TRG Customer Solutions
Industry: Company
DescriptionHeadquarters: Washington, D.C. Founded: 2004 Parent organization: IBEX Global Solutions plc Subsidiary: TRG Customer Solutions (Canada), Inc.
TRG Customer Solutions List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TRG Customer Solutions. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TRG Customer Solutions Employees
Employee
Years
Job
Industry
Georgianna Howard Georgianna Howard's TRG Customer Solutions Experience June 2012 - June 2014
Job AppleCare Advisor Tier 1 IOS Support
Industry Information Technology and Services
Experience
TRG Customer Solutions June 2012 - June 2014
TRG Customer Solutions April 2011 - April 2012
TRG Customer Solutions October 2010 - April 2011
TRG Customer Solutions September 2010 - October 2010
TRG Customer Solutions January 2007 - August 2010
TRG Customer Solutions March 2006 - December 2006
Skills
Customer..., Customer Order..., Complaint Handling..., Ten years of commended..., Expert in customer..., and user training and..., MS Office “power-user”..., Customer Service, Analysis, Call Centers, Customer Satisfaction, Customer Support, Help Desk Support
Education
Montclair State University
TRG Customer Solutions June 2012 - June 2014
TRG Customer Solutions April 2011 - April 2012
TRG Customer Solutions October 2010 - April 2011
TRG Customer Solutions September 2010 - October 2010
TRG Customer Solutions January 2007 - August 2010
TRG Customer Solutions March 2006 - December 2006
Skills
Customer..., Customer Order..., Complaint Handling..., Ten years of commended..., Expert in customer..., and user training and..., MS Office “power-user”..., Customer Service, Analysis, Call Centers, Customer Satisfaction, Customer Support, Help Desk Support
Education
Montclair State University
Janice Parr Janice Parr's TRG Customer Solutions Experience June 2000 - May 2009
Job Non Profit
Industry Retail
Experience
Private Contractor February 2009 - Present
TRG Customer Solutions June 2000 - May 2009
Casci 2005 - 2007
Skills
Microsoft Excel, Customer Satisfaction, Customer Service, Call Centers, Microsoft Office, Telecommunications, Teamwork, Data Entry, Access, Microsoft Word, Team Building, Leadership, Troubleshooting, Facebook, Training, Outlook, Marketing, Telephone Skills, Time Management, Accounts Receivable, Sales, Payroll, Software Documentation, Customer Experience, Budgets, Insurance, Process Scheduler, Customer Retention, Data Analysis, Inventory Management, PowerPoint
Education
Northland Community and Technical College 2015 — 2017
golden state technical 1986 — 1987
Certificate of Completion, Computerized office Procedure.
University of Phoenix
Associate's degree, Business/Commerce, General
Private Contractor February 2009 - Present
TRG Customer Solutions June 2000 - May 2009
Casci 2005 - 2007
Skills
Microsoft Excel, Customer Satisfaction, Customer Service, Call Centers, Microsoft Office, Telecommunications, Teamwork, Data Entry, Access, Microsoft Word, Team Building, Leadership, Troubleshooting, Facebook, Training, Outlook, Marketing, Telephone Skills, Time Management, Accounts Receivable, Sales, Payroll, Software Documentation, Customer Experience, Budgets, Insurance, Process Scheduler, Customer Retention, Data Analysis, Inventory Management, PowerPoint
Education
Northland Community and Technical College 2015 — 2017
golden state technical 1986 — 1987
Certificate of Completion, Computerized office Procedure.
University of Phoenix
Associate's degree, Business/Commerce, General
Megan Stuhlfaut Megan Stuhlfaut's TRG Customer Solutions Experience January 2009 - May 2010
Job Physical Therapy Aide/Bartender/Server
Industry Restaurants
Experience
Rex Physical Therapy October 2013 - Present
Lake Forest Bar and Grill July 2011 - Present
24 Hour Fitness December 2009 - May 2012
TRG Customer Solutions January 2009 - May 2010
Skills
Customer Service, Writing, Grammar, Friendliness, Customer Satisfaction, Organization, Personal Training, Social Skills, Bartending, Administrative..., Problem Solving, Self-confidence, People Skills, Athletics, Competitive, Establishing..., Creating Clientele, Strength Training, Recruiting, Fitness Training
Education
North Seattle College 2014 — 2016
Pre-Physical Therapy Studies
University of Minnesota-Twin Cities 2002 — 2006
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Rex Physical Therapy October 2013 - Present
Lake Forest Bar and Grill July 2011 - Present
24 Hour Fitness December 2009 - May 2012
TRG Customer Solutions January 2009 - May 2010
Skills
Customer Service, Writing, Grammar, Friendliness, Customer Satisfaction, Organization, Personal Training, Social Skills, Bartending, Administrative..., Problem Solving, Self-confidence, People Skills, Athletics, Competitive, Establishing..., Creating Clientele, Strength Training, Recruiting, Fitness Training
Education
North Seattle College 2014 — 2016
Pre-Physical Therapy Studies
University of Minnesota-Twin Cities 2002 — 2006
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Chazz Williams's TRG Customer Solutions Experience April 2011 - August 2011
Job Student Services Coordinator University of Pittsburgh School of Health and Rehabilitation Scienes
Industry Public Relations and Communications
Experience
University of Pittsburgh February 2013 - Present
WQED Multimedia May 2012 - August 2012
TRG Customer Solutions April 2011 - August 2011
University of Pittsburgh at Titusville January 2008 - April 2008
Customer Contact Inc. January 2006 - August 2007
Education
University of Pittsburgh-Johnstown 2009 — 2012
Bachelor's degree, Communication and Media Studies
University of Pittsburgh February 2013 - Present
WQED Multimedia May 2012 - August 2012
TRG Customer Solutions April 2011 - August 2011
University of Pittsburgh at Titusville January 2008 - April 2008
Customer Contact Inc. January 2006 - August 2007
Education
University of Pittsburgh-Johnstown 2009 — 2012
Bachelor's degree, Communication and Media Studies
Meshal Jamil's TRG Customer Solutions Experience October 2004 - March 2006
Job JPMco., Sr. Executive Regional Project PM/CM at Jacobs Engineering
Industry Accounting
Experience
Booz Allen Hamilton October 2010 - February 2011
American Society of Civil Engineers December 2006 - November 2010
Computer Sciences Corporation August 2006 - December 2006
TRG Customer Solutions October 2004 - March 2006
Skills
Program Management, Management, Contract Management, Project Management, Software Documentation, Project Planning, Outlook, Proposal Writing, Employee Relations, Human Resources, Procurement, Microsoft Excel, Accounts Payable, Accounts Receivable, Microsoft Office, Customer Service, Government, Analysis, Accounting, Finance, Process Improvement, Budgets, Account Reconciliation, Process Scheduler, Invoicing, Financial Reporting, Financial Analysis, Corporate Finance, Deltek, Deltek Vision
Education
Strayer University 2008 — 2010
Northumbria University 2004 — 2006
Law
Pamir International
TC Williams High School
TC Williams High School
TC Williams High School
Booz Allen Hamilton October 2010 - February 2011
American Society of Civil Engineers December 2006 - November 2010
Computer Sciences Corporation August 2006 - December 2006
TRG Customer Solutions October 2004 - March 2006
Skills
Program Management, Management, Contract Management, Project Management, Software Documentation, Project Planning, Outlook, Proposal Writing, Employee Relations, Human Resources, Procurement, Microsoft Excel, Accounts Payable, Accounts Receivable, Microsoft Office, Customer Service, Government, Analysis, Accounting, Finance, Process Improvement, Budgets, Account Reconciliation, Process Scheduler, Invoicing, Financial Reporting, Financial Analysis, Corporate Finance, Deltek, Deltek Vision
Education
Strayer University 2008 — 2010
Northumbria University 2004 — 2006
Law
Pamir International
TC Williams High School
TC Williams High School
TC Williams High School
Brenda Vasquez Brenda Vasquez's TRG Customer Solutions Experience 2008 - 2010
Job President and CEO
Industry Staffing and Recruiting
Experience
Future Hire Solutions 2014 - Present
Future Hire Solutions 2014 - 2014
Future Hire Solutions 2014 - 2014
HirePower Personnel, Inc 2013 - 2014
Whitaker Companies 2011 - 2013
TRG Customer Solutions 2008 - 2010
Vitual Network 1998 - 2007
Skills
Internet Recruiting, Technical Recruiting, Benefits Negotiation, Talent Acquisition, Temporary Placement, Temporary Staffing, Staffing Services, Human Resources, Screening Resumes, IT Solutions, Applicant Tracking..., Employee Referral..., Business Development, Team Building, Employee Relations, College Recruiting, Sales, Talent Management, Vendor Management, Account Management, Cold Calling, CRM, Consulting, Employee Training, HR Consulting, HRIS, Hiring, Interviews, Marketing, PeopleSoft, Performance Management, Personnel Management, Positive Personality, Professional Services, Project Management, Resume Writing, SAP, Training, Employee Benefits, Executive Search, Management, Onboarding, Recruitment Advertising, Taleo, Intelligence, Helping Others Succeed, Friendly Personality, Operational Excellence, Building Relationships, Recruiting
Education
Sam Houston State University 2005 — 2013
Master of Business Administration (MBA), Business and Marketing
Sam Houston State University 2005 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Marketing, Human Resource
Future Hire Solutions 2014 - Present
Future Hire Solutions 2014 - 2014
Future Hire Solutions 2014 - 2014
HirePower Personnel, Inc 2013 - 2014
Whitaker Companies 2011 - 2013
TRG Customer Solutions 2008 - 2010
Vitual Network 1998 - 2007
Skills
Internet Recruiting, Technical Recruiting, Benefits Negotiation, Talent Acquisition, Temporary Placement, Temporary Staffing, Staffing Services, Human Resources, Screening Resumes, IT Solutions, Applicant Tracking..., Employee Referral..., Business Development, Team Building, Employee Relations, College Recruiting, Sales, Talent Management, Vendor Management, Account Management, Cold Calling, CRM, Consulting, Employee Training, HR Consulting, HRIS, Hiring, Interviews, Marketing, PeopleSoft, Performance Management, Personnel Management, Positive Personality, Professional Services, Project Management, Resume Writing, SAP, Training, Employee Benefits, Executive Search, Management, Onboarding, Recruitment Advertising, Taleo, Intelligence, Helping Others Succeed, Friendly Personality, Operational Excellence, Building Relationships, Recruiting
Education
Sam Houston State University 2005 — 2013
Master of Business Administration (MBA), Business and Marketing
Sam Houston State University 2005 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Marketing, Human Resource
Mark Kappus's TRG Customer Solutions Experience 2008 - 2010
Job Printing Professional/Sales
Industry Printing
Experience
Workhorse Distibutors July 2014 - Present
leafguard 2013 - 2013
leafguard 2013 - 2013
leafguard 2013 - 2013
TRG Customer Solutions 2008 - 2010
Budget Blinds of Bend 2002 - 2008
B&B Print Source 2000 - 2000
Colourscan 1997 - 1999
Wy'east Color 1995 - 1997
Lauer Marking Group 1992 - 1994
Skills
Digital Photography, Pre-press, Wide Format Printing, Sales, Project Management, Customer Service, Technical Support, New Business Development, Training, Product Demonstration, Small Business, Drawing, International Sales, Networking, Negotiation, OS X, Office Management, Quality Assurance, Vendor Management, Advertising, Illustrator, Account Management, Digital Printing, Marketing, Graphic Design, Marketing Strategy, Sales Management, Team Building, Strategic Planning
Education
Purdue University 1983 — 1988
Bachelor of Arts (B.A.), Design and Visual Communications, General
St. John's Jesuit High School
Workhorse Distibutors July 2014 - Present
leafguard 2013 - 2013
leafguard 2013 - 2013
leafguard 2013 - 2013
TRG Customer Solutions 2008 - 2010
Budget Blinds of Bend 2002 - 2008
B&B Print Source 2000 - 2000
Colourscan 1997 - 1999
Wy'east Color 1995 - 1997
Lauer Marking Group 1992 - 1994
Skills
Digital Photography, Pre-press, Wide Format Printing, Sales, Project Management, Customer Service, Technical Support, New Business Development, Training, Product Demonstration, Small Business, Drawing, International Sales, Networking, Negotiation, OS X, Office Management, Quality Assurance, Vendor Management, Advertising, Illustrator, Account Management, Digital Printing, Marketing, Graphic Design, Marketing Strategy, Sales Management, Team Building, Strategic Planning
Education
Purdue University 1983 — 1988
Bachelor of Arts (B.A.), Design and Visual Communications, General
St. John's Jesuit High School
Cynthia Walker's TRG Customer Solutions Experience February 2010 - April 2013
Job Lynx Technology Partners, Inc.
Industry Staffing and Recruiting
Experience
Lynx Technology Partners, Inc. April 2013 - Present
TRG Customer Solutions February 2010 - April 2013
Skills
PowerPoint, Teamwork, Outlook, Call Centers, Microsoft Office, Contract Management, Microsoft Word, Administrative..., Oral Communication, Business Writing, Microsoft Office 2007, basic construction math, ICRA trained, Problem Solving, Database management, Intro. to information..., Mircrocomputer..., Relationship Building, Relationship Management, Business Management, Business Process..., Database Scripting, Computer Network..., Software Development, NetIQ AppManager, McAfee, Security Clearance, Network Security, Information Security..., Healthcare Information..., Healthcare Consulting
Education
Community College of Beaver County 2012 — 2013
Associates Business Management, Computer/Information Technology Administration and Management
Community College of Beaver County 2012 — 2013
Certificate, Industrial mechanics
Tallahassee Community College 2008 — 2008
Certificate, Business Education
Lynx Technology Partners, Inc. April 2013 - Present
TRG Customer Solutions February 2010 - April 2013
Skills
PowerPoint, Teamwork, Outlook, Call Centers, Microsoft Office, Contract Management, Microsoft Word, Administrative..., Oral Communication, Business Writing, Microsoft Office 2007, basic construction math, ICRA trained, Problem Solving, Database management, Intro. to information..., Mircrocomputer..., Relationship Building, Relationship Management, Business Management, Business Process..., Database Scripting, Computer Network..., Software Development, NetIQ AppManager, McAfee, Security Clearance, Network Security, Information Security..., Healthcare Information..., Healthcare Consulting
Education
Community College of Beaver County 2012 — 2013
Associates Business Management, Computer/Information Technology Administration and Management
Community College of Beaver County 2012 — 2013
Certificate, Industrial mechanics
Tallahassee Community College 2008 — 2008
Certificate, Business Education
Hirania Lopez Hirania Lopez's TRG Customer Solutions Experience March 2005 - July 2007
Job Insurance
Industry Insurance
Experience
Foresters May 2012 - August 2012
Foresters February 2011 - May 2012
Combined Insurance November 2007 - June 2008
TRG Customer Solutions March 2005 - July 2007
TRG Customer Solutions February 2004 - March 2005
Skills
Microsoft Office, Customer Service, Client Relations Skills, Insurance, Administrative Support, Teamwork, Customer Satisfaction
Education
Seneca College of Applied Arts and Technology 2009 — 2010
Business - Marketing Diploma
University of Villa Clara. Cuba 1990 — 2005
Geography Degree
Foresters May 2012 - August 2012
Foresters February 2011 - May 2012
Combined Insurance November 2007 - June 2008
TRG Customer Solutions March 2005 - July 2007
TRG Customer Solutions February 2004 - March 2005
Skills
Microsoft Office, Customer Service, Client Relations Skills, Insurance, Administrative Support, Teamwork, Customer Satisfaction
Education
Seneca College of Applied Arts and Technology 2009 — 2010
Business - Marketing Diploma
University of Villa Clara. Cuba 1990 — 2005
Geography Degree
Angela Grasser Angela Grasser's TRG Customer Solutions Experience July 2012 - January 2013
Job Customer Service Representative at AT&T/Clearchoice Mobility
Industry Consumer Services
Experience
AT&T/Clearchoice Mobility July 2014 - Present
Lindas Offshore Transportation March 2013 - June 2014
TRG Customer Solutions July 2012 - January 2013
The Exchange July 2009 - January 2012
MILITARY CREDIT FUND February 2009 - July 2009
Rent A Center August 2008 - February 2009
Seccion Amarilla USA 2008 - 2009
Virginia School for the Deaf, Blind and Multi-Disabled at Hampton June 2006 - March 2008
eAcceleration Corp August 2003 - January 2006
Kitsap CommunityResources October 2002 - August 2003
Skills
Office Management, Inventory Control, Train Staff, Customer Service, Account Reconciliation, Accounts Payable, Accounts Receivable, Annual Reports, Company Secretarial Work, Executive..., Appointment Scheduling, Interviews, Supervisory Experience, Typing, General Office..., Microsoft Excel, Microsoft Word, PowerPoint, Account Management, Collections, Call Center, Management, Employee Relations, Sales, Administrative..., Training, Payroll, Data Entry, Telephone Skills, Accounting, Office Administration, Outlook, Spreadsheets, Invoicing, Administration, Administrative Work, Supervisory Skills, Microsoft Publisher, Hiring, Microsoft Office 2007, Confidentiality, Organization, Software Documentation, Records Management, Human Resources, Highly detail oriented, QuickBooks, Staff Supervision, Calendaring, Employee Benefits
Education
Western Washington University 2000 — 2003
No Degree, Human Services, General
Olympic College 2000 — 2000
Associate of Arts and Sciences (AAS), General Studies
Dodge City Community College 1990 — 1991
Associate of Arts, Early Childhood Education
AT&T/Clearchoice Mobility July 2014 - Present
Lindas Offshore Transportation March 2013 - June 2014
TRG Customer Solutions July 2012 - January 2013
The Exchange July 2009 - January 2012
MILITARY CREDIT FUND February 2009 - July 2009
Rent A Center August 2008 - February 2009
Seccion Amarilla USA 2008 - 2009
Virginia School for the Deaf, Blind and Multi-Disabled at Hampton June 2006 - March 2008
eAcceleration Corp August 2003 - January 2006
Kitsap CommunityResources October 2002 - August 2003
Skills
Office Management, Inventory Control, Train Staff, Customer Service, Account Reconciliation, Accounts Payable, Accounts Receivable, Annual Reports, Company Secretarial Work, Executive..., Appointment Scheduling, Interviews, Supervisory Experience, Typing, General Office..., Microsoft Excel, Microsoft Word, PowerPoint, Account Management, Collections, Call Center, Management, Employee Relations, Sales, Administrative..., Training, Payroll, Data Entry, Telephone Skills, Accounting, Office Administration, Outlook, Spreadsheets, Invoicing, Administration, Administrative Work, Supervisory Skills, Microsoft Publisher, Hiring, Microsoft Office 2007, Confidentiality, Organization, Software Documentation, Records Management, Human Resources, Highly detail oriented, QuickBooks, Staff Supervision, Calendaring, Employee Benefits
Education
Western Washington University 2000 — 2003
No Degree, Human Services, General
Olympic College 2000 — 2000
Associate of Arts and Sciences (AAS), General Studies
Dodge City Community College 1990 — 1991
Associate of Arts, Early Childhood Education
Ovais Chughtai Ovais Chughtai's TRG Customer Solutions Experience July 2011 - June 2012
Job Windows System Administrator at IPsoft
Industry Information Technology and Services
Experience
IPsoft September 2014 - Present
Meiko America February 2014 - June 2014
ULTA Beauty September 2013 - February 2014
BP November 2012 - August 2013
TRG Customer Solutions July 2011 - June 2012
IBEX Global January 2010 - May 2012
Softflux Systems Ltd. January 2008 - July 2008
Skills
Network Administration, CCNA, DNS, DHCP, Network Monitoring Tools, System Administration, Systems Engineering, Systems Analysis, ITIL, Technical Support, Software Installation, Information Technology, Network Design, ERP, Data Center, Sla, Infrastructure, VoIP, Networking, Disaster Recovery, Active Directory, TCP/IP, IIS, WAN, VPN, Management, Software Documentation, Virtualization, Troubleshooting, Switches, Linux, Training, Cisco Technologies, Network Security, Help Desk Support, VMware, CRM, Routers, Firewalls, Windows Server, Servers, Routing, Wireless Networking, Operating Systems
Education
University of Wales 2008 — 2010
Msc, Telecommunications; Management
Sir Syed University of Engineering and Technology 2004 — 2007
Bachelors, Computer Engineering
karachi public school
IPsoft September 2014 - Present
Meiko America February 2014 - June 2014
ULTA Beauty September 2013 - February 2014
BP November 2012 - August 2013
TRG Customer Solutions July 2011 - June 2012
IBEX Global January 2010 - May 2012
Softflux Systems Ltd. January 2008 - July 2008
Skills
Network Administration, CCNA, DNS, DHCP, Network Monitoring Tools, System Administration, Systems Engineering, Systems Analysis, ITIL, Technical Support, Software Installation, Information Technology, Network Design, ERP, Data Center, Sla, Infrastructure, VoIP, Networking, Disaster Recovery, Active Directory, TCP/IP, IIS, WAN, VPN, Management, Software Documentation, Virtualization, Troubleshooting, Switches, Linux, Training, Cisco Technologies, Network Security, Help Desk Support, VMware, CRM, Routers, Firewalls, Windows Server, Servers, Routing, Wireless Networking, Operating Systems
Education
University of Wales 2008 — 2010
Msc, Telecommunications; Management
Sir Syed University of Engineering and Technology 2004 — 2007
Bachelors, Computer Engineering
karachi public school
Muhammad Ihsan Ulfat Muhammad Ihsan Ulfat's TRG Customer Solutions Experience October 2009 - October 2012
Job Software Engineer Quality Assurance @ iSKY Inc.
