InterContinental Hotels Group
Industry: Company
DescriptionInterContinental Hotels Group plc, informally InterContinental Hotels or IHG, is a British multinational hospitality company headquartered in Denham, Buckinghamshire, England. IHG has about 800,000 guest rooms and 5,000 hotels across nearly 100 countries. Customer service: 020 3349 9179 Headquarters: Denham CEO: Keith Barr Subsidiaries: Holiday Inn, InterContinental, Holiday Inn Express,
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InterContinental Hotels Group Employees
Capital Access Network, Inc. March 2010 - Present
DTC/Omni Outsourcing April 2008 - February 2010
Verso Technologies Inc. March 2007 - April 2008
George Weston Ltd. December 2005 - February 2007
Clear Channel Radio 2006 - 2006
Adecco April 2004 - March 2005
Hilton September 2002 - January 2004
InterContinental Hotels Group March 1999 - August 2002
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Front Office, Hospitality, Sales, Hotels, Team Building, PowerPoint, Negotiation, Sales Management, Budgets, Process Improvement, Forecasting, Marketing Strategy, Project Management, Hospitality Industry, Outlook, Social Media, Customer Satisfaction, Call Centers, Account Management, Customer Retention, Human Resources, Management, Recruiting, Operations Management, Training, Public Relations, Team Leadership, Troubleshooting, Advertising, Leadership, Payroll
Education
Universidad del Valle de Atemajac 2001 — 2004
B.A. Business Administration
Colegio Nacional de Educacion Publica 2000 — 2003
B.A. Food & Beverages & Turism
Private July 2015 - Present
Sears Holdings Corporation June 2014 - June 2015
The Goodyear Tire & Rubber Company February 2012 - April 2014
Independent Contractor / Student July 2010 - February 2012
TBC Corporation September 2002 - July 2010
Sears Holdings Corporation December 1999 - September 2002
InterContinental Hotels Group 1998 - 1999
Education
American InterContinental University 2010 — 2016
Attaining BBA
Trident Technical College 1992 — 1994
Wyndham Vacation Ownership April 2015 - Present
Gran Bahia Principe Resort January 2013 - May 2014
Occidental Hotels & Resorts October 2011 - February 2013
Hyatt Hotels Corporation February 2010 - October 2011
InterContinental Hotels Group (IHG®) May 2003 - June 2008
InterContinental Hotels Group May 2003 - May 2006
InterContinental Hotels Group July 2001 - 2003
Hilton Worldwide February 1996 - March 2001
Skills
Customer Satisfaction, Training, Forecasting, Leadership, Cost Control, People Skills, Management, Hotels, Cleaning, Budgets, Housekeeping, Laundry, Time Management, Payroll, Hospitality Management, Revenue Analysis, Hospitality, Hospitality Industry, Hotel Management, Pre-opening
Education
Universidad Nacional Pedro Henríquez Ureña 1990 — 1994
Twist by Oliver Hair Salons October 2014 - Present
Four Seasons Hotels and Resorts March 2014 - August 2014
Four Seasons Hotels and Resorts September 2013 - February 2014
InterContinental Hotels Group August 2012 - December 2012
Nobu Hospitality January 2011 - May 2011
Skills
Strategic Planning, Marketing Strategy, Business Strategy, Customer Service, Spanish, Negotiation, Hospitality, Public Relations, Teamwork, Microsoft Office, Hotels, Hospitality Management, Organización de eventos, Planificación..., Hospitalidad, Estrategia de..., Estrategia empresarial, Gerencia de hoteles, Negociación, Servicio de atención al..., Español
Education
Universidad Anáhuac / Universidad Anahuac 2009 — 2013
Restaurant Management in Hospitality Industry, Gestión de hoteles y restaurantes
Oracle October 2014 - Present
MICROS Systems Inc January 2013 - Present
InterContinental Hotels Group May 2011 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, English, Teaching, Software Documentation
Education
Tuskegee University 2005 — 2011
Bachelor's degree, Chemical Engineering
Sterling Cruise Lines July 2014 - Present
Ramada Plaza Marco Polo Beach Resort July 2013 - July 2014
Sterling Cruise Lines August 2012 - June 2013
InterContinental Hotels Group July 2011 - July 2012
AYS Representations and Services June 2007 - May 2011
Marriott International April 2001 - September 2006
Carnival Cruise Lines December 1993 - March 2001
Dolphin & Majesty Cruise Lines October 1988 - December 1993
Dolphin & Majesty Cruise Lines October 1984 - October 1988
Skills
Cruises, Public Relations, Strategic Planning, Fundraising, New Business Development, Marketing Strategy, Budgets, Contract Negotiation, Management, Competitive Analysis, Sales, Sales Management, Marketing, Team Building, Strategy, Leadership, Advertising, Product Development, Market Research, Event Management, Negotiation, Project Planning, Pricing, Training, Account Management, Hotels, Credibility, Resorts, Travel Management, Leisure Travel, Key Account Handling, Promotions, Revenue Analysis, Integrated Marketing, Program Management, Trade Shows, Hospitality, Hospitality Industry, Yield Management, Tourism, Hospitality Management, Market Planning, Hotel Management, Incentives, Leisure, Hotel Booking, Business Travel, Pre-opening, Front Office, Opening Hotels
Education
Universidad Santiago de Cali 1969 — 1974
B.A., Business Administration
Colegio Hebreo Jorge Isaacs 1956 — 1968
S.A
InterContinental Hotels Group May 2012 - Present
Red Lion Hotels Corporation March 2010 - May 2012
Summit Capital September 2009 - March 2010
Marriott International April 2006 - March 2009
IESG Hotel Partners January 1999 - October 2002
Chartwell Leisure January 1996 - March 1998
Forte Hotels July 1990 - January 1996
Skills
Brand Development, Hotels, Strategic Planning, Real Estate, Franchising, Hospitality Industry, Lodging, Real Estate Development, Hospitality, Business Strategy, Team Leadership, Strategic Leadership, Franchise Relations, Franchisee Management, Real Estate Investment, Executive Management, Sales, Business Planning, Investment Properties, Management, Hotel Management, Yield Management, Leadership, Income Statement, Business Development, Contract Negotiation, Budgets, Food & Beverage, Revenue Analysis, Hospitality Management, Resorts, New Business Development, Location Intelligence, Catering, Pre-opening, Training, Marketing Strategy, Investments, Operations Management, Entrepreneurship, Sales Management, Tourism, Restaurants, Opening Hotels, Customer Satisfaction, Leisure, Property Management..., Hiring, P
Education
United States Air Force Academy
Bachelor’s Degree, Bachelor of Science Behavioral Science
University of Arizona
Systems and Industrial Engineering
Eagleford RV Park & Geo Camps May 2015 - Present
TXConcierge April 2013 - August 2015
Reflections Spa May 2014 - May 2015
Comtran International May 2013 - September 2013
InterContinental Hotels Group November 2012 - April 2013
Horseshoe Bay Resort April 2011 - November 2012
Skills
Delphi, SMS, Property Management..., Marsha, Opera, GCS, Holidex, Social Media, Merlin, Proficient Typing Skills, Speed Reading, Yield Management, Hospitality, Hotels
Education
The University of Texas at San Antonio 2005 — 2008
History, Sociology and History
InterContinental Hotels Group September 2008 - Present
Advantra Rx August 2007 - July 2008
Skills
Microsoft Office, Microsoft Excel, HTML, Internet, Email, Photoshop, Adobe Acrobat, Lightroom, Crochet, Multi Tasking, Syntax, JavaScript
Education
Trident Technical College 2007 — 2009
Goose Creek High School 2003 — 2007
High School
InterContinental Hotels Group January 2013 - Present
InterContinental Hotels Group January 2010 - December 2012
InterContinental Hotels Group 2006 - 2009
InterContinental Hotels Group 1999 - 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, HTML, Strategic Planning, Budgets, C++, C, Java, Accounts Payable, Accounts Receivable, Hotels, Micros, Troubleshooting, Account Reconciliation, Accounting, PeopleSoft, Journal Entries
Education
The University of Texas at San Antonio 1995 — 1999
JC Lawrence and Associates January 2000 - Present
Delgado Community College January 2014 - March 2015
InterContinental Hotels Group June 2011 - June 2012
Centerplate January 2008 - January 2009
Skills
Office Management, Litigation, Accounting, Insurance, Entrepreneurship, Legal Research, Accounts Receivable, Wordperfect, Time Management, Legal Writing, Administrative..., Customer Service, PACER, CM/ECF, Human Resources, Employee Benefits, Legal Documents, Microsoft Excel, Spreadsheets, Management, Organization, Payroll, PowerPoint, Filing in Federal Court, Office Administration, Hiring, Legal Administration, ADP Payroll, New Hire Orientations, Calendaring, Abacus, Electronic Filing, Criminal Law, WordPerfect, Microsoft Office, Training, Legal Assistance
Education
Tulane University 2011 — 2013
Post Baccalaureate Certificate, Paralegal Studies
Univeristy of New Orleans 2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
Sombus Networks January 2015 - Present
ConnectX Global Services LLC March 2013 - Present
EF Education First January 2012 - January 2013
InterContinental Hotels Group August 2010 - November 2011
Diario La Verdad January 2009 - August 2010
Skills
Social Media, Customer Service, Sales, Marketing Communications, Marketing, Event Management, Social Media Marketing, Public Relations, Event Planning, Marketing Strategy, Tourism, Online Advertising, Email Marketing, Digital Marketing, Account Management, Advertising, Facebook, Social Networking
Education
Universidad Rafael Belloso Chacín 2003 — 2007
Bachelor's degree, Communication and Media Studies, Bachelor of Science in Communication, Advertising and Public Relations
WideOrbit October 2014 - Present
NCR Corporation May 2014 - October 2014
Agilysys February 2013 - April 2014
Turner Broadcasting June 2008 - October 2012
Turner Broadcasting September 2007 - May 2008
InterContinental Hotels Group January 2007 - August 2007
IHG - InterContinental Hotels Group September 2006 - December 2006
IHG - InterContinental Hotels Group April 2005 - August 2006
Skills
Finance, Accounts Payable, Accounts Receivable, Collections, Sales, Cash Management, Hospitality Industry, Hotel Administration, Broadcast, Building Relationships, Account Reconciliation, Relationship Management, Invoicing, ADP Payroll, Oracle Applications, People Skills, Opera, Microsoft Excel, Microsoft Office, PeopleSoft, QuickBooks, Business Analysis, Auditing, Revisions, Forecasting, Financial Reporting, Financial Analysis, Budgets, Analysis
Education
Universidad 'Santa María' 1999 — 2004
BS, Accounting and Finance
Universidad Santa Maria 1999 — 2004
Bachelor of Science (BS), Accounting and Finance, 3.69
InterContinental Hotels Group September 2000 - July 2015
Parra International 1999 - 2000
Italtech S.p.A. 1997 - 1999
Delta Shoe Group 1995 - 1997
Napoli Pasta 1991 - 1995
Necomsa 1986 - 1991
Skills
Hotels, Hospitality, Hospitality Industry, Resorts, Tourism, Event Management, Budgets, Management, Pre-opening, Training, Hotel Booking, Meeting Planning, Rooms Division, Property Management..., Travel Management, Hotel Management, Micros, Trade Shows, Banquets, Yield Management, Restaurants, Business Travel, Restaurant Management, Customer Satisfaction, Hospitality Management, Event Planning, Catering, Training & Development, Corporate Events
Education
Universidad de Lima / University of Lima 1980 — 1985
Bachelor's degree, Communication, General
Mater Purissima, Lima Peru 1967 — 1979
ADT October 2014 - Present
T-Mobile May 2008 - March 2014
T-Mobile April 2002 - May 2008
InterContinental Hotels Group 1997 - 1999
Skills
Outlook, Windows, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Training, Leadership, Customer Satisfaction, Management, Coaching, Team Management, Call Centers, Quality Assurance, Time Management, Adult Education, Negotiation, Team Leadership, Customer Retention, Networking, Sales Management
Education
Trident Technical College
middleton high school
Privet Gastronomy January 1989 - Present
Grand Traverse Resort and Spa April 2009 - August 2012
Marriott Hotel April 2007 - December 2009
PGA National Resort & Spa June 2004 - September 2007
Marriott Hotel 1998 - 2004
InterContinental Hotels Group March 1991 - 1998
Architect of the Capitol 1987 - 1991
Scandinavian Cruisers 1985 - 1987
Skills
Hotel Management, Hotels, Hospitality Management, Hospitality, Pre-opening, Front Office, Revenue Analysis, Rooms Division, Banquets, Micros, Restaurants, Yield Management, Catering, Fine Dining, Menu Development, Cuisine, Culinary Skills, Recipes, Food, Cooking
Education
University of Miami 2002 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Barcelona 1998 — 2001
Bachelor of Arts (B.A.), Culinary Arts/Chef Training
International News Media Association 2014 - Present
Starwood Hotels & Resorts Worldwide, Inc. September 2011 - October 2014
InterContinental Hotels Group November 2010 - September 2011
Rosewood Hotels & Resorts November 2008 - November 2010
Hilton Hotels Worldwide January 2008 - November 2008
Hilton Hotels Corporation 2007 - 2008
Hilton National Sales- Hilton Hotels Corporation February 2007 - December 2007
Hyatt Lost Pines Golf Resort and Spa December 2005 - February 2007
Hyatt Regency Austin 2003 - 2005
University of Texas at Austin January 2003 - December 2003
Skills
Hotels, Hospitality, Hospitality Industry, Resorts, Trade Shows, Meeting Planning, Pre-opening, Yield Management, Hotel Management, Catering, Revenue Analysis, Hospitality Management, Tourism, Sales, Negotiation, Event Management, Marketing, Sales Process, Food & Beverage, Restaurants, Training, Corporate Events, Convention Services, Hotel Booking, Banquets, Contract Negotiation, Culinary Skills, Front Office, Incentive Travel, Social Media, Social Media Marketing, Social Networking, Online Advertising, SalesPro, Brand Management, Brand Awareness, Incentive Programs, German, Linguistics, Foreign Languages, Starwood, Corporate Social Media, Global Sales, Solution Selling, Value Selling, Value Based Selling, Client Presentation, ISAC, ABC, Certified Tourism...
