Experience
Chaparral Medical Group  September 2011 - Present
Bank America Corporate Home Loans Division   July 2008 - October 2010
Capital One Auto Finance   January 2008 - July 2008
HSBC  October 2006 - January 2008
IGS Nevada   September 2004 - October 2006
Defense Commissary Agency  August 1994 - April 2004

Skills
Healthcare, Patient Education, Pediatrics, EMR, Nursing, CPR Certified, Healthcare Management, Clinical Research, Hospitals, Medical Terminology, Phlebotomy, BLS, Vital Signs, EKG, Medicine, Inpatient, HIPAA, Public Health, ACLS, Medical Records

Education
San Joaquin Valley College-Rancho Cucamonga   2010 — 2011
Associate's degree, Medical/Clinical Assistant

Centro Escolar University   1986 — 1989
Associate's degree, Registered Nursing/Registered Nurse

Experience
Gateway One Lending & Finance  April 2014 - Present
Santander Consumer USA  June 2008 - March 2014
Capital One Auto Finance   January 2006 - February 2008
Onyx Acceptance Corporation  April 2004 - January 2006
Enterprise Rent-A-Car  June 2000 - March 2004

Skills
Relationship Management, Credit, Sales Management, Account Management, Sales, New Business Development, Loans, Finance, Customer Satisfaction, Team Building, Team Leadership, Training, Credit Analysis, Credit Risk, Banking, Customer Service, Management, Profit, Sales Operations, Consumer Lending, Salesforce.com, Leadership, Negotiation, Customer Retention, Call Centers, Marketing, Forecasting, Risk Management, Loss Mitigation, Coaching, B2B, Sales Presentations, Outlook, Microsoft Excel, Employee Training

Education
California State University-Sacramento   1998 — 2000
Bachelor's Degree, Organizational Communication, General

San Joaquin Delta College   1996 — 1998
Associate's Degree, General Education

Experience
Bank of Oklahoma  May 2015 - Present
Capital One Auto Finance   February 2013 - May 2015
Flooring Expressions (personal family business)   November 2011 - February 2013
Care ATC   January 2007 - November 2011

Skills
Lean Operations, Lean Manufacturing, Lean Management, Lean Tools, Lean Transformation, Lean Software..., Lean Thinking, Operations Management, Management Consulting, Project Management, Microsoft Office, Purchasing, Leadership Development, Network Administration, Network Security, Kaizen, 5S, PDCA, Six Sigma, CompTIA A+ Certification, Change Management, Customer Service, Healthcare, Process Improvement, Management, Coaching, Team Building, Training

Education
Columbia College   2014 — 2016
Bachelor's Degree, Business Administration and Management, General, 4.0

Tulsa Community College   2005 — 2007
Associate's degree, Computer Science

Experience
AmerisourceBergen  January 2015 - Present
Experian Consumer Services  2009 - 2014
Capital One Auto Finance   2004 - 2008

Skills
Customer Experience, Program Management, Customer Retention, Call Centers, Analytics, Customer Satisfaction, Customer Acquisition, Leadership, Management, E-commerce, Email Marketing, Web Analytics, Process Design &..., Project Management, Vendor Relationship..., Training Program..., Strategic Communications, Process Improvement, Cross-functional Team..., CRM, Strategy, Vendor Management

Education
California State University-Fullerton   2002 — 2004
Master's Degree, Psychology, 4.0

California State University-Fullerton   2000 — 2002
Bachelor's Degree, Psychology, 3.7

Experience
AXS TV Network   January 2013 - Present
Capital One Auto Finance   September 2012 - January 2013
Universal Music Publishing  June 2010 - May 2012
Music Reports Inc  December 2009 - June 2010
Universal Music Publishing  May 2009 - August 2009

Skills
Music Licensing, Television, Entertainment, Music Publishing, Music, Music Industry, Record Labels, Film, Music Production, Recording, Singing, Facebook, Editing, Licensing, Songwriting, Copyright Law, Composition, Royalties, Audio Engineering, Social Media, Event Planning, Social Networking, Publicity, Microsoft Word, Acquisitions

Education
Southwestern Law School   2015 — 2019
Juris Doctor (J.D.), Entertainment and Media Law

California State University-Northridge   2005 — 2009
Bachelor of Arts (B.A.), Music Industry Studies

Experience
Capital One Auto Finance   August 2015 - Present
Target  May 2013 - Present
Target  February 2010 - May 2013
Target  July 2005 - February 2010
Target  June 2004 - August 2004

Skills
Training & Development, Mentoring, Retail, Team Motivator, Merchandising, Hiring, Scheduling, Employee Training, Customer Service

Education
Clemson University - College of Business and Behavioral Science   2001 — 2005
Bachelor of Science, Marketing

Experience
American Heart Association American Stroke Association  April 2014 - Present
American Eagle Outfitters  March 2014 - Present
Iconic Publishing   January 2009 - Present
Capital One Auto Finance   March 2012 - September 2012
Capital One Auto Finance   June 2009 - March 2012
The CMI Group, Inc.   2011 - 2012
The CMI Group, Inc.   2011 - 2012
Unlimited Enterprises Cleaning Co.   2007 - 2010
RealPage Inc.  April 2008 - April 2009
Blockbuster  June 2007 - April 2008

Skills
Oracle, Sprinklr (Social Media), Google Analytics, SEO, Training, Siebel, Management, Business Process, Call Centers, Microsoft Office, Customer Service, Leadership, Customer Satisfaction, Sales, Performance Management, Strategy, Retail, Technical Support, Team Leadership, Negotiation, Social Networking, Process Improvement, Quality Assurance, Interviews, Lexis Nexis, OneSite, Rent Roll, Credit Scoring, Credit Risk, Loan Modifications, Outlook, Insurance, Strategic Planning, Microsoft Excel, Coaching, PowerPoint, Testing, Portfolio Management, Hiring, Microsoft Word, Lacerte

Education
Collin County Community College   2005 — 2007
Associate's degree, Business

Newman Smith High School   1999 — 2003
High School Diploma, 3.4

Experience
Community Care College  October 2013 - Present
Allstate  January 2012 - November 2013
Capital One Auto Finance   October 2008 - August 2010

Skills
Advertising, Promotions, Customer Service Manual, Sales, writing longer papers, presenting a correct..., understanding critical..., Recognizing my faults..., Writing a dialogue, Learnign the difference..., Budgeting, Listing Business Laws, Identifying four..., Comparing Rules and..., Understanding Notable...

Education
Community Care College   2013 — 2015
Health Care Administration

Tulsa Community College   2010 — 2013

Experience
Chrysler Capital  January 2014 - Present
Santander Consumer Finance  December 2005 - Present
Capital One Auto Finance   January 2004 - December 2005
GE CONSUMER FINANCE  January 2004 - March 2005

Skills
Credit, Funding, Customer Service, Compliance, Risk Management, Business Analysis, Microsoft Excel, Outlook, Analysis, Finance, Sales, Call Centers, Management, Portfolio Management, Training, Underwriting, Credit Analysis, Insurance, Credit Risk, Loans, Banking, Financial Analysis, Consumer Lending, Forecasting, Loss Mitigation, Mortgage Lending, Relationship Management, Loan Servicing, Financial Services, Process Improvement, Corporate Finance, Access

Education
Collin County Community College   2004 — 2006
Paralegal

Universidad de Guadalajara   1987 — 1991

Experience
Barclays  November 2014 - Present
CCS Holdings  July 2013 - August 2014
ADT  January 2013 - June 2013
Catholic Charities USA  February 2013 - May 2013
Capital One Auto Finance   June 2012 - October 2012
Torchmark Corporation  2011 - 2012
University of North Texas Career Center  August 2010 - August 2011

Skills
Microsoft Office, Customer Service, English, Research, Outlook, Teaching, Public Speaking, Editing, Social Media, Public Relations, Teamwork, Foreign Policy, Data Entry, PowerPoint, Social Networking

Education
University of North Texas   2009 — 2012
Bachelor's degree, International Relations and Affairs

Cedar Valley College   2007 — 2009
General Studies

Experience
Lifetouch Church Directories and Portraits  September 2015 - Present
Who Loves the Sun   February 2014 - July 2015
Capital One Auto Finance   June 2007 - June 2012
GC Services  July 2005 - September 2006

Skills
Writing, Entertainment Industry, Music Industry, Talent Booking, Concert Production, Event Management, Event Planning, Stage Management, Acting, Directing, Film Production, Video Production, Video Editing, Creative Writing, Songwriting, Social Media, Mac, Sellers, Negotiation, Product Complaints, New Hire Training, Hospitality Industry, Promotions, Networking, Leadership, Team Building, Cash Handling Experience, Payment Card Processing, Transaction Management, Store Operations, Customer Service, Appointment Scheduling, Account Reconciliation, Multi-line Phone, 10 Key, Organization, Windows, Microsoft Office, Data Entry, 55+ wpm, Records Management, Merchandising & Stocking, Loss Mitigation, Voiceovers, Client Services, Contract Negotiation, Customer Support, On-air Hosting, Pre-production

Education
University of North Texas   2014 — 2015
Bachelor's Degree, Radio, Television, and Film, 3.67

Collin County Community College   2011 — 2013
Associate's degree, Liberal Arts

Experience
Capital One Auto Finance   October 2014 - Present
Capital One  September 2013 - October 2014
White Rhino Trading   2012 - 2013
Logista Capital   2010 - 2012
Louis Dreyfus Highbridge Energy  2007 - 2009
Bunge  2006 - 2006
Capital One  2000 - 2005
Cutler Group, LP  1999 - 2000

Skills
Options, Commodity Markets, Financial Modeling, Strategy, Analysis, Proprietary Trading, Management, Market Making, Energy Derivatives, Credit Risk, Energy Industry, Credit Cards, Digital Marketing, Digital Strategy, Web Analytics, Business Analytics, Omniture, Loan Servicing, Mortgage Lending, Car Loans, Multivariate Testing, Usability Testing

Education
Columbia University - Columbia Business School   2005 — 2007
Master of Business Administration (MBA)

Northwestern University   1995 — 1999
Bachelor of Arts (B.A.), Economics

Experience
FSSI - Financial Statement Services Inc.  July 2014 - Present
Sharp Business Systems  June 2011 - July 2014
Terminix  December 2009 - May 2011
Citi  July 2006 - May 2009
Capital One Auto Finance   April 2003 - July 2006
Onyx Acceptance Corporation  August 1996 - August 2002

Skills
Account Management, Team Building, Relationship Management, Business Development, Recruiting, Change Management, Selling Skills, Goal Oriented, Sales Management, Credit, New Business Development, Sales, Coaching, Cold Calling, Sales Process, Strategic Planning, Profit, Sales Operations, Customer Service, Negotiation, Customer Retention, B2B, Operations Management, Salesforce.com, Selling, Leadership, Management, CRM, Training, Budgets, Strategic Partnerships, Marketing Strategy, Direct Sales, Finance, Strategy, Customer Satisfaction, Banking, Team Leadership, Marketing, Credit Analysis, Business Planning, Sales Presentations

Education
California State University-San Bernardino - College of Business and Public Administration   1992 — 1996
Bachelor of Arts (B.A.), Finance, General

Experience
Imprimis (Harley Davison Financial Service)   January 2012 - November 2012
EFA Processing   May 2009 - December 2010
CarMax  April 2009 - April 2010
Capital One Auto Finance   April 2003 - May 2009
Allied Security  June 2001 - April 2003
US Navy  May 1996 - May 2001

Skills
Call Center, Billing, Customer Service, PowerPoint, Excel, Word, Microsoft Office, Problem Solving, Customer Relations, Supervisory Skills, Windows, Negotiation, Microsoft Excel, Leadership, Customer Satisfaction, Human Resources, Invoicing, Microsoft Word, Outlook, Time Management

Education
Columbia College
Degree: B.A. Degree, Psychology

Experience
GT Asset Management, L.L.C.   February 2010 - Present
Capital One Auto Finance   2005 - 2006

Skills
Management, Strategic Planning, Business Development, Business Strategy, New Business Development, Team Building, Customer Service, Business Planning, Leadership, Start-ups, Entrepreneurship, Small Business

Education
Colorado Technical University-Online   2011 — 2014
Bachelor of Science (BS), Accounting, 3.96

Tulane University   2000 — 2001
College Credits, Molecular Biology

Our Lady of Holy Cross College

Experience
Courtroom Sciences, Inc.   January 2015 - Present
Thomson Reuters  April 2014 - December 2014
Capital One Auto Finance   December 2013 - February 2014
Disneyland Resort  January 2011 - August 2011
Blockbuster  May 2009 - December 2010

Skills
Customer Experience, Troubleshooting, Teamwork, Team Leadership, Leadership, Management, Sales, Training, Retail, Inventory Management, Marketing, Customer Service, Merchandising, Time Management, Customer Satisfaction, Data Entry, PowerPoint, Basic HTML

Education
University of North Texas   2011 — 2013
Bachelor of Business Administration (BBA), Marketing

University of North Texas   2011 — 2013
Certificate, E-Commerce/Electronic Commerce

Collin County Community College   2007 — 2010
Associate of Arts (AA), Business Administration and Management, General

Experience
U.S. Department of Labor (ORI Contract)   September 2014 - Present
Experian  January 2014 - September 2014
Experian  August 2013 - January 2014
Capital One  March 2012 - July 2013
Capital One Mortgage  January 2010 - March 2012
Capital One Auto Finance   April 2009 - January 2010

Skills
Team Building, Loan Processing, Public Relations, Marketing Communications, Leadership, Creative Problem Solving, Teaching, Customer Service, Community Outreach, Volunteering, Modeling, Credit, Risk Management, Loans, Finance, Mortgage Lending

Education
University of North Texas   2007 — 2011
Bachelor's degree, Journalism/Public Relations- Minor in Business

Collin County Community College   2004 — 2007
Associate of Arts (AA), General Studies

Experience
California Western School of Law  February 2015 - Present
California Western School of Law  September 2014 - Present
UC San Diego Extension  September 2014 - Present
Solo Practice University  February 2012 - Present
Rábago Business & Tax Law, APC   November 2009 - Present
PricewaterhouseCoopers  June 2008 - February 2009
Wolfish & Newman, P.C.   August 2006 - December 2006
San Diego Repertory Theatre  November 2002 - July 2004
Capital One Auto Finance   March 1999 - September 2002
Casual Corner Group, Inc.   1996 - 1999

Skills
Tax Law, Tax, International Tax, Corporate Tax, Small Business, Restructuring, Corporate Law, Business Formation, Legal Writing, LLC, Legal Research, State Tax, Tax Advisory, Public Speaking, Westlaw, Business Transactions, Consulting, Strategic Planning, Due Diligence, Budgets, Legal Advice, Microsoft Excel, Recruiting, Strategic Financial..., Corporate Governance, Nonprofits, Financial Analysis, Accounting, Income Tax, Insurance, Tax Preparation, Tax Research, Tax Accounting, Succession Planning, Mergers, Finance, Start-ups, Financial Services, Partnership Taxation

Education
Northwestern University School of Law   2007 — 2008
Master of Laws (LL.M.), Taxation

California Western School of Law   2004 — 2007
Juris Doctor (J.D.)

Ohio University   1991 — 1995
B.S., Interpersonal Communication

Experience
Capital One Auto Finance   March 2007 - Present
Cingular Wireless  September 2005 - March 2007
Williams Communications  October 2000 - November 2003
WorldCom  December 1998 - November 2003
WilTel Communications  December 1998 - November 2003

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, MS Project, PowerPoint, Visio, Visual Basic, Management Consulting, Consulting, Strategic Consulting, Process Consulting, Training, Training Delivery, Instructor-led Training, Hands-on Training, Communication Training, Trainers, Train the Trainer, Certified Trainer, Leadership Trainer, Experienced Trainer, Train the Trainer..., Dynamic Trainer, Train the Trainer..., Learning Management, Organizational Learning, User Documentation, New Hire Orientations, New Hire Training, New Hires, New Hire Programs, New Hire Processes, Mentoring New Hires, Technical Writing, Creative Writing, Speech Writing, Call Centers, Customer Service, Outsourcing, Leadership, Vendor Management, Team Building, Management, Process Improvement, Risk Management, Project Management, Team Leadership, Coaching, Banking, Finance

Education
Collin County Community College   2015 — 2020
Bachelor of Business Administration (BBA), Business Administration and Management, General

Oklahoma State University   2006 — 2012
Business Administration and Management, General

Tulsa Community College   1994 — 2012

Experience
Capital One Auto Finance   March 2012 - Present
Capital One Auto Finance   June 2009 - Present
Capital One Auto Finance   June 2009 - August 2010
Hertz Equipment Rental  August 2008 - March 2009
RSC Equipment Rental  August 2007 - June 2008

Skills
Sales, Communication, Budget, encouraging others, Goal Oriented, Goal Setting, Knowledge Base, Listening to customers, Solution Focused, Motivated self-starter, Strategic Planning, Result Oriented, Achieving Results, Screening, Team-oriented, Team Building, Teamwork

Education
Coastal Carolina University
Bachelor of Science, Business Administration – Marketing

Experience
Sabre Airline Solutions  July 2013 - Present
Hypnosis Home Office   January 2000 - Present
Harley Davidson financial services  October 2012 - June 2013
Harley-Davidson Financial Services  April 2011 - October 2012
Southwest Airlines  February 2009 - March 2011
Hotels.com  October 2008 - February 2009
Capgemini  December 2006 - September 2008
Capital One Auto Finance   July 2006 - December 2006
Cap Gemini Ernst & Young  April 1998 - July 2006

Skills
Quality Center, Telecommunications, SDLC, Networking, Oracle, Data Warehousing, QTP, Testing, Project Management, Windows Server, Test Management, Microsoft SQL Server, Test Planning, Integration, ETL, Performance Testing, Requirements Analysis, Management, Business Intelligence, SQL, Business Analysis, User Acceptance Testing, Quality Assurance, Manual Testing, Team Leadership, Requirements Gathering, Test Cases

Education
Cleveland State University   1982 — 1987
Bachelor of Arts (B.A.), Marketing

The Ohio State University   1982 — 1983

Experience
NoWait, Inc.   April 2015 - Present
NoWait, Inc.   August 2014 - April 2015
Software Engineering Institute  May 2013 - August 2014
Expedient  August 2009 - April 2013
Capital One Auto Finance   October 2008 - July 2009
Capital One Auto Finance   June 2008 - October 2008
Carnegie Mellon University  January 2008 - May 2008
GE Plastics  June 2007 - August 2007
Giant Eagle  November 2006 - June 2007
Giant Eagle  June 2004 - November 2006

Skills
SQL, Python, MySQL, Hadoop, Relational Databases, PL/SQL, MongoDB, Git, R, Database Administration, Java, Perl, SAS

Education
Carnegie Mellon University   2014 — 2016
Master’s Degree, Information Technology, Business Intelligence and Data Analytics

Carnegie Mellon University   2004 — 2008
Bachelor of Science (BS), Business Administration

Experience
Capital One Auto Finance   March 2012 - Present
AT&T  February 2011 - 2012
Bank of America  July 2008 - 2010

Skills
Sales Presentations, Sales, Customer Satisfaction, Customer Service, Android, Brochures, Consulting, Microsoft Excel, Graphic Design, Graphics, 10 Key, Loans, Microsoft Office, Microsoft Word, Social Media, Mac, Social Networking, Networking, PowerPoint, Promotions, Sports, Youth Mentoring, Youth Ministry, Youth Work

Education
Midwestern State University   2006 — 2012
Marketing / Sports and Entertainment

Collin County Community College
Marketing

coppell high school

Experience
F5 Networks  April 2012 - Present
Epicor Software Corp  April 2011 - April 2012
MySpace, Inc.   June 2007 - March 2011
Capital One Auto Finance   April 2005 - June 2007
Siemens Business Services  August 2001 - April 2005
Acutech Network Services   July 1998 - April 2001

Skills
Active Directory, DNS, Data Center, VMware, Disaster Recovery, Virtualization, Microsoft Exchange, Networking, Security, VMware ESX, TCP/IP, Servers, System Administration, Infrastructure, Hardware, Windows Server, Firewalls, Cloud Computing, Troubleshooting, Information Security, High Availability

Education
California State University-Long Beach   2001 — 2006
Bachelors, Criminal Justice

Fullerton College
Associates, Business Administration

Experience
Capital One Auto Finance   May 2011 - Present
LexisNexis  May 2009 - May 2011
JPMorgan Chase  March 1999 - May 2009
Citibank  March 1988 - January 1999
Drexel Burnham Lambert  February 1987 - March 1988
E.F.Hutton   November 1985 - January 1987

Skills
SDLC, Vendor Management, Program Management, Business Process..., Software Project..., Process Improvement, Management, Project Management, Risk Management, Leadership, Software Development, Analysis, Six Sigma, Testing, Training, User Acceptance Testing, Business Analysis, Requirements Analysis, PMO, Budgets, Service Delivery, Finance, Negotiation, Project Delivery, Portfolio Management, ASP, Information Technology, Financial Services, Agile Methodologies, Business Requirements

Education
City University of New York-Brooklyn College   1982 — 1985
B.S., Computer Science

Experience
International City Mortgage  December 2014 - Present
Winning Agent Enterprises   November 2014 - Present
Wells Fargo  November 2008 - December 2014
HSBC  April 2004 - October 2008
Capital One Auto Finance   April 2000 - May 2004
Enterprise Car Sales  June 1994 - April 2000

Skills
Business Development, Leadership, Sales, Management, Sales Operations, Account Management, Strategic Planning, Operations Management, Sales Management, Portfolio Management, Social Media Marketing, Web Design, E-commerce SEO, Social Media Advertising, Social Media Integration, Financial Analysis, Growth Hacking, Market Research, Product Management, Strategic Consulting, Team Leadership, Marketing, B2B, E-commerce, Customer Retention, Budgets, Team Management, Credit, Banking, Loans, Relationship Management, Finance, Team Building, Customer Service, Mortgage Lending, Financial Services, Process Improvement, Credit Analysis, Underwriting, Advertising, Loan Origination, Negotiation, Strategy, Thought Leadership, WordPress, Membership Systems, Teaching Adults, Employee Training, Business Coaching, Executive Coaching

Education
City University of New York-Brooklyn College   1989 — 1994
BA, Communications

Experience
Concentra  March 2014 - Present
Van Tuyl Group, Inc.   September 2013 - March 2014
Capital One Auto Finance   June 2011 - September 2013
Capital One Auto Finance   September 2009 - July 2011

Skills
Banking, Credit, Portfolio Management, Retail Banking, Investments, Financial Risk, Cross Selling, Refinance, Customer Service, Cash Management, Strategic Planning, Microsoft Excel, Risk Management, Loans, Consumer Lending, Training, Lines Of Credit, Credit Cards, AML, Process Improvement, Relationship Management, Call Centers, Funding, Loan Servicing, Mortgage Lending, Management, Leadership, Sales, Team Building, Customer Satisfaction, Team Leadership, Sales Management, Customer Retention, Coaching, CRM, Sales Operations, Sales Process, Account Management, Social Media

Education
University of North Texas   2009 — 2011
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General

Cisco College   2007 — 2009
Associate of Arts and Sciences (A.A.S.), Business/Corporate Communications

Texas Tech University   2006 — 2007

Experience
Capital One Auto Finance   August 2013 - Present
Wells Fargo  March 2009 - August 2013

Education
California State University-Dominguez Hills   2006 — 2008
Finance, General, 3.5 GPA

Experience
Capital One Auto Finance   June 2011 - Present
Consumer Portfolio Services  April 2006 - August 2008
Public Storage  April 2001 - April 2007

Education
Mt. San Antonio College   2000 — 2002
none, General

Cal Poly Pomona   1995 — 2000
Did not finish, Buisness -Marketing

Experience
Spacelabs Healthcare  November 2012 - Present
Baylor Health Care System  May 2012 - August 2012
Eltek AS  November 2009 - February 2010
Buchanan Technologies  December 2007 - November 2009
Capital One Auto Finance   2005 - 2007
Santander Consumer USA Inc.  2004 - 2005

Skills
Troubleshooting, Active Directory, Windows 7, Software Installation, SAN Volume Controller, Windows XP Pro, Medical Devices, Virtualization, Avaya IP Telephony, Electronics, Testing, Microsoft Office, Cisco Technologies, Medical Imaging, TCP/IP, DHCP, Technical Support, Customer Satisfaction, VMware, Maintenance & Repair, Healthcare, Wireless Networking, Program Management, Healthcare Information..., Windows, Networking, Hardware

Education
Texas State Technical College Waco   2010 — 2012
Associate of Science (A.S.), Biomedical Technology/Technician, 3.8

Collin County Community College   2004 — 2005
N/A, Associate of Science

Experience
Capital One Auto Finance   December 2014 - Present
Cycle Gear Inc.  February 2014 - November 2014

Education
Columbus State Community College
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant

Experience
Capital One Auto Finance   July 2015 - Present
Uline  March 2014 - June 2015
Wells Fargo  May 2011 - March 2014
City of Corona Redevelopment Agency   January 2011 - May 2011

Skills
Sales, Budgets, Finance, Leadership, Program Management, Sales Management, Customer Service, Public Relations, Training, Small Business, Financial Analysis, Risk Management, Management, Policy, Forecasting, Accounting, Banking

Education
California Baptist University   2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Riverside Community College   2006 — 2009
Associate of Arts (A.A.), Humanities/Humanistic Studies

Experience
Amazon  March 2011 - Present
Capital One  June 2009 - March 2011
Capital One  August 2008 - June 2009
Capital One Auto Finance   March 2007 - August 2008
Capital One Auto Finance   August 2005 - March 2007
Capital One Auto Finance   March 2001 - August 2005
Capital One Auto Finance   September 1999 - March 2001
Robert Half  April 1999 - September 1999
TEKsystems  August 1996 - January 1999

Skills
Vendor Management, Risk Management, Process Improvement, Business Analysis, Analytics, Financial Services, Project Management, Operations Management, Competitive Analysis, Change Management, Leadership, Banking, Finance, Forecasting, Strategy, Loans, Customer Experience, Program Management, Cross-functional Team..., Portfolio Management, Business Process, Call Centers, Analysis, Credit, Business Strategy, Mergers & Acquisitions, Budgets, Integration, Management

Education
Southern Methodist University - Cox School of Business   2000 — 2003
MBA, Finance

Centre College   1992 — 1996
B.S., Psychology

Experience
Robert half - office team  September 2015 - Present
Zenith Education Group  June 2010 - June 2015
A Plus Accounting, Tax, and Bookkeeping services   July 2013 - January 2014
Nationwide Auto Finance, LLC.   November 2007 - December 2009
Capital One Auto Finance   January 1998 - May 2007

Skills
Marketing Communications, Typing, Data Entry, Phone Skills, Administrative..., Customer Service, Bulk Mailing, Notary Public, Invoicing, Billing Process, Inventory Management, Purchasing, Sales Order Processing, Cashiering, Loan Servicing, Titling, Returns, Access, Spreadsheets, Accounting, 10 Key, Accounts Receivable, Accounts Payable, PeopleSoft, Payroll, Outlook, Microsoft Office 2007, Inventory, Records Management, Office Equipment, Critical Thinking, Fax, Teamwork, Microsoft Office, Microsoft Excel, Analysis, PowerPoint, Research, Financial Analysis

Education
Colorado Technical University   2013 — 2015
Masters of Business Administration, Accounting

Colorado Technical University-Online   2009 — 2012
Bachelor of Science (BS), Accounting

Colorado Technical University-Online   2007 — 2009
Associate of Science (AS), Accounting

Experience
RGS Realty   October 2004 - August 2015
Capital One Auto Finance   September 2014 - February 2015
Stephenson Oil & GAS   2003 - 2005
Stanton Financial   June 2000 - January 2003
GMAC  January 1983 - July 2000

Skills
Call Centers, Credit, Financial Services, Account Management, Customer Retention, Customer Satisfaction, Executive Management, Mortgage Lending, Loans, Credit Cards, Portfolio Management, Banking, Credit Analysis, Relationship Management, Customer Service, Credit Risk, Risk Management, Mortgage Banking, Finance, Loss Mitigation, Accurint, FIELD REP, Multi Tasking, Teamwork, Competitive, Profit, Professional Services, Professional Experience, Skip Tracing, Team Building, Microsoft Office, Negotiation, Team Leadership, Process Improvement, Microsoft Excel, Financial Analysis, Management

Education
Collin County Community College   2014 — 2016
MEDICAL TERMINOLOGY, COMPUTER CLASSES TO KEEP COMPETITIVE AND FOR PROFESSIONAL GROWTH

PLANO SENIOR HIGH   1974 — 1977
HS Diploma

Experience
Capital One  July 2014 - Present
Capital One Auto Finance   2011 - Present
Capital One Auto Finance   2006 - 2008

Education
Cal Poly San Luis Obispo   1998 — 2002
B.S., Business, Marketing

Experience
Braemar LLC   May 2015 - Present
Hospira  May 2009 - April 2015
i365   July 2008 - May 2009
SenDx medical   October 2006 - June 2008
i365   2008 - 2008
Mitchell1  2005 - 2006
Metracor Technologies   2004 - 2005
Capital One Auto Finance   2004 - 2005
eHelp  2003 - 2004
Predicate Logic  1996 - 2001

Skills
OSE, TogetherSoft, IBM DOORS, MatrixOne, FMECA, Agile Methodologies, C++, Visual C++, C#, Windows, Scrum, Multi-threaded..., Object Oriented Design, Object Oriented Modeling, Finite State Machines, Software Development, Software Documentation, Software Engineering, Embedded Software, Debugging, Configuration Management, Perforce, PVCS, RCS, Visio, Microsoft Word, Microsoft Project, Real Time, Medical Devices, Consumer Products, Microsoft SQL Server, SQL, Relational Databases, OOAD, Firebird, GNU Make, Batch Files, Shell Scripting, Unix, Visual Sourcesafe, Optimizations, JTAG, Microsoft Excel, PowerPoint, Wikis, SharePoint, MS Project, SDLC, Design Control, Programming

Education
Chapman University   1979 — 1981
Bachelor of Science (B.S.), Computer Science

Experience
PNC  January 2015 - Present
Comcast Spotlight  December 2013 - January 2015
Independent Consultant  September 2009 - December 2013
Capital One Auto Finance   2002 - 2003
Jenny Craig  2000 - 2002
Cohen Latino Communications   1996 - 2000
La Agencia de Orcí & Asociados   1992 - 1996
Adweek  1991 - 1992

Skills
Marketing Communications, Mobile Marketing, Creative Direction, Digital Marketing, Lead Generation, Online Advertising, Marketing Management, Strategic Planning, Public Relations, Social Media, Web Analytics, Market Research, Account Management, Customer Acquisition, Social Media Marketing, Brand Management, Website Development, Project Management, Customer Retention, Hispanic Market, Multicultural, Advertising Management, Broadcast Media Sales, Media Strategy, Campaign Strategies, Google Analytics, Google Adwords, SEO, Behavioral Targeting, Broadcast Television, Community Engagement, Website Promotion, Online Lead Generation, Ethnic Media, US Hispanic Market, Consumer Marketing, Consumer Behaviour, Consumer Products, Consumer Health..., Direct Sales, Sales Presentations, Conversion Optimization, Customer Engagement, Product Launch, Competitive Analysis, Qualitative Research, Quantitative Research

Education
California State University-Fullerton   1987 — 1991
Bachelor of Arts/Communications, Advertising, Public Relations, Marketing

Experience
MedImpact  June 2007 - Present
Mitchell International  February 2006 - June 2007
Capital One Auto Finance   August 2000 - February 2006
California Water Service Company  June 1998 - August 2000
Theatrical Entertainment Services Inc.   July 1997 - June 1998

Skills
Agile Methodologies, Business Analysis, Business Intelligence, Databases, Integration, Management, Microsoft SQL Server, Oracle, Process Improvement, Requirements Analysis, SDLC, SQL, Software Project..., Visio

Education
San Diego State University   2005 — 2005

California Polytechnic State University-San Luis Obispo   1992 — 1997
Bachelor of Science

Experience
Capital One Auto Finance   June 2014 - Present
Credit Acceptance  May 2010 - Present

Skills
Credit, Loans, Finance, Credit Analysis, Profit, Credit Risk, Leadership, Dealers, Automobile, Subprime, Account Management, Customer Retention, Automotive, Customer Satisfaction, Underwriting, Management, Call Centers, Sales Process, Consumer Lending, Funding, Automotive Aftermarket, Vehicles, Market Penetration, Sales Management, Sales, Loss Mitigation, Selling, Relationship Management, Dealer Management, Portfolio Management, Sales Operations, Cold Calling, Deal Closure, Executive Management, Forecasting, Skip Tracing, New Business Development, Training, Loan Origination, B2B, Mortgage Lending, Analysis, Negotiation, Risk Management, Banking, Competitive Analysis, Business Planning, Team Building, Customer Service

Education
Charleston Southern University   1985 — 1990

Experience
BBVA Compass  April 2015 - Present
Capital One Home Loans  April 2010 - Present
Capital One Auto Finance   February 2005 - March 2010

Skills
Accounting, Account Reconciliation, Process Excellence, Portfolio Management, Banking, Financial Analysis, Process Improvement, Loan Servicing, Financial Services, Internal Controls, Analysis, External Audit, Management, Mortgage Servicing, Data Conversion, Data Transfer, Investor Reporting

Education
Cairo University   1995 — 2000
Bachelor, Accounting, Business

Experience
DealerCentric   Chief Credit OfficerDealerCentricJanuary 2012 - Present
GRAYPOINT AUTO   January 2007 - June 2008
Onyx Acceptance Corporation  February 1994 - December 2006
Capital One Auto Finance   1994 - 2006
Wachovia Dealer Services  1987 - 1994
WFS Financial  1987 - 1994

Skills
Credit, Loans, Credit Risk, Financial Risk, Credit Analysis, Consumer Lending, Loss Mitigation, Underwriting, Customer Retention, Portfolio Management, Finance, Sales

Education
California State University-Fullerton   1976 — 1978
AA, Business Administration

Experience
One Stop Designs   August 2003 - Present
Dallas ASP.Net User Group   2003 - Present
We Are Microsoft - Charity Challenge Weekend   2008 - 2010
HBK Capital Management  2006 - 2007
Capital One Auto Finance   2001 - 2003
Born  2000 - 2003
Texas Instruments  1996 - 2000
NationsBank  1993 - 1996

Skills
Software Development, C#, .NET, HTML, Web Services, Visual Studio, ASP.NET, Microsoft SQL Server, SQL, Database Design, Cloud Computing, ASP.NET MVC, Web Applications, XML, IIS, T-SQL, JavaScript

Education
Carnegie Mellon University - Tepper School of Business   1986 — 1988
MBA

Massachusetts Institute of Technology   1982 — 1986
Bachelor’s Degree, Computer Science

Experience
Capital One Auto Finance   May 2013 - Present
Bank of New York  November 2007 - May 2013
Advantage Freight Network  May 2007 - November 2007
Fremont Investment and Loan  April 2004 - March 2007
Cintas  June 2003 - June 2004

Skills
Account Management, Customer Relations, New Business Development, Consultative Selling, Relationship Developer, Strategic Planning, Analysis, Networking, Competitive Intelligence, Sales Cycle Management, Closing Deals, Forecasting, Cold Calling, Customer Service

Education
Butler University - College of Business Administration   1999 — 2003
Bachelors, Business Admin - Marketing

Experience
Capital One Auto Finance   January 2006 - Present
Onyx Acceptance Corporation  July 1998 - January 2006

Skills
Process Improvement, Vendor Management, Management, Risk Management, Team Building, Leadership, Banking, Business Analysis, Credit, Business Process..., Strategic Sourcing, Procurement Contracts, IT Procurement

Education
Capella University   2012 — 2016
Master's degree, Organizational Leadership

Tustin High School   1986 — 1990

University of Washington

Experience
Capital One Auto Finance   November 2012 - Present
Capital One Auto Finance   January 2011 - November 2012
Analysis Group  July 2006 - December 2010
Columbia University  2005 - 2006
New York University  2004 - 2004
McKinsey & Company  2001 - 2001
Secretaria de Hacienda y Credito Publico   1996 - 1998

Skills
Analysis, Economics, Econometrics, Stata, Policy Analysis, Operations Strategy, Capacity Planning, Quality Assurance, Process Improvement, Business Process..., Risk Management, Exceptional People..., People Development, Management Consulting, Litigation Consulting, Communication Skills, Microeconomics, Health Economics, Applied Economics, Management, Market Research, Quantitative Analytics, Strategy, Data Analysis, Financial Analysis, Financial Services

Education
Columbia University in the City of New York   1998 — 2006
Ph.D., Economics

Instituto Tecnológico Autónomo de México   1992 — 1996
B.A., Economics

Experience
Capital One Auto Finance   August 2010 - February 2013
nextSource  September 2008 - August 2010
Apex Systems  October 2006 - December 2008
GE Money  October 2004 - March 2006
GE Money  May 1999 - October 2004

Skills
Consulting, Customer Service, Leadership, Instructional Design, Training, Vendor Management

Education
California Lutheran University   1989 — 1993

Experience
Capital One Auto Finance   February 2015 - Present
Capital One Auto Finance   November 2013 - February 2015
Capital One Auto Finance   October 2012 - November 2013
Capital One Auto Finance   April 2012 - October 2012
Wells Fargo  October 2011 - April 2012
Clear View Auto Glass LLC   December 2007 - October 2011
Southwest Professional Auto Glass   July 2007 - March 2008

Skills
Business Development, Account Management, Marketing, Sales, B2B, Business Strategy, Customer Service, Management, Coaching, Budgets, Financial Analysis, Process Improvement, Forecasting, Business Analysis, Business Planning, Leadership, Analysis, Risk Management, Insurance, Banking, Finance, Strategy, New Business Development, Strategic Financial...

Education
Collin County Community College
Bachelor of Engineering (B.E.), Mechanical Engineering

Collin County Community College   2003 — 2012
AD, Liberal Arts and Sciences/Liberal Studies

Experience
Aldor Solutions  October 2007 - March 2015
Capital One Auto Finance   2004 - 2007
Cowles Legal Systems   September 1998 - August 2000

Skills
Customer Service, Technical Support, Windows 7, HTML, Time Management, Microsoft Office, Communication, English Grammar, Team Building, Collaborative Problem..., Analytical Skills, Interpersonal Skills, Copy Editing, Independent Worker, Team Worker, Computer Skills

Education
Collin County Community College   2011 — 2015
Associate’s Degree, General Studies, 3.485

Chippewa Valley Technical College   2000 — 2003
AS, Computer Information Systems

Experience
Capital One  June 2011 - Present
Sedona Lender Services   February 2010 - July 2011
Lasher Auto Group   January 2009 - February 2010
Capital One Auto Finance   November 2007 - December 2008
Tri Counties Bank  June 2002 - November 2007
Bay View Bank  December 1988 - June 2002

Skills
Credit Analysis, Credit, Sales Management, Business Development, Finance, Credit Risk, Sales, Sales Process, Management, Leadership, Marketing, Funding, Underwriting, Customer Service, Loans, New Business Development, Strategy, Call Centers, Portfolio Management, Relationship Management, Strategic Planning, Customer Retention, Training, Banking, Loss Mitigation, Loan Origination, Consumer Lending, Customer Satisfaction, Recruiting, Lead Generation, Negotiation, Start-ups, Sales Operations, Risk Management, Analysis, CRM, Executive Management, Financial Analysis, Financial Risk, Financial Services, Forecasting, Insurance, Loan Servicing, Solution Selling, Team Building

Education
California State University-Hayward - School of Business and Economics   1986 — 1988
Finance, Economics, Finance principles

Experience
Capital One Auto Finance   August 2003 - Present
Capital One Auto Finance   2003 - 2009
Onyx Acceptance Corporation  2003 - 2006

Skills
Credit, Consumer Lending, Banking, Funding, Business Planning, Coaching, Credit Analysis, Customer Retention, Customer Service, Financial Analysis, Relationship Management, Marketing Strategy, Management, Loans, Financial Services, Financial Risk, Negotiation, Risk Management, Sales Management, Team Building

Education
California State University-Fullerton
psychology

Experience
McKesson  December 2013 - Present
Cigna  August 2010 - November 2013
Capital One Auto Finance   April 2007 - January 2009
Santander Consumer USA Inc.  November 2005 - April 2007
Hyundai Capital America  December 2001 - November 2005
Los Angeles Times  May 1999 - December 2001

Skills
Operations Management, Call Center, Performance Management, Management, Project Management, Training, Recruiting, Team Building, Forecasting, Business Analysis, Sales, Business Process, Budgets, Call Centers, Team Leadership, Leadership, Time Management, Process Improvement, Vendor Management, Customer Service

Education
The University of Texas at Arlington   2011 — 2012
Business Leadership

California State University-Dominguez Hills   2003 — 2009
MBA, General Business

Universidad Autónoma de Guadalajara   1986 — 1991
BS, Industrial Engineering

Experience
General Dynamics Information Technology  April 2015 - Present
Idle Spurs Steakhouse   August 2014 - Present
O'Malley's Irish Pub   October 2011 - April 2014
Capital One Auto Finance   March 2007 - December 2008
Equity Nation Inc.   October 2004 - December 2005
Wells Fargo Financial  June 2000 - October 2004

Skills
Management, Sales, Finance, Events Coordination, Microsoft Excel, Foreign Languages, Bartending, Cooking, Visual Basic, Loans, Loan Origination, Customer Service, Time Management, Leadership, Teamwork, Mortgage Lending, Banking, Public Speaking, Team Building, Microsoft Office, Credit, Social Media, Relationship Management, Coaching

Education
California Baptist University   1996 — 2000
Business Administration, Business, Information Systems

California Baptist University
Bachelor of Business Administration (BBA)

Experience
Capital One Auto Finance   June 2012 - Present
Applied Predictive Technologies  February 2011 - July 2012
Infosys  October 2007 - July 2011
Sears Holdings Corporation  June 2010 - August 2010
Infosys  October 2007 - July 2009

Skills
Data Warehousing, Business Intelligence, SQL, Business Analytics, Microsoft SQL Server, Java, Data Mining, Analytics, Business Analysis, SSIS, JavaScript, ETL, Oracle, C#

Education
Carnegie Mellon University   2009 — 2010
MISM, Information Systems Management

Carnegie Mellon University   2009 — 2010
Master, Information Systems Management

Experience
Exeter Finance Corp  March 2015 - Present
Exeter Finance Corp  February 2014 - March 2015
Exeter Finance Corp  April 2012 - February 2014
Capital One Auto Finance   December 2010 - April 2012
CitiMortgage  August 2010 - December 2010
Citifinancial Auto  July 2006 - August 2010
Ford Credit Commercial Lending   October 2004 - July 2006
Ford Motor Credit Company  March 2002 - October 2004

Skills
Loans, Financial Risk, Funding, Credit, Credit Analysis, Relationship Management, Credit Risk, Underwriting, Consumer Lending, Portfolio Management, Financial Services, Risk Management, Finance, Loan Origination, Loss Mitigation, Call Centers, Mortgage Lending, Process Improvement, Loan Servicing, Mortgage Banking, Retail Banking, Branch Management, Commercial Lending, Business Process..., Team Building, Operations Management, Leadership

Education
Collin County Community College
AA, Business

Experience
Capital One Auto Finance   May 2008 - Present
Kan Healthcare Agency Inc   January 2006 - April 2012

Skills
Credit, Risk Management, Loss Mitigation, Financial Analysis, Process Improvement, Team Building, Leadership, Business Analysis, Management, Call Centers, Customer Service, Analysis, Strategic Planning, Vendor Management, Sales, Financial Services, Operations Management

Education
Capella University
DRPH Student

Jackson Sate University
BS in Finance and MBA

Experience
Capital One Auto Finance   February 2010 - Present
Starbucks Coffee Company  September 2009 - November 2010

Skills
Microsoft Office, Customer Service, Time Management, Leadership, Microsoft Excel, Teamwork, Retail, Customer Satisfaction, Outlook, PowerPoint, Call Center, Social Networking, Team Building

Education
University of North Texas   2007 — 2009
BBA, General Business

Collin County Community College   2005 — 2007
Associate of Arts (A.A.), General Studies

Experience
Skopos Financial  April 2015 - Present
Capital One Auto Finance   January 1998 - April 2015

Skills
Loss Mitigation, Underwriting, Vehicle Remarketing, Automobile, Inventory Management, People-oriented, Reliable, Customer Service, Finance, B2B, Credit Risk, Process Improvement, Banking, Portfolio Management, Executive Management, Consumer Lending, Negotiation, Sales Management, Financial Services, Loan Origination, Loan Servicing, Team Building, Sales Process, Credit Cards, Pricing, Dealers, Customer Retention, Automotive, Operations Management, Forecasting, Mortgage Lending, Credit

Education
Red Oak High School   1983 — 1987

Cedar Valley College

Experience
CMA CGM  October 2007 - December 2007
Ameri Credit   December 2003 - December 2006
Capital One Auto Finance   March 2003 - October 2003
Cal Staffing   August 2002 - March 2003

Skills
Customer Service, Credit Analysis, Administrative..., Sales, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Analysis, Data Entry, Coordination, Typing, active security...

Education
Colorado Technical University   2011 — 2011
Bachelor of Science, Business Administration (Marketing Concentration)

Colorado Technical University
Master of Business Administration, Human Resource Management Concentration

Experience
Chase  Customer ServiceViewPoint BankOctober 2010 - January 2012
Capital One Auto Finance   October 2009 - May 2010
Circuit City  April 2008 - April 2009

Skills
Languages

Education
Collin County Community College

Experience
Capital One Auto Finance   Auto dealership support as a lending outet for the great Portland Oregon area$

Skills
Banking, Credit, Risk Management, Portfolio Management, Customer Service, Finance, Financial Analysis, Relationship Management, Sales, Financial Services, Relationship Manager...

Education
California State University San Marcos   2006 — 2010
Psychology

Experience
CoreLogic/Bank of America   March 2012 - March 2013
Plaza Home Mortgage  2013 - 2013
MetLife Home Loans  January 2012 - March 2012
EY  April 2008 - January 2012
Capital One Auto Finance   June 2006 - April 2008

Skills
Underwriting, Quality Assurance, Loss Mitigation, Credit Analysis, Client Liaison, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, SharePoint, Tax Analysis

Education
Tyler Jr. College   1998 — 1999
Criminal Justice and Corrections

Cedar Valley College   1997 — 1998
General Studies

South Oak Cliff High   1993 — 1997
Diploma