InterContinental Hotels Group
Industry: Company
DescriptionInterContinental Hotels Group plc, informally InterContinental Hotels or IHG, is a British multinational hospitality company headquartered in Denham, Buckinghamshire, England. IHG has about 800,000 guest rooms and 5,000 hotels across nearly 100 countries. Customer service: 020 3349 9179 Headquarters: Denham CEO: Keith Barr Subsidiaries: Holiday Inn, InterContinental, Holiday Inn Express,
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InterContinental Hotels Group Employees
InterContinental Hotels Group April 2014 - Present
InterContinental Hotels Group August 2013 - April 2014
InterContinental Hotels Group January 2013 - August 2013
InterContinental Hotels Group July 2010 - December 2012
London 2012 June 2012 - September 2012
Skills
Hotel Management, Hotels, Hospitality, Hospitality Industry, Hospitality Management, Front Office, Micros, Tourism, Opera, Training, Talent Management, Performance Management, Interviews, Onboarding, Front Office Support
Education
Synergy University 2014 — 2014
Hospitality and Restaurant Management
San Francisco State University 2006 — 2008
Journalism
Kula High and Intermediate School, HI 2002 — 2006
High School Diploma
National Trust for Historic Preservation March 2015 - Present
National Trust for Historic Preservation June 2014 - September 2014
Texas Historical Commission July 2013 - August 2013
Dallas Museum of Art May 2008 - July 2011
Wyndham Hotels and Resorts September 2003 - December 2007
InterContinental Hotels Group September 1998 - September 2003
Skills
Photoshop, Raiser's Edge, Archival Research, Cultural Heritage, Museums, Historical Buildings, Historic Preservation, Management, Team Leadership, English and Spanish -..., Event Management, Digital Photography, AutoCAD, Historical..., Microsoft Word, Marketing Strategy, PowerPoint, Microsoft Excel, Patron Edge, Sales Management, Management and..., Hospitality, Art History, History
Education
Savannah College of Art and Design 2012 — 2014
M.F.A. Historic Preservation
Texas Woman's University 2009 — 2011
B.A. in Art, Art History Concentration, Art History, Fine Art and Criticism
Delta Air Lines May 2014 - Present
Masterplan July 2012 - March 2014
InterContinental Hotels Group May 2011 - June 2012
TACA Airlines September 2007 - January 2010
Multifon (Tigo), Tegucigalpa, Honduras. April 2005 - August 2006
TACA Airlines May 1992 - January 2002
Skills
Sales, New Business Development, Negotiation, Marketing, Customer Service, Hotels, Advertising, Telecommunications, Sales Management, International Sales, Customer Experience, Business Development, Account Management, Call Centers, Customer Satisfaction, Hospitality, Leadership, Management, Media Relations, Product Development, Program Management, Sales Operations, Social Media Marketing, Strategy, Tourism, Training
Education
Universidad Dr. José Matías Delgado 1993 — 1998
Marketing
Santa Monica College 1991 — 1992
01 Year
Wyndham Worldwide February 2014 - Present
Holiday Inn Express September 2011 - Present
InterContinental Hotels Group September 2011 - February 2014
Holiday Inn Express January 2011 - September 2011
IHG 2011 - 2011
Savannah State University July 2009 - May 2010
Skills
Internal Communications, Analytical Abilities, Business Integrity, Business Operations..., Environmental Management, Environmental Science, Hospitality Management, Event Planning, Hospitality Industry, Analytical Skills, Hotels, Operations Management, Front Office, Environmental..., Team Building, Leadership, Customer Service, Hospitality, Management, Hotel Management, Revenue Analysis
Education
Savannah State University 2005 — 2010
Bachelor of Science (BS), Biological Sciences/ Business
Alan B. Shepard High School 2000 — 2004
General Studies
United States Postal Service November 2014 - Present
InterContinental Hotels Group June 2004 - November 2014
InterContinental Hotels Group December 2011 - July 2012
IHG October 2007 - December 2011
IHG June 2004 - 2006
H.B. Stubbs Companies 2002 - 2003
Skills
Hotels, Customer Service, Hospitality, Tourism, Hospitality Industry, Customer Satisfaction, Hotel Booking, Social Media, Hospitality Management, Trade Shows, Food & Beverage, Yield Management, Front Office, Microsoft Office, Forecasting, Marketing, Resorts, Curriculum Development, Data Entry, Data Conversion
Education
Salt Lake Community College 1994 — 2000
West Lake Junior High
InterContinental Hotels Group April 2005 - Present
Wyndham Hotel Group October 2000 - December 2004
Four Seasons Hotels and Resorts December 1995 - March 1999
Skills
Revenue Analysis, Yield Management, Food & Beverage, Fine Dining, Menu Development, OnQ, Revenue Forecasting, Rooms Division, Hospitality, Front Office, Customer Satisfaction, Hospitality Management, Hotel Management, Hotels, Pre-opening, Property Management..., Hospitality Industry, MICROS, Banquets, Resorts, Restaurants, Catering, Event Management, Customer Service, Tourism
Education
Harold Washington College 1988 — 1990
Associate of Arts (A.A.), Business Administration and Management, General
Roosevelt University
Hospitality Administration/Management
The Talbott Hotel June 2014 - July 2015
Sushi Para 2012 - 2014
Roosevelt University February 2011 - 2014
InterContinental Hotels Group May 2012 - August 2012
Skills
Mandarin Chinese, Volunteering, Customer Service, Microsoft Office, Organized Multi-tasker, Public Speaking, Problem Solving, Calculations, Easily Adaptable, Musical Direction, Teamwork, Tourism Management, Microsoft Word, Food & Beverage
Education
The George Washington University - School of Business 2015 — 2017
Master of Tourism Administration
Roosevelt University 2011 — 2014
Bachelor of Science (BS), Hospitality and Tourism Management
Alere, Inc. September 2012 - Present
InterContinental Hotels Group March 2006 - October 2014
Target 2004 - 2005
Skills
Highly detail oriented, Analytical Skills, Laboratory, Purification, Process Scheduler, Solvent Extraction, Recrystallization, ChemDraw, Analytical Chemistry, Work Well Independently, Reflux, Microsoft Excel, Customer Service, FDA GMP, Pipetting, Titration, Calibration, Microsoft Word, pH meter, Spectrophotometry, Windows, Macintosh Applications, Fax, Email, Cashiering, Opera, Answering Phones, Distillation, Cyclic Voltammetry, Electrolytes, Gas Chromatography, Always Positive, Fast Learner, Organized Multi-tasker, easy to get along with, Multi-tasking..., Laboratory Safety, Work Independently with..., Communication Skills, Working With Clients, Works well in a team, excelllent written &..., HPLC, Buffer Formulation, Maintain a neat notebook
Education
Mira Mesa High School
San Diego State University-California State University
Bachelor of Science (B.S.), Chemistry
All Things Hospitality November 2007 - Present
Catalyst Technology September 2005 - January 2009
Interstate Hotels & Resorts 2004 - 2005
Prism Hotels July 2002 - November 2004
Holiday Inn Express Amarillo 2002 - 2004
InterContinental Hotels Group February 2000 - July 2002
InterContinental Hotels Group March 1998 - February 2000
Skills
Email Marketing, Graphic Design, Hospitality, Revenue Analysis, SMO, Hotels, Reputation Management, Social Media Marketing, Online Advertising, Photography, Hospitality Industry, Marketing Strategy, Marketing, E-commerce, Event Planning, Sales Management, Social Media, Integrated Marketing, Lead Generation, Trade Shows, Market Planning, Online Marketing, Digital Marketing, Hospitality Management, New Business Development, Meeting Planning, Direct Marketing, Sales, Advertising, Social Networking, Leadership, Event Management, SEO, Website Development, Resorts, Web Design, Management, Tourism
Education
San Antonio College 2009 — 2011
In progress
CBIZ MHM, LLC January 2015 - Present
University of Utah January 2014 - Present
InterContinental Hotels Group July 2005 - February 2014
Marriott Guest Services March 2005 - May 2005
Target Corporation September 2002 - July 2004
Holiday Inn Sea-TacSea May 1998 - January 1999
Holiday Inn Worldwide January 1996 - April 1998
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Business, Customer Service, Hospitality, Higher Education, IFRS, Organization, PowerPoint, Problem Solving, User Experience, Web Applications
Education
University of Utah - David Eccles School of Business 2014 — 2014
Master's degree, Accounting
University of Utah - David Eccles School of Business 2012 — 2013
Bachelor of Science (BS), Accounting
Salt Lake Community College 2009 — 2011
Associate of Science, Business
Salt Lake Community College September 2011 - Present
CenturyLink April 2013 - September 2013
KEGA Radio September 2010 - December 2010
Marriott Vacations Worldwide Corporation October 2007 - June 2008
InterContinental Hotels Group August 2006 - August 2007
Skills
Radio Host, Adobe Audition, Radio Producing, Radio Broadcasting, Radio Programming, Software Installation, Hardware Installation, Microsoft Word, Outlook, Telephone Skills, Technical Training, TeamViewer, JAWS, ZoomText, ENCO, Social Media, Microsoft Office, Community Outreach, Nonprofits, Public Speaking
Education
Salt Lake Community College 2010 — 2015
Sonesta Hotels June 2012 - Present
InterContinental Hotels Group August 2001 - December 2012
Sheraton Hotel January 2000 - July 2001
Aramark January 1996 - January 2000
Jimmy Duffy's Caterers January 1992 - January 1996
Skills
Hospitality, Event Management, Meeting Planning, Food & Beverage, Hotels, Catering, Restaurants, Convention Services, Hospitality Industry, Hospitality Management, Tourism, Hotel Management, Revenue Analysis, Yield Management, Management, Trade Shows, Event Planning, Corporate Events, Banquets, Hotel Booking, Front Office
Education
Saint Joseph's University 1983 — 1987
B.S., Food Marketing
LaSalle College High School 1979 — 1983
Overland Bar & Grill January 2015 - Present
Kimpton Hotels & Restaurants February 2014 - Present
InterContinental Hotels Group September 2013 - February 2014
Omni Hotels September 2011 - September 2013
Omni Hotels May 2010 - September 2011
Marriott Marquis and Marina August 2007 - March 2010
Skills
Hotels, Hospitality Management, Hospitality Industry, Hospitality, Hotel Management, Resorts, Front Office, Rooms Division, Tourism, Process Scheduler, Leadership, Employee Training, Property Management..., Opening Hotels, OnQ, Event Management
Education
San Diego State University-California State University 2006 — 2010
Bachelor of Science (B.S.), Hospitality and Tourism Management
InterContinental Hotels Group (IHG®) May 2015 - Present
IHG - InterContinental Hotels Group July 2014 - May 2015
InterContinental Hotels Group July 2013 - July 2014
St. Francis Yacht Club December 2010 - June 2013
Sir Francis Drake, A Kimpton Hotel February 2013 - May 2013
Education
San Francisco State University 2009 — 2013
Hospitality and Tourism Management, Hospitality and Tourism Management
Modul University, Vienna, Austria 2012 — 2012
Hospitality and Tourism Management
InterContinental Hotels Group July 2010 - March 2011
Rejuvenate Spas December 2008 - July 2010
The Spa at Peachtree Center Athletic Club June 2007 - December 2008
Skintellect Skin and Body Therapy December 2006 - July 2008
Skills
Entrepreneurship, Account Management, New Business Development, Graphic Design, Microsoft Office, Web Design, HTML, CSS, Screenwriting, Video Production, Video Editing, Camera Operating, Skin Care, Makeup Artistry, Sales, Office Management, retail management, Adobe Creative Suite, Creative Writing, Script Supervision
Education
Savannah College of Art and Design 2011 — 2013
Bachelor of Arts (B.A.), Television Producing, 3.7
Devry University 2008 — 2010
Associate of Science (A.S.), Web Graphic Design
1-800 CONTACTS March 2007 - Present
1-800 CONTACTS May 2015 - September 2015
1-800 CONTACTS April 2014 - February 2015
1-800 CONTACTS June 2012 - October 2012
InterContinental Hotels Group May 2005 - September 2011
Hunan Express January 2004 - January 2010
Skills
