Blue Cross Blue Shield of Florida
Industry: Company
DescriptionHeadquarters: Jacksonville, Florida, United States CEO: Patrick J. Geraghty (Jul 2011–) Founded: 1945 Subsidiaries: Prime Therapeutics, Florida True Health, Inc., Parent organization: GuideWell Mutual Holding Corporation
Blue Cross Blue Shield of Florida List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Blue Cross Blue Shield of Florida. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Blue Cross Blue Shield of Florida Salaries. You can even request information on how much does Blue Cross Blue Shield of Florida pay if you want to. Learn about salaries, pros and cons of working for Blue Cross Blue Shield of Florida directly from the past employees.
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1,296 Blue Cross Blue Shield of Florida employees in database. Find out everything there's to know about Blue Cross Blue Shield of Florida employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of Florida Employees
Blue Cross Blue Shield of Florida May 2000 - Present
San Francisco Music Box Company September 2001 - February 2003
Orange Park Medical Center June 1999 - July 2000
Prudential Healthcare March 1998 - May 1999
US Navy June 1995 - July 1997
Skills
Corporate Communications, Professional..., Marketing Communications, Program Implementation, Database Administration, Financial Reporting, Process Engineering, Customer Retention, Training & Development, Employee Recognition, Cross-functional Team..., Service Delivery, Continuous Improvement, Process Improvement, Data Analysis, Quality Assurance, Six Sigma, Green Belt, Lean Sigma, Minitab, Microsoft Project, Training
Education
Florida State College at Jacksonville 2006 — 2010
BAS, Business Management
Virginia College January 2015 - Present
Everest Uinversity June 2014 - December 2014
Ultimate Medical Academy Online July 2010 - December 2014
Ultimate Medical Academy Online July 2010 - April 2012
Corinthian Colleges July 2007 - July 2010
Corinthian Colleges July 2007 - July 2010
Everest University July 2007 - July 2010
Blue Cross Blue Shield of Florida April 2006 - November 2007
Blue Cross Blue Shield of Florida 2005 - 2007
First Coast Service Options 2005 - 2007
Skills
PowerPoint, Teaching, Team Leadership, Team Building, Mentoring, Student Retention, Organizing, Faculty Development, Program Management, Curriculum Development, Classroom Management, Classroom Instruction, Retaining Customers, Classroom, Admissions, Training, Curriculum Design, Customer Service, Campus, Adult Education, Staff Development, Medical Billing, Time Management, Healthcare, Distance Learning, Software Documentation, CampusVue, Instructional Design, Higher Education, Resume Writing, HIPAA, Medical Terminology, Career Counseling
Education
Capella University 2008 — 2010
PHD, Human Services
University of the Phoenix 2006 — 2008
MBA/HR, Business Administration/ Human Resources
University of Phoenix 2003 — 2008
Master of Business; Bachelor of Science, Business Administration; Business Management
University of Phoenix 2003 — 2006
BSBM, Business Managment
Florida College of Medical and Dental Assistants 1980 — 1981
Diploma, Medical Assisting
Florida State College at Jacksonville 1972 — 1973
Liberal Arts
Northcentral University
Heathcare Administration
Northcentral University
PHD, Healthcare Administration
Everest Orange Park
Florida Blue July 2015 - Present
Florida Blue June 2014 - June 2015
Florida Blue November 2009 - June 2014
Vangent 2007 - 2009
Convergys 2005 - 2007
Triton Solutions 1999 - 2005
Blue Cross Blue Shield of Florida 1987 - 1998
Skills
Instructional Design, Outsourcing, Adult Learning Theory, Content Development, Strategic Planning, Training, Program Management, Performance Management, Solution Selling, Organizational..., Talent Management, Leadership, Strategic Partnerships, Change Management, Sales, Performance Improvement, Sales Management, Professional Services, BPO, E-Learning, Team Building, Leadership Development, CRM, Business Development, Process Improvement, Strategy, Healthcare, Recruiting, Business Strategy, Coaching, Customer Satisfaction, Operations Management, Management, Management Consulting, Call Centers, Cross-functional Team..., Human Resources, Talent Lifecycle, Learning Management, Personnel Management, Employee Benefits, Analysis, Vendor Management, Budgets, Business Process..., Executive Management, Networking, Team Leadership, Consulting, Account Management
Education
Florida State University
MS
KEPRO October 2014 - Present
Curtis Lord and Associates, LLC December 2011 - Present
Tricenturion January 2000 - Present
First Coast Service Options, Inc. January 2008 - December 2011
C2C Solutions May 2008 - March 2011
Diversified Service Options 1998 - 2011
First Coast Service Options August 1998 - January 2008
Incepture 2001 - 2007
Blue Cross Blue Shield of Florida 1995 - 1998
Blue Cross Blue Shield of Florida 1983 - 1995
Skills
Strategic Planning, Health Care Fraud, Government Contracting, Government Procurement, Business Development, Medicare/Medicaid..., Medicare, Provider Relations, Executive Management, Board Governance, Board Relations, Data Analysis, Management Consulting, Contract Negotiation, Policy, Private Investigations, Healthcare Industry, Investigation, Managed Care, Fraud, Program Management, Leadership, Health Policy, Strategy, Analysis, Claim, Healthcare Consulting, Team Building, Healthcare Management
Education
Florida State University 1970 — 1974
BS, Mathematics
Harvard Business School 2003 — 2003
AMP 164, Advance Management Program
Citi December 2006 - Present
Carley Corporation June 2006 - December 2006
Blue Cross Blue Shield of Florida June 2003 - June 2006
Skills
Needs Analysis, Blended Learning, Instructional Design, Learning Management, E-Learning, Adult Education, Performance Improvement, Performance Consulting, Organizational..., Leadership Development, Organizational..., Technical Writing, Staff Development, Higher Education, Process Improvement, Leadership, Workshop Facilitation, Public Speaking, Employee Training, Human Resources, Team Building, Instructor-led Training, Training
Education
Florida State University 2000 — 2002
Master of Science, Instructional Systems
Florida State University 2000 — 2002
Master of Science, Adult Education
Florida State University 1997 — 1999
Bachelor of Science, Psychology
AT&T July 2014 - Present
Martin Gottlieb & Associates April 2012 - December 2013
BellSouth Telecommunications January 2001 - September 2007
Blue Cross Blue Shield of Florida June 1990 - December 1997
Skills
Customer Service, Medical, Claims, Data Entry, Health Insurance
Education
North Florida Institute 2009 — 2009
Certified Professional Coder, Health Information/Medical Records Technology/Technician
Florida Community College at Jacksonville 1985 — 1990
Associate of Arts (A.A.), General Studies
JPMorgan Chase December 2012 - Present
Modis May 2012 - December 2012
ADT September 2009 - June 2012
Blue Cross Blue Shield of Florida March 2006 - May 2009
ADT April 2003 - March 2006
Skills
Business Analysis, Software Documentation, Strategic Planning, Leadership, Customer Service, Management, Microsoft Office, Vendor Management, Workforce Management, Team Leadership, Data Analysis, Coaching, SharePoint, Team Building, Access, Troubleshooting, Team Management, Budgets, Training, Forecasting, Problem Solving, Change Management, Outsourcing, Databases, Database Administration, Avaya, Employee Relations, Leadership Development, Organizational..., Telecommunications, Aspect eWFM Products, Operations, Teamwork, Budgeting, Business Management, Documentation
Education
Florida Community College at Jacksonville 2012 — 2016
Bachelors, Business Management
Business Experience
Bachelor Degree Equivalent, Business Management
Florida Blue January 2012 - Present
Blue Cross Blue Shield of Florida January 2003 - January 2012
Brown and Caldwell 1998 - 2001
Blasland Bouck & Lee 1994 - 1998
Skills
SOA, Business Analysis, Requirements Analysis, Process Improvement, Integration, SDLC, Data Warehousing, Web Services, Vendor Management, Visio, Enterprise Architecture, Business Intelligence, Agile Methodologies, Leadership, Software Project..., SharePoint, Healthcare
Education
Florida International University 2001 — 2002
Master’s Degree, Management Information Systems
Kansas State University 1992 — 1994
Master’s Degree, Engineering
Osmania University 1987 — 1991
Engineering
DoDDs Schools Wiesbaden Middle School August 2011 - January 2013
DFMWR Wiesbaden Entertainment Center March 2010 - August 2011
Cintas February 2008 - May 2008
Plan Analysts, Inc. February 2006 - December 2007
Blue Cross Blue Shield of Florida March 2004 - February 2006
Blue Cross Blue Shield of Florida March 2000 - February 2004
Skills
Certified Six Sigma..., Proficient Communicator, Organization &..., Customer Oriented, Resourceful..., Written & Verbal..., Work in A Fast Paced..., Proofreading, Data Entry, Time & Attendance, Accounts Receivable, 10 Key, Customer Service, Benefits Administration, Administrative..., Microsoft Office 2007, Filing, Continuous Improvement, Teamwork, Banking, Food Safety, Finance, Daily Reports, Financial Reporting, Employee Benefits, Flexibility, Payroll, Cash Handling Experience, Petty Cash, Cash Register, Multi-line Phone, Multitasking Skills, Event Planning, Follow Through, Supervisory Skills, Marketing Communications, Claims Handling, Typing, Dependable Team Player
Education
Florida Community College at Jacksonville 2000 — 2002
Associate of Arts (A.A.), Financial Services, 3.37
10Sixty Telecom Solutions September 2013 - Present
California Casualty Management Company February 2008 - February 2013
Gulfstream Flooring Distributors March 2006 - February 2008
Armstrong World Industries July 2003 - March 2006
Blue Cross Blue Shield of Florida August 1998 - July 2003
US Navy January 1992 - December 2001
The Home Depot October 1995 - August 1998
Skills
Account Management, Lead Generation, Relationship Marketing, Salesforce.com, Marketing, Direct Marketing, Marketing Communications, Territory Account..., Field Marketing, Production Activity..., Instructor-led Training, Sales Presentations, outside sales, MS Project, Visio, Microsoft Office, Email Marketing, Direct Sales
Education
University of North Florida 2000 — 2002
Bachelor of Arts (B.A.), Communications
Florida Community College at Jacksonville 1998 — 2000
Associate of Arts (A.A.)
