Experience
SIGNATURE GRAND  May 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc.   November 2013 - May 2015
DREAM HOTEL MIAMI BEACH   2012 - February 2013
InterContinental Hotels Group   2007 - 2011
FONTAINEBLEAU HOTELS AND RESORTS   2004 - 2007
CONDADO PLAZA HOTEL AND CASINO (CONRAD HILTON)   1998 - 2004
THE RITZ CARLTON HOTEL LAGUNA NIGUEL   1995 - 1998

Skills
Hotels, Food & Beverage, Hospitality Industry, Restaurants, Catering, Banquets, Menu Development, Budgets, Forecasting, Management, Team Building, Customer Service, Marketing, Tourism, Leadership, Food, Training, Operations Management, Hospitality, Customer Satisfaction, P&L

Education
Florida International University   1991 — 1992
Bussines Administration

Universidad del Sagrado Corazón   1989 — 1990
COMUNICATIONS

Experience
Crowne Plaza Suites Houston   August 2013 - Present
Four Seasons Hotels and Resorts  April 2012 - August 2013
University of Houston  January 2012 - May 2012
Le Procope Lounge   February 2011 - August 2011
Florida International University  September 2007 - May 2011
China Wine and Food Festival Committee   September 2010 - September 2010
InterContinental Hotels Group   March 2010 - September 2010
ARAMARK  May 2008 - September 2008

Skills
Certification of China..., Servsafe Certificate, Microsoft Office, Hospitality Management, Hospitality, Hospitality Industry, Food & Beverage, Hotel Management, Hotels, Event Planning, Event Management, Front Office, PowerPoint, Customer Service, Restaurants, Microsoft Word, Microsoft Excel, Banquets, Micros, Social Media, Catering, Teamwork, Restaurant Management, Culinary Skills, Revenue Analysis, Negotiation, Food Service, Time Management, Bartending, Leadership, Public Relations, Marketing, Customer Satisfaction, English, Food Safety, Accounting, Editing

Education
University of Houston   2011 — 2013
Master of Science (M.S.), Hospitality Management, GPA 3.7

Florida International University   2007 — 2011
Bachelor of Science, Hospitality and Tourism Management, GPA 3.4

Tianjin University of Commerce   2007 — 2011
Bachelor of Business, Business

Experience
Yoga Niss   October 2012 - December 2013
Four Seasons Hotels and Resorts  January 2011 - October 2012
Layia Hospitality   May 2010 - December 2011
InterContinental Hotels Group   January 2008 - February 2010
Green 9 Golf & Beach Resort Casablanca   November 2005 - December 2006
Fundación Maquipucuna   May 2004 - May 2005
The Wall Street Institute   January 2002 - February 2004

Skills
Negotiation, Delphi, Microsoft Office, Competitive Analysis, Online Research, Opera, Hotels, Hospitality, Hospitality Industry, Hospitality Management, Tourism, Hotel Management, Management, Leadership, Strategic Planning, Banquets, Marketing Strategy, Resorts, Pre-opening, Strategy, Marketing, Public Relations, Yoga, CRM, Budgets, Yield Management

Education
Les Roches International School of Hotel Management   2006 — 2007
MBA

Pontificia Universidad Católica del Ecuador   2000 — 2004
Major

Florida International University   1998 — 1999

Experience
Silver Cloud Hotels   August 2013 - Present
InterContinental Hotels Group   2010 - 2012
Hilton Garden Inn  2007 - 2010
Meadowlake Resort   2006 - 2007
Silver Cloud Inn   2003 - 2006

Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Public Speaking, Budgets, Editing, Team Building, Sales, Public Relations, Event Management, Inventory Management, Marketing Strategy, Coaching, Marketing, New Business Development, Financial Analysis, Windows, English, Management, Revenue Analysis, Hotels, Hospitality, Hospitality Management, Front Office

Education
Cornell University   2007 — 2008
Master Certificate (Continuing Education), Hospitality Administration/Management

University of Washington, Michael G. Foster School of Business   2003 — 2006
Bachelor of Science (BS), Business, Management, Marketing, and Related

Flathead Valley Community College   1999 — 2001
Transfer, Architecture

Experience
InterContinental Hotels Group   September 2013 - Present
Four Points by Sheraton  December 2011 - July 2013
Millennium Hotels and Resorts  August 2010 - January 2012
Dolce Hotels & Resorts  September 2009 - August 2010
LQ Management LLC  April 2007 - September 2009
Sheraton Stamford  March 2005 - October 2006
Holiday Inn Downtown Stamford   2005 - 2006

Skills
Hotels, Revenue Analysis, Hospitality Management, Forecasting, Bilingual/Fluent in..., Opening New Locations, Hotel Management, Hospitality Industry, Sales, OnQ, Contract Negotiation, Banquets, Customer Satisfaction, Yield Management, Front Office, Marketing, Opening Hotels, Rooms Division, Resorts, Hospitality, Budgets, Catering, Trade Shows, Leadership, Convention Services, Property Management..., Hotel Booking, Tourism, Restaurants

Education
Fairfield University   1999 — 2003
B.S., Business Management

Experience
1 Hotels  February 2015 - Present
ReservHotel   June 2013 - Present
Hilton Hotels Worldwide  November 2011 - May 2013
Hilton Hotels Worldwide  October 2010 - November 2011
InterContinental Hotels Group   January 2010 - August 2010

Skills
Logistics Management, Event Management, Food & Beverage, Hospitality, Hotel Administration, Hotel Management, Project Planning, Project Management, Travel Arrangements, Business, Business Development, Leisure Travel, Front Office, Hospitality Industry, Sales Management, Hospitality Management, Event Planning, Hotels, Program Management, Business Travel, Restaurants

Education
University of New Orleans   2009 — 2010
Master of Science (M.S.), Hospitality Administration/Management

Florida International University   2005 — 2007
Bachelor of Arts (B.A.), International Business

Experience
Four Points by Sheraton  August 2015 - Present
The Ritz-Carlton Hotel Company, L.L.C.   July 2014 - July 2015
InterContinental Hotels Group   August 2013 - February 2014
InterContinental Hotels Group   September 2011 - August 2013
One Bal Harbor Resort & Spa  May 2011 - August 2011

Skills
Strategic Communications, Psychology, Hospitality, Front Office, Hospitality Management, Hotel Management, Event Planning, Hospitality Industry, Hotels, Resorts, Rooms Division, Micros, Food & Beverage, Banquets, Training, Leadership, Revenue Analysis, Pre-opening, Catering, Restaurants, Guest Service Management, Fine Dining, Property Management...

