West Interactive
Industry: Company
DescriptionHeadquarters: Omaha, NE Founded: 1989 Parent organization: West Corporation Subsidiary: TuVox
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West Interactive Employees
Employee
Years
Job
Industry
Amber Hartshorn Amber Hartshorn's West Interactive Experience February 2009 - January 2014
Job Business Solutions Analyst at Interactive Services (West)
Industry Telecommunications
Experience
Interactive Services (West) January 2014 - Present
West Interactive February 2009 - January 2014
West Corporation Revenue Generation February 2007 - February 2009
West Corporation Revenue Generation October 2004 - February 2007
West Corporation Revenue Generation August 2001 - October 2004
West Corporation Revenue Generation January 2001 - August 2001
Skills
Visio, Project Management, Oral & Written..., Written & Oral..., SharePoint, Telecommunications, IVR, Direct Response..., Data Analysis, Quality Assurance, Microsoft Office 2010, Documentation Practices, Tableau, Close Attention to..., General Problem Solving, Staff Development, Leadership, Integration, Analysis, Management, Software Documentation, Account Management, CRM, Call Centers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Experience
Education
The University of South Dakota 1997 — 1999
Bachelor of Arts (B.A.), Public Relations
Interactive Services (West) January 2014 - Present
West Interactive February 2009 - January 2014
West Corporation Revenue Generation February 2007 - February 2009
West Corporation Revenue Generation October 2004 - February 2007
West Corporation Revenue Generation August 2001 - October 2004
West Corporation Revenue Generation January 2001 - August 2001
Skills
Visio, Project Management, Oral & Written..., Written & Oral..., SharePoint, Telecommunications, IVR, Direct Response..., Data Analysis, Quality Assurance, Microsoft Office 2010, Documentation Practices, Tableau, Close Attention to..., General Problem Solving, Staff Development, Leadership, Integration, Analysis, Management, Software Documentation, Account Management, CRM, Call Centers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Experience
Education
The University of South Dakota 1997 — 1999
Bachelor of Arts (B.A.), Public Relations
Marty Nichols, PMP Marty Nichols, PMP's West Interactive Experience April 2014 - Present
Job Technical Project Manager at West Interactive
Industry Information Technology and Services
Experience
West Interactive April 2014 - Present
First Data January 2012 - December 2013
Experis at First Data January 2011 - January 2012
SimplexGrinnell, Tyco Intl. March 2009 - November 2010
SimplexGrinnell, Tyco Intl October 2005 - March 2009
SimplexGrinnell, Tyco Intl. January 2001 - September 2005
SimplexGrinnell, Tyco Intl. June 1996 - December 2000
Skills
Project Management, Process Improvement, CRM, Program Management, Leadership, Six Sigma, PMP, Management, Stakeholder Engagement, Financial Analysis, Team Leadership, Business Development, Forecasting, Business Planning, Strategic Planning
Education
Rochester Institute of Technology
BS, Business Management. Telecommunications, Graduated with Highest Honors
State University of New York College of Agriculture and Technology at Morrisville
A.A.S., Applied Science; Electrical Engineering Technology
University of Nebraska at Omaha
Project Management Certificate
West Interactive April 2014 - Present
First Data January 2012 - December 2013
Experis at First Data January 2011 - January 2012
SimplexGrinnell, Tyco Intl. March 2009 - November 2010
SimplexGrinnell, Tyco Intl October 2005 - March 2009
SimplexGrinnell, Tyco Intl. January 2001 - September 2005
SimplexGrinnell, Tyco Intl. June 1996 - December 2000
Skills
Project Management, Process Improvement, CRM, Program Management, Leadership, Six Sigma, PMP, Management, Stakeholder Engagement, Financial Analysis, Team Leadership, Business Development, Forecasting, Business Planning, Strategic Planning
Education
Rochester Institute of Technology
BS, Business Management. Telecommunications, Graduated with Highest Honors
State University of New York College of Agriculture and Technology at Morrisville
A.A.S., Applied Science; Electrical Engineering Technology
University of Nebraska at Omaha
Project Management Certificate
Molly Slater Molly Slater's West Interactive Experience June 2012 - Present
Job Account Development Executive at West Interactive
Industry Telecommunications
Experience
West Interactive June 2012 - Present
West Interactive Services February 2008 - June 2012
Anderson Partners 2005 - 2008
Skills
Account Management, IVR, Unified Communications, Customer Experience, Telecommunications, Project Management, Strategic Planning, Customer Satisfaction, B2B, Solution Selling, Cross-functional Team..., Market Research, Innovation, CRM, Business Intelligence, Customer Retention, Program Management, Salesforce.com, Call Centers, Analysis, Customer Service, SaaS, Vendor Management, Product Management, Software Documentation, VoIP, Sales Operations, Mobile Devices, Sales Process, Telephony, Enterprise Software, Strategic Partnerships, Selling, Team Leadership, Lead Generation, Data Center, Sales
Education
University of Nebraska at Kearney 2000 — 2004
BS, Advertising with emphasis in PR
Skutt Catholic High School 1996 — 2000
West Interactive June 2012 - Present
West Interactive Services February 2008 - June 2012
Anderson Partners 2005 - 2008
Skills
Account Management, IVR, Unified Communications, Customer Experience, Telecommunications, Project Management, Strategic Planning, Customer Satisfaction, B2B, Solution Selling, Cross-functional Team..., Market Research, Innovation, CRM, Business Intelligence, Customer Retention, Program Management, Salesforce.com, Call Centers, Analysis, Customer Service, SaaS, Vendor Management, Product Management, Software Documentation, VoIP, Sales Operations, Mobile Devices, Sales Process, Telephony, Enterprise Software, Strategic Partnerships, Selling, Team Leadership, Lead Generation, Data Center, Sales
Education
University of Nebraska at Kearney 2000 — 2004
BS, Advertising with emphasis in PR
Skutt Catholic High School 1996 — 2000
Corey Ayers, PMP, CSM Corey Ayers, PMP, CSM's West Interactive Experience September 2013 - Present
Job Program and Resource Manager at West Interactive
Industry Individual & Family Services
Experience
West Interactive September 2013 - Present
Home Instead Senior Care June 2013 - September 2013
West Corporation July 2011 - June 2013
West Interactive January 2009 - July 2011
West Interactive January 2008 - January 2009
Skills
Certified Project..., Certified Scrum Master..., Vendor Management, Telecommunications, VoIP, IVR, PMP, Software Project..., SDLC, Call Center, Cross-functional Team..., Enterprise Software, Product Management, SIP, IP, Requirements Analysis, Telephony, Integration, Program Management, Visio, IT Management, Project Management
Education
University of Nebraska-Lincoln 1999 — 2006
Bachelor of Science, Secondary Education
West Interactive September 2013 - Present
Home Instead Senior Care June 2013 - September 2013
West Corporation July 2011 - June 2013
West Interactive January 2009 - July 2011
West Interactive January 2008 - January 2009
Skills
Certified Project..., Certified Scrum Master..., Vendor Management, Telecommunications, VoIP, IVR, PMP, Software Project..., SDLC, Call Center, Cross-functional Team..., Enterprise Software, Product Management, SIP, IP, Requirements Analysis, Telephony, Integration, Program Management, Visio, IT Management, Project Management
Education
University of Nebraska-Lincoln 1999 — 2006
Bachelor of Science, Secondary Education
Kellie Holmes's West Interactive Experience December 2012 - April 2015
Job Seeking a new career move
Industry Telecommunications
Experience
West Corporation Revenue Generation November 1999 - August 2015
West Interactive December 2012 - April 2015
West Corporation July 2009 - September 2012
West Corporation - WBS Division August 2008 - July 2009
West Corporation February 2004 - August 2008
West Corporation September 2000 - February 2004
Skills
Call Centers, Account Management, Customer Satisfaction, Team Leadership, Telephony, Microsoft Word, Outlook, IVR, Customer Service, PowerPoint, PeopleSoft, Customer Experience, Customer Retention, Vendor Management, Recruiting, Microsoft Office, Workforce Management, Program Management, CRM, Training, Microsoft Excel, Avaya Communication..., Nortel Meridian, People Development, Client Liaison, Salesforce.com, Forecasting, Process Improvement, Avaya, Telecommunications, CMS, Spectrum, Coaching, Employee Relations, Cross-functional Team..., Human Resources, Management, Leadership, Employee Training, SharePoint, Team Building, Troubleshooting, Unified Communications, Performance Management, Operations Management, Outsourcing, Software Documentation, Problem Solving, Key Performance..., Teamwork
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1990
Sought Bachelor of Arts, Criminal Justice/Law Enforcement Administration, 3.2
McKinley Senior High School 1983 — 1987
High School Diploma, Basic Skills and Developmental/Remedial Education
West Corporation Revenue Generation November 1999 - August 2015
West Interactive December 2012 - April 2015
West Corporation July 2009 - September 2012
West Corporation - WBS Division August 2008 - July 2009
West Corporation February 2004 - August 2008
West Corporation September 2000 - February 2004
Skills
Call Centers, Account Management, Customer Satisfaction, Team Leadership, Telephony, Microsoft Word, Outlook, IVR, Customer Service, PowerPoint, PeopleSoft, Customer Experience, Customer Retention, Vendor Management, Recruiting, Microsoft Office, Workforce Management, Program Management, CRM, Training, Microsoft Excel, Avaya Communication..., Nortel Meridian, People Development, Client Liaison, Salesforce.com, Forecasting, Process Improvement, Avaya, Telecommunications, CMS, Spectrum, Coaching, Employee Relations, Cross-functional Team..., Human Resources, Management, Leadership, Employee Training, SharePoint, Team Building, Troubleshooting, Unified Communications, Performance Management, Operations Management, Outsourcing, Software Documentation, Problem Solving, Key Performance..., Teamwork
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1990
Sought Bachelor of Arts, Criminal Justice/Law Enforcement Administration, 3.2
McKinley Senior High School 1983 — 1987
High School Diploma, Basic Skills and Developmental/Remedial Education
Laura Bramschreiber's West Interactive Experience January 2012 - July 2012
Job Marketing & Business Strategy Executive ♛ HighGrowth Technology Sales Maven ► Relentlessly Achieving Results
Industry Computer Software
Experience
West Corporation April 2014 - Present
Allied Telesis April 2013 - April 2014
VMware July 2012 - April 2013
West Interactive January 2012 - July 2012
West Interactive - Customer Contact Transformation October 2010 - December 2011
TuVox, Inc. (SaaS and managed service provider of voice and mobile automation solutions) October 2007 - October 2010
TuVox November 2004 - October 2007
Pulver Laboratories Inc. October 1996 - November 2004
Skills
Mobility, Social Media, Lead Generation, Sales Enablement, Internet Marketing, Customer Engagement, Mobile, Technology Marketing, Mobile Solutions, Social Marketing, SEO, Customer Experience, Solution Selling, Product Marketing, Marketing Strategy, Web Marketing, Mobile Devices, Marketing, IT Benchmarking, Sales Process, Enterprise Software, Go-to-market Strategy, Solutions Marketing, Strategy, SaaS, Cloud Computing, CRM, Account Management, Selling, Management, Telecommunications, New Business Development, Leadership, Program Management, Sales Management, Sales, Demand Generation, Salesforce.com, Strategic Partnerships, Product Management
Education
San Jose State University 2002 — 2004
MBA, Marketing
University of Colorado Colorado Springs 1992 — 1996
BA, Political Science, Communications
West Corporation April 2014 - Present
Allied Telesis April 2013 - April 2014
VMware July 2012 - April 2013
West Interactive January 2012 - July 2012
West Interactive - Customer Contact Transformation October 2010 - December 2011
TuVox, Inc. (SaaS and managed service provider of voice and mobile automation solutions) October 2007 - October 2010
TuVox November 2004 - October 2007
Pulver Laboratories Inc. October 1996 - November 2004
Skills
Mobility, Social Media, Lead Generation, Sales Enablement, Internet Marketing, Customer Engagement, Mobile, Technology Marketing, Mobile Solutions, Social Marketing, SEO, Customer Experience, Solution Selling, Product Marketing, Marketing Strategy, Web Marketing, Mobile Devices, Marketing, IT Benchmarking, Sales Process, Enterprise Software, Go-to-market Strategy, Solutions Marketing, Strategy, SaaS, Cloud Computing, CRM, Account Management, Selling, Management, Telecommunications, New Business Development, Leadership, Program Management, Sales Management, Sales, Demand Generation, Salesforce.com, Strategic Partnerships, Product Management
Education
San Jose State University 2002 — 2004
MBA, Marketing
University of Colorado Colorado Springs 1992 — 1996
BA, Political Science, Communications
Michael C. Sullivan Michael C. Sullivan's West Interactive Experience December 2007 - March 2014
Job IVR Management | Master of Science | Client Engagement | Adjunct Instructor
Industry Information Technology and Services
Experience
University of Nebraska at Omaha January 2005 - Present
West Interactive December 2007 - March 2014
OfficeMax 1998 - 2007
TJX 1995 - 1997
Shopko 1988 - 1994
Skills
Merchandising, Creative Merchandising, Visual Merchandising, IVR, Project Management, Management, International Relations, Workforce Management, Teaching, Telecommunications, Program Management, CRM, Leadership, Visio, Client Relations Skills, Microsoft Office, Training, Analysis, Fundraising, Vendor Management, Interpersonal Skill, Interpersonal..., Fortune 500 Account..., Organization, Interactive Voice..., Voice Biometrics, Text to Speech, Natural Language, Comparative Politics, Global Politics, Geopolitics, Retail Category..., Touch Tone Scripting, Intelligent Call Routing, ICM, Common Services..., APIs, Russian politics, Russian History, Customer Experience, Software Documentation, Sales, Call Centers, Strategic Planning, Business Intelligence, Time Management, B2B, Budgets, Customer Service, Customer Satisfaction