Naval Aviation Database System Administrator School 1994 — 1994
Naval Aviation Administration A-School 1992 — 1992
Blue Cross Blue Shield of Florida August 2008 - Present
Guess? June 2006 - September 2008
Gap Inc. July 2005 - June 2006
Polo Ralph Lauren November 2004 - June 2005
Abercrombie & Fitch March 2002 - November 2004
Skills
Merchandising, Sales, Retail, Sales Operations, Visual Merchandising, Sales Management, Inventory Management, Forecasting, Marketing, Team Building, Contract Negotiation, Strategic Planning
Education
Florida State University 1998 — 2002
Bachelor's of Science, Finance
Pspain Enterprises July 2009 - Present
Blue Cross Blue Shield of Florida March 2003 - August 2009
Unishippers Association January 1990 - April 2003
Maslows packaging June 1988 - January 1990
Satellite Business Systems August 1984 - April 1988
Teltec communications April 1981 - August 1984
Education
Florida International University 1978 — 1980
Bachelor of Science (B.S.), Criminal Justice
Miami Dade College 1975 — 1978
Associate of Arts (A.A.), Criminology
Miami Christian School 1966 — 1970
high school dipolma
Preferred Care Partners March 2009 - Present
HealthHelp January 2006 - November 2008
Blue Cross Blue Shield of Florida August 1999 - December 2006
Education
Florida International University 2002 — 2005
Bachelor of Science (BS), Health Services Administration
University of Phoenix
Master's degree, Health Administration/Education
Blue Cross Blue Shield of Florida September 2008 - Present
Blue Cross Blue Shield of Florida May 2006 - September 2008
Blue Cross Blue Shield of Florida January 2005 - May 2006
Blue Cross Blue Shield of Florida April 2004 - January 2005
Blue Cross and Blue Shield of Florida February 2003 - April 2004
Blue Cross Blue Shield of Florida February 2003 - April 2004
Civil Services, Inc April 1999 - November 2003
Wal-Mart, Inc May 1997 - April 2000
Skills
Applicant Tracking..., Performance Management, Onboarding, Integration, Taleo, Troubleshooting, Business Analysis, User Acceptance Testing, Testing, PeopleSoft, Process Improvement, System Administration, Visio, Analysis, Business Intelligence, Business Process Mapping, SuccessFactors, Human Resources, Technical Support, Administration, Requirements Analysis, Business Process, Microsoft Excel, Business Objects
Education
Florida State College at Jacksonville
Associates of Science, Information Systems Technology
University of Phoenix
Bachelors of Science, Business / Information Systems
University of Miami, Miller School of Medicine February 2015 - Present
University of Miami, Miller School of Medicine March 2013 - February 2015
Internal Revenue Service January 2012 - May 2012
Century 21 Active Realty January 2006 - March 2011
Blue Cross Blue Shield of Florida January 2008 - March 2010
Humana November 2004 - August 2006
Skills
Spanish, Microsoft Office, Oracle Applications, Siebel, Recruiting, Selling, Time Management, Insurance, PowerPoint, Data Analysis, Employee Benefits, Research, Nonprofits, Direct Marketing, Management, Sales, Customer Service, Microsoft Excel, Public Speaking, Leadership, Training
Education
Florida International University - College of Business 2010 — 2012
Human Resource Management & Business Management, HR and Management
Florida International University 2007 — 2012
Human Resource Management & Business Management, Business Administration and Management, General, 3.55
Medcom February 2013 - Present
Citizens Property Insurance April 2012 - November 2012
TASC (Total Administrative Services Corporation) September 2009 - June 2011
Florida Combined LIfe September 1997 - September 2009
Blue Cross Blue Shield of Florida July 1990 - September 1997
Skills
Microsoft Office, Teamwork, Compliance, Benefits, Attention To Detail, Customer Service, Office Equipment, IRS Guidelines, Administrative Support, Benefits Administration, Employee Benefits, Flexible Spending..., Community, FSA, HRAs, Research, Accounts Receivable, HRA, Visio, Leadership, Time Management, Administration, New Hire Orientations, Administrative..., Sales
Education
Florida Community College at Jacksonville
General Studies
Adecco Group June 2014 - Present
Florida Blue February 2012 - June 2014
Florida Blue December 2010 - June 2014
Blue Cross Blue Shield of Florida March 2011 - February 2012
Blue Cross Blue Shield of Florida August 2010 - March 2011
Skills
Excel, SharePoint, Minitab, CPA Eligble, GAAP, Tax, Oracle Reports, Pivot Tables, Query, Performance Metrics, Six Sigma, PeopleSoft, Financial Reporting, Hyperion Planning, Financial Analysis, Forecasting, Process Management, Business Analysis, Business Intelligence, Health Insurance, Smart View, Analytics, Ad-hoc Reporting, Process Improvement, Microsoft Excel, Data Analysis
Education
University of North Florida - College of Business Administration 2008 — 2010
Bachelor of Business Administration, Accounting
Florida State College at Jacksonville 2006 — 2008
A.A, Business Adminstration
Florida Community College at Jacksonville 2004 — 2005
Associate's degree, Automotive Technology
Blue Cross Blue Shield of Florida October 2011 - August 2015
AlphaStaff August 2010 - October 2010
Northwestern Benefit Corp March 2008 - October 2009
Teachers' Retirement System of GA August 2003 - March 2008
McMaster-Carr January 2000 - July 2003
Paragon Benefits April 1998 - January 2000
American Insurance Managers April 1996 - February 1998
Cigna April 1993 - April 1996
Skills
Life & Health Insurance..., Health Insurance, Customer Relations, Employee Benefits, Retirement Benefits, Healthcare Reform, Open Enrollment, Insurance Claims, Claims Management, Claims Resolution, Affordable Care Act, Medicare Supplements, Medicare Advantage, Medicare Prescription..., Group Insurance, Qualified Retirement..., Medical Terminology, Medical Billing, Account Management, Sales Support Tools, Public Speaking, Customer Service, Long-term Care, Sales, Marketing, Insurance Billing, Health Care Reform, Term Life Insurance, Disability Insurance, Claim
Education
Florida State University
Bachelor of Science, Social Work
Perfumania June 2008 - March 2013
National Grid September 2007 - June 2008
EZ-LUBE December 2005 - July 2007
Life of the South March 2004 - July 2005
Humana Health Insurance Company February 1999 - June 2003
Blue Cross Blue Shield of Florida September 1996 - February 1999
Kelly Services December 1994 - September 1996
Skills
Commercial Insurance, Life Insurance, Reinsurance, General Insurance, Insurance, Claim, Health Insurance, Customer Service , PC...
Education
University of Phoenix- North Florida 2009 — 2013
Bachelor of Science (BS), Business/ with a concentration in Managment
Florida Community College at Jacksonville 1991 — 1992
GED, General Studies
First Coast Service Options, Inc. December 2013 - Present
First Coast Service Options, Inc. January 2006 - December 2013
First Coast Service Options, Inc. August 2003 - January 2006
First Coast Service Options, Inc. March 2001 - August 2003
Blue Cross Blue Shield of Florida March 1995 - March 2001
Skills
Claim, Medicare, Policy, Financial Analysis, Insurance, Process Improvement, Employee Benefits, Risk Management, Analysis, Health Insurance, Microsoft Office, Recovery Audit, Quality Management..., ISO 9000, Stellent, Customer Service, Troubleshooting, Analytic Problem Solving
Education
Florida Community College at Jacksonville 1983 — 1985
Hilliard High School 1980 — 1984
Blue Cross Blue Shield of Florida July 2010 - Present
Florida Blue December 2007 - February 2009
Florida Blue January 1998 - December 2007
Aetna February 1991 - September 1996
Skills
Sales, Customer Service, Health Insurance, Account Management, Managed Care, Salesforce.com, Marketing, Outlook, Event Planning, Healthcare, Medicare, Microsoft Excel, Recruiting, Leadership, Insurance, Team Building, Strategic Planning
Education
Florida State College of Jacksonville 2006 — 2015
Associate of Science (A.S.)
FLORIDA STATE COLLEGE OF JACKSONVILLE 2008 — 2012
Associate of Arts (A.A.), BUSINESS
Florida State College at Jacksonville
AS, Business Administration and Management, General
Acosta Sales & Marketing August 2012 - Present
Audra Lieberman Consulting April 2012 - August 2012
Pilot Pen America January 2012 - April 2012
Blue Cross and Blue Shield of Florida January 2009 - December 2011
Blue Cross Blue Shield of Florida December 2006 - January 2009
Questus January 2006 - December 2006
Questus November 2004 - January 2006
Ipsos-Vantis January 2003 - August 2004
Ketchum PR August 2002 - December 2002
Skills
Ideal Customer..., Completed SPSS Advanced..., Focus Groups, Data Analysis, Survey Design, Online Research, Customer Experience, Market Research, SPSS, Analytics, Segmentation, Consumer Insights, Marketing Strategy, Marketing Research, Qualitative Research, Quantitative Research, Survey Programming, Customer Insight
Education
Florida State University 2001 — 2003
Master of Science (M.S.), Integrated Marketing & Management Comm.
Florida State University 1997 — 2001
Bachelor of Science (B.S.), Public Relations, Magna Cum Laude
Wimberly Claims Service June 2006 - Present
Wimberly & Associates November 2001 - April 2003
Blue Cross Blue Shield Of Florida October 1994 - March 2003
Skills
Commercial Real Estate, Claim, Mediation, Workers Compensation, Arbitration, Private Investigations, Commercial Insurance, Insurance, Health Insurance, Property & Casualty..., Liability, Subrogation, Property Damage, Casualty, Trials, Medical Malpractice, Commercial Lines, Claims Management, General Insurance, Litigation Management, Residential Homes, Property Claims, Legal Liability, Life Insurance, Claim Investigation, Insurance Adjusting, Accident, Adjusters, Adjustments, Claims Handling, Claims Investigations, Claims Resolution, Excess, Inland Marine, Large Loss, Liability Analysis, Professional Liability, Reinsurance, Xactimate, Catastrophe, Casualty Claims, Loss Adjusting, Casualty Insurance
Education
Florida State College at Jacksonville 1990 — 1993
University of South Florida August 2008 - Present
Osher Lifelong Learning Institute September 2001 - Present
Blue Cross Blue Shield of Florida 1997 - 2001
Skills
Adult Education, Higher Education, Public Speaking, Instructional Design, Curriculum Development, Program Development, Curriculum Design, Teaching, Staff Development, Grant Writing, Community Outreach, Program Evaluation, Non-profits, Leadership Development, Volunteer Management, Research, Organizational..., Distance Learning, Psychology, Nonprofits, E-Learning
Education
University of South Florida 1997 — 2004
Ph.D. (Curriculum & Instruction, Adult Education) - USF, Adult Education, Educational Gerontology, Measurement
Florida State University
Bachelor of Music, Music History, Literature, and Theory
NCP Solutions, A Harland-Clarke Company April 2014 - Present
City of Jacksonville May 2012 - Present
First Coast No More Homeless Pets, Inc. November 2011 - Present
Boston Terrier Rescue East Tennessee - Florida Division January 2013 - June 2014
First Coast No More Homeless Pets, Inc. March 2013 - January 2014
Florida / USVI Poison Information Center - Jacksonville March 2008 - October 2012
Juvenile Diabetes Research Foundation July 2007 - July 2008
Blue Cross Blue Shield of Florida June 2006 - December 2007
Blue Cross Blue Shield of Florida 2005 - 2007
Blue Cross Blue Shield of Florida 2003 - 2006