Industry Computer Software
Experience
trg tech October 2012 - Present
Stratasoft Inc. October 2009 - October 2012
TRG Customer Solutions October 2009 - October 2012
Skills
Microsoft SQL Server, MySQL, SQL, Web Services, Electronics, RF circuits, Digital Communication, Electromagnetics, Signal Processing, Image Processing, Telecommunications...
Education
National University of Computer and Emerging Sciences 2003 — 2008
Bachelor of Science (BS), Telecommunications Engineering
Government College of Science, Wahdat Road Lahore 2000 — 2002
Intermediate, Pre-Engineering
trg tech October 2012 - Present
Stratasoft Inc. October 2009 - October 2012
TRG Customer Solutions October 2009 - October 2012
Skills
Microsoft SQL Server, MySQL, SQL, Web Services, Electronics, RF circuits, Digital Communication, Electromagnetics, Signal Processing, Image Processing, Telecommunications...
Education
National University of Computer and Emerging Sciences 2003 — 2008
Bachelor of Science (BS), Telecommunications Engineering
Government College of Science, Wahdat Road Lahore 2000 — 2002
Intermediate, Pre-Engineering
Alexa Grumbrecht Alexa Grumbrecht's TRG Customer Solutions Experience September 2009 - December 2009
Job at
Industry Medical Practice
Experience
Lancaster EMS July 2013 - Present
Wellspan York Hospital January 2012 - May 2013
TRG Customer Solutions September 2009 - December 2009
Skills
Call Center, BPO, Inbound Marketing, Team Management, Workforce Management, Customer Satisfaction, Customer Service, Telemarketing, Customer Experience, CRM, Outsourcing, Customer Retention, Performance Management, Call Centers, Team Leadership
Education
Shippensburg University of Pennsylvania 2005 — 2009
BSBA, Marketing
Lancaster EMS July 2013 - Present
Wellspan York Hospital January 2012 - May 2013
TRG Customer Solutions September 2009 - December 2009
Skills
Call Center, BPO, Inbound Marketing, Team Management, Workforce Management, Customer Satisfaction, Customer Service, Telemarketing, Customer Experience, CRM, Outsourcing, Customer Retention, Performance Management, Call Centers, Team Leadership
Education
Shippensburg University of Pennsylvania 2005 — 2009
BSBA, Marketing
Michael Tracy's TRG Customer Solutions Experience February 2010 - June 2010
Job Vice President Sales & Business Development at StoryCloud Inc
Industry Internet
Experience
StoryCloud Inc January 2014 - Present
Analog Analytics Barclaycard January 2011 - December 2013
iZigg May 2010 - January 2011
Sead Marketing LLC June 2009 - January 2011
TRG Customer Solutions February 2010 - June 2010
iLearning Global September 2008 - January 2010
Brian Tracy International September 2008 - September 2009
20/20 Companies September 2007 - September 2008
Skills
Direct Sales, Sales Process, Sales Management, Sales Operations, Sales Presentations, Increasing Revenue, New Business Development, Strategic Partnerships, Contract Negotiation, Business Strategy, Business Analysis, Business Development, Email Marketing, Revenue, Mobile Marketing, SaaS, Entrepreneurship, Training, Small Business, Leadership, Marketing, Sales, Analytics, Social Media, Coaching, Management, Customer Retention, Program Management, Lead Generation, Start-ups, Online Marketing, Cold Calling, Strategy, PPC, Online Advertising, Marketing Strategy, E-commerce, CRM, Digital Marketing, Salesforce.com, B2B, Account Management, SEM, Customer Acquisition, Social Media Marketing, Competitive Analysis, Selling, Product Marketing, Product Management, Direct Marketing
Education
New York Institute of Technology 2005 — 2006
BS, Business Administration
Torrey Pines
StoryCloud Inc January 2014 - Present
Analog Analytics Barclaycard January 2011 - December 2013
iZigg May 2010 - January 2011
Sead Marketing LLC June 2009 - January 2011
TRG Customer Solutions February 2010 - June 2010
iLearning Global September 2008 - January 2010
Brian Tracy International September 2008 - September 2009
20/20 Companies September 2007 - September 2008
Skills
Direct Sales, Sales Process, Sales Management, Sales Operations, Sales Presentations, Increasing Revenue, New Business Development, Strategic Partnerships, Contract Negotiation, Business Strategy, Business Analysis, Business Development, Email Marketing, Revenue, Mobile Marketing, SaaS, Entrepreneurship, Training, Small Business, Leadership, Marketing, Sales, Analytics, Social Media, Coaching, Management, Customer Retention, Program Management, Lead Generation, Start-ups, Online Marketing, Cold Calling, Strategy, PPC, Online Advertising, Marketing Strategy, E-commerce, CRM, Digital Marketing, Salesforce.com, B2B, Account Management, SEM, Customer Acquisition, Social Media Marketing, Competitive Analysis, Selling, Product Marketing, Product Management, Direct Marketing
Education
New York Institute of Technology 2005 — 2006
BS, Business Administration
Torrey Pines
Seth Pendergrass Seth Pendergrass's TRG Customer Solutions Experience July 2012 - Present
Job Technical Inound Agent at TRG Customer Solutions
Industry Outsourcing/Offshoring
Experience
TRG Customer Solutions July 2012 - Present
Sears Holdings Corporation April 2008 - March 2010
Sonic Drive-In April 2006 - April 2008
Skills
Microsoft Office
Education
Nashville Auto Diesel College Inc 2007 — 2007
Collision Repair, Automotive Engineering Technology/Technician
Columbia St. Community College 2001 — 2002
TRG Customer Solutions July 2012 - Present
Sears Holdings Corporation April 2008 - March 2010
Sonic Drive-In April 2006 - April 2008
Skills
Microsoft Office
Education
Nashville Auto Diesel College Inc 2007 — 2007
Collision Repair, Automotive Engineering Technology/Technician
Columbia St. Community College 2001 — 2002
Melissa Davidson-Ross Melissa Davidson-Ross's TRG Customer Solutions Experience 2010 - January 2013
Job Owner Loyalty Manager at Nissan
Industry Automotive
Experience
New River Auto Mall October 2013 - Present
Casci BCBS January 2013 - August 2013
TRG Customer Solutions 2010 - January 2013
TRG April 2010 - May 2012
H&R Block February 2010 - April 2010
Donut Connection May 2008 - April 2010
Bellacinos May 2008 - February 2010
Skills
Fiber Optic Networks, Customer Service, Network Technology, Supervising, Cash Management, Data Entry, Communication, Troubleshooting
Education
Oakland Community College 1994 — 1996
Associate's degree, Accounting and Finance
Northwestern High School 1990 — 1993
Diploma
New River Auto Mall October 2013 - Present
Casci BCBS January 2013 - August 2013
TRG Customer Solutions 2010 - January 2013
TRG April 2010 - May 2012
H&R Block February 2010 - April 2010
Donut Connection May 2008 - April 2010
Bellacinos May 2008 - February 2010
Skills
Fiber Optic Networks, Customer Service, Network Technology, Supervising, Cash Management, Data Entry, Communication, Troubleshooting
Education
Oakland Community College 1994 — 1996
Associate's degree, Accounting and Finance
Northwestern High School 1990 — 1993
Diploma
Kamau Williams Kamau Williams's TRG Customer Solutions Experience September 2008 - June 2009
Job CEO at A'lante Enterprises
Industry Real Estate
Experience
A'lante Enterprises January 2012 - Present
Great Atlantic Management November 2009 - June 2010
The Great Atlantic Group LLC 2009 - 2010
TRG Customer Solutions September 2008 - June 2009
Econo Lodge November 2007 - March 2009
The Mobile Solution October 2006 - July 2007
Eckerd Drug April 2004 - January 2006
Wal-Mart January 2001 - January 2004
Education
Tidewater Community College 2008 — 2012
Associate of Arts and Sciences (A.A.S.), Human Resources Management/Personnel Administration, General
Menchville High School
Tidewater Community College
a degree, Management
A'lante Enterprises January 2012 - Present
Great Atlantic Management November 2009 - June 2010
The Great Atlantic Group LLC 2009 - 2010
TRG Customer Solutions September 2008 - June 2009
Econo Lodge November 2007 - March 2009
The Mobile Solution October 2006 - July 2007
Eckerd Drug April 2004 - January 2006
Wal-Mart January 2001 - January 2004
Education
Tidewater Community College 2008 — 2012
Associate of Arts and Sciences (A.A.S.), Human Resources Management/Personnel Administration, General
Menchville High School
Tidewater Community College
a degree, Management
Morgan Henson Morgan Henson's TRG Customer Solutions Experience January 2012 - March 2012
Job Program & Marketing Coordinator at Agency Revolution | Marketing Automation Software for Independent Insurance Agents
Industry Marketing and Advertising
Experience
Agency Revolution March 2013 - Present
The Frugal Find November 2011 - May 2013
Wonderful Weddings June 2012 - March 2013
TRG Customer Solutions January 2012 - March 2012
VoiceCurve December 2009 - October 2011
Southeastern University January 2007 - April 2008
Skills
Coordinating Events, Customer Service, Academic Advising, Technical Support, General Administrative..., Efficiency, Organization, Team Leadership, Web Design, Event Management, Social Networking, Team Building, Training, Social Media, Outlook, Administrative..., Software Documentation, Time Management, Event Planning, Leadership, PowerPoint, Teaching, Microsoft Office, Data Entry, Microsoft Word, Public Speaking, Strategic Planning, Marketing, Customer Satisfaction, Leadership Development, Organizational Design, Organizational...
Education
Southeastern University 2006 — 2008
Master of Arts (M.A.), Ministerial Leadership
Southeastern University 2003 — 2006
Bachelor of Science (BS), Church Ministries: Leadership
Agency Revolution March 2013 - Present
The Frugal Find November 2011 - May 2013
Wonderful Weddings June 2012 - March 2013
TRG Customer Solutions January 2012 - March 2012
VoiceCurve December 2009 - October 2011
Southeastern University January 2007 - April 2008
Skills
Coordinating Events, Customer Service, Academic Advising, Technical Support, General Administrative..., Efficiency, Organization, Team Leadership, Web Design, Event Management, Social Networking, Team Building, Training, Social Media, Outlook, Administrative..., Software Documentation, Time Management, Event Planning, Leadership, PowerPoint, Teaching, Microsoft Office, Data Entry, Microsoft Word, Public Speaking, Strategic Planning, Marketing, Customer Satisfaction, Leadership Development, Organizational Design, Organizational...