Education
Florida International University   2009 — 2011
Bachelor of Science, Hospitality Management

Harford Community College   2005 — 2008
AA Degree, Criminal Law

Experience
Mellon Capital  June 2015 - Present
Mellon Capital  January 2014 - Present
Mellon Capital Management  November 2012 - January 2014
Gap Inc./Banana Republic   May 2012 - August 2012
BlackRock  February 2011 - March 2012
InterContinental Hotels Group   May 2010 - August 2010
Puma  September 2009 - December 2009
Beach Sports   June 2004 - September 2009
LA Food Show   June 2007 - January 2009
CBS News  January 2006 - February 2006

Skills
Social Media, Marketing Strategy, Social Media Marketing, Microsoft Excel, Market Research, Marketing, PowerPoint, Online Advertising, Microsoft Office, Marketing Communications, Spanish

Education
Endicott College   2009 — 2010
Masters, Business Administration

Endicott College   2005 — 2009
Bachelor of Science, Business Administration/Marketing

Experience
InterContinental Hotels Group   Front Desk Agent/Night AuditorInterContinental Hotels GroupAugust 2011 - Present
Fort Gordon Army Lodging   April 2010 - August 2011
Southeastern Burn Foundation   April 2008 - March 2010
McDuffie County Board of Commissioners   September 2006 - May 2008

Skills
Front Office, Property Management..., Rooms Division, MICROS, Guest Service Management, Opera, Reservations, Customer Service, Hospitality, Hospitality Management, Revenue Analysis, Hospitality Industry, Hotels, Tourism, Resorts, Pre-opening, Hotel Booking, Customer Satisfaction, Food & Beverage

Education
Everest University-South Orlando   2012 — 2014
Bachelor's degree, Accounting and Finance

Robeson Community College   2004 — 2006
Associate's degree, Business Administration and Management, General

Robeson Community College   2002 — 2004
Associate's degree, Office Systems Technology

Experience
JC Cellars   January 1997 - Present
Ernst & Young  1997 - 2000
Valleywide Bank   1994 - 1997
InterContinental Hotels Group   June 1991 - August 1994
Laventhol & Horwath  1989 - 1991

Skills
Accounting, Inventory Management, Wineries, Business Planning

Education
Florida International University   1985 — 1987
MA, Hospitality Management

The University of Texas at Austin   1980 — 1982
Bachelor of Arts (BA), Scandinavian Studies

Experience
Sofitel Miami Hotel   November 2014 - Present
InterContinental Hotels Group   October 2011 - October 2014
Florida International University  April 2010 - October 2011

Skills
Hospitality Management, Hotels, Front Office, Hospitality, Hospitality Industry, Hotel Management, Resorts, Micros, Tourism, Opera, Customer Service

Education
Florida International University   2009 — 2013
Bachelor of Science (B.S.), Hospitality Administration/Management

Experience
The Mansions At Acqualina   January 2015 - Present
Hilton Worldwide  February 2014 - January 2015
b2 miami downtown hotel   June 2013 - February 2014
Lord Balfour Hotel   March 2013 - September 2013
Kokua Hospitality, LLC  December 2012 - March 2013
Crestline Hotels & Resorts  May 2012 - December 2012
InterContinental Hotels Group   March 2012 - May 2012
Hampton  January 2012 - March 2012
Morgans Hotel Group  April 2011 - December 2011
InterContinental Hotels Group   January 2005 - March 2011

Skills
HVAC Controls, Electrical, Kitchen, Laundry Equipment Repair, Carpentry, Tile Setting, Blueprint Reading, Decorative Painting, Rebranding of Hotels, High Pressure Vessel {..., HotSOS, Guestware, PM Works, Opening Hotels, Pritchett controls, Renovation, Team Building, Onity locks, Hotels, Fire Sprinkler Systems, Internet, Fire Extinguisher, Property Management..., Customer Satisfaction, Facilities Management, Electricians, Hospitality, Painting, Tiles, Employee Training, Department Budgeting, Hotel Management, Budgets, Hospitality Industry, Hospitality Management, Pre-opening, Cost Control, Revenue Analysis, Training, HVAC, Management, Resorts, Contract Negotiation, Customer Service, Yield Management, Rooms Division, Leadership, Front Office, Restaurants, Food

Education
CES   2015 — 2015
AFO Certification, Aquatic operator

Gold Coast Realty   2015 — 2015
CAM, Condominium Association Manager

American Hotel and Lodging   2014 — 2014
Certified Hospitality Facilities Excutive, CEOE

Ferris State University   1995 — 1996
Heating Ventilation Air Conditioning, HVAC

Robert Morgan Educational Center   1983 — 1985
Drafting and Blueprint reading, Drafting and Design Technology/Technician, General

University of South Florida   1981 — 1982
Bail bonds, Bailbonds

Experience
IHG - InterContinental Hotels Group  October 2014 - Present
IHG - InterContinental Hotels Group  February 2014 - October 2014
InterContinental Hotels Group   September 2011 - February 2014
InterContinental Hotels Group   September 2010 - October 2011
Starwood Hotels & Resorts Worldwide, Inc.   July 2007 - July 2009
Starwood Hotels & Resorts Worldwide, Inc.   February 2007 - July 2007
Starwood Hotels & Resorts Worldwide, Inc.   September 2004 - February 2007
Starwood Hotels & Resorts Worldwide, Inc.   2005 - 2007
Le Meridien Hotels & Resorts  June 2002 - August 2004
InterContinental Hotels Group   July 1999 - November 2000

Skills
Hotels, Marketing Strategy, Revenue Analysis, Hotel Management, Hospitality Industry, Competitive Analysis, Resorts, Trade Shows, Yield Management, Business Travel, Hospitality, Leisure, Hospitality Management, Hotel Booking, Tourism, Pre-opening, Property Management..., Convention Services, Opening Hotels, Rooms Division, Food & Beverage, Front Office, Guest Service Management, OnQ, Lodging, Meeting Planning, Banquets, Revenue Forecasting

Education
Florida International University
Marketing & International Business

Experience
Constant Analytics, Inc.   May 2013 - Present
BBDO  November 2011 - October 2013
Bennett Kuhn Varner  May 2009 - November 2011
Twenty-Ten Analytics   October 2007 - November 2008
Centex Homes  2004 - 2007
InterContinental Hotels Group   1999 - 2004
Arthur Andersen  1997 - 1998

Skills
Analytics, CRM, Customer Insight, Database Marketing, Digital Marketing, Direct Marketing, Email Marketing, Google Analytics, Integrated Marketing, Interactive Marketing, Lead Generation, Marketing, Marketing Research, Marketing Strategy, Predictive Analytics, Predictive Modeling, Segmentation, Web Analytics

