onboarding, Leadership Development, Recruiting, Organizational..., Human Resources, Applicant Tracking..., Talent Acquisition, College Recruiting, Workforce Planning, Performance Management, Deferred Compensation, Personnel Management, New Hire Orientations
Education
Penn State University 1981 — 1985
BA, Speech Communications
Webster Univerisity 1995 — 1996
Master's degree, Human Resources Development
Janelle Amaya Janelle Amaya's West Telemarketing Experience October 1994 - December 1995
Job website developer at Transformation Marketing
Industry Computer Software
Experience
Transformation Marketing January 2014 - Present
Meridian Consulting June 2009 - January 2014
Convergys December 1995 - December 2002
West Telemarketing October 1994 - December 1995
Sitel May 1994 - October 1994
TMI March 1993 - May 1994
Skills
JavaScript
Education
Southeast Community College 1990 — 1991
Associate of Applied Science, Computer Programming
Transformation Marketing January 2014 - Present
Meridian Consulting June 2009 - January 2014
Convergys December 1995 - December 2002
West Telemarketing October 1994 - December 1995
Sitel May 1994 - October 1994
TMI March 1993 - May 1994
Skills
JavaScript
Education
Southeast Community College 1990 — 1991
Associate of Applied Science, Computer Programming
Shamika Gardner Shamika Gardner's West Telemarketing Experience August 2005 - May 2008
Job Business Consultant at Skylar Business Solutions
Industry Telecommunications
Experience
Skylar Business Solutions October 2000 - Present
ACS, Inc October 2008 - April 2011
West Telemarketing August 2005 - May 2008
Skills
Customer Service..., Merchandising, Computers, Typing, Microsoft Office, Web Design, Social Media Marketing, Strategic Planning, Team Building, Call Centers, Team Leadership, Payroll, Team Management, Customer Service, Vendor Management, Coaching, Management, Training, Access, Microsoft Excel, Recruiting, Leadership, Troubleshooting, Outlook
Education
University of Phoenix 2009 — 2012
Bachelors, Business Management
Skylar Business Solutions October 2000 - Present
ACS, Inc October 2008 - April 2011
West Telemarketing August 2005 - May 2008
Skills
Customer Service..., Merchandising, Computers, Typing, Microsoft Office, Web Design, Social Media Marketing, Strategic Planning, Team Building, Call Centers, Team Leadership, Payroll, Team Management, Customer Service, Vendor Management, Coaching, Management, Training, Access, Microsoft Excel, Recruiting, Leadership, Troubleshooting, Outlook
Education
University of Phoenix 2009 — 2012
Bachelors, Business Management
Ryder Vidaurri's West Telemarketing Experience February 2011 - June 2011
Job OIT Connect Dispatch
Industry Computer Hardware
Experience
UTSA OIT October 2014 - Present
San Antonio Volleyball Officials Association 2013 - 2014
Estes Express Lines March 2013 - August 2013
THSBOA 2013 - 2013
West Telemarketing February 2011 - June 2011
Skills
Windows XP, Windows Vista, Windows 7, Microsoft Office, C, C++, Linux, Verilog, Matlab, Assembly Language, Cadence Virtuoso Layout..., Xilinx Design Tools, LabVIEW, PSpice, Network Troubleshooting, Telecommunications, Virtual Machines, Customer Service, Forklift Training, Team Leadership, Networking, Microsoft Word, Technical Support, Teamwork, Troubleshooting, Access, Refereeing, Android SDK, SQL
Education
The University of Texas at San Antonio 2010 — 2015
Bachelor's degree, Computer Engineering, Senior
San Antonio College
UTSA OIT October 2014 - Present
San Antonio Volleyball Officials Association 2013 - 2014
Estes Express Lines March 2013 - August 2013
THSBOA 2013 - 2013
West Telemarketing February 2011 - June 2011
Skills
Windows XP, Windows Vista, Windows 7, Microsoft Office, C, C++, Linux, Verilog, Matlab, Assembly Language, Cadence Virtuoso Layout..., Xilinx Design Tools, LabVIEW, PSpice, Network Troubleshooting, Telecommunications, Virtual Machines, Customer Service, Forklift Training, Team Leadership, Networking, Microsoft Word, Technical Support, Teamwork, Troubleshooting, Access, Refereeing, Android SDK, SQL
Education
The University of Texas at San Antonio 2010 — 2015
Bachelor's degree, Computer Engineering, Senior
San Antonio College
Eugene Rodriguez's West Telemarketing Experience 2002 - 2003
Job Partner, Central Texas Accessability and Architecture & Planning Consultant
Industry Architecture & Planning
Experience
Central Texas Accessability OperatorLancer Incorporated1998 - 2004
West Telemarketing 2002 - 2003
Sitel 1996 - 1998
Education
Texas Tech University 1993 — 1994
CS/EE
Central Texas Accessability OperatorLancer Incorporated1998 - 2004
West Telemarketing 2002 - 2003
Sitel 1996 - 1998
Education
Texas Tech University 1993 — 1994
CS/EE
Chuck Houser's West Telemarketing Experience 1995 - October 2013
Job Software Engineer at American Title, Inc.
