AAA Northern California, Nevada & Utah
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, CA CEO: Tim Condon (Mar 10, 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
AAA Northern California, Nevada & Utah List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA Northern California, Nevada & Utah. You can filter them based on skills, years of employment, job, education, department, and prior employment.
AAA Northern California, Nevada & Utah Salaries. You can even request information on how much does AAA Northern California, Nevada & Utah pay if you want to. Learn about salaries, pros and cons of working for AAA Northern California, Nevada & Utah directly from the past employees.
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AAA Northern California, Nevada & Utah Employees
Annie Laurie PHOTOS December 2013 - Present
AAA Northern California, Nevada & Utah October 2009 - September 2012
Wraith, Scarlett & Randolph Insurance Services December 2007 - July 2009
State Farm Insurance February 2002 - December 2007
Skills
Insurance, Sales, Negotiation, Management, Sales Management, Time Management, Long-term Care, Health Insurance, Customer Service, Employee Benefits, Leadership, Fixed Annuities, Commercial Insurance, Umbrella Insurance, Disability Insurance, Marketing, Liability, Workers Compensation, Marketing Strategy
Education
San Francisco State University 1999 — 2002
B.A., Speech & Communication
AAA Northern California, Nevada & Utah February 2015 - Present
Las Vegas Adventures May 2014 - Present
A1 business networks (as needed) April 2014 - Present
TW & Compnay Inc April 2008 - September 2012
United States Air Force January 2004 - April 2012
Skills
Security, Air Force, Security Clearance, Military Experience, Law Enforcement..., Weapons, Military, Force Protection, Military Operations, Microsoft Word, Microsoft Office, Team Building, Team Leadership, Microsoft Excel, Outlook, Software Installation, Windows 7, end user support, Personal Protection, Personal Security, Security Training, Personnel Security, Technical Support, Troubleshooting, Executive Protection, Supervisory Skills, Customer Service, Physical Security, Security Operations, Training, Firearms, Tactics, Surveillance, Government, Computer Hardware, Law Enforcement
Education
ITT Technical Institute-Las Vegas 2012 — 2014
Bachelors of Science Information cyber security, Information CyberSecurity
ITT Technical Institute-Henderson 2010 — 2012
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Tidewater Community College 2001 — 2003
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Floyd E. Kellam High School 1994 — 1998
High school
AAA Northern California, Nevada & Utah September 2014 - Present
AAA Northern California, Nevada & Utah November 2012 - Present
Bank of America December 2011 - November 2012
Bank of America October 2010 - December 2011
Bank of America 2007 - 2010
Skills
Relationship Management, Risk Management, Portfolio Management, Credit Cards, Mortgage Banking, Credit Analysis, Customer Experience, Loan Origination, Financial Risk, Sales Management, Financial Services, Credit Risk, Customer Service, Financial Analysis, Change Management, Cash Management, Operations Management, Team Building, Strategic Planning, Coaching, Business Development, Leadership, Treasury Management, Banking, Retail Banking
Education
Kutztown University of Pennsylvania 1989 — 1992
BS, Telecommunication
B.A.N.K. Personality Sales Training System 2013 - Present
ViSalus 2011 - 2013
AAA Northern California, Nevada & Utah October 2006 - 2010
Charles Schwab 2003 - 2005
American Culinary ChefsBest 2002 - 2004
Direct Partners 2000 - 2001
McCann Erickson 2000 - 2000
Shugart Matson Young 1998 - 1999
Resource Marketing May 1995 - July 1998
Skills
Integrated Marketing, Direct Marketing, Marketing Communications, Team Leadership, Sales, Marketing, Email Marketing, Digital Marketing, Direct Sales, Lead Generation, Recruiting, Advertising, Marketing Strategy, Online Advertising
Education
Ohio University 1989 — 1993
BSJ, Advertising Management
AAA Northern California, Nevada & Utah February 2014 - Present
Newmark Grubb Knight Frank July 2012 - January 2014
Equity One, Inc - formerly Capital & Counties U.S.A., Inc. October 1994 - November 2011
Capital & Counties USA, Inc. 1994 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Outlook, Windows
Education
Saint Mary's College of California
Bachelor of Science (B.S.), Economics
United States Postal Service April 2014 - Present
Morris Murdock Travel 2011 - 2013
AAA Northern California, Nevada & Utah 2005 - 2008
Skills
Hospitality, Tourism, Travel Agency, Hospitality Industry, Hotels, Travel Planning, Travel Management, Resorts, Customer Satisfaction, Leisure Travel
Education
Salt Lake Community College
AAA Northern California, Nevada & Utah September 1991 - Present
Skills
Sales, Insurance, Customer Service, Property & Casualty..., Underwriting, General Insurance, Commercial Insurance, Management, Leadership, Risk Management
Education
Shasta College
Shasta High
AAA Northern California, Nevada & Utah October 1992 - Present
CSAA Insurance Group April 1991 - October 1992
Skills
General Insurance, Casualty, Umbrella Insurance, Insurance, Underwriting, Property & Casualty..., Casualty Insurance
Education
Sacramento City College 1977 — 1979
San Jose, California 2014 - Present
AAA Northern California, Nevada & Utah 2003 - March 2014
AAA Northern California, Nevada & Utah 1999 - 2003
Skills
Product Development, Strategic Planning, Sales, Claim, Negotiation, Budgets, Umbrella Insurance, Project Planning, Waterfall, Professional Liability, Customer Service, Cruises, Market Research, Business Development, Customer Analysis, Account Management, CRM, Competitive Analysis, Management, Product Management, Product Marketing, Strategy, Vendor Management
Education
San Jose State University
Business Administration and Management, General
The Travel Institute
Certified Travel Consultant
The Travel Institute
Certified Travel Industry Executive
AAA Northern California, Nevada & Utah August 2014 - Present
Farmers Insurance Group of Companies January 2013 - August 2014
PhosLab Environmental Services, Inc. September 2011 - January 2013
HEPACO, Inc. May 2010 - September 2011
Insurance January 2009 - September 2010
GEICO October 2000 - December 2009
Seal-Krete June 1997 - October 2000
Chick-fil-A 1994 - 1996
Skills
Scuba Diving, Customer Relations, Negotiation, Public Speaking, Sales Management, Market Planning, Environmental Issues, Environmental Consulting, Property & Casualty..., 220 license, Insurance, Sales, Environmental Awareness, Marketing, Sales Operations, Leadership, Customer Service, Cold Calling, New Business Development, Management, Team Building
Education
Polk State College 1989 — 1992
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
University of South Florida 1993 — 1996
Bachelor of Science, Psychology
Polk Community College 1990 — 1992
A.A., Liberal Arts
The University of Texas at Austin September 2014 - Present
Armanino LLP June 2014 - August 2014
University of San Francisco May 2013 - December 2013
AAA Northern California, Nevada & Utah June 2013 - August 2013
Papa Johns July 2009 - July 2010
IT'S-IT Ice Cream August 2007 - June 2009
Skills
Accounting, DOT Compliance, PCI Standards, Internal Controls, Internal Audit, Microsoft Office, Analysis, Auditing, Customer Service, Policy, Microsoft Excel, Public Speaking, PowerPoint, Time Management, Social Media, Research
Education
The University of Texas at Austin 2014 — 2015
Master's of Professional Accountancy, Accounting
University of San Francisco 2010 — 2013
Bachelor of Science (B.S.), Accounting
St. Francis High School 2006 — 2010
AAA Northern California, Nevada & Utah April 2012 - Present
Cost U Less Insurance April 2007 - April 2012
Skills
Underwriting, Bilingual-English/Spanis..., Property & Casualty..., Computer Proficiency, Communication, Marketing Communications, Microsoft Word, IRS, Entrepreneurship, Managerial Skills, Account Reconciliation, Small Business, Customer Service, Microsoft Excel, Managerial Finance, Interviews, Negotiation, Organization, Office Administration, Proofreading, Research, Typing, Volunteer Management, Warehousing, Management, Investment Properties
Education
Reedley College 2006 — 2007
Associate's degree, General Education
Washington Union Easton CA 1996 — 1997
High School Diploma, HS Degree
Cognizant Technology Solutions October 2011 - Present
Cognizant Technology Solutions January 2011 - September 2011
Cognizant Technology Solutions 2003 - 2010
AAA Northern California, Nevada & Utah May 2006 - October 2009
Infotech Enterprises November 2002 - April 2003
Skills
SDLC, Requirements Analysis, Automation, Business Analysis, Property & Casualty..., Requirements Gathering, Testing, Scrum, Agile Methodologies, Test Management, Quality Center, User Acceptance Testing, System Testing, Management, CRM, Data Warehousing, Pre-sales
Education
Indian Institute of Management, Calcutta 2011 — 2012
Strategy, General Management
Scrum Alliance 2010 — 2010
CSM, Certified Scrum Master
Osmania University 1999 — 2003
Bachelor of Engineering, Mechanical
eRelevance Corporation May 2014 - Present
AAA Northern California, Nevada & Utah August 2012 - April 2014
WhiteGlove Health May 2012 - December 2012
Rock Health February 2012 - August 2012
Kaiser Permanente July 2006 - April 2012
Cooley Godward Kronish LLP August 2002 - July 2006
Siena Hill 1994 - 2002
Skills
Six Sigma, Green Belt, Business Process..., Program Management, Vendor Management, Process Engineering, Knowledge Management, Software Development, Website Development, Digital Marketing, Digital Strategy, Product Development, Product Life Cycle..., Product Marketing, Customer Experience, Cross-functional Team..., Strategy, Competitive Analysis, Strategic Partnerships, Business Strategy, Product Lifecycle..., Product Management, SDLC, Mobile Devices, Leadership, Business Development, Management, Online Marketing, Start-ups, Process Improvement, Marketing Strategy, Marketing, Agile Methodologies, Digital Media, Analytics, Team Building, E-commerce, Business Process, Social Media, Integrated Marketing, Lead Generation, B2B Marketing, Consulting, Web Analytics, Sales, Salesforce.com, SaaS, CRM, User Experience
Education
Villanova University 2010 — 2011
Six Sigma Green Belt, Process Reengineering
St. Mary's College of California 2003 — 2005
MBA, Business
University of California, Berkeley 1977 — 1982
Bachelor of Science (BS), Electrical Engineering and Computer Science
AAA Northern California, Nevada & Utah April 2015 - Present
AAA NCNU (No Cal, Nevada, & Utah) January 2012 - Present
Insphere Insurance Solutions July 2010 - March 2012
Auto Club of Southern Ca November 2000 - May 2010
Skills
Customer Satisfaction, Account Management, Call Centers, Sales, Management, Team Building, Insurance, Sales Management, Salesforce.com, Customer Service, Training, Coaching
Education
San Joaquin Delta College 1990 — 1992
Writing & Computers
Worldpay May 2015 - Present
The Crayon Initiative March 2013 - Present
Lealta Media August 2013 - December 2014
AAA Northern California, Nevada & Utah January 2011 - June 2013
AAA Northern California, Nevada & Utah March 2007 - January 2011
AAA Northern California, Nevada & Utah February 2003 - March 2007
AAA Northern California, Nevada & Utah April 2001 - February 2003
ABX Engineering December 1994 - July 1999
Skills
New Business Development, Alliances, Business Strategy, Strategy Development, Marketing Strategy, Strategy, Business Development, Product Development, Strategic Planning, Negotiation, Product Management, Leadership, Strategic Alliances, Business Alliances, Competitive Analysis, Management, Sales, Business Planning, Vendor Management, Account Management, Sales Process, Retail, Market Research, Product Marketing, Cross-functional Team..., Direct Marketing, Analytics, Marketing, Program Management, Strategic Partnerships, Sales Management, Lead Generation, Selling, Relationship Management, Start-ups, CRM, Team Leadership, Team Building, P&L Management, Forecasting, Team Management
Education
Purdue University - Krannert School of Management 1999 — 2001
MBA
Loyola Marymount University 1988 — 1992
BA
Omega Solutions September 2015 - Present