Education
Fairfield University   1993 — 1997
Bachelor of Arts, Economics

Experience
InterContinental Hotels Group   June 2013 - Present
InterContinental Hotels Group   2012 - June 2013
21c Museum Hotels  2009 - 2011
Mrs. Potter's Coffee Lounge and Cafe   2009 - 2010
POP II, LLC   2004 - 2008

Skills
Corporate Social..., Sustainability, Fundraising, Management, Nonprofits, Public Relations, Public Speaking, Project Management, Hospitality, Business Strategy

Education
Emory University - Goizueta Business School   2011 — 2013
Master of Business Administration (MBA), Marketing Analytics, Social Enterprise

New York University   2002 — 2006
BM, Classical Instrumental Performance

Experience
InterContinental Hotels Group   October 2007 - Present
WRH Realty Services   October 2005 - October 2007

Skills
Outstanding Customer..., Inside Sales

Education
Everest Institute-Jonesboro   2007 — 2009
Medical Assistant, Medical/Clinical Assistant

Experience
Identidad Telecom   March 2015 - Present
Hyatt Regency Coral Gables  August 2014 - March 2015
Hyatt Regency Coral Gables  May 2014 - August 2014
Hyatt Regency Coral Gables  January 2014 - May 2014
Mandarin Oriental Hotel Group  September 2013 - January 2014
Hyatt Regency Coral Gables  August 2011 - September 2013
InterContinental Hotels Group   August 2010 - May 2011
Custer State Park Resort   March 2010 - August 2010

Skills
Hotels, Hospitality, Hospitality Management, Hospitality Industry, Front Office, Food & Beverage, Micros, Resorts, Property Management..., Banquets, Restaurants, Customer Satisfaction, MICROS

Education
Florida International University   2010 — 2013
Hospitality Management, Hospitality Administration/Management, GPA 3.78

Miami Dade College   2008 — 2010
Associate of Arts (A.A.), Hospitality Administration/Management, GPA 3.9

Experience
The Ritz-Carlton, Tysons Corner  May 2014 - Present
The Ritz-Carlton, Tysons Corner  December 2009 - Present
The Ritz-Carlton, Tysons Corner  April 2013 - July 2013
The Ritz-Carlton, Tysons Corner  October 2007 - December 2009
The Ritz-Carlton New York, Battery Park  June 2007 - October 2007
InterContinental Hotels Group   July 2006 - August 2006

Skills
Hotels, Hospitality Management, Hospitality Industry, Hotel Management, Hospitality, Front Office, Microsoft Office, Sales, Opera, Training, Revenue Analysis, Event Planning, Leadership, Event Management

Education
Fairfield University   2003 — 2007
Bachelor of Science, Management and Marketing

Experience
The Hotel Group  June 2007 - Present
The Hotel Group  October 2012 - December 2013
Holiday Inn Select Downtown St. Louis   February 2004 - May 2007
Holiday Inn Atrium Plaza   November 1999 - January 2004
InterContinental Hotels Group   May 1990 - October 1999

Skills
Social Media, Social Networking, Event Management, Marketing, Budgets, Event Planning, Customer Service, Team Building, Social Media Marketing, Strategic Planning, Marketing Strategy, Entrepreneurship, Public Speaking, Public Relations, Leadership, Advertising, New Business Development, Sales, Marketing Communications, Sales Management, Negotiation, Customer Satisfaction, Food & Beverage, Front Office, Hotels, Tourism, Hospitality Management, Hotel Management, Hospitality, Hospitality Industry

Education
Ferrum College   1988 — 1990
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies

Experience
First Advantage  May 2013 - Present
InterContinental Hotels Group   August 2008 - February 2013
RARE Hospitality International, Inc  September 2002 - May 2008
Atlantic Sugar Association   August 1995 - February 2002
KPMG  September 1992 - August 1995

Skills
Sarbanes-Oxley Act, Internal Controls, Internal Audit, Enterprise Risk..., Auditing, IT Audit

Education
Florida Atlantic University   1989 — 1993
Bachelor of Business Administration (B.B.A.), Accounting

Experience
IBC Hotels   June 2015 - Present
Pegasus Solutions  October 2009 - November 2014
Open Hospitality  October 2009 - November 2014
InterContinental Hotels Group   October 2008 - October 2009
Oceans Casino Cruises   2005 - 2008
Sound Hospitality Management  2004 - 2005
Cooper Companies  2002 - 2004
Boca Resorts Inc- The Registry Resort & Club (Naples Grand Beach Resort) Naples, FL   2000 - 2002
Hilton Worldwide  February 1997 - September 2000
Greater Palm Springs Convention & Visitors Bureau  May 1993 - February 1997

Skills
Hotels, Resorts, Sales Management, Online Advertising, Sales, Revenue Analysis, Yield Management, Hospitality Industry, Hospitality Management, Hospitality, Hotel Management, Marketing, Pre-opening, Leisure, Tourism, Sales & Marketing..., Rooms Division, Budgets, Lodging, Trade Shows, Property Management..., Restaurants, Marketing Strategy, Food & Beverage, Event Management, Front Office, Customer Satisfaction, Market Planning, Forecasting, Contract Negotiation, Online Marketing, Team Building, Management, Training, Corporate Events, Tactical Sales Planning, Hotel Booking, Convention Services, Revenue Forecasting, Meeting Planning, Strategy, Opening Hotels, Selling, Incentives, OnQ, Online Travel, Income Statement, Catering, Travel Management, Business Travel

Education
Florida International University - College of Business Administration   2013 — 2016
MBA (Chapman Graduate School of Business), Business, Management and Education

University of Wisconsin-Stout   1985 — 1989
BS Hotel and Restaurant Management, Hospitality and Tourism

Experience
Hilton Hotels & Resorts  April 2015 - Present
Marriott International Airport   February 2014 - Present
InterContinental Hotels Group   September 2007 - February 2014
Sunset at the Palms   2006 - 2007
DoubleTree by Hilton  2005 - 2006
Choice Hotels International  2005 - 2006
Choice Hotels International  2002 - 2005

Skills
Hospitality Management, Management, Customer Satisfaction, Training, Hotels, Human Resources, Budgets, Sales, Front Office, Pre-opening, Hiring, Customer Service, Team Building, Opera, Property Management..., Leadership, Rooms Division, MICROS

Education
Fayetteville Technical Community College

Experience
InterContinental Hotels Group   September 2010 - Present
Hyatt Hotels Corporation  November 2007 - November 2009
University Credit Union  October 2006 - November 2007