Customer Service, Sales, Microsoft Excel, Customer Satisfaction, Leadership, Call Center, Data Analysis, Microsoft Office, Social Media, Coaching, Call Centers, Recruiting, Outlook, Account Management, Microsoft Word, Advertising, Sales Management, Social Media Marketing, Marketing Strategy, Strategic Planning, Training, Team Leadership, Fluent in Cantonese, Proficient with..., Able to type 80 words..., Strong organizational..., PowerPoint, Accounting, Inventory Management, Data Entry, Budgets, Forecasting, Contract Negotiation, Social Networking, Human Resources, Team Building, Management, Time Management, Process Improvement, Marketing, Facebook, Leadership Development, Event Planning, Employee Training, Customer Experience, Customer Support, Special Projects, Project Management, Financial Analysis
Education
Salt Lake Community College 2007 — 2012
Associate of Science (AS), General Studies
Jordan High School 2000 — 2004
Diploma, General Studies
Omni Hotels April 2013 - May 2015
Omni Hotels January 2012 - March 2013
Omni Hotels October 2008 - January 2012
InterContinental Hotels Group April 2007 - October 2008
Omni Hotels 2005 - 2007
Omni Hotels September 2004 - May 2005
Omni Hotels September 2003 - September 2004
Omni Hotels March 2002 - May 2003
Omni Hotels March 2000 - March 2002
Renaissance Institute May 1999 - March 2000
Skills
Convention Services, Hospitality Industry, Hospitality Management, Hotels, Resorts, Hotel Management, Meeting Planning, Pre-opening, Food & Beverage, Revenue Analysis, Hospitality, Banquets, Catering, Tourism, Menu Development, Budgets, Corporate Events, Restaurants
Education
San Diego State University-California State University 1990 — 1994
Crowne Plaza® Hotels & Resorts August 2014 - Present
Sonesta Hotels August 2012 - February 2014
InterContinental Hotels Group May 2011 - August 2012
W.H. Meanor & Associates July 2009 - December 2011
N/A-freelance February 2009 - July 2009
FurstPerson September 2008 - January 2009
Sandestin Golf and Beach Resort March 2006 - February 2008
Sandestin Golf and Beach Resort January 2004 - March 2006
White Columns Country Club April 2003 - December 2003
Cowboys Golf Club February 2002 - March 2003
Skills
Hospitality, Graphic Design, Illustrator, Photoshop, QuarkXPress, Kronos, Customer Service, Hotels, Microsoft Office, Budgets, Event Management, Microsoft Excel, Microsoft Word, Food & Beverage, Event Planning, PowerPoint, Outlook, Team Building, Hospitality Industry, Timekeeping, Training, Leadership, Management, Marketing Strategy, Marketing, Advertising
Education
Samford University 1995 — 1999
B.A., Graphic Design
Executive Communications achieve complex objectives in a fast-paced and ambitious atmosphere. change-oriented environment navigating software programing, compliance, teaching and re-training updates with new software on many levels within the organization in addition to verbal and written communication skills.Customer Service Representativeprogressive finance2012 - 2013
Prosper October 2010 - December 2012
InterContinental Hotels Group November 2008 - August 2010
Discover Card January 2007 - October 2008
Skills
Customer Service, Customer Satisfaction, Sales, Insurance, Process Improvement, Access, Financial Analysis, Microsoft Excel, Strategic Financial..., Microsoft Office, Finance, Management, Communication Skills, Managing Database, High Organizational..., Multi-tasking Skills, Time Management, Microsoft Word, Spreadsheets, Highly detail oriented, Interpersonal Skill, Project Management, Software Documentation, Accounting, Outlook, Telephone Skills, Telemarketing, Data Analysis, Program Management, Call Centers, Account Management, Salesforce.com, Analysis, Marketing, Forecasting, Team Leadership, Building Relationships, Coaching, Team Management, Social Networking, Teamwork, Strategy, Human Resources, Customer Retention, Training, Budgets, Operations Management, CRM, Customer Experience, Team Building
Education
Brighton High School 2005 — 2007
Salt Lake Community College
Magna Hospitality Group July 2015 - Present
Magna Hospitality Group February 2014 - Present
InterContinental Hotels Group April 2011 - October 2013
InterContinental Hotels Group (IHG®) - Corporate Office - Project Revolution January 2011 - April 2011
InterContinental Hotels Group January 2006 - December 2010
Skills
Hotels, Hospitality Management, Team Building, Yield Management, Revenue Analysis, Hospitality Industry, Revenue Forecasting, Rooms Division, Sales, Customer Service, Hotel Management, Pre-opening, Hospitality, Food & Beverage, Sales Management, Budgets, Tourism
Education
Rutgers, The State University of New Jersey-Newark
Political Science and Government
TIAA-CREF August 2013 - Present
ARAMARK Education K-12 January 2012 - January 2013
ARAMARK 2008 - 2011
ARAMARK 2005 - 2008
ARAMARK Healthcare 2003 - 2005
ARAMARK Harrison Lodging 2001 - 2003
InterContinental Hotels Group 1997 - 2001
Bristol Hotel and Resorts 1991 - 1997
Holiday Inn Worldwide/Bass PLC 1986 - 1991
Skills
Succession Planning, Onboarding, Talent Management, Employee Engagement, Recruiting, Leadership Development, College Recruiting, Workforce Planning, HRIS, Employee Relations, Organizational..., Leadership, Team Building, Strategic Planning, Labor Relations, Human Resources, Personnel Management, Management, Deferred Compensation, Applicant Tracking..., Benefits Administration, Change Management, Employee Benefits, Employee Training, HR Policies, Industrial Relations, Mergers & Acquisitions, New Hire Orientations, Organizational..., Staff Development, Strategy, Temporary Placement, Training, Sourcing
Education
Rosemont College
Bachelor of Arts (B.A.), Organizational Development, Cum Laude
International Monetary Fund March 2015 - Present
Organization of American States August 2014 - March 2015
Organization of American States June 2014 - August 2014
Vorsight April 2014 - June 2014
Vorsight July 2013 - April 2014
InterContinental Hotels Group June 2012 - August 2012
Salve Reginal University- Admissions Office May 2011 - August 2011
Salve Regina University- Residential Life 2010 - 2011
UNIDOS 2008 - 2010
Skills
Spanish, Social Networking, Social Media, English, Research, Program Management, Leadership, Latin America, International Relations, Market Research, International Business..., Business Development, Microsoft Office, French, Prezi, Public Relations, Time Management, Strategy, Sales
Education
Salve Regina University 2009 — 2013
Bachelor of Science (B.S.), Global Business and Economics, 3.8
IDRAC 2011 — 2012
Study Abroad
American School Foundation of Guadalajara
High School, 3.83
defi: Harmonic Collective March 2013 - Present
NDC Hotel Development Company March 2011 - May 2014
Met Hotel Group February 2010 - January 2011
MICROS Systems Inc February 2009 - February 2010
InterContinental Hotels Group May 2004 - February 2009
Skills
Intuitive Consulting, Hospitality, Social Media Marketing, Hotels, Hospitality Industry, Social Media, Opera, Public Relations, Marketing Strategy, Social Networking, Marketing, Property Management..., Hotel Management, Training, Hospitality Management, Market Analysis, Marketing Communications, Email Marketing, Front Office, Customer Satisfaction, Advertising, SEO, Online Reputation..., Contract Negotiation, HRIS, Reputation Management, Brand Awareness, Management, Training & Development, Social Media Strategist, Social Media Education, Target Marketing, Behavioral Targeting, Media Planning, Employee Training, Rooms Division, Online Marketing, Online Advertising, ENCORE, Quality Assurance, Travel Marketing, Facebook, Google Analytics, Budgets, Sales
Education
Schoolcraft College 2005 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management
First Interstate Bank May 2015 - Present
InterContinental Hotels Group May 2014 - April 2015
Wells Fargo May 2005 - July 2013
Wells Fargo February 2002 - May 2005
Skills
Project Management, Time Management, Management, Data Analysis, Change Management, Leadership, Process Improvement, Conflict Resolution, Virtual Teams, Organizational..., Business Analysis, Visio, Microsoft Project, Training, Budgets, Vendor Management, Problem Solving Skills, Outstanding..., Conflict Management, Strategy Implementation, Team Building, Analysis, Customer Service, SharePoint, Advanced File Management, Advanced Online Research, Informal Management, Matrix Management, Work Independently with..., Leading Organizational..., Solution Implementation, CA Clarity, MS Excel Pivot Tables, Google Docs, SharePoint..., Planview Enterprise...
Education
University of Phoenix 2009 — 2012
Master of Business Administration (MBA), Project Management
Rocky Mountain College 1997 — 1999
Applied Management, Bachelor of Science
InterContinental Hotels Group April 2009 - Present
IHG May 2008 - April 2009
InterContinental Hotels Group September 2006 - May 2007
InterContinental Hotels Group August 2005 - September 2006
Skills
Genesys, Aspect, Workforce Management, Business Continuity, Call Center, Avaya, Customer Satisfaction, Budgets, Customer Service, Revenue Analysis, Forecasting, Business Analysis, Hospitality, Hotels, Strategic Planning, Project Management, Hospitality Industry, Microsoft Excel, Coaching, Process Improvement
Education
Salt Lake Community College 2005 — 2010
Associates, General
University of Evansville 1998 — 2000
Education
SelectHealth July 2013 - Present
CVS Caremark October 2005 - December 2012
Magellan Behavioral Health 1997 - 2005
InterContinental Hotels Group 1989 - 1997
Skills
Microsoft Excel, SQL, Microsoft Word, Outlook, Medicare Part D, Pharmaceutical Industry, Access, SAS programming, Analysis, Financial Analysis, Financial Reporting
Education
University of Phoenix
BS, Business Administration
Salt Lake Community College
Associate of Arts and Sciences (A.A.S.), Business Management
Winthrop Resources June 2014 - Present
CSI Leasing 2011 - 2013
Wells Fargo Advisors February 2011 - December 2011
InterContinental Hotels Group August 2009 - October 2011
Keefe Bruyette & Woods May 2008 - August 2008
Skills
Finance, Sales, Salesforce.com, Account Management, Financial Analysis, Business Development, Solution Selling, New Business Development, SaaS, Customer Service, Strategy, Microsoft Excel, Financial Modeling, Credit Analysis, Credit Risk, Time Management, Business Planning, Sales Operations, Business Analysis, Portfolio Management, Risk Management, Microsoft Office, Banking, Strategic Financial..., Commercial Leasing, Asset Dispositions, Computer Hardware, Relationship Management, Cash Flow, Credit, Lead Generation, Project Management, Vendor Management, Retail Technology, Retail Software, Retail Network Security, Retail Industry, EFTPOS, EMV
Education
Saint Anselm College 2005 — 2009
BA, Financial Economics
Experient October 2005 - Present
HelmsBriscoe December 2003 - October 2005
InterContinental Hotels Group January 2003 - December 2003
Skills
Sales Management, Attendance Management, Account Management, Cold Calling Experience, Contract Negotiation, Government, Sales
Education
Salisbury University 1993 — 1996
Business Administration and Management, General
InterContinental Hotels Group (IHG®) September 2015 - Present
IHG - InterContinental Hotels Group July 2014 - September 2015
InterContinental Hotels Group April 2013 - July 2014
Carnival Cruise Lines December 2012 - March 2013
First Hospitality Group March 2009 - November 2012
First Hospitality Group April 2007 - March 2009
First Hospitality Group 2007 - 2008
Hampton Inn and Suites Downtown Chicago January 2006 - April 2007
Hampton Inn and Suites Downtown Chicago June 2005 - January 2006
Allerton Crowne Plaza June 2004 - June 2005
Skills
Revenue Management, Forecasting, Budgeting, Sales Process, Hotels, Hiring, Training & Development, Operations Management, Market Planning, Financial Reporting, Profit Analysis, Hotel Management, Revenue Analysis, Recruiting, Budgets, Employee Training, Hospitality, Hospitality Industry, Training, Management, Tourism, Team Building, Sales, Marketing, Sales Operations, OnQ, P&L, Hospitality Management, Food & Beverage, Yield Management, Front Office, Rooms Division, Property Management...
