Experience
Walmart  February 2014 - Present
Walmart  February 2012 - January 2014
Walmart  July 2010 - February 2012
Walmart  May 2007 - July 2010
Blue Cross Blue Shield of Florida   December 2007 - May 2008
Family Support Services of North Florida  May 2007 - December 2007
AT&T Solutions Customer Care, Jacksonville, FL   January 1991 - August 1998

Skills
Vendor Management, PMP, Cross-functional Team..., Project Management, Business Process, Business Analysis, Process Improvement, Software Documentation, Project Planning, Leadership, SDLC, Change Management, Software Project..., Team Leadership, ITIL, Management, Strategy, Risk Management, CRM, Testing, Business Requirements, Project Delivery, Budgets, Program Management, Analysis, Operations Management, Teamwork, Visio, Resource Management, Business Process..., Training, SharePoint, Integration, Requirements Analysis, Quality Assurance, Requirements Gathering, PMO, Access, MS Project, Business Intelligence, IT Strategy, Team Building, ERP, Project Portfolio..., Systems Analysis, Information Technology, Customer Service, IT Management, Data Warehousing, LeanKit

Education
Nova Southeastern University   1996 — 1998
Masters Degree, Business Administration

Nova Southeastern University   1996 — 1998
Bachelors of Science, Professional Management

Experience
Lender Processing Services, Inc. (LPS)   February 2012 - Present
Lender Processing Services, Inc. (LPS)   2009 - Present
Lender Processing Services  July 2006 - June 2009
Blue Cross Blue Shield of Florida   August 2005 - March 2006
City of Jacksonville  September 2004 - August 2005
Aon Consulting  January 2000 - March 2004
Lucent Technologies  October 1998 - January 2000
AT&T  August 1982 - October 1998

Skills
Budgets, Project Management, Call Center, HRIS, Financial Analysis, Management, PeopleSoft, Change Management, Leadership, Process Improvement, CRM, Analysis, Outsourcing, SDLC, Integration, Business Analysis, Employee Benefits, Payroll, Team Building, Business Process..., Human Resources, Vendor Management, IT Management, Business Intelligence, Data Warehousing, PMO, Quality Assurance, Software Documentation, Visio

Education
Stevens Institute of Technology   1995 — 1997
PMPP, Masters Certification in IT Project Management

Morris County College

Morris County Vocational Technical

Experience
Mease Countryside  April 2015 - Present
South Bay Hospital  November 2014 - March 2015
Ear, Nose and Throat Associates  June 2013 - September 2014
Morton Plant Mease Countryside Hospital   January 2013 - July 2013
A Skilled Nursing and Rehabilitation Center  October 2011 - January 2012
Chilis Bar and Grill  February 2003 - December 2004
Blue Cross Blue Shield of Florida   October 1999 - June 2002
St. Luke's Hospital   January 1998 - January 1999

Skills
Healthcare, Nursing, Supervisory Skills, Clinical Research, Microsoft Office, Data Entry, Health Education, Customer Service, EMR, Health, Documentation, Hospitals, HIPAA, Microsoft Excel, Microsoft Word, bls, EKG, Vital Signs, Nursing Care, Telemetry, Medical Billing, Pediatrics, Wound Care, Patient Safety, Registered Nurses, Medical Terminology, Medicine, Healthcare Management, Healthcare Information..., Patient Education, Inpatient, Patient Advocacy, BLS

Education
St. Petersburg College   2013 — 2015
Baccalaureate of Science in Nursing, Registered Nursing/Registered Nurse, 3.8

St. Petersburg College   2010 — 2013
Associate degree RN, nursing

Pinellas Technical Education Center-Clearwater   2010 — 2011
LPN, Licensed Practical/Vocational Nurse Training

Hillsborough Community College   2005 — 2011
nursing

Gainesville High School   1992 — 1996
High School Diploma, General Studies

Experience
St. Vincent's Healthcare   June 2014 - Present
Beaman Coaching & Company, LLC   April 2003 - Present
Women Leaders in Life Business Change Leadership Development Greater Jacksonville, FL Area   2013 - 2014
FCCA   January 2008 - January 2010
Blue Cross Blue Shield of Florida   February 1985 - December 2002
Chesapeake General Hospital  January 1981 - January 1985

Skills
Strategic Planning, Leadership Development, Coaching, Public Speaking, Change Management, Retreat Facilitation, Organizational..., Congregational..., Team Development, Wellness, Career and Life..., Retreats, Program Management, Nonprofits, Executive Coaching, Career Development, Workshop Facilitation, Program Development, Personal Development, Team Building, Motivational Speaking, Conflict Resolution, Leadership, Marketing, Training, Personnel Management, Staff Development, Life Coaching, Strategy, Management Consulting, Teaching, Employee Training, Marketing Strategy, Business Planning, Business Coaching, Management, Small Business, MBTI, Time Management, Organizational..., Emotional Intelligence, Adult Education, Lifestyle Coaching, Entrepreneurship

Education
University of Tennessee-Knoxville   1978 — 1979
Master of Public Health, Community Health Education

Old Dominion University   1974 — 1978
B.S., Environmental Health

Experience
Blue Cross Blue Shield of Florida   May 2011 - Present
Incepture  June 2009 - May 2011
PFLM   2000 - 2009
Horizon Medical Products  January 1998 - December 1999
Medline Industries  January 1993 - January 1998

Skills
Medical Devices, Healthcare, Coaching, Account Management, Leadership Development, Insurance, New Business Development, Health Insurance, Sales Management, Training Delivery, Sales, Leadership, FDA, Project Management, Employee Benefits, Process Improvement, Marketing, Strategic Planning, Key Account Management, Cross-functional Team..., Recruiting, Team Building

Education
Radford University
BA, Political Science

Experience
CSX Technology  August 2014 - Present
Blue Cross Blue Shield of Florida   January 2012 - August 2014

Skills
System Administration, Customer Service, Process Improvement, Microsoft Office, Team Building, Healthcare Information..., Leadership, Coaching, Training, Outlook, SCCM, Application Packaging

Education
Palm Beach Atlantic University   1986 — 1989
Bachelor's degree, Counseling Psychology