Education
University of Nebraska at Omaha 2003 — 2005
Master's Degree, Global Politics
University of Nebraska at Omaha 1998 — 2003
BA, Political Science
University of Nebraska at Omaha January 2005 - Present
West Interactive December 2007 - March 2014
OfficeMax 1998 - 2007
TJX 1995 - 1997
Shopko 1988 - 1994
Skills
Merchandising, Creative Merchandising, Visual Merchandising, IVR, Project Management, Management, International Relations, Workforce Management, Teaching, Telecommunications, Program Management, CRM, Leadership, Visio, Client Relations Skills, Microsoft Office, Training, Analysis, Fundraising, Vendor Management, Interpersonal Skill, Interpersonal..., Fortune 500 Account..., Organization, Interactive Voice..., Voice Biometrics, Text to Speech, Natural Language, Comparative Politics, Global Politics, Geopolitics, Retail Category..., Touch Tone Scripting, Intelligent Call Routing, ICM, Common Services..., APIs, Russian politics, Russian History, Customer Experience, Software Documentation, Sales, Call Centers, Strategic Planning, Business Intelligence, Time Management, B2B, Budgets, Customer Service, Customer Satisfaction
Education
University of Nebraska at Omaha 2003 — 2005
Master's Degree, Global Politics
University of Nebraska at Omaha 1998 — 2003
BA, Political Science
Danette Olson Danette Olson's West Interactive Experience May 2001 - January 2009
Job Process & Training Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation November 2013 - Present
West Corporation January 2009 - November 2013
West Interactive May 2001 - January 2009
West Corporation September 2000 - May 2001
West Corporation January 2000 - September 2000
Skills
IVR, SaaS, ACD, Contact Centers, Telephony, Telecommunications, Call Center, Unified Communications, Product Management, Workforce Management, Vendor Management, VoIP, Call Centers, CTI, SIP, Integration, CRM, Customer Experience, Process Improvement, Troubleshooting, Management, Data Center, Project Management, Avaya, Outsourcing, Business Analysis, Program Management, Account Management, Customer Satisfaction, Customer Retention, Mobile Devices, Managed Services, Software Documentation, Leadership, Training, Team Leadership
Education
University of Nebraska-Lincoln
West Corporation November 2013 - Present
West Corporation January 2009 - November 2013
West Interactive May 2001 - January 2009
West Corporation September 2000 - May 2001
West Corporation January 2000 - September 2000
Skills
IVR, SaaS, ACD, Contact Centers, Telephony, Telecommunications, Call Center, Unified Communications, Product Management, Workforce Management, Vendor Management, VoIP, Call Centers, CTI, SIP, Integration, CRM, Customer Experience, Process Improvement, Troubleshooting, Management, Data Center, Project Management, Avaya, Outsourcing, Business Analysis, Program Management, Account Management, Customer Satisfaction, Customer Retention, Mobile Devices, Managed Services, Software Documentation, Leadership, Training, Team Leadership
Education
University of Nebraska-Lincoln
Gregg McMullen Gregg McMullen's West Interactive Experience January 2009 - August 2011
Job Vice President, Client Engagement at West Corporation
Industry Information Technology and Services
Experience
West Corporation October 2014 - Present
Jericho Capital Corp. August 2014 - Present
Sogeti Group October 2013 - September 2014
Salesforce Marketing Cloud September 2012 - October 2013
Radian6 Technologies August 2011 - September 2012
West Interactive January 2009 - August 2011
West Interactive October 2005 - January 2009
West Interactive Coporation August 2000 - September 2005
West Interactive May 2000 - August 2000
West Interactive June 1998 - June 2000
Skills
PaaS, Mobile, Speech Technology, Call Center, IVR, Product Management, Salesforce.com, Mobile Devices, Mobile Computing, Social Media, Social Media Integration, Sentiment Analysis, Strategic Partnerships, Channel Partners, Sales Process, Management, Account Management, Sales, Call Centers, Customer Satisfaction, IT Strategy, Enterprise Software, Business Development, Vendor Management, Strategy, VoIP, Social Media Marketing, Product Marketing, Cloud Computing, Telecommunications, CRM, Outsourcing, Agile Methodologies
Education
University of Nebraska-Lincoln 1991 — 1995
Millard South High School 1988 — 1991
West Corporation October 2014 - Present
Jericho Capital Corp. August 2014 - Present
Sogeti Group October 2013 - September 2014
Salesforce Marketing Cloud September 2012 - October 2013
Radian6 Technologies August 2011 - September 2012
West Interactive January 2009 - August 2011
West Interactive October 2005 - January 2009
West Interactive Coporation August 2000 - September 2005
West Interactive May 2000 - August 2000
West Interactive June 1998 - June 2000
Skills
PaaS, Mobile, Speech Technology, Call Center, IVR, Product Management, Salesforce.com, Mobile Devices, Mobile Computing, Social Media, Social Media Integration, Sentiment Analysis, Strategic Partnerships, Channel Partners, Sales Process, Management, Account Management, Sales, Call Centers, Customer Satisfaction, IT Strategy, Enterprise Software, Business Development, Vendor Management, Strategy, VoIP, Social Media Marketing, Product Marketing, Cloud Computing, Telecommunications, CRM, Outsourcing, Agile Methodologies
Education
University of Nebraska-Lincoln 1991 — 1995
Millard South High School 1988 — 1991
Mike Mislivec Mike Mislivec's West Interactive Experience 2003 - 2004
Job Lead Software Development Engineer at CSG International
Industry Computer Software
Experience
CSG International June 2004 - Present
West Interactive 2003 - 2004
CSG International 1998 - 2003
First Data Corporation 1998 - 1998
First Data Corporation 1997 - 1998
Skills
Agile Methodologies, Software Development, Integration, Software Engineering, SOA, SDLC, Unix, XML, Microsoft SQL Server, Business Analysis, Software Design, SQL, Oracle, Requirements Analysis, C#, Java Enterprise Edition, Web Services, Enterprise Architecture, Scrum, Testing, Linux, .NET, PL/SQL, IIS, WCF, Software Project..., Java, JavaScript, HTML, CSS, Flash, ActionScript, Flex, Databases, ASP.NET, SOAP, Distributed Systems, Solution Architecture, Agile Project Management, C++, Visual Basic, Architectures
Education
University of Nebraska at Omaha
Bachelor of Science, Computer Science
CSG International June 2004 - Present
West Interactive 2003 - 2004
CSG International 1998 - 2003
First Data Corporation 1998 - 1998
First Data Corporation 1997 - 1998
Skills
Agile Methodologies, Software Development, Integration, Software Engineering, SOA, SDLC, Unix, XML, Microsoft SQL Server, Business Analysis, Software Design, SQL, Oracle, Requirements Analysis, C#, Java Enterprise Edition, Web Services, Enterprise Architecture, Scrum, Testing, Linux, .NET, PL/SQL, IIS, WCF, Software Project..., Java, JavaScript, HTML, CSS, Flash, ActionScript, Flex, Databases, ASP.NET, SOAP, Distributed Systems, Solution Architecture, Agile Project Management, C++, Visual Basic, Architectures
Education
University of Nebraska at Omaha
Bachelor of Science, Computer Science
Martha DeGraw Martha DeGraw's West Interactive Experience January 2010 - June 2013
Job Manager, Commercial Solutions Marketing at Lexmark International, Inc.
Industry Computer Software
Experience
Lexmark International, Inc. August 2015 - Present
Lexmark International, Inc. July 2013 - Present
West Interactive January 2010 - June 2013
InterCall March 2006 - December 2009
InterCall June 2005 - March 2006
Sprint May 2001 - June 2005
Sprint December 1998 - May 2001
Sprint December 1996 - December 1998
Sprint October 1994 - December 1996
Sprint August 1991 - October 1994
Skills
Product Marketing, Program Management, Strategic Planning, Vendor Management, Financial Analysis, Cash Management, Product Development, Process Improvement, Marketing Strategy, Business Strategy, Competitive Analysis, Budgeting, Cross-functional Team..., Change Management, Product Strategy, Market Analysis, Forecasting, Market Research, Operations Management, Business Planning, Contract Negotiation, Team Building, Product Management, Marketing Management, Financial Modeling, P&L Management, Business Analysis, Team Management, Financial Management, Product Launch, New Business Development, People Management, Financial Reporting, Budget Management, Product Life Cycle..., Planning, Outsourcing, Channel Management, Product Lifecycle..., Management, Telecommunications, Strategy, Budgets, Project Planning, Strategic Partnerships, Channel Partners, Business Development, Enterprise Software, Leadership, Strategic Leadership
Education
The University of Manchester 1989 — 1989
Study Abroad, International Economics
University of Kansas - Graduate School of Business 1988 — 1989
MBA, Finance, Strategic Planning
The University of Kansas 1986 — 1988
BSBA, General Business
Washington University in St. Louis 1984 — 1986
Sumner Academy 1980 — 1984
Lexmark International, Inc. August 2015 - Present
Lexmark International, Inc. July 2013 - Present
West Interactive January 2010 - June 2013
InterCall March 2006 - December 2009
InterCall June 2005 - March 2006
Sprint May 2001 - June 2005
Sprint December 1998 - May 2001
Sprint December 1996 - December 1998
Sprint October 1994 - December 1996
Sprint August 1991 - October 1994
Skills
Product Marketing, Program Management, Strategic Planning, Vendor Management, Financial Analysis, Cash Management, Product Development, Process Improvement, Marketing Strategy, Business Strategy, Competitive Analysis, Budgeting, Cross-functional Team..., Change Management, Product Strategy, Market Analysis, Forecasting, Market Research, Operations Management, Business Planning, Contract Negotiation, Team Building, Product Management, Marketing Management, Financial Modeling, P&L Management, Business Analysis, Team Management, Financial Management, Product Launch, New Business Development, People Management, Financial Reporting, Budget Management, Product Life Cycle..., Planning, Outsourcing, Channel Management, Product Lifecycle..., Management, Telecommunications, Strategy, Budgets, Project Planning, Strategic Partnerships, Channel Partners, Business Development, Enterprise Software, Leadership, Strategic Leadership
Education
The University of Manchester 1989 — 1989
Study Abroad, International Economics
University of Kansas - Graduate School of Business 1988 — 1989
MBA, Finance, Strategic Planning
The University of Kansas 1986 — 1988
BSBA, General Business
Washington University in St. Louis 1984 — 1986
Sumner Academy 1980 — 1984
Keith Menard Keith Menard's West Interactive Experience June 1993 - February 1998
Job Network Engineer at ACI Worldwide
Industry Banking
Experience
ACI Worldwide February 1998 - January 2015
ACI Worldwide, Inc April 2008 - July 2012
Applied Communications Inc February 2000 - April 2008
CSG Systems Inc July 1999 - February 2000
Applied Communications Inc February 1998 - July 1999
West Interactive June 1993 - February 1998
Skills
CCNA - Expires 1/23/15, CCSE NGX - Checkpoint..., Cisco Switches, Cisco Wireless, Cisco Security, Checkpoint Firewall, Riverbed Wan..., Telecommunications, Windows Server 2003, Windows Server 2008, Windows 7, Windows xp, MPLS VPN, SSL VPN, IPSEC, VPN Concentrators, VPN, Checkpoint, Windows Server, Data Center, TDM, Riverbed, Disaster Recovery, Call of Duty, Enterprise Network..., IPSec, Unix, Customer Service, Juniper, XP, Network Engineering, Servers, Windows XP, Network Design, DNS, Active Directory, DHCP, Solaris, Cisco Nexus, Firewalls
Education
University of Nebraska at Omaha 1990 — 1995
Electronics Engineering
Creighton Prep High School 1985 — 1989
ACI Worldwide February 1998 - January 2015
ACI Worldwide, Inc April 2008 - July 2012
Applied Communications Inc February 2000 - April 2008
CSG Systems Inc July 1999 - February 2000
Applied Communications Inc February 1998 - July 1999
West Interactive June 1993 - February 1998
Skills
CCNA - Expires 1/23/15, CCSE NGX - Checkpoint..., Cisco Switches, Cisco Wireless, Cisco Security, Checkpoint Firewall, Riverbed Wan..., Telecommunications, Windows Server 2003, Windows Server 2008, Windows 7, Windows xp, MPLS VPN, SSL VPN, IPSEC, VPN Concentrators, VPN, Checkpoint, Windows Server, Data Center, TDM, Riverbed, Disaster Recovery, Call of Duty, Enterprise Network..., IPSec, Unix, Customer Service, Juniper, XP, Network Engineering, Servers, Windows XP, Network Design, DNS, Active Directory, DHCP, Solaris, Cisco Nexus, Firewalls
Education
University of Nebraska at Omaha 1990 — 1995
Electronics Engineering
Creighton Prep High School 1985 — 1989
Dipesh Manandhar Dipesh Manandhar's West Interactive Experience February 2005 - November 2009
Job Software Engineer II at PayPal. SCJP Certified
Industry Telecommunications
Experience
PayPal November 2009 - Present
West Interactive February 2005 - November 2009
Skills
C#, Web Development, Java, .NET, Perl, Agile Methodologies, Software Development, XML
Education
University of Nebraska at Omaha 2001 — 2005
Yes, Computer Science
PayPal November 2009 - Present
West Interactive February 2005 - November 2009
Skills
C#, Web Development, Java, .NET, Perl, Agile Methodologies, Software Development, XML
Education
University of Nebraska at Omaha 2001 — 2005
Yes, Computer Science
Doug Sasse's West Interactive Experience November 2010 - Present
Job Technical Writer at West Interactive
Industry Writing and Editing
Experience
West Interactive November 2010 - Present
Technisource February 2010 - January 2011
Diversified Solutions July 2008 - November 2009
Sitel July 2007 - June 2008
Diversified Solutions September 2006 - July 2007
Data Management Products April 2001 - September 2006
Robert Half International November 1999 - February 2001