Education
Southeastern University 2006 — 2008
Master of Arts (M.A.), Ministerial Leadership
Southeastern University 2003 — 2006
Bachelor of Science (BS), Church Ministries: Leadership
Shane Jakubovic Shane Jakubovic's TRG Customer Solutions Experience November 2009 - May 2010
Job Project Manager, Organizational Initiatives at Bayer MaterialScience
Industry Human Resources
Experience
Covestro September 2015 - Present
Bayer MaterialScience April 2014 - Present
Bayer Business Services February 2013 - April 2014
Bayer Business and Technology Services May 2010 - January 2013
TRG Customer Solutions November 2009 - May 2010
Eaton Corporation February 2008 - January 2009
Eaton Corporation July 2007 - August 2007
Skills
Boolean Search..., Full-cycle Recruiting, Creative Sourcing, Talent Acquisition, Technical Recruiting, Internet Recruiting, Strategic Sourcing, Resume Mining, FMLA, Applicant Tracking..., SAP, SAP HR, Performance Management, Human Resources, SDLC, Resume, Interviews, Sourcing, Talent Management, Recruiting, Deferred Compensation, Personnel Management, Six Sigma, Employee Training, Employee Engagement, HRIS, Leadership, Employee Relations, Process Improvement, Succession Planning, Management, College Recruiting, Organizational..., Program Management, Employer Branding, HR Policies, Employee Benefits, Workforce Planning, HR Consulting, Executive Search, Recruitment Advertising, Coaching, Benefits Negotiation
Education
Slippery Rock University of Pennsylvania 2003 — 2008
Bachelor of Arts, Human Resources
South Park 1999 — 2003
Covestro September 2015 - Present
Bayer MaterialScience April 2014 - Present
Bayer Business Services February 2013 - April 2014
Bayer Business and Technology Services May 2010 - January 2013
TRG Customer Solutions November 2009 - May 2010
Eaton Corporation February 2008 - January 2009
Eaton Corporation July 2007 - August 2007
Skills
Boolean Search..., Full-cycle Recruiting, Creative Sourcing, Talent Acquisition, Technical Recruiting, Internet Recruiting, Strategic Sourcing, Resume Mining, FMLA, Applicant Tracking..., SAP, SAP HR, Performance Management, Human Resources, SDLC, Resume, Interviews, Sourcing, Talent Management, Recruiting, Deferred Compensation, Personnel Management, Six Sigma, Employee Training, Employee Engagement, HRIS, Leadership, Employee Relations, Process Improvement, Succession Planning, Management, College Recruiting, Organizational..., Program Management, Employer Branding, HR Policies, Employee Benefits, Workforce Planning, HR Consulting, Executive Search, Recruitment Advertising, Coaching, Benefits Negotiation
Education
Slippery Rock University of Pennsylvania 2003 — 2008
Bachelor of Arts, Human Resources
South Park 1999 — 2003
Jamison Smith Jamison Smith's TRG Customer Solutions Experience January 2002 - January 2006
Job Client Retention Specialist at Symantec
Industry Consumer Services
Experience
Symantec June 2012 - Present
jts.flo September 2011 - June 2012
Three Rivers Casino & Hotel July 2008 - September 2011
NAVIS January 2004 - February 2008
TRG Customer Solutions January 2002 - January 2006
Skills
Hotels, Resorts, Public Relations, Microsoft Office, Marketing Strategy, Excel, Event Planning, Tourism, Customer Relations, Event Management, Customer Service, Public Speaking, Contract Negotiation, Problem Solving, Negotiation, Coaching, Account Management, Promotions, Sales Management, Word, Advertising, PowerPoint, Outlook, Marketing Communications, Administration, English, Customer Satisfaction, Supervisory Skills, Analysis, Marketing Management, Hiring, Client Retention, Client Relationship..., Client Interfacing, Client Communications, Sales Coordination, Radio, Acting, Writing Skills, Salesforce.com, Trade Shows, Proposal Writing, Press Releases, Copywriting, Writing, Access, Customer Retention, Contract Negotiations, Client Services, Newsletters
Education
University of Denver 1974 — 1976
Hotel & Restaurant Management
Symantec June 2012 - Present
jts.flo September 2011 - June 2012
Three Rivers Casino & Hotel July 2008 - September 2011
NAVIS January 2004 - February 2008
TRG Customer Solutions January 2002 - January 2006
Skills
Hotels, Resorts, Public Relations, Microsoft Office, Marketing Strategy, Excel, Event Planning, Tourism, Customer Relations, Event Management, Customer Service, Public Speaking, Contract Negotiation, Problem Solving, Negotiation, Coaching, Account Management, Promotions, Sales Management, Word, Advertising, PowerPoint, Outlook, Marketing Communications, Administration, English, Customer Satisfaction, Supervisory Skills, Analysis, Marketing Management, Hiring, Client Retention, Client Relationship..., Client Interfacing, Client Communications, Sales Coordination, Radio, Acting, Writing Skills, Salesforce.com, Trade Shows, Proposal Writing, Press Releases, Copywriting, Writing, Access, Customer Retention, Contract Negotiations, Client Services, Newsletters
Education
University of Denver 1974 — 1976
Hotel & Restaurant Management
Frank Kelly Frank Kelly's TRG Customer Solutions Experience June 2007 - March 2012
Job SVP, Global Work at Home at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services December 2013 - Present
Teleperformance April 2012 - May 2013
TRG Customer Solutions June 2007 - March 2012
Arise Virtual Solutions Inc. 2005 - 2006
Convergys 1997 - 2005
Frontier Communications 1996 - 1997
MCI 1986 - 1996
Skills
Outsourcing, BPO, Offshoring, Operations Management, Customer Experience, Call Center, Inbound, Business Strategy, Strategic Planning, P&L Management, Strategic Leadership, Customer Relations, Mergers, Telecommunications, Customer Service, Contact Centers, Inbound Marketing, Business Development, Workforce Management, Marketing, Sales, Vendor Management, CRM, Mergers & Acquisitions, Leadership, Management, Team Leadership, Call Centers, Change Management, Executive Management, Team Management, Process Improvement, Cross-functional Team..., SaaS, Outsourcing Management, Business Process..., Call Center Development, Strategy, Customer Retention, Performance Management, Service Delivery, Start-ups, Telemarketing, Business Transformation, Customer Satisfaction, Strategic Partnerships, Operational Excellence, Program Management, Lead Generation, Management Consulting
Education
The George Washington University - School of Business 1987 — 1990
MBA, Finance
University of Virginia 1979 — 1983
BS, Finance
Sutherland Global Services December 2013 - Present
Teleperformance April 2012 - May 2013
TRG Customer Solutions June 2007 - March 2012
Arise Virtual Solutions Inc. 2005 - 2006
Convergys 1997 - 2005
Frontier Communications 1996 - 1997
MCI 1986 - 1996
Skills
Outsourcing, BPO, Offshoring, Operations Management, Customer Experience, Call Center, Inbound, Business Strategy, Strategic Planning, P&L Management, Strategic Leadership, Customer Relations, Mergers, Telecommunications, Customer Service, Contact Centers, Inbound Marketing, Business Development, Workforce Management, Marketing, Sales, Vendor Management, CRM, Mergers & Acquisitions, Leadership, Management, Team Leadership, Call Centers, Change Management, Executive Management, Team Management, Process Improvement, Cross-functional Team..., SaaS, Outsourcing Management, Business Process..., Call Center Development, Strategy, Customer Retention, Performance Management, Service Delivery, Start-ups, Telemarketing, Business Transformation, Customer Satisfaction, Strategic Partnerships, Operational Excellence, Program Management, Lead Generation, Management Consulting
Education
The George Washington University - School of Business 1987 — 1990
MBA, Finance
University of Virginia 1979 — 1983
BS, Finance
Dana Blumentritt Dana Blumentritt's TRG Customer Solutions Experience July 2008 - Present
Job TRG Customer Solutions
Industry Telecommunications
Experience
Excela Health System October 2010 - Present
TRG Customer Solutions July 2008 - Present
TRG March 2006 - Present
TRG Customer Solutions December 2005 - March 2006
Reese Teleservices November 2005 - December 2005
Centerville Clinic November 2004 - November 2005
Dial America Marketing November 2002 - November 2003
Education
University of Pittsburgh 2004 — 2005
Psychology
Westmoreland County Community College 2002 — 2004
Associates in Applied Science, Human Services
Jeannette Senior High School 1998 — 2002
Diploma, College Prep
Mastering the Big 5
Excela Health System October 2010 - Present
TRG Customer Solutions July 2008 - Present
TRG March 2006 - Present
TRG Customer Solutions December 2005 - March 2006
Reese Teleservices November 2005 - December 2005
Centerville Clinic November 2004 - November 2005
Dial America Marketing November 2002 - November 2003
Education
University of Pittsburgh 2004 — 2005
Psychology
Westmoreland County Community College 2002 — 2004
Associates in Applied Science, Human Services
Jeannette Senior High School 1998 — 2002
Diploma, College Prep
Mastering the Big 5
Jack P Kern Jack P Kern's TRG Customer Solutions Experience January 2012 - February 2013
Job IT Project Mgmt, Customer Support, Training & IT Administration
Industry Information Technology and Services
Experience
Lynch Marks LLC January 2014 - Present
KST Data Systems Inc. June 2013 - September 2013
TRG Customer Solutions January 2012 - February 2013
Dell April 2011 - January 2012
Ascension Health Information Services August 2010 - April 2011
Network Administrators May 2010 - April 2011
Project C.U.R.E. March 2009 - August 2010
MedVance Institute June 2009 - April 2010
Health Career Professionals, LLC November 2008 - January 2009
Huskey Truss July 2004 - May 2008
Skills
Microsoft Project, Microsoft Visio, Troubleshooting, MS Project, Visio, IT Management, Technical Training, Software Installation, Active Directory, ITIL, Windows Server
Education
New Horizons, Nashville 2010 — 2010
Project Management Professional (PMP)
Sun Microsystems, Certified Network Admin 1999 — 2004
Certified System & Network Administrator, Certified Technical Trainer - Solaris
Novell Inc.- Certified Network Engineer 1995 — 1996
Certified Novell Engineer, Certified Technical Trainer
Rutgers University-New Brunswick 1972 — 1976
BS, Electrical Engineering
Lynch Marks LLC January 2014 - Present
KST Data Systems Inc. June 2013 - September 2013
TRG Customer Solutions January 2012 - February 2013
Dell April 2011 - January 2012
Ascension Health Information Services August 2010 - April 2011
Network Administrators May 2010 - April 2011
Project C.U.R.E. March 2009 - August 2010
MedVance Institute June 2009 - April 2010
Health Career Professionals, LLC November 2008 - January 2009
Huskey Truss July 2004 - May 2008
Skills
Microsoft Project, Microsoft Visio, Troubleshooting, MS Project, Visio, IT Management, Technical Training, Software Installation, Active Directory, ITIL, Windows Server
Education
New Horizons, Nashville 2010 — 2010
Project Management Professional (PMP)
Sun Microsystems, Certified Network Admin 1999 — 2004
Certified System & Network Administrator, Certified Technical Trainer - Solaris
Novell Inc.- Certified Network Engineer 1995 — 1996
Certified Novell Engineer, Certified Technical Trainer
Rutgers University-New Brunswick 1972 — 1976
BS, Electrical Engineering
Lisa McArdle Lisa McArdle's TRG Customer Solutions Experience June 2009 - June 2010
Job Director, HR Development & Compliance at Post Foods
Industry Human Resources
Experience
Post Foods July 2011 - Present
TRG Customer Solutions June 2009 - June 2010
Mylan Pharmaceuticals August 2007 - August 2008
Adecco Staffing January 2002 - August 2007
Mastech September 1998 - July 2001
Skills
Onboarding, Employee Relations, Talent Acquisition, Talent Management, Human Resources, Recruiting, HRIS, Applicant Tracking..., Performance Management, Employee Benefits, Management, Personnel Management, Interviews, Workforce Planning, Organizational..., Employee Engagement, Payroll, FMLA, HR Policies, Temporary Placement, PeopleSoft, Employment Law, Leadership, Workers Compensation, Screening, Policy, Hiring, Policy Writing, Relocation, Project Management, Employee Management, Employee Recognition, Business Partner..., Trusted Business Partner, Job Descriptions, Coaching, Performance Appraisal, Change Management, Background Checks, Temporary Staffing, Leadership Development, Employee Training, Executive Search, Problem Solving, Strategic Partnerships, Future Trends, SAP, Ultipro, Senior Executive..., Executive Coaching
Education
Robert Morris University 1994 — 1998
BSBA, Human Resources
Post Foods July 2011 - Present
TRG Customer Solutions June 2009 - June 2010
Mylan Pharmaceuticals August 2007 - August 2008
Adecco Staffing January 2002 - August 2007
Mastech September 1998 - July 2001
Skills
Onboarding, Employee Relations, Talent Acquisition, Talent Management, Human Resources, Recruiting, HRIS, Applicant Tracking..., Performance Management, Employee Benefits, Management, Personnel Management, Interviews, Workforce Planning, Organizational..., Employee Engagement, Payroll, FMLA, HR Policies, Temporary Placement, PeopleSoft, Employment Law, Leadership, Workers Compensation, Screening, Policy, Hiring, Policy Writing, Relocation, Project Management, Employee Management, Employee Recognition, Business Partner..., Trusted Business Partner, Job Descriptions, Coaching, Performance Appraisal, Change Management, Background Checks, Temporary Staffing, Leadership Development, Employee Training, Executive Search, Problem Solving, Strategic Partnerships, Future Trends, SAP, Ultipro, Senior Executive..., Executive Coaching
Education
Robert Morris University 1994 — 1998
BSBA, Human Resources
Nancy Dorman Nancy Dorman's TRG Customer Solutions Experience November 2012 - January 2013
Job Laboratory Assistant at St. Charles Health System
Industry Hospital & Health Care
Experience
St. Charles Health System June 2013 - Present
The Riverhouse Hotel & Convention Center January 2013 - June 2013
TRG Customer Solutions November 2012 - January 2013
Aquarius Casino Resort 2010 - 2012
The Scripps Research Institute September 2000 - July 2008
Skills
Customer Service, Call Center, Call Centers, Technical Support, Microsoft Office, Outlook, Microsoft Word, PowerPoint, Microsoft Excel, Teamwork, Event Planning, Windows, Social Media, Event Management, Process Scheduler, Office Management, Public Speaking, English, Inventory Management, Public Relations, Hospitality
Education
San Diego City College
San Diego Mesa College
St. Charles Health System June 2013 - Present
The Riverhouse Hotel & Convention Center January 2013 - June 2013
TRG Customer Solutions November 2012 - January 2013
Aquarius Casino Resort 2010 - 2012
The Scripps Research Institute September 2000 - July 2008
Skills
Customer Service, Call Center, Call Centers, Technical Support, Microsoft Office, Outlook, Microsoft Word, PowerPoint, Microsoft Excel, Teamwork, Event Planning, Windows, Social Media, Event Management, Process Scheduler, Office Management, Public Speaking, English, Inventory Management, Public Relations, Hospitality
Education
San Diego City College
San Diego Mesa College
John Leys John Leys's TRG Customer Solutions Experience August 2008 - March 2009
Job Human Services Specialist I at Oregon Department of Human Services
Industry Internet
Experience
Oregon Department of Human Services October 2014 - Present
Leys Web and Graphic Design December 2009 - Present
Lowe's Home Improvement December 2013 - September 2014
Sears Holdings Corporation June 2013 - December 2013
Spooky Dawson Marketing of Central Oregon May 2011 - August 2012
Ross Dress for Less June 2010 - May 2011
Eubanks Consultants February 2010 - June 2010
T-Mobile June 2009 - December 2009
TRG Customer Solutions August 2008 - March 2009
Wal-Mart April 2003 - May 2004
Skills
Web Design, Logo Design, Graphic Design, Web Development, Website Building, HTML, CSS, XHTML, SEO, Search Engine Submission, Search Engine Ranking, Dreamweaver, Photoshop, Adobe Creative Suite, Illustrator, Flash, Windows 7, Windows Vista, Microsoft Office, Office Administration, Personnel Management, Customer Service, Creative Writing, Joomla, Social Media Integration, Social Media Marketing, Microsoft Excel, Microsoft Word, Visual Basic, Poetry, Drawing, Layout
Education
Central Oregon Community College 2009 — 2012
Computer Information Services, Web Design
Jewish Theological Seminary 2004 — 2007
MA, Judaic Studies
University of South Florida 1999 — 2002
BA, Religious Studies
Linn Benton Community College 1997 — 1999
AA, Education
West Albany High School 1987 — 1991
High School Diploma, General Education
Oregon Department of Human Services October 2014 - Present
Leys Web and Graphic Design December 2009 - Present
Lowe's Home Improvement December 2013 - September 2014
Sears Holdings Corporation June 2013 - December 2013
Spooky Dawson Marketing of Central Oregon May 2011 - August 2012
Ross Dress for Less June 2010 - May 2011
Eubanks Consultants February 2010 - June 2010
T-Mobile June 2009 - December 2009
TRG Customer Solutions August 2008 - March 2009
Wal-Mart April 2003 - May 2004
Skills
Web Design, Logo Design, Graphic Design, Web Development, Website Building, HTML, CSS, XHTML, SEO, Search Engine Submission, Search Engine Ranking, Dreamweaver, Photoshop, Adobe Creative Suite, Illustrator, Flash, Windows 7, Windows Vista, Microsoft Office, Office Administration, Personnel Management, Customer Service, Creative Writing, Joomla, Social Media Integration, Social Media Marketing, Microsoft Excel, Microsoft Word, Visual Basic, Poetry, Drawing, Layout
Education
Central Oregon Community College 2009 — 2012
Computer Information Services, Web Design
Jewish Theological Seminary 2004 — 2007
MA, Judaic Studies
University of South Florida 1999 — 2002
BA, Religious Studies
Linn Benton Community College 1997 — 1999
AA, Education
West Albany High School 1987 — 1991
High School Diploma, General Education
KING GUERRERO KING GUERRERO's TRG Customer Solutions Experience 2006 - 2008
Job Contact Centre Manager at Bank of Montreal
Industry Financial Services
Experience
Bank of Montreal November 2010 - Present
AMERICAN EXPRESS September 2008 - October 2010
TRG Customer Solutions 2006 - 2008
The Faneuil Group 1999 - 2006
Skills
Strategic Planning, Contract Negotiation, Employee Training, Process Engineering, Market Planning, Positioning, Service Level Agreements, Performance Appraisal, Change Management, Service Delivery, Contact Centers, Cross-functional Team..., Management, Coaching, Customer Service, Call Centers, Outsourcing, CRM, Performance Management, Team Building, Leadership, Leadership Development, Team Management, Competitive Analysis, Operations Management, Process Improvement, Customer Satisfaction, Workforce Management, Team Leadership, BPO, Vendor Management, Customer Experience, SLA
Education
Seneca College of Applied Arts and Technology 1994 — 1996
Diploma, Law Enforcement
De La Salle 1989 — 1993
Bank of Montreal November 2010 - Present
AMERICAN EXPRESS September 2008 - October 2010
TRG Customer Solutions 2006 - 2008
The Faneuil Group 1999 - 2006
Skills
Strategic Planning, Contract Negotiation, Employee Training, Process Engineering, Market Planning, Positioning, Service Level Agreements, Performance Appraisal, Change Management, Service Delivery, Contact Centers, Cross-functional Team..., Management, Coaching, Customer Service, Call Centers, Outsourcing, CRM, Performance Management, Team Building, Leadership, Leadership Development, Team Management, Competitive Analysis, Operations Management, Process Improvement, Customer Satisfaction, Workforce Management, Team Leadership, BPO, Vendor Management, Customer Experience, SLA
Education
Seneca College of Applied Arts and Technology 1994 — 1996
Diploma, Law Enforcement
De La Salle 1989 — 1993
Jordan Potter Jordan Potter's TRG Customer Solutions Experience March 2008 - November 2010
Job Sales Executive at Automatic Data Processing Insurance Agency, Inc.