Industry Telecommunications
Experience
American Title, Inc. October 2013 - Present
West January 1995 - Present
West Telemarketing 1995 - October 2013
Skills
Microsoft SQL Server, XML, .NET, SQL, Web Services, HTML
Education
University of Nebraska-Lincoln 1988 — 1993
American Title, Inc. October 2013 - Present
West January 1995 - Present
West Telemarketing 1995 - October 2013
Skills
Microsoft SQL Server, XML, .NET, SQL, Web Services, HTML
Education
University of Nebraska-Lincoln 1988 — 1993
Charles Stofa's West Telemarketing Experience June 1997 - December 2000
Job Programmer at Margin Recovery International, LLC (MRI)
Industry Hospital & Health Care
Experience
Margin Recovery International, LLC (MRI) September 2013 - Present
Time Warner Cable August 2012 - August 2013
Catalyst Rx December 2011 - July 2012
TrailBlazer Health Enterprises, LLC January 2001 - December 2011
West Telemarketing June 1997 - December 2000
Skills
Quality Assurance, SDLC, Process Improvement, Visio, HIPAA, Analysis, Troubleshooting, Software Documentation, Health Insurance, Data Analysis, Insurance, Strategic Planning, SharePoint, Vendor Management, Access
Education
St. Mary's University 1994 — 1997
Computer Science, Computer and Information Sciences and Support Services
St. Mary's University 1993 — 1997
Bachelor's degree, Computer Technology/Computer Systems Technology
Margin Recovery International, LLC (MRI) September 2013 - Present
Time Warner Cable August 2012 - August 2013
Catalyst Rx December 2011 - July 2012
TrailBlazer Health Enterprises, LLC January 2001 - December 2011
West Telemarketing June 1997 - December 2000
Skills
Quality Assurance, SDLC, Process Improvement, Visio, HIPAA, Analysis, Troubleshooting, Software Documentation, Health Insurance, Data Analysis, Insurance, Strategic Planning, SharePoint, Vendor Management, Access
Education
St. Mary's University 1994 — 1997
Computer Science, Computer and Information Sciences and Support Services
St. Mary's University 1993 — 1997
Bachelor's degree, Computer Technology/Computer Systems Technology
Jason Neurath's West Telemarketing Experience December 1994 - March 2000
Job IT Professional
Industry Computer Networking
Experience
The UrologyCenter P.C. September 2007 - Present
Backup Plan, Inc March 2001 - December 2007
West Telemarketing December 1994 - March 2000
Skills
Microsoft Windows 7 Pro, Microsoft Server 2008 R2, ESXi 4.x, 2008 R2, ESXi, Windows 7, VMware, LAN-WAN, System Administration, DHCP, VPN, Integration, Server Administration, Sonicwall, Microsoft Exchange, Computer Hardware, Group Policy, Windows Server, IT Management, VMware Infrastructure, Troubleshooting, Windows, Technical Support, Operating Systems, WSUS, vSphere, Microsoft Servers, Cisco IOS, Virtualization, Servers, Terminal Services, Security, Networking, Network Security, DNS, Active Directory, Disaster Recovery
Education
University of Nebraska at Omaha 1994 — 1996
The UrologyCenter P.C. September 2007 - Present
Backup Plan, Inc March 2001 - December 2007
West Telemarketing December 1994 - March 2000
Skills
Microsoft Windows 7 Pro, Microsoft Server 2008 R2, ESXi 4.x, 2008 R2, ESXi, Windows 7, VMware, LAN-WAN, System Administration, DHCP, VPN, Integration, Server Administration, Sonicwall, Microsoft Exchange, Computer Hardware, Group Policy, Windows Server, IT Management, VMware Infrastructure, Troubleshooting, Windows, Technical Support, Operating Systems, WSUS, vSphere, Microsoft Servers, Cisco IOS, Virtualization, Servers, Terminal Services, Security, Networking, Network Security, DNS, Active Directory, Disaster Recovery
Education
University of Nebraska at Omaha 1994 — 1996
Doug Niemiec's West Telemarketing Experience December 2000 - March 2003
Job Penfed credit union
Industry Computer & Network Security
Experience
Pentagon Federal Credit Union February 2015 - Present
CDM Service Group October 2003 - February 2015
West Telemarketing December 2000 - March 2003
Skills
SharePoint, Active Directory, DNS, Windows, Networking, Software Installation, VoIP, Help Desk Support, Microsoft Office, Analysis, Contract Management, MPLS, Virtualization, Budgets, SAN, Operations Management, MS Project, Data Center, Servers, Microsoft Exchange, Windows Server
Education
Southeast community college 1996 — 1998
Pentagon Federal Credit Union February 2015 - Present
CDM Service Group October 2003 - February 2015
West Telemarketing December 2000 - March 2003
Skills
SharePoint, Active Directory, DNS, Windows, Networking, Software Installation, VoIP, Help Desk Support, Microsoft Office, Analysis, Contract Management, MPLS, Virtualization, Budgets, SAN, Operations Management, MS Project, Data Center, Servers, Microsoft Exchange, Windows Server
Education
Southeast community college 1996 — 1998
Emma Jackson CPP's West Telemarketing Experience September 1995 - June 1997
Job Sr Payroll Svcs Manager at North East ISD
Industry Education Management
Experience
Gold's Gym June 2006 - Present
North East ISD July 1997 - Present
West Telemarketing September 1995 - June 1997
NEC Technologies 1987 - 1994
Skills
Payroll, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Group Fitness Instructor
Education
Southwest Texas State University 1978 — 1980
BBA, Accounting
Gold's Gym June 2006 - Present
North East ISD July 1997 - Present
West Telemarketing September 1995 - June 1997
NEC Technologies 1987 - 1994
Skills
Payroll, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Group Fitness Instructor
Education
Southwest Texas State University 1978 — 1980
BBA, Accounting
Jason Vargas's West Telemarketing Experience
Job Program Manager at West Telemarketing
Industry Telecommunications
Experience
West Telemarketing
Skills
Call Center, Call Centers, Customer Service, Telecommunications, Vendor Management, Account Management, Process Improvement, Customer Experience, Team Building
Education
University of Nebraska-Lincoln
West Telemarketing
Skills
Call Center, Call Centers, Customer Service, Telecommunications, Vendor Management, Account Management, Process Improvement, Customer Experience, Team Building
Education
University of Nebraska-Lincoln
Michael Tomasello's West Telemarketing Experience June 1988 - April 2008
Job call center Professional
Industry Consumer Services
Experience
West Telemarketing June 1988 - April 2008
Education
Trinity University
West Telemarketing June 1988 - April 2008
Education
Trinity University
Allison Pyle's West Telemarketing Experience May 1990 - March 1992
Job CoFounder, CFO at WaterFleet LLC
Industry Machinery
Experience
WaterFleet LLC January 2014 - Present
Steelhead, Inc. March 1996 - Present
USAA March 1992 - March 1996
West Telemarketing May 1990 - March 1992
Alamo Savings Association June 1987 - 1988
Coopers & Lybrand September 1984 - May 1987
Skills
Policy, Auditing, Accounting, Financial Reporting, Strategic Planning, Team Building, Management, New Business Development, Contract Negotiation, Customer Service, Leadership, Sales, Budgets, Business Development
Education
The University of Texas at Austin 1980 — 1984
BBA, Accounting
WaterFleet LLC January 2014 - Present
Steelhead, Inc. March 1996 - Present
USAA March 1992 - March 1996
West Telemarketing May 1990 - March 1992