Data Processing Resources, Inc. (DPRC) May 1997 - November 1999
Advanced American Technologies (AAT) 1994 - 1995
Skills
Release Notes, Software Documentation, Visio, Testing, Online Help, Technical Writing, Manuals, Access, Adobe Acrobat, Project Management, Editing, Training, Software Development, Blogging, Web Content, SharePoint, Content Management, Copywriting, Creative Writing, Business Process, Management, Press Releases, Proofreading, Newsletters, Books, Publishing, RoboHelp, Content Development, White Papers, Copy Editing
Education
University of Nebraska at Omaha 1978 — 1981
Broadcasting
West Interactive November 2010 - Present
Technisource February 2010 - January 2011
Diversified Solutions July 2008 - November 2009
Sitel July 2007 - June 2008
Diversified Solutions September 2006 - July 2007
Data Management Products April 2001 - September 2006
Robert Half International November 1999 - February 2001
Data Processing Resources, Inc. (DPRC) May 1997 - November 1999
Advanced American Technologies (AAT) 1994 - 1995
Skills
Release Notes, Software Documentation, Visio, Testing, Online Help, Technical Writing, Manuals, Access, Adobe Acrobat, Project Management, Editing, Training, Software Development, Blogging, Web Content, SharePoint, Content Management, Copywriting, Creative Writing, Business Process, Management, Press Releases, Proofreading, Newsletters, Books, Publishing, RoboHelp, Content Development, White Papers, Copy Editing
Education
University of Nebraska at Omaha 1978 — 1981
Broadcasting
Gene Matts's West Interactive Experience January 2013 - July 2014
Job Internet Technology Build and Quality Assurance Engineer iOS and OS X
Industry Computer Networking
Experience
Apple August 2014 - Present
West Interactive January 2013 - July 2014
West Corporation May 2011 - January 2013
CONVERGYS (Formerly INTERVOICE, INC, Formerly EDIFY CORPORATION) October 2002 - March 2010
Edify Corporation August 2000 - October 2002
Edify Corporation February 1999 - August 2000
Edify Corporation June 1997 - February 1999
Borland International January 1996 - January 1997
Borland International June 1993 - October 1996
Borland International January 1993 - January 1996
Skills
Linux, Change Management, Leadership, Technical Support, Quality Control, Iso 9000, Customer Support, Testing, Test Planning, IVR, Software Development, Troubleshooting, Call Centers, Telephony, Software Documentation, Telecommunications, Cloud Computing, Speech Recognition, CTI, Cross-functional Team..., Databases, Integration, JIRA, Java, Management, Quality Assurance, Selenium, Shell Scripting, Software Quality..., TCP/IP, Test Automation, Training, VoIP, Windows, Wireless, XML
Education
San Jose State University 1985 — 1992
BS
Apple August 2014 - Present
West Interactive January 2013 - July 2014
West Corporation May 2011 - January 2013
CONVERGYS (Formerly INTERVOICE, INC, Formerly EDIFY CORPORATION) October 2002 - March 2010
Edify Corporation August 2000 - October 2002
Edify Corporation February 1999 - August 2000
Edify Corporation June 1997 - February 1999
Borland International January 1996 - January 1997
Borland International June 1993 - October 1996
Borland International January 1993 - January 1996
Skills
Linux, Change Management, Leadership, Technical Support, Quality Control, Iso 9000, Customer Support, Testing, Test Planning, IVR, Software Development, Troubleshooting, Call Centers, Telephony, Software Documentation, Telecommunications, Cloud Computing, Speech Recognition, CTI, Cross-functional Team..., Databases, Integration, JIRA, Java, Management, Quality Assurance, Selenium, Shell Scripting, Software Quality..., TCP/IP, Test Automation, Training, VoIP, Windows, Wireless, XML
Education
San Jose State University 1985 — 1992
BS
Christopher Oehlerts Christopher Oehlerts's West Interactive Experience May 2001 - March 2002
Job Sr. Manager, ERDM Architecture and Solution Integration at Kiewit
Industry Information Technology and Services
Experience
Kiewit July 2015 - Present
West IP Communications December 2013 - June 2015
West IP Communications May 2013 - December 2013
West IP Communications December 2011 - April 2013
West Corporation March 2008 - December 2011
Cisco Systems, Inc. March 2007 - February 2008
West Corporation June 2004 - March 2007
MSI Systems Integrators (now Sirius Computer Solutions) April 2002 - June 2004
West Interactive May 2001 - March 2002
Rare Medium, Inc. October 1998 - May 2001
Skills
Cisco Technologies, VoIP, Telecommunications, WAN, Unified Communications, Acquisition Integration, Network Architecture, Data Center, MPLS, IP
Education
The University of Texas at Arlington 1995 — 1998
B.S., Information Systems
Texas A&M University 1993 — 1995
Computer Engineering
Kiewit July 2015 - Present
West IP Communications December 2013 - June 2015
West IP Communications May 2013 - December 2013
West IP Communications December 2011 - April 2013
West Corporation March 2008 - December 2011
Cisco Systems, Inc. March 2007 - February 2008
West Corporation June 2004 - March 2007
MSI Systems Integrators (now Sirius Computer Solutions) April 2002 - June 2004
West Interactive May 2001 - March 2002
Rare Medium, Inc. October 1998 - May 2001
Skills
Cisco Technologies, VoIP, Telecommunications, WAN, Unified Communications, Acquisition Integration, Network Architecture, Data Center, MPLS, IP
Education
The University of Texas at Arlington 1995 — 1998
B.S., Information Systems
Texas A&M University 1993 — 1995
Computer Engineering
Gregory Zill Gregory Zill's West Interactive Experience 1993 - 1996
Job Sr Security Engineer, Internet Services Production Support
Industry Computer & Network Security
Experience
TD Ameritrade October 2014 - Present
Interpublic Group January 2009 - October 2014
Solutionary, Inc. October 2007 - January 2009
Solutionary, Inc. April 2007 - October 2007
Vertrue, Inc. July 2006 - March 2007
Netshops, Inc. January 2004 - July 2006
Omaha World-Herald Company May 2001 - June 2004
Securities America 1998 - 2001
Tandem Telecom 1995 - 1997
West Interactive 1993 - 1996
Skills
PEN Testing, Next Generation..., SEIM, CISSP, GPEN, PCI DSS, Network Security, Firewalls, Security, Computer Security, Information Security..., IDS, Qualys, Vulnerability Assessment, GCIH, Vulnerability Management, Information Security, System Administration, Compliance Coordinator, Technical Documentation, Data Center, Encryption, Juniper, Penetration Testing, IPS, Enterprise Software, Networking, Cisco Technologies, Linux, Unix, Active Directory, Disaster Recovery, Business Continuity, Network Architecture, Checkpoint, VPN, DNS, Troubleshooting, Vulnerability Scanning, TCP/IP, Data Security, Web Application Security, Security Audits, Intrusion Detection, Computer Forensics, System Deployment, Application Security, ISO 27001, VMware, WAN
Education
University of Nebraska at Omaha 1998 — 2000
MBA
Gateway Institute 1992 — 1994
AD
University of Nebraska-Lincoln 1980 — 1985
BS
TD Ameritrade October 2014 - Present
Interpublic Group January 2009 - October 2014
Solutionary, Inc. October 2007 - January 2009
Solutionary, Inc. April 2007 - October 2007
Vertrue, Inc. July 2006 - March 2007
Netshops, Inc. January 2004 - July 2006
Omaha World-Herald Company May 2001 - June 2004
Securities America 1998 - 2001
Tandem Telecom 1995 - 1997
West Interactive 1993 - 1996
Skills
PEN Testing, Next Generation..., SEIM, CISSP, GPEN, PCI DSS, Network Security, Firewalls, Security, Computer Security, Information Security..., IDS, Qualys, Vulnerability Assessment, GCIH, Vulnerability Management, Information Security, System Administration, Compliance Coordinator, Technical Documentation, Data Center, Encryption, Juniper, Penetration Testing, IPS, Enterprise Software, Networking, Cisco Technologies, Linux, Unix, Active Directory, Disaster Recovery, Business Continuity, Network Architecture, Checkpoint, VPN, DNS, Troubleshooting, Vulnerability Scanning, TCP/IP, Data Security, Web Application Security, Security Audits, Intrusion Detection, Computer Forensics, System Deployment, Application Security, ISO 27001, VMware, WAN
Education
University of Nebraska at Omaha 1998 — 2000
MBA
Gateway Institute 1992 — 1994
AD
University of Nebraska-Lincoln 1980 — 1985
BS
Jennifer Gartner Jennifer Gartner's West Interactive Experience 1995 - 1997
Job Principal & Product Maven at icimo. llc
Industry Information Technology and Services
Experience
Insession Technologies 2004 - 2005
Insession Technologies 2001 - 2004
ACI Worldwide April 1997 - December 2001
West Interactive 1995 - 1997
Skills
Product Management, Product Marketing, Client Services, Electronic Payments, Payment Systems, Debit Cards, Payment Card Processing, Payments, Credit Cards, Enterprise Software, SaaS, Business Development, Account Management, Product Development, New Business Development, Superior Client Service, Program Management, Marketing, E-commerce, Lead Generation, Mobile Payments, Executive Management, Data Analysis, Business Intelligence..., Data Visualization, Start-ups, Project Management, Strategic Partnerships, Strategy
Education
University of Nebraska at Kearney 1989 — 1993
Bachelor of Science, Psychology
Insession Technologies 2004 - 2005
Insession Technologies 2001 - 2004
ACI Worldwide April 1997 - December 2001
West Interactive 1995 - 1997
Skills
Product Management, Product Marketing, Client Services, Electronic Payments, Payment Systems, Debit Cards, Payment Card Processing, Payments, Credit Cards, Enterprise Software, SaaS, Business Development, Account Management, Product Development, New Business Development, Superior Client Service, Program Management, Marketing, E-commerce, Lead Generation, Mobile Payments, Executive Management, Data Analysis, Business Intelligence..., Data Visualization, Start-ups, Project Management, Strategic Partnerships, Strategy
Education
University of Nebraska at Kearney 1989 — 1993
Bachelor of Science, Psychology
Sean Gay's West Interactive Experience October 2011 - Present
Job Information Services Team Lead at West Interactive
Industry Computer Software
Experience
West Interactive October 2011 - Present
whush.net September 2012 - December 2013
Solutionary September 2010 - September 2011
LeaseTeam, Inc. October 2009 - May 2010
Hy Vee April 2003 - October 2009
Skills
SQL, Linux, Java, PHP, Databases, Software Development, Testing, VXML, CSS, HTML, Project Management, Programming, Agile Methodologies, JavaScript, Windows, Oracle SQL, Leadership, Application Architecture, IVR
Education
University of Nebraska at Omaha 2005 — 2011
BS, Management Information Systems
Creighton Preparatory High School 2001 — 2005
West Interactive October 2011 - Present
whush.net September 2012 - December 2013
Solutionary September 2010 - September 2011
LeaseTeam, Inc. October 2009 - May 2010
Hy Vee April 2003 - October 2009
Skills
SQL, Linux, Java, PHP, Databases, Software Development, Testing, VXML, CSS, HTML, Project Management, Programming, Agile Methodologies, JavaScript, Windows, Oracle SQL, Leadership, Application Architecture, IVR
Education
University of Nebraska at Omaha 2005 — 2011
BS, Management Information Systems
Creighton Preparatory High School 2001 — 2005
Fred Potmesil Fred Potmesil's West Interactive Experience 2004 - 2007
Job System Engineer at DTN
Industry Computer Software
Experience
DTN June 2011 - Present
Hotlines, Inc June 2007 - June 2011
West Interactive 2004 - 2007
Techncial Support Inc. 2001 - 2004
Skills
Embedded Systems, C, Linux, C++, Embedded Software, Software Engineering, Software Development, Unix, System Architecture, Java, TCP/IP, Perl, Agile Methodologies, XML, Device Drivers, Testing, Digital Signal..., SQL
Education
University of Nebraska at Omaha
Bachelor's Degree, Computer Science
University of Nebraska at Omaha
Bachelor's degree, Computer Science
DTN June 2011 - Present
Hotlines, Inc June 2007 - June 2011
West Interactive 2004 - 2007
Techncial Support Inc. 2001 - 2004
Skills
Embedded Systems, C, Linux, C++, Embedded Software, Software Engineering, Software Development, Unix, System Architecture, Java, TCP/IP, Perl, Agile Methodologies, XML, Device Drivers, Testing, Digital Signal..., SQL
Education
University of Nebraska at Omaha
Bachelor's Degree, Computer Science
University of Nebraska at Omaha
Bachelor's degree, Computer Science
Rebecca Hinman Rebecca Hinman's West Interactive Experience June 2010 - December 2014
Job Project Administrator at ConAgra
Industry Food Production
Experience
ConAgra Foods December 2014 - Present
West Interactive June 2010 - December 2014
West Interactive January 2005 - June 2010
CSI 2001 - 2004
Skills
IVR, Call Center, Telephony, Vendor Management, Customer Experience, Telecommunications, Account Management, VoIP, Program Management, Call Centers, Outsourcing, Integration, Team Building, Leadership, Wireless, Mobile Devices, Sales Operations, Troubleshooting, Avaya, Unified Communications, Customer Retention, Solution Selling, CTI, SaaS, Customer Satisfaction, Workforce Management, Managed Services, Contact Centers, CRM, Salesforce.com, Data Center, Product Management, Enterprise Software, SIP, Networking, Sales Process, Genesys, Project Management, Telemarketing, Cloud Computing, Direct Sales, Lead Generation, ACD, B2B, Cross-functional Team...
Education
University of Nebraska at Omaha 1996 — 2000
International Studies
Plattsmouth High School
ConAgra Foods December 2014 - Present
West Interactive June 2010 - December 2014
West Interactive January 2005 - June 2010
CSI 2001 - 2004
Skills
IVR, Call Center, Telephony, Vendor Management, Customer Experience, Telecommunications, Account Management, VoIP, Program Management, Call Centers, Outsourcing, Integration, Team Building, Leadership, Wireless, Mobile Devices, Sales Operations, Troubleshooting, Avaya, Unified Communications, Customer Retention, Solution Selling, CTI, SaaS, Customer Satisfaction, Workforce Management, Managed Services, Contact Centers, CRM, Salesforce.com, Data Center, Product Management, Enterprise Software, SIP, Networking, Sales Process, Genesys, Project Management, Telemarketing, Cloud Computing, Direct Sales, Lead Generation, ACD, B2B, Cross-functional Team...