Debonair Productions January 1995 - Present
Career Group June 2015 - September 2015
Omega Solutions, Inc. December 2014 - April 2015
Uber November 2014 - December 2014
Acrobat Outsourcing October 2014 - October 2014
CSAA Insurance Group March 2012 - September 2014
AAA Northern California, Nevada & Utah January 2008 - March 2012
Ajilon Professional Staffing August 2007 - December 2007
Touchstone Legal May 2007 - July 2007
Skills
Marketing, PeopleSoft, Hospitality, Budgets, Customer Service, Trade Shows, Sales, Time Management, Human Resources, Training, Recruiting, Event Planning, Microsoft Excel, PowerPoint, Microsoft Office, Management, Leadership, Program Management, Team Building, Project Management, Process Improvement, Social Media, Event Management, Public Speaking, Strategic Planning
Education
Sinclair Community College
North Shore Animal League America September 2015 - Present
Guide Dogs for the Blind 2012 - 2015
Guide Dogs for the Blind 2007 - 2012
Guide Dogs for the Blind 1991 - 2007
AAA Northern California, Nevada & Utah 1989 - 1991
Skills
Major Donor Cultivation, Fundraising, Annual Giving, Planned Giving, Event Management, Event Planning, Volunteer Management, Marketing, Long Term Relationship..., Donor Recognition, Management, Training, Nonprofits, Philanthropy, Grant Writing, Public Speaking, Organizational..., Non-profit Leadership, Non-profit Boards, Computer Proficiency, Media Relations, Social Media, Strategic Communications, Marketing Communications, Social Networking, Budgets, Non-profits, Stewardship, Team Building
Education
Chico State University
BA Organizational Communications, Communications and Marketing
Portland State University
Non profit management certificate program, 4.0
AAA Northern California, Nevada & Utah February 2011 - Present
Costco Wholesale June 2008 - November 2010
Skills
English, Marketing, Outlook, Social Media, Teamwork, Sales, Microsoft Excel
Education
Las Positas College 2008 — 2010
Associate's degree, Business, Management, Marketing, and Related Support Services
Crighton and Associates October 2009 - Present
AAA Northern California, Nevada & Utah May 2005 - September 2009
Providan Financial January 2003 - January 2005
Korn Ferry May 2002 - January 2003
Lee Hecht Harrison May 2002 - January 2003
Skills
Leadership Development, Executive Coaching, Organizational..., Career Development, Management Consulting, Talent Management, Organizational..., Succession Planning, Performance Management, Talent Acquisition, Learning Management, Coaching, Instructional Design, Leadership, Strategy, Workshop Facilitation, Training, Employee Engagement, Employee Training, Strategic Planning, Culture Change, Program Management, Executive Development, Management, Onboarding, Management Development, Business Process..., Training Delivery, Performance Improvement, Change Management, Career Counseling, Business Strategy, Consulting, Organizational Design, 360 Feedback, Workforce Planning, Staff Development, Human Resources, MBTI, Emotional Intelligence, Team Building, Career Management, Employee Relations
Education
Stanford University Graduate School of Business 1988 — 1988
University of Virginia - Darden Graduate School of Business Administration 1988 — 1988
San Francisco State University
Master of Science (MS)
Southern Illinois University, Carbondale
Bachelor of Science (BS)
AAA Northern California, Nevada & Utah November 2014 - Present
AAA Northern California, Nevada & Utah July 2013 - November 2014
Nordstrom September 2011 - July 2013
Nordstrom July 2008 - September 2011
Nordstrom April 2007 - July 2008
Nordstrom June 2006 - August 2006
Skills
Recruiting, New Hire Orientations, Human Resources, Customer Service, Employee Benefits, HRIS, Merchandising, Taleo, College Recruiting, Employee Relations, Applicant Tracking..., FMLA, Onboarding, Event Planning, Conflict Resolution, Benefits Administration, Performance Management, Talent Acquisition, HR Policies, Supervisory Experience, Business Planning, Customer-focused Service, Professional..., Department Stores, Retail Sales Experience, Retail Sales Analysis, Business Strategizing, Professional Development, Workday, Microsoft Office
Education
San Francisco State University 2004 — 2006
Bachelor of Science (B.S.), Fashion Merchandising
Sacramento City College 2001 — 2004
Associate's degree, Fashion/Apparel Design
Sacramento City College 2001 — 2004
Associate's degree, Social Sciences
AAA Northern California, Nevada & Utah May 2015 - Present
Jamba Juice November 2012 - May 2015
Safeway February 2004 - July 2010
NCR Corporation June 2000 - September 2003
Skills
Supply Chain, Inventory Management, Supply Chain Management, Category Management, Warehousing, Purchasing, Teamwork, Cross-functional Team..., Management, Sales, Marketing, Customer Service, Forecasting, Food, Retail, Team Building, Leadership, Merchandising, Inventory Control, Logistics
Education
Northern Illinois University 1998 — 2000
bachelor's of science, Marketing Honors
Northern Illinois University 1998 — 2000
Bachelor of Science (B.S.), Marketing
Aon Hewitt March 2015 - Present
Kinetic Concepts December 2012 - November 2014
AAA Northern California, Nevada & Utah December 2011 - November 2012
AlixPartners July 2008 - December 2011
Countrywide Bank June 2007 - July 2008
Sun National Bank June 2006 - June 2007
JPMorgan Chase March 2002 - June 2006
Deloitte Consulting June 1998 - March 2002
M&T Bank May 1995 - May 1998
National Security Agency January 1990 - July 1993
Skills
Management Consulting, Insurance, Strategy, Banking, Financial Services, Business Services, Finance, Private Equity, Retail Banking, Leadership, Due Diligence, Business Strategy, Management, Executive Management, Team Management, Portfolio Management, Restructuring, Sales, Mergers & Acquisitions, Business Process..., Financial Modeling, Marketing, Risk Management, Strategic Planning, Underwriting
Education
Rensselaer Polytechnic Institute 1993 — 1995
MBA, Management & Technology, 3.94/4.0 GPA
University of Maryland University College 1989 — 1993
BS, Business Administration and Management, 3.89/4.0
Gartner June 2011 - Present
AAA NCNU 2010 - June 2011
AAA Northern California, Nevada & Utah September 2005 - March 2011
USAA 1982 - 2001
University of Texas at San Antonio 1992 - 1999
Skills
Program Management, Solution Development, IT Service Management, Product Management, Leadership, Project Management, Management, IT Operations, Strategic Planning, Information Technology, Budgets, IT Strategy, Telecommunications, Enterprise Software, Business Process..., ITIL, Strategy, Integration, Resource Management, Business Intelligence, Global Delivery, Change Management, Project Portfolio..., Vendor Management, Software Project..., Business Analysis, Strategic Financial..., SDLC, IT Management, Enterprise Architecture, Governance, PMO, Business Process, PMP, Cloud Computing, Cross-functional Team..., Infrastructure, Outsourcing, SaaS, Disaster Recovery, CRM, Requirements Analysis, Executive Management, Data Center
Education
The University of Texas at San Antonio 1988 — 1990
MBA, FInance
Texas A&M University 1976 — 1980
BS in Computer Science, Computer Science
CSAA Insurance Group February 2013 - Present
CSAA Insurance Group September 2011 - February 2013
AAA Northern California, Nevada & Utah September 2005 - September 2011
AAA Northern California, Nevada & Utah July 2002 - October 2005
Clorox 2000 - 2001
Bank of America April 1986 - April 2000
Skills
SDLC, Vendor Management, Business Process..., PMP, PMO, Project Portfolio..., Program Management, Process Improvement, Business Analysis
Education
The George Washington University - School of Business 2005 — 2008
Master's Certificate, Project Management
University of Arizona 1979 — 1982
BS in Business Administration (BSBA), Management Information Systems
AAA Northern California, Nevada & Utah January 2013 - Present
iCracked Inc. February 2012 - August 2012
GLOBE Center October 2009 - March 2012
Oregon Business Development Department May 2010 - August 2010
University of Oregon March 2008 - June 2009
Alpha Epsilon Pi September 2007 - June 2009
Executive Advisory Board April 2007 - June 2008
Honda Motor Co. - F-Tech and FEG June 2006 - August 2006
Skills
Supply Chain Management, Global Logistics, Import Compliance, Incoterms, Reverse Logistics, Outbound Logistics, Japanese, Japanese culture, International Research, Market Development, Market Launch, Market Definition, Export Documentation, Export Development, Decision Analysis, Decision Making, Decision Modeling, Event Management, INCO terms, Logistics, Intercultural..., Export, International Relations, Foreign Languages, Business Strategy, International Business, Leadership, International Trade, Market Research, Economics, Import, Documentations, International..., Management, Marketing, Program Management, Strategic Planning, Strategy, Team Building, Microsoft Excel, Research, Public Speaking, Project Management, Negotiation, Analysis, Data Analysis, Customer Service, Budgets, Problem Solving, Process Improvement
Education
Middlebury Institute of International Studies at Monterey 2009 — 2011
MBA, International Business
Stanford University 2011 — 2011
Certificate of Accomplishment, Databasing
University of Oregon 2005 — 2009
BA, Japanese, Economics
AAA Northern California, Nevada & Utah February 2005 - Present
AAA NCNU Insurance Exchange July 1995 - Present
Skills
Bilingual-Spanish, Access, Customer Service, Outlook, Customer Retention, Call Centers, Property & Casualty..., Small Business, Leadership, Marketing, Sales, Team Building, Customer Satisfaction, Public Speaking, Health Insurance, Insurance, Underwriting, General Insurance
Education
Mendocino College 1993 — 1997
Associate of Science (A.S.), Business/Office Automation/Technology/Data Entry/ Administrative Assistant
Pontificia Universidad Católica Madre y Maestra 1986 — 1989
Associate of Science (A.S.), Bilingual and Multilingual Education
Salt Lake Brewing Co. dba Squatters and Wasatch Brew Pub March 2015 - Present
Salt Lake Brewing Co. dba Squatters and Wasatch Brew Pub February 2014 - March 2015
Contra Costa Association of Realtors November 2012 - February 2014
Robert Half Finance & Accounting July 2012 - November 2012
STARCON International, Inc. September 2011 - February 2012
AAA Northern California, Nevada & Utah October 2009 - September 2011
Accountants International August 2009 - October 2009
Wyndham Vacation Ownership July 2007 - July 2009
Copart September 2005 - November 2006
Copart June 2003 - September 2005
Skills
Accounts Payable, Account Reconciliation, Accounts Receivable, Payroll, Budgets, Microsoft Excel, Bank Reconciliation, Forecasting, Invoicing, Customer Service, Auditing, Accounting, Analysis
Education
Kaplan University 2008 — 2012
Bachelor's degree in Accounting, Managerial Accountancy
Heald College 1997 — 1998
Associates degree, Accounting
AAA Northern California, Nevada & Utah October 2014 - Present
Kemper Corporation November 2009 - October 2014
Safeco Insurance June 2007 - November 2009
AAA 2005 - 2007
Skills
Insurance, Property, Customer Service, Claim, Claims Management, Commercial Insurance, Liability, Sales
Education
San Diego State University-California State University 2000 — 2001
Bachelor of Science (BS), Sociology
Oklahoma Teacher Retirement System February 2014 - Present
APC, Inc. November 2012 - November 2013
Braum's Ice Cream and Dairy Store August 2011 - November 2012
h2ochurch.tv November 2011 - September 2012
AAA Northern California, Nevada & Utah April 2011 - July 2011
AAA Northern California, Nevada & Utah March 2010 - May 2011
Primerica Financial Services June 2007 - December 2007
Primerica Financial Services June 2002 - June 2007
Crusade for Christ June 1982 - July 1982
Skills
Team Building, Call Center, Insurance, Customer Retention, Leadership Development, Strategic Planning, Public Speaking, Human Resources, Sales, Training, Call Centers, Customer Service, Management, Team Leadership, Event Planning, Marketing, Direct Sales, Social Media, Leadership, Team building
Education
Southwestern Oklahoma State University 1976 — 1980
Bachelor of Science, Psychology
Western Heights High School 1970 — 1974
High School, Music Performance, General, 4.0
Western Heights High School
Bachelor of Applied Science (B.A.Sc.)