Education
The University of Texas at Austin 1999 — 2002
BA, German
The University of Texas at Austin 1999 — 2002
Bachelor of Arts, German
VIP Marketing & Advertising January 2015 - September 2015
PeopleMatter October 2014 - December 2014
InterContinental Hotels Group July 2006 - December 2014
CreateSpace February 2014 - October 2014
Freelance Work February 2011 - January 2014
Skills
Adobe Creative Suite, Animation, Graphic Design, Photoshop, PowerPoint, After Effects, Character Animation, Character Rigging, Character Design, Texturing, Logo Design, Microsoft Office, Salesforce, Maya
Education
Trident Technical College 2006 — 2012
Associate of Arts and Sciences (AAS), Animation, Interactive Technology, Video Graphics and Special Effects
Alpha Academy January 2014 - Present
The Spinx Co. June 2013 - Present
InterContinental Hotels Group February 2010 - June 2013
Skills
PowerPoint, Microsoft Word, Accounting, Microsoft Excel, Microsoft Office, Teamwork, Childcare, Business Planning, Small Business, Customer Service, Social Networking, Customer Satisfaction, Event Management
Education
Trident Technical College 2011 — 2015
Associate's Degree, Small Business Administration/Management
Classic Commercial Services, Inc. September 2014 - Present
InterContinental Hotels Group March 2012 - September 2014
Holiday Inn Orlando - Lake Buena Vista located in the Walt Disney World Resort January 2010 - April 2012
Skills
Hospitality, Hotel Management, Hospitality Industry, Resorts, Housekeeping, Hotels, Hospitality Management, Leisure, Customer Service, Pre-opening, Food, Front Office, Tourism, Customer Satisfaction, Sales, Hotel Booking
Education
University of Puerto Rico-Carolina 2004 — 2007
Hospitality Administration/Management
Universidad Del Este
NRG Energy October 2014 - Present
InterContinental Hotels Group September 2013 - Present
Wyndham Hotel Group August 2012 - September 2013
InterContinental Hotels Group June 2012 - August 2012
The French Connection Events April 2010 - August 2010
Nelligan Sports Marketing 2010 - 2010
Skills
Hospitality, Event Planning, Hotels, Meeting Planning, Hospitality Industry, Hospitality Management, Time Management, Hotel Management, Trade Shows, Revenue Analysis, New Business Development, Sales, Tourism, Management, Convention Services, Customer Service, Food
Education
The University of Texas at San Antonio 2008 — 2012
Bachelor of Arts in Communication, Public Relations
Katy High School 2005 — 2008
InterContinental Hotels Group January 2013 - Present
InterContinental Hotels Group June 2012 - January 2013
Caribbean Israel Tecnology Chamber of Commerce October 2011 - April 2012
Universidad Autónoma de Occidente June 2010 - September 2010
Nexura February 2009 - April 2010
Fundación Ciudad Humana June 2008 - April 2009
International Center for Tropical Agriculture (CIAT) December 2006 - December 2007
Skills
Public Relations, Hotel Management, Social Media, Corporate Communications, Management, Marketing Communications, Corporate Social..., Editing, Writing, Research, Event Management, Marketing, Social Media Marketing, Strategic Planning, Marketing Strategy
Education
University of Miami - School of Business 2014 — 2015
Master of Business Administration (M.B.A.)
EOI Escuela de Organización Industrial 2010 — 2011
Master in Sustainable Development and Corporate Responsibility
Universidad Autónoma de Occidente
Comunicadora Social - Periodista
Samsung Telecommunications America April 2013 - February 2014
Target May 2012 - March 2013
Target August 2011 - May 2012
InterContinental Hotels Group December 2010 - June 2011
The Walt Disney Company March 2010 - August 2010
Che’s Restaurant June 2002 - March 2010
Skills
Microsoft Office, Restaurants, Training, Leadership, Time Management, Management, Recruiting, Team Leadership, Sales, Coaching, Analysis, Inventory Control, Hiring, Bilingual-English/Spanis..., Customer Service, Retail
Education
Universidad de Puerto Rico 2005 — 2011
Bachelor's Degree, Administración de Empresas con Concentración en Finanzas, Licenciatura
Escuela Vocacional Miguel Such 2001 — 2004
Associate's Degree, Mecánica de Aviación, Tecnicatura
Wynn Las Vegas July 2012 - March 2014
Wynn Las Vegas December 2010 - July 2012
Tempo Miami, a RockResort January 2010 - August 2010
InterContinental Hotels Group April 2009 - September 2009
InterContinental Hotels Group May 2008 - April 2009
The Ritz-Carlton Hotel Company LLC October 2007 - May 2008
The Ritz-Carlton Hotel Company LLC August 2006 - October 2007
Skills
Fine Dining, Food & Beverage, Hospitality, Restaurants, Hospitality Management, Culinary Skills, Hotels, Hospitality Industry, Resorts, Micros, Cuisine, Pre-opening, Food, Cooking, Pastry
Education
Universidad de Puerto Rico 2004 — 2008
Bachelor's degree, Hotel, Motel, and Restaurant Management
Universitat de Barcelona 2005 — 2006
Hotel, Motel, and Restaurant Management
Castillo Fuerte Academy 1998 — 2004
NEAL RICHARDS GROUP October 2010 - December 2014
InterContinental Hotels Group August 2007 - October 2010
Skills
Customer Service, Administrative..., Administrative Support, Research, Office Management, Outlook, Office Administration, Confidentiality, Office Equipment, Event Planning, Data Entry, Spreadsheets, Invoicing, Microsoft Office, Fax, Process Scheduler, Liaison for IT solutions, Microsoft Excel, Establish Filing Systems, Coordinate Meetings, Microsoft Word, PowerPoint, General Technology..., Document Drafting
Education
Tyler Junior College 2008 — 2010
Trinity Valley Community College 2003 — 2006
InterContinental Hotels Group April 2014 - Present
Leonel Z. Productions January 2009 - Present
InterContinental Hotels Group March 2007 - April 2014
Fico Key West Seafood Restaurant May 2006 - March 2007
Bahia Salinas Beach Resort & Spa January 2002 - May 2006
Allergan June 2000 - January 2002
Skills
Advanced Computer Skills, Graphic Design, Accounts Payable, Food & Beverage, Team Building, Forecasting, Sales Management, Micros, Event Planning, Employee Relations, Customer Satisfaction, Chemical Engineering, Micro Biology, Pharmaceutical Industry, Photoshop, Notary Public, TIPS Certified, Training, Recruiting, Revenue Analysis, Corporate Events, Hygiene, Marketing, Food Quality, Hospitality Industry, Menu Development, Food, Purchasing, Microsoft Office, Leadership, Sales, Trade Shows, Direct Sales, HACCP, Food Service, Budgets, Microbiology, Customer Service, Process Scheduler, Negotiation, Operations Management, Restaurants, Marketing Strategy, Restaurant Management, Hotel Management, Event Management, Supervisory Skills, Hospitality, Account Management, Outlook
Education
University of Puerto Rico 2001 — 2005
Chemical Engineer, Chemistry and Biotechnology
University of Havana, Cuba 1995 — 1999
Bachelor in Microbiology, Microbiology & Genetic Engineering
Standard & Poor's December 2012 - Present
Carnegie Mellon University - H. John Heinz III College September 2014 - Present
Standard & Poor's August 2007 - December 2012
Moody's Corporation August 2004 - August 2007
Keane Inc. 1998 - 2004
EDS 1995 - 1998
Cunard Line Ltd. 1987 - 1995
Morgans Hotel Group July 1986 - September 1987
InterContinental Hotels Group 1983 - 1986
Skills
Capital Markets, Fixed Income, PMP, Project Management, IT Management, SDLC, Outsourcing, Finance, Financial Risk, Leadership, PMO, Risk Management, Equities, Financial Analysis, Structured Finance, Investment Banking, Derivatives, Portfolio Management, Financial Modeling, Bonds, Asset Management, Hedge Funds, Trading Systems, Asset Managment, Information Security
Education
Cargnegie Mellon University
Cargnegie Mellon University
Cargnegie Mellon University
Thunderbird School of Global Management 1983 — 1984
MBA, International Finance
University of Illinois at Urbana-Champaign 1978 — 1982
BA, French (Minor: Business Admin)
Université Paris Sorbonne (Paris IV) 1980 — 1981
French Literature (Lettres Modernes)
InterContinental Hotels Group November 2013 - Present
Karisma Hotels October 2011 - November 2013
Puerto Rico Convention Bureau February 2010 - July 2011
InterContinental Hotels Group 2006 - 2010
La Concha, A Renaissance Resort 2006 - 2008
The Ritz-Carlton San Juan Hotel, Spa & Casino 2001 - 2006
Events Tropical, Inc. 1997 - 2001
Westin Rio Mar Beach 1995 - 1997
El San Juan Hotel & Casino 1991 - 1995
Skills
B2B eCommerce, Microsoft Office, Public Relations, Public Speaking, Revenue Management, Hotel Contract..., Hotel Management, Destination Marketing, Revenue Analysis, B2B, Contract Negotiation, Resorts, Caribbean Travel, Incentive Travel, Leadership, Trade Shows, Sales, Negotiation, Pre-opening, Strategic Planning, Event Planning, Marketing, Hospitality, Leisure, Hospitality Management, Tourism, Restaurants, Management, Hospitality Industry, Hotels, E-commerce, Meeting Planning, Food & Beverage, Yield Management, Incentives, Convention Services, Leisure Travel, Advertising, Event Management, Corporate Events, Catering, Travel Management, Banquets, Business Travel, Hotel Booking, Social Media, Market Planning, Food, Property Management..., Opening Hotels
Education
1988 — 1991
BA, Communications, Marketing
Ricoh Business Solutions September 2013 - Present
The Setai Hotel Miami Beach November 2012 - September 2013
Vanbreda International / Cigna July 2012 - November 2012
Banco do Brasil July 2010 - July 2012
Magic City Casino October 2009 - June 2010
City of Miami Beach June 2008 - June 2009
InterContinental Hotels Group May 2007 - December 2007
Medimix International 2005 - 2007
The Ritz-Carlton Hotel Company, L.L.C. March 2004 - March 2005