Education
University of Nebraska at Omaha 1996 — 2000
International Studies
Plattsmouth High School
Patrick Lindner Patrick Lindner's West Interactive Experience February 2015 - Present
Job Creative Services Manager at West Interactive
Industry Information Technology and Services
Experience
West Interactive February 2015 - Present
West Interactive April 2013 - February 2015
West Direct, LLC February 2006 - April 2013
Strategy Custom Publishing January 2005 - August 2005
Pearson Prentice Hall August 2001 - July 2004
Skills
VUI Design, Call Center Analytics, Professional Services..., Writing, IVR, Call Center, Telecommunications, Customer Relations, Customer Service, Budgeting, Team Leadership, Competitive Analysis, Process Improvement, Budgets, Project Management, Creative Writing, Technical Writing, News Writing, Return on Investment..., Building Relationships, Creative Services, Creative Solutions, Creative Strategy, Quality Control, Call Centers, Customer Experience, Speech Recognition, Publications, Copywriting, Visio, Telephony, Analysis, Editorial, Sales, Unified Communications, Customer Satisfaction, Leadership, CRM, Vendor Management, Lead Generation, Strategy, Training, Team Building, Solution Selling, Account Management, Customer Retention, Email Marketing, Product Management, Direct Marketing, B2B
Education
University of Nebraska-Lincoln 1996 — 2000
Bachelor's, News Editorial Journalism
Millard South High School 1992 — 1995
General, High School
West Interactive February 2015 - Present
West Interactive April 2013 - February 2015
West Direct, LLC February 2006 - April 2013
Strategy Custom Publishing January 2005 - August 2005
Pearson Prentice Hall August 2001 - July 2004
Skills
VUI Design, Call Center Analytics, Professional Services..., Writing, IVR, Call Center, Telecommunications, Customer Relations, Customer Service, Budgeting, Team Leadership, Competitive Analysis, Process Improvement, Budgets, Project Management, Creative Writing, Technical Writing, News Writing, Return on Investment..., Building Relationships, Creative Services, Creative Solutions, Creative Strategy, Quality Control, Call Centers, Customer Experience, Speech Recognition, Publications, Copywriting, Visio, Telephony, Analysis, Editorial, Sales, Unified Communications, Customer Satisfaction, Leadership, CRM, Vendor Management, Lead Generation, Strategy, Training, Team Building, Solution Selling, Account Management, Customer Retention, Email Marketing, Product Management, Direct Marketing, B2B
Education
University of Nebraska-Lincoln 1996 — 2000
Bachelor's, News Editorial Journalism
Millard South High School 1992 — 1995
General, High School
Emanuel Phillips Jr. Emanuel Phillips Jr.'s West Interactive Experience March 2011 - November 2014
Job Staff Engineer at Global Tel*Link
Industry Information Technology and Services
Experience
Global Tel*Link February 2014 - Present
Retail Technologies, Inc. December 2014 - February 2015
West Interactive March 2011 - November 2014
TeleVox Software August 2008 - February 2011
The University of Alabama System July 2006 - August 2008
FedEx Office July 2003 - July 2006
U.S. House of Representatives May 2003 - July 2003
Skills
Windows 98/ME/XP/7, Mac OS, LAN/WAN, TCP/IP, Camtasia, Adobe CS, Microsoft Office 2007, Microsoft Exchange, DotNetNuke, Microsoft Sharepoint, MS Active Directory, Plesk, MailEnable, Blackboard/WebCT, Search Engine..., HTML, SQL, ASP.NET, Java, CSS, SharePoint, Active Directory, LAN-WAN, Adobe Creative Suite, Web Design, Dreamweaver, Servers, Microsoft Office
Education
University of Alabama
Master of Science, Human Environmental Science; Interactive Technology
University of Alabama
Bachelor of Arts, Interdisciplinary Studies; Interactive Technology
Global Tel*Link February 2014 - Present
Retail Technologies, Inc. December 2014 - February 2015
West Interactive March 2011 - November 2014
TeleVox Software August 2008 - February 2011
The University of Alabama System July 2006 - August 2008
FedEx Office July 2003 - July 2006
U.S. House of Representatives May 2003 - July 2003
Skills
Windows 98/ME/XP/7, Mac OS, LAN/WAN, TCP/IP, Camtasia, Adobe CS, Microsoft Office 2007, Microsoft Exchange, DotNetNuke, Microsoft Sharepoint, MS Active Directory, Plesk, MailEnable, Blackboard/WebCT, Search Engine..., HTML, SQL, ASP.NET, Java, CSS, SharePoint, Active Directory, LAN-WAN, Adobe Creative Suite, Web Design, Dreamweaver, Servers, Microsoft Office
Education
University of Alabama
Master of Science, Human Environmental Science; Interactive Technology
University of Alabama
Bachelor of Arts, Interdisciplinary Studies; Interactive Technology
Lane Rushing Lane Rushing's West Interactive Experience August 2012 - December 2014
Job Product Manager at TeleVox
Industry Telecommunications
Experience
Televox August 2012 - Present
West Interactive August 2012 - December 2014
Software Technology, Inc. 2007 - 2012
Mentor Graphics 2005 - 2007
Konica Minolta Systems Laboratory, Inc. 1997 - 2005
Skills
Agile Methodologies, Requirements Analysis, SharePoint, Visio, SQL, Testing, Requirements Gathering, XML, Visual Studio, Microsoft SQL Server, .NET, Software Development, SDLC, Integration, Product Management, Business Analysis, Software Documentation, Enterprise Software
Education
University of South Alabama 1995 — 1998
Bachelor's degree, Computer Science
High School
Televox August 2012 - Present
West Interactive August 2012 - December 2014
Software Technology, Inc. 2007 - 2012
Mentor Graphics 2005 - 2007
Konica Minolta Systems Laboratory, Inc. 1997 - 2005
Skills
Agile Methodologies, Requirements Analysis, SharePoint, Visio, SQL, Testing, Requirements Gathering, XML, Visual Studio, Microsoft SQL Server, .NET, Software Development, SDLC, Integration, Product Management, Business Analysis, Software Documentation, Enterprise Software
Education
University of South Alabama 1995 — 1998
Bachelor's degree, Computer Science
High School
Jared McAdams's West Interactive Experience August 2008 - July 2010
Job Database Administrator at Club Ready
Industry Information Technology and Services
Experience
ClubReady, Inc May 2015 - Present
Joyce Meyer Ministries March 2013 - May 2015
MDI Achieve July 2010 - January 2013
United States Air Force June 2005 - July 2012
West Interactive August 2008 - July 2010
Skills
Outlook, Microsoft Office, PowerPoint, Photoshop, Windows, Microsoft Excel, Customer Service, Microsoft Word, Visio, Team Leadership, System Administration, SharePoint, C++, Data Warehousing, Project Management, Software Documentation, HTML, SQL, Java, Troubleshooting, Business Analysis, Data Analysis, Access, Web Design, Analysis, Databases, C#, JavaScript, Visual Basic, T-SQL, Microsoft SQL Server, Management, Testing, Visual Studio, SDLC, Leadership
Education
University of Missouri-Saint Louis 2011 — 2014
ClubReady, Inc May 2015 - Present
Joyce Meyer Ministries March 2013 - May 2015
MDI Achieve July 2010 - January 2013
United States Air Force June 2005 - July 2012
West Interactive August 2008 - July 2010
Skills
Outlook, Microsoft Office, PowerPoint, Photoshop, Windows, Microsoft Excel, Customer Service, Microsoft Word, Visio, Team Leadership, System Administration, SharePoint, C++, Data Warehousing, Project Management, Software Documentation, HTML, SQL, Java, Troubleshooting, Business Analysis, Data Analysis, Access, Web Design, Analysis, Databases, C#, JavaScript, Visual Basic, T-SQL, Microsoft SQL Server, Management, Testing, Visual Studio, SDLC, Leadership
Education
University of Missouri-Saint Louis 2011 — 2014
Beverly Carlson Beverly Carlson's West Interactive Experience April 2014 - Present
Job Division Director, Information Security
Industry Telecommunications
Experience
West Interactive April 2014 - Present
Nelnet June 2010 - September 2013
West Corporation June 2009 - May 2010
KPMG LLP October 2007 - March 2009
KPMG LLP August 2003 - October 2007
KPMG LLP July 2002 - August 2003
Arthur Anderson 2002 - 2002
US Army February 1999 - June 2000
US Army January 1996 - February 1999
Skills
IT Audit, Sarbanes-Oxley Act, Internal Audit, Internal Controls, Enterprise Risk..., Risk Management, CISA, SSAE16, FISCAM, Security Audits, Physical Security, Security Clearance, Disaster Recovery, NIST 800-53, Risk Assessment, Auditing, SAS70, Vendor Management, Financial Reporting, SSAE 16, Business Process, Training, Security, Financial Analysis, Data Center, Project Management, Operational Risk, IT Risk Management, Financial Risk, Information Technology, PCI DSS, Sarbanes-Oxley, Business Continuity..., SOX 404, ISO 27001, External Audit, Information Security..., Governance, Business Continuity, COBIT
Education
University of Nebraska at Omaha 2000 — 2002
Bachelor of Science, Business Administration
University of Jamestown 1993 — 1995
Worland High School
West Interactive April 2014 - Present
Nelnet June 2010 - September 2013
West Corporation June 2009 - May 2010
KPMG LLP October 2007 - March 2009
KPMG LLP August 2003 - October 2007
KPMG LLP July 2002 - August 2003
Arthur Anderson 2002 - 2002
US Army February 1999 - June 2000
US Army January 1996 - February 1999
Skills
IT Audit, Sarbanes-Oxley Act, Internal Audit, Internal Controls, Enterprise Risk..., Risk Management, CISA, SSAE16, FISCAM, Security Audits, Physical Security, Security Clearance, Disaster Recovery, NIST 800-53, Risk Assessment, Auditing, SAS70, Vendor Management, Financial Reporting, SSAE 16, Business Process, Training, Security, Financial Analysis, Data Center, Project Management, Operational Risk, IT Risk Management, Financial Risk, Information Technology, PCI DSS, Sarbanes-Oxley, Business Continuity..., SOX 404, ISO 27001, External Audit, Information Security..., Governance, Business Continuity, COBIT
Education
University of Nebraska at Omaha 2000 — 2002
Bachelor of Science, Business Administration
University of Jamestown 1993 — 1995
Worland High School
Krisann Lucrezi's West Interactive Experience April 2006 - April 2008
Job Delivering the Best Desktop Experience to over 7 million people worldwide.
Industry Information Technology and Services
Experience
AppSense January 2015 - Present
iQ Solutions Group, LLC. October 2013 - December 2014
RADVISION May 2008 - October 2013
West Interactive April 2006 - April 2008
West Notifications Group 2006 - 2008
Fiberlink Communications 2001 - 2006
CompuServe 2000 - 2001
CompuServe Network Services 1992 - 1994
Skills
Account Management, Telecommunications, Sales Management, Channel, Video Conferencing, VoIP, Selling, Professional Services, Unified Communications, SaaS, Solution Selling, Telepresence, Sales, Leadership, Relationship Management, Information Technology, Customer Service, Visual Communication, Sales Process, Channel Partners, Cloud Computing, Managed Services
Education
The Ohio State University - The Max M. Fisher College of Business 1983 — 1988
BSBA, Business/International Business
Riverside High School 1980 — 1983
High School Diploma, College Preparatory and Business Administration
AppSense January 2015 - Present
iQ Solutions Group, LLC. October 2013 - December 2014
RADVISION May 2008 - October 2013
West Interactive April 2006 - April 2008
West Notifications Group 2006 - 2008
Fiberlink Communications 2001 - 2006
CompuServe 2000 - 2001
CompuServe Network Services 1992 - 1994
Skills
Account Management, Telecommunications, Sales Management, Channel, Video Conferencing, VoIP, Selling, Professional Services, Unified Communications, SaaS, Solution Selling, Telepresence, Sales, Leadership, Relationship Management, Information Technology, Customer Service, Visual Communication, Sales Process, Channel Partners, Cloud Computing, Managed Services
Education
The Ohio State University - The Max M. Fisher College of Business 1983 — 1988
BSBA, Business/International Business
Riverside High School 1980 — 1983
High School Diploma, College Preparatory and Business Administration
Margie Kucks Margie Kucks's West Interactive Experience 1997 - Present
Job Account Manager at Alorica
Industry Telecommunications
Experience
West Corporation June 1997 - Present
West Interactive 1997 - Present
First Data Corp February 1996 - March 1997
Firstier Bank March 1985 - February 1996
Skills
Customer Service, Team Building, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Teaching, Strategic Planning, Payroll, Management, Training, Project Management, Social Media Marketing, Leadership, Customer Satisfaction, Event Planning, Marketing, Account Management, Team Leadership
Education
University of Nebraska at Omaha 1975 — 1976
Did not graduate, Business Administration and Management, General
University of Nebraska at Omaha
Business Administration and Management, General
West Corporation June 1997 - Present
West Interactive 1997 - Present
First Data Corp February 1996 - March 1997
Firstier Bank March 1985 - February 1996
Skills
Customer Service, Team Building, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Teaching, Strategic Planning, Payroll, Management, Training, Project Management, Social Media Marketing, Leadership, Customer Satisfaction, Event Planning, Marketing, Account Management, Team Leadership
Education
University of Nebraska at Omaha 1975 — 1976
Did not graduate, Business Administration and Management, General
University of Nebraska at Omaha
Business Administration and Management, General
Terry Olson Terry Olson's West Interactive Experience 1993 - May 2010
Job Speech Operations Manager West Corp.
Industry Telecommunications
Experience
West Corp. 2013 - Present
Soul Dawg 1998 - Present
West Corporation. July 2010 - August 2013
West Interactive 1993 - May 2010
n/a 1991 - 1993
Skills
Music, Audio Engineering, Guitar, Band, Guitarist, Social Media, Video Production, Social Media Marketing, Social Networking, Video, Video Editing, Editing, Event Planning, Telecommunications, IVR, Copywriting, Email Marketing, Management, Advertising, Web Design, Online Marketing, Customer Experience, Direct Marketing, CRM, Call Centers, Process Improvement, Vendor Management
Education
University of Nebraska-Lincoln 1983 — 1992
Accounting
University of Nebraska - Lincoln
BS, Accounting
West Corp. 2013 - Present
Soul Dawg 1998 - Present
West Corporation. July 2010 - August 2013
West Interactive 1993 - May 2010
n/a 1991 - 1993
Skills
Music, Audio Engineering, Guitar, Band, Guitarist, Social Media, Video Production, Social Media Marketing, Social Networking, Video, Video Editing, Editing, Event Planning, Telecommunications, IVR, Copywriting, Email Marketing, Management, Advertising, Web Design, Online Marketing, Customer Experience, Direct Marketing, CRM, Call Centers, Process Improvement, Vendor Management
Education
University of Nebraska-Lincoln 1983 — 1992
Accounting
University of Nebraska - Lincoln
BS, Accounting
Dan Pfeifer Dan Pfeifer's West Interactive Experience June 2009 - October 2010
Job Systems Analyst at ConAgra Foods
Industry Food Production
Experience
ConAgra Foods October 2010 - Present
West Interactive June 2009 - October 2010
Skills
Microsoft SQL Server, Cransoft, Data Migration, Microsoft Office, SAP R/3
Education
University of Nebraska at Omaha 2010 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.722
University of Nebraska at Omaha 2005 — 2009
Bachelor of Science (B.S.), Management Information Systems, General, 3.407
ConAgra Foods October 2010 - Present
West Interactive June 2009 - October 2010
Skills
Microsoft SQL Server, Cransoft, Data Migration, Microsoft Office, SAP R/3
Education
University of Nebraska at Omaha 2010 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.722
University of Nebraska at Omaha 2005 — 2009
Bachelor of Science (B.S.), Management Information Systems, General, 3.407
Dusan Nedeljkovic Dusan Nedeljkovic's West Interactive Experience October 1997 - October 1998
Job CAD
Industry Information Technology and Services
Experience
i-TEN Associates May 2015 - Present
Convergys November 1998 - January 2013
West Interactive October 1997 - October 1998
OCLC July 1988 - June 1995
Skills
Eclipse, VXML, Java, SQL, C, HTML, JavaScript, Audium Builder, Pearl, Revit, AutoCAD Architecture, SketchUp
Education
Portland Community College 2013 — 2015
Associate's Degree, Architectural Design and Drafting, 4.0
The Ohio State University 1982 — 1987
Computer Science
i-TEN Associates May 2015 - Present
Convergys November 1998 - January 2013
West Interactive October 1997 - October 1998
OCLC July 1988 - June 1995
Skills
Eclipse, VXML, Java, SQL, C, HTML, JavaScript, Audium Builder, Pearl, Revit, AutoCAD Architecture, SketchUp
Education
Portland Community College 2013 — 2015
Associate's Degree, Architectural Design and Drafting, 4.0
The Ohio State University 1982 — 1987
Computer Science
Daniel Geiselman Daniel Geiselman's West Interactive Experience February 2007 - November 2011
Job Systems Analyst at MACC
Industry Information Technology and Services
Experience
Mutual of Omaha May 2015 - Present
MACC November 2012 - May 2015
LovelySkin.com 2011 - 2012
West Interactive February 2007 - November 2011
PayPal June 2009 - July 2010
Paxus August 2006 - December 2006
Hallmark Data Systems September 2005 - July 2006
QuikServe Solutions June 1999 - July 2005
Skills
PHP, C#, C++, Microsoft SQL Server, Visual Studio, Visual Basic, TCL, ASP, ASP.NET MVC, Perl, HTML, CSS, HTML emails, Virtual Servers, Virtual PC, VMware Player, Linux, Windows, Informix, JavaScript, jQuery, MySQL, XML, Web Services, Troubleshooting, CVS, T-SQL, SOAP, Apache, IIS, Stored Procedures, AJAX, Software Design
Education
University of Nebraska at Omaha 1998 — 2003
Bachelor of Science (B.S.), Computer Science
Mutual of Omaha May 2015 - Present
MACC November 2012 - May 2015
LovelySkin.com 2011 - 2012
West Interactive February 2007 - November 2011
PayPal June 2009 - July 2010
Paxus August 2006 - December 2006
Hallmark Data Systems September 2005 - July 2006
QuikServe Solutions June 1999 - July 2005
Skills
PHP, C#, C++, Microsoft SQL Server, Visual Studio, Visual Basic, TCL, ASP, ASP.NET MVC, Perl, HTML, CSS, HTML emails, Virtual Servers, Virtual PC, VMware Player, Linux, Windows, Informix, JavaScript, jQuery, MySQL, XML, Web Services, Troubleshooting, CVS, T-SQL, SOAP, Apache, IIS, Stored Procedures, AJAX, Software Design
Education
University of Nebraska at Omaha 1998 — 2003
Bachelor of Science (B.S.), Computer Science
Lisa Brink's West Interactive Experience July 2013 - Present
Job Strategic. Marketing Leader. Change Catalyst
Industry Marketing and Advertising
Experience
Seldin Company August 2015 - Present
West Interactive July 2013 - Present
Seldin Company 2015 - 2015
Tigerpaw Software March 2011 - July 2013
Celebrate CB 2003 - 2011
National Multiple Sclerosis Society- NE October 2007 - December 2010
Girl Scouts- Nishnabotna April 2006 - October 2007
NDS Nutrition March 2005 - January 2006
Omnium Worldwide January 2001 - March 2005
Priority Data November 1999 - January 2001
Skills
Strategic Partnerships, Strategy, Strategic Planning, Leadership, Team Building, Marketing Strategy, Marketing, CRM, Management, Nonprofits, Public Relations, Product Development, Team Leadership, Cross-functional Team..., Project Management, Marketing Communications, Customer Service, Community Outreach, Sales, Advertising, Non-profits, Budgets, Problem Solving, Product Marketing, Public Speaking, Time Management, Social Media Marketing, Grant Writing, Event Management, Process Improvement, Sales Process, Sales Management, Lead Generation, Account Management, Online Advertising, Entrepreneurship, Corporate Communications, New Business Development, Email Marketing, Fundraising, Online Marketing, Social Networking, Trade Shows, Change Management, Writing, Negotiation, Human Resources, Continuous Improvement, Key Performance..., Organizational...
