Vonage Company
Industry: Telecommunications company
DescriptionVonage is a publicly-held business cloud communications provider. Headquartered in Holmdel Township, New Jersey, the company was founded in 2001 as a provider of residential telecommunications services based on voice over Internet Protocol. Customer service: 020 7993 9000 Headquarters: Holmdel, New Jersey, United States Revenue: 221.8 million USD (2015) CEO: Alan Masarek (6 Nov 2014–) Parent organization: Vonage Holdings Founders: Jeffrey A. Citron, Jeff Pulver
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Vonage Employees
Institute for Integrative Nutrition February 2015 - Present
Institute for Integrative Nutrition April 2014 - January 2015
Vonage November 2013 - April 2014
Vonage July 2012 - November 2013
Vonage October 2011 - July 2012
Vonage July 2008 - October 2011
Skills
Call Centers, Workforce Management, Telecommunications, Vendor Management, Forecasting, Management, Troubleshooting, Customer Experience, Avaya, VoIP, Training, Contact Centers, CRM, Business Analysis, Avaya Technologies, Capacity Planning, Microsoft Office, Genesys, Analysis, Team Management, Data Analysis, IP, Telephony, Sales, Microsoft Excel, Microsoft Word, Aspect, Avaya IP Telephony, PowerPoint, Job Scheduling, InfoPath, Workforce Planning, RTA, Vendor Relationships, Outlook, IVR, ACD, MicroStrategy Reporting, Microstrategy, eWFM, Call Center..., Analytics, Aspect ACD, Regression Analysis, Six Sigma, Performance Management, Salesforce.com
Education
Thomas Edison State College 2010 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies
William Paterson University of New Jersey 2006 — 2008
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Vistronix, Inc. December 2007 - Present
Self Employed February 1999 - Present
VIVA February 2011 - July 2011
Universidad APEC (UNAPEC) January 2011 - June 2011
Macy's East July 2007 - December 2007
Elizabeth Board of Education May 2004 - June 2007
Vonage August 2004 - September 2004
Faithworks International November 2003 - August 2004
GreyStone Staffing February 2004 - April 2004
Bancredito, SA July 2002 - August 2003
Skills
Excel, Microsoft Office, PowerPoint, Problem Solving, Testing, Access, Windows, Troubleshooting, Customer Service, SQL Server, Analysis, Word, Visio, SQL, Documentation, MySQL, Active Directory, Databases, Administration, Deployment, Business Intelligence, Programming, Data Analysis, Data Warehousing, Computer Hardware, XP, Customer Relations, Visual Basic, PL/SQL, Team Leadership, Crystal Reports, Outlook, Operating Systems, System Administration, Application Development, Agile, Software Development, Lotus Notes, Process Improvement, Microsoft SQL Server, Software Documentation, Microsoft Word, System Deployment, Agile Methodologies, Microsoft Excel, Conflict Resolution, Training, Security, SharePoint, Technical Support
Education
University of Phoenix 2007 — 2008
Master of Education (MEd), Elementary Education and Teaching
Universidad APEC 1996 — 2002
Bachelor's, Computer Systems Engineering, 3.42 GPA
Entrigna Inc 2014 - Present
Bank of America April 2013 - 2014
SeeChange Health July 2012 - March 2013
Vonage February 2010 - July 2012
Lockheed Martin Information Technology 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Windows, Outlook, HTML, Customer Service, Requirements Gathering, Project Management, Conflict Resolution, Quality Assurance, Process Engineering, Business Analysis, Visio, Business Process..., SDLC, Functional Requirements, Defect Tracking, UAT coordination, Functional Testing, RequisitePro, JIRA, RUP Methodologies, Agile Methodologies, Scrum, Requirements Analysis, Business Process, Process Improvement, Software Documentation, Business Requirements, User Acceptance Testing
Education
University of Central Oklahoma
Masters in Business Administration, Business Administration and Management, General
University of Central Oklahoma
MBA, Business Administration and Management, General
Akamai Technologies May 2014 - Present
Rutgers University May 2007 - May 2014
Vonage October 2006 - April 2007
University College London July 2005 - December 2005
Skills
American Sign Language, Computer Building, Telephony Support, Helpdesk, Technical Support, Windows XP, Troubleshooting, Windows 7, Networking, Hardware, Wireless Networking, Laptops, System Deployment, OS X, Firewalls, VoIP
Education
University College London, U. of London 2004 — 2006
Master of Arts (M.A.), Linguistics
University of North Carolina at Greensboro 1998 — 2000
Bachelor of Science (B.S.), Education/Teaching of Individuals with Hearing Impairments Including Deafness, Cum Laude
Google September 2010 - Present
Vonage June 2010 - September 2010
Telstra Bigpond 2006 - 2009
Telstra BigPond April 2004 - May 2006
Telstra BigPond October 2001 - May 2004
KPMG February 2001 - October 2001
Telstra 2000 - 2000
Telstra BigPond 1999 - 2000
Skills
Strategy, Team Leadership, Project Management, Networking, Television, Management, Business Development, Telecommunications, Customer Experience, Program Management, Integration, Stakeholder Management, Mobile Devices, Internet Services, IT Service Management, Display Advertising, Ad Exchanges, SSP
Education
University of Newcastle 1996 — 1999
Bachelor of Information Science, Information Systems, Computer Science, Business, Human Resources
Vonage August 2012 - Present
Vonage August 2011 - August 2012
Amdocs February 2008 - August 2011
AT&T 2005 - February 2008
Bell Labs / AT&T Labs 1995 - 2005
Beckman Institute, University of Illinois at U-C 1991 - 1995
Skills
Usability Testing, User Experience, User-centered Design, User Interface Design, Information Architecture, User Interface, Human Computer..., Heuristic Evaluation, Usability Engineering, Requirements Analysis, Interaction Design, User Experience Design, XML, Mobile Applications, Visio, Web Applications, HTML, Content Management, Solution Architecture, Usability, Telecommunications