Education
Roosevelt University 2006 — 2011
Bachelor's Degree, Hospitality and Tourism Managment
University of Illinois at Chicago 2002 — 2004
Teaching
Mars Petcare April 2015 - Present
Cricket Wireless August 2014 - March 2015
Walton Communities November 2012 - July 2014
InterContinental Hotels Group 2010 - November 2012
InterContinental Hotels Group, Global Hotel Learning July 2010 - January 2012
InterContinental Hotels Group 2010 - 2011
T, Mobility Division May 2008 - July 2010
AT&T August 2005 - July 2008
T, Mobility Division June 2005 - May 2008
T, Mobility Division January 2002 - May 2005
Skills
Instructional Design, Instructor-led Training, Blended Learning, Training Delivery, Captivate, E-Learning, Needs Analysis, Leadership Development, Learning Management..., Coaching, Training, Adult Education, ADDIE, Leadership, Staff Development, Performance Improvement, Team Building, SnagIt, Organizational..., Project Management, Performance Consulting, Team Leadership, Workshop Facilitation, Curriculum Design, Lectora, Public Speaking, Curriculum Development, Performance Management, Employee Training, Management, Sales, Learning Management, Call Centers, Onboarding, Camtasia, Hands-on Training, Organizational Learning, Organizational..., Training Facilitation, Technical Training, Succession Planning, Employee Engagement, Career Development
Education
Saint Leo University 2002 — 2007
MBA, Business
The University of Memphis 1995 — 1998
Photography
Saint Leo University
Bachelors, Business Administration; Management Specialization
Saint Leo University
Masters, Business Administration
Durham Region Health Department May 2015 - Present
Ontario Ministry of Health and Long-Term Care May 2014 - August 2014
Mr. Greek Restaurants August 2000 - April 2014
Ontario Youth Soccer League October 2008 - December 2010
InterContinental Hotels Group January 2008 - October 2009
Miami Surf Soccer Club April 2006 - August 2006
FC Indiana May 2005 - August 2005
AE Aegina April 2003 - May 2004
Skills
sports administration, Executive Office..., Public Health, Occupational Health, Health Education, Health Promotion, Athletics, Microsoft Office, Nutrition, Global Health, Community Health, HACCP, Fitness, Marketing, Sports, Sports Nutrition, Epidemiology, Nonprofits, Youth Development, Football, Wellness, Research, Data Analysis, Nutrition Education, Microsoft Excel, Community Outreach, Policy, Teamwork, Health Policy, Food Safety
Education
Ryerson University 2010 — 2015
Bachelor of Applied Science (BASc), Public Health
Salem International University
White Lodging Services June 2013 - Present
Larkspur Hotels and Restaurants July 2012 - May 2013
InterContinental Hotels Group July 2010 - July 2012
Alain Pinel Realtors June 2006 - July 2010
Island Hospitality Management July 1996 - January 2000
Oakwood Worldwide December 1990 - June 1995
Skills
Event Planning, Sales, New business development, Leadership Development, Event Management, Client presentations, Business Networking, Staff training /..., Strategic planning, Hospitality, Hotels, Development &..., Hospitality Management, Customer Satisfaction, Hospitality Industry, Contract Negotiation, Hotel Management, Management, Revenue Analysis, Tourism, Yield Management, Resorts, Negotiation, Budgets, Budget Process, Team Building, Revenue Forecasting, Partnerships, Selling, Budget Forecasts, Sales Management, New Business Development, Strategic Planning
Education
San Jose State University
Bachelor of Science (BS), Advertising and Minor in Art
InterContinental Hotels Group April 2012 - Present
InterContinental Hotels Group November 2006 - April 2012
InterContinental Hotels Group April 2007 - August 2009
Skills
Training, Hotels, Hospitality, Tourism, Hotel Management, Front Office, Hospitality Industry, Hospitality Management, Customer Service, Hotel Booking, Microsoft Office, Team Building
Education
Salt Lake Community College 2006 — 2014
Psychology, Sophomore
American Express 2009 - Present
American Express 2006 - 2009
American Express 1997 - 2006
American Express 1996 - 1997
InterContinental Hotels Group 1994 - 1996
Skills
Change Management, Customer Service, Team Leadership, Sabre, Business Analysis, Analysis, Call Center, Quality Center, Agile, Citrix, Customer Relations, Product Development, Data Analysis, Excel, Hospitality, Mentoring, Travel, Agile Methodologies, Business Process..., SDLC, Leadership, Business Requirements, Vendor Management, CRM, Analytics, Call Centers, Microsoft Excel
Education
Salt Lake Community College 1992 — 1994
Judge Memorial Catholic High School 1988 — 1992
QSI Corporation April 2010 - October 2010
Huntsman Caner Institute November 2009 - April 2010
InterContinental Hotels Group April 1997 - October 2009
Education
University of Utah 2006 — 2015
Bachelor of Arts (BA), Anthropology, Senior Academic Status as of 2008
Salt Lake Community College 1997 — 2006
Associate's Degree with Anthropology Emphasis, General Studies, 3.5
Ralph Lauren March 2014 - Present
Alex+Bev June 2013 - Present
Frames Bowling Lounge 2013 - May 2014
JCK Hotels September 2012 - February 2013
Zuzu Kim 2013 - 2013
tao 2013 - 2013
InterContinental Hotels Group 2010 - 2013
JCK Hotels, LLC March 2011 - September 2012
JCK Hotels, LLC March 2010 - March 2011
Skills
Sales&Marketing, Operations Management, Operations Audit, Managing Associates, Guest Recovery, Guest Service Management, Reservation, Hospitality, Hotel Management, Revenue Analysis, Customer Service, Hotels, Hospitality Management, Tourism, Sales, Food & Beverage, Public Relations, Social Media, Management
Education
San Diego Miramar College 2010 — 2013
Associate's degree, General Sales, Merchandising and Related Marketing Operations
Cole Engineering Services, Inc. February 2013 - Present
Delaware North Companies November 2000 - February 2013
InterContinental Hotels Group July 2007 - June 2010
Skills
Human Resources, Employee Relations, Onboarding, Benefits Administration, New Hire Orientations, Recruiting, HRIS, Labor Relations, FMLA, Performance Management, Talent Acquisition, HR Policies, Applicant Tracking..., Affirmative Action..., Payroll, Leadership Development, Community Outreach
Education
Webster University 2012 — 2014
Master's Degree, Human Resources Management/Leadership and Management
Rollins College 1991 — 1993
Bachelor of Science (BS), Business Administration and Management, General
InterContinental Hotels Group January 2010 - Present
Skills
Resorts, Event Management, Hospitality, Meeting Planning, New Business Development, Hospitality Industry, Hotels, Sales Management, Revenue Analysis, Tourism, Budgets, Catering, Hospitality Management, Contract Negotiation, Food & Beverage, Event Planning, Sales, Trade Shows, Hotel Management, Marketing, Social Media, Location Intelligence, Social Media Marketing, Marketing Strategy, Account Management, Pre-opening, Corporate Events, Leadership, Marketing Communications, Yield Management, Customer Service, Business Development, Public Relations, Strategic Planning, Travel Management, Incentives, Forecasting
Education
Saint Leo University 1989 — 1993
Business, Finance, Hospitality Management
InterContinental Hotels Group (IHG) January 2015 - Present
InterContinental Hotels Group August 2009 - January 2015
InterContinental Hotels Group April 2007 - March 2010
Subimo (acquired by WebMD) 2003 - 2007
Barton Protective Services 2004 - 2005
TIC Enterprises 1997 - 2001
ChoicePoint 1996 - 1998
Equifax 1995 - 1996
National Semiconductor 1993 - 1995
Skills
Hospitality Industry, Corporate Hospitality, Legal Issues, Hospitality
Education
Santa Clara University School of Law 1988 — 1991
Doctor of Law (JD)
University of California, San Diego 1983 — 1988
Bachelor of Arts (B.A.)
Dish Network November 2012 - Present
InterContinental Hotels Group October 2011 - November 2012
InterContinental Hotels Group January 2012 - May 2012
InterContinental Hotels Group March 2009 - December 2011
Intercontinental Hotels Group July 2007 - January 2009
US Franchise Systems March 2003 - July 2007
FishEye Media Productions January 2001 - September 2003
Skills
Hospitality, Marketing Communications, Marketing, Project Management, Marketing Strategy, Digital Marketing, Time Management, Hotels, Revenue Analysis, Hospitality Industry, Business Development, Social Media, Sales, Event Management, Creative Direction, Management, Customer Service
Education
Savannah College of Art and Design 1988 — 1991
MFA
Slippery Rock University of Pennsylvania 1983 — 1987
Bachelor of Science, Communications
Kimpton Hotels & Restaurants September 2013 - Present
Kimpton Hotels May 2011 - September 2013
InterContinental Hotels Group January 2007 - May 2011
Kimpton Hotels January 2005 - January 2007
Wyndham International January 2002 - January 2005
Skills
Budgets, Sarbanes-Oxley Act, Labor Management, Cpr Certified, Hotels, Hospitality, Food & Beverage, Hospitality Management, Hospitality Industry, Micros, Restaurants, Hotel Management, Revenue Analysis, Forecasting, Property Management..., Front Office, Financial Reporting, Accounting, Financial Analysis, Resorts, P&L
Education
Rowan University 1998 — 2001
BA, Economics
IntegraCore March 2009 - Present
Ingenix October 2005 - March 2009
InterContinental Hotels Group December 2002 - September 2005
NoWalls 2000 - 2002
Real Estate Federation 2001 - 2001
NoWalls, Inc. 2000 - 2001
Skills
SQL, HTML, AJAX, Databases, Microsoft SQL Server, PHP, MySQL, HTML 5, Ruby, Ruby on Rails, Problem Solving, CSS3, SQLite, Ubuntu, Linux, VMware, VMware ESX, VMware View, Business Process, REST, Troubleshooting, Web Applications, Web Development, Self-driven, Self-directed Learning, Fast Learner, ColdFusion, Process Automation, API, JavaScript, Compellent, Storage Area Networks, Creative Solutions, Critical Thinking, Analytic Thinking, Camping, Scouting, Boy Scouts, Team Leadership, Ext JS, Programming, Database Design, Business Analysis, Process Improvement, Software Development, Access, Visio, Web Services, Reverse Logistics, Software Documentation
Education
Salt Lake Community College 2001 — 2004
Computer Courses
Salt Lake Community College 1994 — 1996
Communications, Journalism, Computer Courses
thoughtbot May 2014 - Present
Kern and Lead April 2012 - May 2014
Freelance Graphic Design & Illustration November 2010 - May 2012
Pearlfisher December 2011 - March 2012
Bigger Than Life Entertainment August 2011 - December 2011
TMC Entertainment January 2011 - March 2011
