ZC Sterling
Industry: Insurance company
DescriptionFounded: 1991 Parent organization: National General Lender Services, Inc.
ZC Sterling List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at ZC Sterling. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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ZC Sterling Employees
Molina Healthcare November 2004 - Present
ZC Sterling January 2003 - November 2007
MCI Corporation January 1992 - June 2002
Skills
Medicare, Managed Care, Healthcare, HIPAA, Medicaid, Insurance, Healthcare Industry, Process Improvement, Strategic Planning, Team Building, Call Center, Health Insurance, Call Centers, Management, Healthcare Management
Education
Arizona State University 1991 — 1994
Associates, Electronics Technology
Time Warner Cable June 2014 - Present
Verizon Wireless March 2007 - Present
Lincoln Journal Star March 2014 - June 2014
ZC Sterling September 2005 - September 2006
Time Warner Cable May 2002 - September 2005
Skills
Direct Sales, Cold Calling, Sales Operations, Solution Selling, Account Management, Sales, Telecommunications, Sales Process, Customer Retention, Wireless, Sales Management, Selling, B2B, Customer Satisfaction, Salesforce.com, Sales Presentations, Customer Experience, Mobile Devices, Customer Service, Management, Wireless Networking
Education
Doane College
Bachelors Degree, Business Administration with Marketing Management
Southeast Community College
Associate Degree, Business Administration with Marketing Management
Variety Distributors Inc. June 2014 - Present
Casey's General Stores, Inc. December 2013 - June 2014
Valley of the Moon Commercial Poults, Inc February 2013 - May 2013
Wells Fargo August 2009 - October 2012
Self Employed - entertainer / artist March 2008 - July 2009
Hy-Vee July 2008 - March 2009
ZC Sterling October 2001 - October 2007
Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Team Leadership, Human Resources, Reverse Mortgages, Leadership, 10 Key, Office Administration, Organizational..., Time Management, Written & Verbal..., Project Management, Staff Management, Highly detail oriented, Deadline Oriented, Outstanding..., Highly personable, Remaining calm in a..., Logistics, Negotiation
Education
Colorado Technical University 2012 — 2015
BSBA, Human Resources Management, 3.98/4.0 GPA
Colorado Technical University-Online 2012 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
QBE North America October 2013 - Present
CCC Information Services February 2007 - April 2012
First American Title November 2005 - December 2006
Fidelity National Financial December 2004 - November 2005
ZC Sterling 1998 - 2003
Skills
Business Analysis
Education
Mt. San Antonio College
EverBank January 2013 - Present
EverBank July 2010 - January 2013
EverBank January 2010 - December 2012
ZC Sterling January 2006 - January 2009
Washington Mutual Mortgage January 2005 - January 2006
Georgia Pacific January 2004 - January 2005
Derst Bakery January 1993 - January 1995
US Army January 1988 - January 1993
Skills
Banking, Credit, Loans, Credit Analysis, Mortgage Lending, Portfolio Management, Credit Risk, Risk Management, Mortgage Banking, Due Diligence, Finance, Financial Structuring, Loan Servicing, Private Banking, Relationship Management, Residential Mortgages, Retail Banking
Education
Virginia College 2010 — 2015
Associate; Graduated; Bachelor, Administrative Office Management; Human Resource Management
Virginia College-Birmingham 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Administrative Business Management
Columbia College 1992 — 1993
Nationstar Mortgage September 2003 - Present
ZC Sterling August 1997 - August 2003
Skills
Mortgage Lending, Mortgage Banking, Lotus Notes, Mortgage Servicing, Loan Servicing, Training, Loss Mitigation, Credit, Loans, Access, Call Centers, Residential Mortgages, FHA
Education
University of North Texas 1987 — 1995
Bachelor, Business
QBE FIRST PROPERTY TAX SOLUTIONS June 2005 - September 2012
FURBISH LIMITED 2009 - 2012
Mellon June 2004 - June 2005
ZC STERLING December 2003 - March 2004
NORDSTROM, DURHAM N.C March 2003 - July 2003
Skills
Microsoft Office, Marketing, Fashion, Employee Benefits, Event Planning, PowerPoint, Retail, Microsoft Excel, Microsoft Word, Customer Service, Analysis, Process Improvement, Sales, Merchandising, Visual Merchandising, Social Media, Management
Education
North Carolina State University 2012 — 2013
Master's degree, Global Innovation Management
SKEMA Business School 2013 — 2013
Master of Science (MSc), Global Luxury Management
University of North Carolina at Greensboro 1998 — 2002
Bachelor of Science (BS), Textiles Products and Marketing
eviCore healthcare June 2015 - Present
QBE North America October 2013 - April 2015
QBE FIRST June 2010 - September 2013
Sterling National Corp. May 2006 - May 2010
ZC Sterling July 2001 - April 2006
ZC Sterling October 1999 - June 2001
Crowley Maritime May 1993 - October 1999
Skills
Data Center, Integration, Virtualization, IT Service Management, Technical Support, Databases, Infrastructure, Networking, Management, Project Management, Leadership, Disaster Recovery, Servers, Security, Team Leadership, Enterprise Software, Information Technology, Microsoft Exchange, Network Security, Testing, Strategy, Vendor Management, Change Management, Project Planning, Call Centers, Telecommunications, IT Strategy, IT Management, Software Documentation, Visio, IT Operations, SDLC, Business Process, System Deployment, ITIL, PMP
Education
Georgia Institute of Technology 1982 — 1986
Information & Computer Science
Oxford College of Emory University 1980 — 1982
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Carrington Mortgage Services, Mortgage Lending Division March 2015 - Present
QBE North America 2004 - May 2013
ZC Sterling 2002 - 2004
H & H Sterling Casualty Insurance June 1995 - January 2000
Skills
Fiserv, Encompass, Call Centers, loss draft, Insurance, Outlook, Mortgage Servicing, Ultipro, Underwriting, Phone Etiquette, Claim, Customer Service, LSAMS, Phone Coverage, Clerical Skills, LTV, 10 Key, Fax, Telephone Skills, Internet Explorer, Spreadsheets, AS400 system, Microsoft Office 2007, Mortgage Lending, Highly motivated..., Customer Satisfaction, PeopleSoft, General Office Skills, Microsoft Excel, Training
Education
Santa Ana College
Ameriprise Financial Services October 2014 - Present
"Explorations" with Lynn Vanderhoff August 2012 - Present
Cobb County Parks, Recreation and Cultural Affairs November 2012 - April 2014
Smith-Gilbert Gardens November 2010 - August 2012
ZC Sterling July 2007 - February 2010
Fair Oaks Veterinary Hospital February 2005 - March 2007
CCA Global Partners October 2002 - July 2004
Construction Specifications Institute March 1998 - October 2002
North Georgia College & State University April 1991 - December 1995
Flowers Unlimited September 1981 - May 1990
Skills
Sculpture, Floral Design, Teaching, Art, Leadership, Training, Marketing, Newsletters, Public Relations, Editing, Art Education, Fine Art, Visual Arts, Public Speaking, Marketing Communications, Nonprofits, Entrepreneurship, Program Management, Craft, Painting, Graphic Design, Adobe Creative Suite, Books, Contemporary Art, Gardening
Education
Duke University 1976 — 1980
Bachelor of Arts (B.A.), Fine and Studio Arts
RoundPoint Financial Group June 2013 - Present
RoundPoint Financial Group November 2011 - June 2013
ZC Sterling July 2007 - July 2010
Skills
Account Management, Mortgage Banking, Residential Mortgages, Loan Servicing, Banking, Microsoft Excel, Microsoft Office, SharePoint, Leadership, FHA, Sales, Risk Management
Education
University of North Carolina at Greensboro 2001 — 2007
BS, Political Science and Government
indie Semiconductor August 2014 - Present
ASE US Inc June 2006 - July 2014
QLogic November 2005 - June 2006
AGW Inc. June 2005 - November 2005
Qualcomm October 2004 - June 2005
Conexant February 2001 - October 2004
Conexant September 1999 - February 2001
ZC Sterling July 1996 - September 1999
Skills
Semiconductors, Electronics, Supply Chain Management, SAP, Problem Solving, Purchasing, Supply Chain, Logistics, Forecasting, New Business Development, Operations Management, Product Management, Semiconductor Industry, Manufacturing, Cross-functional Team..., Program Management, Engineering, Management, Procurement, Supply Management, Strategy, Project Planning, Negotiation, Analysis, Product Development, IC, Product Marketing, Quality Assurance, Mixed Signal
Education
University of Phoenix 1997 — 2001
Bachelor of Science, Business Management
DMP BPO August 2011 - Present
Hallmark Insurance Company March 2011 - August 2011
Imperial Fire and Casualty Insurance Company October 2009 - March 2011
Imperial Fire and Casualty Insurance Company January 2007 - February 2010
Imperial Fire and Casualty Insurance Co. April 2004 - January 2007
ATRIA BPO Inc January 2001 - April 2004
ISCS February 1999 - December 2000
Tyler Corporation November 1998 - February 1999
ZC Sterling January 1997 - October 1998
First American Real Estate Information Services July 1995 - January 1997
Skills
Insurance, Property & Casualty..., Process Improvement, Risk Management, Healthcare, Business Strategy, Team Building, Business Analysis, Quality Assurance, Software Documentation, EHR, Outsourcing, Vendor Management, Management, Executive Management, Information Technology, SDLC, Business Process, Leadership, CRM, New Business Development, Analysis, Marketing, Business Intelligence, Change Management, Strategic Planning, Program Management, Integration, Project Management, Business Process..., Product Management, IT Strategy, Cross-functional Team..., Visio, Strategy, IT Management, Requirements Analysis, Team Leadership, Project Portfolio..., Management Consulting, Requirements Gathering, PMP, Disaster Recovery, SaaS, Consulting