Experience
Blue Cross Blue Shield of Florida   December 2008 - Present
CIGNA Healthcare  January 2009 - Present
UnitedHealth Group  August 2010 - January 2012
Verizon Business  September 1993 - May 2000

Education
San Diego Mesa College   1987 — 1989
Associates, Spanish, Economics, Marketing

Experience
Independence Administrators   October 2013 - April 2015
Blue Cross Blue Shield of Florida   March 2008 - October 2013
CitiStreet  2006 - 2008
Vistakon  1995 - 2006
Union Camp Corp  1988 - 1995

Skills
SDLC, Process Improvement, Business Analysis, SharePoint, Vendor Management, Visio, Requirements Gathering, Project Management, IT Management, Requirements Analysis, Integration, Software Documentation, Business Process..., Cross-functional Team..., Quality Assurance

Education
Ramapo College of New Jersey   1986 — 1989
BS, Information Technology

Experience
Blue Cross Blue Shield of Florida   July 1999 - Present
Aetna Health Plans  1988 - 1997
Peer Review Organization of Florida   1987 - 1988

Skills
Case Management, Disease Management, Transplant Case..., Care Coordination, Microsoft Office, Windows, SharePoint, Excel, PowerPoint, Microsoft Office..., Microsoft Office Live..., Patient Advocacy, Internet Research, Community Resource..., Health and Wellness...

Education
St. Petersburg College
Bachelor's of Science in Nursing, Registered Nursing/Registered Nurse

Experience
Florida Blue  June 2015 - Present
Florida Blue  August 2008 - Present
Blue Cross Blue Shield of Florida   June 2006 - August 2008
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield)   May 2004 - June 2006
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield)   May 2002 - June 2004

Skills
Information Technology, SDLC, Mainframe, Security, Troubleshooting, Active Directory, Information Security, SQL, SharePoint, Databases, Access, Management, Business Analysis, Internal Audit, SharePoint..., LDAP Administration, System Administration, Process Improvement, Unix, Identity Management, Project Management

Education
Nova Southeastern University   2005 — 2007
MBA, Business

University of Central Florida   2000 — 2004
Information Technology, Computer Science

Experience
Blue Cross Blue Shield of Florida   February 2006 - Present
CSX  January 2002 - February 2006
LeClairRyan  September 2000 - January 2002
United States District Court for the District of Columbia  August 1999 - August 2000
US Army  August 1995 - August 1999

Skills
Corporate Law, Corporate Governance, Health Care Reform, Public Policy, Government, Finance, Leadership, Legal Compliance, Privacy Law, Management, Analysis, Board Governance, Regulatory Affairs, Public Speaking, Non-profit Boards, Federal Law, Regulatory Analysis, Legislative Policy, Legislative Relations, Department Budgeting, Military Experience, Advocacy, Federal Affairs, Issue Resolution, Trade Associations, Professional..., Health Policy, Policy Analysis, Legal Writing, Government Relations, State Government, Policy

Education
University of Virginia School of Law   1992 — 1995
Doctor of Law (JD)

Princeton University   1988 — 1992
AB, summa cum laude, History and American Studies

Experience
TriHealth  April 2005 - January 2014
The Buckley Jolley Real Estate Team   2013 - 2014
The Buckley Jolley Real Estate Team   2013 - 2014
S&S Healthcare Strategies, Ltd   December 2002 - April 2005
United Medical Resources Inc  September 1995 - June 2002
Blue Cross Blue Shield of Florida   1992 - 1995

Skills
Customer Satisfaction, Microsoft Office, Patient Counseling, Experience Working with..., Medical Billing, Data Entry, Insurance, Medicaid, Training, ICD-9, Health Insurance, CPT, Epic Systems, Customer Service, Employee Benefits, Meditech, Claim, Finance, Medicine

Education
Southern Illinois University, Carbondale   1986 — 1990
Bachelor of Science (B.S.), Advanced Technical Studies

Webster University   1994 — 1995
Computer and Information Sciences, General

Xavier University   2009 — 2009
None, Education

Experience
Blue Cross Blue Shield of Florida   October 2007 - Present
Steubben Architecture   March 2007 - August 2007
BB&T  April 1990 - October 2006
Hayden Design Associates   October 1989 - April 1990
Peterson Associates, pa   October 1985 - October 1989
John Miller and Associates   April 1984 - October 1985
Bowman Gray Medical School   September 1979 - September 1980

Skills
Project Management, Architectural Design, Interior Design, Design Specifications, Construction Management, Vendor Management, furniture specifications, Finish Selections, Submittals, Construction Documents, Space planning, Facility Relocation, LEED AP, Biomimicry, USGBC, AutoCAD, Outlook, Excel, Word, Microsoft Office 2007, Access, Jewelry Design, Fashion Design, Piano Playing, Acoustic Guitar, singing, Acrylic Painting, Watercolor Artist, weaving, Lab Tech, Cancer Research

Education
Winthrop University   1981 — 1983
MS- Consumer Science, Commercial Interior Design

Salem College   1975 — 1979
BA, Biology/ Studio Art/ Art History

Experience
The Insurance Butler   July 2015 - Present
One Call Care Management  August 2014 - July 2015
Blue Cross Blue Shield of Florida   September 2007 - August 2014
HSBC  September 2001 - September 2007
Precision Response Corp.  October 1999 - May 2001
Web.com  October 1997 - October 1999
AT&T  September 1989 - July 1996

Skills
Leadership, Vendor Management, Process Improvement, Call Centers, Team Building, Project Management, Customer Service, Strategic Planning, Healthcare, Cross-functional Team..., Health Insurance, Training, Telecommunications, Program Management, Change Management, Insurance, Coaching, Quality Assurance, Sales, Operations Management, Performance Management, Account Management, Budgets, Strategy, Human Resources, Call Center, Organizational..., Six Sigma, Commercial Insurance, Insurance Agency...

