AAA Company
Industry: Non-profit
DescriptionThe American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held non-profit national member association and service organization with over 58 million members in the United States and Canada. Headquarters: Heathrow, Florida, United States Founded: 4 March 1902, Chicago, Illinois, United States CEO: Marshall L. Doney (1 Jul 2015–) Founders: Automobile Club of America, Chicago Automobile Club, Parent organization: Colonial Realty Partnership (CRLP) Subsidiaries: AAA Southern New England, Gig Car Share,
AAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,603 AAA employees in database. Find out everything there's to know about AAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
AAA Employees
Norbest, LLC September 2014 - Present
CSE Insurance Group January 2014 - August 2014
AAA 2008 - 2013
Foster Farms 2000 - 2008
Education
University of Michigan - Stephen M. Ross School of Business
MBA, Marketing
Cornell University
Bachelor of Science (BS), Biological Sciences
AAA July 2015 - Present
Romano's Macaroni Grill September 2012 - December 2014
Romano's Macaroni Grill May 2007 - September 2012
WEHRENBERG THEATRES March 2005 - December 2007
Skills
Restaurant Management, Restaurants, Food Service, Food & Beverage, ServSafe, Labor Control, Food, Catering, Culinary Skills, Bartending, Hospitality, Fine Dining, Customer Service, Serve Safe Certified, Inventory Management, Cooking, Food Preparation, Local Restaurant..., Wine Knowledge
Education
University of Missouri-Columbia 2007 — 2014
Bachelor of General Studies, Music, Behavioral Sciences, International Studies (seeking)
Central Methodist University-College of Liberal Arts & Sciences 2006 — 2007
AAA May 2014 - Present
iGATE August 2012 - May 2014
Symphony Teleca Corporation September 2011 - August 2012
OnStar January 2011 - September 2011
TomTom August 2006 - December 2010
Auto Wireless Solutions July 2005 - August 2006
Motorola June 2000 - May 2005
Motorola Automotive 2000 - 2005
UT Automotive August 1996 - July 2000
Lear Corporation April 1996 - June 2000
Skills
Account Management, Wireless, Automotive, Cross-functional Team..., Telematics, Client Relationship..., Partnership Development, New Business Development, Sales, Business Development, Partnerships, Program Management, CRM, Start-ups, Business Strategy, Solution Selling, Contract Negotiation, Strategy, B2B, Direct Sales, Channel Partners, Mobile Devices, Selling, Sales Management, Telecommunications, Business Intelligence, Management, Marketing Strategy, Marketing, International Sales, Team Building, Strategic Partnerships, Product Management, Training, Project Management, Product Marketing, SaaS, Customer Satisfaction, Competitive Analysis, Project Planning, Salesforce.com, Go-to-market Strategy, Sales Operations, Product Development, Enterprise Software, Consulting, Sales Process, Lead Generation, Key Account Management, Cloud Computing
Education
Central Michigan University 2000 — 2002
MSA, Business Management
University of Phoenix 1998 — 2000
BS, International Business
Future State Inc. September 2012 - Present
McDaniel Consulting November 2009 - Present
Hammer and Company September 2011 - February 2012
Hammer and Company March 2009 - December 2010
AAA November 2002 - October 2009
Hammer and Company June 2004 - June 2008
McDaniel Consulting, Inc January 1995 - October 2002
Tosco Energy Corp January 1988 - June 1995
Pacific Telesis January 1983 - September 1987
Caterpillar Inc. January 1974 - September 1983
Skills
enterprise process..., business process..., continuous improvement, Lean, Six-Sigma, process measurement, process redesign, enterprise governance, balanced scorecard..., GE Workout, GE Change Acceleration..., operational excellence, competitive benchmarking, business transformation, change management and..., strategic planning, process and enterprise..., merger intergration, leadership alignment, supplier partnerships..., process owner design..., team leadership, project management, Helix Plan facilitation..., organizational design, program management, process management, thought leadership, customer satisfaction, supplier management, strategic sourcing, Process Redesign, Strategic Sourcing, Benchmarking, Strategic Planning, Business Process..., Project Management, Program Management, Strategic Partnerships, Workshop Facilitation, Process Management, Operational Excellence, Team Leadership, Business Process, Leadership, Thought Leadership, Continuous Improvement, Business Transformation, Governance, Organizational Design
Education
Stanford University Graduate School of Business 1993 — 1993
University of Iowa - Henry B. Tippie College of Business 1972 — 1973
MBA
Central College 1969 — 1972
BA
Newton High School
Madison metropolitan school district 2009 - Present
MMSD 2009 - 2013
AAA July 2004 - March 2005
JORDAN APPLIED UNIVERSITY July 1998 - August 2003
Skills
ARABIC TEACHER /..., Teaching, Microsoft Office, Public Speaking, Research, Microsoft Excel, Arabic, English, Tourism, Public Relations, French, Spanish, Staff Development, Curriculum Design, E-Learning, Translation, Coaching, Training, Curriculum Development, Administration, Event Planning, Adult Education, Event Management, Nonprofits, Organizational..., Leadership, Classroom, Program Development, Time Management, Teamwork, Team Building, PowerPoint, Policy
Education
Concordia University-Wisconsin 2008 — 2009
K-12 teaching certification, French Studies
Jordan University 2001 — 2003
Masters Degree, Women's Studies
Yarmouk university 1991 — 1995
Bachelor's degree in Modern languages, French/ German
AtHoc 2015 - Present
Independent Consultant 2015 - 2015
AAA 2011 - 2014
Management Consultant 2009 - 2011
Inner8 2007 - 2009
Kabira Technologies (Acquired by Tibco) 2006 - 2007
ILOG, Inc. 2001 - 2006
BigVine 2000 - 2001
E*TRADE 1997 - 2000
Eagle River Interactive 1995 - 1997
Skills
Product Marketing, Start-ups, Lead Generation, Online Marketing, Strategy, Product Development, Enterprise Software, Business Development, Management Consulting, New Business Development, Direct Marketing, Entrepreneurship, Program Management, Business Planning, Strategic Partnerships, Business Strategy, Customer Acquisition, Online Advertising, Salesforce.com, Sales Operations, Innovation Management, Leadership, Aquisition, Product Management, Mergers & Acquisitions, Mergers, SEO, Marketing Communications, Sales Management, Management, Marketing Management, Social Media Marketing, Sales, Team Building, Marketing, Product Innovation, CRM, Cross-functional Team..., Marketing Strategy, Brand Development, Competitive Analysis, Analytics, Advertising, E-commerce, Forecasting
Education
Cornell University - S.C. Johnson Graduate School of Management
MBA, Marketing
University of California, Los Angeles
BA, Economics
AAA September 2013 - Present
State Farm Insurance February 2010 - September 2013
Skills
Commercial Insurance, Property & Casualty..., Life Insurance, Umbrella Insurance, Insurance, Homeowners, Customer Service, Health Insurance, Casualty, Liability, Customer Satisfaction, Casualty Insurance, Customer Experience, Customer Oriented, Friendly Personality, General Insurance
Education
Coffeyville Community College 2005 — 2007
Farmers Insurance August 2012 - Present
AAA November 2008 - January 2010
Skills
Property & Casualty..., General Insurance, Underwriting, Commercial Insurance, Umbrella Insurance, Casualty, Health Insurance, Liability, Insurance, Life Insurance, Customer Service, Sales
Education
Central Arizona College
Uber July 2015 - Present
Verizon - The Cellular Connection July 2014 - Present
Sprint September 2012 - May 2014
Columbia College Chicago September 2007 - December 2011
GOINS REALTY & APPRAISAL SERVICE August 2004 - August 2007
AAA November 2005 - October 2006
BLOCKBUSTER VIDEO September 2004 - November 2005
PANDA MONTESSORI SCHOOL July 1996 - August 2004
Skills
Training, Management, Customer Service, Microsoft Office, Sales, Customer Satisfaction, Administrative..., Payroll, Office Management, Project Planning, Teaching, Telephone Skills, Event Planning, Policy, Social Media
Education
Columbia College Chicago 2007 — 2011
BA, Music Business/Business Mgmt
State Farm June 2015 - Present
AAA July 2013 - June 2015
New York Life Insurance Company April 2012 - March 2013
Skills
Llife Insurance, Retirement Planning, College Funding..., Asset Protection, Customer Service, Insurance, Term Life Insurance, Sales, Fixed Annuities, Universal Life, Life Insurance, Long Term Care Insurance, Whole Life
Education
Chabot College
Concordia University Ann Arbor September 2012 - Present
Concordia University Ann Arbor September 2012 - October 2013
The Auto Club Group May 2013 - August 2013
AAA May 2012 - August 2012
Skills
Java Experience, Microsoft Excel, Prezi, Microsoft Office, Biblical Hebrew, Computer Proficiency, Help Desk Support, Insurance, Payment Systems, Biblical Studies, Liturgical Music, Trumpet, Public Speaking, Higher Education, Social Networking, Telephone Skills, Data Entry, Theology, Social Media, Windows, Customer Service, Critical Thinking, Microsoft Word, Student Affairs, Customer Satisfaction
Education
Concordia University-Ann Arbor 2012 — 2016
Pre-Seminary Studies
Jackson Christian High school 2008 — 2012
High School Graduation, Pre-Collegiate Studies, 3.75
Rehab Visions-Bethany Lutheran Home August 2015 - Present
Nebraska Medicine April 2015 - June 2015
The Speech and Language Clinic - Peaks to Plains Therapy January 2015 - March 2015
Millard Public Schools- Kids Network August 2014 - December 2014
AAA April 2008 - August 2014
Foothill-Sierra Pest Control 2007 - March 2008
Vic's Towing 2005 - 2007
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Building, Microsoft Office, Microsoft Word, Training, Customer Experience, Healthcare, CPR Certified, Supervisory Skills, Microsoft Excel, PowerPoint, Leadership, Outlook, Social Media, Rehabilitation, Occupational Therapy, Research, Time Management, Social Networking
Education
College of Saint Mary 2014 — 2015
Master of Occupational Therapy, Occupational Therapy/Therapist
College of Saint Mary 2010 — 2014
Bachelor of Rehabilitation Studies, Occupational Therapy/Therapist
Metropolitan Community College 2009 — 2010
General Studies
Sonora High School 1996 — 2000
High School Diploma, General Studies
AAA November 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Property & Casualty..., P&C License, Notary Public, Microsoft Word, PowerPoint
Education
Community College of Rhode Island 2008 — 2012
Associate of Science (AS), Legal Assistant/Paralegal, 3.5 GPA
Providence College
Alonzo & Small Ins. Agency, Inc. November 1981 - Present
AAA May 1978 - November 1981
Self Portrait November 1972 - May 1981
Sports Unlimited May 1975 - May 1978
Sierra at Tahoe November 1970 - April 1973
Skills
Insurance, Umbrella Insurance, Property & Casualty..., Workers Compensation, Public Speaking, Small Business, Motorcycle, Legal Liability, Business, Watercraft, Automobile, Commercial Insurance, Professional Liability, Home, Umbrella, General Liability, D&O, Liability, Casualty, Commercial Lines, Surety Bonds, Renters, Inland Marine, Homeowners, Liability Analysis, Customer Service, Casualty Insurance, Sales, Team Building
Education
Contra Costa College 1971 — 1972
JC
BA, Business Administration and Management, General
Quora June 2015 - September 2015
Examiner.com April 2012 - August 2015
AAA May 2009 - January 2015
Orthopaedic and Spine Center of the Rockies October 2012 - March 2014
Weld RE-4 School District November 2012 - April 2013
Dolan & Associates August 2011 - February 2012
Rocky Mountain Property Management May 2008 - August 2008
AAA May 2007 - August 2007
Skills