InterContinental Hotels Group September 2010 - November 2010
Skills
Sending emails, Receiving emails, Typography, Illustrator, InDesign, Illustration, Graphic Design, Logo Design, Photoshop, Packaging, Printmaking, Adobe Creative Suite, Branding & Identity, Photography, Art Direction, Corporate Identity, Web Design, After Effects, User Experience, Visual Communication, Brand Development
Education
Savannah College of Art and Design 2006 — 2011
Bachelor of Fine Arts, Graphic Design, Illustration
InterContinental Hotels Group January 2009 - Present
Hilton Salt Lake City Center 2007 - 2009
MPI Utah Chapter 2003 - 2009
The Grand America Hotel 2006 - 2007
Hotel Monaco 2004 - 2007
Skills
HR Consulting, Large Group Facilitation, Brand Development, Food & Beverage, Workshop Facilitation, Event Management, Hotel Management, Leadership Development, Catering, Hospitality Industry, Hotels, Hospitality, Training, Revenue Analysis, Event Planning, Hospitality Management, Banquets, Resorts, Employee Relations, Tourism, Yield Management, Leisure, Pre-opening, Employee Engagement, Human Resources
Education
Salt Lake Community College
General Education
Southern Utah University
Business
University of Utah
Business, Event Services, Hospitality
Autotrader.com March 2006 - Present
Art Print Direct August 2013 - Present
Together Portrait Studio January 2006 - Present
BroadStreet Fine Art & Framing August 2012 - January 2015
SoSo Creative May 2011 - January 2015
Response Media December 2004 - March 2006
InterContinental Hotels Group April 2003 - December 2004
Proficient Systems August 2002 - December 2002
The Jones Group Inc. January 2002 - July 2002
JDA Software January 2001 - December 2001
Skills
Photography, Online Advertising, User Experience, SEM, Online Marketing, Mobile Devices, Web Analytics, Fine Art, E-commerce, Email Marketing, Mobile Applications, User Interface Design, Digital Marketing, Competitive Analysis, Digital Media, SEO, Brand Development, Creative Direction, Interactive Marketing, Google Analytics, Web Project Management, Interactive Advertising, Interaction Design, User Experience Design, Analytics, Advertising, Digital Strategy, Information Architecture, CRM, Usability, Web Design, Corporate Branding, Product Management, Mobile Marketing, Strategy, Photoshop, Strategic Partnerships, Product Development, Integrated Marketing, Mobile Product..., Agile Methodolgy, Mobile Internet, Mobile Design, Mobile Usability, Magento, Volusion, iOS Design, iOS, Android, Mobile Web Design
Education
Savannah College of Art and Design 1988 — 1992
Bachelor of Fine Arts (B.F.A.), Graphic Design
FutureWei Technologies January 2012 - January 2013
Intergrated Solutions Inc. May 2011 - July 2011
IchiUmi March 2008 - June 2011
Walt Disney World April 2006 - May 2007
InterContinental Hotels Group February 2004 - March 2005
Qunguang Department Store June 2003 - September 2003
Skills
Bilingual, Microsoft Office, Outlook, Customer Service, strong interpersonal..., Strategic Communications, Social Skills, Microsoft Excel
Education
Kean University 2009 — 2011
B.S, International Business Management
Rutgers, The State University of New Jersey-New Brunswick 2008 — 2009
Program of American Language Study
University of Central Florida 2007 — 2008
CMMS, English Language Studies
Wuhan Institute of Technology, China 2003 — 2006
A.S, Tourism Major-Hotel Management
Wyndham Hotel Group November 2011 - October 2014
Rosa Mexicano Restaurants April 2013 - October 2013
InterContinental Hotels Group June 2011 - November 2011
Morgans Hotel Group April 2004 - January 2011
Morgans Hotel Group November 2004 - May 2008
Ondine and Horizons August 2007 - February 2008
Joie de Vivre Hospitality March 2002 - December 2004
Morgans Hotel Group April 2004 - November 2004
The Walt Disney Company May 2001 - September 2001
Universal Pictures October 2000 - June 2001
Skills
Hospitality, Event Management, Banquets, Food & Beverage, Restaurants, Event Planning, Hotels, Menu Development, Meeting Planning, Corporate Events, Food, Wine, Social Media, Fine Dining, Marketing, Hospitality Management, Hospitality Industry, Catering, Trade Shows, Management, Hotel Management, Convention Services, Coordinating Special..., Banquet Operations, Marketing Strategy, Special Event, Marketing Event Planning, Customer Service, Sales, Awesomeness, Special Events..., Special Event..., Specialty Events, Special Events..., Product Marketing, Email Marketing, Corporate Communications, Social Media Marketing, Budgets, Social Networking, Leadership, Parties, Training, MICROS, Revenue Analysis, Time Management, Talent Acquisition, Public Relations, Pre-opening
Education
San Francisco State University 2001 — 2003
Graduated, Speech and Communication Studies
Ahtna Facility Services, Inc. July 2010 - September 2011
InterContinental Hotels Group February 2010 - July 2010
Allen Tharp & Associates September 2009 - January 2010
Skills
RMA, Customer Service, Food Industry
Education
Palo Alto College 2011 — 2014
San Antonio College 2004 — 2010
General Atomics July 2014 - Present
Flash Dash Series November 2012 - December 2014
Kirkland & Ellis LLP September 2011 - June 2014
American Express November 2009 - August 2011
Lehman Brothers March 2007 - September 2008
InterContinental Hotels Group March 2002 - March 2007
Paradigm Business Strategies February 2001 - March 2002
Skills
Private Equity, Microsoft Office, Strategy, Employee Relations, Front Office, Event Planning, Leadership, Venture Capital, Hospitality, Project Management, Executive Management, Mergers & Acquisitions, Hotels, Event Management, Contract Negotiation, Budgets, Business Development
Education
Salt Lake Community College 1997 — 2004
SCIenergy, Inc. May 2011 - Present
InterContinental Hotels Group January 2007 - 2009
IHG 2006 - 2008
InterContinental Buckhead Atlanta 2006 - 2008
InterContinental Hotel Buckhead October 2004 - March 2006
Grizzard Communications April 2002 - April 2004
Cyntergy May 1999 - October 2001
Skills
Project Management, Program Management, Troubleshooting, Hotels, Hospitality, Time Management, Business Analysis, Technical Training, Budgets, Customer Satisfaction, Team Leadership, Software Documentation, Technical Support, Quality Assurance, Analysis, Training
Education
Rockford College
Bachelor of Arts (B.A.)
Waters Management Group
PMP Pending, Project Management
Oakwood Worldwide June 2015 - Present
InterContinental Hotels Group May 2013 - April 2014
Kimpton Hotels March 2008 - April 2013
San Remo Hotel March 2005 - March 2006
Taj Hotels Resorts and Palaces September 2003 - March 2005
Skills
Revenue Analysis, Yield Management, Proficiency in the use..., Hotels, Hospitality Management, Hotel Management, Hospitality Industry, Front Office, Hospitality, Property Management..., Resorts, Rooms Division, Micros, Pre-opening, Food
Education
Universidad ORT Uruguay
Master of Business Administration (MBA)
San Francisco State University
Bachelor of Science, Business
Safeway August 2014 - Present
InterContinental Hotels Group May 2013 - December 2013
H2O Plus September 2009 - August 2013
InterContinental Hotels Group February 2012 - May 2013
New Asia Restaurant April 2001 - February 2012
The Disney Store October 2010 - January 2011
Skills
Hotels, Hospitality Management, Hotel Management, Hospitality Industry, Hospitality, Resorts, Food & Beverage, Tourism, Rooms Division, Banquets, Restaurants, Catering, Property Management..., Management, Marketing
Education
San Francisco State University 2005 — 2010
Bachelor of Arts (B.A.), Hospitality Administration/Management
Time Inc. September 2014 - Present
Time Inc. August 2013 - September 2014
Travel + Leisure February 2013 - August 2013
InterContinental Hotels Group July 2012 - January 2013
InterContinental Hotels Group August 2011 - July 2012
Pink Pineapple Retail Store May 2010 - May 2011
Newport Harbor Corporation June 2010 - October 2010
SRU Business Studies & Econmics Department September 2009 - May 2010
New Balance Franchise (New Canaan) July 2009 - August 2009
Donna Callighan’s PHOTO designs June 2009 - August 2009
Skills
Microsoft Office, Adobe Creative Suite, Dreamweaver, iMovie, Final Cut Pro, Onyx, Constant Contact, Opera, Delphi, Advertising, Email Marketing, Event Management, Event Planning, Fundraising, PowerPoint, Sales
Education
Salve Regina University 2007 — 2011
Bachelor of Science, Marketing
Roadpost April 2013 - Present
Voxdata 2012 - 2013
FEP Search Group February 2010 - 2012
Grand & Toy 2008 - 2010
Vonage Canada 2005 - 2008
InterContinental Hotels Group September 2003 - 2005
Smart Communications, Inc. 2000 - June 2003
Skills
Performance Management, Call Center, Customer Service, Customer Experience, Call Centers, Management, Operations Management, Account Management, Leadership, Project Management, Quality Assurance, Sales, Training, E-commerce, Outsourcing, Recruiting, Team Leadership, Start-ups, Vendor Management, Coaching, Customer Retention, CRM, Team Management, Time Management, Executive Search
Education
San Beda College
AB, Economics
InterContinental Hotels Group (IHG®) October 2014 - Present
InterContinental Hotels Group January 2012 - October 2014
InterContinental Hotels Group June 2006 - January 2011
Skills
Hotels, Call Center, Business Travel, Hospitality, Hospitality Industry, Travel Management, Customer Service, Sales Management, Hospitality Management, Employee Training, Tourism, Account Management, Call Centers, Property Management..., Cruises, Revenue Analysis, Food & Beverage, Customer Satisfaction, Online Travel, Incentives, Hotel Booking, Leisure Travel, Yield Management
Education
Salt Lake Community College 2001 — 2002
Information Technology
Ford Motor Company January 2015 - Present
Ford Motor Company June 2014 - Present
GTM 2013 - 2013
InterContinental Hotels Group September 2010 - June 2011
InterContinental Hotels Group April 2010 - September 2010
Black Entertainment Television May 2010 - August 2010
Cumulus Broadcasting May 2009 - August 2010
Savannah Technical College 2009 - 2010
National Urban League 2008 - 2009
Skills
Team Building, Public Relations, Event Management, Crisis Management, Advertising, Social Media, Market Planning, Social Media Marketing, Customer Relations, Strategic Planning, Budgeting, Marketing Strategy, Analysis, Public Speaking, Marketing Research, Social Networking, Customer Service
Education
Clark Atlanta University Savannah State University 2011 — 2013
Master of Business Administration (M.B.A.)