Industry Information Services
Experience
Automatic Data Processing Insurance Agency, Inc. July 2013 - Present
Automatic Data Processing Insurance Agency, Inc. November 2010 - July 2013
TRG Customer Solutions March 2008 - November 2010
Pizza Joe's October 2000 - November 2010
Skills
Salesforce.com, Microsoft Word, Microsoft Excel, RightFax, Outlook, Vision, Tops, Workers Compensation, Sales, Cold Calling, Property & Casualty..., Licensed Property &..., ADP Payroll, Account Management, Inside Sales, Insurance, Employee Benefits, Customer Service, Leadership, Life Insurance, Management, Sales Process
Education
Robert Morris University 2004 — 2009
Bachelors, Sports Management
Beaver Falls High School 2000 — 2004
Diploma
Automatic Data Processing Insurance Agency, Inc. July 2013 - Present
Automatic Data Processing Insurance Agency, Inc. November 2010 - July 2013
TRG Customer Solutions March 2008 - November 2010
Pizza Joe's October 2000 - November 2010
Skills
Salesforce.com, Microsoft Word, Microsoft Excel, RightFax, Outlook, Vision, Tops, Workers Compensation, Sales, Cold Calling, Property & Casualty..., Licensed Property &..., ADP Payroll, Account Management, Inside Sales, Insurance, Employee Benefits, Customer Service, Leadership, Life Insurance, Management, Sales Process
Education
Robert Morris University 2004 — 2009
Bachelors, Sports Management
Beaver Falls High School 2000 — 2004
Diploma
Devinder Singh's TRG Customer Solutions Experience August 2008 - June 2011
Job Vice President BPO/CRM Sales
Industry Outsourcing/Offshoring
Experience
Concentrix June 2011 - Present
IBM May 2011 - Present
TRG Customer Solutions August 2008 - June 2011
Parus Interactive April 2005 - July 2008
APAC Customer Services May 1995 - April 2005
Accenture November 1993 - April 1995
Skills
BPO, Outsourcing, SaaS, Professional Services, Sales Management, KPO, Business Transformation, Complex Sales, Leading Large Teams, Strategy, Leadership, CRM, Solution Selling, Call Centers, Start-ups, Enterprise Software, Cross-functional Team..., Sales Process, Lead Generation, Business Intelligence, Sales Operations, Business Process, Program Management, Management, Vendor Management, Cloud Computing, Process Improvement, Product Management, Telecommunications, Management Consulting, Executive Management, Consulting, IT Outsourcing, Sales, Training, Offshoring, Strategic Partnerships, Business Development
Education
Northwestern University - Kellogg School of Management 2004 — 2006
MBA, Marketing, General Management
Punjab Engineering College 1989 — 1993
BE, Computer Science
Concentrix June 2011 - Present
IBM May 2011 - Present
TRG Customer Solutions August 2008 - June 2011
Parus Interactive April 2005 - July 2008
APAC Customer Services May 1995 - April 2005
Accenture November 1993 - April 1995
Skills
BPO, Outsourcing, SaaS, Professional Services, Sales Management, KPO, Business Transformation, Complex Sales, Leading Large Teams, Strategy, Leadership, CRM, Solution Selling, Call Centers, Start-ups, Enterprise Software, Cross-functional Team..., Sales Process, Lead Generation, Business Intelligence, Sales Operations, Business Process, Program Management, Management, Vendor Management, Cloud Computing, Process Improvement, Product Management, Telecommunications, Management Consulting, Executive Management, Consulting, IT Outsourcing, Sales, Training, Offshoring, Strategic Partnerships, Business Development
Education
Northwestern University - Kellogg School of Management 2004 — 2006
MBA, Marketing, General Management
Punjab Engineering College 1989 — 1993
BE, Computer Science
Robert Head Robert Head's TRG Customer Solutions Experience March 2008 - May 2009
Job Vice President of Business Development at Tech Mahindra
Industry Outsourcing/Offshoring
Experience
Tech Mahindra January 2015 - Present
Teleperformance, USA February 2011 - December 2014
NCO Customer Management June 2009 - October 2010
TRG Customer Solutions March 2008 - May 2009
Stream International January 2001 - December 2007
Skills
Strategy, BPO, Business Development, CRM, Call Center, Call Centers, Channel, Contact Centers, Customer Satisfaction, Integrated Marketing, Lead Generation, Leadership, Outsourcing, Management, Sales, Sales Management, Sales Process, Selling, Strategic Partnerships, Team Management, Telecommunications, Account Management, Contract Negotiation, Customer Experience, Customer Retention, EMEA
Education
The University of Texas at Arlington 1981 — 1985
BBA, Marketing
Tech Mahindra January 2015 - Present
Teleperformance, USA February 2011 - December 2014
NCO Customer Management June 2009 - October 2010
TRG Customer Solutions March 2008 - May 2009
Stream International January 2001 - December 2007
Skills
Strategy, BPO, Business Development, CRM, Call Center, Call Centers, Channel, Contact Centers, Customer Satisfaction, Integrated Marketing, Lead Generation, Leadership, Outsourcing, Management, Sales, Sales Management, Sales Process, Selling, Strategic Partnerships, Team Management, Telecommunications, Account Management, Contract Negotiation, Customer Experience, Customer Retention, EMEA
Education
The University of Texas at Arlington 1981 — 1985
BBA, Marketing
David Hawranko David Hawranko's TRG Customer Solutions Experience January 2012 - April 2012
Job
Industry Individual & Family Services
Experience
Sheridan House Family Ministries September 2013 - Present
FedEx Ground January 2013 - September 2013
A Kid's Place of Tampa Bay August 2012 - December 2012
Randstad Inc. May 2012 - August 2012
TRG Customer Solutions January 2012 - April 2012
Christ's Home For Children May 2011 - October 2011
Carnegie Mellon University March 2000 - September 2009
WRS Motion Picture and Video Laboratory May 1989 - March 2000
Skills
Video Editing, Video, Photoshop, Editing, Video Production, Multimedia, Microsoft Office, Social Media, Marketing Strategy, Customer Service, Photography, Teaching, Event Planning, Time Management
Education
Point Park University 1987 — 1989
BA, Journalism & Communications
Sheridan House Family Ministries September 2013 - Present
FedEx Ground January 2013 - September 2013
A Kid's Place of Tampa Bay August 2012 - December 2012
Randstad Inc. May 2012 - August 2012
TRG Customer Solutions January 2012 - April 2012
Christ's Home For Children May 2011 - October 2011
Carnegie Mellon University March 2000 - September 2009
WRS Motion Picture and Video Laboratory May 1989 - March 2000
Skills
Video Editing, Video, Photoshop, Editing, Video Production, Multimedia, Microsoft Office, Social Media, Marketing Strategy, Customer Service, Photography, Teaching, Event Planning, Time Management
Education
Point Park University 1987 — 1989
BA, Journalism & Communications
Doug Shey Doug Shey's TRG Customer Solutions Experience February 2010 - June 2010
Job QMHP
Industry Mental Health Care
Experience
Telecare Corporation May 2015 - Present
The Utah House April 2014 - April 2015
Odyssey House of Utah October 2013 - April 2015
Cottonwood Treatment Center August 2013 - October 2013
Telecare Corporation October 2012 - July 2013
Telecare Corporation January 2011 - September 2012
Mt. Bachelor, Inc. November 2010 - January 2011
TRG Customer Solutions February 2010 - June 2010
Country Landesign August 2009 - November 2009
Eco-scapes February 2008 - August 2009
Skills
Teaching, Team Building, Public Speaking, Non-profits, Coaching, Community Outreach, Customer Service, Microsoft Office, Healthcare, Workshop Facilitation, Staff Development, Leadership Development, Event Planning, Mental Health, Conflict Resolution, Mediation, PowerPoint, Microsoft Word, Microsoft Excel, CBT, Program Development, Group Therapy, Nonprofits, Psychotherapy, Treatment, Training, Social Services, Crisis Intervention, Case Managment, Leadership, Psychology, Counseling Psychology, Adolescents, Mental Health Counseling, Therapists, Volunteer Management, Stress Management, Behavioral Health, Career Counseling, Motivational..., Organizational..., Program Evaluation, Self-esteem, Personal Development, Mindfulness, Psychological Assessment, Employee Relations, Human Resources, Employee Training, Strategic Planning
Education
Oregon State University 2010 — 2012
Master of Science (M.S.), Clinical Mental Health Counseling
St. John's University 1985 — 1989
Bachelor of Arts (B.A.), English
Telecare Corporation May 2015 - Present
The Utah House April 2014 - April 2015
Odyssey House of Utah October 2013 - April 2015
Cottonwood Treatment Center August 2013 - October 2013
Telecare Corporation October 2012 - July 2013
Telecare Corporation January 2011 - September 2012
Mt. Bachelor, Inc. November 2010 - January 2011
TRG Customer Solutions February 2010 - June 2010
Country Landesign August 2009 - November 2009
Eco-scapes February 2008 - August 2009
Skills
Teaching, Team Building, Public Speaking, Non-profits, Coaching, Community Outreach, Customer Service, Microsoft Office, Healthcare, Workshop Facilitation, Staff Development, Leadership Development, Event Planning, Mental Health, Conflict Resolution, Mediation, PowerPoint, Microsoft Word, Microsoft Excel, CBT, Program Development, Group Therapy, Nonprofits, Psychotherapy, Treatment, Training, Social Services, Crisis Intervention, Case Managment, Leadership, Psychology, Counseling Psychology, Adolescents, Mental Health Counseling, Therapists, Volunteer Management, Stress Management, Behavioral Health, Career Counseling, Motivational..., Organizational..., Program Evaluation, Self-esteem, Personal Development, Mindfulness, Psychological Assessment, Employee Relations, Human Resources, Employee Training, Strategic Planning
Education
Oregon State University 2010 — 2012
Master of Science (M.S.), Clinical Mental Health Counseling
St. John's University 1985 — 1989
Bachelor of Arts (B.A.), English
Michael Kordusky Michael Kordusky's TRG Customer Solutions Experience September 2008 - June 2009
Job CSR II at PGBA, LLC
Industry Telecommunications
Experience
Blue Cross Blue Shield March 2010 - Present
TRG Customer Solutions September 2008 - June 2009
Aflac/Mutual of Omaha/ RNA/ Bankers Fidelity August 2007 - May 2009
TRG Customer Solutions July 2008 - September 2008
TRG Customer Solutions May 2008 - July 2008
Combined Insurance October 2006 - April 2007
Blimpie International February 2005 - September 2006
Education
University of Phoenix 2008 — 2011
BS, Psychology
West Virginia State University, Institute, West Virginia
Blue Cross Blue Shield March 2010 - Present
TRG Customer Solutions September 2008 - June 2009
Aflac/Mutual of Omaha/ RNA/ Bankers Fidelity August 2007 - May 2009
TRG Customer Solutions July 2008 - September 2008
TRG Customer Solutions May 2008 - July 2008
Combined Insurance October 2006 - April 2007
Blimpie International February 2005 - September 2006
Education
University of Phoenix 2008 — 2011
BS, Psychology
West Virginia State University, Institute, West Virginia
M. David May M. David May's TRG Customer Solutions Experience 2007 - 2008
Job Contact Center Professional
Industry Consumer Services
Experience
Schumacher Group July 2011 - February 2014
TSC Solutions February 2011 - June 2011
NCO Financial Systems December 2010 - February 2011
Contact Centers of America 2008 - December 2010
TRG Customer Solutions 2007 - 2008
TRG Customer Solutions 2006 - 2007
Reese Teleservices (Aquired by TRG Customer Solutions in 2005) 2003 - 2005
ICM (International Community Marketing) 1998 - 2003
West Corporation 1991 - 1998
Neodata (formally TMI Corp) 1988 - 1991
Skills
Customer Experience, Customer Service, Call Center Development, Call Center, Vendor Management, Contact Centers, Workforce Management, Operations Management, Process Improvement, BPO, Sales, Call Centers, Account Management, IVR, Outsourcing, Customer Retention, CRM, Management, Customer Satisfaction, Performance Management, Inbound Marketing, Business Development, Coaching, Leadership, Training, Telecommunications, Telemarketing, Strategy, Team Building, Strategic Planning, Avaya, Business Process..., Cross-functional Team..., Executive Management, Advocate, Start-ups, Salesforce.com
Education
Nebraska Wesleyan University 1988 — 1992
Bachelors of Science, Business Administration, Marketing, Mathmatics
Schumacher Group July 2011 - February 2014
TSC Solutions February 2011 - June 2011
NCO Financial Systems December 2010 - February 2011
Contact Centers of America 2008 - December 2010
TRG Customer Solutions 2007 - 2008
TRG Customer Solutions 2006 - 2007
Reese Teleservices (Aquired by TRG Customer Solutions in 2005) 2003 - 2005
ICM (International Community Marketing) 1998 - 2003
West Corporation 1991 - 1998
Neodata (formally TMI Corp) 1988 - 1991
Skills
Customer Experience, Customer Service, Call Center Development, Call Center, Vendor Management, Contact Centers, Workforce Management, Operations Management, Process Improvement, BPO, Sales, Call Centers, Account Management, IVR, Outsourcing, Customer Retention, CRM, Management, Customer Satisfaction, Performance Management, Inbound Marketing, Business Development, Coaching, Leadership, Training, Telecommunications, Telemarketing, Strategy, Team Building, Strategic Planning, Avaya, Business Process..., Cross-functional Team..., Executive Management, Advocate, Start-ups, Salesforce.com
Education
Nebraska Wesleyan University 1988 — 1992
Bachelors of Science, Business Administration, Marketing, Mathmatics
Imran Rawat Imran Rawat's TRG Customer Solutions Experience April 2009 - November 2011
Job Business Manager at BY KILIAN
Industry Cosmetics
Experience
BY KILIAN March 2015 - Present
By Kilian April 2014 - Present
Ioma-Paris December 2011 - April 2014
TRG Customer Solutions April 2009 - November 2011
TRG Customer Solutions January 2008 - April 2009
Billscutter Ltd March 2005 - December 2007
T-Mobile 2002 - 2005
Skills
Sales Management, Strategic Partnerships, New Business Development, Account Retention, Outsourcing, Offshoring, BPO, Contact Centre, Customer Experience..., Affiliate Networks, Telco, Customer Retention, Customer Experience, Contact Centers, CRM, Strategy, Call Centers, Team Management, Business Development, Business Process..., Management, Operations Management, Sales, Training
Education
University of Central Lancashire 1999 — 2004
BY KILIAN March 2015 - Present
By Kilian April 2014 - Present
Ioma-Paris December 2011 - April 2014
TRG Customer Solutions April 2009 - November 2011
TRG Customer Solutions January 2008 - April 2009
Billscutter Ltd March 2005 - December 2007
T-Mobile 2002 - 2005
Skills
Sales Management, Strategic Partnerships, New Business Development, Account Retention, Outsourcing, Offshoring, BPO, Contact Centre, Customer Experience..., Affiliate Networks, Telco, Customer Retention, Customer Experience, Contact Centers, CRM, Strategy, Call Centers, Team Management, Business Development, Business Process..., Management, Operations Management, Sales, Training
Education
University of Central Lancashire 1999 — 2004
Ashley R. Smith Ashley R. Smith's TRG Customer Solutions Experience October 2012 - November 2012
Job Residential Consular
Industry Nonprofit Organization Management
Experience
Familylinks, Inc. March 2014 - Present
Mount Ararat Community Activity Center September 2014 - June 2015
Citizens Bank March 2014 - September 2014
Mount Ararat Community Activity Center May 2013 - March 2014
Mount Ararat Baptist Church June 2007 - March 2014
Advance America January 2013 - May 2013
TRG Customer Solutions October 2012 - November 2012
Point Park University Student Radio WPPJ January 2012 - October 2012
University of Pittsburgh, University of Health and Dental Services September 2012 - September 2012
Mount Ararat Community Activity Center June 2010 - August 2012
Skills
Event Planning, Social Media, Customer Service, Editing, PowerPoint, Microsoft Office, Microsoft Word, Blogging, Radio Host, Adobe Creative Suite, Sales, Research, Facebook, Copy Editing, Journalism, Newsletters, Social Networking, Wordpress, Event Management, Script Editing, Academic Tutoring, Public Speaking, Advertising, Final Cut Pro, Virtual DJ, Audacity, Premiere Elements, Photoshop, Fundraising, Nonprofits, Leadership, Public Relations, WordPress, Teaching, Volunteer Management