Alamo Savings Association June 1987 - 1988
Coopers & Lybrand September 1984 - May 1987
Skills
Policy, Auditing, Accounting, Financial Reporting, Strategic Planning, Team Building, Management, New Business Development, Contract Negotiation, Customer Service, Leadership, Sales, Budgets, Business Development
Education
The University of Texas at Austin 1980 — 1984
BBA, Accounting
Clyde Downey's West Telemarketing Experience September 1992 - August 1995
Job Desktop Technician at Baptist Health System
Industry Information Technology and Services
Experience
Baptist Health System March 2012 - Present
Garden State Life Insurance Co. August 1998 - October 2010
Garden State Life Insurance Company August 1998 - January 2010
Blockbuster Video April 1997 - August 1998
Ryans Steakhouse August 1995 - December 1996
West Telemarketing September 1992 - August 1995
Skills
Troubleshooting, SQL, Operating Systems, Windows, Linux, Access, XP, HTML, Microsoft Office, Active Directory, Requirements Analysis, Technical Support, Analysis, System Administration, Networking, Program Management, Windows XP
Education
San Antonio College
degree, Computer operations courses
Baptist Health System March 2012 - Present
Garden State Life Insurance Co. August 1998 - October 2010
Garden State Life Insurance Company August 1998 - January 2010
Blockbuster Video April 1997 - August 1998
Ryans Steakhouse August 1995 - December 1996
West Telemarketing September 1992 - August 1995
Skills
Troubleshooting, SQL, Operating Systems, Windows, Linux, Access, XP, HTML, Microsoft Office, Active Directory, Requirements Analysis, Technical Support, Analysis, System Administration, Networking, Program Management, Windows XP
Education
San Antonio College
degree, Computer operations courses
Gloria Vaughan's West Telemarketing Experience May 2002 - May 2003
Job Human Resources Specialist
Industry Military
Experience
NJ Army National Guard March 2011 - Present
Paterson Division of Health January 2008 - August 2012
U. S. Army July 2003 - July 2007
West Telemarketing May 2002 - May 2003
Skills
Online Research, Public Speaking, CRM, Data Driven Testing, Microsoft Office, Military, Customer Service, Interviews, Management, System Administration, PowerPoint, Training, Human Resources, Leadership, Program Management, Team Building, Employee Training, Policy, Data Entry, Government, Security Clearance, Strategic Planning, Military Training, Army, Military Experience
Education
Berkeley College
Center of Disease Control and Prevention
Certificate of ISTDI
Medical and Dental Institute
National Certificate of Phlebotomy
University of Medicine and Dentistry of New Jersey
NJ Army National Guard March 2011 - Present
Paterson Division of Health January 2008 - August 2012
U. S. Army July 2003 - July 2007
West Telemarketing May 2002 - May 2003
Skills
Online Research, Public Speaking, CRM, Data Driven Testing, Microsoft Office, Military, Customer Service, Interviews, Management, System Administration, PowerPoint, Training, Human Resources, Leadership, Program Management, Team Building, Employee Training, Policy, Data Entry, Government, Security Clearance, Strategic Planning, Military Training, Army, Military Experience
Education
Berkeley College
Center of Disease Control and Prevention
Certificate of ISTDI
Medical and Dental Institute
National Certificate of Phlebotomy
University of Medicine and Dentistry of New Jersey
Christie Prevett's West Telemarketing Experience February 2001 - August 2001
Job IT Professional
Industry Information Technology and Services
Experience
American Insurance Marketing Solutions November 2012 - Present
Knob Oak & Silver Quail Inc August 2002 - November 2003
Citibank September 2001 - August 2002
West Telemarketing February 2001 - August 2001
Rainbow Cleaners June 1996 - January 2001
Education
University of Phoenix 2010 — 2013
BS, Information Technology/Web Design
Axia College of University of Phoenix 2008 — 2010
Associate's in Information Technology, Information Technology, 3.7
Heavenly Hands Vocational School 1998 — 1998
American Insurance Marketing Solutions November 2012 - Present
Knob Oak & Silver Quail Inc August 2002 - November 2003
Citibank September 2001 - August 2002
West Telemarketing February 2001 - August 2001
Rainbow Cleaners June 1996 - January 2001
Education
University of Phoenix 2010 — 2013
BS, Information Technology/Web Design
Axia College of University of Phoenix 2008 — 2010
Associate's in Information Technology, Information Technology, 3.7
Heavenly Hands Vocational School 1998 — 1998
Christine Lips's West Telemarketing Experience September 1994 - April 1996
Job Realtor at Coldwell Banker Burnet
Industry Real Estate
Experience
Coldwell Banker Burnet 2012 - Present
Carver Scott Humane Society October 2000 - September 2009
ACI Telecentrics April 1996 - April 2003
West Telemarketing September 1994 - April 1996
Dillards May 1991 - September 1994
Skills
Business Analysis, Strategic Planning, Data Analysis, Performance Tracking, Project Implementation, Account Management, Needs Analysis, Solution Design, Problem Solving, Process Improvement, Real Estate
Education
University of Minnesota-Twin Cities 1986 — 1988
Bachelor of Science in Business, General Management
St. Cloud State University 1984 — 1986
Coldwell Banker Burnet 2012 - Present
Carver Scott Humane Society October 2000 - September 2009
ACI Telecentrics April 1996 - April 2003
West Telemarketing September 1994 - April 1996
Dillards May 1991 - September 1994
Skills
Business Analysis, Strategic Planning, Data Analysis, Performance Tracking, Project Implementation, Account Management, Needs Analysis, Solution Design, Problem Solving, Process Improvement, Real Estate
Education
University of Minnesota-Twin Cities 1986 — 1988
Bachelor of Science in Business, General Management
St. Cloud State University 1984 — 1986
Marc Bauman's West Telemarketing Experience August 2011 - May 2012
Job Reproduction Coordinator at Frost Bank
Industry Information Technology and Services
Experience
Frost Bank December 2014 - Present
Frost Bank January 2013 - December 2014
Robert Half Technology December 2011 - January 2013
West Telemarketing August 2011 - May 2012
TruGreen LandCare May 2010 - November 2010
Pep Boys 2009 - 2010
Skills
Troubleshooting, Computer Hardware, Customer Service, Training, Cisco Technologies, Cisco Certified Network..., Securing Cisco routers, Networking, Management, System Administration, Inventory Management, Hardware, Servers, Customer Satisfaction, Retail, Security, Leadership, Databases, Installation,..., Prevention of security..., Implementing AAA, Mitigating threats..., Trained using CCP..., Adaptable with various..., Implementing secure..., Computer skills using..., Windows 8, Windows 7, Windows Server 2012, Cisco IOS, Network Management, Windows Access Lists, Active Directory, Port Security, Cisco VPN, VPN, Firewalls, Microsoft Office, Windows Server, Network Administration
Education
Texas State University-San Marcos
Bachelor's Degree
San Antonio College
General Studies
Tom C. Clark
High School, College Prep
Frost Bank December 2014 - Present
Frost Bank January 2013 - December 2014
Robert Half Technology December 2011 - January 2013
West Telemarketing August 2011 - May 2012