Education
Southern Illinois University, Carbondale
Bachelor of Science, Education

Experience
Aflac  January 2006 - June 2011
Aflac  January 2000 - January 2006
Ernst & Young  1997 - 2000
Blue Cross Blue Shield of Florida   1987 - 1997

Education
HHS

Southern Methodist University
MBA, Finance, IT

Experience
Blue Cross and Blue Shielf of Florida   October 2011 - Present
Blue Cross Blue Shield of Florida   August 2006 - January 2012
1800flowers.com  October 2005 - August 2006

Skills
Self-Service Solutions, Product Development, SDLC, Healthcare Information..., Health Information..., Program Management, HIPAA, Healthcare, IT Solutions

Education
San Jose State   2004 — 2006
M.S, Computer Engineering

San Jose State University   2004 — 2006
M.S., Computer Engineering

Osmania University   1999 — 2003
B.S, Computer Science and Engineering

Experience
Perficient  September 2014 - Present
Frontier Communications  March 2014 - Present
Perficient  July 2011 - September 2014
Verizon  October 2012 - March 2014
Monsanto  July 2012 - October 2012
Blue Cross Blue Shield of Florida   July 2011 - July 2012
Affiliated Computer Services (ACS) A Xerox Company   October 2010 - June 2011
Comsys/Manpower Company   October 2010 - June 2011
Boeing Commercial Airplanes  May 2006 - October 2010
Wipro Technologies  November 2005 - October 2010

Skills
Websphere, Integration, WebSphere Process Server, JMS, EAI, Web Services, SOA, Java Enterprise Edition, ESB, SDLC, Requirements Analysis, Agile Methodologies, Enterprise Architecture, Spring, Struts, Weblogic, DB2, Middleware, WebSphere Application...

Education
Osmania University PG College Gadwal   2000 — 2003
MCA, Computer Applications

Osmania University   1996 — 1999
BSc, Mathematics

Experience
SynerMed  December 2014 - Present
Centene Corporation  February 2014 - Present
Collaborative Consultants LLC   August 2013 - Present
UNITED HEALTHCARE MILITARY & VETERANS  October 2012 - September 2013
TKM Consulting Health Care Project Management   February 2004 - October 2012
ACS, a Xerox Company  May 2011 - February 2012
Cognizant Technology Solutions  February 2011 - May 2011
Blue Cross Blue Shield of Florida   September 2010 - January 2011
TKM Consulting Health & Wealth Solutions.   February 2004 - September 2010
Hill Physicians Medical Group  November 1999 - March 2004

Skills
PMP, Negotiation, HIT, Online Payments, Scheduling, Make or buy analysis, Cost performance..., Procurement management..., MMIS SME, Analysis, Project Planning, Performance Tuning, Cost, Procurement, Project Management, Process Scheduler, E-payments, Healthcare, Managed Care, Program Management, Integration, Strategy, CRM, Outsourcing, Contract Negotiation, Training, Budgets, Policy, Process Improvement, Government, Health Policy, Healthcare Industry, Access, Business Process..., Software Documentation, EHR, Business Process, Healthcare Information..., Vendor Management, Provider Relations, Visio, Medicaid, Health Insurance, HIPAA

Education
Villanova University   2009 — 2010
Masters Certificate Project Managment

University of Illinois at Urbana-Champaign   1980 — 1982
Masters, Vocational Education

Southern Illinois University, Carbondale   1974 — 1979
Bachelor of Arts, English

Experience
Carriage Services, Inc.   July 2009 - Present
David M. Cruise Corporation   September 1995 - February 2009
Aircraft Services Corporation International   February 1999 - December 2007
CompBenefits Corporation  September 1988 - September 1995
Blue Cross Blue Shield of Florida   June 1985 - September 1988

Education
Samford University   1981 — 1985
BS, Business Administration, Accounting

Jefferson State   1973 — 1977
MS, Pathological Anatomy/Mortuary Management

Experience
FairPoint Communications  July 2012 - Present
Kitchen Tune-Up Franchise System  September 2008 - November 2011
Capital One  November 2005 - April 2008
Hibernia National Bank  February 2001 - November 2005
Blue Cross Blue Shield of Florida   January 1998 - January 2001
Barnett Banks Inc.  1984 - 1998
Racal Milgo  1979 - 1984

Skills
Compensation..., Incentive Programs, Executive Compensation, Job Analysis, Performance Management, Salary, Job Evaluation, Salary Surveys, Executive Pay, Deferred Compensation, Employee Benefits, Talent Management, Personnel Management, HRIS, Compensation & Benefit, Human Resources, Workers Compensation, Management, Succession Planning, Compensation & Benefits, Onboarding, Leadership

Education
Nova Southeastern University   1985 — 1986
MBA, Business

South Dakota State University   1968 — 1972
B.S., Mathematics

Experience
Kemper Corporation  January 2006 - Present
Blue Cross Blue Shield of Florida   March 2004 - October 2005
Prudential Financial  October 1983 - December 2003

Skills
SDLC, Project Management, MS Project, Strategic Planning, Budgets, Microsoft Office, Financial Analysis, Financial Reporting, Forecasting, IT Management, IT Strategy, Enterprise Architecture, Vendor Management

Education
The George Washington University   1998 — 2000
Masters Certificate, Project Management

Florida Junior College at Jacksonville   1980 — 1982
Associate of Arts (AA), Business Administration and Management

Experience
Central Health  October 2011 - October 2012
Central Health  May 2010 - December 2011
MediView, Inc.   June 2009 - May 2010
MHNet Behavioral Health  May 2001 - May 2010
EDS Group  January 2001 - May 2001
FIRSTCARE Southwest Health Alliance, Inc.   November 1995 - October 2000
PCA Health Plans Texas   September 1993 - November 1995
Blue Cross Blue Shield of Florida   September 1993 - November 1995
Duke University Medical Center  August 1990 - July 1991
Blue Cross Blue Shield of Florida   September 1986 - January 1990

Education
St. Edward's University   2008 — 2011
MBA, Dual Concentration: Business Management and Operations Management

Experience
The Lewin Group  February 2013 - Present
UNITE HERE HEALTH  August 2010 - February 2013
Mercer Government Consulting   September 2006 - July 2010
Linda Shields Consulting   May 2000 - October 2006
Baptist Health Care  September 2003 - September 2006
Sacred Heart Health System  May 1999 - November 2002
Blue Cross Blue Shield of Florida   July 1995 - May 1999
HIP  June 1991 - July 1995