Creative Writing, Proofreading, Blogging, Social Media, Editing, PowerPoint, Public Speaking, Customer Service, Writing, Microsoft Word, Research
Education
Colorado State University 2006 — 2011
Bachelor, English, Spanish, History
Colorado State University 2006 — 2011
English
AAA February 2014 - Present
Hewlett-Packard May 2010 - October 2013
Wells Fargo June 2009 - May 2010
HSBC March 2004 - March 2009
MCI Corporation June 2001 - March 2004
Skills
Direct Sales, Channel Partners, Sales, Sales Process, Team Leadership, Sales Operations, Marketing, Strategic Planning, Solution Selling, Call Centers, Coaching, Customer Service, Account Management, Salesforce.com, Selling, Entrepreneurship, Business Development, SaaS, Cold Calling, Prospect Research, Sales Management, CRM, B2B
Education
Alamosa High School
High School Diploma
Central New Mexico Community College
Monsanto Company January 2013 - Present
AFFINA August 2005 - January 2013
AFFINA August 2005 - January 2013
AAA September 2003 - July 2005
Independent Insurors August 2003 - July 2005
Koller Craft August 1999 - September 2003
Pasta House Company June 1998 - August 1999
Skills
Training, Sales, Sales Management, Budgets, Customer Service, Management, Sales Operations, Strategic Planning, Public Speaking, Microsoft Excel, Account Management
Education
Webster University 2011 — 2014
Master of Arts (M.A.), Human Resource Development
Columbia College 2008 — 2011
BS- Business Admin, Human Resource Managment and Managment
Independent Recruiter June 2013 - Present
LivingSocial 2014 - 2014
Youngs Market Company June 2013 - 2014
Western Dental February 2013 - May 2013
QTC - A LOCKHEED MARTIN COMPANY 2012 - February 2013
AAA January 2012 - July 2012
The Eleven Agency October 2010 - January 2012
MOS Group, Inc. March 2009 - May 2010
ON POINT MEDIA, INC November 2008 - March 2009
Williams-Sonoma, Inc. November 2008 - January 2009
Skills
Microsoft Office, Sales, Sales Management, Recruiting, HR Policies, HR Consulting, Human Resources, Guitarist, Classical Guitar, Account Management, New Business Development, Hiring Practices, Mass Hiring, Sales Hiring, Performance Reporting, Marketing Communications, Recruitment Advertising, Wedding Photography, Event Photography, Commercial Photography, Finance Consulting, Credit Analysis, Onboarding, Management, Temporary Placement, Call Center, Applicant Tracking..., Employee Benefits, Internet Recruiting, Interviews, College Recruiting, Talent Acquisition, Talent Management, Customer Service, Training, Sourcing, Marketing, Resume Writing, Coaching, Cold Calling, Technical Recruiting, Business Development, Customer Satisfaction, Employee Management, Job Fairs, Direct Sales, Employee Relations, Hiring, Payroll, Networking
Education
Cypress College 2001 — 2002
Pursuing, Music Fundamentals and English
Magnolia High School 1999 — 2001
Diploma, General Education
Barclays June 2014 - Present
AAA April 2014 - June 2014
Citi July 2010 - April 2014
Citi March 2008 - July 2010
Union Bank June 2006 - February 2008
Chase November 2002 - June 2006
Skills
Call Center, Banking, Coaching, Credit, Compliance, Bilingual-Spanish, Retail Management, Volunteer Coordination, Training & Development, Call Centers, Store Management, Sales, Mortgage Lending, Quality Assurance, Human Resources, Vendor Management, Employee Training, Management, Volunteer Management, Customer Service, Process Improvement, Team Building, Risk Management, Spanish, Training
Education
University of Nevada-Las Vegas 2013 — 2014
Project Manager Professional, Project Management, 3.5
College of Southern Nevada 2008 — 2013
Business, Social Sciences
Chaffey College 2007 — 2008
Associate, Education/Child Development
Pasadena City College 1997 — 2002
Associate, Business
EMC February 2015 - Present
Amazon.com August 2011 - February 2015
ESPN November 2009 - August 2011
IESC, Rexel & Gexpro (formerly General Electric) 2006 - November 2009
General Electric 2006 - 2008
General Electric 2000 - 2004
Unilever 1998 - 2000
AAA 1995 - 1995
Skills
Talent Management, Personnel Management, Succession Planning, Performance Management, Mergers, Employee Relations, HRIS, Employer Branding, Mergers & Acquisitions, Recruiting, Leadership, Human Resources, Change Management, Employee Benefits, Program Management, Employee Engagement, Training, Team Building, Strategy, Deferred Compensation, Talent Acquisition, Executive Coaching, Management, Organizational Design, Hiring
Education
Central Connecticut State University 1990 — 1995
BA, Communications
toby Roberts
AIM Consulting Group August 2014 - Present
Practice Velocity February 2014 - August 2014
Blue Cross and Blue Shield of Kansas February 2013 - December 2013
Walmart eCommerce March 2012 - August 2012
Detroit Diesel March 2011 - December 2011
WWW.CGISCRIPT.NET, LLC January 1998 - March 2011
AAA September 2007 - October 2008
Ford Motor Company July 1990 - January 2006
Connection Request 1900 - 1901
Skills
Agile Methodologies, Scrum, Agile Project Management, JavaScript, PMO, Visio, MS Project, Six Sigma, Waterfall, CMS, Photoshop, Perl, SOA, Apache, Web Application Design, Agile Coach, Release Management, Lean Software..., Tomcat, VMware, Red Hat Linux, Web Analytics, YUI, jQuery UI, User Experience..., Greenbelt Certified, Program Manager, Microsoft Office Suite..., Project Manager, Scaled Agile Framework..., TDD, ISO9001/2000 Auditor..., Application Development, Interface Design..., ExtJS, UNIX, SOLR, SaaS, Process Improvement, SDLC, Team Leadership, Management, Requirements Gathering, Software Project..., Web Applications, CSS, Requirements Analysis, Project Management, Analysis, Vendor Management
Education
Columbia Southern University 2013 — 2016
Bachelor of Science (B.S.), Business Administration, Information Technology
Scrum Alliance 2014 — 2014
Certified ScrumMaster (CSM) - MEMBER: 000339945, Agile/Scrum, 91.3%
Macomb Community College 1984 — 1986
Software Engineering/Web-based Application Development, Computer Science
Champion Logistics Group January 2015 - Present
Univ. of Redlands December 2014 - Present
Canon Business April 2009 - November 2011
Aon Corporation January 2005 - April 2009
AAA March 2000 - January 2005
V.X.I. Inc February 1997 - March 2000
Dr. Paul Campbell, DDS March 1990 - February 1997
United States Air Force February 1986 - February 1990
Skills
Strategic Planning, Management, Public Speaking, Sales, Customer Service, Microsoft Office, Sales Operations, Marketing Strategy, Team Building, Microsoft Word
Education
Univ. of Redlands 2014 — 2017
Business Administration and Management, General
Chaffey College 2012 — 2014
Associate of Arts (AA), Business Administration, 3.2
Diversified Ophthalmics, Inc. April 2010 - Present
AAA June 2001 - April 2010
Skills
Customer Service, Organization, Communication Skills, Multi Tasking, Microsoft Word, Microsoft Excel, Adaptability, Travel Arrangements, Phone Etiquette, Outlook Express, Account Management, Comprehensive..., Extensive knowledge of..., Office Administration, Data Entry, Sales Management, Sales Operations, 10 Key, Administrative..., Time Management, Filing, Sales, Telephone Skills, Call Centers
Education
Cincinnati State Technical and Community College 2001 — 2003
Audiovisual Communications Technologies/Technicians
New Richmond High School 1998 — 2001
AAA May 2015 - Present
The Auto Club Group May 2014 - August 2014
Victoria's Secret May 2013 - January 2014
Toys R Us June 2012 - August 2012
New Balance July 2009 - July 2011
City of Farmington Hills December 2009 - December 2010
Skills
Customer Service, Teamwork, Social Media, Microsoft Office, Social Networking, Team Leadership, Sales, Advertising, Merchandising, Marketing, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Public Speaking, Leadership, Marketing Communications, Outlook, Facebook, Social Media Marketing, English, Teaching, Windows, Negotiation, Management, Event Management, Market Research, Data Analysis, Personal Selling, Advertising Management
Education
Central Michigan University 2011 — 2015
Bachelors of Science, Business Administration; Marketing
North Farmington High School 2007 — 2011
FP International February 2015 - Present
FP International February 2013 - Present
AmCheck September 2010 - February 2013
Hidden Valley Insurance, Inc. April 2004 - September 2009
AAA September 1996 - June 2006
Skills
Recruiting, Account Management, Sales, Salesforce.com, Marketing, Strategic Planning, Training, Team Building, Sales Operations, Management, Process Improvement, Direct Sales, New Business Development, Small Business, Contract Negotiation, Sales Management, Leadership, Entrepreneurship, Coaching, Business Development, Sales Process, Selling
Education
College of the Siskiyous
Business
Black & Blue Steak and Crab April 2013 - December 2013
AAA November 2011 - September 2012
ESPN January 2009 - June 2011
Walt Disney World January 2007 - June 2011
Skills
Event Planning, Event Management, Microsoft Office, Social Media, Customer Service, Photoshop, Process Scheduler, Tourism, Outlook, PowerPoint, Hotels, Adobe Creative Suite, Microsoft Word, Microsoft Excel, Facebook, Hospitality, Sales, Social Networking
Education
Canisius College 2010 — 2012
Master's, Sports Administration
State University of New York College at Buffalo 2002 — 2007
BS, Hospitality Administration
AAA July 2000 - Present
Dolphin & Majesty Cruise Lines 1987 - 1995
United States Marine Corps 1975 - 1985
Education
Charleston Southern University 1970 — 1974
BS, Education
Robinson High School
Self employed January 2010 - Present
CNAC October 2009 - March 2010
AAA October 2006 - November 2008
Anderson Interiors Inc June 2004 - September 2006
Cooper,Owen & Renner October 2003 - December 2003
Total Vision January 1998 - January 2001
Vista Optical January 1996 - January 1998
Shopko Optical January 1990 - January 1996
Eye Care Utah January 1988 - January 1990
Education
Community College of Allegheny County 2001 — 2003
AS, Paralegal Studies
Marvel Entertainment September 2015 - Present
J.P. Morgan August 2011 - August 2015
AAA January 2007 - August 2011
Chase May 2006 - January 2007
Federal Reserve Bank of Philadelphia March 2005 - May 2006
eBusiness Media Co. December 2002 - March 2005
Campbell Soup Company September 2001 - December 2002
Skills
Digital Strategy, Product Management, Management, Mobile Technology, Digital Marketing, Marketing Strategy, User Experience, User-centered Design, Leadership
Education
Columbia University in the City of New York
Computer Science
Drexel University
Business and Engineering
State University of New York
Business
AAA January 2014 - February 2015
State Farm Insurance September 2010 - April 2013
Skills
Term Life Insurance, Life Insurance, Disability Insurance, Health Insurance, Property & Casualty..., Whole Life, Fixed Annuities, Umbrella Insurance, Long-term Care, General Insurance, Casualty, Universal Life, Claim, Employee Benefits, Training, Sales, Customer Service, Homeowners, Renters, Licensed Property, Permanent Life Insurance, Licensed Life, Customer Satisfaction, Insurance
Education
Central Alabama Community College 2008 — 2009
Business/Commerce, General
Bracket Computing June 2015 - Present
Daapr February 2014 - Present
Cornell University Autonomous Systems Lab February 2014 - Present
Verizon June 2014 - August 2014
CodeProblems May 2014 - May 2014
ShareSpace February 2014 - April 2014
Cornell University Violet Satellite Project Team February 2014 - February 2014
RosieApp October 2013 - February 2014
AAA July 2013 - August 2013
Wayne Hills National Honor Society November 2012 - May 2013
Skills
Entrepreneurship, Software Development, JavaScript, Ruby on Rails, Python, Java, Android, iOS, Node.js, D3.js, Ruby, PHP, Flask, Django, Play!, Scala, React.js, Flux, ES6+, DevOps, Docker, Distributed Systems, Jenkins, Continuous Integration, Golang, Backbone.js, CoffeeScript, C++, C#, Objective-C, OCaml, Natural Language..., Machine Learning, Strategy, User Experience Design, Start-ups, SQL, jQuery, Three.js, Physijs, XNA, Visual Basic, IBM Mainframe, Linux, Discrete Mathematics, Git, HTML, CSS, SASS