Education
HITECH 2011 — 2012
EMR/EHR Implmentation Manager, Health/Health Care Administration/Management, National Certification
Fort Hays State University 1978 — 1982
BS, Business Administration
ZC Sterling 2002 - 2010
ACS Lender Services, Inc. 2000 - 2005
SECU 1999 - 2000
Bank of America 1994 - 1999
Skills
Customer-focused, Employee Loyalty, Integrity, Medical Coding, Medical Billing, High Proficiency, Typing/Ten-key
Education
Miller-Motte College-Cary 2012 — 2013
Medical Billing and Coding, CPC Certification
Wake Technical Community College 2010 — 2012
Radiography
Central Piedmont Community College 1996 — 1997
Completed, Certified Real-Estate Appraiser
Garinger High School 1988 — 1990
Rocket Science Tutors June 2013 - Present
Self Employed 2008 - Present
First American Financial 2000 - 2007
ZC Sterling 1992 - 2000
Skills
Production, Scheduling, Disaster Recovery, Word, Excel, Change Management, Testing, Troubleshooting, Problem Solving, Customer Service, PowerPoint, Microsoft Office, Windows, Documentation, Analysis, Software Documentation, Data Center, Visio, Business Analysis, Process Improvement, Team Leadership, Project Management, IT Operations, Help Desk Support, Training, Team Building, Call Centers
Education
Chapman University 1984 — 1985
Fullerton College 1980 — 1982
Mcdonough Insurance Group February 2012 - February 2013
QBE FIRST (Formerly ZC Sterling) January 2003 - September 2007
Coordinated Health Services August 2001 - January 2002
Keyeon, LLC January 2001 - July 2001
ZC Sterling January 1999 - January 2001
Skills
Office Management, Insurance, Customer Service, Data Entry, Outlook, Employee Benefits, Administrative..., HIPAA, Training, Leadership, Call Center, Invoicing, Microsoft Word, Healthcare, Team Leadership, Team Building, Project Management, Software Documentation, Research, Customer Satisfaction, System Administration, PowerPoint, Microsoft Office, Microsoft Excel, Sales, Employee Relations, Visio, Human Resources, Lotus Notes, Management, Access, Time Management, Interviews, Process Improvement, Staff Development, Process Scheduler, Nonprofits, Budgets, Analysis, Leadership Development, Public Speaking, Supervisory Skills, Recruiting, Coaching, Fundraising, Administration, Program Management, Event Planning, Data Analysis, Strategic Planning
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.93
DeVry University 2004 — 2008
Bachelor of Science (B.S.), Business Management and Health Care Management, 4.0
State of NC November 2009 - Present
Wachovia, A Wells Fargo Company July 2008 - Present
Wachovia Mortgage, FSB July 2008 - Present
Wells Fargo Private Mortgage Bank July 2008 - Present
Wachovia Mortgage June 2008 - April 2009
ARS June 2007 - May 2008
VC August 2005 - January 2007
ZC Sterling June 2006 - December 2006
First Horizon Home Loans August 2005 - January 2006
Banknorth Mortgage Group July 2004 - April 2005
Education
Quinsigamond Community College 2000 — 2005
Business Administration
Quinsigamond Community College
Big Rock Sports May 2012 - Present
UNC Greensboro January 2012 - May 2012
Elon University January 2012 - May 2012
UNC Greensboro January 2012 - May 2012
Carlyle & Co., Inc. August 2010 - December 2011
Lucky 415 Marketing & Promotions, Inc. May 2010 - May 2011
Adam Byron Cogan-Attorney at Law January 2011 - February 2011
Se7ven Group September 2010 - December 2010
University of South Carolina September 2008 - May 2010
ZC Sterling May 2009 - August 2009
Skills
Marketing, Public Relations, Marketing Strategy, Management, Editing, Library Science, Marketing Communications, Time Management, Research, Project Management, Social Media, Sales, Social Media Marketing, Advertising, Social Networking, Strategic Planning
Education
University of North Carolina at Greensboro 2010 — 2013
Masters, Library and Information Science
University of South Carolina-Columbia 2006 — 2010
Bachelor of Arts, English, Public Relations
Worldpay February 2015 - Present
CCH Small Firm Services March 2014 - February 2015
QBE North America November 2013 - March 2014
QBE FIRST June 2009 - November 2013
Sterling National Corp. March 2002 - June 2009
ZC Sterling March 2001 - March 2002
Skills
DNS, Windows Server, VMware, Microsoft Exchange, VMware ESX, Switches, Networking, Active Directory, CCNA, Network Administration, Cisco Technologies, Netbackup, Cisco IOS, Server Administration, Load Balancing, Cisco Wireless, Group Policy, Data Center, DHCP, Microsoft Certified..., Cisco Nexus, Firewalls, LANDesk, NetIQ AppManager, WSUS, VPN, Netscaler, Help Desk Support, CCNP
Education
Georgia Institute of Technology 1992 — 1997
Computer Science
Computer Aid, Inc. February 2014 - Present
VIVA USA INC October 2013 - February 2014
Fidelity Investments August 2010 - September 2013
The Lanes, Inc. January 2008 - August 2010
Papa Johns February 2005 - April 2010
ZC Sterling August 2003 - January 2005
Midway Airlines April 2001 - September 2003
American Airlines July 1996 - April 2001
Skills
Management, Leadership, Operations Management, Marketing, Project Management, Customer Service, Team Building, Strategic Planning, Sales, Restaurants, Business Development, Customer Service..., Microsoft Office, Account Management, Airlines, Process Improvement, Data Analysis, Team Leadership, Business Analysis, Contract Negotiation, New Business Development, Six Sigma, Visio, Training, Product Development, Customer Satisfaction, Networking, SharePoint, MS Project, Project Planning, Change Management, Vendor Management, Time Management, Microsoft Excel, Software Documentation, CRM, Troubleshooting, Quality Assurance, Analysis, Radio, Television, Cross-functional Team..., Enterprise Software, Financial Analysis, Program Management, Public Speaking, User Requirements, Call Centers, Consulting, Information Technology
Education
University of North Carolina at Greensboro 2011 — 2013
Master of Science (M.S.), Info Technology & Operations Management, 3.88 / 4.00
University of Phoenix 2005 — 2006
BBA, Business, Communications
The University of Texas at Austin 1985 — 1988
Communications, Business
Naperville Central High School
Marshall Retail Group October 2011 - Present
Bed Bath & Beyond/Harmon July 2010 - October 2011
Christopher Homes November 2006 - March 2009
Beazer Homes 2004 - 2006
Wells Fargo Bank January 2002 - January 2003
Finova Capital 1998 - 2001
ZC Sterling 1985 - 1997
Skills
Employee Relations, Performance Management, Recruiting, Deferred Compensation, Employee Benefits, Benefits Administration, Human Resources, Training, Payroll, Coaching, Employee Training, Team Building
Education
University of California, Irvine 1989 — 1991
Human Resources
Access General Insurance Adjusters, Inc. August 2010 - Present
Assured Quality Inspections Group, inc April 2010 - January 2011
ZC Sterling / Sterling National May 2009 - May 2010
ZC Sterling February 2009 - May 2009
Assured Quality Inspections Group, inc 2006 - February 2009
Cincinnati Insurance Company / Cincinnati Financial Corp 1991 - 2006
Cincinnati Insurance Company 1990 - 1991
Cincinnati Insurance Company 1981 - 1990
Kroger Company 1974 - 1981
Skills
Training, Insurance, Process Improvement, Employee Benefits, Team Building, Leadership, Recruiting, Office Management, Property & Casualty..., Project Management, Outlook, Sales, Negotiation, CRM, Retail, Employee Training, Claims Management, Call Center, Change Management, Access, Operations Management, Microsoft Excel, Management, Call Centers, Onboarding, Quality Assurance, Human Resources, Vendor Management, Project Planning, Talent Acquisition, Budgets, Commercial Insurance, Policy, Employee Relations, Strategic Planning, Event Planning, Customer Service, Coaching, Risk Management, Public Speaking, Claim, Marketing, Liability, Account Management, Workers Compensation, Executive Management, Time Management, Leadership Development, Customer Retention, Performance Management
Education
University of Cincinnati College of Business 1975 — 1979
Business Administration, Double majors, marketing & management
Freedom Village Retirement Community December 2014 - Present
be.group July 2014 - Present
Walmart July 2005 - July 2014
Private Patient February 2012 - December 2013
ZC Sterling April 2004 - August 2005
Skills
Merchandising, Inventory Management, Time Management, PowerPoint, Visual Merchandising, Cashiering, Vital Signs, Teamwork, Mediation, Quality Patient Care, Patient Education, EKG, Compassion, Cpr Certified, Glucose Testing, Catheters, Nursing Care, Nursing Documentation, Nursing Process, Management, Telephone Skills, Critical Thinking, HIPAA, Medical Records, Healthcare, CPR Certified
Education
Stanbridge College 2011 — 2013
Associate’s Degree, Licensed Practical/Vocational Nurse Training
Emilio Aguinaldo College 1996 — 2000
Bachelor of Science (BS), Computer Science
SPH Analytics 2015 - Present
Servpro 2013 - 2015
Ardent Management Consulting 2011 - 2013
Microsoft 2007 - 2011
ZC Sterling 2006 - 2007
AT&T 2004 - 2006
Flag Financial 2000 - 2004
Education
American InterContinental University
Bachelor of Information Technology, Information Technology
University of Maryland, Baltimore (UMB) April 2014 - Present
North Carolina State University January 2009 - March 2014
BIOGEN IDEC (contract) August 2008 - December 2008
ZC Sterling July 2007 - May 2008
CISCO SYSTEMS, INC April 2006 - July 2007
Eaton Corporation July 1999 - March 2006
Skills