Skills
Healthcare, Healthcare Management, Medicaid, Strategic Planning, Managed Care

Education
The College of New Jersey   1982 — 1986
BSN, Nursing w/Minor in Psychology

Experience
Benecard Prescription Benefit Facilitator   June 2009 - Present
Life & Specialty Ventures/Florida Combined Life   October 2005 - May 2009
Blue Cross Blue Shield of Florida   2001 - 2005
First Coast Service Options, Inc.   1997 - 2001
National Prescription Administrators  1988 - 1997

Skills
Managed Care, Disease Management, Process Improvement, Strategic Planning, Healthcare Management, Healthcare, Visio, Pharmacy Benefit..., Healthcare Industry, Cross-functional Team..., PPO, Provider Relations, Sales, Business Analysis, HIPAA, Medicare Part D, Medicaid, Pharmacy, Health Insurance, Employee Benefits, Healthcare Information..., Medicare, Health Policy, Insurance, HMO, Healthcare Consulting, Informatics, Network Development, Pharmacy Automation, Executive Management, Utilization Management, Pharmaceutical Industry, Vendor Management, Benefits Administration, Hospitals, Call Centers, Leadership, Long-term Care, Data Analysis, Access, Training, SDLC, Requirements Gathering, Software Documentation, Team Building, Client Relations Skills, Management, Program Management, Customer Service, Project Management

Education
University of Phoenix   2000 — 2004
MBA, Business

Rutgers, The State University of New Jersey-New Brunswick   1983 — 1988
Bachelor of Science (BS)

Wayne Hills High School

Wayne Hills High School

Experience
Florida Blue  June 2013 - Present
Blue Cross Blue Shield of Florida   July 2011 - June 2013
Robert Morris University  August 2010 - May 2011
Coventry Health Care  May 2010 - August 2010

Skills
VBA, Microsoft Excel, Actuarial Science, Valuation, Access, Insurance, Analysis, Employee Benefits

Education
Robert Morris University   2007 — 2011
B.S., Actuarial Science

Experience
Healthways  January 2006 - Present
Blue Cross Blue Shield of Florida   August 1987 - December 2005

Skills
Leadership, Healthcare Industry, Product Development, Product Marketing, Healthcare Information..., Marketing Strategy, Business Development, Healthcare, Contract Negotiation, Strategic Planning, Managed Care, Health Insurance, Management, Project Management, Process Improvement, Medicare, Health Policy, Medicaid, Marketing Communications, Marketing, Public Speaking, Account Management, Team Building, Product Management, Hospitals

Education
Syracuse University   1993 — 1994
GSSMM, Graduate School of Sales and Marketing Managment

University of North Florida   1979 — 1984

Experience
Lost Rivers Medical Center  November 2011 - Present
All Things Small Pendants, LLC   April 2010 - July 2012
Blue Cross Blue Shield of Florida   January 1986 - August 2010
Crawford and Company / Florida Farm Bureau   January 1978 - April 1984

Skills
Grant Writing, Photography, Brand Development, Brand Management, Employee Benefits, Journalism, Project Management, Web Content, Diversity Training, Public Speaking, Healthcare, Employee Training, Event Planning, Facilitations, Executive Level..., Medicare, Leadership Development, Organizational..., Facilitation, Program Management, Policy, Customer Service

Education
Santa Fe Community College

Experience
Teach and Learn Tutoring   June 2012 - Present
Achieve Success LLC   June 2009 - August 2014
Prudential Health Ins   1988 - 1994
Blue Cross Blue Shield of Florida   January 1984 - January 1988

Skills
Insurance, Public Speaking, Education, Microsoft Word, Fundraising, Coaching, Team Building, Tutoring, Microsoft Excel, Event Planning, Public Relations, Staff Development, PowerPoint, Program Management, Microsoft Office, Project Management, Teaching, Customer Service, Process Improvement, Analysis, Leadership, Training, Supervisory Skills, Budgets, Marketing, Strategic Planning, Team Leadership

Education
Southern Illinois University, Carbondale   1996 — 1997
Workforce Education & Development, Educational/Instructional Technology, Bachelor's Degree

Experience
Gilead Sciences  July 2013 - Present
CBLPath  November 2008 - July 2013
Schering Plough Corporation  November 2004 - November 2008
Novartis Pharmaceuticals  February 2002 - November 2004
Walt Disney World Company  January 2000 - January 2002
PGA TOUR Tournament Assoc   January 1998 - January 2000
Blue Cross Blue Shield of Florida   January 1991 - January 1998

Skills
Infectious Diseases, Surgery, PowerPoint, Pharmaceuticals, Promotions, Forecasting, Outlook, Microsoft Office, Urology, Contract Negotiations, Sales Management, Word, Osteoporosis, Sales Operations

Education
Sacred Heart University   2015 — 2018
Master of Business Administration (MBA), Business Administration and Management, General

University of North Florida   1994 — 1997
BA, Communications/PR

Experience
The Standard  July 2006 - Present
North Broward Preparatory School  March 2005 - July 2006
Northwestern Mutual Financial Network  March 2003 - March 2005
Blue Cross Blue Shield of Florida   1993 - 1998

Skills
Employee Benefits, Insurance, Disability Insurance, Administrative..., Customer Service, Sales, Benefits Administration, Life Insurance, Term Life Insurance

Education
Suffolk County Community College
Business, Management, Marketing, and Related Support Services

Experience
Duggins Services   2013 - Present
Hill-Kelly Dodge Chrysler Jeep Ram   March 2012 - April 2013
Blue Cross Blue Shield of Florida   June 2011 - January 2012
Five Flags Tourism Group   October 2011 - November 2011
Duggins Services   2010 - June 2011
GMR Marketing  December 2008 - December 2009
Yellowbook  September 2007 - September 2008
Martial Arts America  September 2003 - December 2006