Savannah State University 2008 — 2010
Business Administration, Marketing
InterContinental Hotels Group May 2002 - Present
Radisson Hotels November 1988 - May 2002
Radisson Hotels & Resorts 1988 - 2002
Radisson Hotels Worldwide 1988 - 2002
Skills
Hospitality Industry, Leisure, Hotels, Account Management, Banquets, Budgets, Business Travel, Catering, Contract Negotiation, Convention Services, Corporate Events, Event Management, Food & Beverage, Front Office, Hospitality Management, Hospitality, Hotel Management, Incentive Travel, Incentives, Leadership, Leisure Travel, Lodging, Meeting Planning, Pre-opening, Property Management..., Resorts, Restaurants, Rooms Division, Revenue Analysis, Sales Management, Sales, Tour Operators, Teamwork, Tourism, Trade Shows, Travel Management, Travel Planning, Yield Management, Online Travel, Micros, Revenue Forecasting, Hotel Booking
Education
Rutgers University-New Brunswick 1979 — 1983
BA, Psychology
Baywood Hotels April 2008 - Present
Monte Vista Historical Association 2012 - 2012
InterContinental Hotels Group October 2007 - 2008
Residence Inn by Marriott January 2007 - August 2007
Rexam 2001 - 2003
BASF 1998 - 2000
Skills
Hotels, Hospitality Industry, Revenue Analysis, Hotel Management, Hospitality Management, Hospitality, Meeting Planning, Front Office, Trade Shows, OnQ, Yield Management, Customer Service, Leadership, Sales, Training, Event Management, Budgets, Marketing
Education
DePaul University 2007 — 2008
Roosevelt University 1995 — 1999
Morton College 1985 — 1987
Monterey Palms Health Care November 2012 - Present
Real Property Management Midwest August 2011 - Present
Unlimited Network August 2010 - Present
Bilingual Resources Group November 2011 - December 2012
Dynamic Creative Solutions September 2010 - February 2012
New York University September 2010 - October 2011
NotchUp, Inc. July 2010 - August 2010
NotchUp, Inc. 2010 - 2010
InterContinental Hotels Group February 2009 - November 2009
InterContinental Hotels Group September 2007 - February 2009
Skills
PowerPoint, Word, Excel, Facebook, Online Marketing, Google Docs, Microsoft Excel, Customer Satisfaction, Customer Service, Event Management, Management, Manufacturing, Marketing, Microsoft Office, Microsoft Word, Production Planning, Recruiting, Sales, Social Media, Software Documentation, Social Media Marketing, Training, Blogging
Education
Saint Louis University (PH) 1989 — 1993
BSCommerce, Marketing
General Growth Properties September 2005 - March 2010
Arlington Hospitality September 2003 - August 2005
InterContinental Hotels Group November 2000 - July 2003
Lodgian July 1997 - November 2000
Pep Boys March 1995 - July 1997
Circuit City August 1993 - March 1995
Skills
Construction Management, Architectural Design, Strategic Planning, Design Management, Quality Assurance, Development Executive, Real Estate Development, Budgets, Commercial Real Estate, Construction, Contract Management, Contract Negotiation, Feasibility Studies, Management, Mixed-use, Program Management, Project Management, Project Planning, Property Management, Real Estate, Real Estate Economics, Retail, Shopping Centers
Education
San Diego State University-California State University 1983 — 1986
BA
Pheonix Institute of Technology 1979 — 1980
Techincal
InterContinental Hotels Group January 2013 - Present
mBlox February 2011 - August 2012
Sheraton January 2010 - February 2011
Marriott Hotels March 2008 - January 2010
Skills
Customer Satisfaction, Customer Service, Hospitality, Human Resources, Hotels, Hotel Management, Account Management, Mobile Marketing, Sales, Front Office, SMS, Mobile Devices, Salesforce.com, Microsoft Office, Hospitality Management, Guest Service Management, Employee Relations, HRIS, Taleo, OnTrack, Employee Wellness..., Outlook, Workday
Education
San Jose State University 2005 — 2009
Hospitality Management, Business
American Express April 2014 - Present
Tridel November 2013 - April 2014
Ark Group Construction Development Inc April 2011 - August 2013
Hotel Jen September 2010 - December 2010
Team 2000 Realty Inc., Brokerage April 2010 - June 2010
InterContinental Hotels Group May 2008 - August 2008
Skills
Hospitality Management, Opera, Teamwork, Customer Service, Marketing, Marketing Communications, Social Media Marketing, Sales, Public Relations, Strategy, Human Resources, Analysis, Social Networking, Leadership
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Graduate Certificate
Ryerson University 2006 — 2010
Bachelor of Commerce (BCom)
FOX Sports 1 "Garbage Time with Katie Nolan" May 2015 - Present
Watch What Happens Live! March 2015 - Present
InterContinental Hotels Group May 2014 - March 2015
Schwantner & Sons: custom construction and renovations November 2012 - April 2014
Hotel Elysée June 2012 - October 2012
Diamonds in the Rough January 2012 - May 2012
International Rescue Committee March 2011 - May 2011
Sustainable Whale Watching Tourism January 2011 - February 2011
Cross Cultural Solutions January 2008 - May 2008
Skills
Outlook
Education
San Diego State University-California State University 2008 — 2012
Bachelor of Science (BS), Hospitality and Tourism Management
Università Cattolica del Sacro Cuore 2011 — 2012
InterContinental Hotels Group December 2008 - February 2011
IHG 1996 - 2008
IHG 1991 - 1996
Skills
Profit Maximization, Leadership Development, Meeting Planning, Staff Management, Food Safety, Hospitality Industry, Resorts, Hotels, Hospitality Management, Hotel Management, Pre-opening, Leadership, Housekeeping, Yield Management, Revenue Analysis, Pre-opening experience, Micros, Management, Opening Hotels, Rooms Division, Guest Service Management, Banquets, Opera, OnQ
Education
Salem State University 1975 — 1977
The Grill on the Alley June 2014 - Present
Fornello Trattoria December 2013 - June 2014
Japonais May 2011 - January 2014
Gino's East Pizzeria May 2012 - August 2012
90 Miles Cuban Cafe January 2010 - May 2011
Chicago Pizza Company March 2007 - December 2009
California Pizza Kitchen November 2005 - March 2007
Carlson Restaurants / T.G.I. Friday's March 2002 - November 2005
InterContinental Hotels Group April 2001 - November 2002
Crowne Plaza and Hampton Inn and Suites January 1998 - April 2001
Skills
Restaurants, Employee Relations, Customer Satisfaction, Inventory Management, Employee Benefits, Menu Development, Sales, P&L Management, Recruiting, Management, Problem Solving, Menu Design, Increasing Sales, P&L responsibility, POS, Training & Development, Marketing Strategy, Crisis Management, Recruitment/Retention, Contract Recruitment, Social Media, Social Media Marketing, Restaurants Management, Marketing, Training, Food & Beverage, Restaurant Management, Hiring, Customer Service, Human Resources
Education
StraighterLine (Phoenix University) 2011 — 2014
International Business
Harold Washington College 2008 — 2010
2008, 2010 Business Management; 2003 Business Administration
Roosevelt University 2001 — 2003
Human Resources Management, Minor Business Management
Kennedy/Jenks Consultants September 2011 - Present
Kennedy/Jenks Consultants June 2010 - February 2014
China Bazaar Inc. July 2005 - December 2012
China Bazaar Inc. June 2009 - May 2010
InterContinental Hotels Group February 2009 - May 2009
San Francisco State University June 2008 - May 2009
SFSU Volunteer Income Tax Assistance (VITA) program January 2008 - May 2009
Imperial Tours April 2007 - November 2007
Education
San Francisco State University 2005 — 2009
BS, Business Administration
InterContinental Hotels Group February 2013 - Present
Mt. Olympus christian child development center April 2008 - February 2013
TJX May 2004 - January 2008
Skills
Case Management, Case Managment, Child Development, Counseling Psychology, Crisis Intervention, Customer Service, Data Entry, Event Planning, Microsoft Word, Social Psychology, Adolescents, Childcare, Community Outreach, Psychology, Social Services, Teaching, Volunteer Management, Mental Health
Education
Salt Lake Community College 2008 — 2012
Associate's degree, Psychology and General studies
State of Minnesota October 2013 - Present
InterContinental Hotels Group May 2012 - Present
Sela Roofing Commercial Division January 2006 - October 2013
Skills
Microsoft Office, Odyssey, QuickBooks, Mas 90, Payroll, Wordperfect, Telephone Skills, Spreadsheets, Lotus Notes, Data Entry, Invoicing, Administrative..., Fax, File Management, 10 Key, Office Administration, Gideon 2, MNCIS, Opera Property..., Microsoft Excel, Microsoft Word, Microsoft Outlook
Education
Saint Paul College-A Community and Technical College 2014 — 2016
A.A.S. in Business Administration, Human Resources Management and Services, 3.93 GPA
IHG February 2009 - Present
ihg July 2008 - February 2009
InterContinental Hotels Group 2009 - 2009
Revenue & Guest Technology, InterContinental Hotels Group 2006 - July 2008
InterContinental Hotels Group 1989 - 2008
Bass Hotels and Resorts 1987 - 2008
Holiday Inn 1987 - 2008
InterContinental Hotels Group 1990 - 2006
IHG January 2004 - March 2005
IHG July 2002 - January 2004
Skills
Hospitality Industry, Microsoft Office, Customer Satisfaction, Hotels, Customer Service, Resorts, Hospitality Management, Management, Hotel Management, Property Management..., Vendor Management, Human Resources, Revenue Analysis, Tourism, Business Process, Budgets, Hospitality, Yield Management, Food & Beverage, Leisure, Event Management, Hotel Booking, Meeting Planning, Restaurants, Catering
Education
Salt Lake Community College 1991 — 1994
Communications, Communications, Business
Smyth TriBeCa a Thompson hotel June 2015 - Present
Hotel lincoln May 2015 - June 2015
Hotel Lincoln 2013 - June 2015
Thompson Hotels Chicago June 2012 - 2013
IHG January 2011 - June 2011
InterContinental Hotels Group September 2010 - December 2010
Skills
Hotels, Hospitality Management, Hospitality Industry, Hotel Management, Front Office, Hospitality, Event Planning, Food & Beverage, Opera, Micros, Resorts, Banquets, Tourism, Catering, Restaurants
Education
San Francisco State University 2005 — 2010
Hospitality Management
Amazon July 2015 - Present
Shri Sai AB Corporation March 2013 - May 2015
Exotic Holidays March 2012 - February 2013
InterContinental Hotels Group August 2008 - March 2011
Skills
Leisure Travel, Travel Planning, Travel Management, Business Travel, Adventure Travel, Medical Tourism, Tourism Management, Heritage Tourism, Hotels, Tourism, Hospitality Management, Restaurants, Fine Dining, Food, Pre-opening, Micros, Hotel Booking, Banquets, Incentive Travel, Restaurant Management, Hospitality, Hospitality Industry, Food
Education
William Blue School of Hospitality and Tourism Management, Sydney 2008 — 2010
Master of Hospitality and Tourism Management, Rooms division mangement, certificate 3 in commercial cookery.
Saurashtra University 2003 — 2007
Bachelor of Hotel and Tourism Management, Food and beverage production, Food and beverage service, Rooms division management.
InterContinental Hotels Group November 2013 - Present
Start With A Website.com, LLC January 2006 - Present
InterContinental Hotels Group April 2013 - November 2013
Definition 6 September 2012 - November 2012
Grenentec, Inc. March 2009 - January 2010
Pure Energy Drinks August 2008 - December 2008
Skills
Art Direction, Web Design, User Experience, Branding & Identity, Graphic Design, Responsive Design, Information Architecture, Advertising, Online Advertising, Marketing, Rapid Prototyping, Facebook, SEM, Online Marketing, HTML, Email Marketing, Business Development, Brand Development, Logo Design, Social Media Marketing, Entrepreneurship, Digital Marketing, CSS, .NET, 3D Modeling, 3D graphics, Product Design, Support Analysts, IT Solutions, Axure, Adobe Creative Suite
Education
University of California, San Diego 2015 — 2016
Interaction Design
University of Central Florida 2005 — 2008
Microbiology, Molecular Biology
Rollins College 2004 — 2005
Biology & Studio Art
Canterbury High School
* April 2014 - Present
Rubicon Global July 2013 - April 2014
InterContinental Hotels Group April 2012 - June 2013
ReMix Recycling LLC July 2009 - November 2011
Hall County School and County Recycling Coordinator July 2010 - March 2011
SLKing and Associates January 2009 - July 2009
Cooper Carry Architects September 2005 - December 2008
Savannah College of Art and Design 2000 - 2005
Skills
LEED AP, Sustainability, LEED, Sustainable Design, Green Building, Mixed-use, Project Planning, Comprehensive Planning, Sustainable Business, Submittals, Design Research, Architectural Design, Management, Start-ups, Marketing, Social Media, Business Planning, Architecture, Space planning, Interior Design, Recycling, Sustainable Architecture, Architectures, Sustainable Development
Education
Savannah College of Art and Design 2000 — 2005
Master of Architecture Degree, Architecture
Chautauqua Lake School 1992 — 2000
High School Diploma
EMC July 2013 - Present
University of Utah May 2011 - Present
InterContinental Hotels Group May 2010 - August 2012
Wyndham Worldwide / RCI January 2011 - August 2011
GlobalSoul International May 2010 - August 2010
Skills
Language skills:..., Teaching/Communication..., Strong verbal and..., Diversity and..., Management /leadership..., French Document..., Windows OS proficient, Great empathy and..., Windows..., Policy Analysis, International Relations, International..., Intercultural..., Political Science, Nonprofits, Organizational..., Leadership Development, Higher Education, Training, Public Relations, Data Analysis, Teaching, Event Planning, Program Management, Interviews, French, Public Speaking, Community Outreach, Microsoft Office, Grant Writing, Editing, Leadership, Research, English, Customer Service, PowerPoint, Social Media, Microsoft Excel, Management, Microsoft Word, Strategic Planning
Education
University of Utah 2011 — 2013
French language and Francophone Studies/ Language and Literature
University of Utah 2009 — 2011
Bachelor of Arts (B.A.), International Relations and Affairs
Salt Lake Community College 2006 — 2008
Associate of Arts (A.A.), International Relations and Affairs
Granite School District February 2014 - Present
InterContinental Hotels Group October 2011 - Present
South Towne Expo August 2010 - Present
Hale Centre Theatre October 2006 - Present
Candlelight Media August 2014 - October 2014
ReMix Vocal Academy April 2014 - July 2014
Thanksgiving Point August 2013 - December 2013
Spotlight Theater Company May 2013 - July 2013
Skills
Elementary Education, Classroom Management, Higher Education, Classroom, Teaching Writing, Teaching Reading, Public Relations, Facebook, Social Media, Press Releases, Customer Service, Marketing, Marketing Strategy, Advertising, Social Media Marketing, Blogging, Marketing Communications, Social Networking, Fun, Media Relations, Strategic Planning, Friendly Personality, Goal Oriented, Hardwork, Work Well Independently, Online Advertising, Microsoft Office, Microsoft Excel, Committed to..., Works well in a team, Microsoft Word, Highly skilled..., Digital Marketing, Outlook, Pressure Handling, Integrated Marketing, Copywriting, Email Marketing, Telephone Skills, Editing, Writing, PowerPoint
Education
Westminster College 2015 — 2016
Master's Degree, Elementary Education and Teaching
University of Utah 2011 — 2013
Bachelors of Arts, Public Relations, Advertising, and Applied Communication
Salt Lake Community College 2009 — 2011
Associate of Science (AS), General Studies
Crowne Plaza Irvine November 2003 - Present
Crowne Plaza Hotel - Irvine 2003 - Present
InterContinental Hotels Group 2002 - Present
Education
San Diego State University-California State University 1983 — 1987
KPMG July 2014 - Present
Club Quarters Hotel April 2012 - July 2013
InterContinental Hotels Group August 2011 - March 2012
Cavallo Point Lodge October 2010 - July 2011
The James Hotel June 2008 - October 2010
Skills
Hospitality, Customer Service, Management, Hotels, Billing Systems, SMS, Opera, HotSOS, Microsoft Office, Property Management...