Recruiting, Human Resources, HRIS, Benefits Administration, Training, Interviews, Payroll, Leadership, Employment Law, Management, System Administration, Strategic Planning, Onboarding, Applicant Tracking..., Employee Relations, Budgets, Analysis, Talent Acquisition, College Recruiting, Employee Benefits, PeopleSoft, Performance Management, Hiring, Microsoft Excel, Time Management, Personnel Management, Temporary Placement, Administration, Deferred Compensation, Organizational..., New Hire Orientations, Employee Training
Education
University of Phoenix 2008 — 2010
MBA, Business Administration
North Carolina State University 1989 — 1993
B.A, Communications/Public Relations
Louisburg High School
Louisburg High School
Fundtech January 2007 - Present
Funding Concepts Group September 2005 - September 2010
TROY Group, Inc. January 2007 - January 2008
ZC Sterling November 1999 - January 2007
Interplay Productions October 1996 - November 1999
Fidelity National Tax Service October 1993 - October 1996
First American Real Estate Tax Service January 1990 - October 1993
Skills
SQL Server, Excel, Customer Relations, Troubleshooting, Problem Solving, SQL, Business Analysis, Process Improvement, Customer Service, Analysis, Microsoft Excel, Windows, Leadership, Team Leadership, Access, Microsoft SQL Server, Visio, Integration, SDLC, Microsoft Office, Training, Databases, Strategic Planning, Requirements Analysis, Vendor Management, Technical Support, Testing, Disaster Recovery, PowerPoint, Microsoft Word, Public Speaking, Windows Server, Data Center, User Acceptance Testing, Software Installation, Operating Systems
Education
California State University-Fullerton - College of Business and Economics 2010 — 2014
Business, Finance
University of California, Irvine 2001 — 2002
Certificate Program, Oracle Database Administration Certificate Program
Orange Coast College 1989 — 1993
Associates, Communications
Villa Park
Decision First Technologies January 2011 - Present
RYLA Inc. December 2009 - December 2010
ZC Sterling December 1999 - December 2009
Horizon Health Systems June 1994 - December 1999
Integrated Voice Solutions January 1992 - June 1994
Skills
Business Objects, Crystal Reports, Web Intelligence, Database Design, C#, Project Management, SQL, Dashboard, Oracle, Data Warehousing, Business Intelligence, Databases, Universe Design, T-SQL, Oracle PL/SQL..., Microsoft SQL Server, Management, Program Management, Software Development, .NET, Performance Tuning, ETL, Java, Data Modeling, Stored Procedures, Systems Analysis, SSIS, PL/SQL
Education
University of Massachusetts, Amherst 1979 — 1983
BS, Bachelors Degree with Independent Concentration in Computer Programming, Mil Science, and Russian
DIRECTV July 2012 - Present
Kablelink February 2012 - June 2012
Dept of Treasury Five Star Staffing October 2011 - January 2012
Department of Treasury & Finance October 2010 - January 2012
IDEA February 2011 - June 2011
Extended Stay America November 2010 - May 2011
IBM/LBPS September 2010 - February 2011
Safeway Benefits Center August 2010 - November 2010
Administrative Assistant June 2008 - December 2009
ZC STERLING June 2005 - June 2008
Skills
Access, Customer Relations, Customer Service, Data Entry, Excel, Editing, Healthcare, Hospitality, Internet, Microsoft Office, Outlook, PowerPoint, Problem Solving, Troubleshooting, Training, Microsoft Excel, Time Management, Coaching
Education
Liberty University 2011 — 2014
Bachelor's degree, Psychology
University of Florida March 2012 - Present
ZC Sterling September 2009 - February 2011
H&R Block January 2007 - January 2008
Hawaii Pacific Health January 2006 - December 2007
Brooks Rehabilitation April 2004 - April 2005
Skills
Microsoft Office, Data Entry, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Research, PeopleSoft, Administrative..., Event Planning, Customer Service, Access, Kronos WFC, Lawson General Ledger, Meditech, Symphony
Education
Florida State College at Jacksonville
Associate's Degree, Biology, General
University of Central Florida
Pre-Medicine/Pre-Medical Studies
Boon Edam Inc. October 2014 - Present
TLC Renovations November 2008 - April 2014
US Census Bureau March 2009 - May 2009
ZC Sterling October 2001 - December 2006
Hewitt Associates January 2001 - July 2001
Heritage Farms Dairy January 1988 - January 1993
Skills
Accounting, Microsoft Excel, Microsoft Word, Great Plains Software, QuickBooks, Accounts Receivable, Accounts Payable, Payroll, Account Reconciliation, General Ledger, Journal Entries, PowerPoint, Property Tax, Invoicing
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
University of Florida 1998 — 2000
Bachelor of Science (B.S.), Business/Decision & Information Sciences
FULL Creative June 2014 - Present
The P.H.A.T. Kids Mentoring Program November 2009 - Present
Convergys February 2013 - January 2014
iContact December 2008 - March 2010
Cisco Systems July 2007 - December 2008
Fidelity Investments October 2006 - March 2007
ACS Inc. December 2005 - September 2006
BCBSNC July 2004 - October 2005
Time Warner Cable May 2003 - July 2004
ZC Sterling January 2002 - May 2002
Skills
Bi-Lingual, Multilingual, Salesforce.com, Interviews, Software Documentation, Call Center, Technical Support, Customer Satisfaction, Email Marketing, Data Entry, Networking, Microsoft Word, Outlook, Databases, Invoicing, Vendor Management, Call Centers, Customer Retention, Coaching, Lotus Notes, Microsoft Excel, Payroll, SaaS, Sales, Social Networking, Access, Customer Service, Microsoft Office, Troubleshooting, Time Management, System Administration, Process Improvement, Quality Assurance, Customer Experience, CRM, Strategy, E-commerce, Team Leadership, Strategic Partnerships, Analysis, Management, Small Business, Team Building, Training, Online Marketing, Start-ups
Education
Capella University 2013 — 2016
Doctor of Philosophy (PhD), Business Administration Specializing in Leadership
University of Phoenix 2009 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.1
5/2003 Saint Augustine's College 1998 — 2003
Bachelor's, Organizational Managment, French, and Journalism
Fuquay Varina High School 1990 — 1994
High School Diploma, General Education
Bridge Technology Systems February 2013 - Present
Toshiba America Information Systems 2000 - 2002
ZC Sterling March 1997 - April 2000
Toshiba America Medical Systems February 1993 - March 1997
Travelers July 1990 - February 1993
Skills
Software Project..., Programming, Reporting & Analysis, Crystal Reports, SQL Server, Siebel
Education
Rochester Institute of Technology 1986 — 1990
BS, Management Information Systems
Software Specialists Inc- assignment JPMC Chase December 2013 - April 2014
Rose International- assignment Bank of America November 2012 - June 2013
Bank of America April 2005 - May 2012
ZC Sterling March 2004 - April 2005
Charles Schwab September 2003 - January 2004
Wells Fargo March 2000 - September 2002
Information Architects February 1997 - November 1999
IBM September 1996 - January 1997
Skills
Banking, Customer Service, Data Entry, Outlook, Software Documentation, Microsoft Excel, Microsoft Office, Credit, Team Building, PowerPoint, Microsoft Word, Loans, Risk Management, Management, Insurance, Leadership, Program Management, Analysis, Financial Analysis, Financial Risk
Education
State University of New York at Old Westbury 1993 — 1995
B.S, Computer Science/Management Information Systems
Nassau Community College 1986 — 1989
A.A.S, Information Processing
First American Mortgage Services September 2012 - Present
OneWest Bank November 2009 - September 2012
Indymac Bank March 2006 - March 2009
Balboa Insurance Group July 2004 - February 2006
Washington Mutual 2003 - 2004
ZC Sterling July 1998 - May 2003
Home Savings of America 1990 - 1998
Washington Mutual 1982 - 1990
Skills
Strategic Partnerships, Asset Managment, Business, Financial Policies &..., Business Planning, Change Management, Procedural Documentation, Documentation Practices
Education
Allegheny College
Bachelor of Science (B.S.), Economics
Aflac - Communicorp-inc January 2012 - January 2013
Aflac - Communicorp-inc January 2013 - 2013
Citi Group February 2011 - December 2011
Open Systems Technologies June 2010 - February 2011
MetroPCS July 2006 - November 2009
MetroPCS July 2006 - November 2007
ZC Sterling June 2005 - July 2006
ZC Sterling Insurance, Inc June 2005 - July 2006
weather.com September 2003 - June 2005
The Weather Channel November 1999 - September 2003
Skills
Financial Reporting, Accounting, Financial Analysis, Sarbanes-Oxley Act, Forecasting, Process Improvement, Budgets, Auditing, General Ledger, PeopleSoft, Accounts Receivable, Variance Analysis, Account Reconciliation, Cross-functional Team..., Vendor Management
Education
Georgia State University - J. Mack Robinson College of Business 1999 — 2004
B.S., Accounting
Smiths Station High School 1977 — 1981
Long Beach City College
Associate, General Business
ACCENT Marketing February 2012 - December 2012
QBE FIRST January 2010 - February 2012
ZC Sterling March 2004 - January 2010
Molded Products Inc. June 1987 - January 2004
Skills
Insurance, Process Improvement, Visio, Business Requirements, Microsoft Excel, Call Center, Business Process..., Software Documentation, Microsoft Office, Six Sigma, Quality Assurance, Business Analysis, Quality Control, Call Centers, Risk Management, SharePoint, Access, Vendor Management, Analysis, Program Management
Education
Bellevue University 2006 — 2009
MSMIS, Management of Information Systems
Purdue University 1996 — 1998
Bachelor's of Liberal Studies
Buena Vista University 1990 — 1991
University of Nebraska at Omaha 1988 — 1990
University of California, Riverside 1987 — 1988
ITS October 2010 - Present
Nortel Networks April 2000 - October 2010
Law Office of Benjamin Brown November 1999 - March 2000
ZC Sterling May 1999 - October 1999
First Union Mortgage Corp February 1997 - April 1999
First Union Mortgage Corp November 1995 - January 1997