Skills
Food & Beverage, Customer Service, Event Management, Hotels, Microsoft Excel, Microsoft Office, Hotel Management, Micros, Hospitality Management, Event Planning, Hospitality, Sales, Banquets, Budgets, Customer Satisfaction, Resorts, MICROS

Education
Florida International University   2012 — 2014
Bachelor in Business Administration-, International Business and minor in Finance

Miami Dade College   2009 — 2012
Associate of Arts (A.A.), Business Administration and Management, General

Experience
Taylor English Duma LLP  April 2013 - Present
The Saylor Law Firm LLP   March 2008 - April 2013
Duane Morris LLP  2007 - 2008
InterContinental Hotels Group   1995 - 2007
Deloitte  1984 - 1995
Internal Revenue Service  1980 - 1984

Skills
International Tax, Tax, Tax Law, Mergers & Acquisitions, Tax Advisory, Corporate Law, Tax Research, Tax Accounting, Auditing, Finance, Restructuring, Corporate Tax, Litigation, Trusts, Estate Planning, State Tax, CPA, Income Tax, Cross-border..., US Tax, Private Equity, Corporate Governance, Mediation, Due Diligence, Transfer Pricing, Tax Dispute Resolution, Partnership Taxation, Estate Tax Planning, Appeals, Partnership Tax, Joint Ventures, Historic Rehabilitation..., New Markets Tax Credits, Renewable Energy Tax..., Tax Audits and Appeals, Tax Controversy..., Criminal Tax Defense, State and Local Taxes

Education
Emory University School of Law   1980 — 1984
Master of Laws, Taxation

Rutgers University School of Law - Camden   1977 — 1980
Juris Doctor, Law

Queens College   1974 — 1977
Bachelor of Arts, Accounting and Political Science

Experience
Levy Restaurants  July 2013 - Present
Holiday Inn Austin Midtown   November 2012 - March 2013
University Club of Chicago  July 2003 - September 2012
InterContinental Hotels Group   December 2000 - July 2003
InterContinental Hotels Group   December 2000 - July 2003
Ritz-Carlton Chicago (A Four Seasons Hotel)   May 2000 - December 2000
Tropicana Resort & Casino  October 1994 - May 2000

Skills
Hotels, Hospitality, Catering, Hospitality Industry, Food & Beverage, Event Planning, Corporate Events, Meeting Planning, Conference Coordination, Banquets, Hospitality Management, Email Marketing, Menu Development, Sales Management, Employee Training, Budget Process, Revenue Forecasting, Office Management, Trade Shows, Food, Management, Restaurants, Hotel Management, Resorts, Pre-opening, Budgets, Customer Service, Micros, Fine Dining, Customer Satisfaction, Weddings, Revenue Analysis, Restaurant Management

Education
Ferris State University   1989 — 1994
BS, Finance

Experience
Draeger's Markets   April 2015 - Present
Hakkasan Group  August 2014 - January 2015
InterContinental Hotels Group   July 2010 - July 2014
InterContinental Hotels Group   December 2008 - July 2010
Perbacco Restaurant   January 2007 - August 2008
Wine Cask  August 2006 - September 2007

Skills
Wine Tasting, Wine, Food & Beverage, Food, Restaurants, Fine Dining, Menu Development, Hospitality Industry, Hospitality, Cuisine, Culinary Skills, Event Management, Alcoholic Beverages, Banquets, Food Pairing, Wineries, Bartending, Restaurant Management, Hotels, Food Service, Hospitality Management, Event Planning, Beer, Purchasing, Wine & Spirits Industry, Wine Labels, Catering, Wine Lists, Cocktails, Micros, Pre-opening, Beverage Industry, New Restaurant Openings, Hotel Management, Resorts, Menu Costing, Gourmet, Gastronomy, Revenue Analysis, Cooking, Italian cuisine, Front Office, Menu Engineering, Recipes, Tourism, Opening Hotels

Education
Wine & Spirit Education Trust   2007 — 2009
Advanced, Wine, "Merit"

Court of Master Sommelier   2007 — 2007
Certified Sommelier, WIne

Fairleigh Dickinson University   2002 — 2004
Bachelor of Arts, Hotel, Restaurant and Tourism Management

Experience
Ontario Restaurant Hotel and Motel Association (ORHMA)   April 2008 - Present
InterContinental Hotels Group   December 1981 - April 2008

Skills
Food & Beverage, Team Management, Hospitality, Hotels, Hospitality Industry, Restaurants, Tourism, Food Service, Hospitality Management, Resorts, Event Management, Sales Management, Pre-opening, New Business Development, Restaurant Management, Menu Development, Marketing Strategy, Event Planning, Culinary Skills, Operations Management, Wine, Leadership, Revenue Analysis, Front Office, Food, Leadership Development, Income Statement, Banquets, Customer Satisfaction, Hotel Management, Marketing, Team Building, Management, Yield Management, Fine Dining, Catering, Meeting Planning, Customer Service, P&L, Opening Hotels, Leisure

Education
Emory University - Goizueta Business School

Purdue University

Sault College of Applied Arts & Technology

Experience
InterContinental Hotels Group   August 2008 - Present
Bob Evans  June 2005 - August 2008
Holiday Inn Hotel & Suites  April 2003 - March 2005
Walt Disney World  August 1999 - January 2000

Skills
Hospitality Industry, Hospitality Management, Hotel Management, Pre-opening, Hospitality, Resorts, Food & Beverage, Customer Satisfaction, Hotels, Revenue Analysis, Tourism, Training

Education
Ferris State University

Experience
Southern Wine & Spirits  January 2014 - Present
Caring Heart Residential Group Home   February 2012 - May 2013
InterContinental Hotels Group   December 2011 - April 2012
Catalina Hotel and Beach Club   May 2010 - June 2011
Outback Steakhouse  December 2007 - June 2011
OSI Restaurant Partners  May 2006 - August 2008

Skills
Restaurants, Food & Beverage, Hospitality, Catering, New Restaurant Openings, Food Service, Hospitality Management, Customer Service, Customer Satisfaction, Sales

Education
Florida International University   2009 — 2011
MS, Hospitality and Tourism Management

University of Miami   2005 — 2009
BA, Sociology, Business Management and Organization

Experience
The Home Depot  January 2011 - Present
Launch Interactive, LLC   2013 - 2014
InterContinental Hotels Group   July 2010 - January 2011
The Home Depot  July 2007 - July 2010
Yellowbook  2006 - 2007
The New York Times  August 1999 - 2003