TruGreen LandCare May 2010 - November 2010
Pep Boys 2009 - 2010
Skills
Troubleshooting, Computer Hardware, Customer Service, Training, Cisco Technologies, Cisco Certified Network..., Securing Cisco routers, Networking, Management, System Administration, Inventory Management, Hardware, Servers, Customer Satisfaction, Retail, Security, Leadership, Databases, Installation,..., Prevention of security..., Implementing AAA, Mitigating threats..., Trained using CCP..., Adaptable with various..., Implementing secure..., Computer skills using..., Windows 8, Windows 7, Windows Server 2012, Cisco IOS, Network Management, Windows Access Lists, Active Directory, Port Security, Cisco VPN, VPN, Firewalls, Microsoft Office, Windows Server, Network Administration
Education
Texas State University-San Marcos
Bachelor's Degree
San Antonio College
General Studies
Tom C. Clark
High School, College Prep
David Hagen's West Telemarketing Experience 1998 - 2005
Job Director Organizational Change & Development at CPS Energy
Industry Utilities
Experience
CPS Energy August 2010 - Present
CPS Energy August 2013 - August 2014
West Telemarketing 1998 - 2005
City of San Antonio 1996 - 1998
United States Air Force June 1984 - July 1995
Skills
Change Management, Strategic Planning, Leadership Development, Performance Management, Organizational..., Team Building, Project Management, Program Management, Six Sigma, Coaching, Employee Relations, Human Resources, Management Consulting, Energy, Workforce Planning, Analysis, Contract Negotiation, Leadership, Requisite Organization, Succession Planning, Knowledge Management, Training and Development, Total Quality Management, Organizational Design, Business Process..., TQM, Process Improvement, Training, Management, Employee Engagement, Onboarding, Talent Management
Education
St. Mary's University 1986 — 1992
Master of Science (MS), Clinical Psychology
United States Air Force Academy 1980 — 1984
Bachelor of Science (BS), Organizational Behavior Studies
CPS Energy August 2010 - Present
CPS Energy August 2013 - August 2014
West Telemarketing 1998 - 2005
City of San Antonio 1996 - 1998
United States Air Force June 1984 - July 1995
Skills
Change Management, Strategic Planning, Leadership Development, Performance Management, Organizational..., Team Building, Project Management, Program Management, Six Sigma, Coaching, Employee Relations, Human Resources, Management Consulting, Energy, Workforce Planning, Analysis, Contract Negotiation, Leadership, Requisite Organization, Succession Planning, Knowledge Management, Training and Development, Total Quality Management, Organizational Design, Business Process..., TQM, Process Improvement, Training, Management, Employee Engagement, Onboarding, Talent Management
Education
St. Mary's University 1986 — 1992
Master of Science (MS), Clinical Psychology
United States Air Force Academy 1980 — 1984
Bachelor of Science (BS), Organizational Behavior Studies
Lance Assam's West Telemarketing Experience February 2012 - August 2012
Job IT Student
Industry Information Technology and Services
Experience
FBD/Hawkins Staffing August 2012 - March 2013
West Telemarketing February 2012 - August 2012
Nino's Landscaping January 2010 - February 2012
NCS Pearson June 2001 - December 2009
Cox Manufacturing December 1996 - December 1997
Skills
Data Entry Terminal..., Personal Computers, Microsoft Office, Linux, Windows Server, Windows 7, Windows XP Pro, Visual Basic, IP Networking, SQL, Phyton, Programming, Adaptability
Education
ITT Technical Institute 2013 — 2014
Bachelor of Science Degree, Information Systems and Cyber Security
ITT Technical Institute 2011 — 2013
Associates of Applied Science, Network and System Administration/Administrator, 3.5
San Antonio College 1998 — 2001
3 Years, engineering technology, 3.1
FBD/Hawkins Staffing August 2012 - March 2013
West Telemarketing February 2012 - August 2012
Nino's Landscaping January 2010 - February 2012
NCS Pearson June 2001 - December 2009
Cox Manufacturing December 1996 - December 1997
Skills
Data Entry Terminal..., Personal Computers, Microsoft Office, Linux, Windows Server, Windows 7, Windows XP Pro, Visual Basic, IP Networking, SQL, Phyton, Programming, Adaptability
Education
ITT Technical Institute 2013 — 2014
Bachelor of Science Degree, Information Systems and Cyber Security
ITT Technical Institute 2011 — 2013
Associates of Applied Science, Network and System Administration/Administrator, 3.5
San Antonio College 1998 — 2001
3 Years, engineering technology, 3.1
Dillon Williams's West Telemarketing Experience 1994 - 1995
Job Sales Support Supervisor at Best Buy
Industry Retail
Experience
Best Buy July 1995 - February 2014
West Telemarketing 1994 - 1995
AMR 1993 - 1994
Skills
Store Management, Operations Management, Visual Merchandising, Big Box, Loss Prevention, Planograms, Retail Sales, Inventory Management, Inventory Control, Customer Experience, CPFR, People Development, Consumer Electronics, P&L, Customer Satisfaction, P&L Management, Driving Results, Coaching, Strategic Hiring, Purchase Management, General Ledger..., Performance Management, Labor Management, 10 Key, Microsoft Excel, Microsoft Word, Microsoft Publisher, Photoshop, Adobe Acrobat, After Effects, Oracle HR, Cash Management, Merchandising, Logistics Management
Education
San Antonio College 1992 — 1994
Radio, Television, and Film
The University of Texas at San Antonio 1991 — 1992
Computer Science
Health Careers High School 1989 — 1991
Diploma, Medical Surgical Technology
Best Buy July 1995 - February 2014
West Telemarketing 1994 - 1995
AMR 1993 - 1994
Skills
Store Management, Operations Management, Visual Merchandising, Big Box, Loss Prevention, Planograms, Retail Sales, Inventory Management, Inventory Control, Customer Experience, CPFR, People Development, Consumer Electronics, P&L, Customer Satisfaction, P&L Management, Driving Results, Coaching, Strategic Hiring, Purchase Management, General Ledger..., Performance Management, Labor Management, 10 Key, Microsoft Excel, Microsoft Word, Microsoft Publisher, Photoshop, Adobe Acrobat, After Effects, Oracle HR, Cash Management, Merchandising, Logistics Management
Education
San Antonio College 1992 — 1994
Radio, Television, and Film
The University of Texas at San Antonio 1991 — 1992
Computer Science
Health Careers High School 1989 — 1991
Diploma, Medical Surgical Technology
Jacqueline Maxwell's West Telemarketing Experience January 1997 - January 2000
Job Office Assistant/Literacy Tutor at The Literacy Center
Industry Human Resources
Experience
Get Your Black On January 2012 - Present
Sports Endeavors July 2012 - December 2014
Dole Food Company December 2010 - May 2011
US Dept of Commerce, Bureau of the Census April 2010 - June 2010
Hampton Roads Transit September 2006 - December 2009
Shorewood Packaging - International Paper January 2001 - January 2006
RAPID RACK INDUSTRIES INC July 2000 - January 2001
West Telemarketing January 1997 - January 2000
Skills