Skills
Public Speaking, Customer Relations, Cultural Awareness, Problem Solving, Organizing, Event Planning, Research, Data Analysis, Oral Communications, Communication Written, Project Coordination, Issues Management, Reasoning, Administration, MS Office Suite, Visio, Outlook, Customer Service, Microsoft Office, Reasoning Skills, Leadership, System Administration, Public Relations, Microsoft Excel, Social Media, Community Outreach, Nonprofits, Healthcare, PowerPoint, Fundraising, Management, Training, Project Management, Time Management, Event Management, Team Leadership
Education
Florida State College at Jacksonville 1980 — 1990
AA, Business Administration
Six Sigma Yellow Belt
Certification, Six Sigma - Yellow Belt
ADT Security Services August 2010 - Present
Koan Holloway, Inc June 2005 - February 2012
Blue Cross Blue Shield of Florida February 2006 - January 2007
Fonterra Co-operative Group Ltd June 2002 - August 2005
Learning Media Limited March 2001 - March 2002
Zivo Ltd June 2000 - December 2000
Wang New Zealand (now Gen-I, Ltd) June 1998 - June 2000
Martin Information Services August 1996 - March 1998
Reuben H. Donnelley Co September 1995 - June 1996
Tallahassee FreeNet February 1994 - September 1995
Education
FSU Dept. of Educational Research 1990 — 1994
MS, Instructional Systems Design (ISD), Multimedia Design
Florida State University
BA, English; Film Studies
Blue Cross Blue Shield of Florida August 2003 - Present
The MainLine Group 2003 - Present
Personal Trainer January 2009 - September 2013
Crisgar Corporation May 1999 - July 2003
Skills
Event Planning, Marketing, Customer Service, Leadership, Insurance, Strategic Planning, Health Insurance, Team Building, Training, Healthcare, Sales, Advertising, Entrepreneurship, Event Management, Event Marketing Strategy, Public Speaking, Fashion, Social Networking, Brand Development, Branding & Identity, Personal Branding, Branding, Development Of..., Nightlife, Microsoft Excel
Education
Florida State College at Jacksonville
Business management
Samuel W. Wolfson senior High School
Blue Cross Blue Shield of Florida February 1998 - Present
Skills
Customer Service, Process Improvement, Strategic Planning, Team Building, Health Insurance, Business Analysis, Managed Care, Medicare, Marketing, SDLC, Insurance, HMO, PPO, Leadership, Healthcare, Training, Vendor Management, Project Management, HIPAA, Employee Benefits, Program Management
Education
Florida State College at Jacksonville 2006 — 2014
Bachelor’s Degree, Business Administration, Human Resources, Magna Cum Laude
Spanish River High School 1983 — 1986
High School, General
St Vincent's Hospital November 2012 - Present
North Florida OB-GYN October 2004 - May 2012
Blue Cross Blue Shield of Florida August 1996 - June 2000
Skills
Collections, Medical claims, Medical Billing, Front to Back Office, Claims Auditing, Supervisory Skills, Team Leadership, Works well with a team, Customer Service, Microsoft Excel, Microsoft Word, Workflow, Time Management, Research, HIPAA, Interviews, Internet, Internal Audit, 10 Key, Quality Assurance, Quality Control
Education
Florida State College at Jacksonville 1984 — 1985
Florida Technology Managed Services, Inc. June 2014 - March 2015
Fanatics, Inc. October 2012 - May 2014
Fanatics, Inc. July 2012 - September 2012
Florida State College at Jacksonville February 2012 - July 2012
Blue Cross Blue Shield of Florida April 2011 - February 2012
Florida State College at Jacksonville August 2010 - April 2011
Florida State College at Jacksonville December 2007 - August 2010
Florida State College at Jacksonville November 2006 - September 2007
Skills
Cisco Technologies, Active Directory, Windows 7, Windows Server, Troubleshooting, Windows, Network Administration, System Administration, Network Security, VMware, Cisco Call Manager, DNS, Operating Systems, DHCP, Technical Support, Printers, Laptops, Hardware, Cisco IOS, Dell KACE, Windows XP Pro, Windows 8, Windows Server 2008 R2, Windows Server 2012, Linux, OS X, DDWRT, Computer Hardware, XP, Software Installation, Servers, Networking, System Deployment, SharePoint, vSphere, Dell Computers, Windows XP, CCNA, Cisco Routers, Cisco, Cisco VoIP, Cisco Wireless, Powershell, Firewalls, Antivirus, VMware ESX, Routers, Microsoft Exchange, VPN, Citrix
Education
Florida State College at Jacksonville 2010 — 2011
Bachelor of Applied Science, Computer Systems Networking and Telecommunications, 3.48 GPA
Florida State College at Jacksonville 2008 — 2010
Associate in Science, Information Technology Security, 3.53 GPA
Florida State College at Jacksonville 2006 — 2008
Associate in Applied Science, Computer Engineering Technology, Cisco CCNP Technician, 3.49 GPA
Real Estate Radio January 2012 - Present
Watson Realty Corp August 1998 - Present
Watson Realty Corp. August 2008 - June 2009
Blue Cross Blue Shield of Florida October 1985 - July 1996
Skills
Foreclosures, Short Sales, Gated Communities, Auctions, First Time Home Buyers, Condos, Relocation, House, Waterfront, Listings, Realty, New Home Sales, REO, Single Family Homes, Sellers, Luxury, Rentals, Investment Properties, Land, Investors, Referrals, Home, Residential, First Time Buyers, Buyer Representation, Real Estate, Buying, Seniors, Distressed Property, Resale, Selling, Real Estate Investment, New Homes, Townhomes, Golf Courses, Investments, Construction, SFR, Negotiation, Relocations, Vacation Homes, Mortgage, Purchase, Contract Negotiation, Customer Service, Purchasing, Residential Homes, Property, Listing Homes, Relocation Buyers
Education
Florida State University 1980 — 1985
Bachelor of Science, Economics, Demographics and Marketing
Florida State University 1980 — 1985
Bachelor of Science, Economics
First Coast Health Alliance, ACO, Flagler Hospital September 2012 - Present
U.S. Preventive Medicine, Inc. May 2006 - August 2012
University of Florida & Shands Jacksonville Medical Center April 2003 - May 2006
Amerigroup Corporation August 2001 - April 2003
Healthscreen International, Inc. January 1999 - May 2001
University of Florida and Shands Jacksonville Medical Center November 1997 - January 1999
Healthcare USA, Medicaid Managed Care Plan April 1994 - October 1997
Blue Cross Blue Shield of Florida November 1992 - April 1994
HealthCare Management Consultants Inc. April 1992 - November 1992
AT&T Shareholder Services December 1990 - March 1992
Skills
Strategic Planning, Managed Care, Healthcare, Healthcare Management, Hospitals, Wellness, Medicare, Project Management, Physician Relations, Leadership, Medicaid
Education
University of North Florida 1995 — 1998
Master of Health Administration, Health/Health Care Administration/Management
Florida State University 1986 — 1990
Bachelor of Science (BS), Finance, General
Florida Blue June 2011 - Present
Blue Cross Blue Shield of Florida May 2010 - August 2010
NCCI Holdings, Inc May 2009 - August 2009
Skills
Actuarial Science, SAS, Health Insurance, Microsoft Excel
Education
Florida State University 2007 — 2011
B.S., Actuarial Science and Computer Science
Blue Cross Blue Shield of Florida Claims AdjusterBlue Cross Blue Shield of FloridaNovember 1984 - July 2006
Skills
Health Insurance, Claims, Medical Terminology, Insurance, Medicaid, Claim, Provider Relations, Medicare, Managed Care, HIPAA, PPO, Claims Resolution
Education
Florida Community College at Jacksonville 2001 — 2002
Business Administration and Management, General, A
Nemours Children's Health System April 2013 - Present
Wax Creative Services December 2001 - Present
Roy Wooley FX, "Face Off" on SyFy September 2012 - December 2012
Florida Blue April 2011 - August 2012
Gate Petroleum Company June 2001 - April 2012
Jacksonville 48 Hour Film Project February 2006 - July 2011
Nova Management Inc. October 2010 - April 2011
Blue Cross Blue Shield of Florida March 2008 - October 2010
The Staffing Solutions Group March 2010 - June 2010
Medical Partners of America August 2009 - September 2009
Skills
Crisis Communications, Publicity, Producing, Casting, Media Relations, Editing, Public Relations, Marketing Communications, Social Media, Internal Communications, Corporate Communications, Strategic Communications, Content Development, Press Releases, Video Production, Editorial, Corporate Blogging, Blog Marketing, Article Submission, Press Release Submission, Social Media Outreach, Press Release..., Key Message Development, Strategic..., Change Communications, Communication Consulting, Employee Research, Diversity & Inclusion..., Cultural Competency, Cultural Intelligence, Cross Cultural..., Message Development, Strategic Media..., Press Kit Development, Celebrity Outreach, Photo Shoot Production, Model Casting, Event Producing, Senior Management..., Global Communications, Disease Awareness..., Health Communication, Health Journalism, Consumer Healthcare, Health Marketing, Health Fairs, Screenwriting, Script Coverage, Treatment Writing, Final Draft
Education
Georgia State University 1997 — 1998
MFA coursework
Florida State University 1993 — 1995
Bachelor of Science
Orange Park High School 1987 — 1990
Diploma
Joe T. Robinson High School 1985 — 1986
HS
Clearsense, LLC June 2015 - Present
Fidelity National Financial January 2013 - Present
Bank of America April 2012 - January 2013
Blue Cross Blue Shield of Florida January 2012 - August 2012
Interline Brands March 2011 - January 2012
Merrill Lynch August 2009 - May 2011
Blue Cross Blue Shield of Florida December 2007 - August 2009
JP Morgan Chase May 2002 - January 2007
Solutions Consulting Group (Formerly Alitum Consulting) February 1999 - June 2002
UPS (United Parcel Service) Corporate January 1994 - April 1998
Skills
Application Development, .NET, C#, SQL Server, SOA, Visual Studio, TFS, Enterprise Architecture, ASP.NET, WCF, XML, TOGAF, WPF, VB.NET, JavaScript, Silverlight, LINQ, Web Services, Architecture, Application Architecture, ADO.NET, SQL, ASP, AJAX, Software Development, ASP.NET MVC, Solution Architecture, T-SQL, Web Applications, IIS, Database Design, Database Development, SDLC, Microsoft SQL Server, Horse Care, Junior Golf, Music Theory, Horse Properties, Rock & Roll, Fly Fishing, Breakdance, Alternative Rock, Bass Guitar, Laser Hair Removal, Surfing, BizTalk, SSRS, Object Oriented Design, Unit Testing, MVVM
Education
Florida Community College at Jacksonville 1990 — 1994
Associate in Arts, Computer Information Services
Florida Blue April 2014 - Present
Florida Blue July 2012 - Present
Blue Cross Blue Shield of Florida November 2011 - October 2012
Availity February 2010 - November 2010
Availity, LLC May 2008 - February 2010
Blue Cross Blue Shield Florida May 2001 - December 2007
Modis Information Technologies June 2000 - February 2001
CNA Healthcare 1999 - 2000
Prudential 1997 - 1999
Prudential Healthcare 1991 - 1997
Skills
Requirements Gathering, Software Documentation, Oracle, Process Improvement, Systems Analysis, Data Analysis, Access, Project Management, Analysis, Leadership, HTML, Waterfall, SDLC, Requirements Analysis, Visio, Business Analysis, SharePoint, Healthcare Information..., C, RUP, HIPAA, Business Requirements, SQL, Agile Methodologies, Siebel, Enterprise Architecture, Software Project..., Data Modeling, ETL, Business Process..., Business Process, Microsoft SQL Server, Integration
Education
Florida State College at Jacksonville 1988 — 1991