Skills
Photoshop, Constant Contact, SharePoint, Microsoft Office, QuarkXPress, hootsuite, Facebook, Twitter, Google Adwords, Foursquare, Adobe, InDesign, Mac OS X, Windows, dealer.com, dealerrater.com, Reynolds & Reynolds, Event Management, Event Planning, Volunteer Recruiting, Coordinating Events, Community Outreach, Public Speaking, Public Relations, Marketing, Social Media Marketing, Corporate Events, Dropbox, Advertising, Lead Generation, Sales, Leadership, Creative Direction, OS X, Sponsorship, Hootsuite, Online Marketing, HootSuite, Reynolds

Education
University of West Florida   2002 — 2006
B.A., Communication Arts/Advertising

Pensacola Junior College   2002 — 2004
AA, General Studies

Experience
Department of Veterans Affairs  October 2012 - Present
Army National Guard, 29th Mobile Public Affairs Detachment   2006 - Present
Engility Corporation  August 2012 - October 2012
Engility Corporation  October 2006 - August 2012
Navarro Research & Engineering  December 2004 - October 2006
Lee Enterprises (Casper Star-Tribune)   September 2003 - July 2004
U.S. Army, 1st Infantry Division Public Affairs Office   July 2000 - July 2003
U.S. Army Europe, Office of the Chief of Public Affairs   October 1999 - June 2000
Blue Cross Blue Shield of Florida   1998 - 1999
The Hamilton Collection (affiliate of The Bradford Group)   1997 - 1998

Skills
Social Media, Photography, Military Experience, Graphic Design, News Writing, Media Monitoring, Media Analysis, Strategic Communications, Writing, Corporate Communications, Marketing Communications, Branding & Identity, Veterans, CRM, Building Relationships, Editing, Copy Editing, Editorial, Government Contracting, Direct Mail Pieces, Finance, Trade Shows, Public Relations, Feature Articles, Blogosphere, Social Media Blogging, Blogging, Twitter, Foursquare, Facebook Marketing, Analysis, Active DoD Secret..., Security Clearance, Online Research, Quantitative Research, Qualitative Research, Media Relations, Defense Contracting, Press Releases, Lexis, Critical Mention, Vocus, Social Media Measurement, Social Media Marketing, Microsoft Excel, Harvard Graphics, QuarkXPress, Photoshop, InDesign, Microsoft Office

Education
Southwestern College   2012 — 2013
Business Quality Management, Business

Defense Acquisition University (DAU)   2012 — 2012
Vocational Certificate, ACQ101 Section 328: Fundamentals of Systems Acquisition Management (2.5 CEUs), N/A

Defense Information School (DINFOS)   2001 — 2001
Vocational Certificate, Editor's Course

Defense Information School (DINFOS)   1999 — 1999
Vocational Certificate, Basic Journalism

Experience
NWBS   September 2000 - Present
Accenture  2014 - 2014
American Partners   2012 - 2014
St Vincent's Health  2012 - 2013
BlueShield of CA  2010 - 2011
Emory University and Emory Healthcare   2009 - 2009
CSC  2007 - 2008
Blue Cross Blue Shield of Florida   2006 - 2006

Skills
Human Resources, Strategic Planning, Organizational..., Business Strategy, Organizational Design, ERP, Project Management, Instructional Design, Training, Training Delivery, Change Management, E-Learning, Employee Training, Leadership Development, Mentoring, Data Analysis, PeopleSoft, Visio, Management, MS Project, UPK, Microsoft Office, Captivate, SCM, Training & Development

Education
Pepperdine University   1991 — 1993
BS, Industrial Relations & Organizational Development; Psychology

Experience
Blue Cross Blue Shield of Florida   October 2010 - Present
Florida Blue  June 2007 - September 2010
Florida Blue  October 2003 - May 2007
State of Florida  January 2001 - October 2003
State of Florida  May 1996 - January 2001

Skills
Vendor Management, Process Improvement, Business Analysis, SDLC, Visio, Project Management, Business Performance..., Training Delivery, Employee Training, Claim Investigation, Insurance Fraud, HIPAA, Software Documentation, Business Process..., Program Management, SharePoint, PMP, Recruiting, Training, Medicare, Healthcare, Health Insurance

Education
Park University   1989 — 1993
Business Management/Human Resources, Major - Business Management/ Minor - Human Resources

Experience
Sea World (Corporate)   August 2013 - Present
Wyndham Vacation Ownership  March 2011 - August 2013
Universal Orlando  March 2007 - March 2011
Universal Orlando  March 2000 - April 2007
Blue Cross Blue Shield of Florida   June 1989 - May 2000

Skills
MS Project, Visio, Access, Excel, Microsoft Office, Microsoft Excel, Avaya, Business Analysis, Process Improvement, Integration, Project Management, SharePoint, Software Documentation, Telecommunications, Windows, VPN, ITIL, Business Process..., Active Directory, Microsoft Project, Management, Leadership, Information Technology

Education
Seminole State College

Experience
ITEL Laboratories, Inc.   March 2006 - Present
Blue Cross Blue Shield of Florida   2006 - 2006
PathTech   1998 - 2006
Strategic Technologies  1998 - October 2005

Skills
Software Development, Enterprise Architecture, SDLC, SOA, .NET, Microsoft SQL Server, ASP.NET, Websphere, Agile Methodologies, Database Design, JavaScript, SQL, IIS, Business Analysis, Cloud Computing, Solution Architecture, Data Modeling, Web Applications, IT Strategy, Requirements Analysis, T-SQL, Business Intelligence, IT Management, Software Engineering, Enterprise Software

Education
Rochester Institute of Technology   1996 — 1997

Experience
Lender Processing Services, Inc. (LPS)   January 2007 - Present
Blue Cross Blue Shield of Florida   August 2011 - May 2012
Lender Processing Services, Inc. (LPS)   January 2007 - October 2011
BCBS, Florida   March 2006 - December 2007
vanenburg   2001 - 2002
NIIT  2000 - 2001

Skills
Business Analysis, SDLC, Requirements Gathering, Requirements Analysis, Vendor Management, SQL, Visio, Business Requirements, Business Intelligence, SharePoint, Software Project..., Software Documentation, Process Improvement, Business Process, User Acceptance Testing