Education
University of Illinois at Urbana-Champaign 1985 — 1993
PhD, Cognitive & Experimental Psychology
University of Dayton 1981 — 1985
B.S., Psychology, Physics Minor
Actiontec Electronics January 2015 - Present
Actiontec Electronics June 2011 - December 2014
Saveology.com ™ November 2010 - June 2011
On Base Consulting December 2009 - November 2010
Vonage May 2006 - December 2009
National In-Store January 2006 - May 2006
RPM July 2004 - January 2006
Circuit City 2001 - 2004
Circuit City February 1999 - October 2000
Circuit City April 1989 - January 1999
Skills
Retail, Merchandising, Negotiation, Teamwork, Product Development, Coaching, Customer Service, Strategic Planning, Team Building, Sales Management, Problem Solving, Customer Relations, New Business Development, Consumer Electronics, P&L Management, Budgeting, P&L, Hiring, Competitive Analysis, Account Management, Vendor Relations, Sales Operations, Contract Negotiations, Retail Management, Forecasting, Business Strategy, Contract Negotiation, Budgets, Leadership, Sales, Strategic Partnerships, Cross-functional Team..., Customer Satisfaction, Training, Vendor Management, Business Development, Product Management, Team Leadership, Pricing, Channel, Channel Business, Advertising, Direct Sales, Store Management, Marketing Strategy, Income Statement, Management, Entrepreneurship, Program Management, Product Marketing
Education
University of Central Florida 1988 — 1989
Loveland High School 1986 — 1988
High School Diploma
Vonage March 2007 - Present
Sykes Asia February 2004 - March 2007
Sykes Asia Inc. - Cebu 2004 - 2006
Informatics Holdings Inc. August 2000 - March 2001
Skills
Call Center, Workforce Management, Contact Centers, BPO, Customer Experience, Call Centers, Leadership, Telecommunications, Vendor Management, VoIP, Customer Satisfaction, Outsourcing, Process Improvement, Team Leadership, Strategy, Management, Program Management, Performance Management, Quality Assurance, Service Delivery, Cross-functional Team..., CRM, Customer Retention, Project Management, Operations Management, Customer Service, Business Development, Troubleshooting
Education
University of the Philippines 1998 — 2000
MBM
University of San Jose - Recoletos 1991 — 1997
Bachelor of Science (BSc), Business Administration and Management, General
Saint Alphonsus Catholic School
Sealed Air Corporation February 2015 - Present
Chiquita June 2012 - January 2015
Electrolux April 2011 - June 2012
William Grant & Sons July 2010 - December 2010
Vonage August 2006 - July 2010
AtlantiCare March 2004 - August 2006
Eden Autism Services June 2002 - August 2006
Education
University of South Carolina-Columbia 1998 — 2002
B.S, Statistics, Criminology
Covance 2011 - 2013
Vonage 2006 - 2010
Verizon 2001 - 2006
Century 21 1997 - 2001
Skills
Project Management, Outlook, Human Resources, Event Management, Process Improvement, PowerPoint, Vendor Management, Talent Management, Management, Sales, Recruiting, Administrative..., Marketing, SharePoint, Program Management, Procurement, Call Centers, Payroll, Process Scheduler, Microsoft Excel, Administrative...
Education
Union County College
Associate, Applied Science, Computer Science
Pressable September 2015 - Present
Global Virtual Opportunities December 2013 - September 2015
Just Add Cloud October 2012 - October 2014
PEER 1 Hosting July 2010 - May 2012
SAVVIS June 2008 - November 2009
Vonage 2006 - 2008
NYSE Euronext 2004 - 2006
Jeppesen, A Boeing Company 2002 - 2004
Tyco Telecommunications 1997 - 2002
AT&T Submarine Systems 1996 - 1997
Skills
C++, Project Management, Program Management, PHP, SDLC, RUP, Agile Methodologies, Computer Science, MS Project, Microsoft Office, Mac OS X, NMS, Customer Service, Service Delivery, Service Desk, Visio, Technical Writing, Proposal Writing, Metrics, Performance Management, Key Performance..., Performance Metrics, Java, JavaScript, Coaching Staff, Staff Development, Staff Management, Staff Supervision, Technical Staff..., IT Outsourcing, C, LAMP, HTML, Software Development, Configuration Management, Coaching, XML, Content Management, Enterprise Architecture, Process Improvement, OS X, Cloud Computing, Unix, Enterprise Software, CRM, Cross-functional Team..., Telecommunications, Outsourcing, Data Center, Disaster Recovery
Education
University of Maryland University College 2008 — 2010
Master of Business Administration (MBA), Business Administration
University of Maryland University College 1989 — 1994
Bachelor of Science (B.S.), Computer Science
Propitious Marketing Group August 2014 - Present
Jenny Craig March 2013 - May 2014
Vonage May 2009 - March 2013
Rauxa Direct/Rauxa Roja December 2006 - 2007
Helio August 2005 - May 2006
Cingular Wireless (Now AT&T Mobility) 1997 - 2005
Ogilvy & Mather 1994 - 1997
Poppe Tyson Advertising June 1993 - November 1994
Skills
Marketing Communications, Marketing Strategy, Advertising, Promotions, Integrated Marketing, Mobile, Retail Marketing, Mobile Devices, Social Media Marketing, Marketing, Strategy, Strategic Partnerships, Start-ups, Product Management, CRM, Go-to-market Strategy, Market Planning, Project Planning, Selling, Mobile Marketing, E-commerce, Direct Marketing, Project Management, Email Marketing, Sales, Competitive Analysis, Product Marketing, Multi-channel Marketing, Digital Marketing, Retail, Marketing Management, Customer Acquisition, Lead Generation, B2B Marketing, Digital Strategy, Online Marketing, Leadership, Management, Online Advertising, Brand Development, Digital Media, Social Media, Strategic Planning, Analytics, Creative Direction, Segmentation
Education
University of California, Los Angeles
BA, English/Communication
University of Southern California
Management Development Program
ATCO Group February 2009 - Present
Deloitte 2008 - 2009
Vonage 2007 - 2008
BC Hydro and Digital Cement 2005 - 2007
CAA South Central Ontario 2002 - 2005
Group Telecom 2000 - 2002
Skills