Florida State College at Jacksonville January 2010 - Present
Blue Cross May 2002 - January 2010
Blue Cross Blue Shield of Florida May 2002 - January 2010
Education
University Of Phoenix 2008 — 2009
MBA, Business
Edwards Waters College 1999 — 2001
Business Administration, Organizational Leadership
Florida State College at Jacksonville 1992 — 1997
A.S., Office Managment Technology
Ashley & Olivia Custom Invitations August 2008 - Present
Blue Cross Blue Shield of Florida September 2006 - Present
NotifyMD September 2001 - August 2006
Skills
Healthcare, Microsoft Office, Word, PowerPoint, Photoshop, Adobe Acrobat, Microsoft Word, Visio, Outlook, Insurance, Adobe Creative Suite
Education
Florida State College at Jacksonville
A.S., Graphic Design
Landon Middle School/DASOTA
Florida State College at Jacksonville August 2014 - Present
MSC Care Management 2010 - 2011
US Census Bureau April 2010 - June 2010
Aetna August 2006 - November 2009
Comcast Cable October 2005 - August 2006
CitiStreet May 2004 - April 2005
Washington Mutual January 2005 - March 2005
Blue Cross Blue Shield of Florida January 2004 - October 2004
First Coast Security Services, Inc. June 2000 - November 2003
Skills
Customer Service, Microsoft Office, Microsoft Word, Customer Retention, Telephone Skills, Insurance, Public Speaking, Inventory Management, Call Centers, Troubleshooting, Teamwork, Team Building, Data Entry, Training, Supervisory Skills, Coaching, Social Media
Education
Florida State College at Jacksonville 2014 — 2016
Information Technology, Freshman
Florida State College at Jacksonville 2014 — 2016
Associate of Science (A.S.), Information Technology
Englewood High School 1994 — 1999
High School Diploma, General Studies
Aon Hewitt April 1997 - Present
Sedgwick Noble James April 1996 - April 1997
Blue Cross Blue Shield of Florida April 1986 - April 1996
Skills
Mergers, PEO, Employee Benefits, Benefits, Underwriting, HR Consulting, Organizational..., Leadership Development, Mergers & Acquisitions, Health Insurance, Insurance, Talent Acquisition, Health Savings Accounts, Benefits Administration, Workers Compensation, Coaching, Leadership, Account Management, Healthcare, Management, Strategic Planning, Training, Vendor Management
Education
Florida International University - College of Business 1981 — 1984
Business Administration
Miami Dade College 1979 — 1981
Associate of Arts, Business Administration
Citi August 2015 - Present
Black Knight Financial Services February 2014 - May 2015
Lender Processing Services, Inc. (LPS) February 2010 - February 2014
Blue Cross Blue Shield of Florida December 2000 - December 2009
Logistics Services International, Inc December 1996 - December 2000
Skills
Captivate, E-Learning, SharePoint, Adobe Acrobat, Performance Consulting, Microsoft Office, Learning Management, Blended Learning, Instructional Design, ADDIE, Performance Management, Employee Training, Instructor-led Training, Technical Training, Learning Management..., Needs Analysis, SnagIt, Job Aids, Content Development, Analysis, Training Needs Analysis, Technical Writing, Adult Education
Education
Florida State University 1995 — 1996
MA, Instructional Design
Florida State University 1990 — 1994
BS, Psychology - Performance Management
Princess House September 1995 - Present
Blue Cross Blue Shield of Florida September 1978 - September 1998
Skills
Event Planning, Customer Service, Outlook, Strategic Planning, Recruiting, Team Building
Education
Florida Community College at Jacksonville
Optum 2012 - 2015
Health First Health Plans June 2011 - November 2011
Kaplan University/Washington Post 2009 - 2011
SelecSource June 2007 - February 2008
Coventry Healthcare 2008 - 2008
Blue Cross Blue Shield of Florida September 1998 - May 2007
Blue Cross and Blue Shield of Louisiana 2001 - 2005
Advantage Healthcare Inc. February 1996 - September 1998
Skills
Team Building, Leadership, Sales, New Business Development, Business Development, Consultative Selling, Strategic Planning, Management, Strategy, Insurance, Marketing Strategy, Health Insurance, Healthcare, Managed Care, Program Management, Marketing, Account Management, Customer Service, Customer Retention, Employee Benefits, Medicare, Public Speaking, Negotiation, Sales Management, Cross-functional Team..., Contract Negotiation, Product Development, Staff Development, Customer Relations, Change Management, Organizational...
Education
Florida State University
Bachelor of Science (B.S.)
Hialeah- Miami Lakes Sr. High School
Diversified Service Options June 2014 - Present
Fidelity National Information Services May 2013 - April 2014
ING (formerly CitiStreet) April 2005 - March 2009
ING (Formerly CitiStreet) June 1999 - March 2009
CitiStreet March 2003 - April 2005
CitiStreet August 2002 - March 2003
CitiStreet June 1999 - August 2002
Blue Cross Blue Shield of Florida September 1998 - June 1999
Convergys June 1994 - June 1998
AT&T American Transtech September 1985 - June 1998
Skills
Employee Benefits, HRIS, Human Resources, Employee Engagement, Performance Management, Microsoft Excel, Customer Service, Defined Benefit, 401k, Benefits Administration, Microsoft Word, PeopleSoft, Retirement, Sales, ERISA, Insurance, Payroll, Management, Process Improvement
Education
Blue Cross Blue Shield of Florida
Florida State College at Jacksonville
Business Writing
George Washington High School
EverBank June 2014 - Present
EverBank October 2012 - June 2014
EverBank June 2011 - October 2012
Accenture October 2010 - January 2011
Carlisle & Gallagher Consulting Group September 2008 - December 2009
Full Reach, Inc. November 2006 - September 2008
Metris Companies / HSBC December 2001 - November 2006
Nextel Communications February 2001 - December 2001
Sear Corp June 1999 - February 2001
Blue Cross Blue Shield of Florida April 1998 - June 1999
Skills
Process Improvement, Vendor Management, Call Center, Workforce Management, Contact Centers, Management, Telecommunications, Customer Experience, Integration, Credit, Strategy, Technical Support, Banking, Call Centers, Leadership, Customer Satisfaction, Business Analysis, Change Management, Budgets, Customer Service, Operations Management, Team Building, Team Leadership, Business Process..., Credit Cards, Coaching, CRM, Performance Management, Telephony, Outsourcing, Risk Management, Program Management
Education
Florida State University 1980 — 1982
B.S, Business - Marketing
Coastal Cloud April 2013 - May 2013
Self Study Review Skills January 2010 - May 2013
New Horizons Computer Learning Centers May 2008 - March 2009
TSYS April 2000 - November 2006
UNEMPLOYED April 2000 - November 2006
TSYS 2000 - 2006
IBM/PRUDENTIAL September 1998 - December 1998
CSX Transportation February 1998 - September 1998
ATT Systems November 1997 - January 1998
Blue Cross Blue Shield of Florida May 1996 - November 1997
Skills
MY RESUME SAYS IT ALL, COBOL, DB2, SDLC, User Acceptance Testing, CICS, JCL, Databases, VSAM, Systems Analysis, Quality Assurance, Microsoft SQL Server, Program Management, Technical Documentation, IMS DB/DC, Endeavor, Testing, Mainframe, IBM Mainframe, Crystal Reports, Software Documentation, Easytrieve, Requirements Gathering, Production Support, SharePoint, SQL, Requirements Analysis, Access, Software Project..., Software Development, Business Analysis, Disaster Recovery, Business Intelligence, Integration, Data Modeling
Education
New Horizons Training Center, Jacksonville, FL 2008 — 2009
Microsoft Certified SQL Server 2005
Florida Community College, General Studies & CICS 2002 — 2002
Origin Technology, Business
Florida State College at Jacksonville 2000 — 2000
CICS & GENERAL STUDIES
Origin Technology in Business, Tampa, Fl 1994 — 1994
Certificate, DB2 Training Course, CICS Training Course.
First Florida Bank (Bank of America) COBOL, VSAM, JCL, CICS, BAL, (Certificate), Tampa, Fl. 1983 — 1993
Certificate, COBOL, VSAM, JCL, CICS, BAL
Abilities Rehabilitation, Clearwater, Fl 1982 — 1983
CERTIFICATE, Computer Programmer Training Project
Kankakee Community College 1970 — 1972
General Studies (Deans List and Honors List)
Kankakee Community College 1970 — 1972
General Studies
Norgard Insurance Group, Inc. October 2006 - Present
Fearnow Insurance Agency May 2005 - October 2006
Blue Cross Blue Shield of Florida April 2004 - May 2005
Blue Cross Blue Shield of Florida October 1998 - April 2004
US Navy August 1993 - August 1998
Skills
Insurance, Employee Benefits, Health Insurance, Medicare, Life Insurance, Individual Health..., Medicare Supplements, Health Savings Accounts, Medicare Advantage, Health Care Reform, Healthcare, Strategic Planning, Medicare Part D, Disability Insurance, Health Policy, Account Management, Customer Service, Benefits Administration, Marketing, Long-term Care, Short Term Health..., Self-Employed Health..., Small Business Health..., COBRA, Management, Brokers, HMO, Claim, PPO, Analysis, Sales, Team Building, Leadership, Term Life Insurance, Small Business, Training
Education
Florida State College at Jacksonville 2000 — 2003
Associate's degree, Business Administration and Management, General
Novitas Solutions, Inc. December 2014 - Present
Access MediQuip September 2009 - May 2014
Access MediQuip January 2013 - April 2013
Orlando VA Medical Center June 2012 - December 2012
AWAC, LLC June 2008 - August 2009
C2C Solutions Inc. November 2006 - June 2008
First Coast Service Options, Inc. January 2005 - November 2006
Blue Cross Blue Shield of Florida June 2004 - October 2004
Mayo Clinic January 2004 - May 2004
Aetna April 1997 - September 2002
Skills
Medicare, Healthcare, Managed Care, Health Insurance, HIPAA, Medical Coding, Medicaid, Healthcare Information..., Insurance, Healthcare Management, Hospitals, Medical Billing, ICD-9, Medical Terminology, CPT, Health Information..., Healthcare Consulting, Healthcare Industry, Provider Relations, Revenue Cycle, EHR, EMR, Healthcare Reimbursement, Health Policy, Employee Benefits, Medicare Part D, Pharmacy Benefit..., Physicians
Education
University of Alabama at Birmingham 2002 — 2013
BS, HIM
University of North Florida 2003 — 2003
BS, HIM
Florida Community College at Jacksonville 2002 — 2002
BS, HIM
The University of Akron 1990 — 1993
BS, Marketing
The Ohio State University 1986 — 1989
BS, Marketing
Florida Blue February 2012 - Present
Excelsior Benefits May 2011 - February 2012
RMG Enterprises of South Florida, LLC April 2009 - May 2011
Blue Cross Blue Shield of Florida October 2003 - January 2007
Skills
Residential Homes, Commercial Real Estate, Listings, Selling, Real Estate
Education
Florida State College at Jacksonville
Southeastern Grocers July 2015 - Present
Southeastern Grocers June 2013 - July 2015
Bi-Lo Holdings 2012 - June 2013
Blue Cross Blue Shield of Florida November 2010 - December 2011
Northeast Florida Builders Assoication February 2007 - November 2010
Hines June 2006 - February 2007
Skills
SharePoint, Microsoft Office, QuarkXPress, Constant Contact, HootSuit, Facebook, Twitter, LinkedIn, Event Planning, Budgets, Social Media Marketing, Social Media, Negotiation, Customer Service, Marketing, Leadership, Management, Chaintrack HQ, Sales Plan Management..., SIA, IntelliSense, Demand Tec, Deal Management System..., Kwikee Systems, Allocations, Investigative Reporting, Cross-functional Team..., Time Management
Education
Florida Southern College 2002 — 2006
BS
Borland-Groover Clinic July 2014 - Present