Education
Roosevelt University 2005 — 2009
Bachelor's degree, Hospitality Administration/Management
College PreparationNaperville Central High School
County of El Dorado January 2015 - Present
State Farm Agent May 2014 - January 2015
U.S. Cellular August 2011 - May 2014
AT&T Mobility April 2010 - June 2011
Comcast April 2009 - February 2010
Verizon Wireless March 2005 - March 2009
InterContinental Hotels Group December 2000 - June 2004
Skills
Customer Retention, Wireless, Customer Satisfaction, Telecommunications, Direct Sales, Cellular Communications, Customer Experience, Customer Service, Mobile Technology, Quotas, Retail, Retail Sales, Sales Process, Mobile Devices, 4G, Solution Selling, CDMA, Sales, Salesforce.com, Team Leadership, Customer Engagement, Wireless Networking, Team Building, Inventory Management, Inventory Control, Teamwork, EVDO, Sales Presentations, Outlook, Mobile Communications, Social Media Marketing, Fleet Management, Store Management, Training, Merchandising, Coaching, Strategy, Visual Merchandising, Handsets, TCP/IP, Carriers, Broadband, Smartphones, Leadership Development, LTE, Blackberry, Quota Achievement, Exceeding Quotas, Networking, Customer Acquisition
Education
San Jose State University 1997 — 1999
Calaveras High School 1993 — 1997
High School Diploma, General Studies
Conference Technologies, Inc.® August 2014 - Present
Hilton St. Louis at the Ballpark August 2013 - July 2014
InterContinental Hotels Group 2012 - 2013
Inteva Products May 2011 - August 2011
Skills
Time Management, Logistics, Shipping, Accounting, Hotels, Front Office, Hospitality, Tourism, Hospitality Industry, Hospitality Management, Revenue Analysis, Hotel Management, Micros, Property Management..., Hotel Booking, Customer Satisfaction, Resorts, Food & Beverage, Opera, Customer Service
Education
Rockhurst University 2009 — 2013
Bachelor of Arts (B.A.), Philosophy
University of International Business and Economics 2011 — 2011
University of Utah Hospitals and Clinics January 2009 - Present
University of Utah Hospitals and Clinics October 2006 - Present
InterContinental Hotels Group May 2003 - October 2006
Dillards May 2002 - May 2003
Anchor Blue Retail Group August 1999 - May 2002
Skills
Medical Terminology, Wavefront Certification, Cpr Certified, Customer Service, Clinical Research, Hospitals, Process Scheduler, Invoicing, Human Resources, Sales, Healthcare, Public Health, Nursing, Healthcare Management, EMR, Epic Systems, Healthcare Information..., HIPAA
Education
Salt Lake Community College
Associates of Marketing, Associates of Science
Salt Lake Community College
Associates of Science
Marriott International July 2014 - Present
Marriott International May 2012 - July 2014
InterContinental Hotels Group February 2011 - May 2011
The Vista Room at San Francisco State University August 2010 - May 2011
The Vista Room at San Francisco State University March 2010 - September 2010
Miche's Filipino Cuisine November 2007 - March 2008
Q-Cup June 2006 - October 2007
Education
San Francisco State University, College of Business 2009 — 2011
B.S., Hospitality & Tourism Management
Skyline College
A.A., Liberal Arts
InterContinental Hotels Group April 2014 - Present
Gold's Gym March 2012 - Present
Xtremely Fit January 2012 - Present
The Generation Companies August 2012 - April 2014
MetLife April 2012 - August 2012
MetLife July 2011 - April 2012
Matchbox October 2010 - August 2011
New Jersey Crime Victim's Law Center January 2009 - May 2009
Centenary College August 2007 - May 2009
Skills
Cold Calling, CRM, Management, Applicant Tracking..., Background Checks, Marketing Communications, Social Media Outreach, Marketing, Community Outreach, SPSS, Financial Services..., Database Management, Client Relationship..., Eye For Detail, Resident Assistant, Student Mentor, Academic Tutoring, Financial Services, Sales, Leadership, Microsoft Office, Event Management, Time Management, Social Networking, Marketing Strategy, Social Media, Event Planning, Training, Customer Service
Education
Centenary College 2006 — 2009
Bachelor of Science (BS), Magna Cum Laude, Sociology
Burlington County College 2004 — 2006
Criminalistics and Criminal Science
Park Central Hotel San Francisco April 2015 - Present
InterContinental Hotels Group May 2011 - April 2015
Skills
Outlook, Customer Service, Microsoft Excel, Windows, Windows XP, Operating Systems, Photography, Recruiting, Firearms, Enforcement, Executive Protection, Counterterrorism, Homeland Security, Physical Security, Security Operations, Weapons, Tactics, Surveillance, Security Training, Leadership, Microsoft Office, Training, Team Building, Security, Operations Management, Security Management, Microsoft Word, Hospitality, Investigation
Education
Santa Rosa Junior College 2012 — 2012
Police Academy, Criminal Justice/Law Enforcement Administration
ICW Group June 2014 - Present
Barrett Business Services April 2013 - June 2014
SRA International 2012 - 2013
Intercontinental Hotels Group 2008 - 2012
Zenith Insurance Company (United States) 1989 - 2008
Revlon (Barnes Hind Division) 1984 - 1989
San Diego County Police Agencies 1975 - 1982
Skills
Security, Risk Management, Crisis Management, Private Investigations, Training, Physical Security, Team Building, Customer Service, Budgets, Security Management, Project Management, Coaching, Fraud, Security Operations, Human Resources, Risk Assessment, Management, Corporate Security, Investigation, Fire Safety, Project Planning, Crime Prevention, Executive Protection, Program Management, Workers Compensation, Insurance, Emergency Management, Enforcement
Education
San Diego State University-California State University 1977 — 1983
Bachelor of Arts (B.A.), Public Administration
San Diego Mesa College 1975 — 1977
Associate of Arts (A.A.), Social Sciences
City of Fremont July 2014 - Present
IDEO February 2012 - July 2014
Whole Foods Market June 2010 - February 2012
InterContinental Hotels Group September 2009 - September 2010
Therma October 2005 - September 2007
Skills
Applicant Tracking..., Human Resources, Employee Benefits, Payroll, Onboarding, Benefits Administration, HRIS, Talent Acquisition, Employment Law, Employee Relations, Customer Service, Interviews, Personnel Management, New Hire Orientations, PeopleSoft
Education
San Jose State University
Bachelor of Science, Business Administration; Accounting Information Systems
InterContinental Hotels Group May 2011 - Present
Living Realty Inc., Brokerage January 2007 - September 2011
Ryerson University September 2009 - April 2011
Ryerson University May 2010 - August 2010
Ryerson University May 2009 - August 2009
Skills
Time Management, Microsoft Office, Customer Service, Event Management, Teamwork, Research, Microsoft Excel, PowerPoint, Team Leadership, Microsoft Word, Hospitality, Data Analysis, Event Planning, SPSS, Data Entry, Public Speaking, Outlook, Leadership, Social Media, Training, Office Administration, Sales, Payroll, Social Media Marketing, Administration, Marketing Communications
Education
Ryerson University 2007 — 2011
Bachelor of Commerce, Hospitality And Tourism Management
Uplift Education May 2010 - Present
InterContinental Hotels Group February 2006 - March 2008
The Drake Hotel/ Hilton April 2005 - December 2006
Skills
Curriculum Development, Staff Development, Nonprofits, Educational Leadership, Hospitality Industry, Curriculum Design, Teaching, Hotels, Microsoft Office, Food & Beverage, Social Media, Higher Education, Hotel Management, Customer Satisfaction, Lesson Planning, Hospitality Management, Micros, Pre-opening, Rooms Division, Resorts, Microsoft Excel, Hospitality
Education
Roosevelt University 2002 — 2006
Bachelor of Science, Business Management (Tourism and Hospitality) with a Minor in Marketing
Citrix March 2015 - Present
Citrix March 2014 - March 2015
Citrix January 2012 - March 2014
TEN Marketing October 2010 - January 2012
lynda.com a LINKEDIN Company October 2008 - October 2010
Bargain Network August 2005 - October 2008
Mars Inc 1999 - 2005
Mattel 1997 - 1999
InterContinental Hotels Group 1992 - 1997
Skills
Loyalty Marketing, Campaign Development, Online Marketing, Marketing Management, Lead Generation, Online Advertising, Strategy, Customer Retention, Marketing Strategy, Campaigns, Email Marketing, E-commerce, Brand Management, Web Analytics, Digital Marketing, Competitive Analysis, Sales, Strategic Planning, SaaS, Advertising, Product Marketing, Marketing Communications, B2B, Marketing, Mobile Devices, Entrepreneurship, Creative Direction, Market Planning, SEO, Product Development, Demand Generation, Leadership, Management, Web Marketing, Team Management
Education
San Diego State University-California State University
BA
Marcus & Millichap March 2015 - Present
Vallico Group March 2015 - Present
Vallico Fashion October 2012 - Present
Vallico Group July 2012 - May 2015
Chi-Town Eatery March 2013 - March 2015
Vallico Consulting July 2011 - July 2014
NRN Network May 2008 - July 2011
InterContinental Hotels Group August 2006 - April 2008
InterContinental Hotels Group June 2004 - August 2006
Omni Hotels April 2003 - May 2004
Skills
Leadership, Hotels, Marketing, Training, Customer Service, Sales, Hospitality, Strategic Planning, Team Building, Marketing Strategy, Operations Management, Employee Training, Budgets, Restaurants, Food, Contract Negotiation, Team Leadership, Time Management, Management Consulting, New Business Development, Consulting, Sales Management, Press Releases, FB, Management Development, Coaching, Budget, Restaurant Management, Restaurant Training, Building Inspections, Construction, iOS development, New Restaurant Openings, Opening Hotels, Hotel Design, Restaurant Development, Real Estate, Real Estate Transactions, Commercial Real Estate, Hotel Management, Hotel Contract..., Real Estate Contracts, Real Estate Development, Brokerage, Hotel Booking
Education
Roosevelt University 2004 — 2006
Bachelors, Management, Marketing
Engage Hospitality/Personality Hotels Collection May 2015 - Present
Engage Hospitality/Personality Hotels Collection January 2009 - May 2015
Personality Hotels August 2006 - January 2009
Warwick Regis Hotel August 2004 - July 2006
InterContinental Hotels Group June 2002 - August 2004
Mosser Hotels December 1999 - June 2002
Kimpton Hotels July 1992 - December 1999
Skills
Marketing- Social..., Lifestyle/Boutique..., Franchise Experience, New Business Development, Muliple Hotel Experience, Opening Hotels, Renovation, SynXis- CRS, Innpoints- CRS, IHotelier- CRS, HIRO- IHG Revenue Mgmt, Holidex Plus- IHG CRS, MICROS- POS, Hotels, Holidex, Social Media Marketing, Franchising, Revenue, Micros, Hotel Management, Revenue Analysis, Hospitality Industry, Food & Beverage, Hospitality, Restaurants, Contract Negotiation, Rooms Division, Team Building, Management, Marketing, Negotiation, Marketing Strategy, Front Office, Catering, Customer Service, Pre-opening, Resorts, Yield Management, Hospitality Management, Budgets, Property Management..., Coaching, Sales, Training, Event Management, Trade Shows, Luxury, Income Statement, Customer Satisfaction, Employee Training
Education
San Francisco State University 1990 — 1995
BA, Psychology
Galileo High School 1986 — 1990
HS Diploma, General Education
ABB Enterprise Software 2015 - Present
Fiserv 2012 - 2015
Macy's Systems & Technology 2008 - 2012
Marsh & McLennan Companies 2007 - 2008
InterContinental Hotels Group 2006 - 2007
Arthritis Foundation, National Office 2003 - 2006
Skills
Talent Acquisition, Human Resources, HRIS, Onboarding, Benefits Administration, Applicant Tracking..., PeopleSoft, Taleo, Interviews, Recruiting, Sourcing, Ceridian, Fieldglass, Process Improvement, Project Management, New Hire Orientations, College Recruiting, Non Profits, Strategic Marketing, HR Consulting, Employee Benefits, Temporary Placement, Leadership, Employee Relations, Nonprofits, Deferred Compensation
Education
Saint Leo University
Bachelor of Arts (B.A.), Human Resources Management
C 2014 - Present
Padgeberry Organic Farm 2011 - 2013
Sodexo Canada 2009 - 2010
Sodexo 2008 - 2009
Sodexo 2005 - 2008
Fairmont Hotels & Resorts March 2004 - August 2005
InterContinental Hotels Group 2002 - 2004
Sodexo 2000 - 2002
University of Windsor 1999 - 2000
Skills
Team Building, Customer Service, Food, Negotiation, Food Service, Facilities Management, Leadership, Operations Management, Budgets, Strategic Planning, Management, Income Statement, Training, Inventory Management, Hospitality, New Business Development, Marketing Strategy, Coaching, Leadership Development, Consulting, Recruiting, Strategy, Business Strategy, Budget Process, Financial Analysis, Financial Modeling, Mentoring, Market Analysis, Cross Functional Team..., Project Management, Forecasting, Team Leadership, P&L, Customer Satisfaction, Catering, Business Planning, Contract Negotiation, Hiring, Sales, Performance Management, Employee Relations
Education
Ryerson University 1994 — 1999
Bachelor of Commerce (B.Com.)