Succession Planning, Performance Management, Workforce Planning, Leadership Development, Employee Engagement, HRIS, Talent Management, Talent Acquisition, Personnel Management, Performance Improvement, Recruiting, Organizational..., Coaching, Executive Coaching, Employee Training, Onboarding, Employee Relations, Mergers & Acquisitions, Human Resources, Deferred Compensation, Leadership, HR Transformation, Strategic HR, Human Capital, HR Policies, Organizational..., Employer Branding, Employee Benefits, HR Consulting, Labor Relations, Culture Change, Organizational Design, Interviews, Benefits Administration, Change Management, Strategy, Management
Education
American College
MBA
The University of Calgary
ACN July 2008 - December 2009
Vonage January 2007 - June 2008
Verizon June 2006 - December 2006
Verizon International August 2004 - June 2006
Verizon On-Line January 2000 - August 2004
Verizon October 1995 - December 1999
Skills
Product Management, Program Management, Call Center, Leadership, Telecommunications, Vendor Management, Strategic Planning, Customer Experience, Sales Channel, Business Analysis, Change Management, Project Management, Cross-functional Team..., Process Improvement, Business Process..., Quality Assurance, Training, Customer Satisfaction, Business Process, Project Planning, Management, Customer Service, Call Centers, Outsourcing, Marketing, Team Leadership, Account Management, Human Resources, Analysis, PMO, Team Building, CRM, Sales, Management Consulting, Operations Management, Performance Management, Start-ups, Business Development
Education
William & Mary 2002 — 2003
MBA
University of Richmond 1991 — 1995
BA
Vulair Inc. August 2011 - Present
Global Homes November 2012 - August 2014
Zuma Housing 2011 - 2013
Apple Retail September 2008 - May 2009
Vonage March 2007 - August 2008
T-Mobile February 2006 - March 2007
Walgreens September 2004 - November 2005
Skills
Programming Languages, CMS, Drupal, WordPress, Web Hosting, Social Media, Mobile Phone Apps, Social Media Marketing, Social Networking, Sales, Leadership, Management, Digital Marketing, Databases, Web Development, Online Marketing, Brand Development, Real Estate Websites, Microsoft Office, Entrepreneurship, Marketing, Marketing Strategy, Strategic Planning
Education
University of Delaware 2005 — 2009
Kabatas Erkek Lisesi 1999 — 2004
High School
FreshBooks June 2015 - Present
DIG Insights April 2014 - March 2015
Vonage August 2012 - February 2014
Vonage January 2010 - July 2012
Advanis April 2003 - January 2010
Digital 4Sight February 1999 - April 2003
D-Code January 1996 - March 1999
Canadian Institute for Advanced Research January 1995 - January 1996
Student Works Painting March 1991 - December 1991
Skills
Analytics, Segmentation, Customer Insight, Market Research, Competitive Analysis, Pricing Strategy, Marketing Strategy, Product Development, Strategy, Product Management, Product Marketing, CRM, Business Planning, Mobile Devices, Business Development
Education
York University - Schulich School of Business 1992 — 1994
MBA, Business Administration and Management, General
University of Guelph 1986 — 1990
B.Sc., Physics/Mathematics
The Hartford May 2015 - Present
Cigna December 2013 - June 2015
CIGNA Healthcare August 2011 - December 2013
Education Dynamics March 2010 - December 2010
Vonage October 2006 - June 2009
Spark Consulting 2005 - 2006
The Marra Group January 1992 - January 2005
Skills
Integrated Marketing, Lead Generation, Direct Marketing, Brand Development, Advertising, Analytics, Online Marketing, Creative Strategy, Marketing Research, Business Development, Marketing, Creative Direction, Marketing Management, Strategy, Customer Insight, Marketing Communications, Corporate Communications, Management, Strategic Communications, Multi-channel Marketing, Online Advertising, Leadership, Direct Mail, Brand Management, Marketing Strategy, Digital Marketing
Education
University of Connecticut 1988 — 1992
BA, Political Science
Nudge November 2014 - Present
Professional Marketing International April 2010 - October 2014
Check Into Cash February 2010 - April 2010
Unisys June 2008 - February 2010
Vonage January 2008 - April 2008
BYU – Office of Information Technology July 2007 - December 2007
Sento March 2005 - January 2007
Teleperformance USA January 2003 - January 2005
Convergys January 2002 - September 2002
Skills
Troubleshooting, Customer Service, Training, Microsoft Office, Technical Support, Hardware, CPV Marketing, Writing training..., Online Campaign..., Email Marketing, Social Media Marketing, PPC Marketing, Help Desk Support, Microsoft Word, SEO, Typing to 60 WPM, Microsoft Windows 98,..., Routers, Sales
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Business Management, 3.73
AireSpring April 2015 - Present
Dasaro USA LLC February 2013 - April 2015
Gafachi Telecom 2011 - 2013
Vonage 2006 - 2010
Locus Telecommunications Inc 2003 - 2006
AccessLine Communications Call Sciences 2000 - 2003
Interoute USA / American International Tel 1998 - 2000
Eastern Telecom IXC September 1996 - 1999
Sprint 1993 - 1996
Skills
Account Management, Telecommunications, Channel, Public Relations, New Business Development, International Sales, Sales Management, Call Center, Solution Selling, Contract Negotiation, Vendor Management, Channel Partners, Business Strategy, Direct Sales, Cloud Computing, Team Management, Product Marketing, Competitive Analysis, Team Leadership, Enterprise Software, SaaS, Call Centers, Wireless, IP, Product Management, Mobile Devices, Unified Communications, Start-ups, VoIP, B2B, Strategic Partnerships, Management, Strategy, SIP, Managed Services, Business Development, Networking, MPLS, Telephony, Broadband, Sales, Co-location, Negotiation, Business Planning, SIP Trunking, Routing, Ethernet
Education
SCCC 1991 — 1993
Liberal Arts and Sciences/Liberal Studies
University of Notre Dame - Mendoza College of Business 2010 — 2012