Skills
Web Design, Interaction Design, Illustrator, Advertising, Graphics, Adobe Creative Suite, Online Advertising, Management, Social Media, User Interface

Education
Full Sail University   2004 — 2005
Specialized AS, Digital Media Design

Florida Agricultural and Mechanical University   1992 — 1998
BS, Graphic Design

Lake Weir HS

Truman HS

I.S. 180

Experience
Independent  October 2009 - Present
InterContinental Hotels Group   2008 - 2012
Sheraton Atlanta Hotel  2005 - 2007
InterContinental Hotels Group   2003 - 2005

Skills
Hospitality Industry, Strategic Financial..., Sarbanes-Oxley Act, Hospitality Management, Pre-opening, Profit Maximization, Revenue Analysis, Financial Reporting, Yield Management, Financial Analysis, Hotel Management, Hotels, Resorts, Property Management..., Meeting Planning, Hospitality, Front Office, Management, Banquets, Food, Hotel Booking, Restaurant Management, Rooms Division, Tourism

Education
Florida International University
BS, Hospitality Management

Experience
The Ritz-Carlton Hotel Company LLC  August 2012 - Present
Fairmont Hotels and Resorts  January 2010 - November 2012
Hyatt Regency Toronto  2009 - 2009
Park Hyatt Toronto  2008 - 2008
InterContinental Toronto Yorkville  2007 - 2008
InterContinental Hotels Group   2003 - 2005

Skills
Rooms Division, Front Office, Hotel Management, Pre-opening, Hospitality Industry, Hospitality Management, Hotels, Micros, Hospitality, Tourism, Concierge Services, Opera, Opening Hotels, Pre-opening experience, Guest Recovery

Education
Fanshawe College   1999 — 2001
Hotel Management, Hotel, Motel, and Restaurant Management

Western University   1995 — 1999
BA, Cross Disciplinary Studies

Antwerp international School   1989 — 1994
High School Diploma, High School/Secondary Diplomas and Certificates

Experience
H & H Project Management Consultants   July 2012 - Present
Wipro Technologies  April 2010 - July 2012
Deloitte Consulting  January 2008 - April 2010
InterContinental Hotels Group   October 2006 - October 2007
Bellsouth (Consultant)   January 1995 - October 2006
IBM  1982 - 1994

Skills
PMP, PMO, Program Management, Integration, Change Management, Risk Management, Requirements Analysis, Management, Project Management, Project Planning, Business Process..., Cross-functional Team..., Business Intelligence, Process Improvement, Project Portfolio..., Business Process, Enterprise Software, CRM, Vendor Management, SDLC, Leadership, Strategy, IT Strategy, Quality Assurance, Business Analysis, Requirements Gathering, Testing, Software Documentation, Team Leadership

Education
Keller School of Management   1998 — 2000
Master's degree, MBA

Florida Agricultural and Mechanical University   1977 — 1980
Bachelor of Science (BS), Information Technology

Experience
Sheraton  June 2014 - Present
The Jogging Concierge Blog   August 2010 - Present
Tillingers Concierge  January 2013 - March 2014
Fairmont Copley Plaza  September 2010 - January 2013
InterContinental Hotels Group   April 2009 - September 2010
Crowne Plaza Hotel  March 2008 - October 2008
The Charles Hotel  June 2007 - February 2008
The Charles Hotel  July 2006 - June 2007
Fairmont Copley Plaza  September 2005 - December 2005
Harborside Hotel and Marina   May 2004 - August 2004

Skills
Hotels, Catering, Hospitality, Tourism, Concierge Services, Hospitality Industry, Baking, Event Management, Food & Beverage, Customer Engagement, Running, Time Management, Hospitality Management, Blogging, Front Office, MICROS, Event Planning, Customer Service, Hotel Management

Education
Endicott College   2002 — 2006
Bachelor of Science, Hospitality and Tourism Administration

Nipmuc Regional High School   1998 — 2002
Diploma

Experience
InterContinental Hotels Group (IHG®)   July 2015 - Present
IHG - InterContinental Hotels Group  November 2014 - June 2015
InterContinental Hotels Group   November 2012 - November 2014
XV Beacon Hotel  May 2011 - November 2012
Endicott College  August 2010 - May 2011
Essex County Club  September 2007 - February 2011
Fairmont Hotels and Resorts  September 2009 - December 2009
Chifley Hotels   January 2009 - January 2009
Solomon & Associates, LLC   January 2008 - January 2008
Alstom Power  January 2007 - January 2007

Skills
Time Management, Front Office, Restaurants, Hospitality Industry, Micros, Facebook, Teamwork, Outlook, Management, Banquets, Organization, Leadership, Team Leadership, Administrative...

Education
Endicott College   2010 — 2011
MBA, Business Administration and Management, General

Endicott College   2006 — 2010
Bachelors in Hospitality Management, Concentration in Event Management

International College of Management, Sydney   2009 — 2009
Study Abroad, Events

Experience
VigorousMe.com   August 2012 - Present
Lennar  September 2014 - April 2015
Univision Communications Inc.  June 2014 - October 2014
Florida International University  May 2010 - January 2014
iShowBusiness TV   September 2013 - November 2013
Univision  February 2011 - June 2011
InterContinental Hotels Group   2008 - 2010
Bank of America  July 2005 - July 2008

Skills
Social Networking, Social Media, Editing, Event Management, Marketing, Spanish, Advertising, Customer Service, Social Media Marketing, Interviews, Public Relations, Blogging, Modeling, Photoshop, Video, Research, Television, Event Planning, Press Releases, Creative Writing, Copywriting, Microsoft Office, Microsoft Excel, Teamwork, Management, Media Relations, Online Marketing, Nutritional Counseling, Final Cut Pro, Photography, Broadcast, Film Production, News Writing, International Relations, SEO, Promotions, WordPress, Interview Skills, Italian, Microsoft Publisher, Journalism, Facebook, Publishing

Education
Florida International University   2009 — 2013
Bachelors Degree, Mass Communication and Journalism

Miami Dade College   2006 — 2008
Associate of Arts (AA), Communication, Journalism, and Related Programs

Experience
Givaudan  January 2015 - Present
Condition Culture  January 2014 - December 2014
Condition Culture  August 2013 - January 2014
InterContinental Hotels Group   January 2011 - August 2013

Skills
Sales, Social Media, Fragrance, Social Networking, Product Development, Merchandising, Event Planning, Trade Shows, Visual Merchandising, Retail, Microsoft Excel, Hospitality, Teamwork, Organized Multi-tasker, Meeting Planning, Outlook, PowerPoint, Microsoft Office, Microsoft Word