Borland-Groover Clinic/Watkins Allergy and Asthma Clinic February 2012 - July 2014
Borland-Groover Clinic March 2010 - February 2012
Borland-Groover Clinic October 2009 - March 2010
Blue Cross Blue Shield of Florida January 2009 - October 2009
State Attorney’s Office, Special Assault Division, Fourth Judicial Circuit August 2008 - December 2008
Vicars Landing Retirement Community March 2006 - August 2008
Skills
Medical Terminology, Medical Billing, Medical Records, Data Entry, Healthcare, EHR, Healthcare Management, Healthcare Information..., HIPAA, Software Documentation, EMR, Office Management, Customer Service, Microsoft Word, Health Insurance, NextGen, Team Building, Appointment Scheduling, Physicians, Fundraising, Citrix, Healthcare Industry, Microsoft Excel, Outlook
Education
University of North Florida 2005 — 2008
Bachelor of Arts and Science, Criminal Justice/Communications
Florida Community College at Jacksonville 2003 — 2005
Associate of Arts (A.A.), Business Administration
Blue Cross Blue Shield of Florida
Skills
Business Analysis, Healthcare, Healthcare Information..., Managed Care, Program Management, SDLC, Provider Relations, HIPAA, Health Insurance, Process Improvement, Visio
Education
Florida Community College at Jacksonville 2000 — 2004
AA, Nursing
The Staver Group April 2004 - Present
Blue Cross Blue Shield of Florida April 1979 - July 2003
University of Florida September 1975 - June 1979
Skills
Talent Management, Change Management, Employee Engagement, Performance Management, Strategic Planning, Event Planning, New Business Development, Business Development, Corporate Events, Public Speaking, Trade Shows, Customer Service, Non-profits, Business Planning, Organizational..., Budgets, Nonprofits, Event Management, Management, Team Building, Human Resources, Leadership, Marketing
Education
Englewood High School 1970 — 1972
Florida Community College at Jacksonville
Associate of Arts and Sciences (AAS)
Habif, Arogeti & Wynne,LLP January 2014 - Present
Independent Contractor October 2013 - Present
Boutique maDam January 2013 - Present
Dovana Real Estate August 2009 - January 2013
U.S. Embassy Tirana September 2011 - July 2012
The Energy Authority Inc. May 2006 - July 2009
Blue Cross Blue Shield of Florida March 2002 - January 2006
Skills
Internal Audit, FERC, Energy Transmission, Energy Trading, Dispute Resolution, Shadow Settlement, Energy, Process Improvement, Electric Power, Corporate Finance, Compliance, Systems Analysis, System Implementations, Project Management, Project Coordination, Financial Analysis, Security Clearance, Public Diplomacy, Cultural Diplomacy, Event Planning, Events Coordination, Event Management, Civil Society, Social Media Outreach, Public Affairs, Conference Coordination, International..., Website Development, Web Design, Web Marketing, Customer Support, Customer Experience, Customer Satisfaction, Accounting, Project Planning, Commodity Markets, Marketing, Management
Education
University of North Florida - College of Business Administration 2003 — 2006
Bachelor of Science (B.S.), Finance, General
Florida Community College at Jacksonville 2000 — 2002
Associate of Arts (A.A.), Business Administration and Management, General
LINQ Group Benefits, LLC February 2015 - Present
My Insurance Exchange January 2014 - Present
Assurant Employee Benefits May 2012 - January 2014
AvMed January 2010 - January 2012
Blue Cross Blue Shield of Florida January 2008 - January 2010
Education
Florida International University 1999 — 2003
Bachelor of Business Administration (BBA), Double Major International Business and Marketing
Florida International University 1999 — 2003
Bachelor of Business Administration (BBA), Double Major International Business and Marketing
The Suddath Companies January 2015 - Present
Greene-Hazel Insurance Group June 2012 - January 2015
Blue Cross Blue Shield of Florida May 2011 - June 2012
Aqua East Surf Shop June 2010 - May 2011
Skills
Microsoft Office, SharePoint, Analysis, Employee Benefits, Benefits Administration, Capability Management, Insurance, Medical Loss Ratio, Process Improvement, Customer Service, Health Insurance, Presentations, Project Planning, Finance, Accounting, Policy, Invoicing, Access, Affordable Care Act, Workday, Self-insurance
Education
Florida State University 2015 — 2017
Master of Business Administration (M.B.A.)
University of North Florida 2010 — 2013
Bachelor's degree, Health/Health Care Administration/Management
Teradata February 2014 - Present
Teradata July 2011 - February 2014
Meridian Technologies July 2009 - June 2011
Blue Cross Blue Shield of Florida 2011 - 2011
Skills
Data Warehousing, Teradata, Hadoop, Data Modeling, Performance Tuning, Database Design, R, SQL, Data Migration, Python, SharePoint, QlikView, ETL, PL/SQL, DB2, T-SQL, Sybase, Websphere, Microsoft SQL Server, Oracle, Unix
Education
Florida State University 2005 — 2009
BS, Computer Science
Buck Consultants August 2013 - Present
JP Morgan Chase July 2010 - August 2013
ING October 2006 - July 2010
CitiStreet September 2002 - October 2006
Zurich Insurance Services 2000 - 2001
Blue Cross Blue Shield of Florida 1997 - 2000
Skills
Excel, Customer Relations, Process Development, SQL Server, Software Documentation, SDLC, Requirements Analysis, Analysis, Access, Program Management, SQL, CRM, Training, Management, Troubleshooting, Process Improvement, Visio, Business Analysis, Vendor Management
Education
Florida Metropolitan University 2002 — 2006
Bachelor, Business Administration
Bishop Kenny High School 1992 — 1996
High School Diploma
McKinney Martial Arts Inc Pak's Karate of Oceanway April 2014 - Present
Trinity Martial Art Ministies January 2009 - Present
Bank of America Merrill Lynch January 2013 - July 2014
Bank of America Merrill Lynch January 2011 - January 2013
Blue Cross Blue Shield of Florida December 2010 - January 2011
Web Dojang, Inc. January 2009 - January 2011
ITI Marketing 2009 - 2009
Marketing Experiments 2008 - 2008
Better Homes of Jacksonville, Inc. 2004 - 2008
Randstad 2003 - 2004
Skills
Computer Hardware..., HTML, QA Testing, Blackberry Enterprise..., SEO, Landing Page..., Remote Support, Social Media, Digital Marketing, Cabling, Desktop Support, Business Management, E-commerce, Online Marketing, Quality Assurance, Troubleshooting, Podcasting, Podcast Production, Software Deployment, Taekwondo
Education
Florida Community College at Jacksonville 2010 — 2013
B.S.
ITT Technical Institute 2001 — 2003
A.S.
First Coast High School 1991 — 1995
GLF Construction Corp. April 2013 - Present
Blue Cross Blue Shield of Florida June 2012 - April 2013
Hayward Baker April 2007 - May 2012
Self Employed January 2002 - April 2007
UNIsite/American Tower Company 1998 - 2002
Skills
Marketing, Event Planning, Office Administration, Mortgage Lending, Contract Negotiation, Underwriting, Process Scheduler, Executive Administrative, Contract Management, Project Management, Construction, Project Planning, Microsoft Excel, Leadership
Education
Florida Metropolitan University
Tampa, FL, Business Administration, Finance
Availity October 2007 - Present
Blue Cross Blue Shield of Florida February 2007 - October 2007
Winn Dixie Stores July 2005 - February 2007
Skills
EDI, Healthcare Information..., HIPAA, Healthcare IT, Requirements Gathering, X12, Salesforce.com, Healthcare, Quality Assurance, Vendor Relations, Process Improvement, Scrum, Team Building, Customer Service, Microsoft Office, Testing, Vendor Management, Software Documentation, SQL, Analysis, IT Management, Management, Product Management, Business Analysis
Education
Florida State College at Jacksonville 2002 — 2002
316 Aviation Company Inc May 2014 - Present
Team JAS February 2007 - May 2014
Ticket 2 Drive June 2005 - February 2007
Blue Cross Blue Shield of Florida January 2003 - October 2003
Skills
Fluently Bilingual in..., 75-80 WPM, Written & Oral..., Aviation software..., Aircraft, Airworthiness, Aerospace, Customer Service, Spanish, Strategy, Aviation, Business, Organizational..., Visio, Process Improvement, Business Development
Education
Florida International University 2013 — 2015
B.A in Psychology
Florida State College at Jacksonville 2007 — 2009
A.A, Interdisciplinary Studies
Blue Cross Blue Shield of Florida June 2001 - Present
Florida 1st Health Plans July 1998 - April 2001
SunTrust Bank February 1996 - July 1998
Skills
Insurance, Employee Benefits, Training, Program Management, Invoicing, Personal Training, Teaching, Public Speaking, Sales, Customer Service, Leadership, Team Building
Education
Florida Metropolitan University
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.96 - Summa Cum Laude
Florida State College at Jacksonville
Insurance
Blue Cross Blue Shield of Florida July 2009 - Present
Blue Cross Blue Shield of Florida September 2006 - June 2009
Blue Cross Blue Shield of Florida July 2000 - September 2006
CSX 1998 - 2000
City of Ocala 1997 - 1998
U.S. Coast Guard January 1991 - October 1997
us coast guard 1991 - 1997
Skills
ITIL, Disaster Recovery, SharePoint, Virtualization, Security, System Administration, Vendor Management, Windows Server, Visio, Data Center, Active Directory, Citrix, Troubleshooting, Technical Leadership, Cisco Technologies, Enterprise Architecture, Integration, IT Service Management, Leadership, Networking, SDLC, Windows, Enterprise Software, Firewalls, Unix, Linux, Routers, Switches, Hardware, Information Technology, Network Design
Education
Kent State University 1993 — 1995
Computer Science
Florida State College at Jacksonville
General
Northern Virginia Community College
General
Blue Cross Blue Shield of Florida April 2011 - Present
CVS Caremark Corporation September 2008 - April 2011
Skills
Access, XP, Customer Service, Word, PowerPoint, SharePoint, Databases, Microsoft Word, Microsoft SQL Server, Project Management, Microsoft Excel, HTML, Oracle, Program Management, Windows, Sales, Strategic Planning, Windows XP, Management, Windows 7, SDLC, Networking, Programming, Project Planning, SQL, CRM, Software Documentation, Analysis, Microsoft Office, Business Analysis, Agile Methodologies, Visio, Leadership, Process Improvement
Education
Florida Community College at Jacksonville 2012 — 2015
Bachelor of Science (BS), Information Technology Management
Florida Community College at Jacksonville 2010 — 2012
Associate of Science (A.S.), Computer Information Technology, 3.15
Coral Springs High School 2001 — 2003
Diploma
International School of Kuala Lumpur 1999 — 2001
Regency Centers June 2010 - Present
BlueCross BlueShield of Florida, Inc November 2008 - July 2010
Blue Cross Blue Shield of Florida April 2006 - October 2008
Kelly Technical Services December 2005 - April 2006
The Home Depot 2002 - 2005
Skills
JavaScript, ASP.NET, HTML, C#, PHP, ASP.NET MV, ASP.NET AJAX, jQuery
Education
University of North Florida 2004 — 2006
Bachelor of Science, Computer and Information Sciences, General
Florida Community College at Jacksonville 2002 — 2004
Associate of Arts, General Studies
West Nassau High School 1999 — 2002
High School Diploma w/ Honors
Blue Cross Blue Shield of Florida December 2004 - May 2010
Ortega Chiropractic & Orthopedics September 2004 - December 2004
NotifyMD January 2002 - August 2004
Skills
Microsoft Word
Education
Florida Community College at Jacksonville 2005 — 2015
A.S., Health Information Management, A.S.