3 Certificates, International Business, Business, Conflict & Negotiation Resolution
Comcast November 2009 - Present
Need In Deed 2013 - 2014
Need In Deed 2013 - 2014
Comcast Interactive Media February 2008 - November 2009
Vonage July 2006 - May 2007
EMI Music December 2003 - April 2006
Vivendi Universal October 1999 - December 2002
Schlumberger, Ltd 1990 - 1999
Home Oil Company Ltd 1983 - 1990
Skills
Performance Management, Employee Relations, Talent Management, Employee Engagement, Organizational..., Leadership Development, Succession Planning, Human Resources, Organizational..., Organizational Design, Change Management, Recruiting, Strategic Planning, Talent Acquisition, Strategic Partnerships, Onboarding, Workforce Planning, Employee Benefits, HRIS, Deferred Compensation, Strategy, Labor Relations, Mergers & Acquisitions, Executive Coaching
Education
University of Ottawa / Université d'Ottawa 1979 — 1983
Bachelor Commerce, Honors, Finance & Marketing
University of Ottawa / Université d'Ottawa 1979 — 1982
Bachelor of Administration
Arch Insurance Group September 2014 - Present
Arch Insurance Group May 2013 - November 2014
Arch Insurance Group July 2012 - October 2013
Arch Insurance Group October 2012 - May 2013
Vonage September 2008 - July 2012
Quaye Consultants June 2008 - August 2010
Vonage October 2009 - March 2010
Skills
SQL, Pareto Analysis, QFD, Root Cause Analysis, C++, Visio, Rational Rose 2000, BRDs, FRD, Time Series Analysis, Control Charts, Hypothesis Testing, RFP, Project Management, UML, Use Case Diagrams, Class Diagrams, Sequence Diagrams, Minitab, PHP, MySQL, HTML, CSS, Vendor Management, Customer Experience, VoIP, Call Centers, Cisco Technologies, Troubleshooting, SharePoint, Test Planning
Education
St John University 2014 — 2014
University of Delaware 2011 — 2011
Certificate, Business Analyst
Villanova University 2011 — 2011
Certificate, Six Sigma Green Belt
Valley View University 2001 — 2006
Computer science
Global knowledge
IBM Cognos Report Studio
Presbyterian boys secondary school
GoDaddy December 2012 - Present
Vonage August 2012 - December 2012
Jabil 2011 - 2012
Apollo Group 2009 - 2011
Skills
Business Analysis, Data Analysis, Project Management, Analysis, Management, Training, Customer Service, Public Speaking, Program Management
Education
University of Phoenix 2011 — 2013
University of Phoenix 2010 — 2013
Bachelor's of Information Technology , business analyst
Vonage January 2015 - Present
NewCloud Networks May 2012 - December 2014
NewCloud Networks March 2011 - April 2012
Integra Telecom January 2008 - March 2011
PayScale, Inc. September 2006 - December 2007
Cydcor September 2004 - July 2006
Skills
Telecommunications, Managed Services, Direct Sales, Account Management, Solution Selling, Channel, Management, New Business Development, Sales Operations, Recruiting, Cloud Computing, Sales, Selling, Marketing, Training, Sales Management, Unified Communications, Channel Partners, Sales Process, Salesforce.com, Data Center, SaaS, Customer Satisfaction, Cold Calling, VoIP, Lead Generation, Customer Retention, CRM, Networking, MPLS, Sales Presentations, SIP Trunking, Co-location, Telephony, Professional Services, Customer Experience, Strategic Partnerships, Wireless, IP, Call Centers, B2B, WAN, Enterprise Software, Go-to-market Strategy, Channel Sales, SIP, Hosted Services, Ethernet, Sales Engineering, PRI
Education
University of Minnesota-Twin Cities 2000 — 2004
BFA
2020 Companies December 2014 - Present
Vonage February 2014 - January 2015
Activa Sport January 2012 - December 2013
Outsoursing Corporation, S.A DE C.V April 2010 - December 2011
Skills
Sales, Customer Service, Management, Microsoft Office, Team Leadership, Business Strategy, Project Management, Marketing Strategy, Marketing, Human Resources, PowerPoint, Social Media, Leadership, English
Education
Beacon Hill Training Center 2015 — 2015
Completion of 30 hours training in Behavioral Health Technician, Behavioral Health, Behavioral Health Technician
APPNL The institute for Leadership and Neuro-Linguistic Programming 2012 — 2013
Master practitioner of the art of neuro-linguistic programming, Neuro-linguistic programming, Master
Universidad Dr. José Matías Delgado 2008 — 2012
Licentiate degree, Psychology, Bachelor
APPNL The institute for Leadership and Neuro linguistic programing 2010 — 2011
Practitioner of the art of neuro-linguistic programming, neuro-linguistic programming, Practitioner
Provisual February 2014 - Present
Vonage July 2012 - January 2014
Energy Sheriffs LLC October 2011 - September 2013
I&A Soluciones September 2011 - July 2012
Pmax Asitencia Promocional January 2009 - September 2011
Maxi Ceramica February 2007 - December 2008
Bodegon de la Ceramica June 2003 - January 2007
Video Delivery January 1995 - April 2003
Skills
Direct Sales, Negotiation, Retail, Telecommunications, Customer Service, Sales Management, New Business Development, CRM, Microsoft Office, Short Sales, Customer Relations, Retail Management, Account Management, Inventory Management, Inventory Control, Cold Calling, Small Business, International Sales, Sales Presentations, Small Business Marketing, Telephone Skills, Sage MAS200
Education
Universidad José María Vargas 1989 — 1995
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Work Market March 2015 - Present
Vonage January 2013 - March 2015
Animoto November 2009 - November 2012
Phone Sherpa May 2005 - May 2009
Microsoft November 2000 - January 2005
Blue Nile April 1999 - November 2000
Microsoft June 1995 - May 1999
Skills
Product Management, Program Management, Product Lifecycle..., Pricing Strategy, E-commerce, SaaS, Mobile Product..., Platform Design, API Design, P & L Ownership, Strategic Roadmaps, Vendor Management, Business Model..., Start-ups, General Management, Product Leadership, Cloud Computing, Subscriptions, APIs, Product Marketing, P&L Management, Web Analytics, User Experience, Competitive Analysis
Education