Education
University of Pittsburgh 2007 — 2012
Bachelor of Arts (BA), Communication and Media Studies
University of Pittsburgh-Greensburg 2007 — 2012
Bachelor of Arts (B.A.), Communications and Rhetoric/ Media Studies
David B. Oliver 2003 — 2007
Diploma, General Studies
City Charter High 2003 — 2005
Familylinks, Inc. March 2014 - Present
Mount Ararat Community Activity Center September 2014 - June 2015
Citizens Bank March 2014 - September 2014
Mount Ararat Community Activity Center May 2013 - March 2014
Mount Ararat Baptist Church June 2007 - March 2014
Advance America January 2013 - May 2013
TRG Customer Solutions October 2012 - November 2012
Point Park University Student Radio WPPJ January 2012 - October 2012
University of Pittsburgh, University of Health and Dental Services September 2012 - September 2012
Mount Ararat Community Activity Center June 2010 - August 2012
Skills
Event Planning, Social Media, Customer Service, Editing, PowerPoint, Microsoft Office, Microsoft Word, Blogging, Radio Host, Adobe Creative Suite, Sales, Research, Facebook, Copy Editing, Journalism, Newsletters, Social Networking, Wordpress, Event Management, Script Editing, Academic Tutoring, Public Speaking, Advertising, Final Cut Pro, Virtual DJ, Audacity, Premiere Elements, Photoshop, Fundraising, Nonprofits, Leadership, Public Relations, WordPress, Teaching, Volunteer Management
Education
University of Pittsburgh 2007 — 2012
Bachelor of Arts (BA), Communication and Media Studies
University of Pittsburgh-Greensburg 2007 — 2012
Bachelor of Arts (B.A.), Communications and Rhetoric/ Media Studies
David B. Oliver 2003 — 2007
Diploma, General Studies
City Charter High 2003 — 2005
Markisha Boomer Markisha Boomer's TRG Customer Solutions Experience November 2001 - June 2009
Job Sales Operations Manager at ACT
Industry Telecommunications
Experience
Advance Call Center Technologies/AT&T May 2010 - Present
TRG Customer Solutions November 2001 - June 2009
TRG Customer Solutions/Verizon April 2003 - February 2005
MCI WorldCom February 1998 - November 2003
Mci January 2002 - March 2003
Faneuil Group /Verizon November 2001 - January 2002
Education
Thomas Nelson Community College 2008 — 2010
Associates, Small Business Management
INT Computer Services 2001 — 2002
Microsoft user specialist, Microsoft
Thomas Nelson Community College
Associate's Degree, Entrepreneurship/Small Business Management
Advance Call Center Technologies/AT&T May 2010 - Present
TRG Customer Solutions November 2001 - June 2009
TRG Customer Solutions/Verizon April 2003 - February 2005
MCI WorldCom February 1998 - November 2003
Mci January 2002 - March 2003
Faneuil Group /Verizon November 2001 - January 2002
Education
Thomas Nelson Community College 2008 — 2010
Associates, Small Business Management
INT Computer Services 2001 — 2002
Microsoft user specialist, Microsoft
Thomas Nelson Community College
Associate's Degree, Entrepreneurship/Small Business Management
Bonnie Walker Bonnie Walker's TRG Customer Solutions Experience November 2011 - May 2012
Job Handson HR Operational & Manufacturing Experience
Industry Human Resources
Experience
TRG Customer Solutions November 2011 - May 2012
Big Eyes Home Inspection November 2006 - November 2011
Dept. of Commerce, U.S. Census Bureau October 2009 - November 2010
General Motors September 1993 - December 2006
Skills
Live Scan Fingerprinting, Notary Public, Microsoft Office, Professional Human..., Home Inspector, Outlook, Excel, Customer Service, Word, PowerPoint, Administration, Inventory Management, Payroll, Lotus Notes, Customer Satisfaction, Employee Relations, Problem Solving, Team Building, Performance Management, Negotiation, Interviewing, Organizational..., Coaching, Mentoring, HRIS, Time Management, Microsoft Excel, Microsoft Word, System Administration, Management, Interviews, Process Improvement, Employee Benefits, Leadership, Training, Onboarding, PeopleSoft
Education
University of Phoenix 1999 — 2003
MAOM, HR Organizational Management
Syracuse University 1990 — 1993
BA, Human Resources
TRG Customer Solutions November 2011 - May 2012
Big Eyes Home Inspection November 2006 - November 2011
Dept. of Commerce, U.S. Census Bureau October 2009 - November 2010
General Motors September 1993 - December 2006
Skills
Live Scan Fingerprinting, Notary Public, Microsoft Office, Professional Human..., Home Inspector, Outlook, Excel, Customer Service, Word, PowerPoint, Administration, Inventory Management, Payroll, Lotus Notes, Customer Satisfaction, Employee Relations, Problem Solving, Team Building, Performance Management, Negotiation, Interviewing, Organizational..., Coaching, Mentoring, HRIS, Time Management, Microsoft Excel, Microsoft Word, System Administration, Management, Interviews, Process Improvement, Employee Benefits, Leadership, Training, Onboarding, PeopleSoft
Education
University of Phoenix 1999 — 2003
MAOM, HR Organizational Management
Syracuse University 1990 — 1993
BA, Human Resources
Sadain Ali -CCIE DC Sadain Ali -CCIE DC's TRG Customer Solutions Experience October 2009 - December 2009
Job Network Engineer @ RBC [ MEng | CCNA | CCNP | F5 BIGIP | JNCIA EX/ER | AKAMAI | MCITP | ITIL v3 | LSS (Yellow Belt)]
Industry Computer Networking
Experience
Royal Bank Canada November 2013 - Present
Ryerson University September 2012 - June 2013
Getz Pharma (Pvt) Ltd. January 2011 - August 2012
TRG Customer Solutions October 2009 - December 2009
Wateen Telecom March 2008 - August 2009
Skills
OSPF, Switches, Routers, VPN, Cisco Technologies, BGP, Routing, CCNA, EIGRP, Network Administration, VLAN, CCNP, Networking, TCP/IP, Juniper, Firewalls, DNS, Troubleshooting, Network Security, Switching, Servers, Wireless Networking, MCITP, Hardware, MPLS, DHCP, WiMAX, Cisco Certified, Virtualization, HSRP, MPLS VPN, VRRP, BCMSN, GLBP, Cisco Certified Network..., •Cisco Certified..., •Cisco Certified..., •Juniper Networks..., •Juniper Networks..., Juniper Networks..., Certification of GSM &..., MP-BGP L3 VPN, MSTP, RSTP, PVLAN, RIP v1, RIP v2, F5 BIGIP LTM, F5 BIGIP GTM, F5 ASM
Education
Ryerson University 2012 — 2013
Master's degree, Computer Systems Networking and Telecommunications, A
NED University Of Engineering & 2007 — 2010
bachelor's of engineering, Electrical, Electronics and Communications Engineering
NED University of Engineering and Technology 2007 — 2010
BE, ELECTRONICS majors in computer networks
LADY BIRD GRAMMAR SCHOOL 2002 — 2004
SSC, SCIENCE
Royal Bank Canada November 2013 - Present
Ryerson University September 2012 - June 2013
Getz Pharma (Pvt) Ltd. January 2011 - August 2012
TRG Customer Solutions October 2009 - December 2009
Wateen Telecom March 2008 - August 2009
Skills
OSPF, Switches, Routers, VPN, Cisco Technologies, BGP, Routing, CCNA, EIGRP, Network Administration, VLAN, CCNP, Networking, TCP/IP, Juniper, Firewalls, DNS, Troubleshooting, Network Security, Switching, Servers, Wireless Networking, MCITP, Hardware, MPLS, DHCP, WiMAX, Cisco Certified, Virtualization, HSRP, MPLS VPN, VRRP, BCMSN, GLBP, Cisco Certified Network..., •Cisco Certified..., •Cisco Certified..., •Juniper Networks..., •Juniper Networks..., Juniper Networks..., Certification of GSM &..., MP-BGP L3 VPN, MSTP, RSTP, PVLAN, RIP v1, RIP v2, F5 BIGIP LTM, F5 BIGIP GTM, F5 ASM
Education
Ryerson University 2012 — 2013
Master's degree, Computer Systems Networking and Telecommunications, A
NED University Of Engineering & 2007 — 2010
bachelor's of engineering, Electrical, Electronics and Communications Engineering
NED University of Engineering and Technology 2007 — 2010
BE, ELECTRONICS majors in computer networks
LADY BIRD GRAMMAR SCHOOL 2002 — 2004
SSC, SCIENCE
Rich McLafferty Rich McLafferty's TRG Customer Solutions Experience March 2009 - December 2009
Job Design/Implement Intelligent People Development Strategies | Enhance Communication, Leadership, Teamwork & Engagement
Industry Management Consulting
Experience
Architects of Change July 2013 - Present
TakeON! 2013 - Present
Oxygen Learning December 2010 - June 2013
Clearwire February 2010 - December 2010
TRG Customer Solutions March 2009 - December 2009
Boost Mobile April 2005 - June 2007
Nextel Communications September 1999 - April 2005
US Airways March 1998 - September 1999
American Airlines May 1989 - May 1996
Sabre 1989 - 1992
Skills
People Development..., Employee Engagement, Training, Leadership, Management Consulting, Team Leadership, Team Building, Employee Training, Leadership Development, Organizational..., Performance Management, Management, Program Management, Change Management, Coaching, Customer Experience, Call Centers, Instructional Design
Education
Institute for Integrative Nutrition 2012 — 2012
Professional Certification
New College of California 1995 — 1997
MA
Architects of Change July 2013 - Present
TakeON! 2013 - Present
Oxygen Learning December 2010 - June 2013
Clearwire February 2010 - December 2010
TRG Customer Solutions March 2009 - December 2009
Boost Mobile April 2005 - June 2007
Nextel Communications September 1999 - April 2005
US Airways March 1998 - September 1999
American Airlines May 1989 - May 1996
Sabre 1989 - 1992
Skills
People Development..., Employee Engagement, Training, Leadership, Management Consulting, Team Leadership, Team Building, Employee Training, Leadership Development, Organizational..., Performance Management, Management, Program Management, Change Management, Coaching, Customer Experience, Call Centers, Instructional Design
Education
Institute for Integrative Nutrition 2012 — 2012
Professional Certification
New College of California 1995 — 1997
MA
Eric Bentley Eric Bentley's TRG Customer Solutions Experience December 2010 - September 2011
Job Attended Rowan University
Industry Financial Services
Experience
CarMax March 2015 - Present
Source4Teachers February 2011 - June 2015
TRG Customer Solutions December 2010 - September 2011
Synergixx December 2007 - March 2010
Skills
Microsoft Office, Customer Service, Management, Microsoft Excel, Project Management, Strategic Planning, Leadership, Sales, Microsoft Word, PowerPoint, JMP
Education
Rowan University 2010 — 2015
BS, Accounting and Finance
CarMax March 2015 - Present
Source4Teachers February 2011 - June 2015
TRG Customer Solutions December 2010 - September 2011
Synergixx December 2007 - March 2010
Skills
Microsoft Office, Customer Service, Management, Microsoft Excel, Project Management, Strategic Planning, Leadership, Sales, Microsoft Word, PowerPoint, JMP
Education
Rowan University 2010 — 2015
BS, Accounting and Finance
Stephen Wyland Stephen Wyland's TRG Customer Solutions Experience May 2008 - March 2009
Job at Kill Cliff
Industry Sports
Experience
Kill Cliff Inc. June 2014 - Present
Vetmatrix June 2013 - June 2014
Edward Jones December 2012 - April 2013
Riverstone Residential Group August 2011 - June 2012
Riverstone Residential Group August 2009 - August 2011
TRG Customer Solutions May 2008 - March 2009
Skills
Quality Results, Leadership, Communication Skills, Accounts Receivable, Accounts Payable, Result Oriented, Team-oriented, Hard working individual, Business Strategy, Product Development, Product Management, Product Marketing, Customer Focused..., Marketing, Marketing Strategy, CRM, Selling, Training, Sales
Education
State University of New York at Albany 2003 — 2007
Bachelor's degree, Communication, General
Kill Cliff Inc. June 2014 - Present
Vetmatrix June 2013 - June 2014
Edward Jones December 2012 - April 2013
Riverstone Residential Group August 2011 - June 2012
Riverstone Residential Group August 2009 - August 2011
TRG Customer Solutions May 2008 - March 2009
Skills
Quality Results, Leadership, Communication Skills, Accounts Receivable, Accounts Payable, Result Oriented, Team-oriented, Hard working individual, Business Strategy, Product Development, Product Management, Product Marketing, Customer Focused..., Marketing, Marketing Strategy, CRM, Selling, Training, Sales
Education
State University of New York at Albany 2003 — 2007
Bachelor's degree, Communication, General
Syed Yawar Syed Yawar's TRG Customer Solutions Experience 2004 - 2006
Job CEO @ biggshark.com Mobile Apps & Games Development USA
Industry Information Technology and Services
Experience
Bigg Shark October 2014 - Present
DreamWorld Solutions January 2007 - Present
DreamWorld Solutions January 2007 - Present
Warid Telecom May 2005 - October 2006
TRG Customer Solutions 2004 - 2006
Skills
Mobile Applications, IOT, iPhone, Internet of Things, Android, iOS development, Web Development, iPad, Mobile Devices, Social Networking, Outsourcing, Process Automation, Information Security, Game Development, Mobile Game Development, Mobile Games, Mobile Phone Apps, Android Development, C, C++, Node.js, PHP, Objective-C, Java, JavaScript, Python, C#, Computer Vision, GPS Applications, Unity3D, Visual Basic, Internet Security, Social Media Marketing, SEO, Search Engine Ranking, Online Marketing, Digital Marketing, Creative Services, Digital Media, Digital Strategy, Ruby on Rails, Penetration Testing, Ethical Hacking, Linux, Vulnerability Assessment, Vulnerability Scanning, PhoneGap, Sencha, Magento, Link Building
Education
Preston University 2004 — 2006
MBA, Human Resource
IMS 2001 — 2005
Bachelor of Computer Sciences, Computers
Bigg Shark October 2014 - Present
DreamWorld Solutions January 2007 - Present
DreamWorld Solutions January 2007 - Present
Warid Telecom May 2005 - October 2006
TRG Customer Solutions 2004 - 2006
Skills
Mobile Applications, IOT, iPhone, Internet of Things, Android, iOS development, Web Development, iPad, Mobile Devices, Social Networking, Outsourcing, Process Automation, Information Security, Game Development, Mobile Game Development, Mobile Games, Mobile Phone Apps, Android Development, C, C++, Node.js, PHP, Objective-C, Java, JavaScript, Python, C#, Computer Vision, GPS Applications, Unity3D, Visual Basic, Internet Security, Social Media Marketing, SEO, Search Engine Ranking, Online Marketing, Digital Marketing, Creative Services, Digital Media, Digital Strategy, Ruby on Rails, Penetration Testing, Ethical Hacking, Linux, Vulnerability Assessment, Vulnerability Scanning, PhoneGap, Sencha, Magento, Link Building
Education
Preston University 2004 — 2006
MBA, Human Resource
IMS 2001 — 2005
Bachelor of Computer Sciences, Computers
Heather Broman Heather Broman's TRG Customer Solutions Experience August 2009 - August 2010
Job Solutions Analyst at BusinessForward
Industry Computer & Network Security
Experience
BusinessForward, Inc. July 2013 - Present
JPMorgan Chase July 2011 - July 2013
ServiceLink September 2010 - June 2011
Charles A. Knoll, Jr. & Associates September 2007 - September 2010
TRG Customer Solutions August 2009 - August 2010
Skills
Visio, Process Improvement, SQL, SDLC, Business Analysis, Access, Requirements Analysis, Requirements Gathering, SharePoint, Project Management, Business Requirements, Data Analysis, Team Leadership, Microsoft Excel, User Acceptance Testing, UX Design, Disaster Recovery, Testing, Risk Management, Software Documentation, Business Process...
Education
Robert Morris University 2009 — 2010
M.S., Security and Assurance - Information Technology
Robert Morris University 2005 — 2009
B.S., Social Sciences - Political Science, Psychology & Economics
BusinessForward, Inc. July 2013 - Present
JPMorgan Chase July 2011 - July 2013
ServiceLink September 2010 - June 2011
Charles A. Knoll, Jr. & Associates September 2007 - September 2010
TRG Customer Solutions August 2009 - August 2010
Skills
Visio, Process Improvement, SQL, SDLC, Business Analysis, Access, Requirements Analysis, Requirements Gathering, SharePoint, Project Management, Business Requirements, Data Analysis, Team Leadership, Microsoft Excel, User Acceptance Testing, UX Design, Disaster Recovery, Testing, Risk Management, Software Documentation, Business Process...