Education
University of Iowa 1986 — 1990
BA, Marketing/Marketing Management, General
Abraham Lincoln High School 1982 — 1986
Seldin Company August 2015 - Present
West Interactive July 2013 - Present
Seldin Company 2015 - 2015
Tigerpaw Software March 2011 - July 2013
Celebrate CB 2003 - 2011
National Multiple Sclerosis Society- NE October 2007 - December 2010
Girl Scouts- Nishnabotna April 2006 - October 2007
NDS Nutrition March 2005 - January 2006
Omnium Worldwide January 2001 - March 2005
Priority Data November 1999 - January 2001
Skills
Strategic Partnerships, Strategy, Strategic Planning, Leadership, Team Building, Marketing Strategy, Marketing, CRM, Management, Nonprofits, Public Relations, Product Development, Team Leadership, Cross-functional Team..., Project Management, Marketing Communications, Customer Service, Community Outreach, Sales, Advertising, Non-profits, Budgets, Problem Solving, Product Marketing, Public Speaking, Time Management, Social Media Marketing, Grant Writing, Event Management, Process Improvement, Sales Process, Sales Management, Lead Generation, Account Management, Online Advertising, Entrepreneurship, Corporate Communications, New Business Development, Email Marketing, Fundraising, Online Marketing, Social Networking, Trade Shows, Change Management, Writing, Negotiation, Human Resources, Continuous Improvement, Key Performance..., Organizational...
Education
University of Iowa 1986 — 1990
BA, Marketing/Marketing Management, General
Abraham Lincoln High School 1982 — 1986
Jill Sweeney Jill Sweeney's West Interactive Experience January 2012 - August 2013
Job Information Services Manager at West Corporation
Industry Telecommunications
Experience
West Corporation July 2015 - Present
West Corporation January 2015 - July 2015
CSG International March 2014 - January 2015
West Corporation August 2013 - March 2014
West Interactive January 2012 - August 2013
West Interactive January 2010 - January 2012
West Interactive May 2007 - January 2010
Skills
Product Marketing, Product Lifecycle..., Competitive Analysis, Telecommunications, Product Requirements, Product Development, Go-to-market Strategy, Business Strategy, Business Analysis, IVR, Trend Analysis, Written & Oral..., Data Analysis, Product Management, Market Research, Cross-functional Team..., Management, Integration, Business Process, Enterprise Software, SaaS, Mobile Devices, CRM, Product Launch, Business Development, Vendor Management, Process Improvement, Call Centers, Personal Development
Education
University of Nebraska at Omaha 1996 — 2001
Bachelor of Arts (B.A.), Political Science and Government
West Corporation July 2015 - Present
West Corporation January 2015 - July 2015
CSG International March 2014 - January 2015
West Corporation August 2013 - March 2014
West Interactive January 2012 - August 2013
West Interactive January 2010 - January 2012
West Interactive May 2007 - January 2010
Skills
Product Marketing, Product Lifecycle..., Competitive Analysis, Telecommunications, Product Requirements, Product Development, Go-to-market Strategy, Business Strategy, Business Analysis, IVR, Trend Analysis, Written & Oral..., Data Analysis, Product Management, Market Research, Cross-functional Team..., Management, Integration, Business Process, Enterprise Software, SaaS, Mobile Devices, CRM, Product Launch, Business Development, Vendor Management, Process Improvement, Call Centers, Personal Development
Education
University of Nebraska at Omaha 1996 — 2001
Bachelor of Arts (B.A.), Political Science and Government
Scott Cooke Scott Cooke's West Interactive Experience July 2009 - January 2013
Job Enterprise Architect at Genesys
Industry Information Technology and Services
Experience
Genesys April 2015 - Present
Genesys January 2013 - April 2015
West Interactive July 2009 - January 2013
Sprint Nextel August 2005 - March 2009
Sprint January 2002 - August 2005
Sprint January 2000 - January 2002
Sprint January 1998 - January 2000
Sprint November 1996 - January 1998
Skills
Call Routing, IVR, CTI, Genesys, Cisco ICM, Cisco Call Manager, SIP, Workforce Management, Quality Management, Avaya, Telephony, Managed Services, Cloud Computing, Product Development, Program Management, Solution Architecture, ACD, Cisco Technologies, SaaS, Global Business..., Integration Architecture, Mergers, International Project..., Expatriate Management, Platform Architecture, Unified Communications, APAC, LATAM, Emerging Technologies, Vendor Management, Telecommunications, Professional Services, Contact Centers, Call Centers, Business Process, CRM, Business Intelligence, WAN, Testing, Routing, Networking, Pre-sales, System Deployment, Switches, IP, Wireless, Data Center, MPLS, Enterprise Software, Customer Experience
Education
The George Washington University - School of Business 1996 — 1998
Master of Science, Certificate in Project Management
Concordia University
Bachelor of Science, Computer Science
Genesys April 2015 - Present
Genesys January 2013 - April 2015
West Interactive July 2009 - January 2013
Sprint Nextel August 2005 - March 2009
Sprint January 2002 - August 2005
Sprint January 2000 - January 2002
Sprint January 1998 - January 2000
Sprint November 1996 - January 1998
Skills
Call Routing, IVR, CTI, Genesys, Cisco ICM, Cisco Call Manager, SIP, Workforce Management, Quality Management, Avaya, Telephony, Managed Services, Cloud Computing, Product Development, Program Management, Solution Architecture, ACD, Cisco Technologies, SaaS, Global Business..., Integration Architecture, Mergers, International Project..., Expatriate Management, Platform Architecture, Unified Communications, APAC, LATAM, Emerging Technologies, Vendor Management, Telecommunications, Professional Services, Contact Centers, Call Centers, Business Process, CRM, Business Intelligence, WAN, Testing, Routing, Networking, Pre-sales, System Deployment, Switches, IP, Wireless, Data Center, MPLS, Enterprise Software, Customer Experience
Education
The George Washington University - School of Business 1996 — 1998
Master of Science, Certificate in Project Management
Concordia University
Bachelor of Science, Computer Science
Norman Kromberg's West Interactive Experience July 2009 - July 2010
Job Vice President, Global Information Security at ACI Worldwide
Industry Information Technology and Services
Experience
ACI Worldwide July 2012 - Present
Alliance Data July 2010 - July 2012
West Interactive July 2009 - July 2010
West Interactive November 2007 - July 2009
Acxiom Corporation November 2004 - September 2007
BKD LLP August 2004 - November 2004
Ameritrade May 2004 - July 2004
First Data Corporation February 1996 - April 2004
First National Bank of Omaha October 1995 - February 1996
FirsTier Financial June 1994 - October 1995
Skills
Information Technology..., Security, IT Strategy, COBIT, ITIL, Compliance, Governance, Risk Assessment, Testing, Offshore Management, FFIEC, Risk Mitigation, IT Governance, SOX, CISA, HIPAA, SAS70, Information Security..., Compliance Management, Business Continuity, Risk Management, Business Process..., Outsourcing, PCI DSS, Disaster Recovery, Process Improvement, IT Risk, PMO, Vendor Management, Audit, Enterprise Risk..., ISO 27001, Information Security..., IT Management, Project Portfolio..., Data Security, Data Privacy, Risk Analysis, IT Outsourcing, Security Audits, Compliance Audits, Security Awareness, Operational Risk..., Internal Audit, Application Security, Database Security, Computer Security, Information Security, Auditing, Sarbanes-Oxley Act
Education
University of Nebraska-Lincoln 1981 — 1985
BS, Finance and Management
ACI Worldwide July 2012 - Present
Alliance Data July 2010 - July 2012
West Interactive July 2009 - July 2010
West Interactive November 2007 - July 2009
Acxiom Corporation November 2004 - September 2007
BKD LLP August 2004 - November 2004
Ameritrade May 2004 - July 2004
First Data Corporation February 1996 - April 2004
First National Bank of Omaha October 1995 - February 1996
FirsTier Financial June 1994 - October 1995
Skills
Information Technology..., Security, IT Strategy, COBIT, ITIL, Compliance, Governance, Risk Assessment, Testing, Offshore Management, FFIEC, Risk Mitigation, IT Governance, SOX, CISA, HIPAA, SAS70, Information Security..., Compliance Management, Business Continuity, Risk Management, Business Process..., Outsourcing, PCI DSS, Disaster Recovery, Process Improvement, IT Risk, PMO, Vendor Management, Audit, Enterprise Risk..., ISO 27001, Information Security..., IT Management, Project Portfolio..., Data Security, Data Privacy, Risk Analysis, IT Outsourcing, Security Audits, Compliance Audits, Security Awareness, Operational Risk..., Internal Audit, Application Security, Database Security, Computer Security, Information Security, Auditing, Sarbanes-Oxley Act
Education
University of Nebraska-Lincoln 1981 — 1985
BS, Finance and Management
Lori Collins's West Interactive Experience May 2014 - October 2014
Job
Industry Financial Services
Experience
Synchrony Financial October 2014 - Present
West Interactive May 2014 - October 2014
First Data Corporation March 2011 - November 2013
First Data Corporation April 2007 - February 2011
Election Systems & Software February 2006 - April 2007
First Data Resources August 1997 - January 2006
First Data Corporation March 1988 - August 1997
First Data Corporation August 1986 - March 1988
Skills
Credit Cards, Financial Services, Banking, Payments, Credit, Call Centers, Relationship Management, Payment Card Processing, Risk Management, Business Analysis, Portfolio Management, Financial Analysis, Management, Start-ups, Leadership, CRM, Process Improvement, Vendor Management, Project Management, SDLC
Education
University of Nebraska at Omaha 1975 — 1979
Bachelor of Science (BS), Marketing and Mangement
Synchrony Financial October 2014 - Present
West Interactive May 2014 - October 2014
First Data Corporation March 2011 - November 2013
First Data Corporation April 2007 - February 2011
Election Systems & Software February 2006 - April 2007
First Data Resources August 1997 - January 2006
First Data Corporation March 1988 - August 1997
First Data Corporation August 1986 - March 1988
Skills
Credit Cards, Financial Services, Banking, Payments, Credit, Call Centers, Relationship Management, Payment Card Processing, Risk Management, Business Analysis, Portfolio Management, Financial Analysis, Management, Start-ups, Leadership, CRM, Process Improvement, Vendor Management, Project Management, SDLC
Education
University of Nebraska at Omaha 1975 — 1979
Bachelor of Science (BS), Marketing and Mangement
Brian Dodson's West Interactive Experience June 2005 - February 2008
Job
Industry Information Services
Experience
CVS Health July 2014 - Present
CVS Caremark Corporation September 2013 - July 2014
CVS Caremark Corporation October 2012 - September 2013
West Corporation February 2008 - August 2012
West Interactive June 2005 - February 2008
West Interactive March 2004 - June 2005
West Interactive March 2003 - March 2004
West Interactive June 2002 - March 2003
VistaCare January 2001 - March 2002
Caremark July 1993 - January 2001
Skills
Vendor Management, SDLC, Call Center, IVR, Process Improvement, Business Analysis, Program Management, IT Management, Project Management, IT Strategy, Disaster Recovery, Integration, Data Center, Telecommunications, Management, PMP, Call Centers, Project Portfolio..., CRM, Enterprise Architecture, Business Intelligence
Education
University of Phoenix 1998 — 2000
MBA
University of Nebraska at Kearney 1984 — 1989
BS
CVS Health July 2014 - Present
CVS Caremark Corporation September 2013 - July 2014
CVS Caremark Corporation October 2012 - September 2013
West Corporation February 2008 - August 2012
West Interactive June 2005 - February 2008
West Interactive March 2004 - June 2005
West Interactive March 2003 - March 2004
West Interactive June 2002 - March 2003
VistaCare January 2001 - March 2002
Caremark July 1993 - January 2001
Skills
Vendor Management, SDLC, Call Center, IVR, Process Improvement, Business Analysis, Program Management, IT Management, Project Management, IT Strategy, Disaster Recovery, Integration, Data Center, Telecommunications, Management, PMP, Call Centers, Project Portfolio..., CRM, Enterprise Architecture, Business Intelligence
Education
University of Phoenix 1998 — 2000
MBA
University of Nebraska at Kearney 1984 — 1989
BS
Rachel Roberts-Nicholas, PMP's West Interactive Experience 2003 - 2004
Job IT Project Manager at First National Technology Solutions
Industry Information Services
Experience
First National Technology Solutions September 2010 - Present
West Corporation June 2006 - September 2010
West Corporation October 2004 - June 2006
West Interactive 2003 - 2004
Skills
Vendor Management, Virtualization, Data Center, Business Analysis, Disaster Recovery, Call Centers, VMware, Call Center, IT Management, Troubleshooting, IVR, SDLC, Process Improvement, Servers, Outsourcing, Visio, Account Management, Software Project..., Team Building, Microsoft SQL Server, Active Directory, Windows Server, Telecommunications, Cisco Technologies, Security, Project Management, VoIP, ITIL, Integration, Cloud Computing, Requirements Analysis, DNS, SharePoint, Enterprise Architecture, Information Security, Network Security, System Administration, Firewalls, VPN, Software Documentation, Citrix, TCP/IP, Business Continuity, Unix, SaaS, PMP, Microsoft Exchange, IT Strategy, Enterprise Software, Switches
Education
University of Nebraska at Omaha 1996 — 2000
BA, English and French
First National Technology Solutions September 2010 - Present
West Corporation June 2006 - September 2010
West Corporation October 2004 - June 2006
West Interactive 2003 - 2004
Skills
Vendor Management, Virtualization, Data Center, Business Analysis, Disaster Recovery, Call Centers, VMware, Call Center, IT Management, Troubleshooting, IVR, SDLC, Process Improvement, Servers, Outsourcing, Visio, Account Management, Software Project..., Team Building, Microsoft SQL Server, Active Directory, Windows Server, Telecommunications, Cisco Technologies, Security, Project Management, VoIP, ITIL, Integration, Cloud Computing, Requirements Analysis, DNS, SharePoint, Enterprise Architecture, Information Security, Network Security, System Administration, Firewalls, VPN, Software Documentation, Citrix, TCP/IP, Business Continuity, Unix, SaaS, PMP, Microsoft Exchange, IT Strategy, Enterprise Software, Switches
Education
University of Nebraska at Omaha 1996 — 2000
BA, English and French
Jason Wamberg's West Interactive Experience July 2011 - October 2012
Job Software Engineer at TEKsystems
Industry Computer Software
Experience
TEKsystems January 2015 - Present
Oriental Trading Company May 2013 - January 2015
TEKsystems December 2012 - April 2013
West Interactive July 2011 - October 2012
Sogeti June 2010 - July 2011
Indepedent Consultant January 2009 - June 2010
MSI Systems Integrators February 2007 - January 2009
Kriz-Davis Co June 2004 - February 2007
Skills
XML, SDLC, Requirements Analysis, Web Services, SQL, Agile Methodologies, Java, Software Development, Integration, Websphere, SOA, Java Enterprise Edition, HTML, JavaScript, WebSphere Portal
Education
Southeast Community College 2003 — 2004
Associate of Applied Science, Computer Programming
TEKsystems January 2015 - Present