Mandarin Oriental Hotel Group February 2003 - February 2004
Skills
Spanish, Portuguese, Fluent English, Microsoft Excel, PowerPoint, Customer Service, Banking, Microsoft Office, Microsoft Word, Brazilian Portuguese, Commercial Banking, Financial Analysis, Retail Banking, English, Business Planning, Management, Customer Satisfaction, Hospitality, Sales
Education
Miami Dade College 2006 — 2012
Associate of, Business Administration and Management, General, 3.8
Lindsey Hopkins Tech School 2008 — 2008
Bartending, Hospitality Administration/Management
Universidade São Judas Tadeu 1990 — 1994
tecnologia em processamento de dados, Computer Science
InterContinental Hotels Group July 2009 - Present
InterContinental Hotels Group September 2008 - Present
InterContinental Hotels Group September 2008 - November 2008
iQor August 2006 - March 2008
Roper St. Francis Healthcare March 2003 - August 2006
Skills
People Skills, Customer Service, Call Center, Customer Satisfaction, Management, Training, Employee Relations, Performance Management, Data Entry, Recruiting, Sales, Hospitality, Negotiation, Team Building, Outlook, Microsoft Word, Coaching, Operations Management, Microsoft Excel, PowerPoint, Customer Retention
Education
Trident Technical College 2002 — 2003
Fort Dorchester High School 1998 — 2002
High School Dipoloma
Fort Dorchester High School
High School Diploma
The Ocean Club, Key Biscayne January 2009 - Present
InterContinental Hotels Group June 1986 - September 2008
Skills
Maintenance Management, Building Maintenance
Education
Universidad Libre de Colombia
Industrial Engineer
InterContinental Hotels Group February 2009 - Present
InterContinental Hotels Group May 2007 - February 2009
InterContinental Hotels Group August 2006 - May 2007
Hotel Phillips 2005 - 2006
Skills
Hotels, Yield Management, Revenue Analysis, Hotel Management, Hospitality Industry, Hospitality Management, Hospitality, Hotel Booking, Food & Beverage, Catering, Front Office, Resorts, Sales, Meeting Planning, Certified Meeting..., CMP
Education
University of Missouri-Columbia 2002 — 2005
Bachelor of Arts, Hospitality Administration/Management
Trinity University 2001 — 2002
InterContinental Hotels Group January 2013 - Present
Wyndham Rio Mar Resort and Spa August 2007 - January 2013
Puerto Rico Tourism Company August 2005 - August 2007
Verdanza Hotel Puerto Rico, A Member of Summit Hotels August 2003 - August 2005
Viguie Films 2000 - 2003
Puerto Rico Hotel & Tourism Assoc 1998 - 2000
Skills
Hotels, Hospitality Industry, Yield Management, Hospitality Management, Marketing Strategy, Event Management, Online Advertising, Public Relations, Hotel Management, Marketing, Destination Marketing, Sales Management, Leisure, New Business Development, Event Planning, Social Media Marketing, Sales, Incentive Travel, Incentives, Negotiation, Management, Meeting Planning, Leadership, Budgets, Business Travel, Online Travel, Market Planning, Trade Shows, Leisure Travel, Tour Operators, Travel Management, Hotel Booking, Business Development, Food & Beverage, Cruises, Pre-opening, Opening Hotels, Positive Team Player
Education
Universidad de Puerto Rico 1970 — 1974
Starwood Hotels & Resorts Worldwide, Inc. November 2013 - Present
Sonesta Hotels August 2012 - November 2013
Four Seasons Hotels and Resorts 2010 - 2012
Four Seasons Hotels and Resorts 2007 - 2010
Sam Houston Hotel 2005 - 2007
InterContinental Hotels Group 2003 - 2005
The Houstonian Hotel, Club & Spa 1997 - 2003
The Houstonian Hotel, Club & Spa 1996 - 1997
The Houstonian Hotel, Club & Spa 1994 - 1996
Westchase Hilton & Towers 1992 - 1994
Skills
Hotels, Resorts, Hotel Management, Hospitality, Hospitality Industry, Revenue Analysis, Hospitality Management, Maintaining Strong..., Contract Negotiation, Customer Satisfaction, Service Recovery, Client Issue Resolution, Highly motivated..., Determined to Succeed, Staff Mentor, Loyal, Deal Closer, Budgets, Meeting Planning, Menu Development, Restaurants, Marketing, Food & Beverage, Sales, Deal Closure, Trade Shows, Catering, Event Management, Sales Management, Micros, Property Management..., Opera, Lodging, OnQ, Convention Services, Corporate Events, Tourism, Opening Hotels, Hotel Booking
Education
Universidad Rafael Landívar 1986 — 1990
Business Administration
Colegio Americano de Guatemala 1982 — 1984
Bachelor of Science (B.S.)
Aldridge Connors, LLP July 2011 - Present
InterContinental Hotels Group February 1997 - October 1999
McCalla Raymer February 1995 - February 1997
Skills
Westlaw, Legal Writing, Document Review, PACER, Trials, Lexis, Courts, Mediation, Bankruptcy, Family Law, Litigation
Education
Trevecca Nazarene University 1981 — 1983
InterContinental Hotels Group March 2012 - Present
InterContinental Hotels Group December 2009 - March 2012
InterContinental Hotels Group May 2008 - December 2009
InterContinental Hotels Group July 2003 - May 2008
InterContinental Hotels Group January 2001 - July 2003
Corus and Regal hotels July 1998 - December 2000
Utell April 1996 - July 1998
Walt Disney Attractions February 1995 - April 1996
FORTE May 1993 - February 1995
Sally Holidays February 1991 - May 1993
Skills
Strategic Planning, Project Planning, Leadership Development, Strategy, E-commerce, Email Marketing, Marketing Strategy, Revenue Analysis, Cross-functional Team..., Management, Competitive Analysis, Team Leadership, Product Management, Leadership, Marketing, Hotels, Team Building, Marketing Communications, Training, Product Marketing, Multi-channel Marketing, Online Advertising, Recruiting, Integrated Marketing, Yield Management, New Business Development, Negotiation, International Sales, Business Strategy, Sales, Resorts, Hospitality Industry, Marketing Management, Business Development, Tourism
Education
University College Galway 1989 — 1989
Post Graduate Certificate, Export Marketing
University of Ulster 1986 — 1989
BA (Hons), Hotel & Tourism Management
InterContinental Hotels Group August 2013 - Present
InterContinental Hotels Group April 2005 - August 2013
InterContinental Hotels Group 2003 - 2005
InterContinental Hotels Group January 2002 - January 2003
Skills
Online Marketing, Social Networking, Corporate Management, Site Inspections, Editorial Skills, Public Relations, Online Publishing, Magazine Writing, Newsletters, Promotions, Tourism, Hotel Management, Hospitality Industry, Hotels, Hospitality, Online Advertising, Management, Marketing Strategy, Magazines, Outlook, Marketing, Editing, Leadership, Trade Shows, Resorts, Budgets, Event Management, Spanish, Customer Service, Time Management, Hospitality Management, Meeting Planning, Opera, Micros, Revenue Analysis, Training, Sales, Hotel Booking, Destination Marketing, Yield Management, Convention Services, Front Office, Incentive Travel, Incentives, MICROS
Education
Universidad Del Este 1998 — 2003
Bachelor of Science Degree, Hotel and Tourism Management
CULINAIRE July 2015 - Present
Sage Hospitality December 2013 - May 2015
Marcus Hotels & Resorts July 2011 - December 2013
Hotel ZaZa December 2006 - May 2011
InterContinental Hotels Group April 2006 - December 2006
InterContinental Hotels Group Austin May 2004 - April 2006
Hilton Worldwide Austin North April 2002 - May 2004
Skills
Food & Beverage, Hotels, Restaurants, Banquets, Catering, Restaurant Management, Food, Hospitality Management, Hotel Management, Pre-opening, Hospitality, Fine Dining, Micros, Inventory Management, Resorts, Hiring
Education
Universidad de Carabobo 1996 — 2001
Electrical Engineering
InterContinental Hotels Group January 2006 - January 2014
Skills
Hotels, Customer Service, Information Technology, Project Management, Hospitality Industry, JavaScript, Computer Graphics, Boutique Hotels, Tourism, Microsoft Office, Graphic Arts, Pegasus, Sabre, GDS systems, XML, Hotel Management, PeopleSoft, Hospitality Management, Revenue Analysis, Resorts, Pre-opening, Front Office, Yield Management, Micros, Rooms Division, Leisure, Hotel Booking, WordPress, Event Management, Social Media, Social Networking, Social Media Marketing, Microsoft Excel, Microsoft Word, Micosoft Access, PowerPoint, Hospitality, Customer Satisfaction, Team Building, Leadership, Time Management, Call Centers
Education
Trident Technical College 2013 — 2017
Associate's Degree, Graphic Design
Trident Technical College 2013 — 2014
Certificate of Applied Science, Microcomputer Business Applications
First Data Corporation April 2014 - Present
Keller Williams Realty - Greater Atlanta Area May 2013 - Present
Accountemps September 2013 - October 2013
Homrich, Klein & Associates February 2013 - August 2013
Kforce June 2012 - February 2013
InterContinental Hotels Group August 2011 - June 2012
The Coca-Cola Company July 2009 - December 2010
WinCup March 2009 - July 2009
Coca-Cola Enterprises January 2002 - December 2008
Skills
Strategic Planning, Financial Modeling, Finance, Financial Analysis, Marketing Strategy, Accounting, Financial Reporting, SAP, Management, Account Reconciliation, Variance Analysis, Analysis, Account Management, Consultative Sales, Business Development, Marketing, Budgets, Forecasting, Sales
Education
Case Western Reserve University - Weatherhead School of Management 1996 — 1998
MBA, Finance
Tuskegee University 1988 — 1993
BS, Finance
RBC Wealth Management September 2008 - Present
Royal Bank of Canada August 2008 - February 2012
InterContinental Hotels Group February 2006 - August 2008
Skills