Education
Robert Morris University 2009 — 2010
M.S., Security and Assurance - Information Technology
Robert Morris University 2005 — 2009
B.S., Social Sciences - Political Science, Psychology & Economics
Elizabeth Iyinbor's TRG Customer Solutions Experience January 2006 - February 2011
Job Staff Accountant at Hampton University
Industry Human Resources
Experience
Hampton University August 2013 - Present
Office of The Alumni Realtions , CNU January 2013 - May 2013
TRG Customer Solutions January 2006 - February 2011
Skills
I have good..., I posses strong..., I am proficient with..., Sales, Training, Management, Sales Process, Customer Service, Sales Management, Social Media, Teamwork, Networking, Troubleshooting, Public Speaking, Recruiting, Talent Acquisition, Event Planning
Education
Christopher Newport University (CNU) 2010 — 2013
Bachelor of Arts, Communication Studies
Thomas Nelson Community College 2007 — 2010
Associates of Arts, International Studies
Hampton University August 2013 - Present
Office of The Alumni Realtions , CNU January 2013 - May 2013
TRG Customer Solutions January 2006 - February 2011
Skills
I have good..., I posses strong..., I am proficient with..., Sales, Training, Management, Sales Process, Customer Service, Sales Management, Social Media, Teamwork, Networking, Troubleshooting, Public Speaking, Recruiting, Talent Acquisition, Event Planning
Education
Christopher Newport University (CNU) 2010 — 2013
Bachelor of Arts, Communication Studies
Thomas Nelson Community College 2007 — 2010
Associates of Arts, International Studies
Somair Feroz Somair Feroz's TRG Customer Solutions Experience December 2011 - Present
Job Senior Project Manager at Ibexglobal Solutions
Industry Information Technology and Services
Experience
TRG Customer Solutions December 2011 - Present
TRG (Private) Ltd. February 2010 - November 2011
Ernst & Young Pakistan October 2008 - January 2010
Arwen Tech November 2005 - October 2008
Algorithm Consulting (Pvt.) Ltd. September 2003 - October 2005
Scan Infotech (Pvt.) Ltd. May 2002 - May 2003
Skills
Project Management, Business Analysis, ERP design, Requirements Analysis, ERP, Pre-sales, Software Project..., Integration, Software Development, SAP, Disaster Recovery, Microsoft SQL Server, Training, CRM, Requirements Gathering, PMP, Team Management, Testing, Leadership, ITIL, Team Leadership, Analysis, Business Process..., Business Intelligence, Management, SDLC, Project Planning, Visual Basic, Oracle, Databases, IT Service Management, Oracle E-Business Suite, Product Management, Quality Assurance
Education
Institute of Business Management 2005 — 2008
MBA, Finance
National University of Computer and Emerging Sciences 1999 — 2001
BCS, Computer Science
Islamia English School 1982 — 1998
A levels, Computer Science
TRG Customer Solutions December 2011 - Present
TRG (Private) Ltd. February 2010 - November 2011
Ernst & Young Pakistan October 2008 - January 2010
Arwen Tech November 2005 - October 2008
Algorithm Consulting (Pvt.) Ltd. September 2003 - October 2005
Scan Infotech (Pvt.) Ltd. May 2002 - May 2003
Skills
Project Management, Business Analysis, ERP design, Requirements Analysis, ERP, Pre-sales, Software Project..., Integration, Software Development, SAP, Disaster Recovery, Microsoft SQL Server, Training, CRM, Requirements Gathering, PMP, Team Management, Testing, Leadership, ITIL, Team Leadership, Analysis, Business Process..., Business Intelligence, Management, SDLC, Project Planning, Visual Basic, Oracle, Databases, IT Service Management, Oracle E-Business Suite, Product Management, Quality Assurance
Education
Institute of Business Management 2005 — 2008
MBA, Finance
National University of Computer and Emerging Sciences 1999 — 2001
BCS, Computer Science
Islamia English School 1982 — 1998
A levels, Computer Science
Lauren Margerum's TRG Customer Solutions Experience September 2010 - May 2011
Job Patient Care Advocate
Industry Pharmaceuticals
Experience
Ron Lewis Automotive Group March 2014 - October 2014
Ron Lewis Automotive October 2013 - December 2013
Pittsburgh Airport Area Chamber of Commerce April 2013 - July 2013
TRG Customer Solutions September 2010 - May 2011
Dial America Marketing December 2009 - August 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Sales Management, Team Leadership, Leadership Development, Typing, Microsoft Word, Microsoft Excel, Microsoft Office, Analysis, Program Management, Quality Assurance, Training, PowerPoint
Education
Robert Morris University 2012 — 2013
Bachelor of science, organizational leadership
Pittsburgh Technical Institute 2011 — 2013
Associates of Science, Business Administration, 4.0
Waynesburg University 2005 — 2009
Bachelor of Science (B.S.), Multi-/Interdisciplinary Studies, General
Fort Cherry Jr./Sr. High School 1999 — 2005
High School Diploma
Ron Lewis Automotive Group March 2014 - October 2014
Ron Lewis Automotive October 2013 - December 2013
Pittsburgh Airport Area Chamber of Commerce April 2013 - July 2013
TRG Customer Solutions September 2010 - May 2011
Dial America Marketing December 2009 - August 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Sales Management, Team Leadership, Leadership Development, Typing, Microsoft Word, Microsoft Excel, Microsoft Office, Analysis, Program Management, Quality Assurance, Training, PowerPoint
Education
Robert Morris University 2012 — 2013
Bachelor of science, organizational leadership
Pittsburgh Technical Institute 2011 — 2013
Associates of Science, Business Administration, 4.0
Waynesburg University 2005 — 2009
Bachelor of Science (B.S.), Multi-/Interdisciplinary Studies, General
Fort Cherry Jr./Sr. High School 1999 — 2005
High School Diploma
Rose Clark, SPHR shihud@yahoo.com Rose Clark, SPHR shihud@yahoo.com's TRG Customer Solutions Experience June 2009 - November 2010
Job VP, Human Resources at United Sporting Companies
Industry Wholesale
Experience
United Sporting Companies November 2010 - Present
TRG Customer Solutions June 2009 - November 2010
SEI LLC January 2008 - February 2009
Dell Computers January 2007 - August 2007
Republic Beverage Company August 1991 - January 2007
Schumberger Ltd. (Camco) August 1981 - April 1991
Skills
Performance Management, Employee Relations, Recruiting, Human Resources, Succession Planning, HRIS, Personnel Management, Deferred Compensation, Training, Strategy, Employee Benefits, Sourcing, Leadership, Management, Team Building, Interviews, Mergers & Acquisitions, Start-ups, Outsourcing, Business Strategy, Talent Management, Payroll, Executive Coaching, Talent Acquisition, Temporary Placement, Leadership Development, Executive Search, Workforce Planning, Employee Engagement, Vendor Management, Policy, Onboarding, Analysis, Organizational Design, Technical Recruiting, Employee Training, College Recruiting, Applicant Tracking..., HR Policies, Organizational..., Compensation & Benefit, Hiring, Benefits Administration, Internet Recruiting, HR Consulting, New Hire Orientations, Employer Branding, Performance Appraisal, Labor Relations, Benefits Negotiation
Education
University of Phoenix
Bachelor, Business Management
United Sporting Companies November 2010 - Present
TRG Customer Solutions June 2009 - November 2010
SEI LLC January 2008 - February 2009
Dell Computers January 2007 - August 2007
Republic Beverage Company August 1991 - January 2007
Schumberger Ltd. (Camco) August 1981 - April 1991
Skills
Performance Management, Employee Relations, Recruiting, Human Resources, Succession Planning, HRIS, Personnel Management, Deferred Compensation, Training, Strategy, Employee Benefits, Sourcing, Leadership, Management, Team Building, Interviews, Mergers & Acquisitions, Start-ups, Outsourcing, Business Strategy, Talent Management, Payroll, Executive Coaching, Talent Acquisition, Temporary Placement, Leadership Development, Executive Search, Workforce Planning, Employee Engagement, Vendor Management, Policy, Onboarding, Analysis, Organizational Design, Technical Recruiting, Employee Training, College Recruiting, Applicant Tracking..., HR Policies, Organizational..., Compensation & Benefit, Hiring, Benefits Administration, Internet Recruiting, HR Consulting, New Hire Orientations, Employer Branding, Performance Appraisal, Labor Relations, Benefits Negotiation
Education
University of Phoenix
Bachelor, Business Management
Joseph Scassera's TRG Customer Solutions Experience April 2008 - April 2009
Job Graduate Programs Director, Northeast US & Canada at Kaplan Test Prep
Industry Education Management
Experience
Kaplan Test Prep January 2015 - Present
Kaplan Test Prep and Admissions November 2009 - Present
Self- September 1992 - March 2011
TRG Customer Solutions April 2008 - April 2009
Pittsburgh Post-Gazette February 1998 - December 2005
Quintex Cellular January 1993 - January 1997
Skills
Event Planning, Social Media, Public Speaking, Public Relations, Event Management, Marketing, Marketing Communications, Staff Development, Social Media Marketing, Customer Service, Marketing Strategy, Sales, Recruiting, Leadership, Team Building, Fundraising, Management, Microsoft Excel, Social Networking, Microsoft Word, Training, Coaching, Leadership Development, Teaching, Higher Education, Nonprofits, Research, Time Management
Education
Point Park University 1994 — 1995
M.A., Journalism & Communications
University of Pittsburgh 1987 — 1991
B.A., Communications
Pittsburgh Central Catholic 1984 — 1987
Kaplan Test Prep January 2015 - Present
Kaplan Test Prep and Admissions November 2009 - Present
Self- September 1992 - March 2011
TRG Customer Solutions April 2008 - April 2009
Pittsburgh Post-Gazette February 1998 - December 2005
Quintex Cellular January 1993 - January 1997
Skills
Event Planning, Social Media, Public Speaking, Public Relations, Event Management, Marketing, Marketing Communications, Staff Development, Social Media Marketing, Customer Service, Marketing Strategy, Sales, Recruiting, Leadership, Team Building, Fundraising, Management, Microsoft Excel, Social Networking, Microsoft Word, Training, Coaching, Leadership Development, Teaching, Higher Education, Nonprofits, Research, Time Management
Education
Point Park University 1994 — 1995
M.A., Journalism & Communications
University of Pittsburgh 1987 — 1991
B.A., Communications
Pittsburgh Central Catholic 1984 — 1987
Bill MacBride's TRG Customer Solutions Experience November 2007 - October 2008
Job Senior Vice President, Contact Center Operations at Nutrisystem
Industry Health, Wellness and Fitness
Experience
Nutrisystem March 2013 - Present
Nutrisystem May 2009 - February 2013
WJM Partners November 2008 - April 2009
TRG Customer Solutions November 2007 - October 2008
ICT Group, Inc. June 1991 - October 2007
Princeton Management Resources, Inc March 1994 - October 1995
Skills
Telecommunications, Data Analysis, Service Delivery, Operations Management, Customer Experience..., Continuous Improvement, Financial Services, Customer Retention, Workforce Management, BPO, Vendor Management, Quality Assurance, Account Management, Call Centers, Customer Satisfaction, Marketing, Customer Service, Customer Experience, Leadership, Management, Training, Executive Management, Inbound Marketing, Strategy, CRM, Outsourcing, Sales, Process Improvement, E-commerce, Direct Marketing, Recruiting, Human Resources, Business Process, Customer Acquisition
Education
Temple University - Fox School of Business and Management
Bachelor of Business Administration (B.B.A.), Marketing
Nutrisystem March 2013 - Present
Nutrisystem May 2009 - February 2013
WJM Partners November 2008 - April 2009
TRG Customer Solutions November 2007 - October 2008
ICT Group, Inc. June 1991 - October 2007
Princeton Management Resources, Inc March 1994 - October 1995
Skills
Telecommunications, Data Analysis, Service Delivery, Operations Management, Customer Experience..., Continuous Improvement, Financial Services, Customer Retention, Workforce Management, BPO, Vendor Management, Quality Assurance, Account Management, Call Centers, Customer Satisfaction, Marketing, Customer Service, Customer Experience, Leadership, Management, Training, Executive Management, Inbound Marketing, Strategy, CRM, Outsourcing, Sales, Process Improvement, E-commerce, Direct Marketing, Recruiting, Human Resources, Business Process, Customer Acquisition
Education
Temple University - Fox School of Business and Management
Bachelor of Business Administration (B.B.A.), Marketing
Elena Caravantes, PMP® Elena Caravantes, PMP®'s TRG Customer Solutions Experience May 2007 - June 2008
Job Senior Project Manager at Scotiabank
Industry Information Technology and Services
Experience
Scotiabank February 2015 - Present
Scotiabank 2009 - January 2014
TRG Customer Solutions May 2007 - June 2008
IBM Global Services March 2006 - November 2006
IBM Global Services January 2004 - April 2005
IBM September 1999 - May 2003
Grupo Pissa January 1999 - August 1999
Skills
Project Management, PMO, Finance, PMP, SDLC, Risk Management
Education
University of Toronto 2009 — 2009
Certificate in Canadian Project Management
The George Washington University 2000 — 2002
Master, Project Management
Universidad Tecnológica de México 1994 — 1998
BS, Electronic and Communications Engineering
Scotiabank February 2015 - Present
Scotiabank 2009 - January 2014
TRG Customer Solutions May 2007 - June 2008
IBM Global Services March 2006 - November 2006
IBM Global Services January 2004 - April 2005
IBM September 1999 - May 2003
Grupo Pissa January 1999 - August 1999
Skills
Project Management, PMO, Finance, PMP, SDLC, Risk Management
Education
University of Toronto 2009 — 2009
Certificate in Canadian Project Management
The George Washington University 2000 — 2002
Master, Project Management
Universidad Tecnológica de México 1994 — 1998
BS, Electronic and Communications Engineering
Alicia Fratto Alicia Fratto's TRG Customer Solutions Experience July 2006 - Present
Job Client Solutions Manager at TRG Customer Solutions
Industry Telecommunications
Experience
TRG Customer Solutions July 2006 - Present
XO Communications 2004 - 2006
Nextel 2002 - 2004
Education
University of Phoenix 2000 — 2006
BA, Business Management
TRG Customer Solutions July 2006 - Present
XO Communications 2004 - 2006
Nextel 2002 - 2004
Education
University of Phoenix 2000 — 2006
BA, Business Management
Jason Yarish Jason Yarish's TRG Customer Solutions Experience 2004 - 2007
Job Sr. Systems Administrator at Fresco System USA, Inc.
