AAA Company
Industry: Non-profit
DescriptionThe American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held non-profit national member association and service organization with over 58 million members in the United States and Canada. Headquarters: Heathrow, Florida, United States Founded: 4 March 1902, Chicago, Illinois, United States CEO: Marshall L. Doney (1 Jul 2015–) Founders: Automobile Club of America, Chicago Automobile Club, Parent organization: Colonial Realty Partnership (CRLP) Subsidiaries: AAA Southern New England, Gig Car Share,
AAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
AAA Salaries. You can even request information on how much does AAA pay if you want to. Learn about salaries, pros and cons of working for AAA directly from the past employees.
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AAA Employees
AAA November 2014 - Present
Skills
Corporate Law, Courts, Arbitration, Mediation, Medical Malpractice, Real Estate Development, Civil Litigation, Litigation, Commercial Litigation, Legal Writing
Education
Dorsey Business Schools-Southgate
Legal Administrative
Adaptive Insights May 2015 - Present
TCS/Cisco June 2014 - May 2015
TCS/Adobe February 2012 - May 2014
Google February 2011 - December 2011
PG&E January 2007 - February 2011
AAA June 2005 - December 2006
BMC Software June 1997 - June 2005
Canon Information Systems March 1993 - May 1997
Skills
Business Analysis, Business Process, Visio, Requirements Analysis, User Acceptance Testing, SDLC, Integration, Requirements Gathering, Agile Methodologies, Software Project..., Testing, Functional..., Business Requirements, Business Process..., Quality Assurance, SQL, Change Management, Test Planning, Analysis, Scrum, Process Improvement, CRM, Project Management, Project Coordination, MS Project, Agile, Test Cases, Process Engineering, Systems Analysis, Application Design, Requirements Management, Documentation, Cross-functional Team..., Waterfall, Resource Management, SOA, Project Planning, Application Development, Software Documentation, Microsoft Project, Software Development
Education
Stanford Center for Professional Development 2014 — 2015
Advanced Project Management Professional Certificate, Advanced Project Management, In Progress
Scrum Alliance 2012 — 2013
Certified Scrum Master
University of California, Santa Cruz
Project Management Negotiation Principles and Techniques
Foothill College 2013 — 2013
Fundamentals of Supervision and Management
Foothill College 2013 — 2013
Project Management Fundamentals
Odessa Auto Mechanical University 1986 — 1990
BS in Mechanics
Confidential January 2012 - July 2015
PSCC January 2012 - June 2014
KPI October 2009 - January 2011
AAA January 2004 - October 2009
Skills
Customer Service, Retail, Sales, Store Management, Inventory Management, Profit, Loss Prevention, Customer Satisfaction, Merchandising, P&L, Visual Merchandising, Budgets, Water Quality, Troubleshooting, Microsoft Excel, Microsoft Office, Accounting, Microsoft Word
Education
Emory University
Georgia State University
University of Tennessee-Knoxville
AAA January 2014 - July 2015
Dale Earnhardt Jr. Buick GMC Cadillac October 2012 - January 2014
Vector Marketing Corporation October 2008 - October 2013
Vector Marketing May 2009 - September 2012
Skills
Interviews, Direct Sales, Customer Service, Sales, Cold Calling, Training, Time Management, Sales Operations, Customer Satisfaction, Team Building, Sales Management, Customer Retention, Marketing, Sales Process, Sales Presentations
Education
Florida State University 2007 — 2011
Bachelor of Arts (B.A.), Music
Coral Reef Senior High School 2003 — 2007
Renewal by Andersen June 2015 - Present
AAA June 2014 - June 2015
The Carma-Zeyng Insurance Group March 2013 - June 2014
Humana July 2008 - January 2013
Skills
Health Insurance, Insurance, Life Insurance, Employee Benefits, Sales, Team Building, Cold Calling, Long-term Care, Customer Service, Account Management, Leadership, Strategic Planning, Marketing, New Business Development, Training, Small Business, Brokers, Disability Insurance, Time Management, Underwriting, Employee Relations, Healthcare, Process Improvement, Sales Presentations, Recruiting, Customer Satisfaction, Medicare, Coaching, CRM, Human Resources, Vendor Management, Term Life Insurance
Education
Eastern Michigan University 1987 — 1992
Bachelor of Science (B.S.), Organizational Communication
Eastern Michigan University 1987 — 1992
Bachelor of Science (B.S.), Organizational Communication, General
SmartNow May 2015 - Present
eBay September 2011 - April 2015
eBay October 2008 - August 2011
eBay January 2007 - September 2008
AAA January 2006 - December 2006
HSBC January 2003 - January 2006
Ford Motor Company June 2001 - September 2001
Merrill Lynch July 1999 - July 2000
Skills
SQL, Photoshop, Fireworks, Product Management, E-commerce, Market Research, Forecasting, Analytics, Product Marketing, Product Strategy, Segmentation, Competitive Analysis, Marketing Strategy, Online Marketing, Business Strategy, Social Media, Team Leadership, Social Networking, Program Management, Online Advertising, Adobe Fireworks, Business Development, Cross-functional Team..., Product Development, Strategy, User Experience, Strategic Partnerships, Start-ups, SEM, SEO, Mobile Devices, Marketing Management, Marketing, CRM, Social Media Marketing, Management, Multi-channel Marketing, Business Planning, Leadership, Strategic Planning, Digital Marketing, Web Analytics, Enterprise Software, Email Marketing, Sales, Consulting, Content Strategy, New Business Development, Lead Generation, Digital Strategy
Education
UCLA Anderson School of Management 2000 — 2002
MBA, Marketing and International Management
Fundação Getulio Vargas 2001 — 2001
MBA EAP, MBA
University of California, Los Angeles 1991 — 1996
BA, History
Sciences Po Toulouse 1995 — 1996
UC EAP, Political Science
AAA January 2015 - Present
Royal Custom Designs November 2012 - April 2014
EZChoiceLogistics.com December 2011 - January 2012
Patient Financial Services September 2010 - December 2011
MOUNTAIN VIEW MORTUARY (Online) May 2006 - December 2010
Best Logistics July 2010 - October 2010
MOUNTAIN VIEW MORTUARY May 2006 - June 2010
MW LOGISTICS, LLC September 2008 - May 2010
University of Southern California 2007 - 2007
Mountain View Mortuary December 2004 - May 2006
Skills
Logistics, Logistics Management, Customer Service, Access, Budgets, Invoicing, Strategic Planning, Shipping, Process Scheduler, Freight, Inventory Management, Outlook, Transportation, Accounting, Process Improvement
Education
Ultimate Medical Academy (Online) 2009 — 2013
Certification, Medical Coding & Billing
DeVry University 2003 — 2005
South Bend Medical Foundation December 2014 - Present
First Response DRS March 2011 - December 2014
AAA June 2010 - September 2010
Skills
Event Planning, Marketing, Social Media, Customer Service, Microsoft Office, PowerPoint, Trade Shows, Microsoft Excel, Corporate Events, Microsoft Word, Social Networking, Outlook
Education
Ferris State University 2012 — 2013
Bachelor of Business Administration (BBA)
Southwestern Michigan College 2009 — 2012
Associate in Applied Science, Marketing
Lake Michigan College 2008 — 2009
Brandywine High School 2004 — 2008
High School Diploma
TB University
AAA February 2014 - Present
Darden March 2013 - February 2014
Gander Mountain August 2011 - December 2013
Best Buy April 2012 - March 2013
C.A. Curtze Co. April 2011 - August 2011
Valerios Ltd January 2009 - April 2011
CUTCO Cutlery June 2008 - August 2009
Skills
Sales, Training, Consumer Electronics, Customer Service, Shooting Sports, College Football, Marketing Strategy, Merchandising, Retail, Profit, Sales Operations, Social Networking, Social Media, Time Management, Microsoft Office, PowerPoint
Education
Edinboro University of Pennsylvania 2009 — 2013
Bachelor's degree-School of Business, Marketing
General Mclane High School 1997 — 2009
High School Diploma
AAA May 2014 - Present
Edmond Public School August 2003 - May 2014
Edmond Christian Church June 2008 - Present
Haiti's Children's Hope June 2013 - Present
H&R Block November 2002 - April 2003
Edmond Public Schools 1997 - 2002
Skills
WordPress, Desktop Publishing, Teaching, PowerPoint, Windows, Problem Solving, CompTIA, Student Development, Teamwork, Computer Graphics Design, Volunteering, Audio Editing, Photography, Management, Program Management, Windows 7, Editing, Active Directory, Windows XP, Administration, Software Documentation, Computer Repair, Windows XP Pro, Dreamweaver, Office 2010, Troubleshooting, Help Desk Support, Technical Support, Computer Maintenance, Microsoft Office, Microsoft Excel, Customer Service, Curriculum Design
Education
Francis Tuttle Technology Center
Computer and Information Sciences and Support Services
University of Central Oklahoma 1988 — 1991
Graphic Design
Guthrie High School 1984 — 1988
High School Diploma
Lockheed Martin July 2014 - Present
AAA May 2014 - July 2014
Greensleeves LLC August 2013 - April 2014
METIL (Mixed Emerging Technology Integration Lab) at the UCF Institute for Simulation and Training June 2010 - August 2013
Blueshift Interactive, Inc May 2008 - August 2008
Florida Today May 2006 - December 2007
Skills
CSS, Web Design, Graphic Design, Logo Design, CMS, HTML 5, PHP, Adobe Acrobat, XHTML, User Interface Design, Multimedia, Illustrator, Photoshop, Illustration, Layout, Editing, HTML, Graphics, After Effects, Dreamweaver
Education
University of Central Florida
Bachelor of Arts (B.A.), Digital Media Interactive Systems
Brevard Community College
AA, Journalism
Bank of the West September 2015 - Present
Bank of America August 2005 - August 2015
ADM Careers June 2004 - July 2005
AAA September 2002 - June 2004
STAND! Against Domestic Violence March 2001 - April 2002
Sears June 1996 - March 2001
Skills
-Outstanding..., -Ability to build and..., -Dedicated to getting..., -Resourceful and..., -Excellent time..., -Ability to multi-task., Interpersonal..., Recruiting, Banking, Employee Relations, Onboarding, Cold Calling, Sourcing, Marketing, Management, Training, Time Management, Sales, Interviews, Negotiation, Networking, Hiring, College Recruiting, New Business Development, Teamwork, Call Centers, Insurance, Talent Acquisition, Screening Resumes, Customer Service, Leadership, Executive Search, Talent Management, Performance Management, Human Resources, Applicant Tracking...