Customer Service, Financial Analysis, General Ledger, Project Management, Analysis, Microsoft Excel, Payments, Hotels, Hospitality, Microsoft Office, Accounting, Client Liaison, Operations Management, Account Management, Accounts Payable, Accounts Receivable, Account Reconciliation, Investment Banking, Risk Management, Credit, Banking, Investments, Wealth Management, Financial Services, Finance
Education
Universidade de São Paulo 2001 — 2002
Master Degree, Hydrotherapy to a Rehabilitation Program
Southern Management July 2013 - Present
The Hotel at Arundel Preserve January 2011 - Present
Hilton Garden Inn Arlington, VA September 2006 - April 2011
Hilton Worldwide 2005 - March 2011
Crestline Hotels & Resorts 2006 - 2011
Hilton Garden Inn 1996 - 2011
Hilton Garden Inn Columbia, MD August 2005 - September 2006
Remington Hotels 2004 - 2005
InterContinental Hotels Group 2000 - 2004
Skills
Revenue Management, Hotel Management, Hotels, Cost Control, Hospitality Industry, Food & Beverage, Hospitality, Guest Satisfaction, Guest Service, Pre-opening, Hospitality Management, Property Management, Banquets, Forecasting, Front Office, Customer Service, Restaurants, Yield Management, OnQ, Rooms Division, Food, Hiring, Budgeting, Renovation, Conferences, Lodging, P&L, Profitability, Sales Management, Team Building, Customer Relations, Luxury, Employee Relations, Public Relations, Marketing Strategy, Strategic Planning, Operations Management, Profit, Revenue Analysis
Education
Towson University 1996 — 2000
Bachelor's Degree, Business Administration
Australian Securities and Investment Commission October 2013 - October 2014
Campus Living Villages August 2011 - May 2013
InterContinental Hotels Group February 2009 - August 2011
Skills
Customer Service, Hospitality Management, Event Management, Team Management, Invoicing, Onboarding, Operating Budgets, Microsoft Office, People-oriented, Human Resources, Teamwork, Recruiting, Customer Satisfaction, Performance Management, Management, Training, Hospitality, Marketing, Budgets, Project Management, Employee Training, Stakeholder Management, Team Building, Leadership, Non-profit Volunteering, Volunteer Management
Education
University of Technology, Sydney 2004 — 2008
Bachelor of Business, Business Administration and Management, General
Università di Bologna 2004 — 2008
Bachelor of Arts in International Studies, Italian Language and Literature
InterContinental Hotels Group May 2011 - Present
InterContinental Hotels Group June 2010 - May 2011
InterContinental Hotels Group September 2007 - June 2010
Tidewater Hotels and Resorts May 2007 - September 2007
Hilton Virginia Beach Oceanfront September 2006 - April 2007
Professional Hospitality Resources June 2004 - September 2006
Tidewater Hotels and Resorts 2002 - 2004
Professional Hospitality Resources 1999 - 2002
Tidewater Inn Management 1995 - 1999
Skills
Revenue Analysis, Hotel Management, Yield Management, Pre-opening, Front Office, Sales, Hospitality Industry, Hospitality, Hotels, Hospitality Management, Rooms Division, Resorts, Property Management..., Tourism, Hotel Booking, Budgets, Food & Beverage, Catering, Banquets, Restaurants, Management, Opening Hotels
Education
Blue Ridge College 1989 — 1990
Tidewater Community College 1986 — 1988
Happy Productions November 2011 - Present
Double Dust June 2006 - Present
InterContinental Hotels Group June 2007 - March 2011
Guest House Numero 1 Pamelas Caribbean cuisine April 2005 - October 2006
Skills
Music, Music Production, Music Industry, Hotels, Restaurants, Customer Service, Food, Bartending, Public Relations, DJ, Social Networking, Online Marketing, Entertainment, Sound, Food, Event Planning, Event Management, Social Media Marketing, Social Media
Education
Puerto Rico Advance Insitute 2013 — 2013
Art of mixology, Mixology
Universidad del Sagrado Corazón 2004 — 2007
Not complete, Communications
Esc. Superior Petra Zenon de Faberi 2001 — 2004
High School Diploma
Gauntt, Koen, Binney, Woodall & Kidd, LLP June 2011 - Present
Pika Hotels August 2010 - June 2011
Holiday Inn San Antonio Downtown May 2010 - August 2010
Holiday Inn Cocoa Beach Resort, Florida September 2009 - January 2010
Holiday Inn December 2007 - September 2009
Pacifica Host Hotels May 2008 - December 2008
InterContinental Hotels Group 2001 - 2008
Holiday Inn July 2002 - December 2007
Red Lion 1999 - 2001
Lane Hospitality 1997 - 1999
Skills
Budgets, Hospitality, Marketing, Hotels, Hotel Management, Revenue Analysis, Hospitality Industry, Food & Beverage, Hospitality Management, Yield Management, Sales
Education
The University of Texas at Dallas
B S / Business Finance and Public Administration
Waynesburg University 1966 — 1968
South Hills High School
InterContinental Hotels Group 2013 - Present
H&R Block August 2007 - December 2012
ConferenceDirect December 2006 - August 2007
Hyatt Hotels and Resorts 1988 - 2006
Skills
Teamwork, Meeting Planning, Hospitality, Hotels, Trade Shows, Event Management, Event Planning, Revenue Analysis, Corporate Events, Management, Budgets, Contract Negotiation, Market Planning, Hospitality Industry, Sales, Team Building, Marketing, Sales Management, Food & Beverage, Customer Satisfaction, Hospitality Management, Leadership, Customer Service, Tourism, Retail, Sponsorship, Project Planning, Marketing Communications, Time Management, Marketing Strategy, Social Media Marketing, Public Relations, Social Networking, Social Media, Account Management, Strategic Planning, Advertising, Fundraising, Marketing Management, Online Marketing, Training, Email Marketing, New Business Development, Team Leadership, Market Research, Direct Marketing, Business Planning, Catering, Strategic Partnerships, Negotiation
Education
Tulane University 1984 — 1988
BS, Political Economy
Interstate Hotels and Resorts September 2013 - Present
Kessler Collection April 2008 - July 2013
Kessler Collection February 2007 - April 2008
Boykin Management Co 1998 - 2007
InterContinental Hotels Group 1994 - 1998
Davidson Hotel Company 1992 - 1993
Gaylord Opryland Hotel 1990 - 1992
Marriott Hotels 1980 - 1989
Dekalb County Schools August 1977 - June 1981
Skills
Hospitality Management, Hospitality Industry, Hotel Management, Revenue Analysis, Hotels, Hospitality, Banquets, Menu Development, Trade Shows, Rooms Division, Yield Management, Customer Satisfaction, Event Management, Management, Fine Dining, Resorts, Pre-opening, Leadership, Catering, Restaurants, Tourism, Food, Micros, Lodging, Contract Negotiation, Forecasting, Food & Beverage, Budgets, Culinary Skills, Sales, Income Statement, Property Management..., Front Office, Convention Services, OnQ, Meeting Planning, Hotel Booking, Restaurant Management, Guest Service Management, Revenue Forecasting, Hiring, Opening Hotels, Cuisine, New Restaurant Openings, Opera, Food Service, Wine, Recipes, Time Management, Pre-opening experience
Education
Troy University 1972 — 1977
BS, Education
Tampa Bay Tech 1969 — 1972
REACH Diagnostics March 2014 - Present
FlashStock 2015 - 2015
Schulich School of Business August 2011 - June 2014
York University March 2011 - June 2014
Undergraduate Business Council March 2013 - March 2014
InterContinental Hotels Group June 2012 - September 2012
Undergraduate Business Council March 2011 - March 2012
Skills
Hospitality, Entrepreneurship, Luxury Goods, Event Planning, Event Management, Social Media, Customer Service, Microsoft Office, Corporate Events, Microsoft Excel, Social Media Marketing, PowerPoint, LinkedIn, Passion for Helping..., Non-profits, Management, Nonprofits, Research, Social Entrepreneurship, Marketing, Team Leadership, Leadership, Teamwork, Time Management, Financial Analysis, Marketing Strategy, Strategy, Public Speaking
Education
York University - Schulich School of Business 2010 — 2014
International Bachelor of Business Administration, Economics
Università Commerciale 'Luigi Bocconi' / Bocconi University 2013 — 2013
Exchange (ERASMUS) Program, Economics & Management
Freescale Semiconductor September 2014 - Present
Tufts University June 2013 - August 2014
Tufts University May 2012 - August 2012
InterContinental Hotels Group April 2008 - June 2012
Bunker Hill Community College January 2010 - December 2010
Ministry of Education, Morocco September 2004 - March 2007
Skills
Microsoft Office, Excel, PowerPoint, Word, Matlab, C++, Java, SQL, Assembly language, DSP, SPICE, Analysis, Data Analysis, Electronics, Microsoft Excel, Microsoft Word, Statistics, Programming, MEMS, VLSI
Education
Tufts University 2013 — 2014
Master of Science (MS), Electrical and Electronics Engineering
Tufts University 2011 — 2013
Bachelor's degree, Electrcal Engineering
InterContinental Hotels Group July 2012 - Present
SME 2009 - Present
INTERCONTINENTAL HOTELS GROUPInterContinental Hotel March 2005 - July 2012
HILTON HOTELSDoubletree Hotels (Downtown Boston/Bayside) June 2004 - January 2005
Holiday Inn June 2003 - June 2004
Embassy Suites January 2003 - June 2003
Homewood Suites September 2002 - January 2003
Royal Caribbean / A & A Tours January 1999 - January 2002
Royal Caribbean / A & A January 1997 - January 1999
Skills
Hotels, Tourism, Customer Relations, Hospitality Industry, Hospitality, Customer Service
Education
University of Houston-Downtown 2010 — 2010
Certification, CCTE
Universidad del Sagrado Corazón 1993 — 1998
Bachelor, Tourism
Hotel Casa Del Mar 2015 - Present
Hotel Casa Del Mar 2014 - 2015
Tamarind Collection 2012 - 2014
Trump International Hotel and Tower, NYC 2010 - 2011
Starwood Hotels & Resorts Worldwide, Inc. 2008 - 2010
Hyatt Hotels Corporation 2006 - 2008
InterContinental Hotels Group June 1999 - December 2003