Education
Cornell University 2013 — 2016
Bachelor's Degree, College of Engineering, Computer Science
Wayne Hills High School 2009 — 2013
High School, 4.56 GPA, Valedictorian - Class Rank: 1 of 333
New Jersey Governor's School of Engineering and Technology 2012 — 2012
Engineering and Technology
LifeSpring Academy August 2014 - Present
TRIMAT May 2014 - August 2014
Scro's Roofing December 2013 - March 2014
Office Depot June 2007 - July 2013
Arthur Rutenberg Homes February 2005 - March 2007
The St. Joe Company November 2003 - January 2005
AAA April 2002 - November 2003
Skills
Outlook, Customer Service, Administrative..., PeopleSoft, Microsoft Office, Office Management, Data Entry, Lotus Notes, Inventory Control, Telephone Skills, Kronos, Oracle Applications, Travel Planning, Google Calendar, Cognos, Cisco Meeting Place, Workforce Management, UPS Shipping, Visio, Microsoft Excel, Microsoft Word, PowerPoint, Management, Retail, Real Estate, Construction, Residential Homes, Purchasing, Budgets, Payroll, Employee Relations, Customer Satisfaction, Analysis, Invoicing, Inventory Management, Team Building, Process Improvement, Training, Contract Management, Contract Negotiation, Spreadsheets, Editing, Access
Education
College of DuPage 1992 — 1995
Associate of Arts (AA), Sociology
Accomplish Moore Enterprises January 2004 - Present
Scioto Co. Dept. of Job & Family Services 1994 - Present
John Maxwell Team August 2011 - Present
National Speakers Association - Ohio September 2007 - June 2013
Gummer Wholesale/Wil-Car Industries 1992 - 1994
AAA 1992 - 1992
Skills
Executive Coaching, Non-profits, Training, People Skills, Motivational Speaking, Leadership, Leadership Development, Nonprofits, Public Speaking, Presentation Coaching, Small Business, Personal Development, Business Coaching, Conflict Resolution, Emotional Intelligence, Employee Training, Entrepreneurship, Executive Development, Human Resources, Life Coaching, Management Consulting, Marketing, Organizational..., Organizational..., Performance Management, Personal Branding, Program Management, Sales, Social Networking, Strategy, Team Building, Workshop Facilitation, Workshops, Coaching, Customer Service, Staff Development, Career Development, Culture Change, Management Development, Training Delivery, Career Counseling, 360 Feedback, Employee Engagement, Work Life Balance
Education
Capital University - School of Management 1996 — 1998
MBA, Business Administration
Shawnee State University 1988 — 1992
BS, Business Administration
BAY 6 Productions 2011 - Present
skyline productions inc May 2013 - August 2013
Sedona International Film Festival September 2012 - September 2012
Netflix January 2010 - September 2012
Tantrum Commercial July 2012 - July 2012
Pizza Shop” Feature Film February 2011 - February 2011
Vector June 2009 - November 2009
AAA May 2008 - June 2009
Skills
Cinematography, Video Editing, Film, Lighting, Camera, Video, Video Production, Photoshop, Photography, Microsoft Office, Film Production, Microsoft Word, PowerPoint, Media Production, Customer Service
Education
Collins College 2010 — 2013
Bachelors of arts in Film and Video Production, Cinematography, Editing, 3.5
Collins College 2009 — 2013
Associate of Arts, Digital Video Production
CSAA Insurance Group 2013 - Present
CSAA Insurance Group 2012 - 2013
CSAA Insurance Group 2010 - 2012
AAA 2006 - 2010
IBM Global Business Services 2002 - 2006
PricewaterhouseCoopers 1998 - 2002
Price Waterhouse Management Consultants 1996 - 1998
National Research Council Canada 1993 - 1996
Skills
Organizational..., Change Management, Talent Management, Strategy, Management, Human Resources, Program Management, Leadership, Organizational Design, Coaching, Project Management, Organizational..., Leadership Development, Consulting, Business Strategy, Management Consulting, Cultural Transformation, Employee Engagement, Business Process..., Workshop Facilitation, Employee Training, Executive Coaching, Business Transformation
Education
Concordia University
Bachelor of Arts (B.A.), Political Science Honours
Concordia University
Master of Arts, Public Policy and Public Administration
AAA August 2014 - Present
Career Education Corporation November 2010 - Present
ADT February 2013 - January 2014
Tyco International October 2008 - February 2013
SUNY Geneseo January 2008 - May 2011
Eastman Kodak September 2000 - January 2007
Eastman Kodak April 1997 - June 2005
Eastman Kodak April 1996 - September 2000
Skills
Higher Education, Curriculum Development, Staff Development, Adult Education, E-Learning, Leadership Development, Coaching, Distance Learning, Organizational..., Classroom, Leadership, Quality Management, Customer Service, Management Consulting, Human Resources, Marketing, Employee Training
Education
University of Phoenix 2003 — 2008
P, Organizational Management
University of Phoenix
Master of Arts (MA), Organizational Management
Cornell University
Graduate Certificate, Human Resources Management
Cornell University
Certificate, Employment Law/Labor Relations
Roberts Wesleyan College
Bachelor of Applied Science (B.A.Sc.), Management of Human Resources
Monroe Community College
Associate of Arts and Sciences (A.A.S.), Marketing
Best Buy November 2012 - Present
AAA September 2010 - September 2012
Alaska USA Federal Credit Union January 2007 - January 2008
Skills
Sales, Account Management, Retail, Profit, Customer Experience, Customer Satisfaction, Sales Management, Customer Service, Customer Retention, Coaching, Merchandising, Retail Sales
Education
Chaminade University of Honolulu
Bachelor of Arts (B.A.), Business Administration and Management, General
AAA January 2015 - Present
Dreamchasa Magazine November 2012 - Present
Cafagna Arts & Entertainment February 2012 - Present
S.A.F.E. Management at Ford Field August 2013 - December 2013
B.L.A.C. Detroit Magazine June 2012 - December 2012
The South End January 2012 - December 2012
Comerica Park February 2012 - October 2012
Wayne State University 2010 - 2012
TSA October 2004 - June 2009
Skills
Editing, Social Media, Editorial, Newspapers, Storytelling, Microsoft Office, Customer Service, Public Relations, Writing, PowerPoint, Microsoft Excel, Radio, Broadcast Journalism, Outlook, Magazines, Data Entry, Government, Image Editing, Microsoft Word, Typing, Photo Editing, Computer Science, Word, Excel, Telephone Skills, Telephone Reception, Public Speaking
Education
Capella University 2013 — 2016
Master's Degree, Human Services, General, 4.0
Wayne State University 2010 — 2012
Bachelors, Journalism
Henry Ford Community College 2004 — 2007
Associate Degree, Computer Information Systems
Academy of Inkster 2000 — 2002
General Studies, Computer Science
EBMUD June 2014 - Present
Trayer Engineering Corporation September 2013 - June 2014
Ex'pression College May 2013 - June 2013
Cord Blood Registry February 2013 - March 2013
CSAA Insurance Group January 2008 - December 2011
AAA September 2007 - January 2008
AAA June 2007 - September 2007
Skills
Financial Reporting, Sarbanes-Oxley Act, Internal Controls, Insurance, Accounting, Financial Analysis, Property & Casualty..., Audit Preparation, Report Reconciliation, Project Prioritization, Confidential..., Interpersonal Skills, Journal Entry, Project Coordination, Customer Service, Account Reconciliation, Invoicing, Accounts Receivable, Auditing, General Ledger, Financial Statements, Finance, Accounts Payable, Microsoft Excel, Customer Service, Analysis, Bank Reconciliation
Education
College of San Mateo
AA, Accounting
College of San Mateo
Certificate of Completion – Accounting Assistant II
College of San Mateo
Certificate of Specialization – Accounting Assistant
College of San Mateo
Certificate of Achievement – Accounting
College of San Mateo
Certificate of Specialization – Tax Preparer I
AAA February 2015 - Present
Level 3 Communications May 2013 - February 2015
Allyance August 2012 - April 2013
AboveNet May 2011 - July 2012
National Sign & Marketing Co. - NSMC June 2008 - April 2011
Major League Baseball June 1998 - October 2007
Skills
Salesforce.com, IP, Telecommunications, Data Center, Sales Support, MPLS, LAN-WAN, Ethernet, Work Ethic, Cloud Computing, Cold Calling, Networking, New Business Development, Routing, Co-location, Managed Services, CRM, SaaS, Virtualization, Sales Process, Sales Operations, Solution Selling
Education
Texas A&M University 1997 — 1998
AG Development
Cypress College 1995 — 1997
General Studies
Insurance Claims Consulting September 2014 - Present
Davis and Company, Ltd July 2013 - September 2014
United States Air Force August 2011 - June 2013
HSA Engineers & Scientists May 2008 - March 2011
AAA October 2006 - March 2007
Confidential Consulting Services November 1999 - August 2003
Applied Engineering Services Ltd September 1996 - November 2001
Allstate Insurance Gene Sleeper July 1991 - August 1995
Skills
Accident Reconstruction, Insurance, Structural Analysis, Claim, Claims Management, Property & Casualty..., Commercial Insurance, Legal Liability, Liability, Workers Compensation, Underwriting, General Insurance, Sales, Construction Management, Casualty, Management, Expert Witness, Life Insurance, Private Investigations, Health Insurance, Marketing, Environmental Awareness, Commercial Lines, Financial Risk, Claim Investigation, Construction, Property, Business Development, Training, Mediation, Investigation, Risk Assessment, Accident, Employee Benefits, Risk Management, CRM, Fire Management, Excess, New Business Development, Fraud, Negotiation, Program Management, Customer Retention, Executive Management, Leadership, Contract Negotiation, Maritime, Engineering, Casualty Insurance
Education
State of Alabama 2007 — 2011
Property and Casualty, Arson Investigations
Columbia Southern University 2009 — 2009
Advanced Arson Investigations, A
State of Montana 2006 — 2007
P&C License, Commercial Insurance
State of Alaska 1991 — 1996
P&C License, Personal and Commercial Lines
AAA 1998 - Present
NCFIA 1998 - 2013
CSAA 1983 - 1998
Skills
Property & Casualty..., Insurance, Legal Liability, Claim, Fraud, Claims Investigations, Umbrella Insurance, Claims Management, Casualty, General Insurance, Property Damage, Liability, Litigation, Insurance Law, Workers Compensation, Underwriting, Professional Liability, Casualty Claims, Homeowners, Commercial Insurance, Casualty Insurance
Education
San Francisco State University
BA
City College of San Francisco
Associates of Arts
State University of New York College at Fredonia
Wells Fargo November 2011 - Present
Levi Strauss & Co. January 2011 - November 2011
Wells Fargo June 2010 - January 2011
AAA March 2003 - November 2009
Accenture July 2001 - March 2003
Skills
Strategy, Management, Program Management, Process Improvement, Cross-functional Team..., Product Management, Business Analysis, Marketing Strategy, Analysis, Leadership, SDLC, Entrepreneurship, Business Development, Business Process..., Business Process, Project Portfolio..., Marketing, Outsourcing, Business Strategy, Vendor Management, Project Management
Education
Cornell University
Bachelor of Science (B.S.), Mechanical Engineering
North Carolina School of Science and Mathematics
KSBY TV October 2014 - September 2015
Western Trans Logistics & WMH Ent. LCC March 2014 - October 2014
Verizon Wireless October 2011 - February 2014
AAA June 2009 - January 2012
Skills