Oriental Trading Company May 2013 - January 2015
TEKsystems December 2012 - April 2013
West Interactive July 2011 - October 2012
Sogeti June 2010 - July 2011
Indepedent Consultant January 2009 - June 2010
MSI Systems Integrators February 2007 - January 2009
Kriz-Davis Co June 2004 - February 2007
Skills
XML, SDLC, Requirements Analysis, Web Services, SQL, Agile Methodologies, Java, Software Development, Integration, Websphere, SOA, Java Enterprise Edition, HTML, JavaScript, WebSphere Portal
Education
Southeast Community College 2003 — 2004
Associate of Applied Science, Computer Programming
Stan Miles's West Interactive Experience 2008 - 2008
Job SENIOR QA/ANALYST at Wausau Financial Systems
Industry Information Technology and Services
Experience
Wausau Financial Systems May 2012 - Present
Wausau Financial Services for CRI April 2012 - October 2012
Corelink Solutions October 2011 - April 2012
Oriental Trading Company 2009 - October 2011
ASC Information Technology May 2008 - October 2010
ASCIT 2005 - October 2010
Client Resources, Inc. 2010 - 2010
West Interactive 2008 - 2008
West Corporation 2008 - 2008
The Home Depot 2007 - 2008
Skills
Java, JavaScript, Java Applets, Agile Methodologies, Databases, Microsoft SQL Server, SQL, XML, SDLC, DB2, C#, Project Management, Testing, Requirements Analysis, Quality Assurance, .NET, Visio, ASP.NET, Visual Studio, AJAX, Business Analysis, SharePoint, Database Design, TFS, Integration, Software Development, Eclipse, Business Intelligence, COBOL, Web Applications
Education
Metro Community College 2010 — 2011
Working on BS Dgree, Information Technology
Southeast Community College 1988 — 1989
Associates of Applied Science, Information Technology
Wausau Financial Systems May 2012 - Present
Wausau Financial Services for CRI April 2012 - October 2012
Corelink Solutions October 2011 - April 2012
Oriental Trading Company 2009 - October 2011
ASC Information Technology May 2008 - October 2010
ASCIT 2005 - October 2010
Client Resources, Inc. 2010 - 2010
West Interactive 2008 - 2008
West Corporation 2008 - 2008
The Home Depot 2007 - 2008
Skills
Java, JavaScript, Java Applets, Agile Methodologies, Databases, Microsoft SQL Server, SQL, XML, SDLC, DB2, C#, Project Management, Testing, Requirements Analysis, Quality Assurance, .NET, Visio, ASP.NET, Visual Studio, AJAX, Business Analysis, SharePoint, Database Design, TFS, Integration, Software Development, Eclipse, Business Intelligence, COBOL, Web Applications
Education
Metro Community College 2010 — 2011
Working on BS Dgree, Information Technology
Southeast Community College 1988 — 1989
Associates of Applied Science, Information Technology
Jacquie Gines, CSM, BA, PM's West Interactive Experience 2010 - 2010
Job Senior Project Manager at Northern Natural Gas
Industry Information Technology and Services
Experience
Quintessential Media Group (QMG) January 1993 - Present
Modis 2011 - June 2013
Northern Natural Gas June 2012 - June 2013
TD Ameritrade October 2011 - May 2012
Home Instead Senior Care March 2011 - September 2011
Home Instead Senior Care 2011 - 2011
ACI Worldwide 2010 - 2011
QCI 2010 - 2011
Blue Cross and Blue Shield of Nebraska 2010 - 2010
West Interactive 2010 - 2010
Skills
SharePoint, Visio, Lotus Notes, Dreamweaver, MS Project, FrontPage, PHP, MySQL, DHTML, Flash, JIRA, Camtasia, COBOL, Quality Center, Joomla, Adobe Fireworks, SDLC, Software Development..., Captivate, Photoshop, Software Documentation, SQL, Agile Methodologies, Databases, Business Analysis, Requirements Gathering, Scrum, Project Management, Requirements Analysis, Windows
Education
Regent University 1994 — 1995
M.A. in Management, Media Management
University of Nebraska-Lincoln 1988 — 1992
BS in Education, Mathematics Secondary Education, Coaching
Quintessential Media Group (QMG) January 1993 - Present
Modis 2011 - June 2013
Northern Natural Gas June 2012 - June 2013
TD Ameritrade October 2011 - May 2012
Home Instead Senior Care March 2011 - September 2011
Home Instead Senior Care 2011 - 2011
ACI Worldwide 2010 - 2011
QCI 2010 - 2011
Blue Cross and Blue Shield of Nebraska 2010 - 2010
West Interactive 2010 - 2010
Skills
SharePoint, Visio, Lotus Notes, Dreamweaver, MS Project, FrontPage, PHP, MySQL, DHTML, Flash, JIRA, Camtasia, COBOL, Quality Center, Joomla, Adobe Fireworks, SDLC, Software Development..., Captivate, Photoshop, Software Documentation, SQL, Agile Methodologies, Databases, Business Analysis, Requirements Gathering, Scrum, Project Management, Requirements Analysis, Windows
Education
Regent University 1994 — 1995
M.A. in Management, Media Management
University of Nebraska-Lincoln 1988 — 1992
BS in Education, Mathematics Secondary Education, Coaching
Anne Mackie's West Interactive Experience December 2014 - Present
Job Jane of many trades & Jack of all that
Industry Information Technology and Services
Experience
West Interactive December 2014 - Present
AnneXed Company 1996 - 2014
Ericsson 2009 - 2012
Sprint Nextel 2007 - 2009
Saepio Technologies 2006 - 2006
VML 2004 - 2005
NiSource 2001 - 2002
Trabon 1997 - 1998
Skills
User Interface Design, Telecommunications, SharePoint, CDMA, Process Improvement, Software Documentation, Project Management, Technical Writing, Visio, Web Design, Access, Wireless, Management, Social Media, Customer Service, Computer Network..., Troubleshooting, Editing, Graphic Design, Windows, Advertising, Content Management, Research, Creative Writing, Web Editing, Communication Skills, Adobe, Web Applications, Marketing, Text Editing, Entrepreneurship, Start-ups, Disaster Recovery, Event Planning, Mac OS, Solaris, InDesign, QuickBooks, Lotus Notes, Internal Communications, Strategic Communications, Program Management, Business Analysis, Networking, IVR, Vignette, Wireline, Issue Resolution, Vendor Management, Training
Education
University of Missouri-Columbia
Bachelor of Arts (B.A.), English Language and Literature, General
West Interactive December 2014 - Present
AnneXed Company 1996 - 2014
Ericsson 2009 - 2012
Sprint Nextel 2007 - 2009
Saepio Technologies 2006 - 2006
VML 2004 - 2005
NiSource 2001 - 2002
Trabon 1997 - 1998
Skills
User Interface Design, Telecommunications, SharePoint, CDMA, Process Improvement, Software Documentation, Project Management, Technical Writing, Visio, Web Design, Access, Wireless, Management, Social Media, Customer Service, Computer Network..., Troubleshooting, Editing, Graphic Design, Windows, Advertising, Content Management, Research, Creative Writing, Web Editing, Communication Skills, Adobe, Web Applications, Marketing, Text Editing, Entrepreneurship, Start-ups, Disaster Recovery, Event Planning, Mac OS, Solaris, InDesign, QuickBooks, Lotus Notes, Internal Communications, Strategic Communications, Program Management, Business Analysis, Networking, IVR, Vignette, Wireline, Issue Resolution, Vendor Management, Training
Education
University of Missouri-Columbia
Bachelor of Arts (B.A.), English Language and Literature, General
Mark White, PMP's West Interactive Experience March 1996 - August 1996
Job Manager Interline Marketing at Union Pacific Railroad
Industry Transportation/Trucking/Railroad
Experience
Union Pacific Railroad June 2009 - Present
Union Pacific Railroad November 2005 - June 2009
Union Pacific Railroad October 1999 - November 2005
Union Pacific Railroad July 1998 - September 1999
Union Pacific Railroad September 1996 - June 1998
West Interactive March 1996 - August 1996
Cox Communications November 1991 - January 1996
Skills
Troubleshooting, Process Improvement, Unix, Project Planning, Visio, SQL, Analysis, MS Project, Business Analysis, Perl, PMP, Problem Solving, Certified Project..., Data Mining, Unix Shell Scripting, Wireless Networking, ISO standards, Innovative Problem..., Planning
Education
University of Nebraska at Omaha 2000 — 2003
Masters, Management Information Systems
University of Nebraska at Omaha 1990 — 1996
Bachlors, Management Information Systems
Union Pacific Railroad June 2009 - Present
Union Pacific Railroad November 2005 - June 2009
Union Pacific Railroad October 1999 - November 2005
Union Pacific Railroad July 1998 - September 1999
Union Pacific Railroad September 1996 - June 1998
West Interactive March 1996 - August 1996
Cox Communications November 1991 - January 1996
Skills
Troubleshooting, Process Improvement, Unix, Project Planning, Visio, SQL, Analysis, MS Project, Business Analysis, Perl, PMP, Problem Solving, Certified Project..., Data Mining, Unix Shell Scripting, Wireless Networking, ISO standards, Innovative Problem..., Planning
Education
University of Nebraska at Omaha 2000 — 2003
Masters, Management Information Systems
University of Nebraska at Omaha 1990 — 1996
Bachlors, Management Information Systems
Matthew Panaccione's West Interactive Experience June 2010 - Present
Job Sales Engineer at West Interactive
Industry Computer Software
Experience
West Interactive June 2010 - Present
Holly Connects March 2008 - Present
Self Employeed November 2007 - March 2008
Nuance Communications August 2003 - November 2007
ScanSoft 2003 - 2004
SpeechWorks September 1999 - August 2003
Bizfon December 1998 - August 1999
Raytheon August 1995 - November 1998
Skills
Speech Recognition, SIP, IVR, VoIP, Telephony, VXML, Genesys, Unified Communications, Speech Technology, TTS, Asterisk, Avaya, Nuance, Integration, Cisco Technologies, CTI, Call Center, C++, System Architecture, Testing, Contact Centers, Call Centers, SaaS, Avaya Technologies
Education
University of Massachusetts at Lowell 1990 — 1995
BS, Electrical and Electronics Engineering
West Interactive June 2010 - Present
Holly Connects March 2008 - Present
Self Employeed November 2007 - March 2008
Nuance Communications August 2003 - November 2007
ScanSoft 2003 - 2004
SpeechWorks September 1999 - August 2003
Bizfon December 1998 - August 1999
Raytheon August 1995 - November 1998
Skills
Speech Recognition, SIP, IVR, VoIP, Telephony, VXML, Genesys, Unified Communications, Speech Technology, TTS, Asterisk, Avaya, Nuance, Integration, Cisco Technologies, CTI, Call Center, C++, System Architecture, Testing, Contact Centers, Call Centers, SaaS, Avaya Technologies
Education
University of Massachusetts at Lowell 1990 — 1995
BS, Electrical and Electronics Engineering
Steve Landes's West Interactive Experience November 2014 - Present
Job Senior Software Quality Engineer specializing in Web, Cloud, and Mobile application testing.
Industry Information Technology and Services
Experience
West Interactive November 2014 - Present
Microsoft, Mobile Devices Group April 2014 - September 2014
Nokia, Mobile Devices Group November 2011 - April 2014
NAGRA October 2010 - November 2011
Apple Computer February 2010 - August 2010
Applied Biosystems October 2009 - December 2009
Nielsen//NetRatings January 2006 - May 2009
Nielsen//NetRatings October 2002 - January 2006
Ingenuity Systems 2001 - 2001
WebMD 1998 - 2001
Skills
Testing, Test Automation, Software Quality..., Agile Methodologies, Test Planning, Quality Assurance, Regression Testing, Test Cases, Manual Testing, Mobile Applications, Mobile Devices, System Testing, SQL, XML, SDLC, Software Development, Quality Center, JavaScript, Web Applications, Selenium, Bugzilla, Java, Python, Cross-functional Team..., HTML, JIRA, HP Quality Center
Education
San Jose State University
B.S., Business, Minor in Computer Science
University of Nevada-Reno
B.S., Geology
West Interactive November 2014 - Present
Microsoft, Mobile Devices Group April 2014 - September 2014
Nokia, Mobile Devices Group November 2011 - April 2014
NAGRA October 2010 - November 2011
Apple Computer February 2010 - August 2010
Applied Biosystems October 2009 - December 2009
Nielsen//NetRatings January 2006 - May 2009
Nielsen//NetRatings October 2002 - January 2006
Ingenuity Systems 2001 - 2001
WebMD 1998 - 2001
Skills
Testing, Test Automation, Software Quality..., Agile Methodologies, Test Planning, Quality Assurance, Regression Testing, Test Cases, Manual Testing, Mobile Applications, Mobile Devices, System Testing, SQL, XML, SDLC, Software Development, Quality Center, JavaScript, Web Applications, Selenium, Bugzilla, Java, Python, Cross-functional Team..., HTML, JIRA, HP Quality Center
Education
San Jose State University
B.S., Business, Minor in Computer Science
University of Nevada-Reno
B.S., Geology
Mark Desandro's West Interactive Experience 2005 - 2008
Job IS Manager
Industry Information Technology and Services
Experience
West Corporation 2005 - 2009
West Corporation October 2007 - June 2008
West Interactive 2005 - 2008
West Corporation December 2006 - November 2007
West Corporation February 2005 - November 2006
ISD Corporation September 2000 - July 2004
Education
The University of Texas at Austin 1978 — 1982
West Corporation 2005 - 2009
West Corporation October 2007 - June 2008
West Interactive 2005 - 2008
West Corporation December 2006 - November 2007
West Corporation February 2005 - November 2006
ISD Corporation September 2000 - July 2004
Education
The University of Texas at Austin 1978 — 1982
NemiPrabhu Nabiraj's West Interactive Experience May 2008 - October 2009
Job Technical Lead at Mercer
Industry Information Technology and Services
Experience
Mercer October 2009 - Present
West Interactive May 2008 - October 2009
Wipro Technologies December 2004 - May 2008
Infosys September 2002 - December 2004
Skills
WCF, VB.NET, Agile Methodologies, ASP.NET, Software Development, SDLC
Education
Loyola University of Chicago - Graduate School of Business 2012 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations
CIT 1997 — 2001
Mercer October 2009 - Present
West Interactive May 2008 - October 2009
Wipro Technologies December 2004 - May 2008
Infosys September 2002 - December 2004
Skills
WCF, VB.NET, Agile Methodologies, ASP.NET, Software Development, SDLC
Education
Loyola University of Chicago - Graduate School of Business 2012 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations
CIT 1997 — 2001
Lee Lape's West Interactive Experience 1995 - 2011
Job Senior Hardware Engineer at West Corporation
Industry Telecommunications
Experience
West Corporation Sr. Hardware EngineerWest Interactive Corporation1999 - Present
West Interactive 1995 - 2011
Skills
VoIP, Telecommunications, Unix, Linux, Perl, SIP, Hardware, IP, TCP/IP, Data Center, Switches, Solaris, Cisco Technologies, Integration, Routers, Virtualization, Telephony, Troubleshooting
Education
University of Nebraska at Omaha 1980 — 1990
West Corporation Sr. Hardware EngineerWest Interactive Corporation1999 - Present
West Interactive 1995 - 2011
Skills
VoIP, Telecommunications, Unix, Linux, Perl, SIP, Hardware, IP, TCP/IP, Data Center, Switches, Solaris, Cisco Technologies, Integration, Routers, Virtualization, Telephony, Troubleshooting
Education
University of Nebraska at Omaha 1980 — 1990
Amy Stukenholtz's West Interactive Experience 2000 - 2004
Job Sales Operation Analysts at MBA Poultry
Industry Consumer Goods
Experience
MBA Poultry June 2004 - Present
West Interactive 2000 - 2004
West Corporation 2000 - 2004
Education
University of Nebraska-Lincoln 1985 — 1990
MBA Poultry June 2004 - Present
West Interactive 2000 - 2004
West Corporation 2000 - 2004
Education
University of Nebraska-Lincoln 1985 — 1990
Jeff Thode's West Interactive Experience 1996 - 2007
Job Self Service Channels, WEX Inc.