Education
University of California, Berkeley 1999 — 2001
BA, Sociology
Diablo Valley College 1997 — 1999
Ygnacio Valley High School 1993 — 1997
Event Industry Marketing by Beatcreative June 2012 - Present
Event Leadership Institute May 2013 - May 2014
AAA November 2013 - April 2014
Exhilarate Events November 2009 - May 2012
Unique Option April 2008 - November 2009
G&G Advertising October 2003 - April 2008
Hakuhodo August 2001 - October 2003
Tribeca Film Center September 2000 - April 2001
Beniot, Twomey & Partners January 1999 - April 2001
Vibe Magazine 1998 - 1999
Skills
Social Media, Creative Direction, Marketing Strategy, Copywriting, Social Media Marketing, Online Marketing, Email Marketing, Advertising, SEM, Web Analytics, Strategy, Graphic Design, SEO, Publishing, Blogging, Corporate Events, Social Networking, Press Releases, CRM, Newsletters, PPC, Sponsorship, WordPress, Marketing, Event Management, Trade Shows, Photoshop, Editing, Creative Writing, Public Relations, Marketing Communications, Online Advertising, Sales, Integrated Marketing, Facebook, Event Planning, Digital Media, Direct Marketing, Relationship Marketing, Brand Development, Lead Generation, Market Planning, Digital Marketing, Brand Awareness, Direct Mail, Corporate Branding, Media Planning, Marketing Management, Brand Management, Mobile Marketing
Education
Fashion Institute of Technology 1996 — 2001
Bachelors of Science, Advertising Marketing Communications
AAA October 2013 - Present
Junk2funk April 2010 - Present
The Kiteboarder Magazine January 2008 - Present
Rushing & Associates Inc. February 2008 - September 2012
Troika Studios March 2006 - January 2008
Dalton Agency July 2005 - March 2006
Skills
Layout, Advertising, Logo Design, Adobe Creative Suite, QuarkXPress, InDesign, Illustrator, Adobe Acrobat, Photoshop, Magazines, Microsoft Office, ad design, Page layout, Typography, Web banners, Color theory, Logo and identity design, Photo retouching, Photography, Posters and post cards, Brochures and..., Banners, Graphic Design, Posters, Flyers, Web Design, Brochures, Banner Ads, Image Manipulation, Mac, Graphics, Creative Direction
Education
Flagler College 2001 — 2005
Bachelor of Fine Arts (BFA), Graphic Design
CrowdStreet, Inc. 2014 - Present
Janrain, Inc. 2011 - 2014
Janrain, Inc. 2010 - 2012
Janrain, Inc. 2008 - 2010
WebTrends 2004 - 2007
EarthLink Business 2001 - 2004
AAA 2000 - 2001
AAA 1999 - 2000
Ernst & Young 1996 - 1999
U.S. Bank 1992 - 1994
Skills
Telecommunications, Advertising, Online Advertising, Team Building, Negotiation, Facilitators, SaaS, Strategic Partnerships, Start-ups, Analytics, Product Management, Business Development, Mobile Devices, Entrepreneurship, Marketing, Enterprise Software, Product Marketing, Sales, Recruiting, E-commerce, Cloud Computing, Business Strategy, Consulting, Strategic Planning, Online Marketing, Strategy, Account Management, Social Media Marketing, Go-to-market Strategy, Mergers, Web Analytics, Mergers & Acquisitions, Selling, CRM, Competitive Analysis, Solution Selling, Sales Process, Demand Generation, Management, Social Media, Venture Capital, Email Marketing, Product Development, Leadership, Marketing Automation, Mobile Marketing, Start-up
Education
Duke University (Fuqua) 1994 — 1996
Master of Business Administration (M.B.A.)
University of Notre Dame 1987 — 1991
Bachelor's Degree, Political Science
Brunswick 1976 — 1987
High School
SeaWorld December 2013 - Present
indie booth 2013 - 2015
AAA June 2011 - December 2013
Meredith March 2007 - June 2010
ARTstor May 2006 - March 2007
Skills
Digital Asset Management, Digital Libraries, Content Management, Digital Photography, Photo Librarian, Digital Media Services, Photo Editor, Photo Research, Taxonomy, Metadata, Digital Archiving, Video, Editing, Mac, Editorial, Publishing, Copywriting, Content Strategy
Education
Florida Atlantic University 2004 — 2006
Master of Arts (M.A.), Linguistics
University of Central Florida
Bachelor of Arts (B.A.), Spanish
AAA May 2014 - Present
Michigan Chronicle June 2011 - August 2011
Skills
Telephone Skills, Facebook, Interviews, Customer Service, Social Media, Sales
Education
Florida A&M University 2008 — 2013
Bachelor's degree, Broadcast Journalism
Royal Label Co June 1997 - Present
Brown Brothers Harriman April 1994 - June 1997
Mellon Bank February 1992 - April 1994
AAA May 1991 - February 1992
Massachusetts Office of Travel and Tourism January 1988 - January 1990
Skills
Strategic Planning, New Business Development, Negotiation, Sales Management, Account Management, Operations Management, Sales, Marketing Strategy, Offset Printing, Product Development, Digital Printing, Forecasting, Process Improvement, Business Strategy
Education
Emmanuel College 1985 — 1988
BA, Business Management & Psychology
Lasell College 1983 — 1985
AS, Business
Archbishop Williams 1979 — 1983
Answers September 2014 - Present
ForeSee May 2012 - September 2014
AAA May 2010 - May 2012
Borders Corporate August 2007 - May 2010
Borders Group April 2006 - August 2007
Skills
Email Marketing, Web Analytics, E-commerce, Online Advertising, Omniture, Google Analytics, Digital Strategy, Analytics, Online Marketing, Direct Marketing, Integrated Marketing, Management, Digital Marketing, SEM, Database Marketing, CRM, PPC, Strategy
Education
Eastern Michigan University 1998 — 2010
Bachelor of Science, Psychology, Biology
AAA November 2014 - Present
The Outboard Guy November 2008 - Present
The Hertz Corporation August 2008 - April 2014
Cycle Motion May 2003 - July 2008
Skills
Customer Service, New Business Development, Negotiation, B2B, Project Management, Customer Satisfaction, Plastics, Sales, Sales Management, Automotive, Team Building, Inventory Management, Microsoft Office, Process Improvement, Operations Management, Strategic Planning, Management, Account Management, Vehicles, Purchasing, Team Leadership, Training, Leadership
Education
Duquesne University 2013 — 2015
Master of Science in Leadership, Leadership and Professional Administration
Kent State University 2003 — 2007
Bachelor of Business Administration, Management & Information Systems
East Palestine High School 1999 — 2003
Diploma, Business Administration
AAA September 2009 - Present
Allstate February 2007 - September 2009
Allstate February 2007 - September 2009
Allstate February 2007 - September 2009
GEICO April 2003 - February 2007
GEICO 2003 - 2007
GUMBY'S PIZZA August 2000 - January 2003
Skills
Time Management, Insurance, Direct Sales, General Insurance, Property & Casualty..., New Business Development, Management, Microsoft Office, Marketing, Small Business, Sales, Umbrella Insurance, Disability Insurance, Team Building, Employee Benefits, Commercial Insurance, Leadership, Budgets, Customer Service, Life Insurance, Liability, Customer Satisfaction, Strategic Planning, Sales Management, Customer Retention, Term Life Insurance, Underwriting, E-commerce, Casualty, Health Insurance, Legal Liability, Account Management, Professional Liability, Fixed Annuities, Homeowners, Microsoft Excel, Workers Compensation, Risk Management
Education
Georgia College and State University 2003 — 2006
Business, Management & Information Technology
Macon State College 2001 — 2003
B.A. 2003, Business Management and Information Technology
University of Georgia - Terry College of Business 2000 — 2003
Business
TATTNALL SQUARE ACADEMY 1993 — 1998
Terry College of Business
American Cancer Society 2015 - Present
AAA 2008 - 2015
The Walt Disney Company 1996 - 2008
State University System of Florida - Board of Governors 1992 - 1996
American Management Systems, Inc. 1989 - 1991
Software AG 1987 - 1988
Skills
E-commerce, Strategic Planning, Project Management, Digital Strategy, Leadership, IT Strategy, Mobile Applications, Social Media, Online Marketing, Internet, Digital Marketing, SEO, Integration, Business Analysis, Analytics, Product Management, B2B, Strategy, CRM, Management, Business Intelligence, Information Technology, Vendor Management, SDLC
Education
University of South Florida
MBA, International Marketing and Technology
George Mason University
B.S., Decision Sciences and Management Information Systems
Travel Planners International July 2015 - Present
AAA September 2014 - July 2015
SeaWorld Parks & Entertainment June 2012 - September 2014
The Mark Travel Corporation November 2008 - June 2012
Southwest Airlines Vacations, The Mark Travel Corporation June 2007 - November 2008
Sears Holdings Corporation February 2002 - June 2007
Skills
Leadership, Account Management, Marketing, Sales, Event Management, Management, Tourism, Sales Management, Business Development, Sales Operations, Marketing Strategy, Sales Presentations, B2B, Negotiation, Lead Generation, Customer Service, Team Building, Trade Shows, Selling, Merchandising, New Business Development, Online Advertising
Education
University of Central Florida 1993 — 1995
BSBA, Marketing
Eastern Florida State College 1991 — 1993
Associate's Degree, Marketing
Satellite High School 1987 — 1991
High School Diploma, College Preparation
Metrogistics, LLC December 2014 - Present
MOHELA February 2014 - November 2014
The Gatesworth May 2011 - October 2014
AAA December 2013 - February 2014
Skills
Retail, Customer Service, Merchandising, Visual Merchandising, Microsoft Word, Fashion, Microsoft Office, Loss Prevention, PowerPoint, Time Management, Fashion Design, Customer Satisfaction, Sales, Microsoft Excel, Event Planning, Leadership, Public Speaking, Social Networking, Social Media, Facebook
Education
Fontbonne University 2008 — 2013
Bachelor of Arts (BA), Behavioral Sciences
Fontbonne Univeristy 2008 — 2013
Bachelor of Arts (B.A.), Sociology
AAA June 1997 - Present
Michigan June 1997 - Present
City health department June 1997 - Present
The Auto Club Group January 1997 - January 1999
Skills
Insurance
Education
DeVry University 2009 — 2013
Associate of Science (A.S.), Network Systems Administration
DeVry University 2010 — 2012
Associates, network systems administration
Ferndale High School 1992 — 1996
High School Diploma
Oakland Community College
Undergraduate Studies
Western Michigan University
Undergraduate Studies
aaa June 2010 - Present
Skills
Customer Retention, Leadership, PowerPoint, Access, Employee Benefits, Customer Satisfaction, Call Centers, Outlook, Event Planning, Marketing, Sales, Health Insurance, Insurance, Training, Microsoft Word, Customer Service, Process Improvement, Microsoft Office, Customer Experience, Data Entry, Coaching, Budgets, Account Management
Education
Drew University 1978 — 1982
Bachelor of Science (BS), Psychology
3D Systems Corporation January 2014 - Present
Globus family of brands January 2012 - February 2013
Globus family of brands November 2009 - February 2012
AAA April 2007 - May 2008
Skills
Tourism, Trade Shows, Hospitality, Sales Management, B2B, Account Management, Key Account Development, Sales, Customer Service, Management, Microsoft Office, Marketing, Customer Experience, Call Centers, Salesforce.com