Industry Packaging and Containers
Experience
Fres-co System USA, Inc. April 2007 - Present
TRG Customer Solutions 2004 - 2007
Brodart August 1999 - June 2003
Skills
Microsoft Office, Problem Solving, Windows 7, Windows Server, Blackberry, Blackberry Enterprise..., Microsoft Office 2010, Microsoft Lync, Desktop Support, Desktop Hardware, Avaya PBX, IP Phones, Avaya, Laptops, Computer Hardware, SharePoint, Networking, Desktop Computers, Technical Support, Troubleshooting, Lync, Mobile Device Management, Blackberry OS, Remote User Support, Disaster Recovery, VPN
Education
Pennsylvania College of Technology 1998 — 2001
BA, Bachelor of Science: Data Communications and Networking
Fres-co System USA, Inc. April 2007 - Present
TRG Customer Solutions 2004 - 2007
Brodart August 1999 - June 2003
Skills
Microsoft Office, Problem Solving, Windows 7, Windows Server, Blackberry, Blackberry Enterprise..., Microsoft Office 2010, Microsoft Lync, Desktop Support, Desktop Hardware, Avaya PBX, IP Phones, Avaya, Laptops, Computer Hardware, SharePoint, Networking, Desktop Computers, Technical Support, Troubleshooting, Lync, Mobile Device Management, Blackberry OS, Remote User Support, Disaster Recovery, VPN
Education
Pennsylvania College of Technology 1998 — 2001
BA, Bachelor of Science: Data Communications and Networking
Tiffany Neckerman's TRG Customer Solutions Experience July 2007 - February 2008
Job Senior Accounting Analyst at Range Resources
Industry Accounting
Experience
Range Resources February 2010 - Present
Unbridled Energy February 2008 - February 2010
TRG Customer Solutions July 2007 - February 2008
Reese Teleservices, Inc March 2003 - July 2007
Mascot Systems, Ltd March 2002 - January 2003
Emplifi Inc November 2000 - September 2001
FedEx Ground March 1998 - November 2000
Skills
Accounting, Accounts Payable, Payroll, General Ledger, Accounts Receivable, Access, Auditing, PeopleSoft, Invoicing, Software Documentation, Analysis, Microsoft Excel, ADP Payroll, Accruals, Financial Statements, Process Improvement
Education
Robert Morris University 2003 — 2007
B.S. Degree, Business Administration; Accounting
Sawyer School of Business 1996 — 1997
Accounting Automation, Accounting
Range Resources February 2010 - Present
Unbridled Energy February 2008 - February 2010
TRG Customer Solutions July 2007 - February 2008
Reese Teleservices, Inc March 2003 - July 2007
Mascot Systems, Ltd March 2002 - January 2003
Emplifi Inc November 2000 - September 2001
FedEx Ground March 1998 - November 2000
Skills
Accounting, Accounts Payable, Payroll, General Ledger, Accounts Receivable, Access, Auditing, PeopleSoft, Invoicing, Software Documentation, Analysis, Microsoft Excel, ADP Payroll, Accruals, Financial Statements, Process Improvement
Education
Robert Morris University 2003 — 2007
B.S. Degree, Business Administration; Accounting
Sawyer School of Business 1996 — 1997
Accounting Automation, Accounting
Sharon Roy's TRG Customer Solutions Experience April 2010 - July 2010
Job Management of Scam Investigations & Ad Review, BBB of Western PA
Industry Information Technology and Services
Experience
BBB of Western PA July 2011 - Present
Novus Staffing Solutions December 2010 - July 2011
TRG Customer Solutions April 2010 - July 2010
J. Croyle and Associates, Inc. December 2008 - April 2010
Aflac January 2008 - December 2008
Howard Hanna Real Estate January 2003 - January 2006
Sytek Penn Coil July 1995 - June 1997
Mastech Corporation April 1990 - September 1993
Education
University of Pittsburgh 1990 — 1995
Bachelors of Science, Bus./Accting, conc. in legal studies
BBB of Western PA July 2011 - Present
Novus Staffing Solutions December 2010 - July 2011
TRG Customer Solutions April 2010 - July 2010
J. Croyle and Associates, Inc. December 2008 - April 2010
Aflac January 2008 - December 2008
Howard Hanna Real Estate January 2003 - January 2006
Sytek Penn Coil July 1995 - June 1997
Mastech Corporation April 1990 - September 1993
Education
University of Pittsburgh 1990 — 1995
Bachelors of Science, Bus./Accting, conc. in legal studies
Antoinette (Anton) Forth's TRG Customer Solutions Experience September 2007 - July 2008
Job Founder, President & COO at Walkabout Collaborative LLC
Industry Management Consulting
Experience
Walkabout Collaborative LLC January 2015 - Present
American Tea Experience January 2014 - Present
Board of Directors, Health Republic Insurance of New York October 2014 - Present
RT Enterprises of NY, LLC July 2008 - January 2015
Sykes 2008 - 2013
TRG Customer Solutions September 2007 - July 2008
ICT Group, Inc. May 1995 - September 2007
Smartline, a Nationar Group (acquired by ICT) November 1993 - May 1995
Bryant & Stratton Business Institute November 1990 - November 1993
Empire of America May 1981 - November 1990
Skills
Call Center, Outsourcing, BPO, Sales Management, Contract Negotiation, Business Development, Management, Strategy, Leadership, Customer Retention, CRM, Vendor Management, Business Strategy, Start-ups, Financial Services, Solution Selling, Account Management, Process Improvement, Call Centers, SaaS, New Business Development, Performance Management, Customer Experience, Team Building, Strategic Leadership, Team Management, Product Development, Team Leadership, Sales, Business Analysis, Strategic Partnerships, Training, Cross-functional Team..., Operations Management, Lead Generation, Business Process..., Executive Management, Marketing, B2B, Sales Process, Change Management, Strategic Planning, Human Resources, Consulting, Program Management
Education
Empire College of NY B.S./M.C. Global Brand Marketing; ongoing Wharton School U-Penn
MOOC Verified Signature Track Certificate - Coursera, Marketing specializing in Branding, Customer Centricity and Go to Market Strategies
State University of New York Empire State College 2012 — 2013
Graduate Studies Certificate, Global Brand Marketing
State University of New York Empire State College 1990 — 1993
B.S., Business, Management & Economics; Concentration: Marketing
Tea Association of Canada 2014 — 2015
Tea Sommelier Certification
Six Sigma Lean & DFSS 2009 — 2009
Lean/DFSS Certification, Six Sigma Process Improvement & Design
WSW 1976 — 1980
Walkabout Collaborative LLC January 2015 - Present
American Tea Experience January 2014 - Present
Board of Directors, Health Republic Insurance of New York October 2014 - Present
RT Enterprises of NY, LLC July 2008 - January 2015
Sykes 2008 - 2013
TRG Customer Solutions September 2007 - July 2008
ICT Group, Inc. May 1995 - September 2007
Smartline, a Nationar Group (acquired by ICT) November 1993 - May 1995
Bryant & Stratton Business Institute November 1990 - November 1993
Empire of America May 1981 - November 1990
Skills
Call Center, Outsourcing, BPO, Sales Management, Contract Negotiation, Business Development, Management, Strategy, Leadership, Customer Retention, CRM, Vendor Management, Business Strategy, Start-ups, Financial Services, Solution Selling, Account Management, Process Improvement, Call Centers, SaaS, New Business Development, Performance Management, Customer Experience, Team Building, Strategic Leadership, Team Management, Product Development, Team Leadership, Sales, Business Analysis, Strategic Partnerships, Training, Cross-functional Team..., Operations Management, Lead Generation, Business Process..., Executive Management, Marketing, B2B, Sales Process, Change Management, Strategic Planning, Human Resources, Consulting, Program Management
Education
Empire College of NY B.S./M.C. Global Brand Marketing; ongoing Wharton School U-Penn
MOOC Verified Signature Track Certificate - Coursera, Marketing specializing in Branding, Customer Centricity and Go to Market Strategies
State University of New York Empire State College 2012 — 2013
Graduate Studies Certificate, Global Brand Marketing
State University of New York Empire State College 1990 — 1993
B.S., Business, Management & Economics; Concentration: Marketing
Tea Association of Canada 2014 — 2015
Tea Sommelier Certification
Six Sigma Lean & DFSS 2009 — 2009
Lean/DFSS Certification, Six Sigma Process Improvement & Design
WSW 1976 — 1980
Jon Mattivi's TRG Customer Solutions Experience November 2007 - September 2008
Job Lead Systems Engineer at Geisinger Health System
Industry Information Technology and Services
Experience
Geisinger Health System September 2013 - Present
Yellowbook September 2008 - September 2013
TRG Customer Solutions November 2007 - September 2008
C&D Technologies October 2006 - November 2007
C&D Technologies December 2005 - October 2006
Pennsylvania Tech Prep Consortia January 2004 - October 2005
Skills
Active Directory, Group Policy, Servers, Windows 7, Network Administration, Windows, Powershell, Data Center, Microsoft Exchange, Microsoft SQL Server, XP, Disaster Recovery, Windows Server, TCP/IP, Virtualization, SCCM, System Administration, DNS, Troubleshooting, IIS, VMware, DHCP, 2008 R2, Technical Support, Networking
Education
Pennsylvania College of Technology 2001 — 2005
Bachelor's of Science, Management Information Systems
Geisinger Health System September 2013 - Present
Yellowbook September 2008 - September 2013
TRG Customer Solutions November 2007 - September 2008
C&D Technologies October 2006 - November 2007
C&D Technologies December 2005 - October 2006
Pennsylvania Tech Prep Consortia January 2004 - October 2005
Skills
Active Directory, Group Policy, Servers, Windows 7, Network Administration, Windows, Powershell, Data Center, Microsoft Exchange, Microsoft SQL Server, XP, Disaster Recovery, Windows Server, TCP/IP, Virtualization, SCCM, System Administration, DNS, Troubleshooting, IIS, VMware, DHCP, 2008 R2, Technical Support, Networking
Education
Pennsylvania College of Technology 2001 — 2005
Bachelor's of Science, Management Information Systems
Carl O'Neil's TRG Customer Solutions Experience 2007 - Present
Job EVP Global Operations
Industry Outsourcing/Offshoring
Experience
TRG August 2007 - Present
isky 2007 - Present
The Resource Group 2007 - Present
TRG Customer Solutions 2007 - Present
Bank One 2001 - 2007
JP Morgan Chase 2001 - 2007
Skills
Call Center, Operations Management, BPO, Outsourcing, Vendor Management, Business Analysis, Process Improvement, Performance Management, Business Process..., Team Management, Workforce Management, Customer Experience, CRM, Call Centers, Customer Retention, Change Management, Financial Services, Forecasting, Team Leadership, Strategic Planning, Business Intelligence, Leadership, Customer Satisfaction, Strategy, Management, Business Development, Program Management, Contact Centers, Operational Excellence, Cross-functional Team..., Account Management, Team Building, Recruiting, Telecommunications, Start-ups, Quality Assurance, Banking, Training, P&L Management, Executive Management, Business Strategy, Marketing, Sales Operations, Analytics, Strategic Partnerships, Business Planning, Inbound Marketing
Education
St. Cloud State University 1996 — 1999
Bachelor of Science
TRG August 2007 - Present
isky 2007 - Present
The Resource Group 2007 - Present
TRG Customer Solutions 2007 - Present
Bank One 2001 - 2007
JP Morgan Chase 2001 - 2007
Skills
Call Center, Operations Management, BPO, Outsourcing, Vendor Management, Business Analysis, Process Improvement, Performance Management, Business Process..., Team Management, Workforce Management, Customer Experience, CRM, Call Centers, Customer Retention, Change Management, Financial Services, Forecasting, Team Leadership, Strategic Planning, Business Intelligence, Leadership, Customer Satisfaction, Strategy, Management, Business Development, Program Management, Contact Centers, Operational Excellence, Cross-functional Team..., Account Management, Team Building, Recruiting, Telecommunications, Start-ups, Quality Assurance, Banking, Training, P&L Management, Executive Management, Business Strategy, Marketing, Sales Operations, Analytics, Strategic Partnerships, Business Planning, Inbound Marketing
Education
St. Cloud State University 1996 — 1999
Bachelor of Science
Elizabeth Oettinger's TRG Customer Solutions Experience 2004 - August 2010
Job Senior Consultant Complex Solutions
Industry Outsourcing/Offshoring
Experience
TELUS International 2014 - Present
EAO Consulting July 2008 - Present
TRG Customer Solutions 2004 - August 2010
Telespectrum FX 1996 - 2004
Voice FX Corporation October 1990 - April 1996
Skills
RFP, BPO, Proposal Writing, Outsourcing, Vendor Management, Contact Centers, CRM, Customer Experience, Workforce Management, Call Center, Leadership, Offshoring, Account Management, Lead Generation, Management, Call Centers, Business Development, Strategic Partnerships, Customer Retention, Executive Management
Education
Saint Joseph's University 1982 — 1986
BS, Food Marketing
Carroll 1978 — 1982
Rosemont School
TELUS International 2014 - Present
EAO Consulting July 2008 - Present
TRG Customer Solutions 2004 - August 2010
Telespectrum FX 1996 - 2004
Voice FX Corporation October 1990 - April 1996
Skills
RFP, BPO, Proposal Writing, Outsourcing, Vendor Management, Contact Centers, CRM, Customer Experience, Workforce Management, Call Center, Leadership, Offshoring, Account Management, Lead Generation, Management, Call Centers, Business Development, Strategic Partnerships, Customer Retention, Executive Management
Education
Saint Joseph's University 1982 — 1986
BS, Food Marketing
Carroll 1978 — 1982
Rosemont School
Paulette Thompson's TRG Customer Solutions Experience November 2004 - August 2008
Job Senior Manager Facilities & Operations
Industry Telecommunications
Experience
TRG Field Solutions August 2009 - Present
TRG Customer Solutions November 2004 - August 2008
TRG Customer Solutions January 2001 - October 2004
Cingular Wireless 1998 - 2001
Comcast Cellular 1995 - 2001
Comcast Cellular Communications 1994 - 1998
Education
Temple University
Associates Business, Business Administration
University of Phoenix
BA Business
TRG Field Solutions August 2009 - Present
TRG Customer Solutions November 2004 - August 2008
TRG Customer Solutions January 2001 - October 2004
Cingular Wireless 1998 - 2001
Comcast Cellular 1995 - 2001
Comcast Cellular Communications 1994 - 1998
Education
Temple University
Associates Business, Business Administration
University of Phoenix
BA Business
Janet Butler's TRG Customer Solutions Experience March 2006 - December 2007
Job Relationship Manager at Allstate Roadside Services
Industry Marketing and Advertising
Experience
Allstate Roadside Services January 2008 - Present
TRG Customer Solutions March 2006 - December 2007
GE Money December 2006 - August 2007
Skills
Management, Program Management, Telecommunications, Financial Services, Insurance, Account Management, CRM, Sales, Customer Retention, Call Centers, Customer Service, Vendor Management, Leadership, Relationship Management, Sales Management, Customer Satisfaction, Lead Generation, Customer Experience, New Business Development, Process Improvement
Education
Northern Illinois University 1985 — 1990
Bachelor of Arts (B.A.), Sociology and Criminology
Allstate Roadside Services January 2008 - Present
TRG Customer Solutions March 2006 - December 2007
GE Money December 2006 - August 2007
Skills
Management, Program Management, Telecommunications, Financial Services, Insurance, Account Management, CRM, Sales, Customer Retention, Call Centers, Customer Service, Vendor Management, Leadership, Relationship Management, Sales Management, Customer Satisfaction, Lead Generation, Customer Experience, New Business Development, Process Improvement
Education
Northern Illinois University 1985 — 1990
Bachelor of Arts (B.A.), Sociology and Criminology
Rich Torio's TRG Customer Solutions Experience April 2007 - May 2008
Job Phone Center Manager at Western Wats
Industry Market Research
Experience
Western Wats June 2008 - Present
TRG Customer Solutions April 2007 - May 2008
Education
Saint Vincent College 2002 — 2004
Western Wats June 2008 - Present
TRG Customer Solutions April 2007 - May 2008
Education
Saint Vincent College 2002 — 2004
Todd Scully's TRG Customer Solutions Experience 2007 - 2009
Job Program Manager at Pearl Interactive Network
Industry Outsourcing/Offshoring
Experience
Pearl Interactive Network September 2014 - Present
S and P Group May 2013 - August 2014
First Coast Service Options, Inc. February 2012 - April 2013
Orange Lake Resort 2010 - November 2011
TRG Customer Solutions 2007 - 2009
Convergys 2004 - 2006
Convergys 1989 - 2003
Skills
Cross-functional Team..., Workforce Management, CRM, Outsourcing, Performance Management, Project Management, Change Management, Operations Management, Call Centers, Strategic Planning, Management, Call Center, Visio, Customer Experience, Human Resources, MS Project, Integration, Vendor Management, Business Development, Project Planning, Business Analysis, Process Improvement, Account Management, Analysis
Education
University of Kentucky 1982 — 1987
MBA, Management
Pearl Interactive Network September 2014 - Present
S and P Group May 2013 - August 2014
First Coast Service Options, Inc. February 2012 - April 2013
Orange Lake Resort 2010 - November 2011
TRG Customer Solutions 2007 - 2009
Convergys 2004 - 2006
Convergys 1989 - 2003
Skills
Cross-functional Team..., Workforce Management, CRM, Outsourcing, Performance Management, Project Management, Change Management, Operations Management, Call Centers, Strategic Planning, Management, Call Center, Visio, Customer Experience, Human Resources, MS Project, Integration, Vendor Management, Business Development, Project Planning, Business Analysis, Process Improvement, Account Management, Analysis
Education
University of Kentucky 1982 — 1987
MBA, Management
Heleen Lipp, PHR's TRG Customer Solutions Experience February 2008 - September 2009
Job Human Resources Project Manager at Iron Mountain
Industry Human Resources
Experience
Iron Mountain August 2012 - Present
Iron Mountain September 2009 - August 2012
TRG Customer Solutions February 2008 - September 2009
CertainTeed Corporation 2006 - 2008
Acme Corrugated Box April 2003 - November 2006
Skills
Workers Compensation, Employee Relations, Onboarding, Performance Management, Talent Acquisition, Industrial Relations, Employee Training, HRIS, Recruiting, Training, Employee Benefits, New Hire Orientations, Project Management, Project Planning, Training and Development, Leadership, Multi-site Management, Employee/Labor Relations, On-Boarding, Benefits/Compensation, Staffing/Retention, Talent Management, Human Resources, Management
Education
Villanova University 2002 — 2002
Certification, PHR
Penn State University 1993 — 1997
Bachelors Degree, Biology
Penn State University
Iron Mountain August 2012 - Present
Iron Mountain September 2009 - August 2012
TRG Customer Solutions February 2008 - September 2009
CertainTeed Corporation 2006 - 2008
Acme Corrugated Box April 2003 - November 2006
Skills
Workers Compensation, Employee Relations, Onboarding, Performance Management, Talent Acquisition, Industrial Relations, Employee Training, HRIS, Recruiting, Training, Employee Benefits, New Hire Orientations, Project Management, Project Planning, Training and Development, Leadership, Multi-site Management, Employee/Labor Relations, On-Boarding, Benefits/Compensation, Staffing/Retention, Talent Management, Human Resources, Management
Education
Villanova University 2002 — 2002
Certification, PHR
Penn State University 1993 — 1997
Bachelors Degree, Biology
Penn State University
Matthew Nikkel's TRG Customer Solutions Experience May 2009 - September 2009
Job Mechanical Designer at SSI Shredding Systems, Inc.