Starwood Hotels & Resorts Worldwide, Inc. April 1995 - December 1999
InterContinental Hotels Group, Oberoi Hotels, Jeddah 1992 - 1995
Skills
Hotels, Hotel Management, Hospitality, Hospitality Industry, Hospitality Management, Restaurant Management, Food & Beverage, Rooms Division, Front Office, Customer Satisfaction, Leadership, Operations Management, Pre-opening, Strategic Planning, Revenue Analysis, Revenue Forecasting, Yield Management, Opening Hotels, Rebranding, Renovation, Sales, Collective Bargaining, Fine Dining, New Restaurant Openings, Training, Recruiting
Education
Tiffin University 2005 — 2007
MBA, Operations Management
Don Bosco School, New Delhi
English, Sciences, English Literature (British and Commonwealth)
TSA December 2014 - Present
TSA November 2013 - December 2014
TSA August 2012 - November 2013
TSA March 2008 - August 2012
Normandie Hotel November 2007 - March 2008
Normandie Hotel November 2007 - March 2008
Caribbean Sun Airlines January 2003 - March 2007
InterContinental Hotels Group October 2003 - April 2004
ICI Paints October 2001 - October 2003
Skills
Marketing Communications, Administrative..., Team Leadership, International Relations, Internet Strategy, Internetworking, Bilingual-English/Spanis..., Customer Service, Leadership, Management, Marketing, Public Relations, Sales, Social Media, Software Documentation, Training, Event Management, Advertising, Marketing Strategy, Microsoft Office, Social Media Marketing, Spanish, Strategic Planning, Team Building
Education
University of Phoenix 2000 — 2007
Bachelor's degree, Communication, General
Universidad del Sagrado Corazón
Bachelor's degree, Communication, General
The Ritz-Carlton Hotels of Miami August 2015 - Present
InterContinental Hotels Group November 2012 - June 2015
Bulgari Hotel and Resorts September 2010 - November 2012
The Ritz-Carlton, Cancun January 2004 - September 2010
Coral Beach, Cancun February 2002 - January 2004
Caesar Park Hotels April 1998 - February 2002
Grupo Posadas, Fiesta Inn Hotels February 1992 - April 1998
Grupo Posadas 1990 - 1992
Crowne Plaza Monterrey 1989 - 1990
Crowne Plaza Cancun 1988 - 1989
Skills
Hotels, Hospitality Management, Hospitality Industry, Revenue Analysis, Hotel Management, Pre-opening, Resorts, Yield Management, Hotel Booking, Sales, Hospitality, Tourism, Rooms Division
Education
Universidad Anahuac 1993 — 1995
Master of Business Administration (M.B.A.), Business Administration and Management, General, Master
Universidad Del Valle De Mexico 1978 — 1982
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management
Sheraton Times Square November 2014 - Present
St.Regis Bahia Beach Resort February 2013 - November 2014
Westin Times Square September 2014 - October 2014
St. Regis Bahia Beach Resort October 2010 - February 2013
La Concha Resort December 2007 - October 2010
InterContinental Hotels Group November 2007 - October 2010
Skills
Fidelio, Opera, lightspeed, Galaxy, Online Extranet, Starguest, Delphi, Marsha, PRSNET, Ezyield, Microsoft Office, Expresso, Team Leadership, Yield Management, Problem Solving, Strategic Planning, Customer Service, OTA, Hotel Management, Opening Hotels, Task Force, Micros, Resorts, Hospitality Industry, Hospitality Management, Front Office, Pre-opening, Revenue Analysis, Property Management..., Pre-opening experience, Leadership, Reservation, Revenue Forecasting, Hospitality, Hotels, Guest Service Management, Hotel Booking, Tourism, Banquets, Lightspeed, Rooms Division, Rooms Division..., Catering, Leisure
Education
Universidad Del Este 2007 — 2010
Bachelors, International Tourism and Hospitality Management with a concentration in Hotel Management
InterContinental Miami June 2015 - Present
InterContinental Hotels & Resorts November 2014 - June 2015
IHG - InterContinental Hotels Group June 2014 - November 2014
InterContinental San Francisco July 2013 - July 2014
InterContinental Hotels Group July 2013 - July 2014
InterContinental Hotels Group December 2011 - June 2013
InterContinental Hotels Group October 2010 - November 2011
InterContinental Hotels Group October 2009 - October 2010
InterContinental Hotels Group January 2009 - October 2009
Skills
Hotels, Front Office, Hospitality Management, Rooms Division, Hospitality, Food & Beverage, Customer Satisfaction, Hotel Booking, Opera, Hospitality Industry, Hotel Management, Pre-opening, Micros, Customer Service, Forecasting, Microsoft Office, Spanish, Teamwork, Budgets, Guest Satisfaction, Employee Relations, Customer Relations, Scheduling, Menu Design, Problem Solving, Staff Training, Brand Standards, Fidelio, Budgeting, HotSOS
Education
Universidad Nueva Esparta 2005 — 2011
Bachelor, Tourism Administration
Cuyahoga Community College November 2012 - Present
InterContinental Hotels Group February 2011 - May 2012
Hotel Intercontinental Cleveland Suites May 2010 - February 2011
Hotel Intercontinental Cleveland July 2008 - May 2010
Hotel Intercontinental Miami March 2007 - July 2008
Hotel Intercontinental Miami May 2004 - March 2007
Hotel Intercontinental Miami April 2002 - May 2004
Hotel Intercontinental Miami January 2002 - April 2002
Hotel Intercontinental Frankfurt February 2001 - November 2001
Skills
Banquets, Food & Beverage, Catering, Restaurants, Hotels, Hospitality Management, Management, Hotel Management, Resorts, Hospitality Industry, Micros, Hospitality, Revenue Analysis, Meeting Planning, Menu Development
Education
Universidad Simón Bolívar 1989 — 1993
Hotel Management, Administration
Colegio Humboldt 1986 — 1989
Bachelor of Science (BS), Hospitality Administration/Management
InterContinental Hotels Group September 2007 - Present
Iberostar April 2004 - August 2007
Iberostar April 2004 - July 2007
Skills
Hotels, Tourism, Revenue Analysis, Hospitality Industry, Hospitality, Hotel Management, Hospitality Management, Yield Management, Resorts, Front Office, Hotel Booking, Food & Beverage, Pre-opening, Leisure, Event Management, Marketing, Rooms Division, Property Management..., Banquets, Trade Shows, Micros, Opera, Advertising, Customer Service, Sales, Travel Management, Sales Management, OnQ, Incentives, Guest Service Management, Management, Meeting Planning, Lodging, Convention Services
Education
Universidad APEC 1998 — 2002
Bachelor's degree, Hotel and Tourism Administration
Universidad APEC 1996 — 2001
Bachelor's degree, Hotel and Tourism Administration
InterContinental Hotels Group February 2013 - Present
InterContinental Hotels Group August 2011 - February 2013
GGC May 2010 - August 2011
Jumeirah Group / Jumeirah Hotels & Resorts September 2008 - May 2010
InterContinental Hotels Group June 2003 - August 2008
Skills
Hospitality Management, Hotels, Hotel Management, Front Office, Hospitality Industry, Hospitality, Rooms Division, Pre-opening, Micros, Opera, Resorts, Revenue Analysis
Education
Colegio San Agustin
Universidad de Puerto Rico
RIESTER April 2014 - Present
Caesars Entertainment Corporation September 2012 - August 2013
InterContinental Hotels Group August 2010 - September 2012
Holiday Inn Express Palatine, IL November 2005 - August 2010
Country Inn & Suites Bensenville, IL. June 2003 - November 2005
Skills
Hotels, Hotel Management, Revenue Analysis, Hospitality, Hospitality Management, Customer Satisfaction, Training, Hospitality Industry, Leadership, Yield Management, Hiring, Team Leadership, Property Management..., Front Office, Sales, Customer Service, Food & Beverage, Resorts, Hotel Booking, Staff Development, Management Consulting, Opera, Restaurant Management, Training Delivery, Leadership Development, Guest Service Management, Tourism, Pre-opening, Micros, Workshop Facilitation, Employee Relations, Guest Recovery, Cross-functional Team..., Budget Setting, Accounting, Employee Engagement, Microsoft Office, Recruiting, Management, Budgets, Team Building, Banquets, Rooms Division, Human Resources
Education
Triton-College
Associate, Hotel / Motel Management
Consultores Pueblo Bonito SA de CV April 2012 - Present
Consultores Pueblo Bonito SA de CV April 2012 - Present
Westin Hotels & Resorts November 2003 - March 2012
InterContinental Hotels Group January 2002 - November 2003
Skills
Hospitality Industry, Resorts, Hotel Management, Yield Management, Hospitality Management, Hospitality, Revenue Analysis, Food & Beverage, Hotels, Meeting Planning, Tourism, Hotel Booking
Education
Universidad de Guadalajara 1995 — 2000
Bachelor - International Affairs, International Business
Universidad de Guadalajara 1995 — 1999
International Affairs, International Relations and Affairs // Hospitality
Michael Ann Russell (JCC) April 2012 - Present
HACG February 2011 - March 2012
Seminole Coconut Creek Casino September 2010 - March 2011
Isle of Capri Casino July 2010 - August 2010
Cerveceria Group, inc (Too Fiesta) February 2008 - July 2010
InterContinental Hotels Group 2007 - 2008
Intercontinental San juan January 2007 - December 2007
AMF Puerto Rico 2006 - 2007
Westin Riomar 2005 - 2006
Skills
Food & Beverage, Restaurants, Catering, Hospitality Management, Hospitality, Menu Development, Hospitality Industry, Food, Pre-opening, Hotel Management, Hotels, Banquets, Resorts, Servant Leadership, Budgets
Education
Limilaya
Universidad Nueva Esparta
Bachelor's degree, Business Administration and Management, General
Loews Hotels May 2006 - September 2007
Marriott International 2003 - 2006
InterContinental Hotels Group December 2000 - October 2003
Marriott International 1999 - 2000
Starwood Hotels & Resorts Worldwide, Inc. 1998 - 1999
Wyndham Hotel Group 1990 - 1998
Skills