Employee Relations, Recruiting, Training, Human Resources, Management, Payroll, Inventory Management, Interviews, Process Improvement, Genealogy, College Recruiting, PeopleSoft, Organizational..., Onboarding, Leadership Development, Performance Management, Team Building, Coaching, Microsoft Office, Labor Relations, Hiring, Talent Acquisition, Employee Benefits, Sourcing, Applicant Tracking..., HRIS, Process Scheduler, Leadership, Problem Solving, Print On Demand, Leather Care, Customer Service, Microsoft Excel
Education
Strayer University-Maryland 2002 — 2006
MBA, Human Resource Management
Gaston College 2010 — 2010
Continueing Education
SUNY Canton 1988 — 1991
AS, Computer Information Systems
Delaware Academy 1984 — 1988
HS Dipolma, General Business
Get Your Black On January 2012 - Present
Sports Endeavors July 2012 - December 2014
Dole Food Company December 2010 - May 2011
US Dept of Commerce, Bureau of the Census April 2010 - June 2010
Hampton Roads Transit September 2006 - December 2009
Shorewood Packaging - International Paper January 2001 - January 2006
RAPID RACK INDUSTRIES INC July 2000 - January 2001
West Telemarketing January 1997 - January 2000
Skills
Employee Relations, Recruiting, Training, Human Resources, Management, Payroll, Inventory Management, Interviews, Process Improvement, Genealogy, College Recruiting, PeopleSoft, Organizational..., Onboarding, Leadership Development, Performance Management, Team Building, Coaching, Microsoft Office, Labor Relations, Hiring, Talent Acquisition, Employee Benefits, Sourcing, Applicant Tracking..., HRIS, Process Scheduler, Leadership, Problem Solving, Print On Demand, Leather Care, Customer Service, Microsoft Excel
Education
Strayer University-Maryland 2002 — 2006
MBA, Human Resource Management
Gaston College 2010 — 2010
Continueing Education
SUNY Canton 1988 — 1991
AS, Computer Information Systems
Delaware Academy 1984 — 1988
HS Dipolma, General Business
Duane Brady's West Telemarketing Experience April 2004 - December 2006
Job Assembler
Industry Automotive
Experience
Chrysler July 2010 - Present
Servicom llc January 2010 - March 2010
NCO Customer Management Inc December 2006 - December 2009
West Telemarketing April 2004 - December 2006
Camco January 2004 - March 2004
Elgin Sweeper Co September 2000 - November 2003
Manpower May 2000 - September 2000
a heat treating plant November 1999 - April 2000
Tower Automotive October 1995 - October 1999
The Work Place June 1994 - October 1995
Education
Rock Valley College
General Studies
East High School
Diploma
Chrysler July 2010 - Present
Servicom llc January 2010 - March 2010
NCO Customer Management Inc December 2006 - December 2009
West Telemarketing April 2004 - December 2006
Camco January 2004 - March 2004
Elgin Sweeper Co September 2000 - November 2003
Manpower May 2000 - September 2000
a heat treating plant November 1999 - April 2000
Tower Automotive October 1995 - October 1999
The Work Place June 1994 - October 1995
Education
Rock Valley College
General Studies
East High School
Diploma
Cris Cardona's West Telemarketing Experience November 1996 - January 2000
Job AVP, IT Infrastructure Manager at Jefferson Bank
Industry Information Technology and Services
Experience
Jefferson Bank June 2013 - Present
Array Information Technology, Inc June 2012 - May 2013
Hewlett-Packard February 2008 - April 2012
MEDCOM USAMITC BAMC 2005 - 2012
Hearst March 2007 - February 2008
Nortel Government Solutions February 2005 - March 2007
Clear Channel Communications January 2000 - January 2005
West Telemarketing November 1996 - January 2000
Skills
VMware, Active Directory, Virtualization, Microsoft Exchange, DNS, DHCP, System Administration, VMware ESX, Windows Server, Integration, Operating Systems, Network Security, Unix, Networking, SharePoint, Hardware, Disaster Recovery, Software Documentation, VMware Infrastructure, Linux, Microsoft SQL Server, VBScript, Storage Virtualization, Enterprise Architecture, Storage, SQL, Java, Windows, Blackberry Enterprise..., NetApp Filers, Cisco UCS, Group Policy, OS X, NetApp, Technical Support, High Availability, SAN, Oracle, C++, HP Blade, TCP/IP, Data Center, Cloud Computing, Databases, Perl Script, Qmail, Mac OS X, AppSense, Cisco Iron Port, CISCO vWAAS
Education
San Antonio College
Mathematics and Computer Science
Texas A&M University
Mathematics & Computer Science
Jefferson Bank June 2013 - Present
Array Information Technology, Inc June 2012 - May 2013
Hewlett-Packard February 2008 - April 2012
MEDCOM USAMITC BAMC 2005 - 2012
Hearst March 2007 - February 2008
Nortel Government Solutions February 2005 - March 2007
Clear Channel Communications January 2000 - January 2005
West Telemarketing November 1996 - January 2000
Skills
VMware, Active Directory, Virtualization, Microsoft Exchange, DNS, DHCP, System Administration, VMware ESX, Windows Server, Integration, Operating Systems, Network Security, Unix, Networking, SharePoint, Hardware, Disaster Recovery, Software Documentation, VMware Infrastructure, Linux, Microsoft SQL Server, VBScript, Storage Virtualization, Enterprise Architecture, Storage, SQL, Java, Windows, Blackberry Enterprise..., NetApp Filers, Cisco UCS, Group Policy, OS X, NetApp, Technical Support, High Availability, SAN, Oracle, C++, HP Blade, TCP/IP, Data Center, Cloud Computing, Databases, Perl Script, Qmail, Mac OS X, AppSense, Cisco Iron Port, CISCO vWAAS
Education
San Antonio College
Mathematics and Computer Science
Texas A&M University
Mathematics & Computer Science
Julie Riedel's West Telemarketing Experience January 1994 - January 1995
Job ECommercee Support & Vendor Contracts at National Everything Wholesale
Industry Computer Software
Experience
National Everything Wholesale February 2015 - Present
self employed part-time April 2004 - Present
Mosaic Sales Solutions July 2010 - March 2015
Lifetime Fitness Child Center January 2009 - January 2011
Metro Community College January 1999 - January 2000
ACI Worldwide Inc January 1995 - January 1999
West Telemarketing January 1994 - January 1995
Creative Software, Inc January 1993 - January 1994
Skills
Software Development, Process Improvement, Budgets, Program Management, Project Management, Troubleshooting, Requirements Analysis, XML, FTP, JavaScript, Access, HTML, Software Documentation, Analysis, Training, Testing, Quality Assurance, Team Leadership, Customer Service
Education
University of Nebraska at Omaha 1995 — 1998
MS, Management Info Systems
University of Nebraska at Kearney 1989 — 1994
BS, MIS and Accounting
National Everything Wholesale February 2015 - Present
self employed part-time April 2004 - Present
Mosaic Sales Solutions July 2010 - March 2015
Lifetime Fitness Child Center January 2009 - January 2011
Metro Community College January 1999 - January 2000
ACI Worldwide Inc January 1995 - January 1999
West Telemarketing January 1994 - January 1995
Creative Software, Inc January 1993 - January 1994
Skills
Software Development, Process Improvement, Budgets, Program Management, Project Management, Troubleshooting, Requirements Analysis, XML, FTP, JavaScript, Access, HTML, Software Documentation, Analysis, Training, Testing, Quality Assurance, Team Leadership, Customer Service
Education
University of Nebraska at Omaha 1995 — 1998
MS, Management Info Systems
University of Nebraska at Kearney 1989 — 1994
BS, MIS and Accounting
Nolan Moffitt's West Telemarketing Experience May 2012 - August 2013