First Union Mortgage Corp March 1994 - October 1995
First Union Mortgage Corp February 1993 - March 1994
Skills
Vendor Management, Business Analysis, Call Center, Change Management, Cloud Computing, Cross-functional Team..., Data Center, IT Management, ITIL, Integration, Management, Mergers, Managed Services, Outsourcing, Process Improvement, Product Management, PMP, Project Management, SDLC, Security, Program Management, Service Delivery, Sla, Team Leadership, Team Management, Unified Communications, Telecommunications, Wireless, VoIP, IP, IT Service Management
Education
East Carolina University 1997 — 2001
BS, Leisure System Studies - Business
Tulane University August 2013 - Present
Sensus February 2013 - June 2013
INC Research March 2012 - October 2012
NC NAACP/AppleOne January 2012 - February 2012
Wells Fargo/Kelly Commercial August 2011 - December 2011
Pfizer Biotherapeutics/Kelly Scientific September 2009 - August 2011
RTI International May 2007 - May 2010
Blue Cross Blue Shield of North Carolina August 2008 - July 2009
Wake County Public School System December 2007 - June 2008
ZC Sterling July 2005 - November 2006
Skills
Employee Relations, Training, Customer Service, Workers Compensation, EEOC, HRIS, Employee Benefits, Personnel Management, Performance Management, Benefits Administration, Onboarding, PeopleSoft, Recruiting, College Recruiting, Applicant Tracking..., HR Policies, Deferred Compensation, Outlook, Organizational..., Human Resources, Talent Management, Temporary Placement, Leadership Development, Payroll, Employee Training, Leadership, Management, Team Management, FMLA, Budgets, Interviews, Workforce Planning, Labor Relations, Succession Planning, Software Documentation, Program Management, Coaching, New Hire Orientations, Talent Acquisition, Policy, Employee Engagement, Microsoft Office, Conflict Resolution, Time Management, Technical Recruiting, Hiring, Strategy, Sourcing, Internet Recruiting, Job Descriptions
Education
University of Missouri-Columbia 1976 — 1978
University of Missouri-Saint Louis 1973 — 1977
Lowe's Companies, Inc. October 2015 - Present
Lowe's Home Improvement October 2013 - October 2015
PetSmart May 2006 - February 2013
PETCO July 2005 - May 2006
ZC Sterling December 2002 - June 2005
OdiOne.com Technology Group February 2000 - April 2001
Micro Center January 1995 - February 2000
Skills
Customer Service..., Project Management, Six Sigma, Sales, Retail, Time Management, Operations Management, Vendor Management, Inventory Management, Call Center, Process Improvement, Team Building, Leadership, Training, Customer Service, Management, Store Management, Selling, Negotiation, Marketing, Merchandising
Education
University Of Boston 2008 — 2009
Project Manament Certificate
Total Technical Institute, Ohio 1986 — 1988
Computer Repair, Electronics
Baldwin Wallace University 1983 — 1984
Padua 1980 — 1983
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ply Gem November 2008 - Present
ZC Sterling February 2004 - May 2007
Skills
Accounting, JD Edwards, Accounts Payable, General Ledger, Accounts Receivable, Account Reconciliation, Financial Reporting, Auditing, Financial Analysis, Microsoft Excel, Microsoft Word, SAP, Lotus Notes, FileBound, Management, Sarbanes-Oxley Act, Financial Accounting, Inventory Management, Process Improvement, Budgets, New Business Development, Strategic Planning
Education
Liberty University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Accounting, 3.2
NC A&T State University 2002 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.1
QBE North America February 2011 - Present
QBE First November 2008 - February 2011
ZC Sterling April 1997 - November 2008
Dun & Bradstreet Software July 1995 - April 1997
Northrop Grumman Corporation July 1991 - July 1995
Skills
SDLC, Visio, SSIS, Microsoft SQL Server, SharePoint, Requirements Analysis, Business Analysis, Data Warehousing, SQL, Requirements Gathering, DB2, T-SQL, COBOL, Enterprise Architecture, ETL, Software Documentation, Databases, Software Development, Access, Visual Basic, Crystal Reports, Integration, C#, Process Improvement, Software Project..., Business Requirements, Business Intelligence, Analysis
Education
California State University-Long Beach 1986 — 1991
Bachelor of Science, Business Administration, Management Information Systems
Self Employed February 2015 - May 2015
Irvine Unified School District September 2013 - February 2015
Irvine Unified School District July 2013 - September 2013
Irvine Unified School District February 2013 - June 2013
Option One October 2005 - November 2006
Turner Network Systems February 2005 - July 2005
ZC Sterling June 2000 - January 2005
Long Beach Mortage May 1998 - June 2000
Skills
Visio, Vendor Management, Active Directory, Windows Server, Disaster Recovery, XP, Microsoft Exchange, Servers, Troubleshooting, Software Documentation, TCP/IP, Security, Integration, Networking, Windows XP, Hardware, Technical Support, Management
Education
California State University-Long Beach 1981 — 1989
Bachelor of Science (BS), Computer Science
Millennial Specialty Insurance LLC February 2015 - Present
QBE North America January 2012 - February 2015
ZC Sterling June 2009 - December 2011
Balboa Insurance Group April 2006 - March 2009
Balboa Insurance Company November 2004 - April 2006
US Navy December 1980 - January 2005
Skills
Underwriting, Insurance, Program Management, Strategic Planning, Team Building, Process Improvement, Risk Management, Project Management, Cross-functional Team..., Business Analysis, Team Leadership, Training, Business Process..., Customer Service, Operations Management, Quality Assurance, Analysis, Leadership, Sales, Management, Vendor Management, Strategy, Security, Change Management, Logistics, Business Development, CRM, Budgets, Leadership Development
Education
University of Phoenix-San Diego Campus 2010 — 2012
Bachelor of Science (BS)
Excelsior College 1991 — 1994
North Carolina State University January 2015 - Present
180 Logistics, LLC April 2013 - October 2014
180 Logistics, LLC February 2013 - October 2014
180 Logistics, LLC February 2013 - October 2014
Locopops April 2010 - January 2012
Verizon Wireless November 2008 - January 2009
ZC Sterling September 2008 - November 2008
The BioMat Company January 2005 - August 2008
Skills
ADP Payroll, Human Resources, Logistics, QuickBooks, Fleet Management, Procurement, Telecommunications..., Office Management, Office Administration, Microsoft Office, Fleet Leasing, Purchasing, Anthropology, Cultural Anthropology, Sustainable Tourism, Heritage Tourism, Interviewing Skills, Graphic Design, Qualitative Research, Lodging, Flights, Leadership, Microsoft Excel, Public Speaking, Sales, Management, PowerPoint, Customer Service, Microsoft Word, Research
Education
North Carolina State University
Equitable and Sustainable Tourism
North Carolina State University 2010 — 2012
Bachelor of Arts (B.A.), Anthropology
Wake Technical Community College 2009 — 2011
Associate of Arts (AA)
Hubbell Industrial Controls, Inc. December 2009 - Present
GMAC Mortgage Residental Homes June 2006 - October 2007
ZC Sterling June 2005 - June 2006
Compu Credit Corp November 2004 - May 2005
Bank of America January 2005 - January 2005
Skills
Materials Management, Process Improvement, Continuous Improvement, Purchasing, Microsoft Office, SAP, Microsoft Excel, Inventory Management, Customer Service, Merlin, Fiserv, Alpha Five, Outlook, Scanners, Fax to emails, Advanced Data Entry, Indexing
Education
The Canandian Institute of English 2013 — 2015
Associate’s Degree, Teaching English as a Second or Foreign Language/ESL Language Instructor, All
St Louis College of Health Careers-St Louis 1997 — 1998
Certificate in Nursing, Cardio and Phlebotomy, Nurses Assistand and Adminstration
Delta Community Credit Union June 2012 - Present
Galexan LLC February 2005 - Present
Associated Press July 2010 - September 2011
Taleo February 2010 - May 2010
JDA Software August 2008 - November 2009
SunTrust Banks, Inc June 2006 - November 2007
Per-Se Technologies November 2005 - June 2006
ZC Sterling May 2005 - October 2005
Delta Technology April 1996 - May 2005
Integic November 1994 - April 1996
Skills
Web Services, .NET, XML, Software Development, Visual Studio, C#, SOA, ASP.NET, SQL, Web Development, JavaScript, TFS, Software Engineering, OOP, Windows, SDLC, Database Design, Integration, Programming, Architecture, T-SQL, Requirements Analysis, Visio, WPF, Process Engineering, Application Development, HTML, Java, Unix, Design Patterns, AJAX, Eclipse, Data Migration, SQL Server, Agile, C, PL/SQL, C++, Linux, Process Development, Unit Testing, WCF, IIS, Microsoft SQL Server, SOAP, Agile Methodologies
Education
Embry-Riddle Aeronautical University 1989 — 1991
BS
US Air Force Academy 1987 — 1989
NORDAM 2007 - Present
ZC Sterling 2006 - 2007
FedEx Freight 2004 - 2005
Ford Motor Credit Company 2003 - 2004
MCI Corporation 1993 - 2002
Skills
Business Analysis, Visio, SDLC, Program Management, Process Improvement, Requirements Analysis, Integration, SharePoint, Project Management, Business Process, Software Project..., Telecommunications, Software Documentation, Leadership, Business Process..., MS Project, Vendor Management, Requirements Gathering, Testing, PMP, Analysis, Management, Cross-functional Team..., Change Management, Business Intelligence, Quality Assurance, Six Sigma, Databases, IT Strategy, Project Planning, SAP, PMO, ERP, Access, Project Portfolio..., Disaster Recovery
Education
Central Texas College
A.A.S., Business Admin
Prairie View A&M University
B.B.A, Information Systems
TREND TRANSFORMATIONS July 2015 - Present
Exeter Finance Corp June 2014 - May 2015
Ocwen Financial Corporation March 2009 - June 2014