Logistics, Freight, LTL, Inventory Management, Customer Service, Transportation, Microsoft Excel, Dispatching, Microsoft Word, Microsoft Office, Truckload, PowerPoint, Trucking, Transportation..., Warehousing, 3PL, Shipping, Container, Reefer, Purchasing, Operations Management, Logistics Management, FTL, Flatbed, International Logistics, Pricing, Distribution Center..., Process Scheduler, Customer Satisfaction, Supply Chain..., Forecasting, Procurement, Contract Negotiation, Customs Brokerage, Reverse Logistics, Negotiation, Account Management, Process Improvement, Sales, Team Building, Continuous Improvement, Inventory Control, Sales Management, Sales Operations, Budgets, New Business Development, DOT regulations, Fleet Management, Customs Regulations, Import
Education
College of the Canyons
AAA July 2009 - August 2015
Target April 2009 - July 2009
Nationstar Mortgage November 2008 - March 2009
Office Max July 1999 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Dallas Baptist University 2004 — 2008
Bachelors of Science, General Studies
Organic Lifestye Today laurelsobol.com March 2015 - Present
Amazon Author January 2010 - Present
aaa July 2015 - August 2015
none January 1901 - January 1902
Skills
Project Planning, Project Management, Team Building, Customer Service, Social Media, Event Management, Sales Management, Public Speaking, Creative Writing, Microsoft Excel, Biological Sciences, Educator, Mother, Organic Foods and..., GMO's Glyphosate..., Storytelling, Photography, Video, Advertising
Education
na 1995 — 2022
Organic Lifetsytyle Today alternative to GMO Glyphosate Nuclear Power, Waste & Byprocucts Plus, GMO Glyphosate, Fluoride, Bromide, Sulfides, Agent Orange, D-D-T, 2-4-D, Chloried Bleach + Linoleum, on-going studies and education globally educating doctors and families
Concordia University-Portland 2003 — 2003
Post graduate level work emphasis on Masters Degree, Education General Studies, Working on Masters Degree
Southern Oregon University 1987 — 1993
Bachelor’s Degree, Biological Sciences and Education, Art and More, Post Graduate
Rogue Community College 1987 — 1991
Associate’s Degree, General Studies in Math and Sciences A.G.S ~with honors
Oregon State University 1987 — 1988
Independent Studies, General
Portland State Universtiy 1980 — 1981
Mathematics
Gold Beach Union High School 1978 — 1980
High School, General studies emphasis on sciences, math, journalis, art and more., 10th through 12th
William Howard Taft High School 1977 — 1978
Pre-graduate work for high school diploma, 10th
na 1901 — 1901
l
none 1901 — 1901
Novitex Enterprise Solutions December 2014 - Present
AAA 2014 - October 2014
Huntington National Bank February 2014 - April 2014
Community Schools Credit Union 2010 - 2013
Family Christian November 2012 - December 2012
Flagstar Bank September 2009 - August 2010
Skills
Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Banking, Multi Tasking, Outlook, Call Centers, Customer Service, Insurance, Finance, Loans, Retail, Customer Satisfaction, Time Management, Telephone Skills, Deposits, Payments, Retail Banking, Sales, Credit, Training, Administration, Customer Experience, Process Improvement
Education
Cornerstone University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management/ Human Service
National Institute of Technology 2000 — 2001
certificate, Medical/Clinical Assistant
North Muskegon High School 1987 — 1991
diploma, College Prep
AAA May 2015 - Present
Lancôme March 2015 - April 2015
SEPHORA August 2012 - April 2015
Smashbox Cosmetics March 2012 - August 2012
Nordstrom October 2011 - August 2012
Macy's March 2011 - October 2011
Ross Stores, Inc. May 2010 - March 2011
Kohl's Department Stores June 2009 - August 2010
Skills
Makeup Artistry, Cosmetics, Education, Customer Service, Coordination, Driving Results, In-store Marketing, Event Planning, Events Coordination, Event Producing, Sales Management, Sales Operations, Operations Management
Education
Cerritos College 2009 — 2011
Saint Paul High School 2005 — 2009
High school diploma
Raymond Handling Concepts Corporation September 2015 - Present
Raymond Handling Concepts Corporation November 2014 - Present
Big Joe Handling January 2014 - November 2014
AAA November 2011 - January 2014
Fremont Ford May 2008 - November 2011
Skills
Sales Management, Account Management, Sales Process, Customer Service, SALESFORCE
Education
Columbia College 2014 — 2020
Bachelor's Degree, Business Administration and Management, General
ALAMEDA HIGH SCHOOL 1989 — 1990
Diploma
ocean view
USI Insurance Services April 2015 - Present
AAA October 2013 - March 2015
Allstate Financial Services, LLC May 2013 - September 2013
Business Information Solutions, Inc. July 2012 - May 2013
The Kreller Business Information Group August 2010 - July 2012
Education
Cornell University 2011 — 2011
Certificate of Study, Financial Statement Analysis
Canisius College 1995 — 1999
Bachelor of Arts (B.A.), English Literature
Hondros College
AAA Of Michigan March 2015 - Present
AAA June 2014 - March 2015
Blue Cross Blue Shield of Michigan & Blue Care Network March 2010 - June 2014
Dana Driveshaft Manaufacturing L.L.C April 2007 - January 2010
North American Bancard April 2006 - April 2007
Metaldyne 2003 - 2006
Metaldyne 2000 - 2003
Skills
Talent Management, Performance Management, Employee Engagement, Deferred Compensation, Onboarding, Human Resources, Employee Relations, Contract Negotiation, College Recruiting, Labor Relations, Union Avoidance, Workplace Harassment, Hostile Environments, Conflict Resolution, Resolving Conflicts, Process Improvement, EEO Investigations, HRIS, PeopleSoft, Coaching, Workers Compensation, Progressive Discipline, New Hire Orientations, Leadership Development, Succession Planning, Employee Training, Employee Benefits, Labor Management, Behavioral Interviewing, Exit Interviews, Strategic HR, Organizational..., Applicant Tracking..., Employment Law, Personnel Management, Benefits Administration, FMLA, Training, Leadership, Recruiting, Workforce Planning, Talent Acquisition, Temporary Placement, Management, Sourcing, Interviews
Education
Eastern Michigan University SHRM / HRCI 2014 — 2015
SHRM PHR Certification, PHR
Wayne Mediation Center 2011 — 2012
General/Civil Court Mediatior (wayne, oakland, livingston), Law
University of Detroit Mercy 2002 — 2006
Human Services, Human Resources Development
Central State University 1995 — 1999
Baja Construction July 2015 - Present
Mosaic Sales Solutions June 2015 - Present
Greenhouse Agency, Inc June 2014 - Present
AAA April 2014 - July 2015
Mike Rose's Auto Body- Call Center June 2013 - April 2014
Community Health Center June 2012 - November 2012
Children's Council of San Francisco September 2008 - September 2011
Marine Chartering, Inc January 2007 - July 2008
FMV Opinions, Inc. December 2005 - May 2006
Skills
Insurance, Customer Service, Administrative..., Sales, Leadership, Property & Casualty..., Team Building, Marketing, Training, Spanish, Microsoft Office, Time Management
Education
Skyline College
Associate of Science (A.S.), Business Administration
City College of San Francisco
Foundation Title, LLC July 2015 - Present
AAA May 2014 - July 2015
Michael Kors March 2013 - July 2015
American Eagle Outfitters June 2009 - August 2014
Skills
Visual Merchandising, Merchandising, Loss Prevention, Cashiering, Outstanding Customer..., Value Selling, Training, Communication, Time Management, Critical Thinking, Store Management, Retail Sales, Sales, Customer Service, Apparel, Retail, Microsoft Office, Customer Satisfaction, Data Entry
Education
Wilmington University 2012 — 2014
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Cumberland County College 2011 — 2012
Associate's degree, Psychology
Rizzieri Aveda School 2010 — 2011
Cosmetology, Barber/Styling, and Nail Instructor
Rizzieri Advanced Makeup 2010 — 2010
Cosmetology/Cosmetologist, General
Sacred Heart High School 2006 — 2010
Diploma, General Studies
New York Life Insurance Company February 2015 - Present
Rodan + Fields January 2013 - Present
AAA June 2003 - January 2007
GEICO March 1994 - June 2003
Skills
Customer Service, Marketing, Team Building, Public Speaking, Leadership, Strategic Planning, Asset Protection, Business Exit Strategy, Business Insurance..., Business Planning, Buy-sell Agreements, Charitable Giving, Education Funding..., Employee Benefits, Grandchild Gifting, Income Protection, Legacy Planning, Licensed Life Insurance..., Retirement Income..., Retirement Planning, Small Business, Supplements to Employee..., Wealth Preservation..., Networking, Social Media Marketing, Workshop Facilitation
Education
Dallas Baptist University 2008 — 2012
Bachelor's degree, Psychology
AAA
Skills
Microsoft Office
Education
Davenport University 2008 — 2011
Associate's Degree, Medical Assistant and Phlebotomy
Jackson State University 1997 — 2001
Bachelor's Degree, Criminal Justice and Corrections, 3.17
AAA July 2015 - Present
Marriott International August 2013 - July 2015
Skills
Hospitality, Front Office, Customer Service, Customer Satisfaction, Leadership, Teamwork, Microsoft Office, PowerPoint, Outlook, Telephone Skills, Microsoft Excel, Sales, Tourism, Hospitality Industry
Education
Community College of Rhode Island
AAA July 2013 - Present
Frostbites January 2011 - June 2013
Seacoast Grace Church March 2006 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, Sales, Management, Leadership, Customer Service, Customer Satisfaction, Data Entry, Outlook, Time Management, Insurance, Strategic Planning, Teamwork, Inventory Management, Retail
Education
Fullerton College 2010 — 2011
Psychology
Cypress College 2009 — 2011
General Studies
AAA May 2015 - Present
AAA October 2013 - May 2015
International Studies Abroad (ISA) September 2012 - May 2013
University of Central Missouri August 2012 - May 2013
Strategic Mapping and Data Services July 2011 - May 2013
Bryant Group Inc. 2005 - May 2013
Delta Zeta Sorority December 2011 - December 2012
St. Louis County May 2011 - August 2011
Skills
Interpersonal Skill, Intercultural..., Social Media, Recruiting, Microsoft Office, Marketing Communications, Administrative..., Data Entry, Public Speaking, Press Releases, Leadership, Event Management, Marketing, Time Management, Newsletters, Management, Fundraising, Social Networking, Microsoft Word, Customer Service, Negotiation
Education
University of Central Missouri 2009 — 2013
Bachelor of Science (BS), Bachelor of Arts (BA), Communications, International Studies, 3.9
Charles University in Prague 2012 — 2012
Bachelor of Arts (BA), International Relations and Affairs, A
AAA September 2014 - Present
Verizon Wireless September 2011 - May 2014
Verizon Wireless January 2011 - September 2011
Teen Mania Ministries January 2010 - December 2010
Teen Mania Ministries International August 2008 - August 2009
Primerica March 2006 - December 2008
US Steel May 2007 - August 2008
Gloria Jean’s Coffees International August 2004 - December 2005
Skills
Leadership, Training, Sales, Management, Teamwork, Call Centers, Customer Service, Recruiting, Customer Satisfaction, Account Management, Customer Retention, Telecommunications, Team Leadership, Sales Management, Team Building, Coaching, Outlook, Data Entry, CRM, Microsoft Office, Marketing, Public Speaking, Strategic Planning, Microsoft Excel, Process Improvement, Inventory Management, Event Planning, Microsoft Word, Call Center, Marketing Strategy
Education
Penn State University 2011 — 2015
B.S, Business & Marketing
Teen Mania Honor Academy 2008 — 2010
Community College of Allegheny County 2004 — 2007
Associates of Arts, Liberal Arts
P.H.A.A. 2001 — 2005
High School Diploma
Adrenaline PR February 2012 - Present
AAA May 2008 - January 2012
The End Records January 2011 - September 2011
Roadrunner Records September 2008 - December 2009
Skills
Social Media Marketing, Digital Photography, Event Management, Mac OS, Adobe, Facebook, Event Planning, Microsoft Office, Social Networking, Publicity, Mac, Music Industry, WordPress, Public Relations, Marketing, Photography, Email Marketing, Radio, Public Speaking, Blogging, Copywriting
Education
City University of New York City College 2008 — 2011
BA, Management and Administration
Independent Consultant 2002 - Present
SchoolsFirst Federal Credit Union March 2014 - June 2015
SchoolsFirst Federal Credit Union July 2010 - March 2014
SchoolsFirst Federal Credit Union November 2006 - July 2010
Walter Foster Publishing 2005 - 2006
AAA 2004 - 2005
Walter Foster Publishing 2001 - 2005
Avalanche Publishing 2000 - 2001
Capital Group 1998 - 2000
Holly Yashi Jewelry 1995 - 1998
Skills
Project Management, Internal Communications, Research, Direct Marketing, Copywriting, Press Releases, Proofreading, Editing, Social Media, Copy Editing, Public Relations, Advertising, Marketing, Newsletters, Email Marketing, Event Management, Management, Marketing Strategy, Marketing Management, Corporate Communications, Leadership, Strategy, Creative Direction, CRM, Editorial, Marketing Communications, Publications, Brochures, Online Marketing, Social Media Marketing, Magazines, Direct Mail, Integrated Marketing, Digital Marketing, Media Relations, Digital Media, Brand Development, Online Advertising, Budgets, Digital Strategy, Strategic Communications, Content Development, Web Content, Writing, Event Planning, Team Building, Strategic Planning, Customer Service
Education
University of California, Irvine 2007 — 2011
certificate, Marketing
Humboldt State University 1995 — 1998
B.A., English Literature
College of the Redwoods 1995 — 1995
Associate of Arts (A.A.), Social Sciences
University of California, Santa Cruz 1991 — 1992
Anthropology
Posh Party Tours May 2015 - Present
Luxor Hotel & Casino December 2014 - Present
Affinity Gaming, LLC October 2011 - December 2014
Cash Call April 2011 - October 2011
Regional Transportation Commission of Southern Nevada August 2010 - April 2011
Grandview Marketing January 2010 - August 2010
AAA May 2006 - November 2009
Skills
Marketing, Social Media, Social Media Marketing, Email Marketing, Online Marketing, Advertising, Direct Marketing, Public Relations, Marketing Communications, Marketing Strategy, Gaming Industry, Hospitality, Sponsorship, Hotels, Direct Mail, Interactive Marketing, Media Buying, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Internet Explorer, Google Chrome, Outlook, Budgets, Outdoor Advertising, Customer Service, Relationship Marketing, Media Planning, Casino, Entertainment, online, Online Advertising, Management, Digital Media, Digital Marketing, Mobile Marketing, English, Public Speaking, Facebook, Twitter, Pinterest, Social Networking, Leadership, Strategic Planning, PowerPoint, Photoshop
Education
College of Southern Nevada 2013 — 2018
Bachelor of Business Administration (BBA), Marketing
Nevada School of Massage Therapy 2008 — 2009
Massage Licence, Massage Therapy/Therapeutic Massage
Green Valley High School 2002 — 2004
Diploma, N/A
Nevada school of massage
AAA June 2014 - Present
Interstar Fleet Services March 2012 - June 2014
GEICO April 2003 - March 2012
United States Air Force June 1999 - June 2003
Skills
Six Sigma, Lean Operations, Microsoft Word, Customer Service, Microsoft Excel, PowerPoint, Microsoft Office, Operations Management, Customer Satisfaction, Budgets, Team Building, Leadership, Process Improvement, Logistics, Purchasing
Education
University of Phoenix 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
Community College of the US Air Force 1999 — 2003
Associate of Science (A.S.), Maintenance Production Management
Park University 1999 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Lean Six Sigma
Green Belt
Farm Bureau Financial Services January 2013 - Present
AAA March 2012 - January 2013
Culligan International September 2008 - January 2012
RSI Medical Staffing 2006 - 2008
SITEL 1997 - 1999
Skills
Accounts Receivable, Accounts Payable, General Ledger, Invoicing, Spreadsheets, PeopleSoft, Outlook, Customer Service, Microsoft Word, Microsoft Office, Data Entry, PowerPoint, Sales, Lotus Notes, Pricing, Payroll, Access, Account Management, Accounting, Adobe Acrobat, Analysis, Applicant Tracking..., Coaching, Customer Satisfaction, Data Analysis, Employee Benefits, Employee Relations, Insurance, Inventory Management, Leadership, Retail, Sales Management, Supervisory Skills, Team Building, Training, Time Management, Teamwork
Education
College of Saint Mary
Papillion La Vista High School
AAA March 2005 - Present
Skills
Casualty, Commercial Insurance, Employee Benefits, General Insurance, Health Insurance, Insurance, Leadership, Leadership Development, Life Insurance, Management, Property & Casualty..., Recruiting, Team Building, Term Life Insurance, Umbrella Insurance, Underwriting, Customer Service
Education
Davenport University
Capital One August 2009 - Present
AAA January 2007 - December 2008
Renown Health January 2005 - May 2008
Skills
Customer Service, Banking, Customer Satisfaction, Negotiation
Education
Career College of Northern Nevada 1998 — 2000
Associate's Degree, Business, Management, Marketing, and Related Support Services
AAA 2014 - Present
Cox Communications 2011 - 2012
Check City July 2010 - May 2011
Hilton Grand Vacations 2007 - 2008
Wireless Toyz 2006 - 2007
Skills
Customer Service, Management, Sales, Leadership, Marketing, Project Management, Strategic Planning, Microsoft Word, Team Leadership, PowerPoint, Social Media Marketing, Process Improvement, Sales Management, Strategy, Advertising, Event Planning, Research, CRM, Analysis
Education
College of Southern Nevada 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
University of Nevada-Reno 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
NCSA Athletic Recruiting August 2015 - Present
AAA October 2014 - July 2015
Grand Rapids Christian High School October 2014 - March 2015
MHSAA Officials Association June 2012 - July 2014
Aris Leeuwarden August 2013 - May 2014
KidsRockSummerCamp June 2013 - August 2013
Calvin College August 2009 - May 2013
Ottawa County Parks May 2011 - August 2011
Nagel Construction June 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Research, Higher Education, PowerPoint, Public Speaking, Social Media, Facebook, Social Networking, Sports, Fundraising, Microsoft Word, Time Management, Event Management, Sports Management, Customer Service
Education
Central Michigan University 2014 — 2016
Master’s Degree, Sport Administration, 4.0
Calvin College 2009 — 2013
Bachelor's degree, Sports Management
Unity Christian High School 2005 — 2009
High School Diploma
The Auto Club Group March 2015 - Present
Quicken Loans September 2014 - February 2015
Quicken Loans October 2011 - September 2014
AAA May 2009 - September 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Leadership, PowerPoint, Microsoft Word, Teamwork
Education
Central Michigan University 2006 — 2011
Bachelor of Science, Business Administration; Finance
Banner Health December 2014 - Present
AAA May 2012 - December 2014
Arizona Public Service (APS) September 2007 - April 2012
U.S. Army October 1997 - October 2001
Skills
Troubleshooting, Technical Support, Servers, Active Directory, Windows XP, Software Installation, Disaster Recovery, Windows 7, Security, Networking, TCP/IP, VPN, Computer Hardware, DNS, Operating Systems, Hardware, Laptops, Data Center, Antivirus, LAN-WAN, Project Management, WAN, Windows, Software Documentation, Analysis, Network Security, System Administration, ITIL, System Deployment, Information Technology, Telecommunications, Windows Server, IT Operations, Routers, Social Engineering, Social Media, Network Architecture, IT Security Policies &..., Mac OS, Mobile Devices, Smartphones, Malware Analysis, Access Control, Incident Handling, Endpoint Security, Windows 8, Professional..., Military, Customer Service, Product Analysis
Education
Charles Sturt University 2014 — 2014
Charles Sturt University 2014 — 2014
DeVry University Phoenix 2002 — 2005
BS, Network & Communications Management
C.S.C & AssociatesCalifornia December 2009 - Present
C.S.C & Associates "YOUR" Event's Planner January 2004 - Present
Valerie Lewis Janitorial July 2012 - January 2013
Southern Company/ Georgia Power January 2008 - January 2010
California State Automobile Association AAA October 1998 - January 2008
AAA February 1998 - June 2007
Skills
MS Office Suite, Word, Excel, Coaching, Customer Service, Outlook, PowerPoint, Data Entry, Call Center, Event Planning, Process Scheduler, Customer Satisfaction, Administrative..., Access, File Management, Event Management, Time Management, WebEx, Microsoft Excel, Call Centers, Invoicing, Social Networking, Microsoft Office, Administrative..., Microsoft Word
Education
Georgia Perimeter College 2007 — 2008
Certified, Event Coordinator
Chabot College 1995 — 1996
Certificate, Administration and Management, General
Accounting Principals April 2015 - August 2015
Grand Rapids Plastics July 2013 - March 2015
AAA January 2013 - July 2013
St. Mary's Health Care September 2012 - November 2012
St. Mary's Health Care January 2012 - July 2012
URS Corporation May 2005 - February 2010
Skills
Healthcare, Microsoft Office, Microsoft Word, Microsoft Excel, Process Scheduler, PowerPoint, Accounts Receivable, Inventory Management, System Administration, Customer Service, Accounts Payable, Lotus Notes, Data Entry, QuickBooks, Hospitals, Time Management, Medical Terminology, Cpr Certified, Contract Management, Outlook, Invoicing, Budgets, Accounting, Inventory Control, Supervisory Skills
Education
Central Michigan University 2010 — 2011
Certificate, Pharmacy Technician
Our Lady of Victory Homes of Charity July 2011 - Present
Canisius College September 2007 - June 2011
AAA 2006 - 2007
dmg world media December 2003 - July 2006
Adelphia Communications May 2000 - July 2003
SBC January 1989 - May 2000
Skills
Event Planning, Public Relations, Event Management, Fundraising, Marketing Communications, Public Speaking, Strategic Planning, Social Media, Social Media Marketing, Advertising, Budgets, Marketing Strategy, Customer Service, Team Building, Media Relations, Marketing, Social Networking, Account Management, New Business Development, Non-profits, Community Outreach, Alumni Relations, Facebook, Press Releases, Volunteer Management, Nonprofits, Retail, Business Development, Annual Giving, Sales, Program Development, Grant Writing, Direct Sales, Leadership, Negotiation
Education
Canisius College 1979 — 1983
Bachelor of Arts (B.A.), Communications
Loyola University JFRC 1981 — 1982
InsuraMatch May 2015 - Present
Tank Design June 2011 - April 2015
Rockport January 2010 - June 2011
Smart Destinations Inc. April 2008 - March 2010
AAA January 2006 - April 2008
Yahoo! Inc. March 2005 - January 2006
Bank of America June 2000 - January 2005
Kana 1999 - 2000
Webhire 1997 - 1999
Hometown Media 1995 - 1997
Skills
E-commerce, SEO, SEM, Web Analytics, Social Media, Digital Marketing, Marketing Strategy, Google Analytics, Mobile, User Experience, Digital Strategy, Content Management, Web Design, Business Strategy, Information Architecture, Mobile Marketing, User Interface Design, Strategic Planning, HTML, Client Services, Wordpress, Social Networking, Facebook, Strategic Partnerships, Email Marketing, Analytics, Social Media Marketing, Web 2.0, CRM, Mobile Devices, WordPress, Project Management, Strategy, Integrated Marketing, Management, CMS, Marketing, Product Management, Multi-channel Marketing, Online Marketing, Online Advertising, Content Strategy
Education
College of the Holy Cross 1986 — 1990
BA, Classics
Hanover High School
Weiss Insurance August 2015 - Present
AAA October 2010 - September 2014
State Farm December 1998 - September 2010
Skills
Insurance
Education
Covenant Theological Seminary 2004 — 2007
Master of Divinity (M.Div.)
Covenant College 2000 — 2004
Sunstates Security May 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. January 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. January 2010 - Present
Flawless touch detail 2012 - Present
Marriott International January 2012 - January 2015
Apollo Security April 2004 - August 2009
AAA January 2004 - January 2009
Securitas Security Services USA, Inc. 2004 - 2009
Amica Mutual Insurance January 1991 - January 2004
Skills
Hospitality, Hospitality Management, Hospitality Industry, Customer Service, Microsoft Office, Event Management, Customer Satisfaction, Hotels, Hotel Management, Leadership, Microsoft Excel, Security, Time Management, Event Planning
Education
Community College of Rhode Island 2004 — 2007
Computer and Information Sciences and Support Services
Serra High School, San Diego CA 1989 — 1990
High School Diploma, Economics
Rockstar Recruiters, LLC 1996 - Present
Crimson Consulting December 2010 - 2011
AAA 2009 - 2010
My Vision One May 2008 - August 2008
EnerNoc 2007 - 2008
Fireman's Fund Insurance Company 2006 - 2007
hi5 Networks, Inc. 2005 - 2007
LimeLife, Inc. 2006 - 2006
Marin Independent Journal 2002 - 2005
Silicon Solutions, Inc. 1997 - 2002
Skills
Business Development, Recruiting, Human Resources, Management, Strategic Planning, Technical Recruiting, Sourcing, Negotiation, Start-ups, Training, Applicant Tracking..., Sales, Talent Acquisition, Internet Recruiting, Interviews, Onboarding, Management Consulting, College Recruiting, New Business Development, Executive Search, Project Management, Cold Calling, Social Networking, Organizational..., Vendor Management, Performance Management, Leadership, Team Building, Employee Relations, Program Management, Talent Management, Change Management, SDLC, Executive Management
Education
Community College of the Air Force
Bachelor of Science (B.S.), Metallurgical Engineering
AAA November 2013 - Present
Branns Steakhouse 2013 - Present
La Senoritas Restaurant May 2010 - December 2012
Mount Pleasant Middle School August 2011 - December 2011
Skills
Microsoft Word, Coaching, Microsoft Office, Teaching, Classroom Management, Early Childhood..., Youth Development, Team Leadership, Team Building, Curriculum Development, Restaurants, Child Development, Social Media, Educational Technology, Lesson Planning, PowerPoint, Youth Mentoring, Differentiated..., Sales Operations, Hotel Booking, car booking, Travel Planning, Organization Skills, Social Skills, Confidence Building, Athlete Development, Skilled Multi-tasker, American Red Cross..., Customer Service, Microsoft Excel
Education
Central Michigan University 2007 — 2012
Bachelor of Arts (B.A.)Major; Language arts Minor; Child Development, English/ Language Arts/Education
East Grand Rapids High School 2004 — 2007
American Red Cross 2012 — 2012
Adult/Child/Infant CPR certified and First aid certified
Ebates April 2012 - Present
AAA June 2011 - March 2012
Charming Charlie May 2011 - August 2011
Von Maur December 2010 - March 2011
SPORTS TRAVELER October 2007 - November 2010
Carthage College September 2006 - May 2007
WEST COMMUNICATIONS June 2006 - August 2006
Skills
Microsoft Excel, Event Planning, Customer Service, Sales, Customer Satisfaction, Advertising, Leadership, Marketing, Marketing Strategy, Training, Microsoft Word, Social Networking
Education
Carthage College 2003 — 2007
Bachelors, Marketing
Self Employed July 2012 - Present
Cranston Arc April 2012 - July 2012
Flextronics December 2004 - January 2011
AAA March 2003 - July 2004
Skills
Call Center, Networking, Process Improvement, Project Management, Troubleshooting, Cellular Communications, Call Centers, Customer Service, Vendor Management, Telecommunications, System Administration, IT Management, Technical Support, Software Documentation, Servers, Integration, Security, IT Service Management, Windows 7
Education
Rhode Island College 2007 — 2010
Community College of Rhode Island 2000 — 2006
Associates, computer microsystems and networking
AAA August 2012 - Present
Wells Fargo November 2004 - August 2012
Skills
Credit, Customer Retention
Education
Clark College 2000 — 2002
AAA Marketing CoordinatorAAA Carolinas2007 - Present
Education
College of Charleston 2002 — 2006
NWC August 2005 - Present
JPMorgan Chase 2000 - 2010
GDIT 2000 - 2010
AAA 1989 - 1995
Education
Community College of Rhode Island
AAA September 2014 - Present
AAA March 1999 - August 2014
PBS&J February 1998 - March 1999
Glatting Jackson March 1997 - February 1998
Volusia County, FL February 1996 - April 1997
South Carolina Dept of Commerce February 1992 - January 1996
Skills
GIS analysis, GIS applications, Databases, PostgreSQL, Application Development, Agile Project Management, PMP, Location Based Services, GPS Tracking, GIS, Software Development, Database Design, Geography
Education
Clemson University 1990 — 1992
MCRP, City and Regional Planning
University of Calcutta 1984 — 1987
BCOM, Business Administration
La Martiniere 1975 — 1983
High School, Commerce
Optum March 2015 - Present
HP February 2008 - February 2015
AAA April 2004 - January 2008
Response Services Center July 2001 - March 2004
EDS May 1994 - June 2001
Skills
Business Development, Product Management, Account Management, CRM, Business Strategy, New Business Development, Project Management, Sales Management, Outsourcing, Negotiation, Solution Selling, Sales, Business Analysis, Cloud Computing, Selling, Team Management, Program Management, Management, Strategy
Education
Central Michigan University
BS in Business Administration, Management Information Systems and Marketing
DePuy Synthes (a Johnson & Johnson company) January 2015 - Present
DePuy Synthes (a Johnson & Johnson Company) May 2013 - Present
Talbots September 1999 - December 2011
AAA October 1993 - October 1999
AAA January 1989 - October 1993
John Hancock Life Insurance Company (U.S.A.) July 1982 - January 1989
Skills
Microsoft Certified..., Retail, Windows, Troubleshooting, Networking, Computer Hardware, Servers, Software Documentation, Microsoft Word, Outlook, Microsoft Excel, Inventory Management, Microsoft Office, Customer Service, Teamwork, PowerPoint, Event Planning, Catalogs, Oracle Applications, Windows 7, Budgets, Access, Accounts Payable, Customer Satisfaction, Data Entry, Management, Marketing, System Administration, Forecasting
Education
Clark University 1996 — 1997
IT Technology
Fisher College 1984 — 1985
Associate's degree, Business Administration
Alphaeus Healthcare Solutions, LLC January 2015 - Present
Capella University December 2014 - Present
AT&T October 2011 - June 2015
University of Phoenix 1999 - December 2012
Mobile Integration WorkGroup March 2008 - December 2008
AT&T Mobility January 2007 - July 2007
Enterprise Rent-A-Car July 2000 - December 2006
AAA March 1999 - July 2000
FedEx August 1994 - February 1999
Skills
Program Management, Management, Business Analysis, Project Management, Vendor Management, Continuous Improvement, Process Improvement, Leadership, Integration, Change Management, Training, SDLC, Strategy, Quality Assurance, Visio, Management Consulting, Coaching, Software Development
Education
Park University 2015 — 2019
B.Sc., Business Administration
Capella University 2010 — 2016
Ph.D., Organization and Management - Leadership Specialization
Webster University 1991 — 1993
M.A., Computers and Information Systems Management
University of Maryland University College 1975 — 1979
B.Sc., Business Management
AAA senior business analystCSAA2001 - Present
Education
novato high school 1977 — 2008
College of Marin 1980 — 1982
GE
novato high school 1977 — 1979
Our Lady of Loretto 1968 — 1974
Appletree Quilting Center October 2009 - Present
Alliance Insurance Group dba GlobalGreen Insurance Agency May 2007 - February 2009
AAA December 2004 - May 2007
Columbia Daily Tribune November 2003 - July 2004
Silks & More Fine Fabrics July 1998 - June 2003
Skills
CRM, Leadership, Sales, Customer Satisfaction, Customer Service, Process Improvement, Recruiting, Insurance, Human Resources, Advertising, Microsoft Excel, Program Management, Payroll, PowerPoint, Public Relations, Health Insurance, Lotus Notes, Property & Casualty..., QuickBooks, Underwriting
Education
Columbia College 1998 — 2002
Bachelors of Science, Business Adminstration
University of Missouri-Columbia 1997 — 2000
AAA Mid-Atlantic January 2012 - Present
AAA August 2007 - January 2012
Education
Camden County College
Associates, Science
Friendly Planet Travel Inc. April 2014 - Present
Airship Travel January 2000 - Present
Homewood Suites by Hilton Hotel July 2012 - July 2013
AAA August 2000 - July 2012
Cooper Lake Automotive October 2008 - February 2012
Cox Enterprises February 2008 - February 2009
Travel Incorporated May 2007 - February 2008
Skills
Hotels, Customer Service, Sales, Event Management, Microsoft Office, Customer Satisfaction, Marketing Strategy, Catering, Budgets, Account Management, Teamwork, Leadership, Sales Management, Hospitality Industry, Meeting Planning, Negotiation, Food & Beverage, Hospitality, Program Management, Hospitality Management, Event Planning, Contract Negotiation, Tourism, Trade Shows, Marketing, Training, Social Networking, Travel Management
Education
Camden County College 1997 — 2004
Liberal Arts
The Professional School of Travel 1999 — 2000
Travel Agent Certificate, Travel Agent
AAA May 2015 - Present
Black Turtle Services 2013 - May 2015
Teleperformance September 2010 - April 2013
Teleperformance July 2010 - September 2010
Teleperformance April 2010 - July 2010
Convergys January 2009 - January 2010
Ameritech December 1999 - December 2005
USAF December 1995 - December 1999
Skills
Performance Management, Employee Engagement, Call Centers, Training Delivery, BPO, Recruiting, Training Needs Analysis, Training, Contact Centers, Outsourcing, Performance Appraisal, Customer Experience, Employee Relations, Workforce Management, Talent Acquisition, Soft Skills, Talent Management, Strategic HR, Employee Training, Assessment Center, Personnel Management, Workforce Planning, HR Consulting, Team Building
Education
Community College of the Air Force 1996 — 1999
Information Technology
AAA April 2015 - Present
Applebaum and Stone, PLC January 2013 - April 2015
Weiner & Associates, PLLC March 2012 - December 2012
Zellen & Zellen, PLLC November 2011 - August 2012
Steven J. Bell Attorney at Law November 2011 - March 2012
Law Office of Paul E. Burns May 2009 - August 2009
Wastenaw County Public Defender's Office May 2009 - August 2009
Skills
Legal Writing, Legal Research, Family Law, Civil Litigation, Spanish, Criminal Prosecution, Criminal Defense, Mediation, Collections, Real Estate, Personal Injury..., International Law, Litigation, Corporate Law, Criminal Law
Education
Michigan State University College of Law 2008 — 2011
Juris Doctorate, Law
Seton Hall Law School 2010 — 2010
Study of Law in the Middle East
Central Michigan University 2003 — 2007
BSBA, International Business and Legal Studies
IPAG 2006 — 2006
AAA June 2014 - Present
Franklin Sanders Insurance Agency February 2009 - June 2014
Skills
Insurance, Term Life Insurance, Property & Casualty..., Commercial Insurance, Life Insurance, Fixed Annuities, General Insurance, Umbrella Insurance, Casualty, Homeowners, Liability, Renters, Inland Marine, Accident, Licensed Property, Flood Insurance, Permanent Life Insurance, Licensed Life, Motorcycle, ATV, Customer Service, Personal Lines Auto, Customer Satisfaction
Education
Clemson University 2004 — 2007
BA, Spanish, International Trade
HP Enterprise Services July 2003 - Present
EDS, an HP Company September 1996 - July 2003
AAA April 1987 - September 1996
Education
Davenport University 1983 — 1987
BBA, Accounting and Computer Information Systems
Bank of the West 2012 - Present
Wells Fargo 2010 - 2012
AAA 2009 - 2009
JPMorgan Chase 2006 - 2009
Washington Mutual 2004 - 2006
Providian Financial 2002 - 2004
Providian Financial 1998 - 2001
Skills
Analytics, Customer Acquisition, Vendor Management, Segmentation, Credit Cards, Cross-functional Team..., Financial Services, Relationship Management, CRM, Process Improvement, Banking, Business Analysis, Direct Mail, Strategy
Education
Colorado State University
M.B.A., Marketing
University of San Diego
Creative Direct Marketing Certificate, Marketing
Western State Colorado University
B.A., Management
AAA August 2011 - Present
Enterprise Rent-A-Car July 2007 - August 2011
Cal Poly, San Luis Obispo September 2003 - March 2007
Skills
Customer Service
Education
California Polytechnic State University-San Luis Obispo 2003 — 2007
Bachelor of Science (B.S.), Natural Resource Recreation and Tourism
Cuesta College 2002 — 2003
General Studies
Laguna Middle School
Autozone September 2014 - Present
Alldata March 2010 - Present
ALLDATA 2010 - Present
Alldata June 2009 - Present
ALLDATA LLC an AutoZone owned company 2009 - 2014
AAA January 2009 - February 2011
AAA of NCNU 2004 - 2009
AAA Northern California, Nevada, Utah 2004 - 2009
AAA March 2004 - December 2008
Unitrin Direct September 2003 - March 2005
Skills
Small Business, Salesforce.com, Sales Presentations, Program Management, Public Speaking, Sales, Account Management, Training, Management, Customer Service, Direct Sales, Human Resources, Change Management, Leadership, Negotiation, Sales Management, Marketing, Sales Process, Automobile, Customer Retention, Strategic Planning, Team Leadership, Customer Satisfaction, Employee Training, Time Management, Team Building, Insurance, Call Centers, Coaching, Automotive Aftermarket, Business Development, Project Management, New Business Development, Process Improvement, B2B, Budgets, Marketing Strategy, Vehicles, Cross-functional Team..., Business Intelligence, Business Strategy, Selling, Product Development
Education
College of the Desert 1978 — 1980
No, Business
VantisLife Insurance Company December 2013 - Present
AAA 2009 - 2013
HSBC January 1999 - November 2008
New York Life Insurance Company 1982 - 1999
New York Life Insurance Company 1986 - 1990
Skills
Process Improvement, Contract Negotiation, Property & Casualty..., Health Insurance, Underwriting, Budgets, Training, Insurance, Series 7, Risk Management, Workers Compensation, Strategic Financial..., Program Management, Change Management, Management, PowerPoint, Negotiation, Microsoft Excel, Series 63, Project Management, Customer Service, Fixed Annuities, Marketing, Commercial Insurance, Wealth Management, Mutual Funds, General Insurance, Employee Benefits, Public Speaking, Microsoft Word, Accounting, Data Analysis, Marketing Strategy, Coaching, Sales Management, Call Centers, Customer Satisfaction, Financial Reporting, Leadership, Account Management, Retirement Planning, Business Process..., Sales, Strategy, New Business Development, Investments, Project Planning, Leadership Development, Disability Insurance, Team Building
Education
Colgate University
BA, Economics
Tina's Pure & Clean April 2010 - Present
Reliv International March 2010 - Present
AAA November 2007 - August 2008
Northwestern Business Travel March 1986 - June 2006
Skills
Microsoft Office, Microsoft Word, Nonprofits, Training, Coaching, Public Speaking
Education
Dakota County Technical College 1982 — 1983
Tourism and Travel Services Management
University of Eau Claire Wisconsin 1979 — 1980
AAA May 2014 - Present
U.S. Coast Guard Community Services Command April 2006 - May 2014
TELETECH March 2003 - 2005
TeleTech February 2002 - March 2003
NEXTEL January 2000 - January 2002
Avis Budget Group January 1997 - January 2000
USAA January 1986 - May 1996
Skills
Employee Relations, Succession Planning, Talent Acquisition, Talent Management, Recruiting, Performance Management, Training, Organizational..., Personnel Management, Deferred Compensation
Education
Central Michigan University
M.S., Administration
Strome College of Business
BS, Business Management
University of Southern California
None, Management Information Systems
Progressive Insurance June 2014 - November 2014
REI November 2012 - June 2014
AAA March 2012 - August 2012
HCI/RPS June 2010 - August 2011
USAA January 1995 - January 2010
Skills
Insurance, Property & Casualty..., Underwriting, Liability, General Insurance, Claim
Education
Colorado State University
BA, Liberal Arts
Lakeview Insurance Agency April 2010 - Present
AAA August 2005 - August 2009
Millennuim Information Services July 2001 - February 2005
CCC Information Services, Inc. September 1997 - July 2001
Skills
Training, Insurance, Call Center, Customer Service, Property & Casualty..., Customer Satisfaction, Team Building, General Insurance, Sales, Coaching, Leadership, Process Improvement
Education
Clarke University
BA, Secondary Education
AAA March 2005 - Present
Prudential Insurance 1985 - 2004
prudential property and casualty September 1985 - March 2003
Skills
Casualty, Property & Casualty..., Relationship Management, Underwriting, Life Insurance, Insurance, Claim, Commercial Insurance, Legal Liability, Health Insurance, Umbrella Insurance, General Insurance, Liability, Analysis, Term Life Insurance, Workers Compensation, Property Damage, Inland Marine, Fixed Annuities, Accident, Professional Liability, Long-term Care, Investments, Excess, Commercial Lines, Disability Insurance, Brokers, Financial Risk, Casualty Insurance
Education
College of DuPage 1999 — 2000
general
The Kraft Group 2011 - Present
AAA May 2007 - December 2008
Education
Community College of Rhode Island 1994 — 1997
AA, Human Services
AAA February 2012 - Present
The Auto Club Group (AAA) 2010 - 2012
Auto Club Group 2005 - 2010
Education
Central Michigan University 1984 — 1988
Master's degree, Human Resources Management/Personnel Administration, General
Western Michigan University 1971 — 1974
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
H&R Block July 2004 - Present
AAA 1986 - 1995
Skills
Profit, Tax Preparation, Budgets, Multi-unit, Leadership
Education
Brooklyn College
AAA Northern California, Nevada & Utah Insurance Exchange March 2012 - Present
AAA October 2010 - March 2012
Travelers July 2010 - October 2010
AAA NCNU October 2004 - August 2010
USAA October 1996 - October 2004
Current, Inc. (aka Checks Unlimited) January 1994 - October 1996
Skills
Access, Recruiting, Call Center, Management, Data Entry, Leadership, Analysis, Customer Satisfaction, Microsoft Excel, Training, Insurance, Outlook, Call Centers, Customer Service, Time Management, PowerPoint, Coaching, Administrative..., Data Analysis, Process Scheduler, Process Improvement, Team Building, Human Resources, Claim, Property & Casualty...
Education
Colorado Technical University 2010 — 2010
Graduate Certificate in Human Resource Management
Colorado Technical University 1998 — 2000
Master of Business Administration (MBA), Management
Colorado Technical University 1998 — 2000
Master of Science in Management, Organizational Leadership
Colorado State University 1989 — 1993
Bachelor of Science, Agricultural Business
AAA Western and Central New York August 2013 - Present
AAA Western and Central New York January 2012 - August 2013
AAA December 2007 - December 2011
Skills
Customer Service, Customer Satisfaction, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Publisher 2007, Telephone Skills, Data Entry
Education
Corning Community College 2001 — 2004
Associate's degree, Liberal Arts and Sciences/Liberal Studies
AAA June 2015 - September 2015
Millennium Trust Company February 2011 - July 2014
ALG Worldwide Logistics July 2009 - December 2009
Skills
Editing, Data Entry, Interviews, Customer Service, Microsoft Word, Outlook, Telephone Skills, Access, Microsoft Excel, Time Management, Filing, Spreadsheets, Administrative..., Administration, Confidentiality, System Administration, Inventory Management, Typing, Research, PowerPoint
Education
College of DuPage 2010 — 2012
Associate's degree, N/a
Bolingbrook High School 2006 — 2010
The Maids International November 2008 - Present
H&A Media Group, Inc. January 2005 - November 2008
AAA January 1990 - January 2005
Skills
Budgets, Payroll, Strategic Planning, Process Improvement, Team Building, Sales, Account Management, Marketing, Leadership, Customer Service
Education
Creighton University 1992 — 1994
MBA, Finance
Creighton University 1985 — 1989
Bachelor of Business Administration (B.B.A.), Accounting and Finance
North State Insurance June 2014 - Present
AAA July 2012 - Present
AAA February 2008 - July 2012
AAA June 2007 - February 2012
Skills
Property & Casualty..., Insurance, Fluent in Spanish &..., Microsoft, Customer Service, Customer Retention, Organization, Organizational..., Travel Services, Life Insurance
Education
Cambridge College 2009 — 2014
Bachelor's degree, Business Administration and Management, General
Middlesex Community College 1990 — 1992
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
NASDA November 2010 - Present
AAA August 2009 - April 2010
usaa 2003 - 2008
Odyssey Healthcare 2002 - 2003
Colorado Springs Music 1990 - 2002
Skills
Customer Service, Claim, Microsoft Excel, Data Entry, Access, Management, Insurance, Microsoft Office, Outlook, Team Leadership, Leadership, Strategy, Property & Casualty..., PowerPoint, Software Documentation, Process Improvement, Call Centers, Coaching, Budgets, Customer Satisfaction, Inventory Management, Marketing, Microsoft Word, Program Management, Project Management, Project Planning, Public Speaking, Research, Risk Management, Sales, Social Networking, Strategic Planning, System Administration, Team Building, Time Management, Training, Troubleshooting
Education
Colorado State University-Pueblo 1999 — 2005
Bachelor
GE Capital September 2013 - Present
AAA January 2012 - September 2013
Adventure kids Play care November 2010 - December 2012
24 Hour Fitness September 2009 - September 2011
Pizza Hut WingStreet Sports Bar January 2008 - March 2010
Skills
Billing Process, Account Management, Call Routing, Dispatching, Data Entry, Clerical, Customer Service, Appointment Scheduling, Multi-line Phone, Phone Etiquette, Early Childhood...
Education
John Horn High School 2003 — 2007
High School Diploma
Collin County Community College
Social Worker
USN May 2014 - July 2015
USN December 2012 - July 2015
USN June 2012 - July 2015
USN July 2012 - May 2014
USN July 2011 - July 2012
USN February 2008 - October 2011
AAA January 2007 - July 2007
Skills
Critical Thinking, Instructing, Coordination, Team Coordination, Social Perceptiveness, Management of Personnel..., Organization Skills, Complex Problem Solving, Service Orientation, Judgement and Decision..., Active Learning, Active Listening, Active DoD Secret..., Time Management, Leadership Development, Military, Navy, Program Management, Training, Leadership, Microsoft Office, Security Clearance, Personnel Management, Military Operations, Command, Government, Management
Education
Colorado Technical University 2013 — 2015
Master of Business Administration (M.B.A.), Finance, General, Graduate
Grand Canyon University 2008 — 2012
Bachelor of Science (BS), Applied Management
AAA Northern California, Nevada & Utah Insurance Exchange February 2010 - Present
AAA May 2006 - June 2009
AAANCNU January 2007 - May 2009
AAA-Sonoma January 2001 - January 2007
AAA-Santa Rosa January 1985 - January 2001
Skills
P&C Insurance, Watercraft, Flood Insurance, Property Damage, Personal Lines Auto, Underwriting, Insurance, Administrative..., Training, Management, Casualty, Sales
Education
College of Marin 1976 — 1978
Retail Management
FDA May 2013 - Present
Accessible Enterprise Inc June 2008 - Present
Department of Veterans Affairs December 2012 - May 2013
Defense Logistics Agency June 2008 - December 2012
Aetna January 2008 - March 2008
Bank of America July 2007 - January 2008
JPMorgan Chase September 2006 - July 2007
AAA September 2005 - September 2006
Wells Fargo March 2005 - September 2005
Hartford Life September 2004 - March 2005
Skills
LoadRunner, SAP Netweaver, SAP Portal, Active Directory, Siteminder, WinRunner, QTP, Robot, Rational Functional..., Test Planning, Visio, XSLT, Unix, SAP, C++, Java, HP QTP
Education
DePaul University 2000 — 2003
Bachelor's degree, Management Information Systems, General
College of DuPage 2000 — 2001
Associate's degree, Computer Science
Office Depot July 2000 - Present
AAA July 2000 - June 2002
Skills
Sales Process, Customer Satisfaction, Customer Retention, Customer Service, Solution Selling, Salesforce.com, Retail, Process Improvement, Inventory Management, Sales Operations, Account Management, Sales, B2B, Direct Sales, Cold Calling
Education
Camden County College 1985 — 1986
Paul VI High School 1981 — 1985
Experience Unlimited 2014 - 2015
CBS Outdoor 2013 - 2013
AAA May 2006 - November 2011
Wollborg/Michelson 2005 - 2006
AAA 2003 - 2005
Skills
Microsoft Word, Microsoft Excel, Archibus, Commercial Real Estate, Vendor Management, Lease Negotiations, Master Scheduling, Accounts Payable, Accounts Receivable, Public Speaking, Event Planning, Project Management, Leases, Negotiation, Property Management, Budgets, Real Estate, Customer Service, Outlook, Relocation, Non-profits, Facilities Management, Public Relations, Condos, Coaching, Data Entry, Management, Strategic Planning, Rentals, Due Diligence, Lease Administration, Fundraising, Event Management, Microsoft Office, Investment Properties, Property, Corporate Real Estate, Contract Negotiation, Customer Satisfaction, Sales, Marketing, Social Media, PeopleSoft, Team Building, Leadership, Residential Homes, Nonprofits
Education
Contra Costa College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Comcast Cable February 2013 - Present
AAA February 2007 - March 2011
Trans World Entertainment January 2005 - January 2007
Verizon Wireless February 2003 - January 2005
Skills
Loss Prevention, Customer Service, Customer Satisfaction, Sales, Retail, Phone Skills, Profit, Call Center, Inventory Management, Customer Experience, Data Entry, Team Building, Outlook, Sales Management, Customer Retention
Education
Full Sail University 1990 — 1992
Associates, Recording Engineering
Cape Cod Community College
N/A, Liberal Arts and Sciences/Liberal Studies
Meijer November 2013 - Present
New York Life Insurance Company March 2013 - March 2014
Groetenhuis April 2012 - March 2013
AAA August 2011 - April 2012
Skills
Insurance, Customer Service, Commercial Lending, Casualty, Risk Management, Small Business, Life Insurance, Underwriting, Customer Retention
Education
Davenport University
Ferris State University
Criminal Justice
Senior Whole Health March 2015 - Present
The Judge Group October 2012 - August 2014
AAA 2010 - 2011
MetLife January 2008 - April 2010
BCBSRI 1991 - 2007
Skills
Statistical Modeling, Statistics, Analytics, Predictive Analytics, Actuarial, Data Analysis, Insurance, Predictive Modeling, Pricing, Access, Mathematics, Analysis, SAS/SQL, Excel, Actuarial Science, Modeling, Risk, SQL, Word, General Insurance, Health Insurance, Property & Casualty..., Risk Management, Business Analysis, Financial Risk, Microsoft Word, SAS programming, Microsoft Excel, Underwriting
Education
University of Rhode Island 1987 — 1990
BS, Applied Mathematics
Case Western Reserve University 1984 — 1985
Mathematics
AAA June 2007 - Present
Skills
Insurance, Employee Benefits, Property & Casualty..., Liability, Customer Service, Sales, Call Centers, Marketing, Microsoft Excel, Outlook, Account Management, Risk Management, Microsoft Office, Process Improvement, Information Security, Information Assurance, Information Technology
Education
Capella University 2012 — 2015
Master of Science (MS), Information Technology/ Information Security and Assurance
University of Wisconsin-Superior 2004 — 2008
BS in Sociology, Sociology/ Criminal Justice
AAA December 2013 - Present
Robert Half Technology December 2011 - Present
Enterprise Holdings Inc. June 2008 - September 2011
Enterprise Rent-A-Car 2003 - 2011
Skills
Cold Calling, Account Management, Sales Management, Customer Service, Sales, Recruiting, New Business Development, Team Building, Customer Satisfaction, Talent Acquisition, Sales Process, Marketing, Operations Management, Contract Negotiation, Team Leadership, B2B, Management, Sales Operations, Direct Sales, Customer Retention, Salesforce.com, Networking, CRM
Education
Dallas Baptist University
Nordstrom 2012 - Present
Nordstrom July 2008 - Present
Dress Barn August 2007 - July 2008
Dress Barn August 2007 - July 2008
AAA February 2007 - June 2007
Southern New England February 2007 - June 2007
Meritage June 2006 - March 2007
Nine West June 2006 - February 2007
Cache October 2005 - June 2006
Education
Johnson & Wales University
Bachelor of Science, Marketing
Cheonggang Academy
Associate of Science, Business Administration
Cranston High School West 1999 — 2002
Johnson & Wales University
BS, Marketing
Aqueduct and Sewers Authority of Puerto Rico July 2012 - Present
AAA October 2007 - July 2012
Skills
Professional...
Education
Integral Coaching 2012 — 2013
Certification, Professional Neuro-Coaching and Neuro-Linguistic Programming
Natural Gourmet Institute for Health and Culinary Arts 2005 — 2005
Graduated Chef
City University of New York-Hunter College 2001 — 2004
Master's degree, Art History, Criticism and Conservation, Thesis in Progress
University of Puerto Rico-Rio Piedras 1994 — 1998
Bachelor's degree, Public Relations, Advertising, and Applied Communication, Magna Cum Laude
AAA May 2000 - May 2012
Skills
Microsoft Office, Customer Service, Event Planning, Microsoft Excel, Social Media, Public Speaking, Microsoft Word, PowerPoint, Nonprofits, Research, Fundraising, Community Outreach, Event Management, Leadership, Outlook, Teamwork, Time Management, Empowerment
Education
Capital Community College
AAA July 2010 - Present
Skills
Insurance, Marketing Strategy, Risk Management, Data Analysis, Actuarial Consulting, Data Modeling, Statistical Modeling
Education
Michigan State University 2008 — 2010
Master's degree, Statistics
Chongqing University 2004 — 2008
Bachelor's degree, Applied Mathematics
Ellis Hospital May 2012 - Present
AAA July 2005 - February 2006
Salvation Army ARC September 2003 - February 2006
Arbys October 1998 - July 1999
central motel July 1998 - October 1998
YMCA May 1995 - August 1995
Town of east greenbush June 1994 - August 1994
Cumberland Farms Plant January 1994 - February 1994
Hess Corporation September 1990 - May 1991
Albany Quality Inn January 1990 - August 1990
Skills
Microscopes, Microbiology, Nutrition, NHS, Chemistry Olympiad, who's who, track n field varsity..., cross country varsity..., Cooking
Education
university of central florida 2005 — 2005
certificate of education, education, 3.5
SUNY Albany 1988 — 1993
Bachelors, Biology, General
University of Albany 1988 — 1993
Bachelors of Science, Biology
Cornell University 1985 — 1987
Animal Sciences
Hudson Valley Community College
Associates of Math Science, Biology
AAA January 2012 - Present
Education
Buffalo State College 2003 — 2007
Master of Science (M.S.), English/Language Arts Teacher Education
Daemen College 1998 — 2002
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
AAA May 2015 - Present
Hershey Agency June 2001 - March 2015
Michigan Living Home Improvement July 2000 - June 2001
Allstate May 1990 - July 2000
Allstate December 1985 - May 1990
Skills
Insurance, Microsoft Office, Microsoft Excel, Sales Management, Sales, Commercial Insurance, Claim, Banking, Customer Service, Financial Analysis, Budgets, Team Building, Strategic Planning, Forecasting, Call Centers, Credit, Business Planning, Analysis, Risk Management, Process Improvement, New Business Development, Coaching, Team Leadership, Personal Financial..., Management, Negotiation, Project Planning, Property & Casualty...
Education
Central Michigan University
Bachelor of Science (BS), Accounting and Business/Management
BV72 September 2010 - Present
Self-employed December 2009 - Present
Cupertino Electric, Inc. April 2007 - November 2008
Austin Aecom October 2006 - March 2007
AAA May 2001 - September 2006
Education
City College of San Francisco 1990 — 1992
Hotel and Restaurant Management
Insurance Educational Association
52 Hour Fire and Casualty Pre-Licensing Course
The Auto Club Group SupervisorAAAMarch 1988 - Present
AAA March 1980 - Present
Education
Davenport University 2000 — 2003
Associate's Degree, Business Administration and Management, General, B
CIGNA May 2008 - Present
AAA 2005 - 2008
Healthways 2005 - 2008
Education
Central Michigan University 1988 — 1993
Management Information Systems and Services
Ford Motor Company July 2010 - Present
AAA May 2006 - July 2010
Ford Motor Company August 2005 - January 2006
Ford Motor Company September 2004 - August 2005
Ford Motor Company February 2002 - December 2003
Education
Davenport University 2001 — 2004
•Bachelor of Arts in Computer Information Systems/Web Management
Corsaro Insurance Group December 2014 - Present
AAA June 2010 - December 2014
Skills
Insurance, Life Insurance, Umbrella Insurance, Term Life Insurance, Whole Life, Property, Brokers, Commercial Insurance, Disability Insurance, Fixed Annuities, General Insurance, Health Insurance, Homeowners, Workers Compensation, Long-term Care
Education
Cleveland State University
Bachelor of Arts (B.A.), Psychology
University of Phoenix
Master of Business Administration (M.B.A.)
Antioch High School December 2013 - Present
Leadership High School 2005 - 2013
AAA February 2004 - May 2005
Electro Rent Corporation November 1997 - February 2002
GE Capital September 1994 - November 1997
Selecterm Inc. November 1985 - May 1993
Education
Heald College-San Francisco 1984 — 1985
Associate of Science (AS), Electronic Technology Technician
City College of San Francisco 1978 — 1980
None, General Studies
Capital Insurance Group April 2006 - Present
Capital Insurance Group April 2006 - Present
AAA June 1987 - June 2004
Skills
Casualty, Legal Liability, Claim, Customer Service, Commercial Lines, Workers Compensation, Property & Casualty..., Commercial Insurance, Contract Negotiation, Water Damage, Liability, Claims Management, General Insurance, Mold Remediation, Negotiation, Underwriting, Restoration, Professional Liability, Insurance
Education
Chabot College 1982 — 1985
Associates Degree, Pre-Law Studies
vale
The Hartford October 2014 - Present
AAA October 2012 - September 2013
Dillards June 2008 - January 2013
Education
Colorado Technical University
Business Administration, Management and Operations
AAA April 2015 - Present
Sam's Club August 2006 - April 2015
Skills
Customer Service, Thrive in A Fast-paced...
Education
Cape Fear Community College 2003 — 2006
Associate’s Degree, Computer Engineering, 3.1 GPA
AAA March 2015 - Present
Education
College of Southern Nevada