University of Michigan 1991 — 1995
Bachelor of Science, Computer Engineering
Spireon, Inc. November 2014 - Present
Vonage March 2012 - May 2014
Sensus Financial in conjunction with Fund Architects, Compedge & Foresight Financial Group February 2012 - December 2012
Skills
Sales Operations, Sales, Customer Service, Training, Retail, Merchandising, Team Management, B2B, New Business Development, CRM, Direct Sales, Social Media, Sales Management, Team Building, Management, Sales Process, Account Management, Advertising, Business Development, Finance, Marketing, Coaching, Microsoft Office, Portfolio Management
Education
University of Mary Hardin-Baylor 2007 — 2009
Business Administration and Management, General
Vonage September 2015 - Present
iCore Networks May 2014 - Present
Dataprise, Inc. October 2013 - May 2014
Computer Network Solutions LLC May 2011 - October 2013
Techlogix Pakistan November 2009 - March 2011
Capital Support Ltd January 2006 - May 2009
RAB Capital 2007 - 2009
Skills
Cloud Computing, VMware, Disaster Recovery, Virtualization, Servers, Citrix, System Deployment, VMware ESX, Windows Server, Data Center, Integration, Cisco Technologies, SAN, Microsoft Technologies, Firewalls, TCP/IP, Cluster, Hedge Funds, Networking
Education
University of East London 2002 — 2004
Msc Information Systems, Computing & Business Information Systems
University of Central Punjab 1999 — 2002
Bsc Computer Sciences, Computer Sciences, 3.25 CGPA
Cathedral higher secondary school 1991 — 1996
Cathedral higher secondary school 1991 — 1996
O - Levels, Computer Science
Vonage January 2015 - Present
Marketing 3.0 - The Evolution of Marketing January 2014 - December 2014
Moblty, Inc. January 2013 - January 2014
TextADay October 2010 - October 2012
Blake Communications, Inc. 2000 - 2010
Neptune Marketing Technologies, Inc March 1993 - January 2004
Skills
Mobile Devices, SaaS, Strategic Partnerships, Mobile Marketing, Business Development, Telecommunications, Strategy, Direct Sales, Start-ups, New Business Development, Enterprise Software, Lead Generation, Channel Partners, Selling, Telecommunication..., SEO, Sales Presentations, Digital Marketing, VoIP, Product Management, Entrepreneurship, Advertising, Solution Selling, Business Strategy, Marketing Strategy, Sales Management, Contract Negotiation, Team Building, Budgets, Sales, Marketing, Leadership
Education
University of Minnesota-Twin Cities 1979 — 1985
BA, Economics
Avvo June 2014 - Present
Rosellini Distribution Inc. June 2013 - June 2014
Cobá February 2012 - June 2013
Cobá January 2011 - January 2012
Cobá August 2008 - December 2010
Independent Talent Management September 2006 - August 2008
bizSanDiego Magazine September 2007 - January 2008
Vonage June 2006 - August 2006
David Irons for King County Executive June 2005 - August 2005
Rosellini Dististribution June 2004 - August 2005
Skills
Advertising, Market Research, Cross-functional Team..., Start-ups, Sales, Social Media Marketing, Retail, Public Relations, CRM, Marketing, Strategy, Management, Marketing Strategy, Sales Management, Lead Generation
Education
University of San Diego 2004 — 2008
Business Administration, Emphasis: Marketing and Minor: Economics
ProVision IT Resources June 2011 - Present
Mahindra Satyam September 2006 - 2010
Vonage 2005 - 2006
Dell 2002 - 2004
Skills
Firewalls, Hardware, Cisco Technologies, SDLC, Software Installation, Integration, Contract Recruitment, Security, IP, Oracle, Requirements Analysis, XML, Routers, SharePoint, Information Technology, Networking, VoIP, Microsoft SQL Server, Databases, Recruiting, Business Analysis, Troubleshooting, Analysis, Operating Systems, SQL, Vendor Management, Unix, Software Quality..., Technical Recruiting, Requirements Gathering, Technical Support, IT Recruitment, Screening, Visio, Leadership, Temporary Placement, Internet Recruiting, Staffing Services, Screening Resumes, System Administration, Resource Management, Interviews, ITIL, Benefits Negotiation, Testing, Permanent Placement, Training, Software Documentation, System Deployment, Staff Augmentation
Education
University of Madras
Bachelor of Commerce, IT and Accountancy
Self-employed April 2013 - Present
Keller Williams Real Estate May 2013 - January 2014
Vonage 2012 - 2013
Skills
Bilingual-English/Spanis...
Education
Universidad Interamericana de Costa Rica 2005 — 2008
Bachelor's degree, Advertising
Universidad de Costa Rica 1996 — 1999
Bachelor of Technology (B.Tech.), EMS
Vonage September 2005 - Present
Skills
Telecommunications, Contract Negotiation, Negotiation, Strategic Partnerships, Business Development, Vendor Management, Outsourcing, Start-ups, Commercial Litigation, Management, SaaS, Strategy, CRM, Enterprise Software, Mergers & Acquisitions, Cross-functional Team..., Product Management, Cloud Computing, Executive Management, Program Management, Mobile Devices, Corporate Law
Education
Yale Law School
Doctor of Law (JD), MBA
Yale University - Yale School of Management
Master of Business Administration (MBA)
University of Michigan
Bachelor of Arts (BA), English Language and Literature, General, Political Science
Philips Healthcare - Home Monitoring January 2015 - Present
Vonage June 2012 - January 2015
MIT Lincoln Laboratory June 2011 - June 2012
iBasis, Inc. March 1999 - June 2011
GTE Internetworking December 1997 - March 1999
GTE Laboratories (Verizon Laboratories) January 1990 - November 1997
Peace Corps 1983 - 1986
Skills
VoIP, Telecommunications, IP, Integration, Strategy, Wireless, Networking, Product Management, Cloud Computing, Systems Engineering, Managed Services, Enterprise Software, Management, Program Management, Smart Grid, Alternative Energy, Mobile Devices, Start-ups, Team Leadership, Leadership, Data Center, Software Development, Security, System Deployment, Healthcare Information..., CFI, Commercial Aviation, Certified Flight..., Commercial Pilot, Flight (Aviation)..., Glass Cockpit -...