Education
Florida International University   2012 — 2014
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
FiComm Partners   October 2013 - Present
Investor Solutions, Inc.   July 2012 - July 2013
InterContinental Hotels Group   February 2011 - December 2011
American Apparel  January 2010 - February 2011

Skills
Asset Allocation, Client Services, Mutual Funds, Marketing, Financial Services, Direct Marketing, Segmentation, Analytics, Customer Insight, B2B Marketing

Education
Florida International University   2007 — 2011
Bachelor of Business Administration (B.B.A.), Marketing Research

Louisiana State University

Experience
In The Black Consulting, LLC   February 2010 - Present
InterContinental Hotels Group   October 2008 - June 2009
Kerzner International  February 2002 - August 2008
Ian Schrager Hotels  1999 - 2001
Hilton Worldwide  1997 - 1999
Marriott International  August 1989 - November 1997

Skills
Strategic Financial..., Valuation, Finance, Financial Analysis, Forecasting, Financial Reporting, Budgets, Accounting, Revenue Analysis, Financial Modeling, Hotels, Managerial Finance, Business Development, Risk Management, Cash Flow, Analysis, Due Diligence, Income Statement, Business Strategy, Financial Planning, P

Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA

University of Oxford
Global Enterprise Management

Florida Atlantic University
Bachelors of Science, Accounting

Universidad de Puerto Rico
Spanish Courses: Business Communication, Advanced Accounting and Auditing

Experience
InterContinental Hotels Group   February 2011 - Present
Strategic Experiential Group  November 2009 - July 2011
Doubletree Ocean Point Resort and Spa   August 2008 - September 2009
Larios on the Beach, Gloria Estefan Enterprise   August 2005 - August 2008

Skills
Hotels, Event Management, Hospitality Industry, Food & Beverage, Hospitality Management, Event Planning, Catering, Hotel Management, Trade Shows, Corporate Events, Resorts, Customer Service, Meeting Planning, Pre-opening, Sales Operations, Sales Management, Public Relations, Negotiation, Customer Satisfaction, Marketing Strategy, Restaurants, Banquets, Budgets, Front Office, Recruiting, Training, Leadership, Sales, Tourism, CRM, Human Resources

Education
Longevity Wedding Planning Institute
Certified Wedding & Event Planner

Florida International University   2006 — 2008
B.S., Hospitality Management

Grand Rapids Community College   2003 — 2005
A.A., Business Management

Experience
Hortonworks  June 2013 - Present
Equifax  November 2011 - May 2013
McKesson Provider Technologies  March 2011 - November 2011
InterContinental Hotels Group   May 2008 - May 2011
Fiserv  April 2010 - January 2011
Macy's  November 2009 - May 2010
Wright Express  April 2008 - June 2008
McKesson  May 2007 - June 2008
TSYS Loyalty, Division of TSYS   April 2004 - June 2007
Lancope  March 2002 - April 2004

Skills
Hadoop, Datameer, MapReduce, Cloudera, HBase, Java, Business Intelligence, Big Data, Java Enterprise Edition, Web Services, Agile Methodologies, Spring, SOA, SDLC, XML, Scrum, Cross-functional Team..., Oracle, Integration, Quality Assurance, Software Development, Hortonworks HDP, Solution Architecture, Enterprise Software, Business Analysis

Education
Florida Institute of Technology   1985 — 1989
Aviation Management / Flight Technology

Experience
Isagenix International  December 2013 - Present
Millennium & Copthorne Hotels  January 1998 - September 2000
InterContinental Hotels Group   January 1996 - January 1998

Skills
Sales, Home Based Business, Nutrition, Wellness, Direct Sales, Wellness Coaching, Customer Service, Marketing, Nutritional Counseling, Social Networking, Small Business, Group Training, Stress Management

Education
Fashion Institute of Technology
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
EAST Miami, by Swire Hotels   June 2015 - Present
️JW Marriott Marquis Miami and Hotel Beaux Arts   December 2014 - May 2015
The St. Regis Bal Harbour   April 2014 - December 2014
School Board of Broward County  July 2010 - July 2014
InterContinental Hotels Group   May 2013 - April 2014
Kilwin's Chocolates Franchise, Inc.   October 2012 - May 2013
The Grove Isle Hotel & Spa  May 2012 - October 2012

Education
Florida International University   2010 — 2014
Bachelor of Applied Science (BASc), Hospitality Administration/Management

William T. McFatter High School   2006 — 2010
High School Diploma, Culinary Arts/Chef Training

Experience
Peoples Health  December 2012 - Present
Pan-American Life Insurance Company  August 2010 - December 2012
Pan-American Life Insurance Company  December 2006 - December 2011
InterContinental Hotels Group   August 2006 - December 2006
Royal Sonesta Hotel New Orleans  June 2004 - June 2005

Skills
Financial Analysis, Strategic Financial..., Business Analysis, Insurance, Forecasting, Financial Reporting, Spanish, Customer Service, Microsoft Excel, Microsoft Office, Investments, Strategic Planning, Project Management, PowerPoint, Budgets

Education
University of New Orleans   2005 — 2006
MBA, Finance

University of New Orleans   2001 — 2004
BS, Business Administration; Finance; Hotel, Restaurant & Tourism

Escuela Superior Politécnica del Litoral   1999 — 2001
BS, Economics

Experience
State of Georgia  August 2004 - Present
InterContinental Hotels Group   April 1995 - April 2002
State of Georgia  June 1990 - April 1994

Education
Florida Agricultural and Mechanical University
B.S., Mathematics

Experience
InterContinental Hotels Group   1996 - Present

Education
Florida International University

Experience
IHG  October 1991 - Present
InterContinental Hotels Group   1991 - Present

Education
Florida International University

Experience
InterContinental Hotels Group (IHG®)   October 2015 - Present
InterContinental Hotels Group   October 2012 - October 2015
InterContinental Hotels Group   June 2008 - September 2012
Ketchum  2002 - 2008
Wachovia  1999 - 2002
Wachovia  1996 - 1999

Skills
Brand Development, Marketing Strategy, Integrated Marketing, Brand Management, Strategic Planning, Marketing Research, Marketing Communications, Advertising, Public Relations, Qualitative Research, Brand Awareness, Strategic Communications, Corporate Communications, Quantitative Research, Consumer Marketing, Consumer Insight, Brand Equity, Brand Implementation, Customer Segmentation..., Segmentation, Brand Positioning..., Portfolio Optimization, Brand Architecture

Education
Georgia State University - J. Mack Robinson College of Business
MBA, marketing