Hotels, Resorts, Rooms Division, Laundry, Front Office, Pre-opening, Spanish, Hospitality Management, Portuguese, Forecasting, Hotel Management, Hospitality, Hospitality Industry, Hiring, Leadership, Food & Beverage, Income Statement, Training, Micros, Restaurants, Employee Relations, Revenue Analysis, Banquets, Customer Satisfaction, Catering, Tourism, Time Management, Fine Dining, Concierge Services, Menu Development, MICROS, P, Restaurant Management
Education
Universidad de Puerto Rico 1990 — 1994
Bachellors, Hospitality Management and Culinary Arts
Pearl Hospitality May 2014 - Present
Magnolia Hotels April 2013 - April 2014
Aimbridge Hospitality September 2012 - April 2013
John Q. Hammons Hotels & Resorts August 2011 - September 2012
Aimbridge Hospitality - Crowne Plaza March 2007 - August 2011
John Q. Hammons Hotels & Resorts July 2008 - November 2008
Aimbridge Hospitality - Crowne Plaza July 2006 - May 2008
InterContinental Hotels Group April 2004 - July 2006
Skills
Hotel Management, Hotels, Hospitality, Hospitality Industry, Front Office, Hospitality Management, Rooms Division, Pre-opening, Resorts, Banquets, Catering, Customer Satisfaction, Revenue Analysis, Food & Beverage, Customer Service, Guest Service Management, Meeting Planning, Management, Recruiting, Employee Relations, Employee Training, Menu Development, Property Management..., Hiring, Budgets, Yield Management, Forecasting, Leadership, Payroll, Sales, Opening Hotels, Human Resources, Contract Negotiation, Convention Services, Delphi, Cost Control, Event Planning, Opera, Time Management
Education
Colegio Mixto Agustin Vera Loor
High School, General Studies
Universidad de Guayaquil
Associate, Jurisprudence, social and political sciences
InterContinental Hotels Group May 2013 - Present
Orange County Public Schools March 2011 - 2013
Skills
Career Counseling, Staff Development
Education
Universidad del Turabo 2012 — 2014
Master's degree, Counselor Education/School Counseling and Guidance Services
Universidad del Turabo 2008 — 2012
Bachelors of science, Psychology
InterContinental Hotels Group February 2012 - Present
Intercontinental San Juan September 1991 - February 2012
Skills
Hospitality Management, Micros, Labor Management, Food Service, Pre-opening, Hotel Booking, Meeting Planning, Guest Service Management, Hospitality Industry, Hotel Management, Yield Management, New Restaurant Openings, Training, Hospitality, Hotels, Rooms Division, Employee Relations, Resorts, Cost Control, Restaurants, Catering, Event Planning, Revenue Analysis, Property Management..., Customer Service
Education
Universidad de Puerto Rico 1984 — 1990
Hispanic-American, Puerto Rican
Home Improvement Leads October 2014 - Present
Home Improvement Leads September 2013 - September 2014
Skilled Reps February 2013 - August 2013
All Web Leads, Inc. October 2012 - February 2013
All Web Leads, Inc. April 2011 - October 2012
InterContinental Hotels Group 2009 - 2010
The Driskill Hotel 2007 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML
Education
The University of Texas at Austin 2002 — 2009
Bachelor's Degree, Economics/Sociology
Harris County Sheriff's Office July 2014 - Present
InterContinental Hotels Group March 2012 - July 2014
HEB September 2010 - March 2013
Harlandale ISD January 2010 - July 2012
The University of Texas at San Antonio January 2010 - August 2011
Kroger June 2006 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C, Budgets
Education
The University of Texas at San Antonio 2009 — 2013
Bachelor's Degree, Criminal Justice and Corrections
La Concha Resort April 2012 - Present
International Meal Company June 2010 - February 2012
InterContinental Hotels Group March 2007 - June 2009
Skills
Resorts, Front Office, Hospitality, Hospitality Management, Fine Dining, Restaurants, Bar Management, Rooms Division, Microsoft Office, Micros, MARSHA, Opera, Menu Development, Catering, Food, Wine, Training, Hiring, Opening Hotels, Pre-opening experience, Concierge Services, Guest Service Management, F, Restaurant Management, Menu Engineering, Menu Costing, New Restaurant Openings, Banquet Operations, Rooms Division..., ServSafe, Food Service, Pre-opening, Banquets, Management, Customer Satisfaction, Hotels, Food, Hospitality Industry, Customer Service, Event Management, Hotel Management, Revenue Analysis, Tourism, Event Planning
Education
Universidad del Sagrado Corazón 1998 — 2004
Bachelor's degree, Comunication
Luis muñoz Marin 1995 — 1998
High school, High School/Secondary Diplomas and Certificates
Visual Totems Photography December 2011 - Present
FASTSIGNS May 2005 - Present
1 Print Pro April 2004 - May 2005
InterContinental Hotels Group January 1995 - October 2003
Skills
Illustrator, Web Design, Adobe Creative Suite, Photoshop, Dreamweaver, Lightroom, Large Format Printing, Signage, Photography, Image Editing, Event Photography, Image Manipulation, Graphics, Digital Photography, Portrait Photography, Wide Format Printing, Graphic Design, Advertising, Brochures
Education
Almeda University 2004 — 2008
MS, Applied Science & Tech
Almeda University
BS, Computer Information Tech
Tidewater Community College 1982 — 1984
Criminal Law
Not Your Average Joe's September 2015 - Present
Grill Concepts, Inc. September 2014 - August 2015
Rosa Mexicano Restaurants October 2013 - September 2014
Grill Concepts, Inc. January 2013 - October 2013
The Willard InterContinental July 2012 - December 2012
InterContinental Hotels Group April 2010 - August 2012
Chili's January 2009 - January 2010
Legal Sea Foods August 2008 - December 2008
InterContinental Hotels Group November 2006 - June 2008
Skills
Food & Beverage, Customer Service, Wine Knowledge, Wine Pairing, Food Service, Food Safety, Supervisory Skills, Restaurant Management, Menu Development, Menu Creation, Pre-opening, Grand Openings, Guest Satisfaction, Customer Experience, Micros, Private Functions, Fine Dining, Craft Beer, Resorts, Wine, F&B Operations, Banquets, Pre-opening experience, Hospitality Management, Catering, MICROS, Customer Satisfaction
Education
Universidad Del Este 2000 — 2005
Bachelors of Science, Hotel Management
The Saint Paul Hotel August 2014 - November 2014
Club Quarters April 2013 - July 2014
InterContinental Hotels Group June 2011 - April 2013
InterContinental Hotels Group February 2012 - August 2012
Starbucks April 2008 - June 2011
Benjamin Painting August 2004 - May 2008
Skills
Hospitality, Front Office, Event Management, Event Planning, Food & Beverage, Hospitality Management, Hotels, Tourism, Customer Service, Social Media, Hospitality Industry, Hotel Management, Corporate Events, Forecasting, Meeting Planning, Restaurants, Time Management
Education
Triton College 2012 — 2014
Associate's degree, Hospitality Hotel/Motel Management
Triton-College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Hotel, Motel, and Restaurant Management
InterContinental Hotels Group February 2014 - Present
Ambridge Hospitality October 2013 - December 2013
Aimbridge Hospitality April 2011 - October 2013
Candlewood Suites 281 LC October 2010 - February 2011
Paradigm Group, LLC July 2010 - October 2010
Baywood Hotels November 2004 - July 2010
Skills
Hotel Management, Hospitality Industry, Hospitality Management, Revenue Analysis, Hospitality, Hotels, Front Office, Meeting Planning, Event Planning, Sales, Team Building
Education
The University of Texas at San Antonio
Business Administration
Television and Film May 2015 - Present
DialAmerica December 2013 - January 2015
Select Health of South Carolina 2011 - 2013
InterContinental Hotels Group September 2006 - March 2011
Skills
Customer Service, Microsoft Office, Contract Negotiation, Customer Satisfaction, Call Centers, Microsoft Excel, Microsoft Word, Security, Administration, Training, Team Building, Event Planning, Hotel Booking
Education
Trident Technical College 2015 — 2016
Associate’s Degree, Computer Technology - Programming
Charleston Code Camp
Holiday Inn Hotel & Suites May 2013 - Present
InterContinental Hotels Group March 2000 - May 2012
Helo-U Enterprises June 1996 - January 2000
Embassy Suites February 1992 - June 1996
Holiday inn January 1985 - February 1992
Skills
Hospitality Management, Pre-opening, Hospitality Industry, Banquets, Food & Beverage, Micros, Revenue Analysis, Fine Dining, Menu Development, Restaurants, Catering, Restaurant Management, Menu Engineering, Hospitality, Hiring, Training, Resorts, Hotels, Event Management, Management, Hotel Management, Leadership, Purchasing, Food, Meeting Planning, Yield Management, P&L Management, Budgets, Payroll, Cost Control, Front Office, Tourism, Sales, Marketing, Rooms Division, Income Statement, Property Management...
Education
The University of Texas at Austin 1979 — 1983
Bachelor of Business Administration (B.B.A.), Finance, General
FTS International March 2011 - March 2015
Atrium Executive Business Center March 2010 - March 2011
454ink September 2008 - January 2011
US Bank April 2006 - April 2009
InterContinental Hotels Group May 2004 - October 2006
InterContinental Hotels Group July 2002 - May 2004
Skills
Software Documentation, Project Planning, Outlook, Customer Service, Team Building, Office Management, Graphic Design, Microsoft Office, PowerPoint, Microsoft Word, Adobe Creative Suite, Event Management, Spreadsheets, Administrative..., Sales, Visio, Invoicing, Editing, Program Management, Leadership, Executive..., Research, Public Speaking, Confidentiality, Social Media, Marketing, Data Entry, Emergency Planning, Phone Etiquette, ITIL Certified, Administrative...