Education
Tufts University 1992 — 1994
Electrical Engineering (Electo-Optics Systems, Microprocessors)
University of Tennessee-Knoxville 1986 — 1989
MS, Electrical Engineering, (Specialization in Electro-Optics, Communications, Digital Systems, Sensors)
University of Tennessee-Knoxville
BS, Engineering Physics, (Electronics, Physics)
Eco Construction & Maintenance August 2015 - Present
Media Werkz May 2012 - December 2014
Vonage July 2010 - April 2012
Vonage May 2006 - July 2010
Vonage November 2005 - April 2006
Vonage October 2004 - October 2005
Skills
Communications Skills..., Customer Service..., Complaint Handling &..., Critical Thinking, Change Management, Coaching, PowerPoint, Public Speaking, Performance Management, Performance Improvement, Leadership, Management, Team Leadership, Process Improvement, Microsoft Office, Microsoft Excel, Project Management, Customer Service, Program Management
Education
University of Phoenix 2015 — 2019
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
AT&T Mobility February 2013 - September 2013
IBB Consulting Group December 2012 - January 2013
The Harry Fox Agency March 2010 - December 2011
Vonage May 2008 - March 2010
Comcast 2002 - 2008
Comcast Business Communications 2000 - 2002
RCN 1997 - 2000
Skills
Marketing Management, Cross-functional Team..., Marketing Communications, Marketing Strategy, SEM, Online Marketing, Digital Marketing, Social Media Marketing, Telecommunications, Product Launch, Social Networking, Strategy, Strategic Partnerships, Competitive Analysis, Market Research, Start-ups, Product Marketing, Lead Generation, Leadership, Management
Education
University of Pennsylvania - The Wharton School
Bachelor, Business/Marketing
Dow Jones & Company December 2007 - Present
Vonage September 2004 - April 2007
NTT/Verio (Formally GES) January 1996 - May 2002
Global Enterprise Services/JvNCnet November 1993 - January 1996
Skills
Vendor Management, Web Applications, Product Management, Telecommunications, SDLC, Cloud Computing, Cross-functional Team..., Program Management, Leadership, Management, Integration, Team Building, Business Analysis, Networking, Software Project..., IT Management
Education
University of Connecticut
BS, Marketing
Dale Carnegie Class 2010 — 2010
SMS
Protection 1 June 2010 - Present
Vonage April 2007 - May 2010
ADT Security Services, Inc. 1998 - 2006
Skills
B2B, P&L Management, Product Marketing, New Business Development, Product Management, Business Development, Customer Satisfaction, Security, Leadership, Marketing, Strategic Partnerships, Strategic Planning, Direct Sales, Sales Management, Lead Generation, Competitive Analysis, Team Building, Team Leadership, Business Strategy, Account Management, Cross-functional Team..., CRM, Market Research, Start-ups, Direct Marketing
Education
University of Minnesota-Twin Cities
Truven Health Analytics September 2012 - Present
Vonage April 2011 - September 2012
Vonage Holdings, Inc 2006 - March 2011
Skills
Linux, Unix, Agile Methodologies, Java, Telecommunications, SQL, VoIP, Software Development, SDLC, Business Analysis
Education
University of New Hampshire 1995 — 1999
Bachelor of Arts (BA), History
University of New Hampshire 1995 — 1999
Bachelor of Arts (B.A.), History
Vonage Holdings February 2012 - Present
Vonage September 2010 - February 2012
Vonage August 2007 - October 2010
Vonage 2006 - August 2007
Vonage 2005 - 2006
Wayport 2004 - 2005
Wayport 1999 - 2004
Skills
Disaster Recovery, ITIL, Telecommunications, Data Center, TCP/IP, Operations Management, Certified Data Center..., Vendor Management, Cloud Computing, VoIP, Networking, Capacity Planning, Network Security, Network Engineering, Integration, Troubleshooting, Cisco Technologies, IT Management, Servers, Process Improvement, Routing, IP, Call Centers, WAN, Network Architecture, Linux, IT Operations, Network Design, Ethernet, Routers, Network Administration, Magicians, Particle Illusion, Movie Magic Budgeting, Computer Network..., Wireless, Telephony, Wireless Networking, Managed Services, Co-location
Education
University of Florida 1991 — 1993
TruGreen September 2013 - Present
Seneca One Finance January 2011 - December 2012
Vonage June 2008 - April 2010
ADT Security Services, Inc July 1996 - May 2008
The Franklin Mint/National Media December 1988 - June 1996
GTE August 1983 - November 1988
PepsiCo January 1980 - August 1983
Education
The University of Connecticut 1975 — 1981
BS, MBA, Marketing Management and Finance
Vonage April 2015 - Present
SimpleSignal January 2012 - April 2015
GLOBALINX January 2011 - September 2011
TMC Communications May 2006 - January 2011
TMC Communications March 1998 - May 2006
Bank of Ventura July 1996 - March 1998
Skills
Telecommunications, Channel, Channel Partners, Unified Communications, Contract Negotiation, Business Performance..., VoIP, Managed Services, Cloud Computing, Enterprise Software, Product Marketing, Leadership, Corporate Finance, Direct Sales, Sales, Strategic Partnerships, Negotiation, Management, Salesforce.com, SIP Trunking, WAN, Co-location, SIP, MPLS, Solution Selling, Account Management, IP, Selling, SaaS, Ethernet, Data Center, Wireless
Education
University of California, Santa Barbara 1992 — 1994
MA, Economics
Westmont College 1984 — 1988
BA, Economics & Business
LTR Consulting March 2011 - Present
Vonage November 2004 - February 2011
Self employed 2001 - 2002
Winstar Communications 1999 - 2001
Lucent Technologies 1996 - 1998
MCI 1993 - 1996
MCI 1993 - 1996
Merrill Lynch 1987 - 1992
NBC 1981 - 1987
Skills
Strategic Partnerships, Telecommunications, Business Development, Product Management, Management, Business Planning, Start-ups, Business Strategy, Vendor Management, Strategy, Cross-functional Team..., Cloud Computing, Product Marketing, Competitive Analysis
Education
Wharton School of Business
Master of Business Administration (MBA), Finance, General
JPMorgan Chase June 2009 - February 2014
Vonage September 2006 - April 2009
IBM 2000 - September 2006
Ciber 1999 - 2000
Education
Université du Québec à Trois-Rivières 1997 — 1999