Education
Fort Lewis College 2002 — 2005
BA, Anthropology
AAA April 2014 - Present
OutStart Inc. / Kenexa / IBM May 2006 - March 2014
Convergys June 2003 - April 2006
Skills
Java, XML, Web Services, JavaScript, Microsoft SQL Server, SDLC, AJAX, JSP, HTML, CSS, JPA, Distributed Caching, Redis, JSON, C/C++, PHP, MySQL, Mobile Development, JSF, Eclipse, Linux, SVN, Bash, C
Education
Florida Institute of Technology 2001 — 2003
Master of Science (M.S.), Computer Information Systems
Stetson University 1993 — 1996
Bachelor of Arts (B.A.), Philosophy
AAA April 2005 - Present
Galileo International / Travelport August 2003 - April 2005
RCI (Cendant Corporation) August 2001 - August 2003
ServiceWare Technologies / The Molloy Group February 1999 - August 2001
Dun & Bradstreet February 1986 - February 1999
Skills
Integration, Product Management, Web Applications, Management, Business Analysis, Project Management, Training, Team Building, Finance, Budgets, Strategic Planning, Strategic Partnerships, Market Research, B2B, Contract Negotiation, Sales
Education
Fairleigh Dickinson University
New Birth Baptist Church January 1989 - Present
The Auto Club Group April 1987 - April 2003
AAA 1987 - 2002
Skills
Insurance, Leadership Development, Missions, Youth Ministry, Team Building, Fundraising, Public Speaking, Non-profits, Spiritual Direction, Church Events, Coaching, Policy, Biblical Studies, Religion, Gospel, Pastoral Counseling, Budgets, Theology, Bible, Volunteer Management, Staff Development, Program Development, Microsoft Office, Apologetics, Customer Service, Discipleship, Hermeneutics, Pastoring, Evangelism, Curriculum Development, Microsoft Word, Strategic Planning, Church Growth, Pastoral Theology, Ministry Leadership, Conflict Resolution, System Administration, Church Administration, Discipleship Training, Administration, Property & Casualty..., Expository Preaching, Leadership, Chaplaincy, Research, Training, Pastoral, Event Planning, Homiletics, Church Consulting
Education
Eastern Michigan University 1976 — 1981
Robichaud High School
Waste Management May 2014 - Present
Towerstream September 2012 - May 2014
AAA June 2007 - August 2012
Skills
Customer Satisfaction, Call Centers, Team Building, Customer Service, Management, Salesforce.com, Microsoft Office, Coaching, Sales, New Business Development, Microsoft Excel, Analysis, Sales Management, PowerPoint, Training, Budgets, Networking, Windows, Team Leadership, Microsoft Word, Cold Calling, Telecommunications, Process Improvement, Negotiation, Insurance, Account Management, Selling, Inventory Management, Time Management, Sales Operations, Outlook, Operations Management, Contract Negotiation, Troubleshooting, Strategic Planning, Process Scheduler, Leadership, Recruiting
Education
Suffolk University 2004 — 2006
Bachelor of Arts (B.A.), Advertising
Dean College 2002 — 2004
Associate's degree, Communications Technology/Technician
MHI Global May 2015 - Present
Impact Learning Systems, an MHI Global Company December 2014 - May 2015
Impact Learning Systems January 2014 - December 2014
Allstate April 2012 - January 2014
Northern January 1997 - January 2009
AAA Travel 2007 - 2009
AAA 1997 - 2009
CSAA 1997 - 2009
Patty A. Tucek January 2001 - January 2002
CSAA January 1997 - January 2001
Skills
Training & Development, Strategic Planning, Coaching, Property & Casualty..., Call Center, Employee Training, Travel Management, Member Relations, Membership Growth, PowerPoint, Internal Audit, Microsoft Excel, Operations Management, Sales Management, Team Building, Team Management, Cross-functional Team..., Internal Communications, Office Administration, Project Management, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Report Writing, Internal Controls, Corporate Communications, Community Development, Strategic Communications, Employee Relations, Building Relationships, Cross Selling, Employee Engagement, Empathy, Creative Problem Solving, Problem Management, Community Outreach, Compassion, Liaison, Leadership Development, Insurance, Sales Operations, Training, Budgets, Marketing, Sales, Business Planning, Management, Change Management, Business Development
Education
Fresno City College 1980 — 1981
General Studies
Mariposa County High School 1976 — 1980
PTP and Associates January 2010 - Present
AAA May 2013 - March 2015
Auto Zone June 2012 - June 2013
Reid & Associates March 2010 - January 2011
United Insurance November 2008 - September 2009
Alimar Security March 2007 - November 2008
Detroit Public Schools August 2001 - September 2007
Greektown Casino August 2001 - December 2002
Skills
sales, public relations, customer sertvice, marketing, Strategic Planning, Public Relations, Marketing, Sales, Customer Service, Public Speaking, PowerPoint, Insurance, Event Planning, Selling, Coaching, Small Business, Microsoft Office, Outlook, Fundraising, Policy, Term Life Insurance, Sales Management, New Business Development, Nonprofits, Customer Retention, Social Media, Social Networking, Leadership, Training, Team Building, Microsoft Excel
Education
Blackstone Career Institute 2010 — 2011
Paralegal/Legal Assistant
Eastern Michigan University 1987 — 1994
Bachelor of Science, Criminal Justice
AAA August 2015 - Present
voltaicLife October 2013 - Present
Think Agency May 2014 - August 2015
US Army Reserve June 2006 - May 2013
Nadic Engineering Services August 2005 - May 2009
Chuck e Cheese March 2004 - August 2007
Skills
Photoshop, Customer Service, OS X, Microsoft Office, Access, HTML, PowerPoint, Microsoft Word, C++, Web Design, ActionScript, Windows, Editing, Adobe Acrobat, Microsoft Excel, Research, Social Media, Java, CSS3, Outlook, Social Networking, Facebook, AngularJS, WordPress, Adobe Creative Suite, Dreamweaver, CSS
Education
Full Sail University 2012 — 2014
Bachelors of Science, Web Design and Development
Trendline Interactive May 2014 - Present
Ticketmaster Entertainment March 2012 - May 2014
Merkle July 2011 - March 2012
AAA Arizona February 2009 - July 2011
AAA Colorado January 2007 - November 2008
AAA January 2007 - November 2008
Tenxible Solutions/ Black Diamond Computing 1995 - 2007
CBS Radio 2005 - 2006
Infinity Broadcasting 2005 - 2006
American Data Group 2004 - 2005
Skills
ExactTarget, PHP, Email Strategy, Email Marketing, Online Marketing, E-business, Photography, Social Media, Social Media Marketing, Social Marketing, Email Solutions, Digital Marketing, Digital Photography, Interactive Marketing, Cross-channel Marketing, Mobile Marketing, Digital Strategy, Database Marketing, Marketing Strategy, Social Networking, Integrated Marketing, Marketing, Mobile Devices, User Experience, Digital Media, Content Strategy, Multi-channel Marketing, Online Advertising, Web Analytics, Web Design, E-commerce, Website Development, Advertising, Strategy, SEO, Cross Media Marketing, Facebook, Analytics, SEM, Google Analytics, ESP, Technology
Education
Embry-Riddle Aeronautical University 1989 — 1994
BA, Aviation Business Administration
Embry-Riddle Aeronautical University 1989 — 1994
BA, Prescott Campus
Platte Canyon High School 1985 — 1989
yes, high school diploma
MetLife February 2014 - Present
MetLife January 2013 - January 2014
MetLife January 2012 - December 2012
MetLife January 2011 - December 2011
MetLife January 2008 - December 2010
MetLife March 2006 - December 2007
AAA May 2004 - August 2005
Skills
Subject matter expert..., Insurance, Financial Analysis, Financial Reporting, Accounting, Project Management, General Ledger, PeopleSoft, Microsoft Excel, Business Analysis, Training, Forecasting, Leadership, Budgets, Analysis, Business Process, Strategy, Analytics, Business Intelligence
Education
DeVry University, Keller Graduate School of Management 2006 — 2008
Master; Masters, Business Administration; International Business;
Florida Agricultural and Mechanical University 2002 — 2005
Bachelor of Science Degree with Honors in Accounting, Accounting and Business/Management
Kaiser Permanente June 2013 - Present
AAA April 2011 - May 2013
AAA December 2007 - April 2011
Affinion Loyalty Group April 1998 - November 2007
Capital One 1996 - 1998
Skills
Competitive Intelligence, Competitive Analysis, Analytics, Market Analysis, Market Research, Business Strategy, Marketing Strategy, Marketing Research, Product Development, Strategy, Strategic Planning, New Business Development, Cross-functional Team..., Management, Business Intelligence, Leadership, Business Planning, Advertising, Analysis
Education
Georgetown University 1992 — 1996
B.A., American Government, Italian
Bolingbrook High School 1988 — 1992
Relish Furnishing March 2013 - Present
AAA 2010 - Present
Partye Girl Event Planning April 2005 - January 2010
Party Posie Floral (on call) July 2007 - 2008
The Men's Warehouse May 2005 - March 2007
Pitney Bowes February 2001 - May 2004
Pitney Bowes, Inc February 2001 - April 2004
Banana Republic May 2000 - February 2001
Macy's November 1997 - May 2000
Skills
Home Staging Decor, Antiqueing, Personal Shopper
Education
El Camino College 1983 — 1986
AA, Journalism
El Camino College 1983 — 1985
AA, Art
St. Mary's Academy 1979 — 1983
Diploma, GED
AAA August 2010 - Present
Morgan Insurance Group January 2008 - August 2010
Skills
Commercial Insurance, Property & Casualty..., Insurance, New Business Development, Sales, Customer Service, Casualty, Health Insurance, General Insurance, Liability
Education
Florida International University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Miami Dade College 2007 — 2009
Associates in Arts
AAA July 2009 - November 2013
AAA September 1997 - November 2005
Congressman Norman Sisisky (D-VA) April 1992 - June 1997
Skills
Grassroots Organizing, Legislation, Legislative Relations, Strategic Communications, Public Affairs, Politics, Speech Writing, International Relations, Media Relations, Public Policy, Policy Analysis, Government
Education
The George Washington University 1986 — 1988
Bachelor's degree, Political Science
Dean College 1984 — 1986
Associate of Arts (AA), Social Science
AAA March 2005 - Present
Education
San Jose State University 2002 — 2004
Bachelor of Science, Business Administration, Concetration in Marketing
De Anza College 1999 — 2002
Associates degree, Liberal Arts and Sciences
monta vista
AAA May 2011 - Present
Skills
Product Knowledge, Team Leadership, Customer Relations, Salesforce.com, Sales Operations, Typing, Excel, PowerPoint, Working With Children, Entertainment, Entrepreneurship, Data Entry, Tutoring
Education
Full Sail University 2008 — 2011
BS, Entreprenuership and Entertainment
AAA VP-MarketingAmerican PioneerFebruary 1984 - July 1991
Daytona Beach News-Journal February 1981 - February 1984
Skills
Strategic Planning, Direct Marketing, Marketing Strategy, Team Building, New Business Development, Lead Generation, CRM, Strategic Partnerships, Business Planning, Market Planning, Marketing, Contract Negotiation, Strategy, Email Marketing, Product Marketing, Marketing Communications, Business Strategy, Cross-functional Team...