Job Sales and Service Rep II at Convergys
Industry Public Relations and Communications
Experience
Convergys October 2013 - July 2014
Alzheimer's Association Midlands Chapter June 2013 - October 2013
West Telemarketing May 2012 - August 2013
RoJa Mexican Grill August 2009 - September 2011
Skills
Writing, Marketing Communications, Customer Service, Technical Support, Data Entry, Troubleshooting, Customer Retention, Microsoft Office, Outlook
Education
University of Nebraska at Omaha
Bachelor of Science (BS), Journalism - News and Editorial
Convergys October 2013 - July 2014
Alzheimer's Association Midlands Chapter June 2013 - October 2013
West Telemarketing May 2012 - August 2013
RoJa Mexican Grill August 2009 - September 2011
Skills
Writing, Marketing Communications, Customer Service, Technical Support, Data Entry, Troubleshooting, Customer Retention, Microsoft Office, Outlook
Education
University of Nebraska at Omaha
Bachelor of Science (BS), Journalism - News and Editorial
Catherine Steinbock's West Telemarketing Experience 1993 - 1999
Job Software Test Engineer at Union Pacific Railroad
Industry Retail
Experience
Union Pacific Railroad October 2011 - Present
Oriental Trading Company September 2007 - November 2011
Premier Election Solutions October 2004 - August 2007
CSG International October 1999 - 2004
West Telemarketing 1993 - 1999
Skills
System Testing, End-to-end Testing, Test Tools, Microsoft Office 2007, Lotus Notes, Manual Testing, Regression Testing, Web Testing, Oracle, Agile Methodologies, Microsoft SQL Server, Program Management, Quality Assurance, SDLC, SQL, SharePoint, Testing, Testing Tools, User Acceptance Testing
Education
University of Nebraska at Omaha 1993 — 1999
MIS & Marketing, IT, Advertising, & Spanish
BYU
BYU
Union Pacific Railroad October 2011 - Present
Oriental Trading Company September 2007 - November 2011
Premier Election Solutions October 2004 - August 2007
CSG International October 1999 - 2004
West Telemarketing 1993 - 1999
Skills
System Testing, End-to-end Testing, Test Tools, Microsoft Office 2007, Lotus Notes, Manual Testing, Regression Testing, Web Testing, Oracle, Agile Methodologies, Microsoft SQL Server, Program Management, Quality Assurance, SDLC, SQL, SharePoint, Testing, Testing Tools, User Acceptance Testing
Education
University of Nebraska at Omaha 1993 — 1999
MIS & Marketing, IT, Advertising, & Spanish
BYU
BYU
Dave Zank's West Telemarketing Experience April 1999 - March 2003
Job Call Center Manager at LexisNexis
Industry Telecommunications
Experience
LexisNexis February 2004 - Present
AccessDirect March 2003 - October 2003
West Telemarketing April 1999 - March 2003
DialAmerica Marketing August 1993 - April 1999
Idelman Telemarketing August 1988 - January 1991
Education
University of Nebraska at Omaha 1988 — 1990
Business Adminstration
LexisNexis February 2004 - Present
AccessDirect March 2003 - October 2003
West Telemarketing April 1999 - March 2003
DialAmerica Marketing August 1993 - April 1999
Idelman Telemarketing August 1988 - January 1991
Education
University of Nebraska at Omaha 1988 — 1990
Business Adminstration
Arturo Granja's West Telemarketing Experience June 2005 - July 2010
Job IT Computer Systems Support at CaRENET Health Care Services.
Industry Retail
Experience
Eye Care Centers of America, Inc. July 2011 - Present
Carenet Healthcare Services July 2010 - June 2011
West Telemarketing June 2005 - July 2010
Skills
Active Directory, Terminal Services
Education
Southern Methodist University
Eye Care Centers of America, Inc. July 2011 - Present
Carenet Healthcare Services July 2010 - June 2011
West Telemarketing June 2005 - July 2010
Skills
Active Directory, Terminal Services
Education
Southern Methodist University
Jamice Jackson-Harris's West Telemarketing Experience November 2012 - Present
Job Customer Service Rep at West Telemarketing
Industry Human Resources
Experience
West Telemarketing November 2012 - Present
Alabama Emergency Management Agency May 2005 - March 2009
Private January 1999 - May 2005
Skills
Policy, Public Speaking, Microsoft Office, Customer Service, New Hire Orientations, Benefits Administration, Employee Relations, FMLA, Human Resources, Government, Onboarding, Social Media, PeopleSoft, Team Building, Strategic Planning, Payroll
Education
Troy University 2007 — 2009
Early Childhood Education and Teaching, Junior
Ashford University
West Telemarketing November 2012 - Present
Alabama Emergency Management Agency May 2005 - March 2009
Private January 1999 - May 2005
Skills
Policy, Public Speaking, Microsoft Office, Customer Service, New Hire Orientations, Benefits Administration, Employee Relations, FMLA, Human Resources, Government, Onboarding, Social Media, PeopleSoft, Team Building, Strategic Planning, Payroll
Education
Troy University 2007 — 2009
Early Childhood Education and Teaching, Junior
Ashford University
Willie Barrera's West Telemarketing Experience January 2004 - October 2004
Job Data Analyst at Frost Bank
Industry Information Technology and Services
Experience
Frost Bank June 2015 - Present
Trinity Millennium Group July 2010 - May 2015
Group O April 2007 - December 2009
Trinity Milennium Group January 2006 - April 2007
Dell June 2005 - November 2005
West Telemarketing January 2004 - October 2004
USAA February 1999 - December 2003
West Telemarketing June 1995 - January 1999
Skills
Business Analysis, SQL, Requirements Gathering, Microsoft SQL Server, Business Requirements, Visio, SharePoint, Software Project..., User Acceptance Testing, COBOL, JCL, Use Case Analysis, Terradata, Tandem, Data Warehousing, Integration
Education
San Antonio College
Frost Bank June 2015 - Present
Trinity Millennium Group July 2010 - May 2015
Group O April 2007 - December 2009
Trinity Milennium Group January 2006 - April 2007
Dell June 2005 - November 2005
West Telemarketing January 2004 - October 2004
USAA February 1999 - December 2003
West Telemarketing June 1995 - January 1999
Skills
Business Analysis, SQL, Requirements Gathering, Microsoft SQL Server, Business Requirements, Visio, SharePoint, Software Project..., User Acceptance Testing, COBOL, JCL, Use Case Analysis, Terradata, Tandem, Data Warehousing, Integration
Education
San Antonio College
Jonathan Daugherty's West Telemarketing Experience 2005 - 2006
Job Medical Laboratory Technician at Sterling Medical Staffing Group
Industry Hospital & Health Care
Experience
Sterling Medical Staffing Group July 2008 - Present
West Telemarketing 2005 - 2006
US Army June 2001 - May 2005
Skills
Clinical Laboratory..., Computer Technical..., Troubleshooting, Laboratory Medicine, Urinalysis, System Administration, Medical Technology, Hematology, Human Anatomy, Medical Diagnostics, Laboratory, Phlebotomy, Blood Bank, Customer Support, Laboratory Equipment, Venipuncture
Education
Community College 2004 — 2005
Associate of Arts, Liberal Arts
San Antonio College 1998 — 2005
Associate of Arts, Pre-Medical
Sterling Medical Staffing Group July 2008 - Present
West Telemarketing 2005 - 2006
US Army June 2001 - May 2005
Skills
Clinical Laboratory..., Computer Technical..., Troubleshooting, Laboratory Medicine, Urinalysis, System Administration, Medical Technology, Hematology, Human Anatomy, Medical Diagnostics, Laboratory, Phlebotomy, Blood Bank, Customer Support, Laboratory Equipment, Venipuncture