Education
University of North Texas 2002 — 2004
Bachelor of Arts (B.A.), Community Resource Management, 3.2
Tulsa Community College 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities, 3.8
AmTrust Financial Services, Inc. (AFSI) October 2014 - Present
AmTrust Financial Services, Inc. (AFSI) September 2008 - September 2014
InterContinental Hotels Group June 2005 - February 2006
Comfort Inn June 2004 - June 2005
Skills
Microsoft Excel, Microsoft Word, SharePoint, Oracle Discoverer, Oracle, Outlook, Premium Pro, Time Management, Business Analysis, Microsoft Office, Training, Insurance, Workers Compensation, Access, Management, Property & Casualty..., Customer Service, Analysis
Education
University of Phoenix-Cleveland Campus 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.67 GPA
University of Phoenix-Cleveland Campus 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Tiffin University 2002 — 2004
Some College, Hospitality Administration/Management
Noble Capital March 2014 - Present
Radisson November 2012 - February 2014
Northwest Recreation Center July 2011 - November 2012
Third Base Sports Bar October 2009 - June 2010
InterContinental Hotels Group August 2008 - October 2009
Skills
Hospitality, Event Management, Business Development, Hotels, Sales, Food & Beverage, Account Management, Customer Service, Event Planning, Restaurant Management, Hard Money Lending, Investments, Finance, Real Estate, Social Media Marketing, Social Media, Hospitality Management, Team Building, Hospitality Industry, Employee Relations, Inventory Management, Budgets
Education
The University of Texas at Austin
Bachelor of Science (BS), Youth & Community Studies
21c Museum Hotels June 2013 - December 2013
Newport Aquarium September 2010 - February 2013
The Kroger Company - Chef's Choice Catering September 2007 - September 2010
InterContinental Hotels Group July 2006 - September 2007
Education
Tiffin University 2002 — 2006
Bachelor of Business Administration (BBA) Hospitality and Tourism Management
Trinity High School 1999 — 2002
Taj Hospitality Corp October 2013 - February 2015
InterContinental Hotels Group May 2011 - February 2015
Petersen Hotels May 2011 - October 2013
First Hospitality Group June 2010 - May 2011
Accor May 2006 - March 2009
Skills
Catering, Cuisine, Customer Satisfaction, Event Management, Food Safety, Front Office, Banquets, Gourmet, Hospitality, Hotel Management, Hotels, Management, New Restaurant Openings, Sales, Tourism, Training, Vacation, Hospitality Industry, Hospitality Management, Revenue Analysis
Education
Triton College 2005 — 2009
Associates, Hospitality Management
ConnectX Global Services LLC March 2013 - Present
EF Venezuela - Estudios en el Extranjero January 2012 - February 2013
InterContinental Hotels Group September 2010 - October 2011
Diario La Verdad January 2008 - October 2009
Skills
Marketing Strategy, Social Media, Marketing Communications, Marketing, Digital Marketing, Online Advertising, Advertising, Account Management, Sales, Social Media Marketing, Email Marketing, Digital Media, Product Management, Product Development
Education
Universidad Rafael Belloso Chacín 2003 — 2007
Bachelor of Communication, Relaciones públicas, publicidad y comunicación aplicada
Internal Revenue Service October 2002 - Present
InterContinental Hotels Group July 1988 - October 2002
Skills
Translation, Customer Service, Financial Analysis
Education
University of Puerto Rico 1983 — 1987
Bachelor's degree, Interdisciplinary Studies/Modern Languages
InterContinental Hotels Group April 2004 - Present
Allstate April 1987 - June 2002
Skills
Hospitality, Leadership, Sales, Customer Service, Marketing
Education
Trident Technical College 2014 — 2016
Associate’s Degree, Hospitality and Hotel Management
InterContinental Hotels Group January 2014 - Present
McKesson Corp April 2010 - March 2013
McKesson Corp August 2004 - March 2010
Capgemini (CGE&Y) January 2001 - August 2004
S-e Technologies March 1999 - December 2000
Ernst & Young LLP March 1998 - December 1998
ExxonMobil October 1989 - August 1996
Skills
IT Service Management, Call Center, Business Services, Business Analytics, Program Management, PMO, PMP, Business Process..., Project Portfolio..., Business Analysis, Process Improvement, Business Process, Vendor Management, IT Strategy, Business Intelligence, IT & Business Strategy..., Transformation Programs, Business Process..., Account Executives, CRM, SDLC, Public Speaking, Mentoring, Change Management, Business Strategy, Project Management, Consulting, Product Management, Enterprise Software, Governance, Management, Leadership, Requirements Analysis, Agile Methodologies, Pre-sales, SAP, Quality Assurance, Analytics, Cross-functional Team..., Testing, Strategic Planning, Outsourcing, Information Technology, Software Project..., ERP, Business Transformation, IT Management, Resource Management, Six Sigma, Enterprise Architecture
Education
Thunderbird School of Global Management 1996 — 1997
MBA, Global Management, International Business Management
Universidad Nacional de Cuyo 1983 — 1989
Industrial Engineer, Projects/Operations and Business Admin
Bleu Kinney Design Management December 2011 - Present
Deuxology, LLC December 2010 - December 2014
InterContinental Hotels Group December 2007 - September 2009
Morrison Healthcare September 2005 - December 2007
Access Insurance Company October 2003 - September 2005
Access Insurance Company October 2002 - October 2003
Delta Airlines, Inc. February 2001 - October 2002
Skills
Process Improvement, Project Management, Strategic Planning, Team Building, Team Leadership, Operations Management, Budgets, Strategy, Forecasting, Start-ups, Entrepreneurship, Leadership, Management, Project Planning, Training, Cross-functional Team..., Change Management, CRM, Analysis, Competitive Analysis, Marketing Strategy, Marketing, Finance, Product Development, Sales, Business Strategy, New Business Development, Coaching, Contract Negotiation, Account Management, Customer Satisfaction, Event Management
Education
Trinity University 1996 — 2000
B.A., Fine Arts & Business Administration
RR Donnelley February 2010 - Present
Careerbuilder.com January 2006 - September 2008
The McGraw Hill Companies April 2005 - January 2006
InterContinental Hotels Group January 2003 - April 2005
Education
The University of Texas at Austin 1998 — 2002
BS, Public Relations / Advertising
Université Paris-Sorbonne 2000 — 2000
French
Bellaire High School
The Coca-Cola Company May 2011 - Present
BMG Consulting January 2010 - May 2011
InterContinental Hotels Group June 2008 - January 2010
The Coca-Cola Company 2001 - 2008
General Mills July 1996 - 1999
Skills
Consumer Insights, Consumer Products, FMCG, Brand Communication, Shopper Marketing, Customer Insight, Integrated Marketing, Brand Management
Education
University of Michigan - Stephen M. Ross School of Business 1999 — 2001
Master of Business Administration (M.B.A.)
The University of Texas at Austin - Red McCombs School of Business 1991 — 1995
BA, Business, Marketing
Groupe Antonopoulos January 2014 - Present
Collège Lasalle September 2013 - Present
Omni Hotels February 2013 - April 2013
Le Centre Sheraton April 2011 - July 2012
Moevenpick resort & Spa, Mauritius November 2010 - March 2011
Omni Hotels September 2008 - December 2009
Sporting club sanctuaire May 2006 - August 2008
InterContinental Hotels Group March 2002 - December 2004
Holiday Inn Select Montreal (IHG) 2003 - 2004
Hilton Boneaventure 2001 - 2002
Skills
Hotels, Guest Service, Resorts, Front Office, Housekeeping, Revenue Analysis, Customer Service
Education
Go Western travel school 1990 — 1991
Certificate in Travel, Tourism
Afec 1989 — 1990
Certificat, Hotellerie
Université de Sherbrooke
Maitrise en Enseignement Pédagogique, en cours
The Ritz-Carlton Key Biscayne, Miami & The Ritz-Carlton Coconut Grove, Miami January 2015 - Present
The Ritz-Carlton Coconut Grove April 2011 - February 2015
The Palms Hotel & Spa June 2010 - April 2011
InterContinental Hotels Group 2006 - October 2010
Crowne Plaza Santiago, Chile February 2004 - March 2006
Mattel August 2003 - February 2004
Crowne Plaza Santiago Hotel (IHG) June 2002 - August 2003
Education
Universidad de los Andes (CL) 2000 — 2005
Bachelor
Sheraton Overland Park July 2008 - Present
Sheraton Overland Park Hotel July 2007 - July 2008
InterContinental Hotels Group January 2006 - July 2007
Fairmont Hotel Kansas City September 2003 - January 2006
Fairmont Hotels and Resorts March 2000 - September 2003
Adam's Mark Hotels March 1999 - March 2000
Capital Plaza Hotel, John Q. Hammons Hotels & Resorts August 1997 - March 1999
Skills
Hotels, Hospitality, Hospitality Industry, Hospitality Management, Meeting Planning, Hotel Management, Food & Beverage, Banquets, Catering, Revenue Analysis, Resorts, Budgets, Convention Services, Customer Satisfaction, Customer Service, Event Management, Event Planning, Front Office, Marketing, Menu Development, Micros, OnQ, Restaurants, Rooms Division, Sales, Tourism, Trade Shows, Weddings, Yield Management
Education
Truman State University 1993 — 1997
Bachelor of Arts, Communication
Morgans Hotel Group May 2010 - June 2013
Hotel Residencia Del Sol December 2007 - March 2010
Morgans Hotel Group April 2003 - August 2007
InterContinental Hotels Group February 2001 - April 2003
Skills
Hospitality Management, Hospitality, Epitome, Opera, Timesaver, Customer Oriented, Revenue Analysis, Department Budgeting, Food & Beverage, Project Planning, Yield Management, Boutique Hotels, Employee Training, Resorts, Customer Service, Customer Satisfaction, Process Scheduler, Rooms Division, Guest Service Management, Team Building, Team-oriented, Hospitality Industry
Education
Universitat Autònoma de Barcelona 1997 — 2000
Hospitality Administration/Management
Colegio Americano De Guatemala 1984 — 1996
IHG Quality ConsultantPenny CollisonMarch 2006 - Present
InterContinental Hotels Group 2006 - Present
Skills
Hospitality Management, Yield Management, Hotel Management, Front Office, Revenue Analysis, Hotels, Hospitality, Resorts, Hospitality Industry, Pre-opening
Education
Truckee Meadows Community College 1979 — 1982
Associate's Degree, Business Administration and Management, General
King County Department of Transportation November 1991 - Present
Billings Middle School 2008 - Present
InterContinental Hotels Group 1986 - 1991
InterContinental Hotels Group 1986 - 1991
Arthur Andersen & Co. 1985 - 1986
Ameron Inc. March 1984 - June 1985
Skills
Non-profits, Strategic Planning, Public Sector Budgeting, Public Sector Accounting, Public Sector Financial..., Business Process..., Information Graphics, Enterprise Systems..., Finance System..., Budget Monitoring, Lean Thinking, Project Planning, Project Management, Microsoft Excel, Hyperion Enterprise, Oracle Discoverer, Oracle Applications, Microsoft Office, PeopleSoft, Value Stream Mapping, Access, Community Outreach, Nonprofits, Government, Managerial Finance, Budgets, Analysis, Program Management, Leadership, Management, Training, Economic Development, Public Speaking
Education
Thunderbird School of Global Management 1982 — 1983
MIM, International Finance and Accounting
University of California, Santa Barbara 1977 — 1981
BA, History & German
Enterprise Products May 2014 - Present
EDF Trading September 2013 - April 2014
Shell Trading March 2013 - September 2013
InterContinental Hotels Group June 2011 - March 2013