Rady Children's Hospital-San Diego January 2014 - Present
Blue Cross Blue Shield of Florida August 2011 - April 2012
PSS April 2010 - October 2011
PSS May 2008 - April 2010
PSS January 2007 - April 2008
PSS September 2005 - January 2007
PSS 2002 - 2004
Skills
Leadership, Training, Sales, Sales Operations, Management, Strategy, Access, Analysis, Marketing, Healthcare, Microsoft Excel, Process Improvement, Salesforce.com, Business Analysis, Auditing, Financial Reporting, Analytics, Project Management, Customer Service, Lead Generation, Microsoft Office
Education
Florida Community College at Jacksonville 2007 — 2012
Associate of Arts (A.A.), General Studies
CIGNA January 2008 - Present
CIGNA Healthcare July 2002 - January 2008
Blue Cross Blue Shield of Florida January 1999 - June 2002
Principal Healthcare July 1997 - December 1998
Skills
Hospitals, Managed Care, Healthcare Industry, Healthcare Consulting, Healthcare Management, Health Insurance, HMO, Healthcare
Education
Florida International University 1991 — 1994
MHSA, Healthcare Administration
University of Maryland College Park 1986 — 1991
B.A., Economics
Blue Cross Blue Shield of Florida January 2002 - Present
Florida Treasury April 1999 - December 2001
Florida Treasury 1993 - 1999
Florida Division of Securities 1986 - 1993
Skills
Portfolio Management, Asset Management, Investments, Fixed Income
Education
Florida State University 1984 — 1986
MBA, Finance
Blue Cross Blue Shield of Florida November 2011 - Present
Blue Cross Blue Shield of Florida August 2009 - November 2011
Blue Cross Blue Shield of Florida February 2008 - February 2009
Blue Cross Blue Shield of Florida February 2004 - February 2008
Skills
Healthcare, Managed Care, Health Insurance, HMO, PPO, Medicare
Education
Florida State University 1982 — 1985
Black Knight Financial Services February 2013 - Present
Net Health Florida July 2012 - February 2013
Lender Processing Services, Inc. (LPS) August 2009 - July 2012
ING December 2007 - August 2009
Blue Cross Blue Shield of Florida 2001 - 2007
Skills
BizTalk, Microsoft SQL Server, .NET, SSIS, Leadership, Communication, ETL, T-SQL, Database Design, XML, C#, ASP.NET, VB.NET, WCF, TFS, SSRS, Oracle, Visual Basic, Software Development, PL/SQL, Testing, VBScript, SQL, jQuery, VBA, Sybase, Quality Center, HTML, Test Automation, LINQ, SOA, Web Services, DB2, Agile Methodologies, SharePoint, CSS, Visio, SDLC, IIS, Scrum, Web Applications, Databases, Requirements Gathering, Visual Studio, MVC, Silverlight
Education
Florida State College at Jacksonville 2000 — 2006
AvMed Health Plans September 2001 - Present
Blue Cross Blue Shield of Florida October 1988 - September 2001
Skills
Insurance, Marketing Strategy, Healthcare, Health Insurance, Managed Care, Strategic Planning, Employee Benefits, Strategy, Medicare, Provider Relations, New Business Development, Medicaid, Segmentation, Leadership, Team Building, Process Improvement, Management, HIPAA, Program Management, Healthcare Information..., Healthcare Industry, Health Policy, Healthcare Consulting
Education
Florida International University - College of Business Administration
BA, Marketing
Nova Southeastern University
MBA, Business
TEKsystems April 2015 - Present
Florida Blue July 2014 - April 2015
Bi-Lo Holdings March 2014 - July 2014
Bank of America August 2010 - February 2014
Florida Blue (As a Consultant through Ajilon Consulting) May 2008 - August 2010
Fidelity Information Services November 2005 - May 2008
Chase Home Finance 2003 - 2005
Bombardier Capital 2000 - 2003
Bank of America (formerly Barnett Bank/NationsBank) 1997 - 1999
Blue Cross Blue Shield of Florida 1995 - 1997
Skills
Process Improvement, Vendor Management, Integration, SDLC, IT Strategy, Software Documentation, Requirements Analysis, Leadership, MS Project, Project Delivery, Cross-functional Team..., Management, Change Management, Strategy, Project Management, IT Management, Six Sigma, Process Redesign, Workflow Management, Instructional Design, Content Managed Websites, Instructor-led Training, Training Delivery, E-Learning, Performance Consulting, Strategic Planning, Team Building, Microsoft Project
Education
Florida State University 1994 — 1995
Masters, Instructional Systems Design
Florida Southern College 1987 — 1991
Bachelors, Biology
Black Knight Financial Services Data & Analytics March 2010 - Present
ING December 2006 - March 2010
Blue Cross and Blue Shield November 1997 - December 2006
Blue Cross Blue Shield of Florida 1997 - 2006
Skills
SDLC, User Acceptance Testing, Business Analysis, Requirements Analysis, Requirements Gathering, Visio, SharePoint, Vendor Management, Process Improvement, SQL, Systems Analysis, Access, Software Documentation, Databases, Business Requirements, Testing
Education
University of Phoenix 2003 — 2005
Bachelor of Science (BS), Information Technology
Florida Community College at Jacksonville 1998 — 2002
Associate of Science (A.S.)
DST Health Solutions October 2010 - Present
DST Health Solutions October 2010 - October 2010
Blue Cross Blue Shield of North Carolina 2004 - April 2010
Mayo Clinic 2002 - 2004
BCBSNC March 1999 - 2002
Computer Sciences Corporation 1992 - 1999
CSC 1992 - 1999
Healthsource 1995 - 1997
CSC Healthcare 1992 - 1997
Blue Cross Blue Shield of Florida 1982 - 1992
Education
Florida State University 1968 — 1971
Quality Performance Advantage, LLC January 2014 - Present
Simply Health Care Plans October 2011 - January 2014
Magellan Health Services October 2010 - October 2011
AmeriChoice November 2004 - October 2010
UnitedHealth Group 2005 - 2007
United Behavioral Health 2004 - 2004
Blue Cross Blue Shield of Florida 1999 - 2003
Neighborhood Health Partnership 1998 - 1998
AvMed Health Plans 1996 - 1998
Skills
Managed Care, Medicaid, NCQA, Medicare, Healthcare Management, Utilization Management, Disease Management, Health Insurance, Healthcare, HIPAA, Credentialing, HMO, Healthcare Information..., HEDIS, Quality Improvement, Insurance, Process Improvement, Quality Management, Health Policy, Healthcare Consulting
Education
Florida International University - College of Business 2001 — 2003
M.B.A., Business
Florida State University 1988 — 1991
B.A., Psychology
Hurff Consulting January 2007 - Present
Kenexa 2007 - Present
Blue Cross Blue Shield of Florida 1984 - 2007
Blue Cross Blue Shield of FL 1984 - 2007
Skills
Coaching, Vendor Management, SDLC, Change Management, Recruiting, Process Improvement, Program Management, Talent Management, Leadership, Requirements Analysis, Databases, Business Analysis, Employee Engagement, Leadership Development, Executive Search
Education
Florida State University 1970 — 1972
Master of Business Administration (MBA)
US Military Academy, Florida State University 1966 — 1970
Bachelor Science, Military Engineering
Florida Blue Program Manager
BlueCross BlueShield of Florida 1997 - Present
Blue Cross Blue Shield of Florida April 1997 - July 2011
Skills
Visio, HIPAA, Medicare, Healthcare, Requirements Gathering, Managed Care, Vendor Management, Healthcare Information..., Systems Analysis, Insurance, PMP, User Acceptance Testing, Requirements Analysis, PeopleSoft, Business Process Mapping
Education
Florida Community College at Jacksonville
University of Southwestern Louisiana
Associate of Science (A.S.)
ZeroChaos January 2015 - Present
Incepture July 2013 - Present
Analytics Partners, Inc September 2008 - July 2013
Blue Cross Blue Shield of Florida May 1998 - September 2008
TEKsystems 1998 - 2001
Independent Life Insurance 1982 - 1998
Skills
SSIS, Informatica, Business Objects Data..., Ab Initio, ETL Tools, Data Warehousing, ETL, Data Modeling, Data Integration, Business Intelligence, Business Objects, SDLC, Dimensional Modeling, Oracle Data Integrator, Oracle Warehouse Builder, Issue Resolution, Problem Solving, Data Analysis, System Monitoring, Gap Analysis, Issue Identification, DB2, Data Marts, SQL, Oracle Fusion Middleware, Data Warehouse..., Software Documentation, Requirements Gathering, Integration, Oracle
Education
Florida Community College at Jacksonville 1979 — 1981
AS, Data Processing
University of North Florida
Information Systems
It Works Global November 2013 - Present
Annuncation School August 2009 - Present
Sterling Silver Jewelry February 2008 - January 2013
The Estridge Companies November 2000 - February 2004
Neumann Homes August 1999 - October 2000
Neumann Homes 1999 - 1999
Neumann Homes 1998 - 1999
The Mathis Group, Inc. 1997 - 1998
Blue Cross Blue Shield of Florida 1994 - 1997
BRK Electronics 1989 - 1991
Education
Florida Community College at Jacksonville 1992 — 1993
Business Management
Waubonsee Community College
Blue Cross Blue Shield of Florida October 2006 - Present
Cornerstone America, Inc. May 2006 - October 2006
Capitas Financial dba Insurance Resource Alliance October 2005 - May 2006
Aetna April 1998 - July 2005
Education
Florida Metropolitan University 2001 — 2003
Associate of Science, Business Administration
Blue Cross Blue Shield of Florida September 1999 - Present
BCBS FL 1999 - Present
Education
Life University 1993 — 1994
Florida State College at Jacksonville
Nursing
Family Foundations of Northeast Florida May 2011 - Present
Jacksonville Sheriff's Office April 2009 - September 2010
Pickett Consulting June 2004 - April 2009
NetBank, Inc. June 2003 - June 2004
Blue Cross Blue Shield of Florida June 1997 - June 2003
Jacksonville Electric Authority September 1994 - June 1997
First Union National Bank June 1991 - September 1994
Florida National Bank June 1989 - June 1991
Florida National Bank June 1983 - June 1989
Florida National Bank August 1982 - June 1983
Education
University of North Florida - College of Business Administration 1989 — 1991
MBA, Business
Florida State University 1979 — 1982
bs, accounting
Terry Parker High School 1974 — 1976
high school diploma
Poway High School 1971 — 1974
high school, none
WJCT Inc. January 1998 - Present
Johnson & Johnson (Vistakon) 1992 - 1998
Blue Cross Blue Shield of Florida 1984 - 1992
Skills
Human Resources, Management, Nonprofits, Administration, Event Planning, Social Media, Fundraising, Event Management, Social Networking, Team Building, Strategic Planning
Education
Florida State University 1980 — 1982
BS, Communication, Psychology (minor)
Florida State College at Jacksonville 1978 — 1980
A.A., General
Coldwell Banker Atlanta RB May 2012 - Present
Blue Cross Blue Shield of Florida 1997 - 2007
Skills
Investment Properties, Real Estate, Business Analysis, Negotiation, Relocation, Contract Negotiation, Program Management, First Time Home Buyers, Buyer Representation, Foreclosures, Strategic Planning, Condos, Single Family Homes
Education
Florida State College at Jacksonville 2009 — 2010
OceansideTen Management, Inc. January 2014 - Present
Acosta Sales & Marketing August 2013 - November 2013
PNC Mortgage January 2012 - August 2013
eHealthScreen April 2010 - January 2012
All Companies December 2009 - December 2009
eHealthScreen March 2009 - November 2009
Idea Integration May 2008 - January 2009
Reassure Technologies International January 2008 - April 2008
Blue Cross Blue Shield of Florida August 2005 - December 2007
CitiStreet March 2003 - August 2005
Skills
SDLC, Visio, Databases, Leadership, Analysis, ETL, Business Analysis, Business Intelligence, SQL, Agile Methodologies, Microsoft SQL Server, T-SQL, SSIS, SSRS, Business Process, Process Improvement, Project Management, PHP, Performance Tuning, SharePoint, Data Warehousing, Software Documentation, Visual Studio, DB2, Oracle, Informatica, Business Intelligence..., Information Technology, Data Integration, Data Modeling, Database Design, Stored Procedures, Database Administration, Dimensional Modeling
Education
Florida State College at Jacksonville 2003 — 2005
AA, Business Administration
Florida Blue January 2013 - Present
Blue Cross Blue Shield of Florida May 2011 - December 2012
Blue Cross Blue Shield of Florida April 2008 - May 2011
Availity May 2005 - April 2008
Blue Cross Blue Shield Association 1998 - 2000
Skills
Business Analysis, Customer Service, Leadership, Healthcare, Strategic Planning, Team Building, Training, Sales, Project Management, Coaching, Social Media
Education
Jacksonville University 1998 — 1999
Master of Business Administration (M.B.A.), Executive MBA
University or North Florida 1984 — 1989
Bachelor's Degree, Marketing
Florida State College at Jacksonville 1980 — 1982