Education
Community College 2004 — 2005
Associate of Arts, Liberal Arts
San Antonio College 1998 — 2005
Associate of Arts, Pre-Medical
Kristi Fallin's West Telemarketing Experience February 1997 - April 2002
Job Human Resources at AT&T
Industry Telecommunications
Experience
AT&T May 2005 - Present
Sitel April 2002 - May 2005
West Telemarketing February 1997 - April 2002
Skills
HRIS, Onboarding, FMLA, Performance Management, Employee Relations, Employee Engagement, Labor Relations, Employment Law, Benefits Administration, Training, Human Resources
Education
West Texas A&M University 1992 — 1994
Bachelor of Science (B.S.), Sociology
Texas Tech University 1988 — 1992
Bachelor of Science (B.S.), Sociology
AT&T May 2005 - Present
Sitel April 2002 - May 2005
West Telemarketing February 1997 - April 2002
Skills
HRIS, Onboarding, FMLA, Performance Management, Employee Relations, Employee Engagement, Labor Relations, Employment Law, Benefits Administration, Training, Human Resources
Education
West Texas A&M University 1992 — 1994
Bachelor of Science (B.S.), Sociology
Texas Tech University 1988 — 1992
Bachelor of Science (B.S.), Sociology
Jeneva Poydras's West Telemarketing Experience November 2004 - February 2008
Job Experienced Business Professional
Industry Human Resources
Experience
Xerox/ACS June 2013 - March 2015
Westaff June 2012 - November 2012
Hancock Holding Co. November 2010 - April 2012
Mid City Medical Clinic January 2008 - November 2010
ICF International March 2008 - May 2009
West Telemarketing November 2004 - February 2008
River West Medical Center January 2003 - January 2005
Skills
Data Entry, Training, SDLC, Software Documentation
Education
University of Phoenix 2011 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations, 2.8
Louisiana Tech College-Baton Rouge Campus 2008 — 2010
Diploma/Certification, Cosmetology, 3.0
Xerox/ACS June 2013 - March 2015
Westaff June 2012 - November 2012
Hancock Holding Co. November 2010 - April 2012
Mid City Medical Clinic January 2008 - November 2010
ICF International March 2008 - May 2009
West Telemarketing November 2004 - February 2008
River West Medical Center January 2003 - January 2005
Skills
Data Entry, Training, SDLC, Software Documentation
Education
University of Phoenix 2011 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations, 2.8
Louisiana Tech College-Baton Rouge Campus 2008 — 2010
Diploma/Certification, Cosmetology, 3.0
Natalie LaBarbera's West Telemarketing Experience July 2002 - August 2006
Job Tech Support at kgbCareers
Industry Telecommunications
Experience
kgbCareers May 2012 - Present
WestatHomeLLC September 2009 - March 2012
JPMorgan Chase August 2006 - August 2009
West Telemarketing July 2002 - August 2006
Skills
Call Quality, Customer Service, Typing, Technical Support, Banking, Credit Cards, Order Entry
Education
American School,Mallorca,Spain
High School Diploma
University of Alabama
Psychology
kgbCareers May 2012 - Present
WestatHomeLLC September 2009 - March 2012
JPMorgan Chase August 2006 - August 2009
West Telemarketing July 2002 - August 2006
Skills
Call Quality, Customer Service, Typing, Technical Support, Banking, Credit Cards, Order Entry
Education
American School,Mallorca,Spain
High School Diploma
University of Alabama
Psychology
Gloria Thompson's West Telemarketing Experience December 1997 - September 2000
Job Accounts Payable Supervisor at Friedrich Air Conditioning
Industry Mechanical or Industrial Engineering
Experience
Friedrich Air Conditioning May 2003 - Present
University of the Incarnate Word January 1999 - December 2002
West Telemarketing December 1997 - September 2000
Education
University of the Incarnate Word 1998 — 2002
BBA, General Business
St. Mary's University 1998 — 1998
Friedrich Air Conditioning May 2003 - Present
University of the Incarnate Word January 1999 - December 2002
West Telemarketing December 1997 - September 2000
Education
University of the Incarnate Word 1998 — 2002
BBA, General Business
St. Mary's University 1998 — 1998
Xavier Moore's West Telemarketing Experience August 2004 - December 2004
Job Pharmacy Technician
Industry Hospital & Health Care
Experience
Virginia Beach Psychiatric Center November 2008 - January 2012
Upstream LLC. April 2006 - January 2009
Tidewater Medical Supply April 2007 - May 2008
Target Distribution December 2004 - October 2005
West Telemarketing August 2004 - December 2004
Hilton Virginia Beach Oceanfront February 2004 - December 2004
Sentara Home Care Services August 2001 - April 2004
Sheraton Norfolk Waterside January 2002 - May 2003
Mitsubishi Chemical Corporation January 1999 - August 2001
Education
Tidewater Community College 2012 — 2014
Associate of Science (A.S.), Pharmacy, 2.9
Norfolk Technical Center 2011 — 2011
Pharmacy Technician Certificate, Pharmacy Technician/Assistant, 2.8
Portsmouth Learning Center 2011 — 2011
General Education Diploma
Virginia Beach Psychiatric Center November 2008 - January 2012
Upstream LLC. April 2006 - January 2009
Tidewater Medical Supply April 2007 - May 2008
Target Distribution December 2004 - October 2005
West Telemarketing August 2004 - December 2004
Hilton Virginia Beach Oceanfront February 2004 - December 2004
Sentara Home Care Services August 2001 - April 2004
Sheraton Norfolk Waterside January 2002 - May 2003
Mitsubishi Chemical Corporation January 1999 - August 2001
Education
Tidewater Community College 2012 — 2014
Associate of Science (A.S.), Pharmacy, 2.9
Norfolk Technical Center 2011 — 2011
Pharmacy Technician Certificate, Pharmacy Technician/Assistant, 2.8
Portsmouth Learning Center 2011 — 2011
General Education Diploma
Beth Shoemaker's West Telemarketing Experience 2008 - 2008
Job Cook/Nursery Teacher at Lighthouse Christian Learning Center
Industry Food & Beverages
Experience
Lighthouse Christian Learning Center January 2013 - Present
Walmart July 2005 - March 2008
West Telemarketing 2008 - 2008
Skills
Cake Decorating, Jewelry Design, Handmade Jewelry, Baking, Pastry, Love to Cook, Cashiering, Electronic Sales..., Call Center, Pharmacy Technicians, Oil Painting, Watercolor, Food Preparation, Cash Register
Education
St Philip's College 2008 — 2010
AAS, Baking and Pastry Arts/Baker/Pastry Chef, 3.25
Fred T. Foard HS 1974 — 1978
Lighthouse Christian Learning Center January 2013 - Present
Walmart July 2005 - March 2008
West Telemarketing 2008 - 2008
Skills
Cake Decorating, Jewelry Design, Handmade Jewelry, Baking, Pastry, Love to Cook, Cashiering, Electronic Sales..., Call Center, Pharmacy Technicians, Oil Painting, Watercolor, Food Preparation, Cash Register
Education
St Philip's College 2008 — 2010
AAS, Baking and Pastry Arts/Baker/Pastry Chef, 3.25
Fred T. Foard HS 1974 — 1978
Cathy Rider's West Telemarketing Experience March 1999 - January 2001
Job Professional Assistant Multitalented at Self Employed
Industry Executive Office
Experience
Self Employed January 2006 - Present
West Telemarketing March 1999 - January 2001
TranSouth Financial Services January 1995 - December 1997
Education
John Yeates High School 1978 — 1982
Diploma
Thomas Nelson Community College