Education
Stetson University 1982 — 1984
MBA, Business
Florida Southern College 1977 — 1981
BS, Marketing & Journalism
Star2Star Communications, LLC January 2015 - Present
AAA National February 2014 - December 2014
AAA October 2013 - February 2014
Florida Department of Environmental Protection May 2013 - July 2013
Florida Department of Environmental Protection October 2012 - July 2013
Florida State University Foundation May 2011 - October 2012
Skills
Facebook, Social Media, Customer Service, Social Networking, Social Media Marketing, Microsoft Office, PowerPoint, Public Relations, Microsoft Word, Photoshop, Public Speaking, Advertising, Microsoft Excel, Time Management, Leadership, Marketing, Entertainment, Final Cut Pro, InDesign, Dreamweaver, SPSS, MS Project, Visio, Integrated Marketing, Website Development, Twitter, Pinterest, Adobe Fireworks, Illustrator, Logo Design, Graphic Design, SEO, Hootsuite, Data Analysis
Education
Florida State University - College of Communications 2012 — 2013
Master's Degree Degree, Integrated Marketing Communication, 3.9
Florida State University - College of Business 2008 — 2012
Bachelor's Degree, Marketing, 3.5
Florida State University - College of Business 2008 — 2012
Bachelor's Degree, Finance, 3.5
Florida State University - College of Arts and Sciences 2008 — 2012
Minor, Psychology, 3.5
The Mars Agency April 2014 - August 2015
The Mars Agency July 2012 - April 2014
Aimia Inc November 2011 - July 2012
Comcast June 2010 - November 2011
GlobalHue September 2007 - November 2009
AAA August 2004 - September 2007
Discover Financial Services 2000 - 2004
Direct Buy August 1999 - July 2000
Skills
Marketing Strategy, Strategic Partnership..., Loyalty Marketing, Project Management, Client Relationship..., Marketing Management, Event Marketing, Sponsorship Development, CRM, Event Planning, Direct Marketing, Shopper Marketing, Account Management, Customer Acquisition, Cross-functional Team..., Advertising, Leadership, Integrated Marketing, Direct Mail, Marketing Communications, Customer Retention, Sponsorship, Strategy, Marketing, Partnerships, Management, Digital Marketing
Education
Florida Institute of Technology 2009 — 2011
M.B.A., Marketing
University of Michigan 1994 — 1999
B.A, English Language and Literature
Central High School of Philadelphia 1990 — 1994
AAA May 2015 - Present
Baskin Robbins May 2013 - Present
AAA 2015 - 2015
Campus Special (acquired by Chegg, Inc.) May 2014 - September 2014
Skills
Marketing, Customer Service, Leadership, Sales, Social Networking, Team Leadership, Cold Calling, Team Management, PowerPoint, Microsoft Office, Advertising
Education
East Carolina University - College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), Marketing
East Carolina University
Bachelor of Business Administration (BBA)
Jordyn Michael Collection January 2015 - Present
AT&T September 2013 - January 2015
AAA June 2006 - May 2008
AT&T September 2006 - January 2008
Aon Hewitt August 2003 - October 2005
Skills
Microsoft Excel, Microsoft Word, Troubleshooting, Training, Management, Customer Service, Leisure Travel, Motivational Speaking, Leadership, Social Networking, Television, Creative Writing, Mentoring, Architectural Design, Coaching, PowerPoint, Team Building, Public Speaking, Sales, Microsoft Office, Event Planning, Strategic Planning
Education
Ferris State University 1999 — 2004
Bachelor of Arts (BA), Communication, General
Charles E. Chadsey High School 1995 — 1999
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
CoreTechs April 2015 - Present
Synergy Computer Solutions September 2014 - April 2015
Stefanini US July 2013 - September 2014
Technical Recruiter (Contract Through Envois and MVV Associates) January 2012 - July 2013
Archway Marketing Services 2004 - 2013
AAA 2002 - 2004
Ramsoft Systems Inc 2000 - 2002
Robert Half International November 1998 - October 2000
TAC Automotive August 1995 - November 1998
Skills
Sourcing, Screening, Interviews, Validation, Qualifying Candidates, Technical Recruiting, College Recruiting, Candidate Generation, Closing Candidates, Internet Recruiting, IT Recruitment, Web Applications, COSO ERM, Oracle, Staffing Services, Information Technology, Staff Augmentation, Screening Resumes, Benefits Negotiation, Applicant Tracking..., Recruiting, Permanent Placement, Temporary Placement, Contract Recruitment, Talent Acquisition, Temporary Staffing, Leadership, Human Resources, Vendor Management, Executive Search, Full-life Cycle..., Management, Hiring, CRM, Outsourcing, Networking, Onboarding, Employee Relations
Education
Northcentral University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management and Services
Davenport University 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Wayne County Community College District 2008 — 2010
Associate of Science (A.S.), General Studies
AAA November 2009 - Present
HealthMarkets October 2004 - July 2009
Independent Associate Pre-Paid Legal Services Inc. & Identity Theft Shield May 1999 - July 2003
Skills
Insurance, Property & Casualty..., Customer Service, Commercial Insurance, General Insurance, Microsoft Excel, Microsoft Office, Liability, Casualty Insurance, Risk Management
Education
Byng High School 1996 — 2015
High School Diploma, General Education
East Central University 1996 — 1998
Computer Programming
Michigan State University November 2014 - Present
Comerica Bank February 2014 - January 2015
AAA April 2003 - March 2014
Education
Walsh University 2003 — 2006
Finance
University of Detroit Mercy 1997 — 1999
Mechanical Engineering
Davenport University
Accounting
University of Detroit Mercy
Mechanical Engineering
GlobalHue September 2015 - Present
GlobalHue September 2013 - September 2015
Liquid Soul Media January 2011 - September 2013
Matlock Advertising & PR January 2010 - January 2011
GlobalHue December 2007 - January 2010
AAA July 2006 - December 2007
Ford Motor Company 2000 - 2006
Skills
Integrated Marketing, Digital Marketing, Advertising, Marketing Strategy, Brand Management, Multicultural Marketing, Six Sigma, Event Marketing Strategy, Relationship Marketing, Brand Development, Social Media, Digital Strategy, Mobile Marketing, Digital Media, Marketing Communications, Strategic Sourcing, Direct Marketing, Brand Awareness, Social Media Marketing, Leadership, Strategic Planning, CRM, Online Advertising, Marketing, Sponsorship
Education
Florida Agricultural and Mechanical University 1994 — 2000
MBA, Marketing
ICC International December 2014 - Present
AAA February 2007 - December 2014
University of Tennessee April 2002 - February 2007
Skills
Advertising, Video Production, Online Advertising, Video, Social Media, Broadcast, Marketing, Event Planning, Trade Shows, Television, E-commerce, Sales, Email Marketing, Social Media Marketing, Editing, Strategic Planning, Integrated Marketing, Digital Marketing, Marketing Strategy
Education
Frostburg State University 1998 — 2001
Freelance 2012 - Present
AAA 2011 - 2013
David Vanacore Productions June 2007 - 2011
LRN 2004 - 2008
E! Entertainment Television 2005 - 2006
Twentieth Television 2003 - 2004
ABC Television 2003 - 2004
The Walt Disney Company 2001 - 2002
Paramount Pictures 2001 - 2002
Sony Pictures Entertainment 1998 - 1999
Skills
Video Production, Television, Documentaries, Entertainment, New Media, Reality, Drama, Film, Screenwriting, Video, Music Production, Copywriting, Audio Engineering, Digital Media, Sound, Music Industry, Producing, Post Production, Film Production, Social Media, Public Speaking, Scripting, Social Media Marketing, Music, Voice Over, Audio Editing
Education
Emerson College 1980 — 1984
BA
GreenPath Debt Solutions April 2015 - Present
GreenPath Debt Solutions August 2013 - Present
AAA February 2013 - August 2013
Babies R Us August 2011 - February 2013
Lautrec, Ltd. January 2011 - August 2011
Walt Disney World June 2010 - January 2011
Skills
Microsoft Office, Microsoft Word, Customer Service, Social Media, Microsoft Excel, PowerPoint, Public Speaking, Social Networking, Event Planning, Facebook, Event Management, Management, Marketing
Education
Eastern Michigan University 2006 — 2010
Bachelor of Science (BS), Communication and Media Studies
Eastern Michigan University 2006 — 2010
Bachelor of Science (BS), Communication and Media Studies
zubizarretA group 2008 - Present
State Farm Insurance August 2007 - December 2011
AAA April 2002 - February 2007
Florida Department of Transportation 2001 - 2002
Miami Dade College January 2001 - May 2001
Health Net of CA May 1997 - February 2001
Tower Health January 1993 - August 1997
Skills
Social Media Monitoring, Social Media Relations, Media Relations, Public Awareness..., Hispanic Marketing, Youth Mentoring, Mentoring Of Staff, Social Media Measurement, Marketing, Blogging, Event Planning, Awareness Raising, Facebook, Integrated Marketing, Press Releases, Publicity, Spanish, Leadership, Strategy, Digital Strategy, Strategic Communications, Spokesperson, Internal Communications, News Writing, Copywriting, Public Affairs, Online Marketing, New Media, Event Management, Content Strategy, Web Content, Social Media Outreach, Reputation Management, Marketing Strategy, Digital Media, Digital Marketing, Newsletters, Marketing Communications, Social Networking, Crisis Communications, Corporate Communications, Brand Awareness, Public Speaking, Community Outreach, Copy Editing, Speech Writing, Brand Management, Start-ups, Community Development, Social Media
Education
University of Phoenix 1998 — 2000
MBA
Florida International University 1988 — 1992
BS, Broadcast Journalism, Minor: Spanish
Immaculate Conception School
AAA 2013 - Present
Skills
Data Analysis, Market Analysis, SQL, Project Implementation, Database Marketing, Database Segmentation, Reporting & Analysis, Big Data, Hadoop, R, Tableau, Data Mining, Analytics
Education
Emory University - Goizueta Business School 1998 — 2000
BBA, Information Technology
AAA November 2012 - Present
Skills
Customer Service, Microsoft Office, Sales, Management, Marketing, Microsoft Excel, Social Media, Team Building, Strategic Planning, Training, Project Management, Public Speaking, Microsoft Word, Sales Management, New Business Development, Leadership, Process Improvement, Customer Satisfaction, Outlook, Call Centers, English, Business Analysis, Employee Benefits, Access, Risk Management, PowerPoint, Account Management, Teaching, Budgets, Coaching, Email Marketing, Data Entry, Insurance, Underwriting, Time Management, Customer Retention, Analysis, Change Management, Visio, Business Strategy, Customer Experience, Business Development, Operations Management
Education
Fullerton College 1997 — 1999
Lockheed Martin July 2015 - Present
BNY Mellon September 2010 - July 2015
AAA February 2006 - September 2010
Xpoint Technologies Inc April 2003 - February 2006
CopperCom Inc May 2001 - April 2003
CopperCom May 2000 - May 2001
GE-Harris Railway Electronics May 1999 - May 2000
Skills
Java, XML, Java Enterprise Edition, Agile Methodologies, JavaScript, OOP, SDLC, Requirements Analysis, SQL, Unix, C++, C#, JSP, Scrum, Linux, Tomcat, HTML, CSS, jQuery, Maven, Gradle, Hudson, JUnit, Spring Framework, Relational Databases, AJAX, Hibernate, SOAP, REST, UML
Education
Florida Atlantic University 1996 — 1999
BS, Computer Science College of Engineering
AAA July 2015 - Present
Integris Health August 2014 - Present
CR England July 2013 - August 2013
Williams Sonoma inc July 2011 - June 2013
Medley Material Handling July 2012 - October 2012
IBC November 2008 - June 2009
Oaktree Country club March 2007 - June 2009
Skills
Ten Key, Typing, Microsoft Word, Microsoft Excel, Customer Service, Time Management, Cashiering, Microsoft Office, PowerPoint, Customer Satisfaction, Catering, Food, Organization Skills
Education
DeVry University 2010 — 2015
Bachelor’s Degree, Business Admin/Human Resource Management
Big Brothers Big Sisters of America April 2015 - Present
Walmart January 2014 - February 2015
AAA September 2012 - August 2013
Skills
Customer Service, Communication, Health, Phone Etiquette, Computer Proficiency, Microsoft Office, Invoicing
Education
Eastern Kentucky University 2011 — 2015
Bachelor of Arts (B.A.), Sociology
Select Staffing 2013 - Present
AAA April 2012 - March 2013
Skills
Customer Service, Management, Leadership, Microsoft Word, Marketing Strategy, Team Building, Training, Recruiting, Microsoft Office, Strategy, Outlook, Coaching, Project Management, Human Resources, Time Management
Education
El Camino College
AAA April 2015 - Present
SEPHORA August 2014 - January 2015
The Body Shop October 2012 - August 2014
Origins October 2010 - August 2012
The Yankee Candle Company, Inc. October 2008 - March 2009
Skills
Store Management, Visual Merchandising, Loss Prevention, Merchandising, Retail, Store Operations, Retail Sales, Driving Results, Profit, Inventory Management, New Store Openings, Sales, Hiring
Education
University of Nebraska at Omaha 2015 — 2017
Bachelor of Science (B.S.), Crisis/Emergency/Disaster Management, 3.8 GPA in major classes
Gardner-Webb University 2004 — 2005
New England Conservatory of Music 2003 — 2004
AAA March 2015 - 2015
Michigan Restaurant Association November 2013 - 2014
Earthy Delights 2007 - October 2013
Michigan Chamber of Commerce April 1999 - April 2006
Xerox Corporation 1995 - 1998
Skills
Sales Management, Customer Service, Customer Relations, Strategic Planning, New Business Development, Social Media, Marketing Strategy, Public Speaking, Merchandising, Marketing Communications, Key Account Management, Food, Microsoft Office, Sales, Food Service, Marketing, Trade Shows, Food Industry, Restaurants, Market Planning, Management, Cooking, Key Account Development, Consumer Products, Food & Beverage, National Accounts, Pricing, Grocery, Ingredients, P&L Management, Trade Marketing, Brand Management, Distributors
Education
Ferris State University
Business Administration and Management, General
Lansing Community College
Phoenix VA Health Care System July 2015 - Present
Phoenix VA Health Care System May 2013 - July 2015
Honeywell Aerospace November 2009 - May 2013
Honeywell Aerospace February 2008 - November 2009
AAA February 2007 - October 2007
Copper Star Bank July 2006 - February 2007
Credit Union West January 2003 - April 2006
USAF May 1995 - February 2003
Skills
Customer Service, Microsoft Office, Word, Excel, Access, Microsoft Word, SharePoint, SAP, Continuous Improvement, Contract Negotiation, Event Planning, Lean Manufacturing, MS Project, Microsoft Excel, Operations Management, Outlook, Process Improvement, Program Management, Project Management, Project Planning, Public Speaking, Quality Assurance, Research, Six Sigma, Social Media, Supply Chain Management, Troubleshooting
Education
Excelsior College 2015 — 2015
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
The Paralegal Institute 2002 — 2002
AAS, Paralegal Studies
CCAF 1998 — 2000
AAS, Munitions Systems
World Travel Holdings 2011 - Present
Liberty Travel 2006 - 2011
AAA 1997 - 2004
Mercer County Community College 2000 - 2000
Skills
Sales, Management, Leisure Travel, Employee Training, Travel Planning, Online Travel, Marketing, Travel Arrangements, Photography, Computer Proficiency, Email Marketing, Social Media Marketing, Tour Management, Guided Tours, Tour Planning, Leadership Development, Luxury Cruise, Luxury Travel, Luxury Brand Marketing, Concierge Services, Team Building, Team Leadership, Marketing Strategy, Business Development
Education
Florida Atlantic University 1978 — 1981
Bachelor of Arts (B.A.), Psychology
Institute of Certified Travel Agents
Certified Travel Counselor
AAA November 2014 - Present
Hagerty Insurance October 2012 - November 2014
Hagerty Insurance November 2011 - October 2012
First Place Service Group June 2011 - November 2011
Sports Authority November 2009 - June 2011
Skills
Leadership, Interviews, Software Documentation, Project Management, Sales, Insurance, Operations Management, Teamwork, Policy, Research, Customer Service, Training, Outlook, Team Building, Management, Time Management, Underwriting, Team Leadership, Databases, Account Management
Education
Ferris State University 2003 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
Steelcase August 2012 - Present
Compass Group October 2011 - March 2013
Celebration! Cinema November 2011 - March 2012
BIGGBY COFFEE March 2011 - November 2011
AAA May 2006 - September 2011
Grand Rapids Symphony September 2010 - March 2011
Big Rapids Public Schools September 2006 - May 2010
Royal Oak Music Theatre April 2008 - August 2008
Port Huron Area School District August 2005 - July 2006
McDonald's June 2004 - June 2006
Skills
Social Networking, Social Media, Customer Service, Facebook, Blogging, Time Management, Music, Social Media Marketing, Training, Microsoft Word, Research, Event Management, PowerPoint, Promotions, Volunteer Management, Pinterest, Customer Satisfaction, Sales, Advertising, Public Relations, Newsletters, Mac, Microsoft Excel, Graphic Design, Photography, Hospitality, Word, Excel, Events, Organization, Twitter, Instagram, Jive, Website Development, HTML, Creative Solutions, Strategic Planning, Reliability, Teamwork
Education
Ferris State University 2006 — 2010
Bachelor of Science, Associate in Applied Science, Music Industry Management, Legal Studies
United Health Group February 2014 - Present
SHPS July 2010 - January 2014
Assurant Specialty Property July 2009 - January 2010
AAA 2006 - 2009
AAA NCNU April 2006 - November 2008
AAA Northern CA., Nevada, Utah April 2006 - March 2008
CSAA 2006 - 2008
CSAA / AAA 2006 - 2008
CSAA / AAA 2006 - 2008
CSC 2004 - 2006
Skills
Coaching, IT Strategy, Leadership, Human Resources, Business Analysis, CRM, Organizational..., Change Management, Management, Project Management, Talent Management, Team Building, Gap Analysis, SDLC, Requirements Gathering, Customer Service, Vendor Management, Cross-functional Team...
Education
Elmhurst College 1972 — 1974
Business Administration, Marketing
Indiana State University 1968 — 1972
Math
Mercy High School August 2015 - Present
Next Generation Athletics December 2014 - Present
Armada Public Schools January 2013 - July 2015
AAA May 2013 - May 2015
MichiganVacation.org, LLC May 2011 - September 2011
Skills
Teamwork, Coaching, Marketing, Sales, Social Media, Convention Services, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Public Speaking, English, Event Planning, Team Leadership, Communication, Microsoft Office, Time Management, Event Management, Customer Satisfaction
Education
Ferris State University 2008 — 2012
Bachelor of Science (BS), Hotel/Motel Administration/Management
Ferris State University
Bachelor's degree, Hospitality Administration/Management
AAA June 2014 - Present
Satellites Unlimited Inc. July 2007 - September 2010
Bruister and Associates March 2006 - September 2006
Skills
Data Entry, Time Management, Office Administration, Customer Service, Multitasking Skills, Multi-line Phone, Teamwork, Microsoft Office, Email, Filing, Higher Education, Appointment Scheduling, Employee Training, Team Management, Customer Satisfaction, Call Centers, Office Equipment, Fax, Office Management, Administration
Education
Huntingdon College 2011 — 2013
Bachelor's degree, International Business/Trade/Commerce, 3.5 - 3.7
Gadsden State Community College 1997 — 1999
Associate of Science (A.S.), Business Administration, Management and Operations, 3.5
Jacksonville State University 1994 — 1997
Marketing/Marketing Management, General
Real Life Recovery October 2014 - Present
Real Life Recovery June 2014 - October 2014
Real Life Recovery January 2014 - June 2014
Green Turtle 2012 - 2013
Razorbacks 2011 - 2012
AAA 2010 - 2011
United States Marine Corps 2003 - 2009
Skills
Team Building, Counseling, Military Operations, Remodeling, Budgets, Laboratory Skills, Team Leadership, Veterans Affairs, Culinary Management, Military Training, Addiction Recovery, Carpentry, Landscaping, CPR Certified, Leadership, Strategic Planning
Education
Essex Community College 2010 — 2013
Radiology
Safeco Insurance September 2008 - Present
AAA September 2007 - September 2008
AAA Insurance May 1997 - September 2007
Skills
Associate In Claims..., Property & Casualty..., Liability
Education
Furman University 1988 — 1992
Bachelor of Arts, Sociology
Naples High School
Ocean Reef Club January 2015 - Present
Ocean Reef Club January 2014 - January 2015
Ocean Reef Club May 2013 - January 2014
Ocean Reef Club December 2012 - May 2013
Templeton Landing May 2012 - October 2012
The College at Brockport August 2011 - May 2012
Dug's Dive June 2011 - August 2011
Nite Cappe July 2006 - January 2011
South Buffalo Charter School July 2010 - August 2010
AAA May 2010 - July 2010
Skills
Tourism, Hospitality, Restaurants, Public Relations, Public Speaking, Microsoft Office, Social Media Marketing, Organized Multi-tasker, Leisure, Customer Service, Banquets, Event Management, Event Planning, Teamwork, Training, Time Management, Social Networking, Customer Satisfaction, Social Media, Microsoft Word
Education
State University of New York College at Brockport 2010 — 2012
Bachelors, Recreation And Leisure
Genesee Community College 2008 — 2010
Tourism & Hospitality, Tourism
McKesson Corporation September 2002 - Present
AAA February 1999 - August 2002
Skills
Contract Negotiation, Process Improvement, Microsoft Excel, Team Building, Software Documentation, Project Management, Outlook, Microsoft Office, Vendor Management, Negotiation, PeopleSoft, Leases, Invoicing, Customer Service, Customer Oriented, Quick Study, Microsoft Word, Cisco Call Manager, Leadership, Employee Training, Account Management, PowerPoint, SharePoint, Communication, Problem Solving, Supply Management
Education
Kaplan University-Davenport Campus 2015 — 2015
Bachelor’s Degree, Health/Health Care Administration/Management
Davenport University 2011 — 2014
Health/Health Care Administration/Management
ViaAir December 2014 - Present
Sovereign Selection March 2015 - June 2015
AAA August 2011 - October 2014
thoughts.com July 2009 - August 2011
Skills
Editing, Magazines, Publications, Photography, Proofreading, Blogging, Editorial, Content Development, Content Management, Creative Writing, Newsletters, AP Style, Feature Articles, Storytelling, Content Strategy, Social Media, Research, Copy Editing, Facebook, WordPress, Social Media Marketing, Social Networking, Freelance Writing, Publishing, SEO, Web Content, Web Content Management, Copywriting, Online Publishing, Travel Writing, Content Writing, Grammar, Non-fiction
Education
University of Central Florida 2005 — 2008
Bachelor of Arts (B.A.), English
Daytona State College 2001 — 2004
Associate of Arts (A.A.), General Studies
Equity Residential April 2015 - Present
AAA November 2014 - April 2015
Quantum July 2013 - November 2014
24 Hour Fitness February 2013 - May 2013
Leatt Corporation November 2011 - September 2012
Scorpion Sports August 2010 - September 2011
Parts Unlimited / Alpinestars December 2005 - July 2010
Skills
Visual Merchandising, Team Building, Building Relationships, Teamwork, Sales Management, Sales Support, SAP Business One, CRM software, Business Travel, Trade Shows, Account Management, Distribution, Inventory Control, Diligent, Innovative Problem..., Field Work, Customer Relations, Customer Loyalty, Team Management, Direct Sales, Reliability, Fashion Retail, Product Marketing, Market Research, Shipping/receiving, Production, Retail Management, Logistics, Travel Planning, Strategic Planning, Purchasing, Great People Skills, One-on-one Training, Computer Literate, Follow-up, Goal Oriented, Team Motivator, Diversity, Mac/PC proficient, Microsoft programs, Relationship Development, Able To Multi-task, Thinking Outside The Box, powerpoint, Customer Service, Sales Operations, Social Media Marketing, Marketing Strategy, Advertising, Retail
Education
Edmonds Community College
Associate's Degree, Business Administration, Management and Operations, Certification
CPR / AED Certification
CPR & AED Certified
Central Washington University 2000 — 2000
Completion Certificate, Business, Management, Marketing, and Related Support Services
Marysville Pilchuck High School 1997 — 2000
Diploma, English
Licensed - WA Property & Casualty
Stetson University April 1998 - Present
AAA January 1990 - June 1994
Skills
Project Management, Higher Education, Proposal Writing, Community Outreach, Student Affairs, Program Development, Volunteer Management, Grant Writing, Research, Nonprofits, Fundraising, Program Management, Academic Advising, Public Speaking
Education
Stetson University 1998 — 2019
DeLand Sr. High School 1985 — 1988
Daytona State College
Usnure
PwC August 2010 - Present
PwC January 2003 - July 2010
PwC June 2000 - January 2003
Kforce Inc. February 2000 - April 2000
Charlotte County Board of County Commissioners October 1998 - October 1999
Florida Power Corporation May 1997 - September 1998
Walt Disney World January 1996 - April 1997
AAA June 1995 - December 1995
GEAC VisionShift May 1994 - April 1995
Dun & Bradstreet Software April 1991 - April 1994
Skills
Performance Testing, LoadRunner, Performance Center, Testing, Quality Center, QTP, SDLC, Test Management, Software Quality..., Test Automation, User Acceptance Testing, Software Project..., Test Planning, Requirements Analysis, Quality Assurance, System Testing, Software Development, Web Services, Regression Testing, Requirements Gathering, Analysis, Waterfall, CMMI
Education
Florida Southern College 1980 — 1983
B.S, Mathematics
Eastman Machine Company November 2013 - Present
Hobart July 2013 - October 2013
Xylem heat transfer December 2012 - January 2013
Linstar June 2012 - November 2012
koike Aronson Ransome INC August 2011 - March 2012
AAA November 2005 - July 2011
Transitowne Dodge January 2003 - February 2005
South Transit Chrysler/Jeep June 2001 - January 2003
Skills
cet certified, dianostic capable, mechinicly inclined, Electronics, Microsoft Office, Customer Relations, Excel, Problem Solving, Troubleshooting, Word, Documentation, Manufacturing, Scheduling, Operating Systems, Automation, Inspection, Testing, Customer Service, Windows, PowerPoint, PLC, Access, Customer Satisfaction, Hardware, Automotive
Education
ITT Technical Institute Graduate 2009 — 2011
Associates, computer and electronics technologies
Erie Community College 2001 — 2003
Associates, automotive technology and Applied Sciences
AAA June 2012 - Present
Reel Image Media June 2001 - Present
Olan Mills November 2006 - October 2010
Prestige Portraits by Lifetouch June 2007 - April 2009
Portrait Corporation of America December 2004 - October 2008
Skills
Photography, Portraits, Post Production, Cinematography, Fine Art, Lighting Design, Video Production, Video, Lighting, Camera, Portrait Photography, Final Cut Pro, Digital Photography, Video Editing, Commercial Photography, Retouching, Film, Production, Documentary, Photo Editing, Videography, Event Photography, Lightroom, Adobe Creative Suite, Color Correction, Fine Art Photography, Film Production, Photoshop, Customer Service, Cash Handling, Phone Etiquette, Efficiency Optimization, Cross-platform..., Camera Operating, Short Films, Commercials, Photos, Studio Lighting, Non-linear Editing, Senior Portraits, Final Cut Studio, Digital Imaging, Production Managment, Digital Media, Film Editing, Pre-production, Creative Direction, Non-profits, Media Production, Fashion Photography
Education
Valencia College 2003 — 2005
AS, Motion Picture Production
Eastern Florida State College 2001 — 2004
AS, Media Production
Astronaut High School 1989 — 1993
Abck company 2014 - 2014
Abck company 2014 - 2014
Abck company 2014 - 2014
aaa 2013 - 2014
Investcorp June 1999 - January 2009
ZetaPharm, Inc October 1996 - May 1999
Neptune Orient Lines May 1993 - October 1996
CIE Tours International 1985 - 1991
Skills
Teamwork, Event Planning, Recruiting, Corporate Finance, Customer Service, Financial Modeling, Investment Banking, Management, Equities, Investments, Risk Management
Education
Galway-Mayo Institute of Technology 1983 — 1985
Business Studies
AAA February 2011 - Present
Liberty Mutual Insurance April 2010 - February 2011
Travelers June 2006 - April 2010
Skills
Microsoft Excel, Microsoft Office, Customer Service, Outlook, Sales, Property & Casualty..., Health Insurance, Team Building, Process Improvement, General Insurance, Commercial Insurance, Life Insurance
Education
East Tennessee State University 2003 — 2004
Music Teacher Education
Pellissippi State Community College 2001 — 2003
Music Teacher Education
The Crown College of the Bible 2000 — 2001
Music Ministry
University of Bridgeport August 2015 - Present
University of Bridgeport August 2015 - Present
Eastern Connecticut State University August 2014 - May 2015
Eastern Connecticut State University January 2014 - April 2014
Eastern Connecticut State University September 2013 - January 2014
AAA June 2012 - August 2013
Skills
Event Planning, Microsoft Office, PowerPoint, Customer Service, Higher Education, Data Entry, Time Management, Social Networking, Fundraising, Conflict Resolution, Organization Skills, Leadership, Making Deadlines
Education
University of Bridgeport 2015 — 2017
Master's degree, College Student Counseling and Personnel Services
Eastern Connecticut State University 2013 — 2015
Communication and Media Studies
Gateway community college new haven ct 2009 — 2013
Associate's degree, Liberal Arts and Sciences/Liberal Studies
MVD Rep August 2015 - Present
AAA January 2014 - August 2015
Prompt Titles & Registrations February 2010 - December 2013
Superior Motor Vehicle Services August 2003 - January 2010
Spirit Halloween August 2000 - November 2001
Sookies Sports Bar and Grill May 2000 - October 2000
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Customer Service, Customer Satisfaction, Team Building
Education
Rio Salado College 2009 — 2010
High School
Estrella Mountain Community College
AAA July 2012 - Present
AAA June 2004 - July 2012
Holiday Vacations April 1993 - June 2004
Missouri London Program 1990 - 1991
Nash Nannies 1988 - 1989
Education
University of Central Missouri 1987 — 1992
Master’s Degree, European History
Duquesne University 1986 — 1987
Master’s Degree, History
University of Central Missouri 1981 — 1986
Bachelor’s Degree, History
International Tour Management Institute
Tour Management
The Pinnacle Corporation June 2009 - Present
Express Scripts June 2008 - Present
The Stowe Group January 2009 - July 2009
Ace Applications 2008 - 2009
MBC Trust LLC January 2007 - December 2008
AAA 2007 - 2008
CFI/Westgate 2007 - 2007
Lockheed Martin January 1999 - October 2006
Harcourt May 2005 - May 2006
Skills
Performance Tuning, REST, Offshoring, Hibernate, Java, Open Source, Agile, SOA, Web Services, Spring, JBoss Seam, Architecture, Agile Methodologies, Tomcat, Unix, SQL, Software Development, XML, Java Enterprise Edition, Struts, JBoss Application Server, Test Driven Development, JSF, JPA, Architectures
Education
University of Florida 2003 — 2005
Master's, Engineering Management
Florida Institute of Technology 2001 — 2001
Oracle DBA Certification, Oracle
University of Florida 1993 — 1998
Bachelors, Computer Science
AAA 2011 - Present
Creative Media Specialist /Photographer 2001 - 2011
Getty Images 2000 - 2001
FPG International 1993 - 2000
Skills
Digital Media, Digital Photography, Intellectual Property, Copyright Law, Editing, Photo Editor, Digital Asset Management, Metadata, Content Management, Digital Libraries, Editorial, Mac, Photo Research, Adobe Creative Suite, Social Media, Commercial Photography, Photography, Publishing, Social Media Marketing, Video Production, Script Editing
Education
Fashion Institute of Technology
University of Hawaii at Manoa
Children's Services Council 2007 - Present
Children's Services Council of Palm Beach County 2007 - Present
AAA 2005 - 2007
SunTrust Bank 1992 - 1999
Skills
Non-profits, Nonprofits, Financial Analysis, Strategic Planning, Budgets, Program Management, Process Improvement, Change Management, Data Analysis, Access, Leadership, Business Process..., Microsoft Excel, Policy, Management, Project Management, Training, Microsoft Office, Public Speaking, Project Planning
Education
Florida Atlantic University 2001 — 2006
BS, Finance, General
Nova Southeastern University
Aon Hewitt June 2010 - Present
MiPro Consulting November 2007 - July 2010
OmniPoint 2010 - 2010
PeopleSoft February 1998 - November 2007
Masco Contractor Services 2006 - 2007
CedarCrestone 2004 - 2006
PeopleSoft 1999 - 2003
Harcourt 1998 - 1999
Convergys 1996 - 1998
AAA 1989 - 1998
Education
Florida State University 1980 — 1984
BS, Finance
Florida State University - College of Business 1980 — 1984
BS, Finance
AAA March 2008 - Present
YPartnership August 2005 - February 2008
Education
East Tennessee State University 1997 — 2005
Bachelors/Masters, Psychology
Full Sail University 2003 - Present
Harcourt School Publishers 1998 - 2004
AAA 1996 - 1998
Skills
Typography, Graphic Design, Adobe Creative Suite, InDesign, Illustrator, Higher Education, After Effects, Motion Graphics, Photography, Photoshop, Layout, Logo Design, Flash, Dreamweaver, Mac, Art Direction, Illustration, Art, Web Design, User Interface Design, Branding & Identity, Video Editing, Graphics, Publications
Education
Full Sail University 2014 — 2015
Master's Degree, Innovation & Entrepreneurship
Savannah College of Art and Design 2006 — 2008
MFA, Graphic Design
Rollins College 1991 — 1993
Bachelor of Arts (BA), Studio Art
Self June 1995 - Present
consultant August 2011 - March 2015
Help4Access 2013 - 2015
Help4Access 2013 - 2015
AAA May 2014 - August 2014
AAA 2014 - 2014
various January 1995 - November 2013
Business/Technical Skills January 1985 - November 2013
Skills
Intellectual Property, Start-ups, Business Planning, Teaching, Strategic Planning, Product Management, Research, Product Development, Entrepreneurship, Project Management, Social Media, Leadership
Education
- 1910 — 1912
Northern Virginia Community College 1905 — 1910
Electrical Engineering
George Mason University 1902 — 1906
Psychology
University of Tulsa 1900 — 1901
Petroleum Engineering
Auto Club of Southern California 2008 - Present
Auto Club of Southern California 2008 - Present
The Automobile Club of Southern California 2008 - Present
Farmers Insurance 2006 - Present
Farmer Insurance 2006 - Present
Farmers Insurance 2006 - Present
AAA 2007 - 2008
Education
Fullerton College
MEEMIC Insurance Company May 2009 - Present
AAA January 1987 - April 2009
Skills
Employee Benefits, Human Resources, Recruiting, Deferred Compensation, Interviews, Talent Acquisition, Workers Compensation, Employee Relations, Change Management, Insurance, Temporary Placement, Payroll, Management, Benefits Administration, Screening, FMLA, Performance Management, HRIS, Training, Employee Engagement, Onboarding, Sales
Education
Davenport University 1993 — 1999
SeaWorld Parks & Entertainment August 2014 - Present
AAA January 2007 - August 2014
Cunningham Research Group (CRG) December 2004 - January 2007
TNS August 1998 - December 2004
Skills
Market Research, Competitive Analysis, Data Analysis, Focus Groups, Microsoft Office, Project Management, SPSS, Primary Research, Secondary Research, Quantitative Research, Qualitative Research, Online Research, Presentations, Net Promoter Score, Employee Surveys, Analytics, Competitive Intelligence, Marketing Research, Business Analysis, Market Analysis, Segmentation, Google Analytics, Process Improvement
Education
University of South Florida 2003 — 2004
MBA, Concentrations in Marketing, Database Administration
Florida State University - College of Business 1999 — 2001
Double Major: Marketing & Multinational Business
AAA June 2001 - Present
Petri, Inc. 1998 - 2001
Blue Water Molded Systems 1995 - 1998
Skills
MCSA, Vendor Management, Call Center, Call Centers, Microsoft Certified..., Integration, System Administration, Disaster Recovery, Active Directory, System Deployment, IT Management, Cisco Technologies, Technical Support, Troubleshooting, Servers, Data Center, Customer Satisfaction, Customer Service, Process Improvement
Education
Global Information Technology 2003 — 2004
Technical Certifications
Ferris State University 1992 — 1994
BS in Business Administration, Business
St. Clair Community College 1990 — 1993
Associates, General Business
Merrill Edge August 2013 - Present
AAA April 2000 - Present
Arizona State University July 1996 - August 1999
Ball State University July 1992 - July 1996
Education
Eastern Illinois University 1990 — 1992
MA, Political Science
University of Illinois at Urbana-Champaign 1985 — 1990
BS, Urban Planning
University of Illinois at Urbana-Champaign 1985 — 1990
BA, Urban and Regional Planning
Zones, Inc. 2006 - Present
Scandinavian Heritage Foundation 2003 - 2006
AAA 2000 - 2003
Skills
Training, Management, Customer Service, Project Management, Team Building, Event Planning, Sales, Call Centers, Catering, Account Management, Leadership, Problem Solving, CRM, Solution Selling, Direct Sales, Contract Negotiation, Implementer, Karma, Appointment Scheduling, Salesforce.com, Budgets, Vendor Relationships, Events Coordination, Administrative..., Administrative..., Budget Management, Calendar Management, Travel Coordination, Records Management, Sales Process, Marketing, Customer Satisfaction, Human Resources, Cold Calling, Time Management
Education
George Fox University
MBIS, Management and Business Information Systems
San Joaquin Delta College
Associate of Arts (A.A.), History and Spanish
AAA November 1996 - Present
Skills
Insurance, Requirements Gathering, Process Improvement, SDLC, Property & Casualty..., Business Process..., Call Centers, Business Process, Requirements Analysis, Program Management
Education
Eastern Michigan University
Henry Ford Community College
Associates of Arts, Business Administration
AAA January 1995 - May 2007
The largest division of AAA January 1988 - January 1994
The National Headquarters of AAA, Inc. The Headquarters January 1985 - January 1987
AAA, Inc. January 1981 - January 1985
Homebuilders Association January 1979 - January 1980
County of Prince George January 1978 - January 1979
Fairfax County January 1975 - January 1978
Education
Ferrum College
Associate of Science degree, General Science
University of Virginia
Planning, Information Systems and Finance
Virginia Polytechnic Institute
Bachelor of Arts degree, Political Science
FedEx February 2015 - Present
FedEx March 2012 - February 2015
Verizon July 2009 - January 2012
Bonnier Publications August 2006 - June 2009
Eschool Solutions January 2005 - August 2006
AAA May 1998 - March 2004
Skills
Struts, Web Services, Java, JSP, JSF, SDLC, Tomcat, Agile, Application Development, J2EE, Servlets, XML, OOP, Subversion, AJAX, SQL Server, SQL, MySQL, JavaScript, PL/SQL, Software Development, HTML, CSS, Web Development, Unix, Eclipse, HP-UX, Apache, Scrum, Ant, Microsoft SQL Server, Agile Methodologies, Java Enterprise Edition
Education
Webster University 2003 — 2005
MBA, MIS
Florida State University 1994 — 1997
Management Information System
CareView Communications August 2014 - Present
Dealermatch January 2014 - July 2014
Yardstick Learning December 2012 - January 2014
The Lifting As We Climb Foundation, Inc January 2006 - 2014
Legacy Associates Foundation 1997 - 2014
AAA October 2007 - September 2012
"DECKcellent," LLC April 2007 - September 2011
Premiere Mortgage Funding September 2004 - August 2007
Mortgage Investors Corporation January 2004 - July 2004
Skills
Salesforce.com, Insurance, Property & Casualty..., Call Center, Team Building, Strategic Planning, Instructor-led Training, Entrepreneurship, New Business Development, Coaching, Public Speaking, Program Management, Leadership, Training, Fundraising, Nonprofits, Account Management, Leadership Development, Event Planning, Customer Service, Call Centers, Marketing, Marketing Strategy, Management, Sales, Management Consulting, Strategy
Education
Florida Agricultural and Mechanical University
Political Science and Government
University of Phoenix
Bachelor of Business Administration (BBA), Management
AAA July 1999 - Present
Skills
Travel Management, Cruises, Travel Planning, Tourism, Vacation, Leisure Travel, Call Center, Customer Service, Leisure, Sales, Hotels, Customer Satisfaction
Education
Davis College 2011 — 2013
Associate's degree, Medical Practice Insurance and Coding
Davis College 1987 — 1989
Associate's degree, Legal Administrative Assistant/Secretary
AAA January 2005 - Present
Skills
Marketing, Process Improvement, Competitive Analysis, Analytics, Product Management, Segmentation, Strategic Planning, Product Marketing, Marketing Strategy, Cross-functional Team..., Project Management, Marketing Management, Product Development, Direct Marketing, Strategy
Education
Dickinson College 1985 — 1989
B.A., Fine Arts
CBRE November 2007 - Present
AAA June 2005 - November 2007
Pfizer 2002 - 2005
Skills
Project Planning, Contract Management, Construction Management, MS Project, Facilities Management, Budgets, Strategic Planning, Project Estimation, Six Sigma, Customer Service, Sustainability, Submittals, Space planning, Renovation, Procurement, Project Management, Microsoft Excel, Process Improvement, Microsoft Office, Leadership
Education
Eastern Michigan University 1997 — 2002
B.S., Computer Aided Design
American Express September 2011 - Present
AAA January 2007 - September 2011
Charles Schwab & Company Inc. June 1999 - January 2007
BANK OF AMERICA BANKCARD SERVICES May 1991 - June 1999
Skills
Training, Customer Service, Instructor-led Training, Program Management, Management, Call Center, Vendor Management, Visio, Insurance, Process Improvement, Coaching, SharePoint, Change Management, Business Analysis, Team Building, Leadership Development, Leadership, Staff Development, Performance Management, Customer Satisfaction, Call Centers, Sales, Microsoft Excel, CRM, Policy, Software Documentation, Business Process..., E-Learning, Employee Training, Strategic Planning
Education
American Institute of Banking
Gateway Community College
Extended Coursework, Computer Technology
Rio Salado Community College-Phoenix Arizona
Extended Coursework, Business Management/Insurance
AAA
Education
Davenport University-Eastern Region
Bachelor's degree, Business, Management, Marketing, and Related Support Services
AAA December 2008 - Present
GEICO August 2007 - November 2008
Buffalo Niagara Partnership 2005 - 2006
Skills
Insurance, Customer Service, Sales, Economics, Property & Casualty..., Microsoft Office, Underwriting, Microsoft Word, Customer Satisfaction, Event Planning, Negotiation, Event Management, PowerPoint, Fundraising, Sales Management
Education
State University of New York College at Buffalo 2004 — 2008
Economics
Erie Community College 2003 — 2004
General
United States Golf Association April 2004 - Present
United States Golf Association December 2000 - March 2004
United States Golf Association January 2000 - November 2000
United States Golf Association February 1998 - December 1999
Discovery Zone July 1994 - February 1998
AAA July 1992 - June 1994
Skills
Licensing, Product Development, Budgeting, Customer Service, Forecasting, Brand Licensing, Event Planning, Team Building, Microsoft Excel, Microsoft Office, Marketing Communications, Retail, Sales Management, Social Media Marketing, Inventory Management, Non-profits, Product Management, Team Leadership, E-commerce, Ticket Sales, Sports Management, Business Strategy, Golf, Direct Mail
Education
East Stroudsburg University of Pennsylvania 1988 — 1992
BS Recreation and Leisure Services Management, Commercial Recreation, Travel and Tourism
Artist June 2009 - Present
AAA September 1993 - Present
Education
Flagler College 1977 — 1981
BA Art, TArt and Marketing
NYC Housing Authority June 2010 - Present
BB's Backstage November 2008 - Present
AAA June 2008 - February 2009
Victorias Secret Stores November 2003 - January 2009
US Merchant Marine Academy June 2008 - September 2008
HWH PR/New Media August 2005 - December 2005
Skills
Event Planning, Press Releases, Media Relations, Social Media, Public Relations, Marketing Communications
Education
Fashion Institute of Technology 2008 — 2012
Fashion Events Planning & Public Relations - Certification
Saint John's University 2003 — 2006
Bachelors of Science, Communication Arts
Five Towns College 2001 — 2003
Associate of Science (AS), Business Managment/ Audio Recording Technology
AAA October 2000 - Present
Skills
Testing, User Acceptance Testing, SDLC, Vendor Management, General Insurance, Property & Casualty..., Process Improvement, Business Analysis, Needs Analysis, Management, Visio, Insurance, Business Requirements, Requirements Gathering, Business Process, Program Management, Business Process..., Call Centers, PMP, Requirements Analysis, Change Management, Access, SharePoint, Risk Management, Agile Project Management, Quality Assurance, Project Portfolio..., Cross-functional Team..., Business Intelligence, Software Project..., MS Project, IT Strategy, PMO, Leadership, CRM, Project Management, Team Leadership, Casualty, Integration
Education
Excelsior College 2012 — 2014
Bachelor's Degree, Business Administration and Management, General
Passport to Travel July 2013 - Present
Eco Adventures April 2011 - July 2013
Singles Travel Company January 2010 - April 2011
AAA October 2007 - October 2009
Eco Adventures August 2005 - October 2007
Suntrips December 2004 - August 2005
Estill International Travel Service October 2003 - December 2004
Westmoor Travel Service September 1991 - October 2003
Macys August 1989 - December 1990
Comsis Corporation February 1988 - February 1989
Skills
Training, Management, Sales, Human Resources, Payroll, Start-ups, Insurance, Accounts Payable, Travel Management, Customer Service, Accounting, Finance, Marketing, Sales Management, Customer Retention, Account Management, Team Building, Tourism, Business Travel, Leisure Travel
Education
Maple Woods Jr. College Kansas 1982 — 1982
De Anza College 1968 — 1970
General
De Anza Jr. College 1968 — 1970
Manassas Imports September 2014 - Present
Aaa October 2014 - Present
Jerrys Ford October 2010 - September 2014
Education
Eastern Kentucky University 1989 — 2003
Bachelor's degree
AAA July 2010 - Present
Skills
Leadership, Management, Customer Service, Teaching
Education
El Camino College 2012 — 2014
Associate's degree, American Sign Language (ASL)
San Diego State University-California State University 2009 — 2013
Bachelor's degree CFD, Child Development
Siviniti Solar January 2015 - Present
Pure Energies SF June 2013 - January 2015
Citi January 2012 - June 2013
Wells Fargo September 2011 - December 2012
AAA September 2010 - February 2011
US Navy July 2004 - July 2010
Skills
DoD, Navy, Program Management, Leadership, Management, Security, Sales, Intercultural..., Start-ups, Start-up Ventures, Renewable Energy, Lead Generation, Team Leadership, Communication, Organizational..., Salesforce.com, Solar System Design, Customer Acquisition, Analysis, Project Management, Customer Service, Energy
Education
Keller Graduate School of Management of DeVry University 2010 — 2014
Master’s Degree, Project Management
DeVry University 2005 — 2009
Bachelor’s Degree, Business Administration and Management, General, Technical Management
AAA July 2014 - Present
AAA August 2006 - July 2014
Skills
Insurance, Property & Casualty..., Cross-functional Team..., Team Building, Customer Service, Help Desk Support, Business Analysis, Business Process..., Call Center...
Education
Eastern Michigan University 1990 — 1995
Bachelor of Arts (B.A.), Organizational Communication and Business Management
AAA September 2015 - Present
CAHG May 2013 - April 2015
CAHG March 2010 - May 2013
Hewlett-Packard January 2006 - July 2009
Axios Incorporated January 2005 - December 2005
Skills
Onboarding, Employee Relations, HRIS, Talent Management, Interviews, Training, Performance Management, Learning & Development..., Applicant Tracking..., Change Management, Sourcing, Training Delivery, HR Policies, Learning Management, Project Management, Organizational..., Staffing Analysis, Recruiting, Technical Recruiting, Resource Management, Full-cycle Recruiting, New Hire Orientation, E-Learning, Adult Learning..., Technical Learning, Blended Learning, Employee Training, Training & Development, Learning Management..., HR Strategy, Employee Benefits, Benefits Administration
Education
Michigan State University 2000 — 2004
Bachelor of Arts, Psychology
Davenport University
Human Resources Management and Services
Corporate Travel Service November 2014 - Present
A& M Bridal LLC April 2014 - November 2014
Corporate Travel Service 2014 - 2014
Global Consolidated Services, Inc. (GCS) July 2011 - September 2013
Triparena LLC June 2010 - August 2011
AAA August 2004 - April 2010
National Leisure Group August 2003 - August 2004
American Express 1999 - 2004
Skills
Management, Tourism, Marketing Strategy, Leisure Travel, E-commerce, Travel Management, Online Travel, Hotels, Product Development, Business Travel, Event Management, Hospitality, Leisure, Account Management, Trade Shows, Cruises, Online Marketing, Incentives
Education
Eastern Kentucky University
AAA Insurance November 2008 - Present
AAA November 2008 - Present
Allstate March 2006 - October 2008
Liberty Mutual Insurance December 2002 - March 2006
Education
Friends University 1999 — 1999
B.S., Human Resource Management
University of Missouri-Columbia 1983 — 1988
The Auto Club Group August 2013 - Present
The Auto Club Group May 2012 - August 2013
AAA February 2000 - May 2012
Skills
Customer Satisfaction, Customer Service, Insurance
Education
Eastern Michigan University 1989 — 1992
Psychology Major
Wyandotte Roosevelt 1985 — 1989
University of Kentucky June 2011 - Present
AAA May 2005 - September 2010
Skills
Event Planning, Public Speaking, Social Media
Education
University of Kentucky 2005 — 2010
Bachelor of Arts (B.A.), Sociology
Eastern Kentucky University
Master of Public Administration (MPA), Community Development
Comcast Cable February 2013 - Present
1st Signature Insurance Services August 2010 - Present
AAA August 2009 - March 2011
BEST OF, LLC August 2007 - August 2009
Skills
Insurance, Customer Service, Sales, Marketing, Public Speaking, Marketing Strategy, Direct Sales
Education
San Jose State University 2005 — 2007
Bachelor's Degree, Marketing
Diablo Valley College 2003 — 2005
Associate's Degree, Business Administration and Management, General
Pinole Valley High
AAA August 2010 - Present
Ballantyne Insurance Group January 2007 - June 2009
Insurance Overload January 2005 - March 2006
GEICO July 1986 - January 2003
Skills
Insurance, Call Centers, Risk Management, Underwriting, Management, Claim, Liability, Data Entry, Customer Service, Sales, Brokers, Quality Assurance, Invoicing, Commercial Lines, Financial Risk
Education
Geico 1987 — 2007
Insurance
Dowling College 1982 — 1984
BBA, Business
Berkley Business School 1980 — 1982
AAS, Business
Ntiva, Inc. March 2011 - Present
AAA February 2008 - August 2010
Education
DeVry University 2010 — 2013
Bachelors, Business Administration
AAA October 2014 - Present
B V N. 1990 - 2014
Boeing 1985 - 1990
Skills
Leadership, Strategic Planning, Time Management, Sales, Marketing, Risk Management, Customer Service, Social Media, Microsoft Excel
Education
George Brown College
Ontario Colleges and Universities.
Certifications, Management / HR. Studies.
Sheridan College
Marketing / Sales, HR, Quality, Productions, Supervision.
Wilfrid Laurier University
Master Management.
AAA January 2014 - Present
Skills
General Insurance, Strategic Planning, Commercial Insurance, Property & Casualty..., Underwriting, Insurance, Customer Service, Microsoft Office, Employee Benefits, Leadership Development, Sales, Small Business, Team Building, Training, Leadership, Event Planning, Management, Marketing
Education
East Tennessee State University 1981 — 1986
Bachelor of Business Administration (BBA), Business Administration and Management, General
AAA January 2011 - Present
Education
Eastern Michigan University 2003 — 2007
Business Communications
AAA
Skills
Administrative...
Education
Everest College-Phoenix
Associate's degree, Legal Assistant/Paralegal
CVS Caremark Corporation May 2012 - Present
VA Hospital Palo Alto 2010 - Present
Kaiser Permanente June 2011 - August 2011
AAA June 1991 - December 2000
Skills
Healthcare, Customer Service, Data Entry, Inventory Management, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Pharmacy, Pharmacy Technicians
Education
Foothill College 2010 — 2011
Pharmacy Technician/Assistant
San Jose State University
BS, Accounting
Professional Networker - Isagenix! December 2011 - Present
AAA March 2002 - October 2010
Providian Financial October 2000 - December 2001
Education
El Camino College 1964 — 1966
Music Theory and Composition
AAA April 2014 - Present
PacWest Mortgage January 2013 - Present
Chase August 2010 - January 2012
Wells Fargo October 2006 - August 2010
Wells Fargo May 2000 - July 2006
Skills
Banking, Credit, Management, Relationship Management, Sales, Team Building, Customer Service, Leadership
Education
Fullerton College 1996 — 2000
Business
CDK Global June 2015 - Present
AAA April 2014 - Present
Charter One Bank December 2010 - March 2012
Fifth Third Bank March 2010 - December 2010
Bank of America February 2008 - October 2009
Chase Bank September 2003 - February 2008
Marigold Foods March 2002 - December 2002
Baymont Inns and Suites June 2000 - March 2002
The Pillsbury Company April 1996 - June 2000
Skills
Client Relationship..., Sales/Forecast..., Training & Development, Event Planning, Project Management, Creative Problem Solving, Cold Calling, Operations Management, Account Management, Client Retention, New Business Development, Relationship Development, Contract Negotiations, Sales Management, Consumer Products, Employee Training, Customer Retention, Training, CRM, Sales, Marketing, Customer Service, Salesforce.com, B2B, Management
Education
Eastern Michigan University
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Eastern Michigan University
Bachelor of Business Administration (B.B.A.), Human Resource Management
AAA March 2010 - Present
AAA NCNU Insurance Exchange May 1994 - Present
Education
De La Salle University
San Jose Academy
High School
Americare September 2014 - Present
Holiday Retirement June 2013 - September 2014
AAA June 2004 - June 2013
Ford, Parshall & Baker LawFirm 1997 - October 1998
Brett, Erdell & VanMatre Lawfirm January 1996 - March 1997
Hurst Fine Jewelry January 1995 - 1996
Skills
Extraordinary customer..., Highly self-motivated, Excel at motivating..., Ambitious and positive..., Efficient multi-tasker, Goal Oriented, Organized with an eye..., Excellent computer...
Education
University of Missouri-Columbia 1991 — 1995
Elementary Education and Teaching
Edith Cowan University 1993 — 1993
Foreign Exchange Program
AAA May 2015 - Present
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Film, Editing
Education
Full Sail University 2015 — 2016
Master's degree, Creative Writing
Full Sail University 2010 — 2013
Bachelor's degree, Film/Video and Photographic Arts
Law Office of Sandra Main 1996 - Present
AAA 1980 - 1987
Skills
Corporate Governance
Education
Georgetown University Law Center 1993 — 1996
Masters of Law, in Taxation
George Mason University 1978 — 1981
Accounting
The Hartford August 2014 - Present
The Hartford August 2012 - Present
The Hartford October 2010 - August 2012
AAA July 2007 - September 2010
Skills
Volunteering, Customer Service, Microsoft Excel, Microsoft Office, Process Improvement, Time Management
Education
Franklin Pierce University 2002 — 2006
Bachelor of Arts (B.A.), Biology/Biological Sciences, General
Home Care Assistance April 2015 - Present
Sonic Drive-In April 2007 - August 2014
AAA March 2012 - September 2012
Education
Francis Tuttle Technology Center 2015 — 2015
CHHA
AAA March 1998 - Present
Education
Davenport University-Eastern Region
Hastings Entertainment April 2011 - May 2014
AAA 2014 - 2014
Skills
Customer Service, Custom, Cashiering, Cash Handling Experience, Adaptability
Education
Eastern Kentucky University 2010 — 2014
Associate of Science (A.S.)
Alltech 2012 - Present
AAA March 2011 - June 2012
Skills
Training, Warehousing, Microsoft Office, Microsoft Excel, Customer Satisfaction, Forklift Operation, Customer Service
Education
Elizabethtown Community and Technical College 2011 — 2015
Associate's degree, Quality management Systems
Mastercuts Salon 3416 March 2015 - Present
Mastercuts Salon 3416 March 2015 - Present
AAA October 2013 - October 2014
Total Medical Personnel April 2012 - October 2013
Skills
Hair Cutting
Education
Oklahoma State University 2009 — 2012
Bachelor’s Degree, Business Administration and Management, General, 3.00
Francis Tuttle Technology Center 2007 — 2007
Certificate, Cosmetology/Cosmetologist, General, 3.00
Del City High School 1993 — 1993
High School, Basic Skills and Developmental/Remedial Education, 3.00