Option One March 2004 - March 2009
ZC Sterling October 2000 - March 2004
Allstate July 1999 - September 2000
INFONXX March 1996 - June 1999
Skills
Business Strategy, Contact Management, Workforce Management, Process Improvement, Loss Mitigation, Loan Servicing, Forecasting, Offshore Management, Mortgage Servicing, Contact Center..., Business Analytics, Mortgage Lending, Management, Residential Mortgages, Underwriting, Mortgage Underwriting, BPO, Analytics, Financial Services, Loan Origination, Analysis, Default, Strategic Planning, FHA, Banking, Business Analysis, Budgets, Leadership, Team Building, Loans, Call Centers, Employee Training, Customer Service, Project Management, Executive Management, Strategy, Foreclosures, Vendor Management, Mortgage Banking, Risk Management, Bankruptcy, PeopleSoft, Business Process..., Program Management, Loan Modifications, Portfolio Management, Customer Retention, Credit
Education
Riverside College 1993 — 1997
Political Science and Government
ITT Technical Institute-San Bernardino 1993 — 1994
Merlinos & Associates, Inc. August 2006 - Present
ZC Sterling 2005 - 2006
ACS Healthcare Solutions June 1999 - January 2005
Skills
Reinsurance, Property & Casualty..., Financial Risk, Actuarial Science, Actuarial Consulting, Insurance, Ratemaking, Casualty Insurance
Education
The University of Georgia 1995 — 1999
B.S., Mathematics
ZC Sterling September 2007 - Present
Metropolitan Home Mortgage, Inc. May 2006 - July 2007
Argent Mortgage August 2004 - April 2006
NovaStar Mortgage April 2002 - August 2004
123 Train 1998 - 2002
Education
Fullerton College 1979 — 1981
Business
Los Altos High School 1974 — 1977
Loyola Marymount University, College of Business Administration
TCC Registration/Eligibility SpecialistOklahoma Surgical HospitalNovember 2008 - July 2013
ZC Sterling March 2002 - December 2004
Dollar Thrifty Automotive Group 1997 - 2001
Dollar Thrifty Automotive Group 1997 - 2001
Dollar Thrifty Automotive Group 1997 - 2001
Skills
Healthcare, Medicaid, HIPAA, Medical Terminology, Medicare, Hospitals, Healthcare Management, Case Managment, Managed Care, Medical Records, Medical Billing, Revenue Cycle, Provider Relations, Public Health, Health Insurance, Healthcare Information..., Software Documentation, Epic Systems, Management, Insurance, Customer Service, Case Management, Inpatient, Employee Benefits, Policy, Human Resources
Education
Broome Community College
Assurant Solutions May 2011 - Present
ZC Sterling July 2004 - October 2007
ZC Sterling June 2002 - July 2004
Skills
CRM, Lead Generation, Process Improvement, Business Process, Marketing Strategy, Business Analysis, Customer Satisfaction, Outsourcing, Vendor Management, Training, Team Building, Strategic Planning, Public Speaking, Project Management, Microsoft Office, Analysis, Customer Service, Leadership, Management, Microsoft Excel
Education
North Carolina Central University 1999 — 2001
Bachelor of Business Administration, Marketing
Coastal Carolina University 1997 — 1999
Interdisciplinary Studies (Customer Service/Relations)
Pitt Community College 1995 — 1997
Associate of Arts, Pre-Liberal Arts
Disney Parks & Resorts April 2015 - Present
Schenker March 2009 - August 2014
BAX Global July 1998 - 2009
ZC Sterling August 1997 - July 1998
American Sterling May 1995 - August 1997
TheZenith May 1991 - April 1995
Computax August 1985 - April 1991
WestBond Inc July 1988 - June 1990
ACSC 1975 - 1990
Automobile Club of Southern California September 1976 - June 1988
Skills
JCL, Oracle, Databases, Management, Assembler, PL/1, Cross-functional Team..., EDI, Programming Languages, Microsoft Office, Data Warehousing, System Administration, Visio, Training, Software Documentation, Database Design, Testing, Guitar, Security, Recording, Musicians, SDLC, Music, Songwriting, Integration, Music Theory, IT Management, Music Education, Composition, TSO, Business Analysis, Microsoft SQL Server
Education
University of California, Irvine 2014 — 2015
Certification in Oracle 11g, Data Modeling/Warehousing and Database Administration
Cerritos College
University of California, Los Angeles 1972 — 1975
Music, Photography
California State University-Fullerton 1974 — 1977
Music Theory and Composition
Jibe, Inc. March 2014 - Present
SilkRoad technology March 2012 - January 2014
SilkRoad technology October 2010 - March 2012
SilkRoad technology May 2010 - October 2010
ZC Sterling January 2007 - October 2009
CipherTrust May 2006 - January 2007
BellSouth/AT&T Telecommunications October 2005 - May 2006
Quicken Loans December 2004 - September 2005
State Industrial Products May 2002 - December 2004
Home Depot/HR Works December 2001 - May 2002
Skills
OFCCP, Talent Acquisition, Applicant Tracking..., HRIS, Customer Relations, Customer Service, Onboarding, Performance Management, Talent Management, Human Resources, Recruiting, Strategy, Technical Recruiting, CRM, Training, Management, Program Management, Hiring, Personnel Management, Account Management, SaaS, Employee Relations, Team Building, Consulting, Leadership, Change Management, Budgets, Project Management, Employee Engagement, Sales, Leadership Development, Sales Operations, Sales Management, Workforce Planning, Organizational..., College Recruiting, Salesforce.com, Team Management, Temporary Placement, Interviews, Cold Calling, Customer Retention, Sourcing, Internet Recruiting, Vendor Management, Employee Benefits, Integration, Executive Management, Call Centers, Professional Services
Education
Georgia Southern University 1987 — 1993
B.S, Business Administration; Marketing & Sales
Schneider Electric March 2003 - Present
Schneider Electric March 2003 - January 2011
ZC Sterling May 2002 - March 2003
Rhythms NetConnections September 1998 - February 2001
Sun Microsystems 2001 - 2001
MCI 1995 - 1997
Skills
Consulting, Training Facilitation, E-Learning, Employee Engagement, Organizational..., Leadership, Leadership Development, Performance Management, Talent Management, Succession Planning, Change Management, Employee Training, Workforce Planning, Organizational Design, Human Resources, Process Improvement, HR Consulting, Strategy, Training Delivery, Talent Acquisition, Performance Improvement, Employee Relations, Coaching, Training, Personnel Management, HRIS, Onboarding, Instructional Design, Deferred Compensation, Team Building, Learning Management, Management Development, HR Transformation, Performance Appraisal, Organizational..., Culture Change, Executive Coaching, Employer Branding, Career Development, HR Policies, Career Management, Compensation & Benefit
Education
Center for Creative Leadership 2008 — 2008
Graduate, Leadership Development Program
North Carolina State University 1985 — 1990
BA, History
Retired from BCBS Delaware July 2010 - September 2013
ZC Sterling 2005 - 2009
ACE INA 1992 - 2005
TransAmerica Insurance Group 1990 - 1992
PSFS 1984 - 1990
Skills
Sales, Customer Retention, Marketing Management, Insurance, Creative Direction, Product Management, Marketing, Business Development, Strategic Planning, Management, Leadership, Product Development, New Business Development, Underwriting, Financial Services, Mergers, Direct Marketing, Mergers & Acquisitions, Marketing Strategy, Property & Casualty..., Program Management, Budgets
Education
Saint Joseph's University - Erivan K. Haub School of Business 1989 — 1992
MBA, Marketing
Philadelphia University
BS, Finance
Amazon September 2011 - Present
Alutiiq 2011 - 2011
SAIC 2004 - 2011
SAIC/NASA November 2004 - January 2010
VPNtranet April 2004 - November 2004
Brach's Confections November 2002 - April 2004
Yum! Restaurants International April 2001 - November 2002
ZC Sterling May 1999 - April 2001
North American Royalties May 1998 - May 1999
Skills
ITIL, Distributed Systems, CCNA, Program Management, Web Servers, McAfee, WAN, Servers, VMware, Windows Server, Disaster Recovery, Integration, SharePoint, Troubleshooting, DNS, Data Center, Cisco Technologies, Linux, DHCP, Microsoft Exchange, Team Leadership, Microsoft SQL Server, TCP/IP, Computer Hardware, Solaris, Networking, VPN, Firewalls, Routers, System Deployment, Hardware, System Administration, Switches, Technical Support, SAN, Software Documentation, Windows XP, VMware ESX, Group Policy, Microsoft Technologies, Databases
Education
Tennessee Technological University 1994 — 1998
BS, Computer Science
Georgia Tech 1993 — 1994
Ebix November 2014 - Present
TEKsystems April 2014 - October 2014
Icon Software Corporation October 2008 - February 2014
McKesson Provider Technologies March 2008 - October 2008
K&F Consulting, Inc. February 2007 - March 2008
Infistar July 2006 - February 2007
ZC Sterling December 1998 - July 2006
Technical Advisory Group February 1996 - December 1998
Georgia Power Company 1982 - 1995
Skills
Microsoft SQL Server, C#, Database Design, Delphi, T-SQL, Software Development, SQL, Visual Studio, Oracle, Web Applications, ASP.NET, Interbase, Pascal, Databases, SQL Tuning, SQL Server Management..., SQL Server Data Tools, Web Services, TFS, ETL
Education
SQLintersection April 2014 2014 — 2014
2013 PASS SQL Conference 2013 — 2013
Georgia Institute of Technology 1981 — 1982
MSEE, Computer Engineering/Power Systems
Georgia Institute of Technology 1978 — 1981
BSEE, Electrical Engineering
Lakeside High School 1975 — 1977
High School
Henderson High School 1972 — 1974
High School
Wake County Dept of Revenue March 2008 - Present
ZC Sterling March 2007 - March 2008
jp morgan chase 1997 - 2007
JPMorgan Chase 1997 - 2007
Skills
Tax, Property Tax, Internal Controls, Analysis, Accounting, Auditing, Sarbanes-Oxley Act, Internal Audit, Financial Reporting, Financial Analysis, Account Reconciliation, Financial Statements, General Ledger, GAAP, Strategic Financial...