Associate of Arts and Sciences (AAS), B
Self Employed January 2006 - Present
West Telemarketing March 1999 - January 2001
TranSouth Financial Services January 1995 - December 1997
Education
John Yeates High School 1978 — 1982
Diploma
Thomas Nelson Community College
Associate of Arts and Sciences (AAS), B
Brett Vandergrift's West Telemarketing Experience April 2007 - October 2007
Job Graduate of The University of Texas at San Antonio
Industry Government Administration
Experience
UTSA February 2014 - December 2014
Bexar County Manager Office August 2012 - January 2013
Maximus October 2007 - July 2010
West Telemarketing April 2007 - October 2007
BHS Data Services July 2005 - December 2006
Skills
Reporting & Analysis, Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Strategic Planning, Social Media, Data Entry
Education
The University of Texas at San Antonio 2012 — 2014
Bachelor's degree, Public Administration, 3.68
San Antonio College 2010 — 2012
Liberal Arts and Sciences, General Studies and Humanities
UTSA February 2014 - December 2014
Bexar County Manager Office August 2012 - January 2013
Maximus October 2007 - July 2010
West Telemarketing April 2007 - October 2007
BHS Data Services July 2005 - December 2006
Skills
Reporting & Analysis, Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Strategic Planning, Social Media, Data Entry
Education
The University of Texas at San Antonio 2012 — 2014
Bachelor's degree, Public Administration, 3.68
San Antonio College 2010 — 2012
Liberal Arts and Sciences, General Studies and Humanities
Alexandra Whitfield's West Telemarketing Experience December 2006 - March 2007
Job Consultant at Kforce Inc
Industry Retail
Experience
Macy's September 2013 - October 2013
West Telemarketing December 2006 - March 2007
Redcats February 2004 - August 2006
Skills
10 Key, Microsoft Word, Open Office Writer, 75 wpm, Customer Service, Sales, Advertising, Merchandising, Retail, Microsoft Office, Inventory Management, Teamwork, PowerPoint, Visual Merchandising
Education
University of Phoenix 2015 — 2019
Bachelor’s Degree, Psychology
San Antonio College/Northeast Lakeview College 2004 — 2006
Graphic Design
Allison Steele ELC 2000 — 2004
High School Diploma
Macy's September 2013 - October 2013
West Telemarketing December 2006 - March 2007
Redcats February 2004 - August 2006
Skills
10 Key, Microsoft Word, Open Office Writer, 75 wpm, Customer Service, Sales, Advertising, Merchandising, Retail, Microsoft Office, Inventory Management, Teamwork, PowerPoint, Visual Merchandising
Education
University of Phoenix 2015 — 2019
Bachelor’s Degree, Psychology
San Antonio College/Northeast Lakeview College 2004 — 2006
Graphic Design
Allison Steele ELC 2000 — 2004
High School Diploma
Matt Crist's West Telemarketing Experience 2003 - 2004
Job Infrastructure Analyst
Industry Information Technology and Services
Experience
Accenture December 2014 - Present
The University of Texas at San Antonio 2005 - December 2014
West Telemarketing 2003 - 2004
Jetter Express Inc. 1997 - 2002
Education
The University of Texas at San Antonio 2005 — 2013
Bachelor of Arts (B.A.), Multi-/Interdisciplinary Studies, General
Accenture December 2014 - Present
The University of Texas at San Antonio 2005 - December 2014
West Telemarketing 2003 - 2004
Jetter Express Inc. 1997 - 2002
Education
The University of Texas at San Antonio 2005 — 2013
Bachelor of Arts (B.A.), Multi-/Interdisciplinary Studies, General
Kimberly Whitson's West Telemarketing Experience February 2008 - June 2013
Job Inside sales representative @ UPS
Industry Telecommunications
Experience
UPS January 2015 - Present
LKQ Keystone Automotive October 2013 - January 2015
West Telemarketing February 2008 - June 2013
Skills
Property & Casualty..., Sales, Telemarketing, Collections, Data Entry, Order Processing, Administrative..., Receptionist Duties, Retail Sales, Account Management, Call Quality, Customer Service, Customer Retention, Telephone Skills, Call Centers, Customer Satisfaction, Employee Training, Cold Calling, Training, Inventory Control, Direct Sales, Retail, Coaching, New Hire Orientations, Time Management, Filing, Interviews, Selling, Fax, Lotus Notes, Social Networking, Teamwork, Conflict Resolution, Sales Operations, Process Improvement, Marketing, Program Management, Sales Process, B2B, Strategic Planning, Sales Management, Leadership, Customer Experience, Negotiation
Education
San Antonio College
UPS January 2015 - Present
LKQ Keystone Automotive October 2013 - January 2015
West Telemarketing February 2008 - June 2013
Skills
Property & Casualty..., Sales, Telemarketing, Collections, Data Entry, Order Processing, Administrative..., Receptionist Duties, Retail Sales, Account Management, Call Quality, Customer Service, Customer Retention, Telephone Skills, Call Centers, Customer Satisfaction, Employee Training, Cold Calling, Training, Inventory Control, Direct Sales, Retail, Coaching, New Hire Orientations, Time Management, Filing, Interviews, Selling, Fax, Lotus Notes, Social Networking, Teamwork, Conflict Resolution, Sales Operations, Process Improvement, Marketing, Program Management, Sales Process, B2B, Strategic Planning, Sales Management, Leadership, Customer Experience, Negotiation
Education
San Antonio College
Christopher Longoria's West Telemarketing Experience May 2014 - June 2014
Job Fraud Prevention Analyst at Xerox
Industry Information Technology and Services
Experience
Xerox June 2014 - Present
West Telemarketing May 2014 - June 2014
CVS Caremark Corporation May 2013 - February 2014
Skills
Customer Service, Customer Oriented, Fraud Detection, Microsoft Office, Call Centers, AS400 system, Internet Explorer
Education
San Antonio College 2014 — 2017
currently enrolled, Science
Xerox June 2014 - Present
West Telemarketing May 2014 - June 2014
CVS Caremark Corporation May 2013 - February 2014
Skills
Customer Service, Customer Oriented, Fraud Detection, Microsoft Office, Call Centers, AS400 system, Internet Explorer
Education
San Antonio College 2014 — 2017
currently enrolled, Science
Jo Anne Ortiz's West Telemarketing Experience August 1993 - June 1995
Job Trauma Registrar at Methodist Healthcare System
Industry Hospital & Health Care
Experience
Methodist Healthcare System April 2015 - Present
Methodist Healthcare System 2009 - April 2015
Metropolitan Methodist hospital January 2012 - March 2013
Metropolitan Methodist hospital January 1999 - January 2009
Metropolitan Methodist hospital March 1998 - January 1999
West Telemarketing August 1993 - June 1995
Skills
Healthcare, Patient Safety, Medical Terminology, EMR, Physician Relations, EHR, HIPAA, Medical Records, Inpatient
Education
St Philip's College 1997 — 1998
Vocational Nursing, LVN
Methodist Healthcare System April 2015 - Present
Methodist Healthcare System 2009 - April 2015
Metropolitan Methodist hospital January 2012 - March 2013
Metropolitan Methodist hospital January 1999 - January 2009
Metropolitan Methodist hospital March 1998 - January 1999
West Telemarketing August 1993 - June 1995
Skills
Healthcare, Patient Safety, Medical Terminology, EMR, Physician Relations, EHR, HIPAA, Medical Records, Inpatient
Education
St Philip's College 1997 — 1998
Vocational Nursing, LVN