Industry Telecommunications
Experience
WEX Inc. (NYSE: WEX) September 2014 - Present
Asurion September 2011 - September 2014
Juggernaut Interactive May 2011 - September 2011
CSG Interactive Messaging April 2009 - May 2011
Prairie Interactive Messaging January 2008 - October 2009
West Corporation 1996 - 2007
West Interactive 1996 - 2007
Skills
Call Center, Strategy, Mobile Devices, Business Strategy, Product Management, IVR, Call Centers, Leadership, Management, SaaS, Business Development, New Business Development, Process Improvement, Program Management, CTI, Salesforce.com, Solution Selling, Software Development, Cross-functional Team..., Analytics, Account Management, Telephony, Telecommunications, Vendor Management, Contact Centers, Customer Experience, Speech Recognition, Enterprise Software
Education
University of Nebraska at Omaha 1986 — 1989
WEX Inc. (NYSE: WEX) September 2014 - Present
Asurion September 2011 - September 2014
Juggernaut Interactive May 2011 - September 2011
CSG Interactive Messaging April 2009 - May 2011
Prairie Interactive Messaging January 2008 - October 2009
West Corporation 1996 - 2007
West Interactive 1996 - 2007
Skills
Call Center, Strategy, Mobile Devices, Business Strategy, Product Management, IVR, Call Centers, Leadership, Management, SaaS, Business Development, New Business Development, Process Improvement, Program Management, CTI, Salesforce.com, Solution Selling, Software Development, Cross-functional Team..., Analytics, Account Management, Telephony, Telecommunications, Vendor Management, Contact Centers, Customer Experience, Speech Recognition, Enterprise Software
Education
University of Nebraska at Omaha 1986 — 1989
Anne Giles's West Interactive Experience August 2007 - April 2008
Job at
Industry Marketing and Advertising
Experience
First National Bank of Omaha September 2014 - Present
First National Bank of Omaha October 2012 - Present
First National Bank of Omaha August 2011 - December 2012
SnapStone April 2008 - June 2011
West Interactive August 2007 - April 2008
D'Kei Inc. January 2003 - August 2007
West Corporation January 2001 - January 2003
First Data Corporation November 1994 - December 2000
Skills
Competitive Analysis, Account Management, Business Analysis, Management, Sales Operations, Sales, Project Management, Strategy, Business Intelligence, Marketing, Advertising, Brand Management, Data Analysis, Customer Service, Sales Presentations
Education
University of Nebraska at Omaha 1991 — 1993
B.S., Business Administration, Marketing
First National Bank of Omaha September 2014 - Present
First National Bank of Omaha October 2012 - Present
First National Bank of Omaha August 2011 - December 2012
SnapStone April 2008 - June 2011
West Interactive August 2007 - April 2008
D'Kei Inc. January 2003 - August 2007
West Corporation January 2001 - January 2003
First Data Corporation November 1994 - December 2000
Skills
Competitive Analysis, Account Management, Business Analysis, Management, Sales Operations, Sales, Project Management, Strategy, Business Intelligence, Marketing, Advertising, Brand Management, Data Analysis, Customer Service, Sales Presentations
Education
University of Nebraska at Omaha 1991 — 1993
B.S., Business Administration, Marketing
Kelli Malousek's West Interactive Experience September 1995 - May 1998
Job Product Manager at Marianna Industries
Industry Consumer Goods
Experience
Marianna Industries February 2014 - Present
Marianna Industries December 2011 - Present
Marianna Industries December 2006 - December 2011
Marianna Industries May 1998 - May 2006
West Interactive September 1995 - May 1998
Olsten Staffing Services January 1995 - September 1995
Skills
Instructional Design, Captivate, Instructor-led Training, Lectora, Needs Analysis, First Aid, Microsoft Office, QCBD software, Communication Skills, Employee Relations, Interviews, Leadership, Performance Management, Sourcing, Leadership Development, Benefits Administration, Training, New Hire Orientations, Temporary Placement, Employee Training, Hiring, Human Resources, Quality Assurance, Recruiting, HRIS, Temporary Staffing, Onboarding, Employee Benefits
Education
University of Nebraska-Lincoln 1990 — 1994
Bachelor's degree, Human Resources Management/Personnel Administration, General
Marianna Industries February 2014 - Present
Marianna Industries December 2011 - Present
Marianna Industries December 2006 - December 2011
Marianna Industries May 1998 - May 2006
West Interactive September 1995 - May 1998
Olsten Staffing Services January 1995 - September 1995
Skills
Instructional Design, Captivate, Instructor-led Training, Lectora, Needs Analysis, First Aid, Microsoft Office, QCBD software, Communication Skills, Employee Relations, Interviews, Leadership, Performance Management, Sourcing, Leadership Development, Benefits Administration, Training, New Hire Orientations, Temporary Placement, Employee Training, Hiring, Human Resources, Quality Assurance, Recruiting, HRIS, Temporary Staffing, Onboarding, Employee Benefits
Education
University of Nebraska-Lincoln 1990 — 1994
Bachelor's degree, Human Resources Management/Personnel Administration, General
John Naue's West Interactive Experience 2007 - 2009
Job SQL Database Developer
Industry Computer Software
Experience
Sage Technologies September 2013 - January 2015
Tek Systems October 2010 - October 2012
West Interactive 2007 - 2009
Skills
Microsoft SQL Server, SQL, SSIS, T-SQL, SSRS, ETL, Visual Studio, Data Modeling, Data Warehousing, Database Design, SharePoint, Databases, Software Development, Business Intelligence
Education
Southern Illinois University, Carbondale 1980 — 1984
Bachelor of Arts (BA), Computer Science
Sage Technologies September 2013 - January 2015
Tek Systems October 2010 - October 2012
West Interactive 2007 - 2009
Skills
Microsoft SQL Server, SQL, SSIS, T-SQL, SSRS, ETL, Visual Studio, Data Modeling, Data Warehousing, Database Design, SharePoint, Databases, Software Development, Business Intelligence
Education
Southern Illinois University, Carbondale 1980 — 1984
Bachelor of Arts (BA), Computer Science
Diane Boysen's West Interactive Experience 1992 - 1995
Job Senior Business Analyst at Omaha Nebraska
Industry Information Technology and Services
Experience
Omaha Nebraska July 2015 - Present
Solutionary September 2010 - June 2015
Epic Connections/ICCS May 2008 - January 2010
Diane Boysen Consulting 1999 - May 2008
SITEL Corporation March 1998 - September 1998
SITEL Corporation 1995 - March 1998
West Interactive 1992 - 1995
Skills
Relationship Management, Program Management, Process Improvement, Management, Strategic Planning, Customer Service, Outsourcing, Customer Satisfaction, Team Building, Leadership, CRM, Analysis, Requirements Analysis, Service Delivery, Business Process, Software Documentation, Security, Call Centers, Sales, Vendor Management, Solution Selling, IT Management, Telecommunications, SaaS, Disaster Recovery, Managed Services, Data Center, Enterprise Software, Professional Services, Network Security, Cloud Computing
Education
University of Nebraska at Omaha 1978 — 1982
Fine Arts
Omaha Nebraska July 2015 - Present
Solutionary September 2010 - June 2015
Epic Connections/ICCS May 2008 - January 2010
Diane Boysen Consulting 1999 - May 2008
SITEL Corporation March 1998 - September 1998
SITEL Corporation 1995 - March 1998
West Interactive 1992 - 1995
Skills
Relationship Management, Program Management, Process Improvement, Management, Strategic Planning, Customer Service, Outsourcing, Customer Satisfaction, Team Building, Leadership, CRM, Analysis, Requirements Analysis, Service Delivery, Business Process, Software Documentation, Security, Call Centers, Sales, Vendor Management, Solution Selling, IT Management, Telecommunications, SaaS, Disaster Recovery, Managed Services, Data Center, Enterprise Software, Professional Services, Network Security, Cloud Computing
Education
University of Nebraska at Omaha 1978 — 1982
Fine Arts
Joseph Havel's West Interactive Experience May 2007 - September 2009
Job Enterprise Sourcing Analyst at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Industry Information Technology and Services
Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2015 - Present
H2O Plus August 2011 - July 2015
West Interactive May 2007 - September 2009
Oronova, Inc June 2002 - May 2007
Nuveen Investments July 1995 - June 2002
Spiegel, Incorporated October 1993 - March 1995
Clausen Miller October 1991 - October 1993
Skills
SharePoint, HP, Windows, Software Documentation, Networking, Data Center, Disaster Recovery, Servers, Antivirus, Microsoft Exchange, Process Improvement, Asset Managment, Blackberry Enterprise..., Cisco Technologies, SQL, Software Installation, Team Leadership, Firewalls, Business Analysis, Computer Hardware, Project Management, Team Building, Training, System Deployment, VPN, Microsoft Technologies
Education
Saint Louis University 1986 — 1991
Bachelor of Science, Business Administration; Management Information Systems and Finance
Marist High School 1982 — 1986
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2015 - Present
H2O Plus August 2011 - July 2015
West Interactive May 2007 - September 2009
Oronova, Inc June 2002 - May 2007
Nuveen Investments July 1995 - June 2002
Spiegel, Incorporated October 1993 - March 1995
Clausen Miller October 1991 - October 1993
Skills
SharePoint, HP, Windows, Software Documentation, Networking, Data Center, Disaster Recovery, Servers, Antivirus, Microsoft Exchange, Process Improvement, Asset Managment, Blackberry Enterprise..., Cisco Technologies, SQL, Software Installation, Team Leadership, Firewalls, Business Analysis, Computer Hardware, Project Management, Team Building, Training, System Deployment, VPN, Microsoft Technologies
Education
Saint Louis University 1986 — 1991
Bachelor of Science, Business Administration; Management Information Systems and Finance
Marist High School 1982 — 1986
Rhonda Wachholtz's West Interactive Experience July 2010 - Present
Job Director of Client Engagement, West Interactive
Industry Telecommunications
Experience
West Interactive July 2010 - Present
West Corporation December 2007 - July 2010
Hewlett-Packard December 1996 - December 2004
Skills
Process Improvement, Unified Communications, Customer Retention, Leadership, Customer Experience, Vendor Management, Project Management, Telecommunications, IVR, Account Management, CRM, Client Services, Call Center, Customer Satisfaction, Salesforce.com, Management, Telephony, VoIP, Workforce Management, Call Centers
Education
University of Nebraska at Omaha 1989 — 1994
Bachelor of Science, Marketing
West Interactive July 2010 - Present
West Corporation December 2007 - July 2010
Hewlett-Packard December 1996 - December 2004
Skills
Process Improvement, Unified Communications, Customer Retention, Leadership, Customer Experience, Vendor Management, Project Management, Telecommunications, IVR, Account Management, CRM, Client Services, Call Center, Customer Satisfaction, Salesforce.com, Management, Telephony, VoIP, Workforce Management, Call Centers
Education
University of Nebraska at Omaha 1989 — 1994
Bachelor of Science, Marketing
Stan Miles's West Interactive Experience 2008 - 2008
Job Senior QA Analyst at Wausau Financial Systems
Industry Computer Software
Experience
Wausau Financial Systems July 2012 - Present
Client Resources, Inc. October 2011 - July 2012
Oriental Trading Company October 2009 - October 2011
Oriental trading Company 2009 - 2010
Oriental Trading company 2009 - 2010
The Home Depot January 2008 - January 2009
West Interactive 2008 - 2008
The Home Depot 2007 - 2008
BCBSNE 2001 - 2005
Hewlett-Packard 2000 - 2002
Skills
Microsoft SQL Server, SharePoint, Software Documentation, Business Analysis, .NET, Agile Methodologies, Crystal Reports, Visio, Requirements Analysis, Software Project..., Databases, SQL, SSIS, XML, Business Intelligence, MS Project, ETL, VBScript, SDLC, TFS/MTM, Senior QA Analyst, Quality Assurance, Testing, Vendor Management, ITIL, User Acceptance Testing
Education
Southeast Community College-Milford 1987 — 1989
Associate's Degree, Information Technology - Computer Programming, 3.92 out of 4.00
Wausau Financial Systems July 2012 - Present
Client Resources, Inc. October 2011 - July 2012
Oriental Trading Company October 2009 - October 2011
Oriental trading Company 2009 - 2010
Oriental Trading company 2009 - 2010
The Home Depot January 2008 - January 2009
West Interactive 2008 - 2008
The Home Depot 2007 - 2008
BCBSNE 2001 - 2005
Hewlett-Packard 2000 - 2002
Skills
Microsoft SQL Server, SharePoint, Software Documentation, Business Analysis, .NET, Agile Methodologies, Crystal Reports, Visio, Requirements Analysis, Software Project..., Databases, SQL, SSIS, XML, Business Intelligence, MS Project, ETL, VBScript, SDLC, TFS/MTM, Senior QA Analyst, Quality Assurance, Testing, Vendor Management, ITIL, User Acceptance Testing
Education
Southeast Community College-Milford 1987 — 1989
Associate's Degree, Information Technology - Computer Programming, 3.92 out of 4.00
Srikanth Rajan's West Interactive Experience March 2012 - January 2013
Job Full Stack Web Developer (Ruby on Rails)
Industry Computer Software
Experience
Merchant Link September 2014 - Present
Cerner Corporation January 2013 - September 2014
West Interactive March 2012 - January 2013
Consumer United February 2012 - March 2012
Group Builder May 2011 - December 2011
Texas State University September 2009 - May 2011
Texas State University September 2009 - December 2009
Visvesvaraya Technological University February 2008 - June 2008
End to End September 2003 - January 2005
Skills
PHP, MySQL, JavaScript, jQuery, AJAX, CSS, HTML, HTML5, Photoshop, C++, XML, JSON, Qt, OpenGL, Zend Framework, Ext JS, SASS, Ruby on Rails, HAML, PostgreSQL, CakePHP, Ruby, TCL, Perl, CVS, Git, JUnit, Java, SourceTree, Web Development, Apache, LAMP, Web Applications, Eclipse, Subversion, Front-end, REST, OOP, Linux, Web Services, Databases, Agile Methodologies, Unix, Operating Systems, SQL, Oracle, Software Development
Education
Texas State University 2009 — 2011
Masters, Computer Science
Visvesvaraya Technological University 2003 — 2008
Bachelor of Science, Information Science
S.I.W.S
Merchant Link September 2014 - Present
Cerner Corporation January 2013 - September 2014
West Interactive March 2012 - January 2013
Consumer United February 2012 - March 2012
Group Builder May 2011 - December 2011
Texas State University September 2009 - May 2011
Texas State University September 2009 - December 2009
Visvesvaraya Technological University February 2008 - June 2008
End to End September 2003 - January 2005
Skills