Education
ICFAI Business School   1998 — 2000
CFA, MBA

Sri Sathya Sai Institute of Higher Learning   1995 — 1998

Kendriya Vidyalaya, Visakhapatnam   1991 — 1993
12th, Commerce

Experience
Quanta Services, Inc.   July 2014 - Present
FMC Technologies  July 2011 - July 2014
FMC Technologies  December 2005 - September 2011
Veritas Geophysical   2003 - 2005
Champion Consulting Group   2001 - 2003
Toshiba International Corporation  1998 - 2001
Blue Cross Blue Shield of Florida   1989 - 1997

Skills
Strategic Communications, Strategic Thinking, Integrity, Global Strategy, Globalization, Project Execution, Large Group Facilitation, Strategic Planning..., Diversity Training, Succession Planning, Talent Management, Talent Acquisition, Talent Development, Talent Assessment, Emotional Intelligence, Change Management, Business Acumen, Results Oriented, Public Speaking, Team Motivator, Generalist, Project Management, Strategic Planning, Training, Leadership Development, Organizational..., Project Planning, Process Improvement, Personnel Management, Leadership, Employee Training, Workforce Planning, Onboarding, Management, Recruiting, Sourcing, Interviews, HRIS, Human Resources, Employee Relations, Program Management, Coaching, Executive Search, Team Building, Strategy, Performance Management, Consulting, New Hire Orientations, HR Consulting, Team Leadership

Education
Rice University
Global Human Resource Development

University of Oklahoma
Training & Development

Experience
Florida Blue  January 2014 - Present
Florida Blue  May 2013 - January 2014
Baptist Health with Lyerly Neurosurgery   May 2011 - November 2012
Incepture  February 2011 - May 2011
Blue Cross Blue Shield of Florida   March 1993 - December 2009

Skills
Microsoft Excel, PowerPoint, Healthcare Management, Healthcare, HIPAA, Healthcare Information..., Hospitals, Visio, Process Improvement, Data Analysis, Health Insurance, Managed Care, Project Management, Leadership, Cross-functional Team..., Clinical Research, Vendor Management, Medicare, Management, Six Sigma, Software Documentation, SDLC, Business Analysis

Education
University of North Florida   2008 — 2013
Master, Health Administration

Southern Illinois University, Carbondale   1976 — 1980
Bachelor, Business Education

Experience
Harte-Hanks Direct Marketing, Inc   March 2002 - Present
Blue Cross Blue Shield of Florida   January 2000 - March 2002
Citibank Universal Card Services, Inc   March 1996 - May 1999
AT&T Universal Card Services  January 1994 - March 1996
Clarke-American  August 1992 - April 1993
US Navy  June 1986 - August 1992

Skills
Direct Marketing, Analytics, SAS Certified Base..., Segmentation, Retail Banking, Database Marketing

Education
University of North Florida
Master of Business Administration (M.B.A.)

Oregon State University
B.S, Finance

Experience
BlueCross BlueShield of Florida  July 1997 - Present
BCBSF  1997 - Present
BCBS of Florida   1997 - Present
Blue Cross Blue Shield of Florida   1997 - Present
Blue Cross Blue Shield  1997 - Present
Just Net   1997 - 1997
Virtual Networks   1995 - 1996
charm.net   1993 - 1995
GAC  September 1992 - February 1994
OSHA  1987 - 1994

Education
St. John's College   1983 — 1985
Philosophy

Defense Language Institute Foreign Language Center DLIFLC   1982 — 1983
Vocational, Russian Language

Experience
ADV-Design   January 2008 - Present
The Magic of Brad Breaux   January 1993 - Present
Blue Cross Blue Shield of Florida   March 2011 - June 2012
Transformyx  June 2007 - June 2008

Skills
HTML, Web Design, Photography, SEO, Dreamweaver, Photoshop, JavaScript, PHP, Entertainment, Microsoft Office, Parties, Emcee, Corporate Events, Trade Shows, jQuery, Public Speaking, Theatre, Acting, Weddings, MySQL, Event Management, Music, CSS, Graphic Design, PowerPoint, Stage, Magicians, Stage Lighting, Stage Direction, Stagecraft, Illusion, Audio Editing, Slight of hand, Wedding DJ, DJ, Magician, Illusions, Storytelling, Cold Fusion, Python, ColdFusion, Website Development, Video Production, Social Networking, WordPress, Social Media Marketing, Online Marketing, Web Development, Social Media, Advertising

Education
Southeastern Louisiana University   1993 — 2000

Covington High School   1991 — 1993

Experience
Florida Blue (BlueCross BlueShield of Florida)   November 2012 - Present
Blue Cross Blue Shield of Florida   February 2010 - November 2012
Yash Technologies  August 2007 - November 2012
CareFirst BlueCross BlueShield  October 2007 - December 2009
Yash Techologies   2005 - 2007
GenNext Solutions   August 2003 - December 2004

Skills
JSR 168, WebSphere Portal, Websphere, Portlets, WebSphere Application..., Java Enterprise Edition, Spring, JSP, Web Services, Servlets, RAD, SOA, Social Media Marketing, Social Media..., Google Analytics, Amazon Elastic Compute..., Web Applications, Oracle, Social Media, Spring Framework, WebSphere

Education
University of North Florida
Master's degree, Computing & Info Sciences (Major - Information Systems)

Sikkim Manipal University of Health, Medical and Technological Sciences
MBA IT, Information Technology

DOEACC Society
MCA(B-Level), Computer Science

DOEACC Society
PGDCA(A-Level), Computer Science

Maharaja Sayaji Rao University
Electrical Engineering

Experience
Blue Cross Blue Shield of Florida   November 1999 - Present
GTE (now Verizon)   January 1998 - November 1999

Education
Park University   1986 — 1997

Experience
Blue Cross Blue Shield of Florida   April 2007 - Present
Bank of America  2001 - 2001

Education
University of Central Florida   1986 — 1992

Stetson University   1983 — 1984
Music

Experience
Blue Cross Blue Shield of Florida   October 2000 - Present
Florida Blue  1998 - July 2000

Skills
Visio, SDLC, Requirements Gathering, Requirements Analysis, Project Management, PMP, Business Requirements, Quality Assurance, Process Improvement, Program Management, SharePoint, Project Portfolio..., PMO, Business Process, Agile Methodologies, Enterprise Architecture, Software Project..., Vendor Management, Business Analysis, Team Building