Education
The Ohio State University - The Max M. Fisher College of Business
Bachelor of Science (BS), Business Administration and Management, General
ZC Sterling February 2005 - Present
ZC Sterling January 2001 - February 2005
Education
University of North Carolina at Chapel Hill 1990 — 1994
BA, International Studies / Spanish
AT&T 2009 - Present
AT&T 2006 - 2009
EDS 2001 - 2006
ZC Sterling 2000 - 2001
Accenture/Bellsouth 2000 - 2000
Just For Feet 1999 - 2000
EDS 1998 - 1999
Bellsouth Telecommunications 1994 - 1998
Skills
Oracle, Data Center, Unix, Solaris, Cloud Computing, Virtualization, Storage, Solution Architecture, SAN, Red Hat Linux, Disaster Recovery, Linux, Perl, Infrastructure, Integration, Enterprise Architecture, Apache
Education
Auburn University 1986 — 1992
Servicing June 2014 - Present
American Advisors Group January 2010 - May 2014
ZC Sterling 2008 - July 2010
Master Financial, Inc August 2003 - 2007
MortgageIT May 2000 - August 2003
Skills
Mortgage Banking, Underwriting, Management, Loans, Loan Origination, Mortgage Lending, FHA, Microsoft Office, Banking, Residential Mortgages, Finance, Mortgage Underwriting, Credit, Loss Mitigation, Refinance, Real Estate, Reverse Mortgages, Loan Servicing, Mortgage Servicing
Education
Westwood College 2007 — 2010
CNM
Andrews University 1988 — 1992
QBE North America January 2008 - June 2014
ZC Sterling June 2005 - January 2008
ZC Sterling June 2001 - June 2005
ZC Sterling April 1998 - June 2001
Skills
Test Planning, Business Requirements, SDLC, System Testing, Quality Center, Requirements Gathering, Software Quality..., Test Automation, Test Management, User Acceptance Testing, Quality Assurance, Test Cases, Visio, Agile Testing, Analysis, Testing, Regression Testing, SQL, Web Applications, Test Strategy, Release Management, Waterfall, Defect Tracking, Data Analysis, Manual Testing, HP Quality Center
Education
The University of Georgia
B.A, History
EagleView Technologies, Inc. August 2008 - Present
David Schultz Consulting June 2007 - July 2008
Premier Lease & Loan Services November 2005 - June 2007
ZC Sterling January 2000 - May 2005
Ryland Group March 1992 - September 1999
Skills
BPO, Offshore, Call Center, Underwriting, Strategic Planning, Team Building, Insurance, Program Management, Business Process..., Negotiation, Quality Assurance, Account Management, Start-ups, Product Management, Operations Management, Leadership, SaaS, Sales, Sales Management, Topgrading, Call Centers, Risk Management, Product Development, B2B, Management, Direct Sales
Education
Golden Gate University
MBA, Management
Golden Gate University
BS, Management
Scherzer International July 2007 - Present
Occidental College April 2007 - June 2007
Virgin Entertainment Group April 2002 - October 2006
ZC Sterling 2002 - 2003
University Affiliates IPA 1999 - 2002
Skills
Software Documentation, Troubleshooting, Outlook, Customer Service, Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Project Management, PowerPoint, Event Planning, Public Speaking, Management, Windows, Access, Data Analysis
Education
Los Angeles Pierce College 2013 — 2016
Computer Technology/Computer Systems Technology
Pasadena City College 1997 — 1998
Associate of Arts (AA), Computer and Information Sciences and Support Services
Bakersfield College 1994 — 1996
General Education, Psychology, General Education Req.
Emory University October 2012 - Present
Emory University June 2008 - October 2012
ZC Sterling July 2003 - January 2007
Assurant Group September 1994 - June 2003
Skills
Marketing, Event Planning, Program Management, Leadership, Project Management, Marketing Communications, Marketing Strategy, Integrated Marketing, Management, Budgets, Project Planning, Nonprofits, Fundraising, Public Relations, Event Management, Community Outreach
Education
Georgia State University
Bachelor of Science, Office Administration
National Student Clearinghouse September 2015 - Present
HireStrategy February 2015 - September 2015
Medical Solutions, Inc. July 2008 - September 2014
Crate and Barrel June 2007 - January 2011
ZC Sterling August 2003 - May 2007
Crate and Barrel August 2002 - May 2007
Skills
Customer Service, Sales, Process Improvement, Microsoft Excel, Team Building, New Business Development, Sales Management, Teamwork, Call Center, Public Relations, Call Centers, Retail, Management, Program Management, Account Management, Sales Operations, Team Leadership
Education
Saint Bonaventure University 1988 — 1993
Bachelor’s Degree, English Language and Literature, General
Episcopal High School 1986 — 1988
Potomac School 1983 — 1985
Beeline January 2015 - Present
PHH Mortgage July 2007 - January 2015
PHH Mortgage October 2005 - July 2007
ZC Sterling November 1999 - April 2002
Skills
Mortgage Banking, Leadership, Mortgage Lending, Coaching, Call Centers, Process Improvement, Telecommunications
Education
Webster University 2010 — 2013
MBA
North Carolina State University - College of Management 1993 — 1997
BS, Business Management
n/a - currently unemployed January 2011 - Present
QBE FIRST June 2011 - December 2011
Sterling National Corp. October 1996 - June 2011
ZC Sterling October 1996 - January 2010
Skills
Insurance, Negotiation, Mergers, Compliance, Strategic Planning, Business Strategy, Leadership, Team Building, Process Improvement, Mergers & Acquisitions, Leadership Development, Budgets, Outsourcing, Risk Management, Vendor Management, Finance, Analysis, Change Management, Management, Performance Management, Executive Management, Financial Analysis, Business Analysis, Business Process..., Investments, Contract Negotiation, Program Management, Management Consulting
Education
The University of Connecticut School of Law 1972 — 1976
JD, Law
Yale University 1965 — 1969
Bachelor's degree, American History (United States)
Port of Long Beach December 2014 - Present
Alameda Corridor Transportation Authority January 2015 - Present
Fuller Center for Housing of Los Angeles March 2014 - March 2015
T3 Micro October 2014 - December 2014
Tatum January 2014 - September 2014
NYK Terminals November 2008 - December 2013
LifeMasters Supported SelfCare June 2003 - March 2009
ZC Sterling January 1998 - April 2003
in Accounting & Finance 1985 - 1998
Skills
Financial Reporting, Process Improvement, Strategic Planning, Operations Management, Leadership, Trusted Business Advisor, Start-ups, Financial Analysis, Cost Reduction..., Defining KPIs and..., High-growth Companies, Creating Scalable..., Supporting Rapid Growth, Redefining P&L, Bridging Communication..., Growth Strategies, Accelerating Financial..., Mergers & Acquisitions, Project Planning, Legal Liaison, Strategy, Executive Leadership, Fiscal Leadership, Forecasting, Management, Accounting, Merging Corporate..., Increasing..., Information Systems, Multidivision Financial..., Consulting, Mergers, Team Leadership, Achieving Synergies, Business Modeling, Expense Management, Facilitating Improved..., Compliance, Increasing Transparancy, Elevating Performance, Corporate Accounting, Corporate Budgeting, Finance Operations, Container, Rapid Promotions, Shipping, Ports, Logistics, Finance, Corporate Finance
Education
California State University-Fullerton
Master of Business Administration (MBA), Accounting, Graduated with Honors
California State University-Fullerton
Bachelor of Arts (BA), Accounting
RIS Medicare April 2012 - Present
Brian Keep and Associates April 2012 - Present
LeasingDesk Insurance Services June 2008 - January 2012
RealPage, Inc. 2008 - January 2012
ZC Sterling December 2004 - November 2007
Homesite Insurance 1998 - 2004
Homesite Insurance 1998 - 2004
Maryland Casualty 1992 - 1998
Skills
Call Centers, Team Building, Call Center, Account Management, Insurance, Process Improvement, Strategic Planning, Underwriting, Sales, Setting up businesses, Customer Service, Property & Casualty..., Strategy, Marketing, Leadership, Product Management, Business Development, Customer Retention
Education
Mount Allison University 1980 — 1985
Beaconsfield high school 1976 — 1979
Bowman International School August 2011 - Present
Sterling Montessori July 2007 - Present
East Chapel Hill High School January 2007 - June 2007
ZC Sterling February 2002 - September 2006
Skills
Teaching, Public Speaking, Classroom, Curriculum Design, Educational Leadership, Curriculum Development, Leadership Development, Staff Development, Organizational..., Editing, Fundraising, Team Building, Strategic Planning, Public Relations, Microsoft Office, Leadership, Event Management, Social Media, Microsoft Word, PowerPoint, Classroom Management, Special Education, Elementary Education
Education
Center for Montessori Teacher Education 2007 — 2009
Elementary I (6-9), 1-3
North Carolina Central University 2004 — 2006
Bachelor's degree, Education- English High School
Black Knight Financial Services January 2015 - Present
SLS April 2014 - January 2015
RoundPoint Mortgage Servicing Corporation June 2012 - April 2014
RoundPoint Mortgage Servicing Corporation November 2009 - June 2012
ZC Sterling July 2008 - November 2009
Ocwen Loan Servicing, LLC March 2007 - March 2008
Eisenhower Park Golf 2002 - 2004
Eisenhower Park Golf 2002 - 2004
Skills
Mortgage Servicing, Mortgage Lending, Residential Mortgages, Loans, Loss Mitigation, Loan Servicing, FHA, Foreclosures, Mortgage Banking, Loan Origination, Refinance, Underwriting, Mortgage Underwriting, Credit, Default
Education
Palm Beach Community College 2006 — 2008
Associate in Arts Degree
Federal Resources Corporation April 2013 - Present
Federal Resources Corporation May 2012 - March 2013
Federal Resources Corporation September 2011 - April 2012
Wells Fargo Financial October 2009 - May 2010
ZC Sterling February 2007 - December 2008
Citizens Savings and Loan August 2003 - April 2005
Riverside Forest Products 2005 - 2005
Southwest Title August 2002 - January 2003
Skills