The University of Texas at Austin
Double major, advertising

The University of Texas at Austin - The Red McCombs School of Business
BBA, business management

Emory University - Goizueta Business School
Executive Education

Experience
DE PASO GROUP - Owning company of Gourmet Stores. Venezuela and USA.   August 2008 - December 2014
Premier International Hotels   August 2002 - July 2008
Gran Melia Caracas   May 1998 - January 2001
InterContinental Hotels Group   July 1997 - April 1998
InterContinental Hotel Tamanaco Caracas   December 1996 - July 1997
Eurobuilding Hotel & Suites   July 1993 - November 1996
Hotel Tamanaco Intercontinental   October 1990 - November 1992

Skills
Management, Marketing, Event Planning, Travel Management, Customer Service, Training, Sales Management, Competitive Analysis, Program Management, Hotels, Office Administration, Office Management, Business Strategy, Marketing Strategy, Microsoft Office, New Business Development, Sales

Education
Florida International University   2014 — 2016
BBA, Marketing, GPA 3.641

Instituto Universitario de Nuevas Profesiones   1990 — 2001
Associates Degree, Tourism and Hospitality Management, GPA 3.40

Colegio Santo Tomas de Villanueva   1984 — 1989
High School Diploma, Science

Experience
Southern Wine & Spirits of America  October 2014 - Present
Willis  October 2013 - September 2014
Wells Fargo  October 2010 - October 2013
Hay Group  July 2007 - October 2010
InterContinental Hotels Group   September 2005 - August 2007
Earthlink  September 2004 - September 2005
AutoZone Inc.  March 2002 - September 2004
Payless ShoeSource  June 1999 - March 2002
Citibank  August 1995 - August 1998

Skills
Global Rewards, Project Management, Compensation, Expatriate Management, Benefits, Job Evaluation, HR Consulting, HR Strategy, Incentive Programs, Job Analysis, Human Capital Management, Relationship Management, Global Compensation, Global Regulatory..., Deferred Compensation, Employee Benefits, Recruiting

Education
Kansas State University   1998 — 2000
MBA, Finance

Florida International University   1990 — 1994
BA, International Relations

Experience
National Basketball Association  September 2004 - Present
Nike  November 2002 - April 2004
Turner Broadcasting  February 2000 - November 2003
InterContinental Hotels Group   March 1996 - February 2000
AT&T  September 1993 - January 1996

Skills
Trademarks, Intellectual Property, Legal Writing, Contracts, Agreements, Corporate Compliance, Management, Multi-tasking, Litigation, Arbitration, Legal Compliance

Education
New York University   2005 — 2010
MA, Sports Business

Fairleigh Dickinson University   1990 — 1991
Certificate, Paralegal Studies

Mount Saint Mary's College   1987 — 1990
Bachelor of Arts (B.A.), Political Science and Government

Chatham High School   1982 — 1986
High School Diploma

Experience
Diplomat Resort and Spa, A Curio Collection by Hilton   October 2014 - Present
Westin Hotels & Resorts  January 2012 - Present
Starwood Hotels & Resorts Worldwide, Inc.   February 2011 - January 2012
Starwood Hotels & Resorts Worldwide, Inc.   March 2008 - February 2011
InterContinental Hotels Group   November 2006 - March 2008
Kessler Collection  November 2002 - November 2006
Starwood Hotels & Resorts Worldwide, Inc.   2001 - 2002
Endicott College  August 1998 - May 2000

Skills
Resorts, Food & Beverage, Menu Development, Hospitality Management, Hotel Management, Hotels, Revenue Analysis, Hospitality Industry, Banquets, Restaurants, Pre-opening, Micros, Rooms Division, Fine Dining

Education
Endicott College   1998 — 2000
Bachelor, Hospitality

Les Roches International School of Hotel Management   1995 — 1998
Hotel Management Degree, food and Beverage

Emirates International School, Dubai, UAE   1989 — 1995
High School, General Studies

Experience
InterContinental Hotels Group   June 2013 - Present
Royal Caribbean Cruises, Ltd.   2012 - 2013
Royal Caribbean Cruises, Ltd.   2008 - 2011
Celebrity Cruises, Inc.   2006 - 2008
Royal Caribbean Cruises, Ltd.   2005 - 2005
Norwegian Cruise Line  2001 - 2003

Skills
Revenue Analysis, Forecasting, Operations Management, Yield Management, Pricing, Leadership, Strategic Planning, Budgets, Strategy, Revenue Forecasting, Hotel Management, Project Management, Hospitality Management, Financial Analysis, Opening Hotels, F&B Operations, Pre-opening, Leisure, F&B Management, Restaurants, Financial Reporting, Finance, Customer Satisfaction, Business Strategy, Analytics, Marketing, Pre-opening experience, Team Leadership, Project Planning, Guest Service Management, Banquet Operations, Financial Forecasting, Strategic Financial..., Business Case..., Cost/Benefit Analysis, Market Analysis, Performance Metrics, Key Performance..., Executive Presentations, Cross-functional Team..., Relationship Management, Risk Assessment, Rooms Division, Revenue/Yield Management, Forecasting Models

Education
Nova Southeastern University   2004 — 2005
Master of Business Administration (M.B.A.)

Florida International University
Bachelor of Science (B.S.), Hospitality Administration/Management

University of Central Florida
Associate's degree

Experience
InterContinental Hotels Group   June 1996 - Present
Worldspan  1991 - 1996
Citibank  September 1987 - June 1991
Tultex  January 1987 - September 1987
Upstate Niagara Coop  January 1984 - January 1986

Skills
Oracle, PeopleSoft, Business Intelligence, SDLC, DB2, Requirements Analysis, Business Analysis, SQL, Process Improvement, SaaS, HRIS, Databases, Project Management, Microsoft SQL Server, General Ledger, Change Management, Team Building, Accounts Receivable, Operations Management, CRM, Leadership

Education
Erie Community College
Associate Degree - Data Processing, Accounting/IT

Experience
K-Bridge Development, Corp.   January 2009 - Present
HEI Hotels and Resorts  June 2006 - January 2009
K-Bridge Development, Corp   January 2002 - May 2006
Prime Hospitality  December 1999 - September 2001
InterContinental Hotels Group   November 1997 - November 1999
La Quinta Corp   January 1995 - September 1997

Skills
Hotels, Construction Management, Hospitality Industry, Construction, Real Estate Development, Hospitality, Contract Negotiation, Renovation, Mixed-use, Contract Management, Architectural Design, Scheduling, Cost Control, Due Diligence, Budgets, Strategic Planning, Hotel Management, Restaurants, Project Management, Negotiation, Management, Customer Service