Strategic Financial Group LLC, MassMutual January 2012 - May 2012
Skills
Forecasting, Transportation Planning, Volume Accounting, Oil & Gas Industry, Budgeting & Forecasting, Operations Management, Logistics, Microsoft Excel, Financial Accounting, Analysis, Data Analysis, Leadership, Finance, Account Reconciliation, Investments, PowerPoint, Financial Analysis, Teamwork, Accounting, Access, Microsoft Word, Financial Reporting, Financial Modeling, Financial Planning, Business Strategy, Business Analysis, Customer Service, Microsoft Office, Auditing
Education
University of Houston 2011 — 2012
Bachelor of Business Administration, Finance
The University of Texas at Austin 2006 — 2010
Biology
Cinco Ranch
ConferenceDirect October 2005 - Present
New Orleans Convention Bureau 2003 - 2005
InterContinental Hotels Group 2001 - 2003
Le Meridien Hotels & Resorts 2001 - 2003
Skills
Meeting Planning, Hospitality Industry, Hospitality, Hotels
Education
Tulane University - A.B. Freeman School of Business 2001 — 2006
Business Management/Marketing
west jefferson 1987 — 1991
The Third Sector Company January 2014 - Present
Rosehedge/Multifaith Works August 2013 - December 2013
Humanities Washington November 2009 - February 2013
Benevon February 2006 - June 2009
Classical Singer August 2004 - May 2005
InterContinental Hotels Group January 2003 - September 2004
Doubletree Hotel at Fisherman's Wharf (now Portola Plaza Hotel) June 2000 - September 2001
US Army August 1991 - August 1994
Skills
Community Outreach, Fundraising, Non-profits, Philanthropy, Volunteer Management, Strategic Leadership, Leadership Development, Board Development, Strategic Planning, Organizational Change..., Major Gift Development, Stewardship, Annual Giving, Event Planning, Event Management, Event Producing, Program Development, Program Management, Employee Training, Public Speaking, Project Planning, Marketing Communications, Newsletters, Grants, Coaching, Strategy, Real Estate, Hospitality Management, Budget Process, Organizational..., Training, Nonprofits, Leadership
Education
Academy for Leaders 2013 — 2013
Graduate, Organizational Leadership
University of California, Santa Cruz 1999 — 2000
Master's studies and research, Molecular, Cellular and Developmental Biology
Troy State University 1997 — 1999
Bachelor of Science (B.S.), Molecular Biology
Women's Leadership Institute, University of Texas at El Paso 1994 — 1995
Certificate in Organizational Leadership
The University of Texas at El Paso 1994 — 1995
Undergraduate studies, Kinesiology and Exercise Science
Walla Walla College 1986 — 1989
Undergraduate studies, English, Education
Celgene 2014 - Present
Astellas Pharma 2011 - 2014
InterContinental Hotels Group 2010 - 2011
Boehringer Ingelheim Pharmaceuticals 2006 - 2009
Volleyball Vacations 2006 - 2009
Club Med 2004 - 2006
Skills
Account Management, Marketing Strategy, Sales Operations, Marketing, Competitive Analysis, Sales Management, Leadership, Business Development, Management, Cross-functional Team..., Event Management, New Business Development
Education
Towson University 1999 — 2003
BS
Sonesta Gwinnett Place Atlanta June 2015 - Present
Sonesta Hotels April 2012 - June 2015
IHG -Crowne Plaza Beach Resort July 2008 - April 2012
InterContinental Hotels Group August 2006 - June 2008
InterContinental Hotels Group November 2003 - August 2006
Skills
Hospitality Management, Hotel Management, Rooms Division, Hotels, Hospitality Industry, Resorts, Micros, Customer Service, Front Office, Opera, Revenue Analysis, Pre-opening, Guest Service Management, Concierge Services, Hiring, Reservation, Recruiting, Property Management..., Hospitality, Banquets, Catering, Food & Beverage, Hotel Booking, Opening Hotels, Restaurants, Yield Management, Tourism, Pre-opening experience, Fine Dining, MICROS, Restaurant Management, Reservations, Customer Satisfaction, Management, Training, Team Building
Education
Tokyo University of Foreign Studies 1998 — 2002
Spanish
InterContinental Hotels Group (IHG®) May 2015 - Present
InterContinental Hotels Group September 2013 - May 2015
InterContinental Hotels Group June 2011 - August 2013
InterContinental Hotels Group March 2009 - June 2011
InterContinental Hotels Group December 2006 - March 2009
InterContinental Hotels Group 2000 - 2006
Skills
Hotel Management, Rooms Division, Hotels, Hospitality Management, Front Office, Hospitality Industry, Hotel Booking, Micros, Tourism, Pre-opening, Customer Satisfaction, Pre-opening experience, Hospitality, Resorts, Opera, Guest Service Management, Property Management..., Yield Management, Revenue Analysis, Reservation, Concierge Services, Luxury, Food Service, Revenue Forecasting, Rooms Division..., Online Travel, Lodging, Opening Hotels, Delphi, OnQ, Guest Recovery, Catering, Banquets, Fine Dining, Food & Beverage, Restaurant Management, Convention Services, Banquet Operations, Menu Development, Leisure, Restaurants, F&B Operations, Menu Engineering, F&B Management, Culinary Skills, Meeting Planning, Cost Control, Recipes, Menu Costing, Cuisine
Education
Universidad Nueva Esparta 1997 — 2002
Administracion de Empresas Turisticas
Colegio La Salle La Colina, Caracas - Venezuela 1988 — 1996
Bachelor of Science (BS)
Texas Instruments February 2015 - Present
Texas Instruments February 2013 - Present
Texas Instruments March 2011 - February 2013
Lyondell Basell Advanced Polyolefins March 2008 - March 2011
Solvay Engineered Polymers June 2005 - February 2008
Barnes and Noble December 2004 - June 2005
Institute of Energy Conversion June 2001 - August 2001
InterContinental Hotels Group 1998 - 2000
Skills
SAP, Materials Management, Procurement, Inventory Management, Production Planning, Program Management, Training, Access, Cross-functional Team..., Manufacturing, Project Management, Strategic Planning, collaborative with..., Microsoft Office, Microsoft Excel, Intercultural..., Interpersonal...
Education
The University of Texas at Dallas 2002 — 2003
BSEE, Engineering, 3.46
University of Delaware 2000 — 2001
None, Engineering
Continuum South Beach June 2014 - Present
The Ocean Club, Key Biscayne February 2009 - Present
InterContinental Hotels Group June 1986 - January 2009
Skills
Hospitality Management, Resorts, Property Management, Pre-opening, Budgets, Contract Negotiation, Hospitality Industry, Revenue Analysis, Hospitality, Customer Service, Customer Satisfaction, Facilities Management, Food, Front Office, HVAC, Leadership, Management, Operations Management, Process Scheduler, Property Management..., Purchasing, Recruiting, Team Building, Hotel Management
Education
Universidad Libre de Colombia 1974 — 1980
Engineer's Degree, Industrial Engineering, Industrial Engineer
Graybar International October 2013 - Present
Graybar International January 2013 - October 2013
Ferguson Enterprises September 2009 - December 2010
Graybar International Puerto Rico June 2007 - July 2009
InterContinental Hotels Group March 2006 - May 2007
Ferguson Enterprises January 2004 - February 2006
Primerica Financial Services June 2003 - January 2004
Skills
Manage quality of the..., Financial Analysis, Forecasting, Budgets, Microsoft Excel, Microsoft Office, Outlook, Human Resources, Customer Service, Accounts Payable, Account Reconciliation, Accounting, Accounts Receivable, Finance, Invoicing, Peachtree, QuickBooks, Risk Management, Time Management, Strategic Planning
Education
Universidad Del Este 2008 — 2012
Master of Business Administration (MBA), Accounting
Universidad Del Este 2004 — 2008
Bachelor of Business Administration (BBA), Accounting and Business/Management, 3.85
InterContinental Hotels Group May 2010 - Present
Wyndham Worldwide September 2007 - January 2010
Cendant October 2003 - August 2007
WebMD January 2001 - July 2003
Weichert Realtors July 1998 - December 2000
OmniPoint Communications June 1997 - July 1998
Hospitality Franchise System (HFS) June 1996 - June 1997
Skills
Variance Analysis, General Ledger, Account Reconciliation, Accounts Receivable, Internal Controls, Accounting, Financial Reporting, Accounts Payable, Accruals, Auditing, Tax, Payroll, Financial Audits, Forecasting, Financial Statements, Budgets, Invoicing, Revenue Analysis
Education
Tiffin University 1992 — 1996
Bachelors of Business Administration, Accounting
Omni Mont-Royal 2008 - Present
InterContinental Montréal March 2008 - June 2012
InterContinental Hotels Group 2008 - June 2012
Hôtel Château-Bromont 2005 - 2005
Le Meridien & Château Versailles 1999 - 2003
Four Seasons Hotels and Resorts 1983 - 1985
Skills
Leadership, Hotels, Hospitality Industry, Tourism, Hospitality, Resorts, Meeting Planning, Banquets, Catering, Rooms Division, Corporate Events, Pre-opening
Education
1980 — 1983
B.A.C, Histoire de l'Art
InterContinental Hotels Group October 2010 - Present
InterContinental Hotels Group April 2007 - October 2010
InterContinental Hotels Group August 1991 - April 2007
IBM August 1990 - June 1991
Aetna October 1989 - August 1990
Texas Education Agency October 1985 - October 1989
Lockheed Martin June 1983 - October 1985
Skills
Database Administration, Databases, Disaster Recovery, SQL, Data Warehousing, Oracle, Business Intelligence, Performance Tuning, Windows Server, ETL, Database Design, SDLC, Business Analysis, Data Modeling
Education
St. Edward's University 1984 — 1986
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio 1977 — 1981
Bachelor of Business Administration (BBA), Finance, General
Fineman PR November 2014 - Present
DOT Communications August 2012 - October 2014
Deutsch June 2012 - August 2012
MAIP 2012 - 2012
InterContinental Hotels Group 2009 - 2010
ARCO Publicidad May 2009 - July 2009
Skills
Integrated Marketing, Public Relations, Advertising, Social Media, Management, Social Media Marketing, Media Relations, Sales, Project Management, Account Management, Marketing, Digital Marketing, Strategic Communications, Multicultural Marketing
Education
Universidad de Puerto Rico 2009 — 2012
Advertising and PR, Communication and Media Studies, Bachelor's
Omni Hotels May 2010 - Present
Omni Hotels August 2000 - May 2009
InterContinental Hotels Group February 1993 - August 2000
Skills
Spanish/English, Knowledge Microsoft..., Birch Street experience, Wine, Customer Service, Event Management, Marketing, New Business Development, Purchasing, Sales Management, Inventory Management, Hotels, Forecasting, Food, Procurement, Management, Banquets, Fine Dining, Hospitality, Cost Control
Education
Universidad de San Carlos de Guatemala 1984 — 1986
undergraduate, Business Administrations
Private College 1980 — 1983
Associate, Accounting
ADT Security Services June 2011 - Present
InterContinental Hotels Group October 2006 - June 2011
Education
East University Puerto Rico 2008 — 2011
BA, Computerized Information Systems
University of Puerto Rico 2005 — 2008
BA, Computer Science
InterContinental Hotels Group March 2004 - Present
Skills
Sales, Hospitality, Tourism, Hotels, Customer Service, Event Management, Hospitality Industry, Hospitality Management, Event Planning, Revenue Analysis
Education
Trident Technical College
Associate's degree, Hospitality and Tourism Management
InterContinental Hotels Group January 2012 - Present
Sprint February 2010 - January 2012
Education
Trident Technical College
Bachelor's degree, Early Childhood Education and Teaching
InterContinental Hotels Group November 2011 - Present
Education
GORDEN H GARRETT HIGH SCHOOL
Trident Technical College