Associate's Degree, Business Administration and Management, General
Daniel Memorial, Inc 2010 - Present
Daniel Memorial Inc. 2006 - 2010
Blue Cross Blue Shield of Florida 1990 - 1992
Skills
Case Managment, Mental Health, Crisis Intervention, Nonprofits, Psychotherapy, Adolescents, Mental Health Counseling, CBT, Group Therapy, Behavioral Health, Case Management, Family Therapy, Psychology, Social Services
Education
Florida State University 1999 — 2001
Master of Social Work (M.S.W.), Clinical Social Work
Univeristy of North Florida 1996 — 1997
Bachelor of Science (B.S.), Psychology
University of Michigan 1986 — 1990
Bachelor of Science in Engineering, Industrial and Operations Engineering
Blue Cross Blue Shield of Florida August 2003 - July 2012
publix 1991 - 1998
Skills
User Acceptance Testing, Quality Assurance, Medicare, Quality Center, Process Improvement, SDLC
Education
Florida State College at Jacksonville 2012 — 2015
Business Administration and Management, General
Jacksonville University 2009 — 2010
Bank of America November 2009 - June 2011
Carlisle & Gallagher November 2009 - June 2011
Blue Cross Blue Shield of Florida February 2007 - February 2009
Blue Cross Blue Shield of Florida 1998 - 2008
Blue Cross Blue Shield of Florida 2002 - 2006
CSX Technology 1999 - 2000
CSX 1999 - 2000
Blue Cross Blue Shield of Florida 1998 - 1999
Barnett Bank 1997 - 1998
Skills
VSAM, COBOL, DB2, CICS, Systems Analysis, Requirements Analysis, Application Development, Testing, Fileaid, TSO, JCL, Mainframe, SDLC, SQL, Endevor, Software Development, Requirements Gathering, Databases, Data Warehousing
Education
Florida State College at Jacksonville 1992 — 1992
AS, Computer Programming
Florida State College at Jacksonville
A.S. Degree, Computer Science
Florida Blue August 2012 - Present
Florida Blue November 2010 - August 2012
Blue Cross Blue Shield of Florida January 2004 - October 2010
Skills
Medicaid, Medicare, Managed Care, Health Insurance, Healthcare, HIPAA, Healthcare Management, Healthcare Information..., Provider Relations, Disease Management, Hospitals, Utilization Management, Business Relationship..., Agile Methodologies, Agile & Waterfall..., Vendor Management, PowerPoint, Microsoft Word, Microsoft Excel
Education
Florida State College at Jacksonville
Florida Blue April 2013 - Present
Blue Cross Blue Shield of Florida March 2011 - April 2013
Blue Cross Blue Shield of Florida 2006 - 2009
Blue Cross Blue Shield of Florida 2000 - 2006
Blue Cross Blue Shield of Florida 1999 - 2000
Stirling Cooke Insurance Services 1998 - 1999
Skills
Process Improvement, Visio, Project Management, Business Analysis, SharePoint, MS Project, Six Sigma, Strategic Planning, HIPAA, Insurance, Requirements Analysis, Microsoft Excel, Microsoft Word, PowerPoint, Account Management, SDLC, Health Insurance
Education
Florida State College at Jacksonville 2006 — 2010
Associates of Arts
University of Technology 1993 — 1995
Certificate of Merit, Catering
Blue Cross Blue Shield of Florida June 2011 - Present
Blue Cross Blue Shield of Florida December 2008 - June 2011
BlueCross BlueSheild of Florida March 2000 - December 2008
Skills
SharePoint, Visio, Vendor Management, Project Management, MS Project, Process Improvement, Requirements Analysis, Change Management, CRM, Technical Writing, Team Leadership, Windows, Leadership, Marketing Communications, Strategy, Integration, Microsoft Project, Business Analysis, Program Management, SDLC
Education
University of North Florida 2007 — 2015
Bacehlors, Fine Art - Concentration in Art History and Photography
Florida State College at Jacksonville 2000 — 2006
AA, Fine Art
Bank of America December 2008 - Present
Blue Cross Blue Shield of FL 2000 - 2008
Blue Cross Blue Shield of Florida 2000 - 2008
Education
Florida State University 1994 — 1996
Management Information Systems
PNC April 2014 - Present
PNC September 2012 - October 2013
PNC January 2012 - August 2012
Mercer September 2009 - September 2011
ING January 2007 - July 2009
ING July 2004 - January 2007
ACS May 2002 - July 2004
Blue Cross Blue Shield of Florida January 2000 - March 2002
Skills
Business Analysis, Requirements Gathering, Training, SDLC, Business Intelligence, Requirements Analysis, Data Analysis, Testing, Business Requirements, Unix, Management, Visio, SharePoint, Troubleshooting, Leadership, Process Improvement
Education
Florida State College at Jacksonville
AASIGMAPRO, General
Radford, an Aon Hewitt Company April 2014 - Present
Radford, an Aon Hewitt Company January 2011 - March 2014
Aon Consulting June 2005 - December 2010
Blue Cross Blue Shield of Florida May 2004 - August 2004
Skills
Valuation, Data Analysis, VBA, Equities, Actuarial Science, Mergers & Acquisitions, Options, Business Analysis, Pensions, Analysis, Financial Reporting, Financial Modeling
Education
Florida State University 2002 — 2005
BS, Actuarial Science
MedHOK, Inc. June 2015 - Present
Acme Vapor LLC May 2014 - Present
Catalina Marketing September 2013 - June 2015
PharMerica November 2012 - February 2014
Blue Cross Blue Shield of Florida March 2005 - November 2012
Medecision 2000 - 2002
Claims Administration Corporation 1998 - 1999
Skills
Quality Center, Agile Testing, SDLC, User Acceptance Testing, Quality Assurance, Testing, Test Planning, Regression Testing, Performance Testing, Main Frame Testing, EDI, Software Quality..., PMP, Visio, Business Requirements, Test Management, Waterfall, headless applications, Multi-layer applications, Requirements Analysis, Test Cases, Agile Methodologies, System Testing, SharePoint, Mainframe, XML, Test Strategy, HIPAA, Integration Testing, Web Services, Manual Testing, Web Testing, Healthcare Information..., Test Execution, System Integration..., Black Box Testing, Requirements Gathering, HP Quality Center
Education
Florida State College at Jacksonville 2009 — 2011
Associate of Arts (A.A.), General, 3.5
Florida State College at Jacksonville
Associate of Arts (A.A.)
Florida Blue October 2011 - Present
Blue Cross Blue Shield of Florida June 2008 - October 2011
Lloyd Industries, Inc. July 2011 - September 2011
Skills
Healthcare, Medicare, Health Insurance, Process Improvement, Medicaid, HIPAA, SharePoint, Insurance, Medicare Part D, Public Speaking, Healthcare Management, Leadership, Team Building, Customer Service, Visio, Coaching, Event Planning, Staff Development, PeopleSoft, Healthcare Industry, Health Promotion, Employee Benefits, Cross-functional Team..., Medical Billing, Workshop Facilitation, Budgets, Community Outreach, Marketing, Managed Care, Outlook, Call Centers, Change Management, Data Analysis, Leadership Development, Instructional Design, Program Management, Vendor Management, Software Documentation, Strategic Planning, Access, Training, Healthcare Information..., Analysis, Business Analysis, Policy, Management, Team Leadership, SDLC, Organizational..., Performance Management
Education
Florida State College at Jacksonville
Currently pursuing BS in Business Administration, Business Administration and Management, General, 3.7
North Broward Hospital District August 2009 - Present
Blue Cross Blue Shield of Florida April 2006 - August 2009
Agency for Healthcare Administration June 2004 - January 2007
Education
Nova Southeastern University Shepard Broad College of Law 2006 — 2009
Master's, Health Law
Florida International University 2000 — 2004
Bachelor's, Nursing, Finance
Florida Blue September 2011 - Present
D & T Catering Services January 1995 - Present
BCBSFL January 2001 - September 2011
Blue Cross Blue Shield of Florida April 1998 - January 2001
Blue Cross Blue Shield of Florida January 1991 - April 1998
Omni Jacksonville Hotel September 1989 - June 1991
Independent Life & Health Insurance Professional January 1985 - May 1990
Skills
Medicare, Process Improvement, Insurance, Health Insurance, Managed Care, Customer Service, HIPAA, Healthcare, Data Analysis, Claim, Data Entry, Business Process..., Software Documentation, Medicaid, Employee Benefits
Education
Florida Community College at Jacksonville 1980 — 1983
Business Administration
University of Florida 1979 — 1981
Business Administration
The GEO Group, Inc. November 2010 - Present
Medical Development International December 2008 - November 2009
Blue Cross Blue Shield of Florida February 1988 - March 2008
Skills
Healthcare, Management, Databases, Internal Audit, First Aid, Physical Security, Supervisory Skills, Policy, Customer Service, Data Entry, Workshop Facilitation, Workforce Management, Regulatory Compliance, HAWOPER, Construction Safety and..., Quality Auditing, Analyst, Microsoft Suites
Education
University of North Florida 2010 — 2010
Certificate, Administrative Medical Assistant
Southern Illinois University, Carbondale 2003 — 2004
Workforce Education and Development/Human Resource
Florida Community College at Jacksonville 1980 — 1982
General courses
Blue Cross Blue Shield of Florida April 2011 - Present
AJ Johns, Inc. June 2006 - April 2011
Microsoft November 1998 - February 2003
Andersen Consulting February 1995 - September 1998
Apple Inc. June 1994 - September 1994
IBM September 1990 - September 1994
Skills
MS Project, MS Office Suite, HCSS Heavy Bid, AGTEK, MSCE, AutoCAD, MS Visio, Windows Server, Management, Visio, Process Improvement, Project Management, SDLC, Program Management, Microsoft Project, SharePoint, Disaster Recovery, Integration, Vendor Management, Microsoft Office
Education
Florida State College at Jacksonville 2003 — 2005
Associate of Science, Computer Aided Drafting & Design
Florida State College at Jacksonville 2003 — 2005
Associate of Science, Building Construction Technology
Florida State College at Jacksonville 2003 — 2005
Associate of Science, Civil Engineering Technology
Florida State College at Jacksonville 2003 — 2005
Associate of Science, Architectural Design & Engineering Technology
University of Georgia - Terry College of Business 1988 — 1995
BBA, Management Information Systems
Spencer High School
AmeriHealth Caritas June 2014 - Present
Economy Dentures May 2011 - January 2013
Blue Cross Blue Shield of Florida November 1999 - August 2007
Skills
Medicare, Analysis, PowerPoint, Administrative..., Microsoft Office, Process Improvement
Education
Florida State College at Jacksonville
Supervision & Management/Sociology
Florida Blue February 2012 - Present
Florida Blue January 2011 - February 2012
Blue Cross Blue Shield of Florida January 2009 - January 2011
City Electric Supply December 1998 - September 2000
Skills
HIPAA, Health Insurance, Requirements Gathering, Business Requirements, Oracle SQL, Microsoft Excel 2010, User Acceptance Testing, System Testing, Business Analysis, Requirements Analysis, Analysis, Testing, SQL, Software Documentation
Education
Florida State College at Jacksonville 2009 — 2012
Associate's Degree, Computer/Information Technology
DSCI/JNCCA September 2013 - January 2014
Information Systems Engineer/WAN Security Engineer June 2013 - September 2013
ITT Exelis Southwest Asia Cyber Center, TNOSC January 2012 - June 2013
Presidio Network Solutions December 2010 - January 2012
Coleman Technologies, Inc. August 2008 - December 2010
Verizon Business (CSX NOC) July 2007 - August 2008
Blue Cross Blue Shield of Florida February 2001 - July 2007
Skills
Switches, VPN, Network Security, Cisco Wireless, Cisco Technologies, Cisco Call Manager, Checkpoint, Data Center, VTP, EIGRP, Routers, Firewalls, CCNP, Security, Cisco Nexus, BGP, ASA, CCNA, Network Engineering, TCP/IP, VoIP, WAN, DHCP, Servers, Cisco Routers, Network Design, Routing, RIP, Cisco IOS, VLAN, PIX, Disaster Recovery, Troubleshooting, Computer Network..., Information Security, Software Installation, HSRP, Networking, OSPF, Technical Support, Routing Protocols, Telecommunications, Network Architecture, LAN-WAN, VMWARE, SolarWinds Orion, Cisco ACS, MPLS, DMVPN, Network Administration
Education
Florida Community College at Jacksonville 2002 — 2004
A. S., Cisco Network Professional
Florida Community College at Jacksonville 1998 — 2000
A.S, Network Support
Blue Cross Blue Shield of Florida June 2000 - Present
Skills
Health Insurance, Provider Relations, Medicare, Healthcare, Coaching, HIPAA, Insurance, Business Analysis, Health Policy, Process Improvement, Healthcare Information..., Managed Care, Medicaid, SDLC
Education
Southern Illinois University, Carbondale 1998 — 1999
BS, Education
Florida Community College at Jacksonville
Associate of Science (A.S.)