Education
Ferris State University   1976 — 1980
AS, Architectural Sciences

Experience
PGA National Resort & Spa  October 2012 - Present
Sonesta Bayfront Hotel Coconut Grove  April 2011 - October 2012
Boca Raton Resort & Club, A Waldorf Astoria Resort   2007 - 2011
Boca Raton Resort & Club, A Waldorf Astoria Resort   2005 - 2007
InterContinental Hotels Group   2005 - 2005
Interstate Hotels & Resorts  2004 - 2005
Interstate Hotels & Resorts  2003 - 2004
Nemo - Myles Restaurant Group   2002 - 2002

Skills
Hotels, Convention Services, Hospitality Management, Banquets, Culinary Skills, Resorts, Catering, Hospitality Industry, Hospitality, Hotel Management, Food & Beverage, Revenue Analysis, Menu Development, Restaurants, Pre-opening, Front Office, Meeting Planning, Event Management, Rooms Division, Yield Management, Micros, Tourism, Corporate Events, Weddings, Luxury, Leisure, Trade Shows, Fine Dining, Pastry, Property Management..., Wedding Planning, Chef, Concierge Services, Opera, Guest Service Management, Restaurant Management, Hotel Booking, Strategic Partnerships, Lodging, Delphi, OnQ, Food Service, Banquet Operations, Wine, Professional Mentoring, Opening Hotels, Food, Leadership Development, Cuisine

Education
Florida International University
Hospitality Management

Experience
Intervest Mortgage  January 2011 - Present
Belvedere Investments   2010 - 2012
Citi  2000 - 2009
Citi  1998 - 2003
Citi  1995 - 1998
Citi  1992 - 1995
Citi  1989 - 1992
PKF Consulting USA, LLC  1984 - 1988
InterContinental Hotels Group   1981 - 1984

Skills
Loans, Loan Origination, Commercial Lending, Real Estate Economics, Real Estate Financing, Mortgage Lending, Real Estate, Commercial Real Estate, Mortgage Banking, Refinance, Portfolio Management, Credit Analysis, Investments, Credit, Residential Mortgages, Banking, Financial Structuring, Financial Analysis, Finance, Strategic Planning, Competitive Strategies, Marketing Strategy, Process Improvement, Innovation, Product Management, Customer Experience

Education
Florida International University   1979 — 1981
Bachelor of Arts (B.A.), Hotel/Motel Administration/Management

University of Missouri-Columbia   1977 — 1979
none

Experience
Park 'N Fly, Inc.   September 2012 - March 2014
Travelscream  August 2010 - September 2012
InterContinental Hotels Group   October 2009 - August 2010
The Weather Channel  October 2007 - October 2009
Atlanta Journal & Constitution  September 2006 - October 2007
NBC  January 2005 - May 2005

Skills
Campaign Management, Media Planning, Mobile, Analytics, DART for Publishers, DART for Advertisers, Omniture, Coremetrics Analytics, Yahoo Analytics, Atlas Media Console, Pointroll, Mediaplex, Eyeblaster, Eyewonder, Nielsen AdRelevance, Experian Hitwise, Open Ad Stream, HTML, Adobe Acrobat, Photoshop, Illustrator, Salesforce.com, Google Analytics, Google Adwords, Silverpop Engage, Mobile Devices, DoubleClick, Digital Marketing, Online Advertising, Email Marketing, Interactive Marketing, PPC, Advertising

Education
Florida Agricultural and Mechanical University   2000 — 2005
Marketing

Experience
City of Milford, CT  November 2013 - Present
TRB HR Solutins, LLC   April 2013 - Present
Stamford Federal Credit Union   2004 - Present
Omni Hotels  August 2011 - May 2012
City of Stamford  August 2002 - August 2011
ARAMARK  2001 - 2002
InterContinental Hotels Group   1998 - 2001
InterContinental Hotels Group   1996 - 1998

Skills
Bilingual-English/Spanis..., Human Resources, Employment Law, Benefits Administration, Compensations, Recruiting, Talent Acquisition, Workers Compensation, Employee Orientations, Employee Recognition, Employee Relations..., Succession Planning, Talent Developer, Hospitality, Government, Union & Non-Union..., Union Experience, Talent Management, Training, Compensation, HR Consulting, Management, Labor Relations, Onboarding, Personnel Management, Organizational..., Employee Relations, FMLA, Conflict Resolution, Performance Management, Strategic Planning, College Recruiting, Sourcing, Leadership, Policy, HRIS, Employee Benefits

Education
Fairfield University   1992 — 1996
Bachelor of Science (BS), International Business

Experience
the wireless shop / metropcs   October 2005 - Present
InterContinental Hotels Group   1999 - 2005
Marriott International  1984 - 2000

Skills
Sales, Account Management, Customer Service, Tourism, Budgets, Sales Management, Contract Negotiation, New Business Development

Education
Florida International University   1978 — 1981
Bachelor of Science (BS), Hospitality Administration/Management

Florida International University - College of Business Administration   1978 — 1981
Hospitality Administration/Management

Experience
Miami Shores PD   ServerBuffalo Wild WingsNovember 2010 - May 2011
InterContinental Hotels Group   July 2009 - July 2010
Miller's Ale House  January 2006 - June 2009
Ruby Tuesday  November 2005 - November 2006

Education
University of Phoenix   2011 — 2015
Criminal Justice

Miami Dade Community College   2006 — 2009
Public Administration

Florida International University   2005 — 2006
Business

Experience
IHG  August 2011 - Present
InterContinental Hotels Group   January 2009 - August 2011

Skills
Hotels, Hotel Booking, Hospitality Industry, Hospitality, Hospitality Management, Customer Satisfaction, Customer Service, Management, Sales

Education
Florence-Darlington Technical College   2000 — 2003

Wilson High School   1996 — 1999
Diploma

Experience
Walgreens  February 2011 - Present
InterContinental Hotels Group   January 2008 - February 2011
Loews Hotels  April 2005 - December 2008

Skills
Bilingual, Spanish-English, Customer Service, Computers

Education
Florida International University   2005 — 2008
Public Administration

Harper College   1999 — 2001
Associate's degree, Hospitality Administration/Management

Experience
InterContinental Hotels Group   May 2012 - Present

Skills
Customer Service, Food & Beverage, Sales, Retail, Front Office, Microsoft Office

Education
Florida International University
Bachelor's degree, Public Relations/Image Management

Miami Dade College
Associate of Arts (A.A.), Mass Communication/Media Studies