Riverside Military Academy 1989 — 1991
InterContinental Hotels Group August 2013 - Present
Athenaeum InterContinental Athens August 2007 - August 2013
Le Meridien Hotels & Resorts 2005 - 2007
Le Meridien Hotels & Resorts 2002 - 2005
Skills
Hotels, Hospitality Industry, Revenue Analysis, Hospitality Management, Hotel Management, Banquets, Business Planning, Business Travel, Catering, Communication, Corporate Events, Event Management, Food, Front Office, Hospitality, Networking, Event Planning, Budgets, Tourism, Food & Beverage, Food, Resorts
Education
Ryerson University
BA, Hospitality and Tourism Management
Diamond Lodging February 2007 - Present
Dellisart Lodging December 2002 - January 2007
InterContinental Hotels Group May 1998 - November 2002
Candlewood Suites Hotel Company May 1997 - April 1998
Cigar Source, Inc March 1995 - April 1997
Summerfield Suites Hotel Company January 1990 - February 1995
Residence Inn October 1985 - December 1989
Skills
Revenue Analysis, Hospitality Industry, Hotels, Hospitality, Yield Management, Hotel Management, Hospitality Management, Pre-opening, Front Office, Software Development, Project Planning, Budget Process, Opening Hotels, Operations Management, Analytics, Customer Service, Entrepreneurship, Leadership, Organization, Problem Solving, Strategic Planning, Quality Management, Performance Management, Change Management, Budgets, Business Planning, Guest Service Management, Hotel Booking, Human Resources, Leisure, Lodging, Management, Marketing, Micros, P, Property Management..., Revenue Forecasting, Rooms Division, Sales, Sales Operations, Training
Education
San Jose State University 1982 — 1984
International Business
San Jose City College 1980 — 1982
AA, Business Administration
Park Management Group November 2006 - May 2009
Intercontinental Hotels Group December 2003 - May 2006
CRG Management LLC December 2000 - March 2002
Chase Manhattan Corporation July 1999 - November 2000
Cushman & Wakefield December 1997 - June 1999
Atlantic Stewardship Bank June 1996 - December 1997
US Trust March 1979 - July 1995
Education
Saint Peter's University 1996 — 1999
MS, Accounting
Saint Peter's University 1989 — 1995
BS, Accounting, minor in Social Science-sociology
Rosetta Stone July 2013 - Present
CNN September 2008 - July 2013
Arabian Group for Investment & Development Real Estate November 2006 - October 2008
Hyatt Hotels Corporation October 2003 - August 2006
InterContinental Hotels Group January 1999 - December 2002
Local Orlando Restaurant May 1994 - May 1998
Skills
Employee Relations, Policy, Compensation & Benefit, Performance Appraisal, Employment Contracts, Employee Training, Change Management, Leave of Absence, Human Resources, Employee Engagement, Recruiting, Management, Talent Management, Training, Personnel Management, Conflict Resolution, Performance Management, HRIS, Onboarding, Organizational..., Leadership Development, Leadership, Workforce Planning, Succession Planning, Talent Acquisition
Education
The George Washington University 2002 — 2004
Masters of Arts, Human and Organizational Learning
Stetson University 1994 — 1998
Bachelor of Business Administration (B.B.A.), Human Resources
Rollins College - Crummer Graduate School of Business
Trinity Prep
Bank of America August 1993 - Present
InterContinental Hotels Group March 2003 - February 2004
Education
San Francisco State University, College of Business 1996 — 1999
BS, Hospitality Management
Zions Bancorporation March 2015 - Present
Primary Residential Mortgage July 2013 - February 2015
CoreLogic January 2007 - July 2013
Victoria's Secret November 2008 - January 2011
Diamond Limousine August 2006 - November 2006
InterContinental Hotels Group March 2006 - July 2006
Discover Financial Services January 2005 - March 2006
Park N' Jet October 2004 - January 2005
Basic Research April 2004 - August 2004
Convergys April 2003 - March 2004
Skills
Active Directory, Banking, Business Analysis, Clerical Skills, Complaint Management, Consumer Privacy, Customer Satisfaction, Customer Service, Dispatching, Dispute Resolution, Encompass, FHA, Mortgage Compliance, Mortgage Lending, Process Improvement, Policy Writing, Quality Assurance, Real Estate, Retail Sales, Research, USPAP, Vendor Management, Credit, Management, Sales, Finance, Loan Origination, Residential Mortgages, Mortgage Banking
Education
University of Utah - David Eccles School of Business 2010 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management
Salt Lake Community College 2003 — 2007
Associate's Degree
QP Group June 2004 - Present
Sandoval Associates June 2001 - Present
InterContinental Hotels Group October 2008 - December 2012
Amgen July 2008 - October 2008
Astra Pharmaceuticals June 2008 - September 2008
Amgen March 2006 - April 2007
Kaiser Permanente October 2005 - March 2006
Merck 2004 - 2005
A.T. Kearney April 2000 - July 2001
Tefen January 1999 - April 2000
Skills
Strategic Sourcing, Procurement, Global Sourcing, Supply Chain, Strategy, Change Management, Program Management, Outsourcing, Sourcing, Management, Logistics, Marketing Strategy, Project Planning, Pharmaceutical Industry, Budgets, Healthcare, Business Process Mapping, TQM, Hospitality, Market Analysis, Analytics, Analysis, Cross-functional Team..., Supply Chain Management, Spend Analysis, Team Building, Purchasing, Vendor Management, Process Engineering, Project Management, Six Sigma, Business Process..., Business Strategy, Supply Management, Operations Management, Contract Negotiation, Leadership, Process Improvement, Management Consulting, Business Transformation, Contract Management, E-procurement, Consulting, Operational Excellence, eSourcing, Supplier Development, Acquisition Integration, Supplier Negotiation, Supply Chain..., Business Process...
Education
Rutgers University-New Brunswick 1985 — 1990
BS, Industrial Engineering
InterContinental Hotels Group April 2013 - Present
InterContinental Hotels Group
Skills
Strategic Planning, Revenue Analysis, Forecasting, Hotel Management, Social Media, Creative Work, Yield Management, Budgets, Food & Beverage, Team Building, Customer Service, Pre-opening, Creativity, Microsoft Office, Resorts
Education
Syracuse University 1992 — 1993
M.S., Public Relations
Rochester Institute of Technology 1988 — 1992
B.S, Communications
The Garland March 2015 - Present
Loews Hotels June 2013 - March 2015
InterContinental Hotels Group October 2011 - June 2013
Richard Sandoval Restaurants October 2010 - October 2011
Katsuya September 2009 - October 2010
Loews Hotels Resorts December 1998 - September 2009
Skills
Yield Management, Hospitality, Customer Service, Forecasting, Property Management..., Microsoft Excel, Food Service, Food Safety, Hotel Management, Restaurants, Wine, Pre-opening, Catering, Culinary Skills, Customer Satisfaction, Hospitality Industry, Resorts, Tourism, Hotels, Revenue Analysis, Menu Development, Food, Food & Beverage, Event Planning, Fine Dining, Restaurant Management, Event Management, Team Building, Micros, Banquets, Hospitality Management, Budgets, Recruiting, Cost Control, Guest Service Management, Cuisine, Hiring, New Restaurant Openings, Opening Hotels, Pre-opening experience, P&L, MICROS, Recipes
Education
Santa Monica College 1999 — 2004
Accounting/Linguistics
Instituto Tecnologico De Iguala 1996 — 1998
Accounting
IHG RDSMInterContinental Hotels GroupAugust 2002 - Present
InterContinental Hotels Group 2002 - Present
InterContinental Hotels Group (IHG) 2002 - Present
Candlewood Suites Hotel 2010 - 2010
Kessler Collection 2001 - 2002
Hilton Hotels 2000 - 2001
Hilton Hotels Worldwide 1997 - 2001
Boar's Head Inn 1991 - 1997
Marriott Hotels 1984 - 1990
Skills
Qualifying Prospects, Salesforce.com, Hotels, Revenue Analysis, Hotel Management, Revenue Cycle Management, Client Development, RFP, Global Sales, Management, Hospitality, Yield Management, Long-term Customer..., Hospitality Management, Hospitality Industry, Sales, Loyalty Marketing, Selling, Market Share, Pre-opening, Resorts, Front Office, Online Travel, Sales Presentations, Cross-functional Team..., Selling Skills, Pricing Strategy, Tourism, Event Management, Food & Beverage, Event Planning, Rooms Division, Leisure, Budgets, Lead Generation, Sales Process, Incentive Programs, Revenue Enhancement, Strategic Sales
Education
St. Joseph's University
Bachelor of Science (BS), Marketing/Marketing Management, General
InterContinental Hotels & Resorts September 2014 - Present
InterContinental Hotels Group April 2013 - September 2014
Perch 2012 - 2013
The Peninsula Beverly Hills August 2011 - December 2012
The Peninsula Beverly Hills Hotel August 2006 - August 2011
Cal/West Educators 2005 - 2006
Elegant Cuisine 2000 - 2004
Skills
Food & Beverage, Catering, Hotels, Hospitality, Hospitality Management, Hospitality Industry, Sales Management, Sales Operations, Banquets, Event Planning, Menu Development, Management, Marketing, Budgets, Culinary Skills, Meeting Planning, Corporate Events, Hotel Management, Resorts, Convention Services, Trade Shows, Parties, Restaurants, Revenue Analysis
Education
San Francisco State University 2000 — 2005
Bachelor of Arts, Psychology and Child Development
InterContinental Hotels Group February 2010 - Present
HospitalityOne January 2007 - January 2010
Skills
Revenue Analysis, Hospitality, Hotel Management, Event Management, Hotels, Hospitality Management, Hospitality Industry
Education
Sam Houston State University
Bachelors Of Arts
InterContinental Hotels Group February 2011 - Present
InterContinental Hotels Group October 1998 - February 2011
Skills
HRIS, Employee Engagement, Employee Relations, Deferred Compensation, Management, Employee Benefits, Benefits Administration, Microsoft Office, PeopleSoft, Human Resources, Performance Management, Microsoft Excel, Training, HR Policies, Recruiting, Talent Management, Data Analysis, Onboarding, Compensation & Benefit, Workforce Planning, New Hire Orientations, Job Evaluation, ADP Payroll
Education
Saint Leo University
Human Resources Management and Services
Oakland Marriott City Center October 2014 - Present
Marriott International November 2012 - Present
Marriott International February 2013 - August 2013
Marriott International April 2008 - December 2012
InterContinental Hotels Group November 2010 - November 2012
The Prescott, a Kimpton Hotel July 2009 - December 2009
The North Face October 2006 - April 2008
Aspire Public Schools May 2006 - January 2008
Skills
Microsoft Office, Customer Service, PowerPoint, Restaurants, Fluent in Cambodian..., Typing 70 WPM, Highly Organized &..., Outstanding..., Adaptable to Changes, Budget Process, Cost Management, Food & Beverage, Sales, Catering, Event Management, Leadership, Hospitality Industry, Hotel Management, Event Planning, Hospitality Management, Hotels, Hospitality
Education
San Jose State University 2005 — 2010
Bachelors of Science, Hospitality, Recreation, and Tourism Management
BBCanada.com February 2014 - Present
CWW connectworldwide May 2012 - May 2013
Madden Media September 2009 - May 2012
Hotel, Restaurant and Institutional Magazine July 2008 - September 2009
Kostuch Publications Limited January 2005 - July 2008
InterContinental Hotels Group May 2002 - May 2003
Omni Hotels November 2000 - May 2002
The Mark Hotel May 1998 - June 1999