Bachelor of Science, Computer Sciences
Seminaire Trois-Rivieres
Université Laval
Terry Morrow April 2015 - Present
Wilson RMS March 2008 - December 2014
Wilson RMS March 2008 - September 2013
Vonage 2005 - 2008
AOL Time Warner January 2000 - September 2005
Chevy Chase Bank 1983 - October 1998
Skills
Direct Marketing, Digital Marketing, Online Advertising, Creative Strategy, Integrated Marketing, Digital Strategy, Interactive Marketing, Marketing Strategy
Education
University of Delaware 1974 — 1978
Vonage September 2014 - Present
Verizon July 2011 - Present
Terremark November 2007 - November 2011
TOUSA 2003 - 2007
G.S. Schwartz 2000 - 2003
Skills
Corporate Communications, Financial Modeling, Investor Relations, Mergers, Crisis Communications, Communication Training, SEC filings, Budgets, Public Relations, Media Relations, Mergers & Acquisitions, Financial Analysis, Due Diligence, Corporate Finance, Sarbanes-Oxley Act, Strategic Communications, Strategic Partnerships, Competitive Analysis, Corporate Development, Start-ups, Thought Leadership, Venture Capital, Reputation Management
Education
University of Florida
Teleperformance February 2015 - Present
Voxai Solutions December 2013 - October 2014
Performance Technology Partners July 2012 - November 2013
Vonage May 2009 - June 2012
Mediu November 2007 - May 2009
Accenture July 2006 - November 2007
Infogain August 2005 - July 2006
IBM Global Services May 2004 - July 2005
Verizon Business August 1999 - April 2004
Skills
VoIP, Telecommunications, SIP, Solution Architecture, Integration, Unix, Cloud Computing, IVR, Telephony, Unified Communications, Cisco Technologies, Avaya, CTI, Requirements Analysis, Enterprise Architecture
Education
University of Houston-Clear Lake 1990 — 1992
Bachelor of Science (BS), Mathematics
Kimberly-Clark January 2015 - Present
Vonage September 2009 - December 2014
ShelterBox USA March 2011 - May 2014
Protiviti August 2007 - September 2009
Xacta / Telos Corp. 2005 - 2007
Lamina Ceramics 2001 - 2005
Skills
Information Security, Social Engineering, Virtualization, Networking, CISSP, Penetration Testing, Information Security..., Network Security, PCI DSS, Disaster Recovery, Computer Security, Firewalls, Security, Vulnerability Assessment, Vulnerability Management, Security Audits, Intrusion Detection, Computer Forensics, Incident Management, Risk Assessment, Internet Security, Security Awareness, Information Technology, Business Continuity, Data Security, Encryption, Digital Forensics, Security Management, Payment Industry, GCIH, VPN, Network Architecture, NIST, Data Privacy, IDS, IPS, Network Administration, System Administration, Security Policy, Operating Systems, Security Architecture..., Incident Response, Unix, Vulnerability Scanning, IT Audit, Identity Management, Security+, Information Assurance, TCP/IP
Education
University of Notre Dame 1993 — 1996
Bachelor's degree, Communications
Vonage December 2014 - Present
Masergy Communications May 2013 - December 2014
Integra Telecom June 2012 - May 2013
Allied Communication May 2007 - May 2012
Skills
Telecommunications, Ethernet, VoIP, Solution Selling, Wireless, Data Center, LAN-WAN, Sales Management, Contract Negotiation, Cloud Computing, Account Management, New Business Development, MPLS, SIP, Channel Partners, Co-location, Managed Services, Networking, Telephony, Unified Communications, Hosted Voice, Channel Sales, Channel Partner..., VPLS, SIP Trunking, Long Distance, Hosted Services, IP, VPN, IP PBX, T1, WAN, Strategic Partnerships, Broadband, Sales Process, PRI, Sales, Metro Ethernet, Network Design, Internet Services, DSL, Voice & Data Convergence, Partner Management, MPLS VPN
Education
University of Oklahoma - Price College of Business 1997 — 2001
BBA, Business
Eldorado High
Vonage March 2009 - July 2009
Cogent Communications December 2008 - February 2009
Education
University of Maryland College Park 2009 — 2011
Bachelor's Degree, Computer Science
Innogames GmbH November 2012 - Present
Freelance PHP developer May 2008 - Present
Numara Software 2006 - 2008
Vonage May 2006 - August 2006
Skills
PHP, HTML, CSS, JavaScript, MySQL, AJAX, Web Development, XML, HTML 5, Web Applications, Microsoft SQL Server, User Interface Design, SQL, Web Services, CMS, WordPress, XHTML
Education
Union County College 2011 — 2012
SECU June 2014 - Present
Red Ventures December 2013 - June 2014
Bank of America June 2010 - November 2013
Bank Of America June 2010 - November 2013
Bank Of America June 2010 - November 2013
Vonage April 2010 - June 2010
Maxim Healthcare Services August 2009 - January 2010
Connextions Inc June 2009 - August 2009
Warner Cable Arena August 2006 - August 2009
Hewitt Associates Inc September 2008 - November 2008
Skills
Healthcare, Temporary Placement, Small Business, Technical Support, Underwriting, Cold Calling, Leadership, Residential Homes, Customer Retention, Account Management, Applicant Tracking..., Salesforce.com, Management, Building Relationships, Team Building, Customer Satisfaction, Credit, Banking, Process Improvement, Outlook
Education
University of North Carolina at 1998 — 2002
B.S.B.A, Business Management
University of North Carolina at Charlotte - Belk College of Business 1998 — 2002
BSBA, Management
Independence High School
of, Spanish and International Baccalaureate Program
Interline Brands January 2008 - Present
Palm Coast Soccer January 2014 - November 2014
Vonage August 2006 - January 2008
Avaya September 1995 - August 2006
Skills
VoIP, Avaya, PBX, Call Center, Troubleshooting, CMS, Software Installation, Analysis, T1, Unified Communications, Telecommunications, Customer Service, Computer Hardware, Excel, Vendor Relations, Windows, Telephony, LAN/WAN, Switches, Team Leadership, TCP/IP, Problem Solving, Customer Relations, WAN, IP, Planning, Wireless, Microsoft Office, Servers, Visio, Testing, Word, Administration, System Administration, Integration, MS Project, Project Planning, Microsoft Excel, Microsoft Word, Leadership, Cross Functional Team..., Cross-functional Team..., Team Building, Project Management, SIP, SIP Trunking, Voice Mail, LAN-WAN, Call Centers, Avaya Technologies