PHP, MySQL, JavaScript, jQuery, AJAX, CSS, HTML, HTML5, Photoshop, C++, XML, JSON, Qt, OpenGL, Zend Framework, Ext JS, SASS, Ruby on Rails, HAML, PostgreSQL, CakePHP, Ruby, TCL, Perl, CVS, Git, JUnit, Java, SourceTree, Web Development, Apache, LAMP, Web Applications, Eclipse, Subversion, Front-end, REST, OOP, Linux, Web Services, Databases, Agile Methodologies, Unix, Operating Systems, SQL, Oracle, Software Development
Education
Texas State University 2009 — 2011
Masters, Computer Science
Visvesvaraya Technological University 2003 — 2008
Bachelor of Science, Information Science
S.I.W.S
Angela Bose-Harper's West Interactive Experience May 2011 - Present
Job Client Relationship Manager at West Interactive
Industry Telecommunications
Experience
West Interactive May 2011 - Present
West Interactive October 2007 - April 2011
West Interactive April 2006 - September 2007
West Corporation September 2000 - March 2006
Skills
Account Management, Call Center, IVR, Call Centers, Telecommunications, Vendor Management, VoIP, Customer Retention, Unified Communications, Telephony, Contact Centers, Customer Experience, Workforce Management, SaaS
Education
University of Nebraska-Lincoln 1995 — 1999
Bachelor of Arts, Communications
West Interactive May 2011 - Present
West Interactive October 2007 - April 2011
West Interactive April 2006 - September 2007
West Corporation September 2000 - March 2006
Skills
Account Management, Call Center, IVR, Call Centers, Telecommunications, Vendor Management, VoIP, Customer Retention, Unified Communications, Telephony, Contact Centers, Customer Experience, Workforce Management, SaaS
Education
University of Nebraska-Lincoln 1995 — 1999
Bachelor of Arts, Communications
Michelle Reily's West Interactive Experience December 2005 - 2010
Job Technical Project Manager at West Corporation
Industry Telecommunications
Experience
West Corporation 2014 - Present
Safe Kids Worldwide 2002 - Present
West Corporation 2010 - 2014
West Interactive December 2005 - 2010
Bellevue Police Department 2005 - 2010
West Interactive July 2005 - December 2009
West Corporation 2005 - 2009
Woodhouse Auto Family 2002 - July 2005
AAA Nebraska 1999 - 2003
Skills
IVR, Call Center, Vendor Management, Program Management, Telecommunications, Process Improvement, SDLC, Business Analysis, Cross-functional Team..., Project Management, Team Building, Visio, Requirements Analysis, Team Leadership, Software Project..., PMP, PMO, Call Centers, IT Management, Integration, Project Portfolio..., Business Intelligence, Outsourcing, CRM, Software Documentation, Business Process..., Analysis, Leadership, Product Management, Requirements Gathering, Quality Assurance, Project Planning, SharePoint, Management, Agile Project Management, MS Project, Business Process, Agile Methodologies, SaaS, Enterprise Software, Customer Experience
Education
University of Nebraska at Omaha 2007 — 2013
Bachelors, Business Administration
West Corporation 2014 - Present
Safe Kids Worldwide 2002 - Present
West Corporation 2010 - 2014
West Interactive December 2005 - 2010
Bellevue Police Department 2005 - 2010
West Interactive July 2005 - December 2009
West Corporation 2005 - 2009
Woodhouse Auto Family 2002 - July 2005
AAA Nebraska 1999 - 2003
Skills
IVR, Call Center, Vendor Management, Program Management, Telecommunications, Process Improvement, SDLC, Business Analysis, Cross-functional Team..., Project Management, Team Building, Visio, Requirements Analysis, Team Leadership, Software Project..., PMP, PMO, Call Centers, IT Management, Integration, Project Portfolio..., Business Intelligence, Outsourcing, CRM, Software Documentation, Business Process..., Analysis, Leadership, Product Management, Requirements Gathering, Quality Assurance, Project Planning, SharePoint, Management, Agile Project Management, MS Project, Business Process, Agile Methodologies, SaaS, Enterprise Software, Customer Experience
Education
University of Nebraska at Omaha 2007 — 2013
Bachelors, Business Administration
Aaron Stuhr's West Interactive Experience November 2000 - June 2007
Job Senior Account Manager at CSG Systems
Industry Computer Software
Experience
CSG Systems June 2007 - Present
West Interactive November 2000 - June 2007
APAC Customer Services March 2000 - November 2000
Skills
IVR, Telecommunications, Call Center, ACD, Sales Operations, Product Management, Solution Selling, Customer Retention
Education
University of Nebraska at Omaha 1992 — 1998
BSBA, Marketing
CSG Systems June 2007 - Present
West Interactive November 2000 - June 2007
APAC Customer Services March 2000 - November 2000
Skills
IVR, Telecommunications, Call Center, ACD, Sales Operations, Product Management, Solution Selling, Customer Retention
Education
University of Nebraska at Omaha 1992 — 1998
BSBA, Marketing
Harry Ngondo's West Interactive Experience September 2014 - Present
Job Software Engineer at West Interactive
Industry Computer Software
Experience
West Interactive September 2014 - Present
West Notifications Group August 2009 - Present
West Interactive May 2007 - August 2009
Skills
PHP, Perl, Linux, VXML, SQL, HTML, Tcl-Tk, Android, CSS, Java, JavaScript, XML, Unix, Database Design, Visual Studio, Microsoft SQL Server, Databases, C#, Apache, Martial Arts, Fitness, Software Development
Education
University of Nebraska at Omaha 2009 — 2012
Master of Science (M.Sc.), Management Information Systems, General
University of Nebraska at Kearney 2003 — 2007
Bachelor of Science, Computer Information Systems
West Interactive September 2014 - Present
West Notifications Group August 2009 - Present
West Interactive May 2007 - August 2009
Skills
PHP, Perl, Linux, VXML, SQL, HTML, Tcl-Tk, Android, CSS, Java, JavaScript, XML, Unix, Database Design, Visual Studio, Microsoft SQL Server, Databases, C#, Apache, Martial Arts, Fitness, Software Development
Education
University of Nebraska at Omaha 2009 — 2012
Master of Science (M.Sc.), Management Information Systems, General
University of Nebraska at Kearney 2003 — 2007
Bachelor of Science, Computer Information Systems
Agnes Flamen-Dunlop's West Interactive Experience October 2010 - January 2011
Job Associate System Engineer at Union Pacific Railroad
Industry Telecommunications
Experience
Union Pacific Railroad April 2014 - Present
Union Pacific January 2011 - Present
West Interactive October 2010 - January 2011
West Interactive December 1996 - October 2010
West Corporation 1996 - October 2010
University of Nebraska at Omaha 1994 - 1996
Société Générale 1990 - 1993
Education
University of Nebraska at Omaha 1993 — 1996
BS, computer science, engenier, economics, maths, foreign language, education, 3.9
Université Paris X Nanterre 1989 — 1994
Master, Economics, managment, law, foreign language, maths
lycee chrestien de troyes 1986 — 1990
CS Klaus
Union Pacific Railroad April 2014 - Present
Union Pacific January 2011 - Present
West Interactive October 2010 - January 2011
West Interactive December 1996 - October 2010
West Corporation 1996 - October 2010
University of Nebraska at Omaha 1994 - 1996
Société Générale 1990 - 1993
Education
University of Nebraska at Omaha 1993 — 1996
BS, computer science, engenier, economics, maths, foreign language, education, 3.9
Université Paris X Nanterre 1989 — 1994
Master, Economics, managment, law, foreign language, maths
lycee chrestien de troyes 1986 — 1990
CS Klaus
Janine Sutko's West Interactive Experience May 2014 - Present
Job Client Relationship Manager at West Interactive
Industry Telecommunications
Experience
West Interactive May 2014 - Present
West Interactive February 2012 - Present
West Corporation January 2011 - February 2012
Convergys August 1994 - May 2009
Millard Public Schools August 1980 - August 1990
Skills
Account Management, Telecommunications, Customer Retention, Customer Experience
Education
University of Nebraska-Lincoln
Bachelor of Science, Education
West Interactive May 2014 - Present
West Interactive February 2012 - Present
West Corporation January 2011 - February 2012
Convergys August 1994 - May 2009
Millard Public Schools August 1980 - August 1990
Skills
Account Management, Telecommunications, Customer Retention, Customer Experience
Education
University of Nebraska-Lincoln
Bachelor of Science, Education
Diana Kline's West Interactive Experience January 2012 - Present
Job Account Manager at West Interactive
Industry Telecommunications
Experience
West Interactive January 2012 - Present
West Language Services August 2011 - Present
West Interactive January 1997 - December 2009
West Corporation November 1991 - January 1997
Skills
IVR, Unified Communications, SaaS, Call Centers, Customer Experience, VoIP, Telecommunications, Vendor Management, Contact Centers, CRM, Customer Retention, Managed Services, Mobile Devices, Account Management, Solution Selling, Telephony
Education
University of Nebraska at Omaha
BSBA, Marketing
West Interactive January 2012 - Present
West Language Services August 2011 - Present
West Interactive January 1997 - December 2009
West Corporation November 1991 - January 1997
Skills
IVR, Unified Communications, SaaS, Call Centers, Customer Experience, VoIP, Telecommunications, Vendor Management, Contact Centers, CRM, Customer Retention, Managed Services, Mobile Devices, Account Management, Solution Selling, Telephony
Education
University of Nebraska at Omaha
BSBA, Marketing
Jared McAdams's West Interactive Experience August 2008 - June 2010
Job Software Developer at MDI Achieve
Industry Information Technology and Services
Experience
MDI Achieve July 2010 - Present
West Interactive August 2008 - June 2010
United States Air Force June 2005 - July 2008
Skills
Visual C#, Visual C++, ASP.NET, Visual Basic, Unix, Linux, Windows, Unix Shell Scripting, Political Science
Education
University of Missouri-Saint Louis
Secondary Education, Political Science and Government, 3.8
MDI Achieve July 2010 - Present
West Interactive August 2008 - June 2010
United States Air Force June 2005 - July 2008
Skills
Visual C#, Visual C++, ASP.NET, Visual Basic, Unix, Linux, Windows, Unix Shell Scripting, Political Science
Education
University of Missouri-Saint Louis
Secondary Education, Political Science and Government, 3.8
Traci Higley's West Interactive Experience July 2005 - November 2009
Job Service Delivery Manager AT&T
Industry Telecommunications
Experience
Alorica Inc. (formerly West Corporation) November 2009 - Present
West Interactive July 2005 - November 2009
First Data Merchant Services August 2001 - September 2004
First Data Merchant Services November 1997 - August 2001
First Data Merchant Services October 1994 - November 1997
First Data Merchant Services May 1994 - October 1994
First Data Merchant Services January 1994 - May 1994
First Data Merchant Services November 1992 - January 1994
Skills
Customer Retention, Customer Relations, Project Management, Project Implementation, Client Services, Compliance Management, SLA, Merchant Services, Account Management, IVR, Merchant Card Processing, Teamwork, Coaching, Leadership, 60 wpm, 310 cpm 10 key, 97%...
Education
University of Nebraska at Omaha 1992 — 1993
Marian High School 1988 — 1992
St. Pius X / St. Leo School 1980 — 1988
Alorica Inc. (formerly West Corporation) November 2009 - Present
West Interactive July 2005 - November 2009
First Data Merchant Services August 2001 - September 2004
First Data Merchant Services November 1997 - August 2001
First Data Merchant Services October 1994 - November 1997
First Data Merchant Services May 1994 - October 1994
First Data Merchant Services January 1994 - May 1994
First Data Merchant Services November 1992 - January 1994
Skills
Customer Retention, Customer Relations, Project Management, Project Implementation, Client Services, Compliance Management, SLA, Merchant Services, Account Management, IVR, Merchant Card Processing, Teamwork, Coaching, Leadership, 60 wpm, 310 cpm 10 key, 97%...
Education
University of Nebraska at Omaha 1992 — 1993
Marian High School 1988 — 1992
St. Pius X / St. Leo School 1980 — 1988
Brendan Stack's West Interactive Experience September 2014 - Present
Job Business Analyst
Industry Computer Software
Experience
West Interactive September 2014 - Present
West Corporation October 2013 - September 2014
Skills
Vendor Management, Business Intelligence, Business Analysis, Telecommunications, Process Improvement, Management, CRM, Team Leadership, Visio, Troubleshooting
Education
University of Nebraska at Omaha 2008 — 2011
Bachelor of Arts (B.A.), Political Science
West Interactive September 2014 - Present
West Corporation October 2013 - September 2014
Skills
Vendor Management, Business Intelligence, Business Analysis, Telecommunications, Process Improvement, Management, CRM, Team Leadership, Visio, Troubleshooting
Education
University of Nebraska at Omaha 2008 — 2011
Bachelor of Arts (B.A.), Political Science
Faiza Abdi's West Interactive Experience June 2013 - October 2013
Job Customer Service Rep at West Interactive
Industry Accounting
Experience
West Interactive June 2013 - October 2013
Salsum Tax service January 2012 - April 2013
Skills
Tax Preparation, Tax Returns, Tax, Income Tax, Tax Accounting, QuickBooks, Tax Research, Sales Tax, Bookkeeping, General Ledger, Accounting
Education
University of Nebraska at Omaha 2009 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
West Interactive June 2013 - October 2013
Salsum Tax service January 2012 - April 2013
Skills
Tax Preparation, Tax Returns, Tax, Income Tax, Tax Accounting, QuickBooks, Tax Research, Sales Tax, Bookkeeping, General Ledger, Accounting
Education
University of Nebraska at Omaha 2009 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
David Keim's West Interactive Experience June 2010 - September 2013
Job Technical Project Manager at West Business Solutions
Industry Telecommunications
Experience
West Business Solutions September 2013 - Present
West Interactive June 2010 - September 2013
Hy Vee June 2000 - June 2009
CUNA Mutual Group May 2008 - May 2009
Cedar Falls Community Credit Union 2007 - 2008
Skills
IVR, SDLC, VXML, Project Management, Unix, Microsoft Office, Business Analysis, Team Management, Music, Quality Assurance, Troubleshooting, Databases
Education
University of Northern Iowa 2005 — 2009
BS, Management Information Systems, General
West Business Solutions September 2013 - Present
West Interactive June 2010 - September 2013
Hy Vee June 2000 - June 2009
CUNA Mutual Group May 2008 - May 2009
Cedar Falls Community Credit Union 2007 - 2008
Skills
IVR, SDLC, VXML, Project Management, Unix, Microsoft Office, Business Analysis, Team Management, Music, Quality Assurance, Troubleshooting, Databases
Education
University of Northern Iowa 2005 — 2009
BS, Management Information Systems, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY