Anthem Company
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Anthem Employees
Anthem August 2015 - Present
Skills
Conflict Resolution, Case Managment, HR Policies, Practice Management, Nursing, Mediation, Acute Care, Case Management, Healthcare, Team Building, Healthcare Management, Hospitals, Customer Service, Training, Physicians, Management
Education
Columbia College (SC) 1998 — 1999
Master of Arts (M.A.), Conflict Resolution
Augusta State University 1989 — 1992
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Augusta State University 1978 — 1981
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Bluegrass Family Health July 1998 - Present
Anthem September 1994 - July 1998
Kentucky Central Life Insurance April 1988 - July 1994
USMC February 1984 - December 1987
Skills
Claim, Employee Benefits, Risk Management, Medicare, Managed Care, Underwriting, Financial Analysis, Health Insurance, Insurance, Term Life Insurance, Legal Liability, Casualty, Reinsurance, Commercial Lines, Brokers, Commercial Insurance
Education
Ball State University 1979 — 1983
Bachelor of Applied Science (B.A.Sc.), Business and Math
Anthem July 2015 - Present
EyeMed Vision Care - Insurance April 2014 - Present
Triune Group - Software Developer February 2011 - August 2013
Humana - Healthcare Insurance January 2007 - April 2010
Creative Life Journey January 2003 - January 2007
NCR - Teradata Division – Enterprise Data Warehouses July 2000 - November 2004
Bartlemay & Associates April 1996 - July 2000
Intel July 1991 - March 1996
Skills
Leadership, Marketing, Project Management, Strategic Planning, Knowledge Management, Marketing Strategy, Product Development, Process Improvement, Project Planning, Product Management, Marketing Communications, Management, Problem Solving, Market Research, Training, Market Analysis, Coaching, Change Management, Business Strategy, Cross-functional Team..., Strategic Communications, Brand Management, Program Management, Team Building, Business Analysis, Team Leadership, Analysis, B2B, Salesforce.com, CRM, New Business Development, Competitive Analysis, Marketing Management, Strategy
Education
KM Institute 2012 — 2012
Certified Knowledge Manager
Ball State University
MS, INFORMATION & COMMUNICATION SCIENCES
Ball State University
BS, MARKETING
Anthem June 2002 - Present
Skills
Insurance, Health Insurance, Claim, Medicare, Commercial Insurance, Project Management, Workers Compensation, Managed Care, Medicaid, Claims Management, Long-term Care, HMO, Customer Service, HIPAA, Healthcare, Process Improvement, Strategic Planning
Education
Ashford University
Master of Arts (MA), Health/Health Care Administration/Management
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Busiess and Administrative Management
Anthem June 2015 - Present
Anthem, Inc. January 2011 - Present
WellPoint January 2010 - December 2010
WellPoint September 2008 - January 2010
WellPoint June 2008 - September 2008
WellPoint January 2007 - June 2008
Skills
Software Documentation, Test Planning, SDLC, Testing, Test Cases, Regression Testing, Software Quality..., Requirements Analysis, Test Management, Manual Testing, Visio
Education
Averett University 2006 — 2010
Bachelors, Business Administration
John Mihlbachler Associates 2014 - Present
Douglas County School District September 2014 - 2014
GCG Financial July 2002 - October 2004
Broadband Services, Inc. August 1999 - July 2002
Anthem 1999 - 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Employee Benefits, Sales, Marketing, Insurance, Administrative..., Public Speaking, Teamwork, Healthcare
Education
Arapahoe Community College 2013 — 2013
No Degree, Early Childhood Education and Teaching
University of Phoenix 1997 — 1998
No Degree, Information Systems
Anthem August 1982 - December 2012
Anthem, Inc. August 1982 - December 2012
The Ohio State University 1978 - 1981
Skills
Strategic Planning, Program Management, Microsoft Office, Insurance, Customer Service, Healthcare Management, Property & Casualty..., Healthcare, Fundraising, Hospitals, Marketing Strategy, Team Building, PowerPoint, Budgets, Public Speaking, Microsoft Excel, Process Improvement, Nonprofits, Event Planning, Event Management, Training, Leadership
Education
Athenaeum of Ohio 2012 — 2016
Certificate - Lay Pastoral Ministry
Kent State University 1975 — 1977
Master of Education (M.Ed.), Sales and Marketing Operations/Marketing and Distribution Teacher Education
The University of Akron 1966 — 1971
Bachelor's degree
SCL Health October 2014 - Present
Kaiser Permanente August 2010 - October 2014
Anthem April 1997 - July 2006
Anthem May 1996 - June 2006
Skills
Healthcare Information..., Health Insurance, Healthcare Management, Business Analysis, Data Analysis, Data Management, Operating Systems, System Administration, System Testing, Regression Testing, Requirements Analysis, Business Requirements, Return on Investment, End User Training, Training, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Data Warehousing, Business Correspondence, Teamwork, Business Development, Business Process..., Systems Analysis, IBM Mainframe, Analysis, Documentation, HIPAA, Business Process, Insurance, Databases, Process Improvement, Program Management, Healthcare, Team Building, Customer Service, Software Documentation
Education
Arapahoe Community College
Business Administration and Management, General
University of Phoenix
Business Administration and Management, General
AIG Medical Management Services February 2015 - Present
AIG Benefit Solutions September 2002 - Present
Indiana Barbecue LLC August 2005 - December 2008
INTERRA 1998 - 2001
Anthem 1989 - 1996
Skills
Health Insurance, Claim, Employee Benefits, Underwriting, Claims Management, Insurance, Workers Compensation
Education
Indiana Wesleyan University 1994 — 1996
MSM, Master of Science in Management
Ball State University 1974 — 1978
BSN, Nursing
Madison High School
HRN Consulting 2010 - Present
Anthem November 2007 - May 2014
Chase March 2005 - December 2007
MCI Group January 1999 - December 2000
Professional Business Associates May 1991 - February 1999
KTCN 100.9 FM & 92.7 Fayetteville-Springdale December 1985 - 1988
Skills
Social Media Marketing, Strategic Planning, Insurance, Health Insurance, Research, Marketing Strategy, Business Development, Public Speaking, Press Releases, Training, Strategic Communications, Project Management, Corporate Communications, Internal Communications, AS400 system, Broadcast Journalism, Citrix, Taleo, Business, Sales, Management, Team Building, Customer Service..., Leadership, Public Relations, Customer Service
Education
Exodus Tech 1997 — 1997
Certificate, Computer Science
Ashworth University 1994 — 1995
AA, Business Administration, Management and Operations
Eureka Springs 1981 — 1985
HS, General
The Articulating Goddess November 2010 - Present
Anthem February 2010 - January 2012
FTXT May 2007 - September 2009
Skills
Copywriting, Web Content, Editing, Blogging, Social Media Blogging, Creative Writing, Ghostwriting, Newsletters, Spelling, Grant Writing, Microsoft Word, Microsoft Excel, Wordsmithing, English grammar, Creative Solutions, Customer Oriented, Transcribing, Writing, Resume Writing, Report Writing, Proposal Writing, Copy Editing, Market Research, Life Coaching, Tarot, Health Insurance, Business Development, Email Marketing, News Writing, Company Newsletters, Social Media, Books, Literature, Social Networking, Proofreading, Research, Publicity, Content Writing
Education
Ashford University 2011 — 2014
Bachelor's degree, English
Golden West College 2002 — 2004
Associate of Arts (A.A.), Sociology
Anthem November 2013 - September 2015
LOWE'S March 2012 - April 2013
Exempla Healthcare May 2009 - October 2011
Skills
Patient Safety, Cpr Certified, Medical Terminology, Time Management, Healthcare, Hospitals, Nursing, EMR, Customer Service, HIPAA, Data Entry, Healthcare Management, BLS, Phlebotomy, Critical Thinking, Medical Records, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Healthcare Information..., Organization, Medical Billing, Appeals, Phone Etiquette, Work At Home, Caring
Education
Colorado State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.7 gpa
Arapahoe Community College 2009 — 2012
Associates Of General Studies
University of Northern Colorado 2006 — 2008
Registered Nursing/Registered Nurse
Denver South 2002 — 2006
High school diploma
Prominence Health January 2015 - Present
Anthem September 2009 - December 2014
Regional Sales Director, Broker Distribution October 2003 - September 2009
UnitedHealth Group October 2003 - September 2009
Ovations, Senior & Retiree Services June 2003 - October 2004
CIGNA Healthcare 1996 - 2002
Skills
Network Development, Compliance, Long-term Care, Provider Network..., Leadership, Physician Relations, Healthcare Management, Claim, Managed Care, Customer Service, Marketing, Process Improvement, Program Management, Team Building, Strategic Planning, Sales, Cross-functional Team..., Strategy
Education
National Association of Sports Medicine
Certified Personal Trainer, Strength and Conditioning
Baldwin Wallace University 2005 — 2008
MBA, Business Admin/Systemic Thinking
Anthem October 2014 - Present
Freelance Fitness January 2009 - Present
Temporary and Volunteer work November 2011 - October 2013
Ball CM, Inc. June 2007 - October 2011
LA Fitness / Pro Results January 2009 - May 2011
ARC Specialties, Inc. a Division of Leggett & Platt, Inc. January 2006 - February 2007
Sage Staffing Solutions, Inc. June 2004 - December 2005
United Staffing Services February 2001 - May 2004
QuadraMed January 2000 - February 2001
Allegiance Health Care Corp., Inc. May 1997 - January 2000
Skills
Accounting, Administrative, Coaching, Public Speaking, Sports, Social Media Marketing, Sales, Access, Administration, Analysis, Advertising, Customer Service, Event Planning, Marketing Strategy, Payroll, PowerPoint, Process Scheduler, Purchasing, Sales Management, Time Management, Team Building
Education
United Education Institute - Van Nuys Campus 2003 — 2004
Certificate, Pharmacy Technician
Antelope Valley College 1993 — 1995
Courses, Law
Mission College, Santa Clara, CA 1991 — 1993
Credits, Advertising and Marketing
Herbert Hoover High School 1976 — 1979
Diploma, Business, Management, Marketing, and Related Support Services
Novo Nordisk July 2001 - Present
Roche July 1999 - July 2001
Anthem February 1990 - July 1996
Bard Urological Division February 1988 - September 1990
Skills
Endocrinology, Pharmaceutical Sales, Hospital Sales, Urology, Managed Care, Market Access, Product Launch, Biotechnology, Diabetes, Account Management, Product Development, Product Management, Market Analysis, Management, Weight Management, Pharmaceutical Industry, Long-term Care, Marketing Strategy, Medical Devices
Education
Averett University 1990 — 1992
Master of Business Administration (MBA), Business Administration and Management, General
Concord University 1979 — 1983
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Bluefield High School
Cost Plus World Market April 2012 - Present
Carrie Binney Design 2005 - 2012
Anthem 2003 - 2005
Enterprise IG 2001 - 2002
Enterprise IG 1997 - 2001
Curtis Design 1997 - 1997
Maddocks and Company 1994 - 1997
Skills
Proficient in Adobe..., Corporate Identity, Packaging, Illustration, InDesign
Education
Art Center College of Design 1990 — 1993
BFA
University of Oregon 1988 — 1990
General education with an emphasis in Fine Art
Amazon December 2013 - Present
Academi October 2012 - May 2013
Red Wing Shoe Store June 2006 - February 2012
Vinnell Arabia January 2005 - January 2006
M.P.R.I. February 2004 - January 2005
Saudi Operation Maintenace Company May 2001 - January 2004
Aqua Perfect February 2000 - May 2001
Lear Siegler Services, Inc. (now part of URS Corporation) December 1998 - January 2000
Anthem January 1996 - November 1998
Lockheed Martin January 1993 - May 1995
Skills
International Logistics, Military Logistics, Sales Management, Sales Operations, Direct Sales, Outside Sales, Purchasing Negotiation, Purchasing Supplies, Inventory Management, Material Control, Inventory Control, Accounts Receivable, Materials Management, Supply Chain Management, Price Forecasting, Staff Development, Mentoring Of Staff, Logistics, Warehousing, Military, Customer Service, Retail, Store Management, Visual Merchandising, Merchandising, Loss Prevention, Sales, Time Management, Profit, Team Building, Management, Leadership, Training
Education
Western Illinois University 1999 — 2003
B.A., Business, Political Science, History, 3.60
Arizona State University 1985 — 1987
N/A, Political Science and Government, 3.45
Catholic Health Initiatives February 2004 - Present
Golden Star Resources Ltd. February 2001 - February 2004
Anthem February 1997 - February 2001
Skills
EMR, Healthcare Management, EHR, Healthcare, Healthcare Information..., HIPAA, Hospitals, Outlook, Performance Improvement, Physicians, Microsoft Word, Process Improvement, Organizational..., Software Documentation, Customer Service, Healthcare Industry, Revenue Cycle, Physician Relations, Cerner, Leadership Development, Patient Safety, Medicare
Education
Denver Paralegal Institute 1996 — 1998
Paralegal Certificate, Paralegal
Baker College Business and Corporate Services 1982 — 1984
Associates, Executive Assistant/Executive Secretary
Anthem June 2015 - Present
Molina Healthcare of California March 2015 - June 2015
Molina Healthcare April 2013 - June 2015
UnitedHealthcare 2012 - April 2013
Easy Choice Health Plan 2011 - 2012
Care 1st Health Plan 2010 - 2011
Maxim Healthcare Services September 1998 - November 2010
Skills
Strategic Planning, Utilization Management, Healthcare Management, Managed Care, Medical Management, Disease Management, Nursing, Case Management, Healthcare, NCQA, Medicaid, Medicare, HIPAA, Performance Improvement, Program Development, Quality Management, Data Analysis, Mentoring, Compliance, Team Building, Process Improvement, PowerPoint, Excel, Public Speaking, Leadership Development, Change Management, Problem Solving, Negotiation, Microsoft Office, Word, Writing, Teaching, Six Sigma, Clinical, Health, Hospitals, Medical Informatics, Microsoft Excel, Clinical Research, Microsoft Word, Case Managment, HEDIS, HMO, Health Insurance, Health Policy, Healthcare Industry, Healthcare Information..., Home Care, Informatics, JCAHO
Education
Arizona State University 2014 — 2016
Doctor of Behavioral Health (DBH), Behavioral Aspects of Health, In progress
CSUDH 2008 — 2010
Masters Degree, Negotiation, Conflict Resolution, 3.7
University of Phoenix-Southern California Campus 2005 — 2007
BS, Healthcare Administration, 4.0
Pinnacle Hospital April 2014 - Present
Anthem October 2003 - Present
WellPoint- Empire Blue Cross and Blue Shield April 2008 - July 2008
Empire Blue Cross Blue Shield - Wellpoint November 2000 - October 2003
Skills
Medicare, Health Insurance, HMO, Claim, Claims Resolution, Microsoft Excel, Microsoft Word, Medicaid, Medical Billing, COBRA, Insurance, PPO, Medicare/Medicaid..., CMS, Data Entry, Typing, Medical Compliance, Call Center, Banking, 10 key touch skills, Account Reconciliation, Data Reconciliation, Enrollments, Customer Service, Accounts Payable, Healthcare Industry, Spreadsheets, Health Policy, Medicaid Managed Care, HIPAA, Bank Reconciliation, EPO, group payment..., training, Employee Training, Training, Call Centers
Education
Ashford University 2007 — 2014
Bachelor's degree
Our Lady of Providence Jr Sr High School August 2004 - Present
Galyan's Sports and Outdoors 1997 - 2003
Best Access September 1995 - February 1997
Anthem July 1990 - March 1994
Marsh Supermarkets September 1978 - June 1990
Skills
Strategic Planning, Marketing Strategy, Team Building, Retail, Marketing, B2B, Marketing Communications, Market Research, Sales Management, Public Speaking, Leadership Development, E-commerce, Business Development, Budgets, Coaching, Merchandising, Public Relations, P&L Management, Leadership, CRM, Advertising, Social Media Marketing, New Business Development, Social Media, Account Management, Customer Service, Fundraising, Analytics, Direct Marketing, Brand Development, Strategy, Event Planning, Email Marketing, Market Planning, Product Marketing, Sales, Integrated Marketing, Event Management
Education
Indiana Wesleyan University 1992 — 1994
MBA, General Business
Ball State University
BS, Marketing
Aptos Retail June 2015 - Present
ShopVisible July 2013 - May 2015
ShopVisible August 2012 - June 2013
ShopVisible October 2010 - July 2012
Anthem 1992 - 2000
Skills
Salesforce.com, Agile Methodologies, CMS, SDLC, Online Marketing, E-commerce, SEO, Google Analytics, User Experience, User Interface Design, Email Marketing, Web Analytics
Education
Ball State University
Bachelor of Fine Arts (BFA)
Anthem June 2013 - Present
Wells Fargo Insurance Services March 2011 - May 2013
Optima Health November 2006 - March 2011
Sentara Healthcare October 2003 - November 2006
Sentara Healthcare May 2002 - October 2003
Albemarle Hospital December 2001 - May 2002
Virginia Department of Health October 2000 - December 2001
Skills
Strategic Planning, Health Insurance, Account Management, Employee Benefits, Conflict Resolution, New Business Development, Community Outreach, Program Management, Sales Operations, Healthcare, Team Building, Outlook, Medicare, Insurance, Public Speaking, Leadership Development, Customer Satisfaction, Training, Customer Service, Management, Leadership, Selling, Marketing Communications, Marketing, Sales, Marketing Strategy, Sales Management, Team Leadership, Health Savings Accounts, Process Improvement, Customer Retention
Education
Appalachian State University
BS, Health Promotion, Nutrition
University of North Carolina at Chapel Hill
Graduate Certificate, Management Academy of Public Health
Anthem December 2013 - Present
Anthem May 2013 - December 2013
Tata Consultancy Services December 2009 - March 2012
Skills
Java, J2EE Web Services, C++, HTML, JavaScript, JSP, XML, ALBPM, Oracle Discoverer 10g, SoapUI, Basics of Unix, Oracle SQL, BPMN, Systems Analysis, Data Modeling, Database Design, Struts, ASP.NET MVC, Use Case Analysis, SQL, Oracle, SAS, R, Tableau, Erwin, Requirements Analysis, IBM Rational Tools, UML, Java Enterprise Edition, Web Applications, PL/SQL
Education
University of Cincinnati College of Business 2012 — 2013
Master's degree with a Graduate Certificate in Data Analytics, Information Technology
BMS College of Engineering, Bangalore 2005 — 2009
B.E., Electronics and Communication, 76.62%
Anthem April 2015 - Present
London Computer Systems January 2010 - September 2014
Procter & Gamble August 1994 - June 2002
Skills
Content Development, Hands-on Training, Project Management, Needs Analysis, Microsoft Office, Training, WordPress, Software Documentation, Access, Instructional Design, Databases, Technical Writing, Editing, Microsoft Excel, Microsoft Word, Business Development, Management, Strategic Planning, Coaching, Team Building, Accounting, Recruiting, Learning Management, Blended Learning, Proofreading, Marketing Communications, HTML, Outlook, PowerPoint, SQL, Instructor-led Training, User Experience, Webinars, Organizational Learning, Technical Training, E-Learning, Camtasia, Performance Management, Training Facilitation, Corporate Training, ADDIE, Lectora, Learning Management..., User Interface Design, GoToMeeting, MySQL, Process Improvement, Presenter, Training Delivery, Training Needs Analysis
Education
Capella University 2010 — 2014
PhDc, Instructional Design
Ashford University 2009 — 2010
MEd, Teaching and Learning with Technology
Ashford University 2006 — 2009
BS, Management
University of Colorado School of Medicine, Department of Radiology April 2007 - Present
University Physicians, Inc. February 2006 - March 2007
Beacon Medical Services September 2005 - February 2006
Diversified Radiology October 2004 - August 2005
University of Colorado, School of Medicine, Department of Radiology January 1998 - September 2004
University Physicians, Inc. December 1996 - January 1998
Denver Presbyterian/St. Luke's Hospital October 1995 - April 1996
Anthem May 1995 - January 1996
St. Anthony's Hospital January 1994 - October 1995
Mercy Medical Center February 1988 - January 1994
Skills
Healthcare, Hospitals, Healthcare Management, Interventional..., Interventional Radiology, Medical Coding, Medical Billing, Radiology, Ultrasound, ICD-9, Physicians, CPT, Revenue Cycle, HIPAA, Healthcare Information..., Inpatient, EMR
Education
Arapahoe Community College 1990 — 1992
Anatomy & Physiology
Lansing Community College 1984 — 1987
Michigan State University 1982 — 1984
Anthem 2013 - Present
Lowdermilk and Associates October 2011 - July 2012
The Strand Agency February 2010 - October 2011
Assured Benefit Solutions 2006 - February 2010
Link to Link 2002 - February 2006
Skills
Health Insurance, Underwriting, Employee Benefits, Insurance, Strategic Planning, Leadership, Business Development, Management, Small Business, Sales, Life Insurance
Education
Antioch College
South High School
Veterans Health Administration October 2010 - Present
Veterans Health Administration April 2003 - October 2010
US Department of Defense January 2000 - April 2003
Anthem May 1995 - January 2000
Veterans Health Administration May 1990 - September 1995
US Navy May 1972 - July 1974
Skills
Case Managment, Utilization Management, EMR, Nursing, Inpatient, Certified Case Manager, Clinical Research, Healthcare Management, Healthcare Information..., EHR, Internal Medicine, Hospitals, Patient Safety, Policy, HIPAA, Critical Care, Public Health, CPOE, Home Care, Quality Improvement
Education
Walden University 2007 — 2009
MSN, Informatic Nurse Specialist
Andrews University 1993 — 1995
BSN, Nursing
MB Johnson School of Nursing 1969 — 1972
RN, Registered Nurse
Anthem August 2015 - Present
National Government Services December 2013 - August 2015
DataVerify November 2011 - December 2013
TEKsystems November 2011 - May 2012
Scottrade, Inc January 2009 - December 2010
University of Missouri - St. Louis June 2008 - December 2010
Monsanto Company January 2009 - July 2009
Marriott International January 1988 - January 2007
Marriott International (Des Moines Area) November 1997 - March 2002
Marriott Management Services September 1994 - November 1997
Skills
MS Project, Software Documentation, Project Management, Project Planning, Active Directory, Business Analysis, Databases, Microsoft Project, Visio, MIS, Testing, Process Improvement, Windows 7, Customer Service, SQL, System Administration, Networking, Troubleshooting, Microsoft SQL Server, Management, SDLC, Analysis, Quality Center, Telecommunications, SharePoint, Computer Technology
Education
University of Missouri-Saint Louis 2008 — 2010
BS, MIS
Ball State University - College of Business 1981 — 1987
Ball State University
Small Business Management/Management Information Systems
DANTECHIT December 2014 - Present
Anthem. April 2014 - December 2014
WellPoint Inc. June 2013 - April 2014
Infinite-E System Inc. July 2008 - May 2013
Tek Consults, Inc. February 2002 - May 2008
Skills
Mergers & Acquisitions, Start-ups, Strategic Planning, Business Strategy, Business Development, Strategy, Mergers, Entrepreneurship, Leadership, Management Consulting, Nonprofits, Business Planning, Program Management, Organizational..., Small Business, Management, Public Speaking, Analysis, Training, Market Research, New Business Development, Negotiation, Market Development, Due Diligence, Leadership Development, Translation, International Joint..., Outsourcing, IT Solutions, Enterprise Systems..., VMware ESXi/vSphere,..., Citrix XenDesktop /..., VMware View, SQL Server, MS Exchange Server., Active Directory, SharePoint..., Office 365, Public Relations, Project Management, Consulting
Education
Ashworth College 2012 — 2015
BSC degree, Business/Commerce, General
Professional Career Development Institute. 2000 — 2001
Diploma, Computer Systems Networking and Repair.
Makerere University 1992 — 1996
BA., Social Sciences - Child Psychology.
Mengo 1986 — 1991
Uganda Certificate of Education., UCE Certificates
Beachbody August 2015 - Present
The Walt Disney Company October 2006 - August 2015
Anthem March 2004 - October 2006
Office Depot March 2001 - October 2003
TeleTech March 1995 - January 2001
Skills
Workforce Planning and..., Financial and..., Client and Account..., Forecasting, Policy/Procedure..., Start-up Operations, Call Center, Workforce Planning, Client, Account Management, Management, Budgets, Leadership, Customer Service, Strategic Planning, Process Scheduler, CRM, Hospitality, Event Management, Analysis, Process Improvement, Project Planning, Microsoft Excel, Marketing, Workforce Management, PowerPoint, Project Management, Training, Recruiting, Sales, Strategy, Operations Management, Team Building, Team Leadership, Customer Satisfaction, Human Resources, Performance Management, Vendor Management, Customer Experience, Employee Relations, Time Management, Call Centers, Coaching, Social Networking, Team Management, Cross-functional Team..., Event Planning, Retail, Start-ups
Education
Ashford University - Forbes School of Business
Master of Business Administration (MBA), Emphasis in Global/International Business, 4.0
Ashford University
Bachelor's, Organizational Management
Denver Institute of Technology
Associate's, Hotel and Restaurant Management
National Government Services April 2008 - Present
WellPoint December 2004 - April 2008
Anthem December 2001 - December 2004
Ernst & Young May 1999 - June 2001
Total Systems Services, Inc. July 1996 - May 1999
Skills
Vulnerability Management, HIPAA, Security, IT Audit, Information Security..., Disaster Recovery, Compliance, Government, Compliance Reporting, Compliance Monitoring, DISA STIG, Computer Forensics, Internal Audit
Education
Ball State University 2004 — 2005
Masters, Center for Information Communication Sciences
Ball State University 1989 — 2003
Bachelors, Telecommunications
New Castle Chrysler High School 1986 — 1989
Carilion Clinic February 2013 - April 2014
MDE July 2011 - May 2012
CHIP of Roanoke Valley June 2010 - June 2011
Anthem September 2009 - June 2010
Wells Fargo 2007 - 2009
Skills
Customer Service, Social Media, Insurance, Budgets, Photography, Sales, Adobe Acrobat, Social Networking, Microsoft Office, Public Speaking, Customer Retention, Email Marketing, Project Management, Troubleshooting, Banking, Marketing, PowerPoint, Photo Editing, Adobe Design Programs, Creative Writing, Promotions, Creative Problem Solving, Brochures, Promotional Design, Able To Multi-task, Health Insurance, Insurance Claims, Supervisory Experience, Staff Training, Budget Preparation, Monthly Reporting, Group Presentations, Software Training, Conflict Resolution, Attention To Detail, Fast Learner, MS Office Suite, PowerPoint skills, Order Processing, Advertising Copy, Client Education, Development Of..., Copywriting, Visual Arts
Education
University of Miami 2003 — 2005
Advertising, Psychology, Marketing
Averett University 2009 — 2010
Bachelor of Business Administration (B.B.A.)
Virginia Western Community College 2013 — 2014
Design and Visual Communications, General
Anthem March 2015 - Present
CIGNA Healthcare April 2008 - March 2015
CIGNA Healthcare January 2006 - April 2008
Pitney Bowes Management Services February 1999 - January 2006
Skills
Health Insurance, Salesforce.com, Insurance, Team Building, SharePoint, Health Savings Accounts, Wellness, HMO, PPO, Customer Engagement, Employee Benefits, Disease Management, Healthcare, Account Management, Relationship Management, Strategy, HRA, Program Management, Provider Relations
Education
Baldwin Wallace University
Bachelor of Arts (B.A.), Marketing / Executive Management / Financing
Anthem August 2005 - Present
Skills
Microsoft Word, Microsoft Excel
Education
Arapahoe Community College 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Nursing Education, B
AAA Ohio Auto Club January 2014 - Present
Sarnova, Inc. March 2009 - March 2012
School Specialty, Inc. March 1999 - March 2009
Anthem 1987 - 1998
Skills
Performance Management, Deferred Compensation, Recruiting, Employee Relations, Human Resources, Benefits Administration, Employee Benefits, Organizational Design, Leadership, Talent Acquisition, Employment Law, Management, Process Improvement, Leadership Development, Team Building, Mergers & Acquisitions, Policy, Coaching, Strategy, Talent Management, Temporary Placement, Onboarding, Succession Planning, HRIS, Interviews, Personnel Management, Employee Engagement, Workforce Planning, FMLA, Labor Relations, Training, Applicant Tracking...
Education
Ashland University
MBA, Executive Management
The Ohio State University
BS, Early and Middle Childhood Education
Eli Lilly and Company May 2009 - Present
Eli Lilly and Company September 2004 - April 2009
Eli Lilly and Company January 1991 - August 2004
Anthem September 1988 - December 1990
Bose McKinney and Evans, LLP June 1983 - August 1988
Skills
Strategic Planning, Benefits Administration, Litigation, Corporate Law, Human Resources, Employment Law, Litigation Support, Product Liability, Leadership, Customer Service, Team Leadership, Insurance, Business Process, Ethics, Immigration Law, Recruiting, Privacy Law, Litigation Management, Pharmaceutical Industry, Six Sigma, IT Strategy, Vendor Management, Clinical Trials, Microsoft Office
Education
Ball State University 1979 — 1983
Bachelor of Science, Legal Admnistration/Pre-Law
Anthem October 2008 - January 2015
Skills
Health Insurance, Sales, Call Centers, Microsoft Office, Customer Service, SDLC, Public Speaking, Management, Employee Benefits, Leadership, Vendor Management
Education
Ashford University 2015 — 2018
Bachelor's of Art Business Management
Butler County Community College
Business Administration and Management, General
Anthem November 2014 - Present
New York Presbyterian Hospital January 2013 - November 2014
Aetna July 2008 - January 2013
Fox Restaurant Concepts October 2009 - August 2012
Aetna July 2008 - April 2011
Steamboat Ski Resort October 2007 - July 2008
Insight Enterprises May 2007 - October 2007
Skills
Program Management, Internal Communications, Social Media Marketing, Event Management, Public Relations, Advertising, Marketing Strategy, Building Relationships, Account Management, Digital Marketing, Email Marketing, Healthcare, Public Speaking, Web Project Management, Web Analytics, Online Communications, Project Management, Microsoft Office, Marketing
Education
New York University 2015 — 2016
Master of Public Administration (MPA), Health Policy and Management
Arizona State University 2002 — 2007
B.A., Communication
Anthem August 2010 - Present
Prudential Financial August 1998 - June 2007
Skills
Health Insurance, Insurance, Call Centers, Claim, Employee Benefits, Medicare, Underwriting, Customer Service, Claims Management, Property & Casualty..., Workers Compensation, HIPAA, Process Improvement, Data Entry, General Insurance
Education
Ashford University
Bachelor of Science (BS), Social Sciences
Weequahic High School
Kaiser Permanente May 2014 - Present
IPC The Hospitalist Company, Inc. January 2014 - March 2014
Anthem July 2013 - September 2013
Microsoft September 2011 - July 2013
Sharp Electronics January 2007 - January 2009
Skills
Training & Development, Staff Training, train, Organizational..., Training, Leadership, Sales, Employee Relations, Talent Acquisition, Recruiting, Human Resources, Management, Strategy, Customer Service, Social Media, Team Leadership, Coaching, Event Planning, Microsoft Excel, Team Building, Strategic Planning, Consulting
Education
Azusa Pacific University 2009 — 2011
Masters, Human Resources and Organizational Development
CALIFORNIA STATE UNIVERSITY 2005 — 2008
Bachelors of Science, Consumer Affairs/Marketing. 2008
Penklor LLC January 2013 - Present
QIA - Quality Insurance Agency January 2013 - Present
Anthem January 2012 - January 2013
Four Entertainment Group September 2011 - May 2012
Nada Restaurant September 2009 - April 2011
J Alexander's September 2008 - September 2009
Hendrickson International June 2008 - September 2008
Yamazaki Mazak January 2008 - March 2008
Skills
Sales Management, Marketing Strategy, Promotions, Negotiation, Food & Beverage, Wine Knowledge, Sports, Outdoor Recreation, Fixed Annuities, Variable Annuities, Life Insurance, Health Insurance, Healthcare Management, Customer Service, Strategic Planning, Management, Microsoft Excel, PowerPoint, Selling, Microsoft Office, Leadership, Advertising, Event Planning, Marketing, Social Media, Time Management, Sales
Education
University of Cincinnati 2005 — 2010
Bachelor of Business Administration, Marketing / International Business
Audencia Nantes Ecole de Management 2009 — 2009
International Business, International Business
Anthem January 2007 - Present
Education
Southern New Hampshire University 2015 — 2016
General Studies with a focus on non clinical Healthcare
Antonelli College-Cincinnati
Anthem February 2015 - Present
QTC Management/ Lockheed Martin Company July 2011 - December 2014
WellPoint January 2004 - October 2008
East Alabama Medical Center February 2007 - August 2007
WellPoint August 2001 - January 2004
Skills
Medicare, Employee Benefits, Claim, Health Insurance, Insurance, Medicaid, Medical Billing, Training, Policy, Medical Coding, Invoicing, ICD-9, CPT, Liability, Medical Records, HIPAA, Healthcare
Education
Ashworth College 2013 — 2015
Associate's Degree, Psychology, 3.5
Auburn University 1995 — 2000
N/A, Psychology
Anthem November 2014 - Present
MoneyGram International February 2005 - October 2014
ACS, a Xerox Company June 2002 - October 2004
Skills
Workforce Management, Call Centers, Customer Experience, Vendor Management, ACD, IVR, Call Center, Call Center Development, Avaya, Contact Centers, Process Improvement, Genesys, Outsourcing, Call Routing, Telecommunications, Forecasting, Avaya Technologies, Strategy, Customer Service, Microsoft Office, Access, Team Building, Program Management
Education
Arapahoe Community College
Universidad Autonoma de Ciudad Juarez - UACJ-ICSA
Bon Secours Health System September 2010 - Present
Virginia Alcoholic Beverage Control Board October 2009 - September 2010
Anthem November 2007 - October 2009
Skills
Healthcare, Healthcare Information..., Hospitals, HIPAA, Epic Systems, Healthcare Management, Ambulatory, Healthcare Industry, PACS, Radiology, Practice Management, Medical Records, computer, Customer Service, Computer Hardware, Computers, Windows 7, Windows, Office 2010, Microsoft Office 2007, Adobe Acrobat, Active Directory, Blackberry Enterprise..., iPhone, Android, Lync, Citrix, Internet, VPN, Cisco VoIP, Internet Explorer, Microsoft Excel, Microsoft Word, Outlook, Dameware, FrontRange HEAT, Remote Desktop, Secure FTP, Firefox, LDAP, Informatics, Health Information..., Ambulatory Care, Microsoft Office, Troubleshooting
Education
Averett University 2006 — 2007
Anthem October 2013 - Present
Opaa! Food Management January 2010 - October 2013
Greenville Gas Mart February 2009 - October 2013
Skills
Microsoft Office, Food Safety, Food, Microsoft Excel, Inventory Management, Training, Team Building, Retail, Leadership, Account Management, Outlook
Education
Southern New Hampshire University 2015 — 2015
Healthcare management
Ashford University 2014 — 2015
Anthem March 2008 - Present
Skills
Health Insurance, Claims Resolution, Escalation Resolution, Microsoft Word, Outlook
Education
Arapahoe Community College
No degree, Accounting and Finance
JF Kennedy HighSchool
High School
Anthem December 2013 - Present
WellPoint May 2006 - December 2013
Kelly Services October 1997 - April 2006
Kelly Services 1997 - 2005
Skills
Talent Acquisition, Employee Relations, Talent Management, Hiring, Technical Recruiting, Internet Recruiting, Creative Sourcing, Staffing Industry
Education
Ball State University 1981 — 1986
BS Foods & Nutrition, AS Dietetic Technology, S Foods & Nutrition, AS Dietetic Technology
Ball State University 1981 — 1986
BS Foods and Nutrition, AS Dietetic Technology
Anthem October 2014 - Present
Skills
Results-driven business..., Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Southern New Hampshire University 2015 — 2017
Bachelor’s Degree
Ashford University 2011 — 2013
Weill Cornell Medical College September 2012 - Present
Anthem 2011 - 2012
Cablevision 2007 - 2010
Skills
Customer Service, Troubleshooting, TCP/IP, VoIP, IP, Switches, Networking, Customer Satisfaction, Windows 7, Software Documentation, Visio, Telecommunications, Call Centers, Broadband, Wireless, Telephony, Cabling, Ethernet
Education
Anthem Institute-Jersey City 2011 — 2012
Diploma, Computer Networks and Security
High tech
Anthem April 2015 - Present
Anthem July 2005 - April 2015
Anthem September 2003 - July 2005
MAMSI Health Plan March 2002 - September 2003
Aetna March 2001 - January 2002
Aetna February 2000 - March 2001
Aetna June 1999 - February 2000
Aetna March 1998 - June 1999
Skills
Account Management, Healthcare, Insurance, Health Insurance, Managed Care, Medicare, Management, Customer Service, Employee Benefits, Process Improvement, Disability Insurance, Strategic Planning, Team Building, New Business Development, Budgets, Benefits Administration, Accounting, Health Savings Accounts
Education
Arcadia University 1995 — 1997
Bachelor of Arts (BA), Health/Health Care Administration/Management
Monroe Community College 1993 — 1995
Associate of Science (AS), Health Professions and Related Clinical Sciences, Other
Outside Source Design November 2013 - Present
PaigeWriter Strategic Communications January 2005 - Present
Humana April 2012 - July 2013
Anthem August 2010 - April 2012
Humana January 2004 - August 2010
Strothman & Company August 2002 - January 2004
Owensboro Symphony Orchestra June 2000 - August 2002
Tri-State Broadcasting December 1995 - June 2000
Skills
Copywriting, Marketing Communications, Email Marketing, Content Strategy, Social Media Marketing, Digital Marketing, Digital Strategy, SEO copywriting, Marketing, Advertising, Public Relations, Strategy, Strategic Communications, Internal Communications, Social Media, Blogging, Newsletters, Web Content, User Experience, Facebook, Leadership, Integrated Marketing, Speech Writing, Corporate Communications, Direct Marketing, Brand Development, Public Speaking, Health Insurance, Health Care Reform, Employee Benefits, Direct Mail Campaigns, Brand Management, Publications, Corporate Branding, Event Planning, Media Relations, Web Content Management, Training
Education
Ball State University 2011 — 2015
M.A., Public Relations, 3.9/4.0
Kentucky Wesleyan College 1991 — 1995
Bachelor of Arts (BA), Psychology - Cognitive Emphasis, Magna Cum Laude
Anthem August 2013 - Present
I U Health Plan October 2012 - August 2013
Skills
Microsoft Word, Research, PowerPoint
Education
Anthem College-Phoenix 2006 — 2008
Associate's degree, Medical billing and coding
Anthem September 2013 - Present
FORTIS Colleges and Institutes June 2011 - June 2013
Adams County Shelter January 2009 - March 2012
Fortis College Online, Education Affiliates June 2011 - July 2011
TeleTech January 2011 - May 2011
Westwood College August 2006 - December 2010
eLearning Systems January 2009 - March 2010
Westwood College October 2007 - August 2009
Recycled Critter Rescue January 2004 - January 2009
Westwood College Online August 2006 - October 2007
Skills
Instructional Design, Dreamweaver, Content Management, Research, Conflict Management, Project Management, HTML, Computer Hardware, Help Desk Support, Learning Management..., Curriculum Design, Training, Instructional Technology, E-Learning, Captivate, Adult Education, Distance Learning, Curriculum Development, Leadership, Staff Development, Technical Writing, Higher Education, Instructor-led Training, Needs Analysis, Educational Technology, Program Management, ADDIE, Moodle, Faculty Development, Learning Management, Blended Learning, Classroom, Camtasia, Technical Training, Career Development, Courses, Multimedia, Admissions, Resume Writing, Employee Training, Technology Needs..., Training Delivery
Education
Capella University 2012 — 2015
PhD Education, Instructional Design for Online Learning
Capella University 2009 — 2012
Master of Science in Education, Instructional Design
Metropolitan State University of Denver 2005 — 2008
Bachelors, Biology, Criminal Justice & Criminology
Arapahoe Community College 2002 — 2004
Associate of Science, Biology and Computer Science
Grace Christian Academy 1987 — 1988
HS Diploma, Latin/Theology/General Education
Soesterberg American High School 1983 — 1987
High School Diploma, General Education
CareSource Management Group May 2015 - Present
Anthem May 2011 - April 2015
Indianapolis Power & Light March 2010 - April 2011
MAXIMUS November 2007 - February 2010
UnitedHealth Group August 2000 - November 2007
Skills
Managed Care, Medicaid, Call Center, Medicare, Insurance, Employee Benefits, HIPAA, Health Policy, Healthcare, Network Development, Performance Management, Health Insurance, Program Management, Claim, Healthcare Management, Microsoft Word, Call Centers, Policy, Coaching, Healthcare Industry, Analysis, Workforce Management, Team Building, Business Process..., Management, Data Analysis, Customer Service, Microsoft Excel, Workforce Planning, Budgets, Process Scheduler, Software Documentation
Education
Indiana University-Purdue University at Indianapolis
Master’s Degree, Health Administration
Ball State University
Bachelor’s Degree, Social Work
Anthem January 2014 - Present
WellPoint January 2008 - December 2013
Skills
Insurance, Health Insurance, Claim
Education
Ashford University
Bachelor of Arts (BA) degrees, Communications Studies and Criminal Justices (2014)
Florissant Valley Community College
Associate's degree, Communications (Advertising and Public Relations)
Anthem May 2015 - Present
Anthem, Inc. October 2013 - May 2015
Cognizant Technology Solutions 2012 - September 2013
Infosys November 2006 - January 2012
Netaccess India Pvt Ltd January 2006 - November 2006
Skills
Data Warehouse..., Teradata Data Warehouse, Data Modeling, Informatica, Netezza, Oracle 9i, PL/SQL, Unix, Unix Shell Scripting, OLAP, Microsoft SQL Server, Teradata, Oracle, Ab Initio, Health Insurance, Hadoop, HDFS, Map Reduce, Pig, Hbase, Hive, NoSQL, SDLC, Requirements Gathering, Dimensional Modeling
Education
Anna University 2011 — 2015
Bachelor of Engineering (B.E.), Computer Science, A
Seventh Day Adventist 1988 — 2001
Capital One October 2014 - Present
Anthem June 2011 - September 2014
Cognizant Technology Solutions July 2006 - June 2011
Skills
Software Development, Oracle, Web Services, SDLC, Requirements Analysis, JavaScript, Core Java, J2EE Application..., Web Development, Weblogic, Websphere, JSP, HTML, VB6, WebSphere Portal, SoapUI, DB2, Systems Analysis, Microsoft SQL Server, XML, XML Spy, Eclipse, RAD, ClearCase, CVS, Toad, IBM Mainframe, Subversion, Hudson, JMS, Spring MVC, Agile Methodologies, Oracle Service Bus, Version One, Maven, RESTful WebServices, MongoDB
Education
Anna University 2004 — 2006
Master's Degree
Jawaharlal Nehru Technological University 2000 — 2004
Bachelor's Degree
PCL Construction Enterprises, Inc. April 2007 - Present
PCL Construction 2007 - Present
Wellpoint Anthem 2005 - April 2007
Anthem 2003 - 2005
Skills
Benefits Administration, Employee Benefits, HRIS, Deferred Compensation, Microsoft Excel, Succession Planning, Customer Service, Leadership
Education
Arapahoe Community College 1982 — 1983
Office Administration
Douglas County High School 1978 — 1982
Dipoloma
Papa Johns June 2008 - Present
Kellogg Company February 2006 - March 2007
Louisville Water Company October 2001 - February 2006
Anthem February 1995 - October 2001
Skills
Microsoft Excel, Analytics, PowerPoint, SQL, SAS, Hyperion, Hyperion Enterprise, Email Marketing, Customer Service, Social Media Marketing, Marketing, Leadership, Sales, Online Marketing, Microsoft Office, Budgets, Process Improvement, Team Building
Education
Indiana Wesleyan University 2002 — 2004
M.B.A.
University of Louisville 1996 — 1998
Bachelor of Science (B.S.), Accounting
Andrews University 1989 — 1991
B.B.A, Marketing
KeyBank May 2014 - Present
Farmers Insurance January 2013 - May 2014
Farmers Insurance March 2012 - January 2013
Farmers Insurance December 2010 - March 2012
Anthem August 2009 - December 2010
New York Life October 2007 - April 2009
Abercrombie and Fitch 2005 - 2007
Skills
Insurance, Life Insurance, Health Insurance, Recruiting, Sales Management, Event Planning, Consulting, Financial Accounting, Networking, Marketing, Customer Service, Finance, Sourcing, New Business Development
Education
Ashland University 2001 — 2005
B.S, Finance
St. Charles Prep High School 1997 — 2001
FINRA
Series 6 and 63 License, Insurance and Financial Services
State of Ohio
Property and Casualty Insurance and Life and Health, Insurance
OneAmerica May 2015 - Present
OneAmerica Financial Partners Inc. September 2014 - Present
Applied Composites Engineering March 2013 - July 2014
Knauf Insulation October 2010 - March 2013
Knauf Insulation March 2010 - October 2010
Plymate, Inc. January 1998 - February 2010
Anthem 1993 - 1998
Skills
Employee Engagement, Talent Management, Employee Relations, Coaching, Compensation, Performance Management, Organizational..., Change Management, HR Policies, Leadership Development, Deferred Compensation, Human Resources, Employee Training, Organizational..., Strategic Planning, Employer Branding, Employee Recognition, Employee Surveys, Strategic HR, Recruiting, HR Project Management, Employee Retention, Workforce Planning, Succession Planning, Labor Relations, Onboarding, Employee Benefits, HRIS, FMLA, Employee Handbooks, New Hire Orientations, Personnel Management, Benefits Administration, Organizational Design, Job Descriptions, Talent Acquisition, SPHR, Career Development, Union Avoidance, Compensation & Benefit, College Recruiting, HR Consulting, Employment Law, Applicant Tracking..., Interviews, Hiring, Job Analysis
Education
Indiana Wesleyan University 1991 — 1993
MSM, Management
Ball State University 1982 — 1986
Anthem March 2012 — Present
Anthem July 2010 — March 2012
Anthem September 2007 — July 2010
Kaiser Permanente January 2005 — September 2007
Staff Builders Home Health 2004 — 2004
Skills
HIPAA, Customer Service, Team Building, Process Improvement, Microsoft Word, Leadership, Strategic Planning, Microsoft Excel, Public Speaking, Training, Case Management, Program Management, PowerPoint, Microsoft Office, Management, Account Management, Change Management, Team Leadership, Project Management, Research, Healthcare Management, Managed Care
Education
Georgia Baptist College of Nursing @ Mercer University 1991 — 1994
Bachelors of Science, Registered Nursing/Registered Nurse
Atlanta Metropolitan College 1982 — 1984
Associate's degree, Biology/Biological Sciences, General
Anthem May 2012 - Present
UPS October 2011 - May 2012
Innovative Insurance, LLC December 2010 - April 2011
United Health Care November 2009 - December 2010
ING Employee Benefits September 2007 - December 2009
Sun Life Financial October 2003 - September 2007
Sun Life Financial June 2000 - October 2003
Sun Life Financial June 1999 - June 2000
UnumProvident May 1998 - June 1999
Paul Revere Insurance Co. June 1997 - May 1998
Skills
Insurance, Selling, Strategic Planning, Employee Benefits, New Business Development, Sales, Claim, Customer Service, Recruiting, Marketing, Sales Process, Property & Casualty..., Analysis, Brokers, Finance, Disability Insurance, Life Insurance, Health Insurance, Underwriting
Education
Assumption College 1995 — 1997
Bachelor of Arts (B.A.), History
University of Massachusetts, Amherst 1992 — 1994
North Andover High School
Anthem April 2015 - Present
UnitedHealth Group October 2013 - January 2014
Lakeview Behavioral Health (Acadia Healthcare facility) May 2013 - June 2013
Kaiser Foundation Health Plan October 2012 - February 2013
Clarity Consultants June 2012 - June 2012
Hospital January 2012 - May 2012
Self employed 2010 - January 2012
US Department of Defence ;Eisenhhower Army Medical Center 2009 - 2010
Ask a Nurse, University Hospital, Augusta, Georgia May 2007 - July 2009
McKesson Health Solutions 2008 - 2009
Skills
Case Management, Triage, Telephone Skills, Medical Devices, Medical Terminology, Medical Education, Marketing Communications, Nursing, Nursing Homes, Mental Health, Case Managment, Medical/Surgical, Patient Education, Medicine, Critical Care, EMR, Home Care, BLS, Nursing Education, Healthcare Management, Inpatient, Cpr Certified, Managed Care, Patient Advocacy, Palliative Care, Medication..., Medicaid, Healthcare, Behavioral Health, Disease Management, Emergency Room, Hospitals, Medicare, ACLS, NICU, Healthcare Information..., ICU, Health Education, Patient Safety, Utilization Review, Registered Nurses, Direct Patient Care, Acute Care, Pediatrics, Cardiology, IV, Clinical Research, Treatment, Quality Improvement, Utilization Management
Education
Southern Union State Community College 1988 — 1991
Associates, Applied Science, Registered Nursing
Auburn University 1983 — 1984
University of Alabama 1974 — 1974
Boy Scouts of America : Denver Area Council April 2007 - Present
University of Colorado at Boulder September 2011 - Present
hyperSystems, Inc. December 1991 - Present
Wellpoint February 2007 - April 2007
Great West March 2006 - September 2006
Anthem November 2000 - May 2001
BVP Media January 2000 - September 2000
Interactive Business Systems January 1999 - September 2000
Accenture October 1999 - May 2000
TCI January 1999 - January 2000
Skills
Project Management, Program Management, CRM, Profitable, Expenses, Business Analysis, Software Project..., Vendor Management, PMP, SDLC, IT Strategy, Process Improvement, Leadership, Software Documentation, Resource Management, Training, Management, Budgets, Windows, PMO, Enterprise Software, Software Development, Testing, Project Planning, Team Leadership, Databases, Data Warehousing, Networking, Team Management, Integration, Risk Management, Linux, Information Technology, IT Management, Disaster Recovery, Visio, SharePoint, Enterprise Architecture, Servers, Data Center, Technical Support, Security, System Administration, Requirements Analysis, Data Modeling, Agile Methodologies, ERP, Business Process..., JavaScript, Advanced CSS
Education
University of Colorado Boulder 1977 — 1982
BA
University of Colorado Denver 1977 — 1982
University of Florida 1979 — 1980
Arapahoe Community College 1978 — 1979
Cherry Creek High School 1976 — 1977
HS Diploma
Clearwater High School
Anthem June 2014 - Present
Kelly Services / WellPoint July 2013 - June 2014
Briljent December 2009 - June 2013
Defender Direct April 2008 - August 2009
C.P. Morgan July 2006 - March 2008
Baker Hill - Experian May 2006 - July 2006
Winston-Terrell Group December 2005 - May 2006
Salin Bank and Trust July 2005 - December 2005
National City Bank February 2000 - July 2005
Training, Inc June 1999 - February 2000
Skills
Performance Management, Coaching, Training, Change Management, Human Resources, Customer Service, Leadership, Research, Customer Satisfaction, Time Management, Instructor-led Training, Leadership Trainer, Customer Service..., Operations Training, Public Speaking, ADDIE, Instructional Design, Needs Analysis, Technical Writing, Performance Improvement, Kirkpatrick, Bloom's Taxonomy, Action Learning, Classroom Delivery, Blended Learning, Adult Education, Adult Learning Theory, Program Management, Onboarding, Train the Trainer, Training Facilitation, Program Development, WebEx, E-Learning, SnagIt, Employee Training, Training Delivery, Organizational..., Curriculum Development, Hands-on Training
Education
Indiana University 2001 — 2003
Master of Science (M.S.), Adult Education
Ball State University 1988 — 1993
Bachelor of Science (B.S.), Psychology
Anthem, Inc. June 2012 - Present
Anthem, Inc. June 2010 - June 2012
Anthem, Inc. July 2008 - June 2010
Hormel Foods Corporation January 2007 - July 2008
ITT/ESI October 2000 - May 2005
American College of Sports Medicine April 1999 - October 2000
Anthem February 1998 - April 1999
Skills
Corporate Communications, Marketing, Integrated Marketing, Media Relations, Public Relations, Advertising, Management, Event Planning, Strategy, Crisis Communications, Strategic Planning, Program Management, Communications Planning
Education
Ball State University 1992 — 1996
B.S., Journalism
Anthem March 2015 - Present
Sprint January 2014 - March 2015
Sprint January 2001 - October 2013
King Soopers 1994 - 2007
Wells Fargo 2003 - 2004
Skills
Real Time Monitoring, IEX Total View, Genesys, ICM, Genesys Framework, Workforce Planning, Strategic Planning, Scheduling, Customer Satisfaction, Workforce Management, Call Centers, Customer Service, Forecasting, Customer Relations, Team Leadership, Process Improvement, Telecommunications, Customer Retention, Management, Customer Experience, Vendor Management, Sales Process, Wireless, Cross-functional Team..., Leadership, Analysis, Business Analysis, Mobile Devices, Troubleshooting, Microsoft Office, Team Building, Project Management, Program Management, Microsoft Excel, Coaching, Outlook, Business Process..., Business Strategy, Department Development, SOP Authoring, SOP Development, Lync, Data Analysis
Education
Arapahoe Community College 2001 — 2009
Associate of Arts (A.A.), Political Science and Government
Colorado State University 1995 — 2000
None, Political Science and Government
Anthem, Inc. April 2015 - Present
WellPoint August 2010 - April 2015
WellPoint, Inc. June 2007 - July 2010
Anthem January 2003 - June 2007
Trigon Blue Cross Blue Shield June 2002 - January 2003
Trigon Blue Cross Blue Shield June 2001 - June 2002
Trigon Blue Cross Blue Shield June 1999 - June 2001
Skills
Photoshop, HTML, Illustrator, Dreamweaver, MS Project, Homesite, Microsoft Office, XML, CMS, ClearQuest, Visio, Test Director, Interwoven TeamSite, CSS, JavaScript, Graphics, Word, Stellent, Oracle UCM, ECMp, Microsoft Word, Oracle Fusion Middleware, Oracle, Web Development, Business Analysis, Flash, Project Management
Education
Averett University 2001 — 2003
MBA, Business Administration and Management, General
University of South Carolina-Columbia 1994 — 1998
BA, Graphic Design
South Florence HS 1990 — 1994
High School Diploma
Anthem May 2010 - Present
WellPoint March 2008 - May 2010
Skills
Vendor Management, Training, Insurance, Performance Consulting, Project Management, Training Delivery, Microsoft Office, Blended Learning, Requirements Gathering, Requirements Analysis, Health Insurance, Microsoft Word, Managed Care, Business Requirements, Business Analysis, Process Improvement, Instructor-led Training, Program Management
Education
Ball State University
Theatre and Communications
Indiana University Bloomington
Bachelor of Arts (B.A.), Theatre and Communications
Anthem August 2009 - Present
Education
Arkansas State University 1991 — 1995
Anthem July 2014 - Present
Anthem September 2011 - July 2014
Anthem April 2005 - October 2011
Hartford Life 2002 - 2005
Arthur Andersen LLP 1999 - 2002
Skills
Financial Analysis, Insurance, Internal Controls, Forecasting, Accounting, Budgets, Process Improvement, Financial Reporting, Data Analysis, Mergers & Acquisitions, Strategic Planning, Sarbanes-Oxley Act, Business Analysis, Financial Modeling, Finance, Access, Business Planning, Business Process..., Risk Management, Strategy, GAAP, Analysis, Due Diligence
Education
University of Connecticut 2000 — 2001
M.S., Accounting
Babson College 1996 — 2000
B.S., Accounting
Choate Rosemary Hall 1992 — 1996
Wellpoint, Inc September 2007 - Present
Anthem August 2003 - September 2007
Skills
Enterprise Architecture, SDLC, SQL, Process Improvement, Business Process, Visio, CRM, Microsoft SQL Server, Requirements Analysis, Integration, Agile Methodologies, Software Development, Software Project..., Requirements Gathering
Education
Indiana University-Purdue University at Indianapolis 1991 — 1994
Bachelor of Science, Computer Technology
Ball State University 1989 — 1991
Computer Science
WellPoint May 2010 - Present
Anthem August 2004 - May 2010
Skills
Vendor Management, Business Analysis, Project Management, Process Improvement, Contract Negotiation, Program Management, Project Planning, Strategic Planning, Change Management, Business Process..., Contract Management, Budgets, Outsourcing, Leadership, Team Building, Operations Management, Cross-functional Team..., Forecasting, Team Leadership, Account Management
Education
Arapahoe Community College
Anthem August 2009 - Present
CareFirst BlueCross BlueShield February 2009 - August 2009
polaris 2005 - 2007
Education
Anna University
BE
Anthem January 2014 - Present
HealthPlus Amerigroup/ Wellpoint January 2014 - Present
Personal Touch Home Care March 2006 - January 2014
Skills
Home Care, Nursing, Healthcare Management, Healthcare, Medical/Surgical, BLS, Patient Safety, Medication..., ACLS, Wound Care, Inpatient, Elder Care, Acute Care, Patient Advocacy, Patient Education, Medical Case Management, Medicaid Managed Care, Medicaid
Education
New York University 1999 — 2003
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Austin College 1986 — 1990
Bachelor of Arts (BA), Psychology
East Tennessee State University October 2011 - Present
East Tennessee State University May 2013 - May 2014
International Storytelling Center August 2010 - January 2011
National College of Business & Technology October 2009 - March 2010
The HealthCare Group (MPlan) April 2004 - June 2008
Anthem March 1993 - January 2004
Anthem 1993 - 2004
Sunday River Skiway August 1985 - October 1990
Skills
Process Improvement, Managed Care, Leadership, Strategic Planning, Program Management
Education
University of Indianapolis 1996 — 2000
MBA
Ball State University 1976 — 1980
B.S., Health Education
Anthem April 2001 - Present
MCI 1997 - 1999
Skills
Program Management, PMP, SDLC, Requirements Gathering, Enterprise Software, Team Building, Vendor Management, Integration, Project Management, Requirements Analysis, Software Project..., Software Development, MS Project, Leadership, PMO, Enterprise Architecture, SharePoint, Budgets, Project Portfolio..., IT Strategy, Business Analysis, Resource Management, Cross-functional Team..., Business Process..., Process Improvement, Visio, Business Process, Software Documentation, Business Requirements, IT Management, Agile Methodologies, Business Intelligence, Solution Architecture, Microsoft Project
Education
University of Colorado at Boulder 1991 — 1993
Master of Business Administration (MBA), Information Systems
Augustana College 1976 — 1980
Bachelor of Arts (B.A.), Marketing
Ontario Systems April 2012 - Present
WellPoint October 2007 - April 2012
Anthem October 2007 - April 2012
Ontario Systems 2001 - 2007
Skills
SDLC, Process Improvement, Visio, Change Management, Waterfall, Project Planning, PMP, PMO, MS Project, SharePoint, Requirements Gathering, Management, Requirements Analysis, Vendor Management, Software Project..., Project Portfolio...
Education
Ball State University 1992 — 1994
MPA, Masters Public Administration
Indiana University Bloomington 1987 — 1991
Healthgrades 2013 - Present
Musefish Games 2002 - Present
Return Path 2008 - January 2012
Liquid Compass 2007 - 2008
Sopris West Educational Services January 2007 - May 2007
Level 3 Communications August 2004 - 2007
Avaya 2003 - 2004
Factual Data 2003 - 2003
Anthem 2002 - 2003
Jones Knowledge April 1998 - December 2001
Skills
HTML, JavaScript, Linux, jQuery, Software Development, MySQL, PHP, CSS, Agile Methodologies, Web Development, Java, Web Applications, SharePoint, Programming, SQL, Scrum, Windows, Cloud Computing, Microsoft SQL Server, Web Services, XML, Apache, HBase
Education
Art Institute of Colorado 2002 — 2007
Coventry Health Care, an Aetna Company May 2008 - February 2015
FirstCall Marketing Group Inc 2002 - June 2008
World Access 2000 - 2002
Anthem 1993 - 2000
Aon Consulting 1987 - 1992
Skills
Insurance, Strategic Planning, New Business Development, Employee Benefits, Product Development, Program Management, Healthcare, Benefits Administration, Leadership, Sales, Marketing, Strategy, Analysis, Business Development, Risk Management, Health Savings Accounts, Property & Casualty..., Product Management, Brokers, Medicare, Team Building, Health Insurance, Life Insurance, Underwriting
Education
Averett University 1990 — 1992
MBA, Business Administration
Roanoke College 1985 — 1992
BBA, Business Administration and Management, General
Humana July 2014 - Present
Humana January 2013 - July 2014
Bon Secours Health System October 2010 - January 2013
Bon Secours Health System July 2009 - February 2011
Patient First February 2007 - July 2009
Health Management Corporation 2004 - 2006
Anthem 2003 - November 2004
Benchmark Systems 2000 - 2003
Mountainside Software 1999 - 2001
Skills
Healthcare Management, Healthcare, Hospitals, EMR, Healthcare Information..., Managed Care, Practice Management, EHR, Healthcare Consulting, Physician Relations, Customer Service, Strategic Planning, Internal Medicine, Credentialing, Leadership, HIPAA, Critical Care, Medicare, Healthcare Industry, Epic Systems, Healthcare Reimbursement, Healthcare Information..., Payer Relations, Business Development, Team Building, Team Management
Education
Averett University 2011 — 2013
MBA, Business Administration
James Madison University 1993 — 1995
BS, Communications
Parry McCluer High School 1988 — 1992
Anthem October 2008 - Present
CheckFreePay/Fiserv April 2005 - April 2008
CheckFree 2004 - 2008
Herbasway Laboratories July 2004 - April 2005
Wal-Mart--Guilford, CT August 2002 - July 2004
Education
Ashford University 2008 — 2010
Bachelors, Health Care Administration
Butler County Community College 1978 — 1986
Business Management
1st Source Bank April 2014 - Present
KeyBank April 2013 - April 2014
The Leliaert Agency February 2013 - April 2013
American Family Insurance January 2002 - February 2013
1st Source Insurance January 2000 - January 2002
Anthem March 1998 - January 2000
Skills
Licensed Property,...
Education
Ball State University 1995 — 1999
Penn High School 1990 — 1994
Anthem Blue Cross Blue Shield March 2015 - Present
Anthem Blue Cross Blue Shield September 2014 - Present
Anthem May 2010 - Present
Anthem January 2009 - April 2010
Anthem July 2005 - December 2008
Skills
Analysis, Visio, Business Analysis, Testing, MS Project, Access, Program Management, Strategic Planning, Team Leadership, Quality Assurance, Leadership, SDLC, Requirements Analysis, PMP, Resource Management, Systems Analysis, Requirements Gathering, Integration, HIPAA, User Acceptance Testing, Waterfall, ClearQuest, Regression Testing, Test Cases, Mainframe, Business Requirements, Software Development, Vendor Management, Process Improvement, Data Warehousing, Manual Testing, System Testing, Certified Lean..., Software Project..., Test Planning
Education
Ashworth College 2007 — 2009
Associate, Computer Networking
University of Colorado Denver 2005 — 2006
Certificate, Analysis Certificate Program
John Tyler Community College 2002 — 2004
Associate, Microcomputer Applications
Insight Global January 2014 - Present
Tire Barn Warehouse April 2010 - November 2012
Grant County Government January 2008 - April 2010
First Merchants Corporation September 2006 - December 2008
Capgemini October 2004 - August 2005
Ball Memorial Hospital June 2003 - October 2004
DELTEC Information Solutions September 2002 - June 2003
Harrington Bank September 2000 - May 2002
Anthem September 1997 - August 2000
Skills
Data Warehousing, T-SQL, Active Directory, Disaster Recovery, Crystal Reports, SharePoint, Servers, Group Policy, Windows Server, Microsoft SQL Server, Microsoft Technologies, Citrix Metaframe, Network Administration, Network Design, Project Management, Telecommunications, IBM iSeries, Printers, Help Desk Implementation, Desktop Computers, IT Management, Cisco Technologies, Groupwise, Novell Certified, Microsoft Exchange, Domain Management, Technical Support, Citrix, Firewalls, Network Security, Hardware, Help Desk Support
Education
Ball State University 1994 — 1996
Management Information Systems, General
Anthem June 2006 - Present
ValueOptions October 1997 - May 2008
ValueOptions January 2001 - August 2001
ValueOptions October 1999 - January 2001
ValueOptions June 1999 - October 1999
ValueOptions October 1997 - June 1999
Skills
SQL, CIW, SQL Server, Databases, HTML, RDBMS, Data Analysis, Microsoft Office, SDLC, Crystal Reports, Systems Analysis, Microsoft SQL Server, HIPAA, Data Modeling, System Administration, SSRS, SharePoint, Analysis, Visio, Access, ASP.NET, Software Documentation, Requirements Analysis, Data Warehousing, Requirements Gathering, Database Design, Business Analysis, Healthcare Information..., Oracle, Business Objects, SSIS, Business Intelligence, MS Project, T-SQL, Process Improvement, Testing, Software Project..., Integration, Business Requirements, Web Applications, Quality Assurance, Vendor Management
Education
Averett University 2008 — 2009
MBA, Business Administration
Old Dominion University 1996 — 2000
BS, Computer Science
Capital Group June 2014 - Present
Anthem August 2010 - Present
JPMorgan Chase 1997 - 1999
Skills
Project Management, Process Improvement, Management
Education
Ball State University
Self Employed November 2013 - Present
Combined Insurance United States July 2012 - November 2013
Zein Insurance Services October 2010 - July 2012
Anthem June 2007 - September 2010
eHealthBrokers August 2005 - June 2007
Guardian Life August 2003 - June 2007
Motorola January 1999 - January 2002
Motorola January 1995 - January 1999
Skills
Insurance, Group Health Insurance, Group Benefit Plans, Life Insurance, Disability Insurance, Supplemental Benefits, Voluntary Employee..., Medicare Advantage, Medicare Supplement..., Individual Health..., Employee Benefits, Employee Management, Brokers, Customer Service, Direct Sales, Group Insurance, Health Insurance, Management, Medicare, Sales, Small Business, Term Life Insurance, Underwriting
Education
Southern New Hampshire University 2014 — 2016
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Austin Community College
Accounting
The George Washington University
Associate's Certificate, Project Management
Anthem October 2004 - Present
HealthNet January 2002 - June 2004
Oakley, Inc. March 2000 - January 2002
Skills
Insurance, Software Documentation, Underwriting, Program Management, Training, Disability Insurance
Education
LOMANET 2007 — 2012
FMLI, Finance, General, N/A
Antelope Valley College
Anthem February 2012 - Present
Anthem 2001 - January 2012
Accenture 1998 - 2001
Skills
PeopleSoft, Business Analysis, Business Process, ERP, Integration, SQL, Testing, Program Management, Unix, SDLC, Requirements Gathering, Requirements Analysis, HRIS, Visio, SharePoint
Education
Thunderbird 1996 — 1998
MIM, International Management
Ball State University 1991 — 1996
B. Arch, Architecture
Anthem 2005 - Present
Skills
Insurance
Education
Ball State University 2002 — 2005
M.A., Actuarial Science
Indiana University Bloomington 2000 — 2002
B.A., Mathematics
St. Joseph's College (IN) 1998 — 2000
Bishop Chatard High School 1994 — 1998
Anthem Blue Cross and Blue Shield April 2004 - Present
Anthem Blue Cross and Blue Shield 1996 - June 2007
Anthem November 2002 - March 2004
Anthem August 1998 - October 2002
Skills
Cross-functional Team..., Client Retention, Increasing Revenue, Team Building, Customer Service, Problem Solving, Strategic Planning, Team Leadership, Account Management, Customer Retention, Health Insurance, Healthcare, Insurance, Leadership, Management, New Business Development, Process Improvement, Sales, Sales Management, Selling, Health Savings Accounts
Education
Baldwin Wallace University 1982 — 1988
BA, Business
Randa Picard, LPC January 2009 - Present
Total Long Term Care 2009 - Present
Total Long Term Care 2009 - Present
Horizon Health EAP June 2005 - January 2009
Anthem December 2002 - June 2005
Education
Fielding Graduate University 1984 — 1988
ABD, PhD Clinical Psychology
Miami University 1969 — 1973
BS in Education, Elementary Ed
Arizona State University
Master (60Hrs), Counseling Psychology
Anthem RVP Provider Contracting and EngagementAnthem Blue Cross and Blue ShieldJuly 2012 - Present
Wellpoint, Inc. 2004 - July 2012
Education
Ashland University
MBA, Health Care Mgmt
WellPoint 2000 - 2006
Anthem 1996 - 2000
Anthem 1988 - 1996
Blue Cross Blue Shield of Indiana 1986 - 1988
Blue Cross Blue Shield of Indiana 1984 - 1986
Blue Cross Blue Shield of Indiana 1982 - 1984
Blue Cross Blue Shield of Indiana 1979 - 1982
Federal Reserve Bank of Chicago 1974 - 1979
Skills
Certified Project..., Data Analysis, Systems Integration, Information Management, Business Analysis, Requirements Analysis
Education
Ball State University
Bachelor of Science, Economics; Mathematical Economics
Luxottica Retail August 2005 - Present
Luxottica Retail August 2005 - April 2012
MediSync 2003 - 2005
FirstEnergy 2000 - 2003
MetroHealth Medical Center 1998 - 2000
Anthem 1993 - 1998
Skills
Business Analysis, Process Improvement, Leadership, Retail, Business Process..., Team Building, Vendor Management, Strategic Planning, Team Leadership, Customer Service, Project Management, Loss Prevention, Management
Education
Baldwin Wallace University 1996 — 1998
MBA, Business
Baldwin-Wallace College 1988 — 1991
Bachelor's degree, Business Administration and Management, General
Anthem October 2012 - Present
Anthem February 2009 - October 2012
WellPoint May 2004 - February 2009
Anthem Bluecross & Blueshield January 1997 - May 2004
Anthem Blue Cross Blue Shield June 1995 - January 1997
Blue Cross Blue Shield of Michigan November 1989 - June 1995
Skills
HIPAA, Health Insurance, SDLC, Process Improvement, Healthcare Information..., Program Management, Business Analysis, Visio, Medicare, Requirements Gathering, Healthcare, Managed Care, Medicaid, Vendor Management, Customer Service, Insurance, Data Analysis, Integration
Education
Baldwin Wallace University 2000 — 2006
Bacholer, Computer Science
Anthem June 2009 - Present
WellPoint 2010 - Present
Cognizant Technology Solutions April 2006 - March 2015
WellPoint June 2009 - June 2010
Independence Blue Cross March 2008 - May 2009
WellPoint July 2007 - March 2008
3M November 2006 - July 2007
Sri Krishna Engineering College January 2006 - March 2006
Skills
Data Warehousing, SDLC, Teradata, ETL, SAS, Business Objects, Outsourcing, WebFOCUS, Oracle SQL Developer, Mercury Test Tools, IBM Tivoli, Healthcare, Informatica, Databases, Unix, Requirements Analysis, Business Intelligence
Education
Anna University 2001 — 2005
Bachelor of Engineering (B.E.), Electronics and Communication
St. Joseph’s Anglo Indian Girls School, Trichy 1987 — 2000
Cognizant Technology Solutions March 2010 - Present
Blue Cross and Blue Shield January 2007 - March 2010
BCBS TX January 2006 - January 2007
Anthem October 2005 - December 2005
Skills
Healthcare Insurance..., MITA 3.0, Medicaid Managed Care, ICD-10, Clinical Analytics, Health Care Claims..., MS Project, Requirements Management, PeopleSoft, PMP
Education
Western Michigan University 2003 — 2005
MS, Paper and Imaging Science
B. M. S. College of Engineering 1996 — 2000
Engineering, Printing Technology
LSG Insurance Partners October 2008 - Present
Anthem October 2002 - October 2008
PS Consulting January 1998 - January 2001
Jackson January 1998 - December 1998
AIG January 1996 - January 1998
Skills
Employee Benefits, Marketing, Management, Business Planning, Health Insurance, Disability Insurance, Insurance, Underwriting, Benefits Administration, Account Management, Salesforce.com, HRIS, Brokers, Sales Management, Sales, Health Savings Accounts, Investments
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2003
MBA (Masters in Business Administration), Finance
Arizona State University, W. P. Carey School of Business 1992 — 1996
Bachelor of Science, Marketing
Arizona State University
Bachelor of Science (B.S.), Marketing
Kabafusion October 2010 - Present
Anthem August 2005 - December 2009
PacifiCare Health Systems 2001 - 2005
Great-West Life and Annuity Insurance Company 2000 - 2002
Cap Management Systems (Tenet) 2001 - 2001
Meridian Health Care Management 1998 - 2000
Skills
Provider Relations, Managed Care, Medicaid, Health Insurance, PPO, Network Development, Medicare, Healthcare Industry, Credentialing, HIPAA, Disease Management, Ancillary Contracting, HMO, Healthcare Management, Health Policy, Provider Contracting, Utilization Management, Healthcare Consulting, Physicians, Healthcare Information..., Physician Relations, Pharmacy Benefit..., Revenue Cycle, Home Infusion, Home Care, Medicare Part D, Medicaid Managed Care, Licensing
Education
Azusa Pacific University 1997 — 2000
Master of Arts, Organizational Management
Anthem October 1990 - December 2009
Wellpoint (Anthem) 1990 - 2009
Wellpoint (Anthem) 1990 - 2009
Anthem June 1998 - June 1999
Anthem April 1992 - June 1998
Anthem April 1992 - June 1998
Education
Averett University 1996 — 1997
MBA, Business
Stillman College 1982 — 1984
BS, Biology
Anthem, Inc. October 2013 - Present
Anthem September 2012 - October 2013
Anthem, Inc. February 2011 - September 2012
Fifth Third Bank 2010 - 2011
Montgomery County Sheriff's Office December 2008 - April 2009
Skills
Accounting, Process Improvement, Microsoft Excel, UAT Coordination, Account Reconciliation, Access, Financial Analysis, Accounts Receivable, Auditing, Financial Reporting, Internal Controls, PeopleSoft
Education
Austin Peay State University
Bachelor of Business Administration, Accounting
Austin Peay State University
Bachelor of Business Administration (B.B.A.), Accounting
PeQueUR Artistry September 2010 - Present
Ball State University January 2011 - May 2012
Anthem 2009 - 2010
Lab Support, a division of On Assignment 2007 - 2008
Skills
Biochemistry, Cell Culture, Protein Chemistry, Purification, Chromatography, Microscopy, Cell
Education
Barry University 2013 — 2014
Master of Science (MS), Biological and Biomedical Sciences
Ball State University 2003 — 2008
Bachelor of Science (BS), Biology and Pre-dental Preparation
Eli Lilly and Company May 2014 - Present
Eli Lilly and Company March 2013 - May 2014
Eli Lilly and Company August 1999 - February 2013
Walker Information June 1998 - September 1998
Anthem June 1996 - May 1998
AdminaStar Federal August 1992 - June 1996
Pearson Crahan and Fletcher Group Advertising May 1991 - August 1992
Skills
Pharmaceutical Industry, Cross-functional Team..., Marketing Communications, Marketing Operations, Print Production Process, Direct Mail, Pharmaceutical Sales, Global Marketing, Neurology, Management
Education
Ball State University 1987 — 1992
Bachelor of Science (B.S.), Communication, Journalism, and Related Programs
Baldwin & Lyons, Inc. August 2014 - Present
Biechele Royce Advisors November 2012 - August 2014
St. Vincent Health August 2010 - November 2012
WellPoint August 2004 - November 2009
American Funds November 2002 - August 2004
Epson America Inc. October 1999 - November 2002
Anthem May 1994 - October 1999
Purdue University March 1989 - May 1994
Stallard & Schuh, Inc. October 1986 - March 1989
Skills
Administrative..., Invoicing, Payroll, Outlook, Accounts Payable, Time Management, Budgets, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Accounting, Interviews, Teamwork, Purchasing
Education
Ball State University
Associate of Arts, Secretarial
Hendricks Regional Health
Medical Terminology
Indiana Institute of Technology
Bachelor of Science, Business Administration
Anthem August 2013 - Present
Indiana Farm Bureau Insurance May 2010 - July 2013
Ball State University January 2010 - May 2010
Bankers Conseco Life Insurance Company May 2009 - August 2009
Skills
Insurance, Property & Casualty..., General Insurance, Casualty, Liability, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access, Visual Basic, Business Objects, Quadrant, SAS, SPSS, Minitab, Actuarial Rate..., Actuarial Rate Filings, Actuarial Science, Actuarial Exams
Education
Ball State University 2008 — 2010
Master's degree, Actuarial Science
Indiana University Bloomington 2002 — 2006
Bachelor's degree, Statistics
Starbucks Coffee Company October 2005 - Present
STARBUCKS, INC October 2004 - Present
WELLPOINT, INC January 1998 - January 2005
Anthem January 1995 - January 1998
Anthem Blue Cross Blue Shield January 1995 - January 1998
Anthem Health Companies January 1995 - January 1995
Education
Ball State University
BS
Anthem December 2012 - Present
Anthem December 2000 - Present
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Internet, Inventory Control, Team Leadership, Teamwork, Multi Tasking, Insurance, Training, Data Entry, Leadership, Invoicing, Management, Sales, Access, Process Improvement, Customer Service, Call Centers
Education
Ashford University 2010 — 2014
Bachelor's Degree, Management Information Systems and Services, 3.57 GPA
Nyhart May 2012 - Present
Nyhart November 2003 - May 2012
Thomson Consumer Electronics November 1998 - November 2003
Anthem June 1996 - November 1998
Skills
Microsoft SQL Server, ASP.NET, C#, XML, SDLC
Education
Ball State University 1992 — 1996
B.S., Computer Science
Lexington Clinic June 2012 - Present
Pacific Pulmonary Services February 2011 - June 2012
Neace Lukens August 2009 - February 2010
Xerox/ACS 2010 - 2010
Anthem February 2002 - July 2009
Gold Chip Insurance March 2000 - March 2001
Bluegrass Family Health April 1996 - March 2000
Skills
Team Building, Employee Benefits, Customer Service, Management, Insurance, Leadership, Public Speaking, Sales Operations, Analysis
Education
The Medical of Institue of Kentucky 2010 — 2011
Medical Billing and Coding, National Healthcare Association Certification
Radford University 1982 — 1984
MS, Counseling
Asbury College 1978 — 1982
BS, Social Science
Norfolk Southern October 2011 - Present
Norfolk Southern August 2006 - October 2011
Anthem July 2000 - August 2006
Skills
Internal Audit, IT Audit, Internal Controls, Auditing, Risk Assessment, Sarbanes-Oxley Act, Sarbanes-Oxley, SAP, Process Improvement, Risk Management, Financial Reporting, GAAP, Financial Analysis, Business Process..., Accounting, Financial Accounting, Microsoft Excel, Leadership, Customer Service, Microsoft Office, Microsoft Word, Logistics
Education
Averett University 2003 — 2005
Master of Business Administration (M.B.A.)
Virginia Tech 1997 — 2000
Bachelor of Science (B.S.), Psychology
Hobart High School 1991 — 1995
Anthem IT SpecialistAnthemNovember 2013 - Present
Skills
Employee Benefits, Insurance, Health Insurance, Medicare, Claim, Health Savings Accounts, Life Insurance, Disability Insurance, Underwriting, Managed Care, Term Life Insurance, Claims Management, Long-term Care, Workers Compensation, Brokers
Education
Arapahoe Community College
Associate’s Degree
Chesterfield County Public Schools August 2013 - Present
Anthem July 1999 - Present
Bank of America January 1997 - July 1998
Skills
Customer Service, Enrolling and Billing, Instructors
Education
Ashford University 2011 — 2012
Masters of Education, Special Education
Ashford University 2009 — 2011
Bachelor of Arts, 3.5
Acosta Sales & Marketing March 2015 - Present
Time Warner Cable August 2010 - February 2015
Time Warner Cable July 2009 - July 2010
Anthem April 2003 - December 2008
Anthem November 2001 - March 2003
Globe Business Resources January 2000 - January 2001
Education
Ashford University 2012 — 2013
Master of Arts (M.A.), Education
Ashford University
Bachelor of Arts, Organizational Management
Brown & Brown Insurance October 2014 - Present
Anthem August 2012 - October 2014
Anthem May 1997 - July 2012
Skills
Disability Insurance, Managed Care, Term Life Insurance, Customer Retention, Underwriting
Education
Ball State University
Anthem January 2009 - Present
Skills
Health Insurance, Account Management, Disability Insurance, Insurance, Health Savings Accounts, Customer Retention, Employee Benefits, Cold Calling, Sales, Medicare, Sales Presentations, Strategic Planning, Term Life Insurance, Managed Care, Brokers, Life Insurance
Education
Averett University
Graham High School
Graham High School
NCAA December 2014 - Present
NCAA January 2013 - Present
Perry Township Education Foundation November 2007 - June 2010
NCAA March 1999 - October 2007
Anthem 1993 - 1999
Skills
Event Planning
Education
Ball State University 2014 — 2015
Graduate Certificate, Public Relations: Education Communications
Ball State University
Completed coursework for Master's Degree, Public Relations
Franklin College, Franklin Indiana
Bachelor's degree, Journalism and English
Anthem 1984 - Present
Indianapolis Motor Sp 1988 - 2013
Motorola 1980 - 1984
US Navy 1969 - 1978
Skills
SDLC, Claim, Business Analysis, Requirements Gathering, Data Warehousing, DB2, SharePoint, Business Requirements, Requirements Analysis, SOA, Informatica
Education
Ball State University 1978 — 1980
Bachelor of Science (BS), Business Administration and Management, General
Golden Gate University 1975 — 1978
Associate of Arts (AA), Business Administration and Management, General
Anthem December 2006 - Present
M-Plan August 1996 - April 2005
Anthem March 1991 - August 1996
Skills
Quality Improvement, Utilization Management, Medicare, Health Insurance, Medicaid, Health Policy, Managed Care, Data Analysis, NCQA
Education
IU School Of Medicine
Master of Public Health (MPH), Epidemiology
Ball State University
BSN, Registered Nursing/Registered Nurse
Community Health Network October 2012 - Present
Anthem February 2008 - October 2012
Education
Ball State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
USA Funds March 2015 - Present
OfficeTeam December 2012 - Present
CNO Financial Group February 2008 - August 2012
Sallie Mae February 2007 - February 2008
Charles Schwab April 2006 - December 2006
Anthem December 2002 - April 2006
United Airlines January 1999 - January 2003
Skills
Customer Service, Sales
Education
Ball State University 1995 — 1998
Bachelor of Science (B.S.), Legal Assistant/Paralegal
Indiana State University 1993 — 1995
Center in the Square November 2013 - Present
Anthem June 2013 - October 2013
Old Navy October 2012 - February 2013
Charlotte Russe March 2009 - August 2011
Skills
Customer Service, Typing, Adaptability, Multi Tasking
Education
Art Institute of Pittsburgh 2013 — 2016
N.A, Interior Design
Virginia Western Community College 2012 — 2013
N/A, General Studies
Anthem July 2014 - Present
DaVita August 2012 - July 2014
UnitedHealth Group October 2010 - August 2012
Health Services Coalition April 2008 - October 2010
American Benefit Plan Administrators, Inc. April 2004 - April 2008
Skills
Insurance, Health Insurance, Medicare, Employee Benefits, Claims Management, Process Improvement, Risk Management, Business Analysis, Brokers, Managed Care
Education
University of Nevada-Las Vegas 2006 — 2008
MBA, Finance, General
Austin College 1995 — 1999
BA, Mathematics