Education
Southeastern Louisiana University

Experience
US Bank  April 2008 - Present
Orange County Clerk of Court  January 2005 - December 2007
Orange County Clerk of Court  2005 - 2007
Blue Cross Blue Shield of Florida   June 1991 - December 2003

Skills
Quality Assurance, Project Management, Software Development, Analysis, Business Analysis, PMO, Integration, Leadership, Program Management, Requirements Analysis, SDLC, Software Project..., Systems Analysis, Vendor Management, Visio

Education
The George Washington University   2005 — 2014
Master's Certificate in Project Management, Project Management

University of Central Florida   2006 — 2007
MIS, Information Systems

University of North Florida   1988 — 1991

University of Alabama   1985 — 1988
BA, Business Administration

Experience
Florida Blue  September 2013 - Present
Blue Cross Blue Shield of Florida   2011 - August 2013
Blue Cross Blue Shield of Florida   2009 - 2011
Blue Cross Blue Shield of Florida   2007 - 2009
TRC Staffing Services/Mayo Clinic Jacksonville   2006 - 2007
American Eagle/ Teacher's Discovery   2001 - 2005
Casa Editorial El Tiempo  1998 - 2000

Skills
Integrated Marketing, Marketing Strategy, Analytics, New Business Development, Financial Analysis, Product/service..., Mobile Applications, Mobile Solutions, Strategic Planning, Product Life Cycle..., Strategic Sourcing, Product Strategy, Product Launches, Multi-channel Retail, Distribution Management

Education
Wayne State University   2001 — 2003
MBA, Finance, General

Pontificia Universidad Javeriana   1993 — 1998
Bachelor of Science (BS), Business Administration and Management, General

Experience
Blue Cross Blue Shield of Florida   April 1981 - Present
Blue Cross and Blue Shield of Florida  April 1981 - Present
Blue Cross Blue Shield of Florida   July 2005 - February 2008

Skills
HIPAA, Informatics, Healthcare IT, SDLC, Enterprise Architecture

Education
University of Central Florida   1976 — 1978
BA, Public Administration

St. Petersburg College   1973 — 1976
AA, Business

Experience
United Healthcare  January 2010 - Present
Blue Cross Blue Shield of Florida   April 2003 - December 2009
AvMed Health Plan  February 1991 - February 2003

Skills
Managed Care, Medicaid, Medicare Part D, Management, Claim, Healthcare, Medicare, Cross-functional Team..., Enterprise Software, Health Insurance, Leadership, Customer Service, Employee Benefits, Insurance, Operations Management, Call Centers, Sales, Medical Billing, HMO, Business Planning, Networking, PPO, Marketing

Education
State University of New York College at Brockport   1978 — 1981
B.S., Education

Experience
Blue Cross Blue Shield of Florida   January 2010 - Present
Blue Cross Blue Shield of Florida   September 1997 - Present

Skills
SharePoint, Integration, Visio, Business Analysis, Requirements Analysis, Business Intelligence, Active Directory, SDLC, Healthcare Information..., Requirements Gathering, Systems Analysis, SQL, Vendor Management, Enterprise Architecture, Healthcare, Program Management, Microsoft SQL Server, Process Improvement, Windows Server, Agile Methodologies, Software Documentation

Education
Stetson University   1991 — 1994
Bachelor of Arts (B.A.), Business Admininstration

Experience
Blue Cross Blue Shield of Florida   October 1998 - Present
BlueCross BlueShield of Tennessee  August 2003 - December 2003
Florida Blue  October 1998 - August 2003

Skills
Health Insurance, Managed Care, Medicare, Account Management, Insurance, Sales, Customer Service, Employee Benefits, Leadership, Marketing, Vendor Management, Process Improvement, Team Building

Education
Polk Community College
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

University of South Florida

Experience
MHN  July 2012 - Present
Sade & Zuniga Medicare Consulting   March 2005 - July 2012
Blue Cross Blue Shield of Florida   February 2000 - March 2005
NCCI Holdings, Inc  February 1994 - January 2000

Skills
Managed Care, Healthcare Management, Hospitals, Contract Negotiation, Mergers, Auditing, Strategic Planning, Health Insurance, Healthcare Industry, Credentialing, Healthcare Consulting, Process Improvement, Practice Management, CPT, Insurance, Quality Improvement, Physicians, Accounts Receivable, EMR, Leadership, HMO, Medical Terminology, Physician Relations, Network Development, Workers Compensation, Medical Billing, Provider Relations, Mergers & Acquisitions, Informatics, Disease Management, Health Policy, Small Business, Revenue Cycle Management, Healthcare Information..., Medical Coding, Public Speaking, ICD-9, Medical Records, Revenue Cycle, Medicine, Budgets, Team Building, Data Entry, EHR, Outlook, Employee Benefits, Wellness, Rehabilitation, Nursing, Home Care

Education
Syracuse University   1986 — 1989
BA, Liberal Arts

Rutgers, The State University of New Jersey-Newark
Accounting

Experience
NORTHSHORE MEDICAL CENTER  October 2002 - Present
Blue Cross Blue Shield of Florida   1994 - 2009
BLUE CROSS BLUE SHIELD OF FLORIDA   October 1994 - June 2000
CIGNA Healthcare  1989 - 1994

Skills
Quality Assurance, Quality Management, Quality Auditing, Process Improvement, Healthcare, Healthcare Management, HIPAA, Software Documentation, Medicare, Six Sigma, Utilization Management, Testing, Quality Center, SDLC, User Acceptance Testing, Software Quality..., Managed Care, Medicaid

Education
Nova Southeastern University

UNIVERSITY OF MIAMI SCHOOL OF NURSING & HEALTH STUDIES

Experience
Redbox  January 2011 - July 2011
Blue Cross Blue Shield of Florida   April 2010 - December 2010