Boca Raton Resort & Club January 1995 - May 1998
Four Seasons Hotels and Resorts July 1991 - May 1994
Skills
Tourism, Publishing, Trade Shows, Magazines, Advertising Sales, Account Management, New Business Development, Advertising, Hotels, Sales Management, Sales, Business Development, Hospitality, Social Media Marketing, Leadership, Event Management, Hospitality Management, Marketing Strategy, Hospitality Industry, Marketing, Marketing Communications, Customer Service, Online Advertising, Hotel Management
Education
University of Toronto
Bachelor of Arts
University of Aix-en-Provence/Marseille
Ryerson University
Certificate, Public Relations
Marriott International 2012 - 2013
Mt. Sinai Hospital March 2011 - August 2011
InterContinental Hotels Group July 2008 - September 2009
The Sutton Place Hotel March 2006 - September 2007
Nine Zero hotel March 2005 - February 2006
The Breakers Hotel 2003 - 2003
Skills
Microsoft Office, Customer Relations, Access, SPSS, Meditech, Fidelio, Front Office, Customer Service, PowerPoint, Excel, Word, Administration, Opera, Data Entry, Hotels, Micros, Hospitality
Education
Roosevelt University 2009 — 2011
MBA, Management, Health Service Administration
Roosevelt University 2007 — 2008
Bachelors of Science, Hospitality Management
ICHM "Cesar Ritz" 2003 — 2005
Associate, Hospitality Management
Online Image October 2014 - Present
Nest Labs - CSS Corp March 2012 - January 2014
InterContinental Hotels Group October 2011 - April 2012
Online Image June 2010 - August 2010
Skills
Online Marketing, Lead Generation, Entrepreneurship, Competitive Analysis, Marketing, Sales, Advertising, Account Management, Online Advertising, Marketing Strategy, Social Media Marketing, Sales Management, New Business Development, Customer Service, SEM, Email Marketing, Digital Marketing
Education
Salt Lake Community College 2010 — 2011
AS, Business, Marketing
Alya Capital February 2012 - Present
WetWipe Ads February 2012 - Present
Sarpinos Pizzeria Turkey May 2012 - Present
Hyatt December 2011 - February 2012
InterContinental Hotels Group January 2010 - August 2011
Skills
Management, Private Equity, Valuation, Venture Capital, Investments, Due Diligence, Capital, Equities, Entrepreneurship, Market Research, Leadership, PowerPoint, Event Planning
Education
Roosevelt University 2007 — 2009
Master's degree, Hospitality Administration/Management
Roosevelt University 2001 — 2005
Bachelor's degree, Marketing/Marketing Management, General
InterContinental Hotels Group May 2013 - Present
SolutionsIQ January 2013 - May 2013
InterContinental Hotels Group September 2011 - December 2012
Vocalocity 2008 - September 2011
UPS 2006 - 2008
AT&T (Bell South) 2004 - 2006
UPS 2001 - 2003
Ztel Communications 1999 - 2001
Skills
Cross-functional Team..., Scrum, Test Management, Agile Project Management, Waterfall, Requirements Analysis, Agile Methodologies, Quality Center, SDLC, Testing, Linux, Business Requirements, Process Improvement, Manual Testing, .NET, MS Project, XML, VoIP, Java, Visio, Quality Assurance, Test Automation, QTP, LoadRunner, Test Planning, Project Management, Telecommunications, Software Quality..., Software Project..., Web Applications, Business Analysis, Business Process
Education
Rust College
Bachelor's Degree, Mass Communication/Media Studies
InterContinental Hotels Group (IHG) September 2014 - Present
Remington Hotels September 2013 - August 2014
InterContinental Hotels Group March 2008 - September 2013
Courtyard by Marriott February 2006 - February 2008
Destination Hotels and Resorts February 2005 - March 2006
La Jolla Beach & Tennis Club May 1999 - February 2005
Skills
Hotels, Tourism, Customer Service, Budgeting, Customer Relations, Event Management, Food & Beverage, Administration, Negotiation, Promotions, Microsoft Office, Contract Negotiation, Budgets, Hospitality Industry, Customer Satisfaction, Hospitality Management, Revenue Analysis, Hotel Management, Banquets, Pre-opening, Hospitality
Education
University of Phoenix 2010 — 2012
Bachelor's Degree, Accounting
San Diego State University-California State University 1995 — 2005
Business / Hospitality
Torrance High School 1991 — 1995
General, General
InterContinental Hotels Group August 2013 - October 2013
COSTI Immigrant Services January 2013 - April 2013
Canadian National Exihibition August 2010 - September 2010
Mrs. Vanelli's 2007 - 2008
Education
Ryerson University 2008 — 2013
Bachelor of Commerce (B.Com.), Accounting and Finance
Accountant For Hire (self employed) January 2015 - Present
InterContinental Hotels Group October 2009 - Present
Hollywood RooseveltHotel June 2007 - September 2014
Beacher's Madhouse May 2014 - June 2014
The Beverly Hilton March 2007 - September 2008
Shutters on the Beach November 2001 - November 2007
Sofitel Luxury Hotels and Resorts 1996 - 2003
Skills
Interim Management, Accounting, Customer Service, Forecasting, Hotel Booking, Meeting Planning, Resorts, Hospitality Industry, Hospitality, Hospitality Management, Hotels, Hotel Management, Front Office, Revenue Analysis, Event Management, Event Planning, Accounts Receivable, Pre-opening, Yield Management, Micros, Rooms Division, Food & Beverage, Cost Control, Wine, Culinary Skills, Hiring, Revenue Forecasting, Banquets, Opera, Trade Shows, Tourism, Lodging, Customer Satisfaction, Restaurant Management, Opening Hotels, OnQ, Menu Development, Leisure, Guest Service Management, Income Statement, Property Management..., Fine Dining, Food, Concierge Services, Business Travel, Budgets, Catering, Restaurants, Casino, Inventory Management
Education
UCLA 1994 — 1996
Bachelor of Science, Economics
Santa Monica College 1994 — 1995
A.A., Business Administration
Beachers Madhouse May 2014 - Present
Thompson Hotels May 2007 - May 2014
InterContinental Hotels Group 2009 - 2013
The Beverly Hilton Hotel 2006 - 2007
Shutters on the Beach 2002 - 2007
Sofitel Luxury Hotels and Resorts 1996 - 2002
Skills
Hotels, Hospitality Industry, Revenue Analysis, Hospitality, Hotel Management, Front Office, Hospitality Management, Micros, Property Management..., Opera, Pre-opening, Yield Management, Rooms Division, Resorts, Food & Beverage, Restaurants, OnQ, Hotel Booking, Tourism, Banquets, Menu Development, Catering, Restaurant Management, Forecasting, Meeting Planning, Fine Dining, Income Statement, Event Management, Wine, Budgets, Opening Hotels, Customer Satisfaction, Guest Service Management, Luxury, Revenue Forecasting, Cost Control, Leisure, Lodging, Concierge Services, Leisure Travel, Travel Management, Hiring, Casino, Food, Business Travel, Culinary Skills, Accounts Receivable, Reservation, Corporate Events, Spa
Education
UCLA 1994 — 1996
Bachelor's degree, Economics, B
Santa Monica College 1991 — 1993
Associate of Arts (AA), Business Administration and Management, General
InterContinental Hotels Group October 2010 - Present
Hollywood Roosevelt Hotel 2007 - 2011
Hotel Casa Del Mar 2002 - 2007
Sofitel Luxury Hotels and Resorts 1996 - 2004
Skills
Hospitality Industry, Revenue Analysis, Hotels, Hospitality, Hotel Management, Event Management, Fine Dining, Property Management..., Opera, Tourism, Pre-opening, Resorts, Micros, Food & Beverage, Front Office, Yield Management, Restaurants, Rooms Division, Hospitality Management, OnQ, Microsoft Excel, Hotel Booking, Catering, Banquets, Restaurant Management, Meeting Planning, Leisure, Menu Development, Revenue Forecasting, Management, Lodging, Opening Hotels, Forecasting, Guest Service Management, Cost Control, Wine, Income Statement, Budgets, Casino, Travel Management, Hiring, Culinary Skills, Luxury, Corporate Events, Concierge Services, Food Service, Food, Trade Shows, Wedding Planning, Customer Satisfaction
Education
UCLA 1994 — 1996
Bachelor's degree, Economics, B
Santa Monica College 1993 — 1994
Associate of Arts (AA), Business Administration and Management, General
Western Metals Recycling April 2012 - January 2014
Gold's Gym 2007 - April 2012
Kohl's Department Stores September 2006 - October 2007
InterContinental Hotels Group June 1997 - October 2004
Skills
Proficient in Microsoft..., Strong written and..., Superb multitasking..., Exceptional customer..., Quickly learn company..., Process Improvement
Education
Salt Lake Community College 1996 — 1999
Associates of Science, General Education, Average
InterContinental Hotels Group September 2008 - Present
Largo,Florida November 2004 - May 2007
Sumerville,sc June 1998 - January 2001
Education
Saint Peter'sburg Community Colleges
Associate's degree, Public Relations/Image Management
Saint Petersburg State University
Associate's degree, Business Administration and Management, General
Starwood Hotels in California, USA February 2014 - June 2014
Grand Cayman Marriott Beach Resort October 2012 - October 2013
InterContinental Hotels Group January 2012 - October 2012
Hotel Medvejye Ozera, Moscow November 2009 - October 2011
JW Marriott International May 2008 - November 2009
Bukhara Palace Hotel April 2005 - May 2008
Education
San Diego State University-California State University 2014 — 2015
Hospitality, Tourism & Recreation Management
Bukhara State University 2004 — 2006
Master of Arts (M.A.), Literary Critic (English)
Bukhara State University 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
Drury Hotels September 2012 - Present
Hyatt Hotels Corporation August 2010 - September 2012
InterContinental Hotels Group August 2008 - August 2010
The Country Club of Birmingham August 2007 - August 2008
The Tutwiler Hotel June 2005 - August 2007
Samford University September 2004 - May 2006
Green Top Café April 2002 - January 2004
Horse Creek Golf Course July 2000 - July 2002
Skills
OnQ, Opera, WinPM, ADP Payroll, Microsoft Office, Food, Management, Training, Budgets, Employee Training, Hospitality, Hotels, Process Scheduler, Food, Forecasting, Revenue Analysis
Education
Samford University 2002 — 2006
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
JetBlue Airways August 2010 - Present
InterContinental Hotels Group February 2004 - July 2004
Southwest Airlines January 2002 - February 2004
Skills
Aviation, Customer Satisfaction, Airlines, Flights, Airports, Graphic Design, Aircraft, Operations Management, Process Improvement, Sabre, Customer Service, Training, Team Building, Airline Reservations, Program Management, Customer Experience, IATA, Team Leadership, Call Centers, Leadership, Project Planning, Contract Negotiation, Troubleshooting, Management, Analysis, Vendor Management, Time Management, Sales, Cross-functional Team..., Budgets, Performance Management, Employee Relations, Project Management, Access, Outlook, Recruiting
Education
University of Minnesota-Twin Cities 1981 — 1988
Bachelor of Science (BS), Art Education/French Education
Rocky Mountain College 1977 — 1981
Bachelor of Arts (B.A.), Art
Staybridge Suites® Hotels August 2013 - Present
Holiday Inn Rancho Cordova September 2012 - August 2013
InterContinental Hotels Group June 2006 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Master's Commission Sacramento 2011 — 2012
Certificate of Graduation, Bible & Ministry
Salt Lake Community College 2007 — 2007
General Studies, General Studies
Fiserv May 2012 - Present
InterContinental Hotels Group January 2007 - May 2012
Education
Salt Lake Community College 2011 — 2015
Paralegal Studies
Hillcrest High school