Industry Mechanical or Industrial Engineering
Experience
SSI Shredding Systems, Inc. February 2015 - Present
Wolf Steel Foundry May 2011 - January 2015
Hanard Machine September 2009 - December 2010
TRG Customer Solutions May 2009 - September 2009
Absolute Hardwood January 2009 - June 2009
Skills
Matlab, Stress Analysis, Problem Solving, Solidworks, Troubleshooting, Microsoft Office, CAD, Finite Element Analysis, Automation, Programming, Labview, Process Engineering, Continuous Improvement, Engineering, PowerPoint, Product Development, Process Improvement, Lean Manufacturing, Six Sigma, Research, Heat Transfer, AutoCAD, Manufacturing, Excel, Quality Management, Quality Assurance, Mechanical Engineering, Machining, Manufacturing..., Manufacturing..., Microsoft Excel, SolidWorks
Education
Oregon State University 2004 — 2008
Bachelor of Science (B.S.), Mechanical Engineering
SSI Shredding Systems, Inc. February 2015 - Present
Wolf Steel Foundry May 2011 - January 2015
Hanard Machine September 2009 - December 2010
TRG Customer Solutions May 2009 - September 2009
Absolute Hardwood January 2009 - June 2009
Skills
Matlab, Stress Analysis, Problem Solving, Solidworks, Troubleshooting, Microsoft Office, CAD, Finite Element Analysis, Automation, Programming, Labview, Process Engineering, Continuous Improvement, Engineering, PowerPoint, Product Development, Process Improvement, Lean Manufacturing, Six Sigma, Research, Heat Transfer, AutoCAD, Manufacturing, Excel, Quality Management, Quality Assurance, Mechanical Engineering, Machining, Manufacturing..., Manufacturing..., Microsoft Excel, SolidWorks
Education
Oregon State University 2004 — 2008
Bachelor of Science (B.S.), Mechanical Engineering
Steven Cannell's TRG Customer Solutions Experience March 2009 - Present
Job Senior Vice President at TRG
Industry Information Technology and Services
Experience
TRG Customer Solutions March 2009 - Present
Verizon 2006 - 2009
Verizon Business 2003 - 2006
Verizon Business 2001 - 2003
Verizon 1999 - 2001
Skills
CRM, Outsourcing, Strategy, Cross-functional Team..., Leadership, Vendor Management, Management, Telecommunications, Call Center, Operations Management, Team Building, Leadership Development, Process Improvement, Enterprise Software, SaaS, Cloud Computing, Business Planning, Program Management, Call Centers, Budgets, Strategic Planning, Project Management, Managed Services, Customer Satisfaction, Direct Sales, Team Leadership, Project Planning, Sales Process, Team Management, Account Management, Human Resources, Change Management, Business Development, Business Process..., Product Management, Online Advertising, Customer Service, Executive Management, Contract Negotiation, Strategic Partnerships, Sales Operations, Customer Retention, Solution Selling, Customer Experience, Analysis, Start-ups, Lead Generation
Education
Pace University
Executive MBA, Global Business Management
Pace University - Lubin School of Business
Bachelor of Business Administration (B.B.A.), Communication, General
TRG Customer Solutions March 2009 - Present
Verizon 2006 - 2009
Verizon Business 2003 - 2006
Verizon Business 2001 - 2003
Verizon 1999 - 2001
Skills
CRM, Outsourcing, Strategy, Cross-functional Team..., Leadership, Vendor Management, Management, Telecommunications, Call Center, Operations Management, Team Building, Leadership Development, Process Improvement, Enterprise Software, SaaS, Cloud Computing, Business Planning, Program Management, Call Centers, Budgets, Strategic Planning, Project Management, Managed Services, Customer Satisfaction, Direct Sales, Team Leadership, Project Planning, Sales Process, Team Management, Account Management, Human Resources, Change Management, Business Development, Business Process..., Product Management, Online Advertising, Customer Service, Executive Management, Contract Negotiation, Strategic Partnerships, Sales Operations, Customer Retention, Solution Selling, Customer Experience, Analysis, Start-ups, Lead Generation
Education
Pace University
Executive MBA, Global Business Management
Pace University - Lubin School of Business
Bachelor of Business Administration (B.B.A.), Communication, General
Aaron Breault's TRG Customer Solutions Experience 2012 - 2012
Job Computer Engineer
Industry Computer Hardware
Experience
TRG Customer Solutions 2012 - 2012
Mentor Graphics April 2011 - September 2011
Mentor Graphics June 2009 - December 2009
Garmin AT May 2008 - September 2008
Skills
Perl, Shell Scripting, Microcontrollers, VHDL, Verilog, Embedded C, Computer Architecture, TCL, C, Testing, Operating Systems, Integrated Circuit..., Debugging
Education
Oregon State University 2004 — 2011
Bachelor of Science, Computer Engineering
TRG Customer Solutions 2012 - 2012
Mentor Graphics April 2011 - September 2011
Mentor Graphics June 2009 - December 2009
Garmin AT May 2008 - September 2008
Skills
Perl, Shell Scripting, Microcontrollers, VHDL, Verilog, Embedded C, Computer Architecture, TCL, C, Testing, Operating Systems, Integrated Circuit..., Debugging
Education
Oregon State University 2004 — 2011
Bachelor of Science, Computer Engineering
R Conrad Bane's TRG Customer Solutions Experience 2008 - 2009
Job Student at Axia College
Industry Law Enforcement
Experience
Axia College August 2009 - Present
TRG Customer Solutions 2008 - 2009
CDG Management 2008 - 2008
Helio September 2006 - July 2007
RadioShack October 2005 - July 2006
Skills
Leadership, Training
Education
University of Phoenix 2009 — 2013
Bachelor's, Criminal Justice
Axia College August 2009 - Present
TRG Customer Solutions 2008 - 2009
CDG Management 2008 - 2008
Helio September 2006 - July 2007
RadioShack October 2005 - July 2006
Skills
Leadership, Training
Education
University of Phoenix 2009 — 2013
Bachelor's, Criminal Justice
David Farr's TRG Customer Solutions Experience 2006 - 2006
Job Chief Financial Officer at Polyconcept North America
Industry Consumer Goods
Experience
Polyconcept North America June 2012 - Present
Leed's October 2010 - June 2012
Leed's December 2006 - September 2010
TRG Customer Solutions 2006 - 2006
Reese Teleservices 2003 - 2006
Reese Brothers, Inc. 1999 - 2002
Reese Brothers, Inc. 1998 - 1999
Reese Brothers, Inc. June 1997 - February 1998
Ernst & Young 1994 - 1997
Skills
Forecasting, Strategic Planning, Financial Reporting, CPA, Internal Controls, Consolidation, Financial Analysis, Cash Management, GAAP, Accounting, Finance, Managerial Finance, Budgets
Education
Penn State University 1990 — 1994
BS, Accounting
Polyconcept North America June 2012 - Present
Leed's October 2010 - June 2012
Leed's December 2006 - September 2010
TRG Customer Solutions 2006 - 2006
Reese Teleservices 2003 - 2006
Reese Brothers, Inc. 1999 - 2002
Reese Brothers, Inc. 1998 - 1999
Reese Brothers, Inc. June 1997 - February 1998
Ernst & Young 1994 - 1997
Skills
Forecasting, Strategic Planning, Financial Reporting, CPA, Internal Controls, Consolidation, Financial Analysis, Cash Management, GAAP, Accounting, Finance, Managerial Finance, Budgets
Education
Penn State University 1990 — 1994
BS, Accounting
Britton Johnston's TRG Customer Solutions Experience December 2007 - July 2008
Job Systems Administrator at Bend Research
Industry Information Technology and Services
Experience
Bend Research February 2015 - Present
USMailboxes January 2000 - Present
TEKsystems March 2014 - February 2015
Consumer Cellular, Inc. October 2013 - March 2014
Bob Jones University October 2011 - July 2013
Oregon State University September 2009 - June 2011
Dishcraft Culinary Services March 2009 - August 2009
TRG Customer Solutions December 2007 - July 2008
Skills
LANDesk, Symantec Endpoint..., Windows 7, Microsoft Excel, PowerPoint, Microsoft Office, Outlook, Project Management, Team Leadership, Windows Server, Active Directory, System Administration, Dell Computers, VMware, Remote Desktop, Office 2010, Windows, Troubleshooting, Computer Hardware, Customer Service, Software Installation, Management, Leadership, Microsoft Word, Computer Repair, Technical Support, Information Technology, Time Management
Education
Oregon State University 2009 — 2011
Bachelor of Science, Business Management, 3.4 GPA
Central Oregon Community College 2004 — 2007
Associate of Arts Oregon Transfer, General Studies, 3.7 GPA
Bend Research February 2015 - Present
USMailboxes January 2000 - Present
TEKsystems March 2014 - February 2015
Consumer Cellular, Inc. October 2013 - March 2014
Bob Jones University October 2011 - July 2013
Oregon State University September 2009 - June 2011
Dishcraft Culinary Services March 2009 - August 2009
TRG Customer Solutions December 2007 - July 2008
Skills
LANDesk, Symantec Endpoint..., Windows 7, Microsoft Excel, PowerPoint, Microsoft Office, Outlook, Project Management, Team Leadership, Windows Server, Active Directory, System Administration, Dell Computers, VMware, Remote Desktop, Office 2010, Windows, Troubleshooting, Computer Hardware, Customer Service, Software Installation, Management, Leadership, Microsoft Word, Computer Repair, Technical Support, Information Technology, Time Management
Education
Oregon State University 2009 — 2011
Bachelor of Science, Business Management, 3.4 GPA
Central Oregon Community College 2004 — 2007
Associate of Arts Oregon Transfer, General Studies, 3.7 GPA
Inena Rice's TRG Customer Solutions Experience November 2010 - July 2013
Job Customer Service
Industry Hospital & Health Care
Experience
TRG Customer Solutions November 2010 - July 2013
Skills
Microsoft Office, Windows 7, All office machines, Call Centers, Customer Service, Data Entry, Customer Satisfaction, Troubleshooting, Windows, Microsoft Word, Microsoft Excel, Computer Hardware, PowerPoint, XP, Access
Education
Thomas Nelson Community College 2009 — 2010
Professional Certificate, Medical Office Assistant
Pembroke High School 1971 — 1974
Diploma, General Studies
TRG Customer Solutions November 2010 - July 2013
Skills
Microsoft Office, Windows 7, All office machines, Call Centers, Customer Service, Data Entry, Customer Satisfaction, Troubleshooting, Windows, Microsoft Word, Microsoft Excel, Computer Hardware, PowerPoint, XP, Access
Education
Thomas Nelson Community College 2009 — 2010
Professional Certificate, Medical Office Assistant
Pembroke High School 1971 — 1974
Diploma, General Studies
Lynn Washburn Lamb's TRG Customer Solutions Experience October 2008 - July 2009
Job Certified Nursing Assistant
Industry Hospital & Health Care
Experience
Western Maine Beekeepers Association July 2015 - Present
Maine State Beekeepers Association October 2012 - Present
Rumford Hospital October 2010 - Present
UMA Chapter of the American Holistic Nurses Association AHNA April 2014 - May 2015
TRG Customer Solutions October 2008 - July 2009
Access Worldwide Communication August 2004 - September 2008
ICT January 2001 - April 2004
Southeastern University January 1997 - January 2001
Skills
Nursing, Medical-Surgical, Acute Care, Customer Satisfaction, Hospice & Palliative..., Spiritual Leadership, Patient Advocacy, Patient Safety, Ministry Leadership, Healthcare, BLS, Holistic Health, Public Speaking, Community Outreach, Management, Team Building, Process Improvement, Microsoft Office, Performance Management, Outlook, Coaching, Customer Retention, Teaching, Healthcare Information...
Education
University of Maine at Augusta 2009 — 2016
Associate's Degree, Registered Nurse, 3.68
Southeastern University 1998 — 2001
BS, Pastoral Ministry
Western Maine Beekeepers Association July 2015 - Present
Maine State Beekeepers Association October 2012 - Present
Rumford Hospital October 2010 - Present
UMA Chapter of the American Holistic Nurses Association AHNA April 2014 - May 2015
TRG Customer Solutions October 2008 - July 2009
Access Worldwide Communication August 2004 - September 2008
ICT January 2001 - April 2004
Southeastern University January 1997 - January 2001
Skills
Nursing, Medical-Surgical, Acute Care, Customer Satisfaction, Hospice & Palliative..., Spiritual Leadership, Patient Advocacy, Patient Safety, Ministry Leadership, Healthcare, BLS, Holistic Health, Public Speaking, Community Outreach, Management, Team Building, Process Improvement, Microsoft Office, Performance Management, Outlook, Coaching, Customer Retention, Teaching, Healthcare Information...
Education
University of Maine at Augusta 2009 — 2016
Associate's Degree, Registered Nurse, 3.68
Southeastern University 1998 — 2001
BS, Pastoral Ministry
Sherronda Davis's TRG Customer Solutions Experience January 2005 - June 2009
Job at Sentara
Industry Consumer Services
Experience
Sentara Healthcare September 2012 - Present
APAC Customer Services August 2010 - November 2012
TRG Customer Solutions January 2005 - June 2009
Norfolk Pretrial Services September 2008 - December 2008
Skills
Outlook, Microsoft Office, Access, PowerPoint, 50 WPM, Typing, Microsoft Word, Administrative..., Time Management, Microsoft Excel, Data Entry, Administrative..., Management
Education
Old Dominion University 2003 — 2007
BS, Criminal Justice
Saint Leo University
Master of Arts (MA), Criminal Justice/Forensic Science
Sentara Healthcare September 2012 - Present
APAC Customer Services August 2010 - November 2012
TRG Customer Solutions January 2005 - June 2009
Norfolk Pretrial Services September 2008 - December 2008
Skills
Outlook, Microsoft Office, Access, PowerPoint, 50 WPM, Typing, Microsoft Word, Administrative..., Time Management, Microsoft Excel, Data Entry, Administrative..., Management
Education
Old Dominion University 2003 — 2007
BS, Criminal Justice
Saint Leo University
Master of Arts (MA), Criminal Justice/Forensic Science
ALPHA COMARA's TRG Customer Solutions Experience April 2008 - January 2010
Job Sr Marketing Executive
Industry Staffing and Recruiting
Experience
Integrity Personnel January 2011 - Present
TRG Customer Solutions April 2008 - January 2010
Education
Mount Allison University 2001 — 2003
english
Integrity Personnel January 2011 - Present
TRG Customer Solutions April 2008 - January 2010
Education
Mount Allison University 2001 — 2003
english
Courtney Cumming's TRG Customer Solutions Experience May 2003 - July 2008
Job Account Executive at Town Media
Industry Publishing
Experience
Town Media November 2010 - Present
Metroland July 2008 - November 2010
TRG Customer Solutions May 2003 - July 2008
Skills
Magazines, Marketing Communications, Advertising, Social Media Marketing, Online Advertising, Social Media, Marketing Strategy, Online Marketing, Promotions, Advertising Sales, Public Relations, Social Networking, Email Marketing, Marketing Research, Marketing
Education
Niagara College 2003 — 2005
Marketing
Denis Morris 1998 — 2002
Town Media November 2010 - Present
Metroland July 2008 - November 2010
TRG Customer Solutions May 2003 - July 2008
Skills
Magazines, Marketing Communications, Advertising, Social Media Marketing, Online Advertising, Social Media, Marketing Strategy, Online Marketing, Promotions, Advertising Sales, Public Relations, Social Networking, Email Marketing, Marketing Research, Marketing
Education
Niagara College 2003 — 2005
Marketing
Denis Morris 1998 — 2002
Steve Karlotski's TRG Customer Solutions Experience February 2010 - August 2011
Job Independent Management Consulting Professional
Industry Management Consulting
Experience
Observe April 2008 - Present
TRG Customer Solutions February 2010 - August 2011
C4 Connections September 2010 - March 2011
Education
San Diego State University-California State University 2005 — 2009
BA, Finance
Observe April 2008 - Present
TRG Customer Solutions February 2010 - August 2011
C4 Connections September 2010 - March 2011
Education
San Diego State University-California State University 2005 — 2009
BA, Finance
Teresa Vogt's TRG Customer Solutions Experience November 2009 - March 2011
Job
Industry
Experience
Scentsy, Inc. October 2011 - Present
TRG Customer Solutions November 2009 - March 2011
Education
University of Phoenix 2010 — 2013
Associates, Administration
Scentsy, Inc. October 2011 - Present
TRG Customer Solutions November 2009 - March 2011
Education
University of Phoenix 2010 — 2013
Associates, Administration
Barbara Brutsch's TRG Customer Solutions Experience January 2011 - March 2011
Job educational assistant
Industry Education Management
Experience
High Desert Education Service District 2000 - Present
Bend Park and Recreation District September 2011 - November 2011
TRG Customer Solutions January 2011 - March 2011
Fred Meyer September 2004 - July 2009
Skills
Online Research, Feature Articles, Newsletters, Customer Service, Janitorial, 10 Key, Library Research, keyboarding, Cashiering
Education
University of Oregon 1981 — 1982
Bachelor's degree, Journalism
University of Oregon 1974 — 1979
Bachelor's degree, General Science
Lakeview High School, Lakeview, OR
college prep
High Desert Education Service District 2000 - Present
Bend Park and Recreation District September 2011 - November 2011
TRG Customer Solutions January 2011 - March 2011
Fred Meyer September 2004 - July 2009
Skills
Online Research, Feature Articles, Newsletters, Customer Service, Janitorial, 10 Key, Library Research, keyboarding, Cashiering
Education
University of Oregon 1981 — 1982
Bachelor's degree, Journalism
University of Oregon 1974 — 1979
Bachelor's degree, General Science
Lakeview High School, Lakeview, OR
college prep
Matt Heinirch's TRG Customer Solutions Experience June 2012 - February 2013
Job Tek Systems
Industry Information Technology and Services
Experience
TRG Customer Solutions June 2012 - February 2013
Skills
Call Centers, Technical Support, Troubleshooting, Windows Server, Windows 7, OS X, iPhone Support, Computer Hardware, Computer Repair, Workforce Management, BPO, Contact Centers, Outsourcing, Networking, XP, System Deployment, Software Installation, Active Directory, Help Desk Support, Service Delivery, VPN, Wireless Networking, Service Desk, Group Policy, IT Operations, Antivirus, Blackberry, Blackberry Enterprise..., Routers, WAN, DHCP, Microsoft Exchange, Printers, Windows XP, Windows Vista, Citrix, DNS, LAN-WAN, Laptops
Education
Stevens-Henager College 2010 — 2012
Associate of Science (AS), Computer Science
Stevens-Henager College Boise 2010 — 2012
Associate's degree, Computer Science / Networking
TRG Customer Solutions June 2012 - February 2013
Skills
Call Centers, Technical Support, Troubleshooting, Windows Server, Windows 7, OS X, iPhone Support, Computer Hardware, Computer Repair, Workforce Management, BPO, Contact Centers, Outsourcing, Networking, XP, System Deployment, Software Installation, Active Directory, Help Desk Support, Service Delivery, VPN, Wireless Networking, Service Desk, Group Policy, IT Operations, Antivirus, Blackberry, Blackberry Enterprise..., Routers, WAN, DHCP, Microsoft Exchange, Printers, Windows XP, Windows Vista, Citrix, DNS, LAN-WAN, Laptops
Education
Stevens-Henager College 2010 — 2012
Associate of Science (AS), Computer Science
Stevens-Henager College Boise 2010 — 2012
Associate's degree, Computer Science / Networking
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY