AAA Company
Industry: Non-profit
DescriptionThe American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held non-profit national member association and service organization with over 58 million members in the United States and Canada. Headquarters: Heathrow, Florida, United States Founded: 4 March 1902, Chicago, Illinois, United States CEO: Marshall L. Doney (1 Jul 2015–) Founders: Automobile Club of America, Chicago Automobile Club, Parent organization: Colonial Realty Partnership (CRLP) Subsidiaries: AAA Southern New England, Gig Car Share,
AAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
AAA Salaries. You can even request information on how much does AAA pay if you want to. Learn about salaries, pros and cons of working for AAA directly from the past employees.
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AAA Employees
AAA September 2014 - Present
eHealthInsurance August 2011 - May 2014
Project Management Institute May 2011 - December 2012
Abilene Electric, Inc. January 2009 - August 2011
California State University, Sacramento March 2010 - July 2011
Lyon Real Estate March 2010 - January 2011
Retail Bookstores in Growing Communities to Promote Literacy 1993 - 2011
Kaiser Permanente October 1996 - November 2007
Softron/Biosphere 2 1990 - 1991
Galleher Hardwood Inc. 1985 - 1988
Skills
Business Development, Leadership, Management, Project Management, Public Speaking, Entrepreneurship, Budgets, Management Consulting, Project Planning, Training, Sales, Real Estate, Nonprofits, Strategic Planning, Strategy, Negotiation, Program Management, Team Building, Marketing, Healthcare, Contract Negotiation, Fundraising, E-commerce, Small Business, Retail, Public Relations, Policy, Marketing Strategy, Lead Generation, Leadership Development, Analysis, Customer Service, Start-ups
Education
California State University-Sacramento 2010 — 2011
MBA
California State University-Sacramento 2004 — 2009
Bachelors
Sunny Hills High School, Fullerton, CA 1979 — 1982
Honors Graduate
AAA Server/BartenderBuffalo Wild Wings2013 - 2014
Blue Flame Steakhouse 2012 - 2013
Education
California State University-Chico 2008 — 2012
Psychology
AAA November 2011 - October 2014
BNI - Credible Connections Chapter June 2008 - October 2014
Farmers Insurance January 2008 - November 2011
United Airlines February 1992 - August 2009
Mervyns January 1981 - January 1992
Skills
Marketing, Leadership, Management, Training, Small Business, Customer Service, CRM, Team Building, Sales, Customer Satisfaction, Marketing Strategy, Business, Public Speaking, Social Networking, Team Leadership, Negotiation, Social Skills, Human Resources, Finance, Cold Calling, Program Management, Workers Compensation, Employee Benefits, Competitive Analysis, Accounts Receivable, Networking, Homeowners, Client Counseling, Supervisory Experience, Legal Liability, Communication, Customer Retention, Selling, Property, Liability, Commercial Insurance, Risk Management
Education
California State University-Hayward 1990 — 1994
Bachelors of Science, Business Administration Option in Personnel Administration and Industrial Relations
AAA January 2015 - July 2015
Advantage Plus Agency October 2008 - December 2014
Verizon Wireless 1999 - 2008
Skills
Talent Management, Administration, Interviews, Human Resources, Temporary Placement, Employee Benefits, Internet Recruiting, Training, Hiring, Customer Service, Leadership, College Recruiting, Management
Education
California State University-Northridge 2007 — 2008
Bachelor's Degree, Business Administration / Marketing Research
California State University-Northridge 2007 — 2008
BS in Marketing, Marketing
Gulliver's Travel November 2010 - Present
Los Osos December 2000 - September 2014
AAA April 2008 - November 2010
Skills
Customer Service, Travel Management, Travel Planning, Hotels, Leisure Travel, Tourism, Meeting Planning, Marketing, Training, Microsoft Word, Public Speaking, Sales, Sales Management, Event Planning, Marketing Strategy, Recruiting, Account Management, Management, Leadership, PowerPoint, Microsoft Excel, Vacation, Microsoft Office, Team Building, Cruises
Education
Cal Poly San Luis Obispo
BS, Social Science
Sanger High
AAA May 2014 - Present
Vince and Associates Clinical Research LLC December 2011 - April 2014
Ansen Beyond Investments October 2008 - December 2011
First Management August 2005 - May 2008
Skills
Sales, Marketing, International Relations, Leadership, Leadership Development, Business Development, Contract Negotiation, Sales Presentations, Research, Management, Strategic Planning, Deal Structures, Proposal Writing, Creative Financing, Real Estate Development, Chinese, Asian Studies, Asian Business, French, Insurance, Investments, Customer Service, Public Speaking
Education
University of Kansas 2004 — 2008
Bachelor's Degree, Communication Studies and Psychology
Butler Community College 2003 — 2004
2003 NJCAA National Champions in Football
SMNW
AAA December 2014 - Present
Japan Exchange and Teaching Program(me) (JET) July 2011 - July 2014
California Do It Center September 2005 - July 2011
California Lutheran University September 2010 - May 2011
Skills
Microsoft Office, Research, Event Planning, Teaching, Public Speaking, PowerPoint, Microsoft Word, Social Networking, Microsoft Excel, Leadership, Customer Service, Public Relations, Marketing, Facebook, Social Media, Blogging, Business
Education
California Lutheran University 2007 — 2011
BS, Business Administration
Intercare Holdings, Inc. November 2014 - Present
AAA May 2014 - November 2014
Courtyard by Marriott February 2013 - June 2014
Zoe Ave Jewelry Boutiqe September 2012 - June 2014
REVOLVE June 2013 - May 2014
Farmers Insurance February 2013 - June 2013
Divine Home Health Care March 2007 - June 2010
Skills
Microsoft Office, HTML, Customer Service, Social Media, PowerPoint, Microsoft Word, Outlook, Public Speaking, Microsoft Excel, Social Media Marketing, Event Planning, Email Marketing, Social Networking, Team Leadership, Research, Windows, Project Management, Marketing, Fashion, Time Management, Account Management, Strategic Planning, Photoshop
Education
California State University-Long Beach 2008 — 2013
Bachelor of Arts (BA), Consumer Affairs
AAA October 2013 - June 2015
AAA January 2012 - June 2015
lulus.com May 2011 - January 2012
Build.com March 2010 - May 2011
Chico Skin & Body Care March 2006 - May 2011
Abercrombie & Fitch August 2009 - March 2010
Chico Sports Club June 2008 - June 2009
Upstate Community Enhancement Foundation January 2009 - May 2009
Bacio Catering May 2006 - May 2007
The Albaross Restaurant January 2006 - March 2007
Skills
Customer Service, Human Resources, Recruiting, Training, Event Planning, Policy, Therapeutic Massage, Yoga, Latin Dance, Social Media, Retail, Time Management, Marketing Strategy
Education
Butte College 2005 — 2014
Pre-Medicine/Pre-Medical Studies
California State University-Chico 2005 — 2009
Bachelor of Science, Recreation Administration; Community/Commercial Recreation
Universidade Federal de Minas GeraisBelo 2007 — 2008
Option in Tourism and Theatre
chico high
So Cal Apaches/LCFL December 2013 - Present
AAA January 2013 - August 2014
DriveTime September 2010 - January 2013
Skills
Sales Operations, Project Management, Training, Financial Analysis, Analysis
Education
California State University-Long Beach 2004 — 2006
Bachelor of Arts (B.A.), Interpersonal and Organizational Communications
Cerritos College 2000 — 2003
Associate of Arts (A.A.), General Studies
Richard and Karen Carpenter Performing Arts Center February 2015 - Present
Beckett Media June 2014 - Present
AAA May 2014 - Present
Netaphor Software Inc. March 2014 - Present
AOL October 2010 - January 2014
Orange County Register March 2007 - October 2010
Daily Sparks Tribune May 2003 - August 2005
Skills
Copy Editing, Journalism, Blogging, Editorial, AP Style, Web Content, Online Journalism, Feature Articles, Newspapers, News Writing, Storytelling, Editing, Copywriting, New Media, Content Management, Content Strategy, Digital Media, Proofreading, Press Releases
Education
California State University-Long Beach 2005 — 2007
Master of Arts (MA), English Language and Literature/Letters
University of Nevada-Reno 1999 — 2003
Bachelor's degree, Journalism
AAA June 2015 - Present
Residence Inn by Marriott October 2014 - Present
CSUF Mihaylo College of Business and Economics August 2013 - December 2014
Orange County Fair July 2010 - August 2014
Fry's Electronics September 2011 - May 2013
Boys and Girls Clubs of America September 2007 - April 2012
Orange County Fair July 2008 - August 2010
Orange County Fair July 2007 - August 2008
Education
California State University-Fullerton 2013 — 2015
Bachelor of Arts (B.A.), Business Administration, Concentration in Entertainment and Tourism
Orange Coast College 2009 — 2013
Associate of Arts (A.A.), Certificate of Specialization in Accounting
AAA February 2010 - Present
AT&T 2006 - 2010
Sprint 2004 - 2006
AT&T Wireless 2002 - 2004
AT&T Wireless 1999 - 2002
Skills
Telecommunications, Wireless, Project Management, GSM, IP, VoIP, Product Management, Management, Integration, Mobile Devices, Business Strategy, Program Management, Team Management, Change Management, Team Leadership, Strategic Planning, Sales Management, Linux, Customer Service, Software Development, Solution Selling, Direct Sales, Managed Services, Telephony, Cold Calling
Education
Brookhaven Community College
The colony high school
AAA May 2014 - August 2015
Newport Diagnostic Center March 2013 - January 2014
Accounting Principals/Accountemps June 2011 - March 2013
Spiers Enterprises September 2006 - April 2011
Rapidtron/Equus Marketing & Design January 1998 - September 2006
Cruise America February 1994 - November 1997
Cuellar Realty Services May 1992 - January 1994
Sekisui TA Industries, LLC July 1990 - February 1992
Skills
Internet Explorer, Timberline Accounting, QuickBooks, Job Costing, General Ledger, Microsoft Word, Journal Entries, Bookkeeping, Accounts Receivable, Account Reconciliation, Windows 7, Microsoft Excel, DacEasy, Outlook Express, Skyline, Microsoft Access, Oracle
Education
California State University-Fullerton 1985 — 1990
B.A. Degree/Business Administration, Business Finance
Available for Opportunities 2010 - Present
Richmond College Prep Charter School 2012 - 2014
Girls Inc. of West Contra Costa County 2009 - 2010
AAA Northern California, Nevada, Utah 1998 - 2008
AAA 1995 - 1998
Skills
Administrative..., Budgets, CRM, Customer Retention, Customer Satisfaction, Customer Service, Fundraising, General Insurance, Insurance, Leadership, Management, Marketing, Process Improvement, Program Management, Property, Sales, Sales Management, Strategy, Team Building, Training, Vendor Management, Workshop Facilitation
Education
California State University-Sacramento
Business Administration
Heald College
Administration
Logitech July 2015 - Present
SEPHORA November 2013 - June 2015
Madison Reed June 2013 - November 2013
ModCloth December 2012 - May 2013
Google April 2012 - December 2012
TRX Training October 2008 - April 2012
Hotwire August 2008 - March 2009
Wachovia July 2007 - January 2008
AAA March 2003 - July 2007
Estee Lauder Group of Companies 2000 - 2002
Skills
User Experience, Wireframes, User Interface, User Experience Design, Usability, User-centered Design, Rapid Prototyping, Visual Design, Interaction Design, Email Marketing, User Interface Design, E-commerce, Online Marketing, User Scenarios, Information Architecture, Wire Framing, Mobile Design, Concept Modeling,..., WordPress, jQuery, Experience Design, Information Design, OmniGraffle, Adobe Creative Suite, Concept Development, Web Design, Graphics, Product Development, Design Strategy, Card Sorting, Human Computer..., Paper Prototyping, Design Thinking, Adobe Fireworks, Web Standards, Service Design, Dreamweaver, Mobile Applications, HTML 5, Usability Testing, Mobile Devices
Education
California Polytechnic State University-San Luis Obispo
BS, Graphic Communications
AAA March 2013 - Present
Verizon Wireless September 2011 - March 2013
Verizon Wireless January 2011 - September 2011
24 Hour Fitness May 2008 - May 2009
Verizon October 2007 - January 2008
Skills
interpersonal..., Cold Calling, Customer Service, Account Management, Sales, Microsoft Office, Social Media, Marketing, Social Networking, Social Media Marketing, Event Planning, PowerPoint, Facebook, Leadership, Customer Satisfaction, Interpersonal..., Marketing Communications, Online Marketing, Retail, Time Management
Education
California State University-Long Beach 2005 — 2009
Bachelor of Arts, Communications
Allstate Financial Services, LLC April 2015 - Present
Capital Insurance Group October 2011 - December 2014
AAA 2000 - 2002
Smith and Associates 1998 - 1999
Skills
Teaching, Social Media, Marketing Strategy, Public Relations, Customer Service, Clerical Work, Event Management, PTO, Management, Claims Investigations, Workers' Compensation..., Public Speaking, Microsoft Word, Strategic Planning, Claim Investigation, Event Planning, Insurance
Education
California State University-East Bay 1991 — 1997
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Monterey High 1984 — 1988
American Advisors Group (AAG Reverse Mortgage) January 2015 - Present
AAA Global Financial Inc. January 2007 - Present
AAA January 2011 - December 2014
Premier Fitness Training 1996 - January 2007
Premier Womens Expo 2002 - 2003
Premier Womens Expo 2002 - 2003
Premier Womens Expo 2002 - 2003
Skills
Real Estate, Negotiation, Contract Negotiation, Customer Service, Residential Homes, Investment Properties, Selling, Sellers, Relocation, Real Estate Transactions, Property, Small Business, Sales, Insurance, Commercial Real Estate, Marketing, Microsoft Office, Training, Microsoft Excel, Sales Management, Mortgage Lending, Management
Education
Western State University College of Law 1998 — 2002
Juris Doctorate
California State University-Fullerton
AAA April 2014 - Present
ITT Technical Institute November 2013 - May 2014
ICDC College June 2013 - September 2013
Enterprise Rent-A-Car April 2009 - June 2013
Skills
Customer Service, Sales, Account Management, Customer Satisfaction, Car Rental, Cold Calling, Marketing, Fleet Management, Sales Process, Sales Management, Microsoft Office, Outside Sales, Negotiation, Vehicles, Customer Retention, Microsoft Excel, Event Planning, Outlook, Automobile, Inventory Management, People Skills, Social Networking, Salesforce.com, Team Building, Leadership, Event Management, Community Outreach, Training, Nonprofits, Public Speaking
Education
Concordia University-Portland
Master of Education (M.Ed.), Educational Leadership and Administration, General
California State University-Long Beach
Bachelor of Arts (B.A.), American/United States Studies/Civilization
AAA June 2015 - Present
Hilton Columbus Downtown April 2015 - June 2015
Walt Disney World February 2014 - March 2015
Walt Disney World January 2014 - February 2014
Walt Disney World May 2013 - January 2014
Universal Orlando June 2010 - December 2013
YMCA July 2012 - May 2013
Walt Disney World May 2012 - May 2013
Walt Disney World January 2012 - May 2012
Walt Disney World August 2011 - January 2012
Skills
Cash Handling Experience, Crowd Control, Hospitality, Time Management, Organization, Group Work, Project Planning, Customer Service, Stage Management, Cashiering, Swimming, People Skills, POS, Theatre, Microsoft Word
Education
The Ohio State University 2010 — 2013
Bachelor of Arts (BA), Theatre/Theater
Butler University 2007 — 2009
Theatre/Theater
Stahl & Associates Insurance August 2014 - Present
AAA March 2010 - August 2014
Philly Soft Pretzel Factory January 2008 - March 2010
Sorella/Sidney Sacks Agency February 2005 - January 2008
State Farm June 2003 - January 2005
Skills
Microsoft Excel, Microsoft Word, QuickBooks, Peachtree, AutoCAD, Microsoft Publisher, Customer Service, Entrepreneurship, Umbrella Insurance, Flood Insurance, Department Budgeting, Property & Casualty..., Licensed Property &..., General Insurance, Commercial Insurance, Insurance
Education
Hartford School of Insurance 2006 — 2006
CLCS Designation Program, Commercial Insurance
Bucks County Community College
Hospitality Administration/Management
Berkshire Hathaway HomeServices March 2013 - Present
Strausberg Advertising Group LLC April 2011 - March 2013
CHRISTIE'S INTERNATIONAL / HK Lane Real Estate LLC April 2009 - April 2011
Coldwell Banker August 2001 - April 2009
Los Angeles Times August 1998 - October 2001
AAA October 1992 - September 1998
Skills
Marketing, Product Management, Business Development, Real Estate, Retail, Interactive Advertising, Luxury, Merchandising, Television, Publishing, Entertainment, Fashion, Franchising, Finance, Hospitality, Advertising, Online Advertising
Education
University of Southern California - Marshall School of Business
MBA, Marketing
Boston College
BA, Fine Arts
AAA September 2013 - Present
COPE Health Solutions June 2013 - May 2015
Sparkletts August 2006 - May 2011
TransAid Ambulance March 2007 - February 2008
Skills
Customer Service, Time Management, Microsoft Office, PowerPoint, Outlook, Microsoft Excel, Microsoft Word, New Business Development, Event Planning, Research, Product Marketing, Windows 7, Social Media, Customer Satisfaction, Inventory Management, Sales, Account Management, Leadership, Management, Team Building, Negotiation, Coaching
Education
Cal State University, Dominguez Hills 2010 — 2012
Bachelor of Business Administration (BBA), Management and Human Resources, Honors
Mount San Antonio College 2003 — 2007
Associate of Science (AS), Fire Technology, Honors
Pasadena City College 2006 — 2006
Emergency Medical Technology/Technician (EMT Paramedic)
California State Polytechnic University-Pomona 2000 — 2003
Computer Science
AAA May 2006 - Present
Probation September 2007 - June 2009
Skills
Property & Casualty..., Claim, Liability, Casualty, Insurance, Legal Liability, Commercial Insurance, Property Damage, General Insurance, Claims Management, Umbrella Insurance, Workers Compensation
Education
California State University-Dominguez Hills 2002 — 2008
Bachelor of Arts (B.A.), Criminal Justice/Police Science
AAA September 2013 - Present
Skills
Notary Public, •Excellent analytical,..., •Advanced skills in MS..., •Accurate spreadsheet..., •Professional design..., •Extensive experience..., •Excellent database..., •Ability to write..., Courts, Legal Writing, Software Documentation, Litigation, Insurance
Education
Cal State Hayward 1999 — 2003
Bachelor of Science (BS), Business/Computer Science
Cal State East Bay 2005 — 2007
Bachelor of Science (BS), Paralegal Certificate ABA Approved
Discover Torrance Visitors Bureau November 2013 - Present
Cyberbrands International March 2001 - December 2013
Global Resorts Network December 2007 - January 2009
AAA February 1992 - March 2001
Skills
Social Media Marketing, Email Marketing, Online Marketing, SEO, Social Media, Customer Service, Blogging, Underwriting, Facebook, Sales, Google Adwords, Affiliate Marketing, People Skills, Travel Planning, Microsoft Office, YouTube, Account Management, Organization &..., Travel Writing, Telephone Skills, Microsoft Word, Microsoft Excel, Data Entry, Salesforce.com, Social Networking, Entrepreneurship, Lead Generation, New Business Development, verbal and written..., Multitasker, Organizing, Eye For Detail, Office Equipment, E-commerce SEO, HTML, Communication Skills, Web Marketing, Marketing, Management, Online Advertising, Writing Skills, Typing, Twitter, Trade Shows
Education
California State University-Long Beach 1985 — 1990
B.S., Business Management
North High School
Ultimate Placements, LLC April 2014 - Present
River Oak Preschool September 2012 - May 2013
Recruiting Services International / RSI August 2009 - March 2012
Recruiting Services International / RSI April 2001 - July 2009
AAA June 2000 - April 2001
IAC International June 1997 - May 2000
Retab Incorporated September 1989 - June 1997
Skills
Applicant Tracking..., Interviews, Technical Recruiting, Talent Acquisition, Onboarding, Executive Search, Customer Service, Recruiting, Management, Human Resources, Sourcing, Internet Recruiting, Training, Advertising, Data Entry, PC and Macintosh..., Microsoft Word..., Microsoft Excel..., Microsoft PowerPoint..., Filemaker Pro (advanced), PCRecruiter..., Adobe PageMaker..., Adobe Photoshop..., Adobe Acrobat (advanced), Quark Express (advanced), Quicken (advanced), Microsoft Outlook..., Microsoft Explorer..., Microsoft FrontPage..., Scheduler Plus...
Education
Bowling Green State University 1985 — 1989
BA, Communication
Auto Club of Southern California August 1994 - Present
AAA 1994 - Present
Automobile Club of Southern California 1994 - 2009
Education
California State University-Long Beach 1999 — 2005
North Carolina State University 1976 — 1977
AAA NCNU May 2009 - Present
AAA 2009 - Present
PREA Signature Realty April 2000 - March 2008
World Financial Group March 2003 - 2008
Education
California State University-Hayward - School of Business and Economics 1989 — 1992
AAA March 2004 - Present
TIG Insurance Company July 1987 - December 2003
Education
California State University-Northridge 1988 — 1999
Northern children's services January 2012 - Present
PHP August 2008 - December 2011
Northern Home for children October 2007 - May 2010
Northern Home for children February 2006 - August 2008
SBBH October 2002 - August 2008
Northern Home for children June 2003 - February 2006
Staffing Plus, Inc December 2000 - September 2002
AAA April 1998 - January 2000
Skills
Healthcare, Adolescents, Family Therapy, Treatment, Cpr Certified, Research, Microsoft Office, Strategic Planning, Microsoft Excel, Non-profits, Community Outreach, Change Management, Volunteer Management, Case Managment, Social Services, Program Development, Grant Writing, Public Speaking, Event Planning, Nonprofits, Organizational..., Developmental..., Mental Health Counseling, Leadership Development, Youth Development, Psychology, Behavioral Health, Clinical Research, Group Therapy, Interventions, Therapists, Crisis Intervention, Policy, Child Welfare, Teaching, Case Management
Education
Strayer University 2010 — 2013
Master of Education (M.Ed.), Management
Strayer University-Pennsylvania 2009 — 2013
Master of Education (M.Ed.), Business, Management, Marketing, and Related Support Services, 3.8
Cabrini College 1996 — 2000
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
Cabrini College 1996 — 2000
Bachelor of Arts, Liberal Studies; Business Administration & Sociology
Allstate October 2014 - Present
AAA March 2013 - February 2014
MyBiotechCareer.com 2013 - 2013
The Home Depot April 2010 - November 2011
Channel Vision Technology March 2008 - October 2009
Nationstar Mortgage December 2006 - November 2007
Patron Systems June 2005 - October 2006
Skills
Sales&Marketing, Outside Sales, Inside Sales, Major Account..., Microsoft Office, Account Management, Road Warrior, Cold Calling Experience, Salesforce.com, Account Developement, Presentations, Product Knowledge, Exceeding Quotas, Adaptable & a quick..., Sales Management, ACT!, Sales Growth, Direct Sales, Sales Process, Cold Calling
Education
NAPRx 2012 — 2012
Certified National Pharmaceutical Sales Rep
California State University-Long Beach 2000 — 2005
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
AAA September 2005 - Present
Foresters 2003 - 2005
Skills
Insurance, Annuities, Term Life Insurance, Financial Planning, Selling, Long Term Care, Disability Insurance, Retirement Planning, Property & Casualty...
Education
California State University-Sacramento
Business Administration, Finance, Psychology
planet granite September 2008 - Present
trinity brand group November 2013 - March 2014
CSAA Insurance Group May 2013 - September 2013
Restoration Hardware February 2008 - 2011
AAA August 2008 - December 2009
gap inc September 2002 - October 2007
Landor Associates 2000 - 2002
Skills
Yoga, Fitness, Adobe Creative Suite, Graphics, Graphic Design, Wellness, Creative Direction
Education
California College of the Arts 1995 — 1996
City of Modesto April 1995 - Present
Modesto City Schools 2002 - 2003
AAA 1991 - 1995
Skills
Investigations, Supervisory Skills, Police, Law Enforcement, Criminal Justice, Public Speaking, Writing, Criminal Investigations, Enforcement
Education
California State University Stanislaus 1987 — 1991
BA, Sociology/Criminal Justice
Modesto Junior College 1986 — 1988
Sociology
Point Loma Nazarene University 1987 — 1987
Sociology
Creative Insurance Planning January 2010 - Present
AAA May 2005 - December 2009
Aflac March 2000 - May 2005
Creative Capital Corporation January 1982 - December 1999
Skills
IRA/401k Rollover..., Long Term Care, Annuities, Retirement, Insurance, Rollovers, Whole Life, Fixed Annuities, Universal Life, Long-term Care, Indexed Annuities, Long Term Care Insurance, Disability Insurance, Investments, Financial Advisory, Financial Planners, 401k, Health Savings Accounts, Personal Finance, Retirement Planning, Wealth, Life Insurance, Strategic Financial..., Small Business, IRAs, Estate Planning, Wealth Management, Critical Illness, Roth IRA, Health Insurance, Term Life Insurance, Risk Management, Wealth Accumulation, Investment Advisory, Accident, Mutual Funds, Financial Services, Series 7, Employee Benefits, Asset Allocation, Series 6, Brokers, 401k Rollovers, Property & Casualty..., Investment Strategies, Securities, Underwriting, Commercial Insurance, Legal Liability, General Insurance
Education
California State University-Hayward 1966 — 1967
Secondary Teaching Credential
San Francisco State University 1964 — 1966
BA, Education
AAA 2011 - Present
AAA July 2007 - 2010
AAA March 2003 - July 2007
AAA Travel / Insurance Northern California January 1989 - March 2003
Skills
Staff Management, Sales, Sales Management, Team Leadership, Operations Management, Territory Management, Media Relations, Leadership, Budgets, Business Planning, Coaching, Strategic Planning, Insurance, Training, Customer Service, Event Management, Marketing, Salesforce.com, Program Management, Customer Satisfaction, Management, Sales Force Development, Project Planning, Team Building, Talent Acquisition, CRM, Sales Operations, Customer Retention, Staff Development, Key Account Management, Property & Casualty..., New Business Development
Education
California State University-East Bay 1985 — 1987
Bachelor's Degree, Speech Communication
AAA March 2015 - Present
Bank of America February 2014 - January 2015
Bank of America September 2010 - February 2014
Omni Safe Insurance Services June 2010 - August 2010
21st Century Insurance and Financial Services September 2007 - December 2009
21st Century Insurance November 2003 - September 2007
Skills
Microsoft Word, Excel,..., Telephone Skills, Internet Research, Customer Service, Underwriting
Education
California State University-Northridge
Bachelor of Arts
TriplePoint Capital January 2015 - May 2015
H.G. Makelim Company October 2014 - October 2014
AAA April 2014 - July 2014
A Z Medical Services January 2014 - March 2014
Restoration Hardware August 2013 - September 2013
Merrill Lynch November 2012 - May 2013
Ujima House February 2003 - February 2013
Wells Fargo November 2011 - November 2012
Charles Schwab February 2007 - July 2008
California State University November 2005 - February 2007
Skills
Forecasting, Econometrics, Global Economics, Microsoft Excel, Budgets, Data Analysis, Research, Analysis, Economics, Finance, Financial Analysis, Access, Strategic Planning, Statistics, Accounting, PowerPoint, Microsoft Office, Non-profits, Fundraising, Policy, Accounts Payable, Banking, Management, Investments, Accounts Receivable, Auditing, Teamwork, Customer Service, Financial Modeling, Invoicing, Risk Management, Cross-functional Team..., SharePoint, Valuation, Market Research, Corporate Finance, Strategic Financial..., Financial Reporting, Spreadsheets, VBA, Administration, Business Planning, Financial Statements, Managerial Finance, Training, Due Diligence, Microsoft Word, Mutual Funds, Spanish, Asset Management
Education
California State University-East Bay 2006 — 2007
Master of Arts, Economics
California State University-Hayward - School of Business and Economics 2003 — 2005
MBA, Business Economics
University of California, Davis 1994 — 1999
Bachelor of Arts, Economics
American Express Travel Services April 2012 - Present
AAA NCNU Richmond Hilltop January 2010 - April 2012
AAA Northern California, Nevada & Utah October 2007 - December 2009
AAA Northern California, Nevada and Utah 2005 - December 2009
Travel Product Solutions March 2005 - October 2007
AAA September 1998 - March 2005
Skills
Learning Management, Training, Human Resources, Sales, Leadership, Marketing, Cruises, Training Programs, Management, Employee Training, Customer Service, Customer Retention, Call Centers, Instructional Design, Sales Management, Coaching, Tourism, Travel Management
Education
University of California, Berkeley 2005 — 2007
Certification, Training & Human Resources
California State University-Sacramento
Bachelor of Arts, Social Welfare
Collette October 2014 - Present
Collette Vacations November 2004 - October 2014
AAA January 1996 - January 2004
Home Loan Investment Bank January 1988 - January 2004
AAA 1996 - 2004
Skills
Travel Management, Hospitality, Event Planning, Event Management, Tour Operators, Sales, Travel Planning, Training, Leisure, Business Travel, Account Management, Leadership, Hotels, Hospitality Management, Negotiation, Leisure Travel, Hospitality Industry, Customer Satisfaction, Customer Service, Tourism, Management, Vacation
Education
RI Independent Insurance Association 1996 — 1996
Insurance license, Insurance
Bryant University
HR, Human Resources Management/Personnel Administration, General
Community College of Rhode Island
Special Education and Teaching
AAA February 2013 - Present
Skills
Outlook, Team Building, Strategic Planning, Insurance, Sales Management, Sales, Leadership, New Business Development, Healthcare, Training, Small Business, Marketing, Social Media Marketing, Customer Service, Dentistry, Public Relations, Management
Education
Cerec Doctors 2014 — 2014
Dentistry, Cosmetic Dentistry, Smile Design, Porcelain Crowns using Cerec
Duquesne University 2008 — 2009
International Congress of Oral Implantology, Sedation Dentistry
LasVegas Institute 2002 — 2009
DMD, Cosmetic Dentistry and Occlusion
International College of Oral Implantology 2005 — 2006
Fellowship, Dental Implants
University of Pittsburgh 1982 — 1985
Doctor of Dental Medicine, Dentistry
California University of Pennsylvania 1978 — 1981
Bachelor of Science (B.S.), Medical Microbiology and Bacteriology
AAA August 2015 - Present
Esurance November 2014 - August 2015
Unisys July 2014 - November 2014
LG Electronics March 2013 - April 2014
MarketStar March 2013 - April 2014
LG Electronics March 2010 - March 2013
MarketStar March 2010 - March 2013
Convergys February 2008 - March 2010
Juniper Networks February 2008 - March 2010
Teleperformance, USA August 2007 - February 2008
Skills
Customer Service, Customer Retention, Customer Service..., Customer Service..., Technical Support, Computer Repair, Computer Maintenance, Publicity, Content Managed Websites, Corporate Websites, Personal Websites, Sales, Internal Marketing, Sales Management, Windows, Windows XP Pro, Windows Vista, Windows 7, Social Networking, Web Content, Database Administration, Client Rapport, Customer Satisfaction, Account Management, Sales Operations, CRM, Customer Experience, Direct Sales, Leadership, Sales Process, Management, Product Marketing
Education
Brigham Young University - Idaho 2014 — 2018
Bachelor's Degree, Computer Science
Weber State University 2001 — 2001
Associate's degree, General Studies
Roy High School 1996 — 2000
High School Diploma, General Studies
AAA October 2012 - Present
Enterprise Rent-A-Car July 2008 - October 2012
Skills
Customer Satisfaction, Customer Service, Sales, Account Management, Finance, Credit, Marketing, Banking, Direct Sales
Education
California State University, Fresno 2004 — 2007
Bachelor's degree, Finance, General
AAA January 2014 - Present
Self-employed January 1993 - Present
Concert Music School June 2010 - December 2014
Skills
Composition, Arrangements, Orchestration, Music Programming, Music Production, Chamber Music, Music, Concerts, Orchestral Music, Music Theory, Film Scoring, Customer Service, Rock, Keyboards, Piano, Original Music, Bass
Education
California State University-Long Beach 2009 — 2013
Bachelor's degree, Music Theory and Composition
Cypress College 2006 — 2009
Music Theory and Composition, Recording
Cypress High School 1992 — 1996
AAA June 2014 - Present
Total Merchant Services March 2013 - Present
Firestone January 2013 - Present
Hertz June 2012 - February 2013
Davis Family September 2010 - July 2012
Creative Learning Academy November 2006 - November 2007
Nordstrom June 2005 - December 2005
Target August 2004 - June 2005
Skills
Customer Service, Business Development, Telephone Skills, Teaching Adults, Early Childhood..., Experience Working with..., Communication, Product Marketing, Marketing Communications, Customer Engagement, Typography, Sports Marketing, Sports Media, Sports Communication, Athlete Representation, Sports Entertainment, Broadcast Television, Fashion Buying, Retail Marketing, Retail Sales, Cashiering, Taking Orders, Cash-handling, Phone Lines, Multi Tasking, Work in A Fast Paced..., Thrive in A Fast-paced..., Car Rental
Education
California State University-Northridge 2009 — 2011
Bachelor of Arts (B.A.), Communication, General
Los Angeles Pierce College
AA, Social; Behavioral Science
AAA March 2015 - Present
Discover Financial Services November 2010 - May 2014
Killian Branding January 2010 - November 2010
Midway Games October 2008 - September 2009
Skills
Integrated Marketing, Social Media, Digital Marketing, SEO, Marketing, Marketing Communications, Web Marketing Strategy, Competitive Analysis, Management, Marketing Strategy, Online Marketing, PPC, Social Media Marketing, Email Marketing, Online Advertising, Sales, Multi-channel Marketing, Advertising
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2008 — 2010
MBA
California State University Stanislaus 2004 — 2007
B.S.
Southwest University for Nationalities 2006 — 2006
Service King Collision Repair Centers November 2014 - Present
Car West Auto Body October 2002 - October 2014
Fremont Ford November 2000 - October 2002
AAA December 1993 - November 2000
Patio Pool Spa March 1986 - June 1993
Skills
Customer Satisfaction, Inventory Management, Customer Service, Insurance, Automobile, Profit, Vehicles, Automotive, Team Building, Sales Management, Inventory Control, Retail, Negotiation, Sales, Finance Transformation, Forecasting, Account Management, Management, Budgets, New Business Development, Sales Operations, Coaching, Operations Management, Customer Retention, Process Improvement
Education
Cal State Hayward
Bachelor of Applied Science (B.A.Sc.), Finance, General
Monte Vista High School 1983 — 1987
Kaiser Permanente November 2014 - Present
CSAA Insurance Group, a AAA Insurer January 2011 - October 2014
AAA February 2002 - December 2010
KPIX-TV/CNET Networks February 2001 - February 2002
Tech TV March 2000 - March 2001
ZDNet News September 1999 - March 2000
ZDTV.com October 1997 - March 1999
Skills
Media Relations, Budgets, Crisis Communications, Spokesperson, Public Relations, Integrated Marketing, Leadership, Marketing Communications, Direct Marketing, Strategic Communications, Journalism, Strategy, Public Affairs, Management, Government, Internal Communications, Social Media Marketing, Web Content, Crisis Management, Corporate Communications, Messaging, Content Development, Speech Writing, Content Strategy
Education
Boston University
Bachelor of Science (BS), Journalism
Boston University
Bachelor's Degree, Journalism
Universal Studios Hollywood - NBCUniversal 2012 - Present
Discover the World Marketing December 2011 - October 2012
Freelance January 2007 - December 2011
AAA October 2002 - June 2006
FlightTime January 2000 - October 2002
Walt Disney Attractions 1997 - 2000
Walt Disney Travel Company 1996 - 1997
Certified Vacations 1991 - 1996
Skills
Relationship Management, Negotiation, Strategic Planning, International Relations, Branding & Identity, Marketing Strategy, Product Management, Marketing, Strategy, Advertising, Leadership, Business Development, Management, Contract Negotiation, Market Research, Public Relations, Business Strategy
Education
Boston University 1978 — 1982
BS
Aerotek June 2015 - Present
AAA May 2014 - May 2015
Switch June 2012 - June 2014
TGIS Catering June 2012 - December 2013
MKM Marketing March 2012 - May 2013
Spaghettini Grill & Jazz Club March 2012 - February 2013
City of Long Beach May 2008 - March 2012
California State University, Long Beach August 2010 - May 2011
Skills
Customer Service, Strategic Planning, Sales, Team Building, Social Media, Public Speaking, Marketing, Organized and Detailed, Special Events Planning, Outstanding time..., 5+ Years Customer..., Highly Motivating, Results Oriented
Education
California State University-Long Beach 2010 — 2014
Bachelor's Degree, Communications Major and Marketing Minor
Decton Staffing Services May 2015 - Present
Select Staffing 2011 - April 2015
AAA January 2010 - July 2010
Express Employment Professionals April 2006 - June 2009
Skills
Human Resources, Temporary Placement, Interviews, Payroll, Resume Writing, Customer Service, Temporary Staffing, Recruiting, Employee Relations, Leadership, Cold Calling, Screening Resumes, Staffing Services, Contract Recruitment, Coaching, Reference Checking, E-Verify, Team Management, Applicant Tracking..., Direct Hires, Relationship Building, Professional Services, Psychology, Time Management, Internet Recruiting, Workplace Safety, Drug Testing, Background Checks, Certified Personnel..., Management, Training, Microsoft Office
Education
California State University-Fullerton 2010 — 2013
B.A., Psychology
California State University-Fullerton
Psychology
AAA March 2010 - Present
Central California Hispanic Chamber of Commerce January 2007 - December 2010
AAA NCNU January 2007 - March 2010
AAA NCNU May 2005 - December 2006
San Jose Police Department February 1992 - November 1996
Skills
Property & Casualty..., Insurance, Underwriting, Umbrella Insurance, Sales Management, Marketing Strategy, Team Building, Strategic Planning, Sales, Market Planning, Cross-functional Team..., Coaching, Marketing, Business Planning, Casualty
Education
California State University-Fresno 2004 — 2006
MBA, General Management
San Jose State University 1995 — 1997
BS, Criminal Justice Administration
AAA September 2010 - Present
Skills
Sales, Sales Management, Training, Coaching, Event Management
Education
Bridgewater State University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Thornton Academy 1996 — 2000
Mozart Travel in affiliation of Protravel International, Palm Desert, Ca. February 2014 - Present
AAA July 2006 - January 2014
Skills
Project Planning, Sales, Customer Service, Travel Management, Call Centers, Customer Satisfaction, Travel Planning, Tourism, Leisure Travel, Account Management, Sales Management, Insurance
Education
Boston University 1977 — 1981
History, Russian History Minor
NIA National Insurance Agency, Inc. January 2008 - Present
Corporate Insurance Broker January 2004 - Present
AAA November 2010 - June 2012
New York Life July 2004 - December 2006
Skills
Consulting, Customer Service, Employee Benefits, Insurance, Investments, Life Insurance, Marketing, Marketing Strategy, New Business Development, Retirement, Retirement Planning, Risk Management, Sales, Fixed Annuities, Leadership, Management, Small Business, Team Building, Negotiation, Business Development, Microsoft Office, Strategic Planning, Public Speaking, Online Marketing, Term Life Insurance
Education
CSU Stanislaus 2008 — 2010
Some College, Biology
AAA October 2014 - Present
HR Partners Staffing LLC April 2015 - Present
Superior Group February 2014 - April 2014
Independent Health November 2007 - February 2012
City Hall of Buffalo, NY August 2006 - December 2006
Skills
Human Resources, New Hire Orientations, Interviews, Employee Benefits, Payroll, Recruiting, HRIS, Administrative..., Office Management, Sourcing, Background Checks, Invoicing, Spreadsheets, Permanent Staffing, Staffing Services, Temporary Staffing, Employee Training
Education
Bryant & Stratton College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Human Resources Specialist
Bennett High School
Caliber Collision Centers Detachment OICUS ArmyDecember 2009 - Present
AAA July 2013 - January 2014
Skills
Automotive, Customer Service, Customer Satisfaction, Vehicles, Sales, Automobile, Team Building, Sales Management, Customer Retention, Automotive Repair, Parts, Training, Inventory Management, Continuous Improvement, Team Leadership, Automotive Aftermarket, Leadership, Leadership Development, Logistics, Outlook, Microsoft Word
Education
California Baptist University 2010 — 2013
Bachelor of Science (BS), Criminalistics and Criminal Science
Index Inc. May 2015 - Present
QVC October 2012 - April 2015
Ascendify June 2011 - December 2012
Oodle October 2009 - October 2012
Oodle July 2007 - October 2009
Glimpse.com June 2006 - August 2006
AAA June 2005 - September 2005
AAA June 2004 - December 2004
Skills
Scalability, MySQL, JavaScript, Agile Methodologies, Java, REST, Social Media Marketing, Early-stage Startups, Ruby, Git
Education
California Polytechnic State University-San Luis Obispo 2003 — 2007
Bachelor of Science (BS), Computer Science
Mozart Travel in Affiliation with Protravel International February 2014 - Present
AAA July 2007 - February 2014
Skills
Certified Tahiti..., Cruises, Escorted Tours, Independent Travel, Leisure Travel
Education
Boston University 1977 — 1981
Bachelor of Arts (BA), History
Interim HealthCare May 2014 - Present
Optimum Health Center LLC September 2011 - April 2014
Calaveras County Social Services IHSS April 2009 - April 2010
AAA June 1995 - April 2008
AAA NCNU December 2002 - December 2003
Skills
Customer Service, Training, Sales, Marketing, Customer Satisfaction, Leadership, Recruiting, Consulting, Wellness, Teaching, Nutrition, System Administration, Small Business, Negotiation, Social Networking, Event Planning, Account Management, New Business Development, Fitness, Coaching, Entrepreneurship, Healthcare, Team Building, Management, Public Speaking, Marketing Strategy, Social Media, Leadership Development, Event Management, Social Media Marketing, Public Relations, Call Centers, Strategic Planning, Fundraising, Selling, Networking
Education
California State University-East Bay 2007 — 2009
BA, Liberal Studies, Business Option
California Basic Educational Skills Test Cal State University East 2009 — 2009
CBEST, Elementary Education and Teaching
College of Alameda 2000 — 2002
Associate of Arts, Liberal Studies
Travel Agent 1992 — 1992
SST Travel, Travel Agent
AAA September 2015 - Present
The Olive Garden September 2000 - Present
The Olive Garden September 2000 - Present
Skills
Restaurants, Restaurant Management, Bartending, Food Service, Food & Beverage, ServSafe, Hospitality, Catering, Food
Education
California State Polytechnic University-Pomona 2008 — 2010
Bachelor of Arts (B.A.), Area, Ethnic, Cultural, Gender, and Group Studies
California State University-Fullerton 1999 — 2003
The Auto Club Group September 2013 - Present
Minnetonka Travel March 2013 - Present
AAA November 2012 - March 2013
Skills
Customer Service, Travel Management, Cruise Lines, Client Relations Skills, Building Relationships, Client Development
Education
Boise State University 2006 — 2010
Bachelor's degree, Psychology, Sociology
Sleepy Giant 2012 - 2014
YNK Interactive (now PLAYWITH Interactive) 2007 - 2011
AAA 2001 - 2007
Citron, Haligman, Bedecarre' (now AKQA) 2000 - 2001
THINK New Ideas 1997 - 2000
Team One Advertising, DIRECTV, KFC 1996 - 1997
NBCUniversal, Inc. 1995 - 1996
Eisaman, Johns & Laws 1992 - 1995
Skills
Business Development, Digital Marketing, Marketing, Monetization, Online Gaming, Social Games, Leadership, Online Advertising, Strategy, Advertising, Strategic Partnerships, Video Games, Management, MMO, Marketing Strategy, Email Marketing, Community Management, Mobile Games, Digital Media, Product Management, Casual Games, Content Development, Social Media Marketing, Online Marketing, E-commerce, Analytics, Game Development, Computer Games, Marketing Communications, Mobile Devices, Game Mechanics, Mobile Marketing, Interactive..., Mobile Applications, Game Design, Product Marketing, Public Relations, User Experience, Marketing Management, Mobile Advertising, Outdoor Advertising, Radio Advertising, Search Advertising, Kickstarter, Social Media, Integrated Marketing, Brand Management, Market Research, SaaS, GaaS
Education
California State University-Long Beach - College of Business Administration
Marketing
Vector Marketing August 2011 - June 2012
Bryant and Stratton Business Club June 2011 - August 2011
Bryant and Stratton College February 2011 - August 2011
AAA May 2011 - July 2011
McDonaldsCicero February 2009 - March 2011
McDonald's Corporation February 2009 - February 2011
Skills
Organizational..., Microsoft Office, Customer Service, Data Entry, Multi-line Phone, Appointment Scheduling, Leadership
Education
Bryant & Stratton College 2009 — 2011
Associates, Business
Great West Casualty Company September 2000 - Present
AAA 1997 - 1998
United States Marine Corps 1985 - 1991
Skills
Liability, Commercial Lines, Casualty, Claims Management, Property & Casualty..., Personal Injury..., Subrogation, Legal Liability, Public Liability, Claim, Litigation, Commercial Insurance, Customer Service
Education
California State University-Hayward - School of Business and Economics 1992 — 1995
B.S.
Advantis Insurance Services April 2004 - Present
State Farm Insurance 2000 - 2004
AAA 1994 - 2000
Daymon Worldwide 1994 - 1994
GET Travel Sports 1993 - 1994
Gallo Wine Company 1993 - 1994
Skills
Insurance, Workers Compensation, Commercial Insurance, Property & Casualty..., Health Insurance, Umbrella Insurance, Commercial Lines, Professional Liability, Marketing, Small Business, Casualty, Sales, D, Legal Liability, Team Building, Casualty Insurance, Life Insurance
Education
California State University-Long Beach 1988 — 1993
BA Communications, Organizational Communications
Redondo Union 1985 — 1988
Akachi Media Group June 2015 - Present
KTLA March 2013 - 2015
Auto Club of Southern California November 2010 - November 2012
AAA October 2006 - November 2010
Cingular Wireless April 2006 - October 2006
Skills
Java, Accounting, Team Building, Event Planning, Public Relations, Project Planning, Social Media, Troubleshooting, JavaScript, Coaching, Data Entry, Marketing, Management, Video Editing, On-air Hosting, Interviewing Skills, Creative Writing
Education
Mount St. Mary's College 2015 — 2017
Bachelor of Arts (B.A.), Media Studies
Communications Major Long Beach City College 2008 — 2013
in progress, Communication and Media Studies
California State Polytechnic University-Pomona 2002 — 2006
Behavioral Sciences
King Drew HS 1998 — 2002
high school diploma
AAA 2013 - Present
PRM November 2009 - October 2013
PRM Marketing November 2009 - August 2011
Wells Fargo May 2007 - November 2009
Skills
Social Media, Sales Management, Sales, B2B, Online Marketing, Social Media Marketing, Online Advertising, Management, Marketing Communications, Business Development, Digital Marketing, Credit, Account Management, Lead Generation, Direct Marketing, Entrepreneurship, New Business Development, Public Relations, Recruiting, Staffing Services, Customer Service, HR Policies, Interviews, Invoicing, Internal Audit, Loans, Social Networking, Networking, Office Management
Education
California State University-Northridge 2000 — 2004
Bachelor of Science (BS), Business Marketing
AAA June 2012 - Present
Wells Fargo June 2011 - May 2012
Disneyland Resort June 2010 - June 2011
Education
California State Polytechnic University-Pomona 2007 — 2010
Human Resources
Fullerton College
AA, Liberal Studies
AAA October 2013 - Present
AAA 2013 - Present
Reebok CCM Hockey February 2003 - September 2013
Mission Hockey January 2000 - January 2003
Brookside Telephone Company February 1999 - January 2000
Islands Restaurants June 1994 - January 1999
Time Zone March 1984 - June 1994
Skills
Sporting Goods, Sales, Footwear, Apparel, Sales Management, Marketing Strategy, Sports Marketing, Account Management, Merchandising, Retail, Product Marketing, Marketing, New Business Development, Sales Operations
Education
California State University-Long Beach 1998 — 2000
BA, Communications/Marketing
AAA January 2014 - September 2015
MarkMonitor (acquired by Thomson Reuters) September 2011 - January 2014
New Control (acquired by Merkle) March 2008 - September 2011
Autodesk July 2007 - March 2008
Aquent July 2005 - July 2007
The Marcom Group September 2000 - July 2005
Sydney Organizing Committee of the Olympic Games (SOCOG) April 2000 - August 2000
Skills
Direct Mail, Marketing, CRM, Media Buying, Sales, Media Planning, Project Management, Event Planning, Recruiting, Packaging, Vendor Management, Copy Editing, Retail, Brochures, Financial Services, Advertising, Brand Management, Marketing Communications, Digital Marketing, Email Marketing, Project Planning, Building Relationships, Strategy
Education
California Polytechnic State University-San Luis Obispo 1995 — 1999
BA, Speech Communications, Summa Cum Laude
AAA December 2014 - Present
Nordstrom November 2014 - December 2014
Playlist August 2014 - November 2014
Trina Turk July 2011 - February 2014
IHOP June 2008 - January 2012
Skills
Visual Merchandising, Merchandising, Fashion, Apparel, Styling, Retail Sales, Retail, Loss Prevention, Store Operations, Trend, Trend Forecasting, Assortment, Cashiering
Education
South Hills High School 2004 — 2008
California State University-Long Beach
Bachelor's Degree, Fashion Merchandising/ Communication Studies
Self Employed Head Outreach Department CoordinatorCACC InternationalJanuary 2002 - August 2009
AAA October 1995 - November 2007
Alameda County Crisis Support June 2002 - September 2002
Eden I & R March 2002 - June 2002
Education
Contra Costa College 2010 — 2012
Certificate, Restaurant Management
California State University-East Bay 1997 — 2002
BA, Human Development
County of Orange/OC Public Works October 2010 - Present
County of Orange/OC Public Works March 2007 - January 2011
Experian Consumer Info April 2006 - March 2007
Mercury Insurance November 2005 - April 2006
AAA November 2000 - November 2005
All Bases Covered March 2000 - November 2000
Inacom March 1999 - March 2000
AT&T Wireless 1999 - 2000
First Plus Bank October 1998 - March 1999
Bank of America 1988 - 1993
Skills
Active Directory, Disaster Recovery, Data Center, VMware, Virtualization, Windows Server, IT Management, Microsoft Exchange, ITIL, Servers, Storage Area Networks, SharePoint, DNS, Security
Education
California State University-Dominguez Hills 2007 — 2009
Masters, Public Administration with concentration in Public Management
UOP 2002 — 2004
BS, Information Technology
AAA 2007 - Present
IBM August 1998 - November 2006
Education
Boston University 1980 — 1983
Georgia Institute of Technology 1968 — 1973
BS, Physics
AAA November 2000 - Present
Skills
Insurance, Customer Relations, Property & Casualty..., Account Management, Life/Health Insurance, Customer Service, Umbrella Insurance
Education
California State University-Sacramento 1991 — 1994
TeacherMatch April 2009 - Present
CNF Communications, INC August 2008 - Present
eSchool Solutions 2008 - Present
American Automobile Association 1998 - July 2008
AAA December 1989 - July 2008
Skills
Vendor Management, Customer Service, Process Improvement, Project Management, Strategic Planning, CRM, Customer Satisfaction, Account Management, Program Management, Troubleshooting, Team Leadership, Training, Management, Salesforce.com, Team Building, Business Analysis, Access, Call Centers, Leadership
Education
Brevard College 1982 — 1985
Brevard College
Maryland Department of Public Safety and Correctional Services November 2013 - Present
Patch.com May 2013 - October 2013
Patch.com October 2012 - October 2013
Patch.com June 2010 - October 2012
Freelance October 2008 - June 2010
AAA July 2009 - August 2009
Metcalf Institute for Marine and Environmental Reporting March 2009 - July 2009
The Providence Journal January 2007 - October 2008
The Associated Press January 2006 - January 2007
Metcalf Institue for Marine and Environmental Reporting/The Providence Journal 2005 - 2006
Skills
Ap Style, Editing, Press Releases, Broadcast, Photography, Research, Management, Storytelling, News Writing, Online Journalism, Newspaper, Journalism, Copy Editing, Web Content, Breaking News, AP Style, Newspapers, Content Management, Writing, Magazines, Publications, Social Media, Publicity, Freelance Writing, Feature Articles, CMS, Headline Writing, Facebook, Blogging, Investigative Reporting, Video, Editorial, Newsletters, New Media, Crisis Communications, InDesign
Education
The Johns Hopkins University 2015 — 2017
Master's Degree, Science Writing
Boston University 2002 — 2004
Master's Degree, Journalism
University of Illinois at Urbana-Champaign 1996 — 2001
Bachelor's, Philosophy
AAA October 2000 - Present
AAA Western and Central New York 2000 - Present
Santo Tours September 1983 - September 2000
Skills
Customer Service, Tourism, Sales, Hospitality, Leisure Travel
Education
Bryant & Stratton 1982 — 1984
Travel & Tourism
Conlan Coaching 2000 - Present
FLIP N Furniture April 2012 - July 2015
AAA July 1996 - June 2012
Skills
Coaching, Leadership Development, Workshop Facilitation, Retail, Supervising, Time Management, Training, Management, Employee Training, Project Planning, Leadership, Small Business, Instructor-led Training, Team Building, Instructional Design, Human Resources, Call Centers, Education, Performance Improvement, Entrepreneurship, Hiring, Performance Management, Blended Learning, Needs Analysis, Executive Coaching, Adult Education, Training Delivery, E-Learning, Staff Development, Organizational..., Customer Satisfaction, Insurance, Change Management, Learning Management, Customer Service, Recruiting, Positivity, Strategic Planning, Public Speaking, Full-Charge Bookkeeping
Education
University of Middlesex, UK 2009 — 2010
Neuroscience of Leadership
California State University-Sacramento 1998 — 2000
Bachelor, Education
AAA NCNU September 1991 - Present
AAA January 2003 - July 2007
CSAA November 2000 - January 2003
Skills
Change Leadership, Customer Experience, Sales Management, Insurance, Salesforce.com, Cross-functional Team..., Team Building, Underwriting, Property & Casualty..., Change Management, Leadership, Coaching, Sales Operations, Sales, Customer Retention, Management, Call Centers, Casualty, General Insurance, Business Planning, New Business Development, Process Improvement, Training, Marketing, Strategic Planning, Umbrella Insurance, Customer Service, Customer Satisfaction, Liability, Selling, Direct Sales, Account Management, CRM, Strategy, Vendor Management, Term Life Insurance, Universal Life, Homeowners, Sales Process, Life Insurance, Human Resources, Operations Management, Budgets, Employee Engagement, Time Management, Commercial Insurance, Program Management, Executive Management, Commercial Lines, Employee Benefits
Education
California State University-Hayward - School of Business and Economics 1983 — 1987
Bachelor of Science (B.S.), New Ventures
Albert Treskin Design 2009 - Present
Methodologie 2006 - 2009
AAA February 2003 - June 2005
Landor Associates May 2000 - October 2002
LVMH / DFS Group 1995 - 2000
Skills
Art Direction, Corporate Identity, Creative Direction, Packaging, Branding & Identity, Brochures, Integrated Marketing, Typography, Information Design, Logo Design, Advertising, Concept Development, Corporate Branding, Marketing Communications, Graphic Design, InDesign, Adobe Creative Suite, Brand Development, Experience Design, Photography, Visual Communication, Creative Strategy, Design Strategy, Interaction Design
Education
Cal Poly San Luis Obispo 1979 — 1982
BA, Graphic Design
AAA Sr. System Engineer SpecialistUnisys/AutoClub of Southern California2006 - Present
Option One Mortgage 2004 - 2007
Option One Mortage 2004 - 2007
Boeing 2003 - 2006
Boeing 2000 - 2005
Skills
Disaster Recovery, Process Improvement, Requirements Analysis, Active Directory, Software Documentation, Integration, Microsoft SQL Server, SDLC, SharePoint, VBScript, System Deployment, VMware, VMware ESX, Vendor Management, Virtualization, Visio
Education
CSULB 2007 — 2012
BS
CSULB
AAA SpokespersonAuto Club of Southern California1997 - Present
Automobile Club of Southern California 1997 - Present
Orange County Register 1976 - 1982
Skills
Strategic Communications, Spokesperson, Media Relations, Publicity, Press Releases, Public Relations, Copywriting, Corporate Communications, Crisis Communications, Internal Communications, Public Affairs, Marketing Communications, Social Media, Copy Editing, Speech Writing, Journalism
Education
California State University-Fullerton
BDO USA, LLP October 2013 - Present
BDO USA September 2005 - Present
AAA 2002 - 2005
KPMG LLP 1999 - 2002
American Honda 1991 - 1999
Skills
SAS70, SOX, IT Governance, Computer Forensics, Internal Audit, CISSP, Security, IT Audit, Auditing, Compliance, Risk Management, Internal Controls
Education
California State University-Long Beach
Bachelor of Arts (BA), Economics
Kitchen Tool Consultant 2006 - Present
AIG 2004 - 2006
AAA 1998 - 2004
Education
California State University-Long Beach
Flow-Tech HVAC June 2014 - Present
AAA June 2013 - June 2014
Finura Solutions / Flow-Tech HVAC January 2013 - June 2014
Griswold Water Systems / Griswold Filtration September 2006 - December 2012
Videx 2003 - 2006
Skills
Sales Management, Marketing, Direct Sales, Technical Sales..., Technical Sales..., Presentations, Sales, Presenter, Business Strategy, Marketing Strategy, Training, Spanish, Public Speaking, Engineering, Project Planning, Manufacturing, Product Development, Analysis, Process Improvement, Management, Product Management, Selling, Advertising, New Business Development, Team Building, Contract Negotiation, Customer Service, Operations Management, Strategic Planning, Start-ups, Project Management, Program Management, Cross-functional Team..., Account Management, CRM, Market Research, Strategy, Leadership, Business Development, Team Leadership, Human Resources, Entrepreneurship, Negotiation, Sales Presentations, Salesforce.com, Strategic Partnerships, Executive Management, Forecasting, Online Marketing, Sales Process
Education
Oregon State University 2005 — 2007
Masters, Business Administration
Brigham Young University 1999 — 2003
Bachelors, English
Experian 2012 - 2014
ICC-ES 2010 - 2012
AAA 2008 - 2009
The Walt Disney Company 2005 - 2008
Skills
Online Marketing, Marketing Strategy, Email Marketing, Digital Marketing, Project Management, Digital Strategy, Online Advertising, Integrated Marketing, Database Marketing, Direct Marketing, Marketing Analytics, Marketing Communications, B2B Marketing Strategy, Lead Generation, Web Design, Email Strategy, Email Newsletter Design, Content Management, Strategy, Brand Management, Market Research, Budgets, Product Development, Marketing, Market Planning, Management, Media Planning, Multi-channel Marketing, Leadership, B2B Marketing, Customer Insight, Web Analytics, Mobile Marketing, Web Marketing, Interactive Marketing, SEM, Advertising
Education
California State University-Fullerton
BA
Wells Fargo May 2004 - Present
Yahoo! May 2001 - May 2004
Women.com 2001 - 2001
mySimon 2000 - 2001
AAA July 1996 - January 2000
Levi Strauss & Co. November 1991 - July 1996
Skills
Analytics, Customer Insight, Market Research, Segmentation, Strategy, Marketing Research, Competitive Analysis, Financial Services
Education
The University of Texas at Austin 1980 — 1985
Social Psychology
California State University-Fullerton 1978 — 1980
MA, Experimental Psychology
California State University-Fullerton 1976 — 1978
BA, Psychology
AccountNow August 2008 - Present
CSAA 2006 - 2008
AAA 2006 - 2008
Skills
Call Center, Customer Retention, Coaching, Recruiting, Customer Service, Project Management, Vendor Management, Business Analysis, Call Centers, Management, Customer Satisfaction, Relationship Management, Team Leadership, Performance Management, CRM, Process Improvement, Insurance
Education
California State University-Los Angeles 1988 — 1990
Club Assist September 2011 - Present
AAA 2011 - 2013
G&K Services August 2008 - March 2011
CTB McGraw Hill March 2004 - December 2007
Accord Industries February 2000 - January 2003
RSR GROUP October 1997 - January 1999
Wix (NAPA Filters) July 1983 - September 1997
Skills
Sales Operations, Leadership, Competitive Analysis, Management, Business Development, Forecasting, Operations Management, Sales Management, Budgets, Training, Program Management, Strategic Planning, New Business Development, Marketing, Hiring, Customer Satisfaction, Sales, Process Improvement, Recruiting, Automotive, Selling, Team Building, Retail, Performance Management, Account Management, Business Strategy
Education
Bowling Green State University 1995 — 1997
MBA, Masters of Business Administration
University of Southern Maine 1979 — 1980
BS, Business Administration
UNCLE Credit Union November 2011 - Present
UNCLE Credit Union April 2008 - November 2011
UNCLE Credit Union July 2002 - April 2008
E-LOAN May 2001 - July 2002
Greenlight.com March 2000 - December 2000
AAA November 1998 - March 2000
GTE Mobilnet July 1996 - November 1998
Skills
Achieve Global Certified, Zenger Miller Certified, Kaset International..., CUNA CML Certified, Project Management, Innovation, Training, Instructor-led Training, Training Delivery, Hands-on Training, Consumer Lending, Mortgage Lending, Customer Service, Banking, Loans, Call Centers, Leadership, Employee Training, Retail Banking, Internet Banking, Process Improvement, Mobile Banking, Credit Unions, Technical Support, Business Process..., Analysis, Business Analysis, Vendor Management, Team Building, Operations Management, Financial Services, Credit Cards, Human Resources, Customer Satisfaction, Program Management, Electronic Payments, Change Management, Requirements Gathering, Software Documentation, Credit, Finance
Education
California State University Stanislaus 1989 — 1996
Bachelor of Science, Business Administration / HR Management
American Management Association
Project Management
American Management Association
Process Mapping
AAA October 1980 - Present
AAA October 1980 - Present
Lynch Public Schools August 1979 - May 1980
Skills
Strategic Planning, Team Building, Customer Service, Sales, Leadership, Microsoft Office, Sales Management, Insurance, Direct Sales, Marketing, Management, Leadership Development, Social Networking
Education
Buena Vista University 1974 — 1978
BA, Political Science
Vondell Logistics December 2011 - Present
21st Century Insurance and Financial Services November 2007 - June 2011
21st Century Insurance August 2006 - November 2007
21st Century Insurance August 2002 - August 2006
21st Century Insurance August 2000 - August 2002
21st Century Insurance August 1998 - August 2000
AAA August 1997 - July 1998
Skills
Customer Satisfaction, Call Centers, Customer Service, Insurance
Education
California State University-Long Beach - College of Business Administration 1984 — 1986
Cypress College 1982 — 1984
AA, BUSINESS ADMINISTATION
Extra Space Storage November 2010 - Present
AAA October 1996 - May 2008
Certified Vacations February 1984 - August 1996
Skills
Insurance, Sales Management, Sales, Team Building, Account Management, General Insurance, Underwriting, Customer Satisfaction, Property & Casualty..., New Business Development, Call Center, Business Development, Strategic Planning, Sales Operations, Coaching
Education
Argosy University 2008 — 2010
Bachelor of Science (B.S.), Business
Broward Community College
Business Administration
KP January 2005 - Present
Extron Electronics February 2002 - January 2004
AAA January 1997 - January 2002
Education
California State University-Dominguez Hills
BSCS, Computer Science
Chapman University
MBA
Farmers Insurance, Dalati's Insurance Agency Inc. June 2008 - Present
Molina Healthcare June 2014 - February 2015
Better Business Bureau July 2010 - August 2012
AAA December 2004 - April 2008
Skills
Languages, Commercial Insurance, Property & Casualty..., Insurance sales, Credit Analysis, Insurance, Banking, Risk Management, Surplus Lines, Commercial, Customer Retention, Insurance Law, Umbrella Insurance, senior insurance..., Workers Compensation, Cross Selling, Business Development, Building Customer..., Customer Satisfaction, Legal Liability, Personal Lines Auto, Homeowners, Networking, Insurance Regulatory, Public Relations, Inspection, Computers, Claims, Health Insurance, Professional Liability, Sales Management, Sales Operations, Team Building, Business Analysis, Call Centers, Cold Calling Experience, collected insurance..., Teamwork, Home Inspections, general libility..., Liquor Liability..., special risk insurance, People Skills, Exceptional People..., People-oriented, Creative Problem Solving, Underwriting
Education
California State University-Fullerton 1997 — 2002
Bachelor's of Arts in Business Administration, Management Information Systems, General, 2.91
First Republic Bank December 2013 - Present
UCLA July 2010 - December 2013
Cisco September 2009 - July 2010
AAA July 2007 - April 2009
Shaklee Corporation February 2007 - July 2007
Robert Half International March 2006 - February 2007
Lawrence Livermore National Laboratory April 2002 - March 2006
Lawrence Berkeley National Laboratory April 1999 - April 2002
Vodafone January 1998 - February 1999
The Clorox Company May 1996 - December 1997
Skills
Performance Management, Management, Human Resources, Leadership, Organizational..., Employee Benefits, Change Management, Strategy, Talent Management, HRIS
Education
California State University-Long Beach - College of Business Administration 1971 — 1976
BS, Business Administration, Pre-Med
Natural Medicine of Seattle December 2013 - Present
Pin Cushion December 2013 - Present
Verizon Business December 2011 - July 2012
Verizon Wireless October 2010 - December 2011
AAA August 2008 - October 2010
Wyndham Vacation Ownership July 2006 - June 2008
Skills
Property & Casualty..., Insurance, General Insurance, Call Center, Direct Sales, Financial Planners, Life Insurance, Strategic Financial..., Sales, Financial Services, Call Center Development, Customer Service, Term Life Insurance, Fixed Annuities, Customer Retention, Customer Satisfaction, Account Management, Finance, Call Centers, Customer Experience, Technical Support, Telecommunications, Troubleshooting
Education
Cal State Fullerton 2001 — 2004
Bachelor's degree, Anthropology, 3.2
Saddleback College 1998 — 2001
Associate's degree, Psychology, 3.3
BloodSource January 2010 - November 2012
AAA 2005 - 2008
Center of Praise Inc. 2004 - 2005
Citibank 1999 - 2003
Education
California State University-Sacramento
COMMONWEALTH OF PA February 2011 - February 2015
AAA 2010 - 2013
AAA 2010 - 2013
AON/ Affinity March 2010 - July 2010
Aetna April 1988 - October 2003
Skills
Insurance, Health Insurance, Claim, Underwriting, Employee Benefits, Property & Casualty..., Workers Compensation, Life Insurance, Disability Insurance, General Insurance, Term Life Insurance, Medicare, Sales, Customer Service, Team Building
Education
Cedar Crest College 2003 — 2004
Marketing/Marketing Management, General, 4.0
Bloomsburg University of Pennsylvania 1969 — 1973
BA, English
Puritan Financial Group March 2011 - Present
AAA Insurance February 2007 - June 2011
club one 2010 - 2011
AAA 1970 - 2008
Skills
Sales, Management, Sales Management, New Business Development, CRM, Social Networking, Team Building, Recruiting, Strategic Planning, Selling, Leadership, Account Management, Retail, Coaching, Salesforce.com, Social Media, Social Media Marketing, Business Development, Sales Operations, Customer Service, Marketing
Education
California Polytechnic State University-San Luis Obispo 1979 — 1984
BA, ABM
AAA October 2006 - Present
Pulte Homes 2004 - 2006
WR Hambrecht + Co 2000 - 2002
Skills
Series 7, Series 63, Equities, Trading, Insurance, Project Management, Valuation, Negotiation, Microsoft Excel
Education
Brigham Young University 1986 — 1989
Business Management, Finance
New Canaan High School 1983 — 1986
AAA November 2013 - Present
AAA October 2010 - October 2013
Rep. Chellie Pingree 2009 - 2010
U.S. Chamber of Commerce 2005 - 2009
MBNA America 2002 - 2004
Skills
Program Management, Coalitions, Legislative Relations, Public Policy, Public Speaking, Budgets, Political Campaigns, Strategy, Leadership, Strategic Planning, Strategic Communications, Strategic Partnerships, Legislation, Policy, Community Outreach, Government, Event Management, Negotiation, Marketing Strategy, Business Development, Research, Microsoft Office, Policy Analysis, Grassroots Organizing, Management, Analysis
Education
Bowdoin College 2001 — 2005
Bachelor of Arts (B.A.), Economics and Anthropology
University of Canterbury 2004 — 2004
Coursework in Maori Studies
AAA July 2011 - December 2012
AAA Northern California, Nevada & Utah Insurance Exchange September 2008 - July 2011
Blue Diamond Growers 2006 - 2008
InsWeb 2000 - 2006
Apple Inc. 1997 - 2000
Packard Bell Computer 1996 - 1997
Education
California State University-Sacramento
Amazon March 2015 - Present
Amazon July 2014 - February 2015
Amazon August 2013 - July 2014
Target August 2010 - August 2013
AAA May 1996 - August 2010
Skills
Operations Management, Leadership, Process Improvement, Customer Satisfaction, Business Development, Management, Distribution Center..., Team Leadership, Coaching, Inventory Management, Supply Chain Management, Project Management, Employee Training, Training, Logistics, Supply Chain, Cross-functional Team..., Performance Management
Education
California State University-Stanislaus 2008 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
Saint Mary's College of California
Bachelor of Applied Science (B.A.Sc.), Management
AAA September 2014 - Present
Best Buy July 2012 - April 2014
Best Buy May 2008 - July 2012
Circuit City 2006 - 2008
Skills
Store Management, Loss Prevention, Visual Merchandising, Merchandising, Retail, Retail Sales, Store Operations, Customer Experience, Driving Results, Big Box, Customer Satisfaction, Profit, Inventory Management, Planograms, Inventory Control, Sales, Customer Service, New Store Openings, P&L, Customer Retention
Education
California State University-Northridge 2002 — 2005
MTI College March 2015 - Present
Jesuit School of Theology of Santa Clara University 2014 - Present
Apple June 2013 - May 2014
Electronic Arts (EA) July 2012 - February 2013
Sun City Lincoln Hills July 2011 - July 2012
Potter-Taylor Real Estate July 2010 - July 2011
Claremont Behavioral Services August 2008 - April 2009
AAA October 2002 - January 2008
Community Resources for Children March 2001 - October 2002
Nationwide Insurance August 1999 - December 2000
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Mac OS, Apple Remote Desktop, Meeting Planning, Executive..., Office Management, Payroll, Marketing Communications, Social Media Marketing, Travel Arrangements, Executive Calendar..., Training, Administrative..., Event Planning, Leadership, Newsletters, Management, Administrative...
Education
California State University-Sacramento 2012 — 2014
Bachelor's Degree, Humanities and Religious Studies
various start-ups April 2012 - Present
AAA December 2001 - April 2012
Guaranty National Insurance June 1996 - December 2001
Viking Insurance October 1992 - June 1996
Great American Insurance March 1990 - October 1992
Progressive Insurance 1977 - 1990
Skills
Insurance, General Insurance, Strategic Planning, Property & Casualty..., Mergers, Team Building, Product Development, Business Strategy, Management Consulting, Coaching, Organizational..., Executive Coaching, Leadership Development, Strategy Development, Strategy, Mergers & Acquisitions, Executive Management, Business Process..., Business Planning, Leadership
Education
Boston College - Carroll School of Management 1977 — 1979
Master of Business Administration (MBA), Marketing
University of Notre Dame 1971 — 1975
Bachelor of Science (B.S.), Mathematics
Bridgewater State University September 2013 - Present
Bridgewater State University July 2010 - September 2013
Sovereign Bank December 2005 - January 2010
AAA 2004 - 2005
Skills
Management, Microsoft Office, Sales, PowerPoint, Access, Time Management, Social Networking, Data Analysis, Analysis, Customer Service, Microsoft Excel, Outlook, Training, Market Research, Event Planning, Social Media, Fundraising, Nonprofits, LCM, HRCMS, Accounting, Web Maintenance, Teamwork, Higher Education, Banner, Budgets, Data Entry, Research, Leadership, Administration, Microsoft Word, Public Speaking, Teaching, Banking, Program Development, Team Building, Finance
Education
Bridgewater State University 1999 — 2003
Bachelor of Science degree in Management Science, Marketing
Bridgewater State University
Bachelor's degree in Management
AAA 2010 - Present
21st Century Insurance / Farmers 1989 - 2009
Skills
Claims Management, Casualty, Liability, Insurance, Legal Liability, Litigation Management
Education
California State University-Fullerton, Mihaylo College of Business and Economics
BA, Marketing
Kaiser Permanente September 2014 - Present
Kaiser Permanente November 2008 - Present
Kaiser Foundation Health Plan July 1998 - Present
AAA October 1996 - April 1998
Clorox August 1985 - April 1996
Skills
Risk Management
Education
California State University-East Bay 1979 — 1983
Criminal Justice Major
Farmers Insurance June 2014 - Present
Allstate July 2008 - May 2014
Webster Chamber of Commerce June 2014 - 2014
aaa 2014 - 2014
Greece Chamber of Commerce 2000 - 2014
Trovato Associates 2013 - 2013
The College at Brockport State University Of New York January 2008 - June 2009
Bryant & Stratton College 2004 - 2006
Skills
Property & Casualty..., Commercial Insurance, Umbrella Insurance, Insurance, Casualty, Liability, Legal Liability, Professional Liability, Health Insurance, General Insurance, Life Insurance, Workers Compensation, Commercial Lines, Term Life Insurance, Disability Insurance, Underwriting, Homeowners, Claim, Social Media, Employee Benefits, Casualty Insurance
Education
State University of New York College at Brockport 2008 — 2009
Pre Law
Bryant & Stratton College - Henrietta 2004 — 2006
Associate's degree, Paralegal Studies
Jefferson High
Jefferson High
Jefferson High
St. George's University, Grenada August 2013 - Present
AAA October 2011 - June 2013
J Williams Staffing January 2008 - December 2010
Education
California State University-East Bay 2009 — 2011
Masters, Business Administration
Intuit October 2014 - Present
ESET North America January 2013 - October 2014
AAA June 2008 - January 2013
AAA August 2002 - June 2008
Travelers January 1999 - January 2002
APAC Customer Services 2001 - 2002
Skills
General Insurance, Liability, Underwriting, Health Insurance, Casualty, Life Insurance, Customer Retention, Fixed Annuities, Process Improvement, Customer Service, Sales Management, Training, Strategic Planning, Leadership, Management, Insurance, Call Centers, Property & Casualty..., Account Management, Risk Management, Commercial Insurance, Small Business, B2B, Selling, Direct Sales, Customer Experience, CRM, Customer Satisfaction, Sales Process
Education
California State University San Marcos
Bachelors, Political Science
Insurance Institute of America
Certificate, General Insurance
Insurance Institute of America
Associate; Associate, Personal Insurance; Insurance Services
Poway High
AAA April 2006 - February 2012
Education
Bryant University 2001 — 2006
MBA, MBA
University of Vermont 1961 — 1965
Bachelor of Arts (B.A.), French Studies, Spanish and history monors, 88
RT June 2010 - Present
AAA August 2007 - June 2010
Education
California State University-San Marcos - College of Business Administration
Travel Girl Adventures® December 2013 - Present
AAA 2010 - 2013
Walt Disney Travel Company, Inc. 1989 - 2008
Safari USA,Ltd. (dba Safari Bar) February 1988 - March 1990
Disneyland Resort March 1987 - February 1988
Skills
Tourism, Customer Service, Team Building, Sales, Hospitality, Event Planning, Call Centers, Leisure, Event Management, Leadership, Outlook, Trade Shows, Account Management, Team Leadership, Training Delivery, Employee Training, Social Media, Social Media Marketing, Training, Call Center, Instructor-led Training, Human Resources, Technical Training, Instructional Design, onboarding
Education
California State University-Fullerton
Masters Cert, Instructional Design & Technology
California State University-Dominguez Hills 2003 — 2004
Cert, Web Design
California State University-Fullerton
B.A., Political Science
AAA September 2015 - Present
MOV-ology January 2015 - May 2015
Kaiser Permanente September 2012 - January 2015
California State University Long Beach October 2010 - October 2013
California State University, Long Beach August 2010 - August 2012
Southern California Institute of Technology May 2012 - July 2012
Zhou Group August 2007 - December 2008
UNC Physics Department January 2007 - April 2008
Skills
SQL, NoSQL, MySQL Workbench, Jaspersoft, Couchbase, Jasper Reports, Research, Teaching, Matlab, Microsoft Office, Leadership, Python, LaTeX, Public Speaking, Advanced Mathematics, Numerical Analysis, PowerPoint, Critical Thinking, Microsoft Excel, Social Media, Customer Service, Computer-savvy, Facebook, Ruby, Nonprofits, Microsoft Word, Scientific Writing, Computer Repair, Event Planning, Outstanding..., HIPAA, Hadoop, Hive, Microsoft SQL Server, Teradata, Tableau, R
Education
California State University-Long Beach 2010 — 2013
Master of Science (M.S.), Applied Physics
University of North Carolina at Chapel Hill 2004 — 2008
B.S., Physics
University of North Carolina at Chapel Hill 2004 — 2008
B.A., Philosophy
AAA August 2010 - Present
Education
Bowling Green State University
Transwestern July 2008 - July 2015
Pacific Loan Processors August 2006 - September 2007
Randstad / Nissan North America, Inc April 2005 - July 2006
AAA April 2004 - March 2005
Farmers Insurance May 2003 - April 2004
Skills
Microsoft Office, Outlook, Citrix, Avid, FINRA, Accounts Payable, Accounts Receivable, Customer Relations, Customer Service, Microsoft Excel, Property Management, MRI Software, Yardi, Energy Star, Tenant, Disposition, Sales, Management, Real Estate, Commercial Real Estate, Contract Negotiation, Facilities Management, Leases, Contract Management, Negotiation
Education
CSUDH 2002 — 2003
John C Fremont High School 1998 — 2002
2002, Diploma
Pacific Gas and Electric Company 2012 - Present
Advanced Strategic Advisors 2011 - Present
AAA 1998 - 2011
ACG 1993 - 1997
ACG 1990 - 1993
Skills
Thought Leadership, Strategic Leadership, Strategy Development, Executive Management, Change Management..., Business Change..., Client Relationship..., Corporate Real Estate, Workplace Strategy..., Large Real Estate..., Program Management, Real Estate..., Facilities and Security..., Business Continuity ..., Crisis and Emergency..., Sustainability Strategy, Construction Management, Space Planning, Design, Business Systems..., Best Practices, Business Case..., Strategic Negotiations, Vendor Management, Board Presentations, Team Leadership, Stakeholder and Team..., Public Relations, Multilingual,..., Facilities Management, Project Management, Negotiation, Change Management, Stakeholder Analysis, Strategy, Cross-functional Team..., Designs, Sustainability, Space planning, Strategic Planning, Space-planning, CRM, Real Estate, Analysis, Budgets, Operations Management, Mergers & Acquisitions, Financial Analysis, Location Intelligence, Market Analysis
Education
California State University-Long Beach
Masters Business Administration
California State University-Long Beach
B.S., Business w/Emphasis in Finance
University of California, Los Angeles
Certificate Real Estate Finance
University of Southern California
Certificate, Real Estate Planning & Development
University of Idaho
Certificate Utility - Energy Executive, Graduate School of Business: Utility - Energy
AAA January 2007 - Present
Mercury Insurance June 2002 - November 2007
Skills
Casualty, Casualty Insurance, Claim, Commercial Insurance, General Insurance, Insurance, Legal Liability, Liability, Property, Risk Management, Underwriting
Education
Cal State Fullerton 2000 — 2005
BA, Criminal Justice
Pacific Advisors January 2013 - Present
TRG- The Real Estate Group January 1995 - Present
FMC Financial Group November 2009 - December 2012
AAA June 1998 - October 2009
Skills
Financial Planning, Business Planning, Insurance Planning, Fixed Annuities, Disability Insurance, Strategic Financial..., Financial Planners, Retirement Planning, Long Term Care Insurance, Long-term Care, Insurance, Credit, Financial Services, Strategic Planning, Life Insurance
Education
California State University-Dominguez Hills 1990 — 1995
Bachelor of Business Administration (BBA), Business Administration and Management, General
Henry Mayo Newhall Memorial Hospital December 2012 - Present
himagine solutions November 2012 - Present
Answer financial Inc August 2005 - November 2012
ICHV Inc February 2009 - October 2012
AAA April 2004 - July 2005
The Good Guys March 1998 - February 2004
Skills
Medical Coding, Medical Records, Healthcare Information..., HIPAA, Healthcare Reimbursement, EHR, Healthcare, CPT, Access, Software Documentation, Inpatient, EMR, Revenue Cycle, Epic Systems, ICD-9, Encoders, Outpatient Surgery
Education
California State University-Northridge
Bachelor's degree, Finance, General
AAA June 2009 - Present
United Airlines February 1977 - November 2008
Skills
Sales, Customer Satisfaction, Administrative..., Payroll, Schedules, Event Planning, Event Management
Education
California State University-Long Beach 1972 — 1976
Bachelor of Applied Science (BASc), Mathematics, B
Sony Computer Entertainment America LLC August 2009 - May 2012
Securitas Security Services USA, Inc. November 2003 - August 2009
AAA January 1997 - April 2003
Education
Boston University 1975 — 1976
Counseling and Education
City University of New York-Brooklyn College 1969 — 1973
Bachelor of Arts, Political Science and Education
Drew University 1967 — 1969
Political Science
Asgard Mapping Services August 1985 - Present
AAA May 2008 - January 2014
Asgard Mapping Services June 2004 - April 2008
Blue Cross of California August 1998 - May 2005
Skills
Claims Handling, GIS, General Insurance, Claims Management, Subrogation, Commercial Insurance, Commercial Lines, Insurance Adjusting, Professional Liability, Workers Compensation, Health Insurance, Underwriting, Disability Insurance, Analysis, Data Analysis, Customer Service, Property & Casualty..., Liability, Insurance, Reinsurance, Casualty Insurance, Legal Liability, Life Insurance
Education
California State University-Northridge 1981 — 1985
Bachelor of Science (BS), Climatology
New Mexico Institute of Mining and Technology 1971 — 1973
mining geology
Leidos December 2014 - Present
United States Navy Reserve Unit July 2013 - Present
Whitten Sales 2008 - 2015
Whitten Sales 2008 - 2015
Public Storage October 2006 - March 2012
Hertz April 2000 - March 2006
AAA October 1998 - April 2000
Skills
Military Operations, National Security, Operational Planning, Intelligence Analysis, Military Experience, Property Management, Organizational..., Tactics, Sales Management, Operations Management, Personnel Management
Education
California State University-Fullerton 1993 — 1997
BA, Business Administration, Management and Operations
Cochise College 2013 — 2014
Associates of Applied Sciences, Military Intelligence, Command Control and Information Operations
Naval War College 2011 — 2014
Master's degree, Joint Professional Military Education
American Military University 2011 — 2015
Master of Arts (M.A.), National Security Studies / Strategic Intelligence
Golden West College 1990 — 1993
Associate of Arts (AA), Accounting and Business Management
California Earthquake Authority August 2015 - Present
California Department of Managed Health Care January 2015 - August 2015
California Health Benefit Exchange - CoveredCA July 2013 - January 2015
Risk Transfer Programs 2006 - 2013
State Compensation Insurance Fund 2001 - 2006
AAA 1995 - 2001
Royal Cathay Wicker Basket Company 1992 - 1995
Skills
Underwriting, Workers Compensation, Commercial Lines, Personal Lines, Property & Casualty..., Supervisory Skills, Work Independently with..., Insurance, Detailed Organization, Leadership, Team-oriented, Customer Oriented, Risk Management, Team Building, Personal Development, Legal Liability, Employment Practices..., Claim, Casualty, Professional Liability, Liability, Claims Management, Brokers, Commercial Insurance, Casualty Insurance
Education
California State University-Sacramento
Corporon Law Office December 2011 - Present
AAA January 1996 - December 2011
Glenn County Human Resources Agency January 1992 - January 1996
Skills
Legal Research, Legal Writing, Litigation, Legal Assistance, Westlaw, Civil Litigation, Corporate Law, Courts, Commercial Litigation, Pleadings, Intellectual Property, Litigation Support, Document Review, Trials, Legal Advice
Education
California State University-Chico 1980 — 1984
Bachelor of Arts (B.A.), Social Sciences
AAA Northern California, Nevada & Utah January 2013 - Present
AAA 2013 - Present
Fireman's Fund Insurance Company October 2000 - January 2013
Bank of America September 1992 - November 1999
Skills
Negotiation, Real Estate Transactions, Project Management, Construction, Corporate Real Estate, Facilities Management, Real Estate Development, Contract Negotiation, Property, Real Estate, Property Management, Budgets, Relocation, Commercial Real Estate, Leases, Contract Management, Selling, Due Diligence, Asset Management, Brokerage, Investment Properties, Lease Administration, Lease Negotiations
Education
Brigham Young University 1983 — 1986
Masters in Business Administration
University of Utah 1973 — 1976
University of Utah, Sociology
AAA January 2001 - Present
Skills
Liability, Insurance, Property & Casualty..., Customer Service, General Insurance, Commercial Insurance, Microsoft Office, Microsoft Excel, Casualty Insurance, Underwriting, Sales, Microsoft Word, Risk Management, Legal Liability, Health Insurance, Strategic Planning, Claims Management, Training, Life Insurance, Outlook, Workers Compensation, Umbrella Insurance, Customer Satisfaction
Education
California State University-Long Beach 1996 — 1998
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration
Irvine Valley College 1990 — 1992
Associate of Science (A.S.), Administration of justice
Tower Group Companies 2011 - 2014
AAA October 2006 - December 2011
Skills
Property & Casualty..., Insurance, Underwriting, Liability, Claim, Workers Compensation, Commercial Insurance, Claims Management, Professional Liability, Legal Liability, Reinsurance
Education
Bryant & Stratton College - Amherst 2014 — 2014
Property & Casualty For Agents & Brokers
Sweet Home High School
Business
AAA October 1998 - Present
Immigration & Naturalization February 1987 - January 1998
Long Beach Naval Shipyard May 1968 - February 1987
Education
California State University-San Bernardino - College of Business and Public Administration 1990 — 1993
Business
Long Beach City College 1969 — 1972
Business
AAA 2001 - Present
Skills
Insurance, Property & Casualty..., Customer Service, General Insurance, Commercial Insurance, Liability, Microsoft Office, Underwriting, Microsoft Excel, Casualty Insurance
Education
California State University-Long Beach 1994 — 2000
Bachelor's Degree, Political Science and Government
AAA May 1987 - Present
Skills
Customer Service, Sales
Education
California State University-Northridge
Bachelor of Music, Music Performance
Manhattan School of Music
BM
NHRA April 2004 - Present
Support.com 2010 - 2012
NBC News January 2007 - 2009
SimpleNet 2007 - 2009
AAA 2001 - 2003
Education
California State University-San Bernardino 2009 — 2012
Bachelor's degree, Environmental Science
California State Polytechnic University-Pomona 2004 — 2007
Biotechnology
Southwestern College 2000 — 2003
Associate's degree, Computer Science