Blue Cross Blue Shield of Florida Senior AccreditationAmerican Culinary Federation2002 - 2006
Carlson Wagonlit Travel 1986 - 1990
Education
Florida State College at Jacksonville 1972 — 1974
Psychology
Florida Blue (Blue Cross Blue Shield of Florida December 2014 - Present
Florida Blue (Blue Cross Blue Shield of Florida) September 2012 - Present
Blue Cross Blue Shield of Florida August 2006 - September 2012
First Coast Service Options, Inc. September 1999 - September 2001
Mission:Heatlh April 1998 - June 1999
Prudential Health Care of Jacksonville June 1995 - March 1998
Prudential Health Care of San Diego April 1992 - June 1995
Skills
Healthcare, Leadership, Program Management, Healthcare Management, Strategy, Process Improvement, Project Management, Disease Management, Clinical Research, Healthcare Information..., Managed Care, HIPAA, HEDIS, Agile Project Management, Insurance, Business Analysis, Team Building, Health Insurance
Education
Florida State College at Jacksonville
Associate of Science (A.S.), Nursing
Jacksonville University
Bachelor's degree, Nursing
Florida Blue May 2006 - Present
Blue Cross Blue Shield of Florida August 1998 - August 2006
Skills
Health Insurance, Customer Service, Claims Resolution, Process Improvement, SharePoint, Data Analysis, Databases, Online Research, Project Management, PeopleSoft, Microsoft Office, Medicare/Medicaid..., Business Planning, Report Writing, Six Sigma, Project Planning, Digital Libraries, Cataloging, Metadata, Social Media, SEO, Creative Writing, Healthcare Marketing, CMS, Spreadsheets, Medical Records
Education
Florida State University 2008 — 2010
Masters, Library and Information Studies
University of North Florida 1998 — 2005
Bachelor, Business Administration
Humana 2012 - Present
Blue Cross Blue Shield of Florida November 2010 - August 2012
NOTARY & NOTARY SIGNING AGENT ORLANDO, FLORIDA January 1992 - November 2010
Skills
Sales, Budgets, Coaching, Customer Service, Team Building, Leadership, Social Networking, Marketing, Small Business, New Business Development, Training, Strategic Planning, Account Management, Entrepreneurship, Marketing Strategy
Education
Florida Southern College 1992 — 1994
Paralegal, Paralegal
Florida School of Insurance
215, Health, Life, & Annuities
Blue Cross Blue Shield of Florida August 2007 - Present
Skills
System Administration, Visio, SharePoint, Troubleshooting, Windows Server, Computer Hardware, Mac OS, Network Administration, Team Building, Customer Service, IT Management, Management, XP, SDLC, Team Leadership, Security, Software Documentation, Windows, Networking, IT Systems Engineer, Windows Active Directory, MaaS360 MDM, Air Watch MDM, Good for Enterprise MDM
Education
Florida State College at Jacksonville 2005 — 2007
Computer Network Admin, IT
Terry Parker High 1983 — 1985
Blue Cross Blue Shield of Florida February 2002 - Present
Education
Florida State College at Jacksonville 1983 — 1985
AA, Accounting, Programming
Lowe's Home Improvement January 2006 - Present
Lowe's Home Improvement November 2006 - October 2010
Karl's Clothiers Jacksonville, FL July 2004 - October 2006
Countrywide Full Spectrum Lending June 2005 - July 2006
Blue Cross Blue Shield of Florida January 1997 - January 2004
Payless ShoeSource January 1993 - January 1997
Education
Florida State College at Jacksonville
A.A, General Studies
Blue Cross Blue Shield of Florida June 2011 - Present
Education
Florida State College at Jacksonville
Florida Blue January 2013 - Present
Blue Cross Blue Shield of Florida September 2011 - December 2012
Carolina Casualty Insurance Company June 2008 - September 2011
ValueOptions November 2005 - December 2007
ValueOptions April 2000 - November 2005
ValueOptions November 1998 - April 2000
The Hamilton Collection November 1992 - November 1998
Carolina Casualty Insurance Group, LLC May 1988 - October 1992
Skills
Spreadsheets, PeopleSoft, Access, Insurance, Analysis, Microsoft Excel, Process Improvement, Accounts Receivable, Budgets, Financial Reporting, Outlook, Visio, Leadership, Financial Analysis
Education
Florida State University 1983 — 1988
Bachelor of Science, Finance
Adreima April 2005 - Present
HCA June 2002 - April 2005
Blue Cross Blue Shield of Florida February 1999 - March 2002
Skills
Medicaid, Hospitals, Revenue Cycle, HIPAA, Healthcare, Medicare, Workers' Compensation..., Medical Billing, Accounts Payable &..., Managed Care, ICD-9, Healthcare Management, Customer Service, Claim, Invoicing, Meditech, HCPCS, Inpatient, Epic Systems, CPT, Medical Coding, Medical Terminology, Medical Records, Revenue Cycle Management, Healthcare Information..., Healthcare Consulting, EMR, A/R Collections, Accounting, Account Reconciliation, Claims Resolution, Claims Handling, Health Insurance, Data Analysis
Education
University of North Florida 1997 — 1999
Florida Community College at Jacksonville 1994 — 1997
Associate of Arts (AA), Health/Health Care Administration/Management
Blue Cross Blue Shield of Florida August 2009 - Present
Skills
SDLC, Program Management, Visio, Vendor Management, Business Analysis
Education
Florida State University 2005 — 2009
Bachelor of Science, Apllied Economics
SEDA Construction October 2014 - Present
Ardd + Winter Florida July 2012 - Present
San Jose Episcopal Day School September 2007 - June 2012
Blue Cross Blue Shield of Florida June 1988 - December 1996
Reynolds, Smith, & Hills June 1985 - June 1988
Skills
Self-Directed Project..., Commercial Interior..., Educational &..., Interior Design, Nonprofits, Space planning, AutoCAD, Project Planning, Interior Architecture, Microsoft Word, Classroom, Classroom Management, Curriculum Development, Curriculum Design, Tutoring, K-12, Literacy, Educational Technology
Education
Florida State University 1980 — 1984
Bachelor of Science, Interior Design
Florida State College at Jacksonville 2011 — 2012
Education
Winn Dixie Stores December 2007 - Present
Blue Cross Blue Shield of Florida June 2011 - October 2011
Skills
Customer Satisfaction, Customer Service, Computer Hardware
Education
Florida State College at Jacksonville 2011 — 2015
Wachovia, A Wells Fargo Company 2005 - 2011
Blue Cross Blue Shield of Florida August 2004 - May 2005
Education
University of Phoenix 2006 — 2008
Florida Community College at Jacksonville 1995 — 1998
Associates, Science
Florida Community College at Jacksonville
UF Health Oral Maxillofacial Surgery November 2014 - Present
UF Healthcare March 2012 - November 2014
Pragmatic Works Foundation March 2013 - March 2013
W W Gay Fire Protection Inc November 2004 - January 2010
Desktop Digital Lab Inc March 2002 - March 2004
Desktop Darkroom, Inc. February 1999 - March 2002
Blue Cross Blue Shield of Florida August 1997 - February 1999
Desktop Darkroom, Inc. August 1992 - August 1997
Skills
Accounts Receivable, Accounts Payable, Invoicing, Payroll, Medical Terminology, Medical Coding, ICD-9, CPT, Insurance, Clinical Research, Medicine, Digital Photography, Photography, Data Entry, Access, Process Improvement, HIPAA, Software Documentation, Leadership, 10 Key, Microsoft Excel, Analysis, Management, Administration
Education
Florida State College at Jacksonville 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Information Technology Management
Florida State College of Jacksonville 2009 — 2013
Associate of Science (AS), Accounting
Florida Community College at Jacksonville 1999 — 2003
Associate of Science (AS), Computer Programming
Jacksonville University 1980 — 1985
Bachelor of Fine Arts (BFA), Music Performance, General
Montoya & Associates 2012 - 2012
Blue Cross Blue Shield of Florida October 2000 - October 2011
Education
University of North Florida
Criminal Justice and Corrections
Florida Community College at Jacksonville
Associate of Arts (A.A.), Criminal Justice and Corrections