Research, Mortgage Servicing, Microsoft Office, BMC Remedy, Data Analysis, Program Management, Management, 10 Key, Process Improvement, Project Management, Event Planning, Training, Organizing, Personal Communication, Databases, Integration, ITIL, Analysis, Customer Service
Education
Adams State University 1999 — 2002
Sterling College 1997 — 1999
Lansing High School 1994 — 1997
QBE FIRST July 2008 - Present
QBE Insurance July 2008 - Present
Sterling National Corporation 2008 - August 2011
ZC Sterling July 2008 - January 2010
Overby-Seawell Company November 2004 - January 2006
Overby-Seawell Company November 2002 - November 2003
Skills
Analysis, Insurance, Business Analysis, Strategic Planning, Project Management, Requirements Analysis, Process Improvement, Software Project..., Risk Management, Property & Casualty..., Data Analysis, Management, Underwriting, Forecasting, Team Building, SDLC, Product Development, Vendor Management, Call Centers
Education
American Institutes for Chartered Property and Casualty Underwriters 2010 — 2012
Chartered Property and Casualty Underwriter, Risk and Insurance
Appalachian State University 1997 — 2002
Bachelor of Science, Finance and Insurance
Quality Claims Management Corporation 2007 - Present
Dimont and Associates 2002 - 2004
ZC Sterling January 2000 - December 2002
Alltel January 1999 - December 2000
GMAC and Wells Fargo 1985 - 1998
Education
San Diego Mesa College
Wells Fargo Home Mortgage October 2014 - Present
Perfect Getaways & Events January 2003 - Present
Wells Fargo Home Mortgage May 2012 - February 2014
Duke University Federal Credit Union September 2011 - May 2012
Wells Fargo Home Mortgage September 2010 - July 2011
ZC Sterling 2009 - 2010
Weichert October 2006 - July 2009
State Employees' Credit Union October 2006 - March 2008
SAMsys Technologies June 2004 - February 2006
Fannie Mae Corporation March 1998 - January 2004
Skills
Mortgage Lending, Customer Service, Marketing, Real Estate, Sales, Public Speaking, Credit, Negotiation, Strategic Planning, Event Planning, Banking, Financial Analysis, Team Building, Underwriting, First Time Home Buyers, Leadership, Finance, Loans, Management, Training, Small Business, Mortgage Servicing, Coaching, Accounting, Selling, Fundraising, Process Improvement, Budgets, New Business Development, Business Development, Sales Management, Customer Satisfaction, Contract Negotiation, Insurance
Education
Hampton University
BS
North Carolina Central University
Northern Virginia Community College
AAS
Northern High
QBE Financial Partner Services July 2013 - Present
QBE Financial Partner Services March 2013 - July 2013
QBE FIRST January 2011 - March 2013
Sterling National Corp. October 2009 - January 2011
ZC Sterling July 2008 - October 2009
VMC November 2007 - May 2008
Sitel October 2000 - November 2007
Clientlogic 2000 - 2005
Skills
Vendor Management, Call Center, Call Centers, Process Improvement, Business Analysis, Customer Experience, Customer Service, Performance Management, Change Management, CRM, Customer Satisfaction, Outsourcing, Training, Team Leadership, Business Process..., BPO
Education
Brigham Young University
Nelnet Diversified Solutions February 2011 - Present
Nelnet March 2003 - March 2011
ZC Sterling August 2001 - March 2003
Best Buy July 2000 - July 2001
Circuit City September 1999 - July 2000
Skills
Vendor Management, Vendor Relations, Analysis, Data Monitoring, Research, Technical Support, Process Improvement, Troubleshooting, System Testing, Client Services, Software Documentation, Team Leadership, Sales, Customer Service, Call Centers, Customer Satisfaction, Microsoft Office, Data Entry
Education
Southeast Community College
in progress, Business Management
FACTS Management Company/Nelnet Business Solutions September 2008 - Present
Qualia Clinical Services August 2007 - September 2008
MDS Pharma Services October 2003 - August 2007
ZC Sterling August 2002 - October 2003
Lincoln Public Schools January 2002 - June 2003
St Elizabeth Regional Medical Center September 1999 - June 2001
Skills
Project Management, Microsoft Office, Customer Service, Leadership, Team Building, Public Speaking, Training, Process Improvement, Staff Development, Leadership Development, Coaching, Camtasia, PowerPoint, Organizational..., Technical Writing, Creative Writing, Analytics, Learning Management, Internal Communications, Articulate Storyline, SnagIt, Classroom Training, Instructional Design, Webinar Management
Education
University of Nebraska-Lincoln 1996 — 2001
Spanish
Luckey Consulting LLC June 2014 - Present
Ericsson December 2012 - January 2015
PricewaterhouseCoopers December 2010 - November 2012
ProVest, LLC November 2007 - December 2010
ProVest November 2007 - December 2010
Metropolitan Life Insurance Company 2006 - 2007
ZC Sterling September 2005 - November 2006
Cott Beverages, USA June 1997 - August 2005
Skills
Business Process..., Workforce Performance, Workforce Planning, Training Facilitation, Six Sigma, Black Belt, Quality System, ISO, Information Security..., COBIT, NIST, HIPAA, Metrics, KPI implementation, Process Control, Process Management, Continuous Improvement, Problem Solving, Functional Decomposition, Business Process..., Organization &..., Streamlining Of..., Process Focused, Organized Multi-tasker, Organized self-starter, Organized with Strong..., Resourceful..., Business Analysis, Business Process Mapping, Cross-functional Team..., Change Management, Human Resources, Leadership, ERP, Operational Excellence, Performance Improvement, Performance Management, Process Improvement, Program Management, Project Management, Software Documentation, Strategy, Supply Chain, Value Stream Mapping, Analysis, Management, Process Engineering, Training, Quality Assurance
Education
University of Phoenix 2003 — 2006
BS, Business Management
ZC Sterling VP/Director of ComplianceZC SterlingOctober 2008 - Present
Education
Pepperdine University 1974 — 1975
MS
ZC Sterling VariousThe Hanover Insurance GroupMarch 1995 - October 2007
Education
Georgia Southern University - College of Business Administration 1990 — 1994
BBA, Finance
Biogen Idec May 2012 - Present
Biogen Idec January 2010 - April 2012
Fidelity Investments July 2008 - January 2009
ZC Sterling 2003 - 2007
Skills
Customer Service, Training, Microsoft Office, Outlook, Microsoft Excel, Process Improvement, Leadership, PowerPoint, Microsoft Word, Project Management, Management, Research, Public Speaking, Team Building, Call Center, Strategic Planning, Program Management, Windows
Education
Medical Arts Massage School 2005 — 2006
Massage Therapy
North Carolina Agricultural and Technical State University 1998 — 2002
Bachelor of Science (B.S.), Marketing
Bank of America July 2009 - Present
US Trust December 2003 - July 2008
ZC Sterling 2001 - 2003
Barnett Banks, Inc 1988 - 2001
Skills
Six Sigma Black Belt..., Process..., Multi-site Mangement, Mortgage Lending, Loans, Commercial Banking, Six Sigma, Financial Risk, Financial Services, Management, Sales Management, Strategic Planning, Credit Risk, Portfolio Management, Banking, Credit, Credit Analysis
Education
University of Louisville
Bachelor of Science, Management/Marketing
FDA March 2015 - Present
US Department of Health and Human Services October 2013 - Present
Department of Health and Human Services November 2009 - October 2013
State of North Carolina March 2006 - November 2009
North Carolina General Assembly 2005 - 2006
ZC Sterling February 2005 - September 2005
Skills
Budgets, Outlook, Spreadsheets, Account Reconciliation, Policy, Policy Analysis, Customer Service, Managerial Finance, PowerPoint, Training, Accounting, Analysis, Public Administration, Finance, Research, MS Project, Microsoft Word, Legal Research, Management, Employee Relations, Program Management, Public Speaking, Strategic Planning, Public Policy, Time Management, Government, Microsoft Excel, SPSS, Community Outreach
Education
North Carolina Central University 2004 — 2008
Master of Public Administration (MPA), Public Administration
North Carolina Central University 1999 — 2003
Bachelor of Arts (B.A.), Sociology
BluTrend July 2009 - Present
ZC Sterling October 1998 - January 2009
London Bridge Group April 1985 - October 1998
Skills
PL/SQL, ASP, Web Services, XML, HTML, Delphi, VSS, JavaScript, CSS, PVCS, AS400, Erwin, Analysis, Microsoft Office, Query Optimization, T-SQL, VBScript, Database Design, Crystal Reports, SQL Server, ASP.NET, SQL, C#, SDLC, Visual Studio, Windows, Access, Stored Procedures, Application Development, Visual Basic, IIS, AJAX, Databases, ADO.NET, .NET, Microsoft SQL Server, Software Development, Oracle, SharePoint, Software Design, Requirements Analysis, Visio, Business Intelligence, Software Project..., SOA, Scrum
Education
Southern Polytechnic State University 1983 — 1985
BS, CIS
ZC Sterling
Skills
Insurance, Underwriting, Strategic Financial..., Financial Analysis, Process Improvement, Financial Modeling, Finance, Variance Analysis, Analysis
Education
California Baptist University 1997 — 2001
Bachelors, Business
Regency Centers August 2006 - Present
ZC Sterling February 2002 - July 2006
Skills
Windows 7, Troubleshooting, Active Directory, System Administration, XP, Network Administration, Social Media, Windows Server, Technical Writing, Customer Service, Budgets, Research, Team Leadership, SQL, Training, Microsoft Exchange
Education
University of North Florida 1990 — 1995
BA, Psychology
Oakley April 2012 - Present
Arbonne International December 2009 - April 2012
Capital Group October 1997 - July 2009
ZC Sterling 1993 - 1997
BAX Global 1988 - 1993
Skills
SDLC, Visio, Business Requirements, Business Analysis, SQL, Systems Analysis, Software Documentation, Data Analysis, Requirements Gathering, Requirements Analysis, Business Process, Agile Methodologies, Business Intelligence, Testing, Analysis, Business Process...