Education
University of Phoenix 2012 — 2013
Bachelors of Science, Business Administration and Management, General
University of Phoenix 2010 — 2012
Associates of Arts AA, Business Administration and Management, General
Medtronic October 2010 - July 2014
Marshall Electronics Inc June 2010 - October 2010
Aristocrat Technologies Inc September 2006 - December 2009
Vonage February 2005 - April 2006
Skills
Supply Chain Management, Supply Chain, MRP, Quality Assurance, Process Improvement, Quality System, Procurement, Purchasing, Continuous Improvement, Strategic Sourcing, Quality Management, Materials Management, Lean Manufacturing, Supply Management, Kaizen, Manufacturing, SAP, Inventory Management, Logistics, Production Planning, Value Stream Mapping, ERP, Sourcing, Product Development, Demand Planning, Vendor Management, Supplier Evaluation, FDA, Medical Devices, Supply Chain..., Supplier Development
Education
University of Nevada-Las Vegas 2006 — 2008
Bachelor of Arts, Psychology
Amazon October 2014 - Present
NBCUniversal, Inc. December 2013 - September 2014
Vonage October 2013 - December 2013
CNBC October 2010 - September 2013
Hewlett-Packard July 2009 - September 2010
National Stock Exchange of India Limited January 2007 - June 2009
Skills
C++, Linux, Unix, SQL, Oracle, Unix Shell Scripting, XML, XSL, Core Java, OOP, POSIX, Requirements Analysis, Agile Methodologies, QC Tools, QTP, JMeter, Rally, PL/SQL, Shell Scripting, Integration, Web Applications, Apache, Web Services, MySQL, Software Quality..., System Testing, Testing, SDLC, Performance Testing, User Acceptance Testing, Quality Assurance, Software Development, Test Strategy, Waterfall, Test Planning, SoapUI, LoadUI, Selenium, JIRA
Education
University of Mumbai 2003 — 2006
Bachelor of Engineering (BEng), Computer Engineering, Distinction
University of Mumbai 2000 — 2003
Diploma, Computer Engineering, Distinction.
Caesars Entertainment Corporation January 2014 - Present
Tyco March 2013 - January 2014
Siringoringo Law Firm May 2012 - March 2013
CyberDefender January 2011 - February 2012
Vonage November 2005 - December 2010
Skills
CRM software, Siebel, Citrix, Microsoft Office, Sales Operations, Software Installation, Software Sales, Oracle, ADP, New Business Development, LogMeIn, RightNow, ADP Payroll, Customer Satisfaction, Sales, CRM, Cold Calling, Sales Management, Management, Program Management, Sales Process, Marketing, Software Industry, Call Centers, BPO, Human Resources, Lead Generation
Education
University of San Carlos 1997 — 2002
Bachelor of Science, Business Administration; Management
Alphanumeric Systems/Sappenfield Staffing July 2012 - August 2012
PNC Bank January 2012 - March 2012
Seimens IT Solutions/Native Staffing September 2009 - January 2012
Vonage October 2007 - September 2008
Tech USA June 2007 - August 2007
Lackmann Culinary Services February 2005 - September 2006
Education
KATHARINE GIBBS
STATE UNIVERSITY OF NEW
University of Scranton
Electronics Engineering
Vonage May 2006 - Present
TeleTech October 2004 - April 2006
Every Day Expressions (Sears corporation) October 2002 - June 2004
Skills
Telecommunications, Invoicing, Call Centers, Process Improvement, Customer Satisfaction, Forecasting, Software Documentation, Analysis, Management, VoIP, Budgets, System Administration, Customer Service, Training, Customer Experience
Education
Virginia Commonwealth University 1997 — 1998
Thomas Nelson Community College
Xcel Energy September 2015 - Present
Vonage November 2013 - September 2015
Comcast May 2010 - November 2012
New Global Telecom April 2007 - May 2010
Blue Star November 1999 - October 2005
Skills
MPLS, Cisco Technologies, Network Design, IP, Microsoft Office, Management, Leadership, LAN-WAN, SIP Trunking, Technical Support, Microsoft Excel, Microsoft Word, Research, Training, IT Service Management, Cisco VoIP, Adtran, QoS, Signaling Protocols, Video, Audio Codecs, CLI, SSH, Network Engineering, Salesforce.com, NOC, TDM, ISDN, Broadsoft, Customer Service..., DHCP, DNS Server
Education
University of Colorado Colorado Springs 1996 — 1999
Associate's Degree, Marine Biology and Biological Oceanography
Infinisource January 2015 - Present
Infinisource May 2014 - January 2015
Medical Mutual of Ohio November 2007 - May 2014
Vonage July 2007 - November 2007
Benesch Law February 2007 - May 2007
Hyatt Regency Cleveland at the Arcade October 2005 - December 2006
Hyatt Regency Atlanta June 2005 - October 2005
Skills
HRIS, Project Management, Analytic Problem Solving, Process Improvement, Customer Service, SDLC, Data Analysis, SQL Server Management..., System Integration..., Vendor Management, ERP Implementations, Relationship Management, Employee Relations, Compensation & Benefits, Talent Management, Database Administration, Microsoft Office, SumTotal, NetSuite, Ceridian, Kronos, Crystal Reports
Education
University of Delaware
Bachelor of Science, Hotel, Restaurant and Institutional Management
Vonage October 2006 - May 2014
Skills
Customer Experience, Multi-line Phone, Technical Support, Medical Billing, Accounts Payable &..., Human Resources, Inventory Management, Scanners, Copying, Microsoft Office, Microsoft Excel, Microsoft Word, Scheduling, Administrative..., Interviews, Payroll Processing, ADP E-Time, Supervisory Skills, Supply Ordering, Telecommunications..., Customer Service, Customer Satisfaction, Call Centers, Teamwork
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Accounting and Related Services
University of Phoenix 2014 — 2016
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
Star Technical Institute 1996 — 1997
Certificate, Medical Office Management/Administration
We Buy Gold August 2013 - January 2015
Vonage May 2013 - August 2013
Skills
Microsoft Office, Customer Service, Leadership
Education
University of North Carolina at Greensboro 2012 — 2016
Bachelor’s Degree, Finance and Spanish
Marvin Ridge High School 2008 — 2012
High School