AAA Northern California, Nevada & Utah March 2015 - Present
Xerox April 2008 - March 2015
67th APS 1997 - July 2011
US Air Force Reserves 1997 - July 2011
455 LRS Sather AB Baghdad, Iraq March 2009 - August 2009
Telecom Recovery January 2008 - April 2008
US Air Force April 2007 - October 2007
ACS December 2003 - March 2007
Fairbanks Capital 2002 - 2003
Select Portfolio 2002 - 2003
Skills
IT Management, Instrument Rated Pilot, Troubleshooting, Call Center, Telecommunications, Avaya, Process Improvement, Windows Server, Logistics, VoIP, Management, Call Centers, Operations Management, Software Documentation, ITIL, Network Engineering, Service Delivery, Data Center, Switches, Servers, IT Service Management, Security, Outsourcing, Vendor Management, Networking, Integration, WAN, Cisco Technologies, Disaster Recovery, TCP/IP, System Administration, Routers, Avaya Technologies
Education
Salt Lake Community College 1994 — 2003
AS
Olympus High School 1987 — 1989
Graduate
New Jersey Property Liability Insurance Guaranty Association (NJPLIGA) July 2012 - Present
Prudential Financial October 2005 - December 2011
Prudential Financial March 2005 - October 2005
The Hartford November 2004 - February 2005
AAA Northern California, Nevada & Utah October 1991 - July 2004
Skills
Claims Management, Property & Casualty..., Customer Service, Coaching, Training, Insurance, Claim, Leadership Development, Training Delivery, Microsoft Excel, Leadership, Underwriting, Policy, Performance Management, Disability Insurance, Commercial Insurance, Life Insurance, Performance Improvement, Workshop Facilitation, Management, Healthcare, Organizational..., Employee Training, Team Building, Human Resources, Change Management, Small Business, Employee Benefits
Education
Montclair State University 1982 — 1984
BA, Psychology
Union County College 1981 — 1982
AA, Liberal Arts/Education
AAA Northern California, Nevada & Utah March 2010 - Present
AAA Northern California, Nevada & Utah August 2005 - March 2010
Eastwood Insurance Services Inc. December 1993 - July 2005
Liberty Auto Insurance Agency June 1991 - December 1993
Wells Fargo May 1989 - May 1991
Skills
Property & Casualty..., Insurance, Liability, Sales, General Insurance, Sales Management, Training, Underwriting, Umbrella Insurance, Team Building, Customer Retention, Leadership, Marketing, Management, Customer Service, Business Planning
Education
San Francisco State University 1997 — 2000
MBA, Management & Marketing
University of San Francisco 1986 — 1990
Bachleor of the Arts, Economics & Business
PwC April 2013 - Present
AAA Northern California, Nevada & Utah June 2010 - March 2013
Skills
Underwriting, Customer Service, Sales, Data Entry, Microsoft Word, Microsoft Office, Microsoft Excel, Lotus Notes, Accounts Payable, Proficient Typing Skills, Troubleshooting, Receptionist Duties, Office Administration
Education
San Jose City College
AAA Northern California, Nevada & Utah April 2015 - Present
Imperial Contracting December 2013 - Present
San Manuel Band of Mission Indians May 2009 - December 2013
Winzler & Kelly Consulting Engineers December 2004 - January 2009
Sonoma County Water Agency June 2003 - December 2004
Next Level Communication May 1999 - May 2002
Sonoma County Juvenile Probation February 1991 - January 1999
United States Navy September 1984 - November 1987
Skills
Safety, Risk Management, Construction, Strategic Planning, Microsoft Office, Program Management, Industrial Hygiene, Marketing, Environmental Compliance, Supervisory Skills, Coaching, Project Planning, Training, Security, Leadership, Private Investigations, Contract Management
Education
University of San Francisco 1996 — 1999
Masters, Public Administration
Sonoma State University 1991 — 1993
Bachelor, Theater Arts
AAA Northern California, Nevada & Utah August 2014 - Present
AAA Club Partners May 2012 - August 2014
AAA MountainWest May 2007 - May 2012
AAA Arizona February 2001 - April 2007
AAA Chicago Motor Club 1988 - 2001
Skills
Strategic Planning, Team Building, Budgets, New Business Development, Sales Management, Process Improvement, Public Speaking, Marketing Strategy, Leadership, Product Development, Team Leadership, Contract Negotiation, Insurance, Management, Business Development, Customer Satisfaction, Account Management, Strategy, Business Strategy, Sales, Cross-functional Team..., Business Analysis, Forecasting, Vendor Management, Business Planning, Competitive Analysis, P&L Management, Mergers & Acquisitions, Product Management, Business Process..., Strategic Partnerships, Start-ups
Education
Northern Illinois University 1983 — 1987
Bachelor of Science, Economics
Everest Funeral Package LLC September 2014 - Present
Boone Action Marketing (BAM) May 2010 - August 2014
AAA Northern California, Nevada & Utah June 2007 - May 2010
AAA Northern California, Nevada & Utah May 2003 - June 2007
Aflac November 2000 - May 2003
Career Central 1998 - 2000
Skills
Coaching, Sales Management, Marketing Strategy, Sales, CRM, Training, Customer Service, Public Speaking, Staff Development, Business Development, Business Strategy, Trade Shows, Sales Promotion, Vision Creation, Strategic Planning, Vertical Marketing, Insurance, Public Sector, Microsoft Office, Non-profits, Volunteer Management, Marketing, Team Building, Recruiting, Management, Budgets, Sales Operations, Management Consulting, Leadership Development, Leadership, Change Management, New Business Development, Lead Generation, Account Management, Performance Management, Nonprofits, Event Management, B2B, Customer Retention, Customer Satisfaction, Direct Sales, Cross-functional Team..., Market Planning, Start-ups, Program Management, P&L Management, Business Planning, Process Improvement, Strategy, Strategic Partnerships
Education
University of California, Los Angeles - The Anderson School of Management
Master of Business Administration (M.B.A.), Marketing
Stanford University 1976 — 1980
Bachelor's Degree, Psychology
John Muir HS
High School
Siviniti Solar December 2014 - Present
PURE Energies / 1BOG February 2014 - November 2014
AAA Northern California, Nevada & Utah October 2009 - January 2014
Macke Partners October 2001 - June 2004
DONNÉ ROYALE, INC September 1999 - August 2002
DONNÉ ROYALE, INC October 1998 - September 1999
Skills
Strategy, Sales Management, Management, CRM, Entrepreneurship, Leadership, Strategic Partnerships, Sales, Project Management, Salesforce.com, Budgets, Business Strategy, Strategic Planning, New Business Development, Training, Start-ups, Marketing Strategy, Marketing, Business Development, Business Planning, Market Research, Product Management
Education
Massachusetts Institute of Technology - Sloan School of Management 2011 — 2015
Executive Certificate, Strategic Management
Sonoma State University 1989 — 1994
BA, Bachelor in Arts, Management and Finance; Music Minor Pursuit
COUNTRY Financial® September 2014 - June 2015
AAA MountainWest January 2014 - March 2014
AAA Northern California, Nevada & Utah July 2013 - November 2013
Farmers Insurance June 2012 - July 2013
Findlay Honda May 2011 - 2012
Wentworth Chevrolet April 1996 - May 2011
United States Marine Corps December 1991 - December 1995
Skills
Property & Casualty..., Life Insurance, Variable Life, Variable Annuities, Fixed Annuities, Leadership, Umbrella Insurance, Commercial Insurance, Mutual Funds, IRAs, 401k Rollovers, Disability Insurance, Liability, Health Insurance, Commercial Lines, Whole Life, Underwriting, Workers Compensation, Professional Liability
Education
Montana Tech of the University of Montana 2015 — 2018
Bachelor of Science (BS), Registered Nursing/Registered Nurse
University of Farmers 2013 — 2013
Career Developement, Marketing, and Business Management
Portland Community College
American Express Global Business Travel February 2015 - Present
AAA Northern California, Nevada & Utah December 2013 - January 2015
AAA Northern California, Nevada & Utah February 2013 - December 2013
Prudential Financial November 2011 - January 2013
Prudential Financial October 2008 - October 2011
Boomi, Inc.(Later Acquired by Dell) June 2006 - October 2008
Keystone Automotive Operations August 2005 - June 2006
Keystone Automotive Operations June 2003 - August 2005
Skills
Business Intelligence, Business Analysis, XML, Team Leadership, Team Building, Account Management, Process Improvement, Cloud Computing, DB2, Oracle SQL, Java, AIX, Autosys, Enterprise Content..., WebSphere Application..., Information Science, Computer Science, Software Development, Software Development..., SQL, EDI ANSI X12, MQ Series, QuickBooks, Product Specialists, Data Transformation, C++, Visual Basic, Enterprise Integration, ERP Software, CRM Integration, AS400 system, ASP, 24x7 Production Support, Reverse Engineering, Visio, Flash Animation, JavaScript, CSS, HTML, UML, Microsoft Office, Business Process Design, User Interface Design, Database Design, Development Testing, Quality Assurance, Secured Transactions, POS, IBM Tivoli, Boomi
Education
Penn State University 2003 — 2005
BS, Information Science and Technology, Software Development, 3.7
Penn State University 2000 — 2003
Associate's degree, Information Science and Technology, Software Development
AAA Northern California, Nevada & Utah January 2006 - Present
State Compensation Insurance Fund April 2005 - January 2006
RW Lynch January 2005 - April 2005
Skills
Customer Service, Underwriting, Data Entry, Call Center, Cashiering, Auditing, Receptionist Duties, Microsoft Word, Outlook, Microsoft Excel, Training
Education
Career Solutions 2002 — 2002
Medical/Clinical Assistant, 4.0
Merritt College 1977 — 1998
Child Development, 3.5
Merritt College 1996 — 1996
Certified Nursing Assistant
Brilliant Ink October 2014 - Present
AAA Northern California, Nevada & Utah August 2013 - October 2014
AAA Northern California, Nevada & Utah February 2012 - July 2013
SkillStorm November 2010 - July 2011
StormStaff May 2008 - November 2010
Nelson Staffing May 2007 - April 2008
Kimco June 2006 - May 2007
Skills
Sourcing, Temporary Placement, Talent Management, Recruiting, Contract Recruitment, Human Resources, Interviews, Talent Acquisition, Leadership, Applicant Tracking..., Employee Relations, Sales, Onboarding, Technical Recruiting, Internet Recruiting, Employment Law, Team Leadership, Employee Benefits, Management, Screening, Executive Search, Strategy, Hiring
Education
San Diego State University-California State University 2002 — 2006
B.A., Journalism
Las Lomas High School 1998 — 2002
Lingua Journal September 2014 - Present
The Incredible Years, Inc. June 2014 - May 2015
The Falcon Newspaper February 2014 - June 2014
AAA Northern California, Nevada & Utah June 2013 - August 2013
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Photography, Web Design, PowerPoint, Illustration, Social Media, HTML, Microsoft Word, Logo Design, Typography
Education
Seattle Pacific University 2012 — 2016
Bachelor of Arts (BA), Visual Communications
Enterprise Events Group June 2014 - Present
CT CreativeWorks October 2011 - Present
Common Sense Media April 2013 - January 2014
SolutionSet October 2009 - October 2011
Haggin Marketing 2007 - 2009
Publicis Modem January 2007 - February 2008
Delivery Agent 2007 - 2007
The Creative Group 2007 - 2007
Artisan Creative 2007 - 2007
AAA Northern California, Nevada & Utah 2007 - 2007
Skills
Storyboarding, Concept Design, User Interface Design, Graphic Design, Web Design, Adobe Creative Suite, Email Marketing, Web Analytics, Digital Marketing, User-centered Design, Multi-channel Marketing, Online Marketing, Corporate Branding, User Experience, Creative Direction, Interaction Design, Art Direction, Logo Design, Online Advertising, Social Media, Wireframes, Interactive Marketing, E-commerce, Flash, Creative Strategy, Content Strategy, Graphics, Direct Marketing, Illustration, Interactive Advertising, CSS, Brochures, Branding & Identity, Direct Mail, Typography, Brand Development, Corporate Identity, Concept Development, Layout, Catalogs, Experience Design, Illustrator, Digital Media, Advertising, Marketing, Management
Education
University of California, Santa Barbara 1986 — 1990
BA, Psychology, French Literature
San Francisco State University 1993 — 1995
Professional Certification, Multimedia Studies, Web Design, User Interface Design, 3D Modeling
St. Ignatius College Preparatory 1983 — 1986
French American International School 1981 — 1983
University College School, London 1979 — 1981
CSAA Insurance Group, a AAA Insurer March 2010 - Present
AAA Northern California, Nevada & Utah January 2003 - March 2010
SBC Communications January 2000 - February 2002
Skills
Business Relationship..., IT Outsourcing, Coaching, Operational Excellence, Business Alignment, SOA, Consulting, Business Process..., Business Strategy, Process Consulting, Performance Metrics, Financial Services, Business Architecture, IT Transformation, Business Continuity, Program Management, Project Management, SDLC, Agile Methodologies, Business Process Design, Mentoring, Management, Business Process, Project Portfolio..., Change Management, Integration, Training, Agile Project Management, Business Process..., PMP, PMO, Strategy, Business Analysis, Software Project..., Leadership, Risk Management, CRM, Product Management, Vendor Management, Outsourcing, Project Planning, Resource Management, IT Management, Enterprise Software, Requirements Gathering, Business Requirements, IT Strategy, Business Transformation, Project Delivery, Software Development
Education
Project Management Institute 2003 — 2016
PMP Certification, Project Management
Fowler Wainwright International 2011 — 2011
CPC, Certified Professional Coaching
Scrum Alliance 2011 — 2011
Certified Scrum Master, Agile Systems Development
Villanova University 2010 — 2011
Master Certificate in Organizational Leadership
John F. Kennedy University 1986 — 1988
Bachelors, Interpersonal Studies
AAA Northern California, Nevada & Utah August 2015 - Present
Salt Lake Comic Con April 2014 - Present
Teleperformance, USA April 2014 - June 2015
Xerox May 2013 - September 2013
Internal Revenue Service March 2012 - May 2012
Progrexion May 2011 - June 2011
Convergys April 2010 - April 2011
Convergys April 2010 - April 2011
ManpowerGroup February 2010 - April 2010
Advanced Graphics May 2009 - February 2010
Skills
Outlook, Leadership, Windows, QuickBooks, Outlook Express, Avaya Phone systems, Cisco CTI Phone systems, Chat based programs, Avaya IP Telephony
Education
Bellevue Beauty School 1992 — 1993
Associate's degree, Cosmetology
Lake Washington Technical College 1992 — 1993
AS, Cosmetology
Robert Half February 2015 - Present
CSAA Insurance Group, a AAA Insurer / AAA NCNU Motor Club August 1999 - February 2015
AAA Northern California, Nevada & Utah August 2007 - June 2010
AAA Northern California, Nevada & Utah May 2005 - August 2007
AAA Northern California, Nevada & Utah August 1999 - May 2005
Zacson Corporation October 1993 - August 1999
Skills
Vendor Management, Cross-functional Team..., Business Analysis, SDLC, Call Centers, CRM, Process Improvement, Business Process..., Customer Service, MS Project, Project Management, Customer Experience..., Customer Experience, CEM, Voice of the Customer, VoC, Management, Program Management, Training, Leadership
Education
San Jose State University
Bachelor's Degree, Business Administration/Marketing
Specialized Training & Seminars
AAA Northern California, Nevada & Utah October 2013 - Present
Pakifornia Promotions (Pak Fight Club) January 2011 - April 2014
AAA Northern California, Nevada & Utah March 2012 - October 2013
Kaiser Permanente March 2011 - March 2012
Firemans Fund Insurance Company September 2009 - January 2011
Liberty Mutual December 2005 - September 2009
Jaamay October 2002 - December 2005
Abengoa Bioenergy June 2004 - June 2005
Education
Saint Louis University 2003 — 2005
Master of Business Administration (M.B.A.)
The University of Texas at Austin 2001 — 2003
Bachelor's Degree
AAA Northern California, Nevada & Utah June 2015 - Present
Allstate August 2014 - June 2015
Entravision Communications August 2011 - August 2014
The Limu Company January 2012 - August 2013
Rent-A-Center December 2009 - July 2011
Prudential Nevada Real Estate 2000 - 2007
Prudential Nevada Real Estate 2000 - 2007
Prudential Nevada Real Estate 2000 - 2007
Prudential Nevada Real Estate 2000 - 2007
Prudential Nevada Real Estate 2000 - 2007
Skills
Customer Service, Real Estate, Commercial Insurance, Property & Casualty..., B2B, People Skills, Problem Solving, Professional Services, Professional Liability, Asset Protection, Long Term Business..., Relationship Building, Sales, Marketing, Social Media, Marketing Strategy, Team Building
Education
Northern Nevada Real Estate School 2000 — 2001
Real Estate Licence, Real Estate
Truckee Meadows Community College 1992 — 1993
DC Electronics and Math for Electronics
Bell High School 1987 — 1991
High school Diploma, General
AAA Northern California, Nevada & Utah April 2015 - Present
STATE FARM INSURANCE AND FINANCIAL SERVICES August 2014 - Present
Vail Resorts November 2013 - Present
Vail Resorts November 2011 - November 2013
Francis Ford Coppola Presents April 2011 - November 2011
Santa Rosa Ski and Sports October 2008 - May 2011
Petaluma Swim Center May 2007 - October 2010
Skills
Sales Management, Business Relationship..., Management, Risk Management, Inventory Management, Marketing Strategy, Employee Relations, Employee Engagement, Employee Training, Profit Maximization, Community Development, Process Engineering, Retail Sales, Retail, Retail Buying, Outdoor Recreation, Outdoors, Outdoor Industry, Ski Industry, Hospitality, Hospitality Management, Customer Service, Staff Retention, Customer Retention, Service Industries
Education
Sonoma State University 2007 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Miramonte High School 2003 — 2007
High school
AAA Northern California, Nevada & Utah September 2009 - Present
Skills
Insurance, Property & Casualty..., Customer Satisfaction, Customer Service, Customer Retention, Underwriting, General Insurance, Leadership
Education
Reedley College 2008 — 2009
AAA Northern California, Nevada & Utah July 2014 - Present
State Farm February 2012 - July 2014
Kreations Auto Body July 2011 - February 2012
Moneris Solutions May 2006 - April 2010
Skills
Life Insurance, Training, Time Management, Coaching, Team Building, Data Entry, Health Insurance, Marketing, Public Speaking, Term Life Insurance, Financial Services, Account Management, Insurance
Education
North Coast Bible Institute 2010 — 2013
Certificate, Bible/Biblical Studies
Oregon Institute of Technology 1999 — 2004
Applied Psychology
AAA Northern California, Nevada & Utah March 2010 - Present
Ziff Davis Media November 2004 - July 2009
San Francisco State University November 2002 - November 2004
American Academy of Ophthalmology February 2004 - May 2004
Multiple Clients September 2002 - May 2004
Skills
Content Management, Drupal, Content Development, Web Content, Editing, Social Media, Digital Media, CMS, Publishing, Content Strategy, Technical Writing, Web Development, Digital Marketing, Blogging, Newsletters, Online Advertising, Writing, Editorial, Analytics, Publications, Magazines, Social Networking, SEO, Email Marketing, Online Marketing, Proofreading, HTML
Education
San Francisco State University 2003 — 2005
MA, Instructional Technologies
San Francisco State University 2001 — 2003
BA, Technical Writing
BofI Federal Bank September 2015 - Present
AAA Northern California, Nevada & Utah March 2015 - Present
AAA Northern California, Nevada & Utah November 2013 - March 2015
IBM March 2007 - October 2013
IBM March 2007 - June 2011
Tim Carson Consulting October 2005 - March 2007
Congressman Ed Case 2002 - 2005
Congresswoman Patsy Mink 2000 - 2002
Education
University of Oregon 1996 — 2000
Bachelor of Arts (B.A.), International/Global Studies
Universite Lyon Deux 1998 — 1999
Punahou School 1992 — 2006
HS Diploma
AAA Northern California, Nevada & Utah 2012 - 2013
National Geographic Society 2007 - 2011
Tomkins 2005 - 2007
Deloitte 2003 - 2005
Jefferson Wells International 2001 - 2003
City of Aurora 2000 - 2001
Vail Resorts 1998 - 2000
Neodata Services 1994 - 1998
U.S. Atlantic Command 1992 - 1994
to the Secretary of the Navy 1988 - 1992
Education
University of Virginia - Darden Graduate School of Business Administration 1980 — 1982
MBA, Marketing
The Ohio State University 1967 — 1970
Bachelor of Science
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group February 2014 - April 2015
AAA Northern California, Nevada & Utah July 2013 - February 2014
Advanced Eyecare & Vision Gallery October 2012 - February 2013
Sun National Bank March 2012 - September 2012
Hyatt House March 2012 - September 2012
TD Bank, N.A. December 2008 - May 2012
Skills
Retail Banking, Commercial Banking, Customer Service, Financial Analysis, Consumer Lending, Deposits, Client Billing, Credit, Portfolio Management, Coaching, Sales, Time Management, Loans, Leadership, Vendor Management, Training, Analysis, Process Improvement, Lines Of Credit, Business Analysis, Access, Budgets, Claim, Insurance, Liability, Microsoft Excel, Microsoft Office, Team Building, Team Leadership
Education
Rutgers, The State University of New Jersey-New Brunswick 2008 — 2012
B.A., Communication
PerchBaby 2015 - Present
Ziebell Consulting March 2014 - Present
Meyer Corporation July 2012 - September 2013
Del Monte Foods March 2011 - July 2012
Del Monte Foods October 2010 - March 2011
AAA Northern California, Nevada & Utah May 2007 - May 2010
AAA Northern California, Nevada & Utah March 2007 - August 2008
AAA Northern California, Nevada & Utah July 2004 - March 2007
Clif Bar & Company 2003 - 2004
The Clorox Company 1998 - 2003
Skills
Brand Management, Cross-functional Team..., Integrated Marketing, Customer Insight, Marketing Strategy, Strategy, Business Strategy, Product Innovation, Consumer Products, Marketing Research, Segmentation, P&L Management, Digital Marketing, Positioning, Shopper Marketing, Marketing, Brand Architecture, E-commerce, Relationship Marketing, Partnerships, Product Management, Project Portfolio..., Social Media, Marketing Management, Market Planning, Leadership, Lead Generation, Advertising, Program Management, Market Research, Strategic Planning, Competitive Analysis, Business Planning, FMCG, Product Development, Management, Product Marketing
Education
Harvard Business School
MBA, General Management, Strategy
University of Chicago
MA, Public Policy
UC Berkeley
BA, Sociology
AAA Northern California, Nevada & Utah June 2015 - Present
Freeway Insurance Services, Inc. March 2011 - Present
Skills
Insurance, Sales Management, Property & Casualty..., Underwriting, General Insurance, Commercial Insurance, Sales, Brokers, Direct Sales, New Business Development, Account Management, Customer Service, Liability, Sales Process, Casualty Insurance, Marketing, Legal Liability
Education
Penn State University
Business, Management, Marketing, and Related Support Services
AAA Northern California, Nevada & Utah October 2012 - Present
The Training Associates March 2012 - August 2012
Cornerstone Fellowship April 2005 - January 2011
Articulate Technologies, Inc. April 2010 - September 2010
Mr. Copy/ A Xerox Company September 2009 - March 2010
Bank of America July 2007 - December 2009
People's Choice Home Loan 2004 - 2007
Banc of America Investment Services Inc. March 1994 - August 2001
Skills
Training & Development, Test Development,..., Identify Gaps, Assign..., Change Management, Content Development, Business Relationship..., Project Implementation, Driving Results, Project Planning, Recruitment/Retention, Strategy Development, Transition Management, Presenter, New Hire Training, Complaint Management, Public Relations, Field Support, Sales Process, Team Building, Productivity Improvement, Project Execution, Account Management, Customer Service, Customer relationship..., Sales training, Inside Sales, Mortgage Lending, Treasury Management, Client Fulfillment, Toastmasters, Six Sigma, Training Coordination, Team Coordination, Volunteer Management, Volunteer Coordination, FINRA Series 6, FINRA, Client Retention, Client Relationship..., Salesforce.com, Workday, Training, CRM, Project Management, Employee Training, Program Management, Strategy, Talent Management, Coaching, Human Resources
Education
Stanford University 2015 — 2017
Advanced Project Management, Center for Professional Development
Skyline College
AAA Northern California, Nevada & Utah December 2014 - Present
World Financial Group (WFG) September 2014 - Present
Heald College June 2011 - October 2014
Skills
Customer Service, Public Speaking, Microsoft Office, Leadership, Time Management, Insurance, Marketing, Team Building, Leadership Development, Investments, Team Leadership, Finance, Financial Planning, Strategic Communications, Financial Analysis, Microsoft Excel, PowerPoint, Investment Strategies, Organizational..., Money Management, Anti Money Laundering, Retirement Planning, Property & Casualty..., Sales Presentations, Direct Sales, Time Value of Money, Emotional Intelligence, Wealth Management, Retirement, Mutual Funds, Financial Advisory, Umbrella Insurance, Motivational Speaking, Contract Negotiation, General Insurance, Sales, Sales Management, Salesforce.com, Sales Operations, Account Management, Small Business, Entrepreneurship, Business Development, Payroll, Critical Thinking, Cold Calling, Coaching, Mentoring, Empower
Education
Keller Graduate School of Management of DeVry University
Bachelor of Applied Science (BASc), Accounting and Business/Management
AAA Northern California, Nevada & Utah January 2014 - Present
Wells Fargo July 2012 - November 2013
Blue Shield of California May 2008 - February 2012
Shaklee Corporation August 2004 - May 2008
TechTV November 2000 - April 2002
PC World January 1997 - November 2000
Skills
Health Insurance, Journalism, Consumer Technology, Banners, User Experience, Marketing Communications, Metadata Creation, Content Strategy, Web Content, Content Management, CMS, Content Development, Copy Editing, Newsletters, Web Content Management, SDL Tridion, SEO, InterwovenTeamSite, Blogs, Email Marketing, Health and Wellness, Agile Methodologies, AP Style, Chicago Manual of Style, Online Publishing, Proofeading, Blogging, Editorial, Online Marketing, Publishing, Ap Style, Information Architecture, Creative Direction, Editing, Metadata, Chicago Manual, SEO copywriting, Web Analytics, Digital Strategy, Digital Marketing, Copywriting, Corporate Branding, Social Media Marketing, Digital Media, User Interface, Content Marketing, Content Writing, Proofreading, Web Project Management, Interaction Design
Education
San Francisco State University
BA, English Literature
St Andrews
High School Diploma, College Prep
WNS July 2012 - Present
AAA Northern California, Nevada & Utah August 2013 - December 2013
WNS Global Services January 2011 - June 2012
WNS Global Services October 2009 - December 2010
WNS April 2008 - September 2009
wns April 2007 - March 2008
WNS July 2006 - March 2007
WNS October 2004 - June 2006
Wipro BPO 2004 - 2004
Skills
Service Delivery, People Management, ITIL, SLA, Process Engineering, Sla, Management, Security, Vendor Management, Outsourcing, Team Management, IT Operations, Leadership, IT Service Management, Business Analysis, BPO, Pre-sales, Requirements Analysis, IT Strategy, Offshoring, Solution Architecture, Business Intelligence, Business Process
Education
Symbiosis International University 2010 — 2012
EPGDBM, Management Studies
EXIN 2009 — 2009
ITIL V3 Foundation, ITIL
Oracle University 2007 — 2007
OCA, Intorduction to Oracle 9i - SQL
University of Pune 2000 — 2004
BE, Electronics and telecommunications
Amolakchand mahavidyalay 1998 — 2000
H.S.S.C, Physics, Chemistry, Biology, Maths
Anglo Hindi High School 1995 — 1998
S.S.C
Fellow Citizen July 2014 - Present
AAA Northern California, Nevada & Utah May 2011 - July 2014
AAA Northern California, Nevada & Utah July 2005 - May 2011
Highway One / DMB&B November 1995 - November 2000
Saatchi & Saatchi / San Francisco 1990 - 1995
Skills
Email Marketing, Digital Marketing, Brand Development, Creative Direction, Direct Mail, Integrated Marketing, Brand Architecture, User Experience, Direct Marketing, Advertising, Marketing Communications, Product Development, Leadership, Competitive Analysis, Interactive Advertising, Strategy, Digital Strategy, Interactive Marketing, Brand Management, Online Marketing, Online Advertising, Corporate Branding
Education
St. John's University 1982 — 1986
BA, Marketing / Art History
American Assoc of Advertsing Agencies Insititue of Advanced Advertsing Studies 1995 — 1995
Certificate, Advertising
Business Process Solutions January 2009 - Present
Nikma Inc. January 2007 - Present
Neema Enterprises May 2006 - Present
AAA Northern California, Nevada & Utah 2012 - 2014
CSAA Insurance Group, a AAA Insurer 2012 - 2014
AAA Northern California, Nevada & Utah 2012 - 2014
AAA Northern California, Nevada & Utah 2012 - 2014
Seagate Technology May 2004 - January 2009
Seagate Technology 2001 - 2004
Seagate Technology 2000 - 2001
Skills
Six Sigma, Process Improvement, Change Management, Project Management, Strategic Planning, Program Management, Cross-functional Team..., Lean Manufacturing, Manufacturing, Operations Management, Team Building, Coaching, Team Leadership, Management Consulting, Business Strategy, DMAIC, Start-ups, Leadership, Quality Management, Training, Process Engineering, Management, Strategy, Continuous Improvement, Budgets, Supply Chain, SPC, Supply Chain Management, Business Process..., Product Development, Project Planning, Kaizen, Business Process, Business Development, Executive Management, Business Planning, Vendor Management, Outsourcing, Data Analysis, TQM, Operational Excellence, Purchasing, Performance Management, Resource Management, Negotiation, Business Process..., Contract Management
Education
The George Washington University 1997 — 2000
Doctorate, Education, Human Development
National University 1988 — 1990
MBA, Business Administration
Dynavax Technologies August 2015 - Present
IAS - International Asset Systems June 2015 - August 2015
Independent Contractor May 2013 - May 2015
AAA Northern California, Nevada & Utah January 2012 - May 2013
McKesson January 2011 - December 2011
McKesson Specialty Care Solutions November 2007 - December 2011
OTN (Acquired by McKesson) January 2004 - November 2007
Bristol-Myers Squibb - OTN May 2002 - December 2003
VERISIGN January 1997 - December 2001
Lam Research 1996 - 1997
Skills
Information Security, IT Operations Management, Contract Negotiation, IT Strategy, Personnel Management, Data Center, Vendor Management, Disaster Recovery, IT Operations, Integration, IT Management, IT Service Management, Cloud Computing, Security, Project Management, ITIL, Change Management, Information Technology, SaaS, IT Transformation, Infrastructure..., IT Outsourcing, Healthcare Information..., IT Leadership, Infrastructure, Visio, SDLC, Business Intelligence, Networking, Program Management, Management, Project Portfolio..., Enterprise Architecture, Business Process, PMP, SharePoint, Software Project..., Business Continuity, Business Process..., System Deployment, Business Analysis, Process Improvement, Virtualization, Requirements Analysis, Cross-functional Team..., Leadership, PMO, Enterprise Software, Governance, Strategy
Education
Point Loma Nazarene University 1988 — 1993
BA, Management Information Systems
AAA Northern California, Nevada & Utah March 2014 - Present
British Columbia Automobile Association (BCAA) December 2009 - March 2014
Canadian Tire 2007 - 2009
Canadian Tire 2006 - 2007
Canadian Tire Financial Services 2005 - 2006
Canadian Tire Financial Services 1998 - 2005
Canadian Tire Financial Services 1997 - 1998
Comp-U-Card Canada (a wholly-owned subsidiary of Canadian Tire Financial Services) 1995 - 1997
Canadian Tire Financial Services 1991 - 1995
SC Johnson 1989 - 1991
Education
Harvard Business School
Corporate Social Responsibility
University of Oxford
Strategic Leadership Programme
Ivey Business School at Western University 1981 — 1985
Honours B.A., Business Administration
AAA Northern California, Nevada & Utah October 2014 - Present
Dependable Insurance Services June 2013 - October 2014
Cost-U-Less Insurance/Freeway Insurance November 2000 - June 2013
Skills
Insurance, Sales, Sales Management, Customer Service, Account Management, Customer Retention, Call Centers, Team Building, Customer Satisfaction, New Business Development, Training, Time Management, Strategic Planning, Sales Operations, Property & Casualty...
Education
San Joaquin Delta College 2000 — 2001
Calaveras High School 1988 — 1992
Diploma, General Studies
The Hartford August 2015 - Present
The Hartford June 2014 - Present
The General ® October 2013 - May 2014
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - September 2013
AAA Northern California, Nevada & Utah September 2010 - April 2012
Skills
Insurance, Claim, Claims Management, Policy, Property Claims, Auto Claims, Negotiation, Liability, Homeowners, Subrogation, Analysis, Property & Casualty..., General Insurance
Education
University of Phoenix-Colorado Campus 2004 — 2010
Bachelor of Science (B.S.), Business Administration and Management, General
Park University 1999 — 2001
Associate's degree, Business Administration and Management, General
AAA Northern California, Nevada & Utah January 2014 - Present
Blackhawk Network October 2012 - January 2014
BlackRock April 2012 - June 2012
Cartridge World North America September 2009 - August 2011
Cartridge World North America June 2007 - September 2009
Oakland Magazine, Alameda Publishing Group August 2006 - June 2007
Fremont Bank - SF Bay Area July 2005 - June 2006
Terry Hines & Associates - SF Bay Area February 2004 - August 2004
KTVU - FOX Affiliate SF Bay Area January 2001 - June 2001
Skills
Website Redesign, Copywriting, Social Media, Media Buying, Creative Development, Radio Advertising, Television, Traditional Media, SEO, Compliance, Campaign Development, Campaign Management, Collateral Material..., Legal Research, Retail Packaging, Advertising, Training Skills, Webinars, Website Copy, Email Marketing, B2B Marketing, B2C marketing, Franchising, Corporate Communications, Corporate Events, Brand Development, Brand Awareness, Magazine Advertising, Public Relations, Public Speaking, Deadline Management, Professional..., MS Office Suite, Direct Mail, Retail, Web Design, Creative Direction, Editing, Campaigns, Marketing Copy, Training, Task Management, Event Planning, B2B, Brand Management, Marketing, Press Releases
Education
San Francisco State University 2003 — 2004
B.A., Communications
University of California, Davis 2002 — 2003
Communications
Piedmont High School
Kellogg Company March 2013 - Present
Kellogg Company September 2010 - March 2013
AAA Northern California, Nevada & Utah April 2007 - January 2010
Atherton-Newport Real Estate Investment Company February 2006 - March 2007
Kellogg / Kashi Company February 2000 - February 2006
First Class Cleaning October 1996 - July 2001
Denso Manufacturing September 1990 - January 1996
Skills
Change Management, Visio, Human Resources, SAP, SharePoint, Time Management, Customer Service, Access, Microsoft Excel, Logistics, PowerPoint, Supply Chain, Administrative..., Manufacturing, Lotus Notes, Employee Relations, Forecasting, Process Improvement, Management, Cross-functional Team...
Education
Kellogg Community College 2000 — 2005
Associate, Liberal Arts
Kellogg Community College 1999 — 2005
Associate, General Studies
Humana January 2010 - Present
AAA Northern California, Nevada & Utah 2006 - 2008
CSAA 2006 - 2008
American Reliable Insurance Company 2005 - 2006
Scottsdale Insurance Company 1995 - 2005
The Wheatley Group, Ltd. 1985 - 1995
Education
Grumman Data Systems Institute 1982 — 1982
Diploma, Computer Programming
Hofstra University 1978 — 1980
B.B.A., Management
Nassau Community College 1974 — 1976
A.A., Liberal Arts
MuleSoft Inc December 2014 - Present
Oracle June 2012 - December 2014
Oracle May 2005 - June 2012
iTechnica LLC May 2002 - June 2006
AAA Northern California, Nevada & Utah May 2002 - June 2005
Vitria Technology December 2000 - May 2002
Skills
SOA, Middleware, Cloud Computing, Business Process Design, Solution Selling, Web 2.0, Strategic Alliances, Systems Management, Enterprise Architecture, Enterprise Software, SaaS, Solution Architecture, Integration, Business Intelligence, EAI, IT Strategy, PaaS, Web Services, Architecture, Product Management, Software Development, Professional Services, CRM, Architectures
Education
National Institute of Technology
MS, Computer Science
Regional Engineering College (REC) Warangal, India
MS, Computer Science
Oxnard Pallet Co. 2014 - Present
AAA Northern California, Nevada & Utah August 2010 - July 2012
AAA Northern California, Nevada & Utah March 2010 - August 2010
Nelson Staffing 2010 - 2010
Villa Rosanne 2009 - 2009
Bill Wilson Center March 2007 - June 2008
Skills
Customer Service, Research, Administrative..., Microsoft Excel, Microsoft Office, Training, Management, PowerPoint, Team Building, Microsoft Word, Human Resources, Customer Satisfaction, Call Centers, Administrative..., Counseling, Call Center, Insurance, Problem Solving, Administration, Non-profits, Supervisory Skills, Customer Relations, Public Speaking, Data Analysis, Mentoring, QuickBooks, Onboarding, Employee Training, Employee Engagement, Employee Benefits
Education
San Jose State University 2006 — 2008
Bachelor of Arts, Psychology
SEPHORA 2015 - Present
AAA Northern California, Nevada & Utah 2013 - 2015
Walmart.com 2011 - 2013
Walmart.com 2010 - 2012
Walmart.com 2008 - 2010
Walmart.com 2007 - 2008
The Home Depot 2005 - 2007
Digitas 2002 - 2003
Marketing and Planning Systems 2001 - 2002
Lexecon 1998 - 2001
Education
Dartmouth College - The Tuck School of Business at Dartmouth 2003 — 2005
MBA
Yale University 1994 — 1998
BA, Economics
Harvard-Westlake School 1988 — 1994
AAA Northern California, Nevada & Utah October 2012 - Present
Yahoo! January 2011 - August 2012
Yahoo! July 2009 - January 2011
Yahoo! 2008 - 2009
Yahoo! 2007 - 2009
Yahoo! 2004 - 2007
WorldRes, Inc. February 2000 - December 2004
Menlo Consulting Group February 1995 - February 2000
United States Peace Corps 1993 - 1995
Visa 1991 - 1993
Skills
Product Management, Business Development, Strategy, E-commerce, Strategic Partnerships, Product Marketing, SEM, Web Analytics, Mobile Devices, Analytics, Start-ups, Mobile Marketing, Digital Strategy, Business Planning, Mobile Applications, Cross-functional Team..., Product Launch, Competitive Analysis, Market Research, Online Marketing, Marketing Strategy, Product Development, Program Management, Leadership, Management, Marketing, P&L Management, Team Leadership
Education
UCLA Anderson School of Management 1987 — 1989
MBA, International Business
University of California, San Diego 1982 — 1986
BA, English Literature (minor in Biology)
De La Salle High School 1978 — 1982
AAA Northern California, Nevada & Utah September 2012 - Present
Iron Horse Corridor Advisory Committee May 2007 - July 2015
The Evansville Day School 2001 - 2013
Kaiser Foundation Health Plan Inc April 2006 - 2012
UCSD Bay Area Alumni Chapter September 1999 - September 2009
University of California May 1996 - August 2006
University of California 1997 - 1998
University of California, Office of the President 1996 - 1997
University of California September 1987 - June 1996
University of California Council on Student Fees January 1994 - January 1996
Skills
Data Mining, Strategic Planning, Demographics, Research, Data Analysis, Statistics, Healthcare Management, Teaching, Non-profits, Public Speaking, Scenario Planning, Strategy Development, Market Research, SWOT analysis, Budget Development, Strategy, Community Outreach, Qualitative Research, Analytics, Policy, Project Management, Analysis, Management, Nonprofits, Proposal Writing, Higher Education, Event Planning, Project Planning, Budgets, Fundraising
Education
University of California, San Diego 1987 — 1995
Ph.D.
University of California, San Diego 1987 — 1994
M.A
Washington University in St. Louis 1983 — 1987
A.B.
Catholic University
Evansville Day School 1971 — 1983
Diploma
Indiana University Bloomington 1982 — 1982
HSSSI
AAA Northern California, Nevada & Utah January 2012 - Present
Skills
College Recruiting, Talent Acquisition, Onboarding, Applicant Tracking..., Recruiting, Talent Mapping, Taleo, Strategic Sourcing, Talent Management, Sourcing, Temporary Placement, Internet Recruiting, Management, Employer Branding, Temporary Staffing, Technical Recruiting, Hiring, Benefits Negotiation, Strategy, Leadership, Executive Search, Workforce Planning, Human Resources, Employee Relations
Education
Univeristy of California, Irvine 2010 — 2012
Certificate
San Diego State University-California State University 1997 — 2000
BA
AAA Northern California, Nevada & Utah 2014 - July 2015
Canepa Associates 2012 - 2014
Apple 2009 - 2011
KLA - Tencor 2007 - 2008
JDSU 2005 - 2007
Cisco Systems 1994 - 2005
DW Smith and Associates 1992 - 1993
Skills
Vendor Management, Enterprise Software, Integration, Cross-functional Team..., Business Intelligence, Program Management, Outsourcing, Business Process, ERP, Leadership, Oracle, CRM, SaaS, IT Strategy, SAP, Project Management, Agile Methodologies, Software Project..., Cloud Computing, PMP, Software Development, Siebel, Oracle 9i, PeopleSoft, Supply Management, VoIP, Telecommunications, Data Center, Virtualization, IT Management, Ag, Drupal, RPO, Agile & Waterfall..., PHP, Web Services, Amazon Web Services..., Management, Strategy, Product Management, Strategic Partnerships, SDLC, Information Technology
Education
University of Massachusetts, Amherst 1989 — 1990
MS
Rensselaer Polytechnic Institute 1981 — 1985
BS CS
Williams-Sonoma, Inc. August 2015 - Present
AAA Northern California, Nevada & Utah February 2013 - July 2015
New Zealand January 2012 - April 2012
Google December 2010 - December 2011
Americorps April 2010 - September 2010
BBC Worldwide June 2008 - February 2010
Los Angeles Clippers October 2007 - April 2008
The 10/10 Project June 2007 - August 2007
Jubilee Debt Campaign October 2006 - December 2006
CBS Paramount Television May 2006 - August 2006
Skills
Data Analysis, Reporting, Dashboard Builder, Process Improvement, Google Analytics, Business Intelligence, Microsoft Excel, Market Research, Project Management, Trend Analysis, Optimization, Analysis, Marketing Analytics, Presenting Solutions, Marketing, Salesforce.com, Social Media, Social Media Marketing, Sales, Leadership, Event Planning, Management, Digital Media, Online Advertising, Social Networking, Account Management, Facebook, Sourcing
Education
Loyola Marymount University 2004 — 2008
Bachelor's Degree, International Business & Marketing
IKippes Consulting LLC September 2015 - Present
Integraged Secure January 2014 - September 2015
IPsoft June 2012 - December 2013
Texas Department of Public Safety February 2011 - March 2012
Scottsdale Insurance Company May 2008 - February 2011
AAA Northern California, Nevada & Utah April 2006 - May 2008
USAA 2003 - 2006
HNTB 2001 - 2003
Skills
Unix, Websphere, LDAP, Portals, ITIL, Enterprise Architecture, Integration, Reverse Proxy, Disaster Recovery, IT Management, Troubleshooting, Middleware, Software Documentation, Solaris, Application Servers, Weblogic, Solution Architecture, Apache, SOA, Infrastructure, Virtualization, WebLogic, WebSphere Portal, WebSphere, Oracle, SDLC, Enterprise Software, IIS, Vendor Management
Education
Northwest Missouri State University 1996 — 2000
Bachelor of Science (BS), Management Information Systems
AAA Northern California, Nevada & Utah March 2014 - Present
The Prudential Insurance Company of America, Newark, NJ May 2012 - February 2014
Education
San Francisco State University 1973 — 1975
Bachelor of Arts (B.A.), Social Sciences
CallidusCloud January 2015 - April 2015
The Linux Foundation May 2014 - July 2014
Easter Seals Bay Area December 2013 - May 2014
AAA Northern California, Nevada & Utah October 2011 - October 2013
HB Capital Resources, Ltd. February 2004 - April 2011
Safeway August 2002 - January 2004
Master Replicas January 2002 - August 2002
Vodafone October 1991 - August 2000
Skills
Process Improvement, Management, Budgets, Financial Modeling, Wireless, Operations Management, Program Management, Analysis, Financial Analysis, Financial Reporting, Change Management, Fundraising, Vendor Management, Start-ups, Negotiation, Forecasting, Strategic Planning, Finance, Workday, Leadership, Cross-functional Team..., Accounting, Strategy, Team Leadership
Education
St. Mary's College of California 1999 — 2000
MBA
San Jose State University
BA
American Express Global Business Travel April 2015 - Present
AAA Northern California, Nevada & Utah August 2011 - April 2015
Synergy Solutions, Inc May 2006 - July 2011
Telesoft 2000 - 2003
Skills
Software Development, SQL, Microsoft SQL Server, SDLC, Agile Methodologies, Salesforce.com, Vendor Management, ASP.NET, Requirements Analysis, JavaScript, Change Management, HTML, SharePoint, AJAX, T-SQL, Process Improvement, Business Analysis, Leadership, Integration, Boomi, Cloud Computing, Management
Education
Muhlenberg College 1993 — 1997
Bachelor of Science, Information Technology
AAA Northern California, Nevada & Utah January 2012 - Present
AAA June 2007 - January 2012
Lash Group October 2005 - June 2007
Advertising Checking Bureau May 2004 - November 2005
JP Morgan Chase September 1996 - May 2004
AT&T 1991 - 1995
Skills
Microsoft SQL Server, T-SQL, Data Warehousing, SSRS, SSIS, Oracle, SQL, Informatica, Databases, Database Design, DTS, Business Analysis, ETL, Access, Process Improvement, Vendor Management, Leadership, IT Management, Offshore Operations, Software Development, Agile Methodologies, Denodo, Axway, Data Modeling, JIRA, SharePoint, Team Building, MicroStrategy, Dimensional Modeling, Employee Management, Change Management, Version One, Office 365, Toastmasters, Workday, Full SDLC, Team Motivation, Offshore Management, Distributed Team..., Contractor Management, ER/Studio, Cognos, Crystal Reports, Avaya Technologies, IEX, NICE, MDX, Visual Basic, Analysis Services, Database Administration
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, Information Systems Management
Tech Skills 2002 — 2004
MCDBA, MCAD
University of Phoenix 1997 — 2002
BSIT, Relational Database Managament Systems
San Francisco State University March 2015 - Present
AAA Northern California, Nevada & Utah May 2013 - May 2015
University of California December 2004 - 2013
United Rentals 1991 - 2004
Bruggeman, Smith and Peckham 1987 - 1991
Skills
Risk Management, Enterprise Risk..., Insurance, Financial Risk, Leadership, Management, Risk Assessment, Internal Audit, Business Continuity, Program Management, Commercial Insurance, Change Management, Governance, Underwriting, Risk Analysis, Reinsurance, Policy, Process Improvement, Litigation Management, Executive Management, Consulting, Information Security, Employee Benefits, Strategy, Auditing, Training, Emergency Management, Operational Risk..., Internal Controls, Claims Management, Analysis, Property & Casualty..., Workers Compensation, Financial Analysis, Management Consulting, Operational Risk, Public Speaking, Team Building, Security, Information Technology, Business Process..., Corporate Governance, Sarbanes-Oxley Act, Finance, Mergers & Acquisitions, Financial Modeling, Privacy Law, Regulatory Compliance
Education
Harvard Business School Executive Education 2015 — 2015
FSA Program
University of Redlands 1985 — 1987
Bachelor of Business Administration (BBA), Business Administration and Management, General, Honors with Distinction
Insurance Institute of America
ARM, Risk Management, Risk
Independent Consultant August 2008 - Present
Kaiser Permanente April 2013 - December 2014
AAA Northern California, Nevada & Utah September 1998 - August 2008
Epsilon 1995 - 1997
Positive Communications 1993 - 1995
Sega 1992 - 1993
Providian Financial 1989 - 1991
Skills
CRM, Integrated Marketing, Analytics, Segmentation, Strategic Planning, Customer Acquisition, Direct Marketing, Strategy, Lead Generation, Cross-functional Team..., Enterprise Software, Database Marketing, Analysis, Customer Insight, Business Strategy, Business Analysis, Customer Analysis, Budgets, Predictive Modeling, Data Mining, Marketing Strategy, Management, Forecasting, Competitive Analysis, Requirements Gathering, Insurance, Project Portfolio..., Program Management, Start-ups, Leadership
Education
San Diego State University-California State University
B.S., Business Administration/Marketing
San Diego State University-California State University
MBA, Marketing Analytics
Blue e Graphics April 2014 - Present
New Conservatory Theatre Center March 2005 - April 2014
RA Performance Group 2001 - 2003
AAA Northern California, Nevada & Utah October 1999 - July 2001
AAA Northern California, Nevada and Utah September 1996 - October 1999
CSAA Insurance Group May 1987 - September 1996
Pleasant Holidays 1983 - 1985
Skills
Marketing, Cruise Sales, Tourism Management, Travel & Tourism, Meeting Planning, Social Media, Advertising, Management, Event Planning, Event Management, Sales, Web Design, Customer Service, Microsoft Office, Editing, Public Speaking, Marketing Communications, Non-profits, Marketing Strategy, PowerPoint, Microsoft Excel
Education
Johnson and Wales University 1978 — 1981
Associate Degreee, Tourism and Travel Services Management
Pascack Hills High School 1974 — 1978
High School Diploma
Self-employed April 2010 - Present
Ipsos January 2014 - October 2014
Cadbury (Kraft) 2007 - 2011
Protocol Research Solutions (formerly CLT Research Associates) January 2004 - August 2005
AAA Northern California, Nevada & Utah 1998 - 1999
AAA Northern California, Nevada & Utah 1997 - 1998
Marriott International March 1996 - October 1997
AAA Northern California, Nevada & Utah March 1994 - March 1996
Hunt Wesson Foods (ConAgra) March 1992 - March 1994
Nabisco Foods (Kraft) 1987 - 1992
Skills
Market Research, Marketing Research, Customer Insight, Segmentation, Strategic Planning, People Management, People Development, Product Management, Product Development, Integrated Marketing, Marketing Strategy, Marketing, Strategy, Management, Analytics, Leadership
Education
Rutgers Graduate Business School
MBA, Marketing
Rutgers, The State University of New Jersey-New Brunswick
BA, Biology
San Jose State University
Nutrition (course work toward an MS)
RPHS
Amazon July 2014 - Present
Active Interest Media March 2010 - July 2014
Wayfinder February 2008 - March 2010
AAA Northern California, Nevada & Utah May 2005 - February 2008
Caulfield, Davies and Donahue, LLP January 2001 - May 2006
Skills
Direct Marketing, Direct Mail, Social Media Marketing, Social Media, Analytics, Email Marketing, Integrated Marketing, Project Management, Copywriting, Brand Management, Strategy, Marketing Strategy, B2B
Education
Saint Mary's College of California 2002 — 2006
Communication, English
AAA Northern California, Nevada & Utah August 2007 - April 2010
Armanino McKenna LLP 2004 - 2007
Pacific Union Homes 2003 - 2004
Saint Mary's College of California May 2000 - May 2003
Security Alarm Financing Enterprises 2003 - 2003
Skills
Calendaring
Education
Saint Mary's College of California 1998 — 2003
Bachelor of Arts, Art and Psychology
CCMC January 2008 - Present
California Casualty Management Company July 2007 - December 2007
AAA Northern California, Nevada & Utah October 1997 - July 2007
Industrial Indemnity Company October 1977 - October 1997
Skills
Financial Reporting, Budgets, Process Improvement, Financial Analysis, Insurance, Property & Casualty..., Accounting, Forecasting
Education
San Francisco State University
B. S. Accounting
Brown and Caldwell June 2015 - Present
AAA Northern California, Nevada & Utah July 2013 - June 2015
The Pasha Group April 2012 - July 2013
Silver Spring Networks February 2011 - June 2011
CyberLogitec America March 2010 - February 2011
Mattel February 2007 - November 2007
Metropolitan Transportation Commission July 2006 - December 2006
JWD Group/AECOM 2002 - 2006
City of Petaluma 2002 - 2002
Schlumberger CellNet 2000 - 2002
Skills
Process Mapping, Cost Estimating, Metrics, Scheduling, Freight, Requirements Gathering, Business Process..., Logistics, Shipping, Budgeting, Process Improvement, Business Analysis, Inventory Management, Documentation, Transportation, Gap Analysis, Project Planning, Business Process, Materials Management, Business Requirements, Supply Chain, 3PL, Transportation Planning, Civil Engineering, Budgets, Process Scheduler, Supply Chain Management
Education
University of California, San Diego - School of International Relations and Pacific Studies (IR/PS) 1997 — 1999
MPIA, Operations Management
University of Illinois at Urbana-Champaign 1991 — 1992
MS, Civil Engineering
University of California, San Diego 1986 — 1991
BS, Structural Engineering
Beethoven
Tesoro Corporation May 2015 - Present
Collabralink Technologies, Inc. August 2012 - April 2015
FRC Technologies October 2009 - August 2012
Radiology Associates of San Antonio December 2008 - October 2009
AAA Northern California, Nevada & Utah May 2006 - November 2008
USAA June 2003 - April 2006
EDS July 1998 - August 2000
Skills
Disaster Recovery, Data Center, LAN-WAN, Network Security, CCNA, VPN, Routers, Firewalls, Switches, Security, Networking, Troubleshooting, ITIL, Network Administration, Information Technology, Security+, Software Documentation, ASA, Servers, VMware
Education
Texas A&M University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Texas A&M University - Mays Business School 1999 — 2003
BA, MIS
AAA Northern California, Nevada & Utah Project ManagerScottsdale Insurance Company1995 - 2005
The Wheatley Group 1985 - 1995
Education
Hofstra University
AAA Northern California, Nevada & Utah August 2013 - Present
Interlude Enterprises 1988 - Present
2finity August 2011 - December 2011
Annams Systems Corporation June 1999 - March 2011
Interlude Enterprises 1987 - June 1999
Network Six September 1994 - March 1997
America West Airlines 1987 - 1993
USAir (Previously America West Airlines) 1987 - 1993
Skills
Business Intelligence, Software Project..., SDLC, Microstrategy, Data Warehousing, ETL, Business Requirements, Data Modeling, Oracle, Business Analysis, Enterprise Architecture, Dashboard, Enterprise Software, Requirements Analysis, Unix, Business Intelligence..., Business Analytics, Data Integration, OLAP, Database Design, PL/SQL, Integration, SQL, Microsoft SQL Server, Analytics, Consulting, Agile Methodologies, Agile Project Management, Software Development, Databases, Scrum, Analysis, Solution Architecture, Software Design, SOA, SaaS, IT Strategy, Project Management, Systems Analysis, Web Applications, Business Process, Master Data Management, Architecture, ERP, Visio, Web Services, Cloud Computing, Pre-sales, Management, Requirements Gathering
Education
State University of New York College at Potsdam 1973 — 1978
BA
johnpoppy@live.com January 2012 - Present
AAA Northern California, Nevada & Utah January 2004 - December 2011
Time Inc Health, division of Time Warner Inc. 1995 - 2000
Rodale 1994 - 1995
Time Inc Health division of Time Warner Inc. 1990 - 1995
Hearst Magazines 1987 - 1990
Saturday Review Company 1972 - 1973
Bank of America 1971 - 1972
Cowles Communications 1962 - 1970
Cowles Communications 1960 - 1962
Skills
Copy Editing, Editorial, Editing, Content Development, Web Content, Magazines, Publishing, Feature Articles, Journalism, Blogging, Proofreading, Content Strategy, Books, Storytelling, Creative Writing, Copywriting, Content Management, Newsletters, Internal Communications, Freelance Writing, Publications
Education
Harvard College 1953 — 1957
Bachelor of Arts (B.A.), English Language and Literature, General, Cum laude
Phillips Academy, Andover 1949 — 1953
AAA Northern California, Nevada & Utah April 2014 - Present
AAA Northern California, Nevada & Utah June 2013 - March 2014
AAA Northern California, Nevada & Utah May 2012 - June 2013
AAA NCNU Insurance Exchange October 2011 - May 2012
Coast Auto Insurance Services Inc November 2004 - October 2011
Auto Insurance Specialists August 2003 - November 2004
Skills
Customer Service, Customer Relations, Microsoft Office, Insurance, Spanish, Underwriting, Umbrella Insurance, Property, Licensed Property, Homeowners, Property & Casualty..., Property, Sales Management, Sales, Strategic Planning, Business Development, Process Improvement, New Business Development, Marketing, Management, Marketing Strategy, Commercial Insurance, Accounting, Salesforce.com
Education
San Jose State University 2009 — 2013
Bachelor’s Degree, Business Administration
San Jose City College 2008 — 2009
Associate’s Degree, Business Administration and Management, General
Mission College 1999 — 2002
Associate’s Degree, GENERAL EDUCATION
Elire Inc. February 2015 - Present
AAA Northern California, Nevada & Utah January 2012 - February 2015
AAA Northern California, Nevada & Utah January 2004 - December 2011
PriceWaterhouseCoopers / IBM Consulting April 2000 - January 2004
Wachovia Bank April 1996 - April 2000
Skills
Business Process..., Vendor Management, Business Analysis, Leadership, Six Sigma, Forecasting, Outsourcing, Management, Project Management, Operations Management, People Management, Financial Modeling, Program Management, Management Consulting, Performance Improvement, Governance, Business Case..., Business Process Mapping
Education
University of Notre Dame - Mendoza College of Business 1994 — 1995
MBA
The University of Georgia 1989 — 1993
BBA, Economics
AAA Northern California, Nevada & Utah March 2015 - Present
State of New Mexico May 2013 - March 2015
HSN February 2008 - September 2012
HSN October 2006 - February 2008
HSN December 2003 - October 2006
HSN 2000 - 2003
Skills
Business Analysis, KPI implementation, Leadership, Retail, Customer Service, Workforce Planning, Customer Satisfaction, Call Centers, Merchandising, Call Center, Customer Experience, Onboarding, Performance Management, Forecasting, Sales, Trend Analysis, Customer Retention, Management, Employee Engagement, Talent Acquisition, Sourcing, Team Building, Process Improvement, Training, Employee Relations
Education
St. Petersburg College 2003 — 2005
Certification, Computer Related Crime Investigations
Pinellas Park High School 1978 — 1982
Diploma, Academics
Primerica December 2014 - Present
BTG, Inc. (Business Technology Group, Inc.) October 2014 - February 2015
AAA Northern California, Nevada & Utah 2013 - 2014
Merrill Lynch April 2012 - January 2013
Fidelity Investments May 2011 - February 2012
State Farm Insurance October 2006 - May 2011
Skills
Insurance, Property & Casualty..., General Insurance, Sales, Process Improvement, Liability, Claim, Customer Service, Account Management, Investments, Finance, Call Centers, Underwriting, Casualty, Series 7, Series 63, Life & Health Insurance...
Education
Morehouse College 2002 — 2006
Bachelor of Arts (B.A.), Business Administration and Management, General
Hill Physicians Medical Group September 2014 - Present
AAA Northern California, Nevada & Utah April 2013 - September 2014
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - April 2013
Navigant April 2012 - June 2012
MedeAnalytics Inc January 2010 - April 2012
FairPay Solutions April 2009 - January 2010
Health Care Service Corporation April 2005 - April 2009
Health Care Service Corporation 1995 - 2005
Electronic Data Systems 1994 - 1995
Education
The University of Texas at Dallas - School of Management 2008 — 2011
MBA
The University of Texas at Arlington 1988 — 1991
BS
American Automobile Association of Northern California, Nevada & Utah 2013 - Present
AAA NCNU 2010 - Present
AAA Northern California, Nevada & Utah 2010 - Present
AAA January 2008 - Present
Skills
Marketing Strategy, Strategy Development, Product Development, Strategic Planning, Customer Relations, Marketing Communications, Competitive Analysis, Market Planning, Product Management, Team Management, Social Media, Marketing Management, Product Marketing, Cross-functional Team..., Team Building, Promotions, Business Strategy, Negotiation, Forecasting, Market Development, New Business Development, Budgeting, Sales Management, Contract Negotiations, Market Research, Business Management, Insurance, Fundraising, Public Speaking, Operations Management, Change Management, Property & Casualty..., Business Planning, Contract Negotiation, Customer Service, Sales Operations, Strategy, Management, Marketing
Education
Northwestern University 1978 — 1982
Bachelor's degree, Communication and Media Studies
AAA Northern California, Nevada, and Utah December 2006 - June 2015
AAA Northern California, Nevada & Utah May 2004 - December 2006
World Explorer Cruises 1996 - 2003
Skills
Sales, Customer Satisfaction, Tourism
Education
Rochester Community and Technical College
Health Information/Medical Records Technology/Technician
University of the Pacific
Vista Community College
Travel Industry Certificate
Farmers Insurance March 2014 - Present
Guide Dogs for the Blind November 2002 - Present
Marin Professionals 2011 - Present
Metropolitan Arts Partnership / Combined Federal Campaign Norcal August 2012 - February 2013
American Diabetes Association April 2010 - August 2011
American Diabetes Association August 2009 - November 2009
AAA Northern California, Nevada & Utah April 2007 - May 2009
AAA Northern California, Nevada & Utah July 2006 - April 2007
Wells Fargo Funds Management July 2004 - June 2006
Wells Fargo Funds Management / Wells Fargo Funds Distributor March 2001 - July 2004
Skills
Fundraising, Event Planning, Nonprofits, Event Management, Leadership, Non-profits, Management, Public Speaking, Training, Project Management, Sales, Customer Service, Cold Calling, Volunteering, Workplace Giving, Cause-Related Marketing..., Lead Generation
Education
San Francisco State University
Bachelor of Science, Business Administration
State Street Corporation March 2015 - Present
AAA Northern California, Nevada & Utah June 2012 - Present
Sensata Technologies March 2008 - March 2012
DCC Services New Orleans, USA August 2007 - February 2008
Site Stuff, Austin, TX December 2005 - July 2007
Skills
Oracle E-Business Suite, Oracle, Oracle Applications, PL/SQL, Solaris, Unix, Microsoft SQL Server, SQL, Oracle RAC, Service Delivery, Unix Shell Scripting, IT Service Management, ITIL, Requirements Analysis, Shell Scripting, Databases, RMAN, Data Warehousing
Education
Osmania University 2002 — 2005
MCA (Master of Computer Applications), Computer Science
EASYstreet Realty September 2009 - Present
AAA Northern California, Nevada & Utah May 2011 - October 2013
Beazer Homes February 2004 - September 2009
Stewart Title July 2002 - September 2003
Warner Bros. Animation June 1995 - March 2001
Skills
Real Estate, Management, Negotiation, Budgets, Insurance, Investment Properties, Property, Short Sales, Customer Satisfaction, Sales, Commercial Real Estate
Education
Sonoma State University 1993 — 1995
Bachelor's degree, Business Administration and Management, General
Oxnard College 1991 — 1993
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Burke, Williams & Sorensen, LLP April 2014 - Present
Winston & Strawn LLP August 2010 - June 2013
AAA Northern California, Nevada & Utah July 2006 - 2010
Baker & McKenzie 2004 - 2006
Reed Smith LLP 2002 - 2004
Skills
Legal Writing, Legal Research, Civil Litigation, Employment Law, Commercial Litigation, Litigation, Westlaw, Litigation Management, Notary Public
Education
Texas State University-San Marcos 1976 — 1981
BS, Education / Art
AAA Northern California, Nevada & Utah September 2013 - Present
AAA Northern California, Nevada & Utah July 2011 - September 2013
Hertz Local Edition April 2010 - July 2011
Skills
Sales, Insurance, Underwriting, Customer Service, Property, Microsoft Word, Microsoft Office, Microsoft Excel, Property
Education
Sonoma State University 2005 — 2007
BS, Finance
Santa Rosa Junior College 2001 — 2004
general education, Business Administration and Management, General
Fort Bragg High School
High School, General Studies
Pivotal Labs July 2015 - Present
Shift cars November 2014 - April 2015
AAA Northern California, Nevada & Utah September 2013 - May 2014
AAA Northern California, Nevada & Utah October 2012 - May 2014
AAA Northern California, Nevada & Utah April 2010 - October 2012
AAA Northern California, Nevada & Utah October 2004 - 2010
AAA Northern California, Nevada & Utah January 2003 - January 2004
Beyond Toast January 2002 - January 2003
BP January 1995 - January 2002
Deloitte January 1994 - January 1995
Skills
Financial Accounting, Vendor Management, Sarbanes-Oxley Act, Accounting, Insurance, Management, Leadership, Financial Analysis, Business Process..., Change Management, Business Analysis, Managerial Finance, Process Improvement, Cross-functional Team..., Financial Reporting, Financial Modeling, Strategic Financial..., Business Strategy, Budgets, Strategy, Program Management, Strategic Planning, IT Strategy, Management Consulting, Project Management, CRM, Executive Management, Risk Management, SDLC, Analysis
Education
Trinity College, Dublin 1992 — 1994
Master's Degree, Finance, General
Trinity College, Dublin 1988 — 1992
Bachelor of Business Studies, Economics & Law
Harvard Business School
Executive Education, Executive education
AAA Northern California, Nevada & Utah January 2012 - Present
AAA Northern California, Nevada & Utah May 2006 - Present
Education
San Jose State University 2001 — 2004
Bachelor of Science (BS), Business Administration and Management, General
AAA Northern California, Nevada & Utah October 1998 - Present
Skills
Property & Casualty..., Underwriting, Sales, Insurance, General Insurance, Umbrella Insurance
Education
Modesto Junior College 1986 — 1989
AAA Northern California, Nevada & Utah Insurance Exchange 2011 - 2012
AAA Northern California, Nevada & Utah June 2003 - August 2009
Education
Solano Community College
AAA Northern California, Nevada & Utah December 1980 - Present
Skills
Auto, Homeowners,...
Education
Marylhurst University
AAA Northern California, Nevada & Utah December 2012 - Present
Best Buy October 2002 - November 2012
Skills
Customer Satisfaction, Customer Service
Education
San Francisco State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AAA Northern California, Nevada & Utah Insurance Exchange May 2013 - Present
AAA Northern California, Nevada & Utah May 1981 - Present
AAA Northern California, Nevada & Utah Insurance Exchange May 1981 - Present
Skills
Knowledgeable in all..., Product Knowledge
Education
Stagg High School 1973 — 1975
San Joaquin Delta College
Associate of Arts (AA), Business Administration and Management, General
AAA Northern California, Nevada & Utah June 1995 - Present
Education
Merced College 1990 — 1993
AAA Northern California, Nevada & Utah 1999 - 2013
Ligouri Associates 2002 - 2004
Skills
Administrative..., Office Administration, Manufacturing, Security, Filing, Microsoft Word, Microsoft Excel, Access, Outlook, Phone Etiquette, Appointment Scheduling, Invoice Processing, Inventory Management, Forms, Customer Service, Accounts Payable, Vendor Relationships, Bulk Mailing
Education
Richland College 1989 — 1993
Associates of Arts and Sciences, Liberal Arts and Sciences/Liberal Studies