Education
Saint Paul University
Business, Accounting
Citi Mortgage October 2012 - Present
Citi Mortgage February 2012 - October 2012
ZC Sterling January 2005 - December 2008
All-Ways Communications January 2002 - December 2004
Skills
Customer Service, Excel, Word, Accounting, PowerPoint, Customer Relations, Microsoft Office, Research, Financial Reporting, Outlook, Budgeting, Teamwork, Strategic Planning, Analysis, Financial Planning, Data Analysis, Billing, Business Analysis, Problem Solving, Windows, Accounts Payable, Administration, Auditing, Documentation, Six Sigma, Supervisory Skills, Mortgage Servicing, Microsoft Excel
Education
Kaplan University 2010 — 2011
Bachelor of Science (B.S.), Business Administration
Hagerstown Community College 2003 — 2010
Associate of Science (A.S.), Business Administration
North
North
North
Ally Servicing January 2010 - Present
PHH Mortgage May 2009 - September 2009
Fidelity National Informational Services August 2005 - July 2008
ZC Sterling April 2002 - August 2005
Sprint PCS May 1998 - April 2002
Winn Dixie January 1996 - June 1998
Skills
Billing, Microsoft Office, Research, Excel, Word, PowerPoint, Supervisory Skills, Customer Relations, General Ledger, Telephone Skills, 10 Key, Funding, Bookkeeping, Peachtree, Invoicing, Outlook, Accounts Receivable, Access, Accounting, Lotus Notes, Quickbooks, Reconciliation, Documentation, Problem Solving, Credit, Account Reconciliation, Microsoft Excel, Loan Servicing, Time Management, Team Building, Mortgage Servicing, SAP, Journal Entries, Payments, Customer Satisfaction, Call Centers, Mortgage Lending, Insurance, Financial Statements, Spreadsheets, Customer Service
Education
Florida Community College at Jacksonville 1998 — 2001
Associates of Arts, Accounting
University of North Florida
American Home Mortgage formerly Option One Mortgage Company November 2006 - June 2009
Ameriquest April 2004 - May 2006
ZC Sterling September 1999 - April 2004
Union Bank October 1986 - March 1997
Education
Coastline Community College
Accounting/Bookkeeping
Far Eastern University
Bachelor, Mass Communications
ABC Supply September 2003 - Present
ZC Sterling March 2002 - August 2003
RBC March 1999 - October 2001
Ferguson Enterprises January 1996 - February 1999
Skills
Millwork, Account Management, Building Materials, Purchasing, Customer Service, Wood, Construction, Sales, Flooring, Doors, Contractors, New Business Development, Budgets, Contract Negotiation, Team Building, Pricing, Sales Management
Education
Miami University 1992 — 1995
BS, Interior Design
HomeStreet Bank (formerly known as Simplicity Bank) April 2010 - Present
ZC Sterling 1998 - 2009
Home Savings of America April 1990 - March 1998
Skills
SDLC, Business Analysis, Business Requirements, Process Improvement, Mortgage Lending, Requirements Gathering, Vendor Management, Credit, Visio, Risk Management, Analysis, Requirements Analysis, Business Process..., Insurance, Software Documentation, Call Centers, Change Management, Business Process, Access, IT Management, SharePoint
Education
California State University-Los Angeles 1983 — 1986
B.S, Business Administration - Marketing
Pasadena City College 1981 — 1983
A.A., Business
TPG Telemanagement Inc January 2011 - Present
ZC Sterling January 2000 - January 2011
infoUSA January 1993 - January 2000
Skills
Project Management, Strategy, Change Management, Leadership, Management
Education
Northwest Missouri State University 1988 — 1992
BS, Marketing
Northwest Missouri State University
NCDOT May 2010 - Present
NCDOT September 2007 - May 2010
ZC Sterling March 2007 - May 2007
Conmpany Solution, LLC May 2005 - May 2006
Housatonic Community College June 2004 - December 2004
JN Cleaning Solution August 1997 - March 2003
Alcaldia de Caracas August 1985 - May 1996
Skills
Microsoft Excel, Microsoft Access..., Microsoft Word, Microsoft Publisher, Microsoft Power Point, QuickBooks, Access, PowerPoint, Outlook, Supervisory Skills, Office Management, Microsoft Office, Contract Management, Process Scheduler, Policy, Government, Budgets, Software Documentation
Education
Durham Technical Community College 2014 — 2014
Certification, Community Spanish Facilitator Certificate
Housatonic Community College 2002 — 2005
A.S Science, Accouting
Colegio Universitario de Caracas 1993 — 1996
High Education, Cost Accounting
Wells Fargo Home Mortgage June 2013 - Present
Sinclair Broadcast Group May 2011 - June 2013
Stock Loan Services, LLC May 2007 - July 2009
ZC Sterling July 2004 - May 2007
Skills
Customer Service, Financial Analysis, Microsoft Office, Microsoft Excel, Banking, Insurance, Mutual Funds
Education
North Carolina Wesleyan College 2007 — 2010
Business Management
Teague Campbell Dennis & Gorham February 2010 - Present
Teleflex Medical 2004 - 2009
ZC Sterling 2003 - 2004
Allstate Insurance Company 1997 - 2002
Poly America, Inc 1995 - 1997
Skills
Employment Law, Human Resources, Employee Relations, Performance Management, FMLA, Recruiting, Employee Benefits, Workers Compensation, HRIS, Management, Onboarding, Benefits Administration, Payroll
Education
The University of Texas at Arlington
Interdisciplinary Studies, HR Management & Diversity Training
Clear Path Lending September 2015 - Present
First Direct Lending March 2015 - September 2015
Kondaur Capital Corporation December 2013 - March 2015
Carrington Mortgage Holdings February 2013 - October 2013
Promontory Financial Group, LLC January 2012 - January 2013
Assurant Specialty Property November 2007 - December 2009
Option One Mortgage May 2007 - November 2007
AMC Mortgage Services June 2004 - March 2007
QBE FIRST February 1999 - June 2004
ZC Sterling 1999 - 2004
Skills
Loans, Credit, Quality Assurance, Finance, Auditing, Mortgage Servicing, Management, Default, Loss Mitigation, Banking, Loan Servicing, Software Documentation, Microsoft Excel, Financial Services, Risk Management, Insurance, Customer Service, Mortgage Lending, Vendor Management, Analysis, Process Improvement, Financial Analysis, Policy, Mortgage Banking, Compliance, Budgets, Access, Call Centers, Time Management, FHA, Loan Modifications, Underwriting, Financial Risk, Bankruptcy, Loan Origination, Residential Mortgages, Due Diligence, Vendor Audit, Encompass, Fidelity/MSP/CPI, Fiserv, LPS, Archer, HMDA, Credit Analysis, Refinance, Internal Audit, Asset Management, Leadership
Education
Coastline Community College 2010 — 2012
None, Accounting
University High School 1993 — 1997
High School Diploma
Pacifica Elementary 1986 — 1992
TSYS September 2013 - Present
Niada's Photography January 2003 - Present
Hewitt Associates April 2008 - October 2010
ZC Sterling March 2007 - October 2007
Norfolk Southern April 1998 - October 2003
Skills
Visio, JavaScript, SDLC, Customer Service, DB2, MySQL, Test Planning, Unix, Analysis, SQL, Testing, Microsoft SQL Server, Apache, Software Documentation, Databases, Requirements Analysis, Business Analysis, C#, Process Improvement, HTML, XML, Java, Integration, System Administration, Digital Photography, Photoshop, Troubleshooting
Education
South Carolina State University 1992 — 1997
Bachelor of Science (B.S.), Computer Science
Christ Lutheran Church August 2013 - Present
Pick Up Stix September 2007 - November 2010
Eiki International, Inc. June 2005 - August 2006
ZC Sterling July 2001 - June 2005
autoaccessory.com September 1999 - May 2001
Outbound Services 1997 - 1999
Skills
Employee Relations, Microsoft Excel, Analysis, Customer Service, Training, SPSS, Research, Marketing
Education
University of California, Irvine 2008 — 2010
BA, Sociology
MPCCET November 2009 - Present
Lincoln Housing Authority January 2003 - August 2009
ZC Sterling October 2001 - January 2003
Skills
Computer Literate, Technical Writing, Microsoft Works
Education
University of Nebraska-Lincoln 1966 — 1983
Bachelor of Science, Political Science
North Platte High School
World's Foremost Bank April 2013 - Present
Worlds's Foremost Bank August 2011 - April 2013
World's Foremost Bank October 2010 - August 2011
World's Foremost Bank November 2009 - October 2010
ZC Sterling February 2009 - November 2009
World's Foremost Bank August 2008 - February 2009
World's Foremost Bank April 2008 - August 2008
World's Foremost Bank May 2006 - April 2008
Skills
Business Analysis, Banking, Management, Credit, Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Business Strategy, Credit Analysis, Team Leadership, Legal Documents, Financial Regulation, TCPA, FCRA, Finance, Bank Secrecy Act, Anti Money Laundering
Education
Nebraska Wesleyan University 2009 — 2012
Bachelor's, Business Administration
Southeast Community College 2001 — 2003
Associates of Applied Science, Business Administration
Ultra Electronics, SOTech January 2013 - May 2014
Ultra Electronics, ProLogic July 2010 - January 2013
Rockwell Collins April 2006 - July 2010
ZC Sterling October 2000 - April 2006
Skills
System and Software..., C#, C++, SQL, WPF, Winforms, .NET, Java, C++, C#, Software Development, Requirements Analysis, Software Engineering, Visual Studio, JavaScript, Eclipse, XML, Microsoft SQL Server, Subversion, Agile Methodologies, ASP.NET, Linux, C, Object Oriented Design, Web Services, MySQL, Software Design, UML, Unix
Education
California State University-Fullerton 2007 — 2009
Master of Science (M.S.), Software Engineering
City of Omaha February 2009 - Present
Phil's Steakhouse July 2005 - October 2009
ZC Sterling October 2001 - July 2005
Skills
Government, ArcGIS, GIS, Local Government, Microsoft Office, Program Management, Security, ESRI, Analysis, Databases, Cartography, Spatial Analysis, Access, Customer Service
Education
University of Nebraska at Omaha 1995 — 2001
Bachelor of Science (BS), Geography