Skills
ASP.NET, SQL Server, .NET, VB.NET, ADO.NET

Education
Punjab Technical University   2005 — 2005
B-Tech, IT

Experience
Childrens National Medical Center  October 2011 - Present
Hiltom world wide   2012 - 2012
Fannie Mae VA   March 2010 - September 2011
HSBC  November 2008 - March 2010
ING DIRECT  August 2008 - November 2008
Kelly Services  March 2007 - July 2008
Blue Cross Blue Shield of Florida   February 2005 - March 2007
Verizon Wireless  October 2004 - February 2005
Waste Management, Inc.   July 2002 - September 2004

Education
Osmania University   1994 — 1997
MCA, Masters in Computer Applications

Experience
Florida Blue  February 2013 - Present
MedeAnalytics Inc  August 2011 - Present
Blue Cross Blue Shield of Florida   May 2000 - August 2011
Anthem  September 1989 - May 1990

Skills
SaaS, Healthcare IT, Analytics, Healthcare Information..., Enterprise Software, Process Improvement, Business Intelligence, Healthcare, Management, Data Analysis

Education
Southeast Missouri State University
BA, Liberal Arts and Sciences/Liberal Studies

Experience
Hogan Christian Preschool   November 2013 - Present
Hogan Baptist Church   August 2007 - Present
Duval County Courthouse  2007 - 2007
Clay County Public Schools  August 2005 - May 2006
Baker County School Board   August 2004 - May 2005
North American Mission Board  2002 - 2004
Blue Cross Blue Shield of Florida   October 1990 - January 1999

Skills
Missions, Pastoral Care, Operations Management, Church Events, Community Outreach, Non-profits, Nonprofits, Pastoral, Discipleship, Leadership Development, Preaching, Public Speaking, Theology, Youth Ministry, Religion, Biblical Studies

Education
Southeastern Baptist Theological Seminary   1999 — 2002
MDiv, Theology

Southern Illinois University, Carbondale   1994 — 1995
BS, Workforce Education and Development

Florida Community College at Jacksonville   1986 — 1989
AA, General Studies

Experience
Florida Blue  January 1990 - Present
Blue Cross Blue Shield of Florida   June 2006 - May 2010

Skills
Insurance, Health Insurance, Healthcare, Medicare, HIPAA, Managed Care, Employee Benefits, Account Management, Health Policy, Dentistry, Healthcare Management, Team Building, Provider Relations, PPO, Claim, Medicaid, HMO, Healthcare Industry, Disability Insurance, Process Improvement, Healthcare Information..., Long-term Care, Health Savings Accounts

Education
Southern Illinois University, Carbondale
Bachelor of Science

Experience
Hope For Housing   March 2015 - Present
GP Events   September 2011 - Present
The Grimes Companies- Metrix Divison   September 2014 - February 2015
Catholic Charities Jacksonville   January 2013 - June 2014
Nielsen  March 2012 - August 2012
Housing Partnership of Northeast Florida   August 2009 - August 2010
Blue Cross Blue Shield of Florida   October 1997 - July 2009

Skills
Budgets, Customer Service, Integration, Leadership, Management, Marketing, Nonprofits, Policy, Project Planning, Program Management, Recruiting, Public Speaking, Research, Team Building, Training, Strategic Planning, Coaching

Education
Southern Illinois University, Carbondale   2003 — 2006
BS, workforce Education and Development

Southern Illinois University, Carbondale
Bachelor's degree, Workforce Development and Training

Experience
Guidewell Connect  January 2014 - Present
BLUE CROSS BLUE SHIELD OF FLORIDA   January 2009 - December 2013
CITIGROUP- CITI   January 2007 - September 2009
BRADDOCK METALLURGICAL, INC   January 2002 - December 2006
Consultant  April 2000 - December 2001
LUCENT TECHNOLOGIES  January 2000 - January 2001
SELF EMPLOYED PROJECT CONSULTING   June 2000 - November 2000
Inacom Information Systems  January 1988 - January 2000

Skills
PMP, MS Project, Project Planning, Budgeting, PMO, SDLC, Sharepoint 2010 Steward, MS Project Server, Budgets, Project Server, Sharepoint 2010..., Fl State License 2-15..., SharePoint, Project Management, Analysis, Cross-functional Team..., Change Management

Education
The George Washington University   2002 — 2006
Masters Certificate, Project Management

Experience
Solantic  2010 - 2011
Anthem  2008 - 2009
AvMed Health Plans  2006 - 2007
Blue Cross Blue Shield of Florida   2002 - 2006
Blue Cross Blue Shield of Florida   1999 - 2002
Blue Cross Blue Shield of Florida   1996 - 1998

Education
Southern Illinois University, Carbondale   1993 — 1995
Bachelor of Science, Workforce Education and Development

Experience
AAA Insurance  March 2009 - Present
Blue Cross Blue Shield of Florida   February 1996 - February 2008

Skills
General Insurance, Insurance, Property & Casualty..., Life Insurance, Disability Insurance, Marketing, Umbrella Insurance, Customer Service, Risk Management, Sales, Underwriting, Process Improvement, Casualty, Commercial Insurance, Team Building, Claim, Health Insurance

Education
Santa Fe College   1995 — 1997
AA/AS, Business, Management, Marketing, and Related Support Services

Experience
Blue Cross Blue Shield of Florida   August 2009 - Present

Education
Shippensburg University of Pennsylvania   2004 — 2009
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Mercy Health System  January 2010 - March 2014
Blue Cross Blue Shield of Florida   March 2000 - July 2003

Skills
Healthcare, Healthcare Information..., Healthcare Management, Hospitals, Public Health, Clinical Research, Nursing, Health Education, Patient Safety, Cpr Certified

Education
Southern New Hampshire University
Bachelor's Degree, Healthcare Adminstration

Experience
Citizens Bank  August 2008 - Present
Fidelity National Information Services  October 2005 - July 2008
Blue Cross Blue Shield of Florida   April 1999 - October 2004

Skills
z/OS, z/VM, jes2, RACF, zSeries, JCL, WLM, IODF, IBM Mainframe, HCD, DFP, USS, TSO, VSAM, Mainframe, SYSPLEX, Hardware, MVS, Disaster Recovery, Operating Systems, Security, Process Improvement

Education
UCLA   1984 — 1987
Bachelor of Science (BS), Chemistry

Santa Monica College   1983 — 1983
Bachelor of Science (BS), General Studies